516 W. 34th St. New York, NY 10001
(212)594-1850
Reviews For Coach, Inc Corporate Office
Diane Forlenza  | 2/5/12 |
High priced bags with a very low quality of service in the Short Hills Mall recieved on Sunday morning 2/5/12. The woman clerk shoul not be working in a store like this selling high price bags with the attitude this clerk had, I was very insulted with the treament I received and I had just purched 3 hand bags. | |
| Diane Forlenza | 2/5/12 |
| I had the WORST customer sevice EVER in the SHORT HILLS STORE this morning. I have never written a complaint about customer service ever before and I own a business and understand the importance of customer service to every company. The clerk I dealt with, Honora, on my arrival was rude and condescending! I presented a receipt for the purcahse of 2 bags and a wallet totaling $1,000.00 one of which I wanted to exchange. All of these items were NOT purchased at an outlet store and were purchased at full price. I felt like Julia Roberts in "Pretty Woman"! I wanted to leave and return with an armful of a competitors bags I purcahsed in the same mall and return the Coach bag and tell her "Big Mistake"!!!!!But I was in a hurry, totally annoyed and fumed all the way home. Obviously, that is the last purchase I willl be making of Coach items!!Since I have read all of these terrible comments I probably won't be able to for very long any way because with this kind of service they will be out of business! | |
| Ro | 1/9/12 |
| Coach makes all this crap in China now--remember why you even started buying Coach bags in the first place--they used to make hand-crafted items in Ohio, and they were guaranteed for Life! I wrote the Corporate Store and asked them if they had anything at all not made in China, let alone the USA, and I received absolute silence. What a crummy bunch of low-life's, it's not like the prices have gone down to reflect the 50 cents per hour the Chinese worker makes. Certainly not the quality you would expect for a $900 bag either. The shoes if they are even real leather make your feet smell. | |
| Daniel | 1/6/12 |
| My wife and went to the Coach outlet in Cypress, TX to buy some purses for Christmas. I asked one of the associates if there were any more ful price bags in the back, "if you want any good bags ask them the same thing where you go" he brought out 2 boxes full of really nice full price bags. My wife and I tried to buy them. They let us get up to the register after waiting in line for about 50 minutes, them told us we could not buy them since we had bought some the weeekend before. I told them to hold them and I would have someone get them for me. As soon as I walked out of the store my wife said that about 4 associates who work the came and took bags out of the one they were supose to hold for us. Come to find out the girls who work there had them all hidden in the back because they wanted all of those bags. The guy who went in the back and got them told me this. I thoughtg merchandise was supose to be for the paying customers not the theiving employees who hide them. | |
| Me | 1/6/12 |
| I can not believe you let your employees hide bags from customers and buy them so they can sell them on ebay. I also live near Cypress, TX and have seen employees there hiding bags in the back. Because I had a couple of bags I wanted, but had to go back to my car to get my ID and when I returned they said they did not know where the bags went. But, another customer told me an associate took them in the back. When I cofronted the manager she said there was nothing she could do. I think this stores employees need to be investigated for lying and keeping merchandise for them selves. Who wants to shop at a store where the employees take all of the good stuff for them selves!!!! | |
| Leigh | 1/7/12 |
| My bag was purchased at Coach's beloved Coach Outlet store. My reason for this: I fell in love with a bag that ended up being discontinued with the new season moving in. When I finally saved up the money the line was moved. I do not ask for Coach as gifts from people, I save to buy such high priced items myself. I'll go further... I went into the Coach store to look buy a bag as I had one in mind I wanted for a while. Unfortunately I was told by the car salesmen like employee they were removed for new stock then nagged about the new line. I explained I was only wanting that specific bag and she never mentioned I should try the Outlet. I was so bummed, so I asked to see a scarf in the counter. I was quickly ignored and no longer helped as she went to pounce on some girl walking through to get to the mall. This is how I get treated in Coach stores anyway. They act like know it all car sales people. Buy or fly. So I left, sad as ever about missing out and feeling put off. I ended up getting online and reading that SOME stock does indeed get moved to the Outlet stores. Not everything in the Outlet store was made for the Outlet. The employee never mentioned this to me. I can see how Coach works hard to get the products we want with class and sophistication of a cheap car salesmen. Yeah, let me pause for a moment to remind you guys. Most of what is in the Outlet is made for the Outlet with less quality materials and no respect or decent treatment by the company for owning it. Only a small portion is real honest Coach. They do not care. Try searching for a purse online. The top site and thousands of others are Coach knock offs. Do you think they could get off their arse and try removing knock off websites from the top google searches? Nope. Anyway back to my own issue. I didn't even want to purchase from Coach at that point but I wanted that one purse very much. I went to my closest Outlet hoping the bags from my stores were moved there. Sure enough my bag made it and upon examining carefully looking for all the signs I saw it was the small percentage not made specifically for the Outlet store. It was fresh from the big name stores. It was of the exact quality, leather thickness etc.. That shouldn't matter though. Coach is Coach, what they