Dell Corporate Office | Headquarters Contact Phone Number & Address

Laurel Johnson	2/1/12
My story is the same as everyone else's. I bought a new Dell for the first time the end of October 2011 and by early December it had stopped working. The tech support people have been respectful, but nothing they do fixes the computer. This beautiful new Dell will be two computers in one from the Dell Corp. -- first and last.

Wayne Fenwick

2/1/12

Can we band together and start a class action law suit against Dell and their terrible customer service. There has to be a way we can get Dell to move the customer service center back to the United States. The constant run around and promises are enough to get a pretty good law suit going. We have spent over $5000.00 on Dell computers and at one time the whole family had Dell. After this last issue, we are all now moving to Apple. With Apple at least you get American customer reps who speak English and do not tell you that if they are speaking to fast to please tell them and they will slow down...or tell you to please hold on for 1 - 2 mins (that means you hold on for at least 10 mins), while they review your case number. Or better yet...I understand why you are so frustrated...I will pay more for a better computer and for better customer service...

Carl	1/29/12
How the hell do I get the mailings to stop? I've tried to contact their customer care, since all online possibilities lead to them wanting an order number or service number. All I want is to be off their mailing list!!!!!

JoanneG

1/26/12

It is ashame that you have to speak to foreigners for technical support, who speak very poor English and not only can you not understand them, you also can't hear what they're saying due to the constant blabbering of other techs trying to assist other Dell customers. For the past year, I have been inundated with calls from these "Dell contractors" saying that my computer is at risk, I have a virus, asking for my credit card numbers, hacking into my computer. There is no one to complain to except a tech from India who is porbably one of the callers. I even had one caller tell me that IYogi was no longer servicing Dell computers and they were refunding the remaining cost of my service contracdt to my credit card. Since I am connectred to a government network, I gave him a phony bank atm card no., and believe it or not (since I have a relative that works at the bank); they did try to access my account several times but to no avail as I gave them a phony security code. So beware out there. I am sure IYogi has been hacked into and gotten access to all Dell tech service customers--or better yet it's IYogi personnel.

I have reported this to my local police and will soon notify the consumer protection agency if they do not stop calling me.

David McClendon

1/27/12

PEOPLE - VOTE WITH YOUR POCKETBOOK. THIS IS THE ONLY WAY TO CURB/CORRECT THIS OUTRAGE!
I find it inexcusable that Dell, and many other corporations, have chosen to send their customer service activities overseas to the Philippines, India and other countries.
It is impossible to even talk to someone at Dell who is located in the United States! This is outrageous considering the fact that we are trying to come out of a recession, and also have such a high un-employment rate. Americans could and should fill these jobs!
I for one will NEVER purchase another product from Dell!!

Sandra Bowman

1/24/12

For 8 1/2 months now I continually have been trying to solve a problem with my new Dell computer and now the re-placement computer which both have the exact same proble. Hours of time on-line with tecs, service at home where the Dell service man doesn't even know why it happens and I have been strung on ond on till now I am just so exasperatet I could scream - I was to have a call - AGAIN - today from a Dell Tec at 2 pm and now at 3:51 pm I am still waiting. I need to get this solved but it is a problem of EVERY THREE MINUTES when on Internet Explorer - like clockwork - my computer hangs-up/stalls (whatever the Tecs want to call it) and for 25 seconds on up to a minute or more EACH TIME but No-One seems to have a clue as to the cause. I do know it does not happen in Google Chrome. All I want is not to have this happen. Is this asking for too much???? Everyone, if you have hang-up problems do time them... My server has checked everything too and it is Not the server. I say this is just horrible Dell service and would like help.......

Geoff Aldridge

1/25/12

The rating should include 0 - for terrible.

I have spent over 4 hours on the telephone trying to get warranty work done in the US for a computer purchased in Canada. I even transferred the support to the US as requested.

In the end, I was told that they couldn't look after me.

It is unspeakable that so much of my time was wasted by people who didn't know what to do and then finally brushed off.

In addition, Dell is an international company. Why should it matter to them whether they fix a computer in Canada or the US?

I'm going to save my money on buying another warranty and apply it to buying someone else's machine when I have to.

PS - It seems to be only the 'administration' that is so bad. I have had great support 9 times out of 10 from the technical people.

roil peterson	1/25/12
bought a dell strek 7 had it two weeks and it stop working well thats been 4 mouths now and evry time i cal l they are rude and dont know shit they say we will shipp next mouth but i have no idea when it will be their next mouth will never in my life buy a dell . they cant even give me a phone number or nothing never again

Jeff

1/21/12

Well I should have known better but I got sucked in again and bought a Dell. A brand new XPS 8300 i7, 1.5 TB, 8 GB DDR3, the works. Two months later, last week, my desktop screen became un-usable. I could not click on any icon nor could I click on a blank field to right click. My first instinct was to call the, and I use this term very litely, Dell Technicle Support Team. What a damn JOKE!!! And I paid for 3 years of there incompatence. Not only did they not fix the problem, they tried to sell me software insurance for $249.00. And that was a Manager!
After having my security software techs work on it for almost 4 days, and my internet providor work on it for 3 days I, quite unexpectedly, solved the delemma myself. On the very bottom right hand corner of the screen there is a rectangular box. When clicked on, one can, if one chooses too, LOCK OUT THE DESKTOP SCREEN. Why on Gods green earth, after explaining the symptoms, was I not told about this! Was it Laziness or incompetence. I'm leaning toward the latter. In either case, as God as my witness, I will never, ever, ever buy another dell.

Terry	1/20/12
I have ben turned down from dell for a credit line.When I call them back looking for an answer for what credit score or there requirements are I get no answer.I have made over 100 calls and they don't know or hang up on me.Somethings not right here.I just got a new home on first time buyer,a new car & a credit card.

Sal	1/17/12
If you want your blood pressure to go thru the roof call Dell's customer service. I spent hours on the phone with them and got nothing resolved.You be lucky to understand anyone in customrer service, most times it has to repeated. I got so discussed that even though I had a warranty I went out side to get it fixed. DON'T BUY A DELL

Ex employee

1/19/12

Worked in business sales for several years. Dell is only concerned about money. Was informed by management to have customers purchase cals each time new server operating system was introduced. I discovered only different year classification OS required new cals, while selling new cals amounts to $500 to $1000 new revenue per day for me alone. How many employees does Dell have in sales? Outsourced attendants were nice but a few customers had emotional issues just like the outsourced help.

Pamela Lyren	1/13/12
I can't even go into all the horrors I've been through with Dell. What happened !! Bought Dell's for years and now sorry I didn't get a Mac. I have a long letter on the way to the complaint department at the corporate headquarters because it would take me another hr. to write down all my experiences. Bad equipment/bad customer service/rude employees on and on and on.!!!

Terri

1/12/12

Sorry but Dell you are a minus 10. Just last week I had also had a 2 hour experience of speaking with non-english speaking idiots. I asked for a manager 4 times. Finally getting an fool named Oscar, supposedly a supervisor who could care less that I had a problem. Maybe if this was America we were speaking to and not a country that disrespects women I would not have been spoke to in the manner that I was. I told him I am 61 yrs old and I am very careful with my things, he could care less, I was still spoke to with disrespect.
My laptop is only 5 months old. The screen broke with a little pressure put on the frame with my thumb.
They sent it back to me because I am not giving Dell another dollar of my money. I was told by an office depot person I can by a screen and have someone put it on for me. I guess I'll try that until something else goes wrong. DON'T BUY DELL!!!!!!!!!!

Kathleen

1/9/12

I would give it a negative rating if that were one of the choices! I purchased a Dell Laptop on 11/27/11. On that date Dell was offering PhotoShop Elements version 10 with the purchase and also a $125.00 American Express Card. Received the computer on 12/08/11 along with PhotoShop Elements Version 9 and no American Express Card. I have contacted them every day by phone and e-mail trying to get this corrected - to no avail! I have talked to so many people in INDIA none of whom have been able to help, they only repeat constantly "Thank you for choosing Dell", and "I am sorry." I cannot find any phone number that will connect you to the Corporate Headquaters in the United States. I would NEVER buy another Dell Computer. I read on-line that the state of New York had a class action law suit against Dell a couple of years ago. Shouldn't that have been a wake up call to Dell? I cannot get any information of either correcting the errors in my order or even how to return the whole order. If anyone out there can help, please post suggestions. I have heard this called Dell Hell, it is, and I want out!

Ripudaman Sodhi	1/9/12
WHY THE AMERICAN PEOPLE HAVE FORGOT WHERE THE ORIGIN OF ENGLISH LANGUAGE LIES???? THE ENGLISH LANGUAGE THAT YOU THINK IS THE PUREST OF THE BREED HAS ORIGINATED FROM THE INDIAN NATIVE LANGUAGE SANSKRIT. WHEN WILL YOU PEOPLE GET OUT OF YOUR EGO AND START CONSIDERING THE WORLD AS ONE RATHER THAN ISOLATING YOURSELVES AS SUPERIORS???

Andrew

1/7/12

Dell sucks, they out source all of their costumer service and i have been a loyal costumer for over 20 years but no longer will i use any dell products. Spending over $5,000 with dell and after a printer breaks in less then a month of use i call support. They are lousy and rude. The fail to do simple things as asked like wanting to speak to the manager and tell me that to fix anything i have to pay around three hundred dollars. Then after fixing the pronlem myself i find out that they lie to me and told me i had a virious that never actually exsisted. Dont use dell products of any kind because costumer relations dosent exsist.

DONALD V.

1/7/12

I CAN ONLY AGREE WITH ALL THE OTHER REVIEWS. I WAS MOVED AROUND UNTIL THE MUSIC ENDED AND A VOICE SAID "PLEASE HOLD" OVER AND OVER. I HELD FOR SOME TIME AND REALIZED THEY WERE NEVER COMING BACK - THIS IS THEIR NEW END OF THE LINE. I WAS TOLD BY ONE OF THEIR TECH'S THAT THEY DO NOT MAKE PRODUCTS AT DELL AS GOOD AS THEY USED TO AND I SHOULD INVEST MORE MONEY IN AN EXTENDED SERVICE AGREEMENT. THEY DID NOT PROVIDE WHAT I PAID FOR IN THE FIRST PLACE - WHY SHOULD I SPEND MORE MONEY. THIS IS NOT THE DELL THAT I USED TO DEAL WITH. I NOW KNOW THAT "PEGGY" IS NOT FICTIONAL.

Nae

12/30/11

I can't believe that I did not see this site before I brought my Dell computer. For me it is not the merchandise because I own a Dell Laptop, had a Dell desktop and just purchased another Dell desktop. My problem is the customer service and for me this is just as bad as poor merchandise. I WILL NOT PURCHASE ANOTHER DELL PRODUCT. Reason is that I do not spend my money and get this kind of service. As like the other post, I have talked to everyone in India with NO results. I have been waiting for my refund for 3 weeks and the most annoying part is that they are reading from a script and so everyone tells me the same thing with no results. I am very frustated because the Dell Corporation is making a lot of money and providing this kind of service. I am currently on HOLD which will result in either them hanging up or me. I may have to take this money has a lost. Leason learned. I hope that no one else has to go through this and hopefully they will see this site first before purchasing from Dell.

12/31/11

Wow, I was trying to find an email address to complain about the rude customer service I got when I called Dell, but I see it is a common thing and I couldnt find even an email address. They have nice English speaking reps when you call with questions before you buy, then after you buy, they have VERY RUDE, english is not my first lanquage reps after you purchase. The guy in tech dept. wouldnt even listen to me, he wouldnt stop talking and all he wanted was my credit card for $250, otherwise he wouldnt even listen to what I was saying, just kept interupting and going on and on and on about how he can help me, for $250.00. when I asked him the phone number for McCaphy, he got even more rude.

James Hogan

12/29/11

I just got done a two hour session with their customer service reps. They have outsourced the function and I could not get any satisfaction. In short they sent me two printers and one of them did not work. We worked with their technical people and got one to work and the other we were trying send back. This clearly the worst treatment I have received. I am a customer who spent over $120,000 to upgrade my office system and decided to upgrade my home computer and none of this meant a thing to the robotic answers I was receiving from the customer service people. I will be doing the following tomorrow. Filing a small claims action in New Jersey superior court. I will be making a complaint to our county comsumer affairs department. I will be contacting Channel 3 news reporter Jim Donovan 3 on your side. I will be mailing the printer back to Dell corporate headquarters in Texas and pressing my complaint with Visa.

J.R.	12/26/11
Rateing should be minus 0 , Dell has gone to the devil! All you can talk to is a bunch of cheating, dumb muslems who hate the U.S.A., Mr Dell has enough money that he does not care who he hurts, he has to know what is going on, he cannot be that dumb. When all of his work was in America it was OK, now like all other large companies he has sold us out for the love of money. Let us all ban Dell.

Julie	12/21/11
Buy an Apple computer they are a thousand times better than any Dell Computer.Michael Dell does not care about his customers the way Steve Jobs did . BUY AN APPLE AND YOU WON"T BE SORRY!Steve Jobs was right Dell computers are uninnovative beige boxes only now they are black and they are still crap.Steve Jobs will always be considered a GENIUS and Michael Dell is a peddler of crap!

malsdq	12/22/11
Does anyone know if there is a class action lawsuit in the U.S. for the Dell 1535? I've read a lot of things on the internet and the problems are all the same. Any reply is greatly appreciated. Customer service is the worst in the country. Horrible. Give people the run around long enough, frustration sets in and we end up buying a new laptop.

Andrea

12/15/11

Warning!!! If someone is handing you a Dell Computer freeeeeeeeeee of cost, DO NOT accept it. It will be like devil worshipping, as you will lose your soul trying to get them to help if you have a problem. My nephew bought a Dell XPS 15Z the very day it came out in May of this year, and his life has changed dramatically since. He has been spending countless hours on the phone with Dell customer Service Agents in INDIA-can you imagine trying to explain a problem to someone that does not even understand what you are saying?-and Dell Computer Technicians have basically moved into his house under the guise of fixing this laptop that began malfunctioning two and a half weeks after it was bought. New problem, 5 attempts in two weeks. Each time a Tech comes he exacerbates the problem (breaks something new, leaves a wire loose, takes away a piece of the machine, etc.) The latest attempt resulted in the keyboard lights coming on but keys do not work. Dell refuses to replace the computer with a new one and also refuses to refund his $1,300 even though it is very clear that they cannot fix it. I know that this is a multi-million dollar company and my little voice might not be loud enough to get their attention, but if i could save just one person from falling into this same trap, my job is done. Go to ecorporateoffices.com/Dell-1550 to see all the NEGATIVE reviews from angry customers that have suffered even worse than my nephew has. Make your own computer out of zinc and old wires from an old radio, if you must, but DO NOT BUY A DELL!!!

Jen

12/12/11

I will never buy a Dell again! Worst customer service EVER!!!! I will let everyone I know the horrible experience I have had with them. They have sold us stuff we don't need and in this last case I haven't even received the software they charged me for. My daughter has had her keyboard fixed twice now and it keeps freezing up. I am currently on hold for what is going into my second hour. I have spent about 7 hours on the phone (90% of it on hold) in the last two weeks trying to correct a problem. I in shock that a company who treats its customers so poorly is still around. DONT BUY DELL!!! I never write reviews but I felt in this case I absolutely had to.

No Corporate Phone Number

12/13/11

I am trying to get in touch with a sales manager to get a quote on an SMB solution. I don't have his number, only his name. Dell apparently doesn't have a phone number to their corporate office so I can ask for him directly. Instead I was passed to an SMB customer support line where I waited on hold for 5 minutes and was then hung up on by someone who literally picked up the phone and immediately hung it up. Good job Dell. From what I've seen on this message board, I don't think handling millions of calls will be a problem for you in the future.

Mukesh

12/11/11

Whats up with dell transferring you to about 15 different people and about 3 hours on the phone until you finally get connected to the right dept only to be greeted by a rude indian who is only trying to get you off the phone...dell failed to repair my XPS M1710 3 TIMES IN SUCCESSION ,the rude indian supervisor bluntly told me they cant repair my laptop my warranty still have in excess of 200days now i paid for warranty and dell cant repair it...WE NEED USA CUSTOMER SERVICE NOT RUDE INDIANS...THAT WILL BE DELL ULTIMATE DOWNFALL SOON...CHECK ONLINE YOU WILL SEE 90% OF DELL CUSTOMERS COMPLAIN OF THESE RUDE INDIANS.

Doug C.

12/8/11

I know things are tough all over but I called Dell to see if I could talk to someone about a family in tough times. An 11 year old girl taking care of her mother as well as her grand parents and they are dirt poor. The girl's health is not in the best shape and because of that she is home schooled. There is plenty more to the story but there is no need to type it all out now.
All I wanted to know was if Dell had any program to help the poor with some type of learning computer. I was passed around on the phone for no less than a dozen times, tried to sell me a new computer, spoke to people in India and lastly they gave me a phone number 512 726-4317 to call to speak to the people who handle such things and that number is always busy.
In other words.....buzz off. All you had to say is you do not have a program to help me. Merry Christmas Dell.

Jim

12/8/11

First I went to Dell Web site to purchase a new desktop computer. Vostro 460. Price quoted said with monitor. However, when printing the summary it did not include the monitor, that was another 189.00 same with memory, suppose to have 8 GB memory, but the price only included 4 GB, price increased to add more memory. So I called Dell wanting to talk to a sales agent. (of course got someone in the Philippines. After going through the 20 questions the automated answering computer. Are you a business, how many employee's etc. Finally when I got someone in person in the Philippines, He started asking the same questions, I told him I just wanted to buy a computer for my home business and he stated I had to first answer all these questions. Finally I said let me talk to some in the USA. He declined to transfer me a USA agent, but instead transferred me to sales agent in the Philippines. (I thought I was talking to sales) anyway, they started off the same questions all over again. I just declined to answer, and they said then you can not buy a computer. So I asked to speak to a supervisor in the USA. After a long hold, someone came on the line, again someone in the Philippines. He again started off with the questions, When I declined to answer, and demanded to be transferred to the USA. He hung up on me. I guess I should be thankful I did not purchase a computer from them. WOW, can you imagine trying to get support. Dell use to be a great computer and great company. But has changed over the years. I would never ever buy from DELL. I will just buy the parts needed from Newegg, and build my own. At least then I know what I have and that it works.

Karen Miner

12/9/11

Actually, I would like to give them a negative 5, and I can see that I'm not alone. Most of the people in customer service and techs can barely speak English or understand it. It takes me many hours to do something that should take 15 min. Plus, when they don't understand you they won't admit it and go on as if they understood making me go through stuff that had nothing to do with the problem.

It makes me sick to my stomach to think of all the money I have spent on tech support that has led me astray, made things worse, and given me stress attacks.

So many hellish things have happened to me in the last 3 months that it would take too long to write it all down here.

But what it boils down to, the things causing these outrageous problems, first is the inability to communicate back and forth with the people who are supposed to be helping you, due to them having little to no ability to speak or understand the language of their clients. And, if you want to complain about this, you have to complain to these very people. I don't think Dell has any staff that has even a rudimentary grasp of English.

Plus, they are poorly trained technicians. They are reading from a technical book and if that doesn't work, they don't know what to do. I have to end up helping them to figure things out. If they lose their place in the instructions, we have to start all over, since they don't really understand what they are doing, and are just reading what's in the book to me. This is always a joy to be taking instructions from someone who doesn't understand what they are reading to someone who can't understand the garbled English they are speaking.

When having a simple question to ask customer service you always get transferred all over, having to painfully communicate the question at each stop. What started out as a simple question, ends up being a big problem.

What starts out as can I please get a copy of my software/hardware warranty, turns into. We don't have those kind of warranties. And I'm like, but the person I bought it from along with the computer sold it to me like that and charged me for it. Then arguing, then long times on hold. Then finally coming back and saying, oh ya you do have that. Then transferring me to someone that knows about that, then going through the same thing with this new person, who finally also admits I have it. By now, I'm so relieved to find I have what I was originally sold, I forget to ask for a copy of the warranty.

Then, today, I get a phone message asking me how is my new computer system and wants to talk about my warranty. I call back and find out that once again, I don't have this warranty and I'm like yes I do, I better have. Even tho he had called to talk about warranties, apparently he doesn't know anything about them and has to transfer me. So, I wait on hold 30 min to find the place he transferred me to (which might as well be the moon) is closed.

Now I'm up all night with an upset stomach not knowing whether I have this $300 software/hardware warranty I paid for and getting sicker thinking about that I'm going to have to call them again tomorrow.

And this is just the most urgent problem with Dell that I need to take care of.

I'm going to just have to take it one problem at a time and pray a lot.

Deborah Hughes

12/9/11

This is a complaint. I need to have hardware replaced.
On March, 2011, I purchased an Inspiron Laptop, and Dell Printer. Each has presented operating problems; but more importantly, your support organizations have proven not able to resolve problems: incompetent may be too harsh but the results are same.
Consumers have become used to being up sold and having poor customer experiences. However, I feel that Dell also doesn�t honor or support your contract agreement regarding purchases. Each of your technical call center agents has a different approach to problem resolution.
For 3-4 weeks I have been trying to resolve the problem in operation of my Laptop. The behavior and performance led me to believe a virus/software problem existed.
� I contacted McAfee on 11/7/11 to have them run deep diagnostic scans because my desktop software didn�t detect any viruses. They (McAfee) said my laptop was clear and no virus corruption was detected. They advised me to phone Dell and have hardware diagnosed.
� My next call was to Dell. The agent (name was unintelligible) ran several scanning programs that resulted in his suggested I purchase System Mechanic software. Allowing me to clean clutter from system on my own. I agreed and purchased. My laptop didn�t have a long delays between commands�but was somewhat improved. The agent advised that it might take some time for system to stabilize.
� Later I received 2 separate calls from Dell (again name not intelligible) asking if the service worked. I phoned back and left messages on Voice Mail, but the agent �who wished me a Blessed Day� never returned my call.
� When phoning back and going thru normal prompts 2-3 days later, I was advised that according to Dell Call Log, I had said that I had virus infections NOT TRUE. Diagnostics dealt with hardware only. Your agent only offered to scrub my hard drive for a Fee $239.00.
� I was so angry because he didn�t even pursue trying to resolve hardware problem�which was the purpose of my first call resulting in me purchasing Service Mechanic software.

� He said I didn�t have software warranty and must make this purchase to resolve problem.
� I don�t doubt this is a good product�but I have not been given enough information to determine if it is actually necessary. My complaints are:
o I had been responsible and installed McAfee @ significant cost. McAfee gave their clearance and assurance of a clean system.
o Your product has not worked properly. After loading to another system, it (the other laptop) has started to degrade in performance.
o Could the software that causes the computer to operate and not the applications be diseased? Why would that be the consumer�s concern?
o Where is the �fix the problem �make it right philosophy�?
o The solution is beyond my ability to resolve with remote help. Couldn�t I actually have a lemon?

Unsatisfied

12/5/11

I have two dell computers and two dell printers. In the past I have bought dell also. I always called my self a dell girl but not anymore. I will NEVERRRRRRRRRRRRR buy dell again. Customer service ridiculous! I always get sent to India somewhere and i can barely understandalled what they are saying. I purchased a downloadable anti virus sofeware 3 months ago. The tech was going to download it for me but it was very late . We had been working on cleaning my computer from a virus that took almost the whole day. so the tech was going to call me back but we played phone tag for several weeks. I never got it downloaded. I got busy with school and forgot about it and he never called back. Bottom line , I called last month to see about getting a refund and could not get through the right person. alot of running around on the phone. Finally i got throuh today and they said they can not give me a refund. They said I had 21 days to return the software. I had no idea all I had was 21 days. The Tech never made that clear to me. I can't believe this. After all these years with dell and talking so good about dell and this is how they treat me. I will never ever buy any dell product again. I'm going to apple now. Dell needs to stop being cheap and creating jobs in India.

Phillip Davis

12/2/11

This is the first and last time I will purchase a Dell computer. Dell's Customer Service is atrocious, and unprofessional. I have had several issues when calling the customer service area. Part of the problem is the language barrier. It is sometimes extremely difficult to understand the people or for them to understand us. I just need to cancel an order and it took two days to get this accomplished. I have never seen such ineffectiveness within an organization. Dell you are going to lose a tremendous amount of customer if you do not rectify this issue.

Gracie

12/2/11

Decided to get Daughter Laptop for school. She was on a really old laptop. She is honor student so decided to get her a new laptop for school.

Just four weeks after purchase of Dell laptop, the computer screen had horizontal and vertical lines on boot up. Call and sent to Dell. Sent it via FedX took a week for them to receive it. Wonder where it went for a week. Called them and was on chat several occasions to be met with no help as to status of Laptop.

Finally they called and they said we damaged it. Not covered. We did nothing to this lap top in the 5 weeks of limited use of owning it. It never left our home. They said it cost $300 plus to repair but would repair it for near $200.00. We purchased for $450.00, so NO Way.

After all the phone calls, lack of support, being stuck on hold and transfer, transfer, transfer and automated calls to my home with contradicting information, even if I were to consider getting it repaired, I would not trust them with a credit or debit card. Or to fix it properly. I'm having it returned to us. (Hopefully) I will then go to the place I purchased. Doubt they will be able to help. We'll try to get it repaired or have to take the loss. Bad deal since right now we have a difficult time financially. Will look into BBB and letter to State Attorney. Beyond Ridiculous. I don't see them lasting too long in this business.

Sandy

11/30/11

My story is the same as most -- language problems, hours on phone, etc. When I called India, there was a party in the office and I had trouble hearing, let alone understanding. My issue was connectivity -- so after 4 hours it was determined a rep would come to my home. He did -- he was good -- but the motherboard they sent him was defective -- and I now had a blank screen.

They sent a return box, which arrived today. It is 14 inches wide -- my laptop is 17 inches. The agent in India told me to just remove the foam and it should fit!!! Next he said I could just use any box I had to ship it back, since I had the return labels!!! After 45 minutes and 2 dropped calls, they finally agreed to send a new box!! I think that the problem with the computer is a bad wireless card -- but can not convince India that this is the problem!

From the number of people I talked with who did not speak comprehensible English, I would say that Dell should return customer service to an English-speaking country. They could survive with 20% of the employees -- thereby making up for the difference in the salaries!! There would be less time saying "What did you say? I cannot understand you!" So the fewer workers could handle more calls!!!

I have always had a Dell computer -- but from this experience -- and from what I read of others --- this may change!! What a shame!!

Corina

12/1/11

Dell customer service is horrible, language barrier and all. My daughter received 2nd degree burns on her leg, Dell acknowledge that their computer caused the injury, she now has permanent scars, their insurance carrier, Chartis, promised compensation for these but has now reneged and they don't want to pay.
DO NOT BUY DELL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I will be posting pics of her burn on another site.

Joyce Neal

12/1/11

Purchased a new Dell Inspiron One Touch in August 2011 and put it into service in October 2011. Worked Ok for about a month then started shutting itself off during the time I was using it. At night it went off completely and would not reboot regardless of what we did to it. Customer Service, a joke, was of no help at all. I had already run all the diagnostics and wrote down the error codes. They finally said it must be the hard drive so they ordered one and sent it out with a tech to install it. It would not even make it through the installation. Now we have n o idea when they will be able to get the parts to try again; probably never. We've been on the phone repeatedly with customer service trying to get someone to either give us an upgraded unit or refund our money. So far, we are just blowing smoke as they will not call, nor return calls. Each time you contact CS you start over and it's simply not worth the effort to try to discuss this with someone who does not speak the same English language I do. Why Dell would not bring at least a large part of these jobs back to the US so we could communicate with CS is beyond me. Guess it costs too much. I plan to pursue a refund and will NEVER again buy Dell. We set up our old Dell last night so we could use something. It's slow, old but it works. They now have our money and I want it back.

MMartinez

11/29/11

I ordered a Dell system thru their sales program, ordered the PC to hace certain expecifications, etc thru the phone, ordered monitors plus all the add ups! After hours on the phone, I got comfirmation about my purchase via an e-mail. After they (Dell) starting shipping the system by pieces, got an e-mail about one of the monitor was not available any more. So to make a long story short: I have expend hours trying to cancel my order on the phone talking to people that does NOT speak English!!! Then, they make you wait for hours on the phone!!!
Never will get a computer from them!!!! Hope I get my money back!!!

Earl

11/28/11

Customer Service is horribe. I've had several issues when calling the customer service area. Part of the problem is the language barrier. It is sometimes very difficult to understand the folks or for them to understand us. I recently purchased a renewal of the service contract for my Dell laptop. With this purchase, I was suppose to receive a $50 e-gift card. The card was suppose to be issuedwithin6-8 weeks. It has been 9 weeks and I have called at least 5 times and spoken to 10 different people..and no gift card. This is not customer service. I have made 2 payments on my Dell account. Personally, I think they don't care. We get better customer service here in the USA. Those folks that answer these calls over in India don't care about us or customer service. Bring those jobs back here to the US.

I will never buy another Dell Product and would let everybody I know not to purchase from Dell because of the lack of care and customer sservice.

11/21/11

We bought a dell laptop for a Christmas present last Christmas this past summer the kid went overseas while in the over head compartment the screen broke I have been trying for months to get it repaired only to be told after they had the laptop for over a month that the screen is on ORDER? and they sent it back as unrepairable REALLY? dell can't repair their own computers? each time I call they send my call to india again REALLY? you keep getting the same person who needs to go to school and learn ENGLISH I know what a novel idea I really wonder how did dell get to be such a big company? not only CAN THEY NOT REPAIR THEIR PRODUCTS BUT THE GUY IN india HAD THE NERVE TO ASK ME IF I WANTED TO PURCHASE A SYSTEM UPGRADE.....REALLY?....FOR A COMPUTER THATS BROKE AND UNREPAIRABLE? THIS COMPANY IS A JOKE....THINKING ABOUT BUYING A dell? HERES A LITTLE ADVICE TAKE THAT MONEY AND LIGHT A MATCH....NEVER WILL WE BUY ANOTHER dell

Annette L

11/19/11

I purchased a Dell Laptop Last November. I has not worked right since I have owned it. When you call customer service you get India and after several phone calls and wasting hours running the stupid tests, they finally sent someone out to replace some parts including the mother board. This lasted only a short time and when I again called Dell I once again got India and was told to again run those same tests. I told them I would NOT run the tests again as is was the same problem as the last time. There must be something more wrong that makes the mother board go bad again.I asked for a technician to come and evaluate the computer and was told that they only know how to change parts not evaluate a problem. My warranty is up is a couple of weeks and I still don't have a working computer. I asked to speak to someone in America and was told I would have to upgrade to a different warranty. I asked for a corporate number which they would not provide. Bad product and no support. I would like my money back but I am sure I am out of luck.

