Dollar General Corporate Office | Headquarters 100 Mission Rdg Goodlettsville, TN 37072 (615)855-4000 Reviews For Dollar General Corporate Office Kalinn 2/4/12 I just visited the Dollar General store in New Carlisle Ohio and was extremely disappointed by the service. My son found a ball that he wanted and since it had no price tag on it the cashier said she couldn't sell it! I myself work in retail and have never heard of a retail store not wanting to sell merchandise!!! She didn't bother to call a manager or offer any sort of help! I will be shopping elsewhere in the future. DISCRIMINATION!!! 2/4/12 The Dollar General store on N. Illinois St., Indianapolis, IN just discriminated towards me. When I walked in the store 2 employees were SITTING around the front door and stared at me with "dirty looks" and making gestures towards one another about me. I passed it off and just continued my shopping. When I arrived in the checkout they were STILL just hanging out there and giving me MORE "dirty looks". The female staff member looked at the other male staff member and mouthed the word "WHITE" then they both rolled their eyes and looked at me with DISGUST! Racism goes both ways and WHITE people have the RIGHT to be treated fairly without discrimination. This is our NEIGHBORHOOD'S Dollar General, not just for "black people". This is NOT okay and it's a violation of my civil rights. This is not the 1st time I've been discriminated against at this store, #7735. Everytime I go there the cashier is very friendly and courteous to the black customers then she'd be rude towards me. It is BLATENT DISCRIMINATION and WILL NOT BE TOLERATED. RACISTS! no name 2/3/12 I currently work at.dollar general in marlow Oklahoma an my store manager is cutting only my hours I'm only getting 13 hours this week an I don't know why but she is giving everyone else more hours but me what do I do about it? Steven 2/3/12 **********My friend has worked at dg for many years il. alot of people may think dg employees dont treat them right.. but my experieance with both sides tell me if they get treated good they return the pleasant atmosphere... Many times at this store the costomer abuses the employee! They often have to take verbal abuse( often)! If im in any store and hear a customer yelling or cursing an employee i will listen long enough to let the person make a complete ass of themselves, then i will calmly tell them how rediculous they are. alot of people yell and curse just to get something for nothing and its not fair to the employee to have to be abused like that. you could go to jail if you did this in your own house!!!They allways yell " im calling corporate! Trying to get the hard working employees fired.And most of them dont even work themselves or like me they would appriciate a hard working individual.Alot of time these stores are under staffed and can barely get the work done as it is.And it seems like every year they add more to the daily list. I would also like to ask corp. employees.....Do YOU get to eat thanksgiving with your family?? But you say on the other end ( we need to be open on that day incase someone forgets something....I say you white collar big wigs are the one forgetting something.. and its that your employees are mothers-fathers-grandma, etc...that would love to spend thanks giving with the family like you...next time you have grace at the table on that special day say thanks for the ones who are at the store getting yelled at while you enjoy your holiday....Thank you (( Both corporate AND customers should treat the employees better))*************** Sad & sorry 2/3/12 The dollar general store in Mcleansboro Illinos needs to be looked at!! the manager seams to be very (sweet, kind and nice) tell you hear her berate the employees while customers are standing there. she is always on the phone and wants to be called "Miss" what a joke she needs a life and lesson on kindness she might be a great Manager but some where she missedthe lesson on be a people person!!! B.H 2/2/12 The store in Randolph wisconsin has only one employye working today and this poor guy is trying as hard as he can to keep up with stock regaster and keeping the store clean. I can not beleave you would not call in another DG worker from another store to help this poor man i am very dissapointed I see him at least 2-3 times a week working his tail off and you can't get someone else in there to help him unknown 2/2/12 I'm working in a Dollar Tree in California, and the DM is very inconsiderate. The store manager has schedule the associates to work and the schedule comes out every week. I have been schedule for on call for 2 weeks and this week I have got schedule in for 3 days for the week, for some reason, the DM came in, she ask my manager to have me off for the rest of the week. How can we make a living if the DM keeps on doing this to the fellow associates. LEONOR SOTRES 2/2/12 THIS IS MORE LIKE A COMPLAINT, I LIVE IN QUINCY FLORIDA, THIS IS LIKE THE THIRD TIME I AM TRYING TO BUY SOMETHING ON THE 70% OFF TABLE AND THEY STAY THAT THE ITEAM A CHOOSE IS NOT THE RIGTH ONE, BUT THIS TIME THERE WAS LIKE 3 WHOLE BOXES OF DIFFERENT FLAVORS AND THEY STILL SAID NO, OK BUT THE STORE MANAGER WAS NOT THE NICEIER PERSON, ALL SHE SCREAMED WAS (ONLY CHRISTMAS STUFF IS ON SALE ) MY ITEAM WAS NOT A SEASONAL THING BUT I THINK SHE SHOULD BE MORE AWARE OF WHAT SHE PUTS ON SALE SO SHE WONT BE SCREAMEING TO CUSTUMERS LIKE THAT, THE STORE NUMBER IS #01478 AND THIS HAPPENED AT QUINCY LOCATION ON FEBRUARY 02, 2012 AT 13:49 DAY TIME. I AM EXPECTING ALL YOUR ATTENTION TO THIS MATTER THANK YOU stephanie s 1/31/12 I've been calling this corperate number all morning to find out what is going on with my w-2's and no one has answered!!! what kind of business am I working for if the corperate office isnt even answering their phone!! Very upset 1/31/12 I applied for a job at the new warehouse here in Birmingham al , I passed the first interview then was told id be contacted later . One of the employee contacted me stating I had to pass a back ground check , and after that I'd have to pass a physical as well as a drug test . I also was working for ups part time , I got a call yesterday night saying I'd passed the back ground and all I had to do was the rest . So the next morning I quit my job at ups on the notion that I'd gotten the job at dollar general . I m in excellent health nor do I do drugs . Later that morning the employer calls me saying they made a mistake , I didn't pass the background and they couldn't offer me the job . Not only was I furious because I just quit the only means of income but when I spoke with her boss . He had a attitude and showed no compassion what so ever . How can I pass a back ground for ups but not a small store chain ? This company has no morals what so ever no name 1/30/12 Good Evening, 01-30-2012 I thought this company was a good place to work. But when you get a DIRTY DM that likes to play DIRTY and makes your life HELL, thats uncalled for. This DM'S boss will find out all about the things he does and does'nt do.This store is in between vero bch fl and stuart and maybe alittle pass florida. He will treat managers like dirt. He knows who he is. Henry Torres 1/30/12 My name is Henry Torres from Austin Texas. I would like to talk to whom my concern about having the parking lot re-stripe within the Austin surrounding areas. Here some of my information about ours business! Torres’s Parking lot Striping is a local family owned business serving Austin and surrounding communities throughout Central for over 3 ½ years. SMBR & DBE Certified with the City of Austin & adversities with Blue Book Network. Proper layout directs traffic safely and efficiently. Torres’s Parking lot Striping has the expertise to design and layout parking lots ensuring effective traffic flow and compliance with ADA regulations. The equipment and materials we utilize are of the industries highest standards. We perform commercial and residential work regardless of size. . Distance is never an issue for our company since our main goal is to serve our customers to the fullest. Line Striping Removal Bollard Pole Removal & Installation Pressure Wash Traffic Sign & Post Installation Seal Coal Repair Concrete & Plastic Wheel Stops Torres’s Parking lot Striping, would like to be of service to your company, please call and speak with us personally. We look forward to hearing from you soon, and thank you for your consideration. Torres’s Parking lot striping, Austin, Texas 78753 HenryTorres Cell: (512) 659.5855 Office: (512) 465.2872 torresstriping@hotmail.com Mother Mary 1/30/12 The store in Willis Tx,where I live is the worst I ever saw.The new manager I have, seen,has a problem with being nice,you read her face well.She hates her job and lets, all of us know.And I know for three months they haven't got the parakeet bird seed, I buy it like 2 times a week.And this other African American,she is so rudeI ask her, a question and she just ignored me.And it is always freezing in the store,me as a shopper cannot stay long so I try to hurry out.Would be nice if you had some more, caring,happy,and helpful worker cindy 1/31/12 Good MORNING, I thought alot of dollar general until a DM in his district screwed him. He let him go without no reason. He will find out just how hard my husband worked and how he kept that store running. He would go in 2,3am and get off 3,4,5pm alot. plus you name it whatever else.The person he put in his place won'nt ever be able to keep up. The DM will see that. He'll see when inventory rolls around. TIME will tell. But new doors open and they end up being better ones. PORT ST LUCIE FLORIDA. 01-31-2012 Sally Kellstein 1/28/12 I contacted Dollar General to complain about the trash that is often around their store in my neighborhood. gives the area a rundown appearance and does not look nice at all. not only was the problem fixed within a few days, but Dollar General sent me a lovely apology and a $100 coupon to use in any of their stores. they are tops with this home-schooling Mom. C.E. Williams 1/26/12 I am a frequent customer of Dollar General store #04869 located in Clemson, S.C. Until recently I have been very pleased with all aspect of the store. However in the last 6-8 months, I have walked into the store several times to find the person on duty sleeping behind a stack of boxes near the front register. It doesn't matter what time of day it has been - she is hiding behind boxes, sitting in a lawn chair and sleeping. Myself and others in the store could have walked out with anything I suspect since she never moves unless we literally wake her up to check us out. This person is not neat in appearance; not friendly by any means; and obviously is a poor employee. I thought perhaps she would be found out and dismissed, but she continues to be employed as of my visit today 1/26/2012. I happen to mention this to the manager of the Central, SC store and she said she had others mention this to her also. I probably won't continue to use the Clemson, SC store, but take my business to the Central, SC store because of this. I urge someone to check out this employee and put the store in more competent hands. Pamela Powell 1/26/12 Hello, I went to the store close to my home, I was waited on by the manager Richard. I told him I had been in the store alot an put in my application like 8 times,which I live right around the block from them. He got really rude with me, an raised his voice, there was 2 customers behind me an I got so embarrassed, and I apologized to them, and left, so they lost a customer an will loose more if I have anything to do with it. I don't see the beef about hiring me for a job with them I have manager experience, but I guess I will go else where for a job. Thanks, Pamela Powell Pamela Powell 1/26/12 I just sent a message to you all in reguards to the manager Richard, it was a Kokomo Indiana Store on Center Road, address is Dollar General 420 E Center Rd, Kokomo, IN 46902 (765) 864-0787 Delia Garza 1/24/12 Dollar General in San Antonio, 5810 Pecan Valley Dr, this store justed opened was stocked,when opened same employees, now there are different ones, went in on Saturday, was doen the asile on the cosmetics, as I stepped forward by foot got stuck, there was something liquid on the floor, saw Priscilla and showed her where it was and it kept going all around the store, she could not find the mop & bucket, there was a young man no name tag, had cell phone in hand was texting, he asked her what she was doing, and he said he would take care of it, as I went to the isle, there on the floor was a big spot, he sad it was detergent, he could not find the mop bucket which was up front by the restrooms, I knew where it was, but he could not find it, if he would just put the phone away and stop texting, maybe he could have taken care of it, then I go to the register Priscilla, is there and she just throws the items in the bag. Used to be a good store. Original Mgr not there. She was good. Now you have a 15yrs old that just walks around and does not even bend over to pick items from the floor, just shoves them aside with her foot. Amy 1/24/12 Employees at the dollar general behind the bank in grayson kentucky have sex in their cars in the parking lot skylar wil 1/24/12 i live in emporium pennsylvania and my dollar general store is a big joke. everytime anyone of me or my friends walk in there the employees follow us around like hawks its disrespectfuul. t4here is alwaays stuff setting in the middle of the isle so you cant get through and when the employees are putting there stock away their asscracks and thongs are always haning out its gross. every1 i know shoplifts from there its ridiculous. and the manager shari is the biggest bitch ive ever met! one time i went to check out and the cashier was talking on the phone and it took her 10 mins to check me out! very unorganized there. patty rudd 1/23/12 The dollar store in Knox Indiana is so messed up the employees, well two of them are druggies....the manager dawn and tara the cashier....i dont see how they pass the drug test...have watched dawn toke it up just a couple weeks ago and then pass out..its no wonder dawn is so behind...Knox does need a new manager forsure!!!! unknow 1/23/12 I do not want to tell my name or what dollar general I am talking about but I work there and I am part time and my manager keeps changeing the scedule and not informimg us before our next scheduled day and it is really getting me mad! I also have had a lot of people complaing and about the manager and he never helps put the merchandise away from the day we get truck.I'm not sure what I should do. I heard if you talk to the DM he will just tell the manager who complains about him. There is also a rumour that when the lease is up that the store will be closeing. How can I find if this is true? Please let me know if anyone could tell me what I should do and find out information. Thank you. lorif 1/21/12 In regard to your North Syracuse, N.Y. store. I shop there twice a week, it's always clean and employees are great. However the shopping and working conditions are awful. It was 10 degrees outside. The store was so cold that myself and another shopper left. The employees were freezing, but appear to be used to such poor working conditions. The idea is for the customer to browse and pick more items, not to rush in and rush out to get in their warm car. It might be in your best interest to crank up the heat. Not to mention how do they count their money when their hands must freezing? vera humphrey 1/21/12 I've been reading the posts on this page & I'm saddened by all the complaints, negative comments, & foul language. I'm sorry that so many people have had bad shopping experiences in these locations. I live in Poplar Bluff Mo, we have 3 Dollar General stores & I shop in all of them. Maybe it's just our small town, but I have never been treated with anything but respect in these stores. The stores are clean & as neat as possible since they are so small. The one on Cheshire Blvd always seems to be the one that is a bit messier, however, they do so much business that it keeps the employees busy just taking care of the customers that some other things may have to wait a bit. This store also has the fewest employees, but even when they are swamped, you can get help. Poor little Miranda just took over as manager & she's doing her best but I know it's hard because the last manager left it in such a mess. I spent 6 years selling insurance all over MO & IL & when I needed something, Dollar General stores & their employees were the best. Please remember to always treat people the way you want to be treated even if they sometimes forget. Patti Maas 1/22/12 Hello! This is to inform you for sanitation and safety changes imediately at your Mohave Valle,Az. Dollar General Store,Bathrooms need regular upkeep,cleaning,filthy mops and buckets should be in a back room,and soap,paper towel and toilet paper should always be available.The Women's bathroom,they cannot find the key,and direct evryone to the men's bathroom,which you cannot lock,use at your own risk,it is filthy,no soap,paper towel.It's time to care about the customer safety as well as bacteria spread everywhere.Where do they wash there hands?Are they using soap?We are worthy of a clean bathroom,with supplies in the Mohave Desert,time to clean it up! very disgusted 1/20/12 I am so disgusted by the treatment that was shown to me by an employee of Dollar General store in Mountain City,Tn. I had called the store before closing time and asked for a certain item, I was told that they had a variety of the items that I had inquired about. I told the clerk that I would be there to purchase one of the items. I was only three minutes away from the store. When I arrived at the store it was at least 1o minutes before closing time.When I got to the door and pulled the door to open it was locked and an employee was stooped behind the cash register and was laughing. This disgusted me so badly. Unless I have a change of heart that is the last time I will ever go to that store. Dustin Forrester 1/20/12 To Dollar General Corporate Office, My name is Dustin Forrester. I used to work with your corporation in Sikeston, Missouri for two and a half years between April 2005 and September 2007. During my employment, I was awarded a gift card from the district manager once for most suggestive sales, as well as offered promotions twice, which I turned down due to college responsibilities. I was a hard worker and valued by most of the 6-8 managers that came and went while I was employed. A few managers I worked with were Sue Williams, Shiela Hornback (Assistant Manager), and Teddy Sisk. I was the longest employee at my store when I quit and was one of the most valued employees having worked with over 40 employees over my years, and helping to train new employees. I recently graduated from college, and began looking for a new job. With my experience at Dollar General, I felt this was a good place to start when hearing about a recent job fair. Today (1/20/12) I was called in for a second interview at the Dollar General store on 917 S. Kingshighway St. in Sikeston, MO. The manager was ready to hire me, but then I was told of a new personality test which I needed to complete. I took the test and apparently did not qualify to work for this company. I do not see how I have almost 3 years’ experience with this company, and a college degree, yet I am now not qualified enough to work for this company. I find many flaws in using this “personality test” to determine if a candidate-for-hire will make a good employee and I highly suggest that this corporation reevaluate the usefulness of such a flimsy screening process. Thank you for allowing me to voice my concerns. Sincerely, Dustin Lynn Forrester Kim Bevins 1/19/12 Live in Abingdon, VA, and your new store is very nice,however, it is very messy outside. Someone needs to pick up the trash that has blown from your store all over the neighborhood, the rest of us keep our trash up and dont' appreciate your dumpster being left open. I have picked up several bags of trash from my yard that came from your business. I dont' plan on continuing this practice. If you do not take care of it in a professional timely matter, I will be calling someone in our county that oversees this kind of problem. You need to be a good neighbor!!!!!! Sharon Crowe 1/19/12 I would have given the DT in Brantley a 5 but there is one thing missing. I cannot walk for more then 10 minutes. I was born with birth defects and they have no wheelchairs for people who can't get around. DG is about 5mins away but I have to drive 15 to 35 mins to do my shopping. I have to say that the people at the DG in Brantley Al is aways nice and helpful. I just wish DG would have wheelchairs. Karen 1/19/12 I shop at dollar general with usual satifaction. The employees are helpful, however I am very disappointed some sale items are not available thru the sale dates. Beverly Kreuzberger 1/17/12 Just one more complaint.. On January 15, my friend and I visited the Dollar General Store in North Versailles,Pa.. I just have to ask, why is a box of salt 2.00$? I am so discusted with the huge price increase in the majority of your products. Do you really think you will stay in buisness at this rate? 1/18/12 I am 7 months pregnant and I was a manager, this past week my DM has decided that I am no longer needed to be a manager in the store and has dropped me down to a part time cashier in a store that's an hour away maybe working 15 hrs. I was due to take my medical leave in a month but now I'm not going to be able to since I am about to take a very big pay cut. I haven't been given any papers to sign explaing why I'm being moved out as manager but in two days there is a new manager coming in to take my place. I don't feel like i have been treated fairly with this but I am going to push the issue untill I get some answers. becky 1/18/12 i have read over 20 comments about dollar general and not one of them was positive. and you all are so right about it all. they really do suck as a company and as long as coporate is making money sittin on their lazy no good for nothing asses it will continue. everyone should boy cott dollar general for at least one day and see where their money will come from then. DEB 1/16/12 I SEE A LOT OF NEGATIVITY ON THIS PAGE. I HAVE SOMETHING GOOD TO SAY. I VISITED THE DOLLAR GENERAL STORE IN POPLAR BLUFF, MISSOURI WITH A PROBLEM. I LOADED MONEY ON MY PHONE CARD AND IT DIDN'T PROCESS. AS I WENT BACK TO THE STORE THE STORE MANAGER, ROSE CARTER, I BELIEVE HER NAME IS HAD TO CALL AND VERIFY I PURCHASED THE MONEY ON MY PHONE AND HAVE THEM PUT IT ON THERE AS IT WASN'T ADDED LIKE IT SHOULD HAVE BEEN. THIS KIND LADY GOT OFF WORK AT 12:30 AND SHE STAYED ON THE PHONE WITH THESE PPL FOR HOURS. WELL I LEFT THE STORE AT 3:00 P.M. AFTER SHE HAD CONCURED THE TASK. SHE SPENT THESE HOURS OFF WORK TO HELP ME RITE THIS WRONG. ALL I CAN SAY IS IT TAKES A VERY SPECIAL KIND OF PERSON TO SPEND HER OFF WORK TIME TO HELP A CUSTOMER AND NOT STOP TILL SHE GOT IT ACCOMPLISHED. I JUST WANNA SAY, "THANK YOU ROSE CARTER OF POPLAR BLUFF, MISSOURI. THERE SHOULD BE A MANAGER LIKE YOU IN EVERY STORE." I WILL DEFINATELY CONTINUE SHOPPING AT THE DOLLAR GENERAL STORE ON HWY 53, IN POPLAR BLUFF, MISSOURI THANKS TO ROSE CARTER. Ann 1/13/12 Dollar general is cheap! If u can't afford them go to the $ store,they have better customer service anyways probably because they work like slaVes and are always getting chewed out by the district managers that are never there and don't really see what is going on,so if u get an employee with a bad attitude that's why, I worked for DG and it sucked I was getting my diploma at that time ,they do not offer diplomas to employees or help to get one either!were does that donation $ go for real?!The District managers need attitude adjustments and the people who should be getting paid more should be the people who actually do the work!DG doesn't care about how ward you work for them either!forget about the safety of the employees there is none!stores are always getting robed but there is no real security in the store,they expect u to help them catch the thief s but they don't offer counseling when u r emotionally terrified because of their lack of security because they r selfish greedy...! Make sure u get out side insurance because they have poorly maid stores and buildings and materials!u guys need to get on top of your stuff and remember who makes the $ for u! Treat your employees right and they will treat u right! Sandra 1/13/12 1/13/12 Lebanon, TN. Dollar Store - On the "clearance" isle I found a straw hat I had been looking for that I wanted for an art project. It was marked the original cost, I asked the girl at the check out what the price was she scanned the hat & called the manager. I heard her say it was ringing up 1 cent. She turned to me & said "I can't sell it to you". I asked why, she did not really have a good answer so I told the mgr I wanted to know if this was out in the store to purchase why could I not do so. He said "it was written off" & could not sell it to me. (WHAT THE #@*! WAS IT DOING OUT THERE TO SELL THEN?)They refused to sell it to me at all!! NEVER SAID I'M SORRY, KISS MY FOOT OR NOTHING! I told them that was the most stupid thing I have ever heard! When I found it,it was on the floor to sell. How does a customer know it had been written off? !! Bad customer service Dollar General, better find you a new manager for this store!! Not concerned at all that a mistake had been made, customer was unhappy!! They did lay it beside the register, maybe to just trash a perfectly good hat I was willing to purchase!! I understand "business" but hey this was your error, not mine! Upset Angie 1/14/12 I went in a Dollar General this morning at 10:45, there were 2 elderly people in line ahead of me. The elderly man was paying for his purchase and was having trouble using seeing the screen on the debit machine as I was looking for my items, I heard the cashier say to him very rudely, "it's waiting on you." He said "I'm sorry, i"m having trouble seeing it. The cashier then stomps over to the other side of the counter and pushes yes on the machine she then said to him, "do you see yes" on the screen !!!!!!! He then continue to try to see the screen and stomped over again and pushed the button and said " oh my goodness", I was in line by this time watching what was going on and I said to the cashier, "mame, please don't treat him like that and she said, I'm having a really BAD day ok!!! I said well maybe you should go outside and cool off for a moment she told me, "I need to mind my own business, she then threatened me, and told me we can go outside and take care of this. all the time this was going on her manager was standing there saying nothing.I later called the manger and she said she was going to speak to her later. I notified the manager that I was calling their general manager. rediculousness 1/14/12 Smyrna Delawares stores belt on the register for a year now has been broken which is a shame, not only that but on weeknights there is only two employees in the store and the lines get too long for the one cashier to handle. Many people just sit there stuff down and walk out. Customer service is good but there needs to be more help to make the store better for people to get in and get out. Andrea 1/11/12 My husband and I visited Dollar General in Kiel, Wisconsin, today. I tripped on a defective wooden door that would not stay closed on the front/bottom of the greeting card display. The woman next to me said she had also tripped over it upon her arrival. My husband came over to the display and HE tripped over it. In an effort to avoid having anyone harmed by what obviously needed fixing, the three of us politely told the manager, Terry, so that he could fix the problem. He said there was nothing he could do about it, because the display belongs to the American Greetings Company. I asked if the AGC would be the ones who would be held responsible if someone fell and broke a hip. It just seemed like common sense that after being told that 3 people in 5 minutes had tripped over it, he would have been concerned for the welfare of his customers. I suggested using some kind of strong tape and my husband suggested going to the local hardware store to get a latch to repair it, but Terry said he had already notified AGC and there was nothing more he could do. Considering Dollar General's motto (serving others and respecting the dignity of others)I felt the manager demonstrated a lack of integrity and concern for the safety of his customers. I do not plan to shop there, if safety is not the first priority for Dollar General's customers. lana 1/9/12 just wanted to say that store in evarts ky is for the birds. washing powders, busted clorox everywhere in the floor.no one is ever at the register, i just about lost my balance if my son hadn't caught me because of a busted bag of dog food. it was like walking on marbles. didn't even see it til i got right in it and that manager come and never even apolagized and never cleaned it up.sorry excuse for a store. angry 1/10/12 i work for a dg store and i am so sick of my hours getting cut i am a single mother of two i cant afford to work only 25 hours a week my check was only $100 this week how the hell am i going to support two kids on $100 dollars a week. i know u ppl in corp. dont care because your still makin money so u dont give a shit. oh by the way YOUR INSURANCE SUCKS!!!!! Terry Wainscott 1/10/12 People: DO NOT GO TO DOLLAR GENERAL AND PURCHASE ANY GIFT CARDS OR VISA DEBIT CARDS. I PURCHASED A DOLLAR GENERAL VISA DEBIT CARD FOR $100 PLUS THE $5.95 FEE FOR MY SON FOR CHRISTMAS. HE ACTIVATED THE CARD. HE HAS TRIED TO USE IT 2 TIMES AND IT DOES NOT WORK! I STILL HAVE THE RECEIPT. HE WENT TO RETURN IT TO THE STORE (GERMANTOWN DOLLAR GENERAL) AND WAS TOLD THE CARD # DOES NOT MATCH THE NUM...BER SCANNED ON THE RECEIPT. I HAD TO CALL THE CUSTOMER SERVICE #, WHICH I DID AND WAS THEN TOLD I HAD THE WRONG NUMBER AND GIVEN ANOTHER NUMBER TO CALL. AFTER CALLING ELEVEN, YES ELEVEN, TIMES TODAY, AND GETTING NOTHING BUT TRANSFERRED TO VOICEMAILS, I FINALLY GOT A WOMAN NAMED CRYSTAL WHO PUT ME ON HOLD AFTERI EXPLAINED THE SITUATION (THE NUMBER NOT MATCHING) AND CALLED THE GERMANTOWN STORE, I WAS THEN TOLD I COULD RETURN IT, THE MANAGER THERE (GRETCHEN) KNEW WHAT TO DO. I WENT THERE TO RETURN IT AND SINCE THE NUMBER DO NOT MATCH THEY CANNOT VERIFY THE CARD (EVEN THOUGH IT SAYS DOLLAR GENERAL ON THE CARD) AND CANNOT RETURN MY MONEY. THIS IS NOTHING BUT BS. NOTHING BUT A HASSLE. I WAS TOLD THE DISTRICT MANAGER WILL CALL ME WITHIN 48 HOURS, (MY TROUBLE FROM YESTERDAY DOESNT COUNT) TO TALK TO ME. I HAVE ALSO LOGGED TWO COMPLAINTS WITH DOLLAR GENERAL AND WILL CONTINUE TO TELL EVERYBODY I KNOW ABOUT THIS ISSUE. (AND I TOLD DOLLAR GENERAL THIS ALSO) I WILL NOT BE PATRONIZING ANY DOLLAR GENERAL STORE AGAIN IF THEY DO NOT REFUND MY MONEY IN FULL. Vanessa 1/10/12 I went to the store at 827 E Semoran Blvd in Apopka, the employees there don't know what their coupon policy is. I had a store coupon and manufacture coupon for an item that I could not purchase. The cashier had trouble scanning the store coupon which he had to enter manually when I gave him the manufactures coupon he did not want to accept them. Are they aware for every manufacture coupon they make extra money. Maybe next time I will have to print out the coupon policy I show it to them. If I ever visit your store again I got swindled by one of thier employees 1/10/12 I bout a car from one of the Dollar general employees at the Boonville, MO store. His name is William Reed. He bold faced lied to me and did not hesitate doing it. It was a demonstration of his lack of integrity. He knew I was coming from over an hour and half away with my brother to drive the car back. I specifically asked him if the car ran and was drivable and he said yes. He was wearing a dollar general shirt and probably was conducting personal business on company time. This guy is a great reflection of the kind of company this is. The turned out to be the biggest piece of **** ever. I went back the next day to talk to him to try and get at least half of my money back and he called the cops on me. This kind of guy does not even deserve to work for this not so reputable company. scott shaw 1/8/12 My wife called crying and said she had fallen and cut her foot, while entering the dollar general in coker alabama. it has been raining here, the floors were wet and no one will answer the phone at the coker store or corporate 6:15 pm. Sarah 1/8/12 I can go one better than any of you. I recently graduated college and was offered a job as a store manager with Dollar General. I was fed a line of bullshit that this is one of the greatest companies to work for and believe me it is not!! Store managers get one and a half whole days off work and that is if there is not a meeting! If there are meetings you can go for weeks without any time off, now I ask you who in there right mind would want to work there? Also if you are a female manager they require that you let someone else look in your purse before exiting the store!!! Well of course we are all thieves and DG is trying to protect their trashy stores! I made a huge mistake by taking a job with them but I remedied that very quickly!! Dollar General is a trashy, nasty company that will sell anything for a buck, even if it had been opened or expired!!!!!!!!!! Andrew 1/7/12 Recently visited the store in Irvington, KY. While checking out we were asked to run our new credit/debit card multiple times because the machine showed the card had expired. This card was only a few months old with no scratches on the back and used just to get gas prior to this. The lady working the register asked my wife to put the card in a plastic bag and try it again we did that and it went through. When we got home and checked our bank records on line it showed multiple charges for the same purchase at Dollar General. I printed out my bank record we went back to the store and I tried to talk with the employees at the store about the issue (I was a little upset to begin with)all I wanted was to get the charge reversed they immediately began to play the blame game. They said it was our fault for running the card multiple times and putting the card in a bag which really got me upset they were the ones that told us to run the card multiple times and it was there suggestion to put the card in a bag not ours. They blamed the bank card and said it was messed up or the magnetic strip must be bad we showed her the card that it was brand new. She said all she could do was offer us a corporate number they could not fix the problem at the store. Ok, fine why waste my time blaming ever body for the mistake when you cant fix the problem anyway? I left angry and I don't think I'll shop at Dollar General again. rosie billinglsey 1/6/12 the dollar general store in east end of east liverpol ohio has had no heat for a month and they expect older people to shop without heat and the employees to work without it they are wearing gloves and hats to keep warm this is just bs i dont think anyone should shop there its a shame for the ones working there they cant afford to call off if they get sick from no heat why dont u fix for god sakes i put alot of money in to that store but i am done shopping there if they dont have heat anon 1/6/12 Poor management at DG store--rural Frederick County, MD. Male Mgr. puts unwanted item out on counter. He'll jokingly ring it up against one' will to not buy it unless customer says otherwise. Mgr. needs to be reminded of at-will workplace conduct statutes by corporate. gary hoffman 1/6/12 To whom it may concern: I am writing this letter about an experience that my daughter and I had in your Bellaire Ohio , store. In early December my daughter and I were shopping at your store. i would take madison (my daughter) to your store to buy the dollar toys that you carry as a reward for good behavior.when we were finished the manager walked out in front of us. we went towards my van.my daughter started arrangeing and seperateing the carts. i asked her if she would please hurry and the manager Dave looked over and said i will tell you what is wrong her she is(O C D). I gave him a puzzled look he waited about 10 or 20 seconds and looked at us and made a sexual remark towards my 7 year old daughter i am thoroughly disgusted . I will never take my child to another dollar general ever!!!!!!!!!!!!!!!!!!!!!!!!!!!! Dianna Bandhauer 1/6/12 Dollar General Store cashiers in Crystal River and Ingles, Florida do not know or follow the coupon policy posted on the website. Someone needs to do two things: 1. teach them the proper way to talk to a customers and give them some training on how to read the policy posted on-line, 2. Help them understand that customers are not doing them a favor visiting their store, without customers they do not have a job. up set 1/6/12 I am from Tenn and was in your Marion,Ky store and they only had one cashier and she was working her butt off and finally go so backed up and called for the manager to come and help her, I stood there for at least 10 min and the manger did come out and some one told me she was in her office lookin at some flowers that had been sent to her well I guess thoes flowers were more important then her customers were and some of us said to hell with this and we layed our stuff down and left and that is no way for a manager to run her store if this is the kind of service you get I wont be back to that store. And that store manager's name if KIM Beverly Kreuzberger 1/5/12 My husband and I have shopped at Dollar General Stores since we lived in Tennessee in the late 70's and early 80's. Prior to the last several months we have been totally satisfied with the prices in the stores. In most of their products we have seen a huge price increase, a quart of milk is 2.25$ this adds up to 10.00$ a gallon. This is rediclous and I predict that if the store continues to raise the prices people will stop shopping there and go other places.We have notices that we can purchase itims cheaper at Walmart. Marsha 1/5/12 I am very disappointed by the employees and management in the Dollar General Stores, especially the store in Mountainburg, AR. I was overcharged and tried to get the manager to fix it and went back in the store three times and the problem was never resolved correctly. The employees, including the manager do not know their own coupon policy. The manager did not know know that you can use a store and manufacturer's coupon together on the same item. It states clearly in the store coupon policy that you can. Dollar General needs to train their employees better. I will no longer be shopping at Dollar General. wanda 1/4/12 I am soooooo glad to see wendell back at #6616 douglas ga. the girls and me missed him dearly. i love to go in there they make it fill alot like family. thank you for a job WELL done..... Taylor Zander 1/3/12 I have been trying to contact Dollar General by phone for THREE WEEKS! Guess what? No answer or reply! I want my W2 form mailed to the right address because I have moved but I only get Computers or put on hold for six hours. Screw that. Contact me NOW! zandertay101@gmail.com Shirley 1/3/12 My complaint is conserning the Dollar General in Dawson Springs Ky....my father owns property across the Hwy from this store......they discard their boxes,trash ect......at the back of their store.....they do have a dumpster....but for what reason i dont know...cause apparently they dont use it.......some of their boxes ect is flattened and on a cart...other boxes are thrown from the dock...into the gravel parking lot...toward their dumpster...if they hit ...thats fine..if they dont hit the dumpster...then thats fine also...cause apparently they are too lazy to walk from the dock to put stuff in the dumpster.....between the back of their building and the old Harrymans garage..there is trash everywhere.....even on the other side of the old garage.....there is dollar store trash......when the wind blows.....their plastic wrappings from shipments....foam from inside the boxes....sometimes even boxes....are blown across the street into my dads yard....joining my dads yard is a chain link fence...sometimes their trash is even hanging on the fence....its a job just to keep the trash picked up out of my elderly dads yard and to be honest im just about tired of this......if their employee's arent gonna do their job...or they are just too darn lazy to do it.....then they need to be replaced with someone who will......i honestly cant believe it can be sooo much of a problem just to put the trash in the trash!!! Teresa 1/3/12 I went into the Dollar Store in Wilmer and was charged for more than what I purchased. I sent my daughter back in to get a refund and she stood in line for 10 minutes for them to tell her that she had to wait for the manager to refund her. I was livid at that point because the manager came to the front and ignored my daughter and started scanning items for inventory on her inventory gun, instead of assisting my daughter. I went into the store and I asked what the hold up was and I was told to wait just a sec. I said for what!!! your scanning for your inventory and I'm waiting for a refund. The manager proceeded to the front to refund me but wanted to argue with me for no reason. Her job was to give me a refund and shut the #$#& up. Then the other employee decided to put her two cent in and tell me I couldn't park where I had parked. WTF I still havent gotten the corporate number when I was told by the store manager it was on the receipt. It was a survey number This is BS upset customer 1/3/12 I would go to the Dollar General in Unionville/TN. It is a good store and close to where I live. Unfortunately they have hired a very rude cashier/stock person!!!! She needs to be taught some manners.She is not friendly to some people. It is a shame. It gives the store a bad reputation, and I have let others know. I choose to shop elsewhere. diamond dave 12/29/11 just wanted to let everyone know when you go to the dollar general in evarts ky, that place is nasty, floors never get swept.and their's water in the doorways at all time. when it rains, watch out they will not mop it up or put wet floor sighns out.their is so much stuff out of place. you can't never find anyone to ring you up. they always leave the register unattended.day time is pretty good, but the evening is all to hell, never again. hello dollar store, goodbye dollar general.... Milana 12/28/11 There are plenty of Dollar General's in my area. Most of the employee's that run these stores are very rude and act ignorant. They get mad if they have to do a return. The manager got upset because I had a return that was from another Dollar General withthin a 7-10 mile radius. She said that she was giving out more than her store was taking in because of returns.....WHAT? Of course they are going to have returns after Christmas!!! This happened at the Dollar General in Central in Florence, Alabama, they are also rude at the Cloverdale location in Florence, Alabama. They really act like the money is coming out of their pockets, like they are rich enough to own a store....lol. Dollar General needs to hire decent well manered employee's, not some rude ignorant crazy women who think they own the stores!!! Karla 12/28/11 I have shopped at the Sheridan, AR store because they hired a new manager a few years ago Shaunda and she cleaned that place up from top to bottom. That is hardest working woman I have ever met!!!! She took that store from a less than 1 star to over a 5 star. I could honestly say it was the cleanest store I have ever been in!!!! Her employees were always working, she never ask them to do anything she wouldn't do herself. Her work ethic was above and beyond. Now I hear that she is not there anymore. Well, since you ran her off, you have ran off 95% of your customers!!!! We shop there because of her and how well she ran that place. You mark my words, the place will turn back into the filthy dump it was before she took over and you might as well close the doors because WE the customers who pay your salary won't be back. You promote people who don't have any concern for your business or it's customers and you let a Diamond like her get away!!! SHAME ON YOU!!! David Armstrong 12/28/11 i David went into dollar general store #2129 in Shepherdsville KY on 12/27/2011 bought some things one was a pack of candy it was in a mark down basket 50%off when i check out it rung up $3:00 the full price then she said i adjust price when i look at my ticket it hah $3:75 .75 over the price so i ask her about it she said we do this all over she give me $3:18 back try to adjust on reg. could not do it so i just told her to keep it i don't want it walk out with $3:18 not my $3:75 i pay her she beat or stole my .75 cents i hope she was happy that she go .75 cents more from me David Armstrong darmdtrong1945@yahoo.com Disappointed 12/22/11 Try calling DG HQ. All I got with the number here was a continual loop and I called from central time and at 3:55PM CST, they would not take calls. No wonder I spend more money at Family Dollar. Upset in Kingston, TN 12/26/11 Until recently, I have enjoyed shopping at my local Dollar General. The manager and employees are friendly and helpful. However, my problem is with corporate & their orders and I am truly offended over this. Wednesday, Dec. 21, I went in to purchase a few items needed for a Christmas dinner. There, spread out in one whole isle, was VALENTINE merchandise - including chocolates and associated candies. It was not even 'Christmas' yet and Dollar General was promoting an event in February. What has happened to this Nation??? Please!!! Before a special holiday has even occured, you are pushing the next one. This is getting rediculous. Christmas is a very Holy Day to us Christians, not just a money-making event for stores/retailers. In the case of Valentine's Day, who would even WANT to buy this candy/chocolate that has been on the shelves for over six weeks. What we need is EVERY customer at these stores to complain about these company procedures so we, as consumers, are not at their mercy at to when we have to purchase our seasonal merchandise. Items should be available until that event is OVER. Another example is School Supplies. You make a big deal out of promotions for "Back to School" - in the middle of the summer. By the time school starts and parents find out exactly what the children even NEED, Thanksgiving stuff is out. I think this has gone on long enough but the current situation regarding Christmas seems to be the last straw for me. Happy 4th of July. Laura 12/21/11 I am a frequent shopper at the Dollar General Store on State Road 21 in Melrose, Florida. Today I encountered a very rude cashier whom embarrassed me in front of those shopping in the store and other coworkers. I was checking out and she said rather loudly and rudely that she was not told the method of payment that I was purchasing the items with. I informed her that I did nto know that I was supposed to let them know. She was rather rude and huffy and repeated rather loudly to all that could hear my method of payment and that no one told her. I have never encountered such rudeness from someone who has a job serving the public. She humilated me and I will never shop at this store again. I called the store to file a grievance and no one could offer me a corporate number to contact. To my surprise the employee named Pam at store number #7253 was the assistant manager. I have been in positions of management in my employment history and have never been rude to any customer. She had me so upset that I left my purchases at the counter and said to forget it. As I was leaving I could see that she thought that her rudeness was nothing to worry about and was laughing with another employee. If this is who Dollar General hires as employees and as a manager you can be certain that I will never shop at this store again and will tell everyone that I know not to shop their either. Shame on them for hiring rude employees. pam 12/21/11 Until now, I would rate the Dollar General in Electra, TX as a 5-star establishment, especially since Pricilla took over as manager. But on 12/20/11 I had an experience that has totally reversed my opinion of DG. I purchased a tower heater and after accepting my receipt, I thanked the clerk and commented that I might be returning the heater after checking how much electricity it pulled. AT THAT TIME, I was advised that I could not get a refund. No problem, I would take a store credit as I was in the store often. No, no store credit either. I could only exchange it for another heater. I told the clerk that would have been nice to know BEFORE I made my purchase. I was advised there was "a sign saying no refunds". I returned to the display and circled it multiple times searching for the warning sign and no sign was found. I unhappily took the heater home and after checking the amount of electricity it pulled and I immediately returned to the store, left the heater with the promise to return the following day to speak with the manager. The manager also informed me she could not give me a refund. I told her there was no warning sign about refunds. I was told "well, there used to be". She called her boss and ask if she could give me a refund. But she failed to tell him, 1)there was NO SIGN warning of no refunds and 2)I was not told until AFTER my transaction was complete there were no refunds. Now, I'm stuck with a $35 heater that pulls more electricity than my window air conditioner. I'm certainly not going to use it and would NEVER pawn it off on someone else knowing how much electricity is required for its operation. I am VERY disappointed that a corporation the size of Dollar General would have to resort to such unfair trade practices to generate income. I will probably return to my previous shipping habits, paying a little more, but purchasing with confidence knowing that I can return any product I'm not satisfied with. I myself am a private business owner and any product my customers are not happy with I gladly take back and give a full refund. I would NEVER tell my customer, sorry, it's yours once you pay for it. Anyone with any sense would know what that would do to their business. Guess Dollar General is so self-cnfident they don't care. Deloris/ Cheekktowaga, New York 12/17/11 I am wondering why this site has so many complaints about Dollar General stores. I see why, I had my first really bad experience with the store manager today on French Road in Cheektowaga, New York. Does corporate know that you have people working in your stores acting in the manner that they do? Is it not that "word of mouth" is the worst type of advertising than anything else. I am surprised at the treatment given me after being a customer for many years at this store by the manager. In this economy, it is supply and demand if you have customers coming into your store every week spending almost $100.00 ( which I do) why if I wanted to return something and purchase it at the sale price, which I was told that I could not do. Then I was told that if I returned it I would not be allowed to purchase it at all, at her discretion and I had told her that it was Xmas presents, she just told me no. I was also told that my purchases from two days ago that totaled $155.00 that I would only be getting back $139.00, I told her that all of the items are here and you are going to return exactly what I paid for them. Also, I had purchased a pair of slippers for $6.00 and the sale sign said $2.00 off, well the signs were for the previous week and as you well know that if a sale sign is out and the customer gets the product for what is being advertised, she refused to give me credit, (they had forgotten to take the signs down from the previous 2 weeks ago Dec 5th) I am thoroughly disgusted, that store in particular will never get my business again EVER, I will drive walk or take a plane to go to another DG in another area. Again,in this economy with so many businesses going under and people being laid off, why would you refuse to allow a customer to purchase an item knowing that if you do not have any business that is grounds for your employer to lay you off, NO MONEY, NO BUSINESS, NO NEED FOR EMPLOYEES. Do you get it employees of Dollar General, but then again it does not take a rocket scientist to get a clerks job anywhere, that is why I have a profession and can afford to shop to the tune that I do every week or anytimne. No matter, I can shop anywhere, but to all of you complainants, don't think that because you put these complaints on this site that anything is going to happen, for me I intend to print all 26 pages of complaints, type a letter and cc it to all of the executives at Dollar General in Tennessee. That is what you do. Anyway, I am DONE, DONE, DONE, WITH THIS DG and if I find lousy service in another DG, then I will go to Family Dollar or any other store that I will not encounter a problem with. Steve McAllister 12/18/11 I am not writing a " review " - - I am TRYING to contact someone at corporate to inform them that our organization intends to present one of their manager and stores with a Certificate Of Appreciation " this coming Thursday, December 22 at 10:00 am and I was hoping that corporate would have enough interest that they might help in having our local media / newspaper on hand. I would appreciate a response to this A.S.A.P., My name is Steve McAllister and I am the Adjutant/Historian for the local Camp of the Sons Of Confederate Veterans who recently held a toy drive at one of your stores. You can contact me at this e-mail address and at ( 4 2 3 ) 7 4 5 - 6 0 0 1 or at ( 4 2 3 ) 3 8 1 - 7 9 2 3. Sincerely, Steve "Mac" McAllister Adjutant/Historian S.C.V. Camp 2089 Athens, Tennessee . j james 12/18/11 I went into the dollar gen as i always shop here but not at this store and bought an item from the clearance section upon going thru the checkout the clerk (MuMu) took my item and advised me i could not purchase this because it was not for sale i advised her that the item was on sale and i could buy it she stated this is not the case i asked for a copy of the policy and she called for the manager who also said the item could not be sold i asked for a copy of this rule and the manager then stated he would now sell the item to me Dollar General should properly train their employees on dealing with the public and policies and procedures as i had to inform them of store procedures i will not visit this store again Johnnie Sellers 12/19/11 Iam from Bamberg S C and have been an customer since this store has been in our area town anyway my son was hired there on friday and was fired on friday the manager who name is Tina told him he could leave at 6pm after starting at 9am well the asistant manager called him and told him he was fired due to him not staying to work the resigter until who ever the person was to work didnt show up on time. who does this hire and fire on the same day is this the policy of dollar general. there was a lack of communication somewhere and someone in management drop the ball, totally dissatisfied plan to take my business else where and will let others know this is a bad work experience for someone just starting out in the work force upset customer 12/20/11 I was looking for someone to help me find something and didn't see anyone so i went in the stock room and seen a white girl named Jessica and a very tall black Guy having sexual contact. Or you can say she was sucking his thing. That is very nasty and i will never go back. I can't believe that was happening. I want something done about it. If y'all have cameras you will see it. Its the bright orange dollar store in Westlake la. A disappointed customer! 