Enterprise Rent-A-Car Company Corporate Office | Headquarters Contact Phone Number & Address

David Gonzalez

2/3/12

I rented a car thru Enterprise for over two weeks due to my automobile getting repairs so my auto insurance company deals with Enterprise so the day I drove off with their vehicle I declined the auto insurance coverage since my automobile insurance covers it HOWEVER Enterprise still charged my credit card $170.84 and the manager of the branch out of Van Nuys California named Matt never takes my calls and the last I spoke with him he mentioned he would have to check with Enterprise accounting department. I have had a payment authorazation dispute filed with my credit card company and they told me they have been waiting for over two weeks for Enterprise to get bakc with them and they never hear from them either. What BULLSHIT..........................

Mark Baker

2/2/12

On the way to Seal Beach with my daughter we talked about getting her a car for the new business that we formed. I had her call Matt at Enterprise in Vista. I wanted to find out if there was a monthly rental and how much that was. I was told that for a compact car we were looking at $ 535.00 per month. That sounded good and we proceeded to complete the contract. We have our own insurance as with all of our rentals.

I now have a bill for the rental car that is at $ 6,087.07. That is $ 64.07 per day or $ 2,000.00 per month. If you think about it we could have purchased a used car for $ 6,000.00 and still have it. I never would made the decision to rent a car for the next few months until the new business got on it’s feet for $ 2,000.00 per month.

We rent everything from the Enterprise in Vista from big trucks to small cars. I believe that we spend around $ 20,000.00 per year on rental trucks and cars. That amount will increase this year as our business is growing. We seem to be way off on the amount due. I’m looking at $ 535.00 plus sales tax and other fees.. We should be around $ 2,000.00 for the total. If we can make that adjustment I can cut you a check right away.

Mark W

1/26/12

In September 2011 My grandmother rented a car through the honda dealership I work with and we have a agreement with Enterprise through my Honda Dealership, It was asked of her to give a $25 deposit on a credit card, she felt uncomfortable doing that so the young lady who worked for enterprise came to me and asked if I could talk with my grandmother because she was getting angry and would give her card info, so I gave $25 out of my own pocket. Since the car has been returned with a full tank of gas, I have called enterpise on 4 different occasions and seemed to get the same result VERY BAD CUSTOMER SERVICE they have told me the cash was returned in there computer system on the 20th which it WAS NOT. I have no reason to not be truthful about my money that is owed to me. I also stated to several people show me a document with my signature or my grandmothers that the money is returned to us they cannot all that is possible is a reciept to show that is has been returned which is unacceptable I never recieved it you can press any button in a computer to show something show me my signature or my grandmother that its a fact and going forward I recommend this company get better customer service in there store level corporate is working on it now I would hope they are able to resolve this minor matter. Word of mouth is very important not only do I work at a Dealership but we have a family business I work for and we employ over 100 people but this has really been time consuming for me to get my money back

Cornell Blair	1/25/12
The car was fine, But the return of my MONEY was pissa poor, It only took you 2min to freeze my account, But when I need my MONEY I can't get a dime out of my account, WHY? And don't give me that 24 to 48 hours BS, When I returned your you should have returned my MONEY.

Angela

1/23/12

Enterprise (Dallas, Texas) off Polk Road. There service is unprofessional, I have been waiting for someone from that location to pick me up for over 2hours. No one called to let me know they were running late, I have called the location twice only to be told, we will be there in 15 minutes... Im extremely late for work! to make matters worse, the Enterprise off Polk is only 10 minutes from my home!!!! NOT a good start, I will recommend not using the pick up service, they DONOT value your time!!!!! it faster to pay a cab, no joke!!!

Bob

1/23/12

I rented a vehicle from Enterprise in Burlington, NC. The rental experience was uneventful with this exception. Someone from this facility called me via personal phone call on Sunday Evening, asking me to take a survey of my car rental experience with them.
I am appalled that Enterprise Corporate chooses to call me on Sunday evening to ask such a question. That's my day for rest and relaxation from the business world and I DO NOT APPRECIATE THIS PRACTICE! There are 6 other days of the week totaling 96 hours of opportunity to call customers. YOU SHOULD BE ASHAMED!
I hope this makes it back to Coporate Headquarters.

Angelina and Jose Hernandez

1/23/12

Good day to you.
I rented a car from Enterprise in Northridge CA. My insurance company coverate for a rental was at a set amount. Your representative suggested I rented a vehicle similar to what I had and suggested I request the out of pocket expense from the other party if they took responsibility for the collision. Two days later I returned the vehicle given to me because the out of pocket was $12.00 a day. I was given a small ECONOMY vehicle, KIA and three days after I rented it; an employee from Ent called me and asked me to return it and I would be given another car. I returned the vehicle on SAT 1/21/12 at 10:30 AM. We waited there for approx 45 min and finally we were given a Chev Impala; I drove the vehicle out of the lot at approximate 2:30 PM I drove it for an hour or so when the engine lost power; it would not go faster than 15 MPH; the engine light went on, 'service engine'; it made loud and the engine was shaking so I was forced to park it SAT and SUN. Sunday I drove by with my pick-up truck and Ent was closed. Today my husband returned the Impala, showed the employee of Enterprise the engine light was on. My husband Jose requested credit for SAT and SUN and was told they had to check with the insurance company. It is not up to the insurance company; management is the person who needs to make this decision. But since they can't do that I am going to you. Respectufully, the rental process has been a nightmare, now we have a fourth vehicle in less than a week. Therefore, I am kindly requesting the credit for SAT 1/21/12and SUN 1/22/12 since I was unable to utilize the vehicle due to engine problems. I see no reason to have to write to you when the decision can be made by amanagement. Please adivse me as soon as possible.

1/19/12

Enterprise Rental Car located on South Loop West in Houston Texas is Trash.
*They are rude. Witnessed this first hand.
*Consider the dissatisfied clients in the lobby a warning.
*Always do an official inspection before and after your rental.
*Read the fine print! Rude lady from Corporate called and informed me that the form I signed gives Enterprise up to three years to file damage claims without providing proof. It is your word against theirs if you don't have a document.
*The location manager sarcastically stated that she remembers the chip in the windshield from two months ago.
* Lesson learned! Don't drop rental without inspection even if they are busy.

primusge	1/15/12
[url=http://www.rabroad.com]Off Topic Discussion[/url], forums, offtopic forums, [url=http://www.rabroad.com]discussion forums[/url], movie forums, celebrity forums, upcoming movies, movie critics, dvd forums, anime, comic books,[url=http://www.rabroad.com] video games forum[/url]

MameLookeks

1/15/12

Custom Jordans are the original Air Jordans

The actual substantially developed Advancement '85 includes a ball of the foot straps pertaining to lockdown, as well as a carved heel cup. The particular sneakers are set to develop a number of ocean with the revolutionary design in which smoothies your mold regarding infusing the over 60's using the brand new for once. Cushioning just for this design contains an Air and Phylon supported midsole, permitting for virtually any streamlined, low-to-ground structure helpful with regard to people in today's NBA. Facts consist of Elephant Produce concerning the previously mentioned high heel mug, which in turn serves as a jerk for the namesake "evolution" from the Air Jordan series. The particular footwear features a mid-foot and foot strap also that basically grabs your current attention but supports the feet in position. Jordans model identify athlete Dwyane Sort debuted this specific layout throughout December involving The year 2010. Your microsite demonstrates the actual shocking advancement from the Air Jordan 1 legacy greater than occasion. Jordan brand name identify states the belief that Nike air jordan Development Eighty-five does the environment Nike jordan My spouse and i proper rights along with produces its identifying influence in a model discover new era regarding hardwood splendour. The actual tennis shoes operate a maximum made of the quantity of mixed components using one of the most notable receiving the cast cheap heel cap that's created undertake a safari art print into it.

Yr that belong in direction of Rabbit would be the Jordan owed towards 12 months, which might be the ways of his or her 48-year-old Day, Jordans manufacturer discover designed for your ex out of the Air JORDAN 2011 year that belong in direction of Bunnie variation, due to the of the truth the clear way of lifetime of Jordan for your interest while in the Chinese indian astrology, in order that it may be given an alternative footwear Uncommon value. Your design as well as innovative technological innovation remains to be the legacy which includes made the environment The nike jordan a really perfect hockey organization within the globe, looking at the beginnings 25 years back. 4 seasons that belong in the direction of Bunny model belonging in the direction of Jordans 2011 commemoration continues to be in acquire recently, costs are rising!

Calendar year that belongs in direction of Rabbit may be the Nike jordan owed towards yr, which can be your method of his or her 48-year-old Day, JORDAN brand name determine especially for him or her away from the Nike air jordan This year 12 months belonging in direction of Bunnie model, due to in the reality the clear way of lifetime of Nike jordan for that interest whilst in the Oriental horoscope, in order that it has been honored another set of footwear Strange importance. The actual design as well as ground-breaking engineering continues to be legacy containing produced the environment Jordans a very perfect golf ball company during the world, from its beginning Twenty-six years ago. 4 seasons that belong in the direction of Bunnie variation belonging in direction of Jordans 2011 commemoration continues to be in acquire recently, cost is leaping!

Custom Jordans are the original Air Jordans. There are twenty-four releases of Custom Air Jordans. You can buy Jordans if you are looking for a good quality, highly supportive shoe to wear while on the basketball court. They come in many different colors, but they typically have the high-top basketball sneaker look that Michael Jordan made so famous.

The actual substantially produced Advancement '85 comes with a front foot band with regard to lockdown, in addition to the carved high heel mug. Your tennis shoes are set to make a few dunes having an revolutionary structure that rattles the form of infusing the over 60's using the brand new at least. Cushioning for this layout consists of an Air along with Phylon backed midsole, enabling for virtually every streamlined, low-to-ground pattern advantageous regarding participants in the current Nba. Specifics include Hippo Produce regarding the aforementioned heel glass, which usually works as a nod for the namesake "evolution" through the Jordans range. The actual footwear features a mid-foot and also foot band additionally that regardless of anything else attracts your current focus but supports the base set up. Nike jordan manufacturer discover sportsman Dwyane Sort first showed this kind of style in 12 involving The year 2010. Your microsite displays the particular stunning advancement from the Nike air jordan a single legacy of music in excess of moment. Nike jordan brand identify states the fact that Air Jordan Development Eighty five will air Nike jordan We proper rights along with delivers it's understanding affect to a manufacturer recognize new era of wood elegance. Your sneakers perform a maximum created from the quantity of mixed resources using one of the superior obtaining the molded plastic-type back heel cap which is made to experience a internet explorer print into it.

It seemed to be a celebration between your your fully developed Jordans and also the small 1. When he earned a wonderful movement somewhere, there were one more fantastic efficiency conversely played out by an additional personal. Although boy we hadn't directed the actual Los angeles lakers to the successful means, he acquired Thirty three items nevertheless. Organic beef get in touch with your rivalry being an replica demonstrate. And it would have been a display from the old Nike jordan along with the ostensibly younger The nike jordan. In that nighttime, the particular tone of voice involving heir of Jordan was first uttered to the community. And also Kobe acquired enter into look for the reason that circumstance.

Reference material:
http://elgreco.es/index.php?p=u/hmzkij270
http://jcow.gregheeter.com/index.php?p=u/xqftub632
http://kinkship.com/k/pg/blog/xwdcns199
http://www.143clubs.com/index.php?p=u/nhnkld471
http://mutualpals.com/index.php?p=u/jordan53439
http://nestorcarbonell.com/nc/index.php?p=u/pjpfbs241
http://our-thing.com/index.php?do=/xddljn769/blog/
http://www.sitioswingers.com/comunidad/index.php?p=u/etrmun536
http://www.chatprint.net/index.php?p=u/cvhfht890
http://connect.webgeek.me/index.php?p=u/jdcbaq722

31D3SFNBCVLWPKF0VZ9D45TLTKTBKT4R
[url=http://forum.zrzeszeniehodowcowslupsk.pl/index.php?topic=11574.new#new]jordan aqaba
[/url]
[url=http://xn--90ahjhbgj8av1j.xn--p1ai/viewtopic.php?p=53396#53396]air jordans women
[/url]
[url=http://autocareslact.com/foro/index.php?topic=55019.new#new]new jordans shoes
[/url]

Alexander Walker

1/15/12

This occured in late spring of 2011. I had been a customer of Enterprise for about 10 years and had rented MANY MANY vehicles from them. In fact my most recent rental was of a full size van for ONE MONTH!! Not many people rent a van for that long. A few months after this rental I came into the office to rent a minivan for a few days. There were new people there and I was told that my debit card was not good enough to rent a vehicle anymore. I asked them to look in their computer at my last rental and they saw that I had recently rented a van for a MONTH but still would not let me rent a vehicle. I then asked them to look back for the last 10 years at how many vehicles I had rented from them. They told me that they do not keep records like that, only recent history. How stupid is that? Anyway I gave up and called the regional manager. He told me that I would need a recent utility bill and a pay stubb or bank statement in order to rent a vehicle. I had him look up the van I rented recently for a whole month. He did so but that did not sway his decision. Can you believe that? A guy who rented a full size van for a month can certainly be trusted with a minivan for a few days! Right? Duhh? I told him to look back at my 10 year rental history with Enterprise. He told me that their computer system cannot support keeping records for past years. ha ha ha! What an idiot! A cheap 10 year old computer has enough storage capacity to do this! This guy belonged in the stone age with Fred Flintsone!! ha ha ha! What better way to know who to trust with a vehicle than to see an extensive 10 year rental history for that person? Right? This is what I call the Duhh? factor. Anyway he stuck to his guns about me needing a recent bill and a bank statement in order to rent a vehicle with my debit card. I never heard anything as absurd in all of my life? My rental history with them COUNTED FOR NOTHING!%2

Maggie Ortiz

1/11/12

Enterprise Rental Car
600 Corporate Park Dr
St Louis, MO 63105

My name is Maggie Ortiz and recently we went to Puerto Rico before we left, we made arrangements for a car rental. My husband and I were told that everything was ready and that we needed to pick up our rental car at the Ponce Mercedita Airport by 12:00 the next day after landing in Puerto Rico. The next day, we went to the airport to pick up our car. There was just one person who told us that she was the only one there and that she did not know how to work the system and gave us directions to go to a local Enterprise rental about a couple of miles down the road. When we got there and explained the situation to the clerk, he took by husband back to the airport to finalize the rental paperwork because he did not have the hardware to do it at that location. I waited for an hour at that location until they came back. My husband has had asked the clerk if he was entitled to any deductions since we have been put through a lot a trouble which were not our fault. The guy said no. We got in the car and left(not too happy). On the road, we needed to honk the horn to warn another driver and that's when we noticed that the horn wasn't working properly. We had almost reached our destination and were afraid that we will be put through the same trouble to get us another vehicle. So, we decided to keep the car and be very careful. As you probably know, driving in Puerto Rico can be treacherous. When we returned the car, we pointed out the problem to the clerk who told us that the horn was supposed to sound like that. We told him that the horn wasn't loud enough to be heard by other drivers and that he should look into that. We really expected a better service as consumers of your product; we fell that our concerns were not taken seriously. We hope that in your next training session you instruct your employees on how valuable consumers are to keep the business alive and that consumers should be treated with the same friendly and helpful service without distinctions in location.

Gibson

1/6/12

A reservation made one day for the following day. Upon arriving they said there were no vehicle available...I questioned how could I have a reservation and then they not honor it, they were unable to give a satisfactory answer. After calling the national number all of a sudden they decided they had one, but still wondering about how I could eliminate this from happening I questioned how could I ever know when I made a reservation if it really meant reservation they (employees and manager) became excessively rude and disrespectful. In fact the managers behaved in a threatening manner. It is still troubling to me. I did not get a rental from them and will never do so. I did not feel safe with the tone of the manager.

Darlene Kelly

1/4/12

We got rear ended and my jeep was a total loss this was 12/12/11 on the 13th the other peoples insurance company rented us a car to use. this was from enterprise in auburn Maine. when I first spoke to them. gave them all my information the kid told me I was all set to come pick it up. when I got there I was told I had to pay a deposit of 50.00 why should I have to pay I wasn't the one who hit someone. any ways when the insurance company ended my extensions enterprise called me and told me they car had to be back by 6pm that day I tried to get a ride home but could not find one so I called them told them I would need a ride home and I was told they couldn't do th.at they didn't have enough staff on the next morning I found a ride home and turned the car in now today the 4th of Jan I get a call from them saying they are keeping my deposit for the extra day. Enterprise advertises that they will pick you up and drop you off. this is such Bull.and so false advertisement and now they are gonna charge me I will never rent from enterprise again

Edna Douglas

1/3/12

I have rented from Enterprise many times, but not again. My automobile was rear ended and the guy's insurance allowed me to rent a car while my automobile was being repaired. Needless to say, I was sent to Enterprise by the repair shop. It was late in the afternoon when I arrived @ the Enterprise office in Mobile, Al on Springhill Ave and had to wait for thirty minutes before they could wait on me. They were that busy. The employee drove the car up and we both walked around the car looking for "damages". Little scratches was all over the car, I'm looking for dents and damages and was not told that any little scratch was considered a "damage".
When I returned the car, the employee (with a awful attitude) walked out side, checked the car, came back in and told me to sign a form for damages. I was dumbfounded! What damages? We walked back outside and she showed me a small scratch that I could barely see. I couldn't and still don't believe that anyone could call that damage. It was about the size of a pencil head, unbelieable. I have been disputing this for approximately two months, but they are still insisting that I pay them $520.92.
EVERYONE NEEDS TO KNOW WHEN RENTING A CAR FROM ENTERPRISE, IF YOU DO NOT TAKE THEIR INSURANCE, THEY WILL MAKE YOU PAY ANYWAY AND THE CUSTOMER SERVICE IS AWFUL.

Donna Vernaci

12/28/11

Dear interprise,
I rented a car from your vista location.I rented a car for two weeks,told them that i had triple AAA,so that mybe i could get a discount!!They went about checking the car out to me,they got me to get there insurance,which i didn't need,so when i got back there was another two houndred that i owded!!!I rented the car on the 14th of december.On the 20th of december my credit card was used and over drawn me on my account of one houndred and twenty.Plus they charged me twevel dollars and fourtyfour cents a day for something i didn't sign for.Is there anything you can do to help me out?
Thank you, Donna l.Vernaci

12/31/11

I will NEVER use this Company again!!!! In fact I will make certain that no one that I know ever uses them!! Here is my issue: I went to the location in Woodbury, NJ - The Associate takes me outside in the dark to inspect the car, I point out that there is a scratch on the vehicle, to which she replies, we are not looking for scratches or small dents, only large dents. So, I looked for large dents, found none, and took the car. Oh, did I mention they gave me the car with nothing but fumes in it, luckily there was a gas station right around the corner. I bring the car back, and this time the Manager Vince goes to inspect the car without telling me, and comes back to tell me that there are a couple of small dents on the hood!?!? What?!?!?! I Can't even tell you if those dents were there when I rented it, since I was told that they don't worry about these types of dents yet the Manager proceeded to file a claim for damages they stated I caused, and charged me an additional $500!! I feel as though I was deceived!!! If you are smart, you will look to another Rental Co.,should you require one! Enterprise really needs to make certain that what they tell people is consistent with what they actually do!!!

james sheppard	12/29/11
THE ENTERPRISE IN HOMESTEAD IS RUN BY A BUNCH OF ILLEGALS ERNESTO CANT EVEN READ AN INVOICE IT TOOK THEM 10 DAYS AND I STILL HAVENT HAD MY DEPOSITE PUT BACK ON MY CARD I WILL NEVER DO BUSINESS WITH ENTERPRISE GO TO ALAMO

mrs C

12/29/11

my son worked for your office down in tampa florida, and he was treated sooo bad. it should be a crime. he was called the n word, many many times. he was tranfered many tIMes because your company wouldnt adress this bevaior. also he was provoked into a fight with a co worker , that started a fight.early one morning .and call my son every nasty n word.and he was the coworker was sleeping with the manger, whom happned to be a fake black woman . she turned in my son and excuse the white man she was sleeping with behavior, i will be filing charges with the eeoc very soon .this company is the worst,it should be brought up on chargES For racial crimes .DONT APPLY FOR A JOB IF YOU ARE A BLACK MAN.BACK AWAY.DONT RENT FROM THEM THEY ARE NASTY AND THEY DONT PLAY FAIR.SHAME ON US FOR USING THEM .MY SON IS VERY HURT,AND DISAPPOINTED IN THIS BEHAVIOR IN THIS COUNTRY,HE WENT TO THE NAVY HE IS A VET AND TO COME HOME AND WAS TREATED IN THIS MANNER,IS UNFORGIVIABLE.ALSO THE WHITE COWORKER WAS NEVER CHARGED IN THE FIGHT THAT HE STARTED,HIS F BOMS AND N WORDS WAS HEARD AND YET THEY SAID MY SON TREATNED HIM WHEN HE ASKED NOT TO BE CALL THOSE WORDS.LETS NOT RENT OR WORK FOR THIS COMPANY,UNTIL WE ARE ALL TREATED WITH RESPECT WE PAY TOO MUCH.MRS CANTY IN SYR,NY

99%

12/29/11

December 29, 2011

Enterprise Rental Car
600 Corporate Park Dr
St Louis, MO 63105

To Whom It May Concern:

I made a reservation to rent one of your cars located at Baltimore Avenue store located in Laurel, Maryland. I was given the instructions as to what to bring to rent the car with a debit card. The young man I talked to over the phone told me to bring my driver’s license, copy of a utility bill, and a recent check stub. I went to Enterprise on today to rent the vehicle and I presented the items that I was told to bring to the person who says she was the manager at that location. The female told me that I needed military orders, a LES, a driver’s license. I was told two different things by your employees. I was talked down to by the female that said she was the manager. She did not rent me the vehicle and asked me to go back home and bring in all this additional information. This is unfair treatment, harassment, and unprofessional business practices by an Enterprise employee.

I am a federal employee and a business owner. I should have not been treated so poorly and with such disregard as I was by your employee. I was not trying to purchase a house only rent a vehicle. The female employee customer service skills were very poor. She was rude and treated me like I was a felon trying to steal one of your cars. Furthermore, I do not want or need a major credit card; I am not going to get one just to rent one of your cars. I should not be punished because I don’t want to own a credit card. This is discriminatory practices. The Federal Trade Commission will have something to say about this.

Annette Crawley

12/27/11

The staff St your Platte Woods MO location are unprofessional common criminals. One particular person, Benjamin zjohnson, STOLE my credit card information and continues to make charges despite the letter demanding that you destroy all information on file. I will be pressing criminal charges against him as well as suing for compensation. There should nit be this much drama behind renting a vehicle. Myself, as well as many other military spouses have come come together to have Armed Forces and Isaac or any other insurance carrier affiliated with the armed services to no longer use Enterprise for any reason. You apparently crooks and should not be in business.

Ron cLARK

12/28/11

Location Inglewood Enterprise on N La brea I had the unfortunite opportunity to experience the most unprofesional unfrienly staff, the office manager was a discrace, He lacked customer service skills I could not beleive he was the representative for Enterprise I will never go back to that location again, They always say the staff is a direct reflection of managment in this case I deem it to be true.
Hats off to this location they win the prise for never smiling,being unfriendly, lack of customer service, and most of all poor managment.

Kateryna

12/23/11

I rented a car from the office located at 2305 Pacific Hwy, San Diego, CA. Let me tell you just one thing. The servise provided has been outstanding. Everybody who works there is very helpful and nice. Special Thank You to Paul who went above and beyond his desire and ability to help. Enterprise should be grateful for an employee like Paul. Thank you all very much. It was my pleasure doing business with Enterprise Company.

MAXIM-KOFFI DOGBEVI

12/22/11

I USED TO HAVE A CAR LEASE ON MY MONTREAL, QC ACCOUNTS WITH MY CCARDS (AMEX & MASTERCARDS) WWW.LLAMEX.COM

AS I WAS IN OMAHA, NE - DODGE AVE. RENT A CAR OFFICE, IT HAS BEEN EASY TO TRACK & ACCESS ALL MY RENTAL HISTORY ON BOTH SIDE.

IT'S NOT BEEN POSSIBLE HERE FROM LOS ANGELES OFFICES - THE FAR WEST.
IT WOULD HELP - FOR I AM A VICTIM OF AN IDENTITY THEFT HERE - FAMILY PLOT, SCRATCHING HIM SOUTH.
WOULD I BE ABLE TO RECOVER MY RENTAL HISTORY,IT WOULD HELP A LOT IN DRIVING & RENTALS - IT'S A PLOT. A PROFESSIONAL DRIVER CAN'T ACCESS DRIVING RECORDS FROM THE WEST.

MAXIM-JUSTIN CHRIS MOATE_SMITH
CHRIS THOMAS HW JOHNSON
STEVE KENNETH ANDREW JOHNSON
ANDREW BINDERS
MAXIM-CARLOS J AVILEZ JIM AVILA
JIMMY JGR GARCIA ALVAREZ
MAXIM CARADENAS DEL DOGBEVI >>>>>> MAXIM CDD
JOEL MOCJAELS DEL NIXON
JOE L.G.GORDON BIRTCH DEL SMITH
STEVEN D. CHANG CHEN
JIMMY A. CALDWELL
MAXIM DOGBEVI
MMK VICTOR DD.

THANKS FOR YOUR TIME.
THIS IS THE FAR WEST - WITH NAMES & ALIAS -
USER NAMES & PASS

JUNIOR STUDENTS PROJECT UNDERSTANDING, EXECUTION & INSTRUCTION WOULD BECOME HIS ISSUES IN THE MIDST OF ALL PARTICIPANTS IN THE IT PROJECTS.

DALE G. JR
MAXFRMK@AOL.COM

REFERENCES: ONE'S ENOUGH: PROJECT UNDERSTANDING 805-652-1326@VENTURA_CHURCH_OF_CHRIST.COM

OR PASTOR KNUDSEN OF
1ST BAPTIST CHURCH OF OMAHA, NE

SOME USED THE UNDERSTANDING OF THE PROJECT AS REASON FOR ADOPTION RESPONSABILITY DISMISSAL & BIRTH DENIAL. ooooffffffffF. HAVE THEY TALKED TO THE EDUCATION EXPERTS & TECHNOLOGISTS & LAWYERS ???, NO THE WAY THEY WAN IT.......

PERDUE 3
WWW.BOILERMAKERS.COM
WWW.CARAVAN.COM
WWW.SUN-FIREBIRD.COM & WWW.THUNDERBIRD.COM

APOLOGIES FOR TYPING MISTAKES - LIKE A DRAFT

Elder Campbell

12/21/11

The staff at your Michigan City Location totally discriminated against me when I went in person to rent a car. The employee told me over the phone what I needed to bring and how much it would cost for a rental for 5 days with an additional driver on the lease which was and additional $10.00 a day. Once me and the additional driver were there to pick up the car they told me the additional driver needed to have a debit card and a utility bill. The employee said that I need a current bill which was my water bill that was paid. My bill showed that the due date for the payment was 12/27/11 they would not accept it so I went to the Water Company and Enterprize employee called the Water company and the employees there told them that my bill was already paid and I only owed $21.00 which was not due until 12/27/11 and the bill I had was printed before I came in and made the payment in person. After they printed me another bill the Employees at Enterprize stated that the 2nd driver would also need to have a debit card and a utility bill. The employee then said he had to protect his cars then humg up the phone on me. He also said that they no longer accepted check stubs for verification inwhich I also had because the rules changed on December 1st. I rented a car for 5 days in November with a second driver and all she had to do was show her driver licence and sign. Now the Enterprize employee said that if the 2nd driver lives out of state they also need to present the same information as the person renting the vehicle. They totally discriminited against me changing the policy rules as the conversation continued trying to understand what had changed in the hour before I arrived. I will NEVER rent again from this company and I will continue to share my experience with everyone that has rented from Enterprize. The employees at Enterprize also said if the second person that was on the previous rental signed, then they would rent me the car and let it go. The second person was not going on the trip and had no resson to sign anything. I refuse to do wrong to satify anyone that is totally wrong. I have rented several vehicles from this company and never been treated as I was scum off the street.

Kathryn Jo Browning

12/16/11

Dear Gentlement or Gentlewomen, Please be advised that I made reservations for a Rental Vehicle for 12/16/2011 to be picked up from my home. Reservation #JJ2KVV. I never was picked up nor did your staff ever call me. I called them at the time they were to pick me up and they said they would have to call me back. I called a second time and spoke with Kristi and she said she would call me back. I waited my entire afternoon and evening no one ever showed and when I called the third time they were closed. Obviously I had a good reason to need the assistance of a rental car. I had the weekend rate which now I understand would not apply. This is unexceptable in all reasoning and cannot you of all businesses would stoop so low to do this. I think you need a chat with your staff. Meantime you put me and the holidays a day behind and at who's cost. mine. I don't know if I trust you will follow through for another reservation. And how in the world would I want to send my family and friends to you when you are so undependable. I am shocked and really angry. I hope for a reply or I will seek another remedy. Kathryn Jo Browning kjb2million@yahoo.com 7609020799

Larry Josey

12/17/11

I have had excellent services with Enterprise Rental Car for over 22 years while in the Army and over 7 years while working for Department of Defense until recently. My wife's car broke down and she put it in the shop in Norwalk, CA. I am currently in Florida and went online and reserved a car for her for the weekend with Enterprise Rental car. My reservation was confirmed and when the office at 10901 Auto Square Drive, Cerritos, CA. 90703, opened at 8 o'clock, I called to ensure that the reservation was in the office and to schedule a pickup for my wife from home to the office which was about 3.5 miles away. The associate informed me to have her to call back 30 minutes before she wanted to be picked up which would have been at 2:30. My wife called back at 2:15 and the associate said that they was on the way. Fifteen minutes later, she received a call and the associate stated that they didn't have the manpower to afford someone to pick her up. I later called the office and cancelled the reservation. The office closed at 3:00 and informed us that she will have to get someone to bring her to the office to get the car. I informed the office that the web site stated that they will pick up and drop off. WOW, i broken promise. We failed to get another rental car because we wasted a whole day waiting for a rental office that didn't want our business.
R, Larry Josey/Lawanda Small
557 Mason Drive
Titusville, Fl 32780
Confirmation # SNBZGA

paul

12/18/11

My experience with enterprise rent a car has been deplorable and they are always going to be the winners in any battle because of who they are. First they are very ignorant to all the people who spend lots of money and they and there agents will lie and write anything about you just so they dont get fired or have legal problems. The first thing enterprise wants is to put all the blame on the customer. They have individuals that cover up for one another and get away with it because we are enterprise. When you try and speak with somebody of impotance at the corporate level they just shuffle you around and never speak to the proper authority. My experience is just that. They want to keep me from renting vehicle forever because of an incident 17years ago. Let it be known that they got thousand of dollars from the rental at that time. They were and have been very rude to me as well since this situation and now put me on a do not rent list because of this matter. The facts to this matter go back 17years and i do not remember everything from memory yet they have told me the situation and i refuse to pay for something that was not my fault to begin with. When i spoke to someone at there corporate level it was a joke. The reason why they are able to treat people this way is because they are the biggest in the business and can afford to loose customers and then punish the renter for whatever the actions were. Take that to a court of law and let them find me guilty. There practices should be called into question and the individuals making decisions should be held accountable as well. It does not work to speak to corporate because they will just blow you off and the only step is to get a judge to find them to be wrong in there actions. There are people working for them that should have to answer for there actions but that has never happened and once again thats because they dont do anything wrong. Hope that who ever reads this will make Enterprise know how wrong they get treated. Who cares that this company is owned by an individual who was on the destroyer Enterprise. That does not make him better then his customers that made him a billionaire.THEY ARE NOT A RESPECTABLE COMPANY> DONT RENT FROM THEM. LET THEM KNOW YYOUR FEELINGS.

