Family Dollar Corporate Office | Headquarters 10401 Monroe Rd. Matthews, NC 28105 (704)847-6961 Reviews For Family Dollar Corporate Office anon 2/4/12 Does your management support organized stalking/community harassment against certain customers after they enter the store? Watch them? Follow them around? Alert area when they leave? Etc. cathy gaunt 2/4/12 I wish no stars was a option! Store # 3215 has the worst management team I have ever seen not only does the manager let the line reach ten customers before opening another register she is talking on her cell phone. But today was the best she walked away from the register to retrieve her power cord because her phone was low! Yes we have another store in town with much better service, but it is a inconvenience to travel to. I am a manager in a quick serve restaurant and understand the pressures involved in dealing with the public. I never complain I just don't return I will no longer shop here as my business is obviously not needed and the Kroger store next door may be a few coins more but the positive experience is well worth it. It is unfortunate that such a brilliant concept is so poorly executed. Sincerely a former customer. J 2/3/12 Worked for Family Dollar for 3 years, and it is a joke. The District Managers/ RVP's couldn't care less about their people. The lower they can set payroll, the more money they can bank, even if that is on the back of the store managers giving 60-70 hours a week. *8 months to get an extra garbage dumpster on my site, due to increase in volume and sales. Request kept getting denied, until the Health Inspector showed up and cited them $1000/day. That is the only time the RVP office takes notice to anything! So then I was supposed to go pick up a u-haul van? No, it was my problem 8 months ago, now you can eat that fine. *Upcoming project takes 32 man hours to complete, I have 175 scheduled man hours, store is open 91 hours per week. Number one, i don't have enough payroll to cover the store with 2 people at all times. Number two, i get a F****** truck in that needs to be processed. Number 3, hope the magic payroll fairy sprinkles some dust on my schedule so i'm not over payroll, because we aren't' getting any more for the project. I honestly believe i have the best staff possible, and i'm saddened by the fact i have to leave them behind for my new job. A lot of customers don't understand that many store manages are trapped by FD, and have no real opportunity to manage elsewhere without a degree and experience. For Store Managers, you have no family life. It is not acceptable for SM's to be rude to customers, but i promise you its only because they hate their jobs, not they hate their customers. I have 7 years managerial experience and my bachelor's degree, and have never seen a business run so poorly. It is an absolute disgrace what this company will do to you as an employee. You as a SM are everyone's whipping boy, the public, the dm, and the rvp. Notice to all Potential Employees: Do not buy into their BS. They will lie straight to your face about not having enough money to help your payroll, yet will gladly dump extraordinary amounts of money into the POS system and Portal! (Which are a pleasure to use, when they are not down for maintenance, Thursdays, Saturdays, and Monday mornings!) hair-loss 1/30/12 ecorporateoffices.com is well designed [url=http://www.youtube.com/watch?v=cAXzAJFpS38]Trichozed[/url] --customer :( 1/30/12 the family dollar store on pat booker road in universal city , texas is going downhill.. first of all the manager and the workers park in the front parking spaces right at the door... everyday...the inside store is getting dirty...since the new management the store is going downhill...i dont shop there as much as i use to because of how dirty and disorganized the store is.. many times there are NO shopping baskets.. while walking thru the store the baskets will have a few items in them down different aisles where the employees have left them to get to later... hey...the shopping baskets should be for customers .. bad experiences there...no thank you Joyce Mazaras Gjin 1/30/12 Im a store manager of a high volume store.....we have gone through alot of changes as a company. But we are steadilly growing in a declining economy..... theres many times my thoughts with corp heads are not so nice but personally....Im here because I love what I do....my customers are the greatest....the little kids make my heart warm.....I am challenged everyday....and my district manager is beyond stellar...its that kind of leader that keeps you motivated, pushes you to be better and appreciates you....all I need in my family dollar world....so corporate heads....Give jim cain a pat on the back.....I have lived in many states, have had several bosses, was a banker in suit and heels.....you have a gold mine in that man....I will forever remain loyal and a manager as long as he is my Dm or becomes an rvp! Lets keep growing!!!! Andromache snyder 1/29/12 I never understood my you would play religious music as if everybody is your religion. I didn't want to shop I just wantedto leave, massive head ache. I won't be going back Yoli 1/24/12 I was receiently at your store in Wyandotte MI # 7558 and I tell ya that was by far the WORST CUSTOMER SERVICE EVER!!!! I have never been treated like that in that store until today... the cashier name "cindy" who was just so misserable as ever argued back and forth with me about a price that was clearly on the shelf, then to make things worse another associate who was a young colored girl was not even punched in at the time holding a box of cheeze its decided to put her 2 cents into the arguement and went back to check the shelftag as i told her it was on the end cap, the mgr(I hope it was) then came up and did a price corred for the item it was org $5.00, but the red clearenc tag sad $4.00 and then the BIG RED TAG on the shelf said 40% off of clearence for holiday scents, well the cashier did not want to do it and continued to argue with the gentleman that told her to correct it, and once again the young colored girl said out loud "I won the bed, just like I said" now i have been in customer service for a major company for over 20 yrs and would have never talked to my boss that way or talked like that to a customer so once i asked for corporates number and that store number the cashier then changed her attitude, oh ya I also forgot that there were coupons on the product that she did not want to take, she is the ONLY ONE that has ever done that, the other staff in there is great but i tell ya someone needs to go down and talk to those 2 people and maybe let them know how they act is a reflection of your company... 1/21/12 the dollar store down town in yazoo city mississippi have the worst manager in there she is thoughtless and likes to think that every body steels because thats what she do (nicole cole)and thats a shame they need to be watching her but there not they are watching the wrong people paradis 1/22/12 Amazing content, i love ecorporateoffices.com !! [url=http://www.youtube.com/watch?v=7DFQalIrgT4]paradise poker download[/url] regular customer 1/20/12 I really believe that the store manager at the dutchtown la store is a RACIST. i shop at the family dollar all the time because it is close to my house and i don't have transportation. when i walk in the store she never greets me or any other african american for that matter instead she looks away and pretends to be busy however when a caucasian customer walks in she always greet them. one day i went in to buy a few things and could not find the sewing kits so i asked her where they were. she never stopped what she was doing to acknowledge me instead the cashier (a really nice caucasian girl) showed me where they were. as i was waiting in line to be checked out another customer asked her to show them where something was (a caucasian customer) and she immediatly stopped what she was doing to bring them to where the product was found. i spend my money there just as they do if not more and was very appauld by her actions. 5451 1/20/12 I recently left my job for location 05451, I have never in my life been treated so badly by anyone like our DM did to many of us!! From cashier to Management I would never in my life suggest such a company to work for, I went in as Asst. Manager and all of a sudden because the DM had treated the Manager like a Dog she up and left!! My training was very poorly done, so much I was totally clueless about! Never would she do our Evals because she was afraid to give is a pay raise because our weekly payroll had to stay under a certain amount! I drove 46mins to work and ha requested a transfer closer to home would the DM do it NO!! Once the Manager had left leaving us in a complete mess DM promoted me to manager an I told her I didn't know much because of my training and ASKED to have someone properly train me did that happen NO!! So needless to say not everything was being done right and when she would show up Treat me badly because things weren't done properly she said Someone has to get in trouble because she wasn't getting in trouble by Her boss!! I was pulling 60-70hrs aweek not seeing my children (like she cared if you did or not)!! She has gone through so many different Managers in her district it sad! I wanna know why corporate isn't wondering why and investigating the reason why she can't keep people! But it's obves CORPORATE can careless as long as money keeps coming in and people continue to work and be treated like dogs and the money keeps flowing in!!! Before working for the company I was a big shopper of Family Dollar now forget it, I nor my family will help support such a business who allows their employees to be treated like crap!!! jonelle from louisiana 1/20/12 i work for the family dollar in dutchtown louisiana and noticed that things seem to go unnoticed when the store manager is involved. last month, a few weeks before christmas my store manager had a return without a reciept that total over $150. now store policy is anything returned without a reciept that is equal to or greater than $5 should be given back as store credit, insead my manager jill boudreax told me to give her cash back. any person in my position would have done what she said, so i gave her the cash back. now every manager knows that you should hold on to your reciept especially if the merchandise comes from the store that you are the store manager of. but it has been a month later and no one in corporate has even brought up the return without a reciept that was given cash back for over $150. if it had been the other way around they would have been all over the cashier who didn't have her reciept. but then again it wouldd have never happened because the cashier would've never got the cash back.IJS an upset employee 1/19/12 I have been working retail for over five years and never in my retail career have i been treated so bad. I am an employee at the family dollar in dutchtown la and i have never met anyone like my store manager jill. She is a very rude person and very hard to please. I am a very hard working person and love working retail until i started working for jill. As a cashier i have to recover the whole store while her assistants work the register. I have never seen her or any of her other assistant recover the whole store. I have been unloading truck, staging, and working out freight all in the same day. I have never seen her or any of her managers do all of those things in the same day. If they unload truck they don't have to stage, if they stage they don't have to work freight, and if they work freight they don't have to unload truck. Recently my hours have been cut from over thirty a week to sometimes tweleve. I felt as though i was being treated unfair so i asked for a transfer. Jill said that she wasn't giving me a transfer but i should quit instead. So i asked for the dm's number and she refused to give it to me. I then called and asked one of the assistants for the number and she wrote him up for giving it to me. I talked to the dm and he said he didn't understand why she would be cutting my hours because he had only heard great things about me and that he would talk to her. The next week i had two days monday to unload truck and friday to recover the store. Mind you that i am a cashier. That week i went to work the monday and gave her my jury duty paper for the next day. When i reported to work the friday i had been replaced and had not been informed so i was sent home. The next week i only had one day, truck day. On that day i reported to work and was in for the shock of my life. That day was the day i realized that she was trying to make me quit before i could be transfered. That day i reported to work and me and the other two assistants were waiting for the truck driver to wake up so we could begin unloading when one of the assistants got a phone call form jill. She was running late (as usual) and she didn't want us standing around so she assigned each of us a task. One assistant was told to count the safe and get the store ready to open. The other assistant was told to get the stock room ready for truck. And i was told to sweep the stockroom and sweep and mop the whole store. That day when she got to work i refused to say anything to her because i was taught if you don't have anything nice to say don't say anything at all. This week i had 11 hours and next week i have none. I contacted the dm again to let him know that things weren't getting any better. I have started looking for another job because it seems to me that the transfer i've asked for may never happen. nhernandez 1/10/12 Family dollar here in corpus christi has went down hill. They have hostile working environment and the managers are not only rude to the employees, but to the customers. Customers have called in to complain but its all swept under the rug by the area manager. AM and managers alike cuss out employees, also calling them useless and worthless. One manager physically grabbed an assistant manager by the arm, swinging him around to face her... asking him if he was stupid or what. All this is being ignored.. why? These are mothers, fathers,sons and daughters from college students to the military. When is FAMILY dollar going to take notice and put things right? jANICE 1/5/12 i TRY TO SHOP OUR LOCAL FAMILY DOLLAR OFTEN HER IN CAIRO GA tHE STORE MANAGER IS ALWAYS RUNING DOWN FAMILY DOLLAR OFFICIALS AND SO IS ONE OF HER WORKERS WHOSE NAME IS rACHEL. rACHEL IS VERY UNPROFESSIONAL AND TREATS ME LIKE I AM STUPID. I WENT IN ON cHRISTMAS DAY AND SOME OLDER MAN WAS THERE WORKING WITH HER THAT I HAD NEVER SEEN BEFORE. sHE HAD ATTITUDE AND SO DID hE. i WILL NEVER GO BACK AND HAVE TOLD MY FRIENDS. Dean Padavon 1/4/12 1516 Whitewing Avenue, McAllen, Texas 78501-3135 Would you please my name and address from your mailing list. Thank you Dean Padavon magic city 12/29/11 I have often shopped at Family Dollar stores in Birmingham, Albama.It use to be very disturbing to go into family dollars in predominately black neighborhoods. The stores floors were very dirty and stocks was always out of order. I was glad to see a change in the stores appearance. What really disturbed this holiday season was lack of cashier. Their customer service approach has improve dbecause you are acknowledge when you enter the stores. I was really hurt today because I got the sales paper in the mail and was excited to see bedspreads and curtains on sale.The ad read 40% off a selected group of spreads. I went to the first store and selected a bedspread and three sets of curtains to match. When I got to the register the bedspread did not ring as sales price. The cashier called a manager up, but she was unaware of the sale. I showed her the sales paper. She said that it said a selection. I looked over at rhe shelves and asked where are tha selected ones? It was one spread that had a 40% sign. I became upset and went several blocks up the street to another Family Dollar. I got the spread I wanted and headed to the regisrer. They had great selection with 40% signs on all the shelves. When I got to the register it was regular price. I ask the sales clerk, but she din't know. Again I showed them the ad, she read 40% off a selection. I told her that the hold section of spreads were marked with 40% off. She act as if it was no big deal. A young lady came over with a scanner to check prices. She called the clerk to let her know that there were signs on all of the spreads. The lady began to scan all the spreads and was only able to find three that were on sale. My husband tried to tell her that it was false advertisment, but she did not say anything. On our way out he remined the cashier that signs were on all the spreads. She replied in a nasty attitude the she was told. I must say that I walked out of the store and will not return. We moved to the neighborhod this summer. Also, on Cristmas Day I went to this store and the sales clerk was telling another customer that she will be getting off at 3 p.m., but they had to stay and restock the store. Her commnet was that the manager did not care about nothing but getting stock out. He did not care about customer service. Concerned in Buffalo,Wyoming 12/28/11 Store #7285 had the best cashier/asst.magr.ever in Linda who they discharged(FIRED) a week before Christmas 2011.She had been the only employee at that store who had stayed the longest and put up with their (Family Dollars)BS the longest.she always spoke when you walked in the door always smiled no matter how her day was going,always asked about you and yours and loved the children even when they were unruly.She alwys helped us elderly folks out no matter what it was about whether we were short or just needed help to our car.one time she even helped me when I came close to passing out and called my family to come get me.She looked after me till they got there.She will be missed by us all and shame on you Family Dollar for getting rid of the best and keeping the worst in your store. Roberta Gaul 12/23/11 I was just at the Family Dollar Store in Pahrump, NV, and I believe I was checked out by the Manager, I forgot to get his name, but he has a close cropped beard and is a little chunky. I have never been talked to in such a way by an employee of any store. I am 72 years old and he treated me like I was a stupid 2 year old just because I misread a sign. I will never step foot in that store again and I intend to tell my many friends about the incident and I'm sure they won't either. I will go to the other dollar store where they treat you with respect. No wonder stores are closing all over with employees like that. Dorte Smith 12/23/11 Today I was doing some last minute shopping for Christmas gifts at the local Family Dollar in Orangeburg SC..store number 6411. Upon going to check out I was confronted by an employee named Mary and accused of shoplifting!! Had she seen me take anything? No!! Was I in the store long just walking around? No!!! The reason i was confronted was because I had my purse!! Who in their right mind doesn't take their purses with them in the stores during the holiday season?? I got very upset and told her how rude she was and that I would be contacting corporate and I asked for the number and she gave me the incorrect number on purpose!! The number she gave me was a cell phone number! How do I know it was a cell phone number?? Because it started with the same area code and first 3 numbers as mine!! I told her I knew the number was incorrect and that I would look on the internet for it because not only can I afford to buy whatever I want, but I could also afford to purchase my own internet!! Then I left the store. Needless to say that I will not only never shop at this store ever again, but I'll never shop at another Family Dollar because of the way I was profiled!!! Sweet 12/21/11 I work next to a Family Dollar and often go to buy drinks etc. The other day I was in there and noticed a little boy trying to pick up a quarter but he couldn't pick it up. His grandmother attempted to pick it up but realized it was glued to the floor. I asked the cashier what the deal was with the quarter being glued to the floor. She said the manager thought it would be funny to glue it to the floor. I told her that was cruel for a manager to glue a quarter just to watch on camera as people bend down and try to get the quarter. The cashier told me she knew it was mean but since it was the manager she didn't really have a say. She also said she felt bad that she wasn't able to warn the elderly in time before they attempted to to pick up the coin. I am very appauled that a manager can stoop to that level to even think that that's great customer service. I contacted the corporate office to notify them. synthol 12/11/11 i love ecorporateoffices.com !! [url=http://www.youtube.com/watch?v=ZMUZd4Xv-Sc]synthol freaks[/url] Dee Dee 12/11/11 67 doller was taking off my card! I didnt spend 67 fucking dollar AT ALL! Jacksonville Fl lela 12/9/11 I shop at the store in Cleveland Ohio on the near west side and I have to say it is a very good store and all the people treat you very nice, even let me take the cart outside because I cannot lift heavy things. I hope I never go into one of the ones I have read about here on line because I would turn around and walk right back out. mary 12/4/11 i work for one of the family dollar stores, i wanted corporate to know that i think it's not fair that when they do contest, like the last cookie contest they did, our store won but only the store manager gets the price. it was a team effort so why is he the only one getting the price? the entire team was doing very good with asking customers to help us win the contest. why are the rest of the team not considered when they thought about the price? THAT SUCKS!!!!!!!!!!!!!!!!!!!!!!!!! Anonymous 12/2/11 I read many complaints about the employee's at Family Dollar. My husband is a manager and treats people with dignity and respect. By the way he is educated and not a high school drop out. His DM gave him a filthy store and could care less about the filth. My husband is woking over 70 hours per week trying to clean up the store to make it presentable to all that shop in his store. The corporate office is clueless or they don't care - their style is management by intimidation and fear. You will probably see more qualified and educated people running the stores in the near futures because those are the only jobs available which is why I gave them two stars - my husband needed a job. Family Dollar's go to market strategy is simple.... buy junk from China as cheap as possible make 50% plus profit margins and treat employee's like animals. This is why unions were invented in the first place and would be a great place for a union to infiltrate. Cheryl 11/29/11 I have applied at the Kountze, TX store several times. I have extensive experience in retail merchandising and excellent work credentials yet have not received a call. The asst. manager recently resigned and instead of contacting me an entire new crew hired. EXCUSE ME but do not hold it against me because I am of a certain age, am unemployed and have received welfare. View me through the eyes of justice and fair play. Dont push me aside because I am not some 20 something year old. Tanya 11/23/11 The Family Dollar in Beulaville is the worst! The employees are very nice except the manager! He is soo rude to his employees. He actually cursed at an employees in front of customers. When I went in there & he was throwing stuff & fussing saying the f bomb. Im shock that these people actually put up with his attitude. When I go in there its a decent store & i feel welcome til Josh the monster manager crosses my path. He needs to be told he isn't God & that he can't talk to people like that! I will not be going back to that store. jacob jackson 11/19/11 am looking to open dollar store in memphis TN . how i start. my e-mail. schooluniformandmore@yahoo.com Stooped out of egg sale 11/19/11 Family dollar store poor management with male manager poor customer service !where 4534 w.us 90 lake city florida.egg sale .50 cents off a dozen eggs .sale began nov.13th through nov. 19th 2011.i am diabetic with poor circulation in my leggs! On the first day of the sale i walked up there with the coupons when they opened up.guess what !"there were no eggs! None!oh! Ask the manager! Male .manager states they never got them"well when do you think you will get them? Manager oh! I dont know"i have now idea!"manager maybe tomarrow!when tomarrow?manager!in the morning"so the next morning i make another trip up there.same manager.i ask did you you get the eggs in?manager nope!they were supose to come in but didnt"mayge this evening we have a truck coming in.i ask about what time!'manager oh i dont know!"so what do i do i go back later with my son.manager same one! Same answerwe checked 2 times a day even on the last day.manager male we got them as soon as we opened and sold all of them to one person"like as if im stupid! Ya right!a dua!its the manager who orders the stock and its the manager that keeps track of shipments and knows when his order is coming in.i use to work at at a warehouse done shipping and receiving im not stupid!!! small town 11/15/11 i am from Olla, La.. i have been trying to get a job at this family dollar here for over 2 mnths.. The manager, Tracy, keeps saying, "once i have an opening, I will will for sure get u in here!" .. a couple weeks later i go in, there are 3 new workers.. mind u, i have 15 yrs exp. in retail on top of manager.. on top of the fact that ONE of new people she has hired, IS A WELL KNOWN CRIMINAL.. was fired from her last job for thieving.. !! well, guess u know now how they hire their crew!! ALL GENERAL DOLLAR STORES SUCK!! AND ARE ALL TOOOO CROWDED WITH SHIT!! resident 11/11/11 PLEASE bright lights within 50 feet of our bedroom windows. You have a new Family Dollar going up on Glenns Bay Road in WSirfside Beach, SC. They have placed very bright lights all around the building that stay on all night. These shine through the tiniest hole in the shades and bother the eyes or reflect of my mirrors. I get severe migraines, and this is so disturbing to be, as I am so very photo sensitive! Can't you please do something about this? We have two buildings at South Bridge Condo's and are directly in the path of these many lights! I close all my mini blinds but the light is so bright, it shines throught the mini blinds holes the cord runs through, bounces off the mirror door, and into my eyes in my living room./ There is no other option for my chairs or TV set, as these are small condos with limited space. You are making so many people mad, the NONE OF US will ever shop your stores again. My treatments for migraines include botox ibn the head and I recently had an occipital nerve block due to a headache I could not rid of. Just looking out any window from 5 O clock on, causes many spots to be around my eyes. ran off 11/10/11 While standing in line at Family Dollar store in Waverly, OH, the cashier at another checkout lane that was closed was staring at us in line. She is the current wife of a co-worker's ex. She came over screaming saying we were talking about her. I didn't even know who she was. He recognized us because he was standing there talking to her. We left our items and exited the store. He came out yelling at us in the parking lot. He is not employed there. I will never shop at that particular store again. Unhappy in Capitan, NM 11/3/11 Our little rural town was estatic to find we were getting a FD store. Needless to say, it has gone to hell since the inception because of the lying, power hungry, ugly, unprofessional Manager. Being the little town it is, all of the people who put their applications in are well known. Your little "cute butt Rockie jeans" with no teeth/jaw, manager has managed to keep people out of the store. You have had some very qualified, professional, nice people working there, but her threats of "I'm gonna fire you!" constantly and lying about where she is going and having the employees cover for her has run every one off. She lied about going to CA because of family problems and interviewed for a new job. She makes stories up about past employees who could not stomach her and her constant harrassing and lying. FD could be in for a court battle with the last person who quit because the store manager lied to the corporation regarding this persons ability, late to work and her being on welfare. Well, her own daughter is on welfare. People of Capitan are backing away from the doors of FD. Get your hands on this store before it is another losing store. I might add that if you could get what the people ask for, i.e., brands of cat food, etc., you might make more $$$. Sundreya Matthews 11/3/11 Well hello world... Im Dreya a 23 former employee of Family Dollars. I must say that working with the company and public was a great opportunity that I cherish deeply. I do understand that certain stores are very unprofessional. It all demands on the Staff. My crew we all were very respectful of each other and our customers. I valued my career there. Now I must add I'm no high school drop out. I love the company but I also think they should be more strict than relax about who they hire. My store is located on Virginia Ave, College Park Ga. I began working there after my prior boss fired her entire crew due to inventory. Within months I made Asst. Manager.... I loved it!!! I increased the store sells as well. Yes I would say I was the store ASSET! We also had a great INVENTORY & always kept the store neat & clean. Check out my RESUME! Cathy 11/6/11 Was at the NEWEST family dollar store in St. Augustine on 11/6 at 10:00 A.M. We had first tryed the other FDS in St. Augustine and they were out of the cokes that were on sale. She offered to call the new store on US #1 and the line was busy several times the lady called. We thanked her for her time and said we could run down there and see if they had any cokes (Caffeine Free Diet Coke). Well I can see why the phone was busy. The lady was sitting behind a computer talking on the phone. She said I will be there in a minute. She proceeded to come to the register in her "holey jeans" with phone attached to her ear. I had to interrupt her conversation to see if she had some pimentoes. She said no without even checking. I know this was a personal call because she was talking about a DUI to someone. She never acknowledged us except to tell us how much the tab was. No thank you, come back, etc. Good people are out there looking for jobs and this is what you have running your store. P.S. I think I walked into a guy lifing some "vienna sausages" as I tried to find the pimentoes - but that is not my job to confront someone taking your items while your personnel is on the phone/computer. Seems to be a nice, clean store but I probably will not visit it again. N/A 11/2/11 I work at store 3399 and could not agree more. Our manager is always on his phone, talking to employees, sitting around, putting his work off on other employees, showing up late for his shifts, calling people in early so he can go home, pretending he works from 7 to 7 when he works from 8 to 3, cussing in front of customers, talking derogatory about girls, swearing at his employees, as well as other things. He is the most unprofessional person I have ever met. He's an entertaining and fun person but he should not be a manager. Our assistant manager with the help of the service assistant have been holding up the store and picking up Nevin's slack for too long, but because he only hires friends, no one will say anything. That includes me. I'm too afraid to turn my back on my "friend" even though he treats us all like crap. None of us can take it anymore. The part that sucks the most is that our store manager and district manager are buddy buddy and even if we say something, chances are we will be the ones screwed over and not him. Our team (3399) has so much potential without Nevin. We have brought our store far from the crap it used to be and he just keeps taking the credit. I think some changes need to be made asap! Angel Celestial 10/26/11 Fairburn Ga Family Dollar has the worst people running it. They are all rude and do not know how to deal with the public. I experienced a horrible situation in there and I will never shop in that store ever again. My twin sister and mother will not shop in there either. We would rather drive 15 minutes down the road to another one then to go there.The corporate office really needs to start dealing with these GHETTO acting folks that run there stores. Marian an emplyee of the Family Dollar in Fairburn Ga is a Racist and a Rude Ghetto Girl. She needs to be fired and should not be allowed to work and deal with the public.She does not like white people and it shows BIG TIME.Well what she does not know is that I use to manage that store 15 years ago and I could work circles around her GHETTO RUDE and RACIST acting BUTT.She is an awful person and very RUDE. Hermosa 10/26/11 It is not like anything will be done about any of our complaints on these stores but what comes around goes around and I just hope that these horrible experiences that we all have had with these Family Dollar stores will be read through the Corporate office and that they would at least make a few phone calls to these stores and at least right these people up and check into some of these complaints.I know that the Fairburn Ga Family Dollar store has some of the worst and rude people working for them.They do not know how to deal with the public and treat the customers awful.They are so GHETTO acting and I will never go back into that store. Pam 10/24/11 Family Dollar in Fairburn, Ga. has a GHETTO, RUDE,and RACIST person working there that does need to be working with the public. My two daughters who are 10 and 16 and myself and 4 year old niece went in there on the 22nd of October, 2011 to do some shopping when Marian the rude girl that works there accused my daughter of stealing and when I confronted her with this she talked to me so GHETTO she said " I sure did AND, AND " I have been shopping at this store since 1994 and I also use to manage this store back in 1996. She needs to be dealt with and fast and does not need to deal with the public. I told the store manager which is Shannon a very awesome down to earth person to roll back the cameras and to watch from the time that we entered in the store up until she talked to me and my 16 year old daughter so GHETTO and RUDE and to see that my daughter was not trying to steal and how Marian also acted and treated me and my 16 year old daughter in front of about 15 other customers. It was a day of HUMILIATION.She is so rude and nasty talking to the customers well I know to the white people she is. Obviously she is racist and has issues with white people and white good paying customers that have been shopping there since 1994 well anyway I purchased my items at another Family Dollar the one in Union City , Ga where the girls are friendly and I spent $121.28 that day and my daughter that got accused of stealing spent almost $23.00. The Family Dollar also in Palmetto, Ga is awesome like the Union City, Ga one and they know me at these stores and love me and always have a smile and a hello for me. Thanks to rude ghetto talking girls at the Fairburn, Ga Family Dollar I will not shop there anymore and I have also contacted the corporate Office about this situation and about this GHETTO acting girl also. Edward 10/24/11 This is regarding store in Guymon Oklahoma 73942. I went yesterday sunday oct 23, around 1 pm there was only 1 employee at that time, which is ridiculous to begin with on a sunday there were lines of about 4 to 5 persons all the time. Anyways, I went to the store after waiting for about 25 mins in line the girl that was at the register seemed like she was out of it just trying to get through the day and she actually reeked like alcohol as if she had been drinking just a couple of hours before and she did look a bit drunk too with blood shot red eyes. now i dont know about you but leaving a person alone that is more than likely drunk and taking care of the store now that is just shameful and irresponsible, her name was mary or marissa or something like that hispanic looking and kind of chubby looking so i would stay away if you see her. i really hope people that irresponsible are taken care of they should not be working at a store at all. william w cagner 10/24/11 Family Dollar appears to hire just anyone off the street, as their store Managers. Most Managers of the