Arvind Parkar. India contact arvindtparkar@gmail.com

11/14/11

I had done a greatest mistake in my life that I had purchased Dell Laptop in the month of September 2011. Within a span of 20 days I found that system is shutting down within 10 to 15 minutes from the time I have started the system. I had contacted Dell and requested their representetive to repair the same. He has attended the system but he could not solve the problem. Insted of solving the problem he has damaged the cover of the Laptop. Finally on 5th Oct 2011 Dell has decided to give me the replacement. After continuous follow up to Dell, they have collected the system on around 20th October 2011. Even after collecting the system Dell Officer Sumitha was continuously asking me through Mail regarding some waybill no. which has not been provided by the dell representative. Then suddenly she has excepted that she has received the system. When I asked her on around 22nd October regarding the system, I had received the mail saying that she is out of office. Again I wrote to her on 4th Nov 2011, her reply was she is waiting for Logistic Dept. Again I wrote to her on 13th November Her reply was She is out of office. Again I wrote to her on 14th Nov 2011 and till time I have not got any answer. Now should I expect the answer from Dell that she is out of the world along with my Laptop ? Please Answer

Michael L. Penilla

11/12/11

I purchased a Dell Data Safe Backup service from a Dell software subcontractor. The product was sold through Dell.I found it to be worthless. I requested a refund to my credit card. Dell put the refund in my Dell Account. This is NOT what I requested! I have tried several times and many days to correct this. EVERY CALL was routed to INDIA! I requested to be connected to someone in the U.S. and was told they could not do it and to call again. I have since called AGAIN more than two dozen times - EVERYONE was connected to INDIA! No one seems to be able to correct the mistake. This was the last straw. After purchasing Dell products for 20 years I am done with Dell. A product is only as good as the company/product support. It no longer exists in Dell! I should have listened to my friends and neighbors who warned me about this.

Pearl

11/9/11

Dell is by far the worst investment I have ever made. I called tech support for a minor issue. They took control, scrubbed my hard drive, destroyed my files and charged me $649. to download sofeware. The computer is less than a year old and I have spent over $2,000 trying to get it to work. I spend no less than 5 hours each time I call. On one occasion, the rep. hung up in the middle of the session and I had to call back to re-gain control of my own computer. I am going to file a complaint with the Attorney General's office because those people in India are con artists. I have advised my friends to never buy a Dell product and to find out where coustomer service is located. If it is in India, buy something else.

Pearl

11/9/11

Guest1million	11/4/11
Absolutely, hands down the WORST ABSOLUTE WORST SERVICE. I will NOT ever purchase a dell again EVER. I have owned one since 1998 AND THEY HAVE COMPLETELY AND FOREVER LOST MY LOYALTY. After reading hundreds of complaints of computers/mother boards/monitors that do not work after being replaced time after time, DELL CAN STICK IT. Hope you all read this and get a laugh.

Donna	11/5/11
I do not know why our United States Government is allowing this type of consumer mistreatment occur. Dell is in Texas and just lets another country violate consumer rights and laws. I swear they do this on purpose until customers just give up and take the loss.

Lilly

11/7/11

Why don't we all start a Class Action Lawsuit? We are on our 3rd failed computer in less than six months and that is just unacceptable. Their computers and customer service were once pretty good, but over the last five years, they have produced and released more and more lower quality products. The service is horrible and I am on my last leg with them. I think they are actually giving me heart and stomach problems after recent events. If you are interested in forming a CAL, e-mail letsfiredell@yahoo.com.

amy	11/8/11
you suck dell freakin india customer service are u serious idiots!!! beyond pissed right now.....my dell crashed overnite no warning no nothing and im told i must of done something to it no sorry ur computers suck im so done with dell

Courtney	11/2/11
What the hell Wanted to retun my printer and get something different. I never even took it out of the box. They won't return it. Loyal Dell no more

Earl McEachron

10/29/11

Dell has deteriorated to the lowest of the low. They (Dell Outlet) sold the same system twice. Obviously one of us was not going to get the system. I have proof.
I purchased the system online and it was shipped to me. After Fedex's second attempt to deliver to me, I tried pick up the package and found out that Dell had recalled it. They gave me the run around for 1 hour and 19 minutes and resolved nothing.
I found out that they delivered the system the next day to someone in Lebanon, TN. I went to my account on Dell and saw where the package showed a status of delivered. I checked to see where it was delivered and saw that they recalled the package and sent it to someone else.

I am angry and looking into legal means to get some justice here. Any ideas out there?

Lillian Jones

10/29/11

I do not care who gets this information, or who reads it because it is true and I was scammed by one of Dell's Technician in the Phillipeans (phonetic spelling. On
October 28th this year, I contacted Dell due to errors in the performance of my conputer, and was assigned to someone namely "Mark." I am a senior, but pretty
knowledgeable about the computer. Mark took over the computer and I stayed with him
through the entire ordeal which took many hours. We began at US time at approximately 10:30 am, and ended at approximately 11:30 pm the same day US time.
Mark advised that I had viruses, which I did, and that he would and had removed all of them and requested that I pay $65.00 through him for his service, however, when
the computer still did not operate properly and everything had been removed by the virus removal process and he removed the entire information which made us have to begin all over in replacing everything on the computer as if it were a brand new
PC. Nothing worked as Mark indicated he had done when he also stated he had downloaded a virus that would protect me for many years. I contacted Dell again on Saturday to complain and at that time learned that no virus had been removed and no virus protection had been downloaded. The computer was a mess, I could not
download anything, the printer was not connectedto the computer and I could not
print from the computer to the printer. Mark lied to me and took my $65.00 to boot.
I need a refrund because I am not able to put out money with no results. Mark was
paid by my visa account and did not give me a receipt although I kept asking for
some verification that I had given him the money. I plan to continue complaining until I receive my $65.00 back. This is just a scam and needs to be reported.

10/28/11

Purchase, worst experience of my life. Service, awful. I sent my computer back and purchased a mac for the first time. I can't understand why these problems don't get fixed, other than short term profits. My complaints are that same here as everywhere else. Wake Up!

Finally, the people in India won't allow you to file a complaint or get any type of call back or an address to send a letter to. I wonder why. You might want to add a survey that is returned to the United States

Dechelle Archer

10/28/11

This will be the last time I purchase a Dell computer. I have been a loyal dell customer for years. I actually always had great experience until recently with there support. I have a brand new dell xps 8300, that I have owned for only 2 months. After speaking to costumer service in India 7 times, they finally realized today that the hard drive is gone on the computer. I wanted to contact the coporate office to let them know that they lost a customer that spends alot of money with them every year but can't locate the number.

Gilbert Ercanbrack

10/25/11

I've bought my first and last Dell. Stupid thing wont play my musie from a CD unless it wants to. Tried ripping some CD's last night and it took forever. I've had other issues with them. They keeep you on hold far too long. Then you can't understand the people they have on the other end of the line. When you ask for any help information, they want to charge you for information. Simply put, Dell sucks. Sorry Michael, this computer is a piece of shit.

J.green

10/21/11

Dell/Alienware is a joke,after 7 new replacement laptops!Yes 7!I started out with an xps14 that had tons of issues then dell discontinued it after only 3 months.(shocking)They couldn't give me a 14 so they sent me an xps 15 even worse than the 14,plus it was bigger heavier so after breaking and finaly dying I said I want a 14 thats what I paid extra for a thin and light.They said they only had alienware and dell wont give alienware for xps even though xps is dell high end and I paid almost the same,well after literaly over a hundred calls reps techs repairs the runaround now its 7 months in and I havent had a working pc for more than a few days,I get a call from a manager who read my rant somewhere I dont remember where since I posted everywhere,he checked my horrible treatment and in 10 minutes I had a brand new loaded m14x being custom built!Now remember I was told dell will NEVER replace dell with alienware.I wish that ended ny horror but now 25 calls later and Im still waiting for another dead laptop.Dell is awful!I have an apple with zero problems in 2 years,but I wanted a top line gaming pc.I paid over 2k for numerous paperweghts.Im sticking to xbox 360 & ps3 for gaming,and my Ipad2 I just got is awesome.Now I finaly have to admit after 20 years Apple is the best for a reason,Its a shame I really wanted to like dell again and the alienware was a nice pc when it worked.But that still has no bearing on the terrible service from dell.They are by far the worst customer oriented company I have ever seen,Thats why in a few years they went from the biggest pc maker to I last heard 4th and right about to become 5th.Sorry for the venting rant but I am rageing mad!

Lisa

10/20/11

One pissed off client here. Ordered new computer, was advised that it would be there the next day, then 3 days later, then on the 19th. On the 19th, I was watching the fed ex site, noticed that it was delivery exception, that "business no longer there". Nope. I'm not there and haven't been for 8 years! Are you kidding??? The rep and I verified everything, but Dell Credit changed the address. After being on the phone for 3 hours yesterday, I was told that if I wanted it yesterday, I needed to get it from Fed Ex on the opposite side of town. I went like a sheep. We won't even discuss what happened there. When I opened the box, there weren't any product keys for the 2 additional programs that I wanted and to be installed. They now want me to wait 3-5 business days to get those to me. One is an index card with a product key. Why can't they just email or fax that to me??? So, today, I have been on the phone with them for 4 hours. I told them I would accept the office card tomorrow, however, they needed to pay for my friend to sit and wait for the package. And instead of sending out another program, it would be easier for them to just contact a courier service to pick up the program and deliver it to me. But no! They would rather lose $200 in program, and send another out to me along with shipping fees. Why not just preauthorize a purchase from Office Max?????

Oh, and forget about having the jobs in the US. They are based in the Phillippines

S. murphy	10/20/11
Dell sent a local technician out to install a new motherboard and hardrive, noone ask me about backing up information. They took my old hard drive and sent it back to DEll .When I went to use my computer my Microsoft office is gone, I called DEll and its been like pulling teeth to get my software back. I will never buy DELL again.

Jed

10/18/11

Dell has gone from a star to a nightmare. My client has had 5 Dell's, the latest, a Vostro 3700, is a piece of garbage. The system is 9 months old, has had a hard and a keyboard since new. The system has failed yet again, and now will not restore, either from the original restore partition, a Windows back up, or the Windows 7 CD that Dell provided. Technical Support, even though the system is in warranty, refuses to support the system in any manner as they insist this is a software problem even the though the system will not take a new installation of Windows.

I will no longer endorse Dell for any reason.

Marian B

10/18/11

What a nightmare! I called Dell yesterday for a simple computer problem. I was not given any service until I agreed to pay $300 for 3 years of customer support. I only had my computer for 6 months, and should have been covered for this support. I spent five hours on the phone and at my computer with a rep in India I could barely understand. Finally I had to go to work, and when I returned the virus was supposedly fixed, but the entire configuration of my desktop and my home page were altered in a way that didn't suit my needs at all. When I called the next day, the representative told me they had no record of the day before! They also didn't know what I was talking about when I gave them the website from which I was being assisted through. The next person they transfered me to did know the website and method, but then transfered me to a third rep! This guy now wanted me to hto buy yet another subscription to a service that would then only assist me once I payed them! What kind of bribe crap is this!!! I should have just payed the extra money to buy a MAC!! I can't believe these practices are even legal!!! Now I don't know where to turn.

Paul Bell

10/17/11

I ordered a pentium for a ((business))trusting dell with my familie's well- being and was sent junk to me and was cussed trying to return( within their return period ) just to be told they would throw it in the trash and I would have to pay for it anyway.I got so mad I had a stroke and then dell promised my electromic repare programs for over a year until I had a heart attack being told they never had them-- being sold something they never had. They broke the law but I have had trouble in and out of hospitals for over 3 years just to have my heart stop 13 times now and lost nearly everything.I was promised 8 times to take the account off me but Dell never has given me anything but____. What kind of co. does that?

Heidi Diaz

10/13/11

I have had the most horrendous of experiences with a company that in the past "seemed" to have a reputable history. I placed an order towards a Recovery Disk for the Inspiron 1545 on Tuesday � October 11, 2011. After being on the phone for half an hour with a specialist named Martin Ericson, I was informed that my product had been placed, and I would receive an email confirmation in a short while. Sometime passed and I never received the email, therefore, I called Dell back and spoke to a woman in India, who told me the product had not been ordered. Relaying my surprise and informing this woman that I had been on the phone for half an hour with someone, I could not fathom what she uttered. At the same time that I was speaking to her, I got a phone call message from Martin Ericson informing me that the product was not available, and would not be available for another 48-72 hours, yet to call 800 456-3355 and see if perhaps an alternative solution could be found. I called this number, which is based in India, and am transferred to 3 different people before I am finally able to speak to Carlo Ortinero, who once more, takes my product order (another half hour on the phone spent), and sends me out a confirmation email pertaining to my recent order. Carlo informs me that my order will arrive around the 20th of October, which was utterly ridiculous. After expressing my complete annoyance, this employee was able to have my product shipped overnight, thus arrive on the 13th of October. After reviewing the now revised email from Carlo, I noticed an error and called Dell back because the delivery address did not have the name of the actual recipient, but my name. This was an oversight on my behalf due to my complete dissatisfaction with Dell, prior to speaking to Carlo, which caused me to not inform him that the recipient was another person. So, I placed the call to make the correction, once more spoke to an Indian based unit, and am told by a female representative that there has been a problem with my order due to some payment issue. Getting piqued again, I explained to her that it is not possible for the purchase amount has already been withdrawn from my account. Completely perturbed, I demanded to speak to a supervisor who explained to me that the product has been processed, that this employee was "new" on the floor, and that any corrections to the mailing address have been made.

This morning, I got an email from Dell notifying me that my product is on delay and will have an estimated delivered date of October 18. Angered, I called Dell � 877 868-3355, and spoke to an Indian whom hardly even spoke adequate English. His accent was so thick that I could not even understand him! I asked to speak to a base out of the United States, am put on hold, then transferred to another woman in India; who tells me that all customer service units are based out of India! Exasperated, I explained to this woman the issue and she informed me that the product was delayed, but should be here tomorrow. I asked her why the delay occurred and she tries to suavely explain to me that the product is not on delay, but on time, and will be arriving tomorrow. I stated to her that I received a confirmation email on Tuesday notifying me that my shipment would be here today. Furthermore, if my product is not here today, it is delayed! I continued with informing her that this is a very deceiving act from their company for it has not provided their product as was stated in my email from Tuesday. Finally, admitting that she does not know �why� the product is on delay, I request for the corporate address of Dell Headquarters in the United States. Needing to transfer me to her supervisor, this supervisor provides me with this address, then has the audacity to ask me if anything can be done for me. No! Dell was not able to satisfy me with the simplistic delivery of a mere recovery disk, had me transferred from one person to another, provided me with erroneous information on an email as to my product arrival, tried to inform me that it truly was not on delay, contrary to what my email states, then has the nerve to pose such a question? Is this complete lunacy? Is this how this company treats its customers? Customers that have spent money on their products, when they could have easily gone to other companies? Is its outsourcing a complete slap in the face to its American based customers; who do not wish to be switched from employee to employee, and just want their issues resolved quickly and efficiently? Is this the �superb� customer/product service that Dell provides? If so, it is one of the most outlandish and poor performing companies I have ever had the displeasure of conducting business with. And, I will ascertain that no one in my immediate family or friends ever purchases a product from Dell, for it has shown me that it cares naught for its customers.

KaylaHudnall	10/13/11
dell sucks. no other way to put it their customer service is the worst. gas stations customer service is 10times better than them i am trying to reach the corporate number anyway i can have it?

Linda R.

10/13/11

You know most peopl have problems with the product they purchased. I on the other hand did not even get my purchase. I placed an order with a sales rep. whom I am later told he was not the correct person to take my order, so my order was never placed. So 13 days later I call to see whats up with my order, to find out it was never placed. The other sales guy says I am your sales rep I faxed you some quotes. I don't want an f****** quote. I placed my order with a dell rep 13 days ago. 13 days ago I talked to a dells sales rep and custimized a comuter with every upgarde imaginable and add an extra monitor, a 2TB exteral HD, 3 Head sets, a Nikon Camera bag not included so of course I had to buy that to and a few other things. Big purchase right? You think they would be friendly about it and helpful.... Nope! all I get is rude and excuses. All this tells me is the guy didn't get his cut of commission, so he does not care about my purchase. I have a large network of companies I work with, trust me when I say, they will hear about this. Looks like apple has a new customer. Will never purchase anything from Dell again for personal or Business.

Trish Trinrud

10/14/11

After reading numerous comments from people who have had problems I need say consumer beware. Had I read these 16 months ago I would have spent the extra $400.00 and bought a Mac...what a fool not to have! My inspiron broke after 40 days BUT Dell did replace it...however this week I spent $300.00 to have a new hard drive replaced in it. It has become a sad state of affairs when numerous products we purchase now can't last for more than a year and a half. Michael Dell...your net worth of over $14.6 billion and praises as a philanthropist have come at the expense of us consumers.
BEWARE consumers of what you buy...do your research better than I did!

Paul Wiedenmann

10/6/11

I would have choose 0 stars if they offered it, I have had a Dell Inspirion n7010 for almost 1 year now and it hasn't worked right since day one. The computer didn't load right when I 1st loaded it. It locks up and drops programs all the time. Tech support gives me a difference answer everytime I call. I finally called, and payed for, a local computer tech that informed me that my computer fails to load the operating system, and that I have a hardware problem. I have been trying to explain this to Dell and it has been a nightmare. I am know waiting on Senior Tech to call so I can explain my issue for the..., TOO MANY TIMES! And the best part is they told me a Senior Tech will call in 24-48 hours, but can't guarentee it. My nightmare continues...

Dell ISR

10/7/11

Just a few pointers,when you call Dell,expect that you will be asked some personal information to verify the caller for security purposes.that's the company policy that we have to comply.Second,to avoid being transferred a lot of times,just ask for the correct # for the Dept that you want to be connected with-
Tech support- for (not/under warranty)trouble shooting,remote diagnosis etc. and make sure you'd be ready for the servicetag to pull up the records and view the specs of your system ;

Customer care-If you just need to check on the status of your order,don't call sales but rather the Care dept.Or better yet,go online and use the order# at www.support.dell.com.U'll see the status and where your order is currently at.Care dept also take care of the exchange,returns or any other issues with regards to your purchase.
For the shipment of products ordered,please take note the mail order rule -3-5 DAYS FOR THE SHIPPING AND ANOTHER 3-5 DAYS FOR THE CARRIER TO DELIVER.That explains why we do only give the estimated shipping and delivery dates to set an expectation.So if you need printer supplies or parts ASAP,get a spare and/or order earlier and you can ask for expedite.

As for Dell spare parts,please keep in mind that all replacement parts specific for your Dell computer shipping from the warehouse will have a 'refurbished" sticker on the package.You may find that some spare parts are not available probably because some of them are allocated for under warranty. Please do not hesitate to call Spares bec we still provide systems out of warranty.

Also, keeping your last order#/customer# is very helpful in locating your records.If you don't have one then ask bec they will create your records should you need to place an order.You may also get the ext # of the rep who assisted you so you have a point of contact with Dell.Hope this helps!

Naseer Ahmad	10/7/11
I purchased a laptop from the jarir bookstore alkhobar saudi arabia dell inspiron n5010 .i have complaint in my labtop display and beep beep sound,i sent two time to complaint in my labtop have still problems.i fed up about my labtop l also worried about that .i will not buy in future dell labtop.

clay	9/29/11
What a piece of crap. Bought my Dell in dec 2010 They have put 3 hard drive it so far and its out again now they want to send me a refebished computer. I am going take it back and get my money back and buy a defferent company'

Linda wasche

9/29/11

Printer has not worked for months. The tech person had us run some tests and agree that the printer is defective -- said they would ship a new printer. INSTEAD they shipped only a new outer shell and want us to change the inside mechanisms. Tech support cannot speak English well enough to help us do it. So now Dell wants us to refurbish this piece of junk ourselves. We have lost $1,000's of dollars in wasted staff time and lost productivity trying to get this stupid printer fixed. Last time with Dell products. I have been running into same problem as everyone else - no one can speak English and all they do is transfer you.

I WILL BE FILING A LAWSUIT INTO SMALL CLAIMS.

9/28/11

I will be filing a lawsuit under small claims due to the fact I gotten NO answer on my mini laptop. Now, whats going to happen is that they would have to send a stupid attorney to Sacramento, California to fight their battles in court all because they can't help customers. If everybody would do that then Dell would do nothing but spending money on Attorneys and Court Fees and this would be good news attention. Then, if i don't get anything within the 30 days then I will be putting a "lein" on their business and into collections. Once I have them not respond to the court order, then I will send a Sheriff with a warranty to confiscate their furniture and anything that will add to the purchase of the computer.....So, I will be filing that immediately. This will make good television!!!!

FRUSTRATED SMALL BUSINESS OWNER

9/27/11

FIRST OF ALL, LET ME SAY THAT I AM DISGUSTED AND APPALLED WITH THE ENTIRE EXPERIENCE I HAVE HAD WITH DELL. I ORIGINALLY PLACED AN ORDER ON JULY 11, 2011 FOR THREE POS CASH STATIONS PLUS 4 QUICKBOOKS POS PRO SOFTWARE PACKS. THEY SEPARATED MY ORDER INTO THREE ORDERS THAT CAME ALMOST THREE WEEKS APART. ONE OF THE ORDERS(THE SOFTWARE)WAS INCORRECT, SO I HAD TO SEND IT BACK AND WAIT FOR A REPLACEMENT. BY THAT TIME I WAS ON MY 19TH DAY OF THE 21 DAY 100% GUARANTEE POLICY. AND WHEN I ASKED IF THAT COULD BE WAIVED UNTIL I RECEIVED THE LAST ORDER, I WAS TOLD THAT IT WOULD NOT BE A PROBLEM. AFTER THE 21 DAYS, I COULD JUST REQUEST AN EXTENTION AND DUE TO THE FACT THAT I DID NOT HAVE ALL OF THE COMPONENTS AT ONCE AND I WOULD STILL NEED TIME TO SEE IF I EVEN LIKED THE PRODUCT,IT WOULD NOT BE A PROBLEM. IT WAS THEN THAT I ASKED FOR AN EMAIL WITH SOMETHING IN WRITING SAYING THAT DELL WOULD EXTEND MY 21DAY GUARANTEE TO NOT START UNTIL I RECEIVED THE LAST ORDER. NO ONE WOULD ACCOMODATE ME BUT EVERYONE INSISTED THAT IT WOULD NOT BE A PROBLEM TO GET A REQUEST APPROVAL AFTER THE 21 DAYS. WELL, I REALIZED THAT I WOULD HAVE NO RECOURSE AFTER THE 21 DAYS AND THAT THE REQUEST THEY WERE WANTING ME TO SUBMIT, WAS JUST THAT...A REQUEST. THEY COULD TELL ME NO AND I WOULD BE STUCK WITH IT. SO I SENT ALL BACK, AND CANCELLED THE ORDER OF THE REPLACEMENT SOFTWARE. THEN ON AUG 1ST, I REORDERED THE SYSTEMS AGAIN, THROUGH THE SAME SALES REP. BUT NOT BEFORE HE EMAILED ME A GUARANTEE THAT DELL WOULD WAIT TO START THE 21 DAYS AFTER I RECEIVED ALL OF MY ORDERS.WELL GUESS WHAT? THEY SENT ME THE WRONG SOFTWARE AGAIN! SO I RETURNED IT AND THEY SENT OUT A REPLACEMENT, AND IT WAS AGAIN WRONG.THEY SENT ME THE WRONG SOFTWARE THREE TIMES AND IN THE MEANTIME CHARGED MY CREDIT CARD.THROUGHOUT THIS PROCESS WHICH HAS LASTED TO DATE, I HAVE TALKED TO NUMEROUS DELL REPS(NONE OF THEM HAVE A CLUE WHAT THE OTHER ONE IS DOING,THEY BARELY SPEAK ENGLISH, THEY WONT ALLOW YOU TO SPEAK TO ANYONE ABOVE THEM NOR GIVE YOU THE NAME OF THEIR SUPERVISOR.) IT IS SEPTEMBER 27TH. I STILL HAVE ALL OF THE POS STATIONS IN BOXES(NO SOFTWARE). I HAVE RETURNED AND THEY HAVE RECEIVED THE LAST SET OF INCORRECT SOFTWARE ON AUG 29TH. I WAS TOLD THAT I MY CREDIT CARD WOULD BE CREDITED WITHIN 7 TO 10 BUSINESS DAYS FROM RECIEPT OF THE SOFTWARE. ITS BEEN ALMOST A MONTH! ALSO I REQUESTED RETURN LABELS TO SEND BACK THE REST OF THE EQUIPMENT. AND EVEN WITH THE EMAIL FROM DELL'S SALES REP CONFIRMING THE EXTENTION OF THE 21 DAY GUARANTEE POLICY, I WAS STLL DENIED!!!I HAVE BEEN TRYING TO RETURN THIS EQUIPMENT SINCE THE 8TH OF AUGUST! IVE BEEN DISCONNECTED, TOLD SYSTEMS WERE DOWN AND GIVE THEM 3 TO 5 HOURS AND SOMEONE WOULD GIVE ME A CALL BACK, WITH NO RESPONSE! SPENT HOURS UPON HOURS TALKING TO THIS DEPARTMENT JUST TO BE TRANSFERRED TO SOMEONE ELSE WHO HAS NO IDEA WHAT MY CASE INVOLVES OR WHY I'M WANTING TO RETURN THE EQUIPMENT IN THE FIRST PLACE! AND "MY RESOLUTION SPECIALIST", CALLS OR EMAILS ME AFTER 8PM EVERYTIME SHE TRIES TO CONTACT ME, AND WHEN I PROMPTLY RESPOND, I GET HER OUT OF THE OFFICE EMAIL/VOICE MAIL AND IT STATES THAT HER BUSINESS HOURS ARE 9AM-6PM!!! I AM FED UP AND CONTACTING A LAWYER. DELL IS CROOKED AND EVERYONE I CAN TELL ABOUT THIS EXPERIENCE I AM.

Melanie Brock

9/27/11

i bought an insperion 580 1tb desktop with your tech team premium support and in hhome service and not even two weeks after i had it i called to get an exchange and they would not exchange it i have been on the phone with my tech team supposed premium service which is false and i was getting blue screen errors. they kept saying it was a software problem when i was told by computer techs here that it was a hardware problem now after buying it in March they have two weeks ago replaced the motherboard, hard drive, heat sink, power supply, ram, the repair man that showed up had a torn shirt and jeans i almost didn't let him in the door. Now on saturday i went to turn the computer on and it DOES NOT WORK AGAIN. I CALLED MY TECH TEAM AGAIN AND NOW THERE IS NO POWER. I CALLED MY TECH WHO I PAID AND HE SAID THAT IT WAS THE SWITCH OR THE MOTHERBOARD. IN THE MEANTIME I HAD TO GO OUT AND GET A LAPTOP OR I WILL LOOSE MYU JOB. THEY ARE SUPPOSEDLY SENDING MY ANOTHER MOTHERBOARD, HEAT SINK, POWER SUPPLY, POWER CORD, FRONT BEZEL I TOLD THEM I WANT AN UPGRADED MACHINE AND I THEY INSIST THEY DO NOT REPLACE COMPUTERS. I PULLED THERE WARRANTY AND IN FACT IT DOES SAY THAT THEY REPLACE COMPUTERS IF THEY CANNOT FIX IT OBVIOUSLY THEY CANNOT FIX IT. MY TECH TEAM AGEN EVEN SAYS THEY HAVE SPENT MORE MONEY IN PART THAN A NEW MACHINE. I AM GOING TO REPORT THEM TO THE BETTER BUSINESS BUREAU AND MAYBE FILE A COMPLAINT WITH THE ATTORNEY GENREL. I EMAILED THE BOARD OF DIRECTORS AND GOT NO RESPONSE. I THOUGHT DELL WAS A BETTER COMPANY.

Cheap Dell Refurbished	9/24/11
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Edward Nash

9/22/11

I bought a new Dell for my daughter in April and long behold the computer crashed on September 17, 2011. I called Dell Customer Service and they told me that a technican would have to come to my house to fix the problem. So I take the day off from work with no pay and the technican informed me that it was that the hard drive and I need to send it to Dell to get it fixed. As requested, I followed all of the instruction for sending the computer and explaning in detail what the technican told me to tell them. I get the computer back on September 20, 2011 and to my surpise the computer does not work. I receive this letter saying that the problem was fixed and the computer should work. I was very upset and called Dell and of course I was on the phone for 2 hours and did not get any satisfaction form the tech support person and the supervisor. They informed me they would send a new hard drive to the tech and he could replace the part. WHY wasnt'it done at Dell and I even explained it to them in great detail that it was the HARD DRIVE. Where was the Quality Control. Also they informed me that I cannot get a new computer since it is over 5 months, but it's still under warranty. How do I know Dell is going to send me a good part and I will have to wait once again. I have taken 2 days off work in which I do not get paid for and that is $95.00 dollars and hour. So is Dell going to pay me for my time off since they cannot fix a computer the right the first time? That will be the day. They said they would send me a refurnished computer that someone did not want but the same model which is bull $%^&*. I should be able to get a new computer or I will send the computer back and you can reimburse me on my Dell Credit Card, which I will cut up and never use again. I am going to sell my Dell Stock and never buy another Dell and I will tell this to my freinds and family. Also do you only employee staff from India because I could not understand a word they were saying at times and also there is so much noise in the back round it sounded like they were all in one small closet. Need to have customer service employees who can speak english. I was asked who helped me and I could not even pronounce the persons name. That is maybe you have the people you have working for you so you cannot remember a person name, so nobody can get blamed. I am a venting consumer who got screwed by Dell. I highly recommend that you do not buy Dell Computers in the future.

upset

8/10/11

Our church needed a new bulb for our projector, we purchased it from Dell before.When we tried to order this bulb we were told Dell did not make it anymore but they had one that was the same and would fit. When we placed the order we were told we could not order the bulb without ordering virus softwear. We already have softwear on our computers but were compelled to take it in order to get the bulb.We were assured the bulb would fit but it does not. I spent hours on the phone with Dell and no one could help me. When I asked for a manager or supervisor I was transfered to someone else, who could not help us. We could not even get to someone to help us return this over $400 bulb that is useless to us. Dell how in the world can you do this to a church? Shame on you Dell

Brenda G.

