1 American Rd. Dearborn, MI 48126
(313)322-3000
Reviews For Ford Motor Company Corporate Office
John M Ashley Sr.  | 2/5/12 |
| I own a 2011 EDGE Limited I am not inpress with or please with my ford produced. I switch From Loyal GM owener to Ford after I bought a 2005 Ford F150 I was so impress I bought the Edge. I spoke to one of your ford reps and she offered me one month car note. That in itself would make me happy if the scyn problem had a fix But I was given the impression that you don't know when the will be done. This is unacceptable for a new car that I paid for bumper warranty for six years and 41,000 dollars this sucks. I am very unhappy with my car and debating selling for another car not FORD. | |
| Ford Rebate Problem | 1/31/12 |
| I noticed others also have had rebate problems with The Ford Motor Company. I also did not get an expectant rebate for a Ford product purchased from a Ford Dealer, because of a problem, I believe was created by the Ford Motor Company. Their lawyers and the Board of Directors were made aware of this problem and have seen fit to accept it as an acceptable way of doing business. I get an opportunity to evaluate many products each year. No matter what the product is I make sure I include a sentence which states something similar to the following. T h e b e s t t h i n g a b o u t t h i s p r o d u c t i s t h a t i t i s n o t a F o r d M o t o r C o m p a n y p r o d u c t; t h e r e f o r e I w i l l n o t b e d i s a p p o i n t e d w h e n I d o n o t r e c e i v e a d e s e r v e d r e b a t e. Since they completely ignore most of their problems sighted on this web site, I recommend everybody who does not get some satisfaction from FORD Motor Company do something similar. At least you will let others know how you and others are treated by the FORD Motor Company. The best thing about this product is that it is not a Ford Motor Company product; therefore I will not be disappointed when I do not receive a deserved rebate. | |
| annette | 1/31/12 |
| We bought a Ford Explorer in El Salvador and travel a lot through Central America in this car. Goes to maintenance every 5000 km!!! But once in Honduras we had a broken thermostat in the middle of nowhere. In Tegucigalpa Ford Dealer they told us that is the weak point of this car!! Never again a Ford. All Japs are better so are the europeans like Volkswagen en BMW in which we drove for 20 years in Holland. | |
| Jen | 1/28/12 |
| I am fed up with my dealership. I hope you're not so difficult. I'm trying to figure out how to get rid of the Sync in my Ford. I don't want an upgrade. I don't want to make it better. I don't want to use the services. I want to get rid of it. Failing that, I'd like the lady to stop talking to me so I can ignore the system. I don't want to hear her voice any more. I've already emailed Ford. I'll write the Board of Directors. I'm a good Ford fan. I like my car. But I really don't like the Sync and want to operate the good car without the Sync. To my great surprise, a salesman today at my dealership told me to "shoot" the Sync and I was rather upset about that. I do want to use the phone in it. I do want to hear the radio. But I DON'T want the Sync. I should be able to get the lady to shut up, and for all my effort, she's still talking. I have emailed. I will write. But I thought I'd post here as well, so other people in the world could hear this: if I had known this lady was going to be this annoying, and that I would not be able to turn her off, I'd not have bought the car. | |
david  | 1/24/12 |
| Hi I unload ford at a autorack rail yard from the day I started.. I don't like the way the fords was being transport. Well first is the focus they load up 6 unit on C and B deck on tri's and most of the time there is damage cuz there so close and now the 2012 focuses come to us with dead battery and lock doors. We tow more for out of rail cars so I came up with ( Found On Rail Dead) | |
| Bob | 1/24/12 |
| Dear FOMOCO, I have to thank you for killing off the "AMERICAN" Ranger. I've owned 3 of them, only got 235k miles out of the 86, did a little better with the 92 it got 247k miles, now the 07 I have sits at 72k on the clock and runs very well. Stupid me figured hey I'll trade it in 2013 or 14 and get another one lolol. Well tell you what I'll vote with my check book thank you very much. Wonder what color Toyota Tacoma I'll buy. Yes I know one buyer more or less is not going to break you, couple of million ???? you might want to think about it. Compact truck easy to drive, easy to park, fits in tight traffic -- full sized LAND YACHT easy to drive, tough to park, pain in the butt in traffic poor fuel milage and gas is how much ??? | |
| leslie thomas | 1/24/12 |
| I own a 1984 F150 351HO the worst gas guzzler I ever owned. Will not run proper new carb holly shit built for ford oil leaks everywhere and believe it or not just over 61000 original miles. Will be selling in the spring with hopes of never owning a ford ever again. Are they in compitition with Chrysler on who will build the best junker out there.I also have in my ford junk collection a 2004 Focus to which i wished i was in focus before getting this supreme piece of junk. It has had 2 engines put into this rolling wonder machine to which both have blown up, something to do with Ford engineers knowing all about these problems but they still sold the junk to the public. I will go on welfare before i ever own a ford again!!!!! | |
| Reverend Vicky Danis | 1/22/12 |
| am Reverend Vicky Danis a reputable, legitimate and accredited lender.we give loans to individuals and institutions together with the rate of 2% this company is a registered licensed loan lending firm, No social security required Number and no credit check required 100% guaranteed. We guarantee the lowest price for all loans with free additional benefits. Get approved for a business or personal loans today funds within the same week application.These personal loans regardless of your credit approval and there are plenty of satisfied customers back up this claim. For more formations contact us by E-mail: vickydanis@yahoo.com FILL the debtor INFORMATION Your name :______________________ Your address :____________________ Your country :____________________ Loan Amount Needed :______________ Loan Duration :____________________ Your Occupation :__________________ Monthly Income :__________________ Mobile Phone Number :________________ Warm regards. Reverend Vicky Danis. | |
| Cliff | 1/22/12 |
Just bought a 93 ford ranger XLT having trouble with engine light. This is the first American vehicle I have owned in sometime. Guess what I am going back to my Hyundau 363,000 miles original engine and Transmission. After this I hate to say it no more buy American. We should be building the best cars in the world. | |
| Ryan | 1/22/12 |
| I would like to point out Fords biggest issue. I bought a 2011 Ford Explorer limited AWD last year and have had problems with it since day one. Now the fact that I have had it in atleast a dozen times still with no fix is not why I will not be purchasing a Ford next time round. Because no matter what auto maker you go with they will all have their problems. The difference with Ford is the process in which they identify and do repairs. My Explorer was the first new year model change and with that comes a lot of small issues and rattles to be fixed. No biggie for such an awesome ride right! Wrong...Ford will not authorize a repair or even investigate an issue if they can't first replicate the sound or noise of the problem. On some of the earlier builds a bad batch of cooling fans were going bad and causing our Explorers to overheat and shutting down. Some would go out with no warning and others blow warm air when using the A/C and some would squeal on shutdown. But even though mine made the sound and was within the build date of known bad batch. They would not replace because they could not relicate. 3 days in still no fix. Also a widespread very known issue with all 2011 Explorers was the infamous A-pillar noise. The gaskets were designed poorly and in cross winds would make them flap and buzz sounding like angry bees in your windshield. Since it only happened in the right kind of cross wind it was very hard for dealers to diagnose this espcially when your service department is in a city. But after numerous visits in for this issue alone they finaly replicated the noise. But they had no fix just tape and glue. So finaly they come out with a thicker gasket but though it's better it's still not quite. Then I have had ratlles that were always their but for some reason they said they couldn't hear them. So after two more visits for that on the third trip the replicated it and repaired it. So it becomes easy to see what the problem is. Theres more but not all the times it's been in were bad but things like the fans and A-pillars were no brainers! they were so common and widespread that it shouldn't of taken 10 trips 10 days off work to get a $50,000 vehicle working! who has that kind of time to take off and how can Ford expect me to do that just to get my car fixed. I knew buying a new model year it would have it's little issues but I didn't think Ford would put me on trial before they would even look at the problem! Not to mention all the gas they used test driving trying to replicate these issues one time he put over 50 miles on it and still no fix. Ford you have built the cars and trucks people want to buy, but if your service doesn't improve on these issues you will lose everything you have taken from your competitors. Basically calling us liars when we bring our cars to you for repair is not the way to do business. I don't expect to walk in tell you my engines bad and expect you to replace it. But these were very known issues that should have been fixed the first time. You need to find some middle ground here. Do the test drive but don't stop there if you can't hear a noise. Actually look at the problem and see if theirs something that can be done to identify/fix the problem don't just send your customers away with no repair and tell them to come back when they can replicate the noise. | |
| Cathy Meshach | 1/19/12 |
| My daughter and I were in an accident last week. I was not driving a Ford 500 .....2006 model. The airbag connector was completely severed. In other words, the air bag should have automatically deployed. It did not deploy. Thank God we were not injuried. Ford corporate office is not willing to test the air bag or get the restraint module (like black box on a plane) and test or look at anything. Thank God we are okay.Ikey 6 | |
| | 1/19/12 |
| my 2006 grand marque,dash lights go off all shuts down no gas, indicator, no heat, no speed, and rpms and doors don't lock ,after some time they cone on for about 5sec.and go off again please advise 302 654 4995 email dallasstudios@gmail.com thank you jim d | |
| Employee Dispute Filed with EEOC & Pearson Law Firm 1/19/2012 | 1/18/12 |
| employers have an obligation to take prompt and effective measures to stop harassment in the workplace. If the employer instead does the wrong thing and terminates an employee who complains about harassment, then the EEOC will take action.” | |
| Joseph Lucero | 1/19/12 |
| I bought a 1999 Expedition in 2002 and I can say the best vehicle I have ever owned. It had 93,000 miles on it, my wife had hesitation bout the miles but I am an ASE certified mechanic and inspected it completely and only found a leaking rear axle seal, no complaint because of the mileage you can expect minor things like that. I drive my truck very hard and have buried it in the mud and water many time. I use it to hall heavy trailers, one time I used it to pull a 10,000 pound fork lift from peason arizona to albuquerque that did not include the weight of the trailer or the truck. I keep it well maintained. I have had to do the fuel pump twice but as a mechanic i have seen far worse. I also had to rebuild the rear diff but that was around 200,000 miles and lots of hard work and some abuse. Like i said I drive it hard, but it's built Ford tough. I use it to take my family everywhere because it is reliable and very safe. The biggest and most exciting thing is after it had 220,000 miles on it I decided to put a magna supercharger on it, and let me tell you I beat the heck out of it for a year. after the installation it was pedal to the metal all the time everywhere, as soon as the light turned green I was off full speed. Sadly I have to say I locked up the engine at 230,000 miles. I never had a head gasket problem or spark plug problem it is the best. I am rebuilding the engine on it right now and I am doing some upgrades to it and will be spending around $4,300 to do it but it is worth every penny I wouldn't trade it for anything I love it and look forward to the next 230,000 miles or more of adventure and reliabiltyy. FORD MADE THIS TRUCK RIGHT. My dad is also a mechanic and has always owned a ford and has also worked for ford. thanks for a great truck you couldn't get me to give it up for anything you will have to pry the steering wheel from my cold dead fingers if you want it. Thanks Joseph from albuauerque | |
| Elaine Trovato | 1/13/12 |
| I hope someone reads this that can help...I have bought now, 4 Fords. An SUV, a sport, a Focus (2001) and another Focus (2012). Everyone I knew told me that I was an idiot because I am going with Ford. I want to buy American, I want a quality car..and until this year I can say I have not been disappointed. I am SO disappointed in my 2012 Focus I could cry. I am too embarasased to even ask anyone to drive with me. It shifts horribly and jerks as if it is ready to lose power (I am sure that down the road someone will be killed because of this horrible transmission and all 2012s will be recalled)...and that is the best part of this car. OMG it drives worse than my 200s Focus on its last legs. I seriously want to puke by the time I get to work the ride is SOOOOOOO bumpy. What on earth were you people thinking when you came up with this car???? I am 65 and work 2 jobs to make ends meet and was so excited that this car would maybe be my last...take me into retirement...well I'm telling you this, I am going to work my a.....s off and pay off this car as soon as I can and trade it in for a Toyota or Honda. Ford you are a HUGE HUGE SAD disappointmen to the American people. You may think this is bullshit, but all this makes me very, very sad. | |
| CC | 1/14/12 |
| I would like to see Ford make the T-Bird in the body style of 1957 but it would be new off the line now. If they made a new 57 T-Bird I know I would want to buy that car, would anyone else like to see Ford bring back the 57 T-Bird? | |
Dealer Lied to me about rebate  | 1/15/12 |
| My loacl dealer lied to me about the rebate and only gave part of the actual rebate. This was a cash deal, so It was not waived in leiu of rebate. He told me they don't have to pass on all of the consumer cash. This is unethical; but is it illegal? sounds like it would be a violation of dealer franchise agreement. | |
| Ellis gilton | 1/11/12 |
| Urgent!!!!! I want to help save lives through your company because Ford is first in the U.S. I have an idea that will save thousands if .it millions of lives a year.If anyone in the Ford motor company read this message please get in touch with me @ evil6803gmail.com and we can start saving lives as soon as possible.The world is waiting for this some solution to a very serious problem.URGENT!!!!!!!!!!!!!!!!!!!!!!! !!!!!!If this not your department please direct this message to the people who can help me save lives!!!!!!!!!!!!! | |
| Mary Mashburn | 1/11/12 |
| Dear sirs ; I have a 1988 Ford Festiva. You really should start making them again. They are great little cars and get wonderful gas millage. If you only knew how many times I could have sold this little car and just couldn't bring myself to do it. I get notes on my windshield from people wanting to buy it. Its really funny, that someone else would want something that old. I am the second owner of this car and am proud to be the owner. Thank you..... Mary | |
| Mary Mashburn | 1/11/12 |
| hey there again. I just wanted to say that the little Ford Festiva I was just talking about on here has three hundred and thirty two thousand and some odd miles on it and still going strong. Has the original engine in it and still going strong. Not too many people can beat that. Just thought I would share that with you. | |
| ghanem | 1/12/12 |
| HI I"d like to tell about my feeling the dealer in my country is very bad because of very bad service and too expensive parts. This is given very poor seals for ford in my country . i think ford very nice car if service and parts became good. | |
| | 1/10/12 |
| What if. being an old trial lawyer with time on my hands, I looked at my tires and wondered, "what if". Why not putairless tires on cars, put a outer tread, put a saction of strong supports between the tread and the rim. No tire to go flat, high miliage,smooth ride, no heat issues, low cost to make, great marketing issue & dog gone it, Ford would be the leader. I am a small stock holder that likes to see Ford lead the way. | |
| Scott McCarty | 1/5/12 |
| Purchased 4 new tires from the Ford dealership, which offered a $60.00 rebate. Sent in the paper work and invoice only to get a huge run a round till the rebate expired. What a joke. My advice is, don't deal with this worthless car company who dosen't make good on their promises. Highly dissatisfied. I wouldn't even give them one star. I should of stayed with Chevy. | |
| ERVIN BROWN | 1/5/12 |
| FORD MOTOR COMPANY SUCKS ! I GOT A 2005 FORD EXPIDITION WHEN I FIRST CAME OUT! AND HAD TO FIX IT FIRST THE DAMB TRANSMITION WENT OUT RIGHT OFTER THE I GOT IT WENT TO GET IT FIXED AND FORD TOLD ME THEY WONT HONOR IT SO I HAD TO PAY 4,000 DOLLARS TO GET IT FIXED THE CAR HAD ONLY 25,000 MILES ON IT NOW IN 2012 THE DAMB FORD COMPANY TELLS ME THE CAMSHAFS AND THE TIMEING BELT ARE SHOT AND THEY WONT MORE MONEY (4,300) I DID NOT WANT TO PAY MORE MONEY SO I TALKED TO A SELLS MAN AND HE OFFERED ME (4,000)FOR MY (2005) AND WANTED ME TO BUY A (2004)I TOLD HIM HELL NO! | |
| Sandra Schnorf | 1/3/12 |
| I own a 2005 F350 diesel with.a 6.0. What a piece of crap! The truck only has 60,000 miles on it and the oil cooler went to hell and dumped oil into the cooling system. Of course the manufacture warranty is up and the extended warranty will not cover it either. Now I am stuck with a $3000.00 bill to repair it. Ford knew there were issues with these trucks and you would think they would try to make it right. No wonder Ford did not have to take bail out money. They make money by ripping their customers off! Ford is pretty pathetic as far as I'm concerned! | |
| Beth | 1/3/12 |
| Don't know if anyone reads these but I just wanted to say that Ford, you really take the cake! Why is it that some companies, when offering sweepstakes, http://fordvehicles.emipowered.net/lockedandloaded/register/? tend to not include Alaska, Hawaii or PR? I live in Alaska and last time I checked, I was living in America. WTF is up with this? | |
| Tim Blackledge | 12/30/11 |
| I was a ford guy,I owned a 2008 f450 went through 4 motors and 6 radiators,traded the truck in,it was in show room condition with a rod knocking ,gave me 10.000 for it after I put 5.000 in it to fix it,that truck sat at lafayette ford for two months and two dealers in MD and one dealer in MA and sarasota ford in fl, now my 2011 is sitting in Darian GA at Liliston Ford ,it's been there for a month now ,I own a boat transport co,they don't have all the parts to put the motor back together yet, they could have put a long block in it and it would have been done with a while ago. I almost lost my business with the 08,looks like I might loose it in 2011,ford did not need the bail out because they have been screwing their cust for years, THEY JUST DONT CARE | |
joshua hooper  | 12/30/11 |
| dear to whom ever it may concern i have a 96 ford taurus and cannot get the fans to cut off the only way i am able to get the fans to cut off is by unplugging the battery cables is there any other way i can get the fans to cut off without having to unplug the battery cables. i would greatly appreciate your help Sincerely, Joshua Hooper | |
| feroz pathan | 1/1/12 |
| i want job in Abha ksa for patrs Dept. Thanks, Feroz.pathan@rocketmail.com | |
| S.S | 1/1/12 |
| I have a 09 Ford Focus and had to buy a total of 5 tires already at 36,000 miles so many alignments, I have had nothing but problems with this BLANK! BLANK! CAR!! Ford takes no responsibly, keep saying its not there fault. I agreed to buy a car without defects! You even send me a letter saying if I'm not COMPLETELY SATISFIED to let you know! Well, I have and you have done NOTHING! | |
| Jeffrey Gray | 12/29/11 |
| I have been a die hard Ford man and have no problems with the product or dealer. MY PROBLEM IS WITH FORD SERVICE AFTER PURCHASE. I own a 2008 Ford Focus among others and have purchased 12 Fords in the last 10 years. I have been waiting on a part for my Focus now for Three months. I am told now that it might be available in April 2012. that will be 7 months paying for a car that I can not use. seven months of rental for a total of $6500.00. And guess what Ford customer service said (Quote) it is not there problem and try to have a nice day. | |
| Michael Ackerman | 12/29/11 |
| I am having issues with a recall on 2002 f-150 fuel tank straps, the corroded strap that is part of the recall corroded my gas tank that is now leaking because of the corroded fuel tank strap. Nothing is being done to replace my fuel tank, I feel that this is not my problem, but the problem of the ford motor co. They keep telling me it is my issue or should I say my problem!!!!!! They tell me the tank is not part of the recall. But what they are refusing to except is that my leaking fuel tank is due to the corroded straps. They keep telling me that my tank has to fall off my truck before they replace it. What are they going to wait for someone to file A wrongful death suit.I have been driving for 40 years, and never have I had A fuel tank that leaked. They tell me the mileage, which is only 167,000 wear and tear. I have driven cars to over 300,000 miles without fuel tank issues. Bottom line, corroded fuel tank straps,corroded my fuel tank. NOT VERY HAPPY CUSTOMER | |
| jason | 12/28/11 |
| I have nothing but problems with my ford windstar if ford gave a crap about there customers they would do a buy back on all the windstars its going back to the shop on Friday again yahoo I was a ford man I have owned fords sense high school from a f100 the mercury sable an explorer(the only one I had no issues with) an expedition now the worst of them all the windstar never again will I spend my hard earned money on a ford car truck or suv if they don't do some about the windstar I'm tired of spending money ford do something | |
| Timothy Francis | 12/26/11 |
| Dear sirs, I am a diehard Ford man, but I own this 06 Taurus that is giving me problems with the bearings or something.Sounds like it's gonna fly apart! Have been sitting with no transportation for 3-4 months cause I'm on disability, and I just cant keep up the household bills and save enough money to fix it. This has been stressful, particularly because of this situation. I was hoping and praying for a Christmas miracle, it's gonna cost almost 2000.00 to fix it, and at the rate I am going I;ll be lucky to have it for Christmas NEXT year. I am not trying to send a sob story or beg, I am litterally concerned, I have a wife and 3 boys, 1 car, and it's sitting in the yard not running. I was just wandering if there was ANYTHING you could do to help me, I hate to ask, but I'm stuck in a rut, with no wheels. My wife always talked about a red Mustang GT with white stripes, or a White GT with Blue stripes. Of couse I also am in need of a vehicle. I am a truck man. My favorite is the Harley Davidson edition extended or crew cab, 4x4. I am embarrassed to ask for something like this, but I honestly do not have anywhere to turn. I am not begging but I am asking for maybe a "Christmas Miracle". I have been sick for 10 years, had 3 strokes, stomach and GI problems that dr.'s cant figure out. My oldest son it 20, and my twins 14, and I cant even get out to teach them about cars like my Dad did. I feel less than a man. My oldest likes the Rangers, or something small with good mileage. I worked at LaFayette Ford here in Fayetteville, NC 28306, till I had my 3rd stroke and had to go on disability, also have peripheral neuropathy in all 4 limbs, from Diabetes for 20 plus years. Pleas , please if there is any way you can help us, we would be sooooo thankful. Right now my whole world is falling in, but I know there are good people at Ford, and I hate to ask, but I have nowhere else to go.I am so embarrassed to be writing this letter, but where and what else can i do or where can I go. Will you, could you help my "Christmas Miracle" come true. I am worried about my family more than myself, because I feel like a failure as a man, and a Dad. I want to be an outstanding example for my boys. The twins will be 16 soon, but they like the ranger ext cab, or focus. The new Fusion is a hot car, but As I said i am a Harley/Ford/4x4 man, gas, no deisel. I can be contacted at 3485 Gainey Rd Fayetteville, NC 28306, Timothy W Francis Sr. E-mail tfrancis003@nc.rr.com, home phone 910-484-6439, cell 910-850-8369. There are 2 Ford dealers here in Fayetteville, NC, LaFayette Ford and Crown Ford. Also within 20 miles is Lumberton Ford, in Lumberton, NC. If there is ANY HeLP you can give us we would be indebted to you forever. I have never owned nothing but Fords, and swear they are the best vehicles ON THE PLANET! I'm not trying to poor-mouth or anything, I need some good dependable vehicles for my family to drive, and payments sre all but out of the question, with my very limited disability income. If you can help us I would greatly, greatly appreciate it. I have dr appts every week and its hard to get there with no vehicle. I am sincerely asking for something that is awful big, but I feel as low as a snake now, not being ablbe to support my own family. Please contact me at the numbers and adress above if you can help us even a little bit. Thank You Sincerely, Timothy w Francis, sr | |
| evan | 12/22/11 |
| My dad has a 98 f150 that he bought from the dealer in Costa mesa, CA? And he had it lifted by fords service dept and they messed up the suspension. He goes through back tires in about 5 years but front tires are worn in maybe 8 months.. | |
| Angelo Vilardo 416 436 2799 | 12/20/11 |
| I own an f150 fx2 2010 and two 68 mustangs. As you can imagine, a ford fan. A month ago my tail lights go out-fuse is out. It gets replaced and a few days later its out again. A more in-depth inspection is done a fix is made but it wasn't the fix. Back again. Now the smart junction box is replaced. Problem solved? No not yet. Back again, this time for a wiring harness. Surely now its over right? No. Trip number five to the dealership only now there stumped. My truck is there now as i am writing this. I have to say, i am not at all upset with the dealership. They're making every effort, but how does this work? Does Ford get to use me and my time, my truck and therefore my money as a test subject on how to resolve there incompetence. My feeling is, if you want a truck to cut into, drive around as you need ( under my liability of insurance i might add, should something happen ) so that you can determine what is wrong with it, my suggestion is that you,Ford, with your team of engineers should take this truck of my hands and bring it back to your lab because i didn't give you permission to invade my life this way. I have to say my patience are wearing thin. I'm disappointed | |
| DO BNOT BUY A LINCOLN | 12/15/11 |
| FORD DOES NOT CARE ABOUT THEIR CUSTOMERS. If you are in the market for a car go elsewhere....RUN don't walk. If you want a company that cares about your business do not buy a Lincoln. Go to a company that knows how to treat customers. I purchased a Lincoln MKX 2011- Ford treats me like a piece of crap and provides terrible service at the head office/ Customer relationship Center Level. Take my advice for the same price by a another compnaies vehicle. | |
| B Boehn | 12/12/11 |
| Saturday while going to Benna Ford Superior I had the unlikely event of driving into incident with a bad driver. It seems this man who was parking in which I believe is a poor way by not signaling or even acknowledging that i was behind him seemed to be on his cell phone. I decided to quickly move past him and flick him off for being rude. Next he pulls up to where I'm parked and it seems he owns the dealership and threatens to assault me if i don't leave. So he talks on his phone while driving while working then he threatens a customer with bodily harm. I think I'm going to buy from another company from now on and inform everyone I know how this company lets its customers be treated. My email is blue_sky_gate@yahoo.com if anyone has any statements | |
| J ward | 12/13/11 |
| ford DEaler ship in MO what a rip off for gap insurance . do buy it if you have ins you dont need the Gap ins. If you purchase it they will keep your money and give ya a runaround about it. I Canceled mine and payed off my car in OCT and still havent received my Gap ins back yet the dealer ship has cashed the check and they are to send another one in my name and there still holding . If ya call they give the runaround oh your going to get it next week . Well here it is Dec and still havent got it. The car i bought is a lemon . Sure made a mistake of dealing with them.I will never buy a ford again. | |
| Al | 12/13/11 |
| To those who plan on buying a ford escape. i purchased a 2001 ford escape with a 3.0 v6. I purchased it to pull my 14 foot fishing boat. Since i'm a single full time father and my youngest child will be graduating in the spring. Knowing i will have more free time to get back into a hobby that was put aside for the last 10 years. The problem i have since purcahsing this vehicle it can't haul me around without issues let alone a fishing boat and gear.Since i have had it it hasn't run correctly. before i purchase it the dealer i bought it from repalced three coils. Since i have owned it the intake gaskets where replaced alone with the plugs. The remaining coils are on order. I do have another ford and have an understanding how a car operates. I guess i will qoute a phrase from back in the day. FORD = Fix or repair daily | |
| Nick Valdivia | 12/14/11 |
| I own a 2010 ford fusion sport. Bought it new close to home. Recently took it to rock river ford for warranty work on rear brakes. Dealer replaced rotors calipers and pads when my daughter picked it up The brake pedal went to the floor nearly causing an accident. Now it's in for oil leaking from valve covers and transmission overdrive shifting problems. The car was bought with premium extended warranty. Dealer said they don't have time to work on it. What's up with that. I own your stock. But not for long. Your dealer service dept SUCKS | |
| MM | 12/7/11 |
| Customer care in South Africa is poor. If you have a problem with the dealer just go strait to NCC. | |
| Stanley D'Alo Sr | 12/7/11 |
| I WOULD RATE A 0 but Icould not. Iam a Air Force Veteran, Senior citizen. I complained about Sunshine ford IN ft. PIerce, Fl. I was ripped off , gouged spent over $1400.00 and the 2001 ford escort xz2 does not run good. This dealer has invited a law suit. This was brought about sine Ford Corporation don't care, and the dealer also does not care who the rob. | |
| David r kinder | 12/7/11 |
| Dear sirs I have driven ford trucks sense as far back as the mid eighties and they wear,and I mean wear good reliable trucks. I Owen a 2008 f 450 and knock on wood nothing has gone wrong yet. I purchased the truck second hand in Texas and I use it to pull my camper and it does a great job. I work construction and there are a lot of pickups as you can emagin. There are guys here that have had fords and now owen chevy or dodge or Toyota and some how still have there ford. The point is that ford is poising ground because of the lack of fath in your product. I have been talking to some of the guys here that have fords or have had a ford and it's not a good conversation. They tell me that they have had lot of problems with there trucks and it's not random things it's the same thing over and over again and the repairs are in the thounsands of $ for the same repair. I really like my ford but I must say I am worried.there are hundreds of trucks in the parking lot and the number of fords are dwindling. I know ford is is very large company and this letter probably won't change a thing but if you care about your customers ford needs to take care of the people who beleave in them and there product. Thanks from a ford owner. | |
| Mike Carter | 12/8/11 |
| I have a 2010 Ford F150 nothing but problems since new, two windshields due to faulty interior trim and the dealer sublet the installs to a company which scratched the truck, new transfer case for the 4x4, rear shocks leaking, steering wheel shroud, replaced tailgate screws twice, faulty A pillar moulding, two rims replaced due to blistering on the chrome finish, rear-view mirror became loose after multiple warranty windshield replacements and they replaced the mirror with a used one, the truck vibrates when stopping which the dealer says is normal, leaked water through passenger side A pillar when new the dealer replaced the satellite antenna seal and now at 50,000km our headliner is all water stained. Called Ford Canada and spoke to customer relations Manager and nothing was resolved.Built Ford Tough is just a catchy slogan the Ford Motor Company treats people poorly. | |
| Chris | 12/8/11 |
| Just want to say, I see so many complaints on here about the Ford F Series. I own a 95 F-150. Its had its issues and its wayyyy past its day to go back to a dealer for work but so far this has been one of the best trucks I have owned. I think some people have to remember there will be issues with every car and when it comes down to it, well it's not necessarily the dealers fault. Also I think people need to learn again that some work, can be done on their own. I saw some complaints that "something" happened when they took their vehicle in for say an oil change. Do it yourself, save the money and the trouble. Its not that hard and it is valuable knowledge to know how to do it. | |
| Jessica | 12/9/11 |
| I have a 2008 F-150 that is still under warranty and has a problem with the stereo going out everyday. The 1st time I took it in the dealer told me there was a TSB about the problem and fixed it. I am having the problem again, took it to the same dealer, and the dealer refuses to fix it even though there is a TSB out about it. I even had to show the service adviser there was a TSB about it and made him look up the vehicle history so he could see exactly what they did last time. They had my truck for 3 day and supposedly they can't verify it. This is hard to believe especially since it happens everyday! My vehicle is still under warranty and this is a known problem with a TSB so shouldn't Ford be responsible to fix it? They even made me pay for the rental car while they had my truck in their shop. Their inability to do their job should not cost me especially when I pay $40K for a vehicle. | |
| Bonnie Granger | 12/5/11 |
| I have owned Ford vehicles in the past but I'm very sad to say that I am discouraged that Ford has not issued a recall for the Smart Junction Box issues on the 2006 Ford Fusions. I am now a victim of the costly repair for a poor design flaw by Ford that has no coverage for expenses. The cost of the repair is going to cost between $500-600 to replace/reprogram the SJB so I can have my front driver side direction working again. A necessity to have my car inspected as well as the safety for me and my family for routine driving. How sad Ford, I'm dissapointed.. I will be paying for this extreme expense that I understand can happen again, no guarantees...really?! Shame on you Ford, you should stand behind your vehicles and face your flaws. I will be trading in my car very soon and will not purchase another Ford again. Just one more unhappy consumer. What happened to values? Try Googling problems with 2006 SJB issues.. maybe you will reconsider. | |
| Henry Needham | 12/5/11 |
| As a company owner I go thru alot of Ford F150's and never a problem.This new truck in black Gray seats and black mats.this has a large drink tray that pulls out under the center seat that holds 2 drinks.I do alot of night driving and cannot see the holes for the drink because everything is dark.If you had a small dot light centered between the 2 cup holders,it would be very easy to find.hopes this helps.thanks | |
| Joseph Mazzone | 12/6/11 |
| 2005 Escape. Dear Sirs, Two days ago, I joined the hapless club of those that own this particular model/make car. At 113,000 miles, I have to spend at least $3,500 to replace the spark plugs, coils, computer, and wiring harnesses. Ford engineers knew of the problem with the wrong spark plugs and the tendency of the coils to short out and burn out the computer in 2006 and no recalls were issued. Actually, no notice was sent to vehicle owners at all! The vehicle cost me $26,500 in 2005 and is now worthless. I have just written to Grappone Ford in Concord NH (where I bought the vehicle) to see if anything can be done. Thank You for your time Sincerely Joseph Mazzone | |
| Jim and Debby | 12/3/11 |
| We have a 1997 Escort w/218,000 miles on it and it is the most dependable vehicle I've ever owned. We call it the Baja Escort.It gets us back and forth to work,hauls wood,brings us to our cabin and other things. The day before yesterday,it rolled down the hill by our house and ended up in the little river. The front half of the car was in the river and only the front half of the engine was under water. It took a little bit but it started and I took it 40 miles to work and back, and has been working ever since. It still gets 33 mpg. Shame on you Ford for discontinuing what I think was the best car in the world. | |
| Johnny and Tina Collums | 12/1/11 |
| We have had our Ford F-450 in the shop 5 different times for the exact same problem which started as a recall on the injectors. Now it's in the shop again for an injector sticking open which in turn has damaged the engine and you refuse to fix it under its warranty. We just want you to do what's right. If we cannot get it fixed we will be forced to get an attorney and take you to court. If that happens you will be requested to buy back this piece of junk. | |
| tammy allen | 12/1/11 |
| i would really like to know how you can say you have warrantys when your transmissions and alternators and things like that go out before your 100thousand miles my ford focus is a 2007 and with 79 thousand miles on it and now they are telling me that FORDwont stand by it cuz im 3 months past the supposedly warranty date crap i would never buy another ford if you gave me 1 so i hope yall have a nice day and also you need to tell your sales ppl that when they sell a car that is a demo and only has 7000 miles on it that when you do that they go on when the car was delivered to where ever its going and the tires go out every year | |
| Sidney Scott | 11/29/11 |
| To whom it may concern, I have been dealing with this ford dealership for over 30 yrs. the other day i went to order a new car and they told that they would not sell me a car even though i had the money Cash. I thought the dealers were there to make money for the car co. The dealership is Terrebonne Ford in Houma La. So now i am inclined to buy a different product. | |
| | 10/20/11 |
| Dear Ford I must say after taking my vechical to one Of the service shop I was so highly disappointed with The services I receive it actual damper my high value Of Ford, while I took my car for the recall I reolized your Mechanic are incompetent they fail to see so many repair's my Vechical needed I can assure you I don't care how many Recall you make I'll never take my. vechical to any of your shop's Thank you Violetta Mendez 347-626-3501 | |
| Jason Banet | 11/27/11 |
