Ashley Furniture Corporate Office | Headquarters 1 Ashley Way Arcadia, WI 54612 (608)323-3377 Reviews For Ashley Furniture Corporate Office BARBARA AUGUSTIN 2/2/12 I HAD THE WORST EXPERIENCE WITH THEM. THEY CALLED ME TO PICK UP MY FURNITURE AND ALL THE PIECE WERE NOT IN, SO i HAD TO MAKE TWO TRIPS TO THE WAREHOUSE WHICH WAS 45 MINUTES AWAY. THEN THE RAILS FOR MY BED WAS NOT IN THE ORDER AND THEY REFUSED TO DROP IT OFF TO MY HOME, THEY WANTED ME TO DRIVE A THIRD TIME TO THE WAREHOUSE! i WILL NEVER DO BUSINESS THERE AGAIN. THE SALES MANAGER OFFERED ME A GIFT CARD TO USE IN THE FURNITURE STORE FOR MY INCONVENIENCE, BUT YOU WOULD HAVE TO SPEND MORE MONEY IN THE FURNITURE STORE. POOR CUSTOMER SERVICE AND MANAGEMENT. DO NOT USE THEM Joyce Trujillo El Paso, TX 2/2/12 We purchase two reclining chairs. I have MS and now need an electrical reclining chair that will help me to get in and out of it. We tried the chairs out for a few minutes in the store. (We paid cash $60.00 each.) We had them for only two weeks and realized they are the most uncomfortable chairs we had ever owned. I call Ashley store and they told me "No Returns, no exception" that was their policy. If we had known that was their policy we would had never enter the store much less ordered two chairs from them. Maybe Ashley should have a big sign in front of the stores and inside the store that says NO RETURNS NO EXCEPTION also have their salesperson tell the customer NO RETURNS NO EXCEPTION What is interesting that their brochure states under warrantes--unmatched comfort. I guess it means comfort in the stock holders pockets!!!!!!!!! Joni Mallory 1/31/12 I also would give -5 if I could They are the poorest customer service people I have ever dealy with!! Trying to get furniture delivered is not going to happen but yet they Charge $$$$$ in the first place. After the salesman sells you the furniture you might as well forget about them helping you. They called no message left and were going to be at the house in 30 minutes never spoke to a human. Now they say since we missed the time have to pay 49.00 to reschedule. GRRRRRRRRRRRRRRRR!!!!!!!!!!!!!! too frustrating....; JEA 1/30/12 IF I COULD POST LESS THEN 1 STAR I WOULD !!!!!!!!! I PURCHASED A SET OF COUCHES FROM ASHLEY HOME STORE IN COLTON CALIFORNIA. A COUPLE OF DAYS LATER WHEN I RE ARRANGED THEM I NOTICED THAT THE FRAME WASNT RIGHT . I CALLED ASHLEY THEY SENT OUT A TECH . HE TOOK APART THE COUCH AND TOLD ME THE FRAME IS BROKEN .. HE THEN PUT A PICE OF WOOD ON THE FRAME AND SCREWED IT IN. NOW IM BEING TOLD THAT THEY REPAIRED TO THERE SATISFACTION... REMEMBER THIS IS "BRAND NEW FURNITURE" THEY ARE SUCH A GIANT COMPANY THEY DONT CARE !!!!!!.... YOU OR ME ARE NOT GOING TO BREAK THEM THAT SO SAD....................................................................................................................................................... Pat Hattiesburh Mississippi store 1/30/12 Me and my daughter was going to purchase two beds and could not decide which kind to get so we went in the Ashley Furniture in Hattiesburg Ms. We purchased the beds was told if we got them home and wanted a different size we could exchange no problem! The sales lady also informed us 30 days to return if not comfortable! My daughter got the Temp. Plush and I purchased the Temp. Cloud the day of delivery I told them the bed was hard as a brick and to take it back. Was told oh sleep on it and see if it breaks in. The next day I could not move my back hurt so bad. Today is day Three and we are at the Ashley store in Hattiesburg told the manager I wanted to return the bed and was told it was a ED percent restocking fee Z774.00 to take the bed back!!!!!! I was never informed of that and he brought out a contract paper that was in the stack of financing and said you signed it!! So I have to pay the money or be stuck with this 3500.bed that is like laying on the sidewalk. The manager was so rude he ask us not to speak!!! He did not want to hear us at all and said we could call the district manager he did not care! I am running an add in the Hattiesburg paper tomorrow to inform everyone how underhanded this store is! DO NOT BUY ANYTHING FROM THEM! RIP OFF!!!!!!! Clyde 1/31/12 LET THE BUYER BEWARE! We purchased a leather double recliner sofa and within 3 months the color was worn off from normal use. That seat cover was replaced but our other complaints about no support on the seats went unheeded. Now after numerous complaints about the poor structure of the recliner seats that are at least 5 inches lower than they were originally, the sofa is almost unusable. We discovered to our utter dismay that the 5-year extended warranty we foolishly purchased only covers "accidental" damage! This is a $1500 piece of junk. Ashley has no interest in standing behind their products. WE WILL NEVER BUY ANOTHER PIECE OF ASHLEY FURNITURE AND ARE ADVISING ANYONE WHO WILL LISTEN TO STAY AWAY, REGARDLESS OF HOW GOOD THE DEAL MIGHT SOUND. WHAT THEY MAKE ISN'T WORTH IT AT ANY PRICE! Jeff 1/29/12 My wife and I went to Ashley Furniture in Chattanooga to buy a bedroom set. After deciding on what to get the salesman asks us if we need a mattress. We tell him that we do but we need to do some research first. He tells us that their prices can not be beat and that if we do find a better price somewhere else they will credit our account. So we decide to check them out. The salesman tells us about a very reasonably priced mattress and tells us that he has one in the back. He brings it out for us to lay on. We both lay on it and agree that it feels fine. I jump online to see if I can find the mattress somewhere else in a hurry but no luck, thinking that I just have not taken enough time to find it. We go ahead and order $3,500 worth of furniture. When the furniture finally arived they called and set up a delivery date. We got rid of our existing furniture and made arrangements to be at home. Ashley Furniture calls us the day before and tells us that the furniture came in damaged and needs to be ordered again. We say fine these things happen, atleast they are checking the furniture. 2 weeks later we finally get the furniture. The furniture looks good but the people who install the drawers must get paid by the job, not the hour. All the dresser drawers close differently with some of the tacks uneven. You would think that the work would get inapected before it shipped out. The delivery men were nice and told us that someone would be out to fix it. My wife and I decide to try out the mattress and it is the hardest mattress I have ever laid on. I had to double check and make sure that it was not a box spring. We check the mattress and realize that they sold us a diffetent mattress than the one we laid on. We call the store and explain that there was some kind of mistake and that sleeping on the mattress is not an option. They proceed by telling us that there is a $250 restocking fee. After arguing with customer service my wife tells them to get ready because we are comming to the store. After arguing in person the salesperson finally admits that he made a mistake but tells us that cancelling is not an option. They finally decide to exchange the mattress but we have to bring the mattress in and then drive to the wherehouse to pick up the new mattress. Ashley Furnirure is a bunch of crooks. They had us lay on a more expensive mattress than what we were getting. They also tell you that they price match Joseph 1/29/12 Please advise all your family and friends not to purchase any of the junk ashley offers. I paid 3,600 cash for a bedroom suite and the bed was slanted and your feet was higher than your head. Ashley sent a tech out twice and pretty much told me that was how it was made and the tech even put in his report my house was slanted. The manger offered me 10 percent back on the bed alone of 15 percent on my total purchase if I would keep the bed. I expressed to him that since having the bed I had noticed waking up with my back hurting and I did not want to keep the bed. I was told I could come in and select a new bed but that was all that he could do. The Spanish Fort, AL store even tried to charge me a delivery charge To deliver the new one that I selected. The sales lady was great and the lady doing the paperwork was great but the management sucks. I will never buy anything else from Ashley. I spent 3,600 on bedroom furniture without the mattresses and hope the new one will be better than the One I originally selected. delbertretzer 1/25/12 we purchased asofa and loveseat from ashley in april 2111.by october the fabric is worn. the mechanisms areloose and hardto close. i have been trying to grt something done. i am very frustrated. they are crooks for not standing behind their products Robert B. 1/23/12 I purchased bedroom furniture at the Rivergate store in Goodlettsville, TN. When it came, it did not have the right accessories with it. We ordered a trundle bed and mattress set. We thought since it said set, we were getting the mattress and box springs. We received the mattress, but the delivery men said we didn't get the box springs and the mattress would have to have some kind of support with it. We went back to the store the next day and the sales person and the manager admitted she made a mistake in not adding the box spring to the order, but instead of trying to help with getting a box spring, he told us we would have to purchase one even though it was their mistake in leaving it off the order. I didn't think that was fair since we already paid for the set, but he said he was giving us a 'deal' by knocking off a hundred dollars. I told him that wasn't right, that we had already paid for it and didn't get it. He stated that we could do that or get a piece of plywood for support. He was very condescending toward us even though he and the salesperson had admitted they made the mistake in the first place. We also bought a nightstand and instead of having it delivered, we chose to pick it up. They said it would be delivered to the Lavergne, TN store thirty miles away and still charged us $19.99 even though we will be picking it up ourselves. This is not the way a store should do business. My wife wanted them to take the furniture back and get our money back and the manager smirked at her and said sure, for a 30% re-stocking fee. Now we are stuck with this furniture and will never be able to enjoy it because of the terrible way were treated. Christeen 1/21/12 Crestview, Florida is the best store in every way. KT 1/19/12 DO NOT EVER PURCHASE FROM ASHLEY. We purchased furniture over 2 months ago and did the financing through GE Capital. We were extremely unsatisfied with the quality as soon as we received it and called to have the items picked up. They didn't waste any time picking it up but have not yet credited my GE account. I have made 4 telephone calls and been assured each time that it would be taken care of and it still has not. My credit is being affected and I am incurring late charges. Robert Scharmer 1/15/12 we purchase furn at Ashley on RT 40 Middle River Maryland. a reclining sofa it was broke when it was delived. the frame is bent All I want is a new sofa that I payed for not a fixed one. Ethel & Robert Scharmer Delfina Chavez 1/11/12 Just as an FYI DO NOT purchase furniture at Ashley Furniture HomeStore their furniture is junk and they do not stand behind their products. I purchased a recliner from them and have only had it for 4 months. The backrest is wobbley and the armrest is broken. I had an inspector for Ashley come out to look at it and she determined that recliner needed to be replaced and told me some one will be contacting me within 4 days to talk to me. Well they did not contact me and when i called them they told me that the case had been closed. Well thanks for letting me know...anyway they told me that the chair works that way its suppose to be wobbley and have a loose armrest...I do not think so. It just so happen that the inspector contacted me today for my end tables because they did not completely finish them and I told her what had happened. She told me that some one changed her report and that and it did not list her finding. So lesson learned DO NOT PURCHASE FURNITURE FROM ASHLEY FURNITURE ITS JUNK AND THEY DO NOT STAND BEHIND THEIR PRODUCTS. Delfina 1/11/12 For all of the people who have had nothing good to say about Ashley, please contact the Better Business Bureau and let them know how bad Ashley Furniture is and post on facebook to all of your friends to BE AWARE and DO NOT purchase furniture at Ashley's. I spent $1294.00 and didn't get ripped off as bad as others and for those that didnt spend a dime and went some where else SMART THINKING. Will never step into that store again...done, done, done with that place such bad customer service and cheap furniture. paul spiegler 1/9/12 I purchases 2300.00 in furniture and paid in cash. I canceled the furniture order all except a table that was non refunfable. I canceled my order and was charged the cancelation fee which i was fine with Icanceled my order on November 28 2011 and it is now Jan 9 2012 and i still have not received my refund check. Stephanie OReilly 1/9/12 We paid almost $2000 for what we thought was the perfect sectional for our living room. After 3 months I noticed that the cushions were not as sturdy as they had previously been. Now it is 6 months since we bought this couch and I am considering putting plywood under the cushions because this couch sits so poorly. This is something that I would expect if I had bought my couch at a thrift store. I certainly expected this $2000 sectional to last longer than 6 months! Someone tell me what the heck is going on with the quality of ashley furniture! 1/9/12 On November 14th we went into Ashley Furniture in Midland Texas to look at purchasing 2 queen beds and a temper-pedic bed. We had to have at least 1 queen complete bed set for our visiting family on Thanksgiving. The salesperson and manager promised they would make sure this would happen if we bought from them. WE DID. Our guests had to sleep on a mattress on the floor because they did not have the frame when they came to deliver. They also only had half of our order but we really only needed that one bed. We made calls to the store but was told they would have to call us back. NO ONE CALLED. My husband even went to the store to get a frame and put it together himself on Thanksgiving eve but we were told it was on the truck en-route to our house from Lubbock so we back home and waited and we are still waiting today January 9th 2012. We called the store and the customer service department several times after Thanksgiving was told each time that the manager or someone would call us back. NEVER DID. Went to the store and spoke to manager about being lied to and they said they would have their boss call us in the next 2 days. Never happened Again visited the store a few weeks later and asked about canceling the order because of the many times we had been lied to and they said we had to keep the temper pedic bed for 30 days before it could be returned and they could take back the other items but would only give store credit and charge me restocking fees even though all of the items have not been delivered. I explained that solution was unacceptable and they said there boss was coming to town and would call me to come in and speak to him NO call came. Spoke to manager again a few weeks later and this time she said the temper-pedic mattress could be returned but the ergo system and base was not returnable. I have no use for a temper-pedic base without the bed and this is not what she and sales lady told us when we were looking at the beds. I explained that I felt this was a deceptive trade practice and she made a call and said the corporate Vice President would be in town and she would guarantee that they would call me to resolve the problem. AGAIN NO CALL. We have had to start making our payments and we don’t have half of our order and may not ever get it. PLEASE DON’T BUY FROM ASHLEY FURNITURE!!!!! Irene Sauciert 1/3/12 I purchased a sofa and loveseat (leather and very expensive) from Ashley in Henderson, Nevada (Mall Ring Circle)and received delivery Aug 3, 2011. The second time my husband sat on the left side of the couch the cushion puckered like cheap "pleather". The 3rd time he sat on the same side the springs collapsed!! My husband is not a huge man at 6ft and 185lbs!! I took photos of the pucker and went to Customer service 3 weeks after delivery. The woman that waited on me acted unconcerned, filled out paperwork and told me someone would contact me for the repair. After numerous, numerous phone calls and complaints, a service tech came out today, Jan 3rd 2012. He was the rudest, nasiest "little man" I have ever encountered. His attitude was flippant, cavalier and snotty. "Well, this is obviously an old couch and it is showing weaR and tear". I asked him to sit on the couch so he could see what was happening and he replied that it was against company policy to sit on the couch. That it was like sitting on a bed...couldn't be done. He said he could order me a new cushion slip cover....duh, like that's gonna fix the couch!!! I threw him out of my house. DO NOT BUY FROM ASHLEY FURNITURE IN HENDERSON, NEVADA. THEY ARE THIEVES AND IDIOTS!!!! Dana 1/3/12 First of all I actually am very pleased with my bedroom set (although my husband did have to straighten a few drawers to get them to close properly). They must pay their crew by the piece instead of by the hour, because you could tell it was very hurriedly put together. My MAIN complaint is the DELIVERY. I was 6 months pregnant when we purchased the furniture and we were told we'd have it in a month (A little long to wait, but we weren't in a hurry).. FYI.. It arrived 2 months later. They call and tell me my order is ready and tell me what time and day they are going to deliver (I don't get a choice). I think all my furniture is going to be coming so we went ahead and donated our bedroom set to Goodwill The very morning we are to be getting our new set. Imagine my surprise when only our Media Armoire arrived... One piece out of SEVEN!!!! No bed.. I am now eight months pregnant and have NO BED to sleep in. NO BED! I call and complain.. I was told that the rest of my order was on backorder... WHAT?!?!?!? I will have to say the lady on the phone was apologetic (what can she do? she's just a low-paid customer service rep.) I call the store and speak to the sales agent who sold us the set.. (She remembers us... probably because I was a rather round preggo lady). She actually calls the delivery center and tells them to put a priority on my bed (even is the rest of the order isn't ready for shipping). Low and behold the WHOLE set arrives 2 weeks later... Strange.. I know.. I'm not complaining. I love the furniture, but wow was their delivery ALL SCREWED UP!! Bonnie 1/2/12 Nice furniture - HORRIBLE customer service. Will never buy Ashley again. Ready to call the news stations to put out a customer alert against them ! RSH 12/30/11 SHOPPER BEWARE!!! My girlfriend and I went in to Ashley Furniture in Burbank to look for a living room set. A saleswoman named Sue greeted us and asked us if we'd like to qualify for a 12 month no interest financing promotion. We applied for the line of credit at a kiosk and while we were reading the terms of the credit card, Sue came behind my girlfriend and pressed "next" several times not allowing us to read the terms of the agreement. She opened a line of credit for my girlfriend without our permission! I kept asking for her to supply us with documentation about this 12 month promotion and neither her or the store manager could do so. So, we politely said "no thanks" and left. 3 days later we have thousands of dollars worth of furniture on the way to house that we didn't buy! Sue not only opened a line of credit without our permission but she also bought thousands of dollars worth of furniture with it. BUYER BEWARE!!!! ASHLEY FRAUDITURE! Angie 12/27/11 Wish I would have read the reviews....I bought a kitchen table set March 31st of this year...and it is junk!! The seats are ripping and PAINT yes I said paint is flaking off the seats onto our clothes! My husband and i have been dealing w the store and the so called amazing accidental insurance they sold us for 3 months now. I didnt know that a $1000 kitchen set had a 5 month reliability. The customer service is horrible and I hope this company and all its stores go out of buisness. Severely Pissed Customer!!! 12/28/11 Awful service!! I received furniture from Ashleys before and was impressed with their promptness. I recently ordered a leather recliner as a Christmas gift at the beginning of December from the Ashley Furniture Store in Geneva, NY. The bill was paid in advance. They specifically told me WHEN asked if it would be here in time for Christmas and they said yes it would be. I waited for a phone call, never heard from them. I had to call them repeatedly and hound them in regards to the chair. Each time I called they kept saying it will be here for Christmas it is not here yet. We will call you. 4 days before Chrsitmas I stopped by the store and they said it will not be here until after Christmas. I called them the Tuesday 12/17/11. They still said the chair has not arrived yet, it should be here today so we will call you tomorrow. Wednesday came and they called to set up delivery. They said they could deliver it Wednesday or Thursday. When I told them it couldnt be til 4pm. They stated to me Well we cant do that we will have to deliver on Saturday the 30th. I said you dont have any evening hours for delivery? They said well we do but are unable to do so we are busy. I then asked for a gift card for the inconvenicne it was for me and my family. They said we are unable to do that. I am very DISAPPOINTED with the service that I received. I am no longer doing business with this company again. So if anyone is interested in their store, I suggest you look at other options. PE Adams 12/28/11 I watch The View on my computer and the commercial Ashley runs is the WORST! I have to turn the sound off when it comes on as it makes me feel actually ill. It has been running for months and it is time for something new. It does not make anyone want to buy furniture at this store. PLEASE, PLEASE, PLEASE take if off!!! Charlien Stephens 12/26/11 Like the others reviews, our furniture was awful. We bought a service policy, but did not use it. We were told that we would get the money back if it was not used. We were told that a reminder would come in the mail, but it did not. So, we never got the refund. I called Ashley furniture and they said that they would send it to us, but they never did. Ashley furniture in Arlington, TX B from Catonsville,MD 12/19/11 I wish I had read reviews about Ashley Furniture. I spent over $12,000 with them to furnish my new home ( condo ) and my expereince after the initial sale has horrific. The saleperson was fabulous. My wife and I really felt good about our purchases. well when the delivery day came, the delivery guys informed me that 2 pieces of furniture were backordered when we told that all of the furniture was in. The leaf in the dinning table was damaged and they immediately took that back. While assembling the master bedroom bed, the headboard fell hit one of the movers and cracked the headboard in 2 places. Also we received 2 left feet for the footboard. so far it has been 2 and 1/2 weeks since the delivery and I called the store today and now they say the furniture will in the warehouse on wednesday and if it is I can't get a delivery until early January. As far as the damaged furniture, I have had to call them to get a status update with no cooperation at all from them. they won't call you back, like the guy says in an earlier review. I have become so angry and outraged that a company can provide such poor customer service and evidently the company must condone this type behavior. I don't know how they stay in business. I will persue my issue until it I am satisfied. I will give it about another week and then I will call the State's Attorney General office- consumer affairs. I have dealt with them before and they seem to want to help. I am also going to call the coorporate office in Wisconsin to see How I fair there. I would not recommend this furniture store to anyone and will never buy from them again. I WILL GET SATISFACTION. Toni 12/15/11 I will be posting my HORRIBLE EXPERIENCE WITH ASHLEY in the future. I do wish I had read these posts before, because no matter how much I loved the furniture, I would have not bought it from them. I think after scanning 5 pages of comments, we probably do qualify for some form of lawsuit. If anyone does this, count me in. Also, to the lady who said we should create an Ashley Experience fb page.....DO IT. This is the worst company I have ever dealt with. Terry 12/13/11 WHERE IS THE NEGATIVE 5 STARS??? Worst company EVER!!! They totally SUCK! My wife and I had to sleep on our bedroom floor thanks to these A**H***S!!! WORST CUSTOMER SERVICE EVER!!!!! We are contemplating 2 more bedroom sets and a new living room set with entertainment centre ... NOT FROM ASHLEYS!!!! THEY SUCK!! SUCK!!! SUCK!!! Derya F 12/14/11 I PURCHASED MY LIVING ROOM SET BY ASHLEY FURNITURE AND I WISH I NEVER DID. THEY ARE SINKING, ARM RESTS ARE ALWAYS POPPING IN, COUCHES WERE MADE SO POORLY I CANNOT BELIEVE HOW THEY ARE SO NICE WHEN THEY ARE TAKING YOUR MONEY I GUESS BECAUSE THE SALES PEOPLE MAKE NO MONEY AND DEPEND ON THEIR SALES, BUT AS SOON AS I COMPLAINED THEY COULD CARE LESS. I WILL NEVER BUT FROM ASHLEY AGAIN AND WILL TELL ALL MY FRIENDS NOT TO EITHER. VERY DISSATISFIED WISH I COULD PUT 0 STARS INSTEAD OF ONE. AWFUL.MONEY HUNGRY LOUSY CUSTOMER SERVICE, POOR QUALITY FURNITURE. JF 12/9/11 Piss poor job all together, I will NEVER do business with them again and don't recommend them at all, stay the hell away from this pathetic company, they have some good employees but their managers and sales people completely SUCK! Still waiting on stuff to deliver, turns out that we won't be able to get my daughter's desk and chair so we're screwed and we've been working with them for about 14 months to make sure we get everything for our new house, not to mention they've broken a table while setting it up. Don't have enough energy to type anymore, they just SUCK tj in mcallen texas 12/9/11 went to store in mcallen tx and spend 3 hrs deciding what to get for my xmas gift for my mother, pik out a living room set .. had the worst sales lady and she was not able to sell me a few items CASH thats very bad when u go to a furnture store and cant buy anything cash ................i finally got thru and still havnt gotten my right furnture ,, had alot of bad exp with that store or compnay period and delevery promise dates never got here all reshedule and when i did get items i got trash sofa were demage front wood facing falling off tears on seats and arm reat have alot of sag and over all sofa is NOT what i saw in showroom and love seat had burn iron burns and tears and leather recliners are not wrking that goes for electral once and tears in leather and not wat u see in show room ..... customers service has no cutomers ethic .... after i call them when items were drop off customer service wanted to send a TECH to sew up the tears and fix up the wood faceing .. wtf i was better of going to local flea market and buy my living room for under 100 $ rather then spending a few thousaands .. oh get this i still getting bill for the living room set but i dont have it that was in thanksgiving week .. were dec 10 nothing yet just got told the iotems wont be drop off this week thats b.s . //////////////////////////// as for now i am cancalling order .........oh the first drop off i got trash furniture wood facing falling off trears in 899.99 sofas and 699.99 love seats 1200.00 recliners .... all were torn up and stiching were all falling apart ....iron burns in fabric..... what are they sellling after all LG 12/11/11 I would give them negative stars if I could. Bought a bedroom and livingroom set from Ashley. We are now waiting for the 5th chest to be delivered for our bedroom set. It seems that they forgot how to manufacture the furniture. In the beginning it was all 'we're sorry, we'll get right on that, we'll get you a new piece', blah, blah, blah. Couldn't do enough to correct the issue. Well after one after another of the same piece being defective or damaged over and over now they are nasty, trying to convince me to take a 20% discount and so on. If I wanted second hand furniture or damaged furniture I would have gone to the Salvation Army (where I probably would have gotten better quality) or to an outlet store that sold floor models or damaged goods (Still probably would have gotten better quality). Now I am waiting for chest number five. If this one is damaged they can take all their garbage furniture back and I will promptly take my business elsewhere. I would highly NOT recommend this furniture. Pat Juarez 12/6/11 got the run around and many lies but god bless the workers there just doing there jobie job lol i have to laugh because they have made this pretty girl say ugly words.all i have to say is bad experience with ashly furn in Lubbock Texas still waiting 6 weeks in no furniture yet, to bad they cant deliver next day like the home own business stay in your own home town and shop .I hope its all in new condition and no F well miss ups Misty 12/7/11 I ordered furniture from them and the first time it was delivered it was scratched and the drawls on the storage bed would not shut flush to the bed. I called they sent out a tech who could not it, they ordered me a new foot board. When it came in the drawls still do not shut. I'm still dealing with the issue. There customer sevices department is not so friendly. I will never buy furniture from them again. AJ 12/9/11 We went in to buy a tempurpedic mattress. we are both disabled and needed the flexibility of memory foam. we did not qualify for the amount needed to buy the mattress at no interest - or so we thought. we then looked at the Ashley memory foam mattress and it was actually more comfortable (in the store). Since tempurpedic has a 30 day guarantee it was another reason we wanted that particular brand. We were hesitant to buy the Ashley mattress but the salesman, Michael, told us we would be able to return it for a different one if we didn't like it after three days. BECAUSE HE TOLD US THIS, WE PURCHASED THEIR MATTRESS, otherwise we would not have taken the chance. Being disabled, we need to be able to sleep without pain. The mattress was delivered and we tried it. It was very uncomfortable for me. My boyfriend felt great. We were going to try to get twin beds but when I went to the store they told me under no circumstances would we be able to exchange the mattress, regardless of what the salesman told us. I almost cried in the store. I ended up having to buy a foam pad to put on my side of the bed. It turns out, they also did approve us for the amount of the Tempurpedic bed but we did not know this until after the mattress had been delivered. We were scammed in my opinion. They wanted to sell their mattress over the tempurpedic, it was probably a better commission. At the time we were also trying to buy two rocker-recliners but could not afford them but planned on returning to the same salesman as soon as possible, our sofa is breaking, the back is falling off. We will not return to that store. Buyer beware, we should have not rushed into the purchase, but we were desperate. Our current bed was a SleepNumber and it wouldn't stay inflated. M. Garcia 12/6/11 I bought a set of mattresses about 2 1/2 years ago. Pillow top is lifting from coils. I have been told the 10 year warranty is void, because technician reported a stain, which is not there. I have asked the manager to go out to my house to see if there is a stain, and was told they cannot accomodate that request. Policies are ridiculous, there is no such thing as customer satisfaction with this company. It seems that the only way they will honor a warranty is if you do not use the mattress or any piece of furniture you have purchased. I have spent close to $10,000 furnishing my new home with Ashley, and if I could I would return every piece. Unhappy and not even a customer!! 12/4/11 Looks like Ashley Furniture has many, many unhappy customers!! I just wanted to be a customer, but I guess they don't want me :( I went to look at their furniture and found it to be way overpriced for the quality. Black Friday weekend offered 25% off so I went to get prices and wanted to take my husband back for his approval before making a $4,500 purchase. Well, I've been sick ever since Thanksgiving and didn't get back to the store. I have heard furniture is one thing that has a tremendous markup on it, so I called to ask if I could get a Manager's override to give me the sale price and they said "No!!". Well, that's the last time I set foot in an Ashley Furniture Store. My neighbor had told me they were way overpriced, but they don't budge on the price. It's not like I wanted to come spread the flu in their store just for the sale day, but I guess I should have!! TRogers 12/3/11 I Purchased funiture on black Friday and delivery date was set for Friday, Dec 2, 2011. I was told I would be either assigned a 8:30am-12:30pm time slot or a 12;30pm-4:30am time slot (not the whole day). The Drama Begins: The Store called me on Thursday and said my paper work had been filled out wrong and I needed to return to the store and fill out the credit application again. I told them to find the initial paper work or cancel the order. Another Representative calls to confirm I have a 8:30am-12:30pm time slot. I ask could the driver call me a half an hour before his arrival. I was told absolutely not and if I was not there at time of delivery I would have to pay another deliver charged. I receive a call from the supervisor of trucking company about 11:00am-truck broke down delivery should be there by 2:00pm. Than driver calls at 3:00pm say time of arrival 4:30pm. Once they arrived they were rushing, heard them tell dispatcher I was the first drop off. They problems getting box spring up my stairs said they needed to return box springs and to purchase a more expensive on that came in two parts. They left the box springs outside and my husband and sons brought them up our steps.My sister in-law and I spent over 12,000 on bedroom furniture and this is the type of customer service I get. I asked for them to remove the delivery charge and store Manager, Hector at Fairfield, NJ store said he could not that things happen and his driver's still had to be paid. This experience has been a nightmare and just think I was going back in the spring to get living room furniture. NOT!! from Pageland ,SC 12/3/11 There should be a rating option less than zero,lower than the dirt you walk on! I telephoned the Ashley store in Matthews, NC on Wednesday November16,2011. I spoke to sales manager named Mike. He was given items named in the pre black Friday sale for which I wanted,checked for availability,confirmed the availability. When asking about delivery he said delivery for next day was possible,quoted the cost,said that for an additional $25.00 more he could get it delivered TODAY between 4 and 9 pm if I placed order by 3pm TODAY. (Awesome!I thought.) I tell him I'll likely call back,to place a credit card order once I phone my Husband at work. (I was at this time,informed by my husband that a coworker just recently bought from them,had donated their furniture,it had been picked up by donation pickup the day before their scheduled delivery from Ashley's. Ashley's called on delivery day ,saying his furniture would not be delivered for almost 2 more weeks.In the end it was two and a half more weeks.) My husband said "You might not want to mess with people like that". Turns out he was SO,SO right!! I asked Mike on the phone when I called back if the items I wanted are on the display floor to view and he said they were.I stated that my husband prefers I look at items in person to ensure I don't buy sight unseen junk,and we'll maybe come look at the sale items we wanted. I went to the store on Friday, November 18,2011 (which is about a 45 minute drive). I LOVED the furniture, it was inexpensive,seemed to be of excellent quality for the price,I was impressed and Yes...excited about my purchase.I was again assured my delivery would be tomorrow (which is now going to be Saturday,November 19,2011) I am in another store about 8:30 pm shopping for couch throws and mattress covers for my new furniture arriving (PROSPECTIVELY)tomorrow,when I receive a call from Mike. He's saying there was some sort of mistake about zip codes,they only deliver on Wednesday to my zipcode.(which would be November 23) He was informed then that I would be out of town from Tuesday, November 22 until Sunday, November 27. I told him that if he could not get the furniture in my home by that Monday (November 21) he would likely lose the $1,800.00 prepaid sale he'd just made. He assured me he'd try his best, make some calls see what he could do.... The next morning at 11 AM I called the store and being told Mike was on a conference call,I'll have him call you back asap,I moved on. Upon immediately calling Scott at customer care...I asked if he was going to have my delivery made as promised originaly, or not? NOPE!! Was a mistake on their part, but policy is this & this ... wouldn't budge. I had removed my furnishings 13 days ago at this point and burned it(Due to a bed bug issue... from used furniture bought at a Habitat For Humanity thrift store a few months ago). I'm sitting on PVC lawn furniture,sleeping on air mattresses for 13 nights,all I want is furnishings for my family to be comfortable when returning home from our trip,after having ridden our home of bedbugs,and getting our Christmas tree up one we have furniture again. When I explained to him the planned trip,the lack of furniture and why,still he's not bending from policy. How would you feel if this was your family?,I asked. I also informed him of my husbands coworker's bad experience and how I'd been warned but chanced it anyway as a first time customer,feeling confident all would be fine, but I was wrong. I was disappointed AND angry. At first I was calm and pleading for my delivery.Someone,somewhere has the ability to decide and just say ...so what? I want her furniture there today...whatever it takes!! By conversation's end I was fighting tears and yelling at him about how sorry they are to do folks like that. While I was on the phone with Scott at customer care,my husband was using the cell phone,calling the credit card company stopping the $1,800.00 + payment,He was not at all happy . Tonight...Saturday,December 3,2011 I called the store just before 9 PM responding to a message on my machine from them. The message stated they had my items in stock for immediate delivery, possibility thatI was cancelling order please confirm via callback. The nerve of them to call me!!!!Remotely thinking I want anything from them,I mean...REALLY??? In long and short, Scott (Yep,the same Scott from customer care ) was put on the phone after I asked for Mike,and the lady on the phone had said he's moved on to better things,is no longer our sales manager,asked if I'd like to speak someone else. Scott was informed how I felt it was sorry that AT THIS POINT I HAVE NO FURNITURE,NO THANKS TO THEM,and I sure do hope they didn't fire Mike who was trying to treat people right.(I had told Mike why I was purchasing cheap priced furniture) NO!!I DON'T WANT YOUR FURNITURE regardless of quality or price. NOT EVEN IF YOU GAVE IT TO ME !! If Ashley can't next day deliver ,they shouldn't advertise OR promise it,as they do both I have made another purchase with another company (Value City Furniture,Charlotte NC). I looked online,did an over the phone purchase via my credit card. I missed immediate delivery as I placed my order late evening on Friday Dcember 2,2011. My delivery will (AGAIN) be Wednesday. (They don't deliver on Sun. and Mon., had nothing to do with zipcode I live in. They were booked full for the Sat. and Tues. prior to my Wednesday delivery set up) They are delivering ASAP per staff capabilities etc.,and if only one of my 2 mattress sets is available that day it will be delivered with the sofa and loveseat. (They may be able to get one from another store location,maybe not) Delivery of the second set will be at no extra charge on a separate date,once it's in stock within the next seven days. I spoke with a salesman named Arnold at Valu City he was very accommodating and apologetic that Ashley treated me so poorly. After spending 15 minutes on the phone with a stranger they never met,they got my $1,955.00,and time will tell if they earned it by giving me their word and sticking to it. If so they definately have earned my respect and future business. This is how you should treat customers...their furniture May be of lesser quality,cost of delvery higher but if they do me right I'll shop there again if I need to,but NEVER will I return to Ashley Furniture.(And as so many... I never saw these reviews until after the process when I wanted to further my complaints to or with corporate management. Misty Horn 12/2/11 We had the BEST experience. George McCrokle @ the Grapevine, TX location was our salesman. He was the best. No pressure, showed us everything. WE REALLY FEEL LIKE WE GOT THE BEST DEAL EVER billy 11/30/11 Nothing good to say about Ashley Furniture. Terrible customer service. I have never seen anything like it. I have been ripped off plenty of times but never like this. They service department who i have spoken to 4 times is calling me back after lunch. That was a month ago. Now the gentlement told me today the person that is handling my "case" was just so busy but he assured me she would get back to me within a week. WOW. Horrible company and anyone that is a part of it should be ashamed. Mary Padilla Invoice #484011/33 11/27/11 I bought a set of Harrington Sofa furniture today at your store in Kendall Florida. I decided to pick it up myself. And the warehouse was in Tamarac, which is 45 miles away. Once I got there I showed the paper work to the warehouse attendants and the came out with a set of sofa. I asked him, if they where the correct ones, they say, "Yes ma'am, they are". I couldn't notice from right to wrong 'cause they were all rapped. When I opened at home I realized they gave me one wrong side. I immediately called the store and spoke to a lady who claimed to be the Store Manager. She said to me: "That happens, go back to the warehouse and change it". Just like that...... I told her: Why should I go back and drive 45 miles again when it's has been your company mistake? , She said again.... "IT HAPPENS". SO,I ASK YOU.... WHY SHOULD I HAVE TO DRIVE BACK 45 MILES TO GET THE CORRECT ITEM?.... I DID MY PART. YOU ARE ACCOUNTABLE AND RESPONSIBLE OF YOUR MISTAKE AND GRANT ME A PICK UP AND DELIVERY OF MY FURNITURE. E.Hinojosa 11/28/11 We made the mistake of thinking we were buying furniture only to discover that these people put us on a program of rent to buy. Needless to say after paying more than $5500.00 on a queen bed, dresser and mirror and not able to make $300 payments for three months. We made partial $100 payments and were told my D.M. that he would work with us. I called him to let him know that I had lost my job and that my husband had had 4 eye surgeries and his schedule had been cut down. Do you know what the sorry man had to say? Well we're coming to pick up the furniture as we are in our rights to do so and you won't have to worry about paying us any more. Needless to say I looked through my paperwork and there truly isn't anything to do about this as we have no sort of insurance with this program that they put us on and they couldn't care less as they will just turn around and make fools of someone else and make $10,000 for $1800 worth of furniture. Our program would end in March after having paid more than $7500!!! I would seriously advise anyone against buying from them. We too didn't get our bed for almost three months and still paid them for it. These people are rip off's! We may have lost all of this money and a few tears but we will tell all of our friends and family about this experience and they too will never buy from them. Dana 11/25/11 I ordered my furniture towards the end of October. I was told that it would take a MONTH for the couch to be delivered because they only deliver on certain days and we needed the chaise to be on the opposite end of the couch. The lady that sold us the furniture said that b/c the delivery date fell on Thanksgiving and they don't deliver that day, that since we spent over 4,000 dollars in their store, they would talk to someone and have it delivered on Wednesday, November 23rd. We were planning on having friends over for Thanksgiving and expected to have a couch for our guests to sit on. We get a call a few days before delivery saying that the delivery date is being pushed back to Friday, the 25th. So our guests had to sit on bean bag chairs. I was upset, but I got over it. On the day of delivery we receive a call saying that the sofa part of our sectional is now all of the sudden "not available for delivery". The woman did not want to explain why this was, but my husband demanded a reason. Basically, they BROKE the sofa part and now it is going to take an entire MONTH for it to become available for delivery. It is scheduled to deliver on December, 22nd. This is ABSOLUTELY UNACCEPTABLE! It will have taken 2 MONTHS for us to receive our leather sectional. Of course we complained to the lady that called us and all she would do was send us a 100 dollar gift card. After spending over 4,000 dollars in the store, that is like a SLAP IN THE FACE!!! I don't care if I have to call the corporate office every single day, we WILL be compensated for the extreme inconvenience this has caused us. Because our furniture was being handled by MORONS, we now have to suffer with half of a couch! Judy 11/24/11 I put 1 star because so far the service at the store was fair. On Wed I told the salesman that I didn't need the furniture right now and that I was waiting until they had a better deal. Stupid me, believed him when he said this promotion was as good as it was going to be. Tomorrow is Black Friday & I see they are having a huge sale. Luckily, I've used their credit system, so they don't have my money. I'm wondering what the cancellation policy is? I see on the back of the sales receipt that orders can't be cancelled once placed. I can't believe they are allowed to get away with this. I've had furniture placed in my home before by other furniture stores & they came & picked it up because I wasn't satisfied. All of these posts have me worried! I'm certainly glad I used their credit plan instead of writing a check. Lori Ann 11/22/11 i had problems with ashleys furniture from the get go!! I decided to go back because i had a card with them and wanted to get a t.v. for my mother for christmas. well i should have known better then to go back but i figured there was no way they could mess up an order for 1 t.v. I place my order on a thursday and they call me on a saturday to pick of the tv from the store which i thought seemed odd since everything goes to the warehouse. i go to the store, pick up the tv and to my surprise when i open the box, i realized they tried selling me a used item. There are no screws to place the stand together, there is no remote to the tv, and no cord to plug the tv in. i told them i wanted a new tv so they tell me they will place the new order that same day which was saturday. I called yesterday which was monday and today, still no one can tell me if my order has been placed. they claim they can not see tv orders and that only managers can see that, well to my surprise the manager was out picking up his kids from school and they will have him call me back. so no one knows if my order has even been placed. i tried to get a hold of someone to complain on them, well i can only call the corporate office in lubbock texas which is the store i ordered from. obviously i cant complain on the mangagers to the managers so what am i suppose to do next...sooooooooo frustrated with this crappy company!! Schawayna Rayford 11/23/11 We should all get together and file a claim.i purchased furniture. The sales lady was super nice. Told me I could have my furniture by Thanksgiving. No furniture yet! Called the store and even offered to take the floor sample. No because Black Friday is their highest selling day and they can't afford to lose that much money. I went ahead and waited because they told me that the sale is final. I got a call on yesterday saying they can set up delivery for Friday. I said lets do so. Can't set it up until tomorrow (then why are you calling me today). I told them I'm going to try to pick it up. They never called me to set up delivery even when they seen I hadn't picked it up. Then they tell me they can't deliver until Saturday. I called manager and they told me that I shouldn't have said that I will come and get it and I can either take Saturday or whenever they're available. They don't care about you once they get your money, they're on to the next DUMBY. DO NOT BUY FROM THEM! I wish I had looked here sooner. I'm filing a lawsuit for pain and suffering. kimberly 11/17/11 This is an addition to my last post. Ashley furniture called and said that they would refund the money for the sectional I bought 09/02/11. They came to my house today with refund for the couch and the extended warrarty. They also had a release of liability for me to sign which I did. GUESS WHAT! I took the check to the bank! the check is no good!. I received a Telephone call from Bob Trijullo he told me that I cannot take the check to the bank that it is drawn on I have to go the the branch in Portland Or. I live in california, and this is a first to me that a local bank that the check is drawn on cannot cash a check. the lies and deceit and games are to much to imagine. I have called attorney now. I guess they would also like to pay my attorney fees, punitive damages and court costs. Tiffany R Fosmire 11/18/11 I'm filing a complaint against Ashley Furniture. On 10/19/11, I purchased items for my living room. The sales associate who assisted me was great. However, within my rights and contractual time frame, I canceled my order. I was informed it would take 10-14 BUSINESS DAYS for my debit card to be credited back. That would have been between 11/4/11-11/10/11 for my credit to be posted back to my account. 