Janeen Lininger

12/16/11

My truck was stolen in November and I was so upset I coulnt see straight, I went to enterprise and rented a car at the Langhorne Pa office, I was treated so well By Joe, when my 30 days were over that my car insurance would pay and was told I could have an extenstion because my truck wasnt ready (it was found by police and damaged)it would be in the shop another 2 weeks, 2 weeks later insurence said they werent going to pay because my policy only covers 30 days after they already gave me permission, I was in a battle with my insurence co , in the meantime Enterprise never harrassed me for payment, instead I had their complete sympathy and they were so patient (my insurence agreed to pay in the end )Brittney was so professional during all of this, including calls she made to me while police searched for my truck asking me how everything was

F. Ame

12/12/11

I have been trying to get info by email from customer service, but they kept on replying without answering my question. Then they came up with the wrong answer. My question was really simple: I just wanted to know the penalty if I brought my car back late. I kept on getting a copy paste answer that there would be a fee. After replying that I wanted to know HOW MANY DOLLARS, they kept on sending me the answer that there would be a fee, without specifying how much. Then finally I got an answer string the penalty was the daily rental fee divided by 24 hours, which turned out to be untrue. Also I asked questions about shuttle buses from cruise port Miami to Miami airport and got an answer that yes, in Fort Lauderdale there are shuttles from the cruise port to the airport. But my Q was about MIAMI not FLL. Finally I sent a complaint about this to the manager, and he never replied, depite 3 reminder from my side.
Also my rental car was supposed to have a full gas tank (as I paid for one), and it turned out to be only half full....which means they charged me for a full tank (I was supposed to return the car empty) but only gave me a half tank.
My advice: NEVER USE ALAMO! THERE ARE MANY OTHER COMPANIES YOU COULD BE USING.

Keith P

12/12/11

Recently, after me business partner and I returned our rental car at Enterprise at the Bozeman MO (Belgrade) airport I had a very – outrageously cool thing happen, representing the best in humanity. After we arrived at the airport, parked the vehicle and collected our personal items luggage etc., we went inside to return the keys and settle up at the counter. Then, perhaps 10 to 15 minutes later, I was at the TSA security process when I discovered that I no longer had my cell phone. I quickly decided retrace my steps back to the rental car counter and then back out to the Jeep and hopefully find my phone in the vehicle. Before I went very far, the Enterprise representative – Jimmy Keegan – came running into the security area looking for me, yes, with my phone in his hand. He found it in the returned vehicle and immediately determined to track me down! I travel often and have lost things in airports but NEVER have I had someone like this work at solving a problem for me, even before I realized there was a problem. Someone in Enterprise should give this guy a big Christmas bonus. Jimmy, in the excitement with your gift (returned phone) to me, I didn’t have the presence of mind to hand you anything other than my thanks and for that I’m sorry. Have a Merry Christmas!

N. in O'fallon, IL

12/7/11

If I could give my experience LESS than 1 star, I would. I was referred to Enterprise in O'fallon, IL, from the dealer servicing my car. When I was shuttled to the office, there were several people waiting to pick up cars, which the location DID NOT have enough to accommodate.

I waited about an hour, "inspected" a vehicle, and because of such initial, bad service, I brought the car back before the allotted time. It so happens that the vehicle was initially inspected in a garage, and not under natural sunlight. I brought the car back after four hours, and the representatives "accused" me of hail damage to the car, with no precipitation in the area where I picked the car up, where I drove it to, or it's final destination. They "requested" that I give them my insurance agent's name and number, for the "damages," and "patronized" me throughout the entire ordeal.

I WOULD NEVER RECOMMEND ENTERPRISE for car rental needs. This was an experience that required a cocktail, heavy reflection, and compiling enough information to "prove" that I was NOT at fault, for damages incurred to a vehicle rented for a few hours, in clear weather.

Northwest Las Vegas

11/29/11

the Centennial location in northwest Las Vegas has a very poor customer service crew and it is very awful that they treat you like you are a criminal in renting one of their cars and just because you use a debit card they treat you like a felon i will not use this location and if this keeps up i will dismiss them and just use Hertz or the other rental places cause we dont need them to make up their own rules and ask for your utility bills and your Supv names and references like you are in a welfare office this is very degrading and we are to educated to deal with a very Ghetto low standard car rental place in Las Vegas and and dont know how to chg you the right price 0f 78.47 cents when you return the car not the original deposit of 350.00 and have never had that much taken off your card no more than 300.00 i think this company is not what they say they are and i will think about not using them in the future and not this location at all

M Kientz

11/30/11

This was the worst experience I have ever had with any rental company. I used enterprise because I had used them in the past at other locations and had not had problems. This time I was very disappointed, I rented it on at the end of the day on a Friday. The employee there told me it was due back the following sunday. When I called the next Saturday to see what time I could turn in the car, they said they were closed. When I told them I that I was told that I could return it Sunday, they told me they were closed and that it was impossible that someone told me it was open on Sunday. Also, when I picked the car up the guy offered me insurance for 26 dollars which he made seem as though it was for the entire eight days. When I called my bill was twice what I had intended to pay because he had charged me 26 dollars per day and wrote per day in small letters on the contract so I would not notice them. This is a disreputable company and it would be in your best interest to choose another rental company, they are not worth the hassle or extra money.

Joe in Las Vegas

11/19/11

I have been a faithful Enterprise customer for years. I have a Corporate Class Card (xxxxxx) and an Enterprise Plus Membership (xxxxxxx). I have rented vehicles for years here in Las Vegas using my debit/Visa card. I recently made a reservation at the Sahara/Valley View office. On arriving, the branch manager, Shamika Kung told me I couldn’t rent the vehicle without a copy of a utility bill verifying my address.

Mmmm…. I have rented here before just using my debit card. Shamika even verified this fact. I could have brought a utility bill if I had known. Maybe Shamika thinks everyone hauls around copies of utility bills as a matter of course. I asked Shamika if my Enterprise Plus or Corporate Class cards mean anything. Her response was they didn’t matter. Either pay with a credit card or provide a utility bill or no car.

First, Shamika’s customer service skills are very poor. She was rude and treated me like I was a felon trying to steal one of your cars. Second, I do not want or need a major credit card. I am not going to get one just to rent one of your cars. Third, apparently there is no advantage having a Corporate Class or Enterprise Plus Cards. Finally, with this debit card policy you are losing a long time loyal customer. Maybe you don’t even care. Well, I don’t care about your company. I will be sure to relate this experience to all my friends and business associates.

Robert and Richard Stauffer

11/20/11

We rented a car to travel to pick up our mothers for the Holiday, First off Chris miller said I had to be there right at 9:00am or we would not hae a car, and he and Mike Kondor were late opening there office they were no there at 9:00am. Lets move on to the next few thngs I don't know what kind of place you ge to work there but you should pride yourselves on customer service, now I (Richard) was told to bring in a pay stub,utility bill, DL,Ins. card I felt like I was invaded of my privecy, Chris kept lookin at my pay stub wanted to know whe I was hired how long I was working also was I curent with my utility bills and my other bills my wife stept in and heard the questions and she said why are you questins my husband like that. Chris said it was policy and proceeder. I have never heard such a thing we have rented from other rental cars before like avis, buget, and hurtz,and they have never treated us like we have. The car was not cleaned nor was there any gas except 3/8 of a tank. as well as it stunk like ciggerats and stale smoke that would gag you. and the special that was being run fo this weekend is not what they put in the contract, I had to go back and tell them to fix it, They were rude and sassy. Real jurks asses.Then they asked me Richard oh you didn't have to bring all this if you had a major credit card which I did, what are you going to do about this.You would think after reading theese poor poor ratings and the people you have working for you you would want to be top notch, You just like slum lords. staunton VA Too bad they dont have a zero rating that would be it.

Alan

11/17/11

I recently rented a car from enterprise, and unfortunately while driving the car, a truck stopped in front of me and caused a small bumper dent. I have worked on cars before, and this would cost no more than $200 to fix. However, they took a full $1000 from me automatically. While this is policy and I understand, here is my complaint:
It has been over a month with no word from the rental office or the enterprise damage center. When I finally got to speak with a representative on the phone a few days ago after my fifth phone call, they assured me that they had sent me a report and credited back the financial difference nearly 3 weeks ago.

I have come to find out that there was no final report, they just kept the full charges hoping I would assume that was the full cost.

Poor business regulations.

11/16/11

I recently rented a vehicle from the Dunkirk New York office (3979 Vineyard Dr., Dunkirk, NY 14048 – 716-363-7600) and had a very unpleasant experience. I rented the vehicle for use the next day to travel to jury duty. I rented the vehicle right at the close of business in order to be able to use it first thing in the morning and return by close of business the next day for a net charge of 1 rental day.

I received no instruction on the operation of the vehicle. The “key” was in the ignition when I left the rental office. I drove about 500 feet to the neighboring grocery store (just happened to be a severe storm at the time as well) and shut off the vehicle and removed the “key”. Upon returning to the vehicle, I was unable to turn the key in the ignition to start the vehicle. I was unable to call the rental office since they were now closed, so I called the roadside assistance service for Enterprise. They told me to turn the steering wheel, put my foot on the brake, put on the seat belt, etc. Nothing helped. Finally, I gave up and had a relative come and pick me up. The vehicle stayed parked overnight. First thing in the morning I returned to the rental office to explain the problem. Come to find out that the “key” for this vehicle was not the real looking normal key that was on the chain, but the new computer chip key which says “Panic” on it. Seems that during the distraction of the approaching tornado, I didn't realize what I had pulled out of the ignition wasn't the normal key, but the new “comp-u-key”.

To the point, I received no prior instruction on using the new key and unfortunately, in a moment of distraction (even my college degree didn't help), I didn't realize the difference in the keys. Since there was also a normal looking key on the chain, that is what I assumed was the key (has been for the last 90 years or something). I had no way of contacting the rental office and the help from Enterprise wasn't help.

I expected to receive a refund for the rental charge since I had no use of the vehicle and since it was rented at close of business and returned first thing when they opened. Instead I was graciously given a $35 deduction from the bill and charged over $38 for no use of the vehicle. When I complained about that and made a point that I wasn't instructed on the new features, the agent responded that “If I had my way, I'd charge you for the whole day”. At that point, I angrily left the office. Needless to say, I had canceled my jury duty. I'm glad it wasn't any other more important occasion.

Since I received no instruction on the operation of the vehicle, received no use of the vehicle and it was during closed hours of the rental office, I believe I should have received a full refund. I also do not believe I should have received a rude comment from the agent.

I have been a repeat customer of Enterprise in the past years, however, I will now be doing business elsewhere, even if I have to go out of town to do so.

opal ferrell	11/15/11
I have never seen such a irresponsible company in all my life! I have been fighting with this company for what seems like an eternity over returning my deposit. I will NEVER use or recommend this company to anyone! BBB has been notified.

Diane

11/14/11

I rented a car on Eastchester Road in the Bronx, NY contracted by my auto insurance company. Despite knowing that through the contract, I am covered as well as the Enterprise car through my insurance company the representative foisted approximately $20 worth of car protection insurance on me.
When I contacted them after speaking with my insurance company they still wanted me to pay for the 2 days I had the car, then leave my job and bring the car to the to inspect before canceling the insurances they knew I was already covered for.
They only agreed to change it when I threatened to call the Corporate Headquarters. One representative in particular Lakesha was very rude and hung up on me after having to tell me that I should not have the insurance and that they knew this. Beware, check with your insurance company first. This could be a big bill not needed.
Why should I be inconvenienced by going back there for them to see the car. If there is a problem with the car, my insurance company will take care of it. Duhhh!!!

Sharon

11/12/11

BUYER BEWARE! I purchased a used SUV from the Charleston, WV Enterprise Auto Sales location and I must say that Courtney was very helpful during the initial contact until I had actually signed all the papers and the vehicle was mine. I have owned this vehicle for a total of 33 days and so far have had a total of 4 break downs.
The vehicle has serious electrical/mechanical problems and even though I purchased an extended warranty for the vehicle, I have been unable to get any assistance from
the roadside assistance which is supposed to be covered. I did not know the name of the closest side street to where my vehicle was located. It simply stopped running on my way to work and I was stranded by the side of the road but was told that even though I am paying for that service they would not come and pick my vehicle up. I also was not provided with a rental car to use and was told that no vehicles were available! I had to call a coworker to come and give me a ride to work and all during the day I spoke with people at the Charleston location but could never get Courtney to call me back with the extended coverage information so that I could make arrangements myself to get the car towed and the repairs paid for. I am considering a lawsuit against the company, anyone else want to join me in a class action suit? sharonkay52@yahoo.com

Greg	11/10/11
For the 2nd time this yearthe local office in Peoria, IL. on Pioneer Park, has tried to charge me for 2 days on a one day rental. After talking to the Mngr. John, who assured me that they would correct that error, I had to go through my credit card issuer to get this resolved.. Then, if you can believe this, the manager dictates to the customer, that they will not rent to me for one day.

ken

11/10/11

After being a loyal customer for several years I was treated like a criminal here in Hermiston OR. Jeff the associate renting the car actually said he had to call every name and contact and our insurance to make sure incase we decided to steal the car. My name and information were on his computer right in front of him from all our previous rentals. So I called his manager Adrian in Kennewick WA. He saysx he will investigate. He calls me back and tells me I'm lying. He says the secretary for another business sitting 60 feet away was listening to the entire conversation and didn't hear anything wrong until I raised my voice. I asked what's next a strip search. Several days later my wife spoke with Adrian and he told her she was lying. With that kind of service I'm surprised anyone would rent from them. If I wasn't fighting colon cancer I would have a face to face conversation with Adrian. They made no apologies and the attitudes in which they used to talk with us was incredibly rude. Eric in Kennewick was nice nothing like his colleagues.

EX-Enterprise Customer

11/3/11

My husband and I rented an Enterprise car in Ft. Gratiat Michigan in October. I left my diamond ring on the door panel after applying hand cream and did not realize it until we were leaving for home on Amtrak. I called Enterprise and the manager assured me he had my ring and would mail it right away. This was October 13. This is November 3rd and no ring... I have called several times and he has either been too busy, or promises to mail it right away... The last call he stated he did mail it "just the day before" I called. Still no ring. I don't know what to do. I called customer service and got a reference number and am waiting on a district manager to call. Somehow I think that will happen and I will never see my ring again.

MLM

11/4/11

First I would like to say that I have been a customer since the 90’s, and have always been 100% satisfied and have always recommended Enterprise to friends and family.
In the past two years I have had rentals from your branch located in Swansboro, NC (7/21/10, 3/18/11 and 8/12/11. When making these rental reservations either in person or by phone I was always told that all I need to bring with me was one utility bill. However when I came in to pick-up the rental of 8/12/11 I was then told that she needed two utility bills, one recent employee check stub for proof of employment and one other item that I do not recall nor do I recall what her name was but I do know that she’s was the one I talked to when making the reservation. I then ask her did she not think that it was important to tell the customer while making the reservation what is exactly required for a rental. I received no response. There for awhile I was not sure that I would be able to get the rental however after discussing everything I did receive the rental. This rental was for you me to attend my Grandmother’s funeral.
Then I made reservations for a rental for 11/02/11. This reservation was made in person. I informed the CS rep about the problems that I had on my previous rental of 8/12/11 and that I wanted to make sure of what was all required at time of pick-up. She assured me that all that was needed was one utility bill. On 11/01/11 called the Swansboro office and spoke to Dayna to see if I could pick-up the rental earlier than scheduled. While I had her on the phone I wanted to double check with her on what was required for the rental. She stated what was needed was one utility bill, proof of employment and full insurance coverage on my vehicle. I explained to her that I am no longer employed due to being injured on the job but that I have proof of drawing Workers’ Comp., and as far as the vehicle insurance goes, I haven’t had full coverage in the past and that is why I always purchase the insurance that is available though Enterprise. I learned then, one day before my scheduled rental that I was not going to be able to qualify for the rental.
Because of this I missed an extremely important meeting that could have been avoided had I been told correctly from the start.
You would think that your employees with their Bachelor degrees would be able to get their act together.
I will no longer do business ever again with Enterprise.

DEBORAH

11/8/11

I made reservation at an enterprise rental in michigan, I was told I needed 3 item a bill in my name, proof of insurance and paystub. I was told I couldn't get a rental due to my phone bill had a old date on the bill and went back home got and current bill and was still told they couldn't use the bill because it had a past balance. I mention the bill was paid this was my current bill. I was getting frustrated so another person help me and asked me for my license, I mention they already have this information when I left 5 minute ago. He asked me if I had a current paystub and proof of insurance which I did. The sale person said this was all he needed, so I asked him of the three items a bill, paystub and insurance you only need two items. He reply yes, I mention too him why you mention this in the first place, it would have save me a trip I going back home to get a utility bill. Regardless of a person having a pass balance on there bill, the only thing they need to see is a bill in your name with your address that matches your driver license. Enterprise representative need to be re-train and explain there policy

Nick Gibson Chaptico Md

11/1/11

Dear Lisa,
On August 6, 2011 my wife and I placed a claim (010210780707001) with ERIE on our Ford Fusion (MD 3FD Z08) due to a deer strike on State Route 238 Bushwood Md. We contacted you at Burris Insurance of Leonardtown. You were so kind to refer our incident to ERIE Claims. We immediately received notice to have the vehicle estimated at Two Guys of California Md. We left our vehicle with Chris Guy of the Auto Body Unit. Enterprise Rental came and picked us up. We had a loaner for 9 days. Our car was giving us trouble in Kennesaw GA on our vacation, when we returned back we contacted Chris Guy to explain to him that the vehicle was still not right. It was making very loud noises from the left front end. Chris took our Fusion back in the shop on 09/23/11 and contacted Enterprise Rental for another loaner for us. I waited inside of the building it was starting to rain.
Enterprise picked myself (Nick) up from the auto body shop in a new Toyota Camry Silver in color. I Nick transferred all of my belongings from my Fusion to the Camry’s trunk. He said that the Camry we were in was for rent and if I liked it we could do this one. I said good now that all my stuff is in here it would be easy to take this one. When we arrived at Enterprise Rental Building the enterprise employee and I Nick went in to set up the paperwork. The employee picked up the set of keys and said lets go over the car, keep in mind it was raining steady by now. We both went to the front door, looking at his keys the employee punched the locator button on the keys and the car we had driven in did not respond the car way down the other end of the lot did. It also was new silver Camry. The employee stated I don’t understand how that happened I somehow must have picked up the wrong key. He said let’s get your stuff from the trunk of this car the one we rode in and place it in the other Camry. I told him that seems to be odd to take it from this rental to that one? Why not leave it in the one we came here in. He said “well beings I have these keys let’s use this one”. So we unloaded all my things from the car directly in front of the building entrance to the Camry down the sidewalk to its trunk. We both briefed the vehicle’s exterior and saw no significant damage, scratches dents, and broken glass. The vehicle was extremely wet because of the rain coming down. We went back inside of the building finalized the paperwork and I left to return home. We had the car briefly for the weekend. On 09/26/11 I received a message from Chris Guy at the Two Guy Auto Dealership to come pick up my Fusion it is ready to go repairs had been made. I cleaned out the car with a vacuum cleaner and washed the outside of the car. When drying the exterior with a cloth I noticed a faint crease in the driver’s side rear panel just before the wheel well. I returned to Two Guys and picked up my paperwork talked about the repairs. Transferred my personal belongings to the Fusion, and then left with the Camry to take it back to Enterprise. Upon arriving to the front parking lot of Enterprise I parked just to the right side of the front door. I went inside and the employee that had rented the vehicle to me greeted me, said are you done with the car? I said yes, he took the keys from my hand retrieved the paperwork from the file and said I’ll be right back. He went outside and strangely went directly to the area of the crease and started looking at it and notating something on the paperwork he had. I thought this was extremely odd for I had not even had a chance to tell them what I saw when I washed off the car at my house. He then continued around the car briefly and came back inside the building. Went directly to the manager’s office located the manager and then both of them went outside to look at the crease on the car. Stayed there for approximately three minutes looking and talking. Cam back inside and I spoke to them stating I take it you are looking at the crease in the car. They said yes how did this happen? I told them before I could even tell them what I saw at the house the employee went directly to the car and the area of damage. “I personally did not cause that damage”. I saw it when I was washing the car to return it to you. They stated it was not noted on the original paperwork, I said yes but it was raining that day and you could not see that faint damage on a car anyway. Both agreed with me about the rain and how it could very easily have been missed. The manager said he would look into past history rental agreements to see if this was notated on any of them. I insisted they look into this deeply I had nothing to do with this damage to their vehicle. I have rented from Enterprise car rentals for many years and I have never been looked at by employees this way ever! They were very insistent that I did this, and I also asked why is it that your employee went directly to the area of damage first and not the front of the vehicle, doesn’t that seem to be odd. He turned away from me standing at the counter placed the paperwork in a file holder and began talking to another person behind the counter. I guess all the years of business to Enterprise from my family went right down the tube with this one issue, not very good customer appreciation there at all. I am appalled to think that I was accused of this damage I clearly explained to them what happened. There was too much circumstance with this employee insisting I take the other car instead of the one I was riding in. Then going directly to the damaged area of the car before I even had a chance to tell them what I discovered when washing the car. I Dispute this claim of damage to a car that I had not damaged! I know when I do something and I did not do anything wrong with or to the car I rented that weekend.
V/r
Nicholas T. Gibson

363394 Old Chaptico Wharf Rd.
Chaptico Md. 20621

Rita McQueen

11/2/11

My husband and I have rented from Enterprise for many years. This last experience was horrible. We never take out the ins. they offer, and as in the past declined it this time. We have rented this car since Sept. and they deducted almost 3000.00 dollars from our account. We told them that we declined the ins. but they insisted we did not. I am the one that went to sign and get the keys and I was totally misled in regards to the ins. My husband had already spoke with them prior to me signing, and told them NO INS.and when I arrived, I also said NO INS. Unfortunantly I am half blind, and the salesman told me to sign"RIGHT HERE", so I did. Unknownly to me, he had me sign in the "accept" column, instead of the decline column. This salesman knew exactly what he was doing. He just out right took advantage of this half blind lady. We are fighting trying to get our money back, but so far NO LUCK..... We even told them to go back and look at our previous history with them and they would see that we NEVER take out this ins. We have never had any problems in the past, but this was the last time we will ever rent through ENTERPRISE!!!!!! They have really done us wrong and we will not stop this until we are truly justified. Like I said the salesman knew exactly what he was doing and even went as far as saying that my husband never declined this ins.

Iva Carney

10/31/11

I have been a loyal customer of Enterprise for many years. I was in Ennis, Texas last week and my car broke down and I had to leave it at a garage in Ennis, Texas as they could not fix it untl the next day. I called Enterprise in Ennis to rent a car to return back to Dallas and I would have a car to go back to pick up my car which was being repaired. I called the office of Enterprise 4 times and the message was for me to leave my phone number where they could contact me and someone would call me back. I waited for some time and no one returned my called. I called agained and got the same message. The owner of the garage called 3 times and he got the same message and he left the garage phone number and still no response. Finally, the garagae owner called the car dealer ship where Enterprises has an office and the lady there said oh, he is just now entering the office, call right now and he will answer, which I did call right then and still no response. This became very frustrating as I needed to get back to Dallas ASAP. I started calling Enterprise at 2:00PM. The garage was closing at 5:30. I had to call someone in Dallas to drive to Ennis to get me and this person was nice enough to take me back to Ennis the next day.

If Enterprise doesn't want my business or rather it seemed this person did not want to be bother, then all they had to do was to call and tell me so. I am 73 years old and I do not need or want this type of treatment. I am old enough to tell you where to stick Enterprise and that is exactly what you can do with Enterprise.

Reverend Charles C. Silas

10/28/11

I went to this location to pick up a car using a debit card and was denied because they said, my credit score was too low, look, this place take cash. So I filed a consumer complaint with the FTC and a criminal complaint for fraud, With California Attorney General's Office, Kamala Harris.

In addition, I never gave Enterprise permission to run a credit check which is illegal in California, neither did I give them my Social Security Number. Talked to Bank of America and the Office of the Comptroller of Currency and they assured me, my debit card cannot be linked to my Social Security Number!

I am only writing because the FTC, says before I file a lawsuit, I must mitigate my damages based on Racial Discrimination

Reverend Charles C. Silas

From: Enterprise Rent-A-Car
Sent: 10/22/2011 17:28
To: christhemarine7@aol.com
Subject: Reservation Information Confirmation

Dear Charles Silas,

Thank you for choosing Enterprise Rent-A-Car. Please print this e-mail or record your confirmation number in order to pick up your rental. Your confirmation number is JJVTL1. We look forward to seeing you on October 28, 2011 at 8:30 AM.

Please do not reply to this e-mail. If you need to contact Enterprise Rent-A-Car please click here :
http://enterprise.custhelp.com/app/ask ;

To sign up for on-line promotions and specials just click here:
http://www.enterprise.com/car_rental/deeplinkmap.do?emailsignup=y ;

Reservation Information:
Pickup date: October 28, 2011 at 8:30 AM (Office hours: 8:00 AM to 6:00 PM)
Return date: October 31, 2011 at 8:30 AM (Office hours: 8:00 AM to 6:00 PM)

Pickup Branch:
CARSON COMPTON
17120 S MAIN ST
GARDENA, CA 90248-3128
(310) 327-7800

Car Information:
Type of Car: Intermediate
Examples: Toyota Corolla, Nissan Sentra or similar
Holds 4 passengers and 3 luggage

Rate information (all rates in U.S. DOLLARS):
Weekend 3 DAYS @ 23.99 = 71.97
VEHICLE LICENSE FEE RECOVERY 3 DAYS @ .60 = 1.80
* Subtotal = 73.77
SALES TAX 8.75 % = 6.30
Total charges = 80.07
*If you inquired about coverage's or additional driver fees, the rates are not reflective in your estimated total. These fees will be added to your contract at the time of pick up. Additional surcharges, local taxes, etc. may apply.

Toll Road Usage Program; click here for more information: www.htallc.com/enterprise

DEBIT CARDS ARE ACCEPTED FROM LOCAL RESIDENTS WITH A
CURRENT, VALID CALIFORNIA DRIVER'S LICENSE. A MINIMUM
DEPOSIT OF $300 OR THE ENTIRE COST OF THE RENTAL,
WHICHEVER IS GREATER, WILL BE TAKEN AT THE TIME OF THE
RENTAL. CUSTOMERS MUST BRING A CURRENT UTILITY OR PHONE
BILL IN THEIR OWN NAME AND A CURRENT PAY STUB.
A CREDIT CARD IN THEIR OWN NAME WILL BE REQUIRED IF
RENTING AN SUV, LUXURY CAR OR PICK UP TRUCK.

Following mileage rule applies:
MILEAGE IS UNLIMITED WHEN VEHICLE REMAINS IN ARIZONA,
NEVADA, AND CALIFORNIA. VEHICLES ARE NOT ALLOWED
OUTSIDE OF THESE STATES.

If you need a ride, Enterprise will pick you up, take you to our place and get you on your way for free. Call (310) 327-7800 to make arrangements. Geographic restrictions may apply.

From: Chris Silas
To: Tonya Brown
Cc: christhemarine7@aol.com
Sent: Thu, October 27, 2011 9:35:57 AM
Subject: Re: This is what comes back to me

Queen Tonya, I wish I could, I will be in California at least until March. I haven't came close to talking about SC yet, because they cannot help me yet, March will make 6 months and I will have dual citizenship, because I still own my home in SC. My brother I ask you to add, has all the evidence, locked in the safe. He works for the Department of Justice and no one has a key to that safe, not even me. In addition, I have much more evidence locked in a large container in my bedroom, for which only my brother again has the key. Ms. Chereyle Rogers, a friend on your page and my brother a friend on both me and my brothers page work together. I will keep you informed, and I promise you, you will have an exclusive when this does break. Any reporter, newspaper, or any television station, must go through you. I would like to see you be a National Reporter Queen. In the interim, God Bless you and your family!

Love you Mrs. South Carolina

Jonathan Smith

10/25/11

Too bad they don't have 1/2 star to select. Make sure to READ your contracts! We've reneted from Enterpise several times and felt they could be trusted...NOT! They ask if you want their "give away your money" insurance, we told them no and guess what? It was on the contract anyway at $15/day!! I explained to the manager that we specifically declined the insurance but the clerk charged us for it anyway and now I an stuck fighting with them over $40! I will NEVER rent from them again! To think, we were actually considering purchasing a car from them next month! Good thing we found out how dishonest they are before that came to pass. Theft by deception!! Stay away!

Dolly Taylor	10/21/11
My rental experience with Enterprise Rental from the 2675 Mt.Moriah Rd Memphis TN 38115. Beware of this location just plain out lied to and very dishonest filed a claim stating I took the truck out of town where hell damage done to the truck...lies!

	10/20/11
Seeing that your Contact us by email page isn't working: File # 7908 Please send copy of police report to: Atty Don P. Moyer, Esquire Moyer Law Offices 51 Jefferson Blvd. Warwick, Rhode Island 02888 Thanks Steven Rengigas

El Paso, TX Fleet

10/20/11

This is a long overdue but I'd like to thank all the folks at location #344G near Ft. Bliss TX. They have all provided my program superior service and are absolutely professional. They are very accommodating of my many many needs over the past 8 months. I've seen how hectic this location gets and I am amazed by their professionalism under some very demanding conditions. All the folks should be recognized, but I have primarily worked with Reschonda and also Myriam and Robert. I truly appreciate their help and look forward to working with them again in the near future.

Becky in Huntsville AL

10/19/11

I would give zero stars. Reserved small SUV on line for noon pick up. Was dropped off at noon. There was only one person in the rental location. She asked what I wanted and I told her I had a reservation. She then took several phone calls. After 15 minutes she told me they had no cars. I was not offered any recourse, or given any hope for cars being returned later today. My ride was already 20 minutes away by that time and I had to have them come back. I am now (two hours later) still not on the road to my destination. I will never risk Enterprise again.

Gloria

10/17/11

Enterprise in Perris, Ca. is the worse, so rude, never never have cars to rent. On Oct 17, I got the run a round by the Perris Enterprise never got a car, called Corp office Phone # 314-512-5000. They did the same thing saying we will have someone call you right back after waiting over an hour I call back a spoke with Joe, he told me he was sorry for what happen, That I will received a call from his manager and ask if I still need a car and I said you. No call back and no car after waiting two hours I call back and the office was close. The Perris, Ca. should be close down.

