1600 Cantrell Road Little Rock, AR 72201
(501)376-5200
Reviews For Dillards Corporate Office
Shannon Lockhart  | 1/31/12 |
| I have never been treated in such a manner at any department store as Dillards.My teenage daughter and I were in search for her senior prom dress over the weekend.We had shopped in numerous stores until our last stop.(Dillards).It is the same experience every time I enter that store,no matter which location.This particular one was at Carolina Place Mall in Pineville NC.My daughter had 3 dresses that were prospects.I was steps away from here looking at others and the sales lady rudely walked up to her and just took the dresses out of her hands and said "I will hang these in the dressing room.Let me know when you are ready to try them on".We were "floored"!And the worst part about it was she followed her around for 10 minutes as if she were going to steal something and when she was finally ready to try the dresses on,I asked the lady could she get in that dressing room that she has now locked after taking them in and she replied when she was through waiting on another customer.We then just shook our heads and left without purchasing a dress.We still have not found one.Im sure that one of those would have worked.They were all beautiful but that was a total nightmare.I wont go back! | |
pamela  | 1/31/12 |
| I would like to give a compliment to the store in Beachwood, Ohio..The store is always organized & clean. The staff is always friendly & helpful. I especially had a great experience with a lady named Julianna in lingerie. She was attentive & very nice. The sales are outstanding also. Keep up the good work!! | |
| Lilly Stern | 1/29/12 |
| The store in Oxford is horrible. The nicest lady was waiting on me in Children's, when suddenly this younger, but still old women...dressed like a teenager, came running up and said she was was waiting on us first. I'd never even seen her!!! They must get paid for their sales, but I felt so sorry for the other lady. The one who rang me up needs to be fired! | |
| Dillard's Shopper | 1/24/12 |
| You have a new store manager at the Carolina Place Mall in Pineville NC. Was trying to exchange and item and had no success with the associate. Went to customer service and manager happened to be there. I was definitely not appreciatetive of his tone with me and the manner in which he addressed the problem. I WILL NEVER SHOP AT DILLARD AGAIN. | |
| Treanne | 1/12/12 |
| Like other reviews I've read on here, I am also annoyed by Dillard's return policies and general customer service. I have been a long time loyal shopper of Saks, Nordstroms and Macy's and I have NEVER had a single issue with returns like I have at Dillard's - Saks even REPLACED a bottlle of Cartier perfume that had been broken on an airplane. I went into Saks asking for the replacement cost to send in claim to TSA and was pleasantly surprised to hear them say they would replace it for me. ($200 value) I completely understand the fact that Dillard's is trying to prevent people from being able to return stolen merchandise or merchandise not even purchased through them to get cash back. However, I dont feel that it should not be done at honest consumers cost! After all, the other department stores have figured out how to have a happy medium, maybe they should take notes. Whatever the case, I sincerely hope that Dillard's gets with the program otherwise I think they could quickly become one of the statistics of the US recession. | |
| Meshia Coffman | 1/10/12 |
| Just wanted to let everyone know that Tom a manager at the Wichita Dillards at Town East is Very Helpful and a Great Person! My husband and I rarely agree upon things and we both feel in love with the Ralph Lauren Burgundy Bedding Collection and I got it home and something was wrong with the comforter and when i went back to exchange there were none in Wichita so he got on the phone and hunted down the comforter and even to King size shames for me and had them to me by Christmas!!! What a great Santa he would make:-) Thank you Tom for all your hard work! | |
| Sandra Cosby | 1/10/12 |
| Why is it most all other department stores have at least a 60-90 day return policy BUT NOT Diallards??? My daughter bought my Christmas present at Dillards November 27, 2011 (after Thanksgiving Sale) but of course I did not receive the gift until Christmas December 25, 2011. She lives in another town and she and I were not able to get to Dillards to return the jacket until January 9, 2012. GUESS WHAT..... that was beyond the 30 day limit set by DIllards. Do you not know Christmas comes a month after Thanksgiving and unless a person gets up and goes to Dillards the day after Christmas or the next day you miss the return day limit set by Dillards??? Oh daughter was able to give jacket back BUT HAD TO HAVE Dillards gift card rather than refund we wanted. Any more questions about why the Dillards rating is POOR? I cut up my Dillards card years ago and ABSOLUTELY DO NOT SHOP Dillards because of their POOR CUSTOMER SERVICE AND UNACCEPTABLE RETURN POLICY. BELKS is the place to shop at all times and for everything. FRIENDLY employees, REASONABLE return policy, ongoing SALES with GOOD PRICES. Dillards SORRY RETURN POLICY, POOR Sales, and UNFRIENDLY employees....maybe acting like they are treated by the store they work for... I discourage everyone I talk to to avoid Dillards and shop Belks....It is amazing how many people feel the way I do.....I see many 1 star (POOR RATINGS) ON YOUR COMMENT PAGE...WONDER WHY????????????????????? | |
| Cindy | 1/2/12 |
| I shop at Dillard's often and look forward to the New Year's Day Sale event each year. However, I went to the store about noon and found that only after 2 hours of the store's opening, it looked like I was shopping at Ross! Merchandise was everywhere, on the floor, in the aisles, etc. I was shocked. Not only did I not buy anything, but I was surprised by the limited staff. Of course, being a Dillard's near the Mexican border, we are inundated by Mexicali shoppers who hoard every last one of the purses, shoes, linens, Xmas deco. etc. It is too bad that there are no limits set on how much of one item consumers can buy, but the store was thoroughly trashed. Next time, hire more staff to run this sale and keep your store looking like a Dillard's and not a Ross store! You sure gave them some competition. | |
| Virginia Haskins | 1/1/12 |
| I have looked forward each year to the Dillards New Years Day sale. The newspaper advertising and the internet state that the stores open at 10:00a. We arrived at the Casa Grande, AZ store at 9:30a and customers were walking out of the store with their purchases. I asked one of the associates when they opened the doors and was told they opened at 9:15a. I complained to the store manager and was told that because there was a line of folks waiting that they opened early. I found out later that a friend had called the store the previous day and was told they were going to open at 9:30a. The manager acted as if it was a spur of the moment decision, which is nothing but a "bold face lie"!!!! His associates wouldn't have even been at the store if they planned on a 10:00a opening. It is WRONG to advertise one thing and do another. Is this corporate policy????? I think not!!! I am a Dillards card holder and would love to be contacted in regards to this matter. | |
| Sheryl Ratcliff | 12/27/11 |
| I recently purchased a pair of men’s Sperry’s for my 17 year old son with my debit card. My son did not like the Sperry’s so we tried to return them to the Dillard's in Killeen, Texas. The shoe box had the yellow return sticker on it but since I paid with debit they offered him a gift card or to return them to my debit card. I asked to speak with a manager and was told the exact something. I, did not understand how when I paid debit on December 1st 2011 how they would not give him back the cash so he could go somewhere else and try to find a pair of shoes that he liked. I explained that my bank in Alaska takes 3 to 5 days to show a credit which did not matter to Dillard’s. So I decided to try other avenues. I even tried to contact corp. which I had to leave a message. I called my bank when I returned home and I stand corrected as they told me 7 to 10 days. I guess the point I am trying to make is that I will no longer purchase gifts for family and friends from Dillard’s. I will go to Nordstrom’s where they will return the gift with the return sticker where they will return the gift either store credit or cash. It's a shame that Dillard’s does not offer the same customer service. | |
| Jerilyn Ezell | 12/16/11 |