12/20/11 **Mechanicsville, VA- Atlee Road Location!** I live in Mechanicsville Virgina and go to the Dollar General off of Atlee Road numerous times a week. There was an employee by the name of Tracey at that location. I'm not sure where she has been the last week, but she was the best employee you had at that location. The manager Beckey at that location is RUDE and very obnoxious, I have personally witnessed her call her young female employees out and basically all but call them idiots, I am VERY upset as a customer and will no longer be going to that location because of the negativity and the "better than you attitude" that I receive from Beckey and witness her give female employees. I can promise you that all of the regular customers miss Tracey's upbeat attitude and smiling face! We as a whole are disappointed by the lack of respect or even approachability that we now receive in that store. I have been in there where Beckey has publicly jumped her young female employees in front of customers (never her young male employees) and from what the customers see never does anything, yet expects from her employees a million times more than she gives. Since when does a corporate store allow a manager to discriminate on a young employee based on her age and sex? I am highly disappointed with your corporation and will now be shopping else where. You need to fire Beckey for discriminating against young female employees! Melissa 12/20/11 To the one who wrote about being afraid. I work for Dollar General as well and believe that you need to follow your chain of command. If you cannot tell the DM or the RM then you need to go beyond them. I wish I would have seen this sooner but I just happened to stumble upon this site. Anyway there is help I would not do it for him it is not right and if he decides he is upset with you he could fire you for doing it. That is not right what an outrage. You are right to not take the test. That other person needs to take the test again in 90 days by himself. Upset customer 12/15/11 I would like everyone to know the new staff at the dollar general at crab orchard ky is by far the most rude people I have ever associated with. I went to return some shoes that I had purchased there a couple days before 10 minutes before closing and the man working told me that he had shut everything down because he did not want to deal with me because he rather smoke his cigarette and the other girl there would rather sit outside on the store phone chattin away and smoking her cigarette. I personally think that someone should do something about that I work 7 days a week and that's the only rime I had to return them and I am going to tell everyone I know to stop going there untill something is done about them. Shay 12/12/11 I love the Dollar General store in Leander, TX but I encountered a new, rude, irresponsible, think she know it all manager today. I purchased a few items a couple of days ago and decided to bring one back. A few hours later, I went by my bank and was told that a charge was made from DG right after I was refunded. I called the manager and spoke to her and she flat out told me that something was wrong with my bank and she has never saw anything like that happen cause it should still be in pending status. I told her it was not in pending and im going to print it out and bring it to her so that we can straighten it out. After going back and forth with her, she told me to wait a few days and come back cause it was nothing she can do and I would need to speak to customer service, BULLSHIT. I have shopped at that store for years and never had a problem exchanging or returning anything. Her attitude was horrible and she did not want to take responsibility for her mess up. Nevertheless, I will continue to shop there but that manager needs to know how to interact with the public and assist customer's better if she continues to work there. DISSATIFIED LONG TIME CUSTOMER! Darla 12/12/11 Me an my daughter went to the Dollar General In Hiddenite NC yestersday b/c the lady on the phone said they had lots of toys outside on clearence marked down.Ok I bought my grandson a race track an it had the dot star on it and I bought my g-daughter a musicual toy an it had a star.They were 10.00 a piece but with the clearence it should have been 5.00 a piece on both toys.When I went inside and the cashier rung them up she told me the car track was not a marked down item,IASK HER TO TALK TO THE MANANGER and she said they moved the other toys outside to make room in the store for other toys.Me an the cashier told her it had the star so I should have paid half price which would have been 5.00.my g-daughters toy had the same star and her's was 10.00 but it rang up half price at 5.00.When I told the manager that was false advertising she just walked off into the office so I ended up paying the full price.I told the cashier if it was not a clearence item that it should not have been out there.She agreed with me but if it wasn't half price then why put a dot or star on the item an place it outside?I won;t be shopping there anymore.I will shop at Family dollar from now on b/c when they have stuff outside on clearence u get it at that price!!! Jessica Flaherty 12/12/11 I loved it when few years ago a dollar general opened in my town of windom Mn but everytime my family and i go there shopping the manager follows us the whole time making it uncomfortable every trip a week ago my sister and i went to dollar general for christmas supplies and again we were followed for over an hour about to check out the manager approached me and accused me of shoplifting i was mortified and we were asked to leave very ridely i have never been so embarressed Piss of at District Manager Jon Howard, South Carolina 12/13/11 I was feeling ill and sent my daughter to the store to get me some over-the-counter medicine. She had visited a store adjoin to DG prior to going to Dollar General. Well they normally asked you to place your bags behind the counter, so as routine she did. Upon checking out at the register she asked for my bags. Well the manager informed her that my bags were gone. I went back to the store and told them I wanted my items or my money back for the things that were stolen. After the manager viewed the surveillance tape he found that 2 females grab my bags and went out the door, while he was standing right there. He contacted the district manager; who wouldn't even talk to me and to him to relay me this message: I will not refund or replace your item.....WOW... No apology, No nothing. From the moment the store manager agreed to watch my bags it became DG responsibility. I did call the police out to the store but what are the chances of me getting my money or items back! I will never go back to any DG stores EVER AGAIN....Thanks Jon Howard of Summerville, SC you really know who to treat Dollar General customers. Nancy 12/13/11 I live in a really small town called Brooker its in Florida. The closset town that has a store is about 30 mins away unless u want to go to the kangroo and spend a fortune on a loaf of bread or even a roll of toilet paper. But now Thank GOD we have a Dolllar general and i can Honestly say that its the BEST Dollar General I have ever been in I go it about 4 to 5 times a week to shop and it is so nice to have a place where you can take ypur family exspecially my kids and not have to worry about them seening or being around anything thats not very nice. They have Two employees there that i can say since the place has open I now one lady had been there from the time the doors open for stocking the store to finally the GRAND opening her name is Heather Evans she has made my family shopping there so delightful that anyone who has been there nows exactly who im talking about she just make sure she can do anything to help and always has an answer. to even make house calls meanning delivering milk bread and eggs to a elderly lady that lives with her daughter and cant get out to go shopping but maybe once every two to three weeks but she can call Heather at the store and she never says no I cant today. Things like that you just never see anymore and it makes the store even better. The next Lady is Jennifer Newman she hasnt been here to long but she s the manger she is another one that i can say does a great job. Now i have read all the comments on this web page and sorry to see that some of you have had trouble like these on your trips to your Dollar General but i can say that if Dollar general would give there employee more instives that maybe you would have more employee like Heather and Jennifer so there is anyway possible can you please help Heather out this Christmas I know she works as many hours as she can without getting into trouble but she is the only one in her house that is working with three kids its not easy as we all know but maybe with her doing the best job that I have ever seen maybe Dollar general can give a helping hand. thanks a great customer that will keep coming back. Nancy Amber 12/13/11 This is the second time my family has had problems with DG in Sharon, TN. The first time my husband went into the store for like the third time that day (we lived down the street and with small children you always forget something). When he walked in the cashier was watching him and then got on the phone. Not long after she hung up the phone a cop walked into the store and began following him around. Long story short she called the cops on him because some guy who kind of looked like him was stealing stuff. I thought people were innocent until proven guilty. Our second issue happened today (same store) again my husband went into the store to buy something. The cashier (different girl) argued with him over how much the item was. He told her she need to check her stuff before she argued with customers. She picked up the phone and threatened to call the cops. Now we live in a small retirment town with alot of elderly people. The cops shouldn't be called everytime the customer and cashier have a disagreement. To top it all off she wouldn't give us the corporate number so we went to another DG store and asked them for the number. She had called them and told them not to give us the number. So when we got there she was rude and refused to give us the number. Most of the employees are rude and act like they hate having to even speak to people. Their prices are never as marked on the shelves. They have buy one get one deals on gray dot items, but when you check out they always have an excuse that it doesn't apply to that item (no matter what it is). I'm just tired of working hard for my money and giving it to people who disrespect me and my family. I'm helping pay their salary the least they could do is be respectful to their customers. L. 12/13/11 On Tuesday Dec. 13th, 2011 my mom and I went to the Dollar General on Winchester Ave. in Ashland, KY. It was approximately 5:30PM. After walking around the store for about 20 minutes, I picked out some items for my kids and my mom found a bin of clearance socks, so she picked out a few pair. The socks were marked 2/$1 and were located in the clearance aisle. My mom went to check out first. When the lady (brown hair, glasses) rung the socks up they were not coming up at the clearance price. My mom explained very nicely to her that they were marked clearance. The lady made this rude smirky face and said, "They're not ringing up." So my mom told her well there is a huge box of them in the clearance aisle. She said, "So. They're not ringing up. It's not my problem." Well then I told her someone needs to go back there and re-sticker the socks if they arent on sale, and she once again made a rude, smirky face and said, "Well what am I supposed to do about it, it's not my problem." So I looked at my mom and said nevermind about the socks. My kids didnt need them, just let me check out with my stuff and we'd go. So I put my items up there. They lady rang one up and in a very rude voice she said, "$4.41". I was like, "huh"?? And then she looked and said, "oh there's more." So after she rung that up, once again, in a NASTY, rude, downright mean voice she said, "$21.24". I reached in my pocket for my debit card and she snapped, "Are you gonna pay?" Where's your Money?" OMG I looked at her and said, "Nevermind, you're rude and I don't want the stuff. Keep it." So as we were walking out she started talking to a co-worker saying, "Think about that, they're so stupid." OMG I got so mad, I actually walked back in the store, I was looking for the manager. Then for a second I thought maybe I should gather up my items that I didn't get and just get them to see if she is still rude or maybe she'd apologize. As I was walking towards the checkout counter she looked up at me and made another mean face towards me and in a low voice said, "the stupid's are back." So I threw the stuff down, gave her the finger, and walked out. There was another employee in the parking lot gathering carts so I stopped to talk to her and tell her about it. She urged me to call the Manager (Linda) in the morning which I will definitely do. My mom shops at that dollar general a lot, she spends a lot of money in there. But after this incident she said she will no longer give Dollar General any business, she will take her money to Dollar Tree. AFRAID 12/13/11 MY DM STEVE HAYNES CONTACTED ME ABOUT TAKING THE MANAGERS TEST FOR ANOTHER EMPLOYEE THAT CAN NOT PASS THE EXAM. I NO THIS IS AGAINST COMPANY POLICY AND I CAN BE TERMINATED FOR DURING SUCH AN ACT. BUT IF I REPORT HIM TO THE RM. SHE IS JUST GOING TO BRUSH IT UNDER THE TABLE. IM VERY SCARED OF LOSING MY JOB WITH THE ECONOMY BEING THE WAY IT IS AND I HAVE JUST BEEN PROMOTED TO STORE MANAGER. CAN SOMEONE TELL ME JUST WHAT AM I SUPPOSE TO DO WHEN MY DM IS ASKING ME TO DO THINGS THAT ARE AGAINST COMPANY POLICY. jimmy beck 12/14/11 got a tip for you should let the cashier counts her draw at the end of a shift with the boss in stead of just let the boss do it my wife was 13 dollers short never been short befor but it seems that bonnie want to fine a reason to right her up she was not let her counts draw we call the district manager tina she took all the right off and wrote her up she was the one that took the money how in the wrold can you ler some one like that be the boss at the end of a shift cashier and boos need to counts the money 10/4 zephyhills fl Bill C 12/14/11 I bout a product for $6 dollars at your store in Oxford Michigan. I got home and saw that it was broken. I went back and had the receipt showing I paid cash. The total was $6 plus tax. The girl looked dumb-founded at the item and asked if I wanted another one. I didnt want another poorly made product so I said I just wanted my money back. She called someone else that i assume is a manager. She came with the same slow look and asked if I wanted another one. I said I wanted a refund so she looked at my receipt for like 2 minutes then asked for my drivers license. I said I didnt need to give it to you to buy it and I had the receipt. She answered with "you won't get anything if you dont show your drivers license" So I held it out, she took it and started typing info in their computer. I told her to stop and she said "that's policy or you wont get a refund" So now I have my personal info and probably my dl number in their system and who knows when that will get breached. So I will NEVER EVER shop at Dollar General again. I will also tell anyone I can not to. As a side note, one of the people there told me the reason they take all that info is because DG has a database of people so they dont get thiefs that steal and return things. I told her I had the rec. and it was only $6 dollars. She told me there is a building in that strip mall that has a bunch of dope and drunks and they hang out there all day because they dont work. She said they come in and steal all the time or try to return things. So great, now they have my info because some dope heads steal from them Anonymous 12/9/11 I am a store manager for a dollar general. And all of our stores are not bad. Good rule of thumb: if the stores are terrible it doesnt go as far as corporate or the people at the SSC but it more or less stems down to poor field management (District managagers and such) Poor DM's lead to poor stores. If one store is terrible travel down the road the other one probably is too (same district) a lot of the blame can be laid on DMs. My DM ranks 3rd in our division in overall satisfaction and in the top 20 in the entire company thats something to be said considering we have 550 district managers. We have only had one corporate complaint in the past year and a half out of my district. So level your heads and think rationally and not in the moment and realize that it isnt the whole company. pist off in lansing 12/11/11 I was shopping at your north MLK store in lansing. your were nearly out of every type of paper towel on shelf i asked the lady at check out if had more in back they said they too busy to look. asked another lady walking and chatting on phone to friends and she said too busy her name was rhonda.the store was trashed and half the shelfs empty this was saturday afternoon. i will never shop at dollar general again. everyone moves like a snail there and act like it busy so no need to do anything. WHAT IN THE WORLD 12/11/11 HAS DOLLAR GENERAL GOTTEN SO BAD IN MISSISSIPPI UNTIL THEY ARE NOW TAKING WALMART REJECTS. STEVE HAYNES THE FORMAL STORE MANAGER FOR WALMART WAS FORCED TO RESIGN FOR STEALING FROM WALMART AND NOT JUST A DVD. NOW HE IS A DM FOR DOLLAR GENERAL. IS THAT COMPANY THAT DESPRITE UNTIL THEY COULD NOT HIRE A HONEST PERSON WITHIN THE COMPANY.I WORKED WITH THIS MAN AT WALMART. MY HEART GOES OUT TO THE PEOPLE THAT HAS TO WORK WITH HIM. DOLLAR GENERAL REALLY SHOUILD DO A BETTER JOB ON BACKGROUND CHECKS!!!!! Disgruntled Customer Buffalo, NY 12/7/11 Recently I purchased an item in a DG store located here in one of the malls where I live. When I cahsed out at the register I gave the Cahsier a $20.00 bill because that's all I had on me at the time. The total was a little over $4.00. Expecting to receive change for about $13.00 the Cashier gave me only around $6.00. When I questioned her about it and advised her that I gave her a $20.00 bill, she shot back at me " no you did not, you gave me a $10 ". I told her that I gave her a $20 because that was all I had and I asked her to please check the cash drawer. She refused to open the cash drawer. I then offered to leave my name and phone # to contact me after they Cash out that night as they will find that they are $10.00 over in cash. She refused and told me that I was lying. At that point I said " Well, Merry Chrismas. I guess I just made a $10.00 donation to the store". Needless to say, the cashier was very rude and I will never set foot in that store ever again! DG really needs to work on improving their customer service skills. PO in Nashua, NH 12/7/11 Cashier did not give one of my purchases I had to return to Dollar General in the rain at night I do not have good eyesight at night and a waste of my gas It was a inconvenience for me there at the store I was accosted by a male customer drunken because he thought I insulted his wife. The manager acted inappropriately towards me because I told the customer to mind his own(damn) business IF the employee had given me my purchases in the am when I was there I would have not been inconvenienced nor who I have been verbally threaten by this man. I have never had a problem at Dollar Tree, or Family Dollar. So I will be spending my hard earned dollars at these places instead of this trash hole..you are what you attract I guess. melodytcromer@yahoo.com 12/7/11 I contacted D.G. in regards to a Christmas Program I run every year and asked them to help me this year to collect Used to New toys, Gift Wrapping paper, Ribbons, bows and tape, which were going to be sent to The Indian Reservation and also West Side Elementary School in Ringgold Ga. Well I was told they were going to do it for me this year and I was excited! I felt so Blessed I was Over Joyed to think for the first time I was going to finally get help with my program and so much good was going to come of it. Fact is the manager wasn't a manager she wasn't even an assistant manager, she was an associate pretending to be a Manager and now my program is not getting the toys, not getting the things I dreamed about the kids all getting. They did collect stuff and guess what D.G's real manager donated the stuff to the sheriffs Dept's Christmas program which is a great program to be sure. I'm so upset and so disappointed I haven't stopped crying about it since I found out yesterday! I went back and discussed it with the real Store Manager Melanie and she was as shocked and angry as I am that anybody would pull such a stupid stunt plus to realize that I wasn't a liar and which is basically what the Manager and District Manager thought when I contacted the other folks helping me. I don't even know how I can ever get all the stuff that I need this year because I was depending on this store so very much it is an outrage. Ringgold Ga. was one of the worst hit areas during the Tornado's. It is a very small town and we lost so very much. Many folks are still struggling to rebuild to have their lives back to just normal. I doubt D.G. really even cares that they have let us all down. They are a big business you would think they could have at the very least sent a few toys or gift wrap or tape or something besides telling me sorry but the stuff is gone and you simply won't be getting anything at all. I'm hurt and angry and very upset over this whole thing! Walmart locked me in once in the Garden Center and they at least offered me a patio tent to make up for it. So if anybody on here reads this please send the CEO and the Corporate Office a note telling them all for me that this won't be forgotten and just because I am only one person I use to spend thousands of dollars at the Ringgold Ga. store and from here on out my money will be spent else where this coming year and all the years after unless they do something to correct this error! I am not the only one who is going to stop being a customer at the stores I know many folks and word is going to spread what a dirty thing to do to a bunch of children at Christmas time! i wish each and everyone of you a Very Merry Christmas and Happy New Year!! disrespected 12/8/11 I will not shop in your store in East Cleveland, Ohio ever again! It is your only DG in East Cleveland. The line was too long before another line was opened up. Even though there were two managers there (I know they were mgrs. because the cashier told me) they seriously ignored the customers and had enough nerves to look like they had a bad attitude when the 1 opened up. You would think that DG would check these people out that they hire. Do they watch their cameras to review what is taking place in their stores? It is really bad when you have a awful Mgr. team! J. C. 12/9/11 To Whom It May Concern: I went shopping on 12-7 at Lafayette Dollar General #03527. They had a sign that said 50% off on toy with a Yellow Star on them. I got two differ Game that hook to a TV that had a Yellow Star on them. They let me buy one with the 50% off. But the other game they had to see the Manager about and she said I could not buy with 50% off. I told her that was not what the sign said. She said it was not 50% off because it was an Electronics Game. The other game that I bought with 50% off was an Electronics game too if that was the case I would not been able to buy the other one with 50% off. She Lie to me because you can’t sell one Electronics game with 50% off and not sell the other because it an Electronics game. If that the way Dollar General do business? The manager was hateful with me because I told her what the sign said. The lady that check me out apologize to me. justin huber 12/3/11 I hate to even give 1 star, but it wouldn't let me give 0!!!!!! im so tired of the poor customer service and the dangerous piles of goods all over the isles!! but worst of all, when you buy a product with your hard earned money you expect your moneys worth! I bought a fryer from DG on the southside of tallahassee and then realized it was damaged. i had already thrown out the box before i noticed the damage. so I get told I have to keep my damaged goods and could not exchange it!!!! so GD basically STEALS your money after selling you damaged goods!!!!!! SUCH BAD CUSTOMER SERVICE!! If I don't get what I paid for, I WILL NEVER SHOP HERE AGAIN!!!! and I will tell everyone I know to stay away from DG, including Angie's list!!! wondering why 12/3/11 Alot of people in harts creek west virginia is wondering why you havn't don't have a store here. the family dollar store is booming there. They also would love to have a dollar general in the area as well.(4 stars) because we don't have a dollar general.Would you please concider putting one in harts creek! If interested contact Bonnie Jones at 304-855-1721. Disgusted in Eldon/Osage Beach, MO 12/3/11 What? No Zero star rating? Too bad!I am writing to the corporate office, but I doubt they care too much, even though it does hurt their bottom line. I had a clerk who accidently over-charged me. When I returned, another clerk said they were not on sale. I proved them wrong. They couldn't return my money unless I gave my name, address, and phone number. When I balked, the second clerk was rude. My private information is not their business on a cash sale. I was told I had no choice. Had I thought about it and not felt pushed I would have made up a phony address. As it was, I did tell him. What right does DG have to do this? The clerk acted as if I had no choice. Actually, I could have called the police. When I mentioned employee error, he was rude and said it was the computer and not the employee. I glared and after he gave me my change I corrected HIM. "Actually, it was employee error. The computer is not capable of deciding how much to charge. Someone entered the price and did not mark it as half price. Human error. I was correct." He has the sense not to respond. So I go to another DG with a DG coupon. After finding what I wanted, I tried to check out. Was told some items were not sale items. A clerk went with me and we found something in the area, also in red/white Christmas boxes, was not on sale. No problem. Found other items. Tried again. Machine still would not say I should get sale price. Clerk, manager, and I tried to find out what was wrong. Never could. All were "Holiday" items. Computer does not say what is/isn't sale item, so they could help me. Manager told me she couldn't do anything. A manager who can't give credit? Is that not the definition of a manager? Someone who can make things happen? Finally, after over 1/2 hour I had enough. Took picture of all which I had intended to buy and left it on the counter, telling the nice clerk that she was going to have to put it back on the shelf. I was a coupon for $10 off. No way I was going to buy when I would have to pay an extra $10. Now, I have facebooked to my friends about it and have told everyone I know that they are not a good store. Maybe if they end up losing enough business, they may decide to shape up. Otherwise, they will end up closing. What a joke! Anonymous 12/4/11 I am an employee at Spicewood Springs Dollar General store in Austin, Tx. The District Manager will show up on occassion & treat all of the employees & my store manager as if we are dirt. We are a small store & she does not appear to realize that what works well at the bigger store does not work well at our store because of our size. She gets into shouting matches with my store manager because she refuses to listen when the store manager attempts to tell her that our store is not like her other larger stores. She also blames the SHRINK/theft in our store on the employees even though we have plainly captured several customers on camera stealing. My store manager has changed the schedule twice in the past two weeks without letting employees know like she is required to by law. One such occassion was today, when she changed my schedule from closing tonight to coming in at noon & working until 4. When I got there tonight she demanded to know why I didn't show up & denies that she changed the schedule. I know my schedule was changed because when I was there yesterday doing my christmas shopping I looked in the office at my schedule which said I was to close tonight. At least one of my employees can agree to this Dominique Harris 12/2/11 I am an employee for Dollar General... I had a basket thrown at me by another employee this employee still has his job and they are making me work with him I don't feel like this is right. And i don't feel comfortable working with him and my manager doesn't think anythings wrong with it. 38th st keystone Indianapolis, IN B. Knox 12/2/11 I visited the store at Raines and Kirby road in Memphis Tennessee today and I was not treated with the respect a loyal customer deserves. I took my time shopping and carefully picking each item I wanted to purchase only to be turned around because the cashier said I needed correct change. I asked for the manager, but the cashier then became rude. I explained that I really wanted to purchase my items, but was told oh well. I am a paying customer and have never been treatd so bad. I was forced to shop next door at Family Dollar, and they greeted me at the door. I was treated like a customer at Family Dollar. I feel like the cashier Tae, should be taught more about customer service. I probably will not return back to that store,and I definately won't recommend that Dollar General to a friend. I was forced to leave my bags at the counter. My husband told me not to stop there because he too had been turned away before because the cashier had no change in the drawer. But I thought hey its a Friday night, they will surely have sufficient change. I should have listened to my husband, it would have save me some valuable time. I am sending this message so the next customer will not be turned away. Linda Sparda 12/3/11 I am a usual customer of Dollar General in Pompano Thumbs up to Pompano. However, I came to Pembroke Pines and asked an associate where some items were and he told me, "me speak no english, go to my manager" that 2nd part was in english. I was walking away saying this is real nice and the guy's name was Antonio and he said its real nice mimiking me. I went to the manager and said the guy says he can't speak english but he was half talking in english and spanish. The manager said I'm sorry but he just came from Cuba and he is learning the language. I said this is my country and I deserve spanish speaking people to be bilinqual and understand americans. He said well they signed it into law. I said yes to be english and spanish not spanish only. They are trying like hell to take over this complete country and it disgusts me. I was born and raised here and want to get the hell away from this. Then Antonio came down the aisle arguing with me in front of the manager half spansih and half english. The manager had to keep telling him to leave and he still continued to stand there and argue. Erin 11/30/11 I am not giving DG 1 start because of the store it self, I will share my experiance I had today! I was shopping @ DG in Buffalo NY on Bailey Ave and when I was done shopping I had a few things to throw out of my car and seeing i was parked next to the dumpster I went to throw them away along with a few things in the parking lot that was full of trash SMH anyway I opened the dumpster and noticed a LG box full of boy's tee shirts (Transformers,Spiderman, Monster Truck ETC) brand new still with tags there had to be 50 or more so iI grabbed my snow brush from my car to retrive the shirts I was able to get about 10 shirts out when a girl had pulled up and I expained what I was doing & asked her please not to tell on me she said " oh I work here and we throw stuff out all the time" Well she did tell a min later the manager came out and told me I had to stop I explained to him that I was going to DONATE to the Red Cross or Cathlic Charities and it was a SHAME that they throw stuff like this out when SO many children are in need of clothing ETC he replied "we just donated some flip flops" I hate to think of all the other perfectly good stuff just going to fill our land fills when so many people are in need!!!! Ashley 11/29/11 I worked for Dollar General for a year and it was all good at first till we got a new manager. This manager does NOT deserve her job. I was a 3rd key over there and put up with the crap for so long because I needed a job. This manager is a liar and a cheater. I got accused several times of stealing and when I told her to investigate it she didnt want to she asked me to put money in the bathroom and she would go find it. she has had me lie to the DM for her. She sits outside almost her entire shift and talks on the phone and has everyone else do her job. she clocks people out early not letting them get paid for their work. everytime i went to count down a drawer she had me clock out. she had me run to the bank on several occasions to drop a deposit and was told by her that is not my job and i better never tell anyone because she would lose her job. So so so much more to complain about and i will take this information wherever i need to to get some answers. oh not to mention she never gave me my raise for my promotion which caused me to quit. Now i cannot find a job anywhere because this woman is telling lies about me.this is a poor excuse of a manager and i hope one day she has to answer to a higher power and they are not going to be pleased. Smackover Shopper 11/28/11 I just don't understand why one person in the whole store can only do returns and she was on her lunch break and couldn't assist me. If your going to run a business, you need to have a manager on duty the whole time the store is open. I was told to come back in about 30 mins,and she would be back from her break. I do not have time to make several trips a day to the Dollar General store in Smackover, when I live 20 minutes from the store. I think this company needs to revamp it's policy to benefit the customers. This store is located in Smackover, Arkansas. David Cheever 11/28/11 I called the corporate office to get some satisfaction for a rude store here in Beverly Hills Florida only to get transferred to a customer service agent in the Philippines who spoke broken English and could not understand me. I called the corporate office on my dime no 800 # and it took me 6 calls to get someone who actually spoke English. I was transferred several times only to get the Philippines again or voice mail. Finally after my 6th call as I was speaking the corporate operator transferred me in the middle of my sentence and I got a customer service agent in Illinois. The agent was not very helpful and cared less about my complaint informed me that the District Manager will be informed and never gave me a solution to the problem. Dollar General cleaned up its stores but not its service so I will continue to go to Walmart even though DG is 5 miles closer. The cost of the Item I purchased at DG was $4.50 the cost of the item at Walmart was $3.97, as usual DG is more expensive and less pleasant to shop at. Danielle 11/25/11 The DG. in CHATOM,ALABAMA is rude the workers need to be fired there 3 workers that is constalny complaing how long they have been since so and so time the store is mess and you can't walk around in the workers are rude to the coustomer they dont wanna to they job . they always on there cell phone . me and my nigehbour both said be lucky you got a job cause some people are looking for a job.. I don't go into that store unless i have to they need to be fired and the magners are gettiing o be sorry as well one constanlty hides in the back and on the phone loyal customer of Westlake La. 11/26/11 I would rate the store higher, but the store went from normal to getto! I like the inside and the employees are nice but the bright orange color they painted it is extremely ugly. It makes it look like a store you would see in the getto! I'm embarrassed to pull in the parking lot. I feel like I might get mugged. That color does that to me. I'm not going back until it feels more people friendly on the outside. Change the color or you'll lose a lot more business. GETTO!!! Weirton WV Store 11/26/11 The worst!!! Main Street in Weirton, WV. Dirty, unorganized, lights burned out. Went in on 11/26/11 around 2:20pm, 1 guy working the front. Just wanted to purchase some pop for work. #3 in line of about 8 customers. The clerk asking more question about a 3.00 return. Then someone needed a rug scrubber, new girl comes up, can't sign in to check folks out, they call the lady in the back, and all they can do is ignore everyone else and look at the rental form. Forget the others wanting to pay for single items. No urgency, don't care, so I left my merchandise on the counter and walked out. No service!!!!!! Horrible!!!!!! julie 11/26/11 i have worker for dollar general for almost 3 years never called out always there when needed one day i walk into work and i am bein fired for talking to another employee that was off dutie i did nothing wrong my work was done i didnt like my job because of the manager they had in there but it was a job that was taking care of my bills and my child now i am out of a job and that manager does not do any work comes and goes when she wants slander people name everyday she can and she keeps her job im going to try and sue them and i dont recommend any body working for them they dont care about there employees they expect so much out of you and dont want to pay you nothing they talk to there customers like a piece of crap its a poor place to work for and thats in delware 11/27/11 Being a frequent shopper at the local Dollar General Store in Mayflower, Ark I have to complain about how messy , dirty ( trash on floor) and how hard it is now to reach around the cartons waiting to be unloaded just to reach shelf items. The big cartons also plug the isles....... can this not be corrected even if it means your new rude store manager looses his job????????? Local but not a fan 11/24/11 I live 5 blocks from Dollar General in Fair Bluff NC. I like Dollar General, but do not like this store. I choose to drive to neighboring towns for my purchases from Dollar General. Shortly after our move to this town, I went into the local Dollar General, intending to make my usual purchases. We, on average, spend $300-$400 a month in these stores. But, the manager was talking to her employees in such a demeaning manner, I left my buggy and walked out. It was embarrassing to see grown women demeaned in such a way. Anyone in the store could hear everything being said to the employees. Several weeks later, I tried again, I couldn't find an item I normally buy at other Dollar General's. The manager was standing in an aisle. I asked for guidance. She said, "no clue", and walked away. Again, I just left and went to a Dollar General that appreciates my business. I only go in this store for emergencies now, and that is very rare. Hopefully one day soon, they will have a new manager who appreciates her customers. I would love to talk with someone from Dollar General and give more specifics and concerns, also give information to prove that our money is spent in other areas, rather than locally. It is such a shame, this is a small town, and we need to keep business local. I will be trying to contact someone at the corporate level. disappointed in Columbiana, AL 11/23/11 The Dollar General Store in Columbiana, Alabama lies to Blacks about use of their bathroom. They are told it is out of order, messed up, water not on, etc. I personally witnessed this 3 times in the past. There used to be one or two black employees that worked in this store, now there are none. I think the company should make sure the diversity of their staff matches the diversity of the customers. If things don't change at this store,Blacks will take their business else where, & file a law suite. Stephanie Durham 11/23/11 I am a loyal customer that shops at the Dollar General Store in Michigan on 10 miles and Southfield on a regular basis. Today 11/23/11, I went in the store to purchase a prepaid debit card. Once I got home to take care of my transaction I realized I didnt have the amount of funds on the card as needed. I quickly rushed back to the store to inquire on how to reload the card with additional cash. The store assistant manager assisted me with a reload card. I purchased the reload card, went back home and realized the card was not compatible to the prepaid visa card I originally purchased. I called the assistant manager and explained my situation. She took my name and number and stated she would call me back with her findings. I received a call back about 15 minutes later stating to come back to the store for a refund. Once I got back to the store I was told by the assistant manager that she had spoken to her manager who stated I could not be refunded. The store has to wait on directions from the reload card corporation to explain what actions are needed to refund my money. In the meantime I'm left with a prepaid visa debit card with not enough funds, and a store that has know ideal on if, when, or how my money will be returned. I am very disatified with the serves I received today. Times are hard today and I have no money to just give to dollar general. mel 11/21/11 black friday sales only for the employees I guess that work in kenosha wi sheridan rd store I over heard the big store manager and the little mexican girl talking about stashing black friday items this is wrong on all levels!!!! sissy 11/18/11 We were so proud when the dollar general store came to our little town in Gainesville, Missouri! The only thing is, when I get off of work the store looks like it is closed! So I ask one of the ladies that works there what time they closed and she said 9:00, but don't tell any one! There are no lights what so ever around the building! You would think that they would turn on the big yellow dollar general sign out side! So tonight I thought they were closed and I drove down there and they were open! But you can not tell that they are open until you drive up to the door! It is pitch black outside the store! No wonder the store has been broken into so much! Duh!also you would think there would be some kind of lights on outside for peoples protection! Have a clue! I don't think they want the sign on so people will think they are closed so they don't have to work so hard! This is a serious matter because I think you are losing money just because the sign isn't turned on at night and there are no lights outside!!!! Lillian Kinsel 11/15/11 I have went to your Bellbrook Ohio store for a long time and I am so happy to see the store is not cluttered like some of your other stores. The only thing about this store is your manager talks about all her employees and their write ups and situations and very open about it. Yes she is a hard worker but adds so much drama and saids things. Example Nelson better have a home phone number for me or he can turn in his keys. Apparently he didnt have one when he was hired and didnt for a long time and recently the manager was off sick and they couldnt get a hold of him. He is still there is must of been hot air. They however communicate on facebook and she sends him messages are you up to get him in. She even gets to persooal with her customers and then saids things about them whether they are true or not. I hope this changes for the only way I will know is if someone tells me. Leo of Montour Falls,NY/Dollar General needs to be fired. 11/15/11 Again with the assistant manager named Leo that simply doesn't listen to complaints but reasons it always the customers fault. This person needs to be fired because once again I had to deal with a cocky non-listening person which has become impossible to do with his kind of personality. If Dollar General ever comes here to read this they need to FIRE him asap. I'm in the process of looking and writing at Corp DG to get him fired because of his type of impersonal attitude towards customers. I'm simply tired of him not listening to help him understand the problem that exits at Dollar General in Montour Falls, NY. Most people I've heard of the same problem just bear with it but they are getting over-priced each time and will only be a time before they will get fed up and go to others stores. Disappointed in Arkansas 11/15/11 Today I went to the local Dollar General Store #04135 821 E. Main St. P.O. Box 1018 Flippin, AR 72634 I am a frequent shopper at this store. When I entered the store, the shelves were filled with toys for the upcoming holiday season. Since I have nine grandchildren to buy for; the sign posted stating that there was a 10% discount for purchases of $100 or more in the toy section. So I loaded up and spent $105 on toys...however, when I went to the checkout line, the cashier said the register did not automatically give me the discount and called the manager on duty over to assist me. When he looked at my purchases, he informed me that the XBox 360 game could not be considered a toy and therefore I was "apparently not" eligible for the discount. Now, I would not have been upset if the sign has stated that games were excluded; or if the manager would have been at least polite about his response but since neither of these things happened, I must admit that I was a bit upset. I shop in this particular store at least twice a week or did. I will not be spending any more of our money at DG for the holiday season. I am writing to the corporate office and to the regional manager for my area. As an elderly woman on a fixed income; I truly expected more from our little "hometown" area Dollar General. Terrie Bullock 11/16/11 I went to the Dollar General in Seminary, Mississipi tonight at around 630 p.m. I am on a fixed income and purchased aprox.6 to 7 dollars worth of food items with food stamps. I had a non food item to purchase separtly. Thete was a lady behind me and I did not have enough room to get my money out of my purse so I told the cashier to go ahead and ring up the othet lady which she did. I did not notice the cashier had not given me my bag of food items before bagging the other ladies putchases. As soon as the cashier finished with the lady I then had my money ready and paid for my non food item which was $7.49. I then proceeded out the door and as soon as I stepped out I noticed my bag of food items were not in my buggy.i returned inside and was told the lady behind me took it. That they were not responsible that I was. They said they would roll the film back , they made me feel lile because I was on public assistance that I probally went out the door and came in just saying my food was gone. So I stood there then after several minutes I was told it did not matter if the lady behind me took it or not they would not replace it because I should have gotten my bag before the other lady was rang up. I told the night manager I had no reason to be standing tjere wasting my time and left. When I got home I though about how i was treated and decieded to call the store and tell them . They said they did look at the film and the lady did take my bag. I told them more or less I was glad they got their proof that I was not a thief but that it was the principle , I felt like it was the cashiers responsibility to make sure her bag bin was clear of the persons purchases BEFORE bagging up the new customers items. that even though I had told her to go ahead and wait on the lady behind me and I moved out of line until I could get my money to make my non food purchase which was a separate purchase Piss Poor Management. . . 