Family Dollar Stores are known to be high school drop outs without any further education; nor retail management experience. It appears that Family Dollar District Managers allow their Store Managers to simply make up policy as they go along. The Store Managers do not adhere to any of the Corporate Business Rules of Management. The lack of good management within the stores is absolutely appauling. The Managers treat the employees under them, with out any concern to their home lives, children's needs, or extended family needs, even if they have a family member who is intensively ill or has passed away. The store Managers regularly humiliate employees in front of other employees and even paying customers. The Managers only appear to be concerned with their own welfare, and how much they can skip out of the store, with the bare minimum hours required to receive their paychecks. The Family Dollar Store Managers are salary paid and their own management responsibilites are regularly shoved off onto the other employees in the stores. Blaming their employees to their District Managers, for all of their own management failures and never taking the blame for their own failures to manage employees; much less a retail store environment. Family Dollar definately needs to re-evalute the skills, they require for any person to be promoted to the Store Manager Position. pam so mad 10/20/11 i have going to this store #5220 they are so rude they make you stand in line while they are somewhere else in the store and then when they finally get to you they act like do not want to answer your question i so tired of these stores taking my money and not resrecting us i pay good money and this is the thanks we get this is bull you walk in a saint you walk out a sailor. laurie 10/17/11 Man when I googled family dollar complaint phone number I had hoped I would be able to resolve my problem how disheartening to see family dollar doesn't care. I have seen much emotional abuse heaped on customers and employees alike from the manager of our store here in rawlins Wyoming. And have kept my mouth shut for most part but when she actually physically assaulted my 13 year old daughter smacking her in the ARM with a pencil case until her arm was red....enough was enough my daughter told her owe it hurts and she blew her off saying I'm not hitting you that hard. I called the district manager J.C. something or other and left a furious message along with my name and number. A week has flown by not a word from him but I did get a call at 8am from the manager which my husband fielded as I was not calm enough yet to talk to her she wad angry I went over her head and called her boss why didn't I call her (excuse me she hit my child) we aren't friends anymore (we were friends?). And now if my husband and daughter try to go into store other employees are warning them to watch out for her she's really angry at us blah blah this is ridiculous how can any company this bad still be in business. angelic rodriguez 10/12/11 I don't useuly complain about store employees who are loud in a corner amoung them selfs. but this takes the cake and then some, last night while shopping I could here the women in the next alie complaing about the store mgr. She was saying how she was not staying after hrs to put stuff away weather mgr liked it or not. The closes at 9:00 pm and thats when she wants leave. A few minutes before that when I first came in she cut me off on the alie with a mouth full of food ozzing out between her teeth and looked at me with a look that said i dare you to say something . I continued to shop. When I was done and got to the register, I asked for the mgr, the casiher said that she was the asst mgr, good enough for me. I comented on the employees attitude toward the cutomer and the company, when this same employee cut off my conversation with the asst to make comments of her own or ask questions consering the store. I waited till she was done. when I stared again with the asst she cut me off again. I stared again this time i gave her my back , after paying on my way out the employee wanted to help me carry my purches to the car of course i said no thank you, she asked again, again i said no thank you. she opened the door and said if i have any complaints the number is on the window out side on the side everything in the store is recored she knows the complaint will not be about her. I felt challened and threaten. I remember her from the last time i was there shoping a month before or so, she was so bizzy talking to the casier the girl over charge me $12.00 In my opinion I think the cashier was afraid to say something to her. the over charge was corrected. There are so many people with out jobs I am sure someone new can do a much better job and be happy at it. I will continue to shop there I like Family Dollar the prices are right for me and the store is always clean and most of the employees are pleasent. Attitude is everything ! this was a new store that opened 2 or 3 months ago in Hollywood Florida st rd 7 & Pines Blvd Through out the bad apples before rest goes bad too ! & Rosey 10/6/11 The family dollar that is located at 4231 Greenwood Dr, Portsmouth VA is one of the worst store in the area. The credit card machine is always down and that make no sense to me. I went to the store over the weekend and the machine was down and I went again today (10/6/11) and it was still down, with a sign on the door "cash only". The store is close to my house, so I go there often, but I think I will just going to Dollar Tree, they are not they far, and they never have ALL of their machine down. I personally think that the company is trying to save money and not pay for the service and just dont mine the inconvience to the customer. I will say this much you have lost me as a customer. I may be just one customer, but just think how many more feel this way. I won't go back 10/4/11 I went to store #4646. When I went in the cashier (5"7' heavy-set black woman, with her hair styled into a bun, she has a long scar along the under part of her forearm) stared at me as if I were an alien. I greeted her and she just stared at me. While checking out I greeted her again and she did not respond. She scanned my items and looked at me as if I were supposed to know what my total was. I just stared at her until she told me. I wouldn't be upset if she was a mute that worked there but she was just having a conversation with a co-working and the customer ahead of me. Why couldn't I get the same greeting and service as the customer ahead of me? Since Family Dollar doesn't care about customer comments, then they won't care that I'm going to take my money somewhere else. I don't care how bad the economy is customer service should not be short changed. disappointed in el paso 9/27/11 I went shopping at store #4444 in El Paso with my five month old and three year old, my three year old ask to use the restroom and the cashier very rude said they did not have any restroom he could use. My three year old wet his pants. I was very disappointed at the fact that they dont let the customers use the restroom while shopping. Tara 9/26/11 Just recently I went to Family Dollar Store Number #0790 at 205 N F R HUFF DR Saint Matthews, SC 29135 (803)655-5271. While I was there on 09/24/2011 before 08:24:32 s. m. there was this no offense to anybody out there white cashier following me and this lady around. You see I walked up in there with shirt, shorts, house keys, no bag on me or anything and got followed twice by the cashier and he was looking at me like I was going to steal something cause I am a African American female. Something has to be done about this and maybe if there can be an African American mystery shopper to go to the family dollar at the above and sees what happens than report it. Mary 8/9/11 Management at our local Family Dollar does not follow through with store discounts printed in the local news. This Saturday at the Mount Airy Family Dollar they we're running a promotion of the first 50 people receiving a $5.00 store gift card. I was the fifth person in the store and the manager would not issue the gift card. He said he was not following what the newspaper had printed, instead he was giving out the cards over a span of three consecutive days. When questioned he was not personable and did not accomadate my needs. I am extremely disappointed and I wasn't the only one. REVROSE 9/22/11 I have shopped at family dollar store for several yrs. now, I spend a little over 200.00 monthly there. This past yr. I have found that the customer service has deminished. There is hireing of younger associates who apparently aren't trained in customer service. I don't buy as much as I have in the past, however after my last experiance I will not be buying there any more. The stores is crowed with boxes making it difficult to brows or find the items your looking for, the employees including the store managers are rude to the customers, as if they are in complete control of the store or the store owner. If some of these store are to survive the ression customer training is a must. I will pay more money if I am treated with respect. the family dollar store is not saving me enough money to accept being treated disrespectfully. I have discussed this with many others and we are going to start shopping together at other stores to save. Mary S. Marquez 8/11/11 Recently I had a very bad experience with the Family Dollar store in San Ysidro, NM. On August 9, 2011 I went to the store and make some purchases that came to a total of $20.39. I paid for the purchases with my debit card from Wells Fargo bank. Yesterday, August 10, 2011, I checked my bank account and found that I had been charged twice for the purchase. I contacted Wells Fargo and was told that the Family Dollar store had submitted it twice and that is why it was taken out twice. I believe that Wells Fargo also has some responsibility as it was obvious that it was a duplicate charge as the dates, amount, store number and purchase tracking number are all the same. They removed the duplicate charge but requested that I contact the Family Dollar store # 2336 in San Ysidro, NM as they made the mistake. I contacted them yesterday and was told by the assistant manager that the manager was out but would be in later and call me. She did not. The assistant manager called me late yeasterday to say that the manager would call me today. She has not called and that is why I am posting this notice. really???? 8/15/11 do i really have to walk in the store and see every employee standing around??? then whn i try to check out they just stand there n tell me they will b there in a min. after standing there for 5mins i walked out the door. its just sad to see employees standing around when there are people in line to check out. i wasnt the only person in line either. one of the employees mothers where there saying i was rude for asking for the corporate office phone number. i dont enjoy standing and waiting for rude employees that arent even doing anything. there were boxes all over the store and i couldnt even go down half the store. i will be calling the head office too. tiana, ebony, and the so called manager charlene from the hazelwood store are always standing around not doing anything but talking to each other everytime i go into that store!!!!!!! Wendy 9/16/11 Was the worst customer service jimmy carter the new location next to food depot ever Matthew 9/16/11 To help you understand why most of your complaints are on rude employees or employees not knowing what to do or how to do it the answer is simple. I have two close friends that work for that company, they never give the stores enough people/payroll to run a store correctly, they don't have a clue on how to train people, it literally is on the job and not enough of it before they are held responsible for a position, they do give them training on a pc but its simple and generic. If you want another reason, they don't compensate them at all. When I heard a new store manager only starts out at $500.00 a week, I was confused why would you only pay someone $500.00 a week to watch over $250,000.00 worth of inventory. Humm sounds like alot of the complaints you have voiced here could be fixed if this company wasn't so cheap and abusive to their own employees. Instead of being upset with the clerks, take them to a better dollar store, get them a job application and shop places that are good to their own people. I have never been involved with a company that set their people up for failure, it amazes me that a company spends countless dollars hiring and firing people for things that are truly the fault of the company and upper management. thanks Matt Love the people working there they work for idiots. Amy 8/25/11 My son put an applicatiuon in at the Milan,Indiana store.Well the manager is letting young girl that he hired to hire the people thats not right and i know that they arent allowed to do that.Because they hired all young girls and you know they are related to them or they are friends with them.A girl he hired has been there 60 days my son filled out an application online he did before that girl did that was hired Kim Russell 8/30/11 I love your store! I love your prices and products, especially your Louisiana hot sauce with the pepper on the label. But I noticed 2 bottles were way in the back on the shelf and another hot sauce put in front, I hope your not discontinuing that brand. Please let me know. My name is Kim Russell and my cell phone # is: 561-818-2243. Thank you and keep up the good work! Jay 8/31/11 Don't take a coupon to the store because you will have to fight for your rights. It took two hours to recieve a dollar. So much for Family Dollar they want your's. Jill 9/5/11 I was in a store in Fayetteville NC, store 0292 and recieved the worst serviced ever, I was trying to return 7 pieces of the same item--I wanted to exchange them for something else... the woman had no idea what she was doing and teried to charge me way to much money for what i was exchanging.. i asked to use her calculator and showed her that with tax the items were 11.24 and she owed me 7.49--leaving me owing her 3.75 not 6.75.. i told her i would come back when someone else was there and i would like my reciept back (the one she wrote on ALREADY) and my items--i asked her to put on the ticket that the items was not returned. she refused saying i am not going to do that, i dont have to do that, either pay me the 6.75 or leave.. i said all i want is for you to put on the ticket that i did not return the items, how hard is that. she refused. This cashier had the worst attitued ever, when i asked her for her managers name she refused to give that to me--she gave me the WRONG 1800 number to call.. and she refused to give me her name--bc some white girl (those are her words) isnt going to get me in trouble...I have yet to hear back from someone about this mess.. I want something done--there was no reason for her to be so rude and nasty.... Tiffney Crimes 9/5/11 I use to shop at Family Dollar in Tuskegee, Al. I have recently stopped !!! The store is crowded due to the lack of rmployees. They have four workers and they all are kin. I have heard of (family owned businesses) but this takes the cake.They will not hire you if you are not their cousin or friend. If you apply for a job they aren't hiring. But if you go in there they need help bad. The shelves are dusty and whomever stock the shelves don't know what they are doing because expired food is in the back and fresh goods are in the front.Because anyone who knows, know that the older items should be in front to move them out the store, so I reach to the back.. Year old cereal, I was pissed. It is a shame that, an ALL BLACK town is so lowdown and selfish, they don't want others to be employed. But the truth is if they got rid of the ones that are working there now, the store will make more money !!! Cause the ladies in there have attitudes and are slow as mollasses. They have thier noses up in the air like they are the shit. Don't speak when you come in, and don't know prices off hand. They need to clean that nasty ass store! Because honestly they shouldn't have all family n friends working there like that anyway. Give others a chance my cousin needs a job and don't mind working, but in Tuskegee they might be scared they will get exposed, because they all are thieves!! Katrina Thomas 9/5/11 The TUSKEGEE, ALABAMA STORE IS PATHETIC. IT HAS NOT LONG BEEN BUILT LONG, BUT THEY HAVE ALREADY SEEM TO LET FAMILY TAKE OVER!!! THAT MEANS ONLY FAMILY WORK THERE. IT IS SAD BECAUSE THEY ALL HAVE NASTY ATTITUDES. THEY DON'T SPEAK WHEN YOU COME IN THE STORE. THE LINES ARE LONG, BUT THEY ARE NEVER HIRING... THEY TALK TO OLDER PEOPLE LIKE THEY SHOULD KNOW WHERE STUFF IS IN THE STORE. NO RESPECT! I STARTED GOING TO THE NEW DOLLAR GENERAL THAT WAS BUILT ACROSS THE STREET. THE PEOPLE OVER THERE DON'T LOOK AT YOU LIKE YOUR POOR !! anonymous 9/6/11 went by your new store in jemison alabama. the store signs states that the store opens at 8 am. would have loved to shop there but there was no one there. I arrived right at 8 am waited for 5 minutes and still no sign of life anywhere in the parking lot or store. your management should be more punctual. 9/6/11 I work at a family dollar and not all cashiers are rude. Just the other day a customer was yelling and cursing at me and I asked her not to speak to me like that and a customer behind her told me not to be rude to the lady yelling at me. So I told her that it was not her business and they said I had bad customer service skills and I did nothing wrong. I had to ask the customers to leave because they would not stop yelling and cursing at me. So they left and then about ten minutes later the second customer came back and asked for my name and she said she was going to call and get me in trouble. I did nit say or do anything to those customers. Im a pleasant and friendly person I don't do anything to anyone. I just don't understand people sometimes. N/A 9/6/11 I work at a famy dollar and the other day I was at work putting stock away and I seen a group of customers go up to my co-workers line so I went to open my register an two customers followed me and as I started ringing them up another customer from the other line came over to me and said what the f@ck are you doing ringing them up before the people over here? I told her to please not talk to me like that and I apologized so the customer behind her told me not to be rude to her and I told her it was none of her business it was between myself and the other customer. So the first customer started yelling at me saying those people must be your friends and those ladies said I don't know this cashier. So both of the customers were saying that it was poor customer service and they continued to yell at me I asked them to leave or I was calling the police. So both the customers left nut ten minutes later the second customer came back in and asked for my name and the number for corporate and I gave it to her and she just continue to say I was rude and igornant to them. I said you came in and had gotten what you needed you can leave now. I was so upset Im a pleasant and friendly person . I don't understand people. Food Lion employees 9/8/11 Family dollar on sunset drive in monroe NC mainly has nice employees but theres this one light skin black lady thats maybe in her 40s that works there and shes incredibly rude, I work at the foodlion next door to the store and sometimes if i get off early or if im on lunch break ill go in there, tonight when i got off work i went in while i was waiting for my ride, i was looking at car cell phone chargers and the little metal hanger it wwas hanging on fell off onto the floor, so i picked it up and put it right back where it was, and when i turned around the employee said "your going to have to leave if your going to do that, you don't see me over in your store breaking things" and turned and walked off, shes normally just rude and doesnt say anything, which i dont really care too much about, but purposely going out of your way to be incredibly rude for absolutley no reason is completley inappropriate and stupid, its why im going out of my way to let it be known that they shouldnt have people so rude representing thier store. Working at foodlion sometimes its hard when people are rude to still be nice to them, i get that, but i was minding my own business and she comes up to be rude. Gloria 7/7/11 I will never go in the family dollar in Strawberry Plains, Tenn. Located on highway 11E. The manager is so rude and hateful. Every time I go in there is always a issue with her. It seem,s to the company needs to teach their employees good customer service skills. I will just give my business to the Dollar General stores. Annonomous 7/7/11 I work for a store in IN and you customers who always have an attitude need to stop! You expect us to be nice and we try but when you are rude, we are going to be rude right back, sorry! Especially all you "loud and outspoken" people who feel they got to prove a point to everybody and cousins. Don't just come in and start screaming at us cause you can't get your way and goodness forbid please read the sales signs carefully before you pick up an item!! We don't wanna hear it when you get to the register about how you wanted a discount! READ PEOPLE!!! And don't scream at us about fees! I am so sick of hearing people scream when we are doing something else and you people are screaming about not having anybody at the checkout!! We have many other tasks to get done in one day so shut it!!! You people need to understand what we have to go through and that we don't just sit around at the register cause we can't do that! Another thing, DONT ASK US to look for things in the back! We're not going to do it because we have other tasks that need to get done and we're simply going to say no! When we are closed, please respect that and don't continue to shop around for 20 minuets! We have lives just like you. We are tired and want to go home after a long day. C.J. Bright 7/11/11 Your store located 4824 Flat Shoals Pkwy, Decatur, GA has consistently hired managers who are rude and are not trained in customer service. The receipts given out have the wrong phone number. After talking to a gentlemen at corporate headquarters, I was given the same wrong phone number by him. dee 7/13/11 I really like to shop at my neighborhood Family dollar but service is ridiculous. When there are 15 or more people a line why aren't there other cashiers to open. Why are they in the back doing nothing. It is always this way at this store, at 100 East 103rd Street in Chicago, plus the floor was not mopped properly my daughter almost fell, oh boy what a law suit that would have been. I don't want anyone to lose their jobs, but have you ever heard of the show Undercover Boss, in short your staff in this store needs retraining!!!!!, I must say that the lone cashier that was taking care of all of the customers in the long line was doing the best job he could, I commend this young man I wish I had remembered to get his name,he was very professional and courteous. I guess the manager was on break too, never saw him or her. d. bowers Randy Fischbeck. Inver Grove Heights Mn. 7/15/11 I just found this site or I would have complained sooner! Three years ago on July 27th, a Sunday morning, I had a terrible experience at Family Dollar in Inver Grove Heights Mn. I had stopped to buy some snacks for a trip I was going on for work, and had never been treated so unfairly. I had an eye condition that required me to put several prescription drops in 5 minutes apart and I did this in my car in front of the store. Apparently the store clerk thought I was up to no good. The drops can cause some nasty side affects ( blurry vision, eye pain, brow aches, etc.) . After I entered the store I began experiencing these side affects and I was having trouble seeing clearly. I wasn't worried because I new they would go away in a few minutes. I was looking at a can of nuts trying to see if they were salted or not, when I was confronted by 2 female police officers who asked me what I was trying to steal! I said I did not intend to steal anything, and I told them I had never even had so much as a parking ticket in my life. They told me they didn't care! They told me the cashier (Lissy Gardener) had called them because she thought I was acting suspiciously. I tried to explains my eye condition, but they said I was lieing. They made me wait for several minutes before telling me I would be sent registered letter saying I could not shop there anymore. The police wrote a report that makes me look like a criminal, but I did nothing wrong! I have organized a large group of people through my church who vow to never shop at Family Dollar again unless the company gives me an apology and corrects the police report some how. The company __won't even return my phone calls or answer my letters! What a shit company. Please join me in my boycott. Thanks for reading this. monroe mi 7/15/11 Unprofessional employees. Will never shop at family dollar again. Cynthia B. 7/16/11 First I want to tell you that for the most part I love the Family Dollar. I can't beat the prices for bird seed, paper and cleaning products, greeting cards, some foods and such. The employees are pleasant enough. The store is clean and well stocked. My issue is with the long, slow waiting line at the cash register check out. There are two counters in the store. I don't care if there are 10 customers waiting in line, the manager the will not open the second counter. If we complain about the wait we're told that it's shift change or the manager didn't know the lines were so long, etc. That's un-acceptable. One day I was standing in this long slow line waitng to be rung up and the customer behind me went ballistic demanding to know why the manager would not open the second register. This woman was so loud and angry the store went silent. She upset the cashier that was working the one open register (she kept saying, "I hate this job..."). I told the cashier it wasn't her fault, but I don't blame her for being upset. The manager never did come out to see what was going on, to offer backup to the cashier, or just open another register and stop the madness. They just left the cashier out there to endure this woman's rath. It wasn't right. There are a lot of elderly people in this neighborhood and they rely on Family Dollar. I keep saying I'm going to stop shopping there...I keep thinking maybe this time it will be different, but it's always the same. Teresa 7/18/11 I worked for Family Dollar some years ago when Nancey and Tom was over us and they are still over the same stores and they still don't do anything, they are quick to fire store mtg, asst and cashiers for their down falls, someone needs to be LOOKING at them. Nancey talks to the employees like they are dogs in front of other people,and then fires them if they say something to her.Someone needs to be checking into her Tammy 7/18/11 On Thursday July 15, 2011, I was at the Family Dollar Store in Warwood, West Virginia where I ran into my grandmother who is now 88 years old. She has been shopping at this particular location for at least twelve years and all of the employees know her by name, with the exception of the store "Manager" as she is so called. When cashing out she asked my Grandmother for her ID. My Grandmother gave her a driver's license with a picture id and correct address, however, the license had been expired since 1999. She has been using this license at that same Family Dollar for the last 12 years, however that day they could not use that id. Amazing. I asked to speak to the person that the "Manager" had called and she had to convince that person "Ms. Alexander" to even take my call. I find this totally ridiculus. I am sure that my 88 year old Grandmother was just sitting around trying to figure out how to steal from the Family Dollar. I am still trying to figure how why her check was taken for 12 years that was ok. I intend on filing a complaint with the corporate office. I am still waiting on an explaination for the employees actions if this is a violation of the policies. I can assure you that neither myself or my Grandmother will not spent a dime more at any Family Dollar location if it was the last store on earth ever again. Anonymous 7/22/11 The family dollar store in eunice new mexico has one of the worse managers ever. I am a regular customer, but only for lack of options in my small town. while checking out the manager is always on the phone having personal conversations and fully ignores me and other customers. I've witnessed her get agitated by a customer disturbing her phone call. She also speaks spanish at the register when talking to other associates and talk about customers they don't like in front of other customers. I've worked in retail many years and have never seen such inappropriate behavior go unpunished. Other associates are quite pleasant and helpful, but this manager just doesn't seem to setting the bar very high. When calling in to get a number to make a complaint, I was told they will not give me a number and that I can only talk to the manager! Shes the problem. Anonymous 7/22/11 I made a mistake the first time with rating! The family dollar store in eunice new mexico has one of the worse managers ever. I am a regular customer, but only for lack of options in my small town. while checking out the manager is always on the phone having personal conversations and fully ignores me and other customers. I've witnessed her get agitated by a customer disturbing her phone call. She also speaks spanish at the register when talking to other associates and talk about customers they don't like in front of other customers. I've worked in retail many years and have never seen such inappropriate behavior go unpunished. Other associates are quite pleasant and helpful, but this manager just doesn't seem to setting the bar very high. When calling in to get a number to make a complaint, I was told they will not give me a number and that I can only talk to the manager! Shes the problem. Teresa 7/25/11 The people that work at the Family Dollar in Artesia, NM. are so RUDE. and they don't even stand behind their store sales, the manager went and yanked down the signs and still wouldn't give me the sale price. so needless to say I won't be putting another foot in that store!!! Barbara Jean 7/26/11 Went to Family dollar on a Sunday,Union, NJ brought all of my merchandise to the counter and their is no cashier. There was another customer in the store with her daughter and I kindly asked if she had seen the cashier--her reply was no and this is very odd. So we are in the store WAITING for about a good 10 minutes. The cashier finally came to the register and said she had to go to the bathroom and she had been holding her water since 10:00 am. The other customer said to the cashier that you have some honest customers and her reply was SO I DONT CARE. We could have walked out of the store with the merchandise and the cashier replied SO It Would Have Been The Store Responsibility. OMG!!! Why hire these people....Give the job to someone who would be greatful to have a JOB.... Angie B. 7/30/11 I went your family dollar store on main street in Asbury Park New Jersey , around 5:30 on Friday July 30 2011. I got in line behind 5 other customers .When I got in line the line was formed to the left of the cash register. I stood in line while one gentleman had $85.00 in purchases , which while the cashier was checking as well as talking on the business phone. I stood in line.Next 4 people are waited on ,I stood there a young black man walks up gets in line and is waited on . I still stayed I was not in a hurry and he only had a window shade . After waiting as other 4 are waited on as I go to cash register a women puts her stuff on the counter from the right side of register . I said to her I was next in line she was of Mexician descent as well as 4 others who were in front of me . As I stated I was next the cashier Started to yell at me that the line forms at the right . And I was in the wrong place and he was not going to wait on me . Before I could say anything to him He yelled again . I stated to him to please calm down and stop yelling . He yelled at me and said he was not yelling,obviously he was mistaken . As I was a little afraid to get to close to put my items down . He said to me are you ready? I didn't want to get to close . He finally waited on me . One of the Mexican ladies said to the one I was in front of that yes I was first I asked for his name and gave him mine.His is Jason . I know if I were a white woman he would never have spoke to her in this manner . I will never go there again and will tell my friends . Like your products but customer service was appalling . Karlene 7/1/11 I went to the Family Dollar store located at 12917 Jefferson Avenue Newport News, VA store #4264, I was there to purchase some Excedrin Magrine medicine for my son who was having one. The Excedrin had a coupon savings of .50 infront of the Excedrin and in the Family Dollar Coupon book was the coupon that said .50 off ANY 24 count Excedrin Product, the manager was ringing up the order and the .50 was not coming off and she tried to put the code in from the coupon but it still didnt work. She looked at the Extra Strength green bottle and deducted that it must mean 24 count of this product. I told her if that was the case that is what it would have said on the coupon and not only that the .50 off was on the product shelf stating the same thing. As a manager I know you are able to use your key to over ride the system b/c sometimes it may not be in the system correctly, she didnt even try to go the extra mile. Customer service is not what it use to be, eventually we will not have any where to shop because the service standard is getting lower by the minute. With that being said I will not be shopping at that location again. Melissa 6/24/11 I went today with my 3 & 5 year old . Like every shopping trip my son is looking around wanting toys...and like always I'm right behind him ensuring he doesn't grab anything our break anything. The cashier was eyeing us the whole time, she later yelled in front of other customers that I needed to control my kids! Ok...I tell my son to be good and the cashier continues to ramble to the customer she's checking out about how she hates people like me who can't control their kids. I don't understand how any business can continue to employ ignorant unprofessional personnel. I will never shop at any other family dollar! The cashier's attitude was unnecessary. All my son did was bounce a ball he found out of place... Terri Romo 6/28/11 I used to shop at the Family Dollar in Los Fresnos, Texas (the only store in that small town) and I can't stand the store employees. One lady does not speak english and if she does, she refuses to speak it. She looks like she has something stuck up her butt, with the stupid mean look she has on her face. I read a comment about how many people are looking for work and they should work on customer service. Another thing is the store is always nasty and hot and crap everywhere. The employees take absolutely no pride in their work or work environment. I go to the Dollar General right across the street where employees do speak ENGLISH and the store is always neat and clean! HATE FAMILY DOLLAR stores!!!! TYRONE BROWN 6/28/11 I AM A FORMER WORK AT FAMILY DOLLAR AND WAS THERE 4 NOT EVEN A MOUTH B4 I GOT ROB OUT OF MY JOB. I LOVED MY JOB. I WAS A STOCKER AND THE STORE MANAGER WHO GOT FIRED (THANK GOD) ISNT THERE ANYMORE. I DID MY JOB RITE AND SHE TOOK ALL THE GLORY 4 HERSELF. SHE NEVER DID LIKE MY CAUSE I KNEW MY JOB MORE THEN SHE KNEW HERS. I TRIED 2 GET BACK IN BUT, SHE PUT THAT IM NOT REHIREABLE. SHE TOLD ME 2 WAIT AT HOME UNTIL THE TRUCK CAME THAT MORNING AND WHEN I CALLED UP THEREE, I NO LONGER HAVE A JOB. WHAT KIND OF CRAP IS THAT!!!!!!!!!!!!! I DID WHAT SHE TOLD ME 2 DO. I WOULD LOVE 2 WORK BACK AT FAMILY DOLLAR AGAIN. ITS IN GEORGETOWN, SC. MY NUMBER IS 843-318-9083 OR 843-240-7081. Lilly 6/28/11 I am a long time shopper of Family Dollar and I have to say that I have been pleased with my experiences during my shopping trips. The employees of the local stores around my area have been wonderful. They are very helpful and always seem to be up beat and happy. I think it would be a benefit to the company and there employees if customer had a more convenient way to express there feelings. Like possible a comment card section in