Best Buy Corporate Office | Headquarters 7601 Penn Ave. South Richfield, MN 55423 (612)291-1000 Reviews For Best Buy Corporate Office Crystl 2/4/12 I bought a laptop from Best Buy on Glenwood Ave in Raleigh North Carolina just last night and I did not purchase the warranty, i thought that i should have some sort of warranty if for only 30 days. I get home and test the computer after about 15-20 mins of playing around with it I shut it off, and took my kids to get dinner. I get back open it back up and I see a bunch of lines and a big black spot. I took it back to the store today only to be told that it was my fault and it was nothing they could do. Thry tried to tell me that it was dropped when it wasnt, needless to say I am pissed and im going to take back the T.V i purchased last night back too, and take my business else where. Best buy is the worst company ever and will never shop there again. And the sales rep's are rude and they have the worst attitudes ever, if you dont like you job find another one. WORST Customer Service 2/2/12 There is no such thing as CUSTOMER SERVICE at Best Buy. I took my mini HP notebook in because it was acting weird on DECEMBER 31, 2011. After waiting for over an hour while one of the Geek squad techs flirted with a customer and tried to fix her computer at the desk. We finally get help from another "Team" member - after about 20 minutes of pushing buttons and asking the same questions over and over - he claims he knows what's wrong and how to fix it - No problem, he says. It is February 3, 2011, Best Buy still has my computer and it's not fixed. First, they tell me my hard drive tanked(wasn't when I took it in)and it will cost me $100 to fix after I spent $200. Then they call to tell me I had to pay the $100 before they will fix it. Then they call to tell me I need to contact HP to get a recovery disk to re-establish the operating system - they do not supply those. I drop off the flash drive from HP and I am told - we will have this back to you in a day... A week later, I call - the first Flash didn't work - I order the wrong one based on the information they gave me - have to call HP back for another. I call HP - they say they sent the right one and the Geek Squad has no clue what they are doing - I should get my computer back and send it to them to fix. Call Geek Squad again - No I have to get another flash drive from HP. SO I have HP on my landline and the Geek squad on my cells - speaker phone and I have HP talk to Best Buy- they exchange information - another Flash drive arrives, I drive to Best buy drop it off and it will take a day we will call you. It has been almost a week, I called them - last night. The second flash didn't work and they "created" recovery disk but now they need the product key code to re-establish the windows operating system or I can BUY it for them to install to finish fixing my computer. I called HP again - they said they can no longer help me unless I pay them for there phone support service - which they think I should have done instead of going to best buy. I call Best Buy back and ask to speak to a store manager - explained everything - he claimed he would call back in 20 minutes - that didn't happen. I called the 1-800 customer service - what a JOKE- The BEST BUY Customer Service Rep told me to pick up my computer pay for the services provide and then send my computer to HP to have it properly fixed. Yes, he did. Then he said good bye and hung up. Wow. Going to pick up my laptop tonight.. It will be my last time in a BEST BUY. richard kobs 2/2/12 I purchased some sound equipment from Best Buy. First mistake. Tried to get it installed. Second mistake. Tried to call your org. Third mistake. I am betting you will be out of business in three years. Laptop Limbo 2/3/12 It is with great frustration that I write you…let me explain who I am and why I write. My name is Scott Feyhl. I am a retired college professor that still teaches classes online. I recently moved from Montana to Warner Robins, Georgia where my wife will soon begin a graduate program. I tell you this background to inform you that I have worked with many people and come from a career in education. In late October I purchased a Toshiba laptop computer from the Warner Robins Best Buy. This was a purchase of over $800.00 and I did not buy the “Geek Squad” package at the time. I took my new purchase home and set up for my classes. Within the first few days I began to receive a “registry error” popup in the corner. Having already installed Trend virus protection I just dismissed and closed the popup each time it occurred. Within the first weeks my computer began “redirecting” every Google search I made. It would redirect me to some random commercial site. At approximately 6 weeks the computer crashed. Just completely froze. I tried closing it out, shutting down the computer, rebooting, etc. At this point needing my computer daily I took it back to Best Buy. I purchased the Geek Squad protection package and turned it over to them. Steve called that afternoon and said it was a virus, he told me that I would have to purchase an external hard drive so he could take everything off my computer, and then reload it. I am now into Best Buy for quite a bit of money, but my computer is essential. I picked up my computer the next day. Within 2 days it is “redirecting” again. I see on the Geek Squad package that there is an online service, so enter Kelly from Kansas. She remotes in and controls my computer and also tells me it is a virus. She opened up her Geek Squad tool kit and after some time told me “it’s good to go”. The next day it happens again, so using the call back reference from Kelly in Kansas she takes remote control of my computer again for 2 hours but she thinks she has found the issue and really solved it this time. It takes less than 3 days for the “redirect” to return. Opting out of working with Kelly from Kansas, I take the computer back to Geek Steve at the Warner Robins store. He again checks my computer in and works on it. I wait in the store this time. He gives the computer back explaining that there was a control switch that was left in the wrong position. It should be fine now. Well after a few more days, you can guess… This time during my time in the Warner Robins Best Buy, I speak with Manager Angel. She tells me they cannot do anything but continue to work on it in the store. I ask her how many times I am supposed to bring it in; her words: “we could work on it a hundred times”. Am I hearing things correctly here???? I tell her that is not acceptable; she tells me she will speak with the “GM”. I leave my computer again. Last week I received a call from the Geek Squad informing me that it is the hard drive, and they will have to replace it. They told me this could take up to 6 weeks; I asked if there is a loaner I could use – as I TEACH ONLINE!!! They tell me they have no such program at Best Buy, but they will put an “expedite” on the order. Now wait, it gets better…Tuesday of this week I receive a call from Best Buy Geek Squad telling me they don’t have a 750gb hard drive and that they can’t get one because of a Tsunami somewhere in Asia! They have a 500gb hard drive that they can put in instead. I asked if this would be temporary and when the 750 came in would they swap it out? His response: “No, we can’t do that”. I asked when does Best Buy stand behind their Toshiba and give me a new one. Again: “we can’t do that, but you could call Toshiba yourself and ask them – here’s the number”. As you can see, I am at the end of my rope with the Geek Squad and Best Buy! There seems to be no one stepping up to this issue to be sure I am satisfied with the service. This is unreasonable coming from such a big corporation. I feel my only recourse is to speak with Corporate Headquarters. I do not feel it is my place to “call Toshiba” – Best Buy has the partnership with Toshiba – Best Buy should make this right! In lieu of calling I thought I should write this letter, because I’m sure Customer Service would have begun to tune me out after the first 15 minutes of this story. As I write this I am without my computer because I refuse to let them put a 500gb hard drive in my computer. I paid for a 750 and it is what I expect. In fact, I don’t know why they would offer any other option, they should be embarrassed. I have done everything Best Buy has asked in good faith. At what point does Best Buy stand behind their product and fix my computer within a reasonable amount of time – or better yet…give me a new computer. Scott Feyhl Matthew 2/1/12 Reward zone my rear! You idiots created 5 seperate accounts under my phone number and I can't get anyone to ge this fixed. The store says call, the people who cant speak english just keep transferring me around. Needless to say I have spent over $5000 in your stores over the past 2 years and if this isn't fixed soon I will not spend another dime there! I can get better customer service from amazon.com and newegg.com and get free return shipping! Vicki 1/31/12 Bought a 46" Samsung flat screen t.v. with sound bar, mounting equipment, service plan and install, etc. (total - $1,835). Salesman in the store told us that the Geek Squad would mount on the wall and run the cable behind the wall to the t.v. This was so the cable could not be seen. When the Geek Sqaud showed up to my house to install (I took a day off of work for this) the t.v. they said they were not able to run the cable from behind the wall (so the cable wouldn't show) to the t.v. They were only able to run the cable up the wall to the t.v. I told them I didn't want the cable to show and that the salesman in the store told me they could run behind the wall. I even paid $50 more for special install. The Geek squad left when I said I didn't want it installed that way and now I am trying to return everything I bought and get a full refund. I will never buy anything else at Best Buy and I will make sure everyone that I know both professional and personally will know about my bad experience at Best Buy. VERY POOR CUSTOMER SERVICE!!!!!!!!!! I'm surprised they are still in business. Will Not Return 1/26/12 On Friday, November 25th 2011 I purchased a Samsung 43” television from Best Buy on Cobb Parkway in Smyrna. The television was on sale for $399.99 as part of their “Black Friday” deal. The one that I selected was already on the floor and I noticed that the box had a few damages already (I’m sure the security cameras are able to capture the damages from when I was standing in line with the item). I also purchased the two year warranty with the item for $64.99. My total came to $488.98. I brought the television home. The box remained sealed and unopened sitting in my living room. As months went by the box still remained unopened, unused, and untouched. So, I decided that there was really no point in keeping the television. I still had my original receipt. On Monday January 9th 2012 I decided it was time to take my purchase back to the same Best Buy with the receipt. I brought the item inside on one of their flatbed carts. I stopped at the security desk at the entrance so that Rosalee may put the sticker on the box. She then directed me to take the item over to the front of customer service for return. At the point when I was at the corner of the customer service desk, the box slipped and fell forward while still on the cart. None of the employees at anytime while I was in the store offered any kind of customer service/assistance. I brought the item to the front desk and presented my receipt. There was a male and a female working at the customer service desk whose names I did not get. The male employee took the television still in its original box, with its original tape seal and brought it behind the counter. I waited and watched while two employees opened the box themselves to inspect the inside of the box. When they took the TV from out of the box they found that on the lower right hand corner of the TV, there was a “spider web like” crack on the front. The employee who first took the box held it up and said there is a crack on the front and they will not accept it. I tried to point out that I was neither aware of the damage nor did I cause it, further pointing out the fact that the box was just opened for the first time. I was offered to call their consumer relations department. While still in the store, I called and spoke to a Melissa and explained the situation. While I was still in the store, Melissa placed me on hold so that she could speak with the manager on duty. When she returned she said that she was told that it appeared that the box had been previously opened and that they saw me drop the box while in the store and that they would not refund me. I told Melissa that their claim was absolutely false. I decided to keep my composure, not yell, or curse at anyone and thanked Melissa for her time. I went back to customer service to take the box back and said that I will pursue legal action. The Best Buy employee re-packaged the box for me. I had an employee bring the box to the front of the store and waited about 15 minutes for another employee to load it in my trunk. The entire experience has left me upset and disappointed in Best Buy’s service. They’re trying to hold me accountable for damaging a never been used product. But, I ask, what would be the purpose of me wasting my own time & money ($488.98) on a product to damage and return it? Further more, they alluded that the box had been previously opened, but anyone with common sense can see that until the item was in their possession it had never been used. I must stress that the box the TV came in still had its original seal when they opened it. I’m sure the in-store surveillance cameras will attest to that. I am now seeking legal help. Mariam 1/27/12 Best Buy Mobile in Virginia chesterfield is the rudest bunch of people ever. they are snappy and dont take time to help. there was a new girl there Tawana who because of I opened my new verizon lines and she explained throrughly and she helped in every way and was delightful. I have been in again after activating with her but having it taken over by a rude lady who completed my activation. Ugh. I came back to ask questions to Tawana but she was not there I will not return until I see her there or I just leave. It was just plain awful. Very Unhappy 1/23/12 Was hung up on or disconnected 5 times and no one ever called me back after verifying my phone #. Was told I would receive a $50 electronic gift card for the rude service. Called with conf. # for card as I was told to and was informed that "the research dept." decided to only send me $10 card. Then I was transferred to a "manager" who verified my phone number and disconnected me and NEVER called back. This has been going on for a week. My days with Best Buy are over as far as I'm concerned. I was just told on the phone by Rachel that they will send me a gift card, but I have to give them my credit card # and it will be cancelled out as the people who send the cards are "outsourced." This is BS, not Best Buy. Not good 1/16/12 I purchased Samsung TV and a Polk surround bar on Jan 5th of this month. The sales woman suggested I purchase the sound system and if not satisfied after trying it out, simply return it, no questions asked. We found we did not need it with the TV we just purchased, so we returned it. They said they would not take it back because there are scratches around the mount holes in back of the sound bar from hooking it up. They said sorry, no refund, no way. I don't get it, but, after 25 years of loyalty and the last 10 of crazy spending there, Many companies will take my good money just as easy. Too bad, days of customer appreciation are ending. Nelson 1/13/12 On December 13th 2011 we had ordered several items from BestBuy.com for a combined birthday-Christmas gift. A week, or so after placing the order we received an email from Best Buy explaining that some of the items we had ordered are on "back order" and will be shipped in about two weeks. Please keep in mind that when we ordered this there were many, many "out of stock" items on the website. and, that every item that was selected for our order was "available and ready for shipping" according to the website. This was very upsetting news, but we understood that things happen and that we would just have to wait. Yesterday - Thursday, January 12, 2012 - we received another email from Best Buy. Informing us that one of the items we ordered is "no longer available" and that our order has been "canceled" by Best Buy. After getting this email we immediately contacted customer service, they informed us that there is nothing they can do since the items are no longer available, so we contacted the manufacturer of the product and was informed that the items are still being made and being sold worldwide. We checked again with Best Buy and they could not answer why if they still were dealing with the manufacturer, why they could not make the item available. We had to spend a gift less Christmas and a gift less birthday thanks to Best Buy. Jeff Riigdon 1/10/12 Geek Squad is a joke and so is the Best Buy store in Burleson Texas. Pitiful service, was lied to, and the store manager could have cared less about customer satisfaction. Won't be going back to that store for anything, don't care if it is a give away. Always make sure you read the very fine print on anything you sign at the store. They say it is one thing but ends up as another. They got my money but I did not get my cpmputer repaired. if they had zero stars on this, that is what they would get from me. Frustratedbuyer 1/7/12 I purchased an IPAD 2. It said it would be shipped in 2 days. I tried to cancel my order, they said that I could not do it. A week later, 3 calls, 4 visits, no IPAD 2. It has been shipped is all they will tell me. I had a friend call the local best buy store. They told me they currently have 12 identical models of the IPAD I ordered in stock and he was free to pick one up today. Went to pick one up. I was told "mine" is still being shipped. They told me they don't have any in stock and the computer system was wrong with the number of IPADS in stock because the computer counts the IPADS that have already been sold. If it is not there by the time the store closes tomorrow. I am INSISTING the cancel the order and I will order it from the Apple store. I just found out an IPAD 3 will be out in 3 months and the price will drop 200 bucks on the IPAD 2 models at that time. Lisa, Wisconsin 1/4/12 I bought a dishwasher from Best Buy in June of 2011. It was not installed properly or up to code, leaked into my basement, and still does not work 6 months later. I have been back and forth with the local best buy store who finally agreed to let me pick out a new dishwasher since Geek Squad had been to my home 3 times and still could not fix it. Now, Best Buy is refusing to install the new dishwasher even though I paid for installation and will not refund my money. AND when the installers came to uninstall the first dishwasher I purchased, they found that Geek Squad had cut our copper pipe that acts as the Shock Stop (air break) and now have to pay an additional 100 dollars to have a plumber fixed it and install the dishwasher. I am VERY dissatisfied with the customer service provided. The Store Manager never would return my or my husband's calls and instead had lower level employees deal with us. I will never shop there again. I will be calling and mailing corporate and if the problem is not resolved and my money is not refunded, I plan on filing a small action claim against Best Buy. Ex best buy customer in chicago 1/4/12 I am so annoyed and apauled i dont even know where to begin.. I ordered an alienware laptop on bestbuy.com on 12/28/11 I paid extra for express delivery. Item was to be delivered on 12/30/11! but no i get an email saying my order was canceled due to some sort of credit card verifying snafu? Funny after within mins of my online order they put a hold on my $1,341.41. I called the 888 number Oh my God what a JOKE the customer service number is. I had to call back a total of 10 times. after being put on hold and or humg up on many, many times! Get this even after they ask u for a phone number *if you are disconnected "THEY CAN NOT MAKE OUT GOING CALLS". Yeah so u have to keep calling back, each time getting a different customer service person, each time having to explain your situation again(UGGGGGGGG). After 3 hours of this messy run around I said just un hold my funds and Im done with you...Sure the bitter, rude service rep says....this will take up to 72 hours (WHAT) when u held my funds the mill-a-second I hit order...not kewl or fair but ok.....Alas its now 1/4/11 best buy still had a hold on my funds. 4 calls later and as I type this 1 hour & 45 mins on the phone with "SOMEONE WHO WILL BE ABLE TO TAKE THIS HOLD OFF IN REAL TIME". Im not holding my breath. I cant believe this is how Bestbuy stays in buisness. What a Joke. I happily order my "BETTER-BIGGER" alienware laptop on curcuit city .com.....got it the next day on a saturday even! WOOT....If ur thinking about ordering anything from best buy.com...DONT DO IT...RUN FAST. TO Best Buy reps reading this get a clue, improve your business look at all the reviews and make changes the public "your customers" are telling you something why wont you listen? You have lost a customer for life here with me. and I will tell everyone who will listen, I will blog about this, I will tell my friends who will tell friends. Lastly before I end this rant...your customer service is probbly the worst I have ever encountered anywhere ever. What a huge shame and disappointment! another dissapointed customer 1/2/12 Just another customer who placed an order that was completed and then told BEST BUY made a pricing error and CANCELED my order!!!!!! How is that my fault? They refuse to do anything to satisfy a dissapointed customer. Customer service is a joke!!!! They don't care and are unfriendly. I hope Best Buy goes down. They have lost my business. Why would I feel comfortable making anotehr online purchase with the chance that they will decide to cancel it for me. By the way good luck if you want to talk to someone at the corporate level because they dont answer the phone!!!!!!!!!!! Skyy Adams 1/3/12 I spent the last few years building my Napster library, and to my surprise, Rhapsody seems to be the new kid on the block... I loved my Napster, and now, without any ample warning, (unlike Netflix, which later decided to do the RIGHT THING), I was forced to see that all my songs were no longer available within my library. Not to mention that Rhapsody has a horrible interface, and doesn't have anywhere as many songs to select from. Why does your company always need to change? (And almost rarely for the "better). Bottom line: Rhapsody sucks, and I want my Napster back!!! Dipesh Agarwal 12/29/11 I placed an order for a laptop on 12/11/2011 and got an email that it's back ordered. On 12/16 got an email that your order will be cancelled. When I called BestBuy they put me on hold for 15 minutes and was then asked to submit a request online on bestbuy.com a was given a reference#. I haven't heard from BestBuy since then. When I call them I am told that you can cancel your order or wait until they get shipment from the manufacturer. Not only they screwed up on the order and delivery, they also have lot of attitude. I am done shopping with BestBuy and never going back. Phillipe G. Horn 12/27/11 Do these people at Best Buy Corporate even care at all that their service is poor...lol??! Or...are they simply counting the money from the masses who have yet to realize how badly they will be treated! What kind of company allows a Store Manager to be the last word? I am shocked!!! Melissa 12/22/11 Dear Future Customer of Best Buy, Please read this if you value companies that appreciate and respect your business, money, and time. I ordered a digital camera for pick-up on 12/20 for my mom for Christmas. I selected the Kimball & Belmont store in Chicago, IL for my pick-up. When I arrived NO ONE could find my order that I ALREADY PAID FOR. Yes, the money was already and is deducted form my bank account. And TWO DAYS LATER? No, I still do not have the product. After I told the manager and several people that I was waiting for an order that 5 people were apparently "looking" for, the manager disappeared and I stood waiting for over an hour. No one came over to help me find my product that was supposed to be available at the on-line pick up station. NO ONE HELPED ME, NO ONE TOLD ME WHAT WAS GOING ON, THE MANAGER ACTUALLY LEFT BECAUSE HIS SHIFT WAS OVER AND THERE WAS NO FOLLOW UP OR RESOLVE, and I ALREADY PAID FOR THIS ITEM. I'm sorry people, but that is completely unacceptable. Best Buy basically has my money and he been leading me on a blind chase to retrieve this product which was never actually set aside for me at the store. (Even though I recieved an email after I purchased the product that it was "READY FOR PICK UP"). The product was transferred to another store after speaking with a sales associate on the phone. And Guess What? THE SAME EXACT THING HAPPENED AT THE OTHER STORE. Now it is being shipped to me a week later. If I had known this would have happened I would have taken my business to another store. Target anyone? Please never shop at Best Buy again and let's help put this terrible company out of business where it belongs. nikki 12/23/11 i just bought my boyfriend a laptop today for christmas. the sale price for this laptop is $574.99.... i go to get into line and the line was huge, i finally get up to the register and was told if i was purchasing a computer i was in the wrong line, that i had to go to the other side of the store in a line over there.. so i get to where im suppose to be and i get up to the register, the man tells me i get norton free of charge with my purchase, asked me if i wanted the warrenty plane for an extra $250 something like that, i said no, i only want what the cost of this laptop is, he said ok you will automatically have a 6 month warrenty on it anyways.. so i pay for my purchase, was $14 more then what i was expecting to pay, i get home, look at my receipt and here geek squad charged me $99 for some kind of service i never asked for nor was i ever told of such service add on, all he said was your computer is all ready for you when you turn it on, you wont have to do a thing.. this added fee i will have to tell my boyfriend about and see what he has to say about it, he knows i got him a laptop for christmas, and now what worries me is reading all these other issues, like with the PS3, he got me one of those for christmas on black friday, so i hope once we actually open up our gifts to each other everything works properly and we wont have a dreaded after holiday experience standing in long lines at best buy trying to get things right. John Stankus 12/23/11 I went into the Best Buy store in Tustin, California. After waiting over 30 minutes for a clerk to assist me with buying a tablet for my girlfriend, I was told to leave if I didn't like the lack of customer service. There were at least 5 customers waiting with no customer service representatives to help us. Next I find out that the 7 inch and 8.7 inch Samsungs are out of stock so I decided to buy the 10 inch Samsung. This is after being beat down into submission and just wanting to get my girlfriend her tablet. I am at the cashiers now only to find out that I am being charged yet another 14.99 for the priviledge of having the Geek Squad open a sealed box and installing a 2 cent protective cover that is not needed. LOL!!! Why you say didn't I buy another tablet --because there weren't any!!! WHAT A SCAM AND A RIPOFF!!! I AM GOING TO GO BACK AND DEMAND THEY GIVE ME MY MONEY BACK FOR THIS DISCUSTING PUBLIC RIPOFF SCAM. 12/24/11 I am not one to rant because I know people are human and mistakes will happen. We decided to switch to At&t from Sprint. After doing tons of research we found we really wanted the Samsung Infuse that Best Buy was offering for free with a contract. The town we live in does not deliver mail. Our billing is a po box and the system would not accept a po box. So the bb employee said (while talking to an at&t rep on the phone) that he would put the address to the bb and then we could go over and change it no problem. The rep confirmed this was ok. So we got our service started and got our phones and made our way to at&t. We told the employee that we needed to change our address and the reason why. He changed it and all was good..........for three days. On the third day our phones stopped working. After calling in we found out our account was cancelled due to fraud. Apparently no changes can be made within 30 or your account is flagged for fraud suspision. We had already cancelled our sprint account. Now we have no phones because the bb employee and at&t employees do not have a clue what they are doing. So instead of spending Christmas Eve with my family I am having to go back and forth to town to fax bills and copies of our drivers license so that we can prove who we are and we live where we say we do. IM beyond aggravated at this point. Oh and ive spent 3 hours and counting on the phone trying to get this mess straightened out. I know that this is for our own protection but this is NOT how I wanted to spend my Christmas. Disappointed customer 12/26/11 I'm completely disappointed in the delivery..... You ship to Guam but not to Puerto Rico... This makes no sense to be quite honest.... I'm sorry, but this is really stupid.. I was hoping to buy a gift with the Christmas special, but I guess I won't since you can't ship to an island that is nearer to you than Guam. Thanks for nothing seriously. Ruined Christmas 12/26/11 New laptop purchased for a gift. Opened Christmas day. BROKEN. Tried to return today. I was accused of damaging the laptop and was told not returnable, so we just ate $429.34. Gunpoint would have been more effective. See you in court. One star rating only because you do not have a negative scale. Best Buy just lost another customer. BUYER BEWARE. Cate Wilkins -Santa Barbara, ca 12/16/11 BEST BUY ... Is a pillar of the community. I won a TV in a raffle (a best buy purchase by the charity selling the raffle tickets). On the day that I received this news, I also learned that my cousin's home burned in a devastating fire. They lost everything including their little rescued animals.. He is a veteran and policeman. I appealed to Best Buy to transfer this item to his hometown for pick up. The Best Buy staff are working hard to make this happen DURING THE BUSY HOLIDAY SEASON! HATS OFF to a great staff and their teamwork!! We are forever grateful for this team for embracing the Christmas spirit of giving. THANK YOU!!! Bill Caplan 12/18/11 To Mr. Brian Dunn CEO og Best Buy, I was not surprised to see over 20 pages of complaints,I would say that you guys have the worlds worst service but that still wouldn't say how I or many of the people I know feel about your company. It really says a lot about you and none of its good. So sad for you. I will cherish the day you go out of business, and with many other stores treating people with honesty, fairness and respect it shouldn't be long. BEST BUY IS A SCAM!!!! Brian 12/18/11 Ordered an APC - J Type 1500 VA Batery Backup System for $99 on Cyber Monday. Received an email that the backordered item was no longer available and I would not receive my order even though my credit card was charged twice. Went to the Best Buy website today and noticed the item was availabe in stock in a few stores in another state. Called the online help and talked with a CSR who would reorder the item for $175, $50 off current price. I said "I want the original price I paid before my order was cancelled due to a mistake about being out of stock." CSR said "We can't price-match Cyber Monday deals." I said "I'm not asking you to pricematch CyberMonday deals, I'm asking you to fulfill the original purchase at the agreed upon price." Will be calling back. just another abused customer 12/19/11 The extended warantees are a waste of money. After several requests to honor promises made, by BB, at time of warantee purchase, was told by the store manager,that they could not do anything for me, even thought the warantee was still in effect. Will never do any business with this crowd anymore. J Jones 12/19/11 I will never shop at a bestbuy again.. I have had the worst experience with a ps3 that doesn't work yet bestbuy wants to say that I can not get it fixed because I did not purchase a protection plan and that I can not return it because it is past the 14 days. I am trying to figure out how I spent 250 on a ps3 and no one at bestbuy can help me. I have called customer service repeatedly and they tell me to go to the store, go to the store and they tell me to send it back online where I ordered it. I have had to go out and buy a new ps3 and will tell everyone not to shop here. I work for Verizon and know the value of customer service and the value of a good consumer relationship so with that being said I hope people will start going elsewhere to purchase products. Just because I went out and purchased another ps3 bestbuy is not off the hook!!!!!!!! Howard B. 12/20/11 A 64-year-old professional and relatively affluent man, I was accosted and physically threatened by a pimply-faced young employee of BestBuy in the North Raleigh, NC store yesterday. I had dared to complain and suggest more cashiers be assigned to fill the 4 closed registers, on behalf of roughly 20 people who had been standing in the checkout line for over 20 minutes, while the only 2 cashiers available took their time in a desultory fashion and with no sense of urgency whatsoever. The only "manager" available was a "Digital Life Supervisor", who supported his employee telling me to "calm down". His employee stood, chest to chest and with his nose almost touching mine, yelling in my face about "disrespecting his brother" who, apparently was one of the clerks. I asked him, calmly, to "get out of my face" but he continued his assault - I repeated myself several times, becoming quieter and more assertive each time, only to be yelled at to "calm down. Had I been less restrained and responsible, I would have physically made him remove his bad breath and pimply face from its overly close proximity to mine as he continued to bump chests in an effort to make me back up. All this while 20 or so people looked on, in stunned and shocked silence - several put down their packages and left the store. The supervisor refused to give me the attacking clerk's name, told me the GM was not on the premises and that he was in charge of the huge store. After a conversation during which I reminded the "supervisor", quietly but forcefully, of the millions of dollars in advertising budget the corporation spent to bring buyers into the store while he and his "thug" did their best to run them off. I have just begun to pursue this issue through BestBuy corporate, and in consultation with my attorney I am considering accepting his advice and pursuing legal action for assault and battery against the employees and the company. Dan, Orland Park Ill. 12/20/11 I am sad to report that your store is absolutely the worst place we have shopped for Christmas Gifts this season...Dec 2011... My wife an I have said in the past from other bad experiences in your store that we would never shop in a bestbuy again for any reason, any where. Several years later now...after our previous bad experiences at bestbuy some ones Christmas 2011 request is a gift card from bestbuy. So to comply with the request we went into your Orland Park store only to buy a gift card. Same bad things going on, several people complaining about your return policies...even when you have a receipt from the day before in hand, you have to let the person at the return counter copy/take your state ID or Drivers license information. Ten customers in line two registers running, one register with customer issues for 20 minutes so really only one register is running. Two customers one of them being me, asked the manager/young girl if she could open another register. She really didnt seem to care if the customers that want to give there hard earned MONEY to bestbuy to improve their Stock Performance; ticker symbol(BBY)on the NYSE, had to wait 45 minutes to make their purchases because labor wont allow here to open any other registers she said..., and its the holidays so its not unusual to have to wait she said... We asked if she could run one of the registers? Her reply was NO shes not allowed to but she used to run a register in the past... See what your stock (BBY) has done since April of 2005, down 35 dollars a share! So is it bad Management? Bad policies? you be the judge Mr.Brian J.Dunn CEO of bestbuy in the mean time we will shop and spend our money down the street at H H Gregg, Grants, Sears or any where but bestbuy... Merry Christmas, Dan Orland Park ILL. http://barchart.com/chart.php?sym=BBY&t=BAR&size=M&v=1&g=1&p=MO&d=X&qb=1&style=technical BERNADETTE 12/15/11 PLACED AN ORDER ONLINE FOR XMAS GIFTS. SOME ITEMS WERE AVAILABLE @ STORE. GREAT! REST OF ITEMS SHIPPED EXCEPT 1. I WENT ONLINE YESTERDAY TO CHECK THE STATUS & IT WAS STILL ON BACKORDER, DUE TO DELIVER 12/29-1/09/12. CHECKED TONIGHT AND ITS BEEN CANCELLED. HERE'S THE DEAL...IT WAS THE STING CD/DVD, PRICED @ $37.99.NOW, ITS BEEN CANCELLED BY???(CAN'T GET AN ANSWER AFTER 4 HOURS ON HOLD AND SEVERAL DISRESPECTFUL REPS LATER). TONIGHT THE CD/DVD IS BACK ONLINE FOR $119.99 (ON SALE). IS THIS A SCAM? MAYBE AN INVESTIGATION INTO THEIR BEST BUSINESS PRACTICES IS IN ORDER!!KRCG TV NEWS IS MY NEXT PHONE CALL TOMORROW! Dissatisfied Customer 12/13/11 To Mr. Brian Dunn CEO og Best Buy, I placed an online order on 11/26 it is now 12/13 and still have not received a shipping notification email. The last email I received was on 12/1 saying that they were putting the final touches on my order. What does that mean? That was 12 days ago. It was only one item. I hope the folks at Best Buy realize that H H Gregg has recently opened a store not far from me. It has been 9 years since I have bought anything from Best Buy due to an experience when my wife was 7 months preagnent and she decided to surprise me one Saturday by purchasing me a 27" T.V. for my study. 9 years ago Ttelevisions had tubes. Imagine how heavy and bulky a 27" television was. After paying for the t.v. some guy brings it to the front on a cart and says 'here ya go". Nobody from the store would take it to her truck and load it for her even when she explained her pregnancy. The truck was right out front in their parking lot? It was dark and cold outside and she had to stand by the truck with my 6 year old son until a man drove into the parking lot parked and she asked him for help. I swore I would never spend another dime at Best Buy but as time passed I figured this was a long time ago why not give them another shot? Well, kick me once shame on you, kick me twice shame on me. Never again will I do business with this incompetant company. H H Gregg will get all my business. Well Mr. Brian Dunn CEO at Best Buy, I sure hope all your kids gifts show up for Christmas. We wouldn't want you to be inconvenienced. Krista Welsh 12/14/11 I placed an order for a laptop computer on their website on Nov 28th with a delivery date of 12-6-11. On the 6th I received an email stating it was on back order. Now on the 14th I received an email saying the item is no longer available but they are offering a replacement just call this number.1-888-237-8289 and I order the replacement laptop. I started calling at 8:20 pm was placed on hold with a wait time of 15 min. then a person came on the line after 20 min and said I was transferred to the wrong department and transferred again with another 20 min wait time. then there were a couple of clicks and a automated voice said your call can not be answered at this time call back later and then disconnected me. I called back and the person placed me on hold again for another 20 min hold! When the person came on lthe phone he said that he would have to cancel the first order and I might not get the money back for 30 days and I would have to give them more money. After waiting another 3o min for a supervisor PayPal reversed the money into my account and I was able to finally pay again. The worst customer service I have ever encountered! stacey 12/10/11 30 days on a return policy is just ridiculous. I won an item from work that was purchased in Oct of this year and since i won the item in Dec it is unable to be returned. I was just asking for a gift card for the amount of the item because i planned on doing some Xmas shopping with it at the store. Now i am stuck with this item that i don't need or want. I will never do business with best buy again Douglas 12/7/11 I finally received my HTC Thunderbolt in the mail, tried to activate it and ran into yet another problem which involved more of my time and minutes to call Best Buy to rectify. After being hung up on twice and a 20 minute phone call, it turns out Best Buy sent me a phone with an outdated SIM card. Now I have to take more of my time to stop by a Verizon store to get the issue fixed. I spent nearly 100 cell phone minutes to get this order rectified and it still was not right even though Best Buy knew there was an activation problem before the phone was eventually sent out to me. I received another order the other day and opened the box to find that the wrong item(s) were sent to me. I ordered a windshield phone holder for the HTC Thunderbolt and received two battery packs for a Nintendo DS. I have sent an email to the distributer with no response. I also spent countless minutes to get a TV I ordered and nobody tried to locate one for me in any of the stores in the United States as stated in the email sent to me from Best Buy. I was again hung up on numerous times and told to call local stores myself to try and find one. This has been absolutely the worst online buying experience of my life and will never do it again with Best Buy. A VERY UPSET CUSTOMER 12/5/11 AM VERY UPSET ABOUT BEST BUY'S WARRANTY PROCESSS BECAUSE I HAVE PURCHASED SEVERAL EXPENSIVE ITEMS OVER THE YEARS FROM BEST BUY AND ALONG WITH EACH OF MY PURCHASES I ALWAY BOUGHT A PROTECTION PLAN. EVERYTIME I BOUGHT A PROTECTION PLAN THE SALESPERSON THAT SOLD ME THE PLAN ALWAYS INFORMED ME THAT I HAVE A GUARANTEE THAT IF I HAVE PROBLEMS WITH ANY OF MY ITEMS I AND BEST BUY IS UNABLE TO FIX THAT PARTICULAR ITEM I CAN GET A NEW ONE OR ANOTHER ITEM OF THAT SAME SIMILAR VALUE. WELL MY SON'S PSP HAD A PROBLEM SO I RECENTLY TAKEN TO THE GEEK SQUAD TO GET FIX AND THE PERSON HELPING ME TOLD ME I CAN'T GET A NEW BUT THEY WILL SEND IT BACK TO THE MANUFACTURE AND THEY WILL GIVE ME A REFURBISH ONE BACK. I PAID 279.99 PLUS 59.99 FOR THE WARRANTY AND I FEEL SOMEONE SHOULD HAVE TOLD ME THAT BEFORE I PURCHASED THE PROTECTION PLAN. NOW I HAVE MADE A DECISION NOT TO BE A BEST BUY CUSTOMER ANYMORE UNIT YOU GUY TEACH YOUR SALES PEOPLE TO INFORM EACH CUSTOMER ALL THE DETAILS ABOUT THOSE PROTECTION PLAN BEFORE THEY PURCHASE THEM. UNLESS YOU HAVE TWO PLANS ONE PLAN CAN GIVE THE CUSTOMER A REFURBISH AND THE OTHER PLAN CAN GIVE THE CUSTOMER A NEW PRODUCT IN RETURN OF THE BROKEN ONE.THANKS YOUR FORMER CUSTOMER TARA STEWART Todd Sandquist 11/30/11 I purchased a 55'' Samsung TV from Best buy over the weekend, by Monday we were having issues with the sound and contacted BB/Geek Squad, as we had purchased the extended warrenty. Just let me say that this is the poorest customer service I have ever dealt with. I called Tuesday night and spoke with no less than 5 people to finally get to someone that scheduled me for service today between 8am and noon. I thought it was a little excessive to speak with that many people to get to schedule service, but whatever. Well today no one ever showed up. I called back and spent 72 min on the phone, talked to no less that 11 different people, before I could get to a scheduling person, and now have been scheduled for Friday 8am - noon for service. I dont really know what to say other that this is the worst customer service department I have ever talked to, nice people for the most part, just not able to get anything done for you. Good Luck. angryone 11/30/11 I bought from bestbuy online, a MacPro Laptop, a toshiba laptop, many accessories, and 46 inches tv. Then best buy offer the same MacPro Laptop on some of thier patner site that is linked to best buy for $250 less. I went to my store where I suppose to pick the item (valley stream, NY). And the general manager shawn said he cannot do anything until i returned the purchase I made to adjust the price after i waited in the line for 40 Minutes. Then i retruend and He was still not able to give me the sale price adjustment and now he cannot give me the original sales prices that I paid rather asked me to pay the current price that is about $200 more than what I pay originally. wow 11/30/11 How can a store have manegemnt that reacts to issues as if they were children? i had caught my husband get a kiss from a maneger and as much as i wanted to throw her threw a window i was mature about it and asked if their was relations between her and MY husband she said no i have a boyfriend of 5yrs i said then u know how it would teer you apart expetialy if you were married and had kids. she said yes id never. 2 days later i get baned from every best buy for life from corprate and no one seams to be telling me on the grounds of why other then that conversation we had that day clearly no mangment in their right minds would do such a thing over something so small (expetialy were she and my husband were in the wrong) so their had to be some info added in their and no one seam to tell me what that may be after thet id never shop their anywho but the fact iv got a mark on my perfect legal record over NOTHING is realy offencive and makes me very angree considering it was the employee and my husband that had done wrong not me! Frank 12/1/11 I purchased a Canon Eos DSLR bundle that included the camera, camera bag, zoom lens and a SD Card. I received two shipping tracking numbers, one for the bag and one for everything else. I never received the camera but I have received everything else on the 23rd of November. I called there customer no service line and the first time the CSR stated she can reorder it for me but I won't receive it until well after Christmas. I called again and this time the CSR stated she will put in a claim and have her Supervisor call me within 24 hours. I never received a call from her Supervisor and it has been 48 hours now. I called again today and this time Doug the CSR stated he can't do anything for me accept put in a claim to the lost shipping dept but they do not have a direct number I can call them at and then, Mr. Doug hung up on me. This has been a horrible experience and I will never ever purchase from BestBuy.com. Charles Mueller 12/1/11 BBY01-426982020643: I ordered a Microwave Oven 11/11/2011 to be delivered November 30th. After waiting over three weeks the oven never arrived on the promised delivery date. I contacted Customer Service three times and spent over two hours on the phone in an effort to determine what happened. Nobody could explain why it was not timely delivered or why I wasn't notified of same. I was promised on two separate occasions that a supervisor would contact me within three hours. I am still waiting. This is the most deplorable customer service I have ever experienced. It's bad enough that Best Buy failed to meet its promised delivery obligation, but to refuse to return phone calls and hang up on a customer simply adds insult to injury. Alba T. Alvarez 11/29/11 My first visit to B.B. stores was a disaster, everything when fine while i was on line shopping, order # BBY01-430885031449 Sony Cyber Camera.They asked me to go get it at the store located in Hialeah Florida #555 since the moment i walk in to the store,i asked the men standing at the door where i was suppost it to go to pick up my online mnchdse that i just bouhgt the employee told me to go to customer service,so i whent there, after a 30 minute waiting i approa to the cashier and she told me i was on the wrong line, anyway i move to the next line and after waiting another 30 minutes making the line i got to the cashier i gave her my receive she gave me the camera y asked for my free pouch and sand disc she told me she didnot know anithyng about i asked her what i do know she told me i dont know thats not a answer from a employee to a customer. so i just whent home,i had a bad time at Best Buy been my first time shopping at B.B. I dont think i coming back still waiting for my pouch S.D. free $10 G.C. I think i just going to keep buying at Costco and BJ,s whole sale club. Alan Tran 11/29/11 I am a premier member at best buy and I got the opportunity to take advantage of their black friday deals early. So I got on the phone with best buy, ordered an XBox and a TV. I received a confirmation email and a tracking number. I decided to track the package today and it says that it was delivered to some address in Pennsylvania. GUESS WHAT?!?!?! I LIVE ALL THE WAY IN CALIFORNIA. So I got on the phone with them and they told me that they have to charge me again and resend me the items. Then they will refund me. Sorry guys, I'm not having it. I sure hope corporate can do something about the person that messed up my order. Jessica H. 11/27/11 I purchased a PC Tablet online. I was not informed that the item was on back order until 2 days later. I tryed to contact best buy and waited on hold for over 30 min. being passed around by reps who obviously did not want to deal with me. The rep gaurenteed me that I would recieve the item within week in a half tops maybe sooner. Seconds after I was off the line with best buy I recieved another email stating that my back order was extended by 30 days. After over an hour on the phone, the rude phone reps who went out of there way not to help me and the mis leading website I made the purchase from I have decide to never shop at best buy again unless the company makes this right. Cancelled Blackberry Playbook 11/27/11 I ordered online a 16gb blackberry playbook for $199 last Black Friday. I actually ordered 2. I got the order confirmation through email the same day. The following day, Saturday morning, I received another email saying my order was back-ordered and will probably be shipped in 1 or 2 weeks. However, Saturday evening, I received another email saying my order was cancelled and it didn't state the reason why. I called Best Buy to verify. Unfortunately, after being hold for at least 30 minutes, the representative was unable to answer as to why my order was cancelled. I was told to wait for a call back. This is really disappointing on my part. It is like I physically and patiently lined up outside the Best Buy store to get my picked item, paid for it, and just to be taken back saying there was a mistake. If there was no more item available, Best Buy should not post it as still available. It makes customers hope for nothing. I even bought a blackberry case for my playbook and now what am i suppose to do with it. Mike Brandon 11/28/11 The items Best Buy sells are good to very good - However, it's the customer service and their "standing in back of mfg warranties" that is the main issue. Toshiba is a great brand of LapTop but when you mix that with bad and poor service it makes people angry even at the mfg. TOSHIBA - YOU MUST READ THIS!! The LapTop was purchased ( mid-end machine ) on 10/16/2011 and went dead on 11/25/2011 - It doesn't take too much of a mathematician to figure out that this was just 39 days. 9 days of their exchange policy. I would say that if you can't stand in back of a mfg warranty to replace a mfg defect then you shouldn't even be selling them. TOSHIBA should pull their machines out of all BEST BUYS. Why couldn't they just exchange it for another one - I spent 850.00 for a lap top can't even use it - They say it won't be back until around the 13th of December. TOSHIBA - Why not jump in and do something about the sellers sonsumer relations - look at all the write-ups about customer servioe - I think I was done totally wrong - they should have just replace it since it went bad so soon. I spoke to "Kevin" in the Melbourne office and he just said they can't do anything - sorry if's over the 30 day period. WHAT? 30 days is all you stand in back of your products? Come on! This is totally UNSATISFACTORY. I was a quality Engineer for 36 years so let me tell you - I have the qualifications for posting this write-up or observation! Buy TOSHIBA but NOT FROM BEST BUY!!! My LapTop is at the store in Melbourne, FL. glen 11/25/11 I brought a tosiba tv along with a two year service plan witch stated in the plan 3 visits by the repair guy and the tv would be considered a lemon and they would exchange the tv. im going on to the fith visit and they have every excuse under the sun not to exchange the tv. so could this be considered a breach of contract with best buy? i wish cuit city was still let me tell never had a problem with them. I see alot of negative reviews for best buy here. So whats up best buy? lack of competition results in shit customer service? melissa c. 11/22/11 VERY POOR CUSTOMER SERVICE!!!!!!! THEY CHARGED MY ACCOUNT 7XS FOR $10.24 FOR PHONE INSURANCE I CANCELLED OVER 4 MONTHS AGO... THEY SAID IT WILL TAKE FOUR DAYS TO RETURN TO MY ACCOUNT AND THEY WILL HAVE A FOLLOW UP REP CALL ME TO SEE IF I HAVE ANY QUESTIONS OR CONCERNS.. LET'S LONG STORY SHORT I NEVER GOT MY MONEY AND NEVER GOT A PHONE CALL!!!!!! BUT THEY TOLD ME IT'S GONNA TAKE 7-10 MORE DAYS BECAUSE THEY ARE BACKED UP IN THAT DEPARTMENT! BEST BUY IS A SCAM!!!! **ZERO STARS** Connie McLennan 11/21/11 In 2007 we purchased an LG 25 cu. ft. French door refrigerator, Model LFC25760, from Best Buy. Similar models were sold by Sears under the Kenmore label. 