Ebay Corporate Office | Headquarters 2145 Hamilton Ave San Jose, CA 95125 (800)322-9266 Reviews For Ebay Corporate Office Hendra Budiman 2/4/12 Ebay sucks never deal with them again, Dont talk to their customer service,cant help you, seems their the judges that make decision, everything they said trying to bring to third party or contact your shipping carrier or did you buy insurance. i bought insurance what is the purpose of seller protection Eliz E 2/5/12 Thieves in the night. I was selling items and they pulled all my auctions because they said I had a link to by ex-husband's account. Been divorced for two years and they will not let me sell, but it is ok for me to BUY stuff on their site. Drop dead assholes! Hunter 2/2/12 Ebay placed a hold on my payment until 3 days after delivery. The item was delivered on 2/01/12. The release date for my funds was 2/03/12. The buyer left positive feedback the same day of delivery. I called Ebay and asked them to release the funds since they could confirm delivery and the buyer had already left positive feedback. The CSR started to tell me their boilerplate response and I just hung up because I didn't feel like wasting time. Then suddenly the release date for my funds was changed to 2/04/12. Obviously that was done by the CSR because I hung up on her and refused to listen to her BS. I cancelled my pending sales and will be closing my account ASAP. Not Happy 1/29/12 I clicked the wrong button in the resolution center to give a partial refund on an item a buyer was disputing the condition on. I offered $1499 instead of the full $1514 refund. Paypal refunded the money and now I have no item and no money. I was told that since I offered a partial refund that they buyer was not required to return the item. To top it all off - they buyer is a larger company partly owned by ebay called Sekomeim? that buys stuff on ebay for people in Japan. Ripped of by an ebay company- "nothing they can do" I am told-my mistake. Geez... Wish there were more options for auction sites. EGAY 1/29/12 Ebay sucks.. It is as bad as I could have ever imagined. They don't accept non-Paypal forms of payment, and have monopolized the payment process. Their customer support is outsourced and sucks royally; they will laugh at you if you challenge them with a security question. Ebay has become a one way corporate pig, and when you combine the fees from Paypal and Ebay you get fleeced. I'm closing my Paypal, and Ebay account never to attempt it again. They have lost my business as a seller and consumer. To top it off, they have bring politics into the business environment which is I'm going to dance a jig when they go bankrupt, and I seriously hope the management behind the shitty business die of cancer, and the headquarters gets struck by a large former Soviet satellite falling from orbit. Commie pricks! Saravanakumar.C 1/27/12 I have purchased a camera ,inside the courier there is no camera and claim also been launched and not been provided genuine reply from ebay as well .finally i am the losing verge of 5K money..... What The Heck Happened To Ebay?? 1/27/12 I used to LOVE Ebay...promoted them to everyone..Had a store and lots to sell...had great times at the Ebay Conventions..Learned alot of great tips...thought the World of them...then everything went bad...was it because of new management?? You have messed this up..I sold low price collectibles..things that you had to find the right buyer, so the store worked well for me at 3 cents a listing per month...then came the price hikes, had to get rid of my store..then came the BUYER Protection...okay, I can see that but sellers need protection too!! So NOW all buyers have 100% feedback...duh..really? because that's all we can leave them...then there is the final fees on shipping costs to punish all of us for the sellers that overcharge...then all of a sudden we are offered free listings...hmmm that means Ebay is in trouble...wonder why...and now after selling on Ebay for 10 years and being a Power seller when I could afford my store..I have been slapped down to a below standard seller with all 4.9 ratings in my feedback...okay, what the hell is that about?? Oh, about 4 buyers who can't read descriptions and are unhappy with their purchase and THEN can't communicate with the seller before leaving FB...why should they, we can't leave them any neg feedback...The Founder of Ebay who made a wonderful company is probably cringing at what it has become...Lack of sellers= lack of sales=loss of revenue=no more Ebay conventions and free listings for the sellers who haven't been scammed by inconsiderate buyers yet...I'm a Stockholder so I have an extra interest in this and am EXTREMELY UNHAPPY!! BTW...Our Star ratings on this site are also confusing?? are we rating Ebay?, then mine is right...not sure why there are 5 stars for unhappy Ebayers commenting... Lisa 1/25/12 Dealing with Ebay has been a total nightmare. They suspended my account because I used a stock photo of a totally authentic item and will not re-activate it. I don't think it was such a huge deal that they would block my account. Anyway I also bought 2 handbags from Ebay that were both counterfeit. There are counterfeit items all over Ebay but they claim they monitor this. Yea ok. I notified them about this so 45 mins later and 3 transfered phone calls, I was told someone would call me within 72 hours, needless to say no one ever called. Ebay is the biggest scam going and I will NEVER use them again. ckbeforeusell 1/23/12 sold an embroidery machine, the buyer did not want it so I agreed to refund her the money when I receive the machine back.So I put the amount $3500 into the paypal account and the money would be released back to the buyer.... However, She did not package the machine properly and she put a 150 lb m=embroidery table on top the crate which collapsed onto the machine during transit. Broke the machine in 6 places, making it useless....so here is my situation...ebay will refund my money after I ship the machine back to the buyer at my cost...$500 to ship it back...they said they can not force her to pay the shipping!!!My money is in "escrow" until she accepts shippment..... how is this fair...she did not crate the machine properly and I am responsible for shipping it back to her at my cost...........Im done with ebay!!!!!!!!!!!!!! spat923 1/21/12 I will never use e-bay again if this matter is not addressed. Your representative promised me a $10.00 voucher to make up for an incident that took place with a current seller Member id: whatsyourprob for the item: Sony PlayStation 2 Slim Charcoal Black Console (NTSC) (110798312417). I won the bid back on 12-24-11. The seller strung me among for three weeks and your company allowed him to repost and resell my PS2. His account is suppose to be noted for future buyers so I moved forward and won another PS2 for $50.00 ($10 voucher would have made it $40), went to use my $10 voucher only to find out I will not be getting it. Your representative Darlene and her Account Supervisor Roy rather lose a sale and lose my business for good over $10.00. This is a true sign that this company is not what it once was, what a shame! I have wasted over 2 hours on the phone and your corporate office does not even take calls. I will be notifying the BBB in 1 week from today 1-21-12 if you continue to avoid the situation that has been placed in front of you. I am going to still buy this item because it is the right thing to do. The currnet seller will not suffer because of this. It is not about the amount of the voucher but it is the principle. Do what is right or lose my business and my companies business for good. Spat923 Gregg Witte 1/20/12 * * * * ATTENTION EBAY AND PAYPAL USERS * * * * I will never use Ebay or PayPal again. This was the first time I used both "services" as a "secure" way to do business online. After receiving his merchandise as agreed, my buyer elected to contest the charges to his credit card, which PayPal promptly debited my account to the tune of $1872.00 - both Ebay and PayPal appear to be doing absolutely nothing to investigate this scam, even though I have been contacted by another individual involved. Meanwhile, both Ebay and PayPal demand payment for their "services". Never Again. Tami Tyndall 1/9/12 I will no longer do business with eBay . The buyer didn't go by policy and ripped me off eBay did nothing. She is still selling the same item . The item is a pre sale and it was more than 45 days and the buyer said she would put money back in my account and didn't and eBay doesn't care because it is past 45 days. They protect the buyer even after she ripped me off 77.94 and I will not do business with a company that will not protect me or somebody else from being a victim I would think twice before I buy something. lizzy 1/9/12 right hello im a account holder of ebay and im very miffed off with your teatment of my self from your company i have been selling stuff and buying things off ebay for a very long time but!!! over the last few months i hve had nothing but problems from ebay saying im below standard and now i open my account to look at my listings that had got bids on and only a day to go and you have deleted all of them the most ironic thing about the hole sorry matter is i have done nothing wrong to deserve any of this treatment . * I first had problems with a buyer saying they had not receved the item but i had i tracked and they had got it and was trying to get there money back as well as ebay did nothing only made my account resricted. * Then i bought a coat paid for it never got it and never got my money back. Rang ebay they said they could not do any thing and hung up!!! * i have got fantastic feed back off the items i have sold it has all been good things and some really nice feed back ebay says this is not relevent but if the buyers are happy what the hell is the issues with deleting all my listed items ??? * Now i have messages wanting to know were the items have gone and why i have deleted them as they had bid on them! * All the time this is going off pay pal is informed and they put holds on my payments so i cant get my money out my account for 21 days because of the holds its just one big mess and help well there is none you ring ebay get cut off or sorry its the way it is wait till the 20 th of this month it will be better you need to improve so do all i can to improve even offer no postage cost and still i cant get above the below sellors standared its all a load of pants!!!! im sick so sick they you get this star rating 5 stars for this 5 stars for that then ebay mackes it so easy to mark other peoples feed back down till they cut you off and the reall problem with the people that are doing wrong they get away with it !!!!! its soo sooo sick they need to get it all sorted !!! but of normal luck us little people dont get no help do we!!! Raymond Bell 1/10/12 I will take $50 for both. If you are still intersted please give us a call at 407-925-1515 Angela Robertson From: "eBay Classifieds Reply (from nonuser@verizon.net)" To: angels_serving_god@yahoo.com Sent: Monday, January 9, 2012 4:55 PM Subject: A reply to your "6 Ft Folding Table with Plastic Top" Ad on eBay Classifieds Hello! The following is a reply to your "6 Ft Folding Table with Plastic Top" ad on eBay Classifieds: From: nonuser@verizon.net We would buy both tables for$40.00 Thanks for using eBay Classifieds! eBay Classifieds takes email abuse very seriously. Please report the message above to our Customer Support team if you find it to be offensive, inappropriate, suspicious or spam. Wishing you great success with your ad, - The eBay Classifieds Team Help About Blog Mobile Apps Privacy Policy Terms of Use Contact Us Twitter Facebook Copyright © 2007 - 2012 Kijiji International Limited. We have reported your activity to ebay and asked that your account be suspended. You can not refuse selling due to to distance to ship, or any other aspect you feel inclined to do without posting the requirement as part of your ad. Here is the ebay phone # you will need to call so as to speak with one of their representatives to get your account straightened out: 866-540-3229 Ebay is for professional serious minded people who desire to obtain items. Why they want them is really none of your business. Get serious or get off the internet. We work with these groups and will do all required follow up: FBI Internet Crimes Unit in Washington D.C. (also known as (the I-3) Local authorities Raymond Bell Roanoke, Va. On 01/09/12, Angela Robertson wrote: I will take $50 for both. If you are still intersted please give us a call at 407-925-1515 Angela Robertson From: "eBay Classifieds Reply (from nonuser@verizon.net)" To: angels_serving_god@yahoo.com Sent: Monday, January 9, 2012 4:55 PM Subject: A reply to your "6 Ft Folding Table with Plastic Top" Ad on eBay Classifieds Hello! The following is a reply to your "6 Ft Folding Table with Plastic Top" ad on eBay Classifieds: From: nonuser@verizon.net We would buy both tables for$40.00 Thanks for using eBay Classifieds! eBay Classifieds takes email abuse very seriously. Please report the message above to our Customer Support team if you find it to be offensive, inappropriate, suspicious or spam. Wishing you great success with your ad, - The eBay Classifieds Team Help About Blog Mobile Apps Privacy Policy Terms of Use Contact Us Twitter Facebook Copyright © 2007 - 2012 Kijiji International Limited. abbey 1/11/12 Buyers who do not like their purchases, will say whatever it takes to extract refunds. I had a buyer say item was shipped back, yet this person kept item, and received refund! I had another buyer leave rating, 'item not as described' because she did not like the top I sold, it was brand new, buyer said, 'it looked like it came from thrift store!' I bought this top about a month before I sold it, it had not been worn, yet this buyer can leave a comment like this, and cause paypal funds to be held up, rating to be lowered, listings to be placed in less visible areas on ebay site. Why are buyers being allowed to ruin sellers who are trying to make a few extra dollars? Doesn't Ebay/ Paypal know that by holding funds, it causes sellers to go without monies they earn, when its needed, just as quickly, as shipping items are expected, ASAP! Rules to improve seller ratings, 'ship item as soon as buyer pays', yet waiting for 21 days for funds, is not a problem? Bill collectors don't wait for 21 days, for payment, because you decide to punish them, for calling, morning noon and night. If I were to rate bill collectors, as to their performance as, 'terrorists', they would surely be waiting at least 21 days for payment! I have heard all sort of reasons why the monies are being held. Someone with a perfect score is being told their rating is too low? I have been told by reps, that its because of, 'item not as described', yet buyer who kept item and received refund, was refunded by Ebay, not me, and Ebay stated my listing was exactly as it should be, 'exactly described' following Ebay policy. I have been told its because I don't have a store open, yet I hear horror stories from those who do, and frozen funds, regardless of having an Ebay store. I also hear about the 'tons of interest' collected, on paypal funds being held, which seems to make the most sense, but aside from all the possible motives, for holding back on giving what is rightfully due sellers, once items are shipped, I feel that overall, the most hurtful thing being done is to take away the little cash someone makes to help them live. We are USAF, the little we make on Ebay has been helpful, especially when we care for other family members who are having hard times. This whole thing is about greed, its sad, and disturbing that a service that once provided relief to masses, is now causing grief and suffering to people who came to trust a company that is now becoming shady, and losing support of thousands of people. I do hope Ebay/ Paypal broadens their views about the 21 day hold, becuase I can foresee more losses than just the little people who are being stepped on. A corporation of their magnititude should not act so haughty, no one stays 'On top', that does not show 'justice to the people'. Bill G 1/8/12 This is in reply to B & E Computers. I too was suspended indefinately by Ebay for leaving to many negatives on sellers. Every single one of them was deserved. Here is the kicker,,, I have over $1,000 of purchases that I havent received and have no way to contact the sellers thru the Ebay system to find out where my items are. If Ebay is going to suspend your account they should make it to where you are not able to purchase new items but you should be able to complete the sale for items you have already paid for. I also had aquired several hundreds of dollars worth of "Ebay Bucks" that are now gone. I have always paid immediately after winning or buying (within minutes) yet allot of the items I received were damaged due to totally incompetent sellers who lack the common sense to package items worth several hundreds of dollars without any cushioning to protect them in shipping. We have an appointment with a lawyer next week to discuss this. This is basically theft on Ebays part. We have purchased items,,, we have no way to contact the sellers,,, and we cant get ahold of Ebay. Anyone else see something wrong with this picture ? Ebays stock has constantly been going down and they wonder why. What a bunch on idiots dorothy 1/6/12 I agree that there should be a law suit against ebay and pay pal for witholding funds for 21 days. WHO GETS THE INTEREST ON THAT MONEY!!!! We sell our things and when we get paid for it, it is our money. Ebay and Pay Pal play God too much. Who are they to decide and make up rules and regulations as they see fit their agendas. Sellers have no voice. They are treated like crap and basically have no rights BUT yet ebay and paypal need sellers to have buyers to make money off of all. So why not give sellers a break. ON top of it all they now charge a fee for shipping fee. They want you to lower the shipping fee or offer free shiping. ARE THEY GOING TO COVER THE DIFFERENCE? Why should sellers lower their shipping fees when the cost is what it is. Why are sellers getting punished. With all their rules BUYERS are taking advantage and SELLERS have to suck it up. IF THERE IS A LAW SUIT GOING ON I WOULD LIKE TO JOIN CAN SOMEONE PLEASE EMAIL ME AND LET ME KNOW. kailey1971@hotmail.com Closetlust101 1/6/12 Hello! I am writing again to say that there really is GOOD in the WORLD, and even on Ebay! My Seller experience was rectified no thanks to Ebay! But the goodness of the Seller herself! She amicably SENT ME A FULL REFUND once she realized that a mistake had accidentially been made! I would like to thank her on this forum for being a true asset to the Ebay world! Thank you very much, and again thanks for being the change that is deeply needed to impact this world!!! You are a STAR in your own right!:)DD michael mayer 1/2/12 I will be calling my congressman to complain about the unethical means ebay and it's ceo John Donahoe scarf fees for every little thing, now a fee for shipping. I believe it's unethical and extortive. John Donahoe must be a nickel and dimer himself. I may be filing a complaint with the district attorney of New York. B&E COMPUTERS 1/1/12 I am writting this review about eBay buying this am as they placed a restriction on my account for 90 days because I filed too many disputes against sellers they say, however I have purchased over 200 items this past month alone. I tried contacting the sellers and calling them without being able to contact them so the next step after waiting 2 to 3 days was to open a dispute and still got no response at all. I buy and sell allot of laptops and laptop items and I repair my laptops back to the new condition so I have to have next to perfect items and when it is listed in that way that is what I purchase. So0 when I get an item and it is junk then the course is to contact the seller send it back and get a refund. So eBay is being very unfair to sellers 1st they take away the negative comment so the buyer has you there big time, and now they do this, they should consider that the seller does not respond so that one is the sellers and not the buyers. eBay is getting worse every single day, when you send i9n an email about something like this they should respond would not you think? I GUARANTEE YOU EBAY WILL NOT RESPOND TO THIS IF THEY DO I WILL COME BACK AND EAT MY WORDS. THANKS FOR LETTING ME VENT closetlust101 12/31/11 I have experienced the tragedies of a business monopoly that we so often allow in our country. We are undoubtedly the MAJORITY but allow the continued treatment as though we are such a non factor in the scheme of all things EBAY/PAYPAL. I have just been dubbed out of $4,399.00 on a handbag that was not the one I purchased in the auction listing. Trying to get a honest account from the Seller, truly not representative of all Ebay Sellers this was my first bad experience from a Seller! A pretty expensive lesson but most valueable for me! How can we allow this treatment wen we are the force that keeps this wheel churning! It is truly time for a CLASS ACTION LAWSUIT again, but more important it is time to force our government to end this EBAY/PAYPAL Wall Street mentality operation! There is no type of government watchdog to keep them in line! Again, we should all be filing a complaint with the Office of controller of the Currency. These are the federal banking regulators, as we all know the "Squeaky wheel gets the OIL." We must holler a little louder, and longer! The inability to reach Ebay, and the long waits, and intentional disconnects cannot be tolerated. I am done with Ebay/Paypal and the pseudo Buyer Protection policies are a JOKE! Let's ban together to insite change!! I am officially declaring a OCCUPY EBAY movement!! Please call if you are interested in changing the course of EBAY/PAYPAL Code of Acceptable Business Conduct and Ethics. Its time for us to force John Donahue, President and CEO of Ebay to seriously reform their practices. If we boycott, and start tugging at the PURSE STRINGS things might change a bit sooner! Debbie Durham T:219.682.4993 E:ddurham0918@att.net C. Right 12/17/11 I have left both ebay and paypal as they are not held accountable at all for their abominable practices. They are totally a law unto themselves- huh did I say LAW !! They are unjust , uncaring and DO NOT act in an honourable way. They only protect ebay but whilst there enough people who fall into their clutches they will not have to change their ways. Paypal are terrible - they do not seem to be covered with any good regulation and have total control over OUR MONEY. Would you put up with this travesty from your usual bank. No indeed. But as you cannot eyeball anyone and haul them over the coals for their behaviour nothing will change I am afraid. They will get their comeuppance one day and I for one will be absolutely delighted. It will be long overdue. I would willingly join the throng of people waiting to lynch the people at the top. Metaphorically, of course .............. Shame because the concept of ebay is good. It is the poor administration and disastrous customer relations that make it a sad travesty of its original good beginnings. Morris Wade 12/13/11 For anyone that is having trouble with eBay and/or Paypal manipulating or controlling your monies please do this... File a complaint with the Office of Controller of the Currency. Although PayPal claims not to be a banking institution they sure appear to act like one. These are the Federal Banking Regulators and if the get complaints they will look into them for you and enough complaints will cause a serious investigation neither eBay or PayPal wants. Been There Done That 12/13/11 You people need to start recording your phone communications with Ebay / Paypal. So much of what is posted here is completely unbelievable. Only other users with similar experiences will accept the fact that this stuff is really happening. You must post these audio conversations on Youtube, share them as mp3s, etc. Get noisy! Mainstream media will pick up on it and presto!- Ebay and Paypal will do something about fixing their frankenstein. HORRIBLE - UNCARING - CORRUPT - COWARDS 12/7/11 This is NOT how a company should be run! EBAY is fully aware of how they treat buyers and sellers when there is a problem. CEO JOHN DONAHOE IS HEARTLESS AND RUNS EBAY WITH NO RESPECT FOR ANYONE AND ESPECIALLY SELLERS WHEN IT COMES TO ACCOUNT SUSPENSIONS. After 2 problems I had with deadbeat buyers and over 600 possitive feedback I have said "NO MORE!!!" and will seek to join ANY lawsuit against this company to teach the entire eBay excecutive team the differance between right and wrong! BK BOTACH 12/9/11 Many years ago we created an eBay account. There were issues and we lost the account, it was so long ago we don't even know why. Our operation has changed considerably since then. If you check the LA BBB, our business (Botach Tactical) is at an A+, which is a testiment to how far we've come, even in the past 6 months. We have sent numerous appeals to eBay for account reinstatement and they did reinstate our account this year. We then received an email on 7/4 saying that 'serious suspicous activity' has resulted in our account being suspended. We know we didn't do anything wrong and when we call eBay, they have no explanation for us and just hang up on us. Our emails have gone unanswered. We recently had the same situation with PayPal and, upon their further investigation, they apologized to us for mistakenly suspending our account. If eBay were to take the time to conduct the same ethical investigation, they'll see that there's no reason for our account to be suspended. We should be allowed to use eBay's market for our business like everybody else and, if there is an issue or we did do something wrong, we have the right to know what exactly we did to violate their policy. For a company that is so customer service oriented, their customer service is terrible! Angry Anne 12/6/11 I sold coupons with an expiration date, a buyer won the auction. I noted he was 2 states away, so I emailed the buyer to say they must be paid immediately, or they don't get shipped out on time, he paid 2 days later, they got shipped out that day. 2 days later, the USPS attempted to deliver and a notice was left on 11/19. On 12/3, I received a negative feedback stating this buyer did not receive in enough time and the coupons had expired. EBAY customer service stated they cannot remove the feedback because he did not violate the feedback policy. This has affected my rating to a 97%. I had something similar with another buyer who I tried to contact about an item she bid on and she refused to cancel the transaction. Ebay would not do anything. All the representatives sound the same, so I don't know if I even had the chance to speak to a supervisor. They also do not allow you to get an address or a number to file a complaint. This buyer is now getting away with leaving false, inaccurate information on my feedback and Ebay doesn't care. As a seller, you think our fees would give us clout, however, we do not. We work for them basically. The buyer has all the rights in my case. The representatives hung up on me several times, or passed me to a number that was busy. Never once did I get assistance. How can this business continue to take money from their sellers, yet not protect us? I am taking down my account, I'm tired of dealing with these paid slaves who are trained to say "I understand how you feel" yet do nothing for us. I was told Ebay has to respect their customer feedback, even if they are lying? Ryan O'Koren (www.alteredprints.com) 12/6/11 Exact same thing happened to me, except they also locked my account, and removed all my listings. I have contacted the person in this article so I may also join this cause. Honestly my situation is WORSE. I was reduced "below seller standards" back in June, and even though I have a 98.9% customer satisfaction, and over 8 months WITHOUT A NEGATIVE FEEDBACK, I'm still "below seller standards". I was told they reassess accounts every 20th of the month, however a negative review STICKS TO YOUR ACCOUNT FOR OVER A YEAR! As I said before, I am contacting this business about trying to "join them". This is obviously an illegal practice of big business on little business, an if it results in legal action, I will do my part for the cause. Michael 12/1/11 December 1, 2011 EBay Attention Legal Department To whom this may concern, We are writing today with regard to our EBay Seller Account: “ourcollectiblecuriosities”. We have been selling on EBay since February 11, 2011 and in that time have received 157 Positive Feedbacks, 1 Negative. On November 20, 2011 we were shocked to see that EBay had changed our performance to below standard, and further shocked to find that PayPal had placed our funds in a 21 day pending status-keeping us from accessing our money paid from items sold on EBay. We contacted PayPal to ask why we had a hold on our money, and were told that they had been told by EBay to do so, due to our “Below Standard Performance” rating. We asked them what legal right did they have to withhold our money. The response was the same; basically “Because