2202 N. West Shore Blvd., 5th Floor Tampa, FL 33607
(813)282 1225
Reviews For Bonefish Grill Corporate Office
The Family of Marine Corporal Kevin James Reinhard  | 2/3/12 |
| To Whom It May Concern: I would like to extend our deepest gratitude to the Iselin NJ Bonefish Grill managers John Caforio and E.Jay Myers for going above the call of duty. These two young gentlemen out of the goodness of their hearts supplied dinner for the recently deceased soldier Marine Corporal Kevin James Reinhard's family for his repass. They heard about the Woodbridge soldier who was killed in Afganistan in a helicopter accident and jumped to the aid of our family. They served us steak, salad, hamburgers, mussels, and fish. It was tremendous and exceptional. The attention to detail by the managers and their staff made the display inviting and wonderful. Everyone totally enjoyed the food and went for seconds and thirds. It was fabulous. Thank you for your support. We greatly appreciated it. Sincerely in peace, The Family of Corporal Kevin James Reinhard | |
| Judie Vacchina | 2/3/12 |
| Venice, Florida February 2, 2012 .FANTASTIC!!!!! Excellent fish, great wait staff. Interesting menu, nice specials. THANK YOU FOR MAKING VENICE YOUR NEW HOME!!! | |
Carol Price  | 1/26/12 |
| the most ignorant comment made to me in a long time - hubby & I go to new Bonefish grill in Short Pump. There's a revolving door and a regular entry door next to it w/ a handicapped sign on it. Hubby tries to open this and it's locked. We go thru revolving door and when I get to the hostess desk which is right next to the handicap accessible door I ask "did you know this door is locked?" "yeess maaam, we try to encourage our customers to use the other door." "well, isn't it a handicap accessible door?" "yeess, but we watch for anyone who is handicapped and open it for them" !!!!! after looking at her for a few seconds in disbelief I replied "well, my husband is handicapped" he hadn't quite cleared the huge revolving door at that point. "oh, I'm sorry we didn't notice" ?????? "ya know not all disabilities are visibly noticeable!" "oh, I guess you're right. I'm sorry" this was proceeded by the 2nd most ignorant comment - I called them to see if they did "something like call ahead seating" "excuse me?" "do you have call ahead seating?" "oh no mam, we don't have that here at this time" Oh ok, thank you so much" "but we do take reservations"! Wake up hostess staff - you are the first impression of your employer! | |
| Gerald Vaughn | 1/25/12 |
| My wife, grandson and I just left the Bonefish Grill at 3333 Virginia Beach Blvd., Virginia Beach VA. Our previous visit to this establishment was excellent, however, this time left much to be desired. We were so cold that it was impossible to enjoy our meal, even had it been exemplary (which it was not). The wait staff was friendly and competent but that's about the only thing about this visit that was pleasant. We were seated in a draft that was so cold it was impossible to enjoy a meal. The meal itself was mediocre at best. The entre was served within 2 minutes of receiving our appetizers. The sea food was bland and tasteless and the wine tasted like it came from a screw-top bottle. One expects more a meal costing in excess of $100.00. This was our last visit. | |
| Michael Jones | 1/18/12 |
| Paramus new jersey bonefish grill the serve is poor and the manager Dennis is very rude when under presure betrozan23@yahoo.com I went into the resturant in a good frame of mind and left upset | |
| Doris Hutchinson | 1/5/12 |
| Went to Bonefish in PCB Fl. Last night with some friends We went t o have dinner and purchase the $100.00 gift cards that BF has been Advertising for a while. The hostess told us it was cancelled. However and I pointed out to her their sign was still iup and the alarm that she just gave for the 30-40 minute wait had the coupon special written on it. She did not care. After waiting about 30-40 minutes to be seated. The service was very slow. My meal was brought out 10 minutes after everyone else. This same similar situation happed last week, Just thought you need to know and fix the pro lem Doris Hutchinson 8815 Thomas Dr #601 Panama City Bch, FL | |
| Lucette Lucci | 12/17/11 |
| I have just left the Bonefish grill, Ormond Beach, Fl . I have never been so disappointed in the food, service and the manager. I had taken my husband fom Orlando to the Dayton location for his birthday. We set in the bar due to even at 7:30 the place was full, no problem we love the place where ever we sit. Our server was texting under the bar, we never got offered menus , again no problem. We eat at the Bonefish in Orlando, we know what we want. Our salads came out, so unfinished, no toppings at all, we had to ask for them, example is hearts if palm. My husbznds potk pirk was so, so. The server didn't notice, he was busy texting again! My Sea Bass- very fishy, sent it back, and his dirty looks for that. The new Sea Bass came out and the manager watched me take the first bite, I thought it taste great. By the third bite I had my husband try it, he agreed, horribly fishy once again. If looks could kill I'd be dead. Right after we sent it back , I looked at the counter/ bar in front of me, like what's that? It was a huge ROACH!!! I screamed, like I've never screamed before !!!!!!!!!! My husband spilt his drink all over him, it tans to the guest next to him at the bar, they flicked it behind the bar. My husband was never comped for his spilt drink and we were asked by the manager, " what type if roach was it?" We get those in here all the time, and I'll call the pest company. They should have comp the meal and the split drink. I paid for my husband birthday dinner, we walked to the car and we both felt sick. I scared him so bad when I screamed, we both felt ill, it just really upset us. I feel this should be looked into and I want my money reimbursed! I need to give my husband a birthday dinner to make up for this birthday from hell. Please respond to my e-mail . Thank you! Lucette Lucci Cell 321-624-5316 1507 Orlando , Fl , 32806 | |
| Carol | 12/18/11 |
| Horrible experience at the Dayton Ohio Mall resturant. Attitude from the greeting staff. When we requested a table instead of a booth. I ordered the special and it came not done not once but twice... Ended up ordering an appetizer after everyone had finished the meal Manangement came once to ask about things and never came back Will not be returning anytime soon. | |
| Sharon Huelsman | 12/12/11 |
| I decided to go ahead and write to you since I placed a call to head quarters over three hours ago and no one has called back after I left my name and phone number. All I can say about your restaurant is that I will never go back after being treated so rudely Saturday night Dec 10th, myself and two of my cousins met there around 4:00 p.m. on Saturday for an early dinner and to do some catching up since we have not seen one another in over 3 months, the waitress wanted to cash us out the minute we finished our dinner, seemed put out when we ordered some coffee, then went ahead and ask for us to pay, sitting there drinking our coffee the manager I assume, came over and ask how our dinner was being that we were the only table he asked I said I bet you want us to leave, his response was have a nice week-end, as we prepared to leave feeling very embarrassed as we passed the hostess her remark was not thank you but you were sure here a long time! Excuse me we can stay as long as we want as long as we are paying for the space we occupy. I do know that we will never go back to your restaurant again also am advising all friends and family not to choose your place for drinks and dinner. What is ashame is that we are having a company meeting Dec 28th 2011 and we were thinking about your place or Brio's on the plaza,I was to pick a place and make reservations, there was going to be 8 of us appetizers, drinks, and dinner, we all love to eat and drink and being on a Wednesday night I think you can figure out the math on that loss. The Brio it will be, and they will be happy to have us. Again thank you for calling me back and have a Merry Christmas. OOps almost forgot to say which property of yours it was, it is your location in Leawood Kansas. | |