| This rating isn't going to be very fair to the ONE Dillard’s store and its TWO employees that were very courteous and professional to me because I am writing/basing this review on two other stores. Last night to save myself time, I went on Dillard’s website to look for a dress I need for this weekend. I found a couple I really liked and wrote down all the information that would help the sales associate look the dresses up for me in their systems such as the item numbers, manufacturer, color and size I needed. I decided to call the stores first thing this morning thinking the sales associates would not be so busy, burned out and would be refreshed at 10am. I was WRONG. The first store I called in Atlanta was Perimeter Mall. I called the operator was curt, short and cut me off before transferring me. I did not catch her name. The sales associate I spoke with (Michelle) would not look the items up by number because she insisted "she knew their merchandise". This was after she gave me a mini tutorial on the dresses I was looking for were not in the women’s special occasion dress department but in the "Contemporary" dress department. I explained to her that the website was not so detailed. She then suggested that my luck might be better if I shopped online. I didn't feel it was appropriate that she tell me this because I do know that I have the option to shop online. But I prefer to shop in store to avoid returns of incorrectly ordered merchandise. And I also like to save as much time and GAS as possible by calling ahead to stores to see if they have what I'm looking for ahead of time. Michelle was COOLY polite at best... but not as customer friendly as I would expect a sales associate to be. The second Dillard’s I called was Stonecrest in Lithonia. I spoke with Irma who was pleasant but informed me that she was unable to look the items up because "they had not been taught HOW to do that". She said she was only able to look an item up by UPC and SKU number. Finally I struck GOLD and called a Dillard’s whose associates represent the store as IT SHOULD BE REPRESENTED. Dillard’s in ATLANTIC STATION. The operator’s name who answered the store with a VERY kind, warm and upbeat season's greeting's name was KEVIN. He was professional and had just the type of demeanor I look to encounter. He transferred me to YOLANDA in the Contemporary dress department who was equally as professional, nice and willing to help as Kevin had been. If it were not for Kevin and Yolanda, I would most likely have decided to never shop Dillard’s again. And unless the Dillard’s Corporation doesn't mime losing business, customers and money; my suggestion would be that the other stores and their associates receive the same training and adopt the same CUSTOMER FRIENDLY attitudes as the associates that represent the Atlantic Station store location. | |
| Gail Duncan | 12/14/11 |
| Dillards is a horrible store. They are mean and unfair to their employees. Their management is awful. I have no idea why this detestable family hasn't imploded yet and closed their stores. | |
| Never Again | 12/14/11 |
| I am a lifelong customer of Dillard’s, and while shopping at the Inernational store, on Wednesday, December 14th, I had a very unpleasant experience. I walked into the handbag department and encountered a group of Spanish speaking employees, who could barely take a moment from their personal conversation to say “let me know if I can answer any questions.” They immediately went back to their conversation and I was left to help myself. I was extremely insulted and left immediatly. I was able to find what I wanted at Nordstrom’s, where the sales people were courteous and very helpful. They also spoke English. Is this the level of service I can expect from Dillard”s? This is America, our native language is English. The fact that sales people stand around speaking a foreign language while customers are present is insulting to me and something that I find totally unnecessary. If this is what Dillard’s has reduced itself to then I will happily take my money to Nordstrom’s or Niemen Marcus when shopping at International Plaza. | |
| | 12/7/11 |
| I been working for dillards for 4 and half years in north olmsted ,Ohio store number 367 ,working dept 130 to 139 dresses ..working almost 40 hours a week..for the past year I been threw very tough battle with the dept manager as she is not professional to handle very important matters that goes on, in the dept ...as I adress her many times about the situation that goes on in the dept as I had to take it to the store manager and tell them what is going on ...very sad to say they haven't done or made a change ...as racial remarks has been made towards me ...as i am a Arab American ....could not handle the remarks made towards me by a few employees in my dept ...I have noticed the bullying went on and when I say bullying meaning ...finger pointing in the face ,the yelling in front of the customers toward me calling me names ,as a American born I have never seen so much racial actions towards one person as I have seen ,as of yesterday 12/06/2011...around the time 2 clock in the afternoon I had to walk out of the store quitting my job after a associate raised her voice in front of a paying customer and the dept manager ...I was very embarrassed to the point I left in tears ...as I am not leaving my name for a reason ..but to inform the situation and let the people judge .. | |
| Wedding Registry | 11/30/11 |
| My husband and I got married November 20,2011 under a beautiful waterfall at a nearby by golf club and we were off to our honeymoon out of the country. Everything was pleasant until my experiences with Dillards Department Stores. I always thought of Dillards as a family friendly business. Dissapointed, we found ourselves when we got back from our honeymoon to find that all of or wedding registy gifts were left at my old address they had on their file that they did not erase and replace with our latest address. My husband and I distintctly remember filling out a change of address form given by a Dillard's sales associate. After speaking with Mario Duran (Operations Manager), he tried his best to help track our packages. Totoalling, an estimated value of $300 and more dollars worth of stolen or undelivered merchandise. I am left in awe at the way I was treated and spoke to by Briana Fuller (sales manager) who keept reiterating "Well, Im sorry ma'am but their is nothing we can do. You gave us your address after the wedding on November 22,2011." My husband and I had received correspondence to our apartment that they say they did not had on file. It doesnt make sense that we are opening correspondance from Dillards before November 20. Dillards is responsible for delivering the wedding registry gifts to the bride and groom at their current address. Dillards is not as organized as you might have thought. Too bad Marialice Gonzalez (Store Manager)could not provide us with standard Dillard's customer service that you pride yourselves on so much. Luckily, our wedding and honeymoon turned out well. | |
| Mr. Grigg | 12/1/11 |
| I recently purchased a jacket at Dillard's in Alpharetta, GA. In less than 2 weeks they had it for 30% off, so I went back to see if I could be refunded the difference. Mind you I wasn't looking to return it.I just wanted to be refunded the difference I paid for the coat and the sale price. since it wasn't even 30 days since I bought it. They said there store policy doesn't allow them to do that. I even have the receipt for the jacket and they still won't do it. I have never shopped anywhere before where they won't refund the difference within 30 days of buying something if it goes on sale for a cheaper price. Your employees are rude and very inconsiderate they would not try and help me one bit. No wonder u never have any traffic in your store. I own my own retail business and the number 1 thing it comes to when u own a business is customer service. Maybe u should contact me and I can teach u how to run a business because your employees have no idea how to treat customers. | |
| Paula Morgan | 11/29/11 |
| I am very proud to be a teacher in Oklahoma. I enjoy shopping in Dillards at all locations especially in Muskogee, Oklahoma. Over the years I have applauded Dillards for recognizing our hard work by allowing us a discount during the Christmas holiday. However, I recently(2011) was told that the corporate office did away with that discount and would not acknowlege teachers. They do still offer Policeman, and Firefighters and I believe they still deserve it. However, they wear uniforms and teachers do not. Point being we must buy clothing for our jobs. Does this make sense? I guess all teachers need to rethink where to shop for their wardrobes. | |
Judith E. Texas  | 11/30/11 |
| I have shoped in Dillard's on a regular basis for over 20 years. I am finding more difficult to stay in the store more than 30 minutes. Why? Because of the constant and loud "ROAD KILL MUSIC". As with most department stores Dillard's thinks everyone enjoys shopping with a constant irritating sound being forced on customers. Please tone it down and try playing music that customers over 30 years old might enjoy. I am finding shopping HSN and QVC is more pleasing but I miss going shopping in the stores. Now, on a positive note. I received the latest Dillard's Christmas Catalog. I was very impressed when I noticed that your catalog cover page actually said MERRY CHRISTMAS. I have decided that any store that does not acknowledge and express the holidays with MERRY CHRISTMAS instead of Happy Holidays will not get my business. | |
| Krystal R. | 11/21/11 |
| I am very disappointed with the Dillards in the Mall of Acadiana in Laffeyatte Louisiana. It was my first time in the Dillards of this mall, I was looking for maternity clothes thinking that the store would have some. Well, I asked a lady that worked there and she rudely said we don't have maternity. Very upset I stormed out of the store wondering why the store does not carry maternity wear. People who shop there do get pregnant and would like to get clothes from there and I was very upset. I will never shop there again for the fact of the rude workers!! | |
| Stephanie | 11/12/11 |