put their name on they should stand behind it and be honest about which is outlet and which is stores. I cradled my beloved purse up to the counter, even though it was now at the Outlet it was still a fortune and not much less since it had just come from the store. Not a mark on it, not a stitch out of place. Except of course for the freshly pressed mark stamped into the creed to let everyone at Coach know "do not respect this bag". I laid it down, the money I had saved up for so long. I was thankful for the Outlet store and for my bag ending up there. I thought I was finally a Coach customer and owned a Coach purse. Right? I mean Coach cares so much about their customers and strive to make the very best products and give their paying guests best treatment right? That's the dish they served me by employees and their advertisements all through the years. NO I AM NOT, First off.. I was happy to walk through Coach with my bag and talk to them about how happy I was with my find but I was sorely mistaken. The employees are snobby and hoity toity even more at every store I have been to when I either do not buy a "real" bag or they get the information that I missed the line and had to purchase at THEIR Outlet. Their bag they were just selling is now garbage to them. How stupid and silly of me to purchase from the Outlet store. "Don't you know you get nothing from Coach by doing that? We will not stand by A, B and C... " This happens in multiple stores as I always look at Coach when I go into the malls I get the most bizarre treatment every time they ask about my bag. The claims are always different and change with their moods like they make the rules not Coach. Everything from my bag has absolutely NO warranty what so ever becuase I had the nerve to go to the COACH Outlet. Or I only get a warranty on zippers (hardware) not stitching or any other part of the bag that falls off and I would be lucky to do so since it came from the creeeeepy Outlet. They would be doing me a HUGE favor to do anything if their own $850 product failed. All because it went from their store to their Outlet. Remember Coach still has their name, promises and prices to make you think it's a real COACH product with all that comes with it but as you see it's not. I have read many accounts (when I deeply researched before buying) of people walking into Coach and getting replacement or exchanges on bags that are defective on more then just the hardware with no receipt. Even fading of the suede! Coach is cheating people by using the Coach name but not giving Coach services while their employees treat you like an idiot and make up all sorts of stupid rules that change with the tides. Rules should be set in stone by COACH that employees must follow. Especially when you are dishing major bucks to a company to brags as Coach does. Certainly they should stand behind all product, promises and creeds. Not whichever their employees feel like. I am turned off by their product. Besides the appalling attitude of Coach's employees and screwed up way of making up rules as they go, The price for their bags are truly silly. You truly are buying a name. I have owned gorgeous bags made just as well (some even better!) for drastically less money. Owning Coach taught me to not spend a ton of money and expect a company to stand up simply becuase you did. It's sick that most people do not know when you purchase from the Outlet you are getting an Outlet made item and not a real honest Coach. I will have a lot of fun enjoying other companies products and after doing so will walk right by the Coach counters and look at their employees like peons for working behind an over priced retail purse counter. | |
| mamaD | 1/4/12 |
| My daughter received a Coach purse for Christmas, from her aunt. We went to a Coach Factory store about 30 miles from our house. After standing in line to get into the store for over an hour, we finally found a replacement purse, and promptly got into line and waited another half hour for our turn at the cash register. She wanted to exchange it for something she liked better. She didn't have the receipt and was told that all she could receive was the lowest sales price minus 10% in exchange for another item. Not having a choice, we bought the replacement purse. When we returned home, we found a message from her aunt, saying that she found the receipt, and had mailed it that day. As soon as we received the receipt, we drove back to the store, waited another hour in line just to get into the store, waited another half hour in line, presented the two receipts, and were told there was nothing they could do because it was two days later. I said I understood if it was a week later, but two days? I asked them if they could void out the original exchange transaction and start again. The salesclerk said there was nothing they could do. I asked to see the manager, and she rudely responded with "too bad" so I asked to get the corporate phone number so I could speak to someone about this matter. Finally, the manager reluctantly agreed to give me the corporate phone number, and her name. I found out that corporate has nothing directly to do with the Factory stores, so I had to ask for the District Manager over the Factory store, and her phone number. Now I am waiting for a response from the District Manager, but I'm not holding my breath. For such a high end product, they have the worst customer service. | |
| Corrie | 12/6/11 |
| My Aunt bought me a Coach Wallet from the Coach Store in the Mall here in April of this year (2011). It is already coming apart inside where the checkbook is and the leather trim on the outside has either fallen off or cracked. I am going to attempt to call the Store to see what they will do because as much as the wallet was, it is COMPLETELY unexceptable for it to be falling apart already. I have bought less expensive wallets in the past and they are still 100% in tact. Please offer any advice you have on getting this resolved. Thanks!! | |
| Jennifer | 11/30/11 |