Robin McAlister  | 12/5/11 |
| There is a new voice-over for your radio commercials. I liked your previous voice-over actor much better. The quality of the voice was more interesting and the delivery had more unique nuances. Please bring that other person back! | |
Peggy Schroer  | 11/17/11 |
| I considered not publishing this negative review, but I think that your office should be aware of how our party was treated Wednesday night (11/16/11). We arrived at your Kissimme, FL facalties at the Loop with a large party of 18 for our 6 PM reservations. Our table was ready, but the server's were not. We had all types of problems with our drink orders, appetizer orders and entrees. One server was exceptionally rude and disrespectful to our party to the point of standing back and lecturing us in a very loud and angry tone. As we left, this was brought to the attention of the Manager (a young lady) and she was unconcerned with the behavior. All is not negative as the food was excellent. Thank you for your attention. | |
| Heinz T. Klein | 10/20/11 |
| I am trying to submit my resume to your Distinct Food and Beverage manager Mr.Rob Lucille would you please forward my message and resume thank you fore your professional curtsey. Heinz T. Klein 5897 N. Dixie Hwy # 39 Home Phone 954-769-1046 Cell * 501-615-4256 Oakland Park, FL 33334 E-mail Hruhm@aol.com Areas of Expertise Executive Chef with 15 years' of International experience managing multimillion-dollar business with Proven success overseeing all aspects of Organizations - multi - preparations in (up to date BIO a must & necessary:) Hotel Catering and Banquet and out house, as well in sales and marketing, human resource management and the Intimate knowledge gourmet and specialty foods market. PROFESSIONAL EXPERIENCE Chef De Cuisine at Sage French - American - Cafe and Restaurant Owner - Restaurateur and Executive Chef Laurent Tasic 2378 N. Federal Hwy., Fort Lauderdale, FL, 33305 (954) 565-2299 Cell 954-270-2966 / 09:30 AM - 21:30 PM Executive Chef Briny Riverfront Irish Bar & Restaurant. Trained and motivated staff. Developed new menus for all 4 Restaurants created International European Dishes that escalated popularity controlling food costs and enhancing service levels. Total of 48 employees EXECUTIVE CHEF Holiday Inn and Convention Center - Little Rock Airport, AR Utilized daily staff meetings to drive guest service levels and increased levels of service to qualify hotel rankings in the top 25 worldwide. Challenged and motivated staff and brought GSTS scores from failing to a current 96.0% Designed new and cost effective menus and kept hotel food and labor cost at budgeted levels throughout my tenure. 31,000 sq. Meeting and Banquet Space. & 391 Rooms. New Regional brought in new GM who brought his own Chef EXECUTIVE CHEF Jonesboro Country Club - Jonesboro, Arkansas Establishing a continuous and improving service level enhancement training program. Redesigned system for kitchen operations. Food and labor costs fell after program was established. Catering, private functions and reputation of facility improved during my tenure at the Jonesboro Country Club. Staff of 75 employees. CHEF DE CUISINE Hilton Suites Hotel Dallas TX during my tenure performed authorized video and Hand on training sessions fore kitchen staff as well introduced Hotel Emergency committee with regular representation of each department. CONSULTANT & EXECUTIVE CHEF FOR HIRE England, France & Germany from 4/ 1999-2/2002 for Hotel's and restaurant went; Belly up after Sept 11, 2001, EXECUTIVE CHEF / FOOD & BEVERAGE DIRECTOR Hardke Corporation - Berlin, West Germany 4/90 - 4/96 Oversaw operations of all 4 Restaurants. Hired, trained and motivated staff. Developed and restructured more coast effective menus created Italian and German and International Cuisine while controlling food and labor costs. Total of 88 employees. EXECUTIVE CHEF / FOOD & BEVERAGE DIRECTOR Thorn Tree Country Club - DeSoto, Texas 5/96-3-99 Reorganizing Kitchen and staff, retraining establishing a continuous training program. Re-designed a less hectic Kitchen flow food - labor coast was falling after program was established a la Cart - catering - private functions was improving during my tenure at the Thorn Tree Country Club. Managed staff Kitchen and Restaurant and Banquets of 122. Executive Chef Sheraton Town House Los Angeles California 02/1972 - 08/1975 I reported directly to Mr. Heinz Grass Director of Food and Beverage; I Reduced Food coast to 27 % labor coast 18.5 voted Chef of the year from 1972 - 1975 Leadership My International experience in leadership with diverse nationalities and there religions cultures was essential in extracting the nohow and the quintessence what have given me the knowledge I needed as Executive Chef and Team leader. German Army 1966 -1970 Honorable discharge Multilingual in English, French, Italian, Arabic, Swahili, ( German Native tongue ) EDUCATION University in Bonn, Germany Associate Degree in Home Economics & Culinary Arts & Management Heinz T. Klein 5897 N. Dixie Hwy # 39 Home 954-769-1046 Cell * 501-615-4256 * E-mail Hruhm@aol.com Oakland Park, FL 33334 October 20, 2011 Director of Operation Re: Executive Chef & ore Food and Beferage Dear Madam. / Sir. I am offering extensive professional experience in European and Global International Cuisine hotel & catering and food & beverage. Over my career I have been involved in training and cross training in all culinary stations in food preparation, presentation, cost and portion control, presentation, sales and sanitation. European Apprenticeship; Chef, Butcher, Sausage Maker and Maitre' De has given me the devotion and passion to my profession combined with International experience in leadership with diverse nationalities was essential in extracting the quintessence I needed as part of my knowledge fore the growing and developing as Executive Chef and team leader and fore the designing and creating of auspicious and awarding dishes what was distributing to my today's confidence as Chef and in making motivating changes. As Chef - Manager I am always a team leader and fore this I have to recognize and understand that critique is always the opportunity fore Improvement and to see everything objectively in any situation to analysis the problem and to find here significance because the ultimately success is always essential to strife fore the company's Goals. Thank you so very much for your valuable time. Sincerely, Heinz Tomas Klein | |
| John King | 8/10/11 |