| I am writing to complain about store number 994 in colorado springs, colorado. I was forced to quit after the young inexperienced manager in accesories and handbags ran me into the ground. His name is John and he plays favorites with the girls. If your not one of his dark haired favorites you get treated like trash. I was closing everyones drawers and opening them too. I had to do all the mark downs and put away all stock, plus the jewelery stock when I was hired for purses. This was a day in and day out thing. He smokes pot and drinks alcohol on his lunches along with 3 other managers. He would forget what he told me to do, I gave my 110% here and he treated me like dirt too. He changed my schedule all the time and wouldnt listen to anything I had to say. I did a whole floor change for him one night with the Dooneys and Kate Landry. only for his "prodject" to sit for another week. Sales are down because customers dont want to walk around in a mess. Corprate would come and I had "clean up quick" so they wouldnt see his mistakes. I cleaned up the stalk room "quick" for him when the dooney rep came. and I pretty much did everything for him and he gave my dillards app. and sales to a "dark haired favorite" that missed 10 days of work in two weeks. He takes 2-3 hour breaks and leaves early. He was so unprofessional coming to work with blue jeans and t-shirts when we have to dress nice. He doesnt help anyone he doesnt care about the customers. All he cares about is his raise. The day I quit one of the girls who didnt deserve a raise came up to me and asked me to ring up under her number so she could get a raise in two days when I have sat and done her job too for the last 3 months. I wanted to work this job for 10 years+ and they were so rude its unbelievable. I had to fix his mistakes everyday so the upper managment wouldnt fire him. He sleeps with other girls in stock rooms. and hits on all the employees and talks about sexual content on the floor. If you want to keep good employees around store 994 get rid of John from accesories and handbags. Not to mention they pulled me upstairs to say my sales were down, which was incorrect. My qourta cards showed my high sales and I helped each and every customer. I had complements from customers on how nice and helpful I was. He was giving my sales and apps to the other girls and he didnt like me because I told him upfront i was professional and wanted to work. i was here to work for dillards and not to sleep around. Which ironically was the same sinario of the girl whose job i took. Guess I should of listened to her. | |
C.Kanu  | 11/9/11 |
| My son had to shop for his high school homecoming dance. We previously ventured to Macy’s (at Collin Creek Plano, Texas), because he was looking for a specific Polo (navy – blue) cardigan sweater. Since we could not find the size and specific color at that Macy’s location, the sales person there suggested we try Dillard’s or JC Penney. We went to JC Penney’s and did not find anything. Then we left to go to the men’s department at Dillard’s. We were serviced by a very kind sales assistant, who was a true gentleman (of Ethiopian descent) at the counter upon entry (from the ladies handbags and jewelry counter). My son did not find the cardigan sweater, because you did not have the size at that moment, but he chose your navy - blue cardigan vest sweater. Your sales clerk held on to it while he looked for: jeans, socks and sunglasses (the socks and sunglasses were on the on the other end near the men’s dress shirt and tie area near a female sales assistant named, “Chris”). My son was looking at the socks and noticed he was being spied on and followed by your agent, Chris step-by-step. My son suspected this and went to the sunglass area and of course Chris followed and reprimanded him to not touch or take the sunglasses! What?! Right after your worker decided to exchange words in the store with a teenager, she placed it upon herself to call the security officer (his shirt read “sheriff”) to follow my son. Mind you, my son had NOT taken anything away NOR tried to walk with ANYTHING, but simply asked why he was being followed, automatically profiled and accused by your sales clerk. My son called me over and I asked Chris what was going on and she rudely said to me, “People are not allowed to touch the sunglasses nor try to take them out of the area”. Confused and not to mention angered, I responded, “So you mean to tell me my son cannot try on your sunglasses nor take it over to the sales person that has been assisting him for purchase?” Her response was a very terse, “Well, this is our store policy, I don’t know what he could try to do, but you can’t walk with the sunglasses!” Shocked, I was about to leave, when I turned around (with my son at my side) and said to her, “I will have you know - this young man you’re trying to racially profile has his own credit card to purchase things here, is an honor student, plays for varsity basketball for Berkner high school (for a number of years), is a mentor, a born Catholic and has NEVER given ANY adult, store, school etc … problems NOR has he EVER been profiled the way he has been profiled, by you!” Her response to me was a very very rude shrug of her shoulders with her hands up, “Well, it’s our store policy”. My response was to tell her she was a “racist b***ch”. She then had the officer follow me back to the original counter we were purchasing our clothes. While I was telling the sales agent that was originally helping us, that I did not want to make a purchase (nor have my son spend his money), I had to re-think, because at that moment it was not that kind store clerk’s fault, it was Chris’ fault. While I made my purchase – my son went to try on the Levi’s jeans he needed for the Friday night homecoming game. While I was there purchasing other jeans, I overheard your security guard speaking (and pre-judging as well as defaming my son’s name) aloud to another male sales clerk - about my son!!! As well as why he felt “justified” to follow him! He did not know the boy whose character he was defaming ALOUD had a mother who was standing near and making purchases towards his salary. Sick of it, I turned around I looked him in the face - he shut his mouth, took three steps back and walked over to Chris’ counter and spent more than an hour talking with her about my child! I am TRULY disgusted that my money and my son’s money were spent at Dillard’s. I called your department manager, Ms. Joanne and I appreciated the fact that she recognized Chris’ actions were inappropriate, because her response to me was, “every person that walks into Dillard’s no matter what ethnicity, race or religious background is a potential buyer and must be treated with respect.” She promised she would address this with Chris as well as the security guard and ask other workers who possibly witnessed this incident. She promised to call me Monday, November 7, 2011. But all weekend I was disgusted, thank GOD I went on Macy’s website and found my son’s Polo navy blue cardigan sweater at the Galleria mall in Dallas. We both took back the vest to Dillard’s on Sunday. But he kept the jeans and I kept the jeans I purchased (thank GOD it went towards your nice male clerk’s commission). I did not hear from Ms. Joanne on Monday, so I called her Tuesday afternoon and she apologized for the delay. She said she spoke with everyone involved, including possible witnesses and said that Chris recognized where she was wrong, but the security guard DENIED everything! She said she had a quick talk and training with the workers there. I appreciate the fact that she took the courtesy to talk to everyone and saw that what Chris did was not right - on behalf of my son and myself, I accept Ms. Joanne’s apology. But I NEVER will accept an apology from Chris or the security guard (if they ever offered which was never given to us from them specifically). Why am I writing to you? I am so disappointed that in 2011 grown adults portray silly attitudes, racism and profile others different than them! When will this stop? It starts with us adults to teach our young, it is sad when it is the other way around. Dillard’s is part of a service industry that depends on people regardless of race, creed, religious background etc … I am not asking for anyone to get in trouble nor lose their job, because in this economy WE ALL need our jobs/careers. But what if I was not there with my son? What would have happened? She judged my teen without even finding out who he was as a potential customer – all Chris saw was a tall, young black male and automatically pre-judged him. And that attitude is SAD and disheartening. If this was about commission – that should have been said by her and I would have respected her. I (my family and friends) will NOT be shopping at Dillard’s again. If this can happen to one, what’s to say it can’t happen to another person at your store? My son and I have gone to Louis Vuitton, Tiffany’s, Macy’s, any store at Northpark mall in Dallas, and given the upmost respect whether we were purchasing or just looking. Color was always overlooked. Please train and re-train Chris (and your security guard) about race relations and respect. They are working in an industry where the customer, PEOPLE should be respected. Her attitude Thursday night was outright disgusting not to mention I was embarrassed by her ignorance. | |
| dillards shopper | 10/2/11 |
| On October 2 2011 I went into Dillards located in the Meadows Mall in Las Vegas, NV where I over heard the cosmetic manager (Ultua) using horriable language on the sales floor; she is a nasty and rude woman and I will never spend any more money in that cosmetic department | |
| Tammy Hutchinson | 9/29/11 |