| Coach is an unfair company full of favoritism! I was promised a job at Coach based on my application. But the second the managers niece said she wanted a job she was given the job on the spot, no interview needed! I definitely don't support this kind of favoritism, if Coach does then I refuse to support them. | |
 | 11/20/11 |
| I just wanted to say that I had a horrible problem with a gift card that was promptly fixed with the help of Harry at ext.7648 at the corporate office. I am a very loyal Coach customer who has never had to return anything and have never even had a problem with any of my Coach purses. I buy my Coach purses at Dillard's, the Coach store and at the outlet stores also and have always been very happy with any purchase. As I stated earlier, I did have an issue, with a gift card, but Harry saw to it that it was fixed and he was very professional and courteous while he listened to my long story. Thanks again, Harry for being you! You made my day and my neighbor's also! Sincerely, Tammy Cable | |
| Mark | 11/5/11 |
| Had a HORRIBLE Customer Service experience at the Southern Park Mall in Boardman, Ohio and the Manager made the situation even worse! I've been a loyal customer for over 20 years but they have lost my business forever. Looks like Louis Vuitton will be getting my business from now on! | |
| Barbara Hart | 10/29/11 |
| I see i am not the only person to be upset with a Coach store. I have a beautiful pink shiny purse which is leaking the pink color onto everything it comes in contact with. My eyeglass containers are covered with it. It was on my seats in my cars and gets on my skin and is very hard to remove. The two Coach employees said it's not the purse leaking the color, but something else. It's the same color as the purse, so how could it be anything else. I even had a cleaning towel with the color all over it, that I had cleaned my articles with. Little did these Coach employees know, but if they had offered a credit towards another purse, I would have shopped and probably bought one or more other purses. Now, I will never purchase another Coach purse ever!!! | |
| Teresa Pence Allen Tx. | 10/25/11 |
| I had bought a coach bag, from the Allen premium outlets and had to take it back, for it bled not only my clothes but throughout the bag, I took it back the first time and had no problem , trading it out for the same bag, I was hasten to get the same bag but (that manager assured me, that if I have any problem with it bleeding again to please bring it back) I really liked the bag so I went ahead and got another one just like the defected one. I have a several coach bags, that I use with different outfits , when I used this bag again the black band, bled all over me and the bag itself again. I took it back only wanting a store credit, the first manger I spoke with, (I didn’t get her name) said no problem she would get me a store credit if that would be ok, I said that is just what I wanted and I took an hour and a half to pick out another bag, I did have my receipt. Another manger Lindsay Marin said the bag was dirty and worn and she couldn’t do anything to help me, I ask for the other lady that was helping me, Lindsay she was a higher manger, and that manger went home. I ask for her name (the lady that helped first) Lindsay said that manger didn’t know anything for she had only been there a month and wouldn’t give me her name. Lindsay went on to say that the bleeding of the dark black band was due to, if you get it wet, it will bleed, I told Lindsay that , I didn’t get the bag wet, you can clearly see how the bags black band dye bled throughout the bag , she took a cleaner out and started to clean the bag and she couldn’t get any of the bleeding off and when she put the cleaner onto the dark black band she got dark black on the cloth she was using, and said it was just the dirt! My bag was not dirty; it was the stain/ dye from the black band that goes around the bag. You could Cleary see this. I take really good care of my coach bags, and again she said it will do that if the bag gets wet, she also said she couldn’t do anything for me, she was very rude and didn’t make any sense, she said the bag is dirty and if you get it wet then it will stain! Again I said I didn’t get it wet, but if I did then it still should not bleed as it has, the material/dye shouldn’t do that, that is why I paid more for coach. I said that all I wanted was a credit even had a different bag with a billfold to buy, and I wasn’t happy that she could not do anything, I also said again you can clearly see where the back bands dye has bled through, she said it was because it was dirty. I ask for a higher up manger then her, Lindsay said she was the highest for that store, again I told her it was not dirty and the bag’s black dye was the cause of the bleeding throughout the bag. And said that if this is how coach runs their business I would never buy a coach again, that I have been a customer for over 10 years and that is all I carry is coach, she said her store was one of the biggest stores and it didn’t matter if I came back and bought anything , it wouldn’t affect her store! Where is the customer service? And where is the coach I have come to love and only carry, where is the quality not only in customer service but in the material of coach? As a business owner I am very insulated in how I was treated, I would think upper management would like to know how this store is handling customers. | |
| Sandy | 10/21/11 |
| I have to say , I love coach so much. It is the only bag I will carry now. I love the poppy line.I feel for 200 I can carry a glam tote and feel like I am carrying quality. I have never had an issue with my bags. I love all of them and take very good care of them , Making sure I don't set them in dirty shopping carts etc. I really feel if you are going to spend this kind of money you need to take care of what you have. I always make sure I put each of them in their dustbags and make sure I am not stacking them on top of each other so that there wont be marks on the bags. I have nothing but praise for Coach Quality. Thank You Coach for all the beautiful bags and making this woman happy ! I look forward to all your releases ! | |