EBay said so”. After going in circles with PayPal, being disconnected three times, put on hold repeatedly (at times for over 30 minutes), speaking with three customer service representatives transferred to two different departments and finally speaking to a supervisor, then being disconnected yet again, we decided it was time to call EBay to try to resolve the problem. After being on hold for yet another 30 minutes, we spoke with a “Customer Service Representative”. We were asked to bring up our seller account online and to look at the detailed seller ratings page, at which time we were informed that the reason our money was being held was that we had received less than 5 stars in the month of October, 2011 by 6 of our buyers. We asked where we could find the documentation to back this up, and were told that EBay could not provide this to us. Herein lays the problem. In our 157 Positive Feedbacks, (we informed the CSR), approximately 98% of our buyer’s feedback makes a direct reference to how great our shipping is. Twelve Pages of Positive Feedback and on Every Single Page of those twelve, there are comments which refer to how great our shipping is. We asked, yet again, where the negative feedback regarding our shipping is. The response was another non-answer. We then asked the CSR How EBay withholds sellers’ funds when a seller drops below standard, who does not use PayPal as their payment method? The response? You can’t sell on EBay unless you use PayPal as the payment method. After being transferred yet again, to another department-we were informed that “this is only temporary” that we would be reviewed again on December 20, 2011 and that our performance was fine at this point and that our money is usually released within 7 days, we hung up. Two days later, after noticing that none of our funds had been released, even though we had shipped, provided tracking information, and received positive feedback from the buyers, we began the daunting task of phone calls to PayPal & EBay yet again. PayPal noted that the “system isn’t perfect and sometimes you have to call us so that we can manually release your funds”. They then released $18.00 of the $328.00 they were keeping from us. Next we called EBay to once again try to resolve the problem, and were connected to a CSR named “Nick”, who would not provide his full name, despite us asking him several times to do so. After explaining the problem to Nick, directing him to our feedback pages, etc. Nick put us on hold for approximately 15 minutes, then returned to the phone and promised that all of our funds would be released within 24 hours. We asked him to repeat what he had said, and he again stated that ALL of our funds would be released within 24 hours. He then provided us with a “Service Tag Number”:1-2054806672, and stated that if for any reason our money was not released within 24 hours, we could call EBay, refer to that service tag number and they would fix the problem right away. Today when we checked our PayPal balance, nothing had changed-everything was still pending, and we could not withdraw any of our money. We called EBay and asked for a supervisor. We were placed on hold for over ten minutes, and then asked by the CSR if the supervisor could call us back in twenty minutes. We said no, we wanted to speak with them now. The supervisor came on the line stated his name (which we could not understand) then his title as account supervisor for EBay. We explained the problem to him, then provided him with the service tag number, as well as the CSR’s name (Nick) who had promised us our money within 24 hours only to be informed by the supervisor that he showed no record of the conversation which was referenced by the service tag number we gave him, nor did he know a CSR named Nick. At this point, we once again explained in detail to the supervisor that we have had no complaints whatsoever about our shipping, then asked him to read our feedback pages. We were placed on hold, and when he returned we were once again told that it was a less than 5 star rating that caused this hold status to be placed on our funds. We asked him to provide us with the documentation to prove this, and again were told that EBay could not provide this to us. The supervisor was very rude, and short tempered with us, then explained the “policies” of EBay with regard to this issue. Once again, we asked for documentation showing anything negative with regard to our seller account to back up this claim by EBay, again none could be produced. Our issue with this situation is this: If we are being”punished” for allegedly falling below standard in our seller performance, we, by law have a right to refute the allegations made against us. EBay has to provide us with the FACTUAL DOCUMENTATION which they are basing their decision upon, especially when the result of these allegations is stopping us from accessing our money from items we have sold, shipped and delivered to satisfied buyers. We have a legal right to respond to these allegations and dispute them before any sanctions are put in place against us. We have not been provided with any proof that any of the allegations made against us are true, nor if any actually exist. What we are being told is that we just have to take EBay’s word for it and deal with the sanctions until the next review. This is unacceptable, and from what we have ascertained, not legal. We would ask that you review this matter at once, and that you resolve this matter by releasing all of our money today. Please contact us with what you have decided, as we are a small company and cannot afford to have our money tied up like this. It is crippling our business and needs to be addressed right away. Thank you for your prompt attention to this matter, Michael Moss Collectible Curiosities PO Box 162 Gardnerville, NV 89410 Telephone: 949-514-7638 EMAIL: info@collectiblecuriosities.net socialism lesson 12/1/11 I'm not shocked to find the seething frustration associated with ebay in these emails! I have been a participant for almost 10 years and feel the same way. We aren't doing any good this way though! We need to find a public forum and band together to be heard. The USPS also needs their cage rattled! HOW can ebay hold a seller accountable for dilivery mihaps? HOW???? I can package with bubble wrap till I'm dizzy! If the postal workers put my package UNDER the truck instead of INSIDE the truck, and deliver it smashed to bits, HOW IS THAT MY FAULT??? Ebay will take the item cost, +shipping right out of my account anyway! (even though there are many comments in my feedback praising my packaging skills!) I guess, we all should purchase things and then get our money back from ebay by simply saying "oh, it was broken". Hmmmmmmmm. WOW. Welcome to corporate America...where there is no accountability unless you sue. (this may be why the USPS is losing their asses too!) DUH. BOTTOM LINE: Ebay is forcing sellers to pay for the lazy, ignorant, disrespectful government employees! How does that grab ya? Davis Charette 11/25/11 Seller screwed again!I have had a problem with non paying buyers! I called ebay and they told me if I wanted to relist my items they would give me 50% off my final valuation fees! I even had the persons name that told me this, and ebay said tough he was not authorized to do so! So ebay will now lie and cheat to get your business! Ebay as all publicly traded companies soon just say screw you, we need the profits! WE ARE THE 99% Mitch Blair 11/27/11 My name is Mitch Blair, I have had a conversation with a seller of a 2005 Nissan Altima, I wanted to check with you to see if this is legitamate. Do you have a holding account where you hold funds and let me receive the car to review, and if I don't like it you will give back my funds? Below is the copy of the email he sent me the other day. Please review it and let me know if this is a SCAM or if it is for real. Thank you for your help with this. I would appreciate it if you could respond as soon as possible, if it is legitimate I want to act on the ad. Mitch Blair http://atlanta.craigslist.org/atl/ctd/2689548155.html Hi again, The reason I'm selling this vehicle way below market value, is because I would like to help ease the burden of my sisters medical expenses, which she has acquired due to a serious illness. The car is with me in Anchorage, AK at Elmendorf AFB where I am currently deployed. The shipping will take 3 to 5 days and it’s not a problem because I will have the vehicle shipped by an Air Force cargo plane so there won't be any additional shipping costs. Also I will arrange for a truck to transport the vehicle to your home address. You will receive it along with all the documents including title, bill of sale, 2 set of keys, full service records and more. Because it is a large transaction, we will complete the deal only using an authorized third part like eBay because I already prearranged the whole process with them. The vehicle is sealed and ready for delivery. The money must be sent first to an eBay attorney and will be kept safe until the buyer receives and inspects the vehicle. You'll have a number of 5 days for an inspection, take it to a mechanic to check and the option to accept or reject the vehicle. Please take into consideration that I will get paid only after you receive the vehicle and make sure everything is as agreed. If you are still interested just send me your full name and shipping address. I will forward your info to eBay and they will notify you about our deal. They will let you know what you have to do for the payment. Like this you'll be able to talk directly with them and ask all you want to know. I will appreciate an answer as soon as possible. Regards USAF, SSgt.Nick Duvall PRVT_I 11/27/11 The question is can ebay and paypal freeze my funds on a sale if my account is and has been for several years 100% rated perfect with paypal and ebay? I was sent US dollars for items sold yet ebay and paypal froze the account for up to 21 days?? my funds are FDIC insured and us dollars placed in a bank for me. There is not one bank in the united states that can freeze availiable cash funds period, only checks deposited and that is for a few days at most until a check clears. This is just flat out wrong its not good Business. My first step was to call them that was a Nightmare second step is this note. Third step will be to go public on Youtube, Facebook, and more. Martanuno 11/23/11 Received counterfeit item from seller that lives in Canada payed 160 for a pair of glasses and what was suppose to be an authentic item( when received item worth maybe 20$ if that and broken)..escalated case to eBay won the case also took picture to proof the item is fake and broken.. So now here come the part when I'm really mad.. It will cost me 65$ to ship the item back!! Almost half if what I payed for how fair is that. I think seller should be responsible to pay for that not me.. I was saving for the glasses for over 2 months.. And now I really don't have the Money to send the item back..so I'm stuck with fake broke item and the seller will have my money.. fedupwithebay 11/20/11 Would LOVE to join a Class Action. I am DONE with ebay as a Seller AND a Buyer. Right now, as I type this, I've been on hold, disconnected and on hold again for over 37 minutes because of a billing error on their part. I took advantage of their "FREE 5000 listing" promotion, but their computer dinged me for listing fees anyway! My first call was days ago - I got a gal in another country (don't get me started on THAT) who "promised" me that she'd "personally" make sure the fees were reversed. HAHAHA. Days later, wasn't done. I call again. Get someone named "LOTIS" in another country, who doesn't understand the problem. Asks the same questions several times. I ask for her supervisor. She guarantees me SHE can handle this call. I say NO, I want a supervisor. She puts me on hold for 10 minutes then the line goes dead. I call back and now sit on hold again. Of course, they also conveniently FORCE linking to Paypal (their own company) to pay themselves automatically, so even if charges on an invoice are disputed, you can't stop them from paying themselves. This seems 100% illegal and fraudulent. I want a direct phone number to their corporate HQ or even their LEGAL department. I think it's time for a class action, media investigations, attorney general investigations and more. OMG. As I'm typing - I was on hold for 10 minutes, and now the line went dead AGAIN. UNFREAKINGBELIEVABLE. I HATE EBAY. Yes, someone should absolutely set up a website to report bad buyers. In addition, we MUST get a major class action going here - even their ownership of Paypal (and requirement that we use Paypal) seems to violate the law. Dialed back, and now estimated wait time is 7 minutes with that crappy Bach wannabe music. I'm now at 43 minutes this morning. I HATE EBAY. BlazeCannon 11/17/11 Buyer beware of (supremesolution) Seller sold me a Fake watch (supremesolution) contacted the seller and ship the item back to the return address on the box (PO Box 1504) East Lansing MI on October 17, 2011. The post office attempted to deliver the item on October 19 and left a note, but the seller call to forward the item to a new address PO Box 71795, Madison Heights MI on October 24, 2011. Knowing that the Seller knew about the watch and forwarded to a new address, I request to have my money back immediately but he state that he doesn’t have the item, therefore he can’t give me the money until he physically have the money. The item was delivered to his forwarding address on November 5th 2011, but I’m still having a problem in getting my money back. I have attempted to reach the seller via email, but no response. I contacted ebay and I cannot seem to get my money back because of a slow and painful process. As of November 17, 2011 I still haven’t received my money. William Dunn 11/15/11 Wow I have just experienced the worst customer service ever in LIFE. I have been restricted based on ONE INDIVIDUAL that claims my product is FAKE. I have worked with several customers and have never received a complaint about my products and service. If a customer has a problem I was willing to provide a full refund. Yet this person with only (6) Feedbacks, complains and my account is restricted. I called 5 times and all five times I was placed on hold then my call was dropped. The customer service department is obviously "OUT SOURCED" OVER SEAS. They DO NOT PROVIDE CUSTOMER SATISFACTION TO THE SELLER!!!!! Merlin 11/15/11 Been a trusted seller for 10 years. Over the last month, I've been screwed by E-Bay for the last time. Shipped to a buyer at a college address (stupid on my part, I guess) Buyer refused delivery on an item listed as unreturnable - then filed a claim against my account. Not only did I have to eat the item, but had to pay return shipping. Closed my E-Bay account and my paypal account. Will seek to join any class action suits against EBay that I can find. Hope they all rot in hell. kate 11/3/11 please check with the current class action lawsuits against ebay and paypal. You will see they were sucessfully sued for 3.8 billion dollars this year. These people will be out of business soon enough! very very frustrated 11/5/11 Glad to see I am not the only one so upset with EBay. I am highly offended with being called a thief by Ebay. Holding my money after selling for 6 yrs on their site really makes me sick. The dsr policy is a sham. If they can affford to give top sellers up to 35% in discounts then they are overcharging everyone 35%. Corporate Greed at its worst. The reason they do not listen to the sllers is because we are all replacable. They do not have to VALUE our business. Wonder why they do not survey the customer survey calls to improve. Wonder why when they changed the feedback forum and thousands of original sellers exodus off the site, they did not care. Its too bad that there is not a comparable site out there, YET. Ebbay needs a little compitition to wake them up. No wonder their market shares are falling. If 20,000 people complained would they listen, I think not. Really Nice!!!!!!!!!!!!!! Customer service phone loop warning 11/6/11 I just attempted to contact Customer Service and it was an endless loop of "put in your code #" I put it in, "Thank You, That is a valid code number" Then "put in your code #" Ya- no way of ever talking to a person this way. Also, what if a buyer is threatening your rating. Before the handeling time is even up, I am getting an angry email from a buyer saying he bought something else on the same day & that is already there, so the package he bought from me should be there as well. I reminded him of the 5 day time I had and that it had not been 5 days yet. The Buyer basically cussed me out and threatened me. THANKS ebay customer service for helping me with this - NOT. Very Angry 11/7/11 I will no longer use EBAY! Craiglist and the Local Newspaper can sell my stuff just as cheap and easy. I TOTALLY AGREE WITH "Frustrated's" PREVIOUS COMMENT BELOW: From Frustrated: How can ebay and paypal freeze funds on sales if they are 100% perfect with paypal and ebay? I was sent US dollars for items sold yet ebay and paypal froze the account for up to 21 days?? my funds are fdic insured and us dollars placed in a bank for me. There is not one bank in the united states that can freeze availiable cash funds period, only checks deposited and that is for a few days at most. What gives here? I guess US banking laws dont apply to ebay and paypal, they think they are so big they cad do what they want and just wait to see if any federal level crashes their party. arggg! cant wait for the feds to stop this! christina 11/8/11 ebay does not do anything for their sellers . i had a dispute opened on me from a person who had 19 feedback saying they didnt receive their item he never contacted me first just opened the disputed i proved the item was sent that it was accepted in adamstown pa and sorted their philadelphia pa proving the item was sent but i got told by a ebay rep that i should just take one for the team cause every business loses money once and in a ahwile cause their was nothing they could do . because they cant prove he recevied the item . but i prove i sent it and because it might be lost in the mail i am held responciable for it .. so we send things threw the mail and if it gets lost its not the post office's fault it is the ebay sellers that gets blamed and not only are they giving the money back to this person but i dont even have the item back so as far as i know he could already have the item cause again ebay told me the other countries dont have to scan the items when they come in so this person could already have the item and just saying he dont bottom line EBAY IS NOT FOR THE SELLERS THEY ARE ONLY FOR THE BUYERS WHICH IF IT WASNT FOR THE SELLERS THERE WOULD BE NO EBAY . sorry just very upset about this whole matter christina 11/8/11 how would you like i posted a comment on here earlier about how ebay is all about the buyers and for the sellers and the removed it ....i guess they dont like hearing the bad comments about them .well the truth hurts .as a ebay rep told me take one for the team 12 Year Seller on eBay is Furious 11/2/11 Was duped by a fraudulent buyer. She gave a bogus mailing address and the entire transaction was a nightmare to deal with. Long story short, she leaves me negative feedback. I've been a seller on eBay for 12 years and have had nothing but 100% positive feedback. I pride myself on selling honestly. And it took this one girl (who had had an eBay account for just a few months) to permanently harm my feedback. eBay takes the side of the buyer no matter what. The seller has no rights anymore and it's totally unfair. eBay is one sided and their feedback is corrupt. madeline 10/31/11 I bid on and bought an item that was not as described. opened a case, escalated the case and appealed the decision. Ebay won't budge an inch. They say the seller's description was accurate and will NOT further the case. I said that I wanted to send the item back to ebay and have them look at it physicaly and then make a decision.No! No! No! We can't. Asked how they can say that I had buyers remorse and that is not covered on ebay's 100% guarantee buyer's protection. I think they mean the "sellers" protection! How can they make a decision on buyers word / sellers word without even seeing the item that is in dispute. Asked for a supervisor on the 5 separate phone calls I have made. Guess what? NO SUPERVISORS!! You can't tell me that there is not a single supervisor monitoring calls. Well maybe that's why we can't get any answers. We are calling outside the United States, calls are being answered in Korea, they barely speak any english. No! I am NOT racist one bit! I just want to speak to somebody that I can understand. Well I am going to work my way up the coraporate ladder and if I can't get my $62.99 back from ebays 100% guarantee buyers protection, I will call every TV station in Seattle and stir up a big story about ebays so called buyer protection! Stay tuned to your local stations in Seattle! HOW EBAY IS SCREWING THE SELLERS / BUYERS 10/29/11 Dear fellow Ebayer's: Today, we had a very bad situation happen with one half of this very greedy American Corporation!! First: as ususal, posted all 9 of my items to list for either direct "buy now or Buy now in a Auction". So, did all the usual lising requirements, checking all the numbers 3 times per listed item before submitting them for "listing" then, once all nine items were fully listed we Preforme a full Page Pring screen showing all the "numbers" per listing and also showing each listing with a "reserve not met" and or buy now, etc". What happened is ebay's so called "system" allowed a reserved item to be sold to a cutomer for $ 2.00 US which is $ 83.00 less than the "reserved" and highly documented price!!! what we were told by the so called "represetative" on the 2nd tier level was that for sure, Ebay can not ever see (after the listings go along in time), they can NOT reproduce the original listing in case of a so called dispute such as this one. NOW, not sure how many of you all go to real "live" auctions, but when this happens, the auctioneer just wipes out both parties and puts the item back on the auction block and resells it. This so called crap that Ebay is shovling NEEDS TO BE STOPPED!!! The customer's Both: buyers and sellers all need better situations to buy/sell products. NOW, being the gentleman that the buyer is, not even sure if he gave a bad feed back or not as we've closed our account all together anyway, is the one that is on the short end here because we're not shipping the products and losing $ 83.00 per unit. NO one can afford to stay in business like that and we certainly pray that all you people, both, buyers / sellers that have any kind of similiar situations as this or if you all can find others with similiar situations that may be closer to your own, it's time to take this company to a class action suit!!!!!!! CORPORATE GREED IS WAY OUT OF CONTROL, now it's not even about the actual money so much as it is more about "customer service". NOW, we also know that not every situation has or will ever have a resolution, but when people in the 100's and 1000's start to complain about the same or very similiar situation, then it's time!!! Also, we're not sure (and if anyone is, please let us know) if ebay has an "auctioneers" license in all 50 states along with all the other overseas juristictions that it's working from. We're a very small auction style company and just reading the state by state regulations, don't see how ebay is totally in compliance with more than half of them? NOW, in 2012, everyone selling on ebay is going to be reported to the federal governement? so, there goes all your Backyard profits out the window! if for no other reason, it's definitely time to find and or start a better service that this site can ever possibly offer now that it's as bid as it is. also, when a company has "customer service reps" they really should all be speaking the same language because we've got recordings of the same issue trying to be dealt with by more than three of the representatives and they all handled it very differently. it's just rediculous that companies are allowed to screw the CITIZENS OF ANY COUNTRY, NEVER MIND JUST THE USA CITIZENS. NOW, our American Government better smarten up and and start dealing with the corporations better instead of the politicians getting richer and richer by accepting "pocket" money from these companeis to look the other way! There's NO false statements here as all can be backed up in written form! hope you all have much better luck with selling / buying online than this companies rediculous and valueless policies are now doing. Most sinerely, Roland Phil 10/27/11 I can't even contact them about a TECHNICAL issue I'm having with THEIR site........I've been a member for MANY years , but am fed up with them.............do you think they read these comments ??? LOLOLOLOL disgusted 10/23/11 dear ebay/paypal monopoly, i have been a distinguished account holder until today when after a client paid me for an item and you illegaly and without prior notice and after talking with 3 supervisors from both ebay and paypal decided to call me a unreputable seller and buyer and decided to hold the funds of my sales for no other reason then to collect interest on my money, so without going in to details that i have already discuused more than i wished to, i have decided to reverse the scam on you; so you can keep a hold on my money for 21 days and my loss in interest is 2.95 a day x 21 days which equals 61.95 and i owe you 53.68 so i will no longer use your services and not pay your bill and we are even. if you want to treat me like a crook, i will act like one. have a nice day!!!!! ASSHOLES. DBER 10/18/11 What I don't understand is why those of you who are leaving negative comments (well deserved I might add) about eBay are giving eBay 5 stars? Huh? Anyway, my experience as a seller and a buyer on eBay is that it is always worse for sellers. Sellers who are small are being driven away by large fees and unfair rules that favor unscrupulous buyers and seem to want to drive away anyone who isn't a large Hong Kong corporation or drop-shipping mega seller. eBay used to be a fun, interactive, useful site where buyers and sellers could find cool items to buy, earn some extra cash, and maybe make a friend or two along the way. It has already been said here, but in essence selling on eBay has become a nerve wrecking experience of desperately attempting to be perfect while (on the slightest whim) the buyer can "punish" you and eBay turns their guilty heads in pseudo-ignorance. It is exactly like being a child in the home of a couple of abusive parents. You never know when the next hit is coming, but it IS coming. I am no longer co-dependent enough to subject myself to eBay's mistreatment. I only continue as an eBay seller in order to clear out my remaining stock, but I will be seeking alternative venues in earnest soon. I have already determined to NEVER sell my originally produced items on eBay. When my garage sale stuff is gone, so will go eBay. Good riddance. afraid of retaliation from the ebay policy police 10/20/11 Ebay is a prime example of what the Occupy movement is all about. The top Ebay sellers should put together a web site just for the rip-off and just downright bad buyers. Something that would be alphabetical so the HALL OF SHAME names could be easily looked up. Then they could be deleted before an auction ends therefore not giving the bad apples the opportunity to leave negative feedback or rip-off the next seller. If I knew how to do this I would do it right now. I have over 600 positives with only two negatives. one was the post offices fault (admitted by the buyer in his follow-up feedback) The other was over a matter of .50c by a stupid newbie in which the buyer never contacted me. The whole sale including shipping was $2.00. In an email to him I stated that if he had contacted me I would have gave him a full refund and let him keep his purchase but now he has to shove it up his ass instead. I then hit him with a richly deserved neg. (ahhh The good old days). It is a shame that there are bad sellers out there but they wouldn't last long if ebay did a proper job monitoring and getting rid of the bad apples. But that might just be to difficult, take too much of an ebay employee's time and hurt the bottom line. (EBAY WAKE UP. CUSTOMER SERVICE IS NOT A BAD THING AND IT WOULD BE GOOD FOR YOUR BOTTOM LINE). Bad buyers are more prevalent and do not deserve better treatment than bad sellers. As a seller in the days when I could leave neg. feedback, I would hold my feedback till I knew the buyer was happy at least this way he or she would be forced to contact me an give me the chance to make things right. Google... I think I hear a golden opportunity knocking. The time is right. Don't let this chance pass. We want... Nay, we need something better and judging by ebays current performance this shouldn't be too hard to do at all. Diane Mudd 10/12/11 I will never buy something on ebay again. Your website is unfriendly for customer service. I received a product that was damaged. When I tried to contact the