6 Sylvan Way Parsippany, NJ 07054
(973)496-3500
Reviews For Avis Budget Group, Inc Corporate Office
William Stapleton  | 2/5/12 |
| Below is a copy of emails from myself to budget etc.. 1 of 3,449 Re: Car Reservation Questions (KMM5551626V69866L0KM) Inbox x Budget Customer Service budgetcustomerservice@budgetgroup.com 1:26 PM (47 minutes ago) to me 2/5/12 Dear Mr. Stapleton, Thank you for taking the time to contact Budget with your vehicle rate inquiry. Like other major car rental companies, Budget structures rates based on numerous factors including rental dates, location, duration of rental, vehicle type, and applicable discounts. Rates are constantly changing and always subject to availability. The rates change in accordance with the supply, demand, and availability of our cars. Please know that when checking discounts online at www.budget.com, the web site automatically gives you a discount for using our web site. If you apply a different BCD# and the rate is higher, it is because the web site's discount is better. Budget takes great pride in providing dependable cars and attentive service at a great price. Your feedback is extremely important because it helps us maintain our high service levels. We appreciate your business and hope you will give us another opportunity to meet your rental needs in the future. If you need further assistance, please feel free to call Budget Customer Service at 1-866-729-0770, or email us at budgetcsesc@budgetgroup.com. Your comments and suggestions are always valued and appreciated by Budget. Sincerely yours, Tena Klamm Customer Service Representative Budget Car Rental Original Message Follows: ------------------------ Budget.com Car Reservation Questions ************************************ Customer Information: ********************* First Name : Wiliam Last Name : Stapleton Email : grumpyhubby@gmail.com Phone : 832-466-2442 Fax : Rental Information: ******************** BCN : Rental location : Houston hobby Date of Rental : 3/10/2012 Return location : Date of return : 3/17/2012 Reservation confirmation number : Rental agreement number : Amount Billed : Currency : USD Questions/Comments: ------------------ I was going to setup reservation and had an issue. I would like an explanation HOW when setting up reservation, cost of stand. and full size both was 247.84.... I had bought a Houston coupon book put in code for 20% off and $25.a BCD # and a coupon #. Well guess what price of cars went to 287.79 and 290.44. So I took 1 code out price stayed same. WOW so the coupons are FAKE well real but BUDGET makes them fake if I can't get some kind of satisfaction I will report to BBB... William ------------------------------------------------------------------------ --- OS : Win32 browser : Mozilla/5.0 (Windows NT 6.0; rv:9.0.1) Gecko/20100101 Firefox/9.0.1 --- William Stapleton 2:08 PM (4 minutes ago) to Budget I am very disappointed that Budget's response was basically everyone else does it. I thought Budget wanted to be a LEADER but have now found out that following is good enough for BUDGET. Also Enterprise's price for same dates etc. FULL SIZE car is 208.00 tax and all.... I guess my biggest shock was I didn't realy get an answer and I also know this letter will not go past the front line do what is right and send it up the ladder PLEASE. William Stapleton | |
Vicki Willson  | 2/5/12 |
| I live here in Phoenix. I use Avis 5-6 times a year when I want to travel out of state. Vince at the 3rd St/Bell Rd. office is fantastic. He always has a car waiting for me and will give me a special car if I ask. I get discounts and upgrades. I have never had a problem with the cars(new) or billing. I recommend Avis to all my friends. | |
| Deborah W. | 2/3/12 |
| Avis STINKS. I mean literally all their cars STINK of smoke, and scented cover up.I specifically requested and changed 3 times before I left the airport for a smoke free car. They all stink! Now they want me to drive another 30-40 minutes to exchange this car. I live on an island. I just flew in 1200 miles. I am here 5 days , 2 of which are airport days. You want me to spend another day exchanging for maybe a cleaner car (can't take the chance) I have driven with the windows completely down in 28(F)weather just so I can breath. If I didn't have asthma I do now. Basically when you complain they just pass the buck to some other "customer service representative" Their cars are old, 40,000 miles plus and smell even older. I wouldn't rent your cars if they were free. Filthy. I have to go fumigate my clothes now. You TRY HARDER? You don't even know how to try. | |
| Disappointed Customer | 1/23/12 |
| I rented a car through priceline from Avis, found out i needed the car longer than expected so i call the reservation line to extend my rental. The rep extended my rental for the price i was quoted through pricline but when i received my bill AVIS had billed me for the entire rental without deducting what i had already paid through priceline than to make matters worse they had charged me for a upgrade! 1. i did not request a upgrade 2. i did not quote myself the rates for extended rental. I waited 3 weeks and had to contact AVIS to found out they were only refunding the upgrade fees to my credit card which i do not agree with! I was told one price and charged another! AVIS cusotmer serivce SUCKS! | |
| Peter P | 12/30/11 |
| We made reservations for a Budget truck several weeks ago. Today we went to retrieve the truck and were told none were available. The local dealer stated that the reservation was cancelled because it was made through the corporate number and the people at corportate said that reservation was cancelled at the local level. They left us totally stranded on moving day and did absolutely nothing but to lie repeatedly at. These are the most brazenly unscrupulous people we have ever encountered. STAY AWAY FROM BUDGET THESE PEOPLE HAVE NO HONOR. | |
| Linda Davis | 12/13/11 |
| I just wanted to tell Budget what a great employee they have in Jeannie Hague DLR#955134 in Eureka, Ca. I have had nothing but the best of care from this nice lady. I have rented 2 trucks from her separately in the past 10 years to go back to Ohio and she has always provided me with the best vehicle she could and with the lowest mileage she could find knowing that I had a long distance to go. I am now renting 2 more trucks to make a final move back to Ohio from Calif. and she is trying to do the same for me in getting the best rigs she can find. Plus, I've had to change the dates several times for pickup and the folks at her place have always been so pleasant and accomadating. I feel she goes above and beyond the call of duty to take care of her customers. I hope she gets special recognition for her fine work. Also, I would like to thanks Elizabeth Wood from the Outbound Promotions Dept in her getting such good rates. I will always deal with Budget. | |
| Gwendoly Applewhite | 11/14/11 |
| I rented a budget truck moving from Irving, Tx to Detroit, Mi., the truck shok all the way there, air was coming through the windows and I sent more in gas than I paid for the rental of the truck twice over. When I dropped the truck off in Detroit I was informed by the salesperson that the truck I was given was for local use and that's why it costed me $800 in gas. I will never use their services again or recommend them to anyone. I feel as if I was played like a fool. Once I reached my designation I had $35 to my name to put the gas back to where it was and it was only enough for half a tank. Today I check my card and I was charged for $98 which was $68 for filling the tank up and a $30 convenice fee. I called the 1-800 number and explained my problem and was told that I would be refunded the $98 but my problem is the $800 I sent in gas if it would of been the correct truck for long distance drive it would not have been that much in gas. I asked for the telephone number to corprate and was giving a address because they don't have a number to give out. 4500 S. 129th e. ave., Tulsa, Ok. 74134 | |
| Karen | 11/1/11 |
| I rented a truck and trailer. I made a reservation they didn't have it ready . I had a problem while driving , called customer service , they didn't help. Finally arrived , they closed early , had to wait to the next day. There is more details but this is just the basics. I want people to know not to rent from them , nothing but trouble ! Terrible company ! | |
| Andy | 10/23/11 |
| I called the San Diego,Ca branch a week before my schedule flight.I ask the customer service agent, if due to my poor credit rating would it hinder me from renting a vehicle. Well that person on the phone told me the following:"Sir, just as long as you have $300.00 in your account, so we can preauthorize it you should be able to rent a vehicle from us." I asked that Individual does it matter if it is a debit or credit card he told me: " No sir, it doesn't". I arrived at the San Diego Branch a week later, I go to the teller to pick up my rental, he swiped my Drivers License and told me that I was DENIED due to my credit. I was very upset at that moment, I told him what that customer service agent from that same location told me a week ago. But he couldn't give me a valuable explanation. That was very unprofessional and misleading of this company. I wouldn't recommend this company to anyone and to that matter I will not use them EVER again. | |