| knock off | 10/13/11 |
| in my town there is this tax office that sell the knock-off coach bags on main street in starkville, ms 39759 | |
| Sandra | 9/27/11 |
Around two weeks ago I purchased a Coach bag at the Columbus Circle store for my mother. I misplaced the sales slip (my bad). She did not like it so I took it back, with all tags attached and paper on the straps. Toni dealt with me. She searched and searched in her computer, but could find no record of the sale. I left the store very angry. She then went back into the archives and tried to find anything that could help, but couldn't. She called me late yesterday to tell me that and to apologize again. I called MasterCard and had them email me the proof of purchase on my statement. Today, for the second time I went back to Coach, and Toni was waiting for me. It took a while, but I eventually got my MasterCard credit. First of all, I want to compliment Toni on her customer service and genuine desire to help. She is an asset to Coach. And secondly, I have to say that for a large company such as yourselves, you have a ridiculous IT system. When I made the purchase it was entered into your system....how could it then disappear? It makes me wonder about the company as a whole. Friends to whom I have recounted this story are dumbfounded. I hope this does not go into the ether unnoticed. You need to upgrade your system or risk alienating clients such as myself. | |
| Kimberly Holloway | 9/23/11 |
| Be Careful buying Patent Leather Coach Bags, if you wear a pair of jeans.. it fades off onto your purse if you carry it where it may rub against your jeans. I bought a WHITE Coach Bag and noticed Blue all over the back of my bag! Called the store and long story short they will not do ANYTHING and there is nothing that can be done becuase it is Patent Leather. If you use products it will take the top coat off and ugh just a mess! I am DONE with Coach! 1st thing the manager asked me is what does your Care Card say - when I pulled it out of my purse and read it to her think she was suprised! Yes it's still NEW! Still they will do nothing! Very Upset! | |
| Patricia Hersom | 8/10/11 |
| The Coach customer service for their handbag repair is so horrible, i have had issue with the leather on one of my coach bags that i purchased from a regular priced coach factory store and spent $600.00 dollars for and it was dark brown after about 3 months of buying and carrying it the leather started fading out in some spots and discoloring it looks like a fricking bomber jacket from 1980's and i sent it to repair (and mind you this is fading in multiple spots on the bag not just one area) and after few weeks they sent back to me and said it looked as if i had spilled something in the purse to make it that way, i can totally understand that if it was one area, i wish could attach pics on this and you can clearly see that it is not any way some of the areas that faded could have had spills, like under the hardware and it just makes me sick they basically said that i could get 40% off item at full price, why would i go spend more money on anything when i already had issues with it, coach used to be a company that stuck by and guaranteed their items, that is why they became so well known, people really need to stop spending so much money on their products that arent even made in the united states anymore, i have since purchased Brahmin and marc jacobs and low and behold i have not had any issues with leather discoloring or any thing else for that matter, it is really too bad between myself and my sister that company has lost our business, and i can tell you that we purchase enough bags and other accessories to make a pretty good impact, and i see some of their products that i genuinely think id love to buy, but i always come back to the disappointing quality and customer service. I am actually writing this today because i was at work helping a co worker fill out a repair card for her to return her coach purse a few weeks ago, well sure enough she got her purse back and they did the same thing to her that they did to me....purse came back with 40% coupon, ahhh i feel good to know that i wasnt their only customer that spent a good weeks paycheck on a purse that was crap quality and they would not stand by! | |
| Kelly O'Neill | 8/11/11 |
| Coach return policy states they will not return, replace or exchange any bag which has been used period. THIS IS NOT TRUE!!! Several people by word of mouth, found out about a, "manufacturing flaw" in the design and making of the COACH CARLY BAG which was a top selling item roughly five years ago and got a full refund! No questions asked, no receipt required, cause any Coach Carly bag would meet the requirements, its a Design flaw in the bag. Although, instead of notifying there consumers of the bag, or doing a recall, as most company's do with these types of errors, Coach only informed distributors of the item and its issues, not the customer. The never even posted something on there website stating the items defect, their policy was left clearly to say; no returns upon any bag which have been used, will be returned/exchange/etc. The unfair, crocked part of Coaches conduction's is when customers physically went into the store with their bag were told and give refunds in a variety of ways, on a "case by case" basis. Most all of the consumers of the bag were given some option of full return, using different methods and amounts of returns, but were never asked any questions, not ever for a receipt, just simply, given money, in store exchange, (some had to do then and there only, some could order their personal preferred preferred if out of stock) Amounts offered varied as well, from 350.00- 500.00 refund, or store credit. Some were even given another defected Carly bag, which eventually resulted the same way. but this time offered other options. Word of mouth continued to travel randomly all over, and finally