Bloomingdales Corporate Office | Headquarters Contact Phone Number & Address

Employee	1/21/12
This place is truly not a desirable place to work at. I love retail and working with customers, but Bloomingdales draw vs commission tactic they have for those who should make commission is so confusing, the manager and the HR manager wasn't able to explain it right. They rob you and treat you like scum. The store manager at willowbrook is the biggest sarcastic & most fakest asshole.

RJC

12/17/11

Customers of Bloomingdales, NEVER forget you did a presale at this retail chain. If you forgot you did a presale for something, guess what, Bloomingdales will put the merchandise back on the floor after 3 months...and will only refund you the money if you remember you have something to pick up.

I only know this because myself and another sales associate were told to grab old presales and return the merchandise. We finished returning the items to the customers cards, and put the merch back on the floor....an hour later a manager comes up to us fuming that we returned the funds back to the customers (heaven forbid we do the right, honest thing). She then took all the returned receipts and voided them! Con artists!

Any way, back to my personal issue with this company.

I worked for this company (south coast plaza) for over a year, and was one of the best sellers and team players in my department. On November 28th, I was discharged for giving a customer too many coupons for private sale - which mind you everyone else does, and I've gotten word from my friends who are still there, that they were all doing the same thing. I have never been written up for anything with the company, and performed very well - reaching a volume of over $400k from feb-nov. I am very let down by a company who will fire me for such a small thing, ESP when everyone else was doing it too..some doing worse.

Also, the day I was discharged on 11/28, I only received my hourly pay out, and was told I would receive my commission on the next scheduled pay day on 12/2. On 12/6 I still hadn't received any paycheck, and decided to email my previous HR manager Linda Ceccato. Linda had her assistant call me the next day, and she told me she mailed my check out that morning (the 7th) but I couldn't cash it because it was for too much money...that cancelled check came on the 9th. Again on the 11th, no paycheck, so I again emailed Linda asking where my pay was, and she never contacted me. On the 15th Of December I finally received my commission, Which was overnighted to me fed ex, showing a date of send on 12/14. I can not believe how unprofessional this company is. Before I was discharged, I was preselling for private sale, totaling $6800...which I was told I wouldn't be paid for, because I "wouldn't be working to make up for the returns that week." I've done some digging and research into the Labor Board and all commissions earned at any point (presale or not), should be calculated and given to the employee at the time of termination- not the next scheduled pay date. I contacted HR headquarters about this, and the lady on the phone was such a B, and told me to contact stateboard. I filed a claim, and hope I will get all the money I busted my ass for. My friend who is a lawyer and deals with a lot of situations like this claims what is being done is illegal.

From the California State Board website:

"
I am a commissioned salesperson and was just discharged from my employment. When must my final wages be paid?

A. In the event the commissions have been "earned" on or before the date of your termination, the employer must complete the necessary calculations and pay the commissions on the date of the termination in the case of a discharge or a voluntary quit with more than 72 hours prior notice, or within 72 hours of the termination of the employment relationship in the case of a voluntary quit without such prior notice. It is not permissible for the employer to wait until the customary time for calculating the commissions of current employees, nor is it permissible to delay payment of such earned commissions until the next regularly scheduled payday. If the commission has not yet been earned at the time of termination and is awaiting the completion of some legal condition precedent, for example, receipt of the customer's payment, the commission must be paid to you immediately upon completion of the condition precedent."

http://www.dir.ca.gov/dlse/faq_paydays.htm

I truly was happy working with this company (minus a few people, and the fact managers/HR don't listen to your complaints/concerns). I will continue to let people know what has happened to me. I have already contacted my clients who have become friends, who were generous shoppers, who will no longer shop at Bloomingdales.

RJC
714-363-2618

Maz Hussain

12/6/11

The Bloomingdales is the most useless place to shop. I placed the oder online. first they send the order to wrong address then told me this order is not available. The customer service is so poor that I have no words to explain. They have all the customer service in Philippines which cannot understand the customer service ABCD. I will make sure I will not shop at this place in my life.