Disappointed

10/13/11

Your entire staff at the Rancho Santa Margarita office in California is lacking customer service. My husband has been renting at this location for nearly 20 years and now they mandate to see a "business" credit card or "utility bills", is this a joke? I don't presume that my utility bill will pay my bill should something were to happen to my car, but they were insistent on it. We are surrounded by enterprise locations and by far this is the worst location ever. Is this some sort of training center? There seems to be a high turnover ...... or do all the people you hire at this location not learn anything about CUSTOMER SERVICE? Your staff is more concerned about the manner in which they are spoken to, than satisfying the customer. It's very aggravating and disappointing to say the least. I have advised all my friends and family to never rent from this location again, all my business will go elsewhere.

10/14/11

Enterprise rent-a-car puts customers at risk by intentionally renting recalled vehicles resulting in the deaths of Rachael and Jackie Houck. (see: http://ovnblog.com/?p=2947 for full story). They are also renting vehicles that are in need of maintenance and service as happened in my case. The car that they gave me had mechanical problems. When I started the engine, the vehicle would shake. When I tried to turn the car to the left or right, the steering wheel was very hard to turn almost as if the steering wheel was getting stuck. When I would drive straight, the car would drift off badly to the right. The window sticker indicated that the vehicle was overdue for an oil change as well. All this occurred in a space of about 20 minutes, the amount of time it took me to get back to the rental office. I was lucky and consider myself blessed that nothing tragic happened to me. Who will be next? Unfortunately, it is too late for Rachael and Jackie Houck but we must make sure that no one else is a victim of Enterprise Holdings.

Enterprise rent-a-car personnel also violated the trust of a customer and their rights for confidentiality by giving private customer profile information to an unauthorized person, namely me. “Manny”, the West Palm Beach, FL branch manager, read out loud the full name and telephone number of a customer from their records. He then showed me the computer screen with the customer’s private customer profile information displayed. The screen showed things such as full name, address, phone number, last 4 numbers of their credit card, etc. If employees like “Manny” can feel free to violate customer privacy whenever they wish, how secure is my information or anyone else’s who has rented a car from Enterprise rent-a-car!

I presented my concerns, in person, to Thomas Caccamo, Regional Vice President for Enterprise Holdings. I asked him how he would feel if someone gave out information about him. He stated that he “would not be very happy.” After our meeting, he advised he would call me back later that afternoon, I have not heard from him. It appears that my concerns have fallen on deaf hears and the problems have not been resolved and it appears that they do not care.

I tried to call Mr. Andrew Taylor, CEO of Enterprise Holdings, but was told repeatedly that they do not give out phone numbers for “security reasons” but what about a customer’s security and losing our privacy? They have no problem reading off a customer’s name and phone number for the whole world to hear! I did send an e-mail to Mr. Taylor but did not even receive a response from him.

Today, we are so concerned about our privacy to guard against things like identity theft or harassment. I think it is unconscionable that a company would be so lax when it comes to protecting this type of information. Not to mention allowing cars on the public highways in less than perfect mechanical condition in a blatant disregard for safety and putting profits before people. I would strongly recommend, to anyone considering renting a car, not to use any of Enterprise Holding’s companies (Enterprise rent-a-car, National rent-a-car, Alamo rent-a-car, or WeCar) and look for a different company.

Erika Reyes

10/11/11

This letter is to complain about service I recently received from your company. On October 10, 2011, I picked up my rental car from your location at Mossy Nissan in Houston, TX because I was having my truck repaired there and it was convenient. The customer service rep that I dealt with was Ashley. Ashley was VERY RUDE to me.
Her rudeness started the moment that I started dealing with her. I had one of my co workers with me who was in the backseat of the car as she drove us from the body shop to the Enterprise office. When we got in the car, my coworker told me to put on my seatbelt. Ashley made a very sarcastic remark about having a vote of confidence in her driving to my co worker. At this point, she had not even introduced herself to us, I asked her name because she seemed to be upset with us for no reason.
As we arrived at her office, she kept interrupting me as I was talking, she even went so far as to put her hand up to me as if to tell me to be quiet and told me that she knew what she was doing. I asked her about the types of cars that they had available and instead of answering me, she told me how much my insurance was going to pay for the car. I went from a Nissan Armada, my truck that was being repaired, to a Nissan Altima, a much smaller car, and was willing to pay the difference for a larger vehicle but once Ashley started arguing with me, I decided that I did not want to give Enterprise any of my personal money. I was trying to show her a scratch on the car and it took 3 times for her to look at it and mark it down because she kept interrupting me.
In the end, she gave me the car with less than 1/4 of a tank of gas and marked it down as empty as if she was doing me a favor. I don't care how inconvenient it is for me, I will never again rent from Enterprise and will be sure to let all of my family and friends as well as my co workers know the treatment that I received from your company representative.

Alice Cousette

10/12/11

I had an accident in Jacksonville, AR the person whom I spoke with said the car would be 20.00 per day yet I was charged 30.00 per day. I was also told I need a credit card on file just in case I didn't refill the car upon return. I in good faith did this as well. had the car 24 days, USAA paid Enterprise 750.00, and the money they drafted from my personnal account has not been return as of yet. I am dishearten with dishonest company and people were is the junctive for the everyday worker. If there is a great Lawyer all there please e-mail at cousette123@yahoo.com

no longer Enterprise Loyal customer

10/12/11

I wish there was a way to give zero stars. I had been renting with Enterprise for years, went through little problems in the past and was treated fairly well. However my last experience with Enterprise on Franklin, Boise ID was absolutely horrible beyond words. I have been in the CS field for a long time and from my professional experience, CS reps are never to treat their customers like idiots, transactions, or talk to them as if they were the dirt on your shoe. This does not seem to be the case at this branch. I was scammed into their "extra insurance coverage", ironically, i didn't even signed the paper, but apparently they have "waived" everything because i signed my name on another line, which turns out to be part of "everything else", as they told me. I specifically asked the rep who was helping me at the time i signed the paper to not worry about signing me up for their deals since i was sure Allstate was covering my expenses. When this happened, I went to speak to the manager and was treated like complete DIRT despise my polite manner. This witch told me it's not her problem and if anything, i'm the one "who could go to jail", not her, and spoke to my parents as if they were absolute idiots (and these are folks who have their MD's), and hung up on them in the middle of the conversation. Despite the fact that i never wanted to sign up for the damn deal, she scorned at me, saying "the signature was there, and it doesn't matter what you want to say, i DON'T HAVE TO LISTEN TO YOU OR YOUR PROBLEM." Yes, word for word. Furious, I called my insurance company and my Allstate representative told me that it is illegal for a person to be insured by 2 car insurance companies at the same time, and that Enterprise rep should know better NOT to even mention their insurance specials or whatever they call them, if it's not illegal, then it is unethical. When Allstate asked to speak to Enterprise manager, she refused. My family filed a complaint against them to the State, got a letter from the board saying they will try to resolve this matter. Enterprise however, has ignored the state notice and apparently sent my files over to the collectors. I'm not sure why they have no intentions of resolving the problems. As of now, i am going to contact the regional manager myself and have Allstate write a statement about this matter. Perhaps Enterprise doesn't realize that customers don't need them, they need us to bring income to the company, and to get referrals. If this is how they treat their customers, then they should know they won't be getting my support nor referrals. I made a mistake of trusting a company i was with for years and finally learned about their unethical practices and unprofessional service.

A very disgusted GOOD EX-Customer

10/10/11

My experience with Enterprise was one that made me change my mind about doing any business with them. Not only were their employees rude, dishonest, and callus and disregarded anything I had to say but the manager was just as bad. No matter how high you go up the pole, they are just as bad. I will NEVER do any business with them again!!! I give them a -10 star. They also charged me twice on my credit card and denied it after my credit card company confirmed the two charges. Car was dirty inside and scuffs and scratches on car before I rented it and when I returned it they were acting like the scuffs and scratches were put on by me. I didn't let them get away with that. Be very, very cautious if you plan to do any business with them. Whatever happened to moral values and integrity. They were definitly not committed to keeping this customer for the long haul, as their commercial states. I guess the devil wonders to and fro seeking whom he may devour. Stomp him under your feet and shake off the dust and don't look back.

An embarrassed employee

10/8/11

Dear Mr Taylor, I have been with your company for well over 5 years. We are short staffed all the time, told to book, book, book, and hopefully the cars will be available. Customers are yelling in our faces or in our ears a good portion of our twelve hour days because the way that we are trained to run your branches. This business is $$ minded more than customer service minded these days. We get little if any assistance from our area, regional or general managers to help keep bad customer service issues from happening, as we know we will only get the blame from upper management, not the support. The complaints that I am reading on this site are not shocking, nor do I believe that they are inaccurate. There is only so much a person can take when given high demands with out the tools or incentives. I use to "bleed green" years ago with your company, until I realized that the only people you care less about, other than your customers... are your employees. I believe when your dad stared this company, he lived his founding values; in particular... Take care of your customers and employees, growth and profits will follow. It makes me sad to report that your founding values are a lie.

Assistant manager group 58
Kentucky

St Louis

10/3/11

Usually I have no problems with Enterprise but over the weekend I rented a car from them because my vechicle was getting fixed unfortunately my son got sick the day we rented the car and was in the hospital with pneumonia. On Monday I called Enterprise and ask them could they come pick the car up because I couldn't leave my son alone at home because he has asthma and has pneumonia.Enterprise told me they could not come get the car so I asked "What do you advise me to do"? Their reply was to bring my son out of the house and drop the car off! I said,"NO DEAL"!If he can not go to school because he is sick why would I take him out to go to Enterprise! I am so disappointed in Enterprise.......WHAT WILL BE THE OUTCOME!

Ms Phelps

9/29/11

Well I have a serious complaint about this company and I am still trying to get this matter cleared up. I have been calling and I sent letters and to know avail have I gotten any results. I had a rental for several months. It was paid on time until I went into the hospital in critical condition. This was something out of my control. The rental car that I had my so called pastor at the time kept and ran the bill up in my name. Mind you I had no clue as to what was going on I am in the hospital in critcal condition. I was in there for almost three months. They sent me a bill for over 900 hundred dollars have put this bill on my credit and refuse to clear the bill. Talking about customer service. I think everyone should boycott this compamy for their practices. I don't get any return calls and its hard to get in touch with anyone I have left messeages after messages and now I am trying to get all the way to the top. Know one will give me any correct phone numbers and the numbers I have keeps giving me to the same folks.

Theresa

9/29/11

In June of 2011 my husband rear-ended a vehicle; instead of going through insurance we went to the locate Enterprise in Raeford, NC to rent the lady he hit a vehicle for a week while hers was being repaired. First, the employee would not let us use a credit or debit card, we had to get cash, we paid for the vehicle and also the $100.00 deposit. It has been almost 13 WEEKS since this vehicle was returned & we have not received our deposit back; we went by there today and "Lloyd" told my husband he couldn't help us and WOULD NOT give us any contact information for Enterprise, I had to go on line to issue a complaint against the local company & HOPEFULLY receive my money back in a timely fashion.... I really am TRULY disappointed in your local Enterprise, as we are a small town and all business' are welcome here with open arms... however, I will NEVER use them again & will not recommend them to anyone I know...

teal

9/27/11

My insurance agent arranged for the car rental. When I returned the car I was given a receipt with zero balance owed as it was covered by insurance. Then later I noticed a fee on my credit card from enterprise. I have called twice and sent a letter and no one has returned any messages. This has been going on for month. Based on the other posts here I see that Enterprise adds many things on your card you are not expecting.

Michelle Yanek

9/27/11

I would not give them any stars! The Bridgeville Enterprise in Pa. is the worst experience of my life, a true nightmare!! I have to laugh every time I see your commericial, it's a joke. You advertise "pick up", -wrong. It's fraud to advertise. I started my on-line search in May for a rental for my vacation in September. In August I booked an Impala or a vehicle of that size for our trip. Three senior citizens, ladies,were driving to Hilton Head South Carolina. I inquired about a second driver. I was told the second driver only had to pay ten dollars extra per day. I was told pick up was not a problem. I had used this location before and had been picked up by someone from the rental agency. On the day of the departure I called at 0815-0830. I called because I wanted to make sure everything was OK. Pick up and start of the rental deal was 1200. Jeff, the person whom I spoke with at 0815 took all of my information, which he already knew being my reservation was already booked. He knew my address and that did not pose a problem. He said I will call you at 1145 and we will be there to pick you up. At 1145 Jeff calls and informs me that he cannot pick me up. He is not "allowed". I asked why he did not tell me this sooner and he said he did not know where my town is and it is too far from the office. He said he was too busy in the office to notify me. I asked to speak to the manager. She informed me she could not waste one and one half hours on pick up. It would only be 40 minutes. Regardless, this was a planned trip. I chose to use your rental agency. I am the customer. That is why I called at 0815--to make sure things were working on your end. I should have been told at that time your agency was unable to accomadate me. What a total lack of respect for the customer! The manager then called two other rentals that were not able to acccomadate us. One had a vehicle a step up from a Cobalt, the other was a SUV that she refused to give us for the price of what we were paying for. She did NOTHING to try to satisfy us. We drove in to pick up a vehicle, only to be informed that it would cost us four hundred dollars extra for insurance for my sister -in-law to drive. What happened to the ten dollars a day. YOUR STAFF is not only unknowledgeable regarding their job they are ignorant to mankind. We were given a Black Dodge. It was against my better judgement to take this vehicle because I felt a black cloud hanging over my head. The seats were dirty/stained with cigarette or burn holes. There were numerous tiny scratch marks all over the outside of the vehicle. The vehicle had a bad odor such as heavy disinfectant. I felt like I was riding in a drug dealers car. I drove home, parked in my yard and then backed partially into the garage to pack. The front of the car was sitting low at the agency, at my home the front end was up in the air. There was a crack in the front bumper. The whole front bumper was rusted. My brother looked at the car and made the statement, "that cars been wrecked before". Suddenly and amazingly, on the left front side of the car it looked like someone had taken a paint brush and swiped the car with it. This car never left my sight. I never hit anything and no one hit me. You tell me where the damages came from. I drove to the agency and was accused of wrecking the "wreck". Jeff, the person who initially waited on me should not be working with the public as he has a violent temper. He was screaming and yelling at my sister in law telling her she was not even present when we did the walk around. I work in the health profession and we do not treat our customers with such disrespect. Our patient is our customer. We are there to accomodate them. We work for our customer. I expected your employee to tell me at 0815 when I called that he could not pick me up. I expected them to tell me in August it would be four hundred dollars extra for an additional person to drive. Don't trap me into a vehicle that isn't suitable for trash-- let alone three senior citizens going on a well deserved vacation. Again, I work in the health profession and I will share my story with everyone I come in contact with. You are a RIP OFF!!!

Florence Daniels

9/26/11

Your Store located on Main Street in Jacksonville,Arkansas 72076. Evis is the manager of this store and you need to fire him. I called him this morning (I couldnt reach my husband on his phone) and told him I needed to talk to my husband because I have a medical emergency and I need the car. He did not tell me husband I had called my husband had to ask about it then he told my husband if he brought me the car he would be fired. He was going to go back to work after he brought me the car. This is not the first time or the only person who has had trouble with Evis. My father is elderly,I am his caregiver and his next of kin. Evis is rude cusses at his associates and drives company cars home all the time.

Louie

9/23/11

Today my wife went to the FAT (Fresno Yosemite Airport) to pick up her rental car to use. She was told that she could not use the Debit Card w/Visa logo on it unless she had a copy of the PG & E bill - We have used your services for years for our rental uses and we loved the service, but I tell you what, we will not used it again, not after what happend today. A lot of people do not use, want a major credit card and I don't understand what the big hugh difference it is to use our Debit Visa that deducts from our checking account. We use this because it is better to keep track of purchases and where the money goes. And we don't want or need a frickin major credit card!!! I think you guys should really rethink this new policy of yours before you lose anymore customers and that is my two cents worth!!! Not a happy customer!!!!

	9/23/11
SPACE FOR LEASE IN GALLERIA SAGE ROAD HOUSTON TX 77056 YOU CAN USE IT FOR (1)NEW CAR OR USED CAR DEALER OR (2) LIMOUSINE SERVICES OR (3)AMBULANCE OR(4) RENTAL CAR CALL MIKE FOR MORE INFO AT 832-483-1151

Nancy Morningstar

8/8/11

I was recently in Lexington Kentucy to help my sister after surgury and had a horrible expierence at the airport location. A few days after my sister's surgery and finishing chemotherapy she tried to rent a car. She had a economy class reserved and was told that it was not available and she would have to pay more for a larger car. My sister thought since she had a reservation, that the manager would work with her. To make a long story short, a Ms. Ashley N. Hutchinson manager of Lexington Bluegrass Airport Enterprise Rental Car, did not work with her and was very rude. My sister tried to use a debit card (even though she has credit cards) and Ms. Hutchinson apparently assumed my sister didn’t have any and asked for some copies of utility bills. My sister was very uncomfortable and actually thinks she was stereotyped because it was so weird from the beginning. Ms. Hutchinson even called security on her after my sick sister muttered one swear word.
Of course when security arrived and saw my bald headed sister, they immediately backed off, realizing she was a cancer patient. This manager was arrogant and rude and as such our business will no longer rent from Enterprise.

Mary Ann Howard

8/9/11

I called the Annapolis, MD Enterprise Car Rental at 1900 West Street and reserved a rental car for 8-8-2011. I was supposed to be picked up from work at 4:30pm by a rep from Enterprise. At 4:45pm, I began calling and inquiring about why I had not been picked up. To make a long story short, the employees could care less that I had not been picked up on time and insisted that someone was on the way. I work approx. 5 minutes from the Enterprise location and was never picked up. At one point, I was told that the car was outside my address...but no one was there. I was not offered an apolgy but made to feel that it was my fault. I am still upset over this incident.

Pamela Moise

8/9/11

As of today within three months, I did two drop-off at night. For both of them, a claim was filed for both nightly drop-off. The first drop-off, I rented a charger which a dent was indicated then a claim was filed for a dent above the exisiting damage. Second claim, a four inch dent on the front bumper, the nightly drop off isn't a good idea. I have been renting from Enterprise for years, out of those years, I did two nightly drop-off which I regret dearly. They have lost me as a customer.

richard holbritter

9/21/11

I have been checking your web site for two years,very good,clear to thepoint and helpful. All that just ended with your "NEW PAGE" Absolutly horrible. You type in your zip code and nothing happens. over and over again. Please check it out. I am looking to purchase a used GMC TERRAIN. You put in the make and model and nothing happens. Please help. Yours truly Richard Holbritter E-mail rich4163h@gmail.com

Jennifer

8/11/11

I recommended not to choose ENTERPRISE to all my friends ang family.. or who ever read this..I rented a car a month ago, and they asked me to deposit $50.00 for the gas..the car had half tank of gas, and need to return with the half tank of gas too..I returned the car with the half tank of gas,,I check my bank after a week if they give me back my $ 50.00, well, they said call back in a week..almost a month now I am still waiting for my 50.00 dollars..They told me insurance company who provided my rentalcar didnt pay them yet..ha ha ha..I told them that's their problem not mine, it was very cleared the $50.00 was for the gas deposit not for what ever about the insurance company..and the first person I talked too his name is (JAY) in Kearny,Springfield,Mo was rude..he hang up the phone while we were in middle of conversation, and he was not nice..they dont know how to handle thier customer...I called back again, somebody pick up the phone and their excuses was they have a problem of their phone..that was their excuses and I DONT BELIEVE themm they need to improve their customer service and other stuff...or the whole thing..I posted it in Facebook so that all my friends will be aware of this rental car company...I called their corporate office, well, you will not surprise, they are all the same..he ddint even ask me ..How can I help you..he transfered me to autometed machine..goshhhhhhhhhh..hope they will lost a lot of customer.. well, THEY WILL....if they will not fix all this problem...

Linda SMITH

8/11/11

I have been to your San Marcos, Texas office plenty of times, and I would like to say Brian does not have the cars cleaned out when he rents them to you. One time I got a car so dirty that I had to wait while they cleaned it after I made them look at it, I didn't even want to sit in it. This time the outside was dirty and water spots all over, when I ask if the office took any pride on the cars, he said that it was hot and the water spots were from the heat. My car does not look like that after I wash it, hot or not hot. You used to be the best, now your just like the rest.

Sharon Anderson

8/11/11

To Whom It May Concern:
I would like to commend the manager, John, at the Enterprise on 103 and Indianapolis Blvd, Chicago, IL. I called another Enterprise by mistake that opened at 7:30a, the office I rented from opened at 8am, however when I arrived, John was there early for a meeting. I had patients scheduled at 8:30A and I had to pick up my car from the auto shop. John graciously checked me in and took me to the shop knowing he may be late for his meeting. This was beyond the call of duty, but it really displayed giving "extreme customer service". I want to let you know that I will give John my business from now on and recommend his site. Thanks John!
Mrs. Sharon Anderson
Chicago , IL

A. Martinez

8/12/11

Back on May 11, 2011, I had a rental (Dodge Dakota) that was eating me up in gas. So, I returned the car to the Enterprise location on Hulen Street in Ft Worth, TX. They had told me that I would be picking up a Jeep, but there were some issues with my insurance company, so while I waited for those issues to be resolved, another customer had come in and rented the Jeep. I was then put in a Dodge Durango. I had left the the store that morning and already clocked in at my job by 9:30 a.m. A few weeks later, I received a letter from Enterprise stating they had gotten a red-light violation in the mail and records indicated that I was the driver. However, the car that had been photographed by the red light cameras was the Jeep. And, the violation occurred at 10:14 a.m. Not only was I already at work at that time, but I was in a Dodge Durange–NOT a gray Jeep. When I received the letter from Enterprise, I immediately contacted the number on the letter but was told that Enterprise Corporate offices state the claim is valid. So, I went to the Enterprise location to discuss the issue with the people there. They finally realized their mistake and told me that it would be taken care of. They said that when I received my actual violation from the City of Fort Worth, to bring it to them and they would handle it from there. I did as I was asked and took my violation back as soon as I received it. I was apologized to and told it would be taken care of. On August 10, 2011, I received another violation in the mail. I again took this one back to Enterprise on Hulen St on August 11th and was told that they would contact their accountants and would get back to me the same day. It is now August 12th. I have not been contacted by Enterprise, so I had to contact them. Again, I was told that I would be called soon and this would be handled. My fear is that this will turn into a warrant before it ever gets "handled." I am disgusted with the treatment and lack of care I have received in this instance.

Nancy Heidenreich (Scottsdale)

9/18/11

I rented a vehicle at the Denver airport the end of August for a week and two extra days. I can't begin to express how pleased I was with the service I received. Upon entering the rental office, it was obvious to me (a former Human Resources Director) that these people were enjoying their duties. They were courteous and smiling people..not the sort you often encounter in a car rental establishment. Abel assisted me with both humor (I like that) and grace. I was impressed from the gitgo! I had figured I would get a Toyota per the reservation. However, they were literally flying off the lot. I was offered a KIA cube-looking thing and I declined. I was offered a van, a truck, etc. Finally a Chevrolet rolled out of the car wash and I grabbed that!Abel did a "walk-around" with me, which I would have done anyway, noting a minor scratch. Abel presented his business card and offered his services, if needed, anytime during the week plus that I was traveling in Colorado. What a nice young man. He's to be commended. No problems with the vehicle and it was returned without a "hitch". The rate was the best of the bunch with no "catches or hidden add ons, etc). I have rented vehicles, both for business and pleasure for many years, and this is without a doubt the best experience I've had so far. I'll certainly go back when I travel to Colorado next year. Last year I rented from Budget (no need to hide the name). Their staff in Denver is awful..hardly acknowledge you at the counter. It was get em in and get em out. Thought they were doing me a favor when they offered an upgrade - after I declined the insurance. Later found that when they do that and upgrade to a SUV type vehicle, it invalidates your coverage. Bad people. On top of that when I returned the car, they claimed that I had dented the back bumper. At no time did they do a walk around. Said they were too busy, when I asked the day of the initial rental. Billed me for nearly $800 in damages. My insurance company handled it and "called them off" as this seems to be a tactic the insurance company has encountered in the past. Enough of that! One last word regarding Enterprise. Years ago, I was a Massage Therapist at a very fine spa in St Louis (my home town) and both Mr and Mrs. Taylor were my clients. What nice people! Also, I have purchased two vehicles from Enterprise with excellent results. I'll stick with Enterprise in the future. Thanks guys and girls!!

sanjay maraj

9/21/11

I dealt with joe ,jason and debbie of all three dont know who knew anything .I rented a land rover from joe on september 9 and returned it on september 21st .On september 10th I called joe telling him that the car was smelling of smoke he has spoken to my girl friend and told her to clean the car and they can issue a payment for doing that what we said was reduce the rate of the car to 50dollars instead of 60dollars which joe and jason said yes when returning they do not whats going on there managing skills are to hide .debbie keeps answering you are put on hold for 25minutes then when you get joe he hangs up then debbie says to call after 530pm whgen they left for the day.My personal advise is do not rent from this location they may hide from you

Terry

9/20/11

I had a rental car from Enterprize while my car was being repaired, and had several issues I would like to report. The first car they gave me had an expired inspection sticker. I called the local office and they said I could bring the car back by. I told them they would have to brin me a new car since it was their mistake. The agent told me on a Friday evening I would have to wait until Monday. I found out later they were open on Saturday and could have switched the car then. A couple days after I used the next vehicle, I noticed that the tags were expired on it. I never thought they would have two blunders to the same customer. Oh, but I was wrong. Looks like Enterprioze is using illegal cars oro their business.
Not too happy. I would upset if I get pulled over by the police for Enterprizes's mistakes. Just Lucky I have not been!

Dave Adkins

8/15/11

I recently called the DFW Airport location, Ask the guy about a rental for some elderly folks because there was NO rental avalable inFt. worth, the guy was Nice( BUT A LIAR)He told me A credit/Debit card was fine, I traveled 50 miles to go get them where their car broke down , went to that location on my lunch break to find, YOU need a major credit card, to rent, they got a car at another agency for $385.00 more money, they are on a fixed income, I guess it ok for your company to put the screws to hard working retired senior whom contributed to this country so that you could latter profit off them.. Dave 682-518-4477 Someone needs to call me in 72hrs , I will take this public, internet and news worthy station nationwide, Thank You so very much for your attention in this matter

Cornelius Williams

8/15/11

My rental experience was terrible i rented from enterprise horn lake location customer service was terrible i was hung up on when i called to complain about the brakes on both cars i rented wasn't reimbursed for my inconvience and was lied to about a replacement car.I have never had such a bad experience. Never rent from here unless you want to die while driving an unmaintaince car that could have killed my family and i twice.

Christine McNamee

8/17/11

My one and only rental experience with Enterprise yesterday was a complete nightmare. I needed a car for one day due to car being repaired and Geico was great but the rental experince was a nightmare at the Philadelphia Auto Mall location. After the agent called me and we agreed i would pick it up at 5pm when i arrived it appeared a big surprise which was ok. Then when we walked outside to look over car he requested i look it over and then when i wanted to note damages such as scrathes & dings in the process of writing he informed me NOT TO Worry only major damage. Now on return he changed his whole tune looking at little dings and questioning everything which was the same agent. It was like being in the twiglight zone & he eveb went & got the manager who was now going around & touching every scratch & ding. when i attemtped to question this complete ruse woman she tells me to go inside. Note i had the car for less then one day and it sat beside my house.Total 13 miles. When i come to work & explain to coworkers they are then telling me it is a big scam at Enterprise & she had the same experience and would sooner ride a bike then take another car from your company. Looking back the agent while handing me the keys did ask how much my deductible was on my auto policy. Why did the agent discourage me from make notes on my contract to then turn the whole situation on return?? I really feel i was treated abusively & would like to speak with someone from corporste & feel i am entitled to a apology from the rental location.
Please contact me at 215-241-3773.Thank you Christine McNamee

Lorraine Denaro

8/18/11

Yesterday I called the Hamden office and was quoted a price for a compact car of 36-39.00 per day. I went there this a.m. and was quoted a price of over 62.00 a day. The reason: The price fluctuates and it is summer. Wasn't it summer 18 hours EARLIER??? What a total rip off. I had no choice but I will never give them my business again, and will open my big mouth and complain about them to Wallingford Subaru who uses them for loaner cars when I have my car serviced.

DR . DAVID O'CONNELL	8/20/11
I SENT A LETTER OF COMPLAINT TO THE ENTERPRISE CORPORATE OFFICE.THEY LEFT ME STRANDED WITHOUT COMNG TO PICK ME UP AT MY HOME.I CALLED 4 OFFICES IN THE READING,PA. AREA AND IN LEBANON,PA. ALL CLAIMED THET WERE BUSY/UNDERSTAFFED AND DID NOT FOLLOW THROUGH IN CALLING ME BACK.AND THIS COMPANY PRIDES ITSELF IN CUSTOMER SATISFACTION!!THE COMAPNY WHO "PICKS YOU UP"!!

R Ferro

8/22/11

I recently had very poor customer service treatment by the Middletown Rhode Island office. After I had returned the rental car on July 5, I received a phone message at my home that there was damage on the vehicle that was not noted on the date of pick up, and requesting how I was going to handle payment for repair of the damage.When I returned the call the office was closed for the day.

Details: Per the vehicle return instructions from the Middletown office, I had left the rental car at the repair facility that repaired my car, for them to pick up at their convenience. I noted NO damage that was not already documented at pick up time. The very next day I went to the office to see the alledged additional damage,and the vehicle had already been removed from the lot with no opportunity for me to see the alledged additional damage.

My stated concerns in my appeal on the matter were completely ignored by both the Middletown Office and the Damage Recovery Unit. All I received was the invoice from the body shop and request from the DRU for payment. This incident demonstrated a clear lack of sensitivity and concern for the customer by both the Middletown RI office and the Enterprise Damage Recovery Unit. Needless to say I will never rent another vehicle from Enterprise or any of its partners.

As a minimum,your response would be appreciated.

Greg Graf

8/22/11

1) A year ago I needed to rent a small truck for about an hour. Enterprise only rents for the day, not by the hour. I was charged $80 for the rental of the vehicle for the "day", and I put $6 in gas into it. 2) I was in a small fender bender with my wifes van. I contacted my insurance company and, while the van was in the shop, contracted Enterprise for a rental car. When my wife returned the rental car, the representative did an inspection and found a $1K "scratch" under the front bumper. It was kind of hard since the car was barely used and never scratched. There was no report from the prior renter, and Enterprise has charged us. Just like U-Haul, I will never use Enterprise again.

Josh	8/23/11
I work for orlando branch and is one of the biggest location and the salary rate sucks!! With all the money u guys make u pay a miserable wage... And in top of that u want mora and more from us!!! U suck!!!!!!

patty Lawlor

8/24/11

My husband and I wanted to rent a car from your fitchburg office to travel from central Mass to Great Lakes Illinois. We expect to be making this trip at least 4 times a year for the next 3 years. Our son is stationed there with the Navy for 3 years. We felt renting a car would give us more peace of mind. If the car broke down for any reason we would just get another one and be able to continue on with our plans.