reached me, five years later. I stopped using my bag 6 months after purchase, due to the 'fraying at the top of the bag which is the 'flaw', and I paid 498.00 for this bag. The original Carly carrier whom informed (me at a random pub) showed me her new bag and new wallet and was give 450.00 in store credit just ONE MONTH AGO! Within 2-3 days after finding this information out, (baffled that Coach was not the source to inform me but some random person had never seen before) I showed up with my defected Carly. The result: Different excuses all resulting in, no return/exchange of any kind for me. Yet they had been doing some form of refund for everyone complaining for the past five years. The multiple employees I spoke with could offer me no explanation in regards the Carly bag issue. But all seemed well aware of the "Manufacturing Defect", and all stated they "useeven though all were well aware of the 'Manufacturing flaw' and were unclear about the return policy regarding defected bags... Uh... Huh? To read Coaches website right after experiencing this ordeal over the past few days, and became totally SICK TO MY STOMACH!!! What a load of B.S.- They, installed an 'Integrity Program' to ensure 'customer satisfaction' and an 'ethical' way of doing business?!?! They continue with, 'common since' in all matters of business operation, and 'standing behind our products' they will continue to so. Come on! Are you F'in kidding me? Is this the same Coach company that is conducting dishonest, unethical, unequal, selling high priced defected products, lacks common since Coach?? At the very least, read your own F-in websit. | |
| Paul | 9/17/11 |
| Hi Mr/Ms, A couple of Boothes are selling fake Louis Vuitton (and Coach …..) handbags, on Saturday at： U S #1 Metro Flea Market 3500 Augusta Rd West Columbia, SC 29170 Thanks Paul | |
| Patrice Kubik | 8/15/11 |
| I just wanted to inform you CoachVIP outlet .com is representing your handbags as authentic and are selling garbage in the way of Coach name the quality of the fabric down to the fake leather as well as zippers that arent even sewn at the ends they just slide off. I appreciate the quality of the Coach product and cannot believe what CoachVip outlet is manufacturing and trying to tell people that it is a Coach item. Kubikpatrice@yahoo.com | |
| Jennifer | 8/30/11 |
| Awful Customer Service Experience Manager made the situation even worse. Was a loyal customer but they have lost my business forever! | |
| Kim | 9/6/11 |
| I have bought Coach all my life until now. I sent 3 items to be repaired-all 3 sent back not even touched with a letter saying that the purses were no longer under warenty. But they included a 40% discount on a full price item. why would I buy another itme when you do not hold up the current warrenty? One purse was only 2 years old and the piping came loose. So I called customer service or should I call it no service. The girl was loud and rude and would not let me talk. Told me to throw away the purses and buy something else. Then she hung up!I am so upset with the whole situation. I tried calling the store where I am a customer and basicaly told too bad but they love to help me with my 40% discount coupon. Do not buy Coach because they will not repair it at all. They will charge you $20 just to ship it back to you not repaired! | |
| Monique | 7/18/11 |
| Just purchased a white leather purse not even two months ago and the purse is showing gray discolorations. It was purchased in Orland Square Mall, from a Coach Store. I feel that for the price the purse should be of good quality which includes the freakin' color. I felt like I got a knock off or something. I'am calling the store to see what can be done. Who wants to walk around with a supposed quality bag that is faded? | |
| Chantel | 7/22/11 |
| I had a wonderful experience today purchasing a Coach purse and wristlets. Jill, the manager, and Bibiana, sales associate at the Shops at Wiregrass location in Wesley Chapel, FL.. were so helpful and pleasant! They took their time and showed me all the options available to me and I was there a long time! Great service! Also, a few months ago I took back a bag I had for 2 years. the bag had become discolored. That same store mailed it back and I got a full credit for it. They stood by their product and I appreciated that! I will continue to buy from Coach because of these experiences. | |
| M Weld | 6/27/11 |
| If they had a zero star I would have given it. I purchased a Coach zip around wallet from the new outlet store in Pottstown Pa. Less than 2 months later the trim around the top of the wallet is falling apart. I called the store and was told that if I came back I would be able to exchange the item. WRONG! I went back and waited for 10 mins while she looked up the CURRENT price of the wallet. NOT what I had paid for it. It was less than half of what I paid for the wallet. I am never buying from Coach again. I was excited to have found this wallet it was really nice! When you think of Coach you think of quality....not the case in this issue! | |
| Yesenia LM | 6/9/11 |
| Your products come with a 100% guarantee because of the quality of the products your company believes it sells and stands by the quality of the product however, the guarantee and the quality of your product has not been a 100% satisfactory in my opinion. Based on the fact that I followed company protocol and request to return items if not satisfied or defective. The products were returned in the same defective condition I returned them in and my customer service issue was not resolved pursuant to your quality assurance guarantee. I appreciate your attempt to satisfy my complaint with 40% off a future purchase however incurring and additional cost to replace a defective item has moved me to terminate a business relationship with your company. | |
| Sandra | 6/2/11 |
