Ace Hardware Corporation Corporate Office | Headquarters Contact Phone Number & Address

james

2/2/12

I have read many complaints and remarks. I'm sure that Ace Corporate knows about the many problems and customer service issues. To be blunt, I have visited the "BIG BOXES" and have had a cashier talk on the phone (talking about social issues) while ringing me up along with being ignored for the 125 minutes that I was in one looking for floor tile. Customer service is vital and is an important life line for any business. All it takes is 5 seconds of bad service to make a cutomer not want to come back no matter what the price might be or how much they might save.
At ACE, we fight hard for our customers since Lowes and Home Depot likes to spend over $500 million every year just to get you to come in their stores. We are not perfect, but we do try to provide the best customer service for every customer.
If you have issues, please contact the store manager direct. They should solve the problem is a professional manner.
You can visit my store in San Dimas, CA Monday- Saturday 8-6 and Sunday 9-5 or send an e-mail at sdacehardware@yahoo.com

lynne

1/30/12

iam a housewife and regulary paint the inside for change,,a few walls r white,, white being hard to match, they suggested i cut a inch by inch potion out of a closet so they could match it, did that came back, 1st they seemed put out that they had to mix some paint, than i was told it had a glossy finish, i knew it wasnt glossy, so he said most walls r satin, so i went with his recomendation, well my walls turned out to be flat, noticable difference, couldnt live with it, went back to have them fix it, was told ,sorry u picked it,no,no,no i said i went by your recomandation and your expertise and you were wrong, after some grumbles mixed me the correct paint, needless to say after the rude way i was treated i also will drive farther to get the supplies i need,no fan of ace here, thank you

Greg	1/16/12
ACE Hardware making or purchasing nothing in the US. China is their country of choice. Maybe you all should pay in RMB. Get Americans back to work and buy US made products, not that Chinese crap at ACE.

Charlene Davies	12/21/11
I recently went to the newly opened Ace Hardware on Mmonroe Ave. in Spokane, WA. The experirnce was an unexpected pleasure. In particular associates Mark and Holly went out of their way to assist me and enhance my shopping experience.

Renee'

11/9/11

I visited Ace hardware located in Diamondhead Mississippi on November 9, 2011. I was going around to all the local businesses to ask for donations for my 1 month old nephew that has a failing heart and we were trying to hold a benefit for him. The manager of the store asked me if i lived there in Diamondhead, a community located outside the major city of Bay St. Louis, and I told him no i live in Bay St. Louis he then replied I can't help you. I would like to know why Ace hardware of Diamondhead feels I am any less of a person of their community when I shop there on a regular basis. I felt Ace would help my family in the time of need. But I was wrong.

Michael Bolo

10/19/11

I took my stihl chainsaw into Ace Hardware, Hastings, Michigan to be fixed. They had it for 3 days. The charge was $33.00. I started up the saw when I got home and it would not run on high speed without dieing and it was leaking gas. I took it back and gave them a good dose of my mind. After talking with one of the owners of Ace I got a call later in the day saying they have my saw fixed. So here we go again back to the store. This time they had the balls to charge me $14.00 more dollars for a problem they should of fixed the first time. Well guess what. The saw did run but it's still leaking gas. What a bunch of dummies. I will find another chain saw place for my repair from now on. Just encase Ace even gives a dam her is my email address: whitefeather_01@yahoo.com

P. Kenney

8/8/11

I doubt, in fact I know, I will never venture into an Ace Hardware store again. Ace Hardware are robbers and comparable to Jesse James, only Jesse James used a gun! I needed a new float ball to repair a toilet and went to ACE about a mile from my house. The black float ball was $5.49. I thought that a bit high, but purchaed the product figuring is probable a fair trade item. Today I went to Menard's (about 2.5 miles from my house) and that same float ball was $.79. Talk about a markup! Since ACE hardware sees fit to really "screw" the customer, I really hope a Chapter 11 is in their near future. From now on I will go the distance and shop at Lowe's, Home Depot or Menard's.