the stores with a drop in box. I work in retail and I notice that people will go out of there way to complain, but wouldn't it be nice to hear how more often your employees are doing there jobs rather than only the complaints that people will go out of there way to make known! Employees work harder when they are praised for there hard work and not only hearing when they made a mistake! Good job Family Dollar team in Eutawville and Holly Hill, South Carolina! susan 6/29/11 Family Dollar in Taylor Ranch NM has cashiers who alternate wearing a name tag that reads DILLIGAF (Does it look like I give a F@#%). Can you believe it! Well I do. I won't be shopping there again. I am telling eveyone I know from kids teams/ schools, church, work and friends not to shop there. Doesn't anyone manage that store? Bill 6/30/11 Family Dollar at 3777 South High Street, Columbus, Ohio. A couple weeks ago, we bought a fan at another location in Columbus. The cashier AND the manager told us that a truck lost many of the fans off the truck while driving. They told us many of then have been returned because they "just quit working". They had over 20 returns in 3 days. We could return this fan at ANY location WITHOUT a receipt for this reason. Well, the fan quit working. We took it back to the South High location, as it's close to my home. The manager was rude, obnoxious and told us he wanted to see the security tape at the other location of us purchasing the fan before he would replace it. The fan was in the box, with Family Dollars stickers on it. He then said because it had a little dirt on it, we had used it! Well, Duh!!!!!!!!!!!!!!! We used it for 2 weeks, then it just died. I will NOT shop at ANY family dollar again. De Ann Nemeth 7/1/11 I went to the Family Dollar with my $5 cupon. When I was rung up I gave the boy my cupon with two other brand cupons.....When I got home and looked at my reciept I found out that after the brand cupons were taken off my total was $24.75 instead of the young man saying your short by a quarter he kept my cupon making me think he deducted it. When I called the store it was more like "to bad" we'll give you your cupon back. Well I am sure that Family Dollar feels dissatisfied customers are part of the bussiness there are pleanty more around. I am sure the Toys for us and many others that went bankrupt felt the same way. I will be going to Dollar General or kmart or even Walmart but I won't be going back to Family Dollar. unsatisfied customer 6/10/11 I went to the store in San Antonio,Texas store #4768 @803 Castroville Rd. I went there to buy somethings i needed cause it was a good place to shop until today. i told an employee that i was going to leave my bag in the front and she said yes go ahead so i did. trusting the store employees well they were to busy talking that someone else took my bag of items. i felt hurt cuase it was birthday gifts n my ear rings.. im never going to get those back. well everybody there look like it was my felt but it was theirs. Mr. Lopez the store manager was a big help. He was very helpful.. Kathy Luck 6/15/11 I live in Wilkes County and I shop at the North Wilkesboro Store (#0164). I just want you to know that the employees are always curtious and friendly. I go by there on my lunch break and I find all kinds of things. Some I need and some I don't. You must have a good HR person to find this quality of help. Thanks so much. Angie 6/18/11 I am a frequent customer in my local Family Dollar and have ALWAYS received wonderful customer service until this morning. I walked in and a woman was on her cell phone talking about her children and cooking meat. I proceeded to get my items and was checking out she was still on the phone. The only thing she said to me was "do you want this in a sack?" I called to speak with a manager later and found out she was the manager. When I told her how rude and unprofessional she was, she proceeded to argue with me. She stated it was her family that called and the first call was a manager. I told her the conversation she had when I was there was a personal call. She said they had called earlier and she works 60 hours a week. I told her that was not my problem and that if she treated her customers that way she should not be in the managerial prosition. I will not be back in the store until she is either transferred or removed fromI it. I live directly behind the store so it is very convenient but I will no longer step foot in the store nor will the rest of my family until this is resolved. bob 6/7/11 BREMEN IN. works the same young lady all the time she might get 1 day off and she is concerned part time with part pay. Other 2 are full time make more money and they get 2 to 3 days off a week or weekend with the parttime works just about every weekend. the parttime girl has asked for a rise and more days offe with no results...... this is why they have turn over.. VERY BAD BUSINESS... If the manger can't be fair she needs to go.... she is make sure she has good hours off holidays. And took off nearly 3 weeks when her mother was sick while the part time girl worked 16 hours a day.... this needs to change.... bob 6/7/11 BREMEN IN. works the same young lady all the time she might get 1 day off and she is concerned part time with part pay. Other 2 are full LaShanda 6/7/11 I often go to the Family Dollar Store located in Siler City, North Carolina. I agree with alot of what the other people are saying about the type of people who work in the stores. I hate it when I arrive at the store and the manager Lily and her cashiers are smoking in front of the door. I have to breathe that smoke if I decide to go inside. The store is always a mess. The people in the store are young and playful. I think I need to put in an application to get paid to play that part of the job must be nice. The sad thing is that I have a friend that works her butt off for the store and its not even appreciated, hell her District Manager might as well have slapped her in the face when she tried to tell her the (DM) what was going on in the store. FAMILY DOLLAR NEEDS TO STOP REVAMPING THE STORES AND REVAMP MANAGEMENT FROM THE DM'S DOWN TO THE CASHIERS. Rachel 5/23/11 Thia company is a JOKE to work for... The store I worked in had high shrink, well coporate does not believe the losses are due to thiefs, not employees. They brought in a new store manager, who has been on a high horse cleaning house. I worked there for a year and a half before I had any issues or write ups. The other Asst. Mgr. was fired because she had admitted to accidently not paying for a $1 kitty litter scoop, she had paid for it the next day, and come on it was only a $1 item. 2 weeks later I was let go because my cashier on shift was $20 short!!! I even offered to pay the $20 just to keep the crap job to support my family, that was not an option! The one cashier who is still from the origional group that I started with is dealing with the NAACP for discrimination. Family Dollar was supposed to be a "second family" turns out all they do is screw their employees.. I never called in and my drawar was always right, so tell me how I get fired for another employees cash being short, I didn't touch her till at all!!! I am also sure coporate would love to know that the Store Manager is hiring people who failed their drug test.. noneya 5/24/11 I was shopping a couple of weeks ago at family dollar#3492.There was a spanish lady there,i asked for some asstiace to get a lamp from the high shelf.She was so kind to drop what she was doing to help me.I know thats there job but i've been to other stores(#1972) and(#2225) they were rude and made me wait for there help.That girl always has a smile its a pleasure to shop there with her. Nancy Ramirez 5/24/11 Hi, I live here in El Paso TX, and Family Dollar was one of my Favorite stoes because u can find good deals for a reasonable price. But today i went to Family to buy two blouses that i thought were cute, (and this store wasnt close to my house) but when i got home to try them on i didnt like the way it fit me so i was going to go to the story thats close to my house to return it. When i got to the family dollar on Padres and Alameda street (The 1 close 2 my house) the manager told me that if i wanted to do an exchange i can but if i wanted to get my $ back i would have to go to the store where i bought it. I wouldnt have had a problem going to the store were i originally bought them but i really hate it when people who get a little bit of authority talk to u with an attitude and try to make u feel like if ur stupid. So i went to the original store afterwards to get my money back and i asked that manager if i was able 2 return the blouses here or any other store and he told me any other store as long as i had a receipt. So he help me make a report on that manager n store and gladly gave me my money back. tricia 5/30/11 I always shop at the store located at 3645 potee st, baltimore maryland. There is only one cashier working when extremely busy. Plus there is an old lady that works there who is very rude and slow. Also they just hired a girl who is always on her phone and not ringing people up like she is supposed to. It took me litterally 45minutes to pay for some hangers cause they are slow and on their phones all the time. When I complain or my husband they say it is policy just hang in there or do not shop here. Leonard Hearn 5/30/11 What are you guys going to do about the unprofessional store in my neighborhood? You need to put more lines then one in their and people who work their are real slow and on their phones all the time. I am going to start shopping else where. You need to do sumething cause it is a sad day in brooklyn maryland at your store marge anderson 6/1/11 Was at Family Dollar today, they had a big sign on the door of the pop cooler: Buy 2 20 oz. coke and 2snickers to go bars, receive $2.00 off the purchase. They would not honor the sign, said you needed a coupon for it. I asked for the coupon, was told they didn't have any. No coupon, No money off. I told them, they better take down the sign. Was still there later. You can send the $2.00 in coupons to my e-mail address. Pretty bad when you don't honor the signs in your store. Marge Renee 6/2/11 I went to a family dollar store in pasadena tx and it shocked me to see this store didnt have not one black hair caccare product.no oil or nothing can someone contact me about this matter 2819127885 cause this shocked the shit out of me very angry customer that hates this store 5/27/11 the general manager at 4243 store in ducktown tennessee is a living nightmare she yells at her employees she tells them they cant talk to the customers and she hires people that she has relations with because of her STUPID son she should not be a manager i will refuse to go back to any family dollar till someone gets rid of her the best workers that she has she gets rid of and doesnt give them their hours they need. SOME ADVISE to this store if you dont want your workers how about TAKE THE FAMILY OUT OF FAMILY DOLLAR SIGNS EVERYWHERE CAUSE YOU WILL LOOSE MORE CUSTOMERS THAN YOU WILL WANT !!!!!!!!!!!!!! bernice 5/27/11 my experience in with the store at the corner of getwell and rhodes in memphis tenn is horrible the cashiers are very rude i have been there on several occassions by myself and with my husband and all we had at the time were one hundred dollar bills and the cashier rudely attached us for not having smaller bills to where the other customers in line had to speak out and said they are the customers why are yall being so rude the problem truly needs to be addressed cause the store is losing long time customers i suggest that you send a mystery shopper to the location cause the service is gone down the drain thanks again and i do love the family dollar chains but this one which is right around the corner from my home is terrible. Pat 5/28/11 I could not believe my eyes when I walked in your store located at 1355 Bessemer Rd. Birmingham, AL. The store was very clean and organized. I asked the clerk that rung me up did they have a new manager, he said yes. I complimented on how nice the store looked and I will go back and shop again. It has been a while since I been in there but now I will return. The clerk were very nice and quickly checked us out. The leadership shows in the atmosphere, employees, and store condition. I just left the store at 15:pm per my receipt, it is now 15:37pm. Wow keep up the good work!! Diana 5/29/11 I posted back in February about how much I liked my job at Family Dollar as an assistant manager. I now wish to retract every good thing I said about that horrible place. My manager is a completely unprofessional, lazy, dishonest, backstabbing horrible person. My coworkers are nice, however, and I feel bad for them having to put up with her. The store is a complete wreck and the manager blames the assistants for all of it, while she, herself is usually on vacation or leaves early. I am SO out of there. unknown employee 5/22/11 elgenia bennett c/o mozart sevevo bennett it is a health code/ dept. of agriculture violation for a store who sells food to allow an animal in the store. If you would have told the manager that the DOG as you put it was a special needs dog, an exception would have been made, but just assuming because you didnt get your way from the get go that someone was rude to you is not right. I do not know how you were talked to but I will say alot of problems that i read about here are company policy that the actual employee has no control over. For all the people who are treated rude by employees of Family Dollar, I am deeply sorry. We are not all rude, and I know I try to help my customers in all the possible ways I can. For those employess coming on here to yell at customers, you are rediculus. You state that you dont want to be be yelled at or mistreated by customers yet you do the same to them. The customer is not always right, when they try to get things for free or come in with an attitude but that doesnt mean you should stoop to their level or take out your fustrations on other customer. In closing, Customers please don't lump all employees of family dollar or all family dollar stores together, and employees dont lump all customers together or mistreat them because your having a bad day. If you want great customer service delivered with a smile shop at Family Dollar in North East Ga. frank 5/23/11 the one on fifth ave in flint do not take the advertisement down from three weeks ago and still want you to pay the full price since they did not take it down and for for manager and she say she was while talking on her cell phone the whole time Barbara 5/14/11 Just about everyday I go to the F>D> on water's and armenia.It is a new store. I want to say every time I have gone in the Assistent Mike has been very helping and always cheerful. A pleasure to go. The store mgr Rhonda (i think) is keeping the store looking nice. Had to tell you since I believe if something is good then say it. Something bad I will tell them. Mary 5/14/11 Do not ever shop in the Family Dollar Store #7925 17 Mansfield Ave., Ohio!!!! The Manager named NANCY will accuse you of STEALING some thing because "they have a lot of theft in that store"!!! What a Beeper to put it nicely! I have worked in retail quite a number of years and know that's not the way to keep your customers coming back! Can we say LAW SUIT? I will be calling the Corporate Office! But from the other comments I've read it looks like I won't be able to reach them! And as for NANCY I hope your FIRED!!!!!!! trose 5/18/11 you think that's bad. i applied for an asst mgr job in my town of ajo, az and had all the qualifications for it. guess who they hired? a felon who's been busted for drugs. he was one of the employeers friends so that's why they hired him! seems to me they don't care about qualifications or customers! Bob Staples bgstaples@sbcglobal.net 5/19/11 I have been purchasing starlight mints for years, and other things in your store, I thought should let you know I have changed from buying at your stores and start buying dollar General, since you not have increased your prices you have change size of your packaging these mint have when from 16 oz to 14 oz. dollar general has stayed the same , So if you are do this with the mints, It is not the only thing you are changing, So I'm saying goodbye and I will pass the word to my friends, Bob Staples Anonymous 5/12/11 Good Mourning, (Phillips WI 54555 Area)how many Family Dollar Corporate Policys do you have to violate before a Manager gets TERMINATED. This is for all past and future Family Dollar emploees. I am a past employee of Family Dollar who has knowledge of this and is called ghosting of hours ( puching out and then following day hand puching and changing your hours)and not working all your hours you are scheduled for. Something is really really wrong with the Corporate Office and the DM if you are accused of this last year and now this year again and nothing is being done, especially after having pictures of the changes in hand punched hours. And the fact that four employees know what is going on and another Manager at a different store, and they cant do anything about it but report the Manager. Not to mention where you can go to another store and memberise that Managers personal numbers and go back to there store and access there private and confidential store information, like Statement and Earnings and Deductions and how that Manager schedules the employees and other stuff which falls under INVASION OF PRIVACY and then copys all this private information off for her own eyes to look at. So how much more can a Manager get away with before they are TERMINATED. Rochelle 5/5/11 I went into a dollar general, in Lubbock TX. The cashier was nice and polite to the two customers in front of me, but was so completely rude to me I was shocked. I don't know if she has some issues with race but I came very close to walking out and forgetting about my purchase. I bought two small items and the woman in front of me bought a lot of stuff. Once she was done with that transaction the cashier stepped away from the register for a good three minutes to talk to some fellow employees, while I was standing there annoyed. When she finally came over to check my stuff out she was completely rude. She didn't even hand me my receipt, I had to grab it from the box. I am a cashier myself at a grocery store and I think her behavior was completely unacceptable for ANY employee. I don't care what issues people have with race, but don't make it so obvious at work! I will never be going to that family dollar again. Robert Pearce 5/6/11 A friend works for the Family Dollar Store here in Antlers, Oklahoma. Her boyfriend was in a headon accident last night and she called the manager of the store to let him know that she may not make it back in time for work and he told her that is she didn't come in that she could look somewere else for a job. I have never met the manager and I hope he doesn't meet my wife for she has a temper and she said that kind of attitude will not work in this little town. Just about everyhone is related to each other here and it makes it nice if you need help. I don't know where he came from but he is a jerk and we intent to pass the word around here about the way he tries to handle the employees. I hope that when we do that the head office will do something.... Annonomus 5/10/11 I work at Family dollar Now, I'm an asst manager, i feel bad for all your experances at our stores, If you go to family dollar.com you can find a way to contact corp. I would like to address Bryan posted on4/21, The cashier with no name tag more an likly was on her lunch and company policy we are Not to Touch anything dealing with work while on lunch that's a big NO NO. As for the manager they never clock out for lunch that's who you really need to be pissed at i know i would have said something. The managers Are to work at all times, the store i work at only one day a week do i even sit to take a lunch, all the rest of the time i eat and work cause they exspect so much to be done. and you don't have time to sit. As for the rude cashiers thats the managers i know i pull mine aside and tell them to watch how they talk to customers, that's not tolerated at our store. elgenia bennett c/o mozart sevevo bennett 5/10/11 Good afternoon, I just left from your location at 1800 B 12th St/Burlington Ave Muncie Indiana and as I walked in the door with a 11 week old puppy the cashier stated that I or we could not come in because of DOG she didnt ask for any id or anything (handi pup) taking his classes for licensing. Since she was so rude I just left and went next door to The New Market/Marsh and spoke to Management about polices and procedues for dogs and she was very nice and told me and let me shop. The DOG as the cashier stated is cleaner than some of the people and employees that I have seen working at Family Dollar. I have spent a lot of money at your business and I will not come back. I will also let the school know how she treated us and some of my clients as well. I hope this doesnt become a PROBLEM with your company. I have been all over this lovely USA and a lot of stores caitor to animals. I carry him everywhere. elgeniab@yahoo.com please be prompt about this issue & concern from a pet owner/PETA )May 10, 2011 Tue 2:30p Dorothy 4/27/11 I was in Atlanta, GA @ 3050 Martin Luther King Dr. 30311,location today and could not believe how unprofessional the cashier was to the customers. First, two employees were talking to each other from different sides of the store (talking over the customers). There was a line of about eight customers with several items in the there baskets. I ask the manager could they open another register, he said yes. So he ask one of the two employees to open another register. A customer walked over to the counter and told them to stop talking and open the register so the customers in line could be served. The employee started to tell her to mind her business. I said you should not speak to customers in that manner. He said tell her not to speak to me. I told him he was very unprofessional. They should have been more aware of the line in the store, and should have been willing to help the other cashier move the customers out. The manager should have taken a better stand with the employees. I hope you will address this issue. I was very upset with this kind of conduct in the store. The phone number is 404-691-8449, I did not get the name of the Manager nor the employees. Anonymous 4/29/11 I live in Ely, Nevada and our store is #7460. I was an employee there for a few months, and simply put, my experience there was not even worth the time I wasted away from my daughter or boyfriend. When I was there, I worked with Bill (Store Manager), Marissa (Asst. Manager), Amanda (Asst. Manager), Barbara (Asst. Manager), Kody (Cashier/Stock), Doug (Stock). Now first off, for a store in a small town, why is it necessary to have 3 assistant managers, and have at least two of them working together on the same shift? Let alone, have at least two of them working with the store manager? Now, onto my experience with the Family Dollar "FAMILY". My first day, I was thrown onto the cash registered with the "help" of Marissa who was behind me on the other cash register. Now, how much training can I really be expected to receive if the person who is training me isn't even training me? Now in the defense of the employee's, the cashier's job is not only to just be up front. They also have to stock and clean the store, and other odd jobs around the store. Okay, fine, but how can I be trained if I have to work on my own? Bill...in my opinion is a waste of a manager. I like him as a person, but he can not manage, AT ALL! And this is not the first time that I have worked with him, so I have two times of experience. Bill is no longer an employee at this store due to accusations of theft, which doesn't surprise me if that is the case. He was asked to cooperate in a theft prevention investigation, and refused, and walked out. Amanda, well I have not one ill word to say about her. Amanda was a hard working individual that proved herself worthy of her position, and worked her ass off to get where she was. And sadly, she was also accused of theft and fired for that. She was accused of stealing money, which I honestly believe she was set up for, because I don't believe with her working her ass off, that she would have stolen money. She was a great person to work with, and I closed the store with her almost every single night, and I watched her. SHE NEVER STOLE MONEY! Barbara, I worked with her as well once before. I didn't have a problem with her the first time I worked with her, but this time, things were not the same. She was a, simply put, BITCH!, and she used to take advantage of her schedule and her title with the company. She wanted to be the store manager, and she had a tendency to let the power get to her head. Well, apparently she couldn't hack it and keep the power, so she quit. LOSER! Marissa, she is plain out LAZY!!!! She would go in the back and hide in the store and talk and text her husband on her phone. She would talk to him while taking care of customers, AT THE CHECK STAND! She SOME HOW, BEYOND MY KNOWLEDGE, is still employed with the company. I personally believe that Marissa and Barb set up Amanda to get framed and fired because I feel they seen her as a threat. Also, Marissa was constantly bragging about how she just got 2 cars, a 2003 Dodge Durango and 2006 Dodge Charger, and her husband was working as a temp for the mines out here. So I am sorry, but on about 2,000 dollars or so a month, how do you afford 2 car payments, your child, rent, cell phone, electric, and all the other bills she has? But she is still employed? GO FIGURE! I never had any problems with Kody or Doug, and neither of them are there now. Simple as this FAMILY DOLLAR IS A BULLSHIT COMPANY! And I will never work for them again, let alone suggest anyone to work for this bullshit company! I don't care if it is the only and last place hiring anywhere, I won't!!!! They are two faced, and bullshit and I hate this company! At this rate, I hardly ever even shop there now, because I would rather not be faced with dealing with the two-faced people who work there. And I haven't been employed with them since January 29th. A girl who was being trained when I was working out my last week still doesn't know her job. I just had to explain to her two days ago how to do a return/exchange sale. HOW DO YOU NOT KNOW THAT AND YOU HAVE BEEN WORKING THERE FOR ALMOST 3 MONTHS? SERIOUSLY....LEARN YOUR FUCKING JOB!!!! 4/29/11 I have shopped the same Family Dollar store (4769) since the day it opened, I have seen managers come & go & for the most part it has been a nice experience.However I walked up to the register a few evenings ago, the manager was sitting on the edge where the bags hang and the assistant and a male friend stood there talking about sexual toys and the did not stop as I stood there. This store has gone down hill with the newest manager and the newest assistant. They dress very sloppy, both are rude and usually neither will run a register even when they see people waiting in line I feel for the cashiers who always seem to have to apologize for these to. Clarice A DePriest 4/30/11 I'm a snow bird, and tried shopping at the Dollar Store in Largo, Fl. It was so hot in there I had to leave. The poor people working there were sweating. That's pretty sad how you take care of your employees, not to mention customers! jane 5/1/11 I WAS a very good customer (at least 4 times a week) until today. One employee gave me a hard time ( I think her name was Maria..anyway that what her name tag said) because I asked the cashier not to break the plastic around the 12 pk of water just to get to the sku #. It makes it hard to carry, and this woman argued with me that it's the only way to do it, however the many times I've been there other cashiers have not needed to do this. Then as I was exiting she abruptly stoped my carriage and said I couln't take it outside. Who doestn;t let their customers take a heavy load out to their car... I will no longer spend my money at this store,,, I'll go to walmart! jessy 4/25/11 The two cashiers that work most of the nights at the Hebron Indiana stores are LAZY. When the Older Manager leaves the Black haired cashier sits at the counter and texts along with the Guy that works there too. As he's textings and ignoring his job, he sits his butt on top of the counter that customers put groceries on!!! If the lazy black haired girl isn't sitting on her butt, she's outside on her cell phone smoking cigaretts and if she's asked for help she gets rude!!!.There is also a young little readhead that works there too thats all over the male cashier,It's sickning! I commeted to them once they should get a room and they laughed at me.Tere are good hard working people who need jobs,seeing those three lazy people sucking up money from their employer is a shame. I stopped going there. Lola Pugh 4/22/11 I was in your family Dollar Store #7043 on april 21.. Me and Mom was in the store yesterday ask for help from the customer rep in there.. I ask her where was the wall sticker she said they did have them in here every store have different stuff that's not true .. So I walked in the store found the wall sticker...the other young lady was do application in the store on the clock she couldn't help me or my mom doing other things in the store that didnt concern family dollar. I thought when you come to family dollar they suppose to assistance you wherever you looking for... Not with attitude the girl had attitude she was not helpful at all.To me we had to look for things by our self.. that's not good customer service ..I ask her did they have any types of burners for the overn in the store her words they over there.. which she should said maam let me show you where they at... I would never set foot in that store again.. you need to talk the young lady in your store #7043 they where very rude.. a lady was in the store shopping ask my mother did she need a basket . she was a customer.. seem like the lady in store would have said that, but she so busy on the filling application during busy hours... I just want you to be aware of what your customer service employee doing in store #7043 at the time of 18.27 pm ... my mom bought 30.00 worth stuff in that store.. I would tell any of my friends to show at that store.. Sherri 4/22/11 Just wanted to let the consumers that shop in Quinlan Tx. at the Family Dollar located at 9003 State Hwy 345 Quinlan, Tx. 75474 phone # (903) 356-2420. With cashier Tommy ( a female) is a very rude and unconsiderate person. I was in the store and a female, won't say lady, cut in front of me in line, I told Tommy that she had cut in line in front of me and she couldn't care less. I ask her, So I just told you that this customer just cut in line and you are really going to reward her by ringing her up. She looked at me like what do you want me to do. I left my items at the register, and you can believe I will never enter that store again. The least thing I expect is to be treated with fairness. I called up to the store and evidently it was Tommy who answered because she said with laughter, it's that women now wanting to speak with a manager. That right there tells you she dosen't have the mentality to be working with the public. I hope the corporate office reads these posts because there store need help with hiring people like this. You can believe you just lost this costomer for life. P.M. COOK 4/12/11 IF THE SERVICE AT YOUR NEW STORE IN LEESBURG,FLORIDA- SCHEDULED TO HAVE GRAND OPENING APRIL 16TH, IS AN INDICATOR OF WHAT I HAVE TO LOOK FORWARD TO, THEN YOU MIGHT AS WELL CLOSE IT DOWN NOW. THE SERVICE IS THE WORSE I HAVE EVER RECEIVED. ONE CASHIER, TWO LINES OF CUSTOMERS, ONE YOUNG MALE CLERK LEFT LEAVING MANY (16 TO BE EXACT) CUSTOMERS TO EITHER STAND AND WAIT OR AS I DID, JUST WALKED OUT. SOMEONE IS ASLEEP AT THE SWITCH. LOUSEY TRAINING AND NO REGARD FOR POTENTIAL CUSTOMERS. I CAN'T BELIEVE THAT IN THIS DAY, UNEMPLOYEEMENT IS AS LOW AS IT IS AND YOU CAN'T FIND HELP OR YOU JUST DON'T HAVE ANYONE TO TRAIN. I GIVE UP ON DOLLAR GENERAL. G. Hunt 4/19/11 The new manager at the Family Dollar Store in Sweetwater, Texas is really rude and very unhelpful, constantly out of your regular products. I have shopped the Family Dollar Store here in Sweetwater ever since it opened. and never had such bad experiences as I have since you got rid of the old manager and got this new hateful one. I asked her a price and she said I don't know with an attitude and when I looked at her she said I guess you want me to go check right real hateful. I went yesterday to get my nose spray your brand and my spray starch which was the majic starch and she was out and said don't know when they will send it. now i guess i will have to go to the kmart or walmart as it is really bad at your store and there is alot of people that has said the same thing to me. Bryan 4/21/11 Im writing to your company about a incident that occour at your location 883, in georgetown, Ohio. You have a cashier name Judy, who was swamp by customers, and another employee came by and didnt even help her out, you could see she was overwhelm and the cashier needed assitant for a voided or something and the manager didnt even asstiant her and walk away, I think her name tag said Lisa not sure. The other employee who didnt help didnt even have a nametag on!!! I felt like if your company cares about their customers then they should jump in and help each other out. You might want to see whats going on in there because every time i go in that store that poor woman is working to death!! I hope that if you want my business and other customers business you will do something about that management and store. Concerned employee 4/21/11 Ummm when you come up to pay for your stuff with your debit card, don't scream at us cause it charges you to get cash back!!! THAT'S NOT OUR FAULT OR OUR CONTROL!!!! I'm so tired of being screamed at by customers cause cooperate decides to charge a dollar to get cash back. We did not make that decision to charge that. YOU DONT LIKE IT, TAKE IT UP WITH COOPERATE! WE JUST FOLLOW WHAT THEY TELL US!!!! You come in and scream and rant at us like that was our decision and that your ranting at us going to change that specially all you "loud outspoken" people. Loyal customers 4/8/11 My family spends hard earned money weekly at family dollar because we like the bargains ,however we do not like being charged for cash-back on our debit card..There are other terrific bargain stores..Signed shoppers surprised 4/4/11 I came on this site because I would love to have a Family Dollar in my community. I live on the west coast and everytime I travel I look for certain stores......Family Dollar is one of my favorites.I have shopped at numerous stores in various states. I consider myself to be the fomer customer from he-double hockey sticks. I relate to both sides of the negative comments I have read based on my life expirence. It takes two tango. I have had good positve shopping trips. The majority of the stores I have visited were clean and well staffed. The employees were friendly and helpful. When I did encounter rudeness I gave as good as I got just as my rudeness was not tolerated. Needless to say in either situation I left the store with a positive resolution. Despite the overwhelming negative comments I have read I am more determined to bring the first Family Dollar to my community in my city. Renee 4/5/11 Needing to stop by the store for hosiery, but found I did not have my debit card. Having shopped at family dollar on several occassions noticed posted signs on pay systetms was told they don't take checks after I walked thru the store to find things so that I won't just pay for one item. This store needs a update if they want to keep their customers happy. (Memphis, TN) Summer Ave store> McCarthy 3/29/11 Well, I went to our local Family Dollar store and tried to use the $5 off $25 in sales and I had a $.55 coupon too. The cashier tried to scan the coupon before scanning the product. Well, of course, it would not take it. I tried to tell her, but she called store mgr and he said override it. Then, while he was there I told him she didn't know how to do the $5 off. Well, he didn't either. He Called another store and talked with them and then hung up and told me I would have to go to another store to make my purchases. I just looked at him, then grabbed my drivers license and went home and sent email to company. District mgr called me and promised me he would have store mgr call me to apologize and that he would see to it that I got my $5 off purchase. That was 3 weeks ago Haven't heard a word from the district or store manager since. So, CORPORATE, GET ON THE BALL HERE. TINA 3/29/11 MY SISTER FALL AND FAMILY DOLLAR NO ONE CALL HER SHE BEEN OUT OF WORK FOR 2 WEEK SHE HAVE A 14 YEAR 2 TAKE CARE OF I CALL AND CALL AND CALL THE CLAIM OFFICE AND NO ONE CALL BACK MY SISTER IS IN THERAPY NOW .WHO CALL FAMILY DOLLAR DO THAT 2 HER I TOLD HER 2 CALL A ATTORNEY AND SHE TOLD ME FAMILY DOLLAR WILL CALL HER .I WILL LET YOU KNOW.WE LIVE AND CHESAPEAKE VA paris b. 3/25/11 The manager @ family dollar name pat in monroe nc has the worst attitude. Family dollar corporate headquarters must put a stop to this kind of representation for their company.I'm hoping that you take in consideration for a person like pat@ store#4241 be discipline for her actions. If it's not for people like us this wouldn't be a company for her to have a job. 3/26/11 I have always shopped at Family Dollar in my hometown which is Hollandale, Ms. but now they have hired one of the most rudest cashiers I have ever met. She is rude and I believe she is a liar. I have reported her to corporate office and I am waiting to see when and if anything will be done concerning this person. Leslie Martin 3/22/11 Well the Store in Rural Hall has pretty good service! There is like 8 people that work in there, & most of them are nice. There is one who can be moody, Amber or Amy or something, but yea, like Mondays i go in there on my way home from my 3rd shift job & she is always mean! The rest of the week she is fine though. The Manager, Debbie?, is sweet, but she is in there seriously like every night! Another girl is Gina, she seems sweet, ive talked to her before. Also there is a single guy working there, if there is any other males working there, ive never seen him, but his name is Jesse or Jason, he is usually helpful, unless he is busy & doesnt have help. And there is a pregant woman named Nikki, she is usually pretty cool but i hardly ever see her. & there is a short black haired lady, i cant ever remember her name, but she is very sweet, see her only like once or twice a month though. But one other thing is during the summer it is always so HOT in there!! Dont they use the A/C? Oh well, thought id put in my 2 cent! The 3/22/11 I worked at family dollar and when I was going to be promoted I got fired. Their reasoning for it is that I laid on my application, but I worked there for six month. Now the store is under the age of 27, from the store manager down. I had 13 yrs on the store manager. Family Dollar dont care about your family but they care about your family's last dollar!!!!!!!!! Lisa 3/14/11 Today I stopped by Family Dollar to purchase an item. The entire time that I was in the store, the cashier was on the stores cordless phone. While talking on the phone, she followed me to the cash register. As she continued to talk on the phone, first of all she DID NOT acknowledge me by any means, nor did she tell me the balance. After I paid with debit card she waited on my receipt to print, put it in my hand and watch me walk off "all while holding a personal phone conversation ON THE BUSINESS phone!!!!" SO, im thinking Family Dollar targets low class people and with that being said the customer doesnt have to be a factor? Wherever there is a Family Dollar there will be a Dollar General across the street. Dollar General even though your selection is not as good, your store is cleaner and customer service is great....Dollar General HERE I COME!!!!! Jackson,MS 39213 CONCERNED EMPLOYEE. 