13 months after delivery, the high-intensity interior lights stayed on overnight, producing enough heat to scorch the sockets, make the top and upper shelves of the unit raging hot, and melt the screw housings of the entire light/thermostat unit mounted to the ceiling of the unit. BEST BUY was no help. Because it was barely out of the one-year warranty, LG repaired it; but when the same thing happened again a few months later, they did not even respond to my calls or email. BEST BUY was equally useless. Searching online, I found a number of other people with the same complaint--along with a law firm interested in filing a class action. I immediately signed on and was made the lead complainant. The suit was recently settled, and a notice posted in the Nov 20, 2011 issue of Parade Magazine. Information can be found at mclennansettlement.com or by calling 1-888-773-8394. Even though they deny doing anything wrong, LG will pay for repairs of the light/thermostat unit (about a $500 fix) on several models. Meantime, Best Buy continued to sell these piles of junk. Unfortunately the light malfunction is not the only defect. Interior plastic, such as the drawer runners, began breaking up shortly after purchase. As soon as the light repair is made, I intend to dump it and buy a refrigerator with an expected lifespan of more than a year or two--and not from BEST BUY. Best Buy does NOT stand behind its products and is of no help whatsoever when one is found to have a serious defect. Fortunately, once in awhile, persistence pays off, and the consumer wins in spite of corporate indifference. joe 11/18/11 we have been waiting today for a queen mattress w box spring w frame n a 55" nlcd tv we purchased from this company on 11-8 delivery was today n payed in full. we recieved a boxspring n frame only very disorganoized company as far as im concerened so far after spending 1,661.91 i guess im cancelling order w our credit card n going back to sams club.n im a repeat buissness owner ,makes no diff i guess. and i have been on phone w a real person since 7am now its 830pm i give up!im just warning you people. Jennifer Kimball 11/16/11 Let me just start by saying how poor the service I received from Best Buy in Burlington MA. I bought a whirlpool front load washer which was on clearance for about 450 dollars. When I first bought it home I loved the washer, however after a month or so it was ripping my clothes. Most of the clothes were new! Geek squad came out to repair it was fine for about another month then started ripping clothes again! Geek squad came out to repair it and said they couldn't so they are going to give me another washer equivalent to it. My husband went to the store to pick one out and they gave him the hardest time. They wanted us to pay extra for the washer or get a cheaper washer in return. After fighting with them about 2 hours they finally decided to give us a washer equivalent to what we had. Yesterday got the new washer and now this one doesn't work!! Called Best buy and they wanted to give us a cheaper one or we would have to wait two weeks for another. We decided to wait the two weeks. I will never buy another product from Best Buy!! They are going to give me 250 dollars for the ripped clothes. Still waiting for that check. ANGRY FATHER 11/12/11 THE WORST...HOW CAN YOU BE IN BUSINESS WITH SO MUCH IMCOMPETENCE, UNBELIEVABLE POOR SERVICE. MY DAUGHTER TOOK HER TRUCK TO HAVE WINDOWS TINTED AND ENDED UP WITH A BROKEN DOOR LOCK THAT HAD HER WAITING 5 HOURS AT STORE TO BE FIXED AND TO BE TOLD THAT THEY COULD NOT FIX IT AND THAT IT WOULD HAVE TO GO TO THE DEALER. NEXT DAY TRUCK AT CAR DEALERSHIP AND WAS FIX BUT BEST BUY COULD NOT PAY AND WE HAD TO WAIT FOR CHECK TO COME FROM EAST COAST VIA MAIL...NOT NEXT DAY MAIL, BUT GROUND...THE INSURANCE ADJUSTER DID GET A RENTAL FOR ME SO MY DAUGHTER COULD DRIVE MY VEHICLE AND I HAD TO FIGHT TO GET COVERAGE FOR RENTAL WHICH PAYMENT MAY TAKE UP TO 3 TO 4 DAYS FOR HER TRUCK. SO NOW SHE HAS NOT HAD HER TRUCK FOR GOING ON 7 DAYS DUE TO THE UNPROFESSIONAL SERVICE BEST BUY HAS TO OFFER AND THE INCONVENIENCE OF ARE FAMILY, BUT WE WILL SEE IF THINGS GET BETTER OR WORST WITH BEST BEST..BECAUSE IT ISN`T OVER YET,WISH US LUCK WE WILL NEED IT AND WE SHALL SEE.LOOK FOR ARE FOLLOW UP ON WHAT HAPPENS NEXT.. Dissatisfied customer 11/12/11 Purchased a Sony blue ray player and had trouble from the first day. Brought it back after the 30 days and was told they could not return it but would repair it. Sony sent a replacement and I asked about returning it for credit toward a play station and new home theatre receiver. They refused and told me they did all they are supposed to. I will never buy from there again. Judy in Ohio 11/13/11 I am SO totally disappointed with the customer service, geek squad AND mostly the warranty I received! I purchased a Toshiba laptop at Best Buy in Cuyahoga Falls, OH a year and a half ago. I purchased the 2 year warranty, which was a total waste of my money. About a week ago my laptop worked in the morning then was totally dead in the afternoon. No power, no picture on screen..NOTHING. I took it back to Best Buy explaining that I've had it for a year and a half, purchased the 2 yr warranty and it wouldn't work at all. The Geek Squad said they had to send it out to be fixed. After a week, they contacted me asking if I wanted my computer stuff backed up. I'm not sure why they called to ask me that since all the paperwork on the repairs said it didn't need to be backed up because it already was. Then about 3 days later they called to tell me that the mother board had to be replaced because a port was bad and that it would cost me $201!! I said I have a 2 yr warranty and was told that this wouldn't be covered by that because it wasn't a manufacturer's defect. I told them I did NOTHING, it just stopped working. They said " it wasn't anything that you did, but since it wasn't a manufacturer's defect it wouldn't be covered." NOW I understand, I guess I just wasn't supposed to use it for the first year and a half and then nothing would have happened!!O M G..although it was nothing that I did, they refused to honor the warranty and insist I pay the $201 to get it fixed and back to me. I will NEVER EVER buy anything from Best Buy again, nor will I EVER pay extra for their warranty!!! This was a VERY expensive lesson learned. I will tell everyone that even thinks about a purchase from Best Buy to definitely go some place else. BEST BUY??? my A$$....worst buy I ever made!!! (and try and get someone to give you an answer or explain WHY something isn't covered under the extended warranty, and you just get a run around. "It's nothing you did, it's just not covered under the warranty" So now I have to pay almost 1/2 of the purchase price BEFORE the added warranty price just to get my computer back. Such BS An Anger Customer 11/3/11 Best Buy has had a laptop I was supposed to be getting repaired for 3 months! They have sent it off several times and each time it is returned there is always an issue with it. This is so annoying. I was a valuable customer to Best Buy and feel as though this service is very rude. I will never shop at Best Buy again for anything at all. I AM VERY DISAPPOINTED AND ANGRY. Mark 11/1/11 If I could give Best Buy a lower rating than a 1, I would. Dont ever puchase a cell phone from Best buy mobile. The reps there do nothing but lie and sell you on a fake insurance/protection program that you dont need. After having the impression that a Best(worst) Buy employee downloaded a program on my phone if it were to get stolen withing 1 week, I come to find out that they misled my wife and I. After bringing this to the managers attention he offered me $100 off of a $700 phone?!?!!!! Really? I than contacted their consumer relations department for over a month and on the 7th call i was able to speak with a supervisor who than told me that he would email the general manager of the area and get back to me. 1 week later and I havent heard anything. Do they think they can make it better by sending me a $25 gift card? I dont. I have spent more than $25 on advil from all the headaches that this company is giving me and my wife. This company has the 2nd lowest customer service rating out there. I can see why. Brian from NY 11/2/11 It is amazing that anyone who has shopped once at BEST BUY would ever go back. I attempted to purchase $1200 in sony camcorder equipment last Spring and waited 20 minutes for one of the sales managers to come back from checking the back room for the camera the computer claimed was in stock. I finally moved a box to the side in the cabinet they had left open when the manager left me. There it was... the Camcorder I wanted! But at this time, I was so upset that I was left standing there, I walked out and told every employee I walked past (including 4 associates standing in a circle laughing) that I would take my business elsewhere. This was the Henrietta location. Brian 11/2/11 I recently had my identity stolen and two very large purchases made at two Best buy stores in two burbs of Orlando, Florida while I live in Mapleton, Oregon. I leanred that the person was able to call in and get my credit limit increased and then go into these two stores and make these purchases without a card or proof of identity. I find it hard to believe that they did not questions these purchases when they saw that my address was in Mapleton, Oregon and not Florida, and why would these purchases be made clear accross the country. I questioned this when I called Best Buy to report the fraud purchases on 10/3/11 and asked why these two stores did not ask for a picture ID since there would not have been a card to use to make these purchases. No reason could be given by the customer service people or the fraud unit why this is the practice. They closed that account and are working on the fraudulent purchases. However, to my shock when I opened my statement last night 11/1/11, A Best Buy in Orlando allowed another large purchase to be made on my closed account the day after the account was closed on 10/3/11. Best Buy needs to fix what is broken. They need to be checking ids. They need to be calling their customers and question purchases when things are unusual. The Manager sof these three stores need to be fired for not training their retail clerks to do a better job protect the store from loss and protecting their customers. Daryl Senica 10/31/11 I just want to get the home email address for Best Buy I understand they are looking to get into the home energy market I am an A/C contractor in Florida and wondering if I could help in any way Deb Krill 10/20/11 The Beginning of August we purchased a Toshiba Laptop for our son in the Medford Oregon store and along with it the two year extended warranty to cover all repairs! This laptop was purchased for college use where we were taking our son the U of I in Moscow Idaho. Before we purchased the laptop we asked if there was a store in Moscow, ID, the person helping us looked up store locations and said yes there is a store in Moscow, we thought great then yes we will purchase here. Skipping ahead for a moment -- Yes stores come up when doing a Moscow search, however closet one is in Spokane!! WA!! so obviously the person helping us didn't look at actual addresses and locations!!! Back to now in the past week my son's hardrive on his computer took a dump!! He called the Spokane location store no. 362 (I believe), and asked about repairs, they informed him to bring it into the store, could not ship out needed to be brought in person. My son arranged travel by bus from Moscow to Spokane, he then arranged a taxi cab to the store itself from bus station, only to be told there would be a 7 - 10 day wait period!!! He was not told this when first inquired about repairs, he also explained his situation the travel, college, etc...when he first called, and again when he went into the store with laptop. He had warranty papers, he had purchase reciept with him. Back to the warranty, sounded like such a good deal, all parts replaced free of charge, exchange, etc...and of course being a store in Moscow, sounded too good to be true!!! and it was!!! In the store he was then told it would be $150.00 for 24 hr service!!! this is not explained anywhere in the warranty papers!!! To top it all off they would not start the order until he had money in hand!! so he then had to walk to the bank activate his new debit card, walk back to Best Buy, and get order wrote up wasting over a hours time doing so!!! first off did best buy really think my son was just going to leave his laptop and never return for it!!!! they should have been able to at least start the repair while he was off getting money he should never had to get in the first place for the repairs and replacement of hardrive!!! To top it all off he finally had laptop in hand, and barely made it to the bus back to moscow from spokane!!! and he had to finish the updates himself!! wth!!! I even spoke with them in the spokane store from my location, and explained the situation, with the warranty we were told under some circumstances the laptop can be exchanged outright, I would have thought under those circumstances in this instance such scenerio could have been carried out!!! During the repair even the new harddrive was having probs, so in the meantime we are crossing our fingers, and if it happens again Best Buy better just exchange it under the terms of the Lemon Law!!!! all in all we were not happy with Best Buy, the customer service we got, and their business practices!!! 10/19/11 3 weeks ago I went to best buy to get a new cell phone, they didn't have the phone in. Stock, so I had to have the phone shipped to me, when I went to pay with cash the guy helping me said I couldn't so he took my cash and put it on a bestbuy gift card, then gave me my recept and order number etc. A week passed by and no phone so. I go back to bestbuy and , they could not find the order for the phone as if it had never. Existed. Then I said well refund mmy money 259 dollars they said no it was bought with a gift card we have to have corporate issue a gift card back to via U.S mail. Another 2 weeks later no gift card or phone spoke to the gm at the store who was a rude deuch bag ( la mesa, ca) said he could do nothing for me and to wait for my gift card and cash it out when I receive it if I EVER DO! They are crooks do not buy from them! chris hodum 10/18/11 I have been a very good customer of best buy for years.I have bought many big ticket iteams from them and had several more to buy in the next couple months. After the speacial way I was taken care of yesterday someone else will have all my business from now on. My husband and I decided to buy a tv we saw the day before called ahead to see if they still had the iteam after being told yes we drove 45 min. to go and buy it. When we got there the salesman took a call and sold the tv over the phone to someone else, we had told him we had come to buy it but he sold it out from under us while we waited for him 30 min. VivianMcDonagh 10/15/11 I am so sorry that you do not have the options to give no stars because the service is worse than poor! My husband purchased a dishwasher 6 days ago in San Francisco and set-up the delivery for Friday. The delivery guy called and set up the appointment. He was a no-show. Apparently they dishwasher didn't come in on 2 trucks. I went into the store, bought the floor model and they were to deliver it today. No show again. When speaking with the operation manager, she laughed and made a smart comment. After that, I really not done with them. I'll be calling corporate during regular business hours and let them know exactly how crummy their service and system is. At this point, I've wasted 2 days and now they are telling me I'm going to need to wait another 4 or 5 days FOR A FLOOR DISPLAY!!!!!!!! When they ask if you want a loyalty card run out the door as fast as you can. This is not a good company - do not do business with them. Annie Berrios 10/13/11 I purchased a Nook E Reader as well as a protective case for my husband's birthday. The salesperson at the Orange,CT store was not very sure of whcih one was better but did say that both the Kindle and the Nook were the same price. After I purchased both items, the case that was sold to me was the wrong size for the ereader. I was sold a Black/White Nook and a case for a Color Nook. I tried to exchange the item for the correct size. I could not find my receipt and tried to do it with the transaction number only. I explained vigorously, that I only wanted to exchange for the correct size but no one would hear me out and, ultimately told me no one could help me exchange the item. I found the receipt on the 33rd day and my husband returned to do the exchange. Since it was past the 30 days they would also kindly excort him out of the store. Horrible place for electronics and customer service. BBB is my next stop. Carole Johnson 10/9/11 I went to buy a computer at Best Buy not once, but twice and got screwed BOTH times. The first time there some bait and switch going on with the display and the ticket price. Long story short, I agreed to purchase the floor model with complimentary 1 year Geek Squad and a discount. As the girl goes to load it, she drops it onto the cart. I heard the loud crash, but didn't say anything at first due to feeling bad for the employee who dropped it. I assumed she was working up the courage to tell me what happened, but no, she kept trying to pack the thing up. Now, at this point, I do walk over and there is some very visible damage to the screen. Still, no one was going to say anything!! They were going to just go ahead and sell it to me. Talk about shafty!!! Needless to say, I walked out of the store empty handed that day, and there is a stressful hour of my life I wasted. 2 days later, I visited a different location. This time I am shown this great deal on an Asus that has been "opened". I buy it cause it sounds like a really good deal, and despite the fact I told them I needed to be able to go home and plug and play, am willing to unistall and install my own virus protection ( cause they jam the units full of their spam and junk to entice you to buy their $99.00 removal service) After not only investing another hour of my time, and a good $15.00 in gas, we discover that this computer was more than just "opened". There were photos of a young man ( teen or so) posing in his underwear!! Also, there was an administrator lock on it, so we couldn't install the virus protection. I nicely called the store and talked with a manager who told me that the computer should have been RESTORED prior to selling it. REALLY? I COULD NOT HAVE GATHERED THAT WITHOUT THE PHONE CALL??? She encourages me to bring it back in, and they would look for something comparable in price and features and swap it out. When I went early the next a.m. I entered the store and asked for a manager. A group of women came over and told me that they had heard about what happened. They then quickly informed me that they didn't have anymore of the laptops I bought, but promptly sent a salesperson over to direct me to the more expensive ( like $200 plus) units. I am out at least 4 hours and $40.00 in gas trying to give these yo-yo's my business. I called and filed a complaint with the corporate office and was told someone would be contacting me. Guess what? No one has ever responded to my valid concerns here. The only agency interested was the cops, because of the pictures of the minor in a state of undress. However, since I had already returned the laptop, there was not more they could do. Hm...makes me wonder if that is why the store manager was so inviting about bringing the unit right back in. Cause it was not to compensate me for all their screw-ups, or to insure I got a computer like I needed. I think it was to cover their own shafty and shady practices!! I will never, ever set foot on a Best Buy!!! I hope they follow in the foot steps of Circuit City and go bankrupt. They dont' give 2 beans about their customers, they simply are looking for good people to fleece out of their money -- and their actions prove it! Diane DenBleyker 9/30/11 I am extremely disappointed in the service/support from Best Buy. I sent in my check for "Black Tie Protection" only to find out checks are shedded and not accepted. Since it was now past the deadline no protection plan available. I also renewed my spyware by phone and was never informed that a new download was needed, resulting in cookies and viruses that needed to be cleaned out at my expense. Your customer support is awful! J Carlson 9/30/11 Best buy treats there customers terrible! I bought a 450 dollar camera and it took worse photos then my old one, so i returned it for another, thought ok bad camera? Had the same problem with the new one. so i told them I want a refund because there was no other camera i wanted and was going to wait for the new models. They wanted to Charge me 70 some dollars to restock it? BULL! that is my money and the product your selling sucks! I talked with corporate they said the same thing, so I took both cameras to the store showed them the difference and TWO employs both said.. WOW that is bad. The women allowed me to return it but i had to wait for a check for two weeks. she was Great but I had to FIGHT tooth and nail. in return they lost, 1700 on the lens and camera I bought some place else, 450 on the new TV I bought some place else, 300 on the lap top I bought some place else. I pad 2 600 dollers ect.. also they have ONE person that accepts cash and i have waited in line only to have people with credit 3 people back pass me by as i waited.. BS! Scott H 9/28/11 If I am not shopping for my simple electronics at Wal-mart I am going to Best Buy. Recently I decided to build my own desktop (which by the way is much cheaper than buying a desktop in the store). I bought most of my parts online and easily assembled it at home. But of course like any decent size project you always leave one or two aspects out. I still hadn't purchased a monitor or a PCI wireless internet card, so I thought of my local best buy. I only had cash for one at the time so i decided to buy the monitor first. I browsed for a bit, but noticed their inventory was low and disorganized. I asked a couple sales reps, who were very helpful, even enough to notice there was an LED monitor on sale lower than the LCD model. I left Best Buy that day a satisfied customer. The very next day ( pay day) I went back to buy my PCI network card to complete my set up. The guy who helped me the day before was there but was helping an older couple with laptops so i figured it would be a while. No one else who worked there was even on that side of the store so i decided to browse a little bit. I did not find anything that I needed and it just so happens a woman carrying a box no bigger than an ipod box came walking up. I asked her politely if she could assist me quickly. Barely after I got the word "Please" out of my mouth she responded sharply that she was too busy delivering her "package" (remember, ipod box size) and that I should find someone who works in computers (the only guy, still helping the couple). I responded with "alright, you just lost my business permantly" and walked out. I work in retail and I know that this sort of attitude usually stems down from the type of management they have. Obviously the employees have no time for the customers and their questions. All I was going to ask if she could point me in the right direction. So kudos, Best Buy for losing another customer forever. I'm sure I will see your existence distinguished in my lifetime. Randy S. 9/28/11 We bought an LG 47" HDTV about 4 weeks ago. This was our first HDTV and we were very excited about watching all the new series premiers on it. Well just before the premieres started, the sound would not come on sometimes. At other times the volume would go up and down while watching it. We called Best Buy and they said that they would send a repairman to check it out. As soon as he arrived and we told him what it was doing, he started making out paperwork. He told us that he was busy fixing all kinds of brands of HDTVs that had been sold by Best Buy. It seems that they have had problems with the electronics and every other one they sell needs to be repaired. I asked him why didn't the companies fix them before putting them on the market. He said they told him it would be easier to fix them as customers called about the problems. Well, he took the TV and told us we would get it back at the end of the next week. When we didn't get it back we called them and they said they had to order parts. We called them a week later and they said the parts hadn't come in and it would be at least another week. Now they have had it three weeks and it will be four weeks before we MIGHT get it back. I have also had a problem with a computer I bought at Best Buy and they blew me off because I was past the 14 day return period. They told me that they didn't make the computer and that I should call the manufacturer. I have spent a lot of money at Best Buy over the years and now their customer service is virtually non-existent. I will never buy another thing from them and I am filing a consumer complaint with the Better Business Bureau. I am also telling everyone I talk to not to buy anything there either!!! Best Buy! 9/26/11 Do not buy anything from Best Buy! There customer service SUCKS! They are completely unprofessional and DO NOT stand behind the warranty they offer on their electronics. We have a 50' Plasma, purchased the highest quality warranty they offered at the time we purchased our plasma. After speaking with 40+ people and 3 managers, the problem is still not fixed. The warranty covered our issue, so there should be no issues, right? NOPE! Best Buy is a TRAIN WRECK!!!!!!! WBP 9/23/11 I purchased a washer & dryer from Besy Buy 2 weeks ago and still have not received my washer yet! The first delivery came w/o the shipping bolts in the washer, so it had to go back. The second had to go back b/c of the rain & the delivery person "did not feel comfortable" delivering the washer. He called the dispatcher & told her that I did not want the washer. All I can say is that a person who does not want something does not take off work w/o pay to get nothing! Best Buy told me that they would "try" to work me into their delivery schedule during the next week, but get this...during my regular work hours AGAIN! What is it that they're missing. CUSTOMER SERVICE SUCKS THERE! If I had been thinking, I would have checked into SEARS first. Best Buy DOES NOT delivery! Obviously! It is now 6:40pm EST & I just got off the telephone w/a Best Buy Rep.The delivery today was scheduled for 1:30pm & they absolutely could not do any later! I am no genius, but 6:40pm EST is wayyyy after 1:30pm EST. Maybe it would have helped if I could not tell time. Anyway...try SEARS whenever possible!!!!! Pablo Aquino 8/8/11 Hi, today I went to the store 3675 Pacific Coast Hwy Torrance, CA 90505 and I had a bad experience. I usually go there to make my electronic purchases but today I was very disappointed at the people working there, first of all it took me like 20 minutes to get help from a sales associate to help me get a price of an item that was an open box, there was employees walking around the store no offering any help and when you approach to ask them they just said I'm helping another customer and we will be right back to help and they never came back. Finally this sales person came and help giving me the price of the product and when I ask him to run a gift card that I have he went and start helping another customer when he was not done with me, so that is something that I don't appreciate it at all. Since this item was an open box I request to open it since I don't want surprises when I get to my house and find out is missing parts or scratch, so they took like 10 minutes in order to get an approval to open the already open box item, after they open the box and make sure the product was in good cosmetic condition i decided to go ahead and buy it, so they gave me my receipt and gave me the big box and they don't even seal it back or offer any help to carry it after I spent over $1,000..I have to walk carrying the heavy box all the way to the front I ask for some tape and a cart and the guy in the door said, sorry I don't have any tape just go back where you got it and ask them to tape it back, I told the guy that is not my job, it's your job and he got mad and I told him, I need your help, he didn't say anything so after dealing with this situation I just said you know I don't like how they treat customers over here, I just preffer go somewhere else and buy it, so I went to customer service and returned it. I don't feel going back to you store after been a customer for 8 years. I just want to share this so you guys don't loose any more customers for having people that they don't like to work and before hiring them they should hire people that they really need the job. Sincerely, 8/16/11 They really need to be more careful with customers equipment!! I took my Mac laptop to the geek squad because my power adapter stopped working and they absolutely scratched it!! It makes me really disappointed because i tried taking care of it much, since I mean they are pretty costly, and they end up scratching it! I talked to the manager and complained to him what had happened and he said he couldn't do anything about it!? I repeat they need to be more careful with equipment that is not theirs!! Bryan in Fort Worth 8/16/11 When I have been buying all the new music and DVD releases every Tuesday for the past 3 years they were always located in New Releases. For the past 3 weeks none of the new releases have been in that section. I have to hunt around for them and for all the new music Best Buy no longer thinks is important and does not choose to have as inventory, I order from Amazon. When I pointed this out the store manager promptly brushed me off to an associate. Good going! Way to take care of a problem! Thats why your new release section has stuff sitting in it from 4 months ago and about 50% of the new releases never make it to that section. Good marketing plan! Im glad to hear you dont trust your staff to actually stock that section as its an outside company that does it and you have no control over them? They do such an outstanding job, and thats why there are empty shelves in about a third of that section. I will take my 50+ dollars I spend weekly there and transfer my shopping to Amazon from now on as I have to shop there routinely anyway because Best Buy cant carry all that music in their store. Oh and that means my DVD sales, X Box, Stereo, TV and Speakers I purchased have been transferred to Amazon accounts as well! I hope you go broke!!! Sincerely ticked off at management in Fort Worth. Specifically Bryant Irvin if anyone even cares LOL! richie nogan 8/17/11 Horrible Costumer Service, no one was polite to me i've bought so much stuff from best buy and its ridiculous how i cant even make an exchange for a more expense item. i will not be buying anything every again, and will be informing family and friends of this horrible costumer service. VERY DISAPPOINTED Cindy 9/16/11 I sent a check with the application for Black Tie Protection on my dryer I purchased in May. I sent the check, not seeing anywhere, that not only would they not accept the check, but that it would be shredded and that it would be returned to me and there would be a possibility that I would lose this time sensitive offer. So in good faith, I sent it thinking I was covered. I called 3 times to check on it and was told different stories each time. However, conveniently, they did not record any of my phone calls. They told me the check was NEVER received and there was nothing they could do. They basically called me a liar, which makes me the maddest. I will no longer buy any large purchase at Best BUy and will make it my aim to tell as many people as possible what a horrible company they are, unless they make this right. Shirley Penn 9/16/11 In the past I have done most of my electronic purchases with Best Buy. NEVER AGAIN. I purchased a computer from Best Buy a year ago. Over the Labor Day holiday it went down. I took it back to the Best Buy store, and was told they could not repair it there but that it would have to be sent in. It was my understanding that I would be notified if there were any charges. I was told that it was repaired and was shipped back to the store on Monday. Then today I received a call from the Geek Squad asking me if I wanted my data retrieved. I ask how they could retrieve my data if my computer was back at the store. (The store offered to back it up before it went in for $100 and I told the caller that) She laughed and said it cost more than that with them. Then she explained that they had put a new hard drive in my computer, and that the had mine, with all my data, pictures, reports everything. I asked them to just give me back my hard drive but the refused. They said that it would be against company policy. I told them I thought they were holding my hard drive ransom. However to get my data I gave them $60 on my credit card to "check the hard drive" to see if the data could be retrieved. Then there would be an additional charge for actually retrieving the data. I tried talking to the supervisor and got the same story. I was told that I could call corporate if I wanted. I called the corporate office and was first connected to the Geek Squad department. He told me there was no reason that I couldn't get my hard drive back, but consumer relations would have to authorize it. After 35 minutes on hold, I was connected to Erin. After hearing my story, she told me that the hard drive could not be returned because it was destroyed. I ask her why that had taken the $60 if the hard drive had been destroyed. Then she back tracked and said that she didn't if it had been destroyed but that it was against company policy to return hard drives. I asked to talk to someone who made policy. She said she couldn't talk to them and evidently I couldn't either. Well, it looks like the bad guys won on that one. I will never buy from Best Buy Again. I will post this concern on every site I can find. I wonder how many people they have done this too. I wish there was something lower than one star. Best Buy, you have lost my business with work and personal purchases. Kim 8/21/11 Dear Best Buy, you have had my Mac for 5 weeks and first you claimed we poured a soda into it so you wouldn't have to honor the warranty I bought. Of course it was sitting under a shelf in my house so that would be Impossible Then you said you sent it to Apple but you didn't. Now you say UPS dropped it but won't give us any papers to prove it. And you are refusing to replace it. You are the worst!! Manuel 8/23/11 I was recently at your Best Buy store in Brownsville, Texas and can honestly say I was dissapointed with your customer service and even more with the lack of giving a hoot by your Store Manager. I arrived in the store at about 12:00 pm with the intent of purchasing a Laptop computer. I asked one of the girls working the sales floor if a particular computer was in stock and she advised the one on sale was out already and she walked away from me. I asked another customer service girl for help and she said okay and kept on going. I went to the computer counter and waited for my turn in line to get help with a laptop. While in line waiting a person (who spoke only spanish) walked past me to the head of the line and received instant help while I continued to wait. I went to the Geek squad desk and asked the employee behind the counter if he could call someone else to help me because he didn't sell computers and stated he would and turned around and continued to do nothing. After about 40 minutes of being in the store and waiting for service, I noticed the same male employee who i had asked for help, come from behind his counter and help another customer. I went to the front of the store and asked for the manager who was identified as Frank Behr. Frank showed up and I explained that I had been in the store for 40 minutes and had not received any service. I told frank what had happened with the service the computer area girls or lack thereofe as well as the GEEK squad guy who came from behind the counter to help someone after telling me it wasnt his department. Frank stated it didn't matter if the person spoke spanish that they did not get preferred treatment, I told frank that wasn't the issue, but I would beg to differ that customer had only been in the store a total of less than 15 minutes. Frank followed up by saying the computer area had three employees working and I advised him there were only two girls working and he had this annoyed look on his face. I told Frank I had been to this store several times and had purchased several items, but I would not be coming back if that was they way his store was going to conduct business. But a sad story to a happy one, I went to Office Depot where they were more than glad to sell me a Laptop Computer. The folks at Best Buy could use a lesson in Customer Service from Office Depot. 8/23/11 I am so upset ,I truly hate the day that I did business with Best Buy . I went their too add a line on my Att account. Was told by Vanessa the sale rep. that they had the Pantech Lazar but it was one of the phone you had order off line, I ask her how long would it would take an she told me 5 days the max . But I will get it before then that's what she tell her customer .I was given a order #### an it had an scheduled date of the 8-22-11or 8-23-11 for delivery. I still do not have my phone. I have a phone ### but do not have a phone. This is my first time shopping @ Best Buy an Last!!!!!! The saying holds true you get what you pay for I paid a $1.00 for the phone an that's the kind of customer service I have receive . The people @ the store was no help also the manager of the phone DEP. Edward was no help nor was the asst store Manager Tie. Sincerely Yours Walter W 3rd Bondman Walter Bondman 8/23/11 I am so upset ,I truly hate the day that I did business with best buy . I went their too add a line on my Att account was told by Vanessa the sale rep. that they had the Pantech Lazar but it was one of the phone you had order off line, I ask her how long would it would take an she told me 5 days the max . But I will get it before then that's what she tell her customer .I was given a order #### an it had an scheduled date of the 8-22-11or 8-23-11 for delivery. I still do not have my phone have a phone ### but do not have phone. This is my first time shopping @ Best Buy an Last!!!!!! The saying holds true you get what you pay for I paid a $1.00 for the phone an that's the kind of customer service I have receive . The people @ the store was no help also the manager of the phone DEP. Edward was no help nor was the asst store Manager Tie. Sincerely Yours Walter W 3rd Bondman Happy Marie Fontaine 8/26/11 My Oh My!!! All along I thought Best Buy was one of the best electronic store around. Guess I will settle with Staples or HHGregg for much more better deal. Customers' service relation and the way you handle people buying products from you is one of the top requirements to gain customers to buy from your store. How would you attract more people to patronize your store when your PR sucks on that stage. Remember and you should always keep in mind that a good and successful business thrives when you know how to treat customers with respect, giving them time and room for their complaints and following up on them. I love Best buy because they have everything that I wanted in an electronic store. But if this losing streak continues towards the customers, I might have to walk away from them and find myself going somewhere else where I will be heard and attended to. Thanks and Have a nice day. Karen B 8/26/11 We purchased a dishwasher , electric range and a microwave less than a month ago from Best Buy , They made good on the dishwasher when the pump went all over my new laminate floors . Then I went to use the clean cycle on my new stove and a flame went from the bottom to the top of the oven , we shut it off , let it cool , tried it again and it blowed the circuit breaker !!! NOW HERES THE ISSUE ........ THE SENT A YOUNG MAN OUT TO CHECK THE STOVE , HE THEN INFORMED US OUR MAKE OF STOVE NEEDS A 50 AMP BREAKER WE HAVE A NORMAL 40 , HMMMMMM FIND THIS TOTALLY WEIRD , BUT OK THEN WHY IS IT ALL THE OTHER STOVES THEY HAVE CAN CLEAN ON A 40 AMP BREAKER ??? THEN THE YOUNG MAN THAT SOLD IT TO US CALLS AND HE IS GOING TO CHANGE IT OUT FOR A DIFFERENT FRIGIDAIRE STOVE , I SAID OK THAT IS FINE WITH ME , 2 HOURS LATER CALLS ME BACK TO TELL ME THE STOVE IS ON BACK ORDER AT LEAST 8 WEEKS BACK . SO THEN TRYS TO GET ME TO TAKE A STOVE WITH LESS FEATURES THAN MINE , AND IF I WANTED A DIFFERENT BRAND I PAY THE DIFFERENCE , WELL OK THEN , I MIGHT AS WELL PAY FOR THE NEW BREAKER , IF THE WIRING DOESNT HAVE TO BE REDONE TO OPERATE THE 50 AMP BREAKER , YOU KNOW PEOPLE NEED TO BE TOLD IF ITS 40 OR 50 THEY NEED TO BE TOLD THE SPECS ALOT BETTER !!!!!!!!! NOW I AM WAITING ON THE MICROWAVE TO BLOW UP , ANYONE HAVE ANY IDEAS ON HOW LONG THIS WILL BE ????? VERY ANGRY CUSTOMER HERE AND TIRED OF DOUBLE TALK , SO NOW I USE MY PORTABLE LITTLE OVERN SHEESH WHAT IS LIFE COMING TOO ??????? Geez 8/29/11 I viewed reviews on 3 stores near me (zip 98685) and they were so bad I am afraid of wasting my time going there. Then I Googled BB Cust Ser and found so many bad reviews by others I have no intention of ever going to any of their stores. Thanks all of you for the warnings... yikes! SHEILA 9/1/11 Computer has been in repair longer than in use. Only working 3 1/2 months of the 8 months I have owned it. Manager lied, said they sent it to hP BUT had not, Geek Squad, now it has 3 mother boards replaced and have been told good luck with that. It is a lemon for sure, by a guy at Best Buy and another at hp. So now trying to get help directly from hp. At least they are talking about the problem. Best Buy was rude, unhelpful, and told me it was not there responsibility after 14 days, and for all they know maybe this model was recalled. I am a customer of hp spending tho0usand over the last few years, and now I am treated like where else are you going to go????? and its not like you can get a loaner while your computer is in the shop, your just screwed and at their mercy. They suggested we just buy another one. Seriously. Corporate assured us, they would get someone to help us, they dropped the ball too. Some corporate manager named Dean. No help, and Chris at Wentzville Best Buy, no contact, no follow up, we had to call repeatidly to get any information and then it was the typical, I know how you feel. sure you do. He even told me, my problem was not his problem. It was NOT HIS JOB to know what was going on with my computer. Hoping somebody at hp will help me as I have contacted many different divisions and still on hold.Hate this. Carolyn Strom 9/12/11 The Best Buy store in Twin Falls has extremely poor communication with costumers. The have failed to contact me about completed computer work on several occassions. They have given wrong replacement information and appear very disorganized. I also have a concern with the honesty and integrity of some employees. Laurie Campbell 9/14/11 I can't believe that we were bringing our lap top in the 4th time & I was told when picking up for the 3rd fix that we would get another one to replace it. What good is a warranty when you don't stand behind it. The told my daughter I had misunderstood about the replacement no you change your story & won't do what you should to fix the problem. Whirpool HE set 2 repairs within 2 years, 3 non working lap tops 1 Frigidaire stove broke computer inside 1st yr. $900 camera broke. Had to have the appliances fixed under warranty. Bringing the other items to your store's is a joke! I should charge you my hourly fee for all the hassel we go through with your store!  Norma 9/14/11 My husband and I purchased a washer and dryer a week ago, was suppose to receive a for delivery never did, did my own follow-up call to their delivery center. Finally, we received our purchase but it was not installed because according to the drive we needed a new vent hose for our dryer, so we had to purchase one and re-schedule for them to come out and install the dryer two days later. On the day of schedule the drive didn't show up had to call to find out what was going on, apparently he would be an hour late in which I was never notified again my own follow-up call. Very poor customer service, could careless what an inconvenience they caused. Had to miss two days of work using my own time, in which they are obviously not going to compensate me. Have been a customer of Best Buy for a while very disappointed, will not continue to shop with them. Alain B 9/8/11 Terribel waiting time over 25 minutes - I am a silver club member and will never buy anything from this company. They got too big and forgot the customer service along the way cathy miller 9/9/11 After spending over 1400 dollars on a computer at Best Buy, my daughter and I took it home only to have it keep comping up with a driver corrupted error and shutting down every two minutes. We called the geek squad and after an hour, we were told to go back to factory settings. No explaination on how to do this but we figured it out. Didnt work. Took the computer in and they said that it needed another fan? Ok paid for that, took it home, still the same thing, took it back again, they said they would give a new computer with new graphics card and power supply, took it home, oh and when i picked it up it wasnt in a box and i explained to the clerk that I came in with a bunch of boxes, he stated I didnt need those any longer? Took it home only to get a call from them that I needed to pick up the boxes that the KEYBOARD AND MOUSE were in, so went back picked them up, my daughter started the computer and guess what!! same problem. So I took it back after and demanded a refund. I was done with them. They obviously lied about putting in new parts!. Now I am waiting for the refund to go back on my debit card and it has been over 24 hours. I am waiting for the corporate office to open ..never again..bestbuy is the worst. please bring back circuit city! Iris 8/25/11 About 6 months ago I went into Best Buy in CDA, Id to purchase a nav system and remote start. My boyfriend and I explained to them they weren't going to be installed right away the guy said no problem. So we proceed to ask about cost of install asked about all costs the guy told us buy pass modwill cost extra I knew it would no mention of cost on nav and speakers 30. So I spent almost 2000 dollars. With quote of everything 160 now they tell me over 300 and won't return my money boxes never even open and still have seal. I work in the car industry not good business for them. Get everything in writing before you purchase any thing. Neil of Texas 7/8/11 On Monday, July 4th 2011 I went to Best Buy to purchase a TV. I knew the make, size and Model number. Due to the poorly trained people (I had to deal with four different people for this transaction) the entire purchase took me over two hours before I could get out of the store. On Thursday, July 7th, 2011 I called the store to verify delivery (scheduled for Saturday, July 9th 2011). They told me that someone would be calling me on Friday to tell me what time it would be delivered on Saturday. Having not heard from anyone by 7:30 PM on Friday, I called the store to see if it was going to be delivered the next day. I was told that they "screwed up" and delivery wasn't scheduled. I promptly cancelled the order and bought the same TV (for less money) at another (not Best Buy) store. No wonder, all of my friends said not to go to Best Buy. They won't be getting any of my business from now on. They not only made the entire experience distasteful, but lost a sale and a future customer. I will tell everyone that I know about this... Bert Gurchiek 7/8/11 I bought a laptop and I did not even get 10 hrs. worth of usage on it. The cooling system went out and they would do nothing about it. I paid over $1000.00 for it, and it is junk. I had all of the waranties and coverage; and they just wanted to send it off somewhere. The Geek squad did not even look at it. Yous should know that with a name like the Geek Squad......you are just going to get ripped. When they sold the warranty to me, they acted like it would be replaced immediately, now two months later, I am out. Best Buy and the Geek Squad service absoutely stink! Kevin Dehan 7/11/11 Don't EVER buy anything from Best Buy! I bought a $900 Samsung laptop computer in Springfield, Oregon. These people sold me several programs, anti virus program, GEEK squad "service" and an extended 1 year warranty. After 90 days and 4 trips to the store for repairs, I asked for my money back. They refused! I asked for an in store credit, they offered me $215.00! I asked for the Corporate Office phone number, they gave me a number that was disconnected. I went online and found the Corporate Office phone number and called. They too refused to give me back my money stating they will fix the problem. Excuse me? After 90 days and 4 trips to Best Buy to "fix" a brand new laptop, it's obvious they don't know what they are doing. They have not heard the last from me!!!! anonymous 7/12/11 Went to get hired by Best Buy, 1st thing they do on their electronic app is make it so you HAVE to put your date of birth, ask if you've been on food stamps, want your Social Security # (this is ALL before ever even having an interview) want to know if you have had other various government assistance. (This is all not only wrong, but I beleive illegal to ask).I will further investigate it. I was then brought in for 2 interviews. The GM was supposedly impressed by me, told me their might be an opening for me at a closer store, I said "great, but if not would you hire me here"? He said "yes, but there is probably a higher position with better $ for you at the other store". Well, after having to re-fill out their 50 question psych test, and app. again I was not getting my calls returned. Tried to contact the GM who said I had a job their and he to would not return my calls. What is wrong with these ppl. IMO I will NOT shop @ best buy ever again, these ppl are a bunch of flakes. Degee 7/12/11 I am totally disgusted with Best Buy. They sell products they don't stand behind and don't give a damn if you are satisfied with their service. The reasoning I got was that they just sell them, they don't make them. In February of this year and after talking to the salesman for a very lengthy time I bought a computer on his recommendation. He also recommended that I did not need the Black Tie Protection because this was such a great product and would last way beyond the contract. I took him at his word and did not purchase it. The protection plan they offer is expensive and is a service contract only and coincides with the manufacturer's warranty. In the first 4 months the pc crashed 3 times. I called the Geek Squad like my papers said to. I was asked if I had made recovery discs and told him I had made them the very first day. I was told to use them and after asking me if they were working he said you are fine now and hung up. Never was I asked to bring it in so it could be looked at. Over the weekend I got a blue screen. The discs did not work so I brought it in. The young man behind the desk was rude to me and another customer standing next to me. (She just wanted to be directed to a certain item.) He plugged in my tower and told me the hard drive was gone and to send it to the manufacturer. When I reminded him of the previous issues he tried to tell me it was a software problem...how stupid do they think you are? This was a defective piece from the start and they refused to take responsibility for it. Yes, they can send it for me but the thing is after 4 times why the hell do I want to fix something that is defective? (Just a note: if I had returned the tower in THEIR allotted time frame with my receipt there would have been a hefty restocking fee and I would have been lucky to get back 2/3 of what I payed.) I called the BB headquarters and spoke to a man named Terry. He assured me he would call me by 5 PM last night....what a surprise that I am still waiting. Never have I dealt with such rude and arrogant people. Most businesses would bend over backwards to keep the consumer happy and have repeat business. Thankfully there is only one of their stores in this state and I have other options for shopping. And we should all be thankful they don't sell cars because their response would be "I am sorry we just sell them, we don't make them. But if you want to purchase this very expensive service plan we might fix it..or not" Bill Bennett 7/12/11 WE PURCHASED A MICROWAVE FROM BEST BUY IN JUNE OF 2009. THE LG MICROWAVE WAS MANUFACTURED IN MAY 2009. IN JULY 2011, I