| Richland Wa Called returant to ask some general questions and make reservations. The manager cursed at me and hung up on me!!! Will be reporting this to the better business bureau and the corporate office!!! | |
Laura Schenker  | 8/13/11 |
| Bonefish Grill Belleair Florida has been one of my favorites as well as my husbands for at least 10 years. We have always enjoyed especially the crabcakes, imperial longfin, wines, service, etc. I wish that I had given then the 5 star rating they deserved in the years we enjoyed it! The past 2 times ( within the past month ) we have been there it has been bad. It is a shame. The first time my plate of food came half baked. The rice and vegetables were warm but the imperial longfin was cold. The manager came out to take care of it and said there was a problem in the kitchen that they took care of. My friend and I were having the wonderful Strawberry Martinis. They gave me one on the house to resolve my issue. Nice gesture! Than a couple of weeks ago my husband and I went. We had reservations as we normally do. On arrival they had no table nor the waiter we requested, no problem. Waited 5 minutes and were taken to a table that was not put together. We sat down and waited for someone to finish preparing the table. The waitress put down the brown paper, etc. My husband had to put all the things they normally have on the table himself as the lit candle, salt, pepper, etc. was on his booth bench next to him. He ordered wine and I beer. We waited 45 minutes to get those!!! We asked several people going by and our waitress as well and this is how long it took to get an Amberboch and their house wine. The waitress had taken our order she mentioned how the special Shrimp Pad Thai was great. We said we would try it another time. Blah Blah Blah how it is a special and who knows when it would come back. We said we would take our chances and stick with the crabcakes and longfin. Well we had our drinks for about 10 minutes when our dinner came out. So from the time we placed our order till we were served our food, one hour. But wait, what were we served but my longfin and my husbands Shrimp Pad Thai......... Okay so she mixed up the order and he got Pad Thai instead of his crabcakes. My whole dish this time was cold. Sent my longfin back she left the ok (not great at all ) Pad Thai and said don't worry you won't have to pay for the Pad Thai. So. Finally after more than 2 hours of dining we left. Our bill reflected the adjustment to us not paying for the Pad Thai we did not order. This was the worst dining experience there and it was pretty bad. New manager there on last 2 occasions. Could this be the problem. We will only give them one more chance and than if they have not gotten better we will find a new favorite. | |
| P. Robetg Wehr | 9/3/11 |
| Dear PAUL, Happy anniversary! Now that you have activated your complimentary $10 gift card, all you need to do is decide what day to celebrate with us. To make a reservation, please call your local Bonefish Grill, and make sure to let us know that you are coming in to celebrate your anniversary. We look forward to sharing a memorable meal with you. And remember, making you feel special isn't something we do only on your anniversary. It's something we do every night of the week. --------------------------------------------------------------------------- This is what I received from your office (Bonefish) - and I did exactly what you suggested - I called the Frederick Bonefish and made a reservation for my wife and myself since it was a celebration for our twentieth wedding anniversary. Again, as you suggested I told them that it was our anniversary. Well when we got to the Bonefish - they acknowledged our reservations but we were told that we would have to wait until a table was ready. No problem - a short time later we were given our table next to the restrooms. No problem - we got used to having everyone in the establishment go by our tables to use the facilities. Now - keep in mind that the reason I got the message from you was to activate a $10.00 certificate we got from Bonefish because of my and my wife's anniversary. When we presented it to the waiter at the end of the meal we were told that they would not accept it because we had ordered a "special" and the back of the $10 card indicated something to the effect not eligible if used with a "special". Now we have a problem! Needless to say my wife and I were not happy about our experience - what should have been a very special occasion turned to a very annoying night. Before I left Bonefish I looked around and found a man and wife with three children and went over to him and gave him my $10 certificate and told him to please use it as I will never use it. Now - to top it off - why did you ask me to tell the people at Bonefish that it was my wife's and mine anniversary. I would have assumed (bad thing to do) that it meant that Bonefish was, in some way, going to do something special for us - perhaps a desert or something but no nothing - no acknowledgement of any kind. But no problem - or is their a problem? Bob and Judy Wehr 2250 Bear Den Road, Suite 303 Frederick, MD 21701 | |
| George Price | 7/13/11 |
| My wife,Deborah, and I have been regular guests at the Bonefish Grille at the Harford Mall in Bel Air, Maryland since it opened several years ago. We have always enjoyed everything on the menu until Wednesday night 7/13/2011. We ordered the Bang Bang Shrimp as our usual appetizer and it was wonderful. Debbie had a Watermelon Martini and she enjoyed it very much. We wanted to eat light and she ordered Fish Tacos and a small salad which she also enjoyed. I 0rdered the Fish and Chips which turned out to be a monumental mistake. The fish was encased in a gooey mass of oily breading. The breading was totally inedible and oozed oil that saturated the brown paper underneath it. I tried removing the fish from the breading and it was so mushy and disgusting that I ate very little. When our server finally came back to our table to check on us it was time to leave as we had a summer concert to attend. I told the server my displeasure with my meal and she agreed that the mess that was left on my plate looked terrible. I told her I did not blame her because I knew she did not prepare it, however I wanted her to show this to a manager and the kitchen. when a manager brought back our bill I really did expect the Fish and Chips to be removed from the total. Unfortunately they charged me for a meal that I could not eat. I again asked the person in charge about this and was informed I should have said something sooner. Now we decided it was time to leave,m I tipped the server on the full bill and left very unsatisfied. My recommendation is to never order the Fish and Chips and do not wait for your server to come back if there is any problem, notify anyone in listening range. | |
| Tammy Covington | 7/26/11 |