company their email was not real or was their phone. They do not exist and I thought ebay checked sellers out. The company is Buckingham Party Supply. What do I do next. E sweeney 10/10/11 I have been a customer and seller on ebay. Recently within the last 7 days I sold 13 items ebay told paypal to hold my money. However i had to spend $78.96 out of my pocket to ship the items. They won't release the money to me until I prove that my customers got their items. I have 100% feedback and have NEVER had any complaints as a buyer or a seller. This is how they treat their customers. They have lost my business for life. They are doing this to many other people too. I have found numerous complaints. Don't use ebay or paypal. J Markus 10/5/11 Wow! Just looking at the negative comments regarding eBay Customer Support confirms my experience. I tried to escalate my problem to a manager or supervisor and was told that no manager or supervisor was available. REALLY!?!? I was insistent that I needed to talk to someone in management. The agent named hung up on me. How is that for customer service or should I say customer NON-SERVICE! govboybrian 10/5/11 I sold a complete set of baseball cards to a so called power buyer (according to eBay) for a great price. After he won the item, he noticed a similar item at a lower price and refused to pay me. I filed a complaint against the buyer and the buyer eventually paid me for the item, 10 business days after the closing of the bid. I mailed the item and received a message that there were 25 cards missing from this set. This was impossible as this was a complete set and I verified each card before it was packaged and mailed. I told the buyer I would only refund his money if he sent me the complete set. I felt he was trying to keep the most valuable cards while returning the rest back to me. He then left me a negative rating. This was in retaliation for filing a complaint against him for not paying me in a timely manner and trying to back out of the deal. I requested that eBay look into this matter and they refused. I have since requested to have my account closed, and again, they refuse to close out my account. I have sold and bought over 200 items using eBay and they have made a lot of money off me. For them to not remove a negative rating over retaliation and lose a good customer is a poor business decision as many are tired of eBay always screwing their sellers as they are not protected in any way. kennY61 9/25/11 EBAY IS NOW RIPPING OFF THEIR SELLERS BY CHARGING A FINAL VALUE FEE ON SHIPPING. THEY ARE TAKING MONEY FROM THEIR SELLERS BECAUSE SOME SELLERS WILL TRY TO CHARGE LOW COST FOR ITEMS WITH HIGH SHIPPING. I USE THE SHIPPING CALCULATOR BECAUSE MY ITEMS ARE LARGE AND HEAVY. I HAVE NO CONTROL OVER THE FINAL COST FOR SHIPPING AS IT IS DETERMINED BY THE BUYERS ZIP CODE. I HAVE TO COME OUT OF POCKET TO NOW SHIP AN ITEM BECAUSE OF EBAYS POLICY TO CHARGE FOR SHIPPING FEES. THIS IS BOARDERLINE FRAUD AND SHOULD BE INVESTIGATED AS SUCH 8/8/11 My account was placed on restriction for NO reason! I tried to deal with this yet can't get anyone to tell me why. I have a 100% feedback and have never had an issue. They e-mailed my and said I cannot appeal, and that further emails would not even be answered! I have spoken with 2 different service personel @ EBay Headquarters, and they are not even finding my account! They can however find my info on someone elses name that I have not ever heard of!!! Mistaken Identity? Stolen Identity? What's going on here EBay???? I feel I deserve explanations for suspension, the right to appeal, and furthermore, if it is a problem of IDENTITY IN THEIR SYSTEM, and not anything I have done to be suspended, to be able to get this resolved PROMPTLY... I have used EBay Classifieds for a long time, only to be kicked off with no reason, explanation, or resolve!!!! So far I have spent over 2 hours on the phone, trying to get to the bottom of this matter... STILL WAITING EBAY!!!!!! Tamar 8/12/11 I am ebay seller, whose ebay was suspended for no reason, when I called them to ask the reason, they told me very rudely that I won't be able to sell on ebay, and there is not any reason. Could anybody help me, I am furious, ebay meant a lot to my family, so I want to contact not the trust and safety department who do nothing to help but want to contact manager or chief who can listen to me and help me. Did anyone give me some numbers so I can call Thanks in advance to evrybody R.C. 8/14/11 Will never sell on ebay again !!!!! Due to paypal chargeback !!!!!! paypal steals money from its customers !!!!!!!!!!!!!!!! WSREPAIRS 9/20/11 September 20, 2011 John Donahue CEO EBay, Inc. San José, CA 95125 Reference: WSREPAIRS Dear Mr. Donahue: Thank you for taking the time to read this letter. The reason I am writing to you is because, my EBay account is very important to me, and it seems that your customer service department doesn’t understand it. My account has been closed, after giving me outstanding certificate of Power Seller, Top Rated Seller and the following ratings: Detailed Seller Ratings (last 12 months) Criteria Average rating Number of ratings Item as described 52 Communication 52 Shipping time 52 Shipping and handling charges 52 I was out of the country for about a month and when I came back I found that my account had been closed due to some irregularities that occurred while I was out. Since them I have been trying to get my account restored, by calling and offering circumstantial evidence, but nobody seems to care, they don’t even listen to what I have to say. Please get somebody to assist me in restoring my account; I will do whatever needs to be done in order to get it reopen. Thank you, in advance for your help. Sincerely, Osmar Woolley Owner of WS Repairs NOT Carly Fiorina, thank goodness 8/16/11 Too bad there isn't a negative Rating because I would use it. Ebay doesn't really listen to their sellers. Could this be why there stock performance is so bad? Customer service is non-existent on any and every detail of their site. For the last few years, the company has created more and more restrictions on sellers in the name of ebay GREED, initiating policies that are designed against free trade all in the name of protecting the buyers. Ebay has initiated a policy whereby buyers can complain about the sellers without having any accountability whatsoever. This is a secret, sneaky, feedback system that is unavailable to anybody including the seller. The result is contained in the "Seller Rating" and a lower rating results in the sellers goods not being represented well in a search of ebay items. NOW, if a buyer spoke in public and accused the seller of not representing items as described, he could be sued for slander--but good old ebay gives these underhanded morons the forum to practice their duplicitous ways on the unsuspected. Top all that with nonexistent customer service, increasing fees, more and more irresponsible and injudicious policies that impede free trade and I think there is an opportunity out there for a better online selling forum!!! kim 8/17/11 Great for buyers, as you can find great deals. But as a seller it is near impossible to get any resolution to a problem. The sellers are the ones paying the fees and yet the customer support for a seller is horrible. The customer service reps seem to be reading off of scripts and can often barely speak English. They say the understand the problem(s) and want to help, but NEVER do. I often hang up more frustrated then when I initially called. mikeybass 8/19/11 I recently had an auction and sold the item to an individual that, at first, advised me he was very happy with his purchase. A week later he informed me that he was not satisified. Further, I contacted him and asked if he would like to exchange the item for one exactly like it. He allowed he would like to do just that. Then I get an email for Ebay saying that a case had been opened against me. Long story short, I had to request Ebay to arbitrate this mess for me to render a final desision. It had been continuing for over a month. I must say that I expected this outcome from this immensely bloated company. Not only does the right hand (Ebay) not know what the left hand (Paypal) is doing, the sellers really have no protection and the buyers can pretty much do as they will. Thank the good Lord for ending the most convoluted and confusing experience I have ever had in dealing with a corporate entity. I have been a consistant and punctual participant in the Ebay auctions for over ten years, however, I will think long and hard before I do any future business with their site. frustrated 8/22/11 how can ebay and paypal freeze funds on sales if they are 100% perfect with paypal and ebay? I was sent US dollars for items sold yet ebay and paypal froze the account for up to 21 days?? my funds are fdic insured and us dollars placed in a bank for me. There is not one bank in the united states that can freeze availiable cash funds period, only checks deposited and that is for a few days at most. What gives here? I guess US banking laws dont apply to ebay and paypal, they think they are so big they cad do what they want and just wait to see if any federal level crashes their party. arggg! cant wait for the feds to stop this Chad A Elison 8/24/11 As a seller it makes it hard with the buyer protection plan because ebay has no remorse with sellers. I was hung up on yesterday after trying to resolve a case with a sale that ebay made in the buyers favor without looking at the phone themselves? I think the buyer took advantage of the system. This is not the phone i sent to the buyer. The buyer already had this same phone beaten up bad,opened a case for item not as described, ebay awards in his favor,he has a new phone plus his $100 back that i have to repay and sends me a crappy phone back. I will open a RIPOFF REPORT.com report on ebay. But like ebay cares. they have enough money not to care. It seemed like ebay was trying to avoid me and kept "transferring" me until the one woman said,"sir i hope you have a great day" and hung up. I was transferred 6-7 times and the day before was transferred and then the call ended! Go figure. This will be the same report on ripoff.com. Leila 9/1/11 My item was removed from Ebay’s listing, selling item that allegedly violated Ebay Policy & Description. I called customer service and when I attempted to get a straight answer out of them, I have been hung up by them 9 (nine) times, put on hold for over two hours as well never given an answer that will accommodate me. That same item was listed for over one year and approved by Ebay. I’ve spent days calling customer service and asking where is my file or how can I retrieve my item? They told it is permanently removed. Wow, being your member for over 12 years with 100% feedback do you have any decency and appreciation at all to your loyal customer or you decided after making all the money now you can cut your own law and discriminate whoever you want without explanation? I think you violated my rights not once but many times over the years. Nevertheless, I also ask for your customer relations direct phone number and it doesn’t exist. Your unfair practice and lack of customer service violate your policy in the first place. Your customer services are the people who are Ebay sellers in the first place and not educated enough to provide and deal with problems that exist. Finally I would like to ask you with all billions you made do you think that you can afford and educate people how to do the job right???????????????? Stefen S S 9/2/11 My account was placed on restriction for NO real reason as well. I have a 100% feedback and have never had an issue. I just spent a lot of time with them on the phone. In fact I talked to three different people. I only was told that another account in the UK is linked to mine. I told them that there shouldn't be as I don't have anyone linked to my account here or anywhere and if that it is the case then there is an error on their part somewhere or that someone has given them false information. They refused to give me any real information but instead told me I need to perform well over the next 90 days in order for my account to be increased again. I said but I have had good performance with no problems on eBay. I said I have been a member of eBay for 11 years and have a 100% positive feedback and now all of a sudden you tell me that there is another account linked to mine which, again I know NOTHING about that has caused these limitations to be placed on my account??? Their answer was, Yes! Again I asked for information on this other account but was told me that they couldn't give me that information because I am NOT the holder on this other account they have linked to mine. Well Duh! How do you have this account linked to mine I asked? Perhaps it is some contact information or an address I was told. I said well, if that is true then you should give me some information so I can investigate because someone is obviously using my personal information in a fraudulent way. Again they refused and were redundant with how I needed to perform as a seller over the next 90 days with sales and good feedback in order to have my account increased. Anyway, the bottom line is that I got zero support from customer service and it was a total frustrating waste of my time in calling them to try and get this straightened out. I think perhaps I need to see an attorney and go after eBay. I am sure that I am not the only one who has had this type of thing happen to them with eBay. Who knows maybe this needs to be addressed in a Class Action Suit. s.stary 9/12/11 As a recent seller on eBay, I will NEVER recommed using Paypal thru eBay, I apparently do not sell enough thru ebay and they now put a 21 day hold on MY money, which the buyer has paid thru Paypal. (this is not a small amount its $3550.00) I now have to wait 21 days to get my money, while I am supposed to deliver the product to the buyer, which means he has 21 days to decide if he wants to keep this and what if it breaks..... so I'm out of this money and my product. I have called eBay and Paypal both and of couse I am getting absolutly nowhere. I WOULD NEVER RECOMMED SELLING ON eBAY ANYTHING OF GREAT VALUE NOR USING PAYPAL, UNLESS YOU SELL AT MINIMUM 25 ITEMS PER MONTH YOU WILL WAIT FOR YOUR MONEY!!!!! Alton 9/14/11 At least one (1) international crime unit has set up two sites: one site is a mirror image of e-Bay; the other is a mirror image of Pay Pal. When a valuable item such as diamonds, gold, etc., is offered for sale, an offer to purchase is made with the stipulation that Pay Pal must be involved. The seller agrees not knowing that the Pay Pal he/she is dealing with is the morror image. The seller checks the Pay Pal mirror image and sees that the money is in his/her account and delivers the valuable item to the buyer who is always outside the U.S. When the seller attempts to claim his/her payment for the item, he/she is told that the funds will be released in 24 hours. Since these buyers are never in the U.S., it is impossible to repossess the valuable item. After 24 hours he/she discovers they were dealing with a mirror site and the money was never there. I know for certain that e-Bay, Pay Pal, and the FBI is aware of this scheme, but I see no evidence that anyone is doing anything about it. Sellers should be aware of this scheme when dealing with anyone outside the U.S. Tiffany 9/7/11 eBay really makes me upset!!! They mixed me up with another seller that's in the same building, basically saying were linked and suspended me off eBay and held my funds for 180 days for something another seller down the hall has done and refuses to listen!!! EBAY ROBBED ME!!!!!!! Edwin Archbold 9/10/11 I'm an Ebay buyer located in New York. I bought an electric can opener from an Ebay seller located in Hong Kong. The Ebay seller took 32 days to mail me the package and he also mailed me the package 13 days later after I paid him for the package. The can opener was also not working or maybe was fake. He asked me to pay him as a Paypal gift in order to avoid extra charges and Ebay refused to reimburse me because according to them the transaction was not done through the Ebay website even was an Ebay product. They also refused to give me their Ebay seller phone number in China. Jordan 8/26/11 Poor customer Service stdppy 7/6/11 I tried to log into ebay....on one of their sites it asked me to submit my credit card information in order to gain access....i already had a card on file and though this was funny but did it anyway.....it denied me access...then i found out that they need to have a credit card to verify my age...even though i was online with one of the customer service reps and he had already verifed the information....he told me that the credit card on file had been deleted....since it had not been deleted by me that leaves ebay the only group with access to my information....he also told me that any pay pay card on file with paypal is not on file with ebay..however when i asked him to grant me access to the site since he had all my information....he stated that i could use my paypal card....does anybody in this organization have a clue as to what is going on...and why is a supposedly secure site...no longer secure if someone there can delete my card and keep the informaion.. David Wilson 7/7/11 It's amazing how this company can stay in business. Of course, they are making a killing off their sellers but cannot give them any help when they need it. Ebay is now also getting a cut from the sellers shipping proceeds which ebay has NO RIGHT to get. Shipping is at the seller's EXPENSE and ebay is now taking a % of the shipping cost! Amazing. ebay also has a new "nightmare" for it's users: the dreaded "Purchase History" section on the "My eBay" page. Why would I (or anyone else)want to keep a record of everything I ever purchased??? Ebay used to give the option to DELETE old transactions but it no longer lets anyone do that. So now I have to literally sift through hundreds of old transactions to find one that I still may have issues with. And "Customer No-service" is absolutely NO HELP! They are not authorized to do or fix anything, and they really don't care. Obviously, they are well-trained to say things like "We apologize for that" or "We understand your inconvenience." This is so fake and artificial. WHY DOES EBAY FEEL THAT HAVE TO CHANGE THINGS AROUND EVERY 6 MONTHS? WHY CAN'T THEY JUST LEAVE THINGS ALONE???? Sasha Marks 7/11/11 We would like to request that the restrictions on this account be removed. The restrictions were put on the account because of two things. thewoodiegarage2 1. A door we sold to a buyer who complained that he had not received the door. We have and sent proof that the door was send before the complaint was filled. Not only that but the complaint was filed two times by mistake. 2. A complaint that a Lady Di Christmas card we sold was a fake. We bought the car on ebay about 3 years ago and paid over $750 for it. We did not know it was not real. The buyer only paid $250 for it. As soon as they told us it was not real we sent the money back to them. We still have the card and are out $750. These items pushed us over the 3% complaint and caused us to have a restriction made on our account. At that point you wanted a large number of things send to you to prove that we were who we said we were. We send you those items. Later we were told you guys could not find them and you wanted them sent again. We had another account hotrodhannah that was linked to this account. This was my daughters account and she was paying her way through collage with the $500 a month profit we made from the account. She sells new parts for old Fords with this account. Not only did you close it down but you removed over 200 hand imputed items she has up. She has been out of business now for almost two months. If you check our account you will she we are a approved seller with 100% approval rating. How can this be how can we be so good yet you are restricting us in any way??? We have talked to over 8 people and each time we have gotten the run around. We were even told that it was a glitch and we should be able to have $100,000 and 1000 items up without a problem. Something is going on over there regarding this account and whatever it is its not fair and in any case the whole system is a mess. Please check the file and you will see what I am talking about. I was last told that I should write the person that put the restrictions on the account. Please just do the right thing and take ALL restrictions off this account and the sub accounts, we have never had any problems in the past and have not had any problems in the last 3 months. Thank you so much Sasha Marks M .STUCKEY 7/11/11 HAVE AN ACCOUNT TO SELL ON EBAY --EBAY SHUT THAT ACCOUNT DOWN SAID I WAS CHARGING TO MUCH FOR FLAT RATE SHIPPING--OPEN AN OTHER ACCOUNT LIKE EBAY PERSON TOLD ME BACK IN APRIL AND OFFER FREE SHIPPING LIKE THEY SAID TO DO ON JULY 8 THIS ACCOUNT WAS CLOSED FOR NO REASON 100% FEEDBACK ALL FEEDBACKS WERE GREAT ---CALL EBAY 3 X EMAIL THEM 4 X WILL NO ANWSERS GREAT FOR A MILLION DOLLAR OUTFIT MAYBE THE BIG SHOT BOSSES SHOULD WAKE UP MAYBE GO UNDERCOVER IN FOUND OUT WHAT REALLY IS HAPPENING ITS JUST PASS THE BUCK WHOI REALLY CARE NOBODY Lynn 7/11/11 If you complain about eBay to customer support they lock you out of your account-you are done. There is absolutely no recourse for you. But I guess it is to my benefit as I won't be spending money on eBay. Just like JC Penney's, Montgomery Wards or a thousand other big retailers they will go out of business for their lack of concern. SELLTHINGS 2011 7/12/11 THE WORST-- SOME THING OR SOME OTHER ONLINE AUCTION SITE NEEDS TO TAKE OVER---NO ANSWERS --EBAY STANDS ONLY BEHIND THE BUYER--- TELLS YOU ONE THING TO DO AND THEN SHUTS YOU DOWN ---THEY NEED TO GET THEIR HEAD ON STRAIGHT --EBAY CORPORATE OFFICE NEEDS TO GO UNDERCOVER TO SEE WHATS REALLY HAPPENING----SCAMMERS ONE WAY OR AN OTHER--THANKS I KNOW THIS IS GOING ON DEAF EARS carla- 7/12/11 ebay should be call rip and go --seller get rip 100%feedback- we do not want you no more close your account great job beware of getting ripped off--by the rip and go company Tim Gordon 7/14/11 Call the San Jose Police Department 1-408-277-8900 for any problems you have with eBay that aren't resolved that involve illegal activities like counterfeit item sales. The Police will not enjoy the increased work load and should force eBay to monitor the site themselves. Try the MAC 120 color eyeshadow palette. MAC makes nothing over 15. All 200 plus auctions are illegal and the sellers are thieves. Reporting the auctions and sellers to ebay doesn't help!!! cyndy c 7/15/11 Ebay sucks!! they totally treat their sellers like garage!! Helllllooooo Ebay, the sellers are the ones that pay yuour bills!! Since they have removed the feedback a seller can leave for a buyer, the buyers become ridiculous! I have shipped items to people from NY to Hawaii regular parcel post mail,(that is all they paid for) and it took over two weeks to get there. I live in NY and they live in Hawaii-clear across the county and then some. This buyer could not wait and filed a buyer resolution complaint against me. E bay refunded her money even though there was a tracking number showing the item had shipped and was in transit!! Finally the merchandise arrived. I now have to fight Ebay to put the money back in my paypal account that they took from me. Ridiculous. That buyer protection plan that Ebay offers works to hurt sellers. Wise up Ebay, someday you may not have a business. You charge ridiculous fees. Next time I will take my merchandise to a consignment shop!! MIKE 7/17/11 THE WORST ON LINE AUTIONS SITE THERE IS SHUT YOU DOWN FOR NO REASON AND DOSE NOT HAVE THE BALLS TO TELL YOU WHY ---TOTALY WRONG--BEWARE YOU MAY BE NEXT --- Anne4210 7/18/11 eBay has sunk to new low for allowing obscene items to be listed for sale. One item in particular is so offensive and graphic that I've reported it three times on line, went to the Q&A and listed my concern asking for guidance on how to handle the situation. I have searched and called every number I could find (six numbers) ... five were answered by robots telling me where to take my concern (which isn't included in the robot's menu), and the sixth number for Kevin Pursglove, corporate spokesperson, was disconnected. eBay has lost touch with their members; there is NO way to speak to a person; there is no response to filed complaints even when they state they will respond to confirm receipt; they have no idea what is being listed and apparently don't care. Pride cometh before a fall; arrogance ultimately leads to collapse; greed is dealt with in a ruthless and unfeeling manner ... heads up eBay ~ your house is starting to collapse. Fred Nothstein 7/20/11 I purchased a 2005 Subaru Outback off of eBay Motors from seller "sparpro1" because I thought that eBay was a trustworthy site but I found out the hard way that this just isn't the case. The seller & I lived 4 hours apart so we meet in NYC which is 2 1/2 hours from where I live. We meet on June 11, 2011 which was a windy, rainy & cold day. I drove the car around the block & everything seemed fine with the car but since I know nothing about cars except where to put the gas & washer fluid this didn't mean much. I had the seller sign an agreement since there was no vehicle protection plan on this car since it was being sold on a classified ad. The agreement stated that if the car needed more than $800.00 in engine work they would refund my money plus the mechanic check up fee which came to $80.00. This would done on or before June 26, 2011. Two days after the transaction took place I took the car to my local mechanic. He found that the car needed $2400.00 in repairs ($1350.00 in engine repairs & $1050.00 in tires & suspension work). I immediately tried contacting both the husband & wife who sold me the car but they refused to answer their phones. I contacted them one day about 2 dozen times which caused them to e-mail me back. I provided the seller a copy of the work order which they requested but was told that not one of things that need to be done to my car is engine work. This though is a lie since this portion of the work order totals $1327.00 plus 6% tax. I have tried contacting eBay numberous times in regard to this matter & their reply is that this transaction took place outside of eBay. This excuse is a crock of sh*t since the only way that this transaction took place was by me clicking on the "contact the seller" button. In addition the only way the sale could take place was because both the buyer & seller had to be members. Even though the sale wasn't covered by vehicle protection I thought I would be able to turn this matter over to the resolution department but again I was wrong. I wasn't even able to leave the seller negative feedback since the item was never put in my account. So now he sits there looking like a perfect eBay account with 100% positive feedback when in actuality this seller is a thief in my eyes but no one knows that. eBay also told me to contact ic3 because they were going to help me to get me my money back. This is the Internet Crime Complaint Center & they have done nothing to get me my money back. eBay as far as I'm concerned has opened the floodgates for thieves, liars & scumbags to do business on their website since there is no repercussions for their wrongdoings. eBay should protect all sales that take place on website since in all cases the buyer can check the item they are buying. They should not discriminate against the classified ad & allow seller to misrepresent what they're selling without any recourse. I compare this situation to when craiglist found out that prostitution was occurring on their website. They could have left it on their site but instead took the moral high ground & removed it. The same can be said of eBay they allow the scum of the earth to continue to do business on their site & close their eyes to what is going on or they can & should remove classified ads from their site or they should protect the buyer from the fraudulent activity that they have allowed to occur. As far as I'm concern they are just as bad as the people who conduct the fraud since they have given them the avenue to commit their crimes. Also I tried contacting the president by phone but that is impossible since I know of no phone number which will allow you to do that. If I remember correctly the president of eBay was requesting people to contact him so he could improve their tarnished image evidently he no longer care about the people who keep his site going because I know of no way the contact him other than old fashioned mail & he probably has someone else who reads that. Just so eBay corporate knows they are more than welcome to contact in regard to this matter. The best way to do so is by e-mail. Ken F 7/24/11 E-bay was a great site up until 4 or 5 years ago when they began instituting a series of totally moronic policies in a supposed effort to combat online fraud. In actuality though all these policies do is lead to countless headaches and lost time and revenue for legitimate users. One of the worst of these was when they stopped allowing sellers to leave negative