The ordeal that we went through with mis informations from phone call to phone call was completely rediculous. So much so that we said to hell with this and went out and bought a new car. So Enterprise has lost out on at lease 12 2week rentals.

In our opinion, not a very good business decision or as my husband likes to say "just another career ending business decision.

Greg Harris reservation# sj9bqg	8/24/11
Why let me reserve a car at location? I put my work truck in the shop yesterday only to show up and the truck I reserved is not there and they tell me they have no vehicles? Why wouldn't someone call & say they don't have vehicles to rent?

Edwina Brock

8/25/11

I think that corporate should get very serious about these complaints, because enterprise is not the only car/rental/sales in the game, if people pass their experiences on to other people, friends, co-workers, family members that may be interested in renting or buying enterprise could be losing out on a lot of business.

My problem is I purchased a 2008 Saturn from Enterprise in Farmington Hills, MI, I purchased the car June 23, 2011, check tire pressure light continues to come on. Today will be the 5th time my car has either been taken in by me or they picked it up, one point they called and stated the tire pressure light is on because of a faulty back tire and I paid $110.00 for another tire, I had the car only 2 weeks at this point. Then another issue with GAP insurance, I purchased through Enterprise then I cancelled to come through the credit union (finance company) come to find out I already have GAP Insurance with Michigan First and Enterprise either don't know how to go online and get my money back or just ignoring it. I most likely won't do business with them again, or refer anyone to them.

Very Dissatisfied.

James Porter

8/30/11

on 8/10 rented a car from Enterprise at 12510 Telegraph Rd, Taylor, Mi. #1 complainant
the Map shows that they are close to I-94 but it is 4 to 5 miles down the road.
#2 the car was not ready and had to wait a long time (I rented the car in June) Why
did I have to wait so long? the car was NOT CLEAN both inside and outside #3 the e-mail got showed I owed $419.84 but the day I got
back home their was a call telling me my bill was $465.71 they added airport fees on it
and I got it 0ff of the airport so I would not have to pay the fee. This was the second time we have has trouble with Enterprise and the last time we will ever use you again .

John	8/31/11
TERRIBLE - MANAGER AT LOCATION 65-20 METRO AVE, MIDDLE VILLAGE DOES NOT HAVE ANY RESPECT FOR CUSTOMERSVERY POOR COMMUICATION AND WORKING WITH CUSTOMERS.

jake	9/1/11
YOUR COMPANY SUCKS NO RESPECT AND NO CUSTOMER SERVICE BUNCH OF LOSER LACK OF LEADERSHIP

Lorraine Moreno

9/1/11

I have been a customer in good standing for over 2 years. First because of the attentive, polite, and cooperative service I was receiving from your Victorville branch.I was given a very good rate on a long term rental and after 2 years the previous staff were wonderful. After moving to their new location things began to gradually change. Yesterday I had the most horrible experience. After returning the vehicle to renew my contract it was discovered that there was a dent on roofs left passenger side. I was informed that they would need to file a damage report. I have no idea where this dent came from but I understand that it needs to be repaired. After being informed that I had to pay a deductible of $250.00 I would also be charged a new deposit of $250.00 plus the balance left on the previous contract of $127 appx. I informed the branch manager Ms. Penni Hawkins that I couldn't pay that all at once and if she would work with me. Only because I had a previous situation where I did not have the money to cover my deposit and was told no problem because I was such a good customer, and it was paid as agreed. Ms. Hawkins was rude, condescending,to the point that before all the customers waiting there accused me of damaging the car. I quote,"You damaged the car." How dare she accuse me of something that I didn't even know was there. It was humiliating and embarrassing! I am a professional in the field of education and have never been treated with such disrespect! I was in the midst of signing off the previous contract and was so upset by this treatment I refused to finish signing the papers. That is when she informed me that I cannot receive a ride home if I don't finish signing the papers because they were legal documents and I had to sign them. All of this she now denies saying!
I am a 55yr.old Diabetic with Fibromyalga and Rhuemetoid Arthritis and I walked home in the heat of the High Desert of Victorville.Because of having to walk over a mile with slopes in such heat, I arrived home with such pain and swelling in both my feet and hands. After phoning her today to inform her I will be filing a formal complaint she denies ever saying that they would not take me home. LIAR! I'm so angry at how I was treated. I am seriously considering informing my local news so that they can investigate the treatment of customers at this Enterprise. It is such a shame that people don't seem to matter and a good paying customer can be treated so poorly. Now that I have read all of the other complaints from other customers nationwide I want you to know, I will not sitting still for this type of treatment. I will follow through should there be no action taken by your company to resolve this situation.

Ms. Lorraine M. Moreno
13580 First Ave.
Victorville, Ca. 92395
909-764-9000

Jennifer

9/2/11

Horrible experience. I was in need of a rental car due to my car needing a longer stay at the body shop. The auto body shop ABRA offered to pay the rental car service over the weekend so I would not be stranded. I arrived at Enterprise on Friday evening 8-26-11 at that time I spoke with the manager Bryan and met the assistant manager Nick. They both commented on how I would not be charged anything and that ABRA contacted them and would be taking care of all the cost. They then asked me for my credit card for security purposes due to me being the one that would have the car in my possesion. I hesitated, but was assured it would not be charged. The car was returned to Enterprise on Tuesday 8-30-11, and that is when the nightmare began. It was immediately brought to my attention that the entire rental cost was in fact charged to my card so I contacted Nick at Enterprise to make him aware of the charge and that it was to be charged to ABRA. He apologized and assured me the money would be back in my account immediately. It is now a week later and I'm still out the money and I'm getting the run around by Nick. He has said the situation is out of his hands. I guess that's their way of saying, "you just got screwed by Enterprise".

NORTH COBB
614 COBB PKWY S
MARIETTA, GA 30060

Amanda Rushing

9/12/11

I am not a customer but I am a relative to a person that works at an Enterprise on 6249 South Padre Island Drive, Corpus Christi, TX. I am very irritated about how they treat the people that work there. The manager Adam and area manager Chris have been giving my relative the biggest run around I have ever witnessed. There is a girl that works there that has the biggest attitude and dresses VERY VERY unprofessionally. As in I can see down her shirt from across the room and I can see her underwear through the dresses she wears. When my relative brought up the issue to the area manager right after a sexual harassment meeting. Area manager, Chris, has done NOTHING about it even though he has witnessed it himself. She also disappears from the store for hours and won't tell anyone where she went. I believe she has not gotten fired from this store because her and the manager Adam are having an affair together.

After over a year of working at the store my relative went to Adam for a pay raise. Adam would NOT give him the time of day and kept telling my relative to ask him later. VERY UNPROFESSIONAL!!!! After a couple of months of asking, Adam finally set a meeting for them to discuss the pay raise. After about 3 months of waiting for a yes or no, Adam then denied my relative the pay raise.

Then my relative went to the area manager, Chris, and asked if he could send a worker from another store to help out a little bit with washing cars since my relative has been working alone for almost 2 years. Then the area manager, Chris, then gave him the biggest most stupid excuses I have ever heard. Chris was basically saying that nobody wants to work at that store because the equipment doesn't work and the store is always disorganized.... Hmmm maybe Chris should do something about that since he is the AREA MANAGER!!!! So now my relative is working alone and working with broken equipment and non of the managers can do anything about it? I don't get it!

All I am asking is for someone from corporate who cares about their employees to stop by this Enterprise store and whip management into shape. I am tired of seeing people transfer or quit from this store because of the people that manage it. I do not want to see my relative struggle or come home upset and angry anymore. All because nobody seems to care or be able to do anything. Here is my number because I am very interested in pursuing any sort of action that I can to get corporate to do something about their management. (210)782-0109.

Charles Graves

9/13/11

My complaint is i have E-pass and when enterprize sends you notice and you try to call they keep hanging up at 1800-935-0112 of course i am not going to keep trying to get through ,so what i should have paid was $5.00 came to $25.00 and now again samething want to hit my card, when you send out paper work ADD ON THE VIOLATION NUMBER THAT THEY SEND YOU and its taken care of.
i just got hung up again by a person named Chris at 18009350112 9/13/11 12pm This is crazy invoice E8715517

Misty Lafon

9/13/11

WE rented a car online to pick it up on Sat. Aug 5th. we called to have them pick us up from our house we got to enterprize at 10:00a.m she put us in a car that we got 2 blocks away from store and had to turn around and take the car back the tires were going flat and would not hold air. so we go in there and told cristi and see said well we dont have anymore cars. then she said oh one just came in she didnt clean it nothing so we walked out there and i sean on the window that the tags were out and had been for over a month. I asked cristi about it and she said dont worry about it they give us a month so she was just going to put us in a car that was not leagl to drive on the streets. we took it back it was almost noon we told her is there not a nother car that has good tags and she said let me see if the tags or over here with the other ones she asked to see the keys to match the lic. plate # up with the tags she said here it is went outside took old ones off and put the good one on to come to find out when we did get pulled over the tags did not go to that car.if she was in such a hurry to get out of there and didnt want to help us we could of went somewhere else so we went home i called enterprize to see if they could bring us another car and all she said was oh ya i herd about that . ok well we waited and i called corp office they got ahold of the manger and a week later they brought us a nother car. but still charged us for that week plus the basic ins. they had a 200 $ dep. and called and said they need more of a dep. that was fine we said go ahead and charge our card.well a week later looking at our bank statement they took another 500$ and tryed 2 times before that to run card so had to put a stop on them trying to run the card it was charging us everytime it was declined all they had to do was call us and ask if they could run the card instead they ran it when they wanted to so now they have a 1000$ deposit and they are saying we owe 700$ and if we dont bring it in before noon they were going to file charges and file theft of serves. ok thats great but what about the week the car just set in our driveway because we could not drive it cuz the tags.and had to pay someone to run us around and to leave a mes. like that on my mother voice mail.

Nilou

9/14/11

To whom it may concern,
You need to train your managers in customer service. I advise no one to rent an enterprise rental car from the branch located at 1592 Spring Hill Road, Vienna, VA. The staff only want to rush you through check out and when you return the car they want to charge you for all sort of things!!!The manager extremely rude, lacks customer service, does not care, to excited to charge your credit card that does not even look at the paper work correctly, to at least charge according to the paperwork. In my case the insurance company had taken the responsibility and it was stated on the paper work with claim number. The manger was only excited without permission to charge my credit card twice, one for damages that my insurance is looking into, and one for days car was rented, that you were not responsible and it was stated in the paperwork.

Gary Hernandez	9/6/11
C.J. Stacehecki rocks at Enterprise at the Detroit Airport....!!!

Renate

9/10/11

My husband and I rented a car from Enterprise, Richmond Highway, Alexandria, VA today. Due to recent flooding in this area many customers were in dire need of a vehicle. In addition to the usual increase of business on Saturdays, the place was buzzing. Ian, the office manager, was the only person to answer the phone, assist all customers and instruct personnel on various issues like getting incoming cars ready for the waiting customers. I just want to take a few minutes to thank Ian for his professionalism, knowledge, patience, friendliness and ability to handle enormous stress with such ease and eloquence. It is because of people like Ian that make customers come back for more business. Thank you!

George R. Graeff	9/7/11
I have NO NICE WORDS for YOUR SALT LAKE CITY AIRPORT LOCATION> YOU ARE VERY LUCKY!!!!!I'M KEEPING THIS CLEAN.

Michael Wagley

9/7/11

Today I returned my rental car and was picking up my car that had just been finished being fixed. They parked my car in handicap parking. I said, "I need to hurry up and move my car it's parked in handicap and I don't want to get a ticket." Employee said, "Oh it's okay we park cars there for hours, it will be fine." I replied back to her, "No I am offended I have a handicap granddaughter." Employee replied, "Oh well we move them." And I said back to her, "No you just told me you leave cars there for hours."

This is unacceptable to handicap people and should be recognized by corporate!

Location: Chino, CA
Employee: Janice Tria -Rent-A-Car Division
Assistant Branch Manager: Pamela Cruz -Rent-A-Car Division

8/25/11

I have been renting cars from Enterprise for the last 17 years. Other than the usualbeing assigned cars low on gas, I have never experienced such BAD service at th Yuba City Office like this time. I was assigned a volkswagon Jetta; it was and is FILTHY. It is dirty inside out with sand in the trunck. Then the new Manager BRIAN proceeds to inform me that the reason why he the manager there is because the former manager did not know how to run the office. I told him that I did not need to know all of this. I have given Brian plenty of time to have me picked up and at one point he gave the driver the wrong address; anothertime he forgot all together. So I stopped renting for 3 months from this office to come back to worst service! If your going to charge outrageouse prices at least give me a clean car!
All this to say that I am very disapinted in your service and I just found anoher company to go to!

Nanette Mosley	8/25/11
Was enterprise forever now enterprise no more. After being told a car was being delivered, 4 hours later I called to be told the had no economy cars in stock and didn't know when they would get one. I asked did they check other stores to which

Lynda Cordova

7/5/11

I rent from Enterprise fairly often and have always been happy with the cars, the staff at the local Enterprise store and the pricing. I rented over the weekend of July 1st, returning it on the 5th. As always the car was marvelous, the staff friendly and helpful. I was surprised when I returned it though, to be told that my entire deposit of $300.00 had been used and I owed $24.34 more. That was unexpected, as by my calculations no more than $230 to $260 dollars should have been used. Certainly $300.00 as compared to the $167.77 that was on my confirmation of order is a big difference. Please understand that I am not disappointed with the rental and if the charges were correct I have no problem with them, but it seems odd to me.

7/6/11

I am very upset at the treatment my daughter is getting from the Orlando Airport Enterprise. On May 24th she was hit by a Enterprise car and still to this day can not get ANYONE to even talk to her to get this taken care of. She has been without a car and is out of town in the College Program with no way to get around.You would think the least that could happen until her car was repaired would be that a rental car was provided!!! To top it off her program ends August 12th and her car is not in working condition now. I would like to think that this has been a misunderstanding and all will be handled before its time to for her to come home. You can best believe if it's not I will spread the word wide and loud about the service we received from Enterprise!! Just asking for you to make it right!!!!!

lewis

7/9/11

I WILL NEVER AGAIN RENT A CAR FROM ENETERPRISE AGAIN, NOR PURCHASE ONE,,.. MY INCIDENT AT HAZELWOOD,MO ,, OFF OF DUNN ROAD OFFICE WAS SOO BAD THAT IM CONSIDERING IN FILLING COURT PAPERS FOR SMALL CLAIMS,,.. I RESERVED A CAR FOR 3PM,, AND THE CUSTOMER SERVICE ATTENDANT TELLS ME I OWE A FINE FROM 2006!! THEN HE TELL SPRINT,, MY WIRELESS CARRIES WHOM IM WITH,, HE NEED THEM TO FAX VERICATION PAPERS SO I CAN RENT A CAR AS IS SPEAKING ON THE PHONE TO THEM ISNT ENOUGH1!! I WAITED FOR A HOUR IN A HALF FOR A CAR,, AND NOTHING HAPPEN!! NOT ONLY DID I HAVET TO PAY FOR A RIDE TO WORK,, BUT HE INCONVIENCE ME WHILE HE LAUGHED THE WHOLE TIME!! NOW I UNDERSTAND WHY YOUR COMPANY IN ALWAYS UNDER FIRE OR HAS A CLASSACTION SUIT,, WELL HONEY,, YOU JUST GOT YOU SELF ANOTHER ONE,, MY THREE WITNESESS COULDNT BELIEVE THE TRAETMENT WAS GETTING,, NOR WILL ST.LOUUIS COUNTY JUDY WHEN HE VIEWS THE TAPE!!

ted	8/7/11
Sioux Falls SD now has a new $75 max "excessive filth" billing policy for returned cars. Its clerk will define "excessive filth."

Local offices engage in fraud

8/7/11

We rented a car to drive to Michigan from Pennsylvania and when we returned the car, the rude and conniving employee told us that the car had roof damages, and was claiming 2000$ from us. The damages were not even visible to us, and the whole process was nothing short of mental harassment and a fraud. They were trying to make us scapegoat to other damages in the car.

This is very had and disturbing. I dont know what step to take next, but clearly this is a big fraud.

disatisfied in texas

7/11/11

I was charged a 50.00 fee, which customer service said was against policy. then they tried to bully me into taking the LDW..."even if you have insurance, we will come after you..." no kidding. Oh yeah the 50.00 fee was charged for me bringing the car back late on 7/13/11...its ONLY 7/11/11 NOW!!!!! How would he know this? Enterprise is a joke...Ill call corp tomorrow and get a area mgr number...also notifying the ins. company and the state.....these guys do what they want, and Ill be using another car company and passing this to as many people as I can.

Rich Hanson

7/14/11

I am a concerned customer and father-in-law. My son-in-law was employed by National
Car Rental for approximately 12 years. Enterprise aquired National/Alamo so he then
became an Enterprise Car Rental employee. Enterprise has a written policy that no
agent is permitted to write up their own paperwork for a rental vehicle. National
let it slip and Enterprise did not in this instant. Someone reported him and he
was called in and was fired without any discussion. He made a terrible mistake. My
concern is that he was fired without any consideration to his real character. He was
honest, hard working and very dedicated to Enterprise. He was well liked by his
co-workers at several locations including the Mpls/St.Paul, MN airport, 3M site in
Maplewood, MN and the most recent at Cty Rd E, White Bear Lake, MN. He is the most
kind, gentle, calm and loyal person I know. He goes out of his way to help people
without any interest in recognition. He drove a special a distance to meet and be
fired by someone he had never seen before. It seems reasonable that Enterprise
would consider his work record and discuss the mistake. May be some unpaid time off
or a demotion. Maybe a very stearn warning and reprimand. He made a mistake, but
given his record I believe he deserves a second chance. I am very dissappointed with
how this was handled by Enterprise. They have devastated this person and his family,
my daughter and two precious grand sons dear to my heart. So far he has been denied
unemployment compensation. It looks like concern for others has become a thing of
the past. Who cares if someone else is suffering? Thank you.

Philip B

7/14/11

I made a booking on-line from Australia for a week's car rental From July 2, 2011 from the Rohnert Park, CA, branch. When I arrived I showed them my International Driver's Permit.

The lady (Amanda?) doing the booking said very abruptly "I can't let you have the car, it has to say 'Licence'. I said I'd been renting cars internationally for 20 years based on the same type of Permit document, issued by the Australian Government. She then rang her "manager" saying she had a customer with "this permit thing with lots of pages". The manager also would not allow the rental. My sister pointed out where the Permit stated it must be accepted as a Licence. Another call to the "manager" who then relented.

I later checked on the Enterprise web site...it states;
International Renters (Renting in the US or Canada):
License must be issued from the Country of Residence.
License may not be expired.
International Drivers Permit required if the License is not in English.
Must be inspected at the time of rental.

My documents I provided complied 100% with these requirements.

When I returned the car at the end of the rental period, I told the lady on duty (different person but same abrasive attitude) that perhaps the hiring staff at Enterprise should brush up their knowledge by reading the rules stated on their own Enterprise web site. She said "we don't look at our web site." Her assistant looked very embarrassed and rightly so.

I've rented many cars over the years and never had such rude and ignorant treatment. The two people at Rohnert Park (and their "Manager") are a disgrace to Enterprise's business.

danny mathis	7/16/11
Don't miss a toll, had my I pass in the car and it missed one 40 cent toll. Enterprise charged me a 15.00 dollar processing fee. What a bunch of thieves!!!! Any body but enterprise

mr john twillie

7/16/11

on the 16 of july i called to rent a car at the enterprise rental company in slidell and they told me they could not pick me up because they only had two people in the office working ,they wasnt very busy i think one of them could have come and pick me up so i could rent a car,the guy trhat answered name was michael and he put me on hold so he would run out of time so he wouldnt have to pick me up and then the young lady that was working with him told me i had thirty minutes to get there and they couldnt pick me up because they only had two people in the office,i thought it was enterprise policy to pick up there customers if they didnt have transportation,i really think those two people should be fired because its not only causes enterprise to loose money ,but it makes your company look really bad ,and it just told me that you dont stand by your policies and i dont know if i could ever trust in enterprise at all ,and i would not recommend people like that to any company or buisness are my family members ever,so please give me a call if you want at 1-985-288-5041 my name is john twillie. i would report them usually to the bureau but i wanted to here from you first i take stuff like that very serious because i depended on that ride and enterprise fell through for me,very disappointed i have used enterprise plenty of times before and never been this disappointed.

Jacquelyn Ballard

7/16/11

I was involved in a auto accident and rented a car June 24, 2011 from the Enterprise Office in Houston located on Travis Street, with no problems. Service was excellent. Two weeks later I called and made reservations at the 1406 South Loop West location. I was asked to bring a check stub and current light bill. I explained the City of Houston is paperless and only do direct deposit, and the reservationist stated I could bring my bank statements which would have record of all direct deposits and i agreed. Once arriving at this Enterprise location I was told the bank statement was not accepted. The Enterprise representative name is Jimmy and his customer service is less than professional. This is one of my worst experience with a Rental Car Service.

Quiona

7/16/11

I don't have a question, but I am beyond disatisfied with my last encounter. My reservation was for 7/14/2011. I was told to call at 4:30 to the mt. Zion branch as a reminder, which I did for pick up at 5pm. The rep didn't pick me up to until 5:52pm. Once I got to the branch I waited an additional 25 mins to get seen. I had a free upgrade, which I told the rep when making the reservation and at the time of the reminder. They had no car for me on the lot. At this time the office was closed. Nicole had to call another branch off forrest pkwy. Cody from forrest pkwy and he had 2 ford escapes, which he let Nicole know that he was going to leave the key in the car. Nicole drove us over there and the keys weren't in the car. Nicole cont'd to call Cody and after many tries she reached him and he was in buckhead. He arrived at the forrest pkwy branch at 7:10. All this time we are sitting in the car waiting. The car was filthy inside and out; therefore Nicole washed the outside and clean the inside BY HERSELF. We didn't leave enterprise until 7:45.
The only good thing that came out of the enterprise experience was NICOLE. This makes me think about going back again. This was not worth $300 plus. HORRIBLE!!!!!

Q.G. UNSATISFIED!!

7/16/11

HORRIBLE SERVICE!!!

I am beyond disatisfied with my last encounter. My reservation was for 7/14/2011. I was told to call at 4:30 to the mt. Zion branch as a reminder, which I did for pick up at 5pm. The rep didn't pick me up to until 5:52pm. Once I got to the branch I waited an additional 25 mins to get seen. I had a free upgrade, which I told the rep when making the reservation and at the time of the reminder. They had no car for me on the lot. At this time the office was closed. Nicole had to call another branch off forrest pkwy. Cody from forrest pkwy and he had 2 ford escapes, which he let Nicole know that he was going to leave the key in the car. Nicole drove us over there and the keys weren't in the car. Nicole cont'd to call Cody and after many tries she reached him and he was in buckhead. He arrived at the forrest pkwy branch at 7:10. All this time we are sitting in the car waiting. The car was filthy inside and out; therefore Nicole washed the outside and clean the inside BY HERSELF. We didn't leave enterprise until 7:45.
The only good thing that came out of the enterprise experience was NICOLE. This makes me think about going back again. This was not worth $300 plus.

vERNON bARNES	7/17/11
I HAVE APPLIED FOR WORK AT ENTERPRISE HERE IN KINSTON N. C. FOUR TIMES IN NINE MONTHS READY TO GO TO WORK VERNON.BARNES0808@GMAIL.COM TELL ME YES OR NO

Bill	7/19/11
Another horrible experience renting the car. From the poor customer service to coming back and have them accuse me of damages and submitting claims to my insurance. Make sure care is shiney clean when you get because it can conceal impressions and when you get back bam. Very rude, condescending, arrogant people ... I recommend never using enterprise.

Phil

7/20/11

I have had 2 very negative experiences with Enterprise, one on the East Coast and one on the West Coast. With my experience on the West Coast I had reserved a 7 passenger van 2 weeks in advance. We were doing a road trip with 5 adults and an infant. I called 1 week in advance and was assured the requested vehicle had been reserved. On my way to the office that morning I received a phone call that they did NOT have a vehicle for me. I continued to the office as I had people waiting at my house for me. I had a heated argument with the manager about the poor service I had received. His solution was to give me two vehicles for the cost of one. I explained to him that if I wanted to do this we would simply take the 2 vehicles we owned - that the purpose of the 7 passenger van was so we could all travel together and not have the cost of double fuel expenses, We ended up traveling 15 miles north to pick up an SUV which seated 5 and cost us additional time.

Our East Coast experience was very similar. We went into Enterprise on Friday morning to reserve a standard class vehicle for Monday morning. We were told we would receive a blue Ford Fusion (our initial request had been for a Fusion) that was due to be returned that (Monday) morning. When we got there the Fusion was not available but would give us another vehicle in the same class - a Kia Sorrento. While the clerk was doing the paperwork for that another clerk gave the Sorrento to the customer they were assisting. I ended up with a Kia Forte and was told it was the same class as the Fusion! Because of the time factor and my need to get on the road I accepted this. Upon entering the vehicle I noticed a stain on the front passenger seat and reported it to the manaager, not wanting to get charged for the clean-up. The vehicle has only 1/2 tank of gas and I had no time to wait for a fill-up.

The manager said to speak with him when we returned the vehicle, assuring us he would take care of us. He even went so far as to check his calendar to be sure he would be avaialable. Needless to say, when we returned the vehicle he wasn't there.

After 2 such negative experiences we would be hard pressed to use Enterprises again.

Robert Huber

7/20/11

EXTREMELY POOR SERVICE ALL AROUND AT TUNICA AIRPORT LOCATION.

Dear Enterprise Corporate Manager, my recent experience at the Tunica Rental Facility at the Tunica Airport has turned me off from the idea of ever using Enterprise again.

After getting a flat tire with in 10 mins of leaving the airport, I had to wait for road service. $70 or so was added TO MY BILL FOR THIS!!! I was told by Manager at airport office I would get the tow truck fee taken off my invoice and a little bit more for my trouble on 7-1-11.

I got home and as I had figured your office people were either scalping me or are incompetent cause they put through the full charge including the tow truck charge and neglected to deduct my 10%coupon.

I called and spoke to Courtney on 7-12 and after bickering with me and 1/2 accusing me of causing the flat tire, she would credit my account for $126, which I thought was not enough but was not ready to fight it anymore.

A week went by and of course no credit appeared in my account. I called back again and spoke with Randy who said he would put the $126 credit through to my account right away.

Today I check and only a credit for a lesser amount was put through.

We have 2 choices here, I can either be issued another substantial credit for all my trouble soon or I can put into action a plan of contacting the Attorneys General of MS, MO and IL as well as the BBB of all 3 states. Also I will leave negative reviews of my experience on about 5-10 websites like Trip Advisor.

I was going to let it go, but now that I was shorted on my refund, a hornets nest has been stirred up.

Let me know soon your decision, a non-response will result in my plan in 3 days hence.

Robert Huber
986 S Chippendale Dr
Bartlett, Il 60103
630-372-6338
hooglesnorpus@comcast.net

Bill Tobey

7/21/11

Well, it is now late July and I have not had a courtesy of a response.

Would someone please get back to me & refund my money..

Bil Tobey

Thank you again for your message! Please keep this copy of your inquiry for future reference. To update or cancel your question, please provide your email address on our support site and click on the "History" tab. We sincerely appreciate the time you took in contacting us. We will be with you very soon.

To access your question from our support site, click here.

Discussion Thread
Auto-Response 05/07/2011 01:08 AM
Thank you for contacting us.

Complete customer satisfaction is our number one priority and we appreciate your feedback regarding your recent experience with us. Your message and information has been sent to Randy Hendershot our Regional Vice President, and someone will be contacting you shortly. If you would like to contact us directly, call 916-787-4500.

Thank you, and we look forward to hearing from you in the future.
Customer By Web Form (William Tobey) 05/07/2011 01:08 AM
On 4/22/11 I rented a car at the Fulton Ave, Sacramento, CA location for one day. Late that evening I dropped the car off & locked the keys inside on purpose, you certainly do not leave a car unlocked in this neighborhood.

The next morning I get a voice mail saying that I had left the car locked & that they did not have another key and would have to charge me for a locksmith plus the length of time the car was not available to rent.

As I remember the daily rental was 39.95 plus 12.00 insurance approximately 52.00 plus tax & fees. My account was charged over 156.00.

First, I was not informed that I shouldn't lock the keys in the car when I dropped it off. I had no idea that i shouldn't lock the keys in the car. i couldn't even imagine that you wouldn't have had a 2nd set of keys

Second, it is inappropriate I am charged for your lack of a 2nd set of keys.

Please credit my account accordingly.

Don't ever ever EVER rent from ENTERPRISE

8/5/11

So first I got in a 'nothing you can do' wreck and tottaled my truck got sewed and got hurt really bad. Finally got home and spoke to my car insurance adjuster. Me and my husband have to share one vehicle and my husband had work at 5 am the next morning. So we begged our insurance adjuster to jump on getting us a rental and was so nice (farm bureau) and found us a car in longview enterprise which was an hour away because we were desperate. So we got there and got out car had it for 15 days and then started blowing up my husbands phone and mine as well at 8 in the morning saying they need to know if our truck has been tottaled out yet and we haven't even talked to our insspokes to our insurance adjuster about it yet. And we said we would call we spike our insurance adjuster. Anyway they are winsome at the longview, tzar location and seriously need to communicate with there staff. Sincerly

Pissed Off at Alex Santiago

7/22/11

We rented a vehicle at Enterprise at Marginal Loss Angeles KM 13.5 Carolina PR on 7/16/11 at 11:06 p.m. Alex Santiago was the representative attending us. He checked vehicle gave it us and told us we could leave as we were trying to exit the lights were off and no attendant was available, as we exited, we got severe damage tire, he then charged our credit card for damage on tires and we told him wait a minute no attendant no lights, suddenly attendant came and lights were turned on. When I got back to Chicago after mother in laws funeral, I went to State Farm my insurance and was told under deductible but you must dispute charges because and attendant and light must be on, Valerie Rodriguez said she would call me in 30 minutes. I did not receive a call then I called Valerie Rodriguez the manager I could not under her she barely speaks english, she does not understand english either, after going back and forth with enterprise recovery and Valerie. Per Valerie I had to pay for damages to the vehicle, the representatives at enterprise put me on hold or would tell me no one could speak to me, call recovery unit, which I did and I was told at Recovery Unit to call my credit card and dispute charges they are suppose to have and attendant and lights on. I am very unhappy with their customer service very unprofesional at office. They should have people that speak english lights attendant at the exit. I will never rent from Enterprise I will dispute these charges until the day I die.

wonderful people, questionable marketing practice

7/23/11

We recently rented a car in the glacier area of Montana from Enterprise. I was pleased with the car, the office and the speed with which we were processed. We checked the car for dents, none. I forgot to mention the price was good too. However, we forgot to chek one thing-the license plate. In FL it is a given that your rental car has a FL license plate so you don't become a target for thieves looking for tourists to rob in the state. Apparently in Montana, there is no such agreement among rental co. We did'nt notice at first, but as we drove we noticed people trying to take pictures of our plate. We asked several people not to, but apparently they are not concerened with identity theft or harrassment in Montana and Wyoming because in both states, people completely ignored our wished,(we went there for beauty and the peace of the national parks). Right. The thing that was really great as when we came back from Waterton in Alberta,Canada, customs asked us to open our trunk and how did we get a care with Hawaiian plates to continental US? Oh that was special! I am glad that they are doing a good job at our Canadian/US border, but we should not have had to answer that question, as we don't know. I blame the rental company as I believe we were used and our well being was not considered because I think marketing ,"The Aloha State," to native Montana,Wyoming and Canadian natives was more important than our safety. I had to think this over and did not think I was angry, but I am. Shame on these marketing hooligans. Its' going way too far.

