920 Main St. Kansas City, MO 64105
(816)221-4000
Reviews For Amc Entertainment Inc Corporate Office
Anonymous Virginia  | 1/26/12 |
| Concerned Adult-not happy; The Tysons Corner AMC Theater 16 at the Tysons Corner Mall the cashiers who takes care of the snack bar are not taking care of the customers properly. Most of the time they are very slow serving the customers, the cashiers talking to each other while the customers are trying to get served, and when the customers do get served the are slow serving the customers. The customers are very disappointed about this because the customers are trying to get their food or drinks so they don't miss the bginning of their movie. Most of the time they are in line waiting while the movies started, and the customers are missing afew minutes of the movie. All of this usually happen Friday and Saturday nights around 8:30pm to the midnight shows, and after the 1:00am shows. Sometimes during the day hours too. Someone should clock the cashiers how fast they serve the customers. Also sometimes are talking to the customers or their friends while the line grows longer. Most of the time its between 7 minutes or more. The cashiers take their time trying to get the food and drinks. This has been going on for years. After all the years this theater been at this location there is still lots of mice crawing around especally the night time from the left theaters 1 through 8. Once in a while I see some mice on the right side in theaters 9 through 16. The top corner walls needs to be plugged or the side panels needs to be reglued or replaced from the tiny holes on the top corners. There are over 15 mice that I have seen in at least 1 theater that I saw for a midnight shows. Usually theater 2 that has the most mice in the theater at nights. The lines at the snack bar needs to be shorter not longer. Since some AMC theaters have smoothies, other drinks, and more arranged of foods in the midwest how about getting this at AMC Tysons Corner Mall 16? Heard there is a smoothies machine in a corner for over a year now. Why don't someone get the supplies and hook up the machine instead of leaving the in the corner unhooked. Also I still see the usher friends and the black guard bring in food and frinks in the theater at the Friday and Saturday midnight shows. How about the customers if they can bring in these items why not the customers? The ticket prices for the real-3D and 3D movies are too high especially for the adults. There should be discounts days like $6.00 for an example on Tuesdays for the winter, and maybe other days during the year, or for holidays maybe. Lower the prices for the popcorn & drink combos. Also when I call for showtime information on Friday or Saturday nights it always busy, and when I come in the theater most of the time I see the ushers friends talking to them, the phone is busy until 11:00pm or later. The good thing about the theater is that you have good movies playing there, and the screens are large. Why not getting acouple of NC17 movies once in a while at this theater during the year since this theater has a NC17 sign poster next to the ticket counter. Like the new cash registers machines at the ticket counter-its facing flat down this is good. The movies playing there. When there is a line at the ticket counter there is usually only 1 usher/cashier there surving the customers. There should be 2 or more ushers/cashiers helping out in the ticket line when there is 10 or more customers inline trying to get their tickets, and this is for during the day as well, and especallly during the night times and Friday/Saturday nights. Lately I've seen lines at the food Court areas for customers to get their tickets. This is not good for customers to wait that long. When its this bad there should be more of the AMC staff to help out, and not talking to each other while customers waiting in line for tickets. This is a habit for cashiers at the ticket counter during the day time. Needs lots more improvements to this theater like with smoothies, more different kinds of food and drinks, improvements on serving the customers promptly-way too slow, cashiers talking to each other while serving the customers, and customers (especially the old adults)they aren't happy waiting to get their food or drinks quickly. then when I see these improvements I'll give this movie theater a 5 rating. I like the movie theater, but needs alot of improvements. Just to let you know what's going on while some managers probably don't know what's going on when they aren't there, or not doing their duties correctly. Glen-the main manager should keep more attention on what's going on when he isn't there during the day or night. The manager assistants under Glen seems to slack sometimes on their duties and keeping an close eye with their cashiers and ushers. Maybe some surprise unofficial AMC Corporate visits to this theater should come and check out what's going on and check how quickly the cashiers serve the customers at the lines for the snackbar, and at the ticket counter. Anyway this theater is a good place to see movies. | |
 | 1/27/12 |
| Thats nothing the AMC theatre in Hiram, has a member of management who was arrested for soliciting sex from a young man. He still works there, and AMC knows it. He still works there and they do nothing about it. rumor has it that he still is soliciting | |
If i can choose to give no stars  | 1/22/12 |
| The most unprofessional theater ive been to amc 24 aventura | |
| Ms. Billy J. Bachi | 1/13/12 |
| *THERE IS NOT A RATING LOW ENOUGH FOR THE AMC SHOWPLACE 14 THEATER, NEW LENOX, IL *My daughter took me to this theater to see "We Bought A Zoo". *We arrived about 10-minutes or so before the "start time" as noted on their website. *The auditorium had maybe 3-4 other people. *We were SUBJECTED and had to ENDURE close to 45-minutes of EAR SPLITTING, UNNECESSARILY LOUD, previews, commercials, etc. *Also, during the running of the previews - *There was a PERIODIC LOUD BOOM LIKE A "SONIC BOOM". *People began to enter the auditorium shortly BEFORE the commercials ended - *AND THE HIGH DECIBEL LEVEL WAS PROBABLY WHY. *The movie FINALLY started - *AND IT WAS VERY LOUD ALTHOUGH NOT QUITE AS LOUD AS THE PREVIEWS & COMMERCIALS. *I am in my early 80s and have severe tinnitus. *I WAS: 1)GETTING A HEADACHE, 2)THE VIBRATIONS IN MY CHEST FROM THE "BOOM" MADE ME FEEL AS IF I WERE BEING PHYSICALLY POUNDED, 3)MY STOMACH STARTED ROILING IN A SICKENING WAY. *I had to get out of there as fast as I could. *My daughter was concerned that I would fall in my haste to exit since I have limited mobility. *We went to the Customer Svc. booth and voiced our concern about the decibel level... *To be told that "it was within limits". *We requested and receive our ticket money ($20.00) back. *My experience is NOT UNIQUE! *It has also happens to children as well. *Do people REALLY and TRULY want and enjoy sound at movies, concerts, restaurants, public places? *Some Wal-mart & Sam's Clubs have discontinued the piped in Muzak DUE TO CUSTOMER COMPLAINTS. * 1) Considering the McDonald's law suit by the lady that was severly burned when hot coffee spilled on her lap... * 2)AND considering that Honda is being sued by a person because her Honda did not fulfill the "miles per gallon" advertised... * 3)I BET SOMEONE IS GOING TO SUE AMC THEATERS DUE TO THE EXTREME DECIBEL LEVEL CAUSING PANIC ATTACKS, POSSIBLE HEART ATTACKS WITH ENSUING HOSPITALIZATION. *This is NOT just a "social concern" - *IT IS A HEALTH CONCERN!!! *Clinical research has proven these high levels of decibels are creating hearing impairments. *IN CLOSING, I STATE "CAVEAT EMPTOR"! *Translation..."BUYER BEWARE!" | |