feedback. The reason they did this supposedly was to stop certain sellers from leaving retaliatory false negative feedback. Well it certainly did what it was supposed to but the problem is it also led to a massive explosion of nonpaying bidders. Now there are countless thousands of people out there who bid on items just for the fun of it with no intention of actually paying for those items. It’s like a game to them. I remember the last year I was running my e-bay business nearly half of all the items I sold had to be re-listed at least once due to no paying bidders. Sometimes I would have to list an item 2 or 3 times to finally get it sold to a paying bidder. These people can get away with doing this for months or even years before getting caught simply because sellers cannot leave negative feedback stating that this person did not pay for an item. The only thing we can do as sellers is to report this to e-bay. The problem with that is it’s a long protracted process in which e-bay contacts the person over a several week period to try to get them to make payment. Most sellers don’t want to go to this trouble though, they just want to re-list the item that same day so they can get their money as soon as possible. For this reason non-paying bidders do not get reported very often and even when they do apparently e-bay has to receive at least 4 or more non-paying bidder reports before canceling the guys account at which point he simply starts a new account under a different name. If you fail to pay for an item at a real auction house even once I doubt they would ever let you back in the door again. Of course non-paying bidders would be little more than a nuisance if it weren’t for another ridiculous e-bay policy. Basically, e-bay charges you seller’s fees and final value fees based on money promised rather than on actual cash received. This means that when I have to list an item 3 times before finally getting someone to pay what they owe me I get billed for selling an item 3 times which actually was only sold once. And it is such a pain in the butt to reach someone in customer service to have these charges removed that most people end up just forgetting about it or figuring its not worth the hassle. After all they might have to spend an hour of their time trying to get a 5-dollar refund and they figure their time is worth more than that. Anyway this basically means that having all these no-paying bidders out there actually leads to hundreds of thousands, if not millions, of dollars in extra profit for e-bay and I’m sure they are aware of this. So are these policies based on stupidity or simply on greed? I wonder. And these policies don’t just affect the seller. Due to the fact that most of these non-paying bidders also have zero feedback many sellers will not accept bids from anyone with zero feedback and this makes it hard for new e-Bayer’s to buy anything. Of course even if I state in huge letters that I do not accept zero feedback bidders I will almost always still get a few and then will have to cancel bids. You would think that e-bay would let you block them from bidding but apparently you cannot. In fact you cannot even block bidders with a non-payment strike against them, as incredible as that sounds. You can only block someone who has three or more strikes against them. Yep you heard that right – three strikes. As far as I’m concerned someone with tree non-payment strikes should not even be allowed to have an e-bay account. And I think most e-bay sellers would consider a single non-payment strike more than enough reason to block a bidder. But incredibly e-bay won’t let us do that. This is because they know that to let these problems continue means more profit for them. And since they are so far ahead of their competitors they figure people will not leave them. Well that may have been true in the past but mark my words, if e-bay keeps pissing off all their sellers with their insane policies and poor customer service and other sites continue to improve then very soon there is going to be a mass exodus of e-bay users to other auction sites. By the way, I just learned of another absurd policy today. I got an e-mail stating that I had a limit selling ten items or 500 dollars a month. Last years when I was running a business on e-bay I was selling thousands of dollars a month when I had to stop due to a severe illness. Apparently e-bay penalizes people for having an inactive account for a long period of time no matter how good their past feedback and overall selling record is. So what does this mean to me? Well basically there is no way I could start up my business again on e-bay. Selling only $500 a month would not give me nearly enough profit to reinvest in stock and supplies each month to keep it going. I ran into a similar problem a few years ago when I decided to open a new account so I could have one for selling and a separate one for buying. The problem is that the new rules applied to the new account so I would not get paid until the customer received the item and gave positive feedback even though with my old account the funds always cleared immediately. Even when I told them that I’m the same person who’s been on e-bay for over ten years with no complaints they could not change it. As for the customer service itself I can at least say that the staff are usually friendly and try to be helpful, assuming you can ever reach a real person that is. Unfortunately though they themselves are bound by e-bays ridiculous policies. And although they try their best to help, sometimes when I have a complicated problem I just want to talk to an American person and this seems to be a next to impossible. I have probably talked to 50 customer service reps at e-bay over the years and every single one of them had a Tagalog accent, in other words, they were born and raised in the Philippines. When I ask if they are currently located in the USA they usually try to avoid answering and if I push the issue they will say they are located in California (San Jose). Now this may be true but it seems unlikely that a California business would hire only people from the Philippines. After all I’m sure there are more Chinese, Vietnamese, and even Hmong in San Jose then there are Filipinos so you would think I would occasionally talk to someone from one of these other countries if the call center were actually in the USA. Anyway as for me the second those other sites get enough customers I’m going to drop e-bay like a bad habit and so should all of you. james fetz 7/24/11 a ebay represenitive told me that when a buyer files a item not as described claim, they are automatically awarded the claim because ebay isnt there when the package is opened. even if the item has a no refund policy. they dont investigate like they suppose to. once, they even refunded the money back and they never even returned the item! ebay customer support is rude, arguetive, and refused to discuss how they come about there decisions. its the sellers that is making ebay there millions with the fees the seller is paying, not the buyers. sellers can report dead beat buyers, crooked buyers, now we have to pay final vale fees on shipping, they dont honor the no refund policy and its just getting worse. i used to like selling on ebay, now im looking for other online auction sites. Pease$3 7/27/11 I contacted you help center and got Lalane CR. Gentlemen with help like this I’m not certain how you stay in business. You need to dispense with the BS and answerer the questions asked you. Bob Wing 8/2/11 Please contact me if your account was restricted for Ebay's new Seller Dashboard. Also, if your new account was linked to the old account. I am starting a class action suit against their practices. dmopinpoint@aol.com Michael Esposito 6/23/11 (Paypal is WHOLLY OWNED BY EBAY) I am writing this letter, as a favor to you, in the hope you may learn, why so many people have SUED you, and why I have been navigated toward sites like "screw paypal.com", just by asking for your email addresses, which you refuse to give out - a company who takes BILLIONS OF AMERICAN'S DOLLARS, THEN REFUSES TO ALLOW CONTACT WITH ANYONE IN AUTHORITY. ANY ATTEMPT TO CALL IS MET WITH FOREIGN UNEDUCATED CHILDREN (see below), AND AN EMAIL ADDRESS IS HIDDEN FROM THE PUBLIC. That's why the DOZENS OF "ANTI-PAYPAL SITES" I found, tell people with complaints, FIRST OFF: ."Avoid using PayPal's automated email submission center -- that email goes straight to New Delhi, India where you will get a prompt reply back that has nothing to do with what you asked in the first place. For faster results, email the following departments (where people with decision making authority can help you):" (dON'T WORRY- I'M SAVING THIS EMAIL, AND I WILL GET IT TO SOMEONE AT EBAY OR PAYPAL! My story: About 2 weeks ago, your website screwed up my Home Address, reverting back to my 1-YEAR-OLD OBSOLETE ADRESS that I moved from, AND UPDATED WITH PAYPAL 6 MONTHS AGO. Your company has ACTUALLY SENT ME SOMETHING AT MY NEW ADDRESS, (78 MILTON ST), BUT 2 WEEKS AGO, WHEN I TRIED TO BUY A PRODUCT AND USE PAYPAL(a big mistake), YOUR COMPANY TRIED TO USE, AND HAVE MAIL SENT TO, MY YEAR-OBSOLETE ADDRESS. I immediately called Paypal, where I was met with an immature, laughing, non-intelligible-English-speaking young boy(who I was told was "The Supervisor" ), AFTER the GIRL who PICKED UP FIRST, had EVEN WORSE ENGLISH) I tried, very patiently at first, to make BOTH of these young people understand how Paypal had screwed up, trying to mail to an address where I don't live, haven't lived, when Paypal KNEW MY CURRENT ADDRESS, and that the package would be stolen. They had very low intelligence, and on TOP of that, they thought this was all a BIG JOKE. I explained to them if they didn't refund my money, and change my address, I would be filing a Large Lawsuit, as the GIRL ADMITTED TO ME, AND MY WITNESSES ON SPEAKERPHONE, THAT PAYPAL HAD SCREWED UP, THAT YOU HAD PREVIOUSLY SENT PACKAGE TO THE CORRECT ADDRESS. So today, I went on your useless, aggravating website and changed my addresses.(again). Not that I would EVER USE PAYPAL, AND AM RECCOMMENDING TO AS MANY PEOPLE I MEET OR TALK TO, TO NEVER USE PAYPAL. Your "Customer Service" is basically Rude Non-English-Speaking Children, laughing on the phone, AFTER A CUSTOMER HAS TO SEARCH FOR A NUMBER. YOU HAVE NO EMAIL ADDRESSES LISTED, so your company is SO BAD, you've driven people to CREATE WEBSITES AGAINST YOU. That's quite an achievement. It seems like stories like mine, are why sites like "Screw Paypal" were invented, I guess. ****************************************** (FROM WIKIPEDIA:) Lawsuits, Criticism and limitations The current (2011/04/15 09:17 CST) PayPal user agreement is a 34 page long pdf document[69]. If one buys an item from a PayPal merchant, one is agreeing to an additional layer of arbitration beyond the merchant himself. Thus even if the merchant has acted improperly, PayPal has not violated their own policy until the user has gone through an extra arbitration process with PayPal. According to their 34-page (single-spaced) user agreement, "If a sender of a payment files a Chargeback, the credit card issuer, not PayPal, will determine who wins the Chargeback," which confirms that a user can employ the normal (legally mandated) dispute resolution process with his credit card issuer, instead of following PayPal's procedures. A user who reads section 13.7 (on page 27) finds notice that the user may have chargeback rights independent of the dispute resolution procedure privileges granted by the PayPal UA. Section 14.1 is entitled "Contact PayPal First" indicates that in case of a dispute, the user must contact PayPal first. In September 2005, Richard Kyanka, owner of the website Something Awful, set up an account to collect donations for Hurricane Katrina to be given to the Red Cross. Owing to the high rate at which donations were made, the account was automatically frozen, and Kyanka criticized the time and difficulty involved in getting PayPal's customer service to unfreeze the account. In response to the concerns of Something Awful members over the charity used by PayPal, United Way, Kyanka finally opted to have the money refunded to the donors so that they could donate directly to their charities of choice, though PayPal did not refund exchange and handling fees for international donors.[70][71] THIS IS ONLY ONE OF 16 MAJOR LAWSUITS AGAINT PAYPAL(This forum won't allow me to list them) William J. Orochco 6/23/11 Ebay is the OWNER OF PAYPAL) This letter is why so many people have SUED Paypal(a wholly-owned subsidiary of Ebay), and why I have been navigated toward sites like "screw paypal.com", just by asking for your email addresses, which you refuse to give out - a company who takes BILLIONS OF AMERICAN'S DOLLARS, THEN REFUSES TO ALLOW CONTACT WITH ANYONE IN AUTHORITY. ANY ATTEMPT TO CALL IS MET WITH FOREIGN UNEDUCATED CHILDREN (see below), AND AN EMAIL ADDRESS IS HIDDEN FROM THE PUBLIC. That's why the DOZENS OF "ANTI-PAYPAL SITES" I found, tell people with complaints, FIRST OFF: ."Avoid using PayPal's automated email submission center -- that email goes straight to New Delhi, India where you will get a prompt reply back that has nothing to do with what you asked in the first place. For faster results, email the following departments (where people with decision making authority can help you):" (dON'T WORRY- I'M SAVING THIS EMAIL, AND I WILL GET IT TO SOMEONE AT EBAY OR PAYPAL! My story: About 2 weeks ago, your website screwed up my Home Address, reverting back to my 1-YEAR-OLD OBSOLETE ADRESS that I moved from, AND UPDATED WITH PAYPAL 6 MONTHS AGO. Your company has ACTUALLY SENT ME SOMETHING AT MY NEW ADDRESS, (78 MILTON ST), BUT 2 WEEKS AGO, WHEN I TRIED TO BUY A PRODUCT AND USE PAYPAL(a big mistake), YOUR COMPANY TRIED TO USE, AND HAVE MAIL SENT TO, MY YEAR-OBSOLETE ADDRESS. I immediately called Paypal, where I was met with an immature, laughing, non-intelligible-English-speaking young boy(who I was told was "The Supervisor" ), AFTER the GIRL who PICKED UP FIRST, had EVEN WORSE ENGLISH) I tried, very patiently at first, to make BOTH of these young people understand how Paypal had screwed up, trying to mail to an address where I don't live, haven't lived, when Paypal KNEW MY CURRENT ADDRESS, and that the package would be stolen. They had very low intelligence, and on TOP of that, they thought this was all a BIG JOKE. I explained to them if they didn't refund my money, and change my address, I would be filing a Large Lawsuit, as the GIRL ADMITTED TO ME, AND MY WITNESSES ON SPEAKERPHONE, THAT PAYPAL HAD SCREWED UP, THAT YOU HAD PREVIOUSLY SENT PACKAGE TO THE CORRECT ADDRESS. So today, I went on your useless, aggravating website and changed my addresses.(again). Not that I would EVER USE PAYPAL, AND AM RECCOMMENDING TO AS MANY PEOPLE I MEET OR TALK TO, TO NEVER USE PAYPAL. Your "Customer Service" is basically Rude Non-English-Speaking Children, laughing on the phone, AFTER A CUSTOMER HAS TO SEARCH FOR A NUMBER. YOU HAVE NO EMAIL ADDRESSES LISTED, so your company is SO BAD, you've driven people to CREATE WEBSITES AGAINST YOU. That's quite an achievement. It seems like stories like mine, are why sites like "Screw Paypal" were invented, I guess. ****************************************** (FROM WIKIPEDIA:) Lawsuits, Criticism and limitations The current (2011/04/15 09:17 CST) PayPal user agreement is a 34 page long pdf document[69]. If one buys an item from a PayPal merchant, one is agreeing to an additional layer of arbitration beyond the merchant himself. Thus even if the merchant has acted improperly, PayPal has not violated their own policy until the user has gone through an extra arbitration process with PayPal. According to their 34-page (single-spaced) user agreement, "If a sender of a payment files a Chargeback, the credit card issuer, not PayPal, will determine who wins the Chargeback," which confirms that a user can employ the normal (legally mandated) dispute resolution process with his credit card issuer, instead of following PayPal's procedures. A user who reads section 13.7 (on page 27) finds notice that the user may have chargeback rights independent of the dispute resolution procedure privileges granted by the PayPal UA. Section 14.1 is entitled "Contact PayPal First" indicates that in case of a dispute, the user must contact PayPal first. In September 2005, Richard Kyanka, owner of the website Something Awful, set up an account to collect donations for Hurricane Katrina to be given to the Red Cross. Owing to the high rate at which donations were made, the account was automatically frozen, and Kyanka criticized the time and difficulty involved in getting PayPal's customer service to unfreeze the account. In response to the concerns of Something Awful members over the charity used by PayPal, United Way, Kyanka finally opted to have the money refunded to the donors so that they could donate directly to their charities of choice, though PayPal did not refund exchange and handling fees for international donors.[70][71] In March 2008, Australian current affairs show Today Tonight aired a segment criticising PayPal, with regard to safety, freezing accounts and customer service.[72] Several PayPal gripe sites have been created complaining of problems such as the freezing of accounts of eCommerce stores if they experience rapid growth, preventing them from being able to pay suppliers and fulfill orders.[73] One such site, Paypalsucks.com,[74] ranked third on a Forbes Magazine listing of "Top Corporate Hate Web Sites" in 2005 based on "hostility" and "entertainment value" of web forum postings and other criteria.[75] In June 2008, the Australian Competition and Consumer Commission found that, "The evidence available does not support the view that PayPal is the most secure method of payment, or offers the best service for all transactions."[76] There are about 25 MORE LAWSUITS, not enough space here, to list them. BrittT1211 6/25/11 I honestly did hold much higher expectations for ebay when I first started selling. I thought it was great and very easy work. I have very recently come to find out that it is nothing but a scam, all of it!! First we have ebay fees for items that are being posted and that is a fee weather you sell an item or you don't, it is your bill that you will be obligated to pay. Then you have the wonderful ebay owned way to pay service through paypal, which they are gonna give you a fee too after your buyer makes a payment. So, you get charged two fees that is ultimately going into the same peoples pockets!! You have 7-8 pages of listings that did not sell so you have 7-8 pages of fees that ebay gets paid for with seller never seeing a dime of it! There is no way to make a buyer pay for an item that was won on ebay, they are not held personally responsible, so if you intend on getting anything out of the item it is to be relisted on ebay which is another fee for that same item that should have already been sold. There is no such thing as customer service for ebay, they refuse to give you a supervisor when asked. A buyer who has had an item for over 24 hours can have your entire paypal account put on hold where you cannot access any of your funds just by saying item not as described. Buyers can have items in there possession long enough to destroy them and still expect full refund, and most likely get it. It is not required that the buyer reports immediately that an item is damaged and try to get refunded but they can come back at any time later report it damaged and still be granted full refund. Paypal is also owned by ebay and there customer service is just as non-existing as ebays. So my main concern is that they supposively have this buyer protection program but where is the sellers protection program at? And why are you allowed to fee me not only once for things but also a second time once it reaches your paypal website????? be.real 6/27/11 ebay customer service is the worst by far! I am speaking with a person who obviously doesnt have english as his first language. He is telling me that i am lying, i do not know what promotions are going on and i do not know what date it is!!! wtf?? how do "I" not know what date it is?? im in the USA so maybe where you are in the world the date is different. PLEASE ebay do better with your customer service. Customers.... sellers and buyers are the people who made eBay EBAY so the least you can do is return a few of those pennies and use them towards customer service that can actually do something!! This "customer service" rep (and i use that term loosely) name is: "Dominic P." based out of the Philippines call center (he wouldnt tell me where the call center is, but i can tell by his accent they are in the phillippines) . Please FIRE this guy ASAP! date spoken to: 6/27/2011 @ 8:29 PT W Pounds 6/29/11 This is probably a useless post but I need to understand what's happened. On june 23rd we opened an ebay account. My wife has an antique store and we were looking at expanding her business thru Ebay.We went thru the process of establishing an account got pay pal verified and decided to try the Ebay store.Ebay accomadated all our request and we proceeded to begin to list the store items to sell online. We were pleased to conclude 5 sales over the next 24 hours. Everything seemed fine but unexpectedly on June 26th we recieved notice that our account was suspended. We were unable to find the cause of the suspension several generic emails came that said our account posed sme threat but not because of any action on ou part. We followed up and account resolution reviewed and took us off suspension on june27th or 28th. They told us we had to go back in and relist our items for sale and we did so. We were exciteds that we were back up and running only to recieve another email this morning june 29th. That we were back on suspension. I am still unable to find out what dastardly deed we must have done to deserve this type of treatment. My wife and I are in our mid to late 50s and only want to operate in an ethical and appropriate manner. I feel as though Ebay has treated us like a criminal element or some crooks. I am still astounded that we could present such a great risk to the ebay community and not know what has caused this. Any help would br greatly appreciated. Ann 6/11/11 eBay shut my business down and put me on the streets. I lost my home and car. They shut my store down becasuse of my shipping time. My ad clearly stated 7-8 business day delivery yet a consumer could still give negative DSR ratings. That's bogus! Now I can't have an eBay accountnof one year and Paypal will not let ms have an account. 100% not fair. eBay is a horrible company with noo compassion on business owners. ajsclassicstamps2011 6/12/11 I have been with eBay since 2006. And have seen as well, many different things that I feel could have been handled differently. By eBay and also by the buyers and sellers. I held a Top Rated Seller Possition for a while. Not by the one large money sale (with a 0 feedback rated newbie) to land a top rated spot. But, by very hard work and years to aquire it (after a 100% feedback rating of over 800). I lost this possition due to negative feedback. Well, what is amazing is I offer FREE shipping for over 90% of all items I sell. My negative feedback was based on my shipping cost. WOW how is that I wonder ! So I contacted eBay and they said they cannot change the feedback on their end it was up to the customer to revise. One item was sent in 2 boxes with delivery confirmation. Yet the customer stated that he never recieved 1 of the boxes. Now, what newbies do not understand as of yet. Is that we the sellers are NOT in control of the U.S.P.S. I can pay for over night but a rain delay can cause a day or two delay in my shipment. At this time the usps is not required to issue a refund. I contacted the customers with this information and never got a response. Now, this stays on my record for a year effecting my ability to reaquire my top rated spot. I feel that eBay should restrick newbies on leaving feedback until they have worked to aquire the right to leave feedback. I mean have a period as to where they have recieved say a 100 feedback rating as a buyer first. Just a idea to help out eBay with standing behind it sellers whom they make all of their monies off of. Livid eBay Buyer 6/13/11 I've been purchasing items on eBay since 2004. I've had my 1st bad experience and eBay Customer Service and "Specialists" are no help whatsoever. They hide behind...I know how you feel and our policy. I purchased / paid 2 cases of Monavie EMV for $120 & $18 shipping. I received 1 case. Contacted the seller who insisted she sent me 2 cases. She even went as far as to desribe how she packaged it. Knowing what I received was NOT what she described, I took pictures of it where you can clearly see her undistrubed shipping label. I also got a statement from my Mail Carrier of the package she delivered. My Mail Carrier was off on the color thinking the box was dark brown (it's black) but she described the size quite well. She said it was the size of a shoe box or a little larger. That is the size of 1 case, not 2. After emailing the seller my Mail Carrier's description of the package, she issued credit for 1/2 the purchase, but not the postage. My feedback was honest and rather than making rating her negative I gave her a neutral rating even though she cheated me on the postage. My feedback was..... rcv'd 1/2 what I paid for - rcv'd 1/2 credit for purchase, but not shipping. The seller responded to my feedback stating......gave credit for 1/2 the product even with proof of delivery! Ungrateful The "even with proof of delivery!" infers I received the entire order and I'm nothing but a thief. I tried to get eBay to remove that comment but they refuse. I was on the phone with one person after another asking them to remove that comment but.........they understand how I feel but can't remove it because it doesn't violate their policy. How can someone inferring someone else is a thief not violate their policy? eBay seems to be free of any liability because they are not responsible for what people post because it's the person's "opinion" according to Customer Service. Well, I'm sorry!! I'm not a liar, cheat or thief and nobody is going to infer I am!! I'll take this anywhere I need to but that will be removed one way or another. How dare that seller and eBay!!!! I think it's time for laws to change!! If eBay is made aware of something that is untrue or if there is even a dispute about the validity of a comment brought to their attention, they should be held just as responsible as the person committing the libel. PAUL 6/20/11 I don't have a review but I do have a question. A family member lives in Paris France and we are concern that he is not dealing with an official "E Bay organization as the items he has sold are posted many days after he brings them in for documantation etc. and the money he receives takes an exceptional time to receive. We suspect he is going to a French Pawn shop, a disreptable one at that. Would you be able to tell us if there is a reputable official "E Bay" outlet in Paris that he could go to to carry on his transactions etc. patkielski@gmail.com chris 6/7/11 Mark O. Hello and thank you for contacting eBay Live Help, my name is Marky. May I have your name, please? Just checking to see if there is any thing I can do to get my selling account back? amsterdam ny 12010 Mark O. Hi Chris, I understand that you would like to confirm your seller rating performance, is that correct? i guess Mark O. Thanks for confirming and taking your time to contact us regarding this matter. Mark O. Before we proceed, do you have any other questions that I can address while you have me on this chat? i don't think so Mark O. Thanks Chris, as I can see here your seller rating performance is currently on "Below standard", the reason is because of your low detailed seller rating from yoru previous buyers. This is also regarding the shipping and handling section. Mark O. However there is nothing to worry as this coming June20, 2011, there is another evaluation on your eBay account. Yes I know but I get messages to try to improve it but can't list anything. But it wont change ? Mark O. Once the systems detect that your have reach all the criteria, surely you'll get the "Above Standard" rating on your seller performance. How does one do that if they cant sell? Chat Session Ended, Goodbye. (5010) This was my wonderful chat session on which I was hung up on.Way to go Ebay! Broomracer 6/3/11 Ebay and customer service should never go in the same sentence, there's no customer service there. I got told they didn't have boss's so you couldn't complain to anyone about being hung up on or treated rudely, and nobody spoke English that you could understand. Sounded like they where in the middle east some where what gives??? Kevin Roach 6/4/11 I had a buyer that didn't want to pay for an item. I put in for the non paying bidder and opened a case. Finally I guess after Ebay concted her she paid. I was stupid enough to try and be be a good person and left her positive feedback. Well after she got the itme she complained it was not as listed and that some items didn't come with it. She opened a case against me for item not a described. I contacted her and Ebay with a response that the item was exactly as listed and the item came with what was in the picture. I also told Ebay that she had every opportunity to ask questions and she didn't. Now here comes the best part, since she opened a case and Ebay ruled in her favor they are going to pay her through the buyer protection option and I have to pay them. Well they put a hold on the Item sold amount in my PapPal account which I think is BS. First how can they access any money I have in a personal account and 2nd how can they rule in her favor when it is obvious that she just wanted her money back, she didn't want to pay in the first place. Ebay's customer service sucks and I made sure I told them exactly what I thought. How many people are up for a class action law suite against them for unfair practices and accessing personal accounts. 