650 Liberty Ave. Union, NJ 07083
(908)688-0888
Reviews For Bed Bath & Beyond Inc Corporate Office
Sam  | 1/27/12 |
| A lot of people on this site are complaining about he poor customer service they are receiving at Bed Bath & Beyond. As a former employee, I can tell you why. Employees who work for this retailer DO NOT receive breaks other than 1/2 hour if you work a 6+ hour shift. That's right folks, A 10 hour shift gets you 30 minutes to eat, drink and relieve yourself. Water is not allowed out on the sales floor which is understandable for some other retailers, but BBB is an extremely strenuous job. Store temperatures are controlled from the corporate office so if you have a 100 degree day, you are out of luck! If you need to use the restroom you must ask permission and if the store is slow enough, permission is granted. If you are working during the holiday season and it is very busy, be prepared for a killer bladder infection. It's happened several employees. When an employee is on the schedule for a specific shift, this is really not the shift they will be working. 2-10 means 10 is the earliest you will be leaving but you may have to stay until midnight depending on what manager you are working with. If you are lucky enough to work in a store where the managers have a family to go home to, that is a bonus. However, most managers are slaves to the job and really don't have a life outside of BBB. If a company treats their employees well, their employees will treat the customers well. So next time you are treated poorly in any retail store keep this in mind. Think about how happy you would be if you had to work a strenuous 10 hour shift all hot and sweaty with no food or water, and a bladder infection to boot! It's hard to fake happiness and sincerity when you are being treated poorly. The icing on the cake is; after a full day at BBB you get to clean the bathrooms! | |
Giovanni luciano  | 1/16/12 |
| Hi I received a remote control helicopter from one of your store in Connecticut I just open it after having it all this time and the remote control does not work on it it was a gift so I don't have the receipt .so does any of your stores still have these remote control helicopters or was this a seasonal item please let me know if you can help me . Thanks Giovanni Luciano here is my email a64steel1@aol.com | |
| Sheila Bonsignore | 1/12/12 |
| I recently made a purchase at your Goleta, Ca. location and want to thank Carol for her great act of kindness. After loading my purchase, in a very large box, into the back of my van and returning the cart I set off down the freeway on my next errand. Upon arriving at that destination I realized that I had left my purse in the shopping cart! I called the store and Carol put me on hold to run out to the parking lot and check on the forgotten purse. Fortunately, it was still there and she retrieved it for me. When I returned and offered her a reward she refused and simply asked that I pass on the good deed when the opportunity presented itself. So, kudos for a wonderful store and at least one outstanding employee! | |
| Deanna Stauffer from San Francisco, california | 12/31/11 |
| Please. Return the fragrance white winter fresh it is sorely missed and I am running low Please reissue the scent I bought 10 bottles before Thank you | |
| ana maria menezes | 12/22/11 |
| Christ as we all know is the only Reason for the Christmas Season. However you go to the Bed Bath & Byond store right here in Tysons Corner VA, and you can't find a single Nativity Set, nor a Baby Jesus, or His HOly Name written in any plate whatsover. Please let's bring Christ, back to Christmas ok? I am very disappointed with your store buyer choices. Thanks ana maria menezes | |
| | 12/24/11 |
| I went to your Gurnee Mills Illinois store to purchase a grill, which you haven't had for months and its Christmas time, your store manager Darrin was so rude to me, I was appalled, I asked hime to order it and give me free shipping ( the least they could do) since they advertise it and do not have the grill) he kept saying how " I am not making any money on this " thats not my problem maybe you should have the products in stock!!!! Espically at Christmas!!! he is a jerk and I will never go to that store again, you really need to train him to respect customers!!!!! or put him in the stock room where he cannot speak to people!!!! I have never been spoken to that way!!!!! | |
Michael Hester  | 12/21/11 |
| I enjoy shopping at your store on Summer Blvd in Raleigh, however, not pleased with one of your managers. I shopped at this location on 12-9-11. When I got home I realized that the top portion of my receipt was torn off and did not contain some information that I might need if I need to use the warranty on the electric blanket that I purchased. I know a copy of the receipt is always required. I immediately called the store and spoke with Maureen, who said she was the manager in charge. I explained my situation. She asked for some information from my receipt and said she would have it reprinted and mail it to me. That was on Dec 9, 2011. Today is Dec. 21 and I have not received the reprint. Obviously, this is not acceptable customer service, especially involving a MANAGER!! I need to know how we can resolve this issue. I look forward to hearing from you soon. Michael Hester 919-803-5872 MrNcTourism@aol.com | |
| who cares | 12/17/11 |
| My wife is a employee at a bed bath beyond in eastern pa , she is a part time employee that is pretty much forced to work one hour less then a full time employee. The reason they don't want you to become fulltime is because u would qualify for sick time, vacation, holiday pay, and benefits, as a part timer you absolutely NOTHING! To make a long story short they treat her like crap, talked to like a child , forced to stay hours after her shift , and not a loud to take breaks ( I'm serious)... Do not work there, I'm sure you will regret it. Low pay for extreme heavy work load... Thanks | |
| Carol Brothers | 12/18/11 |
| Melissa Coulman( hope spelling is correct) is a new employee at your Tunnel Rd. store in Asheville, NC. She has helped me on 2 separate occasions. She is a real credit to your organization. She embodies all the characteristics one wld want in a superior sales person...is friendly, bright, knowledgeable, takes initiative, makes suggestions, offers assistance, follows through...She shld be training others in sales technique! Very impressive. A credit to your company....Carol Brothers | |
| Anon. | 11/29/11 |
| This came in my email under your usual address, but it didn't look right. Is this true or some kind of scam? A note from your regular email would be helpful. Dear Customer, You may have received our prior safety alert regarding reports of accidents involving pourable gel fuel. Since our last communication, the Consumer Product Safety Commission, in conjunction with a number of manufacturers and distributors, has announced a number of recalls of a variety of pourable gel fuels including the Napa Home & Garden Fire Gel and Citronella Fire Gel previously sold at Bed Bath & Beyond stores. For a full text of the recall click here. You may also view the details of the recall on our website at: http://bedbathandbeyond.custhelp.com/app/answers/detail/a_id/1542 We take this opportunity to remind you about the recall. If you or anyone you know has purchased Napa Home & Garden Fire Gel (or Citronella Fire Gel) immediately cease use of the product, and return it to your nearest Bed Bath & Beyond location for a full refund. Thank you for your cooperation Don't miss out! Please verify or update your email and home addresses so you'll be sure to get future updates. Click Here. | |