RETURNED THE UNIT TO BEST BUY BECAUSE IT SUDDENLY CAME ON BY ITSELF AND GOT EXTREMELY HOT AND STARTED TO HAVE A BURNING SMELL COMING FROM THE BACK OF THE UNIT. I WENT TO BEST BUY TO SEE IF I COULD GET CREDIT FOR THE UNIT EVEN THOUGH IT WAS OUT OF WARRANTY, BECAUSE OF THE WAY THE UNIT BECAME DEFECTIVE. WE ARE LUCKY TO HAVE BEEN AT HOME WHEN THIS HAPPENED. IT COULD HAVE CAUSED A FIRE. THE BEST THEY WOULD DO WAS TO OFFER ME 10% OFF ON A NEW UNIT. I AM NOT HAPPY ABOUT THIS. Lexington, Ky 7/13/11 Best Buy strikes again....I would think that in this economy a big corporation like Best Buy would be more focused on Customer Service>>> Obviously NOT! They treat their customers like shit...excuse the language but I am terribly upset with the treatment I have received on 2 separate occassions....they are unprofessional, managed to break my new vette's hood release and denied liability! Needless to say my hood release is Still Broken, I will Never buy a damn thing from them again,,,,not even if they gave me a gift card to buy it with their money! This store sucks and the customer service is horrible , quite possibly the Worst I have ever seen in my 39 years on this earth! Am also telling everyone I know about this incident, even running an ad in my local newspaper about the disrespectful and rude treatment they displayed towards me, and I have spent 1000's of dollars at this store and they just lost a good customer who actually has money to spend on luxury items...I guess I will be going to H H Gregg from now on.....and suggest that everyone else do the same Carolyn 7/15/11 DO NOT SHOP AT BEST BUY, IF YOU DO YOU WILL BE VERY SORRY!!! PRODUCTS SUCK AND THEY WORST COUSTMER SERVICE EVER!!!!!!!!!! If you do buy at Best Buy....MAKE SURE YOU GET A WARRENTY....YOU WILL NEED IT!!!!!!! I WILL JUMP FOR JOY THE DAY BEST BUY HAS TO CLOSE IT'S DOORS FOR GOOD! Carolyn Hawkins 7/19/11 I called the Stone Park Store on Beltway 8 in E Houston, My husband had been in their yesterday making an exchange. He has misplaced his driver's license. I called three times all three times immediately the recording came on stating that all associates were helping other customers and there were two customers ahead of me. The first time I waited 15 minutes, the second time maybe 5 minutes. The last time was at 8:55 before closing at 9:00. I think it is apparent that someone needs to be answering the phone at least in case of an emergency. The time it would have taken to tell us if my husband's license was there would have been brief. The stress involved in waiting, hoping someone would answer could have totally been avoided and I would not be writing this to you. Bonnie Thompson 7/20/11 I bought a HP touch computer on July the 3rd on July 20 the computer crash and was told I could not get a refund and I had all doucments when I bought the computer for 745.00 was told that it had a 1 year warrenty but was not told that best buy would not give you a refund unless you return it back in 15 days and my computer crash 17 days later had to get another computer which I did not trust but had no choice. I told rep that they could send my computer back to get a refund she said that was not how it works they send the computer back to hp and they repair the computer and send back to best buy and resale it so do you get a new computer or do you get a repair computer? Who knows! So the next time you consider buying a best buy computer know that if your computer crashes due to bad hardware hope it does it in 15 days! Rich 8/4/11 Good luck getting someone on the phone at these stores Stephanie 8/5/11 I purchased a Samsung laptop at the Best Buy in Deptford, NJ on July 30, 2011. On August 5th I went to use the computer and it had a strange looking screen. I took it back to the store to see what was wrong with the comouter. Iwas told the screen was cracked. this compouter has been sitting on a desk since it's purchase there was absolutely no trauma at all to this computer. I asked what could be don. I was told by Brian Nothstein, that it was nothing they could do to assist, since I hadn't purchased the geek squad plan. This laptop cost 1390.00, I had it for less than a week. The customer service here sucks. The day I purchased the laptop the person that sold it to me, explained that I had 14 to purchase whatever it is the damn geek squad does for you. BRIAN NOTHSTEIN was a real asshole. It is up to the "Deputy of Counter Intelligence" descretion of whether or not to properly assist you. DO NOT buy anything from Best Buy. You are not allowed to return anything and ALL of their service plans are BOGUS. They have been trained NOT to HONOR any plans or accept anyreturns unless thay can restock them, at a charge to you. Stay away from BEST BUY and BRIAN NOTHSTEIN go to hell. You have no personality and NO customer service skills. DMKS 7/23/11 It is really said that we will no longer support BestBuy as a company I have been a long time customer and know every time we had a problem we have been told missed information and get shatfted. So from know on I will never purchase from BestBut again I will go directly to the source as we just purchased a new laptop and it wasn't from best buy . They will loose from me 4-5 thousand in sales and I will tell not 10 people but 100 not to patarnize best buy. With the type of serice that is provided know in this day and age it needs to improve but since they believe they are the only one the aroganze of this will be their down fall. Good buy Best buy see you closing before long with your poor customer service Glenda in Farmington, MN 8/3/11 I purchased my new HP computer in April, 2011, from Bust Buy in Apple Valley, MN. This was suppose to be the latest,and, greatest computer for home use...If it is so great, and have the latest technology, please tell me why no one bothered to tell me that it did not have internal speakers? I made several trips to different BustBuy stores to try and find out why my computer had no sound...no one knew. They were as baffeled as me. So, I called HP. Their representative at least tried to help, and after 4 hours on the phone, and trying every troubleshooting program she had, it was then that she told me that I had a sound card and needed to buy external speakers...At least she gave me an answer. I returned to BB and purchased a set of external speakers. Guess what? Still no sound, so I boxed up the unit and brought it back to BB so that the GEEK Squad could figure it out..Well, that is a joke and a half. Yes, the young man did try to determine what was going on with my unit...he could not. I think it is impossible for the GEEK Squad to diagnose a problem on the spot. They absolutely have to keep your unit for 24 hours so it can be hooked up to their internal diagnostic equipment, and see what is going on. They promise to call you within 24 hours to give you their results...Then they do not call. I waited over 36 hours before calling, only to be told that the GS was too busy with customers to speak with me. I left name, number, they promised to pass it on to the GS....guess that didn't happen, so I called the next day..my unit was badly infected with viruses, worms, trojans...well, Kapersky, how did you let that happen so quickly? Then I had to make a choice: 1. Let them clean it for $200, or 2. buy a 2-year protection plan, plus a free year of Kapersky, and cover 3 computers on an unlimited basis for the grand price of $200. What choice did I have? I bought the 2 yr program, over the phone. I had the young lady go over all the details of what I had just agreed to buy. When she got to the free year of Kapersky Anti-virus protection, I told her that I had it on all 3 of my computers, and it was good for 2 years. So, was I going to be able to keep the new program and install it when my 2 yr protection was up...She told me that I could add it on at the end of my 2 yr protection. Imagine my surprise when I went in to pick up my computer and was told that my free 1yr of Kapersky Anti-virus had been installed on my computer. How was that possible, I asked? The clerk looked at me as though I were speaking Vulcan. I went over what I had been told when I purchased the protection plan. Her words to me, "Well, that's not how it works, the anti-virus is activated at purchase, and there is nothing that can be done about it." She told me that I could give it to someone else, install it on another computer, or throw it away. Needless to say, this will be my last purchase at BB. I will take advantage of my 2 year protection plan, and they can bet on having to see my smiling face on a regular basis. I think with 3 computers, I will be having many, many problems. I will be expecting to get a print out of everything that they do each time one of my units is taken in for a check-up. Remember, I have 2 years of unlimited service on 3 computers. Do you think BB will be tired of seeing me by the end of the 2 years? Do I care? They stink when it comes to taking care of their customers. If any of the people I dealt with were working for me....they would have been told, "Here's your hat, What's your hurry, and Don't let the door hit you in the butt as you leave my store." Ohio resident 7/26/11 Best Buy is really a poor place to do business. They add interest charges and back date them from the date of your purchase if you dont have them payeed off by when the promotion date ends. THIS IS A RIP OFF Company. J R in New Hampshire 7/26/11 Concord NH store keeps no records of orders and asked if I was sure I ordered and paid their store as NO one admitted to taking all my personal info, cred info or my order. This store is the worst of any and the last time I ever deal with that company. Christy 7/28/11 They need to add (o stars) for below poor rating! We like most everyone above have bought the so called service plan for a smart phone. Was told it would take 2 weeks to repair or junk out and its been over a month and still no phone. Customer service at best buy is a joke, they have none! I have called weekly and always get we will call you back and never once have they. So now im on hold- ha ha with corporate while he atemps to get a answer for me. I personally will NEVER purchase any thing from best buy and I will spread the word all around my small town!!!! TERESA MELLOTT 7/28/11 THIS IS THE WORST PLACE IN HISTORY TO BUY ANYTHING WHEN SOMETHING BREAKS AND DO NOT BUY ANY BLACK TIE POLICY BECAUSE IF YOU READ THE FINE PRINT THAT THEY DO NOT TELL YOU ABOUT THEY HAVE TO SEND THE PRODUCT BACK 4 TIMES BEFORE THEY REPLACE IT AT 30 DAYS A POP....SO 4 MONTHS TIL YOU GET ANYTHING AND STILL YOU GET NOTHING. MY SONS PHONE BROKE IN OCTOBER STILL NO PHONE.....CALLED CORPORATE OFFICE WITH A PROMISE OF A CALL BACK THE NEXT DAY WITH A SOLUTION...........NO CALL BACK AND OF COURSE CAN NOT GET TO THE SAME PERSON AND....CAMILLE I KNOW YOURE OUT THERE.......SO I HAVE BEEN TELLING EVERYONE NOT TO SHOP AT BEST BUY AND IF YOU DO DO NOT GET THE RIP OFF BLACK TIE POLICY AND WASTE YOUR MONEY......... joanne 7/29/11 I WOULD GIVE BEST BUY A ZERO STAR RATING IF THERE WAS ONE I PURCHASED THE PHONE INSURANCE AND WHAT THE BEST BUY SALES ASSOCIATE TOLD ME IS NOT WHAT THE REAL POLICY IS.EVEN ON THE REAL POLICY IT DOES NOT STATE EXACTLY WHAT THEY SHOULD WE SHOULD ALL SUE BEST BUY IN REGARDS TO SELLING CUSTOMERSTHIS INSURANCE AND HAVING THE MONEY TAKEN OUT OF OUR ACCOUNTS EACH MONTH.MAYBETHEN BEST BUY WOULD REALIZE THERE IS AN ISSUE BIGGER THAN WHAT THEY THINK. BECAUSE NO MATTER WHAT NUMBER YOU CALL AND WHO YOU SPEAK TO NO ONE CAN SATISFY A CUSTOMER,SO NOW I AM WITHOUT A PHONE FOR THIRTY DAYS OR MORE STILL PAYING MY CURRENT PHONE PLAN AND HAVE NO PHONE TO USE. THEY WANT ME TO PUT 150 DEPOSIT FOR LOANER PHONE FUCK THAT WHY I AM PAYING INSURANCE FOR THEN. YOU ONLY GIVE YOUR CUSTOMERS A CHEAP LOANER PHONE ANYWAY.MR.DUNN SHOULD BE ASHAMED OF HIS EMPLOYESS WHO ARE UNDER HIM NOT DOING A DAMN THING FOR THE CUSTOMERS. WELL AFTER ALL WHAT THE HELL DOES HE CARE HE GETTING PAID BIG BUCKS,SCREW THE CUSTOMERS.WHATEVER HAPPENED TO CUSTOMERS ALWAYS RIGHT.BEST BUY IN BRICK NJ EMLOYEES ARE NO HELP, NOT NICE AND BUNCH OF YOUNG TEENS RUNNING THAT STORE BRENDEN AND JAIME FAKE MANAGERS YOU SHOULD BE FIRED AUTOMATICALLY FOR DOING NOTHING OR HELPING A CUSTOMER OUT AS WELL AS ALOT ALOT OF OTHERS.I WILL NEVER SHOP AT BEST BUY OR PURCHASE ANYTHING FROM THERE ANYMORE PC RICHARDS SHOULD PUT YOU OUT OF BUISSNESS BUT DON'T WORRY YOU'LL DO THAT ON YOUR OWN SOON ENOUGH.ALL CUSTOMERS WHO PURCHASED THE CELL PHONE INSURANCE SHOULD SUE BEST BUY. ANYONE ELSE AGREE. Ryan Benedict 8/2/11 as many of you, i have shopped at Best Buy for years, spends thousands of dollars there on stereo equipment, home entertainment system and computers, but as of 6/25/11 i bout a new samsung infuse 4g cell phone, and i purchases the best buy warrenty thinking yea i better get this just in case, so i got upsold a $10 dollar a month insurance, well i dropped it as some people do and it shattered the screen i took the phone in for service on 7/1/11 not even a week of having the phone, after being told id have my same phone back in 2 to 3 weeks i sit here after many calls and complaints with best buy of TYLER, Tx store and mangers it is 8/2/11 and still now i wait for a junkout to be approved so i can get a new phone says it would take 24 hours and its been 26 hours BEST BUY is a POS in customer service i will never buy a phone or anything else from them again and plan to keep as many people as i can from shopping there as well.. Andrea, NJ 7/1/11 I recently purchased an Apple IPAD from your store. I purchased it from customer pickup and asked the cashier if I could bring my reward zone coupon back to get the difference from my purchase. She said yes, as long as it is within 14 days. Yesterday, (within 14 days) I brought my receipt and my 10% reward zone coupon over to customer service. The cashier stated the coupons can not be used on Apple Products. I asked her to show me on the coupon where it excluded Apple products and she could not. I then asked to speak with the manager, Jeremy Hunt who stated the coupon can not be used on Apple products. I asked him to show me where on the coupon I could find this and he could not. His next explanation was that the coupon does not "include" the Apple Ipad and so therefore it is not allowable. When I asked him to show me where on the coupon it excludes the Apple Ipad, he stated the coupon does not include the Apple Ipad and so therefore it does not need to exclude the Apple Ipad. I feel this is a gimmic to get customers to come into your store with the thought that they are going to get a 10% discount. Unfortunately, after you read the fine print on what the coupon can and cannot be used for, the customer realizes that it's not worth it and still buys the item. I purposely purchased the Ipad from Best Buy because I knew I had a coupon. I could have easily went to the Apple store and purchased the same item for the same price. Not only is the coupon misleading, but the staff at Best Buy told me one thing at the time of the purchase and the opposite when I returned with my coupon. This is misleading and a terrible incovenience to the customer for making the trip to the store. The coupon does not even mention tablets being included or excluded at all. The coupon however excludes Apple IPOD, and Apple IPAD accessories. I will always think twice before purchasing an item from Best Buy again. Store is #581 My purchase took place on 6/17/11. Reference number 0581002 Daniel 7/2/11 Do not buy anything from Best Buy they will always leave you stuck when the products they sell are defective . They should have disappeared like circuit city their techs no nothing about any products they represent !!!!!!!!!!! Cleo 7/2/11 When starting up my computer, it stalled on the microsoft blue screen. It was still under warranty so I took it into the Sacramento store. After almost a week I finally received a call that it needed to be restored. There was NO mention that the warranty did not cover the restore or that there would be a $200 charge to restore. I would NOT of had them restore it as I have my own restore CDs and could do it myself.Being on a fixed income this is an outrageous amount for a simple restore. I will never buy another thing from Best Buy. I did not authorize the charge. mary chierici 7/5/11 Best Buy should really be called Worst Buy i will never ever purchase another item from there ever again your customer service is the Worst once you buy an item you are on your own if something goes wrong their motto is oh!!! WELL too bad, if the business goes under it was your doing for the lousy customer service you provide. I purchased an HP laptop on may27th 2011 on july 4th i noticed something wrong with the screen i took it back to the store and was told i neede to pay $84.95 to have it diagnosed then pay wahtever for fixing it i was outraged i refused and wanted my money back they so much told me to get lost i was so angry i then called Hp and was told no problem its under warranty and they will honor it.So i thinking Worst Buy is ripping customers off they truly suck worst customer service ever!!! next time go to Staples they are much better. CWhite 7/5/11 I purchased $5000 worth of items a month ago and the total experience has been horrible. The day I purchased Best Buy gave a free X Box with the TV. The sales rep did not include the perks. It took over 2 hours for them to exchange and re ring my purchase. At that time Best Buy stated All items would be ready for delivery on today. Best Buy called me less than 30 minutes before they were to deliver to say my entire order is not ready! The Best Buy has the worst service! Do not purchase from them. aaron king 6/23/11 It's really unbelievable to myself, and so many family members, and friends, that go on and on about the service at your store's. The endless bad reviews, on mutable sites. Over and over, bad, wish there were somewhere else to go to get this piece of equipment, lazy workers, passive aggressive. Its just a nightmare to shop at your store's. Went in today to buy a small bedroom T.V., and on and on, the salesman kid kept saying I should buy a bigger one, then he walked away, and said he would be right back. Now I'm sitting in my apt no T.V. guess why? yep you guessed right he never came back, in fact as I left the store in the parking lot there he stood talking to somone standing buy a car laughing away, it truly blew my mind. I came in because Myself and my girlfriend have some rewards that we need to use according to a generated message I revived on my phone. I feel like I have bought so many items from your store's, not just small stuff, 40inch T.V., Two laptops, DVD players, coffee pot, that broke after just 5 months, I did not even try to return it, why bother with your staff. It is truly a horrible thing when you have to wounder whats going to happen when you go in your store's. When I went in with my girlfriend to buy our 40inch T.v. we had to get a manger to tell the employe to help us buy it. There is something wrong with the sound, and we bought the extended warranty, but we are afraid to call about it, we are putting it off as long as we can, just because of how bad it feels to go through another experience with your staff, we have an in home warranty, but its such a drama to deal with your people. This is how bad it is, when my girlfriend called from work to ask about the T.V. I was supposed to buy, I told her I went in and came out with nothing, she was not even a bit surprised, did not even ask what was wrong, or what happened, all she said was "You want to try another place". That's how bad it is, don't even ask what happened, new something went wrong without even telling her. You can be at a get together, and say oh yeah i got that at best buy, and the first thing is " they have the worst service don't they?'" Go to yelp, any of them there all the same, bad bad bad. My question is, is there anyone talking about this at the top, dose anyone want this to get better at all?, do you read these web site's like Yelp, and so on?, and see these horrible reviews, and that's just the people that write them, what about all the ones that don't say anything and just leave. For every one that writes like myself theirs 50 that don't. Well I'm here without the T.V. I was supposed to get for the bedroom. I do want you to know this is nothing personal to whoever has to read this. I'm just going to wait for my girlfriend to get home to go to Costco to get a small T.V. for the bedroom. I wish you good luck on making things better, you will need it. Aaron king Robert Arctor 6/23/11 If anyone has a REAL contact email or phone for complaints to corporate, lease post it. I have had my broken less than one year old store brand tv in their repair shop for over a month. They returned it once after 3 weeks and had done NOTHING to it and it was still not working. Complaints and going higher up the food chain lead to some kid saying he was "the manager" of the store, who, when I said I wanted t ospeak to the REAL manager, directed me to the entrance, with a posted phone number nobody answers and an email address nobody replies to. I sent the TV back, and now I have been without if for a month. there is an address on the corporate site for customer service info@bestbuy.com I sent a complaint today and got this: AOL Postmaster ----- The following addresses had permanent fatal errors ----- (reason: 550 #5.1.0 Address rejected info@bestbuy.com) ----- Transcript of session follows ----- ... while talking to dsp4xmail.bestbuy.com.: >>> RCPT To: <<< 550 #5.1.0 Address rejected info@bestbuy.com Sonja 6/30/11 Best Buy has no regard for it's customers!! They treat you like you owe them something, they are on the defense and if they think they are being customer friendly, they are sadly mistaken!! I see why they hardly have anyone coming into their stores. These people called the police on me because they overheard a conversation between me and someone else and I said the word "shit". They have no idea about the mobile products in the store or how the plans work. Clueless is an understatment. I made a major mistake in going to best buy. I will use a real mobile provider in the future for all my mobile phone needs! Again, the worst customer service EVER!!! Really you called the police!!!!! Sonja again 6/30/11 They told me that this phone would work with the minute card and I purchased the phone, then learned it was not capatible! Go figure! What do you know? Why are you there if you cannot be of any assistance to the customers needs? BB is the worst! Please people do not spend your money there unless you want complete utter dissatisfaction!! It's not worth your time or energy. File a complaint with the BBB. holly 6/11/11 I am extremely upset and disappointed about the quality of service Best Buy delivery has displayed. We have gone from being excited about ordering our new appliances and the low prices Best Buy offered to total frustration and disappointment! We ordered our stuff on 6/5/11 and planned for it to be delivered TODAY! 6/11!! The first mistake that was made was that our microwave we were given on 6/5/11 was the wrong color. So, we had to take time again out to bring it back to your store to exchange it. The second (but biggest) problem was that our delivery date was changed somehow without us being notified. So, we planned and made arrangements for today’s delivery only to be disgusted and irritated by this mistake made by your employee’s! This experience has been inconvenient and discouraging... My family has now lived 7 days with out appliances!!! We were told by 3 diff. people, the sales person (Aaron) The manager (Amanda) and a delivery person (Lee) *from Best Buy in Lawrenceville, NJ that were getting it delivered today!!! Now, after hours of waiting and making arrangements we have nooooo appliances. This has turned into a huge inexcusable hassle! We were told by Amanda (appliances manager) that someone in corporate changed the order! This is a poor excuse. I also asked what she was going to do in order to get us the appliances delivered today. She said she tried and called everyone she could. She stated that the best she could do was have the order come on MONDAY 6/13! I then wanted a discount/refund/ or something to reciprocate the inconvenience your store and employee’s have caused my family. She said at the most all she could give us is $50.00… Is that the price you pay to a family who has spent over $1800… at your store and has been waiting all day to only find out at 1:30 pm.. their delivery has been changed? Unfortunately, this is one of the worst retail experiences and mistakes we have ever experienced. Hopefully, our order on Monday 6/13/11 will be correct and conveniently delivered! In the future we will NOT be buying anything from your store! A very frustrated and sad customer, Order Date: 06/05/2011 Qty Product Description 1 25 CU. FT. SIDE-BY-SIDE REFRIGERATOR 1 UNDERCOUNTER DISHWASHER-TALL TUB 1 WHIRLPOOL 30" GAS RANGE 1 DDC/SDS HAUL-AWAY AND RECYCLING 1 DDC/SDS HAUL-AWAY AND RECYCLING 1 DDC/SDS HAUL-AWAY AND RECYCLING Lomeli....montebello 6/11/11 security n L-P sucks.. management they harass me I exit through the entrance they got my license plates and I was told the police are going to be called out... what laws am I breaking if I decide to exit through an entrance doors.. I'm not an idiot I'm not walking out if that door has an alarm, is not a fire hazard. no one"s safety is in jeopardy. am I breaking the law or a store policy Max P 6/14/11 I bought a NAS and it was supposed to be delivered 8 days later. Not it has been almost 35 days and I still dont have my product. I ordered it from the website but they said that it is coming from the manufacturers warehouse and they have no idea when I can expect it. My wife and I have spend well over 10,000 in the last 6-8 years at Bestbuy. Once I get my product, I will never ever shop at Bestbuy. I will go to the store and check out the product I really want to buy and then buy it from Tigerdirect or Newegg. Pretty soon you will be another Circuit City. Lot and forgotten because you got too big for your own good. good buy for ever. Irene Neumann 6/14/11 I have purchased a TV instalation package at the Best buy in Columbia Sc, store # 1515, It has been one of the worst expirience that I have ever encounter. If I ever wanted to buy something from Best Buy it is not going to happen, sorry never ever going to put a foot in that store again. Lisa Campbell 6/16/11 I have been a long time, faithful Best Buy customer, I spend thousands of dollars there each year. I never had a problem while shopping at Best Buy in Greenbrier, however when I recently visited the store at 1340 Greenbrier Pkwy Chesapeake, VA 23320 and the associate by the name of Shaunte Cotton who was helping me reeked of marijuana. I was with my children and the smell was so strong that I decided not to purchase my new 60 inch TV from this location, I decided to go to HHgregg instead. I think that Best Buy should evaluate the type of people they select to represent their company. I will never return to this Best Buy location and I will make it a point that corporate staff will be aware of this situation and hopefully this matter will be addressed immediatly. Hobbs 6/16/11 I purchased a HTC EVO 4g from Best Buy in January. I also purchased their Black Tie Service Plan and Dropped Sprints Protection PLAN. Long story short, Within 4 months, Ive had to take the phone back for charging issues, etc. Had to purchase two chargers which I thought the plan covered, Had to send the receipt to the plan for reimbursement and they send me a letter back stating I need PROOF of the plan and my phone (while I put copies of all of this in the letter). Ok the phone a month later still had chrging issues. I took it to BEST BUY independence in VA BEACH, VA. I have never experienced such unprofessional people in my life. No one bothered to troubleshoot my issues, BUT in the past they did which is how I was told I needed chargers. I was sent to GeekSquad. I attempted to explain to these associates that I needed them to see if it was a charging issue I was told " I dont know anything about phones" EXCUSE ME. Pissed off I went to Geeksquad to be told that the phone had to be shipped out and it would take 3 days. I am LIVID at this point because the BLACK TIE plan has yet to benefit me. With roberto j. ortiz 6/16/11 AS A RETIRED REGIONAL MANAGER FOR A MAJOR RETAIL STORE...I HAVE NEVER EVER EXPERIENCED SUCH A LOUSY OR TERRIBLE CUSTOMER SERVICE AS MY EXPERIENCE WITH BEST BUY...IM TALKING ABOUT YOUR STORES IN PUERTO RICO...THEY SHOUD FIRE ALL OF THEM...FROM THE MANAGERS ALL THE WAY DOWN...IT TOOK ME 38 MINUTES OF MY TIME...FOR A SIMPLE QUESTION AND ANSWER...I KNOW YOU ARE IN BAD SHAPE IN THE U.S.,BUT IN PUERTO RICO YOU HAVE A LOT OF COMPETITION....AND YOU PEOPLE CAN BE SURE WE ARE NOT TAKING THIS CUSTOMER CRAPPY SERVICE THAT EASY....YOU GUYS DEPEND OF US...NOT ALL THE WAY AROUND.LOUSY...LOUSY CUSTOMER SERVICE. David oklahoma 6/18/11 I bought a whirlpool 25.3 cu.ft side-by-side frig 5/27/2011. on 6/17/2011 my wife noticed the milk was warm. It was 11:00pm so after calling of our trip for the weekend. we waited till morning to call the geek squad at 9:00am the tech was scheduled from 1pm to 3pm he was on time very polite and quick. He informs me the fridge can't be repaired hands me a work order tells me that since the fridge is only three weeks old it should not be a problems for best buy to replace the fridge so by 3pm I take off to the best buy store with it being 95 deg. out food going bad by the minute I figure that once I arrived at best buy they would be able to replace the fridge since all paper work is in order. well after waiting for an hour talking with at least four clerks and or managers no one was able to replace the fridge. After getting frustrated and wasting over half my day I leave, call the geek sqaud they tell me there was no reason best buy should not replace the fridge being less then 30 days old. They took all my information, told me they will call the store for me and call me back this was at 4:30pm by 6:30pm still no call, I called geek sqaud back they tell me they are working on it and they will call me back. After cleaning all the spoiled food out from the fridge we had bought the week before we had to spend more money going out for lunch, and dinner. finally at 7:30pm a best buy delivery guy calls ask for me and stated that our fridge would be delivered between 8am and 10am on 6/19/2011. I felt that management should have called and explained what was going on. I can only hope that they are delivering the same fridge I bought, because they only told me the scheduled time. And after we spend our last day of our weekend waiting for the delivery, setup and going shopping for new food. Yes I know things breakdown and stop working but handled right and it would not have spoiled my weekend, and food. To the way best buy handled their loyal customers. I'm not sure that we will ever buy from best buy again. we have bought computers, cameras, game stations, Itouches and accessories. friends and family have also bought from best buy. Anymore best buy almost reminds me of walmart to big to care about their customers our friends and family never shop at walmart. David & family David oklahoma 6/19/11 well 6/19/2011 fridge was to be delivered between 8am and 10am its now 12am. alice 6/19/11 Your store in northriverside,Il has no customer skills, you just lost my whole family.. Big family.. they should not call a mother a bad name infront of her children. No people skills........ Don M. 6/6/11 Today my wife & I were at the Best Buy in the Arena Hub shopping center in Wilkes-Barre ,Pa. We intended to buy an IPad 2 for our grandchild's birthday.your price was 498.00. We informed your salesman that we had just seen it at Sam's Club a half hour earlier for 488.00. Since we are good customers at Best Buy we assumed you would match the 488.00 price.A few months ago we purchased an 800.00 dollar dishwasher & 2 months ago a samsung tv set. we do all our electronic shopping at Best Buy but after the way we were treated today we are evaluating our options of doing our future business with HH Gregg which is in the same shopping center.That includes my whole family including our teenage college bound grandchildren. Pamela J 6/6/11 If it was possible to give Best Buy zero Stars, I would. I just purchased a new laptop from them. I was clear with what I needed the machine to do and I clearly asked the sales clerk if I would have to purchase any additional software or if the machine was ready to go. He very clearly told that I wouldn't need to purchase any additional software. And yet, when I got the machine home, it was clear that I would need to purchase $120 worth of software. When I called the store to complain I was only offered a $20 gift card for "my time." I would have made a different purchasing decision price wise if I had been aware of the extra cost. $20 is pathetic and the attitude of the manager was shameful. He was condescending, arrogant, and completely disinterested in keeping me as a customer. Shame on Best Buy for not treating customers with respect. They've lost my business. Marcia M 6/6/11 On 6/1/11 I purchased a Samsung 40D630 series 1080 TV including Geek Squad black tie protection setup, and 4 year warranty. I was standing in the store for over an hour trying to get information and service which was not easy. By the time I concluded the transaction and the paperwork was processed I was extremely tired. I am 88 years old and was buying a new TV for my birthday. After I paid I was informed the earliest installation date would be June 21st. I was too tired to start again elsewhere and had to accept it. Two days later, on Sunday the TV was delivered and this huge box is now on the floor in my bedroom where I worry about tripping over it. I live in a nearby Retirement facility from where many people shop in Best Buy because it is the closest electronics store. Today, June 6th, I found a message on my answering machine telling me my installation date has been rescheduled and gave me the geek squad number to call. When I called I was put on hold by three different people each of whom went through the same procedure of requiring name, address, phone number etc. I was on hold for over 12 minutes and finally hung up and tried again. I did not manage to speak to anyone who could give me any information so I called the local store where I purchased the TV. I spoke first to a sales rep. gave all my personal info. was put on hold. Same thing with the next person. Each time, I asked for the manager. The last person told me she was the manager and requested the numbers on my receipt and after much discussion told me that she would do her best to help me with my problem. The condescending tone of voice annoyed me. I pointed out that the problem was not mine. I did not reschedule the date, Best Buy did. On hold again. Then she said she would try and see if another date this month is available and would call right back. I am still waiting for the call. She knows the retirement facility where I live, there are over 600 residents and I shall certainly let people know the terrible kind of service I am getting. My husband is disabled. Now I have to make sure neither of us falls over this very large box on the floor in our bedroom. If I had not already paid for delivery and would have to pay again to return it, I would do so and purchase the TV elsewhere. I thought by getting it installed by Best Buy and purchasing their warranty I would have protection and service should anything go wrong. I notice the warranty expires on 6/1/15 four years from the date I paid for it. So I am even losing part of the warranty. I also do not understand why the Best Buy warranty should not start after the manufacturer's warranty expires. Kim Johnston 6/7/11 For the second time at our LOCAL store in Ankeny Iowa we were made promises and guarantees that they DO NOT honor. We have asked SPECIFICALLY before a laptop was worked on to CALL US to discuss the issues and they did not. They told us the protection and warranty that we bought was ALL WE NEEDED if ANYTHING went wrong with the laptop......now, they tell us that we need to pay them an additional $279 and THEN we will have ALL the protection we need if ANYTHING goes wrong with the laptop. What I see is that they TAKE and TAKE and TAKE your money but provide us with NOTHING and absolutely NO CUSTOMER SERVICE !!!! Sherry Marshall 6/7/11 We purchased a Insignia 2 1/2 years ago. When we turn on the TV half the screen is black and they it get wavy lines thru it. Tried to get Insignia to fix it only to find out that it is a Best Buy TV. So I went thru Best Buy and have gotten the same run around. I didn't buy the extended warranty so we are out of luck. I will never buy from Best Buy again for anything. I will go some where that treats their customers like people. Laura Brown 6/8/11 If I could give them zero stars I would. And the very worst part is that if you want to e-mail a complaint to their headquarters, you have to pay $25. Their telephone customer service people are completely untrained and you have no recourse when they steal your money. Except to tell your credit card to withhold payment, and I would recommend that, because they will NOT ever resolve your problems with their products. Russell in Florida 6/9/11 In 2007, I purchased a laptop and was given a Best Buy rewards zone packet to fill out. I completed the information and was given the reward cards, making purchases over the years and building points. In May of 2011, I purchased an apple laptop while out of town and did not have my rewards card with me. I was told I could go online to add the points. It turns out that when doing so, I was shocked to find that my rewards zone account is in someone else's name and they've been collecting the points for my purchases for 5 years now. When I called customer service, I was redirected to a foreign call center and believe it or not, the person on the other end could not speak any, ANY, english! She just kept disconnecting me until I was finally transferred to another attendant who spoke broken english. I was assured that the problem would be corrected. One month later, nothing. I wrote the CEO a certified letter explaining the sequence of events. One month later, nothing. It's my opinion that a Best Buy sales representative possibly exchanged my personal information with their own or someone they know and began collecting the rewards points for my purchases and I explained this potential in my letter. Best Buy is the absolute worst in customer service, their employees are nothing but thieves and I intend to do everything in my power to spread the word to folks. If they think that they can ignore this problem and simply avoid me, I'll simply turn up the heat until they do. BEST BUY SUCKS! DO NOT SHOP THERE!!!!!! L M 6/9/11 Best buy is a JOKE!! I will NEVER buy another penny of anything from best Buy!! No one ever reads any of these complaints or anything so I won't hold out any hope..buy I WILL spread the word to every ear I come in contact with!! I wouldn't reccomend best buy to a new york sewer rat! sabina wieder 6/9/11 My laptop has been with the geek squad nearly a month. After spending over $700 to get it fixed it is not not fixed properly and it has not been returned. I have been to the store 4 times and been promised a return phone call from the manager. I am still waiting. My relationship with best buy at this point is probably finished. I am pretty disgusted that as a loyal customer I have been treated this way. Colleen 6/9/11 BEWARE IF YOU AR BUYING APPLIANCES HERE. If I could give a rating of Zero I would! I purchased a washer and dryer (samsung) from Best Buy, McKnight Rd, Pittsburgh Pa. AJ was te individual who sold it to me. Very nice and reviewed everything in detail. He indicated that I must purcahse a dryer vent and gas line (new) from Best Buy so that they could install the new prodcuts. He assured me that the installers were certified to work with gas lines and that the dryer vent kit and gas line were the only items I needed in addition to purchasing the appliances Delivery was scheduled on a Thursday. I was at work. The people arrived to install the washer and dryer and I then received a phone call stating an "adapter" was needed. My Father left to purchase a so called adapter and upon his return, they were gone. That's right. They just left. They told my friend who was also here they were very busy and had to leave. These UNPROFESSIONAL, UNCERTIFIED people left with the dryer titled over and gas lines laying everywhere. I came home to the smell of gas. I have a 14 month old baby in the house. I had to call the gas company who had me EVACUATE my house! The gas company said there is NO conector and the part that was missing was the female end of the gas line that must have been missing. Missing because the $35 gas line I HAD to purcahse was a USED line that didn't have all the parts. Flexible gas lines include the line, two ends and each end has a connection female and male. The manager at this store - KATHY, was absolutley AWFUL! She told me the best they could do was to come back out the following Tuesday and it was my fault for not having all necessary parts available as stated in the Terms and Conditions! At NO time was I told I needed an adapter and come to find oout there was no adapter it was a used gas line they brought that didn't have all the parts She offered NO apologies and for some reason could not fix this. I contacted corporate and Cara helped me. Very nice girl. She said someone would call to reschedule tomorrow. I am waiting to hear from ths person. I think that this should have been handled much differently and Kathy should be terminated. As a business owner, I take full responsibility for any unsatisfied customers. I NEVER place blame on the customer and I do everything to make the situation right. Kathy was not helpful and unapologetic. This was clearly the fault of the unqualified delivery men, who should NOT be installing gas lines. Best Buy should certify their third party delivery men/women and confirm they actuall know what they are doing. I am contacting an attorney. I can not believe these men just left gas lines laying around and the gas line NOT competely shut off. They saw my little girl and had consideration for anyone in the house. God forbid something terrible would have happened. I am still without a washer an dyer and have no idea when they are coming back out. They took my old appliances and never brought the vent kit that I had to purchase. I am seeling a refund for the vent kit, the gas line and will NEVER BUY FROM THIS STORE AGAIN! Jan Jabara 5/23/11 I bought a BOSCH DISHWASHER 9849541 from Best Buy at 10500 PARALLEL pkwy. Kansas City, MO. 5/15/2011 today is now 5/23/2011 8 days later.I still don't have my dishwasher from the St Joseph MO. warehouse/ I was told it would be here by 5/19/2011/ I have been on the phone for the last 5 days trying to get my dishwasher I have been on hold for 1 hour with the corporate offices trying to get help. It is now 6:30PM and I don't have my dishwasher or anyone from the Corporate Offices that can help me... Your Corporate world sucks, moving on to a better company... 5/24/11 I cannot even begin to tell you the disappointment in the way a situation was handled last night. A family friend lost his keys in your store. I arrived to see if there was any way I might be able to help. 3 things that infuriated me to a point where I almost called the cops if it wasn’t for my daughter trying to calm me down. 1. I asked if there could be a page made to ask anyone if they saw the keys (never got his name) but he told me that he has already paged over the entire store…what would have been the difference to page 1 more time? 2.Why couldn’t camera’s have been viewed to see if he did indeed leave them where he thought he did? I know you have camera’s for security reasons. I work for a security company I know how it works and I know if you suspected shop lifting you could have viewed a tape. He just was trying to figure out if someone picked them up from where he left them? 3. It was around closing time..employees were straightening up for closing and TEXTING..3 of them!! If someone is upset (whether it even be his own fault for misplacing his keys) you accommodate..you try and diffuse the situation…so what if you have already paged…PAGE AGAIN!!. I was there 45 minutes after the person told me that he had already made an announcement, MAKE ANOTHER ONE!! What’s the big deal. Try to make the person/people feel like YES they do indeed matter. Don’t ignore and hope they leave the store soon!! I will be contacting corporate this morning and I will never, ever, ever, enter your store again. I will continue to shop where I always have and that is BEST BUY on 35. Take a course in people skills cause your store needs some!! charles meyers 5/24/11 i bought a tv led with the 4 year best protection plan so the guy says no hassle product replacment plan i was simply told its the best we offer if anything happens or goes wrong with it we will fix it or replace it! yeah so i believed him 2 weeks later on mothers day a freak accident happens and my son fell into the tv .so i caal best buy some dumb lady says yeah its coverd bring it in soo i do and then my heart is broken and anger arises as they tell me it is not nothing i can doo and to send it out and see how much it cost .well then i get a call today 1150 dollers they say shit the tv didnt even cost that much its bs so i called corporate well the did little so far to they are soo sorry and its unfortinate but so far all they can do is give me back my warrenty money $119 outta the whole 810 i paid and they will see if they can help me get a new tv sure bet they wont help with money ughhhhh best buy sucksss know and i been shopping only at the same location for 15 years im soooo pissed! alex 5/30/11 I when to the one in la quinta, CA they have the most horrible services I have ever come across Reena in Oklahoma 6/1/11 My response to Stefanie Barber Geek Squad COA Senior, Viewpoint Co-Captain, Hiring and Training Coordinator, BBFB 1499-Tulsa Hills who contacted me after I gavea an online negative survey: I am sorry you felt upset about the answers to my survey regarding our experience at Best Buy Tulsa Hills. Please try to imagine how upset I am almost a month later still dealing with the fallout from this bad experience. We love our new computer, our son was delighted with his laptop and though everyone has been gracious and helpful in straightening out the multitude of problems we have encountered since the unfortunate night we impulsively stopped by your store; we now wish we had done our due diligence. We have since had opportunity to speak with others about our experiences at Best Buy and have heard many similar stories involving, not only the Tulsa Hills store but Best Buy in general. This is the only reason I am taking yet more of my time with this matter. Otherwise I would chalk it up to experience, learn my lesson and move on to a place my friends would recommend. The fact that Best Buy employees are not on a commission sales salary is of no consequence as it pertains to the problems we encountered during our one and only experience with Best Buy. We were thrilled to have the help selecting the best equipment for our needs and did not mind at all the "upsell" of external hard drives and software programs, my husband is a gadget freak and I am sure he would have purchased webcams or whatever else he could have hooked up had it been mentioned. We only wish that the employees helping us would have been able to identify our needs and been realistic in time frames in which work was promised. What your team can improve on is making sure, that they are listening to and taking the customers' needs into consideration. That they know about the products they are recommending and that what they are telling the customer is true. Most importantly that the customer understands what is transpiring during the entire transaction. Of course if the customer is being told something that is not true, i.e. that Geek Squad works on the computers overnight, the customer understanding is NOT the issue, giving the customer honest information is. We drove home over 50 miles RT to have our old CPU to your store by 9pm, and after being assured by both sales associate and Geek Squad members, that getting it in that same evening would ensure our entire work order would be completed the next day, by 11am at the latest. Being told one thing, only to find later something entirely different, is what made us feel like a wallet to be emptied and as if the Best Buy sales motto is," sell now fix the problems later". We had voiced that we would be paying off the entire card balance the next day, yet we had no account number to reference nor did we have a contact number for the credit card company, we were told we would get 8% on our rewards if we paid off during the promotional period (in your email you say 4%) and that we would receive these rewards in coupon form, in the mail 7-10 days after pay off. We were never told at check out that we had to go online , sign up and that it would take more than a month, after purchase, for the rewards to become available for our use. We told the young lady that handled our card application we would be back within two weeks to get an over the stove microwave with the reward points, not once did she mentioned we wouldn't be able to do so. We are trying to be cautiously optimistic that Austin is the exception, not the rule for Best Buy employees. Instead of boasting about his prowess as a technician, he should have listened to our needs. For example when selecting a software package (Microsoft office) Austin should have pointed us to the Microsoft Business; as we had already discussed with him the need to import our contacts and emails from our existing Outlook program(to which he responded it was hard to do but he was the best tech there and could accomplish this) yet he steered us to Microsoft Office Home and Student that has no email program. When we got home with our new computer ( an additional 7+ hours after the time we were told it would be ready) and realized there was no email program on the new computer, we called the store to find out where we would find the email program in the directory as it was not on the desktop, we were told that "almost everyone" uses an online email server and that we should get a Hotmail or g-mail account. After searching the directories we found Outlook in the deleted programs, restored it and purchased it online. Not only did we have to set it up ourselves, after supposedly paying for it to be done, we ended up paying an additional $100+ for the program and more valuable time out of our schedule to set it up. I appreciate that your employees are busy, things get over looked and miscommunications happen. Sometimes these things cannot be helped; no matter how much training time is put into an employee. We feel that this purchase has been the worse customer service we have EVER experienced with so many errors, untruths and for a lack of a better words sheer laziness occurring. Another example of this: we were told our Norton Antivirus would not install on our new computer, it took us 5 minutes to search our old directory and upgrade windows to allow it. We feel, had we been told how long it would actually take to "set up" our new computer, transfer data to the external and partition the old (which we did receive a partial refund on as much of the work was either not done or half finished) we would have not paid the extra almost $200, done it ourselves and had our computer system up and running by mid-morning as were promised we would be and was essential for us. This lack of truthfulness took not only our time, but almost cost me my job due to not receiving emails in a timely manner. Believe me we have taken away lessons from this experience. We will make sure we absolutely understand exactly what we are getting and we will get all promises in writing from now on. When our "rewards" become available for our use, and if we can figure out how to, we will use them online at one time and for our future technological needs we will return to our tried and true patronage of manufactures directly as well as recommendations by trusted friends. cynthia 6/2/11 I purchased a hp computer at your store in madison,ms and my experience was disappointing. The first sales associate was a young man who was very nice, but seems as though he had't been working there long, however, his knowledge of what i was looking for was good. I was looking at a display model of what i wanted and asked him if there was any in stock, he wasn't sure,then he asked a co-worker of his who was female who pulls him off to the side, leaving me wondering where he had gone to. Later, he returns to say that they didn't have that certain model in stock,leaving me feeling frustrated and disappointed,however, i left then returned and asked for the manager on duty who was very professional,courteous, as well as understanding and he sought to my needs. Now,I am saddened due to not being able to return some geek squad cds in the which i don't need. I have never, never used them and i have my receipt. I had called your store located in jackson, ms and this was told to me. These items were purchased on 3/25/2011 at the madison store. What is your policy on returning items with receipt that has't been used? Thank you. Kory554 6/2/11 Oh bestbuy, what happened? Customer service is horrible! i bought my laptop about a month ago, and it already needs to be repaired so i took it in, service was ok. Its been over 2 weeks so I've been trying to get a hold of anyone in the store to check up on my computer and nothing....4 straight days of non stop calling to the location and no one answers...that is until i called the head quarters. C'mon people do your job, best buy is not that busy now and days for you guys not to answer phones. Worst service ever. Candy Ketcherside 6/2/11 4/16/2009 I purchased a HP Compaq with an extended 2 yr warrenty. My mouse left button was stuck and on 5/19/11 I took my PC to the store South County, MO. Told them and they said they had to send out to get fixed. so ok..on 5/27/11 the Geek Squad left message that my PC was being replaced and to pick it up. When I returned to town my brother in law had my PC and it was a TOSHIBA! I took a HP in to be fixed not a Toshiba...after a run around Manager Mike found a HP Notebook to exchange. OK I went in today 6/2/11 with a price tag difference of $50. So when I go to exchange and was transferrring a additional warranty that was purchased over to my new HP I inguired about the time I have left on my presnt extention that ran out on 4/16/12. Jonathan Hansen made it very clear that it won't be honored because I am getting a different PC. I expressed that wasn't told to me when I purchased the extention and why am I being told this now. I would not have agreed and bought it. I was upset and he stated that I will lower my voice or leave. I told him to credit the credit card for the additional extention, I don't want it will not be using your stores anymore.I stated that I didn't recieve a call regarding the action they were taking and I should have gotten my old PC back and I would have purchased a wireless mouse. I was told that when I agreed to have it serviced it became Best Buy property and they were not able to get it back. It was being used to refurbish other PC's! I should get the remaing of my extened warranty and for the employees to be completely upfront: 1) upon buying warranty being told that if an exchange occurs warranty is VOID! I was only told that it will cover hardware only! 2) Upon dropping off to service dept to be fixed, express that it becomes property of Best Buy and will call if not able to fix to see what customer wants (that is why I gave MY CELL #)If they would have called me then I would have taken it back and pought a wireless mouse. NO PHONE CALLFROM THEM!!!! Never, never, never agin will I go to BEST BUY! RATING IS 7FEET BELOW POOR!!!! Debbie in Missouri 6/3/11 I bought a stereo and never even took it out of the box. Went to take it back to the Best Buy Store in Branson today & they would not take it back because they have discontinued it and it was over 30 days. I had used my credit card, so I had a receipt. So What!!! Would not even give me a store credit. Manager was a total jerk. I have been a great customer for years, but I will never shop there AGAIN. There are too many other stores with the same products and prices are not that good to put up with this bull. Went to Home Depot right after and took back 2 items with no receipt and had no problem!! I had them for over 90 days and they didn't care. Pat Ivy 6/3/11 So nice to read the above reviews. Now all I have to say is ditto!! A company that does not care for their customers will usually not survive. Larry King 6/6/11 This Best Buy has the worst service I have ever come across in my time of shopping at best buy, i recently moved to Henderson, Ky by way of Tennessee and Best Buy in Evansville is the only one closest to me that i am familiar and know how to get to, with that being said their customer service is the worst I've ever seen they never answer the phones after calling 20x and if they do answer they are rude and can never answer your question, and or will not transfer you to the department you are trying to reach to acquire the info you need from someone who knows about the item in question, I called today and was hung up on by the phone attendant and he claimed that he thought the phone was disconnected and for and added bonus he couldn't or wouldn't ever answer the question about the item or transfer me to someone else who could assist. Sharmila D. 5/26/11 I purchase the Xbox 360 Modern Warfare Elite for my son December of 09, for christmas. I thought i was wise when i also purchase the warranty for $99.99. Turns out, purchasing the warranty was a waste of my time and money. At the register I was told about the warranty "if anything goes wrong with the console you can bring it in,it will be determined if the product will get repaired or replaced." May of 2011, we took the console back to best buy, (keep in mind we purchase a $400.00 console) Best Buy in return gave me a refurbished console, with Scratches and a crack power supply. IT'S A GOOD THING I PURCHASE WARRANTY!! I contacted Best Buy Corporate, they told me to read my protection guide over. I will have my Attorney read it to them. NEVER AGAIN WILL I PURCHASE ANYTHING FROM BEST BUY. Julie S 5/26/11 Having problems again with the computer we bought from Best Buy. We have also bought thousands of dollars of electronics from them and purchased warrenties for the equipment we got. My husband took the computer tower to them for a diagnostic check and he was told it was the switch and to go to Radio Shack and get a switch and put it in himself. As Happy Bunny says "you suck and that,s sad"!!!!!!!!! Julie S, Iowa 5/26/11 How can the administration team see all these horrible reviews and not do anything about the customer service at the Best Buy stores? You must have rocks for brains. I hope your stores go under. START DOING YOUR FRICKEN JOBS OR QUIT. You Won't Believe... 