Karin Anderson	9/21/11
So glad to have ACE here in Takoma Park MD. What makes this store REALLY REALLY great is the manager, ERIC. He is THE BEST ! ! ! ! ! ! ! ! !

LG, NY

8/16/11

For a company that (supposedly) focuses on customer service, these are NOT exactly stellar reviews (ACE Customer, 6/9/11)! I am the spouse of a former employee and share the opinion of seeming discrimination practices (Too Tall, 5/15/11) and the low, low wages in exchange for HIGH production (ACE Employee, 2/22/11). Are these company-wide practices or confined to the individual stores described in these reviews?

J Purcell

9/1/11

I would give the McKinney, Texas store zero stars if I could. Last summer when I went in to buy advertised garden hose, I was told they were out, but the high-pressure salesman directed me to another hose that "is as good as the one on sale" so I bought 2 of them. The advertised garden hose was supposed to resist kinks. The garden hose I bought kinks at any opportunity and is CRAP! This week, we received an Ace flyer in the mail on Tuesday that advertised a bird bath. I went to the store today (Thursday), to buy said birdbath. The store is not well located, but I went miles out of my way to go there anyway. Once there, I was told "the ad doesn't start until tomorrow", which would be Friday. I remember hearing a story years ago about the "nice customer" and that story has stayed with me. It says that some customers will complain and make a fuss, but the customer that retailers should be aware of is the nice customer, the one who doesn't say anything, she just DOESN'T COME BACK!! After this, I'm a going to be a nice customer. Ace Corporate should wake up and hold their franchisees to some standards. Ace sucks!!

Joseph Yarusinski

7/25/11

I bought a Stihl backpack blower on 7/16/11 for 359.99 from the local Ace in Norcross Georgia. The unit never started over the course of 2 weekends. I attempted to return the unit on 7/24, however, the store had just closed. The staff member told me to return on the 25th and they would "take care of it". I returned on the 25th and the staff member attempted to start the blower. He could not. He asked how I was trying to start it and I recited the instruction manual. He declared that the manual was wrong, the engine was flooded, and that they would keep the unit for a few days to let it dry out. I replied that I thought that wasn't a very good idea given that the unit was only 9 days old and that I would like a refund. The asst. manager than called the owner who informed the assist. manager that the store policy is no refunds for power equipment. This was never disclosed to me. The unit I purchased was not discounted nor an open item. I then asked the asst. manager to just swap my unit out. He stated he couldn't do that but that I could leave the unit for repairs. Infuriated, I left the store and contacted American Express to dispute the charge. Beware of the locally owned and operated ACE hardware stores. The weak economy obviously has pressured individual owners to squeeze customers and not employ decent business practices. I will not shop at the Norcross, GA ACE on Holcomb Bridge Road and would in form anyone of my experience.

John L Harper	7/2/11
I was at the Inverness Fl.store today July 02 andthey were out of the gallon bug sprays and said thet would not be in until the sale is over.Those and other bug spray cans were advertised at 99 cents after rebate.They are now eligable for a ten thousand fine.My e mail is johnxz@viv access.com.Iwould like tto know who to contact.

Glenn Wiens

7/3/11

After having visited some other H/W stores and getting bad information, I remembered why I like Ace Hardware -- I usually am able to find someone who knows what they are talking about.

Yesterday, I had one of my outside taps disassembled so I could fix the drip drip drip. With the water off, I found I didn't have the correct gasket.

Patrick Atchison, Asst Gen. Manager on West Central in Wichita, KS, 1) knew what I was needing and 2) found it for me! I was able to get the job finished because of this, and I just wanted to say "Thanks"

ACE Customer	6/9/11
Wow! Does anyone at ACE read these reviews? The revies are not good at all. If I were corporate ACE I would conduct a few staff meetings to make sure ACE employess understand the meaning of customer service.

