At&T Mobility Llc Corporate Office | Headquarters Contact Phone Number & Address

Linda McKeehan

10/11/11

I have been a long time customer with AT&T home and mobility. I am extremely disappointed with the service I have received from your store in Ft. Oglethorpe, GA. I purchased a cell phone from them almost two years ago. I have a two year contract with them and I paid a great deal for my Noki 6350. I did not buy a warranty because who would think that a phone that expensive would be torn up within a two year period. I have always taken care of my phone, never abused it. It started to lose a charge on the battery even after being charged all night, about 4-5 months ago. I have purchased three new batteries and each one last about 30 minutes, then it starts to say "low battery". I spoke with the service people at the store where I purchased it, told them the situation, and the only response I received was, "if you want to come in and purchase another two year contract, we will give you another phone, which of course meant the cheapest one they have". I told them I wasn't spending another penny on that phone and was not purchasing another contract. They told me that was all the manager was willing to do. I told them that as soon as my contract was up on November 12th that I would be leaving them and going with another carrier....I'm very disappointed in AT&T. You evidently do not care if you lose your long time customers, so as far as I'm concerned, that's how it will be. I have several family members that I've told this to and they are also thinking about leaving you. I'm sure you don't care and that's fine with us. I will just say in closing that if AT&T can afford to lose their long time customers, then that's your business. I will be leaving AT&T as of November 12th, 2011.

grace

10/12/11

AT&T gets far below a zero. Have been a customer for 10 mos. Customer reps are caged in a large room with 400 people. They have no authority to really resolve anything. They treat you like you are worthless and never get around to problem solving. Since October 8th, 2011 I've talked to at least twelve people. There is NEVER anyone available who can make anything happen. You spend your time EXPLAINING AND EXPLAINING, and it always go back to NOTHING being resolved. It's a no win situation. This is how these huge companies get ABSOLUTELY FILTHY RICH. It's all about greed and getting rich, not helping people be happy with the product they have purchased. It's a hazard to people's health to deal with them. I believe they are trained to do just that. Very few people will do anything or go to corporate, which REALLY DOESN'T EXIST, because when I called it wasn't really corporate, it was an operator who was going to direct me to yet another manager, only to go over and over what I've been going over since the 8th and yesterday 10/11/11 it lasted for 9 and 1/2 hours, with no resolution. They somehow managed to cancel out ALL of my contacts which took me 10 months to accumulate and I ended up with a list from all those months ago that had been supposedly deleated. There were a lot of contacts missing which screws up my life totally. Then when I went back, which was more time from my LIFE and the things that I NEEDED to do, the girl erased ALL of my call numbers. When I asked where they were she just looked at me real stupid and said "I don't know". She asked for my license. One time in a million I didn't have it. It was in another pocketbook. However she had talked to me twice that day, knew my name; I had my Medicare card, credit cards, AARP card, auto insurance card with my name and my car registration. She stood there like a 6 year old and said "Well, I can't break the policy and give you your call list" over and over and over and over. We all know she could. She just was being a bitch. When I went home I called 611 and the guy immediately said he would send me my call list, even though I really wanted it back on my phone. This man was the only person out of ALL those people that was Nice, Polite, Compassionate, and willing to compensate me. He asked for my SS #. Now, isn't that just amazing. That little bitch deserves to be kicked out that door, but there she is, along with so many others, collecting their paychecks, doing nothing except running people around in circles and getting their CEO who they have never met, don't know how to get in touch with him, don't know his name,AND this is what we ALL have to put up with, like we're not valuable, our time isn't valuable, and our very lifes aren't valuable. AT&T doesn't care how many hours they take out of our lives or anything about any of us. They just want to get rich. Those poor people working for them for 7.00 an hour are only there to run people around in circles. As I said, corporate doesn't exist. The CEO, RAndall Stephenson (sp) is unreachable and so is corporate. We have become so dependent on all this crazy worthless technology that AT&T and other companies can screw all over us and torment us and treat us like we are just a means to an end to their wealth. So where do you think MR. RANDALL STEPHENSON IS? He's probably going on vacation in his private jet living the life of a king and buying his kids jaguars for their 16th birthdays and his wife is probably wearing diamonds sticking out of her butt and living a lavish lifestyle. Do you think they're thinking about us. In essence, they're stealing our money, time, health for all the frustration and going round and round in total frustration while they're lying on the beach laughing and having fun. And so I say, WHAT ARE WE, AS THE CONSUMERS, WHO GET TREATED LIKE SHIT, AND GIVEN THE RUNAROUND GOING TO DO ABOUT IT? No one even know where Randall Stephenson is. I was given an address 1st of 205 WEst Monroe, Chicago, IL, they I was given an address in Texas. I got online and very quickly got almost 600 complaints, just on one page, and they another page. SO, WHAT ARE WE GOING TO DO ABOUT IT? ARE WE GOING TO TAKE IT AND CONTINUE WITH OUR ADDICTIONS OF HAVING TO HAVAE ALL OF THIS STUFF SO WE CAN BE DRIVEN INSANE AND FRUSTRATED AND THEY CAN LIVE THE GOOD LIFE. I'm going to try to PASTE what I found from the internet: I'D REALLY LOVE TO JOIN TOGETHER AND BRING THESE ARROGANT MONEY HUNGRY ASSHOLES DOWN. THEY COULD CARE LESS ABOUT ANY OF US!!! DOES ANYONE GET IT? I'll put the stats below. Too large for server. More crap.

