2775 Sanders Road Northbrook, IL 60062
(847)402-5000
Reviews For Allstate Corporate Office
david w  | 1/31/12 |
| When I received my auto policy renewal in June of 2011 , there was an increase in my premium , so I contacted my agent to discuss my concerns; 1) the increase : I drive a 1995 Jeep Grand Cherokee with 180,000 + miles.I'am retired & drive less then 3,000 miles a year , & my premium is $1,427.92 every 6 months less , so called discounts of $546.99 . lowering the premium to $880.00. NOTE: I HAVE BEEN WITH ALLSTATE FOR OVER 35 YRS, NO ACCIDENTS,CLEAN DRIVING RECORD, NO CLAIMS , AND I HAVE PAID OVER $250,000.00 IN PREMIUMS. I HAVE NOT COST ALLSTATE ONE PENNEY...... 2) ALLSTATE loyalty : WHAT LOYALTY HAS ALLSTATE GIVEN TO ME ? 3) REBATE CHECKS & 45% DISCOUNT . When I talked to my (agent at that time SHARON LEPERE ) she could no answer my concerns & would contact her AREA MANAGER (JUSTIN) & CALL MY BACK . After 30 days had passed with no call , I called Sharon , she stated that she was meeting with (Justin the area manager the next day and would contact me after her meeting , she did , put me on a 3way with Justin , I addressed my concerns to him , and he was very short with his answers and I asked him to put them in writing and send me a copy. HE REFUSED TO PUT IN WRITING HIS ANSWERS ,What does that tell you ? I asked to please give me a number of a person , not a voice , that I could talk to about this , well its been 7 months no one has called me , but ,my next renewal has arrived and again my premium has going up another $40.00 every 6 mo's ,again i called my agent , this time i talked to (RUSTY) , i COULD HAVE GOT BETTER ANSWERS IF I TALKED TO A BOX OF ROCKS ... BECAUSE ALLSTATE & THE AGENT COULD CARE LESS ABOUT ME AS A LOYAL CUSTOMER THAT THEY HAVE FOREST ME TO DROP ALLSTATE , AND I KNOW THIS IS WHAT THEY WANTED ME TO DO , THERE CUSTOMER SERVICE , AGENTS, AND MANAGERS ARE THE WORST , IF THEY TREAT A CUSTOMER THIS WAY AFTER 35YRS OF LOYALTY TO THEM , THEY PREACH LOYALTY IN THERE ADDS AND ON TV , THEY DON'T NO WHAT THE WORD MEANS . | |
| David W. | 1/18/12 |
| All I did was request a qoute on line. It wasn't even Allstate's website, just a generic website for multiple insurance quotes. When I didn't reply immediately to Allstate's quotes I recieved via email, the emails began to become rude instructing me to contact them immediately. Then to top that off, I recieved a notice they had initiated a credit history check without my consent!!! When I contacted the Corporate office, they informed me they would not stop the history check!!! So glad I didn't make the mistake of switching to these loosers!!!! | |
| Anonymous | 1/6/12 |
| Worst company on the face on the earth! GHETTO INSURANCE!! Their reps are unprofessional and RUDE!!! They will lie, cheat, and scam their way out of paying a claim!! My mom and I spent almost an hour on the phone listening to their lies! I can't say the reps name but I promise that I will take this all the way the top! | |
| Want to wake up from this nightmare!! | 1/3/12 |
| Actually, my husband and I are not Allstate customers. We've just been turned over to collections by them. My husband has the same 1st and last name as another guy who actually had a wreck with their customer. When we were first called about the accident, I explained that my hubby's name is close to the other dude and thought the agent understood. Then we receive a letter saying we've been turned over to a collections agency and they have some personal info of my husbands. We obtained the police report ourselves and the middle initial is different, the address is close but different, the guy's date of birth is totally different, driver's liciense number is different, but we were told we had to prove it was not my husband or we were responsible for several thousand dollars. How much more info than the police report can you need? Called them back and they told me they didn't know if there was a police report. Uhhh, I have a copy, I know there's a report to clear my husband's name. This has been a nightmare for our family. Just want it solved. Don't understand how they could've come after my husband without being sure it was even him involved. Case of mistaken identity, but how'd they get my husband's birth date. | |
| Pat | 12/21/11 |
| I have had Allstate for 23 of my 24 years driving. I have no tickets, accidents, marks of any kind on my driving record in 21 years. Over this time I have had rental insurance policies with them and since buyng my home have had my homeowners there for over 2 years now. My homeowners has gone up both years since inception, yet they denied a claim on the house due to shoddy workmanship...the area they were referring to was part of an addition...added in 1956!! It somehow lasted 56 years...but according to Allstate incorrect construction techniques were used and that is an automatic disqualifier. Then last week, I found my car insurance policy had been cancelled for non-payment....13 days after that payment had been transferred directly from my checking account. After 4 days of phone calls I was finally able to discover that although they took the money, they were not re-issuing the auto insurance (my 19 year old son AND his vehicle are also on my policy). They claimed there was an UNPAID BALANCE ON 2 BILLS FROM 12 YEARS AGO. The amount??? $16.15!!!!! I looked into the policy numbers they claim the charges were from and discovered they were not even my policies, but those of my ex-wife who I divorced 13 years ago! They acknowledged it wasn't my debt while I was on the phone with them today...YET TOLD ME THAT BECAUSE IT "APPEARS ON MY PROFILE" I HAD TO PAY IT TO GET MY INSURANCE RE-INSTATED!! Think about that!! I had to pay someone else's bill (which they acknowledge it isn't my debt)to get my insurance reinstated?????!!!!! That is extortion! That is blackmail! Needless to say...I paid the friggin $16.15 so mine and my son's vehicles would again be legal but, regardless of the small amount of the extortion, I WILL pursue this as far as possible!! | |
| michael skolnick | 12/10/11 |
| This company needs to be out of business. I own I highly modified g37 with carbon fiber hood, front bumper, side rocker panels,rear diffuser. After meeting with the adjuster, he saw all the upgrades & then tells me it is not likley to pay for theese parts. They are not oem. Nothing but stall tactics, delays & poor excusses. Had to take them to court. They seen the crappy adjuster/high price attorney, guess what they lost. Such a good feeling to see the adjuster squirm when judge asked about delays. How pathetic, using the adjuster & attorney. Allstate case was so weak, judge saw right through thoose dishonest pricks. Allstate, I told you I wasn't letting you get away with this. Taken down by a former customers. SUCKERS, THEY DON'T LIKE IT WHEN THE TRUTH COMES OUT. | |
| Jim | 12/7/11 |
| Had an experience with Allstate over the past two months, I made the mistake of allowing an agent to quote a price. The price was 50% higher than the other prices I received from competitors, so I declined the offer. A short time later I received in the mail a form to fill out with personal information which I threw in the trash. A month later I received a letter stating that after reviewing some fictitious information that the corporation had decided that it could not provide me with insurance. The letter referred me to a LEXUS NEXUS CORPORATION which is an agency that collects information about potential and current customers. When I called ALLSTATE to tell them of their defective process I was told that it was perfectly fine and I was told that there was no other telephone number to call. After looking up the corporate office number 847-402-5000 and calling it I asked again to talk with a corporate officer. I ended up with the assistant because at ALLSTATE it is their policy that they do not speak with mere customers. These people must believe that their corporate profits come from other than those CUSTOMERS. | |