| For about 20 days, I have been receiving collection calls from GE, who wouldn't tell me who they were collecting for. I would just hang up on them. Tonight I decided to listen to a lip beating and hang on long enough to see what they were talking about. Guess what, it really is Dillards. I just got my last statement to see that I had missed a payment of $23.00. I never got a bill. I sent a check for $100. I think that covers the $23, right? I always send more than the amount due...if you don't you never get it paid off. I have a credit limit of over $4,000 and have never missed a payment to my knowledge. I can not believe one can receive three or four phone calls a day for weeks without someone saying who and what for. Why not just send a bill in the first place? These phones calls treated me like I was a dead dog laying in the middle of the street. A really bad dog that been dead a really long time. When talking with the person, I was asked to make a payment. I told them I had mailed a check. I was told it would cost me $15 to do it over the phone and that this was the only way to stop the phone calls. I explained the payment had already been sent. I was told again, that the calls would continue until the payment was processed. Then I was asked what my records showed as to when the check was mailed. I told them I don't keep records. I know when I wrote the check, but don't know the day and time of when I put it in the mail. It seems one must know the time and day of when you drop it in the mail. What? I tried to explain it was written on Thursday and drop in the mail on Thursday or Friday. This wasn't good enough for them. They tried to get me to give them the $23 plus $15 to get them to stop calling my house. There most be some type of screen they can't move past when it asks you the question to when it was mailed. I asked the girl if I should lie to when the check was mailed. So I said put Friday. It is now a week later. So the mail is slow. No, not necessarily the issue. I was told they might be late posting it to my account. The only solution was again to pay the $23 and the $15 over the phone or the calls would continue until they decided to post the payment to my account. I have spent over $20,000 with Dillards over God knows how long and this $23 dollars is really pissing them off. So after hanging up because I couldn't figure out this whole thing about when it went in the mail, I called Corporate and got a supervisor, someone not with the credit card company, and they hung up on me while I was hunting my account number. I called back, got another supervisor and they hung up on me again. I then called the credit card company and cancelled my account. They wanted to know why. I told them they were harassing me over $23. They said this was okay. They needed the $23 more than they needed me as a customer. I then called corporate back to try to tell someone that the credit card company is crazy and guess what, they hung up on me again. So they can have my $23 dollars and the $35 late fee and the $487 dollars I owe them. I will walk around their stores, not through the store ever again, even if getting back to my car would be closer. I will take my average yearly spend of over $5,000.00 and go elsewhere with my money. I guess they won't miss it in today's economy. | |
| Lis Chambers | 8/24/11 |
| I was humilated yesterday in Dillards, The same Dillards I worked for, for 3 years, I went in to make a payment on my mothers account, and the associate would not take my check, because my name is not on the account, I was just making a payment, then the department manger came over and made a big sceen and suggested that the card was stolen becasue the names dont match the check i was writing, I told them it was my moms account. WHEN did the name on the check and the account have to match to make a PAYMENT. I need to see this in writing, is this a new policy, and she embarassed me so bad that I no longer want to go back to dillards for any reason, | |
| C.C. Connerly | 8/29/11 |
| Name brand clothes are good quality and when on sale they're a great deal. BUT (an important conjunction) having to walk through the cosmetic department to get to them is a maddening experience. Those vendors selling perfume circle you like vultures. And its never just one or two . . . more like 5 or 6. "Try this, smell that, let me spray some of this on you, have you smelled this one yet its new, come over here please, no come over here . . . . ad nauseum. We don't stop to smell anything anymore, we don't even slow down, we avoid all eye contact and any contact with the product. In order to avoid the wolves and getting sprayed, we now buy all our Dolce & Gabbana eau de parfum at Sam's . | |
| Anonymous | 9/9/11 |
| What type of manager you hire. I see when the store manager his name is James Pratt. From University Mall. Yield one of his employees. In front of the store guests. Is important respect the civil right. And the human beings. | |
| Ms. C | 7/12/11 |
| I would like to file a complaint with Dillards Corporate Office about the Clinique store. Every time you go in there the personal try to get you to buy everything!!!! I went in there for a couple of items. I ended up with being charged for an item that was not put in my bag. When I went back to the store the item was on the shelf with the POP tag on it. In what I thought I bought that I was taking back was not on the receipt. | |
| annonymous | 7/17/11 |
| Terrible managment at Dillards in Jefferson City, MO. Managers (store 311) need to lead my example and that is definitly not seen especially by Katie and victoria. Managers shop on the clock, try clothes on (on the clock), talk about how boring and slow it is, get their makeup done on the clock. Then conradict themselves and expect their employees to act and follow standards they themselves do not do. The managers dont make themselves available to talk about these problems and get them fixed due to their bad attitudes or failure to leave their problems at home. WE ARE PEOPLE NOT DOGS TREAT US LIKE IT and lead by example. The managers named need to learn to communicate and handle things professionally not talk down and treat their employees badly. | |
| Grace Raheem | 7/27/11 |
| Dillard was my first credit card when they had a store in Downtown Cleveland but it was closed few years ago due to lack of usage.. I still shop at Dillard and considers it one of my favorite store to shop... Love their sales... | |
| Loretta E Leslie | 6/10/11 |
| I was totally humiliated at the Estee Lauder counter when I went to pick up a promotional offer and my pre-order. I have in all my years of buying cosmetics at the North Star Mall, San Antonio, TX. The so called Beauty Adviser called me a liar, not using the word, She insisted I purchased the order on May 4th which I did not. I knew that I was going to need my face powder so I ordered it with another item for the promotion gift. I went back in the middle of May to get the preorder and she told me that I didn't make the preorder and besides it was only for foundation or skin care products I was not told that before. I was still called a "liar" and she kept saying I "purchased" the products on May 4th. Finally the "BusinesManager" got in on it and he looked up a record on the computer and said the same May 4th was made. I told him that if I had made the purchase, I wouldn't have tried stretching my powder out to the last corner of the container. Finally he told me the purchase in question was taken off my bill. I got my statement and there it was so evidentally the so called beauty adviser needed the products and stuck me with the purchase. They also said a concealer was with the purchase which I would not buy because Idon't need to conceal anything. I'm proud to say that at 72 my complexion is wrinkle free and fresss of any other imperfections. I intended to have this bill straightened out and hopefully cause some vacancy. | |
| Stephanie Ryan | 6/6/11 |
| I shop at the Superstition Springs store in Mesa, Arizona. This store is 20 plus yrs. old and in need of new everything. Today I had to remove my shoes in the shoe department and I did not want to step on that filthy carpet. Again upstairs in the fittings rooms I had to remove my shoes to try on clothing. the carpet is filthy and I don't want to stand on it. The check out stands are falling apart. I understand the economy is not good right now so I will excuse you for not doing a full blown remodel on this store. However if you can find it in the budget new carpet would be nice. I sincerely hope the economy picks up for all our benefits. I like shiny, sparkling new pretty stores to shop in. | |
| L Huffman | 6/9/11 |
| I've been a loyal customer to Dillards for over 20 years, but I've had it! This afternoon while trying to shop for my grandson some summer clothes. I notice a security gaurd while on the first floor in the ladies section. Well I went on to the second floor and turned around and there was the security guard again. Any other time I wouldn't have been concerned, but when I heard someone talking to him and stated "the black female with the little boy". I turned around suddenly, and his eyes met mine. I was surprised that this security officer didn't have enough respect to turn down the volume. I approached the security officer and stated,"I heard them tell you to follow the black female with the little boy, and I will appreciate if you stop following me". He was shocked that I actually over heard the conversation, and he never denied that it wasn't true. I then went to the asst. manager and instead of telling the security officer to make sure the volume is down on his walkie talkie and to try to be less obvious. No she stated to me," He has the right to follow anyone". I made the comment to her and while you are follwing and watching me there is someone on the other side of the store stealing. Dont get me wrong. I know people steal, but can you not make it so obvious. Yes, I am a black female, and I work hard for everything I have. I took my money and went to another department store. I called corporate office to complain, and they said they will call me back. Never did. I wont be shopping at Dillards ever again. | |
| Mrs. Victoria | 6/9/11 |
| Never have I had an issue out of Dillards but yesterday I witnessed something that I myself for could not believe. I was shopping for pantyhose and when I was ready to cash out one of your workers was telling another worker off. She was pointing her finger in the young lady face and cursing. That poor girl would not say a word, I thought the other lady was going to hit her! It was horrible the way that lady talked to her, she even looked like she might have wanted to cry. I had to go to a different register to buy my things. From this day on I will not ever buy anything from McCain Mall Dillards if I see that evil woman working there again. Driving to Park Plaza will be worth it. I'm not sure if this matters but they were to African American girls, both had short hair. Something definitely needs to be done. | |
| marie | 5/13/11 |
| Are you aware you have a manager at store 931 in Ogden Utah named Darlene Martinez who has a conviction for retail theft (shoplifting) and for theft? Go to utahsright.com for more details. Aopparently Dillards doesn't do very accurate background checks. might wanna reconsider having this person work for you. | |