Arlene Sullivan

7/25/11

My daughter had to have her car serviced, normally the mechanic provides a loaner car but they were all out so he suggested she rent a car through Enterprise (Wayne, NJ)since they had a deal with them - $30.00 per day. She was in a bind so she agreed. She dropped her car off the next morning and picked up the rental which she ended up driving for 2 days. Imagine her surprise when she received a credit card bill for over $200!! NOT the $60. plus tax she was expecting. In calling Enterprise they said they had indeed made an error but only to the tune of $30. the rest they said were legitimate charges that had been tacked on but quite honestly NEVER explained. This was where mom stepped in, and in talking to the branch manager, who immaturely muttered under his breath, grudgingly took another $21.40 off the bill. In reviewing the bill, the mechanic felt there was at least $114. in charges that should not have been. While we have done business with Enterprise in the past (Parsippany,NJ) we will NEVER deal with the Wayne office and the mechanic (Lincoln Park,NJ) agrees. What a shoddy company to take advantage of people in a bind! I am going to be writing/calling their corporate headquarters as well.

V. Flowers

7/25/11

Augusta, Georgia
The Enterprise office located Downtown Broad Street employee (name is Curtis) provided poor customer service. He was eating in the open, during the reservation process making calls out, and talking to others during the entire process. This is why doing business in larger cities you do not have to deal with such unprofessional workers. When ask where the manager was, he replied on vacation. I'm fully aware the manager does not support this type of behavior, but has no idea what is going on when they are out. This location needs to look into replacing this worker or provide him with additional training on customer service. The rental was secured through the Columbia, SC office, and they are very professional, helpful, and tell-the truth.

Jarrod L

7/26/11

To whom it may concern,

I rented a Chrysler 300 for the week starting on 7/22/11 and have been using it to travel back and forth from the DFW area to the San Antonio area while I'm moving. On the third day or I should say night I was pulled over for expired tags outside of Austin. This is the second time this has happen and both times I have been pulled over by a state trooper and given a hard time because of this. I called the office I rented the car from and Justin the manager was extremely rude and kept addressing me as "MAN" not Sir or Mr Lera. I'm now 300 miles from home with a car with bad tags and Florida plates witch has me now sitting in an enterprise in San Antonio costing me time and money. Ok it's been 2 hours later and several phone calls everything was taken care of my rental was comped and my weeks rental started over. So all in all I must say that the Arlington district mgr Kyle Buffalow and the two managers Russ Neal and Jonathan McCoy of San Antonio made my experience better and I will still be a returning customer. So my rating of one star goes up to a 4 just because of those 3 gentlemen. Just FYI if your in the Arlington area stay away from the location on Cooper and California street Mgrs name is Justin and is very rude not sayn to stay away from enterprise, just that location. Thanks guys you made me feel like a valued customer.

Joseph Tinney	8/3/11
Contract 568765 Tinney 618 J. CLYDE MORRIS BLVD Newport News VA A Manager (Dave 757-872-6410 I believe was his name) called me and explained everything. He was exceptional and very professional. As he promised, the credit posted this morning. I apologize and now have a greater respect for Enterprise.

TAIS sILVA

7/27/11

We spent nearly an hour just trying to call agency to report the accident, after an automatic voice message, someone answered and hang up. We were waiting for the tow truck and another car to take us to the closest agency which was located only 10 minutes away where we were. After almost three hours waiting for your assistance the policeman who was with us all the time, got tired of waiting, she stopped the traffic and guided us to the nearest branch - 2723 N. Orange Blossom Trail, Kissimmee, FL.
Now comes the hard part ... after spending all morning in the hot sun of Florida, with my mother 72 years (high pressure issue) and four children excited to go Disney, we were very poorly served by your employee Alicia Wdchanski. She spoke clearly her madness because she was getting late for lunch.
When I said I needed another car, she laughed at me and said it neither I nor anyone in my family would be able to leave with another car of “her” agency.
I called my primary insurance agent (Progressive) to say that they would cover the costs of the accident, but Alicia Wdchanski did not accept and said it was not her problem.
I called my credit insurance card, and asked for your credit card agent (Angela) to talk to Alicia Wdchanski that would also cover the costs; Alicia Wdchanski did not care the confirmation of Angela.
I authorized to charge my credit card and she refused and made me sign termination of the contract, which there was still 5 more days and had been prepaid.
Sarcasm, irony and lack of regard for our emotional state after the accident, it was everything we got. No one deserves, even the worst case.
Anyway, after one hour trying to contact the agency, three hours in the middle of the street waiting for the Enterprise assistant that never arrived, and within two hours inside the agency, I was forced to closed the contract, ending up with my family (total nine people), many bags and starving, not knowing what to do without another rental car , as a tourists in an unfamiliar city.
Only Jesus in the cause!

Ayyub Abdul-Rahim

7/28/11

Had the worse exsperiance of life had my honeymoon ruined because of the run around and lies of the San Diego Branch and the Mexican Insurance that I was over charged for . The car broke down in mexico and it took 10 hrs. 16 phone calls I had to cross an International border catch a ride to san diego to get another car. all this happened on my wedding day my honey moon began in a tow truck and I missed multiple resivations along with the reseption and A non refundable condo fee on the sea of cortez.

ted	7/31/11
Sioux Falls SD operation: fourth overbilling this week. Recommend reviewing all invoices.

HORACE R. COLLINS

7/31/11

I HAD A RESERVATION IN JUNE OF 2011 FOR A EXPEDITION OR A CHEVROLET TAHOE A WEEK OUT. MAKE RESERVATION WAS MADE BY PROGRESSIVE INS. CO. AND THE PERSON MAKING THE RESERVATION GUARANTEE ONE OF THESE TWO VEHICLES WHILE MY VEHICLE WAS GETTING REPAIRED FROM A CAR ACCIDENT. WELL THAT MONDAY WHEN I CAME BY TO PICKUP ONE OF THESE VEHICLES NEITHER ONE WAS THERE. ME AN THE MANAGER GOT INTO A FIGHT SINCE MY RESERVATION WAS GUARANTEE. PROGRESSIVE CLAIMS WAS NOTIFY AND TURN IN A COMPLAINT AGAINST ENTERPRIZE. I FINALLY HAD TO GET A CAR RENTAL OVER 60 MILES FROM WHERE I LIVED. THE RENTAL COMPANY WAS HERTZ AND HAD PLENTY OF CHEVROLET TAHOES AND GOT ME ONE WITH NO PROBLEM.THE MANAGEMENT IN ROME, GEORGIA NEEDS TO BE FIRED AND REPLACED IMMEDIATELY! JUST VERY POOR MANAGEMENT AT THAT STORE. THIS HAS HAPPEN TO ME BEFORE AT THIS STORE AND NO ONE AT ENTERPRIZE WOULD DO ANGTHING ABOUT THIS TREATMENT. I WILL BE CALLING CORP. OFFICES FOR HELP AND MAYBE I GET SOME HELP IN TRYING TO GET ROME, GA. STORE STRAIGHTEN OUT.

VERY UNHAPPY NEVER AGAIN CUSTOMER!!!

8/2/11

NICK HANNA at your Wichita, KS airport location is a scam artist and has terrible customer support skills. He signed me up for insurance after I told him I purchased it online when i reserved the car through expedia. he would only take 20% off--so the scam artist basically charged me twice for the same insurance---WHAT A RIP OFF!!! DO NOT DO business with this greedy company!!!!!!!!!!!!!!!!!!!!
signed_VERY UNHAPPY NEVER AGAIN CUSTOMER!!!!

Joseph Tinney	8/2/11
Rented Pick UP Truck Newport News VA 618 J. CLYDE Morris Blvd Saturday 30 July 2011 Contract # 568765 Total charge on receipt 108.81 Enterprise took 188.22 from my account. Avoid this car rental company.

GE Philpot

6/22/11

Salisbury NC

I reserved a truck and a minivan last night for 5:30pm pic up. i stopped by the location early to check on the cars. There was 2 minivans there and the salesman told me they were the same cars with a different emblem. ??? The first van was filty and the other van was great! with leather and all the fixing. The salesman told me that they would have to charge me extra money for the van because it had leather. i asked was it a luxury vehicle and he said no. I asked, how can you charge me for something extra if its not considered different? The salesman then said its reserved for the 4:00 pm pick up and there are 2 ahead of you. I asked if I could pick the van up now (12:30pm) He said no! due the the fact that they would not haved a van to replace it by 4:00pm. thats 3.5 hours folks!! I understand the reserve issue. But why could I not have the nice van if i were going to get it right now. My family was in the parking lot. The salesman did say that I could have the dirty van. Oh by the way he initially said that they could not promise to have a certain van available to customers. First come First Serve???? based on reservations. they then called another location in Concord NC to see if they could get another van there before 4pm. The lady said yes they could! I asked how much extra would I have to pay? He then said there would be no extra charge. the salesman then said he would text the driver and see if he was available. We waited for the returned text and he would not tell me what the guy said. The salesman then said that they have to hire a driver to get it there. He never responded to me as I stood there looking at him. he told me that he would call me if they could work it out but I could not get the van now. There was no other explanation or communication at all. Some service huh!!!

Jazzimane Ogburn

6/23/11

I recently rented a car from the Atlanta airport for a week. After a week I called in and extended the rental for another week and paid for the additional week. On the day I was due to return the car A gentleman from Asset Recovery comes to my home to REPOSSESS the car stating enterprise sent him to collect the car for non- payment. he showed me some paperwork from Enterprise stating that I had never made 1 payment not even the initial payment to rent the car!!!! I was livid!!! I then go to the airport to get assistance from a manager only to be told that they cannot help me with the issue all they have the capability to do is put me in a car not research why the car was put up for repo. I MUST SAY I HAVE NEVER HAD SUCH HORRIBLE CUSTOMER SERVICE AND BEEN TREATED SO POORLY EVER! THIS IS MY ABSOLUTE LAS TIME DOING ANY BUSINESS WITH ENTERPRISE BECAUSE WHAT THEY DID AND HOW THEY HANDLED THE SITUATION IS COMPLETE BULL! I WILL BE REPORTING THIS COMPANY TO THE BETTER BUSINESS BUREAU!

San Antonio Traveler

7/5/11

The St. Mary's downtown Enterprise office in San Antonio provided extremely poor service. We were scheduled for a 9:30 pickup however they arrived 30 minutes late. When they arrived we they did not have room for our entire group. Luckily, the hotel guest services provided a ride for us to the rental office. Once we arrived at the office we had to wait an additional 45 minutes. The employees answered numerous phone calls before waiting on the customers in the lobby. Several other customers who arrived after us received their rentals before us. We had to wait for our car to be cleaned which put us an hour behind schedule. We are very dissatisfied with Enterprise and would not suggest using their services to anyone.

pamela stenger	6/23/11
Your offices are under staffed .They brush off custamers.The only time they spend with you is trying to sell you there insurance.Don't leave anything in the car because you will never hear back from them!

Michael R Sawicki

6/24/11

I wrote in about a week ago and gave you a no star rateing. I would like to change that to a 5 star rateing now . The crew at Rockville Center Enterprise came through and restored my faith in Enterprise. all my problems were taken care of. I am once again a Happy customer and would recommend Enterprise for your car sales.Evan Greenblatt, Mark Rampollo and Victor Marriotti are people who care about their customers I commend them all once again, THANKS GUYS !

A.Smith

6/26/11

We rented a van to take a family vacation,1st off they have all these rules about how you can't rent a vehicle with a debit card unless you have a returning flight,we are local residence therefore we did not have a returning flight,I was told I had to have a credit card(with the WHOLE amount of the rental on the card) here Iam with over 1800.00 on my debit visa card and 1200.00 cash in my wallet and my family vacation trip is on the line!because I did not have a major credit card on it with enough money on it,mind you the trip to the airport to rent this van! so I ask is there another enterprise I could use that would have a van and I could use my debit card...the CS rep said yes but failed to tell me it could only be rented out in your ZIPCODE and they did not have phone we could use,soooo after almost having to cancel my prepaid DISNEY TRIP for 5! my husband informs me that we have another CC we can use so I go back home get the other card go back to the airport to pick this van up for enterprise whom I really dont want to use but we were on tight time and needed to get on the road right away!I pick the rental up in a parking garage its rather dark...I check the van out and leave!ok when I got home the CHANGE OIL light came on and after driving the van I noticed it was out of line.. it had 2 BALD front tires on it as well! I was mad as hell! and you know it's an arm and a leg to even rent a van for 8 days! now the van was in no shape to put my family in for an 16 hour trip! REALLY! I called CS at the airport 3 times that day! we ended up having to stop in MOBILE ALABAMA to get 2 new tires and the front end lined up! yes enterprised was charged for that service BUT we had to sit at firestone from 1130 til 1:30 putting us 2:30 hours behind schedule for our arrival Florida! we had to change some of our plans,to accomidate services for a vehicle that should have already been serviced ! I will never rent from them again! I will be calling corp office tomorrow.

Jill CLarey

6/29/11

Dear Manager-

I have had several things happen in the past two months while driving 3 different cars from Enterprise while my car was in the shop. I had one car with an oil leak, one car that felt like the wheels were going to fall off, and one car that they are charging me for damage I did not do to the vehicle. I dropped the car off after doing a full surveliance, and one week later I get a call that there is minor damage to the exterior door, a large scratch, that is costin me $500 dollars out of pocket. There was ZERO damage done to this vehicle, no one did a walk-around with me, and they call me one week later to claim there were damages done? Very disappointed and not paying this. I am holding firm on this and will fight it if I have to. Never again renting from Enterprise. Lesson learned and family and friends will never rent from here again, either.

Jill

A very unpset customer

7/1/11

I have always used Enterprise rental for all of my travel needs. I was completely satisfied with their services until this last trip. I made advance reservations at the location, like I often do. I made a reservation with an employee by the name Charlie. Charlie was very nice. I told Charlie I need a mini van for the 4th of July weekend. Charlie said no problem, I then asked Charlie to verify in the computer system that you will have it. Charlie, yes we are good, you are the only customer from this location that has requested a mini van for that week.

Yesterday, I went to the location to confirmation the mini van rental. They told me, they were on their way to get the van and will have it ready for pick tomorrow. Well yesterday just before they closed, an employee by the name Monica, called and said we dont have any mini vans, would you accept an SUV. I told Monica, no I own an SUV, I specifically wanted a mini van. Now mind you, this is the day for before leaving. So I had to spend the day that I was suppose to leave, looking for other rental places that have a mini van, which at this time has been extremly impossible.

I am very upset and how they waited so close to the date to give me this information. What a way to run a business.

mike sawicki

6/11/11

Why dont you have a no star rateing .I bought one of your rental trucks & was told by the mgr &the salesman if I had any problems just call, I did call for a very easy fix, none of the tires matched, I could not rotate them when necessary. I was told the mgr was out & would be back fri. I called fri & was told he is still out but I would be called in a half hour needless to say I never got the call. I pay'd what you wanted and as usual was given the car sales speech, I am not asking for the world, different tires & pressures are a safety hazzard,this all could have been taken care of very easily, why is a happy customer turned into an unhappy one,I will not be going away, I will call Corporate , newsday, & better business,this is a safty issue.

Marie

6/13/11

2910 NORTH EXPRESSWAY
GRIFFIN, GA 30223-6495

Tel.: (770) 233-2830

Customer phone wait time is ridiculous. The average wait time is 40 minutes before anyone picks up. We use 4 phones to try to get through, we don't gamble but it sure feels like that's what we are doing when we call them. The motto is "The company that picks up" ha.... I wish they would pick up their phones. I've been their in office and saw a lady walk in looking as if she was going to shoot up the place and when asked if she was being helped she stated that she didn't appreciate the long wait on the phone so she drove in.

This is the only fault I find with them and I think they loose a lot of business this way. If they would only pick up.

On the other side of the coin in office they have an employee named Holly, she is great!!!! Very welcoming and professional and knows her business.

Marie

Ellis Holman

6/13/11

I will NEVER, EVER rent a vehicle from Enterprise. I was charged the wrong rate, I was charged for insurance, AFTER I declined such options. NOW nobody at the 18601 Aiport Way, Santa Anna, CA seems willing or able to correct the issue. I further find it that nobody at "Customer Service" can correct this either. SOOOOO... no more Enterprise Car rentals .... you've failed the customer service test... miserably. Ellis Holman 317-566-3810.

Karen	6/13/11
Rented full size car and got mid-size Chevy Malibu. Plus run around from customer care...."we have it listed as full size," when Chevy itself lists the car as mid-sized..hate being dupued...pay for full size and get mid-size car.

Floyd Feinman

6/13/11

The Enterprise car rental agency in Carol Stream rented a car to my daughter with a crack in the windshield. When my daughter commented about the crack the rental clerk said, "don't worry...we know about it".
Being her first car rental my daughter is only guilty of being naive but nothing more than that. I know there was a crack in the windshield because my daughter called me before driving off the lot that Monday morning.
I've tried to find a reasonable person to speak to from Enterprise but I now believe this task is NOT possible. When I finally called the corporate headquarters to again try to fix this problem they assigned a manager above the Carol Stream branch manager and told me he'll call within five days. Two weeks passed so I called to check on the process then the guy calls later that afternoon.
The problem with this guy, John, is he defends the manager of the C.S. branch saying,"he wouldn't get to where he is if he lied".
So after all these months of trying to find someone to correct this mess Enterprise sent a collection agency after my daughter for the $193 for the new windshield.
It must be a coincidence that this same vehicle had another windshield replaced a few weeks before my daughter rented the car.
I filed a BBB complaint but ultimately lost because the C.S. branch manager told the BBB that my daughter wished she saw the crack the morning of the car rental. If she didn't see the crack then who told me about it that morning?
John Something from corporate said this mangaer doesn't lie. Someone impartial needs to check out this Carol Stream agency.
They took advantage of my daughter with the ca cracked windshield and then they removed money from her debit account twice even though it was an insurance rental and it was a battle to get the money back.
You should be ashamed of yourself Enterprise. Do you need money so bad that your employee's are allowed to lie for it? SO SAD!!!

V Davis	6/15/11
Rented a car via inssurance situation found enterprise not to be accommodating gave me a small truck that was filthy and smelled of pet odor and diesel fumes. Stated that I would get a call or to call them to check to see if they had something to the standard of my SUV later which meant more traveling and gas.

Jay & Carol Trayer Brooksville, Florida	6/16/11
We recently rented a car at Islip Macarthur Airport on Long Island, NY. We just would like to say our experience with your employees was excellent. We will use your company again when we need to rent a car. Thank You & Kudos to your airport staff.

customer complaint/new hope, pennsylvania --manager did moto crime to my c/

6/18/11

dear sir/madam:
legal department of services: corporate offices:

we have been complainting for over one year and more about a moto credit card crime that took place at your new hope, bucks county pennsylania office by your new manager. please have your legal advocate in corporate Kansas City, MO ofices
contact us at once..we were referred to your pa branches of risk managements and they were very disrespectful and did not execute or resolve the complaint and refund our overcharges on our last charges due in 2009. we have been excellent vip corporate clients of yours since 2005 in the ny /nj area.

we have now reported this to the banking c/card fraud offices for motocrime and
monies taken without authorization or approval and we are in serious dispute.

send email to: yourcomplaints007@gmail.com
EMAIL: YOURCOMPLAINTS007@GMAIL.COM
ATTENTION: ONE VERY ABUSED EXCELLENT VIP CLIENT..

WE HAVE NOT RENTED SINCE THEN --OUR RECORDS MUST BE CORRECTED AND OUR
MONIES TAKEN RETURNED..OVERCHARGED AND PROMISED FREE WEEKEND --WE WERE CHARGED AND
THIS MANAGER MOTO CRIMED OUR C/CARD FOR CHARGES NOT AUTHORIZED.

YOUR TWO REPS DID NOT RESOLVE OR SETTLE OR REFUND OUR DISPUTED CLAIMS FOR YEARS/MONTHS..
THERE IS ABSOLUTELY NOTHING TO RESOLVE THIS MATTER --
THIS IS AN OUTRAGE AND VERY VERY POOR CSR/SERVICES.

REPLY AND RESOLVE/SETTLE AT ONCE.
JUNE 18, 2011 9 AM EST

Brad R

6/18/11

Bait and switch. What a scam.

My entire family lives in Miami. We needed to rent a van for a group outing to Orlando. After placing the reservation through AMEX Platinum for a van priced at 20+ dollars per day, we were rudely informed by a manger that we could not have that price because we could not provide a round-trip ticket in and out of Miami International Airport. Again, we live here!

Suddenly, the price jumped to 80+ dollars per day and we would have to go to the airport to pick up the car. Of course, we requested a manager. We got a grumpy manager who was arrogant and spiteful. We were told that we were ignorant and uninformed. He stated that AMEX was also to blame. Instead of trying to talk himself and the company, out of this bait and switch scam, he simply insulted us and AMEX.

None of us (26 in the family in Miami) will ever use Enterprise again. We have all sent this complaint to all of our family, friends, business partners and clients, and all of our students globally. The response has been overwhelming; no one will use Enterprise again. Most of us were loyal customers. Now we are looking into legal action. This is a classic case of "bait and switch".

Shame on you! Businesses using these practices do not deserve to survive. If you keep it up, you will go under.

Amanda

6/21/11

The Pottstown, PA - West High Street Office employee named Ellie needs to learn how to handle her customers rather than hanging up on them! The employees at this facility are very unprofessional, especially Ellie. When you have a problem and ask for the corporate contact at Enterprise, she will just tell you to call 1-800-rent-a-car and hang up on you! Not to mention that this facility is incredibly dirty and very unprofessional looking. I highly recommend going to a different Enterprise facility - but NOT Pottstown!

6/7/11

I RENTED A MINI VAN. AND ME AND ONE OF THE GUYS WHO WORKS AT THE OFFICE DID OUR WALK THRU TO CHK FOR AND DENTS OR SCRATHCH. AND WE DIDNT LOOK FOR THE BOTTOM FENDER.I RETURN THE CAR IN 3HRS CAUSE I HAD A FAMILY EMEC. AND WHEN I DID THE GUYS WHO DIDI THE RETURN OPENS THE DOOR AND HE SAID THAT THE FENDER WAS LOOSE.AND THAT IT WAS MY FAULT.THERE WAS NO DAMAGE TO THE FENDER IT LOOKS LIKE IT WAS A LOOSE SCREW. AND ON TOP OF THAT HE KICKED IT IN.SO I FEEL THAT ITS NOT MY FAULT!!!!!!!!!!!!! AND IT WAS HANDLE VERY POORLY I WOULD NEVER EVER RENT FORM THEM AGAIN AND I WILL SPRAD THE WORDS.POOR SERVIVCE

Carla Williams

6/7/11

We used Enterprise last month and had great service so we are making another trip today and decided to use Enterprise again. We reserved a van because we are picking up my son from the military and taking other family members, we reserved this van two weeks ago. As my husband was on his way to Enterprise they called and said they had rented the van to someone else and the guy was swiping his card as they spoke. And then we find out that the baseball world series is in town so we cannot rent another vehicle anywhere in the state of Oklahoma. We will never use Enterprise again and will tell everyone that we see how they treat people.

Maurita Wisniewski

6/8/11

Maurita Wisniewski. MSN, RN, CCRN
746 Venango Avenue
Pittsburgh, Pa. 15209
412-821-6765
06-08-11
To: Human Resources, Enterprise
Subject: Customer Service given by Nicole McCue
In March, 2011 I made a reservation for a Cadillac DTS at Cochran Megacenter, Monroeville to be reserved from May 24- June 1,2011. At the time of the reservation no one informed me of the limited mileage on the Cadillac. On May 24th, my boyfriend Richard Mareno went to get the car and was informed of the limited mileage. This was unacceptable to either one of us because we were traveling to Tennessee for my son’s wedding. The person at Cochran, I believe his name was Dan was not very nice nor was he willing to negotiate to accommodate our needs.
My daughter, Jill Wisniewski Kolenda who worked for Enterprise in Wexford five years ago contacted the Wexford office and spoke to Nicole McCue who was most helpful in trying to resolve this situation. She had a Chrysler 300 car available for us to rent with unlimited mileage. She was so gracious, apologizing for the rudeness of the other agent. This, she did not have to do. She was so kind and understood our problem, truly showing empathy regarding our situation. This agent went above and beyond, and deserves that recognition.
Ms. McCue is a true asset to your company, she handled our situation in a very professional manner and if there is an employee recognition award she should be considered for one. My aunt use to say when someone does something special, they deserved a star, well, Nicole deserves one.
Too often, a company only hears the complaints from their customers, but I wanted to express my sincere appreciation to Ms. McCue for the job she did and to let you know that she turned a negative experience into a positive one for us.
Sincerely,

Maurita Wisniewski

Mr. Deland Lupson

6/9/11

My car was hit and the Insurance Company from the other person was to pay for the rental or so it seemed. I received the car on 5/16/11. I was told that all I had to pay for was the gas. That Paul Cassell @ the North Hollywood Car Rental for Enterprise would make sure that the Insurance would pick up the Ins that was supposed to remain empty. They said that in order for me to drive the car off of the lot i had to have that insurance coverage. What was i to do,Paul said don't worry you just have to pay for the gas. I returned the car and my deposit of 100.00 dollars was returned to my account which to me signifies the end of my dealing with the Car Rental company. That was on 5/19/11 at 4:15pm my time. They had called my number and i was not able to return the call for hospital reasons. As of yesterday they stole money out of my account,never asking me if thaey could 35.969 was debted out of my account by Enterprise Car Rental By Paul Cassell. I was furious he said because i didn't get back to them the other insurance company didn't pay so we went in and took it. What kind of company is this. A word to the wise do not give your cards credit or otherwise to them,because as you can see they just take the authority on their own to remove what they can. Please anyone who has had dealings with these people Check your account any missing money look to Enterprise for it.

There should be a law against thet kind of behavior.

5/23/11

I rented a car from Enterprise on a Sunday, as my car broke down, and their only office that is opened in Az is at airports on Sundays. I was told 2 weeks later from my insurance agent that Enterprise is supposed to offer a discount to Farmer's customers per contract. i had the car 13 days, and was not told about this from Enterprise. My Farmer's agent spoke w/ a manager at enterprise, and his answer was that it was because the car was rented from an airport location. This should not matter, as it is not the customer's fault that no other locations are open then.Also, when my Honda rep asked to talk about my bill, and assist with it, Enterprise told him I was not even in their system, during the time I had the car!!! Someone is not doing their job there, causing customers to pay more. I will never use them again

Lovett is Hatin It

5/24/11

On 5/22 an elderly woman hit the parked Enterprise car I was renting. Her insurance company took full responsibility and offered to pay for the damages, but Enterprise wants me to pay the deductable from my insurance even though it wasn't my fault and the other insurance company had taken full responsibility to pay. I was told to not bring the car back unless I had my $500.00 deductable to give. So I am paying for a rental car that I can't drive because I don't have the $500.00. I could see if it was my fault or if the other insurance company wasn't going to pay, but to hold me accountable for an accident that wasn't my fault is criminal. I will not be using Enterprise Services again, especialy the one in Va. Beach (5329 Virginia Beach Blvd)

Evonne Wilcox

5/30/11

After my rental car would not start, I would have never imagined in a million years that Enterprise would have taken over 7 hours to provide a replacement. This is completely unacceptable. The representatives at Roadside assistance did not once make me feel that my situation was urgent. To add insult to injury, during my 7 hour wait, I never received a follow up call from Enterprise Roadside assistance after the estimated delivery times (4 different times)were not met. I repeatedly called to check the status and continued to not feel any empathy from the staff. They just didn’t care, because as they continued to say each & every time I called that “there is nothing we can do”. Highly disappointed!

5/31/11

To whom it may concern

I have recently rented a car from enterprise rent a car for a family outing with my wife friday may 27 and my return date was saturday may 28.While driving my rental car traveling on the 15 freeway the tire went flat.My wife and I were both terrified by the incident because we were in the car pool lane when the tire went flat.I explained to PENNY the manager what happened and she did not care about our inconveyance,nor did she care about the situation which could have been much worse.Instead she talked over me and said that it wasnt the companys problem.As a supervisor for Direct tv and my wife being a director for an independent medical grouP.Our approach is the customer is always right and should not be disrepected.Penny was very offensive,impatiant inconsidered and arguementative and totaly left me with a feeling of helplessness almost as if im the blame.AM I REPONSIBLE FOR THIS SITUATION?IF NOT WHO IS? SOMEONE PLEASE LET ME KNOW!!! for an almost traggic situation.I understand that things like this happen and I also rent cars from enterprise because I trust that they are safe.Does the company show just a bit of remorse for a customer with a situation that could have turned out traggic for my wife and I.I feel as if Penny did not care.As a loyal customer to enterprise Ater a frigtning experiance and a dummy tire.I have been compelled by PENNY to to pay for the entire weekend.I have lost total faith in enterprise at this point.

	5/31/11
PENNY IS FROM THE VICTORVILLE CALIFORNIA BRANCH OF ENTERPRISE RENT A CAR

Pat Lawrence

5/31/11

I filed a claim with State Farm on damages done to my vehicle. I was told the insurance would supply me with an intermidiate size vehcile while mine was being
repaired. I called Enterprise to make arrangements and felt like I was talking to
a "slik Willie" who was bound and determined to either get more money out of me or over bill the insurance company. After telling them twice I was to rent an intermidiate size vehicle he still stuck me in a compact and no doubt in my mind would bill State Farm for the higher price rental. I felt like I was talking to a
bunch of crooks and called State Farm and let them know how I felt about Enterprise.
I would Never do business with them weather it's my money or the insurance companies.