| I owned a 2003 f150 Harley-Davidson supercharged model, it was an awesome truck. I had built myself an engine a couple winters ago and managed to get about 600 RWHP and 800 ft/lb of torque out of it with quite a few modifications. It was my pride and joy, until a drunk driver pulled out in front of me. I was able to avoid the drunk individual, but not the telephone pole that was rather large. I hit the pole at about 60 mph and it caught right on the frame on the driver side. The pole broke into 3 pieces and my truck kept going, it went about another 60-80 feet then I stopped it once I was out of the way of traffic. I suffered no injuries, not a scratch! Well other than mild whiplash. I'm here to say the f150 is one solid truck and I'm convinced that it saved my life. I would not have wanted to be in some compact car at that time, and I think that Ford has done an excellent job of making their pick up trucks safe. I'm currently looking for another Ford Harley-Davidson, or a nice mustang body to put that engine into as the accident did no damage to the engine. Like I said, one solid truck. I was wearing my safety belt and was never touched by the air bag which both deployed on impact. I think they have done an excellent job of making the modular engine easy to work on and dependable, I have the 5.4 V8 and I love it!! It is the same in my 1997 expedition and that truck has 230,000 miles on it and runs as good as it did when it was new. Thanks to you Ford engineers and team members, you guys are the best! | |
| Angie | 11/25/11 |
| This is information for the Ford Explorer Hybrid [ours is a 1999]. On 11/20/2011 we were in route to visit relatives in the bay area. Going up Pacheco Pass our hybrid suddenly stopped without warning. We were able to pull it over and out of harms way. Waited a few then put it in park, turned the key and it started right up. That was a relief as we were in a location that was very dangerous. Our concern was/is the serious accident that could have taken our lives and possibly others had we not been able to pull over to the side[pile up]. Drove on to Gilroy, it was a Sunday, called the individual that sold us the vehicle [our sales guy is awsome - had his cell number] who gave us enough information to continue on to our destination and took the vehicle into a dealer for repair the following day. A sensor was replaced at no cost as it was covered under warranty. We are now nervious about long trips in our hybrid. Beware/be aware if you have a Ford Hybrid, this could happen to you.. It looks like Ford does not make it easy to communicate with them and after reading some of the comments made by others on this site, they are not responsive.. Its just a matter of time before they end up in a mess like Toyota was in.. | |
| Jason Hughes | 11/27/11 |
| I purchased a 2007 used ford escape for my wife at atchinson ford in belleville michigan and after 9000 miles the trans went out. I called up there and talked to the person in charge I gave her the VIN number and she told me it was still under warranty so I got a wrecker and towed it up to the dealership and then they told me it was not under warranty. Not only did I waste money getting it towed up there but they were rude and did not really care about anything I had to say or any attempt to want to help my situation. They seemed more interested in getting me out the door then helping with anything. I WILL NEVER BUY A FORD PRODUCT IN MY LIFE AND I WILL SPREAD THE WORD ABOUT HOW BAD I WAS TREATED AT Atchinson Ford IN BELLEVILLE MICHIGAN TO EVERYONE I KNOW. | |
| Kimberly Schiffman | 11/23/11 |
| I purchased a 2011 fors explorer! I NEVER will buy any fors again! I am ready to give them my keys and walk away. I have never been treated so poorly, disrespected & called a liar ever let alone by a sales man as well being told he did not need my business, this is all over a set of license plates. I want to give back my car, I never want to have to deal with Power Fors in Scottsdale again. | |
| Mike | 11/21/11 |
| I have a 2008 Ford Expedition EL Limited with less than 60,000 miles on it. I have had one of the motors go out on the running boards. They want $2000 to replace it. I will sell it for a loss of more than that before I give them $2000 for a small motor for a running board. In addition, I am buying my daughter a Toyota now instead of the Fusion that I was planning. In Summary, think twice before you buy a FORD. If you do, DO NOT buy one with the moving running boards.... | |
| M Seymore | 11/21/11 |
| Ford and its dealerships are garbage. I own a 2006 Ford F150 that i purchased in 2008 USED. I also purchased an used ESP, or so i thought. The dealership in Elkhart IN is where I got it. Now since there is ticking in the engine, my warranty has expired. After talking to the dealership AND FORD I was sold a NEW car warranty for a USED truck to the tune of 2200.00. according to the dealership they "did the paperwork wrong" and I pd for a warranty that covered the first guy who owned my truck. Long story short my LEGAL paper work shows a purchase date of 6/08 and a begin mileage @ 32334, this is all on my warranty sheet. I researched the ticking and had it looked at 3 times, and got 2 different answers, the plugs are bad, and 2 that said the cam phasers are bad. My research found that the 5.4L motors are junk. The cam phasers go out, and FORD wont honor your warranty because of oil sludge in the motor. OK FORD do the math why is there sludge in the motor...... not due to the lack of maintance! I had to turn this over to my Attorney General here in IN to handle this. BUT IT GETS BETTER!!!!! Last thursday i took my truck in for the driverside air bag SAFTEY RECALL. My service man called them because my truck has a anti theft lock on the air bag that needs a special key. They call FORD to get that key and FORD said "we dont have the key use a dremel tool to cut the lock" REALLY FORD!!!!! COME ON. I have placed a call to FORD to get this KEY to do this recall THE PROPER WAY!! I WILL BE TRADING THIS PIECE OF CRAP AND I WILL NEVER BUY A FORD AGAIN! | |
| Diana Gutierrez | 11/21/11 |
| I have a 2011 Ford Focus that I got from Sunrise Ford in Fontana CA last year in November. At first I was super excited that I was finally going to get a car with my hard working money. In July the engine light came on and I started to here a rattling/vibrating sound underneath the engine and also started to hear what appeared to be an extremely loud sound by the engine it actually sounds like a helicopter. The noise is super loud that we are able to hear it with the radio on. I have taken back 5 times to that same dealership and have taken it one last time to Citrus Ford in Ontario CA. The technicians advised me that the sounds of the vehicle is there and that it is not normal, however that they cannot do anything with it because they cannot find the problem. He also told me that he knew how I am feeling because he also has the same car and it is not making any of the sounds my Lemon is making. How do you expect to find something on the vehicle, when all the entire technician did was called the Ford Helpline. So in the mean time that Ford wiped their hands off this Lemon that they put me in. I am still making my car payments because of my credit, as much as I don't want to do it. As of now I still cannot believe how ford is treating me. All I want to do is to return this LEMON Ford Focus back to you FORD and for you to return all my money back to me. I can't believe how you are still letting me keep this Lemon after your technicians told me themselves that it is not safe to drive around. This is the only car I have. I wish that I still had my Mustang that I traded in to you guys. That car never gave me problems! I can't believe you are treating me this way after I have been a loyal customer to you Ford. At this moment FORD you are making me sad because the car I am making a payment on for over a year is not safe for me to drive my family in. | |
| tom abele | 11/18/11 |
| Hey, Ford. I just wanted to say I have a 1997 f 150 with 369 thousand miles on it and its never been rebuilt. It runs great and still doesn't burn oil. I have a 4.2 v6. Truck still looks good too and gets 20mpg on highway. I also have a ford f250 van with 293 thousand mi. Doesn't realy burn oil, runs well . Never had any problems with either vehicle. Question,how many miles do I have to put on my f 150 before ford notices ? Thanks. | |
| John & Gwen | 11/18/11 |
| We brought a 2012 Ford from Billingsley in Lawton, Ok. The Service Department was so bad they wouldn't care what you said to them. They told my Wife she didn't know what she was saying. She knows how to work on cars. They showed know repect for her and she went into a seizure. That's not good business. So we traded the Billingsley Ford off at Diffee Ford Dealership in El Reno, Ok. They both was good at selling you a car. But SERVICE DEPARTMENT for FORD ARE KNOW GOOD ANYMORE. This was our Fifth New Ford Car for us. FORD You have went down hill on your SERVICE DEPARTMENT. I called you in Michigan and you told me it's the dealership problem not your. That's wrong. SO, WE TRADED THE FUSION 2012 OFF FOR A CHEVROLET. THAT'S BECAUSE OF THE WAY YOU ARE DOING BAD BUSINESS. WE DIDN'T THINK YOU WOULD TURN OUT SO BAD IN BUSINESS. YOU JUST DON'T CARE ANYMORE. SO YOU LOST US AS A FORD CUSTOMER. THE CHEVROLET IS A 2012. GREAT CAR AND GREAT SERVICE. THE DEALERSHIP IS JIM GLOVER IN LAWTON, OK. SORRY FORD TURN OUT TO BE A BAD COMPANY. | |
| Ed Lafleur | 11/15/11 |
| I own a 2002 f150 ext cab, my friend owns a 2000 f150 ext cab and neighbour owns a 2004 ext cab with 30000 k's, while visiting a dealership in Welland, ont, can, for a minor recall problem, small harness, my friend expressed his concern about a problem with the odometer lights- dash digital going on & off occasionally,My truck and other friend also have this problem, The counter person brougth up the fact that this is a common problem, Not being a safety concern they Ford shrugs it off, In this dain age where people bust their ass off to purchase a vehicle and Ford motor company bragging about their quality, You would think they would do something about it, Like the money grubbers they are they want an average of $500.00 + to repair a problem that should of never happened in the first place,If any one else has this problem feel free to express yourself to Ford headquarters as i am gonna do after this letter,You wonder why export vehicle sales kick ass, Seriously thinking of another purchase in the next 2 years, Ford is losing my confidence when I hear It's a common problem these trucks are having and they want ypou to dish out $500.00 +, What a joke, I hope you are reading this Ford Motor Comp. | |
| my name is gene stoker of lake placid fl 33852 | 11/16/11 |
| I have a 2002 ford f150 april 9th of 2011 this year I parked my f150 ford lariot crewcab truck at10.30 pm 12 hours later at 10.30 am the next morning my nephew told me that my trucc was on fire. When I opened the front door The engine conparnment was Ingulped in Flames. I grabbed a garden hose and told someone ot call the fire deparment but when they got there it was too late they pried the hood up to soak what was left of My engine . There was nothing left the fire had gotten so hot that It melted everything I mean everything the engine raditor finderwells Blowed 2 front tires that was new melted a hole jn the windshield and burnet a small hole in head liner. Anyway just like all of the outher millions of ford complaints I am no different I cannot get any justice from the ford company. MY problem is that I tried to get the Firemarcial to investigate the fire but when I told Him the truck was paid for He declined.I am 100 persent disabled and cannt afford to buy anouther one.SO I hope that the goverment or Attorneys join together and make Ford do the right thing. I donot expect a new truck I just want my beatiful 4 door croamed out truck fixed the same way it was before it was burnet. So everyone should pull together even if it takes buying a different vehicle outher than ford. MY NAME IS GENE STOKER IF ANYONE FEELS GENEROUS AND HAS MORE MONEY THAN ME WITCH IS ANY AND YOU HAVE A FOUR DOOR TRUCK YOU WOULD LIKE TO GIVE ME I WOULD DO ANYTHING IN MY POWER TO HELP YOU AND YOUR FAMILY.My phone number is 863 441 4408 my address is 217 plumosa st. GOD BLESS EVERY ONE EVEN THE CEO OF ALL FORD COORPORATIONS | |
| Rachel Bennett | 11/14/11 |
| My Ford exscursion has been in the shop due to fire/smike damage and Ford Motor Company refuses to fix it or get back in touch with me. The findings of the damage were caused by a Saftey Recall part..in wich Ford motor comapany never sent me notice by way of mail, phone or email. I feel that they should have more strict policies put on them when the reacall is A Saftey Recall, to contact the owners of said vehicles. I have furnished them with everything they have asked for and they will not repond. My car is still at the dealer waiting on a response, The dealer has stated in a letter to Ford that the Speed Control Deactivation Switch is the case of the fire/smoke, Recall (05S28) i call daily to Ford only for them to tell me that The Office Of General counsel has the case they can not comment..I guess they leave me with no alternative than to seek legal action. Im sure the more i dig the more people that they are screwing over. Looks to me like they need a media frenzy investigation, to treat people..the way they should treat people who buy their product. | |
| Ernest McGee | 11/9/11 |
| 10/20/2010 Bought a 2011 F250 Lariat SD LWB Crew Cab 4x4. It has been back to the dealer(Miracle Ford) 6 times for the vibration problem. I could go on and on about everything that has been done to my truck, but won't. Ford customer service has been in touch with me since I contacted them in September 2011. Mind you I have been dealing with this since March. In late September (09/29/2011), I was told by Brian(customer service rep)with Ford,that Ford was done working on my truck for this problem. Well Ford it's not that easy and I won't be going away,except from buying Ford vehicles in the future. All I ask is that my 57,000 dollar truck be fixed. Regardless of your most recent response of "vibration is a normal characteristic of typical operation for this vehicle" I guess it would be to much to ask if you would have included this on your commercials or on the window sticker. I will pursue further avenues over this matter. Hope this helps guide anyone dealing with Ford in the near future! Ernie McGee 3015 Ironwood Dr Nashville,Tennessee 37214 | |
| JoAnn Alderin | 11/3/11 |
| Let me explain my rating of 1 star first. I am only rating the issues that I have with my Ford Escape. I like my Escape accept for 2 things.......rain and snow. First my wipers stink. We own a 2007 Ford Escape Hybrid and have replaced our windshield wipers more for this vehicle than our 1998 Bonneville (13 years of ownership and yet more wipers purchased for a 4 year ownership of the escape) I have tried many different kinds of wipers and they work well for a short time and than right in the place of vision smug no wiping clean so I can see. Any answers for me? Very frustrating. Second when it snows and even when it rains traction stinks. New tires did not help this matter. When at a stop and ready to put on the gas I skid, even when the road is just a little wet from sprinkles. On the highway when raining and its just a little windy I have to hang on tight to the steering wheel for fear of washing away into the ditch. When it is sunny I absolutely love my Escape. | |
| Christine Salgado | 11/5/11 |
| I would like to let everyone know that FORD does not know what customer satisfaction means. The trunk door of our explorer cracked in the middle and according to the dealership it is a common problem and they have seen alot of the same issue. They also said that some had been recalled and they were not sure why we didn't get any notice. In short, to get our FORD EXPLORER fix, we have to pay for it. BEWARE,,, THINK A MILLION TIMES BEFORE BUYING FROM FORD.... | |
| Mike Furlow | 11/7/11 |
| I've bought 2 brand new Ford trucks in 2011. One was a decked out Lariat and the was and XLT. After it was all said and done, I discovered monies that shouldve been discounted, packages that I should not have had to pay for because of the model and I can keep going until my blood pressure goes through the roof. A few months later, I have a very simple question and have contacted the dealership, other dealerships and as high up as I can go with the corporate headquarters for an answer. Not one person will answer it for me. This is the LAST time I will ever buy a ford!!! NEVER AGAIN!! | |
| Dan Wilke | 11/8/11 |
| I'm writing to you because everywhere I've turned so far I get the run around and no answers. I've been a Ford owner fora long time my first ford was a 1960 falcon I have been a Ford owner along long time. Now I have a ford pickup 2006 . I was taking my truck to a dealer for service but I found out that the dealer was not servicing the truck as I paid them to do. They told me they did a 72 point inspection on the truck before I bought it and the was not true. I was a little suspicious and had the truck serviced by a friend who is a machanic. To my surprise he found the rear end very low on oil and the front dif. full of water. When I confronted the dealer he said that was not included in a full service. Now I find out that the design of the 5.4 liter engine makes it difacult to chabge the spark plugs. I have spent alot of money to get six of the eight plugs out of this engine. I called the dealer for help and he said at a cost of 165.00 per plug they would help.At this point I have 15 hours labor and two special tools invested. One spark plug to go. Can you tell me what direction I can go. My truck has been down for along time. I would like an address to get ananswer to some question thanks Dan Wilke @ DLWING85@aol.com | |
| linda | 11/8/11 |
| on october 28 2011 i buy a kia off of matthew ford in newark ohio the 4th day i called saleman that sold the car and went out to matthew he told me it balljoint on the car was bad i paided lot of moneyfor this car i feel they made it right it have a warrany and they dont want fix it what can i do about it i thinking calling a lawyer about it | |
| steven cortese | 11/2/11 |
| i am writing to you to tell you that i had a very bad deal with a ford company in new jersey, it was quility ford in east rutherford. i paided to much for a truck that i bought and i traded it it to a second dealership which then i brought i got a used car the salesman showed me the same truck that i got from the first dealer and it was 10,000.00 less now i want to trade this car in for a ford truck but can not because i still have 22,365.50 to pay it off. can anything be done . i am not happy with ford and i am thinking about getting a lawyer if i have to. please let me know what you can do. the second dealership was fette ford in clifton new jersey | |
| | 10/31/11 |
| To William Clay Ford And The Board of Directors. My Name is Peter M.McSwiggin 21 Liberty St. Middleton, Ma 01949 978-774-4407 508-397-4444 Would like you to consider the Rebirth of the (Model T Ford) for strickley a (TOWN CAR) maybe as a second or even a 3rd car just to be driven around Town. To be built as close to the same as the origional one manufactured back in 1909 I believe it sold for $909.00. Hopefully you could sell todays version for $9009.00 and up, depending on what the customer would like in them. My feeling is that they would sell like Hot Cakes and you wouldn't be able to keep up with the orders. I would bet a years pay on it. I can just vision all the different Model T's runnung around Town etc. After taking an early retirement, I'm now working as an Background Actor, and as a member of The Screen Actors Guild being a Council Member could see the movie industry scooping up many of these for their period movies. It would definently be a Fun Car. Would like to know how you would feel about the same in that order. Thanking you in Advance I Remain, Peter M. McWiggin. | |
| Marge | 10/29/11 |
| I bought a Ford Windstar to start a small business. It was 3 yrs. old and had only 21,000 miles. I had so many problems with it, from the rack and pinion steering having to be completely replaced, to a failed transmission at 51,000 miles and rust in the quarter panels, that I finally got rid of it. That buyer got rid of it after only 1 year too. No one can afford to own a Ford vehicle. Quality is almost non-existent and the customer service isn't interested in your problems. I think they build these cars and trucks as a way of keeping their repair shops busy. And now they saw they are better and will hold their value better than Toyota. More Ford lies and slander. | |
| Terry Miller | 10/27/11 |
| I am writing because I had a lease GMAC SUV that I lease for my sister, {Sherry Tappan}, after the lease was up my sister{Sherry Tappan} took it to Murphy Ford in Chester, Pa and turn it in on another lease car at Murphy Ford. My name was on the lease, I never sign off on the lease so how could your dealership give another car? The problem right now is that your dealership didn't check to see if it was okay to take it, because they did not she owed over $7,000.00 on it for over mielage. but Murphy Ford in Chester, PA still took the SUV and leased Sherry Tappan another lease car, how is this possible. How Murphy Ford is tell me that it is my problem to get the money back from my sister. The law states that a check was to be done to see if there were any outstanding warranitys against this SUV and that wasn't done so I want to know what is going to be done about this before I get the law on this matter | |
| Fernando Mujica | 10/27/11 |
| I bought an automatic ford focus 2012 on July 2011. The day after purchasing the car I noted it was making a weird noise and vibration when the automatic transmission changed gears. I asked the dealer and they told me this was normal, that I had to get a few miles on the car so that it would go away. AFTER 2500 MILES THESE WEIRD NOISE AND VIBRATION WERE STILL IN THE CAR, so I took it to the dealer to be checked. They told me that Ford Motor Company was aware of this malfunction but did not have a solution at the moment, and that "THE CAR WAS OPERATING WITHIN FORD SPECIFICATIONS". I then took it to regular maintenance service at the Sawgrass Ford dealership for the 5,000 miles check up on 9/21/11 and they still had no solution for the problem and they told me "THE CAR WAS OPERATING WITHIN FORD SPECIFICATIONS". On 10/9/11 the car had 6500 miles and “SERVICE ENGINE LIGHT TURNED ON" at around 8:00pm and the TRANSMISSION WAS NOT FUNCTIONING CORRECTLY, THE GEARS DIDN'T SHIFT AFTER FIRST SPEED. It left me stranded away from home. It was towed to the Ford warehouse since it was Sunday, and then on Monday, 10/10/11 it was taken to the dealership at Sawgrass Ford to the technical service area. That same day I was told that there was nothing wrong with it because "THE CAR WAS OPERATING WITHIN FORD SPECIFICATIONS" and that they did not know why the light had turned on and why it had malfunctioned and to take it back to test it out. It continued making this same noise and vibration and I did not feel safe driving with this malfunctioning new car. I asked to do a test drive with a Ford Dealership mechanic and we did so on 10/11/11 at 8am. The technician told me once again that the noise and vibration was normal and that they did not know why it had malfunctioned. I asked to do the same test drive on another new vehicle of the same brand and model with the technician and it did not make the same noise nor vibration with the gears. For that reason I once again handed the car to the Ford Dealership that same Tuesday, 10/11/11 close to 9am and I asked them to exchange the car for another car of the same model and value on a new state without the gear malfunction but they did not agree to do so. That afternoon they called me telling me that the noise and vibration had no solution and that "THE CAR WAS OPERATING WITHIN FORD SPECIFICATIONS" but THEY DID NOT KNOW THE REASON FOR THE MALFUNCTION. I did not accept the car back and they handed my car over once again to the Ford dealership and Ford corporate committed to monitoring the revision of the vehicle on Wednesday, 10/12/11. At that time, when "THE CAR HAS BEING OPERATING WITHIN FORD SPECIFICATIONS" for more than 6500 miles, they "DECIDED TO CHANGE A CLUTCH IN THE TRANSMISSION TRYING TO SOLVE THE PROBLEM" but they weren't sure it was the solution. I wonder HOW CAN A FORD FOCUS OPERATE WITHIN FORD SPECIFICATIONS FOR MORE THAN 6500 MILES AND THEN DECIDED TO CHANGE THE CLUTCH? They gave me back the car on 10/20/2011 with a new clutch in the transmission and NOW IT HAD THE SAME WEIRD NOISE AND VIBRATION BUT LESS THAN IN THE BEGINING AND THE CAR SHAKES BADLY WHEN STOPPED. It means it had the same problems than before and another one. I took again the car to the dealer on 10/22/11 to check it again. On 10/26/11 they told me again that "THE CAR WAS OPERATING WITHIN FORD SPECIFICATIONS" and that "AFTER 1000 MORE MILES IT WILL BE RIGHT" Also, now it has the same weird noise, vibration, shakes and a new noise when press brake pedal to release park, but, according to Ford, "THE CAR IS OPERATING WITHIN FORD SPECIFICATIONS" My conclusion is that if FORD SPECIFICATION are like that I realy don't want to have a ford. This is my first Ford vehicle and it is a LEMON CAR. According to what I heard, Ford Focus 2012 has transmission weird noise and vibration but Ford doesn't now how to solve this problem. That's why "THE CAR WAS OPERATING WITHIN FORD SPECIFICATIONS" Be carefull if you have a Ford and it has weird noise and vibration in transmission and in the dealer the answer is "THE CAR IS OPERATING WITHIN FORD SPECIFICATIONS" God Bless You All:) | |
| Tom Robertson | 10/27/11 |
| First off,i have been a Ford guy forever,but having said that,you REALLY need to do something about the 6 speed transmissions in 2007 and newer Explorers and Sport TRacs.It is not a very good operating unit.Mine jerks goes in and out of gear,can't decide if it will stay in 5th or 6th gear(Not very safe)nobody seems to be able to repair it and i am not alone.Ford is pissing off a lot of people who were at last buying American but because of this may not again--Especially a Ford--Pretty BAD press--Thanks,now do something--Tom | |
| Brenda Decker | 10/25/11 |
| I have always been a Ford girl. I leased several times and then when I leased my 2002 Ford Windstar I decided to purchase it when the lease was up. I have had AT LEAST 4 recalls on it and just received another. I have had to have to brakes done 5 times. And when I took it in for an oil change they gave it back to me with a busted windshield. They replaced the windshield at no cost to me, but when I asked for documentation of the windshield being replaced, in case I ever decided to sell it, the dealer refused. I am SO DISAPPOINTED with Ford. We just sold our 2000 Ford F150 and are looking to purchase a new car and I am looking to get something that is NOT a Ford!! Ford has been with my family for YEARS and that is about to change because of the poor workmanship in this car and service I was given. | |
| Bill Gillen | 10/25/11 |
| I bought a 2011 ford focus April 2011 at Sallisaw Ford, in Sallisaw, ok. At 11,000 miles the tires had dips, causing loud road noise, and vibrations. when I told the shop supervisor about my problem, he informed me that ford would not replace the tires. he said he ahs owned a 2009 focus and that he replaced his tires about every 20,000 or 25000 miles which was normal for a focus, which is a crock. I have seen on the net that there is a class action on ford focus | |
| Danielle Love | 10/25/11 |
| Can anyone tell me why Ford can't take responsibility for anything? Is it the dealerships or is it Ford themselves? Dear, Ford can you please tell all these people why you have no issues selling them cars, but when it comes down to selling cars that break down you run and hide and blame the world? I have never heard anything like this before..Why would you do that to your customers? This is why Sundays are a dealerships busiest day. The only thing not lying from Ford is the cars and I promise if they could talk they would be programmed to screw you too. Ford needs to read these and instead of laughing like one post said they do I think they need to take all these complaints very seriously and start being responsible. Fix these issues for your customers and be able to look at yourself in the mirror with some honesty. | |
| michael tobolt | 10/26/11 |
| i have a 03 f350 6.0 that is junk and a 03 lincoln with a 5.4dohc and is junk as well I AM ASKING ALL OWNERS OF THESE MAKES TO MAKE A STAND WITH ME AND BRING THERE JUNK 6.0'S AND 5.4's RIGHT BACK TO FORDS FRONT LAWN ITS TIME WE ALL MAKE A STAND! ITS UP TO US TO SEE THAT FORD MAKES IT RIGHT SO GIT ON WWW.YOUTUBE.COM AND SAY YOUR MIND OR CALL THELM EVERY DAT TILL THEY SEE WE ARE PISSED!!!!!!! SO DONT THINK YOU ARE ALONE YOU R NOT COME ON PEOPLE TAKE A STAND NOW BEFOR ITS TOO LATE DONT LET THE BIG 3 DO US THIS WAY!!! MICHAEL TOBOLT ,IL 1-217-690-1604 | |
| Fire man | 10/26/11 |
| Ford needs to look in to the 2008 F150 fast. It had 60000 miles good truck. 3 Days ago i was going down the road and look out my back glass and guess what. The back of the truck on fire. what the h-ll. it was told that the wireing in the tank was bad. TRUCK NEVER BEEN WORK ON BUT FOR OIL CHANGE. CAN WE SAY RECALL. WHAT TO DO? I'LL BE CALLING YOU FORD. | |
| william rogers | 10/24/11 |
| Ford motor company has problems. I was driving a 2011 3/4 ton ford pickup with the new 6.2 liter engine. It sucks, the power is poor the acceleration is poor, the engine commited suicide and has to be replaced with less than 12,000 miles on it. To top all of this off, the service I am recieving is extremely poor. Ford has had this pickup for 4 weeks now and I am told it may be 3-4 more weeks before the vehicle is repaired. Ford has made no offer to compensate me during this time and to top that off I am making payments on a vehicle which I do not posses. This is the last Ford vehicle I will ever own. | |
| Bruce Roberts | 10/24/11 |
| I would like too get in ford motor co. as a factor-worker when they are hireing re-placement workes for your plantes i am a very good worker i worked for Northwest airlines for 28-year,s my name is Bruce Roberts my phone number is 734-595-8256 my cell is 734-306-9146 I was toaled it was hard too get in fords My brother workes in Brown-town at partes plant Thank you for your time. Bruce Roberts P.S. My web-site is ROBERTS1958@LIVE.COM Thanke You again Have a Nice Day. | |
| Miranda Smith | 10/24/11 |
| Recently I called a Ford dealership in Tulsa, OK (Joe Cooper Ford) to buy a Dodge Challenger because they had a really good deal on it. I spoke with them for a week straight to make sure that I was going to be approved for financing. I live in Woodward, Ok which is about a3 hour drive. When I got there they told me that I was not approved. I spoke with the manager before I drove up there for him to tell me that there was no issues and I could drive the car off the lot that day. When I got there I had to have the finance manager tell me I wasn't. DO NOT TRUST THOSE GUYS. They will tell you anything you want to hear over the phone and straight up LIE to get you there. The funny thing is my friend went up there the following week to buy a car that was suppose to be held for him and they sold it. They lied to him and said that the vehicle was sold 3 days ago, but was told that morning it was still there for him to come down. They just tried to sale him another vehicle....THEY ARE CROOKS. | |
| Richard Addo | 10/16/11 |
| I am Mr.Richard Addo accountant in Ghana Commercial Bank Accra-Ghana.I will like you to go through the information below and please get back to me. I have been working with the bank for the past (14 years). There is one Alhaji Hamza Mustapha a citizen of Libya an Oil businessman in the West Africa and a well known customer to our bank. He made a deposit of (US$10.5m) Ten million, Five hundred thousand US Dollars with our bank without next of kin in the form he filled and signed with the bank. It is sad to know that the man died in a bomb blast during his visit to his family in Libya, though I was the officer on duty when this money was deposited with our bank and every record is intact. The Ghana Commercial Bank will not accept to pay the money to anybody hence there was no next of kin in the form he filled. So my bank has decide to make you his next of kin or the beneficiary of these funds so that you and my bank can use the funds for PRIVATE LUCRATIVE BUSINESS,REAL ESTATE PROJECT and other business you can manage for our bank as project manager for Ghana commercial bank in your country. Please send to me your full name, address, telephone and fax so that I can give your information to the Attorney for Ghana Commercial bank: ( Hon.Abubakar Sumani - Lawyer ) who shall assist for the change of ownership or the Affidavit of Oath in the High Court of Justice here in Accra-Ghana. I am a staff of the bank and I have every document of this deposit in his bank file of which I am ready to furnish you with upon your request. An offshore account can be opened in your name with our bank for onward gradual wire transfer to any nominated account of your choice in your country. There is no risk involved. I will make sure I perfect the wire transfer and arrange to meet you up in your country after the success of this transaction. I would like that word trust to exist between both of us. Please be assured that this transaction is risk free and my life depend on it. Wishing to hearing from you as soon. Best Regards, Mr.Richard Addo Chartered Accountant Ghanacommercialbank.project@gmail.com Ghana Commercial Bank Accra-Ghana. | |
| john fox | 10/21/11 |
| bought a new 37 foot motor home on a ford f450 with a v10 and trying to get service done on it and no dealer in my area will service it, say they don't know how or can't get it in the building, SO ford why sell these things have no one to service it, talked to forest river and said it is a ford problem. | |
| Michael | 10/23/11 |
| Why is it when I apply for credit from ford I have to do It many times if I go to another ford dealer.And also why do I have to bring my pay check to the dealer before I get approved for credit.Tell me is that fords way of doing bussiness! | |
| Richard anderson | 10/19/11 |
| Great sales exp at hardy family ford in Dallas Georgia. I bought a 2011 ford F-150 4x4, great truck.I thought This truck had a bedliner, Been driving the truck 1 week Need a bedliner Need a better deal than 400.00 thanks Richard Anderson R23hemi@yahoo.com | |
| Maggie Ramirez | 10/14/11 |
| I bought a used vehicle from Rodriguez Ford Mercury which came with an Auto Care Maintenance program which covered fluid changes on oil and transmission. Last one was in Aug. 2011. Well in Sept. less than a month later the transmission gave out The repair shop told me the sludge in the transmission was so thick it had never been inspected since the birth of the vehicle. Well I called and told them due to their negligence I felt they should repair. Well Mgr. of sales washed his hands off said he was new and it was before his time. Mgr. of finance said Auto Care is expired, can't do anything and if you return vehicle Ford doesn't lose anything you in turn lose your credit everywhere. Owner, CEO and President Mr. Rodgriguez never bothered to return my call. While the salesman who helped me was very professional, the MANAGEMENT showed very little care for clients. Should I give Ford my business again? Does Ford care about their customers once the sale is made? Friends beware, think twice it could cost you $2400 like it did me and they turned their backs on me when all they had to do was admit their negligence and repair my vehicle. | |
| Ray Robinson | 10/16/11 |
| just wanted to thank ford for helping myself to shop for a different company for new pickup, to build pickup that does not come with a standard transmission is stupid, and further why would you not have just a basic truck rather a work truck. i consider myself a ford man just like my father before me. so thanks for destroying a family tradition. oh by the way. my son agrees with me. | |
| Lester Solitaire | 10/16/11 |
| I cannot believe the amount of personal information people place on sites like this which are accessed by millions of people daily. Read the news people, there are stalkers out there, and ID thieves who LOVE people who are not savvy enough to understand the dangers involved. Having said that, I want to take a moment to THANK each of you for your comments, most of which have left me laughing my happy hind-quarters off. I do feel bad that Ford sold vehicles to you. Maybe we should have requested you take an IQ test first. We love you all. When sales are slow, we gather around the manager's computer, read and laugh. | |
| Tina Thornberry | 10/13/11 |
| My name is Tina Thornberry,Christina is our daughter,I am writing to you for help, see we are a low income family that has had it rough over the last 9 years.Christina was born 1 lb 5 oz and 11 and 3/4 inches long she went all the way down to 14oz.I am a disabled women unable to work and my husband has had 5 surgery's in the last 3 years he is a cancer survivor.But he is now enrolled into ITT Tech to try and get a job a better job.Not only is it just the 3 of us we have my oldest daughter which is 24 my granddaughter in which is 3 ,my mother our other angle in which is 66 years old and helps take care of us.Christina has had allot of major problems she finally came off a ventilator at age 4and 1/2 she is always home bound due to our transportation.She started walking after age 6.Christina is our gift please don't think for 1 minute we would not want her in our lives she is our Angle,She has mild Cerebral Palsy-Autism and asperger .She is a loving wonderful child she will be 9 years old on OCT 30,her due date was Feb 15th so i only got to carry her 24 weeks and we payed everyday and night for her to live.We are very traumatized over not have transportation not just for her therapeutics,Doctor app ts but she cant just go to the park or for a ride.Our van broke down over a year ago and we are still not able to fix it and we have't had a Christmas in 3 years and she has never had a birthday party.I usually never ask for help but i don't know where to turn anymore do you know anyone that can help our family?Thank you for taking the time to read this ,Tina Thornberry | |
| STACIE JENSEN | 10/12/11 |
| WE JUST MOVED UP HERE TO THE PARK RAPIDS MINNESOTA AREA FRON ALBERT LEA MINNESOTA AND I AM NOT SATISIFIED WITH THE PERFORMANCE OF PARK RAPIDS FORD. WE WENT IS FOR THE RECALL THAT WE HAD GOTTEN ON OUR 98 FORD F-150 AND OIL CHANGES AT THE SAME TIME AND WE FELT LIKE WE WERE TOTALLY TREATED RUDELY. THEY DID NOT WANT TO GIVE US THE TIME OF DAY. CUZ THEY SAID THEY WERE TO BUSY. THAT WAS A CROCK. MOST OF THEM WERE JUST SITTING AROUND WAITING FOR THERE LUNCH BREAKS SO THEY WOULD NOT EVEN TAKE 2 MINUTES TO CHECK THE ENGINE LIGHT THAT CAME ON IN MY HUSBANDS F-150THEY MADE AN APPOINTMENT FOR US AND SENT US ON OUR WAY. THEY WOULD NOT EVEN TALK TO US. OUR APPOINTMENT WAS FOR 1 WEEK LATER AND THEY STILL DID NOT FIX WAYNES ENGINE LIGHT. NOW WE HAVE TO WAIT ANOTHER WEEK TO GET THAT FIXED. THEY DID REPLACE THE GAS TANK STRAPS BUT THEY WERE NOT TO HAPPY WITH THAT CUZ IT WAS ANOTHER RECALL. I HAVE NEVER RECIEVED SUCH SHOTTY SERVICE BEFORE AND I WILL NOT. WHY CAN'T PARK RAPIDS FORD BE LIKE HOLIDAY FORD IN AUSTIN MINNESOTA. ANYTHING I WANTED THEY MADE SURE I GOT AND IF THEY COULD NOT SEE MY CAR OR TRUCK THEN THEY MADE SURE I LEFT IT AND GAVE ME A LOANER TO USE TIL THEY GOT MY CAR IN. I AM JUST SAYING THAT I WOULD LIKE THE SAME SERVICE AS HOLIDAY FORD. | |
| EMILE MARANDA | 10/12/11 |
| I AM NOT VERY PLEASE WITH THE WORK THEY DONE TO MY 1999 FORD WINDSTAR VAN.THERE WAS A CALL BACK ON IT LAST YEAR AND THEY HAD IT FOR ABOUT 10 MONTHS. NOW THE MAIN COMPUTER IS GONE AND IT WAS DONE WHEN YOU FOLKS HAD IT LAST YEAR. WHEN I RECIEVED IT BACK IN MARCH OF THIS YEAR I HAD TO REPLACE A BATTERY,STARTER,AND A ALTERNATOR . BEFORE YOU PEOPLE TOOK MY VAN IT WAS IN GREAT SHAPE. NOW ANOTHER CALL BACK THIS WEEK. THE LAST CALL BACK WAS THE FRAME ON THE BACK. I THINK YOU PEOPLE SHOULD BE RESPONSIBLE FOR THE MAIN COMPUTER. ALL THE LIGHTS ON THE DASH IS ON. NEVER DID THAT BEFORE YOU PEOPLE TOOK IT LAST YEAR. I WILL NEVER BUY ANOTHER VECHILE FROM YOU PEOPLE AND I BEEN TELLING EVERYONE ABOUT YOUR CROCKED WORK. | |
| ISAIAH jORDAN | 10/12/11 |