| Richard Citron | 10/20/11 |
| Does anyone have the direct email addresses of the executive or executives in charge at AVIS that can actually affect company policy? You do understand they completely ignore comments and criticisms like these on a website like this. Until you reach the right people, nothing will change. Phone numbers are not as good as email or postal addresses. What will also help is to send your thoughtful and calmly written comments and complaints to any company you may have booked through such as COSTCO, the Association of the United States Army (AUSA) AARP or others. Spread the word and when someone at a high enough level understands this will cut in to their business, they will make a change. Not until then however. | |
| WET | 10/19/11 |
| AVIS, no I received a Chevy Malibu which is NOT a Chevy Impala. I guess your office is not the right venue to voice my complaint. Know at the very least AVIS, I will never rent another vehicle from you Company. I do intend to bring my complaint to the AVIS Corporate Leadership level to see if they are satisfied in the way their Branch offices and Customer Service folks either practice bad business methods or do nothing when it is reported to them. Good day, I appreciate you doing nothing for me regarding this matter. sends > | |
Ben Conklin  | 10/15/11 |
| To begin with, I was sent a survey request from Budget asking for my opinions of my recent rental picked up at BWI. This happened to be sent before we had returned home and the time allotted to do the survey had expired, thus my efforts to express our frustrations with Budget. I will gladly take some time to express my ill thought feelings about renting from Budget, recollecting happenstances that I experienced the last two times of renting. Unfortunately I have not kept all of my records showing the Confirmation numbers of the rental periods. My wife and I travel from Albuquerque, NM to Baltimore to pick up a rental twice a year in the time periods of April thru mid May and September thru early October. This is to visit a 96 year young mother of my wife, widowed for the last 40 years, living alone and doesn’t drive. In the last three years she has broken her hip severely and her wrist later, so we feel a need to visit and help anyway we can. In the past I was a fervent renter utilizing Thrifty’s services. One of the issues I had with Thrifty was the fact that they required me to either return to Baltimore to renew the rental agreement or go to Hershey to do so after one month. This was totally unacceptable to me. Thus I began to search for other rental companies and found that Budget was not only generally cheaper, but did not require returning at one month to renew the lease. The first rentals were great in the early years but I will elaborate on my last two years, below. In 2010 we arrived in April as usual. Our itinerary upon arrival to Baltimore is to get a cart, load it with our multitude of bags and have my wife wait outside for me while I catch the bus to go to the rental area. I am a FastBreak member so after arriving at the Budget desk I noticed my name was on the board, so off I go hurrying to get my car and keep my lil wife happy. I picked a car, drove up to the checkout kiosk and waited for 20 minutes or so until the operator told me I had to go back inside because I was keeping the car longer than a month. This I did, whereupon I was told that was not necessary. The kiosk computer thought differently evidently. So, in essence it took me over an hour to get back to my wife. As a FastBreak member, if it is required that you must use the counter to sign the documents, because of the length of the rental, then why have my name on the board? We did not did not return in September of 2010 so we did not utilize Budget’s services. This year, 2011, we did return in April. Again, following the same procedure, my name was on the FastBreak board, but this time I asked one of the agents at the counter if I needed to check in with them and I was told no. So I picked a car and drove to the checkout kiosk whereupon I sat waiting for over 25 minutes. Finally the operator called someone in the office to come out and help her. The problem was that the date and time on the computer had not been updated and it would not accept the time frame of the rental, from April 13 – May 25, 2011. Again, my thinking is that if my name is on the FastBreak Board all I have to do is go down stairs, pick the vehicle up, drive to the checkout kiosk and leave. Not so! We also returned in September for a rental, Confirmation number 35945616US0, from September 1- October 3, 2011. This time there were no cars available to pick from, so I had to wait. Upon returning I was told by the attendant at the return lane that I must go upstairs to check out because the time frame was over one month. When I got upstairs, there was one of the four check-in sections open, the other three were being used. There were seven Budget agents at the counter, three taking care of persons and the other four were in a BS session against the wall in the rear, two sitting in chairs and the other two standing, laughing and enjoying themselves. After a minute or two one of the ladies in the group of four finally looked in my direction, acknowledged my presence by asking if she could help me, never moving towards the counter as if I was interfering with their BS session. She finally moved over to assist me, whereupon I explained that I was told to see someone upstairs to check out. She worked five minutes on the computer and then we had to wait another five minutes for “the leaned one” to finish her other area of checkout to assist her. When “the learned one” was given the paperwork it took her another 10 minutes to realize there were over charges and to correct them. To me these occurrences involved in check in and out are totally unacceptable. The big issue is the problems associated with the periods of renting being over one month. If I have gone on line to set up a rental for 30 days, 40 days or two months and you have accepted a legitimate credit card to cover the expenses what difference does it make how long the rental is, especially if you have my phone number to contact me. I believe it is time to start searching for another rental company that does not have these types of problems! | |
| Mickie R. Singer | 10/4/11 |
| Today I had the worst experience I have ever had with a corporate business in my 59 years of life with Budget Rent A Truck. They were rude, irresponsible, unresponsive to problems and the local office from which I picked up the truck simply would not answer their phone. Because of this I could not find the office by the address since it was located in a shopping center with no sign indicating so, and no one told me this. I CALLED THE LOCAL OFFICE TO FIND OUT HOW TO GET THERE THIRTEEN TIMES IN TWO WEEKS. The manager answered once to tell me to call corporate. Also no one told me this was a subsidiary of Avis, so I had no idea I was looking for an Avis location. The store was not visible from the road; there was no Budget Rent A Truck sign OR Avis sign. As a result of all this we were put in a horrifying position - my husband is 62 with a bad back, shattered knee and impaired feet. He CANNOT carry heavy furniture which is why, with considerable help we had arranged with others, we rented the truck. Because we have little money (I am on disability and am no help carrying; I have a fused back)we had to rely on relatives and neighbors. We are moving to a small ranch retirement home so my husband won't have to climb stairs. We were an hour late due to not being able to find it. The only reason we finally did find it was we scoured the area until we found someone who happened to call someone who happened to know where it was. THIS TOOK FORTY FIVE MINUTES. We passed the time when we and our helpers were to meet, thus being without assistance in moving two couches, two large carpets, a loveseat, two chairs and a gas grill. This put my husband in a health-threatening situation. We would have to pay a cancellation fee which we hate to do but would have to in order to spare my husband, but the worse problem was to reschedule which would involve getting everyone with their own work and private schedules somehow be able to get together again, with another rental on another date. Once we finally found the place I was furious. I asked the manager why he wouldn't answer his phone. I had called, esides al the previous times in the two weeks before,at various different times of the day, four times yesterday and three times today. I cannot imagine why the corporate office would not find a way for a manager to take phone calls or messages where he could call back. There are lots of reasons why someone would have to get hold of their local rental truck location which could not be taken care of by a national phone number or internet service. In fact we stopped at a gas station and I called the national phone number. We were either disconnected or they hung up on me because once I had told them I couldn't find the place and the store wouldn't answer the phone all I heard was silence on