Cindy Kennemur  | 12/8/11 |
| After filing a claim with Allstate on our Homeowners policy, we turned in bids as requested and the adjuster told us we could just deal with it. Very rude. Uncalled for behavior. The lowest bid barely covered the expenses of the remoldeling. We understand about the deductible and discounts but not the RUDE behavior of the adjuster. | |
| amanda | 12/8/11 |
| i agree that this is a very poor company, i called to have this insurance turned off because i had no need to have it on the car that i had been driveing. i then received a letter saying i owed a bill that was gonna go against my credit. when i called to ask about it i was told off a few time by an agent that was very rude. she said there was no record that i had called and if i did not pay the bill it would very well go against my credit. i think this is very wrong concidering i was getting a new car and was going to go through them but not now. i will make sure that i tell all of my friends and family not to go through them for anything at all. i will make sure to give a bad word to everyone that i know. oh an also i never received any check for no tickets or wrecks and had them for almost 2 years . they lie. | |
| aw | 12/8/11 |
| state farm is so much better, my price actually was going down every once in a while with this company my rate kept going up for odd reasons. this is just a very bad company . they do not care if u reccomend them or not do not care if u are a loyal customer. i just see no reason to go with them. they are not cheap, fast, good, the customer service is awful. goodness i was just surprized, are u in good hands??? ha as long as your not going through allstate . | |
| Kimberlee | 11/22/11 |
| ***ATTENTION*** Anyone thinking about using ALLSTATE!!! DON'T, let me tell you why!! We were with them for 4 years and our policy just went up and all the safe drivers rewards we had recieved are gone!! We have not had ANY claims and this is how they treat their safe driving customers!! And that is just the begining!! We decided to change companies after finding this out!! We called and talked with a representative to cancell our policy a couple weeks before our policy was due to renew!! After finding a new company with better coverage and prices! They still took the money from our checking account!! This being a few days before Thansgiving, and them not stopping this from going through after my husband has called and spoke to a few different people with this company!! There is "NOTHING THEY CAN DO" is what he has heard over and over!!! I am merely posting this to save anyone else from having to deal with this, imagine our stress right now!! DO YOU WANT TO BE THE NEXT VICTIM!!! I WOULD THINK NOT!!!! AND VICTIM WE ARE!!! THEY HAVE STOLE FROM OUR ACCOUNT, AS THEY WERE NO LONGER OUR INSURANCE COMPANY!! AND THEY HAVE NO PLANS ON HELPING US IN ANY WAY!!!! THAT IS STEALING!! | |
| Calista Holmes | 11/21/11 |
| 1 star for a Chapel Hill NC agent NC 5 stars for a TN agent worked with both of them what can I say? | |
| Saylors | 11/15/11 |
| On June 15,2010 our home was hit by a tornado. It shifted and racked our house. Torn siding,shingles, inside sheetrock up and cracked the house. The storm took trees and laid our barn on the ground. Ins payed the barn not all of it, some of it and want pay anything on the house. 2 structural engineers later and and a lawyer they want to give us 50 grand to fix a crooked house and not pay the policy. Why do Ins Commissioners and congressman allow this to happen to paying homeowners? You pay in and Ins copmany's should pay out like their suppose to. Allstate is 3000% horrible plus. Allstate we not given up like most people do. We got time like you do. Ididots. 11/15/11 | |
| Cameron | 11/11/11 |
| Me and my wife had allstate for 1 1/2 years. With no claims or tickets, our policy went up 50 bucks a month. So after finding cheaper insurance by almost half, I canceled my policy 5 days before the renewal. Well a week went by and the took it out anyways, almost 300 dollars. So when i called to get my money back (whick in my eyes is theft) they said it would take at least 12 business days or more to get it. They also demanded, yes demanded that i send them proof of my new insurance or they would continue to take out almost 300 bucks a month for now on. I told them to piss off and it has been another week and i still dont have my money, and they dont have a record now of me having a policy with them anymore. wonder if i will ever see that money again. Worst company ever. If i took money out of their account, I would bet my life on it that they would put me in jail. | |
| J.B. | 11/4/11 |
| Worst insurance company ever! Their customer service/sales department are liars. They sold my husband and I a policy with full coverage for both vehicles at one rate and then changed the rate before the first month was due (after premium paid). We purchased the policy because we were told our inexperienced daughter could be on a seperate policy with just one parent at a rate of $549 then when we called to have her policy issued they magically had a change of policy over the weekend and 1 policy holder could not be on 2 accounts. So we tried to put her on a policy by herself which we were quoted at around $750 only to find out that policy had been changed over the weekend as well. They could not insure her on a policy by her self because she is not 18 years old. Upon canceling my policy I am being charged a 32% cancellation fee that they state the NC Insurance Commission mandates. I called the Commission to find out that was also a lie. That is a cancellation fee by Allstate and not the Insurance Commission; however, I also learned they are only required to notify us that if I cancel there will be a short rate fee. They are not required to advise a customer that it is 32% they are charging, which the amount is set by the company. As I went to a different insurance company yesterday I met 4 people that had switched from Allstate for misrepresentation as well. Policies are being sold to customers under the understanding of one thing but reality is far from that but once they have your money, u will pay 32% penalty to cancel. DO NOT USE THIS COMPANY!!!!!!! | |
| Marcus | 11/4/11 |
| 3rd experience with being exposed to Allstate Mayhem. 1st two times we had to sue and actually recovered more than if they would have just settled in the 2nd case. This third time is a car accident where the Allstate insured that hit me was issued a ticket. The police report states that she made an illegal lane change. Allstate says that it was my fault for not paying attention. Really?! I was hit in the left rear quarter panel while in the outside lane of a double left turn lane. Still fighting, and from the stories I see posted, I'll be fighting for some time to come. Claim number 0220607485 Follow my story at Occupy Allstate on Facebook. http://www.facebook.com/pages/Occupy-Allstate/308938409132137 | |
| | 10/29/11 |