| Jill Lockdonen | 1/11/12 |
| AMC Machesney Park IL has a convicted child molester working as managment. Where was the backgroung check!? I will never bring my child to a place that will put scum like that in charge. Shame on you AMC! | |
| Gary | 1/7/12 |
| My wife and I are over 65. On Monday Jan.2, 2012 we went to your AMC location at the Scottsdale 101 theater in Scottsdale, AZ. When we purchased our tickets the clerk said the amount was $20.00 for two. He said "usually it's 10.00 for two senior tickets but our holiday rates are still in effect." We will never, ever go to another AMC theater. Think about it: Instead of rewarding their loyal customers on the holidays, they stiff them with DOUBLE the usual movie rate. It's time the American people stop frequenting businesses that are operated by corporate thieves. Boycott places that dare charge double just because it's a holiday. Instead of rewarding their customers they would rather SCREW THEM! Don't be a sucker - boycott AMC !! | |
| ginger | 1/7/12 |
| why are the prices soo high and show times so few? Every person should be able to afford to see a show atleast once a year! Your website needs a little more info, like can we purchase tickets at the door? What concessions are offered at what prices for each location. Seriously you charge soo much money to see the show pay a decent web designer to be complete! | |
| David Walsh | 1/5/12 |
| Menlo park mall. Jan 5, 2012. After sitting in the movie theater for 45 min i went outside to find someone. No one know where the manager was. Basically they forgot to turn on the movie. After asking where the dine in food was the busboy had no idea. We sat there for one hour with no food or a movie. Got up and left. Quoal was the supervisor that night. After we returned the tickets and asked him how does someone like you manage a place like this. He didnt even know why he was there. Worst service yet. This place needs some more responsible employees. | |
| Jesse | 1/3/12 |
| Last Christmas, I received a gift card to AMC. The closest AMC is over 40 miles away, so I can't use it. I tried to return it, with receipt, but wasn't allowed to. I called AMC and they said there was a zero balance of the card which I had received TWO days earlier! I told them the girl a Walmart opened the cardboard, I had brought it in intact! The AMC guy said to fax receipts and info to him. I faxed it, I called , I emailed........no reply. AMC customer service sucks! This was very disappointing! They should keep a list of where the AMC theaters are, because alot of people get these giftcards from well meaning people, and have to jump through hoops to use them!! | |
| sandra wellspost | 1/2/12 |
| Went to AMC theatre #12 in Bloomington In on 2 January to see Chipwrecked with my two children. Waited in line 40 minutes to get tickets because they only had 1 person selling tickets. Then another 30 minutes in line for snacks because they only had 2 people working there. Once we got into the movie the theatre was filthy....couldn't even put your feet on the floor as it was covered with soda and popcorn. I wanted to get a stubs card since the have the half price going on but there was noone to help with that. Its funny how they changed to HOLIDAY PRICING, meaning it was more expensive, however they did not have enough people working to take care of anything. What's point of charging more if you don't have extra people working except to rip off the public and have them have a horrible movie experience. | |
| Penny jones | 1/2/12 |
| On August 15, 2010, my husband was found face down in a pool of blood in the AMC theater bathroom In Manteca, CA. Theater staff put him on a bench, cleaned up the bathroom, then lied about him having a medical condition, which was proven that he did not have, nor did he have any medical condition causing him to fall. My husband sustained a fractured skull and cannot remember anything that happened to him. AMC Theater refuses to compensate my husband for his injuries. The doctors said his injuries are due to trauma. AMC theater figures since he does not know what happened to him in the bathroom, well, they are not obligated to him. My husband will be forever disabled because he went to the movies at AMC theater for his 49th birthday. | |
| Gina Jackson | 12/30/11 |
| Where do you purchase the parmesan garlic for the pretzel? Everytime I to to the movies that is the topping I like to put on my popcorn. I would really love to find out where you buy it. The only complaint I have is, the last time I went to the movies the employee who helped me with my goodies, stated I am not able to ask for that on the side. Why is that? I am a customer and I am willing to pay for it... | |
| Ethel | 12/30/11 |
| How come Hugo in 3D only has TWO showtimes daily, and is hardly playing anywere.......that really S____S!!!!! I mean really, twice a day......... | |
| Customer AMC Skokie, IL | 12/29/11 |
| Amy Timmons is the dumbest manager you have. I join the list of those who were ripped off with NON-POSTED Holiday Rates. How dare you bate and switch? What a dirty filthy thing to do to Senior Citizens. No wonder the show is always empty. Last time I ever go to your hole. | |
| ileana freschi | 12/29/11 |
| i would like to lodge a HUGE COMPLAINT. the family/handicap bathroom in the lobby of the amc theatre in garden state mall in paramus,nj, by the concession stand IS A COMPLETE DISGRACE TO PUT IT MILDLY. first of all: the bathroom smells every time i go in there. it is never cleaned properly anymore. it used to be well taken care of but not anymore. second: the sink doesn't work at all. i went in there this past Saturday and the sink was pulled apart and askew,and hasn't worked in over a month. the soap dispenser hasn't worked in literally 4 months if not longer. i am handicapped and in a wheelchair and this bathroom is supposed to make it easier for me and my husband who has to help me. it is an absolute disgrace to make the handicapped and mothers who need to go in there with their babies to change them use this disgusting excuse of a bathroom. i felt like taking a shower Saturday after going in there. SHAME ON YOU. THIS IS NO WAY TO TREAT THE HANDICAPPED AND MOTHERS WITH BABIES. SHAME ON YOU. | |
| Carol | 12/28/11 |
When we used an AMC giftcard on Monday (there were 5 of us) I requested 5 Senior Citizen tickets. The cashier didn't tell me that they didn't have Sr Citizen pricing in affect or that you only had one price Holiday Pricing is what they charged raised from the $7.25 to $10. When I questioned it (we had asked for SR citizen tickets on Monday) they charged us $10 - afterwards, talked to cust serv and they said they raised it to $10 for Holiday Prices - their theatres were packed so they gouged their customers. Wehrenberg didn't do that to their customers. They didn't bother to tell me they didn't have the regular Sr. citizen price when I asked for it. We won't be attending any AMC theatre again. And I will make sure all our friends and family who received AMC cards know what happened. AMC turned in to the GRINCH and SCROOGE in one UNHOLIDAY Package. | |