11/15/11 I shop at Dollar General on a regular basis, being a college student and what not, and NEVER have I ever seen such horrible customer service. I know how working retail is, I mean I work as a customer service lead in one. It was sickening to see how pathetic a manager could be. My boyfriend, his friend, and I came into the store intending to do business with the company. We had quite a few items in hand when my boyfriend's friend asked for an application. The lady replied that she did not have the hours in a very sarcastic and rude manner. Although we were disgusted with her attidude, we continued to shop for the remaining items. When we sat our items down to grab a carpet cleaning formula, the same lady approached us and in the most sour voice said are you guys going to pick this up. In shock, we told her yes we will be right over there. She then walks up to us and starts attacking us with things like "yall can be removed from the store". I mean seriously? We had items in hand. I asked for corporates number and she starts involving police. I told my boyfriend and his friend to exit the store but i was not going until I got corporates number. She gave me a number that definately didn't connect to what I intended. Don't think I didn't look at your name tag Pamela! Sincerely, a very concerned shopper FROM THE SOUTH PARKWAY STORE, HSV AL 35801 PS: don't let a bad day or that last minute shopper cost you your job! I work retail too and never would I ever act so low and immature. You'll be lucky if there isn't a lawsuit! Outraged Loyal Customer 11/15/11 I am a loyal customer in the Dollar General Store in Monroe, NC located on Skyway Drive. You have great prices, and quality products. But I have a problem with a white male cashier there. It seems he has it in for me everytime I go there to shop with remarks of slander. He is so smart that he held up about 10 customers recently to slander my name in front of those 10 or so customers waiting to be checked out at the cash register. He seems to know it all and he even brought up that i got kicked out of another store in this town. Well i guess he was upset because he had not had his pasifier for the day. And for his and your information I have never been kicked out of not 1 single store in this town as of this day. The other businesses I go in seems to respect me as a customer and appreciates my business. Maybe this fine citizen would like to go back to kindergarten as it might do him some good. And he also made other remarks about my personal business which is none of his business on the dollar general time clock. I think he wants dollar general to loose a customer which is not going to happen because i am gong to continue to shop there whether he likes it or not. And so maybe it would do him some good to get a lollypop to suck on while working and maybe that would make him feel special and then maybe he can keep his slander remarks to himself while he's sucking the juices from his lollypop. He's a real sweetheart alright. Again I have never been kicked out of not one single store in this town as they seem to appreciate my business as a loyal customer. So you might want to inform him of my rights as a customer with Dollar General and ask him did they ever teach him in school about what the word slander means and what it can do for him ? And lastly my rating of 1-star is not against Dollar General, the products, quality & great pricing of the items in your Dollar General Stores but its against this sweetheart that is a so called man lol that works there. So do I have the right to continue going there or do i have to put up with his smart remarks everytime I go there ? I think its time he starts to grow up and act like a real man if that is even an option with this cry baby. Maybe if he had a promotion that would make him feel loved. Lastly as far as the rating i gave in this review let me say that this Dollar General Store and its great pricing & quality products gets a 5 star rating on my part. Very Concern Shopper 11/14/11 I went to the Dollar General store in Loganville, GA 3490 Atlanta Hwy Sat 11/12/11 I have been there several times. Everytime i have been in that store i wlaways heard comments like "Is my hands to dirty to give me my money back" another time i heard "don't talk to me that way'. These people were Black customers at the check out counter receiving bad customer services from the cashires. Yes they were loud enough for everyone to here them. I never said anything because it was not my battle.But Sat the 12th Nov, I had my experience with the cashier i paid for the items i had, she throwed the money in my hand in a very unprofessional manner. She didn't say thank you. I went told the manager i ask her what is it about this store? Do we need to stopped showing spending our money here or what.I told her everytime i come here someone is complaining about poor service here. The manager said she was sorry and have a bless day. Which is okay but why hire people at the stores who apparently is preudice against Black people unless the manager is like that herself. I have been shopping at Dollar General store since i was a teenager. I have never experience any thing like this before, it's not fair to me to shop at a store spending my money and receive treatment like that. If the cashiers don't want to touch my hand, other hands they need to get another job. Come on now all the people that need jobs you would hire racist people. They need to be working in the back where they don't have to see Black folks. Don't you think? I feel file a complaint against that store and never go to that location again. DG workers need better work ethics 11/12/11 To the DG worker that posted: I'm being rushed through checkout and when I DO find things missing or priced wrong it will be the clerk that gets upset for holding up the line when asked for a product NOT put into the bag or a price corrected. That is the employees JOB to do this NOT for me to monitor their job and supervise them and make sure they do it. Just as what was posted earlier in that the Dollar General employee typically blames customers for their sub-par work ethics as you have done. Your posted comment is typical of a Dollar General employee. Degrading terminology and calling customers retards and I doubt you graduated from high school even. You have proven everyone's valid point that employees of DG's need to start respecting customers even if they don't respect themselves. I don't believe all DG's are this way but most are this way especially the one at Montour Falls, NY. I'm another one that finds this store a total joke when I used to go there. Constant tension between the employees and customers shopping there are an after thought. They need stricter hiring process's and hire people that won't cry its the customers fault all the time and take responsibility for their own below average work ethics. courtney dean 11/12/11 i live in granite shoals tx..i was in the dg shopping for my kids school supplies. my husbands aunt works there..we were all togther shopping and the hole time she followed us arround cussing and sayin inapropreit thangs to my husband infront of my childrien....i was verry upset with her as a asistant manager myself.. i know how important coustomor service is and treating them with respect wether or not you have issues...while we were leaving the store she proceded to call the cops and say my husband was stealling a $4.50 markers..this is obserd..we let it go.. 3 days later later while we were metting my husbands paroll officer he informed us the the police dp called his officer and told him that he was stelling..this could cost him prisson time..we have money 3 years of prossin time is not worth $4.50....then as if this could not get any more redicuals 2 days later we get a visit from the pd..she has now filled a crimanl charges on both of us...this is herrasment please dont ignor my letter...i do not appreiate this at all..she doese not need to be a asistant manger if that is how she is going to be....contact me and we could get more details..thank you Lenna 11/13/11 I am so disappointed in our Dollar General Store in Satsuma, AL. I only go in there now for the convenience as it is five minutes from my house. I used to call it the "Yellow Boutique" and went in several times a week just to enjoy shopping. I do not enjoy shopping there any longer. I just left there on a Sunday evening and there were at least 15 large netted crates of unstocked merchandise. There were no hamburger buns, no grated cheese, and the sodas I wanted were stacked in crates in the back corner with the cleaning supplies. The soda shelves were nearly empty. The last time I wanted sugar, the sugar shelf was empty, but an employee knew there was some on a different isle. Food merchandise is scattered all over the store, while the assigned shelves for these items are frequently empty. You could not get through the toy isle for a large half emptied push cart of merchandise. I used to take my grandsons there to buy toys. Boxes are everywhere. The floors are dirty. The merchandise that is shelved, is in disarray. The seal on the cooler door is loose from the door. Is that safe? The store's appearance is shameful. The last time I was there, an employee was walking around talking on the phone about a customer complaining about the mess in the toy isle. Maybe it was a legitimate business call, but it didn't look good. Tonight there were two cashiers and no one on the floor. When I got to the check out, I mentioned they were out of hamburger buns. The cashier asked me what brand I wanted and how many. She left the register, walked to the back, and came back with 1 pack of hamburger buns. The cheese I wanted may have been back there too if they have a cooler, but I don't like shopping from the register, especially when there are 3 people behind me waiting. The store has really gone down the last year. There is one employee I recognize from the last several years. There is constant turn over. The employees are friendly enough. I can't help but believe this all goes back to poor management, not slack employees. Do corporate people ever check their stores? I went in Family Dollar in Saraland last week and it looked like my Dollar General used to. I can drive 5 more minutes and have a pleasant shopping experience in a clean, neat, well stocked store, which is what my "Yellow Boutique" used to be. I miss it!!! Sarah 11/11/11 I will say this about Dollar General. The customer isnt always right but as far as customer service is concerned, you are NEVER suppose to put the blame on them and never let them know that you think they are wrong. Even if you cant fix their problem. You still apologize for their trouble, be friendly, and act interested. The problem is that most people hate dealing with customers especially complaints but most companies have rules and regulations regarding what to do and how to treat irate customers. Dollar General does not. I dont think they care to fix issues in customer service. If they did these would be isolated issues. They arent. Every Dollar General I have ever been in has this problem. It's like most (not all) of the people working there dont know how to act. These people usually dont graduate, have no training, and no skills so they get a min wage job. Which is honorable and once again Im not talking about all employees. The thing is unlike other minimum wage jobs, Dollar General has ok benefits so to a lower income family, it is great. So they get away with paying min wage and no one ever leaving. They could put their foot down and clean house and the employees would wake up and see they are in danger of losing their job and straighten their acts up. I know from my experience every Dollar General I have been in at one hour before closing, the employees seem to be rushing you out the door which is highly unprofessional. I even had a manager tell me 15 minutes until closing that the lights would go off at 8 and there was nothing she could do about it. The registers would shut off. I know this is a lie and very wrong. My question is:Is this just a dumb-witted employee who risked her job because she wanted to go home or is this actually something Dollar General tells their employees to do. That they have to be out of there by 8? Maybe they do. Maybe they are so afraid of paying someone an extra dime that they do hurry customers out the door. Ive had at least 5 different stores rush me, find me to tell me to hurry, but this was the worse one. I know their goal is to have a store every 15 miles and I live in the boonies of Alabama and even around me, theyve already succeeded at this goal. They are everywhere. I guess if you pay employees half of what they are worth, ignore all customer complaints, throw up a store every 15 miles, and give a good enough deal for customers to keep their mouth shut, you can pretty much do what you want. It's sad too because I use to love Dollar General. From now on I will be going to Wal-mart (the one that will soon take over the world but thats another story). Very concerned customer and resident 11/11/11 I am a General Manager of a major avaition organization. I am writing this in hopes that immediate investigation, appropriate actions, and resolutions by the Oklahoma Dollar Store Management Team and Corporate Executive's proceed concerning consistent employee harrassment ongoing at the Chelsea oklahoma Store branch. Most Corporations and managemet teams take worlplace violence and harrassment seriously, obviously not the Dollar Store at Chelsea. For several months the local store manager has been verbally threatning, harrassing, illustrating aggressive and hostile behavior towards direct reports and in front of customers, comitting acts (shaking her fist at employess), motivated by serious anger issues, making threatning remarks towards employess, and overall creating a very hostile and non productive workplace environment. This list of behaviors while not inclusive, provides examples of conduct that is prohibited under any major corporation's workplace policies and procedures, yet even after continuous employee compliant reports being filed with the Distric Manager, the situation has escalated and allowed to continue to progress without leadership intervention. Most company Business Ethics and Conduct Policies would not allow this type of situation to go on without being addressed appropriately based on sound ethical principals and long term employee retention. Hopefully this letter reaches the appropriate level of management that will take action in doing the right thing as I am comitted to ensure this is resolved immediately, and will pursue further action as needed. Roberta Shikles 11/11/11 Our community was so pleased, as I assume was shown by the volume of business, when Dollar General opened in our small community. My immediate family, including three adult children and families, shopped there several times a week to help support the new business in our town. However, recently "our" store in Russellville, MO has become just another place in town to purchase liquor. We thought DG was a family friendly store. I am very disappointed and so are many others! Veteran 11/11/11 Today, I went into Dollar General (Store #6968) off of McCombs on the Northeast side of El Paso, TX, to buy some things like I have in the past, and read online earlier, that there was a 10% discount to All Veterans, Active Military, members of the National Guard & Reserve and immediate family member(s). (Note: NO COUPON REQUIRED!) All that was required is to show your I.D. to the cashier. When I asked the cashier, she checked with the supervisor, who was on the phone and ignoring her. The cashier apologized but was very courteous anyways. Later I found out that the supervisor stated that she was not informed about the discount and would not be giving it out. How can a supervisor of a store not know about discounts on special holidays when it is on the website and advertised? If I could put a lower rating to the disappointment I felt, I would. Theresa Jean 11/4/11 I just want to tell you that you have a manager in the store located in Caruthersville Missouri....She is the best thing that could ever happen to your company. I have a hard time (because of a wreck) and she even carries my packages out. We are getting a new Dollar General here and I told her I thought she should be the new manager...she told me then that she has been the manager for five years or so...You would never know it. I have never gone in there that she herself didn't help me. Thank you for knowing what a valuable employee you have. I owned my own business for many years in Caruthersville and I know how hard it is to get someone you can depend on. Thank you again and you are very lucky to have this lady! Sincerely, Theresa Jean dg worker 11/4/11 if you leave a bag, not check your receipt, or buy broken merchandise your and idiot, its your fault and if you have to drive across the world to return it, its all your fault. the cashiers get so many people in a day to worry about babysittin the retards. why dont you make sure everything is good before you leave the store Sub-par Dollar General Managers/Employees 11/4/11 To the manager of a Dollar General: Your under the assumption its already the customers fault. This is exactly the mindset I experience when going to the local Dollar General. If its such a grind working at a Dollar General than you and all of these type of employee's need to find other types of work. Preferably not in customer service if its such a chore to perform your duties. Service counter employees along with assistant and full managers need to be replaced with people who can perform their duties in a more professional manner than having a mindset that its always the customers fault. You would fit right in with the type of people that work at Montour Falls, NY DG. They all lack the respect for anyone and even there own co-workers. Reading your post just proves this is not simply an isolated incident in regards to only one store. Dollar General hire sub-par people because they have no education and can't find anything else because no one else will hire them and thats the reason for their low pay and terrible hours. Its no ones fault their own and reasoning why hard working people such as myself have to endure way below average service from Dollar Store managers and employees such as yourself. And some of us posting are AWARE of what this site is and what its for. Your already assuming other people aren't up to your standards when they in fact realize MORE than you do. I'm tired of dealing with stupid expressions when complaining to managers at the Dollar General and this is one avenue to express it. 11/6/11 I had a terrible experience at the Dollar General at 325 South Polk Street Pineville, NC 28134-8572 (704) 889-8080 at 530PM on 11/6/11. I had about 80.00$ worth of merchandise in my cart and I realized I didn't have cash on me so I put my cart up front and was going to the ATM. I stood in line while the cashier was yelling and screaming (fighting verbally) with her co worker a male in yellow. The cashier was ignoring me and when I told her I would be back to purchase my items she looked at me rolled her eyes said "whatever" and went on yelling and calling her co worker a froggy and doggy and acting like a convict in a mental health facility. I left and didn't go back to purchase the items left in the cart. I was so upset the experience was horrifying and actually I was a little scared. I didn't get her name I wish I would have but I was so shocked at what was going on. I called the store and a lady answered and I asked to speak to the manager and she said she was. I asked her if she was working the cash register and she said yes then no. I asked her name she wouldn’t tell me, I asked who the lady at the cash register was and she would not tell me. I asked when and where I could contact the General Manager and she would not tell me. I hung up. I was unable to locate a corporate number so I found this email. I'm very upset and I thought you might like to know what goes on at the 325 South Polk Street Pineville, NC 28134-8572 (704) 889-8080 . Thank you and I hope you terminate that employee because Dollar General has lost my business and my co-workers! Black People this shit needs to stop ! 11/2/11 I live in Dallas Texas , Oakcliff to be exact and i went to the dollar general on 3107 Camp wisdom Rd. And as soon as i walked in the door i knew it was going to be some hot shit. First of all, the cashier baby daddy was there laying on the counter talking to his baby mama ( the Cashier ) so she leaves go to the back and then she stays there for about five to ten mins.And when she comes back she did not say anything to me she was so rude . And ther store smell like ASS ! Black People get this shit togather.Iam Black so i feel like i have the right to say this. 11/1/11 I love how most of you people think that you're actually writing TO Dollar General. This website clearly states that it is NOT affiliated in any way. Although, you do have to be able to read in order to know this, so I shouldn't be that surprised that none of you know this. The things I've read on here at 90% pure, unadulterated BS. I used to work for Dollar General, so I know FIRSTHAND that there is always more to the story than people like to complain about. The way associates, and managers, are trained is to be curteous, gracious, friendly, and to treat each and every customer the way we'd like to be treated. Everyone has an off day; I don't care how perfect you think you are. As it is, there is always going to be that one person that is just a sour person, who really doesn't care about anything, including their job and the customers. People slip through cracks when management is under as much pressure as it is. The stores are always understaffed, and most likely always will be. There are very strict budget outlines for employees. Even on the most busiest day, at my store, there was only ever four people on a shift. As a customer, you're supposed to be treated as the most important aspect of the store, because without you there wouldn't be a store. Knowing this, however, does NOT give you an excuse to be a jackass. Yelling for a cashier when you first get to the register, no. Pushing your basket full of shit towards the already overworked and underpaid cashier, no. Throwing money at the cashier when their hand is out to take your money, no. Getting pissed at the cashier, or the manager for things that are out of our control, no. As a manager, we are there to fix any problem you might have. There is no reason to be snippy and cop an attitude with us because of your poor experience; Your problem won't get solved any quicker if you stand there and scream at us. Chances are, we'll take longer because we'll have to attempt to calm YOU down, concentrate on the rest of the customers, try to console an anxious cashier, AND fiddle with the computer. You want to know why 99% of the employees seem to hate their job? Y.O.U. I've had people throw a soda at me because one of the cans of a 6-pack fell and broke open, I've had people call me a c*nt, a b*tch, a r*tard, so YES, I'm going to yell at you and tell you to get the f*ck out of my store. Just because you're the customer, doesn't always mean you're right. There are policies in place because they're proven effective. What you need to keep in mind before you go into any store is that people are overworked, underpaid, and under-recognized. We deal with bullsh*t everyday, so it's going to wear us down after a while. Complain after you've worked in the same line of business for as long as most of these people you're complaining about have. Mary 11/1/11 I think DG is a GREAT PLACE to shop. I agree with some of the statements about the BAD SERVICE, however to hold a company responsible for one single person is CRAZY. It is stressful working at these stores, and sometimes.. the customers are just as RUDE as the Employees are. Why can't everyone just ACCEPT that they Recieved bad service and not RANT and COMPLAIN about it. LIFE IS TOO SHORT TO COMPLAIN ABOUT A SHOPPING TRIP GONE WRONG. THE STORE EMPLOYEES WILL DIE BEFORE THEY CAN SATISFY EVERY CUSTOMER THAT WALKS THROUGH THE DOOR. I BET THE SAME STORES THAT ARE GETTING THE COMPLAINTS ALSO HAS LOYAL CUSTOMERS THAT LOVE IT THERE. Many of Concerned Citizens 11/2/11 To Whom This May Concern: Please!!! HELP us with the store at 39 Highway 5 Hickory Flat,Ms (store number 12443) It has been open for less than a year the inside of the store is in SHAMBLES!! many things are not priced many of things is always out of stock even the day after the truck comes the items that are suppose to be on Sell are not priced and some are not on sale PLEASE HELP US SAVE OUR STORE!!!! a lot of people are going to the store 5 miles up the road because there store is a lot nicer and they keep everything in stock and priced please send someone to check on the store in Hickory Flat,Ms we don't want to lose our store due to employee and manager neglect. Thanks from Many of Concerned Citizens of Hickory Flat,Ms Aundreia McCadney 10/31/11 I was in the Dollar General Store located on 1050 Westbank Expressway in Westwego,LA. The service I got was so horrible the store need to be closed. I went in to pick up a few item and noticed they had 30 gallon Glad trash bags for 5.00 so I decided to pick up two boxes. Well I proceed on to check out, first I had to wait for the cashier to stop talking to the other worker to come check me out, that was no problem just figured it could be about work, ok she finally came she didn't speak or any thing she just picked up my items on the counter and startes ringing them up. When she scanned the trash bags the price said 5.50 instead of 5.00 like the sign said in the back so I stopped the casher and told the the sign I saw in the back say's 5.00 she took the box of trash bags and walked to the back to check the price when she came back she stated yes it is on sale for 5.00 so she called up the Key holder name SHAKIMBERLY to do an override for the price well when she comes up after being called several times she states that, that sale DO NOT START UNTIL OCTOBER 30, mind you I'm in the store at 6:00 on October 29th, so I state and I quote the exacte way I said it "So I have to wait until October 30th when I'm here now at 6:00 on the 29th?" Well your employee states to me with an attitude I can override the price BUT YOU NEED TO CHANGE YOUR ATTITUDE FIRST!!!! well I have never been so livade in my life for an company to allow and employee to speak to any one in that manner don't deserve my money. I told SHAKIMBERLY no I don't want the override because I should not have to ask for it, she stated that her MANAGER told her to change the prices early, so when I asked to speak to the MANAGER, her words were I AM THE MANAGER!!!!! OH MY GOD so not only is she an EMPLOYEE and RUDE SHE'S THE MANAGER!!! with that being said the line had backed up so SHAKIMBERLY called the next person in line to the other register, I could hear her telling the other customer that she was not going to override the price because I had an attitude, well you never know who knows who the customer she stated this to knows me. My items came up to 39.12 once SHAKIMBERLY made this statement I asked for an REFUND!!!! just because there are many places I can shop and not be treated like I am a bother for 1.00. as I see it if this company keep operating in this manner to rather loose a 39.12 vs 1.00 then you won't be in business much longer come on now how many people were going to come in behind me and buy trash bags at 6:00 in the evening? I WILL NEVER, NEVER SHOP AT ANOTHER DOLLER GENERAL, THE COMPETORS WILL ALWAY GET MY 39.12.!!!!! John Hayes 10/29/11 The store at Montour Falls,NY has been a frustrating store for well over a year now. The managers and even most employees need to be replaced. Pricing is never correct on many of items and the customer is charged more at the register and when this is brought to the attention of the assistant manager he gets frustrated and extremely rude. His name is Leo. When he's himself he is simply a cocky type of person and acts like he's doing you a big favor when assisting someone. I'm continually returning to get items left out of my plastic bags and when I return to retrieve them I'm told that I'd "forgot it". How can one forget something when it wasn't put into the bag to begin with? There is ALWAYS a price problem each and every time I shop there and not ONCE has it been correct. Nobody cares when you have to return to get a product not put into the bag after being checked out and when you try to address the problem most employees simply try to act stupid and not understand what you saying even when spoken in simple plain English. This store DRASTICALLY needs to be revamped and new people brought in to correct pricing mistakes and have a caring attitude towards customers the store and their jobs. Each time I've bought products at this store I've experienced a significant problem that cost me in time or fuel for my car. I'am not ever returning to this store at Montour Falls, NY because of this and will go to Walmart or some other store than rather to have to deal with sub-standard employees that continually have no capacity to understand a customers problem or how to act towards them or even how to update the prices on products to their current date. I used to spend $40 each week at this Dollar General but Walmart is getting my money now. Commanwealth Investigatins& And consultants(Loss Prevention) 10/28/11 I am sending this letter due to the waste you are having in you Danville Ky and surrounding counties. Ive have toured 5 of your stores and you have a terrible waste problem. I have seen pilfrage all over the store. I am working with several dept stores in loss prevention to stop and track all avenues of these thefts. I would say each of your store is loosing at least a thousand plus a day. We were working a fencing operations and 5o%percent of stolen items found was from the Dollar store. We have over 20 years in internal and external theft cases. And it being Nov & Dec coming up it will triple. We would like to talk with a regional or above manager to to stop all the losses! We can be reached at (859-324-2833) ask for the loss control dept;. Thank You for your time hope to hear from you. SHAWN D. DOUGLAS ASSISTANT MANAGER AT DG 10/28/11 Dollar General is not that bad of a place. I just thought I would write a possitive comment. I am assistant manager at a dg in shelbyville ky. I want all the customers here that has had a bad experience and say they will NEVER go back to know not all dollar generals treat customers bad. Try another store. At our store we are like a big family and regular customers know our names. I think it is just great to have wonderful customers like we do and I appreciate each and every one of you. Thank you so much for your buisness. Great customer service is a must, we want our customers to come back again and again. I know at times we may feel overworked, but we have to look past that. I want every one of our customers walking out of that door with a smile no matter what it takes. It may take opening the door, asking if you need a cart, helping reach an item on a top shelf, digging in the back room for something not on the shelf yet, or maybe just wishing they have a great day. I would like to, on behalf of dollar general, appologize to anyone that has been treated in an ill mannered way. mad in pilot point 10/27/11 My family loves Dollar Generals except the one in Pilot Point Texas! My suggestion would be to get a manager in there that knew what they were doing. Just the other day we went in to pick up a couple of things and when it came time to check out all the employees were outside smoking! We just put down our stuff and left. Everytime we go in there it is something different. I also know of several people that will drive to Aubrey and shop at that Dollar General. Donna Parow 10/27/11 I returned to Dollar General after a receipt my husband got reflected a 30 cent deposit on each Vitamin water sale, $1.50 total. The bottle deposit is only 5 cents. Anyway the manager was busy and not very friendly, but the associate Shell(y) was very helpful and friendly. If I go back there it will be because Shell was very very pleasant. The manager appeared bothered and not friendly. I work in customer service everyday and know customers can be pests but, when a customer has a legitamate complaint (like being charged too much) an associate should listen and not make them feel like they are doing something wrong like I felt. Clearly some people are not meant to deal with customers. The store is in Gouverneur NY in direct competition with Family Dollar on the other end of town. Do you really want a manager scaring off the potential return customers and chasing them into the other store?Shell or Shelly should be a manager as she knew how to treat a customer! lisa mcmullin 10/26/11 today(10/26/11), i had to go to the dollar general closest to my house to get cat food and some female stuff. upon entering the store, i saw the manager (Heidi). she and the woman that likes to tell my son how to wear his hair were standing in the aisle talking. not stocking or fronting shelves, they were leaned up on the shelves talking. i got what i needed and headed for the register. Heidi was very polite to the young man in front of me. all smiles and kind of laughing. when she rang me up, no smile, no conversation, no have a nice day or even a thank you. this is the same woman i had issues with last thursday over writing a check for my mother in law. which i have done for 4 yrs, without any problems. last week, she made it a problem and personal. i've already called corporate once and i'm still waiting to hear from the dm. looks like i am calling again. why won't you as a corporation really, i mean really, hire people that want to make sure that the customer has a enjoyable experience? the employees need to remember that without us, they wouldn't have a paycheck. store #04237 in brookwood,al. on hwy 216. Heidi and a couple of others so need to be let go or sent back to dollar general customer service boot camp!!!!!!!! Michelle 10/26/11 I went to the Dollar General store #12031 tonight around 8:55 p.m. I know they close at 9:00 p.m. but was just going in and out for one thing. As I walked in the lady that worked there YELLED at me "WE CLOSE IN FIVE MINUTES". I thought, okay..I already know that you don't have to yell. I was in the back of the store looking for what I needed and I heard her yell again "FOUR MINUTES". I was DISGUSTED at this and took my precious time looking for what I needed. After working as an employee in retail for some years, I could NEVER imagine yelling at someone from the front of store that we will close in FOUR MINUTES. I know it may have been annoying that I walked in 5 minutes before closing, but I knew what I wanted and it was going to take me two minutes to go grab it and pay. I felt like it was a countdown, and she was rushing me to get what I needed. This was HORRIBLY unprofessional and I will never be returning to this store again, unless I need something last minute! Poor, POOR service..but as I can see from reading above that this is nothing new to DG stores all around the country. I would NEVER recommend anyone to go to DG. HORRIBLE HORRIBLE HORRIBLE service. I am FURIOUS and will be calling corporate tomorrow morning. Marv Hawkins 10/24/11 I never thought I would be writing Dollar General again -- within just a few months! I am writing in behalf of a disabled friend who was told by a DG executive to "not come back to the store!" I could not believe what I was told. The customer had a similar problem at our DG Store in Crescent, Oklahoma - just a few months ago, and I thought the DG Corporate Representative had tried to correct this problem! My friend is disabled, about 70'ish, uses an electric wheelchair at home, gets into the car, goes where she needs to go, has a manual wheelchair in her trunk but is unable to get it out without help. So she pulls up to a DG Store, phones the store, or communicates with them in some way -- asking for SOME customer Assistance!! She asks for specific products to be brought to her in her car, (if the staff members are available to do so), and she pays for the product in full. She is always very kind to the store personnel, and she asks for assistance because she cannot walk long distances without a wheelchair. On Oct 19th, she went to one of your DG stores at the corner of Highway 74 and Edmond Road, North Oklahoma City. She had received customer assistance at this same store previously, so she thought it would be a good place to go to. She often makes large purchases at DG. The lady manager was VERY NICE and helpful to her. No other customers were in the store... she rec'd her purchases without any problems, but then the Manager's BOSS appeared at the store, found out what was going on, and he (Johnny) told the customer that she would be helped today, but then to NEVER COME BACK AGAIN! My disabled friend said the whole transaction took only a few minutes. She really felt badly about the experience. Some disabled folks try their best NOT to be a burden to other people. I don't think people are aware... Oklahoma has FRIENDLY people, we smile at each other and we treat strangers with kindness. What is going on with Dollar General! Is GREED more important than being friendly to customers? Is selling junk FROM CHINA more important than treating customer with human kindness. I am really getting fed up... and I don't enjoy writing letters and complaining about customer assistance which appears to be NON-EXISTENT at Dollar General Stores. PLEASE TRAIN YOUR STORE REPRESENTATIVES TO TREAT THEIR CUSTOMERS BETTER. Marv, in Oklahoma. AN ADVOCATE FOR THE DISABLED, AND FOR SENIOR CITIZENS! Bad Customer Service 10/24/11 The Dollar General Store forgot to give me on of my bags as I was exiting the store. I did have my receipt so I called the store when I returned home. I was advised the store had my item that was not given to me, however if I did not come to the store by the end of the day it would be put back on the shelf. Very bad customer service. I was also hung up on. Smith 10/21/11 Yesterday after work I decide to stop by to do some shopping at a local dollar general store located in Fayetteville NC. I walk into the store to get a cart I looked around to see if I could find a Empty cart because the stuff I was going to buy couldn't fit into a basket.I walked up to an employee and ask were are the carts at.Her respones was there might be some outside look around the store for one and I did to find two carts used for there stuff.She also said they really can't keep carts because people keep stealing them.My problem is I don't have anything to do with that about people stealing the carts..I'm a customer just want to buy somethings for my house.Why should I have to look around for a cart in the store are go outside.There were three employee's on duty the looks of things there lazy the store need to be clean alot more better then it is....not once do you think she stopped to help me look for one hell no...She stopped to talk to some of her friends are people she just met came to the checkout line just to check them out and no one else..but remind you there were other people in line beside myself..I want be shopping at this store no time soon...They need to get there act together better customer services stop looking at customers like you want to beat them up because you have a problem...If you don't like your job leave no one is asking you to stay there.There are other people who would like to have a job that are still loooking for jobs. Estelle Toney 10/21/11 I again have visited the store#12012 in Saluda,N.C.under manger Beverly Owenby. I have NEVER in my life seen anybody who would deliberately humiliate an employee in public. In such a MEAN and most UNGRATEFUL way and LAUGH about it in front of this woman and all of the customers in the store as well! This is uncalled for and should be stopped! Every since Beverly Owenby has taken over as manager of this store she has been rude to alot of us customers and and you have lost alot of your customer already due to her rudeness and the way she treats her employees and customers. Nobody likes to be greeted rudely or followed and watched every move they make and told I have to make sure you are not taking anything from the store, every time you enter this store. Some of these people are farmers and so they are in overall and coveralls so does that make them thieves? When did it become a rule that unless you are dressed accordingly then you will be watched and followed for you will be considered a thief!?? Anybody who will tell her employee that she is FAT, UNHEALTHY, and INCAPABLE to perform her duties 100%,and she needs to step it up or be DISMISSED, is not management material and she should be DISMISSED not the woman!! As long as I have been shopping at this store not once have I seen this woman been slack at her job and she has the most sweetest personality of anybody there. She is always willing to help and not once have I ever heard a complaint or harsh word from her even during the time that Beverly Owenby was humiliating this woman in public! Just yesterday I heard her tell this woman that as soon as she gets off light duty due to an accident she had at work which this employee could have prevented if not have been for her weight factor that she had best pick it up or she will be fired! That she has been written up twice on charges that she has the right to charge her with and she WILL Find MORE WAYS TO FIRE her if need be. I being concerned about her accident asked another employee and was told that she fell when her foot got tangled in a cord of one of the scanners that was left hanging down in the other register from the previous cashier. So due to the previous cashier neglect this woman is now not only being HUMILIATED for her weight and health condition but being BULLIED and BLAMED for an accident that was NOT her fault. As far as I am concerned if Dollar General hires only people who HUMILIATES, LAUGHS, BULLIES, THREATENS, their employees and customers then Beverly Owenby is their #1 Manager of the year.. Congratulations Dollar General!!!! I FOR ONE WILL NEVER SHOP AT DOLLAR GENERAL EVER AGAIN AND I HOPE BEVERLY OWENBY GETS WHAT SHE DESERVES! Cheryl Hollis 10/21/11 I am making a formal complaint against the Dollar General in Warren, Tx. I am really tired of the stores managers attitude on several occasions she has been very rude to me. I use to shop there alot but no I would rather pay a few more dollars and go next door to the family dollar its much more friendlier and definietly cleaner. lisa mcmullin 10/21/11 for the past 4 yrs, i have taken care of my mother in law. this includes shopping for her, getting her to and from drs and so on. on oct 21,2011 i went into the dollar general on hwy 216 in brookwood,al. this store is the closest to me. i've been a customer there for yrs. i went in and got the 5 little items that she needed. when i got to the register, as ususal, there wasn't anyone there. i waited and waited. finally, the manager(a dike gone wrong) comes out and rings me up. when i began to write the check, she asked if that was my check or my mother in laws. i told her the latter. she says that she can't take that check. WHAT THE HELL???? i have been writing her checks there for 4 yrs. i explained this to the manager. she refused to help me in any way. i had to go and get my mother in law and bring her to the store. it's not easy for her to get around. she has osteoarthritis and osteoporosis in her back and knees. it's difficult for her to walk around and the cold weather doesn't help. this time a different girl rang us up, but the manager was at the other register running her damn mouth about policy and a bunch of bullshit. my mother in law told her she didn't understand why she gave me such a hard time. i said it's because certain ppl like to give other ppl a hard time. the bitch threatened to have me banned from the store. oh, did i mention that the day before this i went there for mother in law and they took her check no problem!!!!!!!!!!! just once i wish that the hiring forces behind dollar general would hire ppl who don't make up the rules as they go. and also, 4 yrs ago when i started caring for her we went to the different stores and pharmacy and drs offices to let them know that i would be doing this for now on due to her health and mental health status. now i sit and wait for the dm to call me back. he better hurry. so, if u live in tuscaloosa county al or ur going to visit, don't go into the store on hwy 216 in brookwood. sheri davis 10/22/11 I was at store 09716 today to rent a rug dr carpet cleaner.Your employees,May and Brandi couldn't have been more rude.Sloppy poor dress,horrible attitutudes,and one of them cannot speak much of the english language.Why you would employ such disrespectful, disgruntled acting people is beyond imagination.I stop there three to four times weekly to pick things up on my way home.I will be going a little farther up the road to the Family DOLLAR from now on as to no longer wish to support such actions as I encountered today. Michelle 10/23/11 I have been a long time customer of Dollar General until TODAY, when i stopped at the store in White Bluff, TN to buy some halloween candy. When i got home, I noticed that I had been charged twice for one $6 bag of candy. I have a local store much closer, so after calling the WB store to tell them their mistake, I went to my local store to get my $6 & I even told them to call the WB store to confirm what happened, but they REFUSED to give it to me & said if I wanted my $$, I'd have to go all the way back to the WB store. This was not my mistake, but I had to drive all the way back & probably spent the $6 I went back for in gas. WARNING -If you shop there, better check your ticket BEFORE you leave THAT store! You cannot get other stores to correct mistakes, even though they are ALL Dollar General! GO FIGURE THAT ONE!!! I am furious & I am through shopping at any Dollar General anywhere! 10/20/11 I shop at the Dollar General in Eight Mile, Alabama all the time. Although I have encountered several managers that did not know what the heck they were doing, I never encounter one such as Patty Miller. She is the biggest idiot ever. She talks to people as if they are suppose to be inferior to her, but guess what Patty when you talk to people in the public, at least make them think you have an education and not a rejected GED. SHe talks to other shoppers about previous employers not knowing if they are related or friends. Angie, by the way was a good manger before you stabbed her in the back. Eight Mile Dollar General, you really need a makeover. Christopher Ewing 10/20/11 I was an employee for three years at the store in Townsend. I loved my job (actually still do) I started out as a two day a week stocker and moved up to the asst mgr position, held that for two and a half years. The customers are what made working on a daily basis tolerable. However the manangement that I went thru almost made the job unbearable. I had gone thru Four managers, the first three of which lied and tried to set me up to be fired. The third one went so far to taking money out of my till after I had counted, trying to make me look like a thief. I finally caught HER on video, stealing money out of a cashier's till after cashier had counted and her back was turned. I contacted the DM immediately about it. We only had Seven days to get a copy of the video, the DM knew this, but made excuses of why he couldnt come. Turned out he didnt get a copy of the video, so she was able to "resign". It had gotten so bad with her harrassment towards me I filed an official complaint against her, which turned out I was the one under investigation??? I shouldnt have ever been under investigation when I was the who filed the complaint. Many times I begged for help with the stress from all of this, many times I was left to just deal with it. The stress affected my personal life, and my overall performance of my job I love. Up to three weeks before I was fired, I had called my Dm and BEGGED for help, again, my plea for help went unnoticed. For three years my DM had no problem calling me and ASKING me to help him out with corporate visits, inventories, helping run a store for a manager who had to leave for a week (he ALWAYS called me on my cell, have phone records as proof). The last time I went to help a store for a mgr, I was TOLD to go, I wasnt asked. When I attempted to call the manager to see what she wanted done while she was gone, she didnt return my call, instead ten minutes later one of her key holders returned my call and told me "everything is ready for me". The next day I go to that store (0962) I am handed an envelope with the mgr's cashier number, her pswd, the combinations to the safes, and the alarm codes with HER set of keys. Ok I run the store, never thought anything of it (until later), all went fine, employees did as they knew what needed to be done. The day my Dm comes in to fire me, just that morning I had FINALLY talked with someone to set up counciling for all the stress I was going thru (the newest manager was right along with the harassment, but telling me she wanted to get rid of the troublemakers and had no problem with me) The Dm and a guy from Loss Prevention come in to "talk to me". I was accused of running on another's number, the store I was TOLD to go to kept being brought up, I told them I was told to do as I did, they said mgr didnt tell me, my come back was if I wasnt supposed to do that way, then why did I have her cashier number and HOW did I get her password?? ONLY she knows her password! He had copies of video on cd on me, he hadnt EVER done that before, so I was set up by DM and that store mgr. It was brought up about me having my cell phone. Well I have always had my cell phone on me since the day I started at DG. I used my cell for many reasons, not personal calls. If you are a customer coming in looking for something I didnt have in store, Id call other stores asking if they had to save you time looking for what you needed. I also used my phone for photo documentation for how the newest store mgr and the lead were leaving the store for me when I came in to work a night shift (rolltainers in almost every isle, totes stacked up along party section and HBR, trash all over the floors, store in a mess) I also was staying in touch with my adopted mom who was very very ill ( I was told by mgr, she wasnt my family since wasnt my blood relation, and the Dm agreed to that) Another reason I kept phone on me is because that is the way the Dm ALWAYS contacted me, always!! Even when I was at the store and he knew I was in store, he would still call my cell phone to ASK me to help him out with something. Everything with DM was fine until I told him I was planning on transfering west to help open new stores. I was finally excited about my job, it was something new to me and a challenge. Before that I hadnt ever been written up, well until I told DM, next thing I know, write ups come out of the wood work!! Write ups I didnt even know about were presented to me the day he was firing me, and he expected me to sign. One write up was even on a day I wasnt at work, I was at the races! I of course did not sign them. The two I did sign, he didnt even have. One write up was for recovery, I apologized for that because I chose a few other things that were more important to take care of for that immediate time, but when I was off for two days, I came back to work, store was still NOT recovered, and things were left as they were the last day I had worked, and store looked even worse, and no one was written up for ..no recovery. I feel the DM did all he could to prevent me from moving on with my career for the company. He set me up, and used things against me he never had a problem with for three years I was there. I do have phone records if needed to present for when he did call me on cell while I was at work. I have recently found out im now on the non-rehire list, I am very upset about this. I dont understand why I would be put on that when theives who were fired are not on there. I think I am still in shock to be put on a non-rehire for something I was one told to do, and two that was always known. A "policy violation" doesnt justify a non-rehire listing. I'd like to talk to someone who will overturn this. I'd like to get back with a company I loved working for, loved the job. I still want to transfer, and keep my career with the company going. I feel this DM took it very personally by going against me and doing all he could to make my record with the company look bad, when I hadnt ever had anything bad in my file the previous three years. This way I couldnt transfer. It's now four weeks later and I still havent heard back from dispute, so I feel that hopefully Someone will read this, and will actually help me get this matter straightened out. I know a lot of the customers are VERY VERY UPSET about my firing, they have contacted customer relations about this (I know of ten so far). Some have called and some have written in, some have emailed. The saddest part is all their efforts to let someone know what type of employee I really am, will all go back to the person who set me up..the DM. Instead of going to someone who it will really matter. My contact information I am sure is still on file, and I am hoping that Someone does really care about keeping Good employees and will contact me back to help get this matter straightened out. Thanks for your time. Nelda 10/20/11 I went to your store at 225 W. Brady Dr. Hidalgo, Tx (956) 843-8715. I went shopping during my Lunchtime to have something to eat and when I was leaving your manager for the store (Ella) confronted me of stealing. She assumed I was doing it and in a rude way she asked me in front of one of your personel and a customer. do you know how embrassed I was that I went back to work and didn't have my lunch. Are they trained on how to handle these types of issues or do they just approach in whatever manner they feel its approprated to do so. I am seeking legal advice into this matter because I was so shamed by your co-worker. This issue needs to be addressed as soon as possible before she ends up doing more damaged to other costumers. thank You bre 10/20/11 i have loved dollar general but the the one in odenville al have the biggest dumb azz workers, i ask about three different employees about the prices in the clearance section and they couldnt answer me , the things there were higher than the things on the shelves and ann told me i should take each idem i was intersted in to the front of the store to be priced!i ask her should i keep on going up there when you could easily put a price on them here,she told me to contact corparate if i wanted to know the prices and why they are not priced in the store,isnt that thier job in the store to know this