| My rating is -0 Instead of Indemnity Plan, they should rename it Infidelity Plan. Do they value or respect the Family (principles of marriage)? I canceled my plan with Allstate in 2005-2006 after the agent blatantly disrespected me by flirting with my spouse while we were in the office. After a second form of disrespect, I filed a complaint with the company. I was assured that no further calls and/or correspondence would be made to my home. What a joke - I just retrieved a call (09/2011) from my answering device from the same office (supposedly soliciting business). Another complaint was filed. And what a coincidence, I just received a collection notice for $132.50 regarding Allstate Insurance. Where was this bill for the past 5-6 years? Throughout this entire ordeal, an outstanding balance was never mentioned by any member of the Allstate family! | |
| Michele Albert | 10/24/11 |
| I think Allstate is the WORSE insurance company. don't go with them. That whole mayhem thing is a crock. I've been with them for 25 years have put in one claim for 2,000 and I called and told them my roof had hail damage and hurricane Irene. they said I couldn't prove it and to top it off they are cancelling me unless I get a new roof. 5, 000 - 7, 000 are they crazy. Who the heck has that kind of money just laying around. My roof does not leak and is fine for now. They are ripoffs do not go with them. | |
| gary | 10/2/11 |
| My house suffered severe damage in CT. from storm Irene. Allstate sent out the adjuster he kept cancelling appointments. He finally came a week late. then he never wrote up an estimate. We got the run around for three weeks. Then we were told he left with the wind by Allstate. He also took all of the paperwork allstate has no idea where the personal paper work of mine went. Another adjuster came out and didn't even see half the damage. What a pitiful group of so called professionals! Ripped Off From Connecticut. PS. THe agent was no help at all!!! | |
| P Oed | 9/23/11 |
| If you think Allstate cares how loyal a customer you have been or anything else about you but your money you are very very nieve. They will over charge you into bankruptcy and cancel you, if you ever have any kind of claim; no matter who is at fault. | |
| ANONYMOUS | 9/23/11 |
| I just want to say how horrable your corporate office is. I spent 2 hours on the phone with one of your people he kept putting me on hold for 15 minutes at a time. In the end he did not get any of the information right and when we got our cards in the mail they were not even for the right vehicle. Our coverage went up all because he messed up to me this is poor customer service. We love our local agent but will never deal with allstate corporate again!!!! | |
Tom  | 8/13/11 |
| We have been with Allstate over forty years, and have had claims against them. So far they have been great. | |
| Liz Brancaccio | 9/19/11 |
| I never had such a horrible time with any agency there employees must take a mendatory course in how to lie and play with people's livelihood. It's really unfortunate ALLSTATE does this to the people.In this economy today so many people struggle just to make ends meet how dare you ALLSTATE!!!! | |
| | 8/17/11 |
| My husband and I are separated.He lives in another state Az while I live in our home with our children in MS.He is sick and dying.Both of our names are on the policy and home.My home was hit by lightening.My adjust refuses to issue the check saying OR and my bank will not cash it because it says AND.I begged the adjuster to understand my situation.He cannot fly here to cash a check with me! In the meantime I have a huge hole in the side of my home from the strick and a check that is worthless!My agent here submitted an order to have it say OR and the adjuster said she was refusing that.What kind of insurance company is this?I have used them for over 12 yrs and never had to file a claim before.I am beside myself and cannot find anyone to help me. | |
| Sherrie Moretz | 8/17/11 |
| My home was hit by lightening.I live in the home with my children.My husband and I are not together.I live in MS and he lives in AZ.He is very sick and dying.My agent here submitted an order to have the check to fix the hole on the side of my home to say OR.The lady I had to deal with on the phone Michelle Threet refused to do so.Said it was my problem that I wouldn't be able to cash the check.He cant fly here to cash it with me!She said she would not issue it saying OR even though she knew the order was submitted.In the meantime I have a hole in the side of my home,my 2 children lost their tvs and my dishwasher burned due to the strike.I have used Allstate for homeowners insurance since I bought the home in 1999.Over 10 years ago.I told her the check was worthless to me and she said that was my problem not hers she was "sorry" my agent here said it could be done.I do not know what to do?I have never had to file a claim before and think now I will change who I use.Is this a way to not pay what I am owed for the damages.Its not even a really high amount.Under 900 dollars!I offered to have my husband go to another office to verify he was in AZ and she said no.What is wrong with this company?! | |
| Deborah Merritt | 8/23/11 |
| I am writing because you are one of the sponsors for The Dr. Phil Show. Are you aware that Dr. Phil interviewed Cindy and George Anthony and wants to air the show in September 2011? Cindy and George Anthony are hated by the world! People are boycotting the Dr. Phil Show! Cindy and George Anthony covered up the brutal murder of their 2 year old granddaughter Caylee Anthony! The Anthonys NEVER SEARCHED FOR CAYLEE because she was never missing! The Anthony's allowed that baby to lay in a dump/swamp and the animals tore her apart and ate her! Cindy Anthony committed perjury many times while on the witness stand during the trial! Cindy and George Atnhony lied to the world! Thousands of volunteers searched for Caylee, law enforcement searched, the FBI searched! They destroyed evidence, got rid of their washer and dryer, got rid of pipes near Caylee's bedroom in their home-called for an emergency plumber! The jury for the death penalty case was PAID OFF. After they gave their not guilty verdict and refused to talk to media they rushed home and contacted attorneys and agents and were willing to sell their story to the highest bidder! There was NO JUSTICE FOR BEAUTIFUL 2 YEAR OLD CAYLEE!! PLEASE STOP DR. PHIL FROM AIRING THIS PROGRAM IN September 2011! THANK YOU! 60-F Midland Heights Midland, PA 15059 724-508-0369 | |
| Laura | 9/6/11 |
| After 6 yrs with Allstate my rates jumped up 400.00. I called several times asking why and the best answer they could give me is it was because we didnt live within 5 miles of our fire dept or that we didnt live within 1000 ft of a fire hydrant. I got written documentation that I do indeed live within 2 miles of our fire dept and 900 ft of a fire hydrant. I was told to appeal my rate increase with these documents. Weeks later I was told that appeal had been denied. I called 1800allstate again. I was transfered to someone with such a accent that I could understand half of what he was saying (hire americans please for phone custoer service) I was then transfered to someone else who cut me off after 3 minutes of talking to her and said she couldnt help because she wasnt an agent in my state and said she didnt know why I was transfered to her number. I was then transfered to someone in my state. The new reason they are giving me is that Allstate has determined that my fire dept is not as capable of putting out fires as they were a year ago. I suppose they are saying the equipment is not as good etc. Funny thing is, my husband is in the fire dept and they are more capable now because they have all new equipment and more people. I told the agent I was speaking to that I wanted to speak to a manager. She had an attitude and I was told that I could speak to a manager but nothing was going to change. I told her they were going to lose my business because of 400.00. She said well we dont need the buisness if you are unable to pay the rate increase because it is a risk to us. I was on hold at least 5 minutes with no manager answering. I do NOT reccomend allstate. My agent went out of buisness so I didnt even have an agent for over 2 yrs. I wasnt even notified of this until I started having problems. | |