5/25/11

Through Amazon, I ordered a closet system. Some of the items came from Amazon and arrive in good condition.

The remaining items arrived on a shrink wrapped pallet, apparently from Ace Hardware Outlet. Below are the notes and request for refund I sent to Amazon, who apparently forwarded to Ace Hardware Outlet:

Initial request for refund:

Incorrect items AND items damaged- : 2 of the 3 closet sets were the wrong color and all 4 drawers boxes were crushed. I did not accept any of the items and UPS is returning the entire shipment. Please credit my account ASAP so I can purchase the items elsewhere. Thank you.

Follow up request for A-Z guarantee claim:

NOTE: THIS SELLER REFUNDED ME THE AMOUNT OF THE ITEMS REFUSED AT DELIVERY (SEE ABOVE). THEIR RECORDS EVEN SHOW A PICTURE OF THE INCORRECT AND OPEN/CRUSHED BOXES. THEY ARE STILL REFUSING TO CREDIT THE REMAINING AMOUNT OF $133.99 THEY OWE ME IN S&H. THE CUSTOMER SERVICE IS IN INDIA & I WAS TOLD, UPON MY REQUEST TO TALK TO A SUPERVISOR, THAT I HAD TO WAIT UNTIL TOMORROW TO TALK TO SOMEONE, EVEN THOUGHT IT IS STILL AFTERNOON IN THE U.S. I HAD TO CANCEL TWO APPOINTMENTS AND MAKE ARRANGEMENTS TO BE HOME AT 9AM. TO TAKE THE CALL ON A LANDLINE PHONE BECAUSE THE RECEPTION FROM INDIA IS SO BAD.

Current Situation:

The next day at 9am, the call never came. At 9:30, I called Ace Hardware back and spoke with Stacy Brown at Ace Hardware�s New York Call Center (347 Knickerbock Ave, NY,NY 11237). She kept changing the reasons why she couldn�t process my refund and finally hung up on me after I kept asking to speak with a supervisor. Initially, when I told her that the gentleman I spoke with in India said he saw the brown items on the pallet in the picture that the warehouse took upon return of the items, she told me that �sometimes they (the manufacturer) put the items in the wrong colored box. I have done two other closets with this manufacturer, purchased through Dixieline Lumber, and I have never received an item in a box with the wrong colored label. Then she told me that the items were still on the shrink wrapped pallet and the warehouse person said all the boxes were the white boxes (ie the correct items), and that nothing was damaged. Why would the company keep my entire pallet shipment for nearly two months on a shrink wrapped pallet without restocking the items??? What a crock!

Too Tall

5/15/11

The Ace Hardware near my home in Hewitt, Texas could be sued for age discrimination. I am a mature adult and have tried to gain employment with Ace Hardware as a cashier and have not been successful as of this date. I have been in the store several times after each application, and the cashiers are all very young. My advice to the older generation is to shop places where age and experience are appreciated. It is obvious that Ace Hardware does not value this.

koz

4/29/11

i had my local ace pick up my jd lawn mower on 4-18-11 to do a maintenace/service on it.i called pn 4-25-11 to check status and the person i talked to said they were 10 days behind.when they picked it up they never said that it would take 2 weeks or more.okay they are behind.i went to the store on 4-29-11 to check on status and i was told my parts are back ordered.the salesman looked up the part i needed and he said there was 10000 plus parts in stock at the warehouse and he told me that the mechanic was off and nobody else in the store didn't know anything either.what shitty business.i have a tiller that needs work to but i'll be damned if i give ace any more businesss.i am extremely disappointed and will tell everyone i know not to go ace in grand island,ne.because of lousy service!!!!!!!!!!!!!!!!!!!!!!

Harvey Teaman	4/29/11
Would like to see an Ace Hardware in our area. In San Antonio, Homes in this area are ready for a local store. 78260. Look at Hardy Oak and Wilderness Oak. It a fairly up scale area,180k and up.Take a look.