5/16/11 How about a brand new member wanting to sell.. Sign up? No Sorry. Your business email address is still being used by an old dormant user. An email address can only be used by one person - period. My business now owns it. But their policy states that that person still owns it. They could be dead and still own it. I work for a fortune 500 company. It's amazing that our president just said last week - we may have a policy but under certain circumstances it should be broken. Do the job right. Since only one person can own an email address, I am certainly not going to create another address when this is my company name. When I am gone, I am sure someone else will get it. So it appears ebay does not even want my business as I will not create a new address to support their ignorant policy. As a systems person, you need to bring you application current to the changes of business and is users. Oh, and in the meantime, I can continue to get emails from ebay attached to the dormant account reminding me continuously of this amazing policy. JP 5/14/11 I sold a $450 (used) item to a guy across the country. He received it, tested it, inspected it, determined that it was as I described in my auction that he won, and subsequently left me positive feedback - he was a satisfied owner. He began using the item constantly over the next several days until, on the fifth day, the item failed and came apart. He filed a dispute and ebay sided with him. Ebay told him to return the (now destroyed) item back to me for a full refund. Did I fail to mention that I'm a 12 year paypal member and a 14 year ebay member, with close to 500 profile and 100% pos rating? Thanks for the epic customer service ebay, and for sticking it to me. tracy 5/13/11 100% feedback and getting no help with ebay customer service....this sucks, been on the phone for an hour and talked to 6 different people already animal_rescue_911 5/7/11 HOW ABOUT HAVING A SUPERVISOR RETURN MY SEVERAL CALLS. I HAVE A MAJOR PROBLEM WITH EBAY. I KEEP SPEAKING TO PEOPLE WHO SAY THEY WILL CONTACT ME AND NO ONE DOES. I WILL CLOSEOUT MY STORE AND OVER $50,000 IN MERCHANDISE I AM SELLING. WHAT DO I HAVE TO DO TO GET SOJMEONE TO ACT RESPONSIBLY? THANK YOU GAIL WINOGRAD Irma D. 5/5/11 EBay has a serious problem with contract law. They have provided buyers with the buyer protection program; however, they fail to understand contract law. I purchased a fake NorthFace jacket and tried to file a claim through their buyer protection program. The seller used a fake address which was connected to a school. The only way you will receive your money back is by returning the item. Well, I could not return the item because the Post Office could not deliver the item to an appropriate party! I had such a difficult time trying to log on to submit the problem. They hid behind the allotted timeframe set by THEM! I requested they call me so I could explain and fax them the appropriate documentation from both the Post Office AND UPS! They denied my refund. I could not follow up with this with the Attorney General of California because my father became ill and then passed away. I will be proving my case with the Attorney General's office. Even though I will probably not receive my refund, EBay will be made to change its policy for returns under the Buyer Protection Program! I guarantee that for the rest of the Buyers through EBay! Contract law clearly states that there must be an "Offer", an "Acceptance" and a "Consideration". By EBay hiding behind emails ONLY, this denies the Buyer the opportunity to provide their case; therefore, there is no "Offer" part of their contract! EBay . . . I'm coming to prove my case and you can answer to the Attorney General's Office! PAM 4/27/11 I'VE BEEN TRYING FOR A LONG TIME TO FIND OUT WHY EBAY CHARGES A FINAL FEE ON SHIPPING WHEN THEY ALREADY GOT THERE FEE ON THE SALE AND THEY HAVE NOTHING TO DO WITH THE SHIPPING. NOT TO MENTION, A PORTION OF THE SALE (MY END) GOES TO CHARITY AND THEY STILL SCREW YOU Ebay seller 4/27/11 THEY NEED TO ADD SOME NEGATIVE VALUE STARS ON THE RATING CHOICES......If your account comes up on there report at cleaning house time and they decide to suspend your account (for their benefit and reasons not in your control) Don't waste your time or effort in trying to find out why!! Phone calls, e-mails, letters, none of them matters to e-Bay and you better understand this right now. EBAY DOES NOT CARE ABOUT YOU OR HOW PERFECT YOUR ACCOUNT IS OR ANYTHING ELSE AS FAR AS THAT GOES. They are only concerned now with overseas and local big business corps. with fat money in their pay-pal accounts so e-Bay can pad their pockets. Don't get upset or drive yourself insane trying to figure out what you did wrong because more then likely you did NOTHING wrong. What you do is what e-bay forces everyone to do that has to sell to survive, Laugh, give e-bay the middle finger and open up or purchase a Stealth account. I always followed the rules and not one who likes to have to do things the wrong way but JOKE-BAY doesn't give you ANY choice with their non-existent customer service. Think about it people, they are rude to you and suspend you because they dont want or need your business unless its big business! I have THREE suspended accounts, all with 100% percent 5-star feedback? Figure that one out for me would you? Unfortunately e-Bay has become a Joke! just me 4/28/11 10:17:28 AM Edward B. If I understand you correctly, you wish to know when the eBay store subscription start, am I right? 10:17:30 AM THEY SAID THIS WOULD BE FIXED AND IT STILL WILL NOT LET ME LIST THINGS 10:17:42 AM NO 10:18:02 AM I CAN NOT LIST ANYTHING AND I PAIDED FOR THIS SERVICE 10:18:44 AM Edward B. I'll be glad to check this out for you aside from this is there anything else you'd like me to check for you? 10:18:50 AM I TALKED TO 2 PEOPLE ALREADY AND THEY SAID IT WOULD BE DONE WITH IN MINS 10:19:10 AM IT BEEN 2 HOURS NOW 10:19:49 AM Edward B. Is there an error message when you try listing an item? 10:20:00 AM YES 10:20:22 AM YOUR SYSTEM WILL NOT UPGRADE MY ACCOUNT RSTAND?10:21:09 AM Edward B. Let me check your account, so I can see what is going on. 10:24:14 AM Edward B. From what I see here you have a limit on the number of item you can sell, please be informed that having an eBay store will not raise this limit 10:24:52 AM YOU AD SAID I CAN LIST UP TO 250 IDEMS A MONTH 10:25:39 AM WHEN I DID THE THING WITH PAY PALL AND PAIDED FOR THIS 10:26:09 AM Edward B. What the email is trying to say is your eBay store can accommodate that much items 10:26:43 AM NO IT SAID I CAN LIST UP TO 250 IDEMS A MONTH 10:27:11 AM THAT WHY YOU HAVE TO PAY FOR THIS EXTRA SERVICE 10:29:19 AM Edward B. The eBay store is like you specific page on the eBay website for your merchandise it does not raise your seller limit, seller limits are raise due to your seller performance 10:29:38 AM it 100 percent ok 10:29:43 AM now what? 10:29:59 AM there nothing wrong with my account 10:32:30 AM Edward B. I see here that you have just selling recently, if you wish to request for a higher limit, simply click on the link and it should provide you a phone number so you can discuss your business plan to consider raising your limit. https://scgi.ebay.com/ws/eBayISAPI.dll?UpgradeLimits 10:33:36 AM they said I could list 250 idems a month 10:35:25 AM Edward B. Have you tried calling this department to raise you limit, as I mention the 250 items mentioned is the number of item your eBay store can accommodate, it doesn't raise your limit, you are still on 15 item per month. 10:39:20 AM well I|f you will not let me sell I tryed every this and did every thing your compeny ask of me to fix my account.. I have a 100% rating on my account and you still will not let me sell anything?? I do not understand? 10:40:14 AM I| payed for the extra money to your compeny for this service too and not geting what I pay for. 10:40:38 AM I do not understand why your doing this to me 10:41:12 AM I want my account like the ad said you can list up to 250 idems a month 10:41:23 AM and it was paided for 10:42:15 AM Edward B. From what I see, it appears you just started selling, please understand that we please limits on new sellers, this is for 90 days from the day they started selling. 10:43:36 AM that why I got went thro all the hoop with pay pall and with e bay to get up graded my bank account ect.. paided for the service too 10:44:45 AM Edward B. At this point what I would advise you to do is request for a higher selling limit the link I provided you should provide you a number to call the department that adjust limits, they will be asking you business plan and consider raising your limit through that, if you don't go through that you may need to wait before the 90 days lapse before the limit will be removed 10:45:24 AM it did this already and they said i can list up to 250 idems a month 10:46:40 AM Edward B. I checking on your account and it mentions that you have a limit of 15 items per month] 10:47:11 AM and who did this to me give me there number 10:47:15 AM Edward B. *I'm 10:47:25 AM you did 10:47:45 AM who that I want there number 10:49:45 AM Edward B. Here is what I will do, I will appeal on the limit on your account on your behalf, expect a response from our Trust and Safety team through eBay messages on what you need to raise the limit on your account 48 - 72 hours from now 10:50:43 AM your ad said 250 idems I have 100 used movies I want to put on this month 10:52:34 AM who is your boss 10:53:24 AM I did nothing wrong 10:53:46 AM Edward B. I understand that this is not the answer that you are looking for but there is a specific department that handle limits, what I can do is appeal on your behalf so that team can evaluate your account 10:54:06 AM trust and safty why are they geting involed? 10:54:35 AM I paid for 250 listing a month 10:54:55 AM Edward B. They are the department that handles the limit. 10:55:01 AM I need them so I can sell the thing I have 10:55:13 AM used movies 10:55:20 AM ect 10:55:23 AM Edward B. You paid for the eBay store subscription not your limits being raised 10:55:53 AM I been a menber since feb 10:57:13 AM you said I could sell up to 250 idems a month if I got verfied thro pay pall and paided for this service 10:57:54 AM I went through every thig you asked of me to upgrade my account 10:58:03 AM payed money 10:58:21 AM when thro pay pall hoops to get this service 10:59:00 AM Edward B. As I mention you paid to have an eBay store not to have your selling limits raised. 10:59:17 AM I have 100% good standing with every one 10:59:36 AM I had this account since feb 11:00:16 AM ok good bye . just me 4/28/11 This is the wrost people I hve ever delt with. They talk out of both sides of there month and say they will do every thing for you. Them they just you over.. they will not tell you who doing this to us. but turn them in and see what happen to them. Maybe we sould gettogether and put a law suite against them for false ad, and unfair laws, they make up as they go along unhappy with e bay 4/28/11 That lady at e bay makes up the laws as they go along... she will get hers... a man 4/28/11 poor is not the word for e bay... they make up the rules as they go along.. un fair place to do to go. Do not give up she will get hers no happy 4/28/11 Did you see that they hide behind her, and they are her slaves.. she makes the rules up as she goes along.. she will get hers in the end... Dan 5/4/11 I have lost my home and everything i have the owner please needs to contact me 678-733-7244 i have had it up to my ears with this company they have lied cheated and stole my life away from me. I was a platinum power seller paying them $6000 per month and they suspended my account and it was over a listing duplicate that was listed 3 years ago. Now i have lost my home my wife my business and also everything i have. Thanks but no thanks you guys are a communist company i think a union needs to uprise! steve larrabee 4/9/11 i buy and sell things on eBay. yes occasionally i do get a bad product, but i recently bought a tivo unit that went bad after only 27 days. i paid $90 with shipping for this unit. do you think it is fair that i was told by ebay that they FELT 27 days was long enough to own a tivo unit (piece of electronics) before it went bad? now i did nothing special with it, i used it like a tivo, actually it was the least used tivo in the house since i rarely watch any tv in my bedroom.when i wen to turn it on it had a Grey screen so i shut it off waited and restarted it, had the same problem contacted tivo tried to trouble shut it with them but it was just broke. this unit was only a yr old but it wasn't used for that long either as i was told. so you tell me as a seller, could you sleep at nite knowing you sold a bad unit like this?? dsbeienke 4/18/11 Hello My name is DAVID BEIENKE MY EBAY ID is DSBEIENKE. I bought the Item Id: 230551517518 (SAN DISK Ultra 8GB USB Flash Drive Backup SDCZ40-008G) in 28/12/2010, anda still not received, from vendor VISTAN_DIGITAL Look at the track number "RR305847480CN" I need the item. What can I do? THANK YOU dsbeienke dsbeienke 4/18/11 Hello My name is DAVID BEIENKE MY EBAY ID is DSBEIENKE. I bought the Item Id: 230551517518 (SAN DISK Ultra 8GB USB Flash Drive Backup SDCZ40-008G) in 28/12/2010, anda still not received. Look at the track number "RR305847480CN" I need the item. What can I do? THANK YOU dsbeienke my email: doutordireito@gmail.com Just A Man 4/7/11 How can they close your account when they let othere get away with it. Must be there friends, do you know what they are doing down there? I do not think so, if you did those people would not be working for you.. They make up the rules as they go along. We'll review what you've reported for violations of our encouraging infringement policy. Thanks for bringing this to our attention. We'll review the listing or post carefully. If we determine that it violates eBay policy, we may: -- send the seller a warning -- remove the listing -- limit the seller's buying and selling privileges We usually won't suspend a seller's account unless the seller has violated our policies multiple times. To protect the privacy of our members, we don't share what actions we choose to take. We may also send your report to the rights owner for review. If the rights owner believes that the item is infringing, they may choose to send eBay a formal request to remove the listing. To find out more about how eBay protects intellectual property, please visit: http://pages.ebay.com/help/tp/programs-vero-ov.html For more information about our encouraging infringement policy, please visit: http://pages.ebay.com/help/policies/encouraging.html Thanks, eBay Just a man 4/7/11 Please look in to the unfair way they do thing down there. The make there our laws up as they go along.. That woman down there should not be working for you.. Just A Man 4/7/11 We'll review what you've reported for violations of our encouraging infringement policy. Thanks for bringing this to our attention. We'll review the listing or post carefully. If we determine that it violates eBay policy, we may: -- send the seller a warning -- remove the listing -- limit the seller's buying and selling privileges We usually won't suspend a seller's account unless the seller has violated our policies multiple times. To protect the privacy of our members, we don't share what actions we choose to take. We may also send your report to the rights owner for review. If the rights owner believes that the item is infringing, they may choose to send eBay a formal request to remove the listing. To find out more about how eBay protects intellectual property, please visit: http://pages.ebay.com/help/tp/programs-vero-ov.html For more information about our encouraging infringement policy, please visit: http://pages.ebay.com/help/policies/encouraging.html Thanks, eBay just a man 4/7/11 I had all good feed backs and sone down they had friends selling the thing I did for less money. So they closed my account.. For no reason.. John Johnson 3/30/11 This company has the worst to no support for their customers. I will never give advice to use EBay to sell anything. Customer service told me they can't fix the site, but does acknowledge they have a problem. I can't list anything because of their problem. I suggest to everyone to use Craigslist. davi carter 3/26/11 apparantly ebay has gone to crap since meg whitman left. apay Pal refuses to permit me to set up account unless i come up with a old credit card number which ws stolen 2 years ago plus thry say i must give yp my email account i have had for 4 years and get a new email account. I tried callin ebaly customer serviced and was told to screw off call paypal so ebay no longer gives a crap about customers abfd pay pal about as corrupt as it gets. so ebay is a crap company thry do no even let yoy complain to anyone in corporate headquarters buch of cowards. frustrated 3/15/11 The eBay memo today sounds like Amazon! I signed up for Amazon at Christmas because of my continuing issues with eBay but after close examination of their policies I decided not to go with them. The main reason I did stay on eBay was because I did not feel like paying fees on my shipping charges also. Why would you feel eligible to collect fees on shipping? I don’t make any money on shipping why should you? New lower FVF? How come there is no mention of what the new fees will be? Won’t we all be Top Rated Sellers if people can purchase from several sites at once? Who gets the feedback? Who gets the low DSR for the sale when they don’t like the shipping? Do you think you could possible be more informative or must you always remain vague? While your staff is sitting around thinking of ways to take my profits why don’t they discuss the ongoing dissatisfaction of your store sellers? How nice to list items without paying for a store! You have people that obviously go out shoplifting for the Holidays come home and list it and pay nothing unless it sells. The prices I see during the Holidays for Hallmark Ornaments are not sold by honest people who have stores on eBay and purchase their products at the typical Hallmark 40% discount!! My guess is they are ALL top rated sellers now. Who would not want to buy an $18 item for 99 cents and free shipping? Next year I think I’ll purchase most of my inventory on eBay instead of Hallmark. I lost thousands of dollars this year because not one of your “sales team” (thanks again for taking away our personal account rep, would not have happened if someone was actually obligated to get back to me with an answer! When you have a name and an extension to contact someone they are more accountable for follow up and resolving issues.) could explain why my Hallmark ornaments were so far back in search results even though I was a Top Rated Seller!! Once again I had to figure that one out for myself. Who else but eBay would make a crucial change in September the kick off to the Holiday Season, but again they do that EVERY year. Bet if I called today 4 months later I still could not get an answer from your unaccountable staff. What other business partner can you have that you can’t even send an email? Or respond to theirs? Kudos on the way you run your company, I guess it works for you. Once again I expect no replay or one of your half baked pat answers. It’s unfortunate that you are unable to reply to Dinesh Lathi emails, how intentional is that? You would think he would be interested in what his customers have to say, I am. Maybe I’ll just chat with Emma for a while. frustrated David 3/8/11 Since the merger between eBay and Paypal, this entity has become monopolistic, which is in violation of the Sherman Anti-Trust Act. Why is Paypal holding eBay Sellers' payments from Buyers until receiving confirmation that the Buyers received the goods via the USPS or UPS Tracking Number? I and other friends were told by your representatives that this practice will continue "indefinitely" until Paypal determines when to release the "hold" on our funds. In short, our "float funds" are invested by Paypal in the best interest of Paypal only and not its customers. Shipping can take anywhere from 2-days to 2-weeks. So, this practice will only benefit the cash flow of Paypal. Furthermore, Paypal allows your Registered eBay Stores and businesses to accept credit cards. This is discriminatory to the individual customers, who don't have a merchant account with a financial institution. This practice should be reported to for example FTC, the State and U.S. Attorney General's Office, Congressional sub-committees overlooking monopolistic and discriminatory practices. Pierre M. Omidyar, Chairman John J. Donahoe, CEO Robert H. Swan, CFO Edwin Cox 3/9/11 Ebay has gone to the dogs. They have taken a 7 year account with 100% positive feedback and KILLED IT. I am going to do my best to sue if I can and I will find others who are as pissed at ebay as I am. ebay use to be good and now they are crap. No one I have spoke with has even worked for ebay more then 3 months. There customer service sucks to no end. I am hopping for a new venue to sale like it use to be on ebay. They are just to uncaring about any one member because they have so many others. They need a hard lesson in every customer is important. I am just so pissed at ebay. they just suck and I dont know any other way to put it. They have gone to s--t. mommytraveler 3/4/11 I have tried many times to contact ebay regarding fraud that is growing and growing. It does not hurt the buyer or the seller; it actually helps the buyer and seller -- and ebay loses totally in the process. Ebay is losing thousands and thousands of dollars every minute due to this scheme. Doesn't anybody at ebay want to know what is going on? This scheme will make a great "60 Minute" segment, Geraldo - are you out there wanting a great story?, or You Tube presentation on how to scam ebay. IF somebody legitmate from ebay want to contact me, I would be happy to accept a job with them and prove that they can make millions more in profit by stopping these schemes. I see the problem getting worse each day and nobody that it is reported to cares enough to follow up and do anything. Must be time to sell my stock in ebay. Melvin O Malley 3/1/11 Did Business with Rent.com. You need to watch these girls they will tell you anything to get you signed up under their programs...They have an exagerated self importance and of course they are all lawyers, or they seem to think they are anyway. Jerry 3/1/11 It appears that ebay does not care about maintaing Good buyers. They don't follow their own policies. Buyer Protection is a farce. I purchased an item with a cost to me in the low thousands of dollars. The item was damaged. The damage was not disclosed in the listing nor was it shown in photos. I was asked to take photos which I could not do since I do not have a digital camera. I was asked to fax a condition report made by an auctioneer etc. which I dir the following day. Ten days later I was notified that I had lost my case because the requested information was not received. I phoned the resolution center and told them the condition report was faxed the day after the request. The agent checked and sure enough the fax had been received.However,I was told that nothing could be done,but they would credit my PayPal account with half the amount I paid. EBays Protection policy states that a seller must list damages and show them in photos. The seller did not do this. The policy also states that if a not as described case is opened for a purchase covered by eBay Buyer protection,I must typically send the item back to the seller before getting a refund in my PayPal account. I was repeatedly told that I could NOT send the item back to the seller. EBay ignored the fact that thier Buyer Protection policy states that buyers will receive coverage for the full purchase price of the item plus original shippingHalf my purchase price was credited to my PayPal account.The fact that Ebay states that its Buyer Protection policy covers items,with eligible payment methods,that are not as described is meaningless as they ignore policies that protect buyers. Ebay appears to be a "buyer beware site". Ebay ignores "item not as described"reports...even when given back up evidence. My purchasing days with eBay are over. The have lost a good buyer with 100% feedback. Larry 3/3/11 Once ebay was supportive in stopping fraud. Now you can not stop the fraud on ebay. Ebay legal will not respond directly to you and it appears that blatent fraud makes ebay a lot of money. Artifacts seem to be a prime zone for defrauders of artifacts. With evidence and continued fraud ebay will not remove or stop the fakers. WHY??? Thats why I stopped selling on ebay! You are nothing in their world. Larry DSW 2/28/11 Ebay has certainly went down hill (two thumbs down)for Sellers!!.The feedback playing field is now very unbalanced.I sell approximately 50% of the time on Ebay ,and Buy 50% of the time.As a buyer I can leave negative Feedback to a 100% feedback seller,and no matter what they try to do to help me out...in most cases if I leave them negative feedback they will be stuck with the negative Feedback!Why? 1.Poor Ebay Guidelines that are very unrealistic 2.uncaring support ebay team for the seller(robotic if you may).3.A buyer can not receive negative Feedback from a seller anymore..