| July 22nd 2011 this was my first time at Bone Fish Grill. We was there for a firend of ours birthday(2100 Koury Blvd.Greensboro, NC 27407(336) 851-8900)it was terrible. The breaker at the resturant went out so they was running off of a generator and the lighting was poor and the candles wasnt working well at all. It would have been nice if someone would have told us what was going before we ordered and gave us the option of leaving or staying to eat, instead of rushing us to place our order, removing plates from our tables that we wasnt even done with yet. I work in customer service I know how people should be treated. I asked to speak with the manager about the service we was receiving then all of a sudden the female bartender begin to voice her option and become rude and disrespectful towards us yelling at us and then the male bartenderjoin in and told us to shut up. It took the manager over 5min to come see what we wanted but as soon as they heard a someone screaming they hurried around the corner. I will never eat there again I wont reommended anyone else to eat there. I dont know thant establishment would tolerate that kind of rudeness and disrespect from their employees, but I guess that is acceptable with Bone Fish Grill and the sad part is the manager act like our concerns wasnt important and there should have been some action taking against the employees for unprofessionalism. | |
| Tina from Farmington Hills, Mi | 6/23/11 |
| I visited the one in Novi, Mi and normally the food is good and the service average at best. But on this Wednsday evening it was a complete nightmare. The Fish was under cooked (seabass) and the service was horriable and the manager could careless about my concearns. I wish I would have stopped at the local drive thru and saved myself the hassel and at least had a coke and a smile. I guess there bussiness is doing so well that there not concearned with return bussiness, so dont worry Bone Fish I will not be returning nor will any of my friends or family and remember bad news travels very fast! | |
| Debby Patteson | 7/3/11 |
| I visited your location in Myrtle Beach, Sc. My appetizer was great, however my meal Atlantic Salmon was not, it was undercooked, when I mentioned something to the waiter he did offer to cook it again, also telling me the fish was cooked medium-well there. I'm sorry I have been many places and I have never had to ask to have my fish well done. I was totally grossed out. If I wanted raw fish I would eat Sushi!! My husbands fish and chips was very greasy. We normally eat our local bone fish and enjoy that experience. | |
| Candice | 6/26/11 |
| Im writing because Bonefish has been my favorite restaurant and a staple in my household for over 7 yrs! My husband and I have lived all over FL and always locate the Bonefish in our area whenever we move somewhere new. We just moved to Naples and had a horrible experience for the first time at a Bonefish EVER. My husband sent his caesar salad back twice. We sat in a booth by the bar and staff were in and out of the kitchen with t shirts on ( I think or hope they were already off work). The manager walked by at least 10 times never acknowledging my husband's salad issue. Knowing he was aware because I overheard our waitress telling him about our issue. He was to busy finding a sports channel for some of the staff coming in and out of the kitchen. To top off the night my husband's steak was very tough and my bang bang shrimp barely even had any sauce on them! I'm so disappointed and have never had a bad experience at a Bonefish! I just felt compelled to write and let you all know of our experience. Candice McCue 3231 Horse Carriage Way Dr unit 11 Naples Fl 34105 | |
| Aileen Canfield | 6/7/11 |
| The restaurant you have in Gainesville, Florida needs help!!! I am a 50 year old woman and my husband and I dine out frequently. We consider ourselves to be very good critics of restaurants, staff, and overall dining experiences. I have never felt the need to write a review to a Corporate Headquarters before. But.... FYI The girls at the front host stand were rude, lazy and unkempt. Our drink order was never taken. The bread, appetizer, salad, and main courses were basically served all at once. The Angler steak was overcooked and the chicken cold. When we were asked by the young manager (boy) about how our meal was, our concerns were voiced and our complaints were met with indifference. Perhaps Mr. Manager (boy) was more concerned with the hostess he was flirting with all evening at the host stand than with the high level of quality customer service your fine Corporation prides itself on. I was disappointed with this restaurant experience. I think it is time to clean house and hire some grown-ups. | |
| elfi eberl | 5/31/11 |
| 5/31/11 charlotte nc. carmel road bonefish grill while waiting for my husband i specifically asked if they are serving soft shell crab today (5/30/11) and was told that yes, it was on their special menu. i asked because last time i was looking forward to ceviche and was told it had gone bad and was not being served that day. after ordering and waiting and waiting the manager came and told me the soft shell crab smelled bad and they could not serve it. i switched to ceviche and waited and waited and when it came the most notable thing was rotten avocado semi mushed and a sad looking plate of baby shrimp and scallops in a brine that actually hurt my tongue. pure bottled lemon of the worst kind and no other taste! NO CEVICHE I EVER SAW OR TASTED! the manager came and asked how i liked the dish i told her it was terrible. also, i mentioned my husband's plate for $20 looked pathetic in it's presentation. it was a cafeteria slob on plate. really, really sad to serve food like that! earlier in the year we ate with friends at the same location and all 4 meals were pathetic and pricey. good luck with this miserable restaurant ................ | |
| Mr.Corey & Diana Whitaker (Lawrenceville,Ga.) | 5/22/11 |
| We recently visited the "Bonefish Grill" here in Lawrenceville,Ga(1350 Scenic Highway 124 North.Suite #200 on May 21st,2011 at about 18:00 hours.We were seated,And waited for about (10-15)minutes to be waited on.A waiter by the name of"Brian" came to the table,And ask if we had been seen by anyone.We said no.He immediately started our drinks,And assured us that someone will be helping us within the minute.Not long after the Manager"David" shows up to apologize for the wait,And treated us to a very delicious new seafood dish.I believe it's called (vaseechee)...I could be wrong,But the Manager was right on with that selection.We also had the privileged to meet our waitress"Krishna".I hope I'm saying it right,But she was a very beautiful person (inside & out).GOD truly blessed her family.She was soooooooooooo nice to us,And I would like to extend my Heart felt THANKS;-) to the "Bonefish Grill" here in Lawrenceville,Ga(1350 Scenic Highway 124 North.Suite #200 for their Southern Hospitality.THANK YOU GUYS for everything...............May GOD bless all of you,COREY & DIANA WHITAKER;-](cw037@comcast.net) 1114 Treymont Ln,Lawrenceville,Ga.30045 | |
| joe | 5/17/11 |
| I ate at the bonefish restaurant on Route 70 in Brick NJ and I was never so humiliated because of a waitress named nicole n who was very rude while my wife was asking questions about the menu got abrupt with her and showed no patience and then continued to keep talking and not give my wife a chance to speak. Another waitress called toni r i guess had no tables to wait on and kept staring at my wife and giving her dirty looks. This brand of individuals should not be working with the public they have no people skills. So we ordered our food and were served and we wound up taking it to go because of these two mutants. Hopefully the Manager jackeline will reprimand them both. | |
| Can't say as well, I work there | 5/18/11 |
| WHERE ARE ALL OF YOUR AFRICAN AMERICAN MANAGERS!!!!!! WHERE IS ONE OF THEM? | |
| can't say...Im an employee | 5/12/11 |