5/26/11 Best Buy has the worst customer service of any retailer I've ever had the displeasure to deal with. They deserve to, and will, go out of business. 1) After being IGNORED by all sales staff at the Danbury, CT location, I approached a manager for help. They sold a laptop to my niece and gave me a $50 gift card to make up for the poor service. 2) I went to the Sherman Oaks, CA store to buy a hard drive enclosure. I was ignored by all sales people, again. I used my cell phone to snap a photo of 5 employees standing around, ignoring me. I showed it to the manager. They gave me the $60 case for free and let me keep the $50 gift card. The case turned out to be the wrong size! I had to exchange it. 3) I purchased an open box MAC laptop at Danbury, CT. They gave me no OS discs. I went home and did two hours of work then shut down the computer. When I turned it back on, all my work was gone. They left it in Store Demo Mode and all my work was not saved. I had to go to an Apple store to reinstall the software and Apple sent discs in the mail. GEEK SQUAD... my ass! 4) I went to the Woodland Hills, CA store to buy a camera. As a CA resident and film production professional, I am eligible to purchase equipment at a reduced tax rate by filing form 6378. They told me, "we don't participate in that program". They actually said that they do not participate or follow the CA Tax Code! I was not shocked. It's Best Buy. After educating them I got exhausted and paid full Tax. I did not like the Insignia house brand camera so I went to the Sherman Oaks, CA location to exchange it and correct the tax issue. They sold me an open box HD camera but also did not know how to apply the CA Film Tax Exemption. I asked the manager to go Google it. He said, "NO"! I was beside myself with anger. 5) I left the store and called the Burbank, CA store. I asked if they were familiar with the tax exemption. The kid who answered said, "no". However, he Googled it while I explained it to him. He transferred me to the first Best Buy employee familiar with the exemption. She apologized and told me to come over to Burbank where she took care of it. She returned the camera to stock and I repurchased it under the partial tax exemption. She gave me an additional discount on the price for my trouble. THEY ACTUALLY PAY ME TO SHOP THERE BECAUSE THEY ARE IDIOTS! 6) The Sony HD camera I was sold as being MAC compatible is not at full resolution. The salesman didn't know this and the box says it compatible with iMovie. However, it is NOT at full resolution! 7) I went back to the store upon discovering this. The salesman, ACE suggested I return that camera and buy a Canon D60 for $600 more. Since I need a new still camera, I thought it to be a good idea. The acting GM flat out said he would not accept the return. It's a return of an open box item and upsell of another $600. He's a fool! I called the corporate office. They called the GM at the store. He still refused to exchange the camera that is clearly misrepresented on the box (Sony XR-150) as being MAC compatible. I will now call AMEX and let them handle this from here. Ultimately, I will win because I'm right. And AMEX credits your card immediately. BEWARE----as you can see... BEST BUY SUCKS... all across the country! Judy 5/22/11 I have to agree with the reviews --Best Buy will never see me again. Their customer service ---what customer service - they have NONE. They don't take care of their customers. I had to asked for someone to help me. They paged --I waited 5 minutes and said I was leaving. As I was near the door a guy came, I thought he was going to help me - but the other guy told me, "he's helping a customer"! Peeved you betta- ya ----never going back there. I have told everyone do NOT buy from Best Buy. BAD BAD BAD CUSTOMER SERVICE. Would give them NO stars if I could. michael 5/16/11 Black tie is a 300$ rip-off. Not to mention they do "leave behinds" to make sure you wil need service within 60 days. I oWn the software aNd have copies of their customer service manuals. Don't ask how...just don't buy BEST BUY. Yes, they are all about scamming the average customer. What they haven't figured out us that the internet has rendered B.S. Obsolete, we have acess to all the info we need. These people are NOT geeks, they are trained to rip you off. It is no magic that they do. The MRI disc they use to fix PC's is usable by even monkeys. Don't buy a pencil from these non-customer oriented BS artists! Arlette Harcourt 5/16/11 Actually I would prefer a -5 stars rating if it were available. I have been a regular customer of this retailer for many years. On 04/30/11, I went online to buy a cell phone air time card from the supplier's website. The purchase was linked to Best Buy online, but that was not readily obvious, and I discovered it only when the receipt originated from Best Buy. Two days later,I received an email saying that I might have been sent a card with a faulty number and that, if it happened, I should return it for a replacement or a refund. The card arrived several days later and when I tried to have it activated by the air-time company (Locust-O2),I was indeed told that the number was wrong. Last Friday @ 16:00, I called Best Buy to ask for the promised refund but the CSR made a lot of uncertain noises and said he had to see with his supervisor. I would be called back. It never happened. Today, Monday May 16, I called again and the exact same scenario happened except that I was called back and the "supervisor" refused to refund me for the useless card allegedly because it says on BB website that there is NO refund for cell phone cards. I pointed out that I had not made the purchase from a BB website but from O2 site. He just kept on repeating his statement like a broken record. I will file a claim and prevail because I have all the documentary evidence I need, but that is the last time I shop at BB or rather "Worst Buy" as it should be known from now on, in view of the long list of customer complaints I found online. I wonder whether it is utter stupidity or total incompetence which makes a chain retailer like this one lose thousands of Dollars in future sales just for the sake of refusing a justified refund of... $30.00 !!! nellie,columbus,oh 05/15/2011 5/16/11 We just bought a dishwasher from Best Buy store #292 on May 10. The salesman told us that it would be delivered on Friday the 13th. We got a call that morning telling us that there was a dent on the dishwasher when he opened the box so it would not be delivered which meant that we wasted a day of work. We called Best Buy back and asked them than when will it be delivered. The salesman Jason could not tell us when it could be delivered. I than spoke to the manager, Gram and told him that it was not acceptable because at the time of purchase they could tell us the date and time of delivery and installing and why they are not able to do so now. Gram said he had to check and call me back. He had Jason call and inform us that someone will call us on Monday which is today to let us know the time of delivery which did not happen. We had to call them and was transferred 3 times got cut off and finally got through,no one seem to know what happened, spoke to a supervisor also by name of Jason said he will call me back. He did but could not promise that my dishwasher will be delivered/installed this Tuesday or Wednesday. It is so sad that a company like Best Buy has such poor service and does not make an effort at all to correct their mistakes, instead they make it sound like they are doing you a favour. I am not sure what kind of management or policy they have but they need some change when it comes to customer service or they will be losing business. I hope the Cooperate office take note on what is happening out there and do something about it. Aimee 5/18/11 Absolute Joke they are. I dont know how they can get away with what they do. Time to contact the BBB and stop shoping at this dump. jane 5/19/11 MY PROBLEM IS WITH THE GEEK SQUAD THIS IS THE SECOND TIME I HAVE HAD TO HAVE MY TV REPAIRED BY THEM AND BOTH TIMES I HAD APPT AND NO ONE CALLED OR CAME I CALLED AND THEY COULD OF CARED LESS ABOUT ME USEING MY VACATION TIME NOW I HAVE TO USE MORE TIME TO GET IT FIXED VERY UNPROFESSIONAL I WILL NEVER BUY ANYTHING FROM BEST BUY AGAIN I WOULD LIKE TO SAY MORE BUT I CANT IN THIS FORUM Disgruntled Custmer 5/13/11 Worst customer service of my lifetime. The TAX EXEMPT office staff would rather tell a lie when the truth would serve them and ME better. I hate this store. They Don't even rate 1 star. Larry J 5/13/11 I must tell you all stupid people , you said that bestbuy warranty on phone are crap but there is no other company cover if you smach you phone, or spil water on it or computer. People are stupid I just got my phone smach completely and they send me another no no question ask. Stupid People read the protection plan papers. Jerelyn in Tampa 5/13/11 I have been a customer of Best Buy for many years (over 10) and have purchased most of my computers and other electronic equipment and supplies from them. The previous purchase to this last one, was not favorable, the computer kept crashing and it retailed over $3K, it was a highend computer to run games and video, although I only used it for emails and our home business of running an insurance agency. As I only purchased the 1-year warranty, and it was crashing on me, Best Buy said it was due to software, I was so frustrated and needed a computer to run the agency, I purchased another computer, an HP Compaq and a 3-year warranty. Because of the delays and timeframe that the Geek squad takes to run a diagnostic or repair, I try not to take it in but run Microsoft repairs (recommended) on the computer. This last dump crash took it over the top, Geek squad representative says they'll run the diagnostic but will then send it to the service techs and it could take from 2 to 4 weeks. My husband, my manager of the agency, said where's my loaner? I called the Geek squad and spoke to a supervisor, Julie, who my husband/manager asked if Best Buy would use the warranty fee as a downpayment on a new computer. She stated that they need to run the diagnostic and will let the service techs say what's wrong with the computer, and since this is the 3rd service call on this same computer (only because I couldn't be without a computer and kept running it in safe mode and recommend repairs from Microsoft), she states she can do a pro-rated fee only. We asked to speak to the Store Manager at Citrus Park Mall in Tampa, FL and all she did was re-state her previous statement. My husband complained to me that she was being biligerant not to even attempt to help us. He told the supervisor that we bought the three-year warranty for the Geek Squad to diagnose and repair the computer - not to send it out and for such an extended time...with no loaner. Then to say we would buy a new computer, because of the problems we've encountered with this 2nd computer from them in less than 3 years, and she not want to help us buy a new computer is such poor customer service, makes us never want to do business with Best Buy again! We feel it's a reasonable request under the circumstance to ask for a refund of the 3-year warranty we purchased as a credit towards a new computer. eric shachtman 5/11/11 Company doesn't seem to mind if the customer is not satisfied. Their attitude is to simply blow you off....to bad. Eric Shachtman 5/11/11 It's gotten so bad that the sales people won't connect you with a manager. Even a simple request to have a call back is denied. So.. what does Corporate suggest we do??????????? Sabrina 5/12/11 Wow! I had a similar experience as Jonie Potts! I too bought a Toshiba laptop last May 2010 and by July 2010 the screen was going bad (a rainbow-colored swatch about 3 inches wide ran down the left side of the screen.) I've returned the computer at five times to Geek Squad over the past year from problems with the AC cord to the failure of the laptop to even boot up! Then in March I returned it because it wouldn't boot (yet again) and was told they would replace the computer but I had to pay them at least $99 to get my data and photos off the laptop! My response was that if I could've booted the computer in the first place, I would simply "back up" my own data. But they refuse to return my computer because they say if they return it to me (whether it boots or not) that I can't receive my replacement laptop. Bottomline: Best Buy and Toshiba are selling bad product...period, end of story. Sabrina 5/12/11 Best Buy's customer service is awful! That's what my orginal post was intended to reflect...one star!!! Robert Dahms 5/5/11 I baught a new laptop computer at best buy as I was told the company stood by thier customers and would help with any problems. ( NOT TRUE AT ALL ) Eight days later my computer got a virus and I took it in and the first employee of the geek squad told me it would be $135 to fix it and would take a couple days. I asked to see the manager and twenty minutes later a manager showed up. He said "we will not allow you to return it because it has a virus" I told him i didnt want to return it I wanted it fixed. He said "you willl have to pay $200 to get our service and it will take a week to ten days" Bull crap I had been shown by the first employee how to open the start up menu. I took my computer home and got started fixing it myself. Five minutes later I had it fixed. So much for the so called geek squad. they should call themselves the thief squad!!!! I will never do any business with best buy again and have told all my family and friends all over the country not to allow themselves to be ripped off by worst buy again. they will be sorry and will soon be out of business I am sure. Now I got a message about my antivirus that it was cancelled. When I purchased the computer I got a six month deal on it and after 30 days it was cancelled. I called worst buy and was told "you will have to take it up with them" I said I didnt buy it from them I baught it from you. He was very disrespectful by saying " you baught the computer from us not the antivirus that thier problem and yours good bye" and hung up on me!!! I will never go there again and have told all I know not too. phillip deem 5/6/11 I just want to inform you that I will no longer shop BEST BUY due to your policy of FIRING employees who have the temerity to stop a thief. I hope you fail.You are a very poor citizen. claudette 5/6/11 Purchased a tv took it out of the box, tv was cracked and no picture was available. Best Buy manager at the St. Cloud, MN store concluded that the damage occurred as we transported it to our home. Therefore, the tv is not covered for replacement. It is possible that the damage occurred during our transportation, it is possible that the damage occurred in the store. No one knows for sure; however we are stuck with a $500. television that does not work and Best Buy once again doesn't stand behind their product. I am considering a peaceful protest outside the store! Tom Forrest 5/8/11 Hello, The lady that claims to be the manager at you Thousand Oaks store should be fired for rudeness to customers. She refused to tell me her name and tried to kick me out of the store, when I just went in to pick up a Netgear Push2TV HD, that was owed to me because you did not have it in stock when I bought my laptop. So I have already paid for this Push2TV and then after I waited 35 minutes in line, I was told by customer service you did not have my device. Then I was told go to the computer department and ask them. The first guy did not know what he was doing, then the manager told me they already sold my device. So I was unhappy and raised my voice a little, I have already been in the store over one hour just to pick up my device I already paid for. Then the lady that would not give me her name who claimed to be the store manager started yelling at me and told me not to yell at her staff and tried to kick me out of the store. Then they found my device at customer service and she started yelling in a very loud voice "Do NOT give him the device" and kept yelling at me to get out of the store and started making very rude animal noises at me. Yes she made rude animal noises at me. Please email me at tomforrest@htpcompany.com , I am going to ask my Attorney to review this as it may warrant legal action against Best Buy if you let people like this rude and incompetent lady be store managers. Sincerely, Tom Forrest Phone: 805-493-4450 Email: tomforrest@htpcompany.com Tom Forrest 5/8/11 I phoned the Thousand Oaks CA store and they told me the rude incompetent manager that made rude animal noises at me is Marina. The Best Buy employee that told me this did not know her last name. Michael 5/9/11 Ok so I bought a laptop four months ago from Best Buy and it crashed on me already. Since the computer is only four months old I figured Best Buy would fix it for free. I was completely wrong. Geek Squad wanted 200 dollars just to diagnose the problem then charge me an extra fee just to fix it. I am seriously disappointed for what they charge. I could buy a new laptop whats the point in getting it fixed. Best Buy failed to tell me that if I go on the Manufacturers website they have a recovery cd to purchase for 21 dollars. It has everything you need to repair your computer. This is only if it is a software issue. If it is a hardware issue then you have 1 year Manufacturer warranty but will have to ship it in order to get it fixed. Thankfully I wasnt desperate to get it fixed right away otherwise I would have been raped by their prices. And Geek Squad needs to learn how to be customer service friendly what a bunch of aholes they are. Rude and think they know everything well Nerds you know absolutely nothing besides ripping off your customers way to go you deserve the ahole of the year award! Mike in New Jersey 5/10/11 After reading some of the post it is very obvious that Best Buy Coperate Offices don't care about the concerns of their customers. The people who supposingly trained to deal with problems, just give you a "I don't know why or I can't remember". So called managers Nate and Angelica at their Union, NJ store location on Rt.22 are rude and VERY INEPT at solving any kind of problems that may come up. Most customers just want what they've purchase to be exactly what they want and perform like it suppose to. There's definitley no pleasing the customer at this store or any other as I've read in post prior to mine. Best Buy big wigs need to stop looking at the money and focus more on the training of their managers who are a representative of them...unless d**kheads in the front offices train future d**kheads at their stores. abby 5/2/11 This is about the man that had servered them for a long time and was Head and shoulders above the rest.He,worked for the store in Montana.Billings,Mt to be exact.After being on the phone with the worst customer service ever,for thirty minutes,then to get someone that has no understanding nor, a command of the English language.I took the problem to this man,whom they fired for being a loyal employee.He had the problem fixed in a matter of minutes.But he was fired because he stopped a thief...Caught in their very own store.Then to make matters worse?He ,had to wait a month to find out if he was still employed with them or not.They,went on Vacation ...And,made him wait for them to come back,nice job...spend my money from a foreign country& products?????This was a American,who has feelings.Has bills to pay and I might add a life to live .Your store Policy is not very valid,in the real world.I, will have you know and one day you all will go through what he had to go through. Heather in Terre Haute, In. 5/2/11 BEST BUY SELLING JUNK COMPUTERS!!!!!! I bought a Lenovo computer from our local best buy for $279.99 this past Feb. brought it home and for almost 2 weeks it worked, then it didn't come on anymore. After taking it back to Best Buy for repair, the tech in the geek squad took the side panel off and started the computer, informing myself, my cousin , and my uncle that the power supply was working and the problem was with the onboard video card which is a manufacturers defect and would be repaired by them under warranty and returned to me within two weeks. Today I got a call from the geek squad telling me the computer had been returned with no work done due to a bio-hazard and that they were not going to do anything to fix the computer, a manager could not tell me or my uncle what the "bio-hazard" was or where it came from nor did they even supply any type of documentation regarding the problem, the manager refused to open the box and show us the "bio-hazard" and told us to take the box and leave. My uncle tried speaking to the general manager who was out today, and the junior manager he spoke with did nothing to resolve the issue. We have spoken with an attorney and find that Best Buy is obligated to repair... replace... or refund the purchase amount. This "bio-hazard" was not in the computer when the geek squad tech opened it up a week ago. So instead of Best Buy honoring their commitment to selling quality products and resolving an issue that occurred while this computer was in their possession we are now having to take the local Best Buy to court to have the issue resolved. The term "Customer Service" is non exsistent in the Terre Haute Indiana store, they are glad to sell a product but horrible as far as taking responsibility for their mistakes. Whats more interesting is the computer I bought was the last one in stock, a week later the same model was restocked and about $250.00 more in price which suggests to me that this Best Buy knew very well this computer had a problem which is why the computer I bought was so much lower in price. BUYER BEWARE...After this experience I will not make another purchase from a Best Buy again, I can get better products and better customer service from a Wal Mart as well as a competitive price. 5/4/11 not my favorite place--don't even waste my time. i like ABC warehouse. Mike 5/4/11 I was promised a 79.00 dollar credit towards any laptop or netbook of my choice no matter the price and when I went to redeem it they said I couldn't. I spoke to a supervisor who sounded like it was his first day on the job. He was so nervous just talking to me, he sounded like my 12 year old son when he's done something wrong. I especially loved his "empathy checks". "I totally understand how this can be frustrating". I completely understand". He sounded like he was reading out of a customer service training binder! What a joke. Best Buy needs to get it's act together! B.KHIDSUKHUM 5/5/11 I JUST BOUGHT A 3D TV THE SEVEICE WAS THE WORST IN YEARS... Nellore, Ramesh 4/25/11 Do not buy smart phones in Best Buy. They don't tell the truth upfront and no clue on cell phone plans. 4/26/11 BEST BUY DAMAGED MY FLOOR TILES WHEN THEY DELIVERED MY STOVE AND THEY WON'T REIMBURSE ME FOR THE DAMAGE. THEY DON'T RETURN CALLS OR RESPOND TO EMAILS. THEY MAKE PROMISES THEY DON'T KEEP. BEWARE OF BEST BUY Charleen Bailey 4/23/11 Since 1 star is the worse rating, I'm using it. It should be zero! I purchased a new ASUS computer from Best Buy in Richmond after being assured by the salesperson that Dell was crappy and had a lot of problems. Stupid me! The ASUS is a piece of junk, it won't go to the internet, if I had the site in My Favorites, I could get to the site but it wouldn't open any links. It also wouldn't come up and open sometimes when I turn it on. I took it back within 6 months on April 4th, my order said it would be returned on April 12th, I called on April 14th and was told the were working on it but it should be ready that day, I got a call that evening and went in to get it the next day. I returned home hooked it up and I could open the internet but that was all. I took it back and they haven't called me since - that was April 15th. Today is April 23rd, I called on the 19th and was told it was the highest priority and that it would be ready the next day - no call or anything. I agree with all of you who say the managers and Geek Squad are rude and don't care about customers or customer service. I'm amazed at how disinterested the manager was when I asked to speak to him. His attitude was totally unconcerned and I could see he could care less. I was very leery of Best Buy but at the time I couldn't think of anyplace else to purchase a computer - I wish I had ordered it online from Amazon. I'd be better off - they never hassle me about a return. Don't waste your time or money on Best Buy -save the aggravation and just flush the money away. You'll get less stress! Bart Slatsky 4/25/11 Dear Sirs, On a recent visit to your Patchogue, N.Y. store, I had inquired about a Toshiba TV ($500.00). I was informed they did not have it in stock. They didn't even offer to order it! I then waited for them to try to sell me an equivalent unit. After a few moments, I stated, "Nothing else to say?" When I was met with absolutely no reply, I then left, and spent my money on a TV from P.C. Richards. Not happy with your customer service. Unhappily Yours, Bart Slatsky Paul LaMotte 4/9/11 I purchased a Kenwood deck and Sat. radio system from Best Buy and had them install it. So far so good. Six months later the XM goes out, and I had to make an appointment to get it repaired.No charge. No problem so far. Eight months later I am back for another problem with same system. On more Saturday and no charge again. I asked about the system and the possibility it may be bad a need to be replaced. They just said it was fixed and to bring it back if it happens again. Again came and again another Saturday and again no charge, but I really began to question the quality of the product and their ability to install and service their products they sell. Again, they said to just bring it back as they warranty all their work. Six months later and another Saturday I again was in. Again, rather than replace the system they fixed the problem and send me on my way. Another eight months and yes again the system fails. This time they decide to want to charge me for a new deck. I showed them the past work and reminded them I asked earlier about the possibility that the system may be no good. They reminded me that they fixed it each time, and it was no longer under warranty. In fact when I showed the manager at the Alpharetta, GA location all the work orders he said this does not indicate a bad system. In fact, he said the paper work means nothing and he alone would make the decision. I even asked him to at least admit that the system was not reliable, and he couldn't even admit that. But it was his final statement that pretty much summed up Best Buy's service. The manager said I would not get a new deck or system, but I could buy a new one, and they would install it less the installation fee. I asked why I shouldn't just buy the same deck on Amazon, and let the kid down the street install it. His response was, " Yeah, well good luck getting that deck replaced if it goes bad!" To which I replied, " So what you are saying is that your service is no better than the kid down the street because you aren't helping me either!" I went to a locally owned shop that same day, bought a new deck (cheaper than BB) and in fifteen minutes and no appoinment they had me out the door with a working system. Friendly service, local kid runs the shop and takes pride in his work. Thanks for the suggestion Best Buy. James 4/11/11 Best Buy is a horrible company. They arrested my friends wife because they didn't charge her for merchandise they already had in the bag. Wasn't her fault I was there saw everything. THeir Brooklyn goons tried to fight me and illegally imprisoned her. We have a law suit pending ! Pray that we beat this evil empire! Best Buy are globalist that exploit cheap labor from China , Thailand and god knows who else , this evil corporation supports globalism and the destructiuon of american manufacturing and jobs! Horrible company!! Bad bad people!! Trav 4/12/11 Best Buy in Grand Forks, ND..... One account, I had turned to Best Buy to purchase a camera. I wasn't 100% sure of what I was looking for, but I knew what I wanted. I was in search of a professional camera and lenses. What the sales person showed me, and what I researched on line didn't seem to be in comparison, But he assured me it was what I was looking for. Just to be on the safe side I purchased the Best Buy extended plan.... "What a joke, never again" Once I met with someone who knew a little something about cameras, I realized I spent 4,000 bucks and didn't get anything close to what I was looking for. And of corse Best Buy wanted a 10% restocking fee.... I now have four thousand invested in paper weights. Fool me once, shame on you. fool me twice, shame on me... Ok. so after what I have already experienced, I give Best Buy a chance to sell me a computer... LOL! I pick out a complete computer package. I just ask the guy on the floor if I can upgrade the printer. No problem he tells me, we'll simply exchange the printers and I'll need to pay the difference. Well the printer I wanted was on sale, and with the sale price was cheeper than the one in the package. "Until it was rung up" Not only did they charge me full price for the printer that was on sale, they charged me for the printer that they took out of my package, and was keeping at the store. If it wasn't for my earlier run in with Best Buy I may not have noticed until once I was home... This time I gone home empty handed. But confident I made the right choice. Once again I find myself in Best Buy.... "Just looking" But "wow" what do I find, a 77 mm neutral density filter. A filter that will fit my professional grade camera lenses. I am not familiar with the brand name, so I try to open the package to inspect the $39.99 filter before purchase.... I was stopped by what looked to be a manager. I told her I would like to open and inspect the filter before purchase. she told me I could not do that, and asked me to leave the store. I told her if they didn't try to sell people sh_t it there store, we wouldn't need to double check our purchases before hand. I was more than happy to take my business elsewhere. I'm not asking anyone to follow me in my boycott of Best Buy, This is just a simple buyer beware... Make sure you know what your buying long before you walk into Best Buy, their customer service is next to none. Peter Oslin 4/17/11 This comment is a little different. Best Buy markets itself as being on the cutting edge of technology. Yet, when applying for a position in a store, one has to fill out an application per each store. One would think that it would be more efficient to require the applicant to fill out one application for one position and then check off each location that the applicant would be available to work at. I think that the poor customer service commented on here, is a result of not only people not caring, but an inefficient system. A Frustrated Customer!!!! 4/13/11 Bob Mohon, I finally received your money order on Monday 4/11/11, took it to my bank on Tuesday 4/12/11 to cash it and guess what - low and behold - you forgot to sign off on the money order!! I then drove to your store to collect cash and give back the money order but to no avail - the manager that I talked to would do absolutely nothing to help - go figure! Typical customer service that I receive every time I go to your store. I wonder why that is. Oh, I know - it is the trickle down effect of leadership at your store. Even though I tried to show this gentleman the email that you sent me (on my blackberry) indicating the amount and money order number, he refused to even read the email and proceeded to give me excuse after excuse as to why he couldn't do anything. Not surprised by that one either. I would appreciate better customer service from a store like yours in this day and age of financial unstability where companies are filing bankruptcy. I would appreciate getting my money back ASAP!! so this incident is cleared off of my plate and yours as well. I am awaitng a response from you knowing full well that you are on vacation until the 19th of April 2011. Until then I will contact corporate to let them know of once again the shoddy customer service that is being dished out to customers. I am sure they won't care as well just like the last time I called and complained. Go figure -the trickle down effect! A Frustrated Customer!! (after this is cleared - no longer a customer) :-) I can't wait!!!! Brandon from Jackson TN 4/18/11 There customer service is very poor. You try to call and it would take up to 35 minutes to actually get someone on the phone. There customer service inside the store is very poor as well. I think they need to hire new people and especially hire people to answer the phone. Dennis 4/19/11 I believe best buy has the worst customer service ever.They have young kid's selling top price tv's.no one takes responseability,pass the buck.I just had a war with them last friday.I spent over 1200 hundred dollar's on a sony flat screen a year and a half ago.The tv went to crat on 4/8 this yr.I had a 4 yr. warranty on it.So since the other tv was no good,they gave me another one of less money.I had to buy a new 4 yr warranty,plus they are charging me another delivery charge.I will never buy any thing else in that store in poughkeepsie ny.I told the manager from now on i will go to PC Richard's,The manager said go.I guess that is why they are losing money.Very poor help. Zane Brown 4/4/11 After three interviews with managers(laura, charles the gm, and hedon the geeksquad manager) at the Shreveport La store over the course of a month and a half. It seemed that they didn't know what try were doing. The managers would say they they would call me back and did not. They said in a few days we should know something. And now today they told mr they have no positions available in the whole store! Why is this. I applies to two very different positions in the company. Best Buy is supposedly an Equal Opportunity Employer. I feel wronged and I have a family that I must take care of and they took time and gas money out of my pocket for me to come to those now pointless interviews. I am going to talk to corporate an see what they can do if they even care. Shreveport obviously doesn't. Zane Brown I.T. k hinkle 4/5/11 do not use there HSBC credit card---they advertise "free interest" for X months but end up charging you a hefty interest charge---i purchased 2 computers--1 in sept , one in novemeber---i didnt watch the statements close enough to see that they applied every payment to the november purchase so i didnt pay off my sept payment and thus got charged $245 in interest---the customer serice person wouldnt dispute it--said customer has no control over how the bank assigns their payments! On top of this I recently spent hours in the store trying to exchange a cellphone--the black tie warranty is definetly NOT better than sprints----stick to the sprint store. I have exchanged 3 phones now---? selling refurbished phones? mike 4/4/11 They hung up FREAK YOU WORST BY!!~ Geoff Geauterre 4/4/11 Last month I brought in my Asus PC for repair. The problem was a loss of internet connection. It should have taken an hour. A week later, after being told it was some sort of bug in the system, I was informed I could pick it up. I did so, brought it home, took off the tape that was across the front and the CD cover fell off. An examination showed it had been broken in the store, and then 'cleverly' taped back into place so it should not have been noticed. I called back, was told to bring it in, expected that this, too, should have taken more than an hour to fix and was then informed they couldn't just 'fix' it, now they had to send it to another service center, order parts, put it together and it shouldn't taken more than a week. Two weeks later, after expecting someone to call, as I arranged for a Geek Squad agent to come and wire the new router into my system, no one called and the agent was due tomorrow! So I called and found the parts had been ordered, had been delivered, and it was just a matter of time - possibly another week - before everything is put together again, with several days following that for another agent to arrive and wire this mess together and it is just an incredible waste of my time dealing with people who seem to have little or no talent for doing things right the first time when they're to blame for it. Yet, hold on, there's more. I also discovered that a bill had been laid against my account for five hundred plus dollars for breaking the machine myself! Several agents later, I made certain they 'all' knew who was at fault for some measly twenty dollar fix and I am now waiting for the other shoe to drop. I know there's another shoe to drop; I just know it. I can feel it in my bones. Sheila 4/4/11 I bought a Verizon 5 Spot (wireless internet) device. I was unsure about buying it so the kid that sold it to me told me that I could try it out and if I didn't like it I could return it within 30 days and have no further obligation. I returned it on the 22nd day, it would have been sooner but I was moving out of state. Upon the return they didn't cancel my service. I had to go back again to have it cancelled and now I am incurring a $176 early termination fee. I bought it at the end of February and they said oh well on 2 February Verizon changed their terms its no longer 30 days you must have been misinformed. I would have either not boughten it or would have been back sooner if I had known the real terms. I have been into the store several times and I get the same story every time, they are working on it. I have tried calling the corporate office but have yet to get ahold of anyone during their hours. I have had nothing but a headache with this situation that I have been dealing with for a month now. Eugene Chavez 4/4/11 I truly feel for all you folks and your dilemma with Best Buy.Too bad all of us combined can't pool the money needed to close them down by opening a new audio/video chain that understands what a customer wants,within reason.Just like circuit city went bye bye,so will these idiots.They are managed very poorly and really don't understand why they are pissing people off.I thought i was getting everything i needed when i bought my computer,i was not very savy with the anti-virus programs and it is my fault for being as naive as i was.But they sold me a crap program that they were pushing that expired in 30 days.OK,i should have paid better attention,that's on me.What i got after that was shocking,first i talked with someone at the geek squad who told me i had to pay 200 dollars and he will take it out,when i asked how come so much he told me"that's the price,i could call corporate office and complain to them if i like".I wasn't going to tolerate his crap and asked to speak to the manager who told me there was nothing he will do,those are the risks for surfing the web.OK, then why tell people it will stop any virus's from ever invading your computer,and then telling your sales staff just push them,"we need the numbers for sales".So then i decided i was going to get a credit at this point and not let it go.So i speak to a "corporate whore".He tried to buy with a $25 dollar gift card, which by the time i finally spoke to him(4 hours 25 minutes later)i decided to just close the account and shop elsewhere.Point being;i spoke to at least 10 different people and the stories depending on who you talked to,they are very disorganized.Their only consistantcy is that they are inconsistant.They are liars and only blame the customer for not knowing,glad to be leaving and taking my money elsewhere.SAN DIEGO,CALIFORNIA Debbie F. 4/5/11 I purchased a Panasonic Lumix ZS5 and spoke with cashier about warranty protection against accidental damage which the cashier assured I could obtain. He then charged me the extra fee for the warranty. It is now five months later and I dropped my camera (that I dearly love) causing damage. I went to Best Buy just after they opened to see if they could fix it. The young man at the Geek Squad counter stated "that seems like a cheap price for the plan you say you have." I told him about the cashier selling me the warranty plan and if it was cheap how much was I suspose to have paid? He stated "let me see if you can pay the differance." He walked our to speak to a lady in Customer Service. He came back and sent me over to her after she spoke with another Customer Rep. Darlene at Customer Service stated "You do not have the right warranty plan." I asked her to show me how she knew that I had the wrong plan because to my knowledge I had the right one. Then I asked how much of a difference I should have had to pay for the right plan? She responded "I can't tell you that." I said the cashier should have know what he was doing when he sold me the plan. She responded "You should have been an informed customer and known what you were buying, I can't do anything for you. If you want to pay for the repair yourself then we can see if we can fix it." I asked to speak with her manager but she snapped "She is not in yet." Another upset customer 4/5/11 Bought laptop on a 6 month same as cash plan. Was told I didn't have to make any payments until it expired in May, 2011. Paid half of it in December. Got a PAST DUE NOTICE that my payment was late. Called the phone # on the notice and was told the plan requires a payment every month. So I asked why I didn't get this notice sooner since I didn't make a payment in January, February or March. I also looked at my monthly statements and there was no minimum payment required on the statement. So I've been charged a $29 late fee. I join the forces of not purchasing things at Best Buy. Most of their sales people aren't knowledgeable in the area they have them work. Tried to find out information on different cameras and the person in that area had to get someone else to help us, who was very knowledgeable and was very helpful. And their prices aren't the best for home appliances. We've bought an electric stove, washer and dryer from Home Depot and the cost was a lot less and the sales person was wonderful! 