the other end. And by the way, the first time I called to rent a truck I called twice but got no answer, then called national and told the person who answered what I needed and when. I live in York, Pennsylvania. In the phone book (under Budget Rent A Truck, no mention of Avis)the local office is listed at 3623 East Market St., York, Pa. The person on the phone informed me THERE WAS NO BUDGET RENT A TRUCK IN YORK PENNSYLVANIA!!!! So I hung up and called national again before I could even begin the rental process. Does this company even know what they are doing??? As it turned out we knew where the shopping center was. When the manager of the store in York on East Market street had bothered to answer my question as to a close landmark to where he was rather than just say "3623 E. Market St." we would have found it immediately. To make matters even more impossibe, East Market in the best of times is always a very busy road with lots of traffic and fewe addresses posted, but right now construction work is going on and things are blocked off and rerouted everywhere. It was a nightmare. The manager had no answer when I asked why he continually (not just sometimes) didn't answer the phone. If he had a good reason he would have answered me. I asked to calll national there at the office. He told me he had had enough of me, that I could just call national somewhere else. When I said I would let national know how he spoke to me he said "I didn't say anything to you" and LAUGHED AT ME. Luckily my son and my neighbor thought to call our cell number because we didn't have any way to get hold of them. They met us later. Had this not happened I don't know what we would have done. My husband's well-being is no small matter to me. He's a good man; I love him and putting in a position to do serious harm to him is nothing to laugh at. I am beyond words. I can remember a time when Avis claimed they tried harder. As far as I can tell they don't try at all - and they certainly don't care at all. I may have been over the top furious but there was a lot more riding on this situation than being ignored, lost or frustrated. When someone's ignorant refusal to be responsible in his position puts my husband in danger, you bet I'm furious. SHAME ON THIS COMPANY. If they're so proud of what they do, why didn't anyone - national OR local, even mention I was dealing with Avis? I will give every review of my experience I can at every opportunity, in every form, to everybody, including the Better Business Bureau. | |
| Fred Myers | 9/27/11 |
| Corporate Headquarters, A compliment for one of your Greensboro, NC employees. A very personable Willa Courcy contacted me recently to tell me she was returning an iPhone charger found in a car we had rented and returned to Greensboro. I have been traveling and renting cars for many years and have come to giving up hope of ever seeing anything left in a rental car - from cd's to kids' toys to a beloved blazer, and so on. The fact that Willa went out of her way to contact me and send me back the charger was a much appreciated first. I thanked her on the phone, of course, but want to make sure she hears from corporate that the favor was much appreciated and represents a level of service not found regularly anymore. Thanks! Fred Myers | |
| Elaine Goodson | 9/25/11 |
| This Company is the worse Company I have ever had any dealings with in seventy three years. I reserved a truck for a date and when the time came to pick up the truck, it would not even start. We were sent down the road to a U-Haul and rented one there. I called customer service and asked them to cancel their transaction, which had a hold on my bank acct. This was on Saturday. The next Wednesday, they hit my Bank Account, withdrawing the money and told me they would be refunding my money and may take ten days to get my money back, no services were ever received and to take my money is downright stealing!!!!!!!!! (still waiting) How can these people stay in business legally? | |
| Wanda carol Ehlers | 8/19/11 |
| I Will Never Use them again. They processed the reservation under my correct bank account how convienent but spelled my name wrong. So they recharged my bank account again. My sister was in the hospital I had to rush to be there with her avis charged my account twice and didnt credit my bank account they sent me a check however i need the money on my account right away. I just found out the return date is wrong and will be charged for an day at which i thought was included into the week that i rented it from but there week goes from 5 to 7 days every time they made a mistake it cost me dearly. | |
| John McGuckin | 9/13/11 |
| I have rented from Avis for my Corporation for several years. I recently rented a car in Italy. I was billed by Avis for traffic violations in Florence. Apparantly they have some sort of traffic camera to catch tourists going to and from their hotels if they are in an exclusion zone. There was no warning from Avis concerning this tourist trap and Avis has charged my credit card repeatedly for "administrative fees". When I finally got through on the complaint line, I was told by the complaints supervisor that " if you break the law, you have to pay". She claimed that Avis Italy was a different company and there was nothing she could do, not even say "sorry". Needless to say my company will not be renting from Avis. Budget or any of their companies in the future. | |
| Olivia | 9/14/11 |
| I rented a vehicle on Sat Sept 10-Sun Sept 11, 2011. Picked up and returned at 11:00 am. Although my reservation shows Sept 11-12, 2011. Before I left the parking lot the guard is required and claims he inspected the vehicle and checked off what he called damage. When I returned it, the cashier tried to charge me for gas, instead of asking me for my receipt. The car was inspected by the attendant and the cost went to my Amex card. On Wed, Sept 13, 2011, Manager Cliff leaves a message that damage occured to the driver's side door and wants me to fill out some kind of claim. He did not say what kind of damage there was. If that location damaged that car between Sunday and Wednesday and have the gall to try and blame it on a customer, a lawsuit will follow and I will ask a local tv consumer producer to give Avis publicity they do not want. Avis does not want a Black Eye. I am LIVID and very disturbed by this. Why am I being contacted and blamed for damage 3 days later. When I returned that car, there was no damage and I am not taking responsiblity for it and if this matter is not resolved, I will NEVER rent from Avis or Budget again. In all the years I have rented cars, I have never had an accident, damage property or been contacted 3 days after the fact. I contacted that location this evening, Sept 14th, but Cliff had left for the day. | |
| Paula Foster | 7/11/11 |
| My 21 yr old daughter is stationed out in San Diego. She purchased a vehicle through Budget. The owner of this paticualr Budget is Steven Vaughn. My daughter has been getting the run around about the title to her car. She gave him 8000.00 and he tld her that she would have the title in 30 days. Needles too say its been well over a year. He keeps telling her that he is waiting on the leasing company. Well I did a little research and found out that Steve Vaughn owns the leasing company called Nautilus Leasing. Something is not right. He is an out right criminal. BEWARE | |
| David Self | 7/4/11 |
| I will gladly to give you my whole name, so that dumbasses group in Birmingham Airport Alabama will know I do not trust them for one inch. Bobby K. (CEO) is a SOB and a corrupt man who would not even attend his own dad's funeral because money is more important. Jeff R. has a disrupted family because he created it will his stupid ways of trying to put business before family. Avis Car and Truck Rental at Birmingham International Airport, Birmingham Alabama rips off customers on a daily -hourly bases. Think they renamed the airport after some man named Shuttesworth or some afro-name. AVIS will overcharge open account customers in rentals and insurance coverage that most do not need LDW insurance. They will keep anything they find in these cars left over, but claim to have a Lost and Found Department. However, if something of value like a coffe makers for ones Christmas present personnel will claim they did not have it, but took it home for oneself. They will pay blacks more than whites in wages, treat females different than males in hopes of getting favors retured, but will present to the community and rental world they are the best around. How do I know all this? I worked for them for over three years almost four before being fired, best thing that ever happen to me. It is true your nothing but a number when a company relies on a clock for its employees. Does not matter how much you too above others, never miss work and always do more than asked. Means nothing when working for these companies. You could die and no one would miss you. That is all true with AVIS Birmingham Car and Truck Rental. We had a clock, and radios to communicate between drivers and secondary equipment that did not work most of the times, and yes the workers were the blame, not this cheap company. We also had an employee die unexpected, and business as ususal continue. Same as when the owners dad died, he continue business as ususual. See people money is what drives this company. It does not matter how many times you rent from them, how many years you work for them, or who you are - Money controls the life of Bobby K. I was asked to resign or be FIRED, for stopping a drunkard from leaving in one of Avis cars. The drunk attacked me and I defended myself. Except the drunkard was one of their money buddies, so they fired me for protecting their name and property. Avis seems to have bad blood all around, but I would be willing to bet there is no one in any Avis group as corrupt at this Birmingham Alabama group, especially Bobby K. He thinks his money will promise him a seat in Heaven, doubtful he can buy a seat in Hell either - he is that corrupt. | |
