AT&T Corporate Office | Headquarters 208 S. Akard St. Dallas, TX 75202 (210)821-4105 Reviews For AT&T Corporate Office mg 2/4/12 Wow, you are not going to believe this....AT & T ported a cell number that belonged to us and ported it in somebodys account that we did not give permission to do this. Customer service told me today that the only way for us to have our number back is to call the person holding the number and ask them them to release this number back to us. This other person is our daughters mother in law and we just found out that her son in beating and abusing our daughter. This is beisde the point that AT T did NOT have any authorization porting this number without our consent. I told ATT that nobody received our permission to take our number and give it to another person so why do we have to have permission to ask for our number back that came from another carrier? AT T is sticking to this even though they know its theft and fraud! What crooks! Erica Gibbs 2/4/12 I had been trying to order Uverse TV service at my apartment several times. Each time I go online to order, it tells me that service is available at my address. When I call Customer Service, the agents say the website provided false information. One agent also stated that my apartment is too far from the box outside. My next door neighbor who shares the same porch with me, has a strong signal for her Uverse TV, home phone, and internet. My other neighbor in apartment 12 just got his Uverse TV service installed two weeks ago. How is it that your website can tell me one thing and your representatives tell me something totally different? Your technician supposedly came out here to my apartment last week to check the line. When I called back, I was told by one of your representatives in the billing department that the technician couldn't find a signal to reach my address but found a strong signal for my next door neighbor in apartment ten. When I asked to speak to the technician, the representative stated that there is no way for her to send him a message and they aren't allowed to talk to the customers. When I called back yesterday, I spoke with a supervisor named Mrs. Fields and she stated that she was sending the technicians a ticket to find out why I can't receive your Uverse TV service at my address. She also stated that the technician would be contacting me upon his arrival to check my lines. Before speaking with Mrs. Fields, I spoke with agent Cristie. She told me that whoever entered my address into their system, they didn't enter the complete address. A few minutes into our conversation, I asked her if that could possibly be the reason the techs couldn't find a signal and she stated that they have my correct address after she corrected the error. tracy merrick 2/2/12 WOWWWWW!!! I actually spoke with a live person, received a case number from the Executive office. Contact the number above and press 6. That will get you a live person and request to be transferred to the Office of the President. My phone was immediately restored within 1 minute and a case open for investigation. Pamela Shane 2/3/12 My name is Pamela Shane and I had my daughter living with me and she had your u verse installed in my house. She cancelled the service at the beginning of January and moved, unbeknownst to me she was using my bank account on which she is not an authorized user I contacted AT & T and told them they were not authorized to extract money from my account. Needless to say they stuck their hands in my checking account and tool out another payment, I had just paid the bill on January 8th and it was cancelled January 12. I am contacting an attorney and the States Attorney where I live. This is not my bill and neither 1 of them are on my bank account. S Harvey 1/31/12 First of all, isn't there a zero star options? Do you guys (MEANING AT&T CORPORATE) even read this page? OMG, I cannot believe the trouble AT&T has put me through and the time it's sucked from my life. Then, I find this page and see it goes on and on and on. When are they going to step up and do something, I don't understand??? Whomever is filing a lawsuit, I'm totally in! Ordered internet for transferring from address A to address B in Mid-October 2011. Over the course of the next few weeks, I had NO working service and took TWO full days off work and waited. And waited. And waited. They never showed. I was told to meet them there. Finally I determined (NOT AT&T, I FOUND THE ERROR) that they reestablished internet service AT MY OLD ADDRESS. WHAT?!!!! Not once, but TWICE. Then they send me a bill for the modem and made me go over and knock on the door and do the work to send it back or else pay for it. t an address that I DO NOT LIVE AT! Finally, on Dec 7, two full months after the transfer order, I had a modem delivered to my new address but nobody showed up to install it, I was told I was set up for self-install. Boy, I wish I would have known that when I took two full days off work WITHOUT PAY. The internet was UVERSE. That was a mistake. . . it never worked properly, quitting for hours at a time, like 9 hours, 12 hours, etc. It would lock up. IT was actually horrible and only fast for a few seconds, then it would quit working. And actually about 2 days after they finally got it going on Dec 7, I got a bill for $398!!!! I called in and explained that I would not be paying for the installation because they didn't install it - they never showed up and cost me two full days from work, not to mention, I'm not paying for anything that takes 2 months to set up. They promised a manager would call me back in 24 hours - that has been at least 5 weeks ago. Finally, they started calling - WHEN THEY WANTED MONEY FOR THE FULL AMOUNT. Now, you need to understand, I am totally the last person to ask for anything free, for me to refuse to pay for something - eventhou justified - is very different for me. But I was done. I thought, "Oh, now you found my phone number when you want money!" That was the final straw, I cancelled my service at the beginning of January. Within 24 hours, the cable company had my internet up and running and I have NOT HAD ONE BIT OF TROUBLE!!!!! When I talked to AT&T, they asked me why I was leaving, I gave them this summary and the guy was like "Wow, that is frustrating, I imagine there's nothing I can do to get you back at this point?" And I was like NO WAY. And he asked me if there was anything he can do, I told him yes, please don't make me have to call you again. We went through my account and the two accounts that were established BY AT&T AFTER I MOVED OUT AT THE OLD ADDRESS and made sure they were all cancelled. I offered to pay for internet service from Dec 7 to Jan 7 b/c that is the one month that I had a bit of internet, although it sucked. I said I was not paying for anything else and he agreed. He promised to take care of it all. Well so last week guess what?! I GET SENT TO COLLECTIONS!!!!! FOR THE ACCOUNT THAT AT&T WRONGLY SET UP AT MY OLD ADDRESS OVER A MONTH AFTER I MOVED OUT. . .. THIS WAS A UVERSE ACCOUNT. . . . I NEVER EVEN HAD UVERSE AT THAT ADDRESS!!!!! ARE YOU FREAKING KIDDING ME? Now, they are messing with my identity!!!! I called them up and they promised to take care of it, I told them I didn't believe them, so Now I have to call them back later, along with the collection agency, and then all the credit companies and lose more of my life. And guess what I get yesterday???? A bill for way over $260!!!! What the freak is wrong with them??? How do I contact corporate????? Sheila 1/31/12 I ordered an Iphon 4GS from AT&T 6DAYS AGO which should have been SHIPPED OVERNIGHT. 6 days later I haven't received my phone. I Called on day 3, day 5, and day 6 to check on the status of my order. On hold for long periods of time. As long as 1hour 30minutes at one time but no one seems to be able to tell my why my phone hasn't been sent to me. CUSTOMER SERVICE REALLY SUCKS @ AT&T! I requested to talk to a MANAGER. After holding another 10minutes for the manager to talk to me, one 'MICHAEL SIMS'(manager) get on the line and was the WORST rep i've dealt with so far. His BEST SOLUTION was to Re-order the product and it will be sent to me in 5-10 business days. I cant believe how ridiculous customer service can be with such a BIG COMPANY. FIX THE SYSTEM OR AT&T WILL LOOSE A LOT OF GOOD CUSTOMERS! ITS DAY #6 SINCE I ORDERED MY IPHON AND ITS STILL LABELED "PENDING" IN YOUR SYSTEM. Thats after I agreed to the Terms and Conditions twice.... THATS SOOO WRONG AND UNACCEPTABLE ON SOOO MANY LEVELS!! tired of waiting 1/31/12 I am shocked at all the comments...43 pages!!.. I have been on the phone for 3 hours trying to resolve fraudulant charges. I have been cycled through the endless loop of automated operators. When I finally speak to a person they cannot help me. They forward to a department, then the representative says..."I am sorry I cannot help you" My fifth attempt just ended in again, "sorry mam, we cannot help you". Potential Customer who will NEVER be one 1/31/12 My one star rating is only because I can't go lower. I ordered U-Verse TV and Internet on Thursday 1/19 from a brick and mortar store. At first they said the earliest date available for install was sometime in mid February, but then the sales girl magically got a sooner date to a week later, Thursday 1/26. Fine. On Wednesday night around 7pm I got a call informing me that the install appointment was cancelled because there was some "problem" with my building and they would call back within 4 business days to reschedule an appointment. I went back to the store that night at about 7:30 to see what the deal was since the call centers were already closed. They of course could not get through because the "system was down" and would let me know. The manager in the store told me he would personally take care of it first thing in the morning and let me know. Next morning, no call. So I called the number they left on the voicemail "for any questions". The woman informed me that there was "a problem with the building, which needed to be fixed before anything could be installed. Odd, since there is at least one other person in my building with U-Verse and it's only a 10-unit building. Whatever. I then get a call in the afternoon from the sales girl at the store, not the manager, telling me the same thing. And no one knows when i can get it installed. On Friday 1/27 they call to schedule the installation again. It's scheduled for Monday 1/30, since it was too late for Saturday. Fine. I arranged for the apartment building manager to be there to let them in again. They were supposed to come between 1 and 3. At 2:30 I get an automated call telling me to reschedule my missed appointment. What? I never got a call from the tech before he showed up as I was supposed to. So I call back and they tell me the tech said he called and left me a voicemail. Nope. No call. No voicemail. So I try to reschedule AGAIN. This time I ask for Saturday 2/4 because I can't take off work and I can't ask my building manager to be there for a third time. So he supposedly tries to talk to dispatch to get an appointment. After 20 minutes or so, he tells me that he's still trying to talk to dispatch and tells me he will keep trying and call me back within the hour, so I don't have to stay on hold. Fine. Not surprisingly, no call...except from my building manager asking where they are. Not only did the tech lie about calling me, he didn't show up at all. So today Tuesday 1/31 I call back and talk to the same guy. He apologizes for not calling me back. He said the call volume was too high and told me the install was rescheduled to Monday 2/6, a full week later. No. I ask him again for Saturday. After about 20 minutes he tells me they told him the first Saturday available is 2/25, but he'll keep trying for this Saturday. Right after that he tells me he just got another confirmation that they can't do Saturday. So I tell him I'm done and he says he can put my order on hold and I can call back every day to see if there has been a Saturday cancellation. Yea right. I cancelled the order completely. At least I think I did. He apologized for the billionth time. If I had a penny for every time AT&T person apologized to me, I'd be a millionaire. It's a shame I had to cancel too because I was looking forward to at least seeing what U-Verse is like, even though all of the reviews are terrible. And if I had this bad of an experience already, I can't imagine how bad it would've been if I actually got it. I probably dodged a bullet here. I will never buy any AT&T service or product and suggest that no one ever does. JS 2/1/12 AT&T wireless is a jerk organization and a bunch of thieves. My daughter gave me $250.00 worth of gift cards for Christmas to be used for our new phone plan...The Samsung "Android Smart Phpne". The cards were lost on our trip home, never used, and AT&T said, "Too Bad". They have $250.00 profit in cards that will never be used; they refuse to canccel them and issue new ones. Even the terrible banks will reissue a lost check. GO VERIZON...and the hell with AT&T. Looks like small claims court might be the answer...wonder what an attorney will cost them to show up and explain their attitude. Gwyneth A. 2/1/12 I am completely exhausted after a world-wind trip courtesy of AT&T! I seriously do not have enough energy to explain my current issue with AT&T - you see I have told my story, over the last 3 days that my service has been out, to approximately 14 people. Tonight on a whim and a refreshed cell phone battery I located a phone number to the mysterious "AT&T Executive Offices" located in Dallas, TX. I gave them a call. I asked, without going into another disertation about my issue, to speak with "an Executive" that really worked in the "Executive Offices" that would resolve my problem, expedite my repair order, and refund me 3 days worth of service. When asked, I informed the Operator that I lived in Connecticut. She said "awwww they just closed for the evening, you will have to call back tomorrow." I said ok then how about providing me with a name and an email address (I have my Internet service also through AT&T U-verse)- she said they do not have email. HUH? An Internet provider with no email address - I was serious when I said to her, "Are you serious?" I said ok, well how about letting me speak with the person in charge of technical issues in your still-open-at-this-hour Executive Office in Dallas, TX. The Operator then responded that she could not do that, I had to call the Connecticut people. At this point I am thinking to myself, "ok where is Allen Funt from Candid Camera?" Nope, Allen did not suddenly appear and nope the Operator would not budge. In fact, the Operator told me that she was "not allowed to give names of people, phone numbers of people, and/or email addresses (I thought they didn't have email so I called her out on this as well). She also said I have to "understand" - what exactly does that mean? I seriously wish that AT&T had some "potential executive" reading the comments on this site - who knows maybe one day the promising potential executive could come up with a real smart idea-GOOD CUSTOMER SERVICE - and then that person would be able to work at the mysterious "Executive Offices - where nobody has a name, address, or email account." Good day everyone! unhappy customer 1/30/12 Im going to post this again because it has been conviently deleted from this site...... Just more proof to me that AT&T is really going out of their way to cover their rear ends with this situation. I went to an AT&T store to purchase my son an I-phone for xmas. While I was there I was talked into getting U-verse. HUGE mistake!!! Installation date was 12-12-11 first tech showed up saw the job and decided it was too much for him and left. Next day another tech showed up, did the install and after 3 hours left. Later that night we had a family night and all sat down to watch TV only to discover the TV is now broken. I looked behind the TV and there is broken plastic from the back of the TV laying on the TV stand and there is a box that was origionally INSIDE of the TV is now hanging out of the TV with broken wires and the u-verse cable is attached to the box hanging out of my TV. In addition the DVR's in the bedrooms didnt work properly. I called AT&T immediatly, and the nightmare began. After several phone calls and being transfered from one department to another. AT&T ran my DVR boxes thru a series of tests only to determine they are defective. 2 weeks have passed now and on 12-28-11, 15 days after the install, the new DVR finally arrived in the mail for ME to install in the bedrooms so we can at least watch TV in there. After 2 to 3 calls a week all averaging 1 to 2 hours being switched back and forth thur departments, and lots of complaints because I still had a broken TV in the living room. AT&T decided to send out someone to look at my TV. He arrived 1-13-12, 31 days after the install. Turns out, he was only the manager for the tech that was at my house. Of course he is there to cover his behind and his tech. He proceeded to take many pictures with his cell phone of my TV and then sat there turning it off and on 20 or 30 times. I asked him what he was doing and he said... "Im trying to get that white line it is making with my cell phone. I knew right then I was in for a long drawn out fight with AT&T. Just as I suspected, 2 days later I learn that the manager that was at my house decided it was not AT&T's fault and my claim was denied. ARE U KIDDING ME??? I had a perfectly fine working TV never had 1 problem with it, and the very same day AT&T was here doing an install all of a sudden I now have a broken TV with broken plastic and stuff hanging out of the back of the TV and they want to convince me they didnt do it? then they send me a bill in the mail for 240.00 saying I have to pay for a month in advance for service Im not getting. HUH? Today is 1-20-12. It has been 38 days since AT&T was in my home, 38 days with no TV in the living room, 38 days of calls and complaints that are getting me no where, 38 days of grief, 38 days of being forced to watch TV in our bedrooms, 38 days of no more family nights watching movies together. I even went directly to the corporate head quarters. they gave me a case number and said someone would call me with in 48 hours. That was 12 days ago. No one has yet to contact me from there either. I made 5 phone calls in the last 12 days to corporate offices and still nothing. I just keep getting the same message, from the same lady.... HE GOT YOUR MESSAGE HE WILL CALL YOU. When?? next month? next year? I havent had service since you were in my home yet you are expecting me to pay for this service?? really??? I want my TV in the living room fixed. PUT IT BACK TO WHERE IT WAS BEFORE YOU WALKED IN MY FRONT DOOR. Anyone know a good lawyer send him my way please. oh and by the way i have been an AT&T customer since 1999. That is 13 years of loyality from me and this is how they want to treat me? LATEST UPDATE: Thursday 1-19-2012 I recieved a phone call from an AT&T manager. He told me AT&T is going to fix my TV and to please get an estament of damages and costs to repair. Finally some results, or so I thought. On Saturday 1-21-2012 I paid 45.00 to a TV repair tech to come out to my home and evaluate the TV. He in fact stated that the damage was caused by AT&T. when they screwed in their cable to the back of the TV it shattered the plastic and when the box fell out it caused a short in the TV. He told me it would take a few days to write up the actual estement because he had to call Toshiba and get part numbers. Tuesday 1-24-2012 The AT&T manager called me back asking if I got the estaments yet. I told him that I was waiting for it because the TV guy was waiting for a call back from Toshiba. He said to me, not a problem. If I get it in time fine and if I dont not to worry because AT&T will come up with a figure and he will call me back later in the day with a settlement and that I could decide what to do at that point. HE NEVER CALLED ME BACK Wednesday 1-25-2012 I called the manager back first thing in the morning and I was told it was his day off. I thought oh great more delays. so I waited for the next day. Thursday 1-26-2012 I called the manager again first thing in the morning and he informed me that he talked to Mr. Markee at corporate and he is not going to honor the claim. I immediatly called corporate myself. Mr Markee was on the phone but I was told he would call me right back. Thursday 1-26-2012 I was contacted by Mr. Markee he claimed to be the president of AT&T. But when I googled "who is the president of AT&T" a completly different name came up. Randall L. Stephenson, is Chairman of the Board, Chief Executive Officer and President of AT&T Inc. and has served in this capacity since June 2007. John Stankey, President and CEO, AT&T Business Solutions, is responsible for AT&T's sales, marketing and customer service operations for retail business, government and wholesale customers of AT&T worldwide. Interesting nowhere listed in any of my searches did the name Mr. Markee come up. In addition Mr. Markee left me a voice mail stating his name and position. I saved the voice mail. Mr.Markee stated to me that he is standing behind the managers decision, and that his notes in the system say that I told someone at AT&T my TV was working just fine. I laughed at him. Those are obviously false notes put in the system by an AT&T empolyee trying to cover their rear ends. Never did those words come out of my mouth to any AT&T employee He also said to me that he didnt care that I was a long term customer and if I wanted to I could have U-verse removed from my home and go somewhere else. He was a complete donkey, he was rude, short and when I said I will take this to the media, he said he didnt care if I went to the media. He will have his say too, and he will make sure everyone knows I made a false claim based on the notes in his system. But the notes in his system are false and made up by AT&T employees. When I said that he is forcing me to seek legal councel. He said his lawyers will be much bigger then mine and he is not worried. WHAT KIND OF PRESIDENT OF ANY COMPANY TALKS TO THEIR CUSTOMERS LIKE THAT? really? My only regret at this point was that I didnt record his conversation to me. It is now Friday 1-27-2012, my TV is still broken, Its been 46 days now since we have been able to sit in the living room and watch TV. Do you have any clue what it is like to have to sit in your bedroom for 45 days just to watch TV? I'm still forced to pay AT&T for service Im not getting. Im out 45.00 to a TV repair tech who clearly stated it was in fact AT&T's fault, and Im extreemly upset over this. pete vasquez 1/30/12 would someone send me a billing statement! what is your physical address unbelieveable no one at at&t even knows it all i have is internet service. what type of people work there? Alex Pena - Houston, Texas 1/31/12 I have been in service with the same number and company since 1994. I have never had a problem with AT&T until about 2 years ago. My phone bill has increased and the services have decreased. I am not sure what exactly happended but your services have taken a turn for the worst. If it is not one thing, it is another. Email not working, text messages work when they want. Internet, what internet ? Your services are to be compared to buying a new car and the Reverse option ONLY working on Monday's, which means you have to get out and manually push your car or USE ANOTHER MODE OF TRANSPORTATION. And this is not only a personal phone, this is a business phone, that's the worst part of it. You really need to get your act together. It wouldn't be so bad if you TOOK CARE OF YOUR CUSTOMERS. Instead, all I get when I call in is a sad , sloppy I'am Sorry !! Donald Saylor 1/31/12 I have been with AT&T for 19 years. This is the poorest company I have ever tried to deal with trying to get something done. I spent 3 hours on the phone yesterday and all the reps would do is transfer me to someplace else. When I finally talked to a real person they said they didn't handle this type of a problem. I have a charge on my bill that I don't think I should have had. It comes from a service that I didn't order, don't want, and need it removed. It seems all I'm getting is a run around (maybe I'll just get tired of trying to get it straight and give up). If I cancel my account (phone and internet)all together will that take care of the problem or will I continue to get billed by ConnecTech? I have a cell phone and there are other internet provides out there. I have just about reached the end of my patience. . Kat 1/31/12 Called ATT to upgrade my Fast Access DSL. I have a landline and the rep said I could get unlimited long distance for a great deal along with other things that I don't use. I accepted cause I was currently paying ATT 18 cents a minute. They ship the new internet hardware and my son and I hook it up. During registration we realize they changed my landline to VOIP. I did not authorize that. After talking to multiple people for hours , at midnite a gentleman told me to call a number at 8am and tell them I want my landline and original phone number restored. When I went to do that, I had no phone service at all. Then I used my Go Phone to make the call and was told to keep calling them back cause it would be a process and the number had to port first??? So,I get to work Monday and call again at 8am. I get a wonderful and knowledgeable woman who takes the time to input all the information needed to restore my landline and original number.She gave me a temporary number so I can now call out, but no one can call me. It will still take nine to ten business days for the landline and number to be restored. The same long distance deal is also available for the landline and the rep said she doesn't understand why the person that took the order swithed me to VOIP. I e-mailed my out of state children so they wouldn't think I'd fallen and couldn't get up. BTW, the out of country call center reps can speak english, but they don't comprehend.While I was trying to explain my situation, the guy kept saying we don't send anyone out to install you have to do it yourself. I don't want you to install anything, I want my landline restored!! We kept going round and round like a bad Abbott and Costello skit. Then he got testy with me and said he knows his job and how dare I insinuate he doesn't. Now after reading some of these comments I'm dreading the new bill. Melissa 1/31/12 I have had enough. I finally called the corporate office in Texas to get some results. My story is like all of yours. I have lost approximately 15 hours of my life during the month of January being on hold awaiting help or being transferred. I want to get together a group and file a class action suit against AT&T. I believe that they are breaking the law with their constant billing issues and lack of service on all levels. We are not getting the contracted service but we are being billed 100% of the contracted fee. Once I have an attorney in place I will post the contact info. Please call and let's stop this customer abuse. Even if you don't call I will post activity so that you can at least see that the little people can do something in the corporate world to defend their finances and choices. Patricia 1/26/12 I am now on my 10th transfer. All I am asking is that you give me back the services I had before you changed them without my permission. I am asking for the credit you promised me a few a days ago to reflect on my bill. I am asking that your sevices stop disconnecting me in the middle of handling this problem (I believe the reps are doing it on purpose). I am asking that you stop transferring me to customer care (4) times when they say they don't handle these situations, stop transfering me (3) times to Uverse when I have a landline phone, and stop transfering me to accounts receiveable (4) times when they say they don't handle this type of call. Who does? Your customer care completely stinks!!!! Anngela 1/26/12 My very good friend has been with AT&T for 11 years, always supports the newest phones, has never had anything less than 3 lines, refers everyone to AT&T and spends no less than $3800 annually. In Sept she was hit head on by a drunk driver. I paid October's bill but unfortunately the other party's insurance company is giving the shaft so medical expenses such as neurologist, specialists, etc has come out of pocket. I contacted AT&T to make some arrangements for the bill bc her number is on tons of marketing and we wanted to preserve the line. I was working with Angel of the executive office and he was understanding. About 2 Sunday's ago someone cancelled all her lines claiming "payment" fraud then when we contacted Angel he claims their is nothing he can do. I got a statement from the bank that the last payment in October was never returned and since there there has been no attempt at payments to come through. AT&T is full of it and needs to change their "valued customer" lies. Lisa B 1/24/12 I am probably the exception in that I am writing to praise a small business care analyst. I normally get the analyst that could care less if I'm having a problem. My last call to AT&T about my cell phone was handled by Vince Pierce. He was knowledgable, polite, and professional. This was a new experience for me. I can't tell you how much better I felt after that call. It actually gave me hope that there are still people who treat you the way they wish to be treated. I hope this is seen by someone at AT&T that can take notice of Vince and the great job he is doing. Everyone should get someone like him when they call into AT&T with a problem. I hope I can ask for him by name if I have to call with any problems in the future. It seems unbelievable, even to me, but this really happened. Annette 1/24/12 I have been charged for a service I have not been receiving. I called to inquire and was transferred 4 times before I asked for the Customer Care Group to file a complaint. I originally ordered internet, last year, and somehow received UVerse as well. I cancelled internet after finding out I was being charged for a service IO never ordered. I was told my service was cancelled and all was good. In October I began getting billed $81.30 for...I have no idea what for! I figured it was a mistake because I don't owe them anything. I finally called in today to inquire of the charges and was told it was for my internet service that I ordered last year. I explained it had been cancelled. They couldn't see the cancellation date only a payment they say I made for $19.99 in August. I kept explaining I never made a payment and I wasn't paying this bill. The one gentlemen, if that's what I can call him, kept repeating me incorrectly and putting words in my mouth..."well, you said you never ordered any service." That's not what I said. I said I never ordered UVerse and cancelled internet very soon after I realized I was being charged for something I'd never ordered. I finally received the dispute address. AT&T, Attn: Customer Care Group, 400 Chastain Blvd. N.W., Kennesaw, GA 30144. If you live in the carolina's or surrounding area, write them. Good Luck! Brian Heston 1/24/12 The final chapter.... I would hate to do this. But, lets go back to the part 2 of 3 for one other issue I forgot to mention.. When I called them to find out what was going on and why my money never was applied to phone & got shut off notice. I literally was transferred (NO JOKE) 6 different people- 1)Mike 2) Renee 3)Robin 4)Alex 5)Steve 6)back to Alex 7) Paul I had to apply $76.35 and would have to owe an additional $32.96 on Jan.23rd. Total time on phone and no resolution but to give them more money to turn phone back on....2hr 23mins 18sec. They couln't get my $34 that went to U-verse and apply it to my phone bill. Service was restore. Now on 1/14 I got a bill and it says I have a credit for $36.55.. I thought FINALLY, we are on track here. But, with the past issues and not wanting service to be cut off for a provider caused issue. I called them to make sure. I get a hold of Annette and once again explain my story. So I ask what is the system saying... She says you owe $32.96...WTF. I told her I have a bill with a credit of $36.55 and we need to figure out what is going on.. As I said this. I look at the top of the bill and it says U-VERSE. I was about to throw the phone. I couln't understand why there are 2 separate bills.. She told me that it might be easier to look at it this way... "You a electric and water bill they are two different bills. E$%&^%*&^&^)^ WTF! Ok. Water goes to the water maam and electric goes to AEP. UVERSE and phone go to ATT. I didn't even bother and hung up. A couple of hours passed and once again I had a freckle of hope... I called and God must have pulled my name or something cause I got ahold of Monica(MN133S). The woman has wings. I told her to look at my notes in the account cause I am tired of telling the story. She took her time, Placed me on hold, and came back and said I will send a notification to billing and have them roll your credit to the existing charges.... NOW: If ATT (SUITS) reads these things you need to re-evaluate your training. I suggest you stop placing yourself in a catagory such as a utility and start kissing ass. You guys are not a monopoly and customers put the food on your tables. When I say customers I am only speaking for the residential side. You guys treat us like sh*t. Please I am not nagging. I am stating a fact. You need to obsorbe these stories on this website. Your shooting yourselves in foot. I am done cause they way I look at it. With typing this and sitting on the phone with you guys. I have wasted 17 hours dealing with incompotent people. And I am not scared for people siding with ATT and ranting back. I am here to say the ATT suits to step up and fix it. DONE.. Quote: Today I promise to put all negative feelings behind me - and to live for the joy of life and forgiving. I genuinely feel sorry for those that harbor resentment it is a difficult thing to have to live with in your life. - My mom Glen Bollin 1/24/12 Your Customer Service both ont he phone and the internet is HORRENDOUS!!!!!!! IT WOULD NOT SUPRISE ME IF YOU CORPORATION GOES THE WAY OF GENERAL MOTORS!!!!!!!!!!!!! Tired of AT&T 1/24/12 I've had nothing but issues being with this company they have extremely rude representative, none of them know who the right person is to handle a specific issue so they keep passing you around till you get hung up on, constantly being put on hold. When it coomes to their services it just out right sucks. mike 1/24/12 I wish I could give them the rating that they actually deserve but unfortunately it doesn't go that low. Does anyone from the corporate office ever see these comments? Maybe they just don't care either. I bet if everyone that is disappointed with their service canceled like I am now going to do they would fix this "customer service" problem. I honestly believe that AT&T is the WORST company I have ever had to deal with very upset customer 1/24/12 i received a text message from AT&T stating that my data usage for the month was at the top 5%. I checked my data usage and even called to verify that it was just 2 Gigs for the month. I am on an unlimited enterprise data plan...yes this means I pay $40 a month for unlimited data but do not come near using the data that someone can use on a tiered data plan. I don't come close to abusing my data plan, I do not tether but yet through typical usage of my iphone I am now being threatend by AT&T that my data speeds could be reduced next month. What I call this is breach of contract and unfair business practice. The only way AT&T and any other carrier gets away with this is that that they threaten us with terms of the contract, typically a canned response from customer service which will not legally work for AT&T in some instances. I have a suggestion how about you AT&T throttle back on the amount of new customers you entice every month. If your network cannot handle the usage that smartphones are capable of do not penalize the customer, penalize the employees that make decsions without weighing in 2nd and 3rd order of effect. I get that you want to make money but at the expense of your customers...this is just greed. Fix you network and not shake down those customers who are abiding by the contract they though they agreed to when they signed up for your service. Brian Underwood, Salt Lake City 1/24/12 The att retailer is excellent but your protocol regarding data plans, low vision concerns & resources are relatively non existent. Your tutorials over the smartphone suck unless you go to your PC. This Moto Atrix 2 is a battery & data plan guzzler!!!!!!!!!! I can't freaking believe it! My 200mb dataplan was eaten up before setup on my new phone is even complete. I'm going back to basic services, no cellular unless it'd tracphone prepaid. end of subject. Give me a break att. Your dialogue boxes print fonts are so small that if I forget my readers, I can't use att instruction dialgue boxes. What gives? I'm fed up and giving att the boot. Been with them since 1989. owell. Bri... ap 1/25/12 In this day and age where there is a lot of competition and the internet to read company reviews customer service should be one of the most important things to be on top of. They really need to work on their customer service and how to take care of customers not make them so angry. It is amazing the amount of people you have to talk with and repeat your situation and they just keep transferring you because they cant really help you Then the crazy hold time between each transfer is enough to drive anyone crazy and raise the anger. It seems to me if they hired a few more people in customer service they might gain many more customers to make it worth the money they would be paying out .The product is actually very good if they could just get their customer service, billing and installation people in line. It just makes it not worth having the product if you have to spend so much time, effort and anger to enjoy it. Jean K. Stallings 1/25/12 I wish I could give a zero rating. AT&T/direct TV without a doubt are the worst companies in product service and customer service I have ever had the displeasure of coming in contact with EVER. It is literally like getting into bed with the devil. For starters we were never able to use the phone service. Several techs came out, we purchased new phones and still no service. Finally we turned the phone off and then the Internet service did not work. We literally paid 14.95 a month to piggy back someone else's service. Yes we called tech services manta times to no avail. We paid Internet services for at least 6 months with no service. Finally we cut that service off and feed up with the increasing cost in our Direct TV bill ( used pay for view once and only had HBO); bill was always 150.00 - 180.00 every month for cable only! Direct TV sold me a no contract deal then tried to charge a cancellation fee??? After canceling a 14.95 per month Internet fee AT&T provided credits and then turned my account over to a collections agency for a cancellation fee from Direct TV. I called both companies for a month. Both companies advised call the other company. Then I found out even after canceling service with AT&T, they continued to pay Direct TV. Why, and in the interim Direct TV understanding what cancellation f services means sent me a final bill which was paid and then we received a final bill from AT&T after paying Direct TV. The payment amounts were a few dollars difference. I called AT&T advised them of payment to Direct TV...of course AT&T did not see. They still insisted payment was owed so I requested a breakdown of charges, of course I never received this. Finally today after being on the phone 3 & 1/2 hrs I spoke to a very condescending Mr. Lockett of course he has no call back number( anyone surprised) who said he would send me a breakdown. I also spoke with Direct TV and found out as I suspected they never advised AT&T that I had cancelled their service and continued to receive payment from AT&T plus my payments and still tried to collect a cancellation fee. My bill for actual service on my last bill was 29.00 (per Direct TV), paid them 110.18 per their final bill. On my opinion Direct TV needs to return the payment from AT&T and leave me alone. I HATE AT&T and Direct TV. I will never use recommend or buy any product, intend any event that has any affiliations with either company. Both companies have the lowest customer service scores and the board of directors, CEO, presidents need to really do internal inventory of your company and ask what in the world type of company are you running and retrain, rehire, and replace people who representative your company now. Growing up, when you heard about AT&T, everything fro product to service was 100% positive. Now more than 80% of the information you hear and or experience is HORRIBLE. Denise 1/25/12 I switched from AT&T DSL to AT&T Uverse. 2 Months later I receieved a "final bill" telling me I owed $180.. Called to find out why I was being charged $180 when I still have AT&T Uverse. i was told because I ended my contract with AT&T DSL early. "?" Am I the oly one who thought At&t DSL & At&t Uverse were the same company? linda Mc 1/25/12 Every since ATT purchased our local phone company Bell South I have had nothing but problems. I have been a loyal customer for 8 years even with all the issues. I will not go into detail because they are to long, but I just wanted to give you guys an email address for the CEO/President,rs2982@att.com or randall.stephenson@att.com. I also did some research about the him and the company so I have included some of the sections in my email. Some of you might want to use this information when you contact conctructed your own emails. You do not know me personally, but I have been an AT&Tcustomer for the past 8 years at my current address. I am also what you cited as a “Risk Factor”. I am one of the many who has been affected by the current economic conditions in the U.S., which you rightly stated in your 2010 Annual Report.This current economy has adversely affected your customers’ demand for andability to pay for existing services, especially landline service. You were so on target with this statement. Because of my inability to pay I had to reluctantly drop my landline service and this is one of many reasons for this letter. I want you to understand who your small customers are. I know that as a CEO/President who makes $1,533,333 annually with total compensation of $23,341,628 a small amount of $123.31 is not very much, but it is to me and my husband. I keep AT&T because I am a loyal customer. I even have friends who make fun of me because as soon as they see a special with another company they switch companies and I don’t. I know that you have an obligation to your stockholders but you also have an obligation to your loyal customers. I hope that you as a CEO can implement some type of change in customer service to reflect these hard economic times. Sincerely Nis Rowe 1/24/12 I have been trying to either get my service repaired or cancelled and so far all I have accomplished is NOTHING but my time being wasted by inept customer service reps-they really do not know what they are doing! I have tried to cancel my service today (since they can't seem to get my service fixed) and so far I have spoken with 4 people and they want to transfer me to yet another person. UGH!!!!! This has to be the worst customer service I have encountered in quite a long time. I bet if I don't pay my bill I will finally get someone to call me and help me. Brian Heston 1/22/12 Part 2 of 3 1/22/12 So, after the tech left. I was fuming.. To be honest I was fuming after being told they could do nothing to help over the phone. Not even a little remedy such as using their forwarding software. I thought AT&T was a large corporation and I know I am not the first person to have this issue. Please hire me to create a action plan for types of things. It is called a "method of procedure" and is in a flowchart format... Anyways, I tried to hook up the modem to get the internet up. It just wasn't syncing or finding the network. I wasn't happy already. And I wasn't about to call them to find out how to fix it..... I did call them to cancel the service for the internet. I didn't want to reward them bad service and still had the other carrier up and running. The bill came in the mail and they wanted $163.53......... I didn't freak and went thru the breakdown. When I placed my order. I was told for the only speed they would provide (snail) in the my location it would cost 25/mo. Not one time did the lady tell me about fees. Oh and I hope everyone knows that U-verse and the telephone bill don't come together on the same bill. I told the lady that the equipment was mailed yesterday and should be received in a week. At this point I did not receive one phone bill what-so-ever. The only bills I receive were for U-verse service. So when I applied a payment on 12/22 of $34. It went to a bill for a service I never received. Ok. I did receive a notice on 12/30 letting me know that I owed 76.35 and if they didn't get it they would shut my service off and the date it would be shut off was going to be 12/30. Service was shut off. Thanks for the notice.......... Once again down to parents to make a call. ... Stay tune for the ending of a lifetime. Time for station identification. .. (Commercial) "Do you suffer from lack of understanding from you telephone carrier?".... "Do you wish you got your money's worth"? blah blah If you thought J.R getting murdered on Dallas was exciting. Come back in a few days. Coming soon Part 3of 3.... Florence Evans 1/20/12 I have had my same phone number for years and for some reason within the past year someone has changed my service without my consent. They will never give us the name of the person but they seem to have changed my service and has use my phone number to charged for phone calls. This company does not provide the best sercurity for you phone. This has happened 3 times. I'm really considering getting rid of this ATT service. This is very frustation. Kenneth D. Thomas 1/20/12 For some reason, on Wednesday, January 18, 2012, my phone service for my home phone was disconnected. I have tried unsuccessfully for three days to get this issue resolved. I have been put on hold for as long as 45 minutes. I have been promised that my phone service would be connected this evening, January 20, 2012, at 8:00 p.m. This has truly been the most frustrating events in my life. Should you care to look at my history with AT&T, I believe you will determine that I have paid my bill on time and it is now on a credit card draft. Be assured that if I do not have my phone reconnected over the week-end, I am trying to be fair, that I will change my t.v., computer, cell phones, and house phone to another carrier. Your company can employ individuals are respectful, but cannot seem to handle a simple task of restoring service to a customer. I think it must have take only a stroke on the computer to delete my number. It has taken more than three days and numerous calls to try to restore my service. I simply cannont comprehend this situation. Pat 1/17/12 This company sucks!! Ordered new home phone on January 3, 2012 it is now January 17 and STILL NO PHONE!! You call and these idiots that barely speak English just read off a screen.. I am not getting anywhere!! I asked for a supervisor, she was useless..says they cannot expedite my order.. when it's their incompetent people that can't do their job right. It is so frustrating. Brian Heston 1/17/12 Part 1 of 3. Here is my story of horror. Are you sitting? Oct. 2011 I changed over my phone and internet service and decided to (give) ATT my business. Internet equip. came at the end of Oct. And was told that the phone# would be ported over On Nov.5th. The Tech came out and did about 30 minutes of work. Told me he couldn't find any "clean pairs". Having a telcom background, I knew what he was stating. Layman's terms(Every available wire wasn't good to use). He said that he will call it in and another dept would come out and run new lines. And left. The catch is he didn't call anyone back at the CO(headcourters)to get the process started or put a stop on the order so I wouldn't be out of service..... 2 hours later, I have no phone. And I know I am a caveman for not having a cellphone plan. I am a unemployed, divorced father of twins and was trying to save where I could. I'm a numb skull. The next day I was still Out of service and went to the parents to call and get a report from ATT on the progress. After waiting on hold for 20 mins. I found out that they didn't have a clue to the situation. COOL! I will get my service since they know now. NOPE. I was out of service for 4 days. (ATT) I want the suits answer some questions. 1) How do you think it is acceptable for a NEW customer to be without service for 4 days? 2) Would you have handle this any different? Cause I did EVERYTHING in my power to get it resolved and was treated like (bottomfeeder) since I was a "residential" customer and not "business". 