6 phones calls, 1 nasty email and 20 BUSINESS DAYS LATER I finally got my credit. That is not good business practice. If my contract and customer service tell me 10-14 business days, then that's what I expect. Lastly, after 6 phone calls and the email, I still haven't heard ANYTHING from ANYONE in this organization to apologize. Never again Ashley. You'll never see another dime of my money. Joe Stefaniak 11/18/11 BUYERS BEWARE OF ASHLEY FURNITURE, THEY DON'T CARE ABOUT YOU...JUST YOUR MONEY. READ BELOW Hello Eric, Thank you for taking time yesterday to speak with me. I have had nightmares over our frustration, and we have not been able to finish our home, because we do not STILL have all our furniture! We were supposed to be out of town today, but we stayed home - WE NEED OUR DESK NOW PLEASE!! We will call you in awhile….if we do not hear from you this morning…. We were warned by two of your past customers NOT to go to Ashley Furniture, due to delivery problems….customer service, etc….but we decided to give Ashley’s a chance – we found 12 pieces of merchandise we like, and Deon and you were nice to work with. We have purchased $6,035.82 with your store since 9/10/2011. When we made our first purchase (9/10/11) for $3,910.88 we were told we would receive our furniture on September 23, 2011 – we returned to the store on the next day, and purchased a chest for $698.63 which was added to our first delivery order – still to be delivered September 23rd. We returned once again on 9/17/2011and purchased night stands (2) and a media chest for $1,426.31. We said we would pick these 3 items up, because we needed them, and we were told an additional delivery charge would be charged and we couldn’t receive them by the 23rd. We went to the warehouse on September 18, 2011 to pick up one night stand (because they would not have both in) and the media center. We opened the boxes, and all seemed good. Once we got home and went to put the feet on the media stand we noticed the bottom finish plate is caved in…pushed in…..we received our delivery on the 23rd – all seemed good, except the main desk was cracked in the center, so we did not accept it – we were offered to have a tech come to repair the desk – we refused the desk – really??? We PAID for NEW FURNITURE! We were told at that time, we would be called for a replacement delivery – but it would take 72 HOURS to process and they would call to set up another delivery date.……..we were told Ashley’s would Help us out (by Deon) and to make things better, they would bring us our 2nd night stand when they brought our new desk.… We decided to go to the warehouse to get our 2nd night stand on Sunday, September 25th so we could finish the bedroom. The customer service argued with Joe for quite some time, that he had already picked it up on the 18th! It took awhile and a lot of verbal frustration, but we got the nightstand – to get it home, and the bottom finish board ….which again was noticed when we put the feet on it. Now we have everything except the desk – two items are damaged, but the house is getting there! No one called after 72 hours, so Joe called Ashley’s store to speak to Deon – Deon is off till Thursday and the Manager was in a meeting – they will call us back – and suggested he call customer service – so he did and had to leave a message – they would call him back. At 5:00 pm – still no return call from ANYONE! Joe called the store AGAIN, and the Manager was with a customer (we are a customer too) – soooo Joe called customer service again – they answered – acted like they could care less, and someone would call to schedule a delivery – what happened to 72 HOURS????? It is now the 28th -5 DAYS!!! In FRUSTRATION – Joe called the store again and held until the night manager took his call! He told us we could have the desk delivered to the store so we could pick it up on Friday – and not have to be home waiting, as Joe had an appointment Friday morning. Thursday the 29th customer service called and told Joe they would be at our house between 8 – 12 – which Joe then said no, it is suppose to be delivered to the store – she said we don’t do that – however she then called the store, called Joe back and said – you are right – we are delivering to the store on Friday – it will be there by 2:00 - - - - -That’s when I called you Eric – where the HELL is our desk???? We would like our desk please – we would like it today or tomorrow– but we really need it! Ashley’s can then deliver another night stand and media center later if they don’t have it – but we need these delivered – the desk put together (with the top part that is here) – and with the damages and long wait times we want them delivered so we can inspect the entire item in their presence – WE REALLY NEED YOUR HELP! We are having a large function next weekend, and our office is still in boxes – we feel Ashley owes us at least our delivery fees and then some, for all this frustration – We are at the point, we have considered returning everything and forget it – we were very excited about these purchases, and the customer service has ruined it! How sad! kimberly thomas 11/15/11 I purchased a sectional livingroom set on 09/02/11, it was delivered on 09/17/10. After about a month I noticed that the cushion on the sofa was indented and sagging I called the customer service line and they said they would send a replacement? iwaited 3 weeks to receive a form package. Then called customer service today to infor that the foam was here. they stated they cannot get someone here unitl 12/02/11. I et them know that that was no agreeable considering that the sofa is only 2 months old and now the same problem is happening with the love seat. I was told by customer service to fix this problem myself if i did not want to wait. I spenT $3000.00 in the ashley store in colton Ca. I then asked to speak to a Manager who then said "why are you yelling at me"? when I had not raised my voice. I was then told that the store I bought my furniture from was privately owned. I then called the store and they told me that they are owned by the corporation. This has turned into a complete run around. They are sending a tech to my home tomarrow but said that they will need to order a part? I guess they know this in advance. In looking at the condition of the new furniture sitting in my home I can only imagine what it will look like in a year. I just really want my money back. Ashley Furniture is a rip off. DO NOT SPEND YOUR MONEY. THEY DO NOT STAND BEHIND THEIR PRODUCT AT ALL. joe winston salem north carolina 11/15/11 ashley furniture sucks the 5 year warranty is a rip off 5 sofas later still notright i would not recommend any body to buy anything from this company all they do is pass the buck to someone else they jerked us off for 1 year and then told us our warranty expired what a scam then i contacted the guardsman company the told us our claim does not meet their standarda are you fucking kidding me what a bunch of assholes this company should be put out of buisness after this i will be calling the bbb ashely furniture sucks!!! Roberta 11/12/11 Ashley Furniture hires illegal aliens: Displaced workers who fear being fired and/or deported are going to Arcadia, Wis., to work for the Ashley Furniture plant http://www.austindailyherald.com/2011/11/10/why-are-hispanics-leaving-austin/ Sara 11/4/11 I have bought 2 sets of furniture from Ashley one 5 years ago a sofa and it is still in great condition it was even one of the "special" sale items $399 and it is great! I recentley bought my 2nd set and bought a whole living room set couch, loveseat and recliner set it is so nice looking and comfy I am so pleased with my purchase!! Gwen 10/28/11 I AM WRITING ON THE BEHALF OF MY MOTHER, SHE PURCHASE A LEATHER SOFA AND CHAIR IN JULY 2010 FROM THE ASHLEY IN MOBILE, AL. THE FURNITURE HAS FADED TWICE AND HAD TO BE RECOVERED (1) SHE PAID $3000 FOR A SOFA THAT WAS SOLD AS 100% LEATHER ALL A ROUND , BUT DEALING WITH A UNFAITHFUL SALE MAN AND A RUDE MANAGER SHE HAD TO ROLL THE BALL HERSELF TO GET HER FURNITURE REPLACE BY THE CORPORATE OFFICE. AFTER ALL SHE HAD GONE THROUGH THE STORE MANAGER REFUSED TO REMOVED THE DAMAGED FURNITURE AND TO DELIVER THE NEW SELECT, WHICH SHE HAD PAID FOR THE FIRST TO BE DELIVERED.REALLY PEOPLE IS THIS GOOD CUSTOMER SERVICE OR WHAT???? SHAME, SHAME ,SHAME Will Testerman 10/28/11 Well I was about to become a Ashley Furniture customer until I had some many problems with their websites and all of the negative feedback I have read. Sorry Ashley Furniture.......I have enough headaches without having to deal with you too! Good lck on pleasing your customers! Clare 10/23/11 We bought a sofa & chair from Ashley Furniture in Glendale, AZ in July, 2011. It was almost a month before it was delivered with multiple defects. I promptly called the store the day of delivery and they referred me to customer service. The person I talked with was Linda. I told her I wanted the furniture picked up and a refund of our money. She promised they would send someone out to repair the furniture and if they couldn't, they would give us a refund. They fixed some of the defects and have been stringing us along for 3 months now, sending one repairman after another and the sofa still is not fixed. We had an independent repairman out and he said we should have received a refund of our money because the problems we have cannot be fixed. I've talked to the store manager, 2 people who claim to be customer service managers and they say it's been too long to receive a refund (who's fault is that?) They can't fix the furniture. They won't refund our money. They even came out and took pictures and are now saying there is nothing wrong with the furniture. We also paid for a 5 year warranty which is just a way to rip cutomers off for more money. I have gone round and round with these people. I wish I had never set foot in Ashley's homestore. I actually feel sick from all the stress of dealing with these crooks. Please, please, save yourself from a nightmare and don't go near this store. Jas 10/17/11 The worst experience ever making a purchase at Ashley Furniture. I order a Queeen size split box set and they delivered only one. I called the store and went there and they said by mistake other half wasn't ordered. Manager (Charles) doesn't care about the customers at Fremont Ashley. He never calls back his customers to update on anything, customers has to call him back for all the updates and he always busy to take the calls. He promised to call back and have not heard yet from him. So, basically I am without a bed and don't know when they will be delivery the other one. jake 10/17/11 i wish i would have read all of these comments before i went and bought a dining room set, because 99% of these comments are spot on, i was promised my table and chairs in 7 days and now its been three weeks and i call the store where i bought it from and they were just cocky and rude about it, even though they cashed the check write away, they wouldnt give me a straight answer on when i could get it or when it was going to be in, i will NEVER buy anything from Ashley and like the hundreds of other people on these comments i strongly suggest you dont either!! Sally Dorrittie 10/14/11 Ashley Furniture is a peice of junk!!! I purchased a bedroom set from them and got it delivered when they said, they make you purchase an extended warranty because the furnature falls apart. After $3850.00 of a purchase and 3 weeks of owning it the rails break on a king size bed and im waiting a week already just for a phone call back from these idiots!!! I am so mad bout this!!!! but at the end of the day they received their money up front. I would never suggest anyone to buy anything there..... ASHLEY FURNITURE SUCK!!!!! 10/14/11 I am writing in reference to the Ashley Furniture Homestore in Albuquerque, NM. First I would like to say that the sales person at this store was very helpful and nice, sorry you work for such an awful company. However, the customer service and delivery side of this store is HORRIBLE. I have bought furniture and other items for many years and I have never had such poor customer service. Furniture bought on 10/2/11 promised delivery on 10/10 no call, no show; I call the customer service on 10/10/11 and was told the sofa was in but the recliner had not yet come in was due in on 10/11/11 and earliest delivery date would be on 10/14/11. I said ok. Called on 10/12/11 to inquire about the 3 hour window for delivery which was 10:45 - 1:45. Today is 10/14/11 and yes you guessed right... NO DELIVERY. I live in a gated community but the gate is open from 8:00 am til 6:00 pm. I called and was told that the driver rang the gate and no one answered, this is a lie, then it changed to the driver buzzed the office and no one was there, this is a lie. I was then told by customer service that it was my fault as she had called and I did not answer my phone and she left a message. I called her back and this was at 1:40 pm and I said well when you go to the bathroom to ---- do you take a phone, she said she probably would, another insulting lie. I am going to the store this afternoon and I want all my money back today. They were quick to take the money but can not follow through with their promises. I do not want anything else ever to do with this furniture company. There are way too many other furniture stores in Albuquerque, NM who I know would be glad to have my money. DO NOT BUY FROM THIS COMPANY IT IS RAN BY LIARS. M. T. HINOJOSA 10/12/11 I worked at Ashley furniture in Las Cruces NM for five years. I noticed the quality of their product drop to an all time low. Many of my customers expressed how disappointed they were with their furniture. Well I know how they feel since I too purchased furniture from Ashley before I resigned from the company. I am now on my second set of leather because they had to take the first set back and refund my money. Shame on me for purchasing the second set of leather from Ashley. I bought it in February 2011 and it is now October 2011 and this set is losing the pigment or color just like the other set did. Ashley told me to bring it in and they would dye and polish it because the factory rep in El Paso said that was all they could do for me. Well it doesn’t take a rocket scientist to know what will happen. My advice to all you potential furniture customers is Pay a little more for a better product. And don’t buy any furniture made by Ashley. Tammie Finn 10/9/11 Hello, I purchased a brown sectional for my new home, from Ashley furniture. The delivery guys tore the back of the sectional when they were bringing it through the front door. I noticed it as soon as they were leaving and had them to state that on the receipt before they left. I immediately called the store for a service request.. they said someone would get back with me. No one has EVER CALLED US BACK... no service call follow up....NOTHING. It almost will be a year since I've had my furniture and the warranty will be expired soon. Ashley furniture dont give a damn about the furniture once u get it. I've called at least six times, and still haven't rec'd a response....that is not exceptable.... I feel as thou I shouldn't have to pay another dime for this furniture BECAUSE I am one DISATIFIED customer. My husband and I spent quite a bit of money in the Catonsville, MD store. I would never recommend anyone to shop at that store. The customer service department needs some training. Ann Grant 10/7/11 I purchase furniture three weeks ago. I was given a incorrect date for delivery. I called the distribution center and customer service and was told the cumputer was down. I gave my cell phone number and no one returned my called. I called home office and it was told to me "Delivery is at the discretion of the home store". I am from a working family and we have different work schedules. I think the Distribution Center and Customer Service should be more accomodating and friendly towards the customer. I feel for any business is to thrive the concerns of the customer should be heard and considered. Chanee' Williams 10/7/11 I wish I would've read these others first! I'm so tempted to send this bed back. I've not received my screws after countless attempts to do so. The delivery team is the worst ever. My salesperson was great and the manager who tried to help me get the screws was great too but after dealing with delivery. That takes the cake. I promise, I'll never purchase anything from Ashley again. As a matter of fact, after I post my experience on Facebook, I just might create an "My Ashley Furniture Experience" page. Hmmm...not a bad idea!!! Tacoma Shopper 10/3/11 I put a sectional in the layaway at Ashley's....found another sectional at another store for less and asked to be refunded the $550 I paid down. I went into the store to cancel on September 24th, was told my card was credited I waited 4 days to receive my $200 in cash back to my card. Apparently the transaction didn't go through and the store somehow wasn't aware of it. Go figure. I paid $300 down with a check back in July. Ashley requires that you get a check in return for check--even if they cashed yours long ago. Today is October 3rd. Still no refund. Long story short, if you go to Ashley's and change your mind, don't expect them to treat you like they care if you ever come back. They don't. My mother passed away and I need my refund to go home. I asked that I not be charged the cancellation fee but of course that was a no. They didn't try to help, expedite or otherwise apologize for screwing up on the debit transaction or any part of this unpleasant situation. No. I found a better deal and took. It shouldn't take an act of Congress to get my money back. There should be a limit to the amount of punishment I have to withstand for finding a comparable sofa for less. Jane 10/2/11 I hate this store. I am living in Winnipeg Manitoba.I spent almost 3000 to buy a format dinning room set in st James ave. When they delivered to our house. All the dinning chairs are not stable. They are shaking a lot . We can not even sit on the chair. And the dinning table has a big gap. Then we went to the store. They told me they will contact me and fix the problem. But nobody called. In the store We found that the price is600 dollars less than we bought . Then we found the salesperson, he thought it is reasonable to do the price match. When he tried to return our money. Who is called himself "store manager came and said he refused to return our money. I am just wondering how can be a store manger in Ashley? Because they are more greedy than others? He cheated my money, I can not believe in Canada I met such a bad person. They cheated me as a fool!! Just steal the money from me. I am pregnant, in the store I am sad. I can not believe I had this experience. I don't know who can help me. It is not how much I was cheated. It is like somebody steal money from me. The storemanager horrible person! I can contact at :jie445859001@126.com claudia sorsdahl 9/23/11 i need to file a complaint with corporate office about a rip off.do you have a email addres for them. obviously they dont want to make that public.i purchased oer 5000. of products from them. i put 2500 down. partof the purchase was 2 bar stools. i was told they cost $69. each on clearance. i said i need 2 will take them. within 10 min a sales man said oh no, they are 169.00 each. i thought and said, well, i need them will take them. i also purchased a large bed for 800; a recliner leather chair for 800 and paid cash for both; when i bought the couch and loveseat it was only because they had 5 yrs no interest. they said i had to pay cash for the bar stools on sale so i did. then i had to pay cash for the delivery of 175. and for the 5 yrs warranty. so i paid another 782. cash all within 2 wks.after delivery of all but the bar stools, they said there was an adding error and i could no longer have the bar stools and they added the cost of bar stools to the balance that i financed and refused to refund the 340. i have been waiting for over 5 wks now for the bar stools or the cash. they told me i dont get either one. that it was sent tofinance co. towards my loan. i said, i need the cash to pay for 2 bar stools somewheree else. i was told sorry. wont happen.they made an error. right. i agreed to pay the error in adding but need it added to the financed portion. they said no. bar stools are gone even though they have 5 of them in the store. what a rippoff. after 5000. this is how i am treated.i am not tring to cheat anyone, just want the damn barstools. i agree t pay the adding error. but my contract does not state thatanywhere. banna 8/8/11 just bought my daughter a new bed room suite and kinda worried that she wont get it in! disappointed customer 8/10/11 FUCK ASHLEYS. IDK why you have to give them a star. U pay all the money for furniture and once they have ur money they treat u like garbage. I say save your money and time and shop else where. Its August and I am still waiting on Furniture to be fixed that I orded in March. The customer service is the worst. susan parker 9/17/11 The personnel on initial visit very friendly and go that extra mile until the check is written. Then, apparently you're on your own. Wish I had read the reviews prior to putting out over 4,000.00 ! Still no furniture, even after I had told them I was on a deadline for delivery. The last excuse? There wasn't't enough furniture on the truck to make the trip worthwhile. I would have to wait until there was a full order. REALLY? Going today to fight for cancellation and a refund. Looks like an uphill battle. If you're considering buying from Ashley; think again !! Aaron Jolley 9/18/11 Hello my name is Aaron Jolley, and I am a very distruct costumer because have bought a loveseat and two accent chairs: Loveseat Item No. 5350135, two chairs Item No. 5350160. Paid full price and paid cash, but the funiture I bought the loveseat and one of the chairs were already used. The chair had marks of paint on the arm and snagged on the cushion and the loveseat had impressions inside of the cushion, like someone sat on it or it was used. I dont pay for used furniture because if that was the case I would've went to Goodwill and bought their furniture, but I thought I was getting new furniture but when I talk to the sales person he said everything was in stock and brand new also in boxes but when they delivered the funiture only one of the chairs was in the box and you can tell that was a new chair because the loveseat and the other chair was wrapped up in plastic. All I want is a new chair and a new loveseat because I am not getting this problem solved in rosedale, the manager isn't helping and and the services isn't helping, and my next step is to go to my local tv station because your store keep given me the run around I even offered to pay half of the delivery. Yours Truly Unsatisfied Costumer, Aaron Jolley P.S: Please call at 410-306-6835, and my cell is 443-470-2386 Rose 9/19/11 I agree with all the complains about Ashley. This is the worse experience I ever had, buying furniture. I got a set of 3 living room coffee tables; the quality is so bad, that I don't even use them, because I'm afraid we are going to get hurt. The look is very modern but the reality is that it's not even one screw attaching the wood pieces and the top glass is loose. It's over 2 months I'm asking for the option to get credit and get something else. After many calls, visits to the store and e-mails to Customer Care, I got a phone call responding that I should look at the pieces before I order them, so in other words, all clients should take a apart the furniture in the store, before we are buying, to be sure how is done. This is the most ridiculous answer to a customer. Instead of making us happy and try to have good reviews and recommendations, are doing the opposite. Professionalism is totally missing, when asking for a name they don't want so say the last name, I don't know why. I'm not giving up, and I'm planning to contact Customer's Affairs. This type of business is totally unacceptable. julia 9/19/11 I really wish I had did my homework and not ordered from Ashley. I bought my furniture from the Ashley on Golf Road in Niles, Illinois and at first we had trouble with the delivery date. After they delivered the reclining couch and love seat they had to take a piece off the couch to get it through the door and they put it back on but hours after they left i noticed the piece they took off would not recline. The next day I called customer service and requested that a tech come out any time after 4:00 because I had to take off work for the delivery. The tech called back and said he would be able to come between the hours of 11-12. I tried to call the store and speak to the Manager and now I am getting the run around. PLEASE I STRONGLY SUGGEST NEVER SHOP AT ASHLEY THEY HAVE POOR CUSTOMER SERVICE AND THEY ALSO TOLD ME THEY HAVE NO CORPORATE HEADQUARTERS DAVE WATKIN 8/16/11 STAY AWAY FROM THESE PEOPLE. ASHLEY FURNITURE ARE A DISGRACE TO THE USA. Kyla Williams 8/16/11 STOP!!!!!! Don't do it! Do not spend your hard earned cash with Ashley, even if they do have a great incentive promotional going at the time. My husband and I have fallen victim to several sets of crappy furniture over the years that we have purchased from our Navy Exchange. We like it in the store but when we get it home it starts falling apart rather quickly and we are back to buying another set. This time we decided we would not purchase from the NEX because perhaps they get stuff of lesser quality. Ashley was running a great promotion; purchase over 2400 dollars in furniture and get no finance charge for 5 years!! Sounds great, right? Off to Ashley's we went, spent over 3 hours touring the store checking out the furniture, coming back to the same pieces after checking out others and realls spening quality time picking out what we wanted. After picking exactly what we wanted it was another hour for the guys to do the paper work and finally get us out of there, with the promise of our furniture being delivered in 2 weeks. It was delievered in 2 weeks; however, 2 of the four pieces we purchased came in with scratched leather and even a few punctures in the leather. We kept the two pieces that were in great condition and refused the other two. I marked on their paper work what the issues were and that I wanted a Rep. to call me to let me know when I would have my new pieces. I never got a call. Nobody ever called me to schedule another delivery. I called the sales guy at Ashley's that sold us the furniture, he said he would call the warehouse and see when we would receive our furniture. When he called but he told me I would have them in 3 days!!!! Wow! That's great, but still, why hadn't anyone called me??? Delivery day.......they guys bring in the first piece of furniture and place it on front of my very large windows where the sun was brightly shining in. While checking the piece over I realize the MOTHER F-ERS sent the same piece back out after trying to repair the leather with a yellow sticky substance that came no where close to the brown leather. I became quite pissed! Are they serious? They are going to try and repair the chair and send it to me!!!! NO WAY!!! I told the guys to get it out of my house and put it back on the truck. I could not believe Ashley's would treat us this way; they have our money but won't give us proper customer service. The delivery guy showed me the second piece and wanted to know if it was acceptable. I'll be quite honest, at this point I was seeing red! I could not focus on that chair because I was so mad I told them to load it up too! After they left we went to Ashley's store and talked with, funny enough, a manager named Ashely. He acted like he cared. Said it would be another few weeks until the furnture came. He also said that since the one chair was now on clearance he would give us a price match. When he came back he said he couldn't because we took the 5 year deal. He said he would have corporate mail us a 100 dollar gift certificate to use in the store on anything we wanted at no minimum price. We left there feeling like we had just been told they were shoving a rod up our ass and we had to deal with it. So today, several weeks later, we still don't have the gift certificate, duh! But our 2 pieces were delivered for the 3rd time. They brought one piece in, I checked it out really well and it was acceptable. They went to the truck to get the second piece; while they did that I checked the first piece out a little better. Who in their right mind would think that a very minute rub mark on brown leather could be covered up with black marker and I wouldn't notice!!??!! Really? That is how they are treating customers? Appauling! The second piece was in good condition. I pointed the marker out to the guys but told them I would be keeping the piece. The rub mark was smaller that the tip of a pinky nail and would hardly have been noticeable, but black marker!!! Come on guys. We will be contacting corporate about the issues we have been having, by the sounds of all the stories here we won't accomplish anything but we have to try. DO NOT BUY FURNITURE FROM ASHLEY'S!!!! THEY ARE PROFESSIONAL SCAM ARTISTS!!!! cecnc 8/22/11 I bought an 1800 matress from Ashley Furniture in November. Of course like everyone else I didn't get it until March. This morning I woke up and felt like the matress was sunken in... Sure enough the whole side was bulging and the matress is BROKEN!I weigh 125lbs, so it's not me. After spending an hour on the phone trying to talk to someone.. the guy said they would send a man out in 3 weeks to "take a look" at it, and that they don't even carry this brand anymore! They told me that they aren't resposible, but that they would take a look and try to help! I WILL NEVER SHOP HERE AGAIN, ITS BEEN NOTHING BUT A DAMN HEADACHE~!! Rhonda 8/22/11 I ordered and paid for 5 support bars for a King bedroom set I bought there. I slept on the couch for 3 weeks weeks waiting for their arrival. When the box came, I arranged for someone to come put it together for me. When we opened the box, there were only 2 supports in the box. I have been back to the store twice and called twice and been promised by the manager and others that it was being taken care of. It has not. Customer service is not their strong point, never mind the fact that they can't even put in an order correctly. Reuben@Duck RiverTextile.com 8/24/11 I would appreciate the contactact information for the Domestics, Home Textile Buyer Please. Thank You Reuben Sabbagh Reuben@DuckRiverTextile.com Judy Brazee 8/24/11 I shopped at Ashley Furniture for the first time and bought a recliner on Friday. I was promised delivery the following Wednesday. I was told I could pick up the recliner in the warehouse in South Georgia or Ana 8/27/11 Don't ever buy merchandise from Ashley furniture. I live in Puerto Rico and is the same as in US. The merchandise was deliver with damages two times in a row. Actually the second time they say the merchandise was new and was actually the same merchandise of the first delivery. The service is really bad and you can never find the manager. Never accept the merchandise if one of the items is damage. Return everthing. If not you will waiting forever. And never accept a merchandise and then call a technician to repair the furniture. I will tell everyone I know to never buy from this store, ever! And will also call the radio so this information reach all the public. Puertorriquñeos no compren en Ahsley. La mercancia llego danada dos veces corridas. La segunda vez entregaron la mercancia que se devolvio la primera vez, y aseguraban era nueva. El servicio es bien malo y nunca aparece el gerente. Nunca acepten una entrega donde una de las pieza este danada. Devuelvan todo. Y nunca acepten una mercancia para luego llamar al tecnico para que repare. Le voy a informar a todo el que conozco que nunca compren en esta tienda. Tambien voy a hacerlo publico a traves de la radio. UNHAPPY LUBBOCK TX CUSTOMER 8/30/11 Unhappy customer, Lubbock TX I really do think there should be a way to inform people NOT TO BUY from any Ashley Furniture stores. What a rip off!!! I purchased a bedroom set for my daughter on 08/13/2011. I didn’t have a problem with the delivery since it was delivered on time but once the furniture was set up and after looking at the quality of the pieces, my goodness you have to be kidding me!!! The set up was not done correct, as there were 2 screws exposed at least 2" from the top bunk bed and the night stand was not assembled correctly. Almost forgot to mention the slats for the bunk beds are so paper thin that I do not trust these cardboard bunk beds. It WAS very nerve wrecking to see the slats bend downward when I had a person get on the top bunk bed so I could feel comfortable about having the kids sleep on these beds. So needless to say I will now have 2 full size beds in a tiny room since I do not trust my child will not get hurt on this furniture So contacted customer service (the name is a joke) they were very rude and they told me the next day they could send someone out to correct the problems was going to be by Sept. 27th. Even after I explained the hazard with the 2 exposed screws that could harm the person on the bottom bunk if they were not extremely careful. That day was unacceptable, so I asked to speak to a supervisor and they had me on eternal hold. Finally a lady by the name of Tammy got on the phone and stated she is the office manager. Guess what? She promised a day of Thursday Sept. 1st. Today is 08/30/2011. After reading all the negative reviews I’m not holding my breath with any thing they say. And of course, I tried talking to the actual store about returning the cheap furniture and Greg at the Lubbock Store said , “sorry once it’s in your home, it’s your’s to keep”. So of course I advi Mar 8/31/11 DO NOT BUY ANY LEATHER FURNITURE FROM ASHLEY !!! We spent over $3,000.00 for a livingroom set and in just 18 months the leather is flaking off on all of the pieces. We take very good care of our home and this is just unacceptable. We were told that we would have to deal with the sales rep for our area and work something out with him and the owner of the furniture store. What? Meaning that Ashley does not stand behind their merchandise. I plan to take this as far as I need to and I advise other buyers to do the same. Don't let them get away with taking your money for sub-standard merchandise. Michele 9/10/11 Wow. This is a company that should not be in business. My disappointment is immense! Furniture not delivered on time or at all. Poor quality furniture and just an all around TERRIBLE experience!!! As stated in previous comments, I really wish I read these reviews before ordering furniture. ABSOLUTELY NEVER AGAIN!!!! Clara 9/13/11 I purchased a bedroom set from Asley Furniture in CATONSVILLE, MARYLAND, I also got the warranty that would fix any thing or replace item. Well as things go I got a few scratches and contacted them 5/11 and was told someone would contact me within a week, Weeks turned into months. On 8/1 my lovely greadaughter got into fingernail polish remover, on my night stand.. In a panic I called Ashley right away I needed help and now Elauise was not able to help but someone would call me back. What a joke, I called the next day and asked for the supervisor, Dana the warranty manger would have to call me back. That went on for weeks and then I spoke to him and he said I needed to send in pictures and I did 8/16. Now I'm back to phone tag. I would never buy another product from them ever. Nor would I suggest anyone else to either. It's September 13, 2011, do u think I'll ever get something repaired? lol Amanda 9/13/11 ASHLEY furniture is HORRIBLE!!! The quality, for the price you pay is a total tip off and they DO NOT STAND BEHIND THEIR PRODUCT!!!! I bought a 3 piece leather living room set from a local retailer less than 4 years ago and the leather is LITERALLY PEELING and falling off!! I TOO bought the extende warranty and when it came time to NEED it, ASHLEY NOR the PROTECTION PLAN COMPANY would do ANYTHING!! I called, emailed and wrote letter to Ashley headquarters and NOTHING!! I WILL NEVER NEVER NEVER NEVER NEVER again buy ASHLEY FURNITURE OF ANY KIND...if you are smart, you wont either!!!! jim 9/5/11 I shopped at Ashley in Patchogue and Farmingdale new york. I could not believe their delivery prices. they are the highest I have ever seen at ANY furniture store. I asked if I could pick up the furniture and they said we dont do pick ups. What a complete rip off. I will never shop Ashley again. joshua gorniak 9/5/11 Don't go to the one in Bryant Ar whatever you do. They put a price on something, you like it and oh by the way those options are not included in the price. Complete BS and not to mention false advertisement. If there are options they should be listed with the price tag and let me know whats included in the price. TONYA 7/5/11 MY RATING FOR ASHLEYS IS 0 VERY POOR CUSTOMER SERVICE AT THE MELBOURNE STORE. THE EMPLOYEES NEED TO BE TRAINED ON CUSTOMER SERVICE AND SATISFACTION. I PURCHASED ITEMS TOTALING 2500.00 AND DID NOT RECIEVE MY ITEMS ON THE DATE SCHEDULED, NOR DID AN ASSOCIATE CALL TO SAY I WOULD NOT BE GETTING IT. i CANCELLED HALF THE ORDER AND RECIEVED A BILL AND LATE PAYMENTS FOR THE TOTAL. i SPOKE WITH SEVERAL ASSOCIATES AND THE MANAGER WHOM SAID THAT THEY WOULD TAKE CARE OF THE BILL THAT THEY DONT UNDERSTAND WHY I WAS BILLED FOR ONE FURNITURE I DID NOT RECIEVED AND TWO FURNITURE THAT I CANCELLED. GE MONEY CONTINUES TO CALL FOR PAYMENTS AND ASHLEYS ASSOCIATES KEEP SAYING THEY TOOK CARE OF IT. THIS IS BAD BUSINESS. NOW I DONT EVEN WANT WHAT I DO HAVE BECAUSE I'M BEING BILLED FOR 2500.00 AND I ONLY HAVE 650.00 OF A BILL THAT ASHLEY REFUSE TO FIX.THE OTHER FURNITURE WILL BE DELIVERED BACK TO ME IF THEY CANT SETTLE MY ACCOUNT. I SHOULD NOT BE PAYING LATE PAYMENTS ON FURNITURE THAT I DID NOT RECIEVE OR CANCELLED OR EVEN MAKE A PAYMENT ON SOMETHING I DONT HAVE. I WILL CONTINUE TO TAKE MY SERVICES BACK TO ROOMS TO GO WHERE MY BUSINESS MEAN SOMETHING AND CAN RECIEVE PROMPTNESS.. Elizabeth Johnston 7/8/11 The lowest star option is 1. They are far below that! 1 month and still waiting. Dont expect customer care or the delivering warehouse to be of any help either. So much conflicting info coming from store, customer care, and warehouse that I am convinced my order has not even been placed yet! They could at least coordinate their lies! Hopefully you are reading this BEFORE you purchase from Ashley Furniture! 7/9/11 We bought a sofa and loveseat from Ashley Homestore in Sterling Il. They repaired the the sofa the first month because of gaps in the furniture. the love seat was totally replaced in the second month. I have never bought furniture that has not lasted for a least 8-10 years. It has been a little over a year and the reclining mechanisms do not work,the stuffing is flat and one of the seats the padding has rolled all the way to the back of the seat. We were then told that Ashley does not make furniture to last more than 2 years. COME ON with the economy the way that it is that is just totally ridiculous. We are still under warrenty, but have to pay for labor to have anything fixed. At this point the furniture is not worth putting another cent into it. We even bought the extra insurance, but of course that was totally useless also. Be careful buying from this company no Integrity what so ever. All about making money not customer satisfaction. I wonder how many return customers they have? Kenny 7/9/11 4/29/2011 My wife and I purchased a full bedroom set from this store from the girl with dark hair (fiance of store operations or general manager) We received in writing that it would take 4-6 weeks. We were not told that until after the entire transaction was complete. Had I known that I probably would have not bought it as I am an instant gratification type of guy....I want it now. After about 5 weeks I called and asked when I will see my furniture. They assured me it would only be about 2-3 more weeks. This pretty much ticked me off but we decided to just wait. Here I am 7/6/2011 with no furniture!! I call and call and call and get the most rediculous stories each time. Around 6/4 they told me that my order was held up because of one piece that was not ready and that they would do a "split shipment" so I could get averything else. They said they would be calling to set up a time soon. About a week later I called back and was told the exact same thing. The lady told me that she was not sure why the "split shimpent" never processed before but that she would take care of it and call me to confirm a delivery date soon. That was two weeks ago. I called last week and was told that due to the flooding in Mississippi, my furniture had not shipped!!! UNBELIEVABLE!! I misplaced thier number so I searched for it and found these reviews. I have been sick to my stomache literally all night thinking that i will be sure ripped off. I paid cash for half and financed the rest. I have already made two payments on this to the lender, GE money. I canot get any manager to call me back and when I ask for one they are always busy. If I hold for one I get hung up on. I called 4 times the other day and I swear someone picked up the line and hung up all 4 times! I called from another phone within the same minute and someone picked up. The more frustrated I get with them the more they get with me. I feel like I have been ripped off and I very very upset right now! I may go down this weekend and demand all of my money back. I read the agreement and it is pretty solid. Why did I not read it before buying? I thought it was a Big coorporate store and I was not even woried about it. Has anybody filed suite against these people? I saw the owner get on here a BS some people, saying that they are constanlty trying to improve thier business. He also said he wanted honest critisism...well here you go bro, If you were really trying to improve your business and keep your customers satisfied, you would deliver on your end of our deal and have my furniture at my house 8 weeks ago. You would also make sure that your Managers called me to let me know what is going on without a bunch of tall tales. You should be ashamed of yourself for treating all of these people like this. These could have been repeat customers!! How has the corporate Ashley store not had you put out of business??? BUYERS BEWARE DO NOT BUY FROM HERE Go anywhere but here CAN ANYBODY OFFER UP SOME ADVICE ON HOW TO EITHER GET MY FURNITURE OR GET MY MONEY BACK?? Even though I have paid the finance company already.... Oh yeah...I would give no stars if I could too. kenny 7/9/11 I meant to rate a 1 !!!! sorry Oh and my location was the Melbourne Florida Ashley Homestore THIEVES!! Angry 7/9/11 These people have ripped me off. They took my money over 4 months ago and I have no furniture. The store I bought from just changed owners and they will not give me my money. They just say they are trying to get my furniture.....then they asked me what I ordered again...:( I need a good laywer. Elizabeth Johnston 7/10/11 Concerning the Victoria, Texas Ashley Store. After I submitted my last negative comment I continued to go round and round with the warehouse folks about my order last week. Talked to the assistant manager who placed my order and also the store manager Tammy. My delivery date (to my home) is supposed to be Monday 7-11-2011. They told me they have a third party delivery company that they would contact me on Sunday 7-10-2011. I did not belive anyone was going to contact me on Sunday. We went round and round. The asst. manager and manager guaranteed me I would be contacted today. Well here I sit at 7:35pm. No call giving me the delivery time window. Now what am I to do. I have been sarcastic in response to the store's "no big deal" attitude. They dont care how unhappy and frustrated their customers are. How am I supposed to get help resolving my issues? Please respond to my email: lizzywho@gmail.com Ralph 8/7/11 Delivery. Ashley promised to deliver furniture purchased on 8/7 before 1 p.m. Called at 1 due to furniture not arriving and was told it was scheduled to be delivered on 8/8, but all invoices indicate 8/7 delivery. Called store manager (Bob) at the Colton store who was worthless and did not attempt to reschedule or take care of issue. We are contacting corporate office on Monday, but I dont hold my breath. Pam 7/12/11 Like everyone else, I bought furniture three months ago with a promise of getting it in six weeks. No furniture as of yet. I called them they keep telling me they are waiting on one item to complete the order it will just be a couple of more weeks. I finally went to the store I purchased the furniture from to see if I could get better answers in person. All I was told was it would be another six weeks they were waiting on one item. Well I wrote a letter to the corporate office. I guess nobody cares if you get what you ordered or not. They already have your money and will not refund it. They should be put out of business. Barbara Cockrell 7/12/11 If I could give zero stars I would. Placed an order for a Jewelry Cabinet and when it arrived the front part of the drawer that secures this with the top of the cabinet was completely off from frame. Staples were hanging out and could have been a health issue. When I emailed about the damaged merchandise I got a nasty email stating I had to take pictures and than go from there. It states customers might have to not that we have to because not everyone even has a computer let along a digital camera or been obligated to send a picture by mail. I am not upset about the fact things can happen with merchandise but it is clear this cabinet was already messed up and stored in a warehouse and no one bothered to write on this box the merchandise was damaged. It is the way customer service treated this order with so little regard