Joe Macri

4/22/11

My sister and I went to our local Ace Hardware in Clinton, CT. three (3) days ago to purchase a new wheel barrel for the Spring cleanup . Since we are both are disabled we had asked if we could purchase one of the wheel barrels on display since we could not assemble. We were told that we could but would have to pay for the assembly of the unit at full price even though it was damaged to some degree. We then decided to purchase a new one since there was no discount for the damaged one and have Ace assemble the new unit for us for pick-up. Again my sister is disabled and has been taken advantage of by various sales people over the years on purchases. To my disbelief, when she arrived home an hour ago with the �new� unit I inspected it and found that the unit was chipped, dented, and in poor condition for a new wheel barrel. I proceeded to call the store and they said that it was a new one (grossly mistaken) and not a floor model and if we wanted to return they would give our money back and to find another dealer for our purchase. I am greatly disappointed with the customer service in the Clinton Ct. store and will never shop or recommend that facility to anyone. I should have known better and gone to The Home Depot were customer service is professional and always willing to help. Regretfully J. Macri

Senior saver

4/10/11

My local Ace Hardware is most helpful with stocking everything a person might find. Reminds of the show "Let's make a deal" where odds and ends were always stocked in women's purses that were unimaginable. My major complaint with the Oro Valley store is that they don't give senior discounts out on Wednesdays, unless asked for. They keep the discount a big secret, and then when they are reminded always act like they forgot it was Wednesday, and then process it after the fact. I would say that's a bit unenthecal if they advertise a senior discount on Wednesday, then not give it. Every little penny counts on my social security income.

ACE Employee	2/22/11
I am getting paid $7.60 an hour for being a Receiving Clerk, a Stocker AND a temporary Cashier.

2/20/11

The store sends out sale coupons, but when you get to the store even on the first day of the sale, they are "ALL OUT" of the sale coupon items. When you ask for a rain check they say that they don't give rain checks on sale items. Either they don't actually stock the items or else they only have 1 or 2. Their real goal is to get you in the store in the hope you will buy something else! This is a shame! Shop elsewhere!

The BIG D

12/27/10

I would like everyone to know, I use to shop Ace Hardware in Morris, Diamond, and Minooka until the owner Steve Matteson brought his personal problems into the store, his divorce from his lovely wife that he whored around on throughout their whole marriage and his drug problems. Steve's employees are very upset for the way he has been treating them. He has laid off a number of employees because of his financial problems due to his drug use.

John Minnick

12/14/10

I moved to Wisconsin in 2002. Since I have been here I faithfully use the Ace store in Ladysmith, WI. I can honestly say I have never had a bad experience with them. All of the employees are wonderful, from Paige the manager to Bob and Janey, two extremely knowledgeable employees. They are always willing to assist and either have an answer or can find an answer to any questions I have. They are competitively priced with the big box stores and have a plethora of more knowledge than all the employees combined in any big box store in this country! My most recent purchase was an Ariens snowblower and they were wonderful in walking me thru step by step on operating it and maintaining it. (even though I already knew what they were telling me, it was nice of them to take the time to go into detail with me) Again, I can't say enough positive things about the Ace hardware store in Ladysmith, WI. More businesses should follow their lead!

Adrian Skiba	11/23/10
I just would like to tell you that I shop @ Ace Hardware South Hadley Ma store since the day they opened. One particular employee by the name of Billy is most helpful & knowledgable person I've ever met. Always freindly & willing to assist.