3) Why do your people lie to the customers? Cause I asked to have my number diverted to a message stating to call my parents number or setup a temp VM box. And was told that wasn't possible because the service was out in the field?? WTF does that mean. Please don't answer that cause it is rhetorical question. You can't give me any excuse that I will except.. Remember telcom background. Listen I am not that dumb. What I asked to be done had nothing to do with the physical line, it was a software change at the CO that your switch techs could do. On Monday I finally had service restored. After threatening to cancel my service to the supervisor. When the Tech came out. He tells me that the first guy that came out was unfamiliar with the location. And was shipping the feed to the wrong SAC. The guy found good pairs and DT was at the phone. Great Job for going above and beyond! And I am so thankful that there wasn't an emergency. To be continued....... I figured i am going to runs this at my pace. Sorry folks I know you are at the edge of your seats. But, more to come. I will post Part 2 of 3 tomorrow. Stay tuned it only gets better...... officially owned by ATT and turned on Samara Russ 1/18/12 Unfortunately, They don't have 0 star selection. My husband and I switched from Time Warner cable in June 2011. I thought it was fantastic to start with especially with the feature where you can record up to four shows at once and how fast the digital tv was. I will say I have never had an issue with my internet, but in regards to the tv, I constantly lose shows that are recorded on my dvr. I will come home and poof everything is gone for no reason at all. At the same time we switched, I also asked for a landline (not digital but old school analog) because this is required for my intrusion alarm. They gave it to me (so I thought) instead it was digital not analog. When they finally came out to fix the phone issue it ended up messing up my cable. So they sent someone out to figure out the cable and that guy messed up the phone line and then the guy for the phone line came out (this is the third guy for the phone now) and he said oh it needs a splitter to operate tv, internet and phone. Only one person figured out how to solve the issue. Everytime my husband calls he spends more than an hour on the phone waiting and is usually hung up on more than once because of all the transferring that goes on. No one at the company is ever the right one to talk to and they have no clue who the right person is either. They don't have one centralized office and have no communication between products although they call it bundle it is absolutely NOT a bundle. At this point I am giving up my hopes on having my intrusion alarm work to call the police in case of an emergency because the phone line is dead, oh and they can't figure out who is supposed to fix that either. If something ever happens to my belongings or myself because I didn't have my alarm, I guess I can thank AT&T for that. By the way I work in a place where AT&T tries to tell me to sell their product for clients moving into their new homes and I don't anymore. Instead I share my story and tell them to go to TWC. There is a reason AT&T makes you sign a contract, because they wouldn't have anyone left if they didn't. Duchesse 1/19/12 Complaining about a company to get it off your chest is ok but in the end it doesnt get you anywhere. Because no one cares darling >>>> ONLY JESUS and no one wants to talk to HIM>>>. issy 1/19/12 i got a 2 year Contrac and att gave me 3 Soltice 11 phones they turn off 6-7-8 times a day they Replece the phones same problem now they tell me to go buy 3 go phones to resolve my problem they Dont want to give me a Diferent model and they want to buy t Mobil jaime 1/16/12 i purchased a new iphone 4s on 1/11/2012. The iphone stop working the next day i went back to the store of purchase and they gave me the run around just to go past the time frame of return. Then they tell me that because it is a defective phone i have to go thru apple care i have only own this phone 5 days and i only worked 24 hours on 1/12/2012 the phone went into recovery mode and shut off. My point is that its not my prblem im very un happy with the phone and cant do nothing about what happen to {ATT equipment return policy} If you are "NOT SATISFIED" with your purchase WITHIN 30 DAYS AT&T WILL key word WILL ISSUE AN EXCHANGE OR REFUND IF: >original proof of purchase is provided and >equipment is returned in like new condition with all original components. Missing components must be replaced prior to exchange/return being processed. what happen to no being satisfied i can tell u one thing they sure did not have a hard trime taking my money or billing me Shelly Fuqua 1/17/12 I have AT&T phone and internet service and I have had nothing but problems for 4 yrs now. Phone line sounds like a party line, internet dropping service, you name it and I've got it. After countless techs coming to my house and saying the same thing...that it's going to be a big job that's going to cost AT&T too much money to fix, so they won't, I've given up hope on ever getting my problems resolved. If I had any other choice in my rural area I would have dropped them like a hot potato a long time ago. Don't ever go with AT&T if you can help it!!!!!!!!!!!! unhappy customer 1/13/12 Got my son an I-Phone for xmas and while I was in the store they talked me into getting Uverse. HUGEEEEEE mistake. It has been one night mare after another since my installation. The technition busted my TV while he was here. So since the day of service I have had no TV to watch it on. The DVR boxes were defective and had to wait 2 weeks for new ones to arrive in the mail for me to install myself. finally after 2 weeks I have working DVR's but I still have no TV to watch it on. I filed a claim but get nothing but the run around. No one really wants to step up and help me. They just want to transfer me from department to department. It has been 30 days since my installation, and to this day I have had no results. I still have a broken TV in the living room. only way to watch any TV is to go to my bedroom. I was promised 200.00 in rebates for setting up the service. The rebate department says there is nothing connected to my account number and they cant help me. I locked myself in a 1 year contract with guaranteed monthly payments of 112.00 and my first bill was 240.00+ which they cant explain. Bottom line... I have an outragous bill for service that I have yet to use because they busted my TV and cant get anyone in the company to help me. What kind of business is this??? Andrea Ordodi 1/14/12 I am writing this on my iPhone as my dsl is disconnected. I usually don't have many complaints with AT&T but am really frustrated now. I switched from dsl to uverse and ordered it over a week ago. Activation date and equipment delivery was January 12. Well that day dap shut down and no uverse equipment arrived. Spent a couple hours on phone switched to three different departments and told I'd have service by next day. Also told uverse equipment on back order and would be here in a week. Well the next day came and dsl still not on. Spent another two hours involving four more departments on the phone. I thought maybe cut off due to bill due which I paid two days ago. Nope bill is ok. Then told sometimes the system will automatically disconnect dsl when uverse date of activation comes even though the equipment isn't installed and activated. Finally I get told by a very helpful agent who tried everything to help that they can't do anything to put dsl back on until equipment arrives. How can this be!? My son needs Internet for school as he's enrolled in online credit recovery classes. An I use it for some work at home. And I'm not confident about it even being delivered next week! Can any one help or know who to contact ? Frances LAKE 1/14/12 I called about lowering my bill, was hustled into u-verse of course it was not cheaper). I had ATT & Direct TV and DSL as well as a cell phone before. Uverse installed 10/10/2011 I cancelled 10/20/2011 and asked to return to same service I had with bundle discounts, etc. I have had to call about many services that were eliminated. I still don't have it straightened out. Assoon as I cancelled uverse...I requested labels to return equipment. that was 10/20/2011...were sent with label and tracking number shows equipment received and signed for on11/9 and I have name of receiver. Today, 1/14/2012 after already speaking with more than one person, I receive a bill showing a credit for 125.06...have no idea for what....but still being b illed for the balance of $645.00 I am 78 years old, a widow with handicaps. My tombstone should read "Killed by AT&T - after being drove crazy). I have a ton of paper and many notes from calls I have always been loyal to Southern Bell, South Central Bell, Bellsosuth (wish we had them back) and ATT. ATT DON'T YOU CARE ABOUT THE CUSTOMER ANYMORE. WE NEED AREA OFFICES OR AT LEAST AREA CALL CENTERS. Cin 1/14/12 Impossible to reach this company. On hold 20-30 minutes each time, sometimes never reaching a live person. I have now spent two days of these calls trying to disconnect phone & DSL service at a location I am moving from. There is no way to reach them online via webform, chat or email. Just impossible! What other company could stay in business (except a monopoly) treating their customers this way? Michelle M 1/15/12 If one star can go further down it won't be low enough for ATT&T. I have had a family plan with your company since 2005. I ran into a very difficult situation I am a single mother I lost my job, my apartment & also found out that my daughters father was dying. I called ATT&T and explained the hardships I was going through. I explained I could not make my payment but I would like to make good on my account can I work a payment plan out. Your representatives were nasty and didn't want to hear anything from me. I called several times and received the same answer from all. Some representatives from your corporation even asked me to go find someone to borrow the money from. That is easy for them to say when you can't even buy food for your children. I called at least 20 times to try to work this situation out. The next thing I know my $1200 balance turned into a $4000 collection bill. SHAME ON YOU AND YOUR COMPANY. I FIND YOUR COMPANY A PURE REPRESENTATIVE OF THE CORPORATE GREED WHO IS RUINING OUR COUNTRY. Furthermore my daughters father did pass away and I rec'd no child support for years from him and it took me 12 months to receive any Social Security for one child only & when I call back to try to settle the bill I was told it was the $4000 or nothing. SHAME ON YOU AGAIN NO ONE DESERVES THAT TREATMENT I CHOSE YOU AS MY CELL PHONE COMPANY YOU DID NOT CHOOSE ME> PAID OVER $300 A MONTH FOR YEARS TO FILL YOUR POCKETS AND TO EMPTY MINE (WHICH ARE EMPTY ALREADY)> I WILL NEVER GIVE YOU ANOTHER DIME OF MY HARD EARNED MONEY. THANKS FOR YOUR GREAT CUSTOMER RELATIONS. patricia o'hara 1/15/12 what is wrong with you people I have had uverse for 3 months and have not been able to have one single complete phone call. I so wish I had not even signed up for this. My internet is running a 1.2 mpbs instead of 12 how do you expect digital phones to work if that is your internet speed. I hate that machine that answers you should be able to overide that somehow. I know one thing if this does not get fixed this week i will be filing a complaint with the Public Utilites commetiee in california. I add insult to injury you overcharged me $270.00 at least since Jan 2011. Maybe you need a great big audit to get your act together and get split up again maybe all this is just too much for you to handle Steve Rubin-954-227-1941 1/11/12 5 days without broadband and internet-3 different technicians -finally the 4th solved issues-have had u-verse for about 3 years-having connectivity issues with ethernet connected TV-tech said to replace with wireless box- want to charge me $50 to replace-this is unacceptable-to resolve your issues. No one truly is customer service oriented-the reps "robotically" say they are-like they're reading from a script! Karl 1/12/12 I finally got fed up with at&t and canceled my u-verse account. I moved into this place with my daughter one year ago this month and have made probably 30 to 40 calls a month to them complaining about the service. Internet goes down several times a day, tv even more. The gal on the phone asked if they could have one more chance to get it right and I said NO! You have had a year and there were 2 service guys here just last week! NO MORE U-VERSE! Karen Jarvis 1/9/12 I have had it with the lousy, inept service from AT&T and their lack of concern for their customers. I made two 3 hour round trip drives to the ATT office where my son lives to transfer my account to his name and add a new line on his account. The first trip, they were closing and wouldn't help us. The next week the man tried really hard but the computer systems are apparently somehow not linked and he could not complete the transaction plus neither phone we wanted were in stock. We were told after 2 1/2 hours in the store to call and have the change made. We called and were told there would be a charge unless we did it on online. We then went on line and after another hour of fooling around it said we would lose our 5000 rollover minutes when we made the change. We called back the office again and they said we could call yet another number that may be able to get our minutes added back on if they were lost but the office was close until tomorrow. this is the absolute worst service I have ever had with any company at any time. I would never recommend AT&T to anyone for anything. We have now invested 3 days and nothing is done yet. They just do not care about helping their customers--they are so big they don't need all of us so do yourselves a favor and go somewhere else. patti hunter 1/9/12 I'm a former AT&T employee and until this week believed in AT&T as a good company. Problems? to say the least! Upgraded DSL 2 years ago but AT&T never upgraded my service. Ended up with a large credit but only after many phone calls was I told it was not my line but rather AT&T never upgraded me. Now decided to get rid of home phone. Rep told me to go to Uverse for $24.99 per month for a year and as long as I kept my GO phone I would have this pricing for a year. (this turned out to be a lie). Installed Uverse. Was told the $100 rebate for the router/modem was automatic (its not...but okay). Told there would be no $36 activation charge (there was a charge). Cancelled my home phone (My original goal) and my Uverse was turned off same time (really?!) Told the rep had ordered the line shared with Uverse and home phone. Had to have a tech come out after begging to have it installed correctly. Had many drops on service in one week. Tech came out today (I was told it would not cost me anything). Guess what? I was told I would be charged $55. Wait..there's more! Received my first Uverse bill (a week after service started) and it shows $48 per month for the service (again...REALLY?) Just spoke with online service and after 15 minutes was told rep could not help me but I had to call again to billing since they were the "Experts". Tech on last call (Friday) was Dudley who was beyond rude and refused to even attempt to help. (Did get a rep Sandy who was TERRIFIC..;give the woman a raise!) It seems to me that AT&T Is doing everything they can to lose my service. Ordered a new GO phone New Years Eve (2 day delivery). Never arrived. Called Friday was told they would overnight a new one to be delivered Saturday (next day). Received today (Monday). Was told I had to go to the AT&T store and when I did the sales rep laughed at me and told me I could have done online. Can ANYONE help me without me having to call multiple people at multiple numbers? Posted this on AT&T Uverse site and they deleted. Big surprise. Ignore the customer and they will go away (literally) I worked for a AT&T at a time when the company prided itself on its services and its customer service. I am ashamed of AT&T at this point. I believe its time for a Better Business Bureau complaint and one to the FCC and anyone else I can find! No wonder AT&T's market share is dismal! Luella 1/10/12 I am very unsatisfied with the service I have received from AT&T. Starting with a home telephone service with unlimited long distance for #65.00 now $100, but my most recent experience has put the icing on the cake. MY bill was due January 6, 2012 amount $20.48. MY service was diconnected on January 9, 2012. I am finished with AT&T and the way I have been treated is not acceptable. I always pay my bill therefore being a loyal customer should mean something to a company no matter the size. AT&T has acknowledged this was their fault but it will take at least a day for service to be restored, are you kidding? I don't want any type service from AT&T. Christina Lajos 1/10/12 This is by far the worst company I have ever had to deal with. I have had att service since July of 2011 and first my interest never had signal and the billing was wrong every month. When they tried to send someone out to fix the signal issues it was like the blind leading the blind. I swear this company is a freak show. I am currently on the phone with them right now because they are still screwing with my bill and charging me the incorrect amount. I have tape recorded every phone call I have had with these people and they still will not honor the promises that there own employees are making. I would not recommend this company to anyone. You best believe I will be filing a complaint with the BBB and the OCDA consumer fraud unit. Jocelyn 1/10/12 I have had the worst customer service experience of my life dealing with AT&T for a DSL and U-Verse issue the past 2 weeks, and it's still not resolved. I am literally to the point of tears I am so frustrated. All they do is switch me around from department to department, while staying on hold for 30 minutes at a time in between. Can anyone give me maybe a customer advocate number or something like that? I am desperate to reach someone besides the random customer service people that I have talked to already. I spoke to an awesome person at a regional office last Friday and felt like finally my problem was going to be resolved with the steps he gave me, but it has continued with the same problems as I have tried to follow his step by step instructions, just more reachign of random reps who transfer me around and put me on hold without ever taking care of what I need done. Wish I had gotten his number or at least an email address for him, but I didn't and I am in need of help. I cancelled my account yesterday 1/10/12 I cancelled my account yesterday due to economic reasons. The person I talked to was professional and understanding. Today I get a call from AT&T from an extremely irate salesman that demaned an explaination as to why I cancelled my service and he screamed in my ear that I had to tell him. That was when I hungup on him. I will never ever own anything AT&T for the rest of my life. This company is so screwed up its pathetic. The AT&T wireless web site has no means to help file a compaint of any type, which has to be a violation of Interstate commerce rules. How can anybody complain if there is no vehicle to complain with? When I am able to get a new cell phone I am going with another company. I will never talk to AT&T again even if they are the only cell phone left. I will use a tin can and string before I ever use another AT&T phone! ben 1/10/12 I got an htc surround from at&t got the whole data plan and even a year warranty on the phone yet ive had three phones die just out of the blue and its only been 9 months every time i call these idiots they try to act like its something im doing and send me another phone and never fails it dies in two months so whats the point of a year warranty when they die in two months am i supposed to by a full contract warranty since its gonna die in every two months oh and if someone was to by the phone without contract it would be 599.99 A PHONE THAT ORIGINALY COST ALMOST 600 DOLLARS SHOULD NOT DIE IN TWO MONTHS SCREW U AT&T AFTER MY CONTRACTS DONE IM OUT I HEARD SPRINT HAS PRETTY GOOD SERVICE donnie hale 1/8/12 I have never heard of a phone company that doesn't take debit card payment. They block my payment services and now I have to pay at a payment center. Very inconvenience to me I have a very busy life I don't have time to go to any payment center. They always have customer services with bad attitudes and now supervisors with the nasty customer services experiences. I'm now in the process of getting my home phone and Internet services with another provider and also my cellular services. I will tell all my family and friends NOT to ever get the AT&T services it's not worth the time....... Jack 1/6/12 I have put in an order for Uverse internet and telephone (12/4/11). I had been given a date for install of 12/12/11, not too bad, but after the work was done the equipment never arrived. I had to get them to re-connect my DSL (they charged $100 for that). Wonderful service huh?? Then I was given 12/22, 12/27, 1/6, and NOW 1/10 as dates I would receive the equipment. DO I believe them?? NOT anymore, each date is 5-10 days later. Its a pattern, and the HOURS you spend on hold listening to the 3 minute waltz, it's to die for!!!!!!!!!!!!! DO NOT CHOOSE AT&T... Almost anyone else would be better. AT&T SUCKS in SC TOO!! So does their wireless service. Can't get it in the house, but VERIZON works. What's up with that?? Jack 1/6/12 This is a very scary place. I am going to cancel my AT&T Uverse install and just keep what I have........ Scary, scary, place. Dorothea 1/5/12 Glad to find this site. I too have been fighting with AT&T for 2 years now. I ended up getting their home phone and internet service. Rep asked me did I need long distance told them NO! We don't talk to anyone long distance and if we did we would just use my cell phone since it is free. Well everything was fine bill was 80.00 every month, until one day I got a bill for 700.49. I called immediately, got a rep and I asked why am I being billed for 502 area code long distance when I live in this area code. Rep couldn't figure it out,stated I would receive a call within 48hrs from a supervisor. Call never came. I called by several time to get an answer, finally a rep named Jeremy took the time to fine out that because I live in a limited phone coverage area that is why it is being billed for long distance. He stated you should have taken the long distance. I informed him if I knew I lived in a limited phone coverage area I would not have got a home phone. He stated to write to AT&t board. Did that never heard from them. I even paid a 100.00 of the 700.49 it still is reflecting I owe 700.49. AT&T is a joke glad I got rid of them and as far as their customer service they suck and the board does too! Personally they rip off people and have no conscious! I would never deal with them again! Deborah Lindsey 1/5/12 Spent 1 hour and 20 minutes on the phone being passed around from agent to agent trying to find an answer about a bill dispute. Last tranfer was to an office that was already closed!!!!!!No number given to reach that particular office---Seriously thinking of cancelling my home phone service with AT&T.This is beyond ridiculous. My time is just as valuable as the phone company's!!!!!!!! How can AT&T bill you for a call they can't pull up on their computer system? Horn 1/4/12 I have 5 lines all 5 are iPhone ranging from iPhone 3G to iPhone 4. I have allways had service issues but I stuck with at&t cause of iPhone. I recently went to a AT&T store to upgrade my phone When I found out that because I "frequently talk off network" "not excessively" That my upgrade will be with held. I am or was a paying customer of $300 plus dollars a month bills for more than 2 years now With money in hand to buy another apple phone was told I use My service more than they like. Claire 1/4/12 I have been everywhere on line trying to find a place where I can PRAISE an on-the-phone support person named Daenelle. I called her today (January 4, probably around 4:30 but I'm not sure). After spending almost three hours last night (well into the morning) trying to get my wireless back on, I was dubious. DAENELLE was patient, industrious, determined, and kind. And after all those hours with the previous guy, she was a breath of fresh air. She did in less than half the time what the guy never accomplished. Indeed, he typed "Oh my God" and ended the session, when it was his own misunderstanding that brought abut his response. DAENELLE listened to my entire explanation and knew what needed to be done. I want SOMEONE at AT&T to know that this fine woman is a SUPERIOR member of their support staff (but I can't find an address anywhere that allows me to do that). Thanks, DAENELLE, if you ever see this -- and, to her bosses: the woman deserves a raise, flowers, dinner out at a great restaurant, and almost anything else she might ask for! Claire Lindsay 1/4/12 Negative 5 stars hands down! I was current on my home phone charges when I asked to have my service shut off in December of 2010. I was told that I would recieve a credit because AT&T bills in advance. But NOOOOOOO. AT&T can't even get a simple shut off right. I kept receiving bills. For a service I NO LONGER HAD. I called every month and was told to disregard, thay they were working on getting me a corrected final bill. I spent countless hours on the phone with customer service. Finally the bills stopped in June. I thought maybe they got it sorted out. Boy was I wrong, THEY SENT IT TO A COLLECTION AGENCY! Now I am being harassed by them day and night, even at my work. All this embarrasment for a bill I DONT OWE! Here it is January of 2012 and I still call and spend hours every month on the phone with customer service trying to get this cleared up and still nothing! I am not even their customer anymore.Does anyone know if I can sue for this? not your business 1/3/12 I detest the way you disconnect my service when I am two days from being paid. I said you were one disconnection away from not waiting until I get paid to find a new provider....well guess what. Good Bye impatient pricks! Not your business 1/3/12 It is nice that the customer service is nice. My complaint is maily with the policy direction of disconnecting people from their service without working with them. I have reached my limit of being disconnected two days before I get paid. It is an embarrassment when this happens. There does not seem to be concern about this. I have brought this up before. It seems to not be important. I interpret that as my opinion does not matter. This leads to the idea of me not mattering. Since I do not matter, neither does my $200+ a month that I pay. One would think that a customer like me would be coveted. Apparently not. I warned against doing this. You have lost a customer in a weak economy. Good bye. I hope you feel your policy and headiness was worth it. Nick Wood 1/3/12 Refused to provide me w/ an alleged signed contract (against the law). Adam Salazar 1/3/12 Hola espero que alguien pueda ayudarme por este medio yo vivo en mexico pero compre en una store de AT&T en Texas un iphone 4s para usarlo con telcel de mexico ya que en la tienda me aseguraron que si funcionaria pero no funciono ya que esta completamente bloqueado por AT&T y no lo puedo usar con otra compañia ya lo regrese como a los 16 dias de la compra para que me devuelvan mi dinero, si me lo aceptaron en la tienda y me cobraron 50 dlls de penalizacion y me aseguraron la devolucion de mi dinero mediante un cheque pero no me dijeron cuanto tardaria ya llevo mas de 18 dias esperando y nada ¿alguien sabe cuanto tiempo tardan en devolverme mi dinero? memom 1/2/12 At present I am using U-Verse video, internet & phone service. U-Verse is an amazing product even with the few glitches and bugs that come along with any new product. But I am about to change to an inferior product. We will not be paying quite as much as U-Verse’s price but after all it is an inferior product. We are switching because U-Verse’s customer service is gosh awful. When you have a problem or a glitch or a question you have to go through an automated system of button pushing and finally you may get a person from another country trying to guide you through your problem. You become your own technician. They even have a tutorial on their web site. They are knowledgeable but the thing is they don’t have the system themselves and is difficult to understand what you are talking about. Also when it is necessary to have a technician to come out you pay for it; and I mean you really pay for it. Goodness only knows that you are already paying a premium price, why can’t a technician come out??? We are willing to do a quick fix, like rebooting my system or checking the wires and a number of other things but they ask you to do some really technical things. Again let me say we think the product is awesome but the customer service sucks. We have had the same problem for six months now and after countless time talking with customer service. Each time we call they try to fix the “problem” on their end often times sending us a piece of equipment to hook up but the problem still exist. We are now the proud owners of a piece of equipment X 4. Is there no way to recycle these things? Maybe that could pay for a technician to come out. They promise to call you back to see if everything is working and never do. Another thing is the remote controls buttons stop working after a while. We felt that this product was offered as a part of AT&T and knew it would be held to the same standards; we felt safe with AT&T as we have been happy AT&T customers for many years. When a problem arises with AT&T a serviceman is here “Johnny on the spot” to fix the problem usually with no cost to me. They are very courteous and very knowledgeable about their product. We barely even know that they are there. In fact being an AT&T affiliate is what sold me on getting U-Verse. I still love AT&T and would consider bundling with them but … we are just burned out. AT&T your reputation is being challenged. Maybe we can consider it in the future, if all conditions are right and we have the extra money; but right now we will be happy with the inferior product and a promise of great customer service. Christina Mata 1/2/12 Negative 5 Stars. The worst Customer Service I have ever had the displeasure to deal with. Corporate has their heads in the clouds. I have countless hours over the last 2 MONTHS trying to correct a problem. Each of the 26 reps assured me it would be corrected. That was just to get me off the phone. Took 20 Tech Support Guys to fix a problem that the 21st Tech came out in one day and fixed. If you have a choice.... run... don't walk when you consider AT & T as a option. My employer says he would never let them in his home. I should listened! G. TORRES 1/2/12 Received a post card from AT&T p o box 1857, Alpharetta, GA. The from of the card stated in bold letters "important information" the reverse of the card stated:"Dear valued AT&t U-verse member," I did not understand the remainder of the card because it was not in English, perhaps its important and indicates some important announcement. Nancy 1/1/12 Am so glad to find this site and join friends here expressing their frustrations. We were just minding our own business and getting along fine with Alltel when AT&T came along and trashed everything in May, 2011. AT&T sent us phones and told us to go to the office and get information transferred, and said those of us with My Circle Family & Friends plans would be grandfathered. So I went in to get information transferred and learn how to sign into our account so I could update My Circle as I have done for years. Here is how the next sixteen hours went: I spent eight hours per day for the next two days to try and get a password established and went through eight or so passwords. The office rep figured out one password after another and would send me home to try them out and I would wind up back in the office. Then the rep sent me to the other AT&T center in town to see if they could help. So the next day with the second office went the same way and I went back & forth between office and home with new passwords following up on codes that would appear on my phone. No passwords were accepted by "the system." So I gave up and decided to let the dust settle. Now at the end of December I decided to try again to get a password so I went into one of the AT&T offices two days ago. The rep appeared to try and help me and a password was devised. Again I came home and it wouldn't work and I am still locked out of my account. AT&T's password management system is absolutely disgusting. Looks to me like AT&T has a concerted and deliberate effort to block all Altell out of their accounts. The only part of customer accounts that seems to be working is the billing system. It would seem to me that since I am paying more than $80 per month, this should entitle me to get into my account but apparently AT&T doesn't think so. And the phones they sent us? If I had to run a business using my new phone, it would be impossible because, for no apparent reason, half of my calls go to voice mail instead of me. My Alltel phone was set up to have the features I need to use the phone very apparent. With the AT&T phone, the AT&T advertising gimmicks are right in front of my face and the features I need to use the phone are absolutely buried. This is exactly what AT&T thinks of the customers. We will be researching the best way to say adios! Roger 12/30/11 3rd time having to schedule Uverse move service through AT&T- first time the service tech went to old address(gave rep on phone new address twice) and the second time there was no order in the system even after speaking directly to a supervisor discussing my frustration and him supposedly "scheduling" another service call. I asked to speak to another supervisor during my last call to them but there was "no one available" and a "lead person" got on the phone which was also a total waste of time. I have spent about 3 hours on the phone with AT&T over the last three weeks and still don't have service- not to mention the time lost waiting on techs. I also requested the number for the Vice President of AT&T Customer Service but was told they don't have that information and that I could Google it...looks like it's time for a letter to the Attorney General, BBB, and maybe a TV troubleshooter. Floyd Skutnik 12/31/11 Spent 1 hour on telephone hold just to get to a service rep to correct a billing error they made. Finally got to the top of the waiting queue and the rep fixed the problem in 30 seconds. Prior to waiting for the repabove I also tried their call back feature. The return phone call came at the time I requested, I pressed "1" to talk to a rep and immediately got a fast busy signal. I tried again with a different time. The call came on time but once again I got the busy signal. Absolutely useless. I complained about this to the rep above and he said he would let his manager know about that problem. 15 minutes later the phone rang. It was the call back system but this time after pressing "1" it just put me on hold instead of giving a busy signal. I just hung up since I had my problem fixed but I'll bet that I would have had to wait just as long as I did with the above call. How utterly useless and frustrating of a customer service system! PS; The rep I talked to spoke English and was very pleasant and helpfull once I got to him. It wasn't "PEGGY"! 12/31/11 I join the group who has had a very negative experience. I have spoken to the business office several times and still every month the bill is wrong. I believe that my next action will be to write the better business bureau. Doylean Sprauve Bob Rangel 12/29/11 I guess I'm singing to the Choir, as I agree with the above, Poor service, un knowledgeable, can't talk to a human being unless its in Pakastan, Lubbock Texas, or other areas, Everyone is a manager once you get someone on the line, and no you don't talk to the same manager everytime. I can't believe that a top of the line, quality company would let themselves go this low, what a bunch of low-lifes that all they want to do is steal from the unfortunate and yes I have defended several Elderly persons that have fallen in your mercy trying to save a dollar, unfortunately you AT&T will figure a way to gourge them. Your services suck, I highly recommend that everyone swith to another provider, you don't have any customer service, and don't have an idea whats going around in your surroundings. Any idea when you will eventually listen to us and clean up your act. I wonder if by any chance your are breaking any usary laws in the process, I hope you are as I will turn you in. Gina 12/29/11 Might switch back to DirecTV...because customer support is deplorable. I have been on the phone with ATT Uverse personnel for over an hour; I have been transferred, hung up on,call dropped,called back then call drop. I am speaking with a rep in the Phillipines now...now I get another recording. I just want a technician to our home because they replaced a defective box, but disconnected our surround sound as well as disconnect blue ray dvd player. I don't think we should have to call Best Buy Geek squad to the tune of $150.00 for them to re-hook everything back to its previous state. amelia Neely 12/29/11 I recently moved and I received a bill for 318.00 when it is normally 122.00. I understand that there was a 45.00 fee which is what I was told it would be but I was charged for someone coming to my house to put phoine lines and alot of other things. there are alot of issues and i would like to speak with someone please.3186240921 thanks amelia Ralph 12/27/11 They turned my long distance off. When I asked why they didn't know. Repair says there is a block on the line but billing says that there isn't. They bounce me between the two or just hang up on me. I'm currently looking into Vonage and MagicJack as a replacement service since AT&T customer service is useless. A MINUS 10 STARS IS WHAT THEY SHOULD BE RATED. GOODBY AT&T. Lucy 12/27/11 I wish there was a score lower then 1......I was talked into a bundle package for U-Verse about 3 months ago. I explained to the U-Verse employee I had a limited budget. The package sounded so good I went with it. In the old days we called What they did BAIT AND SWITCH. Each month thereafter my bill got higher and higher. I called to ask about this and they would tell me I couldn't have that feature for the bamount I was paying and takle it off. I NOW HAVE 1 tv WITH CABLE AND A PROGRAM SO BASIC I DON'T THINK IT'S OFFERED TO THE GENERAL PUBLIC. I have asked to cancel the contract, but of course it is to late now. I am told I will have to pay a fee to cancell. I explained I didn't break their contract, they did. I payed my bill each month as I said would. It is impossible to talk to anyone with any authority. Is there a lawsuit against U-Verse??????? Robert Cummings 12/28/11 Continuous problems with my internet,after a week of calling you no help,and problem stil exists. I am switching to com cast,good bye abd good riddens to att and their arrogance.Your customer serviceis lousy,and by the wau hire people who speakenglish,and bring the jobsback.............. RWWood 12/22/11 MINUS TEN STARS for CRAPPY service and NO EMAIL ADDRESS where I can write to corporate officials to complain about the CRAPPY SERVICE. Corporate officials don't give a damn. Who was the BRAINLESS IDIOT at ATT U-verse that decided that TEMPORARY CHANNELS can NOT BE HIDDEN OFF THE DIRECTORY? Why must I look at 88 My Fair Wedding by ...... or 98 Santa Tracker or 423 Home Shopping Network by Remote or 621 and 4500, both ESPN Full Court Multiview, when these channels are not on more that a few hours a day? Who is the god damn NUMBSKULL who makes these CRAPPY DECISIONS and then does NOT give the consumer a vehicle to complain. ATT - you STINK. You are the WORST for customer service and customer complaints and EASE OF getting to corporate officers with complaints. STOP SCREWING YOUR CUSTOMERS. Lyndall Maxwell 12/23/11 When I changed from U-Verse (horrible) back to DSL: I didn't have any Internet for a long time. Support said they would come on Wed. by 8 pm. Wed. eve I received an automated message on my cell that they could not come until the next day by 5pm. They did NOT come. Finally, I talked to a nice guy in CA. I had used #1-800-246-8464. He was sympathic and said he would get someone out here. The next day a guy came out and fixed the issue by 12 noon! Also when I pressed in my cell phone # the message was we don't recognize that number. Previously, a man I reached at the 2020 number was JASON. His voice mail said he wan't in and to leave a message. He said if I wanted I could call his supervisor, BILL, at a certain #. At first I left a message there. Later, when I had to call again, Bill's number was disconnected. I'll be glad to tell you the reasons for not liking U-verse. Actually, someone should have advised me NOT to get U-verse because of my situation. My TV is so small, that I couldn't even see the menus. Also. U-verse messed up my Internet & Email. The phone remained in service. Your emp, Pam, tried to help me today. She said she would submit this complaint to Corporate office in Dallas. Romona 12/23/11 I wish I could really give them a negative 5 stars. I swtiched to AT&T for my bundle package thinking it would save me money. I regreted the decision since Thanksgiving of this year. All I got was the run-around. My cellphone bill was supposed to decrease along with combining my services. Low and behold, they did not combine my services. They entered everything in separately which cause skyrocketing charges. Everytime I called to tell them that they made a mistake I was transferred to a new person. They also cheated me with services that I was supposed to have on my landline phone. I only recieved 3 services, whereas I was told I would receive 9 services, most importantly I needed voicemail, which I did not recieve. I gave up almost as soon as they took over my telephone services and I'm switching back to my old phone company. What a pain in the ass AT&T is. No wonder they are last in customer service. They ignore the customer to the utmost. Unfortuantely, I have to deal with them for 2 years for cellphone services, but I can do that and I will swtich that too ASAP - back to Verizon I will go for phone services when this contract is over. AT&T just need to get out of the business all together. What a waste of my precious time. Paul Cosentino 12/23/11 My ex works as an fsr in an AT&T store. A little over a month ago she got into my phone records I'm assuming by abusing her privledges as an AT&T employee to get the number to the new girl I was seeing. Then proceeded to harrass her and give me a bad name. I know what she did was illegal and I have a feeling she might still be doin it. If she contacts the girl I am seeing now I am going to contact a lawyer and go all out. Steven and Kathy Godfrey 12/24/11 We need a 0!!!! We waited 6 weeks to get UVERSE for our computer. They unhooked our landline phones. We called everyday for 8 days. We went to our local ATT store we called the Presidents office, we were told the next day each time. 8 days NO PHONES We will be changing very soon. We will NEVER be treated like this again!!!! LuAnn A 12/25/11 I have been charged for long distant and internation long distant for over a year now! I have not used that option for years due to AT&T turning that option off on my phone, but they continue to charge me. When I called about it one person said ( oh yea you don't have long distant, she turned it back on which I did not want, said it would take up to 72 hour to get refund) that was on 12/8 called them back on 12/20 asked to speak to a supervisor waited 42 min hung up called back waited 38 min.still as of today no one has helped me or refunded my money AT&T are you a large corporation because you have found ways to cheat your customers????? Will anyone respond to this???? What's really bad is I own AT&T stock, you should be ashamed of your company Bobby G. 12/26/11 I've had AT&T for almost 2 years now and I have 5 phones with them and to be honest and blunt I wish I 0 phones with them. I got 1 month behind and I called AT&T and asked them if they could work with me on lower my bill since I only get paid once a month. The rep. that I spoke to made the statement if I wasn't such a lazy customer I would pay my bill in full. How do they expect people to pay in full 2 months of service? If you only get paid once a month. And your income is set by the goverment. And the only reason I got behind is because my grandmother got ill and past away. Than with the 2 iphones on my account that uses wifi to connect for it want use none of their data keeps going over. I do agree it is time for AT&T to close shop since they keep cheating people and they don't care for the customer. Edith Allen 12/21/11 I would give zero stars for bills that cheat us every month and for employees that do not even correct their errors. If I had the same services for the first 6 months, then why are my bills vastly different? I have had UVerse for 24 months. Someone made two credits by mistake. I paid my bill with an estimate, anyway. You can't even tell what months I made payments and are trying to rip me off for $200. Fix this. millia 12/21/11 I have been trying to get ATT to understand that I don't owe them $200 for credits that they made to my account by mistake because I paid my bills that were owed. The morons never backed the credits out, but I paid my bills. They are so confused about their own billing records that they can't figure them out themselves. So how am I supposed to get it across to them that their credits were cancelled by my payments? DIdn't someone sue over their changing and crooked billing policies? C 12/21/11 I agree with another person who posted. they deserve a negative 10 star rating. they are sending me the 4th of the same phone that ive had for 6 months. i have had nothing but problems with this phone and they first offered the blackberry curve for 149.99 then said they cant. then they offered the samsung a777 for 50 and then said they cant do that. they are sending the 4th of the same phone. i just got the 3rd of the same phone 5 days ago and already need a new one because of the same problems. they said it had all new updates and everything and we wouldnt have one problem. nope. weve had all the same problems. they are so stupid. i cant wait till november so i can get off my familys contract so i can go to tmobile. Ms.D.Square 12/16/11 I used to have service with At&t until August of this year.MY bill used to be averaging $70.00 a month for local service plus an initial service of DSL. Back in Dec. 2010 my bill began to sky rocket. I could not figure out why. I called the company to find out if they would check my lines and anything that would cause my bill to skyrocket. I had long distance calls I did not make on my bill. For 3 more months I paid @ the rates of 389 289.00,389.00, 389.00 and the last bill I got was 489.00, I said that is it! I am not paying through the nose anymore. They are ripping me off and won't take the charges off my bill and are now putting my old bill in collections, ruining my credit that I was building. I want to sue them for this action. I had no reason to make those calls and I have no reason to pay for them! E. Perry 12/16/11 Had many issues with AT&T Uverse service, TV and Internet constantly failing. They even had the nerve to try and charge me $110 for two service calls one and two weeks after installation. I believe that I am at the end of my patience. They just pushed a channel from my package to a more costly package and gave me a lame excuse that I was notified by email that it would happen. Just another story of corporate greed, they found that the channel had a great amount of viewers and bumped it up to force customers to pay for a more expensive package. I will start shopping for an alternative to AT&T as soon as I stop writting. Funny not one positive statement here for att Patti M 12/17/11 Really they deserve a minus 10 STAR rating! Their customer service is just AWFUL the supervisor Kevin from West texas office (he is probably lying and not even a sup.) they just don't want to work work with us as customer loyalty. WHY all they say is it my fault, and that I have options to go to VERIZON really again. I am sure Verizon will welcome me with open arms I HATE ATT :-0 suemg 12/18/11 Same problem as many of the above complaints. It seems ATT is using bait and switch.They tell you one price then you never are billed correctly.They have the worst reps ever. They do not know what their doing and don't care if customers switch to another company. I'm contacting my Attorney General in Michigan I know he has to have numerous complaints about ATT ROW 12/19/11 I have been an AT&T wireless customer for more than 2 years. Until July 2011, wireless service at work in Framingham, MA was perfect. Since that time we have had no service. I contacted Steve Krom, VP for the New England area and John Gianino, sales rep to request a credit for the time our service at work has been down. I also contacted the customer support line. A few co-workers have received monthly credits but AT&T reps to me they don't issue credits and don't guarantee service. If there was no service here to begin with I would agree with them but the service was cut 6 months ago and won't be restored until June 2012! I will contact customer service one more time before I contact our state attorney general and the Better Business Bureau. AT&T's reasoning is comparable to a newspaper stopping delivery, trash stopping pickup, electrical being down, or cable TV being cut....while continuing to charge the full price to the customer. To anyone considering AT&T wireless, beware! Paul Greer 12/19/11 I had been sold the same lie as many others by a smooth street-walking AT&T U-Verse salesman. Long story short after all the customary run arounds, I contacted our local ABC TV Troubleshooter lady who finally woke this sorry bunch up and they credited my account back $420.00 and issued a monthly credit of $45.00 to be for the life of my account. NOW, after 9 months they have taken off $10.00 and I can't for the life of me find anyone who will answer the phone. Oh, by the way, we went on TV with the Troubleshooter and gave AT&T an unsolicited plug. If you would like to see the TV deal, go to http://abclocal.go.com/wtvd/video?id=8017096 ms. shah 12/19/11 ATT employers are very unprofessional & manner less. AT&T needs to go out of business because they sure do not know how to run one. I don't even think they deserve one star. AT&T SUCKS!!! AND SO DOES YOUR WEBSITE!!! This is very poor customer service. They are too big and have lost their passion for keeping customers happy. UVERSE is now available to us but it will be a cold day in hell before I give them anymore business. Local people are like robots. They mailed me cell phone at my work address which i did not got it but some one got it i do not know who has it ? but same Pearson are stealing my cell phone few time & try to used my sim card. i got charged of lost cell phone almost $516.00 plus they block my cell last 9 to 10 weeks so unable to call in /out. i am getting very hard time w/o cell phone. Plus they are charged regulated monthly charged which I am unable to call in / out because they block it. i did no update contract. it has over on in of 2011 not 2012. so I can cancel contract either. att gave me very hard time and harassing me just like semi discrimination Pat O 12/19/11 I am trying to find the address or other contact information for Dave Fine, V-P of AT&T Illinois. I am having a billing problem for my dsl service. Spent a week on the phone talking to reps from all over the world, trying to straighten it out. My bill just came and I am still having the same billing problem. Just talked to a rep who said she was sorry but there is nothing she can do about it. Bottom line, rather than trying to solve a customer service billing issue, they are only interested in selling bundled services to make more money. I'm taking my business elsewhere. Keara Verley 12/15/11 I had a special for house phone and internet service for $50.13 a month. Everything was fine until ATT kept raising my bill up higher and higher. It's in a collections agency now. I owe according to ATT $274.11. And I had insurance with the package to where the outside of the house was their problem. And the inside was my problem. They refuse to let me get to my years statement. They charged me more money for the outside of the house problem which is/was supposed to be their problem. And ATT wont even fax all my bill records to the collections agency without me getting a lawyer first. So, guess what ATT, I am going to turn this over to my attorney. And unless you want to make this right, I am going to either sue you for all the money I paid you for all of my bills, or we can settle an agreement with my attorney present that you pay me all my money back without having to be mean and sue you. Because that is plain out wrong screwing people out of their money like that. You are nothing but a MOB. And if I don't decide to sue you, I might just put a complaint to the business bureau where they will investigate this problem. I was nice enough to just dispute my last bill thats in a collection agency. But you have given me no choice but get my attorney involved. Fred 12/13/11 AT&T WHAT A BUNCH OF CROOKS... WE WERE HIT WITH THE SAME ISSUES AS WE READ MORE AND MORE IT LOOKS LIKE THIS IS THEIR OPERATING MODO. WE GOT OVER THE PHONE A SPECIAL $133.00 A MONTH THEN WE GOT A BILL FOR $380.00 AFTER MANY CALLS AND WAISTED TIME ATT SAYS THAT EVERYTHING IS NOW $93.00 DOLLARS WHEN WE GOT THE BILL IT END UP BEING $400.00 WHAT IN THE WORLD IS THIS COMPANY DOING!!!!! ARE THIS PEOPLE MENTAL OR SOMETHING .... WE GOT FRIENDS THAT CALLED ATT THAT COULD ONLY SPEAK SPANISH WITH PRETTY MUCH THE SAME SITUATION AND WERE TOLD THAT THIS IS A PROBLEM ONLY BECAUSE THEY COULD NOT SPEAK ENGLISH WOW ATT YOU HAVE DONE IT DISCRIMINATING AS WELL ITHINK THERE IS A FEDERAL LAW FOR THIS SOMEWHERE. ATT I CAN ASSURE YOU THAT I WILL TAKE TIME IN MY LIFE TO MAKE SURE BY ALL MEDIA AND ANY POSSIBLE LEGAL MEANS THAT EVERYONE KNOWS HOW BAD YOUR SERVICE IS AND HOW DISHONEST YOUR CUSTOMER SERVICE IS. Jim 12/13/11 It is obvious by the posts here that AT&T does not have any level of consideration for their customers. Even for the "simple" stuff. It is beyond my comprehension that I was duped to being an AT&T customer in the first place. As soon as I can get out from under this crap; I shall... Tammi 12/13/11 AT&T should be brought up on charges...they have figured out a way to LEGALLY steal from their customers! The customer service is disgusting, and they've got us all locked in because we happen to like the iPhone. They are rude, and hang up on you purposely in hopes you will not want to go thru another 45 minute call! They are liars and should be running the MOB since they run their business the same dang way! I literally HATE you AT&T, and I hope your fine customers get together and file a class action suit against your disgusting, lying, deceitful behinds! Scott Myers 12/14/11 AT&T is the WORST TELEPHONE COMPANY ON THE PLANET! I used them for 4 years for my business. When I had got enough of their BS, I switched to Dialog. Only to be hit with $400 in "early termination fees!" Mind you, there WAS NEVER A WRITTEN AGREEMENT BETWEEN MY BUSINESS AND AT&T. They claimed they had a "verbal agreement"!? That's funny because they never told me anything like that! AT&T is a TOTAL RIP-OFF COMPANY! Mad as hell 12/14/11 I