stuff,hello!!! i was very disappointed at their lack of knowledge,, 10/20/11 I totally agree with everyones comments on here.Only this time its the district managers and regional managers. They are not family oriented at all nor do they care for there employees health. I have a girl friend that manages a DG store in northern Arizona. She opens and closes the store on a daily bases. She has four kids that she hardly sees cause she goes in at 6am and doesnt get home till around 10pm and the DM & RM will not get another manager in there to help her out. She is very understaffed and overworked. Also she is worried she might get fired for being sick and left work early. She left with a well qualified employee to close but since he hadnt passed certain test nor had he got his drug test back he is not suppose to close the store. I guess they just want to get everybody sick in the community that comes in the store. Guess thats company policy "work when ur sick so customers catch it and they can buy our products." Really syarting to dispise Dollar genral stores and there DMs and company. T Anderson 10/18/11 Cashier had trouble completing the transaction. I swiped the card several times and it would not accept the card. He tried to swipe the card with a plastic bag 2 times with no success. A customer behind me stated "Are you having trouble with the machine?" The cashier replied " Aww...its only with these Welfare cards. Every other card swipes." I didn't want to cause a scene because I was very embarrassed along with my son. I expect to be treated with respect whether I use my Visa card or an EBT card. If your company accepts the card then the machines need to function properly for BOTH. I was singled out due to my employment status and the need to utilize my tax dollars that I contributed to the "WELFARE" system. This cashier was at you store located on Fransktown Road Pittsburgh, Pa 15235 #7878. The cashier is an older African American man with moles on his face and lips. I would greatly appreciate it if he is reprimanded and understands the importance of "GOOD CUSTOMER SERVICE." Virginia Wright 10/17/11 I have a local Dollar General Store near my home in Searcy, Arkansas. There is also another in another part of town. I love the merchandise, and want to continue shopping at a Dollar General Store, but IT WILL NOT BE THE ONE OFF PLEASURE STREET. There is dropped merchandise ALL OVER the store.. merchandise that should be on the shelves. I purposefully walked down each and every isle, and each one looked like a tornado had hit it...It is disgraceful, the manner that this store is kept. As a general rule there are at least one employee outside smoking, and the parking lot has cigarettes butts, and paper all over it also... Someone of attority should visit and look at the store...I will in the future go to the other store, even tho it is further away.. By the way, this is not "just a bad day".. This has been the norm for months and months. Samantha F. 10/15/11 I went into the local Dollar General which, may I add, I despise going into but I just wanted to give the store another chance. Upon walking in I wasn't greeted by the cashier as soon as I walked in. As I browsed the store I noticed that the store didn't have everythingI was looking for (sugar!!) but I continued to gather other items that I just wanted (NOT NEEDED). I had a few coupons for some of the items but like last shopping trip I was hesitant about using them. The cashier asked if I was doing ok I responded I'd be better if all these coupons go through. She replied Well we'll just see about that. She scanned all of my items and I gave her the coupons. She reviewed them and scanned 2 of them and said the last one she can't scan because it's similar to first coupon. I asked if she would attempt to scan it and she replied "I don't have to because I know it won't go through." She handed me the coupon back. The unscanned coupon was greater than one already scanned so I requested that she scan the greater coupon and take out the lesser. She huffed with an attitude and said "Now I have to void all of this and rescan the entire transaction!" I was extremely MAD and told her I wil never shop there again to just go ahead so I would no longer be an inconvenience to her. She just shifted her shoulders in a "I don't care" kind of way. NEVER WILL I STEP FOOT IN ANOTHER DOLLAR GENERAL IN MY LIFE. NEITHER WILL MY FAMILY!! Location is 100 GA HWY 49 S Byron Ga. 31008. The cashiers name was Gail. Her attitude needs to be that of someone in customer service in case she didn't know. denise cristen fodor 10/13/11 I came into the toms river nj location for a job interview, the manager said I was a great fit, so I took the computer test, and passed! Jenny immediately offered me a position and said that I would be on the schedule for this weekend. I called the store for the last 3 days when the regional manager, Dan, tells me "jenny had no right to hire you or promise you employment, and that I really shouldn't count on being hired, and to stop calling". I was and still am devastated, I'm a single mom and was so happy and uplifted when I was handed my employee handbook, now I'm completely devastated and infuriated with the company. I was going to use my first paycheck to pay for my sons birthday gifts, now, he will only get a cake. Thank you dollar general, I really appreciate the unprofessionalism that I witnessed at your toms river nj location. Sara 10/12/11 I was in Adrian Missouri Dollar Store to have to deal with Ken a key holder who is always dirty and VERY RUDE. He spend a lot of time outside or just standing around doing next to nothing, I stand at check out and wait and wait and wait because you don't dare ask him do his job check you out because he will give you a ear full of rude comments he has even yelled at me Im not only one he has done this to. To complain to manager Kathy is a waist she will talk to him really how many talks does he need talked to. So it is a TOTAL waist of time to put in a complaint on him to Kathy nothing is getting done. So I am here to try get something done about him or Get a new Manger who can fix issues. Sandy 10/12/11 I hope all the Dollar Generals are not like the one in Ila, Georgia. However, reading some of these remarks - I'm beginning to wonder. The Manager at the Ila, GA location is extremely rude and needs to be FIRED!!! With an attitude such as this, you should not work in a public position where Customer Service should come with a smile and at least a moderate amount of kindness!!!!!!!! an attention getter 10/9/11 Your store in mcleansboro Illinois needs shut down! The lady working there named Beth needs fired! She is just not a good person. I overheard her speaking to an employee in the office and expected this person to know how to run the store in 3 days! And That she wasn't being fast enough. Really? Great way to train new people. No wonder people keep quitting. Get someone else because you're gonna lose a lot more than just my business. Small town......... Jane Dorayme 10/7/11 This is a complaint about Dollar General in Marvell Arkansas. This store used to be so neat and clean. The employees use to be so friendly. Now when you go there , it's cluttered. There's no room to walk down the aisle. The shopping carts are kept OUTSIDE, far from the door. The yellow Dollar General shirts that the employees wear, are dirty. It's like they don't even care to wash them. They play music so loud that, you can't even hear yourself think while you are in the store. You just want to go in there and grab whatever and run out. Happy 10/7/11 The store is always out of items and it takes them days to replenish. The halloween stuff is still not out and displayed properly. They never have enough pet foods,litter, bread, small items, bleach, and all things people need daily. Not sure if there is enough hired help or if it is a management problem or a problem with truck delivery but we are buying you just don't have enough products for this city of webster , florida. Just make this an official complaint as I speak in behalf of all webster residents; who have the same complaints which I hear from them. Sometimes it takes almost a week before you will find these items stocked. Not sure if it's the management or the ordering system but someone needs to look into this. Gail McCoy 10/7/11 Our Dollar General in Sedan was great at first, but now there doesn't seem to be anyone around when its time to check out. The manager can be up front an see you at the checkout but won't come over and check you out. She will call someone from the back to check while she stands around talking on her cell phone. And you have to wait for that person to stop what they're doing an come up front. The customer service just doesn't exist there anymore. People come there for cheap prices and fast service. But most will go someplace else and pay more for better service. I know we will. All I can say it what a disappointment. I know you make a lot of money on your store in Sedan. But why not get better service and make more!!!!!! Lew Cloninger 10/3/11 There are several Dollar General Stores in my area. Two are withing 2 miles of my office and within 5 miles of my home. I do use your stores because of bargains and pricing but there are other low cost stores I could use. I use them because you sponsor Sarah Fisher Racing. I wanted to congratulate your company on their fantastic win in Kentucky this weekend. As an average American I tend to pull for the underdog and I know that Sarah Fisher and Ed Carpenter are not the biggest players in Indy Car. So when they win, it's like all "regular people" win too. I would encourage you to continue to support Sarah Fisher Racing and to increase your commitment if possible. They represent the millions of people in America who are trying to make ends meet on a budget. And they just beat the biggest players in the game. Nobody gets too excited when the guy who is supposed to win does. But when the underdog wins, we all win. Congratulations to you and to Sarah Fisher Racing. Lew "Dawg" Cloninger, Plantation, Florida D Williams 10/4/11 I worked at a DG store (#8156) down the road (Fort Gratiot, MI)for almost 5 years. All of us went out of our way for the customers, doing our very best to keep them not only happy shoppers, but smiling as they left, as well. I worked very hard to keep 'my girls' in line, did everything to make sure they were happy-happy workers create happy (& returning!) customers. We all made customers smile & laugh, stopped & spoke with them as often as we could, knew their families, problems, birthdays, anniversaries, etc. We loved 'our people'. Due to an injury while at work last year, I was forced to leave my store, but took comfort in the fact I would be greeted warmly when I shopped there, as I had been doing so for those years. I was extremely hurt when, 3 months after I left, I was greeted with NO smiles by the general manager, Rhonda Dougan (who was also my friend before & during my employment at DG); I was, in fact, dismissed by her as if I was nothing. I hear her speaking kindly to customers, but when I get up to her counter, she slams my items in the bag, doesn't say ONE WORD to me, turns her back to me whie I'm getting my money out, and shoves my receipt in my hands. I am not only shocked by her behavior, but stunned that the entire crew I had worked with had quit & there are all new people there. Strange that this happened in the short time I was gone, but I tried to let it slide. I try not to go in that store when shes' there, because I don't want to be treated like garbage, but sometimes it is necissary-and she never fails being rude to me. I have had other customers tell me in the store that I should leave because she doesn't want me there & has spoken ill of me to anyone who will listen, in and out of the store. She will not even speak to my children when they go in and ask her questions, trying to locate an item they wish to buy. She snubs all of my family, and has sworn at people who ask about me. I'm past the hurt now-I'm more disgusted that she has created such a bad atmosphere in the store. I will not be shopping here anymore, or at ANY DG; the store/company I once was so very proud to work for has become nothing more than a VILE shopping experience to most people who walk in. I am ashamed that I spent so much time & effort trying to make DG the best place for our customers. I used to be shocked when I read nasty reviews about DG & could never understand why. Now I do. When an ex-employee gets treated like dirt as a customer, why wouldn't anyone else?!! I do feel I need to address an issue I have read often in these reviews; Dollar General FORCES their cashiers to stock & clean EVERY SECOND they are on the clock. They do NOT allow cashiers to 'waste time' standing at the counter waiting for customers. They do not allow payroll hours to hire more people to work in the store, so everything falls on the cashiers to get done. EXTREMELY hard to wait on people in the front of the store when your manager insists on writing you up when your required stocking/cleaning isn't completed. I understand why the cashiers would have bad attitudes-not that it's an excuse, I simply understand it from the inside. Dollar General makes its profits by preying on those not fortunate enough to have a college degree and works them so hard they want to drop. I worked there for almost 5 years-and after the first 8 months, I rarely pulled less than 55 hours a week & never ONCE got piad for overtime. I did it for the betterment of the store & to lessen the load on 'my girls'; if I had opened my eyes sooner, I surely would have complained to anyone that would hear me about the unfair work hours, the impossibly harsh workload forced upon everyone in the store & the extreme lack of payroll hours allotted to the managers for a proper crew. I have since began shopping at a local Family Dollar. The atmosphere is very pleasant, the store is cleaner and the employees must be treated better, because they are always smiling. RB from Seminary, MS 10/2/11 The Dollar General Store in Seminary, MS. is in a very convenient location for me; however, I usually travel 5 miles to the Dollar General in Collins namely because you can actually get down the ailes there. The store in Seminary always have carts full of stock blocking most of the ailes in the store, and it does not matter what day of the week or what time of day, stock carts are blocking many of the ailes. I don't know if they just do not put stock up, of if they get it put up in time for the next load, or what, but the Dollar General Store in Seminary is one of the most junked up stores I have ever been in. Unsatisfied in Alpine, TX. 9/29/11 I have been in the Alpine, Texas store 4 times in the last 4 weeks attempting to purchase Purina Kitten Chow. The shelf is constantly empty. Last night around 8:30pm, I went in again. Again the shelf was empty. I asked an employ (no name tag) to check in the back which he did. I went with the employee to check. There were metal carriers in the back with merchandise in them containing different pet foods. The employee stated that he couldn't find the product I was looking for, but, he didn't pull the carriers out out to check them. He advised me that the merchandise might be out on the shelves in a couple of days when someone got around to it, but he couldn't tell me when. This has become the norm in this store. Trucks deliver the merchandise and their are not enough employees to stock shelves. Merchandise sits in the back. If it's not on a shelf, it can't be sold. I called the next closest store in Marfa, Texas and inquired about the same product. I was told that this store had approx 12 to 14 bags on the shelf. Now, it's 24 miles one-way to this store (that's 28 miles round trip and 2 gallons of gas). I can go to the local grocery store and buy the same product cheaper than making the trip. WHY CAN'T THIS STORE KEEP UP WITH THE DEMAND? PLEASE GET NEW MANAGEMENT IN THE ALPINE, TEXAS STORE... It's becoming useless to walk into this store. Shelves are always empty while the merchandise sits in the back. The MArfa, Texas store also has a better variety of products to purchase, WHY? Former Mgr. 9/29/11 As a former Store Mgr., I can tell you that Dollar General does pay little to it's employees. Managers are required to work (6) days a week,(50) hours a week. Corporate gives you a limited number of hours to run your store, that's why no one is ever up front, they have to stock and do all the other work in the store without employees. I couldn't have any help in the store until after 12:00noon and still make payroll. I ran a very clean, friendly and profitable store. I improved all the numbers and worked very hard for the 2 1/2 years I was there before finding another position. To reward me for all of my efforts, Dollar General kept $3,000 of bonuses that I had earned from inventory and the 2nd period, because I left the company 2 weeks after the period and inventory and wasn't employeed when they actually mailed out the bonuses. Even though I did the work, earned the money and was there to make them money, they care enough to use a loop hole in their system to keep the money that I earned. WOW, thanks Dollar General!!! Frank 9/30/11 I have had trouble shopping at one particular store.. they love to cheat there shoppers out of there money in theodore Al. at store #05709 5808 hwy 90w . so beware of this and look out for people that park in the firelane its not safe. parking violations are not inforced. got the pics to prove it! in the future go someplace else. after being cheated at least 10 times.. and only justified mabe four times! its just not worth it>> however ive had good experiences at all the other stores execpt this one. wish they would just fix the problems there! Frank B. 9/30/11 dollar general store 05709 in theodore AL. has persistantly over charged me on sale items. that are apparently false advertisement and repeatedly skimming from there customers. ive had to report this many times. its been an ongoing problem.and now they feel harrassed by me wanting the advertized price on items bought.i feel ripped off and they feel harrassed. is there a solutionn for this problem? any ideas send suggestion to frankbranum@mediacombb.net Jessie 9/30/11 Your Dollar General store in Altus, AR is becoming a joke in this area. The new manager has run off or fired all the descent workers there and now there are nothing but crack heads. I guess she just wanted the workers there that would smoke dope with her. You really need to do drug testing because i will never let my family go back in that nasty store. Keep up the good work and it will turn out to be a hangout for drug heads. Sue 10/1/11 I visited a Dollar General store in Harolson, GA the other day and there was an employee there named Rose. She was the sweetest person with the best customer service I have experienced in a very long time. She helped me find what I was looking for and also a few extra things that were on sale. Tom Jones 9/28/11 Dollar General on Summer ave. Memphis,Tn. Since when has any business closed for a week just to do maintenance.You must be remodeling the entire store.Other than that the store manager and employees are great.I have noticed a lot of any shelves though. I'm sure Dollar General pays their domestic help as little as possible and no benefits that's probably why the turn over is so high. Looks like Mr.Jones will spend his money elsewhere. Thank You anonymous 9/28/11 Very poor ran store. I live in sevierville, tn and attend the dollar general (by belk) almost daily since its a block from my house. A new employee (autumn) and some of its staff is very friendly but very helpful. The two assistant managers (shrry, sharron I believe) are very horrible. Every time they are in the store I. Leave very angry. My most recent visit I went sherrie had put a ciggratte out and went back in, I watched her grab a stick of gum walk outside and chewed it wwithout paying for it than lit another ciggarette. The store had only been open for just a little bit and I noticed one of the employees was having trouble dealing with customers, running cashier, and stovk. When noticed manager go in she decided to yell at her employees causing her to tear up. The girl employee wasn't allowed to go to bathroom to calm down and dealt with the mess while manager argued prices with another customer. As I was leaving I could hear girl ask for a smoke break and the manager who just smoked 2 told her shed have to wait till she got a break. When I returned later the next day the female employee (autumn) was there I asked her about the other day to get info on manager I saw stealing and mentioned it isn't right that she can smoke and her employee can't she mentioned she can only have a drink, use restroom, or smoke when she goes on break I asked her how long her break is and she said she's only had 3 or 4 the entire time she has worked there which might be about two weeks. I've heard horror stories about this store from my employees who have worked there before (kelsie and tonya) and both claim the same thing. If this problem isn't resolved the four and maybe five have agreed to contact the labor board. Hope this is corrected, no one deserves this kinda treatment no matter how bad they need a job. Ps- one employees (kelsie) claimed she quit after urinating herself because she wasn't allowed to 'leave the register' nor have permission too even when asking a manager. Laura 9/26/11 I bought a vitamin supliment at the Dollar General Store and it made me sick. I tried to call someone at Dollar General and was given the run around by every number. Dollar General's customer relations service call center 800-678-9258 is located in the Philippines. Do I want to speak to someone at a call center in the Philippines? The corporate office will claim they do not know who to call. I asked to speak to the buyer of the Health and Beauty Aids and the switchboard operator refused. Finally I asked to speak with Media Relations and was transferred to the voice mail of Joanne Spivey. All I can tell you is DO NOT BUY VITAMINS, SUPPLIMENTS OR ANY HEALTH AND BEAUTY AIDS PRODUCTS. Ashley Russell 9/25/11 I am an employee at the Saxton, Pa Dollar General Store. We are going through conflict that i'm sure every store see's, Our manager is a bitch, plain out! She screams at the employee's so that everyone in the store can hear everything that is going on, she also spreads rumors and gossips about other employee's to one specific employee, she doesn't clock in or out and comes in when she feels like it, she manipulates the schedule to what she wants, and she doesn't lift a finger during the time she is there, she sits in the back and does crossword puzzles and eats food that she neglects to pay for. When we tell our district manager of these things, he says that its impossible for this to be going on and dismiss the problems all together. I have been dealing with these problems, on top of that, she show's her employees no appreciation, and nit picks everything thing that they don't do. ALL of the employees, except for the one that is royally shoved up the managers ass, is ready to walk out! I advise anyone who comes to the saxton area, do not stop at this dollar store. Jim 9/24/11 I shop at the store in Gordo,Al. We are a very small town and Dollar General is the only store of it's kind. The service is always poor, but what choice do we have. Today 9-24-2011 I stopped in the store for 3 items. At checkout there was 11 customers in line. One lady had 2 grocery baskets full. There were 4 employees on duty. One was the cashier and the other 3 were putting up stock. It took me 18 minutes to get checked out. everyone waiting in line was complaining including me. When I went to use my debit card the terminal was so loose that it almost fell off the counter. The transaction did not go through. I asked the cashier what the problem was, Her reply was sir, you don't know what you are doing. After 3 more attempts it went through, with no help from the cashier. From now on I,ll stock up more at Wal-Mart to keep from going to Dollar General or drive 5 miles to Freds. Enough is Enough. Honey Shine 9/23/11 I would have to say that I have went to several dollar stores. I just spent 3 months in bowling green Missouri visiting my family. I really have to say that they have the worst customer service and they act like they don't care what you need. Just Sunday I was going in to buy something. Well, I had seen that someone drove into the store but I didn't pay any mind to that. Then when I was at the check out lane I couldn't get anyone to come to the front. So I went looking around for someone to check me out and that is when I saw that the workers had been talking about what happened to their store. Then I asked if I can get someone to check me out and that is when the employee let out a disgusted sigh and said YES! I was so offended that I walked out! unpleasant atmosphere and customer service. I would rather shop at Wal-Mart over Dollar Store ANY DAY! Linda 8/8/11 have been a vendor in your DG store 169 for 4 years and have never been so disrespected by a store mgr. and her DM in all my life. When I tired to explain to her and her DM that their frustration should not be aimed at me and why it shouldn't they both told me that didn't care what the problem was they just wanted to job done, well I can't force outside companies to send their mdse. any faster than they already are and don't appreciate such attitudes towards me about something I have no control over. I will not return to this store to work or shop until there is an attitude adjustment. I would rather work on the problem together than be told "I don't care" cause if they don't care then neither do I. Sincerely, Linda 8/8/11 I have lived in Cookeville, TN for 16 years, and while the majority of peoeple I encounter are very polite, I found an exception to be at your Dollar General on N. Washington. While I was looking for a card, I asked one of the four emplyees who were on the same aisle stocking shelves if the business behind them was a bread store. As I conversed with this pleasant lady, another employee interrupted to ask "Where are you from?" First, I think it is rude to ask that question, second it is none of her business. When I tried to brush her off, she persisted, then said how rude people from Cookeville were. I took my card to the register, waiting behind another customer. When another employee came up to ring us up, the customer in front of me said "You must be understaffed". The employee pointed at me and said "It's all his fault, he's been very unruly." Well, needless to say, I told her she could keep her card and walked out of the store. I am retired from TTU and I certainly will tell all my friends and fellow TTU peers about this experience, as a majority of the university is not "From Around Here" and there are many other stores that don't insult their customers. I am sure if this Dollar General was here in the 50's they would have a big sign in their window saying: NO NIGGERS. As it is they should put one in their window saying : NATIVE BORN ONLY. Dollar General is too big of an organization to hire people like this. Kathy Jones 8/9/11 I worked for Dollar General for almost a year. I started out as a cashier and quixkly moved up to Assistant Manager. I loved working for Dollar General. I enjoyed interacting with the public and you really get to know your regular customers on a personal basis. I quit because alot of complaints were being made to corporate about the District Manager at the time and nothing was being done. I worked at the store on State Street in Columbus, Indiana. The District Manager's name was Carissa. I approached her one day and told her I was gonna be quitting and gave her a two (2) week notice. I worked the whole two weeks and then left. Recently I went and applied for Dollar General again, after being notified by a friend that Carissa was no longer there and that DG was hiring. After going through all the paper work and online test, I was told that I could not be rehired for quitting and walking out. I was told that DG "BLACKBALLED" me for walking out and quitting. I was FURIOUS! I did not walk out! I gave a 2 week notice and worked the whole 2 weeks. This is ridiculous! I done what I thought was right by giving a notice. I was also told by CARISSA, that if I chose in the future to return to Dollar General, there would be no problem. She apparently lied to Corporate! I DID give a notice and I loved my job and worked very hard. I ran the store on State Street for months without a day off, opening and closing the store with no help at all. There was no store manager, so it was all up to me, and I dealt with it! Now I get treated this way! UNBELIEVABLE!!! 8/10/11 The Port Orange, Florida store has a maanager that is very rude, confrontational and unprofessional. I will never go in that store again one employee 8/10/11 i start working DG 2002 im ass manager i love my job but i have store manager dont have no manager expirence ( he said he have 7 years expirence) OMG he dont know how to talk, to manage, to talk customer . . . I dont want to transfer other store cause it's 5 min for my house. Now i am so tired to leasten his unprofessional talk only days he street up when he see the DM. im just wondering why DG tranning center before give them store why they are not doing interview? because of his now im kindof lazy im thinking his not appriciatte why i work so hard any ways i getting paid. (im not doing his job any more we will c how he can hunddle it) carrie kline 8/11/11 Aside from the fact that I love and adore Claire, a cashier there, The Clementon NJ store has a manager from hell, who started working there in early spring of 2011, with a serious chainsmoking problem, and every fifteen minutes, he makes a beeline for the front door, lighting his cigarette before he even gets outside, regardless of who is waiting to be rung out. The front door smells like an ashtray. it is disgusting, and I will never go back there again as I do not want my health to be jeopardized because this fat s lob is too stupid to stop destructive, unhealthy behaviors, and be a health risk to those who enter the store. finished with this place! john brewington 8/11/11 I think they need to drug test the waterloo store they are. Doin drugs and they don't never have what u need this is waterloo sc I don't understand why this store ant bein watched never no stock out .... PHYLLIS SHIVERS 8/12/11 Reading the reviews it made me wonder if anyone tries to correct the complaints that are going on with your company. I live in Coffeyville Kansas and I have tried to shop in your store but find that ever time I Go to check out there is a line and there is only one person checking. when there are 10 or so people in front of me I just go put my purchase back and walk out.IT Looks like you have the business but what is your problem. Why don't you check out your stores instead of sitting in your offices. DG employee 8/12/11 I work at Dollar General in Ohio. It is my first job and I've been there for about a year. Our store got a different manager about a month after I started. Things have gone downhill ever since. I was given a part time sales associate position. Over the past few weeks, I've been receiving 4 or so hours a week. Therefore, when I get paid, I get a few bucks short of $30. I am VERY unsatisfied about this. How is one supposed to live off of that? 2 people have been fired recently, and new people keep getting hired all the time. I've had the least amount of hours on the schedule for a while now, and I know it's because the manager is trying to get me to quit. They have no valid reason to fire me. I've been told that the home office makes the schedule for our store, and that the store's manager gets the schedule, and changes the hours. If that is the truth, that is very ridiculous, and action should be taken. I feel that none of the employees get the respect they deserve. I feel like we are all looked down upon by our management team. I personally feel that because of my age (20) I've been picked on and excluded from the rest of my coworkers. I think I've done a great job at what I do. I do what I'm told, I am nice and patient with even the most difficult of customers, and I've shown nothing but respect for the people I work with, no matter how I truly feel about them. I honestly think a lot of foul play is going on behind the scenes. I know of quite a few people who've stopped shopping there after they've found out the way me and other employees get treated. To clarify, Dollar General is, in my mind, a friendly neighborhood store, where regular people shop. Yet management is running it like it's a branch of the freakin' army. Karen 8/13/11 Management at my local store is absolutely negative and non-customer oriented. Bad attitudes permeate the store and customer service is not the top priority. bob 8/14/11 the garbage outside the main st store in green bay wi is with out a dought the nasstiest ive ever seen at any store in any city.the police schould give them a ticket. the management fired. this only takes a few min to clean ever day. it doesent say much for the customers, what a bunch of uneducated low income pc of rat droppings. if ya dont mind trash outside put in your own yard,ya pig. oh dont worry the city gave us the zippin pippin elvis road on. his last ride was on a toilet bowl in a drug induced coma,elvis was apc of crap to.good for him.pig vomit. Star Johnson 8/14/11 I work in an office beside the Dollar General Store on Bryan Station Rd in Lexington, Ky at the High Acres shopping center. I am in there daily, sometimes more than once. There are many times when you walk into the store and there is no employees in sight. You stand at the check out and yell "hello" to get someone to finally come to check you out, or they will reply, "just a minute" and will continue to stock or whatever until they come to check you out. Many times there will be 5 - 8 people in line and only one person working the check out. Why not have another employee come and help check out? There is one woman, Donna, that acts like you are disturbing her to come and check you out...she is very rude! I asked her last week why she was always so rude to me and she replied that I was the rude one because I always had something to say about the service.....she said "but we just have to ignore you because you ARE the customer". One man that works there goes to the grassy area beside our office and takes off his shirt and lays in the sun on his lunch break, then goes back to work. Since its been in the 90's here lately you can imagine how he smells when he returns to work! I believe if you are going to work with the public you should at least be able to smile and make your customers feel welcome. That does not happen at this store so I will take my business elsewhere! GRACIE COX 9/18/11 I'M WRITING ABOUT THE DOLLAR GENERAL STORE IN DENTON,NORTH CAROLINA I JUST LOVE THIS STORE BUT SINCE THEY REMODELLED THIS STORE IT IS UNREAL WITH THE MESS THEY ARE IN. I THINK THEY HAVE HAD ENOUGH TIME TO GET THE SHELVES STOCKED AND THE ITEMS OFF OF THE FLOOR. YOU CAN NOT GET DOWN THE ISLES ANY MORE. IT IS JUST A MESS. PLEASE HELP US IN DENTON CAUSE THERE ARE A LOT OF PEOPLE THAT LOVE THE DOLLAR GENERAL STORE THANK YOU VERY MUCH. GRACIE L Fox 9/21/11 The store in Alpine Texas has very cluttered aisles, lazy staff, and the manager, Heather, used to be kind and very diligent about her job. But you noticed I said used to. Today I went in and 2 aisles were impassable, with boxes and carts. A girl stocking a shelve had a stereo sitting on the shelve with rude and vulgar "noise" emitting from it at a very high volume. Looked for Purina Kitten Chow and the shelve of course was empty. I asked for someone to go find it and was told it would be tomorrow before anyone would be able to. Please tell me why, I as a customer, trying to spend money, have to wait for the staff to get around to doing their jobs. And, why can't this store have enough stock on hand without running out between delivery trucks? The way this store is being operated is just forcing customers to go somewhere else to spend their money. Since the Family Dollar burned, I have seen that this Dollar General store has more customers, but the shelves have been empty more than filled. The store is dirtier and poorly staffed. Plus prices on most items are now higher (and you can't tell me that this simply due to inflation). Please send someone that the staff does not know to see for themselves what I have said is true. Maybe it's time to think about changing this stores entire staff with a crew that is willing to work... Hope Malley 9/21/11 The people working need to remember that others hear what is said to the customer and also to other co workers. You don't have to be rude. You may have a bad day but don't we all but don't take it out on others. Herington, Ks.. hope you hear or read this. Brian Jones 9/20/11 I will never shop at Dollar General again, they do not accept Mastercard credit cards but yet they accept Mastercard debit cards, bad business!!! I will do all my shopping at Dollar Tree and Family Dollar, they gladly accept my Mastercard! F**k Dollar General!!! 8/15/11 I was a employee at dollar gemeral and I was treat so wrong I was harassment by Jeff Zantjierthe store security guard, Mel Turkeret about a nightdeposit bag that didn't have in money in it was dropoff to the bank on this date 9/6/04. I was false accused about the night deposit bag. I was arrest and handcuff. The person that really did the crime was not arrest at all and she was a white girl who did it. she went free. I am a black woman a i want throught all of this harassment. I was discrimation and my job went with it too. I in up in the hospital for a few days. I think I need to suit them for discrimation, pain and suffering, and loss wages. They want even give me my unemployment at all. I am not going to let them get away from these at all. so if you don't want to go to court. You better settle it right now. So think of the person that our did so bad and then you will have the right person ok. Jerome Sanders 8/15/11 Im writing in regards to store # 7698 located at 363 FOXHALL AVE KINGSTON, NY 12401. With the area of Kingston having many issues of high theft, robbery, and so on. I was surprised that Anthony Diblanca an employee who is employed with this store and on probation. Well he found it to be ok to sit on a porch with several people intoxicated and show them his store keys upon being promoted to evening supervisor. He showed a key that he said to a group of individuals "This is a my goodbye key" he elaborated that it went to the safe which is under the managers desk and no one is supposed to know people have the safe keys. He continued to breached the security of the store by saying theirs 6 cameras in the store and telling everyone where they are, also how much money is supposed to be in the register at any given time which he said was $1,000, but he keeps much more, because "he can". He amongst other concerning statements also stated that his manager knows that when he is off probation he plans to smoke marijuana again, and that if he loses his job, that is why the safe key will then be his "goodbye key, because he will take what is owed to him and party big". I usually mind my business, however in the last 2 years that particular store has improved greatly, and with people like this jeopardizing it, something needs to be done! I hope this isn't ignored as I dont want to see the prices rise for interior loses. Thank you, Jerome Sanders. Barbara 8/17/11 As a daily customer at our local DG store you have a wonderful employee by the name of Cynthia Draper, She is very kind works very hard and is very helpful. She is just an hourly employee. She worked all the hours nobody wanted, she was called in at the last minute numerous times and never complained. I learned today when I asked a manager why she did not get more hours they jumped on her and said I should not ask that because it looks bad on Cindy. She has worked with no breaks, bad managers attitudes. So now they have cut her hours drasticley. I told her go to the DLLR and fie a formal complaint with that office that is what she is planning to do. I think your manager at the Snow Hill Dollar Store suck and I plan to tell everyone in the area. You should take care of your good employees and get rid of the asses you have working for you, Barbara Kerri 8/17/11 I am really into the coupon thing going on now. So I use copuons everywhere.This morning went into the local store here in Eutaw, Al with all of my coupons out and ready to go. I had several coupons that were over the amount($2.50 off any Lays Potato chip--the bag was only $.85) of that the item cost. The cashier had to get the manager to help her out(she was confused :p)The manager told me that they could not take a coupon for more than the value of the item. I asked why not, she said it was just company policy. I pulled out the coupon policy and showed her where it stated that cash would not be given back if the coupon value exceeded the price of the item(I'm right shes wrong) She then said she would only take them if they scanned. I said great, I already knew the policy on that and was fine with it. Guess what they scanned. She still refused to take them and said she wouldnt take any of them. She said she watches Extreme Couponing and had never seen a coupon like mine. Um hellooo? ever heard of coupon.com? Very upset, not going back Daphne 8/17/11 I shopped at the Doolar General Store in Bossier City, La on Stockwell Rd. The manager there was very unprofessional and has very bad customer service. She was upset because of a sale sign they had placed in the wrong place. When she rung me up I told her that tehy had a sign under the Glad trash bags that said $5, she got the sign and said it was for Helfty bags. She snatched away and walked back there and got the sign. This is why she's unprofessional, and claims to be the manager of the store. Her name is Delsheree. She didn't speak before ringing me up, nor did she say thank you after taking my money. This is very bad customer service! Ans especially for a manager!!! How did she become a manager with the bad attitude she has??? Marilyn Green 8/17/11 I shopped at the D.G. on Main St. in Lancaster Oh. I like the location because it is easy access for myself and family. At least on 4 trips there I waited in line for over 20 minutes. It seems to me that they are always understaffed, and I can never get help most the time No one is at the register and if so they only have one open with a very long line. I feel sorry for there workers Jodie and Amy I deal with are very nice though but they are always stocking. My nephew did some work for them and only charged them about half of what it should cost, but after many attempts to get paid they stiffed him and refused to pay him constantly passes the the buck, later I find out the people who take care of there floors got stiffed as well. If a corparation that brags they did 13.8 billion in sales treats there employees and vendors this I will no longer shop at any of there stores. upset job seeker 8/18/11 I applied for a job with the DG store in ALbany GA on philema Rd on a Friday. Someone else was taking the assessment o i opted to come back another day. I did go back on yesterday Wednesday 8/17/2011 when i was told they could not find the application and needed to fill out another one. So i did. The original Manager Teresa was there on Friday but when i returned on Wed. Lynn the Asst. Mgr was in. So anyway i took the assessment then came home. About 5 hrs later someone called my home phone claiming that i left off my SS # and DOB on the application and they needed to get it and they would call me in 2 weeks. Well i am not that dumb. So i told the girl i could not do that and i would come back to the store. She acted really funny and when i asked for her name again she sort of sturdered Teresa. Fist off the Teresa i spoke with was white and did not talk in Ebonix so i knew that was not her. The phone number on my caller id was not DG number, it was a personal cell number. I called the DG store and spoke with a Myeshia she told me Teresa the mgr i spoke with on Friday was no longer there. I porceeded to tell her what happened she was not concerned. I am very concerned that someone in DG stores has my personal information regardless of SS or not. I feel like my rights have been violated. I will be consulting an attorney today. erin 8/19/11 i got hired at a dollar general in warren ohio. i was trained with 2 girls and everything was fine. a few days later i came in for my first actual day with a woman named teresa. she was extremely rude. yelled at me in front of customers. and advised me to leave the register unattended to unpack boxes, say that if customers are made to wait they are more likely to impulse by. i dont agree with that i think customers that are made to wait are more likely to get upset and just leave. also, i was there for 5 hrs with no break, not even to use the restroom. she came in after me and took her lunch break before me. i ended up walking out. but that isnt the worst 2 weeks later and i still have not been paid for the time i worked. i know its not much but its enough to put diapers on my little girl. i worked on the clock and i believe its illegal for them not to pay me for time i worked. all in all i dont think i'll ever be a dollar general customer again. Tammy Ernest 9/16/11 I went to the Dollar General store that was in the Danese Wv area Store # 11623 I went to check out and the lady was so Hateful to me and my family. That she didn't even bag my stuff that i had purchased. Even when my husband ask her a Question about one of the cell phone. She was so hateful to him! Her Name is Samantha Crookshanks. 9/17/11 I'm here @ the dollar general in roselle, nj...my nephew was supposed to have started work @ 6am. Its now 6:34 & the manager aint even here yet to open the doors. To my understanding he's late every day. This guy need to be reported. I, myself have things to do & I don't want to leave & this guy never show up. bob 8/21/11 It seems that your district manager over the south eastern ms district has a very big problem with not having relations with his employees...this is something that you need to get a handle on very very soon. before you are looking into a very large lawsuit....He seems to be bribing them with store manager jobs to get them to see him. Janelle Hartman 8/21/11 I shop at your Lancaster Oh store on E.Main St. You have no management at all at that store. I've asked to speak to a manager at least 6x this week. I'm always told that they are not in or will be in tomorrow. The same goes for your District manager a guy called Rodney.I'm tired of being treated rudely, and over half the the time there isn't even someone at the register to ring up your patrons. I live in near by apts, but will drive the extra 3 miles for my shopping needs. I needed to talk to a manager only to help them with there flooding problems that we all experience in the area. Over half the town of Seagraves, Texas 8/22/11 Since March 5, 2011 the store has become such a mess. The employee's are rude and talk about you, nothing is in it's right place, if you bring an item to the register and the shelf price say's one price they seem to be able to ring it up another price, Seniors go there because they use to get personal service. Now, they are told if you don't like it here go somewhere else. They can't drive to other towns. Product all over the floor and you have to go down and around the isles to get what you want if they have it on the shelf. The District/Regional Managers and Corp office have been told about all this and are not doing anything to take care of or fix the problems. I my self am tired of having to hear people in four different town's complain about these things and nothing being to to correct it. Kelly Vannoy 8/23/11 I shop at the dollar general store #03977 at 12201 NC N Hwy 150 STE 15 WS,NC 27127-9731. I usually spend any where between $80-100 every other week on my cleaning supplies and foods. I do not like the fact that in order to get in the store I have to walk thru the cigarette smoke that the Managers and Workers blow on me as I enter the front door of the store. NO, I am not a smoker and I don't appreciate having to walk thur it, breathe it, and have my clothes smell like it.. It's very upsetting. You would think they would have enough sense to smoke around the back of the store which no one would see, smell, and it would be more professional on them as well as the store. Please let me know how you as a CORP business will handle this. nancy campbell 8/25/11 I'm filing a complaint with dollar general store#9274.I usually do not complain but i thought that this was very important to the consumers to know what happened to me. I shop at this store very often I live so close to the store.I watched it being built and i seen many employees come and go also management changes as well.on 8/23/11 i entered the store and was approached by clay and he stated you need to take your purse back out to your car. I complied wondering what was up. I grabbed my small change pack. he approached me again while I was shopping and told me a skinny black lady came in earlier with a large purse and left the store with it full. I do not have a large purse and what does this story have to do with me? my purse is medium and open most of the time anyway. he also said we have to enforce this to everyone but he had not and left the store. then I went to check out and I only had a little change pack and no wallet or coupons nor my shoplist. I had to go out of the store 3 times to finally get checked out. I turned to the ladies in line and I apologized. There were other ladies with much larger purses than mine.I was very disapponted and hurt by this abusive treatment as a reglar customer this was surely not the treatment that I deserved. I feel that I had been discriminated for no reason.I,m disabled and can not carry a large purse and if it gets heavy sometimes do not even bring it into the store if I just needed to get a few items.I,ve never given a reason for clay to treat me in this manner. 