8/12/11

Brand new laptop; turned it on . . . immediately got a crash dump memory error. This happened 3 times. Called customer service, was told I needed a return Reference # from technical support. Long story short . . .still on phone after 2 hours and 9 people. They are charging me a restocking fee of $249 for returning a laptop I had for 15 minutes and that didn't work. Didn't agree to the fee, but am returning it. Once it is returned, I am doing a chargeback.

Additionally, recorded all conversations with Dell which I am bringing to a news station for airing at some juncture.

Vivian Barnes

8/13/11

3 years ago I bought a Dell XPS 630 I. It was a good computer with little troubles until just over a year ago. I started an online college which meant lots of time on my computer. I had it upgraded when we bought it hoping it would last at least 5 years but guess it was asking to much. When the 630 I started to go bad last year it wouldn't load properly. They made 3 attempts at fixing it and deemed it unfixable. Thankfully we bought the 4 year warrenty with it. They sent us an Alien Aurora R-2 to replace my much better 630I. Well by the time it got here I was up to my eyebrows with school and need my computer. I had no choice but to except this piece of garbage they sent me. Less than 6 months later the replacement wouldn't even turn on 90% of the time and when it did start wouldn't load anything alreaady on the piece of junk. They sent a guy out replaced the mother board, power supply, and switch with junk yard parts. The next day the lights went out again, called support 3 days in a row. The first time they said we just fixed it and wouldn't even talk about it and hung up on us. The second and thrird day they left us on rot for hours on end. After 4 hours we hung up. Now not only are the same problems still happening but now it makes funny noises and even smokes. We are plastering it all over about how crappy Dell has become and will never buy or recommend dell to anyone. My husband ended up going through HP to get me a computer I can use for school. I'll pay $3000 before I buy another computer from dell when serveral repairmen have looked at it and told us it was beyond junkyard when they shipped it. It was originally built is 2000, and so far below standards of 4 years ago much less last year when they shipped it out saying it was a brand new one. Need realiblity and one that works, not one that will blow up the house or burn it down.

Bob Dorris	9/20/11
Other than the man who sold me my new computer when I called Dell to place an order, no one I talked to at the company could speak good English. I assume they were all in some call center in India as I could hear many people talking in the background. Why doesn't Dell hire some English speaking American instead of a bunch of people in India. Oh I know, because they work cheap.

Marsha

8/15/11

No wonder they have a site that "has no affilation" with them. I have had everything formerly mentioned happen--why in the world are they still in business?
I cancelled my order. My order will not break them, however, I work for a big corporation who goes through me for their computer needs. No more Dell---ridiculous that service people CANNOT speak english, and spent the better part of ONE WHOLE DAY on hold. Should have stopped the madness after the first transfer.

dell 30 days warranty pcs	8/17/11
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Tim Stone

8/18/11

I really wish they had a 'no' stars catagory. I received my laptop last night. I had ordered a 9 cell battery for the XPS system and it arrived with a 5 cell battery. I called last night to Dell technical support and to my disgust, I talked to Raj in India. The very worst thing Dell has accomplished is to our-source their customer support department. I went through 4 people explaining my issue when they disconnected me or hung up on me. that took over an hour. I called back and after another hour, they agreed to finally send me the correct battery.

I asked to speak to a supervisor to voice my 'displeasure' in their customer service. They promised to have a supervisor call as soon as they were available. 24 hours later I have yet to receive a return call.

The telephone communications are very poor and mixed with a person with marginal English, the event was very painful. If I would have known that Dell had outsourced this department, I would have gotten another brand.

Boo to you Dell. Your stock will be in the crapper in the near future.

Lisa D.Fox

8/19/11

Any one want to go for a class action suite Us vs Dell computers or rather the one who owns it mr. Micheal Dell i got a computer in april 2011 it came with no memory no vidieo card or graphic card ive been fighting with them for 3 mths now trying to get it fixed still nothing but transfer transfer transfer hang up noone will talk to me when i do its some one from another counrty i call this number on this page and got the phillipins

8/20/11

I wish I had read this before purchasing a Dell computer. Technical support-that's a joke. I was transferred 3 times and still got no help, each time having to give my name, address, order#, etc. What a joke this is. I just want to send this frickin' thing back! I have never felt so betrayed and swindled! So much for my 3-year tech support that sold me on buying from them. I will tell every person I meet about this horrible experience. What has happened to customer service, honesty and doing the right thing? I guess it's "BUYER BEWARE". Funny how you can talk to an American when you are buying, but where are they when you need tech support or any other kind of help?

Fredric Levine

8/22/11

Can I give 0 stars?

I have a Latitude D830 pc that has been giving me issues for a decent amount of time. I contacted Dell via pc chat as the phone system is the worst and you NEVER get to the correct department. Also, once you get a rep on the phone they don't speak the English language very well and are somewhat rude.....

After 3 hours of being transferred from one international person to the next I am still in the wrong department. These people are clueless. On another note, my dad bought a XPS 17 and during the order process he was able to pay $130USD for NORTH AMERICAN support only. This is pathetic and sad all at the same time!!!!

Long story short, I contact Dell on 5/13/2010 about several issues on my laptop including it getting so hot it melted the paint off of a black snack tray it had been sitting on for 3 days. I then go on a business trip and am out of the country for a few weeks. The rep had told me that she was going to do a "full system exchange" and I was happy. When I got back to the US and saw that a pc had not been delivered I called Dell to find out what was going on... They told me they had no record of the call.

After 5 or 6 calls over the next few months I finally got a representative who, although in the incorrect department was able to find the ticket # that promised the system exchange.

I am not being told that they can't do this since the warranty expired since the time that this call told place.

These people are out of their minds. Why should we be surprised that Apple's shares are soaring? They might be the only semi-functional company for pc's in North America.

irene oconnell	8/24/11
for 3 weeks not able to turn on computer,sent parts to correct this from happening two tech have been sent my home, still not fixed????? i want a new computer even willing to pay for an upgrade, this has been a nightmare!!!!! my is studio 17 not even a year old, warranty 2 years service getting no help.. going to mediation small caaim court today 8-24-11 so one going to call today?????

Dan

8/24/11

Dell Support personnel are clueless. The ones that do have a clue are rude. I had one laugh at me when I asked not to be placed on hold, because I had been cut off twice on my last two calls. I bought an Inspiron One 2305 (garbage) in Dec 2010 that had to be replaced within a month. THAT replacement had the hard drive replaced twice. I demanded a refund, but they sent the service tech back to replace the hard drive yet again along with the mother board and a SIMM. Now the machine will not even initialize. Dell Support says corrupt hard drive.

In any event, I got tired of being cut off, calling back, and having to repeat every thing I had just said. My hunch is that this practice is designed to forestall the efforts of all but the most tenacious consumers. While I am temporarily eating the cost, my lawyer told me about a multi-state government action against Dell. It details Assurance of Voluntary Compliance. Many states (I think 33) have money in escrow from Dell to refund customers for fraudulent financial practices and warranty complaints.

David Cano

8/24/11

I want in on a class action suit and how do we get in contact with you? I have problem with them in the past and its not going well with these people. I'm told everybody on YouTube to get together put them in small claims court all over the country where that will put pressure on the company where they would have to respond to their customers and plus that doesn't look for them in public, especially in court. If they can't respond their lawsuit, then you can't put a lein on their property and would have to payout all their lawsuit before selling there company to a protential buyer and thats alot of money, including interest in the lawsuit and court fees. Hey Todd Shawell, how do we get in contact with you or website or get on the class action suit.

DISAPPOINTED	9/3/11
I PURCHASED A DELL COMPUTER OVER 7 YEARS AGO WITH INSURANCE. THE COMPUTER IS NOW GONE AND I AM STILL PAYING FOR IT. I HAVE GIVEN DELL FINANCIAL OVER 4,000. AND STILL OWE 2000.00 FOR A DESK TOP. i WAS SO RIPPED OFF. i LET EVERYONE I COME IN CONTACT WITH TO PLEASE DON'T USE DELL FINANCIAL.

Jamie

9/13/11

Why isn't there a zero or negative star rating?? Dell, you are the worst company EVER! I have been trying to order a charger for 6 weeks now, and you keep sending me the WRONG charger....imagine the frustration....the WRONG CHARGER 4 TIMES IN A ROW! Obviously, you do not want me to have the DELL Inspirion I bought, so just send me the charger that goes with the 4 chargers you have sent me, which are ALL refurbished, that I am paying FULL PRICE for! I have spoken with people in India and the Phillipines, and guess what, none of them care. They tell me I can't talk to someone in the USA, that I've reached the highest level of management...so, I'm assuming the owner is Jac, employee id #113844, who is native to India. Dell, you are awful! I hate you. Thanks for being so "American". You all should be ashamed of yourselves. Get out of Round Rock, TX and go to India with Jac, employee id #113844. My husband is buying me an iPad tonight on his way home from work. After we put our baby to bed, we have plans to remove the hard drive from the Dell and smash it to pieces. I will be mailing it back to Dell's corporate office in Round Rock, Texas, along with their 4 incorrect chargers that I recieved.

Tom Ward

9/13/11

My order number was attached to two items shipped one was mine and the other who knows, both tracking numbers showed up on my order so the question is why?

Is someone using customer accounts to ship items out hiding it as a customer order? as long as I didn't get charged but I do care and Dell should as well.
Dell support couldn't see the tracking numbers showing up in the email and the website but I could their automated system said 2 boxes was shipped out for one 1ft single piece item less that 1 foot long.
It could be a mistake computer glitch or something I don't know but really seemed fishy to me. So I am posting this in Hopes Dell can figure it out because their support people didn't have a clue on this one.

By the Way love Dell never had any problems with them or their support but do get allot of errors in the site sometimes probably because they are doing something Sharepoint doesn't like.

Hope this gets to Dell Corporate Offices no other way to speak with them.

Fax Number Please?	9/5/11
I have been trying for over a month to figure out where to take my Dell computer to be fixed and so far have received no answer. Can you please tell me also why your fax number that is listed just rings and rings and no answer? Are you a reliable business or not?

9/8/11

Calling Dell Technical Support is hurrendous. I'd been passed along with too many techinical support and left on hold on air for so long with them talking in Indian. In the end, I have to get off the phone because it doesn't make any sense to be hold, just to hear them talking (like they are just deliberately putting my on hold to hear them talking and I kept saying hello just to get my attention, they will not pick up the phone, after so many times of passing me to another customer service. I felt like I am a ping pong ball being tossed around so many times with no certainty but to end up nowhere but down. This is like a deja vu all over again, same experience with WorldCom a decade ago. If Dell will not change their customer service people or altogether the company that handles their customer service. This company will no longer exist in few years from now. Dell make your customer service right if you want your company to grow, otherwise, no one will buy your computer anymore. Computer went capote in just couple of month using it. INspiron One computer is no good at all. Horrible service. If I can describe and okay to put all the negativity here...I will definitely will.

For consumer---please don't buy Dell if you have to deal with Dell's customer service. It's horrific! It's a nightmare dealing with them.

PO'D A FRUSTRATED

9/8/11

I am so frustrated, disgusted and pissed off with Dell and thier attitude to their customers I could scream. You cant get anyone in the USA to talk to. The calls go straight to India or Phillipines, you cant understand what they are saying and they dont understand what your telling them. They are incompetent, know very little about computers and every time you call they mess up the computer more than it was before you called. You spend more time waiting for them to look up what to do to fix the problem than it takes to do it. I spent 5 hrs one day and the next day spent another 6 hrs. with them. I talked to three different techs in India and all three did something different to fix my problem and I still had the same problem when I got off line from them. Now I not only have the same problem, I have 3 more to get fixed. This is the last Dell I will ever buy and I definately wont recommend Dell to any of my friends or enemies. I paid $1400 for a piece of junk without the monitor. They pay cheap labor which means they use cheap parts = JUNK..

	9/9/11
igot a new laptop from dell work for one day . the it would not come on.call and was on hold for hours ten different employee or rep could not speak english that i couldn't understand his words. i asked to speak to a person that speaks english dell rep. sayed they have no american employee's.

killer

9/9/11

i bought a laptop from dell i only worked one day. i called to ask about the problem and they could not fixed it. also i talk to numoreous represenatives and they couldnt speak english cleary. i asked to speak to a person that spoke english. dell said we have no americans within the company. i could only talk to forrighners the name of the person that dont speak english is giovanni. he still did not solved the problem or speak english. this is the most terrible company to do buisness with (DELL) dont buy a computer from them you'll be sorry. :(

Kerry

8/26/11

since May 2011 I have attempting to return a laptop under warranty that needs repair. Each time I talk to a customer service rep (all reside in India), I end up with a packaging slip being sent to the wrong address has my name spelt incorrectly (my last name only has 5 letters and very common in the US) thus I call back to verify whether I should use that packaging slip or should I wait for a new one. Replacement slips end up worse than the original. Asked if I send it using a slip with the wrong information how will I ever get the laptop returned to me? Thus I get transferred to technical support where upon asking my question again the line goes dead.

Thus my new question is why would one ever purchase another product from your company?

sandra	7/5/11
purchased a lapto 10 weeks ago. never worked . two indian chaps tried to fix it using remote access- failed. two engineers visited to exchange speakers and then hard drive-failed. Quoted vairous pieces of consumer legislation to them but they dont want to know. Aked for a refund- guess what - they LOL!. told me I had no chance. stay clear of dell. buy at your peril. totally disgusted with them.

Negative 5 starts

7/11/11

I spoke with (another) rude agent named "John" or "Jim" and called the solutions station to ask a simple question. He said to help he would need a credit card #. He assured me it would not be charged. Being gullible I believed him, proceeded with a pointless 45 minute phone call in which I could barely understand any "instruction" he was giving me and finally told him to just stop everything like I had never called. I again made sure the card was not charged, he said no it wasn't and rudely hung up. 2 weeks later I get an invoice showing I had ordered some ridiculous 1 year assistance program for $239.00!!!! It took me 3 hours and 4 different departments to get it cancelled! I never had a problem with my old Hewlett Packard and will NEVER buy a dell AGAIN!!!

Ex Dell Customer

7/11/11

I contacted dell several times in the past couple of days along with multiple times in the past. All they do is give you a huge run around! I've gotten so mad at them so many times and to the extreme that the loser indians tell me to "mind my language". Maybe if they would actually help you their customers or their "peasants" that they sucker into buying their shitty products would actually not use vulgar language towards them. But so far I bought a computer from them in '07 that lasted less than two years. I contacted them and ended up getting stuck with a so called "refurbished" computer but as you can see from these chats many people agree that it is a "piece of shit" computer that I received. The first one i got ended up having a shitty hard drive and many other faulty issues that led me to contact dell again. When I contacted them I ended up getting sent another "refurbished" computer that was defective from the start. The first day I tried using it the screen kept turning blue and gray and then would come back and would do it again and again. I was lucky if I could type two words on it before the screen would turn one of those colors. Then I complained again and received the one I have now which the screen is going in and out more so out then in and again the hard drive is shot and the computer itself is so shitty it isn't even usable at this point. So in total I had 4 SHITTY computers so far and at this point I am demanding my money back or demanding a brand new computer because at least if i get a new one i can sell the current one I have and the new one and get just about as much money as I would if they would send me a check and then go buy myself a brand new computer from another company. I'm so frustrated with this pathetic company and I'm finding every way possible to get through to someone that can help me out with this issue. I'm so sick of the indian fucks on the other end and when i was speaking to one of them they finally admitted it was based in india which obviously is no shock to anyone that has had to deal with them. Even if you call the so called texas version of dell it still sends you directly to india which is complete bullshit!!!! At this point if anyone knows a way to get through to someone please post it on here i would greatly appreciate it!

A very disappointed guy

7/14/11

I work with my computer only with very limited knowledge. I haven't been able to learn what I should although I have tried because talking to that people in India has been nothing but frustration. They don't explain, they don't expand, they don't say it in other words, they are not very articulate. Their English isn't that good. Their accent isn't that understandable. I can't communicate well with them. How can I get a telephone number to speak with somebody in the United States? One thing is for sure. I will never again buy a Dell computer. Tech support is lousy. For my next computer, this will be my question: For tech support, will I be dealing with people in India or the United States? That will be the deciding factor. It's a pity. Indian People are nice and polite, but when you are trying to find out what's wrong with the computer or the way you are using it, that politeness is a distraction rather than a help.

xxx	7/15/11
dell is a waste !

Another former Dell customer

7/16/11

Just spent an hour on the phone with Dell, spent about 38 minutes of that on hold. Talked to 4 different people, got charged for services i didn't need, then they wanted to charge me 4X what i just paid them in order to get the one piece of information i needed.. NO THANK YOU. That was a terrible experience, and i'm done with Dell. At least now when a customer asks me what i think of Dell, i'll have an honest opinion ready to give them. ..what a joke.

Jean Rose	7/21/11
SUPPLY ME WITH THEIR PHONE NUMBER AND ADDRESS. MY THOUGHTS ABOUT DELL ARE MINE. ARE YOU TAKING A POLL ON NEGATIVE THOUGHTS FOR DELL OR JUST FILTERING??????????????????

johnFdoe

7/22/11

dell lies hardcore.all the represetives in diffrient departments have diffrient info. the sells people will tell you they have all their parts in stock.(oh and they assure you there not lying (thats what they see right on front of them) talk to anyone else at dell they will tell you the truth (they dont have the parts) parts are then back order & it gets worse* they dont even know when the parts wil arive.
what kind of companies sells parts they dont have without telling you? sounds to me likek dell wants money FAST!! humm.... they must have a profocey of some kind. dell sucks so bad & they will play you hard!
i could say so much on why not to go with dell how about they dont make anything themselves? haha so much more could be said but i will end this here. just had to vent
& sorry readers for the spelling.
imagine
God bless everyone! trust only those u love ; raise your eyebrow at the rest of the world*

cheryl

7/25/11

I have spent one of the worst weeks of my life communicated with people who have no concept of the consumer's rights. I have engaged in 25 telephone calls to people pull off what was reading from a script and if you ask any questions outside of that script they do not understand because they do not have a full grasp and or understanding American culture. Every time I requested to speak to a manager I was rerouted to another service representative. An individual call me regarding my services at 7:10am in the morning he was extremely rude; I contacted Dell tech support services with this information indicated I did not want this individual to come to my home to service my computer; this individual contact me today indicating he was assigned to retire my computer. I was sitting in my home doing nothing as my computer does not work and am unable to use and waiting for this individual to show up. He contacts me later to inform me that he was at my home and I did not answer the door which was a lie. And this is right this is prior to him indicating earlier that he was common between 12 and one and called me at 1:25pm to tell me he was going to be late. When he called back to indicate he was on his way he was ruled he was argumentative it was confrontational I've tried several times to terminate the conversation to no avail. I contacted Dell computers and spoke to two representatives before being allowed to speak to a manager located somewhere in the Philippines and informed him of my conversation regarding the service person and reiterated I did not want that individual contact me via telephone to do any service in my home. If it were possible to give Dale computers a score of less than zero I would

Todd Shadwell

7/29/11

I have gone on for a year trying to get Dell to fix a warranty issue and for the past 9 mounths .They sent out 3 different techs and then sent me a used computer. That computer had 55 corupted files on it so again they sent out a tech with a new or supposably new hard drive.What did i get another junk computer the sound card went out of it. Then the finnally are suppose to send a whole new system what do they do they sent me just another tower instead of the whole thing. If anyone else is having this issue please let me know im going to put a class action suit against Dell so let me know if you want in with it.

Hpatel

6/22/11

I have spent over 2 days on the phone with Dell to resolve a software issue. I was transferred back and forth between hardware and software support. Even after paying the one time support fee, it took them two days and 16 hours to fix wipe clean my system, reinstall software programs and retrieve and re-install from a back up drive. Dell charged me an additional $110 for a one year warranty that I specifically told them I DID NOT want. They are now in the illegal/false transaction business I guess. I have asked for a refund for something I NEVER wanted and am still waiting for it...Yesterday, I bought a new computer for myself and it is not Dell. My company will no longer be using/purchasing Dell computers/products. Regardless of the quality of products Dell produces, if they don't improve their support service/customer service, they will lose their customer base. They have lost one today already!!!

A VICTIM OF DELL	6/22/11
YOUR TECH SUPPORT IS THE WORSE! YOUR PRODUCTS SUCK! I HOPE YOU GO OUT OF BUISINESS!!!

Melissa Lee

6/26/11

I have had so many problems with this computer I am about fed up with it. If I could throw this computer in a pool I would! But I need it for nursing school. The arrow on the computer screen freezes up, when I go to take my nursing tests a window pops up and I have to push "NO", the screen freezes when I click next for my test answers, I even bought malware antispyware and it somehow seemed to crash?!?!?! I am over it. its really frustrating to have this computer for school and it doesnt work correctly! so annoying!

Dell return customer service

6/27/11

Dell sent my company a faulty printer, so I called to exchange it (after our IT person tried to work with it) they tried to tell me it was my fault. After I finally got them to say they were going to exchange the printer they never sent me any confirmation or a printer. I waited patiently for a month. Finally I called back they got me a "dispatch number" which they promptly sent the printer to the wrong state, I'm in Michigan, it went to New Jersey. Not even close. I called again after I had to find out that it went to the wrong state. They gave me another Dispatch number. I found out that this was cancelled by them for no reason. Now a month and a half later they're still giving me the run around and won't even let me speak to a supervisor. I've about had it. Dell is the worst company to deal with. They really really need to work on their customer service skills if they want to continue to stay in business.

Amanda Ray	6/29/11
Dell costumer service has been a horrible experience. They have lied to me, hung up on me and lied about me (saying I hung up). I love India and Indian people but the fact that I cannot speak to a supervisor in the US really irritates me. No one at Dell has even tried to resolve the issue- only given me canned scripted answers. I could not be less happy with my Dell experience.

lemndrop4gigi	6/30/11
Dell Customer service SUCKS. All they do is transfer you and make promises they can't keep. Also, their service center is in INDIA. Keep it in the US Dell. You are idiots.

Barb D

6/30/11

Dell gets a Below failing grade from me but 1 is the lowest they go. I have had problems with my Dell lab top for months. They final got off the butts and sent someone out to fix the lab top but it did not get fix. I have five different computs from dell and I will never buy another dell as long as I live. After they replace all the part inside the computer it went through the hard drive running and then the computer did not pull up. I had to call dell again and they had me send it to what they call there Depot department and I got it back with still having problems. They wanted me to buy another warrenty but I told them NO and because I am still having the same issuse they want me to paid to have it fix again. I spent almost 2 hours on the phone just to be tranfer from one perosn to another. Then they told me if a part is bad then I would have to paid to replace it I told them that if a part is bad then they need to fix it at no cost to me. There is not one person that can help nor do they want to give out Corporates number or address.

Khatur	6/30/11
I need contact nuber of a corporate Mamager in India (sales). I have my client looking for large qty of Laptop. Pls confirm on a urgent basis.

Pisssed!

6/14/11

THIS IS THE MOST ILLEGAL OPERATION I HAVE EVER SEEN IN MY LIFE!!!!!!!!!!!!!!! I was completely patient and calm for over an hour.... Then I lost it! One part of the issue goes like this: Sent a computer and its adapter for repair...weeks later computer was returned no with no adapter. So the 5th person I talked to said he was going to send me an adapter as a "one time courtesy". Are you kiddin? Who does that? Wish I had read this before purchasing Dell. No wonder their logo has a crooked E!!!!!

Former Dell Customer

6/16/11

I have been on the phone for 1.75 hours, talked to 8 customer service people and still cannot get a simple issue resolved. I ordered two ink cartridges from my home. From what I'm being told you have to sign for any package (new policy). You don't even have the option to sign the UPS slip to and accept responsibility for the package to be left at your door step and accepting full responsibility. I WILL NEVER PURCHASE ANOTHER DELL PRODUCT AGAIN. From what I have read above from other customers I am definitely not alone. Another what was a good company gone bad!!!!

James Brown - MAFIA AT DELL�S COMPANY IN EL SALVADOR, C.A .................

6/17/11

DELL..............PLEASE PAY ATTENTION TO THIS: FIRST OF ALL, THE COMPANY WHO HANDLES "DELL" IN EL SALVADOR, CENTRAL AMERICA....."STREAM"........THE SUPERVISORS (503)25003701 OR(503)78546447 IN THOSE DEPARTMENTS ARE A BUNCH OF MAFIA...! STARTING WITH PEOLPLE IN HUMAN RESOURCES GLORIA AREVALO AND OTHER LADIES THERE. ! "GABRIELA JUAREZ", "NADIA BARILLAS"(SUPERVISORS IN SECOND FLOOR) (WORST) > SHE PERMITS ALL SORTS OF MISTAKES TO A COUPLE OF HER FRIENDS WHO ARE SITTING RIGHT NEXT TO HER, PEOPLE ASSIGNED TO HER, LEAVE WORK WHEN THEY PLEASE, HAVE THEIR LONG BRAKES AS THEY PLEASE, SHE USES HER CELL PHONE WHEN EVER SHE WANTS, WHEN ITS PROHIBITED TO USE IT INSIDE THE BUILDING AND DPTS. !! LETS HER COWORKERS DO WHAT THEY WANT, SHE�S NOT DOING THE CORRECT JOB IN HER DPT., QUITS (DISMISSES) PEOPLE THAT SHE DOESN�T LIKE...ETC.!! NADIA LETS GO OR PASS DIFFERENT ISSUES THAT ARE PENDING WITH ANY CUSTOMER....YOU SHOULD ENTERVIEW THE PEOLPLE WHO WORK THERE AND YOU�LL SEE WHAT I�M TALKING ABOUT,OK? NO SERIOUS WORK IN DELL - EL SALVADOR, C.A

Becky	6/17/11
We are returning a Dell Optiplex 960 we received today, they have sold us a desktop that has no cd rom. how stupid is Dell. their customer service is somewhere in India and they have no idea what is going on. will not ever buy one again. ps. i would like to rate it a zero star. that options not available... becky

Elise Zeinoun

6/19/11

If i can put -0 i would have put it but i could not. For i had a problem in my laptop and for 2 months Not a single thechnical support could fix ii and when i called today Sunday the 19th they kept on transferring me from one dept. to the other and did not solve the issue or give any diagnostic. So Dell u lost a big customer i am heading to Apple to buy a new laptop but i am going to go to your headquarters to fix this one for u have sent it to me from your outlet so u r responsible for it or u will hear it on the news and from my lawyer. iI made a huge mistake and bought a new one last year from Dell although everybody adviced not to do but i did not listen now i know what they meant. So Bye Bye Dell no more. it is very frustrating. You are loosing a lot of clients for a simple little care sorry doesn't solve the problem but fixing it and listening to your customer comments and problems will.

Bernie	6/20/11
Dell are just a bunch of liars thieves and incompetents. I do not have the time to explain all of my problems with them but be warned about this company and all the people who work for them. The rating of one star is the least I'm allowed to put, -10 I would choose if I could.

India Customer Service

6/20/11

If you like frustration, enjoy pulling your hair out, order from Dell directly. Our package got lost. Dell put the wrong address on the package. After nine calls to India Customer Service, I am no closer to resolution with the delivery of the order from Dell Computers. Now I so wish I had gone to a electronics store and did not have to deal with people that I can't understand and that don't understand me. And try to complain to someone inside the USA Dell, it's impossible, all calls routed to India. Very disappointed in Dell Computers.

GaryG in Florida

6/20/11

I agree with all the comments above about poor customer service. Dell should be a shame of themselves for letting this situation to go on and on. All I wanted to do was find and then order new hard drive for my dead computer and no one knows what is going on!! AFTER BEING ON THE PHONE WITH 8 DIFFERENT PEOPLE SOME IN THE PHILIPPINES AND OTHERS IN INDIA - I give up. It will be a cold day in hell if I ever buy another Dell product or suggest it. I wouldn't do it to my worst enemy!!! I found more info on my own and knew more then those idiots overseas.

Annette Walters

6/6/11

I really wish the rating here was a negative number. Every single post here is exaclty what I have been dealing with. Every time I call, and they ask for the "service tag" number i ramble it off in the phone and it tells me I am out of warranty.....REALLY????? my computer is 6 months old!!! Makes me wonder what "brand new" computer I really got!!!!
There customer service SUCKS! you get the run around from all different techs saying hold the line and someone else can help you! BULL! you never get any help! I will be bad mouthing DELL for the rest of my life! NEVER EVER EVER to purchase another DELL in my life! My last call to them was a 'supervisor" who gave me a service request number and said corporate will call me back in 24-48 hours....trust me I won't be holding my breath!

Joe

6/7/11

After 5 dell computers this is the most I spent on a computer, this laptop is by far the biggest hunk of crap I have ever owend.The tec. guy came to my house replaced mother board rmm, and hard drive. didn't fix the problem,he said he would be back next week with the same parts just to kill an other 3 hours of my life. Oh and btw this piece of sh@# is 5 months old. and if I get out of this one with out takeing a beating never ever again. my rating is in the neg. numbers

J Aguiar California

6/7/11

I purched a new Dell Alienware 18 and it has not worked from the time i opened the box. Now three weeks later 3 new disks over 10 hrs on the phone they are replacing my laptop but you have to order a new one first. They charged my CC again and put me on hold for a refund. Now it has been 1hr & 27mins on hold to credit my CC. So now i am a proud owner of a $ 4000.00 PAPER WEIGHT !!!!!!!! Dell Coustomer Service F*****G S***S !!!!!!!!!! NEVER BUY A DELL !!!!!!!!! I WILL NEVER BUY A DELL AGAIN !!!!

Nick t

6/8/11

On October 2009 purchased a 17 studio laptop at Walmart for $ 750.00 and in September of 2010 I called to check if there were any updates before the warranty run out.To my suprise I was told that the service tag I provided did not belong to a Dell computer.I told the people in India that I have the computer in front of me how could they say it did not exist.I have been calling Dell on regular basis to see if anyone can use common sense. To-day I called again and after 45 min. of run around they disconected me.My next step as I see it to bring this to the attention of the Illinois D.A.I have all together 5 Dell computers,2 laptops & 3 desk tops.
THAT IS IT WITH DELL .I will try to bring up this mess in the next stockholders meeting in about a montth.

Pissed off customer	6/9/11
Good luck with customer service. Made an order, was put on back ordered, canceled, they went ahead and shipped, attempting to return but now all I can get is folks overseas who transfer me and are clueless. DON"T BUY A DELL...