| Andrea Wheeler | 6/25/11 |
| I WILL NEVER RENT FROM BUDGET AGAIN! I rented a car from Budget and paid in advance so I could get the discount. When I picked up the car, I was told "I didn't think you can do that". So I had to call the main office to prove that I paid in advance. Once that was verified I was on my way. When I returned my car a week later, my account was charged again, resulting in an overdraft. They had absolutely no compassion. I was told it would take 7-10 days to get my money back. They didn't apologize at all. As a matter of fact, I was hung up on because I asked to speak to a manager. Their customer service sucks to say the least. I will ride a bicycle before I ever rent from them again! | |
| Tom Attardo | 6/14/11 |
| I rented a car from budget rental, p/u the veh 4pm 04/15/11it had a cleaning/smokie smell inside.I told the agent who said it was just the cleaning stuff that they use and it will fade away. drove it 10 miles parked it untill 3 am drove it 30 miles to orland airport. Agent that took the car also smelled it. 05/16/11 I received a letter from a Mr Rod Hubert stating that the car smelled of smoke and was dirty, and that they were going to charge my credit card with a $250. for the cleaning of the car. I called him and explained to him about the smell and who i told it to. I also told him my doctor's name and tel number so he could check to see that i don't smoke also the other three people that was in the car with me also don't smoke. He said that he would credit my card for the $250.As of this date 06/14/11 IT HAS NOT BEEN DONE AND I AM NOT BEEN ABLE TO GET ANYONE FROM BUDGET TO HELP OR TO CHECK OR TO GET IN TOUCH WITH MR HUBERT TO SOLVE THIS SITUATION.A customer service says "its Mr Hubert call" PLEASE IF YOU RENT A VEH FROM BUDGET "GET THE AGENT TO SIGN YOUR PAPER WORK SHOWING THE PROBLEMS ETC" I have checked at the Lake County Court that if you have this info signed its no problem to have this settle in a matter of a week or two.!!! I am still fighting this complaint. | |
| Harry | 6/15/11 |
| My fiance and I have been planning our trip for 2 months,and we decided to rent from Budget.We stopped in and made a reservation 2 weeks before we were to leave.The morning we were to pick up the vehicle we went in and the vehicle we were supposed to rent wasn't even there,so then we were told we have to go to another store,but we can do our paper work at his store.So,we told the person this was unacceptable,then he said it didn't matter any way because we weren't allowed to rent from them because we had a problem with Avis 10 yrs. ago.So,we asked him to explain and he said no.Shoved the computer screen in my face and said read this you effing jerk.We called the corporate office and nobody seemed to care. | |
| lauren | 6/15/11 |
| Do NOT I REPEAT!!!! Do NOT rent a car from Westport CT Avis rent a car located At the train station! There's a woman by the name of Tina Who solely runs that location. She's rude and very ill-manner. She was talking on the phone with her friends chewing gum whilst I stood there 15 mins before she even acknowledged I was there. Then told me she had a reservation on a car that I reserved thru the 800 Number therefore being I had to travel I had no other alternative but To take an SUV which I thought was ridiculously expensive!! The least she could have done was try an find another location. Not even a budge I've been told about the Westport CT Avis location being rude but This is by far the WORST!!!! | |
| Aaron and Denise Bellamy | 6/6/11 |
| We called the reservation number the night befor we needed the vehicle, when we went to pick it up we were told we needed a $200.00 deposit. We asked the representative three different times whether we needed a deposit we were told no the only thing we had to have was the $8.00 for the rental...We needed the car for a volleyball game that my 11 year old daughter was in that we needed a car to pick her up and we were told under no uncertain terms that we could not do it....We were also told by the store in FEDERAL WAY WA. that we could not use our debit card we had to have a credit card then we were told by the reservation line we could use a debit card....Nobody knows what they are doing in this company the right hand does not know what the left hand is doing and I will never use this company again..Not to mention the manager at the FEDERAL WAY STORE is a WHITCH with a capital BBBBB do not use this company if you want good customer service!!!!!!! | |
| Karen Thomas Travel Counselor for AAA | 5/25/11 |
| My name is Karen and I am a travel agent with AAA. This is in regards to conf#32572142US1 Adam Thibaudeau. I started calling Mike Herra at reservations in the LAX airport last week. I told him my situation, Adam is 20 years old and has two weeks before he leaves for Afghanistan. I told mike he was going to be on two weeks vacation. His dad wanted to rent and pay for his car. I called Mike and he then talked to the airport manage and he okayed it. I never said anything about having papers for going to Afghanistan I told Mike he was on vacation. So before I pushed the confirm button I had Mike on the phone and he told me Adam would have a car. So I confirmed it. So I got a call from Adam at 12:30am last night saying he was not able to get a car. So here is this 20 year old Marine who is going to fight for our country stranded in the LAX airport without a car. So I talked him to going to guess who the Hertz counter who took his military ID and rented him a car in 10 minutes without the hassle. Do you want to know what else Hertz did for him they waived the underage price. Ask me what I think of Budget right now I don't/ I am a travel agent with AAA and would I refer a military person with you, would you. If they are old enough to fight and die for our country then they should be able to rent a car. They have to have a good driving record before they even get into the service. This is not the end of this problem. The father of Adam is probably going to UTUBE this, which is what I was told. As a mother of a son who is in Special Forces in the Army what you did was uncalled for, as a travel agent disgusted. You have my number do with it what you think is right | |
| Lovie | 4/1/11 |
| On March 26, 2011, I rented from Budget Rent-a-Car of Memphis/Tupelo at 2650 Rental Rd, and I asked the lady (Stephanie) did she have a smaller vehicle than a Ford Explorer because I requested an mid-size vehicle online. She replied very sternly, that was all she had at the time and even if I went with a smaller size it would cost the same. I don't know why she was so angry and treated me so roughly, but I did not think it was necessary. I just went with it because I did not want to be rude before my daughter and I was tired due to a long day. When I returned the vehicle, Wednesday, March 30th, I was rushed to get out the car and before I knew it, I left my iphone inside the car on the passenger seat. When I checked my purse and bags at the airport, I notice that I accidently left it there, so I called immediately, and I ask them to check the vehicle. The first thing that came out of the lady's mouth that answer the phone was, "The vehicle has probably been rented to someone else". I told the lady, I just was there 15 minutes ago, so can she please check. She finally decided to check after going through changes with her. She put me on hold for less than a minute and said it was not there. I called back a second time when I arrived home in (Illinois) and the lady said, very rudely, "You called here before!" I never got my iphone back because I know they have it, and I totally recommend that no ever use Budget, because they are not about customer service. In fact, they have no idea what it means. | |
| Rob K. | 3/17/11 |
| I have been a preffered member of Avis for about a decade. I recently rented a car from Avis in Phoenix. The following week, a hard credit check appearred on my credit report. A car rental does trigger a soft credit check which does not appear on a credit report. Hard requests stay on your record for 2 years. I called customer service and talked to Charles. He looked up the transaction and told me the hard check was a mistake that never should have happened, especially to a preffered member. He said that it would be taken care of. A week later, after nothing changed, I called again and talked with Gladys. See asked for my case number. I told her I wasn't given one which meant Charles got me off the phone and just moved on with no intention of addressing this issue. Gladys did give me a case number and told me a supervisor would contact me. A supervisor, Regina, did call me the next day to tell me there was nothing they could do. In fact, they could issue a letter to the credit agencies stating the check was done in error. They just couldn't be bothered. I'm talking with our HR department about dropping Avis for another company. | |