| Concerned customer | 11/20/11 |
| Was purchasing items at your Massachusetts store. Was appalled when I heard a supervisor shush another employee. Extremely disrespectful. My husband and I felt uncomfortable afterwards. The employee looked horrified. | |
| daphne | 11/11/11 |
| IMy son had been job hunting for several weeks when the BBB Whitby, Ontario store manager, Allison Prince, called him and asked if he could come in, the following evening, for some orientation and job introduction sessions. My son gladly accepted. This was his first job. He’s in high school. Allison had asked him, on the phone, to bring in a VOID cheque. Unfortunately, since my son goes to school during the day and didn’t’ have time to get to a bank before arriving at the store the next day, he didn’t have a cheque with him. I did send him one of my own in case that would suffice. It didn’t. When Owen explained his predicament to Ms Prince, she told him that they usually “let people go” for not bringing their void cheque in. (A second hire was treated the same when she didn’t produce her SIN number that night). She was told since Owen was given a break, she would be given one too. I am finding it hard to believe that this would be a store policy to let new hires go for not bringing something in the first night. I will be asking to see that policy. Owen then attended his 2nd training session a few days later (with his void cheque)and was met at the front door of the store that morning by a different manager. (She never introduced herself to Owen so we don’t know her name) but immediately asked him for his SIN card. My son doesn’t carry his personal cards with him so he told her that he didn’t have his SIN card. The manager then told Owen to “go home”. Owen wasn’t sure if he’d been fired or not so he asked her what this meant and she said they’d “call him.” My son came home, obviously upset. This was his first experience with a job, let alone a new one and he wasn’t sure what had happened or why. I pride my son in showing manners whenever he is out in public. He had introduced himself t | |
| Tara | 11/10/11 |
| I used to work for bed,bath, and beyond. During my time there all of my checks were shorted and my manager Carla refused to fix it as if minimum wage is that much to begin with. Then after i quit i needed a form filled out saying that i no longer work for the company and the manager Carla refused to do it. All she had to do was sign her name and write the last day i was there and she said she didnt have time, even though all she was doing was sitting in her office. Everyone there is very rude all the time they do not care about their cutomers at all. All the products there are very poorly made and half of them are broken. When customers return items such as pillows, blankets, ect. it goes right back on the shelf without being cleaned or sanitized. That can lead to the spread of bugs and disease. I DO NOT support this store at all and hope that the entire company gets ran in the ground and everyone there loses their jobs. Bed, Bath, and Beyond is a disgusting, dirty, rude store full of uncaring rude people and i only hope the worse for them. | |
| Disappointed Applicant | 10/25/11 |
| I applied online for a position at Bed Bath & Beyond approximately a year ago. Within mere minutes of completion of the online application, I received a phone call from Jeff Gagnon, the district Human Resource Manager for mid-Michigan. I was invited in to one of the local stores for what seemed to be a very positive interview. After the conclusion of the interview I was told that I would hear back from someone at Bed Bath & Beyond sometime the following week. After TWO weeks with absolutely no communication, I phoned Jeff Gagnon myself. I was told that there were currently no openings in my area. Why in the world did he waste my valuable time with a meaningless interview? As a very qualified former retail store manager myself, I found Jeff's actions (or lack thereof) to be in very poor taste. After six months of unemployment I was extremely disappointed in both Bed Bath & Beyond and Jeff Gagnon. I simply can't believe that he is entrusted with so important a position as recruiting and hiring. I find it extremely disrespectful and in very poor taste to get a potential candidate's hopes for employment up only to completely dash them in the end---all for the sake of fulfilling recruiting/interviewing quotas. Jeff--if you promise someone a return phone call, be a professional and fulfill your promise. Shame on you Jeff Gagnon. Shame on you Bed Bath & Beyond. I will NEVER enter another company store again, and NEVER suggest that someone apply for a position with the company. | |
| anonymous | 10/26/11 |
| Disgusting service, never help when you really need it, poorly maintained stores that are over crowded with so much inventory you can barely navigate the aisles. Stupid and careless employees who can't even say "thank you". Pathetic...I know retail and what it involves, I have over 25 years experience working in the industry, so I know what IS and IS NOT good business. I couldn't care less what companies BBB has bought out and how powerful they think they are. Fact: they are way too big for their britches and soon, sooner than they think, the internet is going to eat into their business because people are sick of the terrible service. This company is going to go just like so many other companies that thought they were invincible, and found out otherwise. I would rather buy on Amazon or ebay and save the gasoline and hassle than deal with the bull at BBB!! | |
| Andrea Ganguzza | 10/11/11 |
| I thought I would be writing a private note but am thrilled this man's accolades will be publically viewed - as far too often consumers will find the time to complain, but not to acknowledge a job well done. But I am burying the lead ... and that is this: Wayne Ford, manager of BBB Greenville(NC)is possibly the nicest, most professional, skilled, accomodating and pleasant people I have ever met. I hesitate to pigeonhole him as just a manager when he is an all-around terrific person with an unparalleled passion and excellence for his chosen profession. It is rare to come across an individual who is at the same time knowledgable, tireless and charming - and who performs their job with a smile and kind word. We moved our daughter down to greenville for college - which can be an otherwise traumatic experience - and Wayne made us all so welcomed and comfortable. We had pre-ordered her entire dorm room from a store in NJ, and that information was apparently never relayed to Greenville. When we got there, Wayne took our list and without missing a beat - on possibly his busiest day of any year - collected everything we ordered in record time. He was so remarkable in every way (and I know this all sounds superfluous - but it's true!) that we went back to the well time and again that weekend and on subsequent trips (spending well more than anticipated - but he made it worth the trip(s)!). Wayne was always as kind and helpful as that very first day. It is quite apparent his staff likes and respects him takes his cues. Please take a moment to acknowledge this kind and wonderful man, for the professional he is. Thank You. | |