Maz Hussain
630-913-3195

E. Bell

11/13/11

My daughter did her wedding registry with Bloomingdales. The day she registered I tried to order a mixer that was on her list. I got a message "chose something else because this item is no longer available". Why would they let her put it on her registry if it is not available. When I tried to talk to customer support (Eloise G) she did not seem to understand my problem. I asked for a supervisor 5 or 6 times and never got one. I now have a bad feeling about Bloomingdales. I think I will find somewhere else to buy the brides choices.

Jane

11/9/11

If I could give them a negative number rating i would.

Bloomingdale's has to have the WORST online customer service. Trying to deal with them took an hour out of my morning and 12 calls to try to solve my problem.

Whatever you do, DO NOT CALL the following nbrs: 800-555-SHOP, 800-777-0000, 866-593-2540 or 800-474-0788. You will only get the same extremely annoying automated menu and not a human.

After I received the item e-mail confirmation I noticed it was being shipped to the wrong address. I immediately called customer service (a couple of times) and told them of the error. I was assured they would request a re-routing of the item to the correct address. It did not happen.

I was so disgusted with this entire experience that when I did finally get a HUMAN supervisor in customer service I told her I'm returning the item and wanted to be credited shipping charges, which she obliged.

I don't know if I'll ever do online shopping with Bloomie's again. AWFUL EXPERIENCE.

Karen Guiney

10/30/11

Hidden Danger: While riding down the Escalator at the Newport Center Bloomingdales I had a most Terrifying experience the Maxi Skirt I was wearing without my knowledge had become Entrapped in the Escalators teeth. A sales clerk whom had entered the Escalator behind me Alerted me " The right side of your skirt is Stuck" I Thanked her as I tried to pull my skirt out however I soon realized it was Really Entrapped. As the escalator was advancing forward I pulled and pulled to no avail. I was also wearing open toed sandals I Feared Unknown Danger my Toes jamming etc. Finally just before the last step I was able free my skirt. Suddenly the Escalator came to Abrupt Stop when I soon discovered the Left side of my skirt had also become Entrapped. When a clerk came rushing up to me stating " We have a problem with the maxi skirts getting entrapped on the escalator"" Your skirt will have to be cut off"Soon a loss prevention gentleman appeared he began pulling on my skirt he pulled and pulled while sales clerk stated I think we are going to have to cut the skirt off. "We will replace your skirt for you" Finally he freed my entrapped skirt. By this time I was experiencing some ANXIETY as they called the store Manager Kim twice to no avail. The clerk repeated lets go find you another skirt however ALL I could think of was I wanted to leave not in SHOPPING MOOD at the time. They asked me for my information which I provided loss prevention wrote my information down on a receipt tape. Stating they would follow up and call me the following day. As all I wanted to do is leave the store when I realized I was on the second floor I asked where the Elevator was The clerk kindly accompanied me. Suddenly I started to have a PANIC ATTACK while on the Elevator. By the time I reached the ground floor I had INTENSE SHOOTING Pain in the back of my neck which STOPPED ME in my tracks. The sales clerk accompanying me quickly got me a chair I requested and Ice pack. They asked me if I wanted Medical Attention I declined as I simply wanted to Leave. Again they called for the store manager to no avail. After 15mins or so with Ice pack the Intense pain subsided enough for me to finally leave the store. Shockingly Sad there was No Follow-up call etc. Out of Concern for the safety of others I placed a call to the manager left a message. No return call I called again the next day the manager denied ANY PRIOR KNOWLEDGE of my Incident?!. I then received a call the following day from Andrew in Loss prevention in Ohio he inquired about the incident. I informed him I had apparently sprained my neck during the incident. He minimized the Incident stating that "these incidents do Unfortunately Happen" He said he would call in a few weeks to see how I was feeling. My Concern was and is for others Safety as I am VERY CAUTIOUS when using escalators. As for replacing my skirt Andrew stated" Mail me your skirt and I will price it out on line"