M. Bowman-Swift	7/2/11
If you have a legitimate problem/complaint that goes unresolved, contact your State Attorney General's Office, Consumer Complaint Division. You might also try the Federal Communications Commission (FCC) in Washington, DC. or the Federal Trade Commission's (FTC) Consumer Protection Agency, Washington, DC.

Scott Joseph	6/6/11
You get negative stars from me as you are the worst company I could ever imagine. You have the worst customer service and you have an unbelievable amount of incompetent employees. You lie to, steal from and scam customers. You are unethical and unprofessional. I hope in my lifetime I see the death of AT&T because that's exactly what you deserve.

Jeff Mulbach

6/7/11

Have been w/ATT since 2005. Had a family plan with two lines. . .everything was humming along ok until my daughter decided she wanted to change providers. Her plan started in 2005, so by May of 2011 there was no cancellation fee for her phone. I changed to a family plan sometime in 2008 and got a line for me. Then in April of 2010, I upgraded my phone, which started a new 2-year plan commitment, for my phone number. Unfortunately my new phone was assigned to her number. I got that straightened out and the new phone was eventually assigned to the right number, mine. Now they are charging a $115 early termination fee and I can’t make them understand that the original number, which is the one terminated is not subject to early termination – My number – which I am not terminating is the one subject to the fee. But if they don’t remove the charge I will be terminating and going with my daughter’s service provider – which is Verizon and I understand they have better service and coverage. After six year, you would think ATT could work with me.

R.Morgan

6/1/11

The one star rule is this, as stated by another, you can't go lower.
I am so mad I don't know where to start, My husband is in Afghanistan, we had 4 customer service reps tell us we had to have the international plan at 60.00 a month... AT&T doesn't cover Afghanistan at all, charges on our bill from this to that that shouldn't be on there so had to call and fix it, EVERY bill!
Upgraded one line to the Iphone, a week and a half later it some what works, they ordered a new sim card for it and told me I would have it in 2 days, called on the 3rd day of not getting it and was then told it would take 5-7 days, on the 8th day and talking to a superviser, the sim card was never even ordered. She told us to go to our local store to get the sim card, the thing I offered to do at the beginning cut was told I couldn't.
Now, with the upgrade, said we can't get the unlimited data at $30 like all 3 of the other iphones on our plan, it's $45.00 for that...There is just too many problems to list on here, My advice...DON'T get AT&T!!!!! I just joined the class action against them..I'm so mad at them right now it's hard to type this, forgive me for the mistakes...

Shelley

5/25/11

I have been an AT&T customer my whole life. I have had a cell phone with them for over 10years. My contract is up on 22nd of December of this year and I am counting down the days. I would go with any other company after this! Being with a company this long you think that you would be a valued customer but nobody is. I feel sorry for all the T-mobile people that are going to get stuck with this company. I have spoken with many Customer Service personnel and Supervisors over changing 2 of my 3 lines to I phones, even though we are all on the same contract only one can be changed and the others can be changed in 4 months. This is there policy well it will be only for me until December and I am now switching my internet and house phone to another group also. So for the rest of you who have AT&T start counting your days down and make a statement and switch to a new company to show them that we will not stand being treated this way any longer!