for the fact they sent me damaged merchandise. My husband and I sealed the box up and didn't want to look any further since it was obvious this item had to be sent back. I would have reordered the same item but after the horrible customer service with them I have already ordered this cabinet from another store that I have had good luck with the merchandise plus pleasant sales people to work with and even though they may not be the best on prices ,paying a little more for good merchandise and good service and pleasant people to work with is certainly worth paying extra instead of sarcastic rude people like Ashley Deals on line. At first I was expected to pay to have this furniture sent back and upon arrival of the furniture Ashley deals would than give me back my money so I filed with the BBB and told them of the damaged merchandise and how customer service treated me . So than still a nasty email but stating for me to have the damaged box out for pick up but this person went on about making nasty insults and I didn't even respond to his email. these people need to have training on how to treat customers and I am surprised they are still in business. It is one of the worst stores with arrogant , sarscatic rude people and to be called a liar about sending something back just for the heck of it and I agree with other customers this is the worst customer service with treating customers that give business to them and not care about how they approach and accuse the customer of being wrong when damaged merchandise is sent out. People don't waste your time dealing with Ashley Deals . Pay a little more for good service and I have gotten good service from other furniture stores plus good merchandise but also good pleasant people to work with. It takes all kinds of people to run a business and ashley deals has to have the bottom of that list of rude sarcastic and arrogant employees and yes I still order on line and will continue but rest assured never from Asley Deals and listen up people you don't want to deal with this store. My biggest mistake is not looking at the comments about this store and having to go through all I did in order for Ashley Deals to pay to have the damaged cabinet sent back to them Yes, they wanted me to take this large damaged cabinet to the post office or Ups and pay to ship it back and it took writing the BBB and filing a dispute with my bank to get them to agree to pay for the damaged item but not without rude sarcastic and nasty comments that nothing was wrong with the cabinet. Stay clear of Ashley Deals. Disappointed 7/16/11 I went to the Ashley furniture store in Plymouth Meeting today to buy a new kitchen table and living room furniture. My sister and her husband tagged along. I dealt with what I thought was a very nice and helpful salesman's named JACK. He was great. After shopping for awhile - I decided to come back with my husband. I asked JACK for his business card, he said he would write the prices down for me. My brother-in-law started questioning JACK about the prices. The furniture is for our summer home. We wanted a sofa bed. All the sofa beds were priced $100 more than just a plain sofa, except for the one I was interested in - the difference was $326 more. My brother-in-law said that's crazy. Why such a different. JACK said that's what it is - nothing we can do about it. My brother-in-law said you could lose a sale with the price being so much higher - at that point JACK took the business card "I" requested, ripped it in half, through it in the trash and walked away. My brother-in-law was not buy the furniture, I was. I was the one who asked for the business card, not him. So JACK turned out to be not so nice after all. I’m disappointed and shocked that Ashley Home Furniture Store would hire such an A$$. I’ll never go back there again. tafik 7/17/11 D'ont,dont,dont buy anything from ashley furniture,the worst service ever seen, if you do buisness with them,you'll regret it the rest of your life.i was lied by the sales person and his manager,delevered half of the marchandiz and charged me full price for it. NEVER,NEVER AGAIN AH! the otherthing is when you call'm .They'll put you on HOLD for HOURS. Alicia 7/19/11 I am very very dissatisfied with the customer service and professionalism of these people!! I don't recommend Ashley to anybody!!! A scam a joke and a total rip off!!! Milton 7/20/11 I have never dealt with a company who has not been able send a complete order. We have bought a bedroom suite from their Austin southpark meadow store and not only were they able to not deliver the complete bedroom suite but only delivered part of it but when the bed came in some 2 1/2 weeks later they did not have the slats that go in the frame, so now they inform us we will have to wait another 10 days for them to be got from the factory. This is totally unacceptable to me, if you pay the price we did , you should be able to have complete and total parts for anything you purchase and if not then they should be able to provide necessary parts in a shorter time frame. I cannot believe that the factory is so inept that they do not check their shipments before they are sent. I will not be purchasing anything from them again if this is the service we are to expect,also I cannot in good faith recommend them to any of my friend or aquaintances. Never again would I deal with this store carol hall 8/5/11 I will never, never set foot into an ashley furniture store( Brice Road -Columbus Ohio). The first time I went into an Ashley store. I walked around for 1 hour before anyone offered to help me. Only one person even came and aske "May I help you?" that was on my way out the door. The old people they had in there were rude, ignorant and snubby. If you don't look as if you have money they won't wait on you. I even sent my neice to that store, as she was looking for a bedroom suit for her daughter, they did not even wait on her. So now we are going to got to Kittles or some other store. We refuse to spend a dime in an aSHLEY FURNITURE STORE. I just live around the corner from this store. THAT IS THE LAST TIME I WILL EVER GO THERE . Brandon 7/23/11 ASHLEY FURNITURE SUCKS ASS!! PURCHASED A SECTIONAL WHICH WAS DELIVERED WITH THE WRONG CONFIGURATION EVEN AFTER LITERALLY DRAWING THEM A DIAGRAM. THE MANAGER ARGUED WITH ME TELLING ME I WAS WRONG AND THAT THE CONFIGURATION WAS RIGHT AND SENT THE EXACT SAME INCORRECT CONFIGURATION AGAIN!!!! SO NOW THEY ARE SHIPPING FOR THE THIRD TIME!!! DO NOT BUY FROM THIS PLACE. BRANDON 7/23/11 HA! ABSOLUTE WORST!! CALLED CUSTOMER SERVICE TO REPORT AN ISSUE AND THEY TOLD ME ITS BETWEEN ME AND THE SALES REP WHO SOLD ME THE ITEM!!!! WORST EVER!! Unhappy Customer 7/24/11 I purchased over $5000 worth of furniture with them and was planning to spent more than that to furnish my new house I had the worse experience with their customer handling. I am surprised with all the comments I read about them they are still in business. I am sure it just takes once to do business with them and that would be it. Unfortunately I never researched about them before making my purchase. The sad part is I left 5 messages for the store manager in Sterling VA and have not received any call back. Since their phone even while open for business goes to the voicemail that says they are closed because it’s after hour which is not the case, I called their Wood bridge number and talked to their manager who sounded very nice and helpful. He said he will call Jeremy the manger on his cell phone and will make sure that he will call me back. No response yet. I will NEVER go pass by their store and highly discourage any one else to give them business as well. Willie Washington 7/25/11 I just the worst experience ever dealing with Ashley Furniture location in Sugar Land, TX. Our furniture showed up damaged and the delivery forced my wife to accept it anyway. The store insisted that I take a rug and lamps home so it could secure the sale in case I would have an experience this this. They have been refusing to take the furniture back and seems to be very rude each time I have to deal with a different person. I have been a customer since graduating from college in 1991, but never again. I'm going to "Rooms-to-Go" from now on!!!! The service at Ashley was beyond horrible! Veronica 8/3/11 The rating is not 1 star. I couldn't choose a negative number. I can't believe that Ashley furniture gets away with this. I purchsed a sofa/recliner and was told I would get a call for delivery. I was not told it would be 4-5 weeks when I purchased. I just moved from another state and don't have living room furniture. I would have purchased something immediately available had I known. And they won't let you cancel the order. Anyone know of a class action suit? I'm going to report them to the BBB for sure. Soudabeh Tari 8/3/11 OMG The worst customer service , please please before you want to Purchase furniture from them think many times , they have the worst follow ulama nothing except Sham on you Ashley furniture . I purchased end of June bedroom setand sofa & lovesit from Burbank in California store Sure enough they are very pleasant when they want to make a deal but after that do not even try to reach them because is impossible . Anyway after while I try to clean my bedroom set all the color came out completely when I called service For sending Technition it is a nightmare , I had tears in my eyes , frustrated and helpless I called customer service forget it I called their headquarter forget it ?!!!! Sham sham sham I don't believe I am in America ?!!!!!! If I knew your quality and service I wouldn't even pass bye any of your store !!!!!!! Eventualy they transfer me to Burbank store that nobody even answer the phone and finally I called and called somebody answer but you think I got any help ?!!!! No . I spent 4 hours of my time either on hold or talking to the bunch of unproftionals and still I amnot getting anywhere ?!! Please don't try Ashley furniture they have the worst customer service . Soudabeh Tari 8/3/11 I never seen as bad as your customer service !!! Sham Donna 7/28/11 DO NOT SHOP FROM ASHLEY. The furniture is CHEAP and is not good quality. The warranty they offer is horrible and does not cover anything. pauline bonner 7/28/11 I moved to puerto rico and i was promised that the drive will speak english because i am learning to speak spanish. Is was not true and I did not got my furniture as promised...why can't we have the corporate phone number the telephone on the internet is a lie also...................i have still have a lot of furniture to buy and ashley just lost my future business.... pauline bonner 7/29/11 i bought furniture here in puerto rico. i have been lied too and missing furniture without notice. corporate does not care because independent dealers but they take my money.... interesting? i have a lot of money to spent and in the future it will not be ashley Crystal T 7/29/11 Ashley furniture has the worst customer service, I purchased a sofa along with many other items over the years, Two months after the warranty expires on the love seat and couch the back of the sofa splits in several places. The customers service supervisor informs that there is nothing that they can do and if I wanted it repaired that I would have to pay for the repairs myself. As much money as you spend with them and the loyalty you have with them you would think that they would come up with some way to say YES I can help you. What happened to backing your product. I ask the supervisor for the president's email address so that I could share my concerns and disappointment, she lied and told me the only corporate address she could give me was located in Fairbourne OH. I guess she thought they would be able to intecept this complaint. NOT!! . I will never shop at Ashley's again. Jo Ann Osborne 7/31/11 We purchased a bedroom set at the Ashley Store in West Melbourne Florida on April 17, 2011. As of todays date, 105 days later, I still do not have my mattress, nor comforter set. The bed was delivered with damage to one of the rails at the bottown and has not been replaced. My husband and I paid $7541.00 in cash and now as we are going into August 2011, the employees at this store do not have any definite idea as to when any of this will be delivered, nor has the damage to the bed been resolved. I know that you will probably delete this post for you do not want the bad publicity, but you need to put a fire under this stores behind. We came down in April, leased a house, and were told all would be here by July 1st when we came back down to stay. I have had back surgery and hip replacement. They delivered a loaner mattress, a sealy bluestone extra firm, which is like laying on concrete. I was told by an employee, Mindy, that this is the cheapest of your mattresses. My husband and I ordered the sealy embody, due to my surgeries. I am so disgusted with your store here in Melbourne. I will never purchase another item from Ashley Furniture. This has taught me a huge lesson. When you pay with cash, you get the shaft. I sent corporate headquarters an email over a month ago, with no response. Sounds to me like from the top down, none of you care about your customers. If this issue isn't resolved by the 14th day of August we are bringing a lawsuit against Ashley Furniture for breaxch of contract. By that date 17 weeks will have passed and 119 days since we made our purchase. In my way of looking, that is more than ample time to have all my items setting here in my bedroom. I also had to go out and buy another mattress so that my husband and I could have somewhere to sleep. What a joke this store is and if you are their headquarters, you should have done something about this situation. Mine of course isn't the only complaint and I am most certain headquaters knows this. Dave 7/31/11 Ashley furniture is the worst in the world to do business with. The salesperson and manager in Midland, Texas, are liars!! I would never recommend Ashley Furniture to anyone. Most of the staff could star in a gangland video. They are rude and unprofessional. sandie 8/2/11 DO NOT BUY FROM ASHLEY FURNITURE, SEE BELOW THE RUN AROUND YOU WILL GET!!!!!! THE TOP EMAIL IS MY RESPONSE TO THEIR GENERATED EMAIL FROM SOMEONE NAMES "CATHY".. This email response doesn’t respond to anything I said in my email or answer any concerns I have. I HAVE talked to the dealer and he said it’s YOUR fault, ASHLEY FURNITURE is who keeps changing their delivery date, so apparently the consumer orders something, you and the retailer get our money and then you both point fingers at each other stating it’s the other person I need to talk be speaking with about my problem. You have my WORD I will NEVER order Ashley Furniture again! EMAIL FROM ASHLEY FURNITURE... Hello Sandra, Thank you for contacting Ashley Furniture Industries, Inc. in Arcadia, WI. I am sorry to hear that you are experiencing problems with your Ashley furniture. Since each Ashley dealer is independently owned and operated, they create and implement their own policies regarding returns, refunds and exchanges. Please contact the store for your options. Cathy~Ashley Internet Communications Cathy Keyes 6/22/11 Get a clue, not one 5 star rating!! or even a 2 star... I'm not even going to brother writing my horrible experence just read all the others and thats is what happened to us, problem is what good does writing this do? Ashley furniture does not care.. as long as suckers like me keep throwing money away on ashley furniture product and services. I think I will go and stand outside the store and yell don't go in! its a money trap and give them copies of the reviews!!! Donnie Pollard 6/23/11 Ashley, this has been one of the worst purchasing experence we have ever gone through. We have had this sofo less than 2 years. There has appears to be a fault in the leather. Guardsmen Protection Plan said it was a manf. problem and nothing they could do. Contacted the Winston Salem NC store, they said it was over a year. We even asked if they could repair it at our cost. They said no. What kind of bus. do they opperate. We had plan to purchase a bed.room funiture, not now! Sorry we did with you ! Donnie Pollard Virginia Harlow 6/29/11 I have been very upset with Ashley Furniture HomeStore. I returned defective furniture, was to be issued a refund just under $2000.00. This was in 2008 and still to this date no refund. I have been unable to get satisfaction from anyone that I have contacted. But I am going to continue. Will never shop Ashley again. Lito 7/1/11 Ashley furniture has the worst customer service I have ever encounter. I have been waiting for a month to get my furniture which I paid un full. They delivered my bedroom set which was incomplete. They told me I would get the rest with in a week and I have not received anything, not even a call. I would advice anyone not to purchase anything from Ashley's furniture. Marty 6/30/11 we have never had such poor customer service. This staff at Ashley Furniture is only nice when your making a purchase, after they have your money they could care less about customer satisfaction. It was impossible to get the furniture delivered and then when it was delivered it was damaged. It then took an act of congress to try to set up a new delivery or get a refund. I have never experienced such poor customer service. We wish more people would read the reviews and not be subjected to the poor service as we have recieved from Ashley Furniture. Vic 6/13/11 Same as others...I have been waiting for five weeks with everything in the warehouse except our Simmons Mattress set. I will never buy anything from Ashley again. Wish I had researched its reputation prior. Like others, I paid in full with nothing in return so far. Ashley Furniture, Wichita Falls, OK. Berlinda 6/14/11 Very Poor Service All Together & Even Now !!!! Lies & More Lies !!!! Is This Why Ashleys Is Shutting Down ??? Deseption !!!! False Information !!!! , & Customers Like All Of Us Being Treated With Disrespect !!!!' We Purchased A Sofa Set W/ Additional Tables & Lamps 2009 In San Antonio , Texas . It Was A Gift For Our Son As They Claimed At The Time Of The Sale That It Was All Leather , But It Became Embarrassing From The Start . The Delivery Was Not Complete . The Reason Was It Had No Legs on None & They Claimed It Was In The Side Pouches , But They Were Wrong . Aside Of The Scatches or Cut When ThreDelivery Guys Open The Boxes .We Made The Call To Replace All The Delivery . Then.... The Second Delivery Came Again The Glass Tables Were Scatched & the Sofa Set Came Wrapped Tightly In Plastic . When They Yook Everything Offfier The Sofa , It Had Creases ( Like Lines When You Iron A Pair of Pants & The Line Is On There . I Asked What Those Lines Were About . The Delivery Guys Ssid; it's Ghe Design ... Well As The Months Went By The Lines Desded To Distich Along The Line . I Called Again . They Made Excuse After Excuse As The Year Grew Closer then They Said ; They Would Not Replace It Cuz Yjey Contacted Me & Our Phone Was Disconnect It ( I've Had That Line For 5 Years , Then They Said ; That They Came To My Sons House & No- One Was There ,( But If They Were Tgere & Missed Us They Would Have Left A Note Cuz The. House Did Not Move , Nor Did We ) & A Letter Was Never Sent That They Missed Up To Rescidule The Date For Replacement ... Call After , Call That We Have Made . I Think We Should All Pull Together & Request A Form From The Attorney Generals Office & Report These So Call Owners Of Ashley's Furniture !!! And Stop Buying Their Cheap Merchandise That Is Disposable That Only Last In A Matter Of Months . The Best Thing To Do Is Go To The Media ,Write To The Attorney General's Office & Or File A Law Suit !!! I Will Never Buy From Them Again . I'd Rather Buy What Last More Than 2 Years . & Their Management Is A Disaster In Itself ( The Owners Outta Listen To Their Recordings . That's Why A Place Like That Needs To Be Closed , Period! Cheryl 6/15/11 I would warn anyone thinking of purchasing furniture from Ashley furniture to go elsewhere. This company is a disgrace!!!!!! It has been the worst experience of my life dealing with these people. Who by the way hire convicted felons and drug users. So, your order is messed up from the beginning. Also the Baybrook store in friendswood texas is not helpful at all. They lie to you give you floor model furniture but charge you for new furniture. Then when you contact the supervisors not onsite to that store you just get lied to again and promised that they will do something, and never do. so, if you would like to have to argue everyday with someone and get no results then this is the store for you. There professionalism is non existent. DO NOT BUY FROM THIS STORE!!!!!!!!!! Karen 6/15/11 We too are awaiting the delivery of a chair we ordered from a furniture store in Fredericksburg, VA. The maker Ashley furniture company. We were told the chair was on back order, but should be availble in 6 weeks. Each time I call to see if the chair is ready we are told the date have been pushed back. We purchased the chair in March and are now being told we might get the chair by the 27th of June, but it will probably get pushed back again. I will never again order anything made by Ashley Furniture company and will tell all family and friends to do the same. ACastro 6/16/11 Whole company needs improvement in customer relation. I can sense irritability on all person i talked to regarding an inquiry about purchasing for a hospital entity. I've been trying to get some information for 3 weeks that was not going anywhere. That turned me off from buying from any of your furniture retailers now and in the future. Rude staff. 6/16/11 Im never going to buy from Ashley again and what ever you do don't use GE money there the biggest joke you send your bill 2 week ahead of time and get a late fee and give you some bull shit reason like well it must of got lost in the mail not only happened one time but two time and my bill was like 35 a mouth which sound it all good but since i got a late fee my bill has interest on it in-tell i pay off 100 some odd droller's to get it back on track which was not my fault to-begin with im really thinking about calling a lawyer Ive reed so many other people getting screwed by them too and if they wanna do business with them there bot going to do business with me Yvonne 6/16/11 I agree with the complaints 100%, I purchase a sleeper sofer from Ashley Furniture in Woodbridge VA, Worst piece of leather furniture, after a couple of months the leather cushions starts peeling, the store gave me the run around, after threating the store, they had more seat cushions delivered. within three months those peel. The furniture in my home is well taken care of there's no one to abuse my furniture. Ashley furniture is not good quality. but its pricely. dont buy from Ashley furniture, with the way the economy is today, money is too hard to come by to throw it away on crap furniture. As consumers we need to stop buying from them and maybe they will go out of business. Jeff Bradshaw 6/21/11 This is the worse store to purchase anything from!!! The beds are beautiful, but the products are horrible! Don't be deceived. The items are not made well, and will break within months after purchase. I wish this could go on the cover of USA today! I repeat....... dont buy anything from any of their stores. The customer service is terrible, and the managers are trained to defend the negativity! Do not end up in the situation I am in! My couch has lost it's form, and my bed is broken! Both are Ashley furniture products! nanette 6/21/11 Worst shopping experience. Do not buy from this company ever. Took over 8 weeks to get my daughters bed. And ark have not recieved it. Management were not helpful they were absolutely rude. Save yourself a headache and maybe a possible trip to jail . Stay as far away from a ashley store as possible, run the other direction. elm 6/20/11 I will never buy from Ashley's again. From the sales person to to the delivery of there horrible products has been a nightmare that I wouldn't wish on my worst enemy. I wish I had read the message boards before I shopped there. I purchased a table & 6 chairs. The table top was cracked & 1 chair had a nail bulging out of it. I tried customer service with no satisfaction. I called the store & even the manager won't return my calls. I don't know what to do next. karen in NC 6/6/11 I am not getting through to a real person on any of the customer service phne numbers. I waited forever on each number I called and never got through. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN. Carolin Nicholson 6/6/11 I bought a leather couch from Ashley Furniture and a staple came out the top. I had the warranty service and the guy came out pulled out the staple and left a hole. He said that the office would be calling me. We never received a call to this day. When i called in the sec stated the case had been closed as the staple and the ensuing hole were not manufacturing defects??????? I went to the store and asked for help. I received a call from the store person that says in my customer file that all calls are to go to the boss of the department. FUNNY I called 3 times and he was always to busy to take my call. I left my number and he never called. HMMMMM how do you suppose that is to work LESSON TO LEARN: DO NOT SHOP ASHLEY FURNITURE Cindy, Greenville, SC 6/8/11 Buying Ashley was the worst experience. I purchase a sofa bed from Unclaimed Furniture, Duncan, SC and what a nightmare! They called to state the furniture arrived when I went to the store they stated they did not have the furniture. Upon looking on the floor the couch was there unwrapped with my name on the tag. Couch was brought home within 3 months we noticed the one side was sinking. Upon further looking the frame to the bed was broken. I called the store, they came out to repair. The couch sat unused for several months. A relative who weighed under 120 lbs used the bed. Again, same area the frame was broken. I called the store and because it was out of warranty they no longer were able to help. After a round about conversation, they finally came and repair. Again, the couch sat unused. A friend came out and used the bed for his little 5 year old 40 lb daughter. Within 3 days again the same area was broken. This time I called the HQs of Ashely directly and spoke with Andrew. He was rude and very unconcerned that I was having issues. He stated there was nothing he can on his level that it was a store level issue. This was my first and last experience with Ashely furniture. They are poorly made and when you have issues customer service seems to want to pass the ball to others without correcting the problem. RONALD TYER 6/8/11 I HAVE PURCHASED PROBABLY THE WORST LIVING ROOM FURNITURE IN THE WORLD AND TO KNOW AVAIL HAVE NOT HAD ANY REPROCUSSIONS FROM ASHLEY OR THE STORE WHERE I RURCHASED IT. I WOULD NOT RECOMEND ASHLEY FURNITURE TO ANYONE. THEY ARE PROBABLY YHE WORST FURNITURE BUISINESS I HAVE EVER DEALED WITH AND CAN ASSURE YOU I WILL NEVER DEAL WITH THEM AGAIN AND I WOULD NOT RECOMEND ANY ONE ELSE TO DO SO EATHER.VERY UHAPPY CUSOTMER!!! Cynthia Jolley 6/9/11 Ashley Furniture Store has been a huge disappointment. They are incompetent and useless. I ordered a chaise. It was 8 weeks before the delivery date. They did not call me ahead of time to let me have any idea of what date or timeframe. I just happened to check my messages and work (which I usually don't do) and saw that they had been calling because they were there with the delivery. I rushed out of work (not an easy task) for the delivery, and it was a recliner. So, they took that back and I had to go through all kinds of crap over the phone about this!! Too many idiotic details to go through here!!! In the end, they were supposed to deliver me the correct furniture in 8 MORE WEEKS with some money taken off of the original order. So, after 8 weeks, they delivered the WRONG FURNITURE again!!!!!!! More phone calls. I take notes about who I am speaking with on the phone. I had one girl Kaitlyn that even lied about talking to me. I had talked to her fifteen minutes before the second conversation. She said she would call me right back after talking to the warehouse. When she did't call, I called her. She said she did not remember having a conversation with me and that there was no record of it!!!! What are they teaching their employees to do???? This is the most horrible customer service!!!!!! I still don't have any information or answers about my wrong delivery. Everyone keeps saying they will call me back, but they never do. PPPPPPPPPPPLLLLLLLLLLEEEEEEEEEAAAAAAAAASSSSSSSSSEEEEEEEEEEE, don't ever buy anything from this company. You can't get anywhere with them and they all have alzheimers, even though they all sound like they are 16. 5/23/11 I ordered office furniture from the Abilene, TX store. They delivered with missing shelf brackets. I called store and was told that I would have to drive the 170 miles round trip to get them. I drove there to get them and they said they do not have. I have never received them. I call the home office and they told me store in question is a franchise and I have to deal with them. Estella Holgluin 5/23/11 i hate ahley furniture. i will never buy another piece of furniture again. this was my first and only experience im going to have with them. i hope no one buys from them. i bought a bed one single item in feb 2011 and to this day which we are on may 23 2011 i still have not received my bed. they say i cant get my money back but they should took my money real fast. i have told all my coworkers (nurses, office personal etc) about ashley's service if you want to call it that. no one is ever reachable they are too busy to help you out when you have a problem with their products; but they sure paint a pretty picture when you first walk into one of their stores. i hope they go out of business. Robert 5/23/11 I recently purchased a groupon coupon for $50.00 which entitles me to $200.00 of any non-sale it in their store. I saw and inquired about a $199.00 chair this past Friday and told the salesperson I would be coming in on Monday to pick up (and also mentioned I had the coupon..... I get back their Monday and the snakes bumped the price to 269.99! When I inquired why they did that I was told it was a corporate increase that affected all store. So of course I called various other stores only to find that that was not the case. Really, where is the integrity?!?! Never again! I will send emails of this to all homeowners within my network...bad news travels fast! Shame on you in the Fresno Ca store!! Anthony M. 5/23/11 Furniture looks good but is so cheaply made it will break I've built and fabricated may of them and don't suggest anyone to buy their product ever! Unless your looking for a present for an enemy honestly the set I bought was $2,300 and is made w/ MDF particle board held w/ staples only = Garbage! ROBERT 5/31/11 This is about the most aggrivating thing which is waiting on furniture when promised a delivery date. Never shop from any Ashley store as thier word is as good as an old crusty piece of shit and their excuses stink as bad as one as well. The HELL with this store............ Let me quit wasting my time I got better things than to be here even thinking about contacting their Coorperate Office as no one will answer probably too buy thinking up new excuses. Too bad there is not a way to Rate them with negative stars because they would definately get a NEGATIVE 5 Star rating from me!!! Carl N. 5/31/11 Do not buy from Ashley. Customer service is pathetic at best. I am not able to speak to anyone above the store after telling customer service I was finished speaking to the store. I refused delivery of a damaged piece of furniture. After the replacement arrived at the store I was expected to pay for delivery again. I was advised that this is store policy. I requested a refund on that piece and was advised that was up to the store. I am filing a complaint with the BBB and telling everyone I know what a horrid experience I have had. This was with the Flagstaff, Az location. 5/31/11 placed an order at the chula vista store on may 5, 2011 for furnitures. i was told it will be in ware house on may 10 and will be in store on may 27. NO DISCLOSURE AT ALL THAT IT CANNOT BE CANCELLED I called them up on may 27, 2011 in the afternoon after long waiting and was told that it wont be there for the next 2 weeks, however he will call me back if he can speed it up. He called me back and guaranteed me a tue delivery, and that we will pick it up at the store. I have fully informed him, that I WILL CANCEL order if not there on my pick up on tue. He agreed and guaranteed me a tue (NOT WED) pick up at the store. No disclosure that it cannot be cancelled.I called store again today, may 31, 2011 and spoke with a lady in customer service, she said item still not there and will be delivered tom. I told her again, i need the item today, that if i will go to the store at 1230 pm, and item not there, I WILL CANCEL it, and she clearly replied "THATS FINE". Again, No disclosure again that it cannot be cancelled.When we were at the store, i spoke with the manager JOHN, and said that i cannot cancel the item at all!THEY HAVE CHARGED MY CREDIT CARD SINCE MAY 5, 2011, and the product is not in my possession until now...VERY HORRIBLE SERVICE, MANAGER JOHN IS NOT EVEN VERY HELPFUL AT ALL! Saoud 5/31/11 A letter I wrote to Ashley - Burbank, CA: To whom it may concern at Ashley Furniture – Burbank Store, I am writing to express to you the level of frustration and in fact fascination at the lack of customer service your store’s employees and management have shown me and wife in our purchase of $3212.22 worth of furniture. It seems that you folks are more than willing to “go the extra mile” to get our money but once you have it you couldn’t care less. On Thursday, May 26th, 2011 my wife and I purchased a family room set (your $999.00 special) and a bedroom set. At the time your sales associate Miss Donna Emison was quite helpful and worked quickly to input our order and get us on our way as my wife had to get to work and I had to catch a flight. In her haste, Miss Emison incorrectly input the item numbers for our sofa and loveseat as well as table lamps. This was understandable and not a damning offense as she was rushing in our interest. In any case, this resulted in the wrong color couches (red instead of the oyster we asked for) and the completely wrong lamps. When we noticed the mistake upon delivery the gentlemen who made the delivery suggested we call the store to let them know so that we might reschedule a new delivery with the correct items ASAP. Side note: the delivery crew were beyond polite and went above and beyond trying to rectify the situation by getting in touch with anyone and everyone at the Ashley warehouse and their dispatch to see if they could arrange for the most immediate redelivery possible (my wife and I have just moved into a new house and literally do not have a stitch of furniture. We were relying on the family room set delivery to accommodate our Memorial Weekend guests.) When we called the store and asked to speak to Miss Emison we were told she would call back ASAP. When she did return our call it seems that she was more interested in placing blame than in correcting the situation. This kind of reaction is the absolute nadir of customer service. When my wife spoke to Miss Emison during their phone conversation my wife never once attempted to place blame as her main concern was how fast we could have the problem corrected. In any case, Miss Emison was more concerned with ending the conversation and getting back to her present customer on the floor and ended the conversation without resolving the issue. The delivery crew returned the incorrect items and suggested we call the store manager. I did just that; FIVE TIMES. I left multiple messages and never once received a call back. I understand that Memorial Day is quite busy, but I would have been fine with a short call back to let me know that someone in management had indeed received my message and would call me ASAP. This morning I called your customer service department and spoke with a very friendly and very helpful lady named Kim who took care of the situation in a quick and efficient manner. She also let me know that she called the store’s main manager and that she was told they would call me ASAP. That was approximately 11:00AM PST. It is now 8:06PM PST and I’ve yet to receive a call. I did attempt to call myself multiple times but the phone rang endlessly without answer. It would not be hyperbole to say that I am stunned at how little you customer service I’ve received from your store. All I wanted was a call saying “sorry.” I never received that. I am now demanding that my delivery fee be refunded. I am sending a copy of this letter to your corporate office. Dr Greg Lopezieo 6/3/11 Sir, We purchased a dining room set with two extra chairs D668-01 at ($150 per chair) and I would like to know what can be done to re-enforce the chair, the part you sit on? Dr Greg Barb the friend 6/3/11 My rating is very poor not only for a sale services, but also for treating by Ashleys Furniturs in New Jersey salesmen person. I have information so last week( before Memorial Day 2011)my friend didn't have pay for his work,a sale of $10,000.00 furniture set.He is a new person working for Asheys and on first paycheck is missing %5.4 on this particular sale = $600.00. How to trust Ashley Furniture Corporate Offices and management? Wher is honesty, America!, in Ashleys? How my friend will pay his bills working for this store? Bayer did not return enything, but magically someone alse in store maked A MISTAKE and in result EVERY EXCUSE was created to not to pay my friend. Maria Gaiser-Denice 6/3/11 The lower than poor quality of foam cushions on my couch did not last one year, with only one adult in the home. The arm on the couch also broke loose within one year. Ashley agreed to replace the cushions and fox the arm. Six weeks later they tried to return the couch, the cushions were replaced, but the arm was not reglued. I refused the couch because the repair was not made. I have been without my couch for OVER THREE MONTHS> I was promised 10 days to TWO WEEKS. However they did leave me a lowner with a ripped arm. NEVER AGAIN. My couch is a piece of garbage. Roger Rivera 6/3/11 We have ordered chair from Ashley Funiture in Midland Texas on the 3rd of April 2011 and was told on the 14th of April that the chair was discontinued and a credit would be issued. As of today, 6-3-11 we have NOT received a credit. Today I called the Mildand store inquiring, once again, when the credit would be issued and was given a wrong fax number to fax in my original receipt. I called again to informed them that the fax number was incorrect and their sales clerk, Ashley, stated that she felt threaten by the fact that I was calling again and demanding follow up on my refund. I have never, ever, spoken with someone that has little or no knowledge of customer service. Its funny how they are quick to accept our money during the transaction but will do everything and anything, including delaying a refund/credit, to avoid fixing a problem. I tell you, if I was the owner of Ashley I would NEVER EVER allow someone with the capabilities of an Ashley employee to represent my company. This employee has NO clue about customer service. I will proceed legally with this matter but rest asure that I will never engaged in any form of business with Ashley Furniture. cathrine b 5/25/11 Ashley Furniture is by far the worst company ever! so i ordered a bed, and my headboard was installed upside down, yes people upside down. I was very polite to the manager and told them that i was willing to have my headboard replaced as long as it did not take as long as the first time to have it delivered, well needless to say i am still waiting and its been a month and a week. I wish I had come across this site before i ever set my foot in that store....... people if u ever see any Ashley Furniture store run and don't ever look back! Felecia 5/27/11 We purchased a living room set, paid over 5,000 dolaars for it. We also purchased their warranty adn now they do not want to follow through with it becuase the Ashley Furniture store in my town is now under new ownership. They do not have my account on file in the store anymore, what kind of mess is that. With the account number you would think they would be able to pull my inforation up on the computer. I will never buy from Ashle again, they won this time. My chair has a few small holes in them but I know over time they will get bigger adn I want them fixed under that warranty. Gave Ashley Furniture Another Chance & they blew it! 5/15/11 Once again, I made a drastic mistake by going into Ashley furn. in Amarillo, Tx this time to look at dining room furniture. Bought it! Table, 8 Chairs, china cabinet with base, plus service for 16 dinnerware. They had service for 8 in the dinnerware there; they packed it for me; brought it home; you guessed it; NO MORE AVAILABLE!!!!!!!!!!! Then, Saturday, they brought the dining room group WITH ONLY 2 CHAIRS BECAUSE SOMEONE IS SO STUPID THAT THEY CAN'T READ THE PURCHASE ORDER. Why would anyone deliver from Amarillo to Childress with two chairs for a dining room group? Yep - that's the question yesterday & today. Of course, I REFUSED THE DELIVERY! Talked with the manager who assisted the new guy in the sale prior to refusing delivery. He really wanted to do something. I reminded him I had a 1/2 set of dishes that I could not use and wasn't willing to presume that they could do any better on the remaining 6 chairs! DO NOT SHOP ASHLEY FURNITURE ANYWHERE unless you want your blood pressure to blow out the top of your head. VERY FRUSTRATING AND WILL NEVER, REPEAT, NEVER SHOP THERE AGAIN!!!!!!!!!!!!!!!!!!!!! wanda clem 5/17/11 your elkton store is by far the worst store....the manager is very rude, she talks to the employees like crap.she curses at them in front of customers tells them that she will work them like dirty mexians. and to me that is a races remark. i will never even think about shopping at that place again and i will be informing all my family and friends to also go else where for there furniture aswell. no employee should be treated this way. something shoud be done Candace B. 5/17/11 I will NEVER again in this Lifetime or the next buy anthying from Ashley Furniture. They take your money like a Pimp and leave you assed out until they are ready to give you your furniture. Excuse after Excuse why my order kept getting pushed back.I think my next stop is the the BBB. Annette 5/18/11 I wish I had read all the reviews of others horrible experiences at Ashley Furniture before we had bought from there and experienced our own. We just bought a simple dining room set - nothing too complicated. We were without a dining set from moving. It came in to the store.....WRONG table and they DIDN'T call to inform us that it had come in. We waited for the correct table to come in, it did, they DIDN'T call again! We then went to pick up the correct table, brought it home to assemble it and it has the WRONG hardware. Tomorrow we are going back to the store which will be the 4th trip back which is 40 miles from our home and with the price of gas TOTALLY NOT WORTH IT!!!! Plus we have now been without a dining room table (and we have kids) for a month! I am so NOT happy! Lorie Tull 5/20/11 We purchased our living room suite from Ashley Furniture in DE. We did get our furniture delivered on time, but we had issues with the couch, chair, and coffee table within 3 months of owning the furniture. We purchased the extended warranty as well. After 6 months of having the furniture, the table was completely cracked and separating from the bottom and the finish had was coming off of it. We called the warranty people to see what they could do, and they told us how they were going to report what needed to be fixed, but that we didn't have to do it through the extended warranty because it was still covered under the manufacturers warranty. I called the store where we purchased it from and they told us that the table would not be replaced it would have to be repaired. My comment back was, "Are you going to order wood glue and stain, because that is the only way to fix it." I told her that it was covered under manufacturers warranty and I am still waiting for her to call me back. They filed it with the extended warranty company and refused to replace it! So, I called the warranty company and told them it was not my decision to replace the table that Ashley furniture was reponsible. So now if something happens to the table in the next 3 months again, we are screwed. I am very disappointed in the quality of furniture, disappointed in the customer service, and disappointed with the how they refuse to live up to their documented manufacturers warranty. Most people want to keep their furniture for years and not have any problems, we can't have it for less than a year without major issues! If you are smart, you will not buy Ashley furniture!!! Annette Peterson 5/14/11 I wish they would put on 0 stars option. Even that would be generous. I purchased a bedroom set from Ashley Furniture in Layton Utah. When you enter the store, you can find all the sales people sitting on the furniture with their feet up. They acted like it was an inconvience to assist customers. I like many others I find on this website, was promised a delivery date, and was put off. "It's on back order", "Someone sold one of the pieces" "They are trying to fill your order" on and on and on it went. 4 months later after many phone calls, and getting very hateful with them, I finally received one piece at a time. To shorten the story, I would NEVER recommend Ashley furniture to anyone. Not ony does their customer service suck, but their promises mean nothing. Please everyone, do yourseld a favor and go elsewhere. There are to many other furniture stores out there who really want your return business. Luz 5/11/11 Ok so here is my story.. they are really efficient to sell things, but when you are trying to get your money back they do not want to help you. I went to the Kissimee Florida store (stay away from there!) and purchased a bedroom set along with the mattress set for my parents. When the sets got delivered (3 days later) which that was what I wanted I noticed that the mattress set was not going to work for my parents as it was too high- Immediately I called the store to inquiry about getting the mattress credited back to my account. When I called looking for the manager, I was told the manager (Luis)was unavailable, but to give them my contact info and he will call me back. That Friday evening no one called me back - so I called back on Saturday looking for the manager whom again was not available so they took my info again! 