| Carol | 12/28/11 |
| When we used an AMC giftcard on Monday at the Chesterfield Mall, Missouri (there were 5 of us) I requested 5 Senior Citizen tickets. The cashier didn't tell me that they didn't have Sr Citizen pricing in affect or that you only had one price Holiday Pricing is what they charged raised from the $7.25 to $10. When I questioned it (we had asked for SR citizen tickets on Monday) they charged us $10 - afterwards, talked to cust serv and they said they raised it to $10 for Holiday Prices - their theatres were packed so they gouged their customers. Wehrenberg didn't do that to their customers. They didn't bother to tell me they didn't have the regular Sr. citizen price when I asked for it. We won't be attending any AMC theatre again. And I will make sure all our friends and family who received AMC cards know what happened. AMC turned in to the GRINCH and SCROOGE in one UNHOLIDAY Package. | |
| dawn | 12/28/11 |
| I have a family of 5, so as is we rarely go out to the theaters...but it is holiday break from school and we were given a giftcard as a gift. we went on a wed afternoon, before 6pm for matinee prices. When we got there, we were told that it was weekend pricing all thru the rest of the year, which is $10 for adults and $7.50 for child...they should be absolutely ashamed. It would cost me $45 just to get in the door. The website had nothing posted about different prices either, so we planned our day around movie times and ended up not even seeing a movie...not for that price. As far as I'm concerned, the giftcard is trash because I am boycotting AMC...I will not spend a dime there. Everywhere else, skating, bowling, even other theaters are having specials this time of year to help accommodate families and doing family kind of things, this certain company decides to take advantage. You have lost yet another customer. | |
| Anonymous Illinois | 12/25/11 |
| I feel like reporting this company to the EEOC... I have worked for 3 major theater chains and have never been so disrespected. It amazes me that AMC expects so much from their employees such as having to sell a worthless program (stubs), we are not aloud to get free popcorn and/or courtesy cups of soda/tea/juice when we come for free movies, and for employees like me who live out of state it is a hassle to even get free tickets...all this for 8.25. I have worked for this company for almost 2 years and have never received one raise. The company gives no incentives to their employees sometimes we get promo stuff from studios, but only after the management has taken all the good stuff... woo hoo I sold 20 stubs in the concession stand today and I get to get a sony digital t shirt... This company is owned by JP MOrgan Chase and Is operated like a bank and shows... I will be posting videos on Youtube and emailing anyone who will listen. if I had an option I would go work for Cinemark again. At least there I got yearly evaluations and raises. | |
| frank d | 12/19/11 |
| The AMC Deer Valley 30 has t to be losing money. This theater has lost me as a customer. I purchased four imax tickets, a stubbs card, pop corn and drinks and some candy. Over 100 dollars. We actually arrive early to pick our seats but that does not matter there because this theater has a late arrival seat program. I was asked while the previews were playing to move over to make room for some late arrivals and there were plenty of seats open but not in the best area, no worries let's reinforce last minute arrivals with this reward system and chase off the good customers to accomdate this. You have lost my business, harkins has betters seats. | |
| Dina Sorensen | 12/11/11 |
| I've been waiting for the movie The Descendants to be shown at your Rockford, Illinois theater. I called there and much to my dismay the person I talked to said The Descendants will not be shown in Rockford! My question is: Why? Rockford and the surrounding communities consist of over 200,000 people. What is wrong with our area that you are excluding us? Do I have to go to the Chicago area in order to see The Descendants? Maybe I'll just boycot your Rockford theaters in the future and go out of town to see all the movies I'm interested in. Please email me at bernadette29@aol.com with an explanation. | |
| Michael Payne | 12/9/11 |
| Your company is loosing money at the AMC Deer Valley location and I can tell you why! The location is poor no parking due to the shopping center, out of 30 screens in this building you have shut down 15 of them. The seats are small not wide enough I am not a fat person and it is tight for me. Your stubs program sucks, Why would I want to pay your $12 dollars a year for .50 cents off an overpriced drink? The theater is cold in the winter. I would rather go to Harkins they offer free Popcorn with the purchase of a t-shirt and $1.00 drinks. Now that is a program that is worth using. As for the show times I went to see HUGO I want to see it in the morning since I have other things to do in the afternoon. The 3-D starts at 1:00PM the regular starts at 11:00AM Why could you not start the 3-D at 11:30AM also some of the shows start at 4:00PM in the evening and only one show also the weekend shows start at different times from weekdays why so as to confuse the move going public. No wounder half of the theaters are closed. Poor business sense and planning too much corp greed! For what you charge for a med popcorn I can buy several pounds of popcorn... | |
| Dane M. | 12/4/11 |
| I've been with AMC for 9 years now. I am disappointed in Amc's recognition of their employees. I can say that I make exactly what new hires make in az at $7.35. I take this as the company saying that they don't care how long you've been with the company or how hard you work. I've also asked during evaluations, why don't we get a score that overall gives you an above satisfactory or an outstanging? They replied that no-one can achieve this because of the areas of dress code 101, you do it or you don't. The knowleged of your job. you know it or you dont. and that brings down your final eval to a satisfactory. Ive had over 18 evals and its all the same you will only get a satifactory eval and will not be able to grow in the company unless you are good friends with the managers. I hope that you take from this and learn how to recognize the employees who do the best, especial the statement about the stubs sells. He's the best at his location and yet contacts amc like I am and waits to get a recognition. | |
Fredric  | 11/16/11 |
| I work at AMC and i am by far the best stubs/ sales person my AMC has I work my butt off every single shift and i am the youngest person there. My record for stubs was 42 in a 6 hour shift at box and 17 in a 6 hour shift at concession and basically i have been asking to be trained in various positions for awhile now and they keep saying yes but I never get trained in them. I was wondering if you could help me out please, also we had a stubs contest at my amc and who ever sold the most got to pick their schedule for 2 weeks i was wondering if i could use those two weeks for supervisor training? i won the contest with 235 or something stubs and the closest person to me at my amc had like 83 thanks, Fredric Luckettf12@bishopodowd.org | |