| Ashley Wyatt | 8/30/11 |
| Ashley Wyatt 5723 Kilrush Ct #B Richmond, VA 23228 804-357-5199 ashcakenc@yahoo.com To Whom This May Concern: I am writing on behalf of the recent Hurricane Irene Victims of the Outer Banks of North Carolina. My name is Ashley Wyatt and I am a current resident of Henrico County Virginia. I am not an organization nor do I work for a church, I am just one individual who wants to help the locals of the OBX. I am writing this formal letter to approach big corporate companies who usually only work with big organizations that don't ever reach to the people who need it the most. I lived in the OBX for 5 years and know the whole island really well. My Mother and Stepfather currently still live there and were not affected much by this storm. Unfortunately some of the residents on the west shore which we call the sound side of the island were not so lucky. The storm sucked out all the water from the Sound (huge body of water separating the OBX from the Roanoke Island) and then at the end of the storm the winds shifted and pushed ocean and sound water back in full force. The Sound rose 10 feet within an hour and took everyone by surprise. One of my dearest friends Staci Hathaway lives 2 houses from the Sound in a small Center Block home and yet the house is still there, the inside suffered severe water damage. The water came up 4 feet up the walls so all her furniture and appliances were ruined. She has prepared for storms may of times by putting everything she owns up on center blocks but in this case the water rose a lot higher than expected. Her insurance company has given her an estimated waiting period of 4 weeks. And even if and when they come she had nothing of great value to begin with so her insurance won't be able to compensate nearly enough to replace 1/4 of the things she lost. In all I am traveling down on Sat. Sept. the 3rd with a donated Box truck carrying as much as I can get do to this email. If your business is interested in donating to this project I would greatly appreciate your input. These donations will be used for the sole purpose and benefit of the residents of the Outer Banks of North Carolina. If you have any questions you may contact me on my cell or email. Thank you in advance for your consideration and support. Sincerely, Ashley Wyatt | |
| Karen | 9/1/11 |
| I recently made a purchase off of a Bridal Registry at your store in Deer Park, IL. I purchased a crock pot and they offered free gift wrapping. It waswrapped in an ugly plastic paper.I didn''t care for it at the time but recall being at a shower last year and seeing many packages wrapped that way so I figured there would be many that looked that way so I left it wrapped as is. I was shocked and embarassed to find that NONE of the packages from BB&B were wrapped in purple plastic like mine. They all had pretty paper and a purple bow. WHY WAS MY GIFT WRAPPED THAT WAY??It wasn''t a large odd shape, which I would understand, but was a perfectly suared edge box.I am extremely disappointed.I would never have my gift wrapped in that again and would either go elsewhere where they offer prettier wrapping or wrap it myself and incur the expense of the paper. I thought you should be aware of your customers opinions. Again I was embarrassed and it was the ONLY gift at the shower wrapped in plastic! THEIR REPLY WAS A STANDARD RESPONSE OF THERE GIFT WRAPPING POLICY! PERIOD! | |
| Laura L. | 9/13/11 |
| I went in to my local BB&B store on July 15th to order new bedding. They were out of the pillow cases I needed so a manager ordered them at the customer service desk with my Debit card. When I received them by UPS, they were the wrong color. I called 1-800- 462-39663 (the go beyond store). They said that they could send the correct color but had to charge my card again but would refund my money for the incorrect cases once I sent them back by UPS. I drove to UPS and sent them out right away. The tracking # indicates that they have had the item in their warehouse since July 27th. This is September 13th and I have still not received a refund. I have called the above 1-800 seven(7) times and nothing has been done. I also drove back up to the store, which is 45 minutes away, to work something out. They called the customer service number for me and the representative indicated that they would send out a refund check right away. That was August 20th! This is the most inefficient customer service I have ever had. It was their mistake to start with, ordering the wrong color, and then I have worked for a month and a half to get my money back. When you call the go beyond store the wait time is forever....unless you press 1 for "place an order." Go figure...they pick up a lot faster when they think you are placing an order. It seems to be a lot slower when you press the number for customer service. Interesting, huh! | |
| BB&B kept MY money | 9/14/11 |
| This company has owed me money for two months now. I returned something by UPS because THEY sent the wrong color to my house. I called the 1-800 GO Beyond number but they don't do anything. They are polite but don't fix anything. They just keep saying "it's on it's way." Two months later....haven't gotten it. I have never had this problem anywhere else in my life. Two months is rediculous. I worked in retail as a manager for years so I know what it's like to deal with rude customers. But this isn't like that at all.....I have been calling the store, the 1-800 #, the corporate office, etc. for over a month and nobody follows through. I can't even believe how unorganized/inefficient this company is. There have been good experiences in the store in the past but only when I was spending money! :) When they make a mistake and I want my money back, that's a different story. Also, if you want to talk to someone at the GO BEYOND call center, press 1 to "place an order" and they get on the phone a lot faster than if you just press the # for customer service. Funny, huh? Try it and you will see that I am telling the truth. They always pick up A LOT faster when they think you are placing an order. But if you need further assistance, somehow, "all representatives are currently busy." Pitiful company. Kinda a joke! | |
| Kristin | 7/6/11 |
| I criticize Bed Bath and Beyond for selling products by SodaStream. SodaStream, which makes products that carbonate, apparently operates out of an illegal Israeli industrial zone in the West Bank. This industrial zone cuts off the Palestinian city of Ramallah from other parts of the occupied territories - a recurring problem created by the illegal Israeli settlements in the occupied territories. The labor laws of Israel are much less strict there than in Israel proper, and the Palestinians who are employed by SodaStream apparently work under very severe restrictions. If you agree, please try to contact Bed Bath and Beyond and tell the company not to carry the products of SodaStream. . . . I found the following report very helpful: http://www.whoprofits.org/articlefiles/WhoProfits-ProductioninSettlements-SodaStream.pdf The corporate headquarters and tel. for BBB is easily found with a google search, but I have had problems finding the right person to talk to. . . . Bed Bath & Beyond Inc Corporate Office | Headquarters 650 Liberty Ave. Union, NJ 07083 (908)688-0888 Maybe they will look at my message here. | |
| Jim | 7/22/11 |