8/26/11 Had horrible shopping/ couponing experience at my local Dollar General in toledo, ohio with manager Shane. Bought 4 containers of Lysol wipes, had 1 manuf. coupon ($1 off 2) & 1 DG store coupon ($1 off 2) for 2 containers and another 1 manuf. coupon ($1 off 2) & DG store coupon ($1 off 2) for the other 2 containers. First off the internet DG store coupons would not scan so Shane the manger was called up. He manually entered 1st DG store coupon but when he tried to manually enter 2nd DG store coupon the register beep & refused to accept the coupon. The manger told me too many coupons were being used for too few items. When I showed him the stacking of the manuf. Coupons with store coupons for the right amount of items, he still refused. I even showed him the corporate policy accepting this procedure which was right in front of us on the counter and he still refused. He as a manger should know the policy& strive for superior customer service & satisfaction! He had the ability as the manger to enter a special code to just issue me the $1 off despite the register not accepting,instead he argued with me about their policy which again was right in front of us both and instead acted like I was wasting his time! Horrible customer service!!! Plan on calling corporate!!! Dori Simmons 8/26/11 Had horrible shopping/coupling experience at my local Dollar General store in Toledo, Ohio with manager Shane. Bought 4 containers of Lysol wipes, had 1 manuf. coupon ($1 off 2) & 1 DG store coupon ($1 off 2) for 2 containers and another 1 manuf. coupon ($1 off 2) & DG store coupon ($1 off 2) for the other 2 containers. First off the internet DG store coupons would not scan so Shane the manger was called up. He manually entered 1st DG store coupon but when he tried to manually enter 2nd DG store coupon the register beep & refused to accept the coupon. The manger told me too many coupons were being used for too few items. When I showed him the stacking of the manuf. Coupons with store coupons for the right amount of items, he still refused. I even showed him the corporate policy accepting this procedure which was right in front of us on the counter and he still refused. He as a manger should know the policy& strive for superior customer service & satisfaction! He had the ability as the manger to enter a special code to just issue me the $1 off despite the register not accepting,instead he argued with me about their policy which again was right in front of us both and instead acted like I was wasting his time! Horrible customer service!!! Plan on calling corporate!!! Lisa Ellis 8/27/11 I just left a dollar general store in New Orleans and the line was long so the security guard goes and get the manager to assist customers and her response was she doesn't give a dam about these people. So the customer that heard her said hi ms I don't give a dam about these people and she went off a started cussing I will be writing and calling in a formal complaint they really need to train their store employees on how to deal with the people that's making sure they have a check. thanks Naida 8/30/11 I really wish you guys would read this post!!! Your Dollar general Store in New London Ohio Has the worse Manager I hv ever seen. Her name is Darlene or something like that and she os rude to almost everyone and gets an attitude everytime you ask for an item. The last time i went was today and all she did was mistreat everyone, even the cashiers. I used to go there often becuase the prizes are really good, but now I'll just do without till the weekend and drive 25 minutes to Wall-Mart or Kmart where people are pleasant and nice all the time and the workers are not abused or misstreated at least in front of costumers. A customer 8/31/11 I shop at the port Henry NY dollar general and the service is usually decent. One thing that does bother me is literally every time I go there I have to walk through cigarette smoke from employees. Breaks there appear frequent and employees are allowed to smoke directly in front of the building next to the main entrance. The evidence is scattered all over the sidewalk and parking lot even though there is a butt station right next to it. I am not directly opposed to smoking, but do believe we all need to be respectful to others. Scammed customer 9/1/11 I am complaining about your Locust Grove, Georgia Store. I came in and purchased items totaling $10.98. I gave the cashier a $20.00 bill and I did not pay attention when I got my change back she gave me $4.00 back. The way the receipt is cut you cannot get a total of what I bought it just has three items on it. Her name is Crystal. When I called the store the lady said that she was the manager on duty and I explained to her the situation and she stated that I do not think that she meant to short change you and she said that the manager last night that his drawer was short $5.00. I think that she was unprofessional and I will not rush the next time and count your change. Lawrence Mims 9/1/11 I Worked For Dollar General Store #650 in 2009, I Was Terminated By The New District Manager,Because I Wanted to Change Stores, Honestly. Im a Young Christian And They Pertrade me as If I Was a Theif And It's Been Hard Trying to Find a Job Every Since, They Blocked My unemployment And When I Called to Try and Get Re-Hired At a Diffrent Store,They Told Me I Was Put Down a A NON-Rehire. The Manager That Worked Before Me Didnt add The Extra 100 Dollars In The petty Cash, And When I said Something about it The Head Manager Said I'll Handel It!!! And She Got Me Fired And With me Being 19 i Didnt Know What to really Do It Was my First Job, But Comming To Find Out The Store Cash Was 175.63 Dollars Over For That Week. SMH Glen is an idiot 9/1/11 Glen, There are literally millions of people out of work in America today. I understand the job sucks, but it IS a job and you have a responsibility to do it correctly and to the best of your ability. If your ability doesn't extend to offering adequate customer service, there are people lined up behind you to get the job... Happy Camper 9/1/11 Wow, some people just like to complain! I love DG, and have three within a mile or so of my house. I always shop DG before WalMart, then only if DG does not have what I need. People you are going to pick up cleaning solutions and vitamins, not to be pals with a store employee! geeesh! My question is why don't the employees confront shop lifters? I have seen them walk right out the doors, several times! They are why the prices keep rising!!! Angel 9/2/11 Your hiring and firing practices do not hold up to the law. You need to get more qualified managers. Not just someone that you pick up off the street. I was hired and fired after not quite 3 days. The mananger just said that I was not working out. I have held jobs over my career but just wanted a little something closer to home and the DG store was very close to my home. The manager was very rude. I went to the bathroom on the third day, which was the night shift to stock shelves, and she was waiting for me when I came out and said that I was not working out and called me the next day and fired me. I believe that she is a friend of someone that does not like me and wanted me to get me fired. And they were in cohoots together on this. Who in the world can not stock shelves? I am very able bodied and I am a very qualified person do most anything. l am very computer oriented. Was the vice-president of a bank at one time. Now you tell me that I can not stock shelves. Something in wrong somewhere. The first about 6 hours that I worked.. I worked the register and had 160 customers and the manager at that time told me that that waa real good. Only a few cents out of balance at the end of rhe shift. This manager needs to be fired and I am going to see that this happens. I have a close relative who is in the corporate offce and I will be gettting in touch there. And letting someone know what has happened. Please get in touch with me thru this site and I will give you names and locations. shaun 9/3/11 I shop at dollar general all the time. They obviously don't care about there regulars and believe me when I am treated badly I look for other places to go to! justicelovefaith@hotmail.com if any managers want to reconcile!... Uh I like dollar general. To me it's like a baby walmart. It's close to us so I try to shop there since the prices are pretty cheap! Recently I went there and a man did say hi, even though he was walking by me and did not look at me...The worst part is the lady who checked us out went outside to smoke a cigarette and when I went to return the carts i tried to pull apart these 2 carts that always get stuck (not my fault, was stuck before I got there). I previously unstuck the carts months before. So I go to help them out because I am thinking of customers because they were like the 2 best carts (go figure). Then the employee outside like screams and at me and is so rude. She says "leave them alone, we'll get someone to take care of it." but not nice at all. Like acting like i am the one who stuck them together or I was grafitting the wall or something. Nowadays its ashame because you try to do a good deed or be nice and people yell at you for it! I just expect a little bit better behavior from employees! unhappy employee 9/3/11 Dollar General cares nothing about employees we nerver have enough help,its hard to be cashier,stocker,parking lot cleaner,and watch for people taking things,we don't get breaks and we get yeld at by customers about the signs starting at,our safety doesn't matter we get robbed they also trap you in management I have been trying to step down for 7months and now that I am they tell me I have to be part time.I've been there for them and they crap on me,it's been 3 months and I still haven't been paid for travel pay,I broke my arm at work they didn't even send me to a doctor they didn't do a report until I went to my doctor and they made me work the day I broke it and the doctor told me to not work and they ingnored that to I stayed in management because of the assistance has had surgery and been out and now they crap on me,people don't understand why we are not in a good mood we deal with drunks,attitude people,and try cleaning after 500 or more people by yourself ,and put up with a company that don't care about you,see how glory you would be and there is not a bunch of jobs to go too. Very unhappy employee millie stance 9/4/11 I am a customer at your hillsborough ave store and can not believe the way the manager conducts himmself he is rude and very nasty I have seen him and another employee a big girl physically attack a man because they thought that he had stolen something the big girl locked the door and was very rude as well and started using profanities in front of my child a horrible visit to this store. loretha sperber 9/4/11 I tried this before but don't know if it through I have shopped in your store in tampa,fl for many years until very recently I was in your store and the manager and another employee I think her name tag said mrs austin or something to that effect any way these two were out of control the manager and this big girl physically attacked a man because they thought he had stolen something the girl locked the door putting myself and my child in danger if this man had a weapon the girl starts laughing and using profanity I ran out of the store as quikly as possible I have been in the store when the asst manager Debbie has caught people stealing and was very proffesional and handled the matter well and not put any one in danger I think that something needs to be done about this situation before someone gets hurt the store number is 7988 thank you susan matlock 9/10/11 i am wrighting this cause me and my family went to the leonard store my son picked a pice of candy that when we checked out it wrang up 1cents so the sales person told us that he couldnt get it cause it rang up so cheap well i had to have the manager call corp just to get the candy and corp just said they were sorry well some times sorry is just not good enough for me i felt like we were missed treated and we will never go in that store again see cause right up the road is a family dollar and that is were me and my family and all of my friends will shop from now on and since i do work, live and shop for the school that might be alot of dollars lost dollar general Rose 9/11/11 After today, I will never set foot in another DG store again. Store # 12999 just opened not even 30 days ago in Syracuse NY. I walked in the store this AM to use the $5 off $20 purchase coupon that was mailed to my house in a post card form. Upon entering the store, the manager walked right by me...no greeting? Ok. The manager was stocking shelves in one aisle and yelling across 3 aisles to another staff member. While screaming and cursing at the same time, this manager blatenly disrespects all customers in the store by discussing her events that occured that evening as well as keeping us all informed about the latest staff gossip. Did I mention that she was yelling this to another staff across 3 aisles and using obsene language too. I am very taking back by this behavior of a DG store manager. Today is 9/11/11 - a day of solidarity and mourning. Need I say more. As I rushed to cash out and leave; as I was disgusted by the store managers actions and behavior, I went to use my credit card and she rudely stated that DG doesnt accept CC. I kindly ignored her disrespectful and rude comment and continued processing my transaction. Once the CC went through, I looked at her and asked for her name and manager name so I can file a complaint. She stated "Iam the store manager" and refused to provide the Regional Managers name and contact info. I kindly responded that with her behavior I have no idea how she became a manager but with her attitude probably wont be one for too long. I left the store and went online to find the corporate office information and customer relations phone number. FOR ANYONE WHO NEEDS TO FILE A COMPLAINT - HERE IS THE INFO: Customer Relations (800) 678-9258. Corporate Headquarters - 100 Mission Ridge, Goodlettsville, TN 37072. Thank you. David Salisbury 9/12/11 Today I went into DG Store #03551 to go pick up some things I needed, I was a regular customer up until now. This store has a policy where people are made to leave their bags up front for some odd reason. I have never stolen anything, I am not a criminal and sometimes I came in with my backpack and I keep valuable things in it such as my Cellphone and sometimes my Laptop. Well today it happened again and there was a young man who was cleaning up the front window and when I walked in rudely screamed bags!!! Bag!!!! as if I am suppose to understand what that meant, I noticed that not everyone has to put their bags up front such the women who carry their purses or other bags, I feel I was singled out cause I am white and most of the employees are African American and have an attitude problem. I was a good patron to DG I go grocery shopping at the Food Lion near by and usually stop off at DG to pick up items that are more expensive at Food Lion. But after the treatment I received today I will be shopping else where for now on. Maybe Dollar Tree would like my money more. GOOD BYE DG!!!!!!!!!!!!! Roll Tide 9/12/11 Employees should not be allowed to use their cell phones while at work.Its disrespectful and should be stopped by the company.You dont see employees at Wal Mart doing this. miles mccrorey 9/13/11 i am interesting in bidding on floor care. Stripping and recoating floors. I can give you a free estimate. Thank you e-mail: mile928miles@aol.com Miles Thomas Manning Cooper 9/16/11 I shop at Dollar General several times a week and enjoy it. The only problem I have is the road leading to the store. It is in need of repair. There are holes so big the whole front end of my car bottomed our. Some one is going to get hurt. I was told the road is the responsibiity of Dollar General, Anderson Brother Bank and Carolina Hotel. I was also told Dollar General refuses to help pay for repairing the road. Some one is going to get hurt or their car is going to get messed up because of the condition of the road. Please help me understand why you will not help with needed repair. If something is not done soon people will not be able to get to the store. How will that be for business. If you will like to contact me I can be reached at 843-856-5041. The store in question is in Loris SC. david thibodeaux 9/5/11 i went to the dollar general store in pine prairie louisiana and was treated as a second rate citizen and not the first time would like to write a letter to corp head quarters but unable to find a email address but will find away to get to them Jeffrey tanner treadway 9/5/11 I was visiting my local dollar general today when i noticed a large amount of CLOTHING AND SHOES IN THE DUMPSTER.I went over to the dumpster to check it out.I started removing infant clothing that i was planning on donating but found it was covered in bleach.i also found a 10 pund bag of dog food also covered in bleach.there were numerous open bottles of cleaning chemicals leaking onto the ground that the employees opened and dumped there.i was confronted by the manager that told me to leave or he would call the cops.our groundwater is only 12 feet below the ground and I am very concerned for the safety of our environment.i participate in coastal cleanup efforts and do everything i can to keep this place clean.even picking up around the dumpsters at your stores. i have seen boxes of batteries,ballasts,cleaning chemicals.and dog and bird food covered in bleach.we have endangered migratory birds that travel over florida.and your bins are left wide open inviting them to come eat their last meal.I WAS TOLD IT WAS COMPANY POLICY TO PUT BLEACH ON OLD MERCHANDISE.WELL IF THATS COMPANY POLICY THEN DOLLAR GENERAL DOES NOT CARE FOR THE ENVIRONMENT,AS THEY STATE ON THEIR WEBSITE.I PERSONALLY WILL POST THIS ON EVERY WEBSITE I CAN AND BOYCOTT DOLLAR GENERAL.I AM STARTING TO DOCUMENT THIS ON FILM.AND I ALREADY HAVE DOCUMENTATION OF THIS IMPROPER DISPOAL AND WILL SEND IT TO EVERY NEWS STATION IN AMERICA.I'M PAYING FOR A SPOT IN THE TALLAHASSEE DEMOCRAT AS SOON AS I FEEL NECESSARY.THERE WILL BE YOUTUBE VIDEOS. AND I'M FILING A REPORT WITH THE EPA TOMORROW.NOONE IN MY FAMILY WILL EVER BUY ANYTHING FROM ANY OF YOUR ESTABLISHMENTS AGAIN AND AS SOON AS EVERYBODY ELSE HEARS ABOUT WHAT YOU'VE BEEN DOING NOONE WILL.I HOPE YOU GET SHUT DOWN AND I'M DOING EVERYTHING I CAN TO MAKE THAT HAPPEN.YOU SICK HEARTLESS FUCKS Jessica 9/6/11 First off I often visit the DG store in Bonduel,WI, due to the convenience. I very much dislike shopping here. I have never met a group of service professionals that have been so unhelpful and crabby. You feel put out by shopping there. The manager is a real piece of work, for a manager that associates with the public her public image leaves a lot to be desired. Today I was shopping there with a logo on my shirt of the business I represent and right in front of me she made a comment about our product. It does not matter to me if she likes or dislikes it but to make a comment to another customer while in line right in front of me about this product is very unprofessional in a small town word travels fast. DG is lucky it has no competion in this town or it would be bankrupt. They better take a look and see how long it takes to be helped, how the associates don't even recognize you are there, sometimes you stand at the check out for 5 minutes before someone comes to help. It is beyond ridiculious for a customer service company to run this way. The manager and her side kick should be replaced immediately in my opinion and many others around the town. Jessica Continued 9/6/11 And they allow you to take a survey, I don't want to win I want to talk to someone. I choose the lowest score and still could not leave feedback. The survey is a real joke as you are not accomplishing fixing anything. You really don't want to hear about our visit. One question, a real joke!! Marshall 9/7/11 Always very long line and only 1 cash register open. Managers aware of long line and angry customers but refuse to open another cash register even if something is said about opening another cash register Donna or the other male manager just walk away. This is terrible customer service and has caused customers myself included to walk out because they can't wait 10 or 15 minutes in line. If you go into the Dollar General in Prescott Valley Arizona give yourself plenty of time, you can't be in a hurry at this store! Ruthie 9/9/11 i was overcharged for a purchase at DG in cross SC. the cashier said only the manager could give refunds and he was not there. she tried several times to get him on the phone while i'm forced to wait bout an hour because she didn't know what she she was doing. finally she was instructed on how to give me my refund. after giving my refund she was very rude. shoving my receipt in my hand and not offering an apology or anything. I don't know her name but she was the cashier on friday sept. 9,2010 around 6:00 pm. i will not shop at your store again. she even stated that every store gives refunds by the manager. even the customer behind me said she didn't know what she was talking about debbo 9/10/11 i am pretty happy of my newly open d. g. store.....but at times the line to check out is long that is when whoever else is there working should drop everything and go open up another check out line......also those that work there should be always on the look out for any customer that needs help....and not be so into stocking up the goods that they forget the CUSTOMER nancy campbell 8/25/11 I'm filing a complaint with dollar general store#9274 in saint marks, florida.I usually do not complain but i thought that this was very important to the consumers to know what happened to me. I shop at this store very often I live so close to the store.I watched it being built and i seen many employees come and go also management changes as well.on 8/23/11 i entered the store and was approached by clay and he stated you need to take your purse back out to your car. I complied wondering what was up. I grabbed my small change pack. he approached me again while I was shopping and told me a skinny black lady came in earlier with a large purse and left the store with it full. I do not have a large purse and what does this story have to do with me? my purse is medium and open most of the time anyway. he also said we have to enforce this to everyone but he had not and left the store. then I went to check out and I only had a little change pack and no wallet or coupons nor my shoplist. I had to go out of the store 3 times to finally get checked out.I turned to the ladies in line and I apologized. There were other ladies with much larger purses than mine.I was very disapponted and hurt by this abusive treatment as a regular customer this was surely not the treatment that I deserved. I feel that I had been discriminated for no reason.I,m disabled and can not carry a large purse and if it gets heavy sometimes I do not even bring it into the store if I just needed to get a few items.I,ve never given a reason for clay to treat me in this manner.If they continue with this treatment to the ladies you are going to loose customers. this store is a small store in a small community and could be closed...I called from home and spoke with crystal whom was in the office stated nothng could be done until virginia comes back from vacation so I got the phone number to call and file report. Naomi Mills 8/25/11 Would've given zero stars if I could. At the Centreville, MI store I was treated rudely by a manager when she explained that I couldn't return a bra. (It's underwear which can't be returned. But, Wal-Mart will take bras back. Weird.) I wish i'd been told bras are nonreturnable before I bought it. glen 8/25/11 want to know why their employees have a bad attitude? because they work their butt off yet barely can live on what they are paid.i am talking about adults that take these jobs due to econimy etc.they have children,if they are lucky they have to put gas in their car.even though they have a job you will still see them at food pantries.GET THE POINT? LOW PAY PRODUCES LOW MOTIVATION.&THEY GET TIRED OF CUSTOMERS THINKING THEY ARE SHOPPING AT BERGNERS {even bergners employees live in poverty--why}it seems retail stores don'tput a high value on their employees/so they&you get what you pay for..what kind of thong underwear you think you can get for$2.00 when dollar gen.probably pay10 cents a pair. E Michael Washburn 7/5/11 Today i stopped at the local dollar general store in glencoe, al. reciept #2011-07-05-16-02-19-02938 02, i had approximately $40.00 worth of goods and when the cashier saw my $100.00 bill she said i would have to go somewhere to get change and i cant do anything with a $100.00 bill, the lady behind me said is it bogus?, i politely told her that i had $21.00 other that the $100.00 bill? and did not have time to go get change, i have been a loyal customer in the past but will not! ever grace the doors of a dollar general store again, as i do not pass bogus money. I would think as a self employed businessman for the past 30 years that someone would teach an employee better terminology, however i live in alabama, sorry to bother you, e mail address is mwash26432@aol.com, certified real estate appraiser, state of alabama. unknown 7/6/11 i really think dollar gerneral is a rip off i work as a stocker at their but i've been trained as a manger and i've been approved at a different store as keyholder but the store i work at (manager) say i cant leave until i she find someone to replace me is that right? jessica chalmers 7/8/11 Today i went into your dallor general store nuber 04143 in waldron,Ar and when i came out i had bought some multy purpose cleaner and some note books for my kids for school trust me if i could afford them i would have went to walmart but i figured id save some money anyways was i wrong when i had got home the multi cleaner i had purchesed had spilled out all over the note books because as of many tomes before the lids wasnt on tight enough so i am asking nicely and im sure everyone whos had this probalem would agree with me tell your companies and suppliers to put the safty tabs on your bottles i hate those things but at least my stuff isnt ruined and i ant wasting money like it grows on trees thanks alot from waldron arkansas miss ann 7/8/11 I think the big wheels of dollar general should as the program on tv (under cover boss go in and see just what your top people have to do instead of sitting high and mighty giving out more to do and complaing all the time and not showing gratitude much less thanks to those managers who are trying. JUST DO IT GO UNDERCOVER AND WORK A WEEK IN YOUR MONEY MAKING STORE WITH THAT MANAGER AND I BET YOU WILL BE MORE APPRICITIVE. Cindy 8/7/11 I have shopped at DG for years and most of them that I have shopped at are full of very nice people until one was opened in Sunbright, Tennessee. The manager, RONDA JEFFERS was very RUDE, MOUTHY, INSULTING, she acted as if she was better than everyone else in the store. I was shocked by the way she talked to me when I asked if I could put something back because it was a little over my budget, the cashier, Jennette that was there said that it would be no problem but she didn't know how to take it off and when she asked for RONDA JEFFERS help, she was jumped on and I was told that it "COULD NOT BE TAKEN OFF BECAUSE IT WAS ALREADY ON THERE AND I MUST PAY FOR IT!" She (RONDA JEFFERS) turned to the cashier and saw that she was a little nervous, because she was new and still trying to learn, Jennette was SHOVED ASIDE BY RONDA JEFFERS and told to "Just get out of the way" because she was messing everything up! RONDA JEFFERS should be FIRED ON THE SPOT, I think everyone that is dissatisfied with the way their DG is ran, should picket the store until HQ does something about it. I am tired of getting the "Royal Run Around"! Its time we act and doing something to get their attention! PICKET YOUR DOLLAR GENERAL! DON'T SHOP THERE UNTIL THEY FIX THE PROBLEMS! AND YES, THE PRICES ARE GETTING A LITTLE TOO HIGH TOO! PICKET YOUR DOLLAR GENERAL! PICKET YOUR DOLLAR GENERAL! PICKET YOUR DOLLAR GENERAL! Rhonda Hulsey 7/14/11 Hello my name is Rhonda Hulsey. I frequent the Dollar Store at 3852 Dickerson Rd. Store# 2443. The employees are just wonderful. It it is very conveinent to where i live. I find all and more of what i need in this store. But i have to shop quick due to this store having no air. I think this is just crazy that i can not shop comfortably without almost passing out from the heat. I can not imagine what this does to the older customers trying to shop. This is very dangerous for your staff also. With the weather being upwards of 100 degrees and more i can not imagine what it may be in that store. Please consider fixing this issue ASAP before someone gets sick and then you will really have a problem hands. The air was also out last year and i think the year before that. Can you please explain what is going on? Is this because it's in the bad part of town? Or because this store will be closing? Please Please do something about this. The Dollar General Store is just too good to have such a little problem. Your employees are just great so please take care of them..... Best Regards, Rhonda Don S. 7/16/11 I like everyone else that I am reading believe that you train your employees from the cashier on up to the district managers to be hateful, rude, and very disrespectful to the customers when they come in the store. I do NOT shop at Dollar General any more. I live in Virginia near Harrisonburg and have been in everyone in the area and each one I have been treated like crap. Its almost like the customers are an inconvenience to the store and the employees. I would hope that the corporate office would go into each store and retrain your employees how to respect the customer. You really need to start with the district manager on down. I had purchased something from D.G. and I do not remember why I had to take it back but the cashier and manager told me that NOBODY every brings anything back here for a refund. Well excuse I am sure they do but this must be something that affects their bonuses or something. If you wanna contact me you can email me at lucky3464@yahoo.com. I would give my number but I do not want the whole world that is pissed at Dollar General to have it. GOOD BYE DOLLAR GENERAL. FOYIL STORE SUCKS 7/18/11 NO POPCORN AND NO BAGS OF FRITOS 1 Candice Valleroy 7/19/11 The Freeburg, IL, Dollar General is horrific. It is a mess. The one worker named Missy is rude and boorish. She is also very nosy, and she smells like stale cigarettes all of the time. She spends more time outside smoking than she does in the store doing work. If she doesn't like working there, she should quit and not make everyone's shopping trip a miserable experience. Janet Johnson 7/19/11 I love the Dollar General Store in Fairfax, Oklahoma. The employee's are very helpful and friendly. However, the store is so hot you can't shop in there. I spend a lot of money in that store and will continue to do so but when I went in there today I felt fine and within a very short time was physically sick as the temperature in the store was close to 90 degrees. Please do something to cool the store I had to leave sick. Monica 7/20/11 I sent my son to the store number 07503 today to buy a gallon of milk with my EBT card. The cashier told him that kids cant use EBT cards because they might be stolen. If he knows the pin number how is it that its stolen. the cashier called it store policy, I call it racism and an unfair stigma. 7/20/11 Dear Dollar General: I regret having to write to you. First, thank you for giving us such a good store to buy and save at! I sincerely appreciate it especially in lieu of the current economic climate. I was in your store located at 1015 North Spence Avenue, Goldsboro, North Carolina late last week. Working stock some of the shelves in the shampoo isle was an elder lady. I was in this section about 3 minutes looking around, and never did she even acknowledge me. I don't expect the "red carpet to be rolled out", but she could say a kind hello or something. After I shopped the store, I stood at the check out counter for several minutes and the only worker near the check out counter as the elderly lady that I had seen in the shampoo section. She never turned around to see if anyone was waiting, nothing. I finally walked over near her and asked if there was someone that could check me out. Well that was the wrong question to ask. Whew!!!! I was yelled at and told to go back over to the check out counter and wait for her. She is a total bitty! I have to tell you, I almost left my $44 worth of items right there after she rang them up and bagged them, just to get back at her, but I'm not like that. That's what I wanted to do, but instead I was quiet . . . actually pissed off and scared??? She never thanked me, never had any conversation???? I know you don't train your people like this. I doubt I will hold back and not say anything if it happens again when I go in this store. Thank you for listening to me. Shirley Weaver ollasmallwood 7/20/11 I am an employee at dollar general.This store is in Irvington, ky our air is not working very little. It is so hot in there our customers are coming in to shop and saying that they would shop longer if it wasn't so hot in there. so please can you fix our air. thank you Shelly 8/5/11 The store in Wellsburg NY is very dirty; the manager is not professional at all. Monica is always on the phone when running the cash register, and does not appear to appreciate questions from the customers, her conversations range widely and most are not appropriate for customers to hear. On more than one occasion, I have heard her make negative comments to the employees in front of customers. I have watched her give things to people that she obviously has a personal relationship with, letting them walk in and walk out with no regard for customers that are standing in line. Dollar General has been one of the dollar stores that shopping in was not bad; however, the Wellsburg NY store is dirty and very unappealing, I will not be shopping in that store again, especially after seeing the manager (Monica) give merchandise away to people, while I stand there and wait to give my $. Barbara Griffin 8/5/11 I'm am writing to you because the Lampasas Dollar General's air conditioner is always broken and it is very hot to even shop in the store and I feel very sorry for the employees to have to work in that conditioner with no air conditioner in outside tempertures of a 108 degrees out side, Please could you get it fix so we can shop. thank you very much john doe 8/5/11 you have a great store here in gallatin missouri but you have one employe that fake rings up her faimlys things i have seen her do this many times megan johnson is her name Heather 7/22/11 Ok I use to work for the Greenhill store in Al. 09669. Ever since I quit to go back to school they have been extremely rude to me and my 2yr old daughter everytime I go in there. I have emailed several times and nothing has been done. What is wrong with corp. I will not step foot in that store again. I also quit cause one of the employees (Connie White) looked at me and said" I hope one day someone grabs u by your pretty hair and jerks you across the counter and beats the hell out of you." Ok who says this to an employee infront of customers. I am a customer now and I want to be treated like one. If this cant be handled I will call the vp of corp. cause I kno her really well Jw 7/22/11 I live in wolfforth and always enjoyed shopping at dollar general until this year.the manager they have now is very rude. My daughter went in theer other day to get goggles and. She ran her out of the store SAID she was wet from the local pool and she was dried off. I can't believe she told her to get out of her store. I work for the public and never once have I ran a, kid out for bein wet from swimin . They APPARENTLY DONT CARE HOW SHE TREATS HER CUSTOMERS, BUT THATS OKAY, BECAUSE WITHOUT CUSTOMERS YOU HAVE NO BUSINESS AND SHE IS RUNNING ALOT OF US OFF ITS, REALLY,A, SHAME YOU HAVE SOMEONE LIKE HER RUNNING YOUR BUSINESS NAME IN THE GROUND . GOOD LUCK CUZ YOUR STORE IS GONNA NEED IT WITH HER THERE. Constance Branch 7/23/11 After reading previous complaints this may not even be read. I had yet another altercation with "Courtney" at the store in Lake Milton, Ohio. She refused to bag my milk and Gain....said, they were "Low on bags". Since you're parking lot is a swimming pool and all the Geese are actually swimming in it...I had to park at the rear of the store. Then, I made three trips back to retrieve my purchases and my receipt she failed to give me. I am 67, a widow, there have been times the money I spent made their quota for the day. I will "never" shop Dollar General again, I will drive to Newton Falls and patronize Family Dollar there. Thank you for the opportunity to express this complaint. To be sure this is brought to the proper person's attention, I will follow-up with a letter to the Corporate Offices in Goodlettsville, TN. Asia 7/24/11 I was shopping at dollar general in round lake illinois, this was just last week on july 17th, immediately when i came into the store i put my daughter in a cart and begin looking for a swim suit, i turned around because i noticed an employee named JENNIFER was behind me, so i asked her if she they sold any swim suits she rudely said (NOPE), I WALKED ON AND JUST WAS LOOKING AROUND and i came across some dvd's i picked up 3 of them, after spending about 20 minutes in the store looking around i didnt want the dvd's so i put them back and took my daughter out of the cart. i didnt purchase anything because i mainly was shopping for a swin suit. as i was walking out the door JENNIFER asked did you leave your cart anywhere in the store? i said yes and pointed to it, she said where's the dvd's you had. i felt offended and said are you accusing me of stealing? jennifer said i have alot of people coming here stealing( there was alot of people in the store and she was also at the register accusing me of theft) i was highly embarrassed, i opened my purse and said do you see anything in my purse? jennifer said she had alot of people that steals from her store i asked her alot of people like whom? she just chuckled a little, i was racially profiled because she did not follow anyone else in the store except for me...i want something done immediately about the humiliation and disrecpect that JENNIFER HAS CAUSED ME... jodie 7/25/11 I know its been gone for awhile, but would love,love,love to have Thund'r Blast degreaser multi-purpose cleaner back. I have used other degreasers and they just don't cut the grease. I have an old bottle,and it says it is highly concentrated.Maybe that's why it worked so well. It also has a phone#(864)599-0208.No one answers.I would like a replay vie e-mail please. cardcrafts@lavonweb.net luna 8/3/11 Well I always shop at store #08642 North Judson, Indiana. Everyone I encounter is always professional , helpful , work hard and kind, until I asked for the manager. I never met this lady before and she was rude to me. This is my story. All the time I go there to shop. I am the type of person that does things to help in any case possible if I can help. When ever I go and park my car, there is trash on the ground from other customers that use the parking lot. So Everytime I pick up some trash put it in my car and even bring carts in to D.G. I do notice that everyone works hard and are kind and does their job. Some times I feel bad for them, cause they work so hard and I wonder if they even get a break. So I thought I was just being a help when I decieded to buy a garbage can and ask to talk to a manager. I was going to donate the trash can and take care of it and the trash that gets put in it. So as I wait for her she walks up. I interduced myself and shook her hand. I then said, "I was wanting to know if I can donate----- She blurts out "NO, Rules and regalations!" I said , "Can I finish talking?" She would not let me finish. So as she started to walk away I said I will check with cvs then, and thank you for your time. It was unprofessional. It is to bad some one can get so bent out of shape over a question, but maybe it was that she didn't like how nice and caring I am. The first impression was negative I wasn't saying no one was doing there job, I just wanted to help everyone to be able to put the trash in a can not the earth that I see little kids walk apon, and some times with out shoes. Now I am new to the town been there about a year and all I do is work. I dont make friends(I dont have time) I serve customers all day long. So for what reason why she was SOOOOO Rude, I will never know. It is to bad that a helping heart makes people bitter. Where I was born and raised on the river, everyone help each other and were positive one another and cmmunicated to one another, not listen to hear say garbage. So, all I got to say is I forgive her and hope that she dont do that to everyone she encounters,the next one might not be so nice about it. Emily Monet 7/27/11 I recently shopped at Dollar General Store #09496 and I am extremely dissatisfied with the lack of customer service. I have never seen such a lazy and rude staff in my life. The line to check out was extremely long while the manager stood in line to be rang out for snacks. then i had a return and was told i would have to wait 1 hour until the manager could help me. REDICULOUS! and they refused to give me the district managers number and corporates. never ever shopping at another dollar general again. Ann King 7/31/11 Altamont is a small town and we were all excited to get a Dollar General here. I have to say that i had rather drive 30 min. to another store. This store is so poorly managed that you cant even shop here. The employees act like they hate their job so bad that they want to make you miserable also. They arent helpful at all, and act like you are wasting their time by shopping there. There are good hard working people that need jobs. Clean out these sullen faced workers and try to make this a better store. Come on guys. Be thankful you have a job and take a little pride in what you do, not matter what it is. Its not hard to smile !!! Barb 6/22/11 I shop at Dollar General in Fredericktown Ohio, everytime I go to that store and the clerk they call Max (FEMALE) she is very rude to me. I have bitten my tongue numerous times. I dred going into this store when she is working, I spend hundreds of dollars in this store every month and have decided to take my money elsewhere unless you give this woman some more training in customer service. I dont appreciate being treated in this manner. I will be contacting the coroprate office on this matter! sandy 7/1/11 I and some other customers were at the clay City DS today and I have breathing problems and its was 92 / or hotter outside the workers there when we came up to check out another lady seen I was having Breathing problems because the temperature it was hotter in the store the workers were so miserable the sweat was running down their face and their hair was soaked with sweat some other family had some children in there to get pic nic supplies they had to hurry an dget the kids out of the store they was no AIR what so Ever it was bad on the customers but its even hard on those workers they have to stay in that pls some one get their Air system fixxed dont know how long its been down but if the company wants customers to come in and not pass out it needs to be fixxed !!!! Terri 7/1/11 Why does DG toss American Flags on July 1...3 days from Independence Day? Since when is the American Flag a "seasonal" item...according to a certain store manager? Also why doesn't DG, being an AMERICAN company, buy American-made flags? It's appalling that one of your store managers stated that the flags were tossed in the trash YESTERDAY!!!! I'm thinking that DG is OFF my shopping list!!! I live in Cookeville, TN!!! God Bless America and down with Dollar General for being unpatriotic!!! Tricia 7/2/11 I shop frequently at our store in Albia, IA....I love Dollar General and the prices they have but the service at that store is TERRIBLE!!! I have went into the store numerous times and people are at the register to check out and noone is anywhere to be found. You have to walk around the store to find someone and when you ask them to come to the register they act like it is majorly incoveniencing them. I was in the store this morning and there was 1 employee at the registers and the line to check out was halfway down the length of the store. I went around the store to find another employee just standing in an isle so I told her she might want to come up and help her fellow employee and I knew she probably didnt know how backed up the line was. She looked at me and said, "She can holler if she needs me" I continued to say, "I dont think she can get away from her register to come get you"...she just kept doing what she was doing and said "well, she will just have to holler at me"....which was what I was trying to do for the poor lady at the register. Its pretty bad when people have to wait in line forever because of a stubborn employee that wont go help out at the registers! Im frustrated and wont be shopping there again. I would rather pay more for something and go somewhere where I am appreciated than spend my money at a store like that. Im not sure of the store number there but it is the only one in Albia, IA..... Dorothy Penny 7/2/11 Today I was shopping at the DG store st Rock Island and the cashier was very hateful . I will never shop there again. cheryl breedlove 7/3/11 my complaint isn't about the store but the employees. the store is lovely and new. as I took my purchases up to the register the phone rang, my cashier answered, it was apparently a friend of thiers trying to sell them food stamps at half their value. she didnt want them (while absentmindly ringing up my purchase not saying a word to me or the other customer the other cashier was wating on the other cashier was attempting to buy the stamps $50 for $100 stamps.) I'm not sure what that means but I do know its illeagle. the store numer is 105484 in Sarasota Florida the time was 5:38 pm cahsiers name is not on slip. when I said have a good day ladies, they didn't even look my way to buzy making an illegal transaction on company time. L. Journell 7/3/11 i was in your Carrboro NC. store # 03015... i had just walked into the store. it was busy. i had my backpack on my back. completely zipped up. grabbed a basket and went to shop... 'Lucille' at the register yelled in front of every customer there that i need to remove my backpack and place it behind the register which made me feel like a criminal and made me look like one to everyone there. i put my backpack as instructed and began to shop...i noticed that the women in the store had their purses, some really large, that they were allowed to carry in the cart, on their shoulder unzipped...yet i was chosen to be treated like a criminal. i went through 'Lucille' line and calmly asked her why i am not allowed to have my backpack and women are allowed purses...she rudely said 'its the rules, i cant help you....you can deal with it or talk to a manager' i chose manager. 'timothy?!?' came up from the back and walked up to me. i told him the problem he said...'that the way it is' and walked away from me, opened a register and never acknowledged me again..... never have i been discriminated against so badly. i have called the cops. dexjournell@hotmail.com KB 7/4/11 I was really excited when a Dollar General opened up on our very very small town of Colfax, Wisconsin since it is about a 35 minute drive to nearest town. I found out right away that they were not customer friendly. I worked in retail myself and we ALWAYS were stressed to by our managers in meetings on how to go out of our way to help customers and greet them. I walk in the store and your lucky if anyone is even working. You go to the register and have to wait and wait until they show up as there is no bell. You might be lucky enough for them to ask you if you found everything ok .... and I so want to say no, but you weren't anywhere to be found to help me out. My BIGGEST complain is their outdated items. I go there to by 2 litters of pop only for the dates to be expired by 2 to 3 months. I have mentioned this to a manager twice now and her answer is to blame the Pepsie guy for not rotating!! Well, I sent my husband to get me some pop since I was home sick (not remembering to tell him to check the date - which I shouldn't have to do) only for him to come home and I checked and it was 2 months expired! I called manager demanding a refund and she said they wouldn't do it as it was my responsibility to have checked the dates before I bought it. This is unheard of and you know what ... if you go back to that store ... the pop is still outdated and people are buying and drinking not realizing it. It is unbelievable to me that this would be allowed to go on. Will it take someone getting severely sick from outdated items before something will be done?! Tammy Kauhi 7/4/11 On June 30th 2011, I went to the DG in Caney Kansas. After entering the store I noticed a line at the register half way down the isle. The other clerk was wandering around putting flags up, just sticking them here and there…I asked her if they still had the Pringles in stock that were on sale, she got really huffy and with a sarcastic tone she pointed in the direction of where they were stocked and said “if you think you can find any”. After getting the pringles I went to the register and she was working the register now and handed her my purchase. After ringing it up the register would not take my coupons, it accepted only one. She got really nasty and said you can’t use four coupons, I said read the coupon, it said only 4 like kind coupon on anyone shopping trip. I told her I had this problem at another DG and they had to ring them up separately as different transactions for the register to accept the four coupons….she began to throw the pringles on the counter out of the bags…I asked her if I had upset her and she said “you could have told me about how to ring up coupons at the beginning instead of waiting till now” I paid for my purchase and left the store… I don’t think it is my job to train the cashier and she was way out of line. The people in both lines were appalled at her behavior she was really making a scene She then came out and stood in front of the the main entrance and started smoking a cigarette…Her name on the tag is Courtney and the store # is 2631…This is the worst experience I have had at DG…the other complaints are that the checkers don’t want to wait on you and you have to ask them to come ring you up…I love the prices and deals at DG but I will never return to store 2631 and I’m letting people know that they need to find another DG to shop at. This was customer service at it’s worst. Ashley 6/25/11 I went into DG nearby and was going to purchase the Lysol No touch system using ONE DG internet coupon from their site and ONE manufacturer coupon from the newspaper (which is allowed per their coupon policy.) Well after rude remarks made by the cashier about coupons and the manager not knowing what the coupon policy even said I left without buying anything. Loss for them. I will spend my time and money elsewhere. However, I would really like to contact corporate and clarify the policy just to prove a point to the coupon-ignorant employees. I mean you would think that they would be educated on their own store policy. Lila Lane 6/26/11 I shop at dollar General at least 2 to 3 times a week at the store in Owosso, Mi. To day I had to go by the one in Corunna, Mi (4 miles from Owosso) so I went in there and only needed one can of inexpensive cat food. I found "Everpet Salmon 5.5" #072562054241-1 marked .30 on the shelf and the other Everpet food was .34 ea. I was charged $.40 by cashier, I mentioned it to her, she made no effort to check or correct the price. I told her I wanted to check again, I did, I came back up and told her the price was $.30 per can. She made no effort to give me back the overcharge but said she would have somebody change the tag. I know it is only .10 but a lot of sales mount up in dollars. Is this the true practice of Dollar General? If so, I will no longer trade there. Store number 09489 Angela Kandis 6/28/11 DO NOT TRY TO COUPON AT D.G. I am a couponer, I coupon at all the major stores and have never had a problem. I print all the stores coupon policies and take them with me in my binder, I can bet I know more about their policies than the store managers do. When my mother and I entered the D.G. in Leander Tx the store manager saw my coupon binder and ROLLED HER EYES and sneered. When got our merchandise and went to the register to check out. She waited until we were at one register then told us she wanted to check us out at the other register...so we put everything back in the buggy and did a double laydown wheelie over to the other register. She saw the amount of coupons we had and started telling us what we could and could not use right away. Making us break things up into separate transactions even though certain coupons had no limits. Some coupons were combinable, some stackable. She refused to allow us to see what she was scanning, refused to allow us to see the screen on the register and was really just a total rude a--. When we were trying to read her the specifications on the coupons she finally said "its a good thing the other girl didnt check you out or she would be in tears". I mean really, what does that mean? We never used foul language, never said anything. She was completely put out that we had a fist full of coupons. I am head of a couponing group here in Leander, I will be advising all 150 members NOT TO COUPON AT D.G. We spent about $50 more than we should have just because this manager was too lazy to scan the coupons correctly. She didnt want to fool with us and she let us know it as soon as we walked in the door. Don't worry lady, you wont be fooling with us again, ANY of us. We will take our biz to another store that is more than happy to take all our coupons. Sam King 7/1/11 I walked in to the store in Hiddenite NC and I cant believe you have mangers working for your company that treats the employees like this lady did. I thought to myself I would not work for a place that allows that. This lady will scream and act like a 2 year old. If you want your helpers to help treat them with respect and more will get done. I have seen this in another store also The main people need to come off there high horse and visit these places and talk to the employees and ask them how they get treated. Some mangers need to be fired. I go in for the friendly atmosphere but now with all new people coming and going witch should tell people something with the big turn over something in wrong but these mangers are not at all nice you need to hold them reliable and do something about them instead of just leaving it alone. Lets get Dollar general back to being friendly where people like to shop. The Hiddenite and Taylorsville Store has mangers that dont need a second chance. I am head of a company and my helpers would be gone we dont need mangers that act like childern. I hope this will be read and something will be done. If the pudlic reads this try to stay out of the stores in Hiddenite NC and Taylorsville NC until new mangers are placed in these stores we need to be treated with respect we are the paying customers. Thanks Sam Thomas H O'Neill 6/10/11 I have been purchasing from the Local Dollar store since it opened a few months back I spend over $100.00 a month there .I purchased a track phone .When I got it home I noticed the Back cover was missing so I returned it to the store.The manager was not around . The attitude was your been screwed and we don't care I left my number for the manager to call me when he arrived but they ignored me. To be a manager at Dollar general you must hate people and not understand good business practices Thomas H O'Neill paris 6/10/11 Dollar General treats employees unfair they never have enough help,They over work them you can't be just a cashier you are stockers too they give there employees no safe place to work,we are always getting robbed,daily theives bums living behind the building,they drink mouthwash to get drunk.People are rude and think we have nothing to do but sit at the register.They can't keep managers so you have other people from other stores covering the dms butt.They need a better way they also don't honor holidays we work all of them! Linda Miller 6/11/11 i just have a question about the coupon $5 off when you spend $25. My dg store says you have to spend $25 after yo.ur coupons. I would love to know how it is to b handle. thank you, llinda miller@mimimiller2@me.com J.S 6/12/11 Wow. As I read these comments, I am appalled at this kind of service. I work as a Cashier for Dollar General, and worked at different locations. As I start reading, it further hurts me to know people are being treated this way. As an employee of Dollar General, we are constantly under the spotlight of being professional and treating our customers with respect. Personally, I am storing this stories in my mind for when I work. After having been treated as an inconvenience in other retail stores, I constantly strive to make sure when I am working to serve a customer I am making it the best experience for them. I try to greet every customer, ask how they are, and if I can be of assistance. On clearance items, I have personally worked to try to give the customer what they richly deserve. There is some things I strongly believe D.G. should change. I only hope whoever reads this, will realize that you are making a difference with me. PHYLLIS SHIVERS 6/14/11 I have read all the other complaints and it would be interesting to find out if you have resovled some of the problems.I owed and run a convient store for 16 years.My priorty was the customer. I wanted them met with a friendly hello and waited oon promptley. I recently moved to Coffeyville Kansas and I have traded often at local Dollare General. At first the managers and her workers were there to assist and wait on you if there was a line they called up one of the other workers to assist today like many other days there was 15 in line some with large amounts of merchandise others not so much about 5 others started to join the line and another clerk finally come to the front.Suggestion send out an undercover boss from you office to work a week in coffeyville ks and also insome of your other stores.By the way the other manager and all her workers are gone and it is a new crew--gives your some thought as to why was it the company or did you put in a new manager that didn't want the old crew. Jessika 6/15/11 I ask myself is it really Store Policy or was it racial profiling? 