| Gretchen Lowe | 11/6/11 |
| I am writing for immediate relief regarding my paycheck. I started working for this company about a month ago. Another woman started on the same date and received her check. We noticed a slight address error and corrected it in the system, but even though I asked for 4-5 days in a row about the issue, the check was never resent until Tuesday of LAST week. I decided not to go in to work anymore until I received my check, and it is now Sunday of the following week. I still have not received my check. Can someone call AMC EBlock in Minneapolis and straighten this out today? I do not want to use legal means, and the manager contended I was threatening him somehow. His name is Bob, and I don't see why it took four to five days to even address the issue. I have no phone, and I've been evicted due to non-payment of my rent. I don't know what to do except complain here. Could someone contact their corporate office and ask why my check was not overnighted to me two weeks ago? We're already in another pay period, and I should not have to sleep outside (I'm literally sleeping outside in no shelter in MN). Thanks again and let's get this resolved today. I have no idea why the man thought I was threatening him at all, and I think it is because he does not want me to ask about my check on a daily basis as instructed by management. I've never heard of working somewhere where you did not get paid or people waited on sending you your paycheck like this. If I were a man, I think I would have been paid immediately or had this overnighted to me. Even the management team, indicated that this could be overnighted to me like other employees had received. The Bob person said that one employee had not received checks for up to two pay cycles as if that were acceptable too. Again, I'd like this resolved today and my check today as well as this week's pay cycle forwarded me today. Bob continues to blame it on "corporate," and it seems a shame to lose someone who can work in the projection and most departments overall because you can't get a check out to someone or you expect me to sleep in the street while I wait for a check. The guy said I could create an apartment or something at work, and just seems a bit nosy, bizarre, and again, I HAVE NOT BEEN PAID. NOTHING WAS SENT IN THE MAIL THIS PAST TUESDAY. The contact at corporate is Celia Houser and we need as many people as possible to call in and explain how they are losing a great employee etc. I need my money today. Thanks again! | |
| Ernest | 10/30/11 |
| I am writing you due to the treatment received at the AMC 24 theater on Sloan Road in Hamilton New Jersey and after my request to the manager on duty on October 29th at 4:45pm to have his supervisor call me. There has been numerous high school kids watching rated R movies that are under 17 after the parent has purchased the tickets. On October 29th at 4:45 pm I was told that the only way my high school daughter and the other kids from the high school marching band could see the movie is if I or another adult stayed and set in the theater for the show they were going to see, I had the kids pull and show tickets for other rated r movies the have seen during the past week and the manager laughed in my face and went on to tell me that it has been AMC policy for years to have a child or children under 17 escorted by a adult to watch the movie. Todate the supervisor or any person has yet to call me about the treatment received............ | |
| John Joseph Tinker | 10/20/11 |
| Have alot to complain about but would like a call from someone. Thanks My number is 813 627-8877 | |
| Hal Hansen | 10/10/11 |
| Thought you should know. The marquee lights don't go on til 9pm at 86th & 3 Ave in Manhattan location. This location is one of Manhattans busiest foot traffic locations. This has been going on for over a year and it gets dark at 5pm in the winter. | |
| RJ | 10/6/11 |
| I wanty to share this information with others. Just went to AMC Castleton with the free screening tickets received from gofobo. When I arrived there, was told that the movie sold out and I have to buy ticket or leave. This is a bad management. I told the security that can I watch other movie? He said that he just send 20 others peoples back those came same as me with screening tickets. This is ridiculus. Those 20 peoples do not come by themselve. They received the free screening tickets from gofobo, why should they have to waste their gas money and time for the gofobo bad information. The theater should have let the guests to pick other movie by fixing gofobo bad information. I am sure those upset guest were cheated to go there were told free screening movies end up have to leave. What goes around come around. The manager name is RJ, he is stupid does not know how to handle the situation. If he let those 20 guests came in watch the screening movie, I am sure they will come back again. But I think they will never go back to AMC for their bad management. | |
| scott baird | 9/23/11 |
| I approached AMC to buy ticket, when I urgently needed to go to the bathroom, so I walked up to the entrance door. I told the doorman that I needed to use the restroom, but he told me that I had to buy a ticket before he would let me in. I then ran over to buy a ticket, but accidentally trinckled a little urine in my pants, before I could get back to the door. In my opinion, AMC failed in customer service. Definitely not American. | |
| Alexandra | 8/13/11 |
| I have been to the AMC theaters twice in menlo park mall. My first experience was great that I raved about it convincing people to go their instead of regular theaters. I am 19 years old, and the first time I was not ID to sit In the cinema suite, the second time I was. However, I live in staten island and drove 30 minutes to see a movie I had bought tickets to 2 days prior with both of my parents as well as my boyfriend. THey would not let me in, this rule is OBSURD! I am 19 with my PARENTS and cannot get into a movie but can get into a bar? It does not make any sense whatsoever! The first time I was allowed to sit there but not the second time, even though the fork and screen they still serve you alcohol I can sit in there but not in cinema suite. I am very sorry for your loss because I will make sure everyone I know friends family co workers will never ever ever spend any money on your AMC theaters anywhere! As well as this happening after having to travel there and back for nothing they refunded us the money last night this occurred and now my mother Checked her account and they charged us twice instead of refunding us. Everyone there is stupid, you need to hire new people and get better "rules" .. Think about all of the customers you lost, oh well... You definitely need some revisions to your theaters after reading all of these complaints. You are losing tons of business!! | |
| Mark | 9/17/11 |
| Sounds like a lot of unhappy customers. Your announced move from Downtown Kansas City to sprawling Johnson County just created another one (more likely hundreds of new unhappy customers). AMC could have done the right thing, showed a bit of corporate responsibility and stayed true to their roots, but chose to contribute to sprawl and unsustainability by taking the money and running ..... a few miles across state line. Very disappointing and irresponsible action on AMC's part. | |