(so buyers have no reason to work things out,they can leave negative feedback..move on ..and buy from someone else on ebay) no questions asked...4.Sellers have to battle to get their ebay fees back (which takes too much time). My conclusion: If you are a buyer: Ebay is almost the perfect world,you can get great deals on Ebay,leave negative feedback to sellers even if they don`t deserve it (with no recourse) because sellers can`t leave you negative Feedback to buyers even if they are Rude,unkind,unwilling to try to work with you,or whatever the case may be,and you will always have 100% feedback! As a seller there are better options now available!! also....I do know that a new Auction style Website is being developed right now... with cheaper seller fees,better customer service....a better feedback type system..and if Ebay does not get their Act together they will lose a lot of Sellers when this site Launches!!! Ebay Please do all Sellers a Favor (bring Back the OLD Feedback system)where an unjustly buyer can receive bad Feedback as well as sellers...OR lets just drop the Percentage rating!! or revamp the system altogether and just go by total Sells...I Morgan W. Johnson Sr. 2/23/11 To whom ever reads this! Especially to the Afican American! Real reason for regulating the internet! There is a rouge element loose within America and within the corporate walls of Big Corporations like Ebay, MicroSoft Adcenter, Google and the like. These places have so much potential to provide opportunity and change peoples lives it's funny! Believe me when I say if you are of color(Black)..., helping you make a living online is not going to be their priorty so to speak, because this opportunity is mostly only shared among themselves. The sad truth is..., and it has been my experience that these corporations and the people that run them have a hidden agenda and an ungodly strangle hold on opportunity that they only allow access to mostly white people. If you are online trying to make money, trying to make a living for yourself, but your're having difficulties where there shouldn't be any..., I'm here to tell you that it's because the people that run these corporation's the customer support agents and upper management don't want you to have the access to the same opportunity as them! It's nothing but Hate, and Racisim! Denial of Opportunity! Something should be done about this and it will! Mo ak1957art 2/22/11 I have bought and attempted to sell on E-bay. I have tried and tried to get resulotion over three recent unpaid calims againest me, I "CANNOT" get to a real persont o help me I go in circles in all areas of E-bay that offer help! When I do get a person on phone last time he was not allot of help. I contacted sellers and explained I had to go out of town if I won auction items I would be back in town around 20th of Feb , My Grandbaby was being born out of town and I do not have mobile internet so I would pay for tiems on the 20th the baby was due much earleir but had to be taken yesterday by C-section after day or so of labor. I tried to go back and pay for these items one I found relisted I paid 10 more for it , second one is back in Auction do not want to do that again , would be glad to pay it now, and third was a mistake I expalined to confused customer service person this last attempt before FEb 19 to get this one resolved. Issues are 307926595 Paid 2/22/2011- 307854341 BAck in auction , sent seller expalination offer to pay for it now. 307747032 DId not want was mistake mix up over two different sellers and three identical shirts almost, one I bought but this one I did not want but offered to buy if it was demanded to be paid asked if she would relist it was mistake before 19th of Feb. PLEASE PLEASE GET THESE TO THE RESOLUTION CENTER TO HANDLE MY APPEAL I CANNOT GET THROUGH!!!!! I am a good buyer and want to sell but I find too much information on your site and not enough real people help!!! Angela Klein Suspended user 2/22/11 You suspended my account for "follow up" feedback and gave me a warning followed 2 secs later a suspension. What's the purpose of a warning if 2 secs you suspend me? What I wrote back was only facts and you say its allowed. The person is a scam artist: I sold a pair of pants for $.99 and $3.99 shipping and he wouldn't return them. His complaint was they were not new! I listed them as used. You pay him back through paypal and he keeps the pants. Then you attack me like a dam criminal and suspend my account for calling him scam artist and say negative feedback with positive. WHAT? It's obvious he reported me and must work there or have a friend. I called to appeal and get a man who says I do a wonderful job and such then transfers me to another man who says I can not appeal after 20 minutes because of low dsr. It was the scam artist that left the low dsr and I didn't get suspended for that! Then hangs up on me~ What a joke! e. fernandes 2/20/11 eBay must review their feedback policy, especially when it applies to buyers. Feedback is meant to evaluate a transaction and not to serve as means to become either vindictive or serve to dehumanize the seller. I ahve beena buyer and a seller and I must say that when buying an item that was defective I always managed to reach a settlement with the seller. As a seller I always strive to describe the item carefully so that there won't be any misperceptions by the buyer. I listed a pair of skates as "used with some rust on the blades". The item was sold on a "buy now" process and was shipped to the buyer. After the item was shipped (and not yet received..) the buyer started to ask questions regardin the condition of the skates, the rust, and the fact that he noticed that in the photos of the skates there didn't seem to be much blade left. I explained that the skates had been in storage for over a year and yes the, rust was surface and could be removed at first sharpening. Well, once he received the item he went ballistic, ccused me of lying (which is now a permanent record on my feedback). I attempt to have the feedback removed but to no avail. eBay decided to support the buyer and refused to listen to my side of things, even though the buyer had a rating of 6 (only bought six items previously and was unrated) and my rating is 345 with a 100% rating....... Here's their reply to my request for feddback evaluation: "...After reviewing your email, I understand that your listing advises of rust and wear but the case was decided in your buyers favor. I can understand how frustrating that is. I think anyone would feel equally frustrated. We appreciate your patience and willingness to work this out. When we review cases, we don't have the benefit of seeing the actual item. Therefore it was difficult for us to determine exactly what condition it was sent or received in. In an effort to resolve this case and try to satisfy both parties, we had your customer send the item back to you for a full refund. We do look for buyer’s remorse trends but I hope you can understand it is difficult to prove. Please know that situations like these are rare and I will be documenting this so that we can take action against this buyer if necessary. As for your appeal, I would first like to thank you for describing your item accurately. I apologize that your customer may have made false claims, but I hope you can understand that until this point, we had no way of knowing. At this point, you have an item back that you can resell to a more appreciative buyer. For that reason, I am not able to grant you appeal. You will also receive an automated email with this same information, but I wanted to take a few moments and explain our decision in further detail. I encourage you to relist the item, and turn a bad transaction into a good transaction with another buyer. Edward I hope I have explained why we aren’t able to grant your appeal today. In closing, I see that you have been a part of the eBay community since June of 2001..." So, what is the recourse sellers have to deal with asshole buyers? I'm open to suggestions... Cheers! scott entwisle 2/11/11 The seller, gardenvillegarage@yahoo.com will not allow me to purchase the item I won through E-bay. the item # is 220734076420. He also has not link set up to allow pay pal. I do not want to be held responsible for this. I am oent8292. My cell is 412-953-0070. Demitry Dorfman 2/15/11 I cannot use your stupid site because I forgot my password and your password retrieval system is absolute SH*T! I cannot remember what information I entered for my security question - it was a pet's name. I have had a number of different pets and none of the names work. Plus, your dumb*ss system keeps looping me back and forth between the security numbers and the phone number for the system to auto-call for verification. This is absolute garbage! Every site has some sort of password reset, where the system sends an email to you with a link to reset the password. Amazon.com who are a monster of a site (compared to yours) does this and yet, you guys have the most user unfriendly password retrieval system. Oh yeah, and I'm not spending a f*cking hour on the phone waiting for your customer service rep to answer. J. Trojbom 2/16/11 I've been selling and buying on e-bay for many years now. Recently, I've experienced buyers that are taking advantage of sellers by claiming they didn't get an item and opening a dispute even when I have proof of delivery. PayPal has then put a hold on my account and issued a full refund to the buyer without even letting me state my side of the case. Being treated this way by e-bay is very upsetting. I'm a reliable buyer and seller (100% feedback - top rated power seller) and I never thought I would be so discouraged as to quit using e-bay but, there's no point in trying to sell on the site if e-bay can't support their sellers. We end up losing too much money with e-bay refunding dishonest buyers that are abusing the system. If others are having the same problems that I am I can't imagine the site will have much of a future. Kim C. 2/17/11 Ebay's customer service is a JOKE. The people working as reps are very unprofessional and rude. I had a rep give me a $10 credit and then threaten to take it away because I asked a question he didn't like - I then asked to speak to his manager and then he hung up on me!! I called back and got a "supervisor" who did nothing to assist me with my original problem or seem to care that an employee she supposedly supervises behaved in such a manner. I was told I could email ebay customer service under something called "unsolicited ideas" (gotta love the name). So, the supervisor told me to email customer service to complain about the customer service I'd received....REALLY?? she also tried to lie and say she had no way of knowing what the rep's name was that I spoke with and hesitated to tell me her name! The rep who threatened me did in fact take the $10 credit off of my account in the end - and the supervisor was able to see that in her system but didn't seem to care about that either. I have bought and sold many items in a very short period of time on ebay and I refuse to continue doing business with a company that treats their customers like garbage. I'd rather pay full retail price and not deal with all of the BS on ebay and know for a fact that I'm getting authentic & legitimate merchadise. Ebay doesn't deserve my $$!!!! Linda H. 2/9/11 Hello to ALL of ya'll that have had the EXACT same experiences with ebay AND paypal as I have! Geeeeeeeeeeez, and here I was sitting having a SUPER nice pity party for myself, thinking I was the ONLY one, lol. I have been either on the phone, or "live chat" for 12 and 1/2 hours so far TODAY, and I'm STILL on hold as I type! Ebay gives NO HELP OR SUPPORT, and NEITHER, does paypal, to small sellers, like myself, and apparently MANY, MANY other small sellers! I had one SUPER bad buyer during the holidays, that won a MSRP ring of $90 to $120, for ONLY $29.99, with FREE s&h, paid on the 15th, which I shipped IMMEDIATELY. When it did not arrive to her by the 24th, she sent me an email DEMANDING her money back. I told her that it had only been 6 business days, and ALL of my listings say that buyers have to give items 10 business days to arrive, but that I would be MORE than happy to refund her money as soon as she returned the expensive ring back to me. She NEVER would respond to ANY of my messages to her since, and went STRAIGHT to paypal and filed a claim against me on CHRISTMAS DAY! I tried to dispute her claim, but ALL fell on deaf ears at paypal, and they refunded her money, AND, she kept the ring! When I contacted ebay AND paypal about this, ebay said they didn't do anything, (which I totally agree with), and paypal told me ALL they could do was send the buyer an email and tell her that it wasn't "fair" that she got her money refunded, and her not return my ring! (Big whoopieeee, for all the good THAT did!) Ebay does EVERYTHING, AND SO DOES PAYPAL, to protect buyers, and does NOTHING to protect small sellers, like myself, and the rest of you guys out there, that the same thing is happening to. I was even told by someone at ebay today, that I should list my items on 4 to 5 OTHER sites, ALONG with ebay(Finally something that made sense!)! I have now been put on limitations on ebay, and can NOT list a SINGLE item, due to a few buyers with "so-called" buyer's remorse, when ALL that actually is, is "Can I really get this item for free?", AND, if you are asking ebay OR paypal, the answer is, "YES, YOU CAN!" All you have to do is "threaten" a seller with low DSR's, or LIE to ebay and paypal to get your money refunded, AND get to keep the item for FREE! I, for one, refuse to play THAT game! I take actual photos of my items, so the photos speak for themselves, and I check each and every item, as soon as they arrive to me, to check for defects, and to make SURE all of my items are STAMPED they are indeed solid 925 silver! I realize ALL of my rants and raves against ebay and paypal's policies, or lack there of, will fall on deaf ears, EXCEPT those of you in the same SINKING SHIP I am in. Does ANYONE know of other "better" sites, like ebay USED to be, to list items for sale on? If you do, PLEASE drop me an email at nakedanblonde2@yahoo.com. I wish you ALL the VERY best of luck with ebay and paypal, as my experiences with BOTH have been WAY LESS than desireable, and God bless, Linda Jim 1/17/11 I have a problem with Paypal and cannot get it resolved with what seems close minded fools. Anyone at corp care to assist? Powell 1/27/11 I've been as Ebay seller for over 3 years and a top rated seller and power seller. I was receving a 5% discount and had a premaire Ebay Store. Four the last sevceral months i have lost all of these services,and have my store tacken away!I contracted Ebay and they say you are doing good and soon will be back on track! By this they ment i was paying a 5 cents a listing but now they have went to 50 cents a listing. This is extorction and just a way to to rip of a honset Ebay seller who was marked down below standard in 1 out of four ares! and to make matters worst this is my only means of income and Ebay now wants me to pay not $30.00 for my 600 store listings but $600.00 this is why Ebay is losing its sellers and confinace in their praticesd with their site! Wise up Ebay Corp and smell the buring !!! Powell 1/27/11 I've been as Ebay seller for over 3 years and a top rated seller and power seller. I was receiving a 5% discount and had a première Ebay Store. Four the last several months I have lost all of these services, and have my store taken away! I contracted Ebay and they say you are doing well and soon will be back on track! By this they met I was paying a 5 cents a listing but now they have gone to 50 cents a listing. This is extortion and just a way to rip of an honest Ebay seller who was marked down below standard in 1 out of four Ares! And to make matters worst this is my only means of income and Ebay now wants me to pay not $30.00 for my 600 store listings but $600.00 this is why Ebay is losing its sellers and convince in their practices with their site! Wise up Ebay Corp and smell the burring!!! Phronie 1/12/11 My husband and I have had so much problems different problems with pay pal and ebay that it is amazing. Especially in view of the fact that they aren't joint purchases, nor made on the same computer, paid with the same credit card and I only use my maiden name..How is it that they are making so many mistakes lately? The worse think that they could have done was to make it impossible for their customers to contact them. EBAY AND PAYPAL: News flash. If someone pays you for an item you DO owe them that item. And common decency dictates that you help the buyer and the seller with the transactions so that they are both left feeling that their time and money was spent fairly and you aren't the only ones who received gratification. 1/7/11 I am a seller and I truly think that it is time that we bombard Ebay's headquarters with letters informing them that we are unhappy with their policies. If we do not sell they will not make money. If sellers boycott Ebay for a month they will realize that their is no Ebay without us. Their new policies are encouraging buyers to steal from us because of the ebay buyers protection policy and get refunds through feedback extortion. If a company allows buyers to do this to sellers they are doing this to us too. Stash Pawlinski 12/29/10 eBay's Trust and Safety department leaves much to be desired. I sold and item labeled "FOR PARTS ,NOT WORKING" for $7.50 The buyer left negative feedback because it didn't work. The Trust and Safety Department said only feedback with profanity can be removed. Lies and misinformation are obviously permitted. Sadly,HONEST Sellers aren't protected. root_foo 12/30/10 Ebay facilitates some users to steal from others. Contact me if you wish more explanations. I attempted speacking with a cistomer rep and I got the same picture so stay away ebay is a thiefs heaven racons 12/27/10 i purchased an item from "biggestjim_50" he listed an old email address and it was virtually impossible to contact him and when i did he just blew me off stating he sent the item to the listed address (somehow ebay picked up a 10 yr old address out of my profile??? go figure). if i had been able to contact him in a timely manner i would have altered the delivery address, however there's no one to talk to and the automated process really sucks-no where do they list my complaint or problem, and they were not very helpful when i was finally able to communicate with someone. all in all i will never ever use bay again. Philip M Galli - representing Galli Associates, Inc. 12/24/10 Dear Sirs: Back in early 2007 I wrote a proposal to Ebay...specifically Mr. Donahoe. I have reason to believe Ebay may be doing business with Galli Associates, Inc a NC incorporation. If this is so please contact me at 724-256-5972. I now live in PA but in 2007 I was residing in NJ. The corporate EIN and Charter may have been illegally copied and that my name and Father's personal social may have been used illegally to open a corporate bank account. I have reason to believe that Ebay may be paying a fraud account. My Father's social and all my corporate materials have been stolen. Also people may be mis-representing the company and perhaps my person. The proposal I wrote was a marketin and financial based piece and I wrote it in Hamilton NJ. Please get back to me immediately. I have dissolved this company in 2009 Philip M Galli 724-256-5972 lisa 12/23/10 ebay should have more policy to make sure the sellers' benifit as the buyers'. anybody knows how to make diesel engine parts hot sell on ebay? our ebay store is http://stores.ebay.com/chinahanjipartsplant i know there is plat specially for motor parts,but i don't know how does that work.when i search our products by the catalog,i couldn't find where our products are. Amie Dillard 12/4/10 I am writing to you because I feel I have no other options. I have tried to resolve my issue through the proper channels and have not received resolution. This has gone on for almost THREE months now, so I feel that I have exhausted all other options and I feel this is extremely inappropriate. My topic relates to an account suspension. My account was blocked because I did not have an active back up payment method in place (was not aware that I needed one with a paypal and auto withdrawl in place) and I was unable to log into ebay for approx. 2 months due to being hospitalized etc. During this timeframe a fellow ebayer that had purchased an item for me filed a complaint that his item was not received (was it lost in the mail etc? unknown and not the issue). Ebay returned the $14.99 to the buyer since I didnt respond to the complaint. This left me owing ebay the total. Once I was able to log back into ebay my account had been blocked due to owing ebay this $14.99 payment. I took appropriate action right away and did what was suggested on the login page to do. I updated a back up payment method and received a message that this was confirmed, the account would be billed and my ebay account reinstated. This was THREE months ago, I have since updated the payment method at least 20 times in an attempt to resolve. I have spoke with at least ten representatives, two specialists on the phone, and emailed collections and others multiple times. Still no resolution, my account remains blocked. I decided there must be an error in the system so I was going to create a new account to sell/buy from. I did this and one week later received an email that I could not sell anything due to my possible connection to the old account. During this time frame of my account being inaccessable to me ebay has continued to withdrawl my monthly Ricardo Figueroa 12/7/10 I am in total agreement with R Andrews (Sellers are not protected) 6/26/10. We too got the "It's not in our guidelines" speech when clearly IT WAS!!! I Called eBay and was transferred to a supervisor named JOB (lady) employee # 1486 i was placed on hold and then some random guy picks up and asks me who I was, and what i want, I said I was waiting for a supervisor, he said again "what do you want" then Job took the phone and introduced herself. I asked her what the name of that employee was she advised that he wasn't an employee WHAT??!?!?!?! a non employee is allowed to see my personal and financial information?!! What is up with that EBAY?? when I asked why he was answering the phone she advised that my feedback was the issue at hand and that I already know the answer. I run a serious business and really spoke well of EBAY to my associates, but now i will be closing my account and open up my own website...thanks for the help EBAY! Maureen Fayhee 12/8/10 For over 20 years we ran a Used Car store and Repair Shop with no problems and a lot of return customers because we strove to maintain Customer Satisfaction. I used Ebay with our company for a number of years also maintaining 100% customer ratings. After we closed our business I began to sell our personal belongings, some for as high as $1000.00, a hat to Greece for $235.00 and maintained Customer Satisfaction Feedback of 100%. Then came Blueilady0. In August she bought a tabletop decoration from me that included an electric waterpump. She received the item and emailed me back that it came as described and worked the first time that she turned it on but that a few hours later when her husband came home and they plugged it in they smelled something burning and the motor no longer worked. She asked me if I had a replacement or how she could get one. I replied that I did not have a replacement and suggested she try a hobby shop. The buyer then demanded a refund and sent it to arbitration. Ebay decided in her favor and refunded her money to her before I ever received the article back. A few weeks later I opened the box and took out the pump to find the information to order a new one. I still had the pictures I had taken of the pump I had sent and the pump in my hand was not the same one I had sold and sent. This one showed obvious signs of age and wear and tear. I contacted Ebay and have been contacting them for over 3 months. I have spent hours on the phone and the computer. I have been told that I would recieve reimbursement and removal of feedback. That didn't happen. I was told that I would receive reimbursement for the pump (which I thought was fair not remembering that I had already paid for shipping) and the Feedback would be reviewed. Neither happened. I have wasted a whole Christmas selling season because of the Negative Feedback which is now obvious was part of a scam and I cannot get anyone from Ebay to contact me. I am now starting with ecrater and I hope that this stays more people friendly and honest. Stanley Modrzyk 12/8/10 Been trying for 2 days to get Ebays "Turbolister to work...chat on line said "we are a general problem support group and for this I had to email turbodata@ebay.com" (This after waiting 20 mins to get to them)...still waiting....tried calling corporate, all you get is automated system that takes you nowhere...they have absolutely NO CUSTOMER SUPPORT. As a note to several of the above, it seems that a Class Action Lawsuit against Ebay for any/all unauthorized payouts from seller's acc'ts over the last 3 years would be in order. Virtually ALL sales on Ebay are FOB point of origin and any/all loss/miss delivery is TOTALLY THE RESPONSIBILITY OF THE BUYER! Ebay has no LEGAL right to debit a seller's account without their expressed consent for those problems. Further that with Ebay's current policy of not allowing Sellers to offer the option of shipping insurance to buyers should make them doubly liable. BEWARE!!! 12/12/10 Ebay is now allowing people from outside the country to list on their site and state that they are in the N.Y. or somewhere in the United States. These people have feedback of at least 20 positives and 98% positive (minimum), but yet no one knew that they were not located in the U.S.? Also, they have Paypal accounts...that state that they are outside of the U.S.! Ebay owns both companies...why do they not cross verify information? They are commiserate in international fraud. They also then remove the fraudulent listing from ebay...giving the buyer no record of the transaction AT ALL on the ebay side. Paypal shows the listing number and the (supposed) email address of the seller, THANK GOD!, or else I would not have a record of 4 transactions! I would not ever buy without Paypal...knowing this...and I DEFINITELY stop using them....unless they get this fixed! They cannot legally remove a record of a sale from the view of the buyer...they need to allow us access!!! We have to verify the item, the full contents, the condition and the shipping information etc. Lawyers...please look at a class action suit and I am there! jeff glancy 12/11/10 Awful experience. Operator/associate refused to give me her id or transfer my call to anywhere within the United States. PayPal on the other hand seems to run like a well oiled machine in comparison. After this, I'm pretty much done with ebay. Greg Antoine-eBay screen name is "buysafeusa" 12/12/10 I was on eBay for ten years. I brought my brother in the business and then he started his own ebay business. He had issues with his account and owed eBay money as well as paypal. They closed his account and closed my account because we have the same name and work out of the same building. Paypal had a $25k reserve from me as well as holding 5% of my sales and they still decided to close my account. I contacted trust and safety several times but the communication is horrible. My paypal rep is the smartest one cause she knows everything is separate and that my business isn't linked to my brothers. I will start selling on Amazon. ron 12/13/10 I say why not a class action suit to shut ebay down. Are you all with me? Jl 11/27/10 I put my rating as three stars when actually it is only one. I just started recently and then decided to let all my items run out and never list ebay again. My very first buyer purchased my item within a short time after it was listed. He lived in Calif, I live in the south. It took ten days to get there but before he even received the item I smelled skunk. He already email and wanted to know if the item was real (guitar). I received two emails asking questions after the item was shipped. Naturally, when he got the item, he said it was not real. In fact he gave me a rating that I sold him a fake guitar. This was a legtimate guitar with all manufacturing logo, seals, etc. Anyway, ebay sided with him which really is alright, my item will sell to someone else because I know that it is legtimate and good. It has now been 25 days and I have not received my item back. Ebay will not return my emails. I now have a phone number if its works and I will be calling them. Their policy, if the item is not returned in 15 days, the case is closed. I will never sell on ebay nor will I ever buy on ebay again. I have never been treated so unfairly, talked to by email like I am a crook, etc. This happened after one transactions. They will not get a chance at me again. Why don't you join me and leave ebay and never return again. Country elegance 11/28/10 I have been a seller and customer for more than 12 years, I always respected the fact that eBay monitored the sellers . You knew there were no fakes.. Well I have been shopping on eBay looking for Ugg boots, I can not believe how many counterfeiters there are selling fake uggs, with several of the sellers,title listing as Ugg, then in the ad, saying they are in no way affiliated with Decker Corp. 98% of the general public would not know Decker Corp. Owns Ugg... Last week I emailed a seller asked if the Uggs were Authentic Ugg distributed by Decker Corp. She guaranteed me they were authentic.. I bought them and they were fake.. And a poor example that.. I paid $ 142.00 for fake uggs .. WTH is the value in that.. Is this a sign EBAY for me to shop else where, I reported the seller.. She is still selling.. The thing that really irks me is in one of her pictures she has an ugg box ( on the box you can see the security label ugg tells you guarantees the product is authentic, the boots pictured have the inner merino wool) when I got the boots for one thing upon opening the box, you could smell they were not real the lining is a cheap synthetic fur.. The bottom sole is a slippery imatation rubber... And the box I received has no security label on it.. I am throughly discusted.. juli k. 11/30/10 I am a short-lived Ebay customer! Bid/won four times in the recent week, with no problems. Then, I win a bid yesterday, pay immediately, and have had NO communication from seller. No invoice, no "you won this bid" e-mail - nothing! I tried to reach Ebay - waited for the "Chat", then got ridiculous answers from "Darryl D." -as if I was talking to a programmed ROBOT. Totally wasted my time,and made me want to KILL PEOPLE, or CRY! Then he brought another "staffer" into the "chat", then magically, the chat ENDED!!! I waited for 45 minutes to join the "chat"! I guess I didn't realize what could go terribly wrong when using Ebay. I twas just concerned about being happy with an item, or in my case, should I even but anything right now! I've e-mailed the seller three times today, and I guess she is AWOL, and I've lost $36, and will have no new black boots. I'm done with Ebay, and I will go to my bank, and ask them to recover my $36 - it might be a hassle, but I bet easier than having Ebay "help"! Mkear 11/17/10 This site is a JOKE. I sold an Iphone on ebay in perfect condition and the buyer decides its not to her liking and lied about damages on the phone. Ebay held up 400.00 in my Paypal account and advised the buyer to send the phone back to me (even though my auction stated ALL SALES FINAL....NO REFUNDS." Anyways, after 5 days the buyer has ONLY let UPS know about billing information, has NOT given the item to UPS for delivery. So now im stuck in limbo for ANOTHER 5 DAYS to find out whether they are even sending OUT the phone back to me. this is ABSOLUTELY RIDICULOUS!!! If the phone DID have damage the buyer would have been in a hurry to get it back to me, however after 5 days and they still have not sent it out??!!?? whats this tell you??? A rep at Ebay even told me she thinks their policies are ABSURD but nothing she could do about it. THIS will be the LAST I deal with these ignorant people. After calling the corporate number, I was faced with nothing but an automated answering system.....WHAT JOKES THESE PEOPLE ARE!!!!! EBAY is HORRIBLE. I have already advised all my friends and family to stop using Ebay...so Ebay has officially lost over 40 users, and I am sure after they tel their friends and their friends tell their friends, Ebay will be hurting quite a bit. Ebay if you wanna keep customers happy - GET WITH THE PROGRAM!!!! Loren Shuck 11/18/10 I sent this on 11-17-2010 with no response. I need someone's help and I'm very concerned how I'm being treated by eBay. I work very hard to keep my eBay business growing and when you run into an issue on a customers end it seems to be that your customer service support is unable to help. Let me make this very clear to eBay. I am visually impaired and use specialized software on my computer. your web site is not ADA compatible by any means. I feel I have been mistreated by the customer support phone line. And I am looking forward for someone to give me a call to discuss this issue before I take legal action against your company. Now to my concern a customer purchased an item and decided several days after the auction he no longer wanted it. so customer support told me to put it out as a second chance offer. I did this for 24 hours with no takers. customer support tells me I have to file a complaint unfortunately I am unable to do this with my computer because of my vision impairment. certain things the computer will not read to me so your customer support person told me if I had any other issues after the 24 hours I was up to give them a call and they would do this for me. This did not happen and please do not take this lightly that my rights as a disabled person have been violated. so item number 250721311595 Colt single action grips needs to be investigated. Also I have another individual who has e-mailed me stating they do not want the item after the auction has been over for three days. I have spent time money listing an item and time packing these items up to make sure when payments received I can immediately ship. second complaint that needs to be investigated 250721434626 marbles sights. Besides looking for an apology from eBay I would like to resolve how in the future these issues can be avoided. I look forward to receiving your phone call as soon as possible. 