bought a cellphone on line a month ago, and still haven't received my refund. Then I took my forwardness and purchased one at the store, but did not care for it and so I returned it.. The purchase was on my debit card .. I was charged a restocking fee of $35 and I am now being told the refund takes 7-10 business days. WTF??? They were quick to withdraw my money, now I have to wait to get it back? This is so unfair grrrrrrrrrrrr.. I hate AT&T Aaron Volkman 12/15/11 I'm having an issue with my iPad and it having a locked PUK, and SIM. When the device was bought it came with the SIM card but I had refused service. Meaning the iPad should have come with the capability of using 3G not the necessity. I am very aware all I need to do is go to an ATT store and it will be fixed, "easy enough". But the point is I should never have had to go through the stress of being without the comforts of land, since I spend about 6-7 months out of the year on the Alaskan waters Fishing to make a living. Also on another note I have been a loyal costumer of ATT for 5-6 years, with wireless phone service. I live In Kodiak, AK which is not a 3G capaiable Island and I still pay FULL price for my service with EXTENDED NETWORK NOT 3G....Besides those two inconvineces I have been pleased with your over all services and call centers.... Thank You for your time to read my Complaint, Review. Also, sorry for my spelling... Patricia Johnson 12/10/11 AT&T needs to go out of business because they sure do not know how to run one. I don't even think they deserve one star. I intend to write to the corporate bigshots for all the good it will do. I can not wait until somebody goobles them up and puts them out of commission. Mary Lim 12/11/11 I was hit with exobitan fee from AT&T which is not what was reported in the contract over the phone. I have been passed from representative to representative who can not tell me the breakdown of the bill.All they can tell me is your bill is overdue & it will be disconnected today. If you want your service, it will be reconnected with a fee. The representative did not even know where I can send the bill to since I never get a bill for the amount that I am supposed to be late. Thank goodness I do not have the U-verse TV. AT&T do not care about their customer, their rep are rude & do not know what is going on in their sphere of responsibility. I hope all these will caught up with them. ashley 12/8/11 nice to know i am not the only one who is outraged. i just flipped on at&t.. too much to list as to why.. enough said right? well, add another person to the list of those who will be suing at&t for this BS. I'm over it. buyer74 12/8/11 Does anyone happen to have the address that old phhones need to be shipped to when they send a new phone? A friend of mine used the shipping slip that came with the new phone and left it in our drop box at work and neglected to write down the tracking #...2 weeks later, AT&T now says they never received it and have shut off her phone until she pays $400 for it-keep in mind this was a years old refurbished phone that was being returned! She is trying to cross reference the "TO" & "FROM" addresses to see if she can track it that way but does not know the "TO" address. If anyone knows, I would greatly appreciate it! THANKS! Debbie Erickson 12/8/11 I’d like to share with you my experience, I mean my nightmare, with AT&T It started at the beginning of July, 2011. We met with a salesmen that came to our house selling your product, AT&T U-Verse. We agreed to switch to the U-verse/internet and phone package for $133.oo/month. We also agreed to free installation, free activation, 2 free Dvr/boxes and $50 visa gift certificate. I called Time Warner to cancel our existing service and they offered a reduced rate of $99/mo for the next year to stay with them, at this time I did not cancel. Then, I called to At&t, with some questions about an installation time and to see if they could match the price. From the beginning the customer service agent was rude, so I asked to speak to a manager. I spoke to the manager, Mary, and informed her of the situation and said at this point if AT&T would match the price or better I would continue on with the installation, if not I was going to cancel and stick with my current provider. She told me she would need to get back with me, when she called me back she told me AT&T would provide service for $93.00/mo for the next year. I agreed and the technician Brian McGehee came out for the installation. During the install Brian caused several hundred dollars of damage to my house. He was sloppy, unprofessional and seemed like he did not have a clue on what he was doing. When he could not figure out how to put the back up battery in our attached garage he wanted to put the box up on the wall in our living room. I refused of course and told him to stop if he couldn’t figure it out. In addition, he damaged newly painted siding and new trim on our house without evidence of changing any of the exisiting wires. Holes were drilled in the middle of siding and wires places everywhere without care. Furthermore, the holes were never caulked, which resulted in water getting behind our siding and swelling after several rainfalls shortly after the install. He even unneccessarily pulled neat and organzied attached wires that were already there away from the house and then left them dangling. Finally, he incorrectly set-up the phone service which resulted in constant static on the phone, another technician needed to come out to fix it and the root cause of the problem was the Time Warner phone jack was still plugged into the phone. Last but not least, he also disconnected our surround sound and had know idea how to put it back together. To this day, I no longer have my system set up. I will have to pay now to get a service like the Geek Squad to come out and put it back together for us. It was an utter disaster. When we got the first bill it was $313.59. I was not being charged the $93 as promised, I was not being charged even the original deal of $133 which I have in writing. I was being charged a random $173.82 + 60.67 for internet and $71.70 for phone. In addition to these charges I was charged for installation, activiation and all the equipment that the contract states were free. As you can imagine, I called to find out what the problem was with the bill. At this time, I spoke to several different people, which I do have their names and dates of conversations, but who were not able to help. Finally, on Aug 4 after being transfered around from agent to agent, I spoke to a Manager Ms. Ellen Squire. She spoke with me several times and promised to get my account back on track and to the rate of $93. Then, I got another bill and nothing had been changed or fixed. I tried calling Ms. Squire again, and she would not answer my calls. So, after 3 months of countless phone calls, getting no where and even being told that they see the notes about the $93.00/mo, but you can’t expect us to honor what we said. I had no where else to go but to cancel my service. At that time I figured the nightmare would be over. NOPE. Time Warner comes back to do the hook up and my existing telephone number is gone and At & T will not release my phone number back to Time Warner. This has been my number for the last 7 years well before I switched to At & T. Time Warner, AT & T and I have a 3-way conference call to sort out the problem. We were told I will have to re-activate my phone temporaily with At&t and then, they will port my number. At&t told me there will not be any charges for this inconvenience and it will be taken care of. I get another call the next day telling me a technician will have to come out and re-connect manually. In addition, the caller told me, I will be charged for at least 30 days of service, activation charges and charges for the tech to come out. This was not what I was told just 24 hours prior. The tech came out Nov 8, (another nightmare the tech also rips out all the wires for my security system from ADT). I was told Time Warner could come back 2 days after installation to finalize porting my number. On Nov 11, Time Warner came out and found out that my number still has not been ported. Had to undo everything and now I am waiting and wasting yet another day to try and complete my service. If you care about your customers, I would hope that you will do something to make sure that this kind of abuse stops. I know that this kind of thing is happening with a lot of other people too and it is really unfortunate because you have a good product. The problem is the inexcusable customer service and a really shady business practices that the customers have to endure. Please don’t allow your company to make deals with people and then not honor them. When there are problems that come up have a plan for fixing them. All that is happening now is your customers are feeling alienated and soon you won’t have any left. Just yesturday people were calling into Clark Howard talking about how aweful your company is and I have even seen endless facebook conversations and other websites dedicated to people discussing their horror stories from your company. These warnings are trying to protect others from suffering the same fate. Is that the legecy you want to leave behind.? I hope not. I shouldn’t have to be paying for these existing problems with my number not being ported or getting my security fixed and my surround sound re hooked up. I shouldn’t have to spend endless hours trying to talk to all of your customer service agents and have them be clueless and then start the process over again with the next one, who is equally clueless and has a completely different answer. I am really tired of fighting for my rights with this company and not getting anywhere. I have contacted the better business bureau and the Attorney Generals office in NC, maybe if enough people do that someone with enough power will force them to change. DILLG79 12/6/11 AT&T IS A JOKE IN ANY STATE , SCAMMED ME OUT OF $250 ONE MONTH & $500 THE VERY NEXT MONTH. NO REAL REASON. LINEN YOUR POCKETS WITH COMPLETELY UNEARN & UNDESERVED MONEY. I FOR ONE AM GOING TO SUE AT&T FOR AS MUCH AS THE LAW ALLOWS. WHO'S WITH ME? OH YEA, EVERYONE. Kevin R. 12/5/11 I have had U-Verse installed because of Charter Communications service and poor quality HDTV. Charter's internet was stellar and rarely failed. Si I got the matching 18 meg internet service and all was good for a few days (it seemed at the time) until the internet would fail. At that point, I would call AT&T with my request to "reset" the modem. Most of these calls (about 4-6 times), I would wait on hold for about 20-40 mins. In order to get this reset, I would have to repeat my problem several times. Often changing customer service reps. It wasn't until my 4th or 5th technician (if you call then technicians) that one of them told me that I could manually reset it at the battery backup. Fast forward about 2 months and many dozen resets later, the TV began pix-elating. By this time, I have logged a total of 25 hours on the phones with customer service. Each time I call, they read the script of "there could be a $55 charge due for service). Yeah,right...anyway...the last technician that came out, (lost count by now) found a staple that penetrated the ethernet line to the gateway modem. He didn't replace the line and certainly didn't go any further inspecting this potential repeat condition in other areas (I actually found some more)So after 2 hours of replacing parts and oh by the way, they replaced the underground line and ran a above ground line between the outside pedestal and the outside main link box. He was happy, everything seemed to work and off he went. Not two hours later, here is a sample timeline just today as of this posting. 1:15pm - Service Out - Reset Normal and worked 1:17pm - Service Out - Master Reset and worked 1:29pm - Service Out - Reset Normal and didn't work after 1:40pm - Service Out - Reset Normal and didn't work after 2:50pm - Service Out - Reset Normal and didn't work after 3:05pm - Service Out - Reset Normal and didn't work after 3:15pm - Service Out - Reset Normal and didn't work after 3:25pm - Service Out - Reset Normal and didn't work after 3:33pm - Service Out - Reset Normal and didn't work after 1:40pm - Service Out - Reset Normal and didn't work after 4:14pm - Began working on it's own 4:17pm - Service Out 4:20pm - Began working on it's own 5:07pm - Service Out 5:10pm - Began Working on it's on 9:10pm - Service Out - Reset Normal and worked 9:13pm - Service Out - Reset Normal and worked This is my service...Is this normal? I failed to mention that I have done all the following while the technician witnessed. * - att.com/speedtest got 00.29meg download and I pay for 18.00meg The entire time since day 1 of install, I NEVER got half of the 18 meg I paid for. I would be thrilled to get 9 consistently. So much more to say....so stressed to type more.....No one from AT&T will contact me to make things right. I am simply trapped into a contract now and cannot get out until we are paroled. kevinr125@att.net - May take days to respond as I don't have internet often enough to check is daily. Katherine Smith 12/6/11 I recently FINALLY disconnected my phone of 11 yrs Not because I wanted to but I am sooo tired of dealing with your reps. Last week was the last time. They passed me around to different representatives and a supervisor that I am sure doesn't exist, Shanta Sanders? This was all over trying to make a payment arrangement of $69.00. I have had this number since 2000, and it has never been shut off. They wouldn't let me make an arrangement. So now the service is off. I know for a fact you have lost 26% of your customer base last year. Your employees are rude generally and your company is expensive. There are too many hidden fees. You obviously don't listen to the tapes you make of customers and ATT employees. Your "representatives" are rude. This does not include the cell phone people, who are polite and friendly and willing to work with customers. The last year of service(2011) has been a difficult yr financially for me. I am trying to keep everything going in my home. You apparently don't understand any of this and don't care. However, I am done. I will keep my internet and cell phones not because of any loyalty to ATT . I don't care about you either and will not recommend you to anyone. Anthony Garnett 12/6/11 I used to work for att as a tech service rep i was fired on 12/05/11. The reason I was fired is absolutely ridiculous, I got fired because i supposedly didn't hang up my phone the hook even though I was told by my higher ups that if you don't push down on the receiver it will not disconnect from the phone being logged in. So I got fired for the company having faulty equipment and not being notified about it till it was to late. Att I loved my job and was damn good at keep your cust happy with the service they received if you listen to my recorded calls I put my heart into that and the company treated me like i was expandable like great agents come a dime a dozen. I post this not to bag on att but because I want there corporate to hear and notice what is going in one of there company's and really because I would like my job back this happened at west corporation in Spokane WA 99218 and I will be giving you a call thank you for your time and happy holidays and I wonna thank you for letting me be the best part of att . 12/3/11 I have been on hold for over an hour and a half trying to reset password to yahoo....yesterday tried to pay uverse bill was told I had wrong password today I paid it with same password.. Iam switching can't take it any more AT&T used to be so reliable been with AT&T for many years ......they just don't care about us the consumer many friends and family feel the same I'm getting word out AT&T is a subpar company switch they don't care about us. Mike Withrow 12/2/11 I have been trying to get someone to respond to my issues for over 6 weeks now. For whatever reason, my phone service does not work inside my home. I have called and followed the steps for trouble shooting, resetting my phones, and even waited on the phone while the "help desk" ran a signal test in my area (their test came back STRONG SIGNAL). But in my house, the phones say NO SERVICE. There is no excuse for the lack of service inside my home. I also have a Sprint phone for work, and I had to use that phone to call the help desk for ATT. No joke, I even told the "1 call solution" help desk person I was using the Sprint phone inside my home to call them. After jumping through their hoops, my neighbor brought it to my attention, ATT GAVE him a microcell to solve his problems with the service. If they know there is a problem, why cant they fix it. Back to the microcell, when I brought this up to the help desk person, they told me this promo is over. I wasnt told about a promo for a free microcell. Their response was, ATT randomly sent out coupons for free microcells and that promo is over, sorry. Then they told me I could purchase one for $199. Great value they say... I told them, is $199 for the microcell worth loosing a customer for life? I spend in total monthly on ATT cell, ATTUverse, and ATT home phone $475. Now think about it, $199 one time free (like others in the promo time) or $475 monthly, which one is worth more to ATT. What if there is an emergency in my home and I cant call 911 because of service, what do I do? That is my whole issue. ATT gave away microcells as a "promo" and now they want to charge a long term client $199. I just dont understand. I have voiced my opinion to many persons at ATT and they all say let me get back with you. Here it is over 6 weeks now and still nothing..... Jon M. 12/2/11 I just spoke to Cathy at the Executive Office. "I'm sorry..." could not sound LESS sincere!! If I were to rate her on Hospitality and Willingness to Help Resolve the Issue, I would give her a D- . AT&T really is NOT about service. Such a shame. It will catch up to them! Ms. Frustrated 11/30/11 I am s senior citizen and I have just switched from T-Mobile to AT&T. I am very disappointed to see that the only offer AT&T has for texting is UNLIMITED or PAY-AS-YOU-GO. I think that is quite greedy on AT&T's part. Some of us do minimum to average texting and therefore do not need to pay $20/month for unlimited service. At the same time, having to pay .20cents per text, including incoming texts (solicited and unsolicited) is unfair to senior citizens like me who are on a fixed income. Shame on you AT&T. I regret signing up with you. Glenn 11/30/11 AT&T could not get any worse. In October, my home phone and internet account was combined with someone else's wireless account. When I noticed the other person's name on my bill, I called AT&T's Customer Service department, a term I use loosely. I was told that what there was no other name on my account and that my account was fine. I asked that the account be noted regarding this call in the event something was wrong that did not currently show up. The call was NOT noted. In late October, I went online to review my account only to find that my account was over $1600.00 PAST DUE! However, my paper bill showed no such information. After reviewing my online account information, I found that I could now pull up the other individual's wireless telephone records which included their wireless number, the IMEI number from their Blackberry and the list of telephone calls they made over the last 30 days. I actually have enough information, due to AT&T's error, to clone the other person's phone and not get caught! And, their wireless charges were over $1500.00 and were past due, no doubt due to the fact that AT&T had billed ME for their service. As of today, I have spoken to over 30 people with AT&T, from a department that is laughably called the Customer Care team, to the billing department, to the collections department to the, and you gotta like this term, Office of the President which is actually the office in charge of handling disputes and escalated calls, meaning irate customers with enough tenacity to wade through their system! I've been told that what I describe could not possibly happen. Only to be told by the next agent that they see where it happened. I was even told that I did this, that I HAD to request that the wireless account be combined with my home phone and internet service, that AT&T CAN'T POSSIBLY do this without my express authority. Oddly enough, these same agents cannot provide any record where I authorized this. What a surprise since it is NOT MY WIRELESS TELEPHONE AND I DO NOT KNOW THE OWNER OF THE ACCOUNT!!! All agent assure me that my account will not be harmed, that I will not have restrictions placed on my account and that, this is the icing on the cake, they are diligently working on it. I now have several names that are supposedly managers and several case numbers from those managers, all of which amounts to zero. My bill now shows to be over $3000.00 past due, or over $1500.00 or over $2800.00 past due, or over $1215.00 past due, depending on when or where or from whom I get the information. My internet was shut down due to this, although I was told that could not happen. I had to call and go through several agents and supervisors to get it reinstated. On Thanksgiving Day, I received a recorded message saying my long distance service is restricted due to a past due amount of $1215.00. I was not able to call any of my out-of-state family members during the holidays. After calling AT&T repeatedly to correct this latest debacle, I was told today that my service is not restricted and that, if I REALLY could not make long distance calls, as if I'm lying, repair needed to get involved. But, I would need to call them. That's funny. I called the number left by the automated message saying that my long distance service was restricted and to please call this number. Now the people at the number I was given have no knowledge of what I'm talking about and tell me that I must call someone else??!!! What happened to the days of "I don't know what is going on but, if you will let me, I'll get to the bottom of this for you." Now it's "It's not my problem. Here's a number to someone who may give a ... crap". The biggest problem at AT&T is that no one department knows what any other department is doing, much less how to correct an interdepartmental problem. I was told on numerous occasions that I needed to speak with the wireless department to get my issues resolved. However, the wireless department would not discuss the issues with me because the wireless telephone in question ISN'T MINE! Therefore, since I did not have wireless service with AT&T, the wireless department could not help me. To say that I ABSOLUTELY HATE AT&T would be an understatement. Why am I still with them? Because every time I have to spend another hour on the phone with some poor ineffective representative, I demand and receive a credit on my account as compensation for my time and frustration in having to work for them to fix their errors. I now have about $400.00 in credit with them, possibly more. Since my monthly bill is, or should be, less than $70 per month, I have almost 5 months of free service coming. AT&T refuses to pay the amount in a refund check so I'm stuck with them if I want to receive the credit that I've worked so hard for. Changing service providers at this time would cost me hard dollars. To say AT&T sucks is, in my opinion, an understatement. And the agents on the phone have clearly been put there as punching bags for the consumer's frustration. They are not given the authority or the tools to actually fix anything. They are nothing more than consumer cannon fodder. Although I've been disconnected countless times, been treated rudely, been interrupted when I tried to talk and, generally, treated as if I do not matter, I actually feel for these worker ants. I would hate a job which requires me to perform certain tasks, but does not give me the authority, permission or tools with which to accomplish those required tasks. AT&T is also the ONLY company in my area that can provide an analog land line. Being in Houston, I am subject to losing power from storms or hurricanes for a good part of the year. The analog land line is the only telephone line that still works when the power goes out. That can be critical when a hurricane hits and you lose power for two weeks! Cell phones die, towers get destroyed, recharging batteries is not possible and digital home phones, such as those provided by AT&T U-Verse or Comcast just to name a few, are useless when the power goes out. AT&T has us by the... well, you get the picture. And, they know it. They don't care because they don't have to. So much for the effectiveness of deregulation. Good luck to all of the front line employees and supervisors at AT&T, and God help their customers. I just wish there was a way to actually speak to someone with the authority to take action. Talking to AT&T is like watching a snake trying to swallow its own tail. Where do you begin your attack? Anyone wishing to call AT&T's "Office of the President" can call 888-958-3030. You will have to leave a voice mail. No live body will answer the call. The supervisor for the escalation team is Diana Roy. Maybe she will call you back. She certainly will not return my calls. 11/30/11 To anyone reading FROGGIE's post. The number posted to the Office of the President is but one of dozens of similar numbers. AT&T has offices like this set up for different states and different departments, such as wireless phone service or home phone and internet, just to name a few. If you get satisfaction from one of these numbers, congratulations. For the most part, they are just another smoke screen set up by AT&T between the consumer and the people with real power in the company. I've dealt with them and continue to deal with them. For the last 60 days they have been unable to fix the errors on my account which are in excess of $3000.00, even though they fully admit all of the errors were caused by AT&T. Sharon Estell Miller 11/30/11 I have been an ATT customer for several years. I decided to cancel my Directv service to opt for cable that didn't cost so much. I was excited about the prospect of having Uverse. It was okay until I started recording my favorite shows. The dvr would only record a 1hr show for 40 minutes. I called the Customer service line and they recommended that I reboot my box. It kept happening so after calling 3 times I demanded a new box. The service person that came out to install the new box was supposed to be my house between the hours of 8am to 12 noon. He arrived at 11:50am. I had to be at an appointment at 1pm so we waited and he called saying he was on the way and I asked him wasn't you supposed to be here before 12? He said I will be. Well when he got here I was unable to understand anything he said. He had a very strong accent (maybe Russian) and I tried to ask him question since I was unable to understand him I felt put off. This was supposed to be a new box. Well now my TV shuts off and I have to reset my "new" box at least 4-5 times a day. I called when this started happening and I talked to a lady by the name of Adrian (sp). I let her know what was going on. She assured me that she would take care of the problem. She told me I will send you a new box. So I gave her the address of my job to have the new box delivered to me. It was supposed to arrive before close of business on 11/30/11. I waited and waited and no box showed up. I call the automated line and was finally able to get thru to a real person named Chris. He told me that box was delivered and it was signed for by someone. He could not tell me who that was. He also said it was delivered to a place in Obetz Ohio. I was quite upset. I don't work in Obtez. I had Chris stay on the phone with me until I got home and found the darn box at my front door.Adrian lied to me. She flat out lied to me. I have had nothing but bad customer service since I had this Uverse hooked up. I will be contacting Ohio Attorney General to let him know how you are treating your customers. UNSATISFIED CUSTOMER 11/30/11 Let me start off by saying if my problem doesnt get cleared up, im taking them to court. We ordered U-verse in September for a whole month they kept screwing our order and connecting our internet into someone elses so we had to return our modem twice, until we gave up and told them to forget it. In october i received a bill for two hundred something called them and like always kept transferring and transferring just going in circles when at the end i was told in a couple billing cycles my balance was going to be $0 because of the process it has to go through. Two weeks ago i received another bill but this time i called to tell them i wanted to make sure it wasnt goin to be sent to collections and the lady told me i didn't have nothing to worry about. And now im starting to get calls from collection agency saying i have to pay they told me to call at&t and work it out with them. So i called them another run around. and they said it shows you have a claim you just have to wait for it to go through maybe another billing cycle. so i said meanwhile it gets put on my credit report? and she said well theres nothing we could do about that!!!!! LIKE REALLY!! Jacqueline Smid 11/30/11 AT&T is the worst. I had a question on my home phone bill (for $2) and was hung up on once and the transferred 3 times and on hold for 45 minutes. And this was the best customer service I have received from them. Last week I called 3 times and was on the phone for over 2 hours each time with no results. I thought ATT was bringing all of their customer service back to the States. Not true anymore. They are always polite (and they all same the same thing as they are looking at a script). but never helpful. They can not even transfer a call without disconnecting you. That happened to me 3 times in a row. When they do finally transfer the call correctly you are on hold for another 15 minutes and then they have sent you to the wrong department and it starts all over again. I feel so frustrated and helpless whenever I have to even think I need to deal with AT&T. Corporate, wake up and make some changes. Jeff 11/28/11 I switched to Att Uverse TV and Internet from comcast. Installation took about 4.5 hours. The Tech explained to me before hand that it was going to be a custom install. The Tech was some what professional and didn't waist time, worked all through out the install. Understanding how networks are configured and installed I felt the tech did a fair to good job. How ever I upgraded to a 12mb internet connection, and had to make changes to my OS networking configuration with my dlink router to get full Broadband Speed. Not a novice task by any means. PROS: Uverse internet was great upload speed was 2x faster then any ISP here. CONS: uverse TV was a little slow to changed from channel to channel and the DVR takes a while to warm up before the remote control changed the channel any further then 2 feet from the DVR. Only has 4 HD pipes where if you are recording 2 HD channels watching 2 HD channels and turn on a another set to watch HD channel You Can't It tells you to many HD channels being used. option to interrupt another TV or watch Standard Def.A Good Info Site For Broadband Internet Connections http://www.speedguide.net TIM OCHOA 11/25/11 REGARDLESS . WHAT EVERBODY THINKS OF YOUR .SERVICE. I THINK YOU GUYS ARE NUMBER IN MY BOOK. WHY I KNOW THIS.ITS BECAUSE I USED TO WORK WITH AT@t TELEPHONE BACK IN 99 -2007. I DELT WITH ALOT OF CUSTMERS IN THE CONSTRUCTION IN THE LINE OF MY WORK. SAD TO SAY BUT THESE PEOPLE DONT KNOW HOW HARD ARE JOB IS WHAT TAKES TO GET THEM IN SERVICE.PS MY NUMBER IS 832 703-7240. I WAS A CABLE SPLICER AND I AM TRYING TO GET BACK WITH AT@t.I CANT GET ACCESS THROUGH THE COMPUTER TO APPLY FOR THE OPENING POSITION.PREMISE TECH IN HOUSTON SURROUNDING AREAS .REQUISTION NUMBER 1132206.HOUSTOM TEXAS 77022.HOME 713-692-6513 JUSTICE 11/26/11 Isn't it funny how everyone is saying that AT&T sucks? And yet... they continue to suck? What exactly is this? A place to vent? I got a crazy idea you corporate assholes- instead of continuing to suck at every single aspect of customer service imaginable, how about you actually attempt to change? How about you actually spend your billions of dollars and put it towards something like a decent way to solve customer issues? how about you make the company about the customer? AT&T, your company, and everything you stand for is a disease. You all are a corporate LEECH, and you rape people of their money, and you thrive. You are a parasite. It's time someone screwed you like you screw the good people of this country. I hope that one day very soon, your entire operation is destroyed. K. Miller 11/23/11 Lost phone service sometime on Nov 22. Reported the outage which includes my home phone and internet service. After trying to speak to a human being after an hour I gave up. All the computer would tell me is my service would be restored by the end of business day Thursday, Thanksgiving can you believe it. I was finally able to speak to a human this morning and they could not provide any additional assistance or expedite even through I explained I have a family medical emergency I am dealing with. When I complained to the customer service rep this morning about not being able to speak to human on Nov 22 I was advised they are there 24/7 - well I have attempted 5 times this evening to get an update and have been put on hold each time for no less than 10 mins a time and no one every picked up the home. Also if they need to get into my home since I will not be available on Thursday I will have to reschedule the repair. As soon as I am fully operational again will be looking into switching to another phone and internet provider. Crystal Dejarnette 11/25/11 I am very ashamed to say that I have AT&T service. I recently added the U verse and internet package to my home. That truly was a huge mistake, I called customer service tech support after two days of service cause I had no service starting at 4pm the day before Thsnksgiving, I was told someone would be there to fix it by 9pm. Needless to say nobody showed up, except guest for the holiday. I called them ay 9:10pm and was talking to tech support and had a call from them coming thru in call waiting,to tell me nobody was gonna make it to me, at this time its 20 minutes after 9. That is the worst customer service EVER,then to here the tech support supervisor say to me that she was calling the field supervisor and the tech guy. I was told neither one were answering their phones...Really... I am gonna call corp.office after this post. My TV wasnt fixed till the next day on THANSGIVING, at 11ish in the morning, all though I was promised first thing in the morning.Just saying, I used to work in an inbound call center for sprint/nextel. I will say we gave an amazing customer service compaired to these folks.. I wish I could have a supercisors job, I know I could make a difference!!!!!!!!!! LizC 11/22/11 My rating of poor goes to AT & T for their very poor, uncaring, umprofessional customer service. At&t should be outraged! While on hold, I happen to read ALL the the reviews posted about At&t. The NEW At&t is a horrible! I have a BB Bold 9700 and encountered a problem with the return key. When I went into my local At&t store, I was told that so long as it worked.... and also I could try to go to the repair center and see what they could do, as I could possibly get a replacement, refurbished phone for $? That was not an option for me, as my phone is in mint condition with the exception of the malfunctioning button. Needless to say, the button gave in after repeatidly pressing. I called 611 from my cell and tried to get assistance. After an extensive conversation and hold period, I was told from the ATT representative that she would authorize an override upgrade for me. I could go into the store and all the information would be in the noted in the system. Well, I am sure everyone knows from this point how the story widns up. There were no notations on the system as to any authorized orverride upgrade. There were no options available or given. The MANAGER of the store, was of no assistance whatsoever. He tried to humilate me and make me look like I was not able to comphrend what was his explanation for ATT's rudeness, and contrary information from representative to representative and from store/center to store/center. I have been a "PREEFERRED CUSTOMER" as they say, for many years, and If ATT would like to continue to have my business or everyone elses for that matter, they should try to make MAJOR IMPROVEMENTS in their customer service. I called this morning and was connected to a rep who obviously was NOT a morning person, and right now I am on hold for dear life. It is unacceptable and again ATT should be ashamed of themselves. WHen you look at the FInancial reports on line, (Public record) you see who makes them who they are and we are treated like, well you know what. AT & T, you should be ashamed! You call yourself a company with excellent customer service, all that hogwash in your commercials, recordings, media, etc., is a crock. When my contract expires I WILL DEFINITELY be going elsewhere! Andrew J Krotje 11/23/11 I am a shareholder and I am as mad as H _ _ _ ! We had an outage here in Hernando County Florida and it took 30 hours to get it fixed. Called the REPAIR line and was told on Saturday the 19th Don't worry we will get to you before the evening of Wendesday the 23 rd. When a problem arises with Verizon they are there at least by the next day, We don't have Verizon in this county. Very poor service and God forbid you don't pay on time OH! Brother you will get a responce then for sure. Dennis H Lentin, PhD 11/23/11 To Whom it may concern; I would not give ATT one star, but the web site does not allow for no stars. Now they have fixed the star rating. I have read the comments left by people before me, I wish I had looked before changing from hard wire to VOIP. If ATT did not have some sort of monopoly, they would be out of business in thirty days. This is the most incompetent company I have ever done business with. It took 14 techs to solve the problems with the installation of U-Verse in my home. I spent a total of 60hours with the techs and on the telephone. I indicated that after the Holidays I would start looking for another service and was connected to the retention center, where I was offered a bribe to stay with U-Verse. I indicated that I wanted the offer in writing. I was told they can't do that. I have been taught that if it is not in writing, it does not exist. I want some sort of compensation for what I went through, but no one will call me back, even though they said they would. I doubt that anyone from ATT reads this, as I have concluded they just do not care. My New Years resolution is to find a replacement for ATT. I do have to say that the U-Verse internet is much better than DSL. Now all we have to do is get off Yahoo servers, where they have to many users for the server capacity. robert agress 11/21/11 PLEASE READ THIS ALL THE WAY THROUGH! DOING BUSINESS WITH AT&T IS HORRIBLE: i gave 2-stars because internet usually works, but when it doesn't, MINUS 5 STARS! last weekend, i had outage problems and was TWICE told that the outage was corrected and i was asked to troubleshoot each time. each time, the internet customer service person who assisted me was given incorrect information pertaining to the outage being corrected. i had wasted more than 2 hours on the phone (including a few "disconnections") with at&t that saturday and sunday. when my internet service was restored monday, i called at&t internet services to get credit for the outage and the frustration, inconvenience, and poor performance by the at&t internet team. i was transferred around 5 times until i finally had to drop the project because i had somewhere to go. WHAT A SURPRISE I HAD IN MY MAILBOX THIS PAST SATURDAY: a "welcome letter" for an upgrade in high-speed internet plan ... i was SLAMMED, and i think that it was the fast-talking at&t representative from india who kept on trying to put me in a new plan intimating that my present plan may be responsible for the outage! IT TOOK ME MORE THAN AN HOUR TO GET THE WHEELS IN MOTION TO GET MY PREVIOUS PLAN RESTORED, AND THE CUSTOMER SERVICE REPRESENTATIVE COULD NOT/WOULD NOT HAVE A CALL MADE TO ME INFORMING ME THAT THE SITUATION WAS CORRECTED! i found this website and am going to write to the CEO. AT&T, through their employees' negligence and fraud, detracted from the quality of my weekend for the past two weekends, and i am going to sue AT&T in small claims court in Fulton County, GA if i am not compensated for my inconvenience and frustration. 11/21/11 I wish I could rate this service negative 50 stars. I am just joining a flood of people who complain. There is no service at all. A switch from regular service to u-verse is going on for two months now and I am being billed for both lines. It is never ending story with no positive outcome. Mrs. K 11/21/11 AT&T MUST GO UNDER! For everyone that dislikes AT&T, we must start a movement. Post youtube videos, send text messages, send emails and tell everybody you know how horrible they are. Advise anybody and everybody never to do business with them!! When a company is at dirty as AT&T, they need to be shown who is boss...the customers. Now take your power and your voice and cripple them! You don't have to be powerless anymore. Show them that your voice can make a difference. AT&T MUST GO UNDER!!!! Jackie S 11/20/11 I had at&t worldnet dial up service for about three years. I never had a problem until I canceled my service right before AT&T took over worldnet. I cancelled online but couldn't cancel the Automatic withdrawal from my bank. I thought that when I cancelled the service it would stop coming out. So after spending an hour and a half on the phone getting transferred from one department to another they finally cancelled my auto pay that was in Sept 2010 and I have a confirmation #. just yesterday I saw that they took money out of my account. Over a year later. This is a nightmare! They are on the East coast and I live in Alaska so I will have to do it at work again. delray beach 11/17/11 at&t is the worst company, the sale associates don't know what they are doing. my internet service has changed every month from $14.99, 19.95, 24.95 and now $42.00 I am going to disconnect my service before the next month cycle. Froggie 11/17/11 800-422-0499. 800-422-0499. 800-422-0499. A few days after filing an online complaint with the Texas Public Utilities Commission,I called the PUC at 512-936-7000 to request a number at AT&T to talk with a person with actual authority to deal with my concern (as opposed to the customer service drones, who are useless). The PUC operator confirmed my identity and that I had a complaint against AT&T on file, and only then gave me the number of AT&T's "executive office," 800-422-0499. She also mentioned that she was logging an entry in the PUC database recording that she had given me that number. Obviously the political influence of the utility companies in Texas is such that the PUC is very restrictive about releasing that telephone number, but at least there is a way to get it. I called the number and a person answered that line "AT&T, Office of the President." It is not really the office of the AT&T CEO, but is a department of actual troubleshooters to deal with customers who have taken their issues to the PUC. The person who took my call to that number was intelligent, motivated and apparently empowered to actually deal with my multifaceted issue. He made various calls to different AT&T departments, putting me on hold, though, so I could not hear what was actually said. In any event, he got results. I expect that AT&T changes that number periodically as it gets out to the public, such as through postings like this, but hopefully it will be good for a while. Thomas Berry 11/17/11 I wouldn't even give this company a star. They deserve a flaming bag of poo. They have done nothing but treat me like crap without resolving any issues. They can't even set up basic Internet service right the first time. Their billing department can't do anything right and anyone that ships their equipment back to them they will lose it and then steal your money. They have no concept of customer service and only succeed in giving you the run around and then telling you that it's your problem to fix John 11/18/11 Have a complaint like I do, send it in, go cretified mail with a return receipt to the CEO: AT&T Corporate office: 208 South Akard St, Dallas TX, 75202 Phone: 210-821-4105 Email: info@att.com CEO: Randall L Stephenson Jessica 11/18/11 At&t it one of the worst company ever. The customer service sucks... I been having problems with my phone I called and the supervisor tells me I'm stupid and had the nerve to hang up on me with out resolving the issues. When I asked for corporate number he kept telling me he does it have it.. I hate this phone company... Leaf River 11/18/11 I live in downtown Oakland and cant get any 3g or even a bar of service on my block. I called Moses at AT&T to describe my delima. He didn't seem to care what so ever, and I asked to speak to a supervisor. "You are" was his response. I asked him if the 130$ early termination fee I wanted waved was worth the fact that I am going to get as many people I know to switch to Verizon as possible, and his response was once again of someone who could care less about customer service. Andrea Mandel 11/15/11 AT&T is the worst company to ever deal with,I have had problems with this company on the very day that i had service. My entire house was re wired my service is always intermittant,and sometimes all day we are without service. My bills are always paid they will disconnect you and then re connect saying its a mistake then bill with a $ 30,00 charge on three equipment. These tech do not know what they are doing,and the advisors are very rude,and shows no respect to the customers, I remember the days when the customer is always right but Corporate greed took over and the managers and president make's all the money.Not thinking about the customer welbeing. WHAT A SHAME I WILL BE MOVING TO ANOTHER COMPANY I STRONGLY RECOMMEND THAT PEOPLE SHOULD NOT USE AT&T SERVICE EVER THIS COMPANY IS ALL ABOUT THE MONEY PLEASE DO NOT PARTICIPATE IN ANY PROMOTIONAL LIES THEY ARE TO EXPENSIVE AND THE SERVICE SUCK BIG TIME. I WILL BE PASSING THIS NOTE TO EVERYONE , I SEE OR KNOW. Kris 11/15/11 I've faced the run-around for 4 months. Started when I signed up for All Distance (long distance plan for $52/mo). Since then they have charged me 33Cents/min for long distance AND the $52 a month. In trying to straighten this out,I am on phone for two hours every month talking to Filipinos who barely speak English. I will end my service as soon as I can w/o dinging my credit rating. Cindy 11/16/11 Scheduled service in late May to begin June 10. When we got one poor excuse after another for no service or equiptment, we cancelled the order June 24. were given a comfirmation #. The next day 2 sets of equiptment showed up. returned it & again got comfirmation. Every other month since we receive a bill for the cost of the equiptment that WAS NOT RETURNED as well as charges for the use of the equiptment UNTIL IT WAS RETURNED> You are on hold forever, everyone says they will be glad to help but nothing is done. Finally got connected to a manager which disconnected me & gave no call back. When I called again I was told they have no ability to connect me to management & refuse to give corp. numbers. I think we should all contact the Better Bus. bureau. One more bill & we will see an attorney & file harrassment. T. 11/16/11 Please stop the constant calls when your late for a few days on your bill. When I get paid you will get paid. You always get paid but the constant automated message about your bill is late is really annoying. I realize that I am a few days late. Its not helpful, wanted, needed or anything else. It is definitively not a courtesy. If they don't stop I will take my service elsewhere in less than 3 months. That is the wonderful prison sentence I got for signing up. Two years of hell. Barbara Braxton 11/14/11 The worse customer service and company ever. I returned my equipment on 09/12/11 after getting the run around from them and was even given the wrong number to give to ups. They received the equipment back on 09/14/11 and then 6 weeks later 10/28/11 I receive a call from a collection agency stating that I owe them $660.00. I told them that I sent their equipment back and the collection agency said that this did not say what it was for and that I to pay them the $660.00. I called AT&T and they said that the equipment wasn't received until 10/26/11 and that it was over the 120 days return date. I told them that I have the proof that it was turned in 6 weeks prior to them putting me in collections and they said it didn't matter that there would be no adjustments. I told them that this was a scam and that they told me on 09/12/11 that if the equipment was returned then it would be removed as outstanding. Once I sent in in they still continued to argue that it can not be removed and that they want their money and it will remain in collections until it is paid. I am lost for what I can do. This company is totally corrupt and they have no regards for their customers or what is right or wrong. This is why you can not get past the customer service workers. No corporate numbers or fax numbers to speak with anyone that can truly help you. I totally regret having service with them and advise anyone thinking about changing to them (ATT) DON'T DO IT!!!!!! ellen 11/12/11 at&t is the worse company i have ever ever dealt with i cancelled service in sept and they are still billing me they are still stealing money out my account and they refuse to return any of my phone calls you ask for the corp number they give you the run around. at&t sucks..... El Pasoan Irritated 11/12/11 AT&T employs individuals that will sign you up for UVERSE and then steal your identity. I contacted their fraud department and an individual there could not even tell me what AT&T does to protect their customers. DO NOT do business with AT&T. Stuart J. Prettel 11/9/11 ATT is a nightmare. Promised $14.95 for internet service back in July, no other service need, just internet. Now saying it's $24.95 because I didn't get the phone service. Even the ATT STORE AGREES WITH ME!!!!!!!!!!! ATT even fights with the store employee. My $100 rebate has never been sent and now they have no record of it. Does anyone know of a number for CEO Randall Stephenson - ATT won't give out any numbers to their corporate office. DO NOT SIGN WITH ATT!!!!!! Chris 11/9/11 November 2010 I signed a service agreement for U-verse and 4 phone lines. A year later I still don't have my U-verse or any internet for that matter. I have been charged for internet the whole time and when I didn't pay the fraudulent charges my service was cut off. I cannot get anyone with AT&T to even respond. This includes Eric Watts in the "Office of the President" down to Leisha Bradley who was the initial sales rep. When dealing with customer service the person you talk to will never be able to help you, it is always another department's issue. STAY AWAY FROM AT&T. Irate lady 11/9/11 Horrible horrible company. Phones do not work and it is a nighmare to try and get them to replace them and in the end you have to use an upgrade to replace a phone that doesn't work. I hate AT&T more than I have ever hated any other company. Will try to escalate complaint to corporate but I can only imagine what luck I will have. michele 11/9/11 AT&t is the shittiest company ever...after being tricked into uverse.. thet dropped my landline(POTS)...we have a ringmaster that after a month and a half it still does not work. you call repairs to follow up and they say nithings wrong so we closed the repair. I said it is not repaired I want a supervisor they refuse. They say they will open another ticket. Oh I did get 1 suoervisor the last time she promised to follow all the way to the end and gave me a bogus email and refused to give me her id #. Her name is THERESA TREMBALL out of the St Louis KY. She deserved to be FIRED for the LIES as well as everyone else in ST Louis!!! DO NOT GET UVERSE OR USE AT&T unless you enjoy anger, migraines, and high blood pressure! Karen 11/4/11 ATT REALLY WHAT KINDA SERVICE ARE