| Derrick | 9/12/11 |
| I am doin a paper for business class and i just need to find out information like how many people are employed with AMC theatre and where the best place to find out all the information i need to do this paper... it would be nice if someone would help me or direct me in the path i need to find this stuff at. Thank you | |
| Stacy Rutherford | 7/15/11 |
| Well AMC lost my business last night and my teens are no longer allowed to see ANYTHING at this theater!! We will give you no business at all plus I will tell everyone what a horrible theater you are and considering I'm a nurse in a local ER I see LOTS of people. My boys and I bought our Harry Potter double feature show weeks ago, we were told the doorswould open 30 minutes prior to show so we arrived 35 minutes prior to show. When we got there everyone was inside and has been because people had made camps outside the theater rooms ( but inside the theater). We went inside our assigned theater to get seats and there were not 3 seats together available so I went and got management to ask people to move closer etc. They refused!! Stated that they could not ask people to move, I told her that seat saving was not allowed and they agreed but refused to enforce the rule. We stood outside the theater until the manager came out and agreed that she could not find us seats, again I reminded her of the no seat saving rule and she stated "those people paid for a seat and I cannot make them move" um hello!! I'm standing here with tickets in my Gand which means that I also paid fir a seat and deserve a seat. The manager ( who was very young. Very young) just stood there and said "sorry". I then askedabout another theater room and then I told her if she would bring us chairs we would sit in the handicapped spots ( the previews are on and the space is empty) she then tells me they don't gave any chairs. After lots of bickering we go back into the theater resolved to sit separate but hold on there are no longer 3 seats. Which again she just says sorry. So basically you sold more tickets than seats or someone's in the wrong theater but they refuse to check. We left without seeing HP. Both my son and I took off work and drove over an hour to come to this theater for the double feature. It will never happen again - I don't care if you are the only theater playing the movie - we will wait for DVD. Y'all suck and ruined our night!!!!! | |
| Lety | 7/17/11 |
| WORST EMPLOYEES EVER!!! I went to the AMC Promenade 16 in Woodlandhills, CA. We went to see a movie and there was no good seats so we decided to get our money back since we never go there and we wait in line and the associate Zhani or whatever her name is ... Was beyond rude and even accused us of picking up a receipt to get our money back!! She was by far the worst employee any company can hire!! Because I refused to speak with her she had the balls to threatened me saying "ill meet you outside" who in there right mind would still consider keeping her as an employee!! AMC really needs to reevaluate who they have working customer service!! That is the first and LAST time I ever go to an AMC | |
| T Gallon | 7/27/11 |
| The AMC Theatre off of East West Connector in Austell, GA is the worst. The teenagers rule the establishment with their rude behavior. They are constantly out of their seats during the entire movie, they are lewd, curse, and have no respect for others. Management doesn't seem to care about the issue. | |
| trudy | 8/1/11 |
| jose at the skokie office is the worst manager i ever dealt with, very rude, and in no way wanted to help me with a problem,so i asked for a higher manager than him,he said he was it, i said oh my goodness, so i then asked for the corporate number which he refused to give me,in fact i worked their before, and complaints would come in all day about their poor customer service, they need to train their managers to be hospitable,before making them a manager, | |
| Deric | 7/3/11 |
| Me, wife and child went to see transformers three, we waited at the concession stand for 15 minutes waiting for our food, nachos, popcorn, and a pretzel I can't believe it took that long. The lady we got the tickets from was rude and started back talking my wife for telling her about a misprint in an add. The lady the got loud. We drove 45 minutes to deerborn MI because the movie said 5.00 before a certain time but we were charged the full price of the tickets. It was the worst they need to screen who they hire. Needless the manager told us there was nothing they can do about her behavior. I am disgusted by this establishment and will never return to another AMC theater. | |
| Sue L. Martin | 6/10/11 |
| I am so disappointed in your decission to show the Palin movie...you have lost a customer for good...I will not attend another movie at AMC.....you might make some money for showing this film from her supporters but there are far more that view this as a poor way for her to campaign and it should not be brought to Theaters to do that...you will lose more money from faithful customers that are offended by this movie and not for just this summer but forever....any movie showing at your theaters that I want to see I will wait till they come out on DVD.... | |
| Ciara | 6/12/11 |
| Dont go to Bridgewater Amc in Bridgewater NJ the managers there are crazy they scream at the poor employees like they are scum. I feel so bad for those kids they work there butts off . Me and my wife went here A week ago and a fat white guy who seemed to be a manager was screaming at the top of his longs at one of the female Servers she was crying and ran out . I just thought this place needs to hire some new managers. DONT GO TO BRIDGEWATER COMMONS MALL AMC DIINE IN . ITS THE WORST | |
| Amanda Amc Employee Bridgewater NJ | 6/12/11 |
| Hi, My name is Amanda and i work as a busser at amc bridgewater nj Dine in. I love my job except this one manager who always screams in my face and touches my back all the time i dont feel right . But im scared to say anything because i cant lose my job. He is a horriable person and im afraid please corprate come get rid of this horriable manager by the name of chris. THanks Amanda | |
| Anthony from Charlotte, NC | 6/3/11 |
| Dear Upper Management, Thank you so much for the “Free Night at the Movies” pass. I saw Thor in 3D. I ate my free popcorn and drank my free soda and really enjoyed myself. However, it is a huge let down to learn the MovieWatcher program has been discontinued. This so-called Stubs is a joke. For every $100 I spend, you will reward me back $10? Are you serious, especially, in this economy? For a long time, while a member of MovieWatcher, when I thought about seeing a film I only thought of AMC because of the points and rewards system. This motivated me to get out and see more films, even during winter months. With your program, I made the most trips to the theatre than I ever have in my life. Not only had you showcased a great brand, you branded my mind as well. Now, you had to ruin a great thing. Have you ever heard the expression, “If it ain’t broke, don’t fix it?” You can have these Stubs cards back. I’m dissatisfied and will never use them. And Congratulations, you’ve freed me to once again visit any movie theatre, especially, the ones closer to my house. Seriously, Anthony | |