| here's the deal......you complainers....have you ever worked a day in your life as a server? or a restaurant employee ?? in a fast paced restuarant ever?? you have no idea the intensity of the job at Bonefish....and they all are the same....busy....the lady or guy who complioaned about the phone cal made to the Restaurant at 8:15 on a Friday? are you for real? have you evern eaten at that place or been in the place at that hour on a Friday?? what place is not busy at 8pm on a Friday?? you are so pretentious if you think the night revolves arpubd you at 8pm....call in the morining...have some respect or be conscientious of the hour you are calling and demanding so much.....you are an idiot...cop or retiured cop.....get a grip...you are wrong and out of line. and its a coportaion....not an indiviuslly owned Restaurant....its not Jacks corner pub....Bonefish makes the rules for everyone...so no we really cannot gaurantee tables...and who cares if you are a regular....your one tab does not pay the bills....but your attitide can radiate negativity to the entire staff....why do you have to be treated like a celebrity? get a grip.....you are the problme...you all are...coming into a public place, that is privately owned and operated..and excpeteing and deamnidn and then complianing about that fact that things didn't go your way....ITS NOT YOUR RESTUARNT!......like to see you work a day in Bonefish....you have no idea.....its not a 9-5 job, same job for 100 years and get a pension later....its corproate america in the year 2011.....very very different....servers are expected to mulit takse and do 10 things in 30 second cycles all night for hours......you could nveer hack it. | |
| Tracy Yarborough | 4/10/11 |
| My husband and I have dined at the Bonefish Grill in Greensboro, NC a few times before and although the High Point furniture market congested the city last week, the food is delicious so we decided to take our chances on getting in on Saturday evening. We were given an estimated wait time of 45 minutes at 6:00pm which was fine, we decided to have a drink at the bar while we waited, which seemed as if it took almost that long...I've never seen Bonefish that busy and crowded! As 6:45 grew closer a young woman, the manager--who I initially thought was the lead hostess (only because she looks so young!...sorry again, Christa!!) sought us out through the sea of customers in the bar to inform us and apologize but they would be running a few minutes later than the time we were quoted by the hostess. She then offered us an appetizer while we waited, and just before 7:00 she personally escorted us to our table. I was extremely impressed with Christa's poise and professionalism and on such a chaotic night...that is commendable. As a customer I could tell that she was genuinely concerned with my experience in her restaurant even though I was not in town for the furniture market. The food is always great at the Bonefish, but service is just as important and even after we were seated we could see Christa checking in on other tables throughout the dining room to make sure that everyone was enjoying their evening just as she had done for us. That personal touch is what sets that restaurant apart from other chains. I know most people only write letters to corporate offices to complain so I wanted to share our experience at the Greensboro, NC location and thank Christa for her hospitality, it made our night and we will most definitely be back very soon. | |
| Wendell | 4/20/11 |
| I took my wife to your Bonefish location in Greensboro, NC. Yesterday was her birthday and she ask that we go to Bonefish. In the past we had wonderful food and service. However, that was not the case last night. The menu had changed quiet a bit since the last time we were there. When my wife requested Mahi-Mahi they informed her that they only sold that when they could not get Grouper. But, he said, their might be a couple of pieces back in the kitchen..like frozen????? The menu had changed so much that it wasn't the quality of resturant that we onced enjoyed so much. Their specialty was Chicken Marsala at a fish restuarant...PLEASE! The service was very poor. My Ceasar salad was tastless and not eatable. My wife's salad was so wet and dripping in dressing that she couldn't eat it. When the waiter came back to the table he saw that it had not been touched. Never did he ask if there was a problem or even offer either of us something else in it's place. My garlic mashed potatoes were dry and could not taste any garlic. Overall, our experience was horrible. We are very disappointed because what use to be one of our favorite restaurants is now one that we no longer want to visit again. | |
| gregg jones | 4/7/11 |
| This is my favorite place to eat but I had a bad experience and I wrote a an email to the manager.He called me 2weeks ago and said he was gonna take care of the situation but didn't. I wont go to this location again, instead I'll go to the one by my house Please give me a call to discuss the details 727 564 4761 | |
| Karen V. | 3/13/11 |
| I called Bonefish for reservations on Fri. Mar 11 for my boyfriend's birthday. I told them it was a birthday. There were many people waiting when we got there but they honored the reservation & actually upgraded the table before we were seated. The food was great! The server was rather busy (it was crowded) but 2 other representatives (managers?) came by to ask if everything was OK. They surprized my boyfriend by bringing a fancy brownie with a candle in it. They were wonderful & we will go back! | |
| Traci Neville | 2/23/11 |
| Had a horrible experience at your Gaithersburg, Maryland location. I hosted a charity event on a Sunday afternoon in early December and it was a disaster. The owner Mark Underwood, offered to comp all of the dinner as a donation to my fundraiser, and then reniged on the day of the event. He was not even at the restaurant. The manager, Larry, on duty, treated myself, my family and all of my guests very rudely. I wrote a letter to Mr. Underwood stating my disappointment and never got a response from him. I will never visit his restaurant again and have advised everyone I know to do the same. | |
| Robert | 2/15/11 |
| Very disappointed last night! Our server, was not what I would call a great or friendly server. We sat for 5 minutes before he delivered water...it was not busy, this was at 4 p.m. in the afternoon! Very long time to get food after ordering and when delivered, au gratin potatoes were luke warm, broccoli was over cooked, steak was just warm, lobster was fine. The presentation of the food was excellent as we split the steak and lobster and were served with two plates with the food split...nice touch! Server never came back during our meal to check on us. When finished, we ordered strawberry short cake. Another server brought cake and we asked him to tell server to bring us our check, server brought us our check with no comment, no thank you, no nothing! He just gave us the check. He never told us it was happy hour, we heard it from the server at the booth next to us. She sounded great...informative, friendly and willing to serve! All in all, we made an special effort to make sure we stopped in Bone Fish while on vacation and were very disappointed. Maybe our server had no interest in us as we didn't order cocktails and split our dinner and he only made $6 on our tip. My point is that when we go to a nice restaurant like Bone Fish, we expect excellent service, great and warm food and a pleasant experience, we go neither. I have e-mailed this twice to Bonefish with no response...will NEVER go again...stay away...ready the reviews...Limited menu and over priced! Go To Carabra's...Itailian. | |