Dickson	5/31/11
I paid $259 for software support, i was tranferred to a company (BOMBAR), for over a week they could not fix my computer for updating. I called corporate 512 number, they keep tranferring me to the same company. Up till now my laptop is not fixed

Travis DW

5/31/11

Dell has the worst customer service I have ever experienced. I have spent 6 hours on the phone, been hung up on 7 times because they have transferred me to as many as 11 different people in India, placed me on hold and when no one answers, it automatically hangs up. I still have not gotten my problem resolved. They first lady that my daughter talked to, charged my account for something that we did not order, I have an extended warranty, but they charged me for a replacement part that should be covered (without my authorization). This company is TERRIBLE. Run from anything with this company's logo on it.

Deborah	6/1/11
you suck!

Irate Customer

6/1/11

I work for a big corporation and let me tell you them switching from HP to Dell is the biggest mistake they haave made. 50% of the time when I call, first I can't understand what the hell Bobby Lee is saying, 2nd they don't understand what you are saying either so its kinda leads to a dead end, 3rd when all seems hopeless they hang up on you cause they don't know how to give you the support you called for.

I'm sure if you guys hire people within the Amazon jungle they will work for a 1/4 of what you are paying the Indians and probably do a better job.

Listening to an Angry Dell Customer

6/1/11

Transfer, Transfer, Transfer!!!!! I am listening to a co-worker try to get an manager with Dell. She has been transfered so many times, they are all foreigners that barely speak English. She has a brand new laptop with monitor problems from day one. Just listening to what she is going through I would never buy a Dell computer. They all try to sound so courteous, knowing they are just gonna transfer you to someone else. I WILL NEVER ORDER A DELL JUST BECAUSE OF CUSTOMER SERVICE AND I'M QUITE SURE NEITHER WILL SHE. WHERE IS THE NUMBER TO THE MAIN OFFICE AND WHAT IS THERE NUMBER!

Phoque Dell

6/2/11

I needed a simple keyboard replacement for a laptop. 3 chat sessions, 8 emails 3 phones (with hold times exceeding 45 minutes) I paid for 3 day shipping and the day the part was to arrive, shipping was changed to 7 days. Tried calling "order support" and what I got was a script reading monkey that could do ABSOLUTELY nothing at all. Could not explain the change in delivery times, could not refund shipping charges, could not do ANYTHING other than try to sell me a new printer. Bite me I work for a large US bank and I understand why they dumped Dell as their supplier for desktop equipment

Charles Mullis	6/2/11
I have been very disappointed with dell`s customer service. They have not helped me at all with the problems that I have had with my order. The good news is that it has cost dell more than it has cost me as I am the one who makes all of the purchasing decisions at a very large enterprise corporation. We will no longer purchase any dell products as dell does not seem to care about its customers.

mike smith

6/3/11

Sadly, I have to say that Dell has lost their once held Edge they had on the computer market.
Have we seen this sceniero before? Their products are priced at market value. So why did I stay with Dell for over 10 years?. Customer Service was the key. Now I am with a broken laptop for 3 weeks with a warranty and I have been shuffled around so much.
4 faxes, 13 phone calls that total 11hours, 47 minutes of waiting time and then finding out from one support rep I am covered under warranty and another rep says no, and on and on. I will not give up trying to get my laptop fixed and I will not bother to write hateful blogs about Dell but they will never have me as a customer again inless it's a deal that maybe involves a computer part with no support.
Another Bites the Dust!

Vicki

6/3/11

Like someone else has said, I wish there was a 0 star rating for Dell. They are horrible. Their customer service is terrible. My boyfriend has been on the phone with them all day and has gotten the run around and no help at all. He had purchased a computer which didn't work as soon as he received it and called Tech support who came out and tried to fix it. They replaced video cards and the problem has happened more than once. This computer is a piece of crap. No one wants to help him at all. I warned him that Dell was horrible because a few years ago I had bought a laptop with them where the CD/DVD drive didn't work. I spent hours on the phone, finally got someone to send me a new one after I sent back the old one. The new one was broken too! So I had to go through all of that again. It was a horrible experience and I'd never buy from Dell ever again. Their customer service/support is horrible. I would love to know if they go through any kind of training because it seems that Dell just pulls people off of the street with no manners and no knowledge of what they are doing. They give you the run around until you're so frustrated you don't want to be bothered anymore. That way they don't have to deal with anyone and their issues.

Linden Tremain	6/4/11
Dell's Inspiron laptops just simply suck out loud. Sell your stock in Dell cause it's truly not worth a dime. I was a loyal fan and believer. That was before Dell got craven and greedy. They've lost a good deal of their market share and it's because people like me won't ever buy a Dell computer again.

GD	5/24/11
I WILL NEVER BUY ANOTHER DELL PRODUCTS AGAIN. CUSTOMER SERVICE IS HORRIBLE. I'VE BEEN TRANSFERRED SO MANY TIMES THEY DON'T EVEN KNOW WHERE THEY ARE TRANSFERRING A PERSON TO. DO THEY KNOW WHAT THEY ARE DOING---NOPE. ADIOS DELL AND I WILL NEVER BUY AN ANOTHER PRODUCT FROM YOU AGAIN.

DrewS	5/24/11
Laurel L I believe one is being organized at the moment.. might want to check back here. Or is there a way we can get a hold of you?

Chirstophe Douheret

5/25/11

I was trying to support an American Company but just realized that Dell has to have the WORST customer service EVER. I own 4 dell computors at home including the new Touch screen and just purchased a complete Main frame and work station for my business. This will be the last time that I will purchased a Dell product.
Dell does not stand behind their propduct so I will taker my business somewehere else an if you read this SO SHOULD YOU !!!!!

paula Kelly

5/25/11

Now it is 4:46 the man took the computer apart and what is wrong......They sent the wrong part. He got on the phone with Dell they now want me to ship the computer back and another 7 days. I have been without this computer for 3 weeks and another week. Another day from work and all my time. What can I say for your warranty......nothing good. And you know what the most expensive computer I have bought out of the 6 that I have bought. Check my records and you will see I trusted Dell computers but how do I feel now....

Paula Kelly

Writing to tell you I am still having problems. Not sure what is going on with the service from Dell. They finally after another 2 hours on the phone, said they were ordering a motherboard, another hard drive, and memory. Was called today said they would be here between 2:30 and 4:30 which i took off from my job to meet them. Here it is 4:00 and no one has showed up. Not only I had to take off work to go and pick up the computer from my grandson but taken off to sit on the phone hours at a time to diagnois the computer. You call this service and it was to be at my convience. You don't even know the hours I have spent on the phone and the hours I have taken off from my job to get this computer fixed. Does it not make sense to send me another computer if you are going to have to replace everything in the computer. That would be too easy and I have another 2 to 3 hours to get everything loaded on it. And with all the problems I have had you would think they would have sent me the Microsoft Office free. No paid $140 to get that which was wiped off the computer because of all these problems.

I hope this gets to the correct person which I know someone will get it.

Thanks for your time.

Paula Kelly

From: pk1951go@verizon.net

Date: May 11, 2011 4:07:01 PM

Subject: Dissatisfied Customer

To: michael_dell@dell.com

I am writing to let you know how disappointed I am in Dell. I have bought 6 computers from Dell in the past 2 years and never thought I would have the experience that I have had. Sunday I spent 5 hours straight (check the phone call) with one of your Customer Service people. After 5 straight hours and my mothers day gone, I was told I needed a hard drive in the computer. This means that everything I had on the computer was lost because they put my computer back to the factory. All pictures, music that I had bought, and a Microsoft word which I had bought through my job as a download. This was the only thing that I wanted Dell to make good for me. They said I would have to call Microsoft as I do not have the email with the Key #.

Could you please have someone call me and I will tell the entire story?

Thanks for your help and hope to hear from someone soon.

Paula Kelly
214-793-2526

dominic

5/29/11

I orderd a computer and before I recevied it I called to ask simple questions about my order. and could not get and anser so I decided not to keep the computer I have not even opened the box becuse there service sucks bad real bad and now I have called them 4 times 4 diffrent days and still no shiping lables and they want me to pay restocking fees I will not pay for restocking for bad service becuse its not the computer becuse I havent opened it SO I DONT KNOW HOW IT RUNS its the SERVICE.thats the return reason dont buy DELL

Arthur Peoples	5/29/11
Let me tell you if I've have known that Dell was this bad in customer service I would have never bought a single thing from them. I wish I would have done my homework before making a major purchase. Dell is dead! Never again!

H. S.	5/30/11
I just want to say that I agree with all of the above reviews.

Alfredo

5/20/11

Bought 2 laptops; the mouse was shipped to my office and the laptopos were shipped to a wrong address. Have been calling Dell 3 times a day bc their "tools" are down, cust. care system has been down for 4 days! It is a joke, a large profitable computer corporation cannot fix their computer system? what is to be expected about the computers they sell?

Customer service in India is another frustration, they tell you to call in 2 hours, at the time they are closed. Or to call tomorrow or Monday. I buy 1-2 laptops every year but these are the last 2 I buy from Dell. From now on its HP.

Definitely need a ZERO star on this rating because 1 is too much for such lousy service. Mind you the invoice is for over 1100 USD.

ihatedell

5/15/11

I said I would never buy another Dell again and then did and was immediately sorry. I called tech support for a problem I was having. After I waited for the return box for 2 weeks I called back and they had sent it to the wrong address even though I repeated my address to the FOREIGNER about 20 times. I finally got the box and sent in my laptop and was surprised when I got it back relatively quickly. I booted it up and it had the same problem, so I called, was transferred a million times, the call was dropped just as many and finally got another foreigner who explained to me that they found nothing wrong. OMG The power light is NOT coming on--there has to be a problem somewhere and the other issues. So basically, you don't find a problem so u send back the sh*t without repairing it. I asked for a supervisor and they said they would send me another computer which they did--refurbished--guess what? the power light still does not come on. It was probably the same computer. I didn't even bother calling back. So now here it is several months later and I have new issues on a computer I rarely use that I paid over $500 for. I called and got a foreigner who kept calling me kathy after I told him there was no H in my name--verified my email address a million times (I never got an email) and was supposed to get a return box in the mail, which I didn't get. He left a voice mail for me and I couldn't understand a word he said. I called back, waited forever, finally got someone and got disconnected twice--the third time she had to transfer me, but before she did I had to give her all my info again even though I asked for a supervisor--guess what--they had the wrong address for me that I verified a million times for the foreigner--then guess what wrong dept!! I got transferred again and waited and waited. I waited so long my cordless phone died, so I never got to talk to anyone. I am on call with my job and don't have all day to be on the phone with idiots. The laptop has also caused a permanent scar on my leg where it burnt me. I will NEVER buy another Dell. I explained the first time I got a foreigner that it was crucial that I get this box QUICKLY because I was moving in a month and had to have time to send it back to them, be repaired, then mailed back to me BEFORE I moved and now it's a week later and no box. Also, they told me I would have a year warranty from the time they sent me the refurbished computer and it's been less than a year and they tried to charge me to trouble shoot the problem even though the notes said it was less than a year. You can't use online support because it says its out of warranty when it's not. I can not get any help with this and because of a bunch of idiot foreigners I am stuck with a lemon of a computer. They should be sued.

Dell customer in NC	5/16/11
I was under warrenty when my computer had all of these problems. Dell has continually given me the runaround and has not fixed my computer yet. I paid $1800.00 for your so called "top of the line computer" and it is junk!!! I will get in touch with everyone necessay to fix this problem that Dell has created.

Tim	5/18/11
How do we get any issue resolved? I spent 2.5 days on the phone with 3 PEOPLE who said give me just a moment to pull up your info. That started at 6:45 last night and it ended at 12:45 this morning with less of an operating computer than what I started with. Last words were that All disc would be sent to me within 72 hours. Right

RAVINANDAN PRASAD SHARMA	5/18/11
Dear sir Admin Manager if You NEED dELHI cITY Room Reservation Then Please Call me We Have 12 Hotels IN dELHI sUNSTAR gROUP SALES GM- Ravinandan prtasad sharma cell-9910743822

Major Problems with Dell Laptop

5/19/11

I bought this Dell laptop which is Inspiron and it has so many major problems which I got so upset. I bought an Inspiron laptop in July last year and after I received it, the mouse did not work properly. So I had to turn off then turn back on so it could work. I called Dell support and spoke to supporter team in India, then it took me 4 hours for them to try to fix the problems but it didn't work. I told them that they suppose to exchange the new one for me but they said it was 35 days or so, so they could only try to fix the mouse. I got tired of calling them so I just put up with it. Then a month or 2 months later, my screen started blinking and breaking up, then it turned blank. I called them to report the problem then they sent out a tech to replace my screen, motherboard since the mouse didn't work, and the cover to be nice. Then now, the I tried to use the webcam for skype but it also didn't work. It is so unbelievable that I have to go through all this frustrated of calling, waiting, and transfering around over the phone. I thought Dell computer was good and it would be better than Sony and other names so I bought this Inspiron and thought it would work better than Sony, Toshiba, and others. But I very very disappointed it not worth the price and caused too much time to deal with it's problems. I would not buy Dell computers again and I will not recommend any body to buy Dell products again. Too much headache and too much time consumption.

Laurel L.

5/19/11

Every post I read sounds like I could have written it myself. There's no need to say more because all my issues with Dell have been exactly the same. I just wish I knew all this before ever purchasing a dell product WHICH I WILL NEVER DO AGAIN. I'm thinking small claims but if we could all join forces a CLASS ACTION LAWSUIT is definitely the way to go. I'm informing everyone I know and posting this website on facebook so that consumers are forewarned. Also, if anyone has commenced a class action we all need a general site where we can get in touch with the law firm that will be handling the case. I'm putting this word out and will check back to see if someone has knowledge of a suit. I will also be contacting the BBB.

Laura Wojtowicz

5/11/11

Charisma Seguro, Sales Professional, on May 7, 2011, lied to me and said $62.49 was going to be a month of service support and I was going to get email confirmation on it for any trouble of my dell laptop. It turned out to be single incident, Level 1. So I cancelled with Based Support Supervisor (I heared the name Sonny) to give me credit of $62.49.

May 9th-$62.49 became positive. and today, May 11th there is a duplicate of $62.49 for the same thing instead of a credit of $62.49. So I immediately called.
First call---49.39 minutes, second call---32.39.....nowheres but transfers and transfers, reference numbers: 654-850-312 and 835-078-217.

I've talked to Chris in resolutions with the ref: 654-850-312.
I've been transferred to: 1800-624-9897 3 times,
1888-257-6372 5 times-back and forth,
1800-822-8965 ONCE, because the guy says their "based support department is not responsible to issue the credit (even thou I was transferred over there because it came over there from the supervisor who did it instead of the credit) and he hung up on me by putting me on hold for the customer care solutions-the same one I was transferred from.
1800-289-3355 is the original phone number saying I needed to call in THREE HOURS FOR THEIR COMPUTERS TO GET BACK IN WORKING ORDER (HA!)
1800-283-9597 IS THE SECOND phone number Chris in resolutions, but now I think resolutions has another number because I spoke to other numerous times.

The time I quit, is when I got hung up on from 1800-822-8965.

After reading all the previous complaints, I know now, I have been taken on PURPOSE by Charisma Seguro for commission. And And I may have been taken again with the double charge from the supervisor for complaining. And And I may be taken again from all the run-arounds departments who don't want to handle their responsibilities and stand by their products and their company and Michael Dell.

{And Shame on you, Michael Dell for not have a real phone number listed as your Corporate office. Can't you stand on your own two feet and face it like a man?}

WOW!!! This looks like a SUIT! After this letter, I am sending this by fax: 1512-728-7100, then to the BBB, then to my mom's-my lawyer. What a piece of work!

Now, Mr. Michael Dell, there is a couple things going for you, your site references-links-updates etc, and some of your employee's friendly disposition to not loose it under stress.

I am not a mean person, but I have to be honest, Ms. Charisma Seguro needs to be discharged before she causes more harm to others. I need my double money back OF BEING double charged for services never rendered. I want an apology for the runaround transfers-waste of valuable time because of Ms. Seguro and that extra charge by that supervisor. Just think of the needless pay you have given for the time spent on like my case. (figure) The many transfers were ridiculous! Lastly, Mr. Dell, stand up for yourself, and put your true Corporate phone number up on the site once a month (suggestion)for those personal caller complaints/suggestions/brags/special hires-I DARE. (yes, that means you will have to change it once a month---
figure: strengths/weaknesses (downfalls/victories---plus/negatives)

Yvonne Merrill

5/8/11

I received a Dell Inspiron n7010 laptop for X-mas 2010. I did not get a chance to set it up until January 2011. At the end of April after less than 4 months use it began having issues with start up. On the Dell logo screen the start up bar would advance only 3/4 of the way and stop, the computer would not boot. After powering down and re-trying several times I called Dell. After spending my entire morning on the phone they had me Restore Factory Setting and the computer worked again for about a week. Then the issues began again. This time the system would boot all the way to the desktop and bottom task bar icons but no further. Nothing would open, not the applications, not the web browsers. After a day of trying myself to resolve the issue I gave up and started again the next day experiencing more of the same. Finally windows started popping up, "Dell Action Center" (not responding) 2 important messages, but clicking on the offered choices reverted back to the original window. So, after two days of trying I called Dell again. After spending 2 hours on the phone I was told I had critical software and registry issues. So, I asked for the return department, which I never got but bounced around and told I needed a Software Warranty, saying everytime the computer is turned on/off software updates occur and may not load correctly because of ISP connections/interuptions causing compatabilty issues. They wanted $239/year or $120 for a one time repair with a 3 day guarantee to fix my issue. Even though I have a 1 year warranty with purchase I was told it only covered hardware and I had a software issue. And they refused to take the computer back. Dell said I was not using the computer proberly and the $239 fee would cover correct usage.

Since I was not confident in the product, had trouble understanding the techinicians because of the language barrier I was extremely hesitant to lock myself into investing more money into a questionable product. I simply did not want the computer. But Dell was not amenable to a return nor a repair.

Therefore, I gave up on Dell and turned to my vendor. Luckely the computer was not purchased directly from Dell but from a home shopping network (QVC). They immediatley agreed I could return it when they heard the problem I was having,which makes me think I was not the only one.

I have a little Asus notebook and I do the same things on it I did on the Dell, it has the same antivirus as the Dell and it works the first time and every time and cost 1/3 as much as the Dell.

Goodbye Dell. I will NEVER purchase a Dell product again.

Don Morrison

5/9/11

I have had an issue with my Dell computer where I keep getting a blue screen. I was told by a Technical Service rep that I needed a new hard drive. After purchasing the new hard drive, and atechnical support warranty, I still get the blue screen. The techs now tell me that I have to purchase another warranty for them to fix the issue that was never corrected in the first place. I have asked for numbers to corporate office with no help whatsoever. This has been the worst service I have ever gotten with any product support. I will never buy Dell again and hope those that are reading these post know that they will be subject to the same treatment. It seems once you've spent your money, no further assistance will be provided.

V Marks	4/28/11
I so wish that I had seen this forum before purchasing a Dell desktop! It has been a constant headache for 10 months and 2 computers later, I still do not have a working computer. Technical service is a joke. We will never buy another dell and will discourage others from buying.

	4/28/11
I just received my new 560, it was packed in a box with no packing.... it moved around and wow... when I opened it, the side panel was half off... I returned and want order from Dell again....Terrible Service..

kathleen	4/29/11
I have had the worst most horrid and most disturbing RIP OFF COMPUTER CO I HATE DELL COMPUTERS THEY SUCK

JoEllen Eggers	4/30/11
This computor corporation has degraded all toher computor companies. I have bought five desktops and one laptop, and this is the LAST. I am contacting the FTC and the

JoEllen Eggers

4/30/11

I cannot believe this company is still in business as poor as the Management Is (CEO) Michael Dell. They will turn around someday, look behind them and see that they were the lastest computor company and now are operating at a LOSS. You are truly the lowest form of business support for the consumers that I have ever seen. I am writing a letter to the FTC explaining how you could improve your operations and most likely triple your net profits without stealing from your consumers. I also feel that the Magnuson-Moss Warranty Act, the federal law that governs consumer product warranties. My husband is a retired totally disabled veteran and cannot assist myself completely.

Verne

4/25/11

Here's a post I just made to my Facebook page... WARNING!! WARNING!! WARNING!! Do NOT buy any computer products from DELL!! Even if you pay for it, you will not get any service. They refuse to get a service tech that speaks English! They refuse to transfer the call to America. They refuse to give a phone number to the Corporate Office. I paid for a 3 year in-home extended warrenty and can't get any service. The laptop is only 6 months old.
Dell financed this computer for me. I will make another payment when I get the service that I paid for. Anyone want to bet if they will call me if I miss a payment?

Tom M	4/25/11
Like many others, i regret that zero stars was not a choice. I spent the ridiculous amount of time spent on hold by going online to my stock account and shorting Dell stock. Perhaps I can make back part of the money I wasted on their products when their sorry-ass customer service catches up on them and causes their stock to tank.

Bob	4/22/11
Last week I called Dell for the next business day night and weekend service. They promised a service man would contact me Tuesday and be out that evening. I've been calling since then it is now Friday. A full week so much for next business day. I give them 10 negative stars.

kyle beausoleil

4/12/11

I bought a dell about 3 years ago and have had nothing but problems with it. 3 months after I received the computer the harddrive crashed. I tried to get dell to send me a new computer explaining to them that I had received a lemon. They told me that is past the 21 day return policy and assured me that there was nothing wrong with my computer. So the sent me a new harddrive, but infact it wasn't new at all, it was a refurbished one. Real nice! Any way about 6 months later the mother board crashed. Had to have someone come out to replace that. Then over the course of two more years with being completly unsatisfied with my computer, I have wasted many hours on dell chats. Issues such as I can't install internet explorer 8 without my pc freezing etc. etc. Now here we are almost 3 years later and I had someone come out to put a new fan and heatshield in my pc and when I got home, I couldn't even turn my computer on. So I call dell supper again, and they have me run these tests on place me on hold. The representative, who is fronts india by the way tells me my motherboard crashed again! Now I am furious and want to speak to someone who matters, preferably an american from dell headquarters, and all I get is some indian f@#k who doesn't care about me or my reacurring problems! I tried to call the number at the top.of this page, and all it does is send me back to customer service in india, as if there aren't enough americans out there without jobs dell has to out source its jobs to a forign company.

farmers agent	4/13/11
Why can't Dell hire english speaking people that you can actually understand. I have been trying to get a refund on 3 different printers I have returned due to not working. Why not bring the business back to the US where you can hire people we can actually understand. This is where we spend our money not overseas in some god awful place.

Vinny Androsiglio

4/17/11

I have been trying for 2 days to get a problem resolved with Dell Customer Service. I don't think they know what the term service means. They play a switch game and switch you to different people in different departments. If the rating scale went below one, they would be so much in the negative they couldn't dig their way out with massive construction equipment. All I have been trying to get is a user name and password to fix the problem. I never entered one when I purchased the thing but they keep telling me I need to enter it to get in. I have been an Apple computer person since 1996 but had to cave to PC because I couldn't afford the Mac I needed. The sad part is you can't understand Dell's tech people because they have an Indian Accent. They want to sell me a warranty but after reading the reviews on this page, they are out of their mind. Tomorrow which is Monday, I am calling the local news media and will try to get them to help. Maybe everyone should do the same.

Bruce Smith

4/18/11

After four techs and 10 hours My lap top has been stripped to the bare bones of software and all of my files have been lost. I no longer even have a word processor.... It was only free as an incentive to buy? What?

I can't list the features that no longer work including the web cam, wireless internet and McAfee.

And for this I paid an extra $248.00 service fee.

I am now the owner of a $1500.00 piece of junk.

James S. Jones

4/8/11

I have been trying to get a Manager on the phone for over a hour and I am still on hold. Last Night I had a simple problem I was trying to get Resolved . I got hung up on by a software tech, Then a supervisor refered to me as you people . And I just got hung up on again. This is getting very rediculous. I just got hung up for the third time ,as we speak. I am steadly being hung up on and getting mader.Do I need to take this issue to you or the president of Dell. A manager just hung up on me.And I have spoken to 15 people onthis matter . Managers,Supervisors And technicians. And no one will take a complaint from me . I suggest you terminate all these want to be service reps. the names are, Dave (supervisor), Jimmy Adams, Gloria, Funum,Beljeta,Calvin,Karan,Teky,Mungy Nancy,Raji Id #232641, Shilpa ID# 938953,Shawn ID# 142885, Anthony ID3155373,Sam ID# 168190, Dave, AJ Manager.And I just got hung up on again. So do you plan on Handeling this Since it seems I can not talk to a person with good since.

Really "ticked"

4/7/11

I ordered a new printer for my boss on our business account with the one most important issue being that it accept a particular cartridge that we stock in the office. They sold me a printer that DID NOT take that type of cartridge. After all the questions I asked, statements, triple checking "are you sure", I said probably no less than 12 times. Oh yes, my salesman was sure! Idiot, wrong cartridge and they won't even send me a black ink cartridge as a courtesy. I can get that type of courtesy from any other company I do business with! Guess what Dell, the Apple computers are looking real good to us now!! I can't even say it was nice doing business with you. Every step is a hassle. Hey Dell, word is out you're headed downhill fast. Have you read your reviews from all of your "FORMER" loyal customers? Shame on you Dell. Guess you will being doing even more business overseas, because you are burying yourself with the AMERICAN consumers. P.S. We won't miss you Dell.

a mad black woman	4/4/11
i will no longer pay my bill at dell until i speak to someone that speaks english. they charge for warrant twice i paid onces, now hey want me to pay again for hardware that i paid to be covered now they want me to pay again i will be reporting them to bbb about there warrany on my lab top.

Boanergas

4/5/11

Ditto on not doing business with Dell again. After several stops at local retail stores recently to buy printer ink, there is none. It appears dell is cutting out the middle man. No problem with that, except to order on line Dell wants more personal info than is required to do a simple order. sa: ss number. When pigs fly!! Then you get to speak to someone in who knows where to make a $ 50 purchase. My advise to dell is. Be careful how you treat your customers. You may go bankrupt.

Buy American...

ahmed moujahid	4/5/11
hi my name ahmed moujahid this my tag 2dccnn1 i have terrible customer services i paid for the soft ware they was helping me know they said i dont have soft ware warranty they keep switching me to deferent department i spend 3hrs to 4 hrs a day its not fear why i have to stress my self with people all the time thank for dell poor customer services this my number 310-350-8951 thank

Thomas Anderson

4/2/11

So I selected a desktop PC and monitor on the Dell website & went to the check-out screen. It asked for the shipping address, which I entered. The next screen I put on my credit card info. Next screen tells me the billing address must match the billing address of the credit card or your order won't be processed, but it hadn't asked me for my billing address yet (which is different from my shipping address). I go to the next screen and it shows the shipping address automatically filled in as the billing address. I go to edit and change the billing address, and the website changes my shipping address to match the billing. After a few more times changing both address, I figure I'll wait till the end and see if I get a final approval screen which might allow me to change the addresses before I confirm the order. Well, then comes the "Verified by Visa" screen. This is an "optional" service for verifying your card, that I didn't want to sign up for. Guess what? If you don't sign up for this "optional" service, you can't continue with your order! There is no way to decline this "optional" service! You can't go past that screen. So I click on the "Chat" button at the top of the page to ask a Dell rep what to do. I click chat and a screen comes up saying that I've reached a link that doesn't exist. I open another browser tab and search for Dell customer service and finally find a working chat link. The rep on the chat screen says I can place the order with him through the chat, which I do. So I don't need my Visa card verified if I order through Dell online chat, but I do if I want to just order through Dell online. Wonderful.
Now, since I don't want to make this into a novel, I'll shorten this to tell you that over the next 2 days, I had to call Dell 8 times, and they called me 3 times...I talked with 23 different people in 5 different departments, including 1 call where I was transferred to 7 different people. Why???? Because I was told my order was on hold for verification. One of the phone calls I made to them, I talked to 4 people. The guy who answered told me my order was on hold, he transfers me to someone else who says my order has been verified and has gone to production. I ask if he's sure, because the previous person just told me it's on hold. He puts me on hold, and someone else picks up. I explain the whole thing, and she checks and tells it's still on hold waiting to be verified. I tell her the previous guy just said it's gone to production. She says she's transferring me to some other department that will be able to help me. A different guy picks up, I explain the whole thing, he checks and says it's been verified and everything is good to go.
That's the way most of the 11 phone calls with Dell went. In addition, I got disconnected 4 separate times while being transferred and for each of those 23 different people I spoke with, I had to give them my order number, name, address and explain the whole issue from the beginning every single time.

I'm amazed that a big company like Dell absolutely does not care at all about customer service. These people in India can not help you with any issue that is not in their scripts! A few of them I could hardly understand. I only scratched the surface here about what went on in those 11 phone calls. It was a horrible experience that I will not repeat again. My next computer will most likely be HP, just because I will not put myself through the agony of Dell customer service.

Sara Marotto	3/30/11
Is there lower than one - Is there some one with a brain at DELL - you people are ridiculous - but then you get what you pay for - one american can do the jobs of 25 indians - dell has ruined its company

Non of Your Business Dell

3/31/11

DELL YOU SUCK. I have had seven different delivery date. If you say you are going to delivery on a date. You deliver. I know a lot of people in high places and I can guarentee I will tell everyone never to get anything Dell. I am pissed off at the disrespect to customers. I want a full refund of my money and my order to be shipped to me for free. I will sue you if I do not get my order. I can guarentee I will win since it seems you have a lot of people disliking you. I will get my order and if that means I have to come get it I will. I think your company is a bunch of bull and you make money off people and don't delivery. Dell is no longer a good company. I am so proud to not have a dell. The stuff I ordered was for my mom. And SHE FEELS LIKE SHE IS GOING TO HAVE A HEARTATTACK BECAUSE YOUR COMPANY HAS STRESSED HER OUT, CAUSE SHE NEEDS THIS STUFF. So if my mom has a heartattack its all on you. I do plan on going as far as I have to to make sure dell goes down. Thanks a lot for nothing. And by the way you don't even deserve a 1 star rating.

Never again Dell

3/25/11

I purchased a $ 2500 Laptop, issues from day 1, they shipped me the wrong product and kept replacing parts only to find out they did not send the right one to start with. Since then it has been two years, I have been through 4 hard drives, 3 key boards, 2 computers, 2 mother boards and then I started getting the Blue screen. I called and requested a replacement of what was supposed to be a top of the line business computer and they give me the run around, transfer me several times so I can re-explain it over and over again and never get my issue resolved.