| Ibought a 2011 2500 ford in may 2011 from Milton Ruben Ford in Augusta Ga. I order it from the factory because I wanted 20' wheels and the one on the lot all had 18' wheels I ask the saleman to make sure the spare tite was a 20' tire,he said it may not fit under the truck, I said ok just have them put it on the back truck bed of the truck he said they might be able to get it there because you are having the truck made from the factory,when we picked up the truck I was sure the tire under the truck was a 20' tire and never checked. now four months later I check the tire and its a 18' tire. I called the company and was told ther was nothing in the contract about a 20' spare tire. I order the truck from the factory because I wanted to be what I like , now I'm told they want give me a 20' tire and the saleman said he remember talking to me about the spare,now no one will call me and talk about this. I nned your help because I don't know who to call other then going to my local tv station, Thanks Mr Isaiah Jordan Oct.12,2011 | |
| Dawn Sievert | 10/10/11 |
| I have always loved our Ford Cars ans Trucks. I HAVE A NEW PROBLEM. PAY ATTENTION !!!!!!! WHILE THERE ARE FACTORIES SITTING EMPTY, WITHOUT AMERICAN WORKERS HERE IN MICHIGAN FORD IS GOING TO BUILD A FACTORY IN INDIA AND EMPLOY 5,000 WORKERS (NOT AMERICAN WORKERS!!!!!) HOW CAN YOU SIT THERE ON AMERICAN ROAD SUCH A JOKE. I KNOW YOU SAY THAT TO BE ABLE TO COMPETE YOU HAVE TO DO THIS. WELL JUST REMEMBER WHEN THERE ARE NO AMERICANS WITH JOBS TO BUY YOUR CARS THEN WHAT WILL YOU DO????? I KNOW I'M NOT ALONE WHEN I SAY WE ARE ALL FED UP. TAKE A LOOK AROUND; OUTSIDE THE BOX THAT YOUR IN. REALLY, WHO WILL BE ABLE TO BUY YOUR CARS???? MY HUSBAND OWNS A SMALL MACHINE SHOP. YOU WANT TO SAVE SOME MONEY??? QUIT SENDING OUR WORK OUT OF THE USA TO BE DONE. HE RE-WORKS (MACHINES) A VERY HIGH PERCENTAGE OF THE PARTS THAT ARE SENT SOMEWHERE ELSE FIRST, BECAUSE THEY MACHINE JUNK!!! THINK OF ALL THE MONEY YOU WOULD SAVE IF YOU JUST KEPT THE WORK HERE AND LET THE AMERICAN WORKERS WHO ACTUALLY ARE SKILLED IN THEIR TRADES MAKE THE PARTS TO BEGIN WITH!!! YOU ARE MAKING A VERY BIG MISTAKE BY DOING THIS. WHAT EVER HAPPEND TO THE PRIDE THAT CAME WITH OUR PRODUCTS BEING MADE IN AMERICA??? OH THATS RIGHT; IT'S BEING SENT OUT OF THE USA!!!!! | |
| Dave | 10/10/11 |
| I owned and drove Ford vehicles for over 40 years. I had an increasing number of problems with the last several vehicles to the point that my wife forbid me to purchase another Ford. On of the last vehicles was a Ford Focus, I saved up the recall notices for this vehicle until the pile of notices was more than 1/4" thick before taking it back to the dealership each time. During the period that we owned the car at random the transmission would disengage and spin. When this happened you had to take your foot off the gas pedal and coast until the transmission reengaged. Needless to say, the dealership "could not duplicate the problem" so they could not fix it and obviously they plain did not care. So no more Fords for us. | |
| Mr. Eddy John | 10/6/11 |
| Good Day, Mr.Eddy John, is offering out loans to the public with a very low intrest rate of 3%. We offer out personal and business loans. Are you in debt and you need an urgent loan? Look no further, contact : eddyloancompany09@gmail.com BORROWERS DATA FORM: Name:----- CENSORED::------ Amount Needed:----- Country:------- Mobile/personal Phone Number:------ Loan Duration:----- Regards. Mr. Eddy John | |
| geo gran | 10/6/11 |
| i have a 2005 ford f250 with the 6.0 diesel engine, I know hate ford, I went as far as selling my mustang because I want nothing to do with ford. the problem I had with my truck was first the turbo went out then, one day was driving and the engine stalled and died on me took it to the dealer said the ficm was out. they replaced it and right before exiting the dealer, the truck stalled again, I never made it passed the driveway when my truck breaks down, at the dealers? that's embarrasing. I had to run and get the technician for help, so what the next problem....sound like I may be joing a class action lawsuit. | |
| Shawn | 10/7/11 |
| My wife and I bought the new F-150 Echoboost, 4x4, crewcab truck. DO NOT BUY ONE! IN FACT DO NOT BUY ANY FORD! They advertise it as getting 18mpg city, and 22 mpg HWY. Not true. We are getting 14.5 mpg city, and 16.5 mpg HWY. And 9.1 mpg towing a 16ft 700lb utility trailer. We bought it from Joe Cooper Ford, in Oklahoma. They are very crooked, and shady business men. They will not help you with your new 40k truck, and they will lie to you constantly. We never received any honest help from Joe Cooper Ford In Oklahoma. Then we called Ford Motor Company, well they are no better. They will blame the dealership for the problems with the crappy new truck, in order not to take responsibility. So people all over OKLAHOMA do not go to Joe Cooper Fords. And people all over the world. DO NOT BUY A FORD PRODUCT! | |
| Michael Gaines | 10/3/11 |
| I'm a 100% service connected Viet Nam Veteran who bought a pre-owned ford motor vehicle that was still under factory warranty from Pacific Ford in Long Beach California. I needed some repair work after having the car for less than a month. I called their service department and was told to call the person in charge named Toni. I called and left a message and got no call back. Three weeks later I go in and meet her and have work done on my car. I was charged even though my car was under the three year 36000 mile warranty. I got great service from a number of managers however the person in charge never acknowledged this problem. And my car's problem still exists. I seriously question Ford Motor Company's hiring practices and I will share this experience with my friends, fellow Vets and entertainment contacts. I will be going back to Pacific Ford this morning 10-3-11 at 9:30am to have the problem addressed again. I was told by a manager that I'd be given back the money that I paid them last week. | |
| Lily Fuentealba | 10/3/11 |
| Please I need a Response, I have a Complaint. I recently took my beautiful GT Mustang to the dealer in Walnut Cree, who is an excellent place. I've been going there for the life of my car 7 yrs. I do all maintenances to the car per the book. I did the 65,000 mile checkup last yr. everything in the car was excellent. BUT Recently this yr. I noticed a noise, took the car in to my favorite Serv Rep, they checked the car, and the diagnostic was, that the Plastic Intake- Manifold had a Crack, CONSEQUENTLY,the Coolant-anti Freeze had leaked through the Crack and had severely damage the inside, costing me to repair it, for $2,000; My Serv Rep said that FORD Corp is no longer using this Plastic Manifold in cars due to this problem I experienced, now the Manifold is made of a much stronger material, not plastic any more, because it CRACKS. Consequently, I feel that this was not my fault, I should have not paid $2,000!!!! I keep my car very well maintained. This problem I had happened, because of a DEFECTIVE, BAD QUALITY PLASTIC USED ON THE MANIFOLD. I need to talk to someone in your Corporation regarding this. URGENT: Please reply to my email sanramon06@yahoo.com. or you can reach me on my cell, 925-819-3387. Thank you. | |
| 2002 FORD EXPEDITION--- ROTTED OUT | 10/3/11 |
| Ford Motor Company Main Topic: VehicleServiceIssues Your Inquiry: I would like Ford Motor Company to step up to the plate to help me with a serious "safety issue". I am the owner of a 2002 Ford Expedition Eddie Bauer Edition 82,000 miles(3000 miles on current motor). I have lovingly taken care of this vehicle and have undergone several serious issues with it in the 7 years that I have owned it. This includes 3 motors, with the last one being installed last August 2010(The factory motor had spun bearings)! I have continued to have hope that I would have this vehicle for at minimum several more years until recently when I was told by my mechanic that he will not grant an inspection renewal due to the fact that the frame, cross members and floor is rotted out to the point that he could put his hand through it. I have two small children in this vehicle and the implication that this vehicle is not safe is an understatement! I contacted Ford and spoke with at least 5 representatives including a Supervisor, was offered an "X plan", which essentially offered me $3,000 off the price of a new vehicle at which time I cannot afford. I have worked hard to pay this vehicle off only to have it be scrap metal. It is clear to me that this is a serious Ford issue with other vehicles as well. Coincidently, my friend has a 2004 version of the Expedition and hers has just been condemned for the same issue. I meanwhile hear Ford commercials, stating "Ford Tough" and I can only think that this is such a misleading advertisement. Quite frankly, I find it insulting that the best Ford can do to stand by it's customers is to offer them a very trivial amount of money towards a new vehicle when it is clearly known that this is a legitimate issue with many of it's vehicles from 2000-2004! I believe that there is a clear lack of concern with regard to this issue! I have muddled through the other issues, including spark plugs blowing through cylinder heads, however the safety of my children and other passengers is where I draw the line. I have gone to the dealership where I purchased this gem and was told that wholesalers looked at it and I would be lucky to get $5-6,000 and likely less where it will likely be parted out due to it's structural issues. I feel it is Ford's legal obligation to right this wrong with regard to this serious issue. PLEASE HELP!PS. I would love to forward pictures of this vehicle as it | |
| Liz | 10/4/11 |
| Bought. 2012 focus and will never buy another ford. The car was in the shop within 3 weeks for a grinding transmission. Was told it was fine got worse went back it was fine. The 3rd time I brought it back they said it needed new software in the transmission was supposebly fine and given back to me. Took it home was even worse and shaking brought back te next morning dealer Was supposed to open a new repair order but when I picked up over a week later it wasn't done. Mailed a final repair attempt to ford. Transmission was leaking into the clutch and given back to me. Broke again on the way home 2 days later starting smelling like something smoking. A day later the transmission overheated. They refuse to fix the vehicle and want me to bring it back to the dealer for a 5 th time and they stand behind there warranty. The dealer scammed me and committed fraud but I'm supposed to bring it back?! Consumer affairs department hung up on me twice. They refuse to replace the vehicle and are making me go through a lawyer to get a new vehicle. Waiting to here from mr. Fords assistant let's hope they have some good news of a new vehicle and to make matters worse I can't get a rental because I'm not old enough they expect me to walk and hour to work or school. Great paying for a vehicle you can't even drive. | |
| April Hansen | 10/5/11 |
| I brought in my 2006 ford freestyle to the Russ Milne Ford located at Gratiot and Hall Rd. My vehicle has something wrong with the Transmission. I had already taken it to a shop that specializes in transmissions and as expected they didn't know what they were doing. So I decided to take it to an actual Ford dealership service shop to be worked on by Ford mechanics. I took my vehicle in, they took my transmition out and found that a seal was broken and was causing and inner pressure leak causing the gears not to shift. 2 weeks and 2500 dollars later they said come pick it up its fixed. I picked it up and 20 minutes later my car was back to not shifting out of first gear and the wrench symbol was on again. So I called Ford immediately and brought it in. I left it running so the service tech could see that the symbol was on and that my car wouldn't drive. Within a few hours I received a call to come pick my vehicle up. When I did the service tech said that they simply cleared the codes and it drives fine. After I had picked it up the second time, I had the vehicle for about half a day and not only did the wrench symbol pop up the engine symbol did also and my vehicle still will not shift out of first gear. I have just taken it in for the third time in a one month period, today. I sincerely hope that they actually fix the same problem I originally brought it in for instead of not. I am a single mother. My sons father has been passed away since his first birthday 4 years ago. I'm not on state aid I support us myself. And for me to be out of a car for about a month now is not ideal in my situation. This is the reason I brought my car to a Ford service shop instead of joe schmoes auto shop. Very unhappy customer :( | |
| Travis Duane Atchison | 10/5/11 |
| My audi broke down so i had it towed to Berge Ford in Mesa. Although this was not a ford they assured me they could fix it for 2700. Then called back with an unfixed car a week later. Told me they had some other minor things they had to do and found but would have to raise the price to 3600. Two weeks went by. They then told me i could pick it up friday. Called to pick it up and it wasnt ready. 3 weeks went by. They then said it would be ready a week later. Called on that day it still wasnt ready. Finally a month after they said it would be done they raised the price without authorization and still my car is not fixed and all the sudden the price they want is 5000. This was a nightmare. I was stripped of a car. It was promised to be fixed at 2700.00. I was forced to go car-less for a month and a half and then basically had my car stolen from me. I dont know how these criminals run a business. | |
| liz Cavalier | 10/5/11 |
| what is up with ford not backing up their parts? lemon fuel pump installed in 2002 ranger.....TWICE...now they do not want to replace the second one which went bad 24 hours after i picked it up. making me dance around with all sorts of possible reasons truck is cutting out in traffic and dying...when it is so obvious the second pump is just as compromised as first......service department at dealer is afraid to send parts back to Ford...they kept saying oh it's not the fuel pump...i finally realized they knew it was but wanted me to be mislead.....wow | |
| Jerome Skorzewski | 9/29/11 |
| To: Ford Motor Co President My grandfather, dad, uncles, brother & I, and 99% of my extended have owned Fords. I'll be buying an F-150 shortly. Why? Because they last longer #1 No government bailout #2 Your TV ad featuring an American citizen #3 PS: If the White House did, in fact, pressure you to remove #3 from TV, they had no business doing so. All the more reason my family is voting Republican. E-mail: jeromeskorzewski@centurytel.net | |
| JERRY GRIFFIN | 10/1/11 |
| I GET A 2007 FORD RANGER SPORT IT HAS OVER 300000 MILES ON IT AND STILL RUNS GOOD EVER BEEN IN MOTOR OR TRANS EVER THING STILL WORKS ON IT I GOT IT NEW FROM ADEL COOK COUNTY FORD ITS BENN A GOOD TRUCK AND EVER THING ON THETRUCK IS STILL FORD MOTORS PHONE NUMBER 229-507-6995 EMAIL IS BIGHEADGRIFFIN@YAHOO.COM | |
| Israel Osei Owusu ziggah | 9/28/11 |
| My name israel from Ghana I happen to be using Ford Modeo 1999 and Matter of fact it speed on high way is amaze but it and complication In time of break down is a hell because it parts are not ready Available and mechanic. My four week at shop simple the engine don't not stay On the power off.currently trying to pinpoint if it is the control board I love Ford but in time of mechanic is real jeopardise mine interest Is there any you the can assist me with I need my CAR back on road Thanks Israel | |
| Joann Breivogel | 9/28/11 |
Hello Ford Motors Company: I need a letter of inquiry about a Mr. John Breivogel who use to work at ford Motors Company out of Melrose Park Illinois. I need a statement of him retiring In 2002 and what City he retired In and where he lived and what year he retired this is what I need for benefits purposes. when he left ford motors and moved to Lakeview arksanas and about his condition the day he died and before that. Please send and If some reason you need me then call 1 (773) 273-0997 and I will reach you at all times . His social security for look up purpose is 348-30 0191 amd give me a call soon. sincerely, Joann Breivogel irishour20@yahoo.com | |
| Andrew | 9/27/11 |
| I had a Ford Explorer that it took me three years to move through the Lemon Law process after offering them multiple opportunities to find a solution with resolving from fixing the car to trading out with similiar year (at time only 7mths old)and mileage. They fought me at every direction from when first reported to top executive offices who told me in a nice way that they would not do anything. In the end, I won when even my lawyer had doubts and told me it was remote. It left a bad taste for this company for the rest of my life especially after three years, countless mechanics/engineers the big company at the hearing sent 4 lawyers and engineers to make me look bad. Too bad I had a technical bulletin of their cover-up of a potential hidden defect. It cost them more in the end then trading it out in addition to lost sales with me, my family and friends as customers over the next few decades. | |
| Lincoln Griffiths | 9/27/11 |
| http://www.theblaze.com/stories/report-ford-pulls-anti-bailout-ad-after-pressure-from-obama-admin/ Link to the story from The Blaze above. Why in God's name did the Ford Motor Company knuckle under Obama pressure to pull the anti-bailout advertisement. Obama is the anti-Christ - the Satan of our times who is working to destroy American. My next car would be a Ford because of Ford's refusal to be corrupted by Obama. Shame on you for pulling the ad!!! I’m disappointed you caved under the pressure, but understand that Ford will probably experience a Gibson style raid should they not comply. While I don’t think companies should dabble in politics as a whole, this one is different for me. They didn’t take the money and that is HUGE for a lot of us. For the administration to go after them unfortunately these days is no surprise. Another reason we have to get this dictator out of office and start getting back on track. | |
| Morris jenkins | 9/23/11 |
| I purchased a ford flex with monthly installments on Sat.September 17th 2011.The vehicle is very nice,but I stated I wanted leather seats so when it came time to negotiate,the sales manager offered to pay half to put in leather seats, So I agreed.I was told to pick my color and give the sales person my choice. The next I came to and gave them my down payment and decided to look at the color choice for the seats.My wife and I decided on the color camel. So we showed the sales the color and he said fine and they would call me in a couple of days. When I received the call I took the vehicle in. The car was ready in one day.Although I picked vehicle up two days later,Fri.23,2011.Once I opened the doors I saw that the color was not what I asked for.I told salesperson he presented the problem to his manager. After a while they said that they could do nothing.They offered me coupons for service center and that was it.All I want is what I paid for and was promised,THAT'S GOOD BUSINESS.Just this decision has given me a good reason to return the ford flex.I am now in process of resolving my problem with Lanham Ford thru different ways such as this and other means. | |
| Donald D. Adams | 8/8/11 |
| i own a 96 ranger with over 300k on it ive had a starter and alt go bad plus the heater control valve. thats it it is a 3.0 litre auto and has been in the CO mountains and ARK rivers and hell and back even has original A/C refrigirant still in it it was assembled in your KY plant please make sure to give them an attaboy for making my truck ford tough. | |
| Chris Lessard | 8/8/11 |
| well this complaint is due to the recent recall of trucks with rusting fuel tank straps. i recently 7/7/11 replaced the fuel tank straps on my 99 F250 paying close to $600 out of pocket. i heard to today 8/8/11 that ford annouces the recall. i called the ford recall number and the nice lady whom i spoke to informs me that my truck does not qualify as it's VIN number is not on the recall list. now i am out $600 bucks and ford is blaming a VIN number. i cannot believe that this truck cannot be under recall considering the straps were so rusted out that one broke while driving and the other broke when my technician (at a ford dealership) gave the truck a quick once over to make sure everything was working and ok. the only thing keeping 40 gallons of diesel fuel from spilling and possibly igniting was the fuel tank fill tube. this is outrageous that ford isnt even willing to work with me on refunding any of my costs. | |
| cin | 8/8/11 |
| i just want to warn you people there are scammers using facebook and saying that they work for you in usa but i have found out a few things maybe this person is real but the profile is probably stolen and use the facebook log in and find the name austin karen he says he went to university of washingtion in st louis ???? i do think someone should warn the real austin karen that his profile has been stolen if that man is one of your employees then please tell him to tell the facebook people i had no idea who austin karen is but he contacted i am sure this man is from nigeria and i have already reported that man or the profile to the facebook team i hope your employee keeps his records safe if he acutally works for you thank you he says he works for town and country ford and went to university of washington by the way i am in canada which was a red flag to me because that man keeps asking where i was from???? anyway watch your records and the others too bye for now | |
| Joe Moore | 8/10/11 |
| I have bought my last Ford!!! My entire life have always seen me in a Ford, and I was happy with them for the most part. When you guys didn't take bailout money, I was proud of my F-150. However, dealing with dealers who do everything possible to avoid helping or honoring their end when a vehicle goes down is the last straw. My 2006 F-150 gas tank strap broke off as I was driving home last night. A perfect end to a long 16 hour day, sitting in the dark in a crappy neighborhood waiting for a tow. Since I don't fall under the national recall which goes to 2004 vehicles, I am out in the wind and Ford doesn't care. YOU KNOW THE STRAPS FAIL AND IT DOESN'T MATTER WHAT FRIGGIN YEAR OR MODEL IT IS ON....DO THE RIGHT THING AND REPAIR IT AT YOUR COST, NOT THE CONSUMERS. My wife drives a Toyota, and for a good reason, better made vehicle and helluva lot more loyalty to thier patrons. 2012 Toyota Tundra sounds great! | |
| Alex | 8/12/11 |
| Complaint: new car delivery delay! Our family is the buyer of a new Ford Focus II with Rolf Ford (Rolf Oktyabr’skaya Ford) official dealer (car center), city of St Petersburg , Russia. The contract is signed 12 days ago, advance payment done. The contract implies that the car delivery is done within 10 days, but no person seems to be able to say when I can expect the car to be issued. According to the assistant’s information, the model is no more in production. That means that the produced car cannot be physically delivered from the plant situated in the suburb! The car sales dept head seems to be out of reach, in spite of my numerous calls. And no one in this client-oriented dealer can say what the problem is and how much time I must wait. In short: I think of buying a different car. Alex city of St. Petersburg, Russia | |
| Steven Potter | 8/12/11 |
| I was excited when I purchased my first Ford F-150 2005, with a extended warranty. Most problems were covered under warranty, however I took the Ford in to Kimnach Ford last year complaining of hesitation problems and RPM run high when engage. Kimnach Ford was not able to find the problem and said if it gets worse bring it back. Well needless to say it did in July 2011 of course last month of warranty and Kimnach had gone out of business. I took the F-150 to another Ford dealership in August and discovered the problem was transmission and needed a rebuilt kit. Well Ford customer service 1800-392-3673 and the supervisor Rita said sorry out of warranty and Ford will not help. So if you want a throw away vehicle by Ford, good for 6 years. In the military so will show my support advertising, through blogs, facebook, local news, or anyone that wants to listen. Thing is everyone at work laughs at me saying you should have bought Toyota or Honda. Going shopping this weekend and guess it won't be a Ford. | |
| Joann Breivogel | 9/19/11 |
| Will you Fax me a copy of your number please so I can fax you a statement concerning my benefits from my late husband Mr. John Breivogel that worked at ford Motor out of Melrose Park Illinois back here In the year of 1990 and left for Lakeview Arksanas. Please call 1 9773) 273-0997 or may be you can Fax me some Information On John Breivogel his wife. Sincerely, Joann Breivogel | |
| Anne Marie Thompsen | 8/16/11 |
| My 2007 Ford Focus hatchback is a lemon in every sense of the word. So much for supporting American Corporations. All maintenance was done on schedule and all receipts have been saved. Ford checked it out after it stalled in 2009, Complete check done by Ford. In 2010 after serious tire issues I had my Fordd towed to the dealer. The car is under warranty and extra warranty. I was charged over 600.00 to have the tires changed by Ford service. My fault? Dumb woman? The tires are awful and the car can't even pass an inspection in VA. Service station stated a poor job was done when the tires were all replaced at my expense. I need a resolution before my car is towed away. I paid off the car myself with a check for over 16,000 dollars in 2008 and now it is worthless. Routers, brakes you name it it is wrong! Anne Marie Thompsen 1215 Fort Myer Drive 508 Arlington,VA 22209 703 480 2602. billyannet@aol.com. DO NOT CONTACT OLD ADDRESS PLEASE! | |
| Chinese client ( dissappointed with Ford East-Court Toronto) | 8/16/11 |
| We were looking to buy a car so we ended up in a ford dealer due to the Ford reputation and the advertisements on papers and magazines. My husband was introduced to some ford cars but later was shown a lincoln 2008, it was a nice car and my husbanded it he went on to negotiate the price but the dealer was fixed with his offer, so my hus asked to consult me and let me see the vehicle. He was asked to pay deposit for the vehicle my husband resisted not to let the dealer take his credit card but the dealer promised him to say even when the deal is done or no the money will be returned, my husband didn't even know why the dealer had to take his credit card he thought maybe they wanted to check his credit( being new to Canada he didn't know exactly why) the dealer came with a receipt to say sign here you will be called to know if you are approved or not. But my husband asked to say he wasn't decided to buy the vehicle so consult with me. The dealer insited no problem you will be refunded your money. Then the papers went to a Financial manager all then was asked was sign here sign here here is the warranty for the vehicle it will expire but you can think of extending it if u like husband said yes i can extend it but what is the total price of the vehicle. It was worked out and it was 35K my husband thought to come home and talk with me. I said it's too much maybe we find another offer. The following he called to say he would like to cancel the deal but the dealer said no you can't paople have already worked on your file, documents have been forwarded to the bank so you can't cancel the deal. My husband was pissed offhe went to the dealer he could not get back his deposit he quarreled with the dealers they were really rude as though they were not Canadians some really looked not to be Canadians. So my husband was stuck at this dealer shop no alternative they even cheated him to say the bank approved him, he wasn't even told before that, actually the approval came through because we saw another car at a nice chrysler shop ( the documents read apporved by another dealer); my husband being kind he thought maybe its true these people have worked on my file they really need to be paid. But when we went to inquire more we were told the vehicle is 2008 we could not be approved for such a long financing. Then my husband asked to say why in the first place he was forced to say he can't cancel the deal. Now he was forced to choose on another vehicle but the vehicle(new blands) were really expensive we could not afford being new commers to Canada of only one year. So we were stuck at this dealer shop the money was deducted from our credit card and till now we don't know the status of the financing if we are buying the vehicle or no. Actually i agued my husband see if we can get our money back and go to another bland chrysler or so. We even told the dealer to say we haven't bought the vehicle but we are getting in trouble like this what will happen later if we bought the car and needed services you say will have? Iam really disappointed with the service at this dealer shop it is in Toronto Toronto Ford East-Court Ford Lincoln Sales Limited. If anyone can advice on what we did wrong and how we can get out of this trap kindly advice my number is 647 969 7238 iam based in Toronto. | |
| Bill Capella | 8/17/11 |
| Have been waiting 3 weeks for a part on a 2003 F150 Harley model, the parts dept. tells me they talked to Ford and they are not sure when the part will be sent. How can they not know! Do you have the part or not? | |
| Dick Ross | 8/17/11 |
| I have a 2003 Ford Explorer with a junk transmission. To find out later it's a common problem that Ford refuses to address. I guess I will spend the 3000 dollars for a new trans. and take in the ---. Thanks Ford, You Suck | |
| Deb | 8/18/11 |
| Wow what wonderful information. I have been researching a new suv I was wanting a Ford Escape but after reading these stories I think a Toyota may be the key. i would like to see Ford make a large come back but their product has to work and be dependable. I am a single working toward retirement and don't have the time to spend driving 30 mile to put my car in the shop. Thank each of you for sharing you experences. I have a lot to think about.. do I support American made Ford that appears to be not made with much pride anymore or do I go dependable and safe?? | |
| Jeff Clark | 8/17/11 |
| I have a 2004 Ford F350 with a 6.0L power stroke diesel sitting in the shop at the dealership. I have taken exceptional care of my truck for 7 years. No dings, no dents and the interior is immaculate. Oil changes have been done on time through the dealership. At 41,000 miles the engine blew a head gasket due to a faulty egr cooler valve. The cost to fix my truck at the dealer will cost me out of pocket $8,400.00. Ford Motor refused to provide any assistance in fixing my truck. They have known about the problems that plaque the 6.0L diesel since its inception in 2002/2003. They even sued and won a judgment against the manufacture, International/Navistar who manufactured the engines for Ford during the years. Anyone who owns one of these trucks should educate themselves and take precautions. I am currently getting involved in a class action lawsuit to recoup not only the expense of fixing the truck but the entire purchase price, including interest, of this useless paperweight as well as towing costs. The truck broke down while on a camping trip 115 miles from my home. The cost to tow the truck home was $1,200.00. Within one week I am being made to pay $9,600.00 for a truck that I am still making payments on through a 401k loan I took to pay it off one year early so that I would have much lower payments and an interest rate due the failing economy. Ford is not looking out for its customers. They knowingly sold these trucks in the hopes that only a limited number of them would breakdown. If they are willing to do this with their truck sales I hate to imagine what they will do with all of the vehicles they manufacture. They refused to place a recall on the trucks diesel engine problems and instead left it up to the consumers to pay for repairs. This is the most dishonest and unethical decision made by an American auto manufacturer that I have ever heard of. They have sold a damaged product to the wrong person. I will be at the dealership every weekend with a bullhorn and petition to join the class action lawsuit. Anyone who goes to the dealership planning on purchasing a ford vehicle will know the extent of their disregard for customer loyalty and lack of ethics. There is also a Dodge and Toyota dealership across the street. If I can convince 100+ people to not purchase a ford car or truck then I would consider myself a friend of the community and a humanitarian. Ford will not get away with this. If your are interested in more information regarding the class action lawsuit or have had a similar problem with your 6.0L diesel engine and would like to sign on you can contact me by email. My address is minny71022@mypacks.net | |
| 41,000 miles Ford 6.0L $52,000 dollar Paperweight | 8/19/11 |
| I have a 2004 Ford F350 with a 6.0L power stroke diesel sitting in the shop at the dealership and they informed me that Ford Motor was not going to help with repairs at all. I have taken exceptional care of my truck for 7 years. No dings, no dents and the interior is immaculate. Oil changes have been done on time through the dealership. At 41,000 miles the engine blew a head gasket due to a faulty egr cooler valve. The cost to fix my truck at the dealer will cost me out of pocket $8,400.00. Ford Motor refused to provide any assistance in fixing my truck. They have known about the problems that plaque the 6.0L diesel since its inception in 2003. They even sued and won a judgment against the manufacturer (International/Navistar) who manufactured the engines for Ford during the years 2003-2007. Anyone who owns one of these trucks should educate themselves and take precautions. I am currently getting involved in a class action lawsuit to recoup not only the expense of fixing the truck but the entire purchase price, including interest, of this useless paperweight as well as towing costs. The truck broke down while on a camping trip 115 miles from my home. The cost to tow the truck home was $1,200.00. Within one week I am being made to pay $9,600.00 for a truck that I am still making payments on through a 401k loan I took to pay it off one year early so that I would have much lower payments and an interest rate due the failing economy. Ford is not looking out for its customers. They knowingly sold these trucks in the hopes that only a limited number of them would breakdown. If they are willing to do this with their truck sales I hate to imagine what they will do with all of the vehicles they manufacture. They refused to place a recall on the trucks diesel engine problems and instead left it up to the consumers to pay for repairs. This is the most dishonest and unethical decision made by an American auto manufacturer that I have ever heard of. They have sold a damaged product to the wrong person. I will be at the dealership every weekend with a bullhorn and petition to join the class action lawsuit. Anyone who goes to the dealership planning on purchasing a ford vehicle will know the extent of their disregard for customer loyalty and lack of ethics. There is also a Dodge and Toyota dealership across the street. If I can convince 100+ people to not purchase a ford car or truck then I would consider myself a hero of my community and a humanitarian. Ford should not be allowed to get away with this. | |
| Carolyn Lacey | 9/16/11 |
| Hi i am writing to let people know that buying a ford focus was on of the best choices i made. My husband did not want me to purchase a small car, since he is a tall man standing over 6 feet. Well on May 22,2011 a F6 tornado came through Joplin MIssour that small compact car i believed saved his life. He decided ok i will drive this car to the store just a few miles away, well before he realize it he was going through the air up and down from 20th and main to 24th and ketucky which is close to 5 block. He said he got down to the passanger side floor board and held onto the steering wheel. By being in that small car others began to tell us that this is what kept him from being thrown out. So see this is my story....Thank you ford...sincerly carol lacey | |
| Mary bagby | 9/16/11 |
| I don't believe I am at the right location but will say what I intended to say. I have a diesel 2000 Ford Econoline 350 extended van. With 902750 miles. With the original engine and still running. | |
| Colin Ogilvie | 8/26/11 |
| I bought a Ford Mustang 2005 they had a recall on the back axle now it whines like a scalded cat and they wont fix it again do not buy a Ford any more the paint is sgit and their after sales is a lot of lies The paint is so bad it is so dull where they sprayed it and told me some one had sprayed it over yes they did $%%^^I FOrd dealership did Colin | |
| Lance | 8/27/11 |
| I have my second mustang an it was very nice until it got switched. Ford blew me off and I am still in need of what I originally purchased! It is paid for and the offered little to no help. 32000+ dollars and no help. Thanks for a repeat customer recieving little help with a Mustang GT. | |
| David Ferguson | 9/1/11 |
| To: William Clay Ford Jr. Dear sir. I am writing you in hopes that you might reconsider the possibility of developing your hybrid cars into mobile generators. It seems to me to be a natural step to take with them. How much would it cost to go out and buy a high wattage generator with a large battery pack that has a automatic charging system for the batterys that uses a high effeicency gas motor only when the batterys are low. It is also very quiet and mobile. How much might you have to spend $5,000 or more? And when you don't need it you have to find a safe place to keep it. This intagration is better by far. I am sure that you have done market research into this area and found that the automobile buying public would rather pay for some sporty trim package or leather interior than have a reliable and efficient mobile power station that is easy and safe to use. Maybe the problem is in the marketing. There are several ways in which it could be marketed. One way would be to compare it to the smart phones that most of us use today. These cars would have new applications that other cars don't have, for example. This car can power critical functions in your house in the event of a power failure. It would have sufficient wattage to run your freezer and refrigerator. It could also run your microwave or your big screen television, satellite receiver or DVD player along with lighting. In the event of a major emergency when all local broadcasting is down the cars satellite radio might be the only format for information available. Other uses would be camping or at a remote jobsite. There would be other accessories and peripherals that can be developed and offered to add to the veichles tool box of functions, cords, compressors, liquid pumps, and a exhaust hose so that the car can be run safely in the garage. What you can sell is a little peace of mind in a disaster, easy access to power anywhere you go, a kind of independance that you don't have with other veichles. There is also another angle that you might be able to work out with the federal government. They may be willing to offer some tax incentive to buyers who want to have this option package. I know that disaster preparedness is of great concern to some in the presidents cabinet. I am one of those who is concerned with being prepared. I believe you should hope for the best but prepair for the worst. Responsible people care about their family, friends, neighbors and their community and country. We do what we can for as many as we can. Thank you for your consideration, any help you can add will be appreciated. | |
| Lori Ann | 9/2/11 |
| I hate that commercial with Derek Jeter. I like Derek Jeter, but I hate the commercial. They play it a million times a day and you cannot understand the words and the song is so irritating. And the song just keeps repeating New York, New York, it doesn't make me think of a Ford Car, it makes me think of NY and Derek Jeter. Why do they have to play it so many times a day and it is horrible!! I am sorry, I realize that people have actual problems with their cars, that they cannot resolve which is much worse than my complaint, but this commercial drives me crazy and cannot get this annoying song out of my head and just needed to complain. It is so stupid and I don't see how it is supposed to make me think of a Ford car. I hope that everyone can get their actual car problems resolved. | |