4 hours later no call back from the so called manager.. I called again and ask to wait on the line for him I was then transferred to the office manager whom I explained the situation and promised me to call me back.. she called me back after an hour and told me that she was not able to speak to the store manager regarding my issue that she will be calling me first thing on Sunday with an answer. That Sunday I went to the store around 3p as no one had contacted me.. after a half hour of waiting for the manager he finally showed up.. he ordered the credit to be done to my credit card and the office manager did all the paper work. A month has passed and now I get my bill with the full amount (no credit given) so I start again the calling an no one calls me back -so I went to the store yesterday, they promised that the office manager was at lunch at she will call me back when she got back..she never did... when I called she did not want to talk to me.. their service is very poor.. go somewhere else if you need furniture... H. Soto 5/11/11 Rating -5 stars if I could! Incredible! DO NOT BUY FROM THIS BUNCH OF THIEVES AND LIARS!!!! I ordered almost $2K in sectional sofa pieces back on January 29, 2011 in an Ashley Store in West Melbourne. They were very nice for me to pay in FULL. Once paid in full, I have to be calling them all the time, because they don't even extend the courtesy to call you when your order has been delayed. If you call them they just tell you that everything will be available in 15 days. They played the 15 days delay game with me for over 3 and a half months after the original delivery date. What is worse! It’s that if you call the store, they blame the manufacturer, when you call the RUDE "Corporate Offices Customer Services" at Arcadia, WI you get the rudest people ever trying to tell me that the stores are independently owned, and that I have to take it with the store NOT with them. Get the point, so they won't give you ANY information of why your order has been delayed so many times, it is NOT their fault, and the store where you purchase the items, don't understand why the delay because the Delivery date keep changing in the system for them, so it is NOT their fault either. Unbelievable!! Thank God I am getting a FULL refund for my money, but do yourself a FAVOR... NEVER BUY from these IDIOTS that after getting your money will play the No Fault game with you for as long as you let them. I will NEVER, EVER go back to this store and will NOT recommend anyone to go there myself. In summary, do NOT waste your time calling your store delivery department who will tell you that your stuff will now be available 15 days after the day of your call, and DO NOT waste your energy and time calling the "so called" ASHLEY Corporate Office at Wisconsin, because "customer service" and "consumer affairs" are nothing but alien words to them. I could not believe I played this game for this long, with these most rude and devious people. I just cannot simply believe it. Just because of the inconvenience and rudeness of their "Corporate Office" who cannot tell the stores how to run their business, and allows the use of their name with people that maybe deceiving, but not flat out unscrupulous individuals I will escalate this through the local Better Business Bureau, and with the Attorney Generals for the States of Florida and Wisconsin, respectively. Joanna 5/12/11 Bought a bedroom set on May 30 2010 Ashley has made 6 deliveries so far and I am about to return the set as they keep sending me broken, scratched chipped furniture. They should take the advertisement off their phone system as they are full of crap Judy 5/12/11 Aren't you tired of receiving bad reviews? I could type out my problem, but I found this one on YELP.COM and it is exactly my problem: 3/2/2011 DON'T DO IT! If you want furniture in a timely fashion, do not go through Ashley. I would suggest going there to touch and feel the merchandise, then going somewhere else to buy it. I ordered my furniture on 1/29, and was already unhappy that I had to wait until 2/24 to get it. Today is 3/2 and I STILL don't have my furniture. I called to see what was up, and was told that someone SHOULD HAVE called to say that my delivery was pushed back to 3/17. Now, I understand sales associates are not in control of furniture delivery. What I don't understand is how it takes more than 30-days for their corporate office to get my furniture to me, and how I didn't get a phone call to say it was pushed back. Ironically, I did get a call the day after it was SUPPOSED TO ARRIVE to ask me how my furniture was. UH, I DON'T HAVE IT DUMMY! He looked in his system and low and behold, I was right. It hadn't been delivered yet. DUH! DONE with Ashley and won't be doing business with them again. I am in the process of getting my money refunded. UPDATE 3/10: After posting my message here, twitter, and through Ashley and Rent-A-Center (RAC) Acceptance web sites, I got responses from both. I opted not to deal with Ashley, as their biggest issue (I am learning) is that they can't get people the furniture they promise. In the words of Charlie Sheen, they are NOT WINNING. . . . . . . Ashley's response to this poor customer: Ashley Furniture HomeStore CARES about our customers!! Please don't give up on us and we will do everything we can to resolve all issues. Please post how to contact you or contact us at 866-512-7453 Tuesday through Saturday 8:30 - 5:00. Please state that you are a Yelp customer and ask for Nicole, Angela or Jessica for immediate assistance. BULL Now, I just spoke with Angela - she is of NO HELP what so ever. You people just want to keep telling people the furniture is on it way, week after week. Meanwhile, you get interest on our money. Better business bureau should shut you down. Tammy 5/5/11 I spent $1400 on tabe and chairs for my kitchen, which was ordered back in February of 2011. I am still waiting and no signs on it coming in anytime soon. I will never buy Ashley Furniture again!! I will be sure to tell everyone I know about their customer service on Facebook and Twitter and so forth! Also the BBB is going to be notified. Please reconsider shopping with Asley Furniture! It isn't worth the headache and the waiting!! cherokee 5/6/11 they don't deliver on time and when they do they bring the wrong mattress and take over a month to get the right product Ticked Off in Texas 5/10/11 If there was a 0 for less service than 1 star being poor - I rate this experience a -0 - VERY, VERY POOR!!!!!!!!!!!!!!!!!!!!!!!!!! They've ripped me off for the LAST TIME Excuses, not action is what's been the going thing with Ashley's both in Lubbock and later in Amarillo, Tx. They take your money but never deliver. I purchased a set of 16 place settings of dishes, taking service for 8 home and began using them. Today - two weeks later, I was informed by the salesman that they were no longer available! Now what do you do with a 1/2 set of dishes!!!!! Wish I could get Ashley manager to EAT THEM! Next - because my $3800 Mitsubishi TV went on the blink, 12 months ZERO interest, $449 additional service warranty also purchased at time. NO service available until AFTER the 12 month contract was up, which made us not pay the $449 service contract prior to the 12 month up due to the TV being finally out of our home for their "service". The latest: the Ashley delivery guys who picked up and brought us a "loaner" sorry TV to use, STOLE one of our Bose home theater speakers. To the least of our knowledge after 6 weeks being gone, the TV was brought back in March of this year. You guessed it - it has a huge HOLE IN THE BOTTOM Right of the TV!!!! Now what do you think about that kind of SERVICE!!!!!!!!!!!!!!!!!!! NEVER AGAIN. Turning Ashley Furniture into to Better Business Bureau and anyone else that will listen to valid complaints and unfair treatment of their customers. TICKED OFF BIG TIME! Jaime 4/28/11 I am having the same problem as most of you are having. We ordered a table and barstools back in the middle of March and they told us 10 days it would be here. 10 days passed and no table so I called to see where it was. The manager told me that the barstools were already made but the rest was still in production and would be back ordered until April 24th. Today it is April 28th and we still do not have our furniture so I called again today to see where it was and the sales man told me that it was pushed back again and he has no idea why but he is going to talk to the manager to see what is going on tomorrow. If I would have known that we were going to have to wait months to get our stuff, I would have never ordered it. Who really wants to pay for something but not have it? I will probably never buy from Ashley ever again. jimG 4/30/11 RE: "Double the purchase price difference guarantee." Purchased an Eli-Cocoa Rocker Recliner-8960125 on sale for $399.00. Next day I did an internet search and found the same item for $351.00 (a difference of $48.00 (doubled $96.00). I returned to the Ashley store with documentation to justify a price difference adjustment. I was told that I needed to present that documentation at the time of sale.Why doesn't that surprise me? I spoke to another salesperson who was unaware that I had spoken to someone else about the guarantee. She stated that the price adjustment couldn't be honored on sale items, yet-the guarantee was inserted with the "on sale price" on all the items that I viewed. When I requested a copy of the guarantee, I was told that they didn't have that information and that I should contact customer service online which reroutes you back to a store within your zip code. In conclusion, after this experience, I find that this is not an operation that is ran ethically. Please consider making your furniture purchases elsewhere.I have contacted the BBB and the State of Ohio Attorney General's office for assistance. roy garcia 4/30/11 they suck custumor service sucks balls always delivered late they are always late i would rather eat shit off the floor than go into a ashley furniture store bull crap service so if you want a headache then comein and see asahley furniture where you wait a month for delivery in fresno california , and their distribution rep mellisaa is a liar and a cuniving b. have a good day ill totally go to a real furniture store. they suck balls!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 4/30/11 they really suck total nightmare delivery sucks big headache not worth it vickie 4/30/11 I stopped at Ashleys. I didn't even get into the store. The lady at the doorwanted toknow how much money I could spend. I guess they want your info before you can look . I am going to buy a bed, but never from them.They. lost me.How arrogant! John 5/4/11 I purchase a dinning set at Ashley Furniture Store in Yorba Linda California. When they deliver the item for my house, i found there is scracth on table and chair. They promise me that they will send someone to fix. Now it has been three weeks nothing has been done. I am not going to recomended my friends or my family to shop at ashley. "SHAY" 4/26/11 WOW.....MURFREESBORO TN. ASHLEY FURNITURE IS LIKE THE WORSE OF THE WORSE!!!! THEY LIE AND SAY YOUR FURNITURE WILL BE HERE IN A MATTER OF WEEKS. THEY DON'T TRY TO HELP YOU AT ALL. THERE NO ONE SLOGAN IS "WHAT'S YOUR NUMBER WE WILL CALL YOU BACK" NEVER DO. IMAGING THAT.....PLEASE DON'T EVER SHOP THERE!!!! IT'S BEEN OVER 2 MONTHS AND I STILL HAVE NOT RECIEVED MY FURNITURE NOR MY MONEY!!!!!! I HOPE YOU ARE READING THIS MURFREESBO TN. Thomas Riley 4/11/11 I like the furniture I purchased from there previously, but this time they are robo calling me to death. Every frigging day several times a day. They even called around 7:30 am and woke us up. I will never do business with them ever again. Nancy 4/12/11 BEWARE DO NOT BUY ANY FURNITURE AT ASHLEY FURNITURE > I BOUGHT A SOFA AND LOVE SEAT 2 YEARS AGO . AND BOUGHT THE EXTENDED WARRENTY . I CALLED THEM 3 MONTHS AGO FOR SERVICE ON MY RECLINDERS THAT THEY ARE STICKING ONLY TO FIND OUT THE THAT THEY ARE BROKE . THE SERVICE PERSON TOOK PICTURES WITH THEIR I PHONE . AND I WAS TOLD THEY WOULD CALL ME BACK IN 3 BUSINESS DAYS. IT HAS BEEN A MONTH AND I HAVE CALLED THEN AT LEAST 6 TIMES FOR THIS SERVICE CALL . WHEN THEY FINALLY CALLED ME BACK THEY SAID THAT I DID NOT CALL THEM IN A TIMELY FASHION. AND THEY WERE VERY FRESH ON THE PHONE NOT ONLY ARE THEY NOT COVERING MY FURNITURE, THAT IS BROKE THEY HAD MORE EXCUSESS TO WHY THEY ARE NOT FIXING MY FURNITURE, SO HERE I AM STUCK WITH A LIVING ROOM SET THAT IS BROKE . AND IT TOOK THEM A MONTH TO CALL ME BACK SO MUCH FOR TIMLEY FASHION . NEVER AGAIN NEXT GO ANYWHERE BUT ASHLE FURNITURE MiMi 4/12/11 Furniture beautiful, Customer service great, slow on refunds Juanita 4/21/11 I was so upset when Ashley Furniture delivered my bedroom furniture in the pouring snow and carried it in uncovered. I had to wipe down the wet furniture when it came in. I made an official complaint to the store. When the next piece was delivered, that was switched due to wrong size, they brought it in the rain, uncovered again. We work hard to earn the money to buy something, that they so carelessly mishandle. I will never buy furniture there again. ashley 4/13/11 I hate that I work for a company who lie to their workers and pay nothing. I would advise everyone that we pull the foam and fiber all over the dirty floors there. The pay is like we are in china (no offense to anyone) but they have so many mexicians without visa's it's not even funny. I'm just praying that god have mercy on the people who allow it to happen. They don't know what's about to happen but i jus called the ice team on them and hahaha.... David McMurry 4/13/11 Ashley is only getting 1 star because they don't have anything Lower, I looked around for 2 months before making my choice of the Leather sectional went with it cause it is one of the only 4 seat sectionals it is the final piece I need for my new apartment I went down on Feb 23 2011 and having to order it because I needed the long piece on the other side so I ordered and PAID that day was told 2 to 3 weeks. so to make room 2 weeks in I gave my love seat and other to next door lady to be ready and make room. # weeks to the day I called cause hadn't heard anything they sales guy I used was out so got the rude one and just said I would have to call next day so I did and was then told it would be April 1, so another wait with just a chair and small table being only thing in my living room so no calls tell April 1 so Called and same old thing my guy not in and rude one only saying he is off ( ever date my guy gave me was always his day off) so april 2 he says it should ship on the 11th of april so no call on 11th since they know nothing and his day off so today is wed April 13th 2011 (7 WEEKS WAITING FOR MY SECTIONAL SO STILL DON'T KNOW WHEN I WILL GET MY FURNITURE I have been a truck driver for 20 years I don't understand how they keep in business with these delivery like this if I did this I would be fired........... Never buy from ASHLEY AGAIN BE WARE OUT THERE... Diane 4/15/11 What The Hell If I would have seen this before I got something from Ashley Furniture. I wouldnt have walked into your store!!!! The sales men told me 1 to 2 weeks, well like everyones story I'm waiting and waiting !!!!! Does anyone from Ashley even read this? If you do, Do something!!!!! How can you stay open? I will never get anything from you again and everyone I talk to I will tell them how you dont do a thing!!!! Oh I know how you stay open lets lie to them and take there money and not give it back. That is sooo very bad and how do you sleep at night? Ashley 4/16/11 I ordered a couch that my mom had purchased for my fiance and I for Christmas. They quoted us 3-4 weeks before we would recieve it, 4 weeks went by and still no couch so we called the warehouse, and they told us it had been delayed because of a snow storm. ok I can handle that. We recieved the couch 2 weeks later and everything was fine. We go back into Ashley Furn. and buy a bed frame. They quote us 2 months, so after the 2 months go by they call us to come pick up the bed frame. We pick it up and take it home to put it together. When we opened the box the footboard was broken in half, we were missing half of the bed. So I called the store and told them what had happened. The manager did not want to help me she was rude, she dident compensate me for anything. She actually charged me $45 to deliever the new one and take the broken one back, and after that I still have to wait another month and a half to get the new bed frame. NEVER BUY FROM THIS STORE! They are a huge rip off. I have been telling everyone I know not to shop from them beacause they are a joke and with all the complaints I am surprised they are still open. Nicole Washington 4/16/11 I ordered a sleigh bed it broke not too long after having it I have waited over a month for replacement parts and they sent only one piece. The installer has been to my home twice and still I am in limbo. Now they are telling me I have to wait another two weeks due to an error on their part I am so shocked at the level of poor service I have received no plans to purchase anything from them anytime soon. Stacy Pauley 4/16/11 I will never do business with Ashley Furniture ever! Waiting for delivery of the other half of my order and am getting the runaround by their San Marcos CA manager Frank (who is a waste of time). I am contacting theBB in my area to file a formal complaint and will be sending a letter to the Commanding Admiral of Naval Forces and Commanding General of the Marine Corps in this area to have this Ashley banned to military personnel. I've always dealt with Jeromes but thought I would give Ashley a try. I'll be heading back to Jerry's Place and keep my business there from here on out! lie lie dont buy Ashley Furnitue!!!!! 4/19/11 If you read on the top of this. It has a note: This is not to be used to contact Ashley Furniture Corporate Offices. So once again they dont give a shit !!!! So I called Dateline and asked them to look into how Ashley Furniture lie and get your money and lie and lie and did I say lie to you when your stuff is not here. So Ashley Furniture I hope Dateline calles you and they do a program on you better make sure you lie to them, tooo!!!! Dom 4/20/11 There definitely needs to be a class action lawsuit against this company! They should not allowed to do business this way. Lawyer anyone? This company needs to be shut down...after we all receive our furniture that is way beyond the promised date! This company is disgusting. I will never order furniture from them again nor will I recommend them to anyone. Ted 4/5/11 The worst. Liar liar liar Jason 4/7/11 Ashley furniture SUCKS!!!!! Worst experience shopping for furniture EVER! Poor everything! I spit on you Ashley....and your crappy furniture. Lloyd Turnquest 4/4/11 I live in the Bahamas and purchased a leather sofa from Ashley South Florida,late last year which i shipped to the Bahamas. After a few days the thin covering on the sofa started to peel in the area of the head rest. After doing business with Ashley for a number of years and spending thousands of dollars i was very disappointed with the service received. Ashley agreed to send the replacement material but wanted me to pay the shipping, customs duty and cost to have the item reupholstered. Where's their responsibility for full reinstatement? Ashley has shown great insensitivity and a total lack of appreciation for "customer service" I will take my loss if it has to come to that but urge all fellow Bahamians, "DO NOT DO BUSINESS WITH ASHLEY". Lloyd Turnquest 4/4/11 I would like someone at the corporate office to contact me so that i could discuss a matter involving Ashley South Florida. I am having a huge problem getting them to understand customer service and satisy me in respect to an item which the thin leather covering is tearing away. I live in the Bahamas and there's a huge cost for me to send the item back and if it was to be replaced, i would have to again pay hundreds of dollars in shipping, customs duties etc. Please help me! Lloyd Turnquest lturnquest@jsjohnson.com 242 393 6286 (W) 242 393 3711 (H) Carmen 4/2/11 My nightmare with Ashley Furniture begun when I had to replace a furniture piece through their insurance company. The insurance company did its part and paid for the replacement furniture, however, Ashley has given me the run around for 3 months. The store manager in Melbourne, FL promised me delivery by the end of February, then March 22nd, then April 2nd. Today I called to find out when delivery was scheduled for - they said between 2 and 5pm. No one showed up, I called the store, it turns out my furniture was not even in the truck and once again the sleeper sofa is back ordered. Stay away from this place!! It is really a nightmare, plus the worst customer service I've ever come across. Save yourself a lot of aggrevation and time! Go to Haverty's. Alex- Mesa, AZ 3/29/11 Hello, We purchased furniture on black friday november 2010, Ashley's agreed to hold all furniture till March for Delivery. We had them Deliver the Furniture the first week of March 2011, when we moved into our home. There were several scratches on chairs and a actual chunk from our entertainment center was missing (you can see particle board, so it's not small) and they brought out 2 wrong items. The delivery drivers were talking about there crazy night before... How drunk they got at the casino, and how they didnt get to bed till 4 and how the other never went to bed. Apparently they thought that was ok with us. They explained to us a Customer service tech would come out to check all the furniture and fix or replace the broken stuff, but that we would need to call and schedule that. We called as soon as they left and scheduled for March 27th. We drove to Ashleys to make sure next delivery everything was right and they fixed the 2 items that were wrong. Not a problem. March 27th we waited around all day for them to show up. No one called, no one showed up. I called Ashley's Customer Service Line, and literally spent with no exaggeration 1 hr and 11 min on the phone mostly on hold. The Lady told me we never were on the books for that day. I told her i have had broken furniture that was delivered tom me almost a month ago and that i wanted these things replaced. She told me she can schedule me for April 16th. I told her i have waited enough time with Ashley's furniture and that they can come pick the furniture up and issue a refund and i would go elsewhere. She laughed at me and told me i had 3 days to return the furniture. I told her that this sale shouldnt be complete until i recieve all my furniture in a new state. I asked her " so right now, even if no one comes from ashleys to fix my broken furniture, I am stuck with this crap" she said yes. So i told her i spent a lot of money to buy broken crap. She put me on hold. She finally scheduled me for a CSR to come out for Friday April 1st. I informed her i would be at work. She told me i would need to clear my day if i wanted my furniture fixed and replaced. There are a few more things i can explain better by phone.. Horrible CSR, and Horrible product. Christina 3/30/11 I have always bought furniture from Ashley but now I have decided to go else where to get better quality and customer service. We have been hung up on by the Customer service here in the DFW,TX and been fooled by so many people. We purchased over $3000 worth of living furniture and the only reason they give for their products shedding is natural wear and tear. Sounds like CRAP was sold to us. I asked for them to be replaced 8 months after purchase and they refused. Took me calling two months after them having in there store to see what the deal was. Salesman at store lied to tell me they were on order, so I assumed and they were waiting and they never came. STORE IN NRH, TEXAS IS HORRIBLE! Please buy from somewhere else. I don't wish this service upon anyone. Diana 3/31/11 Like many of the others, they sold me a few products that were NOT in stock and then kept promising delivery dates..... they sent me a PUB table instead of the reg height table & 4 booths- 1 was already damaged upon arrival..... so weeks later we would have to use phone booths or booster seats if we wanted to eat at our table.... I am goin to keep this posted on my facebook etc........... for all to see- just like all my friends and family whom have seen the furniture at my house!! NEVER BUY FROM ASHLEY- GO 2 DOORS DOWN AND GET IT CHEAPER AND A REAL DELIVERY DATE! Debbie 4/1/11 I purchased a dining room table two weeks before Thanksgiving. It was the middle of February when it was finally delivered. A few weeks later, I purchased a set of Sterns and Foster mattresses relying pretty much on the sales lady's recommendations. It was delivered within a reasonable time (two weeks later); however, when I laid down on the bed, I was very disappointed. The mattress felt like a large brick with a foam padding on it. My back started hurting the very first night but I thought I just need to 'get used to it." Buy the third night I had to start taking Motrin for back pain. The fourth morning I woke to severe pain and have not slept in it since. I called the store who said there was nothing they could do. DO NOT SHOP ASHLEY FURNITURE for bedding! lauren 4/1/11 I recieved my furniture a month ago and waited about 60 days for it and when i got it it was all the wrong order. so i thought okay ill just call the store and have them put in a reorder. So i got reorder well 3 weeks later i didnt hear anything about the order or when it was gonna delieverd. so i called back and they said that they had no record for my change of order when i called three different times. finally my furinture was supposed to be delievered today and i told them they needed to call me before they come or when they were here that way i was there at home. But i got no call at all. So i calledd customer service again and they said dont worry they will call and they were yelling at me. They came around for the second time and they didnt call me and left. well now im without furn. again and its been 2 months now and its really annoying. REALLY BAD CUSTOMER SERVICE. i dont recommened it to ANYONE Angie, Long Island, NY 3/25/11 Holy CRAP.....Here I go....furniture delivered YESTERDAY and the drawers don't work!!!! AND a MONTH to wait for repairs!!!!! I'll keep you all posted.....I feel DOWN HILL from here.... Bill Williams 3/27/11 Do not buy ASHLEYS protection plan. Its a joke. You call Montage if you have a problem and they want you to explain them why the furniture is doing want its doing then they want you to take a picture and send it to them and they decide what they are going to do about the problem. Sounds like a long and drawn out situation. LILLIAN LINDER 3/18/11 When I saw the shay bedroom collection I feel in love, I went to the store and realized I couldnt afford the whole bedroom set so I brought just the bed with the intentions of purchasing the other pieces later however when I got the bedroom set home days later it began to tear up. I paid 1000 for a damn bed to now have my box spring and mattress on the floor and the company telling me theres nothing they can do and I am so frustrated I do not know what to do. Shawn 2/18/11 This company this thoe worse to deal with. I bought a bedroom set and was told the night stands are on back order and not to worry they should be ready in two weeks. When they brought the bed the rails were broken and had to wait 2 more weeks for new ones. I will say they fixed this issues with no problem just a long wait for something they broke. For the night stands the order was then put on backorder again and had to wait. No one from the company called me by the date told me. I had to call to find out the were put on backorder a third time. I asked them what they felt should be done and they offered me a $200.00 store credit. When I told customer service I did not want that why would I put myself through more stress and never know when I would get what I buy from you she changed her mind and told me it was a Visa gift card I can use anywhere just to get me off the phone and I would get it in 4 to 6 weeks. That time past no card called again and then was told they have never offered Visa gift cards and I had to except the store credit. Customer service hung up on me 4 times informed me each time I called that the managers were in meets could not speak with them. PLEASE DO NOT BUY ANYTHING FROM ASHLEYS you do not need the headache. Mr. Ellis 3/21/11 This has been the worst furniture buying experience!! The customer service sucks. Getting my furniture in a timely manner sucked. Getting the right furniture, didn't happen. Service after the sale sucks. How can you give someone in store credit when they don't want to do business with you?? FAILED ashley FAILED. Customer satisfaction sucked!! SHOP ELSEWHERE SAVE YOURSELF THE ANGER!! EPIC FAILURE!!! Nathan- Unsatisfied Consumer 3/21/11 Horrible Customer service. I paid half down and was promised to get my order delivered the following week. The manager of the new Store in Burbank, CA was unhelpful and appeared to be unconcerned with my complaints. He evaded all responsibility and blamed it on the delivery warehouse, told me the conversation I had with headquarters in Wisconson was misinforming me about the delivery, and never returned my calls. After finally getting ahold of him he responded by saying "I got busy". I took time off work and now have to take another day to take time off, but apparently I'm not busy. From the beginning of the sale I had a bed feeling about their customer service and I should have walked away after my 1st instinct. Won't shop there again!!! On Back Order 3/21/11 I went to Ashley to look for a new dining room set. After a few hours we found a set that my wife and myself love. It seems that their salesman was quick to process my credit card information and collect. This was in November of 2010. My scheduled date of delivery was on or about the middle of February 2011. Three days prior to the delivery date, I received a call from an Ashley representative saying that my chairs of my furniture set were discontinued and was encouraged to mix and match with another set. I returned to the store the very next day to express my disappointment. I was then told by a so called "store manager" that the chairs I ordered were placed on back order due to the past winter storms.( Apparently the original LIE that was told to me was not shared with this guy.) He also said that my chairs would be available by early April !! Ashley had already received the money for my items, I had already paid off my credit card. Now I am being told another 6 to 8 weeks for these damn chairs !! This company has the audacity to have some low level representative call me on the phone late in the evening and say "either cancel the order or wait it out". When I convey my displeasure in this entire experience, his emotionless response ( as if reading off a cue card ) that I should cancel if displeased and the Corporate office shall process me my refund in 10 - 14 days !! WTF? Are you guys kidding me? Ashley Furniture Inc. doesn't care about customer satisfaction. Customer support is not in their vocabulary. Not only am I going to spread word of this horrible experience to all my friends and co workers, I may even drop a nice little letter to the Better Business Bureau and to the local news. The fact is this, they sold me items which they knew in advance that was on back order and NEVER told us until 3 days prior to the original delivery date. They flat out refused to sell us the show room pieces nor were willing to offer any compensation for the inconvenience they have caused me. Nadine Graham 3/22/11 Ashely Furniture.................NEVER AGAIN!!! Frances Switalla 3/22/11 I will never buy from Ashley again nor will I recommend them to anyone. Reason: I bought an electric recliner and paid $79.99 for leather warranty - it is peeling. The chair also has a 5 year protection plan. They want me to go to the store and pay them $45.oo and then they will come fix a spring that broke. Sandy 3/23/11 Purchased an Ashley bedroom suite the mattress has a 5 inch space between the headboard and mattress, our pillows fall down through constantly. Now the salesman said all of their bedroom sets are like that he seemed to think it was kind of amusing. It has drawers underneath so if you push the mattress up against the headboard then you have 5 inch space at the bottom exposing the clothing in the drawers underneath. The manager said he spoke with Ashley Furniture for 2 hours and they never have had any complaints about the bedroom furniture they sale. They have gotten their money and frankly they don't Care. People should not be treated in this manner Long Beach. Colton, CA 3/24/11 Ashley Furniture does not care about customer satisfaction!!!!!! Betty 3/24/11 I will never buy anything from ASHLEY FURNITURE in Cordova, Tn again!!!!! We bought the 5 yr warranty and now having problems with the furniture (sent pictures in Dec..rep came out in Jan and have not heard a word from them since. Today is Mar 24, 2011)) I called the customer service dept. and no one has a clue about what is going on...I asked for the manager and they stated she was on another line...I heard for over 30 mins. I called bk and asked for the Regional Manager's name and number from the store and customer service and strangely no one knows his name or number!!! I feel I am getting the run-around! I have heard this same story from many ppl! Sharon Riley 3/24/11 Same old story. Purchased $4,800.00 in furniture and mattress sets from Ashley furniture in Elkton. Md. on 2/12/11. I was told all was in stock and would be delivered in 2 weeks, except the mirror from one of the bedroom sets. Two weeks go by no contact, no furniture. We called the store and were told that various pieces would be in at different times during the month and be delivered as they came in. Asked to speak with the Manager and salesman. The Manager was on vacation and the salesman was not in. Called and left messages for both. Nothing Happened. Called today, was told that all furniture is on back order, may be delivered to the store on 3/26 ( as it is a tentative date )but would not be delivered to us on that date. Asked for the Manager, he's no longer with the company ( I can see why). Asked to speak with the salesman, he's with a customer ( poor thing). I left a message for him telling him that he better start looking for a new job because he's getting fired. Asked for the name and number of the top person,they said only a Manager. I finally got the name of a General Manager along with a number to call. Told these folks that my Grandchildren have been sleeping in sleeping bags for 4 weeks and I want the furniture asap. They could have cared less. Sent an email but will probably never get a response. I will never shop there again and will make sure that no one I know ever does. This is the worst experience I have ever had. I work for an organization that deals with customers. We would never allow our customers to go through this. Next steps for me is General Manager, Corporate Office, BBB,and whoever else I need to go to. Oh and PS, The Salesman just called me...wanted me to know that he would do everything he could and it's not his fault. Steven 3/15/11 Ashley furniture in Grapevine Texas sucks. The sales people followed us to the parking lot when we were leaving in order to pressure us to make a purchase. Their customer service department in Gran Prairie is very bad, people are rude and the managers are rude. The manager will hang up the phone on you if you interrupt him. They treat their customers bad and they do not honor their manufacturing defects. EMILY 3/15/11 I PURCHASED A FLOOR MODEL SECTIONAL AND THEY RESOLD IT!!!!!!!!!!!!!!!!!!! diane mcknight 3/16/11 MY HUSBAND & I ORDERED OUR LIVING ROOM FURNITURE ON 2-12-11. WE WERE ALSO TOLD WE WOULD HAVE OUR FURNITURE IN 2 WEEKS, BUT PROBABLY SOONER. IT IS NOW MARCH 16 AND WE STILL HAVE NO FURNITURE. WE HAVE CALLED CONTINUOUSLY TRYING TO FIND OUT WHAT IS GOING ON AND WE WOULD NOT GET A RETURN CALL UNTIL WE KEPT CALLING BACK. EVEN THE STORE MANAGER OF ASHLEY FURNITURE ON CORRIDOR G IN CHARLESTON WV, DID NOT CALL ME BACK UNTIL I CALLED 3 TIMES. EACH CALL IS A DIFFERENT STORY AND ANOTHER DATE IT SHOULD BE DELIEVERED BUT IT NEVER HAPPENS. WE WERE TOLD OUR ORDER WAS A SPECIAL ORDER BUT IT WAS NOT. INTO THE 3RD WEEK WE WERE TOLD THEY WERE OUT OF STOCK AND THEY WOULD LET US KNOW WHEN IT WILL BE AVAILABLE. AGAIN A DIFFERENT STORY WHEN WE CALLED. WE WANTED OUR MONEY BACK BUT WERE TOLD WE WOULD BE CHARGED 20% RESTOCKING FEE, WHICH IS CRAP. I COULD GO ON FOREVER. WE WILL NEVER BUY FROM ASHLEY AGAIN & I AM TELLING FAMILY & FREINDS ABOUT OUR TERRIBLE EXPERIENCE. DIANE MCKNIGHT Fer in PALM BEACH GARDENS 3/17/11 I PURCHASED A BED FRAME FROM ASHLEY FURNITURE ON 12/10. WITHIN 2 MONTHS OF HAVING THE BEDROOM THE SIDE RAIL WAS SPLIT BY THE METAL PIECE ATTCHED TO THE HEADBOARD. AFTER FURTHER INVESTIGATION OF THE RAIL, THE SIDE RAILS WERE NEVER SCREWED ONTO THE HEADBOARD AS THEY SHOULD. WHEN I CONTACT CUSTOMER SERVICE ABOUT THE INCIDENT THEY WANTED ME TO PAY $45 TO HAVE SOMEONE COME OVER TO FIX. JUST A THOUGHT ISN'T THAT WHAT I PAID DELIVERY FOR, SO IT CAN BE DONE CORRECTLY THE FIRST TIME. NEVER SHOP THERE AGAIN! Allison 3/16/11 I was so pleased with my purchase of a new bedroom set from Ashley, my sales person was great, the manager was great, everything fell into place perfectly the day that I purchased my furniture. My delivery time that I was given was fullfilled in the time they had said which was wonderful. However, the day of delivery and after have been a NIGHTMARE!!!! I had hardwood floors laid the day prior to delivery and stated that to the delivery team and they said they would take caution not to damage it....WRONG!!!! Four boards were scratched during set up. I called and was insured that it would be taken care of. It has not been taken care of yet but I have spoken with my contractor and they have contacted him and he has the go ahead to make the repairs and send them the bill, so I feel confident that it will be resolved. On to the next disaster, at the end of set up one of the delivery guys tell me that the main support feet were not in the box and that until I received them not to put the mattress on the bed, he said that it would be in within the week. I was fine with that, thinking that I would have them in a couple days. I called the end of the next week to be told that the piece I needed was on backorder until April 3rd---another month without a bed to sleep in was NOT going to happen. The lady I spoke with left a message for someone to call me back, which this was Friday, needless to say I did not receive that call back. I called on Saturday and was PROMISED I would get a call on Monday. Monday came and went with no call, then I finally called on Tuesday at lunch and they were magically working on my case to find a piece for my bed. My ONLY alternative to Ashley was 1) to get the piece for my bed within 2 days or 2) bring a truck and take it all back for a full refund. I was called back within an hour after I gave them that alternative and was told that they had the piece and it would be delivered and installed the following day. Now tell me WHY in the hell did I have to show my A@# to get this problem resolved? I am not an angry person and do not like to be ugly to people but in this case it was the only way to get my issue resolved. Ashley furniture has lost my business and believe me I have told this story to whole lot of others so whether they choose to try their luck or not with this store is totally up to them. I just hope that the warranty I bought never has to be used and if so that it will not be a DISASTER as well. I will shop little companies from now on because they care about their customers, Ashley needs to get their head out of their a#$ and realize "WE" the customers are why they are in business and start treating their customers with respect and not make promises unless they can deliver. Good luck if you choose to buy from Ashley Furniture is all I have to say!!!!! sandy 3/16/11 Well you guys, I told you I would let you know the outcome of the Ashley Store Manager coming to my home to inspect mhy mattress on the 15thof March. Well,he did come,but not at 5pm, but 9pm. which was fine with meas long as I was getting my mattress inspected and also have the opportunity to prove him wrong as well. The manager inspects the mattress and says its free from stains,tears, and seam damage so I should be able to get my mattress with no problem.He also said that he was gonna call the warehouse manager to let him know that I didn't need another tech to come out to look at the mattress....the tech is scheduled for march 16th between 1-4pm. Well, he also said that the warehouse manager should take his word for it sincehe is a manager and that he would call me in the morning to let me kknow that he spoke with the warehouse manager. I had to call the ashley store manager at 12:15pm march 16th to see if the tech was indeed still coming today because I had not heard from him like I was told I would. I spoke with the store manager and he tells me that the warehouse manager said that the tech still needs to come out to myhome since he is certified and trained to see spots. Now, on the saturday of the delivery, I was told by the meth addict delivery person that the tech missed the spot and that they aren't trained to see spots,but only measurements. Hmmmmm, is it me, or do we smell a LIE? Its funny how the warehouse manager took the word of a crackhead and is sticking to it strongly when the store manager came out to see the mattress himself and verified its nothing wrong with it. Also, if there was a spot, why didn't the meth addict delivery person take photos of it for proof? I think that makes more sense than the prick warehouse manager taking his "word" as if this man is Jesus himself in the flesh and can't lie! Also, the warehouse manager stated to the store manager that the techs are certified, so does that mean that his delivery guys aren't? I feel that the delivery guys need to stick to just that and stop trying to take on the technician,manager and corporate level of decisions.....that is why your job title is delivery guy, u get paid NOT TO THINK AND MAKE DECISIONS! I feel that the warehouse manageer and the delivery guy that came to my home are buddies and trying to cover each other's lies,butts,whatever! I wouldnot ever buy anything from ashley furniture ever again. Also, I will not stop until I GET MY LOCAL NEWS STATIONS,ALL SOCIAL NETWORKS AND MY ATTORNEYS INVOLVED. Something needs to be done so that this level of service is stopped and other consumers can be aware of how they truly plan to spend their dollar. If you want to be treated poorly, lied to, robbed out of your hard earned money, GO TO ASHLEY FURNITURE WHERE THEY DO IT WITH PRIDE,NO HESITATION AND NO REMORSE! O, also with a smile on their faces. Wow. I just don't understand how the last decision for a mattressto be delivered is up to the delivery person....if that is the case, whydo you need people in managerial positions if you have delivery guys calling the shots? Ashley furniture can save money by firing the warehouse manager if that is the case since he lets his employees decisions override his. Ashley Furniture robs us daily of our money to pay people like this and to make decisions that effect us daily, WHAT A COMPANY! To everyone that is dealing with an unresolved issue with this company, GO TO YOUR NEWS STATIONS, MAKE POSTS ON FACEBOOK, MYSPACE, TWITTER! SPREAD THE WORD ABOUT THIS COMPANY AND I BET THINGS WILL BEGAN TO CHANGE ONCE THEY ARE EXPOSED. DON'T TAKE IT LIGHTLY, DO IT AND LET'S WATCH AS THEIR BUSINESS BEGAN TO SINK LIKE OUR DOLLARS WHEN WE PURCHASED FURNITURE FROM THEM! Sandy 3/12/11 I purchased furniture from ashley furniture store in 2007 and I also purchased the montage warranty. I recently had to call the corporate office for my warranty on my mattress that is defective. They had technician come to my home and inspect the mattress to make sure that the mattress was free of spots and stains,and also check for any dips and uneven sections. The tech saw the mattress was free from spots and was uneven so he then made his report and filed it so my mattress could be replaced.We were told to go in the store to pick out another mattress. The delivery date for the new mattress was scheduled for March 12,2010. The delivery guy came into my home and told me that he was going outside to get the new mattress. He goes outside and makes a phone call to his warehouse manager to report a stain that he saw on my mattress.First of all, there was no stain or spots on my mattress. Second of all, he called his manager without my knowledge. At this point, he comes back into my home with another delivery guy after making the phone call to tell me that he could not give me my new mattress due to a spot being on my mattress. I called the store near my home where I made my purchase to speak with the manager that was handling the mattress issue. He asked me to forward pictures through email to him. I did as he asked. He then tells me that it is nothing that he can do but forward everything to corporate because he thought he saw a spot as well on my mattress in the picture. The mattress is cream colored with a darker cream undertone where all of the designs are. I am upset that I have treated like this by them when I have spent my money.Also, the delivery guy that came into my home looked like a meth addict with tattoo sleeves, oily hair, dingy clothing with no logo of ashley furniture on them and a dirty baseball cap with ashley on it that was written very small. I would never recommend anyone to deal with ashley furniture store again if I do not get my replacement mattress.They are scheduled to come on tuesday, March 15th 2010. We will see how this goes. Im sure it will be something wrong then as well so they will not have to replace my mattress.I will post another blog then to let you all know the outcome. I was always under the impression that ashley furniture store had a good reputation until having to deal with them on resolving a product issue. I looked over the fact that I had to wait over a month for my furniture both times I made purchases in the past and still went them to with the mindset that they will have quality customer service......I was soooooo wrong. R Lujan 3/13/11 As of this date 03-13-2011 I am having a terrible experience after making a purchase at ASHLEYS Furniture store in Pearland. My daughter applied for credit to purchase the living room furniture that was on sale at the Pearland Store but her credit was denied because lack of credit. It was the last day of the sale so I decided to purchase the furniture for her and charged the entire purchase to my credit card. I never asked for credit nor did I pay for half and bill me later. To do something such as that you have to apply for credit I never did. . I gave them my card and said put it all on my card. As an appreciation for purchasing my furniture and paying for it the store manager gave my daughter a plaque that was on sale that she wanted for her room. I than picked up my own furniture to avoid delivery charges and everything was great. Here comes my bad experience... It took the clerk forever to input the items on the computer she told me she was having problems because the computer kept going down.. I said do what you have to but make sure my invoice is marked paid in full... She said it did and she showed me the paid in full on the invoice. seems that the invoice was divided into 2 one with the items I was carring out ...lamps, rug, and the plaque very clear said paid in full and than the other invoice so that I could pick up the furniture.. Never inmy wildest dream would I imagine that I would run into any problem. I picked up my furniture brought it home but the sofa had a break in it which we didn't catch because they were wrapped up and we did not unwrap it because it looked like it might sprinkle on the way home...It did not so we were safe. I called and since I picked it up I had to go back and exchange....Bummer!!!! so I did and everything was fine... I was happy with my purchase..UNTIL approximately six months later I started receiving mail from ASHLEYS since I was not interesting in buying anything else. My response is to trash it as junk mail. later I get another so I decided to open it to see maybe there was a coupon or something.. it read SECOND NOTICE Not me but my daughter who was denied credit had a balance due. NOTE she never bought anything because her credit was denied. Assuming this letter was for me because my daughter and I have the same name spelled a little different , I called. I was told I had a balnce I said NO I PAID IN FULL!!!! the person that answered said he would look into it and get back with me...NEVER HAPPENED.... I now have a THIRD NOTICE!!!! I called and complained again this time I think a supervisor gets involved...Does it get cleared up...NOT YET still complaining... My next step is to report this incident to the BBB because I refuse to get charged twice and than get threathen that they will pick up my furniture for the mistakes they make yet my credit card got charged for the SALE purchase price and by the way my credit card balance is now -0_ because i paid that off to avoid interest charges... I would be more than happy to return this furniture but first I want my money back up front including my time and gas for picking it up twice and than for all the trouble they have caused me trying to resolve this matter which has not happened yet IF YOU EVER DECIDE TO BUY SOMETHING FROM ASHLEYS MAKE SURE THEY DO NOT HAVE YOUR NAME Pissed off 3/11/11 This is by far the WORST experience I have ever had with a company. The furniture sucks, customer service sucks, everything...SUCKS! I paid alot of money for my bedroom set in full because I had to or else my credit card would charge me interest. I didn't receive my bedroom furniture for another 2 months after that. Not only did my stuff come on different days, one of the drawers was broken. It took me weeks to get in touch with the customer service office because they never answer the phone. FInally I get a new drawer sent, and they sent me the wrong one. So 6 months later I still have a broken drawer, a drawer sitting in a box in my bedroom, and I am still waiting for the new drawer to arrive. THey offer me a discount on my next purchase...what makes them think that I will EVER step foot into their store again. SOme compensation..it's more of a co-out to cover their own ass that they "did something" for their customer. F You Ashley Furniture ANGELA 3/9/11 I really wish i would have never purchased this funiture from Ashley, this has been the worse experience in my life! Every week it's a new excuse or a new item that's out of stock. It's really sad to read all these reviews about such a well known place of business like this! I'm thinking about callingthe news on these guys they need to be exposed and maybe this madness will stop. James Morgan 3/4/11 My name is James Morgan I purchased a Ashley Furniture item (reclining sofa and love seat set) that was sent to me damaged. Once they sent repair parts and repair man, the repair man stated it could not be repaired. The repair man called them and asked why they would not return the item for a new one due to the level of damage. He was told on speaker phone that he was to "repair the couch for under $200 we do not want to replace this item." After a brief back and further over the price the repair man explained this would take some time and would not be repaired in it original state. He finally told me to fix this seriously damaged sofa, he would have to create a part and place it under the leather they provided. This is not what I paid for... DO NOT WORK WITH OR PAY FROM THIS COMPANY! 