| Carla | 7/5/11 |
| I was involved in an accident with someone insured by Allstate back in 2003. I am still waiting to be paid. They have given me the run around for over 7 years. I am currently going through the State Attorney General's Office because I am going to get my money from these scammers. | |
| Tammy | 7/11/11 |
| I decided to stay with my current insurance company and sent an email to informing All state of my decision. I received an email back stating they had already received money from my mortgage company. I knew this was a lie because I had not signed any papers. I contact my mortgage company and found out I was still with my current insurance company and they would not switch unless I okayed this and signed papers. After reading all of this comments. I am glad I did not switch and if they have to lie this is not a company I would want to do busy with. | |
| Mary Jane Gardner | 7/20/11 |
| Allstate is the worst Insurance Company I have ever had to deal with as mentioned they lie, cheat and steal from the people who pay there salaries. I think they send all the Representative to the same school on how to lie. I was involved in a accident whereas I was hit three lies later they came up with I wasn't even on the road when they insuree hit me. My final conclusions is to start a campaign to rid the world of horrible Allstate Insurance. First I will get a sign and ride around with it saying Allstate Insurance sucks lemons. Then I will post a sign in my parking spot with a sign Allstate payed to fix this car with dents and crashes. Besides writing to my representative during elections period. I feel better knowing I was not the only one who think they should be banned from insuring people. | |
| Mary Jane Gardner | 7/20/11 |
| I have read the above messages submitted and I agree Allstate Insurance is the worst I have every dealt with in my life. I recently had dealings regarding a car accident my car was hit while I was at a stop making a left hand turn into my driveway. When Allstate got through with the lies after lies they said I was not even on the road where the accident occurred. I called the Police and submitted a Police report but Allstate found a way to lie, steal and punishe me for there client's error. It has been almost a month and now they don't answer, return my calls I am talking the department heads. I get a message I am in the office from 8am to 5pm but don't tell you they won't answer or call you back. I submitted a previous message to this blog and don't see it. So I am trying again! Allstate you are the pits. I want to make sure anyone looking at this no's Allstate Insurance is the worst in the world!!!! | |
| Jack BMW Dealer | 7/29/11 |
| Allstate is a nightmare to deal with and should be avoided by all means. Look elsewhere, or you will be sorry you didn't shop around. Less than a one star rating for this den of inadequacy. | |
| Sara | 8/1/11 |
| 877-834-0398 a great number to get a hold of them. | |
| Jim Cruse | 6/23/11 |
| I thought they were a 4 or 5 star company until this week. My Homeowners Premium doubled.. I can't pay that.... | |
| William | 6/28/11 |
| I had trouble years ago so wouldn't use them. But I'm writing in regards to their "Mayhem" ad. DUMB. Mayhem is a "Willful act." So they're saying accidents, fires, etc. are willful acts. And obviously they won't pay for them. | |
| AH | 6/13/11 |
| The place where i make payments they have wonderful customer service, but I was involved in a accident, my car was totaled because someone ran a red light and t-boned me I was 6 months pregnant at the time,I paid $12,500 for the car that was totaled..it took them forever to pay me the "value" of the car, i had a rental car while waiting on the money I actually had to pay out of my pocket to have the rental longer an by the time I got the money I had a week to find a car an I got $3,000...before I turned 25 my insurance was $100 an after I turned 25 it went up to $140 an went up to almost $170..I called nationwide but unless you have 50,000/100,000 in BI..dont bother..btw that was my first car accident..Ive been with allstate for 3+ years | |
| former Allstate Co | 6/2/11 |
| I've worked for several insurance companies during my days (much larger than Allstate) in everything from underwriting, claims, and sales. I can attest to the fact that this company is THE WORST. THE ABSOLUTELY COMMIT INSURANCE FRAUD EVERY DAY! ALSO, YES, THE DO RUN CREDIT REPORTS~ I constantly saw 800 reps C.O.D renter's policies to customers who had no idea they bought it (as in not even mentioned in the call) reason? Discount on the auto to boost likely-hood of closing the sale. They would set this policy to go in affect 60-90 days out. Customer then gets policy and bill ... doesn't want to pay it, then account is sent to collections, discount falls off, rates go up or auto policy is cancelled. Sales reps who forged 5 yr proof of insurance from other carriers are promoted to sales leaders. I've seen reps use the same social security numbers (once they found one with a good Becon Score) over and over and over on every call (creating soft hits for the unlucky person who they stole it from) all just to get a better rate, therefore a sale. Agents don't know the guidelines, over-ride the system to sell a home owner's policy and then say: "you have to have your home insured with us!". The call centers are staffed with mostly high school graduates (if that). Drug/alcohol use is everywhere (during work hours), they had to have cameras installed to catch employees having sex in the building. Police have been called many times to arrest people at work on charges from armed robbery, assault on a female, drugs, you name it. There are no ethics at this company, they are still hiding behind the Sears name (oh and they didn't leave their parent company of Sears, they were forced to leave because of the bad name they were starting to create) They even lie about being "the largest publicly traded insurance company" first, who cares? GO WITH A MUTUAL COMPANY! Second, no you're not Allstate! Travelers is. Get your facts straight. MY ADVICE IS TO FLOOD YOUR STATE'S INSURANCE COMMISSION WITH COMPLAINTS! | |
| angry cosnumer | 6/6/11 |
| the allstate 800 customer service people (wherever they are) cannot speak english very well and have limited ability to resolve issues of any complexity... the company's decision to centralize their customer service and removing the local agent is foolish and is a clear reason they are not performing..hopefully thier management team figures this out.i am a 10 year custier that is cancelling my policy..due to poor customer service. | |