| Eliseo Perez | 1/22/11 |
| My name is Eliseo Perez, and i used to work at Bonefish Grill in Brandon, Florida. I was fired today as of January 22, 2011,over false allegations. Also for doing as what the scheduling website had posted. I called to verify the same day that i recieved the message from a manager, saying that i was deleted from the schedule for the following day and that whole work week. He told me that he would inform the culinary chef manager. Apparantly that never happened. The other manager/owner told me he was never informed that i wasn't supposed to come in. I had called the day that i was supposedly supposed to cover the pm prep shift, and was put on hold twice by the hostess, who claims to not remember the incident. I have phone records that state i called three times before the shift had to be filled. I never was contacted back. I assumed that they were busy and decided to call that same night after the rushtime slowed down. I was informed by the manager/owner to come in today. He first told me upon starting today that i was supposed to come in yesterday. I then knew what was happening as he walked me to a table in the back with the person who sent me the message stating that i was not to come in on the days i got fired for not coming on. I am very upset and feel that i should not let this happen to anyone else. I plan on finding out what i can do about this. so here i am with a family to support and no employment. I felt that the partnership owner and the manager's worked together to unemploy me. I did nothing wrong and im accused of faslse rumors. I feel betrayed by who i thought were understanding employers. I saw shortly after my first weeks of employment how things were done. If you were not favored, you would have to do the unreasonable and other people's work. I hope that my experience is an example of what happens when the hiring staff and managers lose interest in you, or simply do not favor you. I was supposed to recieve a raise after my 90 days and when i asked about that,after 100 days i was told that the staff were too busy to remember. I knew then that i really didn't matter to them. i was just another employee who had not recieved a raise when promised one. I really felt like i was going to make a great career out of this work oppurtunity and was mistaken. I know of people that are still employed there, that know what really happened, and who is behind the false allegations and why. This experience left a very sour taste in my mouth. I've even changed my intentions on staying in the food industry, this experience was very uncomfortable and unpleasing. I just hope that the people who caused this, realize what they have done, and becuase of this my life has been very difficult. Eliseo Perez 10404 Crestfield Dr. Riverview, Fl 33569 (813)451-0337 | |
| GeorgeSmith | 1/25/11 |
| I took 2 friends and my step dad there for his 94th B'day. I made reservations and told them it was his 94th B;day. While several tables around us received a piece of cake with a candle, we did not receive antthing. we were not even offered dessert. I cked the bill and saw they over charged 1 extra bang bang shrinp and charged me a la cart for the same dinner dad had . $13.50 is a bit much for a ceaser salad w/ scalops. The bill was $111.00.00 The suprise 94th b.day dinner was a bust. Should have gone to nancy lopez like last year. I have been to your resturant in Ft Lauderdale numerous times but I will not go back to your resturant again. motsmots@embarqmail.com sincerely George | |
| Jeremy dempsey | 11/8/10 |
| I was just fired from bonefish Grill at 2283 S. Federal highway Stuart Florida 34994. A fellow employee requested off Friday October 29th. The kitchen manager (Juan), who is incredibly rude and verbally abusive to his staff; forgot to schedule the employ off. I was scheduled to float that night and to leave by 9 o'clock. At 9 when I am getting ready to clock out, I hear Juan tell Paxton to check my outs. I asked Juan if I am closing and he tells me yes. So I go to double check the schedule because I know that I am not scheduled to close. I see on the schedule that he has written in pen that I am to close fry, and Paxton the original person supposed to close fry was to close sauté. I went to Juan and simply explained that I base my plans around the schedule and that it is not right that you expect me to close with no notice. He told me that the schedule has been posted sence Tuesday the 26th and that it's not his problem. So I finish my shift very aggravated. The next day Allen armstrong the general manager calls me and tells me not to come in that my shifts have been covered and they are taking me off the schedule for the following week until I come and speak to him. He has been Blatantly ignoring my attempts to get ahold of him. I finally contacted him today Nov. 8th at 2:04pm and he told me that I was fired. His reason for the termination was that he didnt want someone to ask me to do something that I wasn't scheduled to do and I complain about it. I think that is a poor excuse to fire somebody. I have no problem with working more hours, i was upset for the way that I was approached by the kitchen manager. I dont think it's right for Juan to forget to schedule someone off that asked weeks in advance and the night of to tell me that I have to close because he forgot and that it is not his problem! That is very unprofessional. | |
| Gretchen Clutterbuck | 10/20/10 |
| We had the MOST wonderful experience in Secaucus, NJ 7094. First of all, we were on a bus tour of NY city--54 people --and had reservations--our meal was delicious and everyone accomodating. The day before leaving NJ, we took a bus from the City to the hotel and there were two of the nicest--twins--that talked to us before getting on the bus--MONY & MARCEL--who had jackets on that said Bonefish--so we talked to them about the restaurant and how happy we were and that we were going back that evening. They said they would look for us. What gentlemen! When we got there, we wanted to sit in the bar area as OSU was playing and inquired about Mony & Marcel who happened to not be serving in the bar but both of them stopped by to see how we were doing and if we needed anything-- the hostess was DEBBIE--and she was delightful--so energetic and even kissed us goodbye--THANKS FOR THE WONDERFUL EXPERIENCE! | |
| Mr and Mrs Marks | 10/14/10 |
| We frequently visit BONEFISH GRILL, and We must say that of all the BONEFISH GRILL we've been. Saint Simons Island, GA is the Most Elegant, Most Pleasant Atmosphere The servers there are the most Knowledgeable of the menu and Wines. We were there for the PGA had dinner there from wed 10/6/10 thru sun 10/10/10 and was the best EXPERIENCE EVER!!! Everyone there works together, we had at maybe 5 different servers, they all help each other out. I had to ask which is is our server, on our first night there. Lindsy was the server and very knowledgeable of the menu/wine. My mother who is the hardest to please. She went on and on how clean the Restaurant is and it smells like Gardenia when you first walk in and when they were taking us to the Table it smelled like Jasmine. The restroom smelled like Lavender. WOW!!!! That was very nice. And on about the wood floor, so shiney and clean. No dust anywhere my mother said "there is no dust on the Baseboards??? everyone has dust on Baseboards???" That says it alot.. We are from ST Augustine. We have decided we will be There on Saint Simons island every other weekend. We have a hose on Island Retreat. We frequently visit. So BONEFISH GRILL keep up the good work. YOUR AWSOME!!!! The food is AWSOME!!!! Bang Bang Shrimp, Fish w/ Pumpkin Ravioli is to DIE for. Thank You for the wonderful Experience, And so clean it is. | |