THEY GIVING NOTHING AT ALL BUT HIGH BLOOD PREASURE AND DOCTOR BILLS. THEY JUST WANT TO TAKE YOUR MONEY AND NOT RESOLVE ANYTHING THEY SET UP APPOIONTMENTS AND RESCHEDULE IT AGAIN ON THERE OWN. HOW MUCH WORK IS A PERSON SUPPOSE TO MISS JUST TO GET SERVICE MISSING MONEY DUE TO THERE NEGLEGANCE. I ADVISE NO ONE TO GET ATT John 11/4/11 I've been with AT&T for 4.5 years, full U-vers service, never had any real problems with AT&T until now, they were billing me $285.00 per month for phone, internet and cable, had another company contact me and offer the same plan for 12 months for $107.00, went with them. You can sign up with AT&T very easy but you cant cancel that easy, called AT&T twice to tell them to stop my services, they stated they could not until an order went through due to my phone number being ported. No problem keep the phone running until the order goes through just cancel my cable and my internet then once the phone is ported cancel that too. Their answer,cant do that, are you kidding me, I cant cancel service for cable or internet because of the phone line. The phone will take 1 to 2 weeks to get ported so now I have to pay AT&T for providing nothing and my new provider as well. cant get any help from their high quality customer service people, cant find a way to contact their corporate office, get hung up on the phone, no one there seems to care at all. I bet when I get a class action lawsuit filed due to them doing this to me and everyone else that has gone through it I might be able to get something done. VERY FRUSTRATED!!!!!!!!! Theophilus Moore,lakebrownhorse@yahoo.com , 504 699-8288 11/4/11 CEO Of AT&T, Our Organization Voices of Experience, Inc. is a community organization that caters to our community needs, at the present we are working with our kids after school to guide them away from this violence that's trying to hold our city hostage,with that saidth we are in need of a computer-lab in order to further our kids education, also get teens,, adults,, and senior citizens involved with learning how to use the computer basics. I spoke with the Director of Goodwill Industries with partnering to help us with LearnerWeb a program that teaches the basic of using computer. She advise me that their funding was low, so I would appreciate if your corporation donate your use computers that can be wipe clean of any confidential information and we can start to builld a computer lab in our community where it is so desperate needed as a tool, so we could help change the mind-set of some of these young folk in doing the right thing. Can you please contact me at 504 699 8288 or email- thee5moe@gmail.com and Voices of Experience, Inc. 3207 Erato St. New Orleans, Louisiana 70125. Thanks for all cooperation and any consideration will be greatly appreciaqted. Sara 11/8/11 I had at&t about 6 months ago and because of a problem with the way the account had ben built, my husband and I couldn't recieve calls. We were told it was the phones over and over, so we kept getting new ones. finnaly on day 33 of out contract we were told it was an unfixable problem with the way the account was built and we would have to pay $700 to cancel one account and start over from the ground, so we anceled our services. Fast forward to two weeks ago. trying to see the best of the situation, we decided to go back to at&t. BIG MISTAKE. Now, 11 days into the contract, our phones really ARE malfunctioning, and they refuse to switch them out because apparently we were unaware that a person my husband worked with at a previous job who was friends with the manager of our store that we were boasting about taking back good phones over and over when in fact we were told it was phone problems, not account problems until day 33. THAT obviously was a lie. They are accusing us of fraud and on day 11 even rufuse to let us cancel our contract! I'm so upset,we were not informed that we "commited fraud" when we bought the phones and our contract states we have a 30 day cancellation right. end of story!! Renata 11/8/11 I started the service with your company since 2005, and she claims that I agreed to be charged one month in advance. I am very disappointed with your company, customer service, and the overall experience I had with whom I contacted on the phone. I have been happy in Virginia before I moved to Chicago, but not the case anymore, I have had bad reception, dropped calls, many voicemails I can't hear, nor pick up any incoming calls. This is a very very very poor service, and it did not help at all when I tried many times contacting customer service who were very horrible in explaining my concerns, rude, and do not have a clue on what's going on. I am very disappointed and upset that I had to work with such company,and sadly I had to waste another 15 minutes of my time to write this letter, and hopefully SOMEONE in your company will actually do something about this. Many people have voiced their concerns but what have your company done to solve these on going issues with connections, and bad service? Nothing I suppose. Otherwise I won't be writing this letter Thank you for all the my lost minutes. Congrats AT&T!! You have lost another customer! Pissed Customer 11/8/11 I am very upset and not happy right now with the service and the staff, not a pleasant people to work with, My last ever time trying to work with them, they are really not a good company esp in the midwest, they have no signals out here. DO NOT SIGN ANY CONTRACT WITH THEM AT ALLLLLLLLL. Renata 11/8/11 I started the service with your company since 2005, and she claims that I agreed to be charged one month in advance. I am very disppointed with your company, customer service, and the overall experience I had with whom I contacted on the phone. I have been happy in Virginia before I moved to Chicago, but not the case anymore, I have had bad reception, dropped calls, many voicemails I can't hear, nor pick up any incoming calls. This is a very very very poor service, and it did not help at all when I tried many times contacting customer service who were very horrible in explaining my concerns, rude, and do not have a clue on what's going on. I am very disappointed and upset that I had to work with such company,and sadly I had to waste another 15 minutes of my time to write this letter, and hopefully SOMEONE in your company will actually do something about this. Many people have voiced their concerns but what have your company done to solve these on going issues with connections, and bad service? Nothing I suppose. Otherwise I won't be writing this letter Thank you for all the my lost minutes. Congrats AT&T!! You have lost another customer! Cindy 11/2/11 I too have been screwed by this company. I ordered a direct tv bundle on 10/10/11, was told by 10/14/11 I would have my phone and Internet. On 10/13/11 my satellite was placed with no problems and my new Internet moden was left for me to install. Well here it is 11/2/11 and after dozens of calls to all of the above including the Appeals and Escalaton Dept. I'm still without. Unfortunately I didn't do my research, had I come across this sooner I would have gone back to my expensive Comcast. I take care of my 84 yr. old mother and it in our best interest to have a LAN line. Comcast cable was always going out. Is there any reputable communication companies left in this country! joseph girardin 11/2/11 I have been with AT&T for 25 years. for the past 4 month AT&T has been taking out money from account and "the syatem "stating that it's not true,even when i faxed in my bank statement and had several managers confirmed aswell. one manager "said they would "turn your service back on per "Robert wright.I will not stop until they meet my demand. Heinz Ohmen 11/2/11 We are in Florida. I'm trying to reinstate since 3 weeks my International Phone Service with AT7T and nothing works out even I have received three confirmations by e-mail the service would have been reinstalled. This company is simply to big and monopolized to be interested in a single customer. They should be splitt up again as they have been 25 years ago. They did not learn so they should suffer form their arrogance and ignorance. David 11/2/11 I have been with AT&T for 3 years now. I started out with DSL and Phone. Since most of my phone calls was through my cell phone I decide to drop the phone when my contract expired and just have DSL. Well I have a job where I work from home I make good money and its a study paycheck. Well I received a letter in the mail last week telling me that my DSL would be switching to U-Verse and that i needed to call within the next 45 to insure a smooth transition. So I called them up and the basically told me that I had to sign a new contract. I asked if I could keep my DSL and then they said no DSL is no longer going to be offered that U-verse is taking over. So I signed up and got the Modem on that Friday. My service date was set for 8PM on Monday 10/31/11. S0 now its Wed and after 25 calls to tech support and being give the run around and lied to its still not working. Now my boss is on the verge of firing me because I can't work because of no internet and all the response I can get out of them is I'm sorry I understand you Mr. Henry but theres nothing I can do. WoW. AT&T I hope all your corporate employees and every other employee rots in hell. Susan 11/3/11 I live in a very rural, remote area. ATT was the only choice for a cell phone. I have been with them 10 miserable years. My first phone wouldn't work at all at my house. I couldn't get out of the contract and paid for 2 years on a phone that rarely had service. Then a tower was put in nearby so I renewed the contract; and not only for one phone, but three. (My daughter, my fiance and myself.) My fiance died suddenly...again, couldn't get out of the contract for that phone. When my daughter got married, I didn't need her line, but ATT talked me into keeping 2 lines because they said I got more minutes being on the family plan, and in the long run it would be the cheapest way to go. Last week I called to increase my text messaging and ATT talked me into renewing my contract. I had seriously planned on changing to Straight Talk which is available in the area now. But Thelma, at ATT, made me an offer that I couldn't refuse. 950 anytime minutes, unlimited text, unlimited mobile to ANY mobile, and a new Soltice II phone. $59.99/month. This was a bit more expensive than Straight Talk, but being a creature of habit, I decided to stay with ATT and renew my contract one more time. I got the phone and it didn't work. When I called ATT they told me that there was no way I was offered a contract like that, as ATT doesn't have that type of contract. I told them that I wrote everything down the night I talked with Thelma, and before we got off the phone, I repeated what she had told me, to make sure that I understood the agreement. I was told that my plan was only for 450 anytime minutes, unlimited text, unlimited mobile to only ATT mobile. Oh, ATT also insisted that I change my phone number to the extra line I had. So I let everyone know of my new number, which is a pain. I have spent approximately 3 hours on the phone with ATT over this, changed my number, been lied to, and am now being told that it will cost me $122 to get out of the contract. AND, in all the years with ATT, the representatives that I talked with last night were the most unfriendly, nasty people I've ever dealt with at ATT. Apparently ATT doesn't understand that there are other companies popping up out there that are offering much more, for much less - with no contract. I will be going out this weekend to arrange for a Straight Talk phone and I will be sure to let anyone I know who is still foolish enough to consider dealing with ATT know what a mistake they will be making if they do so. Shame on ATT. I feel sorry for all the employees who will be losing their jobs as other companies take away ATT's business. S. Graham 10/30/11 I've been having dropped calls with my phone for two to three months and I've tried everything that customer service has requested for me to do. I've had my iPhone replaced twice, my sim card as well until my service just completely stop working with that device. I pulled out my blackberry thinking that it was my iPhone and boy was I wrong, I'm having just as many or more dropped calls, I have been totally miss led for nearly three months. Customer service has not been helpful, the Techs can't figure it out, so who in the world do you have to speak with to have issues resolved¿ My mother has been trying to contact me all weekend and she got a busy signal or a message that said I couldn't be reached, she went as far as notifying the authorities because she thought that it was something wrong with me. Ratings! There should be a zero there to choose. Mark MacPhail 10/31/11 AT&T Customer Service does not exist. Have had 3 techs at my house in the last 11 days and have been on the phone with them 8 out of the last 11 days. System re-boots on its own every 12 hrs (lose TV and phone service) Want to talk with a Manager at AT&T and told "Operations Managers" do not talk to the public! Toy 10/29/11 I been with AT&T since 2006 and I had a total of 9 lines. This company has been cheating us out of money since then. Every month our bills would be over 120 dollars per line. We were being charged twice for services and finally we had enough. The customer service people are rude and like to talk to people any kind of way. When we are the reason they have a job! And corporate is no better Karen 10/29/11 At&t customer service stinks. All I have had is lies. They ship you from 1 person to another and everyone has another lie. I have cancer and I don't need this stress.I wonder what the share holders would say if we all canceled our service? We got an automotive phone call said that all was fixed bu no way...another lie. I will try monday calling corp office...I know thats a laugh but I will try. Maybe the new people need to help us out. Aaron Pepkowski 10/27/11 After reading a few of these I can tell this will more than likely be a waste. Let's find out. After taking nearly 2.5 months of back and forth internet has finally been successfully installed without any issues. I am now continuing to wait on a clear answer to why I cannot get Uverse/digital tv. I don't understand why I am not able to get this. I find it interesting that ATT is not interested in my money. Your feedback would be appreciated. Aaron 2193313524 paaron9@yahoo.com Carolyn Green 10/24/11 I oured a bill back in 2007,and I payed it to be my phone back on,now I get phone service back again through att,and internet,so I broped the phone and just have dsl internet,now that I want to get U Verse my old bill that I payed is comeing back up,I have had just about all I can take and I am going to fined me a new internet service,just like I did with my phone,I love my magic jack. Michael Greenough 10/24/11 I canceled my service on June 29 because we moved into an area that did not have AT&T. I paid my final bill on July 20 but, on Aug 20 they took out of my checking account a full month's bill $255.01. When I called they said it was a mistake and they would refund my money by check in 4-6 weeks (what??4-6 weeks). Well, I did get the check in 5 weeks. Thought that was the end of things but at the end of September I get a bill for $795.00 you can imagine my surprise when it said it was for non-returned equipment. I had taken my equipment to the UPS store like they told me to on Aug 24. and according to UPS tracking they received the equipment on Aug. 26. So again I had to place a call to find out what happened, after being transfered 4 times I finally got a woman (Pauline) who said she took care of it and I won't be charged because they did see it was all returned. Fast forward to today and boom my checking account was in the negative due to AT&T taken $795.00 out. I'm flipping mad..I called again and was transfered 4 times before a man name Dan told me they would send me a check in 4-6 weeks. Are you kidding me..It's $795.00 and it bounced two other checks on me. I like tons of other people live paycheck to paycheck and what do I tell the electric and water company when they come to shut me off for non-payment that they have to wait 4-6 weeks for the check from AT&T. R. Paradoski 10/21/11 We had Verizon, but when the iPhone was only offered through AT&T, we made the switch. BIG MISTAKE! No, the mistake was not the iPhone but with YOU. With Verizon, we never had dropped calls, not even in our basement. Their service was flawless here. In order to compensate for your poor signal, we purchased a MicroCell unit. That was a wasted $200.00. The calls continue to be dropped, EVEN when we're making a call in the same room with the MicroCell. What a joke. The MicroCell is nothing more that an ugly hunk of plastic. It's a scam! Your local AT&T retail store, along with the dial-up customer service personnel have told us we are in an area surrounded by your towers, and that reception should not be an issue. OH, REALLY! It's been a year now, and we're committed to using the iPhone, as we are an Apple household. We are loyal to Apple and their products. HOWEVER, you are making many users/customers extremely displeased with your lack of attention. We've read numerous complaints regarding your service, and had hoped by now some measures would have been taken to alleviate the distress your system has levied upon your customers. YOU OBVIOUSLY DO NOT CARE, as is apparent by all the dissatisfied remarks we have read from others. We don't expect to hear from you. You've done nothing to engage our loyality. Why do you continue to ignore your customers? Who do you think is paying your salaries? If you were in our shoes, you'd make the switch to Verizon. However, we are not made of money, and are on a limited income, and cannot afford to simply jump ship; not when jumping means shelling out over $500.00, PLUS the cost of a new iPhone. Who's running AT&T; Congress? HELLO? IS ANYONE THERE? HELLO? Att Customer 10/22/11 OMG! This is so funny! Everyone here, pouring there hearts out, hoping to be heard like fleas yelling in the ear of an elephant as it lumbers through the jungle. (the Att Jungle) LOL. Fact: ATT DOES NOT CARE ABOUT YOU. OR YOUR PROBLEMS WITH THIER SERVICE. AS LONG AS YOU CONTINUE TO PAY THEM. Solution: STOP PAYING ATT! USE A CHARGE BACK ON YOUR CREDIT CARD. BLOCK THE BANK DRAFT ON YOUR ACCOUNT. STOP • PAYING • ATT • FOR • SERVICE • YOU • ARE • NOT • GETTING • ! Penny 10/22/11 Troy Michigan AT&T store ARE RUDE I TOOK MY PHONE BACK 2 TIMES BECAUSE THE DID NOT WORK THE 3 TIME YESTER DAY OCTOBER 21 2011 SERVISE SAID TO TAKE IT TO THE STORE SO I DID AND THEY DID NOT HAVE THE SAME PHONE TO REPLACE IT AND WAS TOLD I HAD TO PAY 35$ RESTOCK FEE ON A PHONE THAT DID NOT WORK SO I CALL AT&T CORPORATE OFFICE AND THAY CALL THE STORE AND TOLD THE MANAGER TO REPLACE THE PHONE. WHEN I GOT TO THE SOTE THE MANAGER CAME OR SREAMING AT ME AND MY KIDS THAT AT&T WAS NOT EXCANGING ANY MORE PHONES FOR US FOR ANY REASON EVEN IF I HAD INSRURANCE AT ANY STORE AND SAID SHE HAS NOTED THE ACOUNT THAT NO ONE WAS TO GIVE IS AND SERVICE AT ALL.. THAT WE WERE NOT TO EVEN TO COME IN TO HER STORE EVEN TO PAY OUR BILL SHE DID NOT WANT OUR BISNESS AT ALL THAT THE kind OF SERVICE I GET FROM AT&T Kurt Woods 10/22/11 I renewed my AT&T contract (against my better judgment) & activated my new phone "Sharp STX 2" on 4 September 2011. Since then I have experienced nothing but headaches with the phone and AT&T Customer Service. The phone drops calls CONSTANTLY! If the calls aren't dropped they divert to a HOLD status, at which point, I have to RETRIEVE the calls. The Customer Service conducted numerous test and CONFIRMED that there weren't any tower problems but the phone is DEFECTIVE and needs to be REPLACED; however, when it comes to actually getting the phone replaced AT&T refuses to replace the phone. The Customer Service is PATHETIC, nothing less than ATROCIOUS... They promise a lot and deliver very little. AT&T, in my opinion, is the worst Customer Service I have EVER dealt with. Shame on me once, maybe twice; however, never a third time. I WILL NOT be renewing my contract on the next go around. Lester Lombard 10/22/11 AT&T has no idea what they are doing there service is non existent. They changed our telephone number without our permission and we asked for it to be ported back they have given us the run around for nearly a month and we are still no further than the day we started. They dug through all my irrigation lines did not even ask if we had an irrigation system . They told us they were going to dig it by hand but that did not happen. Nobody cares to fix it and all they do is pass you on to someone else and make false promises. It is a disgrace that we have to actually pay for this. Michaela 10/22/11 I was with AT&T for over 15 years. When I married I changed to my husband's plan and paid my last bill with them. Three years later, yesterday, I pulled my credit report and find that 1) They turned over a past due amount of $192 to a collection agency named Enhanced Recovery Systems, 2) this is on my credit history as unpaid. FACT: I never received ONE past due notice from AT&T...FACT-I never received any notice of ANY kind from this collection agency that any money was owed. This came as a total shock to me. I had always paid my AT&T bills on time and was very careful when closing my account to be sure it was paid in full. I have no idea what to do now...am just so fuming angry I would stutter! I don't know if I go to AT&T or to this collection agency for help. Is there anyone out there with any suggestions? My email address for help is hapamango@gmail.com...THANK YOU in advance for any advice. BJM 10/20/11 For the past 3 day I've been trying to get in touch with someone in AT&T. A tech support person,coustomer service,billing ,I,ve tried everything but except killing myself and got nowhere and nothing but disgusting and aggravated because them don't have ANYONE TO ANSWER YOUR CALL EXCEPT A MACHIME.And when you think your finished the talking machine comes back on. AT&T HAS TO MANY THINGS IN THE WORKS AND NOONE TO HANDLE IT.THEY LAY OFF PEOPLE THAT NEED A JOB AND REPLACE THEM WITH A MACHINE. THIS IS A DISGRACE AND DISREGARD FOR THE CONSUMER.AND WE PAY TO BE TREATED LIKE WE'RE STUPID.AS LONG AS THEY GET THEIR PROFIT THEY DON'T CARE ABOUT ANYONE OR ANYTHING EXCEPT THEMSELFS. THIS IS A SORRY CASE OF PRODUCTION IN LIFE.WHAT'S THEIR NEXT STEP.ONLY THEY KNOW - WE DON'T Layson 10/18/11 I have been with AT&T for over 20 years and had uverse installed and i have to say i have never seen such piss poor communication in my life. They have screwed my bill up so bad and i am so tired of fighting with them. They do not care about their long time customers anymore. I am contacting our local news stations and have also notified anyone i have come in contact with how crappy their service and customer service has become. As soon as i can get away from them i will be gone. This is unreal i wish they would go under as far as a business is concerned! PENNY 10/18/11 I’m sitting here waiting for my high-speed connection to activate…and still nothing! I’ve called them a half dozen times already and each of these times I’ve been given a different set of excuses as to why…makes me wonder what kind of excuse(s) I’ll get next time I call!! It boils my xxx to think I gave up Earthlink dialup for this!! Say what you want about Earthlink or their dialup service, but it works and is reliable and has been there for me since I went with them in OCTOBER 10 2011… I’m giving this another few hours, and I will call them and tell them to put the service up that place where the sun never shines!! I echo the comments of others here who think ATT high-speed sucks!! It sucks!! I WILL CANCLE ALL 5 CELL PHONES AND INTERNET AND CALBE TV IT ALL SUCKS AND KNOW ONE KNOW HOW TO IF IT WITH OUT BILLING YOU EXTEA E. Thomas 10/19/11 My actual rating is zero star. I picked up AT&T services in July, 2011 for internet and phone. I had just bought a new lab top and within 3 weeks of service, I was being kicked off the internet every time I got on. When I called AT&T, the problem was fixed temporarily. After 1 week, I was not able to get on the internet at all. I have sat on the phone on hold for hours on end. No one could find the problem. Finally on October 12, 2011 I was told that my internet service had been disconnected for over 1 month. I have automatic payment deductions each month and payments were made. I thought it would be as simple as restoring my service. However, as of today's date (October 19, 2011), my services have not been restored, I am awaiting a return call (for what, I don't know) and I am waiting for a refund of monies I paid while not getting service. After reading the horror stories of other customers, I am not so hopeful in getting a positive response anytime soon. If not, this matter will be referred to the Attorney General and the Better Business Bureau. deb h 10/17/11 I have been with att for wireless 20 years. I have been through the back and forth changes with cingular, att back and forth. My problem started in March 2010. I bought a motorola flipside and a tundra. My flipside froze up after 6 weeks and they refused to send me a new phone just refurbished. I was upset after paying all that money but was leaving out of town and had to accept it. The new one has not worked properly since day one but has now gotten worse. I called today and because I don't have a personal computer they won't help me. Updates may be what causes my phone to shut off by i tself but has nothing to do with the keyboard light that works when it wants to. The tundra spring hinge will not stay open and it has not been dropped or abused in any way. They won't replace that one either. The newest phone htc enspire is 6 weeks old, the speaker is badly crackling and it won't charge, they might send a refubished phone after I paid for a new one only 6 weeks ago. I have a plan thats over 200.00 a month and they will do nothing. They won't help a 20 year customer, don't think for one second they will help any of you. As soon as my contract is up, we are out of there Joyce 10/17/11 I am very unhappy with AT&T,they are hyping and soliciting for the U-Verse but they are not telling you about the fees they charge for connection. I was solicited the U-Verse internet service, I was told that I would get a cheaper bill, but not told about the hidden charges for installation. If I was told about the charges for installation, do you really think I would have gotten new service for a lousy ten dollars savings, only to be charged three hundred or more for installation? What would be the savings in that? They lied and said they explained the charges to me, and they know that they didn't. I am telling everyone not to get U-Verse. time to put a stop 2 at&t wireless poor service 10/18/11 at&t in general is hard to reach 2 settle wireless problems! i encourage everyone that comes 2 this site 2 not give up untill you reach corporate offices and demand your issues resolved! call 611 on your cell phone and make person answering for at&t that they put a note on your account that you will not! pay your bill as long as you continue 2 get poor service & call every day!!!!!!!!!!!!!!!!!! maybe ? sooner than later at&t will provide service due 2 you!!!!!!!!!! persistance will pay off!!!!!!!!!!!!! Cecilia 10/17/11 I'm so fed up with AT&T .. will NEVER EVER EVER get any services from there after I went through today at the store located on 4101 Rib Mountain Drive Wausau WI 54401 (715) 355-7776 with the store assistant manager, JASON. What a bunch of crappy services. AT&T customer services are horrible! I try to contact corporate office and out of all things, there's none to be found. I google it up and finally found one only to talk to another agent in the other state. Complain can't be file as there is no e-mail address provided or any other phone except A P.O. BOX mailbox .. wthey! So now, I'm writing to complain through mail? Excuses, excuses. I know why the big head took this route -- to avoid all matters -- if my letter get lost in the mail, oops, too bad so sad for me. BAD BAD customer services. Worst experience in my life! Recommend not to get AT&T ever again! Uniqua Hall/Loretta Wright 10/15/11 I have had the worst experience I could ever imagine with AT&T. It has been ongoing since signing up for service in Oct, 2010. I was able to come to some type resolution until I moved in May of 2011--that's when all HELL broke lose again and even worse this time around. I have received at least 3 different telephone numbers as a result I had to destroy business material several times, tediously exchanging new contact information several times with colleagues, family, and friends. I have spent countless hours on the phone with At&t reps. while giving them the same information but they never resolve my problem though they promised they have, resulting in creating worse results and more problems for me. I signed up for specific services at promised rates/prices yet when the bill(s) come the amount due is often double or triple what I suppose to pay. I have been incorrectly billed for services I did not even order or authorize. My worst mistake was switching to UVERSE. I still can't find the words to describe my experience. What I can say is this though, that in a matter of 7 days I had receive a total of 3 billing summaries and none of it was what I ordered--Go figure! I finally cancelled all my services on my second account (except cell-to have some kind of communication source) on Oct 12, 2011 and how about within 2 days I received another billing summary that said I had ordered services and an almost $200 was due by a certain date---What in the world is going on? I really believe At&t has lost their mind or they are demon possessed!!! And no I won't apologize!!! The rating I give them is beyond poor-it's plain out pathetic and unethical!!! MARSHA WILLIAMS 10/16/11 Been waiting for my DSL to be repaired. It's been out since Monday, 10-7-11. Appointments were made and several missed commits were made. No courtesy calls were made. I was told by Rose at the 888 722-9337 ext. 896, that she only had information on me from 10-8-11 and nothing for Sunday, 10-16-11 from 8 am - 10 am. Plus I was told not to call there again. This appointment was made Sat., 10-15-11 from 888 547-5255, after 4:00 pm. I am not feeling like a valued AT&T customer. However, a technician did finally arrive Sunday, 10-16-11 about noon and solved the problem. Thank you very much! He was very nice. I can see a lot of customers leaving if customer service procedures do not change. Len DellaRocco 10/13/11 Before you read this it's good to know that I am a patient man that understands that a good company will make mistakes. AT&T didn't achieve a poor status. I will walk and talk on the horrible experience I've had trying to get my land line phone connected. After reading the bad reviews written by other customers it really amazes me how AT&T stays in business. It wiil be a mission on my part to spread the word on this company's inability to do more than say "I understand your upset" or "I'm sorry you having a problem" or providing an excuse that they have to transfer me to another department or one lie after another......This shows me that AT&T management have given up and accept they can't keep up with competitive options such as Magic Jack. I was willing to pay $50/MN ($600/YR) vs $20/yr (Magic Jack even offers more perks). My cell phone even has horrible coverage. I found another comparable service at a 30% savings that I will change to in Apr. Janet Perkins 10/13/11 I have been dealing with AT&T for over two years on one problem or another, and it is so frustrating. I have spent more than 8 hours of my time attempting to resolve issues with AT&T. The latest and most glaring example of their poor customer service is in late June I disconnected one of the phones in my home. Also, I received internet at a cost of $14.95/month. First, each month I have had to call about the cost of the internet....it's billed at $38.00/month not the $14.95. These calls take a minimum of 15 to 30 minutes to deal with the issues. And each time you are transferred to another representative you have to start the information over and over again....just crazy. The second issue, I received a bill in the amount of 102.25 which I paid by phone of August 29th. A couple of days later I received another bill in the amount of $112.63 which was due on September 19th. I called about the bill for $112.63 and I was told by a customer service representative that I did not have any bills due, my bill was current and I would not owe any money until October. The short of this story is that I never received a call on the bill for $112.63 indicating it was past due and only learned on Thursday, October 8th when I called about the $38.00 charge for internet, that the $112.63 had be turned over to collections. By the way, the representative I spoke with told me it was documented that I had called about the $112.63 bill. After a discussion with the customer representative, I requested to talk to a manager, which I was given the name and number of Mike Wheeler - 314-588-6424. I have left messages at Mr. Wheeler's number and I have not had a return call. My resolve is I am going to pay AT&T for my current charges and the supposedly past due bill. Also, I have a cell phone with AT&T,(my contract just expired) and I am going to pay that bill and discontinue all my services with AT&T. We live in a country where big business does exactly what they desire and we the consumer pay the price. I might not have any other alternatives to getting my issues resolved with AT&T, but I don't have to spend my money with a company that performs poorly in providing services and is equally as inadequate in dealing with the customers. Ken Morris 10/13/11 AT&T has given me the run around all day. I called HQ and talked to a man named Lamont. I told him of the whole trouble and he put me on hold and called a couple of numbers. I talked to a man that spoke English really well (a rare thing indeed). Anyhow, he seemed to know a thing or two and hooked me up. I think the best way to get things done with AT&T is to contact HQ at 1.210.821.4105 and press 1 and wait to talk to a rep.. I still do not care for paying $22.95 for dialup when high-speed is only about $15. Chris Miller 10/14/11 I have been trying to get internet service for the past 3 days. I have been passed around for hours at a time, told i can't talk to a manager. They told me they can't get service in my area even though my neighbors have it. I contacted a local att tech that works here and he checked and confirmed i can get internet, i even gave them his user id but they still did nothing but pass me around. I am trying to give you money and yet you don't want to take it. It's the worst customer service i've ever had. Vince A 10/11/11 I spoke with a customer resolution floor manager. And was promised verbally that I'll be getting a new replacement (same make, and model) phone and not refurbished. And what I got was a refurbished phone; I've spended a good 10 hours from being transferred to different people and department. And none ever solve my concerns. Julie 10/11/11 Just for the record, At&t has this amazing Diversity speal on their web page. It doesn't mention anything about People with disabilities though. My client is unable to successfully use her cell phone a 100%. The phone was set up by a previous employee and the pin is no where to be found. We can not have the pin sent to her phone. the phone is owned by a state run agency and there is a contract with my client with rules and guide lines to ensure the safety of this young lady. I have called several different locations of AT&T and they are all unwilling to help the situation. She has broken her phone and cannot activate the new one without the pin #. Go AT&T for providing the best supports to the people who need it the most margaret barry 10/12/11 i am fed up with att the people they hire are dumb ass there are liars they the publick i have been waiting for a week to fix my telephoneall i get is run around i had spoken to 6 or 7 at att nobody seem to know what there doing i have had open hearth surgery if i have to go to the hospital i going to sew att pu them out of busness if my telephone is not fixed tomorrow i am going to attorney you can bet your life on thatthey hire people that the american goverment pay to hire them f action att beware you got it coming a law suit XXXXXXXXXXXXXXXXXXXXXXXXXXXXX 10/11/11 To those it may concern: As an employee for one of your "third-party" call centers had to let you know that as much as the upper management appreciates visits from people on your "end" a.k.a "The Client" I would like to inform you prior to your visits we are told over and over and over again to NOT address "the Client" without a supervisor present, or be fired. Look if you are really interested in what is going on in your call centers talk to the agents. Or Dont you want to? With our recent visit from Penny, supervisors sat in on every meeting to deter any comments that could have been made by Reps. Carl Fischer 10/11/11 First, the only reason for the one star is because you can't choose zero stars. AT&T stands for American Telephone and Telegraph. Why can't I have a call forwarded to an AMERICAN call center? I am a citizen of The United States of America and I want to talk to somebody in America. (When I called in they won't even tell you what country they are in.) After spending four days trying to get my account corrected because somebody unauthorized changed the plan I was on. Who is going to reimburse me for the HOURS I was on the phone trying to fix this? I think a class action lawsuit should be filed. If I lost four hours how many total hours are lost a day because of the lousy service? I dare anybody from AT&T, in America, to call and explain this to me. Today is 10-11-2011, I'll post when I get a call. Please, don't hold your breath! INCOME #106014045 10/12/11 I SAY WE ALL GET TOGETHER AND START A CLASS ACTION AND SUE THE COMMON SENSE BACK INTO AT&T.MY NUMBER IS (772 )418-3122 I RECENLTY PURCHASED A HOUSE AND HAD AT&T SERVICES INSTALLED, MY LAST BILL AT THE OLD ADDRESS WAS FOR 178.35 WHICH I PAID THE DUMB F@#$^ KEPT THE ACCOUNT OPEN !!! THEY NEVER CLOSED IT SO HERE THEY ARE TELLING ME I OWE 819.13 FOR THE TIME THE ACCOUNT HAS BEEN SUSPENDED!!! TACKING ON FEES AT A MONTHLY BASIS FOR SERVICES THEY HAVE NOT PROVIDED ITS CALLED FRAUD IF YOU OR I WERE TO DO IT BUT OK FOR THEM!! THEY ARE CHARGING FOR SERVICE WHEN THERE HAS NOT EVEN BEEN POWER NOR WATER AT THE OLD ADDRESS!!! DUMB F!@#$ !!! I CALLED TODAY THEY STILL HAVE NOT CLOSED THE ACCOUNT EVEN THOUGH I GOT AN E-MAIL TELLING ME I HAVE TEN BUSINESS DAYS TO RETURN THE EQUIPMENT OR (GET THIS ) THEY'LL CHARGE ME 150.00 FOR EACH BOX YET THE MINION KEEP GETTING TRANFERRED TO CAN'T DO SHIT FOR ME BUT TRANFER ME TO ANOTHER IDIOT' I GUESS THER IS AN ATT EXECUTIVE SITTING BACK IN THE DARK GETTING HIS KICKS SEEING HOW MANY PEOPLE ATT CAN PISS ON. DPEPNDING ON WHAT CREDIT REPORTING AGENCY YOU INQUIRE MY SCORE IS BETWEEN 775 AND 810!! IF IT TAKES A HIT DUE TO ATT IDIOTS RUNNING THINGS I AM GOING TO SUE. CLASS ACTION OR NOT.CHECK OUT THE E-MAIL BELOW!!! NOW REMEMBER I HAVE NOT BEEN USING THIS ACCOUNT SINCE MARCH 4, 2011 WHEN I BOUGHT MY NEW PRE-OWNED HOUSE CHECK OUT THE DISCONNECT DATE OF 10/11/2011 Time Sensitive Instructions about returning your equipment to an authorized The UPS Store® Dear Valued AT&T Customer: As you know, the equipment used with your AT&T U-verse® services is provided on a rental basis and must be returned to us when no longer in use. AT&T U-verse is pleased to work with The UPS Store® to ensure you have the easiest customer experience possible. You have received this letter because you are: 1.Reducing the number of AT&T U-verse TV receivers 2.Discontinuing your AT&T U-verse services, or 3.Replacing defective equipment Please bring this letter with you, along with your equipment to The UPS Store® within 10 days from the service change/disconnect date to avoid future billing of $150.00 for the Wireless Gateway plus an additional $150.00 per TV receiver to your account. To help us ensure your account is credited properly: • You must provide your Billing Account Number (BAN) and Order Management System (OMS) numbers to The UPS Store® center associate. This information is displayed in the information window, below. • The UPS Store® will scan your equipment for proper crediting to your account. • The UPS Store® is responsible for packaging and labeling your equipment for return to AT&T. AT&T U-verse® Equipment Return Information Window Customer BAN#: 106014045 OMS Order#: 256204362 Customer bill-to address: 1956 SW AGUERO ST, PORT SAINT LUCIE, FL 34953-1713 Planned Deactivation date: 10/11/2011 A. Guy 10/9/11 In the time it took ATT service reps to 'help me' by lying to me about a manager being available and me telling them I would wait on hold until one was and to not hang up on me and after about a half an hours speaking to a manager who told me that they did not have a supervisor that I could contact and that they did not have a physical address for me to write a letter to, I was able to sign up for a new account with a different carrier! THANKS ATT! You lost a customer of over 10 years who only a day before was going to 'add a line'... BUT, your customer care folks blew it. I'M GONE and glad to be with someone else. I would say who it is... but they probably will suck just as bad as ATT. But still I'd rather give them my money than any more to ATT. Susan R. 10/9/11 ATT has the worst customer service I have ever dealt with in my life! Ranging from no one speaking English to forcing me to purchase only ATT products to be able to get online. I have had an ongoing problem with my account since inception. I told the representative that I needed a modem that had wireless capabilities and wired so that I would not have to purchase a separate modem. When I received my modem it was for a wired computer only. I purchased a Linksys router and successfully used it for a few months until I started having internet connectivity problem. When I call about this I spent hours on the phone with individuals I could barely understand, who were rude and no help at all. The only thing I ever got accomplished was the representative telling me that I need to purchase an ATT router from an ATT store at my expense. What a crock of crap! This is by far the biggest waste of my time and money! I have had numerous visits and non-visits, non visits being that a technician was scheduled to come out, I took 4 hours off from my job, and NO ONE showed up!!!!!! No call, nothing! Now that is what I call service! After several complaints and 20+ people later, not kidding on that, Kevin, Jane, Kelley, Maura, Perry, Shawn, Pete, Michelle, Dorothy, Becky, Rachel, Ryan, Mark, Barbara, Julie, Nick, Tamara, Mark#2, Ann, Beth, and numerous others that I couldn't understand the name they were attempting to use, I have become complete frustrated with ATT and their "Customer Service", so much so that ATT will be losing a customer and I will tell as many people I can to NEVER have their service with ATT! And trust me, I am in a business that I speak to several thousand people a year! Maybe losing customers will wake up someone at the top when it affects their pocketbook!!! Here is a bit of advice from one consumer to anyone at the top at ATT.....bring your customer service back to the USA, the money you are saving by shipping jobs overseas, you lose everyday when people hate their service they are receiving! As for the 1 star for poor...if there was a negative star, ATT would get -10 stars! Thanks but no thanks for your "customer service". Tara D 10/8/11 I requested to use at&t for my DSL Service. I then decided to cancel the service. I never used it or activated it. I called with in a week or so to cancel the service. I asked the customer service representative to send me a return label. A week or so went by and I still had not received the return label. I called back and spoke with another rep and he stated that they did not have the apartment number so I updated the apartment number and requested another label. Days went by still did not receive the label. I called back again and spoke to a rep he sent me the return label via e-mail. I printed out the label and sent the DSL Box back to at&t. I then get a letter from a collection agency for 119.94. I received a post card in the mail stating that they received the equipment then I received a letter in the mail stating that the account was sent to a collection agency. I called at&t on Saturday Oct 8,2011 to inquire about why they sent the account to collections or to check when a credit was going to be applied to the account. I spent over two hours on the phone trying to clear up this matter and to be told that they could not help me. I was transferred about 10 times to the wrong department. I was then told finally that I will receive a credit for 106.00 but the bill was for 119.94. I was told that I was being charged for service that I never had. S. Miller 10/7/11 I am very frustrated with AT&T u-verse. U-verse cancelled my service which included tv, phone, cable and internet. I was on the phone from 1:30 to 8pm being transferred from one department to another, and nobody coul tell me why it was cancelled and who cancelled it. It has been 5 days and I still am without everything. I have been with u-verse for almost two years, and i have never heard or seen anything so crazy. I moved from one floor to the next and they never transferred the service from my old place to my new place, but they sent a tech out to install service in my new place, but they never had records to show that the work was completed, 3 months later they looked into there records and saw that the new place was pending for connection and they cancelled the pending connection which was service to the new place that had been up and running since July 2. The guy forgot to close out the installation order, which led to this fiasco and run around that i am currently getting. I have gotten promises to have this done and that done, but they keep sending the wrong person to rectify the problem. everybody reply is: I am not the person to do this, it is the othere department. i asked for the telephone number for the corporate office, but nobody seem to know where it was. I finally got one guy and he gave me the Texas number, but they said that they do not service Florida, but nobody knew who service Florida. When I asked for the number I would always get transferred. These at home and overseas call service are the pits, because their works only know how to transfer and not help people. There are two many departments that does not know what the other department is doing. They only tell you that are going to do something to appease you, and they are wrong. I am frustrated with this hold AT&T service. The computer age not all its cracked up to be, there are two many glitches in the programs. There is nothing like going into a office and having that personal contact. Pamela Earls 10/4/11 my parents are getting older and their health is not that great it is important that they have working phone service. they have had problem with their home phone since Sept.12 AT&t comes out it works for a hr or so and it is back out here it is Oct. and they are still without service I need a phone number so I can talk to a live person and file a complaint this is not acceptable service. All the number I can find is just recordings Cathy Barkett 10/4/11 I have spent about 40 hours on the phone with AT & T and two full days waiting for service people trying to get UVERSE. I have been told that service had been ordered (when it had not); that my modem would arrive in the mail; that my modem would not arrive in the mail and that I had to have a technician and a $150.00 charge; then they found that there was something in the segment of the line before it got to my house that was wrong; then I was billed from the time the modem arrived even though I could not connect because there was something wrong on their end with the signal; then I spent two hours with a technician on the phone who was trying to help me connect to my paperless bill - she finally suggested I go back to paper; the paper bills went to the wrong address; I got calls from the collection arm of AT & T and twice now I have spent 1.5 hours on the phone on September 8 and October 3, going over the charges, having the credits applied which I was promised. I paid the balance on both days by credit card and was told that my balance was zero both times. Today I got an e-mail reminding me that I owed $165.00!!! What is wrong with this company? All the representatives are very nice, but whatever they are doing does not seem to correct the problems! If I had any other choice for service at my location - I would take it, even if it cost me twice as much. patricia peacock 9/29/11 Im not surprise at att. Thats why they will be losing me as a customer.This problem has been going on since 9-11 and they still aint fixed the problem and its really bad for bizness. I have only had my phone for a couple of wks and it cuts off by its self,u cant recive pictures,u cant do anything with the internet,im having alot ofdropped calls. I cant afford to be going threw these problems and i have cancer.I need to have service all the time and be able to keep in contact with my family and my doctors. Jonathan Cody 9/29/11 AT&T repairman came to my home to fix a problem with THEIR eqpt. He told me he was on the phone with a tech for a little over an hour rebuilding a circuit at the Central Office. Since that day, I've had a bill for $110 for repairing my eqpt. It was NOT my eqpt that was the problem. The tech gave me his phone number and name and said to call him if there were any other technical problems. My take on this is that AT&T wants me to pay the bill so they can use $110 for three months for free. Their customer service says this bill will drop off the billing but it will take up to 3 months to 'drop off!' If I waited for three months to give them money, they would drop my service! Although customer service says that this charge won't affect my service, I've noticed there is an overdue charge now. What a shame AT&T is doing business in such a bad manner. They used to be a top company. lynn campbell 9/30/11 At@t can't even maintain home phone service, they lie about making repairs, saying they will show up, and never do. They don't have any qualified operators, they hire kids of their own just so they can wear a tie, ask for help, ha ha, good luck. Keep in mind, the only reason this site is here is so at@t can have a laugh at their customers expense, up yours you cowardly at@t executives. lynn campbell 9/30/11 At@t doesn't HAVE a complaint department, they wouldn't be able to handle it. S C Bowers 9/30/11 AT&T has the worst customer service of any company I have ever used! I do not see how they get away with the misrepresentations, inaccessibility, and unprofessional way of conducting business. I have not had DSL service for days at a time and there is no resolution in site. REBECCA WILLIAMS 10/1/11 MY HUSBAND AND I HAVE TRIED SINCE JUNE 2011 TO GET AT&T TO STOP OVERBILLING US I HAVE CALLED EACH MONTHS TO GET THIS MATTER RESOLVED, AND WE ARE STILL BEING OVER BILLED. I HAVE SPOKE TO SEVERAL REPRESENTATIVES AND EACH ONE GIVES ME A DIFFERENT ANSWER. I EVEN HAD TO GO TO MY BANK AND GET A STATEMENT SHOWING THAT I PAID MY BILL AND IT COST ME $4.35 TO FAX. IF THIS PROBLEM DOESN'T GET RESOLVED I WILL GO TO THE MEDIA AND REPORT THIS. EVERY REPRESENTATIVE THAT I SPOKE TO AND THEIR MANAGERS TRIED TO SELL ME U-VERSE. I AM ONLY INTRESTED IN YOU CORRECTING MY BILL. EVEN ONE REPRESENTATIVE HAD THE NERVE TO TELL ME THAT THE FBI WAS CHECKING INTO THE BILLING PROBLEM. MY PHONE # IS 310-782-0116 BILL IS IN HUSBAND'S NAME LUCIUS WILLIAMS. PLEASE CORRECT THIS PROBLEM. REBECCA WILLIAMS dat 9/28/11 THIS COMPANY IS A JOKE, THEY KEEP CHARGING US 400-500 ON OUR PHONE BILL WHICK IS SUPPOSE TO BE 200 FOR THE LAST YEAR AND EVERYTIME YOU CALL THEM THEY PUT YOU ON HOLD FOR MORE THAN 2 HOURS . THEY SAY THAT THEY WILL FIX IT BUT NEXT MONTH IT IS THE SAME THING NOBODY IN THE COMPANY GIVES A SHIT ABOUT YOU. THEY JUST DONT CARE. WE HAVE TALKED TO THEM AT LEASET 20 TIMES IN THE PAST 12 MONTHS, WE STILL HAVE THE SAME PROBLEMS. I JUST CALLED THE CORPORATE AND THEY TOLD ME THAT THEY WILL GET BACK WITH ME IN 3 WORKING DAYS. I WILL WRITE MORE ONCE I TALKED TO THEM. THE CORPORATE NUMBER FOR COMPLAINT IS 800-791-6661 WHICH I GOT ON THE WEB. THEY WONT GIVE YOU THIS NUMBER. JUST CALL THEM AND COMPLAIN. joseph pepe 9/28/11 As an AT&T shareholder and a senior citizen, I would like to know if it is true that AT&T gave over 400,000 dollars to the Rick Perry campaign,, the same Rick Perry who calls my Social Security a "PONZI scheme" and said it is unconstitutional Karol Kennington 9/26/11 I can't believe I just waited on the phone for over 30 minutes to speak to someone about my bill, then get someone "Offshore" who I can't even understand, and could care less. I asked for a number of someone in the US I could talk to, and was given the same number I called. With the amount of AMERICANS out of work, it sickens me that this is going on. As soon as any contract I have is up, I will be leaving them for a truly american company. If enough americans do this, maybe AT&T can make their money from the Indians, or whoever it was "Offshore". Thirty years, and I hate them now. Britt Bredstad 9/26/11 My Go Phone with AT&T worked great during my travels, until I made a decision to cancel the phone. I had an auto payment deducted from my credit card every three months. There is no way to change or delete the payment method on line, as far as I can tell. Every phone number on the AT&T website send you back to the Go Phone page with phone numbers and drop-down menus only indicating specific issues, none related to cancellations. There is no chat-room, e-mail or any option to speak to a person if you have a Go Phone. Even the reference to use 611 on your Go Phone in order to cancel is wrong. 