Rob Hentz

11/20/10

We let a gift card expire, we called the 800 number on the card and they said just take it to a Ace and call back and it will re-issued. First visit told by manager (Pam) at Gravois rd store in Affton Mo. doesn't know what to do come back next day other manager will be in, I returned and was told again by same Lady, Other manager not in, she did call the 800 number and was told issue store credit for the $100.00 and they would be re-inbursed, I was told she can't do it, come back next day other manager will be in. I returned and got Greg, told him the whole story he looked at it at said nope, don't do credit on gift cards and I have to deal with Corp.They treat you like a crook, I will cancel our corp. account and never, ever shop at Ace again. Pay your managers and get real people who know what to do when they have to do more than walk around the floor with a clip board and say Hello, What A Joke.And get Pam a Jenny Craig membership, she sure needs it.And Greg likes to mumble as you walk away, Now thats cutomer service.

Carlota Zuzuarregui

10/20/10

I have always loved Ace Hardware stores!
The variety of merchandise, the quality,the way the stores are laid-out, the availability of the "little part" needed to fix something around the house, the
choice of recycling, repairing, versus buying a new item; the fact Ace has those things that you've "always wanted and couldn't find".

There are two things that prevent me from going into the store close to my house, Ace Hardware, 6959 East 22nd. St., Tucson, AZ
The air quality is terrible. The smell of chemicals, rubber, oils, paint,etc.,etc... is so overpowering to me I am totally unable to get past the entrance door.
I keep trying and invariably become physically ill with nausea, loss of balance,
disorientation... It is my problem, but also, that of an increasing number of people.
Ace administration would say, I "do have a choice, don't come into our store".
Very true!
But, wouldn't it be easier to install super air-ventilators systems that would take care of this problems, or at least minimize them? why not?
I would think Ace Corporation would require each store manager to make sure that it has better than required air ventilation systems in their stores.

A good ventilation system would make me overlook the one irritating thing of how Ace employee's, customer service, tend to pay more attention and extend more help to male versus female customers.

Carlota Fragoso

Avery Champion

4/15/10

I've always enjoyed shopping at Ace Hardware -- until you let too many stores go out of business.

First, it was the store in Boulder (Colorado). Then, after I had signed up as an Ace Rewards participant at the Lafayette store, you closed that one. Next, I migrated down to the store on Wadsworth (in Denver) -- and that store closed too.

Most recently, I bought about $60 worth of goods at yet another Ace Hardware -- and was astonished and very upset to find that my "Ace Rewards" points "died" with every store closing. That's no way to run a franchise!

If I had to have a separate "rewards" card at every different Safeway or Kroger store, I'd stop shopping at either!

COCO

6/8/10

I am responding to my experience on Friday, May 27th at the Ace Hardward located at 31st and Ashland. At 8am I attempted to purchase a swing that was on sale for $99.00. I was told that there were only TWO in stock and they had already been sold. I then asked when more swings would be delivered and if I could have a rain check and was told "NO more swings and NO raincheck". How is this possible? This is very misleading advertising when only have two swings availabe in the store. This seems to be a PLOY to get people into the store for a sale and then the product is not available. You have achieved your purpose of getting the consumter into your store by adverting a product that one is unable to purchase in reality. I am a dedicated and loyal customer of Ace Hardware but am now considering taking my business elsewhere. Please contact me at the below listed email address if you are sincerely interested in correcting this problem.

coco2093@yahoo.com

poppy

6/28/10

On May 31, I had my son pick up some items at Bradley Ace Hardware 31-44th st Sw Wyoming MI He purchased products from the "summer is waiting sale" "now through June 7" Three items purchased rang up at the regular pric instead of the sale pricing in the ad. When he went back for a price adjustment he was told the sale did not start until June 2nd therefore the price would not be adjusted. I was ripped off for $10.00. by Ace as far as I am concerned. The sale flyer said NOW through June 7 not June 2nd through june 7th. I used to make a point of giving Ace my business instead of the big box retailers. Home Depot will be seeing a lot of me in the future.

joe	7/13/10
shopped at miller hardware 3400 south park rd bethel park pa and was impressed with the store,well organized,clean,well marked prices and very helpful employees.a definate asset to your company. compared to walmart & kmart hardware shopping a breath of fresh air