| lou | 5/12/11 |
| Dillard's customer service very very very poor I will cancel my charge card and never step into that store again and let everyone I know to not shop there rude employees rude managers bunch of none skilled people oh my GOD | |
| Violated | 5/4/11 |
| I just found out that if you steal a credit card that Dillards is the place to shop. These idiots do not check ID and allowed over $1,000 in fraud charges to be completed. When I called to have them refund these charges, the idiots said there was nothing they could do because the card was not blocked. DUHHHHH you idiots, if the card was blocked, no charges would have been made in the first place. Called the Corporate office and left a message and no return call yet. Called the Distric Mnanger and no return call yet. My next call will be to a lawyer because those stupid cashiers should have checked for ID!!!!!! | |
| Miss Tish | 4/23/11 |
| Dillards in the Ogden mall is one of the worst employers I have ever encountered. Upper management is totally unacessable and the store director acts like he is God. Nobody is even allowed to speak to him. There are many rude employees who make the atmosphere very tense for other co-workers and are never written up. Some of these associates are pretty rude to customers as well. Yet some employees who work their buts off are written up and let go for their attitude? Oh and because after 6 months not making their numbers? Thought you were given a warning to pick it up? Then a pay cut possibly before being let go? Some associuates who aren't cutting it get moved to other departments and given a chance. I am glad I don't work for your company anymore I will also make sure everyone I know (and that's a LOT of people) does not shop at your store again. | |
| Mike R | 4/9/11 |
| I too have been a customer of Dillards for may years. I recently went to the store in Norman Oklahoma to see what men's shoes they had in stock. I arrived at the store (inside Sooner Fashion Mall) and waited while one clerk tried to take care of at least 5 other customers. He was very pleasant and explained to the waiting customers that he didn't work in the shoe department but in ladies wear. I showed him a pair of shoes that I had purchased approximately 14 days prior and worn 3 times (cost me over $100). I really like the shoes however the thread that holds the side and top of the shoe together had come loose and was coming out of the shoe. I showed it to the clerk and he asked to see my receipt. I explained I did not keep it or the box because they fit so well and I liked them so much I didn't think I would ever return them. He stated that without a receipt he couldn't help me. I asked for a manager and a young man came out and told me the same thing. I explained I was not asking for a refund, I did not want my money back,I didn't want a different style, Just a shoe that was not defective. The shoes were in like new condition with none to very little wear on the bottoms. They obviously were new shoes. The manager repeated over and over that no receipt no help. What an uncaring JERK! I too have owned my own business and currently employed as a CEO and manage 160 people. I dress professionally every day and have always liked the clothing I have bought from Dillards. Shame on Dillards Manager for sending me away. I will not shop at Dillards again. I am sure they won't miss the $30,000+ I have spent with them in the past | |
| C Charles | 4/13/11 |
| I am writing to voice a complaint for the lack of service I've received all around from the Dillards location in Houston Memorial City Mall, Houston, Texas. I was unable to find the size of dress set(with jacket) in the ladies formal wear department. I initiated the process of ordering the item to be sent to my home with one sales associate (Huong) in the department. She interupted mid-way through the process to help other customers. We hovered, looking at clothes nearby while we waited. After a while,we decided we ready to leave and we came back to the counter- at which point, she called another associate to help us. Ms. Nancy Singh(713-464-1851 ext. 5165, was available at the time, but some new customers walked up asking for help. She told us we didn't need to wait for her to process the order and just leave her the credit card number. I called back today and she told me to call customer service to get my order number. Customer service hung up on me 2 times and I'm not able to get through. The man who answer as the operator is sounds as if we are bothering him when we call. Very unfriendly sounding. All in all, my experience is very negative both on the day of the shopping experience, and over the phone to follow up. This is unacceptable, sales associates should be evaluated periodically in a random process so that the quality of service is maintained. So many people are out of work that those who do hold the position should deliver quality service. | |
| azdoll | 4/13/11 |
| Dillard's telephone tree is idiotically designed. Among the ridiculous features: it askes for one's D\illard' credit card number... When told "none," it then asks for one's SOCIAL SECURITY NUMBER! Who designed such a siystem? The federal government says that the SS# is not to be used for ID purposes. Rep I spoke with said she didn't undertand why people did not want to give their SSN and REFUSED to take my complaint about that, saying they already knew about those complaints. : I did get corporate number from her 800 643 8274 - went through the same tree as before. BTW the recording is hard to understand and is not repeated (It is good business practice to repeat such a message). I got to Adria who said she would connect me to a real person in Customer Relations,,,, rang twice and was disconnected. I am surprsed and saddened. If this is the way Dillard's corporate offices are run..... the company must be on a downward spiral. | |
| Shoper | 4/15/11 |
| Very disapointed of my favorite store Pembroke Lakes Mall Dillard's Florida. Salesperson in men's store was very loud , it's took her sometime to approach me and when I answer I'm looking she walked away it's was rude and unprofessional and her name is Cindy. When I called store manager she never able to take my call. It's very sad, store is beautiful but unprofessional staff. | |
| carolyn r. | 3/31/11 |
| March 15 2011, I received a card in the mail from an ex-employee of Dillards advising me that she no longer worked for Dillards and letting me know of her new position at an upscale ladies boutique. My concern was how she obtained my personal infomation other than from Dillard's computer data bank and has my credit card information been compromised. I called and spoke with the store's assistant manager, a Mr Danny Rejino. He was totally unconcerned about her having my credit card information, my home and billing addresses. He had the nerve to suggest that I must have given the information to her. With identity theft at an all time high, he could at least pretended to be concerned. Dillard's sells nothing that I can't purchase online. You just lost yourself a longtime customer. | |
| Jazmond C. | 3/21/11 |
| I am a customer of Dillard's in Central Mall in Port Arthur and i love to buy select items. Such as, belts, shoes, bras and clothes. I also enjoy the current empoyees that work there and i also seem to stop talk with them to see how have they been, but as it seems today i was asked to leave the store when one of the employees was trying to sell me some cologne. Now the store was not busy nor did she have a waiting customer. I really enjoyed shopping at Dillard's but if im asked to leave the store. I wont be back. I also have been told that some of the managers are not educated either. I hope they get new management soon. | |
| Summer | 3/10/11 |
| Dillards has terrible customer service. I tried returning a Christmas gift that was just a few days after their 90 day return policy (one that I was not aware of). The manager came over to look into the matter since the sales associate could not access the information herself. The manager was snippy and offered me a gift card (which would of been fine by me) only the gift card she claimed would be for a much reduced price. Blah Blab Blah. The item I was returning was an UGG item. They don't lose their value and almost never go on sale. And since the manager could clearly see in her computer that the item I was returning was paid for by the full price, why would she offer me a reduced price? Now I ask you.. in a world in which higher end retail stores exist and with much better customer service and very generous return policies i.e. Nordstrom's, zappos.com, etc. Why would Dillards treat a customer like this? At the very least the manager could of come up with a better solution or at least been more apologetic. I have been a customer at Dillards for over 10 yrs. I am contacting a district manager and if this issue is not resolved in my favor I am canceling my Dillards credit card. Since it's obvious to me that dillards does not care about their customers then I in return won't care to give them my business! Norstrom's is better anyway! Peace! | |
| Linda Mitchell | 3/6/11 |
| I attended a cosmetic night november 13th. 2010 at the Dillards Store in Midland Texas. it was called scentional night. I bought 7 cards at 35.00 a pop. I got 5 entries for each card. I traveled 200 miles to attend. when I got there my ex step daughter who was working there was told by upper management that I was not allowed to drop my ballets in the boxes for prizes. I had to drop mine in the employee drawning box. I am not a employee, and there never was a employee drawing box. I was defrauded by the Midland Dillards store. What dishonest upper management, will never shop there again. Does Dillards care? call me corporate 575-706-1604. I will post again later. bet I never get a call | |