611 only gives you options to specific questions, NONE OF THEM includes cancellations. After wasting several hours trying to resolve this problem with AT&T including calling Vesta AT&T at 866-608-3007 OR , I contacted my credit card company Chase. They immediately blocked any further charges from AT&T. Right now I'm enjoying my new cell phone with another carrier, including their excellent Customer Service Worldwide. Having been in Marketing, Sales and Customer Service representing several Fortune 500 Companies for over 20 years, I'm flabbergasted that there are still companies in business not realizing the importance of Customer Service. A great product is not quite enough. Regards, Britt Bredstad CC See list Britt Bredstad 9/26/11 + My Go Phone with AT&T worked great during my travels, until I made a decision to cancel the phone. I had an auto payment deducted from my credit card every three months. There is no way to change or delete the payment method on line, as far as I can tell. Every phone number on the AT&T website send you back to the Go Phone page with phone numbers and drop-down menus only indicating specific issues, none related to cancellations. There is no chat-room, e-mail or any option to speak to a person if you have a Go Phone. Even the reference to use 611 on your Go Phone in order to cancel is wrong. 611 only gives you options to specific questions, NONE OF THEM includes cancellations. After wasting several hours trying to resolve this problem with AT&T including calling Vesta AT&T at 866-608-3007 OR , I contacted my credit card company Chase. They immediately blocked any further charges from AT&T. Right now I'm enjoying my new cell phone with another carrier, including their excellent Customer Service Worldwide. Having been in Marketing, Sales and Customer Service representing several Fortune 500 Companies for over 20 years, I'm flabbergasted that there are still companies in business not realizing the importance of Customer Service. A great product is not quite enough. Regards, Britt Bredstad CC See list tim 9/25/11 I left comcast to go with AT&T bundle package. They lied about internet service they said I had it in my area and I don't.now stuck with 2yearAT&T contract with direct tv.now a year later still don't have it.direct tv wants to charge me a cancellation fee what should I do. Ki 9/24/11 How can I disconnect local business tel. I called them 20 times but they want me 3 digit pass and 4 digit pass. I know 4 digit pass but I don't know 3 digit pin Anyway I didn't have disconnect so i said I will give on my s.s And co. Inf. Also If do you want more inf. I will give you everything But they say no no no no. I tried AT&T log in and then contact to e-service 4 times they reply To me automatic answer form only. I just waiting for automatic disconnect service but 2month half yet they didn't Disconnect service We knew real hard work aol disconnect service several year ago But I did it only 3week but AT&T disconnect is more hard work then Aol disconnect I want this number disconnect please 336-765-2776 Thank you for your time veronica duran 9/22/11 first of all everytime, it rains like last week from 12th-14th of september my phone dies, the lines get really wet, it came on , the line on tuesday but now its dead again. i dont want to call service, because i am not getting work they call me, am on call. am devestated, i missed two days. i was charged 30.00 last summer, and i know i over paid, my phone is brand new. they never have charged us before. i just dont know waht to do, i paid my phone bill early. the 1st of september. i dont have money to buy another expensive phone. i have the assurance wireless, through the electric bill, and maybe if you can put my landline number on it, the internet works okay but goes blank, as well, all of a sudden we have internet and all of a sudden its dies. is it because the internet was paid late today 9/22/2011 i just dont know what to do, any more. i dont think you should bill me for october, since i dont have service, its taking very long. this time, am so desperate. well thanks i guess. you people are such thieves. i wrote obama and let him know. what you steal from us. its ridiculous. i fear i will not be able to work. ms veronica t duran 9155901930 758 1/1908ss# bcarr 8/8/11 As I read about all the issues that people are having with at&t I feel a little better kniwing that I am not the only one who see's where at&t has gone to s..t. The customer service departmnt is horrible and the sad thing is that they don't seem to care at all. so just like many of you, I too will not be doing businss with them again once this contract is over. If more people to start to move their business maybe they will get the picture but as long as we tollerate it,well they have nothing to lose. so to everyone posting here, hit them where it hurt's (In their Telecommunication's) If you catch my drift. move your service to someone else even if it's temporary say a year or two, let's see what they will do to get your business back then. irene 8/10/11 I am trying to get my whireless top conected,your agent kept me on line for over 95 min. when i finely said i would like to speek to a suppervisor , she said let me try one more time,then she got fixed the problem.next day got up to go on my lap top nd it wont accept my password,my desk top accepts my pass word. wats up? Steve Bayless 9/21/11 I am beyond thru with AT&T from day one of my cell phone agreement I have been having billing issues along with phone issues I have called and called and called and all I get is yes sir we will take care of that sir but the next month comes around and it starts all over again. I have had all I going to take so I called today and requested to speak to a supervisor because I want to cancelk my cell phone service due to very poor service and constent charges on my bills that I did not owe just to be told that a supervisor would call me back in two hours..............................well that was at 8am and its now 7:10pm I WILL NOT PAY A TERMINATION FEE WHEN ATT DID NOT HOLD UP TO THERE AGREEMENT TO PROVIDE QUALITY SERVICE. AND I WILL FIGHT THIS ALL THE WAY TO THERE CORP OFFICE. Carol a. pittinger 8/11/11 I have to say that after working as an Executive Assistant for many many years I cannot for the life of me understand why AT&T doesn't get it that Customer Service is the most important thing as far as the way you relate to customers! Someone in one of the other messages mentioned "Script" as you know your employees are reading from a script...it is very, very hard to not laugh..when they say, Is there anything else I can help you with today??? When they haven't helped you in the first place! Anyway, call the Public Service Commission if you cannot get your problem solved in a timely manner! That seems to spark something and they will get your problem solved! Which is what we ended up doing several years ago......anyway, my question is: Why, can't AT&T bring Uverse to a home right next door to a home that has Uverse already? I realize we are back in the subdivison, however, seems to me you could install the service another 150 feet so that we could subscribe to it.....It is a good service with being able to record three channels at once........even would ditch Direct! I have been trying to get Uverse for a couple of years but the last straw is when my next door neighbor gets it and I can't!!! No one seems to be able to tell me anything....but then I am not surprised!!! Get the message and work on your customer service...you will be a stronger and even more profitable company! Oh and get me Uverse!!! Regards, Carol Pittinger Ms. Jackson 8/11/11 I am not happy with AT&T and their sorry IPhone. If it is not a problem with the battery, it's the screen freezing up. I am definitely not satisfied with having to make an appointment and going to an Apple Store just for them to exchange the phone to inherit another problem. This phone is a waste of time and not worth the money that I paid for it. I am ready to throw this thing against a wall. I do not have the time nor the patience to keep running back and forth to the Apple Store for this broke phone. Kiara 8/12/11 I have NEVER had a problem with ATT&T until today. I checked my email and recieved a letter stating that I could "add a line". Although I will not need to add a line, I continued reading and I seen where they offer insurance for iPhone users. I am upset because when I purchased my phone in 2009, they did not offer it. Now they offer insurance to "new customers". I think that this is crazy because I have been a user for 2 years and now I cant get insurance because you only have 30 days to enroll. Well, CLEARLY that date has past. So I call 611 from my phone and they tell me theres nothing they can do, because it is well past my 30 days. Duhh.. And they mailed out letters when they had open enrollment but I would have needed to have some other company insurance to enroll with ATT&T new insurance. I state to them that if I received that letter for "open enrollment" I would not wait 1 1/2 years to call and ask about it. I think I will cancel my phone and head to Verizon because CLEARLY they dont care about their customers. I am sure that I am not the only person that has a major issue with them. I just dont think its fair to the current customers. I am not eligable for an upgrade until 10/30/12. I think it will be worth the $230 early termination fee to take my business somewhere else. Damien 9/18/11 PEOPLE, THIS IS NOT AT&T'S COMPLAINT DEPARTMENT!! DUH!! THIS IS SIMPLY A PLACE THAT PROVIDES PHONE AND/OR ADDRESS INFORMATION FOR DIFFERENT COMPANIES!! AND THIS BOX I AM TYPING IN, THAT YOU TYPED IN, IS SIMPLY TO REVIEW THE INFORMATION PROVIDED!! DUH!! Candace 9/19/11 After reading 32 pages of pure disappointment from customers. Att should realize where there problems are. Hello to someone in the Corporate Office. Wake up. I have been an Att customer for a very long time. I no longer wish to give my hard earned money to a company that really doesn't care for those to whom they give service. I'm sure I am no different from any other. Say good-bye Att. Hello new Company with a better service.... Jack 9/19/11 AT&T service SUCKS! Let me out of here! Don 9/20/11 I have constant loss of internet service and phone service. I was promised one month free service due to a damaged at&t line underground. Currently I'm hooked with a cable in the air to my neighbors phone line. The free service didn't happen as promised, instead, I was disconnected. On hold now for almost an hour. IS ANYBODY AT AT&T??????? This service sucks and should be out of business............... mary ann isom 8/15/11 my name is mary ann isom, and I have had some interest in the ATT corporate since especially the hiring of mrs. mariam graddick weir, that who in l999 was the Human Resources of 14000 employees. We my family and I have been participants for some time, but that there were remarkable aligned with the MAI, and MEI corporations and being that our cultural ancestors are From Egypt the praise of the God Aten is still our claim to fame. We live in a small town who knows this and both comcast, windstream, formally alltell, have been here, each one of t hem has price gouged us so we have had to change servicesdue to us not haveing a contract resoulution. also my young 27 year old daughter ahs been misabused in many ways in order that they climed up the ladder of ATT due to the abuse of her. her name is Adonnis, also for the Aten God of Egypt and my numberic code is 13 1 9 phonetics atan. Sincerely I need a feed back you can contact me at the number provided at this time 270-900-1948 Alex Fletcher 8/15/11 I need a new phone number but I change my number again, I will be have to pay a charge. I needed a new number this past time because of harassing phone calls. The number you gave me has another whole set of harassing phone calls. I'm constantly getting calls for Wendy C*&E, mostly collection agencies who pay no attention to the no call list. Every week I get 3 or 4 calls and monthly I get text messages from companies who want to loan her money. Each time I get one of these calls, I tell them she no longer owns this number and to please stop calling. BUT IT'S OF NO USE they call anyway. WHAT CAN YOU DO? I need a new phone. My finance washed her phone and I was told I couldn't upgrade until her phone until ??? without paying the full purchase price of a phone. My finance has been a loyal customer with AT&T for years! If you want costumers to stay with you, if would seem you do whatever you could to make them happy. WHAT CAN YOU DO? Vicki Morris 8/15/11 my number is 8504494664. someone charged 90.19 from your company to purchase international calls. I hope whomever did this reads this and understands one thing...JAIL is where you will be WHEN you are caught. Dean 8/17/11 I attempted to get AT&T internet service, I told them I was on a budget and they said they had a "special" for 20 dollars. After speaking to a representative over the phone and giving them my credit card, they quoted me a different monthly price that I could not afford; 40 dollars. I immediately asked them to cancel within hours of asking for the service and they assured me it would be cancelled. After 2 months I received an invoice for 20 dollars. I immediately called them and asked why I received it. They apologized an gave me a cancellation number:D72273671. After 2 more months I received another bill for 150 dollars, I called and was on the phone for an hour with customer service, the CSR refused to give me a manager, her name was Nina (N56680), finally she assured me it was cancelled. Not trusting ATT&T at this point I called the office where the order originated and spoke to the manager there. She assured me the order was cancelled. Today my card was debited by ATT&T for 1500$ and my account went into overdraft. At no time did I receive any service from AT&T. ATT&T is a fraudulent company, they will steal your money. Abigail Benson 8/18/11 This company does not care at all about customer satisfaction. They lie and switch you around to multiple c.s.r's. I was tricked, yes tricked into a promotion that i didnt even want. now im obligated for a year to them unless i cancel, then it will cost me a lovely 150.00. They are a bunch of money hungry crooks, and i cant stand to call their customer service line. how is att even in business. why isnt anyone doing anything. its ridiculous to treat the consumer like this. b. hI 8/19/11 Re: Consumer Service - Nokia 6350 Nokia 6350, purchased in June. We did not buy insurance--thought the warranty good. The first weeek it locked up. Went to the AT&T rep we’d purchased from in Oxford AL. He simply removed the battery and then put it back in, and it worked. The phone locked up twice more during the next week and we removed the battery as we'd been shown. I said to return it, but my husband wanted to give it a chance. At the RIPE AGE OF SEVEN WEEKS, the phone still worked but part of the screen was unreadable. It had not been dropped or mistreated. We took it in on August 8, 2011 and he rep verified no external damage and thought it should be covered under the warranty. He entered that information into the computer and called it an LCD burst. We were told by two people (the second being “Jericho.” who I was assured was a supervisor) it was our fault. The ATT&T rep even phoned for us--no satisfaction. He was told that if it was sent in, it d most assuredly still be determined to be our fault and he personally would have to pay $115 for a replacement. Of course he could not be expected to do that. POINTS: 1. We had problems with the phone from the beginning. An AT&T rep did see the battery problem the first week, but would probably not have needed to document it. 2. We have been good customers for many years, never filing any complaint. 3. The phone was seven weeks old! 4. The phone was not abused. Even if you believe this was our fault, the phone could not be very well made. Is there no room anymore for good customer relations? The right thing to do is to replace this phone, hopefully with another model at same price range, at no cost to us. Please. John Sakowich 9/16/11 I went in to The ATT store to pay my bill and I was told that if I didn't want to pay it on the little computer machine that I was going to be charged an extra $5.00 for paying my bill by using a person to do the work. Why in the hell would I pay someone extra money to take my money for paying my bill. This totally makes no since in fact I would not be suprissed to find if it was a form or extorsion. I asked why this was and the guy in the store told me they don't make any money by taking bill payments. They only get paid commission for selling a phone. Now think about this. How can they make any money selling a phone when people do not go into the ATT store to buy a phone when they can go to a Wal Mart and buy the same phone for 1/2 what Att is going to charge. So just who is making it hard for the people working in the stores? Me or Walmart and Att themselves. When I looked up the Corprate office address and phone in Dallas I called the number and of course got a customer service person and with no information on how to speak to someone in the corprate office. These people will not even make themselves available to the public that pay their salaries. Piss poor way to run a business. But these people do not care about anything except money I will probably drop this whole phone shortly Ira 9/16/11 Complained via snail mail to CEO of AT&T about the bad service from "Outsourced" customer service in India. People could not understand or speak English as it is spoken by most of the American Born citizens of this Country. Received a phone call from Gary Ladd of AT&T saying that had received my letter and that they would be looking to correct the problems that I had addressed in my letter. I guess nothing can be done about "OUT SOURCING" jobs, that should be done here in AMERICA. All in all I was satified. I was given his phone number and extension for any further problems I wish to report. Dana Westbrook 9/16/11 AT&T Sucks!! After reading some of the above comments, I realize now, I am never going to have my problem of a refund settled either. Eighteen years with them on cells phones, four cells phones currently, and they offer no solid help. It is way too long to type here! I realize they are just reading from a card and telling me what they think I want to hear!! There are too many other cell phone companies that would love to have my business. I will even go to the local TV stations in San Antonio, they will run my story! Jenny wang 9/16/11 To Whom It May Concern, I am writing today to express my extreme dissatisfaction with the service I have been provided by AT&T. I have been with AT&T for 15 years, I do not know any company will have a contract with anyone last 15 years, but I did it, and never think about changing to another company until one day --------- I suddenly realize that It seems that I do not need the home phone any more, then I called at&t customer service to cancel the home phone service, that should be easy, right? Not at all!!! After that day May 27, 2011, I got two cycle bills that each of the bill charged me even $20 more than before. O.K, that must be a mistake, I then picked up the phone, let them change it,but I never realized that would be timeless effort to get it done, more than 10 times calls, more then 10 hours calls, I finally decided that I NEED TO CANCEL ALL MY SERVICE WITH AT&T, THAT IS FIRM !!! I then paid all the fee I owed them, they even sent the over paid amount to me and told me, 'Your account has been canceled!" What a relieve !! I was so happy about my decision. BUT, after two months later, I got a bill that charges me $150 for DSL service, what is for??? please give me a reason!!! WOW, this is America, not some 'carribin island',who is going to stand up to speak for the customer? What a liar, ripped off! Anybody here read my message,please be careful about this company, learn the lesson from me. Barbara 8/20/11 isn't there anything lower than one star? no wireless service in all of eastern long island. after screaming at the top of my lungs they admitted they only have one tower and it is "seriously eroded." that means NO SERVICE. cannot hold a call, calls fail over and over, can't hear anything phone goes mute, emails take hours to come in. if I hear "I'm sorry for your frustration" one more time I am going to drive from NY to Texas and make the biggest scene ATT ever saw. they suck. liars and thieves. oh, and did I mention they "don't guarantee service?" well what are we paying for? i can have no service for free. F them. Don Brown 8/24/11 I have been trying to get my cell phone service at my home and ATT keeps saying on there map that I have service. I DON'T and I pay over 200.00 for all cell phones. I have been with you since 2006 and I CANNOT WAIT TO LEAVE YOUR COMPANY!!!! you say that you have the least drop calls you are kidding me I have more drop calls and no service but you keep taking my money. And I can't get no help from you. YOU ARE A JOKE. I will seek to get legal help.I wouldn't recommend your company to anyone!!!!! Vickie 8/24/11 AT&T cancelled our service in error. We have been trying for over a week to have it back on. We had service for 27 years. They tell us that we have never had service & transferred us to Verizon. Verizon says At&T has our service & until they turn it back on, we can't transfer to Verizon. Help!!!! I have been on phone for over 8 hours on 3 different days & still no service since 8/16/11. Dr.Julio A. Marrero 8/25/11 I'm a 15+ year client with your company and actually very dissapointed about the poor maintenance of your equipment in Puerto Rico. I now that month pass and your tech. personnel don't calibrate the antennas. Now with a simple tropical storm the network is very unstable. I can imaging what will happen in a major Hurricane. All sound to poor management and none supervision. Is a shame that a grate company name goes down by poor human resources. W K Siglar 8/27/11 Telephone No. 206-377-1655 is a number in Delhi, India. A bogus operation to obtain money from people. They start-off saying were from the Grand Office in Washington and you have money in several thousands of dollars: You must oay the tazes and Western Union Fee, but your Grant will more than cover this small amount. Can this nimber br blocked? It is from India snd is used to scam United citizens out of money--hard earn money. Will Tellitall 8/28/11 I've never really had much of a problem with At&t services, other than they are too expensive. But I am considering getting a new carrier after seeing some of their TV ads. The one in particular that sucks the most is when the lady goes off on her husband and says 'my mother was right, I should've married John Clark'... The commercial is somewhat abusive and really doesnt get much of a point across, other than AT&T thinks their customers deserve abuse and they obviously have too much money to waste on worthless ads. The way they made that lady sound in their ad makes me sad to be female that has AT&T as a carrier, so Im pretty sure they need to do a better job with marketing, at least show some tact? Here's a great idea for a follow up commercial: show that lady daydreaming about her how her life would've been if she would've married John Clark. Show them living in a trailer park with 6 kids running around, and her mother, (who she obviously respected more than hubby in the previous ad) would be sitting in her used recliner, screaming at her daughter "why didnt you marry the smart one!?"... Then she could snap out of her day dream, realize how lucky she is and that she reacted like a spoiled bitch. Apologize to her huaband and say, " I should've trusted you dear, after all, you DID choose AT&T to begin with," (in a non-sarcastic way)... That might actually make AT&T look good! Just a thought... Sherry Downs 8/28/11 AT&T SUCKS WHEN IT COMES TO SERVICE! I PAY ALMOST $200.00 A MONTH, HAVE 3 PHONES AND THE INTERNET. THE PHONE I PAID 79 CENTS FOR HADN'T WORKED RIGHT SINCE I GOT IT ABOUT 2 1/2 MOS. AGO. AT&T WOULDN'T EVEN CHANGE IT FOR ANOTHER ONE. ALL I GOT WAS ONE EXCUSE AFTER ANOTHER!!!!! EVEN THO I HAVE BEEN WITH THEM FOR A LONG TIME (MY CONTRACT RAN IT'S COURSE). I WENT AHEAD AND SIGNED ANOTHER 2 YR. CONTRACT ON THE FAMILY PLAN, NOW I HAVE TO PAY $180.00 PER PHONE TO CANCEL THE CONTRACT!!!!!!!! THAT'S $414.00!!! I'LL NEVER BE A CUSTOMER OF YOURS AGAIN. AT&T CAN KISS MY AS&S!!!!!!!! GRRRRrrrrrrrrrrrrrrrrrrrr!! Frustrated Customer 8/30/11 Collectively, we need to expose this corporation. There are hundreds of irrate customers with valid complaints. How can we get our complaints seen and/or heard? With social media and web access, there's gotta be a way to have our voices heard. I,too, have been dealing with a recurring issue. Since July 5th, I have spent hours on the phone. Each time I record all customer service reps info, time of calls, etc and still the issue isn't resolved! Out of the 13 people with whom I've spoken, one has been knowledgeable and helpful. How do they remain in business? Good Customer service certainly isn't their motto. Gretchen Hebl 8/30/11 Never recommend this service to anyone, I have had nothing but problems with the service for the past year. The company has been emailing me my dads bill and then mailing me late notices for my phone number. I call and they give me a $35 dollar credit. Next month rolls around and the same thing. Finally I cancel the service all together and suddenly I have a bill for nearly $200 for late fees that are not substantiated and low and behold the $35 credit has re-appeared as amount owed. Forget even trying to get someone on the phone because that stupid automated service is more annoying than helpful. I was once on hold for over an hour waiting to speak with someone to correct this and even after cancelling service I am STILL having difficulties. I would rather have no service (which I currently don't) than have service with AT&T and being toyed around and lied to. What happened to customer service? Again I would NEVER suggest anyone receive service from this very poorly run and organized company. D.A 8/30/11 AT&T is a big crock of crap. Lets see just how much money they really want to spend. Absolutey no good service from them. Our American govt is following in the same footsteps as AT&T, so it don't matter anymore all we can do is stand up together to get our point across. Screw AT&T, and their crappy CEO Randall Stephenson. I know good and well they hear all of these complaints and do nothing about it. If the CEO did care he would make a big broadcast with his concern. Lets just all give up on AT&T and maybe they would get the hint. And another thing is they have a monoply on all the towns so you have to go thru them of get crazy high HugheNet, which is not even that good. 8/30/11 WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!! CAN NOT GET THROUGH TO ANYONE WHO IS WILLING TO HELP ME ON ANY 1800 NUMBER0--SAME OLD STORY SIT ON HOLD FOR 30MIN THEN GET TRANSFERED AROUND AND HUNG UP ON OR DISCONNECTED. THEY DO NOT VARE ABOUT THEIR CUSTOMER-----STILL WAITING FOR SOMEONE TO FILL THE HUGE HOLE IN OUR FRONT YARD---VERY DANGEROUS SITUATION. Phil Tobin 8/30/11 Randall L. Stephenson, Chairman, Just a short note to let you know that I have just spent the better part of an hour with one of your "Business Specialist" at your downtown Portland Oregon office on S.W. Third Ave. Her name is Jewels Barkhuff I had been having trouble with long distance International roaming charges, and she was kind enough to spend time showing me the best way to set up my account. She is a perfect example of why I have stayed with A. T & T all these years. I own a small business in Portland with 30 employees. Normally I only hear from customers when there is a problem. What I really appreciate is when I hear from a customer about one of my staff when they have done something exceptional. The purpose of this note is to let you know that this young lady was an exemplary employee and should be reconized. Best Regards, Phil Tobin Portland, Oregon Denise Zuber 8/30/11 The ad on TV regarding choosing between Jennifer and Kile to have the last request or recording a program is absolutely awful. What kind of a message is this really sending to your viewers. This is the worst you can have put out for the world to see. There is nothing funny about it. Dale Borgen 8/30/11 I am having problems with DSL service, very poor everything including customer service.I retired from SBC which purchased AT&T and have experienced the POOR level of service others have. AT&T no longer gives a dam about residential or landline service, the money is in wireless so the hell with the rest of us. Donald Chanan 8/31/11 Your company has now replaced Comcast as the #1 poor quality response center. No one has any idea how to resolve problems. TRAIN YOUR PEOPLE,or better yet replace your HR manager. Colin Shubitz 8/31/11 At one time I couldn't figure out whether AT&T was completely incompetent or very smart. After many, many calls to their 'support' department over monthly overcharging, services that continued to be billed after I had cancelled them, and other ridiculous screw-ups I know know that are very smart. For all the refunds they promised I never saw a cent. They have an entire department whose sole job it is to listen to your complaint and then hangup. And their products and services suck -- nothing is slower than U-verse High-speed internet. A basic page can take 8-10 seconds to load. Believe me—this company's philosophy is to steal as much money from their subscribers as they can. If you can free yourself from this fraudulent, blood-sucking corporation do it today!!!!!! Karen B 9/1/11 My dsl internet has been up and down for the past 2 weeks. I have spoken with internet technical support in India whic told me I need a new modem(which I did not) I have had 2 techs out and they both give me a different story and 30 minutes after they leave it goes down again. I can never get anyone to return my phone calls..still having problems and as I type this I am praying the connection last until I complete this message. I am very unhappy with AT&T. Quick to collect on your bill...but not to provide quality customer service and repairs HARPREET KALSI 9/16/11 IF I DONT GET A CALL BACK FROM A CUSTOMER SERVICE MANAGER WITH A CALL BACK NUMBER AND/OR EXTENSION THAT REALLY WORKS, THEN I WILL BE CONTACTING YOUR CEO AT HIS HOME IN PERSON. HARPREET KALSI 832-794-2294 JLT 9/2/11 At&T Wireless was installed without my permission at a rental home that I own in East Lansing, Michigan. Exsisting outside boxes were removed and wires cut. I need to determine that my interior land line phone jacks are still intact, and if not ask that AT&T return them to functionality. All I see are removed boxes and wires cut and a new AT&T wireless box in a new place on the outside of the house. I have spent at least two hours on the phone talking to five different people...some of whom say they will come out and take care of it and another saying that AT&T takes no responsibility for making new "holes" in the wall of a home that I own or the the removal of phone wires for land line interior jacks. They will address it only, if and when someone wants AT&T service at this address. I need help with this.....there was NO PERMISSION ON MY PART FOR THEM TO DO THIS INSTALL which made changes to the wiring of my home. I just want to be sure the interior land line jacks are functional. Elaina 9/2/11 My husband updated his phone to an iphone. He was displeased with the service/phone so we turned it in within the 30 day mark. We wanted his phone line shut up because he was going to Sprint. I asked the ATT store where we returned the phone in Broken Arrow, OK to keep it on until the end of the billing cycle that way we could get off pictures, videos, contacts, etc. from the sim card. Everything was okay for about an hour until I tried to call my husband and his phone was OFF. Kept getting "*dun dun* the ATT wireless suscriber you are trying to reach is no longer in service" so I instantly called ATT "customer care" the lady I spoke to said "Oh no we show the phone is still activated" she even said she called the number(while I was on hold) and it supposedly went through. So we hang up and I try to call my husband..same issue. I call ATT back and get a man who was rather helpful and actually tried helping me...35 minutes later the call drops(go figure since I drop 7 out of 10 calls on my phone)and he never called back. I didn't feel like messing with it so I thought I'd just get over and we'd be out those videos/pictures. My next month bill comes and his phone is STILL on th bill. Call customer care and the lady I spoke with said what happened was they deactivated the sim card from the iphone(which mind you was never activated in the first place. we kept his original one) so she tried activating it and couldn't. She said the reason they probably did that was so I wouldn't get charged a deactivation fee..okay so make me pay for a service I can't use? She said she'd turn it off. This months bill STILL has his phone on there. So I call customer care and speak with Rachel B who says she'll credit me $50 for the trouble and the past 2 bills on that line. Awesome. WRONG, get a call this morning saying the claim was "denied". Spoke to Brandon W. who said it was denied by "upper management" and there was nothing they could do, asked for his supervisor and was told okay if i wanted to hold 10-15 mins I told him No, that he could take my number and have him call me back. Brandon then offers a 25 credit for having to call in so many times. Whoopty doo. It's not the monetary issue that is the problem. It's the principal and the fact they can just screw over loyal customers. I've been with ATT since 2/18/09 and have never missed a payment and haven't complained much(except about continuous dropped calls) and this is the repayment I get for being a "loyal customer"..."Oh sorry theres nothing else we can do. I asked for the presidents number or email address because I'm tired of getting the run around and getting screwed over on such a small issued and treated as if I don't matter. His reply "we don't have any contact information" really? I worked in customer service..I know how agents BS customers! I know one little customer obviously isn't important to them so I'll sure be happy when my contract is up! Sprint...here I come!!!!!!! Marques Phillips 9/2/11 I had applied online for an open sales position an AT&T store in a nearby mall. I spent 30 to 45 minutes signing up and drafting an online application complete with 5 years of past relevant work experiences and uploading a very extensive resume that was highly descriptive of my many qualifications for this postion. Upon submitting my application, I immediately received and email informing me to take an online test (questionnaire) in order to fully complete my online application precess. I then spent another 40 minutes or so carefully answering the 114 questions as honestly and consistently as possible. Upon pressing the "submit" button, I ALMOST INSTANTLY received another email from AT&T Management Staffing with a subject "Not Qualified for Position". It basically stated how "based on the required prescreen questions and/or required testing, I did not meet all of the required criteria for this position" and ended the email with "Best regards, AT&T Management Staffing". After reading this instant response, I felt the need to address my concerns and disappointment as follows: AT&T Management Staffing, I must express that I do not think it is giving applicants a fair opportunity at a job possibility if our qualifications are solely based on an online questionnaire, instead of a chance to make a real impression in a face-to-face interview. Based on how swiftly I received this email, it is also obvious to me that my extensive retail resume and experiences in this field were not considered or even reviewed at all. This has been an extremely disappointing experience and the past hour could have been much better spent. Best regards to you, Marques Phillips Ken Eldridge 9/3/11 I have been getting an e-mail bill monthly from these folks for an account ending in 7718 . . . yet I don't have an AT&T account! Someone pays it monthly as it shows a credit each month from the preceding one. When I call AT&T and ask them to direct the e-mail to the correct party they say they cannot, as they cannot determine the account number from only the last four digits that appear on the e-mail . . . this is getting to be harassment! K. Scruggs 9/11/11 Worst company to deal with (period.) Customer service does not exist. When a real person finally does answer the call - absolutely no brain cell activity. One woman 'muted' me so she could "tell her co-worker something." The best experience was when I finally did get someone who knew their stuff, and he had the nerve to try to sell me more service!! Where do they get these people? davd 9/11/11 I have been discriminated against and have experience a HIPPA violation from a supervisor. I have sought legal action - who do I contact from ATT to report the supervisor? David Ffgdavid@gmail.com Carol 9/11/11 I was a victim of an AT&T bait and swtich marketing scheme. I was promised that I would receive a 200 Visa gift card for switching my service to AT&T. When I called to find out where it was after 2 months of waiting, I was told that I would not get it because the rep had not documented my order. I am furious. I know there is someone else out there who's had the same experience. I plan on fighting this. Did this happen to anyone else? Randall F. Briney sr 9/12/11 I just wanna say how much AT&T has changed since my grandfather worked there. First we called and got service which was suppose to be around $50 a month. When we got our first bill it was $176!! Wow what happened here you say? That's what we'd like to know. when we called we were transferred 21 times and on hold for over 3 hours!!! when we finally did get a supervisor, she said nothing was wrong with the bill and the customer service rep must have made a mistake. Did she fix it you ask?? Not even close!!!!! She just gave us the cancellation number and told us that there would be between $150-$300 cancellation fee, which we already knew being that we heard that alot during the 21 times we were transferred around!! Nobody we talked to helped us with our issue!! Where was the customer service you ask? That's what we'd like to know. For what we're paying them for phone and internet, we could get phone, internet and cable service for cheaper at our local provider that we switched from to get a cheaper rate from AT&T.Not only that but we were suppose to get $ 200 in rebates that made our bill even cheaper but..... when we got our pro-rated bill..lmao it was almost 3 times as high as it was suppose to be!!!! I hope AT&T goes bankrupt and thee stock falls to nothing!! They were so unwilling to help and rude!! I hope everyone sees this and they realize how AT&T's policy is... to get your money first!!.. then let you worry about getting in contact with them and try to get your service and bill right!!! YOU SUCK AT&T!!!! Unsatisfied Customer 9/13/11 Wouldn't recommend AT&T to my worst enemy. They cut off my Internet when they disconnected my fax line on Ftiday and today after 14 1/2 hours on the phone (while trying to run my business) they tell me it isn't available on my line. WTH?? I just had it six days ago!!! Been transferred 17 times, hung up on 5 times, spoke with 12 people (have their names, date & times I spoke with them) and 14 1/2 hours I am DONE!!!! Am changing carriers and when cell contract is up I'm going elsewhere as well!!!! Idris 9/16/11 AT&T has bad service in the world.No help at all. Emkal Communications 9/14/11 Hi- there are so many 1-star ratings on here...I almost (key word-almost) feel sorry for ATT. Well--here's one more story for you- my client switched their commercial lines to a VoIP provider- asked ATT to port the main and fax number, cancel the roll-over numbers and retain the DSL service (for the VoIP service). What did they do? the total opposite: they ported the numbers (YA HOO), kept billing the roll over numbers and turned off the poor guy's DSL service. Guess what? They're not going to credit this guy the charges for his rollover numbers. President- Emkal Communications. Frank Povah 9/15/11 Dear AT&T Today, Wednesday September 14, is the fourth day I have been without a telephone service of any description. It seems that the service failed intermittently from about Friday 9th until the morning of Monday 12th, when it became permanently inoperable. Have any of your organizationÕs administrators attempted to navigate the AT&T website to lodge a repair request for a land-line telephone service? I suspect not. Neatly laid out it may be, but the typeface chosen for the introductory page is an obscure one and on my computer Ð a Macintosh running the latest-but-one operating system Ð is rendered so small and so pixelated as to be unreadable without risking permanent eye damage by peering at the screen from a distance of about half an inch. When I did decipher the instructions, I was directed to a video that showed me how to troubleshoot the problem. I did so, even though I risked using up the laughably small download allowance that my overpriced, technologically backward and pork-barrel addicted ISP begrudgingly grants me. Nevertheless I persevered, ascertaining that the problem was, as I suspected, with your organizationÕs infrastructure. Back to the website. I followed the instructions to the letter and found myself having to register my details in order to get a Òjob ticketÓ. To do this, I was told, I needed to be issued with a secret code number, which I could obtain by a simple telephone call to my friends at AT&T or by emailing them, in which case I would in two days or thereabouts receive the required information via the US Postal Service. Though I am sympathetic to the financial plight of USPS and use their excellent services by choice, I would have much preferred to call the problem in, but of course I couldnÕt. Do you see my problem here? My phone isnÕt working. No, I couldnÕt use my cell phone. You see, though I live not 20 minutes by road from the State capital, about the same distance from the adjoining County Seat and on a bad traffic day about 45 minutes from our second-largest city, the Horse Capital of the World, I do not have cell-phone coverage. Neither do I have access to cable or truly high-speed Internet, having instead to rely on overpriced satellite services, one of which provides me with an Internet service I might find acceptable if it were still 1995. I realize that you are not aware of this personal and, in the grand scheme of things, insignificant tragedy; if you were youÕd stop sending me letters printed on faux art paper telling me how much you value me as a customer and offering me TV services with the same lousy satellite provider I have now, and even bigger, brighter and speedier smartphones linked to plans you say are just the best in the nation. While IÕm on that subject, could you get whoever is responsible for your mail-outs to remove me from that particular list? You see at times like this, instead of being grateful for your wish to provide me with the best of all possible worlds, I am only able to see the bitter irony in the situation. Back to my real problem. Next followed a brief keyboard exchange with one of your websiteÕs Òtechnical consultantsÓ. He was very helpful. First he gave me the telephone number I needed to call to resolve my problem. I suggested he read my question. He did, and professed his empathy with my problem and sorrow at the inconvenience I was being subjected to. Then he told me he was an Internet specialist and couldnÕt really help me, but if I would just go to the website, I would be able to register a complaint. I was loth to do so Ð I confess to being just a little prickly by that time Ð but ignored my baser instincts and opened the ÒcomplaintsÓ portal, where I typed in a polite, though terse, outline of my problem. What was I thinking? A little message popped up telling me that the software acting as a proxy for AT&TÕs complaints department couldnÕt respond to any requests but would use my comments to continually improve the website. Now I am not one to complain. I am a man of mature years who knows that though the world is a perfect place, the humans in it are less so. However, I do have a couple of medical issues that have not yet been resolved and was expecting a phone call from a specialist to give me the results of the latest round of tests. Of course that worthy will not have been able to reach me and, given the punishing schedule that in-demand persons seem to have these days, may not bother to keep trying. My problem is not thought to be life-threatening, but sometimes the pain is bad enough to bring me to a standstill and perhaps one day I will need to call emergency services. Who knows? I suppose I could email Ð or even write a letter Ð to summon help, but it is, after all, 2011 in this, supposedly the wealthiest, most powerful nation our planet has ever known and IÕd like to think that there were other alternatives. I did manage to get help at last. My partner called AT&T from her workplace on Tuesday morning. She did not call sooner because even as late as noon on Monday I was optimistic that I may yet be able to resolve the problem without her needing to resort to using her employersÕ time and telephone to rectify a problem that is not theirs. However, as I pointed out at the beginning of this letter, I still have no phone service. I may be wasting my time writing Ð may even have acted hastily in beginning this letter Ð because I didnÕt bother to check your website to see if you have an address that is serviced by USPS, the organization you suggested I use to facilitate the issue of a code number. Still, I was ever the optimist. Yours in wistful hope, Frank Povah Stamping Ground KY 40379 SMith's 9/15/11 We need you help....we have been trying to cancel our service with AT&T since August and we can't seem to get it done! I called and spoke to Donna (rude) on Aug 19, 2011 around 2:30pm she pulled up my account asked how she could help and I asked her to cancel our service and send us a final bill. She said she needed to transfer me to another department and that she couldn't complete my request. She quickly transferred me to another rep who I couldn't understand. After being on hold for over 30 minutes...I hung up. I went on AT&T web site and cancelled on there survey form. We also wrote a letter to them that same day which I made a copy and mailed it with our bill to cancel our service. Now today September 15th I received another bill from AT&T billing for August 17th to September 16th for $83.28. I called and spoke to a Cherie (even ruder) about 3pm today who I tried to explain my story to. She wouldn't help except to let me know that they did cancel are account as of Sept 11 due to non payment......She proceeded to tell me that you can't cancel on line and where we mail the bill to there is no live person there....only a machine who takes the payment (mail)????? So no one received my cancellation by mail she said. Which I don't understand that...... How can they get away with this? They make it so hard to cancel and they charge and you can't do anything about it. I am so disappointed in AT&T and they have the worst customer service departments......they don't communicate with each other and with all departments and some are not even in the USA......that is just horrible..Could you please let me know if there is anything we can do about this. Thank You Carolyn Green 9/5/11 I have called att technical support for 2 days now with no end to the problem.Internet keeps going in and out,We have this troblem befor and had to call the head office,now on the phone with tech support now and just getting the run around.Can some one pleace help with this. G Mora 9/7/11 To ANYONE AND EVERYONE THAT POST ON THIS SITE: CALL THE CORPORATE OFFICE, WHICH IS: AT&T Corporate Office | Headquarters 208 S. Akard St. Dallas, TX 75202 PHONE: (210)821-4105 ADVISE THE FCC ON THE ACTIONS OF AT&T, LET THE CORPORATE RECEPTIONIST KNOW THAT YOU ARE NOT AND WILL NOT SPEAK TO A "RECEPTIONIST OR A SECRETARY" YOU WANT THOSE INDIVIDUALS ON TOP, LET THEM KNOW "YOU WILL CONTACT A ATTORNEY" .... LET AT&T KNOW YOU DON'T PLAY GAMES, PLACE THEM ON THE "RIPOFF SITE" THIS IS A NEW SITE THAT ONCE THE COMPLAINT IS DONE, IT WILL COME OUT ON WHEN AT&T IS SEARCHED ON GOOGLE OR ANY SEARCH ENGINE, CONTACT THE BBB. GET FULL NAMES OF THE EMPLOYEE, THEIR OFFICE LOCATION, WRITE THE TIME OF THE CONVERSATION, AND THEIR I.D. .... THEN ONCE YOU GET THIS "THEN ARGUE THE ISSUES" AND CONTACT HEADQUATERS. DO FORWARD YOUR COMPLAINTS IF YOU WANT SOMEHTING SERIOUSLY DONE AGAINS AT&T TO THE FCC ... IF YOU DON'T FIGHT BACK AND FORWARD TO THE FCC THE FACTS, THEN YOU WILL NOT GET ANYWHERE. GET ALL THEY OFFER IN WRITING, DO NOT ACCEPT ANY VERBAL OFFERS, THEY WILL SCREW YOU! AND FORWARD A COPY "CERTIFIED RETURNED RECEIPT TO AT&T HEADQUATERS. AT&T TRYS TO SCREW PEOPLE, THEY DO SO VERY EASILY "BUT THAT'S BECAUSE NO ONE IS DOING WHAT THEY HAVE TO DO, FORWARD THE FCC "ONCE THE FCC GETS LOADED WITH COMPLAINTS AND FACTS" OF THEFT BY AT&T....THEY WILL HAVE TO TAKE ACTIONS, REIMBURSE EVERYONE THAT HAS BEEN SCREWED OVER BY THIS DISGUSTING CORPORATION. 9-Yr., Happy AT&T Subscriber! 