3/15/11 i am so tired of being slaved to death by this company! they do not give two craps about how people have a life other than this company and do not care if you want to do something outside of work once in a wile, its always a NO! even if there are 10 people employed at one store, nope, cant do sorry. I am so sick of being dogged to death by this company and being denied a friday or saturday off every once in a wile but im always denied because of the stupid truck! hello,we have a life besides family dollar! and this company does not seem to care at all and im getting tired of it. this company enjoys working everyone long aggervating hours and does not care two craps that their employees have a life. you sign up for this job, your signing your life to them. say bye to your life..And the rude @$%$%%# customers have gotten on my last nerve. I am so tired of being treated like garbage from all you rude ignorant customers then you walk out with your stuff feeling good that you got your anger vented, knowing your going to get away with it and if we say something your going to turn right around and complain about it to get your reward and not caring one darn bit you ruined someone elses day, you kind of people are so nasty and should be banned from the store! And then you customers that scream for service knowing we have other tasks that need to be done otherwise we get screamed at but i know that you don't seem to care, its all about you getting your stuff and getting out then screaming that we need to stand up there 24/7 for you, well i got news for you, COMPANY POLICY WE CANT DO THAT! OR THATS A WRITE UP GET OVER IT!!! and another thing, DONT AND I REPEAT DONT ASK US TO OR IF WE HAVE MORE STUFF IN THE BACK, ESPECAILLY ON TRUCK DAY, WE ARE NOT GOING TO GO BACK THERE AND WASTE TIME LOOKING FOR ONE PARTICULAR THING! WE HAVE OTHER TASKS TO GET DONE!!!!! ANND, do not come on friday thinking that we have everything out in one day, it does not work like that. you people must think we have super powers...AND DONT ASK US TO LOOK FOR ANYTHING IN THE BACK STILL BECAUSE WE'RE JUST GOING TO SAY NO...AGAIN! TOO MUCH TIME WHEN THERE ARE OTHER TASKS TO BE DONE.. One other thing, DONT come in at 8:55pm and grab a buggy and go shopping, we are tired and want to go home after a long 8+ hour day and yes we should have the right to tell you that you have 5 or 2 minuets before closing cause at 9:00, doors locked, we're closed and then you have them people come up to the door and ASK if we are closed, NO WE JUST LOCK THE DOOR FOR FUN! how much more dumb can it get? when the store hours are posted on the door.. most of the customers are crybabies when they dont get there way on a price or certain product and are so quick to call cooperate, The managers are bullys and if things don't go there way they cry and make you work more hrs just because you said something then you get slaved to death if you say something about having something to do outside of work on a certain day. this company is slavery period. and if your rude to me, i feel i should have the right to be rude right back and not be talk to like a dog from a customer. I was explaining a task to a new co worker and a customer asked them a question, finished then looked at me and complained and I got in trouble! WHAT IS THAT?!?! I didn't even say anything!! So pretty much the customer can spit and slap you in the face and they get to get away with it?! The customers are NOT always right and DO NOT have the right to get away with half the crap they cry and moan about and get away with!!!!! By the way, WE DONT TAKE FREE COUPONS! My store is located in MI. Annonymous employee 3/15/11 Hey Monica if we wanna go outside in the back and smoke, WE HAVE THAT RIGHT AND WE CAN USE IT!!! You act like we don't have any rights in the work place and that we can't go smoke on our break and that it is illegal! Stop going off the state and try working with this company and you will see! danette 3/15/11 my daughter is a employee of one of your stores and is being verberly abused by her manager. he is taking advantage of her good personality, and if it does't stop I'm going to step in. He is an alcholic and never shows up on time. He needs to be brought up on charges but she is affraid for her job. please respond to my comments Unknown 3/15/11 I have been working in family dollar for almost 2 yrs, and not only is the customer service horrible but so our the manangers! My manager is the worst..she leaves me alone by myself so she can drop her kid off at daycare while she's on the clock! And the so call corporate doesn't do shit about it! I already reported something else she's done but if the corporate wont do anything I will! So please district managers when you hire a new manager make sure they know English and can read it also! I'm not racist but come on this lady asks her employees to read the emails for her! penny 3/17/11 I have shopped the Family Dollar in Walnut Ridge Ar. since it opened about 14 years ago. I have to say this is the worst manager in the world to have in a store.She has no customer service skills what so ever! I have never seen this store look so horrible!!!! The old manager kept this store spotless and always neat and clean!! What happened to her? I would love to see her back at this store.. This new manager is rude and just plain goofy!!!!! Dont think I will shop here again. You can barely walk through this disorganized mess!!!!! Every time you go in, there are all new employees? Theres something wrong with that!Why can't she keep help more than a month or so?? Shes not a manager at all.She just gets a paycheck!! Thanks rick garcia 3/12/11 how can family dollar store in plainview texas hire someone that had been indicted by the Hale County Grand Jury for Embezzeling over $20,000.00 and fire someone for having too much money in the til? Read the story in Plainview Police Report published Thursday, January 6, 2011. Or was it constructive termination to get an embezzeler in Family Dollar Store, which would you rather have? Yahoo web page or whatever webpage you use. Likethia Allen 3/13/11 Why not have a no star cause that's what this company should get.Was very shocked to see so many of the same complaints(CUSTOMER SERVICE I WILL NOT WASTE MY TIME HERE. I WOULD RATHER CONTACT SOME ONE WHO CARES LIKE BBB and other companys that protect cosumers Rights. Maria Lopez 3/11/11 I went to shop at family dollar and came across a rude manager! I have always shopped at this location where a male manager was absolutely professional and kind his name was Ed. This location is the one at Northlake blvd n 10th ave. well the rude manager was outside smoking a cigarette mind u i was shopping at the store for 45 minutes and nobody was at the front when i was ready to pay! this manager busy smoking n on her cell pone with her rotten ass teeth paying no attention on what was happening inside!!! This was ridicoulus and unprofessional and i will never go back there again the whole entire store is a mess dirty filthy just like her teeth!!!! watch her and u will see whats happening people walking out without paying!!!!Also the officer outside informed me that he was waiting till she drives her car with inproper registration of another state and has sited her a ticket for that! wow they need to hire managers with responsibity!!!! Monica Brown 3/11/11 They hire the most unprofessional people there that discourage customers!!!! Hello Dollar General here I come!!!! Good workers come from good management but these managers are on drugs u need to screen then or give them random drug test!!!!!! Smoking cigarettes outside of the workplace is a no no!!!!! Especially the one on Northlake blvd 561 845-0187 never again am i gonna shop in that pig sti!!!!! Jean Hathaway 3/8/11 I was just in one of your stores in Dunn, NC and observed a display by an employee that was totally out of line. I left the store immediately and went home. I will never enter the store again. I do not blame the Mother of the two small children for getting very angry and her sister also let the cashier know she was out of order in her actions. This employee was screaming at 2 small children about 3 and 4 like she was their mother because they were going to their mom with something they wanted. Since when does your employees become dictators when the Mother and her sister from what I heard were right there? The cashier said she had no company headquarters, wouldn't give her name and covered it up. Got on the phone and put a customer on the phone that was in the back and did not observe her behavior. Apparently she knew she was wrong and was on the phone with the manager. I left, but when store employees begin to disipline small children in the presence of their Mother is going too far. The cashier was beligerent which further made the situation worse. I just left. You need to know what is going on in your stores. My first and last visit. Just happened to stop by that store on the way home. Won't stop again. I used to be a manager and feel that complaints should be reported or how else would you know what is going on. Donald Horton 3/5/11 While shopping in the dollar store on March 3,2011 about 6pm,A store worker came over and told me I was trying to steal something because I was reaching into my pocket.I explain to her that I was not stealing anything.I was reaching in my pocket for my eye glasses. She said I know you, you have been here before tryng to steal something. I replied that I worked 30 years for county,And have money.And I do not need to steal.I have never stolen anything in my life. I retired person and I have shopped in store many times.The worker told me if I did not leave she was going to call the police. I told her to call the poice,because I was not leaving,she walked away.I completed my shopping.I called back to complain to person in charge of then store.She became angry with me and hung the phone up on me.I feel that my right have been violated. therefore, I am complaining to Authority in hopes that something can be done to protect innocent people trying to shop. the store is in Dayton Ohio On Salem and Hillcrest. THANK YOU. Annonymous 3/3/11 I am so tired of being treated like crap from these costumers. I feel if your rude to me I should have a right to be rude right back! I am not going to be degraded from you customers any longer! If you don't like something or can't get your way with a sale price, return or whatever because of our store policy, OH WELL! iT's POLICY! WE JUST ABIDE BY IT! You don't like! Call corporate! I am so sick of you thinking you can come into my store and yell at me and treat me like garbage then walk out, feeling good that you got away with making somebody else's day ruin to crap when all there doing is trying to make a living wile you sit at home going on a free ride off the state or something. Why don't you get a job and see what it feels like to be treated like crap from other people. I understand customers are the most important thing to a business but i don't think it means you come in with an attitude and get your way all the time because something isn't right to you. I was explaining a task to a co worker and a customer asked him a question, finished then looked at me and complained and I got in trouble! WHAT IS THAT?!?! I didn't even say anything!! So pretty much the customer can spit and slap you in the face and they get to get away with it?! The customers are NOT always right! My store is located in MI Janet 2/28/11 I run an adult daycare where the members have dementia and other disabilities. We (the whole area) experienced a black-out and we did not have enough flashlights to take the people to the bathroom and keep up with them, since they tend to wander. Some were just afraid because it was dark in the building. I went to the family dollar art the Overbrook Plaza in Philadelphia and asked for four flashlights to help the seniors. I had money however, the registers were down. I asked if I could pay the next day. One person said sure, he had a grandmother who was afraid of the dark. However, the security guard said no, it was like stealing. Mine you, we frequent this store everyday for something for the members. What kind of store does not help 50 elderly men and women? You can bet that we will not be frequenting this store anymore. LATONIA NOWOOD 2/28/11 I was in store 2947 on 3/27/2011. I attempted to pay for my merchandise as a POS transaction, after about 10 minutes it was assumed that the transaction would not go through because it stayed in a processing mode. The cashier cancelled it and had me stripe again, and the cash register said "duplicate transaction". The manager than cancelled the transaction again, and I striped as a credit and it took. I asked if I would be charged twice, and was told no. Guess what? I was double charged. That isn't the biggest issue thou, the run around is. When I called the store I was informed by the asst manager (Debbie) that I would need to call in later because she didn't know how to fix it. I could also hear her in the background telling someone "this is how my day is going", as if I was bothering her. Finally I talked to the next Asst Manager that told be I would need to wait until Wednesday when the manager is in, the transaction took place on Sunday. Why should I need to wait 3 days for a refund, not to mention I need to go the bank for an official statement and return to the store. I could have dealt with it a little better if someone had maybe even apologized, but I was treated as though I was bothering them. Mel 2/28/11 I’m a very upset customer... I love going to the family dollar stores and unfortunately we have a very rude and scary lady in one of the stores in the Pharr Nolana store… That boss or whatever she thinks she is... Sylvia I believe her name is... is so rude and treats her employees very bad... Someone needs to do something about it... especially because Ive seen that she had some kind of Voodoo or witch craft going on in her store... weird things happens there when ever that lady goes to wk.. It’s the closest store that I have around my neighborhood so I have to go to that one. And may I add I can’t believe the customers have to feel this way when she is around or her other helper that little weird girl. She is also very rude... I’ve seen her do nothing but is on the phone while the other poor guys work... I’m getting so close to calling the TV station to do something about it if the corporate office doesn’t... She needs to get fired... She can’t be treating customers like that.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Employee 2/26/11 All of you should work at a family dollar and see how many ride customers come in. We try to be polite and nice. But yet ignores us and be rude! We are rude when customers are are rude to us. My past manager was a total b#@!h not because of the customers but because of all her tasks she had to get done, which is very unacceptable. She shouldn't take her anger on the customers. Now I have a really friendly manager. Point being cahiers at my store are really friendly. Customer service is very important, thats why our store sells alot, I'm talking about two trucks a week! To be honest I am only rude when a customer is being very rude to me, which I hate because I'm trying to help! Heres a few pointers for customers, dont ask if we have more of a certain merchandise in the back because someyimes thats impossible to do, if theirs a section of a certain product dont ask if ttheirs more somewhete in another place in the store because why would we have more sumwhere else if thats the place it belongs! , dont throw ur money at us because its rude!, DO NOT!! I repeat DO NOT!! Take your money out of your bra and hand it to us, we do not want to touch your dirty money!!, make sure you have money before co ming to the store, if you dont see a product you want that means we dont carry it so dont bother asking. Diana 2/23/11 I have recently become employed as an assistant manager for Family Dollar. I decided to look up information on the company and came across this site. I am shocked at some of the incidents detailed here. The store in which I work is quite nice and I am enjoying my new job. The manager and other employees are polite and very friendly. The customers are also extremely nice and many are obviously regular customers, as I am getting used to seeing quite a few of them. The manager knows many of her customers by name. I make a point to speak to everyone who enters the store. I realize there are problems with understaffing. Often, the store is opened by only one employee, which is a security hazard. I am a bit unnerved by the lack of security measures, but so far I have not been threatened in any way. I do wish the corporate office would install alarms and sufficient funds to have at least two employees present at all times. I see how one might encounter long checkout lines due to insufficient payroll. Of course, this is frustrating for both customers and employees but some of the reports here of blatant rudeness are astonishing. I would never use profanity on the job and verbally abusive employees should be terminated. Perhaps they received inadequate customer service training. I have worked in other retail establishments, so I came to this job aware of the importance of good customer relations, but for the employees who have never worked in retail before, it would be a great idea to provide proper training for them. So far, I have not seen much of Family Dollar's training procedures, but that is probably because all the employees at my location were there before I was hired. I am sure I will learn. In all, I am satisfied with my job so far (aside from the lack of security I mentioned). I have shopped at Family Dollar stores for years and never had a bad experience that I can recall. barbara 2/22/11 I love the bargains at family dollar but I am sick and tired of the people that work there. I live in miami and frequent the family dollar close to home but the unrelenting rude cashiers makes me think twice of continuing to shop there. DIannaMorris 2/22/11 I was very happy when a Family Dollar came to our community on 12 mile and Northwestern Hwy In Southfield Mi. The problem is that I have been very very unhappy with the customer service skills. Everytime I go in there, there is always a line and one register open. Even during the holiday season there was always one register open. Today I was just out done. I went in to purchase a few items and one of the items had a dollar coupon in the paper. As I proceeded to check out i gave the the cashier the coupon for the dollar off. The cashier informed me the coupon had expired. I stated to her how can this be when I picked up the sale paper as I entered the store. They ( management) had failed to remove the paper from the front door that had expired. I assumed the young lady that I presented this problem to was management, she just walked over and removed the papers and didn't say I apologize or give the customer the discount she was so unconcern. They also had a shelf that had fallen down in the back that was just laying there on the floor. To me this is one of the worse Family Dollar stores I have have encountered Garrett 2/19/11 Your managers do buisness w employees on company time annd rip them off Dan Whitener and family Dollar will have aa day in court lisseth torrealba 2/2/11 I regret to buy in Family dollar store located in Lake worth Fl store number 7414. I purchased two Vanilla Visa gift card for 500 dollars each and when I tried to use says is inactivaded. I called the visa customer service and they say that they receved an email from family dollar saying that is a swap card wich I believed is a term for fraud. My question is Do you think I robbed that Visa Gift Card having the reciepts for both purchases and proof from the bank that the purchase was paid? Something is going on in that store.....I fell robbed Iam suffering I dont have any money I can not sleep, my family is terrified for this. Who can I trusth? Can you imagine be a tourist and believed to buy something legal and can not used bacause they think that the purchase is a fraud? Why family dollar sell something that they think is a fraud? Please take care of the situation because I want to proceed legally I want my money back with indennization fro all the suffering That I been througt. Thank you......561-3968926 concerned employee 2/5/11 I work for family dollar. I have been workin there for the past 3 years and the job sucks all the way around. The customers are crybabys and are so quick to call corporate about even the smallest thing, the dm does not care about you they just want more work for less money. The mamagers are bullys and if things don't go there way they cry and make you work more hrs just because u said something. The pay sucks the hrs suck I have been promised a few raises and have not seen a dime of it. My 3 years of workin there I have not received one raise. I am on my last leg. I am seriously thinking about putting in my 2-week notice today. If you are reading this do not work at family dollar they will mistreat u and make you there slave. Sara 1/17/11 I went to the dollar store in council bluffs iowa, I have never had such a rude cashier to my 7 year old son because he didnt want his toy in a sack and she was too busy talking to other people to pay attention to him Marvin 1/20/11 I had to purchase a nasal spray from store #0410, I had a coupon printed from coupons.com and the manager (cashier) refused to honer it. I said besides this Family Dollar stores being a total mess, dirty, and they even don't know what coupon to accept or not. sad that this company called Family Dollar. Bettie Asher 1/21/11 The Family Dollar Store on C.E.King in Houston is on my way home from work. The manager there, Tommy, checked me out last night (after I waited in line for almost 10 minutes) and he did not stop talking to other employees the whole time he was ringing me up. After I paid and picked up my bags I got out to my car and realized my bags were too light. I checked them and the large bottle of body wash I bought was not there. I had to walk back in to the store and there it sat...by the register. He had not even rung it up. He asked me if I still wanted it. Well, duh...I had stood in line for 10 minutes and picked up several things...one of which was the body wash..so yeah, I still wanted it. He rang me up and as I went to get the money out of my pocket (again and this time with my hands full) change fell onto the floor. He told me to "calm down" and I had to say I was surprised by his nonchalant attitude. I explained to him that I had already waited in line for too long and then had to come back in to get something that I had already shopped for and brought to the register. I will not go back there. At least half of the employees do not speak enough English to answer a simple question, there are always stocking dollies in front of the dog food (which is one of the things I USED to buy there) and the cashiers don't even know how to spell customer service let alone give it. I will make the longer trip to Kroger or HEB or even CVS rather than go back in there for anything. I can only hope that the place goes out of business soon and a good store takes it's place. Tiffany Clay 1/27/11 I went into Family Dollars store on 79th Marquette on Saturday, 1/22/11 and the clerk told me as I came into the store to take off of my hood. I took off of my coat hood even if I was confused at the clerks request. I went to get the item that I was purchasing and stood in line. The clerk was waiting on a customer and was talking agressively about a hood, little did I know that the clerk was talking to me still. I was unaware that she was loudly and aggressively telling me to to take my hoodie, that was connected to my jacket off or I would not be waited on. The clerk stated, "Family Dollars store policy not does permit customers not to wear hoods inside Family Dollars stores, especially hoddies. No manager was present or intervee with the clerks loud agessive statement. Next, the clerk told me that she got off work at 4:30 pm if I did not like what she said. I shop at Family dollars regularly, could you please assist me? Thank you! (773) 375-3927 or 2823 E. 77th Place, Chicago. Il. 60649 Sincerely, Tiffany Clay 1/28/11 I am an employee at family dollar and have been so for the past 7 months. I have heard a few people around my store talk about some negative feedback. so i decided to look it up on here to see what is going on. I am completly shocked that there is so many bad stories that I am reading. I know it probably does not mean much to alot of you but i would like to say i appologize for your poor customer service and mistreating. i know in my district streatching from kings mountain,dallas, and gastonia that we opperate by a strict company pollicy. Esp. in dallas we greet you our customers as if you were our family/friend and are more than happy to assist you with anything that you need help finding or questions you need answered so please despite negativity you found in one store that is not the case in every store so again i am sorry for your bad experiences with us at Family Dollar and come and try some of our more customer friendly stores :) Jason Hess store# 7835 1/14/11 I tried to mail my DM from another store and some some reason did not go through and thats why I am writing to you. I worked for Family Dollar for 3 days before the snow and ice came. I feel I was not given the chance to prove myself a good worker. One Monday and Tuesday no other employees showed up at work with the exception of myself and Casey the Assistant Store Manager. On Tuesday I was there at 7am however, Casey did not show up until 8:30am. I do not feel Casey did not train me right nor do I feel she was fair. She only told me once and half of the information on reading shipping labels. The first truck there were approximatele 4 signs on the uboats and she only told me once where freight went. The second truck other thas some signs, I was not given any instructions and when I asked Casey she either ignored me or said it does not go there. Casey decided since no other employees showed up to put me on the register. She explained some of the buttons but was more specific with the yellow and red. She did not have me watch her for a few minutes with customer orders just put me on the register. I thought I was doing well on the register. After words to count down I counted only once took about 10 minutes. She counted everytime after that. I never saw the outcome. When I ask a question sometimes she answered of just looked at me. In conclusion, I do not feel like I was given a chance and would like to transfer to another store in Kings Mountain or possibly Cherryville with a manager with people skills and fairness. It takes more than a couple days to properly train a valued worker. I believe I can be an asset to Family Dollar. If you have any questions, I can be reached at 704-718-2044 or 704-739-6689. Thank you for your time. This computer has given me some problems and it is possible that my first e-mail was sent premature. Ronald 1/4/11 I think the way Family Dollar treats the workers and cut payroll and think things are going to get done is just wrong. This comany needs to go on undercover boss the CEO would have a heart attack if he knew all the styff he loses money on, if i was the CEO there would be heads rolling and it would start with the higher ups. Family Dollar needs help......... kimberly 1/4/11 I was just recently in the Family Dollar on Monday, January 3rd. I am a middle aged, professional, well dressed woman. The manager and cashier in the Middle Island, NY location were both rude and ignorant to me at this visit which occured about 12pm. I will no longer be patronizing this store, as I would rather spend an extra buck or two to be greeted with a smile and some respect. I used to be a store manager myself 20 years ago I ran part of the Cheap Johns chain and I do know what its all about and what should and should not be expected of an employee. To think that these people should feel lucky to have a job as my son cannot find one. There are so many people now out of work why not be a little picky on who you hire. Patricia Conger 1/7/11 I live in Clinton,massachusetts and we have a family dollar store that was good but lately it the very best. Organized,neat,clean beautiful. I always dropped in but now I MAKE THE FAMILY DOLLAR STORE my destination. the employees are kind and very helpful....I do not know what changed in management of Clinton,ma Family Dollar But you, at Corporate Headquarters, can be Proud. Sasha 1/10/11 This is the worst company to work for!!! As a store manager you work way to many hours and only get 1 day off a week! That is ridiculous! They expect their employees to be dedicated to this company when they are FORCED to work 6 days a week 52 hours plus! No wonder why they have such a high turn over rate! IF they treated the members of management with respect and give them a chance to enjoy their family then this company would run a happier establishment. 48 hours, 5 days a week is an understandable amount of time for a store manager to be in a store, especially when some of these stores are so slow that they dont even need a store manager to be in there for 52 hours! Let these employees enjoy their kids and their spouses! They deserve to have a life other than Family Dollar! Mg8410 1/11/11 I shop FD at least 3 times a week, it is normally a good experience. Today I encountered the worst shopping experience ever at FD in Sand Springs, OK. I was looking at an already open package that contained a shower curtain. The cashier walked by me and saw me looking at this curtain and said "I know your going to put that all back in there", I looked at her and said, yes, it was already open when I picked it up so I wanted to see how many rings it took to hang it, she then said, "12 it takes 12, that's why they sell them in sets of 12", oh, ok I replied. After my shopping was completed I went to the register, there she was. I proceeded to tell her, I found what I was looking for, I would have bought the already opened package but the hooks were missing, she then proceeded to tell me "it doesn't come with hooks", I turned the package over and showed her, it comes with hooks to hold the swag back, and you obviously have a problem with me. Her response, your having a bad day and taking it out on me, we proceeded to go over the conversation in the sole over the curtain and she sais to the lady standing in line behind me, "I just asked her to please put all that back, didn't I", I looked at her and said, really, your going to bring your other customers in on this, she replied "well she's my friend", I said, oh, so in order to be treaded like a customer should be treated, I have to be your friend? As she totaled up all of my item and gave me the price, I said, NO thank you, you can keep it! I am at BIGLOTS now to get what I had originally stopped in to FD to buy. I know that I will not make or break this large company, but I can assure you, if they continue to treat their customers this way, they will do that themselves! Oh and btw, I tried to contact their corporate office and have yet to get a return phone call! *pardon any spelling or grammar errors, I'm doing this from my cell phone* Vi and Bell 12/31/10 While shopping at the family dollar store in Orrville, Ohio our nephew was almost arrested today while waiting for us to finish shopping. As we were checking out we noted 1 police car parked in front of the store and then 2 other cars arrived. We thought it was a swat team and started to reach our nephew who was walking toward the store. Apparently one of the store cashiers became concerned because he was pacing on the sidewalk waiting for us to come out. She called the police. Although the manager denied his involvement (he said he did not call the police) he certainly knew the police were coming. We have shopped at this store ever since it was established in Orrville. They knew who he was but still considered him a threat. The manager could have contacted us in the store if anyone was really concerned. We feel our nephew was pursecuted because of his disability. We left the purchases in the cart and left the store. The police were very nice about the whole thing. The police should be counseling this store for calling false alarms. We will never shop in this store again and will share this horrible story with our family and friends. This store needs to look at their employees and remember about customer service. RG 12/28/10 Family Dollar 208 N Main St, Summerville, SC Tried to return a $5.00 item with my receipt, but only if I would give my phone number. I did not want to give my number, so the manager would not except my return without my phone number. 