| I ordered a Coach purse and when I recieved it two of the zipper pulls were missing. I contacted the seller and their answer to me was to go and buy two pulls from anywhere and put them on my purse. I explained that these had the logo on them and have gotten no response since. Bottom line--happy with the purse, very upset re: the service/response. Would REALLY like to have this situation taken care of. | |
| | 5/24/11 |
| There customer service is the pits the receptionist are nasty, when you ask them their name they tell you they don't have to give their name out, they think that it is funny when you keep calling back. I have left messages for the Regional Manager to contact me back and no one has done that. Each time you call you just get bounced around from telephone number to telephone number getting annoyed. They need a better customer service base and new receptionists that know how to do their job and assist the customer and not annoyed the customer. | |
| Dinero | 5/17/11 |
| Regrettably there's nothing below 1 on this site. I'm sad to say that I live in the St. Louis Metro area. And we, like many cities have a mall called the "Galleria." At this mall, there an tall Caucasian dark haired Amazonian woman there who is the manager who goes by the name Katie. She is the store manager. She goes through employees (that don't look like her) the way Heidi Fleiss goes through men. And worst of all, she racially profiles her customers. The first time I saw it, I thought I was just confused. But upon my 5th visit, oh I was certain about what I was seeing. I used to really be IN LOVE with Coach...but once you see (as the politicians say, laws and sausages made), you just don't want it anymore. | |
| Desiree | 5/8/11 |
| I bought a Ring from coach and it turn my finger green got infection from it I am very upset and disappointed I shop a lot with coach and never had this problem where I was dissatisfied with a product before . I | |
 | 5/2/11 |
| I have a coach purse that I got for christmas in 2010 the seam is coming apart, I would like to know what i could do | |
| coach sucks!!!!! | 5/5/11 |
| i bought a pair of shoes wore them one time and the rubber on the bottom started falling apart so i called customer service they did absolutely nothing for me then i called corporate and got hung up on ... i WILL never buy a coach product again nor will i encourage my friends on buying coach . This has been the worst customer service i have ever received! | |
| Tom | 4/2/11 |
| There's a coach store in NYC on Madison ave, a block down from fifth ave. If u take the E or M train to 5th ave and 53rd street and then walk to 5th ave, about a block, take a left and walk to madison ave then take a right on madison ave and its 1 or 2 blocks down you should be able to see the store from the corner of madison and 5th ave anyway. Besides the usual badgering by countless employees if I needed help, probably got asked min of 10 times, the sales associate that did eventually helped me was quite friendly and good looking too :D I was also surprised to get a letter in the mail from the sales rep thanking me for shopping there and hoping my girlfriend liked the purse as well as wishing her luck in school, which I mentioned while talking with her. Pretty unique thing for a store to do. | |
| coach girl | 3/25/11 |
| Well these bags really are nothing special. Just so you ladies know 'lifetime garenteed' means the lifetime of the leather not you! There is no warranty, thats silly to even think that. In the end you can get the same quality other places, you are only paying for a name. I think there should be a COACH AA resort/meetings. You women need help! HA!HA!HA! SUCKERS. I mean that with love. | |
| enid engel | 3/16/11 |
| i purchased my first coach bag in florida )near orlando) in december i was there in the shopping center with my grandaughter who purchased 2 coach bags. It is only about 2 1/2 months and the bag is getting discolored, i would like to know wear in new york city can i go to get an exchange on this purchase . i Love the bag it is beauiful and would like another one. thank you. eengel01@optonline.net | |
| Erika | 2/22/11 |
| I used to be an employee of Coach and I have been trying to access my W2 information. I called Coach Inc Corporate to ask about why I haven't received my W2 and they said I needed to email payroll. Well I emailed payroll letting them know that I was a previous employee of Coach and that I was trying to find out why I had not received my W2 in the mail and when should I expect to receive it. The response I got was that I should go to the website https://coach.intersourcing.com. I went to that site and saw that I needed to have my employee ID number and password to access it. When I worked for Coach my checks were direct deposit so I did not have a pay stub; because we were told to access them online. I only visited the site once or twice and did not keep my employee ID number when I quit working there, because I assumed that they would be required to mail W2's out to former or current employees. I called the store I used to work for and they said that they no longer have that information and to call Corporate. I then emailed the payroll representative back and explained to him that I needed my employee ID number and that I didn't understand why I had been getting the run around now for 3 weeks, and why they didn't just mail it out. I spoke to Corporate again and they transferred me to payroll in which the lad preceded to tell me that she could not give me that information and that I would have to email payroll (which I already did several times) and they would give me that information. I asked her why would the lady that transferred me to her say that she would be able to help me, and she said she doesn't know. I also asked why didn't they just mail out the W2's especially for those who can no longer access the website due to lack of information, and she said that they are not required to and that it saves on using paper. I asked her if she could transfer me to someone who could help me and who could give me my employee ID number and she transferred me to a number that said they do not answer the phones, so I left a message with the number to call me back on