9/7/11 A long-time fan of AT&T from the Chicago area, with bundled wireless, Internet and television. Looking forward to years of innovation and advancements with you guys! eb 9/7/11 at&t cash my money orders, send to their office in atlanta ga. without a account number, and now they can;t find them. at&t should had never cash them at their wachovia bank. without poster it . at&t don't care about anything. and i want them to pay me for tracing and fax this information to them. at&t is all the same, cause if they was'st , they would had never cash them. the law protect us when people cash check or money order, when it don't belong to them. claudio nina 9/7/11 you are ridicules lazy people. no training what so ever. all they say is i "understand", but nothing they do. lazy people... wake up FRAN HUNT!!! YOU ARE THE WORSE MANAGER EVER. S. Weaver 9/7/11 I still have not received $19.95 intro promotion w/ 12 month term commitment. I have called each month since February to get promotion price. This is the worse customer service ever. No one seems to do their job-they only no how to transfer to other departments and send out equipment you do not need or ordered. I was on hold for at least 1 hour every time i called. I am very disappointed with service i have received. Bridget 9/7/11 I am very disappointed with AT&T. I have an HTC Inspire wireless phone, and the last upgrade by HTC to the phone that AT&T allowed and approved has disabled my text messaging, and has my contact images blury, to include my FB application not working properly. I have been advised, that there is no back out plan, and they only thing that I can do is a hard reset, in which I will loose all my data. THis is the only thing AT&T could offer me.. So do I not trust updates pushed through AT&T? or what?? this is insane, what if it happens again??? I'm so very disappoointed in them and their customer service provided in this matter. I do not recommend going with this service for anything. If you have an option, go with someone else. ricks 9/8/11 I tryed to get a phone service in my name and found out that a phone was already put in my name i called to find out by whom and I was transfer all around the company finally they transfer me to a collection agency, I feel it is there job to know when and where this phone was placed i still don't know today how to get collection out my name. Debra Patrick 9/9/11 I live here in Abilene,Tx. I don't get internet here . I live here in Abilene,Tx .I have try to internet service to DSL. You done anyone everyone in Abilene,Tx. Jeffery E 8/25/11 Terrible. Just terrible. I'm switching to another carrier when my contract is up. Happy Customer 8/25/11 I have had AT&T for years and they have always been great. I love how all the retarded customers are putting their address and phone numbers and account numbers online. I wonder if any body would buy that information? Also threaten to contact the local news station does not scare AT&T people. Just saying. SHERI 8/26/11 I WAS AT&T CUSTOMER FOR OVER 20 YEARS.MOVED TO NEW LOCATION AND WANTED TO TRANSFER MY SERVICE WAITED OVER A MONTH,NOTHING HAPPENED.THEY KEPT ON LYING TO ME ABOUT THE DATE.CANCELED MY ORDER.EVERY TIME I CALLED ABOUT MY NEW SERVICE I HAVE TO STAY ON LINE ALMOST AN HOUR.WORST SERVICE EVER. Benjamin Rilla 7/5/11 These people at bellsouth/ATT are awful at customer service. The only way to get anything done is to call HQ yourself. You have to go over the heads of the so-called supervisor's of customer disservice and speak to someone who will listen to your problems and try to correct them. The overall experience with this company is bad. If I could take my business elsewhere I would. Gary Hoeffken 7/5/11 I have AT&T wireless (2 phones), uVerse television, uVerse internet. I would admit the internet works alright. I have spoken to uVerse customer service and wireless customer service. There is no ownership by customer service representatives in the Oklahoma City area. My television has improved 100% - it went from1 HD channel to 2 HD channels; where are my four HD channels? Two years ago it would get better. Then it would gett better after road construction. Then it may get better after digging in my back yard. NADA! I have spoken to wireless representatives so many times I am tired of talking. I not use "Mark the Spot" every time I lose service, can not connect, drop a call, etc. Not sure it helps because no one cares that service in my home and my front yard is terrible. I live inside the city limits of Oklahoma City. I am told I can spend $400.00+ for the new 4G phone and it may help. Note that it may help; no one knows and no one knows who I can talk to. The 4G network is not working yet so I should spend for a phone that will operate as a 3G system. I have been refused a chance to chat with supervisors,disconected, and told to use my work phone to call back. Disconnected even while talking to customer service and then spend 20 minutes trying to et back with a person. I did not have room to really identify all the challenges with AT&T. Cudos to the sales office on Hefner in Oklahoma City. They care but just can't help. I would love to hear from the corporate office. I can be reached at 405-627-4540. I just hope we do not get disconnected. I will even drive to Dallas if it will help. Right now, I would not recommend AT&T to anyone for anything. Mr. Stephenson, you come from Oklahoma City; will you please help? Thank you, Gary Dana Kane (Ms.) 7/5/11 You have the worst customer service I have ever experienced. I have been on hold to cancel my service thus far for 50 minutes. During that time I have written a letter to your local office, requesting my telephone and internet services be terminated. You do not allow customers to cancel their service by using your website; we are doomed to wait on hold for a customer service rep for what appears to be eternity. fran pensacola fl 7/5/11 att has the worst customeruo service of any company out there. i thinking that the exec's at att do not read these posts or something would be done. CEO should try to call with a problem and see for themselves. J. Crockett 7/6/11 I am so dissatisfied with the At&T production when it comes to U-Verse and the knowledge of the people working there. I have been trying to get my telephone number switched over since May 25, 2011 and they can't seem to figure out why it won't work. I have had 4 different dates for this to be corrected and it hasn't been resolved as of today 07/06/11. I am so upset that its taking this long for anyone to help me. I would NEVER recommend my family and friends to your company for U-verse. Cynthia 7/8/11 To whom it may concern: I have tried speaking with someone on July 8, 2011 and was transferred from one department to another department (retention, billing, credits and collections, custom service, sales and accounts receivables) and still no assistance. Then, a AT&T representative gave me the number to Franklin Collection 800-262-7590 and I called them and he told me that I needed to call AT&T back since I feel that I am not the responsible party for the full amount of this bill. I have tried to make several attempts to resolve this issue!!! Can someone please check into this issue for me instead of trying to get $$$ from customers!!!! Sincerely, Cynthia Gray To: consumer.appeals@bellsouth.com Subject: Phone Bill Date: Mon, 18 Apr 2011 21:01:10 -0400 To whom it may concern: I have been contacting BellSouth now AT&T for over five years trying to get information about a bill that I have been receiving for several years. But every time I asked to speak to a supervisor or manager the customer service or AT&T reps will tell me that they will have to call me back within 48 hours but know one would every call. Give it a few days and call back still there was know one who could answer the questions I had about my bill!!!!!!!!!!!! On April 14 I spoke to several different AT&T employees who couldn't answer of my questions, because they didn't have access to the screen where would needed to be!!! You get transfer over three or four times before you get to where you need to be. First, my phone gets cut off because of a bill that I have been trying to fight and get answer to for over several years!!! I don't feel all of this is my bill, for the simple reason, that BellSouth and AT&T allowed this bill to continue to get larger and allowing me to have phone service just recently over a few months ago...service was disconnected. They also allowed me to have the internet for several months...but when I was asking questions AT&T reps couldn't answer the questions that was asked to them. So, I feel that this bill maybe someone else bill from the time when I stayed with roommates at that time. I had a basic package with no long distance and block for collect calls. I am really trying to figure out how this bill got so outrageous before the phone got disconnected!!!! On April 8, 2011, I have just received a letter from Financial Asset Management Systems(0024473446287) for the amount of $2,036.42. I gave them a called and told them that this wasn't not my bill and I am trying to get answers but having a hard time. So, they suggest that I call AT&T back. I know I owe something on account 7043356700577, but I honestly fill that I don't owe half of the money that is been requested out of me. I am not longer working and have been haven't a hard time. But, then when I received this letter I called and I requested to send an email to the Consumer Appeals and I hope that I will received a answer back. I am trying to appeal this bill that does not belong to me!!! Genny Menne 7/8/11 To sum things up REALLY fast......cuz I lost ALL of my patients being on hold.......ATT SUCKS! There is NO Customer Service AT ALL! NONE.....gonna even drop my IPHONE with ATT and go Back to US Cellular.......NOT RECOMMENDED.....a rating of a 1 is tooo high! Mrs. Ash 7/9/11 I have mobil phone , home phone and internet services all provided by AT&T. Their customer care is the worse ever!! I have classes and run my business from my computer and my computer services have been suspended for $31.00 and some change that I was not aware of. I of course suggested that they attached the monies owed to my new account. No cannot do was the reply. I am the same person but two accounts so the old DSL that I used when we were Time Werner customers became High Speed Internet when we switched to AT&T. So why suspend a customer that pay their bill every month for a roll over from one service to another was not recieved as monies owed for the prior service/ AT&T stinks and as soon as I convince my hubby this is a no win place to be I will cancel the whole package cell phone and all. I am a very unhappy camper!!!!!!!!!!! Ben Bishop 7/9/11 AT&T just got a new website and it STOLE MY BANKING INFO WITHOUT PERMISSION. The old ATT site would let you pay your bill ,then ask if you wanted them to store your banking info for next time or delete it (I always deleted it). I never let anyone store or keep my banking info, ever. (thats stupid). The next time I went to pay my phone bill,,WOW they had all my banking info (ROUTING NUMBER,ACCOUNT NUMBER, NAME,ADDRESS, EVERYTHING)) THEY STOLE MY PERSONAL BANKING INFORMATION. SO, next time ATT gets HACKED by some 12 year old in RUSSIA (HAPPENS EVERY MONTH) I could easally have my bank account drained and be bankrupted. I am pissed that ATT is so large they couldn't care less about there customers. I called ATT and was told that a lott of customers were upset about the same thing and there software dept is working on it. They could not even Remove the information. (thats how lame att is). IF I DID WHAT ATT DID TO ME, I WOULD BE PUT UNDER THE JAIL FOR identity theft. Jamie Steyvers 7/10/11 LET ME SAY SOMETHING BEFORE I FLIP A LID AND SUE YOUR WHOLE COMPANY!! I HOPE YOU READ THIS AND FEEL STUPID!! I AM A NEW CUSTOMER TO ATT AND YOUR TECHNICIAN CAME TO SET UP MY UVERSE AND BROKE MY TELEVISION!! I AM FURIOUS. THIS HAPPENED ON A FRIDAY AND THE TECH SAID HIS MANAGER WOULD BE HERE MONDAY TO SEE THE T.V. AND FILE A DAMAGE REPORT. THE MANAGER NEVER SHOWED UP THE TECH NEVER FILED A REPORT. YOUR WHAT U CALL "CUSTOMER SERVICE REPS" DID SSSHHITTTT TO HELP ME ALL THEY SAID WAS THE TECH DID NOT FILE A CLAIM SO THEY WERE NOT GOING TO DO ANYTHING ABOUT IT. I PRINTED A RECEIT SHOWING HOW MUCH I PAID FOR MY T.V. AND THE LETTER THE TECH GAVE ME WEN HE LEFT MY HOUSE STATING HE BROKE MY T.V. BUT FOR ALL YOU GUYS KNEW I COULD HAVE WROTE THAT SO IT TOOK YOUR REPS A WHOLE WEEK TO CONTACT THIS TECH AND HE ADMITTED TO IT AND I SSSTTTTILLLLL HAVE NOT RECEIVED MY MONEY!!!! I PAID $1800.00 FOR MY T.V. AND I WANT MY MONEY FOR IT!!! NOW THEY ARE SAYING THEY ARE ONLY GOING TO GIVE ME $600.00 BECAUSE THE T.V. IS 2 YEARS OLD. I HATE YOUR CUSTOMER SERVICE AND I WILL NNNEEEEVVVEERRR BE YOUR CUSTOMER AGAIN AND I HOPE PEOPLE REALIZE WHAT A GREEDY COMPANY YOU ARE!!! LUCITA INTERNET 8/6/11 AKO'Y NATATAWA SA BAWAT AKING BINABASA.AKO'Y NALULUHA DAHIL SA PANGIT NA AKING BINABASA.NGAYON ALAM KO ANG AKING BABASAHIN NOON AY NAKAKATUWA.PILIT KONG HINAHANAP ANG GANDA NG BABASAHIN NG NAKARAAN,NGUNIT DI KO MAKITA.NASAAN NA BA SILA.SIGURO UMUWI NA.SAAN KAYA SILA NAKATIRA,PARA AKING MAKASAMA.DAHIL SA GANDA NG KANILANG NILALAMAN AKO'Y NAHALINA.SANA AKO RIN TULAD NILA NA MAY SADYANG PUPUNTAHAN.DI TULAD NG AKING INAAPAKAN,ANG LAYO NA NG NAKARAAN.NGITI NG LUHA,IYAN ANG AKING KASAGUTAN.NGAYON SAAN NGA BA AKO.ANG LAYO NG NAKARAAN.BABASAHIN=BABASAHIN SUNDAN KO,TURO MO.PAGKAT IKAW ANG HANAP KO.LIGAYA KO,IKAW ANG BUHAY KO. Melanie Smith-Howard 7/11/11 I signed an agreement on May 13, 2011 to transfer my small business account to AT&T. Today is July 11, and my phones do not work and my email does not work. This is the fourth time my phones have been down since the transfer took place. Mind you, the transfer only took place recently. Shorty after May 13th an AT&T representative showed up at the office unannounced and was in the basement where the phone equipment is located. He left and nothing was accomplished by his visit. When we called AT&T to inquire when the service would transfer they had no idea we were a new customer. In fact we were told that no one had been to the business. "His" report was listed as a no-show meaning no one was at the office though he was here for two hours. Next guy showed up and said there was a problem with the line and he disappeared. Third guy showed up and he fiddled with the box outside the house and he changed the lines to AT&T but the phones did not work for four business days. Out of frustration, I told AT&T if the phones were working by 5PM, I would find another provider. I was told that the next date of installation was July 17. Ridiculous. I finally found a competent woman named Sherry who was able to get the phones up; however, there was no voice mail or roll-over feature which I had purchased with the contract. Also the internet was not changed over. I was told that the date for the internet service to be converted was July 27th. Again, ridiculous. I imposed a deadline to get the internet changed over on Monday...today. A gentleman came over and guess what? Neither phone lines were working this morning. He changed over the internet which does work; however, he couldn't tell us how to set up our email accounts. I heard "not my job, you'll have to call technical support". My assistant and I have been on the phone all day trying to resolve this. If it is not resolved by 5PM today, I'm going phone shopping. I know I can't send this email because my email doesn't work. Hahahaha. I have hate in my heart for AT&T. Funny thing for a communication company to try and put me out of business. Christina Diaz 7/13/11 ON MAY 2011 AT & T decided they were going to put up new internet cable lines in the Lake Zurich Illinois suburbs and neighboring suburbs!!! It is July 10th and 3 months since I had any internet service period!!!! A CUSTOMER SERVICE REP CALLED IN MAY AND BASCIALLY TOLD MY HUSBAND THE INTERNET WOULD BE OFF FOR ONLY A WEEK..THEN IT TURNED TO TWO MY HUSBAND WAS UPSET AND DEMANDING ANSWERS FROM ANOTHER CUSTOMER SERVICE REP AND CALLED AGAIN AND SPOKE TO THE IT MANAGER. FIRST THEY SAID IT WILL BE ON IN A WEEK, THE LIES TURNED TO MON, TUES, FRI AND LATEST TUES OR WED THE VERY LASTEST. THEN FOR ANOTHER 2 WEEKS WE CALLED AND MY HUSBAND AND I WAITED FOR 5-10 MINS AND MORE LIKE 30 NO CUSTOMER SERVICE REPS EVERY ANSWERED THE CALL AND WE FINALLY WERE SOOOO UPSET WHICH WE HAVE THE RIGHT TO BE WHY NOW THEIR NOT ANSWERING THE CSR LINE AND WHEN MY HUSBAND GOT THROUGH ALMOST A MONTH LATER THE SUPERVISOR MIKE WAS SUPPOSED TO CALL AND NEVER DID. THE CSR SAID IF WE CANCEL THEY WILL CHARGE US A FEE WHICH DOESNT MAKE SENSE WHY WE FUCKEN HAD INTERNET FOR 3 MONTHS AND STILL NO PHONE CALL,EMAIL LETTER APOLOGIZING FOR ANYTHING. THEIR PAGES HAS SAID WHEN WE TRY TO CONNECT THAT THEY ARE EXPERIENCING TECHNICAL ISSUES FOR 3 FUCKEN MONTHS AND GIVES US THE CSR PHONE NUMBER!!!! NOW WEVE BEEN FORCED TO GET INTERNET FROM CLEAR!! AFTER AT & T FORCED US TO PAY FOR THE WHOLE YEAR WHEN WE SIGNED UP FOR INTERNET IN SEP 2010 AND HAVE THE NERVE TO PUT 2 ORDERS PLACED ONLINE LIKE RETARDS WHEN WE NEVER FULLY COMPLETED OR PUT CREDIT CARD INFORMATION BECAUSE THE SITE WAS DOWN!! ITS BEEN ONE PROBLEM AFTER THE OTHER AND ALSO THEY NEVER SENT US A MONTHLY BILL AND HAD THE NEVER TO CHARGE US A LATE FEE. WHEN WE FIRST HAD THIS ITALIAN MAN SMOKING AFTER MY HUBBY CALLED THE IT HELPINE 5 X THEY FINALLY SENT SOMEONE OUT TO OUR HOUSE BECAUSE THE PREVIOUS PEOPLE CUT THE PHONE LINES!! THEN ANOTHER IDIOT COMES BURY THE PHONE LINE!!!! WE WERE FORCED TO PAY $110 DOLLARS TO LOCK OUR 14.95 A MONTH RATE AND A PREVIOUS SUPERVISOR LAST YR SAID WE WOULD GET OUR MONEY BACK IN DEC OF 2010 AND DIDN MAKE ANY SENSE WHY WE HAD TO DO THIS TO LOCK IN THAT RATE. THEN MIKE WHEN WE CALL FOR THE 15TH TIME SAYS WE GET THE REFUND IN SEP 2011 WHEN THE CONTRACT ENDS!! BUT WHAT ABOUT THE 3 MONTHS I PAID FOR AND HAVENT HAD INTERNET IN ADVANCE TO LOCK IN THE RATE!!! I NEED TO RESPOND AND CALL ME ASAP 847-845-0805 AND GIVE ME MY REFUND!!!!!! AND I FEEL SORRY FOR PEOPLE THAT HAVE CABLE INTENET AND PHONE!!!!!!! THEY ARE THE WORST, HORRIBLE LIARS, INCOMPETENT. A RIP OFF AND A SCAM AND IM REPORTING THEM TO BETTER BUSSINESS BUREAU AND CALL THEM PERSONALLY TO GET MY REFUND!!!!!! 7/13/11 I have had made several attempts to have my bill adjusted, after months of speaking to a att represntive and getting the run around about my bill I finally cancelled my service , they are unprofessional and apparenly not equipped to handle the problem. I will never go back to att again..Very Upset J. Beeke 7/13/11 This is by far the worse company in the world. I have not had their services for almost 5 months and just resently ATT turned me into a Collection Agency for a UNKNOWN charge that I never paid them..... WTF. I have been on for the phone for 3 hours trying to get this taken care of. They gave me the corperate number because they said that was the only way my problem would get taken care of..... and no one at that office ANSWER the phone! Thanks ATT now I have a colelction agency calling me 15 times aday over a charge that I have no clue about AND no one at ATT can find my file that I was ever a customer! I was a customer for 2 weeks because their DSL never worked in my area....... please just use ANYONE else but ATT for DSL! Carol Thompson 7/14/11 I am very upset with At&t, we have been waiting for over 4 years to get uverse, and we still cannot get it. It is 2 blocks away from us. It has been 2 blocks away from us for over 2 years. WHAT IS THE PROBLEM?????? Mark Brown 7/14/11 Now going on a year and several techs later ATT still has yet to complete or make repaires to the switching cabinet for my area.About the best I can get them to do is reset the ports on the utility side so I have internet access. Still getting the run around on the UDP to TCP issues with no resolution.Perhaps they should spend more time fixing the issues rather than humoring the customers! Perhaps the worst service by a provider I have ever had TR 7/14/11 I canceled my DSL and land line on 5/28/11 and i am still getting billed. I have called three times and have been told I'm all set. Then I get a bill the next month for the full amount. I am on hold right now to address this the fourth time. 21 minutes on hold and counting. Andrew Glenn 7/15/11 DO not go with UVERSE!!! when uverse is down, it takes down everything-phone, internet and TV! we were down for several weeks. i had home phone and internet put back under just ATT and not uverse. sadly, the home phone account was set up incorrectly, has static and no maintainance plan. after being transfered to the fourth person and waiting 40 minutes on the 800 number i have thrown up my hands. ATT does not provide service!!!! A.j. Menzie 7/15/11 My AT&T experience should have a negative number option. I've spent over 8 hours on hold and 2 days waiting for technicians that never showed up. AT&T doesn't care about people just profits. A.J. Menzie (281)773-8988 A.J. Menzie 7/15/11 I would like AT&T to: 1.Give An explination from AT&T about the actions of the Dispatch department on 7/14/2011 and 7/15/2011 that kept my company from being able to provide the service we are responsible for to our clients. 2.I would also like them to provide the service they promised immediately without excuses. 3. option a. The Dispatch manager that lied repeatedly to my company to come and explain to my team members and clients why we are not important enough to stay on schedule. 3 option b. The dispatch manager to write an apology on a 4 foot billboard and wear it in my parking lot for the same amount of time I waisted being lied to today 12 hours. tracy 7/16/11 This if AT&T broadband, your stupid diagnostic may say everything is ok , but it isn't.. you really need to address this issue..I know if I call they will tell me I need to upgrade and thats just a crock &%$#, How can u expect a person to enjoy something they pay for when you don't do anything about it Martha Smith 7/18/11 AT&T never could get my internet working and never provided a permanent phone number so I could make no long distance calls. DENNIS VAN PELT 7/22/11 I CALLED AT&T CUSTOMER SERVICE ON TUESDAY JULY 19,2011 AND TALKED FOR TWO AND A HALF (2 1/2) HOURS TO PEOPLE WHO REFUSED TO GIVE ME THEIR ID NUMBER OR LOCATION SO THEY CAN BE IDENTIFIED. THEY MOSTLY LIED TO ME. I CALLED AGAIN ON WEDNESDAY JULY 20,2011 SPENDING ANOTHER TWO AND A HALF HOURS (2 1/2))OR SO. THEN ON THURSDAY JULY 21, 2011 AFTER ABOUT TWO ADDITIONAL (2)HOURS I GOT HOLD OF MS. COOPER IN LOS ANGELES IN THE AT&T COLLECTIONS DEPARTMENT IS WHAT SHE SAID. ALMOST SIX HOURS OF CALLING AT&T. THEY DON'T CARE ONE LITTLE BIT ABOUT CUSTOMER SERVICE YET THEY HAVE NO PROBLEM CASHING MY CHECK OR TAKING MY CREDIT CARD. IF I HAD TO DO IT ALL OVER AGAIN. I WOULD NOT USE AT&T NOR WILL I ADD OTHER SERVICES TO MY ACCOUNTS. IF ONLY FEDERAL JUDGE HAROLD GREEN WERE STILL ALIVE TO GET THEIR ATTENTION. THE FEDERAL GOVERNMENT SHOULD NOT ALLOW AT&T TO BUY T-MOBILE. LET ME CONTINUE, BEFORE MS. COOPER EVEN HEARD MY SIMPLE PROBLEM AND WHAT I WANTED AT&T TO DO. MS. COOPER INFORMED ME THAT MY COMMENTS COULD BE CONSIDRED A "TERRORIST THREAT". THIS THREAT IS BECAUSE I WANTED THE ID NUMBER OF AN AT&T EMPLOYEE, SEVERAL ACTUALLY. MS. COOPER SHOULD BE FIRED FOR SLANDER AND DEFIMATION OF CHARACTER AND AT&T SHOULD BE SUED. BUT ITS NOT WORTH MY TIME. PLEASE AT&T CEO AND LEGAL DEPARTMENT, SEND THE FBI TO MY HOUSE TO ARREST ME, I NEED THE MONEY. ILL BET YOU A DOZEN DONUTS THAT MS. COOPER IN THE AT&T COLLECTIONS DEPARTEMNT IN LOS ANGELES IS BLACK. I AM CONSIDERING CHANGING FROM AT&T TO ANOTHER VENDOR AND YOU SHOULD TOO. MY PROBLEM!!! I WANTED AT&T TO CONTINUE TO SEND THE CHECK IMAGE OF MY CHECK PAYMENTS TO MY BANK ELECTRONICALLY SO I CAN HAVE A COPY OF THAT CHECK. MS. COOPER INFORMED ME THAT AT&T NO LONGER GIVES THEIR CUSTOMERS THAT OPTION EVEN THOUGH IT IS A FEDERAL LAW IN PLACE FOR AT LEAST 50 YEARS. THIS IS CUSTOMER SERVICE AT AT&T. DENNIS VAN PELT 7/22/11 JULY 22, 2011 AT&T CEO I CALLED AT&T CUSTOMER SERVICE ON TUESDAY JULY 19,2011 AND TALKED FOR TWO AND A HALF (2 1/2) HOURS TO PEOPLE WHO REFUSED TO GIVE ME THEIR ID NUMBER OR LOCATION SO THEY CAN BE IDENTIFIED. THEY MOSTLY LIED TO ME. I CALLED AGAIN ON WEDNESDAY JULY 20,2011 SPENDING ANOTHER TWO AND A HALF HOURS (2 1/2))OR SO. THEN ON THURSDAY JULY 21, 2011 AFTER ABOUT TWO ADDITIONAL (2) HOURS I GOT HOLD OF MS. COOPER IN LOS ANGELES IN THE AT&T COLLECTIONS DEPARTMENT IS WHAT SHE SAID. ALMOST SIX HOURS OF CALLING AT&T. THEY DON'T CARE ONE LITTLE BIT ABOUT CUSTOMER SERVICE YET THEY HAVE NO PROBLEM CASHING MY CHECK OR TAKING MY CREDIT CARD. IF I HAD TO DO IT ALL OVER AGAIN I WOULD NOT USE AT&T NOR WILL I ADD OTHER SERVICES TO MY ACCOUNTS. IF ONLY FEDERAL JUDGE HAROLD GREEN WERE STILL ALIVE TO GET THEIR ATTENTION. THE FEDERAL GOVERNMENT SHOULD NOT ALLOW AT&T TO BUY T-MOBILE. LET ME CONTINUE, BEFORE MS. COOPER EVEN HEARD MY SIMPLE PROBLEM AND WHAT I WANTED AT&T TO DO. MS. COOPER INFORMED ME THAT MY COMMENTS COULD BE CONSIDRED A "TERRORIST THREAT". THIS THREAT IS BECAUSE I WANTED THE ID NUMBER OF AN AT&T EMPLOYEE, SEVERAL ACTUALLY. MS. COOPER SHOULD BE FIRED FOR SLANDER AND DEFIMATION OF CHARACTER AND AT&T SHOULD BE SUED. BUT ITS NOT WORTH MY TIME. PLEASE AT&T CEO AND LEGAL DEPARTMENT, SEND THE FBI TO MY HOUSE TO ARREST ME, I NEED THE MONEY. ILL BET YOU A DOZEN DONUTS THAT MS. COOPER IN THE AT&T COLLECTIONS DEPARTEMNT IN LOS ANGELES IS BLACK. I AM CONSIDERING CHANGING FROM AT&T TO ANOTHER VENDOR AND YOU SHOULD TOO. MY PROBLEM!!! I WANTED AT&T TO CONTINUE TO SEND THE CHECK IMAGE OF MY CHECK PAYMENTS TO MY BANK ELECTRONICALLY SO I CAN HAVE A COPY OF THAT CHECK. MS. DENNIS VAN PELT 7/22/11 I AM FILING MY COMPLAINT WITH THE FCC AND THE FTC AND SENDING A COPY TO THE CEO AT AT&T. I ONLY WISH FEDERAL JUDGE HAROLD GREEN WAS STILL ALIVE TO SLAP THEM DOWN AGAIN. Cliff R. 8/4/11 I changed plans with AT&T on my wireless. I have been auto pay since they allowed it. I have a great pay record because of it. Back in Dec. is when I changed plans and put other family members on the new plan. I did not know that they cancelled the auto pay on the old plan so when I got the last bill I just ignored it as it "is on auto pay" Now 8 months later I get calls, LOTS OF THEM from a collection agency wanting money. I call AT&T and really get no where as to what the money is for, the collection agency just wants $$$$ I owe it so pay up. At&T wasn't much better just telling me that it wasn't included in my last payment to them, but can't tell me why it is the amount it is or where it came from. I will be sent a copy of bill and I can pay collection agency. I tell them I NEVER will pay a collection agency NEVER . They say OK I can call back in and they will take payment. I finally get bill , still don't understand it, call back in. They can't find old account in system, I have to explain all over again. I am really PISSED now. Man says he will just wipe out amount for hassle and bother and for length of time I have been a customer. OK, But he has to call me at home, after work to get old account number. He is to call me at 6:30 No call. finally get a voice mail. I can't do it, sorry maybe give you a credit, I will call back later. NO CALL . I try to get him back, I have his name IMPOSSIBLE, you get what every call center they send you to. Finally get a woman, NOthing in my file, NOTHING. SO I have to go all over it again. NOW I AM REALLY PISSED. She is like JUST PAY IT YOU OWE IT. I am not disputing charge now, just want to know why it was not handled properly to begin with and now they are embarassing me over their error. I finally just hang up on her. I keep getting calls from collection agency, I just sent them a cease and desist letter. now I can deal with AT&T only. I am going to cancel my cell phone when it comes do, ATT just burned their last bridge. I get poor reception, dropped calls and now HORRID customer service. Not worth it. That last bill is going to cost them more than it cost me. 4 of us are leaving. I have my home phone with them too, that is changing now. TERRIBLE service. Scott and Lisa Cahrier 8/4/11 All I can say is OMG....AT&T SUCKS.....We have had issues for well over a yr now. We have had dozens of Techs out to our house. One man said he was a supervisor. He came to our door said he was replacing our lines. Well, let me tell you he LIED. He went to his truck talked on his cell and smoked 2 cigerettes. Then after 45 mins or so, he came to my door and said he was done. He said he replaced my lines. I go really how did you do that. He states with his ladder from his truck. I go you bold face liar. I have watched you this entire time and the only time you left your truck was to smoke. The look on his face was priceless. I then told him to get the hell off my porch. I called into the 800 number what a joke. I reorted this person. The sent another tech out and he informed us that they don't send supervisors out. They just tell customers that. Yesterday 08-03-2011 I called the copr office. I got Tamara her ID is TS51575 she said she got one of the techs thats we liked to come back today. Well guess what she lied. Paul is at my house now. I haven't paid for cable for a few months. I talked to a tech sup last Thursday night David ID DF609N if thats even correct. I called the number he gave me and guess what? wrong number its for gasoline. I have no idea how AT&T got so big by screwing people the way they do. The CEO is Brendall Stephenson and I am going to contact him if things don't get better. I have been lied to and been treated so bad its not funny. I could leave but I have spent countless hours on the phone. Just this week alone I have been on the phone for 8 hours alone. I am sticking this out till the end. But beware AT&T Sucks. John Tiller 214-907-0007 7/24/11 Att is killing a business in Dallas Texas. After many attempt's to get someone to fix a ADSL line, no one seems to be able to come out until August 2, 2011. A confirmed order placed on July 15th was screwed up by an ATT sales person and as a result we are out of business until the computer tells a tech they are allowed to be dispatched. Time for conversation is over. Can it actually take 3 F-ing weeks to get a single tech to come to a new small LAW FIRM in downtown Dallas Texas???????????? Time for talk is over! john truex 7/25/11 the post on this site are a true picture of att corp way of treating its customers i have been with out service at my home no signal for 5 years and all i get is smoke and lies thrown at me they want me to spend 200 dollars to fix there problems i think not makes land lines look better every day Ed Wallace 7/25/11 I am a retired ATT (Pacific Bell Manager). After my experiences with ATT Wireless I recommend that people seek another provider. I purchased a Samsung Phone that was supposed to be Blue Tooth Compatible. However, it was not compatible as the general public would understand. After 3 months of contacting ATT and Samsung I only found out today that it will not pair with anything other than a headset. According to Samsung that is the way ATT ordered the phone. When the phone was advertised it was not advertised as only being compatible with a headset. If I had known that or been told that during the 30 day exchange period I would have exchanged it. I believer that ATT and or Samsung deliberately mislead the public. Janet Springs 7/25/11 I am tired of att. If it wasn't for rollover minutes and all my friends have att i would go back to Verizon. Poor Poor service. I have been dealing with them for a year on a backflip phone. I have been sent (4) lemons and they want to send me another one. If they don't settle this time, I'm finished. L.Stallings 7/25/11 I have been an AT&T customer since the iPhone was released and never had any problems until three months ago we decided to get DSL through them as well. Know what follows is true and have evidence to back it all up. Currently receiving help from the governor to resolve this issue. It stared about three months ago when some hacked through our gateway router that we got from ATT. On may 6th when the release of the IPV6 which opened up more global traffic to an already congested ATT infostructer also opened up a new threat from hackers. These hackers tore through the modem/router disabled Norton, McAfee,AVG within seconds. Then took complete control of computers and eventually after 20+ reinstallation's of the operating systems with the help of Microsoft and HP on several of those occasions until they finally destroyed our hard drives. Just when we thought it couldn't get worse it does. Somehow they were able to hack the iPhones we have and set up shop there for over a month. To list a few of the things that through the phone they were able to do include,embedded java script, reroute of web pages to their dummy sites such as Microsoft and FBI. They could restrict phone calls and messages and they can use the phones to listen and view through the phone without us ever being aware. The common term form this is Spy Phones. We battled With AT&T about it to we were blue in the face and so we contacted Apple to let them know their " oh we can't be hacked phones" were hacked wirelessly through the same router that our computers were hooked to. Well apple just accused us of having jail broken the iPhones and that's were we got the problem. So we took the phones to the apple store to show them and they were baffled to say the least. We asked them to look and see if they had been jail broken and they refused to give us documentation to say it. All they wanted to do was issue us new phones and so I asked what about the old ones and the manager said I'll send them off to be destroyed. Instead of fixing the problem or at least wanting to investigate how this could happen they simply wanted to hide it. So finally he said "I can help u or you can make a big deal out of it". So of course with him saying that I wanted to make a big deal then. Well, not only that but all my pics and music and other stuff on the phone would be destroyed along with the phones because they would not back the info up. Well after that last trip to Apple we went to AT&T to get an early upgrade and out of the iPhones. Well the manager at AT&T wireless store said there was a letter from apple saying we had jail broken the phones. And I was actually standing behind the desk and seen the letter. Furious at this point I went home and called AT&T's help center and asked them what this letter from apple was all about and they said they have no record of a letter from apple. So about to weeks ago we actually were allowed an early upgrade and so we upgraded to android based phones and wouldn't u know it the droids are compromised now with all the same problems and more. Some how these hackers have turned our network against us. All our personal info is out there, bank accounts shut down and the list goes on and on. We have put so much time and effort into resolving this and no help as of yet. Over 300-400 calls have been made to AT&T alone. Actually talked to the president of AT&T in Texas or at least he said he was and he said in short" not their problem and wouldn't even replace the modem. But it's not the equipment so much as the service cause no matter what device we buy or use the result is the same. Our network is poisoned and our ISP provider is AT&T. I never had a problem with AT&T til I got their Internet. Now I'm at least 3000 in the hole on hardware loss and not counting the time put into this to fix it ourselves cause the people we pay monthly refuse to do anything to help us or prevent it from happening to someone else. If anyone else is having this kind of trouble let me know. Ldoggyboy77@yahoo.com Thanks for reading and feel free to contact me if you would like to know more or see actuall proof and documentation that we have collected. baby k 8/3/11 O my God I don't have even a word how poor customer service is. I hope god do something. sharon e royall 8/3/11 purchased a bundle home internet and tv guess what you guys get an f for a grade your tecs seem to try to get it done but can't because the office can't get their act together 7/26/11 to 8/3/11 no phone or internet come get your equipment direct tv and all you suck DELOISE LEE 7/26/11 I need someone to call me about my cell phone which is a samsung captive. I have had more than five replacement phones and have talked to customers servieces and warranty dept. but the only they want to do is do early up grade and that mean I have to buy another phone. Thats not right and I am tired of getting used phones thats not working. My phone number is 662.402.3317 and they want give me a new phone unless I pay for up grade or full price. What since do that make when the services with the phones is very bad.My name is Deloise Lee address 3471 Beasley Bayou Rd.Isola, MS. 38754. I even ask for corporate headquARTERS number and address I was told that customer service was the highest I could go. Their are some nice people that work at AT&T but the rest of them don't care and don't mine telling you are just keep putting you from one person to the next. Some of customer services manager want even come to the phone just pass the words down thru others. Nitty Baby 7/27/11 All you crybaby's shpuld switch to Sprint....gezzz! This is America suck it up and shut it up..for my sake nobody's forcing you guys to deal with At&t Cuttthroat central....anyway what is the corporate number? Its like pulling teeth! Larry 7/27/11 You know you probadly don't even care what I have to say. You are so big people can complain and you really laugh about it. Why people use you, is this is all they got. Uneal a company so big just craps on people and just laughs about it you don't lose any sleep over this you just collect the money and keep on going. You know its really funny your customer service sucks so bad and people keep signing up. I guess every body will have to pay for thier actions someday.you people are really unreal. mike 7/28/11 i've had an at&t phone that was turn on and I came over from t-mobile after three wks the phone got turn off that's right due to the fact that they said that needed a deposit of 150.00 this is so sorry for someone to sucker you to join their team thebust you in the head while your'e not looking the problem that I got is that could I have walk in and at&t store pick up a phone and tell them that I like this phone and when I get 150.00 i'll come back with this phone and pay you.nope nope nope ya see thats stealing in america walking out with product and no cash.omg this is so simple for these guys to fix but at this piont I got to pay this crap due to the fact that I'am currently back in the war zone unable to even deal with this crap right now this should be the last thing on my mine here where I'am at all I can say is god bless america and ya'll please pray for your soilders serving this great country........832-704-0956 cell shuntress hart 7/28/11 I have been a customer for the last 3yrs with uverse and Im so not happy right now with the service. Every since I been with the company I have had nothing but technical issues with them. Recently they had to come out and rewire from the basement phone lines because the tv and the internet kept sticking everytime I got a incoming call . But all they offered was 140.00 off the bill and 1yr service of Hd that is it. I would have rather have gotten how about 1yr free service of Cable. But now is so dissapointed have recommended so many customers with you guys. BUt I guess that's what happend being a faithful and loyal custormer. I would appreciated if someone from the departement please call me back. Thank you Miss Hart 414 350-8962 OR After 6>oopm 414 461-5487 DISATISFIED WITH YOUR SERVICE 7/29/11 My complaint is to help benefit your customer service agents. They are at the forefront of your business. They represent AT&T. My question is why are they given limited information when they need to solve the valued customers problems and complaints. I also think customers should have access to the corporate headquarters so they can also be aware of how and what the customer feel about their company. Customers should not only be a part of a statistics report. THEY PAY HEADQUARTERS SALARIES TOO !!!!!! Are you listening????? Robert Bindschatel 7/30/11 Dear AT&T, Just saw your commercial on TV for MobilizeEverything.com. Let me get this right. With such high unemployment here in America, you’re suggesting that we lay off THOUSANDS of Fork Truck Drivers so you can sell industry remote controlled Fork truck Systems? Wow! Thanks for the help big guy! Signed, A Fork Truck Driver at General Motors. AT&T Keeping America working - NOT! PJ Smith 7/31/11 I am sending a letter to Mr. Randall L. Stephenson, CEO, President, regarding the the difficulty I have had with having service at my residence and the long holds when waiting for customer service. Pissed Off 8/1/11 I have a small business trying to make a living in this poor economy & have had the same phone since 60's. I have had lots of phone line problems the last 10 yrs & has only gotten worse. June 2011 no dial tone for over 1 week, then call to test line fixed problem = roll over or switching problem at ATT ! July 18th No dial tone, Again & now Aug 1st & still no dial tone ! What a bunch of idiots ! Small business without phone = No customers = No money = ATT loses customer ! PS: Every time service guy would stop out would be someone else. Karen Barney 8/2/11 One would think the CEO of AT&T to be an intelligent man. Oops, I'm definitely wrong there. All he,Randall Stephensen cares about is his 8 digit income. A smart CEO would remember some business basics...1. Keep your customers happy by providing excellent service 2. Address customer related issues 3. Do everything you can to retain your customers, even if that means spending money to make money. There is no substitute for the happy loyal customer. A happy loyal customer means repeat business and your loyal customer actually helps boost profits by bragging how wonderful the company is. Unhappy customers due to poor quality service and no solutions, they tend to jump ship never to return, hence, your competitor is then making the profits you once did. Simple math here mister, less customers equals less profits, less profits equals unhappy shareholders, and we all know what unhappy shareholders do, they vote out the chairman, the CEO and all of his greedy cronies. We have seen this done before so why does the CEO of AT&T think it can't happen to him. Currently I do not know anyone in the Phoenix area, the San Francisco Area, the Houston area, three huge metropolitan areas that use AT&T for Cellular service is a happy customer. Prepaid TracFone is far more appealing than a phone you can not use as a phone. I think the Walls Street Journal needs some editorial comments on what a horrible company AT&T has become. With any luck the stock will take a big hit and then bye bye AT&T greedy executives. See you in the unemployment line because at the rate you're going with providing service and lying CSA, you will be there toot sweet Leticia Gonzalez 8/2/11 I've been an AT&T customer for 17yrs. only with a single land line and dsl light. about six months ago my husband & I decided to upgrade our sevices with AT&T so I called to upgrade our internet, get uverse (highest plan) and disonect the land line but I bought two IPhones into a bundle . Well the land line was disconnected 3 months later and I requested them to disconnect it about 4 time before they finally did at the time they were still charging me for it. When I noticed I called and asked why were they still charging me for the land line the agent told me that was a mistake and to diregard that bill ( not to pay it ) just to wait to the final bill was recieved to pay the amount of the final bill was going to be the correct amount , then I payed that bill of course my account wasn't combined yet so I recieved two seperate bills one for u-verse and internet , the ther for wireless it was june 18 2011 the day I made both payments with the agent well, he following month I recieved a notice from a collection agency saying that I was added to the collects department for oweing money to att and the lady was very rude to me saying I was a lier saying I had to give her my bank account to put the amount owed on hold until futher processing I told her no I wasn't giving her nothing because I don't owe any money to att and that it had to be a mistake she replied no att makes no mistakes so I got upset and hung the phone up on her. I called att and was dealing with this issue for about 4 days before they finally apoligized to me for the inconvince all because I showed them my bank statement where it showed that the payment claimed to not be recieved was accually paid i was back and forth and finally the payment was found until they fixed the account. There was another time when my cycle had just started and my plan is with 700 sharing mins and they only added 400 sharing mins they never foundout what happen. I fell like if I would have never looked i probably would have been charge for going over my minutes some months my left over mins haven't been rolled over i called and complained they said the couldn't do anything but they were going to moniter my account I'm just fed up with this company and would like to close my account with out the contarct fees because my contact never stated I would have so many problems also the whole issue with collections held me up for purchaseing my house I need someone to help me with this matter a.s.a.p Wayne 8/2/11 I have had Uverse service for several years with periodic problems but a month ago my tv and internet starting going out for several hours at a time. I have phoned att about 20 times and they have come out to the house 9 times to try and rectify the problem, and have been unable to fix the problem. Each of those nine times I have been given a 4 hour window of when they would come and had to take off work to wait for them. twice they have not shown up and have not called. the last time they came to work on uverse they disconnected the home phone line it came in on and I didn't discover it for several days. I have been trying for three days to get them to come out and reconnect it. They were suppossed to come today between noon and four. At four I phoned and was told they are not coming, maybe tomarrow. I asked what time and was told they didn't know. I asked to speak with a supervisor but was told I could not they were busy. I asked for a name and phone number of a supervisor or manager and was told they couldnt give it out. Tonight I went and signed up with comcast they are coming tomarrow. Hopefully the att person will be here so they can take all their junk. C. Skarda 6/21/11 In March I tried to sign up online for AT&T service as a new customer and got a confirmation number. I phoned them a week later and they told me there we no record of my having signed up and the confirmation number was not on record and that I should go through the signup on the phone with them. I did this and got a date for service start. The day before they were to start service a truck pulls up with a phone with a number I had not been given and with no record of my order for internet. He said I should call and make a new order for internet. I did. The next morning another truck pulled up with an order for the phone and internet with the number I had been given originally. He said I had to phone and cancel this. I phoned and was told I ordered two lines! No, I did not. So they cancelled that. In April I received an email telling me to set up my online payment--but I had requested paper billing. So I phoned again. I was told that I would receive a bill in the mail. In the beginning of May, I phoned and asked where my bill was and they said I had requested online billing! That was cancelled they said. On May 24th I received an email alert that my bill was due. I phoned again and this time asked to speak to a supervisor. On May 25th Sarah from headquarters phoned and I explained the whole thing to her and she assured me I would receive my bill in time to pay it before the June 10th deadline. Also on May 25th I received a phone message that said my bill was due "on November 11th"!!!!!!!!!!!!! On June 3 I phoned Sarah the Supervisor and got no answers but was told that if I did not pay it now with a credit card I would be libel for a late fee! So I paid because I have never paid late in my life. Sarah assured me that she would phone me back by June 10th after she got in touch with a supervisor in accts payable. As of today june 21 no one has phoned me and I have still not received a paper bill! I phoned this morning and left Sarah a message. I just checked my email and found a bill alert for online payment please from AT&T. Sarah seemed to think that I was unreasonable to want to receive a bill before I paid it! Apparently they have the right to be paid but I do not have the right to be billed before I pay. They have the "right" to receive timely payments. I have no rights but to cough up the cash. I have no rights here. I am fed up and have spent hours phoning them up and money on long distance calls extra because I can only afford local service! What kind of corporate culture is this? Karen 6/22/11 I was forced to go to AT&T Wireless since they took over the Verizon Wireless territory in my area. Since going with AT&T, we have had nothing but grief. We couldn't get the first phones we had to even work, and finally after 3 week into AT&T, they gave us different phones. We only had 30 days to keep them without penalty when leaving. It took way beyond 30 days just to get anything to work, and it still doesn't work. Now they want to penalize us $150.00 per phone to leave them. They just can't seem to survive without out our $300.00 evidently. In desperation, I am going to pay the $300.00 just to be rid of them. I agree, with all of the 40 milliion different places you have to call to get something done, I am completely exhausted just dealing with them. I would not recommend anyone get their wireless service. AT&T is like sticky old chewing gum; once you have them stuck to you, it is very hard to get unstuck from them! William Eubanks 6/30/11 My family and I are living in San Antonio in a corporate apartment until our home is built. Once a month without failure, the internet and cable stops working. Upset over this terrible service, I went to the AT&T building in downtown San Antonio to speak with someone from AT&T to voice me being an unsatisfied customer. I was assure by the Regional Manager and one of the Techs that someone would be out to my apartment to fix my service today; no one showed up. Now, all I get is the Regional Manager's and Tech's answering machine. So now, my family has to go through the 4th of July weekend without any cable or internet service. I know what it is to serve, having serve this country for 24 years. AT&T has no clue. Terreble service. They have lost my business to Time Warner. Benay Brown 7/2/11 Since june 6th 2011 my At&t dsl internet service has been out 9 times. I had (3) or (4) trouble tickets. The same tech came out (6) times. the second tech came out (2). I was told by the tech that none of the equipment in Sterling heights mi is upgraded. And until everyones service (or lack of service) is out the equipment won't be up graded. I say thanks at&t for caring about providing quality service (not.) My dsl was down thursday nite, came back up friday morning. Down friday nite and up long enough this morning for me to jot you this note 7-2-11. Your dsl service sucks. The worst advertisment is a disatisfied customer. I must have waited 32 hrs of my valuable time for my dsl service to be restored. What ever the issue is with my service no one can fix it. Put that in your dsl ad. Im posting this on facebook... nicole 7/2/11 I just spoke with "Bethney" at AT&T 877-737-2478 home phone service at 5:32CST. OMG this has to be the rudest woman in customer service. She kept talking over me and telling me I didn't have residential service but rather UVerse. I tried to use language a 5 year old would understand, but Bethney didn't listen. They give classes on how to listen I'm sure, but she didn't want to be at work today and made it clear in her irritated voice. After she "told" me what service I had, she transferred me to UVerse and surprise-I don't freaking have UVerse. This rude, stupid, lady should never work in customer service, or either don't work the holiday weekend and take it out on your customers. Dan S. 7/3/11 Why did AT&T just make a large donation to Michelle Bachmann? What a waste of money. How about STOPPING the continuous service increases both on my land line and DSL? Terri 7/5/11 On August 3,2010 sign up for the internet promational plan for 14.95 per month. Each month I am charged 52.29 or 104.52 each month I spend over an hour with customer NO Service trying to correct the billing issue. When will it end. this is sad and UNLAWFUL on the streets this would be consider STRONG ARM ROBBERY in the Corp setting its legal to committe this type of CRIME. Todd Dreher 6/23/11 We have been cheated and lied to and everything else by at&t. no one knows anything in that business and no will do anything to make it right for you. We had service for 2 yrs and nothing but nightmares. we finally got comcast and even had truble with them from day one and even on the phone before we got service. Well, we talked to a manager who could help us and gave us free service for 6 months and then $54.00 a month bill for everything instead of their $125.00. We got internet, TV, all channels except premium but still got that for free for 8 months. HBO and all HBO. The service has been great. I would recommend everyone to switch. NO ONE AT AT&T WILL DO ANYTHING TO HELP YOU OUT FOR ALL THE TROUBLE THEY COST YOU. I even told them on a wed. to disconnect us on sun. cause we were getting comcast on sat.10 min. after i got off the phone with them, our service was turned off. Then they said the had to create a new account and set up a date to come back out. we didnt get comcast on sat and had to wait till tues. to get reconnected then started getting 2 bills. No one not supervisors or anyone would do anything to ajust the bill for their mistakes. I got ahold of a manager who cleared one account finally, but the other one they sent to collections. If you go to yahoo and put in the tool bar, AT&T headquartes and go to the site. look for the one that says, AT&T headquarters/ Dallas Tx. Click on that and it will bring up a site you can choose a couple of options. Click on the one that says problems with your bills, wrongly charged or something like that. then, it will take you to a site you can fill out the info and get a free attorney opinion that will let you know if you have enough to file a class action suite against them. I encourage everyone to do this who has been taken for by AT&T. Keith Erickson 6/24/11 Have been trying for 2 years to get off of the mailing list for crap ATT service and products. 