12/25/10 hello i would like to remain anonamous but the family dollar in baltimore md westside needs to tell there associates how to have correct customer service i had a employee get on her cell phone and return a phone call while serving me if i didnt know how to count was watching what she was doing she never said have a good day she should not have been on that cell phone while working with a customer at my job if you did that thats a write up a j a 12/26/10 I regularly use store #1842 in warren ohio. My wife is a employee of your store and the crooked employees that you employ is ridiculous. You have rude managers and cashiers. Stores that are under stocked and dirty at times. Also as a customer to see managers scold employees in front of customers is real bad ethics. Also there is a lot of bad attitudes given to tHe customers the ones that give you business from your managers and the fowl language that is used is horrible. Emma Rodriguez 12/21/10 There is a family dollar in Brooklyn in the corner of Newport and Rockaway.My 13 years old son went to buy a pair of boxing gloves,when he was getting it, the guy that works in the door, went to him and make him take out his pockets, becasue he though he was steeling. MY son got embarrassed in front of other customers, but the employee never called the police,because he didn't steel anything. Another day I went with my son and he stopped him,telling him he don't want him to go to the store, and I heared him, I claimed him that he is not a police officer to search him, and to stop harrasing my son. he gets so upset and scremed at my son,"you better don't come back by your self".I try to speak to the "supposedly manager" at that time, but she said that the employee always has that attitude to a lot of customers.I would like to be hear and i would like tis employee to be fired from this site. debbie 12/20/10 i see all the negtive feed on your stor well im going to give you some good the store in buchanan mich and niles are very good never a [rpb;em and always nice to people keep up the good work Burke Miller 12/16/10 Stopped in store 3351 on wade hampton, greer, sc and was greeted waited on, and checked out by an ill attitude woman. will never return....only needed one writing pen..could have picked out next door at staples/ Mark Bergman 12/3/10 The store on Airway in Dayton Ohio doesn't honor the prices in the dollar general advertisements.. Morons! I won't be shopping there anymore. Before you put sale adds out maybe someone from Corporate should teach Dave how to read..I wasted my time...and your right I did save money... Because I returned the everything I bought and got my $94 dollars back. All because u have a Moron running your store! Thanks for nothing. Eric Renshaw 12/8/10 Hi, sorry for the inconvenience this may cause you but I believe that this issue should be resolved. The issue is about criminal trespassing warning that was giving to my oldest son Ryan Renshaw October 22, 2010. What happened is my wife and our two sons went to Family Dollar to pick a few things up. So while my wife was getting the stuff that she went there for, she let the boys go and take a look at the toys and stuff. From my understanding talking to my wife and separating the two boys and interrogating them both. What happened was my son saw a package open on a toy that he liked, so he decided to take it out of the package and take a better look at it. He then put it back into the package and back on the shelf where he found. The manager charity Wilson then one over to where my boys were and asked them where the package was that Ryan was looking at. He told her that it was on the shelf, so she went and looked on the shelf for it and found it. She then asked the boys where her mom was and filled out a carnival trespassing warning. The problem is that when they got home and questioned the boys to decide what the punishment was going to be. I realized that according to both of my songs, that he was not trying to steal the item and call the manager up. While I was talking to her, she confirmed that she only heard the plastic crinkling and my son looking at the toy. After having the conversation with her, telling her that she was jumping to conclusions and had no proof that he was even attempting to steal and to go ahead and call the cops. I got frustrated and decided to hang up before unpleasant words began because it seemed we were not seeing things eye to eye. I then decided to call her back to get the corporate phone number that she mentioned in our first conversation. She told me to give her my phone number and she was going to get a hold of corporate headquarters to have them get a hold of me about the problem. So I gave her my phone number and we began discussing the situation. She then completely changed her story from what she told me the first time and said she saw him open the package and take the toy out of the package and handed over by his pocket. I then told her that I can't wait for corporate headquarters get ahold of me because she can't even keep the same story and that her story keeps changing. I told her straight up that at least both of my kids have the same story and that usually the person that changes their story is lying and that's the way the court system figures out the truth in criminal cases. I have been waiting over a month and still have not received a phone call from corporate headquarters dealing with the situation and believe that she also lied to me about going to get a hold of them to avoid give me their phone number because she knows that I call her in a lie. We know why she is lying we just cannot prove it. But to put it in simple terms, she is friends with the sister of a child molester who molested one of our kids and is in the County jail looking at 25 years in prison. We believe or should I say we know that this is the reason she is lying about the situation and taking it out on us. I think college right now about to get my degree in business management and know that any employee especially that of a manager, takes personal business and mixes it with company business is not the common employee any company wants. This is due to the fact that the company is responsible for the actions of its managers and Can be sued for discrimination. I do not wish to do so, I just want the criminal trespassing warning removed from the records and discipline action taken against charity Wilson for her actions. I am not saying that she should be fired even though if that is the discipline action you decided take against her that is your choice. But I do believe that she needs to know that your company will not put up with managers lying to customers to try to have things come out in their favor and that if it happened again, I know what I would do if I was you. Please resolve this situation and I am sorry for any inconvenience this may cause you and if you want you can reach me at the phone number 517-206-5532 or our e-mail address at Renshawfamily@hughes.net still your loyal customer at the moment Eric Renshaw. lorie 12/12/10 where do i start,i worked for family dollar store number 4248 in ducktown tn. for 10 years built the inside with about 25 other people was 1 of the 5 they hired and 10 years later was still their and still putting up with there bull****!ok ducktown is just a little county town i worked that store up year by year in sales til it was over a million dollar store and for the little town we lived in thats saying something even in the hard times everybody is having now in the economy!and do you think family dollar gives a s@@@ nooooooo their motto is as my disrict manager told me your on the b list you know what that means b their til its done but you only get paid for 52hours salary but according to my district manager nothing less then 65 hours is accectable right before he fired me like a piece of s@@@ i had worked 18 straight days 70hrs the week before and no day off so basically the hrs just rolled over, but according to them if you dont like it their are plenty of other people looking for work all the time. looks like they would be kissing my a@@ to keep me 10 year employee only was out 2 days in 10 years inventorys pretty good always made my customers number one did whatever i could to help them any way i could with a smile,who i miss the most my loving customers thank you for stading by me and for everyone who called on behalf of me i miss you all!!!!!ok where was i always did what ever stupid ideal they came up next,even with very low payroll,most of time there alone,only 4 other employees, but we had to do work of 20 crazy really they did me a favor hadnt seen my daughter who is 11 started work their when she was 2 so hadnt seen her or raised her for 9 years because family dollar was my life,she use to ask me to go to games with her or play and i would always have to say no i cant i have 2 work and the and you could just see how i crushed her every time and that killed me,but i always wanted the best for my daughter and the only way to get it was work,but you know what my daughter rather have me spend time with her then anything i can buy her!so thank you family dollar for giving me back my life! they need to quit worry what dollar general does all the time and worry about the employees they treat like slaves for once!!!!!!!but dont worry i will get what i think you owe me i will be seeing a lawyer for the way i was treated and for all the over time i put in i added up only 1 year now and i had lotsssss of over time so see you in court! J.J. 12/6/10 I was at the family dollar store in Palestine Texas I had recently had surgery on my stomach.I have a machine attached to me and sometimes it gives off a foul odor. The cashier and a customer blurted out over the whole store that the smell was coming from me humilated me in front of every one. I will never step another foot back in your store again. Sabrina Mobley 12/6/10 I went inside a Houston Tx Family Dollar Store with my family and I heard a man ask for my neise bag before she could look around the store and she refused. So this man who didn't give us name of {"D" one of the female clerk toll us}said to get out of his store. I am upset and I plan to take this situation further. He was rude and wouldn't give me his full name and ran around the store with a cell phone on his ear the intired time. I tried to get information from him about who was in charged and this man refused to talk to me. This store clerk "D" wouldn't tell me why she had to live the store. He said he didn't have to talk to us and get out of his store repeatly. I have never been treated as bad as we were at this store. If this is a rule for bags be left at the check out counter there should be a sign stating that at the front of the store. This store is located on Mesa Rd. and this anger man "D" you have as a supervisor or clerk name need to be fired for the way he handle or didn't handle the situation. I will never shop in your store ever again. Sabrina Mobley cindy perez 12/1/10 December 1 2010 i went to Family Dollar with my 3 year old daughter and 9 year old son. We walked in and it was a little busy. My kids were a little excited to be in the store with all the chistmas things. I was over at the back of the store where an employee was stocking, it was a elderly lady and my kids had found 2 balls they were trying to show me when the old lady looked at them real hateful and told them to put the balls up and not to be bouncing the balls in the store. I looked at her and i didnt say anything but i was thinking why didnt you speak to me and not my children. Any ways i finished shoping and was at the cashier and i told my son to get his sister we were about to leave. They came over and my 3n yaer old was crying and wanting some gum she was a little sleepy so she started to scream, I was trying to pay for my items and get out. All of a sudden here came the old lady to the front. They was a long line wating to check out instead of the lady helping the other one she walks by me and over to my daughter which was about 20 feet from me and and says something to her it scared her because she came running toward me. I was furious. I ask her what she said to my daughter and why didnt she speak to me. She ignore me and went behind the register. I asked the lady if she was her supervisor and she said yes. I ask for the corperate office number and the old hag turns around and says go to family dollar.com. I was livid but i left and came home and went to the web site. I can not believe at all the low complaints that family dollar has on here. I will not shop anymore at the Winder, Georgia store ever again. If that old hag doesnt want to be there she needs to give her job to someone that wants it and if she dont like kids she doent need to be working in a store were kids come to. I will write my story here and in the local newspaper. I really want to bust her in the face but that want take care of how i feel. She really dont need to be there. Linda Smith 11/29/10 I went to my local family dollar yesterday afternoon on scarsdale. I've had my problems there before with the employees, but never as bad or ignorant as this visit. My problem was simple I purchased a few items with my debit card and food items with my food stamps. I noticed on my receipt that not all of my food items were covered by my food stamps which is normal to me as the food stamps holder I get that alot at every store, they all have regulations on the items accepted by food stamps I tried telling this employee the information I knew she didn't seem to know anything she assumed since it was food it's covered. She got really rude, loud, irritated and annoyed she wanted me to go away because she didn't know what she was doing or how to fix the problem. I was not about to over pay for her not knowing. She finally shut her mouth refunded it back to my debit card and in her face it went thru. All that I had to deal with her bad attitude in the end I was right didn't even get an apology just her co-workers smart remarks completely uncalled for. This employees need to know there store regulations and know that the computer is not always right!!!! Debbie 11/23/10 I was just in the Family Dollar in Dearborn Hgts, Mi it’s a new store that just opened on Van Born Rd and the manager was so awful to the employee behind the counter. A customer came in with a $50 bill for a $2 dollar item; the cashier told her she could not accept the $50 bill for a $2 dollar item, store policy. Well she called the manager over and told her and she made the cashier look like an AZZ, I was embarrassed for the girl. After she let the girl go through, she told the cashier real load and nasty "count the money back to her". The 2 girls started laughing and they all thought it was a big joke. Job or no Job I would have told her where to put it!!!! I will NEVER go back to that store again!!!! The manager needs training on how to treat her employee's. mkb 11/24/10 Thanks alot! Charging $1.00 for using my debit card is just plain wrong. I shop at your store at least once a week, not any more. Your making alot of money, so suck it up and stop charging extra for this service. taylor 11/24/10 your store in memphis tn on summer ave. is verry racest all they had was black angels and black santa clauses and if yall dont have some white ones up there by the end of the night i will get a petition going... Brenda 11/26/10 I was in your stupid store today, and could not get down any of the isles as they were full of empty boxes shopping carts. Oh, by the way I am in a wheel chair and am an Accessibility Advocate. When I asked the manager to move a box of empty torn down boxes my reply from his I can leave them on the floor for 24 hours. I was with my husband and he (the manager) said you have not been in our store forever why are you here now? I told him I am here to shop he commented back we liked it when you wre gone. He then told me he was calling the cops on me and told my husband to remove me from the store. And he kept telling me I had to leave I told him I want to see you and who's army is going to make me leave. He is so lucky that he did not get my fist in his mouth. If this is how you treat me then expect to get it back only double. I am not going to tolerate this action for me nor anyone one else with a disability. So be warned I am now filing a Title 1 and Title 2 complaint with the Dept of Justice who enforces the Americans With Disabilities Act. I am not only doing this as an advocate but a customer this is not the first time I have filed a complaint with your store and I can tell you it may not be the last time we will see what you say when I involve someone from the government level. If you do not repsond to this or the phone message I will keep calling until you do and then you will not be happy at all as I will keeping a record of every call I make. And your employees Suck!!!!!!!!!!!!!!! Where did they get their personality training from Oscar the Grouch. You have made the wrong person mad that is all I am going to tell you. The ball is in your court play with as you see fit but I think you want to play by my rules it will be much better for you. Any one else have had these issues please do not let them bully you or let you think you are wrong you have rights just as they do and stand up to them and call the Dept office and file complaints they will get the hint when they have to have the store closed down because someone gets hurts there. pissed 11/16/10 im a regular customer at Family Dollar. I went to the family dollar on fondren and west belfort on Nov 16 at 7:10pm in houston,texas. I couldnt believe what i saw and heard. I walked to the counter to purchase whay i was getting and the cashier was sitting talking on the phone on a personal call and told me to hold on and finaly when he came to ring me up he was still talking on the phone and saying bad words to whomever he was talking to. And finaly a woman came from the back and stood up there eating and sharing food with the security guard. I felt so odd in that moment. I feel customer service should step up.I realy dont know if i will still shop there. I dont use profain words. It each its on how they talk. But there is allways a place and time Nd work shouldnt be it. Ashley 11/19/10 Today when visiting the Family Dollar located at 1301 E Fayette St Baltimore, MD 21231 store number 5647, I witnessed several poor judgment calls by the Manager AL and awful customer service. The reason I shop at this store is because I work walking distance for the store. My organization serves the people of this community, performs policy advocacy for it residents, and works alongside the communities major institutions. Upon entering the store the two open lines were extremely long. A group of African American male students from the neighboring high school were in line. Also, this high school is one of the most prestigious in the city. Once they completed their purchases they stood and waited for their friend to do the same. The Manager Al, choose not to open an additional line to expedite all waiting customers, instead he stood with a watchful eye on the group of young men. These men waited quietly and patiently. Their behavior was exemplary; no profanity, horse play, soliciting, loud or aggressive language. The manager approached the students, told them they could not wait in the store and to go outside. I waited for the line to die down and asked the Manager Al if I could speak with him. Without turning around to face or look at me, he responded “Yeah”. When he responded I was not sure if he was speaking to me or someone else. So I asked him if he was speaking to me, he replied “ Miss what do you want?”. At this time I entered into an appalled state of shock. Watching the manager in disbelief and dismay I proceeded to ask him why he asked the young men to step outside. He replied have a good day. I then asked him what his name was and for his managers information. He walked to the other register and then yelled at me “AL and his supervisor is name Al”. I asked what his last name was and he informed me he had no more time to deal with me. This type of service is unacceptable! No manager or associate in customer service should ever disrespect someone patronizing the company. Also, no business should treat any person regardless of age, sex, religion, race etcetera like a potential criminal. I am invested in this community and neither Mr. Al nor this store values the business of this community. Cedric D Cox 11/19/10 I,like that lady that used to work for 2883 in Marshall, TX Mrs Willie was her name very nice lady. Bridgette out of Vevay, Indiana 11/20/10 The Family Dollar Store in Vevay, Indiana has one of the worst cashiers/employees I have ever ecountered. Her name was Rhonda or Rhoda and she was rude to my children, sister and grandmother. I do not think Family Dollar has any idea of what kind of person they have hired? The reason I say this is I have seen this woman working in numerous other jobs of every title that you could possible think of throughout the county. But, the norm seems to be that she never works longer than 2 to 3 weeks at one job. In reading the many other comments by other customers of the Family Dollar stores throughout the United States, I see that there is many complaints of employees that work for this franchise. I have always shopped at Family Dollar stores where ever I am. I make a point even if on vacation to find a Family Dollar, but I am beginning to think that the Family Dollar company as a whole may not really care about their customers input or their customers feelings. I for one do not want to go to a store that treats the elderly and children UNPLITELY/RUDE!!!!Thank you for your time! Kathy 11/11/10 I AM A REGULAR CUSTOMER OF FAMILY DOLLARS IN TUSCALOOSA, AL.. RECENTLY A TRACFONE T105G/LG100 BUNDLE WAS ADVERTISED ON SALE FOR $8.00. THE SALE WAS GOOD SUN., OCT 31 THROUGH SUN., NOV.7, 2010. I MADE MY PURCHASED ON NOV. 1ST. THE ADVERTISEMENT STATED THE BUNDLE PRECISELY INCLUDED DOUBLE MINUTES,A $24.99 VALUE, NO CONTRACTS, NO BILLS, NO DAILY OR MONTHLY FEES, HANDS FREE HEADSET, PHONE CASE AND CAR CHARGER. THERE WERE PICTURES IDENTIFYING THE CONTENTS INCLUDING A PICTURE OF A 60 MINUTE TRACFONE MINUTE CARD. I CALLED TO HAVE MY PHONE ACTIVATED AND WAS ASKED FOR MY 15 DIGIT PIN # AND 5 DIGIT PROM CODE. I THOUGHT THET WOULD BE LOCATED ON MY SALES RECIEPT. BUT THEY WERE NOT. THE REP. FOR TRACFNE ADVISED ME TO RETURN TO THE STORE GET THE CARD AND CALL BACK TO ADD THE MINUTES. I WENT AND TO THE STORE AND TOLD MY STORY TO THE MANAGER. SHE SAID THE PHONE ONLY COSTED $8. AND THE MINUTES SOLD SEPARATELY. I SHOWED HER THE SALES PAPER, AND SAID THIS IS NOT WHAT THE SALE PAPER ADVERTISES OR THE PACKAGING THE PHONE WAS ENCLOSED IN. SHE HAS TO HONOR THE ADVERTISEMENT. IF NOT, THIS IS FALSE ADVERTISEMENT. SHE REFUSED TO GIVE ME THE MINUTES, CLAIMING SHE DOESN'T HAVE THE AUTHORITY. I HOPE THIS WASN'T A SCHEME TO TAKE ADVANTAGE OF YOUR CUSTOMERS. I KNOW I AM ENTITLE TO RECEIVE MY MINUTES. THIS IS VERY DISTURBING TO ME. I PLAIN TO PURSUE THIS MATTER INSTILL I RECEIVE ALL THAT I PAID FOR. I HOPE YOU WILL INSTRUCT YOUR EMPLOYEES OF THE IMPORTANCE OF HONORING THE LANGUAGE OF YOUR ADVERTISEMENTS OR YOU COULD LOSE A GREAT MANY OF YOUR LOYAL CUSTOMRES AS A RESULT. I CAN'T UNDERSTAND FOR THE LIFE OF ME WHY SHE FELT SHE AS SHE DID. WHEN IT WAS INDISPUTABLE. Amanda 11/2/10 I went to family dollar #5639 and picked up a few things one of them a collar for my dog that only cost $1 but when I went home I noticed the bag had a rip in it. I called the store and they told me that they would have to watch the video and call me back. When they called back they told me their was nothing they could do. I asked to talk to the manager and he didnt want to get on the phone with me when he finally did I asked him to replace the $1 item and he told me that if he did this for everyone he would be out of business. I finally got him to give me what I payed for and as I was walking out the store he said "dont let the door hit you were the good lord split you" I think this is very bad service and dont think Dayle should have a job that has to do with customer service!!!! I will not return!!! Ever!!!! Denette 11/5/10 I know that the spanish have taken over everywhere, however I still believe as do many others, that it should be in English FIRST!,all other languages here in Texas second!. Please check your marketing area's and send the spanish advertisements ONLY to the ones you KNOW for a FACT to be spanish!. Just because we are inandated on the Northside of Houston, doesn't mean that everyone in the zip code of 77039 wants OR can read the spanish only advertisement, we didn't even get two, like one english and the other spanish, NO we only got the spanish one, why is that????!!!. Also why is it that you have converted the sign toppers in the stores to only spanish as well, don't you think the NATIVE ENGLISH speaking customers want the same, or should have the ORIGINAL basic language in HOUSTON TEXAS of ENGLISH to be the PRIMARY literature????????? I am enraged because I don't recognize a word of the flyer that junks up MY MAILBOX and DOES NOT have a single word IN ENGLISH!!!!! We DON'T have to learn spanish, we are not in mexico, they should learn ENGLISH!our NATIVE LANGUAGE. I would like to receive the same cost savings as the spanish if you don't MIND!~~~~~ geneva lykins 10/29/10 I have to comment oh 2 stores, one in fayetteville ohio and one in hillsboro ohio first one in fayetteville. A small boy was in the store and needed assistance, the cashier in the store assisted him gladly was very kind. I wish i had her name. The other store is in Hillsboro Ohio in a shopping center. The store was very clean and the girls were very helpful and had a caring attitude. Produts were easy to find. I think all of these people need to be appreciate as to a good job they are doing. I felt very welcome at both stores and will glady go back. I dont remember when i have enjoy both trips. Thats a plus in this day and age. So whoever is doing the planning of your stores is a big improvement over the years!!!!keep up the good work. geneva lykins 937-985-5675 JANE DOES NOT CARE..THEY KNOW WHO THIS IS... 10/30/10 FAMILY DOLLAR IN NYC DO NOT CARE ABOUT NOBODY..ALL THEY CARE ABOUT IS HOW MUCH THEY MADE. I HAD TO QUIT BECAUSE THE STORE THEY PUT ME IN WAS STORE AFTER THEY TOOK ME OUT OF 6112.(lol)IS 6853.IT WAS SO BAD. THE SM NAME IS MICHEL PEIRRE. HE WAS THAT TYPE WHERE WHEN JOE OR KENNDY CAME IN. WE HAD TO PUT I SHIRT IN OUR PANTS. TURN DOWN THE MUSIC AND WEAR OUR NAME TAG. I BUST MY CHOPS FOR THAT STORE I KEPT IT CLEAN I DID ALL THE NEXT DAY SHOPPING CART WITHOUT COMPLAINING TO HIM ABOUT. HIM(MIKE) AND THE CASHIER LEAVING OVER NIGHT I CLEAN THE BACK ROOM EMPTY THE DIRTY WATER. THEY LEFT OVER NIGHT. I MEAN I WENT ALL OUT FOR THE STORE. I HAD TO LEAVE BECAUSE,WHEN A STORE MANAGER DO NOT CARE FOR YOUR WELL BEING AND YOU TRY TO TELL YOU D.M OR YOUR PM AND THEY DO NOT LISTENING. WHAT IS THE NEXT THING TO DO? BUT LEAVE. I AM NOT BLAME CORP. IM BLAMING JOE BELLINO AND KENNDY RWOODROF. THEY DO NOT CARE AT ALL. I WENT UP TO YONKER TO RETURN MY KEYS TO THE D.M AND ALL HE WAS DOING WAS LOOKING STRAIGHT AT THE COMPUTER. NOT ONCE HE LOOKED ME IN MY FACE!! HE ASK ME WHAT I WAS DOING WITH MY SPARE TIME? I SAID LOOKING FOR A BETTER JOB..JOE BELLINO..THIS IS REGION IN THE BRONX.JOE BELLINO RUNS OVER 17 STORE AND EVERYONE OF HIS EMPLOYEE STEAL OR ROBBERY FROM HIS STORE. BUT NOT ME. I WERE VERY SERIOUS ABOUT MY JOB. I WAS A STORE ASSISTANCE MANAGER FOR 1YRS AND 8MONTHS. NEVER STOLE ANYTHING. YES I AM NAMING THE D.M AND THE P.M BECAUSE I GAVE IT MY ALL, AND YOU NEVER REACH OUT AND ASK ME WHY I QUIT? YOU JUST LET ME GO.KARMA WILL COME. Steve 10/25/10 I find it quite absurd that in this deep recession, any company fighting to survive would do all it could to foster good relations and customer service to the the people that choose to shop at your stores. I was at the Tempe, Arizona store on Broadway to purchase some things ... but the line was half way up the merchandise aisle because only one cashier was working. With nearly a million dallars worth of goods in the store, would it not be prudent to spend another ten dollars an hour to have an extra cashier???? Your company stores are short of help and poor in service in an economy where there are millions of people who would love a $ 10 per hour cashiers job! If you want to be a successful, growing and competitive store chain ... then ACT like it! You will lose market share because the service is deplorable ... do something about it! Disgusted in Tempe, Arizona james gacia 10/24/10 i shop in brownsville at the family dollar on central blvd.the other day the produt on the shelves were broken and they were selling like that.i appoarch the assistant manager about the problem and she said the truck is coming in tomorrow.then i ask to use the rest room and the rest room was broken too.i told here and she kept tslking to her friend about other stuff.that a very bad employee.she shouls care more about the customer cuz you the one who bring them business.i will report this to corp office.i hope they do something about this matter. michael bay 10/24/10 i went to the family dollar on southmost area in brownsville tx 78521.they have the pooest customer service thier and thier rest room are relly dirty.merchandise was all over the place.i will call customer service on them.they also have poor management too.they should or i should report this issue to the city about the rest room.it is violate the health code.i should tell the newa cast about this issue too that way everyone in brownsville could know about family dollar not being a friendly store.i think i will do that now PRISCILLA MCGREGOR 10/21/10 TODAY OCTOBER 21 2010 I PURCHASED LAYS POTATO CHIPS AT YOUR FAMILY DOLLAR STORE NUMBER #2947 AT 254 SOUTHBOUND GRATIOT AVE IN MT CLEMENS MICH, I CAME HOME AND DECIDED TO TAKE A NAP, THEY ARE SUSPECTING BREAST CANCER. I WENT TO EAT SOME CHIPS AND THEY WERE STALE, I DID NOT REALIZE THE DATE ON THE CHIPS WAS OLD, SO I WENT BACK TO THE STORE WITH MY RECEIPT AND THE MANAGER WAS VERY RUDE!!!!!!!!!!! AND I TOLD HER I JUST WANTED TO EXCHANGE THESE FOR NEW CHIPS, I SAID I WONT BE BACK IN THIS STORE AGAIN AND SHE REPLIED SHE DID NOT CARE. THIS HAPPENED A COUPLE OF MONTHS AGO WITH THEIR POTATO CHIPS SELLING STALE, SHE SAID SHE WOULD NOT ACCEPT ANYTHING I BROUGHT BACK AGAIN. I WENT HOME CRYING I MIGHT HAVE CANCER AND I DONT NEED THIS WOMAN TO UPSET ME I WILL NOT WALK IN THAT STORE AGAIN. Upset Customer X Customer in Texas 10/21/10 I am writting because I slipped and feel in one of thier store's I have tried to contact them for 5 months and have they returned calls no. Dont shop there they do not care about thier customer's.................. 10/18/10 HELLO I WAS RECENTLY TOLD ABOUT THIS WEBSITE BECAUSE ONE OF MY COWORKERS SAID THAT I WROTE SUM NASTY THINGS ON HERE.SO THATS WHY IM HERE CHECKING IT OUT N YES THERE IS SOMETHING ON HERE ABOUT THE MIDDLEPORT STORE BUT I DIDNT WRITE THAT CRAP.ITS ALL FALSE I USED TO WORK THERE N THE PERSON WHO WROTE THIS IS A LIAR MY COWORKERS ISNT ON DRUGS,N THEY DONT DO NTHEM EITHER ATLEAST IF ANY OF THEM DO THATS THEIR BUSINESS BUT I WANT TO MAKE IT CLEAR TO WHO EVER IS READING THIS I DID WRITE THIS ONE BUT I DIDNT THE OTHER ONE .I LOVED MY JOB N I DONT REALLY KNOW WHAT HAPPENED THER BUT I LOST MY JOS FOR SUM STUPID RESON BUT IM NOT GOING GO SAY STUFF ABOUT THEM EXCSPECIALLY THAT ISNT THE TRUTH.I LOVED THR GIRLS I WORKED WITH N MY MANAGERS ABOVE ME WERE GREAT I LEARNED ALOT FROM THEM THEY R MY IDOLS.I LOVED N RESPECTED WORKING FOR FAMILY DOLLAR OF MIDDLEPORT OHIO OF STORE 1581 SO WHOEVER WROTE THAT NEEDS TO WRITE AGAIN APOLOGYSIZING TO THOSE WHO STILL WORK THEIR IT WAS WRONG OF U TO DO THAT KNOWING THEY DONT N OUR STORE WAS THE CLEANEST N THE DISTRICT WE MAKE SURE OF IT N THE EMPLOYEES ARE VERY NICE ALWAYS SPEAK WHEN U COME IN THE STORE N THEY TELL YA THANKS HAVE A GOOD DAY I KNOW I LOVE SHOPPING AT FAMILY DOLLAR EVEN THOU WE ARE UNDER REMODEL STILL LOOKD GOOD THANKS TO THE GOOD WORKERS WHO KEEP IT THAT WAY ANYWAYS POINT PROVEN I DIDNT WRITE THAT NASTY LETTER ON UP FROM THIS THIS ONE IS FROM APRIL STARCHER MIDDLEPORT OH,FORMER EMPLOYEE OF FAMILY DOLLAR 1581 OF MIDDLEPORT I HOPE EVRYTHING GOES GREAT FOR U GUYS THEIR STILL BUSTING ASS TO KEEP IT A GREAT STORE TO SHOP AT LOVE YA GIRLS THANKS FOR GIVNG ME AN OPPRATUNITY TO BE AN ASSITANT MANAGER.I LEARNED ALOT EMPLOYEE OF #1581 10/15/10 I AM AN EMPLOYEE OF STORE #1581 AND HERE LATELY HAS BEEN HELL TO WORK FOR.I MEAN ITS ALWAYS NOTHING BUT DRAMA EVERYONES ALWAYS ARGUEING N THEY HAVE BEEN DOING IT IN FRONT OF THE CUSTOMERS TOO.YOU HEAR PEOPLE OUT ON THE STREET TALKING ABOUT HOW DIRTY N MESSY IT IS BUT YEA WE R UNDER REMODEL BUT STILL THIS WAS BEFOR THAT STARTED PEOPLE TALKING ABOUT HOW THIS STORE ALL THE EMPLOYEES ARE ON DRUGS.IM HERE TO TELL YA FIRST HAND THAT YES THERES A FEW THAT DO N THEIR MANAGERS AT THAT ITS PRETTY BAD WHEN UR BOSS IS OUT OF MEDS SHE IS A GROUCH N TAKES IT OUT ON THE EMPLOYES WHICH IS WRONG IM ABOUT TO GET OUT OF THIS SITUATION BECAUSE I DONT DO DRUGS N IM NOT GOING DOWN WITH THE ONES WHO DO .THE CASHIERS ARE MESSING UP ALL THE TIME NOT GIVING RIGHT CHANGE BACK THEN GIVING TO MUCH MONEY BACK N NOT GETTING N TROUBLE DOESNT THAT SEEM WIERD TO YOU.I BUST MY ASS OFF N WHAT NOT GET APPRICIATED FOR WHAT I DO FOR THAT STORE.SERIOUSLY I THINK THEY NEED TO PULL DRUG TESTS ON ALL TEAM MEMBERS I WOULD BE HAPPY TO TAKE ONE TO PROVE TP OUR COMMUNITY THAT IM NOT ONE OF THOSE LOW LIFES I TAKE MY JOB SERIOUS N GIVE 110 %.FOR THE COMPANYS SAKE N THEIR REPUTATION I WOULD FIRE ALL TEAM MEMBERS N START OFF CLEAN WITH NEW EMPLOYEES THAT ARE DRUGFREE.BUT THATS MY OPINION BUT N I THINK I SPEAK FOR MY COMMUNITY OF MIDDLEPORT ON THIS ACTION.IM SORRY TO FEEL THIS WAY N TALK ABOUT MY FORMER TEAM MEMBERS BUT WHO WANTS TO COME TO A STORE WONDERING IF YOUR GOINGTO BGET SCREWED OUTTA MONEY OR DISRESPECTED.THE CUSTOMERS ARE THE MOST IMPORTANT WHEN IT COMES TO RUNNING A STORE.VERY RUDE AND UNPROFFESIONAL EVEN THE STORE MANAGERS TRYING TO PULL A GOOD ONE OVER OUR DMS HEAD TRYING TO LOOK LIKE AN ANGEL BULLCRAP SHES NOT LET ME TELL YA SHES THE WRONG ONE FOR HER JOB .SHE WOULD BE THE VERY FIRST ONE TO BE DRUG TESTED N LET IT BE A SURPRISE POP UP DRUGTEST TO THAT WAY THEY COULDNT TRY TO CLEAN THEIRSELF OUT THANKS FOR YOUR TIME FROM SOMEONE WHO CARES FROM #1581 50 S.2ND MIDDLEPORT, OHIO 45760 Emily 10/15/10 I am a 17 year old girl currently living in Two Rivers Wisconsin. I have been the victim of profiling by one of the cashiers at our local Family Dollar. This lady followed me, my sister and my friend around the store...and that was uncomfortable but I understand that they have a problem with teenagers stealing and i am not unsympathetic. The problem occurred when She had the audacity to ask me, a person with morals and standards, and my friends who are equally virtuous, to empty our purses. And what was her reason I asked...and she replied that we were teenage girls with large purses. I have rights! I was humiliated and degraded and I am seriously considering legal action. I don't know if you actually read this but I am a VERY unhappy customer. Chanel Bagby 10/13/10 On Oct 11, 2010, I went into the family dollar store #6929 located @ 6555 Greene st, philadelphia, Pa to purchase aluminum foil and cheese. I handed the cashier a $20 bill, he took my money put it in the register, blew his nose, then attempted to hand me the change. When I asked Neal (who I later found out was the manager} to please use some hand sanitizer before giving me the change, he refused. I informed him that I coulsd not affor to get sick, I have three children and work in the healthcare proffesion, he gave me some sideways comment about that not being his problem and once again refused to use any sanitizer. even though it was entire bucket sitting on the counter! needless to say I woke up sick the next day, I was not sick nor did I have any cold symptoms before entering the store. The employees are very rude and unprofessional! They dont seem to care about the people who are keeping them employed and your stores in business. VICTORIA 10/10/10 FAMILY DOLLAR DO NOT CARE BOUT THEIR WORKERS SUPERVISORS ETC,THEY SLAVE LIKE DOGS AND CORP.WANTS MORE SOME MANAGERS WORKS 100 HRS PER WEEK AND NO VACATION YOU PEOPLE THE OWNER NEEDS TO GO ON UNDERCOVER BOSS SO U COULD SEE HOW U SLAVE THEM. SomeOne In Wyoming!! 