| Lisa Muzzey | 9/2/11 |
| Dear Mr. Ron Tirapelli Ford (Joliet, Illinois) employee who reads this, Thank you for NOT contacting me about buying a new ford Fiesta within your 24 hour window you mentioned in your email on August 26th. I figured you wouldn't. You lived up to my expectations of what I think of your dealership. Never should have wasted my time but I thought maybe after a few years you would have changed. Silly me. We have purchased a new Ford Fiesta from another dealership. Thanks for absolutely nothing. I hope this actually makes it to the general manager but I won't hold my breathe because I would surely die waiting for a response. I totally appreciated it and will pass on the favor by telling every one I know. God bless Facebook! Have a truly great day! Lisa Muzzey Please note that this email was supposed to go to there internet customer service and was sent back as it was a bad email address. Good thing they attach the email link on the email they sent. Just another way they are doing such good business there! | |
| Brian Langston | 9/4/11 |
| I would like to know why Ford is not planning on bringing the small diesel engines to their American automotive line up. I would also like to know why they are not bringing the Global Ranger to the U.S. . What about America is not part of the Ford Global plan? Ford does not need to stand back and let other companies be first in the small truck with diesel engine line up! | |
| Susan | 9/14/11 |
| After purchasing a 2010 Ford Flex one yr ago, who would have thought I would be spending 800.00 on breaks that have failed, even after I brought the vehicle back to them last Nov, they said it was my front breaks but I disagree, again I am back with my vechicle and spending my money to repair what I believe to have been the problem when I brought the Flex back to them last yr. I wasnt able to get a loaner car, so I was without a vehicle and have to get a ride to work, that is 26 miles one way. Ford was not sympathic to my situationa and I have own several Fords and have referred several friends and family to purchase vehicles from them. I am disgusted that I have to spend 800.00 out of pocket, If Ford stood behind there vehicles one would think they would make this right for me. I am frustrated and dissapointed in my purchase. I wish I didnt have to go to this extent to share my frustrations, It would have been the right thing to fix the breaks and not charge a loyal customer for a problem that I have had from the beginning. Sincerely Frustrated in Connecticut. | |
| Lee Logan | 9/6/11 |
| I am done with Ford all they are is a rip off. I have a 2006 Ford Mustang and I am having a Problem with it. I took it to two different dealers, and after charging me $128 dollers to run a diagnostics they still don't know what the problem is I have been with out my car for 2 months and have allready wasted over $300 to fix a problem that noone can find. Now they want me to spend another $600 to try something else that is not even a guarantee it will work. I have lost my job becouse i didnt have a ride to get me there so I can't be paying everybody to run test on my car Im NOT made of money just a hard working guy that is trying to previde for my family. this makes the second Ford vehicle I have had problems with I use to be a die hard Ford man but the problem I have had latly and the survice that I have had I will no longer buy Ford ever again. Back in the day Ford use to be one of the best. but now they are nothing but problems and a wast of money and they are built to where you have to take them to the dealer to get them fixed becouse unlss you have allkinds of fance tools and equipment. you cant wok on them. the past 7 years I have had nothing but bad trouble out of Ford and bad survice by the survice centers. | |
| george hauptman | 9/10/11 |
| im so upset right now my wife got a new ford ESCAPE in 2008 and we take it to were we pout it from for all the oil changes and everthing we need done to it .We had to get a new horn apout five month ago and we had to take it back in becuse thay never but the parts back on we hade weirs hanging down from it and then there was a recall so then we had to take it back in .now we hade the oil chang not to long ago and all of the sentsers dont work so when its out 0f oil how well we no.so yesterday we fine out the hard way my ford moter is gone out .Now we no its becuse 0f f0rd and i hope thay fix it i well let u no . | |
| M.S.M | 7/5/11 |
| 06/07/2011 This is a complain against Ford India Ltd. This is to inform Ford Company that the customer has to suffer endlessly for communicating and speaking the truth on account of harassment and mental torcher. Such procedure adopted by FIL, is surely bringing a bad name to Ford Company. | |
| Randall Banfield | 7/9/11 |
| Me and my father have been Ford drivers most of our lives. I'm on my 5th ford but not for long, if I can't get answers to why our F-150s Fx4s both are 2004s are having transmission problems. My father lives in Nevada I live in Hemet, Ca. I purchased a Ford because Dodge is known for transmission problems, and Chevy is too generic looking. Whats Ironic is the very reason I didn't buy a dodge is the problem I'm having. I talked to the mechanic at Gosch Ford in Hemet, surprise surprise! I received no sympathy. Here is my bribe...I have six children, 4 of which will be driving soon, not to leave out the fact that I will need a new truck in the next year or two. So with this in mind, why would I buy another Ford??? | |
| kenneth k garner | 7/11/11 |
| i think your new the works rebate is a scam i am retired and am not computer literate i had my oil changed and sent all the invoice or work order info to the web site and not 10 dollars then i called and the guy said send him acopy of the recept and i did 5 months later and still no 10 dollars rebate what a scam just think of how many other had had the same problem and just said oh well thats why little things add up to me looking to buy a foreign brand and i have never had one 21 years i have had fords or mercurys your service sucks | |
| ms street | 7/11/11 |
| I am writing this to see if I can get some help with my 2001 mercury sable 3.1. I have been having issues with the check engine light staying on. I have had a lot of work done on this car. I have had camsensor replaced. the cam syncronizer has been replaced repositioned. None of this has worked. the las resort was the ford company here in my area, the light stayed off just long enough to have the car inspected, then it was back on again. the code reading is P 1309 no one seem to know what that mean. I am appealing to you to see if I can get this problem resolved. this has been going on for about 3 1/2 years now. seems that the manchanics in this area don't know how to deal with this. I am sure if the car belonged to them they would get the work done and do it right. please juse get back in touch weith me as a curtesy from your company. the car is running fine no problems on the road. just the light stays on. you can reach me via email matronsgt13@yahoo.com. I would really light to have the phone number or what ever kind of help I can get. I have spent a lot of money on this car, and I am still at the begaining of it all. please help if you can.P 1309 | |
| Winston D Herring Jr | 8/6/11 |
| In 2009 me and my wife got a 2005 kia sorento from a Ford dealer in Jacksonville Florida and was told in 12 months trade it back in to us and we will put you in a brand new ford vehicle.In the first three months of having this kia we had to send it back to the dealer 6 time for problems and in a total of 2 years 14 times at my own $200.00 towing fee cost you do the math.Now they gave us a warrenty of bunper to bumper but no rentals and no towing and we only had 0ne vehicle at the time.After speaking to Dan Hodges and telling him this was unexceptable he stated to me and I quote "your right this is unexceptable" so he called the dealership and in about 2 hours the dealership called us back and said to come up there with a pen and thats all.I don't know what Dan Hodges spoke about but we went to the dealership to which our vehicle was at the dealership and met with a Antonio and in about 1 hour folks me and my wife are now owners of a 2011 ford with no money down no trade in and ford paid off our kia which in 0ne year was $14.000 and some change now this is a dealership that to me is helping the american people in times to which we all need help. duval ford took there shirt off and put it on my familys back and for that I will always be ford tough Thank you Ford and God bless | |
| | 7/11/11 |
| The aluminum hood on my 2006 Mustang is blistering, car has been painted 3 times and spot keeps coming back. Dealer says there is no fix and this problem is also occurring on aluminum tail gates in some SUV's. So far Ford is acting like they have never heard of the problem, but my dealer knows all about it.... makes you wonder how they can be so successful and not have a clue as to what is going on with their product. | |
| pissed off | 7/13/11 |
| my mother got an car from you and you took her trade but after 17 days of having her new car.. they called and said that they wanted car back .. now that the bank said she didn't have the credit to have this car.. now we have bought 5 car from navato ford .. do not buy from them there some strange stuff going on .. not only did i call ahead for an (run my credit) to see if i could get an car they told me to come down it was fine i would be able to get an car but i was down there 5 hrs of bs .. just tell me i could have an car now back to my mom i was not happy with services we started with one salesman then got thrown with an another saleswomen.. iam not happy with there serves and will never return they have lost 3 customers.. i think there business is an big scam.. yes my credit might be bad but there no need to hang and drag someone on iam very very disappointed of treatment and services | |
| Sharon Houghtby | 7/15/11 |
| I believe in the Ford Tough. On Tuesday of thisv week. A moose charged across three lanes of highway and slamed into my F350. If I had been in a smaller car or truck I would not be alive. Thank You for a great made truck. | |
| K. McVea | 7/16/11 |
| I have a 2002 Ford F150 that has 430,000 miles. Its run great for every mile, but the transmission went out thurs (7/14/2011). I knew this would be a fabulous review for Ford, because the truck has been amazing for me, but the cost of the transmission is expensive. I was wondering if Ford would be willing to help with the cost of this repair, because I buy all the replacement parts from Texas Motor Ford in Fort Worth, TX. If you could I would be appreciate it very much. Sincerely, Karess McVea Kaykay817@yahoo.com | |
| Patrice M. Davis | 7/19/11 |
| I took my car into Rivertown Ford in Columbus, GA after it wouldn't start. I was told that my car wouldn't even be LOOKED AT until late Friday or Monday (my car was towed into their lot early Thursday morning). I gave them the benefit of the doubt and called late Friday (after 5:00). No one had even touched my car let alone looked at it. They have Saturday hours but I guess no one works on cars on Saturday. I called Monday afternoon and was told that there were 2 cars ahead of me and I would get a call later that afternoon. It is Tuesday morning and I still have yet to hear about my car. I live in a city that doesn't have mass transit. I have to go to work every day and I have other obligations so a car is a necessity not a luxury. This is the only Ford dealership in Columbus since the other one was closed several years ago. They need to open this dealership back up because when I took my car into their dealership I would get an answer that day or the following morning at the latest. My options are limited as far as finding someone I can trust to work on my car or who has the technology to work on my car. It it very inconvenient to both me and the people that I have to depend on for transportation just so that I don't have to take time off from work. If Ford doesn't value their customers' time more than this and can't provide service in a more timely manner, if by chance I do need to buy a new car, it won't be a Ford! I've talked to friends and co-workers who own other cars who get their cars serviced in a timely manner. That's the way customers are supposed to be treated! | |
| Sherry McIntyre | 7/19/11 |
| I drive a Ford Explorer 2004 (used). I love my truck,I brought the truck to be able to transport the children at my church in Memphis,TN. I have one son who is currently 19 years old and uses my truck as well. Well, needlessly to say I have had my shares of ups & downs to the core of my family being deceased and my church family making sure I am invited to holidays functions because it is hard. The reason for my letter is please see fit to gift me a new truck, one being I have bad credit history due to some expenses of my family members (8)deceased of which I was care giver and the burial expenses for which I am still paying. I know thisis just a request but please consider the use and the purpose. Thank you | |
| Sherry McIntyre | 7/19/11 |
| I forgot to leave my phone number 901-644-8037 at anytime. Thank you again Asking for gift of New Ford Explorer. | |
| Hugo Calderon | 7/21/11 |
| A Complete check up May 26, 2011 Invoice # C37213 paid total of $1,165.92 When I got my car back, Driving on highway on vacation with my whole family the card was shacking and making extra noise that forced me to stop several times and pull to the side on the highway, trying to figure out the problem. Calling the dealer back, they requested to check the car and we were 100 miles away. Returned the car to your location on May 31, 2011, it turned out that three of the front wheels nuts were loose on the driver side. I was never charged for the$ 8.42 invoice and never credited for the previous job. Your technician and Mechanic lack of inspecting the vehicle prior to give to the customer (which has full confidence that if the Dealer give the key back to the customer to drive his car it should be safe) put my whole family in a great unnecessary easily preventable danger. I am requesting a full refund for the first invoice total $ 1,165.92 I am not planning to fill any complain to any division and I expect an answer from your department at your earliest convinience and here is the answer: Hugo we are sorry that there was a lug nut left loose but fullerton did correct any and all defective parts the work was performed on your car | |
| S Bryant | 8/4/11 |
| Have 97 moutaineer 180 miles still going strong also have 2005 moutaineer 68000 still doing great. Ford stoped making moutaineers bad desion. Why cant you atleast give us an explorer with ecobust twin turbo v6. Dodge would have allready done it have ben a ford man for for 45 years an tired of ford laging behind always. | |
| d mcintosh | 8/4/11 |
| i drive a 2007 ford focus i have a problem with my overdrive pay 506.47 to fix and the problem start again no one care this car not good for driving can some one fix the problem before some one got kill | |
| Carol McCarthy | 8/5/11 |
| I have had a number of disturbing and unresolved episodes with my 2002 Lincoln LS. I purchased the car new and it has fewer than 40,000 miles. Over the past ten years it has stalled when making turns a total of four times. Each time the dealer concluded that there was no cause found for my concerns. The car started after the initial stall each time. It happened again today on August 5, 2011. I have suspected that there is an inherent flaw but the dealer never validated my concerns by exploring the issue further. This started the very first year that I purchased the vehicle. Also for the past three years the dealer: Port Motors in Roslyn New York was not able to inspect the car. The print out read "not ready" I was told each time to drive the car another 100 miles. It did not help. First the dealer said there was nothing wrong with the car, then when I expressed my concern, said that there may be "something wrong" and that it would have to be explored further. It was contradictory and frustrating. The service person A. Ficchera was rude and dismissive and as a result I had to go to a local service station to finally get the car inspected. I have not gone back to the dealer since Jan. of this year. Today when the car stalled once again I became frightened for my safety once again. The car started but I need some assurance as to what the problem is and a clear path as to how to resolve this. I do not wish to be killed on the road for something that I was bringing to the attention of the dealer since the car was new. Can you please help me resolve this or will I hear nothing from you and get the same non-service that I received from Port Motors in New York. Carol C. McCarthy | |
| christine greenwood | 7/22/11 |
| I WAS SCAMMED, AS A SICK AND DISSABLED PERSON, I THOUGHT THIS KID WAS MY NIGHT IN SHINNINH ARMOUR, TOLD ME HIS DAD WAS SALES MANAGER, AT MACFARLANE FORD, EXETER NH. HE PICKS 20 PPL FOR CASH FOR CLUNKERS, ITS SOMETHING PPL DONT KNOW ABOUT, TOOK 500 DOLLARS FROM ME. TOOK PICTURES OFFFF MY CAR. THEY WERE GONNA GIVE ME 2500 FOR MY CAR. PLUS A 2500 TO UP TO 5000 ON TOP OF THAT. AND IM DRIVING A 2003 ELECTRIC BLUE FORD FOCUS OF THIER LOT. NO CAR PAYMENT...... BECAUSE I KNEW THIS PERSON, I BELEIVED HIM.... I CALLED HIS SALES MANAGER DAD. WHO WAS MEAN, RUDE, AND BELEIVED HIS CON ARTIST SON. I CALLED OWNER, WHO WAS JUST AS MEAN. SHEEEE THINKS IM TRYING TO SCAM THEM FOR A FREE CAR AND HUNG UP ON MEEEEEEEEEEEE!!!!!!!! I CALLED POLICE. I CALLED CORPORATE LADY GAVE ME SOME OTHER NUMBER, REPORTED IT. NOW I NEED TO FIND HIGHER UPS TO TELL MY STORY TOO. YOUUUU DO NOT GIVE A SICK AND DISABLED PERSON HOPE THEY CAN GET TO THIER DOCTORS NOW AS ITS 2 HOURS EACH WAY, AND SCAMMMMMMM THEM....... ANYONE KNOW WHERE I GO FROM HERE. MONDAY ITS ALL LOCAL NEWS STATIONS..... BUT TIRED NOW, VERY SICK NEED TO REST | |
| John Rackus | 7/23/11 |
| I would of given ford a lowest number but the 1 was the lowest it would go. My wife and I were at Classic ford of Columbia SC Thursday evening dealing with a good sales person. He was helping us with a MKX 2001 Pre owned. He was in the side office talking to the head of sales about the price of the vehicle. When my wife looked over to one of the other sales desk, the sales person was looking at porn pictures. She told me what was going on and I looked up and sure enough he was looking at porn pictures on his Face book. What a shook to me and an embarrassment to both me and my wife. Are auto sales so bad that your sales team has to exposes customers to such things? I informed the lead sales person. He called Tony in his office and told him he that it was not the time to be looking at things like that when the customer can see you. We also told Thomas our sales man what had happen he was embarrassed for us and apologized. Tony was back trying to make sale before we had walked out the building. I should have told the people he was trying to make a sale to what kind of operation Classic ford of Columbia ran. Has Ford come on hard times and has to have their sales people sit around and watch porn. Needless to say we did not purchase a vehicle from them. I hope to here from someone from Ford but I am sure this will get loosed in the e-mail file. What a great sales strategy! I guess Ford has more than enough business so they sit around subjecting customers to Porn on the sales floor. What a great image to promote Ford has come a long way since Henry owned the company. | |
| Craig | 7/26/11 |
| I purchased 08 F-350 brand new. 7 MOS later the economy went sour. I still continued to make payment along with house payment. credit card bills were to much my wife and I had hours cut still made truck payment ($781.00) and and house.worked with bank to modifify house took 18 MOS got resolved. had to file B.K. still making truck and house payment. on april 6th B.K. was discharged still making truck and house payment all current also just payed reg on truck. on april 8th at 1 AM IN THE MORNING I have a commotion at my front door still half asleep I open the door to find forest gump standing there telling me he has to repo my truck (remember everything is still payed and current) I asked why and he stated they gave no reason they wanted their vehicle and when I looked at his p/w sure enough there was no reason.we showed him via bank statments the truck was current he said dont care I,ve got to take truck. still half asleep on not wanting to wake up neighborhood(and save a little pride) I gave him keys so as to drive his location. he stated he was alone and he would have to tow.long story short got the truck released 3 days later it had $2,600.00 damage to the rear of vehicle.I contacted ford and they stated its not our problem contact recovery service who stated that their agent(forest) Listed on his p/w as preexisting. when I contacted ford repo divison for explination for repo they stated that they did not have a signed reaffirmation aggrement(something we were not aware of) we had 2 meetings with the B.K. trustees who were aware of our intensions with truck and house and not one rep from ford showed their face. wells fargo did not get a signed affirmation but they did not show up on my door step at 1 AM demanding their house back and they are much bigger than ford and stand to lose more money.this kind of explains why ford did not need a bailout they dont stand behind ther cust or their product.I was a loyal ford cust for over 35 years having purchased 16 new vehicles (9 of those those in the last 13 yrs) ford expects loyalty from their cust guess what ford you have to earn it.when a large corp pulls a school yard tantrum and takes their toys and go home because they didnt get picked first that kinda shows you the mentality level of whats running this corp.I have a daughter whos about to get her license and one time thought about a ford focus that all changed and even though we filed B.K. we just purchased 2011 NISSAN SENTRA its a nice car and they stand behind their product and their customer. | |
| James F Cosgrove | 7/27/11 |
| THIS IS A COMPLAINT AGAINST FORD POLICY!!!! 1997 purchased a great Mercury Mountaineer. Loved it but it has gone beyone repair and needs to be junked. We paid the loan off years ago but never thought about it. We moved from PA to NJ in 1999 and never got the title I guess. When we went to DMV to get a dup title we were refused because Ford never sent DMV a title release. The clerk at DMV gave use Fords Credit information, she had it right on hand because she said Ford never sends the information. So we contacted Ford Cust Service and were told we'd need to pay $17 fee to get the Letter or Lien Release. We have refused and I am contacting everyone I can about this. On your final payment the customer pays processing fee! I will not pay them again! | |
| salith chuop | 7/28/11 |
| dear ford, we had purchased a trailblazer from you in November of 2010 and we had nothing but TROUBLE! this has to be the WORST purchase i have ever bought...i read somewhere on your page that you stand behind your vechiles...well, when we bought this blazer,the heat did NOT work and we had to pay an arm and a leg to get it fix and the smell from the heater was awful! then something BROKE while my fiance was driving on the highway with our kids! when we took it in,we told you guys that the engine light is on and your crew did NOT know how to fix it or knew for sure what was wrong with it...now that its summer,our A/C is not working!!! wth?! we bought this vechile in the winter so of course we didnt bother to check to see if the A/C is working properly or not...If i knew i bought a CRAP vehicle,i would not have purchased this trailblazer! like i said ,we had nothing but trouble with this vehicle...If i could, i would bring it back! i am putting more money in to this vehicle then what its worth...i bought this vehicle for my family and i dont even feel safe driving it around town...the air doesnt work and with this heat,who wants to be in a vehicle that HOT!? i dont think i would ever buy another vehicle from FORD agian. and you know what else, the salesmen kept trying to sell me a TOWN and COUNTRY! i do not want that van! i live in MINNESOTA! the winters are horrible and he is telling me i dont need 4 wheel drive?! unsatifield customer SALITH CHUOP 507-923-7941/ sieng 507-923-5528 | |
| Allen Goldman | 7/28/11 |
| In the middle of June 2011, my air conditioner in my Lincoln was blowing out warm air. I took it to my local ford dealer..Three Oaks Ford, Three Oaks Mi. I have been a customer of theirs for over 12 years and have purchased 3 cars from them. They told me that my compressor was out and that I would need a new old, which was to cost $1600.00. It is 100 degrees what can I do .. I told them to fix it. I also would like to say that I am 82 years old. 2 weeks later, it is 100 degrees again and I go drive my car and WARM air is blowing out of the air conditioner. This was on July 4th weekend and it was a saturday and the dealer was open .... I went in and told them it was still blowing out hot air and that 2 weeks ago I spent $1600.00 for a new air compressor that they said they replaced..what is wrong with my car it is blowing out warm air... I just want this fixed, especially since I paid $1600.00, the owner of the dealership said bring it back in on tuesday and we will take a look at. When I called the service department on tuesday to bring my car in they said they did not have any time available, I would have to wait til wednesday to bring it in. They told me that I needed an evaporator for 1200.00. That is sick.. I probably didn't need the new compressor for $1600.00. When I went to pick up my car the bill was $500.00. They must have known they were in the wrong to quote me $1200.00 and only charge me $500.00. $500.00 too much in my opion... it appears they might have missed diagnost and charged me $500.00..total of $2100.00 within a 2 week period. sick. I feel that they took advantage of me because I am 82 years old . So I paid them a total of $2100.00 and the new compressor that I paid $1600.00 was still blowing out warm air, I probably didn't even need a new compressor. I am very dissappointed with this dealership...they did a senior citizen WRONG!!! | |
| Marc Justice | 7/30/11 |
| I purchased my 2010 F150 XLT Supercrew chrome package approx one year ago. I scheduled my vehicle for a PA inspection and emissions at a local dealer (Morrow Ford) because of two warranty concerns. One being occasional hard shift by the transmission and leaking third break light. My appt was for 0830 29 Jul 2011. I dropped the vehicle off the night before due to the fact I was working until 0300 that morning. I called at 1200 to see if I could pick up my vehicle. I was advised the vehicle wasn't even in the garage yet and would be completed by the end of the day. Later that day I received a call telling me that my vehicle failed emissions due to two P codes from the transmission. (P0722 and P0730) They told me it would be hours before they could determine the cause of the codes and that it likely would not be fixed by the end of the day. They asked me if I had done any modifications other than the tire/rims. (Tires are 285/65/18. 275/65/18 are stock) I said no, they also said there was a connector to the transmission that is caked with mud. I at that point drove to the dealer. I have never drove this vehicle off road nor have I drove thru anything but ordinary road dirt. I had the mechanic show me the connector which is not caked with mud but is clearly dirty. I pointed out to the mechanic that the underbody of my truck is not muddy or any sign of being muddy. The reason my concern with the accusation of me off roading was because they had already told me that it would not be a warranty covered because of my tire size. The P codes have not been diagnosed at this point, not related to tire size, but they are telling me I need to authorize them for two hours of labor to diagnose the problem. I have spoke two two seperate dealers who have advised me unless the tire size is directly related to the tire size it should be covered by warranty. My aggrevation doesn't stop there. Requested a loaner since they couldn't find it prudent to attempt to get my vehicle in at scheduled time, now my vehicle has to sit at the dealer until at least Mon eve. They told me they weren't sure if they could help me, they would have to call me back. I did in the end after showing some disgust was provided an ashtray on wheels. Fact of the matter, I don't believe I should be paying labor for a warranty issue on my transmission. My vehicle that is kept in excellent condition has 10k on it. I should not have had to be without a vehicle for four plus days due to there lack of integrity. I will never deal with or recommend MORROW FORD MOTORS to anyone. I will be making it my mission to advise as many people as I can to not use them. | |
| Janice Samson | 7/30/11 |
| Im not sure if I have the right place but I need some kind of response from you regarding my 2003 Explorer. I love my car but there seems to be a problem with the paint peeling of of the door jam and the very top of the explorer to where it is rusting. I have never seen paint come off a car like this before and would like someone to get back to me as soon as possible. I am hoping you can send somebody out to look at it as I do not want to take it to a dealer ship because they won't know what to do and I don't want to play any games with them. Please get back to me as soon as possible as I am worried about the rust on top. You can reach me at 562) 400-5878 or email mail me at janie31952@gmail.com. If you cannot help me please advise me on what to do. Thank you for your quick response. Janice Samson | |
| Danielle Dimattei | 8/1/11 |
| In July of 2008 I bought a 2005 Fresstyle. In July of 2009 it went to the shop for several different problem. Battery, air conditioning, Seat problems. The main problems was the car was lunging and stalling. They replaced the throttle body. It took them till November of 2009 to fix this problem. When i got my car back I had to replace the tire because they had flat spots from sitting on fords lot from July 09 - November 09. Well here we are in July of 2011 and i am having the same problems. This is a serious problem and someone is going to get hurt if not handled. The car just lunges and stalls whenever and where ever it wants. I took to ford this weekend only to find out that my warranty had expired on the 27th of July. I can't afford to fix this problem. I found I'm not the only person with this problem they now have a facebook book page for ford freestyle problems. I also understand that the state of CA has a class action lawsuit against ford for these problems. Just looking for information on what to do. If I could trade this car in I would but the problem is it will be resold to another person who will inherit these problems and not even no it. This car in whole needs to be recalled. | |
| Peters Mark J. | 8/2/11 |
| well what can i say,I AM A FORD GUY!!!! but the last truck i purchased is a 2007 f-150 supercrew,we werent going to buy one, but we decided to purchase a newer one ,it was 2years when purchased so we wouldnt have any major problems.Well the onl;y thing iam upset about is the paint is peeling off around the fuel door. Called copper country ford to see if is covered.Of coarse they said no!!!! Is there anyway you could help,they said it was due to gas spilling on it! well then 90% of the f-150s i've seen are spilling gas on theres, Come on -lets get real its a factory flaw.Is Ford going to man up !!!!!!!!the truck only has 50 thousand miles on it, but the paint started to peel around 39/40 thousand mlies. well will see if they'll do something. i can be reached at 906 369 2578 /906 337 5753 | |
| Kimberly Joyce | 8/2/11 |
| Ford Motor Company has made it crystal clear to me that they do not care about there customers. I drive a 2008 Ford Escape Limited AWD vehicle. I purchased in 2008 with 15K miles on it. From March 2008 to April 2011 I had not one issue with the car. I loved it and have encouraged others to buy them because I loved it so much. Since April 2011 to August 2011.... I spent over $5K in repairs (full engine replacement), was told I needed a new transmission ($4k estimate, three weeks after I replaced the engine) and of the last 9 weeks, I've had the car less than 2 weeks as it has been in the shop. I call Ford Corporate almost weekly to see if they can help and take accountability for this vehicle. The problems are difficult to diagnose (they had to bring out Ford Engineers) and very costly. Corporate even went so far as to tell me "I am not a loyal Ford Customer". Why would I be with this experience? I had 66K miles on my car, 6K outside of the warranty. The first thing they asked me was if the car was paid off. I said yes and all they wanted to do was sell me a new car. I wonder if I said I still owed if they would have been more helpful. Moral of the story: Ford does not care. As soon as I get my car back (still in the shop), I will be trading it in so that Ford will no longer get one cent from me. I called multiple times to try and get some assistance or get someone to listen and they have made it apparent that they do not care about there customers. I am willing to listen if someone from Ford cares enough to contact me. kkajdzik@hotmail.com Ford Motor Company: If you email, I will provide my phone number and can tell you my store. | |
| farmboy | 6/21/11 |
| I'm out there everyday telling my story, american cars and trucks are to expensive come on 39000 for a truck? no wonder your going to go out of business, and its only the greedy top executives who are to blame... you know your paid to much, No executive should be paid more then ten times the lowest paid employee... including bonuses.... Do that and you would compete. Keep doing what your doing and ford will not last, do you care? There are over 8000 top executives making more than 150,000 dollars, including real estate managers, accountants, CEO, many of them in the millions is this nessasary? you have people beleving in buy american its good for america, when its also good for you top brass who are overpaid. I bought a scion xd because it was less than 300.00 a month in payments. Great car, You also lye about your millage, no one gets the millage you put on your stickers... My toyota does better than the sticker, I get up to 37 miles to a gallon. you have problems I dont beleve your gonna solve, and america might not be behind you much longer if you keep doing and costing what you cost. Its just my way of looking at it. If you want me to get behind you, do the hard thing do whats right, greedy executives, and cars not worth their cost. | |
| CESAR MOYA | 7/2/11 |
| DEAR SIRS, ON JUNE,29,2011 I WENT TO DO ALIGNMENT A THE DEALER JARRETT FORD GORDON ON DAVENPORT FLORIDA, THE PROBLEM IS THE PERSON THAT DOES THE MECHANICAL WORK IN MY CAR BROKEN A BOLT FROM THE REAR SIDE FOR DO THE ALIGNMENT, AND THEY NO HAVE REPLACED BOLT .I WAS VERY PATIENT, I MISS MY WORK FOR 3 DAYS BECAUSE THEY KEEP MY CAR IN THE SHOP. I ASK TO THE MANAGER IF THEY CAN PROVIDE ME TRANSPORTATION THEY SAID NO.IF ANYONE IN THE COMPANY IS PAYING ANY ATTENTION TO LOYAL CUSTOMERS THEN U CAN CONTACT ME AT CESMOY1@VERIZON.NET OR CALL ME 863-604-1832, IT WILL AT LEAST MAKE ME FEEL THAT U TAKE CARE | |
| Idea to improve a product. | 6/25/11 |
| Dear Ford, Been a Ford man all my life, I'm 28 now. I owned a 2006 Harly, just purchased a 2010 Lariat. I plan to get back in a new Harly in a couple of years. Well I have a idea for Ford, that I think will sell big. Thanks Micah micahgriswold@gmail.com | |
| Bill Senechal | 6/27/11 |
| I have a 2002 Taurus SES, dealer purchased. At 101,000 miles the power steering pump started buzzing and humming. I replaced it, thinking it was a normal wear out. 2nd pump noisy. Took it back and was told "Ford pumps are noisy". 3rd pump is noisy, just like the 2nd. The replacement pumps are all rebuilt and I find no way to buy a new one. Why wasn't the OEM pump noisy and where can I get one that isn't? Bill Senechal | |
| Kim Johnson | 6/27/11 |
| I bought a two year old 2007 Edge in 2009 after listening to all the favorable comments about For Quality. I had been driving Chrysler minivans for at least the last 15 years and was happy with them. This 2007 Edge is not a good car. First it has several engineering design problems that should have never been allowed in the vehicle. 1. It is impossible to read the instrument panel at dawn or dusk - very irritating and not particularly safe. 2. The map pockets orwhatever you want to call them on the back of both front seats are useless and irritating. They are so tight, the only thing that will fit is paper or a map. Then if it slides down, you about rip your hand off trying to get it out. 3. I wear a size 14 shoe, there is an indentation to the right of the gas pedal and my shoe often gets caught on the edge of it so when I am trying to acellerate nothing happens and then it slips off and I lurch forward causing another significant safety issue. Now at 93,000 miles, wheel bearings are going bad in right front wheel (500.00 + dollars)and one of the keys will not start the car. The key can be reprogrammed at the dealer I think, but having keys work like this is absolutely stupid and dumb. The book says if this happens, take car to Ford dealer. Really great if your 100 miles out somewhere fishing or hunting. Yea sure, I'll take it right in. Ford going to pay for towing and lost vacation time, etc. Back to Chrysler!!! | |
| PAMELA PETANI | 6/29/11 |
| APRIL 1ST I BOUGHT A 2010 FOCUS AT GALPIN FORD IN PRESCOTT AZ. MY HUSBAND CHECKED THE OIL WHICH WAS 2 QUARTS LOW, THE SEATS WERE DIRTY SO THEY HAVE CLEANED THEM 3 TIMES NOW AND STILL NOT CLEAN, THE WINDSHIELD HAD A CRACK THAT, IS STILL NOT FIXED, ONE FLOOR MAT IN THE BACK SEAT WAS MISSING AND I STILL DON'T HAVE THAT. THE CAR FAX SAID 8,000 MILES BUT THE CAR HAD ALMOST 17,000. THEY SAID MR. GALPINS WIFE HAD BEEN DRIVING IT. NO I WILL NOT BUY THERE AGAIN, I WILL DRIVE TO VEGAS FIRST. | |
| Walter Thomas | 6/30/11 |
| Hi Ford. I am a Ford Fan and hoping to become a designer for the company. I am just giving the company my love I have for Ford. I have read some horrible stories reguarding persons bad experiences with his or her vehicles. I know these issues can be resolved because I have trust that someone will do what it takes to make customers want to purchase another or many Fords and ford products. I am still praying to get the 2013 Ford Taurus. I am excited about the new innovations and technologies that are in the present and in the near future. I live each day with Ford in my heart. Each day I visit many sites such as Ford,Edmunds,Motortrend, Motorweek, and Fordinsidenews, researching on Ford. I wish I could be on the design team right now and even on costomer servies. I feel that this company is where I belong. Hopefully I will come to visit the company when I have time from school. I am 22 and many people find me weird of how much I love the new Taurus but hey, I just love Fords. Ford some advice I want to give the company. The company is doing great and I really appreciate that so much. I highly understand the frustration that individuals have with faulty vehicles. Address the issues and resolve them. Taking care of the customers who are the ones that brings you money and also could be the ones who recommend others to your company is very important. You dont have to lose your customers or let so many bad comments fall from the lips of customers because of new vehicles with issues. I remember my mothers Taurus transmission went out some years ago and it really could have caused us an accident but thanks to God. Ford can youb please not fail your customers. I still love the company the same and hopefully my father or the Good Lord will bless me with the 2013 Ford Taurus or the 2013 Ford Fusion/ next generation Mondeo. I have been a great spokesman for you company lol, telling many persons about todays great Fords that will outlast a BMW. I LOVE YOU FORD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Finemaine4u@aol.com | |
| Jessica Swanwick | 6/10/11 |