4/6/11 Hello Marketing Departments, or whomever receives this message. I have received the same message from both of you at one time. the fact that my personal information was accessed by someone at YOUR end disturbs me greatly. How will you make me feel better about the future attack on my life and possible identity theft? How will you stop this kind of info theft? Simple questions who's answers should be thoughtful and complex and time consuming because so much is at stake. In my case i suggest you combine your resources and buy me a year's worth of lifelock. That would make me feel better, because i'm sure whatever is to come of the information loss will not happen within the next 2 days as the theives pull their crime together. i await your written response. Ken Leche 4/6/11 Best Buy has shown little concern for my problem. On Janauary 31, 2011, I purchased a Asus desk top. In mid March, I received a letter from best Buy that chips in the tower could experience funtional issues over time. Best Buy suggested that the equipment be returned. After going to the Batttle Creek store to discuss the letter (which no one knew a thing about)I've been jerked around since then. Best Buy indicated that new replacement models would be in the store around April 3, 2011. After contacting the store and as of this date, no one can provide me with information a timeline for the new models to arrive in the store for exchange. In the meantime, my tower is funtionally stressed and I am out $1.106.00. Way to go Best Buy...... Robin M 4/6/11 I wonder, does Best Buy pay their employees less than minimum wage? My advice to anybody considering an appliance,TV or theater system or a computer would be "DO YOURSELF A FAVOR AND SUPPORT A LOCAL BUSINESS. YOU MAY PAY A LITTLE MORE UPFRONT, BUT THE AFTER THE SALE AGGRAVATION WILL BE ELIMINATED!" Mr. Mack 4/2/11 Has anyone in this Reviews venting gotten anything straighten out? Last years about 7 months I bought a Panasonic BD-SC300 BlueRay player to view Netflix besides other internet stuff. The young salesman said it was. The reason I indicated it was 7 months ago, I finally hooked up the system, I've been really over my head in a lists to do's. Well, when I hooked up the internet cable, to view Netflix, I could not get a ACTIVATION CODE. Well, after doing the research this is a 2009 model and will not support Netflix. I called Panasonic and they said the same. I went to the Best Buy in Houston, Texas 77042 location to at least upgrade this unit, just the box, too many wires and connections to deal with. So I spoke with the Manager Chris, then the Electronic guy Chris, and was told the chip, was not upgradable. I already knew that. What I wanted was to exchange this unit for a 2010 model which allows Newflix streaming. After all Best Buy sales department sold me a $699.00 unit. I was told NO EXCHANGED, and I could buy a Sony Network Media Player for $99.00 to make it work. I could not even get a discount on this suggestion. I walked out just the same. Wal Mart has better prices on this unit, I checked. Aaron N Milwaukee 3/31/11 Don't buy from Worst Buy. I purchased a $300.00 LG 23" monitor for my home office and noticed a small scratch on the screen when I got it home. I tried to take it back for a replacement 2 days later and was rudly told they would not accept the return - basically calling my a liar. The manager on duty at store 26 in Wauwatosa (Milwaukee) - EVAN was abraisive and rude and made it clear he didn't give a SH*T about the situation. I told him I was a loyal Best Buy customer for years and this was the first time I had any problems. He said, "I don't care if you spend $1 million dollars a year at BB, I'm not going to take this return." There is a trust factor here, so now I feel as though I need to open the package and survey the product before leaving the store, otherwise, you are responsible for the condition of whatever you bring home. Best Buy has the worst customer service I have ever experienced, and therefore I will never step foot in one of their stores again. Gp 4/1/11 On 2/20/11 I purchased a laptop from Best Buy at the HIP in Chicago Illinois. On two occasions we asked if this was free financing no payments until 18 months there associates stated no payments. Based on this we made the decision to purchase. Only to learn this was not the case there employees at Best Buy are not very well informed on terms. At time of check sales associate did not explain in details the terms. So needless to say Best Buy customer service is of no customer satisfaction assistance and i am left to argue this with HSBC the financier who only wants there payment and save me $25.00 late fee imposed. BOTH BEST BUY AND HSBC fails to see the scope of this. best buy will not let me return the item since there employees are not clear on terms. I did not budget for a min. payment nor did I want one. I was hoping that Best Buy would be more Customer Service oriented and apologize and allow me to return my item not the case. We are over 50 YEARS IN AGE and unless BEST BUY offers some remedy to this I WILL NO LONGER SHOP at there stores. The point is there is a new law and i don't think they are properly trained to relay this to customers. For some reason i was confused and since best buy said no payments at all i guess i thought this is Norridge and maybe it does not apply to electronics. I don't think Best Buy is keeping customers for life. HSBC only wanted there money I really think BEST BUY owes me some remedy to the stress of this situation. I KNOW THE NEED TO RETRAIN THERE STAFF CLEARLY. as of today they get an F for Failure to satisfy customer in my book. I think i would have had a better customer service experiance at SEARS Joanna in Houston 3/28/11 I went in to order a pink sony vaio laptop, I had my ad so that I could price match and conviently they did not have the product in the store, I was told by two of the employees that I would be able to place my order on line with the ad and my two reward certificates but that ended up being a lie, I tried and was unable to and I called corporate and the person there was even more rude and did not care that i was told that i could get the price match and use my reward certificates. DO NO USE BEST BUY GO SOMEWHERE ELSE CUTOMERS ARE LIED TO AND TREATED HORRIBLY!! Larry in Des Plaines 3/28/11 I had puschased a camera in Dec. 2010 for a gift for my son in college. The associate in Best Buy took the camera over to the checkout counter where someone else rung it up. I never inspected the box. To my surprise when son was in for Sring break I asked how was camera, he said it had pictures on internal memory and screen was scratched. He assumed I bought it used. Upon futher inspection of box I see that it was an opened item. Sticker on bottom of box. I had paid full price not a open box price. Took it back to store and demanded a new camera. No such luck. All they said is its my problem for not looking at before I walked out. I clearly had a receipt for a New purchase. All they could say was "it's not our policy" Maria in Los Angeles 3/29/11 I don't even know why this site offers a 5-star rating for BEST BUY.. They definitely do not deserve a 5, and i'm sure will never get a 5. I am beyond upset as most of you have posted. Long story short, I purchased a Toshiba laptop..AC adapter broke..one was ordered through GEEK SQUAD "agent," (considering I have that stupid 5-yr. plan) was told 3-5 business days, at the end of the 7th day I called and was told it's a 7-10 day and that I needed to call back once those 10 days were up. I finally received the long awaited package to find out that they had delivered the wrong part. It was a 6-in. cord. ARE YOU KIDDING ME?! So I called the 888 number, where of course they were not able to assist me, not even expedite the shipping. Anyhow, so their solution to my problem was to re-order it again and it should take 7-10 business days. I need my laptop for work and an extra "7-10" business days were not going to do it. The mgr.'s new solution was to purchase one and when mine arrives they will go ahead and provide me with a full refund. Okay so now i have to pull money out of my pocket for their mistake?! Unbelievable.. So I opted to wait, what other option do i have?.. They didn't even want to expedite the product. What kind of customer stands and waits. It's a waste to have a store that definitely does not stand behind their word. They need to re-write every single thing they offer. Horrible sales people. BEST BUY-- You're slipping..i didn't know you admired CIRCUIT CITY so much. But I will never purchase anything from there. Fry's is growing on me. Lynne Ann 3/26/11 I wish you people would STOP harassing me daily to purchase a new Geek Squad warranty; because they never helped me one time when I called for their help!!! NEVER...I would hang up the phone and fix it myself...they would tell me to bring it in, LMAO...Bring it in so they could charge me money, that's right, charge me for a computer I've had less than three months...That's the way the Geek Squad who is an idependent hired by Best Buy to make money!!!! Don't purchase an extended warranty because then they have it forever. Reason I know they have it forever, because my cousin who depends on her computer daily, is two months without it, only because the click button caved in...just to find out later they were putting a new lid on it, why, it is the mouse button on the computer that needed repaired period!!! Extended warranty only covers parts only!!!! Again, my Kapersky is ending in 7 days, I do NOT WANT YOU PEOPLE EMAILING ME TO RENEW.. I'm actually turning you over to the BBB... I should of went to Sears, because I know they stand behind their products and they have their own people working on them, not independents..The only reason I went to Best Buy is because someone purchased it for me as a gift.... I also have a cousin who is experiencing alot of issues with the Customer service and her computer..I'm telling you, it's not a good place to purchase anything and as you can read, there are many unhappy customers...No wonder there suffering in their business.....A happy customer will come back, an unhappy one will not come back and they will tell 20 of their friends and so on.... Good bye BEST BUY...Hope you clean up shop and hire people in your headquarters who knw how to handle genuine customers....GOOD BYE YOU WON'T LAST MUCH LONGER!!!!!! Jean Tyler 3/26/11 I made an appointment to have the Sirius radio installed and when I got there Jean Tyler 3/26/11 I made an appointment to have the Sirius radio installed and when I got there, I was told my name was not in the book. I made another appointment for the following week and was assured I would be the first customer. When I arrived, I was told they did not have the parts in stock to do the work. Calls were made to other stores at my insistence and I was told none of the Best Buy stores within a 30 mile radius had the parts and they did not know when they would get them in. I suggested that it might have been nice if they had called me and told me that rather than have me make another worthless trip to their store. I went to see the store manager and his response to me was "I hear you". I think it might be nice if the President of Best Buy participated in the Undercover Boss show. Perhaps he could straighten the company out. GW 3/27/11 Purchased an LG front loader washer in April of 2008 and of course foolishly purchased the Geek Squad service contract. I was thinking that for once it would be nice to have someone come out to my home for any servicing it might need. We've had older machines for years and I've worked on various small issues on them, a new one would really be nice. 4 months later I come home to a washer 1/2 filled with water. The door of course couldn't be opened because water would come gushing out. I thought "a minor inconvenience, I've got the service contract!". I called Best Buy and was told "we don't have anybody locally that can service that machine. "WHAT!" was my response. "You sold me a service contract and nobody can fix it!?". "Yes was the response, We'll look for somebody and call you right back". Guess what no call for several hours. I called back and got a promise of somebody MIGHT be available to come out in two weeks! Meanwhile my washer is completely unusable. Finally I bite the bullet, put down a huge wad of towels onto the floor, and opened the door! Of course I was greeted with a huge gusher of water. It took quite some time to clean up that mess of several gallon of water. Then the troubleshooting began. Turned out to be some debris that had somehow gotten past the screen in the bottom of the machine. I put it all back together and thankfully the machine worked and continues to work to this day. Several fairly polite emails were answered a couple of apologies but no offer of a refund of the worthless service contract. 2 years later I receive a letter requesting me to RENEW my worthless service contract for $207.97 for another three years of protection. Signed by George E Sherman "Senior Vice President of Geek Squad Services". Mr. Sherman, not only NO, but HELL NO. You can kiss my ass after the treatment that I received and the supposed-ed "apology". Never will I purchase another appliance from Best Buy. Two days ago I bought a new freezer to replace an older one that konked out. We went to Sears and bought a Kenmore brand. Francine Driess 3/19/11 I have been trying, (in vain) to buy a plasma TV, from your Niles store. The manager Alisya, is nasty, and insists I pay for delivery, set-up, plus removal of old set. I can see why on CNBC they make nasty cracks about your store policy's. I also see why your stock's dropped, and continue's to drop. No one can believe how badly you treat customers, least of all me. If you'd help me, I'd love to buy a TV, even after reading the numberous complaints I just read about you. Angry Long time Customer 3/20/11 Today is 3/20/20111 I ordered a blood pressure machine online at bestbuy dot com (on 2/4/2011). Ordering online not always good be aware BAD IDEA BAD BAD in this situation. Here is why..... It was a great price ($91.87 with tax) and few of the competition came close. So i decided to buy here at bestbuy dot com. Delivery date estimate 2/18/2011 The day before delivery I get my first email that says it is "backordered". Great that means I will get it soon right. WRONG. I called the representative gave me a new delivery date. Now everywhere else online prices have gone up. Then email no delivery 2/22/2011 and still on backorder. Ok call again and gave me a new date for delivery. Never arrived and got an email order is canceled. WTF is going on two call each reassured me that my item was coming shortly. So i call again now i get the run around. From Supervisor Bill in Missouri. "did you read the conditions" There were no conditions on emails or given verbally by any rep that states "you may not receive item under backorder". This Supervisor was not only in describe-ably un-customer service like but did not help in any way. Did not even guarantee my refund and said it had to be researched when he could see my payment right in front of him. With out notice was transferred back to a representative to open a "case" to see if i would even get a refund. By the way after all this time now I can only find this product available else where for a lot more because they extended this situation so long with lies and in proper information. Now i get to pay $151.33 for the same item else where. Bestbuy good luck with your poor customer service and lies. Fix this or you will end up like circuit city. GONE..... Michele Shevitt 3/20/11 Customer Service is the number 1 reason Best Buy will not be in business in 5 years! In this economy, people will not continue paying for merchandise, that the company does not stand behind! I took my computer to be fixed 10/10, and was charged $300. I was told the original diagnostic was wrong, that it was just a simple problem, and taken care of. They also suggested spyware, to "protect" the computor from future problems, which I bought, and now, les than 4 months later- the computer is down again- blue screen. I took it back, and was told, that for $250 more, they could "look" at it to see what was wrong?!!! Although they NOW have a new program for $199, it covers the computer for 1 year!!!! Bottom line, they said the "work" that was done, was only covered for 30 days-- WOW for $300!!!! This is why everyone should buy stock in APPLE computers!!! I will be there this week to buy a new computer! James Rosenthal 3/21/11 Best Buy has a corperate policy that prohibits the CSR from giving a Name or ID number. I can see why they would not want there identify known. I purchased A new computer and had them upgrade my lap top with comlete installation and hook up with my printer. They did not hook up the scan portion of the printer and since the one month warrenty is up they will not fix the problem without charging a fee. They admitted this was an error on there part but would not correct the situation. I can see why they are in financial trouble. I will not spend another dime at there stores. With this type of service they will be taken the Circut City route, and soon, I hope. Ron Brown 3/22/11 Last Sunday I paid a visit to the Best Buy in West Warwick R.I. I had a question about hooking up my new Blu ray system. I spoke to a very standofish and arrogant young man in the so called Geek Squad area in the Computer Department. His response to my question was insulting. He tried to make me feel stupid because I had not purchased a router for my computer. Apparently, I am the only man on earth who doesnt use a router and of course, he made sure that those behind me understood what he meant and I am sure he thought they felt the same way. I have been to this store before, and the computer dept. personnel tend to treat thier customers as if they have never used a PC before. In addition, I have encountered computer personel who obviously do not understand the product that they sell and would make anything up in order to make a sale. The quality of service, product knowlege and attitude of your people in West Warwick is terrible. You have lost my business. ted 3/24/11 All the store managers want is to reach their quota. I bought a Sony camera in August of last year. when I bought is the store clerk had told me i had a month to return it for any reason. I returned on the 29th day to swap it for a better camera, or atleast give me a store credit and they wouldn't exchange it to me because of the 15 day return policy. 15 day? I was told 30 days! I was enraged and told my self I would never buy anything from this store. I went back to the store at a later time and ask a store clerk what the return policy was for the same camera, he said 30 days. They are liars. No wander their stock value is going down. edward gonzalez 3/24/11 I had the worst experience ever with your lansing store and the geek squad on site diagnostic. I have spent several thousand dollars at best buy over the past two years and now it looks like today was the last time I set foot in any best buy store. I purchased a new HP desk top and not all the preloads were on the computer. When I went back to the store I was told it would be less expensive if I scheduled an on site geek squad agent. So I did , I paid $129.00 and no one ever showed up. I was told by someone at the 1800 number I was not on the schedule for an agent to come to my home, although I received a confirmation call on 03/23/11 that someone would be ariiving on 03/24/11, between 8 a.m. and 12 p.m. Then I was told I could not get a refund even thoough I did not use the service. Then I was told no one showed beacuse the central dispatch scheduling department computers were down. overall it was a terrible experience and I'm done with best buy. natasha 3/24/11 i just spend 2 hours in Best Buy trying to get my phone fix.Two hours and then they gave me a loaner i can't even get the phone to work in my house. i will never buy another phone or their greek squad coverage again. What a joke. Im so pissed im going to tell any and everyone who's will to listen!!!!!!!!! alan g parish 3/14/11 We have spent thousands of dollars at Best Buy, but that will cease. I have to concur with the above comments that Best Buy simply doesn't understand the definition of good customer service. Last fall, we purchased a supposedly top of the line Toshiba laptop and additional software for nearly $1800. We began having troubles soon afterwards (blue screens, locking, etc.)until it became so unreliable that we returned it in Feb. The geeks kept it for a week and then informed us that it was not a virus issue and had to return it to Toshiba in Kentucky. They said it would be in Kentucky for 2-3 weeks. When the fifth week without the laptop began, we called only to find out that the computor had supposedly been fixed which required a new hard drive and had been sitting at our local store for nine days! The explanation for this was a lot of hemming and hawing and finger pointing. We took the laptop home only to have the same troubles occur within the first week. We took it back again only to find out that the Intel had issued a service bulletin of some sort because of defective chips and that this model had been pulled from Best Buy's shelves after we purchased ours. When asked why we had not been notified, the local store personnel said it was not their responsibility! Let's see. Whose responsibility would it have been??? One BB employee insanely suggested that it was Intel's responsibility! How would Intel know who purchased affected computors? I spent 33 yrs. in a service organization that preached customer service every single day. We spent millions of unrecoverable dollars over the years in that corporation just making customers happy. Best Buy, however, doesn't have clue. There is even more insanity to this story than I have mentioned, but suffice it say that I will never make another major purcase at Best Buy and I have already related this story of abysmal service to many friends and will continue to do so in the future. Shannel Jones 3/14/11 I purchased the Kindle e-reader and after 1 week it stopped working, so I took it back to the best buy where I purchased it at which was in Salem New Hampshire, when I explained to him bout how it stopped working and the manager by the name of Don was really rude and unproffesional, he accused me of breaking it myself and told me in so many words that since I didn't get the warranty with it, that it's my problem, while I'm trying to explain myself he just walks away from me and ignored me, I felt disrespected, I use to go in best buy all the time but because of the poor treatment I got from the manager, and he didn't explain to me what I can do about my e-reader I would no longer be shopping in your store. Carl in Decatur 3/14/11 Went into the store in Forsyth, Illinois on Mar.3 2011, just looking for a battery for my wife's laptop. The Geek Squad took my info and said it would be sent to me by mail in less than 7 days. It is now the 14th and I've yet to recieve the battery. No call back, nothing ! I was told twice that the geek squad was too busy to help me and would call me back....WRONG !! What's worse is that noone can even tell me that the batery was ACTUALLY ordered. When I finally did get a hold of someone about my order, it was a(I use this term so very loosely)customer service rep that told me that they'd elevate my request to upper management to find out the status of my order. Best Buy sucks ass through a straw !! larry vincent 3/14/11 I will be waiting for the day they go under ,because the way they treat people they will. It might take a while,but they will. Robin 3/15/11 Wow looks like we are all in the same boat one way or another!! I got a sharp TV for Christmas! To replace my 11yr old TV thinking wow a NEW TV! Well just like the rest of you I have gone through the "proper Channels" to have it repaired. Sharp has issued a return #. I tried to call the store in Cumming Ga. Market Place Blvd...FYI...anyway Thinking that all I would need to do is call give them the return number and since they have all my information from the purchase we could schedule a delivery and pick up...you would think...no first I get put on hold forever...get sent to every other person than the one I needed. So I called back and talked to the store manager...she was not very pleasant either. She is telling me that I have to come into the store to fill out paperwork to have it returned...I'm getting ready to go now..I'm gonna guess how it will go...I will wait forever and then when we go to schedule it they won't be able to deleiver it for weeks...we'll see....AGAIN CUSTOMER NO SERVICE...WE NEED TO MAKE SURE TO TELL EVERYONE WE KNOW NOT TO GO TO BEST BUY AND MAYBE "WE" CAN PUT THEM OUT OF BUSINESS. iN THIS ECONOMY YOU WOULD THINK THAT BUSINESS' WOULD BE MORE CONCERNED WITH CUSTOMER SATISFACTION!!! What do you think? I know i have a BIG mouth and know lots of people I can spread the word...lets see what happens..... English in Irving,TX 3/17/11 I would like to explain and express my concerns for my local Best Buy Store in Irving, TX. Both my husband and I went into to Best Buy Irving Store #205 last night on Wednesday March 16,2011 approximately 8 o'clock store with the intentions of purchasing a tv that was on sale, that we had previously researched. We had some questions and spoke with salesperson, Yesenia regarding the differences between the Samsung 51" Plasma 720 on sale for $719 and the Insignia 50" Plasma 720 for $629.00. After answering our concerns and questions we decided to purchase the 51" Samsung Plasma 720. However, the tv was not in stock and Yesenia contacted local stores to locate an available tv. She was able to find a location at Best Buy 1730 Pleasant Place in Arlington, TX. She convinced us to purchase the tv in advance there (Irving) and pick up at the Arlington Store to ensure that the tv was held and guaranteed for pick up. When we attempted to check out at the register it was nearly 8:30 p.m. I was using my "Rewards My Choice" gift card that I had received from my employer and had been saving for nearly a year or so...I had saved over $400 gift cards and intended to use our new Plasma TV. Rewards Choice card valued $25.00 Rewards choice card valued $100.00 And (3) Best Buy gift cards - valued at $70.00 She first ran the Best Buy cards worth $70 (approved) and Rewards Choice credit card worth $100 (approved) and then another valued at $25 (declined). I advised her that the cards had never been used and funds should be available for the gift card. The register prompted for the "CID" code on the Amex gift card. She attempted more than five times to run the card. She asked for assistance from the General Manager in the store, Russ Freeberg (not sure of his spelling of last name) for his assistance.He wa Peg in Homewood, IL> 3/16/11 I bought a 32 inch TV/DVD combo from Best Buy. I also bought the extended warranty and paid additional dollars for the TV to be delivered, installed and calabrated since I am 80 years old and don't want to have to concern myself about repairs. The DVD stopped working. I called the number 4 weeks ago. Within a week they sent out a Geek Squad person, Luis. Who was wonderful. Checked the TV and said he had to install a new DVD. He ordered it and returned the next week with a new DVD. Did not work. Ordered another (now 2nd week)and it did not work. Came back a third time with another, did not work. Said I had to get a replacement TV Gave me a confirmation number and was told to go to the Homewood store. Went to Homewood. Waited 20 minutes before anyone came to the desk. This was at 10am when they first opened. Someone came and as I waited took 3 phone calls. Now there are 4 ot 5 people lined up behind me. They no longer had the model I purchased but would replace it with a Best Buy model. Fine. Told me I had to pay for delivery and installation. Reminded her I had paid for that when I first bought the TV. She had to ask someone in another office. Finally, after almost 1 and 1/2 hours said I didn't have to pay. However, she couldn't give me a confirmation sheet since the computer wasn't allowing her to print one out. I had to return the next day. I did. Today I received a call from the warehouse personnel who would be delivering the TV. Said I had to disconnect the existing TV for them to pick up. I called the Homewood store and spoke with a "Manager" Tim, who said he would check into it and call me back. He did not. At 6pm I went to the store with my daughter and son-in-law and spoke with another manager, Johnny, who told me that they would do "one" connection, to the cable, but I would have to have the Geek Squad come back to connect the VHS. This is to happen tomorrow. I'll see. All told it took 5 telephone calls, 3 visits from the Geek Squad and 3 personal visits to the store. This is a very shoddy way of doing business. Margie and Fred from Pasco County, FL 3/17/11 So happy to read that my husband and I are not alone in the hell that Bestbuy is putting us through. On Sunday, 3/13/11 we purchased a 55" LG/LED TV charged to our BestBuy credit card, which we would pay off from our tax money. On Monday, 3/14/11, I purchased a cherry wood TV stand for the TV, and on 3/14/11 @ 9:00pm we decided to assemble the TV stand first and then we took the TV out of the box. My husband has been a valued customer since Oct 4, 2001 and never had any issues and has purchased just recently in less than 1 yr approximately $4,000 worth consisting of 3 TVs and other misc items. When we placed the TV on the TV stand, we turned it on, it was damaged, shattered. The next day, we returned the TV and the nightmare began. We both work for Pasco County Schools and I had never been treated so disrespectful by the Gulfview Store Manager, Sarah. To make a long story short, we are off this week for Spring Break,and this is the way I am spending it...making calls to customer svcs, to the credit card, [which we put a hold on, because we are disputing], to an attorney. We stand by our word that we did not damage this TV, it came to us damaged. Keep in mind we have purchased several items, including 3 previous TVs and we know how to carefully handle these items. I sold my SONY 60" and now I have no TV in my living room. My husband and I actually placed the TV in the car by ourself, because we were not even offered assistance. The store manager, Sarah accused my husband of damaging the TV, the nerve of her to accuse us as valued customers. Yes, the TV was damaged, but it must have been handling damage from their end. Today, due to the aggravation, we returned the other items that were purchased recently. My husband told the store manager, we are getting a lawyer, and she said, we will see about that. What did she mean with this comment? I was offended because we are Puerto Ricans, but we are hard working citizens, did she mean we couldn't afford an attorney? Who can with this economy? We haven't had raises in 4 straight years. Of course not, but we are not paying for this damaged $2000 TV, no way. My husband told the store manager today, we are getting an attorney, and the store manager said "it's your loss". Can you believe this? This store manager doesn't NOT have interpersonal skills whatsoever. We will see what happens from here, but again, WE ARE NOT PAYING FOR THE TV, AND WE LEFT THE TV AT THE BESTBUY STORE, WE DONT EVEN HAVE IT AND DONT WANT IT.....GOD FIGHTS MY BATTLES! James Redneck in Missouri 3/11/11 I give Best Buy Store and Corporate only one Star because the in nothing lower...You can not talk to someone higher than the Store Mananger with a complaint....refresh my mind....if the complaint is about the Store and the Manager why would you go to him and complain again shouldn't you complain to his boss? I think the Mexican who I talked to does not understand that....she needs to go back to Mexico and eat some more Tacos. Be a cold friggin day in hell before I go back to Best Buy or to the friggin Geek Squad. Murray Cacciamani 3/7/11 I will go to PISSEDOFFCONSUMERS.COM where my BESTBUY complaint will be posted right under their site, it also cant be deleted....I sugest they handle my problem. They can call me at 954-873-2965 and handle this or I will post a complaint. Roseann Mazik 3/9/11 I purchase an I tunes gift card for my son and when he went to use it the card said that it had been cancelled. I went to Best Buy and the manager would not even leave his office to help me. He sent one of his customer service reps out to speak to me and she told me that there was nothing she could do for me. I will never shop at Best Buy again. Sandra M 3/4/11 Long Story Short, I bought a lot of high end items from best buy from plasma's to newest front loader washing machine and dryer. Most recently after Christmas I needed another laptop because when I initially bought the warranty Best Buy didn't My problem with this is after all the conversation with the store manager Chad in Oceanside, Ca he said he would talk to the warranty company after coming back to me they said no I didn't have the one for liquid damage. I was FURIOUS because no one at Best Buy told me I needed two separate warranty's. After buying a Apple computer after being persuaded by it's apple Rep Andy Mills, I decided on the Apple. Then after purchasing it they told me I need to buy a 79.95 package for 30 minutes of training just to learn the new Mac! Andy was rushing me through the training and every time I call him he never returns my calls basically he brushes me off. I will warn you the sales push to buy it and the hassle of someone helping you is worth going to the Apple store were you can have one on one training all the time. And to make matters worse I tried going to the geek squad to help me with a couple of things a guy named Mario helped treated me like a second class citizen and he smelled like liquor at work HE WAS SO RUDE AND DEPICTED A VIRAL AND NASTY DEMEANOR. THIS IS WHAT THE GEEK SQUAD HAS REPRESENTING THEM BEWARE!!!! SAD AND ROBBED 3/4/11 ***BEST BUY IS A HORRIBLE COMPANY*** I cannot begin to explain my plight with this "BUSINESS". BAD BUY, in conjunction with HSBC RETAIL SERVICES (Credit card company) have and are currently stealing from me. PLEASE BEWARE! Go to Fry's, Cosco or any other provider. What an EXPENSIVE MISTAKE I've made. All we, as consumers, can do is spread the word and warn others. I will inform my fellow 1750 Firefighters via our networked intra-net. We have a fierce loyalty. You screw one of us, you screw us all. We (our 1750) WILL NOT BUY FROM YOU ANYMORE. I know it's not that many, but it may Just be that extra straw needed to break the back of the big uncaring, Corporate CAMEL. If my "straw" doesn't do it. Perhaps the next word of mouth straw will. OK, climbing down from my soap box now. GOD BLESS AMERICA!! KKMAU. Squires 3/5/11 I purchased a Canon 50d less than 2years ago, with the 4year protection program, which wasn't cheap all together! Two weeks ago I take my camera to geeksquad in order to receive a free cleaning (included with plan). I get a call a week later saying they're replacing my camera because of corrosion, so I assume they will give me the exact camera. Instead I go back and they're giving me two choices: a $600 canon or $800 I started laughing and wanted my camera back. The lady put a request in, to receive my camera back. I come back three days later, NO CAMERA. They stole my camera! All I wanted was a CLEANING!!! Now they're will to give me a Canon 60d, apparently the 50d successor, YEA RIGHT! It's Cheaply made and actually cheaper than my 50d, only plus is video, which I don't even care for!!! I'm pissed and no one can help! The len on the 50d is the same on the 7d, which they aren't willing to give me. OH HELLLLL NOOOO. Judy Michel 3/5/11 I have bought 4 lap computers over a 17 year span. My worst one is the last one I bought at Best Buy November 2010. I have had problems with the Toshiba I bought from Best Buy starting 1 monthe later after purchasing it. It seems all my problems are software related. VIRUS AFTER VIRUS. Yet Best Buy programed it and had some kind of security virus software on it I never heard of. I payed for the black tie warranty with the Geek Squaed, which is a joke. Best Buy in Houston wanted $199.00 to fix my virus problem, computer 1 month old. I was furious, took my computer, my friend who went with me to buy a computer, went home restored my computer to an earlier date and it worked. I put my own virus protection on, Avast and computer worked pretty good. Now it is March, computer is back with the JOKE Geek squad because I got an error Memory dump. Geek squad rep. thought it was a hard drive problem. But of course it wasn't, so am being charged $130.00 to fix a computer less than 4 months old. Whats next Best Buy? I will never buy another thing from your store, nor will I bring back this lemon computer I bought from you. I am finished with BEST BUY, you don't take care of your customers. Found out you will be changing your policy to include 1 to 2 years warranty on your computers that will include soft issues including virus problems. This was what I was told after I was told it was going to cost me $130.00 to fix mine. Halaula too late for me, but it is about time you started taking care of your unsuspecting consumers. I HATE BEST BUY, Iam picking up my lemon and will never step another foot in any of your stores again. If I can keep someone else from the nightmare of dealing with your company I will. No good vibes from this very unsatisfied consumer. You need to close all your stores and not just in China. Cathy Hernandez 3/5/11 WORST EXPERIENCE I HAVE EVER HAD WITH ANY STORE!!!! I WILL NEVER PURCHASE ANYTHING FROM BEST BUY AGAIN!!!!! I placed and online order which was supposed to be processed and completed within 45 mins so I could pick up at the store.....over 30 hours later I’m told that the payment is still being verified!! I called my bank and the amount has already be processed by them...so I call them best buy again (ultimately spending 26 hours calling and checking up) until I get a "manager" who speaks to me like I’m a child and say I just need to understand. THEN has the gull to HANG UP ON ME!!! This purchase was almost $2,000.00!!! I didn’t have to spend that money at Best buy and he treats me like I’m the one who should be thankful!!! WHAT THE HELL!!!! I'm a customer service manager and would be horrified if my managers spoke to customer like he did!!!! I’m so degusted!!! The whole point of ordering online so that it would be convenient!!! THIS EXPERICNCE HAS BEEN A NIGHTMARE!!! I will be telling everyone NOT to shop at Best Buy!!!! Jodi 3/5/11 Best buy swore new ipad was a year away...intrusted them and now 2 months later new ipad omes out. I wrote and called north haven store and asked that they upgrade me take myipad and case and give me new ipad and case and also offered an extra hundred which was generous as it was salesman error but they havent even given vurtes of retun call or email James Stillabower 3/1/11 We recently purchase a television package from the Best Buy store in Everett, Washington. The package cost us nearly $2000.00. At the time of the sale, the sales representative told us that we would not be receiving a part of the package at the time of sale because they were sold out and had the item on "back order". We given a "Fulfillment date" to receive the item approximately two weeks later. We thought that two weeks would be reasonable, and went ahead with the purchase. Two weeks came, and our back ordered product was not in; we were told that a truck would be delivering the item to the store the following Tuesday. I went to the store the following Tuesday; No product. I was told by manager Shelly that it may take SIX MONTHS for the item to be delivered. Wouldn't it have been nice if this information was given to us at the beginning?? As look through all of the preceding reviews of poor customer service and a total lack of concern on the part of Best Buy' I have to ask myself; "Will ever shop there again??" I have very intention of filing reports with the Washington State Attorney General's Customer Relations Department; and I think the BBB should be notified! Terrible way to treat the customer. jim bruno 3/2/11 sales people are not trained enought to answer a simple question. all I wanted to know before I purchased my pc was if I could pay for the product in the store with a credit card the sales person said I could when I went to make the first payment thay said they could only take cash or check but I could pay online using a credit card that is also wrong these people do not have a clue as to whats going on. I guess thats what you get when you pay an hourly rate no motivation to care about anything they really do not care how long you stand in line. I will not shop bestbuy again Tony Bronakowski 3/2/11 I just was on the "Bestbuycares" site to do survey and your site is leaving information that was enter by last user, such as name, phone number or any other personal information entered. I check the site 3 times and each time it had different peoples personal information. TJ Salazar 3/3/11 I would like to invite your corporate security to our 5th Annual Training Conference in Houston, Texas on April 4-8, 2011. I would also like to know if your company could be one of our sponsors this year. We are a non-profit organization 501 c3 and we provide training to law enforcement in North America and Central America law enforcement officers and corporate security. Please see our website to see what we are about. http://www.pittip.org/go/survey/1827/6023/Sponsors-and-Vendors-of-the-2011-Training-Conference Thanks, Sgt. TJ Salazar Houston Police tjsalazarhpd@yahoo.com 713-858-0334 2/26/11 My Husband and I bought a $2,000 TV (regularly $5,000) two days ago. It was a open box TV, and they were missing one of the remotes (touch screen remote). The sales associate had told us he was going to call the other Best Buys in our city to see if another store had a open box TV WITH the remote, and no one did. He said if we were to go to a store and see one that they would honor what they had told us, and that store would give us the remote. We went to Best Buy TODAY, they had the remote with an open box TV, the remote didnt even have a battery, no big deal we wouldve just bought one. The 1st "manager" we talked to said that he couldnt honor it, but if we returned our purchase of the TV at the 1st store then bought the TV at their store we would get the remote, he was so rude and disrespectful to my husband. When we told him that they should honor it since they are the same company, he put his hand up and walked away like we had stated the obvious and he had no rebuttal. We then spoke to Calvin another "manager" and he basically said since we didnt buy the TV at their store they dont care about us. That the OPEN BOX- BATTERY-LESS remote would go to one of "his" customers... not us. I called the other store that we originally bought the TV from and they said they couldnt "control" another store, when thats not what i was asking. We were just asking them to honor what we were told. Calvin said that he could care less if we shopped at his store, or at any best buy for that manner. I work in customer service and from what I know, you, as a company, are supposed to help the customer and make them happy no matter what. Not tell them that you dont care about them. I can honestly say that I HOPE what happened to Circut City happens to Best Buy, with the people they hire and the so called "customer service" they have, they are digging their own grave. Arlen P in IL 2/26/11 I will never shop at best Best Buy again. Bought a Toshiba 32" LCD TV online and picked up at their Crestwood, IL store. Got home plugged it in and 3/4 of the screen was black. Call the store and after waiting 5 minutes, someone finally picked up the phone. The girl called back to see if there was another one and after 10 minutes they never called her back. Went into the store and decided to go with a different brand. Went back to the girl at the desk who kept trying to get the manager to come up front to check the TV and OK the exchange. The manager comes up to the desk but gets on his cell phone while everybody is waiting. The girls at the desk are trying to ask him questions and he walks away still talking. When he gets off the phone, he starts talking to other employees laughing and loking, still not helping the customers or the employees trying to help the customers. Then he leaves. After 15 minutes of calling him he finally comes back up to the desk. Brings the box back after another 5 minutes, throws it up on the counter and tells me I damaged the TV because there is a pushed in tear on the side of the box. It was there when I got the TV, but he tells me it wasn't on the tapes that it had a hole in it when it left the store. I told him it was there when it went into my SUV and I didn't damage the TV. He is still yelling at me that I damaged the box and TV. Then he brings out the TV which didn't have any damage on it. Then he walks away and the girl at the desk is standing there not knowing what to do. He's standing next to her ignoring us both. Finally after another 5 minutes he looks at her and yells to do the exchange and he storms off. All toghether it took me an hour to exchange the TV. I think the only reason the manager didn't argue with me more was it was closing time. I called consumer relations, who took my complaint, but I'm not holding my breath. There are too many other stores that are cheaper and more customer friendly than Best Buy. Even if they are giving it away for free, they can keep it. With all the stories I have read about the managers being ignorant and rude to customers, I'm done shopping there. Dottie Pennsylvania 2/28/11 Bought a Dishwasher over a month ago. Bosch shipped it out three days after the order. JB Hunt the delivery service never received it. When I called for the last three weeks I was told they are looking for it. I spoke with Stacy, Mary (Supervisor), Tiffany and Alex in Direct Buy customer service. No one could help me. I bought over $5000 in appliances through best buy and I'm cancelling every order. When I asked for Corporate Offices number I was told by a representative that I cannot give out Corporate's number per their instructions because they do not want to talk to customers"! Wow what good customer service they provide. I will never buy anything every again from Best Buy. HH Gregg is the best place to buy appliances. I feel sorry for the people who work at Best Buy....... Arthur 2/28/11 I bought a new ink to refill for my Kodak ESP5200 which seems to need a refill very frequently. I don't recommend this Kodak model in any sense, its a piece of junk. When I tried to make a copy, the copier indicated that it needed a refill of this new ink that I bought recently. Anyhow I went to the local Best Buy store located in Fairfield California and walked up to the return and exchanges counter. There was only one staff attending several customers with great delay. My intent was not to get a refund but to alert someone that the store was selling refillable inks that were empty. While waiting patiently, another customer who did not want to wait, walked up to a portion of the counter that had a sign indicating a different service making it believe that each section had its own line which in reality is only one. There was tension and frustration while waiting because it seemed that the staff were inexperieced and not very knowledgeable in the request of the customers. After waiting for almost a half hour, another staff memember arrived to help and indicated that I would have to talk with someone from the ink department which started my wait all over again. I heard other customers complaining while I could see other staff on the floor walking around and enjoying their conversations with each other. Finally I gave up and went to the front and ask to speak with the store manager. I spoke with the store manager (Mercedes) who was very professional and helpful and wanted to exchanged my ink with no problem. I told the wonderful kind manager that I would buy another ink but complained about the whole set up on the counter and how it really did not fulfill a good customer service. I have gone to Best Buy several times and it seems that there are times that it is pleasant but other times where the customer service really is bad. I am wondering who is heading the Best Buy stores making it this way, eventually customers will go elsewhere like myself. sw 2/28/11 Bought a brand new cell phone for the first time with best buy instead of my dealer. They told me how good their protection plan was and that I would get great csr and that I would get a brand new phone instead of refurbished with this plan. I told them if that was the deal I would get the phone and the plan. Phone stopped working 45 days after purchase and they referred me to their GEEK SQUAD which depressed me but my son took it to them in the late evening, they tried to get him to pay 150.00 for a temp phone and he declined. When he came home the paperwork said almost a month for repairs. So I called them and told them to hold the phone and i will pickup in the morning to take to my other dealer. When I got there early am they told me they shipped it out that night. It was too late! Big lie #1- I have called so many times to get the run around only to find out that they shipped the phone to a THIRD party in TEXAS and could not communicate with them Lie#2 and that it needed parts. My question is why couldn't they just replace the darn brand new phone? Store manager hasn't even called me back yet and the phone is still M.I.A Then next step Corporate Headquarters, Then legal Action. This is bull Maryanne in NM 2/25/11 They have the worst customer serice EVER. It's easier to get through to the Department of Labor than it is to get a Best Buy associate on the phone. I will NEVER buy anything from here again. donna in Boynton Beach, fl 2/23/11 I was given an IPAD 32gb for my birthday 7 days ago from my boyfriend. It is a really nice one, however it is not equiped with 3g. I travel and it will not work unless I am in a wi-fi establishment. So I went to exchange it and upgrade to one that will work for my needs and cost me about $130.00 more... the manager on duty in the best buy He bought it at, Boynton beach on congress ave, near Boynton Beach Blvd...Tom and Darwin. would not let me exchange it even for more money BECAUSE IT WAS OVER 14 DAYS OLD EVEN THOUGH IT HAD NOT BEEN OPENED OR USED....!! So I have an Ipad that is of no use to me. there attidude was too bad, tuff shit. Not only was I unhappy but they were extreamly rude. I had a bad experience with them years ago and have never used them since. NoW my boyfriend and every one else I can alert will not. SO NEVER BUY ANYTHING, NOT EVEN A TOOTHPICK THERE IF YOU CAN HELP IT. AND IF YOU HAVE GOOD LUCK TRYING TO USE THE SERVICE PLAN IF YOU HAVE ONE!!!!!!!! Kelly s 2/24/11 I purchased a iPhone and was told to purchase the protection plan that if anything went wrong with the phone they would replace it!!! Well let me tell you not only was I scammed into purchasing the protection plan, I was cursed at by best buys mobile manager and by Paul a manager who lied and said he was the store manager!! Not only did they not give customer service they disrespected me in front of my children, but the worst was when I put a complaint against the 2 horrible managers the general manager Gary couldn't even find the time to call me back on behalf of best buy!! I will be expecting a call from corporate office I am not going away I spent thousands of dollars at best buy every year for as long as I can remember, but if this does not get rectified I will be canceling everything and will never do business with best buy EVER AGAIN!!! How do you allow your associates to talk like this to YOUR customers!! I think you should manage your stores hiring so these unprofessional, disrespectful people do not get hired!!! I will not be going away I will call regional corporate the president of best buy and keep going till I get heard!!! The worst customer experience everat riverdale nj best buy!! Yvette in IL 2/21/11 We purchased a Nikon D40 in June of 2009. w/ Ext Warranty. In Sept- the motor went out- so Best Buy opened a box and gave me a new camera. :) ~ In Dec the motor went out again~ and they didn't have the D40 in stock- they offered to order one... so I upgraded to a D5000 (not to waste camera time, and not to have the motor problem again). Trouble w/ the lens in April of 2010. They opened the box and gave me a new lens. :) Just got back from Vacation (now Jan 2011) and the lens is stuck between 24/30 and I have a ring around all of my pics- the lens is loose while focusing... "need to send it away- warranty issue- but it will be back in a week- two at the most b/c you have Black Tie Warranty so this is Guaranteed to go to the front of the line”. That was on the 8th…”we’ll express ship it overnight”. When I called on the 11th – I was advised that I would be called as soon as it came in. I stopped by the Geek Squad Desk on the 15th- and was told it was received by the service center in New Jersey…they would e-mail us with the progress. We double-checked the e-mail. They had our daughter’s e-mail on file. We changed it to my husband’s spelling it slowly for the Geek Squad Technician. When I called on Friday the 18th, I asked to speak to a Manager and explained everything that had happened up to this point. The Manage must have thought he had better things to do, because he turned me over to Adam at the Geek Squad (the same person we had been dealing with all along). I was advised I might want to purchase another camera to use in the interim, until mine was returned. Then I was told mine was finished, and had been sent, overnight express… but he had no guarantee of how long it would take to return to the store. Since they do not accept trucks until Tuesday, it probably wouldn’t be until then. Most likely, I wouldn’t have a camera until the middle of the week. When I asked why they couldn’t ship the camera to me directly via Fed-Ex or UPS, I was told Best Buy didn’t use those carriers. I asked how he “Express Shipped” my camera overnight, if he didn’t use one of those carriers? Then I found out, the camera didn’t reach the service department until the 14th, SEVEN days AFTER I dropped if off for servicing at my local Best Buy store in Rockford. Not only did I miss pictures of my granddaughter during our weekend with her this month, but I’m also going to miss my daughter swearing in to the Navy! Trisha Johnson 2/22/11 I have been a Best Buy customer since 1999, recently I have been attempting to renew my protection plan for my tv, but have been met with an inability for anyone to get me a price. I have sent a letter off to the renewals dept,faxed information over 2x, called 7 different times, spoken to 2 managers and 14 different emplyees, even got hung up on by an employee today when i said this is horrible customer service and to stop reading her screen and talk like a person. I find this treatment reprehensible and am truly surprised at how your company stays in business. Julie Abdilla 2/11/11 Worst management and Corporate concern I have ever seen in my years. I have spent thousands in the last 2 years alone and much more then that in previous years. Never have I been through so much hell of their own proven mistake of $320-$500. They actually took (stole I should say) a laptop I purchased from them and gave me a store credit because they charged me over $200, many trips to the store, sending it out for weeks at a time, & months later.... I still had the same problem with the laptop. 