| DON'T Ever USE! | 3/14/11 |
| I hate this company, I will never ever use this company again!!!! You could not pay me to use AVIS. Worst customer service is an under statement. If you lose your rental agreement past 6 months forget about getting a copy. Everyone in the whole company needs to go to Customer Service school. They won't get my dollars, or my family's dollars. I am going to set up a protest again this company. Worst EVER!!!! | |
| richard martinez | 3/7/11 |
| I believe face book will get wind of the amount of custumers that are dissatisfied. I don't even know where to begin, after reading all of the inquiries listed above i found myself one of many who got the same responses from their so called customer service. Collecting a pay check for the service you supervisors do i applaud you. you can really pull the wool over your managers and directors eyes of that company. | |
| grand boss diva | 3/8/11 |
| Vallejo, ca This is the worse company to work for i was with this company for 4 yrs it has been the most stressful experience every. After moving from our location; because of so many vandalism's an break in's we were forced to share a location with budget until our new location was ready to move. a long store short the district mangers came to us me and my boss and stated that they wouldn't be opening another location an we had two options #1 to take a 3k training bouns and help out another near by location which didn't make sence because we make much more then that each month #2 was to take a servance for about 18k. Tthinking about the chooses we chose the servance after letting the district manger know our chose we hit a few road blocks. They never responded to none of the emails that were sent to them. Their bosses never knew anything that was going on. Moreover, they were dishonest about the offers they offered. Also they wanted to meet at Star Bucks just to let us know how they knew we went over their heads. Now they want to partially give us our money. They want to to deduct past customers that have not paid for their rentals. These rentals are from last year and we do not have access to the original contracts because they packed up and moved the paperwork. The Avis pamphlet # 23 states that the collections dept.." If you do not pay all amounts due to us under this agreement upon demand, including all charges, fees and expenses, including, without limitations, payment for loss of or damage, rental charges, | |
| KV | 3/2/11 |
| I am EXTREMELY dissatisfied with the customer service my husband received when renting his car. I had done everything online and had elected NO insurance, etc... Supposedly had a discount through USAA. When my husband picked up the car the rental agent took advantage of my husband, he was extremely upset as he had to fly to xxxxx due to his mother passing away., they added all kinds of stuff and what should of been a $231.00 rental for the week ended up costing us $597.00. Customer service said that they only thing they can credit is the upgrade that he should not have been charged for. I do not know how this agent sleeps at night treating customers in this way. This was truly poor customer service! | |
| Beka | 2/25/11 |
| This company is commiting FRAUD! Here is my leter to them: I have received notice that your company is going to charge me for not returning my rental car full of gas while I used a vehicle rented from your Will Rogers Airport location. I am disputing this charge. Attached you will find my copy of the receipt and the later copy that you mailed me. I returned the Chevy Cobalt that I had rented on February 13th at 6:45 pm. There was no one outside to check the car in so I took my keys and all appropriate information inside to the gentleman who checked me in-I provided him with all appropriate information told him the car was full and that I had filled it up within 11 miles of the airport, and filled out the little form that documents the fuel level and the time the vehicle was checked in. I engaged in a conversation with him about how I learned that consumers should take the gas price that is proposed at the time of pick up because its cheaper than what you can buy at the gas station because I had to pay 2.99/gallon and they offered it for 2.79 per gallon when I picked it up. He then explained to me how rental car companies are able to get a better fuel price because of the business that they are in, we exchanged pleasantries and I went on my way. This person is identified as preparer 47498 and he is committing FRAUD! He is the same individual that checked the vehicle out to me and whom I checked it into. You see I only drove 188 miles...and the paperwork in which you are charging me for says it took 9.4 gallons...see attached! Well...this was a Chevy Cobalt-again I drove 188 miles-this car averages 35 miles/gallon! http://www.chevrolet.com/cobalt/coupe/features-specs/ or http://www.fueleconomy.gov/feg/findacar.htm Again I only went 188 miles-even if I didn't fill the vehicle up there is no way that if someone only drove 188 miles that it would take 9.4 gallons. You will notice that the attached paperwork is odd...one copy the original (my copy when I checked out) says that my fuel in was 8/8 as verified by the conversation that I had with preparer 47498 and the form that I filled out with my original rental agreement; then conveniently the next copy says 0/8. Also, their are random items blacked out on the top. I am guessing that you got this car mixed up with another one...as the Chevy Cobalt only has a 13 gallon tank capacity http://www.chevrolet.com/cobalt/coupe/features-specs/ so again even if I didn't fill it up...if you put 9.4 gallons in it...then it couldn't be at 0/8 because it would still have a 1/4 of a tank of gas. Thus...I am guessing you rented it out to someone else after me and didn't do the appropriate paperwork or you got this vehicle mixed up with another one becasue it wouldn't take 9.4 gallons to fill up if somone only went 188 miles in this vehicle. I filled this vehicle up at 6:15 pm on February 13th at Tri City 66 located at 609 NW 32nd Street in New Castle, Oklahoma approximately 11 miles from the airport. I went in and paid $20 for my pre paid gas at 2.99/gallon or 6.6 gallons of fuel. I have spoke with Raja who is the owner of this gas station and the Conoco Phillips next door, he has told me twice that he would fax me a copy of the receipt...and this is beyond my control...needless to say I have not yet received one he can be rached at 405-387-2110 or 405-387-4000 if you want to contact him. I am really disappointed as we had a problem with Budget in 2007 when we rented a car in Dallas and due to an ice storm the airport was closed so we had to fly out of Austin and you charged us for taking the car elsewhere...even though the airport was closed; and I wrote you off as a company then. However, as a person who practices forgiveness...I thought enough time had gone by that perhaps the company wasn't still practicing behind the scenes ways to pither good, honest customers. Instead...I again am left blasting social media outlets, better business bureaus, media outlets and anyone who will listen about the bad experience that I have had and all because the company didn't have a person in the parking lot to verify my mileage and the information that I gave preparer 47498 apparently was trash and changed after I walked away from the counter. This makes me sad...corporate America really is losing sight of the customer! I would much rather write about what a wonderful experience that I had and how your company took action against preparer 47498 for changing documents...I hope that I can post something more positive about your company when I get a response to this email. Instead...I am left with the lesson learned to get and keep all copies of receipts when traveling...and make copies of reciepts and use your camera phone to document everything when you use a rental car company. This is so unfortunate. | |
| Loyal2Law | 2/14/11 |
| If anyone else had issues relating to problems with Budget's equipment malfunctioning (like Nicole who had a tire fly off the car dolly) - please email me ASAP - at born4law@hotmail.com. My daughter rented a truck and tow dolly to do a long-distance move and she ended up having severe damage to her car (that was on the dolly) and having to limp it along for the remaining 10 hours of her drive. They are so lucky she (or anyone else) was not injured. That was just one of many things that this company did that was either wrong, immoral, unethical or plain old criminal. When she asked them for the service records on the trailer, she was told that they're not available. When she called to ask who their legal counsel was, she was told that they cant give that information out. Luckily, her and I dont give up quite that easily. I have the number to their legal counsel, and their address and we are not going to just sit by and let them mistreat her. I'd like to see what the possibility of a class action lawsuit is by gathering facts and information from others who have had similar situations and problems with this atrocious company. | |