| I love how it clearly says this website is to review the corporate office of BB&B and not actually connecting at all with the company yet people want BB&B to do something about the issue. Learn to read what you're on and then call or e-mail the company itself. BB&B will tend to bend backwards to try and help you. Writing a complaint here will do nothing to help you from BB&B's standpoint. I guess it will let you vent however. | |
| Eisenberg in NYC | 7/24/11 |
| Terrible neglectful nonservice at Manhattan East 61st and 1st Ave .Totally unhelpful. I have a store credit that they keep claiming is unvalid and they ISSUED it. Manager Ceaser was rude and told me he did not like my tone of voice and so he would not help me. I have been in 8 times trying to understand this and straighten this credit out since they issued it to me 7 months ago. They have every excuse in the world, they say it has been reported as lost. They have tried to re-issue it and say they will mail it to my home....3 seperate times with Michele....but it never does arrive. Then last week they called me and said they reinstated this tattered credit, but I went in today to make a large purchase and Manager Ceaser refused to apply with it or even apply to have it resissued. Again, he did not like the tone in my voice and said he would not deal with me because I was upset. Isn't this his Job ? to help customers ? AVOID THIS STORE. NASTY RUDE SASSY DISRESPECTFUL !!! to think a relative owns part of this store. POOO POOO on You. | |
| Geneva Brooks | 7/24/11 |
| Went into bed bath & beyond store today. Wanted crystal pair of candlestick holders....over $300 with tax. Only had display which had gooey stickers and scratches. Told me I would have to pay $ 20.00 for shipping as they had no new ones in store. What is wrong with this store ? Not my problem. I said forget it ! Zappos is a much better bet....so is Amazon.com. They do not force you to pay for shipping. they are generous Companies and polite. staff is very young and rude and I see them gathering in groups in the aisles.....laughing with each other....sometimes 5 in a group. Then they are lazy when you request help. Use to have descent people there years ago.....apparantly it's minimum wage now....and these employees don't want to help and take no joy or pride in their jobs.. It's gone waaaaaay downhill in my opinion. I get a very uncomfortable feeling even as you walk through the doors. Don't enjoy the people who work there as they act as if you are bothering them when you ask them for help. Noticed this several times. Finally.....I do not want to walk through their doors again. Don't have to ....there are so many Companies online that carry same and even finer quality products. Terrible customer service, really. | |
| Anonymous | 7/24/11 |
| Soooooooo many pathetic reviews, sad really all the grief that pople have to endure in the spirit of purchasing items to hopefully make their lives easier. It was never disgusting like this. Use to be older people working....who were smart and accomodating .Now all young stupid kids with no social skills....just plain RUDE. Just a matter of time until this store goes Under.....down the tubes. I cannot understand how they mangage to even stay in business with their bad manners. If it was possible to give zero stars....I would ! Hate this store's disgusting service and bad attitude workers who take their jobs as a joke !!! Kmart, Target...better than this bad bad kharma place. | |
| does it matter? | 8/1/11 |
| BBB Deals with theft, people lying and people returning used, icky, and REALLY OLD stuff. most of which isnt even there stuff. if you dont like them then you must HATE every where else. go to walmart and see what they do Khols charges WAY MORE unless you use a coupon/and hit a sales day....and then they are BBB prices. MOST BBB dont WRAP gifts. if your order online they will but most dont. they use bags and boxes. Wrapping would take FOREVER and then you would yell about that. Negative, they pay people that work there like CRAP. If they are having a bad day just know they cant afford anything they sell and then have to be yelled at, called dumb, have people swear at them and be just mean. because they cant get (enter dumb thing they dont need here) and they dont want to pay shipping costs. then they yell at managers and think they will get fired....they wont they dont need more turn around. that person gets less hours in the HOPE they quit but they wont and they will get hours again in a few weeks They give out shits that are 3 hours and call people out on the day they are to work...sometimes a hour or less before work so you are already on your way there. you dont get raises, they come up with a reason (Ie. your TOO NICE to everyone who works here....you were sick and you were at the mayo clinic and so you missed to much work) or you get a 1% raise!!! oh the money! Not everyone gets coupons, they go by where you live, how many are in that area, how much shopping is done and just because. Just because your friend got one doesnt mean you will. if EVERYONE always got a coupon they wouldnt make the money. I wish they didnt do them AT ALL and just took 20% off everything but they wont. You might tell your friends....but they will still go to BBB because Macys, crate & barrel, Pottery barn are more money, Khols is more money and they have less stuff then BBB do, Walmart is RUDE and wont help you, Target doesnt have all BBB do. So since Lines and Things are gone...you will be back also. and if you HATE someone or something TELL A MANAGER saying it on here wont do much. | |
| Paula Coleman | 6/23/11 |
| • I visited your store in Lawrence NY on June 11th and made a purchase and used to gift cards to pay and was told nothing was on one of my cards totaling $50. The manager came to the register and also confirmed that there was a zero balance on my card. I told her I had received them from my credit card company with points. With a large line growing behind me waiting to pay, I paid the difference and was told to call the 1800 number on the back of my card. I was embarrassed and irritated but remained calm. • When I got home I called the 1800 number and was told the $50 card was used in full at the store one hour ago, I was told that the manager should have contacted the 1800 number there and then and had the problem solved. • I called back the store and spoke once again to the manager and she called the 1800 number and called me back in a timely manner and told me I would receive the full $50 back to my card. I called the next day and had a zero balance and was told it would take 24 hrs for this to happen. I called back on Wednesday and still had a zero balance and no notation was made that I was to receive back this $50. I have to say I have a bad taste in my mouth towards Bed Bath & Beyond. • I called back the store manager and told her of my plight. She called the 1800 number and called me back to inform me that my card was used in full one hour before I made my purchase, in effect she was accusing me of stealing, I asked her what form of payment was used if there was a balance and she answered a Debit card, I asked if the name matched mine and she said she could not reveal this information., I was livid and I asked for fraud to get involved as the $50 gift card was stolen by the employee as the card never left my purse I was told not to make such accusations even though they were made towards me. The manager said she would get back to me. • I called the manager back later the same evening and she told me they reviewed the video tapes and saw someone else had used my card. I believe what happened was the employee took my card and pulled this used card out of his drawer. I was sent a $50 gift card from this store with coupons and a note that said “sorry for the confusion and I hope this makes it better” !! • For all that I was put through with Bed Bath & Beyond; I would never give a gift card as a gift or use points on my credit card to receive one. PLEASE TELL ME AS HOW I SHOULD PROCEED • Call my credit card company and have them stop issuing your gift cards for point’s value. • Call the NY state attorneys office to inform them that there is a scam going on with Bed Bath & Beyond gift cards or theft within your store. Dissatisfied Customer, pcole10@yahoo.com | |