| Margarita Renteria | 5/26/11 |
| I have been a Allstate customer since 1982 on and off however, I recently had 2 accidents which I understand we have to pay the consequences. My surprise was that my premium was DOUBLED increased and Allstate suggested the program Drive Wise to be connected to my car for discounts? And my premium was TRIPLED increased on top of monitoring my drive. Of course I did not connect the Drive Wise. Allstate Insurance needs to be audited, unfortunately car accidents will happen and Allstate will be increasing rates without compassion. I switched to a different company for a lower premium with NO problems My questions is what about those insured that never had an accident are the premiums lower? Please take an action, business is business but PLEASE be LOYAL on your rates. Every corrupted business will be brought to LIGHT if NOT corrected | |
| phil from Grand rapids michigan | 5/22/11 |
| I recently called the james voogd agency to let them know 4 days in advance I was not going to renew my motorcycle policy and that I have purchased a different policy with another company.3 weeks later I get a letter stating they have not cancelled my policy yet.The letter goes as far to say:direct quote:If you take no further action and let your policy cancel,you will still owe any past due premium amount$28.86 and installment fee $3.50.These amounts if unpaid may be referred to collections.The past due premium represents coverage we have provided you for which you have not paid. this company is running a extorsion scam!Allstate needs to be shut down.my policy was paid in full from the start.you cant send me to collections for something I did not agree to! BEWARE OF ALLSTATE! | |
| Chris Wheeler | 5/13/11 |
| I had an absolutely terrible experience a couple of days ago with Allstate's Good hands Roadside Assistance service. I accidentally locked my keys and wallet into my car, and was stranded in a parking lot about 15-20 minutes drive from home, so I was stuck. I had signed up for the Roadside Assistance offer some 3 or 4 months ago, and had placed a sticker from the "You're in" packet I received from you on my windshield. At first I felt lucky that I had decided to join it, that I had somehow succeeded in beating the misfortune of the situation by having done so. I promptly called the number on the sticker (1-800-255-7828) and followed the phone tree options to Roadside Assistance. That's when my bad situation became worse. I couldn't provide any policy number, because all I had was the sticker on the windshield. The agent asked for my name, and couldn't find me in the system. The agent asked for my phone number, and couldn't find me in the system. After several minutes the agent informed me that I didn’t have any Roadside Assistance services with Allstate. She explained she was with the Allstate motor club–the Roadside service which you pay annual fees on. I explained the service I had was something I saw advertised on their web site where no fees were required; you just pay on a case by case basis when you actually do encounter a problem. I went on to describe everything I could recall about this service and to assure her that I was definitely signed up for it. I had entered all my required information, submitted it and received a welcome packet confirming it. She knew nothing of this service and couldn't find anything indicating I had any kind of Roadside assistance. I pressed the matter, insisting that I did. Eventually she put me on hold and went to talk to her manager. She came back and told me she could make an exception and have someone come out to help me, but I would have to pay cash to whomever came to help. I explained I didn’t have any cash on me, and was in an unfamiliar area and that wouldn’t work. Then went on to explain that this Roadside Assistance I was signed up for is supposed to charge me for it. Of course she repeated that I didn’t have Roadside Assistance with Allstate and that I wouldn’t be able to pay in any other way than cash, rejecting my offers to pay with a credit card or debit card. I asked if I could speak with someone else about this issue and she told me there was nobody else whom I could speak with. So because this lady gave me no options, I was forced to end the call without any promise of help coming or option of Roadside Assistance. I decided to be persistent and called the number again. I can summarize at this point… long story short I ended up calling back 8-9 times. Each time I got routed back to the same department even after explaining the situation, the confusion, and the dilemma I was faced with. Sometimes the agents simply hung up on me, one time the agent gave me a number that was supposed to be the correct number to call but it took me right back (it was the same as the 1-800 number, just a different way of calling it without using 1-800). I tried calling different areas of the phone tree like going to the department for your car insurance, explaining the situation and asking to speak to a supervisor or someone who could help me with this problem. I was dealing with robots though unfortunately; human beings who couldn't conceive of any other way to help me than to route me back to the motorclub department where I was assured "they would be able to help me there". So then at the end of the long string of calls I called the same 1-800 number I had been calling all along, and this time for some odd-ball reason I landed with an agent who knew about the Roadside Assistance program I was in, was able to find me and my information right away, and got help out to me in about 21 minutes. When he informed me that help was coming, I tried to explain the experience I had just had–thinking he would be able to investigate what happened or escalate it so it wouldn’t happen again to someone else, and also because I needed to find out if this service was going to be a reliable option for when my wife has the car. As I talked that's when his robot training took over I guess, because he kept saying "I'm very sorry about that sir" over and over. When I got the cue that he was doing nothing but repeating a phrase back to me I asked "So what action are you going to take on this?" Then he hung up on me, for the third time this day an Allstate agent who couldn't conceive of any other way to respond to me opted to simply end the call… no warning just "click". The time frame of my terrible experience was this: My first attempt to call Roadside Assistance was at 2:45pm. It was well over an hour (on the phone the whole time next to my car in this parking lot), approx 3:55pm until I ran into the agent who was able to recognize me as an actual customer and provide the help. The assistance was called in at approx 4:00pm and the help arrived at 4:21pm. The guy had my car unlocked in under 3 minutes. In closing, I definitely was not in "Good hands with Allstate". I believe that when something like this happens the thing to do in the aftermath is to discuss it so problem areas can be identified, so they don’t happen again, etc. I sent this detailed account of what happened to two different departments at Allstate asking for them to explain what happened, and convince me this won't happen again (basically to assure me that I can still count on them to have my back in an emergency). I sent one directly to my "agent" and the other to the "contact us by email" option on the web site. Apparently Allstate has no concept of customer service though, and didn't value me as a customer because I got no reply whatsoever from either. Stay away from Allstate; they look good as an insurance company until something actually does happen and you need them to honor their service promises. They are unreliable and unprofessional. | |