15 associates that I have called have promised to get me off the list and still get crap in the mail. I was screwed by ATT when they closed offices, do you really think I want ATT services or products. Can't anyone at ATT get off their dead asses and do their jobs. Corporate people are the worst. They get their pay check and say screw the customer. Well ATT I hope you survive another 2 or 3 years at this rate and they maybe once your shut down I won't get this crap. Doug Williams 6/24/11 I called AT&T on April 19, 2011 to drop long distance service, add high speed (DSL) internet service and cell phone service. The agent qouted me a rate of $23/month for home phone, $14.95/month for internet service, and $24.99/month for cell service, and said I would get 2 'rewards' consisting of prepaid Visa cards in the amount of $75 and $50 and I could draw the cash off them at an ATM, and all my services would be on 1 bill. I was also advised I would be charged $75 for a modem and I was alright with that since I was to get a $75 Visa that I could draw the cash off, put in my bank, and pay the bill. As it turns out, AT&T is charging me $28/month for my home phone, $35.00/month for the internet, and $29.99/month for the cell phone and also hit me up for a $36 activation fee and a 2 year contract with a $200 early cancellation fee, none of which was disclosed to me, and the internet service is on a separate bill. I have spent hours on the phone with AT&T, 2 calls lasted 1&1/2 hours and on one I was transferred 5 times and spoke with 6 agents. AT&T still has not honored the rates and terms I was quoted although I have been given some 'credits' on my bill, but they are still raping and robbing me. I feel I have been a victim of 'bait and switch' and since I am a Senior Citizen, I feel I have been taken advantage of. My next step to rectify this situation is to file charges through the Ohio State Attorney General, the FCC, and the FTC. I am not one to 'roll over and play dead', I will get this problem rectified. When I lived in Pittsburgh, I had a dispute over $2.75 with the Borough of Crafton. It took almost a year, more money than the $2.75, a lot of taxpayer dollars, but I won that dispute when I called in the State Auditor. It wasn't the money but the principle in that case. My case with AT&T is both money and principle, and Yes, I Will Win!!! Doug Williams 6/24/11 After the problems I am still enduring with AT&T and reading the comments on this page, I propose that we should have the letters AT&T removed from the alphabet along with all thier lame employees who are 'sorry' we, their 'valued customer', has had a problem. It seems to me that upper management has their heads up their butts and they're 'enjoying the view'. My advice to anyone who has or has had a problem with AT&T is to contact thier State Attorney General and also the Federal Communications Commission and the Federal Trade Commission. If you are fortunate enough to be able to access the internet with your U-verse (DSL) service and don't have problems with it, go to Google and you can get the addresses you need to file your complaint. I had a problem with Cricket (cell phone) 8 years ago and I took it to the FCC and won. It took a while, but I was persistant. That's what it takes, you have to be persistant. AT&T counts on it's fouled customers to just bitch a minute and then roll over and play dead and they will still keep eating away at you like maggots on road kill. Stand up for your rights, keep up the fight, and you will win!!! As an FYI, Montgomery County (MD) Cable Company, Metro Foods (a grocery store in Washington, DC), Pearle Vision in Greentree (Pittsburgh), PA, and the Borough of Crafton (Pittsburgh) PA have all fouled me and I took the appropriate action and it may have taken a lot of time and expense over the disputed amounts, but I won. You can as well if you believe in holding a company responsible to honor their 'implied and express warranties' and your desire to win because it's all about principle, not money. David M. 6/25/11 We have been with AT&T land lines for most of my adult life (age 70), cell phone for over 10 years plus DSL for god knows how long. I have a defective phone, went in last week to try to purchase one. They told me the price without signing up for another two years and the price if we would. I told them I am a loyal customer and simply wanted to replace my defective phone. They will not budge on the lower price without a new contract. I simply don't understand this mindset. I kept repeating we are loyal customers and when I need your assistance, you don't treat me like a customer. I finally got them to check our account. Still wouldn't budge. If corporate trains people this way, this is very poor customer service. They are too big and have lost their passion for keeping customers happy. UVERSE is now available to us but it will be a cold day in hell before I give them anymore business. Local people are like robots. MELISSA KNEELAND 6/27/11 Good Afternoon, Actually no its not.....I went to my local store today to pay my bill and have the suspension on the account removed....this turned in to almost 3 hours.... ITS NOTHING ANYONE IN THE STORE DID acct #155010362043 Because of an issue I had to contact CUSTOMER SERVICE which the store manager allowed me to do..... After speaking with SEVERAL people, I finally reached one that was willing to resolve the problem. OR SO I THOUGHT...BOY WAS I WRONG.... The issue was that the account had been suspended.....we received a bill about 7 days ago in the amount of $96.89, which I came to the store to pay. When the saleperson opened the account it stated it was CANCELLED and my balance was now over $800. Thed manager called customer service, could not get any answers so asked me to speak with them. 2hr and 15mins on the phone and got no where..Even talking to a so called supervisor who oretty much at the end of the call told me to F********** off and HUNG UP ON ME. until that point I had kept my cool. The store manager called his district manager immediately.UNFORTUNATELY there is nothing either one of them can do. THE ISSUE IS I CAME TO MAKE THE PAYMENT WEITH THE ONLY bill we have received. After going through a whole bunch of CRAP the customer service rep told me she would take off the cancelation, reinstate the account,and turn the phone back on. I made a payment of $110. 00 and had a remaining balance of $109.87 which the rep stated she would make a payment arrangement for, as I didnt have it then and there, service would be restored and sll would be good....After being on HOLD for 25min she came back and said...SORRY I CANT REINSDTATE YOUR ACCOUNT YOU HAVE TO PAY IT NOW. I asked for a supervisor and after pleading with her was supposedly sent to one. HIS NAME NATHAN STRINGHAM. THis man shouldnot be dealing with anyone, and should be REMOVED/FIRED from his job after the way I was treated. I was on the phone with him, he was not willing to help, I asked for the department handling the bill and he REFUSED to transfer me to them, I asked REPEATEDLY...HE REFUSED, HE then told me MAM IM HASNGING UP IM ALL DONE LISTENING TO YOU, i pleased to b e connected over and over and over again, after about 20 minutes of pleading the SO CALLED SUPERVISOR said MAMM F******** OFF and hung up.... I AM A CUSTOMER AND DEMAND RESPECT. THE STORE MANAGER DID EVERYTHING HE COULD AND KNOWS HOW UPSET I AM.....THIS TREATMENT IS TOTALLY SICKENING AND UNCALLED FOR.... WHAT ARE YOU GOING TO DO ABOUT IT A VERY DISATISFIED CUSTOMER Mary Julia Klimenko 6/27/11 I already hate AT&T because of it's poor service mainly, excessive charges secondarily, but I have two phone numbers and DSL with you because I shudder to think of the trouble I'll go through to change anything. I received a bill in email from you saying my home phone was going to be shut off because of an overdue bill. I knew it wasn't. So I called the number on the email which, I believe is your correct number, however, when the representative, after a half an hour wait on the telephone tree (disgusting) verified that I don't owe anything on my bill, told me that there is a fraud email going around and that, if I'd clicked on the payment link it would have taken me to a fraudulent site to collect my money. I asked him if there was somewhere that I could report this to AT&T. He told me to go to www.attfraud.com. Which I did. It is a site that totally puts AT&T down, very offically of course. So, I tried to find out myself where I could forward the fraudelent email. After wasting another fifteen minutes of my time I finally got that all I can do to help you folks out is to call a number and, I suppose, spend another fifteen minutes to half an hour on another telephone tree just to help you? Not. You are the stupidest company ever and I can't wait until you have some decent landline and DSL competition. I've already changed my mobile to Verizon who has GREAT customer serice. Mary Julia Klimenko mjklimenko1@sbcglobal.net pissedinalabama 6/28/11 I have held for over 4 hours for the fraud dept who NEVER picks up. Apparently AT&T finds it "ok" for someone to open an account in my 14 year old daughters name and run up charges to $400 on collect calls from a prison and then send her to collections! We can't get anyone to help so maybe our attorney can get your attention! Barbara Waggoner 6/28/11 I have been a loyal customer for 25+ years and now find myself deciding to go to a different company. We live in a community where the towers are too far away but a transponder was installed but goes out frequently. When you call to get service, they make you go through a phone process including removing your SIM-well duh you can't with the iPhones! They will not go outside the box to try and fix a problem. I spoke with a supervisor GUSTAVO who said it would take more than my call to fix a problem.........so I am putting out to all of my community to call in and complain. ATT has really lost customer service quality and now it looks like equipment concerns. How sad. Disaappointed Customer 6/29/11 I am a new Uverse customer and I have had a horrible experience with the outside sales tech support but no one seems to be able to resolve my issues. I have been provided Exec office mailing address but nothing else. I am business person that has missed deadlines due to neglect and utter lack of assistance from local technicians. I may have to file a suit to get monies back that I have lost. Is this normal for UVERSE customers? Disappointed Customer 6/29/11 Sorry I didn't change the rating in the last note. However, maybe we all should file a class action suit against AT &T and UVERSE. Are there any firms willing to take the case. Maybe it would be easier if we filed claims with the federal government. Any takers out there? Mary Jo Hildreth - Greenfield IN 7/1/11 On June 9th a voicemail was left on my phone saying AT&T was upgrading the service and it would be down for a short time. They failed to mention when, how long or anything else. We have now been with out internet for nearly 3 weeks. After many fruitless calls to AT&T - fruitless in that nobody at AT&T can identify why or who disconnecte our internet. Their solution has been reissuing multiple new account numbers. In the past 2.5 weeks we have spent collectively (my husband and I)10 hours on the phone (most of which has been thru the endless computer prompts) with AT&T. I don't know about anyone else, but I don't have that kind of disposable time to use trying to figure out a screwed up companies policies. Did I mention I was prepaid a month in advance when they started this adventure? over 15 years ago I dealt with AT&T for a cell phone after finally being totally frustrated with their lack of customer attention and screwed up billing I left that company -vowing to never return and give them another dime of my hard earned money. It was only because my husband wanted to give them a try that i reluctantly signed up for their internet plan. AT&T is not doubtedly one of the most customer unfriendly companies in existance. If there were negative stars available to rate this company they would receive 10 NEGATIVE!! Sign me disgusted in Indiana Russell Haas 6/10/11 I am tired of your people putting me and my wife on held. If you want tyo keep on giving me proplem i am going to file a fedeeral lawsuit agance you and your office with a federal injunction this will close you downw until I dedside to let you come back to work. because you havevolated the A.D.A. 12181 subpargraft B and volated mine and my wifes under the 8th amendment of the U.S. Constitution and these are federal question and a federal judge have to answer them. you have also indenger the health and savity of a at rick adult thair are a lot of state that have this law and if you keep it up a federal marshell will give you this document and you can not stop this matter. the obamanation can not bail you out this time !!!! Russell Haas 517-316-7079 Sean 6/11/11 The phone for this supposed corporate office phone number is probably a payphone outside the mens room as they can give two squirts of piss about their customers. This company is composed of nothing more than liars, thieves and tech support representatives who will tell you ANYTHING to simply get you off the phone. They quote you one price and charge you something 10x more outrageous at the end of the month all while locking you in with a contract. During my 5 year stint with this lowlife organization they managed to allow my identity to be stolen within their company, over-charge me for services I never wanted, needed OR ordered and had their collections agency harass me for almost a year for charges that did not belong to me. Do NOT think for one second that filing a report with the BBB will help because they along with ATT are bed partners. It took me a few weeks to finally get a response but than one day the phone rang. Some woman claiming to be from the corporate office informed me that she had received my BBB complaint. From there she simply read off the same script that she had most likely read a million times already that same day which when roughly translated means "We don't care". In conclusion, ATT is absolute garbage as are the representatives that work for them. My service was absolute shit and I would have had better reception and less dropped calls using two cans and a string. thuff 6/13/11 You are just like any other company in big corporate world. Randall Stephenson!!!! You need to pick up your freeeking at & t phone & call any one of your thousand customer service numbers & try to get some help. I have had it with at & t. I am also going to find 20 - 30 other people & recommend they stop using at & t for everything. Since you can not even get hold of someone to take care of a simple billing issue? Randall? You need to spend some of your valuable time on the phone trying to get an answer? I have a feeling that there is a company out there that will start up with people that answer the phones & that can actually get them taken care of without 20,000 buttons to push before they get to a live person. Bye Bye At & t hope your out of business before the next year. Tisha Wilson 6/15/11 I am so disappointed with AT&T I was paying for a phone line that I had placed in my home that I bought in Aug.2010 I had a line put in just so I can have a alarm placed on the home until I was going to move in. However in March of 2011 I moved in my new home to find out I have been paying my bills and the phone line did not work. So I called AT&T with my concerns and I spoke with a manger who was very sorry and refunded me $364.45 dollars to me she said that it will take 4 to6 weeks before I receive my refund. While here is were I have the problem with the company I have been waiting since April 2011 and now it is June 2011 and I still have not received my refund. I have two disable girls in my home and I could use my refund. Yet I keep calling and know one can tell me why I have not received my money, so I have lost all trust in AT&T and don't think I will be using them again. I will let my friends and family also know how they have lead me on. All I want is my REFUND OF $364.45 I am a single mother laid off and can use my refund money!!! Wow I didn't realizes I would have to go threw all of this. not going back 6/16/11 they suck, don't use them. i tried obtaining service today and all that happened was me running away. Listen to your customers and have direct lines so you can set up service, don't make it hard. Laurie Nichols 6/16/11 I am still on hold and have been on a service call with 2 Tier I reps and A Tier II rep. I have had three service calls schedule. The first two no one came. The first on a field manager canceled the order (no call), The second one scheduled 06/15/11 never showed, per Tier II CSR the tech was not available. Another one was set for 06/16/11. I really do not have any confidence it will show. I talked to Supervisor Luke Ball who state they could not give out corporate numbers (surprise) do no want corporate to know the bad service that is going out. I am leaving this site and going to Comcast to place an order with their new Xfinity. Jo Ann Mills 6/17/11 I, too, have had much difficulty with AT & T service for past 5 years. Up until that time it was handled in America by Americans (for the most part anyway). I tried AT&T internet for years and it just would not give adequate service; we had to install our own phone lines because of location--at great expense several years back; finally just cancelled this service; went to cells and now cannot afford to pay the extremely high bills for Unknown??? charges for cell bill. Since most people cannot find a way to contact your company -- even through the government and libraries and get answers, what is the way to improve customer relationships? If AT&T doesn't make some changes to simplify and give some answers, other companies may find a way to do this -- then what? Eric Lancaster 6/17/11 I'm tired of getting offers in the mail for uverse and it's not even available in my area! I have lived in 4 different states on the east coast and it hasn't been available in any of the locations I lived in. I am now in northwest Florida between panama city and Pensacola. How is it that uverse has been out for several years now and you still don't have it anywhere? Somehow you guys managed to get 4g cell networks out here but I still can't get my cable and Internet. If you have enough money to buy out tmobile for 40 billion or however much it is, I suggest you put some of that money to use and get us uverse! Sara 6/17/11 They were a great company until I called one day about my bill. It was not the correct amount. So I called and no one seemed to be able to help me, they would always transfer me and sometimes I would get disconnected. I would finally find someome to help and it seemed like everything was great. They would tell me that I would be paying so much a month, but when I got my bill it was not that same amount it was HIGHER. So I would call and no one seemed to be able to help. The thing about ATT is that you can't understand most of the people, they don't seem to know what they are doing so they can't help, and they scam you for money. I am not a happy costumer and I plan on disconecting when my plan is up. Lori, Coral Springs 6/20/11 AT & T has the worst customer service ever!!!! I ordered the DSL for my home for 24.99, I was told that was the lowest price, which is a lie. They have service for 14.99, when I got the bill it was 38.00. The PROBLEM is I NEVER go to go ONLINE, AT ALL!!! I got some equipment delivered on June 15 and it said it would be working on June 17, but then someone called me and while I was driving gave me my account # which is not listed on the packaging and told me it would be up and running after I connected it on June 15, Nothing worked, just a bunch of red and green blinking lights. I called the store in Davie numerous times, only to find that the person(s) who helped me didn't work on Thursdays or Fridays. I explained to someone else the situation. Then I come home to find another package from AT & T this time with a much larger router/modem this doesn't work either. I am so done with AT & T. Now I have to spend hours on the phone trying to cancel my account and am not sure now if I have two open accounts out there. I hope they don't destroy T-Mobile's reputation for quality of service and efficiency. Robert Hardcastle 6/6/11 My daughters I Phone broke. When I purchased it I was told by getting the Apple Plan Coverage it would be covered for anything. After 3 hours on the phone with apple and at&t i was told there was nothing that could be done. I was flat out lied to at the at&t store on S.W.Military Drive in San Antonio, Tx and at&t won't do anything to help with this problem. What kind of company has it employees lie to sell something that they won't even stand behind. To make it worse I was told by Supervisor Janelle Shultz if it was any phone besides the I- Phone then it could be replaced. I have been a cell phone customer for almost 10 years and when something happens noone wants to stand by there customers or products. I was told if I quit the service I would be taken to court. Well didn't AT&T break there verbal contract by not doing what there represenative promised to sell the product. My phone number is (210)924-9464 if anybody cares. josephine costen 6/7/11 I am on hold at the moment but going to hand up waiting to talk to a customer service rep for AT@T - I have been on hold for 61 minutes and not a person has come on - just music/. Why don't you take sme of those corporate profits and pay extra customer service people - disgusting - I am looking for a replacement phone company Josoephine Costen (817)236-7898 Terry Delmas 6/7/11 This is the worst experience I have ever had with a company. I made some changes to my account in October and have been charged the wrong amount ever month since then. There was a special on internet for 14.95, I have home and another location which they continue to bill me a higher amount every month. They know it is wrong, they bill my son the wrong amount every month also. I have tried calling the corporate office and got the run around also. In my opinion they continue to do it hoping we will just pay it...In my book thats a thief. If there are any other services to my area any time soon I will change and encourage everyone I know to do the same. The BBB is getting a letter from me. I hope you will all do the same. Laura Bermea 6/7/11 These morons can't simply disconnect my house phone when I requested! I have paid for service for 2 months without any service, called the Executive Office spoke to Rose said she would immediately send out an expedited message to tech support. THREE weeks later I am still getting a bill WITHOUT any repairs or SERVICE to this day! Transferred back to Executive Office, rude lady answers phone with massive attitude, cuts you off in mid sentence and abruptly transfers call! Now waiting 25 minutes to get house phone disconnected! AT&T Service SUCKS from top to bottom! H.S. 6/7/11 AT&T is the WORST company to deal with - I'm not surprised to see all of these complaints. I have been stuck with a nonworking cell phone for six months. I have spoken to numerous customer service reps, all of whom have been very polite. The only problem is they can't do anything to help me. I feel sorry for them having to try and explain why the problem is At&T's fault, yet AT&T is not interested in resolving my issue. I am so sorry I ever switched from Verizon. The minute I am set free from my two-year hostage situation, I will be leaving AT&T. Jerry Carter 6/7/11 On the phone with AT&T for over 4 hours about a returned phone that they said was returned water damaged, so they voided the warranty and charged me $397.00. All I got was the run around, warranty sent me to customer service, accounting, back to customer service, got hung up on 4 times. The buck kept getting passed to someone else. In the end, they said, (warranty), that I would not be issued a credit!! The phone was sent from my house in one of their boxes, with no water damage. They stated it arrived with water damage and almost called my a liar, used many other terms. After speaking to 15 people in this period of time, If I do not get a refund, they will lose me as a customer. I really do not think they care. If they did, someone would have the buck stops here on their desk. Really sad, I've been a customer for over 6 years, so they have gotten plenty of money out of me. Greedy-they want more!!! jja 6/8/11 I bet if you called them dirty little _ __ _ _ _ _ ..You then would get their attention and phone calls back. I like to tell any of these "NCNB" business's out there hidden behind faceless numbers, GO TO H_ _ _. Your time is coming and paybacks are also Hell to deal with. They use us paying customers and they USE YOU to help steal from us. Facebook AT&T, TWITTER THEM TO DEATH IN THE SOCIAL MEDIA> Alex DeLa Garza 6/8/11 AT&T Management Support, I am writing to make you aware of an ongoing issue that has not been resolved as of today. Our DSL internet speed began slowing down back in the fall of 2010. I have made numerous phone calls (at least 10 calls in the last couple of month, if not more) to AT&T. While your employees have been kind and courteous they have not been able to find a permanent solution to our problem. We have had several technicians come out to the house and check everything indoors and outdoors. They changed the modem, switched some connections, rebooted the modem, etc., but this has proved only to be a temporary fix. The last guy that came to the house even installed the connections for us to get DSL Uverse, but we just found out recently that it was denied because we are too far from the main box. The technician seemed very knowledgeable in what he did, but it was rejected by someone in another state that has no idea where the box is located. This is a huge problem for me, since I work from home 100% of the time. It is really affecting my work and I have to drive to the nearest office, which is approximately 20 miles away. We have been an AT&T customer for many years and would like to receive the service we are entitled to. I would appreciate your prompt response in this matter. Thank you, Alex De La Garza K. King 6/9/11 ATT is not in tune with modern needs. You are quick to try to sell me more stuff, but when I say $30/mo is too much for a land line that is not used, you just try to sell me more stuff. Get an "emergency only" access or a very, very basic access. I am within a month or two of just ditching my land line and porting my number to track phone. yes, yes, I know land lines are safe, 911 access etc. however, totally not work $30 month & no calls on it. Laurie Jackson 6/9/11 Seriously, you all don't deserve one star! At my old house we subscribed to DSL service only. When we bought our new house last July, I called AT&T to transfer service to the new home and add a home phone line. BIG MISTAKE. The idiot I spoke to didn't cancel the service at the old address so I began receiving TWO bills every month. Upon receipt, I'd call AT&T and each time I was told that the service had been cancelled and a credit would be issued. Finally in November we received the credit and refund for overpayment. In January we received a collection notice for the account. I sent West Asset Management copies of all my documentation. Today, I received a notice from a new collection company for the account. Seems like AT&T is in the business of screwing up and screwing over their customers only. NO ONE at AT&T will take responsibility and sort this mess out. Change of plans today, I'm finding another provider for DSL & home phone in my area. AT&T Sucks and doesn't deserve my business! Jo Ann 6/9/11 ON Tuesday 07JUN2011, I called the automated system to pay my bill. I gave my credit card and it advised me it did not go thru. In months prior I had received the same response and was billed twice....so I hit 0 to talk to an agent. They immediately told me it was a $5.00 SC for them to handle it. I asked Ignacio (who said he was in Arizona to waive it as to the problems that I had encounted. He said no....--I asked for a supervisor and he gave me Carol-xplain the situation to her and she said no she could not waive it....But she could take my credit card and put it thru for me on the automated system. Ignacio came back to give me my confimation no and I asked where was Carol(the suppose to be supervisor), he said she was on another call. I asked him to hold on while I looked at my account on line. AT&T is slow coming up. I asked him for the customer service address and he gave me an address in Carol Spring 60197---I advised him I would write a letter to my dissatifaction with the service I received. They double-billed me again. He hung up on me. I am writing the Corporate office-- ATT CORPORATE OFFICE HEADQUARTERS 208 S. AKARD ST DALLAS, TEXAS 75202 RANDALL L STEVENSON-PRES AND CEO WILLIAM A BLASE JR-SR EXEC VP HUMAN RESOURCES (HE WAS STARTED OUT AS A CUST SVC REP) RONALD E SPEARS-SR EX VP EX OPERATION (HE WAS OVER CUST SVC) I will send letters to each one of these persons but I betcha I won't get any reponse. They train their personnel to say "Thank you for choosing AT&T), but they never advise them that they never say Thank you. They just keep on pulling in those big checks....... Randy 6/9/11 The issue I bring to you is more a concern For you and your sales in the illinois area. I'm sure you are up to speed with the news about Mob attacks of iPhone users. From all the talk on Facebook and friends it Sounds like that is being a deterrent for people To go with the iPhone and atnt as well as stay With atnt. This is not only a problem for the city bit for your Business. I fully believe there is more you can do to help Or even deal with this situation and fully advertise That you are helping to protect the costumers of atnt. A slogan like " we got your back" A company that protects like in this situation is A company that most phone users will turn to. Just a thought erika 5/23/11 I tried to open an att account for internet back in feb 10 and they said I coudnt get service because to many ppl in my area already had att and when i tried again a wk later i was able to get it but i had to pay 140 to get everything connected and they charged my card another 100 bucks I have since then been trying to get that 100 back and they keep telling do this and do that and that doesnt seem to be enough for them im getting so upset already and they make it seem its my fault why cant they take reponsibility for their mistakes???!! Doug Williams 5/23/11 I've been an AT&T customer for over 40 years for home phone service. On April 19th, I called to subscribe to their high speed (DSL) internet service and have cell phone service with them. The agent I spoke with told me for all 3 services, my bill would be about $75 a month, saving me $30 a month from my existing services, so I agreed. Since then, everything I was told was wrong and will cost me $25 or more per month than what I already had. In addition, I was charged fees for cancelling long distance service, an activation fee for the cell phone and a 2 year contract, none of which I was advised of when I placed the order. On April 28th I spent over 1/2 hour on the phone and spoke with 3 different agents to resolve 1 issue. On May 19th I spent 1 1/2 hours and spoke with 6 AT&T reps to resolve issues. Tomorrow I will call the Ohio Public Utilities Commission to file a complaint, then I'll call AT&T to cancel service, and then I'll call Cincinnati Bell who has offered me home, cell phone, and internet service for $69.98/month and I can get a cell phone for $9.99 with no activation fee and no contract. I guess AT&T stands for Aggravation, Trouble, & Time spent trying to get problems solved so you can perhaps remain a 'valued customer'. AT&T values its customers that they can Phucque Over. laurene damico 5/24/11 Trying to contact a real person to talk to at att is like pulling teeth. On phone for 5 hours got disconnected 5 times after taking 20 min to connect and go through the whole story . When they pic up its a recording stating welcome to att the leader in helping people get connected and in communicating that is a crock of shit they couldn't connect there shoe laces together if they tried. no one there works its all fucking robots on the phone that disconnect you after a 30 min wait and explaining. I'm glad i didn't switch I don't even have them as service in any of my businesses cellular or home. I almost made that mistake in switching service tank god I didn't . Ill stick with the service I have which is comcast . cheaper anyway and the service is much better. Abdul sheikh 5/29/11 Very rude employees working in coustomer service department specially managers. They did not know where is Att cooperate office. Last 5 days I have no service no body care manager response was one tower was not working in your area. I ask manager can I have your cooperate office telelphone number she refuse to give me a number. I would like to talk to some body in cooperate office. Business 480-998-0191 Cell 623 694-1042 Laurie McQueen 5/31/11 I have had dropped calls for MONTHS! This morning alone on one call it got dropped FOUR TIMES! I have called repeatedly to have them cut me loose to a company i can work with. My company has mentioned my dropped calls, my clients, friends...it is embarassing and unprofessional to have to contact people over and over. They are not willing with their terrible service to let me go. If anyone is interested and wants to join me..i am contacting Channel 5 in Seattle to have Get Jesse help me break loose from lousy service. I am now documenting every number and call dropped. JOIN ME PLEASE! I want a story done on What do you do when you pay for service and don't get it with your cell company? How can you cancel and move on when the service is sooooooo poor you are losing clients and frustrating everyone redialing them? I will be posting this request on my Face Book and perhaps in a blog. I need help to end this frustration!!!!!!!! LMcqueen Duane Thomas 5/31/11 The best way to deal with ATT is through filing out a form with The Federal Communications Commission https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000B and through your local Better Business Bureau. douglas taylor 5/31/11 I am a senior age 73, have gotton poor service for one month my home number has had a hum for one month i called tel repair it clears up for one day then hum returns i call again still no action taken on the part of att i call cust svc after receiving a bill which included a $85 to check the hum.....what is going on ? part of the problem may be the corp ofc's are in Dallas....Tex 'ass' as we call it goodbye att thanx for wasting my time ....I know now why you do not list your corp address on the phone bill nor in the phone book even Bell South did that again...good bye..I calling Verizon and ordering a cell phone and good luck in collecting the bill you sent me......dtaylor hobe sound, fl 33455 Gillian James Rucke 6/1/11 This company service is very HORRIBLE & DISATOROUS .Twice they ACCESS MY bank account AND WITHDRWAN MONET THAT three my bills .I will never use their service again . I did nt sign up for auto paid . SERVICE IS VERY HORRIBLE ................... Gillian James Rucke 6/1/11 The servic provided by the so manager Angela harper account receivable departmemt medcore she was inpolite & abrupt what type of leadership is that . She was not helpful i trying to resolve the issue @ hand .............. . Customers paid bills , allow kids to go to school . No More AT&T for Me (Wayne Shaffer) 6/1/11 DEAREST Idiots and morons. SEND MY BILL. I NO LONGER HAVE AT&T, WILL NEVER HAVE YOUR LYING ASSES AGAIN. YOU HAVE LOST TWO BUSINESS PHONE ACCOUNTS, ONE PERSONAL PHONE ACCOUNT, ONE PERSONAL DSL ACCOUNT, AND ONE BUSINESS DSL ACCOUNT. YOU HAVE ALSO LOST WHAT WAS A LOYAL CUSTOMER, I HAVE MOVED ON TO THE SCREW AT&T GROUP. I WILL BE FILING SUIT THIS MONTH. YOUR ACTIONS TOWARDS ME CAN BE NOTHING BUT INTENTIONAL, IT IS SIMPLY NOT POSSIBLE FOR THIS TO BE ACCIDENTAL, THERE IS FAR TOO MANY ISSUES. HERE ARE SOME OF THE HIGHLIGHTS THAT WILL BE MENTIONED IN COURT. -- I WAS PLEASANT WHEN YOU LIED TO ME IN JULY ABOUT NOT BEING ABLE TO INSTALL DSL AT MY ADDRESS, I HAVE SINCE FOUND OUT THAT IS NOT TRUE. I NOW HAVE ANOTHER PROVIDER. -- I WAS PLEASANT IN AUGUST WHEN YOU SAID I COULD NOT MOVE MY EXISTING PHONE NUMBER TO MY NEW LOCATION, SAME TOWN, SAME AREA CODE, FOUR MILES. I HAVE ANOTHER PROVIDER WITH MY OLD NUMBER. -- I WAS PLEASANT IN OCTOBER WHEN MY BUSINESS LINE STOPPED RINGING, DID NOT RING FOR FOUR WEEKS. WHEN WE CALLED BACK TO FIND OUT WHY IT WASN'T WORKING WE WERE TOLD THE SERVICE REQUEST HAD BEEN CANCELED BECAUSE WE DID NOT ANSWER THE PHONE WHEN THEY CALLED TO CONFIRM, DUH -- OUR REQUEST WAS BECAUSE THE PHONE DID NOT RING. WE FINALLY GOT SOMEONE ELSE TO GIVE US THEIR OPIONION OF THE PROBLEM, CALLED YOUR DISSERVICE DEPARTMENT WITH OUR GUESS AND wow! FOUR WEEKS OF RUN AROUND RESOLVED IN JUST A FEW HOURS. CUSTOMER DISSERVICE NEVER EVEN CREDITED OUR ACCOUNTS, OR SAID SORRY. -- I WAS PLEASANT IN NOVEMBER WHEN OUR INTERNET WENT DOWN FOR TWO WEEKS. WE WERE TOLD THAT THERE WASN'T A PROBLEM, THE FACT THAT THERE WASN'T ANY DSL AT THE CUSTOMER INTERFACE BOX DID NOT SEEM TO MATTER TO YOUR CUSTOMER DISSERVICE DEPARTMENT. WE AGAIN PROVIDED YOUR DISSERVICE PEOPLE WITH OUR GUESS AND wow (AGAIN), THE ISSUE WAS RESOLVED IN JUST A FEW HOURS. CUSTOMER DISSERVICE NEVER CREDITED OUR ACCOUNTS, OR SAID THEY WERE SORRY. -- ANOTHER STRING OF INTERNET FAILURES AND LACK OF RESPONSE FROM YOUR DISSERVICE DEPARTMENT HELP US TO FIND ANOTHER SOLUTION (FYI: There has not been a single issue with internet or phones since dumping you!) NO ON TO THE CURRENT ISSUE: DESPITE HAVING MADE DOZENS (yep that is plural) OF CALLS, DOZENS (yep, that's plural too) OF EMAILS, AND MORE THAN ONE COMPLAINT TO THE CPUC I STILL HAVE BEEN UNSUCCESSFUL AT GETTING MY BILL. 1 -- I HAVE BEEN HARASSED BY A BILL COLLECTOR, CALLING ME MULTIPLE TIMES DAILY BECAUSE I DID NOT PAY A BILL YOU DID NOT GIVE ME. 2 -- YOU HAVE STATED MULTIPLE TIMES THAT YOU SENT THE BILL, THIS LEADS ME TO BELIEVE THAT ONE OF THE FOLLOWING CONDITIONS IS TRUE. a -- YOU DID NOT MAIL IT. (I TEND TO BELIEVE THIS ONE) b -- THE POSTAL SERVICE ONLY HAS ISSUES DELIVERING MAIL THAT COMES FROM YOU (since I get all of my other mail) THEREFORE THERE IS SOMETHING WRONG WITH THE U.S. POSTAL SERVICE (not likely) c -- YOU ARE GROSSLY INCOMPETENT, SINCE IT HAS BEEN MONTHS (since November) AND YOU STILL HAVE NOT BOTHERED TO LOOK INTO THE PROBLEM (I pushed the button so it must be O.K.). ANY NEURONS TELLING YOU SOMETHING IS WRONG WITH YOUR ADDRESS? (forwarding perhaps to another address; anyone check this? [ANOTHER OF THOSE 'We'll figure it out for you' things.]) YOUR SOLUTION? PRINT THE BILL, PUT THE BILL INTO AN ENVELOPE, PUT A STAMP ON THE ENVELOPE, AND MAIL IT TO ME AT: PO BOX 661 KELSEYVILLE, CA 95451 HOW HARD CAN THIS BE? I WILL FILE THE COURT CASE SOON, YOUR TIME IS UP. YOURS IN UTTER DISGUST, (707) 279-6000 Steven Age 6/2/11 called several times because of my mirocell not working aparenly don't have anyone smart enought to fix it tell me why is that Lor Gill 6/4/11 Spend hours on the phone with Customer Service every month to try to understand things and now it's time to write Corporate Office but try and find a name and proper address, hours there too. Trying to decide if it's time to switch. LG Duane 6/4/11 I have repeatedly had problems with AT&T ‘s automated system in trying to pay my bill. I have even tried www.att.com/payatt Not at all user friendly and I haven’t been able to get it to work. On the phone I get staff that don’t know where they are! They tell me if the assist they must charge a fee! I finally got a supervisor Boris who claimed to be in Georgia yet the lady he was supervising Angel claimed to be in California!!?? If they don’t know where they are how can they handle any money? Boris said he could take my payment without charging a fee but when I wanted to pay more to keep my account paid ahead He told me he wasn’t able to do that! Earlier I had spoken with Kathleen who told me to enter the 7 digit code after my phone number on the upper right had corner of the bill page 1 (there is nowhere in the computer system to put that in). If you don’t have your current bill, the computer system won’t let you go any further.(Call back when you have your bill). The hateful computer is able to know what the bill is and is able to screen the calls by name, phone number and address, why can’t it let me pay my bill if I don’t have the current bill in front of me?? And why do the staff members have to lie? Harold 6/5/11 Just awful Service, Never return calls. Never follow-up on work orders. I have never seen such a large organization to be such a large pile of crap. Customer service is the Pitts. No one has a clue about anything and they all tell you the same bull. It's be fixed by 8 p.m. Oh that was 3 weeks ago and I'm still waiting. Christine Bailey 6/5/11 I have been with At&T for 10 years and I'm appaulled at the treatmeant I get. I went to the local store to make a cash payment. The store said they could not take the payment because their system was down and to come back at another day. I called AT & T to get an extention for a day or two on my payment. The person that took the call transfered me 3 times. I finally got someone i could talk to and they told me they would have to call the store and verify and then they would call me back. i waited for an hour and 1/2 and finally called them back. The notes said the technician called the store and they can take cash payments and that they had called me back and no answer. the store at the time i went in could not take cash payments and i sat with my phone and no calls came in or did i have a missed call. Im 55 years old and very sick right now. I did not lie and do not lie. And for them to say they tried calling me and no answer was an outright lie. This is not the first time with these technicians. They are not on the same page. Everyone of them treats you differently, one being very nice and another abusive. Im sick of it. Im going to look and research other companys as i've had my fill of At & T Techs. Liz D 6/6/11 AT&T Corporate Office | Headquarters 208 S. Akard St. Dallas, TX 75202 (210)821-4105 OMG I have been with AT&T for over 13 years. My son gave me a cell phone for a Christmas present last year. It took AT&T 5 months to get the right name on the account. They said it would be taken care of when the phone was purchased for me. Now they lost my last payment which the bank sent out and said was payed. I pay two months in advance. They want me to prove that the money was sent or they'll shut down my account. They told me they are not allowed to give out the home office phone number. I said this is a public traded company that doesn't make any sense. So I went on-line. Good luck to anyone that has problems with AT&T. I'm sending them a bill for the time they took from me at work and to go down to the bank to research the problem. I'm sure the bank will just shake their heads at this one. Nunya 6/6/11 Instead of just 5 stars, att should have negative stars as well......YOU SUCK!!! Stole money from us and wont return in it!!! Good thing i'm very close with a high ranking corporate attorney!!!! LOL!!! You should have done the right thing att.....lol Chris Collins 5/24/11 I have been trying for over a week to get someone to my home to simply turn on the dial tone so I can have a phone/fax for my home business. They went so far to set an appointment for yesterday and then no one showed up. I have made multiple calls to the rep with no call back and no information on why someone did not show up or when they are going to show up. This company is a freakin joke! Justine P 5/27/11 Why does ATT keep on making BAD BUSINESS?! I ordered internet service, and cancelled right away since February 2011. Then after, ATT would send me bills every single month, I have to call and remind them every time! How hard is it for a company to put in their system that this customer NO LONGER wants your service?!! This month MAY 2011 they had automatically charge in my bank account $24! I called to dispute this and I was forwarded to not one, but four Customer Service! I asked for a Manager on duty, or supervisor it took me to a full voice mail. $24 is a small amount I know, the fact that ATT would take money into someone's personal account is not right! Especially they did not have any service not even a few seconds used! Reading most of the reviews, I can't believe how MONEY HUNGRY AT&T is! For $24, you took without consent nor used service on a cancelled account speaks volumes of how you do your business, and having to deal with it every single month makes it worst! Now I am forced to shut my bank account and change because of this company! AngryJerk 5/27/11 My computer aint workin now and I can't download any porn at all!! What's worse, the push button electric cupholder on my computer wont work no more either. Thanks a lot ATandT, you made me kick the dog! BearWulf 5/29/11 AT&T why do you take advantag of OLD PEOPLE. My 87 year old mother had "unlimited" long distance calling with you, but now since one of your "telemarketers" called her she is being charged for "LONG DISTANCE" calls!! Unlimited long distance means "NO CHARGE FOR LONG DISTANCE CALLS"!! You will fix this soon, and refund her money,....WHY?....because you have no idea what I can do when I get on a computer!! ROSALIND COLLINS 5/30/11 I RECEIVED SERVICE FROM YOUR COMPANY ON 05/24/2011, FOR CABLE AND INTERNET. FROM DAY ONE THE SERVICE HAS BEEN DISAPPOINTING. A TECH DISCONNECTED MY PHONE BILL, I WAS WITHOUT MY PHONE FOR A 2 DAYS. FOR A WEEK THE CABLE WASN'T WORKING. NOW, I JUST REVIEWED MY BILL, IT'S FOR $404.00. MY BILL IS SUPPOSE TO BE AROUND $137.00. WHAT'S WRONG WITH YOUR COMPANY, THIS IS THE WORST SERVICE, I HAVE EVER HAD TO DEAL WTIH. THIS IS THE BIGGEST MISTAKE, I HAVE EVER MADE. I SHOULD OF STAYED WITH DIRECTV. THAT COMPANY HAD GREAT CUSTOMER SERVICE AND MY BILL WAS ALWAYS CORRECTED. I NEED SOMEONE IN UPPER MANAGEMENT TO PLEASE CORRECT MY BILL ASAP! I TIRED OF DEALING WITH STUPID PEOPLE. AND YES, I WILL BE CANCELING MY SERVICE AND I WILL TELL EVERY PERSON THAT I KNOW AND MEET TO NEVER GET FROM SERVICE. IT'S TERRIBLE! MY ACCOUNT#110686591 Suzanne Guidry 5/21/11 If I had KNOWN before hand that At&T has partnered with Yahoo, I would NEVER have signed on for a bundle (phone,tv, email) that is costing me $198.00+ each month. Yahoo is the MOST invasive piece of crap on my computer. I never asked for it but I got it and it is invading my personal information 24/7. When I relocate next year, there will be NO AT&t ever again because AT&T seems to always bring this unwanted guest, Yahoo!!!!! Bad marketing decision on someone's part at AT&T. Next time, do more research BEFORE partnering with a company that takes over half your page with UNWANTED SINGLES ADS that you can NEVER delete. Gladys 5/22/11 I attempted to purchase an AT&T prepaid telephone calling card via the internet on May 21, 2011. Received an email from AT&T (Vesta - contractor under AT&T email address) that order was not processed and to contact credit card issuer regarding authorization. Contacted credit card issuer and learned that it was approved shortly after the order was submitted. After that it has been an outrageous nightmare of cover-up by AT&T's representatives, including what is believed to be both criminal and civil acts of breaking the law, including but not limited to Deceptice Business Practices; Misrepresentation; Breach of Contract; Negligence; Refusal of AT&T to act in good faith and fair dealing: Harassment; Invasion of Privacy; Fraud; Interrogation: Wire Tapping; Failure and refusal to give disclosure, and more. I have requested an email response (so there is a record) from a very high level AT&T manager by 5:00 p.m. tomorrow, May 23, 2011. If I do not receive such a response and full and complete resolution of this matter, to my satisfaction, then it is time to do what I will have to do, which may include but not limited to contacing the FCC, FTC, Senator's, Congressmen, Media, blogs, filing legal action, etc. It is time that AT&t take responsibility for its actions that damage the public, and from the comments on this site, AT&T has no intention of acting responsibly. Perhaps all the damaged parties on this site should consider contacting their attorney pursuant to breach of contract. FYI - An offer, an acceptance and consideration (money), constitues a contract between the parties (You and AT&T in this case). Check it out with your attorney, perhaps we should consider a class action suit. 5/16/11 P.S. I agree totally with all the remarks above. When are you going to get responsible Customer Service? There surely isn't any now. When a person has to spend hours on the phone trying to get an answer it makes us feel like we have nothing else to do but wait on the people at ATT. I used to be a customer of yours for over 50 years but until you get better service I will never come back. Many other people are so frustrated with your service they hate to use the phone if they have any type of business with your company. That never used to be that way. Maybe you should hire people that know what they are doing. There are a lot of decent people that are out of work and would love to be responsible employees again. Who and where are you hiring people from? Landa 5/16/11 I got some satisfaction after I called the Commission in State and the Attorney General in my state. I have been with them 37 years and was satisfied until last year. However, that is neither here nor there. Hear is the number to the CEO's Manager. His name is Kevin. Call this number and you should get the executive office of AT&T (214) 464-3715. Good Luck. Ludlow Evans 5/16/11 I would like to acknowledge the great customer service provided by Mrs.Comfort of your Oklahoma Office ID#CK 7268.Mrs. Comfort was impartial as she listened to my issues regarding an unwarrented charge on my final bill.Researching the facts surrrounding my complaint Mrs.Comfort was able to connect the dots and through her methodical professionalism made the deduction that the charges billed to my account were in error. It was truely a pleasure working with someone who was level headed with a keen sense of handling several streams of information under pressure. I can not say enough about Mrs. Comfort's Customer Service skills;after speaking with at least fifteen AT&T representatives who all passed the buck, Mrs. Comfort was the only one to take the time to gather all the moving parts and solve the problem once and for all;and for that Mrs.Comfort is truely a diamond in the ruff.Thanks again you made my day and reinforced my belief in the human spirt of excellence. Ron Plumb 5/17/11 I have this cheep punk box (Motorola Vip1225) made in china. I get one every 60 days. It's time to start pitting some of these complaints in the local News paper, such as A letter to the editor. These big deals @ ATT Corp and local levels don't want their products bashed in public. Stop being nice to these people. Angela 5/17/11 I just wrote a 5 page letter to Randall Stephenson, the President of AT&T to describe in detail