| Amanda | 6/21/11 |
| Yesterday, My boyfriend and I shopped at your Waldorf, MD store to get some odds and ends for his new house. As we got up to the register, there was one open with 2 people.. A girl by the name of Sam walked up and opened a new one. She told the guy in front of us that he could come over there. He said, no thats ok, they can go,(talking about my bf and I). As nasty as she could, she said- "NO! You were in line first, so YOU come over here" She gave the nastiest look EVER to us afterwards. When he got up there, he had to go get something else, and there was a group od 3 that walked up, and instead of talking US, because we were there first, she helps them As pissed as we were, we did not just drop our stuff. The girl that did help us was nice as can be. After walking to our car, I was not going to let this get away. We went in and told the manager about what happened, and she tried to back the girl up until we told her how we were talked too.. She said that she was going to have a talk with the girl, but i am not sure if this happened. I do not appreicate a hypocritical person like this- to not help us, but help a mother and her 2 teens who did the SAME thing we did. I will NOT be going back to your store, all thanks to Sam. I hope that something is done about this so that others do not have to being treated like crap. | |
| | 6/3/11 |
| Bed Bath and Beyond should be sued for false advertisement in all their stores and online. They have horrible customer service in the headquarters. I was speaking with one gentlemen about why they still advertise an extra long twin, and the toss pillows in a display for a comforter they no longer sell. I was not on the phone for five minutes and he rudely told me I do not handle that and clicked in my face. I was overwhelmed! It was a simple concern before someone else blows it out of proportion. However, they need to learn better customer service. Customers keep the business running! | |
| Robert | 5/6/11 |
| According to the fraud representative for my charge card, Bed Bath and Beyond is notorious for allowing stolen charge numbers to be used. When brought to the attention of the management of Bed Bath and Beyond, they were less than helpful. Use extreme caution when doing business with them. They allow thousands of dollars to be charged per each stolen number transaction. They do not follow correct security procedures. | |
| | 5/2/11 |
| I think it SUCKS that you people are going from store to store firing older men who have been breaking their asses for you just because you think you can save money by hiring younger guys for less money. Did you forget that these people have families and are still putting their kids through school. And lets not forget the work ethic. Do you really think this generation has the work ethic or the experience that these men have?! BED BATH & BEYOND SUCKS!!!!!!!!! They treat their employees like SHIT !!!! | |
| Joanne T | 5/4/11 |
| I am writing in reference to a Store Manager by the name of Russ Camp I met last week while visiting The BB&B in Selinsgrove, Pa. I* went into the store to purchase coffee with my husband accompaning me the first time. As I shopped for coffee he wandered around the store and became interested in a Patio Set, which he ended up ordering. As he spoke to Mr. Camp, he became impressed with his attitude while placing a special order for shipment. The order arrived a few days later and as we assembled a chair, we discovered that there was a problem with it. My husband called the store and explained the problem to Mr. Camp. To our surprise Mr Camp offered to bring us a new chair and when he arrived at our home, he assembled it before he left. This was not only appreciated that he did this but, I must make the point that he drove 45 miles one way to do this. It would do service to BB&B to reward this gentleman with a BONUS for going above the call of customer service to satisfy our problem. This individual should be put on your fast track for promotions in your company. Needless to say we will shop in BB&B frequently because of his unselfishness.If you had a 10 Star rating I would give it to him | |
| | 4/26/11 |
| i would like to receive 20 percent discount bed bath beyond coupons off total order. thank you, rsu1956@aol.com 1827 Edenhall Drive, Lyndhurst, Ohio44124 because I am moving into a new house and am buying a lot of merchandise from your store for bath, bedrooms, new curtains, drapes, towels, etc. Thank you. | |
| Susan C. | 4/22/11 |
| While shopping at the Lehigh Valley store today, I noted that BB&B has decided, no doubt in the spirit of generosity, to stay open on EASTER DAY. Aside from corporate avarice, I can think of no reason why a store needs to be open on this holiday. The employees who would enjoy spending the holiday with their loved ones will be working to improve the bottom line, while corporate headquarters will no doubt be closed. What is this teaching our young people..... | |
| Linda Potocic | 4/10/11 |
| I dearly love BB&B The other day, I went to my local BB&B in Greendale,Wis. There is a certain candle and scent that I always purchase at your store. A kind clerk checked and said that the store doesn't carry that anymore. When I asked her who I could talk to about this she then introduced me to the manager (Donna). Gave her my name and ph.# and the next day another manager (Jeffery) called and said he found 17- 220z. candles and at a closeout price. I couldn't believe he went thru all the trouble of finding them for me. I gave him my info and he said he would wave the shipping. I have never been disappointed with the service, the products or the cheerful attitude of the employees. Please don't change a thing! | |
| Cia Morrison | 4/15/11 |
| I shop at the BBB in Larkspur Landing, Marin County, California. For some time I have had the pleasure of working with Rosalind Lund who worked in your drapery department. On several occasions she has been terrific in helping me get just the right drapes for my clients. Her measurements are accurate, and she really knew what she was talking about. Now, I find that she has been transferred to the cosmetics section and I haven't a clue why? Here you have a trained expert in drapes and you move her to cosmetics? The person in drapery dept now is LAME! What's up? | |
| RANDY | 4/5/11 |
| ANYONE THAT HAS TROUBLE WITH BED BATH & BEYOND REFUND POLICY NMUST HAVE TROUBLE EVRYWHERE THEY GO . B.B.B. HAS THE MOST LIBERAL RETURN POLICY OF ANY COMPANY. I KNOW PEOPLE THAT HAVE RETURNED ITEMS THERE THAT WERE NEVER EVEN PURCHASED AT B.B.B. THERE ARE A LOT OF CROOKS JUST WANTING CREDITS FOR EVERY THING THEY PICK UP. | |