| Allie Barkalow | 2/19/11 |
| DO NOT EVER RENT A TRUCK FROM BUDGET ! RIGHT FROM THE 1ST MINUTE IN THE TRUCK, I KNEW SOMETHING WAS WRONG WITH IT. THE MAN AT THE PICK-UP POINT DENIED IT AND TOLD ME THE TRUCKS ARE INSPECTED BEFORE THEY ARE GOING OUT. IN LESS THAN 3 HOURS THE AXLE HAD BROKEN, THE FRONT RIGHT WHEEL WAS AT A VERY STRANGE ANGLE AND THE CHP AND TOW TRUCK DRIVER TOLD US HOW LUCKY WE WERE TO BE ALIVE AT ALL ! BUDGET TAKES NO RESPONCIBILITY FOR THEIR VEHICLES, AND INFERS THAT YOU MUST HAVE BROKEN THEIR VEHICLES. THERE ARE 7 PAGES OF YOUR RESPONCIBILITIES TO THEM AND THEIR VEHICLES, AND NOT ONE PARAGRAPH ABOUT THIER RESPONCIBILITY TO YOU, AS RENTERS OF THEIR DEATH TRUCKS. IT TOOK THEM 3 DAYS TO GET US BACK ON THE ROAD, AND THEIR CONSTANT ANSWER WAS "WE DON'T DO THAT". THEY DON'T DO ANYTHING. EVEN THE EXEC'S ARE USELESS. THEY PROMISE TO CALL, STRAIGHTEN THINGS OUT AND THEY DON'T EVEN CALL BACK. IT SHOULD BE CALLED "U B FU--ED" CAUSE IF YOU RENT FROM THEM YOU SURE ARE ! | |
| Government Account Holder | 2/2/11 |
| Budget rented a car to someone else for three days and charged my account. I've contacted the local rental office (twice) and the corporate office (twice) to report the issue. They have been "investigating" for seven days. Meanwhile I have had to cancel my credit card because I don't know if this is a case of fraud or just another screw-up by Budget. They can't tell me the name on the driver's license that was used to rent the car. They also can't seem to be able to look at the video during the time they rented the car. There is no way to delete my credit card info or cancel my account on their website. I'm being held hostage by people that can't spell customer service. DON'T RENT FROM BUDGET!!!! | |
| Darlene | 1/21/11 |
| I have read all the comments on this site. I must give credit and praise to Ms Johnnie Peet a Airport Manager at Hartsfield. Ms Peet went beyond her duty to assist with my crisis, during the snow storm of Jan 8th-15th. She was very pleasant when I had enquired about not being able to return my rental to her location. She was very kind to make it happen that I was able to return the car to a near location. She is an asset to the Corporation. | |
| Shai Colodner | 1/24/11 |
| This Company became the worst rental company in the US. There customer serice is so poor I will never rent from them again. Even if you try to reach their customer service they will offer you nothing but to file a claim number - basically to make you feel they care... They should change their slogan from "we try harder" to "we hardly try" I rented a car from a Broolyn NY location and was never offered a "lost key insurance" I thought I had lost my keys and when I called they told me it will cost me 250 dollars to make a key and that I had declined that insurance when in actuality I was never ofered that insurance plan. To top this off, the rep at the counter in the Atlantic office by the name of Beverly was rude and nasty to me. i opened a case number for this and a guy called me back by the name of Tucker from customer service telling me that he would hate to loose a customer. of course nothing happened after that.... I rented again a car in Fort Lauderdale and the rep that rented the car from me told me that after my rental they will drop me off in a near by location. When I returned my rental the Avis rep told me that because it is a bad economy and that since he is privately owned location he cannot take me anywhere and offered me no transportation!! When I called Mr. Tucker again - all I was told is that he is sorry.... Basically this company has NO CUSTOMER SERVICE!!!! I recommend going to other "smaller" companies that actually care about their name and customers!!! | |
| Burned | 1/26/11 |
| This company needs to dump the Cendent/HFS mofia types like Salerno and Servididio before I will ever use them again. These two thugs have more heads on their belts than Sadam Hussain. | |
| Collis Johnson | 1/12/11 |
| The experience i've had with Avis Budget Group has been the worst i've ever had with any Business. I've had a cliam that i've been trying to resolve over a year and i've done everything that has been ask of me,the telephones calls that i've made wasn't returned and not to mention the Nasty Attitude was Awful. Avis Budget Group should be Ranked the lowest as lowest can get and that's a Zero (O). | |
| Ms. Bennett | 1/12/11 |
| Customer Service is Terrible and they have a Funky Attitude...DO NOT Never Ever Rent from Avis Budget Group, it's a Shame that these peoples runs a Business and they don't know how to run it Properly. Peoples take your business elsewhere please.... Yours Truly | |
| Benjamin E. | 1/3/11 |
| I rented a vehicle from Budget/Avis and traveled in it for 9 hours with my fiancee and 2 dogs (both housebroken), and we are non-smokers. During the trip there were no damages, spills, accidents, stains, etc. Within a few days of returning the vehicle, I received a letter stating that due to "excessive stains, dirt, soilage or violoation of the Smoke Free Fleet" regulation", I was being charged $150 on my credit card. I called their office, and was told that the issue was it took extra time to remove dog hair from the vehicle. Obviously I was upset. We had laid down the backseat in the midsize SUV, and placed blankets down as bedding for the dogs. One month later, and I have yet to have a supervisor or customer service reprensentative forward me the photo evidence they have, much return my emails or phone calls. I've rented with this company for many years, spent thousands of dollars, and they are willing to let me walk away for $150 excessive cleaning charge. The sad part is, Budget/Avis allows pets in their vehicles, which means they assume some form of pet hair removal when any vehicle is returned. Otherwise, they need to 1) Not allow pets in their vehicles or 2) Notify customers up front that there will be a non-refundable charge of $xxx for cleaning if you travel with a pet. This way it is upfront and forward, and not behind the back, vague, and just bad business. I will pay a higher rental price for Enterprise, Hertz, etc instead of renting with Budget/Avis ever again. | |
| d calderone | 12/22/10 |
| i see i'm not alone in this. me and buddy FLEW to nashville, confirmed budget truck reservation day before, and several times the morning of, prior to getting to budget outlet. no truck, no alternative, inventory control was supposed to call us back within 2 hours, twiddled our thumbs while the whole day passes without the phone call, had 3 guys (who we had to pay) lined up waiting for us to arrive with truck to help with the loading, couldn't find anything else (it was a sunday), finally had to rent car to drive back to florida sunday night, without the furniture we needed to get to florida. will have to go back up to do it at some point, at now double the expense. it wasn't the initial unavailability of the truck, it was them leaving us hanging all day without the promised call-back, no alternative offered, and their unwillingness to offer a truck at a later date at a justifiable discount because we will now have to get back to tennessee to get our furniture, at now double the cost. i know they are untouchable legally, but i will spend the rest of my natural life telling people about them (i've already told a dozen friends in less than a week), just like everyone else here is doing i'm sure, hopefully they too spread the word, and these kinds of things can spread a lot quicker than they probably think. "budget sucks, boycott them and affiliates" goes viral, i hope. | |
| L Steiner | 12/4/10 |
| If there were an option for "0" stars, I would have chosen it. This company should send its CEO packing. Their airport offices, web and 800 number components are not in sync with each other. Customer service was "closed on Sunday." Your company has a serious problem, sir, and in this economic climate, you don't need any issues with customer service. | |
| Crystal C. | 12/7/10 |
| I won't be renting from AVIS again...the 5 % discount I was given at time of rental was very disappointing seeing that I rented one of your largest vehicle...and the 20% tax charge was outrageous... plus the customer service I received at that location is less to be desired...I usually rent from Enterprise but seeing that your company offers UPS employees discounts I figure I would utilize that discount but I was sadly mistaken...I'm thinking about writing our Corporate office regarding this matter...it was truly a disappointing experience... | |
| I worked there! | 12/14/10 |