03-04-2011 Aaron Cunningham 3/6/11 Bought a bedroom set--King sleigh bed in February 2010; first, our salesperson had mistakenly forgot to include the rails with the delivery...so, after planning to be at home for the delivery, we are informed that since the rails were not included, they would have to reschedule; next, upon delivery of the bedroom set, the delivery people break off one of the dresser knob supports, and they ask for a saw--to which they proceed to fix on the spot, then they notice that the side rail on the bed is cracked, they take note of it on the delivery receipt and assure us that they will quickly get a replacement...after a week of not getting any calls...either for just general followup on satisfaction, or regarding our cracked rail, we go into their store, and the manager states that we should have gotten a call from the Ft. Wayne, Indiana office, and assured us we would get a call the next day....well, here we are, another week later, and still awaiting for that next day call, and certainly debating our next action to take. Both me and my wife will certainly try our best to inform everyone of our experience and strongly advise against every shopping with Ashley Furniture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hris 3/1/11 Ashley Furniture is the Worst! I will NEVER buy from them again! Bought 3 couches from them and one of them broke after 6 months. They said it would take 2 weeks for the part tp fix it and its been EIGHT WEEKS and STILL no part! They never return phone calls. NEVER AGAIN! Mary 3/1/11 Ashley Furniture is a terrible company to purchase furniture from. They do not back their product!I bought the extended warrantee, and they will not fix or replace my damaged table! Absolutely horrible. Their product is junk and they are not a reputable company!!! Pamela Rowland 2/25/11 I bought a couch from Asley furniture in 2007. By 2009 the couch fell apart. The frame broke and I was told a technican had to come to the house to examine it. I paid $39 for him to check it out and was told it was my fault it was broken and it would not be covered by any warranty. But for $ 150 they would pick it up and take it to their warehouse and repair it for $ 55/hour. ARE YOU KIDDING ME? BUYER BEWARE! Seems like customers are never right and are treated rudely and unprofessionaly once they get your money. I WILL NEVER SHOP IN EITHER ASHLEY OR MORRIS FURNITURE AGAIN!!! Ralph A. 2/24/11 Too bad that ZERO is not in the raiting report, because that is what my number would be. To the people that buy from Ashley, sorry people Ashley is the worst furniture store to buy from. Someone needs to put them out of business. The first furniture that we bought from them, couches with warranty and let me tell you don't buy the warranty from them, that warranty SUCKS. We payed too much for the warranty for them to send us a stain remover that costs five to ten dollars. When you call Ashley and tell them that, that's what they did, guess what they tell you, they SUB contract the warranty with another company. That's what they tell you so that you can get off their back. Well guess what guys after a long time time of looking for furniture we have decided to go back to Ashley for a dining room table. The sad thing about is that, that was my wife's VALENTINE'S present. I taught that they would have it ready for that day and they didn't. I asked why they couldn't have it ready for that day, and guess what the employee had said, I don't know if the P.O. would be clear by then. I couldn't even get my wife's Valentine present in time because they have P.O. issues. That's not my fault I'm the customer and I'm paying for an important day and I can't get it in on time. So I spoke with my wife to let her know what was her Valentines present and she said that it was ok for the delay. The delay was going to be seven days. We decided to pick it up instead of paying 99 dollars, at this time guys with this economy we have to save what ever we can, we decided to pick it up. We were told buy the main Ashely furniture finance accountant that they would call us when the furniture is in the warehouse to be picked up, to be honest with don't wait for them to call you call them they are so F____ up in the warehouse outlet. My wife had to call on the next day that they had said that they would call us, guess what they had said that the furniture was in, but we would have to wait for two days, the office was closed. O.K. we waited we went in to pick our furniture, as we go in my wife gives her drivers license, that is what they ask for, they didn't tell us, but a sign does that the wait is 60 minutes, so we waited because we were all excited that we were going to get a new dining room furniture. My wife my two kids and my self. Everyone the Ashley OUTLET in New Braufels is so out of control that EVERYONE at that warehouse needs to be fired except the guy that is loading the truck. He was the only hard worker. This what happened we walk they tell us that they would call us when they are ready AGAIN, well two hours latter people literally outside trying to get the furniture that they have purchased, it was just out of control no supervision at all. My wife spoke with a lady that was returning her furniture back to them and didn't want no business with them for the rest of her live. She paid CASH for her furniture. It was made very HORRIBLE. She showed my wife all the issues with the furniture and let me tell you they way that they made it, it would off been better made in CHINA. She drove an hour to pick and she had to drive an hour to drop it off. WELL people she was not the only one to leave her furniture we were the other ones too. WE canceled ours right then at that moment. We would never ever buy any furniture from Ashley and yes we are going to let family members and friends never to buy anything from Ashley. One thing I have told my wife is we need to report it to BBB and our News company. ONE I HAVE TO SAY, NEVER SHOP AT ASHLEY i think that the ones made in CHINA are cheaper, but you don't have to put up with this. I hope that people read the complaints before they go to any ASHLEY stores. Ralph A. 2/24/11 Again Ashley too bad that you dont have a ZERO in place, but that would be my numbers not just one but two. I will contact the BBB and all my news companies and let them know how bad Ashley Outlet Furniture stores are. Yall SUCK. Someone needs to shut them down. Who ever owns Ashley needs to be fired and be bought out maybe from the ROOM STORE, the management their is better. Blackman 2/21/11 I wish I had check out this site before going into Ashley. After searching for the contact number for Corporate Office, this is when I notice everyone going thru the same problem I am. I purchase my furniture on 12-19-2010....i was told I would have my furniture before Christmas......I receive my furniture a couple of days before New Years. I have been trying to get a replacement seat for my dinette set every since. I have made severaly phone calls....first I was told a replacement seat would be send out.....after a couple of days of no seat...i call back and was told seat had just been ship.....after a coupld of days went by(no seat)....i call back again and was told I would get the whole replacement chair.....after a couple of weeks has gone by, i finally talk to person Eric(who sold me the furniture)...who said he would call me back.....it has been 3 days.....no callback yet......I guess I will wright this off as a lost. Lisa Jones 2/22/11 I bought a leather couch set paying 1800.00 I have had the set for less than 2 years and one of the cushions is unraveling, now they want me to purchase a new cushion for 65.00 what a rip off. Poor quality of furniture, I have ever purchased and I will never buy another piece from them. Wally Eastwood 2/11/11 We just finished adding a master bedroom for my mother. She was so excited to buy her new furniture and decided to go to Ashley Furniture. (BIG MISTAKE!) She paid in cash $4,160 for her furniture on January 20th. She was guaranteed by the salesperson that it would be delivered to her on February 2nd. After she paid she was told that their computer was down and they would call her to confirm the delivery time later that day. After four days go by still no call she decides to call them. They tell her sorry your furniture is going to be much later than promised. At this point my mother says fine give me my cash back so I can go somewhere else to buy. They say fine. She goes back to store and IS NOT given her cash back. Instead is told we will send you a check and can take up to 21 days. Now has no cash no furniture and no way to buy new furniture! I'm a comedian in Vegas and tell my audiences nightly what a joke Ashley Furniture is. The only good thing that happened from this is I got some new material for my act. By the way she is still waiting for a check... karen 2/11/11 I will never buy ashley products again. We purchased a sofa sectional and within 3months the material began to stretch out and the cushions would not bounce back into shape after sitting on them. We contacted the store but were told that our 1yr Limited Warranty had expired . Read the warranty and all of the limitations and exceptions would apply to most complaints and or problems with a product sold by them the wording is confusing and the specifics are not clear as to what they will do for you in the event their prodcut fails. Wally Eastwood-Connie Polimeni 2/13/11 DON'T EVER BUY AT ASHLEY FURNITURE!  We just finished adding a master bedroom for my mother. She was so excited to buy her new furniture and decided to go to Ashley Furniture. (BIG MISTAKE!)  She paid in cash $4,160 for her furniture on January 20th. She was guaranteed  by the salesperson that it would be delivered to her on February 2nd. After she paid she was told that their computer was down and they would call her to confirm the delivery time later that day. After four days go by still no call she decides to call them. They tell her sorry your furniture is going to be much later than promised. At this point my mother says fine give me my cash back so I can go somewhere else to buy. They say fine. She goes back to store and IS NOT given her cash back. Instead is told we will send you a check and can take up to 21 days. Now has no cash no furniture and no way to buy new furniture! I'm a comedian in Vegas and tell my audiences nightly what a joke Ashley Furniture is. The only good thing that happened from this is I got some new material for my act. By the way she is still waiting for a check...  Jenifer 2/14/11 After 1 bad experience we went back to Ashley to look at bedroom furniture. On questioning the size of the bed, salesman assured us he would work with us and the same bad experience wouldn't happen again. WRONG. It was worse with the salesperson making promises that he couldn't do. After we paid cash, almost $1700, we measured and the bed was way too large for the room. Went back to cancel in less than 24 hours and were told at that point the refund would be store credit. At no other time were we told this. Spoke with manager and he had the salesman call my cell phone and left a voice message that the refund would be store credit. We do not want store credit. We want our money back. There is nothing there that we would want to buy at this point. Comparing this to a bad experience like buying a used car. Will not be back at Ashley EVER. Ashlee 2/14/11 DONT BUY ANYTHING FROM ASHLEY FURNITURE My boyfriend and I had placed a living room set on layaway as we were soon to be moving into our new house we had built. When I called to make the first payment, they told me no layaway orders were placed because they were going out of business. (As the owner of the Altoona and Johnston stores in PA was going bankrupt) They said we should have been notified. We were not notified by mail or phone call. We waited then closer to our move in date and when we were sure of when we were moving in my boyfriend called Ashley to see how long it would take to get our furniture. They told him on the phone it would be 2 weeks, which timed out to be perfect to move in. By the time we got to the store that evening and actually placed the order, paid in full and were ready to leave, they said it would be 4 weeks. We called and complained and they said we would get it last week, we have not and it will not be here until next week. This is the worst place to buy from and the worst customer service I have ever had. I would not give this piece of shit business another penny of my money. They deserve to be bankrupt and go out of business as they clearly can't run a business. Hopefully the owner loses his house in it as well and DOESN'T have any furniture to sit his fat ass on. AMBER 2/16/11 I WILL never order from Ashley Furniture again !!!! This furniture store does not value there customers at all !!! Poor service!!! Might I add I have been waiting 3 months on furniture and still dont have it .... Lindsey 2/16/11 Absolutely do not buy from Ashley Furniture unless you KNOW you are going to keep what you bought! HORRIBLE CUSTOMER SERVICE! I was sold something for a bed that was not needed and DID NOT FIT the bed I bought, and the store would not let me return it to them. I have to drive an hour out of the way to return it to the warehouse!! Wilmington, DE store off Rt. 92 = PATHETIC 2/17/11 Eight consecutive weeks I've been given the "Oh, sorry, 'they' forgot to put your bedroom set on the truck...we'll make sure it's on there next week for sure" routine...I mean if you're going to lie at least mix it up a little! I still have not received the set and they refuse to refund my money so I have no other recourse. What an absolute joke, I will never do business there again and to anyone reading this: unless you have the patience to wait three months or more, DO NOT SHOP ASHLEY! Horrible attitudes, culture and service! How the hell this company is still in business defies all logic. jeff 2/17/11 just another person swindled by this company. Cathy Bestland 2/17/11 I purchased a recliner from the Montrose Colorado Store on Jan 16, 2011. I was told they would call me when the chair arrived at the store in 3 to 4 weeks. After 5 weeks I called the store to see if the chair had arrived and was told that the chair had been discontinued and I would have to take the floor model which had no warranty. I told them I would not pay full price for a used chair which had no warranty when I had paid for a new chair with a warranty. The store manager (Derek) just laughed at me the whole time I was on the phone. He refused to give me the name of his supervisor. So I have no chair and no refund. In my opinion Ashley simply stole $428. from me. PLEASE BE VERY VERY AFRAID to do business with Ashley Furniture. lisa 2/12/11 never buy ashley furniture, they lie about delivery time they are so rude they should be outlawed Elizabeth Gallagher 2/10/11 Ditto, Ditto, Ditto!!!!! I bought in November and now it is the middle of February. They have threatened me with re-stocking fees, because I want my money back. My point to them is, if it is made they send it. They promised to take 10% off the price to wait 3 more weeks. I was given a date on Feb. 11th at 1:00pm. I called today and as usual, they are telling me two more weeks. There is NO comunication between who ever is making the products and the stores. Then again, the stores just parrot the same thing over and over again. I really wish I had read this page too before walking into this mess. I will never ever consider buying from them ever! You can bet I will be telling everyone about my expierience and advise this page. It is not worth it. And, it is not normal to wait this long. Karin Reed 2/2/11 I wish I would have done my homework and did research on Ashley Furniture before I bought my daughters bedroom set. I usually do and I don't know why I did not this time. What a nightmare! Delivery took way longer then promised then every piece of her bedroomset was damaged either by the factory or even by the delivery people that were supposed to set it up. Unbelievable! I took a deep breath and thought, no big deal I just call customer service and they will fix it. What customer service? They don't have customer service! I had to call over and over and over again. Never got called back. I got so frustrated. Only when I broke down on the phone because my 15 year old had just been diagnosed with cancer and I needed her furniture fixed before she went in the hospital did I get a bit of cooperation. Finally the repair guy came. But he was not able to fix two items. I was assured I would get a call to have them replaced. Two weeks later - nothing! I am going crazy! Never will I buy from them again. Its not like it was cheap either! jimi 2/5/11 stopped by store looking for living room furniture and sales people jumped on you as if you were on a car lot....didn't seem to have any interest in you and offered very little assistance.....couldn't answer some questions....not very knowledgeable about product...won't go there again....everybody wants your money but all you get is customer "NO SERVICE!" FLORA FRANCO 2/7/11 I CANNOT BELIEVE I ORDERED FURNITURE ON 09/03/10 AND STILL NO ONE KNOWS WHAT TO DO ABOUT A SIMPLE BED RAIL THAT IS NEEDED FOR A BED I BOUGHT FROM THEM AND ABOUT 5000.00 MORE IN FURNITURE). I AM TOLD WILL BE CALLED BACK, SERVICE TECHS HAVE COME OUT TO FIX THINGS, WAREHOUSE CANNOT DO ANYTHING, AND AFTER MANY MANY PHONE CALLS, I AM STILL RIGHT NOW 02/07/2011 SITTING ON HOLD WAITING ONCE AGAIN FOR A MANAGER. I THING I WILL DRIVE FROM ODESSA TO MIDLAND AND DUMP THE HEADBOARD I BOUGHT IN FRONT OF THEIR STORE!!!!!I AM SO PISSED I WILL NEVER PURCHASE AGAIN FROM THIS COMPANY!!!!!! Marla 2/7/11 DO NOT BUY FROM THIS COMPANY! I have **on video** the store manager saying they don't actually have to deliver the furniture within any timeframe. It's when AND if they choose. They claim my furniture arrived to them damaged...however, they also stated they never had 3 pieces available. Selling stuff they don't have and likely won't have is FRAUD! RONALD 1/30/11 I bought a sofa and love seat that have velcrow strips that are suposed to hold the cushions in place (HA HA).After complalning to the store where I purchased them and being told to purchase more velcrow and try to fix them my self I thought I would complain to ashley furniture but there responce was the same . Iwould not recomend to any one to purchase any furniture from ashley . And Iwill be looking for some other fool to take these off my hands . Christina 1/31/11 Beware!!! BEWARE!!! B E W A R E !!! NEVER buy from Ashley's Furniture!! We took our time looking for new dining room furniture. We had a hand me down set for over 9 yrs. We went to several stores and kept going back to Ashley's because the set was beautiful and something that fit our budget. Well, now I am so upset and disappointed about the choice we made of chosing Ashley's. We ordered a 9 piece dining room suite priced $3468.59. When the furniture was delivered the delivery guy flung the drop cloth open and rocks flew out on my brand new wood floor, he was like oopps! Did not even flinch to pick any of it up.. . I did. They were not prepared with tools to take off the cloth straps from the furniture so he asked me for scissors or a knife to cut with. As they brought in the furniture I began checking the pieces to make sure there was no damage. Oh boy, right away the arm chair had a 1/4 inch nick out of the wood,the other arm chair and 3 of the side chairs wood looked worn and the finish was not there. The buffet had a knick out of it and the top middle decorative 2ft.x .5 ft was missing from the china cabinet. That's not all the table had a 1 inch deed scrtch and looked like it had been spray painted... kinda like it was used and had been repaired before. I called the store to complain. They wanted to connect me to the technical dept. to set up a day to have the technician come out to repair my new furniture. I told them I didn't want new repaired furniture I wanted the new furniture that I paid for. Well, we set up for a new delivery date again I will be sitting at home to wait for them, again. On this 2nd delivery for a full swap out they only had 1/2 of the delivery . . .i refused the delivery and again called the Ashley store to complain the manager told me he was sorry to hear that had happened and he was not trying to pass the buck but "I" needed to call the warehouse to complain to them. I called and explained the situation and the lady than answered said the manager would have to call me back. Well, Dennis, the manager never called me back. I called him the next day and explained how displeased I was with what was going on and he was like . . . "I am not sure what happened. There are 4 of us sitting around here in the office & we can't figure out why you were only delivered some furniture". "Let me go to lunch and I will investigate the situation when I get back". Why he did not investigate the issue the day before when I called and he never called me back I will never know. A young lady called me back & she helped to set up, again... another delivery date and another day of sitting around to wait for furniture. Okay, now the 3rd time the furniture was delivered . . . one of the side chairs front leg was shorter than the other three legs by at least 1/4 inch. so, I swapped out one of the other chairs from previous delivery, the buffet and the china cabinent looked good as I was excited that we may finally have our furniture . . . WRONG the table had about a 1 foot long & deep scratch on the table top from one side to the other. I have not heard a word from ANYONE about any of these issues. I have been the one making all of the calls to them. I was told after every delivery from the drivers that I would get a courtesy survey call within the first hour of them leaving my home . . . never happened. PLEASE do yourself a favor and save yourself from all the drama and keep your money! DO NOT BUY anything from Ashley's Furniture!! Anna 1/17/11 Exactly WHERE is your Corporate Office????? Do you even HAVE one??????? Ingrid 1/17/11 I bought 2 Love Seats from Ashley in Burbank CA and now advise anyone looking at their furniture to STAY AWAY. Gave them a check for the entire amount (my mistake) because I was told by the sleazy salesman it was 100% leather. 3 days after delivery I suddenly could not BREATHE. Went back to the store, asked what the love seats consisted of and was told by the same sleazy salesman it is leather mixed with polyurethane (bad for asthmatics) and asked for a refund or exchange for something NOT containing polyurethane. The MANAGER (ARMEN) told me he would call the next day, had to talk to his District Manager, have not heard from him since. They lie, they cheat and Customer Service is NON-EXISTENT. Be smart people.......NEVER by anything from ASHLEY. Ryan 1/18/11 Driving over to Ashley in Grand Forks, ND to light up the manager for being an aZZ to my girlfriend on the phone. This company sux. Hiedi 1/18/11 they suck i have the exact same problem "James" does!! the warranty co will only give me 400 bucks on my 3,000 dollar couch that is all jacked up no one will help me and they have screwed me over! H Rodgers 1/19/11 watching my girlfriend cry over a horrible experiance with ashley furniture has me thinking of all sorts of ways to remedy the situation, the initial purchase was a simple one, bedroom suit, double automan (with trays on reverse side of cushions) and a free t.v. given as a gift for making the 4500.00 purchase? the delivery came with a bang! the weak delivery person dropped his end of the dresser, breaking off one foot, the automan was not the one on the floor picked out and purchased, the box spring had two tears on top cover, the t.v. took two weeks to be delivered, the box spring was delivered also but the automan has not been, and the store manager told us that the the one on the floor had the wrong tag? and if we want that particular one it will be an additional amount of money, nobody returns calls warehouse blames sales person nobody cares and the damaged dresser hasnt been replaced, this experiance has changed the way i will be making furniture purchases, i will require complete order to be delivered before making payment, and i doubt i will have any luck getting the store to do business with me, so maybe i will stand outside ashleys and inform all those who are unaware of the risks involved and the potential for a bad relationship that is most likely awaiting them. try a small town store, or better yet, an estate sale? thanks for listening. good luck! 1/19/11 theres not a better place to stay clear of. save yourself alot of undue missery! go to a garage sale, Jeremy Barron 1/20/11 LESS THAN ONE STAR AS everyone said Ashley furniture is very unprofessional and I will never purchase another product from them. I purchased two leather recliners in June of 2009 from the Orchard Park NY store, one was delivered damaged and the other was fine. Haggled to get first repairs done and got them completed. In March of 2010 the leather on the same furniture began to seperte and the color is coming off. For 8 months I have been calling and getting no where with them. A technician came to my house and stated tha it was a defect in the chair and that they would fix it. Now the line is discontinued and Ashley is suddenly saying its not a defect. Stay away from them. I have an attorney and am filing suit. Another quality product made in the USA. Kathleen Picardo 1/20/11 I would never purchase another Ashley product. It has been one of the worst experiences of my life. Your customer service (New Jersey) leaves a lot to be desired. And as far as purchasing the warranty, now I know why I would never be suckered into doing that again! I realize it is not Thomasville or Ethan Allen, but I was hoping for a better experience. The quality of the furniture is awful! George 1/20/11 YOU SUCK! You do not honor your warranty, you only want to rip off customers! Lisa 1/23/11 My daughter was a 3yr $9.69 an hour employee of Ashley Furniture and was fired yesterday 1-22-11. She advised her managers regarding a suspicious $40,000 out of state furniture order in which 3 different american express credit cards were being used for payment. After one of the cards was declined it was still ok'ed by the corporate office managers to process the order using the two remaining cards. The order was shipped to the address and eventually the owners of the stolen credit cards contacted the store regrding the purchase. Why fire the person who alerted the store manager???? You should be firing the District manager who made the decision to have her process the order. I imagine the little people have to take the fall for your corporate friendly decisions. If you are the minority and you are not in the LOOP then you are expendable. You cant get fairness but you can get fired quickly for somebody elses mistake!! EEOC and BBB along with the media need to be informed!!! Done deal Sheryl M. 1/23/11 I wish I had read this as well before buying. I bought bedroom furniture and had delivery problems, damage to my carpets, no return calls when I called, damage to the furniture. They are the worst customer service I have ever experienced. There is zero professionalism, zero accountability. The furniture is very cheaply made.I will never buy from Ashley again and will make sure everyone I speak to knows how poorly they operate. nick ali 1/24/11 I WOULD NOT BUY ASHLEY FURNITURE AGAIN.NOT ONLY DID I WAIT FOR A PERIOD OF TIME,BUT THEN ON 1/23/11 AM CONTACTED THAT MY FURNITURE IS GOING TO BE DELIVERED BUT NOT AT 1:30 IN THE MORNING.... Jacqueline Quinones 1/25/11 I bought last April 2010 a recliner for my Grandmother, it broke 8 months later and I have called the Puerto Rico store in Caguas and they have been rude and no interest in helping me. If this is the way they treat me DO NOT BUY ANYTHING FROM ASHLEY. Katie 1/28/11 It's really sad that the best customer service I received was from the delivery men, one of which only spoke broken English. Calling the store was a hassle, making the purchase was a hassle, calling customer service was more than a hassle, and getting a delivery time didn't even happen! A quote from the Ashley Furniture Store Mission Statement, "Exceed customer expectations in all that we do." I don't think anyone on this website feels that there expectations were exceeded in ANY way. never going to be customer 1/28/11 OMG!!! Well I thought that I would like the furniture, I kinda do but, it is not even made in America, the showroom furniture had a smell to it......Hickory NC store. I should have come here first.....how is this company still in business.....I have never seen soooooo many bad comments, you would think people would stop shopping ASHLEY FURNITURE and go somewhere else!!!!! T 1/28/11 I puchased a bedroom suite from the new Ashley Homestore in Macon, GA. When the items were delivered, there was a problem with the salesperson ordering the wrong bed and also the media chest was flawed. I contacted the store manager the next week on 1/15/11 to check on the status of my order and to ensure that these items were re-ordered. The store manager assured me that the items were re-ordered. I went to Ashley Homestore on 1/28/11 to check on my order and was told by the person assisting me that the media chest had never been re-order. I talked with the store manager and he showed no concern regarding me being inconvenanced, I really felt disappointed spending $1,300.00 at a store who has a store manager with a very cold unconcerned attitude towards customers who spent there money there. Also, when I asked for the telephone number to the corporate headquarters, the store manager instructed his staff not to give it to me. I was planning on going back to purchase more furniture prior to be treated badly. But that will never happen, due to the poor example the store manager demonstrated in the presence of his staff. Marlana 1/13/11 Never again will I buy from Ashley Furniture! I believe this company scams people into buying their extremely poor quality furniture. My husband & I bought a dining room table w/leaf, 8 chairs and a buffet on Nov 6, 2010. We understood the set was not in stock & would need to be ordered, no big deal. We finally received the delivery 1 month later on Dec 6, 2010. The first problem, both buffet doors were broken, they did not latch at the bottom making the doors not close. The second, one of the chairs had wood split on the bottom. The last problem, the leaf was broken. I immediateley called customer service, whom was not the store which I purchased, but a corporate office called Mid Atlantic Furniture Dist. The told me the leaf would have to be inspected and attempted to be fixed. I assured the woman the leaf couldn't be fixed & I wanted a new table, but policy is policy so I had to wait at least 72 hours to hear from the service department. Well 72 hours came & went with no phone call, so I called them. Of course they had no idea why no one contacted me, but I came to find out they were "looking" for my leaf. So they called me back and said they were unable to fix the leaf and I would need a new table. So I again had to wait 2-6 weeks for the delivery of my new table. Meanwhile I had the buffet & chair which needed fixing. Finally on Jan 4, 2011 someone came to fix the furniture. Today Jan 12, 2011 I get my new table & leaf delivered only to find it is yet damaged again! I asked the driver why this is not inspected before delivery. He told there is no way of knowing the furniture is damaged until it is unpackaged at the customers location. That is unacceptable to me, especially knowing I had a previous piece that was damaged. Once again I had to deal with customer service, which I actually spoke to a manager this time who told I would need yet another table, which would again take 2-6 weeks. Over 2 months later, taxes & delivery charges paid and 2 monthly payments I still have an uncompleted dining room! Oh here's a kicker, my sales associate told me this dining set was "good old American made furniture." Yeah, on the bottom the table and chairs reads made in China! Now you tell me, is this a scam or what? Ashley Furniture Corporate customer service is like running in circles, nothing gets taken care of! Michael Anthony 1/13/11 This company is notorious for bad business practices from treating employees like garbage,misrepresenting almost everything to customers and totally discriminating when hiring employees. They are evasive, rude and their merchandise does not hold up.I have been both a customer and an employee and everything I write her I have experienced first hand. They train employees to lie and to do what ever it takes to sell their furniture. They promise delivery dates and continually extend and extend them, customer service may as well not even exist. I have sold furniture for years with all of the big furniture sales companies, they carry Ashley products as well. The majority of the complaints I ever had with the other companies related to the products manufactured by Ashley. I seriously suggest that no one purchase from them or work for them, either decision will be regretted later on. Its sad as a U S company that non U S companies treat employees better and make a better product in many cases.In closing even in Canada, they are laving legal issues. Ashley promised gas cards to customers as a sales initiative, most of the customers never received their cards. Ashley is currently in the middle of a class action settlement due to this deceptive marketing practice. STAY AWAY FROM THIS COMPANY THEY ARE REALLY BAD NEWS! Sue 1/1/11 Ashley Furniture is worse than poor. It is a disgrace to even claim they are a business. We ordered end tables in Jan. 2010 to be delivered to our new home in AZ on Dec. 31st. Two days before delivery we were told they could no longer supply these tables. We went to an Ashley Store in Mesa on Dec. 30 and picked out new tables and were told earliest delivery would be Jan 2 and expect a call 48 hours before delivery. No Call came so we called and now were told that delivery would be January 7th. I hope I live long enough to see these tables but I am rather doubtful! What kind of customer service is this? I will never buy another thing from Ashley and you can bet I will tell everyone I know of how awful their customer service is. Stay away from Ashley! Kathy McLaren 1/4/11 I purchased a sectional from Ashley 2 months ago. Have had nothing but trouble from the beginning. Put in 4 service calls for the same problem and have not had any service tech actually fix the problem. Very disappointed. Would not recommend this store to anyone!! Quick 3grand down the toilet. Next stop letter to BBB. Mardi 1/4/11 I have the worst experience with Ashley Furniture. They delivered me the wrong bed. I would not except it. Then when I asked for my money back they wanted to charge me for there screw up. Wow this is just wrong. They really need to be investigated for there practices. Do not shop there buyer beware. It has taken 7 weeks to recieve the bed. Now I we are waiting another 6 weeks.Could'nt get my money back. They screw up and we pay. You also can't get a hold of any main office. There is something wrong with this picture. Romica 1/4/11 I have a had a big nightmare with Ashley Furniture. Buyer beware They live up to nothing they say. I ordered a bedroon suit for my sons the wrong bed came in. Now it will be another 6 weeks before I will recieve it. How can they tie peoples money up like this? There is no payment plan here we paid for it. I asked for my money back and they are going to charge me a stockin fee o 25%. Why would you charge me for your mess up? Now what are you going to give me for what you are doing to me? This is so wrong. We need to get this fixed by the way there is no main office to speak to. This company is so evasive. Why can't anyone contact them?????????? Bought our furniture at Midland Tx. BEWARE!!!!!! Keith 1/5/11 Ashley Furniture is the worst place I have ever dealt with. They should honestly be made to close there doors. What they do to customers is appauling. Then when you want your money back they will charge you. Is this how they are makeing free money? I wish someone out there let me know what is going on. Why are they still allowed to operate in this manner. They need a law suit and the news stations need to investigate them. They don't live up to what they sell. Then want to charge you for wanting your money back. They are very decietful.This is a outrage!!!!!! T 1/9/11 I purchased a very nice leather sofa and the coverage plan in November 2010. I should have heeded the signs of difficulty and the extremely long wait filled with the run-a-round pertaining to whether the store could deliver or not. So, we decided to pick it up. Everyone was all smiles gaining more sales, making promises, and "not a problem's." Guess what, it's almost mid-January 2011, nothing has been done to correct the problems yet. I have too much absolute "bait and switch" and outrageous customer service nightmare experiences that nearly pale the entries above. Anyone experiencing a small bit of trouble gone unaddressed is really too much. Even management display rude deceptive behavior; saying one thing then saying another to avoid allowing us a refund although problems with the furniture were presented to them at day of pick-up and since. Knowing how to treat people/customers; along with collecting money for the goods should be balanced. Star 1/10/11 I bought a sofa & loveseat from the San Antonio, TX store. We bought our loveseat w/power recline & our sofa manual. When it was delivered we went to the store to pay for an upgrade from manual to power for our sofa, (the same hour it was delivered) & they brought me a used flea market aftermarket sofa & called it a "reselection", but I NEVER GOT MY BRAND NEW SOFA THAT I PAID $2000 FOR!!! We've been given the runaround & every time we call we are promised everything & receive nothing. I will never buy from them again & have even called 3 news stations to report our story. Paul 1/11/11 We order the prter Bedroom set in June 2010, We were told that at the most it would be 12 weeks which we were OK with. I have been lied to ever since being told next month, next month. In December the Store manager assured me before Christmas, It is now January 11th, Still do not have the bedroom set, It has been 8 months, Will never buy from Ashley again \, Once they have the sale they dont care about you. Dont buy from Melbourne Florida store Darryl 1/11/11 We purchased a sofa sectional about two years ago, and the arm cushions went flat. Not only that, the material started to separate & there is fur balls all over the material. We have called from july of 2010 for someone to come out and look at it. A tech person came out in october to let us know that the sofa could not be repaired by them. The company kept giving us the run around, saying contact the warranty people & we did. They referred us back to the manufacture. I will never buy anything from ashley furnitue again. I also was told that an area manager will call you. I heard that back in november of 2010. I am still waiting for that phone call. Very non professional! This company should not be in business. Talking about assisting the consumers. NO WAY! I finally talked to a customer service guy named andrew in Arcadia, Wi. (608-323-3377)Store headquarters. I have furniture that I purchased in the past and never have we been put off or even neglected like this before in my 56 years of living. We purchased this sectional in franklin, tn. Buyer beware! Poor is an understatement. My grade for them is minus 2. valerie engesser 12/30/10 My son and his bride purchased a bedroom set and living room set from Ashley furniture. They received it 3 hours after the delivery time and when it came it was damaged. This was on December 4 20010 at 9:30 in the evening. After several phone calls and promises this situation is still unresolved. My husband and i waited there for a technician to come and of course no one showed up. This is not the first time that a tech was supposed to come. They refuse to cancel the order and will not give them any satisfaction. I am totally disgusted by the way Ashley Furniture has taken care of this matter. Their customer service is just awful, and unprofessional. My son and his bride cannot even move into their home because they have damaged furniture. This was purchased at the Carle Place store in Long Island New York Maureen Leary 12/30/10 We purchased several pieces of furniture and the warranty from Ashley Furniture. One item was a desk and credeza. When they installed the credenza on our desk they left large staples in the bottom. The credenza is just placed on top - not bolted down. When we moved the credenza it put huge scratches in the furniture. We contacted Ashley Furniture because we had purchased the warranty and they told us the scratch is our fault not theirs. When we explained the staples were not in plain view so we would not have known - their answer was that it is not their fault. You installed it we explained. The response was the same - "not our fault" My husband used the analogy that they planted a land mine and when we stepped on it you say it is our fault. Ashley Furniture does not care about their customers and certainly does not stand behind their work. They take no responsibility for the poor installation. Based on all of this, the 3 year warranty is worthless. We have made at least 5 phone calls on the subject and everyone tells us it is just too bad. I would never do business with them again and would suggest you think twice before purchasing a warranty that doesn't cover the damage their poor installation creates. Tim 12/31/10 What is with Ashley delivery policy. Everyone else in the country is delivering for free and Ashley can't have a small bookcase delivered to the store for pick-up. They want to deliver a $199.00 bookcase and charge me $100 delivery charge. Really......in this economy? Ashley is #2 on my list of stores you shouldn't shop at. JBishop 12/24/10 We purchased sofa set and it has been the worse set, They did replace it 4 or 5 times within a 2 year frame one broke the 1st day we had it, we get the run around every time we call, it has been a constant fight to get them to do anything and the store says the Co: is to take over the Co: Ashely says its the Store Longview so they pass the buck. I have Never had such a hassle with anything like this in my life. I have love my bedroom furniture I got there but would not give you a dime for the sofa set. If I had a business and ran it like this I would be of business and If I worked for someone like this I would be out of a job if I treated my customers the way they treat their customers. Very poor business from the way we were trained. Christine 12/23/10 Do not buy furniture here- waiting 6 weeks and now they can not deliver in the window promised- store manger will not give me his last name and girls who answers phone hung u on me- Buy at Raymor and Flagan- 3 days delivery- morning delivery- no problems Joy 12/17/10 We received our sofa in April. The fabric on it was defective. Even the technician they sent out said that it was defective. He came out and recovered the sofa with new fabric - same problem. Then, after much time, they sent out a new sofa - same problem. It is a red sofa, and I redid my den around a red sofa. They told me to reselect. We went there, and there was not another red sofa that I liked. I asked for my money back. HE TOLD ME THAT I WOULD HAVE TO GET SOMETHING ELSE FROM THE STORE!!!! I don't want anything else from the store; I want to select a red sofa at another store, and I want my money back. After numerous calls to the Customer Service Department which is a joke, ("We have no record of speaking with you three weeks ago"), I am now waiting on a call from the manager of the Cordova, Tennessee store -- like that is going to happen. ASHLEY FURNITURE IS IMMORAL AND UNETHICAL, AND PLEASE, PLEASE, PLEASE NEVER BUY ANYTHING FROM THEM. We are contacting a lawyer and will see them in court. BEWARE!!!!!!!!!!!!!!!!!!!!!! Irene 12/3/10 My parents had a similar issue to the ones that I have read. Against their advice, my husband and I decided to purchase a table and chairs as well as two end tables. A day before delivery we were given a "courtesy call" to let us know that one of our end tables was on back order but we would receive it the very next day. When they came to deliver, the delivery guys said there was no table and only 4 chairs and only one end table. What in the world am I supposed to do with 4 chairs and an end table??? We went to the store and were assured they would do anything for our business. The manager promised that he would have all pieces delivered the very next day. The salesman called and assured us that our furniture was on a truck, on its way to be delivered. Guess what??? They never showed. Now we cannot get a hold of anyone.....Will NEVER buy from here again..... Mercedes 12/4/10 Please do not purchase any items from Ashley Furniture. This company does not handle themselves in a professional and moral manner. They are deceitful in every aspect of the word. I am so sorry that I ever went to this company 3 years ago. On December 2, 2007, I purchased my son’s bedroom set and a mattress. In the process, the sale person, Rosanne Preston offered me a 3 year In-Home Service Program, which she specifically informed me that if I did not use the service during the entire 3 years, the company will return the money. She even showed me checks on her desk, which she indicated that “these customers did not use their service plan and that they were getting their money back”. Well, today I contacted Ashley Furniture to request my money back and they informed me that I will be receiving a credit, not a check. I was furious to say the least and I told Rosanne P and the manager, Guy that they were liars. Please do not spend your money with fraudulent companies that have unfair practices. People like Rosanne are the lowest life form on earth, which lie and scam customers to make their buck. God is my witness that such creatures will have their day and they will pay for all unlawful acts committed to others. God will take care of it! Brittney 12/5/10 i worked at Ashely Furniture in Arcadia Wisconsin and My husband currently Works at Ashely Furniture in Whitehall Wisconsin I know How the furniture is made my parents bought ashely furniture and still have it over 8 yrs now though my dad had 2 recliners break on him they replaced them right away for free so i dont know who you guys deal with but Arcadia is the head quaters for ashely I would try contacting them maybe that would work havent had a bad experience with them yet and when dilivering they are right on time. now im looking for new furniture and the cheapest seems to be Ashely not to menchin when you buy ashely furniture u support american made stuff and the familys that work there they are thinking about going over seas and millions will lose their job Support Ashely Brittney 12/5/10 And with the back oder and not getting things on time Ashely works 10 hr days sometimes with 10 to 20 lines going and combined thousands of sofas chairs tables to make sometimes it takes a lil bit no matter what its like fast food it aint really fastfood when you wait 5 min now is it and for the owners their is no new owners of Ashely Ron Wanik and his Son Tom Wanik own it so yea ML 12/6/10 People in Texas are furious, Ashley has been doing this to people for a long time. I was told each store is independently owned and operated,, and stores in three Texas towns were closed, November 26, 2010. Hundreds of people in these towns who ordered and pay for furniture, neither got their furniture, or refunds. I think this should be considered Fraud! They have stolen peoples money, and up until thanksgiving day Ashley was still taking money from people who thought they were buying furniture! Then on Black Friday, employees showed up to work at Ashley, and a note on the door they were closing? Greg 12/7/10 Please do not buy from Ashley Furniture. They do not back their products. It takes them at least a day to call you back. The first time it took them a week to call me back, a week. It took a month to get a technician to come look at my 3 month old couch. It took him five minutes to say that this was our fault and it was not covered by the warranty. So $1000 3 month old broken couch is what I invested in. Terrible business. I will never buy from Ashley Furniture again. mike 12/7/10 I bought a living room suit not even a year ago it cost about 2,000.00 and the reclining parts are tearing up the cuscions its defentily a manufactoring problem.I still cant get no answer on how to replace it.It has a 5 year warranty on it but it seems like once you buy it its yours and your stuck with it no matter what happens to it.I will never buy another piece of garbage furniture from them again,I would not even take one for free. Michelle 12/10/10 How do you get in touch with ANYONE @corporate? They want an extension for a persons name, can't give you a name cause I CAN'T get thru to anyone! If anyone can help it would be greatly appreciated. Lets hope I can get the same result as W. Amos! So far this has been the worst experience I have ever had with a furniture store the extra Warranty is a complete waste of money if this doesn't get resolved and so far they seem to be looking for anyway to get out of fixing or replacing anything, 1 run around after another! Heather 12/9/10 So sad..... I to wish we would have read all this before dealing with Ashleys.. Picked a couch. They ordered it wrong. When they re ordered the replacement couch it was wrong again.. We had half of a sectional in our living room for 3 weeks probably LONGER!!!! When we got the right one in finally it was scratched in a few places and the recliner dosnt return to the original postition. Now we are waiting on the replacement leather for the guy to fix it and a mechanical part that is for one the recliner and they have only shipped one part.. Here we are almost 3 months into having our new couches and we are still waiting on it to be fixed. I have to leave messages and hope someone calls me back. The manager at the store sounds so eager to help and then just is to busy or something. I wish i could return it and just go somewhere else. Since after all I still don't have a NEW couch yet... Its really sorry.. Better luck to anyone who braves going to Ashleys...... DO NOT BUY FROM ASHLEY!!! 