| Anonymous | 3/31/11 |
| I have worked at 4 different stores for over three years for this company. Never once have I witnessed poor customer service at the front end of the store and if I have it was immediately fixed. As far as checks not being approved our system will not let us run it through. It simply says declined. That is something with your bank not our system. Most stores have switched to self-gift packaging stations for our customers. People got tired of the long wait when we were busy and wanted to be able to do it themselves. As a service to you we did that. We simply do not have the manpower. As far as returning an item without a receipt, the only time I have seen push back is due to the high dollar amount or copious amounts of store credits. I always kept my receipts even before I worked here. Look at Walmart, you can only return items without a receipt 3 times a year. Also some places hold you up at the exit to check your receipt. We take good care of our customers but sometimes people take advantage of that. There is a line. I have shopped off a Target registry for 45 minutes and no one helped me. I apologize for the terrible times you have encountered, but it is best to address it at the store so the management can immediately fix it. And as far as working at 5am, I drive 100 miles everyday to work. I have no sympathy. If you don't want to work for this company don't. Those of us that care make sure our customer's leave happy. | |
| Maria Nikolis | 3/7/11 |
| I recently went to your Manhasset, Long Island Store to shop for a new set of pots and pans. I was totally confused and did not know what to buy. I asked a woman for help and she said she did not know but would get me someone who could direct me. I did not get this womans name but she was impaired in someway. Congratulations to Bed Bath and Beyond for not discriminating against people. I want management to know that if it wasnt for that woman, who took the right approach I would have never left completely satisfied and "wowed" with the level of customer service. Needless to say I was directed me to "Treavor" who was unbelievable. His patience, knowledge, attitude...and people skills were incredible. More retail stores should aim for people like this! Treavor in Manhasset you are a great asset to this company! | |
| Under paid former employee | 2/3/11 |
| Hi I just want to say that Bed Bath & Beyond is a real crappy company. Everything they sell in there store is way over priced.and they pay there hard working employees only minium wage, it is a real sad company ! | |
| Diane Sequeira | 2/6/11 |
| I recently shopped at your Katy Mills Mall location in Katy, Texas for a wedding shower gift and was overwelmed by the outstanding service I received from each employee that I encountered at this store. I was personally escorted thoughout the store to help me locate the items on the gift register. The employee that rung up my item was very kind and suggested that I have the gift wrapped at no extra charge. I know that times are tough and businesses are having to cut corners, but my experience was so exceptional that I will be shopping at Bed Bath and Beyond every opportunity I have. | |
| Emmy | 1/17/11 |
| My husband and I were in your store last night, and discovered that basically everything you sell is made in China. We were both disgusted, and really disappointed. We refuse to buy anything made in China ever - period. We have taken the position that if it is made in China, and there is not a comparable product made in America or somewhere other than China, we will go without. No longer will we support the prosperity of that country to the detriment of our own. | |
| Mary Mintz | 1/12/11 |
| Why would any retail store expect employees to go to work in a blizzard? It is ridiculous to open retail stores in such weather....it is unsafe for employees to drive in this weather and no one is shopping and if they are they are fools. I have no respect for a company that only pays lip service to protecting their employees. | |
| Carlo DiMaio | 12/10/10 |
| I have shopped at your Snellville GA location on Scenic Highway for years. Bridal registry gifts that I give always come from BB&B if it is an available option. In the past I have received excellent service at this location. I have also bragged to friends who have had bad experiences at other BB&B locations that the service at the Snellville store has always been nothing short of great. Any time I have ever bought a wedding gift it has always been wrapped for me at BB&B. As short a time ago as this past August my wedding registry gift was wrapped. I went in this store this week to buy a wedding registry gift, and was promptly informed at the checkout that BB&B no longer wraps wedding registry gifts. The bad thing was the ATTITUDE I was treated with for asking more than once and trying to explain that I had wrapping done this past August. The WORST thing was that when I called another store the next day, they told me they still wrap wedding registry gifts. The UNACCEPTABLE thing was that 2 days later I went back to the same Snellville store and bought some more items, and I may as well have been an invisible person buying those items. The clerk rang up my purchases while carrying on a conversation with someone else, totally ignoring me as a human being standing in front of her, and you would have thought that "thank you" at the end of the transaction was a foreign word...never uttered at me!!! Well, needless to say that I will be hard pressed to ever step foot in another Bed Bath and Beyond again...I do want to say that the helpfulness of the associates assisting on the sales floor was very good...this attitude thing appeared to be at the front desk and the checkout WHERE THEY TAKE MY MONEY, and where let's face it, the service level was way BEYOND (no pun intended) BAD. | |
| Marlene | 12/13/10 |
| Your returned service is poor....I received an item as a gift which I don't have the receipt and they won't give me a credit....the manager stated that he will have to submit the form for approval in order to accept the return. I was furious with the service...I cannot believe that they won't even ring up the item to show that was there item....the assume since you don't have a receipt is not acceptable and this is rediculos to have this kind of service. I WILL NEVER PURCHASE AT BED BATH BEYOND ANYMORE....THEY MAKE YOU KEEP THE ITEM YOU WANT INSTEAD OF GIVING YOU A CREDIT AND LET YOU GET WHAT YOU WANT. BE AWARE OF THEIR SERVICE FOR RETURN THEY ARE SUCKS.....SHOP AT KOHLS THEY ARE BETTER SERVICE FOR RETURN WITHOUT ANY PROBLEM AND NO RECEIPT IS FINE FOR KOHLS....GUYS SHOP AT KOHLS THEY HAVE EVERTHING THAT BED BATH AND BEYOND DO NOT SHOP AT BED BATH AND BEYOND! | |
| K Discher | 12/6/10 |
| I won't be shopping there ever again. Took my 84 year old Mother and after an hour of shopping and filling her basket, her check was denied because she doesn't write enough checks to be in their approval system. I called the bank while standing in line and they verified there were suffient funds to cover the check but still BB& B wuold not take the check. She could have charged it but she does not like to charge so we lfet everything there - after I returned what I had just purchased - and we will never go back. Shop local - not the don't give a damn chains! | |
| Brenda in North Carolina | 12/2/10 |