immediately. I then called the main Corporate number back to ask if there was a number they could give me that would allow me to speak to someone instead of a voicemail, since the number I was transferred to doesn't answer their phone, and I need to get this resolved and get my employee ID number immediately. It is preventing me from filing my taxes. The lady said I can understand your frustration and I asked her if there was any higher up that is above payroll that I could speak to about this situation, and she said there are no departments listed, that they are only first and last names, and that she would not be allowed to give out this information. So here it is at the end of February and I cannot access my W2 and it will not be mailed to me (like it should have already been mailed way before now; what about those who don't have access to a computer and/or printer). I kept being told to email payroll, and I kept saying I had, but I hadn't received a response about my employee ID number, and all they could say was that they are very backed up. I feel that if that is the case, and they didn't want to deal with this sort of issue, they should have saved us all the trouble and mailed out our W2's. | |
| Evelyn | 2/22/11 |
| I was recently at the Coach Milpitas Store this past Saturday and bought a great new Coach bag for myself and was able to take advantage of a 30% off coupon for the day. I was helped by an associate named Lyn who took lots of time with me even though the store was packed. I needed a new wallet to go with my new Coach bag and she graciously helped me find the perfect wallet. The store was so busy and I knew I was taking up a lot of her time but she stayed with me to help me until I was satisfied I made the perfect choice. Anymore - it's rare to find customer service like that. I was so motivated by her consideration for my needs and for making feel special that day that I wanted to write you and tell you what a GREAT employee you have with Lyn. Keep up the GREAT work - Coach. Customer service and satisfaction is important. Thank you for making sure you have enployees that understand and represent you in a positive manner. A very happy and returning Coach customer - Evelyn | |
| Mikita | 1/27/11 |
| I have just encountered my first bad experience with Coach. I am not a wealthy person by any means and the one thing I do splurge on is Coach handbags and wallets. My boyfriend also has purchased 3 mens waist bags from Coach. I purchased a new mens waist bag for my boyfriend for Christmas and he only wore it 20 days total and the whole strap came off!!! I went to the Coach store to return it and the gentleman in the store told me they do not offer refunds on used merchandise. He told me that they could repair it or exchange it for an identical item. I let him know that I have purchased several things from Coach and have never experienced anything like this from their other products and did not want another just like it, I feel like it will do the same thing again. The man was not willing to work with me in any other way. I was extremely furious, because I could not believe that they would not offer a refund on an obviously faulty product that had barely been used. It's not like a womans purse that is used daily. This all happened at the Greenwood Mall Coach store in Greenwood, Indiana. I feel that as a loyal customer they should be willing to do anything to keep their customers coming back. The refund would only be $118 dollars, which should be chump change to a billion dollar company. Coach really needs to rethink their policies because they do have great products, but the customer should always be number one!!! | |
| Bethanne | 1/2/11 |
| Coach associates in St Augustine are miserable, phony and mean. They follow you around like you are a criminal. It is the only store I have gone in to and feel uncomfortable. I stopped buying any Coach and have informed my friends and family to not purchase any more Coach. My sister came to visit and I told her to experience the unpleasantness in Coach. She came out of the store and was astounded at how they watched her like an eagle. She stopped buying Coach too. There are too many stores that are better than Coach and treat their customers with dignity and to feel welcome! What in the world is wrong with tahat company! | |
| Wayne Rodgers | 12/28/10 |
| I received a Coach wallet for Christmas last year (2009) and it was a great gift but 1 year later the outer cover (leather) seperated from the main part of the wallet. I took it back to the Coach store where it was purchased and they denied they even every carried that wallet. I talked with the store supervisor and she said, it was probably a knock off and could not help me. So, I wonder if any Coach company employees every read these complaints? What a rip off from a Coach store to say it was a knock off, when in fact it was purchased at that very store!!! Goes to show you that the "Cheapest" purchases are the safest cuz they always stand behind the customer!!!!!!!! Thank you - Walmart, Target, Kohls, Sears, etc. etc. I will continue to shop at these stores and not Coach | |
| Jennifer S | 12/13/10 |
| My husband bought me a Coach bag from your Orland Park, IL store 2 weeks ago. When he brought it home, I didnt like it. So, I brought it back the very next day. He paod with cash. When I brought it back they would not give me my cash back. They said they would have to issue me a check in the mail. Well, I was not happy. I had my reciept and the purse wasnt even removed from the box. But, more than that the sales girl NEVER told my husband that if it was returned you guys offer a different form of payment. The way its paid, is the way you get your money back. Tahts how its been at all stores since the beginning of time. It doesnt state that on the reciept either. So, Making up rules and polies is really a poor choice. Next, I was nice enough to choose another purse that I was told they had 2 in stock. But, wouldnt you have guessed? They didnt. So, ihad it sent to the store. She told me it wuld be about a week. When I finally called Friday, after waiting for a call. Yes, they had it. Where was my call? Great i picked it up. I opened it up and its missing the shoulder strap. Im absolutley DONE with COACH. Im frustrated and really disappointed the Customer service. Coach is a luxury store, not a grocery store. I have options to go anywhere to buy my handbags, I mad a choice to pick Caoch. I made a mistake. The company should really be ashamed of the Customer Service you provide to your customers. Maybe,even a apology would have been nice. Im retruning the handbag,and washing my hands of Coach. | |