10/7/10 Hi,I live in Wyoming.I used to work for Family Dollar. I was just wanting to say that Family Dollar does not think about their Employees, or their Customers...That is sad to say because, If they do not care about their Employees....How can they expect the Employees to give the Customers 100% Satisfaction...Also lord forbid If any Employee Reports Sexual -Harassment for someone else because the one who reports it they get mistreated and retaliated upon.....Also when the District Managers are best of friends and the Store managers have known each other for about 8 years and they do not follow store policy...that is not a good combination..and for the assistant manager to be a brown noser and a butt kisser because she used to work for the other store manager and the sad part is he is the one who did the sexual harassment on another associate and the assistant would not tell on him because she was friends with him and stated she did not want to lose her job....Also the District manager are best friends with the same guy and they Gamble together and she the District Manager told the victim that there was not enough evidence against the guy case closed...So after tellin you guys this story what would you say about this Family Dollar....Also I resigned from this store.The company requires you to approve your time so that you get paid.after I resigned.. later that week I went there to approve my time and later went back to shop then I had a cop coming to my house and said you are no longer allowed in Family Dollar..I stated why?The store manager said you came in the store and you were stalking her.I said I came in there to approve my time so I could get paid like the company requires us to do.The cop stated if you are caught in Family Dollar or on the premises you will be arrested..Also stated do you understand this verbal No Trespass I said no.I approved my time.I did not Shoplift,or Threaten anyone...So you guys tell me what would you call this????I could go on but do not know if you guys want to hear anymore.....A cop told me yesterday that Family Dollar is a private store hmmmmmmm? Dawn 10/3/10 Since Mike is no longer the manager at the Patchogue location I just want to take the time to tell you what I heard your new manager Pete saying. He does not work weekends,unload trucks, stock shelves, or ring the register. This is a man you put in charge of your Patchogue location.I was in that store 2 times last week, and was very suprised to learn Mike was no longer at that location. No one could tell me what store he was transfered to, if any. I can tell you if your new manager Pete was not so lazy, customers would not be walking out of the store without buying a thing, due to mis marked prices on shelves and under stocked inventory. I am a Patchogue resident for over 45 years and have never met a more unpleanant store manager then Pete is to his customers. After all if it were not for us locals he would be out of a job. At least Mike always said hello when I walked in. He really got to know the customer on a more friendly and pleasant basis. I will no longer be spending my money at your store. Dollar Tree has the same stock with friendly personal, you also have CBS in town same stock better management. Sorry to have to write this letter and it will probably go unread, but I do have a lot of contacts within the village so you will be getting a lot of mail on this. You might also want to tell your new manager he gets paid to do a job and talk for over an hour on the phone bitching about the job which all your customers heard as he walked up and down the isles. Wanda Turner 10/1/10 After reading some of the comments Im so glad i live in Douglass Kansas as our Family Dollar is the best We have a manager that is very sweet and knows most of the custmers names and always has a smile for all the employes are just the same with a happy smile and always a Thank You They need a pat on the back from corp offices Thank You Wanda Just Upset 9/30/10 Store #4574 in Houston, TX (11739 Eastex Frwy) is probably the worst of the worst. It is ran by an older gentleman that seems to not be all there, When I asked him to show me where the pot holders were, he just looked at me like he had no clue what I was talking about!!! On another occasion, Jessica (I remember this one clearly) spouted the most racist things about how it is "Her country" and that we all need to learn English. WOW, talk about ignorance!!! That is obviously why they only make $8.00/hour, no education. Everyone seems so miserable and understandably so. The bathroom was disgusting, I RAN out. The store was a mess and then after ALL of this, the cashier was the most rude, disrespectful human being I had ever met in my life. It was 7:30pm and I wanted to pay for my $15 order with a $50 bill and she actually got angry with me, called that mean little girl Jessica up and asked her loud and proud if she could break the 50, she of course said NO!!! rolled her eyes and walked away. If you shop here, good luck. Andr'ia 9/30/10 A couple of days ago, I went in to your store at 804 Telephone in Houston, Texas near the East End around 7 p.m. When I first entered I only observed two employees in the store working. A male was straighting up the shelves and a female near the back sweeping. Shopping for Home Interior I asked the male for assistance and he was okay at first. Then I asked him to see something that was sealed by theft protection so that I could save a trip back. He agreed to open the package for me to evaluate the furnishings and the next thing I know Im circled by female staff members acting as if I was stealing. All of which were bearly speaking or understanding english as one member walks up and ask me, "If I was in need of assistance, and why was the package open?" "I told her the youngman was assisting me." The youngmen when asked denied giving me the furnishings and opening it. The staff then circled around the area as if I was stealing... Being that I was a frequent shopper I was truely offended by their actions. I then notice the guy kneeling down in the clothing area with his penis partially expose and a female staff member adjusting her skirt and pulling her hair back in a ponytail. When he acknowledge me he quickly kneeled back down as if he was fixing the laces on his shoes...I was very taken back by the turn of events when another female employee start harrasing me for being in one are for too long. As long as I have shopped in the store I've never been so offended by any employee as I was on this day. I have considered my next step to handle this matter. Im alerting you of the poor service I recieve and my plans to alert ICE of the illegal immigrants that are working there when I'm sure we could recieve better service with some legal citizens with a better understanding of customer service. I will also be alerting the BBB for the poor and shameful service received. Something must be done when all of these turn of events were very inappropriate for a work setting. I ask that somethng be done immediately to rectify these situation from ever happening again. I am not sure if your office uses E-Verify but I work for Harris County Human Resources and we use programs like this to keep us in compliance and offering legal citizens the opportunity to hold these jobs. I clearly think this store need to rebuild this particular shift staff. E-Verify is an Internet-based system that allows an employer, using information reported on an employee's Form I-9, Employment Eligibility Verification, to determine the eligibility of that employee to work in the United States. For most employers, the use of E-Verify is voluntary and limited to determining the employment eligibility of new hires only. There is no charge to employers to use E-Verify. The E-Verify system is operated by the Department of Homeland Security in partnership with the Social Security Administration. I am hoping that my insight will help your company reach to new heights. I appreciate your time and consideration. Andr'ia Concerned customer 9/30/10 I shop at the family dollar on the border of bayonne and jersey city and for the life of me i can't understand why this store has assistant managers. They don't do anything but sit in that little office on the phone or just doing nothing while the cashier,(more than likely a new hire) is dealing with a line that is stretching to the back of the store. They don't do any assisting or managing of any kind. As long as they,(the 2 female asst. managers) continue to work in that store i will be shoping at the wallgreens down the street. Gary Gary 9/30/10 Went to Family Dollar in Burgettstown, Pa. 9/30/2010. Had Coupon for a Free product. Cashier said she could NOT honor the Coupon without me buying more of the product. She said "they just don't give stuff away"!!!!!! ?????WT%???? Coupon was given to me by the Company because the product I bought THERE had MOLD INSIDE!!!!! Cashier was completely WRONG and I reported the incident to Headquarters. Hopefully it will help. Also, the place was dirty and unorganized. My LAST trip there! Keisha 9/29/10 I know for a fact you the Cooperate office are reading all these complaints, but you continue to remove all the complaints pertaining to illegal aliens. It seems that your company contuines to be none complaince when it comes to the employement process and you contuine to disregard the goverment rules and regulations on hiring of employees. I fail to understand that since the unemployment rate is so high why do you continue to hire illegals that have no work permit being in these country. We feel it's our civil right to expose companies like Family Dollar Store to the public. Theresa Rodriguez 9/29/10 I am writing you concerning a potentially serious situation that exists right now at store #6798. This store is located at 1426 South Main Street in Rockford, IL. I went there last night just before closing. We have a serious situation in our city currently with robberies. The problem is this; the store adjoining the building where the Family Dollar is located is called La Familia Grocery. They had a serious natural gas leak that they IGNORED for a long time. I stopped shopping there because natural gas has NO odor, so the awful smell that is added to WARN an intelligent person of a gas leak was ignored. The store exploded and has been closed for a month. That BIG store, La Familia, has total control over the parking lot lighting which is very necessary in our area. This is a high-crime area. When I drove up to the Family Dollar tonight, I didn't realize how DARK the parking lot was and almost didn't get out of my car. There was a group of young men in a car sitting just outside the store and as I went INTO the Family Dollar the car with the young guys took off at a speedy rate. I grabbed the item I needed and rushed the cashier to check me out. The FD store has lights, but nothing in comparison to an entirely well lit parking lot when the other store was open. That store of yours is an OPEN INVITATION to anyone interested in a robbery. Crack is the big deal around here with the area I live in. I'm too old and tired to move. I know I'm dragging this out, but if you could have seen the parking lot with those 2 stores there, one huge store ALL IN PITCH black, no parking lot lights, not a ONE, and then the little beacon lights of "Family Dollar" with 2 young women inside alone, I was really upset. I'm keeping a copy of this letter and I am going to pass it around to as many stores as I can so others can see how dangerous this store is open all alone with 2 girls about 20 years old in there alone. HELLO?????? Anyone listening?????? I always shop this store because it's close to me and the help there is very good. I give them a "5" rating. YOU, folks, I give you a "zero" for endangering the lives of these kids. You should be ashamed. We are DARK at night at 7 p.m. now. Do you care at all what will happen? MARK MY WORDS, THOSE KIDS ARE A SITTING TARGET. IF I WERE THEM, EVEN WITH OUR UNEMPLOYMENT RATE SKY HIGH, I WOULD QUIT. SHAME ON ALL OF YOU. Theresa Rodriguez (815)708-0231 Rockford IL - PLEASE DO SOMETHING ABOUT THIS. Ann 9/27/10 You know, people are complaining about the workers? You should see how these employees are treated and how LITTLE the make. I wouldn't give a crap about my job either if I was treated in such a way and made so little. Family Dollar treats their employees like hell. No benefits, very little hours, and no over time. It's worse than Wal-Mart!! KASANDRA 9/27/10 `Family Dollar wake up and smell the coffee!!!!!! Take a good look at your manger at store #1355 it seems that she doesn't hire other races, seems she only hire her kind. I am a black woman looking for a job, I am not use to living of welfare and here I am readng all these complaints, about these illegals and it irks me to know that an illegal alien works for that store, I was turned down for a job application a couple of weeks ago, the manager said she had a full staff and had no roonm for new hires NOW I CAN SEE WHY I HAD SUCH RESPONSE FROM YOUR MANAGER This improper behavior from your store manager makes me want to file a complaint with EEOC(Equal Employment Opportunity Commission) Reader 9/27/10 I constantly read your complaints and I wonder why you haven't taken any action about your issues on at your store location #1355 on Telephone Rd. Houston, TX I just read the previous comment posted about a "Concern Mother" made on 9/26, now it is all clear to me that your manager must had never done the background check on her employees, Is she hiring illegals in order to get sexual favors? I am so concern for that little girl, what must have been going through her little head when she saw those inappropriate action in your store, after this incident you need to change the name of your store to "Family Dollar Store" to "Give Me A Trill Store" I strongly feel that the manager and the stock boy should be reprimanded for their misbehavior especially during business hours. and Please get rid of them illegals immigrates form your store. Sandra K 9/22/10 Family Dollar here in Houston,Tx loc. on C.E.King and Tidwell Rd have very poor customer service skills and have Know consideration of there customer. They dont want to honor your coupons and their understanding is very bad. My son car stop this morning on the way to work.He pull in the parking lot at family dollar at 7 am the Manager and Employee was at the location when I arrived to pick him up. My son and I tried to jump start the car but it was a no go. My son took me back home only 1 mile from family dollar he used my car for work. I needed to call roadside assistance to pick the car up,but need family dollar address and car plate number call manager for information and inform him that a tow truck will be picking up my son car,he informed me that he already call tow service for the car to be remove from the property.I could have been at any one of the loc. next door I was very upset the car was parked in a parking lane it took roadside assist. 45 mins to arrived,I asked the manager"Why would have someone car tow when you see its a problem ".Reply was no answer. we are daily customer he see's us all the time. The A..hole ANDREA CARTER 9/22/10 I LIVE IN ATHENS ALABAMA AND I WENT TO THE DOLLER STOREOF OF 5TH AVENEW TO GET SUM CAR WASHING STUFF AND U WERE OUT OF MY PRODUCT AND SO I LEAVE AND AS I GET TO THE DOOR I AM STOPED AND ASK TO PULL MY SHIRT UPSO I DID WAS TOLD I WAS STEALLING WELL I SHOWED HIM OVER $234 AND HE FOUND NOTHING ON ME I FEEL VIOLATEDAN FEEL SEXAULY HARRASSED I NEED TO HEAR FROM U GUYS A.S.A.P BEFOR I PRESS CHARGES. leslie mccully 4/13/10 family dollar at southgate usa in maple heights ohio 44137 has one of the worst cashiers i have ever experienced in my entire life, this lady is too old to be so mean and unfriendly, i tried to obtain a corporate phone number to complain because i have been coming into that store for years and still the same mean lady with the most funky attitude you ever imagined, one thing for sure, family dollar does not pride themselves on customer service, because that store should receive a -0 for customer service attitude, i still would like to speak with someone from corporate and do plan to do so, that lady should not be working in public!!!!!!! boo for family dollar in maple heights, southgate location shame on you for allowing the devil to wait on customers. sally hansen 4/15/10 Family Dollar at Greenacres, Palm Beach County Florida, in the corner of Lake Worth Rd and Jog Road. The manager is the worts I ever seen known before. This is also an older lady in her fifties, looks grumpy and annoying. She doesn't know what she is doing. She was in the cashier and talking loud in her phone. I asked for the bathroom keys and she said it was out of order, everytime she says the same thing. I have a medical condition that I need rush to the bathroom sometimes. I want to talk to somebody in the corporate office because I cannot believe that somebody like that can work for the company. If this lady is so mean with the clients, she may be worts with her own employees. Missy 4/16/10 Family Dollar on Hively and Prarie in Elkhart, Indiana. The cashier Jessica, was extremely rude. When I approached the cashier with my purchase she rang me up and the entire time sat talking with the other cashier. Her back was turned to me and she held out her hand for the money without even telling me what I owed. I stood there for a while waiting for her. She finally turned around to see why I hadn't put the money in her hand. I asked her how much it cost, and she told me. I gave her the money and she resumed talking to the other cashier. She didn't tell me thank you for your service, tell me how much change I was supposed to get or anything. I don't know what's worst, Her being rude to me, or the other cashier that didn't seem to think she was doing anything wrong. I go to this store a lot and was very upset about the service I recieved. It's sad that there are so many people who are looking for jobs and this company is hiring these rude and incredibly inconsiderate people. Judging by the other reviews I am thinking that this company looks for the grumpiest and most insolent people they can find to work their stores. Thea 4/17/10 I had gone to family Dollar store in Houston TX off Belfort and Broadway, I bought some mascara, when I got home later that evening I noticed it wasn't in the bag, I was very up set, I felt cheated. I did not go back right away because of my schedule, however, when I did make it back to the store where I spend more than $30.00 at a time, I approached the young girl who rang me up and explained to her what happen. Instead of her apologizing, I was not rude, eye to eye I explained to her, I paid for a item she rang up, I wasn't asking for the item because it took so long for me to get back and I did not have the purchase recite with me. Instead of her saying I am sorry that happen mama, I don't know could have happen let me talk to the store manager and let me see what we can do, or let me take your information I will call corporate and see what we can do she didn't do any of that. Instead she started get rude and insulting as if it was my fault she did not place my items in my bag I trusted her to do that she started talking down to me as if she had a right. I was hot fit to be tied. This is my first step in my rebuttal to what happen to me 1 month ago, I forgiver her, however, something won't let me forget . I must report it. My rating on their problem solving is poor.. Rhonda 4/19/10 I went to get my dogs treats because I shop at this store atleast 3 times a week. There was 2 cases of treats marked with stickers taht said they were only $.85 a bag (2 cases now) however when I got to the register they rang up as $3.00. I told the lady that was working the register to please look at the price sticker she then made me feel like I was stupid. She started yelling to the back of the store where another lady who worked there was located. The other worker then came up. Once the first lady told her the problem the second worker went back and seen they aere all marked as $.85 but because her little price gun said $3.00 she refused to give me the $.85 price. Needless to say they were very very rude and I did not buy the treats. I spend an average of $50 every time I go in there. I will never go in there again. I did ask for the info of some one I could contact and they did not want to give me this information I had to wait 15 minutes. I cant believe a store could let such rude ignorant people in the store to work. Kisha 4/29/10 I always shop in family dollar I find the best deals for my house hold items and everything else I need I dont always like going to big stores and if you have the same thing at a lower price then the choice is obvious and I do comparison shop thank you always family dollar Joan Robichaud, Winchendon, MA 01475 5/3/10 Bought a $1 birthday card which is encased in cellophane or plastic and has to be opened by cutting with scissors. When opened, there was just a card and no envelope. This is unusual as I have purchased many of these $1 cards. Nonchalantly I took the card to the Family Dollar #2225 and expected no problem in asking for one of their regular envelopes which is located in the .50 cent section (which are always mixed up). To be concise, the salesgirl called Sherrie? said I could not take an evelope and was rather insolent and refused to give me her last name. I asked to see her supervisor and she said she was the supervisor. Tried to explain to her that it was not my fault if in packageing one card slipped through the process. I have always considered Family Dollar to be one of my favorite stores in our small town and buy many of my paper goods and cleaniang supplies there. It is not the amount of money, but the principle which really irritates me plus the additude of the clerk. Joan Robichaud -Robyjo103@Verizon.net Dawn Peterson Jones 5/4/10 I am a professional, working in the City of Hartford, CT. I often go to the Family Dollar Store on New Britain Avenue in Hartford on my way out of the city of Hartford on my way home to the suburbs. Tonight, May 4, 2010, I left a meeting in Hartford, CT at 8:30 knowing that the Family Dollar Store on New Britain Avenue has a sign that says it closes at 9pm. I arrived at the store exactly 8:45pm. When I went to open the door it was locked, although there were customers in the store. I knocked on the glass door and asked the employee (short, black man) to open the door. He laughed at me. I stood there knowing that as soon as he got finished ringing up his customer he would have to let him out, and that was when he would let me in. When he finished ringing up the customer and opened the door to let the customer out, it was 8:50. I said, Hi it’s not 9pm and I need only 1 item, right there in front of the store. He laughed and closed the door on me with other customers laughing in the store. I was outraged! The customer that had just departed was as annoyed as I was and said that he was fed up and not going to shop there anymore because of how he saw me treated by your employee. I feel it is very important to make sure corporate headquarters of any company know what is going on in the field, although you probably already do know. I fear that because of the location of your store/s you really don’t care about what people like me have to say.. You’ll make you money off of the backs of the people in the neighborhoods of where your stores are, and I am sure this is probably going on deaf ears and that this must happen all the time to the people in the neighborhoods of where your stores are because your employee was most comfortable having fun, being lazy about serving me, your customer. I will NEVER step foot in your store again, and although it may not matter to you (or the short, little black employee who would not let me shop in your store within your posted store hours) you have not only lost a good customer, but word of mouth is more powerful than you know. I know you will continue to enjoy taking advantage of those folks in your neighborhood who can’t shop elsewhere, but fortunately for me I was able to go to another store and pick up what I needed. Shame on you! Margie 5/6/10 I'm in El Paso, Texas,went to Fanily Dollar on S. Zaragosa. Was trying to do some shopping but found it very difficult because of the hollaring of obscenities being hurled from one employee to the other. Went to the front to ask for the manager to bring it to their attention, to my surprise he was one of the ones speaking like that at high voice with no regard for the customers in the store. I realize that now adays there is no regard or respect of persons, but there is still some people in this society that dont believe in using fowl language and much less in our place of employment. It's called having a modicum of class and self respect. The manager's name is Ivan Rodriguez. I will no longer be shopping at you store. Just because you offer low prices does not give your employees the right to disrespect the people that are paying their salary. You don't offer anything lower than 1 star, in my opinion that store deserves much less. Dr & Mrs J C Guignard 5/8/10 We recently made a bunch of purchases at our local Family Dollar [store #6910] in Metairie, La. On the back of the receipt is printed a sequence of promotional ads and come-ons, including an offer from Fast Tax [www.fasttaxweb.com] to register online to "WIN $10,000!", But it appears from Fast Tax's website and official rules that that contest closed and the prize was awarded in April 2009 (yes, that's 2009). Now that's a cheesy promotion and a timewaster! Dee Jones 5/8/10 Overall, the FDS I have visited are wonderful....but this is my third occasion visiting 4301 Statesville Road, Charlotte, NC 28269. I transferred in w/Wells Fargo from the west coast and never I have had such poor customer service as I experienced May 8, 2010. I stopped in to purchase paper goods for Mother's Day. As always, I browse the isles...I never go in and get one item or what I intend to get....I noticed a hamper, brown in color with some damage. I asked the for the mgr and the asst mgr(with her neck working) abruptly stated, "the item has to be sold for the price indicated"....Well I can understand store policy referencing damaged items, but ATTITUDE...no way. I have been in customer service with Wells Fargo Mortgage for 17 years and I Know good customer service. I have lived longer than those young ladies all huddled together near the cash register....no one on the floor to assist customers...that is a no no no......CUSTOMER SERVICE CLASS for Statesville Road....I also have noted a different mgr....that says it all right there. What is the problem. I will never visit that one again let me assure you. Lynn Carter 5/8/10 I worked at Family Dollar in Lincoln for a year. Just recently the store had a bad inventory and all the employies were being interigated by corport manages. The loss prevention guy Dereck, was a compleate jurk, trying to blame the help for the stores losses, Also under investigation is the manger Chris Williams, he is the one they should be investigating, he is a crook! I was the only employer that always called him as soon as posible when ever I was sick, or needed time off. There were and are still employies there that just don't show up for days at a time. Last July 4th, Brenda called out sick, I later saw her drinking at a party and I worked her hours, and she is still in the systum. Yes, I quit my job at the Dollar Store, without giving 2 weeks notice, but I have saved Chris's ass a number of times, I think the fact that I was taked out of the systum was unfare, and the people that were steeling are still there, and still come in there, such as Chris's good friend Marion Anonymous 5/12/10 Im in Fort Stockton, Texas, Im a customer that always likes to shop at Family Dollar, but its too hott too shop in there and to be living in West Texas. I dont believe there Air Unit is working.I even purchased several variety of chocolate candy and was melted badly I was very upset. Other than that I have no other problem with the store the Employees are very friendly and helpful, great prices on everything sold there, and a very clean store.I really think something needs to be done with the air conditioner. Pam 5/12/10 I will never walk foot into the Family Dollar Store#4844 in Mason City, Iowa again! Every single time I go into that store I think to myself "who hired these people?" The customer service is horrible and the Manager is completely NOT Manager material. This visit was the last straw! 5 cashiers standing eating pizza and pop, while I wait for service at the counter, and they say to me "hang on a minute". While you stuff your face infront of the customer? I have the Manager yell across the store for somebody to check me out, just so she can stand and eat? I was in the store one day and a cashier was talking on the phone, while checking me out, and was swearing! I can't believe with all these people looking for work, they hire these people to work. Is the job pool in Mason City, Iowa that slim picken?? Seriously..your company has to think about customer service! Sarah 5/13/10 I went into one of your stores #7303 in houston texas. I was trying to go down an aisle that the cashier and a manager was on talking to two guys that was right there. When i walked up with my daughter they just looked at me when i said excuse me the cashier looked at me crazy and bearly moved so i would have to go around her when i got to the foil she was down telling the manager and the two guys something. I then went to pay and when she came over I said excuse me what is your name? She responded "why"... why do you want my name" at that point the two males and the manager walked over as the cashier started to argue with me... they came close enough to try and intimidate me at that point i sent my 8 year old daughter to the car and then I said don't worry about it... I will just call corporate... then i asked the manager "aren't you the manager and with an attitude she said yes... i told the cashier to just let me pay for my stuff and i left out to my car while i was outside the men kept walking in and out of the store making comments... this was very disturbing to me that this happened first of all in front of my child or that it even happen at all michelle mckinney 5/14/10 I stopped in the store on my way 2 do laundry. My cat needed food and I needed some tissue and dish detergent. The cashier was very rude to me. Also when I paid I asked for my change to be given to me broken up 2 tens or a ten a five and five singles. The cashier tried to act like he didn't hear me say that and another employee appearing to be a 3rd key supervisor thiught how he was treating me was funny and laughed.I love family dollar but will never go back to that one again My phone number is2194278805 in the event someone who cares aout quality customer service would like to call me Sheri 5/15/10 I was in the Overland Mo location today and could not believe how unprofessional and degrading to the employees the "manager" of the store was. An employee had just walked in the door and this manager started racking her over the coals telling her she was going to write her up, while I was standing there at the register being checked out by the manager. I called up there when I got home because I was completely appalled by it. Spoke to this manager, who come to find out is already in communication classes because of previous incidents of this nature. This employee has every right in the world to sue her for this. No one should have to take that kind of treatment and be degraded in front of customers like that. The staff are only as good as their managment in ANY business. I will no longer be shopping at Family Dollar. Dollar General is closer anyway. Patricia 5/17/10 I am appauled it took your company so long to recall the plastic darts. A close friend of mine lost her 6 year old years ago due to choking on those stupid things. You were notified then of the dangers and you did nothing! If I can find a way to contact the parents of the latest victims, I assure you, they will be notified. I hope they sue and I will be the first one there along with other family and friends of the first victim, to support them. Jenny 5/19/10 I USED to shop at the Crowley, TX store but it seems like everytime I go there they forget to put some items in the bag. I will NEVER EVER shop at a Family Dollar again. I thought it was great that they have stores like these for the less fortunate people but SOME of the people that they hire in these stores ard RIDICULOUS!!! Not to mention when I try to call the store and let them know my items are missing, they didn't answere the phone. Family Dollar just lost my business. Hello Dollar General!!!:-( Ernest Brown 5/19/10 I bougt 2 (50feet)water hoses from family dollar store in Atlanta Georgia tow month ago and I repaired it 4 times they are no good Shirley Pearson 5/19/10 On May 15, 2010 i visited store 7051 in lumberton, north carolina. The managers on duty were very nice and they assisted me around the store. I am disabled and they were there to help me. I really did appreciate the assistance in the store. What a great mgrs. I will continue to shop at this store for now on. I asked for a comment card from the mgr, he gave me one and I asked for their names which was Tasha Hasty and Jerry Hower. Good job family dollar. Lori P 5/21/10 I went into your Sidney, NY store to make my regular purchases. The cashier refused to double bag so I called over John who approved the double bagging. When my purchase was completing the cashier cursed me out then PHYSICALLY ASSAULTED ME by punching me in the back!!! I am on the phone with the corporate office now and then am going to my local police department to press assault charges! THIS IS HORRIBLE!!!!!!!!!!!! Liz Morgan 5/21/10 May 21, 2010 at 11:30 am I pushed my cart with my selected items to the cashiers counter at the Scottsburg, Indiana Family Dollar Store. Wrote the check with a pen I grabbed from my purse. Made the comment,"Just because the ink is red, doesn't mean the check is bad." The manager told me that I'd have to write another check because the bank would not accept red ink checks. Fine. Blue ink. Hand the cashier the check and an id. Still no go because the address on the check and the id were different. But as I told her, I have purchased items in the store several times in the last several months with no problem with my id. She said it was store policy. Okay. She kept telling me it wasn't her fault and I kept agreeing with her. By now I am getting frustrated as I've written two checks so I told her to forget it. I no longer wanted any of the merchandise I had selected. Forget it. She wasnt happy, but so. I left the store, and before I reached to my car she came out the door and asked if I had something in my purse that I had forgotten to pay for. I was speechless! She said the store detective had seen me put makeup in my purse. I don't wear makeup and dont even know if I had been in the makeup aisle! Anyway she asked me to go to the back room and I emptied my purse. She finally let me go. I asked her, "After my shopping experience at your store today, do you think I will ever shop here again?" Absolutely not! I feel she was angry because I didn't purchase the items I had chosen earlier and wanted to get even with me!I have been to the Chamber of Commerce, Attorney's office, Police Department and now sending this review! Jackie 5/23/10 I would like to acknowledge the excellent customer service I received from Heide Johnson in regards to an $8 item that I had purchased which failed shortly after purchase. Heide promptly answered my email regarding the problem and quickly forwarded my claim to the manufacturer where the item was quickly replaced. I work in manufacturing where our end customer product would cost thousands of times more than my $8 claim. I only wish my customer service departments had the same sense of urgency and customer satisfaction that Heide showed for my $8 item! Thank you Heide Johnson! Dee Bowen 5/28/10 Allentown Road, Padgetts Corner, Camp Springs Maryland store.....This is my neighborhood Family Dollar (FD) the last three years its been terrible, In 2007 they finally got a good manager who worked with the understaffing and she kept the store clean herself, and then they fired her in 2008... everytime I would visit that FD it would be only three people working, one on cashier, other two trying to maintain store, and about 25 customers. So of course we had to stay in line for a long time, I would always ask why are they so understaffed, the