| I purchased some bedding items on November 13th. I chose to return the comforter (163.70) on the same day. Needless to say, my purhcase was deducted immediately from my bank account using my debit card. However, the credit for the return has NOT been added back to my account, now 19 days later. I've called the store on three different occasions and got three different answers ranging from it takes 7 days, a month to 6 weeks. I went to the store to talk with the store manager in person and he supposably called corporate office and of course now I have to wait for him or someone to call me back as he didn't get through on his call. I serious doubts that anyone will call me back and they could care less if I get my money back or not! If I don't hear something TODAY, This will be my LAST transaction with BB&Y and everyone I know will hear of my story along with the Better Business Bureau and the Attorney General's office. What happened to customer service? I give their customer service a ZERO! | |
| Paula | 11/9/10 |
| I was at the Larkspur, California store monday morning about 11 AM. Standing in line with to purchase items. A sales clerk comes and takes the last person in line to another check out. Apparently the store manager was standing right there as I dropped my items and said how bad it was that the sales clerk did this and walked out. The manager didn't even try to fix it or say anything!!! Not going back. | |
| Angry about the 20% off coupon for the Wealthy only | 10/30/10 |
| I have shopped minimally at the Ft Lauderdale lcoation in the last 8 months due that we stopped recieving the 20% off coupons 8 months ago...I spoke to the store manager and she would just state that I needed to sign up again via email, which I have done about 8 times...still no coupons. Today, after signing up again for the 8th time about a month ago, I did recieve a flyer with the 5.00 off coupon...it had customer service number on it, called, the lady told me that not everyone recieves the 20% off, told her I had been recieving it since 2004...she said that only "certain areas" now recieve it....this sounds very discrimitory. She suggested I call corporate on monday ...I will do so, but just for the record...I have 6 sibilings in the local area..yes they make more $$$ then I but it's not my fault that the economy has placed my house now in a lower income area...I need the coupon more than they do, so this just does not make sense. Be prepared to hear my voice on Monday morning. Thanks | |
| Joan McCusker | 11/1/10 |
| I purchased a bathroom curtain online on Sept. 7, 2010, but it was too big. I paid for it through PayPal. I returned curtain to Bed Bath & Beyond. The cost was $41.96 which was charged to my credit card. I haven't received my credit yet. I was told by PayPal that they have not received authorization to credit my card. They gave the the following info to contact: MIKE 1-516-593-5635 or mike@bedbathstore.com. I have left several detailed messages for Mike to call me to discuss and I sent email. I actually reached him today, but after I said my name and started give my story - we got disconnected and when I tried to call him back, no response. I have now left a nasty voice mail, saying I was going to do exactly this. Can anyone at Bed Bath & Beyond help me with my CREDIT owed to me? I have to say I am a faithful customer at your store and this is the first time I order something online -- will not do this again. I hope to hear from you soon. Joan McCusker jfmccusker@hotmail.com | |
| Dan Smith | 9/27/10 |
| Pay your employes better than minimum wage for a shift begining at 5 AM. considering living on the outside of chicago it takes an hour to get there causing me to have to be up at 3:30 AM. | |
| Georgette Pickarski | 4/19/10 |
| The photo shop in your latest mailer is really bad. Spring for the money and get real pictures. | |
| evalyn schoenberg | 5/13/10 |
| i am a 70 year old senior who just shopped at the west chareleston store (approx 10300 w charleston for the first time). I just registered with your store last week to be sent coupons. there is an item which i really want to buy right now but being a senior i have very little money. the item is the topsy turvey stand to grow our own tomatoes which costs $49.95. Would it be possible to send me a 20-30% coupon so I can buy it? we did not get a social security raise this year and probably not into the next year. times are very tough for seniors. If I am able to get this coupon (or a better deal then this), I will buy the stand kit. thank you evalyn schoenberg 10197 timber willow avenue las vegas nv 89135-2014 i would prefer you mail me the coupon as I do not check my emails often. thank you evalyn | |
| George E. Laster, Chairman & CEO of P.C.A. & P.C.A.I. | 5/30/10 |
| June 1, 2010 Re: Requesting Sponsorship To Whom It May Concern: Greetings to your Staff. The attached Proposal to be presented detailing a Tour of Artists to perform in 240 Cities and to distribute $200k to struggling nonprofit organizations and Churches challenged by current Economic issues such as; Natural Disasters, Recession and Unemployment. I am respectfully requesting that you become an ally and Sponsor to televise the following: * Opening Dinner (500 Seating) for donors and Special Guests from Artists, Professional Athletes, CEO's, and Country Representatives * 5 year Tour to visit 240 Major Cities (domestic and international) * Currently, we have the support of all major Gospel Recording Artists, Pastors, Bishops and over 5000 Churches. * Corporate Sponsorship will follow. Requesting that your Staff; review the attached proposal and become a part of this unique community oriented and Godly Enterprise. If there are any questions pertaining to this letter and proposal please do not hesitate to contact me. In addition, our corporate partnership is with Port United who will be providing a new innovation of Online Internet Security to prevent identity theft on a Network (Web-Site). The goals and objectives of P.C.A. and Port United Inc., for this five-year Conference’s and Tour will be the following: Invitation to a Retreat will be forwarded to International Ministers and Pastors (nondenominational), Congresspersons, Governors, Mayors, Heads of State, Corporate Sponsors, Athletes, Artists (1 week) consisting of: Hotel, Flight, and Meals accommodations. Presentations consisting of a Marketing Plan to arrive in 240 Cities and the Presentation of the Online Internet Security program from Port United, Inc. National Prayer Breakfast on the last day of the Conference with a Concert for the regular population presented in the Atlanta Coliseum proposed in December 2010. The theme for this tour is "Save our Cities around the World. Again, proceeds will be utilized for Operations, Logistics (Venue fees, Artists & Speakers, Hotels, Flights, Event-Planning, Invitations, Equipment, Set-up, Salaries, Booths, Presentations, Leased vehicles), filming one video of the Private (Donor) Dinner, Port-United Inc. DVDs will be produced of the private dinner, National Prayer Day Celebration and Inaugural Premier Concert in Atlanta. These DVDs produced and will be placed in stores for worldwide distribution and sales. We are requesting your participation as the #1 Network to televise the entire 240 Cities Tour. We will require your financial support of covering these spectacular city tour events. Please feel free to contact me direct by telephone or email as indicated below. Best Regards, /s/ Mr. George E. Laster Chairman & CEO P.C.A. & P.C.A.I. georgeelaster@yahoo.com (702-818-4850) | |