| Jennifer S | 12/6/10 |
| My husband purchased a $450 Coach bag from your Coach store in Orland Park,IL. I brought it bag the day because it was not my style. When I tried to return it, the store would not give me my cash back! It was paod for in cash!!! They wanted to issue a check in the mail! I was furious, because NO Where does it state that policy on the reciept or any where in the store. I certaintly wasnt told of that policy either! That is the worst customer service I have ever had to deal with! I will Never ever buy a Coach bag again. I will also be telling those I know of my horrible expierence. | |
| Kathy Amalfitano | 11/18/10 |
| I need authenticity on a coach pouch I have, 41943 Holiday patch. It seems some accessories don't have the creed stamp in side. I'm sending the bag and hope I get a letter with the bag back saying so. I had a beautiful patent leather coach carly. After about 2 years of taking great care of my bag, the color under the patent leather started to change. I brought it back to the coach store at the Freehold Raceway Mall in NJ where they let me exchange it for another bag of the same price of 400.00 I miss my Carly, it was like a gun metal color, very different, but I'm very happy with the out come and the way the whole store, including the manager Jim,were so kind and friendly. Kathy Amalfitano 6 New York Ct Jackson NJ 08527 | |
| Courtney Bryant | 10/16/10 |
| I visited the Coach Factory store at the San Marcos, Tx outlet and was repeatedly followed around the store. Yet none of the associates offered my mother and I the daily coupon or offered to help find something. I left the store empty-handed because I had no help from the sales associatesj yet they found it fit to follow me the entire time. I truly believe they thought I was going to steal something. I will NOT be returning. | |
| Sheree Wong | 10/4/10 |
| I want to thank an empoyee of Coach at Roosevet feild mall for helping my mother in choosin a bag, that was for my birthday. I want to thank shalara for helping my mom, she was pleasent and very helpful and I would want to thank her my self and I wanted Coach to know that I appreciate her assisting my mom who is not good at choosing birthday gifts for me, but this present was the best I ever got, Thank You shalara | |
| Harriette Thomas | 5/5/10 |
| I purchased a purse on 05/01/2010. I notice when I got the purse on the zipper was getting stuck every time I tried to zip the purse up. So when I went to work today 05/05/2010 I went to the coach store close to my job. I went in and I told the sales rep what was going on with the purse and to see if I can trade it in to get another one. She told me NO because all the purses that I purchase have problems with the zipper. I said well could I see another one to see if it will do the same thing and she told me NO it was a waste of time to exchange and it will do the same thing. By this time I am upset cause I paid my money for the purse and I shouldnt have no problem with it for the amt of money I paid for the purse. I'm going back to the same store once I get off work to see if someone else can help me if not I want my money back and I will not be shopping with Coach no more. I am a good customer when I can afford to purchase a purse. I never had this problem before until now. The store I went to was in Southlake Texas and I purchase the purse in Arlington Texas at Parks Mall. I wanted to let you know how some of your employers are treating the customer. The address to the store I had this issue with is 400 Grand Avenue West Southlade, TX 76092 number 817-310-6668. Right now I am disappointed with the service I rec'd today. My contact information is 972-971-2788 and my email address is hthomas@firstam.com. I hope some one get back to me o this matter. Thanks | |
| Heidi Boucher | 5/10/10 |
| I love coach hand bagg, wallets and shoes. I own over ten purses and four wallets, but I had some problems with two items. One is a purse that I paid quite a bit of money for the bottom trim came open and the trim plastic wire is sticking out. I understand this should not happen and the purses are supposed to have a lifetime warranty. I haven't used this particular purse very much and this should not ha[ppen to a purse ypu pay over 300.00 for. Also one of my wallets is falling apart. The pulley for the zipper came off and the seams are comming apart. What can I do to replace these items?? | |
| mark. | 5/10/10 |
| softouch LLC decorating.Quality work always we match and beat any price email nyvice@aol.com 917 9396669 | |
| Stephanie J. Russell | 8/9/10 |
| My ex took my 11yr old daughter into the Knoxville, TN location and purchased a $300 backpack. He refuses to give me a receipt and I, as an ex retail manager KNOW that they can go back and look at purchases made for up to a month or so. The girls at the store refused to help me after even telling me that they do have a program like that. I know for a fact how he paid because he doesn't have a bank account. I know exactly what time they were in the store and I have the backpack with the bag that was given and the silk bag that it also comes with and they won't even try to help me. My daughter needs school clothes and supplies with that money NOT A $300 backpack! I THINK COACH SHOULD "COACH" THEIR ASSOCIATES AND SUPERVISORS ON CUSTOMER SERVICE AND DOING WHAT'S RIGHT FOR THE CUSTOMER!!!!! BOOOOO!! | |
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