Susan Fuller

10/20/11

I went into the Bloomingdales in Sherman Oaks, California on a lunch hour with a co-work and was very turn-off by their perfume sales persons. I asked the sales clerk if she would give me a sample of the Balenciaga perfume or spray it into a small glass vile. The clerk told me "we don't do that." I said, well Nordstrom does do that and it makes for a very happy and return customer. I said I like to have a small sample and wear the perfume for the entire day to see if I really like it than to buy something for over $100 and hate it. And, 95% of the time I will go back and buy the item. Nordstrom knows this and is very accommodating to their customers. When I returned back to work, I told this story to other co-workers. They in turn probably will tell other people and so on...I realize this isn't the biggest deal in the world, but it's important to be treated with every courtesy and not attitude if they want happy customers, which I will not be. I'll buy the same item at Nordstrom for the same price and I might add, get that little sample of this perfume to let others try. Most of this is good will...

Diane Smith

10/17/11

Dear Corporate Officer of Human Resources,

I was interviewed for a position in selling fine jewelry on Saturday, October 15, 2011. I have had over 17 years of experience buying and selling high end and fine jewelry having owned my own corporation. The woman who interviewed me was very, very unprofessional, asked me a couple of questions and had me on my way. This was at the Short Hills Mall location and my interview was at 2:45 PM. The office was filled with others for her to interview and she seemed like she was in a hurry. I was in her office for less than 3 minutes. She was extremely unprofessional and could not understand my area of expertise and experience. She told me that she was the manager for costume jewelry and so she had no idea of fine jewelry. I am attending the GIA in addition to my experience in buying, selling and having custom fine pieces made for my customers.

Something is wrong here. I would not waste my time in writing this letter if I did not think my validation was substantial. I feel that you should evaluate her and her expertise in assessing a future employee and their valued experience. I am sad that I did not become employed by Bloomingdales. Please re-evaluate those who interview very competent future employees that would love to be a part of your team.

Sincerely,

Diane P. Smith

DIANE SMITH
120 Pleasant Valley Road, Mendham, NJ 07945
Cell: 973-714-5587  Home: 973-543-0790
HYPERLINK "mailto:dianesmithinc@yahoo.com" dianesmithinc@yahoo.com

SALES / BUSINESS DEVELOPMENT

 Innovator with unique ability to leverage broad business perspective
and keen market insight to ignite company growth. 

Dynamic, entrepreneurial Sales & Business Manager with hands-on experience leading growth initiatives in a fast paced, challenging environment. Consistent track record of producing dramatic increases in sales and profits. Able to build and motivate high-performing teams that meet customer needs and deliver outstanding results. Effectively interact with all types of people and organizational levels. Combine superb negotiating and closing skills with exceptional communication ability. Excel at project planning and prioritizing tasks. Self-directed, highly motivated performer committed to adding value and exceeding expectations through determination and persistence.

PROFESSIONAL EXPERIENCE
Diane Smith, Inc., Mendham, NJ  1991-2011
Retail marketer and seller of apparel, accessories,fine jewelry; designer costume jewelry, home decor, furniture; interior decorating services; and a vast range of other items imported from around the world directly to consumers and businesses with $800K in annual revenue and 40 employees.
Owner & President
Built the business from the ground up with beginning capital of $7,000 into an extremely successful operation to $800,000 within an 8 year period. While starting with so small an initial investment was a challenge, quickly achieved profitability through shrewd purchasing, negotiating favorable merchandise deals and implementing creative marketing programs and opened three retail locations. Constant focus on providing outstanding customer service has been the key to consistent growth with high rates of customer retention, repeat business and referrals.
Major Duties & Responsibilities:
Manage and direct all business operations including sales, marketing and purchasing functions.
Analyze and research retail markets identifying buying trends and new product opportunities.
Perform sophisticated trend analysis, identifying potential product niches well in advance.
Evaluate business problems/challenges and expediently resolve issues through proactive and disciplined decision making.
Coach, manage and mentor employees to reach beyond preconceived limits to achieve excellence.
Create, plan and deliver dynamic, engaging client presentations.
Negotiate and close major B2B contracts.
Conduct negotiations with manufacturers and vendors to gain cost concessions and optimal terms.
Attend wholesale trade shows to research and purchase merchandise with high profit potential.
Schedule, organize and supervise staff for optimal productivity and efficiency.