| Megan | 6/5/11 |
| I am disappointed that one AMC bought out our kerasota theater it stopped the kids summer movie programs. That's real nice. Saving a penny anyway we can are we? I dont think I'll go to this theater next time I think I need to see a movie that's for sure! From free movies to $1 movies to nothing at all what a great progression of nothing. Great. | |
| jennifer wharton | 5/29/11 |
| I have had the absolute worst experience ever at MAC Veterens 24 in Tampa FL. My friends and I had purchased tickts for " Pirates of the Caribbean" and went to the theater. We were at least 20 minutes early. I selected a seat and there was a lady and man who were there saving a whole row of seats for family who were not there. The theatre was getting packed. If a person is not there in the building a seat can not be saved. Right before the movie started this ladys daughter showed upowith the rest of the the family and proceeded to get up in my face, curse me out and the entire theatre was telling her to shut up. An emploee came in and she was rude to him as well. The manager came in and same thing. The entire movie theatre was in an uproar. The manager called for security and their was none. I finally left. My ticket price was refunded and I found out later the entire theatre got free passes. Wroing way to handle situation. | |
| Phoebe Peters | 5/7/11 |
| On the night of the Fast Five opening in Tampa Florida I took my son on our mom and son date night to the opening of the event. knowing it would probably be busy I got there early. I spent $17.00 to get in. I sat my son in two seats next to the exit door on the bottom level then I proceeded to get us something to eat(It was a Friday night and I had to work til 6 movie started at 7:45 so I didnt have much time to get ready and get there to guarantee him a seat for his favorite movie) Unfortunately this is where it went downhill. After paying $28.74 for our dinner????? Really???? we sat down to watch the movie. About 15 min into the movie some local kids started running thru the movie theater they tried to jump the bar at the front of the theater and missed the bar when their friends started laughing the kids got upset and almost started a fight. everyone in the theater was yelling at them to sit down. Again the same kids started causing another problem. A lady in the same row as me but farther down got up saying this is ridiculous and went to complain...meanwhile her daughter who was sitting two seats over from my son had a seizure...another family member started screaming for mom...while people were calling 911 and trying to help her. After that was calmed down (which the daughter recovered from her seizure and walked out) we started to watch the movie again...the kids decided it was now too quiet and started running thru the theater again. The Manager (not sure who cuz it was dark) started yelling at them (bellowing) for them to leave the theater. This was my first experience that was bad with this theater however it was an insult to me that management was thoughtless enough to hand us a free small tub of popcorn afterwards for the interupptions! Um Im certainly not stupid. I know how much that movie made in one night. To be treated like that was just plain stupid. If this is not the proper website please feel free to pass on my information. I have complained to management at westshore getting no where cuz they said I would have to go to corporate. Let me just say that I am a director of a child care facility in Tampa and we USED to go to Westshore AMC every week in the summer. This year we will not do to lack of service on ya'lls part. Phoebe Peters 813 527 7744 is my phone number feel free to call. | |
| Dennis | 5/6/11 |
| Your AMC Gift Card help line (18002550411) is no help it gives different help numbers each time and then kicks you out of the system. I want to be able to flak with someone who can give me an answer to my question not list where the closest ACM theater is. I seriously think Wal-Mart should stop selling your gift cards. Where's your customer support? | |
| Joan Schramm | 4/8/11 |
| I must compliment one of your ticket-takers (or maybe she's also a manager) at the Saratoga AMC in San Jose, California. Her tag name is "Karen" and she's an older woman who seems to know what to do whenever any weird or unusual or just normal situation comes along. Maybe it's because she has some years of experience on her. She's always so friendly and joking, and seems to make people actually feel like she remembers them! I think she's very valuable for your smooth running of the theater, so I'm writing because I think she deserves some recognition. Thank you - Joan 4/8/2011 | |
| Len Tornquist | 4/1/11 |
| What about RUBICON? Will there be a DVD ? | |
| P. Werner | 3/7/11 |
| Andrew above pretty well nailed my experience at the same exact theater............. Here it is again.............. "Incompetent service at Essex Green, West Orange NJ. Dinner (and snack) order was lost and had to be resubmitted. Time from original order to eating the lukewarm facsimile that finally arrived: 90 minutes. Drink order was also incorrect. We were visited by four separate servers who came to our table with someone else's order! Server to customer ratio, about 1:3, so they were not overworked. Very, very poor management at work here. Should be replaced wholesale"!!!!!!!!!!!!!!!! | |
| anonymous | 3/4/11 |
| I went to the LITH amc tonight and I am absolutely appauled at the customer service and treatment of people. Not one employee at this company could care less about the customers, not even the managers. Our theatre was yelled at like we were 4 year olds; I do not deserve to be yelled at when I paid TEN dollars to get into your theatre. I called the theatre to complain and the managers could care less about what I had to say; all I got was an, "Alright, bye." I will NEVER go to this theatre again and someone needs to step in and teach these employees some things about respect and a few people skills. | |
| Jimmy | 2/21/11 |
| I used to enjoy visiting the Fork and Screen in Atlanta but my last few visits have been very disappointing. My food often comes out cold, so I now only order popcorn. The service used to be great but now I am met with inept and disgruntled waiters. I actually had one lady tell me I had to pay now because she was schedule's to get off in 5 minutes. When I complained to management they seemed to be more concerned with shoving free passes in my face than reaching a true solution. I will no longer visit this location until something drastic within your staff moral changes. | |
| Renaldo | 2/11/11 |
| I had lunch in the mall food court at the South Bay Gallaria in Redondo Beach,CA. I became full but had over half of my food left. Instead of discarding my $10 meal I decided to save my food for dinner. I purchased ticket and as I attempted to enter the theater I was refused entry because outside food is not allowed. Now I had to decide to either to refund my ticket or trash my food... what sense does that make? I was not going eat in the theater .... | |
| Michelle | 2/14/11 |