207-713-8123 eBay username Panmanruger Loren Shuck dcoc4794 11/19/10 ebay dont want to help anyone i bided on a doll and then i got a email from ebay that said i got out bided so i moved on didnt try to out bid the person who out bided me so i bought a diffenrt doll then few hours latter i get another email from ebay saying aw im the new highest bidder again so i was like what so i contacted ebay thur chat line got a hold of a supervisor she said as a one time customer thankyou the would retrack all my bids but that never happend then contacted ebay thur the phone had to go thur paypal to get to ebay by phone this happend four times they say they will call you back but thats there way to brush u off cant trust a company that wont even take care of there customers no numbers scamers i tell u if anyone cares at ebay they would look into this i will not go away im going to call everyday untill my stuff get taken care of thanks for leting me vent this out hopefuly someone cares Vietnam Vet 11/15/10 Fee bay doesn't give a rats butt about buyers or sellers. All they want is that final value fee deposited into their account. There are more and more bogus coin dealers selling counterfeits, using decieving listing titles and when one does file a complaint, they get the usual computer generated response. The only way to wake them up is for everybody to STOP SELLING ON E-BAY, once they see their income drop, the stock holders will question what the heck is going on. There are hundreds of other auction web sites, time for e-bay to start loosing money. dncngspirit 11/15/10 Why on earth when you try to call Ebay, you can't talk to a representative? It says to click on the HELP link on Ebay. I have not been able to get into Ebay for the past couple of weeks and I have tried everything, searched the internet for answers, but to no avail. I can get into a cached copy...but then when I click on a link like "my summary", it says the webpage cannot be displayed. My last resort was to call and ask why. I have an upstanding account on Ebay and have bought over 500 items. Why is there not someone that can help me to get back on? If you can't get into Ebay what on earth do you do to get it back??? Please help....someone?? Thanks Bill in Woodinville 11/12/10 Thank you Mrs. Whitman for your recent Gov. race. California's lost an opportunity to get their financial house in order. It sure is getting obvious why it is unrewarding for our best and brightest to become politicians. Thanks again. John 11/8/10 What a waste of time. I've have been ripped off by a seller and Ebay says give them more time. It's now been 2 months. How much more time do I have to wait? And why is it you can't contact a real person to get some damn customer srevice? Has everything been moved to India or China? Thank you Ebay for being a useless company. S. Kadison-Shapiro 11/9/10 I had an auction to sell my laptop. I specified that no on should bid who had a zero rating. Someone still did. I wrote that person to make them aware of my seller's note. They won the auction in the last seconds and claimed they didn't see the message I wrote them. I cancelled the transaction. She agreed to that. I had had a 100% feedback rating. She left negative feedback for me, putting my rating down to 93% and her comment was "Bad Seller". SHE has zero feedback and can just pick up another identity. I've been an eBay member for years and they are fine with this scammer manipulating my feedback! This person messed up my auction, messed up my feedback and EBay is fine with that. 11/9/10 Been ebaying since 1999. I live in Nashvlle and sold an item to a woman in California. I offered free shipping and explained that it will be using the cheaper method of shipping and it would be 5 to 7 days. The item was paid for right after the auction ended and it was shipped the very next morning. I then received an email the next day from the buyer informing me that she is giving this as a birthday gift and it needs to be there within a few days. I explained that the item had already shipped and had I known it needed to go faster She could have upgraded the shipping. I explained if she is not happy I can refund if she ships it back.The next day (only three days after the auction ended) I was informed that the buyer reported this as not being received and got a full refund on the item. I tried contacting her several times and never got a response. Ebay took the side of the buyer and I never heard back from either party. So now I am out $75 and the item I shipped to her. Thanks alot ebay. EBAY SELLER 11/9/10 THIS HAS BEEN AN EYE OPENER. I HAVE BEEN SELLING ON EBAY FOR 6 YEARS WITH NEARLY 100% PFB. SELLERS ARE GETTING SHAFTED BY EBAY ON EVERYTHING FROM UNFAIR UNILATERAL BUYER FEEDBACK TO REFUSAL BY EBAY TO LOOK AT EXCEPTIONAL CIRCUMSTANCES. FIGHT BACK: BECOME A BUYER AND GIVE EVERY SELLER 1'S FOR FEEDBACK: UNFAIR YES BUT EBAY WILL EVENTUALLY HAVE TO ADDRESS A WAVE OF UNFAIR BUYER FEEDBACK. YES, GO BUY SOMETHING CHEAP, AND NO MATTER HOW GOOD THE SERVICE OR ITEM, GIVE THE SELLER 1'S FOR FEEDBACK. IF EVERY SELLER IS GETTING SANCTIONED BY EBAY, EBAY THEMSELVES WILL GET WHAT THEY DESERVE, A UNWORKABLE BUSINESS MODEL. BECOME A "BUYER AND ABUSE EBAY" FIGHT BACK: GIVE EBAY WHAT THEY DESERVE bmoore 11/5/10 Thank you Ebay - you have suspended me from selling and cancelled all my auctions, after letting me take the time to list them and people to already be bidding on them. I have over 15,000 positive feedbacks, no negatives in over a year, and my customers are happy with their buys. But you, Ebay, decided to implement your seller dashboard and suspend me because I get rated down on shipping charges - my shipping is clearly stated on each auction page, if the buyers don't want to pay it, then they don't have to bid on it, what business is it of your Ebay what I charge?!!! Should I just give free shipping and take a loss for over half my auctions? Do you not realize that when I print a copy of each auction, send it with the card, which is either in a top-load or plastic case, shipped in a padded mailer, has postage on it, takes time to do the whole transaction from start to finish, gas to the post office, all this costs money! Ebay, you have taken your cut of my auctions for years - thousands of dollars - and from my Paypal too....now you are telling me you don't want my money or I'm not good enough to sell on your site? Fine, how many other customers are you going to lose because of your stupid and ridiculous seller dashboard ratings? I could understand it if I was getting a lot of negative feedbacks, but because I am rated lower on shipping charges....how dumb are you anyway?!!! Ebay, you think you are improving your company - you are not! Thanks for nothing b.moore Barbara 10/29/10 Ebay says it prides it's self on successful policies of openness, honesty, integrity, and trust. I say, " What a line of s*#t!" logtug 10/26/10 i bought a item last week and paid straight away then 4.5 days later get email saying we have refunded your payment as we made mistake with price how on earth is this my fault and all i want is what i paid for and it was a buy it now??? yet ebay cant help they cant get involved what crap as its a power seller and they make 2 much its blantant fraud Denise 10/25/10 I have been robbed by ebay as well. Charges for fees of 203.00 sol no items at all and still was charged. ??????? THIS Sucks! Thomas Pierce 10/23/10 I have received threats for bodily harm and even Death. Ebay is doing nothing about it! Call transfers around 50 MINUTES and then get disconected. If ANYTHING happens to me or my family I will make sure a suit is filed. It WILL be open and shut. I have saved all the proof and NOTHING from ebay. I will be calling my lawyers very shortly considering I may not have alot of time. patk5 10/20/10 I sold an item on eBay and the buyer paid $415. I was happy with the profit. The buyer wrote back and said that it was broken. Since it was insured, I told her to take it to the post office and make a claim. She said they told her the number was invalid. (UNTRUE)I knew I had insured it, but called eBay and insurance was verified after a three way conversation with the post office. I told her to go back to the PO and she said that the PO said that she could only file a claim online. (UNTRUE)She said she tried to file online and the number was invalid (UNTRUE). I told her to call eBay for help. She said she wanted her money back. I told her to get help from eBay in making a claim with the PO, that that was what insurance was for. She filed a claim with eBay saying the item was not as described. I escalated the case since the item was as described and I thought this was buyer's remorse since she would not file a claim with the PO. Now after three lies, at least, by the buyer, I, a Top-Rated Power Seller get a broken item back. I AM DONE WITH EBAY. john 10/17/10 Is there anyone still alive at Ebay offices? Can never get a live person on the phone. Chat takes two hours wait and still no answer. Anybody got any ideas? I called corporate offices but was told I coulddn't talk to anyone, just leave a message. That is like the check in the mail. So why do we still belong to EBay? Customer support is nonexistant as far as I am concernend. foxy 10/15/10 I have reported Countefeit items being sold on EBay for weeks, and they just do not care - they don't do anything about it, except send you a canned email, saying thanks and they will look into it. The same items are sold, then returned, and EBay pays for it thru their buyer guarantee program. So, the seller prices go up. It's like the government - a capitolist outfit making megabucks off of unsuspecting buyers. John 10/16/10 I also made a purchase of 388.50 after two weeks filed a claim and I'm still waiting for a refund, contacted ebay and there statement to me was case is closed so I filed a appeal and was denied lost 388.50 and never got Item! What a real Joke with customer service "STAY AWAY FROM THIS SHIT COMPANY" Theresa 10/14/10 Ebay has the worst customer service I have ever dealt with. I had won and purchased a handbag from a seller who listed the item as new with tags. When I received the handbag the handbag had a very strong odor of cheap perfume, inside and outside the handbag. Also, the gold enamel on the handles had obvious signs of wear as well as a tear at one of the handles. This handbag was not new w/tags! Well, first, the seller has obvious mental issues. From her feedback, she is a unscrupulous, dishonest, money hungry, deceitful psychobitch. To make things short, I returned the handbag after I filed a complaint Ebay. Ebay assured me that the seller has agreed to give me a full refund and that Ebay will reimburse me for the return shipping costs. Well, it's been almost 3 weeks; the seller is refusing to refund me my $30, Ebay has ignored my numberous emails. I spent over 3 hours on the phone waiting for customer service, always getting a recording that the wait is less than 15 minutes. Eventually I got through Customer Service, however, they said they were unable to help me. I had to send Customer Service an e-mail in regards to my complaint against this seller. I am not happy one bit! If I have to take Ebay and that psychobitch seller to court, so be it! Once this is resolve, I plan to cancel my account and never deal with Ebay again. PS Anyone want to create an on-line auction like Ebay....so we can put Ebay out of business for all eternity. We need an on-line auction that has superb customer service, strict rules pertaining to unscrupulous sellers, etc. It's quite obvious that Ebay is a corporate company offering false promises, lies, and the worst customer service in the history of the United States.:) shotsy 10/13/10 I wonder if we're all so frustrated that we're not seeing the obvious. example: 1. A new member buys their first item from an established seller and pays by Paypal 2. Item is packaged, insured and shipped immediately 3. Within a week buyer receives a chargeback notice for $46.00 (item not returned) 4. Package arrives from buyer - but is not the item sent 5. Attempts to contact customer support are useless 6. Seller is stuck with a $46 loss and a returned item that's not worth 46 CENTS Technically, the buyer committed mail fraud, which is a federal offense. Also technically, eBay enabled, and assisted the buyer in this scam. So maybe we should be filing complaints with the USPS instead of with a company that has absolutely NO REGARD for the seller who propelled them to their lofty position. veritas1st 10/11/10 We call it FEE-BAY. I am looking for another auction site. I don't know about the rest of you, but I find the opening page to be very offensive. It is all about how eBay will protect you from the "evil sellers".... Starla Armstrong 10/10/10 Ebay essentially stole money from me! After I internally shipped two small items which sold for $3.99 and $4.99, they refund more than $65.00 to the buyer without allowing me to show proof of shipping. The buyer didn't even allow for the appropriate time for international shipping before filing a claim and Ebay just stole my money and then some! There are fidicuarly duties that have been breached here and I want my refund! ftrain83 10/8/10 Ebay used to be the best. I depended on it for everything being that I am disabled and used Ebay auction as a way to pay doctor's bills. I have had multiple problems now with Ebay when it comes to being a seller. Does Ebay not realize they get paid by the seller and NOT by the buyer? The buyer pays nothing. Yet we, the sellers, get the shit end of the stick at every turn. I can not even get ahead anymore as I have people getting items home who admit to me I did nothing wrong. The item was listed correctly, the description accurate, and the shipping fast. But they don't like it and they want to keep the item and they want their money back too. If I do not comply I will get negative feedback. And guess what? Ebay no longer allows sellers to leave feedback for buyers. This is ridiculous. Ebay if you read this, you are losing many sellers everyday, and soon you will have only buyers left, with nothing for them to buy. You will bottom out if you do not change your ways. Sellers are tired of being abused by buyers because you give them all the power and all the privledges, while the sellers get treated like dirt, yet THEY are the ones that pay your salaries. I suggest you straighten up or get ready to lose it all. I will be searching for a better auction site that treats the sellers the way they deserve to be treated, and when I do, I will post it under every search engine I can find. DM 10/7/10 I am primarily a buyer but on the occasion sell as well. The problem I encountered was total ignorance of the customer service dept. I sold a brand new to the market phone. I was unable to use the tracking option in the ebay software so I had to physically go to the post office and mail the item. I sent it insured for the amount of the item wheich was over 500.00. I received the signed card back, but ebay would not accept and insinuated that it might be fraud. I had to make several trips to the post office and speak to the Post Master. Ebay/paypal (they are one company) said we had to wait 22 days before they would release payment. They refused to recognize the insured tracking number or any other means of proving the item was received. USPS is the Federal Gov and it was delivered to that address and signed for but because it did not show up on their way of "tracking" packages they retain my money. This is criminal. They protect the buyer who now has a disconnected phone number, doesn't return emails but don't protect the seller. We also experienced people messing with our auction by hitting the buy it now, and it winding up to be a bogus person and EBAY charged us again and again even though it clearly was a bogus buyer. JB 10/2/10 I held for over two hrs on the phone today and sat in customer support email as well for over two hrs At no time were there less than 250 waiting to speak to their customer support department It seems from reading the above listed complaints I am not alone Your customer service leaves much to be desired. If there is a problem with fraudulent buyers there is no one to help resolve the issue and I will not take back merchandise that is not mine I guess that leaves me no alternative but to deduct it from my ebay selling fees whatever this transaction costs me if I can't get any help in resolving this issue and I will not have this buyer damage my account I guess that's the only way they'll help me if Ebay get a chargeback from me I hate to do that but what other options do I have?? Maybe then they'll listen and believe they'll hopefully resolve it at that time JudyX 10/2/10 I have been trying to reach a live customer service person for 6 hours. After waiting on the phone for 40 mins...got disconnected. after waiting to chat for an hour..finally got a live person by they disconnected before my question was answered. Waited about another hour...it said I was going to connect in 2 minute, and suddenly it changed to another 55 minute wait. harry 10/1/10 I wish there was an option for ZERO STARS because that's what ebay deserves. Their customer service is the worst on the planet. It is not possible to contact ebay customer service offline. It is almost entirely impossible to get through to their customer service online. They take you through a long and difficult pathway for help, requiring you to first ask fellow customers to help you solve the problem, requiring you to search their database for help, and a whole host of other requirements. Only then can you send customer service an e-mail that they answer a few days later with a generic response that has nothing to do with your problem. The whole process is exhausting and in the end you are no closer to solving your problem than you were at the start. Teresa Johnson 9/29/10 I have tried to get ebay live and it has so far taken 3 days. at live I was 168 and well over 2 hours wait. so i called on the phone and was told There is a 92 min wait. what is going on with ebay. I have been a mamber since 1998 . I am about to close my account if I can not get the help I need. there a buyers scamming the sellers and ebay does not care. Peter 9/24/10 When things go smoothly, eBay can be fun to deal through; but when things go horribly wrong, don't count on anyone to ACTUALLY READ what is written regarding a case. The appeals process is a joke. Incompetent and uncaring. I believe the arbitrator (Chris, in this case) skimmed what was written, got what he thought may have been the point without really making the effort to understand, and pontificated about why a claim was denied. Stupid, stupid, stupid. I've been an outstanding customer, with a 100 percent favorable rating. I have made friends with sellers all across America and beyond. But no more. I will see to it that every one of these sellers knows why they're losing an excellent customer as I phase out my bidding. I just don't understand why eBay is allowing its reputation to become "Buyer beware." The customer care people can only read a script to you of the same information that wasn't helpful when you read it for yourself. They have no interest in your case and no authority. The questions that are supposed to represent the customer's issue would be laughable if they weren't so frustrating. Customer service is worse than poor. You can wait hours, yes HOURS, for a live person, only to have your call dropped because, what, someone there got tired of taking calls? This is not how eBay was built and, in my opinion, is not how it can sustain its currently unsurpassed standing. GM was once considered unassailable, but it forgot its customers and its dealers. EBay is starting down this path. Too bad. It used to be fun. Giorgio 9/24/10 Ebay buyer protection? That's a bunch of bull. I have a claim in my favor, the seller was to refund my money back, that was 30 days ago, still no refund, spent about 12 hours total on the phone trying to contact Ebay, well forget about it, they send your around and around between Ebay and Paypal!How is this possible for a business like eBAY to treat its customers like this? They give you the runaround asking some stupid questions that do not help at all, I am waiting now for their online help and it has been 2 hours! Amazon is right there for you, they answer their phones even if it's from India, I will do my business with Amazon from now on! Ebay has gotten to big and can handle customers concerns any more!! I have been buying and selling on ebay for 10 years and the changes they have made really sucks! "Lest we forget" You are never to big to go down the drain!!! fed up ex customer 9/23/10 Tried to change my password this morning - now NOTHING works! Their customer (dis)service phone numbers only refer back to the circular logic, Catch-22 web pages, even the supposed corporate numbers. "Instant chat" has been waiting for four hours! Now I can't get in to cancel my account and can't call them to cancel it. I guess I'll have to wait for a fraudulent charge and then go through the bank and attorney general. tj rey 4/29/10 It seems like eBay would want to improve the users experience to keep their market share and reputation in-tacked. So I’ve reasoned, elimination of disingenuous representation of services is a focus of some department –somewhere. My problem is for that department. Why are sellers able to blackmail buyers into paying more to get there item delivered in a timely manner. It seems to me that NO transaction should be consummated until ALL details are agreed upon, including shipping services. If the seller can describe the amount of time it will take to get the buyer the package after the purchase button is pressed –then surely, they can provide that information before the button is pressed. Let’s say I sell cars at a local dealership near you. And let’s say you wonder down to the lot and find a fine VW Beatle you just have to have. You agree to buy the car if it can be delivered to your house. I state clearly that it’s no problem to drop off your new car. We all agree to the deal and YOU hand over a fat cashier’s check for $22 thousand dollars. Now as you get ready to leave the dealership the sales manager stops you and says, Hey hold up a second… if you want your new car delivered this month it’s going to cost you an extra (%30) or $5172 bucks. Now how would that make you feel? Probably the same way I feel right now… because I pressed the button and then got the bad news that unless I pay an additional 30% more for that item I just bought, I will NOT be seeing [it] until sometime next Christmas. Please consider modifying your software to force all information to be available before a deal is consummated, including the shipping information. Specifically, an estimate of how many days for which kind of shipping service and their related charges. ie: basic shipping 5-7 days free fedex ground shipping 3-5 days $20 fedex overnight 1 day $29 Sincerely, TJ Michael hittle 5/3/10 I sold a Marantz Receiver to a Ebay member. When this member received the item, he left Positive feedback for me, even stating that the item was "AS DESCRIBED" I returned Positive feedback for him. 31 days later, I am informed by Ebay that I have 10 days to respond to a customer complaint. I called Ebay/Paypal to try and understand what was going on. I was told that the buyer of my Marantz is saying that the Receiver has one channel out and 3 knobs are lose on the face plate. I then discover that Ebay had already made the decesion to refund my buyers money and send me a broken Receiver. I had ZEREO input on this matter. Is this fair? The buyer says the Receiver is AS DESCRIBED yet 31 days later suddenly it is in very poor shape. Could it have been damaged in shipping? Maybe.... Then why not use the Insurance that I purchased before shipping it? Did the customer destroy the item? Maybe.... Bottom line is this.. If a buyer goes to the trouble to leave such a glowing feedback report should he have the ability to send the seller a broken item back for a full refund 31 days later? This is absolutely crazy. I just cant justify doing business with a company that treats it's sellers this way. Typical American Corporation ??? MAYBE..... Joe Bounds 5/3/10 I listed a car for sale on e-bay. A member sent an e-mail saying the numbers were wrong. I wrote back and said the State of Ohio says they are right. The member started sending harrassing e-mails to me. I complained to e-bay customer service and was told they would do nothing! I received over 12 harrassing and threating e-mails from this member. I wrote e-bay 8 times requesting they do something. Each time they refused! One e-mails from the member contained all me personal information that e-bay had given him even though they say it againest their policy! The member continued to harrass me. The member continued to increase his harrassment so I wrote back and told the member I was contacting the police! The member then complains to e-bay and I get supended for 2 weeks! I had items I had bought and could not pay for! Item I had not received and could not open a complaint for! e-bay customer service sucks! Jack Mcdonald 5/12/10 My account was placed on restriction for NO reason! I tried to deal with this yet can't get anyone to tell me why. I have a 100% feedback and have never had an issue. They e-mailed my and said I can appeal. But there is no link to do the appeal!! I did reach a customer sales person who was rude and offered NO help! What gives Ebay? jem9355 oldrose777 5/14/10 WIll give Ebay Corporate jsut one star till I can get some results, it seems there are no humans , just computer suggested fixes for many many problems, My problemn is not covered by the listed fixes, Recently used Catagories will not change and it shows items sold a year ago, but will not update, Remember me on line when checked it may hold for 10 minutes otherwise I have to sign in every time I go on and from the same computer in my office. The lack of being to address problems with no other than a list of itmes for a previous time. Sucks. As alat resort you should list a phone numer in Pakistan or Greece to call. oldrose777 bev1phil1 5/22/10 Three weeks ago while on a eBay site I noticed pornography. I called eBay to put in a complaint. Nothing happened to remove it. I tried numerous times & I even wrote a letter to Mr Cobb the President. As of today I'm waiting for some kind of action. It's still there. What is eBay turning into? PHIL Excitejax 5/27/10 Bided on a boat my bid stoped by ebay at 15k was told I need a credit card now to continue biding to protect me..but i can bid as much as i like on regular ebay items with no problems...member for 10+year/paypal feedback 100 % ebay is BS today....ebay motors asking for 5.00 to be allowed to continue bidinh WTF. Lon M Durham 5/27/10 Folks I am a relatively new person (activity wise). I