Mark

6/1/11

My spouse and I rented a car from your company in Clarksville, Tn in Nov 10. The car was give to us with less than a half a tank. In the five days we used the car, it accumulated 100 miles. When we returned the car, there were no problems or issues. One month later we receive a bill in the mail for a repair required on the car because of "bad gas". Bad Gas?? If it had bad gas, how the hell did i get it back to the store, push it? Well i called the office we rented from and the manager was no help. He gave me the number to the regional manager. I spoke with him once and he will never answer another phone call or return calls. So i envolved my insurance company to look into it. Enterprise has failed to even respond to my insurance company. Enterprise had the car "repaired" before notifiying us and just sent a bill. Gave me no opportunity to rebutt their claims. My insurance company has been trying to get some response out of Enterprise for over two months with no assistance. So now i receive a letter from a debt collection agency trying to collect for Enterprise. I tried calling the coporate office for assistance, i might as well have called burger king. So now the fun begins. I am a combat wounded retired army veteran with two Bronze Stars. I can wait to see the response from Enterprise when i go to the press and viral with my complaint and lack of customer service. I am sure they would love the reputation of mistreating Soldiers and their family members. I am tired of their games and now its my turn.
Ironmanstuart@yahoo.com

Pearl Sinanan

6/2/11

My vehicle was recently involved in a hit and run, i contacted enterprise to rent a vehicle and was told that my insurance would pay for everything that i would not have any out of pocket expense, then i receive a phone call from the Emmaus PA office where I am renting my vehicle and was told that i have to pay 18.00 a day after Dan (employee) told me my policy would cover all the expense, now i am going to have to walk because i can not affored to pay any additional cost. i was told if i dont take the insurance and any thing happens with the vehicle i would have to pay an addtional 500.00 on top of the 500.00 deductible that i have to already pay. Well I am just one person that works hard and pay for my insurance and you probably wont give a second thought too, but i hope if you are every in my situation that you get better treatment then i have from your corporation.

Larry Brewer, Jonesboro, AR

5/25/11

I tried to rent a vehicle for one day, no such luck! If Enterprise is not open the following day, they respectfully? ask you to rent for 3 days, actually state it as a matter of fact.

The overall company policy is not good. There is no drop-off of the car and no place to drop the car keys at Enterprise. What a company!!????

Larry Brewer
(And I hope the branch manager or the regional manager read this and respond appropriately!!) And this is the branch in Jonesboro, Arkansas, regional manager is in Memphis.

Matt Cochrane	5/25/11
I have been on hold for well over an hour trying to rent a car for the next two weeks and nobody will answere the phone. Your customer service is horrible, you should send your CEO on Undercover boss. - Matt Cochrane 916-384-7739

greg

5/28/11

i've been with this company now for almost 11years , i started back in aug of 2000,making 7.00 a hour as a service agent,it's now 2011 and i'm only making 7.50 a hour,i've been to 4 states within that time period with one accident on my record with the company,something here does not make sense ,all you guys in the upper management should be ashamed of yourselves to even treat someone like this , as quick as you go up that ladder you can easily come back down to my level,start treating car preps like you do your suit and tie employees as far as pay goes.

LHR Corporate Radio/TV Communications

5/28/11

On 5/28/11 at Lauderdale Lake Enterprise Car Sales in Ft Lauderdale Florida, it was reported that a black and white interacial couple was looking to buy a preowned vehical so via internet promotion they seen a memorial day weekend promtion that stated that if your bring in a trade in vehical that your can recieve a kelly bluebook value of your vehical trade in and 1,000.00$ towards a down payment,So the couple responded to the promotion,and clearly told the Enterprise female car salesman that do to the economic down turn that would not be able to put down a down payment and that there credit scores was poor all they had was there 1997
white buick skylark as a trade in, the Enterprise sales women assured the interacial couple that this would not be a problem please come to this location and bring the car in and we will get you in one of our preowned vehicals, and all you will need to bring for Enterprise Car Sales is your latest employment check stub,1 utility bill, a valid drivers licence, and proof of car insurance, now according to eye witnesses the interacial couple had all of what was ask to bring to be able to purchase a Enterprise Preowned Vehical,according to eye witnesses that when the couple first walk in they were just starred at and ignored and 10 minute later
the female car salesman came out and introduced herself and then told the couple to have a seat and she will be with them shortly according to the couple they had metioned to the female car sales that one of the couple only had 2 hours to do the paperwork then she would need to get back to work, the female car salesman agreed and said sure that is all the time we need,after telling the interacial couple that yes we got you approved for 9,000.00 dollars from a partnering commercial bank that
we here at LHR will disclose the bank name at a later date,according to the couple
a white manager at Enterprise Car Sales came in to the office and made up some
unproven lie that he could,nt even show proof of, and could not give them the 1000 dollar trade in and the couple would have to come up with a 2,337.00$ down payment the couple was crushed,after they clearly expressed time and time again to the staff
at Enterprise Car Sales that the did not have the down payment money the couple expressed to us they new something was not right or fair on how Enterprise Car Sales treated them,here at LHR this is heart breaking and a out rage to people of all color you know we now finally have a interacial born President of The United States which is supposed to be a symbol of a new color free america but when corporate giants like Enterprise Car Sales is showing that they are not part of a color free america, that just shows you that there are still some Corporate Enterprises who have not or should we say do not want Change!! and that is SAD!!!

Dr R Jimerson

5/20/11

I have used enterprise as my rental company for 8 years or more and never have I had the service I had this last time at the Evansville east side office(off the Lloyd). First of all I have been calling the number they gave me for their corporate office for one week and this is not even the right number!!! I would like a call back as I have not gotten my trenchcoat back yet that was left in the truck and after one week they finally returned my cell phone.What has me irritated is before I got home from returning the car I realized I had left my coat and cell and called them and asked for a cll back before they opened. They did not call so I called them back and because I work in a different time zone I reached them maybe 30minutes after opening and the manager told me they were just getting thera and woudl get thisn out and have them waiting on me when i got off. But when arriving there they told me they had not told me that, my staff heard the conversationa and I have no need to lie. But they had sent the car out but when I wquestions why they did not have they could not answer especially after I stated why would you send a car out not cleaned and I know they did not because seats were dirty when I got it!!! They would have seen the phone and the coat which was in the trunk they could not answer then refused to talk with me about it - just kept taking my phone number when I called or showed up!!When car was returned the lady brought in my work phone But before that it was as if I had lied and was not being believed but they stated there was no coat in the car .If I do not get some resolution I will be forced to escalate for resolution and that is not my desire!!

Helen Anderson

5/23/11

I rented a car from Enterprise after my car was rear-ended. They supplied me with a 2011 Toyota Camry. After about two weeks of driving it, I was stopped by a local policeman because the tags were expired. I called Enterprise when I got home - knowing they were already closed- and asked for a call first thing Saturday morning to exchange the car. Saturday came and it had slipped my mind so I got in the car to go to my grandson's T-Ball game. I had to travel on a road that had curves. While exiting on the the curves, I suddenly had no steering or brakes. Only because of the Grace of God did I not end up dead in a ravene. I called Enterprise because they should have been opened but got no answer. I then called their roadside assistance. They said they would send a wrecker out. They gave the wrecker wrong address and it took almost 2 hrs for them to get there. When they finally arrived they had a replacement car for me WHICH ALSO HAD EXPIRED PLATES.
It is my intention to contact an attorney. They have twice given me cars which were illegal to be driving because of expired registrations and one of which had defective equipment that may have been caught if the inspections had been done.

D Jimenez

5/23/11

Good Morning,

My name is, Dalila Jimenez, I had a reservation at your Homestead location, at 29130 S Dixie Hwy, Homestead, FL 33033. I reserved an SUV which I received. My reservation was from May 21, 2011 thru May 23, 2011. This reservation was much more endearing to my heart than my previous reservations with your company. I needed a vehicle to escort my son to his Senior Prom, once in a life time experience for him.

The day before my reservation I received a confirmation call from your associate by the name of, Gus. Gus wanted to confirm my reservation and make sure the information and document I needed to complete my reservation the following day. This made my reservation a smoother easier task.

Once I arrived, the transaction was a breeze. The vehicle I received was a Kia Sorento; since I had rented various times from this location, and the previous SUV I rented in March 2011 was GREAT; Chevrolet Traverse, I was expecting a similar vehicle, instead I was given the Kia. It was perfect if there was no special event happening, but being it was really for my son’s prom, I was not happy at all.

Your associate, Anna, noticed I was not happy at all; and she was truly concern for my satisfaction. After learning, why I was renting the weekend in question; she advised me to return around 12:30pm in the event another type of vehicle was returned. I called her soon after, just to express how dissatisfied I was with the Kia. Anna assured me with such concern and professionalism that by 1pm I should return to the office because I was going to like what I saw. Before returning to the office I will not deny I was a little apprehensive; however, boy was I WRONG. I was so surprise and happy; I nearly felt sensitive just the thought when I would see my son’s expression to see me ride up in a Black Suburban.

Just to give you a little background information not related to the rental; but so you’ll know why it was imperative to satisfy my son.
When my daughter graduated from high school, both I and my husband were there for her; we rented a limousine for her and her friends. Now 4 years later, I wanted to do the same for my son; however, my husband passed away 2 years ago, therefore, only 1 parent was going to see him go off to his prom. The limousine companies had prom services for a minimum of 5 hours. I didn’t need 5 hours all I wanted was a drop off service, they wouldn’t comply. So I had to resort to renting.

When I arrived with the Black Suburban; my son’s face lit up like a baby. I will never forget the smile and pride as he climbed into the SUV. With that being said; Anna should be recognized, not only for job responsibilities that are required by Enterprise Car Rental, but for her PROFESSIONALISM and acting ABOVE and BEYOND her duties; I can’t express any further how Anna held her own even though the office was very busy that morning and as she was multi task and making sure everyone was taken care of, not to mention to phone calls. I have rented from this location several times, but this was my best experience yet. We should all take turns in learning from others like, Anna,

Again, thank you very much.

Dalila Jimenez
Home 305-242-8778
Cell 305-281-5167
Work djimenez@oceanree.com
Home dolly8993@gmail.com

upset customer	5/16/11
Service at the broken arrow, Oklahoma location is horrible. I would not recommend them under Amy circumstances. Grant the branch managerial rude. He talks to you like an idiot and doesn't listen to what you have to say. Worst customer service I have ever had.

miryam alania

5/16/11

i rented a hudayi from the little falls office ,,i always go there because before i got my new car i always rented cars there with no problem ,but this time when i went to the store i saw new people,one of them was a manager by the name of Kelly, who has poor customer service skills,,first when i got there at the office at 11:45 i had to take my 6 year old son becaue he is sick ,,and did not go to school,,i thought i recognize one of the other guys that worked there and seemed nice ,so i went out side to get air ,,when i come back this lady still on the phone making a personnel phone call because she was talking about the gym and about how she is doing so good ,,she seemed very hyper ,and at hat time there was a customer there waiting because he had his car stolen ,,she was trying to get him a car ,,because he wanted a car not a pick-up, so i aksed her if that pick-up was taken she said yeah no,,, but then 5 minutes later she told the guy he would have to take the pick-up,,i was upset but i stayed shut ,,then i asked her about the special offer that was in the internet 5.99 ,,she told me to sign up myself ,,and told me to walk in and us the computer ,,againg she got back to her personnel phone call,,went in the bathroom and came back out more hyper then ever ,,i was upset but i resume my goal was to hurry get my rental and get to do my errands. I finished the registration on the computer and print it out ,,she still had me waiting out there for another hour ,,,i overheard her tell the guy that was picking up my car to run and do other errands for her since he was going that way ,,which now took longer ,,by the time the car came she did all the paperwork,,and i went out side and said thats what i get she said thats what you get for 5.99 sarcastically and started laughing i was so upset because she was laughinng at this point and so was the other customer ,, she kept saying thats what you get for 5.99 so i started walking out with tears in my eyes ,,had never been so embarass ,,so i called the next day to tell the guy that there was something on top of the car that look like a dent ,,he said it was okay that was there before ,,i also left a message becasue i didnt want no problems ,,when i returned the car the guy who finished the paperwork was there before i got to the store i told him that i did not want to see that lady that embarrassed me ,but by this time she was in the back as so when he came out to check my car he saw a little dent inthe back you had to bent down and see it ,,we both did ,,he said no big deal this can be fixed ,she he just popped it back out ,,so when we went inside we was doing the paperwork and then the manager comes out ,,and she sees me and he just start chanhing everything around saying i have to call the insurance and i was like what you just said it was nothing ,just like you said about the dent on top that it was there already by this time my iphone was on and my 6 year old son was recording ,,he like s to make movies ,,so then the lady came back out and was i wasnt rude to you ,,and i was i dont wanna talk to her please ,,so then i called the police two police car came to the scene and a policemen told me he spent one hour checking his car when he returned it ,,that i should of done the same i told him i count because this lady had offended me withe that what you get for 5.99 ,,by this time she told teh cops for me to call my insurance ,and i told im not going to call because i did nothing to the car ,,and she told me not to leave until i called the insurance by this time my 6 year who is autistic started to hide in the corner of the office he was scared ,because cops were there ,,the people were not coperating and
they did not care that i had to take my son to the hospital,,i asked to use the internet ,and she decline,,but before she told me to use it when she was on the phone ,,i was starting to get upset you can check your camera this happen april 19 ,2011,its a shame that because of one mangers by the name of kelly poor lack of customer service skills ,,when i asked her for the corporate number ,,she gave me a fake number becaue when i got home and called it went to somebodys private cell phone ,,so i asked my husbands brother who is a cop to check the number out ,,and it was an address to little falls ,,even when the cops got there they didnt see the little bum p on the back ,,please to whoever reads this i have evidence of the events that happen that day ,,ive never had a problem in the past and i wish to continue doing business but not in that office ,my address is 105 nelson street clifton new jersey apt 2 my name is miryam alania and my phone number is 862-368-6579 i expect someone to call me to handle this matter thank you for your help in this matter !

bianca green	5/16/11
My mom wrote a report and you guys have not put it up yet her name is Miryam Alania can you please respond to her !

John Sartorius	5/13/11
Customer Service Department in Atlanta is not customer oriented, but is inefficient. Five months! after incurring a toll violation of $1 due to forgetting rental did not have EZ PASS, I was hit with $15 administrative fee. Greedy corporate effort to establish another profit center.

Patricia

5/11/11

5/11/11

I am so disappointed with Enterprise. I've used them in the past with no problems or issues at all...Not so this time.
I'm so upset by this horrible experience that I called the main office to speak to a District Mgr. Still waiting for a call back.
In the Alabama April tornado/storms outbreak, my home and vehicle was damaged. My insurance company filed my claim on the house and my suv and reserved a car rental for me.
On Monday after the storms, I take my suv to the repair shop and wait for Enterprise to pick me up. They do in a timely manner, and have my reservation all ready...cool. I do my paperwork...no problem.
Get in my newly rented vehicle which was not very clean and smelled strongly of cigarette smoke...which is a no no according to the office...I had to sign on my contract "no pets and no smoking". Cool with me since I don't smoke. I DO have pets, but they NEVER ONCE WERE IN THAT VEHICLE.
During the week and a half that I had this vehicle, I've dealt with the problems with that suv. Stains on the back of some of the seats, a bit dirty with some ground trash/debris/grass stuff in the floor boards, ciggy smell, cigarette lighter won't work-needed to charge my cell, but couldn't, safety issue with the back driver seat belt that wouldn't work, etc...
So fast forward to today...
I turn in freshly gassed vehicle and the guy that was checking over the vehicle,(come to find out he's a mgr in training...so he must think he has something to prove...grrr), tells me he's gonna charge me for having pets in the vehicle. Boy, I was floored. I tried to make him understand I never had anything but HUMANS in this vehicle. OMG, I can't believe how snotty this guy got. Since my rental was paid-my part of the rental-by my debit card, he had a copy and was charging it...for something I had nothing to do with!!
So....I called my attorney and asked what I should do.
After dude found out I was actually talking to my attorney after I told him I would, he went and took photos of vehicle. So attorney told me to tell him I need copies of all present photos and ones of the vehicle after it was turned in before I rented it.
The Mgr in training called someone in the company...after lots of conversing, they finally told him to waive the charges, but to put me on the "no rent list".
I'm still VERY unhappy at this point, so I tell him, I need still need copies of those photos...so now he tells me that he doesn't have to provide me with anything, and he's not going to. :sigh: But at least he did take me to get my vehicle...
At this point, I'm still so mad at them, I still may take them to small claims court. It's not about the money, it all about the principle.
THIS COMPANY HAS NO RIGHT TO TREAT PEOPLE THIS WAY.
Unfortunately, this is the only car rental company in this area...they have a monopoly...

Greg Hendershot

5/12/11

I rented a car from Enterprise in Midland Tx. I declined their insurance choosing my own instead. When I returned the car I was charged for their insurance. I brought this to their attention and was told immediately by Brandon Fulcher that a refund was issued to my card even tho I never saw him push even a single button. I asked for a receipt of the refund and Brandon told me he could not provide one. I watched my card activity and no refund was issued. I returned to the rental office and got my refund several days later. I was overcharged then lied to. I will never rent from Enterprise again.

BYE BYE to my business

5/5/11

I had an issue of being overcharged on my credit card, so I contacted the local manager about it. She was to call me back and she did once to let me know she was working on it. A few days later, I contacted the next person and she said she would take care of it. I have since called 5 times and am on a trek to the higher levels of management to see if I can get this resolved.

I had been a customer since 1983 and up to now, never had any real issues. The lack of sincere customer swervice has helped to realize that Enterprise really does not want my business any longer.

K. Davis

5/9/11

05/09/11

Dear Enterprise Corporation,

I've decided to write you a brief note of disappointment regarding service and treatment I experienced in Rochester, NY., May 6, 2011 at the Main Street East office.
Long story short, I was pleased with getting a rental car for the week, however, when I telephoned for information regarding the process for returning the vehicle an employee did not know, and asked me to "hold on" while asking someone else in the office for information. I was told to leave the car keys with the repair shop office. The repair shop wouldn't accept the responsibility for the vehicle, called Enterprise office & was told there was no one available to come pick up the car...and that I had to return it to the main office. I informed them I called ahead for instructions, and now this type of irresponsibility caused me to either be late to pick up a child, or be charged over the weekend. When I arrived at the office, there were 5+ employees just sitting waiting to go home. I tried to find out with whom I had spoken with earlier, and no one would answer! An employee finally got up, as I'm urging them all that I must go pick up a child, and came out to read the speedometer and check for no damages. No one cared that their miscommunication caused me such distress...not to mention extra expense as I was now late. I've read your customer service statement, etc. I think employees at this office showed just how unwilling they were to work together "with one another" for the betterment of your business. There were certainly enough people just sitting around, when two could have come to pick up the car, as promised. I am generally a patient person, but somehow I cannot see this situation as "a mistake". They did not fulfill their promise, nor did they care. In the end, a part-time employee, who cleans cars and happened to be the only black person I saw in the office, was sent out to return me to the repair shop. This person was kind, considerate and at least inquired about my distress...which I did not go into much detail about as I knew he was not the salesperson I spoke with on the telephone and this was not his area of responsibility. You need to check out your employees, or have them re-read and then act upon your "Exceeding Customer Expectations" book on your website...as the problems and costs created on me by Enterprise could have been totally avoided!!! No customer deserves what I endured. Faithadvisor@yahoo.com

Ron Rhea

5/6/11

I reserved a cargo van a week in advance and when I went to get it, it wasn't there and they weren't able to get one, obviously had not even tried. I couldn't get anything else and lost out on $500 for a job I had promised to do delivering some cargo. Enterprise did not seem to want to do anything about it. They did get me a pickup 2 days later and told me not to worry about the gas. The pickup they gave me was on empty, so I definitely wasn't worry-free. They didn't even feel like I should get a discount or any "special" treatment because of their flub. So much for "cutomer service".

Seth

4/27/11

Location: 140 W Camelback Rd. Phoenix AZ 85013 602 2406792
Scheduled Date of Rental: Fri Apr 15-Mon Apr 18

These people ruined my vacation. I got a phone call on Apr. 14 asking if I was still coming in for the rental that I confirmed a month in advance. I said yes and I would be coming in at 9AM. Friday 9AM arrives, I walk into the rental place they said that because the black light was lifted off of the license they claim, they did not want to rent a car to me. What actually happened was the license was in the plastic part of the wallet and the plastic lifted up a portion of my picture. I had the wallet with me and it was obvious that that was what happened. I had no trouble getting through the airports with the defective license. I had Oklahoma Dept of Motor Safety fax a letter that the license was valid. I had two previous rentals within a month with the same license, one at Hobby Airport in Houston on March 5-10, the other in downtown Seattle March 10-24th without a hitch.

Despite a letter on their letterhead they were so definite about definitely not renting a car to me. I think they were also out of cars on their lot. I also had my passport with me but they refused to see that as well. While they were waiting for the letter they were going to run my American Express card. They said it was denied when in fact the card was very current and they said they could not run another card for 24 hours. That was the management trainee whose name was Razvan Marc. I checked with American Express and they said to the fact that the card was never run. I went back to get my copy of the letter from the Dept of Public Safety that was faxed over to this location by Oklahoma on their letterhead. While I was in there there was another customer that asked for a cheap car and got a minivan as a result. The manager of the branch whose name was Susanna Brainerd or something like that, I asked for the regional number and she said that they were all out of town. She gave me the phone number 4808934656.. I spoke to a lady named Michelle who was incompetant. She kept calling the wrong enterprise locations and never worked with that one. I kept calling Michellle and at 430p she put me on hold for five minutes and cut me off. I ended up without a car this weekend and from good samaritan of my friends they drove me around and I saved the rental money. Im going to try hard not to rent with Enterprise after this. I think the bottom line was they ran out of economy cars, I didnt see any when I got there or they didnt want to rent because of my name.

H Penfold

4/28/11

My wife watches "Celebrity Apprentice", a program you sponsor, for some reason I

can't figure out but I've seen and heard some of it from behind my reading material

as she watches. But that's TV and ratings for you - the program does well.

I have rarely seen such a bigoted, egotistical, narcissistic, pitchman as Donald

Trump. After his recent "birther" bluster and his shameless posturing after

President Obama decided to release the unofficial original transcript of his birth

certificate yesterday, I have resolved not to purchase or use any of your products

for one week for each day on which you continue to sponsor him. So, for instance, if

you continue to sponsor him for 4 more days, I will not use your products for 4

weeks. If I see no action on your part, I will up the ratio. I will also suggest

that my friends do the same.

I realize you want to expose your products to as many people as possible, so you

look for a popular program to place your ads on. But when a personality on your

show acts as Trump has, you need to divest yourself of any relationship with him. I

hope you make the correct decision soon.

Roy Haynes	4/29/11
After viewing the Enterprise Car Rental ad on TV, boasting "WE will pick you up ANYWHERE",I gave them a call when my personal vehicle was in the shop for repairs.Naturally I phoned the office nearest my home & was promptly told by the employee/agent on the phone.that they would NOT come To get me since I was more than 15 minutes away!...More B.S. advertising !

R. Thompson!	4/29/11
I wish you had a spot for zero stars!!! I will not even bore you with the Details but Jennifer at your Hanford location is a flat out liar!!!!!! We all make mistakes! She should own up to the misinformation she Gave!! A mistake I can tolerate.... Liars I absolutely will not tolerate I just deleted that number out of my phone I will drive 20 miles To the next town before I go to liarville again!!

Gerald Guerena

5/1/11

I recently rented and returned (4/30/2011) a vehicle to the Charleston, S.C. airport. An hour after I returned the vehicle I realized that I had forgotten my c/d case containing my precious (to me anyway) collection of music under the front seat. I immediately called the front desk and after they tried to locate the vehicle, I was told I would have to call the manager in the morning to see if it had been turned in. I anguished all night thinking I would never hear my c/d's again. I returned the next morning and was told the vehicle could not be located but they would continue trying. Later that afternoon I got a call from Assistant Mgr. Erin Yates informing me that the case was found and would be waiting for me at the desk. I want to thank Manager Rob McMillin and his entire staff for excellent customer service. Special thanks to Erin and Kenneth at the front desk and Joe the lot attendant for their help. Gerald Guerena from San Diego.

Stephen	5/2/11
I won't be using Enetrprise again until they stop sponsoring Donald Trump.

disappointed

5/3/11

we used the vernal ut reant a car company and their slogan is we'll pick you up. We were stranded in our car with 3 children (ages 3 and under) with no food and no drink for 1 hour. The guy at the rental company said he was the only one in the store and he could not leave to come get us. we were in the middle of no where stranded!!! We had the truck for 3 weeks and then went to return it and the guy told us if we didn't have it cleaned out he would not give us back our deposit. It inly needed to be vaccumed out there was no trash just crumbs. so we vaccumed it and washed it and took it back. then i got a call asking about customer service and i gave them a poor rating and then the guy from enterprise called me on my cell phone to tell me that u needed to make an appointment to be picked up and the 2 hours advance notice was not enough. (that does not count the hour we were stranded) Then he told me that the truck was trashed and so on. GUess what??? WE TOOK PICTURES!!! We will be taking this to corporate. CRAPPY CRAPPY customer service LAZY LAZY people in charge in vernal. Or atleast the 1 guy we delt with was crappy and lazy. DO NOT USE ENTERPRISE IN VERNAL. It may be more expensive to use other companies but its worth it!! We had the truck for 3 weeks thats $500 we made them and they cannot vaccume out a car. Come on lazy guy!

Matthew Dorton

5/4/11

On 04/30/2011 I was involved in a accident with my subaru outback... someone hit me. I didnt get a rental car until 05/03/2011 and guess what I got. I didnt know until i got the keys to the car.. and was told the car had a frayed seltbelt. A 2010 Hyundai Accent. with bad brakes.. the service was due on the car at 30455... including the brakes and such... guess how many miles was on the car when we picked it up with 36426 on the clock. They stated they had no other cars... it was closing time so we had to get the car, found another car over a hr one way... after calling around to try to find a location that had cars and was open.. We drove all the way to Asheville, NC from Johnson City, Tn with bad brakes over a mountain!!!! We get there and the guy was bitching because the gas wasnt filled up. WTF!!! its your fault in why we had a bad car.. and guess what we got in place of that car.. a 2011 Hyundai Accent!!!! for all of the traveling and such you would tihnk we would get a bigger car. much less that is what we was paying for anyways... we was just in an accident, and after having knee surgery 2 times... I dont need a car without cruise control. which is why I bought my subaru outback. This company has lost all of my business!!!!

Debra Rowe

5/4/11

My experience with Enterprise is an on going NIGHTMARE! My husband and I were told we could leave our car in thier lot while we were renting a car from them. I have done this before with other dealerships with no problem. This was NOT the case with the Enterprise on Federal Road in Danbury, CT!
When we went back to get the car there had been a snow storm and we were unable to get the car out. Both my Husband and I have physical issues that prevented us from being able to shovel the car out. I called the Enterprize office there and let them know my car was still there and expended our lease for another week. I was told that it was no problem as long as we still had a rental contract. We ended up having to rent a car for over a month and were not able to go in to retrieve our car from thier lot until a couple of days before the end of our lease. I had called again each time I extended our rent contract that our car was still there and was assured that it was fine.
Can you imagine our surprise when we went to pick the car up and it was gone!?! We were told by the Harley Davidson dealer who shares the lot with Enterprise that they had called Enterprise and asked them if our car belonged to one of thier renters. Enterprise told them that no it did not without even checking anyting out and told them it was ok to have the car towed! We were shocked to learn that this is common practice and that it was our fault because we did not put a sign in the window! We were never told that we had to put a sign in the window and had been repeatedly told that everything was fine. Long story short, it cost us an additional $500.00 and another weeks rental, totaling over $700.00!
We have been given the run around and excuse after excuse and told someone will call us back and they NEVER do. I did not need this headache right now! My husband and I are really going thru some tough and stressful things with the loss of both of my parents and my Father-in-law back to back and my Mother-in law and I are fighting for our lives due to cancer. THANK YOU ENTERPRISE for throwing this in our laps when we are grieving and worried!

dr barbara edmonds

4/25/11

president of enterprise:

i am writing a complaint about 2809 princess anne road, virginia beach va enterprise rent a center....on behalf of my grandmother.i will never ever go there and i recommend anyone in my area to never go there.my grandmother rented a car for the weekend.she tried to pay by card but they said they couldnt so she had to pay with a money order..now we was told that she will get her $100 deposit back when she returns the car.come sunday we returned the car and they informed us that itll take a month to get the deposit back..why was we not told this before we did a money order?? until after we paid for the rental?? than when i leave my grandmother with them i come back and their cursing at my 64 year old grandmother calling her dumb and a bitch.but these are the managers u hired to run offices??.so when i ask for their boss they had got an attitude and basically gave me the run around and once i contacted there boss she gave me the run around.my grandmother been renting her cars at enterprises for over 15 years and shell never rent there or anywhere ever again.im tired of getting the run around.i want something done now.cause that is not acceptable..dahill2290.dh@gmail.con

ryan

4/13/11

my wife was in a wrecked and the other guy was at fault. So there insurence which is Alfa agreed to have my car fixed so they had enterprise to give us a car and they did. My wife left the rental place there in Montgomery AL. and noticed a bad smell so she went on to work and when she left work and came home she had noticed some plastic bags in the rental car.. well we called the law an guess what it was DOPE in the car. The law took the dope and I called enterprise to come get the car and what had happened they assured me that they would come get the car and bring me a new one as of yet i still havent got the other car and it has been 4 hours since they assured me that they would be here. still waiting... im going to talk to home office in the morning and also better bussiness bureau in alabama and a attorney to see what legal actions I have. Poor bussiness and would not rent again from this company again.

Dennis and Heidi

4/19/11

We recently rented a small car in Davie FL. We called and made reservations over the phone the previous day. They quoted us $99.00 for a weekend rental and reserved it on our credit card. When we went to pick up the car the next day they then charged us $10 extra per day for an "added driver" (when there was only one driver and i tried to tell her this), $30 per day for "insurance" and somehow when we returned our car it was $250.00!! So They charged us $150 extra...just for driving a car for 2 days! I tried to reason with the store manager, questioning how they could charge us $150 over our quoted price, but did not do any good. We flew into Ft. Lauderdale from across the country to do a fundraiser for underprivledged children and we donated our time, paid for our own expenses, and then this happened. This incidence made our whole "donated" trip cost us alot of extra money for nothing. This really upsets me. I will NEVER rent a car from Enterprise ever again. I would never reccommend this company to anyone.

Ms. Jones	4/5/11
THIS COMPANY SUCKS WHEN IT COMES TO CUSTOMER SERVICE. I WOULDNT RENT FROM THEM AGAIN.

Mrs. Browning

4/5/11

I rented a car from you company on 3-28-11 from your Baltimore Marland location near
the airport. When I rented the car the young man that help me asked me, if I would like to purchase the gas from enterprise due to a cheap cost. I reply, yes. He told me that the Charger I am renting has a full tank of gas and he would just add
the gas onto my bill. I informed the young man I would like to paid in full before leaving the building. He responded by telling me the total of $212.09,which I paid in full with my cresit card. When I returned the vehicle on 4-2-11, I was told I owe an additional $28.28. O'course I am very displesed with the service, after I was told my bill was paid in full. I spoke to the Manager (Andrew D. Gaeta) which told me any so many words that it wasn't nothing he could do. My first time renting experience turn into a nightmare. I explained to the Manager that I should not be respondable for the additional cost since I was given the wrong information from the sale person. Due to this bad experience I would let it be known to my family and friend, to find a different company that can stand behind they words. If an employee is not trained properly they should not quote prices, they error is a reflection to your company. My invoice number is AH237036. I would like to receive a call from a Corp Manager.