| I have always dreamed of getting a Mustang. It's my dream car. So finally after working my BUTT off, I decided it was time to make my dream come true. Who would have know that it would turn into a HUGE nightmare. I bought a 2011 Mustang from Prestige Ford. The first thing to go wrong, the electorical in the dash board had a short in it. The second thing, my suspension (sp) went out. And now, when I hit 60 miles an hour no matter what road or highway I am on, my steering wheel starts shaking. Really???? What else can go wrong. I am beginning to think I DID NOT get a NEW Mustand that I paid for. I took it to the dealership and they want to charge me $680 to fix it. They said my warranty doesn't cover any of that. Forth thing, I carried it up there because it was making a noise in the back right tire. I took it up there. They said they fixed it, come to find out they just put air in and said it was fixed. I drive it to the gas station to fill up and notice that it is still making that noise. When I get out to look at it there is a HUGE nail in it. Why would they lie and say they fixed it and didnt???? I have never had this many problems with a car. I am just very upset and disappointed about this. I will never buy from Prestige again. Maybe not even another Ford. Sad thing is my family is a HUGE Ford fan. We all drive Fords. We have a F150, Expedition, Explore, and my so called New Mustang!!! | |
| Surujdai Gopaul | 6/10/11 |
| I leased a 2008 Ford Edge and my lease is up on June 11, 2011 so I called Ford Credit to ask them their advise as to where to return the vehicle as Best Ford went out of business. Among the dealerships Ford Credit gave me to call was Tower Ford, 124 South Middle Neck Road, Great Neck NY 11021 - Phone 516-466-6400. I called and spoke to a Rick Roseman who blatently told me that if I am not leasing a new vehicle from them then he can't take my vehicle back and proceeded to rudely hang the phone up on me. I am very disappointed at this behaviour because I've been a Ford customer for over 12 years leasing new fully loaded vehicles with large down payments. I have sent a complaint letter to Ford Motor Company and Ford Credit with the hope that they fire him | |
| dakita irving | 6/13/11 |
| I have been a ford owner since 2003 (2 different vehicles). In August 2010, my 2005 Ford Explorer ran hot and I had it towed to McCree Ford in Dickinson Texas. I was told that the thermostat housing unit needed to be replaced at the cost of about 600.00. I had it repaired. Less than a year later, I was notfied by my mechanic that the housing unit was severly corroted and if I did not get it changed out the leak that was causing the corrosion would (coolant) would cause the vehicle to run hot and need repairing again. I took the my vehicle to Mccree Ford the very next morning. I was informed by John in the sevrice department that although the part was new, and it was repaired at the dealer the warranty had expired because of mileage. The warranty was 12000 miles or one year. I was not given any documentation that the part even had a warranty. However, when you bring your vehicle to the DEALER for repair, you do not expect the same problem to occur in less than a year despite how far you drive. The part should last more than a year and knowing full well that they installed the part, they shoudl have fixed it. Period, point blank. Or is it customary for FORD to install parts that they know will not last a year. I had the same porblem at Mccree when I purchased the vehicle in December 2005. Every so often the driver side passenger window would not go down. By the time I drove th 50 miles from my home to the dealer, the window would work properly. The next day or so, the window would stick again. The service department told me that they don;t fix what isn't broken. I was advised to bring it back when the window stuck again. Needless to say, now that the window is permanently stuck, the warranty is out. However, I told the serbice guys repeatedly what was going on to no avail before the warranty was expired. I was turned away with no negotiations or understanding. My days with FORD are long gone! I have been a faithful servant but after being slapped in the face by Mccree Ford.. it's time to move on. My suggestion is that you treat people how you want to be treated as a consumer. | |
| dolores bray | 6/13/11 |
| i purchased a ford 2005 freesyle new in mobile al. i replaced 2 new batteries, alternator, only to find out after reading blogs it is the instrumentation panel. there are thusands of complaints. there should have been a recall. the area i have read reported it was a fauly sautering sysytem prior to being distrubuted to customers. ford should re examine this. dbray1955@gmail.com | |
| Terry and Betty Logan | 6/14/11 |
| Bought a new Ford Mondeo on 18th March 2011 and by 13th April the car was undrivable due to electronic problems. Here we are almost 10 weeks later and the car is still sitting in the forecourt of the local Ford garage awaiting one "spare part" . The technical problem on a new car is difficult enough to swallow, but the attitude from Ford France towards customers is unbelievable in its indifference and arrogance. Prior to purchasing the Ford Mondeo we had had an Audi for 11 years without one single problem. The decision to buy Ford is arguably the worst decicision we have ever made. We don't know how long we will have to wait for the repairs as it seems no one in Ford France has the slightest idea of their own supply chain mechanism, and so "the customer just has to be patient". | |
| Dale Beardmore | 6/14/11 |
Christie, Jane, Juliene (Senior Business Analyst), Mayzel, Alji, Mea, Jamie, Harold and Phebe, I am replying with everyones names because I wanted to show you that I try and pay attention to details. It seems that each one of you hasn't seen any further than the fact that my vehicle is out of warranty at this time, aren't any warranties available and really FORD "as a whole" isn't obligated to me whatsoever at this point. Has anyone noticed that I mentioned that the defect I am so insistently mentioning was present before I was sold the truck? That I questioned the MANUFACTURE DEFECT before I purchased? That a representative of FORD told me basically that this was a normal sound coming from this particular engine? These facts seem to get lost amongst the "warranty" issue. If FORD knew they had the problem as pointed out in TB2471 by the American Engine Rebuilders Association dated August 2007, why was this vehicle ever placed back up for sale with a defect that was recognizable by the ticking so clearly heard when the engine is running? Why wouldn't it be repaired prior to sale? I'm sure the cost of repair could have been recovered in the sale. I must say that I feel hung out to dry because I trusted a very reputable company with this purchase, I will not make this mistake again, and I have been more than open with each one of you that has replied, I just want someone to open their eyes to the facts, not the procedure manual text. I am going to elevate this through the Better Business Bureau as I have mentioned before, even though the dealership has listened and the salesperson in question has offered a seemingly fair solution to this, there is an issue of trust that makes me extremely skeptical of anything "offered" by this corporation. I still am open to any resolution that can "fix" this issue, I don't want to hear any more incompetent excuses or by the book solutions. On that note, what has happened to CUSTOMER SERVICE? Seems it has been altered to complaint resolution meaning kick them to the curb until they give up!!! Does nobody stand behind their products anymore? Let's just apologize each time we correspond with an upset client, show them how weak our excuses are. Regards, 0670941491 Dale Beardmore | |
| Joyce | 6/14/11 |
| Not that the 2007 Ford five hundred deserves even 1 star. This is a lemon. I have had to have the air conditioner repaired, the leak on the drivers side fixed 2 times, the surge when stopped repaired and I have now been told that the paint on the hood cannot be repaired. Why would anyone buy a Ford product when you ask for assistance and the person in the executive office can only quote policy? I cannot even wash my hood because the paint continues to peel. My car is out of warranty, yes, but a paint job should not be out of warranty after 4 years no matter the mileage. FORD SHOULD NOT EXPECT LOYALTY FROM CUSTOMERS WHEN THEY ARE TREATED IN THIS MANNER. They just want your money for a current vehicle and maintaining a relationship with customers is not on their agenda. I regret having the lack of foresight to buy a car from another manufacturer. They are aware of the issues with this car and refuse to help. | |
| leamon capps | 6/14/11 |
| had to replace ac on ford 500 with 39000 miles - there are thousands of complaints online about same problem -- no help from ford- i own my last four fords at present -- ford does not have any customer service remaining-- they are more interested in using customer service cash to build robots- which i think might be making the decisions at corporate now-- my out of pocket to replace ac was 1300.00 | |
| Ken | 6/15/11 |
| My wife and i bought a 05 aviator it had 30,000 miles we bought a extended warrenty for $2400 75,000 or 5yrs my wife was not told that it was 75,000 miles including the 30,000 miles it allready had so we spent $2400 for 2yrs of warrenty know we are at 93,000 miles and the transmission is giving us problems, was hearing this ticking noise from the engine it continued to get worse it sounds like a dissle now. the service guy charged me $140 to tell me it could be my timming belt or rods,his advice was,pay us $3,000 to break the engine down but if we cant fix it we are still going to have to put the engine back together, he said it may not be worth getting fixed so he had a salesman call me to work out a deal. i will never buy a (FORD) fix or repair daily car again | |
| B. G. | 6/16/11 |
| On June 3, 2011, I went to your dealer at Roseville Auto mall in Roseville, CA with the full intention of going home with a new car. The salesman, Oscar, was helpful, polite and so very nice. Everything was going fine until the “manager” entered the negotiation process. Even though I had said at the outset that all I wanted was the bottom line on price and was not willing to though machination after machination, he attempted just that. I told him that I had prior financial approval and would not need Ford’s financing. He kept leaving the room and coming back with the information I provided to him and presented it each time as though it were the first time and that I was an imbecile for not understanding what I had told him. I am old; I am disabled and not able to sit for hours listening to garbage. Neither do I have any patience any longer for morons. I can’t believe that in this economy with a customer who was motivated to buy, who wanted to buy, that Ford still practices their arcane procedures of tiring the customer. He kept coming back with no offer at all. What he did was discover how much my preapproval was for and tried to harass me into paying the total or close to the total amount. How entirely stupid. I didn’t know what car I would buy so I asked for more than I thought I would need. The sticker suggested retail price was for $17,000. He wanted $25,000+. Everyone knows the suggested retail price is already inflated and Carsdirect is able to get it for me for $16,000. But he treated me like the person he is and lost the sale. He couldn’t understand what he had said or done to make me not buy. Ever since, Ford has harassed by telephone the person I brought along with me and whose name and number I foolishly wrote on their document. They didn’t even call me at first although I was the buyer. It has been nothing but phone calls since. Now, I am getting harassing mail. I resent Ford’s archaic methods of selling. Back off. I wouldn’t buy from you now. I would not even accept a free vehicle. You’re tainted. Get this dealer off my back. I’ve had it up to you know what. Please – no calls from headquarters either. You’ve blown a guaranteed sale. And if you think I haven’t told all and sundry about my treatment at Ford, you’re mistaken. | |
| Joe Murphy | 6/17/11 |
| Help!! I purchased a 1951 F1 Truck on ebay two years back. Currently the vehicle is in a shop have some modern comforts added to it, i.e. IFS, new master cylinder, and wire harness. The truck started out as a Marine Corp vehicle straight out of the Long Beach assembly plant. Unfortunately, when the Marines retired the vehicle from service, they also removed the VIN plate from inside the glove box. The number is still stamped on the chassis and on an information plate on the firewall, although that plate is barely legible. I was wondering about the possibility of having a new plate stamped. About six months ago I saw on the TV show 'Rides' (I wish I would have written down which episode it was) where a new plate was stamped by Ford for a vehicle after completing a restoration. Your attention in this matter would be greatly appreciated. V/R, Joe Murphy 302-831-2011 (work) jkmurphy@udel.edu | |
| Pete Neumann | 6/20/11 |
| I am the original owner of a 2004 Expedition. Since about the second year, I noticed a small bubble on the roof. Over time, it got larger. I finally climbed up, and noticed it is a major rust area, and the rust is from within. I took the car to two body shops, and they will not touch it! I was told, it is a known Ford manufacturing defect, take it to Ford. I went to a Ford dealer, who knows ALL about this issue, but he told me the vehicle is now out of warrantee, even thought its defective metal that was used. I called Ford in Michigan today, and they lied thru their teeth, like they never heard of this fleet wide problem. The supervisor also acted, like its her first time hearing about roof rust. Ford will do nothing for me, I was told. I will never buy a Ford product again. This will cost Ford, since I work for the airlines as a pilot, and the Air Force. Word of mouth, will cost them! | |
| Donna Grady | 6/20/11 |
| In 1998 I bought a used 1997 Ford F150 Lariat. It has serve me well for the need I had of renovating an old house. The truck has always been kept in excellent condition. On April 9, 2011 approaching my 70th birthday I decided to purchase a vehicle that was closed in an my need for pickup has diminished, and picked out a 2008 Ford Edge Limited. My disillusionment began there. In Klamath Falls, OR I was visiting a friend seeing through a surgery recovery I went into Harvest Fork and found what I thought would serve my vehicle needs going forward. The sale was made and I paid cash as well as $192 for title work to be done by them. It is now June 21 and I still have NO clear title. The general manager, Gary Creeser, kept promising it was in the process while telling me one fabrication after another. On June 15 I learned that Harvest Ford has closed their doors. I still have no clear title to this vehicle and have become increasingly frustrated at this process. Ford's reputation is at risk by allowing dealers to behave in this | |
| Myriah | 6/6/11 |
| I just bought a used ford 500 from a dealer and I noticed as I sat in the garage looking at different mechanisms, the AC quit cooling. So, I drove back up to the dealer and explained the problem and they told me it was a common problem with this model and year of car and that there was no recall and nothing they could do. I went on line to find, YES this is a very big problem and despite complaint after complaint, Ford did not recall the several models that this happens to, so naturally the repairs would all be out of pocket. I am surprised after reading page after page of complaints and calls to Ford, that this would be ignored by you. The ford motor company did offer to find a local dealership I could take it to and let me know that there was a guarantee on the work that I will have to pay for. Gee, Thanks1 | |
| Tasha | 6/7/11 |
| I have a 2001 Mercury Sable which only has 49,000 miles on it. My mom bought it brand new and than she sold it to me in 2005, it is a very nice car if it would only work properly. I recently took it to the Ford dealership(Garden State Auto Plaza, Hillside, NJ)because it wouldnt start they told me it was the fuel pump i got it fixed which cost me $943.29--2 weeks later it wouldnt start again, i took it back they said they left some bad gas in the tank they cleaned it and gave it back to me, it last 3 weeks this time i got stuck with it with my kids and i got it towed back to the dealership this time they said the fuel pump was bad and they kept it for 3 weeks because all the fuel pumps they kept getting in was no good--i had to beg them for a rental car because what was i suppose to do without a car for three weeks....now here it is 3 weeks later and it acts like it doesnt want to go when i put my foot on the gas.....i took it back to the dealership and told them im not putting any more money in this car its not my fault they cant fix it but i should be compensated in some kind of way its not fair to me i have to keep on dealing with this.....pls help me....i can be reached at tsand910@yahoo.com | |
| Gerald Nedreau | 6/7/11 |
| I have a 2005 F150 with the 4.6 engine. The book said the spark plugs should last 100000 miles. I have 82000 on it, Now I am finding out the Spark plugs will cost me 25.00 each, And they will most likley break of when they remove them. and can cost 300.00 each to get them out. This is just not right. how can you make something like this. Ford should replace these at no labor charge. Not a happy customer. This has not been a very good truck. And now this. | |
| Frank | 6/7/11 |
| I bought an 04 mustang mach1 about a year ago. It has 68k miles on it and i am having to replace the engine...at 68k miles...i have to replace a $6,0000 engine out of my pocket. I was not racing was not showing out i was simply driving when my engine temp went from normal to redline within seconds. I shut down immediatly and found a radiator hose loose. I fixed this and refilled the radiator only to have it do it again a mile down the road. At this point i had it towed to a dealer where i noticed a loud knocking noise in the motor and asked them to figure it out...turns out its a rod knocking...It was not low on oil i checked. I check every time i fill up...now...i am without a car for a week or so while they replace the engine but come on...i thought the big 32v v8's were suppose to be tough...guess not if that little instance of overheating caused that. Called ford HQ to ask for help considering the low milage of the the 7 year old car and no help at all...guess you can't count on the comapny you have been loyal to for a few years...still love my car and will continue to drive it...maybe it was just a freak accident but come on...68k miles on a motor and to have a rod knocking...eh rant rant rant...guess this makes me feel better. | |
| Bubba Miller | 6/7/11 |
| T writing to ask anyone for help" I have a 2008 Explorer Limited with all push button heater controls, First --when the heater is set for floor and defrost the defrost is 11-12 degrees then the floor.---When the dash only is drivers side is 6 degrees coolder than passenger side. The dealer say's that's the way it's supost to be.--There trying to say that ford in 2008 built the explorer and 4 trac that way, but no other models I guess just for fun. If any one else has had these problems Please e-mail me at Boogger1000@frontier.com. I appreicate any help I can get. | |
| Richard Tyrell | 6/8/11 |
| Ford motor co is nothing more than a bunch of slick talking people that are interested in a good customer survey about themselfs more that actually solving problems!Am fed up with ford people. In 2009 i took my 2005 mountaineer to Les Stumph ford, in Appleton, wisc ,[the dealer where i bought it in 2007],to have the heated seat repaired because it would no longer heat. The service mngr. told me that they would have to send it to a UPHOLSTERY SHOP, because, they dont do that kind of work at there facility.? He gave me a rental car to use, charged all of this nosence to ford motor co. Two days later he called and said my mountaineer was repaired and ready for pick-up. NOW, heres the best part.....My mountaineer, NEVER left the parking lot at les Stumph! I was watching Les Stumph for two days because i wanted to see where this UPHOLSTERY SHOP really was! I paid ford BIG money for this vehicle[$29000.00when my last pmt is made] Also with a perfect pmt record , iam ALMOST making double pmts! All those dealers are nothing but a bunch of fast talking liars.This dealer needs to be looked into! But, then again, if Ford Motor doesnt care if they get ripped off, should i care? YES, we all should care,because it is costing all of us in the long run. Also,that same year,my rear window was leaking around the screw that went through the glass.Again, another big bull---- story that les stumph ford doesnt do that kind of work at there facility, so they would have to bring in a GLASS SPEACILIST , from some 40 miles away to fix the problem. Another bull---- story , rental car again, all charged to Ford Motor Co. Again, i wanted to see the GLASS SPECIALIST, so i sat in the parking lot the second day and sure enough, a Glass specialists co truck pulled up to my mountaineer, got out with a spray can of silicone sealer, loosened the screw,squirted the sealer in the screw hole, tightened it back up and left the property. LESS THAN 5 MIN.?????? Now, i would like to ask you a question. If you were getting ready to buy a new vehicle, and you was ME, what would you choose, FORD or CHEVROLET ??? | |
| Lisa Russell | 6/8/11 |
| I have a 2008 F250 King Ranch......I recently was driving it and it just stopped running while driving down the road. Dangerous to say the least but when we had to get a wrecker to take it to the Ford Dealership they ran tests and they said the fuel pump exploided and sent metal fragments into all of the injectors.........$8,900 damage and it is just a couple thousand miles out of warranty. The regular dealership that I took it too filed bankruptcy so I have none of the paperwork so I am going to have to deal with this high cost.........IF you have had this issue with your F250 or F350 please email me, I have tried to contact Ford Headquarters and get the run around and they want me to listen to a bunch of recordings..........they should be responsible this is a flaw in their parts. David or Lisa Russell dnlrussell5@hotmail.com | |
| cathy marcotte | 6/9/11 |
| i have a 1998 ford f150 which i purchased with 6000 miles on it, today i have 246,000 miles and the only thg that i have done is chg the oil, tires, an brakes. this has been the best truck ive ever owned, and will definatly stay with ford. i told my hubby that at 300,000 miles i was gonna contact the ford corporation and see if they'd like us to do a commercial, this has been a great purchase, and im definatly a FORD PERSON from now on. | |
| JAS | 5/23/11 |
| I have just made the last lease payment for a Lincoln MKZ. It is in my husband's name but he passed away 3 months ago. I was given a buyout price and then the salesman said that the credit company would not honor that price for me since the car is in my husband's name. He said that it will cost another $750. When I called the credit company, they said that they don't care that it is in my husband's name and they didn't add the extra cost. Should I go to another salesman there or can I even go to another dealer to return the car? | |
| peg | 5/23/11 |
| took my 2002 Ford Explorer EXPL to a Ford Dealer to be fix they quoted me a price of $ 2600.00 and told me that I would have to pay half before they would start to work on it. So I paid them in good faith and they told me that I would get my truck back in a week. Well thae week went by and thay call me to tell me that instead of $ 2600.00 it would cost me $3700.00 plus taxes all together it would cost $4200.00. If I new this I would have never paid half on the repair cost that was quoted to me at first if i new it would cost me nearly $ 4200.00. Now I am out of a truck and and $ 1300.00.I have all been a true ford costumer butnif this is how i am going to be treated I will take my bussiness somewhere else. | |
| DoyBar | 5/24/11 |
| I purchased a Ford 2010 Ranger last year. I have been sending in the payments early. I sent two payments in April 2011, but FORD CREDIT states they received only one. I called them and explained I had proof I had sent in the payment for May in April. I HAVE NEVER DEALT WITH SUCH RUDE, NASTY, NON-CARING,SMART MOUTHED OVERALL NON BUSINESS LIKE ATTITUDE. I could not believe the way I was treated on the phone! I kept telling them I would send in the payment today and she still kept asking me how, when and if I was going to send in the payment. She informed me my next payment would be due in June.....I hung up. | |
| Arlene | 6/1/11 |
| My husband bought a F250 ford truck in 2003. It has 60,000 miles on it. It has already had two turbos replaced, the senses replaced and a second senser that cost over three hundred dollars to have fixed. Yesterday we were going camping with our fifth wheel on route 60 heading to Banning, CA. When all of a sudden we heard a funny noise and saw white smoke coming out of the tail pipe. On that road there is a lot of semi trucks that travel at high speeds , we were lucky we didn't get into a accident. We were stranded for five hours. We had it tolled to a ford dealership where it is going to cost 1,400.00 to have fixed. Ford Motor Co would not help with the repair cost. I always thought a truck with only 60,000 miles on it was still fairly new. I am so afraid to travel in it, but can't afford another. | |
| Debra L. Harris | 6/1/11 |
| I traded my 2010 Nissan Versa Hatchback a little over a month ago for a 2011 Ford Focus. That was the smartest decision I made. I regret ever buying the Nissan and I will never buy another one. I love my Ford Focus. I deliver 635 newspapers 6 days a week and I travel about 45 miles on my route. This is the best little car I have ever owned beside a Ford Escort that I used on my route until last year. I lost my husband a little over 2 years ago and I know he would be proud of me for dumping the Nissan and getting the Focus. This is not only my work car, it is my personal car as I live on a low income now and can't afford another vehicle payment. The staff at the Ford dealership, Pennyrile Ford of Hopkinsville,Ky. were so helpful and explained every little thing on my Focus. They call me to see if I still like my Focus. I really appreciate that. I didn't get nothing like that from the Nissan dealership in Hopkinsville. I had nothing but headaches with them and Nissan Corp. never bothered to contact me after I would contact them about the problems I had encountered with the Nissan Versa. I didn't need to do business with a company like that if they couldn't contact me or back their product up. Thank you for your time. Again, I love my Ford Focus. Debra L. Harris | |
| | 6/2/11 |
| Ford credit is a nightmare! After paying for 4 years on a new expedition my husband was layed-off. We were almost 2 payments late so we called them and made a phone payment. The next evening it was repossessed. When we said we had just made a payment they said we should have called...wow really? We did. remember...we made a phone payment to them!. too bad for us. It was sold at auction for $10,000 and now we "only" owed $7,000 more. which they wanted us to immediately pay or they would take us to court...wow...if we had $7,000 right then, we wouldn't have been a payment late. My husband was unemployed for two years which left us barely able to make basic bills. Today I get a letter from the lawyers from ford credit. I am being garnished $840.00 a month for a total of $16,825.46 oh yeah plus the interest of some ungodly amount...No...I wouldn't say that is a fair punishment for being 1 month late. I think it's interesting that when we made our payment to them by phone it immediately came out of our bank acct. but took them over a month for them to process...I am betting that was to make it look like we were farther behind and make it appear they weren't in the wrong. I end up paying OVER $40,000 and they keep the truck and sell it to a dealer, for them to sell it to someone else for a huge amount. Please tell me if that sounds a tiny bit unfair to you? I feel like THEY are stealing from me! over $40,000 for nothing and my credit is destroyed. | |
| Angel724 | 6/3/11 |
| I purchased a 2007 Mercury Milan ..at the time of purchase I also purchased the extended warrenty which ment nothing..hundreds of dollars later spent on rental that should have been oover I am out hundreds of dollars....suddenly the reason for cruise control faliure is my fault.....I will never buy another Ford product...first time this has ever happened will also be the last | |
| Nick | 6/4/11 |
| Purchaced 3 ford vehicles in less then 3 yrs and on our 2011 edge have had nothing but problems with the sync in this car. We have taken it back 4 times in less the 2 months and everytime we get it back, it gets worse.Now nothing works in the car and I mean nothing.The only thing that works is that the car starts.The service dept is the worst to deal with- never returning phone calls and their attitudes to boot when you finally have to call them to find out the status of the vehicle repair.So I am paying on a 2011 ford edge and seems like no one at ford cares.For a $40,000+ vehicle,nothing works and the dealers service dept (healybrothers in goshen) do not give a dam where do I turn to? | |
| Teresa Gomez | 5/26/11 |
| I bought a 2006 Ford Mustang in March 2006. It had 7,500 miles on it. ran great until December 2009 it started to stall, the Trotle Body had to be changed. I paid $495.00 for parts and labor. In May 2011 the car started to stall again I took it into the dealer and had a diagnostic test $105.00. It was the Trottle Body part again. I had it changed again because the car would have stalled if it wasn't changed. I paid $500.00 parts and labor. The service person showed me the old part and the problem with it, seems the old part had a piece that doesn't move well, the new part was rebuilt to work better. We'll see. Ford doesn't tell the service personnel or customers that the first one wasn't built properly. There is no recall on this part. Is Ford wanting us to spend more for parts for their benefit? Anyone else have a problem like this? I am writing to the corpoorate Headquarters and anyone who will listen to address this problem. And I hope anyone else that have problems with your product should do the same. A multi-million dollar company should not take advantage of customers! Yet they always do. | |
| Williamsongene32@yahoo.com | 5/26/11 |
| I have a 2007 f150 fully loaded w only 21700miles and very dealer I've been to will only give me $16,000~$17.000 for it no damage mint cond, blue vaule is $21500. I have never hated ford till now. Its sad that I have made up my mind I will never every buy a $33,000truck just to get a retarded offer for a trade in. At lease nissan will honor there trade value. Sorryford trade sucks. Yours turly. 1ex ford fan . | |
| frustrated | 5/26/11 |
| this letter applies to all of the big 3 auto makers.With all the people who are unemployed, or working for 25 to 50 percent of what they were making a few years ago. with all of the utility companies who are raising their rates because of the loss of profits due to people using less water and electricity.the average person cannot afford a car that costs 18 to 20k. most of the employers are offering 10 to 12 bucks an hr. That is what the average middle class person made 25 to 30 yrs ago.yet all of the auto makers keep producing cars with all the bells and whistles,that require a rocket scientist to repair,and a millionaire to finance. who needs rear view cameras, auto parallel parking, ect.ect. ect. this only adds to the cost of the cars,and repairs. why aren't the big three building more cars that the average person can afford. like in a 10 to 12 k range. used to be where you had a choice of options if you wanted them. power windows as apposed to hand crank, ect.go back to the basics. an affordable car with a choice of options for a basic price.the only people buying cars today are the well to do.driving up the cost of used cars, because people are hanging on to their cars longer because they can't afford the outrageous prices of the new ones.I give it a few more years,and the big three will be back in the same boat they were in a couple of years ago. | |
| John Rutnim | 5/20/11 |
| Yes Ford Motor Credit lost my title and I have been trying to get them to send one to me since 2002. The bottom line is they lost it but I have to pay for a duplicate title. That's fine just don't ever think I'll buy another Ford product ever again and fully expect me to tell everybody in the world not to do so either. John Rutnik, NY | |
| Bones | 5/20/11 |
| In 1999 I purchased a new Winstar Van for my wife. She was happy with it for 138000 miles, then the paint started to PEAL VERY FAST. My wife is not a happy camper. I talkeds to the dealership they said it was my problem. I inquired about a new 2011 Van and was told that my trade in was basicly nothing since the paint was coming off. I was told if I had it painted ($1,500) that I would get a better trade, namly $1,900 trade in. They wanted me to paint it so they would have a better chance of reselling it. I will go back to Chrysler from now on. This is because of Ford dealership employess being rude and unfriendly. The Winstar van still runs and handles good, doesn not ues any oil, JUST THE PAINT MAKES IT LOOK LIKE IT HAS BEEN THRU AN ACID BATH. | |
| miles godfrey@yahoo.com 760-366-0279 | 5/20/11 |
| i had my wind star at ford in yucca valley ca, they told me my pca was bad the serves man at ford told me to go to auto zone and get one i did he said bring it back and have it match to the anti theft system and it would be $108.00 to do so so i took it back and and then a nother serves rep tell my i have to by a new key have all the test re done and then it my not work and not it is up to $300.00 not $108.00 so i tell this guy let my talk top the guy i talk to o he dont work hear no moore so i said look at the computer for refrence so he does at it says just what i just told him no that is not wright it has to be like this is this how ford works now get what u can from the little guy well this i the last time i will ever buy or any thing with a ford MINE IS A 2000 FORD WINDSTAR le | |
| tim | 5/20/11 |
| good morning I have always been a ford guy. For the last twenty years all i have owned is ford cars and trucks, I have had nothing but good luck with them they have always been a great car.I've been very proud of my choice in ford especially after the govt buy out of the other two car companies. Here though is where we will part ways. I can not support any union made product any longer. Unions have come out to be nothing but thugs. They only support one party, and from from where i sit that party intends to destroy the best parts of America. I will come back to ford when the unions either change, or ford fires all union employees. Good luck hope to work with you in the future. | |
| Paul Houle | 5/16/11 |
| After purchasing my Lincoln MKX the local dealer went out of business, I was told to take my vehicle for service to any ford dealership to my Surprise the Ford Dealer in Beverly, MA said he would not sevice a Lincoln product. Fortunately for me I went to the Ford dealership in Danvers, MA and there service has been outstanding, Maybe they should have the Lincoln dealership for this area. Now here is my question, I plan on driving cross country and would like to know if the Ford dealerships will service My lincoln if a Lincoln dealership is not near by. | |
| Colleen Lane | 5/16/11 |
| Please forward this to the proper person, persons, departments. I am HIGHLY disappointed in the handling of the FORD Wind star recalls. The dealership (Riverview Owswego FORD) who had my vehicle for 4 months while awaiting for the rear axle said "we started your every week" made me feel as if I was an uneducated adult. I do know for a fact they didn't as told to me by a mechanic on the side. After 4 months of sitting in a lot doing NOTHING, I had to beg FORD to allow a oil change. Then the day we picked it up I had to jump start my van to start it (every time) and the van shook and veered to the right, when I complained we had to drive it back to Riverview Owswego FORD they had to call the FORD company to replace the battery (had to fight for a battery) and look at the rear axle work. Turns out that there is a crack in the rear coil. I can no longer drive this vehicle safely transporting my children since FORD will NOT replace what I consider to be NEGLIGENCE on the part of the dealership and FORD. Why was the rear coil crack NOT addressed by the mechanic servicing my van? Working on the rear axle may have caused the coil to crack, or it could be a pre-existing break regardless did he test drive it? If he did he would have noticed the issue and should have noted this. I will be sending this email on to everyone on my email list, news papers, FORD customers complaints lines and anyone else who can read this and will hear this. FORD is out for bottom dollar and NOT what is safe for it's customers and the children who are riding the vehicles. This has already been emailed and asked to forward to my email list containing 128 addresses, my facebook, BBB, Chicago Tribune and WILL NOT STOP until they fix the issue. | |
| Ford Country mistake ;( | 5/17/11 |
| I Purchased a used Ranger from Ford Country in Henderson, Nevada & only had it for three weeks and the battery is dead... I brought it to a service writer and used cars sales dept. didn't do a thing for me, but lie. I'm not happy at all with the games and lies they told me, I lost a day of work and going to take tomorrow off to take care of this matter. For buying a vehicle and paid in full and for them to not to replace a dead battery they sold me is bad business and I'll never do business or service my vehicle there at all... | |
| CHARLES BYRD | 5/17/11 |
| my wife bought a 2004 trailblazer from gateway ford in greenville,tennessee a few weeks ago from the sales mgr. ken. the price was 12,995. she had a 2000. trade and 7500. cash and was told she would be financing 3400. and change but after it was done she is now financing 8000. and they will not even discuss it with us. they were also supposed to provide an owners manual which they have not.i was not involved but a week or so later i get a letter from a bank where i was turned down for credit and did not even give them permission to run my credit or the info to do so."which i am speaking to an attorney about". i have called and left messages for ken but he has not returned my calls.i have just filed a complaint with consumer affairs but was hoping to hear from ford before taking any lagal action. that is why i am writing this. ford is the only company i know of that did not need a bailout to stay in business and i hope you will keep your good name by doing something about this before i have too. sincerely,c. byrd | |
| Manoj Mishra | 5/18/11 |
| The services rendered by Ford India Ltd and its appointed dealers are very very bad and the customer is put to great hardship fro trusting Ford Company. I have been constantly requesting Ford India Ltd for the address of the President Asian Pacific and Africa so as to forward my details complains for investigation and action. Ford India Ltd are least concerned and the customer suffers. One has to think many times before buying Ford Vehicle | |
| MARY | 5/19/11 |
| Need a owners Manuel for 1979 FORD ROLLALONG MOTORHOME. PLEASE CONTACT ME AT mzmary28@yahoo.com | |
| Manoj Mishra | 5/13/11 |
| 14/05/2011 I am having many issues with Ford India Ltd and its appointed dealers and CHEATED of my rightful claims and since my concerns are not being heard and untrue statements are being issued and considered by FIL which is indeed bad for the customer. Since not being heard please provide me the postal address of the President Asia Pacific and Africa so my grievances may be placed before him for a transparency inquiry and action. My email id is m.mishra28@yahoo.com | |
| | 5/13/11 |
| Why would you make all those adds for American idol when this show is rigged. There were lines you could not get through at all so we as viewers could not vote. If I wanted to promote my cars it sure. Would not be on rigged show,there rating will go down. Don't waste your money. | |