| | 4/27/11 |
| I have had this insurance for the past 30 years and all of a sudden, they do not want to pay a claim. I had copper plumbing stolen from my rental property and they refuse to pay the claim. This company has paid a claim in the 1980s when items were stolen from the premises and now refuse, stating that the copper plumbing was a part of the house. I am done, looking for another insurance company at this point even if it cost more. The customer service was awful not offering to even compromise. Wow!!! | |
| joe ann everett | 4/10/11 |
| I have Allstate and I need help repairing my Yukon. Is some one out there that can help me repair my vehicle front end for the $1,700.00 Allstate is giving me . I just put a new in the crate engine in it and it has new AC front and rear,new converters alot of new parts. I spent $8,000.00 on repairs. My daughter was hit head on and is in therpy after being in a wheel chair for a month. The girl who hit her in our Youkon had no insurance. They insist I didn't have uninsured motorist insurance. E-mail me at msplumber@gmail.com Iam South West of Fort Worth, Texas Granbury Area. | |
| Idriz Metjahic | 3/24/11 |
| Ive been a very loyal customer with allstate and they denied to renew my insurance due to two not at fault accidents and never notified me. Now The Department of Motor Vehicles has suspended my registration and license. WORSTTT INSURANCE COMPANY EVER!!!! AVOID AT ALL COSTS. GO TO ANY OTHER INSURANCE COMPANY BESIDES THEM! | |
| John Doe | 2/26/11 |
| Allstate is the biggest cheating insurance company ever!!! If you are a soldier in the US ARMY, please don't be the next to get ripped off while you're deployed. They took $800.00 dollars from my account on a vehicle that was already insured by my fiancé. All because our local agent thought she was "doing the right thing". What a scam!!!!! | |
| Antanique loring | 2/21/11 |
| Allstate is horrible my car was broken into right before christmas. This company launched an investigation and found nothing. The investigator contacted me ask for my lease,pictures of the vecjivle, parking diagram....all.over a backpack that was stolen out my truck....its been three months yhey are still jerking me around. Karen larsen even laughed about the situation. I hate this company someone needs to start a class action lawsuit on them now. They take your money then screw u when someting happens. When you start the class action contact me nyla001@gmail.com. I will gladdy testifu to the terrible customer service in diamond bar ,ca. | |
| christina | 2/20/11 |
| THIS IS BY FAR THE WORST INSURANCE COMPANY I HAVE EVER HAD TO DEAL WITH* what a disgusting joke. In december of 2010, my car was struck (tboned) in a mall parking lot by a girl who had insurance under allstate. I called the insurance company the next day to report the accident, when they told me they never received a call from the girl. The police were called at the scene of the accident, and it was clearly obvious the accident was 100% her fault. They told me they were not able to pay for anything at all, not even a rental until she called the accident in herself. A month passed by where I had to keep contacting them because they would not contact me to inform me of anything that was being done. Finally when I spoke with the manager, he said unforutnately this happens too often and there's nothing he could do. Another half a momth passed by and still nothing. After numerous arguments with both the manager and the adjusters, I had no choice but to go through my own insurance for an accident that was clearly not my fault. I had to pay out my own deductable, pay for a rental out of pocket, etc. Finally 2 and a half months later they leave me ONE voicemail saying she finally called the accident in, and it was 100% her fault. (Obviously why she hadnt called it in in the first place) this is still in subrogation with our insurance companies, and now they won't even pay for my full rental bill. Something needs to be done, because this is nothing but FRAUD. Disgusting careless people working for a disgusting company who doesn't care about anything but not paying out. I am pursuing further actions.. | |
| | 2/2/11 |
| An Allstate customer hit my home, I called Allstate about repairing my home, they told me they were not liable because their customer was hit by another vehicle,but they would investigate and get back with me,, I kept calling and leaving messages and no response, this went on for over a year, I finally e-mailed corporate and after an investigation, they agreed to pay half of the repairs,,they are very unfair, no follow-thru, poor service, I hope the CEO reads all these complaints about the company he runs | |
| LESLIE GALLARDO | 2/7/11 |
| YOU WILL NEVER BE IN GOOD HANDS WITH ALLSTATE!! They just want your money in their hands and that's how they will DECIDE when to take care of you. I was hit from the behind in my vehicle, then she decides to back up and take off. I took off and drove after her. She decides to come to a stop where she resides. She complains that she had a bad a year and started crying. I asked her for all her information and she steadily kept going about her life. I told her "It was an Accident and there is nothing she should worry about, just that her insurance premium will go up a little" She did NOT want to stay around for the police officer to show. So she decides to get in her car again and take off. So from all this, I called her insurance and ALLSTATE the one that states YOU'RE IN GOOD HANDS, had me waiting while they COULDN'T even get a hold of one of their customers. But if was a bill they needed to collect,they'll try their best. I know because I USE TO have ALLSTATE. *Key Word*- USE TO, NEVER WILL GO BACK AND I WILL TELL EVERYONE NOT TO. Well Adjuster Jason Briggs, contacted me and got the full detail on what happened and where. Its been a month & 2 weeks since the accident, NOT ONE TIME did anyone from Allstate call me to update me about my claim. I was the one to call every-time, I treated me as I was lying and that I made everything up. Jason Briggs, knew that my claim has been disputed and never even took the time to contact me to let me know. Their customer never answered their calls and when she finally did, it was so easy for her to make something up and Jason/Allstate disputed it. Now its time for me to get in contact with my attorney with the police report that I have and the video from the restaurant I was hit from. Good thing I know the manager there at that restaurant - If you need to know a good attorney a case like this call Attorney Felix Cantu - Houston,TX | |
| Jamison | 1/21/11 |
| I happen to like Allstate and everything they stand for. | |
| Brandon | 1/21/11 |
| Regards to Alicia i disagree i had a wounderful experience with MagMar and they were extreamly helpful with all my auto insurance needs and concerns. I would recommend them to any one that is looking for a great insuarance agency. MagMar was very friendly and had great service. | |
| cao | 1/27/11 |