C. ORZACK

5/13/11

I have been an AT&T customer for many years- both home & cell phone. Customer
service is poorly organized & unprofessional. Five days ago, without any authorization from me, my mobile phone was switched to GO Phone- a pre pay plan, despite no authorization from me, and despite the fact that my phone bills have always been currently paid on time, and roll-over minutes carried over.
For 5 days I have spoken with 5 teams of Customer Service personnel & 5 Supervisors in five different locations, none of which were in Los Angeles.
Despite hone having my home phone #, no one has called me back. One supervisor told me
to go to the AT &T store closest to my home in Los Angeles, Ca. to get a new Sim card.
For the last 4 days, the Sim card remains "unauthorized", and despite 2 calls to the stores manager, I still have not received any response, and I still do not have use of my cell phone.
I will be reporting this to the Better Business Bureau, the Dept. of Consumer Affairs and the CA. Public Utilities Commission of Consumer Affairs.
Does anyone in the corporate offices of AT & T read any of these complaints??

Stephen

5/9/11

I have unfortunately been an AT & T (through all of their name changes and iterations) for close to 50 years. They are the worst company in the entire universe. Every time I am forced to call them to either change my service or report a problem, I have an anxiety attack. They are an inept, ineffectual, dysfunctional, lying bunch of idiots. Unfortunately, I have a family plan including 3 iPhones each with its own contract date and terminating my contract with them would be more of a nightmare than staying with them. I am currently in the middle of a simple process of eliminating one of my two residential land lines and transferring my DSL service to the surviving one. Simple? Yes, for someone with the intellectual capacity of a pet rock. So far, they disconnected the line with the DSL service on it before they transferred it to the other line and it took them 3 days to reestablish DSL service at HALF THE SPEED OF THE ORIGINAL SERVICE. Then when I called service and was disconnected after being transferred two or three times over a 45 minute time span, they dropped my call and didn't call me back. This is only the beginning of the ongoing story that gets MUCH WORSE. This company deserves to crash and burn. They suck.

jack hill

4/11/11

it all started about 6mo. ago after using att since 1989it always work
ed in my house.for last 6mo we miss calls drops off all the time.unusable un less i go out side.cell tower is only 7tenths of a mile from house.
i have been calling tech supoet a lot the tech down graded to 2g still did not work
then last weekthety suggedted a micro cell. i get one and set it upmy phone works
now in house but my wife LG PHONE DID NOT WORK
. SO AFETR LOTS OF CALLS AND HOURS OF HOLDINGTHE TECH.COULD NOT RESET HER PHONE TO 3G
ALL ANY OF YOUR CUSTOMER SERVICE SAID YOU GOT TO BUY A NEW PHONE THEY OFFERED OLD
MODLE THEY WERE NOT TO MY SATISFACTORY SO WENT TO ATT FARTORY STORE AND GUESS WHAT
THEY COULD NOT GET IT TO GO BACK TO 3G SO WE CAN GIVE YOU A NEW PH FOR100.00 DOLLARE

NEED LESS TO SAY I AM VERY UN HAPPY WITH AT&T
WATING YOUR CALL, CUSTOMER SERVICE SAYS UP FRONT THAT I WILL NOR HEAR FROM ANY ONE
JACK

edward

4/15/11

I have had droped calls on my samsung soltice for over 10 months at&t has replaced it twice and the sim card once ive complained so many times its B***Shit.their customer care S**ks and so does their tech dept,as soon as i can get rid of AT&T bought out by cingular according to and from AT&T them self.i will never have a phone from AT&T ever again or will i ever refer Them to anyone.they dont treat their customers at all right!dont buy AT&T the new cingular strait from AT&Ts own mouths.

AT&T CORPORATE PHONE # (404)236-6000	3/26/11
AT&T CORPORATE PHONE # (404)236-6000

	3/19/11
I was in a AT&T mobility store in Newburgh New York. I was looking to switch my phone service to at&t untill I was treated with disrespect by one of the employees.. Mike Williams was totally unprofessional and should be fired...

frankie hardwick

3/23/11

I have been a long time customer of att and this is the worst phone service that I have known cause in the month of february my phone got shut off three times and it wasnt even my fault and i have a heart problem and need my phone for emergencys and i cant believe that they charged me to have it turned back on just because they turned the wrong phone off and they said they would take it off my bill and never did and they are wanting over $200.00 well i refuse to pay it cause this is not my fault and i garantee that i would NEVER recomend this phone compant to anyone.