12/8/10 This is a terrible company! Bad customer service, and you will not get your furniture. I am over 2 months so far and have yet to receive my couches. Please file a claim with the Better Business Bureau against them! I have! David Anderson 12/8/10 This company is a complete hoax. Please if you feel as I do, Please, please file a complaint with the Better Business Bureau as I did. This company needs to stop lying to its customers! I also have purchased 2 sofas on October 7th and have yet to receive them (today is December 8th). I hope there is a class action law suit filed so that I can get on board with that too. The furniture store continues to run credit card slips through its machines but will not send the furniture to you. They are saying there is a problem with the shipping company. They will thell you that the furniture is being manufactured in Wisconsin and then they will tell you it is sitting in a warehouse in California. I have received 5 delivery dates so far and each has come and gone without any furniture to my door. Also I have yet to receive a phone call from the company letting me know of the back log. They do continue (when I call them) to give me dates and places to try and satisfy me but I know better. I have never ever found a company to be more dishonest than this one. Sean Seals is the vice president at the corporate office. I am trying to reach him but nobody will give me his line. I have his number but it goes to a call center in Texas. Heidi 12/13/10 Wow!!!! I wish that I found this site two months ago. I ordered a couch and chair 10-10-10 and still have not recieved it. I can't believe they run their business this way. Corporate needs to be honest. No-one calls me back I have to call them to find out what is going on with my stuff. I'm told that it should be shipped any day.We'll see? Debra 12/11/10 We ordered a bedroom suite from Ashley Furniture 3 weeks ago. We were told delivery would be 2 to 3 weeks. I called they are saying probaby another week (making delivery 4 weeks, but they also said delivery may be delayed another 2 weeks) so the delivery will probably be after Christmas. Never again will I order anything from Ashley Furniture. They act like they have to cut a couple of trees down and make the furniture from scratch? We paid the total bill, so that means they can keep some of our money if we cancel, what a ripoff Ashley Furniture is. I have a mind to contact our local news, I am sure we are not the only ones given the run around with furniture purchases from Ashley furniture. Maybe they need to be exposed in order to get their act together. Melissa 12/14/10 Nightmare!!!!! We bought three rooms worth of furniture and paid up front as required. The sale person promised she would have things fixed (like a door that was off the server but next to the piece). Later I found out she didn't work for Ashley at all. They brought her in for the big sale so she promised us several things to seal the deal and never did a thing. Now the server is in my house without the door and they can't find it in the store, it is discontinued, so who knows if I'll ever get it or not! Two rooms of furniture were delivered and had missing pieces, my buffet was delivered without all the glass selves. My dinning room table has four arm chairs around it when I paid for two arm chairs and six side chairs. (No side chairs were delivered.) My leather sectional has staples coming out and the corner was scraped upon delivery. The store suddenly goes out of business while I'm still waiting for my bedroom furniture. The corporate office has to wait for all the legal red tape to get the records from the store before processing my request to get the rest of my furniture. It's been three months since I ordered and paid for my furniture and they have no idea when I'll get my furniture. The fact that I have a receipt and records showing it has been paid for in full does nothing to get them to process my order. Just an empty promise that eventually I will get everything I paid for. The customer service I received when the store was open was appalling. They even agreed to refund the equivalent of my sales tax back because of my poor experience. But true to the empty promises they dish out my the shovel full I never received it! If Ashley was the last furniture store on earth I would sooner go without furniture then buy anything from them again. Unhappy Bride to be 12/14/10 I bought furniture from Abilene store in sept. and still not received it or my money.They are a poor excuse for a company.None of them care.Thieves is all they are.Stealing is against the law and thats what the company has done to us.Where is our 3247.50 at? Who's pocket is it in ? Where is our furniture ? Company is liars and thieves thats all. BeckyM 12/14/10 We feel like such suckers! My husband and I bought a 2200 bedroom set from the Ashley store in Abilene, and today we find out the they shut there doors! We live over an hour away and we called to "check up" on our furniture, and the number was disconnected. Luckily we had our salespersons personal cell number and he informed us of what was going on. My husband and I are disgusted with the situation and how it is being taken care of...we paid up front and now our money is gone and no furniture. GC 12/10/10 I ordered a dining room table over a month ago for christmas. Now they call two days before delivery day and tell me it will not be here until February. The reassured me over a dozen times I would have it by December 11. What a lie! I asked them if I could have the floor model and the said no! Now I have no table for Christmas dinner! Will never shop at any of them again! They are a really bad place of business! pj 12/5/10 they is full of shit they lie to you and they act like if you pay cash for your stuff but after that they try to give u the run around never never buy from them go to famsa or something if you see Ashley Furniture store run as fun as you can cause youll thank your self later they talk a good but after u buy they talk trash and lie dont do it please Veronica 12/6/10 I wish I would have read all these comments before I made a purchase from Ashleys in Midland. I ordered an entertainment center back in Oct and still have not recieved it because they have to keep ordering parts for it because it is broken!! I bought a new piece of furniture and instead of getting me a whole new entertainment center they keep ordering parts for it. I asked if I could just get "in-Store" credit and they said yes but I would have to pay a $250 restocking fee! WTH! T C 12/6/10 THEY SUCK!!!!!!! i bought over 2000 dollars worth of furniture from them, 6 in a half weeks later have not heard from them, and i went to the store today and it has been seized! ARE YOU SERIOUS? shouldnt a buisness call you with any problems containing your furniture you have paid for and dont have yet! WORST BUISNESS EVER! i will be taking this to the BETTER BUISNESS BUREAU! I think more people should! KICK THEM OFF THE MAP! SERIOUSLY! Tony 12/6/10 Ashley's Furniture in Charleston, WV will not honor the 90 day tial period of Tempur-Pedic mattress. The salesman will lie his head-off for the sale. I was told at first they do honor the policy. They will not return the mattress were as if I were to have purchased the mattress directly with Tempur-Pedic they will!!! Buyer beware!!! 12/2/10 I purchased a couch for my son in August of this year a long with a dresser. It is a leatherette couch and the fabric isn't any good. A technician came out and stated it would have to be repaired or replaced. It is now December 2 no parts no repair. My husband call Ashly furniture last wk spok with th Manager and ask for a call from the owner. W still have not heard. I do not want this rpaired but I want it replaced. I have never received such poor customer service . This is your johnson city store in tn. I paid you on the spot either give me a new couch or give me my money back and take it back. I have also got in touch with American Express. Next I will be writing the State attorney office . Plus you lost a good customer. Sincerely, tstacey 931-858-4318 Liliana 12/2/10 Ashley furniture store in Lubbock, TX has the worse managment ever. They do NOT care for their customers. I purchased a living room set and it was deliver 2 1/2 weeks later, which it was fine, but when i got my statement from the finance company i notice that Ashley's funiture home store had charge another $890.00 dollars extra for who knows what. i contacted the store manager, the office manager, the accounting department and nobody seem to care. a month later and they will not return my calls.I went to the store and some manager said that he was gonna take care of it. NOTHING HAS HAPPEN. I finally had to talk to my finance company and see if they can help me with this. WHAT IS GOING ON WITH PEOPLE THIS DAYS????????? NOBODY SEEMS TO CARE FOR EACH OTHER.......IS ALL ABOUT $$$$$$$$$$$ jason b. 12/2/10 i bought a bedroom suite at ashley furniture in ABILENE, TX. about a month ago. put some money down and financed it through wells fargo. now the store has closed its doors. anybody else in abilene reading this, email me on how i can get my furniture or my money back.. or anyone else had this problem, what did you do? jbeard1972@sbcglobal.net please, looking for advice.. Loretta Stanford 11/30/10 I just hear Ashley's store in Abilene closed it's door. It has my money!!!! I bought a coffee table and end table which I was promised delivery for within 8 weeks. THe 8 weeks is up. The sign on the door says "Closed due to shipping problems." I am contacting corporate in the morning, then I'm contacting a lawyer!!! What would they do to us,if we didn't pay them?????? MRS.WTF 11/29/10 I bought my furniture over 2 monthes go. I was told that it would be delivered this weekend. Little did i know that the store was shut down and went out of bussiness. Now im playing ring a round the rosies with people who robabl dont give to poo's about my money or my furnitre. I can deploy at any moment and they want to play games. I think i might sue this SOB that owns all three of these wack Ashley Furnitures in West Texas. San Angelo, Abilene and Witchita Falls... we oughta sue the pants off his broke ass. Debra Beatty 11/30/10 I purchased a living room set in Hoover, AL over $1400+ for it. Was told we could pick it up at the warehouse last Monday. So I removed all our old furniture, cleaned the carpets, in expectation that we could get our furniture. When we called the warehouse they did not have it and did not know why we were told we could get it. We had to go through Thanksgiving Holiday with no furniture. Then last week we were told it would be delivered Monday or Tuesday - free of charge (like that is a big deal to deliver free - we spent more that 1,400 it should be free of charge anyway - I don't know of any furniture stores that charge for deliver if you spend this much money) Now we are being told it will be delivered this Thursday. I called the sales lady (Marie King) that sold it to us trying to figure out when we would get it - and she was so unprofessional on the phone with me - saying uh huh, yeah, umm, and the whole time smacking in my ear - she was either chewing gum or eating. I told her I had MS and we are having to sit in lawn furniture, which I can only sit in for a little while, due to it making my legs go numb and she could careless!!! This is the 3rd time now we have bought furniture from Ashley and the worst and will definitely be our last time!!! If I didn't think we would have to wait weeks to get our money back, I would ask for a refund now. I would not recommend the Hoover, AL Ashley store to anyone. David L. Robinson 11/22/10 I bought furniture from Ashley 3 years ago, in the purchase they sold me a 5 year service contract. In the sell they told us that this service contract would cover anything that happens to the furniture in the next 5 years. At the time of signing the contract, we told them that we had a cat and it might scratch the furniture and they said it would be covered. They also told us that if anything happened to it, it would be covered. Guardsmen would cover anything that happens but it only covers one time no matter what you call for if you can get them and they will make all kinds of excuses on why it's not covered. Very Upset and Disgusted 11/24/10 Ashleys Furniture is selling furniture with powder post beetles infested in the wood. Please beware. I have been going back and forth with customer service since I only had the furniture for 1 month and started to notice holes on the furniture which the beetles are coming out from. They eat through the wood and turn it into like powder which you will notice next to the furniture and coming out of the holes. I have researched this bug and it only infects unfinished wood. Therefore, this wood was already infected before the finish was applied on the wood. It is the BONGO 3 piece living room set. When the technician came to inspect he said it definately is powder post beetles and needs to be replaced immediately. Ashleys called me when he left and said nothing could be done until the manager is in. He is now on vacation. Ha! What! So now i have to put up with this infested furniture. I told them to please take it away because i was afraid to keep it in my home. They say they dont want there ficilities nor trucks to get infected so they won't be doing anything until the manager gets back from vacation. Then, I ask well who is your manager. They say he is the "highest manager". I ask what his name is. They say its classified. I laughed and asked them if he worked for the FBI. I am very upset and frustrated. I went to Ashleys to avoid these kind of problems. I spent more money on what I thought and was assured by the sales person that was good quality furniture. M. Lee 11/24/10 I found a "leather" sectional at Ashley. I was told it was on back order and would be almost 2 months before I would get it so I declined all together. I came back to the store a few days later and that same "leather" set was showing in their system for delivery almost 4 weeks earlier than they originally told me. The bottom line is that I think they changed the delivery date in the system after many people were turned off by having to wait so long. I knew that it was probably a lie and they just changed the delivery date to get more people to buy the furniture. I am realizing this only after reading these blogs. When I went back the 2nd time I ended up purchasing the "leather" sectional. After investigating them I went back to get a refund. I got the refund, but still no refund on my credit card. You have to be careful which The Bitch! 11/24/10 For real here, dont tell me when my furniture will be deliver on a dang time frame and jack me around saying you will be 2 or 3 hours later when I am waiting 4 hours now!! I hate to be rude "But" they leave me know choice in the matter and dont insult my intelligent of thinking I dont understand how this works for the fact I have worked in the retail for 12 years. I wont recommend to know one Mr. and Mrs. Collins 11/16/10 Wow, I guess I will add our story to this blog hoping someone will read it and avoid the heartbreak we are going through. We bought a red sectional from Ashley in Houston Tx, two weeks ago, October 30th, they delivered it on November 5th, and that night our child got off the couch and the hole backside of his tan pants were red and the bottoms of his socks were red as well. When we bought the furniture, they told us we had a 14 day "buyers remorse". So we called and they denied ever having this type of problem and that this was a very popular color and model. Then they (Ken) told us it would be 10 days before they could get a tech out to look at it, which puts us very close to the 14 day mark, we told them (Ken) to send a new couch instead. The day it was supposed to arrive we called them and they said the order was never placed and that it would be three more days before they could get us one here. They just dropped off the new one and basically ran out the door as soon as it was put up. My wife went to check the dye problem and the delivery guy told her to sign and then left. While she was wiping the couch to see if it would bleed and noticed a small tear on the center piece of the sectional. So again we called the so called customer service line, and told them the problem. They said it would be the day before Thanksgiving before someone could come out, I told them to just give us our money back and we would purchase from somewhere else. Then the back and forth game started between the cust. rep (Mary)and the manager, i finally get the manager (Molly) on the phone and she says well the best they can do is pick it up that day and then refund our money, the day before thanksgiving. We have family coming in what the hell are they gonna sit on. I asked for the corporate number and her direct quote was there was no one above her and she was corperate, the only person I was gonna talk to was her and that is the best they are going to do. So after reading all the ones above us, I see exactly what every one else is talking about. They are rude and very unhelpful and they have our money and they do not seem like they want to give it back. I WILL NEVER BUY ANYTHING FROM THEM AGAIN, and I hope they go out of business or do a full restructure of their company. Barb 11/17/10 I guess I should have read this site before EVER going to Ashley...but here is my nightmare. I was in the Ashley store looking for a table and chair set. My old set had broken and since it was three weeks before Thanksgiving I had to buy one fast as we were having 15 people for dinner. We picked out the set and the salesman ASSURRED us it would be in within 7 days. On the 8th day I started calling to see when we needed to pick the furniture up; nobody ever returned my call. On the 10th day I finally spoke to someone who informed me that the chairs were on backorder until January! Now here I am with company arriving in 5 days and no table or chairs! Will I ever shop there again? NEVER!!! bill 11/17/10 I would rate below 1. My experience has been the worst. What was delivered to me today was not what was ordered and was missing all the hardware to put things together on top of it. No return calls from the manager. I can't believe Ahley's has stayed in business. Do not shop at this store. They need to be put our of business. christy 11/18/10 my husband and i purchased a bed from ashleys in 2008 in less than a month the bed broke they gave us the run around on fixing it but in the end they did, now three years later the bed has broken again in the same spot in the exact same way and guess what they refuse to fix it. i paid over 5,000 for this bed room furniture the most expensive part being the bed. you would think that they would want to keep your business but actually want they want is to take your money bend you over and screw you. thanks ashley furniture for taking my hard earned money and screwing me. doug dovichi 11/18/10 I still have not received all of my furniture,I've been waiting since July 2010. I have never talked to so many liars at one company. Who trains these people and how do they live with themselves,how do they sleep at night? THIS COMPANY SHOULD BE SHUT DOWN FOR FRAUD. Anna Pilla 11/19/10 Honestly, this company should not be in business with all these complaints. They are unscrupulous charlatans. They use their policies against the consumer. They do not work with you if there is a problem, not even slightly. Their furniture is crap. Their professionals are hardly professionals. Ashley Furniture are filled with professional wanna bees in cheap suits. They have the mentality of used car salesmans. Please, Please Please, do not go to any Ashley Furniture store. Be forewarned. You are better off waiting for a good sale and going to a reputable furniture store, or even a better department store, than this crap!!!!!! I only wish I would have seen this site prior to my mother blowing her $3000 plus on this crap! Cynthia 11/15/10 My husband and I did a layaway for a Dining Room Set in the beginning of 2009. We received the table and were still paying on the china cabinet. The final payment has been made however, Ashley Furniture now tells us that the furniture was discontinued in Sep 2009 and no longer available. Why have they continued to collect our money if we can't get the item? I visited the store and manager stated they would contact Corporate Headquarters to see if my money could be refunded or a store credit provided. I told them I did not want a store credit as I will not be purchasing anything else from their store. No one has contacted me to let me know anything so I will be filing a claim in Small Claims Court for my money to get a resolution. Wendi & Larry 11/16/10 We ordered new livingroom & kitchen furniture, Kitchen table was damaged, we call to have it inspected. The inspector said he would have his dispatch call us. No one called. We had to call them. They said they could have in the next day. Here it has been 3 weeks. Larry had to call them again and they said they could have it delivered on Tues. and someone would call us on Mon. No one called once more. Oh yeah, today is Tues & so this morning we call Ashley Furniture once more to ask them when our table is going to be here, they say they called on Mon., LMAO. Still once again we sit here without our $500. kitchen table. Never go with Ashley furniture when wanting to upgrade to brand new furniture. The sad part we supposely can give it back cuz they wanna charge us a restocking fee of 20%. Never get furniture from Plover/Steven's Point, Wisconsin. Nichole 11/15/10 We made the mistake of purchasing sofas from Ashley Furniture in Chico, CA. Couches were plain brown leather. After a few months they started getting bright orange polka dots all over them. I called and was told it was a dye lot issue. Of course they no longer had our couches (wonder why?) and would not refund us, we had to have in-store credit. We got a different set of brown leather couches. These start to sink in the corners no matter how you sit on them so you literally are sitting at a big angle (at both ends of the couch). Called to get them returned, no, they say, and come to try and fix them, they order wrong parts, then they file bankruptcy and don't fix couch and won't return it. I have two huge boxes in my yard (bigger than mini frigs)with no clue how to repair the couches. I am calling corporate and tried accessing my warranty. MFS states that they have to 'research' what to do and will call me back. I am going to contact our local district attorney's office as these people should not be able to get away with this kind of behavior. After our purchase I started hearing the horror stories about extreme delivery delays and inferior products, etc. I wish I had never heard of Ashley Furniture and can only hope all those franchise owners are sleeping and living on/amongst their own products and ditto for corporate as then maybe they can understand what the rest of us have gone through. Nichole 11/15/10 As an update to my above post about the Chico, CA, Ashley store, I just got off the phone with the warranty place MFS, Montage Furniture Services, who state that Ashley sold the warranty fraudulently even thought I paid for five years. They said this matter is nationwide and with the authorities. I am definitely contacting my local DA and police department to report our Ashley Furniture and the Warranty center as well. Karen Lawson 11/15/10 My review on 10/20/10: I have to admit I was impressed with the attractive sales floor decor and the attentive staff who were eager to answer our questions (the current economy makes for hungry sales people and that can be good! for service). We were pleased with the prices, so much lower than Macy's and Samuel's (high end store in Ferndale). We've come to realize the lower prices were justified due to the lower quality merchandise. We have been unhappy with the lower quality of upholstery fabric and the shortcuts taken in manufacturing that weren't readily appearent in our new furniture buying euphoria. Specifically, the nap on the couch fabric crushed down very quickly and within nine months (in an all adult household, no kids at all) the cushions are compacting to make the fabric to droop and look sloppy, not to mention sitting in a hollow. Also, the lighter than cheap muslin underlining under the cushions has worn against the metal frame pieces resulting in frayed holes. Fortunately, this damage was reported before the 1 yr warranty had expired and they did send a tech out to inspect the damage. He readily admitted that the holes shouldn't have happened and then headed out to the van saying "I'll just use a hammer to pound those braces flat". When I asked about the holes in the fabric, he tried saying it would be fine with 'just a few stitches...". As a seamstress I can tell you that the cheap open weave of the fabric wouldn't not have supported a repair. He was not pleased that I insisted the front panel of both couch and oversized chair be replaced, but he wasn't surly or rude. I was informed that it would be 3-4 weeks to order the panels, which would be mailed to me. I would then need to remove them from packing and lay flat to get rid of the wrinkles and when the fabric was ready I could call for a repair appointment. 7-1/2 weeks later I am still waiting for word on this replacement. Repeated calls to their Customer Service Center have resulted in waiting on hold for no less than 8-1/2 minutes before I gave up on three different days. I have since called to speak with the store manager only to have my call transferred to the customer service manager, who oddly enough was the same sales person who answered my repeated calls and kept shuttling my call to the call center. I work in customer service and am on the phone a lot. I recognize both names and voices very easily. I am very dissapointed the manager didn't value my business enough Things I will check for when we replace this furniture: 1. I will make sure the cushions are covered with the same fabric: top, sides and bottom. The cheap muslin they used on the bottom and back half of the sides of the cushions prevent cushion rotation, which would greatly help with wear patterns, and give the couch longer life and would help keep the new furniture look much longer. Are the cushions heavy and dense and more likely not to easily crush. 2. I will take the cushion off of the couch and examine the underlaying support. Are the braces and frame well padded under the fabric to protect the fashion fabric? 3. If I consider going to a manufacturer-owned store again, I will call their customer service department and see how lost my call gets in the automated phone system and how long it takes to reach a human. In hindsight I think the quality of the livingroom set we bought: couch, loveseat, oversized chair and matching ottoman ($3,000) is on par with the furniture we could have gotten at the discount warehouses JR Furniture or United Buy and Sell, and spent less money. I can tell you that the service I received from JR Furniture on a $200 side table purchase that came scratched was better then I have received at Ashley Furniture. ******Updated 11/15/10************ I have reduced my former 2-star "Poor" rating to the lowest 1-star "AWFUL" rating. 12-1/2 weeks after first informing Ashley Furniture that the material under the cushions was falling apart on both the couch and oversized chair, I finally have 2 strips of upholstery material that will not be enough to repair the damaged areas. I can tell this because I have eyes and a brain. So, I call to ask if we are waiting on another piece of fabric or will the tech be bringing it with him to complete the repair. And just how is he planning on sewing these fabrics together? In my home? I wasted another 20 minutes of my day playing ring-around-the-rosie, pass-the -customer's-call-to-another-someone-somewhere else-who-also-couldn't give a damn, between Burlington, corporate office in Texas and the warehouse in Tukwilla. Corporate, who is apparently the only people who can dispatch a technician, actually told me today that the have "no way to reach the local tech to find out if he has what he needs to complete the repair, so I'll have to schedule a repair appointment". That's a pretty damning statement to come from a corporation that advertises the benefits of doing business with a "local" company that prides itself on it's customer service! Now, because I am pigheaded enough to insist that the tech has all he needs to complete the repair in one attempt before he makes the 2-1/2 hour drive from Tukwilla to my house, I get to sit and wait for a return call. Which may or may not come today, because they just don't know if they'll be able to contact the tech. I wouldn't buy from this company again, if it meant sitting on the floor for the rest of my life! Michelle 11/10/10 We bought Ashley furniture in June 2009. It is a 3 piece piece of garbage. The one chair has broken springs already, and is very uncomfortable to sit in. They are suppose to be such a Good name?? What a lie. I don't know how they can sleep at night selling this crap!! Sam Smith 11/9/10 I would have given ZERO Stars but that was not an option. My bedroom furniture took 9 wks to arrive only to find that one piece ia broken!! The delivery people would not take it the service people say they have to order parts and the manager is an idiot!! Ashley furniture did not get bad money infact they got cash how come I received bad furniture? Customer service is completely lacking and so now my husband and I are trying to figure out how to repair a 5000.00 dollar brand new bedroom suite. I do not think brand new furniture should be REPAIRED I think you should get a new non broken piece! We will not ever by from Ashley furniture again! Tina Calle 11/9/10 We bought furniture in Hickory, NC from Ashley Homestore. They had it to the warehouse in 3 weeks. We gave them 5 weeks to deliver in case any was delayed. The DAY OF DELIVERY- we get a call- the Wall Unit is damaged. So they have to get a new one. Promised to have it in a week, then nothing. Now we won't get it for another 4 -5 weeks. PATHETIC. Unless you can get your furniture THAT day, Good Luck and you are taking your chances. VERY POOR RESULTS. Not recommended. Very Unhappy Customer 11/2/10 NEVER AGAIN will I buy from Ashley Furniture. I had heard horrible reviews from friends, family, and reading posts and I did not listen, do not make the same mistake I made... I ordered my couch, and asked 3 times when my couch would be delivered and it was 2 weeks after ordering and it was suppose to be at my house by 10/30/2010, and I was suppose to get a call on 10/28/2010 to set up delivery for 10/29/2010, at the latest they were suppose to call on 10/29, so by 10/30/2010 I call the store and I am informed my couch would not be here until Tuesday, 11/2/2010, they called me and set up my appointment for Tuesday and I informed them I needed the latest appointment and they said it would be delivered between 3 and 4, much to my suprise I get a call at 12:00 noon, to inform me they are on their way to my house to deliver. I explain I am at work and cannot be there unitl 245 at the earliest and they inform me, if I cannot make it I will be charged a fee for canceling. Well where is my fee for changing my date of delivery so I think we are even, well that does not work. I have to leave work early to get home to get the couch, and then the delivery drivers expected a tip. Well I understand they have nothing to do with this, but they already charged me 109.00 for delivery and it was not ever there when it was suppose to be... Very Unhappy Customer!!! Bill Pierce, 11/4/10 What a Nitemare, We bought furniture for our living room, Spent over 5,000.00 dollars with Ashley Furniture. After about three months, we finely started getting some of the furniture.. Got the leather love seat, leather sofa, and part of the intertainment center..finley after we got the tv stand that went with the intertainment center, The delivery people couldn't get it inbetween the two towers. So they orrdered another one, It was even worse, It stouck out 3 inches farther than it should have...So finely they ordered another complete set and put it and delivered it... It went together better than all the others, so we keep it.. In the mean time we were complanning about the love seat..The expensive love seat, the cushion was pushed up into the center. They sent one service guy out to fix the problem, and after He tore the love seat apart and tried to fix it. It looked ok , but after a few weeks It all happen again... So they sent out another serviceman to fix it agoin...He did a better job and It held up for a little longer, Now the expensive leather love seat looks like it is 3 or 4 years old... I have ask them to replace it and they keep giving me a go around... I talked to a person called Jeremy, spervisior of disbution and haven heard from Him since....I feel the quality of furniture in the store is not what you get..also you are lyed to on shipping dates etc. I will never buy anything at Ashley Furniture again... I guess I am stuck with this Love Seat...The worse Furniture I have ever seen or delt with.... Kathleen Fisher 11/4/10 I purchased furniture in May 2010.......the furniture was defective and the repair person was not able to fix it........the furniture was picked up...........I was told per the Customer Service Mgr that I would be refunded per original method of purchase............It is November 4,2010 and I STILL have not received my refund for a total of $1442.00.......DO NOT PURCHASE ANY FURNITURE FROM ANY ASHLEY STORE..........YOU WILL RECEIVE POOR QUALITY AND NO SERVICE AND NO REFUND.......... Cindy 11/3/10 11-3-2010 I purchased a dining room set and sent it back because it was damaged. They brought the same table back and it was still damaged. I was told that they would just take it back and repair it again and send it back to me. I work very hard for my money and when you pay over $1000.00 for a dinning set you would think you would get what you paid for. I know that may not be a lot for some people but for me it is a lot. I don't make a lot of money and would think that Ashley Furniture would be happy with what business they get with the economy the way it is. The delivery driver was very rude and very unprofessional. I will never go back to Ashley Furniture again and I am telling everyone I know never go to them. We work to hard for our money to be treated this way. At this rate I don’t see how you are still in business!! I am getting in touch with the BBB. I should have check with them before stepping foot the Greenwood store in Indiana. Or deal with the KY store. John Burkholder 11/3/10 Shopping with ashleys has been an absolute nightmare. I ordered a livingroom set with a new rug. The furniture came in (I had to check because no one ever called) and I was given a used rug after I told the warehouse guy it was a new one when he asked me about it. Returned the rug the next day to have a new one ordered. No response for several weeks. We called several different people and no one could tell us what was going on. Warehouse manager was no help. I called to talk to the manager Greg who assured me he would call me back the following week. I called him 4 times and never a call back. Finally a manager named Alex is trying to fix the situation, but I have to wait another 3-5 days for paperwork!!! Really!? I will never shop there again and I will be cutting up my Ashleys credit card! Tanya Lang 11/1/10 Wow! What a totally BAD experience. First, I went to the store by Grapevine Mills Mall and had cash. The Bedroom set my son had picked out 2 weeks prior was now on sale for 1/2 off. The salesperson would not give me the 1/2 off sales price and insisted on my purchasing the warranty. I left and went to the Hurst store with my husband. The salesman was very nice and was honoring the 1/2 off price UNTIL we refused to purchase the warranty. He said that he would not sell to us without it. By this time I was mad. We asked for a manager, he would not talk to us but did send his assistant. The assistant sold us the furniture we wanted and we wrote a check. We were told it would be delivered in 2-6 weeks. The mattress and headboard were delivered 2 weeks later but we still have not received the nightstand and dresser, Now we are told it will take another 3 months for a grand total of 5 months. The manager of the store will not call us back. They do not care, they already have out money. This lack of customer service will hurt them in the long run because people like me will tell everyone they know not to do business with Ashley's! The only reason i gave them a 1 star was that zero was not an option. Shar 10/28/10 Yes!!! Customer service is really really poor! I had lots of problems with them! Do NOT BUY FROM THEM! garyanne 10/30/10 Oh well, I guess I am joining the Ashley Furniture complaint site. I, too, am a very upset customer and have called so many phone numbers and spoken to so many people all of who sound like robots! The color of the sofa I bought is not the same color I saw in the store. Also, the cushions are not sewn all around with the same fabric. They say it is the way it is made. I say it is cheesy. They will charge 150.00 to pick it up and I must then choose something else from their store. That adds more money to the total bill and adds insult to injury. I will NOT recommend this store to ANYONE! That is not "customer service" in my opinion. Crystal 10/28/10 Being in sales myself I hate to write complaint letters, I would much rather spend my time complimenting an individual that has went above and beyond. To say the lease your Ashley furniture store in Amarillo is very unprofessional, unorganized, and is staffed with incompatent people. I will say the salesman Daniel was great to deal with and very good at his job. Your finance manager Angel on the other hand needs to be trained in his job. My furniture was scheduled to be delivered October 22nd, I called on the 25th because it was never delivered. Audrey told me my furniture was scheduled to be delivered Oct 28th and they would call me at least 30 minutes before the delivery. Today the 28th at 4PM i called to check on the delivery time, and I was on hold for 12 minutes. I called back and was put on hold another 7 minutes. At 5 pm Daniel called me to tell me they still needed paperwork from me and that is why my furniture was not delivered. So I signed a contract, was given two delivery dates, have been in and called the store more than five times in the last two weeks and no one could tell me they needed some information from me? Why would anyone in the world sign a contract and take money from some one before the applicant had given them the information they needed? They had no problem telling me I had to put my $700.00 down that day or I could not get the deal, but had a probel telling me they needed additional information???? I am very confused about this. Is this how all of Ashley does business? This is backwards, they should have had everything before i signed the contract, gave them money, and scheduled two delivery dates. I work for Marriott and I know how important customer service is, if things do not change at your Amarillo store soon your store here will find itself with low sales numbers I am sure. Dagmara & Mark Pagliaro 10/27/10 We have spend over 4,000 on furniture at Ashley's Furniture at the Elkton MD location. At the time of delivery the night stand was damaged ( not even brought in from the truck) and the bedroom dresser was missing. 