We purchased ours through the business side of Dell too, which is supposed to give much better service than the individual only 1 computer. I am very dissatisfied and frustrated. We are getting ready to purchase 10 high end units for over a $75K and all I can say is, I will never purchase another Dell again!!

barbara

3/25/11

I will NEVER buy a DELL product again. My laptop is 6 mos. old and I have had to call tech support beginning Sept.17. My computer continues to have viruses, sometimes, 20 viruses a week after is was SUPPOSED to be taken care of the week before by tech. support. I constantly get connected to all different depts, and I have to repeat the same info. I have spent about 20 hours to the phone calls and DELL ASSIST for this 6 month old computer. I have gone long periods of time not being able to use the computer, but rather, spend time having it fixed. Last night I was told by TECH person that I would be able to replace my computer after he offered to install new software to which I declined. This product has been a nightmare to me and I would like to start over. The technician connected me to customer care. He said that there would not be a problem. Customer Care told me that they could not return this product and connected me to hardware support. DELL has POOR customer relations and I have told all of my friends about this. They now say that they woild never buy a DELL product. No one would connect me to a USA office either!!! Terrible company to deal with.

JackMe Off	3/25/11
I'm giving this web site one star. What is the point of a forum that we can all rant and rave for when I am searching for the company corporate headquarters. That's what Google said this site was for and all I get is a stupid forum for rants & raves. Give me a big f'ing break...

angry_customer

3/26/11

RIDIC!! I just finished speaking to a tech support for 2 hours and a half and being on hold for 90 percent of that time. Everytime I tried to talk he would interrupt me. If I did get a word in, he would ignore me and wouldn't say anything to answer my question. DELL is a JOKE. I have been sent e refurbished laptopt to replace the first one that completely crashed after only 1 year, and now this replacement has had its hard drive replaced twice within 3 months. Two days ago they replaced the hard drive for the second time and it ended up missing so many softwares that should come with the laptop originally. When I called, he told me I would have to purchase many of the softwares because they were "trials" bull shit. I have owned other pc's and other laptops before and none of them had me pay for a microsoft works word processor or adobe. Those come with the operating system. They're a ripoff and I'm going to tell as many people as I can to NEVER EVER EVER buy a DELL product. I'm trying to find a number for corporate to get my money back for my laptop and the peice of shit warranty.

Debbie

3/19/11

I am looking to start a class action lawsuit against Dell. Everyone seems to have the same complaints - poor service or none at all, tech support trying to get money to resolve issues that are their problems to begin with, and the list goes on and on. I have spent 6 hours on the phone with Dell trying to resolve an issue they claim is my Operating System is no good. Well hello ...I just bought the computer 2 months ago and haven't added any 3rd party software. So it would seem to me that they installed an Operating System that was defective. Additionally they charged me $199.00 fora year of support and still can' fix the problem. $199.00 and I have to sit at my computer for 6 hours for them to figure out the problem, they should be paying me. I live in NJ - if you have a legitimate problem and are interested in joing the lawsuit - you can e mail me with your info. I have to have your name too.
Thanks. dscap1126@gmail.com

Garner	3/21/11
India has given up on my 1564 (still under warranty) and no one at Dell will talk to me. Legal action next.

jeff

3/23/11

received replacement NEW studio 15 after refurb had motherbord,hard drive replaced in 2 week period, now have a refurb xps. immediately out of box power supply not for US current- optical drive doesn't work. have spent between this & previous laptop 3 weeks without a computer. now into 8 hrs. on phone with being cut off at least 6 times. they are completely worthless total jerkoff company who cares nothing about you once they get your money!!! RATE THEM A MINUS 20 OR LOWER! avoid Dell at any cost!!

Susan Winters	3/23/11
Call This number and push "0" for an operator 972-577-6541

Don (Former Dell Employee)

3/24/11

The Stars are simply for me.. not Dell..

Depending on the system and the level of Warranty you buy there is US based Tech support available for ALL Dell Customers. They are quiet Excellent. Having worked at Dell for just shy of 2 years I can Assure you.. all the sales people you will get are painfully aware of how bad things can be with the people in India as Sales reps and other positions here in the US have to Deal with them as well. On a different note For ever complaint you see here I can honestly say we get just as many if not more compliments about those in India (albeit not much more) It is really a hit or miss situation.

As for the US based Tech support. I have heard good and bad about them as well, but a lot more good. To get this you have to be willing to pay extra for it. One thing you have to remember is that Dell is a GLOBAL company.. meaning they do not do business in just the US. It is very expensive for a company to have multiple Tech Support locations. to handle all the countries they do business in. Therefore they have the main location ion India and the premium locations (again you need to pay extra for it) in the country you live in. And if you think this is bad.. Out of all PC companies Dell has the Best Tech support and customer service as rated by various independent sources over the years.

former dell customer #2	3/24/11
Yes, customer service is poor with transfers, hang up/disconnects or return to the phone do loop. How about that printer I purchased that had no POWER CORD? Had to order it separately after I had spoken to 4 people. What poor business planning is that? I get no power cord and there are "no provisions for returning a product." Can't use it, can't return it. I won't buy another dell product.

Louie McGoldrick

3/15/11

There should be NO Stars attached to any Dell product or agent. The supervisiors are the worst. To restart my printer I went through days of torture and then verbal abuse by people that have no idea of what you are saying other than the scripted lingo put before them by Dell who is paying for cheap labor and Enlish slang.

America wake up stop supporting this kind of cheap labor and horrible treatment of we the customers. DO NOT BUY DELL!!!!!!!!!!!!!!!!!!!!

Sick and Tired	3/16/11
Dell has just lost a long time customer for home and business. I am tried of the run-a-round! Being hung up on and the fact that I cannot speak to someone in the United States. Big business has lost touch with who pays their bills.

Krystal Shuler

3/16/11

DELL Corp. stole money from my bank account even though they was told NOT to take money from account and that they was not AUTHORIZED to remove monies from account. CSR Bria(employee #881081) is the one who preformed this action against my will! After over 100 hours of phone calls and conversations with Customer service..finance dept. We still not had this money refunded and problem corrected. THIS IS THEFT!! DO NOT EVER TRUST DELL CORPORATION!!! I am going to start a Class Action(1983) Civil Suit against DELL so if you would like to join me..please call (765)667-8565. I will never again TRUST DELL again and NEITHER SHOULD ANY OTHER PERSON WORLDWIDE!!!

jon

3/12/11

Just spent all afternoon, on the phone, trying to purchase a Dell desktop. Finally struck a deal and agreed to let the salesman get an extra commission buck by applying for the Dell credit. Someone identifying themselves from Dell (even heavier accent and difficult to understand) called me and wanted SS#, DL#, DOB and more. Having already spent nearly an hour on the first 3 calls/call-backs I told him he should have all the info needed because I had already been approved for the Dell account. He wanted to argue that they need this info. I told him to cancel the order and account. All of it.

I called back to get a corporate phone number and after being transferred, disconnected and transferred a couple more times, I was told that they don't have any way to give me a corporate number.

Wish I had read this column before spending all this time with Dell. Going to search this column for HP.

Carol

3/7/11

I was looking for the corporate address to send a letter to say I don't think I should have been charged $175.50 for a replacement battery for my "Dell" Insprion 1750. I purched 11/09, The battery only lasted for 3 hrs, The replacement battery is lasting for 6hrs. Seems like I did not get a new 9-cell Lithium Ion Battery with my original purchase. I read everyones comments, Looks like I will be ignored by corporate headquaters.

When a company does not put their customers 1st, something is wrong!

Dell customer	3/8/11
I ordered for a dell laptop on Feb 11 2011. Sales executive keep on calling me till i make th payment. Once the payment is done, no news from them. They wont even reply for my mails. Its almost one month now. I made a big mistake buying dell laptop.

FAMILY

3/9/11

Join me in complaining to the Federal Trade Commission. If enough complaints are received, the agency will take notice. If you have photographs, they must be sent by mail for post 9-11 security screening, so call the toll-free number on the FTC website after you do an online complaint and receive a file number to your e-mail. Note Michael Dell, CEO as the company representative and title, not the useless staff at an outsource site. The games Dell plays include worthless extra $300 complete care, e-mails form USA staff with telephone numbers and extensions that merely go back to the same overseas lines. We were told there was no way a used system was sent, despite noting that programs on the unit that predate the purchase were not from aliens. All companies recycle returns, so to be told a bald-faced lie is common meanness or naivete (doubtful). Let Dell go the way of the many defucnt and bankrupt corporations, never resurrected, because it is a sure thief! The numerous issues with not one, but two, Dell laptops would be a thick bestseller. 1) E-mail me, but be warned that I do report spam and phishing scams to the FBI and state law enforcement. 2) Put DELL ISSUES as the subject, and send to jibrily2002@yahoo.com until 31 March 2011. We are Jill, Brisn and Lynn (jibrily).

angry person in nj

3/9/11

All of the above comments in some or another has happen to me.I purschased my lab top in december. I had same problem since then plus new ones. You call thewhat I call around the world help line. "YesI can help you do not worry. When you call you talk about 10 people put on hold for 45 minutes, if your lucky you don't get disconnected. So you have start the process again. When I did get a person, they said it was my internet connection. So, three times I had my internet provider into my home, replaced the line, rator and double check with there own computer. I called dell again for the same proble 9 people later testing the computer they could not get into.They sent gentlemen out Feb 25 2011 replaced the board, That gentlemen said nothing was wrong I did get some site but not Internet explore. Oh well, why not we just add one issue to the main issue. I also noticed I had Word and excell prior to the board changing, now I don;t. I called Dell again inform them of tat least you can get some sites. YEs that is improvement but i need to get my email and being I paid $800 for a lab top I would like to work, but I guess Dell thing if they get some items solved thats enough. I did get a printer with this lovely lab top but there issues with it, If it taking from December 2010 thru March 9 2011 not solving my lab how long do you think fixing my printer issue going to be ???

I have asked to speak to a supervisor, that lovely gentlemen did have the brains to put me on hold. I heard talk to another Tech, tell this lady your a supervisor. Ok.I humorednhim. Thank him for playing the role of supervisor. I would like to talk to someone to replace this computor. Don;t put another one your friends on the phone. I realy don not want to role play with any one elsie.I want my computor fixed,

They do not hand out numbers and I cannot get the person who sold me this LEMON, 'Oh buy the way Whats the Lemon Law????

Another issue I have, I paid the computer off. My mistake. Then I had to buy software and hardware Tech service, ok, I purschased that $249.00. Haven;t received a bill yet. They told me don;t worry about that, there running behind. Oh yea, I be they will report me to the credit bureau for being late... How could I be late if you don;t send out a bill I cannot pay. I will never never by a Dell again. I want my computer replaced or my money back. Thank you

nancy	3/10/11
I am not even trying to solve an issue. I merely wanted to speak with someone in their purchasing dept. This is ridiculous how does one do business this way? I too got India and they may be cheaper but you get what you pay for..

Pissed OFF Ex- Preferred Account Holder

3/4/11

Back in 2003 I started a Dell account and yes, They seem to like to charge you with something you don't have. I had gotten a couple of computers and printer for my sister when I opened the account. For her business. She changed her mind and refused delivery. According to their warehouse they received everything back. Yet they were tring to continue to charge me for the printer. Now back then after hassling with 2 of their so called upper management in FS, I was able to find the corporate phone number called it and made a major complaint. Now 8 years later even though that account was closed by them for inactivity (i hadn't used it again)I decided to give them a second look. Well apparently I didn't know the account had been closed. Went to try to use it. Couldn't so filled out for a new one online (their website said my old one may have been closed for inactivity after 2 years). They turned me down for get this too much active revolving credit. I was surprised since I only had now I though just 1 card with very little revolving credit on it left on my report. Checked my credit report and low and behold my old Dell account still showed up as still active by Dell. They never reported it to the Credit Bureaus. Called Dell today to find out if yes it was closed or no it was not and if not why could I not get the information I needed to order a computer I needed 2 weeks ago. Well they said It had been closed but could only inform upper management that it needed to be looked into. No they were not going to re-review my application. Even though it was their fault they didn't report to the credit agencies. Back and forth for 2 hours being transferred. Don't think I will use them again unless they fix this issue. I have already reported this to both the BBB and the FTC today. I will get intouch with the credit folks later if they have yet to fix this.

Rosalind Goldfarb

3/5/11

Sir;

I have owned a Dell compuer and printer for about 7 years. I have enjoyed their use and found your technical help most courteous and useful. However, within the past year (2010-2011), I began to have trouble with the ink cartridges I bought directly from you. The first one leaked. Some cartridges later the printing became uneven. Last night I began to have the same problem with missing lines and letters so I called Dell to ask about returning the cartridge for credit. I tried to explain to the person to whom I was referred (after reaching India and being most courteously referred)) that this was the third cartridge with which I have had problems but that it was an intermittent problem and that most of the time the cartridges worked fine. I also said I did not think it was the printer because I never have trouble withe the colored ink. We went back and foth for a while, the lady insisting that I was allowed only 21 days to complain. Well, if I buy four cartridges I am not likely to use them all in 21 days, I said. At that she hung up.

I was very disappointned in this type of behavior. I am in business and I still believe that the custome is always right even if she/he is wrong. She could simply have told me how to return the cartridge so that you could check it and tell me if I am indeed wrong. I was left not knowing how to proceed.

I would like to send this cartridge to you to allow you to confirm or deny that there is a problem with it. (The other two I had simply returned for recycling.)
Please tell me how to do it. By the way, I put the new cartridge in this morning and it is working just fine, the same as other cartridges have worked when I replaced the "damaged" ones.

Rosalind Goldfarb
Customer# 63922906
Order # 573284929 1/7/2011
Purchase ID 2002984103147

Teena

3/6/11

I just purchased a dell laptop(my 1st and definitely my last)!!!! 1st day i got it my #2 key fell off 2weeks later my backspace is extremely hard to use and i basically have to use all my force to get it to work. 1st guy told me i had to pay for a tech..so i told him that wasn't my fault the keys are malfunctioning its Dells problem! He hung up on me. 2nd person said I didnt have to pay for tech he'd send someone..call got disconnected. Finally got smart and chatted online with someone so I had record of the convo..person said I had to pay for tech to fix it or they could send me the keyboard and instructions to fix it myself..really??? So as soon as I asked for corporate number they didnt have record for it(i did customer service and u always have record of that information or supervisor does) but after I said I would find out corporate info myself they immediately said we will send tech out this one time free of charge. I'm in AMerica and expect to deal with Americans and not people who barely speak english! This is horrible and service is AWFUL!!!

marisa gioffre

3/6/11

I was persuaded to buy a v313 inkjet printer because my 926 inkjet printer was incompatible with my new inspiron 1440 laptop. Paper jam occured without reason. Tt Technicians were unable to get printer to print, despite repeated sessions. they finally agreed to replace it. I asked for a different model; they refused; the second V313 failed to power on after a few days; technicians kept me on the phone for HOURS at a time in failed atttempts to fix it; A third v313 was sent to me with assurances that it would work. Guess what:? After a few days, this third computer FAILED TO POWER ON. IT IS DEAD, DEAD, DEAD....
Dell supervisor refused to credit my account when I asked him to arrange for pickup. If a reader has had a similarly maddening experience with v313 or other Dell printer, how did you resolve matter? Is their any legal remedy for this incredibly shabby irresponsible fraudulent treatment? Please advise

Marisa

AD	3/1/11
Dell is the worse. I am also on hold with them as I write this. Not only is it impossible to obtain the answers I need, but the customer service agents are incredibly rude. THEY JUST DISCONNECTED THE CALL.

frank M

3/1/11

I,m english but I live in spain but don't speak spanish. UK didn't want to deliver outside according to the India call centre.I tried the spanish online but wanted the computer windows 7 & microsoft office Home and business in english. I phone the 902 etc and end in Morroco call centre and asked for some one who speaks english.Great I speak to a Sergio Raboun who I find out later is a salesman. He sends me an invoice with all the items listed. I paid and e-mailed, when it would be delivered,starting from Germany but was on time.(why couldn't it be bought & sent from UK?)I read the instruction book and put the computer together with all the cables etc switched on, started up, downloaded various programs also prompted me to write down varios keys and a safety name and password.one of the programs needed to close down to activate & restart which required name & password, it carried on til finished.I closed down, 3hrs later I started up When name was corrupted.I phone and they decided to collect. week later was returned but now programs were in spanish, technician had not checked so then local technician came with a windows 7 English disk, when it was running he ask me for card.What card? The card with the key for the micosoft program. It hadn't been sent.he phoned twice to dell but now noboby wants to Know specially the salesman, he wont answer e-mails or phone calls, so watch this space Dell you're being sued

Eddie O

2/25/11

The Dell representatives have an ongoing bet to see how long they can keep you on the line without giving you information before you hang up. They take bets on this. They pride themselves on lies and deceit. My computer physically melted in the USB port burned my leg. When I told the Dell rep this he said �one moments Sir�, then I could hear him laughing in the background. I was put on hold for 16 min. until the line went dead. This is only one scenario out of 11 hours on the phone with them. My legal advocate has taken measures in his own hands and we plan to exploit this situation tomorrow night on Channel news 9 Consumer Reports. If somebody tells you �go to hell� what they really mean is go to Dell, it's the same thing.

destroyed by dell

2/23/11

I ordered a 4 gig pentium with the multimedia and for a business I ordered a package deal of Electronic Repare Programs that Dell said should take care of about anything that I should ever need. It was supposed to be low interest with 3 years of total care includeing virus protection. (EVEY THING SAED WAS TOTAL LIES!) Selling what Dell never even had! Dell sent a 1 gig Dimension that was total JUNK!! Called the salesman back to return and was cussed,etc. and had a STROKE! Dell then promised for near a year and a half to give me the Electronic repare programs and wanted $400.00 for the 4-gig memory I ordered . I had a HEART ATTACK when they told me they never had the ELECTRONIC REPARE PROGRAMS! I lost my business my income stollen $80,000.00 and personel property while in hospital and had to sell my land. I was told 6 times Dell would take the interest off my account since it was total FRAUD!!BUT DELL HAS NEVER DONE ANYTHING BUT DESTROY ME MORE! The Doctors have told me I can DIE anytime now.-----PLEASE DON'T BELIEVE ANYTHING DELL TELLS YOU SINCE EVERYTHING HAS BEEN LIES AND HAS COSTED ME EVERYTHING !!!!!!!!!!! SOON EVEN MY LIFE!!!!!!

Not happy

2/24/11

I called Dell two weeks after my 4 year warrantee expired on my XPS 410. I readily agreed to pay $59.00 for tech service as I was told that my problem would be resolved. The tech person diagnosed that I needed an internal battery before we could fix my machine, and if I purchase the battery through Dell they would call back the day after delivery to help me install the battery and complete whatever needed to be fixed. I agreed to purchase a battery from Dell for a total of $18.44. I had to call the next day to get a receipt for the tech service and the battery. It was then I noticed that the battery they were sending me was for a laptop, not my desktop. I spent hours to get that resolved, however, I was told later that the battery for my machine was only sold as part of a motherboard, and if I wanted the battery, I would have to purchase a motherboard. There was nothing wrong with my motherboard so I refused to buy one. Therefore, my computer problems were not resolved and would not be resolved by Dell because I didn't get the battery with an unnecessary purchase of a motherboard through them. Even so, I was told I had to pay for the tech service because they did a diagnostic by asking me questions and looking in the bios set-up. Yes, we found what was wrong, but it was not resolved. I agreed to the tech service because I was assured the problem would be resolved before I agreed to the service cost. Besides that, I can't believe Dell would try to sell unnecessary hardware, and attempt to take advantage of people who need tech assistance.

30 day old computer	2/24/11
8hrs on phone with dells round and round support.They can not fix the problem and cant give a contact person to replace my new computer.They are the worst.I think I have read my service tag number over 60 time and that is being nice.

Joseph	2/24/11
This will be my third time sending in my computer for the same problem within 2 months. Terrible service. Do Not purchase their products. They do not have a corporate number and there for all calls are sent out of the US. DELL SUCKS!!!!

John M	2/22/11
I will never buy a single thing from Dell again. I am happy with your product but I must get phone calls from your Finance dept 10-15 times a day. This is ridiculous. I will not recommend Dell to anyone I know. That includes the Federal Government (IT Dept) that I happen to work for. Your customer service is non-existent.

2/22/11

I ordered a XPS laptop. When I received it, it was broken. I sent it back and ordered another one. I paid $70.00 to have it shipped overnight. I received it and it too was broken. After an hour and a half on the phone, they decided to send a tech out and replace the screen. They would not refund my $70.00. A tech cam out and broke two more parts while replacing the screen. He said he would order them and have them sent to so I could install them. I called Dell and was told the warranty service did not cover a tech coming out to repair what their tech broke and I would have to send my computer back to have it fixed! Well it is day twelve since I sent it back and have not heard anything yet. Also, I had ordered a tv tuner to be installed in the computer. It was not, and after being told I had not ordered it, and emailing them my invoice showing them I had, they decided to send me one. I had to install it. I have tried to find a customer service email at corporate with no luck...maybe they are just tired of hearing about their poor quality control and horrible customer service.

Rhonda

2/23/11

I bought a 46" plamsma TV 5 months ago they send me 3 tv's first one was busted other 2 were ok . i kept one sent others back .... They took it off my account now shows me not buying one .... I called to let them know but the women i talk to did know anything i was talking about.. I was tripping i mean they sent me a tv and don't even know it ..... I don't know what else to do.... I'm making payments

Steven	2/11/11
This company is done. They got too big and the customer support is just a big loop of phone operators transferring calls to one another. That is all they do. Dell used to be the best. Sorry to see go but I will never order from them again. I suggest you to do the same and do not get in the customer service black whole that they employ in India.

Bob French	2/15/11
My laptop is under warranty , got a virus and McAfee didn't even see it . Got Dell solfware department in India , they fixed it for 250 dollars . That was half the cost of my laptop . The charge was way out of line when everybody is cutting back and trying to get by .

Will never buy a DELL again!!!!!!!!!!!!!!

2/15/11

A HUGE DITTO..................Dell is not longer on my list of companies to do business with. The do not have any intellegent English speaking people working for them. They want your personal information and everyone is outside the United States. This is not a way to do business when it is a country such as America - NO WE DO NOT WANT OUR INFORMATION OUTSIDE OF THE U.S. IN A THIRD WORLD COUNTRY LIKE PHILLIPINES OR INDIA - SERVICE IN AMERICA OF GET OUT OF THE U.S. I WILL NEVER BUY ANOTHER DELL IN MY LIFETIME. SAD BUT TRUE - DELL IS NOT A GOOD COMPANY AND DOES NOT LIKE IT'S CUSTOMERS

harry weiss

2/15/11

i thought dell had a good product,was i wrong.i will no longer buy dell products.there is nobody to complain to.their technical support is in india.it is extremely difficult to understand the indian accent.they keep you on the phone for hours.they are reluctant to send a technician to your home.when they did send a tech his attitude was poor and he said dell is no better than anyother brand.he tells me dell is using cheap parts and labor.i give them as a rating a "dont buy it" rating.we speak english not indian.

Dell No More

2/15/11

$2100 XPS laptop, 1st failure after 11 months, 2nd failure after another 10 months, 3rd failure 30 days after the second failure. At this rate I expect to be down to less than 5 minutes between failures before the end of the month. Dell keeps promising to replace the laptop after the next failure and the renegging. I think I'll just let it keep failing and letting them pour more money into it for as long as possible. Someday they might wake up and realize it's in their best interest to handle this issue differently. In any case, I'd give them a big fat zero if I could but I guess it's a 1.

Dolores

2/15/11

I owned a Dell Laptop for 8 years and had no problems till I spilled carrot juice in it by accident. My friend was purchasing me a new Inspiron 15R with Micorsoft Office. He wanted to apply for Dell Credit, so he gave them his name, info, mother's maiden name, ss# and was turned down. His credit score is 800. He phoned Dell the next day to verify they had the correct info and of course they said yes. "NOT" Dell used my name and his ss# and personal info. I know this because today "I" received a letter stating webBank couldn't verify my ss#. OMG!! IT GETS WORSE. I never applied for credit with Dell. HHMMM makes you wonder how they could mess that up.
He ordered and paid for the laptop on February 1st, it was shipped on February 2nd and arrived on February 8th. I have spent 7 days and part of each night on the phone with Dell Technical Support. Microsoft Office wouldn't load, Windows 7 was corrupt, bluetooth stopped working, I couldn't make back up discs, then other programs stopped working. I spent 3 full days, on hold for 40 minutes at a time or tech support working my laptop for 2 hours at a time with no resolution. Tech support said to upload my data to Dell DataSafe Online and they would restore my laptop to factory setting and I could start all over again. Dell techs couldn't get my computer to restore to factory settings, so I loaded all my personal data on Dell DataSafe Online (do not use this service) and restored it myself. I have spent 4 days with tech trying to download, restore my personal data and still can't. The best part is after 3 days the Inspiron started shocking my left hand every time I picked the computer up. That was real fun!! Dell support said they would send me a "NEW" laptop and not to use the one I just bought. The catch here is that it will take 7 to 14 days for Dell to manufacture and ship my a "NEW" laptop. I have been a very patient, calm, understanding woman and today I finally lost it. I've had enough of Dell's poor business practices. I raised holy hell until I finally spoke with "Jose" who said my "NEW" computer will be built and overnighted to me and I will recieve it by Friday February 18th. In order to get any resolution at all, I had to threaten file a complaint with my friend's credit card company and just become down right rude.
What has happened to Dell??? Does Dell management know how their customers are being treated? Buy a computer and it ships within 24 hours. Have problems with their product and it ships in 7 - 14 days. Sure they already have our money - what do they care? Within the last 6 months I have ordered 2 Dell laptops for friends of mine and they are fine. I get the lemon!! DELL YOU BETTER WAKE UP. HP LOWER YOUR PRICES A LITTLE AND YOU'LL HAVE QUITE A BIT MORE BUSINESS. If this "NEW" laptop works, I'll definitely be writing a letter to Dell Corporate and also posting on Facebook about my experience with todays DELL!!!Thanks for letting me rant.

Nicholas Wright

2/15/11

I ordered a Dell Business computer on Feb.9, I was told it would be delivered on Feb.15 and I would have to sign for it. On the 15th early in the morring I checked
the tracking number and it was on the truck for delivery. At 4:00PM I checked FedEX and the package was returned to FedEx stating "no one home". I called FedEX and Dell and was told I could go to the FedEX office (35 miles away) and pick-up the package. I never left house (I have no fence no dogs) no note or phone call was received from FedEX. They need to hire people who don't lie. I will just buy from another company that wants to sell computers and not lie to their customers. I have been with Dell for over 15 years. No more!!! My board of directors was going to have me order several more computers. It won't be from Dell.

An irate former customer

2/17/11

I will skip all of the gory details of my latest experience with Dell as most of you have already described similar nightmarish experiences. This is simply a warning to anyone who is contemplating buying a Dell product: DO NOT DO IT!!! You do not need the grief that you will get after you purchase any Dell product, from an entire computer system to a simple printer toner cartridge. (And to all of you who have expressed similar sentiments -- Dell's ratings definitely should include a zero or maybe even a minus zero option.)

Fed up

2/17/11

Actually that one star should be a big fat ZERO! - just as several other unhappy customers have indicated. I purchased a premium service to have my Dell desktop computer repaired which did not completely solve the problem. Two days later, I called the company, was transferred numerous times, hung up on 2 times and finally was told I need to purchase a new hard drive. Dell is getting no more of my money...what a joke this company has become! Dell is the laughingstock of the tech community.

Emma Jenkins

2/17/11

I order a portable usb 2.0 for my computer and call Dell to help me to install it and some one from India or China wanted to sell me contract for installation. Why should I pay to have someone help to install it when it should have came with institution on how to install it also I brought a CD Rom for the same computer but it did not fit so I call to have some tell me how to send back the CD Rom and the portable usb 2.0 back to Dell and they kept tell me that they would email me a label in two days in it has been a week now and I haven't receive it yet. How long does it take to email a label for returns. I am very dissatisfy with my service from Dell.

Unhappy James

2/2/11

If I could rate lower, how about -5...I would.

I purchased a Vizio 47 in Television on line with Dell on 12/28/10. The TV was delivered on 1/5/11. On 1/13/11 I opened a phone dialogue with Vizion customer Service of California, USA...and after 3-4 phone discussions on an audio problem with the TV when a) changing channels, slow to change and audio slow to come in. b) Mute the audio, then cancel mute and it's slow to come back in and c) audio big swings in audio level when switching channels....they agreed to send a serviceman. That was on 1/28/11. On 2/1/11 Vizio's Dawn from california called and said the TV was okay and they would not send a Serviceman...could not convice her otherwise...she was rude and when I asked for her boss...she said she would get him, left and we got disconnected. I then called back to the Vizio number and was routed to South Dakota, and Utah and finally gave up and started calling Dell. After trips to India and Central America, wound up in El Salvador, with Monica. I asked to just return the TV..she told me no, for I was passed the 21 day return policy deadline...she did say she'd replace it. I asked her to guarantee the new one would not have the problem..no guarantee...she then turned me over to the Technical group..which was in India. They did not help at all, had no answers. I finally gave up for the night. That was yesterday, 2/1/11. Today, 2/2/11 I called back again to Dell, after calling my Credit Card Co. and putting the charges in dispute. Calls to dell routed me to India, talked with 3 people, asked for someone in management in the USA..no help, finally routed to Central America, Eddie, of Dell, authorized the return of the unit to Dell in Tennessee. Dell Corporate needs to get involved. This is absurd...too many people, who don't know...too many calls and lcoations. No more purchases of anything from Dell for me...Order No. 564127830 applies, dated 12./28/10. Unhappy James in New Hampshire.

American citizen	2/2/11
This is the most rude,insulting,horrifically operated business I have ever had the misfortune of dealing with.My wifes compute, not even 2 months old has a cracked screen.Their response (from India) Sorry we can't help you. One star is to much to give this Global corperation.DO NOT BUY DELL....