| Disgusted | 5/13/11 |
| I am so glad I ran across this site. I own a 1998 contour. They only made this car limited years. I have had problems since I drove the car off the lot. It has had many recalls. I have had to have major items fixed more than once. The car has now been sitting for the past five years. I am going to junk it. I was thinking of buying a new Ford, but now know I WILL NOT! | |
| Janet Duby | 5/11/11 |
| I commend Ford Motors for not taking government bail-out money. If I am ever in a position to purchase a new car, it will be a Ford for that reason and one other, that being the apology one of Henry Ford's decendants made to the Jews for helping the Nazi regime in WWII. This shows integrity and deserves honor. In addition, I am driving a 1998 Ford Windstar minivan with 200,000+ miles and it gets me where I need to go. Thank you, Ford Motor Company. You rock. | |
| Marsha Moore | 5/6/11 |
| THE FORD FOCUS HAS GREAT MILEAGE PER GALLON BUT I AM HAVING TROUBLE OUT OF MY 2004 FORD FOCUS.I HAD ANOTHER FORD TARRUS THAT HAD TO HAVE A TRANMISSION PUT IN IT .NOW HERE IT GO AGAIN.I HAVE 62,00 MILES ON THIS CAR AND HAVE KEEP THE OIL CHANGES ,USED THE SAME GAS.AND HAVE HAD IT SERVICE AS DIRECTED NOW MY TRANMISSION NEED WIRK ON IT.I WILL NEVER BUY ANOTHER FORD FOUND ON TRHE ROAD DEAD.I AM NOT HAPPY WITH FORD | |
| dennis lapping | 5/7/11 |
| i have a 09 fx150 i love to b death. but wen at a light to turn with your foot on brake the petal fades to the floor. had it to service an told it is just a thing of that model.it only has 12600 mi.on it its the 5th new truck i own. ford service said there is nothing worng with it.its scary wen you have to pume the pedat an the truck learches forword.i checked thier on line ask a question an they want 18.00 to answer the queastion. whats worng with this picture? | |
| john robson | 5/8/11 |
| I think if you were to produce an updated economical version of the FORD POULAR.you would would have a massive hit on your hands. | |
| rahul rajora | 5/9/11 |
| myself rahul rajora from hissar, Haryana, From INDIA, i want to buy a new car in Diseal segment i saw Maruti Ritz, Fiat Punto and now i want to see Ford figo so i called in Ford Dealers office but they r not attending call i called again and again but there is no any response. I know ford is a big company but this service before buy the car if i buy figo then i dont think that company will talk to me in future. Plz response my Mobile No is 09729126789 my emai: rahulpartaprajora@yahoo.co.in | |
| Rich Marken | 5/9/11 |
| I have purchased Ford vehichles for my entire adult life and am very fond of the ford truck line. Unfortunately I purchased a Ford freestyle in 2006 and have had nothing but problems with the vehicle. The first issue was that we had to replace all the air censors which cost $900, the second issue was then the mass air flow censor at a cost of $1100 and within a month period the alternator shorted out. The most recent issue was the transmission which is at a cost of $4000 to replace through Ford dealerships. I now have $6000 more into a vehicle that is in the medium mileage range and Ford motor company will not do anything to help with this financial issue. I will never buy a ford product again because of this issue and can no longer back a company that puts out an inferior product and refuses to rectify the financial burden they placed on myself and many other strugling families in this country. | |
| Kathy Powers | 5/9/11 |
| I have a Ford Edge, which I love. About 8 mos. the carpet in the front seat started to pull away from the frame. I called Sayville Ford in New York. They took it in and in 2 or 3 days it was fixed. However a few months later the same thing happened. I now put the car into the same dealer, on April 29, 2011. I was given a loner car and it is now May 9, and I have called them 4 times. I have been told each time that the car would be ready this afternoon or tomorrow. It's been 10 days they could at the least show some consideration and let me know what is going on without my having to call. Wrong parts, etc., etc. At this point they could have put a new engine and transmission in correct?, all it is was to replace the carpet. I feel that because I am not paying for this (it's under warranty), that it's not a priority. This is my 3rd new Ford vehicle since 2000. I am very dissapointed in the lack of service and disregard of mine and my families need in this situation. The Service Mgr. is Chris Ambrico and I have spoken several times with Teddy, who has reassured me of everything and delivered nothing. No wonder people loose their cool over things like this | |
| steve mcsweeney | 4/27/11 |
| Ford mis informed me about my warranty on my ford explorer 2005 and there screw up has ended in costing me over $1000 never again ford they don't care after the car leaves the lot bad customer service BMW from here on in | |
| Donna Kulle | 5/1/11 |
| I am giving 2 stars, only because the service center does a very good job. I am totally unimpressed with the dealership. My first experience with buying a car through them was being cheated out of $500. I went there to purchase my 2008 Ford Edge. We shook hands on a price, then found out on my purchase receipt that they charged me $500.00 more-because I wasn't financing through Ford. I never agreed to finance through Ford. Didn't even receive any finance information. After I complained, the manager attempted to make up for it by offering me some free oil changes. It didn't seem very reputable to me. But worse than that, they were offering "free tires for life". I saw another post at this web site regarding the free tires. Don't feel bad about not having your "2008 Ford F250 Super Duty Diesel pickup" to get the free tires. They are not honoring the free tires-they have new management-again! That also does not seem very reputable to me. | |
| ROBERT L PHILLIPS VAIDEN, MS, | 5/1/11 |
| HI I GUST THROUGH ABOUT A FIX RUN A CHAIN FROM THE AXLE ON BOTH SIDES TO A GENERATOR ON BOTH SIDES THAT WOULD CHARGER A BATTERY. WHILE THE CAR WAS IN MOTION THE SAME AS A 110 VOLT BATTERY CHARGER . THE GENERATORS WOULD SUPPLY POWER TO THE CHARGER THAT WOULD IN TURN KEEP THE BATTERS CHARGED. THE BATTERS WOULD START THE CAR IN MOTION AND THE GENERATOR WOULD KEEP THE CAR BATTERS CHARGES. THE GENERATOR WOULD ONLY SUPPLY POWER WHEN NEEDIT I THINK IT WOULD WORK ,THER MAY BE SOME BUGS TO WORK OUT BUT IT CAN BE DONE .A FRONT WHEEL DRIVE WOULD WORK FINE AND THE BACK AXLE WOULD SUPPLY THE POWER TO THE GENERATOR | |
| sparkie | 5/4/11 |
| I own a 2004 Escape, the past year all it does is shake and rattle, the steering wheel squeaks like crazy, you drive a rough road and it makes such a rattle noise that you cant stand to be in this vehicle, i take good care of my vehicle, oil change when needed, maintenance when needed, had the coil changed, never abuse my vehicle, i have been a ford lover forever and i feel after all these years, it sounds like i should have to carry duct tape incase it falls apart. I have had it lubricated. I dont want to purchase another car, i am at that age and i wanted to keep this vechile for a long time. I would never purchase another Ford, and i feel that there is a problems with the escapes, I see alot of used ones on used car lots. Every day is new noise, I dont feel safe in this vehicle anymore. | |
| Ann Pardee | 5/4/11 |
| Two years ago my husband and I purchased 2 Ford vehicles. I got a Ford Flex and he got a F-150. At 15,000 miles I had to replace my rotars,brakes and calipers along with tires. It now has 45,000 miles and is once again in the shop for the same repairs. Ironically enough we bought the extended warranty for 6 years or 60,000 miles, but these repairs are not covered! It will be $900 to repair plus the cost of 2 tires (roughly $1000). To top it off, I just feel the car is of poor quality. Cheaply made and retains no trade in value, so we are stuck with it until it's paid off. My husband has had similiar problems with his truck. It is soooo frustrating. I will however never purchase another Ford again. I feel the quality and service provided has been poor. So much for staying with American made! I never had these problems with my Toyotas! | |
| Nancy Dice Heck | 5/4/11 |
| Sirs. I have a 2001 Ford Explorer Sport Trac and I and very pleased with it. I have a problem with the inside overhead light fixture and when I checked on how much it would cost to get it fixed I was told about $500.00 . Don't you think that is a little steep? I also asked the ford dealer in Shelbyville, Indiana when they were going to get the new 2011 model in , and I was told that they no longer maker this model, due to the low market for it Why? It seems that whatever you big companies want to do ,you change things to suit yourselves and never have any concerns what your customers want. Are we supposed to take what you have decided to offer us or go look and buy from another carmaker? I like this size truck because I it can hold 5 people and still be used as a truck for hauling what i need,and I do not need a bigger one nor do I want to get a SUV. But I | |
| Leonard | 5/4/11 |
| I have a 2006 Ford Freesystle, my car was hit by a car who ran a red light. After repairs, my car began having engine problems. After taking my car back to the repair shop who first repaired my car, I was told there was nothing they could do for me and they told me to take it to the dealership. The dealership response was t I did not take care of my engine and they would not honor my warranty because they believe I did not take care of my engine. I am extremely upset over the fact that Ford is basically telling me they will not honor my warranty because I had a friend change my oil and I have no receipts. My car was running in good condition before my car was hit. They are also telling me the accident could not of caused my engine problems. this is an ongoing fight. | |
| Carlos Rod | 4/25/11 |
| I purchase a forty thousand dollar Ford F150 XLT 4x4. I truly love my Ford truck. I use to be strictly Chevy until I went to test drive a ford. I have had my brand new ford tuck for about 8000 miles. Now before I continue I want to state the Jordon Ford service center in San Antonio is great. I have a shake in my brand new steering Colum. The service center did the entire test and they stated the tiers are causing the steering Colum to shake. I explained this is a very big investment for me and I need it fixed. Now this is the first steps of many. The service agent told me that Ford as a company will not let him swap out my new defective tires for new working ones. I run a business that produced 36 mil yearly. this is not the customer service I expect from such reputable company. I need some to act like they are owners and please get this fix as soon as possible. I do not want to put my family in danger when driving my ford truck. please take immediate action. Thank you for your mediate attention to my very important concern. Ok here is a twist, finally the supervisor from the corp. office called and stated that she cannot help me and that final. Then like a two year old she (Wendy) hangs up on me. As much as I like my ford truck I will never buy another because of poor customer service from the corp. office. Very Very disappointed | |
| Anthony Thompson | 4/26/11 |
| I bought a 2004 Ford Explorer. I'm having problems with my heating system. The heat won't come on and theirs a clicking sound everytime I try to run the heat.. How many other people are having this problem? | |
| Jessica Romero | 4/21/11 |
| I purchased a 2008 Ford Escape brand new off the lot. It has had the transmisson cooling leak issue and now it now has a failed transmission. Two major mechanical failures in only 3 years. To anyone who has had a good experiance with Ford consider yourself lucky. I myself will find a way to repair the transmission for $3900.00 and then immediatley trade it in on a Honda, Toyota or Subaru just as soon as it is released from the shop. I have launched a personal campaign to let anyone and everyone know how bad I was ripped off. Americans have been duped agin by Fords promise to create a sound, long lasting automible. People don't buy new vehicles expecting to pay for major repairs before the car is even paid for. This is unacceptable craftmanship and I for one hope that Ford is held accountable one day for selling a shoddy product year after year after year. To the poor schmuck that ends up buying my car consider this my heart felt apology... | |
| Shaun Lawton | 4/15/11 |
| I have a 2007 F150 My Family and Friends drive fords. I just would like to say that after 5 ac compressors and 2 transmissions I will never be buying another ford again. The People at Planet ford have been amazing however the truck is a piece of junk. It has had all sorts of issues with it and it has less than 75k on it. I have had to replace the Ac vents once and now I have to do it again because they literally fall apart. The Ac compressor has been replaced 5 times under warrant y and now that is out of warranty and needs to be replaced again I am holding out as long as I can. I also have had 2 transmission replaced because the truck just won’t go into gear. I have never been more disappointed with a vehicle in my life. This was my first brand new car; I took very good care of it and wish it would have taken better care of me. I would like to thank the People of Planet Ford in Spring TX for all they Have done, I will probably even purchase another vehicle from them but it will be used and not a Ford ! | |
| Kelly Smith | 4/16/11 |
| For the best 8 years I have had nothing but issues with Ford products. The 1st a 2003 Ford Windstar that after about 2 years and approximately 24,000 miles started stalling out on me while driving. this occurred many many times and was in the shop many many times attempting to repair. Sometime the probelm would go away for awhile but it always came back. Finally I filed the "lemon law" paperwork in our state (VT). Once that happened Ford then offered to "make a deal" with me. I got the full sticker price back on the vehicle towards another vehicle. Now I wish I had never taken that offer as I used the oney towards a 2007 Ford Explorer which I have an Extra Care Extended Warranty on. In the past 6 months I have been at the shop at least 6-7 times. Unfortunately for me, it's for different problems. If it was the SAME problem, then I could lemon this one too. The last two repairs I have been told that 'the part" is not covered under the extended warranty. First part was a gear shift lever and the part that needs to be replaced not is the ignition module. I think they are giving me the incorrect information. Why bother buying an extended warranty if it's not going to cover anything. Makes no sense at all. | |
| Ithecatlady@aol.com | 4/19/11 |
| I have a 2004 Ford F-150 and recently read that there is a problem and possible recall for the drivers airbag deploying erroneously. I called my local Ford dealer and inquired about this since my airbag light came on. I was told by Palm Springs Motors that the recall is pending? I was told by their service department to bring it in and have it diagnosed for which they will charge me $109.00 and that's not even repairing the problem which I do not have the money for in this depressed economy! My question is, is there a recall or not for this problem? I read in the article that there have been people injured by this issue. I also read in the article that the government has been pressuring (rightfully so) for you folks to recall all F-150's from 2004 through 2006 and that you are balking at having to do this? Safety should always come first and foremost, not the all mighty dollar! I always tell folks who buy Fords that the recalls will beat you home. If this is how you treat your customers who shell out their hard earned dollars then I will never buy another Ford of any make or model and I will encourage everyone I know to do like wise! | |
| Cecil Jones | 4/20/11 |
| I purchased a new 2004 F-350 with 6.0 Diesel engine. At 59000 miles while still under Warranty The engine quit. The dealer said the pan was full of ground metal but instead of Ford replacing the engine they just replaced the short block. Ground metal does not just stay in the bottom of a engine it had to be in the upper end also. Two months after the shortblock was replaced I wrote Ford and said the engine used 5 quarts of oil in the first 1200 miles and was noisy when starting. I recieved no answer from ford. That engine ran 25000 miles and it started making a noise so they pulled the block and the cylinder walls was badly scared. Of course the short block was only warrantied for 1 year and it was over that year. I dicided to replace the engine at my own expense which cost over $13000.00. The truck is in excellent condition so I thought I would have a decent truck for a few years. At 4000 miles the new engine quit me on Interstate 10 halfway between Phoenix and Palm Springs. I was pulling a 5th wheel and had to have both towed 80 miles back to Phoenix. The injectors was diagnosed to be faulty. They were repaired at Rodeo Ford in Phoenix. I started on the rest of my trip home and it quit again about 200 miles later. It was the same injector problem Which was repaired before. Bradley Ford Dealer in Lake Havasu, AZ. die the repair this time. Ford Roadside Service wouldn't even help with the towing even though the new engine was under warranty. I now have $15000.00 in repairs to a truck that I am afraid to get 50 miles from home in. I have called and written to Ford and they never respond. No consumer should have to go through the nighmare I have went through with any product. | |
| annonymous | 4/8/11 |
| purchased a ford explorer, requested a "liftgate" and the dealership has been giving me a hassle about it. the person i dealt with stated there would be a "liftgate" on my ford explorer. i had to pre-order this truck, custom-made and everything. only to find out there is no liftgate. the dealership states there is nothing that can be done about it. i'm not a happy camper about this at all! | |
| sam | 4/8/11 |
| Ford the wost costumer service never buy ford again ford suck suck suck suck. | |
| Todd Franklin | 4/5/11 |
| Never buy a Ford agian. I have a 2003 6.0L diesel that I have had nothing but problems with and has been a money pit. I recently called for for assistance or some for of compansation to help with the bills on this lemon that they made, they don't have any PR or respect for consumers. They are all about the american dollar but not a bit about the american working man/woman. I have recently also put together a list of over a hundered complaints on fords vehicles and an abundent amount was a 6.0 L engine in the Ford vehicle. Since for don't wanna help me in my expenses in there junk of an engine.. Im going to spend the next lord knows how long making sure people do not make the same mistake I made in buying a Ford. If you would like to hear my story its coming soon. | |
| | 4/7/11 |
| i have a gran marque,my proble | |
| John Allen | 3/29/11 |
| I need help and I haven't found a question and answer service on a Ford web site yet. I built a replica car and used a Mustang 5.0L engine from a 1994 - 1995 donor Mustang. There is no identifying number on the engine block. This is causing a major problem for my getting a title to my replica here in Florida. Employees at the local Ford dealer, Sarasota Ford, tell me Ford did not put identity numbers on the 5.0L engines at that time. The Florida Department of Motor Vehicles does not accept the local Ford employee's word. How do I get some documentation from an authorized source to verify this and satisfy the Florida Department of Motor Vehicles? Thank you very much. Sincerely, John Allen | |
| Lisa | 3/29/11 |
| First Ford...last Ford. So last Thursday I bring our 2009 Focus in for service because it is making a strange clunking noise when you accelerate or reverse. I'm told later that day that it's the transmission. This car has less than 15,000 miles on it!! Now I've also been told that Ford will not authorize a new transmission, I have to settle for a rebuilt one. Are you kidding me?!?! This car is a year and a half old, there is obviously something very wrong with this car and you are expecting me to be satisfied with a band-aid fix when it needs a transplant?! If Ford was the company that I thought it was, it would stand behind it's product, they would have taken out the old transmission, put in a new to satisfy me, the customer, and taken the old one back to figure out what they did wrong in the manufacturing process. I'm disappointed in the way I've been treated and am really regretting not spending the extra $2500 for the Honda Civic that we were debating between when we were car shopping last fall. | |
Irma Aguirre  | 3/30/11 |
| I was really happy with my 2007 Ford Edge until recently when the moonroof would not close and South Bay Ford kept my truck for almost two weeks. If this is something that has a recall then Ford should be the one taking care of this for me. South Bay Ford did not know how to get it to work and has now said they need to replace the entire sunroof mechanism. I don't think this is something I should have to pay for. | |
| Marla Blanton | 3/30/11 |
| We have always owned Fords - partly because my father is a WWII veteran, and out of respect for him will not purchase an import. We have always had good luck with them - until now. We purchased a 2006 F150 from a dealer a couple years ago. It had low miles on it, and was a basic truck. From the get-go - it has had a shimmy at 50 mph and at 65-70. We have balanced and rotated the tires, gone to dealers, and they cannot fix it. Seems like a defect to me. We recently got in the bed of the truck to "haul" some items, and noticed the roof of the truck was a mess! It is not hail damage - but looks like the paint is defective. The paint is popping up, and rust is starting to set in below the cracks of the paint. When I took it to the dealership, I was told it is not under warranty any longer. "Sorry." When I told them it looked like the paint was defective, I was told if I have a complaint to call the Ford 800 number. Not getting anywhere there either. Not sure we will own another Ford. They can't seem to stand behind their product or fix a problem when there is one. | |
| brian gainer | 3/30/11 |
| The cup holders in the 98 for ranger are terrible everytime I buy a drink puy in in the holder and take off from a red light the drink falls out of the holder everytime I was wondering if anyone could fix this problem | |
| Sandra Lambert | 3/30/11 |
| I really don't have a rating, but this requires an entry. I am looking at a Ford Fusion hybrid. I live in Arizona, but it seems that options that matter to me are geared for those who live in Michigan and surrounds. The colors, with a few exceptions are northern colors. Where are the light greens and beiges and champagnes? The seat upholstery is dark as well. Where are the creams and champagnes? I want leather seats, but not heated seats. It appears they come as a package. What about seat chillers instead of seat heaters? I looked at Buicks as well--same issues. One would think that the designers in Detroit would be aware that the population has moved or is moving to the sun states and design accordingly. Seems clueless to me. I grew up in Michigan and wanted to support car companies headquartered in Michigan, but I'm off to buy a Prius instead. | |
| Kathy Hymel | 4/1/11 |
| Dear Ford: I own a 1999 Ford Taurus SE. It has 129,000 miles on it. In the time I have had it, I have only spent around $2000 for maintenance issues. The motor is great. I still get 25 miles to the gallon. This car has been on many summer vacations. I have no complaints. My family has always driven Fords. I am a widow now, working and wish I could buy another Taurus. Unfortunatley, I cannot afford one. It is out of my price range. Just want you to know that my 1999 is still runnning great. My mechanic says this Taurus is the best. Thanks. If you ever give away cars as a promotion , please consider me. I am a truly loyal customer. Kathy Hymel,hymelmimipop@cox.net, P.O. Box 313, Destrehan, La. 70047 | |
| | 3/28/11 |
| I Think it Stink When You Come A get A car, When Someone trying to pay the payments that's behind and the lady that answers the phone says if we deside to gave you back the car, that stinks , our family has always bought Ford cars & trucks . I just bought one about 3 or 3 weeks ago. paid cash. And this is how your doing my brother & his wife. We are trying to pay the behind payments and the person on the phone is being a smart ass. This is John Werner I go to Larry Hill I have 5 Fords Sitting at my house. My brother Has bought I don't know how many Fords Cars & Trucks. The first Time His had a little trouble, and the lady you don't know if you will give the car back, I have told him I will pay the back payments. I don't like this and i hope others don't either. we the people have made The Ford Company What It Is Today!!!!!!!!!!!!! We could go take our bussiness some where else. People I Hope You Read This It Could be You!!!!!!!!!!!!!!!!!!!!!!!!!! What she said on the is bad bussiness!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| | 3/28/11 |
| O!!!!!!!!!!!! P S, They Wouldn't Even Tell us where the car is , they don't know!!!!!!!!!!!! | |
| John Werner | 3/28/11 |
| We want my brother car back Greg Baggett !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Are you I the bussiness to sale or take this is his 4 or 5 new car he's bought them you!!! | |
| Rainbow Oveson | 3/25/11 |
| I have a 2007 Escape. 2 weeks ago I was driving with my 3 year old son in the back seat when my vehicle started shaking the brakes felt loose and an awful sound was occurring. I rushed to the Ford dealership to find out I needed new rotors and pads right away and the vehicle was unsafe to drive. THERE WAS NO WARNING TO SAY THAT I SHOULD EVEN HAVE MY BRAKE PADS REPLACED. My vehicle was in a couple months ago and NO ONE stated that we should replace the brake pads. Today, luckily someone noticed a leak under my vehicle, he looked under to find a piece of metal fell from a part and started leaking. Got it towed to Ford (THE TOW DRIVER LAUGHED AT ME AND SAID I WAS THE 4TH ESCAPE HE HAS TOWED IN 3 WEEKS) to find out that the Transfer Case was broken and the gears inside were pretty much shattered. If I would have driven it today it would have killed the Transmission let alone what would have happened to me and my 2 kids if that would have happened. Price to have it fixed $3000 I ASKED THE SERVICE GUY WHAT CAUSED THIS HE SAID HE DIDN'T KNOW. IT JUST HAPPENS SOMETIMES. We are a young family with 2 kids struggling to get by in this hard economy and we can not afford to fix a problem that seems to be caused by a faulty part due to FORD'S OWN ISSUES. AND BECAUSE OF THIS WE SIT HERE CAR LESS.... THIS SHOULD NOT BE HAPPENING WITH A VEHICLE THAT IS REGULARLY MAINTAINED. IF THERE ARE FAULTY PARTS IN YOUR VEHICLES YOU SHOULD RECALL THEM AND FIX THEM TO INSURE THE SAFETY OF THE CUSTOMERS AND THEIR FAMI...LIES. OWN UP AND MAKE IT RIGHT FORD!! AND IF YOU WOULD LIKE TO OWN UP MY VEHICLE IS SITTING IN MAHONE AUTO SERVICE AND FORD DEALER IN BLOCKHOUSE NOVA SCOTIA... THEIR PHONE NUMBER IS 902-624-8315.. | |
| Never Drive a Ford | 3/27/11 |
| One star is too good for Ford in my opinion. I will encourage everyone I know to steer clear of Ford products. | |
| NICOLE | 3/27/11 |
| IM NOT SURE WHO TO TALK TO, BUT I WOULD LIKE TO TALK TO THE MAIN OWNER, AND THE HEAD PERSON THAT COMES UP WITH THE IDEAS, BECAUSE I HAVE SOME IDEAS THAT MIGHT BE SOMETHING INTERESTING FOR THE VEHICLE'S...AND NO I DONT WANT TO TALK TO THE MAIN OWNER OVER THE PHONE, EMAILS, FAXES, FACEBOOK, OR MYSPACE, BECAUSE I WOULD NEVER KNOW WHO IM TALKING TO, IT COULD BE JUST SOMEONE PRETENDING TO BE THEM JUST TO GET MY IDEAS, BUT YOU MY CONTACT ME FOR MY HOME ADDRESS, OR TO MEET SOMEWHERES TO TALK, MY NUMBER IS 337-359-8631, LEAVE A MESSAGE OR TALK TO MY HUSBAND...THANKS FOR YOU TIME, AND I HOPE SOMEONE CAN HELP... | |
| nicole | 3/27/11 |
| im the same one who posted a few mintues ago...there is something i forgot, so im going to say it all again you may post this one and not the other... IM NOT SURE WHO TO TALK TO, BUT I WOULD LIKE TO TALK TO THE MAIN OWNER, AND THE HEAD PERSON THAT COMES UP WITH THE IDEAS, BECAUSE I HAVE SOME IDEAS THAT MIGHT BE SOMETHING INTERESTING FOR THE VEHICLE'S...AND NO I DONT WANT TO TALK TO THE MAIN OWNER OVER THE PHONE, EMAILS, FAXES, FACEBOOK, OR MYSPACE, BECAUSE I WOULD NEVER KNOW WHO IM TALKING TO, IT COULD BE JUST SOMEONE PRETENDING TO BE THEM JUST TO GET MY IDEAS, BUT YOU MY CONTACT ME FOR MY HOME ADDRESS, OR TO MEET SOMEWHERES TO TALK, MY NUMBER IS 337-359-8631, LEAVE A MESSAGE OR TALK TO MY HUSBAND...THANKS FOR YOU TIME, AND I HOPE SOMEONE CAN HELP... AND TODAYS DATE THAT I POSTED THIS IS SUNDAY MARCH 27, 2011, AND IM CONTACTING OTHER COMPANYS JUST IN CASE YOUR NOT INTERESTED.. | |
| T. Gilboy | 3/25/11 |
| I bought a brand new MKX in 2008, it had less that 21,000 miles on it when the engine light came on. I took it in for a standard oil change and mentioned the engine light. Upon diagnostic testing, I was told that the vehicle would need 2 phasers. My vehicle was at the dealership for 2 weeks to repair these phasers and when I went to get some personal items out, the front wheels were off and the engine was literally in pieces. I knew then that the car would never be the same. Upon picking it up, the engine "revs", the steering is so tight it's a struggle to turn the wheel and it sucks gas so fast. For whatever reason, there were 22 extra miles on the vehicle and it smelled like a musty garage. I am so disappointed in my service writer who refuses to return my calls and I can honestly say, I have lost all confidence in Holman Lincoln in Maple Shade, NJ. | |
| Shirley Runge | 3/21/11 |
| I would like to request that your company make the Ford "Woody" again. I think it would sell like hotcakes!!! Please, please, please and soon. Thanks | |
| Tracy H. | 3/22/11 |
| HATS OFF to the WONDERFUL crew at Morrow motors in Beaver Falls, PA!!!! I have been looking for a car for a month! I started at Morrows and went ALL over the place looking for just the right car. I'm pretty sure I spoke with the entire staff at this location! I ended up right where I started and bought a new ford fusion sport just yesterday and I'm proud to say I LOVE it!!! Thanks to Dan K., Adam, Nick H., Filipo and the entire staff for making this an enjoyable and exciting experience! I will be recommending Morrow's to all of my friends and family and will be taking my children there to purchase their first vehicles:)Tracy H. | |
| Pam Anderson & Valerie Palla | 3/22/11 |
| We have ahd a running complaint with Scarritt Lincoln Mercury Ford dealersgip in St Petersburg, FL regarding an extended warranty that, according to the Ford Admin OfficeESP, was written up incorrectly by Scarritt to befin with. Our 60/60,000 Premium Care Extended Ford warranty, according to the contract began on 5/18/07 ( their typing) but they refuse to honor the warrantysaying it was a mistake and they can do nothing about it. I am pleased to say that the Ford people recognized that the mistake was their dealerships and not our eyesight and are willing to take the steps to corect it per the contract. Scarritt continues to refuse to my phone calls. I will keep trying and if need be, go back to Ford Motors to get this resolved. I just want to commend the professionalism and courtest with which Ford handled the problem and will pursue my options with them if Scarritt Ford continues their denial. | |
| Pam Anderson & Valerie Palla | 3/22/11 |
| We have ahd a running complaint with Scarritt Lincoln Mercury Ford dealersgip in St Petersburg, FL regarding an extended warranty that, according to the Ford Admin Office ESP, was written up incorrectly by Scarritt to begin with. Our 60/60,000 Premium Care Extended Ford warranty, according to the contract began on 5/18/07 ( their entry) but they refuse to honor the warranty, saying that it was a mistake and they can do nothing about it. I am pleased to say that the Ford people recognized the mistake was made by their dealership (and not our eyesight) and are willing to take the steps to corect it per the contract. Scarritt continues to refuse to return my phone calls. I will keep trying and, if need be, go back to Ford Motors to get this resolved. I just want to commend the professionalism and courtesty with which Ford handled the problem and will pursue my options with them if Scarritt Ford continues their denial. | |
| Kay Santos | 3/22/11 |
| If there is 0 in the rating, I would definitely choose that since FORD is really making things a whole lot complicated with regard to getting the radio code of the car. My battery died down and it had to be replaced last December; little did i know that when you remove the battery, the radio will automatically reset. Now it's asking for a radio code but being that my Ford Focus is a 2nd hand car, the past owner misplaced it already. When I called up Ford Alabang here in the Philippines, they told me that all I have to do is to go to their service center and they would take the radio out so that they could get the code from the back. When they removed it, the code wasn't there and they told me to buy a brand new radio for my car which costs 18,000 pesos! What kind of service is that??? They just want to make money out of the customers!!! They also said that they've already erased all the codes of each car in 2005! I mean why would they do that?????? BAD SERVICE! EXTREMELY BAD SERVICE. I WOULD NEVER BUY ANOTHER FORD CAR AGAIN! COMPLETELY UNPROFESSIONAL PEOPLE. | |
| Benjamin Cipes | 3/14/11 |
| I have ordered and payed for my 2011 Ford explorer. It was supposed to be delivered over two weeks ago, but no-one can seem to tell me where it is. I am going to make a complaint to the BBB of Connecticut. The car is paid for, the warranty is paid for, the insurance is paid for....but still no car. WTF FORD?? | |
| V Sylvester | 3/15/11 |
| I have had a very unpleasant experience with your service department in Safford Arizona, I will start here, upon taking my 1986 mustang svo into the service dept at Freedom ford to be repaired, I was told they couldn't figure out what was wrong with the car! the mechanic did I must say call me personally, but his attitude wasn't very good it appears, he didn't agree with some of the modifications that have been done with the car, and I got the sense he didn't really want to work on the vehicle, so in other words I paid 85 dollars for me to hear the service dept tell me we couldn't figure out what is wrong with your car, this is not the first time this has happened with this dealership | |
| Mrs.Ortiz | 3/16/11 |
| My 1999 windstar had a recall on March7,2011.They told me it could not be fixed,that Ford dealer will buy me out.The first person i spoke to told me i would recieve a check in a couple of days.When i went to the dealers to sign over the van,i asked the salesman when will i recieve the check now he said 30 days.I said to him this is my only car,i need a car we are senior citizins,we need a car to go to the doctors and also to look for part time work.I asked for a rental car they said no.I do not think this is fair i have to be with out a car for thirty days | |
| pooch | 3/16/11 |
| I was very close to buying a new Ford Fusion. I have had Fords all my life, But unless the transmission is waranteed for 100,000 miles I won't buy it | |
| JB | 3/17/11 |
| After reading some of the testamonials and complaints I have made two decisions. 1. There is a world of illiterate people out there that you have managed to piss off. 2. The 302,000+ miles on my 2000 F-250 is looking better all the time. I wanted to contact you about the possibility of a commercial. This truck is amazing. I own and operate a plumbing business and have a small farm outside of Wichita Falls, Texas. This truck is used every day in my plumbing business and is called on at the farm for all sorts of task. In the past 11 years I have used this truck to sew 5 (five) eleven acre wheat crops towing a twelve foot John Deere drill. Not only that it continues to run great as well as look great. It has had regular oil changes and tune-ups and never had a problem with the engine or transmission. You may contact me @ 940-631-7982. | |
| Audra Mitchell | 3/12/11 |
| We Have Had so far, two Fords. Our Used Ford Expedition that we bought four months ago, has a windshield leak. I, of course, noticed it when it rained. I called the office of where I purchased it and they were of absolutely no help. They wanted to charge me to look at it. So the message I understand from all the Ford Dealerships, is that...once you buy a vehicle and drive it off the lot, tough to you. They will no longer care about you or your vehicle. We were even talked into an extra (very expensive) extended three year warranty that hardly covers anything. You feel confident sitting in the chair signing papers thinking you are getting great service and then the guy who sells you the vehicle disappears once you are in the financial office. We called a glass company and they would look at it for free! Several people warned me about buying a Ford. I should have listened. I called other Dealerships and explained the situation and they said if I had bought a vehicle from them, they would have fixed the problem immediately so that it reflects good customer service and great customer satisfaction. | |
| Beth Lebold | 3/12/11 |
| my windstar was recalled back in Oct 2010 i was called yesterday saying it was fixed , now mind you 6 mons later they calll and say that it is fixed , i called Krigerford in Columbus to tell them i was out of town, and would not be back till Tuesday , they told me i would have to pay the diffrance in the rental, i said ummmmm no i will not i went over to kreiger 3 diffretnt time to look at my Van , i had 4 flat tires , the check eng light eas on one of the workes said oh well if something is wrong with it we will fix it before you get it back!!!!!!!!!!!!!1 Rigth ,I went there last night to pick it up there is a very loud nois coming from under the hood , and a huge scratch from the drivers door , all the way down th eside of my van , i told Tony AT THE SERVICE DEST I WOULD NOT THAKE THIS ,he told me o well do what you need to do , i call Kreiger this AM ON mARCH 12,2011 AT 8:05 AM STILL NOTHING FROM THRM ABOUT MY VAN !!!! fORD YOU WILL FIX MY VAN I HAVE called 6 on yourside and have called the BETTER BUNIESS BURE ON YOU !!!! Pleaser take the time to get get back ith peopl on this, my emai is mbql06@ yahoo.com i want to hr something back my 3/15/2011 befor i get my Attorney on this | |
| Michelle Milam | 3/11/11 |
| This review has nothing to do with Ford Motor Company as a corporation, but rather a dealership under Ford: TED BRITT FORD OF FAIRFAX AND CHANTILLY, VA. if I could give them 0 stars I would! This is by far the worst dealership service I have ever received. I had a spark plug go bad in Jan 2010, and they recommended that all spark plugs be replaced. Eight months later one of the spark plugs blew out. After much research and actually speaking to the Ford Engineer in Dearborn who designed this engine for the 2004 Escape, they confirmed that there was no reason the spark plugs should have blown out of the car if they had been screwed in properly. So $800 later, I have to have it completely bored out and a new spark plug installed. I turn on the car and now I have an engine knock that wasn't happening before the spark plug install. They claim all they can recommend is that I get a new engine. Now I find out that my transmission is completely gone and they won't even give me a price to rebuild. After taking the car to AAMCO (VERY HELPFUL STAFF) I've been told that when they replaced my alternator (three times) they didn't reset the ODB2 monitor - so the drive cycle tests are not complete", there is another electronic issue that was problematic and caused the shut down of key electronic systems in the car, because of these electronic malfunctions - I didn't receive any of the warnings I should have received and my transmission failed when I could have fixed it had I received those warnings. I have a leaking oil pan, warped rotors, rear shocks that are leaking, power steering fluid that should have been changes and spark plugs need to be cleaned now due to the problems with the engine. NONE of this did Ted Britt ever tell me, or obviously service correctly, or I wouldn't be having half of these problems. Just last month I made my last payment on this car and now it's a worthless hunk of steel. Thanks so much Ted Britt for ruining my car and leaving a pregnant mother without transportation. This dealership is a SHAM of crap service and idiots doing the service. Will never buy or bring another vehicle to Ted Britt. Also have reported them to Ford Headquarters - Dealership Management Division. Absolutely useless franchise that should have been shut down when Ford was re-organizing! | |