| No sound for first 10 min of little fockers movie (Burlington,Ma), had to get up and go to lobby to tell someone. No replacement passes offered at end of movie. called 4 days later talked to female manager said she would send passes, nope no passes sent. Called one more time 5 days later talked to differant female manager, said she would send passes, NOPE still no passes. Should I have to baby sit like this? I think not. No follow up. Customer Service is key at any company, why is it not key hear at this AMC? I Hate to have to write a review like this. | |
| employee | 2/14/11 |
| The amc in lakewood 12 is an awful place to work at. They do not care about the crews well being. Many things involving our food is not healthy and some of it is unsanitary. I would quit if I could find another job. | |
| Tina Root | 2/15/11 |
| Wow. This company could be making so much money and yet no one seems to care the losses that you are incurring.kThe Springfield, Illinois locations have become dirty since your purchase. Prices are incredibly high, showtimes are not accurate on FANDANGO sites, yet you have no problem running their commercials prior to previews. The small drinks are 32 ounces and round up to $4.00 a pop, and no refills unless a large? my husband and I really enjoy attending movies but we and our two children will Netflix rather than spend our money on your product. Try taking some pride and investing it in your business. | |
| Catherine Berger | 2/9/11 |
| We are still waiting for our local AMC (Showplace 16, Schererville, IN) to resume showing captioned movies. What is holding things up? The newspapers have been notified of the poor treatment by AMC towards the hearing impaired/deaf community. How can another AMC theatre over 40 miles from here show captioned movies for a week at a time? | |
| Jim Funk | 1/27/11 |
| ATLAS SHRUGGED is coming out on limited release in a few months and I would love to see it at one of your theaters here in town (Atlanta), ideally the Parkway Pointe location here in Atlanta. Please do all of the Ayn Rand fans in Atlanta a favor and show this movie on your screens. The book Atlas Shrugged has a huge following, if you can tap into a piece of that you will make great money with showings. Thanks, Jim Funk | |
| NONAME | 1/4/11 |
| AWFUL AWFUL AWFUL!!!!! I HAD TO QUITE MY JOB DUE TO BEING LIED TO AND NOT RECEIVING MY FULL HOURS ON MY PAYCHECK!!!!!!!! 3 CHECKS I WAS SCREWED ON. WHEN ASKED WHY, THE MANAGERS CLAIMED THERE WERE GLITCHES IN THE SYSTEM, AND THEY COULD NOT HELP ME. HORRIBLE PLACE TO WORK FOR. AS ONE PERSON SAYS ALL THE MANAGERS ARE TEENAGERS. AND THEY DO PLAY FAVORITE. HALF THE KITCHEN STAFF WOULD SMOKE POT ON THEIR LUNCH BREAK. | |
| Beth | 12/27/10 |
| How do I find out where I can use AMC coupons for. I don't show any in my area, but received thema as a gift for the holidays? | |
| AMC Manager | 12/23/10 |
| I love amc!!! | |
| Mercado 20 Santa Clara, CA | 12/18/10 |
| I have seen this company fall to the ground in the last couple years. I came in one day to watch a movie around 1pm on a weekday, the lady at the front box office was kind, but that kindness left when I entered the actual building. The ticket ripper was busy texting and told me to hold on, like I had time to waste. I asked her what time my movie got out and she looked at me with tipsy eyes with no answer. She smelt as if she drank before showing up for work. The boy at the food stand gave me lip and never finished my order. He kept rushing me so he can go back to his phone. I asked for the manager about his remarks, but no manager showed up for over 5 minutes. The film overall Burleque was good, enjoyed it. The young man cleaning the house after I got up smelt of marijuana. I will tell you one thing, I won't be coming back to this theater again. | |
| Art Reifke | 12/12/10 |
| Customer Service is poor. Recived a gift card for $50.00. No AMC threaters in my area. I am being told that I cannot have a refund. | |
| RAVEN OUTLAW | 12/6/10 |
| I USE TO WORK FOR AMC IN THEY DON'T LIKE TO PAY YOU YOUR PAY CHECKS 6465868064 | |
| Mercado 20 Employee(Santa Clara, Ca) | 11/28/10 |
| I am currently working at this location and I love it. But there are a good amount of issues that makes it a bad working place environment. With employees moving up to the manager positions, there is a lot of "favoritism" going on. It is getting so bad that my advancement is at a stand-still. I want to further myself in this company, but with these things happening I can't. Another problem is the use of smoking "Illegal Marijuana". Over 80% of the employees working there is in constant use of it before, during, and after work. I mean whatever they do at home is there on prerogative, but when it interferes with the workplace environment and making the employees work at a 10% work level, and making myself(at a 110% work level) be forced to do the workload of multiple people at once is completely unfair. I would love for our CEO Gerardo Lopez to come in without a uniform and see how bad it is. Can I meet with the president of AMC to discuss this? Or make our work do a mandatory drug-test? | |
| | 11/24/10 |
| I will go out of my way to NEVER go to one of your theaters now that you have pulled the Safeminds PSA. Many people helped to raise funds for that effort and you got sucked in by a bunch of "science-bloggers" who work for pharma. Since you agreed to show the piece initially, you should hold to that decision. I am very disappointed with AMC. | |
| Andrew | 11/25/10 |
| Incompetent service at Essex Green, West Orange NJ. Dinner order was lost and had to be resubmitted. Time from original order to eating the lukewarm facsimile that finally arrived: 90 minutes. Drink order was also incorrect. We were visited by four separate servers who came to our table with someone else's order! Server to customer ratio, about 1:3, so they were not overworked. Very, very poor management at work here. Should be replaced wholesale. | |
| Doug | 11/19/10 |
| I just wanted to let you all know that you have lost my business. That is unfortunate for you because I spent a lot of money every month at your Barrywoods 24 theater. I called the theater on sunday 11/14/10 and inquired about when Harry Potter tickets would be up for presale. I was told that they would be for sale on the next day. I drove my disabled self to your theater (20 miles)to buy the tickets at noon on that monday only to be told that all they were selling was the Imax and ITX (or whatever) tickets. Of course the Imax are $5 dollars more and the ITX are $4 dollars more. I didn't buy them. I was told while there that the regular show tickets would be on sale at the opening of the box office the following day. The next day I called at 10:30 when the box office opened and they said they would not be on sale till 6pm that night. Then at 6:30 that night I called again while on the way to the theater to buy them and talked to first Ashley then manager Brandon and they said they were still not on sale for anything but the Imax and Itx. I told both Ashley and Brandon what I had been told and the whole story as I have just put it on here and they thought it was funny and even laughed about it. I also told Brandon that I thought it was wrong to be hard selling the Imax and Itx and that it was obvious that they were trying to milk every dime out of movie goers by refusing to sell the regular show tickets until they sold all of their Imax and Itx tickets. He used the excuse that they were programing the show times into the computer and when they were programmed they would be on sale. Probably sometime late that night or early the next day. I then decided to go to a different theater chain and brought my tickets as soon as I walked in and was told they had been selling them for two weeks. I will not ever use a AMC theater again. I predict (just like I did with Sprint cell phones) that you will be struggleing and even bankrupt soon. I am going to call all three of the local TV stations with my story and let them do with it what they will. I would not be surprised too see Kansas pull out of the offer they are making to get you to move your corporate offices there. You all should be ashamed! | |