Angry man

2/3/11

I made a huge mistake in purchasing DELL computer...I don't even know where to start from but all I know is that if you or your family and friends wants to buy any type of computer, DO NOT BUY DELL!!! They have the worst customer service, managers, technical support...name it. I am stationed overseas and had been calling DELL since last year December and till today (Feb. 03, 2011) my issue has not been resolved, to make the matter worse, they told me I used all my 4 incidents, whereas I was still calling for the initial issue that was never resolved...what a rip off!!!
But it's all good, I am sending an email to their bosses and managers for the "good job" they are doing...never buy a Dell anything in life!!!

i was cheated by dell

2/4/11

I purchased a laptop (studio 17) from dell in April of 2010, for $1300.00. includes a 2year warranty. They sold me a MacAfee anti virus program which is suppose to protect my laptop. But several times I have had warning signs that my laptop has virus. Also many times it will not allow me to use Google chrome, my internet server, the error says that my anti virus program will not allow me to use this program. When I call dell they refuse to address the problem claiming it is a software issue and I must buy a warranty from them to cover that problem.$200 plus cost. They sold me this software program but refuse to address the problem. If had purchase this program else where I would understand that they will not cover it. But they sold this software to me, it was additional cost plus the warranty I bought, an additional cost also. This was suppose to cover everything, now they are saying that it only covers the hardware. They never told me this when I purchase the warranty. I told them I want to full warranty coverage. I feel that this company is cheating me and many others. Many people I have talk to have had similar issues with them and will never buy dell again. They refuse to refund me even after 30 days of purchase. If possible I would like to have a full refund since have been having problems shortly after purchasing this laptop. Besides all customers service sub out to foreign countries

Sincerely
Raj bechtol

L.. Shaw

2/5/11

It is now 10 days later and after more than 30 hours of telephones calls with various technicians, supervisors and managers my issues are even worse than when I first called Dell Customer Support for assistance. At least then I had a working computer that could not connect to the Internet; now I have a totally non-functioning computer.

"Serving customers is the core of our leadership." - This is a quote on one of Dell's websites. What a JOKE. Customer service is non-existent.

Ms JLM

2/5/11

I called technical support today to complain about what appears to be a crack in my monitor. I spoke with Agent Ravi which told me my warranty expires today, but assured me that I would receive service. I was told from the day I received my laptop up until today that my expiration date was 2/11/2011. He tranfered me to another department, where Agent Janed told me my warranty expired today and I would have to pay for any repairs. I asked for his supervisor, and instead of allowing me to speak with him/her, he began to speak on behalf of his supervisor. After expressing for approximately fifteen minutes that his behavior was unacceptable, Supervisor Paul came to the phone and was accusatory and condescending and said the only way it would be repaired, I would have to send it in for investigation. He never made one inquiry about how the monitor may have gotten cracked but implied negligence by saying Dell computers are built strong. I recently discovered, Dell repairs computers using used or refurbished parts. They charge entirely too much money for their computers to be replacing parts in that fashion. I refused to send in my computer because I had a similar issue and the technician came to my home and fixed it. I will write a letter to the corporate office and too will never buy another Dell computer. I purchased a refurbished Gateway approximately six years ago and not once has it needed repairs.

Dorothea

2/8/11

I have dealt with Dell for many of years. However, this has been my worst experience with Dell, I really like Dell Computer's but it time for me to move forward towards bigger and better things, I work to hard for my money to have to put up with aggravation and getting frustrated because of the poor customer service. They bounce you from one tech to other, then if they are not sure what's needed they will disconnect you from the call, or trying to sale you something, Dell is about making money, not about servicing the client to the fullness. there has to be another way, why do we buy things that offer the worst customer service?

I'm mad as helllllllllllllllll, with this bullshit, never been treated like this before, when having an issue with my computer I will wait a couple of days to contact Dell tech. because I really don't have the time for poor customer service. Someone please help me!

Dorothea

RA	2/9/11
The treatment of customers by Dell is worse than anything I have been confronted with in 38 years of running my own company. Anyone owning Dell stock should be ashamed to admit it and dump it immediately.

Diane Colamarino

2/9/11

I really don't understand how a company could have so many bad comments about them. I have the same complaints that everybody else on this page has. I tried and tried to get someone to help me, but got nowhere. Got transferred so many times that I finally hung up in frustration, after an hour. Tried again the next day and the same thing. I finally wrote to the corporate office and did receive a phone call back, but unfortunately it was on my machine. I called the number and extension back four times and never got the person I was trying to reach. There was, however, another message on my machine when I got home.

It's costing me $400 to have my desk top fixed because I couldn't get help from Dell. And it's only two years old. I had to throw the printer in the garbage, which was not even two years old because it stopped working.
I will never, never buy another Dell as long as I live and I tell anyone who will listen the same thing.

Brandie Lewis

2/9/11

Just got off phone with dell support. My computer crashed and is asking to reinstall windows. Since the computer came preinstalled they never sent disk. My warranty is expired, for 59.00 they will send me the disk. I was hung up on twice, I asked for supervisor, when he hung up on me, I called back and asked for corporate number and no one seemed to have it. When I was being "transferred" I was disconnected. I am going to buy a new laptop today and I can tell you I will not buy another Dell computer.

Former Dell Customer

1/17/11

My situation is similar if not the same as all the other former Dell Customers. Starting with the purchase of my computer. I was checking prices and changed from person to person and only wanted price. Next thing computer was on the way. I like a fool kept it thinking Dell had good service. The service is bad!!! On phone for long times, being changed from person to person. My call too was to someone in India. I was sold parts I did not need and a service that I will never use. I ended up having my computer fixed by someone in our local town and with that fee plus the crazy HIGH charge from Dell..I maybe should have looked into new computer...The next computer will NOT be a DELL. I would not even give as much as one star to the Dell service. As I look at all the not so happy customers or former customers I would only hope that Dell would do something to make things better b/4 they have no business.

Rajdeep Mann

1/18/11

Dear Sir,
I have been chasing for my order for more than 3 months and the Dell India team have been bullying me since my order has been placed.
Failing to understand, what is the reason for delay, they've been giving me one or the other delivery date.(trailing mails below)
Just thought Dell US might be able to resolve my long pending issue.
I have a feeling as to why did i buy DELL product where as there are lot many better products with excellent after sales service available in India.
My reason of mailing you is because I really dont know where to escalate this matter. I would appreciate incase you can give me the contact details of any person in senior hierarchy positioned in India where my long pending issue can be considered on priority.
Looking for a positive response.
Regards,
Rajdeep Mann

---------- Forwarded message ----------
From:
Date: Mon, Jan 10, 2011 at 1:31 PM
Subject: RE: SER 790504333472 (FAILURE AGAINST DELIVERY COMMITMENT)
To: rajdeep.mann@gmail.com
Cc: Naveen_RC@dellteam.com, India_Care_HSB@dell.com, Mehboob_Ahmed@dell.com, Manoranjan_Sarangi@dell.com, Sampath_GS@dell.com

Dear Sir,

Order is in transit will make sure the battery will be delivered before 14/01/2011.

Will keep post updated till the closure.

Regards,

Kishore Subramany

India Customer Support, Senior Technical Support Associate

Dell | Consumer, Small and Medium Business

Toll free : 1800 425 4051

Office: 1-080-2510 6590 Extn: 6590

Fax : + 91- 080- 2535 9804

My work schedule is 9:00 am - 6:00 pm(Mon-Fri)

Website: http://supportapj.dell.com/support/index.aspx?c=in&l=en&s=dhs

Customer feedback | How am I doing? Please contact my manager: sampath_gs@dell.com

From: Rajdeep Mann [mailto:rajdeep.mann@gmail.com]
Sent: Monday, January 10, 2011 1:30 PM
To: GS, Sampath
Cc: RC, Naveen - Dell Team; Subramany, Kishore; HSB, India_Care; Syed, Mehboob; Sarangi, Manoranjan
Subject: Re: SER 790504333472 (FAILURE AGAINST DELIVERY COMMITMENT)

Mr Sampath,
I am still waiting for the battery to be delivered to me as committed by your team. It looks that Dell India has become a team of irresponsive bureaucrats who only promises but do not deliver.
Do you realize that i had ordered for the battery on 12th October and its 10th of January today and i am still not been updated about the delivery from your team.

I am trying desperately to get Naveen and Kishore on phone but its not being answered.
Please let me know if at all i am getting the battery or not. In case i am not getting it, please credit the amount back in my account with interest which i paid through my credit card.

Rajdeep Mann

On Wed, Dec 8, 2010 at 3:49 PM, Rajdeep Mann wrote:

Dear Sampath,
Trailing mails are self explanatory. I am absolutely fed up in chasing Kishore for last 1 month to know the status of my product delivery (9C battery) and till to date he has not bothered to inform me where do my delivery status stands. As per my today's discussion with Naveen (my order no given by Naveen as 850047985), he has assured me that Kishore would get back on phone to tell me the exact status for which i am still doubtful.
It seems that you people are taking customer for a ride and absolute bother less to reply.
I strongly state that this is going to be my last chasing mail and incase i don't get any reply from your side, I will have no option but to take a legal recourse.

Rajdeep Mann

On Wed, Dec 8, 2010 at 3:21 PM, wrote:

HI Kishore,

Request to kindly call the customer and update the order status.

Naveen Rc

India Customer Support, Inside Sales Sepcialist

Dell | Consumer, Small and Medium Business

Toll free : 1-800-425-8045

Toll: + 91 - 80 - 2535 7311 / 4119 7969 EXT: 8735 (If you could not reach me please shoot a mail for a callback)

Fax : +91 80 2535 9804 (Kind Attn: Naveen Rc)

Website: www.dell.co.in Email: Naveen_Rc@dell.com

My work schedule is 9:00 am - 6:00 pm(Mon-Fri)

Customer feedback | How am I doing? Please contact my manager: sampath_gs@dell.com

From: Rajdeep Mann [mailto:rajdeep.mann@gmail.com]
Sent: Tuesday, December 07, 2010 4:10 PM
To: Subramany, Kishore
Cc: RC, Naveen - Dell Team; Syed, Mehboob; Sarangi, Manoranjan
Subject: Re: SER 790504333472

Dear Kishore,
You were to call me as per below mail but i am still waiting & looks you are sleeping over the issue. It is 7th today and your response is as late as your supply. It is shocking and shameful that DELL doesn't meet its supply commitment in spite of taking full money as advance. It is height of irresponsibility and lethargy and taking the customer for a ride.
Can i know the reason and status other wise i will have no option but to take legal recourse.

Rajdeep Mann

On Thu, Dec 2, 2010 at 11:49 AM, wrote:

Dear Sir,

I Apologies for the Inconvience caused.

I will check the faulty gap of this order and will call you for the order status.

Regards,
KISHORE

From: Rajdeep Mann [mailto:rajdeep.mann@gmail.com]
Sent: Thursday, December 02, 2010 11:47 AM
To: Subramany, Kishore
Subject: Re: SER 790504333472

Dear Kishore,
I have been chasing to get you on phone but have not been successful. Want to know the status of my order which was done on 11th October and the product was to be delivered in 3-4 weeks. Now its 10th week and i still do not have any update.
I definitely do not expect this culture from an organization like DELL. Nobody had a courtesy to even call me incase the order is being delayed instead I have been chasing you people for the status.
Please let me know if some action from your side is been taken urgently failing which i shall be forced to send you the legal notice.

Thanks,
Rajdeep Mann

Graduate Student

1/18/11

Graduate Student:

I would like to know who would handle a situation like mine? according to your finace department i purchased a computer from you. I would like to know who in the name of God can correct this error. I have never owned a personal computer i live so far in the sticks i can't even get affordable internet service. I have never owned a personal computer until jan 5 2011(school had to have one). could you provide me with information where I signed for a computer or where the computer was delivered and what was the vin # of the computer so i can do a nation wide serch to find the computer I own which I have never seen. I have lived at the same address for ever. I realize Dell is a global leader in computers however; I'm 1 individual in millions of custmers could someone please shed some light on this for me. I thought you need to have possession of something to be charged with it. I have had to deal with this crap for several years. please provide me with this information I would pay the monies if i had aquired a service from your company is thier any one who can help me.

Mayur Prakash	1/19/11
Dell has the worst technical support.

Patti

1/24/11

Dell tech support is the worst thing I have ever dealt with. Their tech in India or where ever..are rude condenscending and made my problems worse. I have been trying for 2 weeks to fix a simple problem (i.e get the product key code) and they want to do everything but give it to me. I spent almost $900 when I got his laptop and you would think that they would stand by thier products. This is our second Dell and we bought our girls Dell's when they went in College and I WILL NEVER BUY another Dell.I asked for the US corporate office phone numbers and was told they could not provide it to me. They also told me that would refund my service fee because they couldn't help me, I still have not gotten that refund. DO NOT BUY DELL

C. Teague

1/25/11

Dell = HELL!

There is no way to describe Dell's "customer service." For those of you who haven't yet had the "pleasure" please consider the following recommendations before you call/email:

1. If you call be patient. Be VERY VERY patient. Your call will last HOURS.
2. Enter the number on speed dial. This will save time when they hang-up on you.
3. Don't waste time asking for a supervisor/manager. Your requests will be denied.
4. Be sure to "have a nice day." This is a clue that you will either be transferred or hung up on.
5. Hide your credit/debit cards. They will try to up-sell before helping you.
6. Don't hold your breath while waiting for that promised prepaid FedEx return label. You'll expire wayyyyy before you get the label.
7. Keep copies of all of your emails/texts. Dell will not respond to any of them, but you will find them usefull when disputing the charges with your bank or credit card company.

Danita Barnes

1/28/11

I bought a dell mini note book ,four months later the hard drive went out!!!!! Dell replace my computer with a refurbish one. That one went out again and again my computers were not working at ALL. I've asked to speak with some one in the USA, because all calls are going overseas and English is not there frist language!!!!! I'm livid aggrevated and I can't believe Dell Computers treat customers like trash, I will never purchase a computer ever never again, the customer service is terriable. In order to speak with an American I must pay $248.00 like for real!!!! Dell needs to get it together esp. the corporate offices!! I would like a refund ASAP!

sara	1/28/11
i want to talk to mike dell i drop my mini 10 laptop and now dell wants me to pay more in warrent parts i think it stupid so if mike dell get this please call me 1-330=454-5059 i had nothing but trouble from yr company thanks sara and competer

Connie Gremore

1/26/11

If we could choose negative stars, Dell would get a whole line of them. After many many calls and emails, I still have yet to receive the two ink cartridges I ordered two weeks ago. I have yet to communicate with someone who seems competent. They refuse to answer simple informational questions, refuse to let me speak to a supervisor, etc. The people I got transferred to were Panamanian, very careless and slow. It took me half an hour to place the order and then was called the following morning by someone in the warehouse who wanted my billing address because,apparently, the order taker got it wrong. I think but he also got the order wrong. He was not willing to verify part numbers("We use different numbers at the warehouse") and tells me that the ink cartridges for the A960 will fit my printer. No cooperation getting verification of this. At the moment I'm waiting for a response to one of my two phone calls and four emails. Couldn't get their chat system to take my question.

I will probably destroy the printer so that Dell cannot make money selling cartridges for it in the future. I will never buy from Dell again.

Piss off former Dell customer

1/26/11

Dell is very dishonest, I purchase an extended warrantee with Anti-Virus after 4 months my computer got a virus I called then, and come find out that I do not have anti-virus protection, it was a bait and switch. I held for almost 2 hours to get a refund. this is my last purchase with Dell NEVER AGAIN.....in the past all my computer have been purchase from Dell. You have lost a good customer, but i guess you don't give a Dam as long you all are making the almighty dollar...

Valeri Dvnae	1/12/11
I give Dell 1/2 star for still being in business with such lousy business practices. Dell should call themselves the transfer avoid solving issues company until they have ran nearly ran their customers off. Who ever is running Dell must must have forgotten to take a class in leadership, customer satisfaction and plain common sense.

tom little	1/12/11
i unfortunately have been a loyal dell cusomer for over fifteen years and i'm here to say that dell has the worst customer support and service that i have ever seen. i don't want to talk to someone in india i don't want to spend hours on the phone trying to resolve a problem, i do not recommend dell for any purchases of any kind

Former Dell Purchaser

1/14/11

I called Dell (India) about a month ago and after spending over 2 hours on the phone troubleshooting the tech support guy finally said well lets reinstall everything something I said in the first place to do! Now almost a month to the day I am now getting an error message that says my microsoft products are not valid, products that were supplied by Dell! So now again after two hours on the phone (Indai) I keep getting transferred and transferred between customer service and tech suppor noneof which are in the US. Ha Michael Dell you want to know where your profits are going and why people are not buying your products try employing people in the US!!!! Never again will I purchase a Dell product and trust me my friends will not either!
A MOST dissatisfied customer EVER!

Jessica Maddox

1/15/11

I am not sure if anyone from Dell actually reads this so I am not sure if I am wasting my time or not. But on Dec 13th I ordered my daughter the Alienware Mx11 for Christmas and this was more then enough time to get it here in time for Christmas. I recieved a confirmation that her computer would be here on Dec 23 which was perfect because I was off work this day.

On Dec 23 I checked to see if the computer had shipped and it still showed it was being processed so I called Dell and they told me it wouldnt be here until Dec 29th. I was pretty upset and crying because they told me they were short on parts and they would be restocked in time for Christmas. I felt horrible that my daughter didnt have her Christmas present on Christmas day.

Now we have the computer,its about 3 weeks old and the hard drive has crashed. I called Dell and they cannot believe this systems hard drive went out after 3 weeks. We receved the machine on the 29th of December and on the 13th of January it had a blank screen.
When I called tech support, after they diagnosed the problem they told me to call back the following day to resolve the problem. Arent they supposed to forward the problem to another department and have them call me back? So now I am on the phone agian with Dell and I really feel that after all this my daughter should be compensated in some way for all the problems we have had with this computer.
If Corporate would like to contact me in reference to this you can reach me at 240-299-2748
Thank you and I have now been on hold for 19 minutes

Mimi

1/3/11

Here is the best yet regarding the Dell laptop Inspiron 1545. I placed a call to a service specialist not located in the United States. After 5 hours of being transferred to this one that one and the other one, a total of 8 specialists and 2 supervisors, here is the end result::: all of my files are GONE from my computer. They jerked me around by telling me it was a software problem, not a hardware problem. Then it was a hardware problem, not a software problem. They restored my computer to its factory settings and the computer collapsed. While all of this is going on, they are constantly asking me if I have important files on my computer!!!! Of course, I have the Dell Data Online Backup to use to restore my files, but no one gave me the website!!!! I still do not have a resolution to my problem and I am on the phone with them again!!!! NEVER BUY a DELL!!!!!

Very angry person

1/3/11

I ordered a phone product from Dell Dec. on Dec. 28, 2010. It is January 3, 2010 and my phone doesn't work. I have been either on hold, disconnected, placed in a customer service loop that doesn't get get me anywhere for over 3 hours. This is really bad customer service. At 3 hours and 30 minutes I was told to call Motorola for assistance because the customer service people didn't know what to do. Unbelievable! Too bad because I usually like Dell, but this experience has not only been unacceptable, but totally unnecessary and an egregious breach of any type of decent customer service on Dell's part.

R.Bassett

1/6/11

This is about the 4 printer I have return back 2 the computer.I believe they repaired send it back 2 me.I have bought the inkjet paper for the printer.It is still jamming up on me again.I'm paying on the computer note monthly.When call them I be on 4 a long time.I am ready up set right now.I am taking up 2 online courses on the computer.I have 2 print out my assignment for school.THAT'S when have a problem the printer.I need another new printer.I just got this printer in November of 2010.They had 2 send me a printerhead 2.YES you will lose your business with me.Please this very carefully.Yall is not concern about the product.

Barry Ayers

1/7/11

I was trying to buy a new tower for my PC and have been transfered to the Philipines on 6 different phone calls. I even called the Corporate office and they routed me to the same location. I was told by the "senior manager" that someone for the US would be calling me in 15 to 20 minutes. Never happened!!! If Dell wants to outsource all its customer support operations they have lost me for a customer. I have purchased several computers and monitors through the EPP program and was quite happy. This change in policy will definitely hurt Dell.

Noreen Ruane	1/10/11
Please avoid at all costs. Dell (India) has no respect for their customers and you can not get American support what so ever. Will be closing down this account and never doing business with Dell again.

mary

1/10/11

I WOULD RECOMMEND TO NEVER DEAL WITH DELL IF POSSIBLE THE ONLY REASON I AM IS THEY ARE SENDING ME A REPLACEMENT COMPUTER - AND SINCE I AM UNEMPLOYED - I HAVE TO TAKE IT - ALSO THEY OWE ME SO MUCH MONEY FROM ALL THE CHARGES,

I have time and time again - called Dell I had an Inspiron 1501 Laptop - for 3 1/2 years - It was the worst experience I ever had - three times a week I would be calling them and they would come on line and try to fix problem - and make it worse than they would say they would call back the next day to fix it - usually on for minimum of 4 hours - they would never call to fix it. You call technical support 800-624-9896 put in your service code and then get transferred to the wrong dept after being on hold for 55 minutes. They then transfer you to home user dept - on hold for another 55 minutes. Why is your phone system as screwed up as your computers. Every time you did something to my machine I was charged and charged again, and everytime you did something the next day my computer wouldn't work. You can't get a hold of anyone in headquarters. So after all these charges - which cost more than the computer - they reviewed the case and said they would send me a "refurbished computer" = wll refurbished it is - as it does not work. The first day I got it on November 15, I would not even open it - I said I would wait until after Thanksgiving - so I wouldn't be stressed. WEll that Monday I opened it and it wasn't working - surprise - surprise - called Dell Technical - 8 hours later got it working. It is an Inspiron Laptop 1545, which does have nice features and has the upgrades as promised - however the touchpad does not work. So I called Dell back and told them - they tried to do something and it still didn't work. So they sent a technician to my house - to replace the motherboard and touch pad. Of course after he left - it didn't work again except now it would freeze my computer when I used it. Called Delll Friday 1/7/10 - and said obviously it is a defective computer - (Iguess not refurbished) and we will send you a new one with all the newest upgrades. The computer i like - if it worked - but touchpad just stops and freezes the computer. I called on Sunday and talked to another supervisor because the one on Friday never called back. The one I called Sunday said he would call between 2 - 6 and give me all the info, I gave him my cell no 6 times which is the no they have on file. I SPECIFICALLY GAVE MY CELL NO BECAUSE MY LANDLINE PHONE IS ANOTHER ROOM IN THE HOUSE AND VERY RARELY USED. I STRESSED DO NOT CALL THAT NO. - THERE IS NO ONE AT THAT NO. I JUST PICK UP THE MESSAGES FROM MY CELL. SO WHAT DOES HE DO - HERE I HAVE MY CELL PHONE WITH ME AND HE CALL THE LANDLINE PHONE AT 6:45 -PM, DOESN'T LEAVE A MESSAGE EXCEPT TO TELL ME I WAS NOT THERE TO GET HIS CALL. UNBELIEVABLE.

I HAVE NOW BEEN ON HOLD FOR 45 MINUTES. SOMEONE ANSWERED - AND OF COURSE I WAS IN THE WRONG DEPT. HE IS TRANSFERRING ME TO HOME COMPUTERS - LETS SEE HOWLONG I WILL BE ON HOLD. THIS IS SO UNBELIEVABLE - THEN THEY HAD THE NERVE TO SAY MY COMPUTER WAS OUT OF WARRANTY - I SAID WHAT - AND THEN THEY SAID WE ARE GOING TO CHARGE YOU FOR THE SERVICE BEFORE WE TALK TOYOU. I SAID YOU HAVE GOT TO BE KIDDING ME. YOU ARE NOT GETTING ANOTHER CENT FROM ME - YOU OWE ME - THEY HAVE CHARGED ME OVER 1000 TO FIX PREVIOUS ONE. I AM NOT PAYING FOR IT.

OH GOOD, THEY JUST DISCONNECTED ME WHILE THEY WERE TRANSFERRING ME TO A SUPERVISOR - AFTER HOLDING ANOTHER 45 MINUTES

HERE I GO AGAIN - THEY TRANSFER ME TO SMALL BUSINESS - SMALL BUSINESS SAYS I AM HOME USER - YEAH I KNOW THAT - I DONT KNOW WHY YOUR PHONE SYSTEM ALWAYS TRANSFERS ME TO THE WRONG PLACE.

OK NOW I GOT THE RIGHT PLACE AND HE IS GOING TO TRANSFER ME TO A SUPERVISOR - LET'S SEE WHO I GET NOW AND HOW LONG IT TAKES. EVERY MANAGER OR SUPERVISOR TAKES AT LEAST 20 MINUTES TO GET ON THE PHONE - I CAN'T BELIEVE HOW STRESSFUL

WARNING!!!!!!!!!!!!!!!!!!!!!!!WARNING!!!!!!!!!!!!!!!!WARNING!!!!!!!!!!!!!WARNING!!!!1

DON'T EVER BUY A DELL DON'T EVER BUY A DELL DON'T EVER BUY A DELL DON'T EVER BUY A DELL

WARNING!!!!!!!!!!!!!!WARNING!!!!!!!!!!!!!!!!!!WARNING@!!!!!!!!!!!!!!!WARNING!!!!

THEY WILL NOT GIVE YOU CORPORATE HEADQUARTERS NO. HALF THE TIME I CAN'T UNDERSTAND THE PERSON ON THE PHONE AND I WILL TELL THEM TO GET ME SOMEONE ELSE THAT I CAN UNDERSTAND.

I DON'T THINK 1 TECHNICIAN HAS ANY IDEA WHAT THEY ARE DOING. NEVER ONCE HAVE I CALLED AND GOTTEN MY COMPUTER REPAIRED.

!!!!!!!!!!!!!!!NOT ONE TECH KNOWS WHAT THEY ARE DOING!!!!!!!!!!!!!!!!!!!

IF YOU BUY A DELL - DON'T SAY YOU WERE NOT WARNED.

NOT I GOT A SUPERVISOR - AND HE IS TRYING TO LOCATE THE SUPERVISOR THAT LEFT THE MESSAGE ON MY MACHINE.

SO FAR 20 MINUTESON HOLD - MY PHONE IS READY TO GO DEAD

MY ONLY RESOURCE IS TO WRITE THIS AND HOPE SOMEONE DOES SOMETHING ABOUT IT.

TALKED TO A SUPERVISOR - GUEES WHAT - THE SAME WORDS EVERY TIME I CALL - SORRY - I UNDERSTAND - OUR APOLOGIES - NOW YOU WANT TO HEAR SOMETHING I GOT SOMEONE IN EL SAVADOR - THE GENTLEMEN THAT I CALLED LAST NIGHT AND CALLED ME BACK TONIGHT WAS FROM INDIA. YOU DIAL THE SAME NO AND YOU NEVER KNOW WHERE YOU ARE GOING TO END UP.

AT LEAST THIS SUPERVISOR IS GOING TO TRY TO GET A MESSAGE TO INDIA SO THE GENTLEMAN CALLS ME BACK - I WILL PROBABLY END UP IN COSTA RICA NEXT TIME.

PLEASE - TAKE MY WARNING SERIOUSLY - THEY ARE NOT THE SAME COMPANY THEY WERE. YOU USED TO BE ABLE TO GET AN AMERICAN TO HELP YOU.

ALSO BEING UNEMPLOYED - I HAVE REFUSED TO DO BUSINESS WITH COMPANIES WHO HAVE OUTSOURCED THEIR WORK OUTSIDE OF AMERICA.

uggggggghhhhhhhhhhhhhh grrrrrrrrrrrrrrrrrrrrrr - NOW SO STRESSED OUT - WILL TAKE TWO HOURS TO CLAM DOWN

THEY DON'T LEAVE YOU AN EXTENSION SO YOU CAN GET THE RIGHT NUMBER WHEN THEY CALL YOU - YOU NEVER KNOW WHO YOU ARE GOING TO GET.

Alienware

1/11/11

I have an Alienware that is just over a year old and it has broken down twice, Crashed and now the card reader doesnt work, I can't microsoft office because they did not send me the CD, and now am b eing asked to pay for one..... I will make sure no one ever buys this product again, I have paid well for extra Warranty and they won't take the computer back according to Leddie Ramos, manager of support that says I have no options.... Won't tell me his bosses name or let email someone else..... so I will tell the world now and publish it until I get a new computer, I will write to president of Dell until he responds.

THank you Maria Miller

Never Again Dell

12/29/10

I have been a Dell user, but never again!!!! It's Apple for me from now on. DELL does not care about customers, it is impossible to understand the Indian representatives, no matter how kind they are, I was just told by another DELL number that one cannot call DELL corporate, she was from the Phillipines. It is not that these global workers are not kind, it is that DELL thinks so little of customer contact that they continue to HIDE from us all. Shame shame, everyone stop buying their products, perhaps then they will get the message!!!

dianna tuttle

12/30/10

Poor is an understatement. I have never been so frustrated. The fact that I had to award Dell one star for the lack of service, false statements and fraudulent sales of merchandise is a travesty. I have talked with so many representatives that I have developed an accent...if you get my drift. I have regressed to a third grade level of communication in hopes that someone at Dell would understand what I wanted. I am appalled by the runaround and will never shop Dell again.

Carol

12/31/10

I wanted a new battery for my laptop. The sales person was very nice and when I mentioned that the computer was really slow we discussed more RAM and a new harddrive. After purchasing everything I got it right away as promised. That's where it stops. When I got the harddrive I installed it right away along with the memory sticks. The harddrive was totally empty. No driver, nothing. The computer didn't work. So I called and they said that is how the hard drive comes, but if I purchase a support program for only $59.00 they would get it up and running just like new. Excited I paid the $59.00 and the tech people started. One tech person after another, being hung up on or promised they would call me back tomorrow and they didn't, I finally called them back. Now the tech person says that the hard drive wasn't good for my computer because it was too big. Now I have parts that don't work. So I put my old hard drive back in and the old memory sticks and, you guessed it, the old hard drive wouldn't work now because it recognized another hard drive had been upgraded. I'm not completely illiterate about computers but this was rediculous. So I called the $59.00 tech people and they told me that that was a software problem not a hardware problem so they would have to transfer me over to software tech support and that would cost me $89.00 for a one time issue, which I had to haggle over to get that price. So they walk me through a bunch of stuff and it was almost done. Then the tech person says they'll call me back tomorrow and I would get the printer, and all my other programs back. Never called me back. This has now been over a week and my computer still doesn't work. I am in tears and finally get someone who says they will help me get a return lable to send back the wrong parts and they would help me. Again I was transferred 3 or 4 times, hung up on 3 time from the same call experience. I finally got my shipping labels but there is no place to officially complain about my service. I have been a long time customer with Dell but it looks like this is the end. I can't believe they just can't get my compter up and running. There has been so much trouble just getting my computer back to where it used to be. I'm going to take it to a reputable computer technician and get it fixed and request my tech support service money be returned as they never fixed it. I just keep getting, yes mam, I vill help you, no worry mam, or miss carol.

so screwed	12/28/10
you suck!!!! if i ever buy another dell product again iam giving permission to my family to commit me to an insane asylum. if you read this and you still buy from dell you too should should be sent to the bananna house!!!Buy from a company that has people in AMERICA !!! it is much easier when you have a problem and BELIEVE me there are MANY problems with DELL!