Mrs.B Browning

sykeethia butler

4/5/11

On April 1,2011 i rented a 2010 white four door Jetta from Enter - Prise in Franklin, Va and it started out really good they came and picked me up from my home. And we had an agreement on the rental they wanted to try to give a good deal on the rental from my reservations that i had made with them. The inital agreement was a compact size car that was renting for $19.99 the total cost was $166.66 that price included the $100.00 deposit and i was using my own insurance and that was fine i also use there coveage protection plan which was $14.99 a day. I needed the rental due to my car was in the shop and they told me that my would not be ready until Monday or Tuesday and as i got the rental I came arcoss two problems the decal was expired and i had to call them and let the know and once i got home and looked at the the inspection sticker it was expired as well and had Stolen written on the inspection in orange letters this was another reason why i went ahead and got my back when I tried to call them back they wouldn't answer the phone. As i was up there at the store getting the stickers put on the decal i got a call stating my car was ready so i told the saleman that my car was ready and i would be dropping the car off on Saturday he said that was fine. I dropped the car off at Enter-Prise in Suffolk so i called them on Monday letting them what time i dropped the car off and see how they were going to deposited my money back to me well that's. When things went wrong they refuse to credit me my depoisted i was only being charged for having the car a day in half and i paid $199 for the car from Friday- Monday returned the car on Saturday and now i am being told that all i will get back is $50 when the rental was only $25 a day plus the $14.99 a day they refuse to give me my money back had to call cooperate office haven't heard anything back my next step is calling my lawyer. I will never rent from they again or refer them to anyone as of now i am still waiting on my money.

Customer No More

4/6/11

I rented a car in Richardson, Texas. When I returned the car, I was accused of having damaging the roof. The manager and a Enterprise representative conspired to state that a certain area of the roof had been damaged. My son and I both did not see any visable damage at all. I am sending Enterprise headquarters a 60 notice under the Texas Deceptive Trade Practices Act as well as the Texas Attorney General You are hereby warned about Enterpirse.

Corey Martin	4/6/11
I rented a car at St louis Airport aND RETURNED it to Arnold Mo messed up and forgot to get my psp and games out of the center console and called the nexst day and NO one has seen them.... funny thing is I always rent from enterprise and never had this to deal with.... Alway bring my car back cleaned now it shows they do not clean out there own cars!!! VERY UPSET with them.......... 3146012538

Aldo

4/6/11

After reading all the poor nightmare service i don't know how this stacks up.
Enterprise Hershey, Pa. based at Hershey Lodge. now with that address one would think this will be tops. Not so.
This is my second disappointment with service.They know how to take the reservation but,don't know how to deliver the car. Five minutes (9:55am)before they promissed to have a car at my house by 10:00am, they called. manager in training said Mr. A you have two options? I can drive you to the call an hour away or I can drive and get the car and bring it to your home.
Prior to confirming the reservation the second time real manager (Cheryl & Ashley)assured me the car will be at my home at 10. So Steve (manager in training)said maybe I can get a car in the next town 10 minutes away, and he did and they sent a driver in his own car to take me to the car and charged me public transportation fee.(for their mistake) I like Enterprise. I like leaving my car home when I rent a car but, I can't afford their poor service at Hershey branch.

Lashanda Mitchell

4/2/11

I recently visited one of your locations here in Fort Myers, FL 2509 Fowler Street Fort Myers, FL 33901 telephone number 239-332-4558 on 04/02/11. I contacted the branch over the phone before visiting the location. I spoke with a Rep and she stated that in order for me to rent a car I would need at least 2 utility bills and the address had to match my license. I did inform her that I had the 2 bills but the addresses did not match my license. She placed me on hold i guess to speak with her manager. She informed me that they would only accept it for today 04/02/11. When I got there, I was dealing with someone by the name of Ted I believe, and he is the Branch Rental Manager at the location. I explained to him my situation that I had spoke with someone over the phone, and he stated that it was okay but now he needed my debit card. I let him know that I was paying with cash, he hesitated for a minute and he said okay. Then he kept asking me for my debit card and why wouldnt I use it. I explained to him that I have pending transactions for bills and that it would not cover the rental amount thats why im paying cash. He then proceeded and stated that he would only put a hold on my card for $1 (confused). I gave him the card. The branch manager then went over the price of the car, and asked if i wanted insurance. I informed him no. He then asked if I had my own insurance i stated yes but its only liability insurance. He then started explaining to me the reasons for the insurance. I informed him that i did not want the insurance, and then proceeded AGAIN why insurance is important. A gentlemen that was with me at the time informed him that we already know the procedures of renting a car and that we've rented with enterprise before and that we did not have to get the insurance if we did not want to. the branch manager was then getting fustrated because i did not want the insurance so then he stated that i was not eligable to rent the car and that he's not comfortable anymore. To me I felt very disrespected due to the fact that i gave the branch manager everything he needed in order for me to rent the car, and now because i did not want the insurance, im not eligable. He then started going back and forth with the gentlemen that was with me, and he told us to get out of his store or he was going to call the police. Therefore we waited until they came and spoke with one of the officers and explained to him what happend. He informed us to get in touch with the corporate office, and file a complaint. And that is what i am doing now. I feel that the branch manager was disrespectful, rude, very unprofessional and pushy. It is my choice and my responsibility if i do not want to purchase their insurance, and that should not deny my eligability for renting a car. I will be contacting the Corporate Head Quarters during business hours.

Jason Slaughter	4/1/11
Poor customer service in the St. Petersburg FL market. Supposed "Company Policies" that are sometimes enforced, sometimes not enforced. I rent from Enterprise A LOT(Well, not anymore). I will be taking my business elsewhere in the future

Patty Naef

3/28/11

Rarely is there a need to rent a car, but my husband was insistent on Enterprise, to
drive from Waterford MI to Davenport IA for his mothers' funeral.

Tues 28-Mar-2011 9:30am-ish, we phoned the global reservation line who were NOT interested in anything but getting the reservation. The operator would not listen to what we had to say, our situation nor what we needed. She did NOT indicate a customer record is only saved if the last rental was within the last year. She reluctantly took the last name (not found) and was insistent she needed the drivers license number (not found).

It was decided to contact the branch directly - 6175 HIGHLAND RD, WATERFORD, MI. But, as with so many business in sales, it was the ol' bait & switch, although the rep was congenial about it. We indicated what we wanted and ended up with an American Chevy Malibu as emphatically indicated it was available. Upon arriving, though, the Chevy was - surprise, surprise - NOT available, but, yes, there were plenty of Honda's.

As there were actually no American models available here, my husband had to be shuttled to another location (5528 DIXIE HIGHWAY WATERFORD, MI) and was placed into a DIRTY (inside & out, full of dog hair) truck a full $100 more than expected. The rep at the 2nd location attempted to clean it, but my husband had to do it himself. I believe I have now finally convinced him that ENTERPRISE IS NOT the way to go!

Also, Enterprise is big on the "we'll pick you up", but never was this mentioned when we indicated the rental was required b/c our vehicle was in the shop (radiator repair. He walked the 2 miles only to be fully dissatified, disappointed and behind schedule.

Finally, when I phoned the global line at 6:30pm-ish 28-Mar and spoke to Supvsr Jeff H.

Patty Naef	3/28/11
Just a bait & switch company.

Sylvia Maddox

3/25/11

I have a complaint. Earlier today (March 25, 2011) I made online reservations for an auto rental. I received and printed out my confirmation so I could get the car. When I made it to 3025 Atlanta Highway, Montgomery, AL (the Enterprise Location), I was told that there were no cars available. However, I don't understand how I could get a confirmation when there were no cars as per the representative, no cars available. I overheard him tell another customer ahead of me, that is, after he took her money that he would call her when the car was available. Another customer came in after me and she had reservations as well. That location did not have a car for her either. I called back later to see if there would be cars available. I was told that he could not guarantee me anything because I made the reservations today even with the confirmed reservation.

Not at any time did (Dan or Velma) tell me I would receive a call or that they would try to locate one. Velma informed me as well, that because I made the reservations today - they service the reservations that were made early on. So what's the point of making reservations and printing out confirmations?

I do understand that at times maybe a car won't be ready but to hear the representative tell someone else "I'll call you when the car is ready." Then turn around and tell me - "Oh I'm sorry - we don't have anything."

I have always dealt with Enterprise for auto rentals and I have NEVER, EVER received service in that manner. And although, I received low rated service from that location, I still will rent from Enterprise. But I gurantee - it will not be from that location. POOR POOR CUSTOMER SERVICE!

Michael M.

3/25/11

SCAM! SCAM! SCAM! Enterprise Car Rental Rips off the MILITARY. I Rented a car from KANSAS CITY, MO. Located at the Airport at 10:30 Thursday night. As I walked around the vehicle for damage with the associate the only thing I noticed were the scuff marks on the rear bumper from luggage going in and out of the trunk. I told the associate about that and she said that’s OK, its normal wear-n-tear. I drove off for the business trip I was up there for, and dropped the vehicle back off on Saturday. I drove the car only 60 miles total. The car by the way had 10,000 miles on it already and was registered in Colorado. When I pulled in and grabbed my luggage out I proceeded to the office to complete the business with Enterprise. The manager there ANDREW PRICE stated there was 3 nicks in the windshield glass and that I will be charged $25 for each one. I asked (What nicks?) I walked over to the vehicle you literally had to put your face 1 foot from the windshield to look for these nicks to try and discover them. The windshield was not cracked; there were NO stars, only these 3 tiny pen mark nicks. I told the manger that How in the Hell are you supposed to discover these at night, and that what are the odds of getting three of these while only driving 60 Miles. The car had 10,000 miles.

ted joseph	3/17/11
Reference Sioux Falls, Sd operation: Three overbillings at Russell/Minnesota office. Decided to try 41st office. Recent 41st activity: refused two written requests to change mailing address; a clerk, with the proper dates written down before her, got the wrong reservation dates; and asked, via e-mail, for a staffer to mail a receipt. Refused.

Mendy Motes

3/17/11

I rented a car in Denver, CO to drive out of the state for a funeral. I called enterprise early that day to ask if they could pick me up from my home 8 minutes away, as I had seen heavily advertised throughout your site. I was told that they would not drive more than five minutes to pick anyone up. When I arrived at the office, two employees were off to the side talking on the phone (one was telling some poor soul that if he needed a car from the airport instead of that office, it would cost him AT LEAST $150 (!). In any event, there was nobody at the desk, and I stood there for more than ten minutes without anyone even acknowledging my presence (no wonder they couldn't pick anyone up).

I returned the car a few hours before it was due, and the agent (who was actually quite nice and helpful), got inside the car and turned it on to check the mileage. I got my receipt and went home, exhausted from having buried my father...

Two hours later I received a call indicating that I would be charged $75 for a "full detail," apparently because there had been some orange juice spilled in the backseat. I have 2 little kids who spent 13 hours each direction in the car, so spilled juice is believable, but $75 seems excessive to me.

Honestly, if they had been just slightly more helpful at the time of the rental, I probably would have taken it to be cleaned myself. As is, I would probably consider about $10 to be fair, but I'm just really annoyed with everyone at that location except for the one cutie that I actually worked with face-to-face.

Pehaps they could charge everyone $75 or more on top of the fee, save money by not carrying out policies, and use the excess cash for some workshops in customer service and basic human decency. I might happily contribute to such a fund willingly.

Mendy Motes

3/17/11

OK, I want to amend my earlier post (It's not up yet, but still). I spoke with them and we came to a more fair agreement. I still think I could have gotten much better service, but wouldn't rule out using enterpirise in the future. Plus, even if $75 is excessive, I should have cleaned the interior of the car out more carefully before returning it, because children can be pretty gross. Anyhow, judging by other stuff listed here, Denver's locations are something to be grateful for.

Michael M.

3/25/11

I proceeded to the first car out in the parking lot which was a white Buick I once again put my face extremely close to the car and noticed (5) nicks the same size. I walked back in the office and told ANDREW PRICE that the Buick has 5 nicks on it and I want to see the report on that vehicle. Surprisingly he could not provide that report. Today I call corporate office they give me the number to customer service, and guess what? They tell me the branch office is the only source to get a refund back through. I think this is one of Enterprises business practices to inflate their profits and fatten the margin for the manager’s store location. This business needs to be investigated for FRAUD… So PLEASE! PLEASE! I warn you DO NOT do business with this company, they are a shady, greedy company and look for whoever they can get over on. I am the Training Officer for a very large Military Unit and one of my duties is to setup all car rentals and hotels for all personnel we send for training around the U.S. Guess what company will no longer be utilized during all this traveling. Enterprise may have ripped me off for only $75 dollars, but they will be affected noticing hundreds of thousands of dollars drop from their earning potential. They are blacklisted at this Battalion. In addition my wife works for an Online Marketing Company so she will reach even a larger audience to reveal Enterprises tactics. Thanks Enterprise and ANDREW PRICE (the lousy manager at Kansas City, MO) you had your chance to do the right thing. Oh, and your Motto should be changed to “We pick you up and RIP you off”!!!
Signed,
The one who will NEVER use Enterprise Car Rental, again!

ted	3/19/11
Reference 41st St. office, Sioux Falls, SD. Recommend up antenna. Four recent experiences: two refusals to written requests for address change; reservation date was incorrect, and asked, in an e-mail, that receipt be mailed. Refused....

Angry in Knoxville, TN

3/19/11

I think that every employee that works for enterprise are taught to say the word SORRY, like thats the problem solver but you know what it isn't. I called today and talked to man at enterprise and set up a rental and he quoted me the price and said he would be waiting and that was at 11:30 am. Well we arrived at the enterprise which is around 35 miles away from my home and i went to walk in and the doors was locked, so i went around to the side door and the door opened. The guy said SORRY we are closed and but the one at the airport is open! Go figure! So i went to get back in my car and there stood a employee helping another customer. I drove by and asked him what the deal was and he said they close at 1:00pm and it was 1:10 and people still being helped and he said again SORRY but you can come back monday, WTF? Its like 35 miles back home and 35 miles back here, are you crazy? And again, the 5 minute conversation we had the employee said SORRY about 10 times and that is so wonderful to hear SORRY, so i want to extend my gratitude to ENTERPRISE for losing a customer and so many more. In this world we live in today you dont turn away MONEY! It looks like from now on my family will rent from another rental company that will show professionalism.

Karl Dedner

3/20/11

We rented a car from the Yorkville, IL Enterprise from 11/19/10 to 11/29/10. The contract (we still have) stated it would be $316. We spoke to Patrick, sho stated that they were closed on Sunday but we should pull the car around to the back, and drop the keys in the lock box. We returned the car THREE hours early, on Sunday 11/29 as agreed. Patrick charged us for the EXTRA day, and also charged us an additional $100 for a "cleaning fee", stating that we returned the car very dirty. We are a couple in our 50-60 age range; NEVER keep our vehicles dirty and we respect other's property. Patrick never called or wrote to us about any additional charges, but merely put $460 on our credit card, instead of the contract price which stated $316. When we called him, he agreed he'd reimburse us for the "incorrect extra day charge" since we did not have it thru Monday 11/30 but returned it on 11/29 as agreed. He also said he'd split the "cleaning fee" 50/50 with us, and reimburse us $50 towards that. Of course, we never saw any reimbursements and he now denies ever saying he'd reimburse us! Calls to him are futile; the staff makes excuses why he can't come to the phone and he will never return our calls. The staff clearly did not want to vacuume the car, so they sent it out for detailing and charged US as a result of their laziness. Enterprise does not treat their customers this way, but the Yorkville Enterprise clearly does! I hope the corporate offices will help us. We have contacted the BBB and they have agreed to help us out. We have rented from Enterprise many times, but now this has ruined the trust and faith in how they do business.

Leah Hansley

3/23/11

I have been an enterprise renter for a very long time and always did as I was suppose to. I rented a car because of an accident from the enterprise in springfield and I received poor customer service from the manager. And because I did not agree with her (in my opinion) she over charged me for the gas. I prepaid but I only use a little she charged me full price I have called the regional manager several times but never received a call back.

Mr. Crowe

3/14/11

We have been renting a car from McKinney-Dallas, Texas location, We have been gravely disappointed in the lack of customer service and attitude to resolve problems.

1. We received our car not detailed.
2. The car was very low on fuel.

We bringing these matters to the location (Chris & Jason) they were defensive towards the problem.

We moved to another location…better service with a better attitude.

K. Green

3/11/11

To whom it may concer,

I rented a car in Hesperia Ca. first I had to trade the original car in because it was not performing correctly. On the second day of having the second car I called and reported that the rear passanger window was not working properly and that the car had a bad odor to it. The car was very dirty when I go it, this is not the first time I have rented from them and everytime I have had a filthy vehicle. I flew back to my home state and asked my mom to return the vehicle, when she did they accused her and I of smoking in the vehicle. My mom was told by the so called manager Cheryl Ayos (I believe that is the spelling of her name, that is what she told me) that my credit card was going to be charge $75 because she said she saw ashes. I called her and told her that I did not smoke and I know that my mom did not smoke in ther car because I have asthma. The manager kept saying that it was a new car and she knows her fleet. I told her that I reported the car dirty and she said that she knows what she saw. I need to know who to contact about this, I am not going to get charged for something I did not do and I know my mom did not do. This rental building has very poor management. Can someone direct me to whom ever I need to speak to.

Lehigh Valley , PA

3/9/11

I received a rental car from your Airport Road site and all I got was greif.Following an accident Erie Insurance paid for my rental car which I was to have for 7 days to find another vehicle. As soon as I got home I noticed the license plates were expired from March20, 2010.This is a dodge caliper 2010 from Ohio. They were supposed to pick up this car and bring another car to me and that NEVER happened. I was forced to drive this vehicle to another site on Monday. So I had no use of this vehicle for 4 days . I am now left with three days to take care of my situation. BUT THEN they told me the tags were valid on this car.JUST PLAIN LIARS...I took pictures of the plates on this car for proof.They actually switched the plate from the front to the back , supposedly so the police did not see it....I am really disgusted with your car rental service and I WILL TELL EVERYONE about it. And P.S. Erie Insurance is not too happy either!!!!!

syd janson

3/9/11

big arguement about gas measure on gauge she was overcharging me , then says put whatever and proceeds to charge me for all extras i didn't want ,, so i point that out and she got big attitude problem. i had to leave car on their lot while i rented their car when i return i notice dents all down the side . i complain to manager who says they will call me ..despite repeated callings by me i never got a return call

Pissedoffinriverside

3/10/11

The Manager in Woodcrest, told me that there would be a $50 hold on my bank account. Hearing this I agreed by the time I got home and checked my bank account there was a $250.00 dollar hold placed on my account. I called the manager and she told me she would correct this. The next day I checked and it was not corrected. I called this manager back and was told "there is nothing I can do." I then asked for he boss and called the area manager's office and was told he was not in and that he would call me back 8 hours later I have not recieved a call back. This is very poor service and not a very good way to treat thier customers.

Bal Thapa

3/3/11

Jan, 13th, I rented a car from Enterprise located at 25 river st, Cambridge, MA. I returned the car on March 2nd, 2011. A management trainee comes out, checks the car and tells me that there are hail bumps and it's a significant damage to the car.I told him that these were at the time when I rented it. I told him that I am not a professional and I would not know that it is something that it will be that much significant in my book. Yes I noticed but I never believed that the guy who issued the rental in the first place will not have it noted down. He was about to miss a big scratch in the lower bumper which I have to let him know. I have my car since 2007 and since then I don't know how many snowstorms we have seen. I have almost none in my car and suddenly when I rent a car I have like so many hail effects on it. I have been held responsible for someone's lack of negligence.
Secondly they took out $200.00 out from my account without informing me on feb 25th. They did not even call later and notified me abut the acitivity. I found it myself on March 2nd. I would consider it as a stealing if someone does not notify it.
they called me notifying that "I have certain days left only when the insurance is going to cover", so I had the garage owner "Michael Block", call them back and let them that the car will take few more days and he also mentioned that the customer should not be charged for that. He will pay for the rental for those amount of days.

thirdly, after I got the rental, one week later the cops pulled me over for an expired inspection sticker. I went back and talked to the manager. He tells me "Oh no don't worry about it, it's nothing. It happens all the time. Let me take care of it. He goes for the inspection, brings the car back and says sorry".

All these incidents notifies that the guys who are over this rental place does not know what they are doing and how it should be done. All these incidents also states that they are missing lot of details and put a customer in lot of mental harrasment.

I am really looking forward to be sorted out whose fault it is for all the negligences and if not then I will have to knock somewhere else for help.

Heaven Howes

2/28/11

One of your renters hit my car and ran. The police were called and the renter returned to the scene where we exchanged insurance. I have never received a call from Enterprise to fix the damage your renter (insured by Enterprise) has done to my car after two weeks of no contact from Enterprise. I tried calling the business office here in Peoria, IL (309-691-9500) and was told they do not handle the insurance. I was assured that the employee would get me an answer on where the claim was at in processing with your corporate office and he would call me back. I did not receive a call back so I left a voicemail with Annette at the corporate office and I am crossing my fingers that someone will fix the damage your renter has caused to my car.

Heaven Howes
(309)363 5777

Big Time ERAC Renter

2/25/11

I would like to say that I have had relative good experiences with Enterprise, but… From what I am reading herein, most of the problems are seemingly related to a local employee, or group of local employees. It also will depend also on the local management(s), as they are trying to personally push the numbers up, most likely for an increased paycheck. I have done a boatload of business with ERAC (well over $60k), and all at good rates without direct corporate discounts, etc. I you just walk in blindly off the streets, your going to get stung, that’s the unfortunate American way (though I feel it is un-American). They do need to make money, but I will agree that some of the postings reflect a very piss-poor way of doing it and, ERAC really does not put up with some of the items described above; THE RIGHT PEOPLE GOT TO HEAR ABOUT IT, usually in writing (you can always make contact by voice first to the highest regional manager, then, hit them up with an direct email (it also gives them something in writing to use against the employee(s) involved – CYA)). Case in point, a bad experience I had, wherein a relative new ‘management trainee’ that just posted to a new location for herself (no gender intended) did not understand what was going on with my extended rental, saw that it was overdue when I cam in to renew it while giving them more money (in fact, exactly what they had asked for and when they asked for it), and, She foolishly blunted out to everyone that Enterprise was “Recovering and Repossessing” the car. She was the highest authority at that location at that moment as it was 7:30AM in the morning, so, the chiefs at local corporate were not in yet and I could not escalate at that moment I did my homework in about 2 hours and I wrote a one page letter, very blunt and to-the-point (although I would have been justified in making it about 5 pages), and, SENT IT TO THE LOCAL CORPORATE DISTRICT WHATEVER, THAT OVERSEES THE REGION. I got a call back from my local manager, all was OK, and, was even told that She was not at that branch anymore – that same day, within hours (I did even call that specific branch and, I got another apology and was flatly told that She was not longer with ERAC). Do remember, there area some real dope-heads and idiots, that have completely corrupt morals, that are entering ERAC’s College Intern Program which have different influences on what happens in different areas (none of it should have happened in-the-first-place, don’t get me wrong). ERAC has got to hear about it. If you have a CC or Debit Charge, it is most likely, DISPUTABLE, even under the aspects of FRAUD – and the LAST thing the local branch wants is negative feedback coming down in the form of a reverse fashion, like you complaint letter OUTLINING EVERYTHING, VIA AN ATTACHED DISPUTED BANK INQUIRY, that starts much higher up in the ERAC system, and flows downhill – get it folks. Now for some of you that did a pure Cash transaction, you can always figure out how to approach telling the local branch manager that you are filing FRAUD CHARGES as per your attorney and once you waist your time on that, you will not turn back (be clear that you feel it is an personal issue with whomever did the dirty deed and always be 1-2 steps above that person when you are just trying to resolve something for the very first time – also, I would politely ask the ‘superiors’ a question, like, may I speak to you over here – so the whole world does not hear it – give them some room to save face – if possible – even though it may not be justified at all). I had a real bad experience that impacted my day, seriously, because of a jerk – that jerk was gone the same day, BUT I HAD TO THINK IT THROUGH FIRST, DO A LITTLE HOMEWORK TO FIND OUT WHO IS WHOM, AND WHERE THEY ARE, ETC. Work it, and you will most likely get somewhere, maybe everywhere with ERAC, or at least only your monies back – if you do not use them again, then it will be their loss and do make you DISSATISFACTIONS very clear. I am however, only giving ERAC 3 of 5 Stars, due to the that event and, the fact, that I have experienced bait and switch at remote airport locations, even when they were charging high rates, or, I had a confirmed reservation and there was no car available and they don’t seem to do much about it at some locations (their personal bottom lines I would gather). Excuse any typos, etc. Work it folks, just work it – think things through and make yourself some written notes to reference! ONE LAST NOTE – JUST BE HAPPY THAT SOME OF THE PROBLEM PEOPLE DID NOT CHOSE TO GO INTO HEALTHCARE. LOL.

Monica

2/25/11

There is an employee at your branch located on Chicago Ave and Austin Blvd in Chicago, Illinois, who lacks customer service skills. I believe his name is Jeremiah. He looked as if he was intoxicated by marijuana. He was very standoffish and didn't help me as well as he could have. Besides his terrible service, the car was not clean when I received it, the entire process took way to long and my husband was late to an event because of the amount of time it took for everything to happen. I am usually a very happy customer of Enterprise, but that branch was very disorganized.

Erik	2/21/11
I will NEVER ever rent a car from Enterprise or any of it's affiliates. If you rent a care, beware of damage you may not see at inspection and prepare to pay over $500.

Tommy E.	2/23/11
I have had nothing but excellent service from Enterprise here in San Jose, Ca. I've read many reviews posted here and I can see how said bad experiences was their own fault. If you follow the rules, call if you need to keep vehicle longer than originally planned, not lose your temper, etc., etc., etc.

Kyna

2/11/11

I am writing to make a comment rather than ask a question. Due to a car accident I had Jan 2011, my insurance company set up a rental car with your agency in Mount Vernon, NY from 1/24/11 thru 2/8/11. While I was working to get my new car on the road, I in turn held the vehicle and returned it on 2/10/11.

Your company went into my account that I had on file and took $150 without my knowledge on 2/9/11. Not that I have an issue with paying for the car, my issue is that I should have a received a call from the office to inform me the charge would take place, so that I would not be shocked to see the money debited from my account. It was not until I checked my bank acct that night did I notice money was missing. When I brought it to the attention of one your customer service Reps Vito or Vido, his attitude was less than desirable. I don't appreciate the obnoxious tone and all that I ask was for some courtesy. Then he proceeded to say that since I was complaining and I still owed $29 that he was planning on canceling out, he will then charge me. I don't think it was unfair for me to question as to why I was not called before the charge was made, just so that I am aware of the transaction.

God forbid, I am ever in another accident; I would not utilize that Mount Vernon Location to do business again. Their lack of professionalism especially his, leaves a lot to be desired. Trust, I have done business with Enterprise in the past, and I will think twice about renting for your company again.

Peter J.

2/14/11

im getting the run around on returning a truck that was purchased from the Beaver, Pa office. it has been in the shop for two weeks. The Area Sales Manager Mark C. confirmed with me the first time the truck broke after 2 days of driving it and it being in the shop for a week that the 7 day trial period would not start until i took the truck into possession after they had if fixed. I picked the truck up the following Sat after being "fixed" and had to return it the next day (sunday) because not only was the issue not addressed but more issues like Electrical issues in the dash, transmission / rear end issues when in reverse, interior trim issues (broken door pull) and noises from under the truck happened all in the evening that i picked it up. After Mark C. emailed me about doing the paperwork to return the truck out of nowhere they are saying that i'm out of the 7 day return policy???? lie, cheat and steal... like a regular sales team thus far. But its from the upper management- not the sales staff. supposed Area and regional sales managers. they have not called or emailed me in about 5 days now. I've started a paper trail to get corporate Enterprise involved / media involved / attorneys involved if need be. BEWARE WHEN PURCHASING A CAR FROM THESE GUYS - we never had a problem in the past with my family but i guess the times have changed. I'm sorry to say that.

Mary Escobedo

2/16/11

I notice from the 1 star ratings above and coming from different areas, that your company is at least consistent with bad service and office managers attitude. On the 31 of January I had to use your service in Austin, Texas on 5th Street. My car had been involved in a collision with a person that was covered by Fred Loya Insurance and for me to get the repairs done, I was given a rental car from Enteprise. I currently own a Cadillac and was under the impression that I would be getting a car comparable to what I had. I was given a Maxima, which was fine with me. The person who helped me, by the name of Ryan informed me that she would contact Fred Loya Insurance to get their approval on the car. I informed her to please call me back if I was not approved for the Maxima. Since she did not call me back when I had asked for a call back if the car was not approved, I assumed there was no problem. Well, 10 days later, when my car is ready I am dropping off the car and am told I owe Enterprise $7.99/per day plus tax over the amount Fred Loya had approved. I tried to explain to the manager what had originally transpired and in so many words told me "my employees do not lie", which I took as her calling me a liar. I have tried to contact Fred Loya to no avail. I received a call from Enterprise this morning and was told the ticket would be left open and if I should receive a call from Fred Loya Insurance to call them back. If I would have been told at the very beginning that it was up to me to get approval, I would have had no problem taking care of this matter myself. Unfortunately, I trusted your company and was screwed. Unless this matter is resolved to my satisfaction, I can honestly say I will never utilize Enterprise rentals. I strongly suggest that your company make some effort to better train your managers in dealing with customer complaints.

Mike Norris	2/10/11
Scheduled p/u in columbus ohio for 2/9/11 arrived to find an HHR chevrolet, no other car available. Car should not have been rented in this condition. Outside of vehicle had been rinsed off and froze no heated mirrors not safe at all. Inside car smelled like perfume about a half gallon to cover other nasty smells. Not to mention stains throughout car. SHAME ON YOU ENTERPRISE

elin

2/10/11

I was disappointed and disgusted to see a bull riding poster in the car rental office. Bull riding is a cruel sport and Enterprise sponsors a team. Below is some information about this so called sport and the abuses that innocent animals have to suffer for the entertainment of people. It's cruel and unnecessary:

We are all concerned about the interests of other animals and want to know that ethical actions are taken to respect those animals. We all want to be just and fair in our treatment of all creatures, humans and non-humans.

Friends of Animals believes that truly respecting other animals means allowing them to have full and free lives on their own terms. Bull riding proponents tell us that their bulls are worth $10,000 or more as an indication that the bulls are well treated. In contrast, we ask you to consider that these bulls are not mere things or commodities – as a monetary value suggests – but that each bull is another living, feeling being with inherent worth.

Bull riding violates bulls by coercing them to serve as objects of our entertainment. The very presence of the bulls in the arena is a concern, but obvious signs of coercion that you may want to watch for include the following: bulls in the chute having their tails twisted, bulls being shocked with a 5,000 volt "hot shot" as they exit the chute, and bulls having flank strap tightened around their flanks.

Half of a bull rider's score is based on how violently the bull reacts when attempting to throw the rider. The more violently the bull moves and kicks, the higher the rider’s score. The other half of the score is based on the rider's ability to maintain control, and extra points are usually given for literally spurring the bull on.

The main device used to provoke a bull to react is the flank strap. For a bull, the flank strap causes a terrifying sensation as if a predator were on the back or around the belly of the bull, gripping the bull's body with sharp claws. The spurs used in most bull riding events are loosely locked rollers. The rollers are the wheel-like part of the spur that is poked into the bull's sides adding to the frightening torment and pain caused by the flank strap.