the last 11 days of my life and how I spent them talking to over 10 different agents to try to simply get a ringmaster number ported to my home. Unbelievable! NONE of the employees even knew who the President of the company was or where the corporate headquarters office was. Someday AT&T will crash and burn when other companies can offer everything they have. The ONLY reason they survive is because they have a monopoly on some needed services and have us all by the short hairs. Thank you to whomever posted this HQ information because it is not on the AT&T website, nor is it known by most employees. Guess you have to be elusive when you're screwing everyone. john zipay 5/17/11 Cannot get a human being! We are being harrased by at&t telemarketers from 972-497-1400. This number shows as "Ameritech Voice Mail" FRUSTRATED 5/17/11 IS THERE A STAR FOR HORRIFIC!!!!!......... I have been trying to get someone out to my home to install a phone jack for the modem that AT & T sent to me. I am a new customer and have had nothing but aggrevation , frustration and annoyance from the time i signed up with the bundles package with direct tv that also works with internet provider AT & T. I was supposed to have a modem sent to me in 3 days. when i spoke to the girl at at & t she told me 2 weeks. i recieved it and i told her i had no pnone jack and that to send me on that didn't require. She sent it to me anyway and did not tell the installer that he had to put one in, so he came and left.I have waited a whole day now going on 3wks at this problem and no one came to my home. Supervisor Nancy told me that if not today then they would send someone out June 3rd. I cant take yet another day off and loose money because of incompetance, Therefore if Mr.Randall Stephanson CEO,PRES & Chairman would be so kind to read this and give me an answer it would be great i will also write to you as well. I live in Florida..........................AMAZING that someone has to go through this kind of ordeal just for a PHONE JACK!!!!!!!!!!!!!!!!!!!!!!!!!!! Worst customer service,horrific training outsourcing which the language barrier is the worst and no one seems to know what to do , yet everyone is very appologetic Phil Rosenbaum 5/18/11 Before I retired in 2008, I had 3 AT&T phone lines; one personal home line with DSL, one business fax line and another business phone line with DSL for company computer in my upstairs office. My company paid for those 2 business lines and before I retired I contacted and spoke with AT&T customer service(they have the recording of my request) that I needed all the business lines disconnected April 2008 and I wanted to terminate services for those lines, on that month. After my retirement party, I no longer attended my home office, but AT&T continued to send us bills for months and months to follow. I assumed these envelopes were advertisements or confirmations and did not attend to them. Now I am reported to collection agencies for $700 plus dollars for months and months of phone & DSL service that I did not use and was supposed to have been disconnected. I have called customer service on several occassions and pleaded trying to explain to them that there is a mistake, but they say that the customer service rep that I dealt with upon requesting service termination had not finished speaking with me and business was not concluded, so rather than call me back to inform me, AT&T just continued to bill me for months and months of DSL and 2 phone lines in a vacated office. And the whole time I was assuming that those 2 lines were disconnected. I am 65 years old, fixed income and AT&T has reported me to credit services and has tainted my excellent credit trying to collect what is not due them. These are some cruel, heartless people here - they know I asked for the lines to be disconnected and they did not do it. No one wants to listen - AT&T made the mistake, not me and they are trying to collect over $700 on some internal policy technicality. I still have my home phone line and DSL - I have had the same AT&T phone line for over 27 years and have been a loyal AT&T customer for over 40 years and have never failed to pay or been late with my phone bills. Come on AT&T - be fair with people and quit trying to extort money from retirees due to your own mistakes and lack of communication. egy rive 5/19/11 Very poor customer service, and after you spend 45 min on the phone they can't resolve your problem!! Sandy Dixon 5/13/11 AT&T Keeps taking money from my account which is causing my account to be negative and my bills are bouncing! I have spent 13 hours total trying to get through to 200 operators which none can tell me anything. Ive even had my bank fax them my statements 2 times and cant get through to anyone! WTF! Helen Crocker 5/13/11 My name is Cynthia Dennis and I am trying to help my elderly mother with her affairs. Our line starting making 411 calls on it's own back in November ($148.57 in 411 calls, December ($354.42 in 411 calls), January ($103.82 in 411 calls). We called service out there and they said they fixed it. But the next bill had more 411 calls. I put the phone on "vacation" to stop the phone calls. And they placed a credit to my line on January 4th for approval. I have called basically monthly since this all started and I keep getting the same "story", we can't approve it because it is too big an amount and it has to go to another department. They cannot put me through to that department. They say I will get a phone call from them. They have said it will be handled in 2 days. I have been told that 4 times now!!!!! I have been on the phone for 9 hours all together trying to handle this! I have waited multiple times for a return phone call and I NEVER GET ONE!!!! For your information, your Wichita office is the only office that seems to have people with any knowledge. But still no one calls me back and no one has solved the problem. Often it seems like they are more interested in my saying on a survey that they have provided "satisfied or very satisfied" service than they are actually providing service! Three times this has gone to a "backfill" office and I haven't had anyone call me yet!!! April 6, April 24, May 6th, May 12, May 13(today) OK YOU GUYS THE BALL IS IN YOUR COURT Please call me. Helen Crocker at 512-267-0912... leave a message at least if I don't answer. Let me know that someone out there cares about me or email at cdenn55@hotmail.com. Please help!!!!! christine arndt 5/13/11 I called and asked to bundle my service phone, internet and u verse and was told that I would be getting a $300.00 rebate, now 2 months later and about 10 phone calls and 40 transfers later, I am told that I will NOT be recieving a rebate??? that I am not entitled to one, now if you replay my original order (I am told that they are recorded) I was told more than once in 6 weeks i would recieve this. Today I spoke with Ms. Stewert in the Charlotte N.C. office that I would not be getting this and not only that, but the 450$ DEPOSIT that I paid is in fact not a deposit at all, that it is non refundable, so how is it that it is not just told it is a fee? I am very upset by this, I feel like I have been duped.. Not only have I been lied to, but now am told after explaining that I have made all these calls to work this out, that "there is no need for me to call again, since there is nothing that is going to be done for me"???? this is how you take care of a new customer?? I would like someone from the corporate office to contact me and explain this service to me. I do not like being lied to and I certainly do not like being told that the "deposit wont be that bad since you will recieve 300$ of it back in rebates"?? and now nothing..I will be sure to discourage any family and friends from falling for this marketing tactic, and let them know that they will recieve nothing but a hard time, from at&t, I also have a family plan on my cell phone with 5 members, 3 of which have I phones with data,, so as you can be sure I will be looking into a quick way to discontinue my relationship with you as soon as possiable..If you would like to discuss this further, my phone number is 5613759416 or you can e-mail me AT chris100963@yahoo.com. thanks for wasting my time, and the extremely poor customer service..I again will be sure to tell my friends... JOHNNY COBB 5/13/11 FIRST YOU HIDE VERY WELL. NO ONE CAN FIND THE CORPORATE CEO OR AN ASSISTANT PHONE NUMBER AT THE "PHONE COMPANY" LOL YOU CAN'T CONNECT WITH ANYONE THAT CAN MAKE A "COMMON SENSE" DECISION. I HAVE BEEN TRYING SINCE AUGUST OF LAST YEAR TO GET VOICE OVER IP SO THAT I COULD SAVE A FEW DOLLARS ON MY BILL. ALAS, I GOT A BOX, HOOKED IT UP AND CALLED THE APPROPRIATE PERSONNEL TO GET IT GOING. IT DIDN'T WORK. I FINALLY GOT THE TIME TO RECALL AND LET ATT KNOW THAT IT WAS NOT WORKING. THEY PROMPTLY SENT ME A NEW BOX AND WE TRIED AGAIN. WHEN THE HOOKED IT UP, I LOST DIAL TONE AND ANYONE CALLING MY NUMBER GOT WHAT USED TO BE CALLED "TROUBLE ON THE LINE" SIGNAL. SINCE I WAS LEAVING FOR THREE WEEKS AND HAD A LADY HOUSESITTING, THE AND ATT COULD NOT GET A SERVICE TECH TO MY HOUSE IN THE NEXT 24 HOURS, THEY, IN THEIR INFINATE WISDOM DECIDED TO CANCEL, WITHOUT TELLING ME, MY ORDER FOR VOICE OVER IP. I CALLED TODAY AND THE IDIOT ON THE PHONE TOLD ME THAT “I DIDN’T HAVE VOICE OVER IP THAT IT HAD BEEN CANCELED”. YOU THINK? WHY IS IT THEY ARE INCOMPETENT AND CAN’T FIGURE OUT HOW TO GET THE DAMN THINK FIXED? THEY ARE THE BIGGEST, BUT THEY DON’T KNOW HOW TO INSTALL THEIR OWN EQUIPMENT. MY BEST FRIEND JUST RETIRED AS THE PRESIDENT OF ATT OF A LOCAL STATE AND MY ENTIRE FAMILY RETIRED FROM BELL SOUTH AND ATT AT VERY HIGH LEVELS AND ALL OF THEM THINK THIS IS THE A “THREE RINGED CIRCUS”. MR CEO YOU HAVE A “COMMUNICATION PROBLEM” WITH YOUR CLIENTS AND THE PEOPLE YOU HAVE IN PLACE ARE ABSOLUTELY INCAPABLE OF MAKING DECISIONS. THE BUNDLE THAT YOU HAVE CREATED IS A TOTAL MESS AND ALL WE GET IS “TRANSFERRED” TO SOMEONE ELSE WHO IS LIKEWISE UNABLE TO MAKE ANYTING HAPPEN. I HAVE TALKED SEVEAL TIMES TO YOU KANSAS CITY OFFICE AND AS YOU KNOW THEY DON’T ANSWER THE PHONE, BUT HAVE TO CALL YOU BACK. THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. MY PERSONAL PHONE IS 281-804-3474, A VERIZON ACCOUNT THAT ACTUALLY WORKS. THE UVERSE ACCT NUMBER IS 100368377. IF THE ACCOUNT CANNONT BE FIXED BUY JUNE 1, THEN I WILL MOVE ALL MY SERVICES TO COMCAST OR SOMEWHERE THAT ACTUALLY HAVE PEOPLE WHO CAN FIX PROBLEMS WHEN THEY OCCUR. WHY ARE WE FORCED TO USE THIS FROM OF COMMUNICATION TO RESOLVE THIS ISSUE AND NOT THE PHONE SERVICE ISNT THAT A JOKE!!!!!!!!!! Anthony R 5/11/11 I live in a somewhat rural area in South Bexar County, just outside of San Antonio, Texas. By rural I don't mean there are acres between acres before you get to another house. We are near schools and new neighborhoods that have been popping up. I am sure they have high speed internet. My concern is that we do not. Your motto is "your world delievered" well the little piece of my world that is missing is YOUR internet service. My son is in 1st grade and my wife and I are both teachers so internet service is a must have in our home. We are currently getting service with Wild Blue Satellite Internet, which is ok but limits the amount of data we can download/view etc. When will my world be delieved? Ive been waiting 8 years... Peter Grois 5/11/11 I am a customer of AT&T for many years and never missed paying a bill on time. Last year I renewed my Family Talk contract. One of the 4 phones, the Samsung Rubby II, failed after about 3 months of use. Since I bought also the mobile phone insurance the phone was replaced. WHAT a hassle! It took us more than 3 hours at the AT&T store to set up the exchange. A new phone was sent to us and the defective unit had to be returned. The data transfer from the old to the new phone took another 2 hours. The new phone, we learned later it was a refurbished phone, failed after one week of usage. I called AT&T and talking to Ms. Judy Mayer. She told me I have to talk to Samsung to rectify the issue with the phone! I bought the phone from AT&T, pay AT&T my monthly fees and then I get denied customer service from them!? Finally she made a conference call with Samsung. Mr. Moore of Samsung denied any responsibility and offered to sent the phone to them for repair. It would take about 10 to 14 days turn around. In that time I would not have service from AT&T but I would be charged for it. After talking To AT&T again, this time Mr. Mark Wagner, I was transfered to the service department and talked to Ms. Evelyn Miller. She could help with a few tests she performed over the phone the issue with the refurbished phone went away. This whole experience took another 2 hours of my life. Dealing with AT&T is very time consuming, frustrating and inefficient. I tried to explain my concerns to a supervisor, Mr. Bob Barton, who had a very unpleasant attitude. He offered to cancel the line with a penalty. I asked him to let me talk to his superior. He told me that he had none and ended the conversation. This episode made me decide not to extend my contract with AT&T at the time of renewal and not to buy any Samsung product in the future. David Zimmerman 5/11/11 Have had nothing but trouble when I left AT&T Uverse on April 6th of this year.... Now I've received a bill telling me I owe $426.36.... I had Time Warner Install everything ON the 6th of April.... So have had no TV or internet other than Time Warner... Try to get some results about this and was told tuff luck pay US.... Will contact the B.B.B. and will be forced to file a complaint... Why should I pay for the service I never got... Don't think I will stand still for this treatment... Just because they are a big Company doesn't mean they can do what they want... Been with ATT since they changed it from Ma Bell and way before that... discusted 5/12/11 every time my phone rings my net shuts down what a joke have had many calls into ATT and now after all this time they say it must be the home wires which cannot be due to the fact that I had ATT come in and check the lines why do we pay for something we don't get if people would get together and just stop this would wake them up we are what keeps them in business and with out us they have no customers but they put people on the phones with no skills and attitudes ATT you need us more than we need you there are other services and the more you lose to better service providers is your own doing WAKE UP Former Customer 5/12/11 It is amazing how difficult they make it for someone to get an issue taken care of. I had a horrible experience today (5/12/11) at the Georgia Call Center. I first got on the phone to cancel my services because ATT internet was too slow and they didn't have a faster service for me in my area. So comcast here I come. But the issue is that when I called the cancellation services department, they tried to make me agree with a FTC privacy law that states that they want me to agree to allowing them to use private information in order for them to try to sell me something when I am just trying to cancel my service. That was just the beginning. Afterwards, the rep stated that I needed to agree to that policy in order for me to get any assistance in cancelling my service. What the??? I argued with him and the employee had the nerve to raise his voice at me because "I didn't understand what he was reading to me." I understood very well. He was ignorant and this doesn't say much about a large corporation like AT&T in hiring that type of employee that deals with the customers every day. In reality, it would make more sense in to having someone with the outmost respect towards the customer hired since the customer is calling to cancel their services. Either way, the rep argued about that. The rep was irritated and I couldn't stand to be on the phone any longer with that jerk. I ended up agreeing to that so called federal policy. He then gave me a hard time of how he needed to access my account and wasn't helpful at all. During the unpleasant conversation, I was looking up the information and the guy insulted me and the call magically disconnected. What a surprise!?!?!?! The employee stated that his name was Mr. Boykin. I highly doubt it. I ended up calling back and speaking to Mr. A Vickie B 5/13/11 I have been an att customer for over 30 years. I have had the unlimited long distance plan since it was first introduced. For the past 8 months I have been getting charged with long distance calls. Every month I call and have been told it's a computer glitch and I'll be credited the amount I overpaid for these long distance calls and that I would have 4 months of service that I don't have to pay for because of overpayment. Yeah yeah yeah blah blah blah. Now my phone has been shut off because of non payment! I have called the office of the president several times over the course of this computer glitch and again in the past 2 days. I keep getting told someone will call me back. OK ... WHEN? I called the corporate office in Texas and got transferred back to the office of the president. hahaha Again was told someone would be calling me back. Take care of it while I am on the phone with you!!!! So happy Time Warner is offering phone, internet and cable in my area for less than what att wants for phone and internet. Oh yeah I was told by the office of the president that I will be offered same program as Time Warner for a lesser price. The really funny thing is now I can't even access my att account on line. NOW THAT'S GREAT CUSTOMER SERVICE!!! Mona Winningham 5/5/11 My Phone has been out sense the last storm and that is over a week. We have called At&t and have been told that they would be out on Monday no one came out. Called again and was told they would come out nest day. Told us they came out on Saturday and couldn't find the house. Called again they said they would be out the next day no one came out. Called again yesterday and they said they would be out Wednesday, no one came out. We are calling again I have no idea what they will tell us this time. I have been with you along time and I am not happy with your customer service at all. It seems that you would make sure you customer's in good standing were treated better then that. You claim to be the best but I have come to find out your not. I really feel I have been lied to all along. John Zubeckis 5/6/11 AT&T dug up my lawn in two places in February to install U verse. On one of those sites they broke the "tube" covering the cables. It is now May and AT&T has not done anything to fix the problem despite my repeated calls and even talking to an AT&T repair truck that was in the neighborhood. They all promised to fix the box. So much for customer satisfaction. I was told that Dallas wants to install U verse to counter Comcast's market dominance. On the other site they are going to dig it up again, after grading and seeding the area two weeks ago. Are you just plain incompetent, arrogant or stupid and wasting your shareholeders money. In either case I think AT&T is not one of America's premier companies. To make you feel better I did talk to "Betty Boop" in Bombay working for Comcast and she told me, "ve vill fix the problem and are sorry for the interruption and ve vill send you a new box to install without having to pay the postage." Comcast seems as incompetent as AT&T so the marketing advantage is nullified. Darlene Bates 5/8/11 Until recently I was an ATT customer for 15 years, during this time, I had problems with getting a clear response as to they charge you for services you never received. On April 6, I called to have my Air Card disconnected, April 16, 2011 I called to have my wireless service disconneted. The question I have is why are they sending me a bill for the tentire month of April. The bill clearly states billing date April 2, 2011 to May 2, 2011. Is this legal? they are charging me for service that was never used. When I contacted ATT I was told they did not have a Headquarters and the Supervisor was as far as I could go. There was no one to talk to besides him. I clearly believe Att is ripping the public off with this tactic. That's the same as if you lived in an apartment left on the first of the month, and still received a bill for the entire month. ATT is a total ripoff. Believe me this complaint will not stop here. 5/9/11 I would like to let you all know that I have had the worst experience with the horrible service that I have been provided from your AT&T offices here in Chicago with my telephone, internet and uverse services . I was on the phone for the past 6 months with the horrible service and all of last week everyday since april the 29th at 3:00 am that I woke up to go to work and found out all of the service was down. After that it was everyday until May the 8th in which I finally got the phone line taken care of so another company can provide me with the services that I needed. I asked to speak to Supervisors etc and no one knew what one or the other were doing.They really need to comunicate to each individual that handles each indiviual set-up so when a customer ask for these services everything gets done on the same call in stead of asking the customer to place the request for each different thing which is what they did to me. I feel that for this horrible experience I should be compensated more then $50 which is what they said was all I can get , specially for all of the months of horrible service. I want something done about this situation so no one else should go through what I have been experience. I hope you will respond to me and compensate me some how and you need to make sure you you contact this office in Chicago and make some changes to the Customer Service that you are supposely providing. I hope to hear from someone. Thank you. My Contact Information is : Dolores Vazquez, 4614 W. Altgeld St 1st floor Chicago Il, 606039. Edward A. Standard 5/10/11 I need the A T & T Corporate telephone number for whoever is responsible fo U-VERSE Service. I cannot find out anything regarding the outage of my supposedly U-Verse outage. I would appreciate any info Edwardstandard@att.net 770 786 7281 Traci Kreshon 5/5/11 This Rating of 1 star is even to much for this comapny!! They don't deserve any stars! I agree with all of the above customers. ATT is a company who has definetly forgot what customer service means. I also have had nothing but immencely poor service. I tried to get internet only sevice and it was two weeks before that happened. Even when I had an Appointment THEY DID NOT SHOW UP!!! They made me drive 73 miles out of my way to pick up a modem they had sent to the wrong address,Spent numerous hours talking to What they call Customer Service Dept. Every person and ID # I got lied to make you think they were coming when in actuallity they weren't. I am also terminating my contract with them to find a company that will not just take your money and shove you aside. When asked for Corporate Office Info you are practially laughed at. Good luck heres the address. Bob Goosmann 5/6/11 I have had U-Verse for about a year, and every month I am overcharged on my bill. I have spent literally hours of my time on the phone getting the bills adjusted, and every month I continue to be overcharged. Frankly I think this is a scam by AT&T...how many people are just paying their bill without checking to see if it's correct? Moving on to Comcast and writing a letter to the FCC, Better Business Bureau and Calif. Dept of Consumer Affairs...I urge others to do the same. Cheryl Russo 5/6/11 REALLY??? I just signed up for new service in Raleigh N.C. I bundled service with Direct TV. My phone and internet do not work. I have spent hours on my cell phone trying to get service and information. Are you sure you are really a phone company and not some scam based in Nigeria? You get my WORST SERVICE, WORST CUSTOMER SERVICE Award of all time. I am expecting a call from the V.P. of Customer Service at the corportate office...(I would give you my home ATT number, but it doesn't work). You really need to come up with a different mantra for your customer service people who say " how can I give you GREAT customer service today". SERIOUSLY - IS THIS SOME KIND OF JOKE. By the way, if this is not resolved to my satisfaction in the next 2 days, I am posting this all over Facebook, Salesforce, Linkedin, etc. Bill Smith 4/27/11 My internet has been out since 04/09/2011. I can't even get a number to talk to a supervisor. ATT talks about connecting people but you can't connect with them when you try!!! I live in Norcross Ga. and I have been told over 1000 people in my area are in the same boat because of a stupid software problem. That is alot of P O people!! Either ATT doesn't care or they need to hire people that know what they are doing. Heads should roll over this quagmire. Paul 4/27/11 The 4G Iphone is not what is implied , There are other systems out there that will allow you access to the internet , With no contract , Buy an Iphone 199.99 2yrs contract..... Did that....... phone was not faster then my Iphone , within a couple of days , the Iphone did not work right , then it showed no sim card , had that replaced lost the facetalk feature. which is one of the reasons why I purchased it. So I returned it ( There was other prolems as well ) and they want to charege me a restock fee. I DON'T THINK SO ! ......... CAN YOU SAY CLASS ACTION WELL THE LAWERS WILL MAKE A BUNDLE , AND WE'LL GET 10 CENTS .......... BUT WHO CARES ................................... CHARGE ME $10.00 RESTOCKING FEE FOR A DEFECTIVE PHONE ............................ ............ AT&T ...... YOU'L PAY MORE IN LEGAL FEES .............................. AS A CONSUMER , I SAY STAND UP ENOUGH IS A ENOUGH . .. YOU DON'T NEED THEM .. THEY NEED YOU Jen 4/28/11 I found two addresses to contact AT&T corp...... 175 E. Houston San Antonio, TX 78205 USA 208 S Akard St Dallas, TX 75201 ATT SUX 4/29/11 My parents have been attempting to get ATT high speed service in huntsville alabama, 256-533****, they have been calling every monday for over one year and are informed each time that they are at max capacity in that area. What about offering alternate solutions for people that want service. I spent over an hour on the phone trying to get an answer for my parents, I spoke with someone in sales, they transferred me to tech support, tech support transferred me back to sales, the connection was crappy so the call was ended, an hour on the phone, no results. ATT is a pain in the (_!_) to get ahold of and the right hand doesn't know what the left hand is doing and nobody has a concrete answer to anything!!!!!!!!!!!!!! My suggestion, go to a provider that knows what they are doing and wants the business. The competition will be glad to take over ATT customers that want service. What happened to making a customer happy and doing what you can to gain a new potential customer. steven 5/2/11 AT&T sucks They have been promising me discounts on my account for 3 months now. All they keep doing is delaying the discount thus forcing me to call in over and over and waste my time Switching to Vonage tomorrow and telling this ASSHOLE of a company to kiss my BUTT in Macy's window Joyce Feggins 5/2/11 At&T does not care about their customers!!!!! I hae spoken to so many departments and how they get you they constantly move you from one person to the next so that you just give up and hang up but never resolving the problem, I have 3 lines and I am cancelling all 3 even if I have had enough with this company and when you try to reach corporate they advise you to write a letter. AT&T is the worst company in the world to deal with they really don't care at all. The Samsung Galaxy S is the worst and I've spoken to everyone under the sun but again with no success, just a bunch of passing the blame. I gusee I will never get a call but just incase you can reach me at 919-607-8837 they probably don't even follow up with these reviews. kathleen helms 5/3/11 I really don't think this company really give a damn about us except how much money they can steal from you. I have been trying to get my refund since July 2010 mind you it's only 23 dollars but its the point of being jacked around on every phone call I have made counting 20 + note if I called on their system they would charge me for complaining. I have got every explanation from they sent it out in Oct ( what that's not your address ??), to oh were not sure whats going on, to that check was xld and reissued to guess same address. ( what that's not your address ??). Just another reason not to do auto steal. Do I recommend AT&T services ( what do you think ). Bess Cochran 5/4/11 I WILL NEVER USE AT & T FOR INTERNET EVER AGAIN WE HAVE HAD NOTHING BUT ISSSUES. WE TRIED TO UPDATE OUR SERVICE AND ENDED UP WITH 2 SEPERATE ACCOUNTS.THEN THEY DISCONNECTED OUR SERVICE AND WE HAD TO KEEP CALLING TO GET THINGS CORRECTED. THEN WE WERE SUPPOSE TO GET HIGH SPEED INTERNET FOR THE RATE OF $ 19.95 A MONTH BUT WHEN WE RECIEVED THE BILL WE WERE CHARGED $ 35 AND 4 BILLING CYCLES LATER WE ARE STILL GETTING CHARGED $35. AS I AM TYPING THIS I AM ON HOLD AGAIN WITH AT& T FOR THE LAST 30+ MINUTES TRYING TO GET THIS ISSUE CORRECTED. I AM ABOUT READY TO SAY FORGET IT AND CANCELL MY ACCOUNT. IF AT& T IS READING THESE REVIEWS YOU NEED TO TAKE NOTE YOUR PEOPLE DONT HAVE A CLUE WHATS GOING ON. THEY JUST KEEP SAYING OH I AM SO SORRY BLAH BLAH BLAH...INSTEAD OF SAYING I AM SORRY FIX THE PROBLEM. I PROMISE I WILL NEVER USE AT & T EVER AGAIN. VERY UNHAPPY CUSTOMER BESS COCHRAN, WALBRIDGE, OHIO DAvid B 5/4/11 At&t have had phone for 3 weeks still doesn't work and phone line i'snt even connected to house and all they do is transfer waited on phone for an Hour God bless America Mike 5/4/11 DO NOT, I REPEAT, DO NOT INQUIRE ABOUT SERVICES FROM AT&T. In January I inquired about getting DLS and Satellite. They did a credit check to see what the down payment would be. When I told them it was too high and I was not interested, they billed my anyways for services I NEVER authorized or received. After 3 months of repeated calls about a bill for something I never got, I received a bill from a credit agency. Called the police, they gave me a phone # to report them for Fraud and I am now in the process of having to SUE them in Civil Court to get my credit fixed. radical rob 5/4/11 How did someone with caller i.d. unknown name and phone number 000-000-0000 get past my caller i.d. blocking. I would say that is pretty damned piss poor. It is bad enough someone with "unknown name" can get passed AT&T (who are supposed to be the leader in technology), on a regular basis, much less a phone number of all zero's. I would say that is pure bullshit did they loose control of their computers? And who the hell programs that shit for AT&T and gets paid for it? Some complete dumbass idiot? I can program that shit right out of existence in my sleep. Who did these idiots hire and pay to go to sleep? Come on AT&T, show us just how stupid you really are? Helen Burleson 4/22/11 First and foremost, I resent having to call outside the United States to speak to people whose first language is not English to try to explain to them what my problem is with the service. To try to understand what they are saying in their inarticulate, broken English is the most frustrating experience one can have. I don't blame them, I blame A T & T for oursourcing to maximize their profits while exploiting American tax payers. I was born here, worked here, paid federal, state and local taxes here, purchased my phone here, pay my bill here all in the United States, so why should I have to call India or elsewhere outside the United States for service? Second, I was forced into a contract for the paygo service despite the fact that I did not want a contract. I was told today, April 22, 2011 that because I signed up for paygo in July, 2010, my service will no longer be in force despite the fact that I have a balance of $42.41 unless I extend the contract by paying additional money. At 81 years of age, I only use my cell/wireless phone for emergencies thus I was under the impression that until I used up all of the $100.00 that I prepaid, I would have contuing service. I feel I have been exploited and this is a deceptive practice which I intend to report to FCC. Third and very important, I very clearly, explicitly and in good plain simple English explained when signing up for the paygo service that I do not text, nor do I want anyone to text me. Additionally, I'm on the Do Not Call List; and, yet I constantly get texts for which I'm charged. I know what I can afford because my sole income is Social Security; therefore, I have to scrimp in order to pay for medical care, prescriptions and all the other daily expenses that one incurs on a daily basis. I can't waste! I can't order things I can't pay for; and, I gave direct and emphatic instructions that I did not want to receive text messages. I am disgusted with the A T & T Corporation and would never recommend themt to anyone, that is unless I knew someone I wanted to torture and punish. Dealing with A T & T is a nightmare. 4/9/11 I AM 85 YEARS OLD, I AM DISABLED, ON OXYGEN, AND GETTING OVER A BROKEN HIP. I REQUESTED NEW SERVICE ON THURSDAY, APRIL SEVENTH. I WAS TOLD I WOULD HAVE SERVICE BY MIDNIGHT ON APRIL EIGHTH DUE TO MY MEDICAL PROBLEMS. I DO NOT HAVE SSERVICE YET!!!!!!!!!! I HAVE BEEN LIED TO, YELLED AT AND HUNG UP ON. IS THIS ANYWAY TO TREAT THE ELDERLY? I FEEL AS IF I AM BEING DISCRIMINATED AGAINST!!!!!!!!!!!! WHAT DO I DO????????? IVA HAYES 4/9/11 i WAS TRYING TO LET PEOPLE KNOW WHAT THEY HAD DONE TO ME AND THEY WOULD NOT POST IT!!!!!!!!!!!!!!!!!! 85 YEAR OLD DISABLED LADY...........YELLED AT, LIED TO HUNG UP ON Ms. Millay 4/10/11 Please help - I recently bought a new home. I called and asked that my cell number be disc and I added a land line phone because of my security system and added internet and DSL. My internet nor my land line phone worked for a month. Finally, they cam out a fixed it on the outside. Now, if it was just something on the outside - why didn't they test that and fix the day the service was connected. Now, I just got a 2 month's bill for the cell phone I disconnected when I ordered the land line phone. The rep said there was a note on my account to leaver the cell account open - that never happened. As as matter of fact the cell phone had not been used month's before - I was ready for it to be disconnected. Now, I'm trying to find out what I owe on the landline phone, DSL, and internet. The robot tells me I owe $717.85 for 2 months. What - can't be! I've attempted to register on line to look at the bill - can't without a code. Haven't received a bill to get a code. Can't reach a rep. When I reach a live person - I'll disconnect the DSL, the internet, and the land line phone and got to another service. Lord help you AT&T. Your service sucks! Ka 4/10/11 I hate AT & T. Thank god I do not use them personally, however my workplace does. I hate dealing with their customer service and everyone who works there. They are all stupid people who does not know anything. I hate them sooo much. First they tell me to go to a store to get reprint of a closed account, but no, those stupid people at the store tells me they cannot give me anything. Keep running me around like I have all the damn time. Fuck, they just tell me straight up instead of wasting my time. I want everyone to QUIT USING AT & T!!!!! dori hart5 4/11/11 I entered in to a binded comtract with at&t and have yet to get customer satisfaction.If this is customer satisfaction I would ahte to see what unsatisfaction is. I'm regreting ever going with this company for internet sevice. Your supervisors are rude and sorry at there jobs we have been promised call backs from supervisors and have not recieved them. Promised for our money your company is really stealing from our account for way more than what they are suppose to for two months in a row to be put back on our bank card by these so called supervisors to find out that they dont even have the access to be able to do so.These company has yet to fullfill the contract you bind us to.What your doing is concidered a crime, breach of contract, stealing money from accounts before there even do, along with the amount being way more than the bill, false advertisement.I'm so very glad my uncle is a great lawyer because thats what it has came down to and i am more than willing and ready to pursue this.And even more aggravating than this I can't even speak to the source about what is going on I guess when you get your papers served then it might be possible to speak to someone from headquaters. But by that time it will be to late because I going to go ahead and get this process going!You can't and won't do people this way anymore well not me anyway. And if you are wondering what is going on maybe you should show a little more consideration to the people that have given you your jobs its the little people like me that has given you business. So if you care at all about this company, our satisfaction, and good service you have yet to prove then you will call me or my husband at 601-813-6443. Other wise guess we will see you in court!!!!!!!!!!!!!!!!!! Colleen 4/12/11 We were one of the unlucky ones that were with Verizon and sold to AT&T. A company that is so unwilling to help and lies non-stop. We no longer have service in our home and now have to buy a Micro cell @200.00 just to get service. We have had roaming charges of 35.00 on one phone which they did finally correct. Just very very unhappy with the merge. E.D. 4/12/11 Been trying to bundle with AT&T, I thought my old provider was bad, I am not even hooked up and have been on the phone with their customer service department for over 5 hours in two days. I work from phone service !!!! Currently they have disconnected my phone from my old service so I have no service at all. Must be nice to sit in customer service and draw a paycheck for lying and giving the run around. There are no supervisors and anyone above the customer service rep in this whole company, they will not connect you to a supervisor nor do they have the desire to correct any issues that they themselves have created. AT&T needs to supply their employees with training in customer service !! Nothing like WOWING a customer. janice ragan 4/12/11 I am with all you people AT&T suck anymore.I have to call every month about my u-verse BILL and i am sick of it,and no one ever helps you they put you to through to other people that can't help so you say forget it and hung up because you are so pissed off.I wish someone could do something about AT&T Clayton Long ACCT# 103926201 4/21/11 I have never been as dissatisfied in my life with service reps. I had to speak to 6 different people for 5 hours to get a problem resolved with a mistake made on their part. I had a shutoff order placed in Mrach before I moved, then found out it was not completed....again, had order # 124163397A placed on the 4th of April....now it's the 24th of April and I received a shut off notice, it was never cut off before. And they what me to pay for it?..Ive moved 8 states away by now. GA to NJ. A lady named Ms Gibson, finally took time to resolve in Acct Receivable but can not credit all the mistakes made by others. Even though confirmations, the time taken to return equipment, I'm still getting burned for the internet and TV service still being on long after my departure and with no internet or TV even in my house. This is appalling. I had been with ATT for a while, but this really makes me re evaluate how impoortant aq number I'm to you as a customer. Portis Law 4/13/11 I submitted an upgrade to my wireless phone on line on March 31, 2011. While placing the order using ATT assistance I failed to choose the correct data plan on line which resulted in them charging me $213.99 to my debit account for the rebate that I was suppose to receive. I called back within 5 hours of placing my order to try and cancel only to find that it had been given a tracking number already. So the lady on the phone advised me that if when I received my order that I could call back that same day and have them credit back my account and therefore making my order free which is what it was suppose to be to start with, with a two year contract. So I received my phone on April 5th, called back only to be told that it would take 2 to 3 days to receive my credit. Very aggravated at this point because I didn't have that money in the bank to start with had to make a transfer of funds to cover it. So I wait the 2 to 3 days and call again STILL NO REFUND!!!! This time the person advises me that there is really nothing he can do but to flag the account that I have called back in AGAIN! Waited another day or two...STILL NO REFUND....I call back a third time only to have an agent "flag" my account AGAIN! This time he advises me because I have called back 3 times that I should receive my refund immediately. THIS IS RIDICULOUS!!! The hoops that you people make people jump through in order to get anything done is a shame and you should be ashamed of yourself for how you handle your business!!! G.R. 4/12/11 This company has turned my life upside-down and brought me to tears due to their lack of competence and lack of care. They were very professional and friendly when it was time to sell me something but must have hired folks who barely graduated from high-school if that to handle all of their other issues. Do not order from this company no matter how fast their internet may be. I can't even take the time to explain all the things they have gotten wrong with one order but all I will state here is after reading the reviews on these pages, THERE SHOULD BE A CLASS ACTION LAWSUIT AGAINST THEM FOR KNOWINGLY MISTREATING SO MANY PEOPLE! IF ANYONE HAS THIS KNOW-HOW OR CAPABILITY, PLEASE POST IT HERE! S. Brown 4/15/11 I have read these articles and I understand the frustration and concern about the lack of AT&T's concern and extremely poor customer service. Like these individuals, I have been a customer since 1997 with Mobile and Home services. There have been minor problems along the way but this recent problem tops the cake. I had AT&T U-Verse service and I was having to relocate. I planned to keep my service and because AT&T and Verizon share this City, I had to wait for someone to contact me, a Supervisor was to give me a call within 24 hours. Well, I moved in January 2011 and still to this day 04/15/2011, I have not received a call. I have made over 20 telephone calls. I have talked to numerous employees. None of the AT&T employees have been able to give me a Supervisor or get one on the telephone while I wait. The wait time on the telephone is awful,consider one hour to be nothing compared to more than that. I returned the U-Verse equipment to AT&T but AT&T breached a checking account without permission and stole about 500.00 from the account. This account was used while I was away to pay the bill. This account was not set up for Automatic Deduction. this individual was kind of enough to take care of the bill each month while I was out of town. I have asked AT&T to return the stolen money but to this day it has not been returned. In reading these accounts, I realize now that AT&T business practices are not honorable. I know what recourse I have to take but I am just so disturbed by this entire situation. When was it a legal act to steal other people's money and then not return it. If money was owed, I would not be so upset, but that is just it. I did not owe AT&T any money. Bilbo Baggins 4/16/11 I can't believe "Elbert Wooten" was stupid enough to put his home address and phone number on a public forum, lol!! Oh and all you other people are typing like this site is owned by AT&T, hahahah. This site has NOTHING to do with AT&T... but Bellsouth/AT&T is horrible for the record. S.V. 4/16/11 Please, help us, AT@T ripping off customers with their phony promotions. I used to have High speed internet for $25.00 for 1.5 MB /second. Then , I have signed up for a promotion for High Speed Internet for $14.95/months( 3.0mb/second) during, I believe, the end of December 2010 or beginning of January 2011. In January 2011, I got bill for $14.95/ month, that was correct. Then, Twice I have received error , where I was charged $30.00 for AT &T INTSVC( High Speed Internet) instead of $14.95 per months. I spoke with one agent on 3/19/20011, regarding my internet bill for the period of Feb.11-March10, 2011. She made an adjustment to my account, credit $15.05. She also told me that my account was adjusted. So, I won't be getting error of $30.00/months. She also told me that she sent me e-mail of adjustment , which I never got. Once again, I was charged $30,00 for the Internet for the March11-April10. I received $30.00 invoice for internet . I talked to another agent. I was told that adjustments were made on my account. Pay, 27.60( for internet and phone original total invoice was $42.65--$30.00 for internet and $12.65 for phone)). I still have not received a letter of promotion for $14.95, which I asked to send me tree times. They told me maybe I got att.com on a spam folder. I called Internet company and checked my configuration, everything is ok. Att.com is not being blocked. Simple, AT and T telephone company never sent me any email, regarding adjustment of my bill to $14.95/month. I called again, now I hear different story, that no adjustments have been made. They lied to me, and they put a ticket on my problem, and someone got to contact me within 30 days. Guys, they are playing games. Where do i write or contact to complaint, I called to Billing, and every phone I have on my Telephone account. How can I make a stop to all this? Also, please check At and T customer forum complaint board at http://forums.att.com/t5/Billing/bd-p/internet-Billing Sim Wilson 4/16/11 Please send all corprate info to me via text: 7733987610 or email: sexysereno@yahoo.com. I am trying to resolve the issue w/o taking it to court. Thank You, Sim S. Wilson Sr. Leena 4/18/11 If I could give ATT a ZERO star, that is what they would get. I signed up with UVERSE last month and when I talked to the agent, he quoted $129 as my first bill including all initial set up charges. Um, my bill comes and it's $194 - not good. I contact ATT and even though their website states their billing area opens at 7 am CT, I keep getting a "this office isn't currently open" - that is a sign that this company SUCKS! The rep keeps telling me that she is sorry and understands what I feel - um no you don't. It's not about the additional $65 charges - it's the principle that the guy LIED to me b/c I told him that I was considering Comcast because they had a special going with $0 installation for new customers. Then the girl tells me that because she is in technical support, she is unable to access their corporate address - OMG. This goes to show you that ATT is horrible. DO NOT GET UVERSE! Michael Gonzales 4/19/11 AT@T became a none american company when they moved most of the work to foreign countries where you can't even understand english nor speak it Joe 4/9/11 I have been trying to get service for over 7 weeks First they hooked up wrong number, Then took 5 weeks to port my number Still do not have DSL Have recieved bill for thr wrong number (which was never in servicce) Have recieved bill for the correct number, have only had pphone for one week and still do not have DSL. Why can't i talk to someone who can take care if it???????????????? 2706834006 Lynn Knight 4/7/11 I asked to speak to someone on a higher level that the customer service department and they gave me the number of somebody in a foreign country (don't know where they wouldn't tell me where they were located) and the person that I talked to just kept repeating the same thing over and over as though I was too stupid to understand it the first time he said it in broken English. We need to face it, there is no one at AT&T that is accountable! Corporate office is just a bunch of folks who draw salaries and aren't capable of solving problems because heck, if they lose my service there are others that will come or go and until their bottom line starts suffering nothing will happen. The bottom line isn't going to suffer because those who have problems are automatically silenced because the only one hearing you is dude in a foreign country. Do yourself a favor and get the heck out of AT&T. Me? I'm calling the Better Business Bureau, I'm filing a report with the Attorney General of Arkansas, gonna call both my Senators and my Congressmen. Will it make a difference, probably not, but at least I know I tried. Barbara Leete 4/7/11 I've had a cell phone that continues to go into an "emergency use only " mode. I've had the sim card changed out twice and the problem continues to plaque me. I called customer service asking for a new phone....obviously something is wrong with mine. I have been given such a run around for two days...and literally lied to as well. I was supposed to have Uverse and internet switched over from Comcast next week. I plan on canceling that installation. AT&T has the poorest customer service I've ever encountered. They sold me a lemon and now won't stand by it! Poor, poor, poor!! ps: I've been a customer of them since they were SNET.....many, many years. Big Corporate America is failing miserably with their customers.... Virginia Brooke 4/7/11 After two years of good cell phone service from AT&T on March 4th 2011 the cell phone service suddenly stopped at 813 baystreet in Texas City Texas for me, the manager, and for the tenants with AT&T service. The problem is tower signal strength. The company has not been forthcoming about their plans for reinstating the cell tower service. According to the service map located on line the area is provided with "excellent" service. Can someone help us? As soon as I am three blocks from here the phone works very well. The customer care people do not have the, I think, expertise to solve this problem. I have talked to many many people. My thinking is that I chose AT&T for service because it worked here and for two years it did and then suddenly AT&T stopped the service.Since it no longer works I would like to company to do something about the problem. One way would be to provide a minitower that services the individuals who live here. A proud American 4/7/11 This company will NOT get our business because of their connection to the Obama campaign. When you get our of bed with our government, you might get our business but not until then. Dileep 4/7/11 Hello, I am a customer who had terrific customer experience with AT&T order service itself( ghosh...If order service is this painful imagine about the other services.) On October 2010 I ordered for a refurbished iPhone and HTC Aria refurbished phone through AT&T premier web service . I used premier web service because of the corporate discounts and the order service web site was directly taking me to premier site when I took order service from my office. I got the order shipped and half way it went back.On calling up fedex I came to know that someone from AT&T called up and asked fedex to return the package.AT&T asked me to place the order again. The next step was refund when I got the refund for my order I got$14.90 less and it was told as the restocking fee for my iphone. I didnt even had the luck to see the package and I am ought to pay them the restocking fee.. I made numerous calls to the totally ignorant customer care service people (I wonder why AT&T is keeping them, its waste of money as well as resource.) After lots and lots of call at last one guy (I had a call with him for 90 minutes - not even a bit of exaggeration) and I got the solution as dispute in the credit card .( Wonderfull !!!! I would have done this earlier without spending approximately 300 minutes in 10 calls). Now I am trying to place the order again through premier web site and my order is accepted first and AT&T cancels the order after some time . When I called up the customer service I got the best answer I can ever get- "I dont know". Good!! they saved my time at least this time and I didn't loose the money.This has happened thrice. I am sending the email to each and every email account I get from AT&T. Always I get an answer to contact some number. Keeping Quiet is a better thing than calling the AT&T customer support. I am escalating the issue through these mails and currently looking for the email id of the top management guys in AT&T before going for a VERIZON connection. If you guys think I am blabbering just see what happened to the below orders Thanks, Dileep 4/7/11 This site just erased all the thoughts I was trying to get across.