| i have been with allstate 25 years. we have car and home with them. i have been in an accident where the other party was at fault. That saying "You're in good hands with Allstate" IS A CROOK OF CRAP!!!! they are treating me like the plaque. THEY are fighting me every step of the way in getting my $125,000 in medical bills paid. "Take me to court" is their answer. The other guy and myself have allstate. they seem to be protecting him and can give a crap about me (because I am the one wanting the money) SO QUETION, I WANT TO CANCEL MY CAR AND ONLY KEEP MY HOME INSURANCE WITH THEM (NOT A CHOICE, LIVE IN LOUISIANA AND NO ONE IS ALLOWED TO WRITE HOMEOWNER INSURANCE BECAUSE OF ALL THE HURRICANES WE HAVE HAD) WILL THEY GO UP ON MY HOMEOWNERS AND IF SO HOW MUCH YOU THINK THEY CAN SCREW US OUT OF???? | |
| Karina Arroyo | 1/4/11 |
| First time Allstate Customer since 10/4/10 and will be shortly lived. I am looking for another company now, just after 3 months. In Dec. of 2010 I had to pay $150.98 because I turned in the uninsured motorist form late and requested 10/20 unstacked. Well not only did I pay, but since then I do not have the coverages and they now want to charge me $60.00 to correct the issue. I never herd of the customer paying for a company's error. I am looking to change companies. Lets see how it goes to cancel my policy and get my refund. | |
| star | 12/29/10 |
| They have horrible customer service. They have been transferring me all day for a simple thing i requested. i will not be dealing with them any more. | |
| Mick | 12/11/10 |
| We have up to now been very satisfied with Allstate - but recently after 40 years they are dropping my 85 year old mother - we have had two break ins and a couple of wind storms that messed with the home. She has hardly bothered them whatsoever and now since they had to pay out some money which wasn't all that much they are dropping an 85 year old woman right before Christmas - what a wonderful thing to do. | |
| Bobby G. Felder | 11/24/10 |
| Beware of the charges once they have your information if you cancel or decide not to take their policy they still proceed to collect even after being told that you did not want the service.I find this to be a shady buisness practice. Would they cover if something happened during this period I highly doubt it. I see we are not alone in our one star poor rating and of how telling of the lies and decepticons seems to be a part of the buisness standard.I would as one person above stated gave them a 0 stars but that was not a option. | |
| Melody Payton | 11/11/10 |
| I switched to Allstate specifically because of poor customer service from my previous policy holder. I switched both my home and auto insurance. 3 weeks into my new homeowners policy, I got a letter (not a phone call!)telling me that my policy was being cancelled. It then fell to me to spend 20 minutes on hold on their "Cutomer Service" line, so I could be told that the reason my policy was being cancelled was because "we couldn't find your house to do the external inspection." So, I gave them directions to my house, as well as my phone number so they could call if they could not find the home. I went along for a month thinking that all was well. Then I received a notice (again, in the mail) telling me, again, that my policy was cancelled. Once again, I went through the labyrinth of their Customer Service line, and was told that my policy cancelled because of a loose step on my front porch. I told them that my husband was a carpenter and that, had I known, I could have fixed the step within an hour without all the ensuing fuss. Now they are trying to send me an $83 bill for the 3 weeks they insured my home, and have informed me that they will turn it over to a collection agency. Keep in mind that, at the time, my auto policy was still with them, so I was still a "valued customer." Boy, did I feel valued! Please, no one get your insurance with Allstate. It is a decision you will likely regret! | |
| Carolyn Peterson | 11/9/10 |
| I received a voice mail from a lady in accounting (Baker/Smith, I believe was her last name) & she wanted me to call her back because she had a check for me for $421 to get my car fixed. I called her back the next day & got her voice mail, so I left a message, she never called. I called her everyday/every other day and left my name, why I was calling & number....she never called me back. Then her voice mail was full for over 2 weeks, but I still was trying to get a hold of her. FINALLY her mailbox wasn't full anymore, so I left more messages....after 2 months of doing this & getting no response I went in to my Allstate office, they had no idea what I was talking about, then said the check was cashed....it was NOT cashed, the lady who called me said she had to void it out because it was over 90 days old. After 6 months I still haven't heard from Allstate or got my check to fix my car. | |
| marvin mclawhorn | 11/7/10 |
After twenty five with Allstate,I realized that they lie at just about everything. I never received a check for safe driving' but worst of all, they claim that I was canceled when I wasn't. They cashed my check, and then when I made a claim, they said that I wasn't covered. What a bunch of liars. All the way down the line. You know who I'm talking about too don't you Robin. Misquote you, and lie to save your ass. I hope you don't sleep good at night. You cost me thousands of dollars. Funny how this call wasn't recorded wasn't it? Corporate said it was unusual that it wasn't recorded. Very convenient wasn't it. It is a shame we have to deal with people like you. The rich get richer, and the poor get poorer. I'm so sorry that we sent you so much money over the past twenty five years. With everything in me, I will talk you down to every person that I see. | |
| Lady at the Beach | 11/5/10 |
| The customer service at the corporate level as well as the Cape May Court House Agency ( NJ ) have much to be desired. Seems as though when a copy of your policy is needed from the previous year they lag in being responsive to see that you get a copy especially when needed. That office needs to get on the ball big time. Corporate offices are the same way. My advice is to keep a prior years copy at all times before destroying anything. | |
| | 11/3/10 |
| You lie , cheat and steal i hope you burn in hell | |
| Kay Carter | 10/31/10 |
| I was a loyal customer with Allstate for over 10 years. They came out to inspect the house last spring. I was called and told that I do need a new roof. Living alone an on alimony I had very little money to spare but they said "Weill have to drop you if you do not replace the roof. Shortly after I informed of this I got a call from one of their 800 numbers by a man named Jeremy telling me that "If you do not switch your automobile insurance with us well we will not be able to insure you"! In my book they call that extortion. Like if you went in to a store to buy bread and they told you that you can't by it unless you buy peanut butter as well. I dropped them with the Corrporate office and now I am getting a bill for that month all of this happened. Allstate has turned out to be the worst insurance company ever!! | |
| Allen Randle | 10/25/10 |
| The Board of Directors secretary was the final person I was able to reach for a claim where I was hired by an Allstate to adjuster to do work and was never paid. Before the conversation ended, this SECRETARY called me a dumb southerner. What professionalism for Allstate! I have lived in Tennessee all of my life, and I have never been called a dumb southerner (not to my face anyway), and the woman refused to apologize. Two months after the incident and after MANY phone calls to offices, I received a call from the Human Resources director apologizing. I want an apology from the president and board of directors, but more importantly, the woman should be made to apologize to me personally. I would never purchase insurance from a company that thinks so little of people in general; I wonder if that is their attitude toward southern insureds? | |