EDUCATION
Computer Technology Program, Chubb Institute of Computer Technology, Parsippany, NJ
Art and Sociology, Morris County College, Dover, NJ
Morris County Vo Tech, Denville, NJ School of Nursing
Gemilogical Institute of America, Continuing Education

john p. dennehy sr

11/30/10

I went to old orchard facility on a rainy monday night. Presentation on the womans shoes was highly marginal. Von Maur(at least the last time I was there in york town, Il) beats the pants off bloomingdales. Even steinmart is vastly superior to bloomingdales. It reminds me of the old mannequin movie. How a failing department store came back. Well you guys are failing in my book and I suspect you are to full of yourselves to even realize it. You have to be paying a fortune for the rent alone. Doing the same things over and over will not change the outcome.

I suspect individuals in my income range are a good target market but until you guys wise up and actually sell products at a reasonable price, you will continue to lose money. Well run companies make money in good or bad economies. My attitude is, why make the landlord rich. Is it your fault for his marginal investment in commercial real estate. No,so don't make it so. Shop for good rents and decent locations. The landlord will think twice about losing a good anchor tenant like you. Location is vastly overrated.

John P. Dennehy sr

lauren	11/1/10
poor returning calls at customer service and getting through to a person. and very poor return policy at the bergen mall. disrespectful managers all three of them...!!! smug looks on their faces to tell you no returns.... i will never ever shop there again!

Henry H. Rodkin

10/27/10

On Monday, I went to your website to find a birthday gift for my wife. I chose a rather expensive watch, then tried to find a store carrying it.

Stephanie, at your customer service phone in Ohio, went hunting for me, and turned up a Bloomingdale's sales associate in Long Island, Aya Lombardi. Aya helped me with the order, sent it UPS 2-day delivery, and it came gift-wrapped and even in a Bloomingdale's brown bag!

I cannot ever thank these two Bloomingdale's associates enough!!!

H. H. Rodkin
Chicago

barbara drewniak

10/6/10

I phoned this morning to order Prada perfume, the order service could not find the perfume that was advertised in Glamor Mag, with your phone number for ordering on the bottom of the page with a item number. What kind of customer service do you have? I asked for a store phone # for Chicago, Tried to call at 10:00am when the store opened, and the recording kept saying the store is closed and will be open at 10:00am, I could not get anywhere. Is this the kind of service I can expect from your stores, if so I won't be shopping with you again.
BD

emelin k

10/3/10

I was at bloomingdales in Sherman Oaks, Ca. While I was passing through the makeup department, a lady ran towards me and said there is this amazing under eye cream that does wonders! Without waiting to hear an answer from me she directly applied few of her creams on half of my face. GUESS WHAT I HAVE A MAJOR REACTION ON HALF OF MY FACE. IT IS SEVERALLY SWOLLEN AND IT IS SUNDAY TODAY AND I DONT KNOW WHAT TO DO...
EMELINK@CA.RR.COM

Anna

9/27/10

Bloomingdales has the most incompetent people working for their credit services.
I have been using their credit card for about 6 years. I have found several flaws with their card services...
1. If someone has the same name as you, card services may put someone else's purchases on your card. You have to call and waste time correcting their mistake.
2. You may have to make a payment for things you purchased 9 months ago because they made a mistake on your credit card.
3. If someone steals your card number, it will take forever for the problem to be fixed.
4. If you want to know a discrepancy on your card statement and you ask card services a question, they will simply read to you is on your statement (which is mostly likely right in front of you). They will not bother to tell you why there is a different amount on what you owe and what you've actually purchased.
5. If they do not want to deal with you because you sound annoyed, they will simply pass you on to someone else.
6. It take forever to speak with an agent.
7. If the reasons above do not make you think twice about getting such a card, the interest rate should.
8. P.S. They also have a tendency to cancel your purchases. You will have to call again and have them reinstate the order.