30 days after them giving me a store credit, unbeknown to me a glitch had erased my credit on the card at 6am for no reason when the store was no even open and they could clearly see I did not purchase anything on that card. I went to use the card at the holidays and found a zero balance on it, so I was forced to use other funds to make my holiday purchases. Many trips back to the store, phone calls to corporate, and 6 months later (or should I say more like a year)..corporate thought it could be fixed at the store level because corporate failed once again to send a new card directly to me. Store manager said come down and I will refund your holiday purchases back to you and the remainder in store credit, great. Just last night I went back to store #562 and that same manager would not come out and face me, told his employees to give me yet another store credit and not my true money back like he promised....He lied just so I would be forced to spend more money in his crappy store. He would not come out of the office and face me and the lie, first he was on the phone, was with another customer, and then he was at lunch. I have never been jerked around for so long and put though so much. s..g...mobile alabama 2/11/11 i been best buy costumer for 15 years newer have a problem till yesterday ,,i bought dish washer on line for the 199$ but guess what? the tell me that is mistake,after i pay for? the tell me that the can not sell the item to me any more ????after the run my credit cart???strange newer have a bad experiance in my life like this!!! Amy K. 2/12/11 Best Buy offer reward programs are inconvenient and extremely limited. I have been a shopper at Best Buy for years and have tried to remember to log all purchases onto my Reward Zone account but unfortunaely have had no success in redeeming any of the rewards. I have to remember to signon and print out my coupons only to find that once in the store checkout they are not eligible. The employees, including the management, are not able to tell my why they are not eligible, only that I must call an 800 number to find that out. More work for me and less for them. Whey doesn't Best Buy require their employees to know their programs? A reward progream that offers no rewards is just more work for the customer. No thanks! I will try not to shop at Best Buy in the future....too frustrating. Susan Gilbert 2/13/11 I am a professional photographer and my main camera went out and is in repair and my back up went out today so I rushed into Best Buy knowing they had the Canon 7D available that I could get which wold be comparable to what I would need for a quick fix at the moment! Certainly not my normal camera. I stood in that camera department for 25 minutes and 7 employees walked by me, did not approach me, did not help me, did not ask me anything and I had $2,000+ to spend right there on the spot cash and I could not get one single person to help me! SO I called another camera store while I was standing there that was in Arlington, Tx FORTY FIVE minutes from where I was standing to see how long they were open and if they had the camera. I still stood there another 15 minutes, waiting to see if anyone would help me and finally an associate walked my way to check someone out, so I asked him the sales tax amount so I could compare the two places in price while I waited for him to ring this guy out and HE WALKED OFF to the front of the store to say hi to a friend who just entered then started to help a cute young girl who walked into the movie section!!!! what the hell !!! UNACCEPTABLE on every level of customer service ! I left and immediately called the store manager who never came to the phone after 3 attempts by an associate. She took my number and said he would call me in 15 minutes, that was at 4:30 this afternoon. It is now 1:15AM NO CALL!! PLUS I drove 45 minutes to the other store and got there late, they were closed and aren't open until Monday! private camera shop! I have cancelled my shoot for tomorrow as I have no camera to use! Thanks Best Buy for not only costing me to lose money in my company, but waste MY customers time and my time and gas and my patience. I have given you THOUSANDS and I mean THOUSANDS of dollars overs the years and this is how you treat a loyal customer! Evidently BB doesnt want my $$$$ either because they lost getting over $2,000 of mine today the manager didn't even bother to call to try to get me back in the store! If there was a spot for ZERO STARS I would put that! Either train your people right, learn customer service, RESPECT the people who allow you to collect a paycheck each week!!!! Without the consumer, you wouldnt have your cushy executive jobs! Stand behind what you sell, train management NOT to sidestep problems to a customer service rep and DO NOT IGNORE PEOPLE WHO HAVE THE FREAKING MONEY IN THEIR HAND TO SPEND IF YOU DONT WANT TO GO BELLY UP! I think it is pretty straight forward and simple! I will be writing a formal letter to all parties involved possibly my friends with the BELO corporation. You know the news media. Being in the industry I am in, I do have those connections. Have a nice day Not So Best Buy Eric Levine 2/13/11 One of the employees charged my card three times for the same purchase(first one was for the wrong amount,(second charge instead of crediting my account they debtited my account again.The third time they finally got it right. When I called the store that same day I was advised that it would take seven business days to fix.I went to the store the nextday ,spoke to a manager who assured me that the matter will be resolved right away and the charges are still there the next day. Obviously,I notified my bank and put the charges in dispute and I plan on going after the store for attempted fraud. Ron C. 2/13/11 The associates at best buy sold me and my wife a washer and dryer. We ask told them where we lived because it was electric and we wanted to be sure it would work. We where told sure no problem. I explained we had 120v electrical lines in the apartment and they the geek squad agreed it will work fine. So we agreed to make the purchase the tax on $1,600.00 read $752.15 I was Informed the there had to be a mistake. I was told the computer automatically dues the tax an items. Since I knew the New York State tax rate I added I up on my phone and told them what it should be according the state. Ok they corrected that problem. I get the dryer home and wrong voltage? I they don't even carry the voltage I need and the problems still unresolved. they just keep trying to sell me more BS. Word of advise spent the extra money forget best buy that stands for best BS. Susan Cassidy 2/15/11 I have spent 3400 in the past 3 months with BustBuy. One of the purchaces including a Sont surround sound system that went out within 3 weeks. I got the runaround for 2 months on where to take it for repairs. Finally I was told to bring it in since it was still under manufacture warranty.The GeekSquad told me NOTHING was wrong with system , so I told them to send it off anyway because it sounded TERRIBLE! Its been gone for now THREE weeks and I had to call them to find out that parts have to be ordered and it will be at least anouther 2 weeks before they will know if it has to be exchanged..... I just bought a 73 inch TV from BustBuy in September and have no surround sound in my theater now... SuperBowl party and 2 birthday party, COMPLETE let down. I was a huge Best Buy supporter and now will NOT spent ONE dollar with them.Worst service Ive ever had with them. Bonnie 2/18/11 I brought my daughters laptop in for repair - told the GS rep that she had dropped it - he pulled the battery removed a few simple items and told me it was the mother board and will cost 300-400 to fix. One week later I brought my daughter back to Best Buys and she spent 800 on a new laptop. She brought her laptop to Transform Computers in Cheshire CT to transfer her songs and they are fixing her laptop for 50.00 the mother board was fine. Spoke to BB CS and all they can do is send her a 50.00 gift card and make a complaint against the store. I said that in this poor economy we cannot afford mistakes like this. He should have taken the laptop and did something more than just pull a few things and tell me it was the mother board. He did offer that she could return the laptop however we have already called a friend of ours who is home bound with cancer that we are giving her the old laptop...so returning it is not an option. I am so upset that everyone keeps making excuses for this techs inability to diagnose the issue. It is his job...he cannot get it right some times and then allow to get it wrong other times. He obviously did not know what he was doing or did not care. What are you going to do for my daughter????? Who is going to step up to the plate and compensate her for your mistake?????? A 50.00 gift card is an insult... CAROL BIRKELAND 2/18/11 My 83 year old Mother bought a washer and dryer from Best Buy - It has not worked from day one - they had their geek squad come out and they did not fix a thing. They have done nothing to fix the problem. Waiting on hold for close to an hour to speak to a live person just to be tranfered again to someone else and waiting on hold another hour We have to go some where else so she can wash her clothes until we have another company deliver her a new washer. I would never purchase another thing from this company Ed V 2/10/11 Unfortunately no stars lower than a 1. The worst customer service on the planet. The Geek squad came to my home 3 times, for 3 seperate purchases, and each time screwed up. No return phone calls for service. The last geek squad agent left in the middle of the instal and never came back. Left my home theatre diassembled. Again no calls back.....They should go out of biz fast! GR - San Diego 2/2/11 Target gave $150,000. Best Buy chipped in $100,000. Companies supporting politicians or their political action committees isn't new. A quarter-million dollars for Minnesota Forward—a group that supports anti-gay rights candidates like Tom Emmer—might seem like a gay rights issue, but it's so much more. It represents the next frontier in consumer activism and a world where every purchase acts as a political statement. WE NEVER SHOP AT BEST BUYS OR TARGET - GAY AND LESBIAN AMERICANS PLEASE SPEND YOUR MONEY ELSEWHERE. http://consumerist.com/2010/08/best-buy-still-hasnt-apologized-for-donating-100000-to-anti-gay-bigots.html kay 2/2/11 I took my PS3 in for repair because the disc reader would not working suddenly. It is still under warranty. But without telling me a word, they shipped my PS3 out for parts and then called me to tell me my PS3 is ready to be picked up. I noticed that it's not mine, they had given me a refurbished one. I told them that this console was not mine and asked where mine is and they said it was shipped out already and can't do anything about it. I had my stuff saved in my PS3. What is the point of warranty and Geek squad. Weren't they able to fix the disc reader? or they just don't even bother fixing and just give people a refurbished one hoping we wouldn't notice? Either they think we're stupid or they are really stupid to think that. How can they get rid of our property without letting us know? And how long with this refurbished one last? up until our warranty is over probably. If we had known or if they had called me and let me know that it will be sent away, I would've saved all the info from my PS3. I asked them why didn't they call me and they said that it would take 6-8 weeks longer to fix so they sent my console away. Shouldn't that be my choice whether i wanted to wait or not? It just seems so wrong if this is how they do things. Jason Douglas 2/3/11 You need to do what I am doing. Complain to the Better Business Bureau in your State. When enough people contact them they will look into what is going on. Thely did in our State. Eric D. Luckett 2/3/11 Microsoft Starter 7, EEE PC, and Best Buy conspire to rip off the consumer by selling this crap product to consumers. I talked with a Microsoft Engineer for 1.5 hours and he let it slip that this windows 7 starter garbage software was meant for third world countries run by dictators and crazy religious nuts. But it seems that Best Buy, EEE PC, and Microsoft all got togeather and dumped this product into the U. S. market. Knowing full well it was crap and that it would cost consumers a bucket of money to upgrade to something useable. I am personally looking to join a class action lawsuit to obtain a remedy for being sold this garbage and all the run-a-round I have recieved since buying it. If you want to screw yourself over then all you need to do is trot on down to Best Buy and buy yourself an EEE PC netbook with Windows 7 Starter. This is how your advertising for this crummy product line should read. Best Buy Sucks!!! phil karr 2/4/11 I contacted geek squad to ask how much to remove a nasty virus. I was told by national geek representative $99.00 to evaluate at the store and $129.00 at my home. 7 days required at store and 4 days to get someone to my home. However when I called the actual store it was $200.00 at the store and $300.00 at my home. I flipped out and looked in the yellow pages. Found a nationwide franchise and they came out the same day to my house. It cost $100.00 minus $25.00 lst time customer bonus for a net of $75.00 fixed at my house within 3 hours of my phone call. Goodbye Best Buy, no way do you live up to your name. Brint Wood 2/4/11 Dear Management, I seriously doubt that you post this review but if you actually believe in customer service you should. I have purchased many entertainment pieces as well as home appliances from your store in Sugar Land, Tx. I recently purchased a new dishwasher. Your store out-sources to JB Hunt for deliveries. I received a call yesterday 1-3-11 from them to install my dishwasher in a 6 hour window (which is rediculous)but anyway, I left my office to be home for the service (which was paid in full)to be rendered. Guess what, no-show. I called the Best Buy store and spoke to your customer service rep and after I spoke w/ her, I requested to speak to her manager. The rep returned to the phone and said your manager requested my name and number and she will get back with me. That's completly unsatisfactory! I have spent thousands of my dollars in your stores and this is how your manager's take care of customers? The mgr-Christa...I will not be back. Brint 281-995-8015. marylyn colonnetta 2/5/11 We purchased a top of the line Samsong TV one year ago. We thought we had cable trouble because the TV kept going off and saying weak signal. It also has another problem completely cutting off altogether. In order to get the TV back on we have to unplug the TV for as long as 30 minutes to one hour. WE had the geek squad come out to check on it and he said we needed a new mother board and they would be out next Friday to fix it. Well weather conditions in Houston (37 degrees) the delicate squad had to stay indoors where it was comfortable. My husband and I got out and we were fine. We were having a super bowl party on Sunday but we had to cancel to keep our friends. Who would want to come and have the TV go out just at THAT moment. wE CANT TAKE THE FOOD BACK!!! sO WE ARE OUT OF A LOT OF MONEY AND NO PARTY. THEY ARE SO RUDE AND NON CARING. IF THE DELICAT SQUAD HAD TO STAY HOME ON FRIDAY WHY NOT MAKE IT UP ON SATURDAY. WE LEARNED OUR LESSON. Leslie Bebee 2/5/11 I purchased a 3 year service agreememnt at the time I purchased my Dell laptop - I purchased the service agreement specifically because it covered 1 replacement battery when my battery reached the end of life. On 11/20/2010 I requested my replacement battery and was told it would be here in 3-5 days by UPS - Today is 2/5/2011 and, inspite of several phone calls and e-mails, I do not have a new battery. In mid-December I told Jessica Dodge (Austin, TX Gateway geek squad administrator) that I would take this issue to a district level and she found a new battery for me in the store. The 'new' battery was not new, only 'new to me.' It charged to 47% one time and has not accepted a charge since. This is the second service agreement that I have purchased from Best Buy and this is the second service agreement that Best Buy has failed to honor. I believe that this is standard operating procedure and not an isolated incident and hope to learn of a class action lawsuit in the near future. Brint Wood 2/5/11 Since I concider myself a man of character, I need to retract my unpleasant previous email concerning your customer service. Since my intial email concerning unsat manager behavior...I have to admit she (manager) has contacted me atleast six times and being nothing less than professional ensuring that my purchase was delivered and installed to standard. So, my apologies and my hat is off to your staff at Best Buy in Sugar Land, Tx. Brint Donna Reynolds 2/6/11 My husband and I walked into a Best Buy today at Brooks City Base in San Antonio, Texas. The first thing we heard was loud rap music with the F word. This music was LOUD. We turned around and left and went next door to Office Depot. The music was loud at Christmas but the type of music played today was unbelieveable. Children were in the store. Horrible. Greg in Ohio 2/9/11 I bought an XBOX 360 at the Best Buy Store #267 in Trotwood Ohio. The XBOX was a Christmas present for my grandson. The purchase was to include two FREE games. My grandson contacted me and said he had contacted XBOX to get the free game and they told him there was a card in the box for a free download and they needed the info on the card. Unfortunately there was no card in the box. I contacted Best Buy Store #267 in Trotwood and spoke to a customer service girl. The girl told me there was a 30 day return period and the item was over the 30 day limit and they could do nothing for me. I explained that it was not a return that we just wanted to receive the game we had paid for in the purchase. The girl advised me she could do nothing for me. I asked for the customer service manager and she said he was not available. I asked that she take down my name and phone number and have the manager call me. As I started to give her my info she hung up on me. I called back and asked for the store manager and the girl asked for what reason? I said a dis-satisfied customer complaint. The girl hung up on me a second time. I called back a third time and spoke to a male and I asked for the store manager. The male said John Blakely will not be in until 12 noon. The male took my name and number and said he would give it to the store manager. Now I could understand if I had yelled at the girl or used profanity when talking to the girl but I did not. To be hung up on like this is totally absurd and I will take this issue as high as i need to have this "lack of customer service corrected". NY consumer 2/9/11 Don't get your items delivered from Best Buy, they use a 3rd party company to deliver who I am pretty sure had something to do with stealing the merchandise from my home 2 days later. I called Best Buy numeruous times to find out who delivered and let them know the situation and for them to look into it. I also wanted it on record in case anyone else in the tri-state area had the same issue. Again, no call back. Now going to HQ to get in touch with them. I will never purchase a thing from them again. Allen Blackmon 2/9/11 I've been a Best Buy costomer since Circuit City went out of business. I will no longer shop at Best Buy because of their policies. I purchased a Nook(Blk.and White) for my mother at Christmas even though she wanted a Nook w/ a colored screen, so that she would have something for Christmas. My mother has called Best Buy since Christmas to see if the colored Nooks had come in. Every store in the Columbus Ohio area stated that they were on back order and to call back. My mother finally found a colored Nook at Barnes and Noble, so I attempted to return the purchased Nook back to Best Buy (unopened). I was informed that since it was purchased at Christmas with an extended warranty that they could not take it back, because I was returning the item after January 31st of 2011. I told them that I wasn't advised of this policy at time of purchase and that my mother has called every week, since Christmas w/ no luck. They told me to bad. NEVER AGAIN WILL I SHOP WITH THEM. UNFORTUNATELY I JUST PURCHASED OVER $3100.00 WORTH OF STUFF FROM THEM 3 WEEKS AGO THAT I CAN'T RETURN OR I WOULD. ALSO, I'M A SEASONAL EMPLOYEE W/ THEM. GO FIGURE! mark schmid 1/30/11 I went to the store in Copley, Ohio, after talking to a sales person who told me that Best Buy would honor a price on a television that was on sale at Walmart. So my wife and I went to the Copley store and spoke with a sales person who called over a manager and they went in back of the store and had their little meeting and the sales person came out and said they couldn't match the price because "it didn't make good business sense". Just as I suspected they would even honor it even though I was told on the phone they would honor the price those store MONKEYS DIDN'T WE WILL NEVER BUY FROM WORST BUY EVER MUCH BETTER NAME FOR THAT DIRT BAG STORE WORST BUY!!!!!!!!!!!! THATS WHY I WILL NEVER STEP FOOT IN BUT BUY AGAIN SO I BOUGHT AT HH GREGG GRATE PEOPLE Robin Bauerschmidt 1/31/11 We Purchased Over 3,000.00 In Appliances From Best Buy! Appliance Proffessionals Installed The Dishwasher, Broke Our Water Pipe Line. Water Came Gushing Out Like A Fire Hydrant, Now My Whole Kitchen Floor is Wrecked! Best Buy Was Immediately Contacted, And Said Appliance Proffessionals Were Fully Insured And Responsible! Nathan Woods was contaced, He refuses to Cover kitchen Floor, So Best Buy, Said They Would Cover The Floor On Their Insurance! After Not Hearing Back From Best Buy, I Did A Follow Up Call, The Manager Said Their Not Covering The Floor Either!!!! So We Turned best Buy/Appliance professionals Into The Better Business Burea! Keith Larner in Pittsburgh, Pennsylvania 1/17/11 On this date, Jan 17, 2001, I went to sBest Buy Store #585. My intention was to purchase a mid-priced lap top, and explore the possibility of purchasing a high-end PC. I arrived inside the store at 11:00 A.M., (The hourly news was about ready to begin as I parked my car). I waited for a half hour for an acknowledgment by ANY sales associate. None was given. I was, however, approached by an outside vendor working for COMCAST. She engaged me in her sales pitch for approximately 5 minutes. At 11:30 A.M. I proceeded to the receipt checkers, stationed at the front door. I asked for a phone number for the corporate headquarters -- only to be told that "we don't have that information". I explained that I was waiting, growing impatient for customer assistance. One of the receipt checkers got on the house phone, and said, "Is there anyone available to help a guest with computers, he says he has been waiting for 30 minutes". Then he turned to me and said, "Someone will be over shortly". I waited an additional 10 minutes, and left without making a purchase. This store needs a major lesson in customer service and sales help! I will think long and hard before I patronize Best Buy again, and I can assure you that I will NOT be a customer at my local store (#585 at 4801 McKnight Road, Pittsburgh Pennsylvania). Amanda 1/17/11 I bought my 46 inch samsung lcd tv from best buy about three years ago, we also bought the four year warranty which cost like 300 dollars, two years later I had to send it back to the manufacturor to have it repaired so it would actually turn on, the tv came back and I noticed that around the screen there were a bunch of scratches I called corporate to get an explanation for the scratches they sent me a 20 dollar gift card like that would repair my tv. Now the picture on my tv is all messed up I called geek squad at first the woman said unplug it that should fix it, she also told me that geek squad only comes once for the warranty and then you have to pay for every other time. I called a second timeand told the other guy what she had said and he clarified that that wasnt at all how the warranty works so obviously the geek squad at best buy doesnt train their techs worth shit. So finally the repair guy came he only guessed what the problem was and ordered parts a month later they install the parts and now the problem has only gotten worse. So I called geek squad to see if I can get a replacement tv because obviously it needs to be replaced they told me I need to have atleast four completed repairs to qualify for a new tv and since this is the same problem the repair wasnt completed and I dont qualify. I called corporate and they cant do anything about it so whats the point of having a corporate office if customers that call cannot recieve help. Its safe to say that best buys geek squad and corporate are useless I am going to write the better buisness bureau to complain, im tired of playomg the waiting game until my warranty is up and my tv that I payed 2200 dollars for dies and I have no way to replace it. Ruth Johnson 1/18/11 I bought a Nikon d40 camera from best buy in Kingsport tn less than 2 years ago as soon as i bought it I started having problems I bought the premium protection plan, they said over the phone that they would replace I walked into the store & I got the worst customer service that I've ever received.I got called a liar,stupid,yelled at you name it,I'm fixing to go on a trip is it to much to ask to have a camera that actually works. I will tell all my friends & my family members about the service I received, I will also file several complaints with the store & the corporate office as many times as it takes to get what I want I paid for the product I entrusted it to work I've already contacted the people who made the camera & they said it's up to the store. I'm left in the dark if it gets sent off & I really don't appreciate that at all. If I could rate a 0 for extra poor trust me I would.& Like I said I will never shop at best buy ever again. Dan 1/21/11 they will run out of business, They are only in business because Costco is a membership brand. Nathan Green 1/22/11 I will never buy anything else from Best buy. The Reason is that they are taking there customers for granted> Do not call Greek Squard they are a wast of money. I Purchased a service for them to come to my home and fix my computer I also purchase a blue ray Dvd player and a new hard drive for them to install at my houes I made a appointment they never showed up When I calll them they lied and said that there was no appointment after speaking with about 10 people and repeating my storyy over and over they still have not come they refused to honor there warrenty also I think they need to be reported to comsumer affairs DO NOT BUY FROM THEM THEY ARE DISHONEST. i USE TO SHOP THERE ALL THE TIME THEY WILL NOT GET NOT ONE MORE TIME OF MY MONEY. aND THE THE STUFF THAT i JUST GOT FROM THHEM IS GOING BACK 450. WORTH THEY DO NOT CARE. Harleigh Kiffer 1/23/11 harleighkiffer@gmail.com For 3 of the past 4 Sundays, the Lakeland Ledger and the Winter Haven Newschief have omitted your ads for papers placed on news stands in their coverage are of Polk County, Florida various conveniece stores in the area, The two papers are owned by the New York Times. I doubt that you have cancelled ads in these two papers since you have two large stores in Polk County Florida. Linda Craddock 1/24/11 We bought our son the HD box for his Direct TV for Christmas. We were never told that we were actually leasing the box for $200.00 and that if our son ever disconnected his service the box would have to be returned to Direct TV. We would have never purchased the box. We have learned the your comapny is currently involved in a lawsuit with Direct TV regarding this matter. This is FRAUD. After speaking with Tim the Supervisor he informed us that we signed the receipt that states the box would be returned if the service was ever disconnected. Best Buy at no point and time EVER discussed this matter with us. I will never shop Best Buy again and will go completely out of my way to shop elsewhere. This company is all about the all mighty dollar is does not care about their customers at all. Best Buy is a fraudalent company!!!!! when it comes to infoeming customers properly! Dolores Wilson 1/25/11 I do not understand being charged $300.00 to clean a virus off my computer which I purchased from Best Buy about 1 1/2 yr ago, then to contact them for an explanation and no one picks up the phone for about 4 hours. Your Customer Service is poor and I believe you are ripping people off in a tough economy. George R. Neal 1/27/11 " I shouldn't be Surprized" Recently I approached one of the Best Buy Managers with a request that I thought might be honored considering the request. That Best Buy company assist me or donate a lap top computer for a sixteen year old boy who was diagnois with a tumor in his brain. Specifically, in his motor function area. So far the doctors say they got all of the cancer out of this area (which was mailignate), but the young man will have to go through extensive treat for 9 - 12 months while recieving kimo and radiation theropy. In so much that because of the side effects of said treatment, he will be doing his schooling from home. As the econmy has dictated in these times, only one parent is working at this time, leaving them "strapped" financially. My intention was to see if Best Buy could assist this family by either donating a lap top, or allowing me to receive a discount for the item. To my shock and anger, I was amazed at the answer I received. That I would have to go through Make-a- Wish foundation to receive anything from Best Buy, because that was their policy. Once again, being both frustrated and angry, I could not believe that such an organization as Best Buy, who professes community spirit and and advertise such could be so heartless and unhumane. Knowing that this young man could not accomplish what he needs to during his theropy, I purchased a lap top and a Geek squad contract. This being done at full price and without any assistance from Best Buy. My point is this: when it comes to "big businessesd", it is the profits that rule their decisions. I say this because the manager did not even call anyone at the coporate office to see if there could be an acception to the policy. Make-a-Wish foundation is for those children who are terminally ill, and neither I nor the parents of this young man would see something being taken from them. I am completely disappointed in Best Buy, and once my debt for this lap top, and other debts are paid off, there shall be no other purchases made. I will also "spread" the word to others concerning this, and advise them that Best Buy is a business for profit only, and is false in their so called concerns about he community they are in. Finally. I say this to Best Buy, keep your products, keep your profits, and stop lying to those consumers who keep you in business about being part of the community where you sell your products and receive your profits! You like some other major companies that were approached to assist gave numerous excuses as to why you couldn't help. Yet, much smaller companies and businesses DID assist without question! So whose the better?! I will be posting a letter in the local newspaper stating what I have written to you. Even though I feel deep within me that Beat Buy could care less. I truly hope that someday Best Buy will learn to be more humane and grown a conscious!!! Frank C, 1/28/11 I have almost always had to wait to be waited on by the Best Buy employees, but most were helpful. I have spent a lot of money at best buy gathering up over 7,000 points on my reward zone card, but it's my last 107.00 that concerns me the most. After waiting around for helpan employee pointed out Adobe Photoshop 9 then the employee just walked off. I wish I had known a little more about Photoshop then I probably would not have purchased it, but I did and I had problems from the get go. I called up the 1-800 Photoshop people and they suggested that I buy a external hard drive which I did for one hundred more dollars. Guess what? Still wouldn't work. So I got the bright Idea of uninstalling the Photoshop hoping when I installed it again it would start anew. Photoshop would not install again, so I called Best Buy the girl there said no way can't return that item once it's been opened. she suggested geek squad, I watied for close to an hour over the phone obviously the geek squad thought the people waiting in line there at the store were more important than the people on the phone that needed help. Moral of this story is I might as well have burned a hundred dollar bill than gone to best buy to spend it, not to mention the one hundred dollars the photoshop people had me spend on the external hard drive i'll find a use for this. IF I NEED SOMETHING FROM BEST BUY I WILL SEARCH FAR AND WIDE TO GET IT SOMEWHERE OTHER THAN BEST BUY. IT'S OK CAUSE I HAVE VERY GOOD CREDIT. Store #575, Wilmington DE - LARA DUFAJ - Excellence in Customer Service 1/25/11 My name is Marikate Venuto, and I am from Wilmington, Delaware. I shop at the Best Buy Store, #575. I am not writing to you because I want to win something. I am writing to you because of the wonderful young lady that works for you at the customer service desk named, Lara Dufaj. She has been at the customer service desk the last several times I have had to exchange items or get a refund on my credit card. None of these problems are because of defective products from Best Buy. I am switching over from a PC to a MAC for my job, and she has been nothing but personable, understanding and professional when dealing with me. I can’t tell you how nice she is and how wonderful she represents the store. BEST BUY is a very lucky chain to have her working for them, and I have to tell you that she is one of the best retail workers I have ever seen in my life. I have worked in retail myself, and I know how hard it can be, but she makes it look easy. Please know what a wonderful job she does for BEST BUY at Store #575 in Wilmington, Delaware. Thank you for your time. Marikate Venuto susan b. 1/25/11 I received a delivery of a 55 inch Sony Bravia TV on 1/4/11. It was purchased on line. The TV had this burning vinyl like smell which did not go away within 3 days. Have had other large screen TV's and never had this problem. Called Best Buy customer care and they sent out a repair person within 2 days. (I agreed to it just to see if it was "normal" to still have the smell a week later) The repair person said there is nothing wrong with the TV and it should go away. It didnt, so we decided to ask for a exchange. Had no trouble arranging for it. It was supposed to be here on one day and it never showed up. Called Best Buy again and was told the order is no where to be found and the person would follow up on it and let me know whats is happening, no return call or e-mail. Called again, got someone who said we will schedule it for last week, did not have a good feeling about this and I was right, no one showed up. Called again and was told the order was cancelled from their system for no reason. Spent hours on the phone, was told it has to be handled by the Damage, Delivery, Defective Return Dept. which has no phone! Asked for manager of customer care and was told they have no direct line and that they will call me back, and you guessed it, no call. Have sent e-mails and no reply. Oh, but I did get a $75 e gift card for my trouble from one of the customer care reps. I am about to pack the TV up and borrow a van and return it to the store. SDMax 1/26/11 Today, 1/16/11 I went into the Hickory Hollow Best Buy Store to buy some computer accessories. I asked for a salesman and a salesman said this woman can help you. She was a Kurdish woman and I said I want to talk with a man because they know more about PCs then women. The manager of that store Josha Cline told me face to face that this woman knew more about PCs than anyone in this store and she would help me or no one would. He also said he would not have his employee discriminated against. At the time I did not know he was the manager and went to the front of the store and asked for the manager. Another manager appeared and I told him what happened and this Josha Cline came up to us and said I am also a manger and go ahead and report me to Headquarters - my name is Josha Cline. I do not appreciate not being waited on. I can select who I want to wait on me and evidently he did not want my business. The other manager apologized for the actions of Josha. I am an American citizen and I can select whoever I want to wait on me. I cannot understand these Kurdish people and also they have an ordor about them. As of this date I will never never ever shop at Best Buy again and also my friends and family will not shop there. If they prefer foreigners to Americans, then let them take care of them. C. Black 1/26/11 I purchased a hp laptop on 1/23/11 from the Bronx Best Buy. Took my "brand new" laptop home, just to find a defect at the bottom of the laptop (one side of it elevated). I brought the product back the FOLLOWING DAYn and was told by the "Managers" that the will not exchange or refund my money b/c the product has been tampered with. HELLO! For the same reasons you don't want it back, I don't either. I just spent over $800 to go home and "tamper" with a product just to come a deal with all the mess I went through on Monday and still going through now. I will never support Best Buy in the furture esp with the horrible service I received from your managers. I want a new product or better yet, I want my money BACK! nancy carter 1/12/11 BEST BUY TRULY SUCKS!!! CUSTOMER SERVICE IS WORST I'VE EVER SEEN!!!! I'VE BEEN DEALING WITH THE PUBLIC FOR YEARS & THIS TYPE OF CUSTOMER SERVICE IS WRONG!! WATCH OUT FOR HOLLOW PROMISES FROM BEST BUY!!! THERE'S PLENTY OF THEM . I SUGGEST U SHOP FOR ELECTRONICS AT HHGREGG !!! Marcia 1/15/11 Guess what Best Buy, Sound Advice is back. Diana 1/1/11 Let me first say that there is not an option to give Best Buy -50 stars. I am disheartened. I bought a laptop from Best Buy. I then accidently splashed my screen after five weeks of having the unit. I took it in and paid $350.00 for repair to the screen through Geek Squad HP repair service. When I got it back it was scratched on the top and the bottom of the cover and the hinge was broken. They said they would send it back to be re-repaired. I went in yesterday and there is two major dents now to the unit on top and bottom and where they repaired the hinge is crunched in. I looks as if it has been dropped. My husband went in today to discuss the damage and concern that while in there custody it has become more damaged and that we would rather they replace it now as we do not know what damage may have occurred if it indeed was dropped. The Geek Squad manager said he could not believe it had been returned this way and he will once again send it out. They refused to replace it and blamed us for not having the "Geek Squad" warranty. DO NOT DO BUSINESS WITH BEST BUY! GO TO FRY'S,COSTCO OR OTHER STORES AND SHOP! vallie in chicago 1/1/11 BEST BUY NEED TO RETRAIN ALL THEIR EMPLOYEE ESPECIALLY THIER SUPERVISOR AT 77TH CICERO LOCATION IN BURBANK CHICAGO POOR SERVICE Chuck in Phoenix, AZ 1/2/11 I purchased an LED TV from the Best Buy #251 in Glendale, AZ. on 12/31/2010. Took it home and started the un-packing and assembling of the base stand. When all ready, I set it on the stand and removed the remainder of the protective coverings to discover there was a small piece of the trim damaged. Called the store IMMEDIATELY and after a lot of apologies, was ASSURED that the TV could be returned for an exchange. The next morning I called the Best Buy store # 485 in Goodyear, AZ. (which was closer to my home) and after explaining the FULL AND DETAILED story of the slight damage to the TV, I asked if I could exchange the TV at any store or did I need to take it back to the original store. The lady on the phone was very polite and explained that I could exchange the TV at any Best Buy store, provided they had that same model in stock. She even went to the trouble to check the inventory and told me they were out of stock of this TV but the Best Buy store #1109 in Avondale, AZ. had it in stock. I re-packaged the TV and took it to the Avondale, AZ. store (#1109) (which is about the same distance but much less traffic). They un-packed the TV and spread all the parts on the floor and inspected the damaged area. The General Manager (Brett Sheppard) then told me he could not accept it as it was the store policy not to accept damaged items from another store, although he could not answer as to why he even took it out of the box to begin with if that was the policy. After much arguing, I decided to take the TV back to the original store to avoid the hassle. The manager of that store (#251, Donald O’Neal) told me that after looking at the TV, it appeared that the damage was done during un-packing and assembly and that he would not accept it for a return. How he can make that deduction is way beyond me and is rather insulting. He basically called me a liar and a cheat! He told me to take the TV home and enjoy the rest of the Holidays and there was nothing I could do about it. I told him that I would in fact take the TV back home, but as far as not being able to do anything about it, he was sadly mistaken. This is absolutely the WORSE customer service I have ever come in contact with. I have contacted my credit card company and have asked for assistance under the consumer protection plan, and will file a complaint with the local Better Business Bureau on Monday. Are you aware of the old saying, Brian T 1/2/11 We went to the Best Buy in Fayetteville AR. We bought a game for our xbox bcause we thought it was on sale. The sign was right below the game and there were also discounted signs all around the game. When we went to the register it rang up 49.99 however we thought the sell price was 39.99. When we inquired about it they said it wasn't on sale. Went back to look at the sign and right below it it stated 39.99. I guess that sign was for the biggest loser above it. Its very deceiving if your a consumer. The managment said they have even complained to corporate but nothing is ever done. So as a customer I thought personally I would let you know. We ended up paying full price for the game but was very irritated! Thank you for your time. I also took a photo of the confusing sale price. Not sure how to attach the file to here so if there is another way of doing it I would love for u to see it. Jeff Rippe 1/3/11 I would give negative 5 if possible. Recently purchased 3 laptops from best buy. I have had one of them into the geek squad multiple times for the same issue. After several attempts at repair, and weeks without my laptop, still I have the same issue. To this day my issue is unresolved. I will just have to deal with it because you obviously cant fix it. I am so glad i got the black tie protection plan, that i should have saved my money for vasiline instead. The staff could not be any more discourtious and unprofessional. Even the geek squad manager Mike had a poor attitude. Its one thing to be unable to perform ones tasks at a job, it is somthing entirely different to have the same deficency and treat your customer like thery are a fool. I submit to you even further insult when your customer has spent THOUSANDS. One of our other laptops needed a battery. A simple battery. After going to the store, waiting in line, dealing with another rude door greeter, at the geek squad counter they dismised us with a snicker as they told us we could just call and order one under our warranty. We got back to the house and did as was advised only to find out that we did infact need go to the store so one could be ordered. Again we went back to the store. We explained to the person behind the counter that we tried to call and order one and that we were refered to the store. After a lot of confusion and a grand show of incompitance, we had to tell Mike that we are going to call corperate now, in his presence, to prove to him that he had to order the battery for us. The rude manager Mike was finaly able to order a simple battery. Aproximately a week later there is a package at my door. We open it up to find that it is a battery. Our excitement was quickly met with the farmiliar best buy brand of dissapointment. They sent the wrong one. THAT WAS THE EVENT THAT HAS BROKEN MY SILENCE. We have never been treated so poorly by a company that has taken so much of our money, time,and energy. I certainly hope that this is not how all customers are treated. As of now, I vow to never make a purchase from best buy in the future. Untill my issues are resolved, I will tell others of my expirence. Make sure that people in my family, MY CUSTOMERS, who are more than just a few, my friends,professional contacts, THEIR CUSTOMERS, and anyone who asks me, STAY AWAY FROM BEST BUY.....AND YOUR INCOMPITANT,RUDE GEEK SQUAD AT ALL COST. Heather in Alabama 1/3/11 Went to BB in Anniston Ala. to get a cell phone for my 13 year old's Christmas present. Cell phone rep at BB left battery and back off of phone when he repackaged it after transaction. We didn't realize his mistake until a disappointed 13 year old couldn't use her new phone on Christmas morning. Called the store repeatedly the day after Christmas and got NO help. Was promised a return call and never got one. I was told I could drive back to store to get back and battery. Since I live 1 1/2 hours away I thought BB should eat the cost of postage and send it to me to correct THEIR mistake. Never got a response. Called Corporate and guy called store while I was on the phone. Promised items would be overnighted. 1 week later, nothing. Called stored back and manager (who admitted he was the one corporate talked to) said he never mailed the items. Promised AGAIN he would overnight items. Still haven't gotten them. I REFUSE to use my time and gas to fix their simple mistake. Now what? Meanwhile, it's now January and my kid has yet to have her Christmas present. To quote Clark Howard.....Best Buy is a champion of Customer NO-SERVICE. Chasity stewart 1/3/11 You need to do a character check for one of your store managers Delmar in Loganville, Ga. Geek squad had to get him to help us and he was rude and essentially blamed us for a problem with our new (1.5 year) computer. He wasn't friendly nor helpful, even leaving the store we walked right passed him and he didn't even acknowledge us, not even a friendly goodnight. I really hope someone reads this and brings this to attention. What's so wrong with good customer satisfaction these days. martha cochran 1/4/11 2 weeks ago my boyfriend was going to purchase anetbook for me for christmas. we went to best buy @ the highlands in wheeling wv. they were totally sold out so the associate suggested to purchase online. she said there was no guarantee it would arrive by christmas but that was ok. it came 2 days later. problem was, it was in german. so dec 28, my day off, i took the netbook to the geek squad to get put in english. no one could figure out how to do it and there were still none in the store. i was there 2 1/2 hr before they decided to call other stores for one. i was told they couldn't get it online for me because the price went up. so what! what's that got to do w/it? the netbook is defective. they found one @ state college, pa but it would take about a week to arrive @ the store. the only way they could ship it to my house was for me to pay additional shipping costs. best buy just couldn't eat that cost. so i will have to drive all the way back to the highlands. the next day, i emailed best buy to complain and was sent an email saying i'd hear from them in 3 days. today it is 5 days since i sent that email and no response. so today, jan 3, i called the highlands and my netbook hasn't arrived yet. not sure when. so i called 1-888-bestbuy to complain. i ended up talking to the manager and was appalled @ how i was treated. he couldn't care less that i'm upset and not happy w/the situation. i told him i wasn't going to shop there anymore if that's how i'm going to be treated. ok w/him! i've worked for kroger co 32 yrs and if a customer is dissatisfied, they bend over backwards to help them make it right. guess what? they keep coming back! i guess i thought every co was like kroger, but i guess best buy isn't! i did send another email to bestbuy.com. if i don't receive that netbook along w/an apology by jan 8, i'm going to go talk to my attorney. thank you for taking the time to read this!! queenmarty@hotmail.com 740-633-2415 MouaFamily-coon rapids,mn 1/4/11 My inlaws and I were just at the best buy at northtown mall in cook rapids,mn trying to have our old and not working TV recycled ...a customer service representative had told my father inlaw that the store would be able to recycle the unwanted 42" TV for him. Excited to buy a new TV from best buy, the next day he brought all of us to best buy and ofcourse the old TV that has been confirmed to be recycled. We got there and talked to customer service...they got their manager...he came out with a cold attitude...my father inlaw and brothers were trying to explain to the manager about the confirmation on recycling the 42" TV ...he said "no we don't recycle 42" TVs..you guys can argue all you want but we can't help you.." he scolded..and walked away...without even the slightest sympathy for the misunderstanding ....he just left us standing there....wow great customer service...what just happened...yea we're asian...but we can understand disrespect as customers...we loved best buy...but now...it's not the quality of the products ...it the quality of the customer service......we went to Walmart..and target.. they gave us directory to an electronic recycling company in anoka county...that was the worst customer service from best buy..next on my list is contacting corporate about how they train on customer service ... Wilmington, NC 1/5/11 Purchased a dishwasher from Best Buy, $500. They delivered for me and like the cable man, I cant take off from 9-2 to wait for a delivery so my neighbor was going to let them in. They delivered it and told her, everything looks good, sign here. She didnt even inspect it. Well, There's a crack on the front panel. Kelly, the store manager at the Wilmington location said there was nothing to do becuase she signed the paper. Sorry. Customer service????? So what do you do? Throw $500 away? Colorado Customer 1/5/11 Best Buy sold me a computer that supposedly had software on it that it does not, even though I waited 20 minutes or so for them to install it. The assistant manager all the way up to Corporate has done nothing to fix my issue except offer me a 50.00 gift card or to take 50.00 off of 150.00 of the software price. Best Buy is refusing to believe that their salesperson was dishonest and of course they won't give me a full refund so I can go somewhere else. I have never had such poor customer service from a major company. John Miller 1/6/11 January 5, 2011 I am unbelievable disappointed and disheartened with my visit to Best Buy today. I dropped off my Toshiba Satellite laptop computer to have the Geek Squad, under the coverage of my Black Tie Protection plan, resolve (yet another) problem I am experiencing. This is a very unfortunate time to experience computer problems for most everyone whom are diligently developing end-of-year financial reports to evaluating last year’s performance and develop new year strategies. A courteous and friendly reception at the Spring Hill Florida store Geek Squad counter by Doug turned into an unpleasant experience. Doug indeed responded as a professional and together we quickly determined my Toshiba laptop has been and continues to display memory problems. The Toshiba Satellite A505 is configured with 4GB of DDR3 memory. Doug informed me that the unit needed to be shipped to a Best Buy service center; the Spring Hill store does not stock DDR3 memory. A turnaround of 3 to 4 weeks is unacceptable; a complete financial analysis is necessary to overt considerable loss of investment opportunity. Doug’s hands were tied as to several options I suggested and he was apologetic for the estimated belay. In the hopes of expediting the repair I requested to see his manager. Bob the (store) manager attempted to explain the situation again. Again Bob’s explanation is weak and unacceptable and he has no procedure to exercise options suggested. The root of the problem appears to be the store does not carry DDR3 memory. The availability of this DDR3 memory is a procedural issue. As a Spring Hill store walk in customer I could order and receive 4GB of DDR3 memory within days yet the technicians at the Geek Squad desk do not have this access. Geek Squad technicians are technically trained and competent in servicing computer memory issues if replacement memory were available. Procedures to reimburse customers under the Black Tie Protection plan for the delivery of parts (DDR3 memory) to Geek Squad technicians are non-existent. The Best Buy service center has the required parts to repair computers when they receive the store to service center shipment of serviceable computer. Procedures to ship required parts from the service center to the store’s Geek Squad technicians are non-existent yet the service center will ship the repaired computer back to the originating store. The existence of or the lack of procedures aggravate Best Buy and Geek Squad customers, resulting in negative satisfaction. I do not suggest similar experiences deserve jumping the Queue of service orders. The issue as presented does not illustrate a bottleneck of availability of parts or service technician scheduling, this issue is directly aggravated with procedural issues of which experience indicates are fluid and nonrestrictive when applied to customer satisfaction. I experienced a lack of willingness by management to actively investigate alternatives and “buck the system” to ensure customer satisfaction. I feel the Black Tie service presented itself more as an oily mechanic’s overalls experience. I conclude this disappointment has eroded my steadfast support of Best Buy stores and of Geek Squad services and I will in the future question the reasonableness of my continued support. Best Buy Corporate Customer Care P.O. Box 9312 Minneapolis , MN 55440 Cheryl Gaona 1/6/11 Best Buy outsources their delivery service. They are uneducated, and very unorganized, and we had nothing but problems with them (a very long story). I would think that Best Buy, especially during a recession, would be more choosy and hold higher standards to a company that is representing them. Oh and speaking english should be mandatory, as not everyone in LA speaks spanish. Tina in temple,tx 1/6/11 Best buy customer service is awful. They greet you so cheerfully when you walk in the door but when you need help they ignore you. And when you do catch one they look at you stupid and just pass you on to another person & so on!!! Their extended warranty is a fraud do stay away don't buy from best buy Tina Plumb 1/7/11 They don't even deserve the poor rating. Best Buy is ripping off customers in all ways, and they are very unprofessional. I bought my husband a lap top for Christmas and when he turned it on my lap top stopped working... I took it to Best Buy thinking I should just buy a newer bigger router because we also have exchange students who need to use computers... One of the Geeks told me that my computer must have a virus but it would be $199 to diagnose the problem... Really???? I told them if I hadn't just heard them tell the last 5 people in line the same lie, I might fall for this. I took my computer and left. My husband went and bought a new router and all computers work great... What is wrong with this company??? In this economy we should all stick together... Although they are the only company where I live that is a electronics type place I am done... There is more to my story but to much to type... Target even Walmart will get the rest of my business... I also contacted the local news... Just because of the old couple who had their computer for 1 day past the warranty and they were sticking it to them big time... Oh Best Buy you need a sting to catch you in your wicked ways, and I am gonna do everything in my power to make that happen... Megan 1/7/11 We will no longer be Best Buy costomers! We bought a wahser and dryer a month ago. When it came, the washer was damaged. They came back and got it, assuring us that their warehouse manager