Samuel Leonard

12/21/10

I own a Dell computer and on 17th Dec 2009 my computer had a virus infection, so I had called Dell On Call (now known as Dell Solution Station) and I paid $239 for 1 year total software support and they remotely accessed my computer and completely removed all the viruses ... later during the year, I had a few other software issues, also once, an internet connectivity issue and Dell Solution Station helped me again, to my total satisfaction.
Yes, most of the time, my call ends up in India, but I get great service and support, even better than what I would get from a North American technician : by the way, I am a North American, myself.
And, this year, on 16th Dec 2010, Dell Solution Station called me up to get my subscription renewed, I am so glad they called me before my subscription expired, because if I renew it before it expires, I pay only $110 for the next 1 year, if I renew it after it expires, then I pay $239 again.
So, I gladly renewed it for $110 for another 1 year, upto 17th Dec 2011 : I am so happy with Dell Solution Station.
Let me inform all of you complaining here : if your computer gets a virus, then it is not Dell's fault : a virus gets into a computer due to the user's carelessness, when online ... period ... and most of the software issues are due to user mistakes or due to 3rd party softwares ... how can Dell be held responsible for these ???
Infact Dell and all other computer manufacturers charge to resolve such 3rd party issues, hence such a charge is indeed justified.
When you call Dell Solution Station, be courteous and polite and calmly explain the issue, be ready to pay for their support and they would resolve the issue. Your other option is to contact a local technician, who would charge you even more and leave your computer messed up.
Well, in my opinion I have never had any bitter experience with Dell Solution Station, and they give me every dime's worth for what is charged.

John

12/21/10

This is the last time i deal with dell. I have been hung up on three times by three different India support people. I have been having wireless issues for ever. Now that i am trying to fix it i can't keep a tech on the phone long enough to tell them anything. In the two years i have had this Dell studio 1535 i have had to replace the hard drive, wireless card, usb ports, motherboard, keyboard, tochpad, and touchkeys. The only original thing left on it is the screen. I have been screwed out of more money on warranty contracts that i spent on the computer itself. I have been talking to software support concerning the same issue on an off for almost a year. Everytime i call they are charging me another incident on my contract so that i have to renew. I found this out after i was assured when i purchased the software warranty originally that it was unlimited support for one year. Then i was told that i only had three incidents a year i could use. Then i was assured each time i called for the same issue that i would not be charged an incident for it. Only to find out that in fact I WAS BEING CHARGED EACH TIME!!!!! Not to mention that the original hardware warranty i bought i was told would send a tech to my house to replace any parts. Only to find out that this was not the package i purchased. I had to pay extra 40 dollars the first two times they had to send somebody. The second two times after arguing with them repeatedly they ate the cost to send the tech to the house. Then when the tech showed up i had to repeat what they were suppose to replace because there were no instructions sent by Dell!! All the they sent(i have recently found out)was the USED PARTS!!!! Which Dell refers to as REFURBISHED???? Stay away from this company as far as you can. I will never own another dell.

MAD AS HELL	12/22/10
1 STAR BECAUSE I CANT POST A ZERO MINUS. CUSTOMER SUPPORT?? AN INCOMPETENT STAFF OF LIARS. ROUND AND ROUND-PHONE CALLS, EMAIL AFTER EMAIL WITH NO RESPONSE OR FEEBLE LIES. DONT BUY DELL!!

Shawn

12/21/10

I have been on hold for over 40 minutes with Dell customer service simply trying to get an address for the corporate office. My order, which happened to be for my children, was canceled without notification because of a "configuration" issue. No phone call was made to notify me. No email was sent to notify me. It is 4 days before Christmas, and I have no gift. Very frustrating. Dell has given me the run around in the past as well. I am done with this company.

someone give me a valium!

12/20/10

IWAS FOOLISH ENOUGH TO BUY THE EXTENDED WARANTEE FOR MY STUDIO LAPTOP IN JULY FOR 350.00. LAST MONTH MY COMPUTER STARTED TO RUN VERY HOT AND FAN STAYED ON HIGH ALL THE TIME. 6 CALLS LATER AND SPOKEN WITH A DOZEN "TECHS" AND SWITHCHED CONTINUOUSLY FROM ONE DEPARTMENT TO THE OTHER AND STILL NO SUPPORT!!! ONE TECH ACTUALLY SAID THEY WERE SENDING SOMEONE OUT TO PUT ON A NEW HARD DRIVE....WELL, STILL WAITING 5 WEEKS!! I E MAILED & WAS ASSURED THEY WOULD GET BACK WITHIN 4 DAYS, THAT WAS 2 WEEKS AGO. I HAVE BOUGHT DELL COMPUTERS 4 TIMES, THIS IS THE LAST. I AM REPORTING THEM TO THE BETTER BUSINESS BUREAU, YOU SHOULD ALL DO THE SAME!

Joe E.

12/20/10

I read all the nightmares these other people went through but I can top those stories.I ordered a Dell XPS with a lot of upgrades plus speakers,a talk to type gizmo,a cable to connect to my TV and a printer the end of last year(2009).Two days after ordering I found out I had to go into the hospital so I called and cancelled and told them I would call when I got out of rehab(which was going to take 4-6 weeks)to place the order some time in February.When I returned home my screen door was plastered with stickers from Fed-Ex that they tried to deliver.Then I got bills from Dell saying I owed them for the products.I first called Fed-EX and got all the info from them that the merchandise was sent back to Dell.Then I called Dell(and got India)and told them everything was sent back undelivered,well India says we will check and get back to you.I get a call from India and these cretins tell me the merchandise was shipped,I replied,BUT IT WASN'T DELIVERED,check with FED-EX.This went on for 6 months,I get a bill I call and give them the Fed-Ex info that it was sent back to Dell,another 4 months goes by and finally they say they found the merchandise in their warehouse except for the TV hookup cable.I told them keep looking because as you know now I didn't get anything(by the way the order total was around $2400 and the cost of this cable was about $85),but India again says it was shipped and again I said it wasn't delivered.I thought that was the end of my nightmare but it only was beginning.Some clown from their fruad department cancelled my preffered acct. and reported me to Transunion,and the two other organizations telling them I didn't pay my bill and my FICO score dropped 97 points,Finally they found it but all the damage was done and when I asked for a phone number here in the USA they gave me all kinds of funny numbers but not one was to corperate headquarters.It's been almost a year and my FICO score is still not completely back to what it was and I've asked for a letter of apoligy three times but I guess I shouldn't hold my breath waiting for one.I'd like to see someone top that story.I'll end this tale by wishing everyone a HAPPY & HEALTHY NEW YEAR except the Dell people I was forced to deal with in India.

NEW HP Customer	12/16/10
I will never buy another Dell product. Their customer service is deplorable; you cannot speak to a US representative no matter how many times you ask, they cannot even get my name correct on return orders! GET WITH IT DELL!!!!

Dell BLOWS

12/16/10

I purchased a PC from dell 2 years ago, #1- it shipped over a month LATE...no one contacted spoke enough english so that I could understand them " I acctually talke to JOHN WAYNE from India!!
The reason tho that I WILL NEVER do any Buisness with Dell again is...I started after 2 years from purchaseing a PC from the....to receive UN-Solicited phone calls from them trying to sell me CRAP...I even re-dialed the 800# and it went straight to DELL 1-800-847-4084.

Now 4 calls back to them asking for them TO STOP CALLING me...waiting on hold//being transferd around...and NO ONE willing to give me a USA Corperate telephone # Ive Had it...They lost this customer for GOOD. Dell SUX

DG	12/17/10
Never, ever will I buy another Dell Product. Michael Dell, you should be ashamed to have your name associated with such a poor customer service program. I have been a "preferred account" holder since 2004. Dell customer support "prefers" that I pay more and more and more to have my software issues resolved, less than a year after I purchased 2 new units. Never again!!!

Joe smuk	12/16/10
I'm disabled had trouble with my inspiron 1100 since I got it want everyone to know don't get one. peace to all

Bill V

12/3/10

My second and last Dell was purchased a year ago. It has been diagnosed with a bad motherboard 3 days after the 1 year warranty expired. According to Dell the warranty begins on the invoice date, not the date you receive the computor or more fairly, the date it is put in service. Regardless, after 4 fruitless calls to alleged CS and tech people who speak poor english and who really don't give a dam about the cusomers I got no satisfaction. A $650 computor should NOT die in a year!
I am passing this story on to friends, family, colleagues, etc.

Good bye Dell, too bad the economic down turn didn't kill you like it did other companies. If you continue making unreliable products and fail to provide real customer service, your days are limited.

Jim Myers

12/3/10

In June 2010 I contacted Dell to see if they could lure me away from HP. I wound up purchasing a Studio XPS 435T/9000 with the i7 CPU 920 and 12 megs of ram.

When it arrived, the software wouldn't load. The online techs failed to make it work as well and they dispatched a tech who replaced the hard drive and memory. It was bad as well. Dell built and shipped me a new unit. It worked but now the hard drive is going bad as confirmed by their on-line tech. They want to send someone out to put in a new hard drive (this would be my 4th including the original). But they won't take care of spending a few dollars for a specialist to get the data off my current and going bad hard drive (Seagate 1.5 TB).

I think after this much trouble with the same component, they should extend a little goodwill and cover this. But I can't even talk to anyone in the U.S.

I'm very disappointed with Dell's customer service program.
Jim Myers

glen	12/6/10
These guys suck. You have my email. If you had a lick of sense you'd contact me.

UPSET SADIE

12/7/10

MY NAME IS SADIE,I THOUGHT DELL WAS THE BEST THING SINCE THE INVENTION IF DAYLIGHT.I'VE BOUGHT (5) COMPUTERS FROM DELL AND CANNOT GET CLEAR OR HONEST SERVICE FROM THEM.HAVE TO CALL BACK BE PUT ON HOLD FOR LIFE.THE REPS RUDE AND NON ENGLISH SPEAKING,AND GETS AN ATTIDUE WHEN YOU CANNOT UNDERSTAND THEM.MY MONEY IS HARD EARNED BY ME,AND I AM NOT GOING TO FIGHT WITH ANY ONE TO BUY THEIR MATERIAL OR GET SOME SERVICE.SOMETHING IS WRONG WHEN A COMPANY AS LARGE AS DELL HAS TO STAND BEHIND ANOTHER COUNTRY TO DO BUSINESS.THEY HAVE LOST ME AS A CUSTOMUS.

Rebecca A. King

12/7/10

I have always purchased Dell and bought a laptop from them in April in addition to our other family systems. I also purchased the at home service for one year. What a joke, they have been out three times after being on hold forever to even talk to someone. No one in the states, that is for sure and you wonder where our jobs are! Now it is not working at all again, I called two days ago and I am still waiting for a call back. I also do not want used parts thrown in this I paid a lot of money and at this point I want it replaced or I want my money back. Not happy at all!!!

ltw07

12/8/10

Can you give less then a star? At this point I think Dell is in the negative. I have been trying for 2 days to talk to someone in customer service... not a call center but an actual corporate employee that may actually care about customer service. 7 phone numbers later I am still getting transfered to a call center not anyone who wants to listen or give me a solution. My next step will be to the better business bureau. Dell, I have tried for 2 days to give you an opportunity to make this right... I just give up now.

tim

12/8/10

I have owned a Dell Laptop since Aug 2010 and the webcam stopped working. So sent it to Tx for repair on 11/30/10 and got it back 12/7/10. Open the box turned on the machine still on the battery and the webcam did not work still. I had spent 3 hours attempting to get it fix on 11/24/10 and again 2+ hours on 12/7/10 Felt i needed to upgrade the warranty for fear this machine was going to continue to break since not fixed yet so did that. I am suppose to get a tech out to fix the machine sometime in the next week. the bad part or good is I am planning o buying a new l;aptop for the house for Christmas but do not think it will be a dell. Had to call back on 12/9/10 due to no email sent to explain the warranty purchase or how the next repair process would take place as told by the techs on 12/7/10. This has been the most frustrating event. And no you can not find a contact number for anyone in the US. It appeares they are scared to let that info out. What does this say about there corparation. I have never written o a product before but I need to let the world know. I am sure noone from Dell will care.

John E. Kershaw SFC US Army ret.

12/11/10

I have been a Dell user for the better part of 20yrs. I have a computer that is down and will not go on line. Yet every time I call for assistance I get some moron low IQ twit that wants to try solving the prroblem on the phone. I have a contract with Dell for in house Service yet the Bangladeshi or New Dehlian tells me that I have a problem. His problem is the English/American Language. I have placed stop order on all further payments to Dell until such time the situation is resolved. By the way. My IQ is 187 and I have a Phd in English. The Language, its derivitives and composition.

John E. Kershaw, SFC United States Army retired
Armed Forces Retirement Home, Washington, DC.

Dale Chartier

11/29/10

I am very very disappointed and Dell computers my wife and I bought three all of them are broke down I also got charge for services never rendered on a preferred account. In which I have complained about it and all I ever get is a runaround until a knee that I have to get a hold of this department or another department I was sent six times to different departments only to hear the same crap all over again. My wife works at Boeing and I work as an engineer and I can tell you right now in my business office in and my wife's at Boeing we now have HT computers in because of the way I've been treated I am going to turn this into small business administration and also going to contact the legislators offers to let them know how Dell is ripping people off you are very bad company and I could tell you beyond a shadow of a doubt I will never do business with you ever again because all you've proven out is that you are not to be trusted with anything is you can't get help from you or anything else you are very very because poor business and my company will not longer ever do business with you again.

robert stia

11/29/10

can not for 3 weeks get an answer about my order'no one will help me order delayed
for 3 weeks.dell says shiped to fedex, but fedex says never give them the package.
it is for a labtop lost time and business. called 11 times can not call anymore
would like to cancel account.very: very" very" bad business.will tell everyone i know about my very bad time. wil call locial tv stations and write to papers who ever will listen. want my account canceled. if not answered will keep trying comsumer complant,better business bereau and so on. order #512133633 never shiped.

Lucius I.

11/29/10

I wish there was a rating lower than this one...I am utterly disgusted with dell. I am a pastor of a church and i bought all kinds of dell equipment to furnish my church. My first let down was when i couldn't go to a simple office supply store to buy ink cartridges for my laser jet color printer. I had to go thru all types of hoops of fire just to print documents. But when my laptop of 3 yrs decided that the screen didn't want to light up. I called Dell and talk to people all over the world. to try and order a screen. They (dell) kept pushing my deliver date back. Then i received an email saying the order was cancelled because I didn't respond to an email saying to confirm I still wanted my order. I have never heard such foolishness. And let's not mention the customer service. I'm just upset....and they made me buy an extended warranty before I could get my screen which will probably be re-furbished.

Marcia Dorsey

11/23/10

Dell sent me a defective computer. I called technical support, and they attempted to help me. The computer experienced a BSOD. I contacted technical support again, they couldn't fix it and offered me a replacement computer, free of charge (and this was AFTER they tried to send me a hard drive and have me put it in myself!!! After complaining about this, they finally said okay, we will send you a replacement computer). This was over a month ago. They took forever to supposedly ship out the computer....then they shipped it to the wrong address (and they accepted it as their fault), then they were supposed to send it out again in 8 days. I called back...oh, we are just putting it together, it will take 8 days. I called back again, oh ma'am we are sorry, It's going out now, it will be to you in 8 days. I checked the order to find it was cancelled. I called again, oh, it was cancelled because we no longer have your computer in stock, but we can offer a similiar one. This was the end of the line. I demanded a full refund. Now, customer service (in India) is claiming the only option was an exchange...that a full refund isn't an option because it's past 21 days of original purchase. I said someone can give me a full refund. The rep kept arguing with me. All of this was Dell's fault. All of it, but they want me to pay for the computer AND keep it?? I am contacting the BBB, and the Dell Corportation. I will never, ever, purchase from Dell again.

Nikki Gray	11/26/10
I have had a nightmare with Dell and trying to buy a product online. According to them I cannot have the product that showed in my cart and now they are sold out. Oh and to mention the times I was hung up on by managers.

Frustrated consumer

11/16/10

I ordered a camera online for next business day delivery. It was never delivered. I contacted Fed-x first to find out where package was and was told it was never sent to them. I called Dell and was told there was an problem in processing the order. I advised that I would not be paying for a next delivery and told them they were going to eat the cost. I was credited and assured I would receive camera in two business days. It is now one week and I still do not have my camera. The rep I spoke to the 3rd time I called hung up on me and the 4th time I called I made the rep stay on the line until I was satisfied with how the problem would be fixed. This representative assured me he would reprocess the order and I would receive it once proceessed. He even check the stock to see if it was in stock. I have not received my camera. My last and final call was today and I was assured I would receive my camera and was given a new reorder number. I said all this to say this has been the worst shopping experience purchasing from Dell and this will be my last. Bring our jobs back to America.

11/16/10

With all the bad reviews on this blog, I don't understand why Dell is not doing anything about the customer service we as customers receive from overseas. I am having the same issues with my laptop computer I had 2 months ago and the first thing on the guy's,(Rahul), mind, from India,is to sell me an extended 1yr warranty at what he says is a big saving, $179.00. When I refused and told him I needed help with getting my computer fixed right now, that's when he got an attitude. I could tell it in his voice and the lack of response I started getting from him. I asked to speack to a supervisor and he did't bother to say hold. He finally came back on the line to say, his Supervisor is on another line. I left my name and number. I will call them everyday until I get some satisfaction or sue them for not abiding by the terms of the warranty agreement. I will not by another dell computer. Next time I will try Gateway laptop. My husband has one and he has not experienced any problems. Corporate Office, when are you going to listen and respond to our legitimate complaints??? CAD

R.A. Franklin Tennessee

11/16/10

Just spent hours on the phone with Dell customer service in India. Can't they even get someone you can understand other then pay $277 more to talk to someone why my computer won't work. They rob from Americans so they can pay people in another country to steal from us in a tough economy. And no you can't speak to anyone the United States about your computer. I will do everything in my power to let people know what kind of company this is. Internet,blog and word of mouth.I hope somebody at Dell will read this, because they sure don't have the balls to talk to me, other then an Indian of which I can't understand. Dell you are pothetic.

WAM	11/17/10
What can I add to what has been said about Dell. They are terrible beyond words, They are so incompetent there is not a word to describe it. Five countries, 28 people and NO ONE can do their job or complete a RA. Supervisors included. Dell can go to hell because that's where their customer are sent trying to deal with Dell.

Scott V

11/17/10

I bought my Dell 3 years ago. After nine months just before the warranty expired my PC would beep twice. They wanted me to repair it. I said no so they sent a Tech to replace the memory cards. Well 9 or 10 months later the same problem, I called to tell them I have the same problem and they did not want to repair it. I went through the BBB and they repaired it and I asked for a year warranty on the circuit cards only and they said no. Well it has happen again and they do not want to fix the problem that they fixed while it was under warranty? I even said I would swap with the CEO to see if he likes a PC that you need to replace the memory cards every 9 to 10 months. I guess they are only for the money and not customer & their product. I do not think it is the memory cards but something on the mother board.

R K Aggarwal, India, cust No.782008151 Never again

11/18/10

SOS- ORDERED Desk Top Inspiron 560 ST in PLUM PURPLE BAZEL colour at 12.45 PM on 12/11/2010, with full payment on IVR(based on Quote No 24387300BR490106149 in good faith). Recieved Order Confirmation at 7:03:54 PM on 12/11/2010 on my Yahoo e-mail, with details in FINE PRINT. Out of happiness and old habbit of checking Design Drawings, I took a print late at night and found that at line No. 8 of the Description, the colour was printed as FLMINGO PINK BAZEL. Around 10.00 AM on 13/11/2010, I have used your web to send a mail to Dell Customer Support which they acknowledged at 11:39:37 AM, Re Case ID 3682920 MWD#AutoReply#(KMM12917241123241LOKM) PROMISING that my mail is being processed (?????)and will revert to me within the next working day (???? we live in nano speed era). i have waited +3 DAYS. On 17/11/2010 I have contacted the sales person named on the order who later on made me speak to the Sales Manager. Both tried to convince me to take delivery of the pink colour as already manufactured and they will replace by ordering my colour under the Garb of Refubrishing. I have refused and we agreed to cancell the order.

In the mean time I had a shock in waiting when a merchant returned my Credit Card on Grounds of little cash. Rushing back, I have checked my card account on the net and found that there were two payments in the name of Dell, one cleared on 12/11/2010 and the other dated 12/11/2010 under settlement.My card has been Blocked.

The Sales Manager says that the invoice under settlement is a system mistake and may not go through and the cash already released to Dell will come back in normal 21 days.

Is it fair practice to hide information, not rectify it when informed within 12 hrs, Bill twice, and ask me to take delivery of a Pink Machine to be replaced later on in the garb of refubrishing. Now I donot have faith in Dell. I request you to return all my money quickly, before the Credit Card company starts penalty interest, the cost of unblocking and reissue of credit card. You can forget about my insult at the merchants and the dissappointment of my wife who had selected this gift on our wedding aniversry day today.

Hope, Dell is not managed by Nero, who was fiddling when the Rome was burnt. Come out of your cool offices guys and what your staff is doing.

Sorry for bad english, as i am very very frustrated. Thanks and regards.

AMPHuston

11/18/10

I rate Dell less than poor. I have been haveing problems with my laptop staying on while using. When I am typing, my laptop goes off. Dell has sent a tech person to my house about three times for the same issue and I am still having problems. I just brought my laptop in March 2010. Dell sent me another laptop with refurbished and used parts on November 18, 2010. I called Dell the same day to tell them that I do not want a laptop with refurbished and used parts. They did not care. So, I told them that I was not going to except what they were telling me. I felt as if they did not care. I am thinking about suing them so that I can get a refund. I will never, never, never........recommend Dell again.

DefinitelyFEDup

11/21/10

Same ole' stuff in here. So I called last night to order 4 televisions. I was quoted $1653.00 for (1) Vizio 47" Razor LED, (1) Vizio 42" LCD, (1) Sharp 32" LCD, and (1) Sharp 22" LCD. The sales rep forwarded me to the Dell preferred credit to verify my account, at which time he advised me that my order did not include the 47" LED tv, but rather (2) 42" LCD tv's. I told him that was not accurate, requested he not charge the account, and send me back to sales to rectify the order. Of course, he charged the account anyway, and then sent me to sales. The sales rep immediately assumed responsibility for the mistake, and acknowledged that he mis-quoted the merchandise. The rep brought his supervisor on the phone who also acknowledged their error, and agreed to stand by the quoted price, as well as annotate my account...but it gets better. Apparently the sales reps do not have the authority to cancel orders, nor do they have the ability to annotate accounts, because neither the rep nor the supervisor made noted my account with the quoted and agreed upon price. The supervisor told me I would have to call the cancellation department in the morning to have my order canceled, at which time I could re-order at the quoted price. Frustrating, but okay. Well, when I called back, cancellations refused to cancel the order. They said that the request had already been sent to the vendor and they were unable to do anything. They said I would have to receive the tv's, and then call back to request a refund. REQUEST?!?!?!?! Are you serious. Dell is sending me merchandise that I did not order, nor did I agree to pay for...and because I used my Dell credit (HUGE MISTAKE), I have no way to prevent being charged. Now, the burden of their screw up falls on my shoulders, because now I will have to spend another 47 hours on the phone with numerous people who do not speak English, just to get AUTHORIZATION to mail back their crap and fix THEIR mistake. I think this is definitely grounds for legal action. I also plan to raise this issue to the Federal Trade Commission and the Better Business Bureau. This is absolutely ridiculous. Class action anyone???

Kent

11/14/10

When we received our new XPS laptop it had a defective screen. Therefore, we called the toll free number we were given. You can see below the results left a lot to be desired.

When it comes to customer service Dell doesn't even know what the word means. We paid extra to get service in the US and what do we end up with, talking to people in India who can read a computer file but who can't understand English. There is a lot more to communicating in English than just speaking English. You must be able to understand what the customer's problems are and the people in India don't even have a clue.

My son went from a Dell he had in college to a Toshiba. He likes it better than the Dell and he doesn't have problems with it. We were going to buy a second Dell laptop but it doesn't even take a first grader to know what I think about the service we have received and Dell has lost a long-time customer. Maybe if the company goes bankrupt it will finally understand providing customer service by using Indians who can't communicate in English is no way to retain or attract customers. I would strongly suggest people go elsewhere besides Dell when buying a computer.

William Y.

11/8/10

To make a long story short Im just going to post the two emails I wrote to dell.

"Luis..Luis....Luis,

Where do I begin. So the tech guy that came to replace my motherboard has upset me soooooo much. I thought Dell sent service techs that knew what they were doing.
1st. The guy starts to open the cover to gain access to the motherboard/vid cards. 1 problem...he was pulling the lever to unlatch the door but he was actualy pulling the first vent plate.
Before I intervened he had already broke the vent from its plate. He didnt say anything so neither did I. Right when that happened I jumped outta my chair and instructed the (pro tech)
on how to open the door. I recall viewing an instructional video at the dell website on how to completly disassemble the area 51 desktop. The guy in the video knew exactky what he was doing.
Im guessing the guy that came out today missed that class.

2. The last tech that came out here was smart enough to place a protective matt ontop of my desk incase the pc he was working on scratched the serface of the desk.
I guess this tech skipped that part of his class too. Iv only had this desk for two months. Nothing in my home is scratched...nothing.

3. Im not a hardware proffesional but I do know you dont want static electricity to build up on the mother or any various componets in a pc.
So why did this tech take the motherboard replacement out of its static proof packaging and place the new motherboard on my carpet floor?

And now...Im still having my screen flipout when I turn on my machine. Why do the tecs you guys send out not know their trade?
With these problems I am having and ontop of the two techs you guys sent out...Im starting to lose faith in the alienware line of pc's.

Attached is two pictures from the "Wrath of the dell service tech". I also have a video of him "In Action".....damaging my desk. If you would like that too I will
be more than happy to send it to you. The only question is....."What now"?

Your prompt response would be greatly appreciated. You have my personal cellphone number and I would like you to call me first after reading this.
If for somereason I wasnt able to answer my phone an email will work.

A very unhappy and displeased.....WILLIAM.

I also wrote M. Dell the founder and ceo of dell and got a reply by email and by phone from a woman that says she's from the coporate offices but didn't include witch coporate office she was writing me from.
I checked my voice message first and this so called "coporate" rep for dell left me her name, phone #, and extention#....but left out one number for her ext=(
I ended up opening her email, found the correct extention #, called and got a voice message greeting to leave a message~>:[

Yea.....way to go dell. I have now lost all interest id dell.

Jacqueline

11/4/10

Is there a rating less than 1? Dell sucks!!!!! I just purchased a Dell XPS 7100 10/14/10 and right out the box, I noticed I was not able to record sound, heard from the speakers. This computer cost me over $1700.00!! Tech support logged on remotely and messed the 1st computer up; they sent me a replacement and it too had the same issue. The sound card installed is sound blaster; which is trash, it does not detect sound in the recording field on the sound card.I talked to Dell Solution Station who explained to me that it would cost me an additional $230.00 for them to remotely access my computer to fix a software issue that was present at purchase. Not happening!! I have been on the phone today 11/4/10 on hold with transfer after transfer trying to speak to someone in returns to send this piece of junk back, it has been almost 7 hours that I have been on hold dealing with this today. Every person that I get says I need to speak to someone in a different department. At this very moment I am still on hold waiting to get someone to assist me with sending this PC back. I can find better use of my money than to just throw it away. Finally they provided me a reference number to return the PC, now I have to wait for an email with the return label attached, that has yet come through that is only good for 10 days, if I ever receive it. I will never purchase another Dell and will close my preferred account!!!!

Robert	11/3/10
Dell sucks. As veryone has said. You can not reach anyone. The whole company is incompatant. They just keep putting you on hold every time you want to talk to someone important. Boycot these idiots.

DISCUSSED IN PA

10/28/10

I don't know how they stay in business, we have been waiting for a month for them to replace a $4,000 computer that they couldn't fix. Do the people that work at dell not read these reviews. There customer services is the worst. I have worked in customer service for over 20 years and have never dealt with this kind of service before. We need customer service people that are american and know what they are doing. DO NOT BUY ANYTHING FROM THIS COMPANY, THEY RIPE YOU OFF.
VERY VERY DISCUSSED.

Barbara

10/31/10

I will never buy another DELL. I bought a DELL mini notebook that lasted two months. They replaced it and it lasted three months. A tech came to the house to fix it and said it would have to be replaced. Oct. 28 they sent a REFURBISHED piece of junk. I talked to a manager in India after insisting that I would not talk to another support tech. I talked to someone in the Philippines...useless. Talked to someone in Tennessee. No return calls so far. I'm not stopping. I'm calling them everyday...and some 500 million Facebook people will learn to never buy a DELL.

kim

10/29/10

TECH SUPPORT SUCKS - outsourced to India and they always say "Not a problem" then continue reading off their scripts. Dell support is a joke. I had also purchased Dell Online Backup - when my computer crashed last week and I went to recover my files after installing a new computer - no quickbooks files were backup - they stated they don't backup quickbooks files because they don't want the liability?? What the ****? I will never buy Dell and will put the word out to associates to avoid this company at all cost.

Marcella D.