2 days later miraculously found and delivered on a sunday evening. After they left we noticed it was the same broken floor model that was glued together and revarnished. We were told we would be getting a new dresser and night stand since the floor model was broken. The rest of the bedroom set was a floor model and was in good condition. At the store Joe said that there was 14 dressers left and it wouldn't be a problem he will order a new one. After a couple days with no answer my husband got aggravated and went to the store to be escorted out by a police officer because they said he was threatening them. All he wanted was to find out what was going on.... they told him that was the last dresser and that they didn't know what to tell him. When I called, I was told we couldn't contact or go to the store anymore. Wrote an email to the GM and nothing. Now we have no night stand and a broken dresser and a lovely bill to pay. I have never came across such unprofessional people in my life. The dresser is cracked in half and a matter of time when the glue gives. The stores messes up and then takes no responsibility for their actions and tries to make the costumes look bad. Never in my life will I buy anything else from Ashley's. If this is not taken care of I will be contacting the better business bureau and take further action. James Porter 10/26/10 I had been working for Ashley furniture in the warehouse for about a month now only to be fired for no reason by the upper management. It seem odd to me since my supervisor and all of my now former co-workers know that I am a hard worker both in the warehouse and on the road. I don't want to think that I was fired purely on the pretence that I'm African American; however, this seems to be the logical reason which i find highly predjudice. Yates 10/26/10 We bought a mattress from our local store in Humble, Texas. We were promised same day delivery by 9 that night. The mattress never came. The next day was Sunday and we went back to the store after trying the customer care number several times. The employees at the store claimed a computer problem as the reason that it wasn't delivered. They don't deliver on Sunday or Monday, so we were told to expect it on Tuesday and a call on Monday to set up delivery. No call came on Monday. When we called them, they said the time that was given to us was from 1-4 on Tue. I am writing this after this window and have not even recieved the 30 minute prior delvery call that I was told would come prior to delivery. Horrible service- say one thing, do another. Louesius 10/26/10 THE WORST FU**ING SERVICE I HAVE EVER RECEIVED....AND CUSTOMER SERVICE IS EVEN WORSE.....DELIVERY PROMISES ARE FALSE....EVERYONE PASSES THE BUCK ON WHY ASHLEY FURNITURE CAN'T GET YOU YOUR ORDER..... IM SO ANGRY WITH THEM RIGHT NOW...NEVER AGAIN !!!!!!!!!!!!!!!!!!!!!!!! Moss Household 10/25/10 We purchased a bedroom set from the hendersonville, NC store. We received it within the time specified, but the large chest had substandard workmanship. I don't know how it even made it out of the factory. And why it was ever delivered to a customer in that condition. Took forever to get customer service. Took 3 weeks before anyone would come out and get a look at it. And when the inspector arrived, he brouhgt a "handyman" with him with hammer and nails and was ready to tear it apart right there and repair it. My husband said "replace it, not repair it". Now we are waiting for someone to make a decision on whether they will replace the item. Don't have to tell you the furniture cost a bit of money. I am very disappointed in their customer service and will NEVER buy anything from them again. The Napier's 10/25/10 I too will be filing complaints with the BBB and federal trade commission.. I will also be notifying the local News to see if they can help. We bought a bedroom suit for our daughter the 1st week of July, the chest was on back order so we waited to have it all delivered at the end of July so all the pieces could be delivered together. When it was delivered the chest was NOT with it! After they left we noticed one of the slats was cracked, one of the drawer handles was missing a screw and had scratched the drawer and then we started noticing that there were blotches all over the finish where my daughter had placed things. We called them and they said they would send someone out to look at it and we asked about the chest and they said it was at the store and didnt know why it wasnt on the truck and told us we would have it the next day. needless to say we didnt get it! i called and the manager wouldnt get on the phone, he had some girl relay his messages to me, i could HEAR HIM talking in the background! they told me to call the warehouse manager and he said it would be another week or 2. when we finally got the chest it was cracked at the bottom all the way across.. the guy finally comes out to inspect our claims and all is good he leavesand he said he would leave his notes with his supervisor and someone will be calling me soon. TWO weeks went by and i heard NOTHING!! I called them and they had no record of this guy being at my house or any notes from him! so they had to send another person out.. SERIOUSLY!! the other guy comes out and takes his notes on the slat, drawer and knob screw and scratches but he SAYS he cant see any problem with the finish. (at this point the problem is on the head board, foot board, night stand and dresser) example.. if you have something on the night stand (alarm clock) and you pick it up, you can see where it was. it will leave a permanent blemish in the finish.. even if you have a tshirt sitting on the dresser, it will still leave a mark. he leaves says i will be getting a call soon. i give them a week and then i call! they said they are ordering me 2 drawers and a slat, i asked about the chest and she said she doesnt have anything on that and she would have to get back to me.. i asked about the finish problem and she said she would find out. so i give them a little while to figure it out.. i start getting parts in, (sitting up stairs unopened) it has been at least 4 weeks since i had heard anything so i called today and she said they have nothing on order for us. i asked for the corporate number and she tells me she doesnt have it and they are closed today.. good thing i have the magical internet box here at my finger tips! i told her not to worry i'd look it up online! and hung up! i do believe that i will start posting links to this site all over facebook too. people need to know about this company! Angry Customer Taking Action: Update 10/20/10 So after sending the store where I purchased the furniture a 3 page letter explaining why I am unhappy with their service and the steps I was going to take to have this company investigated. I receive a envelope in the mail today from them and I assumed it was a letter from the store manager--apologizing for what happened. Oh nooooo its had hand written note that says "Sorry for the inconvenience"...that's it. It looked like a two year old wrote it and inconvenience was misspelled. Also inside the envelope was a $100.00 gift card(I would have to purchase at least $1000 worth of furniture in order for it to be valid) and the card expires 12/31/2010. Are you f-king serious!! Who sends a pissed off customer a 4 word note and a gift card..this company is a joke. What part don't you understand, I am NEVER buying anything from this company ever again in life. Again, potential customers if you are reading this site saying it won't happen to me you are wrong. This company ONLY cares when they are trying to get you to buy something, once you place your order they could care less. -Nicole Daniel Cline 10/19/10 Ordered paintings and furniture in June...its late October and its still not here and they keep giving me the run around and can not give a date of arrival! I will never recommend or puchase from Ashley again! BEWARE!!! Sara Pabon 10/17/10 Add me to the list of disappointed customers of Ashley furniture. WOW if only I had done my research before stepping into the store I would not have to be writing on this site. I wish I could take back my order, but it took me so long to find something I like and I have no where to sit. Once you buy the merchandise from Ashley they wash their hands and have no more dealings with your order. They have no contact with the delivery agency which they hand over your order to. They told me they do not have anything to do with the delivery, someone should contact me they do not even have a phone number for them. Could you beleive that the store has no contact information for the delivery service they work with to delivery your furniture. I am still thinking about go over and getting my money back. STAY AWAY FROM ASHLEY FURNITURE Tiffany and Justin Maxfield 10/16/10 Ashley furniture is rediculous i am never going to shop with them again,i had payed for my furniture in july and it is now the middle of October and i only have half of my furniture come on what am i suppose to do with 2 kitchen chairs and no table my family had to eat on the floor because we had moved to a new home and had no furniture,I was very unpleased with them and the girl at customer service is worthless she told me that someone would call me back and that was 3 weeks ago and no call has come through,i was going to buy a bed from them but after my furniture experience i am shopping else where.Something should be done with their service they should not be able to get away with all this,and they would not refund me my delivery fee and i waited for my furniture for to long i am a very unsatisfied guest and dont know how you people do business but that is not very good business at all i am in the industry and that is not how things should be handled.No wonder there was hardly any one in the parking lot also when thay brought my furniture there was a tear in the chair and they had scratched my brand new wall in my brand new house when they brought half of my furniture,all around Ashley furniture is one of the worste places to buy furniture from so if you are planning on buying from them you better expect to wait months before you get your product there is not one good comment on this page shouldnt that tell you something. Andy Villarreal 10/16/10 I purchaesd furniture that was delivered damaged. I called to get it replaced and they refused to come out within the 14 day return time frame. I explained to the rep about the return policy and he advised that would not be a problem. The day the tech was to have come out I received a call and was advised they needed to cancel since the tech called in sick. Again they set up a 2 wk appt and the tech they sent out said he could not to do the repair by him self and that they should have sent another person with him. I want a refund, I paid cash now all I am getting is the run around the store claims they can not approve the return since it is past 14 days only cooperate can authorize, needless to say I am still waiting for a call. DO NOT BUY FROM ASHLEY,************************************************************. Tammy 10/15/10 Purchased a rocker recliner as an anniversary gift (20 Yrs) was told it would be ready in 7 days. Called ( sorry MAM ) it won't be here until next week. I most certainly do not have the patience in which some of you do. I threw my fit and now am getting the floor model with a 5 year warranty. I agreed to it simply because I want my husbands gift here when he gets home. I am on my way to pick it up in 30 minutes. So sad I did not stumble across this blog prior to my purchase. Will NEVER BUY from them again! Angry Customer Taking Action 10/13/10 Like all of you that have written on this website, I have also had terrible experience with Ashley Furniture. Long story short, I purchased several items on 07/05/2010 and was told it would be delivered within 2-6 weeks. When I called to get my delivery date I was told the bedroom set was on back order and I would not receive it until the end of Sept. This was not communicated to me when I purchased the furniture, the waited until they cashed my check(I paid the balance in full $2,865)to tell me about the back order. Every time I called to get an update or to find out if they could expedite the delivery date I was told there was nothing they could do. No one apologized or even acknowledged that there were issues with their business practices. All I kept hearing was the sales associates do not have any way of knowing when furniture is available for delivery--if that is the case why are the selling furniture when they have know way of verifying if it's in stock? I finally received all of my furniture over three months later on 10/12/10. Some pieces are scratched and damaged--so naturally this caused me to hate Ashley Furniture even more. I decided that I was going to do something about it. I have submitted letters to the corporate office and the store where I purchased the furniture at. I have also filed complaints with the Better Business Bureau and the Federal Trade Commission. I strongly encourage others on this site to do the same, this company needs to be stopped. They don't care about their customers--despite what their so called mission statement says. To all of the potential customers reading the posts on the site thinking this won't happen to me, I won't have this same experience--your wrong! I don't care how nice their furniture appears to be or how good of sale they wave in your face don't buy anything from them. When something goes wrong(and it will) they will not take responsibility for their mistakes only causing your further frustration and stress. Take it from me it's not worth it. -Nicole Mad 10/14/10 I live in PA but I am moving to NJ this weekend. I bought Furniture the first week of September to be shipped on the day we move on. I just received a call saying that they will deliver from 8-12. I told her I won't have my keys until after 9:30 and that they woudl need to move the time. The woman LAUGHED and said "we cannot and will no change your time. Too bad, figure it out." ARE YOU KIDDING ME?! Now after reading these reviews I am dreading my delivery bc I do not want to be in an apartment without a couch or bedframe...god damn. VERY ANGRY CUSTOMER 10/12/10 I worte on here on the 8th and I just thought I would post again to let everyone know I am convinced that people that work at ashley furniture are retarted and they lie and have no customer service. im waiting for them to deliver since they messed up one the 8th october and I called today to confirm they were not going to FORGET TO BRING THE PARTS AGAIN ..... Thank god i asked they had me scheduled for a set up again with no parts ...? like are you an idiot like serious your stupid ......she said she changed it now but i dont believe here they said that thurday and saturday tooo when i talked to them I think the business burrow needs to be contacted and have a huge complaint that this company is soo shitty. Like 8 mess ups how does that even happen and if it does they need to give me something in return for this crazyness.... NEVER BUY FROM THESE PEOPLE AGAIN I AM CUTTING MY card up I'm sure this wont be my last post since They probably wont bring my stuff tonight Doctor Lisa Kim 10/9/10 I bought a bedroom set from ashley and one of the drawers is broken.. so far i have been waiting for 3 months to receive a small part and until the part gets to me tyhey wont send out a technician to fix anything!! now i got a call from ashley stating that the part not come for another month.. what is wrong with them?? arent they a big company? why do they act like morons???? i will never buy from them again.. the worst i have ever seen.. by the way that extended warranty i bought was a waste fo money as well... when i called them to tell them about my drawer they told me that i should call ashley.. what the hell did i pay for warranty?? this is the reason why the economy is so bad.. we had stupid business like ashley still acting like they are a business!! Barbara Mariani 10/8/10 The worst liars are working for Ashley in Hickory, NC. I ordered and paid in full for a leather sectional sofa, 2 chairs, 2 loveseats. It took months and everytime I called, "it's on back order". My main concern was the two wingback chairs (which came from Vietnam) smelled so bad that I could not use them, nor would Ashley take them back. I had the chairs cleaned professionally, still the stink is there. Did they use animal skins or hairs in the chairs? A $300+ chair (times 2) that I cannot and would not use. The cushions on the loveseats had different material on the bottoms, can't even turn them over. By the way, I asked my salesman where the furniture was made, he stated "locally", I don't think Vietnam is local. Don't waste your time with Ashley Furniture, the items are substandard, they are made in other countries, and salespeople evidently lie just to get the sale. Poor customer service, untruths, substandard furniture, I hope that everyone gets the message about Ashley. Don't waste your time. Bobbi Sue Ridgeley 10/8/10 I ordered two mattress sets on a Saturday. I was told I could pick them up the next Saturday. Here it is Friday and they call to tell me the mattress sets are on backorder. I immediately cancelled my order, but only after having to deal with several people at the store. When I called the store I was told someone would have to call me back because everyone was busy in the back having birthday cake. WHAT? After finally getting someone away from their birthday celebration, I was ask to hold again. After much unprofessionlism and poor customer service from the Ashley representative I was able to cancel my order, haven't got my money back yet, but I will and I think they understood. In order to work for Ashley Furniture you must have these qualifications: poor customer service, poor enuciation, the ability to lie convincingly, 8th grade education, and be absolutely uncaring about all customers. ASHLEY ISN'T WORTH THE TROUBLE, GO TO A REAL FURNITURE STORE! VERY ANGRY CUSTOMER 10/8/10 WORST SERVICE WOULD NEVER BUY FROM ASHLEY FURNITURE!They don't even deserve 1 star of how bad service I have received. We ordered a dresser, two end table and a headboard whole set canopy . They first brought the wrong boards they were two short so my bed in laying on the floor within the frame this is beginning of august. The dresser corner was scraped open. I send the dresser back and was told I would have to wait 2 to 3 weeks for the boards. The dresser comes again beginning of september and the drawer is scratched right up so a new drawer had to be ordered. As for my boards Its October 8th and my bed is still laying on the ground 2 MONTHS!! They were suppose to deliver yesterday the guys came out and they didnt have parts they were told they just needed to set something up. There was another mix up I have had so many mix up I talked to customer service and they don't have any thing they can do to help a uphappy customer like most places they mess up that many times they give you a gift card or something try and make you happy to make you wanna come back. I told them I was going to return everything and never shop there again they seemed to not care at all its like oh thats your choice... like thats bad customer service. I'm telling everyone I know that they are a joke and never to shop there. I still have no drawer or boards. Mr & Mrs. Gladston Marston 10/7/10 Dear Cooperate, I'm contacting you because I've tried emailing the Ashley customer support website (customersupport.ashleyhs.com) and for some reason it won't load on my computer or any other computer I use. I'm emailing via at this time of night to give you an idea of the severity of my situation. Last August 10th/09 a woman named Sushila Khatri & Karin(service coordinator) is who I dealt with in management in regards to a re-selection issue I was having and unfortunately here we are in Oct./10 and the situation is still not rectified. After that initial re-selection process we received 3 deliveries of damaged merchandise. At which time managers Karin & Michelle were notified. After many months of unreturned phone calls by different company reps I fell ill with colon cancer and due to the rigurous schedule of chemo, radiation and hemo dialysis I was unable to come back into the store nor continue to be as dilligent in expediting this issue. Your company claims to have sent correspondence via mail but I have never received it and considering I still have my original sales reciept, every delivery reciept and an email sent to me in regards to the original re-select by Sushila Khatri from Aug/09 you can believe that I am responsible with my documents and if they sent letters I'd have them. In July of 2010 I got a break in my chemo and made the trip again from NYC to NJ to deal with this issue. I was sent home with the issue unresolved waiting for word of resolution from again managers Karin & Michelle. After 5 weeks of no response and constant calls on my part a manager named Yolanda stepped in and assured me she'd get to a resolution. She too made broken promises and left the company without notifing us of a solution or telling us who was now responsible for our concerns. At that time Michelle stepped in again and for approximately 7 wks we waited for word of resolution. Finally after numerous phone calls (again by me not your company) Michelle tells us cooperate ok'd our re-selection process (this took 3 months to get a word from Karin and Michelle from July of 2010-Oct 2010) we told her we didn't need a re-select actually they could just set us up for delivery of the same furniture we've been waiting on for a year and she told us that our original re-select order from Aug/09 was too old we had to come in. We did again and picked the same furniture from the original re-select and were told that now because the furniture has gone up in price we needed to pay the difference. We told the in store manager your manager Karin told us that our items were a manufactures defect so why should we be responsible to pay anything. We just want what we paid for and we don't want it to be damaged not to mention your company has a great deal to do with why this process has taken so long. Why are you penalizing us for a price difference if your company sent us damaged furniture in our last 3 deliveries. We wouldn't be in this situation if they gave us undamaged merchandise. With all that said to the in store manager and Wade via the phone from customer support we are still waiting to hear from Michelle and Karin as to what's going to happen next because we should not be paying anything more for this furniture. Manufacturers defect means you sold us an inferior product. The guilt lies with the company not the customer. Then on top of selling us faulty product your company delivered damaged merchandise to our home 3 times. This is a disgrace and a true lack of customer service. We told Beebee from customer support about the damaged deliveries and asked if the furniture could be checked before delivery. She said that would be done but it never was. We had that coversation with Wade on Oct 5th and he promised Michelle or Karin would call Oct 6th by noon. They didn't call and @ 3:10p on Oct 6th I called and spoke to Michelle who promised to call that night before 8p, she didn't. So today (10/07/10) @ about 5:50p I called and spoke with Wade who said Michelle nor Karin were in. I told him I no longer want to deal with them I want to deal with their superiors. He said after many times of me insisting that he didn't know who that was and that I needed to speak to Karin and Michelle for that information. So as you can see I have been beyond patient and tolerant. I'm at my wits end. I'm not a well person and it upsets me to tears how I'm being treated by your company. I'm a disabled 61 year old cancer and kidney dialysis patient, I'm on a fixed income and the $1000 price difference is an impossibility to me not to mention its not my fault the furniture is defective. A manufacturers defect is a recall. Your company re-called that set they no longer even sell the original color we purchased. How can your company make this my issue. I have a warranty, I did what they told me to do, I followed all the rules. Now its time for your company to make good on their side. Will someone PLEASE HELP ME!!!! Sincerely, Mrs Carol Marston Unhappy Customer 10/6/10 I purchase a twin bed with trundle for my daughter at a fare price and the contract was signed for that particular price. I haven't received the bed only the trundle and the assistant manger tells me that the bed was missed priced by their corporate office and they want me to pay the difference. I think NOT, it was sold for the price I purchased the bed and they should honor their signed aggreement. They are giving me a hard time and I WILL NEVER DO BUSINESS WITH ME AGAIN NOR WILL I GIVE THEM ANY GOOD RATINGS. The service is the worst that I've ever experienced and if you're not a company of your word than why should honest consumers purchase their merchandise. For those of you that's reading this ratings PLEASE shop around before your buy. lynn so irate from Jersey 10/6/10 Horrible customer service!!! What a joke this company is!! had "service technician "clown out 3 times for same problem,, he said we would hear form them in 3 days,,, NOT! I have called and left countless messages . Tried some nice some threatening,,,, it doesn't matter! NO ONE calls back,,,, ever!!! guess I'm stuck with a lemon love seat,,,, It's not over yet!!! I am telling everyoneI know not to buy from there!!! Oh yeah their advertising LIES!!! so do the sales people!!! William Korn 10/5/10 Bought furniture on Sat, 10/2/2010, was told it was in stock by sales and we could pick it up that day. Hired a driver and trailer to get our furnniture and found out it was not in stock. Was told they were sorry and that the furniture would be delivered in 1 or 2 days. This is day 3. They got the furniture and no one bothered to schedule the delivery. Tried to find the corporate number and they keep that well hidden. So, I am out the money I spent on the trailer, I have had company all week with no furniture in place (we gave our old stuff away to our son who just came home from Iraq) and the best they will do is tell us when they think it may be delivered... Done with Ashley... just plain done... JS 10/4/10 I agree with Wanny - this company doesn't deserve to be in business. Went down to the new Southcenter Store in Tukwila, Wa for their Grand Opening. They pulled the old "Bait and Switch" tactic on us. What a trashy way to build up business! Wanny Lara-Bush 10/1/10 Forgot to do the star rating, it actually doesn't even deserve a 1. It's pathetic that's what it is. Wanny Lara-Bush 10/1/10 After being told my furniture would arrive at a certain time and it did not I cancelled my order. I was supposed to have a check mailed back to me for the 3600.00 cash that I gave them when I placed my order. I still have received no check. Anyone who was also screwed by this rip off business, I will be picketting their Fremont, California store the last week of October 2010. Come on out and join or better yet pickett their store where you purchased your junk at. It's perfectly legal as long as you keep moving and don't cause any damage. I will be inviting the local news papers and the local television news media out to visit the pickett. It's tough times for everyone and no one can afford having crooks like this take advantage of hard working people! Please come out and show your support...............Wanny SHROME CARTER 10/1/10 Went to the new store in Lynchburg walked the entire store was not spoken to asked could anyone help me or anything. Don't knoow how they stay in business but with customer service like that I would not spend a dime.Home office may want to read the reviews because I did not see very many happy potential customers. Dawn L 10/1/10 Bought 5 pieces of furniture on July 30th with a promise of 2-3 week delivery. Four weeks and 1 day later the delivery came. We refused 2 pieces due to very poor condition of furniture then found holes, scratches and stuffing coming out on the three pieces we kept. After another 5 weeks of waiting they showed up today with one of our chairs and had no clue we had originally sent 2 back. Fed Ex has been bringing us boxes of furniture parts for weeks so today the repairman rebuilt our furniture in our living room...but one of the boards that was Fed Exed to us is in no better shape than the original one on the couch. So now we sit and wait for the chair that they have conveniently forgotten and for another board to replace the scratched one. Will NEVER shop there again...it's a nightmare. My sister in law bought furniture from Furniture Factory Outlet one day, it was delivered the next and all was in very good condition. Plus...she spent less money than I did to start with!!!! Allison 10/1/10 Wish I had read this before I purchased. I purchased a dining room set and cabinet in July. It took a month for it to be delivered. Once it was delivered I noticed the cabinet was damaged. Ashley indicateed they would repair( what..I purchased new ??why would I want it repaired) after spending several weeks arguing over a new cabinet, they finally agreed. However, today 2 and half months after purchase, I'm still waiting. The sales people do a great job selling, but it's a gamble if you actually receive the furniture timely and in new condition. Don't even try to call the service number. I will never shop there again. Selina Sydnor 9/30/10 I paid for an entire house full of funiture at a value of more than 7,000.00$ they were taking so long to deliver it to me that i had to raise a big stink just to get them to give me everything off their showroom floor which left their floor empty.. however i got some of my items the rest they say it has not yet come in to them yet...its been months and well still no items. plus they are now trying to say that i did not pay for everything...!!!!!WOW now i did pay and can prove it i just want my things or my money back or i will sue them..this has been a nightmare shopping ecperince that i would not wish on anyone..ill never shop there again or spend that kind of cold hard earned cash for this type of treatment with ashley or any other store again in this life time.....they are a rip off fancy name company in all the locations they have it dose not matter where you buy from they all SUCK BAD!!!! Coni Roush 9/29/10 Ashley Furniture of Charleston was an absolute dreadful experience. The unprofessionalism was intolerable from the salesperson to the sales manager. My furniture was weeks late and when I called to inquire the salesperson spoke to me as if I were someone he had picked up on the corner. I am an educated, professional that is employed by a Fortune 500 company and I have to say that this conduct needs to be exploited and turned over to Better Business Bureau for legal action. To top it off, I just viewed an add on TV of the same furniture that I purchased one month ago and it is now literally 1500.00 cheaper than when I purchased it. Once again I called to speak to someone and they assured me that the manager would call me back as soon as he was finished with his customer. Well, I'm sure you can guess the rest of the story...that's right....no return call. I guess the next step is legal action. HORRID EXPERIENCE!!!! Allen D. 9/29/10 Horrible Customer Service. 2000K Cash Leather Sectional delivered with rips, tears, and repair spots on all 3 pieces. Within a week or two had a complete exchange that was no better as far as condition. Now have to wait untill Corp. buys out the local service center/warehouse untill anything can be done. We were told that a complete return is not an option and some one will be out to repair the new item to new standards. Was offered a 10-15% discount to shut me up and keep item as is...Very doubtful. IS it too much to expect to buy something on the spot and get it within a week in new condition the first time if not the second time? Ashley Furniture will never get my business again and I will make it a point to make sure anyone I know does either unless they can make it right. HORRIBLE ! milannne 9/29/10 Worst Service EVER. DON'T DO IT TO YOURSELF, TRUST ME. Doubt if all these positive reviews have been written by customers, has to be the store it self writing on here. This was by far the worst experience I have ever had and all though you feel like your buying from a big named company, they're all privately owned so expect bad attitude because they have no one to answer to and do what they want. They did not deliver my furniture, then they called my apartment complex and stated personal information that had nothing to do with anything, that I could technically sue them for but don't really feel like it. And then because I did not want to wait for the furniture any longer, they told me they would keep half of the money I have already paid for. Lets just say it's been 2months now and no furniture, no calls and no one has any idea how to help me. Ashley Furniture Employee 9/28/10 Wow. We sell so much furniture. Less than 5% of our customer ever have a problem. We actually have people who moniter this. Damages are a serious issue but are unavoidable in this business. Our franchise does a quick exchange in this situation and our customer's rarely leave the store upset. I am a member of management and understand the importance of customer service. I am glad to have read this and will work hard to make sure these issues do not become a problem for our franchise. 9/28/10 Ashley Furniture are rip offs! We purchased furniture from them at the begining of the year and we paid it off within a month. 6 months later they take money out of my account because there was a glich in the system and caused me $70 in overdraft fees and are now refusing to return all of my money back to me! davis 9/28/10 Another dissappointed customer thanks to ashley furniture in Maryland on route 40 near elkton. sales rep ordered wrong color furniture and stated he was putting an order in for the right color and kept stating order didnt arrive until return time expired. He then stated he didn't order the furniture and couldn't take the other furniture back. Manager of store would not come to desk and everytime you called or went there she was busy and never returned a call back. The workers there all lie and cover up for one another. I will never look at that store or refer anyone to use it and when the store goes out of business and you don't have any jobs you will know why. You all will reap what you sew. Kim 9/27/10 I wish my family had read these reviews before we bought from Ashley. We have had our sectional sofa for 9 months now and it looks like furniture you have had for 5 or 10 years. The cushions are worn, and same with the back pillows. All of their furniture is horrible quality. Needless to say, my family is never buying from them again and I am going to pass this along to all of my friends. Carrie S. 9/25/10 Wow, i wish i would have read this blog before i bought from there! I just purchased a couch on tuesday, so i dont know what to expect from delivery. But i know that my in store experience was awful. I went to their new store in Draper UT and i got a sales rep that was so tacky. She was telling me that she hates when they have sales because it ruins her commissions. She was so rude. If i wasnt in love with the couch that i bought, i would have walked out right then. I am hoping i dont run into the same delivery problems. SIGH. Nanita Lent 9/25/10 I am currently waiting for the last of the furniture that was promised months ago. We bought a bedroom set from Ashley's and haven't gotten the truth about the pieces yet. I have had to give up the last 3 weekends for promised deliveries. I will NEVER shop there again. The customer service is really bad and they lie about everything. My advice...go to any store but Ashley's. keith s 9/24/10 bought sofa and two recliners from ashley furniture store in gastonia nc. recline has not worked well in sofa or recliners since new. had repaired twice in first year and they are broken again. call customer service and be prepared for 15min hold job, then operater will transfer you to an answering machine. called store and was told they had no manager. transfered to customer service and had another hold job Lisa Beville 4/20/10 Buying from Ashley furniture has been the worst shopping experience of my life. Not only did I wait months for my bedroom set that was promised me in 1-2 weeks, I ended up with a floor model mattress AND a bill for more than I ordered...but the funny part is that you cannot reach anyone at the store!!!!! What a nightmare. SAve your self a ton of aggravation and buy elsewhere. Brenda 4/25/10 Your furniture is very attractive but I would never ever purchase an Ashley product. I would also encourage others to stay away from Ashley products because of the deplorable working conditions in at least one Ashley plant. Your Leesburg, Pa. plant is run by thugs who "manage" their staff by threatening, harassing and using foul language to get their way. The upper management act as though they are "untouchables" and allow their employees to be treated like animals. Employees are caged for breaks and they are watched over as though they were in the prison yard. If you've never been there, it would serve you well to go there to check it out. Undercover Boss has the right idea in going in undercover to get the real picture of what goes on. If you do not go to Leesburg, you should be ashamed of yourselves for your irresponsible inhumane way that you treat your employees. Matt 4/27/10 WOW!! I'm dealinf with the dreaded promise of delivery issue right now. No one will call me back!!!! Never again will I shop or buy a product from Ashley!!! Sheri 5/7/10 I have waited 14 weeks for may bedroom furinture and just found out today that it is still on back order for another 4 weeks!!!!!!!!!! On top of that their quality is sub par and nothing like what I saw in the show room. I will never buy from them again and I hope this message prevents you from having to deal with what I am dealing with!!!! VERY Unhappy 5/12/10 We are now in week 15 of waiting for our new furniture. We actually put $$ down on it and still have seen nothing. We have been promised additional free furniture, etc. with nothing seen to-date. The last time my husband spoke with the manager/salesperson was three weeks ago -- "It shouldn't be much longer." My ass. This is the absolute worst customer service I have ever experienced and will NEVER recommend this company to anyone. I know a lot of people, and I will, in fact, tell everyone that I know to NEVER buy anything from Ashley. What an absolute nightmare. You should be ashamed of yourselves!!! craig hindman 5/13/10 my name is craig hindman. and i bought furniture from ashley.it is tearing up. i talked to customer service many times and italked to the maager @the ashley store in cordova and both of them would not help me the manager @ashley in cordova tenn. was ugly to me. i just want ya'll to fix your furniture thanks craig hindman. my email is craig@bigriver.net Rosalind 5/17/10 I just purchased a Sofa & Loveseat from Ashley and they did the samething to me. I was told that my furniture would be delivered in 10 business days. To date I am still waiting. They got their money and won't allow me to cancell the order. They are very unprofessional and I will never do business with them or recommend them to anyone. David 5/17/10 We purchased a sofa from Ashley on Feb 20, 2010. We still have not received the sofa or credit (5/17/10). We will never purchase anything from this company again nor will we recommend it to anyone. It looks like I may have to seek legal action to get my refund! Hey, what about 6 on my side with the local television station. Maybe that will work... Yasmin shaikh 5/19/10 I purchased a bedrooom set from the cumming GA store on April 29th 2010 and paid in full they promised it would be delivered in 2 months ,,but to my shock now they say it is on back order till august...this is ridiculus! i am back and forth on the phone but no one seems to be helping out.i am shocked at the service and never will recommend anyone to purchase furniture from here unless they want to wait 6 months for it. james 5/29/10 my mother purchased a chair, love seat and a couch from ashley. they also purshased the extra warrenty to cover the furniture if anything happened to it. they where told that they would replace it if there was anything wrong with. that they would give them the same furniture or give them something close to what they spent. went in to tell them and now they wont do anything for them. they want to give her back the money she spent on the warrenty. they do not honoor there word or warrenty. i will never buy from them again and will make sure that anyone i know will notbuy from them. they are a bunch of crooks and just want the money and who cares about the customer. Melissa 6/4/10 I purchased a $3585.00 bedroom set on March 20 and was promised delivery in April. It is now June and still no sign of furniture. I demanded a refund of the cash that I put down the day of sale. I asked for this 2 weeks ago and check has not been mailed as of today(June 4)They have give me the run around for 2 1/2 months.I told manager today, that if I do not recieve a check within 1 week that I will be contacting an attorney.I will NEVER buy anything from Ashley again, nor will I recommend them to anyone.I bought from the Cookeville,Tn. location. Guess I will go to the hometown furniture stores from now on, at least I can trust what they say. The Cookeville store says it is a problem with the main Ashley store. Whomever's fault it is, that is poor business and will eventually close your doors.I have contacted the Better Business Bureau to check into this matter and plan on contacting news channel 2 "That's Messed Up". Maybe they can explain to tv viewers why they are taking peoples money with a smile and then the customer gets screwed. Jamie - Midland Texas 9/7/10 DO NOT BUY FROM ASHLEY'S! Their customer service is TERRIBLE. I would rather pay $$1200 extra for my furniture and get it somewhere else than support Ashley Furniture. Their employees are clueless and they are liars. They lied to me on the phone 3 different times and then someone got on the phone with me and said he was the manager when in fact he was not. If we don't get our furniture in on time or they didn't order it right you better believe that I will drive to their store and throw a huge fit. Larry 9/7/10 I’m not even a customer and I have a gripe against them. Their delivery truck came down my street and knocked the wires off my house and damaged the siding. The men got out, took a look, and took off as fast as they could. I called the local store, only could get voice mail, three hours later they still haven’t called back. Fortunately for this site I found the corporate number, they took the info, but said it was the responsibility of the local (franchised) store and they would be contacting me. We’ll see! Brian 9/9/10 Very similar issues with Ashley. I purchased a bedroom set in June 2010, the headboard and rails were delivered in July but without the dresser.Then I was told August, when the time came, no dresser. Next I was told "no later than sept 15" , nothing. I called into the store and the service rep said Oct 2nd(?? )and I asked for a gurantee, and she said we can gurantee the delivery date at the store but the whse is another matter. I called corp and was told by a mgr in the whse that the store(s) have been overselling the bedroom sets and the store reps should have been properly trained on delivery expectations. I asked to speak to someone higher and the mgr said there was no one higher at the whse(???) which I know and you all know is a bunch of bull. This company is pointing the finger at each other. Steer clear of them, unless you want to throw away your hard earned money. vivian herrera 9/9/10 my parents bought a leather sofa and recliner 14 months ago, and now it is peeling. there is no reason for this to be happening. they are in their 80s and on social security. i contacted the store and asked to speak to the manager and of course the manager wouldn't come to the phone i had to speak to a girl who was relaying the message to the manager, what kind of business does this? why is this ashley furniture store still in business? and why aren't they being accountable for all of this? doug dovichi 9/9/10 I spent over $18,000.00 on bedroom furniture,I made my purchase on 7-31-10. I have yet to receive one piece of furniture. I've asked 10 times when my furniture was going to arrive,I got a different answer every time. I've have tried over and over to get a answer,no luck. I think its time for a class action suit. Liz 9/14/10 yeah well wish I had also read all these reviews, I am waiting on a refund in the amount of $800.00 I paid CASH 800.00 on some furniture I did have to cancel so they said NO PROBLEM you will get a full refund from Corp. Wellllll try and follow up on this there is NO WAY None of the stores have the # to THEIR companies corp.Ofc. I don't even think the bone heads know where it is......I was told by Customer Service (right) that it was issued to me HOWEVER it then goes someplace else (WHO KNOWS WHERE) before I get it by the time I am supposed to receive it the time frame will be OVER a month and we are talking I PAID THEM IN CASH!!!!!!!!! NEVER NEVER EVER will I shop at Ashley Furniture and will spread the word as many times as I can. Just Beware People go elsewhere......... worriesome 9/15/10 vivian Herrera whats happening to your leather sofa is called delamenting and this was popular on the Sonoma set, the Galaxy, and the Sorrento. Its because the leather iis not fully analine died.They have had to replace several of these pieces go directly to corporate in arcadia wisconsin if noone at store level will help you and the local better business bureau.You have rights be demanding that they be responsible!!!!Good luck... barbara 9/15/10 I really do not think any of this complaints are even read because if they were read Ashley would do something to correct it.I do not know what to do about this company at all I think the people are trained to not take complaints to put people off I have reported Ashley Furnature to the bbb here in Amarillo,Texas.They will have to ansawer to them I know if ALL of these people would do the same maybe just maybe somthing will get done .I read that the company donates alot of their furnature THEY SHOULD ITS NOT WORTH ANYTHING,tHATS RIGHT GO GET THE PEOPLES MONEY THAN FORGET ABOUT THE SERVICE. sidhu 9/16/10 Respected Sir / Madam. I order my bed set on date 07/24/2010 and i haven't recieved my bed set on the contract date. The contract date is 08/17/2010 then i talk to the store manager and he give me new delivery date that was todays date 09/16/2010 and now still same excuse and they said we are late for delivery. Now he give me another new date that was end of next month. I brought this bed set for my brother for his wedding gift. but i haven't recieved it then i gave to my brother my own bed set and now i sleep on the floor for last 6 weaks ago. now i want you guys taking care of my problem asap. Becz my wife she is going through in a bad time becz is having a back problem so please taking care all of this things. Katie 9/17/10 I purchase my bedroom set from ashley furniture on sheridan and off of I75.I received my bedroom set on Friday Sept. 10,2010 the footrail was not installed correctly, one of the dresser draws handle was installed broken.I contacted customer service on Monday Sept.13 they told me that someone would be contacting me within 24 to 48hrs. I didnt receive a call in fact i call customer service back to tell them on Wednesday Sept.15 no one has called me and they guarantee someone would be getting in touch with me.No one called I called back on Thursday Sept 16 and spoke with James ext.6257 and he guarantee me someone will be calling me.The repair furniture company that they have working for them finally call and said that they had already set an appointment for me on Saturday Sept.18 between 8-12 and I asked him how could you set an appointment with me without speaking with me. I needed an appointment for Friday Sept.17 which is my day off he stated that thats a Jewish Holiday and they didnt work on that day. I finally agreed to go to work late on Sat. morning Sept.18. Then i received an phone call Friday afternoon at 5:45 that someone will be coming between 12p-3p thats not the agreement that we made. I am very disappointed with this company. I have purchase from city furniture before and never had this problem. I am very upset no one is willing to work with me on my situation.I have not been able to enjoy my bedroom set yet and have only had it for one week today. I will never purchase from this company again...... Stephanie-UNHAPPY!! 