| Kirk | 3/8/11 |
| I bought my first American car in 2007, a Ford Fusion. I was so excited about the whole idea of a nice looking American car like the Fusion. Little did I know that right at 60k miles, the transmission would colapse and it was already out of warranty. No wonder Ford was on the verge of bankruptcy. Now they claim the Fusion will have a better re-sale value than Toyota Camry. Right. I never heard of a Toyota vehicle's transmission pasing out at 60k miles. I had the transmission fixed, I'm still paying for the car, and the transmission is already breaking down. Any suggestions? | |
| Matthew | 3/7/11 |
| I purchased this truck new December 2010. It first problem was that on three separate occasions it stalled and died approaching a red light. I took it in and the tech reprogrammed the engine. I didn't have a problem for a month until today. Todays problem scared the crap put of me. I was cruising down the road at 70 mph when my truck shifted down from 6th gear to 1st. I fish tailed and almost lost it. Thank god no one was behind me or they would have plowed me. I got pulled over and started my engine, everything was fine. I drove for a little while longer and pulled over called roadside assist and had it towed to my local dealership. Anyone else had this problem? Did I purchase a lemon. I was so proud to own my first truck. I purchased a Ford because they are supposed to be safe and dependable. The truck has 9500 miles on it. UPDATE: The dealer Family Ford florence, alabama called me and said they couldnt find anuthing wrong with my truck. I am so frustrated and do not feel safe driving me or others in this vehicle. weir003@gmail.com | |
| John | 3/7/11 |
| Ford Motor Credit sucks i will never buy another Ford again,they repossed my car sold it for 300 and senta lawer after me for over 5000 grand so many people have problems with them that why they will never be #1.Yes they are #1 as far as IDIOTS. | |
| sue wilber | 3/7/11 |
| dear ford im writing this letter cause i never write to a company and people only seem to write to say something mean or bad,, i have an 1996 ford f-150 got her in sept of 1995 brand new from show room floor she has been a very good family member , today we had a snow storm over 2 feet of snow ,, and people with there fancy all wheel drives were getting stuck example a Mercedes all wheel drive couldn't make up a hill my ford made it out of my garage without shoveling and down the hill and back up many times , my truck got me to work safely and back home my ford has cost me little money to own just minor repairs she also has her original exhast she is now showing her age with the rust making an appearance this winter i wanted to say thank you for making a wonderful truck and i recommend an ford to anyone , by the way that Mercedes all wheel drive its still stuck tonight , thank you ford for giving me a great truck , i cant afford a new one at this time for hubby is ill and im the soul provider for support so its nice to have a truck i can depend on ! keep it up ford is number 1 | |
| mohammed sarfaraz khais | 3/9/11 |
| hello my dear friend this is sarfaraz from . country INDIA,state-karnataka,place -mysore.. dear sir my father owned 2 world warII ford n willys low bonett jeeps from past 40 years.so now we want to take these 2 jeeps to other state,i mean to say is we r migrating to other state permanently.so to transfer r to get the vehicles registered with that particular state.. so the rules of the registering authority is asking for the price of these jeeps of the WWII during the year 1942.. sir i want the cash invoice r price memo r the bill of these ford gpw.. n willys mb jeeps. as i search in the wikipedia free encyclopeadia.. the price of the willys-mb was US$648.74 & for the FORD-GPW..it was US$782.59.. respectively.. so i need the price invoice for these 2 jeeps bearing ur company name on the bill as FORD MOTOR COMPANY.. i humbly request u people to help me in this matter thank u.. i hope u will oblige it n do it so.. my residential address is #md sarfaraz khais #3333/3B(1)pulikeshi,road tilaknagar mysore 570015.. my contact no is 09845341821.. bye bye hope to listen from u people the earliest.. thank u once again.. your company's fan & admirer.. SARFARAZ..my email id is faraazaliya@yahoo.com | |
| Joseph N Grace | 3/10/11 |
| I attended the Washington DC Auto Show and registered to test drive the Mustang and receive a $50.00 gift card. Some how my address was entered wrong and I haven't received my certificate to take to the dealer. Joseph N. Grace 4901 Seminary Rd #1026 Alexandria VA 22311 j5gfriars_rd@yahoo.com 703 575 9336 Thanks | |
| Jason Russom | 3/4/11 |
| I own a 2002 windstar I have many compliants. The 1st compliant is the service light stays on constintly even after I had spent 250.00 on intake gasket set for it and the sliding doors wont lock or unlock with the power locks. But the thing that really made me mad was I took it in to the dealer for 2 different recalls one was for the rearaxle breaking and the other is the sub fram infront breaking. I droped it off at the dealer they kept it all day just to tell me they didn't have the parts to fix it and i would have to bring it back when the parts were availble. I work for a living and got to have the van to take my children to school and other places. This has cost me a hole day of sitting and wiating just to be told that i would have to screw up another whole day or more to get it fixed. After all this agrivation i will never buy anther ford agian i try not to make the same mistake twice. | |
| M. Scruggs, Houston, TX | 3/1/11 |
| I just watched the Best Ford Commercial Ever about the son returning home from war and his father and the Mustang. This was one of the most moving things I have ever seen concerning soldiers returning from war. As a 2004 Mustang owner I am proud of how Ford has conducted themselves over the past few years. Not taking a government bailout and standing on your own two feet is how companies are supposed to act. I do not know why this commercial has not been shown on TV but I sure wish it was. | |
| Susan | 3/2/11 |
| I have a 2006 Ford Escape. Only 42,000 miles on it. I have a warranty that is good until August/2011 for up to 60,000 miles. The transmission went out and Ford decided not to honor the warranty. See you in court!! | |
| Diana | 3/2/11 |
| I am contacting Ford already and seem to be getting no where. I don't feel we are the only people on long island or there for around the country that are having problems with our Ford Explorer transmissions. We have an 03 explorer which had the transmission flush they recommended on 2/28/08 then on 3/13/08 our tranny goes and parts are replaced under our extended warranty, which was at 58934 miles. Then on 2/24/11 at 102958 not even 50k miles the same parts need to be replaced. My son has a 98 explorer and on 2/2/11 the same parts needed to be replaced in his tranny. Each time it is over 2000 dollars to fix this. Ford knows there is a problem and so does every dealer and mechanic on this island know there is a problem with 1998-2006 ford explorer transmissions. We want some publicity to be brought to this situation so ford can address these issues and take care of their loyal customers before they aren't loyal anymore. We have contacted every news channel and newspaper here in NY. We want answers and our situation taken care of. | |
| P.Schillinger | 2/27/11 |
| Dear Ford motors-------I am a longtime Ford stockholder and having not owned a Ford since 1996 I was ready to buy the really cute little Fiesta on Saturday. I even had the model with extra options picked out. You cannot imagine my dismay when I read the window sheet that said less than 10% of the parts were us made. The car was made in Mexico and the motor and transmission are from Mexico and Brazil!!! If I wanted a foreign car I would buy a KIA but I wont. I saw that the mustang is still made in Michigan---why not all the cars? When I went to the Auto Show the Chevrolet womwan proudly told me that the Cruz is made in Lordstown---I like the Fiesta a lot more than the Cruz,but I dont think I can bring myself to buy it. | |
| Sandra Prewitt | 2/27/11 |
| I live in Bowling Green Ky. My mother owns a 1999 Ford Windstar Van. She took it into the dealer for the recall on the subfram. They said that it can no be fixed. The van only has about 140,000 miles and runs great. It also has a wheel chair life in the back of the van. My mother is 76 years old and only draws around $700.00 a month she just gets by. They are only offering her $3,729.00 for her van and they refuse to fix it. Just how can she buy another can or van that is is real good condition for that? This recall is not her fault it is Fords fault but she is the one that is having to pay for there mistakes. I am just wandering do they realy care about the people that drive a Ford????? I just wish they would wake up and realize that people out here don't have a lot of money and they need there vans. My mother and father have driven Fords forever and now the Ford company is leting them down...I would realy like to know where I need to go from here. | |
| Sheila | 2/28/11 |
| I honestly would give NO stars! I bought a windstar a few years back. I had problems since I got it. The 2nd day i had it they wanted to charge me for repair. And I had a warranty! I took it in to get the alarm fixed and when I picked it up, I had a new problem that I didn't have before. And they want to charge me for that now! This isn't the first time this happened. I will never buy from ford again. | |
| walter_fowler60@yahoo.com | 2/25/11 |
| I would like to know why your company will not look at my design for a electric car that needs no charging.Think about the jobs it will create or have the government got you like the other motor companys and the major oil companys that do not want this design to come to pass.With my design it is unlimited and needs no charging.No one want to hear or see it.Call me at 8634679979 or walter fowler 368 n.e.17 ave okeechobee,florida 34972 | |
| Greg Schubauer | 2/23/11 |
| I work for the University of Alaska Anchorge and have a 2011 F-250 Super Duty 4 X 4 pick-up in our fleet that has 151 miles on it and about $800.00 in towing bills from taking it to Every dealer in the state. Frankly, if I could be sure of getting a replacement truck from the insurance company, I would set fire to it and put it out of its misery. It has persistant electrical problems with its sensors/ECU and will run one day and leave you stranded alongside the road the next. The dealer we bought it from has had it in the shop (so they say) for over six weeks and admits they don't know what's wrong with it. At what point is Ford obligated to admit this vehicle is a lemon and replace it or refund the University's money | |
| amy | 2/24/11 |
| I have a 2006 ford explorer and I have had now 2 cracked radiators since I have had the truck once in 2009 and now again in 2011. We need this problem fixed a radiator every two years is crazy | |
| metallica66@gmail.com | 2/24/11 |
| own ford f150 supercrew heard about air bag recall went to dealership and asked about it because air bag light came on a year ago service rep assured me that with the light on airbag would not deploy sure hope he is right also found out there is a problem with sticking fuel injectors after i paid 289.00 6 months ago now there is a secret warranty for them would have been nice to know before spending money by the way mine is a 2005 i dont know is this typycal ford ?????? | |
| STEVE B | 2/21/11 |
| PRETTY INTERESTING READING ALL OF THIS.. DO ANY OF YOU PEOPLE WHO ARE ASKING FOR HELP HERE READ THE SMALL PRINT AT THE END OF THE BLOG.. HERE'S THE QUOTE: Write A Review For Ford Motor Company Corporate Headquarters Note: This is not to be used to contact Ford Motor Company Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Ford Motor Company. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. THIS IS A REVIEW, NOT A COMPLAINT HOTLINE.. AS FOR MYSELF.. I HAVE A LATE MODEL V-6 MUSTANG.. APPX 3 YEARS OLD. I DRIVE ALOT AND USUALLY DRIVE MY CARS FOR NEARLY 300,000 MILES BEFORE REPLACING ONE. THIS MUSTANG IS BY FAR THE BEST VEHICLE I HAVE EVER OWNED. THE DEALER THAT SERVICES MY CAR IS TOP-RATE. TO DATE I HAVE 106000 MILES ON MY CAR AND STILL HAVE THE ORIGINAL BRAKES THAT I LEFT THE DEALER LOT WITH WHEN I TOOK DELIVERY. I SHOULD HAVE STARTED BUYING FORD'S A LONG TIME AGO.. | |
| Denny and Mary Gross | 2/21/11 |
| This is a complait about a recall on my 2001 Ford Winstar van, that Lebano Ford has had since September of 2010 , this is redicullous for them to have my van for this long and all I get out of them it still might be months to go. They should just give us what we have in the van and let purchase another vehicle. We have 5000, invested in the van , but they just want to give me 2000. you cant buy a descent auto for that. Can some one please help us. | |
| | 2/21/11 |
| i have a 2000 cotour. 2yrs.ago i put a fuel pump in with 58000 miles.2 yrs. later with 68000 miles i need another one thanx ford your cars suck.dont have time to bitch about all the other problems i had with this car over the yrs.my ten yr. old will build my next car | |
| Mark R. Johnston | 2/21/11 |
| Our 2006 F150 had broken down after 2 hours into our trip to Bass Pro Shops due to a rusted out Fuel Pump module. Well we pulled into a gas station and where we were then stranded early in the day. The gas station called the FORD Dealer at AVON, NY in which they were open till 8PM. When the gas station called them , they told us that they were to busy to help us. My family was stranded in the small town of 3000 people and Ford would not help or even look at there made vehicle. What kind of service is this for Ford, you must ask yourself. Oh take a look under your hood again and see how rusted out your items are (pitted) around your engine. My old dodge pickup doesn't look this bad. Shame on Ford for there cheap products!AND service! Please pass on about there service in Avon, NY and please tell people to stay clear of there piss poor services! | |
| SAM LOMBARDI | 2/20/11 |
| I BOUGHT A 2006 FORD F250 SUPER DUTY BRAND NEW FROM A RI FORD DEALER. THE TRUCK CAME WITH FORDS STANDARD 5 YEAR 60000 MILE POWER TRAIN WARRANTY. LAST MONTH THE TRUCK HAS A SKIP IN THE ENGINE. I BROUGHT IT TO FLOOD FORD IN RI. FLOOD FORD DIAGNOSED THE PROBLEM TO BE TWO FAULTY FUEL INJECTORS. I GAVE THEM THE OK TO REPLACE THE INJECTORS AT A COST OF $200.00. THE NEXT DAY, FLOOD FORD CALLED AND INFORMED ME THE TRUCK NOW NEEDED A CATALYTIC CONVERTER, HOWEVER, IT WAS UNDER WARRANTY,BUT THEY NEEDED TO ORDER IT. TWO DAYS LATER FLOOD FORD CALLS ME TO COME PICK UP TRUCK WITH A BILL DUE OF $1100.00. WHICH WAS FOR 2 INJECTORS,AND 8 SPARK PLUGS AND THE NEW CATALYTIC CONVERTER WHICH WAS COVERED UNDER WARRANTY. WHEN I GOT TO THE DEALERS TO PICK UP MY F250, THE SERVICE REPRESENTATIVE NOW TELLS ME THE ENGINE IS NOW RUNNING A LITTLE ROUGH AND NEEDS MORE DIAGNOSES. A FEW DAYS LATE FLOOD FORD CONTACTS ME AND INFORMS ME A DEFECTIVE BOLT THAT HOLDS ON THE SPROKET WHICH THE TIMMING CHAIN IS ATTACHED TO WAS DEFECTIVE AND SHEARED IN HALF AND CAUSED ENGINE DAMAGE AND THAT THIS HAS BEEN THE PROBLEM ALL ALONG.THE FLOOD FORD REPRESENTATIVE, TOLD ME NOT TO WORRY, BECAUSE THE POWER TRAIN IS COVERED UNDER FORDS 5 YEAR 60,000 MILE POWER TRAIN WARRANTY. I HAD ONLY HAD THE TRUCK 4 YEARS 2 MONTHS AND THE MILLAGE IS ONLY 44,100. WELL,ACCORDING TO FLOOD FORD, FORD KEPT INSTRUCTING THEM DAILY TO DISMANTLE MORE AND MORE OF THE ENGINE AN SEND THEM PHOTOGRAPGH OF IT DISMANTLED. FORDS LAST REQUEST, WAS FOR THE DEALER TO REMOVE THE OIL PAN. TO DO THIS FLOOD FORD REMOVED THE ENTIRE NOSE OF MY TRUCK AND REMOVED THE ENTIRE ENGINE FROM THE TRUCK. LAST WEEK, FORD DECIDES TO SEND THEIR COMPANY REPRESENTATIVE OUT TO VIEW THE DISMANTLED ENGINE.GUESS WHAT? THE FORD REPRESENTATIVE WANTED MY OIL AND FILTER CHANGE RECEIPTS. SO HE COULD DOCUMENT I MAINTAINED THE ENGINE ACCORDING TO THE FORD WARRANTY CRITERIA, WHICH IS EVERY 5,000 MILES OR 5 MONTHS. WITHIN A DAY OR TWO I WAS ABLE TO GET MY RECEIPTS TOGETHER. MY OIL CHANGE RECEIPTS, CLEARLY DOCUMENT THAT I CHANGED THE OIL AND FILTER EVERY 4,1000 OR 3 MONTHS. FORD REJECTED MY CLAIM FOR A NEW ENGINE SAYING LACK OF MAINTENCE. THIS IS TOTAL B.S. I GAVE THEM THE DOCUMENTATION THEY ASKED FOR AND THEY STILL DENIED MY CLAIM. I CONTACTED FORD A NUMBER OF TIMES AND WAS TOLD,SORRY ONCE A DECISION IS MADE THERE IS NO CHANGING IT AND.THERE IS NO REPRESENTATVE TO SPEAK TO AND ALL YOU GET IS A CALL CENTER IN CENTRAL FLORIDA. MY TRUCK IS MINUS AN ENGINE, WHICH IS IN A THOUSAND PIECES AND MINUS A NOSE AND NEITHER FORD MOTOR COMPANY OR FLOOD FORD WANT TO REPAIR IT UNDER WARRANTY. REMEMBER, I DROVE THIS TRUCK TO FLOOD FORD WITH A SLIGHT SKIP, NOW FLOOD FORD TELLS ME THAT EVEN IF THEY PUT THE TRUCK TOGETHER IT WILL NO RUN BECAUSE WHEN THEY DISMANTLED THE ENGINE SOME OF THE PARTS BROKE. I AM IN THE PROCESS HAVING AN ATTORNEY BRING LITIGATION AGAINST BOTH FLOOD FORD AND FORD MOTOR COMPANY. KEEP IN MIND I HAVE PRCHASED 23 NEW FORD VEHICALS SINCE 1993. ALL I CAN SAY IS, DO NOT BUY A FORD PRODUCT. | |
| Fili Esparza | 2/13/11 |
| This morning on my way to breakfast i rolled my window down and it made a loud noise and then the window went crashing down.It didn't break but it does not go back up.I see now im not the only one that this has happened to but i don't understand why FORD has not made a Recall.This problem could be a serious life or death situation when driving on the interstate or while going on a road trip if it happens what do u do?Because you can get your personal stuff inside STOLEN or WORSE...your truck stolen!!!Something needs to be done.So Im writhing to you (FORD) please help me I dont want to call National Highway and Traffic Safety Administration because it really has to be a Recall on this problem.It just is not safe. Im taking my truck to the ford Dealer at Norco Cailfornia tomorrow.My ford is a 04 an it olny has 13000 miles on it. There no more Warranty but I dont feel I should pay.Im a BIG FORD guy I have bought six FORD"s. Fili Esparza 4056 Jones ave Riverside CA 92505 (Fili8899@charter,net) | |
| THOMAS CARTER | 2/14/11 |
| I WILL BE HEARD. MY TRUCK CAUGHT ON FIRE DUE TO THE SPEED CONTROL SWITCH AND POCATELLO FORD HUNG UP ON ME. | |
| Barbi Squires | 2/15/11 |
| To All The Diehard Ford Lovers: Remember to never die/pass away and leave your ford / ford motor credit own vechicle for your parents or love one to deal with. As most of you know my beautiful son John (JT) recently passed away, however he left his truck, co-own with ford motors . I have been trying to hold on to his truck if for no other reason then it might just hold clue's to what really happen to my son , the 5 hours before he past. I have been with in contact with FORD a number of times now, just to keep them infomed of what was going on with John's case. Well today Melissa from FORD contacted me, she wanted to know if I intended to payoff John's truck. (10k plus) balance due. I explain the my son never expected to pass away at only 26 years old, so he did not have life insurance. And at this time after the cost of my son's funeral I did have (10k plus) to pay his truck off. This B---- from FORD , then stated " Well as his mother , I would have thought you would have LOVED your son more, and done what ever you could to keep his vechicle. " After catching my breath I let her know that I LOVED my wonderful son more than life itself, and if there were anyway possible I'd like to try and make an offer with FORD to buy his truck, however I could not do 10k plus. Melissa from Ford then let me know that FORD would not take less than the balanced owed, she also said " Don't your own a home, if your son meant so much why don't you see about get a loan from your home mortgage company." I told hear that bank loans are hard to get in today's economy. I told her understood that FORD would only sell his truck at an auction any how, so why not allow me to try and buy it. She said I could for his balanced owed. Again I explained that was not possible. She finish our conversation with " Well I guess I request the truck be picked up and we'll take it to auction and sell it for what it brings and then come after your son estate for the balance due. " I said what flippin estate. He was 26 and was in school, he has no estate. Before hanging up on me she said " Well thank God, your son is gone. I'd hate to think of how he'd feel seeing how little his so call mother really cared for him or his memory. After hanging my phone up I got on my computer and looked up the corp. office for FORD. to make a complaint Only to find that I am not alone in the heartless treatment from FORD. You are all welcome to check it out for yourself @ http://ecorporateoffices.com/FordMotorCompany-1707 . I will never BUY a FORD and will let everyone I know how they treat customers and family. Just needed to vent . Thanks to All that have kept us in your prayers . Barbi @ Jthomas37@rocketmail.com . | |
| BRENDA Furr | 2/18/11 |
| My husband and I went to Darcars ford in Lanham md. We brought a ford excape.We've only had it a couple of weeks.So I can't comment on the vehicle yet. But the customer service there is the best I have ever seen. Everyone from our saleman Kwami to the sales manager Mr.Kamberi was the best.There was so many others I can't name them all.We went to a seminar the other night there.And the mechanic Mark did a excellent job explaining everything about our vehicle.We went to other dealership's other then ford.They really don't take the time with you.If they do make a sale that's it.They could careless if they see you again. But I really think anyone who wants to buy a car .Please go there first check them out. You will be so glad you did! | |
| | 2/18/11 |
| I would give them a negative 10 if I could!!! My car engine light came on in late January, then on February 1st, as I was driving my son to school, the car went into, what my mechanic called, a "limp in" mode. I had very VERY low acceleration... it took about 10 minutes to get it up to 35 MPH. I took my car to my mechanic (Goddard Auto) that day as my son thought it needed a tune up, and to date, I had not had a tune up yet. My son followed me to Goddard Auto, and I was scared to death driving that car... once there Doug started to do the tune up and realized that there was oil in the spark plug well. He checked and there was an extended warranty for this EXACT problem. A letter was written by Allen Ligon, the Director of Service Engineering Operations SUBJECT: Customer Satisfaction Program 07M07 where he describes the EXACT thing my car was doing as well as the oil in the sparkplug well. In this letter, he defines the program terms of the warranty as: “This program extends the warranty coverage of the ignition coils and engine valve cover gaskets to 10 years of service from the warranty start date of the vehicle or 100,000 miles, whichever occurs first. For vehicles that have accumulated more than 100,000 miles, coverage will last until December 31, 2007. Coverage is automatically transferred to subsequent owners. “ My car was run through their OASIS program and found to have the defective valve cover gasket he speaks of and should be eligible for coverage under this warranty. At first They told me it would be covered then the "service manager" called me and told me that it was not covered as the program "expired" I explained that my car only had about 52,000 miles on it and was a 2003, it was still well within the limits of the warranty. He said he would look into it. He later called me back and apologized multiple times saying that it WOULD be covered (this was on Monday, Feb 14) then he called me AGAIN on Tuesday, Feb 15th and said it was NOT covered because my coil didn't "short out." Now, according to the letter sent to the dealers concerning this problem, Mr. Ligon says.... "Some of the affected vehicles may experience an engine misfire condition predominantly due to internal breakdown in the coil and lack of adhesion between the epoxy and the coil housing material. These issues may cause the coil to operate at an insufficient voltage level, resulting in ignition coil misfires. In addition, on some of these vehicles, the valve cover gaskets may allow engine oil to enter the spark plug well and cause degradation of the ignition coil boot, resulting in ignition coil misfire. Drivability symptoms associated with an ignition coil misfire include rough running engine, surge or hesitation on acceleration, and/or illumination of the check engine light." Note he says, "SOME (SIC)of the affected vehicles MAY (SIC)experience an engine misfire condition predominantly due to internal breakdown in the coil and lack of adhesion..." and…. "In addition, on SOME (SIC) of these vehicles, the valve cover gaskets may allow engine oil to enter the spark plug well and cause degradation of the ignition coil boot, resulting in IGNITION COIL MISFIRE (SIC)." Nowhere does it say that the coil MUST short out in order for the warranty to hold.... Likewise.... Mr. Ligon goes on to say... "If ANY (SIC) of the above mentioned drivability issues are reported on an affected vehicle, dealers are to identify any engine cylinder that is misfiring and perform an ignition coil stress test on the affected cylinders. IF (SIC) the coil fails the stress test, dealers are to replace the ignition coil and ASSOCIATED SPARK PLUG (SIC). If ANY (SIC) coil boot is contaminated with engine oil, (mine did on the second cylinder) dealers are to contact the Special Service Support Center for prior approval to replace the contaminated ignition coil boot, the ASSOCIATED SPARK PLUG (SIC) and install a new valve cover gasket set. This service will be performed on affected vehicles at no charge to the vehicle owner." Please note in this paragraph that the "associated spark plug" is mentioned TWICE pointing out that Mr. Ligon did not mean for these two events to be mutually inclusive, but rather mutually EXCLUSIVE as separate events to be dealt with SEPERATELY!!! Upon pointing this out to the "Customer Satisfaction" division, they have now changed the reason for denying this repair to the fact that I had a TUNE UP done to my car by my mechanic who not a "Ford authorized" mechanic, even though he is FULLY licensed mechanic in the State of Michigan. I contend that Ford should NOT be allowed to dictate whom I take my car for routine maintenance such as tune ups and oil changes. Further, they are attempting to say that my mechanic "worked on" the car, even though my mechanic DIRECTLY spoke to the managers at Taylor Ford and TOLD them that all he did was do a "full tune up" which brought the car out of "limp mode" and allowed me to safely traverse Telegraph Road and get the car to the dealership to repair the leak caused by the faulty gasket installed at the Wixom plant when the car was originally built. Also, BEFORE my mechanic did the tune up, as soon as he discovered the oil, he called Taylor Ford and spoke to a Ford representative to see what would be covered under the warranty….and told that a tune up would NOT be covered under this extended warranty but never said ANYTHING about the warranty being VOIDED if he did the tune up. Ford is trying to take advantage of me because I am a stupid woman and my husband passed away and isn't here to deal with this repair issue.... he purchased this car for me.... and the car was in his name but passed to me on his death... Please note Mr. Ligon specifically mentions that "Coverage is automatically transferred to subsequent owners." in his warranty bulletin. PLEASE, PLEASE can you help me with this issue?? I am a widow with three children and was laid off in July of 2010. I can NOT afford this repair and my husband purchased this car fully believing that Ford would stand behind their products, to the contrary, they seem to be changing their story at every turn to get out of paying for the repair of a faulty part THEY put in my car. Ford takes advantage of people.... buy a GM. Nancy Joyner-Lutz | |
| Gregory | 2/20/11 |
| America's top 15 luxury cars and not one Lincoln or Ford, no surprise there! See the December, 2010 article at: http://autos.aol.com/gallery/best-selling-luxury-cars?icid=main%7Chtmlws-main-w%7Cdl10%7Csec3_lnk3%7C201978 I grew up in a family that purchased new Lincolns and Mercurys every year. In the 60's and 70's they manufactured some great vehicles with terrific trunk space, 460 engines and rather decent styling. I remember the cabins of the Lincoln and Mercury as being very quiet to outside noises, and I remember a smooth, (almost floating) ride. Those days are long gone with Ford and Lincoln! Test drive a new Buick or Cadillac, once you feel the ride and the incredibly quiet cabin, never would you consider a Ford or Lincoln! Luxury is all about convenience, quiet and ride, obviously why you don't see a Ford or Lincoln in America's top 15. | |
| Kathy Wheeler | 2/17/11 |
| Purchased a Ford Focus in 2008. Fairly maintenance free, but when I took the car to a Ford Dealer in Brooklyn Park, MN about a squeak on the underside (3 times) I was told they couldn't hear it. After the 3rd complaint, I took it to a local mechanic in Mound, MN and they found the problem in 3 minutes flat. Apparently, the emergency break line was rubbing against something under the car so the mechanic simply put a tie strip on it. Eventually it broke, so I am back to the squeak again. Most recently, the manual side mirror control panel (inside) has broken off and is hanging down. Obviously this is a defective part, but the dealer refuses to replace it as the car is no longer under warranty. I believe if a part is defective, Ford should stand behind it. I just feel it is ridiculous that a car that is only 3 years old should have to be pieced together. Thank's Ford for your concern. | |
| Charlotte Yancey | 2/10/11 |
| My husband and I purchased a 2011 Ford Escape Limited approximately 2 weeks ago, and for the first 11 days were very pleased with the car and the dealership. This is our second Ford Escape purchased from this South Carolina dealership. After having driven the car less than 600 miles we got in the car one morning to find that the left rear tire was flat. We found out quickly that the jack that was included with the car was not adequate to jack the car high enough to get the tire off and replace with the spare. Roadside assistance had to return to their shop for another jack. We changed the tire and drove to the dealership. They first said that we would have to pay for a new tire and labor, about $240.00. Needless to say we refused that "offer to help" and spoke to the service manager who said we would have to pay "only" $130.00 plus labor. We did pay this and also had nitrogen put in the tires for safety. This experience has left us with a very poor view of Ford customer service. We believe that the tire should have been replaced at no cost to us. We also question why we were given such a high price to begin with. We thought we were valued customers; therefore, We believe we should have been offered the best possible deal to start with. We gave spoken to several people who live in our close knit community about this situation and many are as shocked as we are. We look forward to hearing from someone soon. Monte and Charlotte Yancey 4369 Erie Drive Little River, SC 29566 Phone 843-399-6914 | |
| jo | 2/4/11 |
| your drive shaft on ford trucks suck and are very expensive to fix ....they were not made well and so everyone is going to have to replace them..what a scam, good for the tow truck companies and dealerships....bad for the customer..just sayin' | |
| Jillian M. Katrina M. | 2/5/11 |
| 2011 Ford Edge... nearly equipped like you were promised. But hey, you should be happy we allowed you to have one at all!!! Well, I guess it's true! These days it seems there is no such thing as an honest car dealer. BOBBY JONES FORD (Lincoln Mercury) in AUGUSTA, Georgia is the worst. They will say anything to make you trust them, say anything to make a sale... but they do not have to tell you the truth. It is not just "BUYER BEWARE"... it is "BUYER RUN AWAY" !!! It appears the salesman is legally allowed to mislead, make false claims, offer things that are not available, pretend there are items included which are not, sell you a brand new car with 1,000 miles on it and call it new, and hurry you to sign and then tell you afterward that you had the chance to read the sticker and it is your own fault for believing a statement made by their salesman. BOBBY JONES FORD of AUGUSTA has just these kind of salesmen and they have the backing of the dealership manager, JEFF BROADWATER, to tell you anything to get the deal. Yes, imagine believing you are purchasing a vehicle with all the items you want on it. They don't have one in stock in that color, but they can get one for you from another dealership in GA. in 2-3 days. It's $1,000 cheaper than the one you have test-driven here and it is essentially the exact same vehicle as this one here. OH, just 2 things different. It has the less valuable painted rims and it has no blind spot indicator. These are the ONLY differences says the salesman. He promises and points out on the sticker that these are the only differences. And the car will be driven from another dealer in GA. so there will be a couple of extra miles on it, but that's okay... we will just add more miles to your warranty. He even gives the example, that if it comes in with 250 miles on it, we will just UP your warranty to 36,250 miles. When the car comes in to be picked up, it has 1,000 miles on it. Has Georgia gotten larger? WOW, I didn't know. The salesman says, I NEVER said that! HUH? Oh and there is no Navigator Package on this car... huh? Well, you obviously didn't pay for that, says the manager. The manager, JEFF BROADWATER, said we should have been more careful and read and compared the two stickers against each other. I told him the salesman, BO STARKE had made a statement that the ONLY differences in the two vehicles were the 2 items pointed out at the beginnning. The manager said too bad, should have read more carefully and Jeff Broadwater did not care that his salesman told us something that was not true. It was our responsibility to interpret and SEE the difference for ourselves before signing for the car. Legally, he has a good point. Morally, he is bankrupt. Legally, we can do nothing. He said it was our tough luck and I believe it is... But I will promise you, JEFF BROADWATER, and salesman BO STARKE, that you will not be forgotten. Nor will I stop HERE to let everyone know what an amazing trick you pulled. I know you do not need our business... YOU are a huge corporation. You do not need loyalty and you do not go the extra mile for your repeat customers. From now on, we will buy SLIGHTLY USED CARS from someone else. Anyone else but BOBBY JONES FORD of AUGUSTA, Ga. | |
| Lynn Smith | 2/6/11 |
| Good evening: I own a 1995 Ford Mustang and I currently drive an Explorer, I have seen your commercials on your Electric cars, and I have an ideal on improving your electric car without ever having to plug it into a electric socket and running up consumers electric bill. The vehicle will travel from New York to California witout having to stop and refuel or recharge, also it is safe for the economy. I Love Ford Vehicles and I want to offer this to your company. If you are interested in my idea please feel free to give me a call at 706-289-6609. Thank you. | |
| Ellis Stevens | 2/8/11 |
| I worked for Ford Motor Company for 34 years and three (3) months. I am in search of Ford Motor Company Re-location department and the person in charge. I feel that I as a full-time realtor and the company I work for, Russell Real Estate Service can offer Ford workers who are transfering to the area in north-east Ohio better service than they are now getting. All I need is the name of the person in charge and his or her phone number or e-mail address. Thank you ellis Stevens ellisstevenssr@oh.rr.com 440-221-6438 | |
| David Falzarano | 2/8/11 |
| While Ford has some tried and true vehicles that the public loves I.E. The Mustang and Ford Trucks in general; my question is why doesn't Ford or any other domestic Car Manufacture design cars that look like the new Hyudai Sonata 2011 and the Kia Optima 2011. These cars are well made and sport that "Euro Design" great styling and inovation. What is wrong with the Domestic Car Companies Design teams. Lake of imagination is how I see it. Camaro's and Chargers and Mustangs that resemble their 1970's models. The Buick Lacross is the first atempt to build a Lexus E350 design and it does look pretty good for a first attempt. Bold Euro Designs are what I'd like to see. Come on Detroit, you are capable of better designs- or are you? | |
| Fred Prince | 2/9/11 |
| I have been a Ford Man for over 60 years and love my current Pickup, which is now 23 years old and looks, runs, and drives like new. BUT IF I WERE IN THE MARKET FOR A NEW VEHICLE, IT WOULD NOT BE A FORD, BECAUSE YOUR CURRENT JERK, YOU HAVE PROMOTING FORD IS DOING MORE DAMAGE THAN GOOD. HE IS TRYING MORE TO IMPRESS THE WOMEN WITH HIMSELF THAN TO SELL THE PRODUCT | |
| Charles Hunger | 1/29/11 |
| I just bought an 08 Ford Escape Hybrid and got it home and the back tail light is out. How can some sell a call for $23,000 and knowing that a tail light is out? | |
| Sandra McGuire | 1/20/11 |
| I bought a Ford Explorer (2002) in April of 2001. I was one of the first to drive this vehicle. Most of the publc had not even seen this new model as it has just came out. I also worked for Ford Motor Company and have since retired. I had a downfall and was advised to file a chapter 13.When I bought the car I had a payroll deduct. That car should have been paid for in 2006. Due to the economy I fell behind in my house my house payment also. But when I bought the car the list price was 33,ooo dollars and I got messed out of my A-plan, because they gave me a high interest rate that ate up my A-Plan. I have since had my bankruptcy dismissed and now Ford Credit wants me to pay 10,000 dollars for the car. I have already paid at least 30,00 on the car. Ford Credit offered to settle with me for 7000 dollars. I do not have money right now, and I want to keep my car, but I have to catch up on my mortgage. I was wondering if Ford could give me a break since I worked there for 30 years and purchased several other vehicles from Ford and so has my family and friends thru the Friends and Family Employee program. I would also like to know if maybe the union could help me. I want and need to keep my vehicle. | |
| | 1/21/11 |
| My 2008 Ford Fusion has developed upholstery problems around the air bag and passenger door after only two years!!! Fords response? Sorry, pal, you got over 36,000 miles on it, we ain't fixing it, though everyone agrees the only cause is shoddy construction in the manufacturing process! So much for a committment to quality or service. This is pathetic customer treatment. | |
| Mark crowder | 1/22/11 |
| To whom it may concern I am an owner of a ford expedition limited For the safety for my family and ever since I Had the car I had nothing but problems and If that's not bad enough I've been being harrassed Bye ford credit for the little money I owe when I also had to pay half the cost of a tranny when The incompetent mechanics at ford service put in A bad cadilidic coverter which screwed up the Tranny in the first place not only have I had the car For four years of problems I would never get or recommend Ford again and I will pass my story on Mark crowder 347 628 1694 | |
| TJ Williams | 1/24/11 |