10/28/10

I currently have a Dell Studio. I initially purchased my studio in 2008. I loved it when it first came out. It had touch sensored media buttons for the music player a finger print reader and web cam. Then less than a year later a spark came from my computer and it died. I called DELL and they gave me a replacement studio and claimed it was the upgraded version but there was no fingerprint reader or touch sensored buttons. Is that what you call an upgrade? When I started using my computer the screen display was messed up. It would sometimes full half screen then adjust to full view. I ignored that but then I ran into problems with my battery not performin up to it's full potential. Whenever I charge it and unplug the charger it would barely last 30 minutes. When I called their customer service line, the representative sounded as if he was on a lunch break and casually working. I wasn't recieving the efficient help that I needed. In addition he barely understood me and I felt like I was barely listening. Instead of trying to help me solve my technical issue, he was tryin to sell me another computer. Hello, I am a Marketing Major at one the best schools in the nation. I know a marketing plug when I see it. I hung up and called back just to be transfered 2-3 times not to mention put on hold to the point where there was no sound on the line and a guy answering as if he found a phone off the hook. DELL get it together! Not satisfied. AT ALL

Above Down Chiro	10/27/10
I hate Dell They have lied repeatedly, have zero customer service. NEVER BUY A DELL

TomS	10/27/10
Just bought a INSPIRON - Tried to contact (web support and voice support) to get help connecting my Dell 942 printer. Two days now - still no printer - after 5 minutes the tech (in India?) hung up or disconnected. Think before you buy - In my experience Apple will support you

Frank

10/25/10

Bought a new Dell XPS Studio 9000 in February. Since then I've had operating system issues twice (Windows 7) and the hard drive bombed out. Had to have OS reinstalled twice - want to go in another direction since I can't have the down time I've endured. Talking to Tech Support is a waste - can't understand them and get transferred multiple times to reps who have no clue. Want to contact the Dell head of Customer Service but can't get any phone numbers, even from the Dell Corporate website - got transferred to India again !!!! Extremely disappointed with Dell's collapse in the service area. If anyone has the right Dell contact please let me know ASAP.

jeffrey maag

10/20/10

I bought a (2000.00)laptop with all the warranties on it. But come to find out I don't have what i paid for.So I called them and they have no record but my bill has it on there. So they say that there is nothing they can do about it. It been like hell trying to get them to do anything. The support overseas is a joke. They have no idea how to help people. But when you ask to speak with someone in the united states you have to pay (249.00).I found out that they cann't charge you fou asking to speaking with someone one in your on country.All they know is how to but things on your bill that you didn't buy.I still cann't find a number for the corperate office. If anyone can give me any help with the number please call 317(238-3556)ask for Jeff.

10/16/10

I have been trying to talk to someone in the adminerstration Dept. Dell corp.
The phone number I was given is a number no longer in service. Whats up with that?.
The Company wants business, but at what cost? They went as far as to sell a laptop
to my daughter with Celebral Palsey by phone. This was back in or about 2002. My daughter in good faith had us pay over ($2000.00). Ever since almost nine or so years ago,they still in addition want to collect over ($1700.00) more. Ever since then, they have ruined my daughters credit with a charged off on her credit report. Now that she needs a school loan she cannot get one unless they remove that charge
-off.

Ashwini

10/13/10

I got my laptop 3months ago. i realised jus 2days later tht my laptop has severe problems with its hardware. Then replacement of its hardware parts was done by the dell technicians,"BLINDLY" bcos the problem was not solved... I asked for the notebook replacement. Its been 2 months now ther s no proper response frm their side. just help me out so tht i can get my notebook n get out of this.pls guide me. i frm INDIA(BANGALORE).

marlene reeser	10/13/10
I rate a dell .666. DON'T BUY A DELL if you what to keep your sanity. My dell computor wasn't even two months, it started to smoke. Then I order a new three in one printer, installed it, the printer head was damage. More then 20 hours on the phone with them, I can't get my money back. My house could of burnt down. Let you know When you talk to dell in India a toolie is a tool bar.

Popsycreek

10/12/10

Like a lot of people, I would rate Dell less than a 1. I called customer service with our problem, got a person in India, was transferred to another person in India, and then another person in India. Finally got transferred to somewhere else (I told them I wanted the corporate office)--but where did I get transferred--Costa Rica! This person was very nice, but he couldn't help me because he handled only "alien" products, whatever this is. I told him I wanted to be transferred to the corporate offices and again was transferred to someone in India who wanted to transfer me to someone else. I have never been so discombobulated and upset in my life!! I have 2 Dell XPS all in one and 1 Dell Notebook. Never again. I am going to try to write to Michael Dell and see what happens. Bring work back to the USA!! I will work for $15 an hour just trying to help people get to the right person. Disgusted!!!!

Ashlee Romero	10/6/10
I see that I'm not alone in ranting about the horrible customer service provided by Dell. They make promises/agreements, then default on them. They promise to fix them the problem, which are complete lies. This is a HORRIBLE company that needs to FIX their Customer Service personnel. Would be nice to speak to someone whose english skills you can actually understand!!

Andrea Breault	10/1/10
In all the years that I have been a consumer, I have never encountered worse customer service. I have never dealt with a less responsive, more incompetent sysytem.

	9/30/10
6 Hrs of calls to try to fix a simple ethernet file for a D630 Lattitude Computer. Still resolution and this computer will be thron awasy because it is a non functional ridiculous computer.

Dyannah

9/29/10

Dell SUCKS! Never again will I buy Dell, never! Back in June, when my computer was under warranty, I called Dell regarding an audio problem I had. The Technician I spoked with told me in order to fix my problem I needed to buy software, so like a stupid fool I did. I told I was going out of state for a few weeks but when I returned I would call Dell so they can help me install the software (cost me over $300) when I called back in August I was told my computer was no longer under warranty. I explained to the Tech guy I called in June, blah, blah, blah. He then told me that NONE of the software I purchased (because in June I was told my Dell Tec Support that I needed it) would work on my computer and that he would issue me a return lable so I may return the software and be refunded. Well, here it is almost OCTOBER and not only have I not received the return lable, my computer is sill not fixed! I hate f'n Dell and I hope they go out of buisess and every one in India loses their JOBS!

DYANNAH	9/29/10
I HATE DELL I HATE DELL AND I ESPECIALLY HATE DELL TECH SUPPORT!! NEVER AGAIN WILL I BUY A DELL AND I AM TELLING EVERYONE I KNOW EVEN IT AT WORK ABOUT MY EXPERIENCE AND IF EVEN ONE PERSON I TALK TO AGREES WITH ME AND PLEDGES TO NEVER BUY DELL I WILL BE VERY HAPPY! DELLSUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DELL STOLE MY MONEY

9/29/10

TECH SUPPORT TOLD ME I NEEDED TO BUY OVER $300 IN SOFTWARE TO FIX MY PROBLEM, WHEN I RECEIVED THE PRODUCTS I CALLED BACK AND I WAS TOLD BY ANOTHER TECH SUPPORT PERSON THAT NONE OF THE SOFTWARE I PURCHASED COULD BE INSTALLED IN MY COMPUTER, HE SAID HE WOULD SEND ME A RETURN LABLE TO RETURN THE PRODUCTS AND BE REIMBURSED, THIS WAS BACK IN AUGUST, I PURCHASED THE SOFTWARE IN JUNE, IT'S OCTOBER AND STILL NO RETURN LABLE AND THE PRODUCTS ARE STILL NEW, NEVER OPENED.....DELL STOLE MY MONEY NO WONDER THE CEO MADE FORBE'S LIST, THAT SOB GOT HIS MILLIONS SO HE DOESN'T GIVE A $H*T ABOUT US PEONS....F DELL, I SWEAR I WILL NEVER EVER BUY ANOTHER DELL AND I WILL TELL EVERYONE I KNOW NOT TO BUY DELL....POOR CUSTOMER SUPPORT, LOUSY CUSTOMER SERVICE, THEY TAKE YOUR MONEY AND RUN...THIEVES!!!!!!!!!!! EVERY TIME I CALL I AM ON HOLD FOR OVER AN HOUR....I WISH DELL GOES OUT OF BUISNESS!

jg	9/28/10
DON'T EVER BUY DELL. If you already have, cut your losses now and move on, do not sink any money into warranties or service contracts - it's not worth it. I've spent countless hours in their black hole of call transfers, endless repeat questions, inept technicians, and sea of trained robots who have no ability to make any decisions. NEVER BUY DELL. The company is a SINKING SHIP.

Brent Stevenson

9/28/10

I have to agree with everything stated above. I got a call from Dell represenative - He wanted me to extend my extended warrenty for 1 year. He stated that for $269.00 it would cover everything up to complete replacement of my desk top. I declined at the time. Aprox. 2 weeks later my computer starts acting funny and I shut it down. Then it wouldn't restart. I call Dell and I'm told it's the last day of my warrenty. I ask about the extension offered before and I'm told yes I could get it and that it would cover everything up to replacement. I buy it - Then call Tech service where they tell me it doesn't cover any parts and certainly not replacement. I cancel it and get a refund. I take it to the Geek Squad - They have been great - But now I need to get the Recovery Discs from Dell. I call and first they try and sell me more stuff, I decline and end up buying the discs for $23.00. This was on Sept 3 - I still don't have the discs and am told now it will be Oct.8th - So after being lied to twice by different employees, I'm starting to wonder if Dell did'nt do something to my computer when I first refused the extended warrenty. And forget about getting anyone who cares!! Never again will I buy Dell - I was happy with it until now.

A very upset MR. Scott m Luczak

9/24/10

Well -
My wife purchased a Dell Desktop but when we reviewed the order it was NOT what she wanted or ordered. The total price was also wrong. So after 2 days and 12 hours of customer support (India) we still have 1 item to cancel.

Total disconnects 7 - when this happens you have to call back and start over.

They have 3 major areas - SALES, PRE-SHIP and POST-SHIP. SALES will sell you stuff you do not need and quote prices that when the order is emailed might match but ours did not.

PRE-SHIP - They lie - YOU CAN CANCEL THE ORDER...

POST SHIP - OMG... make sure you have matching part numbers to what is on your order.
still dealing with them after 2 days and 12 hours.

I will not shop dell ever again and I fully agree times 2 with:

WILLIAM BREHIO 9/2/10 and ANNA 7-7-2010 COMMENTS 100% - repeating the above "If I could give Dell in India lower than 1 I would. All Dell support in India is interested in is selling you product. I am so disgusted, I wanted to contact Dell in the USA but apparently they don"t care enough about their customers to have their phone number listed. This is the last Dell product I will be buying."
I have purchased many laptop computers,printers etc. over the years and now really resent having to deal with India employees - most are not knowledgeable,some hang up, some transfer you to the wrong departments and when you ask for the USA customer service phone number to talk to someone in the USA you get a run around,keep transferring you around India - it's really aggravating and a waste of my time. UNLESS A DELL CUSTOMER CAN GET A DELL CORPORATE USA PHONE NUMBER SO AS TO ADVISE A USA EMPLOYEE HOW BAD IT IS IN DEALING WITH INDIA PERSONNEL THEY WILL NOT KNOW WHAT REALLY IS GOING ON OVER THERE AND HOW IT IS EFFECTING THEIR BUSINESS - THEY MAY NOT CARE ABOUT THESE PROBLEMS AS IT APPEARS THAT THEY ARE SAVING $ by having India handle all their customer service etc.

ooc	4/12/10
I called Dell for to pay for my laptop and was transfered 7 times and didn't get anywhere. Sure would have liked to pay for my laptop I ordered. it took me an hour and a half and ended up hanging up with frustration.

DANA BEISEL

4/15/10

Have been trying to get a service issue resolved for 3 weeks. Calling DELL is a big joke. First you cannot get anyone in the UNITED STATES. Second, when you finally do get someone they do everything but answer my question. You get transferred a million times to people that cannot help you. I am currently on hold while I write this review. I have been holding and transferred over and over for the last 32 minutes. I have paid for their premium warranty with Next Day Service....what a joke. I called the number in Texas to Corporate and when I finally got a live voice I am in the Phillipines!!!!!!! I will NEVER BUY ANOTHER DELL COMPUTER AS LONG AS I AM ALIVE!!!!!!!!!!!!!!! YOU CANNOT GET SERVICE, YOU CANNOT TALK TO ANYONE WITH ANY KNOWLEDGE, IT IS RIDICULOUS!!!!!!!!!!!!!!

ePerson	5/4/10
I am deeply disappointed to discover that Dell uses refurbished (used) parts to fill warranty repairs. If I wanted a used part, I would look in my local newspaper or eBay. I will never purchase another Dell PC, no matter how inexpensive it may be.

john livermore	5/17/10
Dell should pot a zero on there star list. I have tried to speek with someone from texas but with no help. I bought a STUDIO XPS 8100 with $600.00 dollare in up grades and got none. My computer has yet to work, and every thing but the tower box has beeb replaced with used parts, DELL calls them REFURBISHEDE. I call them JUNK.

Corp EVP

6/4/10

Do not buy anything from DEll, they are not the same customer service oriented company of years past. This is my second home office Desktop CPU. Ordered Unit told them when to deliver, as I would be OOT on business, confirmed it and they still shipped it! Sold me in home 24/7 service and said they would set it up, that's why I bought plan. CRS confirmed that this was what I will be receiving, not sold the correct package. Unit is unopened. I have had a complete run around with their beligerent India CSR/Tech Team. Fed EX has confirmed many units shipped are either rejected or returned. I have had it with this company. Now for the big joke on them.....called AE they are doing a charge back. Next I am going to my CIO who was on the phone three way while ordering, is furious. I am going to halt all Corporate ties with DEll today, next we will sever all ties to their HDQTRS. For a simple fix that they rejected we are going to drop them. They said I could not return it past 21 days.....I never signed for the package! These idiots would rather screw you out of $1,200, so I'm going to screw them out of a major account.

Miindy

9/6/10

I purchased a Studio 15Z laptop on Saturday...and called Dell to inquire if I can upgrade to an in-home warranty service contract or purchase a new in-home warranty service contract on the system I purchased from Best Buy BEFORE I opened the box. I was on hold for over two hours and spoke to a supervisor in INDIA who said they would check and call me back in an hour. TWENTY-SEVEN HOURS LATER I placed a call again to Dell to inquire the same information.....I am still on hold FORTY-FIVE MINUTES LATER trying to ascertain if I can purchase a new inhome warranty package....FINALLY....a person who speaks English and was able to resolve the issue at hand!
So once in a while there is a "happy ending" to a sad and frustrating story.

Valeri Dvnae

9/17/10

Dell has constantly been dishonest, lied to me sold me worthless equipment, hung up on me, will not let you speak with anyone that can resolve a problems. Refused to order my warranty on the hardware said I had to buy a $270.00 software warranty in order to get someone out to fix a hardware problem stated falsely the hardware and software were tied together.

Dell sold me a partila linksys that was useless. Dell customer service reps are rude, hangs up on me and transfers me so many time it is crazy. Asking for a manager is worthless. Send someone to fix my laptop that was not working and left without replacing all the items I paid for originally, basically downgrading my computer.

Dell also sold me Windows Avista the same time Windows 7 was expected.This is the worse Company and its customer service is a total joke.

Anita Bermann

9/18/10

If I could I would rate dell as 100 million times less than poor. I have NEVER received such awful customer service in my life. I have worked in customer service and I can't believe they would treat their customers this way. It is a surefire way to go out of business and I can't wait until they do. The tide of customer opinion is clearly turning, and I can't imagine enough reparations that would smooth over their mistakes. Not only do I plan on posting my bad review of Dell on every site possible, but I will tell all my friends never to buy Dell again. I was actually in the process of convincing multiple family members to buy a dell laptop like mine before it had problems, now after the customer service I see dell provides I made sure they never will.

I'm not even going to go into all the gruesome details of my awful experience, but suffice it to say I wasted hundreds of productive business hours talking to uninformed Indians, re-scheduling bad fed ex shipments for my repair order, and after three weeks of not a word as to my computer's status, received it returned with NO REPAIRS COMPLETED and a separate REFURBISHED harddrive, without the features of my original (still under warranty!) which I was instructed to INSTALL MYSELF! It's absolutely insane how Dell beats and badgers it's customers. Dell would not exist without us and soon won't exist at all.

hall family

9/9/10

The customer service is poor beyond poor they barely speak english for one. For 2 we had the computer not even 2 years and it suddenly needs 500 dollars worth of work to top that . I walked into my living room last night to see my a/c adaptor to my laptop glow red smoke and flame up to which i jerked the cord from the outlet . Which the new a/c adaptor was part of the 500 just spent 4months ago . they tried to say it wasnt under warranty. it could of burnt down my house and what did they say sorry bout the inconvience . when i said i could contact an attorney since ijust paid for this they suddenly want my entire laptop and a/c adaptor cord stating " that possibly the mother board could have caused the a/c adaptor to do this" i willnever buy another dell product the product stinks doesnt hold up and the service you get after you purchase one is terrible

Paul Barnes

9/11/10

Dell is horrible. I ordered the Windows Premium Upgrade (actually a foreign lady talked me in to it) and it wasnt compatible with my system. It would not load for nothing. I sent it back and waited for my refund to appear. It didn't. When i called, they said that refunds were not granted for open software. Uh? It didnt state that on my packing slip. The lady on the phone said I was stupid for not knowing their policy. I raised cain and then she lied to me and told me she would give me a refund. It hasnt happened. She just told me what i wanted to hear so I would hang up. Stupid dell employyees are horrible people. Dell customer service representatives are lying pieces of crap. Not done yet.

Sandra Razzeto

9/12/10

I am sure this is not going to change a thing, but if I dont vent I will go nuts!!!!This company SUCKS!!!!!!!!!!!!!!!!! Customer service DOES NOT EXSIST. I purchased a flat screen TV my delivery date was 10 to 15 days from the date of purchase. I check on line to see when my order will arrive and I find that my account does not show I have even made a purchase but already they have discounted the money from my dell account. When I call to complain and to aks why the date of delivery comes up as 10/28/2010 which would be more than a month away I am told to cancel my order and buy a different TV. I am out raged, first you get people who can barely speak english, then you can not speak to anyone from the US and at the end you are stuck, angry and hands down hopeless. I would love to get a group of people who have gone thru hell with this company and go on national TV so more people can know about this and ban from buying anything from this company. Maybe then Dell will care a bit more about customers. IT IS A JOKE....

Donna	9/13/10
DELL SUCKS....WITHOUT A DOUBT. CUSTOMER SERVICE SUCKS....I WILL NEVER EVER BOTHER WITH DELL AGAIN

WILLIAM BREHIO

9/2/10

I AGREE WITH ANNA 7-7-2010 COMMENTS 100% - I will repeat what she wrote "If I could give Dell in India lower than 1 I would. All Dell support in India is interested in is selling you product. I am so discusted, I wanted to contact Dell in the USA but apparently they don"t care enough about their customers to have their phone number listed. This is the last Dell product I will be buying."
I have purchased many laptop computers,printers etc. over the years and now really resent having to deal with India employees - most are not knowledgeable,some hang up, some transfer you to the wrong departments and when you ask for the usa cuustomer service phone number to talk to someone in the usa you get a run around,keep transfering you around India - it's really aggravating and a waste of my time. UNLESS A DELL CUSTOMER CAN GET A DELL CORPORATE USA PHONE NUMBER SO AS TO ADVISE A USA EMPLOYEE HOW BAD IT IS IN DEALING WITH INDIA PERSONNEL THEY WILL NOT KNOW WHAT REALLY IS GOING ON OVER THERE AND HOW IT IS EFFECTING THEIR BUSINESS - THEY MAY NOT CARE ABOUT THESE PROBLEMS AS IT APPEARS THAT THEY ARE SAVING $ by having India handle all their customer service etc.

Frustrated

9/3/10

I called to order an accessory and was told to speak to technical support to determine the part number to order. Since I couldn't find an order number, tech support hung up every time I called them.

Don't buy anything from Dell. They are terrible and they will not support you even when you are trying to buy products from them.

Dell go out of businesss and collect the garbage you sold! It is worth more as trash than the crap you are selling.

Charlotte Graves

6/14/10

Unbelievabale change in company culture from my first purchase five years ago. Was proud then to own a Dell. Started purchasing process in April for second one. NIGHTMARE since day one. Have culture now of dishonesty and deceit..Have been constantly lied to. Have been asking friends about their recent experiences and all that have had recent dealings with Dell have had bad experience. Not all that Dell has done may be illegal but is definately unethical. Think my last contact that was to purchase service contact was form of "bait and switch" and IS illegal. Trying to decide how to proceed..Think TX Attorney General would be interested..If I ever get free will NEVER get mixed up with Dell again. Very sad to see a good company go so bad. Tried to contact Dell in Round Rock and can't get number. If someone in position of authority at Dell reads this..they REALLY need to hear my story, Orders placed in above name. Sure you can locate a phone number.

charlene whittle

6/17/10

I purchased a labtop approximately a year ago. My warranty recently expired. I tried last week to bring up my internet page. It would not come up. I called my internet service, Microsoft, and Dell. My internet stated that it was not any of their connections, try Dell and Microsoft. I called Dell and they would not talk to me unless I purchased their $59.00 monthly service contract. After I purchased it , - it still did not solve my problem. I had to purchase another $59.00 from Microsoft. After four hours later Microsoft was able to give me another internet access.
I tried and tried to contact Dell to get a refund credit but they gave me the runaround.
I spent hours on the phone to no avail and no one would connect me to the customer service person who would give me a credit. This is the last Dell that I will purchase and I will tell anyone I talk to not to purchase a Dell.
Dell is deceitful and dishonest and all you get is someone in India who is trained to give you the runaround.
I see from the previous comments already on line that I am not alone in my opinion.

P.V Hunter

6/20/10

My issue is technical support in India or wherever they are functioning. It seems that they have no regard for the customer. I am tired. I was hung up on three times. I had technical support go into my computer to do a routine examination, and they messed up my software programs. They worked fine before technical support. Now they are saying I have to pay for software support. That is BS! There is no way I am paying for something that was not my fault. I am trying to get an email to an executive at Dell. Number one I should have went HP that was my fault, I will never buy another one of these monsters. They have a technical support office in India and I guess this gives their corporate operation plausible nonavailability in the event you need "real Local support". Dell Sucks!

cbull

8/23/10

I ordered MS Office 2007 over the phone at Dell(Philippines) on July 10th, and was called on August 5/6th and was told the order was delayed. And NOW on the 23rd of August--not having received the order, after spending over an hour with at least 8 people, Philippines, Panama City Panama, I have learned that my order was CANCELED ! ! ! I was NEVER notified, although they had confirmed my order by e-mail, and phoned me at least once to tell me that my order "was delayed." No ONE can tell me why my order was canceled and I have been cut-off twice. (ZERO stars for "Service")

ashish ranka	8/25/10
hiiiii pepole i want to inform that now days dell pepole are making us fool day by day never purchase the product of dell and i given the order of my laptop studio 15 and 1 month have been past even my money has not come and even my laptop whenever you will call them today you recive today you will get it make me fool ...

S Friedman

9/1/10

I will never have another DELL product. I will never order a part or contact DELL again for any purpose. I am in the process of replacing my DELL laptop with an HP laptop. After being a loyal DELL customers for over 20 years, I am severing my relationship permanently. I ordered 2 memmory sticks, one of which was defective. I was transferred around 6 times. All I wanted to do was return one stick and get a replacement. It took over an hour and one half of repeating information over and over again. Finally, I was able to get a reference number, and hopefully, I can return the product for a replacement. My phone service was disconnected twice and I was passed from one "technician" to another. As I write this, it is taking over 20 minutes to get a dispatch number. I'm sorry that the above rating cannot be 0, because that is what DELL deserves.

Roselee Maddaloni

8/20/10

I am FINISHED WITH DELL! I ordered a laptop and Office 2010. The laptop came first; the following day I got the "software". It was simply a certificate with no instructions as to what to do with it! I phone support. I had three techs and spent 2 hours trying to install the software! I finally got that issue resolved and they gave me $65.00 if I didn't return the laptop. Today, after my laptop freezing and doing other crazy things, I decided to return it. I spent another hour and 30 minutes. I have to pay a restocking fee because I refused to work with tech support in resolving the issue. I don't have that kind of time! Then, I had to be trasnferred to another customer support team where I waiting 20 more minutes in order to return the software. I am so finished with Dell!

Andrea Unger

8/21/10

I'd rate Dell a minus 5 if I could. We ordered a laptop for our college kid. We were told the order would ship on the 17th and would arrive next day. Next day we received a call confirming shipment and the address to which it was shipped. Two days later it still had not arrived. I called Fedex to track it. It had been shipped to our billing address 400 miles away. I called Dell, their customer service in India told me that there was nothing that could be done since the shipment had been "accepted." It had not been accepted, it had been left on a front porch. I asked them to pick it up and ship to the correct address. After much wrangling I was assured they would send Fedex and my son would receive his laptop within 48 hours. Reassured, we left the college and drove 8 hours home. And there, on our porch was the laptop. I called Fedex; no arrangements had been made for pickup. I called Dell again and was shuttled back and forth, and redirected 10 times to departments that were closed. I eventually called back to say just pick the damn thing up and give me my money back...and was shuttled to a closed department! I finally told the rep, who barely spoke english to take the computer and shove it, well, somewhere unpleasant. I will NEVER buy another Dell. Ever. DH is an IT guy who buys for a major corporation. Guess what he WON'T be recommending to his company?

C. Brinkman

8/4/10

Dell is practicing FRAUDULENT sales. I called to order a simple cord for a monitor. I was told that the cord would be 32.00. And "don't be surprised" if I also got a couple of complimentary items in the mail that were being "tested". So I got my cord in one small box; and in two other boxes, some really cheap plastic headphones. The headphones were so poorly constructed my kids didn't even want them. And the cord to the monitor did not work, so when I went to return everything I checked the sales invoice. The power cord was only 2.99 but the headphones were 29.00. Sooooo.... Dell charged me 32.00 so they could ship me and get out of their inventory some crappy headphones that I didn't want. Doesn't this spell F-R-A-U-D? I tried to contact someone in their legal dept, they said they would call me. No luck one month later. I just called them and lodged a second complaint, was it in India or Pakistan. Will never do business with dell again.

Former Dell Customer

8/10/10

I called Dell last night for techinal support. I actually made 3 calls before I got a live person. When I asked where he was located, he replied that my call had been routed to INDIA. The first fella gave me a song and dance and then he put me on hold and transferred me to another tech support fella. I had to explain the problem all over again only to have him give me the run around. I asked for the Dell Corporate telephone number & was told they do not have that phone number. I have always purchased Dell Computers & had found their tech support staff to be friendly and helpful but this is no longer the case. I am fed up and do not plan to buy another Dell product.

Bryan

8/17/10

Been a custom of dell for years and I have heard about how Dell has gone down hill. But, because I have not had any problems with Dell in the past I ordered a new Studio 17 for $2,000.00. The laptop new no problems but, new laptops no longer come with reinstill cd's or a POWER CORD for the power supply.

Well I now know what everyone is talling about how much Dell sucks after the sale. When I call Dell about the new laptop didn't come with a power cord they would keep transferring my call to another customer service person and I would have to start all over again and again and agian and again and agian and I still don't have a power cord for a $2,000 dallor laptop.

So, Closed my account with Dell for good and I will never buy anything from Dell again. So, how that Dell your losing your return customer and hopefully new customer will see these reviews and NOT BUY ANYTHING FROM DELL!!!

Corporate Officer

8/13/10

This company seems to have completed a business plan to intentionally lie and cheat consumers. You can never reach a domestic USA person with any authority to act. The plan is to transfer call and route calls until you are so frustrated you merely hand up and walk away. The worst comsumer product relations every experienced. Our firm will likely be filing a law suit against Dell. I strongly suggest NO ONE do further business with DELL. You will be at a loss for any support. Dell will lie and merely tranfer calls within their call centers. We tried for three days and were transfered 27 times and never got answers. We kept specfic names and answers and devoted 4 hours and 57 minutes and NEVER spoke to anyone who coudl answer a simple question. NEVER got a return call. Good business plan to keep money and never resolve issues.

Dovers..........

8/13/10

Oh My Goodness!!!!!!!!!

I want to rate dell as less than.

Do not, I repeat do not remove McAfee from your computer, if it is installed, and then add another security system..especially if you have that stinking vista! It will ruin your computer!

And don't get me started on the over seas support!

We have been online with them - telling them the same thing, getting nowhere while they all run the same stinking diagnostics.
We had cover to cover warranties.
We bought into the software warranties...joke..
We bought a different security because the over seas lady said only Norton was compatible with vista, but why the f.... did dell install McAFee if Norton was the only one compatible?

For nearly 3 months now - we have yet to speak with an english, American - I want a new computer. Dell lied and said only two others have called in with mcaffee not playing nice with vista.

WE have had our computer wiped clean! Down to nothing and we added everyting back and still.........the damn thing doesn't work like it did before we uninstalled mcaffee and added Kasperski - which by the way, we were told from the lady over seas that NONONONONONooooooo! Kasperski doesn't work with vista - yet dell sells the security! What the bleep??????????

I am soooooooooo disappointed.
I am ready to pack it up - get on an airplane and stand in front of dell headquarters demanding a new computer!

I hate Dell!
They suck!
Never again!!!!!!!!!!!!!!!!!!

an angry person

8/5/10

I made the mistake of contacting Dell for a simple estimate on a product to make sure I knew the cost of shipping and handling, et al, before I made a decision on whether to buy or not. Unfortunately they would not give an estimate without info on name, address, email and phone number. This was two day ago. Last evening I received a call regarding "my order" which I never placed. I indicated that I was no longer interested in Dell products and to please remove my name and personal information from the system. Since that time I have received five more calls. I tried to return the calls, was forwarded to five other numbers and finally got a recording that customer service was closed until tomorrow but that I could resolve this on-line, which I tried but to no avail. I would not recommend anyone getting involved with Dell corporation in any way.

Anna	7/7/10
If I could give Dell in India lower than 1 I would. All Dell support in India is interested in is selling you product. I am so discusted, I wanted to contact Dell in the USA but apparently they don"t care enough about their customers to have their phone number listed. This is the last Dell product I will be buying.

Mark H

7/8/10

Five weeks ago on June 4th, 2010, I ordered up 5 black and 3 color printer cartridges for a Dell P703W (I use the machine for business as well). They told me I will receive the cartridges by June 9th. It is now July 9th, and I have not received the cartridges. I HAVE spent approximately 25 hours of time across multiple phone calls with no results whatsoever. I was directly lied to five (5) times.....yes, that is 5 times as follows:
- You will receive cartridges by June 9th (did not receive).
- You will have them shipped out starting tomorrow (June 30th) and will receive soon after as we have stock (they are out of stock yet at that point).
- I was accidentally forwarded to the Finance Dept. I asked for Legal and Finance said that CSR would put me through to Legal. When I got a hold of Customer Service, they told me they do not have a Legal or Finance Department which is a lie, especially when I was speaking with one of them.
- I called them numerous times today and they told me they had cartridges, then they didn't, then they did.

All this trouble is starting to affect business when I am sold a machine that can't be serviced. The only option I have left is legal proceedings. I suggest that if you are reading this and having issues as well, unable to gain resolution, that maybe a class action suit be filed against Dell for selling products that they can not or will not warrant, fix, or service.

One last word, based on my experience I will be AVOIDING DELL AT ALL COSTS!