Jacquey L Oppenheimer

5/19/10

I am trying to send a cousin a wedding gift and because I live in the United Kingdom I am unable to supply an American zyp code and cannot complete the transaction. Doesn't a huge concern like Bloomingdales have customers abroad?

Please either send me details of how I am able to complete the transaction, by email, by telephone to the United Kingdom, I have tried to do this for over an hour and becoming desperate. The couple will be married before I can complete the whole thing.

Jacqueline L Oppenheimer, 6 Pike's End, PINNR MIDDLESEX HA5 2EX UNITED KINGDOM
+44 20 8582 3800
jacquey@blueyonder.co.uk
Please get this thing going as quickly as possible

Jacquey L Oppenheimer	5/19/10
I have just tried to call you from England on 10022 (212)705-2000 and was advised this number is not longer in operation. Perhaps your management should be advised and someone change the website telephone number. If I do not hear from you to our time tonight then I will purchase the item from an alternative source. Jacqueline L Oppenheimer Pinner UK

Helen Hart

5/21/10

I registered with Bloomingdale's wedding registry in September of 2009 throught the Wedding Channel.com website. The promo Bloomindales was running at the time was anyone who registered would receive a free set of Waterford Crystal Toasting Flutes. I was married on September 19, 2009. I have not received the flutes.

Helen Hart
48126 228th Street
Flandreau, SD 57028
605-491-4598
hwheelz2003@yahoo.com

Tamika Hogan

6/2/10

I purchased two Juicy Couture sets. Both were the necklace and bracelet. One in gold tone and one in silver tone. I have had to return the silver tone once for discoloration and another time for the JUICY emblem falling out. I have returned the gold toned set twice for discoloration just as recent as two weeks ago. I am saddened and disappointed to say that the necklace and bracelet have both discolored and I dont even wear them every day nor do or have I ever gotten them wet. So i'm thinking that this is the cheapest costume jewelry ever at such a price. This is such a hassle and a nuisance for me to have to keep traveling to Bloomingdale's to exchange these sets. What can you do about this? I love the set but I'm really moving toward returning for a cash refund and not ever purchase from your jewelry section again. Please help.

Your Disappointed Customer,

Tamika Hogan

Martin Lipman

6/2/10

I hate to tell you but your answering system is LOUSY! We have been trying to speak to someone in customer service at South Coast Plaza and CANNOT get past the automatic answering system. We have account # 4308 5110 9424 2564 and the card indicates that it was valid until 4/09. We have NEVER received a current card but we have made purchases and no one has ever declined our business. We purchased a mens suit about ten days ago, put it on the credit card, but they did not have the correct size in stock. They had to order the suit from another store and had to resubmit the credit card. Today the salesman stated the card had an invalid expiration date. Yesterday, we made purchases using the card and there was no problem. My wife did finally get to speak to someone who told her that there is a new expiration date but she could not divulge that restricted information. Bull----. I quit

Pnina Hartley

9/20/10

I live in Spain.
My efforts to order and pay for, via Visa, a wedding gift through your Wedding Registry Web site, for Sara Geen, are being blocked by your inability to accept an address outside the USA.
I find this very frustrating and, to a certain extent, offensive since it implies the non-existence of a world outside North America.
I would appreciate your sending me a contact telephone number A.S.A.P in order that I might organize the delivery of this wedding gift immediately.
Pnina Hartley