have only 47 fb as a buyer since I think around 2004. All but one of those fbs were in a case where the seller left fb first. I went to a discussion forum where I had asked a question of whether or not there was an Automated Feedback system where by a seller would not give me Buyer feedback because "Our feedback is automated, so you will receive feedback as soon as you leave us feedback." I was instantly bashed, insulted and left with the feeling that these folks had an axe to grind about something or someone. I think only one person gave me an straight answer to the question without recrimination. The others just piled on. I would appreciate a review of that discussion. My user name is mongrel510 and the discussion board was FEEDBACK. The result of that discussion is that I am planning to cancel my membership to EBay. I would question the validity of a discussion group if there is no EBay monitor to keep the discussion civil or just discontinue the Discussion Boards, if the only result is to provide fodder for the abusive type characters I met (that apparently have nothing else to do). I would appreciate a response by management indicating if any actions were taken or no action would be taken. americanboyscout 5/29/10 I sold an item early April 2010 to a Buyer in Malasia. I expressed, insured, and registered the item, at my expense. Buyer, upon receipt requested return "not as described." I immediately responded, return item as it was sent: Express, insured, and registered, my signature required. I received two emails from Buyer. (1) Item is on way. (2) I expect $95.00 in addition to what I paid for shipping item back to you. I called PayPal and spoke to a customer service agent, asking, "Buyer is returning item I sold. How much do I need to deposit in order to refund. Item is on its' way back as we speak. PayPal's response: "We only collect. You will need to get that answer by calling eBay customer support. I'll transfer you." Click. Click. Click. I then called eBay and the customer service representative said that they would figure out the 'net'(-commissions and fees extracted by both PayPal snd Ebay)owed and they would email that total immediately. (I'm still waiting for that total). The package arrived from Malaysia, opened, and empty - United States Customs and the Department of Homeland Security had opened the package upon receipt, Memphis, TN port of entry. I called the Shipper (Buyer) who stated the item was in the International Priority Letter. The conversation ended with the Shipper (Buyer) saying: "I'm going to report you to eBay." I hung up. Next time I logged into my Paypal account an amount was posted as a negative. I called PayPal inquiring what the negative was all about. Reply: "Call eBay as they said you owed them this amount." I called eBay. Brought them up to date what was occurring, in keeping with eBay Buyer Protection Policy: "Once the item has been returned to the Seller, eBay will refund the cost of the item and original shipping to the Buyer." Well, someone at eBay's rswebhelp customer service didn't think eBay Policy was a valid Policy and prematurely refunded the Buyer. I filed a claim with the USShipper seeking reparations of ssome sort. USShipper rejected my claim and then had Shipper (Buyer) file a point of shipment claim, as the USShipper had declared,"item lost in shipment." Presently I am waiting for answers from THREE FRONTS: Paypal; eBay; and, the Malaysian Shipping company. Confusing? So is life!!! Oh. eBay. So you are preparing to restrict my account because your policies are really not POLICIES, but merely subjective rhetoric to be applied by a team of acid-tongued rogues, whose vigilante acts are acceptable 'business as usual' practices, which reprehensible business conduct should be unacceptable to all Officers, Directors, and Stockholders. Care to respond? (or at the minimum email to me the 'net' amount owed; and I'll be happy to take it from there. AmericanBoyScout Jack Warren 6/1/10 Customer service? Doesn't exist at eBay. Try to get something straightened out, and it's like talking to a brick (if you can even get someone on the line). Duchouquette 6/7/10 Normally, I would have nothing but good things to say about ebay. Sure, it has some faults, but who doesn't? In my case, I have been a buyer for quite a few years and have a 100% feedback rating with over 2000 transactions. Recently a minor situation happened that could not be resolved at the lowest levels of customer service. Attempts to escalate it were futile. Ebay needs a clear escalation procedure. Every company does if it hopes to remain successful. In addition, making it difficult to call corporate with a complaint is counterproductive. You may filter out some wing-nuts, but sooner or later you will infuriate someone smart enough to find out the president's home phone number and call him to complain. OK, the new style is to optimize efficiency by only using email, but there's a reason well designed high pressure systems have a pressure relief valve. MerchantReturnsGa 9/17/10 I have EXCELLENT feedback, I'm an A++++++ Seller. I have over 700 HAPPY SATISFIED CUSTOMERS after only 4 weeks! What does E-Bay do? Restrict and shut down my account while they review upcoming feedback. Good job, who wants a Company with lots of happy customers? WTH are they thinking up there? You cannot talk to a manager or ANYONE in charge. No one can give you answers. This is a HUGE pile of TRASH! jackzack001 9/20/10 why doesn't ebay post a telephone number or email address for their customer service dept? they give you the runaround asking some silly questions that do not help at all i am waiting now for their online help and it has been 4 hours! i will do my business with Amazon from now on! ebay sucks big time! their buyer protection policy is a joke! jd. 9/20/10 I have been trying to reach someone to give me some assistance that may help others who try to use the ebay to purchase items of all kinds from your web sight. I was almost scamed but looked up the number and found out that that person never worked there or did any type of business with that bank, but did com in looking for a westwrn union delivery for him at the wrong add. The wachovia bank in west palm beach just saved me from loosing $2,8oo on a trike kit and unit that VPP invoice #79230261307 and case id 8RXoZ90J314 from a Karen Hendrix of 1464 W barkley Dr Mobile ,Al. 36606 do not try and find this person for they will not tralk to you only e mails that do not respond. Mel 9/20/10 I went to browse the artwork by artist with my 10 year old daughter and was disgusted by how many male nudes with painted erect penises my daughter got to see! I tried to report them and found there is no way to contact anyone. Call the number and it tells you to click on the live chat button which I haven't been able to find! This is pathetic customer support. Chris 9/20/10 PLEASE, I am trying for days, hours to reach ANYONE at the eBAY web site's Billing Office, to no avail. NOW I finally got to a chat dialog box and it says "You are # (255) in que. Estimated wait time is 43 minutes 16 seconds. ID 24849047" How is this possible for a business like eBAY to treat its customers like that? Rating: F----------------------- This is even 'poor'er than Poor (1 Star) Moshe Goldstein 6/12/10 Dir Sir/Mrs. I would like to complain about a supplier.more then two month ago. I bought a product (memory stick). I didn't get it, and the supplier doesn't replay to my e-mails. The e-mail exchange between us is attached. Please guide me how to act. Best Regards, Moshe Goldstein. Notice no' 5 !!! From: Moshe Goldstein [mailto:goldymor@netvision.net.il] Sent: Wednesday, June 09, 2010 11:33 PM To: 'eBay Member - vistan_digital' Subject: RE: RE: Please leave feedback for eBay item #370364161943 8GB San DiskMemory Stick Pro Duo Memory Card Genuine Dear Sir/Mrs. Am I going to receive the memory card that I bought at your site several month ago or not? I want to tell you that I've never met such an attitude and bad service from none of the web shops I've been buying at. If you are not able to supply the memory card ¨C please give me my money back, say you are sorry, and I will find other suppliers. Waiting for your quick answer, Moshe Goldstein. From: eBay Member - vistan_digital [mailto:ebay@vistandigital.com] Sent: Tuesday, May 25, 2010 12:30 PM - To: moshe goldstein Subject: Re: RE: Please leave feedback for eBay item #370364161943 8GB San DiskMemory Stick Pro Duo Memory Card Genuine Dear goldymor1957£¬ Thanks for your patience and reminder. We send the document to the Hong Kong Post today. We ask them to look into this matter and contact the Isreal post soon. Let us try our best together to look for the item. Can you please help us to call the local post to check it via the tracking number RB108919640HK ? According to the past experience ,the item should reach the local post. Don't worry ,we often take our responsibility. Looking forward to your message. Thanks very much ! Sincerely Tina Lee vistan_digital Service Department Galbry(Shenzhen C.N.)Company Limited http://stores.ebay.com/vistan-digital Email:ebay@vistandigital.com MSN:ebay@vistandigital.com Tel:+86-755-8365-5455 Fax:+86-755-8362-2216 ________________________________________ --- Original Message --- ________________________________________ From£º moshe goldstein goldymor@netvision.net.il Sent£º 2010-05-24 22:06:26 To£º ebay ebay@vistandigital.com Subject£º RE: Please leave feedback for eBay item #370364161943 8GB San DiskMemory Stick Pro Duo Memory Card Genuine Hello dir Sir/Mrs. I am still waiting for the memory disk to arrive. Almost 2 month passed since the day of purchasing this item. Can you check what happened? Can you deliver it once more? Best regards, M. Goldstein From: eBay [mailto:ebay@ebay.com] Sent: Friday, May 14, 2010 8:38 AM To: goldymor@netvision.net.il Subject: Please leave feedback for eBay item #370364161943 8GB San Disk Memory Stick Pro Duo Memory Card Genuine eBay sent this message to moshe goldstein (goldymor1957). Your registered name is included to show this message originated from eBay. Learn more. Please leave feedback for eBay item #370364161943 8GB San Disk Memory Stick Pro Duo Memory Card Genuine vistan_digital Hi goldymor1957, Thank you for purchasing 8GB San Disk Memory Stick Pro Duo Memory Card Genuine. Please leave feedback and DSR for us on eBay and I have left a positive for you. Take this opportunity now and help build a better eBay community. Please do consider the shipping cost and arrival time. Due to international shipment. To leave feedback, just click on the link below: http://feedback.ebay.com/ws/eBayISAPI.dll?LeaveFeedbackShow&useridto=vistan_digital&item=370364161943&transactid=0&useridfrom=goldymor1957 Item title: 8GB San Disk Memory Stick Pro Duo Memory Card Genuine Web Address: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=370364161943 Item number: 370364161943 Buyer User ID: goldymor1957 Seller User ID: vistan_digital Total: $21.98 Note: Every eBay user has a Feedback profile made up of comments from other eBay users. Thank you so much for your business. MCR 9/2/10 Well if their customer service continues like this they won't last long unless they can get a bail out from the Obama group. I tried to close my account 30 days ago. I was advised that I could not because I had made a recent payment. I had made a payment earlier in the day to settle all accounts. It is now a month later and they still won't allow me to close the account for the same reason. I went to the chat line and was on for 1 hour 20 minutes with a queue indicator that I was #5 in line with eight minutes to go. I waited with that indication for 47 minutes before I was dropped. Deno Canellos 6/20/10 The bottom line is this: sellers butter the bread for ebay. All FVF's, paypal fees, and listing fees are paid for by sellers. And those fees escalate year in and out. Ebay does nothing for sellers; rather, they take seller assets as though 6% off the top is ebay's de facto "share". And when anything goes south, sellers have NO recourse: no way to hit with feedback or any method by which to protect against chargeback. Buyers who snivel about poorly packaged items need simply file complaint and return the item for a full refund. Any buyer who does not do so and who is though "out", is merely inept. Sellers, on the other hand, are at the mercy of buyers who change their minds, refuse to pay, or decide after the fact that they want something else. And a seller can refuse to accept a return, but only at the risk of negative feedback and a lowered seller rating (which all effects a seller's pocket insofar as ebay determines fee discounts based upon those ratings). Ebay has become a joke, where you can only accept paypal, must provide a corporation with your bank info (what's next, an ass-print?), and where a buyer can refuse to pay, though ebay has already jacked the seller for a 2.3% final value fee and will hold that dough, earning interest too be sure, for days and days while the "process" unfolds for asset return. Oh, and god forbid one explicitly note that buyers need to make contact within 24 hours of auction close to verify their seriousness, or that they may utilize a bank wire or gold bars for payment. Nope; as ebay seeks to mitigate any and everything through itself and its wholly owned company paypal. The last 10 years have seen the ebay model become "safer", but its soul has been sucked away, as well. Rodney 6/21/10 Its time to get the San Jose California Police Department and the FBI involved in looking into the behind the scenes operations at eBay. eBay is arrogant with their relations when attempting to resolve problems and continue to allow Fraudlent Sellers to operate on their site along with allowing people to threaten other eBay users with their reputation. This is an on-going practice with eBay simply because it puts profits into eBays pockets. This white collar crime must come to an end ! Mike 6/21/10 E-bay Is now a clip joint! I registered several items (13) with a buy it now on them, when 2 were purchased I discovered that my paypal contact was partially changed and my costomers payments to nowhere , this was a hassle for them and me , one cancelled on me altogather, Then since several of the items were bid on already I couldent change the auctions so my only alternative was to cancel the auctions and relist them, my buyers werent happy, I lost several of the bidders,,the auctions were corrected and were right on tuesday night,, wednesday afternoon when I checked my auctions a married E-Mail address that I had cancelled 5 months pryor graced my paypal slots and again several had been bid on and the auctions had to be cancelled,,, by this time I had lost all of my bidders and E-bay sent me a bill for $155.00 D. and the costomer service war began, you cant contact e-bay, your not ment to speak to anyone that could help,finally spoke to someone that could understand what I was saying and they denied that these thins happened at all, They have the computerized history and they know exactly what transpired but all denial, I'm stuck with this bill and I cant find anyone to help me.. E-Bay sold and they must have done away with costomer service.... Never again! Margaret 6/22/10 Customer Support is an oxymoron for Ebay. I've been selling on this site for 10 years, and when there is a problem with a Buyer, no one at Ebay is there to help. If I underprice an item - it's my problem. If the Buyer overpays for an item - it's my problem. Why is it always my problem? I'm not Macy's or Bloomingdales. This is an AUCTION site. If you want guaranteed product, buy Retail and pay Retail. Why bother with a no return policy? According to Ebay, the seller has to take anything and everything back, no matter what the excuse. Yesterday a "customer service" rep gave me this example of how it works: if a customer buys a shirt described as being tan in color, and he receives it and it's actually darker than he thought, he should be able to return the shirt. If there's an issue, I have to provide documentation and the Buyer doesn't have to do anything except complain, even it there is no basis for the complaint! I've been doing this for 10 years, and it only gets worse. Ebay provides no support for the selling public, and essentially, selling on Ebay is like working in a low grade sweatshop. The 20 somethings they have working in customer service read the same script and use the same Ebay speak, none of it with intelligence or thought. Duchouquette has it right along with the other comments. Working with Customer Service is like the Wizard of Oz (all smoke & mirrors). barb 8/28/10 Or at least I always thought eBay was "Fair" I have sold on eBay for a number of years with no problems. I have read a bourrage of complaints against the company. I was a power-seller selling more than 1K a month in books with little or no complaints. I was in a wreck in early June and lost a shipment of approximately 32 books that were in my trunk ready to mailed at the post office. Lost all the books and did my very best to replace them at my own expense. Gave the buyers other free books of their choice mailed out for free . I thought I was doing every thing right. They "restricted" my account made me pull off more than 400 listings and told me I could only list 12 books. When it was all over they wanted documentation of everything in order to re-instate me back to my original standing. I lost control of my life for a couple of weeks now eBay is punishing me what can I do?? they want hospital records faxed to them. I am prior military the last time I requested records it took 5 months for me to find out they had been destroyed. What to do? I depended heavily on the monies I collected selling my books. Help. Anybody? Barb in Colorado edward faehr 6/24/10 I could not find the golf clubs that I wanted on e-bay and they had their recommended web sites at the bottom of page to buy from. I assumed that these were legitimate dealers and checked out by e-bay. So I bought a set of clubs from www.golfwholesaledealer.com and when the clubs arrived at my home I called the manufacturer of the clubs and sure enough these clubs were counterfeit.The serial numbers matched but the specs. for my clubs did not match with the specs. that they had on file. Also they came from Asia and a label on the shaft said these clubs were assembled in Japan. These type of web sites should be taken off your recommended list ASAP. Rashawn McLendon 6/25/10 I would like for someone to get in touch with me (Rashawn McLendon). I ordered a air compressor for a honda accord 91. i have not recieved the part and you all recieve my money please give me a call or e-mail. my number is 803-873-2026 cell, home number is 803-337-4009,e-mail rickety12000@yahoo.com. i would really apprecite it. J P Smart 7/28/10 Ebay has become the biggest joke in the U S A and should be sued,once again, in court on a class action basis by all Ebay buyers. Will someone organize this that knows how to post on the internet.????? Also be advised that Ebay can be sued in small claims court,with no trouble or lawyers needed. Ebay lawyers then must travel to your state to defend the case or hire local lawyers who are not allowed in small claims court. Once you have a judgement against Ebay a local lawyer should be happy to collect it. It is ironic that the ex- Ebay CEO is running for the governers position in Calif. on the grounds that she done a great job for Ebay. Nothing could be farther from the truth.It did not happen overnight but she managed to ruin Ebay. Ebay has gone from a fairly decent,company to a company that cheats the buyers by protecting dis-honest sellers.They will not even follow their own rules about sellers leaving neg. feedback against buyers who leave sellers neg. feedback for poor or no service and faulty products. email jps@cimtel.net MY AUCTION WAS PULLED, EBAY & MISSION FISH, AND COURT 7/29/10 FOR FIVE YEARS, I HAVE STUCK WITH EBAY!! WHY... YOU HURT ME!! The only reason I have gotten answers and more fumbled notions of what is going on ~ is Becuase I am so adamant and determined to find out Why, and Who?? The worst case scenario for someone to accomplish is the lowest form of auction pulling, and that is with "A Charity Involved" ~ hence if Mission Fish/Giving Works has fumbled, there will be someone to take the blame. Neither of them are willing to stand up for this, so I have continued with ebay phone calls, and the only other way to get the answer is with a court asking for "Exactly Who Did What, and Why" .. I am not willing to take 10 wrong answers and all of them different from Ebay!! It's as if they are putting a guilt trip on Me, and I won't have this!! If you decide to pursue this with Ebay, which I certainly hope you do, Since We Are Not Guilty of Giving!! That's a Wonderful and Loving Feeling To Have An Everyday Avenue to Give! I have worked for a Huge Charity for Many Years, This is Disgusting and Disgraceful To Me, so I will now continue to email Mission Fish, as well as continue to send my concerns to Ebay as well. This evening to be exact, there are right now on Ebay... 516,929 results found donating to Mission Fish, and they center it around just a few people that have the integrity to reach out and look for others that it may have happened to. If you actually CARE Enough to Donate, while Ebay is at it's Lowest, the economy is not a Healthy Picture Plus .... which brings me back to Who, and Why ?? My determination to donate is not a SECRET nor is My Charity, how many times can they Dance Around This ?? I say give it up, either Mission Fish or Ebay, What Is Going On, Don't We Have Enough Changes To Deal With. I am not Looking To Score Brownie Points by Giving ~ That's My Nature, and I am Proud of it, again you did nothing wrong, You have a Heart, so we are Slapped Around and Look Foolish To Our Loyal Customers, Don't stab me in the back, and expect me not to ask Why... It just does not work that way, I am humiliated to have this happen to Myself, as Well as see it happening to others. I feel offened, scorned and belittled as a Seller. I now have another letter sent to Mission Fish, to ask Who and Why? Again, since Ebay has told me to Ask Them!! To me it's a Sin!! I can't live with, I need to be able to put my head on a pillow at night, knowing I was did not bring my selling reputation down ~ Who and Why?? Standing Tall With Integrity and Care. hobbsmission 8/1/10 my complaint people is that i just started for first time to try ebay out and sel something which was a watch,however the buyer didnt pay me yet we put up the fees upfront,however when sending in numerous rebills orinvoices then tried to get a resolution dispute resolved and writing to ebay to see what they did in regards to this i havent heard a thing,but now i was ill for short time and went over this period i guess i didnt know about if u dont close your dispute after 32 days they charge u the final value added fee,item sold but not paid to me,and yet ebay wants more and more money is all there after ,here i asked for a exception here since first time and they re direct me and now put account on temporary freeze or what someother say,i ask customer service in email only what there corporate headquarters name address,fax,phone is bunch of you know what,also there is no one to talk to .still today i am unable to talk to anyone,i put paypal to suspend payment which did,because i think it is totally unfair to pay a final value fee when didnt receive any payment what so ever,maybe never go on again till resolved R. Andrews 6/26/10 eBay needs to really look at their feedback policy for Sellers. Ever since they changed their policy to that only buyers can leave negative feedback sellers have experienced "total rule domination" from them - either comply to there demands or get negative feedback. eBay has a small window of reasons they will remove feedback and will not go outside that for any reason, even when it is justifiable, because all they have to do is say 'It does not fall into our guidelines'. If you are going to set such rules then you need to have a staff large enough to give time and dedication to complaints because there really are circumstances that qualify for feedback removal other than the basic verbage written. For instance - I am a five star, 100% feedback (or at least was) Seller. I made a sale and went to ship the item but when I went into PayPal they had reversed the payment and said it was 'Under Investigation' and not to ship until settled. I followed their direction. It took nearly 3 weeks, the buyer was furious, blaming me for the investigation and I had nothing to do with it. He would not even look at the documentation I showed him from paypal that they reversed it not me. Well guess what - negative feedback. The buyer did nothing but swear and threaten me as well. Upon contacting eBay I get the 'it does not fall into the guidelines of our policy for removal' My Gosh, is it really right that I take a negative feedback because your sister company reverses the funds and takes 3 weeks to investigate the payment and I had nothing to do with it!!!??? I had the garment ready to ship within two days, but did not ship because PayPal said to wait until funds clear. Here is perfect example of how a Seller follows the rules set forth and gets the raw end of the deal, which could easily be changed if the eBay representatives would just take a moment and review proof of what I just said and make exceptions to the standard policy which does not cover all circumstances!! ROGER L HAMRICK 6/27/10 I BOUGHT A BIKE ON EBAY. SENT THE MONEY. NEVER GOT THE BIKE. I CANNOT GET EBAY TO HELP ME. I HAVE CALLED AND CALLED AND I CAN'T GET ANYONE AND IF I DO THEY CAN'T HELP ME. WHAT HAS TO BE DONE TO GET HELP FROM YOU GUYS. I LOST $8000.00 AND GUESS WHAT YOU DON'T CARE. YOU HAVE PEOPLE ON E-BAY SELLING THINS ON EBAY OF OTHER PEOPLES THINGS LIKE THE TRIKE I BOUGHT THIS GUY JUST COPIED THE PICTURES. THERE IS FRAUD GOING ON ON YOUR WEBSITE AND YOU DON'T CARE. WHAT HAS TO BE DONE TO GET THINGS STRAIGHTENED UP FROM YOU. RESPOND TO ME BY E-MAIL rhamrick@cityofbryan.net Thinebaugh 6/27/10 I sold an item to a buyer overseas, 30 days after i mailed it the buyer contacts me and says they have not recieved the item. I have proof i sent the item receipt and customs form, but yet ebay decided to refund the money back to the buyer, its not my fault the buyer didn't pay for insurance and del confirmation. Ebay said that according to there policy that it is the sellers responsiblity to ensure the item arrives to the buyer. Hello ebay not everyone can afford to hand deliver item to there buyers, that is way they have insurance the buyers must pay for and if they don't its there gamble. So now not only am i out of money for shipping and handling i'm out the money i originally paid for the item plus a nsf fee from my bank that ebay debit my account with out my permission. If ebay wants to refund buyers money them they should do so themselves and leave the sellers out if they have proof they sent the item.Ebay needs to wake up and realize sellers is what makes ebay there money.I have been a member of ebay for 8years according to ebay there policies have changed from the time i originally became a member and stated selling again. if policies change you need to let people know in some way shape or form. I understand they send email to your ebay account but if you don't log into your account for a couple of years you don't see these changes. This whole situation is very upsetting to me knowing that ebay makes millions a year but want to take from the little guys that make them there money, I understand to ebay that $75.00 for the item and $21.00 for nsf fee may notseem like alot for them but for a family of 4 and myself working 60 hours a week just to survive it is alot,Respond to me at thinebaugh@hotmail.com Johnna Wimsatt and Kim Mattingly 7/12/10 I was scammed thru ebay by a man claiming to be an agent for ebay. His name is Daniel Ricard. He and Pamela Boykin are running scams and ebay refuses to do anything!! He uses thier official website and logos on the emails I recieved. WHY CANT THEY GIVE A PHONE NUMBER TO CONTACT THIER OFFICES??? Have contacted FBI and Houston police and am now contacting the local news channel and the BBB. Tired of the big companies not standing behind thier promises. $3000.00 was stolen and ebay doesnt give a damn. Colin Gray (email cilinid@yahoo .com) 7/21/10 What the HELL is wrong with you people ??? You offer a way to "countdown" in an auction and then you don't update the latest bid. IDIOTS. That is two auctions that you have ruined for me. THANK YOU SO F_ING much. Sincerely, Colin Gray C psaledakis 7/22/10 I agree that the seller is stuck at the mercy of the buyer. I have delivery confirmation from the mailing system and ebay cannot help me because they cannot go onto a web site for themselves and get the information! Hello! not everything in this world is on the net. The usps is a federal agency. Their information is MORE valid than a web page. These policies open the door for unscrupulous people and no recourse for sellers. As thinebauch said...it s not much money for ebay, but its a great deal for those of us selling our items. 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