J T

3/16/11

I recently purchased the Iphone 4. On my non smartphone i had unlimited data service. With this smart phone purchase i should have unlimited data service since i have been a customer for more than 5yrs. Instead i am told i must take a lesser data plan for more money. I am not pleased with this at all.... I tried speaking to your representatives and Supervisors to no avail. At&T would rather LOOSE long standing Customers than to give fair service to them ... Further the executives (who have the authority to make decisions) hide behind the frontline worker. The program they try to feed you as the customer is : the SMARTPhones uses a different DATA plan than non smartphones... Which is a Crock... The internet is the Internet... most of which is FREE.... At&T is cheating it's customers out of Billions of Dollars each year with this gimmick of words....Did anyone know that just recently AT&T changes the policy regarding the so called Smartphones??? you can't get unlimited services for the Smartphones without changing your package and paying more money... This is Shameful.... At&T has been around a long time and is a household name... Why would the want to put the TAG of Cheaters on their reputation is beyond me..... I rate them with a 0 for Losers...

Audrey

3/6/11

To one and all; I am giving the AT&T at large 1 star because I can't rate them any lower. I have issues with their service to my Father. He went into an AT&T store; NOT kiosk; and it's gone downhill from there. 1st; he was told if he wanted a new cell phone; he had to out right buy it. Not true; he's on my plan; I pay; he could upgrade. Then they refused to even review the plan, etc. Said he'd have to have me "come out" to do it. And yes, they knew I'd purchased the phones when he was visiting me in the area I live in and that meant travel on my part. When I called AT&T, they arranged a conference call with the Rep in question and he denied all. Funny; Dad had a contract where he'd gotten AT&T DSL just 45 minutes prior to the start of the cell phone issues. I guess he warped into a new dimension for the cell. I was assured all would be well and he could come back into the store for "good/new" service. Wrong. This time he was there the next day when they opened, signed in, and they ignored him until another customer called them on it. Then they told him not only could he not upgrade - I'd verified he could and arranged my contract to give him options - but that my stepmother did not have a cell phone. AT&T really did not care for the following call they recieved. I ask for at least 1 year's monies back for paying for her cell. They verified she did have it and now I was spilling facts, times, names to Supervisors, etc. With a bit of venom. I was polite. Just viscious. After like a kazillion apologies, I was told to lodge a complaint on the AT&T website. But where? There isn't an appropriate place for this type of complaint. AT&T Reps are taking advantage of an elderly man who doesn't know the "ropes" and they can push around. He's 83. But he has an over protective daughter who is going public with the facts. I have the number of the store and what has happened and it's all written down and documented. There are going to be letters. AT&T can not treat older citizens like they don't count. Thank you.

Shawna Schick	1/28/11
I have written a 3 page letter deatiling every lacking, sub-standard issue I have had with ATT in only 3 months. Hopefully some one will respond unless they are too busy sorting through the zillions of complaint letters.

Mara M	12/24/10
I have been receiving obscene phone calls. Try to get AT&T to help...hah!!!! All I get is a recorded run-around. I've been ping-ponged so much that I finnally file a complaint with the FCC. The complaint was focused on the obscene phone call, AND AT&T.

B F	12/6/10
I have been trying 2 contact AT&T 4 3 weeks I have contacted them with no resulets, they tell me they will call me back since Dec. 2, 2010 no call back Called again they say will call back , I am not holding my breath. I will B notifing the proper authority's. Samsung also does not care. AT&T DOES NOT CARE IF U LEAVE THEM, POOR CUSTOMER RELATIONS ON BOTH COMPANY'S

B F	12/6/10
I have been trying 2 contact AT&T 4,3 weeks I have contacted them with no resulets, they tell me they will call me back since Dec. 2, 2010 no call back Called again they say will call back , I am not holding my breath. I will B notifing the proper authority's. Samsung also does not care. AT&T DOES NOT CARE IF U LEAVE THEM, THEY EVEN SAY GO AHEAD, POOR CUSTOMER RELATIONS ON BOTH COMPANY'S