store was always busy, people would walk out and that was lots of money being lost..Okay my question is who is the District Manager for these stores, Your management that fired that great manager in 2008 didn't have great management skills, and was a personality issue....Then I would go to the other FD on Alletown down by Andrews Airbase they would have about 6 people working with about the same amount of customers, store was more organized well of course.......Several of the customers from the Padgett Corner store just stop coming in that store and I just take my money to Target.......I just read an article about you all on thestreet.com.......dont know if you all will keep up...because Target is even giving Walmart a run for their money...They have excellent management, clean and neat stores, competitive pricing and most of all bathrooms which are immaculate........http://www.thestreet.com/story/10769476/1/family-dollar-to-gain-as-shoppers-seek-sales.html Dee Bowen 5/28/10 I sent a message earlier....based on all these comments I just read you all have a lot of work to do,,,in the mean time until I see an improvement at that Camp Springs, Maryland, Padgett Corner store on Allentown Road, I will be doing most of my shopping at Target..........You need to hire more professional managers who really love with they do and more staff, and it seems like you all are not paying your staff properly thats why the turnover is so drastic. You pay for you get......And stop firing the good managers.............I wish that manager that was there from 2007 - 2008 was still there, she was a lady in her late 40's to mid 50's don't know her name, but that was the biggest mistake you allowed your district manager to do..... neil crowley 5/28/10 2-3 weeks ago i wrote to inform you of substandard conditions at the store in charlotte hall md.especially since a dollar general store was going to open in 2 weeks,which is less than 100 yards away. i was in the store on thursday 5/25 and saw great improvement.store was neat and clean-floors finally waxed.it was greatly improved on their in stock position. i hope they have a sense of urgency in keeping it this way as dollar general will take their lunch. by the way,dg opened on friday 5/28. thank you neil crowley Concerned customer 5/31/10 I went to my local family dollar earlier today and when at that the register some of the employees were standing at the register one of which was a mannager alking about smoking pot. Then I return to the outside an as I step out the door the sent of marijuana wold about knock you down, it was very strong. I personally think that Family Dollar need to drug test thier employees at the Chapmanville W.Va. store. This isn't something that he customers wants to see, hear or smell when shopping in thier store. n/a 6/1/10 Well, most of everything we are reading complains of customers to store employees, this is going to be different, I was a store manager, I got fired, I worked big time for the company, the only thing to say it's that we are been treat like slaves, our AOM, PM and CTM doesn't have the education needed to treat us, they threat you by terminate you if things are not right, managers work over 60 hours and under salary there is nothing you can do, salary means to work everything by your self, open, close, run registers, sweep, mop, unload the trailer, process freight, work more than 56 hours a week, cover vacations because you dont get the credit enought to cover it, it comes out of your budget, need to clean restrooms, being a store manager means all this when in other places store manager means to manage only the store, manage employees. Family Dollar it's a good company but it's been manage by the wrong hands: District Managers, Performance Manager, RVP, LP the 4 steps cover their backs. There's no way you can touch them because your calls get block and they actually don't investigate was going on at this level. Think Twice when working for FDS. probably will end up like me, living in a store leaving everything a side, family, friends, own time. lindsey 6/3/10 i wrote a review 2 days ago and it just happens not to be here. the employees are rude and disrespectful and know nothng about customer service. they are being robbed blind by there employees and i only say this to say that i dont know how much longer the store located on tc jester at littleyork in houston texas can stay in business at the rate the asst. manager with the tattoos on her face and the other employees under her are stealing. the store is very conveniently located and the prices are very reasonable. i would hate to see them go out of business due to the untrustworthy employees. GWEN 6/5/10 I IN CHICAGO IL I BEEN IN 5 STORES 2 IN THE SUBURBS AND IN 3 IN CHICAGO FOR A SALE ITEM FOR 3 DAYS WHEN THE SALE CAME OUT. IT WAS NEVER PUT OUT. I GOT THE GAME YOU ARE PLAYING. THEY SAID ALL GONE. BULL!!!!!!!!! FAMILY DOLLAR SAYS ITS ALL OUT. WE MISS THE SALE ,THEN WE PAY REGULAR PRICE. ON 5 STORES BULL AGAIN. I HAVE BEEN WATCHING I HAVE SEEN THIS MORE THAN ONCE.I WILL START GOING TO DOLLAR BILL OR GENERAL DOLLAR IF THIS DONT STOP. HARD TO GET A LITTLE HELP, TOO. YOUR SUPERVISORS STAND AROUND. WITH THE CASHIER LINE BACK TO THE ALLEY.SOMETIME ON A NEW GIRL. GET IT TOGETHER "FAMILY DOLLAR" WE MADE YOU WE WILL BRAKE YOU 7000 STORES BULL!!!!!!!!!!! nora 6/6/10 In March 2010 Superior,Arizona opened up the first dollar store and the whole towm was so excited. I am a frequest visitor to the Family Dollars stores, along with my mom and sisters. We were exstatic when this store opened up in our little town. I am here to tell you that if you want you store in Superior to be a success you need to have a serious talk with your manager. A week ago my sister, her daughter and my mom stopped by the store, around 6pm, her grandchildren fell asleep in the back seat. In Arizona it is still hot and the sun is still out until 8pm. She parked at the east end of the front of the store and the manager was wetting down the west side when she asked my sister to move her car to the west side so she could wet down the east side. My sister said she did not want to move her car because then the kids would be in the sun and her mom and daughter would be right out. Manager told her, then dont be mad when or if i wet you car so please move. My sister told her no, she is not going to park in the sun with her grandchildren in the car and said she was being very rude to her. She told her that she shouldnt be so rude to customers and why couldnt wait for her to leave so she could wet the sidewalk and parking lot down. She said no she needed to do it now and if she didnt like it to move. My sister told her she was a very frequent customer of the store and she shouldnt treat customers that way, she speads alot of money there and would appreciate it if she wouldnt be rude. Manager told her she didnt care how much money she and her family spent there and she didnt need stupid people like her in her store. My sister asked her name and her position she said she was the store manager and she didnt care if she reported her. It was her store and she would do what she wanted to. By the way she was anglo and my family is hispanic. The last thing the Family Dollar francise needs is to have someone accuse one of their stores of being prejeduice. The fact that she told my sister she did not need stupid people like her in her store makes me think that is a posibility. We just want someone to take resposibility for haveing a manager that has no people skills. Linda Strumph 6/6/10 Family Dollar, Honeoye Falls, N.Y. June 6, 2010 at 18:35:55 (for exact time) Tonight, for the second time I have been waited on by a chshier (I believe she's a manager)talking on her cell phone; The same cashier both times. This is very unprofessional!The woman in front of me looked totally disgusted and I don't blame her. Why is this tolerated? I cannot be the first person to complain about this. If I've had this experience twice, I'm sure there are others that have witnessed this. I was tempted to confront her and tell her how unprofessional she is. Please address this situation with this particular store. fxy77 6/7/10 Family Dollar in Smyrna, DE is the worst store I have ever shopped at! All the employees including the store manager (excluding only one employee)are the most ignorant people I have ever met! Its really a sad shame because out of all the employees, there is one who is very kind and friendly. I visited the store for the last time today and the customer service skills were very poor. These people won't even help you if you need assistance to find something. I will give some examples of just what I'm talking about. Today, I went to Family Dollar and there was this customer who was in a wheel chair who had a couple of bags. When it came time for her to leave the store, none of the employees would even open the door for her so I stepped out of line and opened it for her. When it was my turn to check out, the cashier rung my things up, bagged them, and told me how much I owed but, after I paid her, she would not give me my bag instead I had to walk around and grab it from the bagging station. The other cashier was just standing next to my cashier gossiping. Worst of the worst is the store manager! How he was able to secure such a position beats me. Most of the time when I go to Family Dollar all I ever see him do is chain smoke outside. The few times he rang me up at the cash register he was very mean, inpolite, and just plain ol' ridiculous! No one ever greets the customers as they come inside the store. I have spoken with other customers at the store and we all seem to have the same complaints. One customer said everytime he comes to the store, one of the employees makes fun of him because he has down syndrome. How ignorant and rude! I am officially finished with Family Dollar! I will never shop again at any Family Dollar especially the Smyrna, DE store! Instead, I will be shopping at Family Dollars' competition - Dollar General store - not only are the employees professional, kind, and willing to assist me but, they are a lot cheaper then Family Dollar! Nicole Brown 6/7/10 2 strikes...you're out! Who needs a third strike to leave this company alone for good!?! As if my mother falling out of a chair she purchased from Family Dollar wasn't bad enough just days ago, yet another bad experience occurs. I'm so frustrated after my recent encounter at Family Dollar store #1379 @ 674 N. Alexander Ave. in Port Allen, Louisiana. My mother who is 63 and sickly visited the store which she patronized often until this incident to pick up a few items before heading home. After paying for her items, she realized she had forgotten to pick up an item so she asked the manager where the item was and asked the cashier if he can keep her bag until she returned. Upon returning to the register and paying for the merchandise, she realized her bag was missing. The cashier said he didn't notice that it was missing so my mom looked out of the door and asked the 2 customers that was still in the parking lot if they accidently picked up the bag. She then returned to the counter where the cashier was to ensure that none of the other employees had moved the bag. Once they realized the bag was gone, she was told there was nothing they could do about it and that she'd have to repurchase the items. When I noticed how long my mom was taking in the store, I went in to find the store manager, Susan speaking in a tone I didn't approve of toward my mother. If my mother left the bag in the cashier's possession, how is the store not liable? It was only $10 of merchandise. While the $10.05 loss was annoying, the biggest problem was how my mother was treated. One would think that given the circumstances, that would definitely be a small price to pay for a valued customer. But then, I guess she wasn't valued afterall. I'll be filing a formal complaint with the corporate office on tomorrow since they had already left for the day by the time we made it home. Susan had apparently contacted the district manager via phone, who asked if we wanted them to call the police for us. It's amazing that stores like Family Dollar still doesn't realize the importance of customer service, with a company like Walmart waiting to devour them. I can assure you that we will NOT spend another dollar in Family Dollar if corporate does not resolve this matter in a way that my mother does not come out on the losing end. As for Susan, I would seriously recommend some management classes. I'll admit that I did speak to her in the same tone that she spoke to my mother and I, which was in an elevated tone, but never should a manager resort to speaking in a disrespectful tone to a customer. And they DEFINITELY do not initiate the hostility. I'm a sane person so there was no problems beyond the verbal conversation. However, in this day and time, you CAN NOT get into a verbal standoff with a customer, as you can put not only yourself in harms way, but your employees and customers. I pray that she get's the training she needs to effectively do her job. More importantly, I hope corporate office does something about this issue. I do not wish for anyone to lose their job as times are hard. But she definitely need to value not only her customer's, but her job more than she does at this point. MsMary 6/8/10 I'm in Shelby NC, and everytime I go in the Family Dollar store located on Lafayette St., ran by a blk lady you can get no help because she the manager is aaaaaaaaaaalways on the phone always. I'm thinking coporate needs to run a phone record check on that one and I bet it's not business. Heck i'm in there about 4days out the week and it's a sad dirty store. AND OMG there is also NO air conditioning in the store so you cant stay in there long because you will be in a pool of your own swet before you leave. I have seen the manager sittin down, I have heard her on the phone complaining of being tired, she's yelled while on the phone about her husband bringing food before.. I mean OMG who does the hiring for Management? Can I get a Job? julia 6/8/10 i really don't know how to reach corporate. they seem to be a seperate entity. i would like them to know ,however, that the new extended hours are hard on my family. i have my mother in law ,91, who lives with me, and my husband is often out of town. my employees rarely get to see their family's . we are haveing a very hard time , trying to deal with these new hours. i would like to see some demographics done. there is nothing but seniors and snow birds in this town, except for summer. if corporate is real and is listening, i hope they listen to this. yours julia 5215 Patricia Erbaugh 9/7/10 I would really like to know why a small store like Oliver Springs needs a top Manager and two assistant managers. Not only that, but my daughter was hired on as part time and promised 15 hours per week, then they give her less than 15 hours and can't even make a schedule out for her to follow because they want to change the schedule every day. Over the pass couple weeks they worked my daughter every day and she was so happy to be making so money to take care of her daughter, then they hire new people and reduce her hours back down to one day for the week and she is very disappointed and upset. So am I!!! Do they really know what they are doing? I don't think so and I think my daughter is being treated very poorly. Because of that I don't shop there. If you can't treat employees right then the customers are probably treated just as bad. j.davis 9/7/10 I want to know how come the store #147 in Northaugusta,Sc can't get no air.Your workers are working in heat. This past weekend the store was so hot the chocolates were melting in the packs.While you was off they were in the heat trying to work.Somebody needs to please check on this problem.If i come in there one more time and the air isn't working I'm telling everybody not to to that family dollar anymore.That's wrong working those folks in heat like that. veronica 9/8/10 dollar store in bayard new mexico I want to report the bad service currently happening at the family dollar store located in bayard nm store #4885 address 1001 tom foy blvd bayard nm phone no. 575-537-3794. On 09-07-2010 two of your employees named teresa and maria or marisya not sure how spelled were very rude and harrassing me folowing me around the store and also harrassing my 16 year old daughter and my 17 year niece. i am very unpleased with this service. they mentioned my purse being too big to carry in the store, its a normal size purse then i made a remark if thats why they were following me and made me uncomfortable and could not finish shopping there were also other customers in the store and teresa one of the employees as i was paying started accusing me of being watched in the store before. i made a remark if i have any criminal charges or what she was trying to say. I then got there names and wrote them down. this was embarrassing and i was humiliated. i know of other people this has happened to and i am wanting to get a list of names from the community that these employees have also done this to. im not sure if this is the department i need to contact but they gave me the name of their supervisor from that store her name is sarah and will be contacting her also. please notify me on what i shall do or who to contact.maybe a suggestion is to send in a private shopper during the time these women are working. Mr. Olen Freeman 9/9/10 Follow up to message of 8/8/10. Called corporate offices after insane,incredibly poor customer service verging on assault by employees at Family Dollar located at 4206 Frankford Ave., Baltimore, MD 21206. Was told that the District Managers for that area were Ed Deckert and Kathy Fritzi, and they would be contacting me. Ms. Fritzi called the next evening while I was out and left a message that she would be calling me back the next morning. She didn't call, so I called her and left a message. Again no response. I have since called and left six messages with no response. Telephone calls always go straight to a voice mail box which doesn't identify Kathy Fritzi, Ed Deckert or Family Dollar. If you're in the Baltimore area, try it yourself, here's the #: 410-733-0046. It's been a month now, so I'm left to believe that not only do individual Family Dollar store employees not care about their customers, but neither does their upper management. Carol 9/9/10 On Sept 9th 2010 my sister and I was in the family dollar store #1861 LOCATED AT 1536 Washington Street West, Charleston WV. We was buying a few things and she had a iPod station that was priced with a family dollar ticket of $1.00 the girl called for management to come up front and a man by the first name of Mark came up and more less said we changed the ticket which we never did and they are located next to the registers when I said I also work in a store and if the ticket is on the item we have to sell it for what it says he went off and said customers get they're pricing guns and change prices all the time. I don't know about your company but the company that I work for if you move you're responsible for taking the pricing gun with you or get fired, he stated that they leave the guns wherever they are working at to go to the registers or wherever needed. I'm not sure but if your company is being run this way no wonder people are changing the prices on items and then the person who thinks it's right is jumped on . Also my sister was loading up her items and realized her pain medicine wasn't in her bag and she said something to him about where her pills was and he told her he didn't care where they where to get out and we are banned front he store by this time I did lose it and I smarted him off. She had her receipt where she had paid for the pills so she went back in and he started to call the law but she went ahead and left to keep down trouble. With managers as mean and rued as he is you won't be keeping customers at this store. Thank You for the attention given to this matter. CAROL Christine 9/15/10 I am sorry to see so many bad post here. I don't shop at Family Dollar very often but the last time I was at the White Cloud, MI store I forgot my checkbook at the register while I was cashing out. I looked for 2 days and was about to shut down my checking account, but I was passing that way again and decided to stop in to see if maybe it was there, and it was!! The clerk that was there said the employee that found it placed it behimd the counter and if I were to come back in to the store to give it back to me. I am glad to see there are still some honest people in the world!! I hope the employees of the White Cloud, Mi store get as pat on the back for their honesty!! Thank you ladies!! Claire 9/17/10 Family Dollar had a coupon in Sunday's paper for $2.75 off of Folger's Coffee, large can. I went to the store in Southwest Ocala on Monday. They had none. I was told to come back on Friday (today) when they would get a shipment. I was there at 11 a.m. and was told to come back later. They were unloading a truck. I went back at 4:30 p.m. and saw the coffee. Unfortunately, it was the wrong product. They said they had sold out. Why advertise and give coupons for something you don't expect to have?? I was not happy. Gerry 9/18/10 Just like Claire, I and my neighbor went to my Family Dollar here in Orange City, Fl. to get the Folgers Coffee with the coupon and they were out. Came back Friday when they got another truck to be told that they get only one case at a time and it sold out in a couple of hours. Also tried another FD in the area and was told the same thing. And to boot, they don't give Rain Checks. Why advertise when you can't provide the product. Unless FD has only a hand full of customers. We are both on a very small Social Security income and that coupon sure would have helped. Tonya 9/21/10 I have never been so upset in my life. I have visited this Family Dollar on several occassion trying to give it a chance. This store is Georgia in Decatur located on Covington Hwy. First thing they have turned me around for not having correct change, because they don't keep money in their draw. I was spending $60.00 dollars and had a hundred dollar bill. That has happen to me on three occassions but they would rather turn away money instead of having change. The next thing they put these prices on their products but when you get to the register they tell you they can't sell it to you for that price. I dont understand what is the point of tagging it then just make up prices. I have started going back to walmart where things are like they suppose to be and in order. I just wish they could try and be better and have more variety like Walmart but I guess you get what you pay for. Jodi 9/18/10 Last week I received in the mail a coupon for the new Gain dish liquid it was .50 cent off and there was a scratch off game that said if you scratched off one of the products on the coupon then you would get an additional .50 cent off that item key word additional that would make it $1.00 off. So it only took off the .50 cent so I showed them the scratch off game and they are trying to tell me it means that i can use the coupon for .50 they were arguing with me for 15 minutes I was so angry not about the money but they were making me look stupid in front of the other customers I work in customer service and if I ever treated anyone that way I would be in so much trouble. This was at the Spring Garden store in Pittsburgh Pa 15212 and I saw in an earlier post about the hours this store their sign says 8pm they close at 7:45pm so they can walk out the door at 8pm they need new employees ones without attitude and maybe they should talk to their employees about their appearance because having someone argue with you with no teeth is pretty gross. BLT 9/13/10 I recently purchased the Family Dollar Automatic Dishwashing Gel and it ruined my dishes and my dishwasher. RUINED! My dishes are covered in this white powder that will not come off with an SOS pad! My dishes no longer clean. I tried using a dishwasher cleaner but it didn't do anything. As far as I am concerned Family Dollar owes me new plates, bowls, glasses, pots, pans, utensils and a DISHWASHER! This one products has ruined $1000 worth of my property! NEVER EVER BUY THIS PRODUCT! There's a reason it has a 100% money back gaurantee because it doesn't work and should never be used to clean anything! bob 6/10/10 I happen to work at a Family Dollar store and after reading the comments on this page I feel the need to make my own.We see hundreds of people walk through our doors everyday.And for the most part people are very friendly.on the other end thou some are not,we focus on making every customer feel important at least in my store,but we also get customers who try to take advantage of this.We work on average six days a week and are limited in payroll.We try to greet every customer with a hello and a smile, how hard would it be to expect the same things back from our customers and for the most part we get it.No one should be treated with disrespect and just because we have a name tag on doesnt mean we are not human and dont deserve the same respect back.I have had customers children pea on my floors,and not say anything,a customer crap all over the floor and wall and not clean up after themselves in my restroom,and a customer crap her pants and proceed to walk throughout the store leaving a trail everywhere she went. so the complaints work both ways, so maybe if we would all be not so selfcentered maybe treating others the way you would want to be treated the world would be a better place. Barbara Oree 6/10/10 I went into the Family Dollar store in Hill Top Plazza, in Clovis, NM 88101. and the store MGR was checking me out, and she never has a smile , and she told me my amount, in a very rude way. I did tell her a few things, and she not once had the guts to look me in the eye, I told her I will never come in this store again. I don't get it, sometime these people are nice, but then that stupid MGR is always the same. Don't you guys have a district MGR, who stays on top of things. Barbara Oree Piper Accettella 6/11/10 We live in Lawton, OK. and live just around the corner from Family Dollar on Sheridan RD. and have been going to this store for over a year now,and everytime we go in the store clerks and mgr.stand around and do nothing.They leave boxes unpacked just sitting in the isles so you have to go through a maze to find anything.We go in there and there are boxes of stuff out from two truckloads before. They just hang stuff on the wall and the price says one thing but when they ring it up it's totaly different.The employees are rude and sloppy not only in the way they keep the store but in the way they dress and present themselves.We have talked to the district mgr. and it did no good.When we went in the store today,we found out we were banned from the store for arguing with the mgr. about the price on the phone!!!.She told the district mgr.(I don't know if I can legaly put his name on here)that we were cusing her out and she wanted us banned.So we found out today that this district mgr. does not care about his customers,the way his stores look, or how his employees treat their customers. I really would like to talk to somebody in charge and who cares about how bad people are treated at this store and the image they are giving all of you're stores.Please contact me at cody4506localnet.com And just so you know,we are not the only ones having serious problems with this store.Thank you and have a blessed day,Piper Accettella. PS.We talked to the district mgr. by phone and he lifted the ban,but unless something is done we won't go back,and we do spend alot of money in that store.But we can drive a little further and go someplace else. Lynn Kathcart 9/3/10 The Worst, cashiers and managers, when they finally get a good manager in there and the store starts to finally look well kept, they fire them. Shame the company does not have classes to train the cashiers to have common courtsey, in the Monticello NY store its the worst, I will stop going there and go to the dollar general they are nicer and cleaner and now cheaper, WOW, finally some competition. Leita Gimler 9/4/10 Store manager belligerent and possibly racist. On Saturday, September 4th at approximately ~2:30 pm, I entered the Family Dollar store (store # 4310) located on 42 Windsor Ave, Vernon Ct 06066. Upon entering the store I proceeded to get a basket for my intended purchases. All the baskets were dirty and as I searched through the stack for a clean one I noticed a gentleman (store employee- Ronald) by the register watching me. I made a comment that the baskets were dirty. He then commented that "this is a store what else do you expect?" I did not answer to his comment I just walked over to the far right section of the store towards the baby items. While I am in this aisle, he started making comments that were inappropriate. He mentioned things like "what do these people in this town expect from me", "when they go to the supermarket are the trolleys clean?", "I hate this town and these people that come in here" etc amongst other rude comments. After hearing this I went over to talk to the employee and he started getting belligerent and stated that he did not need this job and I commented back saying that if it were not for the customers, he would not have a job and he stated that "oh yes I would." I told him it was inappropriate to talk like this in front of customers and to me. His attitude did not change and he continued to display his inappropriate behavior. At this point I walked away and another customer agreed with me that his behavior was not appropriate. Feeling frustrated I left the store and went to leave, but I decided to go back into the store and get the managers’ number. I went to the cashier (Maddie) and asked for the manager’s name and number, she proceeded to tell me that the belligerent employee I had just had the issue with was the manager. I could not believe he was the manager acting in that manner. I asked her for his last name and she told me she did not know his last name. So I went over to Ronald himself and asked for his last name, and he refused to give me this information. So I left the store. I called back the store after going home and got Ronald on the phone, I asked him for his district manager’s number and he told me quite frankly that he was not going to give me his district managers number and then he hung up the phone on me Chris Allsteadt 6/11/10 It would be nice to get my reimbursement money sometime this year its been a month ?????? Katrina Smith 6/12/10 Donna was very rude, agrumentive, had no desire to do her job. She provided the worse service that I have received in awhile. When I walked in the store she didn't speak and no one was in the line. When I finished shopping and it was time to check out for what ever reason your system would not take off the amount of 1.00 off the 2.00 toothbrush asked her why and thats when stated don't know why i just work here. I asked for the number of the corporate office so that i could make my compliant she refused to provide, as well as was told that i could contact whom ever it dont matter to her. She spoke like she owned the store and couldnt lose her job or no recourse would happen to her. Even as I was leaving out the store she was still arguing to get the last word. I really don't appreciate being treated in such a manner, when i told her that she was beng rude her response was that she could be rude if customer is being rude, I whole heartly disagree with that and told her that she needs to be more professional, regardless of the situation. She felt that I was being rude because I did not want all household cleaning products in one sack along with everything else that i purchased. Also she had a problem with rapping candles in paper so that they would not break on the way home. I can be reached @ 8176837768 VERY UPSET AND DISAPPOINTED WITH SERVICE RECEIVED!!!!!! 