14 year old black boy ("my son")was asked his age at the entrance of Dollar General Store #4670 in St. Petersburg, FL and kicked out supposeably because he is under 18 and not with an adult. I have taken my son to that same store several times before, did store policy change from one day to the next? I don't know but what i do know is that my son walked in the store alone while i was parked lyterally at the entrance and i witnessed them question my son and turn him away not once, but twice and it wasn't until i entered the store myself demanding an explanation that my son was then able to enter the store and make his purchase that took him no more than 5 minutes. VERY DISSAPOINTED, CUSTOMER SERVICE WAS A JOKE! Val 6/16/11 I have a store very near my home that I am VERY happy with and will give it a 5 star (Munroe Falls, Ohio). I visited another store today in Akron, Ohio at Midway Plaza (Britain Road, I believe). I had my grandson with me who is an infant. First, there were no carts inside the store so I had to go hunt for one in the parking lot. Next, going into the store, the door snapped shut on my ankle and I nearly fell. This was around 2:00 today and it is now nearly 10:00 and it STILL is swollen and hurts. There is a bruise and the impact caused cramping up my calf. I was not able to walk right for at least an hour afterwards. The cashier SAW this happen and asked if I wanted to report it to the manager. I said someone had better do something before this happens to a small kids and breaks a leg or ankle. Upon checking out, she told me she told the manager and he is aware of the problem and has reported it. BUT why couldn't he put a sign up that the door is broken or damaged or whatever and tell customers to NOT use the door? That manager is not manager who cares about his customers. This is absolutely not acceptable. Resident of Green Forest - Store #09949 6/18/11 I was shopping in this store a few days ago! This Dollar General, Harp's and Family Dollar are the only stores within a 5 mile radius.When I walked in a short older lady, her name is Bonnie was working, she didn't greet me. It was around 7:30ish or 8:00. I got the few items I needed and then continued to wonder around looking. Around 8:50ish she told me that the store was closing and that I needed to wrap up my shopping. I not only thought this was rude but when I had a sale item that said it was a sale item, it didn't ring up correctly as it said on the sign. I told her about it, she huffed and puffed and then went to find the sign. She came back and said that it was the wrong item and that she would give me the discount but this would be the ONLY time she would do it. And it was in a rude tone of voice. I didn't appreciate her attitude towards shoppers and the store manager is also always very rude as well! Needless to say, I don't shop there very often! But I thought that other customers shouldn't be treated this way either. Pat Chandler 6/21/11 I was shopping at your store #00963 in Simpsonville, Sc I had picked up 2 racks for the kitchen and a sign below them said $1.00 and a addtional 25% off, when I got to the register they rang up for $2.25, and although that is no big deal, the manager was so rude about it, stating she would not honor the sign and lose her job over $2.00, and then she rudely walked away. Customer service should be the number one priority in any retail business. I personally have been in retail management and the way the customer(being myself) was uncalled for and I personally will not be a customer in your store anymore. Padr49904 6/19/11 @RoyHughes That is a load of crap, they take every kind of card, they just don't give money back with them. They probably just didn't want to push the button and wait the few extra seconds for it. And I used to visit Dollar General more than once a day since it was so close to my house, but after working there for 2 days and quitting because of the atmosphere and the other employees I have decided to drive a couple extra miles just to go somewhere else. Jay 6/8/11 I worked for DG for two months. The DM forgot to input my paperwork for payroll and I didn't get a paycheck for three weeks. So I kept complaining about it to HR, payroll and my DM. Guess what? They finally gave me three weeks pay in cash. But I got a write up for it because it made my store under for profits that week. Then the DM brought her kid into the store. The kid screamed and yelled at me because we were out of her favorite type of soda. I had ordered it but it was on back order. Not much you can do, right? The kid told her mom who came in and yelled at me in front of the staff and the customers. Then she told me to not bother returning to work because it was obvious that I cared more about a paycheck than the company. Well, since she tried to screw me out of three weeks pay, I kind of had no interest in actually working for them anymore. But when I called HR about her, I got told that I had threatened her kid and that I had quit for no reason. Yep, they treat their people like garbage and have a policy of assuming that everyone who comes into the store and doesn't buy something is stealing. I watched our DM call up LP because a customer changed her mind about something and left it on the register. That meant she was stealing! What a messed up company! Rachel 6/9/11 I went to Dollar General #11075 this morning to purchase a few items. While I was in the store, the manager, Darlene came up to me and demanded that I give her my purse. She said that they were being audited tomorrow and they have had a high count of theft. Therefore, I had to leave my purse in the front of the store while I shopped. I took this very offensive. That she pretty much accused me of stealing. No one has the right to take their customers personal belongings such as purses just so they don't get anything stolen from them. She said that they also take diaper bags and any other big bags that come in the store. This is not right and you should not let your employees or stores be allowed to do this to people. It was kind of humiliating, especially when other customers in the store are watching as she tried to take my purse. Don Layman 6/9/11 I am terriblt disappointed to hear on the news that Dollar General is considering selling beer in their stores. WHAT IS THIS WORLD COMING TO ??? I have always considered Dollar General to be a "family oriented" store. I hope that you will give serious consideration to NOT making this decision. I am not trying to be naive, but I take my grandchildren there to shop and buy...and I do not want them exposed to the sale of alcohol there. Please reconsider...and consider the effects this will have on children who are in the stores with parents Brad H Williams 5/23/11 I always thought D.G. was an OK store with decent prices until today, an employee thought my daughter and friend were shoplifting. The employee called the cops. the cops come in the store wait for my daughter to pay for @ 175 bucks worth of stuff I will call it. As they pulled off in the car the cops pulled them over for suspicision of theft. This is not the first time that the cops of Hartselle, Priceville Alabama to name a few have harrassed my kid actually my whole family. Nothing worse than a bored cop in a small town. But the Dollar General employee calling the cops for suspicion of theft. Well nothing was stolen the cops found nothing, but now because of other reasons the car gets impounded. which could have been avoided if the Dollar General Employee would have followed procedure.... Well I assume you don't let the suspected thieves drive away. Well just another case of the poor paying for bs. Big thanks to Dollar General and Priceville and Hartselle PD. Y'all kiss the backside of my lap. #1401- Part 3 5/23/11 Is headquarters going to do anything? I cannot seem to contact anyone by phone regarding this matter! My new Store Manager insinuated I was lying when I called in on May 22, 2011, letting her know I'd been sick and awake all night, and wouldn't make it in. I don't ever call in. I'm out for a few days on bed rest now. I can't afford to be. However, I'm having some serious health issues. I feel she will retaliate again. This is absolute harassment!!! By the way, Parts 1 and 2 are rated poor as well!!! Pissed off customer!!!! 5/23/11 I have a complaint on one of your employees and I do not know how to report it or who I should report it to..She works at the dollar general 4308 S Washington St, Amarillo, TX 79110,I felt UNWELCOMED there and when I called the store it was the same woman that answered and she made a "THHHHH" noise at me over the phone,you know the noise a 3 yr old kid makes at their parents when they dont get there way.All I know is that her name is DORA!!! And she works at the store that I just posted...I want something done about this or as god is my witness I will take it into my own hands....tell me how I can get this woman put in her place by this company..I have never in my life felt so unwelcomed at a place and what is so bad in her life that she has to go up to a place of buisness and treat her customers like shit?I want something done about this!!!!!!!This is suppose to be a family friendly place to shop and I felt none of the kind!!! Joan Gamel 5/24/11 There is a young man working in your store on Conners Rd., Villa Rica, GA that is without a doubt the best employee that I have seen at any of your stores. I was in the store on Monday, May 23rd around 12:30 p.m. when an elderly man came in to get out of the hot sun. He had been sitting in his truck waiting on his wife to shop. The young employee got the man a chair for him to sit down and cool off. He asked him if he wanted anything to drink ( soda, water, etc ). While showing concern for the elderly gentleman, he also waited on his customers all the while being very friendly, courteous and professional. I don't know this young man's name but I wish all employees, everywhere, were more like him. I left there with a good feeling. john 5/24/11 I am writing about the Dollar General store in Madison Heights, Virginia. This store is less than 6 months old and the parking lot looks like a garbage dump. There are more cigarette butts in the parking lot than you can count. The grass is full of paper cups and fast food bags. I have watched them sweep the front sidewalks, and all he did was to sweep all the butts and trash off the sidewalk and into the parking area. I have also witnessed employees standing out front smoking, and watched them flick their butts into the lot. I have called the store Manager about this, and to say he was apthetic would be an understatement. His main response was "we sweep the sidewalks once a week, what more do you want us to do?" I want him to get his lazy butt out there and clean up his store, that's what I want him to do! I have no problem with the store itself, it is clean and neat inside. And except for the asst. manager, I enjoy shopping there. But the asst. manager is just plain creepy. He looks at you like a serial killer would, glaring at you with his head half turned and chin in his chest. You ask him a question and he looks atyou like he is either really annoyed or he his going to knock you down! He has the personality of a brick! Clean up the parking lot and give the asst. manager a labotamy and you will have a perfect store. 5/24/11 There was no 0 for the rating so I HAD to give you a 1. I was in there today and after a twenty minute wait a new register opened and the man, Henry, said for the next people to come up to the register, so myself and my two friends with me approached the register. He was VERY rude, told us we were not nice because we should have let someone else go in front of us and stood there looking at my items, I asked him to please ring up my items, he continued to be very rude, threw my reciept at me and called me the B word. I called the store and they refused to give me the corporate number. John 6/6/11 Why the heck do you not accept master card by now??? you just lost a $50+ sale as I could not use my credit or debit 'Master' card how stupid!!!! I went to Ollies instead they have their heads turned on and they got the sale, get into the 21st century guys your loosing money!!!! I cannot be the only one who will now avoid dollar general as I do not carry cash. Regards John TINEKE 5/31/11 YESTERDAY, MAY 30 2011, I WENT TO THE DOLLAR GENERAL IN HAUGHTON, LOUISIANA THE ADDRESS IS 120 S ELM ST. I WENT THERE TO BUY SOME BIRTHDAY CANDLES FOR MY DAD BIRTHDAY. THE CANDLES DID NOT HAVE A PRICE ON IT. SO I TRIED TO GET THE CASHIER ATTENTION SHE WASNT BUSY, I CALL FOR HER 3 TIMES SHE DIDNT RESPOND. WHEN I CALL FOR HER THE FOURTH TIME HER CELL PHONE RUNG. SHE ANSWER HER CELL PHONE, AND SAID TO ME DONT YOU SEE THAT IM ON THE PHONE, CAN YOU WAIT. I GOT VERY UPSET. I SPEND A 200 DOLLARS A WEEK THE THERE. WHEN I ASK THE OTHER CASHIER FOR THE MANGER. COME TO FIND OUT SHE WAS THE ASSISANT MANAGER HER FIRST NAME IS PAMELA. BUT I WILL SPEND MY MONEY ELSE WHERE LIKE THE FAMILY DOLLAR Tina Kidd 6/1/11 I worked at the Dollar Store in Crab Orchard, Ky for over a year. I was Asst mgr after only 6 months. I missed only one day the whole time I worked there. Stayed over when needed and came in when needed. I was forced, along with otheres to work off the clock for 30 minutes to a hour everynight. 2 days after I gave my 2 weeks notice, I was called on Friday night and told not to bother coming in anymore, that I had been replaced. It was told to the District Mgr Robert Donaldson, that I had quit with no notice, and he blackballed me as not being rehireable. The manager I had was fired just recently for working employees off the clock and I am still not able to return to Dollar General Store as an employee. I loved my job, and have had customers come up and tell me they missed me and I should come back. But, because of a lie, I can't. I am contacting an attorney about getting back pay for time I was forced to work off the clock. Maybe they will offer my job back. anonymous wellsboro pa 6/2/11 Hi The Dollar General was a really good store for a long time. Then just recently all the old empoyies and managnent got fer up with this company and left. Know all the new people that work there are rude and disrespectful of the customers. This store consistantly rips the costumers off, I pesonaly have been over charged 3 times know so I will not be back. The way they are doing this is to advertise or just price and item lower then the register rings it up for. It is now cheaper to go to anyother store than a DG store I am starting to believe this may be the new store policy............... Deion Brown 6/2/11 I go into the Dollar General store on the corner of Karlov and Roosevelt in Chicago Il, a few times I week and after 5pm the busy part of the day they refuse to open more then 1 cash wrap. So I I'm writing this to let you know I have created a video of the long line and I also have placed it on YOUTUBE under the name of "long line @ Dollar General on Roosevelt on Karlov" and this needs to change or I'm gonna film your store everyday and make a post to YOUTUBE under the same name. Sincerly. A Shopper. cin 6/2/11 I work at a dg....it was grwat at firsst made backup key in two months we opened the store...have still been part time only even thou i work 35 to 40 every week.now i have a woman harrasing me. Callin and complianin but she never comes in store she is someone i know personally. Now my dm gave me a option. Give up r key. Or next time u get in teouble ur fired wtf plz help Discount Retail Manager 6/5/11 After reading several pages of complaints about Dollar General Stores, it begs the question - What is corporate doing to change their public image? I work discount retail management, and although it is impossible to please every customer, it is not impossible to provide great customer service. In the end, all problems have a root cause. If you don't hire quality people an set your expectations of professionalism and proper conduct, you won't be able to provide a good service to your customers. You're making a profit now, and that's well and good...can you imagine how much of a profit your store/company can make if customers seek your stores out because the prices and the experience are great? DG Corporate, are you listening?!?!? Do you even shop at your stores, or is the expeience too unpleasant? Karen Rae 5/24/11 I have a few issues with my Dollar General here on Isleta Blvd SW Albuquerque NM. I have been a faithful customer of this store since it opened. In more than one occassion I was treated very rudely by a couple of employees. Talking to a manager did absolutely nothing. My biggest issue is the store hours. On the front door hours are stated 8am to 9pm. In more instances than I care to count, I have stopped by to find out the store has closed a half hour to an hour before the designated time. Maybe the employees feel it's ok to leave early to catch a movie or get to dinner but I have to say it is disappointing that a national chain like Dollar General allows their stores to be as average as some second rate mom and pop business. I for one find it worth it to travel down to the Family Dollar down the road. DEBRA BOGGS 5/26/11 I LIKE JUST ABOUT EVERYTHING ABOUT YOUR STORES. I AM WANTING TO FILE A COMPLAINT ABOUT A OKC STORE . IT IS LOCATED OFF OF NW 36TH AND MACARTHUR. THE PRODUCTS AND PRICING ARE GREAT, BUT BAD HELP IS JUST ANNOYING. WHEN ASKING A PERSON THAT WORKS THERE A QUESTION TO HERE " I HAVE NO IDEA" IS STUDID. IF THEY ARE EMPLOYED THERE THEY NEED TO FIND OUT . WHERE DO YOU FIND THESE PEOPLE?? Tiffany 5/27/11 Not long ago I went into a Dollar General in Nederland, TX, and spent about 30 minutes in the store. I had a basket full of several things, and by the time I got to the check out line, the cashier informed me that she can only take cash or check...no cards. The debit/credit machine, apparently, "went out" earlier that day. I understand things like this happen, but 1.) there was no sign on the door saying so, which I would think to be common sense, considering most people in 2011 only carry cards on them and 2.) the cashier acknowledging me in the store previously, knew I was there, and not once chose to bring up the fact that I should only waste my time shopping if I had cash or check on me. I wasted 30 minutes in the store, with a 3 month old in tow, and had to leave my buggy at the register because it was apparently too difficult for the cashier to give fore notice that the credit machine was down. Oh, and she couldn't input my card number manually because their computers are not equipped to do that, and looking at the computer, she was right. It looked like something from 1990...perhaps it would be beneficial to update some of your technology? Becca Morel 5/27/11 I was a regular customer at Dollar General Hwy. 70 Connellys Springs, NC. Recently, things have changed and I no longer shop at that store. The manager or lack there of, has no skills in customer service or being professional. Walking in the store you are greeted by a group of employees, including the manager on a smoke break. Nothing is more welcoming than a face full of smoke to welcome customers. When you are done shopping, you must wait for someone to check you out because they are still outside.The employees are not even dressed in professional clothing, the manager wears shorts and looks far from the part of being over a store.It is a shame that Dollar General allows such unprofessional people to run there store. I will simply shop elsewhere. Word of mouth is your worse advertisement and many people I know have moved to other stores where the customer is more important, than a smoke break. Jerry Godwin 5/27/11 I bought a defective item that I tried to return, but was turned away & treated like a fool. I have e-mailed corporate 2 times & called 4 times. I have gotten no response & still am @ a loss w/ this item, not to forget feeling like a fool & so much waisted time. Dollar General gets a F- in all catagories & will not get another penny from me. I go to Fred's now, they are so nice & helpful. NEXT!! Thyra Smith 5/30/11 Our complaints here in Alabama is we are hearing you are going to start selling alcoholic beverages. If this is true we hope you you will think this over before this happens. Almost every time I go to town I go to the Dollar General. It seems like a family store, but it want be if such takes place. Don't you feel that THERE IS ENOUGH problems in this beautiful World God created? No one knows when GOD will return not any preacher or any individual, but HE will return some of these times soon. Be ready to go. There are many people that is against this not just me. jennifer 5/29/11 Dollar General demeans ALL women by forcing them to ask for pregnancy tests as if getting pregnant is shameful. I will never again shop at a Dollar General after experiencing this archaic, disrespectful policy. I am the primary "breadwinner" in my household and I have to go and ask permission from a store clerk to buy a product to tell me if I have conceived. Shall I wear my poodle skirt and go fix my man a scotch and water as soon as he walks in my perfectly clean house? Who do they think they are? Disgusting Chauvinistic Pigs!!! is who I think they are!!! Kelly 5/21/11 The reason I give this poor rating is due to the incident on May 20, 2011 with the Bolivar, MO store. I had business in Bolivar that morning. I had stopped there to purchase some things includeing a "Everpet 2 quart metal dog dish". After paying for my purchases the cashier loaded up the merchandise into the cart for me to put into my vehicle. Which I thought was nice of her to do. Once I loaded the merchandise she even saved me a few extra steps by meeting me to retrieve the cart. That isn't my complaint. My complaint is once I got home the dog bowl wasn't among the merchandise. So I called the store and asked if the bowl was left there. She said it was. I asked her if I would be able to retrieve that merchandise in the Buffalo store since I lived East of Buffalo.(That makes the Bolivar store 30 miles from where I live) She told me that her manager would be there at two o'clock and would find out and would call me and let me know. I waited, no call. So I called the manager and asked him. He tells me absolutely not. I told him fine, I would be there sometime to pick it up and I would never set foot into that store again. Which he seemed as if he didn't care. After I sat down and thought about the conversation with that manager, it wasn't worth driving 60 miles round trip to retrieve a bowl that was over looked by an employee. So I decided to PURCHASE, AGAIN the same bowl at the Buffalo store. I think it is very sad that the stores can't work with each other to help out their customers. If profit is more important than the customers, I feel very sorry to see a thriving store slowly die off due to mistreatment of a customer. Personally, I think Corporate Headquarters should come up with something to help the customers out. I mean the cashier knew the bowl was left. I had the receipt to prove the item was purchased. So how hard would it have been to have had the manager call the other store manger to verify the merchandise was left, given my name. Once I got there I would have been more than happy to show my ID to show who I was and the receipt. Come on how petty are you people? Linda 5/21/11 I shop at DG and have turned on a lot of people from church to shop there. But last night at store #07477 I was behind a women who was being checked out by the cashier. The cashier and customer knew each other, talking about the 8 police cars in the neighbor hood at so and so's house. The cashier started to check my items out, I was ready to pay, but the woman and cashier was still talking (the customer) was standing in front of debit machine. I asked her if she wanted to pay for my items. if not please step away so I could use the machine. She took one step to the left, I swiped my card, put in my pin,and waited, waited, waited then broke into all the talking and laughing and asked the cashier to please press the debit key. I did not get the cashiers name (no name tag)and to top it all off, there was so many cars parked into the fire lane the the medic truck had to double park to get into the next store. Nicole 5/21/11 Poor doesn't even begin to describe it. My cashier was so incredibly rude to me I now have a migraine because my blood pressure went through the roof! As soon as she saw my coupons she became snippy at me. We had a disagreement about the order my coupons should be scanned and when I asked why she just repeated herself. When I ask a question I expect to be answered. I expect it of my 6 year old and I expect it in customer service. Then she did not bother to tell me my total, went on to the next customer while I was still standing at the counter with my children, and did not even put my bag where I could take it. I had to turn the turntable myself while she continued to look the other direction. I have worked in customer service and this is NOT it! I had customers cursing me out and calling me names but my job was customer service and that does not mean being blatantly rude to ANY customer. Plus this store is ALWAYS cluttered. Every time I go in there there are stacks and stacks of boxes blocking the aisles. As irritating as that is the customer service is simply atrocious! This store is in Minonk, Illinois. an uhappy emplyee 5/21/11 I have been with the company now for a little over two years! I work with some nice people! I just walked out on them today! I think the manger is very rude to not only the workers but also the customers! He as a very poor attitude! anna carter 5/21/11 I WAS IN YOUR STORE LOCATED ON PENNSYLVANIA AVE IN BALTIMORE MARYLAND 21217-3115 STORE NO. 11953 ON MAY 05,2011 I HAD SPEND $53.OO AND HAVE NOT RECIEVED ALL MY PRODUCT I CALLED AND WENT BACK TO THE STORE TO LET A FEMALE MANAGERS KNOW THAT I WORKED TWO JOBS I SOMETIMES CANNOT GET BACK TO THE STORE IN TIME, SO WHEN I WENT TO TALK TO THE MANAGER FEMALE SHE TOLD ME TO CALLED THE OTHER STORE MANAGER JOE I LEFT A MESSAGE FOR HIM NOT YET HAVE I RECIEVED MY MISSING ITEMS THIS IS NOT THE FIRST TIME IT HAPPEN TO ME, I TOLD THE FEMALE MANAGER TO CHECK THE CAMERA I HAD MY SLIP THIS STORE HAVE differant managers this time, but what i think the cashier dont check to make sure i get all my bags cause they have this rolled around cart that turn with the bags attach to them and i think she gave my bags to another customer so im still waiting for the manager joe to called me i will write to the corporate office mistreated customers and employees 5/22/11 I don't think it's fair to customers to not sell them the products that ring up for a penny. The cash registers should be fixed so that they won't do that. If a customer really wants the product, they should be able to buy it. Also, employees are often treated very ugly by the managers in the Dollar General stores. I know one manager that fusses his employees out in front of the customers. It seems that is why there is such a large turnover in the employees. It is very rude to do this. If the manager has a problem with the employee, he/she should talk to them in private. Also, one manager accuses some of his employees of being short on the money, but somehow it equals out the next day...so it looks like the managers problem instead of the employee. coolgurl1267@hotmail.com 5/23/11 I was in store # 1097 yesterday to purchase I bag of ice. After paying for the ice, the cashier and I went outside to get the ice and there was not any to sell. The cashier the told me (not asked me) to get my receipt so that she could refund my money. On the way back to the register she had conversations with at least 3 different people all while I was waiting for my refund of $1.36 for the ice. I finally interrupted her and told her that I needed to get my refund because I was in a rush. At this point she called the manager. He came to the front and proceed to have a five minute conversation with the cashier about the ice order, which by the way did not concern me since they had my $1.36 and at this point 20 minutes of my time. I then told the manager that I needed my refund so that I might leave. He ran the refund then gave me the $1.36, then flipped a refund receipt to me. He told me that I had to sign it. I told him that I was not going to sign the receipt because I was simply getting my money back for a product that was not in stock. He yelled at me and told me that I had to sign the receipt. I told him that I was not going to sign the receipt. He got loud in front of the customers and told me to get out of his store and never come back again. I responded in the same manner and told him that All I wanted was a bag of ice and I couldn't even get that from "his" store so there was no need for me to ever come back anyway. Rochelle Williams Kansas city 5/15/11 i shop in doller store 2652 kansas city parvin rd.phone 816-453-4804 a new manager sean peyton took over there i happen to have very big boobs 39f and he was leering at me cant a black lady shop in peace and feel safe anymore i may sue Oneida NY 5/16/11 Hats off to the Oneida Dollar General Manager James! At my suggestion that the Cosmo Mag placed at eye level of my four yr old grandson with Carmon's breast showing, be relocated, he immediately removed them from the rack. I will continue to shop there. s howe 5/16/11 we were so happy to get a dollar general store in the town of greenwood,la 71033. when it first open it was so clean and the people were so frindly and caring. with in the past year. i have seen it gone down hill. from and clean, nice place to a nasty, junky store. i have heard some of the employees talking about inappropriate things. you shouldn't hear in the public place. i know i'm not the only one. because several of my friends have noticed the same thing. some of the employees are rude and uncaring. we need a store in greenwood. but, if this continues i'm sure the people will go other places.. please, do something about our store.. Tanya Billodeau 5/16/11 I went to one of your locations yesterday and had a very bad experience. myself and my family shop dollar general often and i have never encountered an employee as rude and nasty as i did yesterday. i tried to he contact the store manager but was unsuccessful due to the same employee , as soon as i left i called and she answered and told me she was the manager, and clearly she was not. I will not go back to that store and nether will my family. i am also going to post this on websites so other people will be aware of this employee and her sheer lack of respect and customer service.I have NEVER felt or been treated so poorly . Also she did this in front of other customer who seen and heard this poor poor customer service. I always shop dollar general, but i am now going to shop family dollar, they seem to have a good grip on how to treat there customers. thank you Tina Smith 5/20/11 My experience at Cuba, MO store #1201 was not very pleasant. The manager on duty named Tammy was rude to the cashier and customers, I asked her where something was and she pointed in the direction. She did not smile nor was she friendly. I would like for something to be done about her attitude. I was not the only customer in line complaining about her. There was a long line and the cashier called for her to open her register and she smarted off and said you needed me for 2 customers...When there was clearly atleast 4 people in the line. Everytime I have been in the store she has never been pleasant and I just don't think it is good for the company,having not only a worker but a manager to be so rude. So if something could be done about this I would really appreciate it and I'm sure I'm not the only customer who agrees with me. Thank you for taking the time to read this. Jay Jay 5/16/11 I shop at several Dollar Generals and I have been increasingly disappointed with the condition of the stores, the lack of customer service and the quality of the merchandise. I recently shopped at a store in Buda, TX and purchased a bottle of vitamin C that was supposed to contain 60 tablets. The bottle was totally sealed and looked normal in every respect. When I opened it later that evening (after 10 pm) I could tell at a glance that there were less than 20 tablets in the bottle. Obviously defective. The bottle was purchased on Saturday and I attempted to exchange it on Monday. Before I could even tell the clerk what happened, she said 'no returns if the seal is broken'. I tried to explain to her the circumstances and she told me I should have called. I pointed out that the store isn't open at 10pm on Saturday and she said I should have called on Sunday so they could document it. I professed to be unaware that I should have called(definitely not what most stores expect you to do) and also expressed astonishment that she would believe a phone call but refused to believe me as I stood in front of her. She confirmed that this was true. In all honesty, I felt like she was calling me a liar and just kept repeating that I couldn't exchange a bottle with the seal broken. When I asked to speak to a manager she claimed to be just that. Customer service was not part of her vocabulary and obviously not part of her training. That is one store I will no longer frequent. S.Hood 5/17/11 Store #02486 4901 Palm Beach Blvd Unit 11 Fort Myers, FL 33906-3250 Today I had the worst experience during a visit to the above referenced store. I was mistreated and I want your office to be aware of what “Policies” are being implemented at this location. Your employee Randy rang up my items, the receipt total was $90.26. I paid in cash and he left the register to go to the back of store. The total seemed higher to me than when I was adding them up while shopping so I reviewed my receipt. That’s when I noticed he charged me twice for cat litter. I called him back to the register and explained that I was charged twice for one item. He indicated that he could correct his mistake with a refund and asked if he could see my ID. I showed it to him and he took it and started typing my information into the computer. I told him to stop entering my information and that I don’t want my information on file when I wasn’t returning anything. I have had problems with identity theft in the past, and that is why I paid you with cash. He said that that wasn’t his problem and if I wanted my money back I would have to give him my personal information. I said this is ridiculous this was your mistake, and asked him to put his information in the system. He said no. I told him I wanted to speak with a manager and he said he was there alone but he would call him. He went to the back of the store and after a few minutes came back to the front and said that his manager told him I could either give him my personal information or get out of the store! By this time a long line of new customers had formed and I was very embarrassed. One of the new customers worked at that store last week, but she said she was no longer employed there. I explained what happened and she told him that he was wrong. She said that the gathering of personal information was only done in the case of a refund not a clerk error correction. She offered to give him her information and he said no he couldn’t take it. I offered to give a alternate address such as a work location and he said no. She said something was wrong with this and I should call the police. I waited for 40 minutes for the officer to show up. As he rang up new customers he told them that I was refusing to give out my personal information for refund and that is why the line is so long. It was a terrible way to speak about me. One other lady who was in line to witness the original encounter told them that wasn’t the case and he kicked her out of the store too. I don’t know her but he said she was harassing his customers. His customers said that they didn’t know what he was talking about. Once the officer arrived she said I would either have to walk away without my refund or give my personal information because they were a private store and this was their policy. I couldn’t believe it. To my mind that is stealing! I said why doesn’t he just give me another cat litter? She said it’s against their policy and she can’t do anything and I need to leave because she has important things to handle. So I gave him my ID and returned everything! And he gave me two return receipts which seem very curious too. I shopped at that store two to three times a month for over 10 years and have never been treated this way in my life! Your policy is a violation of my right to decide who I give my driver’s license to and should be looked at more closely. Your managers response to the young man’s’ concerns was awful! Sincerely, Ripped Off #1401 5/17/11 I really like my job, however there are many recent problems with this store. The store is really small, old, and the backroom has barely enough room to walk in let alone to receive a truck of freight. Our old store manager was recently let go. We now have one that's being borrowed from another store. Well our freight isn't getting worked; it's on the floors and taking up the back room. The new tactics aren't working for our store. The scheduling is ridiculous. We receive two trucks a week; we aren't getting the first one put up before the other shows up. We need a full time Store Manager with better scheduling tactics. The one we have now is too focused on going back and forth to both stores. We had a better system before, our truck was getting worked appropriately as it should. The scheduling was more acceptable before. Customers are becoming more angry at the check outs, due to the scheduling tactics. For instance, on a night shift there's typically only two employees, one cashier, and one shift manager. That isn't working for this store. The amount of sales, business, and clientel are abundant. Example: Shift Manager is on break for dinner, cashier needs assistance with a void, return, etc. That Manager is supposed to stop eating/break to help! #1401- Part 2 5/17/11 The type of management now is causing a hostile environment which is against company policy. Employees aren't getting their breaks,etc. It was said to me by this new manager that no Manager is to leave the store without another manager present in the store; if that is indeed the case or policy then there should always be two managers in this store at all times. If a person is on break, then they should be able to go get some food somewhere, also if there's no other manager there and a manager needs $ from the bank for change; Do you lock the door and stop business and sales? This is improper management and business skills and should be looked into by the highest of Supervisors, as I'm getting no where with DM etc. I do not want retaliation, for which I feel that will happen. However there are many other topics I need addressed concerning this stores' operation. I'd like to speak with Karen or Kathleen on such matters. On May 11, 2011, the Assistant Manager was okay to leave the store with no other manager present to go to the bank for change and make the deposit, I was informed by the new manager it was not okay to leave the store for any reason, unless another manager was there as well. It this a nepotism/ favoritism situation? On May 9, 2011, as I made my store safety check, I found that the back door was unlocked. I'm not allowed to open nor lock that door as I am not the Store Manager, and have no key for it. I then called the new manager, she asked me loudly, how the hell did that happen? I replied, I do not know. She hadn't long left the store. She then told me to get the key out of the safe and lock it. I did. I have been left alone in this extremely busy store two Fridays ago for approximately an hour.This has happened before. I'm told not to work off the clock, when I try to clock in the register will not allow it even with trying to override it. One Manager one store, not two stores. I've been given mostly nights when I've let her know she tells me she's had to do it. Of course, with sitters. I do not have sitters. My 89 year old Grandmother who can barely walk is trying to care for my young children. I'm the fourth key, there are three more above me, of which their children are either grown or much older with sitters. I've not spent hardly any time with my children for the scheduling that's been given me. The kids go to school all day, I work all night. I am the soul provider for them, as I am a single Mom. I never see them. I feel there's too much favoritism/ nepotism going on at work, as far as to say they're trying to get rid of me, and make me quit or get fired. My 6year old daughter leaves me letters on the dinner table,"I HOPE YOU FIND ANOTHER JOB, MOM"." WE LOVE AND MISS YOU VERY MUCH". I'm missing out on their tender years,for which I can NEVER get back. This Managers' heartlessness is destroying my family, as well as #1401. I like my job, customers, etc. The customers like me, they've seen what this has done to the store and other employees. I'm not the only employee this new manager has affected. I was to take over fourth key in Nov. 2009, I did. I've never received my retro pay from that time until now. I emailed my DM. I spoke to my Store Manager and her; still haven't seen it?! Do I have to contact the Better Business Bureau? Labor board? How will I support my children if retaliation occurs?! Shirley Emanuel 5/18/11 I beleive that the assessment test that they give you in order to be hired is ridiculus. They should look at job experience and work record. Gayla Brittain 5/18/11 My family lives in Immokalee, FL. We do not have a Dollar General Store in this town. The only Dollar General, near our location, is either in Labelle, FL. which is 35 miles, Lehigh Acres, FL. which is also 35 miles, or Naples, FL. which is 40 miles. I am curious why Dollar General has not considered opening a store in Immokalee, FL. At this time, we have two Family Dollar Stores. This is a farming community and is a seasonal area. The farm workers move North for the summer months. They start leaving this area in May and they return the first of August. However, there are year round residents. The two Family Dollar Stores that are here now, are busy year round, as that is the only stores of that type in this town. This town consists of a Winn Dixie, Goodwill, 2 Family Dollar Stores, numerous convenience stores. Would Dollar General consider opening a store in this location? never going back 5/18/11 ok i should start by sayin i was in this dollar store about 2months ago an the cash lady about got in a fist fight with a some1....i went in the store at phelps,ky today to bring a grill back an soon as i walked through the door the lady says to me in a smart way U GOT UR RECEIPT....i told her yes i got it an in no way being smart i ask her if i didnt hav itwould i still have gotten taken care of(maybe i should hav worded it better to her)...well shes like no its not are fault in a smart tone....her an her manager look at it an they see the problem....the manager ask me if i want another 1 an i told her i think ill get it at wallmart an as soon as i say this i can here the blonde loud enough u can here it across the store dont u get smat with me,,,i told her i i dont no how u keep ur job treatin people like this...i was about ready to jus walk out i told her what i was going through wsant worth 10buck....ive never been treated this bad an me an my family that has shop there for years will not step foot in there doors Heaven 5/19/11 I love dollar general 7323 rayne la Laura Dove 5/19/11 If you are a contractor don't ever do work for Dollar General. It takes about 6 months to get paid Lisa 5/13/11 Clover Valley Bite Size Frosted Shredded Wheat next to the empty (still) spot for Kellogg's Frosted Mini Wheats as a comparative alternative? It would closer compare with the gravel in my driveway. Just sayin'. april 5/14/11 I used to work at the dollar general store in 10238 as a keyholder in anacoco, la. My manager there has no people skills or interaction skills once so ever. I had hardly ever called in sick the 5months I was there. I was off one monday, called in sick tuesday and off wednesday. I was still sick that thursday but still came to work. I walked into work that afternoon and my manager was there, I went to buy a drink before my shift started and stated i was still sick but came to work anyhow. she rolls her eyes at me like i was some liar then walks off. later she brings me to the office saying i needed a doctors note cause i was out for 3 days. first i wasnt out for three days only one. second i cannot afford to go to the doctor for a stomach virus cause you cannot treat a virus on the systems. the point is she was rude, arrogant and tried to make me feel like crap. first of all, she has a assistant manager who she always sends to other stores to work, she has another key holder who she either makes works as a cashier or stocker, which shows she has no planning or management skills. you dont have your third key as a cashier unless you absolutely have to for reasons such as this.. someone calling in sick. she would also make me close all the time while this other key holder came as a cashier or stocker. i was scheduled 4 days in one week to close and this other key holder was either off or came in the mornings to do her bidding as a cashier. she had plenty of other cashiers to do their work but didnt schedule them. i was fed up with this bullcrap.. i have a life too and should always have to close. she would change our schedule times of work and swear up and down she didnt.. she writes this in pencil so we cannot detect when she changes it. i was fed up with this unfair treatment from her. i worked my butt off for this woman but she has no tact. she would get mad at me for what the other key holder would do like she didnt sign off on the log at night well the manager came in that day and slammed a box in front of me and started raising her voice like i was a child. but when the same thing happened to the keyholder a few weeks later she told her it was ok that things like that happened. but yet i get yelled at.. sounds like fairness to me huh.. you can ask any employee in that store and they will tell you how she gets praised for no reason while the other keyholders and cashiers get treated like crap. i quit that day i came in sick cause i am 33 years old and i will not be treated like a child. that manager has no people skills at all.. she is a liar and even the customers have complained and even reference her as "the evil woman" lots will not go in when they know she is there. you also might want to check the inventory or loss.. cause when we get someone else inventory she will not let that other store know.. she will sell it.. it makes her loss look smaller. i thought this was stealing but she swore me to secrecy but it is on now. she also reference black people as the "N" word which i think is a polling since i am no where prejudiced. i think she needs to be checked for integrity. christine clifton 5/11/11 I worked for dollar general in muskogee oklahoma at a brand new beutiful store on york street. It only lasted a little over a week cause all three managers Linda, Lynn and Andrea r the most hateful people i have ever met in my entire life. My very first time i was on register they just left me by myself with no training. Thank goodness the register r set up that u can just read what buttons to use for different paytypes and such. But i still made a mistake by accidently giving a check back to a customer out of habit of my previous job, if someone would have been with me training me it would not have happen. I offered to pay for the check on the spot, but Linda said "no". But for the next few days i was ignored, snaped at when i asked questions ect.... On my last day there Lynn and I both came in at 10a.m. by 2p.m. Lynn was at my register purchasing food. she then when to the break room and ate,she was gone about 20 minutes. She came back to the front and began stocking HBC products. I asked her if it would be okay to go outside for five minutes, she said not untill relief comes in, well relief wasnt scheduled to come in untill it was time for me to go home, so therefore i just left "quit". I don't see the difference in me waiting on customers alone while she eats than it would be for her to run the register while i go outside for five minutes, expecialy since every day before that they were letting everyone including me take a 10 min. break every 2 hours. In my eyes they were only being hateful because apparently they had decided they did not like me for some reason, but it did seem to change after the check incident. And i forgot to mention i worked for a different dollar general about 6 years ago and never had any problems i worked several months and put my 2 week notice in and finished the 2 weeks and still today run into the girls i worked with and we always have a laugh, i consider them my friends. I am taken very good care of by my husband, we own our home, our children r past babysitten age and about every couple years i get bored and want to work so i go to retail stores and get part time jobs. I remembered how i liked the last dollar general i worked at and decided to do it again. I