| I worked for Avis Budget customer service, which is in Tulsa, Oklahoma. They couldn't care less about their customers or their employees. I was terminated without cause, supposedly for failing my certification. I supposed I failed it because I resolved too many of the issues that the customers were calling in about. At least a quarter of the customers were calling in because they were swindled by the counters, for many, the swindle doesn't end there. This company is very unethical in general. A few nice people work there, but would you be surprised to know it's run by incompetent rubes and a lot of the higher ups are extremely lazy, rude, and actually hateful. Rent from anybody but Avis or Budget, you are better off that way. Tip: If you do foolishly rent from them, verify your contract, because they always slip insurance on there and trick people into signing it. That's the number one issue people call in about. At Avis Budget, it's all a swindle. | |
| Sam | 12/13/10 |
| I made the reservation online for a budget truck four days in advance for my move called and confirmaed and also recieved confirmation email. I loaded up my two very small children in -14 degree weather to get the truck and it was not there. The guy at the pick up location did not even know what I was talking about. We called budget's Customer Service and the lady would not even let my husband get a word in. Worse Company ever I have never rented a truck for a move before so this was horrible thank goodness another comapny at least cares and values customers and I was able to get a moving truck tonight from the other company. | |
| Dianne | 12/2/10 |
| Budget recently sent me a letter to tell me that the car I rented 2 months ago (which had a flat tire while I was driving it) had repairs which were my responsibility to pay for. My credit card was charged $183.99 and there is nothing I can do about it. At the time I returned the car they didn't indicate that I would be charged for the problem with their car. Gosh, if the car had no oil and a blown engine while I was driving it, would I be charged for buying them a new one? Hmm. Fraud. Outright Fraud. | |
| Cynthia | 11/30/10 |
| This is by far the worst service I have ever received when renting a car and believe me, over the years I have rented many vehicles. The details are too extensive to go into detail but the service was poor from the time I made my reservation until I returned the vehicle. The vehicle was not very clean (outside and inside), the vehicle had to be swapped out because warning lights kept coming on, the manager was rude, I was not charged the price I was quoted, on and on and on. | |
| Mark Pitman | 11/24/10 |
| Dear Budget, I have recently had a bad encounter with the Richland,Washington branch of YOUR rental/sales store. The general manager was pretty stand off-ish in our pursuit of a pre owned car that was traded in. I knew of the cars history and thought It would be a good project for the local troubled youths. I made what I thought was a fair offer on the 1964 Chevrolet Chevelle. She told me she had $1000 into it and would not take $1400 although they had done nothing to the vehicle and it has been sitting for 2 months now. I was disapointed at that point and VERY much so as she refused to return my $50 deposit. At no time was a non-refundable clause implied,stated, or given in written form. I believe I should be returned my money along with an apology from Budget, as my wife and I are very loyal rental customers in the past and did rent in, Santa Fe,N.M.,San Francisco, Ca, Washington DC, and would have rented in Chicago, Il, but no SUV's were available. The GM is Shelley Horton, but I choose not to deal with her any longer and I believe with a photo copy of the driving agreement, and receipt that the corporate end could facilitate that function. I am shopping now for future companies to rent from because prior to this event we have had superior customer service and thought that would be the same here, I guess not. Please convince me that your company has a soul. Respectfully Mark Pitman Christine Rzesutek Please check our rental past with your data base. | |
| AF | 11/18/10 |
| Rented a saturn outlook out of Midland odessa airport to take my husband to dallas on sept 27, 2010. Car was filthy. lady at counter was very rude. took car home cleaned out myself. Left that same day to dallas to hospital where my husband underwent surgery for colon cancer. returned car on oct 4 to dallas love field airport. the guy didnt even check the car or have me sign anything just gave me a receipt. i went in and asked the woman if i needed to sign anything or go over vehicle. she said no....BIG MISTAKE....oct 20 i got charged a 165 cleaning fee...i called and they directed me to Brenda Fredman...i asked her what the charge was for and she said the car was dirty..i said i returned it nicer then i received it..she went on to say that they was pet hair in the car that i carried a dog in there....i explained to her the purpose of why i rented the car and she argued with me.. i told her i wanted pictures..she never returns my phone calls never sent me the pictures..well in nov 16 they charged me another 165...still cant get ahold of this woman...and have taled to about 25 people who can not help me....this company sucks. if they dont know how to help u then what is the pont of being in customer service...so i am still fighting these two 165 charges....will never rent from them again. i always use enterprise and thought ud give avis a chance...boy was i wrong...what a joke cant even get the CEO information... | |
| Roberta | 11/19/10 |
| I will NEVER go to Budget again. I read the online policy for using a debit card, it said SOME places MAY run your credit score, if you didn't meet those requirments, a third form of identification MAY be requested. My credit sucks, so I brought a third and fourth form. In Canton/Akron airport all the stations close at midnight. The Budget lady ran my credit but by the time she told me I couldn't rent a car, all the other counters were closed! She actually closed her counter, leaving me stranded in the airport after midnight with my 8 year old son! | |
| Nicole | 5/12/10 |
| I WILL never use them again! Customer service is awful! We had a tire FLY off our dolly, Budget had us sitting on the side of the road for 6 hours! Called the customer service number to ask for comp. and all they said they could do is give me 14.00 off the dolly rental!!!! AWFUL COMPANY! | |
| Mr.. Frank Cario Merrick, New York | 6/5/10 |
| Sirs, I had a billing problem with a Avis car rental at your Miami Airport location. It was resolved by your Customer Service Manager, Ms. Dodi Henry, after Faxing her some documentation. She is a credit to your organization and it was a pleasure to deal with her. Respectfully, Mr. Frank Cario | |
| TGS | 6/15/10 |
| If you want to actually find the location where they run their financial business out of in Virginia Beach, VA, call 757 687 2040. Sure seems like they are going to intentional efforts to keep people from finding this number. Their telephone numbers on their web site are all deleted. Hmmmmm. Wonder what that says about the customer service of this company. | |
| TGS | 6/15/10 |
| If you want to actually talk to the location where they run their financial business out of in Virginia Beach, VA, call seven five seven six eight seven two zero four zero. Sure seems like they are going to intentional efforts to keep people from finding this number. Their telephone numbers on their web site are all deleted. Hmmmmm. Wonder what that says about the customer service of this company. And now I'm wondering shy this web site doesn't post phone numbers. It automatically deleted the phone number when I posted it the first time. | |
| JMF | 7/30/10 |
| We rented a car in Phoenix to drive to Las Vegas. While there, the car was stolen from the parking garage at the hotel. When we reported the car stolen to Budget, they refused to rent us a car to get home- it's against their policy to rent a car to someone if the car is stolen - as if it is my fault. So, they essentially stranded us in Vegas. Next we received a letter from their "Security" department telling us that neither Avis or Budget will ever rent to us again because the vehicle was stolen. The letter said if we had questions, we had to write to the person at the address on the envelope - No phone number on the letter. As a very long time customer, I was surprised by this attitude. Apparently if your car is stolen, it's your fault. Be very careful of ever using Budget or Avis. | |
| Terri Gonzalez | 8/3/10 |
| I rented a car from budgetat BWI Airport for my son and prepaid it through the internet. When my son got to the counter to pick it up the service rep told him he had a choice between a malibu or a impala. He choose the impala. The girl told him she would need a credit card to hold until the car was returned. I gave them one of my cards and was charged a $189.45 on it., The customer service rep said it would all be refunded once the car was returned. I called customer service and they said it would be refunded back on my car in 48 hours. To make a long story short, they refunded my card $69.37 and said I had a upgrade and picked the car up an hour early. I wrote to the CEO and never heard anything back. I will NEVER rent from budget again and will let everyone I know about this problem. I will make sure this gets around so no one will rent from them. This is the most disappointing and stressful thing I every went through with a company. | |
| KM | 8/16/10 |