Belt & electric prodIn spite of the compulsive reaction induced by the flank strap, bull riding proponents claim the bulls naturally buck. But it is obvious that they do so to oppose being ridden. That is the whole point of the show. Not only does the bull attempt to throw the rider, but a bull will often attempt to stomp on, kick, or gore a rider once thrown. This is why bull riding events have "bullfighters" who can intervene to protect the rider.

The distressing practices and techniques used in bull riding and other rodeo events have been banned in Pittsburgh, which specifically prohibits the use of electric shocking devices, spurs and flank straps. Because these physical assaults are integral to bull riding events, the banning has effectively prevented bull riding.

While a form of entertainment, as opposed to a practical means of ranching, bull riding is still a dramatic demonstration of animal husbandry – the breeding and rearing of domestic animals for human use and exploitation.

Consider the importance of deciding today to stop supporting practices that celebrate the coercion and exploitation of other animals. We can each take ethical actions that respect the interests of other animals through vegan living. Veganism, as a way of living, renounces the use animals to serve our needs. This includes not attending future forms of animal entertainment like bull riding. There are plenty of ways to have fun with our friends and family that don't involve harming or exploiting other animals.

Disappointed Customer in Alabama

2/9/11

The insurance company paid for a vehicle for me while my vehicle was being repaired. The Huntsville Enterprise location on University Drive was accommodagting at first, however, it was disappointingly amazing to me that the 2011 Impala that I was leased assigned was "sold" while I was using it. Enterprise contacted me and asked that I return the vehicle. I complied. The replacement vehicle was another impala but it was very, very DIRTY on the outside and FILTHY on the inside with stains on the seats (I took photos) and dust. Also the agent asked if I mind taking it on "Empty". I objected. He took the vehicle and pumped enough gas to make it to a half tank. I remarked about the condition of the car---about how surprised I was that they rented vehicles in that condition. He stated that "they don't detail" vehicles. I told him it appeared that they didn't "clean" them either. To make matters worse, the "Change Engine Oil Soon" light was displayed. This was really a disappointed event. I will post this on FACEBOOK. Others need to know...

stephanie	1/24/11
your branch office at valley hi and at lackland afb in san antonio, tx are giving favors to customers, they gave this one customer a free car to drive, she is been driving it for three months now, and sometimes she exchange it to a van when she needs to.the district manager .

Joe

1/28/11

I wanted to share my experiences with your corporate office.
As a long time customer I had a history with your office on RT 33 in Hamilton NJ.
The staff there were some of the nicest and most professional people that I had the pleasure of dealing with.
Recently, Enterprise opened an office on South Broad Street in Hamilton, NJ and I was directed to that location by RT 33 because it was closer to my resisdence.
I wanted you to know that the service and customer attention at this new location has been nothing short of outstanding.
Branch Manager Matthew Baranowski is to be commended for all his great work there.
Recently, Matt was a tremendous asset in coordinating the short notice rental of a car that was needed to take a disabled vet to and from medical appointments at the VA hospital during the course of several days.

Lorelei Legaspi

1/3/11

The Manager here in Escondido,Ca (Mat)misled me about the additional insurance that he wanted me to avail of. He stated that my insurance AllState is not covering my rental. He spoke too fast and really trying very hard to sell their own insurance coverage. I was very dissappointed that company like this is very inconsiderated and lacking good customer service...all they think is MONEY...MONEY...MONEY. I will never recommend Enterprise to anyone. Hopefully their competiton is better.

K. Thomas

1/5/11

My complaint is that during the walk around, which was very quick - the place was packed w/customers and the representative was rushing, I was rented a car with about 4 areas of dings and nicks; all the areas were marked on the form before I drove off. Unfortunately, I noticed three small areas on the lid of the trunk the next morning, didn't think it was big deal (BIG MISTAKE). I would tell them about it when I returned the car. There damage was not that noticeable and the paint was not chipped or smudged. The damage were these weird puckers on the trunk lid, like someone push it up from inside the trunk; however, the underside of the trunk appeared normal when I looked. Therefore, I didn't understand how this could have happened. Anyway, when I returned the car, the rep told me I had to pay for it and asked for my insurance info. I refused because I told her I did not cause this damage, that I noticed it the next morning, that I drove the car straight home where it sat unharmed until the next day. I told her this damage must have already been on the car and that it obviously was missed by the rep and by me, which can happen. I was told even if I noticed it right away after taking the car from their lot, I still would have been liable. I think this is unfair and I plan to fight them on it. If I had caused the damage, I would have been more than happy to pay for it. Also, Enterprise obviously is not repairing damages on their cars, because mine was pretty nicked up, even with a busted front license plate holder. As a matter of fact, I never saw the rep look at the roof of the car, her eyes were transfixed on the body areas around the doors, front and back as was mine. I filed a complaint, but Enterprise only sent me a request for my insurance info again, not so much as call and we just even purchased a car from their car sales back in October. I'm really disappointed in this treatment as I see others have had disappointments and complaints regarding this company. I will never use them again. Please be careful renting cars from any car rental and go over your car with a fine tooth comb and not let the rep rush you!

Scott Hall

12/30/10

I had the most terrific experience at my local San Diego (Rancho Bernardo) Enterprise office last week.

That day, I was wrapped up in my own problems, having just found out my mother was about to face surgery for cancer. I wanted to be with her, and Enterprise made it easy to do so by having an easy website to use and an office only a mile from my house! Little did I know that, on that Saturday (12-18-10), I'd meet two employees who would change my whole day for the better.

The process actually started on a bit of a down note. There was no car available for me to rent when I arrived at noon (closing time, as I found out). Bill Goodridge, in the Rancho Bernardo office in San Diego, CA, had just received a phone call that my car would be in the office in a few minutes, that the customer bringing it back from her journey was running a few minutes late. It didn't take alot to realize that he and Ian Jorgeson were going to be staying late to help out this customer, and I was happy to wait.

So time passed. 12:15pm came and went. Bill offered to bring another vehicle from nearby Escondido, I declined. I had a little extra time since the surgery wasn’t scheduled until the next day, and I was hoping I could do my part to help this whole thing work out with minimal hassle. 12:30pm came, still my car had not arrived. These guys are so patient. No smart remarks, no eyes rolling, just a little embarrassed. They really wanted to help her out, knowing she would owe for two additional days if that car didn't get returned.

I was so impressed with them, I told them it was a shame I wasn't the Enterprise CEO appearing on the Undercover Boss TV show. I'd think up an awesome reward for them! We laughed and waited ...

Bill decided at this point to get a vehicle for me anyway, and had one delivered from Escondido. My car arrives a little before 1pm, still no sign of the customer who assured him she was "just a few minutes away."

And still no complaints from the staff, the guys who probably have to deal with this all the time! The office is closed Sundays, and these two employees probably wanted nothing more than to get their "weekend" started! But they sacrificed to help out someone they didn't know, without an undercover CEO watching them or hidden cameras catching every move.

They really amazed me. Enterprise is a huge corporation, people stream through your offices day after day. But these two guys went the distance to help out one customer, and I can't tell you what that meant to me ... I guess because that customer could be me someday.
Upon my return four days later, I find out that the customer brought the car in on Monday, two days late! Bill and Ian still didn't complain as we talked about this. Maybe it's your training, maybe it's because you hire good people. All I know is that when I left on my own journey that Saturday, uncertain of what I was about to find in an Arizona hospital room, I was feeling better about the world because these two Enterprise employees showed me that compassion can be found where I least expected it.

You can bet I'll be by the office in a couple of weeks when I need to make another visit to my Mom (whose surgery went well). After all, you pick me up!

Thank you,

Scott

Manager of Emter[rose Rent a car San Leandro, CA	12/27/10
San Leandro store, Lenae and store Manager Vickie had poor customer service skills, and mis-representated the process of the deposit.

Disappointed	12/22/10
I rented a car from your Petersburg, VA location on December 18th. The staff was courteous, however I was very disappointed with the Hyundai Accent that I rented. The seats and carpet were stained. It was awful, the staff did not offer to do anything. Upon return the manager on duty did give me a free upgrade on my next rental but, I was disappointed in the filthy cars in their fleet.

P. Binder

12/22/10

Dear Enterprise Leasing,
I am writing to bring to your attention a situation regarding my experience at the Enterprise location on Veteran Memorial Parkway in St. Peters, Mo.

I was given a Chevrolet HHR for rental from the above location. It leaked transmission fluid in our garage and in our driveway. When I called the office to alert them of the leak, I was asked to bring it in and exchange it for a replacement rental car. My choice of replacement vehicles was a large extend-cab truck or a compact car!

But now, because of the transmission fluid leak from the first rental car, I had to purchase special cleaning solvents to clean up the aftermath. It also was an inconvenience for me to have to return the first vehicle to Enterprise to get a replacement rental vehicle.

I requested a refund on the Damage Waiver and Personal Accident Insurance that I paid for my inconvenience in this matter. I have not heard back from the local office nor the regional manager after repeated attempts. This tyoe of customer service is unacceptable.

I am very disappointed in my experience with Enterprise. I am a partner in a marketing firm whose clients rent cars and travel often. You can rest assured I will be sharing with them my poor experience with Enterprise Leasing and recommend they use a competitor of Enterprise's for their vehicle rental needs.

Glen Stocker	12/17/10
If going to Taos NM, please avoid at all costs, Enterprise rental, we landed at the airport and rented a car for two (2) days, returned it on time and were charged for five days (5) to which we tried hours on end, to get the situation rectified, and were "assured" it would, but in the end, we had to pay it all. Avoid "Sean" and his boss Jesse, talk is all you'll get.

Shirley Buchanan

12/10/10

Rented a car in Moreno Valley Ca. Was charged $738.86. for 21 days. Listed on line21 days for $369.24. Very non caring, asked if there is a senior discount and he said the price was a senior discount .I have been trying to contact the regional manager but he has never contacted me. I feel I hae a lidgitment complaint on price gouging on older people. My famiely always rents from enterprise in San Jose cal. from a real caring and friendly manager, but the disapointment in Moreno Valley will from now on go to avis. Which I did and rented a car one way to Boise Idaho and a bigger car then the one at enterprise for $124.00. If I can find a fax number I will send copies of the enterprise transaction to the ceo or next in line of that company. I think I just paid for the manager in Moreno Valley christmas shoping.

Debbie

12/14/10

I rented a car at Enterprise in Ithaca, NY while my car was being repaired. It snowed and the weather was quite poor when I drove the car this morning and the tires were atrocious!!!! The car itself was beautiful and the people at Enterprise in Ithaca were friendly,but when I have my 7 and 8 year old children in the car with me and am forced to pull over to the side of the road and stay there because I am slippng all over the road and can't even get enough traction to get up a small hill, it becomes dangerous. I have driven in similar conditions, even worse conditions, and have not had the amount of difficulty I had today because of the poor quality tires on the car. I was told that Enterprise doesn't replace tires until the tread is at 4/32, these tires were at 7/32, which is probably okay in some circumstances but not for driving in a NY winter. I believe concessions need to be made in regard to the quality of tire that is on a rental car because people need to feel safe in driving those cars regardless of the conditions.

PissedOffCustomerIn-LV

12/2/10

We rented a truck to drive to Northern, Ca.
We had a rate for 295 a week which we paid with the 350 deposit before we left the office. It was due back a week later on Wednesday, the Branch Manager at the Enterprise location on Bonanza dr in Las Vegas,NV called on a monday and left a VM saying we needed another deposit and that if it wasn't paid the Cops would be involved.
We paid another 350, during the second week he called and left two VM's(Which I saved) saying the same thing all before it was due back.
I have all my paperwork to prove this along with my VM.
So for two weeks we paid a total of 1,149.64 and we also had a CREDIT card on file, yet he still called and left those VM's.
I don't know how but I'm VERY VERY unhappy.
What can I do?

kristal

11/2/10

I have been renting at the Blue Spring location practically every weekend since Oct,2009 and My son got hired there and just because they fired my son the manager Ramus Arceo and the district manager Mike Mcgaven put me on a do not rent after the fired him I have been loyal customer all this time I was renting before he started there and I think it is wrong the they hold me accountable for what happened with him and never gave me a reason or told me that I could not rent a car they told me that i had to come back later well the whole office is doing wrong the manager is trading deals on cars for alcohol and having it delivered to the job.

David Hayes

10/27/10

I recently was in LasVegas and rented a vehicle at the Westin Hotel location of Enterprise. The first problem was being put on hold for 20 min. The next problem was not being picked up as the advertise. The vehicle was fine. My wife dropped her camera in the floor and did not realize it until we had boarded our flight home. On arrival home we promptly called the location and spoke with an agent named shevonne who told us she had the camera and would be happy to mail it to us if we would send a box prepaid for the return. I sent it the next day. I waited 8 days no word so I called and spoke with another agent named Laura who toldme she had received my box and was too busy to send it that day but would send it later. 9 days later still no camera. I called and spoke with Laura who said she did not know about it? She would have the other agent phone me. Guess what no call. I called twice more and spoke with Laura who assured me shevonne would call me. 2 days later my wife calls and speaks with Laura who tells her shevonne will call her back. We finally get a call and was told that the camera had been taken from the lost and found. Wow what a surprise just when my faith in honest people was just about restored. Beware of this location just plain out lied to and very dishonest. Oh yea, we had planned to send the agent a small token of our appreciation 100.00 but thats the kind of folks we are.

Charlee Brown

10/26/10

Enterprise, We'll pick you up. They came 23 hour later. They left me stranded and would not pay for a hotel. 3 different airports denied me a vehicle. I still had to pay full price until I disputed the charges. They took $19.95 off for my troubles. I was 2 1/2 hours away from home under contract that if something happened to the car, they would provide another car... They did this 23 hours later... I am a female. Enterprise knew that I had no transportation and no means to rent a motel room. Still, they left me there. Delighted that I'm able to tell my story about this rental car company. On 10/23/10, 8:15pm, I hit a 100lbs deer and totaled a vehicle. At 10/25/10, 7:10pm I was delivered another vehicle and made it home safely. ANYTHING COULD HAVE HAPPENED! Thank God nothing did. I'm still having nightmares.

Charlee Brown
Business Owner
267-756-3395

do not rent from Enterprise unless your RICH and/or have time to take to co

10/25/10

I agree with the above poster. Something is VERY wrong with Enterprise (lately). They have charged thousands of dollars on my credit card and my friends debit card for a car they say was stolen by me WHEN it was returned (they picked it up). I'm going to court soon for all of this and will keep you posted. What or earth is wrong with Enterprise? They have harrassed me and left many messages with threatening phone calls. Obviously I'm not alone because I'm reading about this all over the internet.

J Dawn Campbell

10/23/10

My Experience with the "Enterprise Rental Car of Kentucky" Branch office located in Charleston, WV at 5330 Maccorkle Avenue has been absolutely atrocious. I am still trying to get them to treat me like a customer as opposed to a total idiot. When I made my reservation back in the third week of September, I told the reservationist that I would be driving from Charleston, WV to Boston, MA and back. I asked about any limits on mileage and if there were limits, then how much I would be charged if I went over the mileage. I was told I had no limits on Mileage and that I was even getting a special rate of 19.99 per day. So, it sounded right and I made the reservation.

Then, two weeks later,on October 7, 2010, when I arrived at the above mentioned office in Charleston, WV to leave for my trip to Boston, as soon as I gave the girl who was at the counter my name, she said to me, "Oh yeah, you are going to Boston and back right? I think we may have not mentioned it when you reserved the car but there is a 150 mile/daily limit on mileage and if you go over that limit then it is .30 cents per mile for each mile over the 150 mile/daily limit. Sorry we forgot to mention it when you reserved the car. Will it be a problem?".

J Dawn Campbell

10/23/10

CONTINUED FROM PRIOR POST ----

Obviously, I could not simply cancel my trip the very morning I was to leave, and as well, it was not a pleasure trip that could have been canceled anyway... Rather, I had to go to Boston to finalize some legal issues concerning the death of my Grandfather and the settlement of his estate. So, I told the girl, named Jill, the morning I was to leave for Boston, that I would not be paying for the milage but that I still needed the car and I would deal with the issue once I returned from Boston. Since I had made the reservation for five days I already had 750 miles free, but it is 750 miles one way to Boston. So that meant I would be faced with having to pay for 750 miles at .30 cents per mile.

I also asked her what would happen if I did not get back on October 12th (the last day of my rental) by close of business, and she said, "Oh that is no problem. You can just drop the keys in the drop box on the side of the building and as long as the keys and the car are there when we open the on the 13th, then you will only be charged through the 12th and not the 13th."

I also had been told both at reservation time and at the time I rented the car that I would only be charged a 150 dollar security deposit and it would be refunded to me when the rental was returned as long as there were no problems with the car and all that.

So, imagine my surprise when I get to Boston and find out that they had withheld 300 dollars on my debit card as the security deposit and not the lesser ammount of 150 dollars which is what I was quoted. This cut me financially short for my trip as I was 150 dollars over budget for the trip before I even started and I did not even know I was over budget until I was already 750 miles down the road.

Anyway, I got back and returned the car and dropped the keys in the lock box at around 10pm on the 12th as I had been instructed by Jill to do. A few days later I noticed that my debit card had been charged a large sum from someplace and it had left me with a negative balance. I called Enterprise and they told me that they charged me $224.60 for the excess mileage. I was going to let it go (partly because I did not think I could fight it and partly because I have more important things to do with my time right now rather than deal with Enterprise Rental Cars completely inept approach to doing business) until I looked more closely at my rental agreement and it very clearly stated on the contract, under all the different hourly, daily, weekly and monthly rates, "NO CHARGE MILEAGE". YES, my Contract clearly states in one wonderful sentence "NO CHARGE MILEAGE"

So, I called back to the Charleston, WV office and told Jill what I found on the contract and then Jill comes up with another totally inadequate excuse and says that she had no access to any copy of my rental contract because their office has to send rental agreements, once a week, to some regional office where they are supposedly xeroxed and then that office sends them back to Charleston after they are xeroxed and then the Charleston office puts them on file. That sounds like a very suspect, not to mention infantile, way of dealing with what are essentially highly sensitive and legal documents/agreements/contracts...whatever one wants to call them.

As well, Jill went even further off the Crazy Cliff when she then said it did not matter about the contract because she told me verbally about the mileage charge the day I rented the car and I still chose to take the rental so that alone made me liable for the charges.

Now I am no lawyer myself but I hardly believe that someone's verbal shake-down of me in an attempt to make more money is somehow able to trump or be more binding than an actual written, legal contract. However "Jill" claimed her verbal notce of the milage issue was more binding than the actual rental agreement.

I then talked to a different fellow named Brad who is some sort of area manager for Enterprise here in Central West Virginia, and he said he would look into the whole thing for me.

(see next post with my name for conclusion of my Enterprise Story)

J Dawn Campbell

10/23/10

Continuation from previous postings ---

NO more than a minute after I called him, I got a call back from Jill at the Charleston office and she said if I could bring the contract by the office so she could see it, then she would try to get, in her words, "at least some of my money refunded". Of course, that would mean I again would have to spend my money to go back to Charleston (I live an hour away from there) and show these people an agreement they claim they have no access to at this time while the agreements are allegedly being copied.

Then Jill also slipped up I guess and she told me that I was additionally charged for use of the car through October 13th instead of just through the 12th because I returned the car after the office closed. Again this was totally in opposition to what I was told by Jill at the time of making the rental.

Then Brad called back and said that he would "cut me a deal, meet me halfway" and he would give "half the cost of the additonal mileage back to me". I told him I was not agreeing to that deal because it was not the deal made when I reserved the car and I also had a contract which showed I was to have "NO CHARGE MILEAGE". He then told me I would have to wait until Monday when he would try to get a copy of the contract from wherever they send them to be xeroxed and then he would "see what he could do".

So, that all happened yesterday, Friday October 22, and today, the 23rd of October I got my Monthly Bank Statement and it had a complete list of all the charges this month from Enterprise right down to the exact dates of each charge and the exact time of day the charges were submitted on my debit card.

Imagine my surpirse when I see on my Bank Statement that, on October 8th, one day after I left to go to Boston, I was already charged for the additional mileage. I had not even gotten back to town yet and they were already charging me for the additional 750 miles they wanted me to pay for...mileage equal to the return trip from Boston. This is why I was cut so short financially for the duration of mytrip....it was not all due to the fact that they charged me double to security deposit they had quoted to me but they also, one day after I left, went ahead and charged me for mileage they had no idea for certain I was even going to use at that point....Even though I had verbally told them of my plans....what if I had traveled 200 miles, gotten sick, and had to stay in the hospital for 4 days before turning around and driving back to Charleston???? Whatever the case, they had NO RIGHT AT ALL to charge me for anything until after I had returned from my trip and they could accurately check the odometer to see just how in excess of mileage I was.

And Also, they charged me $299.61 for the additional mileage....NOT the amount of $224.60 which is what I was, yesterday, told the charge for the extra mileage had come to.

As well, they never refunded any part of my deposit either...which was double the amount it was supposed to have been in the first place.

READ NEXT POST WITH MY NAME FOR CONCLUSION!

J Dawn Campbell

10/23/10

CONCLUSION FROM J DAWN CAMPBELL ---

How can they charge me for excess milage before I even get back to town?? When I returned they could have checked the odometer and, also, what if I had not even gone all the way to Boston after all??? How can they legally charge you for something they are not even sure you have actually used yet?

I know HOW they did it...they looked on Mapquest (the same web site i used to print up my driving directions to Boston) and they figured out, the day after I left, just how many miles in excess I would approxiamately be in when I returned and they charged me for those miles based upon where I had told them I was going.

Surely this cannot in anyway be legal....and even if there is some legal loophole that allows them to charge a person for services not yet proven to have been used then it surely is not MORAL and/or ETHICAL...two standards which sadly seem to be lacking in many other areas of Corporate America these days.

Oh and both Brad and Jill both had different stories as far as Enterprises general mileage policy. Jill at first said there was no unlimited mileage for any rentals at ANY Enterprise anywhere...then, during my second conversation with her, she said that there was unlimited milage but only if I stayed with in the state of WV and the states bordering West Virginia (Virginia, Maryland, Kentucky, and I think Ohio is a part of that alleged deal as well according to what Jill said).....How can they be sure people do stay within those boundaries at all....how can they know people are not just telling them they are only traveling in those areas just to get unlimited mileage...IF INFACT THIS IS A REAL POLICY AT ALL. After all, renters could be telling them they are only going to Virginia, but actually they could be driving cross country and back.

Then Brad, the area manager, told me that there was absolutely no limit on mileage in all other regions across the USA that Enterprise operates in EXCEPT FOR THIS PARTICULAR REGION.....Again this makes no sense as to why this particular region of Enterprises domain would have a mileage policy drastically different from every other region's policies across the USA.

So, EXACTLY HOW CAN ENTERPRISE get away with these types of shady business practices? Let me break it down:

When I made the reservation they lied to me about the deposit and the mileage issue.

WHen I picked up the rental they lied about the fact that I would not be charged for the additional rental day as long as the keys were in the drop box and the car was in the parking lot when they came into the office on the 13th.

Then they try to backpeddle and "cut deals with me" when I tell them I am contacting the Better Business Bureau as well as the West Virginia State Attorney General regarding these issues.

And to top it all off they lied repeatedly about exactly how much money they had charged my credit card altogether, and they never refunded any part of my deposit which was double what they told me it would be.

At the very least this company is shady and deceitful and, after always using Enterprise to rent cars in the past, especially when I was in the military and would move to a different duty station and would need to rent a car while I waited for my own car to be shipped or otherwise, I can assure Enterprise Rental Car that I will NEVER rent a car from them ever again. As well, many members of my family have good careers in Business for which they must often travel and many of them use Enterprise. I can assure you they will never do so again either.

This Charleston, WV office has yet to resolve my issues and I am under the impression that they probably will continue trying to lie or cheat me out of this money......whether it is all of the money, or only "half of it".....which, again, is "the deal" both Brad and Jill said they wanted to try to make with me. Why should I have to pay anything at all especially after all this aggravation??

And it is obvious that both Jill, the Charleston, WV branch office manager and Brad, the Area Manager, are completely uncertain themselves about whether they are correct in any of this because if they were certain, to any degree, of their own policy then why would they be attempting to make any deals with me at all???? Obvious even these two people are not certain within themselves if they did things correctly.

I am thoroughly disgusted with the way I was treated when I rented the car and I am even more disgusted at the way I was treated yesterday as I tried to get some resolution on this issue. I guess it is a good thing that my best friend since I was 9 years old is a VERY good lawyer and said he would only charge me a dollar in fees if I decide to sue Enterprise. These inept employees made a trip that was already difficult due to my Grandfathers Recent death even that much more difficult and stressful. As well, they have increased my stress level, since I returned, by not being honest about the amounts I was charged and it caused my bank account to be overdrawn. So, I am already having to pay, as of right now, 125 dollars in Overdraft Protection fees to my own bank.

As of now, a 5 day Compact car rental that was only supposed to cost me $148.50 has cost me approximately $575.00.

Enterprise rental car must have really changed recently or something because their business practices have become downright horrid and their employees attitudes towards customers is nothing more than callous and uncaring. And that is my own attempt at making the characterization of their attitude sound at least somewhat "nice".

Anyway, I am tired of spending my money simply because Enterprise employees either do not know their own policies as they should or the managment does not bother to train them as they adequately should. Jill even said yesterday that she should be more attentive to her reservationists when they are taking reservations and she "should make sure" they know to tell people the correct information regarding the mileage policy.....that is, if she herself can ever figure out what is the correct policy.

Enterprise is a large company and for some reason I feel like they are similiar to Organized Crime and that they have just been trying to shake me down for whatever they think they can get away with. Well, I have friends who are accomplished professionals in the law and if it comes right down to it, I will make this into a legal matter. Like I said, my best friend is an attorney and so for me to take Enterprise to court and make them spend their big money on Lawyers and take time out to deal with me in court...well, it simply does not bother me one bit and will probably be the one part of this whole ordeal that does not end up coming out of MY wallet.

To anyone needing a car rental......may I please suggest Budget or Alamo or Hertz....Please save your sanity and rent from ANYONE besides Enterprise!!!!!

Al Bowman

10/21/10

While my car was in the shop I found the personal in the Long Isalnd City to be very informative as this was the first time in over 30 years having to rent a car for the period of a week. Thank you Enterprise in my time of need / Al Bowman I would recommend you for all of my corporate need because of your diverse selection of cars (thanks to all of the personnel in the Broadway office in Long Island City)

Carol

10/13/10

We just rent a Car from The St Robert mo area. We are military and we rent a car for the week and they charge us the week rental plus our deposit and called to extend it another week and Patrick reassured me that it would be taken out of the deposit and not my card, but not only was money taken out of my card but Matthan called saying they would need over 250 more. Now we are not home and we are in a rental and they froze my card so we had to shorten our vacation because Patrick and matthan from the Store no 519EE in St robert, mo threaten to call the police and report the car stolen. They called at least 20 times with Harrassing phone calls. What kind of employees do you have working for you Mr. Taylor..We are Military people. We couldnt even use our card to get back. We had to borrow money just to bring the car back and their still calling us threaten to report the car stolen if its not back in before closing.

Keith

10/8/10

On Friday October 8th I had plans to surprise my wife with an early Anniversary/Christmas Present, a solid Oak Roll top desk. The fix was in, her sister and her were gone all day, as was the plan. The people were ready for me to go to pick up the desk in Peoria. And people were going to be at the house to help unload it and set it up. Now we live in Springfield which is an hour and a half away.
So, I went to pick up the Cargo Van I had rented Tuesday on line and expected to be ready at 9AM. I arrived at 10AM and was the 3rd person in line at the counter. The young man who was working the counter was also on the phone and doing some type of refund. I looked over and saw another guy on the phone, who sounded like he was some type of manager. I stood there thinking,”Why is he not helping this guy.” He is answering the phone; doing a refund with one customer with 2 waiting, get off your ass and help this guy.
And then the woman in front of me had her turn and was told, “There are no vehicles at the location, with the weekend they were all rented out. Now it’s my turn and the guy said, “Oh that’s you…”Then he told me they do not handle vans at this location much less a cargo van. Then the young man told me how he hates internet reservations because they always screw him up, and tried to make it seem like it was my fault or the mystery ghost of the internet. The other young man, who had been talking on the phone this whole time still sat there.
Now I had made this reservation the 5th and received the confirmation code via email. So I asked why and he starts scrambling and found one in Jacksonville but it was rented. So I was extremely upset because I was going to pick up this desk and surprise my wife and now it is ruined because I could not pick it up. Everyone had all their vehicles rented out or it was a pick up. And I refused to put a 5 ½ foot solid oak roll top desk and a separate oak file cabinet in the back of a pickup. With possible rain and the things from the road hitting it, and risk ruining it or damaging it. Then I called and talked to a woman who called them and came back and said sorry. I can have the district manager call you; I never received one phone call.
My wife has wanted one of these for more than the 8 years we have been married. And this was not an easy thing to put together and keep a secret. Then I had to call my wife’s parents, 2 brothers, other sister, and our friends and explain to all of them not to come because I could not pick up the desk due to the internet monster at enterprise rent a car. You know the place that, “Enterprise – Customer Service is Our Way of Life.” This is not even saying anything about the other people’s time and effort to make this a surprise and see her face. But it seems as if none of the people I talked with cared or could or would do anything about it. What a disappointment and waste. I am sure this will go in a file same place with the other I don’t care anyway complains you get.
Well I know at least 2 families and friends that will be saying what a crock your customer service is. And now I have to go rent a van someplace else and take time off work to go get it, but this time with no friends or family big surprise.
I just wanted to let you know how much I appreciate it.

Texas

10/8/10

To Whom It May Concern:

We also have had issues with a particular manager located in the Houston area. We have been faithful customers to Enterprise for the past consecutive 18 months as our payment history will attest.

Her attitude was unprofessional, condescending, at times accusatory, and extremely unappreciative. Calls to her immediate supervisor were never returned.

Further, we were denied access to a new rental based on a minor technicality which had never been a prior issue. The utility bill required, was in my name as opposed to my husband's, though the address was identical.

Signed...

A Very Dissatisfied Customer

JM Turner	8/31/10
I know one thing that is different about Enterprise and other large companies, corporations etc.....I actually had someone to answer the phone at Corporate and gave me some much needed information ! That was amazing ! A live human being at corporate ! What an idea !

JERRY AND DORIS MILLER

8/11/10

AS SE
NIORS ON LIMTED INCOME WE FEEL WE WERE TAKEN ADVANTAGE OF AND CHARGED WAy more
more than we should have been, for 9days, and if was for our
daughter checking over our receipt we would not seen it
$938.00 is a lot of money when that is your only means of living.
I hope you check your employees better its not a way to win customers
to take things for granted you can lose a business like that News travel
when people are did wrong. and your Employees in Issq washington is wrong
. from to concerned victims
Jerry and Doris Miller and they still owe us deposit back.
425 988-3336 or jerdorm@comcast.net