| Joan Choma | 6/2/10 |
| I shop your store for all my home needs and also gifts for family and friends - My last experience was not what I expected - I purchased the 5 pc out door funiture set UPC444444536617 at the Clifton store - My son attempted to assemble it for me and found that the kit and directions were missing from the box - The Clifton store told me they could not help and just return the item!!! - I contacted the Totowa store and at least I was offered some sort of help - They put me in contact with Ken from Customer Services - He told me he would mail me the needed info and kit but later called to say there were none available. I was told that someone must have removed this from the particular box that I purchased - Results were that my son needed to put it all back in the box and redeliver it to the Clifton store - Not only was this an inconvenience but a big disappointment - The box should have been marked "No directions for Kit included" - To have return a small item is not much of a problem - but an item as big as this was truly a hardship for me (a senior) - The attitude in Clifton was terrible and even tho I live in Clifton I will not shop there again. All my other experiences at your store has always been a "5" but I needed to vent on this one!!! Thank you for taking the time out to read this. | |
| Alex T. | 9/21/10 |
| Shoping in your Bullhead City store, I was amazed how your management style is used. There is a great improvement needed in how employees are treated. I ll be shopping at Target....... | |
| Jan Tredway | 9/11/10 |
| First, My rating will change to 5 stars with one simple remedy, which our local BB&B(Westlake Village,CA)refuses to address. Similar to scent strip seals, used in magazines, several friends and family members have requested that any fragranced items be sealed in plastic or otherwise contaned so that the scent doesn't permeate the ENTIRE store! The most egregious items are your 99 cent votive candles (low profit margin) and the disgusting scented pine cones at the holidays(also a low profit item). Ususally they are promimently displayed at the entrance so that one is accosted as soon as they approach the door. Many of us are unable to shop there..and I'm taking time to write this because we would like to frequent the store. We have asthma, allergies and some have migraines..all which are triggered by fragranced products(which are essentially toxic chemicals emitted through the air). Since this is a disability issues, we would greatly appreciate it if you would address it! We'd love to return to BB&B! | |
Elizabeth Masten  | 8/26/10 |
| I dearly love BB&B and have been a stockholder for many years. Please know that the following is said within the context of good stewardship, conservation and cost-effectiveness. The other day, I went to my local BB&B to purchase an item (the small but amazing Drop Stop disks). As the store did not carry them, the Assistant Manager offered to order them for me off the web. When we saw that mailing would cost as much as the item, he kindly offered to ship them to me at no cost. (BB&B always exceeds my expectations for good customer service.) The paper-thin disks come in a less than 4" square by less than 1/4" wide plastic CD-like case. The item arrived today via UPS, wrapped carefully in bubble-wrap and in a 16" x 12 x 5" box filled with other packing material. Do you suppose that this was the shipping department's only choice? It couldn't have placed the case in a small, padded mailing envelope and popped it in regular USPS mail? Not only would it have gotten to me sooner, but it would have cost BB&B maybe $2 total for materials and postage (and I would have been inclined to buy more of them). I want BB&B to be the best at everything. Rethinking some choices might be helpful to "our" bottom line and the environment. Thanks for listening! | |
| Terri Brodecki | 8/22/10 |
| Just got back from taking our daughter to Texas A&M. We had done some shopping for her dorm room at Katy Mills Mall and were pleasantly surprised to find out that you have a program for picking out things and having it sent to College Station for us to pick up there. It worked like a dream. The best part of this experience was working with staff member Sarah J. She was incredible! The store was packed but she took the time to get the things we had picked out, went through everything and then suggested a ton of other things that she thought we might need. Then she walked us through the store and pointed out all the stuff that she suggested. WOW! I wished that all retail people were like Sarah! Why don't you give her a bonus??? She deserves it! | |
| Nanette Curtis curtisrichard@comcast.net | 8/20/10 |
| Today I was in your store at Robinson Twp./ North Fayette Store in Pittsburgh, Pa. to buy a place setting for a Bridal Shower tomorrow. When the sales person pulled up the registary form she explained that I would have to order it or drive to the only store in Pittsburgh that "might" carry that china pattern. That store is a good 45 minutes to an hour away. I did not mind not physically having the actual setting to take to the shower but I did not like the fact that I would be charged shipping! It is not my fault that your company does not stock your stores. I used my 20% off coupon only to pay it back in shipping charges. I will never consider buying another wedding gift from your company! I will find another retailer that carries the same merchandise and stocks the stores. Nanette Curtis PS The staff was very polite. | |
| DePalma Contracting, Inc. | 7/8/10 |
| Our company helped build the Toms River, NJ store back in November of 2009. WE ARE STILL OWED MONEY!!!!!!! Your store is open, operating and probably making money and yet WE HAVE NOT BEEN PAID. I have called your construction dept. on several occasions and no one has returned my calls. VERY POOR BUSINESS PRACTICE............. maryjane@depalmacontracting.com | |
| Dorian - - ballin4damz@yahoo.com | 7/15/10 |
| I am writing to inform you of an excellent employee you have working in your Roanoke, VA store by the name of Brian. I will be attending Virginia Commonwealth University in Richmond, Virginia in the fall, and I visited your store to shop for college items and I approached Brian to ask a question as to where to find an item that I needed for college. He then informed me of the college check list and from there, he helped my family and I find every item that I needed for college and he even offered some great suggestions and helpful hints. I don't know if your company offers any type of awards for best salesman but he is by far the best salesperson that I've ever met anywhere. Your stores and any retail stores should hire 10 people like Brian. Brian knew about every product in the store and was very patient with us. My family and I agree that we've never met anyone like Brian. We also relayed our overwhelming satisfaction to the manager, Kelly. As far as we are concerned, your store in Roanoke, VA receives a rating of 10 because of people like Brian. This young man deserves a raise. He is definitely one of your star employees. I hope the folks on the corporate level appreciates his dedication and will let Brian know how much he is appreciated. | |
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