| Lean & mean is the Avis/Budget motto. Mostly mean top with Bob Salerno leading from the top. This guy has a reputation as the industries number one hachet man. Diversity means agree with me or loose your head. Not a place to work at or rent from if you have an ounce of humanity in you. | |
| K. Thiel | 6/26/10 |
| I was recently at the airport in Chicago. I always have difficulty finding a car because of an allergy to the fragrance sprays used when they clean the cars and also the chemicals in the new cars. The manager J.Short was a great help and brought me several cars to check out to see if they would work. He did it with a wonderful spirit and a big smile. I left there with the right car and was a happy customer. Much thanks. | |
| Anavel Alejo | 6/28/10 |
| Budget is the ABSOLUTE worst company we could have ever gone with. I am in the military and have recently been relocated. Budget has made it the worst move possible. My husband made a reservation for the largest moving truck and a dolly. He even called to confirm. It was not ready the day of the move, nor the next day. No one seemed to care about his predicament and when he asked about being reimbursed they were offering to allow him to go pick up a trailer an hr and a half away and attach the trailer himself. How is that a reimbursement? Finally, he got the truck and the trailer arrived in Jersey. When he went to drop it off. The trailer is stuck and roadside assistance has had him waiting for and hr and a half. The person that is currently there w my husband will not give him his name. He has asked him 3 times. What the hell is that about? I will NEVER ever use this company again. And whenever I have the opportunity to tell people how horrible this experience has been I definitely will. I wish I could rate you -5 stars. | |
| JPI | 7/6/10 |
| We, too had a confirmed reservation more than 4 weeks in advance for a long distance move from NY to NC. As well, I called to confirm the reservation and was given an affirmative. The day of pick-up there were no trucks available at the specified location and worse, the person at this location had my reservation with contact number sitting on his desk and never bothered to call about the lack of trucks. When asked why he didn't contact us, he replied, "The company doesn't like us to call customers about no availability." We were instructed to call inventory; they returned our call 4 hours later offering a truck rental 3 days after we needed to be moved out. The inventory manager had no explanation nor offered any compensation for the lack of a truck and had no answer at all when asked about the purpose of reservation and confirmation numbers. Needless to say, we already had secured another truck from another company. We will never use this company again; they have no ethics, reliability, nor accountability. | |
| martin gubb L & P | 7/6/10 |
| The manager from the Avis division of the Phil. Airport has not responded to any phone calls or to my case number which is Case # 831-9416. I Have drafted a letter and would appreciate some one responsible to get back to be ideally the president of Avis as I have been a steady customer for over 35 years withuot an incident or complaint. My Wizard number is listed inthe complaint. Marty Gubb | |
| J Patino | 7/8/10 |
| The national customer service manager in Bogota Colombia was the worst ever. I wrote a complain at the AVIS customer service because we had to change vehicles every day due to the driving restriction in the country. Since I wrote the complain, she is making go around circles instead of helping us. All this week long I have to change vehicles at night, which complicates my travel plans not to include all the hastle I have to go thru since I am traveling with two small children. I guess she has never seen or read AVIS mission and vision, which is provide high quality customer service. BTW, US customer service hasn't contact me either, way the go AVIS. | |
| Wayne J Glasman | 7/10/10 |
| I have NEVER encountered an auto rental company who dealt in outright fraud and deceit as I just experienced the last two days with Budget. I had never used them before and it has been my experience over the last two days that Budget is the BP of the auto rental industry. I had to have my own car repaired and thus I needed a rental care for ONE day. I wanted a sub-compact or compact vehicle but was told at this city (suburban) location that the least expensive car they had immediately available was a convertible for $99.99. In addition I was told that 3 persons were ahead of me on a waiting list for an economy car thus they would get first preference when one did come in (no other customers were in the store). I turned to walk out and as I did the woman at the counter 'remembered' that they had a lower priced car for $69.99 for the day. I continued to walk towards the exit and all of a sudden the counter woman told me that she had great news because an economy Hyundai Accent was just being returned. I do not know where she got that info as no new car had driven in and she was not on a phone communicating with anyone who just would have advised her of that. She must have awesome telepathic powers. In any event I did take that car and it was just standing in the lot ready to go just as it had been when I first came in. I had also inquired of the woman if Budget was a member of Delta, American, or Continental's frequent flyer programs. She told me 'no, we are not involved with any airline's frequent flyer programs'. When I returned the car the next day I asked the exact same question of a different agent who was on duty that day. She told me 'No' and that Budget had opted to sever membership with any frequent flyer programs over a year earlier. Yet when I got home and checked on line both at Budget's site and the frequent flyer sites of the three airlines I mentioned I saw that Budget is a current participating member of all 3 programs. I was just incensed with the lies. Also when I returned the car she told me that their computer was down and that if I gave her my email address that she would email me the receipts just as soon as the computers came back up. So I left their office having NO paperwork nor proof of my rental for my credit card. To the very time I type this NOTHING has arrived. I tried calling their customer service this evening and it was closed. The ONLY office open was a reservations office where 3 persons whom I spoke to told me was in the US, one of them volunteering they were in Southern California (this was at 3am EST). EVERYONE I spoke too had very thick Hispanic accents almost to the point of not being understandable to a non-Spanish speaker as myself. On my third call I spoke to a very nice Hispanic gentleman whom I asked to be honest as to where he was located. He told me that he was in Mexico and that his office was the ONLY office open during the night hours. Apparently Budget actually instructs their employees to lie. I almost never write letters of complaint unless the service I receive is awful. Believe me, my whole Budget experience was indeed AWFUL. | |
| Julie StOnge | 7/11/10 |
| I rented a vehicle from Avis in Shreveport, LA on June 28, 2010 with a return date of July 7, 2010. While on the road I wondered why several vehicles were following me very closely and with todays world being what it is I didn't feel comfortable acknowledging their presence. Upon my arrival to my destination I finally figured out why the other drivers were following me so closely. The exhaust pipe had large pieces of rubber/plastic on the pipe and somehow caused the right rear bumper and other "plastic" parts underneath and around the bumper to melt which could have caused a fire due to the location of the gas tank. After much confusion I did receive another car but lost a day and an half of the use of the rental car for which I was charged for and when the vehicle was picked up it had gas in the tank that I was not credited for. Of course when you return the vehicle there is never any management available to speak to and when you leave messages they are never returned. Thank goodness I had the foresight to take pictures of all the damage and plan on going further with this issue. When I think of what could have happened if I had driven the vehicle further or if there had not been rain most of the trip!! I received better customer service from Toyota when I called over this vehicle than I did with Avis. Upon giving Toyota the VIN of the vehicle I found out it was on the recall list for another reason. | |
| P. Hughes | 7/20/10 |
| Do not, I repeat DO NOT call Avis Rental thinking that you can pay with a Government Credit Card over the phone; you physical have to be at there location to pay with a government credit card. Called Customer service to try to reverse the changes from a soldiers credit card and could not!! This will cause major pay problems for my soldier. It seems that once they receive payment, a "We do not care attitude sets in"!!! Avis Rental is not the Rental Agency for Government missions. I repeat DO NOT GO TO AVIS RENTAL FOR GOVERNMENT MISSIONS!!!!!!! If I had been informed regarding there charge card policy ahead of time we would not have used AVIS RENTAL FOR OUR MILITARY MISSION. | |
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