| Charlene Barr | 3/2/11 |
| I have been shopping at Dillards for 20 years . I have to drive 200 miles but Dillards is my favorite store. I have been pleased with all of my many transactions. Most sales persons are very nice I look forward to every visit. | |
| Sam | 2/21/11 |
| Dillard’s has a major culture problem and they treat their employees like dirt. They do not even have a Human Resources Department... First of all they hardly ever promote from within and would rather hire young inexperienced college grads that are inexpensive and will follow orders. The benefits seem decent but this is a ploy to lure young prospective managers who are expected to squeeze the most from their subordinates effectively stomping on them until they quit. Basically this company has a revolving door across all levels except senior management. The people who are at the bottom often last the longest but will eventually burn out and quit or get fired for some obscure reason. They also give bogus vacation hours. You must you must provide 6 weeks notice for vacation and is limited to a few select weeks of the year. Vacations are never allowed during the Holidays. Furthermore if a smart employee decides to put in a formal 2-week notice then it is customary for Dillard’s management to "let go" of that employee before the 2 week period is expired thus stripping them of their imaginary vacation time. This is often "vacation" hours that are earned for working countless overtime hours during the holidays. Keep in mind that this is a company that starts Christmas sales a month before Halloween. Speaking of sales they run misleading advertisements in the paper. Simply put: they do not have a store wide sale for Black Friday. All of their "sales" are existing sales from the weeks before. The only time they have a true sale is New Years day. This company is more concerned with sales numbers than the well-being of their employees. The environment is cut-throat, stressful, and extremely shady. Please do not support a company that is so poorly run. | |
| Rebecca | 2/11/11 |
| I have shopped very rarely at Dillards since they bought out Castner Knott. I was a huge fan of Castner Knott but Dillards doesn't have the sales that Castner Knott had. I closed my charge account when they changed names. The one in Decatur, AL is closing its doors and that doesn't surprise me. You can find a similar item at another store and it will be on sale but Dillards will still have the full price on it. Maybe if they tried some really good sales and were more competitive it would have saved nearly 100 employees their jobs. I do like the hair salon and my hair stylist. | |
Alex  | 2/12/11 |
| I went to Dillards the last two days in the St.Johns Town Center of Jacksonville, FL. For each visit I made ,which takes me about 45 minutes to drive to being that I live in a SE Georgia near by Military town, I was treated so rude and disrespectful, and Im really not one to complain or get mad, but I will no longer waste my time or money on making the drive. I first went to the Estee Lauder counter and was completely ignored by one of the girls. And then a man walked by and she offered to help him and his wife. I asked her about the gift set offered and she said "you have to spend money here to get it sweety." But she said it in a very condesending way, which was very unprofessional. I also went to the jewelry counter to purchase a watch for my husband to wear while he's deployed overseas, something nice, and durable. When I asked to see a swiss army watch the lady said to me "Thats expensive" I just ignored her and asked about the material of the watch and she said, "This is expensive, see look at the price its over $500" I NEVER asked for the price, and I told her this is what my husband likes, and She put the watch away like I wasn't going to buy it, or couldn't afford it and told me "TOO BAD" I was so mad I left! And I guess I will have to buy that watch elsewhere considering "I can't afford" So disappointed in the service of the two women at this particular location. I seriously felt like Julie Roberts in Pretty Woman except I was dressed in my church clothes not in a mini skirt. BIG MISTAKE! BIG! | |
| Sandra Thompson | 2/17/11 |
| I am a regular customer at Dillard's and I received the worst service I've ever had at the Dillard's in the Cool Springs Galleria in Franklin, TN. The woman works in Men's shoes and she was extremely rude to me. I will never shop in that store again. I am appalled that such a lovely store would hire such a terrible employee. Her name was Ghata. I am never going to refer anyone to the Men's Shoe Department. | |
| ELLEN WHITE | 2/6/11 |
| WHY DO YOU HIRE PEOPLE THAT THINK JUST BECAUSE YOU ARE BLACK YOU NEED TO BE WATCHED OR EVEN INGORED? I LIVE IN THE LITTLE ROCK ARKANSAS AREA AND EVERYTIME I VISITED YOUR STORE I GET TREATED BADLY AND THAT IS WHY A LOT OF BLACK PEOPLE DO NOT VISIT YOUR STORE. | |
| Yvonnad | 1/21/11 |
| Dillard's just lost a very good customer, me. I asked for a price adjustment on a dress I paid full amount for on Sunday ($129) and was marked down on Monday ($79.60). Since they wouldn't give me the adjustment I returned the dress, went home and got another $400 worth of merchandise I had not worn and returned it. They have the worst customer service of any store I have ever shopped. | |
| Mrs. P | 1/15/11 |
| You advertised that the new years day sale would open the at 9am, in Hurst, Texas. There were several of us in Hurst, Texas that were looking forward to the sale to purchasing one of the purses that were going on sale that day. We arrived at 10 min to 9am to get in line for the doors opening. When we arrived the store was open and all of the purses were gone. We have all been long time customers of Dillards and raised our children shopping there. The rumor around town is that some come in and buy many of the purses to sell on their websites, which is okay if we all get the same opportunity to purchase at the same time and the fact the doors were opened early enough for them to get in and purchase all of the purses and be gone before the actual advertised time to open the doors, does not make your store look like you value your customers or even have any respect for them. We would really like to know why this was done and have you even looked into it, it could be that somone's actions were suspect and a deal was made. No one at the store can give a reason why it was done. We would like to know who put out the word to those that came in and purchsed all of the bags before the store was even scheduled to open and them ran out. We are waiting for your response before we decide how it will affect our future purchasing at Dillards, everytime we shop there, this event weighs heavy and comes to mind and the disregard you have demonstrated to all of you long time customers. I am looking forward to your response or see if you are concerned about the result of this event on your relationship with you Hurst, Texas customers. I can assure you everyone there that day is concerned by it. | |
| liz | 1/1/11 |
| I have shopped at Dillards in NM for as long as I can remember but will never shop there again. The competition between salespeople makes for an unpleasant and deceitful experience - recently, when I asked a salesperson if certain sales items would be further marked down on the next sale, I was told that there would be no further discounts. 3 days later, all items were an additional 50% off. When I confronted the salesperson, it was obvious that she knew about the impending additional mark downs. I have had this experience in several departments and witnessed employees arguing about who will get credit for a sale. I have been disregarded by salespeople who assess that I will not help them make their numbers. I understand them not doing price adjustments - the nature of sale items is to clear out unsold inventory - but being lied to for a sale? Department and store managers do not take care of customers. I can no longer put up with the negative attitude I encounter from this competition for sales and will take my significant business to Nordstrom and Belk where honesty, integrity, and customer service still mean something. Dillards will eventually suffer from it's dishonesty and disregard of customers. | |
| shirley | 1/2/11 |
| I know lots of people are really upset at the Dillards Jan 1st 50% off sale online.... of all days to have technical problems... yeah right... like right after midnight the website was up and running.... no sale prices to be seen!!! I tried for hours to order something... no luck..website down... I finally got an answer to an email I was able to get through to them.... saying they are sorry but trying to fix the problem... I actually think Dillards scammed lots of people on this online sale... they should honor the sale prices one more day to be able to keep customers like myself.. I will not buy from them ever again... | |
| Tricia Thomson | 1/9/11 |
| Clothing for young girls has deteriorated radically in the last 15 years until there is little that is decent or tasteful left. Why do you not buy dresses with sleeves? It's 15 degrees here. Not to mention that all of my students are orthodox and must cover their elbows. Please order dresses with SLEEVES! They can't be found anywhere.Why not? It's bad enough that you USE children to make them. At least order something with some actual material at the top. | |
| Susan Entwistle | 12/28/10 |
| The morning after Christmas I ordered two Byer's Choice items online. An hour later I called a friend who ordered the same items. On Monday evening I received an email stating that the demand for the items was so great that they were now out of stock and my order was cancelled. The friend who ordered AN HOUR AFTER I DID did not have her order cancelled. Clearly this operation does not know how to handle online orders. I suspect they fill the orders in alphabetical order and not in the order they are received. Pisses me off as I could have gone out and secured the items that day locally. Since I assumed I would be receiving them from Dillards, I did not, and now I don't have them and can't obtain them. I will definitely not be shopping at this store, ever again, terrible customer service. | |