would call us ASAP to get a new one out to us. Well, after calling and recalling, we went back into the store and they agreed to bring us the floor model to use in the meantime. Well, a month later, we still have the floor model. We call on a weekly basis, no one ever knows what we are talking about and they say the manager will call us. In fact it has been 3 hours since the last time we called and the associate said the manager would call in a few minutes. The moral of the story is that Best Buy has the poorest costomer service skills. Best Buy employees don't communicate with each other or the people who come in spending $1,000's of dollars! We will not be back to Best Buy! Willy Bolssens 1/7/11 I recently purchased new Mac computers ( desk top and lap top ) from Best Buy in Kildeer IL and requested and paid for install at home by the Geek squad including transfer of data from my old computers for over $500 in start up cost . this is to sddition of $4000 of equipment purchased at the store The Geek squad tech brought along a trainee for the install and transfer . They couldn't wait to complete the install fast enough advising us that they had other calls to make , but said they could come back and answer any further questions for an hour at no charge , he even gave his cell # to call once I was ready. When I did call , my requests were ignored , so I went to Geek Squad for assistance , I was blown off, they kept passing me from dept to dept , with no action , just the run around. Same can be said about Best Buy Corp in Minneapolis . They are all sorry about my problem , and they will be happy to send out a tech for $149 for additional support in the house . Before you think about buying at Best Buy , there motto seems to be what and how much can I sell you , but when it comes to customer service and support , all they can say we are SORRY , but any and all additional help or support will cost you . You are better purchasing at an outlet that will support their sales Dennis S. 1/7/11 BUYER BEWARE! Some time ago I purchased a few items at Best Buy stores here in Portland Oregon. The purchases were for promotional items at 0% for desiganted periods of time of 6-18 months. Sounded like a great deal! The sales personnel were really pushing those no interes promotions but they weren't telling us everything. The purchases had to exceed $500 totally to qualify. Here's what the don't tell you or make clear at all: After the promotional period expires they go back and assess interest charges from day one of the purchase instead of from the day the promotional period ends. They also don't make it clear that the payments you make in the meantime won't necessarily be applied to those promotional items. Therefore unless you pay everything off you're going to eventually owe a lot of back interest. They also don't tell you that if in the meantime you make any other purchases this will interfere with paying off those items. Then when the promotion ends, you will be charged all the back interest and will have to pay interest on the interest as part of the total balance unless you can pay it all off immediately. Don't get caught in this trap! I noticed my account balance jumping about $500 in one month when I hadn't made any purchases. I thought it was fraudulent activity but found out it was just back interest I had not planned on. This is unacceptable to me but the point is it's going to take some time to get resolved and shouldn't be necessary. Don't get caught in this trap. I don't think Best Buy really has it's customer's best interests in mind but mainly wants the most money they can get. Too bad we can't trust anyone these days. I'm through shopping at Best Buy after this or using the Best Buy card. It is over! Dan Liftman 1/7/11 I bought a dishwasher from Best Buy. They scheduled a date to deliver it and take my old one away. Before they could deliver, I developed a major plumbing problem in my kitchen, so I called and left a message to hold it and I would re-schedule. Next evening, I had a message saying they had tried to deliver it while I was at work. That night, I tried to leave another message with them but their tape was full. As directed, I called promptly at 7 a.m. the next morning when it said they would be open. They weren't. I called later that day, informed them that I did not want the machine delivered until further notice. I was told that they had to schedule a date so I scheduled Tuesday of next week. The woman said "If you still can't accept delivery, call us on Monday to let us know." Fine. Tonight, as I'm in the middle of burying one of my best friends, I come home to find a dishwasher standing in my kitchen. I live in a small condo. This takes up 1/2 my kitchen. I have to constantly walk around it and of course, my old one is still here. My handyman said not to remove it until my plumbing problem is fixed. I just tried to leave them an angry message and guess what? Their tape is full again! I will call tomorrow and tell them to come up here from Miami and take the machine back to their warehouse and leave it there until I tell them I am ready to accept delivery. Otherwise, I will cancel my order and Best Buy will lose the sale. I'm 59 and I have never - never - experienced worse customer service. mikey 1/10/11 BEST BUY IS THE WORST!! I had an ipod and 2 people said I could get the new gen if I paved the difference. I called that day to make sure with a different lady and they said they could. I go in and they say they can't. They have to send it in and 2 weeks later I will get a refurbished same exact thing. They have the worst customer service this world has seen. Cheryl In Bolingbrook 1/11/11 What a shady business. Ordered a laptop to be delivered, then was told not in stock that it was discontinued, but I can come in and pay more money for one like it. Jimmie Woods Texas 1/11/11 I want thank your custmer service department for helping me get my Sirius Satellite Radio get fix. Your Custmer care department was out standing they got right on my problem with the Best Buy store that I was having problem with. I am very pleases with my Satellite Radio I can listing to it without any problem now. It sound better than it did when first brought it I was have problem with the cut out when try to listing to any song that was playing. But your Custmer service department me resolved it althrought I had to pay for another activation fee but I getting a good sound now thank you for your help. Jeff in Pennsylvania 1/11/11 I received a JVC Cam Corder for Christmas at my employee Christmas party. This gift was given to me by our Human Resource Associate. When I opened this gift which was purchased from a Best Buy Store in Hagerstown MD, I found that there was no operators manual or CD for the computer. What I did find was previously recorded videos from June 9, 2009 and June 29, 2009 of a family who obviously owned this prior to me getting it as a gift. What Best Buy did do was re-packaged the item to make it "Appear" to be in new condition. When the item was taken back to Best Buy we were told by an employee in their Customer Service Department; "I can erase the videos on their for you, but as for anything else we can not help you." Her offer was refused. We asked for a replacement and we were told that we could not have one as they did not have any more of that item in stock and did not know if they could ever get one in. Realizing that Best Buy was not going to do anything helpful we demanded a refund, this was "reluctantly" done by their representative. I did write to their "Customer Relations" department, and guess they do not care about the "Customer" as they never responded to the inquiry or complaint. I will file a complaint with the BBB since their Customer Service is terrible. Phyllis DeVictor 12/29/10 In mid-September I went to one of your stores in Columbus, Ohio who told me that I could purchase the new Ipod 4 and it would be shipped to me in four days. It took over one month for the Ipod to arrive. On 11/29/10 I placed an order online. Payment was a $100 gift card that I had previously purchased and the balance was coming from my debit card. Unfortunately your system cancels all orders after 8 days unless extended by the customer. As I had purchased the item from another store, I asked for a refund on 12/05/10. I’m told you did not “acknowledge” my request until 12/14/10 and that it would take another 2 weeks before it is sent out. According to a voicemail message left by “Roy” the gift card would be mailed out prior to the holidays (approximately 12/24). I still have not received the gift card. All of this after waiting on the phone for 29 minutes, only to speak to some bratty associate who laughed at the situation AND of course, cut me off, when transferring me to her supervisor. THIS IS UNACCEPTABLE! This is not the first time I’ve had trouble ordering from Best Buy and I think a review of your policy and procedures should be updated to make it more consumer advantageous. Until then, I will continue to shop at Game Stop, which is where I bought the Kinect that I could not purchase from you. I will say that “Roy” at 612-292-0274 was courteous and professional. Your phone sales associate that disconnected me should be fired. SEND MY GIFT CARD IMMEDIATELY! barrett hays 12/30/10 Best Buy has a nice selection of goods. But don't have a problem, you will never get through the phone system "Please wait" repeated ad nauseum. My daughter brought a computer, brand new,... repaired once, and now needs agains. The hard drive was bad, so a new one was added; the problem exist still. Best Buy will melt away like Blockbusters... Effie Jones 12/30/10 I am having the worse time ever tryna cancel an online order that i paid for express shipping to have for xmas nobody told me it was on back order until I called myself no communication and then they had the nerve to debit my card twice adn i now have 4 case #'s and nobody can do nothing dso i guess i can't feed my child because they can't get it right to release my funds adn get oreder cancelled and i have been calling since the 23rd of December and nothing yet I despise BEST BUY the worse commpany and customer service adn supervisor team ever.... HH Gregg for now on. What a load of crap from Best Buy 12/31/10 Two weeks ago I purchased an LG Optimus phone for Sprint, from my local Best Buy in Cleveland, Ohio. I was trying to sign up for an online account the next day so I can view and pay my bill online. I had to spend 3 hours on the phone with Sprint because Best Buy put the wrong address on my account, and set a pin number for us that we did not know, nor did they give us the pin number they set. Then last night someone broke into my car (at the Best Buy parking lot) and stole my phone. When I called Sprint to report it stolen and to see how I would get a replacement phone, I was told they never put the handset insurance on my phone that we requested and I would have to pay $469 +tax to replace my 2 wk old phone. Corporate will not return phone calls, and the store employess (Managers included) are the most unhelpful bunch of people I have ever had the displeasure of meeting. Vickie Dean 12/28/10 We purchased an LG refrigerator from the Georgetown, Texas Best Buy in July 2010. It needed repair three times before November 2010. This particular store should be the "model" of customer service attributes throughout all retail businesses worldwide. Let's start with Fletcher, one of the manager's at this location who got involved, returned my calls (timely), who stayed on the phone with me about the issue even though Best Buy was clear of responsibility, who made phone calls, who went beyond the "job description". Then there's Kevin who knows everything there is to know about an appliance (and then some). Sammy Jo, picked up this ball and ran with it. Became my liaison when it came to dealing with the big boy's and never, never dropped the ball even when it was her day off! Alex, who behind the scene made sure that nothing fell through the crack's and stayed on it till the end. These kinds of employee's are who make a company. And the rest could take a lesson. Best Buy has stellar asset investment in these people. Frankly, I have never had a less than satisfactory encounter with Georgetown, Texas Best Buy. All the employee's as far as I can tell are the best of the best. I will alway's bring my hard earned bucks to this Best Buy. Exceptional in every way! Bravo guy's and Sammy Jo. boycott best buy 12/28/10 I purchased a $324 sound bar got it home no owners manual and no av jacks,called the store, talked to the mgr he told me to bring it up so he he check and see took it back to the store talked with MR GLOVER and he actually told me to PROVE ...it was an open box item th...e cords and book are gone I said, he tells me alot of new things dont come with a manual and he told me to show him where it said the jacks were included so I did he then went to his office and I double checked with a team member on what should be in the box the computer told me crap was missing Glover comes back out slaps down a printed out owners manual and $20 and told me to purchase my own jack I take the thing home plug it up SUPRISE ITS BROKEN So I had to go back a third time let geek squad test it and tell me its broken, they bring a new box up open it and theres an owners manual and AV jacks Oh and yeah this isnt the first time Ive had problems with them, last time I had a brand new lcd repaired thru them , they sent it out, and it came back cracked across the top....heh should of learned then... J.P. in Tucson 12/26/10 Too bad you cannot give Best Buy negative stars for a rating. We had a very hard time deciding on what type of laptop to get so we made several exchanges. When we finally made the decision to just return the laptop and think about what to do next, that is when we ran into the most rude manager imaginable. My husband said he never felt more humiliated in his life. She basically told him that she was not going to exchange or refund the money because she was tired of all of the exchanges. She called him "you people" and made it clear to him that she felt like we were trying to scam Best Buy. She finally gave in a returned the items but she chose how the money was refunded, we originally paid with cash but she put the majority of the money on our Best Buy card and a small token amount on our debit card. I contacted corporate and left a message of the general manager of the south side Tucson store but of course never heard anything back. Clearly, the employees are allowed to treat their customers like scum and could care less about losing business. Run, do not walk as fast as you can from Best Buy. 12/27/10 My son returned from 2 tours of duty in Iraq and was told Best Buy does NOT give a military discount!! To all veterans out there-shop elsewhere! Frustrated xmas shopper 12/21/10 I decided to simplify my life by shopping online. I bought a laptop and and ipod from Best Buy (online store). Three days later I receive an email that says there is a problem and if I don't call this number and contact customer service, my order will be canceled. Initially my first thoughts were that this was not a good customer service move. I called the number and was forced to wait on hold for over 30 Minutes!!! The "customer service" person accidentally disconnects our call. NICE!!! I have to call back and wait another 30 minutes and then the person says, "Oh, your computer isn't available anymore". We oversold that model. I asked what they were doing in terms of comparable replacements to solve THEIR problem. Well, it turns out it wasn't THEIR problem at all, it was now MY problem. They offered to sell me a more expensive model that they could NOT give me for the same price. Unfortunately the free shipping deal that I had before was no longer available either!! WHAT???? REALLY???? I missed it because they screwed up. After demanding to speak with someone in management, the "customer service" person came back and said that nobody is available to talk with me because they are all busy dealing with customer concerns!! No, that can't be right!!!!! She will offer me the free shipping, but THAT IS IT. Oh, now you are doing me the favors?? In a desire to take my lumps and just get this whole mess over with, I did buy the more expensive model, which SHOULD have been offered to me at the same price and wasn't. I gave her the gift card number for the original computer purchase and instructed her to put the remainder on my debit card. Needless to say when I checked, she screwed up and put the whole thing on my debit card leaving $250.00 on my gift card which I now DO NOT want to use at all because I do not want to give Best Buy one more dime of my money. I once again have to call back and wait for 36 minutes this time only to speak with another "customer service" person who tells me there is nothing he can do since the transaction is already completed. OK, like 40 minutes ago!! This time I demand to speak with a mananger. He comes back and tells me the same thing. Noone is available to address my concern and it would really just be easier to go ahead and leave it on the debit card!! Easier for who???? Not for me!!! I once again insist that I speak with a manager. He comes back on the line and takes down my phone number and says that someone will call me MAYBE TOMORROW!!! Guess what?? Two weeks later and nobody has contacted me!! I have never in my life experienced a company's policies that clearly show so little regard for their customers!!! Is anyone out there listening to those recorded phone calls that might be monitored for customer service purposes??? I don't think so!! I have spent some serious money at Best Buy this year alone and I will definately be finding a new place to shop. Mr. CEO, your company is the worst and you WILL go out of business if you continue to disregard your customers in this fashion. The next electronics super store will come along and you will have built no loyalty so everyone will leave. I have already left and by the looks of this website, there is a common theme with your lack of customer service. Best Buy - F. Dianne in MS 12/21/10 I would really like to rate them as a zero. Best Buy has the worst customer service ever, I don't know how they manage to stay in business. I purchased a TV on 11/25 and it was scheduled for delivery on Dec. 1. To no avail Dec. 1 came and went and no TV or call then it was rescheduled for Dec. 7 and the same thing happened, no delivery. I talked to customer service probably six more times with 3 additional promises of delivery and still no TV. Now today they saying possibly maybe in January, so I got fed up and told them to cancel my order. I want be buying from Best Buy again and I hope you are wise and do the same. Bonnie Myers 12/21/10 Have store credit balance of $186.xx from a returned gift. Was told by 3 different customer service reps, via phone, that I could use balance to purchase a $200.00 Christmas gift card and pay the difference in cash, etc. WRONG!! Store REFUSED and corporate says it is a store decision whether or not to accept. As a career retail mangement executive, I see NO purpose in this method of customer service. And, I am now scr***ed, as there is nothing in Best Buy that I would EVER be interested in purchasing. I will never shop at Best Buy, nor will my family, our neighbors, our church members, our employees, etc.,as well as that hundreds of people that these people will tell. UNBELIEVABLE IN THE CURRENT ECONOMIC ENVIRONMENT. M Howard 12/22/10 I and my friends will not be spending anymore money at any Best Buy. I paid for a new computer and the "optimization" of it along with a new monitor. The first time the sales rep rang the computer he made an error and told me that he had voided the transaction. He rang up the computer again. I took the computer home and could not power it up. I packed up everything I bought after calling the 1-877 Geek squad number and the local Best Buy store for help. Of course no one in the store will answer the phone. I had to speak with the manager of the store of which he said I could return everything. While bringing in the computer,etc from my car the manager had called the Geek squad to see if I had called them. Of course they said that I had not called the Geek squad for help. After getting credit for the purchase of this computer I realize that on my credit card that I had never gotten credit for the original transaction that was in error by the sales rep. I have made 6 trips to Best Buy trying to resolve the problem. In other words I was orginally charged about $1600.00 for a $800.00 computer. This is a bad mistake in my opinion. I have found out that the Geek Squad of Best Buy are people with no experience. All they do is load software and charge about $100.00 for this experience. They do not diagnose problems with the computer, they just replace a board or two and hope it works. No one is accountable for anything at Best Buy and are certainly not interested in trying to make the mistakES right. How long will they stay in business?? There are plenty of other companies selling the same products with better service. Very poor management up at the top. Best Buy will do anything for a buck. Lee Carr 12/22/10 Worst customer service ever! Will never shop at Best Buy again. I say this after spending thousands of dollars in this store and then getting a hard time over a $79 camera I purchased there. NEVER NEVER AGAIN! Jennifer Trost 12/21/10 I purchased 2 IPhones and another cell phone in June of 2008. We asked at the time when the new phones were coming out. They said they did not know. The very next day the new ones came out. So, we paid for the upgrade and purchased the new ones and traded in our 1 day old ones. At the time of purchase, they asked me if I wanted insurance on the phones. I said yes. When I put in my order for the upgrade, they needed my credit card to hold the new phones. I never used the card, I paid in cash, because my cards were soon going to be turned off because I lost everything due to mortgage fraud. I assumed that the insurance would be included on my att bill for my iphone service....internet, texting, etc. I never once received a bill from best buy. Not once. They said they charged my credit card 3 times, but never sent ME a bill or let me know what they were doing. During this 2 year period, I have moved twice. I could not keep my same home phone nor my email address due to using a different service for my computer, tv and home phones. My son's iphone needs service. He has taken his phone down to the store twice and they said we have no insurance. I called ATT, I called Apple. No never had insurance with them. Finds out I bought it through Best Buy. I would never have known this. I was not told. I finally called today and they said yep, no insurance. I asked how this could possibly happen when I was never contacted nor asked about it. I assumed the insurance WAS included in my ATT bill, like most cell phone insurances are. I said this error was not my fault. None of this important stuff was EVER explained to me. Best Buy said they tried to contact me regarding my insurance. And what numbers did they try? My home phone....I had moved, and my email address.....I changed home tv service and could not keep my same email address. Did it ever occur to them to call me on my friggin CELL PHONE????????? Of course not. Or mail me a note? All my mail was forwarded to me! Then they would have contacted me and I would still have insurance. Now I cannot EVER get insurance on my phones because it was cancelled. Is our society so greedy and selfish that there is NO customer service AT ALL anymore? We have become DOG EAT DOG. I am sick to death of all of this. I am going to contact Brian Dunn until I get my insurance back and fix my $400+ in electronics. FOR GOD'S SAKE!!!!! PATHETIC! John Meyers 12/23/10 My son purchased a camera bundle from best buy, they did not have the tripod for the camera in stock that was supposed to come with it. He finally had a chance to swing by and pick up the tripod, with receipt in hand, and was told without his ID on him they could not give him the tripod he paid for. They didn't need an ID when he purchased it with cash. Best Buy sucks. F U BEST BUY 12/22/10 Best Buy SUCKS!! They DO have the worst customer service EVER!!!!! Karlyn Morris 12/23/10 I have never gotten such poor customer service like i did from best buy. My washing machine broke on the 9th of december, and the geek squad came out twice to fix it, the last time being the 17th with bad parts, so they said it would be another 10 days before they could fix it. I have 2 teenage kids, and can you imagine the laundry piling up. We have spent 30 bucks each time we had to go to laundry mat,(we have gone 4 times so far) and you would think they would compensate us for the monies we are out, well they dont. Best Buy doesnt have a loaner program either so, they did absolutely nothing for me. All i got was. Im sorry for your inconvenience, and dont let this ruin your christmas. Are you kidding me?? They also said parts would be delivered over night which means 3 days,and the new date is now dec 29th. This is not how you treat a customer, and if i could give them 0 stars i would,i can tell you this, i WILL NEVER BE PURCHASING ANOTHER PRODUCT FROM BEST BUY,i dont care how great the sale is. Best Buy, you need to work on your customer service, specially when you come to fix something like a washing machine, which is very important to a houshold with children. Buyers be ware. jim in sherwwod arkansas 12/23/10 i tried to do an even exchange for a wii machine bought a week ago at the store in north little rock, ar store and was told it would cost me $20 more to exchange because the price had dropped since i bought it. jason the general manager pretty much said pay it or get out of the store. what a sorry representative for a big chain store to have. there is no customer service at best buy, and no one to complain to. sooner or later it will bite them in the ass. John Meyers 12/23/10 Let me see my best thoughts about Best Buy, thats not possible I rate them a zero out of ten. Is this company Canadian owned, it seems to operate like a canadian company. John Meyers 12/23/10 When you see the amount of 1 stars given to Best Buy, corporate must be in la la land George 12/24/10 Best Buy really needs to make some changed with this workers its sad how pourly they treat people especially the one in West Mifflin,PA. I purchased a laptop they told me it would be in by christmas. When i called no one would answer for atleast 30 rings then i wouldnt get called back this happened 3 times they never answer the phone there and my item isnt still here and it was a gift. i'm pretty sure best buy lost my business for good. Jack Cross 12/20/10 My Fiancee was mugged in the Wal-Mart Best Buy Parking lot in the Waynesville North Carolina shopping center. Wal-Mart provided the police with there video footage showing the attacker running over to their store. When asked by us and the police for them to show the footage they refused to do so saying we needed a warrant to have access to the survelience.If Best Buys would have provided the footage at this time the chances of the police catching him would be greater than having to wait for a judge to issue a warrant.This goes to prove that Best Buys does not care about there customers well being just the protection of their merchandise.So ladies be aware of Best Buys parking lot cause you could possibly get raped there and they wouldn't even care!!! captjack2009@live.com Carol Pringle 12/20/10 I have never been treated so poorly by a company in my life. My experience as a customer with best buys has been extremely frustrating and stressful. I purchased a brand new stainless steel gas range with best buys in Oct.2006 and the oven started giving me problems within the first year of purchase. My stove has been repaired 4 times by the company and I have the original warranty still intact until Oct.2011. According to best buys lemon policy in the warranty, once my range has been repaired 3 times I am entitled to an new stove of equal value and best buys is not honoring their warranty. This is now 3 days before Christmas eve and I do not have a working stove to fix my family's dinner. I am so disgusted until I don't know what to do. This company has the worst customer service in the world. If I did not have a full-time job already, I would make my job to put best buys out of business. Maddy 12/19/10 I vowed to never shop at Best Buy years ago but I wanted this portable tv that Best Buy had advertised and decieded to give them another try. Needless to say never fails to disappoint. I don't think their customer relation department or their management cares. Its their bottom line they are concerned about. Keep it up Best Buy your organization is not exempt from going belly up. Chris smith 12/19/10 Horrible. No words to describe utter disbelief in the customer service George in NY 12/20/10 I went to a BB store in NY to pick up an item that I ordered through their online. Now the online service is great, and thats probably due to the fact that its done by computers and not employees... So after waiting over 20min while 7 employees were attending to 1 customer, I asked if there was anyway someone could help the other 30 people online. I didnt yell, nor scream I simply asked if others can be helped. One of the BB guys there, told me that this was the ONLY register that can do these orders. This is how he said it: " LISTEN CHIEF, THIS IS THE ONLY REGISTER THAT CAN DO THIS, SO YOU HAVE TO WAIT".... Now I was angered, first Im of indian decent, so what the hell did he mean by "Listen Chief".... Second, others online now screamed at him that it was inappropriate.. I told him that I want to speak to the store manager, and he said, " I AM THE STORE MANAGER". I said, "Really, then I want your name and the names of the other employees with you, cause I will speak to BB Corporate offices on monday". All of a sudden, he moved the employees away, told them to go back to the other registers and brought more employees over to now tend to the over 30 people in line. He gave me the names of the employees and himself. today is monday and I have contacted BB corporate offices, and am writing this while im on hold for over 45 minutes now... joe C 12/20/10 I recently was calling around for prices on remote car starters. I just wanted to put out there how horrible best buy costumer service is first time i called the phone rang twenty times then they hung up. I called back a half hour later and a lady answered she was extremely rude. She " transfered" me and again it rang for awhile with no answer. Some of the other places I called went out of there way to give me information that i needed. Best buy wont even answer. So when i finally got through tehy were also the highest priced. How does a place like this stay in bussiness. Go to ultimate electronics they have better prices and there customer service is untouchable when compared to Best Buy Richard 12/18/10 Try and unsubscribe to their email list!!! Impossible. The link does not work, and they are sending mail to a "sub-account" of mine which they could have only gotten by buying the address directly from AT&T. Awful ethics. Mary Beth 12/18/10 Two weeks ago I went to best buy to look at keyless entry remotes for my daughters car. The price was 139.99, insulation included. The salesman told me there maybe a charge of 50.00 or so dollars for parts. I was actually fine with that because I thought the price for the remote was 139.99. So today, December 18. 2010, my daughters car was taken to best buy for the install for her 18th Birthday. Fifteen minutes after I dropped her car off, I received a phone call that said since she has manual locks on her doors it would actually be another 360.00. I was outraged, I told the salesman that she had manual locks and he was the one who told me it would be another 50.00 because of that. So I went back down to best buy and was very upset, the installation guy was actually very sympathic and said that the sales guy that told me the above information was actually a trainee and should have called the installation department for a correct price. After waiting for a half and hour for a manager, Matt and I were talking during this wait, I said I could not afford the extra 360.00 and because I was given the wrong information Best Buy needed to make this situation right. The only other present my daughter wanted was an ipod touch. So I said I wanted the touch for an even exchange(229.00 for the touch). So the manager was told that's what I wanted and he came down to the installation department and said that would be fine. The manager than took me to the returns department and told me an associates would exchange my keyless remote for the touch and left. When the associate in the sales department rang up the exchange and then the touch, she did not give me an even exchange. She then called the manager Sean back and he said"I didn't say I would give you an even exchange" I replied than why would I be buying anything from here. You need to make right what has been wrong! He said I could call corporate but there was nothing he could do. Needless to say I totally lost control and I hope that other customers who were listening just put their purchases down and walked out. YOU CANNOT TELL PEOPLE ONE THING AND THEN 'CHANGE YOUR MIND' very poor customer service. As everyone else has stated I have purchased many items from best buy but they just lost another customer Bob 12/16/10 Apparently, Best Buy believes they are the only major player in the big box electronics and they can forget about customer service. Having spent over 25 year in retail I have never seen such poor follow-up or concern for the customer. I won’t go in to the issues I have had with them but I can guarantee you that they are, and will continue to lose business. My recommendation to anyone would be to go somewhere else, even if you have to pay a bit more to get better service. I will say that the sales staff are very helpful and are as frustrated as the customer. It is obvious the corporate executives or board of directors have no idea what is going on in their company and the poor reputation they have acquired. Mary Wilson 12/17/10 I would like to write an opinion but after reading the other reviews it would be the same .Your store in Bee Cave is the worst customer service I have ever experienced. We have owned a TV for 30 days that didn't work from day 1 and still have We can't seem to get on the right page with the store for delivery. My husband after being told was told the tv would be there 12.17 between 8am an d 12pm. He called this morning and found out it would be 4-8pm. He drove from Dallas just to take care of this and planned pn being back in Dallas at 5pm We want our bill adjusted.. call the Bee Cave store and get the phone number. I have zero confidence you will respond to this complaint Pete Bhakta 12/17/10 I placed an order for 56 LCD TV's and a Surveillance Camera System from Best Buy location #1385 on 11/08/2010. spoke to the General Manager at the store got the pricing from internet was $259.99 and the surveillance 16 camera system with DVR was $749.99. All items were supposed to be tax exempt for business purposes. I double checked and varified with both Best Buy corporate and store manager at site # 1385 because it did not sound right about surveillance system on the picture it showed 4 cameras but the description whats included in the box says 16 cameras their both answers were same it comes with 16 cameras thats what it says included in the box. fine i made the purchase. They adjusted and charged me tax by reducing the amount of tv's purchased from 56 to 53 tv's. I received the camera system which only had 4 cameras instead of 16. I took the item to the store location # 1385 with the print out of description of my order what's included in the box. i spoke to the store manager and he would price match the order as described online 16 channel dvr surveillance system. My order its been over a month did not receive, contacted store manger several times spoke to him he said it will be delivered along with the tv's. Then scheduled dilivery time was set they did not make the dilivery called store again found out manager who i was dealing with knows my order no longer works there, Then i had to deal with another manager he told me it will be delivered next day and they did delivere on time but there was no camera system. I called the Manager back again and he told me it has been shipped its been about 15 days and still haven't received it. very poor customer service for this huge amount of order. marilyn 12/15/10 This business should be shut down a soon as possible total rip offs. I will be contactin the Better Business Bureau in every state I can Until they are closed everywhere dibartolo peter 12/15/10 I tryed to call best buy store in destin florida 11 minuts to 10pm the anwsering machine said they wer closed, for store hrs press one i presed one for store hrs and it said 9am to 10 pm that makes for bad busnes in my humble opinion. verry poor mgmt. David 12/15/10 My wife and I purchased a LG elect Range Mod No. LRE30955ST on Jan the 25Th. 2009 . When we purchased it we also purchased the extended warranty till 2014 . Since we have owned the Range it has malfunctioned many times . The oven would actually start itself as well as the stove burners . The big burner has actually come on by itself and burned itself out . each time I called Best Buy they would send out a tech rep to do the necessary repairs . The third time they came out they replaced the complete control board , that is after we went without for over a week . I also complained to the Mfg, L.G . but they showed no concern . Now three months into the new control board the unit is acting up again . Once again they are sending out a repair man ,He is supposed to be here within 5 days . So it will be a total of 7 days before we can even get a repair man out . My advise to all who read this , please do your homework before making major purchases as to where you buy and what you buy. Stan Knowles 12/2/10 "BEST BUY" IS ON MY "WILL NOT SHOP THERE AGAIN" LIST...BECAUSE "BEST BUY" IS TAKING ADVANTAGE OF THE "CHRISTMAS" HOLIDAY...WHICH IS A "CHRISTIAN HOLIDAY," BY NOT USING THE WORD "CHRISTMAS"...BUT REPLACING IT WITH THE WORD "HOLIDAY!" "BEST BUY" IS DOING THIS BECAUSE THEY DON'T WANT TO "OFFEND" MUSLIMS AND PEOPLE OF OTHER RELIGIOUS PERSUASIONS...SO THAT THEY CAN SUCK PEOPLE FOR ALL THE CASH AND CREDIT CARD MONEY THEY CAN! NUMBER ONE...."BEST BUY" MAY NOT WANT TO OFFEND "MUSLIMS"....BUT I AM A CHRISTIAN... AND "BEST BUY" DOESN'T MIND OFFENDING "ME!" SO, I AM PERSONALLY BOYCOTTING "BEST BUY"...AND AM SPREADING THE WORD AMONG ALL THOSE IN MY FAMILY, MY EXTENDED FAMILY, MY CHURCH FAMILY, AND ALL MY FRIENDS IN THE STATES WHERE THEY RESIDE.... THAT "BEST BUY" IS NOT WHERE THEY SHOULD SHOP, NOT JUST AT CHRISTMAS...BUT "EVER!" SINCE I HAVE BEEN A BROADCASTER AND IN THE MUSIC BUSINESS FOR MANY, MANY, YEARS... NATIONALLY AND INTERNATIONALLY, FORMERLY ON N.B.C. AND A.B.C. .....I DO HAVE MANY FRIENDS WHO DO LISTEN TO ME.....AND I SHALL MAKE THIS KNOWN FAR AND WIDE! BY THE WAY....JUST IN CASE SOMEONE FROM "BEST BUY" CORPORATE HEADQUARTERS SHOULD READ THIS........I WILL TELL YOU....."THIS IS NOT A THREAT.....THIS IS A PROMISE!" Gasden, Alabama 12/3/10 I say CLASS ACTION LAWSUIT AGAINST THEM. I'm in contact with attorneys now. Joanne 12/3/10 If you purchase a defective item, expect to speak to someone in the Phillipines that can't speak english. Then be prepared to be put on hold forever and once your minutes are all used up you will still not have a solution. Very disappointing. Lost a customer for life. John Copenhaver 12/3/10 I would just like to comment on the store in Omaha,Nebraska on 75th and Dodge. There are transients(homeless) that hang around the outside of the store. They are drunk and asking for money. This has happened to me several times at this location. I live in the neighborhood and like shopping at this Best Buy, however, Best Buy needs to do something about this particular problem. The building that is attached to that Best Buy is vacant and homeless people gather around everywhere.Particularly on the dock of the abandoned building attached to that Best Buy at night. They are out front and on the side of the building in the daytime begging for money. Again, I grew up around this Best Buy and still live in the neighborhood and like this store. I talked to the manager about this problem and she referred me to get in touch with corporate and let them know what is going on.I called Omaha Police on November 27th,2010 and reported homeless people hanging around the attached buildings back dock. I then went home. Less than an hour later I called Omaha Police again to report a bonfire that these homeless had lit to keep warm. It was a huge fire. I am working with local Police to try to curb this problem with the entire neighborhood and would just like a little support from some of the merchants in the neighborhood to assist me in getting rid of these types of people in this area.I am only one person but with some help in the neighborhood working with me and local Police and the Mayors office hotline and/or the actual owners of this particular property,whomever they may be ? Maybe we can work together to clean up this problem. I think it is going to take a constant push with the people in the area complaining to the Mayors office and Police to get anywhere however. I am just asking for Best Buy to do there part and I will continue to get others in this area to work together and see if we can't solve this problem. Any feedback or help or both would be MUCH appreciated. Thank you. John Copenhaver 402-250-1349 john_copenhaver@cox.net Larry R 12/3/10 There is an old saying, "Put your money down and take your chances". Chances are you will get stung at Best Buy. After spending more than $14,000 on Macs for our company Best Buy erased my wifes hard drive after "one of thier Geeks" set it up for her and failed to make a restore disk. They teach their managers to say no untill you just walk away. To bad as we still have about a dozen Maxs to purchase and it won't be at Best Buy. They will gladly take your money but when it comes to service forget it, you are on your own. Sarah Cole 12/3/10 My 72 year old mom had a DLP tv, the lamp was blown, the lamp is over $200 so I told her that she should have someone look at it to make sure that nothing else was wrong with it before spending that kind of money. So I make a appontment with the geek squad and tell them that the lamp is blown but that I want them to look the set over to see if any thing else is wrong. Dan D. comes out to the house, doesn't even look at the tv and tells my mom that the lamp is blown and he can't do anything untill it is replaced and then charges her $160.50. I have called and talked to Dan D. and his supervisor Chris W. and higher ups and tehy all say the same thing, "Only the tec can wave the charge for services" first off there was NO service he did nothing but walk into the house. I have to wonder about a company that leaves this up to "The Tec" that would be like a store manager telling you "oh, only the cashier can approve a refund". I went and bought my mom a new tv from WALMART, if you would have taken care of this I would have gotten it from Best Buy but god forbid if you gave a old lady her money back that you STOLE! Glenn Chicago 12/4/10 I bought a computer package Thanksgiving morning 2010 at bestbuy.com. I was elated to see that it had shipped that day! Sadly they never shipped the monitor from the package, it went in some kind of limbo. Where I saw it go in and out of stock for a whole week during which I was lied to hung up on and just had to deal with BS. They just keep saying wait, its all ok. Finally now 10 days later one of the reps admits to me its back ordered duh, they sell me a computer package ship the damn thing minus the monitor and now I can't get my order cancelled, or store pick up where its still to this day available. They charged me for the package minus a discounted price for the monitor what a bait and switch. Plus they tell it could still ship in the future and there is nothing I can do about it. So I havea pc with no monitor and I'm afraid to buy another knowing that at anytime they want they can just radomly ship one. Talk about brainless, useless, worthless system and people. I'm so completely done with Best Buy, I hate the stores, I hate the online, I hate everything about the lowlife company. Jackie Murphy 12/4/10 My husband and I have purchased lots of things - from computers to applicanes - at Best Buy and it will NEVER happen again. We made a small purchase on Dec 3 and as the very nice cashier was handing us our small package, she whispered, "Merry Christmas; I'm not supposed to say that." As she spoke, she nodded her head towards a manager. Isn't December 25 known as CHRISTMAS Day; hasn't Merry Christmas been said for centuries; isn't there free speech in America? Utterly disgusted with Best Buy Management! How dare they take away someone's free speech. mrs miller 12/7/10 this comapany is sooooo ridiculous I called today for a very simple thing just to change my delivery date. I was treated so badly. transferred to the wrong place several times. I was on hold for 2 and half hours and when I asked for a supervisor I was told there are none. I was again placed on hold. all of the agents refused to give employee numbers or names. I worked in a call center for 8 years. I can not believe how HORRIBLE their customer service is. When they took my order they were so nice. I have spent 1000's of dollars with this company but in the future I plan to go else where right now I am considering canceling the washer and dryer I ordered from them I am just so annoyed at how they treat their customers. Really they should be ashamed!!!!!!! Nuri 12/7/10 BUYER BEWARE !!! MAKE SURE YOU OPEN THE BOX AND SEE WHAT YOU ARE PAYING FOR BEFORE YOU LEAVE THE STORE. You won't believe what happened to us at Best Buy in Meriden, Connecticut. On Monday 11/29/2010 we bought an XBOX 360 Kinect and paid $ 318.00. When we got home and opened the box we discovered that the box contains nothing but a stack of 81/2 - 11 print paper. The next day we went back to the store to explain the situation to the general manager of the store (I think his name is Rob Kelly). He basically did not spend more than 10 minutes with us and told us there is nothing he can do and simply gave us the 1-800 number to call. I called best buy HQ and spoke to consumer relation and after being in the phone with them for 3 hours I did not get any where with them. They told me the only option I have is to contact Microsoft and resolve this with them. Microsoft listened to my story and since I did not buy directly from them they told me that best buy should handle this which I totally understand. We will probably never get compensated but we wanted to share our story with as many as possible so they won't have go through the same thing at Best-buy oops sorry Worst-buy . Natalie in California 12/7/10 CUSTOMER SERVICE IS HORRIBLE I'VE BEEN TRYING TO GET MY CREDIT BACK ON A PURCHASE WHICH WAS CANCELLED AND IT'S TAKING FOR EVER! VERY DISAPPOINTED NEVER AGAIN MAKING A PURCHASE WITH THEM! Jack James 12/7/10 THE BEST BUY IN HOT SPRINGS ARKANSAS SHOULD FIRE EVERYONE IN THE STORE-RE-TRAIN EVERY ONE THAT BELONGS IN THERE DEPARTMENT..OR JUST CLOSE THE STORE!!!!!! I GO TO THE BEST BUY IN BENTON,WHICH IS TO FAR FOR ME TO BE GOING TO SPEND MY MONEY,AND THEY ARE GREAT...UNLESS THEY BURN DOWN THIS BEST BUY HERE OR REHIRE A WHOLE NEW CREW I WONT BE BACK!!!!!!!! RGM 12/8/10 The day prior I had told myself I was not gonna get caught up w/the Black Friday Madness. I was getting sick and was not up to camping out for the pre-sale of LG washer & dryer (furthermore it was cold, windy and raining.) It somewhat nagged @ me I would miss out on something I really wanted. So, I got up @ 5:00am showered, got dressed and headed for the nearest Best Buy, I was out the door by 6:30. I was informed someone who had been waiting in the cold to get the same item was supposed to return by 9:00 to complete transaction or something but, I could call back by 10:00 and see if he was a no show so that I could capitalize on this opportunity. I took my chances and headed out to another Best Buy and luckily there was an available set. I specifically inquired w/cashier if I could pay for purchase on cash & debit card basis and if I could later transfer to another bank card I was tryin to earn points on. She responded yes. I had gotten wet and was becoming more sick than what I had been so, I waited a few days till I felt better to take care of issue. When I get there I am told original transaction would have to be credited/refunded by same method as purchased however, there would be a delay in cash refunded by Corporate office (by check)and the funds credited back to bank card. To add insult to injury the re-purchase of items would not be honored @ sale price. They refused to work w/me and all I was told sorry cashier had mis-informed me. WOW! The delivery is another story. I missed out on 1200 points had I initially used another bank card. ! Inger S. Falco 12/8/10 I have been a customer for many years 3 computers and loads of software. My computer had a virus brought into the Commack,NY store on Jericho Tpke. was advised they would backup and restore all my desktop the way it was, picked up computer last night and nothing works, cannot get my documents and or email without a product key number, do not have this after calls to computer company hp and microsoft and best buy cannot not retreive this information. When I went to pick up my so called repaired computer and $ 350.00 later I had to wait there with no one behind the geek counter for well over 30 minutes, they paged the manager and representative about 7 times before anyone arrived. Now went into internet explorer for some of my favorite websites that I run my business from and they do not work. Once again on hold now for 25 minutes still waiting for someone to help me. Please note when in store last night there were no customers there. I am so glad that I did not purchase my washer and dryer at this location or store 2 weeks ago. Your services and employees really need a renewed lesson on how to be more customer ready. I am contacting my credit card company to advise that services paid for were not rendered. Also it is a shame that to file a complaint you have to put it here then to speak with someone directly. I am sorry but this is not the american way. All these complaints and really no one will respond to these complaints. I am goint to make contact with the NY state attorney general and also the BBB at this point. They have no customer service at all. And the geek squad have no idea what the hell they are doing. Tom H 12/8/10 In Wednesday 11/23 my wife took her two month old 2011 Sonata to the Best Buy in Plymouth Meeting, PA to have a remote start installed. After the Geek squad guy talked her into a much more expensive one they proceeded to install it. 7 hours later my wife waiting in the store saw her car and almost collapsed. The dashboard was off and wires were everywhere. The man said that there were real problems that he couldn't fix and that we had to take it to the dealer. The car had massive electrical problems flashers wouldn't shut off lights wouldn't come on, doors wouldn't lock and so on. It is now 14 days later and the car still isn't fixed. The Best Buy insurance company called me and at first was very nice and said we could rent a car for as long as it took to fix the car. After speaking with the dealer, they told us the car would never be the way it was before the geek squad screwed it up. I then called the insurance company to request either they replace the car or replace the whole wiring harness. The man's name Mike Cummings refused both requests in a very nasty way, saying they wouldn't do either thing that we would have to take it the way it was. I am in the process of getting a lawyer and suing Best Buy. stan 12/8/10 bestbuy corporate will not help with anything they just log a complaint and say sorry. BESTBUY = DON'T BUY not if you expect any customer service!!!!!! Stacey 12/8/10 I have been a Best Buy customer for many years. I puchase items for home and for Office. I purchased a washer and dryer November 12th. They told me the pedistools were on back order. I called a week later, got put on hold for an hour and a half and then my call was disconnected. I went down and spoke to the manager (nice guy) and he told me they were still on back order. Today is December 8th and still no word on the washer and dryer. I decided to call the corporate office. I was on hold for a short period of time and was connected with Matt (great guy). He put me on hold and promised to call me back should we get disconnected. I was on hold for about 10 min. Matt came back and told me the washer and dryer were schedualed to be delivered on the 10th. He asked if I knew about it and I said no or I wouldn't have called him. He then called the delivery company on a conference call to reconferm. THANK YOU MATT. Dean Pita 12/10/10 I was informed by several young employee's that the Covington Louisiana Store Manager only like to hire young emplyees. His qoute to several of these younger employees was "It looks better having a young saleperson talking to older people, for people percieve that they know what they are talking about". Is this not dicrimination????????? Way to go Best Buy for allowing some manager run your store without supervision. Is this truly how best buy operates. I looked around the store and sure enough I was hard press to find one employee over 40. So the next time you go to the Best Buy Store in Convington Louisiana, think about what this manager and his staff are teaching a youger generation and practicing discrimination. What if this so called manager toke it to the next step and did want to allow Hispanics, females or other minority groups. Joe Bivens 12/9/10 I have spoken to bestbuy.com staff for at least 10 hours in the last 3 weeks attempting to inquire about an order made via telephone. The bestbuy.com staff has been useless. After such frustration I called the corporate office to discuss this dilemma. I spoke to a Mr. Tim Snow, a manager of consumer relations and without advising me he transferred the call to a number that requested a 3 digit code. I called again and unfortunately got Mr. Snow a second time and he transferred me to the bestbuy.com line which advised of a 15 minute wait. I hung up and called corporate again and the operator transferred me to consumer relations and luckily Mr. Snow did not answer the phone and the problem was hopefully resolved by Alex who was very courteous. Jessie Dixson 12/9/10 I visited the Best Buy mobile in the Stone Crest Mall located in Ga. I had one of the best experinces of time there. The staff was very patient and knew all the right answers. The manager Keysha was the absolute best. Her salesman Keith also did a standup job helping with a large purchase. Thank you again. Rose 12/8/10 I bought a Refrigerator from Best Buy day before yesterday, it came without the clear cover for the butter compartment, so I called the store and spoke to Quin who basic told that they did not have the cover to give me that I would have to bring the frig back to them and get a new one. He then told me my other option was to return and get another somewhere else. Theresa Stack 12/8/10 I closed my reward zone mastercard several months ago. I have recently received e-mails that my account now has a credit from ???. I am contacting the attorney general for the state of missouri as I am sure this is illegal. I will NEVER shop at a best buy. I can't believe they still are in business. BESTBUYSUCKS!!! 