am easy going and will do anything u ask and what i see needs to be done. I have always been praised by my previous bosses and feel that these grown women r very immatrely hateful. I also see it toward customers that have returns or other problems at this store. I strongly believe u should someway investigate these women. JoJo 5/12/11 The McArthur Ohio Store is being ran very poorly Its dirty and the Manager Amber stands around and talks all the time on her cell phone.. and most of the other employees just stand around and talk about people. I quit going in there all together and so has lots of other people in this town.. I really feel that she isn't qualified to run this store.. I watch people steal from here Its easy to do when you stand at the reg. FOR 15MINS without anyone acknowledging that ur even standing there. I have walked out of this store and went to Family Dollar to buy my items.. Please Do Something about this store...I miss shopping there.. Lorrie 5/13/11 I am a dollar general shopper in Perryopolis Pennsylvania,,though I like shopping at the dollar store,I would not give you two cents for the managers,rude,inconsiderate,people,,they cannot keep workers because they are so mean and hateful. I now drive out of my way to shop the dollar store.just because of these two women. they do your store no good,they should not work with the public. Most people in this town are complaining and going elsewhere. it is a shame because we live in a nice town..but everyone here has a horror story about these two women. I really hope something is done about this. Mrs. Smith 5/6/11 Management position may be a good thing in Claremont, N.C. Store #9218 It seems the current manager has plenty of spare time as he is noticed outside smoking 15 to 20 times a day. He even has a chair outside to relax while smoking. I also understand he likes to hire females (with plenty of cleavage showing) unless you happen to be a first cousin or maybe a close friend. It looks to me like upper management would do something to stop this but it might be a case of the right hand not knowing what the left hand is doing. So there's my two cents. megan 5/7/11 the dollar general in llyod, ky is very nice but the store manager ranae dummit and her manager megan mccoy are bestfriends and they treat their employees like garbage. they are making that place a whore house instead of a working enviroment. this is wrong and someone needs to do something about it. Sammoto Yomosa 5/8/11 I am so happy to have a new Dollar General store in my community, I do not have to drive far to pick up a few grocery items or household goods! Dollar General always have clean stores, stocked shelves, and low prices to fit my budget! Dollar General is like a mini WalMart! Kathy 5/8/11 brought a six pack of diet pepsi on May 8th, 2011. opened a can. tasted flat. looked at date on bottom of can. date was 1-2011. so that tells my the workers or whoever is responsible are not checking their merchandise. Had to make an unnecessary trip back to the store; with the price of gasoline, to get a refund. So i have decided it is not productive for my to shop at any dollar general store in the future. I will take my chances with walmart, target and the other major stores. your loss will be someone's else gain. good riddance to you all and to all a good nght Sarah 5/8/11 i work at the store in randleman North Carolina.. I love my job but lately it seams more of a problem to go to work all of the employees are fed up with the manager..we had a store meeting Sat. at 6:30 AM she cussed during the meeting called me out in front of everyone for something I didn't even do..i have had MANY customers complain about her how rude she is,how she speaks to her employees, she informed us that she is a manager and doesn't have to touch any freight and is NOT going to...we have lost many customers to her and one of our BEST employees tonight she is quitting because of the manager and the employee has been with the company for 8 years!! we are fed up with her and something HAS to be done about it..we have had many customer complaints about her and the corporate man has done nothing about it!!! so anybody that has ANY complaints PLEASE call the toll free number and make the complaint TAMMIE DELANEY 5/9/11 HEY DOLLAR GENERAL I JUST LEFT VOICE MAIL FOR CINDY PRYOR IN E OFFICE TO LET YOU GUYS KNOW ABOUT AN EMPLOYEE THAT LOST HER HOUSE IN THE TORNADO THAT OCCURED ON THE 27TH OF APRIL IN RINGGOLD GA TERESA STILES WORKS 6659 HWY 41 MANAGER CARRIE (UNK LAST NAME) I DID NOT ASK. STORE #03861. THIS STORE IS NEAR MY WORK WE ALL VIST SOMETIME DAILY TERESA IS ALWAYS BEEN HELPFUL AND HARDWORKING SHE ADVISED ME SHE IS LIVING WITH SISTER AND THE LANDLORD WILL NOT GIVE HER RENT MONEY BACK TO HER. ANYWAY YOU CAN HELP I KNOW SHE WOULD APPRECIATE IT. THANKS HAVE A BLESSED DAY DC 5/10/11 When I got hired they told me that they had a store for me. They never did call back after the DM and I had our phone interview. I called alot and left messages for the DM to call me and he never did. It has been weeks and you can not even get ahold of the HR DEPT to see what is going on. For a huge corporation the HIRING PROCESS is very poor. To get to speak to someone on the phone is next to impossible. ALSO to keep someone thinking that they are hired and they have a family to take care is unprofessional. I think you should look in on your hiring process for the FLORIDA area. VERY BAD PR FOR YOUR CORP. Very displeased, we shop at DG alot and would have loved to work for this company. MK 5/10/11 On 5-9-2011 I went in to Dollar General in Wahoo, Nebraska. I shop there often. When I checked out, the cashier rang up all the items and I swiped by check card, entered my pin, etc. The register had problems and wasn't working, so the cashier re-rang up my items on the other cash register, I swiped my card again, entered by pin, etc. I asked her, "What do I do if I get charged twice?". She said that this usually doesn't happen, but make sure to check with my bank to be sure. After I got home, I checked my bank account online and I was indeed charged twice for my purchase. I called the Dollar General store in Wahoo, and talked to the cashier that helped me. She told me she would notify the manager when he came in and someone would get back to me. She took down my phone number, etc. 5-10-11 I called the Dollar General store in Wahoo, Nebraska and asked for the manager. The person, Kent, I believe his name was, said he was the manager. I told him my name and he said that he was told about what happened to me on 5-9-11 but that he could not call me because he was not allowed to call outside his calling area (long distance). I told him that this was my SECOND long distance call to them! I asked him if they were going to do something about charging me twice. What would have happened if I had not called them? He said that I would be charged twice. I told him I WOULD NO LONGER SHOP AT THAT STORE! He said I have to call their "cash audit" and he gave me a phone number to call 1-700-200-1234, ext. 4757, Option #7. After I hung up with him I called this 1-700 number and it does not work. I went online and found the Corporate Office number (another long distance call) 615-855-4000. I called the number and told the lady that answered that I was given this 1-700 number, that I had problems with a transaction and she said "I don't know why they keep giving this number out." (the 1-700 number) "It's for in-store use only." Then she transferred me to another person and he told me that I would be charged twice, but they would notice that I was charged twice and they would reimburse me. He said to check my bank account after 8 a.m. Central Time on 5-11-11. I asked him, "How would they know that I was charged twice", and he said they could tell by my card number. I asked him what number I should call if I check my bank account tomorrow and I am not reimbursed, he gave me 1-615-855-4757, Option #7. What I want to know is why wasn't the manager knowledgable in how to handle this situation. He obviously didn't now what to do or how to handle this. He should have known how to instruct me on the process of how to get my money refunded: i.e., the CORRECT number to call for assistance, and that I would be charged but reimbursed. I should not have had to go through all this when the error was Dollar General's not mine. Managers not being allowed to make a call (regardless that it's long distance), if it is a customer service issue--that's just stupid! Aren't managers trained? Apparently not. Always wanting me to do these surveys on the receipt, concerned about customer service--PLEASE! This is no way to run a business! I find this whole situation ridiculous! patti herron 5/10/11 i was a store manager for 9yrs and i knom how very important it is to have a good attitude and enjoy working with people. i was so very glad to have adollar generalso close to us but have been VERY DISSATISFIED with the service there with the manager there called jan i dont know her last name she has a very bad attitude and is very rude she has been many times but last week really took the cake whenshe grabbed abox of cereal out of my two yr olds hands before i could get itto it scared him and he began to cry to top off everything while im putting my debit card thru she stands their berating my little grandson making him cry louder and people behind me shaking their heads at hearing hwer remarks to a small child i was told to report it. BY THE WAY MY GREAT GRAND SSON DOEST WANT TO STOP BY THERE ANYMORE AND NEITHER DO I i liked the fact this store was close and we spent lots of money there for that reason but now ill take my businesswhere yheres not any rudeness and people respect anwant your business its not the employees ITS YOUR SO CALLED MANAGER thank you for listening hope something changes up there Kathy 5/11/11 Its always nice to be able to drop by your area Dollar General Store for items to avoid the big stores. However I will never go the the Dollar General on Chambers Drive in Booneville Ms. again due to the smell when you walk in the front door. Thought at first it was dead mice but it continues now for 6 months. Has to be the refrigeration unit. Called the Corpt. office about this giving them the opportunity to correct before calling the Local Health Department for inspection. Amanda Blair- Gowen MI 5/5/11 After recently visiting your store located in Greenville MI I will never purchase another product from your company! I experienced the WORSE customer service I have ever encountered! Not only did the employee greet myself but many other potential customers at the door and make us move our vehicles in a very distasteful manner, she also stated that we takenour business else where! this was all due to us parking along the vurb outside of the store because theren was not ONE open parking spot!! I went into the store after she threatened and disrespected myself and several other customers only to have her harass my husband to move the car, which he did. The employee followed him and wroteb our license plate and then came into the store. At this point several would be customers drove away and did not make any purchases due to the horrendous behavior of this employee,many whom where elderly!!! I myself was attempting to grab one item,thus the reason I didnt find it to be a big deal that I park curbside, only to hear the employee return into the store to trash talk evry customer she just detoured from the store!! I put my item down and walked out and the employee and the cashier followed me outside for a second time! At this time I turned around and exchanged words with the out of line employee and her side kick! There were new customers about to park where we were originally park (due to no open parking spots) only to be treate the same way and leave without making a purchase. Mind you this is in a strip mall and there were multiple cars parked up and down the curb in front of every store along the strip. She was the ONLY store employee making a deal out of customers parking choices. In fact several other store employees came out to see what the commotion was all about! I witnessed four vehicles pull in and out without making a purchase due to this employee! I buy all my essentials from Dollar General, from my dog food right down to my childs school supplies! Neddless to say I wont be spending another dime at ANY Dollar General location ever again and i can say I think after the service rendered this evening I am not the only business lost due to your employee.....oh let me add that I asked her for her name and she refused it so I had to get out of my vehicle(I was about to drive away and she was still outside of the store yelling at me) I then got out of my vehicle and had to walk over to her to read her name tag which wasnt even complete! it said Ter. I am assumingher name is Terry or Teresa! I am filing a complaint with the district or corporate manager in the morning because I think this woman was the manager of that branch! Also I was a former Dollar General employee and I would never imagine demonstrating that type of service to any customer or potential customer, let alone several!! I hope this matter is not taken lightly and management realizes that store lost business due to its employee(s)!!! I will and did take my business else where like instructed and will continue to until she is fired!! Greenville Dollar General has the rudest and out of line employee ever!!!!!!!!!! David Windings Sr. 4/27/11 Okay, Dollar General Corp. you need to pay attention to your news. Cairo and Mound City is flooding. Rivers rising, leveys are breaking. One of your interstate stores has water at the back of the building, the other in town its a ghost town people businesses and banks pharmacies are leaving. Mean while you have not given permission for your employees to leave. Your district manager is aware of this and refuses to answer phone calls. May i remind you that electricity and water does not mix. Also in the event of water rescue that some employees dont loose their life waiting for corporate or someone to make a decision. How do you value your employees from this stand point i guess not very highly. Do something now before it is to late. Conserned Citizen and father of one of your employees. Answer your phones and let them knw what you decide to do please. Dedra Dille 4/27/11 A woman who warks at the Dollar General in Orleans Indiana, Her name is Donna, used to work for a company called Hucks with my mom. Donna, who stole money and was the rudest person working there had been fired and then hired on at the Dollar General a year later. An employee that is currently employed at Hucks was in the store in line, (which had about 12 people in it and only one register open!) was taking forever talking to the person checking out. she was making very rude remarks about how they should change the sign on Hucks windows at Christmas time from Santas little Helpers to Santas little Hoe's. She was involved in this conversation with this woman for about 10 minutes and then continued down the line. when the woman who works at Hucks approached the counter, she said that she worked at hucks and was very happy working where she did, and Donna porceeded to tell this woman how big of a (sorry of this offendes anyone) bitch my mother was; and how my mom was a coward to fire her and how she made her assistant do it and just went on about how horrible my mother was. I find this to be very inappropriate. I called them and asked for their corperate number and they told me it was 1800DollarGenerl. HA! they must think im dumb because this is WAY to long. I THINK THIS DONNA SHOULD BE FIRED!!! Vicky 4/28/11 I live in Lobelville Tn.I really like having a dollar store in our town because it is so small.But the manager and one of the employees named Kara is so unfriendly when you go into the store.They act like they don't want to help you.Everyone in town is always talking about how rude they are and have been to them.I think if you want to keep your business you need to get rid of them. D. Yowanna 4/29/11 After reading the other comments,I'm sure I am wasting my time....however, on the chance that corporate MIGHT give a d..... I just returned from shopping at my local DG (5000 E. 16 St., Indianapolis,IN.) and it was terrible. 7 people in line waiting at least 5 mins for the sloth of a manager to come to clear out a sale is unacceptable! No apology to anyone..no acknowledgement of the customers and she even went so far as to stroll (her speed IS SLOTH) out to her car rather than help clear up the backload. Additionally, the store was covered with items that needed to be stocked (on a FRIDAY!) Lots of lost sales there. Now,since I am a professional manager, I have done my duty to inform you are a permanent lost customer...........Family Dollar is 1/2 block away. cairo dollar store 4/29/11 The cairo dollar general stores (2) of them are in jepoardy of a major levee break. Staly open..... District mgr..... Stay open...... Lives are not worth anything, our insurance will pay off. What a operation. They will NOT get another penny from me. BUT they want yours! They don't care about their employees. I don't work for them (Thank God) but, the leadership is unreal. Risk peoples lives....WOW... Everything else has closed in Cairo, Grocerie Stores loaded semis, Rent one loaded up, NAPA loaded up, and all the other business' in town. But NOT dollar general..Can you believe this. National gaurd, sink holes, levee sand boils all over, State of Illinois even packed up the DMV with people from springfield IL. But not the dollar general. Dollar general have employees losing everything such as their homes!!!! And are expected to keep the store open. 2 main bridges heading out of cairo has been closed, their is only one way out and if this levee goes Dollar General will get insurance money, but there will be loss of life. Unbelievable Dollar General! Marie 4/26/11 i have had the worst experience at dollar general yesterday!!! the manger PENNY asked me to leave my stroller up front had no problem doing that walk threw the store to grab a couple things and then i remember i forgot my purse in the stroller and i walk around the corner and the manger was going threw my bags saying i was trowing my daughters dirty diapers in the parking lot so i called the cops for her going threw my bags without permission all she had to do was ask or be adult about it and call the cops on me. and the funny thing about it my diaper didn't match the one she found in the parking lot! and then she told the cops i wasn't allowed in the store any more and i love dollar general products. they save me a lot of money! Monticello IL 61856 kathy ryan 4/26/11 i work at dollar general and let me tell you that you dont want to work there the place will kill your body and mind i have worked there 11 yrs i am ready to move on you people think it is a easy job where you just stand there and wait on customers you are so dam wrong!!! selena gomez 4/22/11 i am a family dollar store costumer i shop there almost everyday. at location#2188. but today 4/22/11 i have a complain i bought some milk for my kids. the milk make then sick,they have diarrea and nausea and stomaage. and i am so upset i spoke to store manager and all he did its gave me a corporation phonenumber which # was wrong or a not working numbe. they should do something about it for seeling stuff thats its expired!!!!!!!!! Hope Ballinger 4/22/11 My daughter & I really like the Dollar General down the street from our home we enjoy going there & usually enjoy our shopping experience....howerer in Mattoon, Il. at store #11082 they have an employee, I believe manager who always makes our shopping experience uncomfortable...today friday 4-22-11 she YELLED at my daughter! my daughter didnt do anything...she bounced a ball on the floor & on the 2nd bounce this manager YELLED at her...if my daughter was unruly i could understand..my daughter was not. This managers name is Stephanie Crump. I will be calling the corporate office to make a further complaint against her....and I will never shop there again. I would hope in the future the company makes wiser choices in employee's. Renee Brown 4/24/11 The Dollar General in Kilmichael could be so much better and could get more business if the manager and the employees were professional. They are so unprofessional and unconcerned. They gossip with the customers. On at least two occassions, they said the computers were down and customers can't not buy anything. On Easter Sunday, the employers were outside taking pictures. Someone from corporate office should pay this store a surprise visit. Workers at WalMart would never behave as the workers at this store are behaving. I have also visited many Dollar Generals, and this one is the worst as far as customer service and professionalism. Katie 4/25/11 I shopped at Dollar General in Gladwin, MI over the weekend. It is the last time I will go into that store. The Manager Michelle was such a rude person I will never step foot in that door again. I do not live in that area and was traveling with friends for the holiday weekend we stopped by the strip mall to stretch our legs and check out the stores. I told my friends that my nephew worked at Dollar General and maybe he would be at work so I could say "Hi". When I went to the check out the stringy haired blonde acted like I had disrupted her stocking by wanting to check out. She did not greet me with any sort of respect, and after I paid, I casually ask if XXXX was working. She rudely said "I don't keep track of my employee's schedules" as she stormed off. As I was leaving with my friends they to commented on how rude and unprofessional she was. The said that if that is where my nephew works he needs to get a new job because it is managers like that that make employees hate their jobs. Later that night I called my nephew and told him what had happened. He confirmed that she is like that to everybody. Well little does she know, that treatment is not acceptable in today's society. In order to make a business you need to be nice even when you don't want to be. I am sure this is not the first time you have heard poor customer care about Michelle. So now it is time to do something about it. If she hates her job that much she doesn't need it. At the very least you can clean her up. Her appearance itself says that Dollar General does not take pride in it's employees or how they manage a store. Jane Ogle 4/9/11 I was so excited when a Dollar General opened in our small community, which usually consisted of a country store and a feed store. I went for grand opening Flintville Tennessee DG..............got my gift and a $10.00 Giftcard and proceeded to shop. because I typically shop at a dollar store weekly. Well, long story short my gift card didnt work.....I was told by the manager that I didnt have any money on card. I replied I just received it at your store a little while ago. In which se replied we gave cards out at 8AM this morning!!!(short as if I had not received the card there just 55 minutes prior to my ATTEMPTED purchase) After waiting in line 15- 20 minutes and refusing to leave and demanding the manager assist me or the clerk with the card.............she finally came over and implied that I didnt get the card that morning and she couldnt do anything to about it ! Well as you know I was pissed and told her she was calling me a liar (implied by her) not in words! She finally starting for the first time trying to make the card work!!!!!I have Never been so humiliated in my life (our Fantastic Community DG) AND unless someone apologizes which she did NOT for the embarrassment and inconvience around my neighbors!!!!I will not darken the door ways again of a DG!!! I am a business owner myself so I DO KNOW HOW TO TREAT CUSTOMERS!!! Maybe DG Should check store Managers ATTITUDES before hiring. Dissappointed in Flintville!!! Amazed at the stupid people posting on here. 4/10/11 THIS MESSAGE INTENDED FOR IDIOTS ONLY...Apparently about 75% of the people posting on here THINK they are sending an email to Dollar General corporate headquarters. If you can read, look at the very last thing on the bottom of this page, right above the box where you type a message. This is what it says: "Note: This is not to be used to contact Dollar General Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Dollar General. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information." I found this post particularly amusing (posted on 3/17/2011 by some stupid ass named Jana): "Jana 3/17/11 the employees at the kingman az store have not once but twice offended me in major ways the first time a complaint was made and it was said it would be handled which i know to not be true cause yesterday almost a year later the same two employees not only offended me but yelled at another customer if something isnt done this time I Will Make sure this store is shut down and i hope you know that i am astute enough and powerful enough to make sure of this!" My conclusion is that a lot of D.G.'s customers are at least as stupid as their employees... Jacqueline Powell 4/10/11 I was making a few purchases in the store located in Hillsboro, TX. I do visit this store on a regular basics and have not encountered any major problems. This was the first time however for the purchase of a boost mobile phone card. I picked up one of the boost card and give it to the cashier. She laid the card to the side and looked through the scan card they use to add money to the cards. She scan a card and put the $50. on it. When I called the number given on the receipt the recording stated Movida, this is a company I have never heard of and at the bottom of the receipt were the words non refundable pin. I refer to lose $50 due staff being poorly trained or just not caring to do her job right. If you do not want to work and show pride in your work stay at home. The customer should not have to pay for your mistakes. Very Unhappy and Upset in Texas!!!!! josh 4/11/11 I have been employed with Dollar General for several years. The way they do their money is totally wrong. The day shift mod puts the monies collected from the day shift in the deposit bag in a regular envelope tapes it closed. If the money is not correct the night shift mod gets blamed for the deposit being incorrect. we are not allowed to recount the money because it is sealed. I had an incident where the checks did not match the system produced totals. The day shift obviously tallied their checks wrong so guess who got blamed for the mistake? Also the cashiers count their drawer at the beginning of their shift then the mod counts it down at the end of their shift. This is not good. If a person is responsible for their drawer they should be allowed to count their own money. If the day shift had to do their own deposits, I think a lot of these problems would be resolved. It is not fair the way it is currently being done. They use this technique to rid themselves of employees they want to get rid of so they can put a friend in the newly opened position position. If "you" as a company really care about good hard working employees and want better results with the money situation..do some investigating. Thank you for reading this and allowing me the opportunity to voice an opinion. Britany 4/21/11 I went to the Magnolia, Arkansas store, and it was not a good experience at all. This store had only THREE shopping carts, two of which were so jammed together they were impossible to separate. I spent about an hour shopping, and had all my deals together. I get to the register, and the manager refuses to take my coupons stating she was a newly trained manager and that Dollar General does not take any coupons except for those that say Dollar General. I pulled up your coupon policy on my cell phone, and showed her she was wrong but still refused to help me. I have fibromyalgia and other health issues and I am very limited on what I can do, I was unable to physically go to another store and shop for another hour. She could have called the district mananger to ask, but instead she just said she was sorry and did nothing. I left empty handed, sweaty, and exhausted. To top it all off, the store was extremely hot, and I also had my 4 year old daughter with me!! It's me 4/13/11 Today, Wed. April 13, 2011 at 1:47pm my daughter, granddaughter, and I went to dollar general store # 00818 at 1620 E. Wade Street, Trenton, Florida 32693, Phone number (352)463-0013. We went to the back of the store, looking at the glade air freshener's, when Ann Marie came walking towards where we were, to go into the back, office/lounge part of the store. She was SO RUDE, walked righted right in front of us, did not say excuse me, or anything. Acted as if we were in HER WAY! We shopped for at least 30 -45 min., when at the check out, I noticed the paper bowls had a rip all the was down the side of the package. So I went to get another pack of bowls, the first isle I tried to go down, Ann Marie was stocking, she had the cart blocking the way so I couldn't get by. Therefore I had to go down 2 isle's to get the bowls, at which time she gave me a very NASTY look, I said thank you, for moving that cart so I can get by,(in which she had not moved for me to get by, I was being smart) then I said I guess I will have to call, the home office on you. She said if you do I will get you for slander! I said do what you have to do! LOL! When I was back at the register my daughter heard Ann Marie call me a BITCH!!!!!!! The lady that was cashier seemed to have an attitude also. If we dare say anything to the cashier, she acted like it was a pain in the a$$ to answer, VERY, VERY, SHORT,& SMART when she answered, which has happened more than a dozen times before and I just over looked it, but come on now, there are TOO MANY other stores to shop at, if dollar general employees want to treat me, and others like this. No problem, with the other employees, or the management team, as they all have been VERY NICE, and more than willing to help you. They act like they like there job, and it shows in the way they trea Anonymous 4/13/11 I was in the Rich Hill Mo store on the day of their grand opening the store was so nice and neat. I just have one complaint the line got really long and there was only one cashier working. There was a girl just standing there doing nothing so I asked someone before I left I hope she is not management and she is THEIR THIRD KEY. She was just standing there watching the other ppl work. Then I was in there today and this same girl was working and still she was not watching the register I had to stand and wait while she was flirting with the young guy working there too. I love that the store is neat and tidey but I will not return if some ppl are just going to stand around and do NOTHING FOR THE CUSTOMER! There are employees in there that are very kind and helpful I just can't stand to see people taking advantage of their postion. jerry farmer 4/13/11 i would like you to consider buying property from me for a store the address of the land is 11325 441 highway athens Ga zip is 30607 about 500 foot road front entrance at the front of 441 highway i would like you to consider in buying property from me you can contact me at 706 714 8828 thank you Jerry Farmer Tim Greenlee 4/15/11 I would like to let you know of a an incident today that happened to my wife in Anna Ill Jonesboro area. She was traveling back from Paducha Ky To Festus Mo. The tornado sirens went off and she stopped to take cover. The manager told her to leave and that she couldn't stay. Luckily she was able to get into a Casey's right before the storm hit. The storm came and there were damaging winds,gumball sized hail and a little golf ball sized hail. The tornado siren went off and there was a funnel cloud sighted. She was driving right into this storm and you threw her out which could have gotten her killed. This is real American on the Managers part. My wife does shop at Dollar General but we will no longer spend our money in a place that doesn't care about a person life. I am very upset about this. BKH 4/16/11 I noticed today that the local DG no longer accepts MasterCard (except as debit card). No explanation, and of course the minimum wage/no bennies employee on the register didn't have a clue why. A real customer turn-off. You either accept credit cards or you don't. Rick 4/18/11 I usually go the Pound Va Dollar store 3 times a week. but here later I've stopped going. When employee Donna goes next door to another store and jumps on a customer. and now she has a law suit pending on her. The manager Nichole know's all about this. and she's still working everyday. I think Dollar general needs too take a hard look at the employee's at the store and also the manager. I know you can do alot better than what you have now. As long as this managwer stay's and this worker I'll go else where to shop. Karen Malpass 4/20/11 I would like to file a complaint to Dollar General in reference to writing checks. I shop DG every week and spend at least $100 per week there, buying all my dog food there as well as cleaning supplies. I have written many checks there and never had any problem doing so. But my last visit I wrote a check for $39. and your check co. denied my check. Well needless to say I was so embarrassed and left the store and went and spent $188 at Walmart. I don't know if I will ever shop DG again. As it stands not. I was completely humiliated and don't know why???? I would like a corrective action taken on DG's part on my behalf. Been shopping this store since it opened weekly. Big loss to DG!!!! Thank you! Karen Malpass Chas. Johnson 4/8/11 I would like to bring to your attention a very special employee, by the name of Ms. Brenda Cliner.She is employed at your store #00590 Charlestown Rd.,New Albany,In. My family moved from the northeast, and I cannot tell you how lucky you are to have her in your employ. She is always gracious, helpful, and very professional. She is truly a treasure, and I wish you would place this in her file. Thank-you Anonymous 4/4/11 I go into the dollar general in hermann, mo alot and I am very suprised with how the employees act there. I went one day and i waited at the cashier for a couple minutes(2 employees stood there talking, knowing i was there)and finally someone came to check me out. The younger girl employees talk at each other across the store and i think that looks bad on there part. The ones that i do have a problem with is the manager and one of the girls that work there and i believe her name is Danielle. They are rude with there customers. I really would like to see a nice atmosphere inside there instead of the employees making themselves look unprofessional and rude! Pam Shelton 4/4/11 VERY VERY VERY UNHAPPY with my vist at your store in Cedartown Ga. on Main St. I bought my 4 year old a $10.00 kite. Got it home and it would not fly, so we were going to take it back and the asst. manager was SOOOO RUDE. He would not refund my money this was the same day I bought it. And I had my reciept, it would not be returned on HIS SHIFT. This is really sad becouse I love Dollar General, but I will not pay good money for a product that does not work and be talked to the way this jurk did!!!!! Coleen Tarvin 4/5/11 Today, I purchased a Bobbie Brooks cami-shaper at the Dollar General in Havana, IL. Since there is no provision for trying them on, I could only go by the sizing chart on the back of the package. I purchased the proper size according to the chart but got home to find that the sizing was terribly off. I couldn't even get the garment over my shoulders and I am not a large woman. I then found that I could not return it because it was considered to be underwear which has a no return policy. I might as well have driven by the store and thrown a $10 bill out the window. I can't affford to lose my money on inferior products and won't be shopping at Dollar General again. I told the manager that product needs to come off the shelf so that other customers don't end up throwing their money away and stuck with something they can't use. I'm angry. Genice 4/4/11 I was in Dollar General on Sunday, Manger Carlettia was working, she had a line of 10 people or more, she went outside, and stayed approx. 5 minutes while customer was waiting. When she came back in, the lady asked her name, and she yelled at the lady, well when I got up there, she was so rude, she was still talking on her CELL PHONE, AND Shoved my money in my hand, I said BITCH, she said BITCH. We went into a yellling match,I told her how unprofessional she was and so on, she told me to come closer so we could fight, I then asked her to come outside. This is really the worst peroson that works there, I am so unplease, and I am determined to get her out the store and out our community, becuase some will fight her... MARY BARNES 3/31/11 I have shopped at Dollar General in Etowah, Tennessee, and never will again. I have witnessed the registers being left unattented, and a friend of mine that works there say they come up short all the time and it is kept very secretive. The money is supposedly made up by the employees on duty..Some employees are threatened to walk the line. The manager has her picks. And they watch you like you are going to steal something. Very upset customer 3/31/11 Our local DG store hasn't been open for very long here in Polo, Illinois. I wouldn't even rate this store to be a 1. The managers and employees are very rude. They swear a lot when they are working and there is never any one at the check out counter. They are more worried about having personal conversations in the back of the store or standing outside smoking. I've had about enough of their crap. They don't even say hi, smile, or talk to you while you are in there or standing at the counter. Everytime I have been in the store, I have had to ask for someone to come to the counter and I usually have to grab my own bags. It is time to get rid of these managers and employees and get some new ones. I have confronted them on these problems but they don't seem to see how they act. I was in the store sometime last year with my mom and sister. We were in the back of the store picking up a few items when we heard the manager pretty much yelling at an employee telling her that if she can't stock items the right way then she shouldn't do it at all. In my opinion, she needed to take the girl to the back room and confronted her there instead of out in the open. Very rude!!! Also another thing is that there are limited parking spots at the store. There are I think 2 that are right in fron of the store that are handicaped and the rest are for everyone else... the employees instead of parking next to the building in the other parking spaces, take the closes parking spots available!!! When you have someone who has children, or are elderly, or disabled (broken leg?!), they should be the ones to have the parking spots. Someone needs to do something!!!! Tiffany 4/1/11 On Thurdsay 03/31/2011 around 7:40 p.m-7:55 p.m. I went to the store to purchase Cold medicine and tylenol for my daughter. At this time my daughter had an temp of 101 and I never shop at walmart always with dollar general. My total came out to be 7.12 I present cashier Jacqueline an 100.00 she tell me in her words ( I do not have change for this in my drawer. I stated are you serious I have an sick child in the car well you check the other register she stated they didnt have it either. ) I felt that was very poor customer service she had an I dont care attitude. From working in the professional field for over 15 years that's not the correct protcol. I feel someone need to correct or retrain her because you suppose to help your customers when they are purchasing and keeping them with a job. This is Jackson MS store off Siwell Road. Laytoo 4/1/11 I was recently offerd a job at DG in NC, you would think that one would be excited especially if you were out of work for six months, but that is not the case. This is a new store, only five months old and it looks like a hurricane hit it. It appears that headquaters expectation is clearly to run there stores on a shoestring buget, while expecing the worker to perform an mission impossible sucess story, inspite of the incredible harsh conditions. It also appears that in the process of doing that, it has lower the moral and taken away the spirit of good hard working people that natural had good people skills, but because of the unbearable working condition these good people are left with a broken spirit and the lingering task of remaining employed. I am a business major, I went through the quick express hiring process with the an on call manger, but after I did my assestment of the store and their expectation, it appears to me that corperate mission is more about profit than of the working condition of it's employee's. "Come on this is not a third world country". I walk away with nothing but sadness that they would expect employee's to accomplish a job without giving them the tools needed to do so. For anyone to think that a store of that size can sucessfully run without having the man power to do so, is either trying to reverse slavery without caring about the effect of the people,or just profit driven. either way it's bad. To all of the people who have work there I'm sad that at a time when jobs are limited, one may feel as if you have no choice, but I stand to advice you, until thoes at the top can honor "it mission"... do as I did.... run, flip burgers or pray for a Target or another corporation who takes pride in the people who makes it all happen, meaning customers and employee's the ones who really brings in the $$$$dough. Come on GD wake up, U can do better. Deloris 3/26/11 Today, March 25, 2011, I went to the check out counter with an $8.50 item. I gave the checker a single $20. Without thinking, I watched her put the $20 bill under a stack of other bills. Finally, she handed me one dollar as change..... and asked me for a dime. I did not comprehend at first what was going on. I told her I gave her Twenty dollars. She of course claimed I did not. I demanded to see the manager who came from the back of the store--- very very angry. She stepped in front of the cash drawer and began counting money, which meant nothing. The Cashier had said she had no twenties in her drawer, but there was a twenty on the bottom of the first stack of bills counted. The Cashier pulled open her apron and said, see, I don't have it. No she didn't. It was still in the drawer. I wanted to call the police but called my husband who said just go home. HOWEVER, THIS IS THE SECOND TIME WE HAVE HAD THAT EXPERIENCE AT A GENERAL DOLLAR STORE.I will shop there no more!!!!!!!! MC 3/27/11 I am complaining about the Greenville, NC store #7428 the store managaer's name is Nicole. I frequent this store quite often and I got a $5 Off coupon and wanted to use it in the store to save some money. I forgot to use the coupon at check out but immediately remembered and asked if it could be applied to my purchases. The store manager was very unhelpful and her only reason for not applying the coupon was "but you already purchased everything"...so I just UN-purchased everything and returned all of my items. What an idiot! There are millions of stores that deal with these types of issues everyday I was not aware that this type of transaction was too difficult for Dollar General especially for a loyal customer. So, I rode down the street to Walmart and purchased everything that I needed there. Trish 3/27/11 I guess dollar general doesn't franchise it sells it's stores outright so what's the point in complaining either you want to do business there or not. Some of those managers may actually be the owners I don't know and possibly their family works with them too. What can you do just shop there or not and stop complainin about it. I guess dollar general makes their money off the lease and products they distribute which is really a great deal actually I would like to get in on that I wonder how much a dollar general costs. Thanks for reading this and you cant expect the people to bend over and kiss your behind just because you purchased from them you exchange money for a product not some unrealistic expectation of service that a slave wouldn't provide elizabeth writer 3/17/11 I have been a customer of dollar general for approximatly 4 some odd year since a student of mine started working there. Since I started shopping there I loved the friendly customer service and dedication this young women gave to us consumers of dollar general. This young girl I remember about a year ago was pregnent running store and vomitting in a trash can I asked if there was any one I could call for her she stated no this is my job and its my job to run this store. And took her weak body back to helping customers with out a complaint well my complaint is where is this young girl the manager there now yells at employees its unfriendly atomesphere employee don't smile and when I aske this female for help she pointed her finger and said over there I want the other person back the person who was customer friendly and always made a point to help us customers in any circumstance I thought that's what dollar general was about my store are in tullahoma tn 3/17/11 Dollar General is the worst place in the world!!! The most unprofessional person is Donna Jackson. She should be removed as the regional manager. She is not honest and I would investigate her closely. norman hawkins 3/17/11 I went to the phil campbell, alabama store useing store coupons only to find out that they didn't take any of them off. I should have saved around $21 when in fact I saved nothing at all I could have saved a lot more going to wal mart Chastity 3/17/11 I would not even give the dollar general where I live 1 star, that would be giving them way more than they deserve. I went into the dollar general today to purchase a few items and at the checkout the cashier said my total was $39.00. I paid that but thought that was kind of high, so when I got to the car I added it myself and my total was only $22.00. So I went back into the store and got the assistant manager she said she would help me instead she opened a register and began helping people that were there after me. I stood there for about 10 minutes being ignored and when I asked her if she was going to help me or not she said you know what just forget it I am not going to give you a refund and gave me my receipt back. I think the dollar general needs to do better screening or something before they hire people as assistant managers. To me this lady should not have been a manager nor should she have been an employee there. I will no longer go there to purchase any items and will let everyone know about my experience so that they may second guess themselves before going into that dollar general. debbie 3/19/11 i am writing to you to complain about one of your store managers her name is jennifer at store 9940 in yamasee s.c. that is what was on her tag she is very rude to customers when she is in the store. and a few times i was in the store i have seen her talk down to one of the other managers she thinks he is her slave. i heard her cuss him and tell him the store is trash since he came. well i am here to tell you. i quit comming to this store for a long time.then i heard you had a new employee his name is david. he is very friendly and help people who come into the store. he has really made a differance in this store. he has made it an enjoyment to come to the store he smiles and says hello and ask if he can help you. but due to this jennifer girl i guess is his boss. he wants to leave this store. well if he leaves you will loose a lot of customers that come to this store. he has made it a big change it's far and in between to come into a store and feel like your welcome. he has really cleaned it up it was really bad before he came. now it's nice to come into a store that you can actually get around in. i have a lot of family in the yamasee area and monks corner who shop this store now cause of him if he leaves we are gone to.some one of the home office needs to come to this store for a surprise and just see how it is in this store. and to have a talk with this girl and teach her how to treat other employees. you don't yell at an employee in front of other employee and store customer for no reason.it looks like she is trying really hard to get rid of him cause he has done such a good job. i hope someone can talk him in to staying.i will drive the extra miles to shop else where if he goes cause of her. just saying. you don't have to many employees who take the time with their customers to help them.i just hope someone from the big office sees this and does something to keep this young man.a customer in yamasee south carolina Dale Turbeville Jr. 3/19/11 My wife works for a florida store she has not worked there very long and is already being mistreated. the managers there are very rude and disrespectful to employees and customers alike. i have lived just minutes from the location were this store was built all my life so we shop there frequently but as of now will never shop there again. i will not support or help keep the doors open to an establishment that operates so poorly and that treats its employees and customers like crap. i will be in contact with local district and regional managers as well as contacting corporate offices to speak to a human not leave a review. this is a very serious matter that needs to be addressed here and as i can see many other places in the united states. Tina Gee 3/21/11 I have always enjoyed shopping at Dollar General until I visited one of your stores in Odessa, Texas on 42nd Street. On Sunday, March 20, 2011 around 10:00am. I went in to this particular Dollar General and upon entering the store I was approached and INSULTED, not greeted, by one of the employees! The 1st thing out of her mouth was, "Why would you color your hair that color?" She said this extremely loud and kept asking me the same question throughout the store until I answered her. She wanted to know if this was my natural hair color. She made a point in telling me that she didn't understand why in the world I would color my hair the color I did. I was absolutely shocked by her behavior and I can honestly say that I have never been treated this badly anywhere I have shopped in the past. I finally reponded to her with, "It was my hair and my choice!" I continued shopping for the items I needed and then went to checkout and the same employee questioned me about the items I was buying. I bought several coffee creamers and she embarrassed me with comments over the amount of coffee creamer I was buying! Really??? You have got to be kidding me!! I was insulted, embarrassed, and I promise that due to this type of service I guarantee that I will NEVER not only visit this Dollar General, but any other one as well!!! Please work on training your employees on customer service!!! As a consumer, this type of treatment is just unacceptable!!behavior Dustin Reisling 3/21/11 I work at Dollar General In Bedford,Pa. I am currently a part-time worker because I am going to college full time. I was hired on and promised only 20 hours a week while I am in school. When I first started school while working I was doing great, since I am at 30 hours/5 days a week I am struggling. I am on the verge of flunking out of my semester and all because I cant get my hours cut. I also have a big problem when my store manager leaves after I tell her my other co-worker on the clock smells like beer. The other co-worker did not even get written up for that! This all happens because she wanted to go home and did not want to deal with the situation. She is also rude to customers and screams at other co-workers on the sales floor in front of customers. She also never does her End Of Day paperwork and leaves it for her Assistant Manager to deal with. That is bad business ethics and does not give any of us at that store a reason to look forward to going to work. my email is dreisling10@gmail.com Jennifer 3/22/11 Year after year I have contacted my local Dollar General Store requesting a donation for a school organization. Each time I am either told, "We don't do that" or contact our corporate office" or "I don't know the phone number or who you need to talk to." One time they stated that they would call me back with the corporate number and never did, so I found it myself. I then contacted corporate office and never received a return phone call. I just feel like I am always given the run around. I know it is for a donation request, but good customer service would be to give me a "yes" or "no", not a run around. I do not respect an organization who talks so much about how they give, but then can't grant a small monetary request for a local community that supports them. j 3/15/11 I'M IN JACKSONVILLE ,ARKANSAS , THAT GENERAL DOLLAR STORE ON , JAMES ST , WELL IT NEED NEW MANANGER , THE STORE IS NOT STOCK , ITS THE FAR MOST WORSE CONDITION I HAVE EVER SEEN IN MY LIFE . ALL THE TIMES I HAVE BEEN IN THERE , IT HAS BEEN CLEAN . I GIVE THIS STORE A 0 , '' F ''' ON THAT STORE . HOW CAN A MANANGER CAN CALL THE POLICE AND TELL THEM THAT THEY SAW SOMEONE TAKE SOMETHING IN THE STORE , HOW DO YOU HAVE TIME TO SIT BACK IN THAT OFFICE , TO ASSUME SOMEONE STOLE SOMETHING .. I WAS IN THERE DOING SOME SHOPPING , AND DOING SOME LOOKING , AND LISTENING . I JUST THINK THEY NEED BETTER PEOPLE THAT CAN DO THE JOB RIGHT IN THIS STORE . HAVE ALL BEEN IN THERE , AND THE ONE ON LOOP RD . THEY CAN'T KEEP STUFF STOCK ON THE SHELVES . IT'S A MESS .. I CAN'T BELIEVE IT .. I'M SO ASHAME THAT THAT STORE IS LIKE THAT . I'M WONDERING WHO THE THE LEADER IN THIS STORE .. BECAUSE IT BAD .. THANK YOU !!! CONCERN CUSTOMER jana 3/17/11 the employees at the kingman az store have not once but twice offended me in major ways the first time a complaint was made and it was said it would be handled which i know to not be true cause yesterday almost a year later the same two employees not only offended me but yelled at another customer if something isnt done this time I Will Make sure this store is shut down and i hope you know that i am astute enough and powerful enough to make sure of this! P.O.Tiffany 3/8/11 i was in dollar general on 3/8/11 in hinton w.v. i was just going to get a few things but like always i should have got a buggy, i was almost done and i went up front to get my son a trac phone he iz 7 and i think he deserves it , but anyway while i was standing there vera the manager came up and was talking to the employee debbie about someone stealing and they was like i will catch her sometime then she called a place and said to check cameras, when nothing came back she started to stand and watch me through a hole in the racks i felt so angrey i spent my 83.00 dollars but i think i will take it back tomm just to be a butt... lol cheryl 3/9/11 I work for dollar general in Brunswick for four weeks was let for for not feeling well and telling the manager on duty I had to go didnt not feel good there was two manager on duty at tht time,abandment of my job,bad_ thing about this is I love my job,fret place to work, Pam 3/9/11 I use to shop at the Brunswick Ohio store until everytime I go in there the store is filled with boxes/ dirty,you have to watch so you dont fall over them,you can not find a staff to help you out and if you do,they are to busy to stop what they are doing to help,answer is it will be in on the next truck. Angie 3/4/11 I shop quite frequently at the Dollar General here in Crestview,Fl. I went there to purchase one item and ended up purchasing only 3 after dealing with their rude and very abrupt manager. I was going to purchase 2 sets of earbuds as they were on the sale rack that was advertised at 2.50 each. There were only 3 left and I was going to purchase 2 of them. Got the register to ring up my items and the earbuds rang up at 4.00 each instead of the advertised 2.50, so, the salesperson rang up something else thinking tyring to figure out why the discrepency. The manager came up and we walked back there and discovered that whomever they had putting up merchandise put the merchandise on the wrong rack and did not change the price sticker to reflect correct price, well, that is not the customers fault. That is the fault of a non dilegant manager who cannot constructively oversee his store or staff and you NEVER try to justify to a customer why they should pay regular price when it is a store's mistake. It made me so upset, that I did not purchase the earbuds and paid for only the minor 3 items I bought and I do not plan on returning to that store ever again. I WILL SPEND MY MONEY SOMEPLACE ELSE even if it cost more!!! monica 3/1/11 i live 1/2 block from doller general located at 111 w main st bowling green,fl 33834.i went in on 03 01 11,my shopping experience was great but the employee at the register was so rude,i paid with debit.i told her i wanted to pay wit credit she said with their new machine i couldnt i told her i have done it that way plenty of times she told me to do what the hell i wanted to,then i told her that was bullshit and she told me not to come back to the store.i will never go in there again Tony Prescott 3/3/11 When I go online and download bank receipts through Quicken, often I only get store numbers from Dollar General, but not the name of the city. I would like to know "the name of the city" the store number represents for the following Dollar General Store numbers. 