| | 10/1/10 |
| I had the worst service I have ever had at a resturant at the Bonefish Grill in Omaha, and the manager couldn't have cared less. | |
| Etta Boettger | 9/27/10 |
| I had at least 3-4 dinners at Bonefish Grill in Whitehall Lehigh Valley, PA. The Food service is excellent and very attentive. The appetizers are delicious and very eye appealing. Fish entrees are very good. I recommend your restaurant to my friends and new acquaintances. Oops! The cocktail menu is tasty too. | |
| Woody Himes | 5/7/10 |
| I have been a loyal customer of the Bonefish Grill located at 43135 Broadlands Center Plaza, Ashburn, Va. 20148, for over 6 years. My daughter at one point worked for the proprieter, John Sampogna. I called for a reservation for Mother's Day, on Friday, May 7, 2010, at approximately 815pm. I was put on hold for about five minutes, and when the representative of the Bonefish Grill answered the phone to take my reservation that I was going to make for Mother's Day, Sunday, May 10th, there was an extreme amount of noise at the phone he was using in the greeting area of the restaurant. I suggested that he move to a different phone, and he rudely told me that the problem was not with his phone, but with my phone. I asked the person who I was speaking with his name and that I wanted to speak with a manager. He told me his name was James, and that a manager was not available. I asked to sit in a section that was served by our favorite server, Jurelyn T., and he told me he could not guarentee me a table at her section. I explained to him that my wife and I were 6 year regular customers, and he responded that he did not know everyone who came through the door. He was extremely rude. I then told him that when I came to dine on Mother's Day that I would introduce myself to him so that he would know who I was from that point on. I was so upset by the conversation that I called back to the restaurant to speak with John Sampogna, the proprietor. I explained to John what had happened and he took full responcibilaty for the shortcomings of his staff, and told me anytime I had a problem that I should call and ask for him. I explained that I had done so and that was told he was unavailable. I also told him that I was going to introduce myself to the reservationist, James, and he told me that it sounded like I was theatening his reservationist. I hate to think that that is what John thinks of me, escecially when I have been a loyal customer for the lenth of time that I have. It was a real insult. I have received many questioneers when I have paid by bill and all of them I have responded to favorably, to the degree that he posts the comments on the board in the staff area. I have had Juryly T. as a server for years and regularly tip her in the 40-50 percent range, which is a great tip, in this or any other economy. I would also add, that if James felt he had been threatened by me, I would have thought that he would have said something to management since he had my name and phone number that I gave for the reservation that I made. John,s comment to me about making a threat makes me believe that he has some underlying feeling about me, which is offensive beyond my imagination. I am a retired Washington, D.C. police officer, and I now teach school in Loudoun County Virginia. I do not think that I have held the positions that I have by making idle threats. I just wanted to let you know that I have no intention of ever going to the Bonefish Grill again. You have lost a valuable customer, and a customer who at one time felt like the Bonefish was my home away from home to eat. I will not be insulted by anyone, and no amount of apologies can make an unfounded insult right. I also will tell all of my friends about the rude experince that I received, and I forgot to mention that this is the second time that I have had an incident with James. The last time he sat me in a different section from where Jurlyn T. was working, and she got the manager and had me moved. I hope in the economy that you can afford to treat longtime customes like this and continue to survive. I shutter to think how many other people have been offended by the front staff at the Bonefish and have not taken the time to write and tell you. They simply chose to go the Clyde's, which is next door, or any other of number of restaurants in the area. I am truely devestated by these events. Cary J. Himes 20025 Presidents Cup Terrace Ashburn, Va. 20147 Phone (703) 724-4085 | |
| Frank Carnera | 5/10/10 |
| We went to celebrate Mother's Day at your Rt. 70 Bricktown, NJ location. WHAT A MISTAKE. We have a winter home in Highland Lake, Florida, and have visited your restaurants in Florida many times. Always a delightful experience. Upon entering your Bricktown restaurant we knew it was downhill from there. Our 6PM reservation turned out to be a 7:10PM seating. We were placed at a folding table with folding chairs by the bar. I am a 240 pound man and my wife is a heavy woman. I was never so uncomfortable in my life. The food? Both my seabass and my wife's steak had to be sent back to be recooked. They obviously were trying to move us out to get the next cash customer in. We were sitting close to the kitchen and were entertained by the yelling and screaming by the guy with the apron handing food out. Our waitress was telling the people at the tall table behind us how hungry she was. Even she wasn't going to eat the food. I know there is a lot of money to be made on a day like Mother's but is the greed worth it in the long run? We will dine again at Bone Fish just not in NJ. They should be ashamed of themselves. Frank Carnera Jackson, NJ Highland Lake, FL | |
| Chelsea Ensley | 5/30/10 |
| I am a recently fired employee from the Bonefish Grill in Asheville, North Carolina. I requested off for a family engagement three weeks in advance. Not surprisingly my manger Andy scheduled me anyways. I called my manager and told him that he had scheduled me to work but I had already asked off. He responded with several rude comments and told me I would have to speak to another manager about my personal problem. From this point on I was taken off the schedule without either one of my managers informing me that I had been let go. I believe that this was very unprofessional for what is supposed to be an upstanding restaurant. I encountered another unpleasant situation today when I went to the restaurant and picked up my tip shares and checks. I followed my manger, Seth, back to the office, as I have done in the past, to get my tip shares and checks. Once I entered the kitchen my manger turned to me and screamed at me to get out of his kitchen because I no longer worked there. I am very disturbed by these events. I feel that the managers of this particular Bonefish are very rude to their employees and are not encouraging. These two men do not inspire good work ethic and a positive work environment. They are rude and obnoxious to all of their employees. I am disgusted by their behavior. After working under these two men and having been treated the way I was I have readjusted my attitude and have strived not to be rude or mean to anyone, remembering how violated and underappreciated I felt while working at the Bonefish. I truly hope that these two men are contacted and informed of this review and are finally put in their place. Thank you, Chelsea Ensley | |