12/8/10 After reading all of these comments about the Best Buy Corporation I can only add that this is the worst company ever. They Geek squad/Black tie warranties and services are good for ABSOLUTELY NOTHING!!! Seriously when did theft stop being a crime? This is all they do they steal peoples hard earned money. The sales people are a bunch of hypocrites! They give you all the bolony in the world and swear up and down that their warranty is legit. I purchased a very pricy digital camera along with the accidental warranty and it was a NIGHTMARE!!! The pictures would get saved on my memory card but wouldn't show on the screen. All of this would happen on occasion (whenever the camera decided to play stupid!) I walked in the warranty Dept and explained the situation along with proof of course, and all they said was that they needed to actually see it act up before considering if it needed to get serviced or not. I went two more times and it was the same treatment. The fact of the matter is that this company is AWFUL AND WE SHOULD NOT BUY FROM BEST BUY OR BETTER YET....NEVER BUY FROM "WORST BUY" AGAIN!!! Marleen Barlow in Utah 12/8/10 I have had the WORST experience with Best Buy, they have over charged me twice $500.00 each time. They are not willing to help me get this figured out in a timely manner and so I am just screwed for my mortgage payment or Christmas. And even though I get to pay one of them after I will still be late on the mortgage because I'm waiting on the next time I get paid, Best Buy won't give me my money back for 10 days to 2 weeks. My advise to you, DONT SHOP AT BEST BUY!!!!! If you do use cash because they are crooks and will take your money!!! Kathleen 12/11/10 As most on this list, I too have been a victim of the lack of service of Best Buy. My computer go tthe think point virus. I called around and many places were alot cheaper. Best Buy geek squad agent was sooo confident they could fix it. I needed it back quickly and I wanted it done right so, took it to Best Buy. HOwever, they failed to do what we discussed FOUR Times which was to save my information and then put it back onto my computer. They lost information and I spoke to four different people in teh process all of whom just lied to me then when I tried to have them take it back AGAIN to fix it, they said it is a privacy issue and they cannot work on it?? Well they took my money in the amount of 434.oo to do a service they never did...and in the meantime, now my computer keeps shutting down and they make excuses about so many geek squad agents working on one computer etc..as if that is MY problem. Then I spoke to a manager Stacy at the Selinsgrove Pa. store and she was awful...said since they cannot fix it right they don't want to work on it anymore. I said then they admitted they cannot fix it they need to refund mymoney but she said, well, I cannot give our services away...WHAT SERVICE...they are the biggest joke around and they not only do not provide a service but they made my life worse and did damage to my computer...sadly for them, I needed two new tv's and two new computers and was planning on purchasing from them until this happened...I disputed the charge on my credit card and told the credit card company if they pay b est buy it is their problem because no matter what i am not paying this false bill as they failed to do the service then broke my computer in teh process of their incompetence. So, I do not recommend the best buy geek squad..and as others noted, the management in best buy is even a bigger joke...called corporate but have to call back so we shall see...the manager at selinsgrove also said since i am going to write letters to corporate and otehrs is another reasons she didn't want to work on my computer anymore.....AND as I was there one of the many times since originally I had to take my computer back, driving forty minutes one way, so many times...another woman just purchased a computer from them and they had her screen displayed and clearly you could see a problem with it but they refused to make that right too...what jerks.... Sarita Harris in lynchburg va 12/13/10 My neice and I was in the store on 12/12/10 to purchase 2 laptops which the clerk reported they had 15 in stock. However they could not be locate. It was suggested she buy 2 others at a $100 more each. (She paid cash) During the purchase the clerk came with the 2 orignal laptops she came to buy and went to do a exchange for the 2 she paid cash for. She was than told she couldn't exchange the merchandise. They would mail her a check or give her a gift card. This was not the right answer. Consider the fact, she never left the store or the register for that matter. The manager Tammie, was consistant in saying, this was her only option. She shared if they gave her cash back she could be robbed as she leaves the store and a police report would have to be filled out. After her persistance, her money was return to her and she was told she could not be sold the 2 laptops she came there to purchase. Not only her, but my mother was refuse to be waited on, my aunt was refuse to be waited on by the manager of the store. She said she had the right to do so. I'm compeled to consult my lawyer. I cant believe this is a policy. I'm owed a apology. I've never meet such a rude person, I've never been treated so badly, I'm hurt, I feel insulted. I hope Tammy knows, What she did is wrong. Best buy couldn't run there bussiness like so. If this is the case. You all need to change or you will loose customers. Your bussiness will start to fold. S Bell 12/14/10 I went to Best Buy today to purchase Christmas gifts for my family and was greatly disappointed by the terrible customer service! I spoke with 2 store managers neither of which offered any assistance or an apology! I would think in this day of internet shopping they would do anything to keep a customer! I came home and purchased everything i needed on line. My husband and I have bought tvs, cameras. video games etc from Best Buy for years, I do not plan on shopping there again, very disappointed. Faith DiRosa 12/14/10 I paid for a x-box Kinect on 11/6/10. I was told 2 weeks to shipped. My mother passed away on 11/6/10, got the phone call while I was shopping at Best Buy, and I had to fly to NY. Returned back on 11/13/10. Waited and waited for my package called many times have 3 different claim numbers, NOTHING, every time I call its like they are hearing this for the FIRST TIME. Here's the best yesterday Darlene from Best Buy called me telling me UPS has found my package that they said they delievered on 11/11/10, and that my package was on the truck and would be delivered TODAY (12/13/10) - guess what -NOTHING DELIEVERED. Called today - spoke to Milton in Customer Relations and gave me the option of driving two and a half hours away to Springfield IL to pick up a Kinect and pay an additional $75.00! and then drive two and a half hours home. Road are icy and parts are snow covered! Other then that option the other option is to wait for UPS to investagate, I asked how long will that take? Don't know maybe 3-5 days. I NEED THIS ITEM FOR CHRISTMAS Best Buy won't give me my money back either! I WILL NEVER NEVER NEVER BUY ANOTHER THING FROM THIS COMPANY. CAN'T BELIEVE THEIR CUSTOMER RELATIONS ARE THE WORST I'VE EVER SEEN. This CEO should go on undercover boss! Sarah Bell 12/14/10 The very worst in customer service! I ordered everything on line after a terrible experience in the Dallas store. I saved a ton of money shopping on line. Why go to a store to pay for poor treatment by the sales staff? Best Buy you better train your employs how to treat a customer! Josh Johnson 12/13/10 I think it makes sense to be mad at the Best Buy the company since they personally make the actual products we buy off the shelves. That associate put that laptop in my hands knowing full well it would blue screen on me on the 31st day. ebermea 12/12/10 I just wanted to post that my wife and I have two children and have purchased some cell phones from best buy in Dekalb, Il. We purchased two for us and two for our children. At first we thought the phones we got would be the ones we would be happy with but we didnt care for them and exchanged them out. We ended up having to go to different stores and the associates there were very unwilling to help us "why dont you return them from the store you bought them from" even though it doesnt state anywhere that they had to be returned there. So later we had to exchange the ones for our kids and the "manager" (who was ALSO not wearing a name tag) took me aside but not far at all from my family and the rest of the customers and very rudely Yelled at me about the return/exchange saying "they were not in the business of renting items" and asked if they defective. I stated no, there was nothing wrong with the phones its just that our kids didnt much care for them and wanted different ones and they refused us service. F best buy. We will NEVER purchase anything from this company again due to their very poor customer service. I work in health care and would hate to see anyone be treated like that in my line of work. What makes them think its ok to do so? If they dont like working in customer service they should pursue some other line of work and not make everyone else suffer. Tyler 12/10/10 Ordered a washer and dryer online because the store could not give me the price they advertise. told delivery day, no call no show. Tried to call store, corporate, 800 number, none of them worked. Worst, waited 20 minutes for the 800 number, only to be hung up by the representative. not sure what to do yet. very frustrated. james rapheld 12/9/10 after waiting for 15 days to receive a dvd ordered from best buy on line I am still waiting for it - all attempts to contact their customer service organization met with frustrating endless encounters with robot recordings ,platitudes and elevator music but===no results == their on line help was even worse largely headings on pages with no content and no way to access anyone . overall the experience taught me that this is one "big box " retailer that doesn't earn it's business and doesn't deserve any. as a consumer it's good bye to best buy jana 12/9/10 i would give 0 stars they are not even worth 1 star- I bought a refridge 11/23 delivered 11/30 the compressor went out 12/2 and to this day 12/9 nothing has been done i am getting the run around i just called corporate 612-291-1000 asking to speak with someone ABOVE consumer relations and they keep transfering me to consumer relations - WOW i will be calling our local news station to make sure people know how this company really is - TERRIBLE we spent over 4k in the store on appliances and they cant even do anything i have kids and we have been eating out its wrong who knows i am tired of this company they get away with murder Reynold Philippe 12/9/10 I ordered a total of four 10' inch netbooks for the kids online! Soon after making the order, I received one email, that stated that the first of two stores, did not have the item in stock! The second store sent me an email, that stated that the item was ready for pick-up! Needless to state, I took a full day off work to drive to the store that had the item, which was located 136 miles from my home, 272 miles round trip! I arrive at the store, and after waiting for 45 minutes in the customer service line, I'm told that a wireless mouse, and the antivirus software, which was part of the promotion, was the only thing available for pick-up, and that they did not have the computer! What the hell was I going to do with a mouse, and antivirus software, with no computer? The email, never stated that a partial order was available, or else I wouldn't have driven the distance to come and get it! I was livid, with this incident, and ended up canceling the entire order? I turned around and ordered something else online a few days after "11-26-10" to be exact, and today is 12-9-10! I'm still waiting! I am truly impressed as to how a company this large, can be so backwards in technology, when most items they sell are high tech equipment! No consolation prize, or a red cent was offered for the time loss, or travel expenses, for a mistake that wasn't my fault! I will never use the online services from this store ever again! If they don't have it in the store, then it won't get bought! ronny l 12/9/10 I gave them 1 star because that is as low as it goes I would not buy a thing off of them again if you do take a jar of vaseline with you because you will need it and the geeks are just what they say they are geeks that has never seen a school so you can take a chance there if you want to but dont cry about it latter because I told you so and when you call the big boss they don`t know nothing Prayoon in Ohio 12/5/10 I purchased a Compacq Netbook CQ10-405D from local Bestbuy on black friday. On the sale add state that it came with windows 7 starter. After I turn on the computer and found that the operating system is windows XP. I went to the store that I purchased it from. They told me that it was a corporate screw up on printing. They said sorry, but they will not give me that Windows 7 starter. Order on line 12/6/10 SOMEONE NEEDS TO EXPLAIN TO BEST BUY WHAT CUSTOMER SERVICE IS.. .... Robyn Hanna 12/6/10 I had a situation with scheduling the Geek Squad to come into my home and set up an entertainment center. They could not find the proof of purchase. I had ordered it (259.00) with a 50" Plasma to be installed as part of a Christmas present for my husband. I also ordered a 63" Plasma for our family room so we are talking about an almost 5G order. Whoever the woman is who schedules the Geek Squad was impatient, defesive and extremely rude and to add insult to injury, I was on the phone for over 30 minutes...when she came back on she told me I would have to wait another 20 minutes because she was sending me elsewhere. I hung up and called Best Buy corporate office customer support and talked to a Robert Adkins and he was exceptional. He solved the problem for me...he did some troubleshooting and he got the job done. I was a happy camper when I got off the phone. The GEEK SQUAD needs to take some lessons on respect. They are horrible but Robert at corporate spoke eloquently, acted in a professional manner, and took the time to leave his extension if I should have any problems in the future. Five stars for him....ZERO for the Geek Squad...BTW...I will never pay money to have the GS perform a service again. This is the third problem with them and the woman who does the scheduling. I wish I had her name.... Carl Rollberg 12/6/10 I give you six stars and would double that because I love your stores and products. Your employees are all super. My wife and I have been shopping there for years. The only complaint I ever had was earlier this year when we went in the store to pay our bill and it was due that day. We couldn't pay it so I wrote a letter stating that it would be nice to make paying our bill in the store. I also suggested that once people are in the store they might also purchase something else. Now, in my recent bill I see we can do just that. I was told that my letter or idea was a good one. Did it have anything to do with the change in policy? Either way, youv'e shown me that you care about your customers Chris Harp 12/2/10 My intention was to post a complaint thinking the best buy corporation would care, but apparently according to the complaint after complaint posted that is not the case. I called the corporate office seeking a resolution to horrible customer service only to find that they care no more than the local offices. Bottom line...EXTREMELY poor warranties, poor customer service, and low quality products that really could use the backing of strong warranties. Shame on Best Buy!!! Hopefully one day they will lose enough business to care what their customers think. I personally have spent my last dollar with them!!!! JSK 12/2/10 I received a car stereo for my birthday, Nov. 23rd. My husband purchased a wiring harness for it at Best Buy that was supposedly for the Dodge Charger. It came in a package from their installation department. When he got it home it came out of the package in two pieces. My son, myself, my husband and three other people witnessed this. The price of this item was 75.00. Well long story short after wiring up the stereo system, we could see the display but there was no sound. After researching the problem, we discovered that it was NOT the proper harness at all. My husband took it back today. They told him that they will NOT take it back because it was cut in half. That when he bought it, it was in one piece. It definitely wasn't. He talked to every manager in the store. They still refused. So we are out the 75.00 and my stereo still isn't installed. We had to order another harness for 100.00 from another store and wait on it. Firstly, they didn't sell us the right harness to begin with. Secondly, obviously one of their installers opened that package and cut it in half, then restocked it. Thirdly, they are willing to lose customers over 75.00 I called the store after talking to my husband and talked to the same manager, she said well it had been cut, and I told her NO IT HAD NOT. and she said, well we can't take it back. I said, so you are willing to lose our business, the 7 children we have, all of our friends and acquaintances business over 75.00? She said well no, I said well you have. My husband works in IT he has opportunity to suggest places to go to for electronics. He will not be suggesting them. This is not the first problem I've had. Last year when my 4 year old refrigerator died, I waited over a week for the technician who didn't show up because he had a personal emergency. I had to call to find that out. Eventually after argueing with everyone under the sun, they agreed to honor the warranty and replace the fridge. When I went to the store to pick one out, mind you my husband was in Iraq at the time, I was told by one associate that they have to replace it with like technology, when I got to the check out to do the transaction, I was told I'd have to pay the difference in price between the cost when we bought it, and four years later. So I wasn't allowed to get the one I wanted and the difference was 600.00 so they tried to get me to take one with less capacity, and less technology. I got so upset I emailed my husband in Iraq and asked him to call the store and explain the situation. He ended up calling a different store in the city and they took care of it, however we still have much less refrigerator, a year later it's falling apart. We will NEVER shop at the Best Buy in Moore, Oklahoma again, and if it's avoidable, which is surely is with Amazon.com willing to sell anything, we'll never shop there again, nor will our 7 children, our multitudes of future grandchildren, the 50 employess I work with, the thousands he has contact with through his job. I hope it was worth it to Best Buy to drop the ball and keep their 75.00 and leave us with a useless harness, unless we buy a new vehicle it will actually work in. Edward Maroti 12/2/10 I am a Gfather,I have 6 sons 1 Daughter & 12 Grandchildren. Sent my Daughter to Best buy for a xbox connect.Looked on Computer. 1 Left at a Ft. Myers Location.She was told buy several clerks there was none at this store.hohoho they found it but to buy it. she had to buy a 29.99 set up fee. I've owned 4. Their is nothing to set up.I called the store,thay replied to bad.This is a clear rip off.I want my money back . To con my Daughter this way at xmass time. She was Scrooged.Is this what corp headquarters wants to here? This will be my families last dealings with WorstBuy.Call me if you have the xmass balls.239-303-2900 Daddy ED Chris 12/2/10 Well here goes another another horror story of Worst Buy ( Best Buy) customer service. My boy friend bought me a lap top computer for Christmas and gave it to me early. What should have been a wonderful holiday experience for both of us has turned into a nightmare before Christmas. The Toshiba lap top was purchased 10/19 and I have had it into the Greek squad 2 times already. The computer will freeze when turned on. The Geek squad rep AJ told me that this was the worst computer for preformance ( while the sales person told me it was the BEST). Then he told me they would run a test for software issues and let me know, but if they needed to repair software it would be $120.00 if hardware they would send to manufacture. This problem should have been fixed the 1st time I had it there for repair, why should I have to have a brand new computer fixed that cost over $800.00 . The manager offer 30% off and said the $800 went to Best Buy not them they were a SEPARATE company. Well I am looking into the computer lemon laws Magnuson-Moss Warranty Act, my credit card company protection and consumer protection laws, I will not roll over. If I could have given them minus 50 stars it still would have been more then they deserve. I will NEVER shop there again and have given this experience to family, friends and neighbors and hope they follow my lead. S.Nair 11/30/10 I bought Home HD 3D television with projectors for home theter on black friday. Now I wanted to change something. The store manager in Sarasota Best Buy never call back. What will I do? Steve Cook 11/30/10 First, can't you have a negative star system? I agree with what others have written. My worst customer service experience ever came tonight at Best Buy. After visiting one BB store in the Richmond, VA area and discovering that the item the salesperson had talked me into purchasing was out of stock, I went home and called another Best Buy. The guy said he had the item in stock, confirmed the price ($399) and said he would have it waiting for me at Customer Service. When I arrived and tried to purchase the item, the clerk rang it up for $575. When I informed him that I had been told that this was a $399 item, he went to check on it. He came back, no apology, just, "I have some bad news for you. That item is out of stock." I told him that it was bad news for Best Buy, that I had been quoted the price, and that the quote was even taped to the side of the box of the item. That didn't matter to him nor to the two assistant managers. One of the assistants kept telling me that the problem was due to the fact that two items had the same number. I told her that I was not concerned with Best Buy's internal problems. I had been quoted the price and they should honor it. A second assistant came along. Like the others, there was no apology. Just a "tough luck" attitude. When I insisted that they contact an upper level manager, one of the assistants got on a head set and asked someone to call the police. I had done nothing threatening. I had not even suggested violence, although it probably crossed my mind. A call to their customer service department seemed promising. The young woman kept saying, "oh how horrible." and "yes you're right." But bottom line, there was nothing she would do. She said they couldn't force the store to sell me the item at the promised price. One would think that the pimply-faced assistant manager was holding the corporation hostage. I have spent tens of thousands of dollars at Best Buy. They won't get another penny. I told the customer service rep that the company is going to spend a lot more money in time wasted dealing with me than they would lose by honoring their promise. She didn't seem overly concerned about that. Danita M. 12/1/10 Poor customer service (Especially Store Manager). Dishonest sale person that hold back lots of information. This will be my last purchase at Best Buy. Ross Zie 12/1/10 What a company, liars, cheaters and the worst customer service I've ever had the misfortune to use. Bought a NEW MAC Book Pro Laptop in June 2010, also purchase the extended warranty plus some other equipment... What a mistake had some issues, took to geek squad this was the biggest waist of time' nothing but run-arounds, they ordered a battery, came in wrong one went back again to the Squad? The geek guy was arguing with the other geek guy on the phone' again shipped the wrong battery! when to a different store they order another battery, it never came in! So I went to the Apple Store..WOW was I surprised the MAC Pro was used.. Best buy sold it in NOVEMBER 9, 2009! It was used and had been to Apple for the same problems I was having. Fraud!!!!! I called Best Buy Corporate and talked to Auto in customer service he gave me a case number? They were to get back with me in a few days after contacting the store manger, never happened. I've been getting the run around sense that time! They kind of retailed should be forced out of business. No one is ever in charge and you can never contact anyone that can make any decision or evaluations for a settlement on their actions. Chris Vera Cruz 11/27/10 I took my computer that I had bought from Best Buy to the Geek Squad to get a virus check run! When I take the pc home, it wont even turn on! I take it back them and tell them that my computer will no longer start up, and that they need to do something about it! Well the guy that checked my computer came back and said that I must have done something to it when I took it home! I told him that I didn't do anything to it, so how could I have ruined it, considering they were the last ones to mess with it! WEll, needless to say I no longer have a good computer! They won't replace it or even fix it! They told me that I could buy a new one from them or pay to have mine fixed! I will NEVER go to Best Buy for anything EVER again! Vijay 11/29/10 Very Poor Customer Service on Bestbuy.com Hold time is 15 minutes, Service Agent dont care at all I cancel my order but still got charged twice. I will NEVER use there website to purchase anything Period. kat hotl 11/29/10 My in-laws bought a new tv from best buy. There was no visible damage on the box. When it was opened the styrofoam was smashed and the tv cracked. Best buy refuses to replace it and basically called them liars and said they broke it. we have been loyal customers of bestbuy for years even are silver members and they don't give a damn about there customers. They have been in contact with panasonic and they are hoping they will do something. This is total BS Please do not shop at best buy. Kathy 11/29/10 I took my computer in to have the geek squad remove a worm and it was only supposed to take 3 days needless to say it took almost 2 weeks. I was told it would only be betwen $300 and $350 to fix and backup and also reinstall my work, well needless to say it still doesn't work right I get a blue screen telling me that some of the programs weren't installed right and that it cost almost $500 to fix. I called the store to let them lnow what had happened and I got told that was my problem not theirs, so I called customer service in Michigan and trying to talk to them isn't any better. It was the last time I plan on doing that again. J. Marino 11/29/10 BUYER BEWARE!!! We purchased a new Samsung 46 inch LED TV at the Lake Zurich, Il Best Buy a week before Thanksgiving. They indicated that there were none available in the warehouse (as they were all being held for the Black Friday sale), however, they had one in stock at the store. They agreed to send it over to the warehouse so they could deliver it to us the following Tuesday before Thanksgiving. When it arrived it was defective so we sent it back immediately on the delivery truck. We were told that a new one would be sent out from the warehouse on Friday the day after Thanksgiving. We were never called with a delivery time so we called them that Thursday morning and they indicated that we were not on the delivery list until the following Sunday. Saturday we receieved a call that they would be delivering the TV between 1:00 and 3:00 on the next day. At 6:30 that evening we received a call from the warehouse indicating the the Floor/display model we had ordered that was defective could not be fixed and they had none in stock so they would not be able to make a delivery the next day. WE DID NOT PURCHASE A FLOOR MODEL!!! In addition we were told it would be replaced with a NEW TV but instead they were trying to fix the defective floor model they switched on us because they new they knew they had none available! This was out right FRAUD on this stores part!! We have gotten our money back and WILL NEVER SHOP AT THAT STORE OR ANY OTHER BEST BUY AGAIN!!!! eleanor J. 11/30/10 purchased a laptop online on 11/29/10. Received a confirmation email and a confirmation paper telling me to pick up the item at my local best buy store. The next day I then get a email saying it is not available for pickup but I can have one shipped to my home for free. After I call the customer service line, at 9:ll AM, I was still on hold @ 10:10 AM. Finally, Stacey informed me that the item was out of stock and I was out of luck. Not good enough for me since the item is STILL AVAILABLE online. I now am fighting for a compatable replacement for my "Cyber Monday Deal MW 11/30/10 BEST BUY IS A SCAM DO NOT PURCHASE FROM THEM!!!.(11/24/10) I purchased A laptop for $349.99 online Thursday. When my order did not go thru, I contacted Bestbuy online & customer service rep personally put my information thru.I give him the sku# of the laptop I was interested in & had him repeat my credit info. I get an email telling me my order was ready for pick up Friday 12:30 AM, next email 3:30AM~problem with acct, next email 10:30AM ready for pick up. I go to the store on Friday to pick up and the confirmation number states processing problem. I go home & notice that the email to pick up the laptop has a different confirmation number. I go to the store to pick up laptop and decide to have Bestbuy check out the laptop because of their "14-Day Return" policy before I leave the store and not only have they chrged me close to $400, they bait and switched shipping me a different laptop changing confirmation numbers. John~ Geek Mgr Towson would not sell me comparable laptop told me "online was not supposed to sell laptops online at $349.99 anyway! So basically Bestbuy had no intensions of selling you a laptop online or on cyber Monday. DO NOT PATONIZE... Shirley M 11/30/10 I NEVER BEEN SO UPSET OVER PURCHASING ANY THING,I PURCHASE A REFRIGERATOR ON APRIL 2009 IT HAS NEVER EVER WORK RIGHT 3 ICE MAKERS AND THE FAN BEEN REPLACE, CANT GET ANY HELP FROM ANY ONE, ON THANKS GIVING DAY THE REFRIGERATOR SIDE WENT OUT, I LOST ALL MY FOOD,AND MY SICK BROTHER INSULIN, I AM GOING ,TO TAKE OFF WORK TO TAKE HIM TO THE DOCTOR TO GET MORE INSULIN, NO ONE FROM BEST BUY CARE I SPOKE TO ERIC BOBO THE STORE MANAGER ON WINCHESTER WAS NOT ANY HELP, I WILL NEVER BUY ANY THING AT BEST BUY AGAIN NOR WILL ANY FAMILY MEMBERS. DETRIC B 11/30/10 BEST BUY IS NOT A GOOD STORE TO PURCHASE ANYTHING THEY DO NOT CARE ABOUT THE CONSUMERS, IT IS ALL ABOUT MAKING MONEY, MY MOM PURCHASE A REFRIGERATOR A YEAR A GO AND IT NEVER WORK FOR HER PROBLEMS AFTER PROBLEMS, I CALL THE CORPORATE OFFICE NO ONE THERE CARE EITHER. Veni 11/26/10 I ordered a dvd online on 11/18 and got a confirmation that the order had been placed. A few minutes later we got an emial saying there is a back order and it will be shipped soon. On 11/22/ we got a shipped email and the dvd was coming here by fedx. Well today is 11/26 and we checked the tracking number and it is with the USPS. I called them and they told me they do not handle Dvds. Called customer service at best buy twice and they say expected wait time for a customer service rep will be answering in about 15 minutes. Been on hold twice today for over 30 minutes each time and no one ever comes to phone. Audrey C. Smith 11/26/10 Dear Sir: This message is about your new store located off of Cherry Hill Road in Beltsville/College Park, Maryland. It was 9:00 a.m. Thanksgving day. Two store police officers are controlling the line. I was the first person in line for your Black Friday in store specials. I was holding six spots, my people arriving at different times, before the store opened up at 5:00 a.m. When the store staff came out to distribute the tickets for in store specal items, I was shocked that I as the first person in line didn't get a gift from the store for being a dedicated line stander. One of the officers, pulled two people out of the line that I was with, claiming he hadn't seen them earlier, and when he did, they were way back in the back of the line. I told him that I had been looking for them all day and evening, and finally found them. I didn't know that they were waiting in the back of the line, or near it. They gave out tickets for people wanting a laptop or other computer items, and they didn't have tickets available yet to give out to those people that needed someting that required a ticket. They weren't very organized on that. Other than that, when the store opened, everything in the College Park store was in place, and easy for everyone to acquire. Everyone attendant was nice, except for one of the police officers, who was like an Andy of Mayberry Cop before the line started moving inside, and then turned into a Drill Staff Sargeant once the tickets were being distributed. He knew that I was holding six spots and had no problem with it. I tried to sale my ticket, which I feel is my business to make myself some christmas money since I am uemployed, and this is a recession. The officer took the ticket away from me and said he had t give it to the store manager. This was ludricras. I was harming any one. I have been a line replacement person for over twenty years now, working at different places where people are willing to pay me for my spot, since they didn't have the time to come out early and wait in the long lines. That is not a crime, and it is a job for me. I was not disturbing anyone, and a line replacement job is a legal job. Other Best Buy stores, gave a gift to the first couple of people in line. My sister and I received nothing, not even an interview with the store manager. I feel this officer was out of line, and when he took my ticket away, I was hurt. The store manager couldn't even come up and face me in person. I will never go in that store again, and your employees are not God given people during this recession time, or people that can't get their foot in the door to get employed. You made plenty of money on Black Friday. Me and my sister should have gotten something for being in line at 9:00 a.m. instead of bull crap by a man holding a badge. You shouldn't advertise that the first couple of people would get something for standing in line on Black Friday when we didn't get anything, not even a "congratulations"or a "piss on you" button. 3506 Susquehanna Drive Beltsville, Maryland 20705 Ashly 11/22/10 Best Buy is notoriously one of the worst customer service businesses in America. In an industry where customer service is paramount, I am surprised this organization is still in business. I will never send another dime of my hard earned money to Best Buy. They don't care about my needs as a client. Moreover,they are comfortable taking money from customers in the event of a wrong doing on their part as long as it means they won't have to come out of pocket for a mistake they've made. That isn't the spirit of American business and it is my sincerest hope that Best Buy doesn't exist when my children grow up and need to make their first large electronic purchases. I'm happy that I have the American justice system to fall back on when places like Best Buy take for granted concepts such as business integrity. You can't force someone to pay $1,000 for an item they've never recieved and then tell them they have no means by which to recoup these losses. Beware all. Steve Reynolds 11/22/10 My HP lap top I thought was running slow so I took to the Geek Squad in Buford Georgia. Now my computer was running great just slow. I asked the Geek to check it out. When I returned two days later to pick it up the Geek told me he had run a diagnostics program on my hard drive and told me the hard drive was failing. At the Geek counter I opened the lap top and turned it on and windows wasn't anywhere to be found only DOS was visible. The geek told me it couldn't be repaired without replacing the hard drive. At the geek counter I followed a few prompts and I got windows restored. My bill $199.00. I then took my computer with what the geek squad said was a failing hard drive to Vision Computers in Norcross Georgia and a day later I was told that all the segments on my hard drive were good and the reason it was running slow was the amount of pics and videos as well as music and that was what was slowing it down. There was nothing wrong with the hard drive. Ok GEEK SQUAD you are lying to customers and cheating the customers. I can only put this in the same area as if a mechanic tells a woman that she needs a new engine when she just had a flat tire. The Geek was Will. Roselyne 11/24/10 I am so upset with best by because over the years I spent thousand of dallars at the NJ Store in Paramus and now the scan me hundreds of dollars. I brought my computer to the geek center, they told me my my motherboards is no good and that I need a new panel. So I decided to take my computer some else to fix and tey told my computer just needed a new hard drive the total for that place was $93.00 and they fix it. Well best by took $400.50 from me and didn't fix the computer and they only give $200.00 back to wich I am still fighting them to give me the rest of my money. They say they can't give it to me because they already back-up my data and give me 4 cds and when I put the cd in my computer to check is everything ok my datas are there however I can't open it to view them. So I am going to call Karl Kent from chanel 12 news. Because I am fed up with this none sense people work to hard for their money for best by steal from them. I going to let everyone know how bad best by is. John Lind 11/26/10 Best Buy has seen the last of me ever darkening their doorstep... i have wanted a laptop computer for a few years and have never had the money to purchase one, well, here we go, the store advertised Toshiba 15.5 inch screen laptop for 189 dollars for "Black Friday", i get all excited, so, since i'm at work and can't make it, my wife wraps up her son at 3:00 in the morning to get to the store to get me one, it's under 30 degrees outside, well, the store finally opens at 5:00 am, my wife runs to the computers, and yup, you guessed it, they're sold out!!! she says "how can you be sold out already????" they tell her we only had 3 in stock!!! she about went thru the roof, well, they tell her there will be more in tonight after 9:00 p.m (of course!! after the sale is over!!). this is pathetic, we should be able to sue for false advertisement!! anyway, i'll never use this pathetic store again.... Chris West 11/26/10 I went in to exchange my Modum because it is not working correctly. Customer service at the Marks location was not open! I am shocked that a company this size would not even be there for the customers having problems even if it is Black Friday. Poor buisness practices!!! I waisted my time and money going in for this today. cmtbs@email.com Jeff Johnson 11/16/10 MAPLEWOOD, MINNESOTA East County Road D Location AVOID THIS STORE AT ALL COSTS....ELECTRONIC BLACK HOLE! I recently purchased a New Laptop, ASUS 17.3 in screen, multi-media, core 7, yada yada yada. THIRTY DAYS post purchase, we had a snowstorm here, and caused the power to go out, this alone burnt out the power cord 'brick', with the LED light in the case. This lite was not lighting up, there-fore not charging the computer. I called the GEEK Squad, to inquire/inform them of the failure of my NEW purchase. They instructed me to come to them during the SNOWSTORM/BLIZZARD, to have the computer checked. I have the protection plan: "BLACK TIE COVERAGE" 2 years for $395.00 extra dollars at purchase....only thing I didn't get was a case of VASELINE for the computer enima I was going to recieve 30 days later. Bend over and spread your smile for the CUSTOMER SERVICE that is abrasively administered, condescendingly conveyed, and obnoxiously denied, when they are pressed for a result, and satisfaction---NOW! I wanted to be given a new power cord and brick, so I could continue my work on the computer for a business proposition on Monday, the 15th of NOvember/'10, THIS WEEK! These morphodites not only refused to accomodate my need, but advised that I should wait until Monday the 15th to get it processed for a Manufacturer supplied power cord et. al., in 10 days or less. I went from a Customer Service Return/repair consultant at Geek Squad, to a Manager of Geek Squad, and then I had half a dozen people standing around with same lackluster outlook and attitude towards CUSTOMER SERVICE, that being NOT A CLUE, SINGLY OR COLLECTIVELY. THEN, TA DA(musical) over walks the QUINTESSENTIAL STORE MANAGER(brush with greatness, just ask him) with the MOTHER LOAD of CLUELESSNESS, with what to do with a valid CUSTOMER COMPLAINT.....HE IN HIS INFINITE SELF IMPORTANCE, SPEWS A FEW STATEMENTS OF NO USE TO ME, AND SAYS, "WELL, IT WOULD SEEM WE CAN'T ASSIST YOU TODAY, YOU HAVE A GREAT DAY"! PEABRAIN WALKS AWAY, WITH HIS HAT SIZE SWELLING WITH EACH DEPARTING STEP.....I have called the 800 Customer Service Line at the Headquarters in Richfield, Minnesota....I live 15 minutes from them and 30 minutes from the store described here. BEST BUY CORPORATE said they are going to deal with ALL the involved parties that had anything to do with MY EXPERIENCE with them and THAT store! NOW, here is a followup and finish to this problem. I WAS SO AGGRAVATED, AND PISSED, AND FUMING OVER THE LAME BRAINS AT THE MAPLEWOOD STORE, I decided to go to another Best Buy, in Roseville, Minnesota, on County Road B West. I went in, NOT loaded for BEAR, or MORPHODITES, and went to the Sales Floor area for Laptops, and spoke with a Sales person, and in the conversation related to him, my quandry and my experience with my fresh purchase of 30 days old, and he was floored with and by the information about MAPLEWOOD BEST BUY'S 'LEVEL of STUPID'. This sales person invited me to bring my Computer in and meet him at the GEEK Squad Desk, to be assisted. Here, NOW, are two people that are showing that they CARE about my dilemma, and want to help. Geek Squad Agent began testing my computer and the power cord, while listening to the bulk of my story and desperation to have the computer 'WORKING', to finish my business proposal, and submitted on Monday Morning. I'm beginning to be DAZZLED by the sincerity, and level of CUSTOMER SERVICE that's being shown and shared. I'm not only seeing action, I'm seeing postivity from a collection of subordinates, not managers doing their level best to accomodate my issues. AND THEN, the Store Manager steps and introduces himself and shakes my hand, and confirms that "WE'LL GET YOU HANDLED AND TAKEN CARE OF, NO MATTER WHAT IT TAKES"! After I regain consciousness, and pick my jaw up off the floor, I hear him direct someone under him to get a new computer from stock, and HE turns back to me, and says,"We're going to give you a new one", and then shakes my hand again. I'm thinking OMG, I'm getting a NEW COMPUTER....OH NO, don't have time to reprogram the computer or a new one for that matter. But I was mistaken...he was giving me a new power cord setup. AND THEN, they tested the NEW cord to be sure of function, and tested the computer to be sure the hard drive or programs weren't affected by the power outage. I'm 56 years old, and a dyed in the wool customer service professional, from a number of fields and services....I'm well versed, and well rounded in my observations and responsibilities from my experiences in Customer Service. ROSEVILLE BEST BUY, IS A TEXT BOOK STUDY IN PROPER ATTITUDE, APPROACH, AND EXECUTION OF AN ISSUE OR RESOLUTION. THE ATTITUDE OF ALL STAFF AT ROSEVILLE I WAS CONCERNED WITH AND ASSISTED BY, INDIVIDUALLY AND COLLECTIVELY WERE A DIRECT REFLECTION OF THE STORE MANAGER. HIS STAFF ARE EMULATING HIS LEAD AND EXAMPLE, AND HONORING HIM IN THEIR PROCESSES! I WILL BE PLEASED AND PRIVELEDGED TO RETURN TO ROSEVILLE FOR FURTHER NEEDS AND PURCHASES, ALL DUE TO THE HANDLING OF MY ISSUES, BEGINNING IN A "DIFFERENT" STORE, AND "OWNING" MY ISSUES AS THOUGH THEY WERE THEIRS' TO CLAIM AND RESOLVE! WOW, THAT IS AMAZING, TO BE ON THE RECEIVING END OF AN OUTCOME LIKE THAT, AFTER ALL THE FLACK AND NEGATIVITY I WAS BARRAGED WITH AT "MAPLEWOOD BEST BUY"...THE DARK SIDE OF THE MOON! DIFFERENCE AS NIGHT AND DAY! GO TO THE LIGHT! GO TO THE LIGHT!!!! jallenjohnson@comcast.net jack winkle 11/16/10 Best buys has the worst warrenties dont ever waste money one because they just run you around they really dont care about their customers. We have had to wait for a phone battery for 30 days then they tell us to order our own. They put us through living hell!!!!! Geek squad stinks 11/17/10 I will never make a major purchase from Best Buy again. I took my laptop to be fixed, while I was standing there I heard all sorts of nightmare stories from customers that had gotten poor service and the run around. i was told by the clerk that they had had "software" problems on their computers. I made the mistake of leaving my laptop and 3 disks that went with it. They kept my computer for over 2 weeks, kept telling me I had "software" problems , lost my restore disk, charged me a service charge for "diagnostics" and still could not definitely tell me what was wrong with my computer. Not only were they rude and condescending but one even hung up on me when I questioned "the software" problems. They are horrible, have worse customer service than Dell and are a lot like Walmart in the inferior quality of goods they sell. Do not use the Best Buy on Olympia in Tulsa Oklahoma. They didn't have many shoppers either. Now I know why. Angelique 11/17/10 I just wanted to let you know that the Plymouth Meeting, Pennsylvania store’s customer service was great. The King of Prussia, Pennsylvania store needs a lot of improvement and needs to learn that the customer should be treated with respect. I went in to the Plymouth Meeting store to buy a TV and when I got home I noticed the television was cracked. I called the Plymouth Meeting store back and was told that you were out of the model that I had just purchased, but the King of Prussia store had 6 in stock and would hold one for me so it would be an in and out process. When I arrived at King of Prussia, the TV was waiting for me as I entered the door. I just had to make the exchange at the customer service and be on my way. Easy, you would think. The service at King of Prussia was horrible. As I waited in line, I heard the man behind the desk yelling at the customer that the reason she had to pay money for the exchange of her IPOD was because she made a different purchase than the one she previously made. I thought to myself, how obnoxious of this guy. He could be a little nicer. Unbeknownst to me, did I realize that I was about to be treated even worse. I went to the counter and was asked who said I could return my cracked TV here because it wasn’t your store policy to take another stores damaged goods. I explained the situation and he said, “yeah we are not taking this” and gave me my receipt back. I said , no I called Plymouth Meeting and they told me to come here. He went back and got I assume the manager of that department, LEN, who told me that he will not take the TV back and I could purchase the TV at King of Prussia and then take back the other TV at the Plymouth Meeting Store. I explained to him that I was told that I could do this already and I was not taking the cracked TV back. I drove all the way to this store for a new TV because I was told that I could. He rudely told me there Pat Rivas 11/17/10 I recently had the WORST experience at Best Buy in my life. On 11.15.10 I had purchased a wireless router. When I checked my credit card statement I realized that their was an additional charge on my statement from Best Buy that I had not approved nor purchased. I called the customer service number and was told to call my credit card company to dispute the charge. I called the store and was told to come down. When I did come down to the store and talk to customer service apparently a pair of headphones was charged to my credit card. The customer service rep basically accused me of lying questioning whether or not I bought the headphones. My concerns are the following A) Is it a normal practice of Best Buy to accuse their customers of lying? B) Why has my credit card been charged twice yet I called and spoke to a manager after the fact and the customer service rep at the store and no one seemed concerned that my information is being used to charge items that I did not purchase C) Why would I in a New York busy City store have to SEPERATE receipts for a items back to back? D) Suppose I did purchase the headphones wouldn’t it had been easier simply to return the headphones instead of going through the embarrassment of being called a liar? Crystal in Oklahoma 11/18/10 I will never shop at Best Buy again! I purchased a notebook computer for my daughter in Nov. 2009. The black tie 2 year warranty was talked up so good that I purchased it as well. They said that if there was any damage to the computer that it would be replaced without problem. WRONG! The computer stopped charging and I took it back, after two weeks they called and said that they could not fix it and to come get a comparable replacement. I went there to pick up a new one and asked if the warranty would still cover the replacement since I paid for two years of warranty and the best buy rep. told me yes. I get over to the geek squad and they told me that I would have to buy a whole new warranty! I told them I still had another year of warranty one it and they said that the old computer was listed to have "accidental damage" done to it and that voids the original warranty so if I want to exchange it and have the new one covered then I would have to buy a new warranty!! There wasn't any damage to the other computer, it just wouldn't charge anymore! They told me that if I wanted to complain, that was fine with them but if I went ahead and took the new computer then there wouldn't be anything done about the complaint! WHAT HAPPENED TO CUSTOMER SERVICE AND NOT LYING TO THE CONSUMER!!! David Neesley 11/19/10 BEST BUY If you purchase something from Wal-Mart, Sears, etc. And you return the item with the receipt, they will give you your money back if you paid cash, or credit your account if paid by plastic. Well, I purchased a GPS for my car: Tom Tom XL.S from'Best Buy'.They have a policy that it must Be returned within 14 days for a refund! So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt. I explained to the lady at the return desk I did not like the way it couldn't find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I asked how much would that be. She said it goes by the price of the item. It will be $45 for you. I said, all you're going to do is walk over and place it back on