13903, 471307; 2326; 0430; 12539; and 1673 I'm sure some are from Murphy NC, Moulton AL, and Birmingham AL, and other cities, but I'm not sure which. Thanks for you help. Rohit Patel 2/26/11 If you guys are going to expand with grocery stuff, you NEED to accept Mastercard. You just lost business with me for not doing it, and lots of future business, just from me..... CUSTOMER THE BOSS 2/28/11 YOUR STORE IN AMARILLO TX 3510 S OSAGE ST 79103....WAS A BRAND NEW STORE..GOING DOWN HILL FAST...ONLY ONE WORKER THAT IS SUPPOSED TO BE THE MGR. HAD NO CUSTOMER SERVICE AND THE STORE WAS GETTING SHOPLIFTED AT THE TIME DUE TO NO STAFF WORKING..ITS A SHAME THAT A BRAND NEW STORE CAN GO DOWN HILL FAST...I WILL GO BACK TO WAL-MART.. kayla 2/26/11 I was terminated from 1161 for being pregnant and put on light duty while the assistant manager ended up on light duty the manager covered for her matt t 2/25/11 I live beside your dortches nc store and it is beyond messy. I clean up atleast a garbage bag full of trash a week that blows into my yard from your store. I have carts in my yard an they have even hit my car I havv even contacted customer service about it but nothing is ever done. You would think they would put up some type of fence to keep these things from happening but it appears that's to much to ask from a multi million dollar company Gloria Davis 2/25/11 I shop at the Dollar General in Kansas City MO, 11118 Blue Ridge. I shop for African American hair care products on a regular basis. Today(2/25/11) I visited the store and asked where a certain product was being kept. I was told that because of the high volume of thefts of Black hair care products, they will be kept in their storeroom and Black customers have to ask, then wait for an employee to go get the product. This is a dumb way to stop shoplifting. Now, this product along with other Black hair care products won't be sold at all because customers will assume they are out of stock. I have made a formal complaint. If this is not resolved there will be a public complaint. amber 2/25/11 I work at one of your stores and the manangers all but one of them are always outside smoking. you can hardley find them when you need them. i have had several complantes on them from coustomers that i check out. your manager at this store does not know how to manage a store. in an 8 hour day employees should get 2 15 min breaks and a 30 min lunch. they (the manager and other employees) go outside often enough that they smoke a whole pack of ciggs. one coustomer told me that one time she needed to be checked out and so she stepped out the door and told them and she was told that someone would be in there in awhile to check her out. this is not how a store should be run.. they do not know how to do facing in this store. they don't care how the lables look. you can go to tbe back of the store where the dog food and cat food is and it looks like crap. all but 3 maybe 4 of the employees are rude. you need to get someone in there that knows how to run a store and knows how to treat coumstomers. Margie Cooper 2/24/11 I stopped at Dollar General in Marmet W.V. to purchase a foldable zipper bag and was very pleased to find the one I wanted. Upon arriving at the check out the bag rang up .01. The cashier called up the manager and the manager siad it was not for sale and threw it in the trash. Being a non controversal person I left the store. Upon thinking about it I decided to turn around and insist they sale it to me. I took it out of the trash and said It was on the shelf for sale and that I wanted to purchase it. I was not trying to get it for a penny I was willing to pay full price for it. To make a long story short they called the police and he made me give it back or he was going to charge me for stealing. I work retail and if it is on the shelf it is for sale. Give me your feedback CarolAnn 2/20/11 In looking for Easter cards to send my grand nieces and nephews, I found at Dollar General many "cute" and "sweet" cards with illustrations that would appeal to children, but the only cards with a religious theme (Easter IS a religious holiday, celebrating Jesus' resurrection symbolized by new beginnings i.e. eggs, flowers, baby animals, etc.) were aimed at adults. As a frequent consumer of items at Dollar General, I add my request to that of many other DG shoppers who had to go elsewhere to purchase religious-themed Easter cards for children. In every other area, I have found DG to offer good products, at fair prices with a pleasant environment and helpful, courteous staff at the Pine Street location in Cabot, Arkansas. IRIS BAKER 2/13/11 I received a letter from the IRS. I would like to know if this is legitimate. I am a former employee of DOLLAR GENERAL. This letter requests that I notarize the back and send it in with a copy of my social security card. It notifies me that I have 401k unclaimed from my former employment. This is true and I would like to verification that this is not a scam. icbaker@yahoo.com Udena 2/14/11 I was a customer at Dollar General Store in Lake City, TN. I was accuses of stealing something there, and I wasn't raise up to do that kind of stuff and I don't appreciate that one bit, a cop came in and search my purse and went through my things that I had in there and everything, and I'm putting in a complain against the guy that done that. Spoke to the manager about it and she didn't do anything about it. Richlyn Spencer 2/14/11 I go to the halls store,about 5-6 times a week. I have never had a problem until today...Two very rude Cashiers.I have always brought by I.D with me,But today I forgot it. The one girl that was waiting on me that she had to see it.Which I understand that's one of the rules,but when they pick and chose the day they want to see your I.D is another thing,, I did not say anything ,except that i told her i would be right back,I went And got it. Once i return to the store. I went to hand her my I.D, And she said, thats ok I don't need to see it. I couldn't believe what i was hearing. Told her that she was going to look at my I.D. And I handed it to her, she took it and then throw it back at me and my recipt after saying AND YOU HAVE A NICE DAY COME BACK REAL SOON and started laughing with the other girl.I took my stuff and left the store. How ever I had to wait, for the reason there was one more person in the store,my sister.Which the were un aware of, My my sister came out of the store upset ,telling don't ever go back to that store agian.She told that the whole time they were checking her out, the two cashier were saying really mean things about me. I do not understand why, they were that way with me today. I always enjoy going into that store, but not after the kind of treatment I recieved from them.I WILL NEVER GO BACK !!!!!!!!! Lois 2/18/11 I was at your store in Dublin Va at 2 different times...anyway had mgr coupons for 2.00 off Dentastick dog treats,the treats was priced at 2.00 they REFUSED to take them said thier store was not set up to let no one take anything out of thier store free only way i could use them was to purchase another item ?...Anyway it's my understanding that Dollar Stores accept mgr coupon's ? but i will not be back into this store also telling all my friend's and family not to go there either...There are several stores in my area that gladly accept's the coupon's..and also have a much nicer mgr.... Lois AIN'T GONNA SHOP THERE NO MORE 2/18/11 DOLLAR GENERAL IN GUEYDAN HAS LOST MANY GOOD EMPLOYEES BECAUSE OF ONE WOMAN, SHE'S THE PROBLEM & SHE SHOULD BE THE ONE LEAVING. Carolyn Blake 2/7/11 I have a safety concern for the stockers in our store #6508 Fort Lawn S.C. The trucks are stacked so high with heavy stock on top and it falls all the time when it is being took off. There is a back or other accidents waiting to happen. There should be other ways to stack heavy boxes than on top of full trucks.As a chashier I am to greet the customers with a smile and I am always trying to please them and at the register get them out as quick as possible. That's what they want, I know.It has go tothe point that my regular customers say they are tired of waiting in line so I can tell every customer about our customer connection number. So many receipts land on the ground in front of store. Easley picked up by a customer to come back in store and use it for wrong reasons. We are told to tear up all receipts customers don't wont. It is very stressfull trying to get the customer out the door fast and say all they want you to tell each one.It's on the receipt. Also useing so much register tape. We give the customer a note pad every time we give them a receipt.I know D.G. is paid for advertising on the receipts but it is getting redicious to have to be friendly and push this on each customer.Feel like a robot sometimes. Hard to be friendly and do this all day.I always tell customers about the connection number if I haven't seen them in there before, but my regulars are tired of hearing it. They come because we have a clean, friendly and down home store with alot of low prices and getting them checked out fast...... tired of abuse of power 2/8/11 i worked very hard for 7 months i drove to stores without compensation for travel to work but in my own store i was treated very badly by so called management.i would recover for hours and after another employee came to our store nothing i did was right.we had a very hostile workplace caused by everyones fear so they told the manager what everyone talked about and he would come back and we got in trouble for our opinion he yelled and threw 2 year old temper tantrums.i think it was best said when an employee stated we are not robots these managers who i worked so hard for emailed me about how i was a real loser for quitting and talked about me on facebook.if you look up your store in southern indiana that has a high turnover you'll know which i'm talking about.the employees freeze in the winter and roast in the summer.WALKING away from the mental abuse made me a winner noone should have to work without a 5minute break to pee or get a drink just cause the manager is mad but i did. james hooker 2/8/11 Dollar General is more interested in sponsoring a stock car than treating its employees fair,,i won't shop there anymore ever. Genye Lynne Weaver 2/9/11 You should be able to use any credit card anywhere at anytime: Debit &/or Credit. Not just one or the other. That is what is wrong with the system now. I don't appreciate going to the store and being a fool of, when it wasn't my fault in the first place. The system needs to be fixed where every credit card can be used Debit &/or Credit whether it be Mastercard &/or Visa. Kurt 2/9/11 I just had the worst shopping experience that I have ever had at DG store # 09405 in Farmington Hills MI. The store employee (Sherry) followed me in the store. I shop at this store on adverage 3 times a month. My purchases may not break the company but I refuse to go back to this particular store. The customer service is lousy, I understand that people who work retail are under-paid but with that attitude, why should you make more in your paycheck? I don't think so... tim jon jones 2/9/11 This is a letter of complaint about the dollar general store in holbrook,Arizona. I have been a regular customer their for many years now and on 2 different occasions in the past three weeks, a cashier named ana and another employee named dave was very rude to me and verbally abusive. I will not shop their any more and they will loose my business until Corporate office does something about this problem. ana and dave's behavior was completely unprofessional. james C. 2/1/11 The Dollar General store in Millington looks like crap most of the time. However, recently they quit cleaning the parking lot. Now it looks like it belongs in a run down neighborhood on the wrong side of town. I told the clerk that the parking lot looked awful as I walked in and she looked at me like SOOOOOOOOOO. Concerned Customer 1/29/11 Dollar General - 2421 Fm 1092 Rd, Missouri City, TX 77459... ...I am a very concerned citizen and licensed reverend. I have been going to this Dollar General for years...but since the employees have turned over, and the new manager has changed, I will not be coming to this store again. The last two times I was in this store I have been treated with disrespect and racism. The manager is a black american and hires nothing but black americans. There is no greeting upon entering the store, lack of help with the store items, and they advertise in such a vague way that when called on for verification they create thier own interpretations of the rules. For instance, on Jan.29th, 2011 I tried to buy 4 boxes of Debbie Snack Cakes for 5 dollars. It said 6 and 12 count, but no exclusions or revisions or sizes other than the 6 or 12 count. So, I took them, amoung others, a 12 count box of oatmeal snack cakes. They chose not to sell it to me, even though they could not come up with an exclusion and the paper that was shown to me said oatmeal snack cakes. I asked for the managers name, and the woman said she was the manager, would not give me her name or the supervisors name,she said if I did not leave she would call the police. I did nothing wrong other than trying to get a fair shake. I left and did in fact mention a complaint would be filed. I did get a camera image of the advertisement, and the supervisor can additionally look at the camera footage of the store for verification. Ultimately this store has lost at least 4 customers simply from the attitude of this woman and her lack of understanding of advertisement and management as a whole. I can be reached @ davismgmt@aol.com for and additional information. Elaine Coughlin 1/30/11 Just left one of your stores on 5200 Albemarle Road which is fairly new. I would like to complain about the parking lot. it is a dump and if it continues, we in the immediate area will partition to have your lease broken. There is never enough employees and my concerns are not taken serious. I regret that, but they are. WOW in Harrodsburg KY 1/16/11 I have been shopping at the Dollar General in Harrodsburg KY for many many years. I have noticed that they have hired new mgnt. The one girl her name tag says Amy, is the best!! She helps out everybody and is very nice. Why cant the dollar sotre hire more people like her. I hope she sticks around because since she started there the store is alot cleaner and nicer to be in. Thanks for hiring her. springfild ky 1/18/11 the mgr tht u have working there is the best. always wrking hard and seems to b there 24/7. good wrk Alicia 1/18/11 I was shopping at your store in Rock Island,TN. However I will no longer. The store manger Michelle was very rude. She looked like I was an inconvinence to her to have her wait on me. On another occasion she didn't want to come up front when another employee paiged her, the employee had to paige several times,acting as though she didn't hear her but you could tell she did. I have also seen her talk down to the other employees. Judy 1/18/11 I was in the Dollar General located in Festus,Mo. today on the way home from work. I frequent this store when i am in a hurry vs. going to wal-mart. I picked up several items, 1 being cans of cat food. the price on the shelf advertised 5 cans of 9-lives for $1.00. I put 10 cans in my cart. at the check out counter they rang up twice the advertised price= $.40 per can instead of $.20. the manager was called only for her to throw her hands up in the air and tell that her register cannot change the problem.She then opened up the second register to check out others in line behind me while she totally ignored the problem of over pricing me, than had the nerve to act as if I was a problem. nothing like "bait and switch" and a manager that can't manage. another problem with this country! the consumer always pays! jennifer gates 1/19/11 I was in store 0296 in lenoir city tennessee today and bought a few items. I am very pleased to say that these girls greeted me as soon as I opened the door. I was walking around I guess I looked confused because the cashier came up to me and asked me if I needed any assistance. I told her yes and she took me straight to where I needed to go and even suggested that I buy an item to go with it when I declined she understood completely and proceeded to check me out. I went back into the store to tell the manager that they had very good help she was very rude and acted as though i was annoying her i really do not like this woman and i will not go back into that store as long as her gold car is in the parking lot. The managers name was vickie. I have never had any other problems from any of the other managers they are all sweet. I think it would be in your best interest to get rid of the snobs and get a nicer one in there. 1/21/11 The manager at your Roxboro,NC store 09757 is very rude and disrespectful to her customers and to her employees.She is always asking the customers to buy her things and on holidays she will ask them to bring her food from their holiday dinners.I have even heard her talking to some of her employees very hateful and if i would have been that employee i would have walked out on her that day.Since I have seen how your manager of that store, Bonnie Hopkins,acts towards her customers and how rude and hateful she is to her employees; my family, friends, myself and the ones that my friends have told will never shop with Dollar General again. One person will ruin it for all. Local Customer 1/25/11 This is regarding the manager @ the Emlenton, PA Dollar General. She is very rude to customers & employees. She tells customers she hates the people in this town, hates the store, hates her "stupid" employees. Dresses like a slob, has cigarette breaks every 15 min. The store is a mess!!! Carts & baskets sit around in the store with merchandise that should be on the shelves. When the store is busy there is only one register open & she keeps cutting employees hours when there should be more employees at the registers. People complain & employees complain but we live in a small town with only one other store & high unemployment so there isn't much choice but to go into Dollar General even with the store the way it is. We need a new manager!!!!! Charmaine 1/28/11 Dollar General is ripping off customers with their supposedly $5.00 off coupons. Just shopped there and according to their ad they accept manufacture coupons but what they don't tell you is you can't use them with the $5.00 off coupon. I purchased over $28.00 of mercandise (before taxes) and had $3.00 worth of manufacture coupons which still left the before tax balance over $25.00 but was told I could use either that $5.00 coupon or the $3.00 worth of coupons not both. Talked to all employees there and was told there was nothing anybody could do. I even asked if they would give me a store credit but was refused. Lochoa 1/25/11 i love shopping at DG but what i hate the most is customer service, everytime i go in im in line for at least 10-15 mins for 1 thing and when u ask if someone else can open the other register, there answer always is, shes working freight or busy with something else and this is store #00757, they need more help on registers this store always busy. thank you Lauren 1/26/11 I enjoy shopping at Dollar General and shop there at least once a week....I would like to see the Clover Valley tea mixture products being sold in the Clarksville, TN stores again. This is the least that could be done for military families residing in this area!! John Custumier 1/26/11 The manager at the dollar genaeral on western aevenue in knoxville tn is a total idiot. Her skills at scheduling the employees are atrocious, they never know when their days off will be or what hours they will work from week to week, or how many days in row they will have to work to get a day off. They basically can plan no personal life at all. She needs to be replaced before dollar general looses some good and faithful employees. Vanessia Fike 1/27/11 Since you got a new manager at the 2000 Gault Avenue store in Fort Payne, Alabama and all new employess but one......this store has gone downhill. They are all rude! The manager will not let Donna who has been there forever talk to customers. I have ask for help and she said she's not suppose to talk while she shows you where something is. The manager and all the new sales people are rude/don't ever smile/act like you are a burden coming in to shop/grumble about each other. The ONLY reason I still go in there.....it's on my was home after work. shane 1/14/11 I saw an employee her name tag said sheri.stealing money.it was at store 02652 kansas city parvin. sandy austin 1/2/11 I have almost 8 years with dollar general with some time in between. The last time I was hired it was to be trained for a magr. position. I was hired as assitant mgr with the promis to be trained for mgr. then the mgr. at the union city tn. store left so that put me in charge until a new mgr was hired. He was put in place with no dollar general experience, then after a few months I was sent to another store to fill in for the mgr. while she was on sick leave. while there I talked to my distric mgr. about a raise since I was filling the job as magr. his reply was we talk about it when you get back to your store. after 6 weeks he came in and said no raise but if you did get one what will you do for me. He did not saw for the company he said for me. I let that slide, soon after the mgr. position came up again and again I was passed up so I quit my job. This distric mgr has caused magrs. in the area to leave that have been there for years. He needs to be looked at LINDA 1/3/11 I really love your stores, I so wish you would bring one to east highway 321 Lenoir City TN. It would be so convenient. we do have one on Bon street in Lenoir city, but thats the other side of Lenoir City, They do not keep that one to clean though. But wish so much you would think about bringing one to this area.. thanks.. Julia Brown 1/4/11 i and my family have been shopping at the dollar general in oologah ok, for the last 4 years. a year ago my son's ex girlfriends's sister in law started as working as the manager. over this time there have been small infractions that she has started with my oldest daughter including but not limited to trying to get a cussing match started in the store by accusing my daughter of throwing stuff off the shelves into the floor. when in reality a child that was with my (grown) daughter had bumped something and knocked off by accident and before they could pick it up diana jumped on them. but the latest and incidents have been worse and more humiliating, he and her employees have started chasing us around the store and popping in and out from behind shelves acting like we have stolen something. we shop at that store daily and have never stolen a thing and id like to see any proof they have. because at this point im calling my lawyer and filing complaint charges against dollar general corp. for harassment and slander because we have heard them blatantly call us thieves while we walk by. and my proof of their actions is on the monitor records in the store that date 12/19/2010 - 12/20/2010 - 12/21/2010 and now 1/3/2011 Demetrius Melvin 1/6/11 I went to the Dollar General Store at 1414 E Harding Ave in Pine Bluff, Arkansas on Thursday, January 6th. I went to the store around 4pm. I went to purchase some Old Spice deodorant, and I saw a sign beneath the item that said the product was $2 instead of the regular price of $3.75. So, when I went to the register the cashier had a nasty attitude and told me the item rung up to be $3.75 instead of the $2. And to make a long story short she asked another cashier to look at the price of the item to see if I was telling the truth, and the other cashier saw where the deodorant was marked down to $2. Yet, the cashier at the check out said that the $2 discount wasn't shown in the system at her cash register in a nasty way! I think this cashier needs an attitude adjustment!!!! She is a light skinned, short haired, pregnant black lady!!!!Once you all get this addressed your company here will have more satisfied customers!!!! kclark 1/7/11 I recently had a horrible experience with one of your managers......one of the rudest most unprofessional ppl that i have ever encountered. I no longer enjoy shopping there (i use to visit your store everyday). This manager (Stacy) needs to be educated on how to be handle herself when dealing with the public or you all are going to lose lots of customers:( Dan Seekings 1/8/11 I STOP INTO YOUR STORE IN FREDONIA NEW YORK ,WHERE I HAVE NOTICE YOU HAVE A VERY GOOD MANAGER IN PLACE THERE.I HAVE BEEN IN THERE SEVERAL TIMES BECAUSE OF MY WORK.I KNOW SOMETHINGS ABOUT MANAGEMENT,I HAVE BEEN WITH 2 MAJOR COMPANIES AS A AREA SUPERIVOR.ONE OF MY JOBS WAS TRAINNING EVERY MANAGER FROM THE STATE OF KENTUCKY.THE REASON I WRITE IS TO TELL YOU THAT THIS LADIE YOU HAVE RUNNING YOUR STORE IS TOP KNOCH.I DONT KNOW OF HER OFFICES SKILLS , BUT WORKING THE FLOOR STOCKING AND CLEANNING SHE WORKS HARDER THAN ANY PERSON I HAVE SEEN.GREAT CUSTOMER SERVICE,WHICH IS HELD HIGH BY HER AND HER EMPOLYEE .IF I WAS STILL IN THE BUSSINESS AND NEEDED A MANAGER OR A SUPERVISER I WOULD BE TALKING TO THIS YOUNG LADIE. Ann Walker 12/29/10 Store # 01823 Canton Texas store Mgr. Shallan and Asst,Mgr. Wanda..... The worst customer service EVER!!!!! plus I was doubled charge for a 6 pck of soda and can't even get a call back about it. I " the customer " is the reason Shallan and Wanda even have a job. Without us there would be no YOU!!!! start taking better care of the people who help pay your check! Very unhappy customer Latisha 12/30/10 I was told today that once Dollar General takes the clearance items off the shelf (when they ring up 1 cent) that they have to throw them away. I asked if they could donate them to a non-profit or charity and they said no - that company policy says they have to be thrown away! Can you believe it??? Dented cans of food, crushed kleenex, etc., etc. What the heck? Sally Jones 12/30/10 I love the Dollar General in Clewiston FL. But lately its been going down hill i was shopping there around 1pm and there was associated taking about another associated and how much she got paid and how an fair it was to her that she gets paid that much. The store is very messy and out of order most of the time.One time my son had to use the bathroom and the boy resteroom was broken so we had to use the ladies after he got done i went to flush and water came back up that store is soo gross. My son even found a dead cockroach on the floor. Now the only thing i get from Dollar General are my cleaning supplies. If you want my recommendation dont buy your food there. That store need to build another to replace that shity one. Sherry Mize 1/1/11 I went to the Dollar General store in Cedar Bluff, AL on December 31, 2010. I purchased several items one of them a phone card. When I got home the phone card kept saying invalid card. I went back to the store because I figure they did not activate it or something. The young guy at the register said he did not know what to do. So he told me to go talk the the woman that was working there. I had to go all over the store in search for her. Her name is Paulette Tullis. I told her my problem. And she said "Who sold you this?" I said, "the young boy at the register." She then told him not to sell anymore of the cards on the shelf to use a scan at the register for phone minutes because the cards were no good. She then went to another register and I do not know what she was doing and I don't think she did either. Then she asked me for my name address, and phone number. In the meantime the young boy's line gets backed up all the way to the back of the store because he is so slow. She looks at me and says she will have to get back with me in a few minutes because she has to him him check out customers. "HELLO I'M A CUSTOMER." I also had my 16 month old grandson with me who at this point is getting restless. So I asked her if I could get a refund. She said NO. So I wait and waited until she checks out "CUSTOMERS".( I thought I was a customer) Then she does something else at the register in regard to my problem for about 10 minutes, and she asked me if I could come back tomorrow. "No" I can't nor should I have to. Then she said she had to go in the office and make a phone call which took FOEVER. She comes out and says she has to make another phone call to make sure the minutes had not been used. NOW LISTEN and LISTEN good I do not steal and I would not have already stood in there and wrestled with my grandson for 30 minutes if the phone minutes had been used. I do not like being treated like a theif. I have never stole anything in my 51 years of life. After about 15+ minutes of waiting I am losing my patience and I usually am a calm person. But she came out and said the card was good that there must be something wrong with my phone. WHAT???? THERE IS NOTHING WRONG WITH MY PHONE!!! And she said I would have to call the TRAC phone customer service. NOW why was I not told that in the beginning. But no in the beginning she had already told the boy that the cards on the shelf were no good not to sell them. I did get the matter resolved with TRAC phone. But I will never shop at the Dollar General again.NEVER! I do not like being treated like a theif and a second class customer. I should not have had to wait while she waited on other customers just because she did not know what to do about my problem. I have never filled a complaint on any store or anyone but this is ridiculous. P.S. if the phone cards on the shelf are no good then take them off the shelf so the don't get sold to anyone else. Gabby 12/27/10 I went to take some stuff back someone got for me for christmas I did not need and the manger said well it's ringing up at $0.01 and could not help me out. It's such crap. When the price tag was still on it with the price clear as a bell on it. They out and out suck !! very upset! 12/27/10 I am from Killeen, Texas.. Fort Hood store #10304 4100 W Stan Schueter Loop. I was a loyal customer up until I witness the verbal abuse to the other customers& employees. I disagree w/ the lack of respect& customer service that goes on in that store! I contacted the better business bureau on this matter. They are two managers that are are a disgrace to the company & are no asset to it as well. Something must be done about this.... u have the cashier, floor personnel & customers degrading themselves by accepting such improper treatment. If a manager does not know how to manage & run a store; they need to quit, get fired or get themselves together before this company goes down in business! Also they should stop accusing certain races of being theives when they are the ones committing the unlawful acts... why does it have to be the african americans& hispanics that steal.... one word 'BIAS' Unhappy Ex-Manager 12/27/10 I used to be a Dollar General Store Manager and I loved my job and I was damn good at it too. I have read all of the complaints and comments on this page and this is the first time I have ever been to this site since I was fired over a year ago. I was fired the day after Christmas last year if that tells you anything about Dollar General and how they feel about their employees. I tell you now, I was not fired for stealing, treating my customers or employees bad or for not following procedure as I was trained. I had received many awards while I was employed, respected by my district managers and boss. When the economy dropped and my store profit numbers went down along with every other business and other DG stores in the area, DG corporation decided to revamp the districts, changed all the regional and district managers and fired every store manager in my district. Some let goes were legitimate but most were not. False and made up reasons for discharges were issued and were backed up just because the new managers said so. I was the only manager that they couldn't fire for policy disregard, I was fired because they said I wasn't a manager up to their standards. I received unemployment and DG did not fight it. But they ruined my reputation because I lived less than a mile from my store and I knew and live among many of my customers, and many of my customers were old school friends, and parents of my children s classmates. I was highly regarded by most of my customers and received many complementary emails to the corporation about the kind of job I was doing and the fine customer service I had provided. I had reduced my "shrink", loss, by 5,000 to 10,000 every year the four years I was there. My final inventory I reduced my shrink by 10,000 from the previous year, but the way my new manager had closed the date on my inventory there was a 9,000 increase in the shrink and I lost out on a 3,000 bonus and in the end it mad all my numbers for the year look not as good at all. My bosses answer to this was that an entire truck delivery was not counted in to my year inventory numbers even though the merchandise was in the store. I still don't understand this one. And to top all of this humiliation off, corporation went through four managers in this store in the next year and the last manager that worked there, which I had never met or worked with was tell my previous employees and customers that I was fired for stealing from the store. I am totally appalled by the lack of morals and proper business ethics from the Dollar General Corporation. And to answer some of the complains listed here on this page, DG does not staff enough. They are constantly trying to take hours away from store managers. There is never more than one person in a store till noon on most days, and in a slow store like mine I was only given 8 to 10 hours of labor to unload about a half full semi worth of merchandise. The amount of tasks that need to be completed with signing, moving merchandise, setting up merchandise, changed planograms (shelf pricing and merchandising changes)cleaning, checking out customers, paperwork, etc.... can not be done efficiently a provided proper customer service. I know I tried for four years and never lived up to corporate standards even though my customers said I was the friendliest and cleanest store and best stocked store in the area. As far as the .01 item that come to the registers, these are items that have been discontinued in the store and should have been removed from the shelves. Two reasons why they might not have: one, lazy store manager and employees or the corporation failed to properly report to the store of the pull, or there was an improper download from the corporation in the computer to make stores aware. And store managers are told to not sell the merchandise to customers and they are told to throw all of this merchandise in the trash. It can not even be donated. Customer service will continue to suck with dollar general stores because there is terrible communication from corporate to the stores. Regional and district managers do as they please. The buck will always fall on the store managers. I use to put in 60 to 70 hrs in a week and had to work every weekend and every holiday. They took away Easter and DG is only closed on Christmas Day. DG seems to find managers that are rude and dishonest because I think over time the mistreatment make many disgruntled managers that then decide to get even and steal and sometimes more. They are over worked and not given enough hours for employees to work to get the jobs done right. The only way a store gets more labor hours is if their sales beat the previous years numbers and lately you know that isn't happening in most areas. DG will never accept MC credit card because they say, or at least it was explained to me, MC charges too much when a transaction is ran in a DG store, DG will not pay the cost to process MC transactions. But until they do the poor cashiers and Managers have to take the rage and clean up from customers when the can not use their card to make purchases. I lost so much business because my customers could not use Master Card. I would never advise anyone to work at dollar general, or buy from there either. I have seen prices on so many items rise in the past three year in Dollar General you would not believe it. Some items have gone up a dollar or more. And as far as clearance items not ringing up under regular price when they are in a clearance area is usually sloppy merchandising or corporation has advised the stores to put these items in clearance areas cause they are discontinued and have no where else to put them and corporate has not reduced the price in the computers and don't intend to. I was also in a war with shop lifters, corporate breaches not to worry about that and worry about the employees that are stealing. All cameras in DG stores are set to the front door, back door, register and office to watch only the employees and managers there usually are no cameras on the floor to watch customers stealing or the employees for that matter if they pocket items where the cameras don't see. DG stores are the easiest stores to steal from, for one because of the lack of cameras to review or simply cause there is staffed only one person there per corporate office. I hate DG and will never shop there again and I have advised anyone I know to do the same. The majority of the issues of DG stem from higher up in order to make a bigger profit at the cost to the employee at store level and to the customer. My entire district was eliminated corporate though the cause of poor numbers in sales was not due to the economy but due to the store management. FYI, the last two years I was working at my DG store they opened another DG store less that two miles from my store and a new Walgreen and a CVS opened up less than a mile from my store, and the last two years I was there I never beat my number from the year prior. I don't think it takes a genius to figure out why. Screw Dollar General Corporation, shop Wal-Mart. crystal 12/24/10 I have shopped at the Hancock Md store since it got in town. Atleast 2 times a week,that stops today. Went in to pick up last minute stuff for christmas, and the guy employee was so rude I walked out. I left everything sitting in the cart. The guy had the nerve to follow me out and light up his smoke,as if he got off on being a jerk. From now on me and my family will go somewhere else. use to be a regular shopper 12/15/10 DG store in sayre ,Pa is not a very friendly store to go into to shop.there are are only a couple of workers there that are remotely friendly,and the manager is not what i would recommend as manager material.she is almost never on the sales floor.she is very arrogant. Rachel 12/20/10 i went into a dollar general in buffalo new york to return a set of defective christmas lights they told me that they could give me store credit off my bill if it was done before my purchase instead of voiding out the purchase to put on my return credit the manager just looked at me with his mouth hanging open i got upset and told him to just take the defective product. Managers and employees of this store are so ignorant to customer service it wasnt even the refund that pissed me off but the fact that they just stood there and looked at me as if i was speaking a foreign language....Terrible i will never bring my business to another one again! Randy Mapes 12/18/10 my girlfriend and i have been shopping at smith center ks dollar general. Ever sense cheri hrabe has been working there is been very rude to us and to our family. If something doesnt happen soon i will go other places to make sure something is done about it. Angie Federlick 12/3/10 I am appauld at the way Dollar General Sore Managers speak to their customers at store #10399 in Columbus, Georgia. Tonight (12-2-10), I wanted to purchuse 2 refill cans of airwick air freshner(vanilla snow scent). The sale price (ad is good thru 12/4/10) was $4.50 a can and they rang up $5.00 a can. I questioned the cashier, and she called the manager. The manager took about ten minutes beore coming to see what the cashier wanted. In the meantime, I walked back to the air freshners and got the orange sale tag. I told the cashier and manager that the vanilla snow scent was a holiday scent and it was not on sale. I then informed the manager, the orange sale sticker did not show a specific scent as being on sale. I told the manager, she could remove the two transactions of my bill. She then took the two charges off and just stood their watching my items being rang up. I then mentioned to the manager again, that the ad didn't indicate which scents were on sale, and told her the regular price for all scents of airwick and glade air freshners was $4.99 each. She still wouldn't sale the air freshners at the sale price. I told the manager, she wasn't "NO MANAGER", because the customer is always suppose to be right. I promise you this, I WILL NEVER STEP FOOT IN ANOTHER DOLLAR GENERAL STORE FOR THE REST OF MY LIFE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My sister in law wanted to purchase 2 cartons of eggnog for the sale price of $2.25 each. Again, the manager was called to the front by the cashier. My sister in law then told the manager, the the eggnog was on sale for $2.25 and they rang up for $2.85 each. The manager took the two cartons of eggnog back to the refrigerated cooler and just put them back. She didn't come back and tell the cashiers the price off the eggnog nor did she bring the two cartons back up front with her. I looked at my sister in law, " I Guess the Manager doesn't want you to have any eggnog". My sister in law also tried to buy two bottles of hair conditioner that was marked down. One was Dove $3.75 and clearange price was $1.00; and the other was Aussie price $3.00 and clearance price $1.00. The manager, wouldn't sale the two hair conditioners for the prices they were marked. My sister in law told the manager, to take the two charges (total was $6.75) from my purchase. I have never felt such an inconvenience for managers to help their customers when the dollar general employees are the ones who are mis-priceing items in their stores!!!!!!!!! June Hess 12/5/10 I was at the Dollar General on 21st and Mitthoeffer, Indpolis., last evening to pick up some Christmas wrapping paper and a few other items. The store was ,of course, crowded which I expected and was okay with me. I knew the trip might involve having some patience as it is the season. I got in line and waited my turn. The young man, Jay, was VERY nice and polite to everyone he dealt with asking if they would like to donate to the Jude's hospital like he is suppose to. Well, the lady in front of me had some items and she asked for a price check. It took some time because the meter Jay used was giving him fits. He eventually solved the problem. The lady slid her card and it wouldn't take. He encouraged her to slide it three times, and eventually she got mad and got what she could afford with her cash. She left in a huff. I could tell Jay was embarrassed by her actions and I suppose he thought I would be angry and impatient with him as he seemed a bit nervous. To top off his night, my five dollar coupon wouldn't take. He sought help from the manager and all was well....The reason I'm writing this review is that reviews are negative for the most part and I feel employees like Jay should be commended and encouraged. I don't know if you will ever see this review, Jay, but THANK YOU for your hard work and efficency !!! WELL DONE !!!! :D Andrew Tortora 12/4/10 Your glass dinner plates exploded whrn i removed it from the microwave andcut my handit could seriously injior someone William Hobbs 12/5/10 I am a customer of the Dollar General Store in Miami Oklahoma our family is every day customers Friday December 3. My wife and son was in the store shopping for Christmas and our 3 year old grand daughter. y son was showing us a digital camera on the display table that was set up inside the store under the securty cameras my son removed the camera out of the box to see if the that is what we wanted we told him it was not the one we wanted to put it back he just layed it down on the shelf next to us and we continued shoping when the store manager comes around behind one of the counters and starts yelling at our son to put back the camera or he was calling the cops the manager said he saw our son put it in his pocket he has it on camera our son did not put the camera in his pocket he layed it on the shelf and showed the store manager where he layed it at the store manager got even madder and told our son to leave the store and not to come back again that he was not allowed in the store. I would llike to see action taken against the store manger ofr making an real embarrasing scence the store was full of people and every one was looking at us as the store manager was yelling at our son who was falsely accused of something he did not do. deborah hillick 12/11/10 Hello, I have shopped at Dollar General for many years here and in New York... I love to go there today I had a terrible experience after a long day at work. I go there to relax and end my day..I was on a mission to buy Toys For Tots toys and toys for work as we give them to the unfortunate children, and my own personal shoppin for Christmas.. I get all done and proceed to register cashier was very friendly offered me coupon as I forgot mine. I had two seperate orders. One for work for the unfortunate families and one for myself as well for the families. First order was completed with no receipt, ok second order with no reciept, ok mind you paid with bank card.. need documentation of payment for my books and check book.. cashier stated .."you know our policy we will take anything back with no receipt" not even on my mind by this time asked for reciepts cant get into system to get last reciept and cant contact manager for code "not answerin phone" Bottom line had to return two seperate orders and credit cc what I was due.. By this time needed to be home to feed my own family... Would you leave with no receipt of 100.00 worth of merch. and feel comfortable? Winston the cashier was awesome Mgnt. was terrible I as far as now will never go to Dollar General again. Please remember word of mouth is not good for business. I am so dissapointed and frustrated . They need to rectify this situation immediatly as I am not happy. Unsattisfied Customer, Deborah Hillick Angela 12/11/10 Actually ZERO stars is more like it!! This company is a disgrace, & based on the other reviews on this page, apparently being RUDE & completely RIDICULOUS is the only qualification for a store manager at Dollar General. I'm just relieved to see that others have had these kinds of issues. At least I know that regardless of the complete apathy & lack of interest DB has in resolving customer complaints... I'm not alone in my disregard for this company. For the record: I have complained to their corporate headquarters no less than 3 times trying to resolve an appalling incident that happened at their Raymore, Missouri store. I've just now had to request that a Regional Manager get involved since neither the store manager or district manager will resolve it. I'm now becoming aware that my attempts will probably just be futile as it is clear this company cares little about their customers. Despicable! mikia FROM MARTAIN TN 12/13/10 there was the rudiest lady i have every met in the union city tn store i asked her where to find something, she looked at me like i was stupid!! Her eyeys were so red she could hardlly see out of them i had never been so imbarressed in all my life ,not only did she not show me she was just down right ugly , if you ask me being a good christian lady i would tjing she would have been something she shouldnt have been!!!!!!!!! i also work in the public and always the customers come first ,if i couldnt find anyone yo hire better than that trash i would probsblly lose the store , i have to say everyone else is very nice but this lady really needs to be delt with i bet i want be going back and know very many people in the comunity that i will be letting this know !!!!!!!!! if you wanna keep it a float she needs to be GONE HER NAME IS TINA FLIPPING soon everone will see what im saying and i live in martin and ther talking bout her ugly ways THERE . i will take futher action if something isnt done!!!!!!!!!!!!!!!!!!!!!