9/20/10 I bought a living room set for over $1,200. I don't have money to throw away or to waste on a crappy living room set. I bought 2 bedroom sets prior to this purchase and had no complaints (until now). Thr original delivery team scratched up my hard wood floors in my aprartment. The feet of both the love seat & sofa were scratched up and torn. The tables were nicked up as well. I called in and the customer service rep said I had to accept a technician. I'm sorry I did not pay over $1,200 just to accept defevtive merchandise to be fixed. I had an exchange and that was defective as well! I called in to report this and to let them know the secod team scratched up my floor too! I don't want another delivery team at my home scratching up my floors. So I don't mind a technician, but the customer service reps at the call center all give me the run around when I ask for a manager! They want to offer me less than 10% to keep my furniture as it is. I spend hours on the phone. I get "promised" a call back from a manager multiple times and get NOTHING. What kind of service is this? I should have went to rooms to go. I'm thinking about returning my merchandise and going somewhere else if a manager does not call me back TODAY as promised! A rep said she could offer me a $300 gift card..I don't want a gift card. I just want service and a manager to call me back like promised. WHAT HAPPENED TO ASHLEYS FURNITURE???????? Rich 9/21/10 Never seen or read about so many unhappy customers. I'll buy from a local retailer, where the owner is involved in the sale. Bart 9/16/10 NEVER BUY FROM THIS COMPANY - Their product is inferior and their service is non-existent.. We purchased a sofa and matching accent chair in March 2010. The chair arrived and you could visibly see exposed staples and the fabric did not fully cover the frame of the chair. This chair was replaced after a long lecture from their service department of how they reserve the right to fix the product and that only one replacement is ever authorized. The next chair was acceptable when delivered, until 2 weeks later when the complete front arm panel of the chair fell off - (Yes I said fell off). They sent a repair tech who needed to order a piece which we waited for 4 weeks to come in. Schedule another repair visit only to find out the wrong piece was sent. The repair technician indicated that we will most likely experience the same thing based on his experience and ordered the needed part again and this time ordered both the right and left arm, so he wouldn’t have to come back out a second time when the other side falls off (Are you kidding me!). About 2 weeks later I get a call from service that they are only ordering one of the arms as they is no current trouble with the other one. Another 4 + weeks pass the part shows up today and guess what - Wrong piece again!! I refuse to wait another months to get this resolved - They need to buy this crap back as this is unacceptable.. But wait gets better, guess what happens when I call in to talk to a manager and get put on hold only to be transferred to a disconnected phone – Peachy Not!! My next call I get the supervisor will need to call me back in 10 minutes line - Oh yeah - I'm waiting by the phone 20 minutes and counting – Glad I’m not holding my breath... If considering buying something from them - Please go back and re-read my first sentence or be for warned Gene San Antonio 9/9/10 Let me add my voice to the chorus of dissatisfied Ashley customers. I am sitting here, again!0, wasting another day waiting for a furniture delivery. I spoke to a customer service rep, and received 2 phone calls confirming the time of delivery, even though it was inconvenient for me, and I asked for an earlier time today. So, now I am told it was set up for a later time, even though I was not told. Another day wasted. What embarrasses me the most is this is the 2nd time I have done this. I did not learn. I join my voices with the others: I will definitely not be shopping at Ashley for anything else. Their level of customer concern and service is horrific. They truly epitomize the adage that the "right hand does not know what the left hand is doing." it is pitiful. My advice to others: don't waste your time and money at Ashley unless you are ready for some great aggravation. I have learned, although it took two times sadly. Joyce Dean 9/10/10 I purchase a King bed set In June 2010. They gave me a del date Aug 7 (in writting)- WEll no del - I called and they told me this was a difficult order but expect it Sept. This bed set was back ordered for Sept sometime and then called back to say it could go as far as Oct 1st. Aslo I oreder a mattres and it took 2 weeks for a rep to come and look at it -it was damaged. they told me they would schedule a pick up - well no one showed. I called the store mgr and he promissed a pick up -again no one came out to pick up the mattress also the mgr promissed a good gester refund ck $300.00 due to all the confusion. well 2 wks went by no check. Email customer service and they called & again the say SORRY for all the confusion we will get the damaged matterss remove ( and they did) and they would be mailing the $300.00 refund out that week. WEll no check and it's been 3 weeks now. SO I have no bed room furniture and no refund. These people are so unorginized and lie to no end. I plan to have them exposed to the public eye. Action 9 news will investigate and I hope they can put up with all the lies and run around every one else gets. How can the BBB not get involved? Daniela Romano 9/10/10 This company Sucks! I ordered furniture in August, got it delivered today, only to find out that every single piece of furniture was damaged. I refused the order and now they won't refund me my money back without charging a 30% restocking fee. Who are they restocking damaged furniture for? DO NOT BUY FROM THEM!!!!!!!!! Karen Butcher 9/10/10 Seems no one has been as stupid as I have been. I bought a loveseat and chair, 1200.00 I have paid them 800.00. Unfortunately I used their "in house financing". I don't know what to do. The manager says I still owe them 2400.00!!!!! What??? That is right folks, I owe them double what the furniture really cost. I am on a single income and made the mistake of trusting them. He lied, misrepresented his intentions, and screwed me before I knew what hit me. PEOPLE PLEASE STAY AWAY FROM THIS STORE. Unfortunately the only people that happen upon this site are people that have already been taken by these unscrupulous crooks. Sad and broke in San Antonio. jacqueline berg 6/9/10 6/9/10 I ordered a chair from ashley furniture on 5/4/10 with a delivery date of 6/5/10. Like the others I have not received my chair and customer care is worthless. I have gone to the store in Rohnert Park Ca two times trying to get a delivery date. They were no help either. On the third attempt the manager of the store told me "it was coming to their store on Mon 6/7/10 and would be delivered on 6/8/ or 6/9". Needless to say that didn't happen. I went to the store again today to get my money back and was told someone named Angela would call and take care of the cancellation. Really? Are you kidding me? The store can take my money but can't make a simple refund? And now someone wants to talk to me when I couldn't get a straight answer before? I'm not waiting any longer. I'm filing a small claims court action as soon as I'm done writing this review and I will be posting a review on ANGIE'S LIST. Oh, 7 on your side in San Francisco! Great Idea, David. Ashley Furniture, YOU LACK INTEGRITY AND ACCOUNTABILITY. See you in court. Oh and by the way, I'll be asking for 10% interest which we all have the right to do, as well as punitive damages for deceptive business practices. Have a nice day. Jacquie w.amos 6/16/10 In 2007 my husband and I purchased a reclining love seat and sofa from Value City furniture in New Brunswick, NJ. We also paid additional for the 5 year extended warranty. In 2008 we moved to Fl. Shortly after the move we noticed the leather sofa beginning to fade in certain areas. The head and arm rest. After contacting the store we were informed the furniture was no longer covered because we had moved more than 75 miles from the store and that voided it out. The warranty company also refused to refund the money spent for the 5 years. May 2010 we contacted the Corporate office. Well, much to our surprise, Crystal, was more than willing to help... And she did. The furniture that we had was discontinued. So we were told to go to Ashley furniture near us and pick out a brand new set. Well it was delivered today and they picked up the old pieces. We are very pleased with the professional, friendly and speediness of the handling of this situation. She even called as a follow up after we received the furniture to make sure everything was ok. Thanks again.... Sylvia Hernandez 6/17/10 Lubbock TX Store: I purchased over $5000 worth of furniture in March and have not received but have been told they will deliver today (just because I really became upset, after being called by the warehouse manager that they will deliver next week) .... I will never purchase another piece of furniture with Ashley Furniture, I went to Haverty's for another piece of furniture, and my goodness they looked up the furniture and they had in stock, we were very happy with their customer service. The furniture was delivered the next week on the day we chose to have it delivered... Amazing Don't even remember what the furniture looks like. When I contacted the store I asked to speak to the manager i was told that they were busy, and would take message and have them call me back, never heard from them My husband called and spoke to a salesperson, and he asked to speak to a manager and they would not allow, are your managers that much more important than a customer.. hmm Maybe the BBB should know about all of this Jerry A. Lowry 6/18/10 Along with everyone else here I am beyond frustrated with Ashley furniture store based in Chico Ca. I bought a bedroom set and a bench from their store in Yuba City Ca. I purchased this furniture on May 8th 2010 and was told it was in stock and would receive it within 2-6 weeks. They said that was just on the contract but actually I would receive it a lot sooner. Well it has been six weeks and have gotten nothing but a runaround. Their excuse is that the computer is down and they can't find out where my furniture is. They have recently closed a store in Roseville and are in the process of closing the store here in Yuba city. They are still taking orders but the man that was hired to close the store told me he can do nothing about the furniture I ordered. I called their main office in Chico many times and left messages for Mike Armstrong to call me. NOTHING. They have received a very bad article written by the Appeal Democrat with the same complaints as me. I am in the process of finding out the legal way to picket their store in Yuba City. I contacted the police and they told me what I could and couldn't do and was also told by one of the police officers that his family was ripped off by Ashley. I have spent around $18000 with Ashley but I will never spend another dime on Ashley furniture. It seems to me Ashley corporate could put pressure on the franchise owner to either deliver the furniture or refund the money. I was told I could not get a refund until September 2010. I feel I have been ripped off. Is it to much to ask the get the service you paid for???? Typical corporate corruption. I truly believe they are going backrupt but they are still selling furniture out of that store with a NO REFUND policy. Michael Bohannon 6/21/10 Ashley furniture as a company is the worst and most unprofessional company I have ever delt with. We had furniture in lay a way and only made two payments on it the second payment was the full balance, as we made the payment they told us the sofa that we chose was on back order. The store manager made some changes and found it for us and set for delivery for 6/18 with a 3hr window and a 1hr prior call. Well on that day the driver calls us after the time it was to be delivered saying he was still an hour out, then he calls back 45 min. later and says he is on his way and "oh by the way I don't have your couch its on back order" no call from anyone just the driver to tell us this. I try to contact the store mgr. but she was in a meeting for 6hrs so the customer service mgr said he would take care of it and give her the messege and call me back. So the next day i go to the store and the mgr. is there and knows nothing about it. So she makes some calls to the warehouse to locate the sofa 6hrs later no call, i go back up there and she tells me they did locate it and i would get it delivered that night or sunday but would get a call from the warehouse mgr. NO CALL NO SOFA!! So we go back up there sunday and another person says that the sofa is on a truck and will be delivered between 2 and 10 with a 1hr prior call. NO CALL NO SOFA!!!so i have to go back up there this morning. DO NOT WAIST YOUR TIME AND MONEY WITH THIS COMPANY!!!just look at the reviews everyone with the same problem and no results... Kelli 8/24/10 I agree with everyone else. Ashley home furniture SUCKS!!!!! Horrible customer service, poor delivery time and less than quality furniture! I will be getting my money back tomorrow on the diningroom table that I STILL havent recieved!!!! I wish I could give a zero star rating to the Ashley Furniture in Nashville Tn!!!!!!!!!!! 8/25/10 this is the worst furniture store EVER!!! not only did they deliver late...they did not assemble my child's bunkbed correctly which lead to the bed falling on my son and also putting a hole in my wall! the whole customer care team needs to be FIRED! they are irresponsible and do not care about their customers need.... robin 8/25/10 Ashley furniture is now the reason I shop at Fingers and Star funiture....their service is awful!! not only did their sales person use my personal information to ask me on a date and constantly call my home! they also installed my bed incorrectly which led to my child being injured and a hole in my wall!! the whole customer service department needs to be fired! their lack of consideration is horrible!! i have never been so frustated in my life! i will be filing a lawsuit for damages caused by this company! Neha G. 8/25/10 After I purchased a sofa set from the Ashley Furniture on Mt.Zion in Morrow, Georgia, my former inlaws went to the same store and without my knowledge wanted the same set I had purchased. The sales person at this location showed them all of my personal info such as my address, how much credit I had, the amount of my down payment,my monthly payments, and even the extent of my warranty. This was the first time I had purchased anything from Ashley and I can assure you that it will be the last time I ever purchase anything from them. This was an invasion of my privacy and you would think that a major business like Ashley would not allow other customers to see the private contract info of another customer. I would like some satisfaction on this.I truly hope that my private and personal info is not being shown to everyone who comes into this store Selma Hannen 8/25/10 We drove to Longview, Tx from Houston, Tx two times now with still no Furniture. Hope 8/25/10 I am having trouble with the Cookeville Tennessee Ashley store location as well. Never have received my merchandise and they have a lot of my money in hand already. I think it is time we come together to stop this, if anyone in the Cookeville area wants to get together and see what we can get done through a lawyer and news coverage if possible please contact me superherogirl05@gmail.com Claudia 8/27/10 Ashley furniture in Patchogue NY has been holding over $2,474.80 of my money ransom for months. I ordered furniture May 3,2010 still never received it have had promise after promise of delivery. The beginning of this monthe they said it will not be in until somtime in September. Again I asked for my money back and finally thy agreed to send me a check ,said I would receive in 10 days. Well here it is the end of the month still no refund check and no one will tell me where the check is. I have been contacting the store and Pam has promised to get back to me a few times after I called as has Andre but still no calls back. Today I called again and they spoke to Ben he promised to give this to his his manager to have him call back and still nothing. Run as fast as you can from these folks, I now have started legal process to get my money back. I contacted headquarters and they said sorry your going through this but all of our stores are individually owned. I have reported them to BBB and Consumer affairs both have promised to post on their web sites. Bottom line is consumers need protection against companies like this. Why is it we are warned of so many other health isses what about the pain and suffering from companies like this. I have had many many sleepless nights over this all. San Antonio, TX store 8/30/10 Wow....I am worried now that I have read the reviews. We recently purchased a bedroom set which was delivered last Thursday. When delivery arrived, they told us they did not have the headboard for our bed! We never received a phone call from Ashley to let us know this. Was promised re-delivery this Tuesday (tomorrow)....my husband received a call this morning stating that now we have to wait till Wed. I tried calling Ashley corporate and was transferred to a voice messaging system. We'll wait and see now.... Jane Rietcheck 8/31/10 Ashley Furniture is the worst retail store I have had the displeasure to deal with. My daughter purchased a bed in May of 2010, no one ever called her to let her know it kept being back ordered, and when it did finally show up, only last week, unknown to us it came without the mattress and box springs. That was the main purpose of purchasing the bed to begin with. I will NEVER do business with this business again. Their business practices stink, literally. Rhonda from Tennessee 9/1/10 On July 5, I was issued a credit with Ashley Furniture. Paperwork completed and I was told I would receive a check in the mail within 3 weeks. It is September 1st, no check. Have talked with store and another store about this and just now I was told that they had reissued another form for reimbursement so that is going to be another 3 weeks...this is getting ridiculous. While I love my furniture, my next door neighbor is purchasing all new furniture from Ashley (bedrooms (3), living room, kitchen) due to their house flooding in May and I am about to tell them don't do it...because of the customer service being so bad... There is not a customer service if you ask me. Tony-Casa Grande AZ 8/20/10 Terrible company. Spent over $7,000 two months ago, most delivered damaged, reordered the wrong product, refuses to let you return or cancel the order. DO NOT SHOP ASHLEY FURNITURE STORES....ALL OF THEM ARE INDEPENDENTLY OWNED AND OPERATED AND EVERYONE WILL PASS YOU ALONG TO THE OTHER...ONCE YOU HAVE IT IN YOUR HOE ITS YOURS. YOU CANNOT RETURN IT, CANCEL YOUR ORDER NOTHING..DO NOT SHOP ASHLEY. GHernandez 8/20/10 Less than poor, Sold me the incorrect mattress and dont want to exchange for the correct one. Its sad that you can not trust the salesperson from Ashley Furniture, they assure you they sold you the correct furniture and when delivered its incorrect. Also they wont even give you the time to speak to them, you are rerouted to a call center and they dont even let you talk to the manager or salesperson directly. Shame, Shame, Shame!!! Its all about the principle!! Sad!! Linda 8/22/10 Wow! What a terrible experience! Put a down payment initially, then went in to pay everything off and they gave me the payoff amount. I paid in full only to have them call me at work the next day to say they had keyed the incorrect price in and I owed another 325.00. I asked for a refund, and they advised me they would charge me 20% to get a refund. So, I have gotten nothing at this point, unless you count the incredibly AWFUL customer service. Mohammed MAkda 7/29/10 The rating on this transaction is zero or less on 04/24/10 we have purchased a sectional here at our local store 16762 Hwy 59S in Sugar land TX, 77479, our sales rep was Michael Anthony. when we received the sectional it was defective, we contacted the store , they informed us that they dont have the same color in stock, so they offered another sectional in another color. Since it was a floor sample and the otoman was missing the wheels and had marks, the manager at the store Mike Gomez offered us discount, and told us that your total will be $1,321.00 and the rest $626.37 will be credit back to your account. We paid $1761.28 on 4/23 and $186.09 on 4/26 Total = $1947.37, we agreed and the replacement furniture was delivered, but we never got the credit $626.37 that was promised to us. we have called and visited the local Ashley furniture several times, but no one every replied our calls or did refund any money. so we called our credit card company and asked for $626.37 refund for this transaction. we provided all the proofs requested by the credit card company. Finally the credit card company credit $626.37 back to our account. few days after that we received a call from Ashley furniture corporate office, apologizing for the bad service and confirming that that amount that has been refunded back to us is exactly the same as it show in their records. The gentleman also offered a service to the furniture which we gladly accepted. Now the amazing part is that , few days back when I got my credit card bill, I see the Ashley furniture has re charged me the $626.37 on my card. we went to the local AShley store and the local manager (a new one) Steve Wood made a false promise to take care of the matter, but he did not even care to call us back. Now, we have been trying to get our money back, if some one at the ashley furniture is reading this, they should at least have the courtesy to contact me @ 8327410186 and refund my money back. this is the worst server we have ever got for a company that has been know for its best products and customers service Ray Monks 7/29/10 The rating on every transaction I have had would be less than zero! Almost $10,000 in furniture that was promised to be delivered no later than 2 months ago is again pushed out until late september. So I attempt to contact the "corporate HQ" to find out they have no control over deliveral or production...so who does? Terrible service top to bottom!!!!never again Mary 7/29/10 Shopping at Ashley Furniture has been the worst experience. We purchased a leather sofa/chaise. It was delivered this morning with a defect. The delivery man said he would contact customer service and someone would be calling us within 45 minutes and repair or replace the cushion by end of the week (the next 2 days). No one called us. I called customer service in Phoenix after waiting for over 10 minutes then being cut off and calling back to wait again. I was told that a tech would come out to look at the cushion to decide what to do with the brand new couch, but he could not come until 8/12/10 which is in 2 weeks. I told them this was unacceptable and that we wanted to couch picked up and returned. They told us the driver oculd not come back. I then contacted the manager at the store we purchased the furniture from (Superstition Springs in Mesa, Arizona) and was told he would check on it and call me right back. I have called now 3 times and can't seem to get a answer from anyone. I would strongly advise people to not shop at Ashley Furniture, at least in Arizona. Their customer service is diplorable and their managers act as though they really don't care if they make a sale of if the customer is happy or not. In this tough time with the economy you would think the managers would want to try and accomodate the needs of their customers. I am a very unhappy customer and will never in the future purchase furniture from a company like this. I guess they old saying is "you get what you pay for". Obviously the quality of management is pretty pathetic. Crystal for Connie W 7/29/10 I can only say ditto to what has been said. My aunt has had the worst experience with this company in Charleston. She purchased the furniture in March but was told it could not be ordered til she paid the total price. The total was paid June and she was given a delivery of July 5, 2010. When the furniture did not come we started calling and was given the rude explanation that this was a tentative date. That they had 14 days before considered late. Long story short within 14 days not there. My aunt called to find out what was up and they said should be delivered Aug 3 which is what they said about July 5 and then July 27th (week of). So when we went to cancel as Scott (mgr) said we could with no penalty, David (gm) now says can't without 20percent penalty. He then tried to feed us some bull that the 3rd of Aug is still the week of July 27th (uh not, it's the next week). They gave us the run around each time we called, we had to call distribution ourselves. When asking for upper mgt phone they said they would have someone call (guess what) didn't hear back today, guess they gotta get stories straight first. Never again.. Mark 7/30/10 We too are the unsuspecting victims of Ashley furniture. We purchased a sofa and chair from the Greenwood,In store, upon delivery, the chair ($450.00)was damaged and the foot rest would not stay latched in the down position, it appeared to have been dropped and damaged.We contacted them and they said they would send out someone to service the chair. Meanwhile the cushions on the couch started to flatten out and looked as if the couch was 10 years old. we complained to customer service and they kept sending out repair parts but the same repair person would show up and then have some BS reason as to why he didnt need to install the parts.Finally after numerous complaints they sent out a good repair person who took the time to try and repair the furniture, he worked hard at replacing the cushions and did his best to make things right.However the cushions are flat again and look terrible.We have contacted customer service several more times only to get the run around. WE WILL NEVER BUY FURNITURE FROM ASHLEY FURNITURE AGAIN. TAKE TIME TO READ YOUR CONTRACT. Daphnae from Pearland 7/31/10 I bought two items at two differnet times. One product was a 44 inch TV and got a 32 inch in the box. Two completely differnt brands. Also the other product was a used Blue Ray. Donna G. 8/3/10 This has been the worse experience ever. The people have no clue. The sales people are inexperience, no customer service skills, no idea how to deal with people. Ordered a table over 3 months ago, still don't have it. No one returns your call, no one cares! The Corporate Phone Number is useless. A Joke, to try and talk to anyone at Ashley. No one can authorize anything to make a customer happy. No one can do anything. A bunch of useless people claiming a pay check. No one but the owner can authorize any concessions, but the owner does not give a crap about any of the customers. The owner is not accountable to the Ashley name, or anyone. He does as he chooses. I was told Ashley (the store owner) decides who to talk to, or who should talk to who. So if you are talking to a manager and they have no authority, you are basically SOL. It is the biggest line I have ever been given. I hope this entire Corporation goes out of business and no one ever shops at Ashley furniture. Trust me it is not worth it. You will regret it. 8/3/10 Phil T for Beverly T I purchased a sofa item # 1700038 form the Geneve NY store and with in the warranty period the seat cushions with stripes turn black. They replaced it and the next set of cushions also turned black with in 8 mouths and now they won't return my calls for infomation as to what can be done. I've called many times and left messages and the owner Jim Colizzi will not return my calls. As with many of you who have left you stories on this web site I also will never shop there agin.I also recomend that you also should not shop at Ashley Furniture Stores.I will be advising the BBB in our area as to the pure service and Qauality of their products. Eli 8/3/10 My WORST Experience buying furniture. After spending over 7K in furniture and paying CASH after 10 weeks I am still waiting for my furniture! I will make sure every neighbor, friend, acquaintance know that this is the WORST furniture store in California. Save yourself time, a heart attack, stress and go to another furniture store. Don't be fooled by their ads or salespeople. Cathe 8/4/10 With this feedback, I can't imagine how you are still in business. I too was a victim of the delivery bait & switch.On July 1st, I ordered a sofabed for our guests to sleep on at our SUMMER home and was given a delivery date of July 19th (printed right on the receipt). It was then postponed until August 3rd. I am now being told that it won't be available until July 27th. I told them (after 4 attempts to reach someone who could help me and a wasted day on the phone) that I would not be visiting the summer home after the 27th and so it was impossible for me to get it to its destination. Not only do I need to scramble for a guest bed for the summer but I will now have to pay storage on the couch until we go back next summer. I was told I could cancel but would need to pay a 30% restocking fee. I will contact not only the BBB but the Attorney General and, needless to say, I'll never buy furniture from Ashley again! Too bad, because I'm remodeling a home as we speak and need LOTS of furniture. I've also called Clark Howard to get the word out on your shoddy business practices. Sad way to run a business. I agree with the lawsuit plan. IRATE CUSTOMER 8/4/10 Ashley Furniture Outlet and delivery in LaVergne Tennessee is a major joke. I have called every store to try to get help and the ongoing issues resolved, and I am greeted with condescending, rude, stupid, incompetent people (Sasha - Customer Service, Chris King - Store Manager (really?), Eddy Day (warehouse manager) to name a few). I have tried to get in touch with the franchise head in the Nashville area, Tony Gallatin, and he never returns calls and employes a bunch of morons. Someone needs to remove this guys franchise license, as he and his troop are destroying Ashley Furnitures reputation...a company that really does have good, quality merchandise. Bobbi 8/5/10 I like so many others am having a problem; I received my TV stand in May, which was damaged, they sent out a technician and he said it was definitely damaged and there was nothing he could do about it, it needed to be replaced. The store ordered me a replacement, which they said could not be delivered until June 28th, I received a call telling me the delivery would be here between 8AM and Noon; five minutes later I received a call from the store telling me that they were not delivering the piece because it was also damaged. They promised me it would only take another week and they would get me a new stand, it is now August and I am still waiting, I finally went back to the store and spoke with the manager, he guaranteed me it would be here on the 5th of August (which is today); we will see if it actually gets here undamaged, The customer service is horrible; I was willing to keep the first stand if they would discount it but they refused. How do you people stay in business????? Poor Quality & Standards 8/9/10 We bought a dining room table and five chairs in March. We were told that the set was on back order and would not be delivered until May 14th. Unfortunately, we were told that we had to pay full price to get our furniture delivered so we agreed. To make a long story short the furniture was delivered but 4 out of the 5 chairs have one leg shorter than the other three! All five chairs have cracks and finish issues. So we called the customer service line right away and setup for five new chairs to be delivered. Once again we had to wait another two months to get them. When the day finally arrived for the new chairs to be delivered, we got a call saying that all five were damaged and needed to be reordered! Now its looking like September to get our chairs! What a joke! We are going to file a complaint with the BBB and call their Corporate Headquarters. For those that live in Nevada and Arizona, never buy from these people! Edward Houston 8/17/10 This company is a joke. We purchased a bedroom set in June. Paid up front. Promised delivery in July, then rescheduled to August. On the day of delivery, they just didn't show up. When we called we were told it would be mid-September. Spoke to an Assistant Manager who was simply incompetent. Spoke wit the Store Manager who is possibly the rudest retail employee I have ever encountered. It is shocking that in these depressed economic times that a company has so little regard for it's customers. STAY AWAY!!!! Do not shop there!!! You will not get what you pay for and you will be treated very poorly. JOE AND PAM MATTINGLY 8/17/10 WE WENT OUT AND PURCHASED A BED ROOM SET FOR OUR DAUGHTER. WE HAD PURCHASED THE BED ROOM SET FROM ASHLEYS FURNITURE STORE IN LOU.KY. THIS HAS BEEN A NIGHTMARE!!!!!!!! THE DRESSER WAS UNLEVEL,THE LEG BROKEN,AND THE TOP CRACKED ALL THE WAY DOWN THE BACK. THE CHEST LEG WAS ALSO BROKEN. THE FUNNY PART IS WE HAVE SPOKE WITH EVERY MANAGER,SALES REP,SUPERVISOR AND NO ONE WILL HELP US.SO WE FINALLY DROVE THE BROKEN PIECES BACK OUT TO THE FACTORY AND LEFT THEM THERE. WE TOLD THEM THEY NEEDED TO FIX IT AND CALL US WHEN ITS READY. ALMOST 2 WKS LATER WE RECEIVED A CALL TO COME PICK IT UP. WE GET THERE AND ITS STILL BROKEN????????? NOW WE ARE TOLD WE HAVE TO WAIT A FEW MORE WEEKS SO THEY CAN ORDER ANOTHER PIECE?? WAIT MY ASS!!!!! THIS IS CRAZY THE WAY THEY ARE TREATING PEOPLE. ARE YOU ALL AWARE IF IT WEREN'T FOR US CUSTOMERS YOU WOULDN'T HAVE A COMPANY???? THIS IS THE WORST "CUSTOMER SERVICE" I HAVE EVER HAD TO DEAL WITH. ITS A SHAME. Charlene Rawlinson 8/11/10 It was 05/2010, I purchased 3 groups of furniture (Living room) (Dining room) & (Family room) from Cherry Hill NJ. There was a problem with a piece of furniture in every group that I receieved. At the time of delivery, all damages was noted and I was promised replacement. After a week or two of not hearing from anyone from the store, I called and was advised that they were prepared to replaced the damaged arms of my love seat and 2 couches one of which was leather. I naturally refused and requested new furniture. I did not pay for repaired damaged furniture, therefore I was not accepting it. During this time, I received my dining room set which consisted of a table, 4 chairs, a buffet and a china cabinet. Everything was delivered with the exception of my china. I am almost 3 months in and still have partial and damaged furniture. After countless phones calls, I finally received a call from the distribution center on the day I was promised to receive my china and was told that when they opened it, they noticed it was damaged and I had to wait for a back order. It is now 8/11/2010 and I have yet to hear from anyone in that store. This is the WORST experience I have ever had purchasing furniture. I will never entertain this store again. When you call, a manager is never available. As a matter of fact I told this evening she was out to dinner. The furniture looks good but is not worth the wait or the countless phone calls and excuses. When you enter the store you are sworned by pleasant people. After you spend your money and leave the store, you are totally forgotten and disregarded!!!! Buyers beware!!!! Homar Delgado 8/13/10 I spent $6,200.00 in a bedroom set and formal dining room set on May 7 2010 and was promised delivery on 6/10/2010. I just got the last piece of furniture in on August 3, 2010. They delivered it in three seperate pieces, the dining room table is supposed to have two leaves and was manufactured wrong only fits one leave. (One of about a dozon problems so far)The customer service manager has told us its since been discontinued and have offered us a 15% discount on only the table price or a reselect but won't take the piece of crap back and give me my money.... Ashley is the absolute worst and you'd be better served elsewhere..... I should have ran when I had the chance..... Never again 8/7/10 I spent a day at the Ashley Furniture store and ordered a $4000 bedroom suite on June 27th. I was given a delivery date 5 days later for my mattress/box springs and the remainder of furniture by July 15th. The delivery date was changed on numerous occasions because the pieces were "backordered". It has been one bad experience after another. Customer service is DEPLORABLE. I am still waiting on one piece of furniture--today I was told it may be 2 more weeks. The manager was completely unhelpful and promised to research into my order without any return phone call. I've taken off time from work to have the final pieces delivered and there was a poorly covered up "ding" on the chest of drawers at eye level, so the piece was sent back. This has been the most disappointing experience, especially considering the amount spent. This company has completely lost my business in the future. I am planning to write a letter to the Better Business Bureau as well as the Attorney General about my experience with this company. DO NOT PURCHASE FROM ASHLEY FURNITURE. joshyates1980@gmail.com 8/7/10 I have been very happy with Ashley Furniture, Columbus, GA. The prices are the best in the area, the quality of furniture is great, and the customer service is extraordinary. Steve Britt of Ashley furniture went out of his way to help me. I forgot my straps to secure my new furniture I purchased after I already loaded it on my truck. He went out of his way to drive me to my house so that I could get the straps. Again, I have been a returning customer for over a decade. And it's people like Steve Britt and the great prices that keep me coming back. Veronica 7/27/10 Ashley Furniture....ummm read your reviews. Do you get the picture yet? I am just another person who has had the worst experience with both customer service and timeliness. As I feel confident that you know, good service spreads, but bad service is like a wild fire. You will end up putting yourself out of business. Never again will I use your company, and I assure you that I will spread the word. Loyce Romps 7/27/10 Well I would not buy Ashley Furniture again. Our sofa and love seat are only 8 months old. It is only sat in for company when they come over and it has now developed those little fuzz ball all over the cushion area and at the bend of the knees. Guess what Ashley furniture considers this normal for the fabric, what a joke hate to see what it would look like in 2 yrs. I don't recommend sofa's from them. Lu Barker 6/28/10 Two Issues, 1. I was lied to by the salesman in Live Oak Texas. We were interested in a Leather Sectional I made sure I asked all the right questions, one being if the couch gets a scratch will be extremely noticable? (Note: I have four dogs) He said NO, he showed me a swatch of the leather and said it is dyed all the way through. Sure enough even by keeping the dogs off this couch, one of us scratched it and Im sure you all have guessed it. It showed up as a hot pinkish color, the couch in dark brown. It stood the hell out, talk about pissed. After we went twice to the store and asked this question several times, We were insured that will be fine. My ass, Not to mention the cushions dont stay in place very well, I had a 14 day satisfaction guarantee, they picked the couch up, and I lost a total of $215.00 for delivery and pick up. 2. Couched was picked up on 10 day ago, and after being lied to by an office employee that the credit is being processed 6 days ago, and was told 3 days ago it was being processed since I had to go in person to complain to a Manager. During my time awaiting the manager, I heard a office worker discussing with a customer an complaint as to why he hadnt received his credit yet. Advise for all, if you have something old and of good quality, just have it re-covered and save you money. The quality today SUCKS, since alot is made in CHINA. Lisa 6/29/10 Ashley Furniture is a huge disappointment! I purchased a bedroom set for my daughter at the Lexington, KY store. My daughter arranged the move in date to her appartment to coincide with the delivery date we were promised which was June 15th. The furniture never arrived and has since been delayed five times. After numerous runarounds, it now appears that it will not ship until late July. I can understand shipping delays and be patient to an extent but what I cannot tolerate is the terrible customer service at the store. The store manager (Ted) engaged in an emotional and unprofessional altercation with my daughter which only made matters worse. I attempted to call Ted to apologize on behalf of my very upset daughter and try to work things out but unfortunately he was not available. I asked the person who answered the phone for contact information for the Ashley corporate offices for my records but she flat out refused to give it to me. I asked repeatedly but she would not even tell me what city they were located in. I then Googled it and found all these unfavorable comments and decided to express our concerns as well. We urge anyone reading this to shop elsewhere. Sherry 6/29/10 NEVER NEVER BUY FURNTIURE FROM ASHLEY. THEY WON'T GIVE YOU A REFUND OR DELIVER YOUR FURNITURE. I AM HAVING TO WAIT ALMOST 8 WEEKS AND STILL NO FURNITURE. THEY ARE THE WORST I NEVER BEEN TREATED SO BADLY AS BY THEIR CUSTOMER SERVICE!!!!! Liz 6/29/10 I really wished I would have read this before wasting my time and money at Ashley Furniture!!! I ordered a bedroom set for my daughter. When it was past time of arrival, I called only to be told that it was backordered and would be in in a few weeks. I waited, then called again, I got every excuse from not made yet, hasn't shipped from overseas, some items are here some are not, only one person can access that order....it was ridiculous. When the order finally arrived, almost two months later, it wasn't right! They brought me an incomplete bedroom set with the wrong size mattress/box springs! The "new" owners have not answered my calls! I am so disappointed with Ashley furniture. Never again. sfotta@hihealth.com 6/29/10 How can you continue this sheraid as quality businnes what a joke. I have contacted an attnory and the local TV station here in AZ. One way or the other I want my furniture or my money back period!!!!! No more excuses or I will move forward with several of your other disapointed customers and there are several to say the least. Juan Becerra 6/30/10 I purchased a dining table for $1300 with 8 chairs on 06/19/10 recived the table with 8 chairs, 3 chairs were defected with short legs causing the chair to wabble. I called the manager or assistant on duty explained the situation and he stated i had uneven floors, i explained to her/him if i have uneven floors why the other 5 chairs are perfect, could not get an answer after that, still waiting for my chairs after 2nd attempt they thought me the same chairs again all 3 uneven, called the store stated that i should recive the chairs like that and they will send a repaire man out there to fix them, i told her that i will not accept chairs like that and pay allot of money so that they can send a repair man to fix on brand new chairs that i still havent recived, i will call my attorney on this matter, this store is located in bolling brook in chicago. That's probably the only set they have thats why they keey sending me the same chairs all over 3rd attempt. Ugo 6/30/10 i also had the worst experience with this store:p . i wish i had read all the reviews before i decided to place an order.i had to cancel my order after waiting 3 months. And as of today I'M still waiting for my refund. DO NOT SHOP AT ASHLEY FURNITURE. with service like this i hope that they dissapear soon. George 7/2/10 I Guess I'll join the club of dissatisfied Ashley furniture customers. They just are outright liars and very disorganized. I will never purchase anything from tnem again. I hate them, I hate them, I hate them. Rahill Houston, TX 7/25/10 I purchased a king size bed Feburary 17th 2010, delivered March 4th 2010 ans only a few months after the crown fell on me while I was sleeping splitting through the dry wall of he headboard and the crown, luckly I though I was okay because I purchased the "amazing" Insurance the Pearland sales agent inform me to get. Called June 26th to place my claim setup delivery date for July 6th on the 6th to lazy delivery men showed up bringing me a damaged headboard and not all the pieces...Long story short its July 25th still no bed Ive asked for refund nothing, bed nothing. This place is a total rip off!! Rahill Houston tx 7/25/10 I HATE THEM I WANT MY MONEY BACK I BOUGHT A BED 02/17 AND IT IS JULY 25TH NO BED!! WTF Lee 7/26/10 Customer service at Ashley is horrible. No one can make a decision with the exception of the manager. waiting for a refund for 15 business days and also they claim they dont do price adjustments. Good furniture.. horrible service. Shawna 7/3/10 Will never recommend to anyone. I bought a leather living room set year ago. It came in 3 different shipments and then they jacked me around and keep pushing the dates back.2 months later finally got it, and the arm of the couch started to crack a year in. Took in for repair the guy said 2 weeks now saying 2 more. Told them I wanted a new one and the manager is going to check into this. AGAIN WAITING!!!! getting jacked around AGAIN SURPRISE. Tami 7/8/10 Just got off the phone w/Tom Thompson at Ashley's Furniture in Chico. Had to threaten the office that I had the DA's Office and CPD involved in this and I wanted him or someone with answers on the phone. My kids bought furniture with money they received from their great grandmother.(their inheritance money)Back on May 5th. Guess what no furniture after alot of calls, then it came on the news that the owners skipped town. Supposedly today July 8th. Ashley's Furnitue Headquarters is going to supply buyers that paid for their furniture prior to May 21st. Go figure though no one knows when this will happen!!! Here is the Butte County's DA's Investagtors name and number and fax number Investagtor Van Hout 530 538-2046, fax over your documentation with your contact info to 530 538-3826. Hope this helps someone. P.S. Next week I will have more info on the Chico PD's investigation. Just Pray that Ashley will Stand Behind Their Customers!! And screen the people better than what we have been seeing when they buy into the franchise. Richard 7/11/10 Bought 2 recliners and a bed from my local store (Richland,Wa). Unfortunately the slats for the bed were to small and when I called the store the salesman informed me there was nothing he could do for two days. This left me without a bed for TWO DAYS. All the salesman (Dave) could do was make excuses instead of a solution. I would have used slats from a display instead of arguing with a customer. I will be returning all furniture and will never use or recommend this store to anyone. Shawna 7/15/10 It's me again,well the latest is my couch,ya they will replace the arm's of my couch,they said 2 weeks today is amonth later and guess what the were putting on the new one and noticed there is a scratched. "we can order a new one" ARE YOU KIDDING??????!!!!! i will contacting the BBB today. By the way this is the Rockford,IL Jeff 7/15/10 I have been buying Ashley Furniture for years. I have never had any issues with their furniture until my most recent purchase. Long story short... I purchased a "quality" table and five months later, the table is completely ruined with wood bubbles because of a glass left on the table over night. Fortunately, I purchased the extra insurance and they are going to replace my table. However, the insurance company told me that it is a manufacture defect and Ashley doesn't care. I am be only one fish in the sea, but this fish will never go to Ashley Furniture again. Dee 7/18/10 I wish I would have read the reviews before spending my money on the invisible bed I have now. I purchased my bed with cash in March and it is now July still no bed. I have tried to contact headquarters but they are as sorry as the store I deal with. As of tomorrow, I am returning the few pieces of my bed that I have received and taking it back to the store and I promise I will not pay the 20% reshelving fee. When I leave the store I am going straight to Lacks and purchasing a bed that will be delivered and set up in my home wihin 3 days. This company sucks and if someone doesnt take control of it soon they will be bankrupt and I for one will help to tell everyone to STAY AWAY to speed them on their way. Ellen Perlson 7/20/10 This is the WORST customer service EVER!!!!! I bought a love seat and recliner the chair was scratched and didn't match the loveseat. I was told I would get an exchange and five later NOTHING. I ws told they were going to deliver the new pieces on Saturday and they never shopwed up. The store manager never returns phone calls. I am really frustrated. Allison 7/21/10 Geez..what can I say that hasn't already been said and apparently your head quarters could care less because there has been no change. For as long as I live I will never purchase a product from this company nor will anyone within ear shot. This ridiculous, inconsiderate and unprofessional. Furious after 13 week wait for a expensive purchase and still no product. Robin 7/21/10 Yet another disappointed customer. More than three weeks and I just keep getting the run around as to when it will be at the store from the manufacturer. Also, they want to charge me 30% to cancel my order. That must be the person who sold it to me's commission so they don't have to take back their paycheck. dwayne 7/22/10 when we purchased the bed we were told that a Saturday delivery was just fine, well that do not deliver on Saturday's so someone has to take off work to meet the deliver people. I will never buy anything from this company. It is worst than dealing with a car salesman. Amber 7/22/10 I have been waiting for my bedroom furniture now for 3 weeks. I have been told on a daily basis that all items have been received. Today the delivery guys showed up with only my headboard and night stand. Last weekend I was told I would have my footboard and my headboard, my nightstand and rails and mirrow today. Then yesterday I was told I was missing the rails and dresser. When is this nightmare going to end. I have been on the floor for weeks now and I am NOT HAPPY. I do not recommend Ashley Furniture to anyone!!! Dorita Combest 7/23/10 I to am going thru the same thing..I went to Penneys and was going to buy but then Ashley told me they could have it in 2 weeks that was in June..was suppose to be delivered now on 7/24, got a call on 7/21, it is backordred and won't be delivered until 8/19, which i do not believe. Cheri 7/23/10 I have never purchased anything from Ashley Furniture. Thanks for sending me this link, Amber. Now I never will purchase anything from Ashley Furniture. Sounds like you guess should contact 2 on your side. They got after Conn's and got charges filed with the Texas Attorney Generals office for this same thing. I believe the Texas Attorney Generals office needs to get involved in this one also. 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