7/12/10 mitzie 6/13/10 absolutly the rudest employee. i cannot beleive they keep her around. after my experiance today there i will take my business to dollar general. i am talking about the store in moab, utah. ruby 6/13/10 I go to this store (Illinois/Westmoreland,Dallas,Tx.75211)occasionally,I have acquaintances nearby that I visit 2x a month.Two of the last three times thet I've been to this store , I have been verbally abused by another customer (same customer)for no reason.This customer has caused a problem both times with an employee there, when no problem exists! I asked the employee today,shouldn't he make a complaint to the police. He said they have been told by corporate to tolerate this particular customer,because she is making lots of problems and saying that they discriminate aginst her! If I would have had time,I would have called the police myself! I am concerned that there will be a tragedy one of these days ,triggered by that person. Looks like she's trying to find a reason to sue Family Dollar!! Yetta Stevens 6/14/10 I shop often at the Family Dollar Store at 2311 Argilite Road, Flatwoods, KY 41139. The store is clean on the inside, merchandise is displayed nicely, and the clerks are very polite and helpful. BUT the outside of the building is always dirty, trash litters the front and dirt is on the walkway. It would only take a few minutes to clean this mess up. I have never seen the exterior in a clean state. Please ask your employees to present a better store front to the public. Charles P. 6/18/10 Store #4367 on 06/14/2010 at 11 AM. As I was being rung out by a tall, thin young man, he barely mumbled something to me and I said,'Excuse me.". He flew into a rage and shouted the amount at me. Are your cashiers so ignorant that they cannot speak clearly the first time? Usually they are polite and wish you a good day. After his tirade he didn't even answer me at all. I have no intention of patronizing a store with such an employee there. Sandy L. 6/20/10 I want someone at the corporate office to tell me why there is no air conditioning on at store #6829 in St.Louis? Customers are hot in the store. The temps out side were over 90 degrees. Now you know that the temps inside the store were well above that. We will protest that store because there are blacks working at that store. They need to get a lawyer and sue. ben r 6/21/10 i was charged 5 cents deposit for a product that does not require a deposit in the state of mass.when i told the cashier that there no deposit on this item and it was against the law. he argued with me.after other people in the store got on my side, he gave me my deposit back, so people check your slip and make sure your not being charged a deposit on items that don't require one Julie F 6/22/10 The managers in Norwood Mass are rude, abrupt and unprofessional. They advertise things on sale and when I bought it they said NO you pay regular price and they snatched the ad from my hands. The Manager Harris said that he will send me replacement in the mail and he never did. I also went to return things , brand new, never used, with reciept a week later and they took money off because they didn't know why. I will be waiting for a response and if not I will take them to court and then they will learn there lesson. Sandra 6/22/10 I had a really bad experience in the yonkers NY store today and want to bring it to your attention. I am a faithful Family Dollar shopper but will never set foot in your store again. Today i was asked to leave a bag containing a sandwich and a juice at the front of the store. I explained to the guy i didn't feel comfortable leaving my food while i shopped. He didn't say anything but followed me the entire time i was in the store. As i was leaving the store he grabbed my bag and told me i had to empty the bag. I told him he didn't have to grab my bag as i would not steal from his store. He then called over another employee who was very rude and disrespecful, even becoming racial as she made fun of my Barbadian accent and told me "this is America." I always shopped this store even though the staff was aways very unprofessional. After my experience today i will find somewhere else to shop, and tell anyone who would listen how i was treated. I hope this will be addressed as i will be awaiting a response. Thank you. n/a 8/24/10 My son works in a family dollar. Not that the store is poor but one manager inparticular needs a quarter to buy herself a personality. Two of the really nice Managers just quit, probly tired of her! I won't bother saying what store or her name because this sight as stated at the bottom of this page is in no way afilliated with Family dollar. Most people writing in want a response from family Dollar corporate. You will not get one here. Someone was nice enough to provide the Corpoate phone number so here it is. 704-847-6961 Hope this helps. I'll repost it every so often. Adrian Michigan 8/24/10 WOW!! And I thought our store was the only one. I just cannot understand how this company can get away with these types of practices. I witnessed an assistant get set-up by the store manager. She took out $35 from the deposit and accused him of trying to steal it. Then she started cheating on her husband with a customer. As the relationship continued he was calling the store and calling her cashiers and assistant managers his HOOKERS and his WHORES. Even went so far as asking to see and play with there breasts. Eventually her assistant contacted her DM and reported her reckless behavior. Guess who got fired? The assistant is now considering a lawsuit.. I personally was terminated because the store manager left her deposit out of the safe. I too reported it to the DM. When the store manager returned the following day I was accused of setting her up. After providing clear evidence of my innocence I too was terminated. After contacting the DM, she said I quit. I personally think these managers in all levels of family dollar are tought to do these types of practices, they don't care about there employees. It isn't FAMILY this company thinks most about, it's DOLLARS, bottom line. They don't care about the customers, this store manager says ALL customers are shoplifters. Top down this company is a FRAUD. They pretend to have policies in place to protect there workers when really it is just a way to keep there practices hidden.... If you currently work for family dollar, find a new job now. And what ever you do donnot call the help line or you will be next. Bonnie Hall 8/24/10 Store is at 355 South 600 East.Provo,Utah...Phone number 801-373-0131 I have been going to Family Dollar for years...I bought some Cascade dishwasher soap and it left scum all over my dishes. I took it back with a couple of the dishes and utensils with me and spoke with the Cashier Ro "Chelle" Davis. She was so rude..Instead of saying I'm sorry, she actually went down the aisle to find a flashlight to shine inside the box to see what amount had been used...arguing with me and telling me to be quiet. I told her that her attitude was so ridiculous, that it wasn't worth the money that I paid, to stand and argue with her about the situation..I walked out and will warn the people I know to stay away from there until she's gone...otherwise, I've had good experiences with Family Dollar and will continue goiong to the Santaquin store where they know how to treat customers...This gal said her job at Family dollar was just a "Family Dollar" job, anyhow, whatever that means.. gail gaither 8/27/10 please do something about the pace when the lines are long especially your stores in queeens ny union turnpike #4255 and the store on jamaica ave in hollis 196 st.its always a long line with one cashier your staff tells the customers that the company has cut their hours but if thats the case why can't the managers roll up their sleeves for a short period of time to speed up the process its all in a days work.Why have customers complain and threten to take their business elsewhere.This is not the south ny is a much faster pace most all the cashiers are new and learning and may need a longer orientation.I believe in,take the initiative if something needs to be done and do it the outcome will be better.Please do something about this matter.Thank you Ned Braun 6/23/10 I recently purchased several cans of your Automatic spray air freshner refills for my Lysol Air Freshner unit. Come to find out that the can is not tall enough as the plunger that comes down to depress the nozzle at the top of the can does not come down far enough. So what I ended up doing is drawing a circle using the bottom of the can on top of a piece of 1/8" of carboard and cutting it out and placing at the bottom of the canister as it sits inside the unit and IT WORKS!!!!!Just thought I'd let you know. Thanks Ned Braun PH#1-614-759-7935 PS: Your products are great and very reasonable in price!!! Customer of Family Dollar on Telegraph & Wick Road in Taylor Michigan 8/22/10 Your employees are great and very helpful. I have a major complaint about the store. How can you make your employees work without proper ventilation. They have to work with 90 degrees weather outside and no air conditioning inside the store. I don't know about Corporate i am sure they have airconditioning. But being inside a store with the weather being that hot no wonder you have hardly any customers. They are not comfortable in a hot store. And the employees I am sure are very uncomfortable also. When you have employees that are not being taken care of while in one of your stores, seems to me that they should come first and be comfortable while working. Not only the employees but the customers also. Customer service should be first priority that means making sure the customers like being inside a store and not have to complain that it is too HOT. Just wonder what Corporate will do about the situation. Maybe if things were taken care of your profit would accelerate and not decline. I noticed that this isnt suppose to be used to contact Corporate Offices so how would I get a hold of them to let them know of this issue??? Barb in Tyrone, PA 6/24/10 Just wondering if it might not be a good idea to let people know that you do address these issues that are listed here. All I see is complaints with nothing to say that the situation was investigated or addressed. As a stock holder, I would be pleased to at least see a date that the issue was addressed, investigated, and resolved. If not, I just assume that nothing was done besides giving people a place to gripe, which in turn, makes me want to avoid the store. We have both a Familly Dollar and a Dollar General in our little town and the competitor has extended hours as it is. As an investor and a customer, I would like to know that these complaints were indeed, being addressed. Thank you. Deborah Daniels 6/25/10 The store on Veteran's Memorial in Houston, Texas a/c units were stolen and this company did not purchase new units for the employees but made them work in the heat until the store manager fell sick from heat exaustion. This company has not provided them with security which they obviously need because of the many store robberies that have taken place. This is a national company that has very little regard for loyal employees who risk their lives in many ways to work for them. B. Hall 8/21/10 I just received the worst customer service at store # 5790 Jacksonville, Florida. My clerk was very rude after I could not find a sales paper that I inquired about (there was an advertised coupon for an item that I was purchasing). She simply pointed in the direction of the I should walk and said aisle one. Well after I could not find the paper, she loudly exclaimed "unbelievable" as she walked over to the stack of papers. I said. Ma'am you said aisle one, however NONE of your aisles are numbered. After all of that, the advertised sign was wrong and she did not apologize for anything. My background is a BS in Merchandising, five years in Retail management and four years in Retail Buying; so I know POOR customer service when I receive it. I have never experienced this level of rudeness, and I will never shop here again. Thank you. clint o'callaghan 8/22/10 I see all these bad reviews all over the internet but what are the head management of coorporate doing about it? Seems to me absolutley nothing! today i went to family dollar on fondren (houston, tx, 77035), a big fat ugly manager with a bandade on her neck trying to cover up a hicky (so profesional,), was so disrespectful to her employees barking at them like dogs! then i said is that necesarry for you to talk to them that way because that is just so rude and uncalled for. Then she got a mouth on me started to yell, curse at me with an attitude telling me to leave HER STORE AND TO NEVER COME BACK! lol, believe me not only i wont go back but im going to report her in that store little does she know i spend about 250.00 dollars a month there 3000.00 a year and i will take my business elsewhere. what is up with familydollar and mcdonalds lately do they not know how to show good customer service cause without us they dont have a job! why do they keep hiring these ghetto people with no class and disrespectulnees and yet don't do nothing about it. dont take my word for it obiviously i dont see any good reviews about family dollar at all, Elizabeth Pons 8/2/10 famely doller need to hire more professional manegers who really love they jobs the one on Farmigton ave on Hartford ct is the woes't if u ask for somthing he always said's we dont,have it and you are looking for something else and u find what u ask him for,the store is a mess the floor felty and he won't arner the sale tags he is a mest as a manerger, Yolanda clark 8/2/10 I just moved to cleveland tennessee and every family dollar store up here say they can't give back money from a customers debit card. In chattanooga tenn every dollar store i went to givees back money on the debit card. Family dollar in cleveland tn its 2010 grow up! Get a better life! Yes i am black and every cashier is white. They never let me get money back on my debit card. im sick of this. CAREY IN PALMETTO GA 8/3/10 YOUR STORE MGR IS THE MOST UNPROFESSIONAL THAT I HAVE EVER SEEN. I WAS IN THE STORE ABOUT 3 WKS AGO ANDI NOTICED 3 BOXES Of DENTURE CREAM OPEN, I TOLD THE MGR. I WAS BACK IN THE STORE THIS WK AND FOUND THE 3 BOXES STILL ON THE SHELF, I TOLD THE MGR ONCE AGAIN AND HE TOLD ME THAT HE WASN'T GOING TO REMOVE THE BOXES. I ASKED FOR THE DIST MGR NAME (BEN) AND NUMBER. AFTER RECEIVING THE NUMBER I CALLED AND LEFT A MSG. I HAVE YET TO HEAR FROM HIM. I AM WONDERING WHAT THE HEALTH DEPT SAY ABOUT OPENED CONTAINERS STAYING ON THE SHELF. I WOULD LIKE TO DISCUSS THIS FURTHER WITH YOUR CUST SVS PEOPLE Fed Up 8/4/10 Is there anything less than 1 star? I work for Family Dollar in Houston Texas, I HATE IT!!! over worked and under paid is an under statement. 12 hour shifts, no breaks, no lunches, no raises, no days off, flex schedule my... well you know. I REALLY hope someone calls me for an interview soon. Good Luck to anyone who works there, I feel for you, I really do. Stacey from Chicago 8/18/10 I went into store #6642 on 8/18/2010 @ 15:49 in Chicago and the check-out line had 1 cashier and 10 people waiting in line to purchase their items. After waiting in the check-out line for 5 minutes, I asked the manager (Vince) if another line would be opening anytime soon, his response was "this is all that we have for the remaining of the evening." I expressed my dissatisfaction with his response and after observing that it was himself and another employee in the store and no one was willing to open another register to help expedite the customers with their purchases. Finally Vince opened a registered and assisted 3 customers and once again closed his register and went the opposite direction of the customers waiting in the check-out line. This type of customer service is unacceptable and needs to be addressed. Poor Customer Serivce!!! 8/4/10 Ok I understand that people want to go home when it comes to closing time. But Seriously when there is still 5 minutes left before close you DO NOT tell a customer they can not come in and grab what they need. All I needed was a couple of gift bags and I need right where they were. I was not going to get anything else just the gift bags. The manager had the balls to look @ me and my husband and tell us that they close in 2 minutes and that they can't help us. I am sorry but I am a manager for a HUGE company and it is part of our job and good customer serivce to take or help anyone that comes up to us just before close. I really think that is poor customer serivce on the managers behalf!! The store is #4964 in Grand RApids Michigan. Mr. Olen Freeman 8/9/10 Family Dollar Store, 4206 Frankford Ave., Baltimore, MD 21206, 8/8/10. Yesterday, Sunday August 8, after late mass I walked over to the nearby Family Dollar store listed above at about 3:45 p.m. to purchase some items for my vehicles. We shop there 3-4 times a week for small items and cleaning supplies, as they are close by and generally inexpensive. I selected two items and got in line. There were 17 customers ( I counted) ahead of me and one cashier open, though there were three employees behind the counter. As the line continued to grow behind me, and showed no signs of moving forward, several customers ahead of me began asking the other employees behind the counter if they were going to open the other lane. Their questions were ignored, despite repeated inquiries. Finally, the two non-working employees announced loudly that they were going on break and left from behind the counter. There were many sighs and mutterings from the frustrated customers in line. At this point a young man immediately in front of me drinking a large bottle of Energy drink stepped out and walked behind the cashier's desk. After some protracted discussion involving an exchange of curses with the other cashier, he announced that he was opening the other lane. He was white and appeared to be about 14 years old, though I suspect he was several years older. About half of the now 20+ customers got into his lane. He spent another several minutes fumbling with the register and exchanging choice remarks with the other cashier. Finally, he opened for business. He seemed to have a difficult time ringing up and scanning products.As he was making change for his first customer, he decided to re-stock the small change drawer, despite the fact that the compartments were visibly full of coins. Rather than crack a roll of coins and dump them into the drawer, he unrolled them like Lifesavers and dropped them one-by-one into the compartments. I began to have serious doubts about his basic cognitive faculties. As the line crawled forward far behind that of the other cashier several customers left the line to go and get additional items while their purchases were being rung up, causing further delays. The customers immediately in front of me stepped out three times during their checkout. When I finally got to the front of the line I asked the young cashier if it were store policy to encourage such behavior. He replied," It's not my fault, if you don't like the service here you can go someplace else." I informed him I would do just that, and asked to speak to the manager. The other cashier, an older, heavy-set white women with bleached blonde hair said she was the manager. I told her of my complaint, and she said, "Well, that's why he's not the manager." All the while the young male cashier is continuing to heap abuse upon me, calling me a liar and telling me to leave. I asked again if this is the way management allows customers to be treated and was told again," I told you, that's why he's not a manager." I asked for her name, the employee's name and her supervisor's name, she refused to say and told me, " You're trying to get me in trouble." I called the corporate office today. I will not shop at any Family Dollar ever again. Brent 8/17/10 I was in store #7803 Norristown PA. I will not go back to this store. The manager was rude and treated me like no one should. I was charged twice for a $3.50 Item. I called that night as I could not make it back. I was told to bring in the receipt.. the next day I left work early, as I am a retail store manager myself, took the receipt in, and was asked where the product was. I wasn't told to bring the ONE that I was charged for twice in. For $3.50 I had to go to this store twice, treated like an idiot and waisted more then I got, but did it for the principal of it. I won't go back to this store. maybe not the company there are a lot of options out there. Deborah 8/18/10 FAMILY DOLLAR-3560 E 118th St. Chicago,IL.(East Side) I purchased 13lb bag of cat food, 14lb box of cat litter, 12 cans of cat food & other misc.items...after checking out they REFUSED to let me take my shopping cart out to my car which was parked across the street. They are in a mall. The Manager stated "They get stolen" I have Osteoarthritis & I managed to get these items in my cart while shopping OK but didn't think I'd have to carry to my car. Will not shop there again. Manager-She was very rude. Told me to call Corporate Office and tell them to give her more Carts. I guess the 12 they had wasn't enough. Doris Hopgood 8/11/10 Family Dollar in St. Louis Mo Store# 1793 3636 S Grand Blvd on 8/8/2010. I purchase several Items.The cashier place my bags on the fllor until she completed the transaction. My grandson was checking out behind me, and a customer was complanting behind us. So I left my bags. I did not receive my receipt,so I call the next Morning and talk to the Manger and advised him of the problem. I went to the store that evening. The Manger was gone. they had all of my merchandise there except 1 Item. They told me I had to talk with the manger. I call back the next day, while talking with the manger he put some one else on the phone. I ask her why he put you on the phone when you telling me I need to talk with the manger. I ask to talk back to him she advise he left the store. They ask who was the cashier, I gave the the time I check out 8/8/10 at 11:53am. They told me they dont know who was work then. I'm very upset, I have lost money and merchandise. I describe every Item I purchase. Name of the Item, scent and color.Im upset because the manger is not trying to help me. The way family dollar is set up a customer you can't see your bags. So I'm sure other customer has left there bags before. The cashier should put the bags on the counter not the floor. I hope Corporate can help me redeem my money or merchandise. D. Bates 8/12/10 I think that family dollars need serious help in how there stores are run. Letting someone run in and grab your bags as you are paying for them and running out the store and refusing to call the police is sicking. That is what happened to my handicapped friend. She was paying for her stuff when a lady ran in grabbed her bags and ran out. THEY would not even call the police for her. It is like it was a set up with the employees. Come on now the corporate office can not even return a phone call. This woman used her last $25.00 to buy what she needed and walked out of the store with nothing. They had no problem keeping her money and refusing to call the police. NO HELP WHAT SO EVER FROM THERE EMPLOYEES... What a bunch of loosers family dollar hires. I have even told them that I was going to contact a news channel to let people see how they treat there customers. I WILL NEVER SHOP AT FAMILY DOLLAR EVER AGAIN AND I HOPE OTHERS FOLLOW BEHIND AND STOP SHOPPING THERE ALSO. They DON'T care about there HANDICAPPED CUSTOMERS........... This store is in AKRON, OHIO JOE ANN STATON 8/13/10 THE STORE ON PHILADELPHIA RD IN BALTIMORE, MD IS ONE OF THE CLEANST STORES I HAVE EVER SEEN. I THINK THE STORE MANAGER NAME IS JODY anonymous 8/13/10 Hi,To you ALL! I AM PRESENTLY EMPLOYED AT FAMILY DOLLAR AND I HAVE TO BE THE FIRST TO SAY THAT MANAGEMENT IS VERY POOR...AND THE COMPANY DOES NOT LOOK OUT FOR THERE CUSTOMERS NOR THEIR EMPLOYEES...IT IS A SHAME FOR THIS COMPANY TO HAVE A BIG ORGANIZATION ALL AROUND THE NATION. AND IT IS SO POOR AS FAR AS THEIR MANAGEMENT. AND FOR THE STORE TO NEED MORE ASSOCIATES AND THEY WILL NOT HIRE MEN. THAT IS A CASE OF DISCRIMINATION AND THEY KNOW THAT AND STILL DO NOT HIRE MEN SO WHAT DOES THAT TELL YOU... ALL THEY CARE ABOUT IS THE STORE MAKING MONEY THAT IS IT...I SEE THAT THIS SITE IS SUPPOSED TO GIVE THE CORPORATE OFFICE NUMBER FOR COMPLAINTS OR CONCERNS BUT THERE IS NO NUMBER LISTED I WILL GET IT RIGHT NOW AND POST IT SO YOU ALL WILL HAVE IT.Family Dollar Corporate Office | Headquarters 10401 Monroe Rd. Matthews, NC 28105 (704)847-6961 I really hope this helps you all !!! Lisa L. Burton 8/16/10 I recently quit my job at a Family Dollar store #4542 and working there had been the worst three years of my life. I worked hard and efficiently and received no acknowledgment for anything. The customers often said that I was the friendliest cashier they've dealt with--my manager April Jones was very rude to the customers and towards her employees. I worked for $7.40 an hour and never received a raise that I had earned, I was unable to take any breaks--none of us were--and there was not enough employees to do the necessary work and so it was thrust upon me and the one assistant manager who was usually working with me; very dangerous for us closing at night. I was promised a promotion twice and nothing. Upper management cares nothing at all for their employees and quitting that job was the best thing I ever did and I don't feel bad for not giving two weeks notice. They don't give you two weeks notice when they fire you now do they? A. Arceneaux, TX 6/28/10 On 06/27/2010 around 4:20 p.m. my mom and I visited the local Family Dollar near her home. Normally we are greeted when we walk in, but this particular cashier name Martha did not even part her lips to greet, or even give eye contact,it's not like she was busy. Once my mom got all of her items together and went to the counter Martha was engaged in a conversation with another employee in which she continued to talk while ringing up mystill did not acknowledge her, but continued a conversation with someone else while ringing the items up. This was not only rude, but unacceptable when you are spending money. It's customers like my mom and others that allows this young lady to even have a job. How hard is it to speak to someone, or even be courteous. Are you guys employing dim-witted people? Please help me get this resolved. I hope someone speaks to her. The manager Mr. Royce sure actede as if he did not care and rushed me off the phone. They all should go to a CUSTOMER SERVICE CLASS to get re-trained. A.Arceneaux 832-887-9531 mister dee 6/29/10 jeers to the family dollar store in salt lake city at 855 south state st for being a hateful and discriminating business...and the manager--a former crackhead named charlene who harrassed a street vending cart business owner to the point that they chose to move to a new location and start all over again rather than endure the daily belittling and harrassment--which may be illegal...i will never shop at any family dollar store again and will tell everyone i know...and so on...you know how word of mouth spreads bad news...one would think that family dollar would support any and all business owners as hard working people like family dollar should be but one is always surprised...i really hope this gets out to the media to the point that the entire family dollar corporation is forced into public apology... Leroy 6/29/10 The store on west edison in tulsa locks the doors at 8:45 every night . Always hear the manager complaining about having to do anything besides standing by the registers even if the line is very long . Janet L. 6/30/10 The side of the Family Dollar on Gallatin Avenue in Uniontown PA is the view from my front porch. Pigs run this store. The weeds are knee-high and no one does any outside maintenance. It's my understanding that there is no money for this type work. The workers must account for every minute they spend on the clock. Please! This corporation can't afford $20 a week for routine weed-wacking and sweeping? ladyhawk2u 6/30/10 This is a different complaint about Family Dollar. I am a concerned mother of a family dollar employee. I applaud the FDS for trying to give jobs to the community, but not at the expense if one our children lose thier life. I have been in a couple of your stores before my family member became an employee. On those occasions that I frequented your FDS, most of the shelves had little or nothing on them. I was very upset about this and couldn't understand what was going on in the store. My family member has since been employed in your stores and on my visits to your FDS where my family is working, I observed people coming into your stores every minute on the minute just out-right robbing the store of your products. My concern is that you have put these stores in the heart of the Ghettos of Brooklyn, NY with no security system in place. Your employees are literally fending and fearing for their lives. My family member was attacked by a thug robbing your store and had to call the police. There is so much the police can do if the thugs have done their damage and left the store. I want the Family Dollar Corporation to know that if they don't take heed to these violent actions against their employees, I will take action against FDS. Our children don't need to lose their lives unnecessarily protecting themselves or your products from the thugs in these ghetto stores that you have created. I will be sending this comment to the NYS Attorney General and to the "NEWS" stations in New York. PUT SECURITY IN YOUR STORES BEFORE IT'S TOO LATE. Your stores could be alot better managed if your employees are working in a fearless atmosphere. I am starting my crusade today because I fear for my family member and the employess of your dynasty. Sandra Gilbert 6/30/10 I live in Cornell, Wisconsin our Family dollar is the best. It really helps to shop there as the prices are lower than anywhere else in Cornell. We are a small community and don't have big box stores like walmart etc. The Family Dollar even takes food stamps which helps out even more. The manager there Renee she is very friendly and makes a person feel great when they come to her store. The people she hires are also great. I have nothing but nice things to say about the Family Dollar. Nicole 7/1/10 I recently went to the Family Dollar in New Bedford Massachusetts and the manager was very rude to me. She was also rude to my children!! I work for a living and pay my taxes and I should NOT be treated like a pile of garbage. I am always complimented on how well behaved my children are and I make sure they are on their best behavior when going anywhere. She walked up to my children and told them that this isn't a theme park and they needed to be left at home if this is how they behave!!! My youngest is 5 and my oldest is 11...she should have talked to ME not to my children if she had a problem. Also she came up to me and stated my children messed up one of her shelves and that either I or my children needed to go fix it...I know my children didn't do it they were with me. Also who is she telling me I need to go clean something up that she gets PAID to do!! I usually shop here a lot and I think from now on I'm just going to find another store. Mark Shogan 7/5/10 Virtually everything that my family has purchased at Family Dollar has been good. What I have found frustrating today is the job application for a part-time clerk job at Family dollar. The 24 pages of redundant and, in my opinion, stupid questions really upset me. I feel as if I took a psychological profile, or filled out an application for "Shrinks Inc!" How in the world do my answers to these questions affect my ability to work? Along the same lines, how does my credit rating affect my ability to work? Perhaps if I had a job, and could pay my bills in a more timely matter, my credit wouldn't be so bad. The whole application process has left a somewhat sour taste in my mouth. I am a mature adult, not some 16 year old punk who would steal you blind. Although I would consider working for you, this process has really left a sour taste in my mouth. ---Just a thought. As a teacher with many years of experience, I was never asked any of these ridiculous questions on any of the applications for teaching that I have ever filled out, including the ones that I have filled out in the last few months. Sincerely Mark Shogan Tammy Reed 7/6/10 I have a hard time shopping in the Family Dollar in Burbank, IL. The staff is courteous but that is not the problem. The problem is the lack of air conditioning. It is over 90 degrees outside and the store has no air. I was told by the manager that there is a work order. The air has been out all summer. How long does a work order take to fill? I feel for the employees that have to sweat like pigs and still be polite to the customers. A hard task to complete. This has to be unsafe for employees and the customers. n/a 7/6/10 Family Dollar store on Airport Road in Allentown PA The Store Manager parks her car right in front of the door every time she is working - this should be reserved for customers. It gets even worse she has a hat in the back window with a skull face and two hands with the middle fingers up. So every person that walks into that store gets to see her display. I think a firing is in order for her. Where is the district manager that oversees this store? Mary Jo Prado 7/8/10 I bought cotton swabs from a Family Dollar Store in Essex,Maryland @ the Middlesex Shopping Center. They wouldn't take them back because I didn't have a receipt. I was trying to return them because they are VERY UNSAFE. The cotton tip of the swab falls off when you try and clean your ear.(Luckily we were able to retrive it but it could have been distasterous). Also the stick of the swab is so flimsy that it bends and could possibly break. They are very dangerous. They need to take this product off of the market!! maryjoprado at comcast dot net Mayra; New York 7/8/10 Wow incredible I logged onto this site to find out the Corporate Headquarters Address to mail in a complaint along with a phone call that I made and to my surprise I found numerous complaints about Family Dollar similar to mine. Rude employees, bad customer service, etc. Being that most of the reviews on this site are complaints, It makes me believe this type of behavior has gone on for a long time and not been addressed.ARE THE CUSTOMERS NOT IMPORTANT TO FAMILY DOLLAR. And more mind boggleing his type of behavior seems to happen in many different states. How Can all the employees have the same type of maneurisms and how can a corporation like Family Dollar allow such disrespect towards their customers to take place? I think we should all take a stand and report them too the Better Buisness Beureau. I sure am and I am going to the news also. Someone has to take a stand. Mary in Dallas 7/10/10 I had the honor of returning something to FDS in Dallas, TX on Fort Worth Avenue and had the pleasure of dealing with the rudest cashier I had ever dealt with. She really didn't know her job and when I asked her for my original receipt and credit refund receipt she gave me an attitude. Didn't really have any customer service skills. I will never go there again. Sonja Hubbard 7/14/10 On Wednesday 07/14/2010 I Enter the Family Dollar Store located at 300 Pace Blvd, Pensacola, Fl 32501 Store # 5858. I search the store looking for an extension cord, because I was new to the area I preceeded to the front to ask for assistance, I noticed two people behind the register, one was ringing up customers, so I politely said to the other young lady excuse me please, I thought that she did not hear me, so I said excuse me, she turned to the cashier that was busy checking out customers and said to her "Answer Her" So the young lady that was busy ringing up customers stop to give me the location of the item. Once I located the item I went to the register to purchase the item the rude lady was walking out the door, I asked the cashier for the Manager she told me that the lady that just walked out the door was her manager, so I asked her for the name of the General Manager, she then told me that the same lady was also the General Manager I then asked for her name in which I was inform that her name was Ms. Ellen It come down to this she was rude,and unprofessional and did not give me the customer service that is due to anyone that patronize any retail establishment. I feel that General Managers are no better than a cashier when if come down to good customer service, I will never shop at this store or any other family Dollar Store, was always taugh that first impression are lasting. Sincerely, Sonja Hubbard brownsugasonja@yahoo.com Bubba 7/16/10 I have gone into the Family Dollar on Pass road in Gulfport Ms. Both times I ignored by the only working employee. I had gotten my products together and gone to the check out the woman was not at the counter both times. I had to hunt her down and get ther to come tot he check counter, on the first visit as soon as we got to the counterI man walks in and asked her where the mops are, she just walked off and took him tot he back of the store, with standing in line...I left. My second trip there I got my products and the clerk was not at the counter, Isearched the WHOLE store, a second couple was in the store and as I was "standing inline" I should have been the first to check out, but NO she took them first. Common theme here is I am white and the clerk and other customers are black. Kinda feels like that Family Dollar does not service white folks. saltymadd. 7/20/10 FAMILY Dollar-store-4360. I had a very bad encounter with the manager.I do not think- it is fair,or,professional the way this manager-talked and treated me. and I will have it known.and,I will be compensated also.for lost- time and wages. sincerely,salty madd.-really.!!!!!!!!!!!!!. anonymous 7/21/10 I have been to Family Dollar many times in new castle pa. in the union area. the workers there are nothing but kind and helpful. everyone of them I have to say has helped me in so many ways. some of them even go the distance to get the items for me I can't find. I must say the store is always clean there. they are always busy and smiling. I think these workers should be commended for a job well done. Also the manager suzy there is very kind to customers as well as Phil.It really is nice to see a male working there too that is kind and will do anything you ask of him. Many times I had big items which he readily agreed to carry out actually asking me if I needed him to carry it out. To me that meant alot for I am older and there are times I do need help being I havea bad back. the workers there are all so nice, wish I knew all thier names. so I could tell you who they are. the one I see working with Phil the most is a dark haired girl, always smiling and will listen to you when you talk and never makes you feel you are taking up her time. then there is the younger girl also each one of them are so special to me . I have to say I love the people working for this family dollar they are all wonderful. now for the things that bother me, I have asthma, and to go in there at times is way to hot there are timesI really can't breath in your store. and why are you guys opened till 9? truthfully I went in one time at 8'15 and it was so slow , plus staying open all day on 4th is unfair to the workers , they do have families just like you . I am sure your office is closed on these holidays and with walmart right up the street is not really good for you plus all the stores around family dollar are closed at 4 . it bothers me that they are open like that I refuse to shop in family dollar on holidays. so do alot of my friends. we feel its a small store and you don't have to be opened all day on 4th. and or till 9 every day . I can see if these are summer hours , but to do this in winter is really not good. roads get bad . all family dollars are not like they are in big cities this is a small town and most people go to walmart for things being they are cheaper too. just thought you should think on things. oh yes by the way sundays open till 8 is not right sundays are for families i can see 6 but 5 would be better. I personally do not shop after 4 along with my friends . as a matter of fact we are trying to get our church to preach on how important sundays are for families. so I am praying that some stores will take heed and start thinking more of family time then money. thanks for listening to me coming from an old lady of78 I doubt I make any difference at all Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7   Page 8   Page 9   Page 10   Page 11   Page 12   Page 13   Page 14   Page 15   Page 16   Page 17     Write A Review For Family Dollar Corporate Headquarters Note: This is not to be used to contact Family Dollar Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Family Dollar. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. 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