| nadia z. | 12/26/10 |
| i bought a watch from dillards (Skagen) paid full price and when i saw it went on sale they refused to make an adjustment! we shall see dillards, it's me or you! | |
| Mr. C | 12/21/10 |
| The management in Winston Salem, NC has been nonresponsive to complaints from customers and employees. I witnessed how their employees are treated which demonstrated an unhealthy environment and a place undesired to shop. I believe that from the District Manager to the Sales Manager, there is a disconnect to the customers and the employees that make the day to day encounters and make the company look good. This has certainly changed my perception and my choice of store to spend my money that does not appreciate how the whole experience from start to finish creates. They will never have to worry about making a profit off of me again. | |
| Anthony Todd | 12/22/10 |
| WHO ARE YOU HIRING IN LADIES COSMETICS ?. My wife and I visited your Willow Bend store in Plano TX today. The experience was something you read about but can't beleive it is happening to you. My wife was looking to purchase a gucci gift set. The sales person did acknowledge her and began to assist with the selection. Another assocaite called her for help and she never came back or even had the concern or compassion pass us off to a differnt assocaite. I ask the assocaite who was eagerly engaged with the other customer are you going to come back over but she was more engage in helping the customer that she felt needed more attetnion. My wife ask to speak to the store manager and this very nice lady came down and listen to her complaint. I really did not like the sale person approach as if the other customer were more important than my wife. I will never shop at that store or maybe any Dillard's . This will leave a bad feeling with me for a while and I plan to file a complaint with the local BBB first thing in the morining.who you hire and who represents your store with "good quality customer service" and care!!! Goes a long way even if you are a billion dollar coporation. Merry Christmas... | |
| Diane | 12/7/10 |
| I had gone to your Dillards store in Hammond, LA. There was no help at all on the floor and the people in the back at Customer Service was more interested in looking at the police officer than helping. I will never shop there again and i will let everyone i know not to shop there due to the lack of help on the sales floor. | |
| Mrs. C | 12/9/10 |
| Will never shop at Dillard's AGAIN!!!!!!!!! Dillards at the Perimeter Mall in Atlanta. I was falsely accused of writing a bad check. The clerk treated me as if I were a common criminal. When I told her to input my information again because there was no way my check was denied, she hesitated and then ran it through a second time. When it CLEARED, she said, "Oh, I probably put in the wrong numbers" (with no apology). Not to mention after she all but shouted "This check is denied" so loud that the customers around us focused their eyes on me. To make matters worse, she then lied and said she could not print me a receipt. She then said she would have to call management. All in all, I waited while this lady disapeared for 15 minutes only to come back with a piece of 8x10 paper with a copy of a receipt in the corner. I told her that "I made a real purchase therefore I want a real receipt". She finally printed a receipt from the register, handed me the bag and left me standing there. I walked over to another associate, asked for the manager and explained to her what happened. All she could offer was, "I'm sorry. I truely believe that if I were not African American, purchasing jewerly (costing over $50) and writing a check, this may not have happened....you do the math... NEVER AGAIN!!! | |
| Ms. C. Smith | 11/23/10 |
I have shopped at Dillards now several times. Thinking it will get better! Maybe? The next time?? Wrong!!!! Guess what?? It's always the same old problem. No one in site, bad attitudes, girls standing around chit chatting. Rude, when u ask them for help like your intruding on there conversation! What happen to the "good old days"?? when folks entered a store??!!! When customer's were really a number one priorty! I have also experienced "very poor service" and attitudes and excuses from dept.managers, no help or solution!!! They are insultive on top of that!The I don't care attitude! & a GM that seemed to be non-concerned to even return a call due to a problem a customer encountered in there store *Store -Coolsprings, TN)! Yes, I have experienced more often that I care to!!! It's all so incrediable when you expect folks to come in and open there wallets and spend money in your store! You can take an example from "Macy's", & Belk even more so where I get my best service!!! They always tend to there customers one more thing you might also invest in a customer survey number on receipt to let your consumers know they can either go to this site or call a "800 number" to take a quick survey for that particular store! Now wouldn't that say alot for your corporate office and make a big difference to you as a corporate office and your consumers!!! I would think so. I find it odd that Macy's and Belk are so far ahead in that dept because obviously they care! Money and more profit mean something to them! YOU need to get with it and take a big interest in your training and who you hire and who represents your store with "good quality customer service" and care!!! Your definelty lacking in that dept! Very dissatisfied customer! I will spend my money at your competitors with better customer care! Since Dillard's doesn't seem to get it! | |
| Cynthia | 11/13/10 |
| I called this morning to the Tulsa,Oklahoma Promenade dillards store this morning and spoke with Sandy in the casual womens dept. The service that I received was excellent. She went out on the floor to look for the item that I wanted and answered several questions for me. I was so pleased with my service. Thanks Sandy. She transferred me to the Women's Dept. plus size where I was looking for a blouse. The associate in that department was really nice to me also. I am so thankful to shop by phone and get such nice associates to assist me. | |
| Nanci Whiteman | 11/15/10 |
| I drove to you Cinci store a week ago Friday to do some shopping. I had only a charge with you last spring. I made some purchases and went to use my Dillard's charge when the salesperson told me that I have been denied because I had not used it since June. *I thought that was stranger, but she said I could open another one. I filled out the paperwork and she called and I was told that credit would have to look into it. This seemed even stranger. I put all of my purchases on my Visa and then drove back to Columbus. Last Friday, I get a letter in the mail from some bank that you use to finance your accounts. They said that I was turned down because I already had an open account and it was illegal to try and open two accounts. I did not want to open another account in the first place. I only wanted the one that I opened in June and after driving all that way from Columbus to shop at your store and then not be permitted to charge, I was very upset. So upset now, that the boots and shoes that I bought and other things are going to be returned to you and a credit can be issued on my Visa. I assure you that my credit is over 825 which I am told is excellent. I have a substantial income and I cannot understand what the problem is with your accounts. | |
| Sonny Weinstein | 11/11/10 |
read the ad in the Palm Beach Florida Post (Nov 11) (Veterans Day Sale)...70% Off the following: LADIES SPORTSWEAR...LADIES DRESSES...JUNIORS SPORTSWEAR...JUNIORS DRESSES...GIRLS SPORTSWEAR...BOYS SPORTSWEAR...BEDDING..tHE CAPTION ABOVE READ, (TO HONOR THOSE WHO HAVE SERVED AND SACRIFICED FOR OUR COUNTRY AND FREEDOM. I know there were many women who served, and they deserve respect and admiration...but what about the men? To be fair , there were three out of eight items for men at the bottom of the page. Does anybody from corporate read their ads? | |
| Rebecca Jakubczak | 11/11/10 |
| I bought a pair of men's slippers online, I called Dillard's online department and specifically asked for a size verification before ordering. Well, your size verification was wrong and now I have merchandise that I paid for to be shipped here that is unacceptable. Furthermore, I am incapable of driving or taking public transportation to exchange this item at the store. Being that this item was to be a surprise, I really do not want the unusable item sitting here when my husband gets home from work. And because Dillard's doesn't want my business anymore, I just want this crap returned. I am sure that TV's "3 On Your Side" crew would agree with me that Dillard's needs to step up. I should not be charged for the item, it's shipping costs both ways to return it and I am positive that shoppers would be very interested in this story before Black Friday. I personally will no longer be shopping at Dillard's, and I have already started informing my friends, especially the ones like me that have the Dillard's Elite status. Perfect timing for the holiday's. If you value good customer service don't shop at Dillard's. I just hope I don't end up back in the hospital after the more that 4 hours I spent on the phone with Dillard's. The only solution they have is to pick up the slippers tomorrow via Fed Ex and I get to pay for it. | |
| | 10/28/10 |