| michael grazier | 10/23/10 |
| i have never had insurance of any kind with your company. i was involved in an accident on dec 17, 2007. i was driving a tractor trailer when a lady, donna padgett ran her car into the side of my truck. i was insured. she had no proof of insurance. i stopped working for arrow trucking in june 2008. arrow went out of business in december 2009. the state of arizona, in which arrows insurance companies conduct business filed an injunction with the arizona supreme court saying arrows assets could not be sued. i was an arrow asset and allstate ignored the court order. allstate sued me for the accident. by the way did i mention i was never cited for any wrong doing. i lost my job for a month because when allstate and their attourneys sued me they sent out a court summons to phoenix, az to the wrong person and the wrong apt. they then said i had been served. i didnt know anything about the suit. any way allstate won against me and i did nothing wrong. i lost almost $5,000.00 because of allstate and their greedyness. out of 5 stars to rate allstate i give them no stars. allstate. you suck. | |
| Max E. Hamby (Followup) | 10/19/10 |
| Today (10/19/10) An outside engineering professor, posing as an adjustor, inspected my home and made a report that no Allstate employee will/can overturn. Twenty weeks later have started filing State insurance commissioner/States Attorney/BBB documents. Standard story line went from ground/aging etc to mold/mildew etc. Called in Servpro, they recommended calling in An Enviromental Indoor Engineering/Testing Firm. ** Note to the wise. These Tests and reports are in the Thousands 0f Dollars. We have passed through 18 Weeks, they figure that The reports of unsound structures etc can be ignored because the State Lic. Enviromentalist does not have an engineering degree. Vote with your wallet. | |
| charles | 8/26/10 |
| i now find out that allstate has a limit on auto clams that you can make me and my family went on family trips for the summer of 2010 each time we got hit with hail the 4 time we got hit with hail call and made a clame run in to the same guy not sure what he said but he told me that i had to show proof that i had the work done the guy from irving texas mr johson call me asking me things that he shouldnt ask i plane on fileing a law suite aginst allstate as long as you pay your money there happy you need a clam they have a problem with paying but there going to pay | |
| khalid m ilahi | 8/30/10 |
| THEY ARE CANCELING MY INSURANCE BECAUSE THEY DIDNOT GET THE 5 YEAR PROOF INSURANCE .I gave them the proof but now they dont want to reinstate my policy it is taken for ever.I think this company is not fair with there customers. | |
| Max E. Hamby | 8/30/10 |
| Claims service has been processing/scheduling my roof claim more than 10 weeks. Larger than average snow's, winds exceding 70 MPH and a 4.6 earthquake have visited my house, mayhem has also keep adjustors and insurance contractors away. I have paid the premiums on this policy 28 years. We pay these premiums a year in advance and hear the standard "I dont think thats covered, That wasn't installed properly. No inspector/adjustor arriving at my home has/had or shown a state contractors license. All work done on this house has been done by licensed contractors and the claim is in its 10th week. This kind of service cries for Congresional Oversight or a good Class Action. If we are in good hands we need to have better or best service. Rude dosn't begin to explain the comments. | |
| Richard Thompson | 7/27/10 |
| I was with Allstate for 34 years. I filed a claim due to a water heater breaking and they denide the claim. I the went and cancelled my car insurance with them and got more coverage and half the price from AARP. I have been called a lier by them and more lies have been told to just get out of a 900.00 claim. Do not look for your agent to help because they hide and never will return your call. | |
| Deborah Hale | 7/30/10 |
| I just wanted to know how you can you send me a letter stating I have to start finding another Insurance company,Because I failed to fill out a questioner that I never received,just like my Insurance cards didnt come in the mail at times and I had to physically go there to get them I have your Company for many years and now you just decide you dont want Our Business, I have never been in an accident that was Our Fault. I just dont think I should give you an excellent rating because I cant belive your company Would do this to a Long term paying policy Holder I also have a Life INsurance Policy of Which I will be cancelling when you expire my Autos Insurance And I will let the public know How Great AllState is,See For yourself P.S. And If your ever in a No-Fault Accident, They dont pay your Medical bills either of which We pay into for.Whats wrong with this Company?? | |
| Dan Hern | 8/18/10 |
| Three Allstate Inspectors came to my house recentlly at my request to inspect my roof. They said "I" needed a new roof "5 years ago". It has obvious wind and hail damage. The night before the 1st. inspector came I got a call from my adjustor saying I needed to increase my insurance on my sons car insurance. What kind of timing was this? It sounds like fraud to me. I have been with Allstate for over 20 years and can't beleive this kind of thing happened to me. | |
| Marion P. McCormack | 7/16/10 |
| I have a 2 car policy and a renters policy with your company. My car policy is 945391610. I normally get a refund every 6 months for having no accidents or claims with your company. I did not get my July refund and through my checking was told that only Platinum policies get a refund. I had my coverage reveiewed by my local agent to save any money possible because I am now retired and drive very little. I can get no local or corporate response to fix the problem so that I receive my 6 month discount. Please look into the matter as I have been working for about a week on this problem and can get no results. email is mmccormack@kc.rr.com phone 816 453 6515 | |
| Barry Winchester | 7/23/10 |
| My company was involved in a car accident 2009 Nov. As of this date your company has poorly handle a accident where two employee was hospitilzed loss time incme business loss income, truck out of service, 30 days loss truck, truck rental after 15 day loss wage paid to company hired to replace truck out of services and employees. We are a landscaping company out of Greenville, SC 29687 claims number0154157564 agent Walter Jamison Allstate INS , insured Brenda Talley, driver Joshua L Talley. We had to hire an attorney to get our compoany a rental truck. also we have $9,000 to 10,ooo in hosopital bills,Loss wages, Loss incme, contractor hired, exspence GAS,truck and wages, 12 day with out truck loss income(rental) Mr booker Rich Allstate Charoltte NC heads claim investagator.My attorney Guest Can not get them to settle doctor loss wages loss incme ECT Would you please see if you can change investagtor claim agents to where bills and ECT can be paid. Please my company 864-268-3090 ASP | |
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