| Janet Logan | 6/5/10 |
| We frequent the location in Centreville Virginia. Good food and the owner, Joe Ortega has a great staff and is very service orientated. My question is when are you going to get rid of the chick peas and go back to the mixed veggies? | |
| Dale bump | 9/12/10 |
| I was in your restaurant a while back and had a veal chop with Marsala sauce and loved it. I went back a couple days ago, didn't see it on the menu, so I asked for the manager as I have been a meat manager for 40 years and asked why they took it off the menu and the manager treated me like a child and embarrassed me in front of my fiancée. She even felt embarrassed for me, also. I would have at least thought, even if he thought I was wrong, he would have treated me with more respect, since I am in retail and even when the customer is wrong, the customer is always right! Dale Bump | |
| Bob & Amy Crawford | 6/10/10 |
| We were on vacation from Northern Ohio in Sunset Beach. We decided to go to the Bonefish Grill on Tues. June 8 (our anniversary!) I also had a need to have Gluten-Free food. The selections on the menu were many and the service was exquisite (THANK YOU, MONIKA!) We hope to go back sometime! | |
| Amanda Tyree | 9/4/10 |
| I live in Wichita, KS. We only have one Bonefish in my area. I lived in Florida all of my life until my husband was stationed at McConnell. I love the fact that you guys offer a special menu for people who have Celiac's disease (such as myself) and very few places do. I was very excited to discover one of your chains when we arrived. We visited for the first time yesterday. I've been to your location in Clearwater, FL many, many, many times. So, I expected the same at the location in Wichita or very similar. We were seated quickly but then it took 25 min.'s before we received salad. Mine was forgotten and it wasn't until I had to ask for my salad that I got it another 10 min.'s later. Then when it showed up it was the wrong kind. I was hungry so I told them it was fine but I would atleast like tomatoes. They said sorry again and got the tomatoes. 8 min.'s later our dinner came out. So, I decided soggy salad was better than cold dinner. But, I didn't have to worry after trying to cut into my chicken. I had to send it back because it was very close to uncutable. I got another round of sorrys and the server said she would have the manger come over. I was very impressed with Marcus Powers. He was very sorry and ended up voiding our bill because of our experence. I would have to say out of all the Bonefish grills I've been to... this was the worst! However, the manger has great people skills and I believe he just need a better staff behind the closed doors. I saw 3 or 4 other plates taken back to the kitchen. It takes a great manager to handel himself they way he did. I know saying sorry for other peoples mistakes isn't easy. I'm will to give Bonefish one more chance but ONLY because of my past with your chain and the manger Marcus Powers. | |
| gary quinn | 6/24/10 |
| newport news store #750.... I don't have my reciept, to do the survey, didn't keep it, didn't get bread either. 06/24/10 17:16 server bar 1b. Who were the long hair guys with the flip-flops and bathing suits. In the kitchen area, (while I was waiting, 44 minutes for dinner). That was discusting. I don't want anything free. I just want you to see what we see, when we walk in. p.s. that bardender needs a bar with 3 stools for her 3 friends, because thats about all she can handle. (thier were 5 at the bar). Changed order "to go" and threw-it-out.... | |
| David Rogers | 8/20/10 |
| I eat at Bonefish Grills all over the country. My favorite is the one in Surfside (Myrtle Beach South) South Carolina. The staff is sharp and cordial as can be in this restaurant and management is friendly too! We travel to Myrtle Beach 3-4 times a year and we eat at this Bonefish every other day while there because the food is soooo good! | |
| Greg Nobles | 8/20/10 |
| Goodmorning, On 8/19/2010 I was a part of a party of 7 that attended the Bonefish grill in Montgomery Al. None of our group had ever been to your restaurants before, though we will all be back again. The owner David Fettes was very helpful and welcoming when we called to make our reservation. We arrived about fifteen min. early, and were greeted with very helpful hostesses. We were introducted to manager Joe Hodges and he took us to our table and introducted us to our servers. He came by our table at least three times to be sure we were being taken care of and to offer any help we needed. We did not need any help because our servers Jamaai & Giani were doing an excellant job of tending to our every need. For a Thursday they were very crowded, but it seemed they had no one else to help but us. Everyone in our party was extremely satisfied and plan to come back again. It was the best eating out experience my wife and I every had. Greg Nobles Clanton Al. | |
| Nicole Dummitt | 8/22/10 |
| I thoroughly enjoy eating at Bonefish Grill but have deepening concerns about their signature dish of Chilean Seabass, which is an endangered species. I have never ordered it but worry that patronizing the restaurant at all may increase demand for unsustainable resources. | |
| Bill Cummings | 8/13/10 |
| Egg Harbor Township NJ - Simply the best run restaurant of any chain, period. The manager there is the most attentive, involved and detail oriented I have ever seen. I have been there many times, and he is always hospitable, checking in to make sure the food and service is excellent ( which it always is, and I make sure I tip 20% when I am there ). | |
| Stanley Goldstein | 7/5/10 |
| We were a party of 10 celebrating out 55th wedding anniversary. We went to the Bonefish Grill in the Villages, Florida. Before being seated my son spent $40 at the bar. After being seated several of our party ordered more drinks, appetizers and salads before ordering our main courses. I ordered the Kobe steak which was served cold. I sent it back, and before it came back to me, a young lady who seemed to be assisting the waiter came over to me and told me that because I sent the steak back I would not get it cooked the way I requested it. I told her that was unsatisfactory. My steak then came back to me exactaly the way I had returned it. Yes, the same steak still cold. A man who said he was the owner came over and offered me a free desert. I had came there for a dinner, not a desert. The Villages is a big place, but word of people being mistreated gets around quickly. The proper way a well run, quality restaurant would have handled my complaint would be to give me a fresh steak properly cooked and served hot. Evidently Bonefish grill is not a quality restaurant. I am going to put this complaint in letter form and mail it to your corporate office and also to the Villages website where residents voice compaints about local businesses. | |
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