| I purchased a skin care product, Clinique in July which "guaranteed" results. At the time of the purchase, the consultant NEVER said there was a time frame. Naturally, you would need to use the product in its entirety to see if there are any results, so I did. Two lousy weeks after the "90" days which they state is the limitation on returns, I went to return the product because they did not yield the results promised. This was "Even Better" clinical dark spot corrector. I have two spots, not THAT dark and I saw no results. I can understand if I was returning a pair of shoes however, the product did not say it need to be returned in 90 days if I did not see results. On the flip side, had I returned it sooner, I would have been told...well, you need to finish it to see results. Now they refuse to charge back my VISA or give me a cash refund; $53.00 for 1 ounce (not cheap). They want to offer a gift card. I do not want a gift card. So here is my issue...after going through THREE so call managers (none of whom are empowered to refund $52), the idiot tells me they have a 90 day return policy. Hello, I know this, but this is not a pair of shoes, this is skin care....who put a time frame on the results? Clinique did not, and certainly the Consultant at the time of counting her commission, did not either! I am taking this to the TOP of Dillard's, to the corporate office because I cannot believe the customer service I received. The so called Manager, Tracy, was so rude, she spoke over me not listening to my logic and even hung the phone up on me. This is Dillard's at Port Charlotte, Florida. I will NEVER step foot in that store again, ever, and mind you, I am a charge customer. Whatever happened to loyalty and customer service? I am an experienced professional, sophisticated mature female. I hate to think about what they do to they less educated customers. Dillard's has the worst customer service I have ever experience. Apparently, the title "manager" can be attained by any idiot employed at Dillard's. | |
| Carlota Zuzuarregui | 10/23/10 |
| Today, Oct. 23, I went to Dillards at Park Place Mall in Tucson, Arizona Had to purchase some of my Lancome products and hoping to still get the latest promo gift "choose 6 from 11" offer. A cosmetic bag with any six products you choose from an array of 11. The sign with the offer was still on the cosmetic counter, all of the skin cream sample options were gone but a few of the cosmetic were still available. I noticed a second display of the same offer on other side of the counter. A clear box with all the available 11 product samples and bag inside. Asked if I could choose six of those inside the display box, I was told I could, "we didn't notice those were still here" was the comment. I chose the six skin cream samples and proceeded to choose my purchases, approximately $190 dollars worth. At that time the sales assistant advised me that her counter manager would not allow me to choose all the six skin cream sample items because they were for different skin types and I could only have the two for my skin type, she advised to choose something else, which I did not want. I adviced her the display sign said very clearly, "choose six of eleven" no other requirement nor specifications. She would not budge, and said her supervisor was very firm about it, that the gift offer was over and whatever gifts were left was all they had, other customers could also get those skin creams. I told her I was not buying $190.00 dollars worth of Lancome products at Dillard's if I was denied to choose the gift options. They did not seem to care very much about the lost purchase. Left, and, upon further consideration returned to request the counter managers name. She was very defensive and dismissive of me; but did give me her name, business card, Cindi Pearce. She reaffirmed I could not choose more than two skin creams that those were Lancome's gift requirements. My point was and is, if gift requirements and specifications are on the display site for all customers to clearly see, than I will understand. But the two display sites did not have any specifications on gifts, only "choose 6 of 11". Any other argument is false advertisement which I think is against the law. and, a total lack of customer service. I do have a choice, and will go to Macy's to purchase my Lancome products. Carlota Zuzuarregui carlotazuzu@gmail.com | |
| Dannie Hannon | 10/23/10 |
| My ninety year old mother loves Dillard's. She shopped in the store in New Orleans before Katrina and now shops in the store here in Ft Worth where she relocated. She simply doesn't give up when she goes shopping and will find a blouse or pair of pants every time she goes in the store. All on sale of course. She likes all the older sales ladies and some of the younger ones as well. When my mother went in the hospital for heart surgery in August, one of her favorite Estee Lauder ladies,Joan Hlavaty, went out of her way to send my mother get well cards sending not one card but many. We think she also went to visit Mom at the rehab hospital. Mom was a little groggy at the time. Although my mom never spent a lot on cosmetics, she is a repeat customer for the few items she uses and believe me she will be looking for Ms. Hlavaty each time she is in Dillards. Way to go! | |
| Leah Martin | 10/11/10 |
| There is a terrible new Ops Manager at the Auburn Alabama store. He is very unfriendly...just a sour puss to be honest! I know a couple of people who work there and they cannot stand his demeanor with employees and customers. The new Manager is great, however! | |
| Michelle Nickerson | 10/7/10 |
| Dillards--You've just lost me as a long standing customer, and I belong to a powerful network of women in the Tampa Bay area. We stick together for a common cause and any store who treats customers with such poor service and does not honor pricing, price reductions, or adjustments is just bad business. You've made your agenda clear with your dishonorable business practices, and its certainly not about the customer's best interest. I'll be spreading the word about my last visit and although you may not notice or care about a few--you better be paying attention to the posts. Word of mouth can be your worst nightmare. Macy's is going to run you folks out of business. Its just a matter of time. | |
| Y.S. Walker | 9/29/10 |
| I have been treat poorly at the Dillards in McCain Mall here in Little Rock, Arkansas. Every sales person I have encountered has been extremely rude to me. Today was the last time anyone in a Dillards store will have the opportunity to treat me bad. I am no longer going to shop at any Dillards. | |
| Joyce Cole | 9/30/10 |
| I have had a Dillards account since 1991. I got an Equifax report this week and out of 99 months I had one late payment of $10.00 and it was reported on my credit history. I WILL NEVER BUY ANOTHER THING AT A DILLARDS. GOOD CUSTOMERS SHOULD BE TREATED BETTER. | |
| xstamperman@aol.com | 9/25/10 |
| There is no Dillard store in the country that has any men's light weight worsted wool dress pants in tan, in 38w x 29 or 30 l. My local men's department salesman tried to get a pair for me and was unsuccessful. | |
| K. Peters | 8/30/10 |
| I was shopping at the Dillards store at the Avenues in Jacksonville Fl. this past Sunday 8/29/10. I saw a shirt I liked which was marked down, I also noticed several signs throughout the department which indicated 40% off the lowest reduced price. I saw a salesperson and he asked if he could be of assistance and I said no thankyou, I informed him I would just be purchasing a few selected shirts at the 40% off price. He informed me the sale ended the prior day, but would call a manager and since all the signs were not taken down, she could honor the sale price. I showed him the location of the other 40% signs I had saw and waited on the manager to give an OK on the price. When she arrived I was told she would not honor the sales price, she said Saturday night was hectic and apparently the associates failed to remove all the sale signs. I do alot of shopping at that store and was disappointed a store manager would put one discounted sale price above a long time loyal customer. I was simply asking for the sale price that was valid 15 hours prior on my two selected shirts. I was not aware of the sale dates had expired. I am not sure how your managers are trained to handle the situation, but I would think this one didnt handle it correctly. She needs some more training. Several onlooking customers agreed. | |
| T. Carlton | 8/12/10 |
| This morning 8/12/2010 and ad was in the American Statesman newspaper in Austin, TX. advertising Mens Dress Shirts- $29.99 Orig.$49.00-$79.00. My husband went to the Dillards at the Arboretum to purchase 2 of the shirts advertised. He talked to 3 different salesmen and non of them knew what he was talking about. When he told them about the ad (whech he did not take with him) one of the men said " he doesn't take the paper" so then my husband ask for a manager, the salesman went off to find one and never came back. This is the 2nd time we have had a problem in the mens dept. and will NEVER shop there again. I retired after 20 years from a well know retail store and we would never treat a customer like that. We were ALWAYS informed and had copies of all ads that were either coming out and in progress and the ads were posted around the store. These people don't have a clue. Good-By Dillards | |
| Lisa | 8/13/10 |
| I went to Dillards and bought four womans clothing items. One of the itmes went down in price when I went to return one of the blouses. I was told I could get a price adjustment by one salesperson and then the other said she could not do it. If it is within a reasonable amount of time why not provide this service to the customer? It feel like every time I shop there it is all about the store and not the customer. WIth two stores of my own I understand customer service. This has not been my experience at Dillards and I will pass this on to the shoppers that come into my store. Simple fair consistent treatment could have made all the difference. | |
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