| Angela | 11/13/10 |
| Why have you quit plying movies in closed caption in KC? This is very upsetting! | |
| scott | 11/3/10 |
| AMC IS THE WORST THEATER I EVER EXPERIENCE THE WORKERS AND EVEN THE MANAGERS ARE RUDE THE AMC IN STAFFORD TEXAS OVER BY THE FOUINTAINS. I WOULDNT SUGGEST PEOPLE TO PAY THIER MONEY WITH HAVING TO PAY HIGH PRICES AND GET TREATED LIKE TRASH. THE AMC IN THE FOUNTAINS IS THE MOST UNPROFESSIONAL THEATER I WENT TO.. | |
| Debbie | 10/25/10 |
| I'll just add to the already lousy ratings of AMC. That company should just declare bankruptcy and be done with it. Feedback on the absolute fiasco of a Fathom special event "hosted" by AMC: THE SOUND OF MUSIC 45TH ANNIVERSARY SPECIAL REISSUE / SINGALONG. What could Fathom have been thinking? They gave this special evening to the worst movie house in our area - AMC MARPLE, Springfield PA! We saw no advertisements, no advance information so not many knew about this event for Tue. 10/19/10. Being an old theater that many avoid..having OLD EQUIPMENT – well, something was wrong with their projector (I was told) and the quality of the movie was destroyed: the screen projecting a sickly yellow green on the right half and on the left half..let’s just say my DVD from 5 years ago plays better. It was terrible. We all got our money back and we were then told Marple would be hosting it again tomorrow night, Tue. 10/26. Apparently no one in that theater knew what was going on. Now we're told by the “manager” (who wasn’t even aware of what happened at the "event")that they would not be having a 2nd showing. That the “disc” (or print, whatever) had already been returned to FATHOM. THIS after being told before the weekend that “they were getting their projector fixed”. END RESULT: In this area we were completely shut out of this much anticipated event. Stupidity of Fathom to choose AMC. I avoid AMC whenever possible. I will continue to do so, as will most of my friends now. Because of them we were not, and will never be able to see, this much-anticipated one-time only event. | |
| Marrhea | 10/20/10 |
| Have been attending LITH AMC (formerly Kerasotes) for the past 6 years. Almost always, it was a good experience. Our movie group used to attend on Fridays before noon, and the price was right. When AMC took over, they made some changes - some good and some bad. Friday had no advantages - movies until 4:00 were $7.50, and then after 4:00, it was $10.00. Every other day of the week had specials - Mon thru Thursday was $5.00 all day, and Saturday and Sunday, it was $5.00 before noon. Why don't you just say that Friday, Saturday and Sunday's first movie of the day will be $5.00. That way, all of us weekend movie-goers can always get a bargain if we go to the first show. What happened to the movie section of the newspapers? AMC doesn't advertise in any newspaper. | |
Employee  | 10/10/10 |
| I think that the amc employees at the castle rock theater are by fare the most nicest people you will ever meat. The theater is always clean and tidy and they always respect you. Why I'm writing is I hear that they have not gotten a raise ever and the entire amc castle rock Colorado staff needs to get a raise asap. They deserve it. | |
| Barbara Andrews | 9/24/10 |
| I am an avid movie goer and enjoy your Menlo Park cinema on a regular basis. It is an extremely convenient location and the mall provides more conveniences for my busy lifestyle. It was a poor business decision to close that theater for renovations during the fall which is a prime movie release time. I am also not happy with the conversion to a "fork and dine" mileau. The thought of having to watch a movie while people are eating is not at all appealing; I cannot imagine the food choices will be appealing either. In addition, the next best mall/movie choice for me Bridgewater Commons, is also closed for the same dismal renovation. Some of your customers, like me, want a movie venue. Bad call guys! | |
| Gretchen McGrath | 5/28/10 |
| I hope I have the correct website. I can't believe that you have stopped listing theater times in the Chicago Tribune. At least run an add in the Friday paper. You just took over the theater in Lake-in-the Hill, IL and no one knows it. This is an extremely poor marketing decision. I know many other who feel the same way. Please reconsider this decision. More people will go to your theaters if they know where they are and the show times. | |
| gino rodriguez | 9/20/10 |
| I need help in cashing my debit amc money clip. Please help. | |
| Cylvia Ahmed | 8/17/10 |
| I am contacting you in regards to a problem that my family and I had when we went the Star AMC Theatre Fairlane 21 at Fairlane Mall in Dearborn Michigan. July 27,2010 we saw Salt at about 10:30 P.M. I bought a large popcorn, large Icee and candy. I did not get a chance to get a refill on popcorn as I usually do . I waited at the stand where you buy food. I didn't see anyone so I called Hello. The gentleman come out of the Guest Services. He asked if he could help me. I asked him if he could refill our popcorn. He said "You don't want any of the popcorn, it's been sitting out all day." I told him that I did and asked him to give me a refill. He responded we're closed. He was very rude. If this is the incorrect area to direct this problem please inform me where to go. Thank you. My contact info is Cylvia Ahmed, 12775 plymouth Rd Apt. 1, Detroit MI 48227 248.497.0896 | |
| Tracy Turnbough | 7/4/10 |
| I will NEVER, EVER, attend your movie theaters again. I have complained on your website but could not finish because I ran out of room. Your attendants are RUDE and Dis Courteous. I received a refund after waiting in line for concessions for 10 minutes and the rude attendants not taking my order. I will shout from the roof tops what poor service you provide. I will tell everyone I meet how awful your establishment is. | |
| Angelena | 7/5/10 |
| Your AMC FORK AND SCREEN is the by far the worst branch of your company to work for you have a poorly put together mangment team that cant work well with other member that are part of there mangment team they are a bunch of manager that think they are the best at there jobs but in fact they are not they are just a bunch of high school kids that lack people skill and mangment skill as well they do not at hear to the rule that they want there peers to its many thing that I could say but it would take all day | |
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