| I purchased a 2008 6.4l powerstroke with 46k miles now,i have 101k an the truck is a joke it has to sit in my garage most of the time leaking fluid . Ive called ford but they want bck it up in anyway . I advise anyony not to buy another ford product the truck is junk. The body an ect very nice . Ive put three intercoolers n an serveral hose on motor . The regen systems smokes very bad an truck runs terriable while in process . All in doubt if sumone is stupid enuf to by another powerhoke go on but you are wasting money get a duramax r cummins for futher info you can email me a@tjmr.williams@gmail.com | |
| Kevin | 1/24/11 |
| '07 f150 63000 miles just had catastrophic transmission failure. 3300 dollars? really?? | |
| David Pinar | 1/25/11 |
| I have been a big Ford supporter since you were the only American car company to stand on your own two feet, and opt not to borrow money from American tax payers. That said I am having a hard time understanding why it is taking a month to get a power stering hose replaced on my Ford Fusion. If you really expect this car to out shine Toyota you had better improve your replacement parts availability, a month to rplace a hose is just not acceptable. | |
| Sally Albert | 1/28/11 |
| I was having problems with my 2007 Ford Focus vibrating. I only have 22k miles on the car and the first year I had to replace the battery. The 2nd year, I had to replace all four tires. I took the car into El Cajon Ford in El Cajon, California to have it diagnosed and fixed. I was told by Christine - a service tech - that a plastic cover (which they tried to charge me $232.00) was Ford's fix over the motor mount. When I asked if this would fix the problem, I was told it will be as good as it gets. I asked if the motor mount needed to be replaced and was told no. I then spoke to DON HORN the manager and was told ALL FOUR CYLINDER CARS VIBRATE AND THERE WAS NOTHING HE COULD DO FOR ME. They waived the fee (whoopee) and I left. Two days later the car was worse. I called and Don Horn told me it wasn't because of something they did, because they didn't do anything. I told him I know that is why the car still vibrates. I then took it to Drew Ford (took an hour off work losing pay) and they replaced the motor mounts. I called Ford Corporate office and spoke to a Mark at 866-631-3788 ex 7716 and explained the problem I have with the car (thinking FORD WOULD STAND BEHIND THEIR PRODUCT) AND HE PRETTY MUCH TOLD ME THERE IS NOTHING HE CAN DO. He will call the dealership and let them know I complained. Meanwhile I am out the pay I had to take off work and the $108 fee I had to pay to have the motor mounts replaced on a car that only has 22K miles on it. Needless to say, I am not happy with Ford nor will I ever buy or recommend Ford to anyone. | |
| LJae | 1/26/11 |
| I wish I had read this forum before buying my Ford Escape. At 122,000 miles my tranny blew! That is going to cost me $3690.00!!! I'm over 60 yrs old and I'm trying to borrow money from everyone I know to get this fixed. I was always a Chevy person. But I liked the design of this car and their trucks are so tough I thought it would be a good car. Well, I'm learning what FORD stands for Fix Or Repair Daily is what I was always told and now I believe it! Never buying a ford again nor am I recommending a Ford. PS: My tranny is costing the same as a Chevy Tahoe automatic!!! That is a huge tranny and mine costs the same and mine is for a stick shift which should also be cheaper! | |
| janet ulch | 1/26/11 |
| I have a 2000 windstar, it has been at brondes ford in toledo ohio since oct 2010, due to the axle recall, it is the second recall on it in ayear. we have not heard anything, at all what ford plans to do, about it. at this point we don;t even know about trusting it for safety, after having two recalls in a row on it. but we do need a answer as to what ford is going to do, fix it or buy it back ,as the letter said. my e-mail is janet.ulch @ toast.net , our phone numbers are 419-464211 or 419-245-0247. thank you for your help in this matter. Sincerely Janet Ulch | |
| CINDY LORENZ | 1/3/11 |
| HOW DO YOU GET IN TOUCH WITH THE FORD CORPORATE OFFICES? #313--939-9928 THERE WAS A RE-CALL ON THE RADIATOR AND MCKENSEE FORD IN HILLSBORO OREGON REPLACED IT. AND PUT IN A NEW ONE 2 MONTHS AGO AND NOW IT LEAKS AND IT IS NOT COVERD. I NEED SOMEBODY TO EXPLAIN THIS FOR FORD SHOULD STAND BEHIND IT. CINDY LORENZ 503-820-1236 | |
| Mark | 1/4/11 |
| I have a 07 ford f 150 extended cab. I just had a problem with my driveshaft. It is a 2 piece shaft with a center support bearing. I had just found out that there is no way to fix it. The drive shaft is not serviceable. The new driveshaft is 975 from the dealership. Who ever came up with this idea is a real asshole. I dont have the money in this economy to spend on this kind of repair. A local driveshaft shop is gonna build me a replacement that will be serviceable for 500.I never saw something so stupid in my life. | |
| Darlene | 1/6/11 |
| Just wanted to tell you that I believe my 2004 Ford Explorer, (and the good Lord), saved my life. Three weeks ago I was T-boned by a young girl, traveling at a high speed, through an intersection, in a Firebird. My beloved Explorer was totaled, and while I had a mild concussion and some neck injury, I'm alive. My side air bags worked just like they were supposed to, and the sturdy construction kept my door from caving in on me. I was hit on my side by the way. Just a few days before, we had a winter storm with a ton of snow. I live off a gravel road, in a rural area and have to have 4WD to get in and out. On the morning of the snow, my Explorer came out like it was nothing. The only thing I passed for quite a way was another Explorer. My husband drives a 4WD Ford Edge and he loves it. I'm looking for andther Explorer or maybe an Expedition.......I just can't tell you how grateful I am and how much I miss my vehicle. I would highly recommend the Ford line of trucks and SUV's. Thanks again. | |
| mike | 1/9/11 |
| I was a Ford person through and trough intill now i would not buy another ford. One problem after another I own 3 ford diesel trucks with the 6.0 motor nothing but problems.I have replaced the heads on each truck.Trucks all have under 60k.The most recent problem is the fuel tanks are delaminating costing over $ 2300 to fix which i hear is a common problem and ford blames it on the fuel.How is it you have the same problem with each vehical yet FORD will not recall this issue? | |
| paul cavelti | 1/9/11 |
| i own a 1997 ford ranger but i had it for six years i had to repair almost ever thing on it i found out from puyllup transmions and larrys classies quetdy that the brake and trainey lock up with the master clyiner, power boster it slip gears in the trainey amco found that out in puyllup if there a warenty for the 1997 ford ranger model please let ever one no about it. | |
| Megan Rupp | 1/10/11 |
| As a lifelong customer of Ford I have experienced nothing but quality service from its employees. I have had the same car since its introduction to the market in 2005 and have not had a single issue with it. In October 2010 my husband and I relocated to San Antonio, Texas because of orders from the United States Navy. We took my 2005 Focus to a Red McCombs Ford location for the simple task of repairing the power outlet on the dashboard. This is where our problems began. With the chewed bubble gum stuck to the roof of my car and a few other delays it took to accomplish this task my husband noticed the air-conditioning not working properly immediately after. The location of airflow ended up being controlled by the temperature gauge and the temperature was controlled by the airflow location gauge. We returned to Red McCombs the following morning to have it serviced. It took nearly two hours to attempt to fix this issue and while getting into my Focus I noticed I was not receiving any cold air, only hot. The shop foreman was called over to fix the issue with success and we returned to our home. On New Year’s Eve we noticed there was no airflow in the vents on the dashboard, only around the feet. Convinced it had something to do with the previous visit to Red McCombs Ford I sought out another Ford dealership. Upon inspection of my Focus at Gillespie Ford the associate informs me a cable in my dashboard is the issue. I inform him of the events that took place at the Red McCombs location and how my car has been in pristine condition up until our move to San Antonio, he tells me there is no way. I write this letter while my car is sitting in the shop at Gillespie Ford until five o’clock this evening, a total of ten hours being in the auto repair center and a $1,200 bill. My family are all loyal Ford customers, owning at least one Ford vehicle for nearly twenty-five years and never using outside services for our vehicles. I am second guessing my decision to go with another Ford vehicle in the future with service such as this. I am a full-time college student and a spouse of a 3rd class Hospital Corpsman, it is safe to say my husband and I do not have money to toss around. I write this letter in hopes of my issues being resolved with your help in the form of a refund or complimentary services. I have nothing but kind words for your employees but in the past three months I am considering taking my business elsewhere. I look forward to hearing your reply soon. | |
| tim luney | 1/11/11 |
| i need to contact some one about a walk for life , i wil explain when you contact me , it is very important i talk to you , for your help , i walk for a very sick woman and for my health too 7047209559 7708961167 | |
| Randy | 12/28/10 |
| I previously owned a 2003 F350 and it was a 6.0 and unlike most, I was pleased with the truck and its perfomance. When it came time to purchase a new truck, I had no doubt that I would stick with a Ford. I purchased a 2008 F350 with 34K miles on it and it looked like a brand new truck. I used it through the months of summer and was very pleased with everything and bragged to all my friends how well a Ford is. With in the last week, I have been stranded two times as my truck read a code stating Stop Safely Now on the dash and gives you only minutes to get to the side of the road and you lose all power. After coming to a complete stop the truck shuts off and will not start or even attempt to crank. How dangerous. The first time this happened I called my wife, then a tow truck and had it towed to our home, as our garage counldn't get to it for a week. After the tow truck driver brought it to our house, he ask what was wrong as it started and drove just fine for him. I thought there must be a short or a problem with the theft device or something to that nature. It seemed to be working ok and I continued to drive it and it done it again. My father in law and I left it and went back a hour later to have it to start and run fine again. I ask several people at the Ford dealership and no one could understand the problem. I then found out about the inter-net and the huge amount of people having the same problem. I want to know why this is continuing to happen and why there hasn't been a recall, as this is a very very dangerous situation. Anyone that purchases this type of truck usually does a lot of pulling or hauling and we do as well with horses no less. I am very un happy with this situation with this truck and unless Ford does something to remedy this situation with these trucks, I seriously will have to change my brand of trucks and tell everyone that thinks about buying a Ford our story and steer them away from a Ford. Please contact your Ford dealership or contact the Ford Corporate Offices at 313-322-3000 and ask them what they intend to do about this matter. Seriously concerned, Randy | |
| Tina | 12/26/10 |
| I see I'm not the only one disappoint in Ford. I want to share my story with anyone who owns a Ford truck. My husband brought his F-250 to Larson Ford in Lakewood NJ to get fix and two guys stole his truck off there lot within 30 seconds, while the employees watched we were not notified till the next day. There attitude was let the insurance handle it. They lied (3 different story's)to the detectives handling the case. They have not done nothing to replace the truck, after 2 1/2wks we had to go else where. They never reported it to there ins. co,. They said they tried to reach us which wasn't true, they treated us as if we were young teenagers willing to buy any bullshit story he was dishing out. When we called his bluff he just repeat to us "I understand". I don't think Ford understands, when they are going home to there big house and cozy family and I'm loosing money everyday. If I don't have a truck we don't make money and in this economy everyday counts. This is my husbands work truck this is how we make money with out there is no money. They didn't want to give us a rental,so I had to hire an attorney. After speaking to a detective in another state, I was told ALL the Ford F150s, F250s, and F350s are very easy to steal and Ford knows this. They didn't send out a recall because its not a liable to them. They just make make more money when you come in to purchase a new one with your ins. ck. The detective had several stolen in there area and some found from other states, so they setup a video tape to see how this is being done, and sure enough within 30 seconds its gone. I DON'T UNDERSTAND HOW Ford IS NOT LIABLE FOR THIS. Now I have a truck that my husband IS NOT HAPPY WITH and lucky us we now have truck payments which put us in a bad financial situation, do you really think FORD understands or really gives a SHIT! | |
| | 12/24/10 |
| dear sir i see ford is still making junck cars and trucks. my daughter has finnished collage and landed a hi paying job and needed a car, she drove the america made cars and after seeing so maney new america cars on honda and toyota lots she bought a toyota camery. i told her she just bought the best car ever made | |
| Brenda | 12/24/10 |
| I am so dissatisfied with Ford Motor Company!!! After being a loyal Ford owner for many years, following in my fathers footsteps, I will no longer be faithful. I own a 2002 Ford windstar, which makes it 8 years old. I have had to have the brakes replaced 4 times, gotten several recall notices for various things, my engine light has came on several times to which I have had major repairs done. Just last week I paid over $600 for repairs only to have the light come on again. I just received another recall notice regarding the rear axel. Now this is a car I drive with my 2 small children. I will be getting rid of this and will be going with a different make. I WILL NEVER DEAL WITH FORD MOTOR COMPANY AGAIN!!!!! | |
| JUDITH PILLOW | 12/24/10 |
| I JUST WANTED TO TELL YOU THAT I HAVEN'T HAD A GOOD FEELING ABOUT FORD PRODUCTS BECAUSE OF MY OWNERSHIP SEVERAL YEARS AGO (25 YEARS AGO) WOW! I DON'T KNOW THE NAME OF THE GENTLEMEN ADVERTISING ALL THE NEW FORDS ON TV BUT I CAN TELL YOU THAT HE IS GREAT. I AM THINKING ABOUT A FORD FIESTA NOW BECAUSE I PRIMARILY DRIVE LOCALLY BUT YOU DID NOT TAKE GOVERNMENT MONIES TO BAIL YOU OUT AND I CAN TRULY APPRECIATE THAT. OUR FAMILY HAS HAD A ROUGH COUPLE OF YEARS BUT IT LOOKS LIKE A FORD PRODUCT IS IN OUR FUTURE. YOU HAVE A PERFECT SPOKESPERSON FOR SELLING FORD VEHICLES. THANK YOU. PENNSYLVANIA THANKS YOU. | |
| Sharon Leibensperger | 12/23/10 |
| I am so disappointed in my purchase of my 2004 FORD EXPLOYER, I want to trade it in as soon as I have an opportunity. I am paying a $21,000 loan for this vehicle. I was driving it the 2nd day after purchase it would not move when I applied the gas pedal and then all of a sudden it would zoooooom off. Scarey, I called the dealer and he informed it is a common complaint in the 2003 and 2004 Ford Explorers. "I MUST JUST GET USE TO IT" It is now three months later and "I AM NOT USE TO IT" It is dangerous, especially when I am picking up my grand children at school and waiting in the "parent pick up parking line" I must be extremely careful and very slowly depress the gas pedal so I do not run into the person in front of me. I am very dissapointed FORD HAS NOT RECALLED THIS VEHICLE. I thought at times it seems to want to stop! I have attached (if this is possible) my complaint to PEN DOT. Please FORD OFFICIALS, DO YOU HAVE CHILDREN OR GRAND CHILDREN? Please investigate--this is very dangerous. I can say I "HATE" this vehicle and cannot wait to trade it in. I personally never owned a FORD product and I do not want to own another one. | |
| scott palmer | 12/21/10 |
| i bought a 2002 lightning supposed to have been a 60000 mile one owner truck never wrecked or driven hard later found out it had been wrecked now motor is rattling cant get anything done what does a person do | |
| cheyenne gilliam | 12/3/10 |
| I am deeply distressed over the 2000 explorer !!!!! I had previously owned a 1994 explorer & LOVED IT !!!!!!!!!!! My distress is due to the fact Ford put a transmission in the large explorer that belongs in a 4 cylinder vehicle !!!!!!!!!!!! OMG !!!!!!!! I cannot begin to tell you how upset I have been and the GREAT expense this has been !!!!!!!! In short due to all the transmissions & transfer case that has been replaced multiple times just this year I have not had a car to drive since JULY !!!!!!!!!!!!! I am so upset & disappointed in FORD !!!!!!!!!!!!!! I truly had loved deeply my 1994 model !!!!!!!!! Now this !!!!!!!!!!!! I can't afford this & now have nothing to drive !!!!!!!!!! I'm at everyone else's kindnesses to give me a ride !!!!!!!!!! This is so unacceptable !!!!!!!!!!!! | |
| Sonya | 12/7/10 |
| I AM FIRIOUS WITH FORD!!! My husband and I bought a Ford F250 almost two years ago. From the get go we had problems... the radio shut off for no reason, the transmission fluid leaked, dash board was falling apart, etc... So, we decided to trade the vehicle in for a Chevy. I contacted ford credit to inform them the truck was no longer in my possession and they should be getting a pay off. A few days later, I received phone calls from ford credit asking for payment. So, my husband called them to inform the vehicle was traded in... they told my husband that they would give us a 30 day late notice on my credit report due to the truck payment had not been received. My husband then spoke with a supervisor... HE ACTED WORST THAN THE CUSTOMER SERVICE ASSOCIATE! I WILL NEVER AGAIN DEAL WITH THIS THEIVING COMPANY! It's not right and I want the "30 days late" removed from my credit report!! They may not have taken money from the government, but from my point of view... they steal from their customers! | |
| Asaf wolf | 12/8/10 |
| My name is Asaf wolf; I bought my car (Ford Fiesta 2011) at Ford Plantation on 08/07/10. I was told by Debbie Annunziata that by the following Monday I will get a call from someone named Linda to set up an appointment to install an alarm on my new car. She right away added that charge to the total loan charge.It has been almost seven weeks since I purchased my car and I still did not get an alarm. They keep on telling me different things every week: the person was sick, there was a delay in the shipment, there was a code that they needed to get with the new alarm, and last it was that they are still waiting on the shipment, but they don't know why it is delayed. Every time I was told by either Debbie or Denzel, the sales person they will call us back and I never did. This is a shame to such a big company like Ford, and I am not willing to accept this poor customer service and false information I was given. I contacted both the dealer and the costumer service and this is still pending. | |
| WAYNE VAUGHAN | 12/12/10 |
| HI MY NAME IS WAYNE VAUGHAN. I LIVE IN BOULDER CO I NEVER OWN A FOR CAR BE FOR I HAVE SOMETHING TO SAY TO THE MAKERS OF FORD. I HAVE A IDEA FOR THE FOR MAKERS. WEN THEY MAKE FORD CARS LIKE FOR ESCAPE AND OTHER FORD CARS THEY SHOULD PUT AIR VENTS IN THE BACK OF THE CENTER CONSUL WITH OWN CLIMATE CONTROL ON THE BACK OF THE CENTER CONSUL SO PEOPLE THAT SIT IN THE BACK CAN GET AIR TO NOT JUST THE FRONT PEOPLE THAT SIT IN THE FRONT OF A CAR. THE HONDA PILOTS THEY HAVE AIR VENTS AND OWN CLIMATE CONTROL IN THE BACK OF THE CENTER CONSUL I M SAY MAKERS OF FORD CARS SHOULD PUT AIR VENTS IN THE BACK OF THE CENTER CONSUL WITH OWN CLIMATE CONTROL SO THE PEOPLE THAT SIT IN THE BACK SEATS GET AIR. HERE IS MY E-MAIL ADDRESS BWAYNEV@EARTHLINK.NET FROM WAYNE PS YOU CAN E-MAIL ME BACK IF YOU WANT TO. | |
| Donna L. Beck | 12/14/10 |
| I have a 2003 Lincoln Ford Aviator that I bought 2 years ago and it had then 50,000 miles on it when I bought it. I also bought the 2 year extended warranty to go with it. It now has approx. 99,000 miles on it and the transmission has gone out and has been going out for a year. I was taking it in regularly for problems with the gear stick sticking and the truck jerking everytime I put it in drive or reverse from park. The mechanic would always tell me it is supposed to jerk when you change gears. He even went so far as to take me to his old truck and said, "my truck even jerks like that." I told him he has an old truck, but I still could not get them to look at my truck properly. He would jerk on my shifter and say it is supposed to do that. Now I am out of pocket again for parts and labor tha were covered by warranty. My Hub cap assembly line was a mess but the mechanics explained to me they could not find the problem until I bought new tires, brakes, and rotors. Again I was out of pocket for parts that were under warranty because they could not find the problem. I had to take my vehicle to Beechlers so they could find the problem. They immediatetly found the problem and told me it was warranted and that the dealership should reimburse me for the charges. It did not happen. The owner of Velde Lincoln Ford in Peoria told me to quit threatening to take him to court. My advice is to research any used and certified vehicle you buy from them and watch out for those mechanics that learn how to lie to you so that their company and reap all the benefits, your money!!! Know your dealership because most of them are crooks. | |
| Matt Middlemas | 12/9/10 |
| All I have to say is FORD SUCKS!!!!!!!!!!!!!!!!! Warning! Even if you are an honest customer of Ford, don't EVER expect them to help you out in a tough situation!!!! I will ride a tricycle before I EVER own another FORD!!!!! | |
| THIS IS A COMPLAINT LETTER!!!! | 12/2/10 |
Hello FORD, I just want to say how disappointed I am with trying to get my Daughter into a new lease or purchase of a new or used car at your dealership. My Friends, Father, Sisters, Aunts & Uncles have bought or leased a vehicle from Krug the last few years & some. My Daughter had leased a Mercury from Krug 3 years ago without missing a payment, As of today its time to turn it in, but she was denied a new lease with great a credit score. What's up with that? Does this mean you want to turn this Ford Family into a Toyota Family? Bye! | |
| Mark crowder | 11/28/10 |
| To whom it may concern, I bought a ford expedition limited for my family's safety and comfort. And all my family and I get is discomfort and no car for the holidays and harrassing twenty calls aday over little money left owed. First the incompondent mechanic's they have my car has been waiting for a cattelitic converter for three going on four weeks and waiting. And as far as the rest of the money I ask to have my my loan reduce or some kind of help cause I was out of work hey one time my car was repo when I was out of what fun I and my family really are having terrible time dealing with ford we would like to thank you and we will never buy a ford again | |
| Kevin Church | 11/29/10 |
| I have had my f150 since 1996 it has over 200,000 miles on it. So I figured its time I do an up grade. Well of course I head to my local Ford dealer and straight to the f150's. After finding one I like I set down with a sales man. The first thing out of his mouth is that I don't qualify for being a loyal Ford customer because I kept my Ford way to long. Now isn't that the stupidest thing u have ever heard. Ur only a loyal customer if u only keep ur Ford 5-6 years. That is just wrong in my eyes. Well after being penalized for having my truck for to long I decided to just keep it. I am starting to grow fond of the Dodge truck. So I more then likely will buy a Dodge. But I rather buy a Ford if I would just get the loyalty cash I truly deserve for having a Ford for so long. But I already know the answer and that's if ur going to buy a Ford ur not worth loyalty cash because u keep them to long. Gee thanks for showing me ur gratitude by telling me I'm not worth loyalty cash because I drove a Ford way to long. | |
| Thomas jackson | 11/29/10 |
| I have a 2000 ford ranger. The engine was replaced but now the theft light keeps flashing and I can't get it to start, I've researched this a lot on line to no avail. I took it to a Ford Dealership to no avail. I have done all that I can do. Now I have a truck that sometimes works when it feels like it. Is there anyone out there who can find a way to repair this problem. I am still paying on this vehicle and seems odd that I have to have a truck that works only when it wants not when I want. I've had 4 ranger trucks in the past and have really liked them. But this problem is too much for me. I need help. Thomas Jackson | |
| Jeff Klein | 11/30/10 |
| I have a 2001 ford supper cab F-150 and this truck is the biggest peace of shit I have ever had. its on its secent engin. The air bags when off driving thruogh the field at my house WTF how dose that happen. it only has 102,000 mile on it. now I'm having problem with my dore locking all on its own when I'm not in it. If any one asks me I would tell them to never bye a ford F-150 | |
| Paula | 11/24/10 |
| To whom it may concren ,i brought a used ford focus in 2007 never really had a problem with it until now ,i just found out there was a recall on the 2002 focus on the fuel pump one of witch i have ,but what i don't understand is why it only covers some 2002 focuses and not all. Can someone please get back to me on this one .Thank you | |
| Lisha Cain | 11/16/10 |
| I intend to file charges against Ford Motor Company. My husband and I have gotten behind on payments. I have never talked to such rude people in my life. I can't believe they way they talk. I am going to contact the FTC and report the cursing. Ford is a horrible company and I will never again buy another Ford product. My husband has bought nothing but fords for the last 20 years but this is our last one. If any of you have been cursed, threatened, or treated in any manner but professional, please let me know. My email address is lishacain@yahoo.com. I intend to file but would love to file a class action suit against ford. If they can't deal with their collectors, maybe when they have to dip in their pocketbook they will think twice next time. | |
| Jason R. | 11/17/10 |
| I have a 2006 Ford Explorer and my radiator had a leak and while my wife was driving home on the freeway it overheated and broke down. I had it towed to the dealer and they said that the radiator had a leak and it blew the engine. They are telling me it will cost me 7,500 to fix since i have 60k miles on it no warranty. I still owe 15k. I dont have any money to fix it or don't have money to get another car. The thing that upsets me is that the light never came on that it was overheating. And i went to Car complaints and 78 ppl have complained about having a radiator leak and 24 ppl have had radiator failures. Other sites have another complaints too. Ford does not have a recall on the radiator. If the car would have notified me that it was overheating or i was running low i would have fixed it. I want to sue FORD. I have be faithful to Ford. I have 2 66 Ford Mustangs a 06 Ford Fusion and a 06 Ford Explorer. If they dont help me out i will never by a Ford again. Fix Or Repair Daily!!! | |
| Doug Gallup | 11/18/10 |
| I have a 2004 Expedition with the 5.4 ltr. engine. It's in the Eddie Baurer trim. For the most part it has been trouble free. It's just gotten to the 97,000 mile point and I began pricing around for the 100,000 mile dealer recomended tune up. It turns out that there arent many if any shops outside of Ford that will do this basic maintenance job. There's a flaw with this engine that when they attempt to remove the plugs they break off in the motor causing in most instances for the shop to have to remove the heads inorder to get them out. Per my local Ford dealer if that is necessary the bill could reach $2500.00 of which Ford picks up none. They built this motor and are aware of the flaw and have several TSBs on this issue but refuse to take responsibility for it. Anyone having this motor in either the Expedition or the F-150 pickup I would really recomend looking into this for yourselves. I think there's a good shot here for a class action suit. all of which could be avoided if Ford would only step up to the plate and do what's right. As for me and my family we will no long use Ford for our future needs. As im doing here I'm using my rights in trying to inform as may others with this product about this flaw and Fords way in handling it with those who have supported their company. Please dont take just my word on this and be proactive and get with your local shop and make inquiries. and then just as i am spread the word to as many as you can. Ford is a big company and dose as it likes. We can as well by making sure to pass this along so others wont get stuck as well or wont buy a "Bargin" used truck without knowing what they are getting themselves into. | |
| vickie | 11/18/10 |
| hi my name is vickie,iam also a very unhappy customer at this time.i have a 1999 ford windstar,my axle broke in june my husband and his bestfriend fixed it my husband passed away august 19th 2010 right after he passed they had a recall on windstars from 1996 thru 2008 my promblem is in september i was on my way to my daughters alone no grandchildre thank god i pulled in her drive way look at my rear end the axle is cracked again.this is not the first recall on my van,there is also one for the cruise control could cause a fire,the brake light i was buying one at least once a week,they are willing to fix my problem or buy the van back from me but they want me to tow it to the dealership witch is only a mile and a half from where my van is now.Here is my problem it is fords defect not anything i did so why should i have to pay like i said my husband just passed away and iam taking care of our two minor sons i dont have a job or any extra money.oh yea and they will give us a rental but we have to pay 5 dollars a day for taxes,i wish my husband was here he would know what to do!!!!!!!!!!!! iam gonna try and call headquarters in mich and see what they can do for me but after reading most of these letters dont look good please wish me luck i need it nothing but bad lately | |
| Lisa Y | 11/8/10 |
| I own a 2003 Navigator "Top of the Line" when I purchased it new. I am a third generation loyal ford customer but that is now changing. I have had many problems with my SUV since I purchased it but luckily for me this time around I purchased the "top of the Line" extended warranty when I purchased my 2003 Navigator. Long story short the extended warranty took care of all the problems I had in the past. Let's just say I probably had $15,000.00 worth of repairs done when under warranty - this does not include what I have spent out of pocket since the warranty has expired. The latest issue was the power steering and dash board going out while the Navigator was being driven. We took our SUV directly to the dealership On Saturday October 23rd, 2010, limped in more like it, and as of today November 8th 2010 the Navigator is still sitting dead in the water at the dealership because "FORD MOTOR COMPANY" does not have the part available that my car needs to fix it and that "FORD" is having a dispute with the parts vendor. This is what I have been told by the dealership trying to fix my car and that is what they were told by "FORD" when they tried to order the part my SUV needed. "FORD" recommended the dealership look for the part in a junk yard, which they did locate one, and then We had to pay to ship It back to "FORD" for this part to be Inspected/Certified/and Re-Programmed by "FORD" with my information to then be shipped back to the dealership to fix my SUV. Well today November 8th, 2010 I and the dealership are still waiting for the "junkyard part" to be sent back from "FORD". I asked my dealership for a phone # for FORD'S Customer Satisfaction Department to file a complaint and ask for assistance with the issues we all are having with corporates "Dearborn Michigan" headquarters (800)392-FORD. When I called customer care I even gave them the name of the person and the department of where my "junkyard part" is. Well don't be looking to get any service out of "FORD" once you buy your car from them. If you have a warranty issue, then by law they have to respond to you but if you have a problem with them and there is no valid warranty in place then good luck sucker! I was told they will send an inquiry to the dealership (my problem is not with the dealership they have no control on fixing my SUV until "FORD" sends the part back) and that the dealership will get back to me in 4 business days ( my car has been sitting @ the dealership 17 days & counting)I wanted to talk to someone from corporate because that is where the problem is with them and not the dealership. Two hours later on the phone I finally get a "Team Leader" that was completely worthless... the customer service rep I had was better than "Nancy- Team Leader" completely frustrated with her... I asked to speak to her boss and she refused to put me through. So here you have it folks...WE AS CONSUMERS SPEND THOUSANDS OF ARE HARD EARNED DOLLARS BUYING THESE FORD PRODUCTS AND WE HAVE NO AVENUE TO TALK TO ANYONE FROM CORPORATE OFFICE WHEN SOMETHING GOES VERY WRONG WITH OUR VEHICLES. THERE IS NO ONE THERE TO CARE OR HELP EVEN WHEN THE PROBLEM IS THEM! YOU ARE NOT ALLOWED TO TALK TO ANYONE IN MANAGEMENT WHO PROBABLY HAVE THE EXPERIENCE AND KNOWLEDGE TO TALK TO YOU INTELLIGENTLY AND OFFER HELP AND SUPPORT NOT TO MENTION REIMBURSEMENT FOR ALL THE ADDITIONAL COSTS YOU INCURE FROM A SITUATION THAT IS NO FAULT OF YOUR OWN ... NO YOU GET A "TEAM LEADER LIKE NANCY" WHO BASICALLY TELLS YOU "WE OWE YOU NOTHING" HER WORDS! GOOD LUCK TO ALL YOU FORD OWNERS OUT THERE LIKE ME I HOPE NOTHING GOES WRONG WITH YOUR VEHICLES LIKE ME BECAUSE "NANCY" AT THE CUSTOMER CARE CENTER WONT LIFT A FINGER TO HELP YOU OR LET CORPORATE KNOW THEY HAVE A PROBLEM. BY THE WAY THE CUSTOMER CARE CENTER IS IN FLORIDA NOT MICHIGAN SO YOU THINK YOU ARE CALLING CORPORATE BUT YOU ARE NOT! | |
| don dittman | 11/5/10 |
| My 2005 f150 was recently reposesed.I sent n the $3000 to pay the truck off. when I called in to ford credit to have the truck released back to me. I was informed they couldn't release to me because the payment i made before the truck was taken had not cleared the bank.1/2 hr later the bank is telling me the money was cleared and paid 5 days earlier in the week.So could someone at Ford tell me why I pay a $7 fee when a stamp and envelope would have easier to find my money. Because of this i have to pay for 2 exta days of storage whereever the truck is and the use of a rental car. Hopefully someone at ford can give me staight answers. I will be writing and calling till then. | |
| albert shimon | 10/30/10 |
| my name is albert shimon and on 9/10/2010 i payed off my 2008 lincoln navigator L AT ALL AMREICAN FORD IN PARAMUS NJ -mr alex smithlin is the finance manager there he collected from me $32537.20 +salestax $2847.01 in addition he callected$70.00 for titiling my vehicle - 2 WEEKS AGO I GOT A CALL FROM HIM that my title came in and he want me to come to pick it up and that he did not pay the tax for the car he callected and he will return that i told him i live very far from there and that he can send that over night FEDEX he refuse i need some one from ford corporate office to get involve and help me to recive my title to me - THAT DELER SHIP IS AUTORIZE BY FORD MOTOR COMPANY ALSO WHEN I CAME TO PAY OFF MY VIHCALE THEY MANAGER MADE ME WAIT FOR OVER 4 HRS AND TRY TO GIVE ME A HARD TIME PAYING THE CAR OFF my expiriance as you see with this ford DELIERSHIP was NOT GOOD i am very disapointed with the service i am geting - i was a very loyal ford owner for over 25 years please have some one call me at 516-903-8116 the telepone for all american lincoln mercury ford is 201-262-4900 thank you - albert shimon | |
| S J | 10/11/10 |
| Thanks Ford for closing down our local dealer. Swore years ago never to buy another Ford but changed my mind after moving to the midwest. North Country Ford had a great staff and worked for their customers. Purchased an oil change plan from them so am out money for something I'll never get. They also offered a tires for life program which was a major deal clencher and is also now useless. How many other customers did Ford Motor Company screw when they closed this dealership? | |
| Marvin Young | 10/2/10 |
| Why not build ford station wagons like: Focus station wagon, Ford Taurus station wagon. SUV just does not do it for me. I will be force to buy from another company to get a station wagon. | |
| Tevist T. Green (Stanley B. Green, deceased husband) | 4/30/10 |
| THIS IS A COMPLAINT LETTER!!!! For the past few weeks I've been trying to get a release of lien from Ford Motor Credit for the titles on our 2003 Mercury Grand Marquis and 2004 Ford F-150. There are no liens on either vehicle, but the computer shows each has a lien. My husband, Stanley B. Green, recently passed away and I'm in the process of probating the Will which shows I am the heir of these vehicles. The problem is I've lost both titles. Texas Motor Vehicle Department will work with me to replace the titles if I can get Ford Credit to release these liens. I've contact them by phone almost daily. They requested I FAX a copy of the Will, Death Certificate and Hiership letter which my attorney, William Sansing, has done. In fact he has done this three different times!!! When I call to check the status of the release, I'm told the papers have not been received and I'm asked to FAX the documents again. So my attorney FAXs them again and again. He is getting very irritated and so am I. When I ask to be transferred to the department where the FAX is located to see if the papers have been received, I am told "they have no phone; they are in another building." So there is no way to talk with them. When I asked to speak with a manager, the response was, "Why do you want to talk with a manager?" and would not allow me to do so. This morning I received an e-mail from Ford Credit stating the fee of $17 I paid for the release letter was being refunded to me. I immediately called 1-800-727-7000, which is the number I have been using and was told they never received the paperwork. She again began to tell me the very same thing I've been told before that I should FAX the papers I've just mentioned. I've done this three times already! My attorney, Mr. Sansing, has FAXed this paperwork three different times and each time on the very day I talk with your representative. I do not understand why it is so hard to send a release of lein on these vehicles. How many times do I have to send this paperwork? I am a very dissatisfied customer. Is there anything you can do to help me? My attorney and I do not think the solution is to continue to FAX these documents to Ford Credit as they continue to request that I do each time I call them. There has got to be a better solution. I thought Ford was a first class company; now I'm beginning to wonder. Mrs. Stanley B. Green (Tevis T. Green) 718 Suncrest Dr. Kemp, TX 75143 903-432-2492 Ford Credit Account Number: 344 46165 - Stanley B. Green E-mail address: tevistg@gmail.com | |
| Judith Ann Schaaf, Delta, Colorado 81416 | 5/6/10 |
| I am certain I am not at the right site but hopefully you will get this letter to the right people for me. My husband and I are big Ford truck fans and we intend to stay as such. We have owned several Ford trucks over the last thirty years. So this correspondence is not about your company or the vehicles you make. It is about the appearance of Lady GaGa (sp?) on the Ford sponspored show American Idol. American Idol is a family show and her costume on last night's program (5/5/10) would have been considered trashy in a strip joint. Please take a moment to review the program and if you feel that her appearance was out of place on a family program please advise the directors of that show that you expect more in the way of good clean family entertainment from them. Judith Ann Schaaf, 1220 H Lane, Delta, Colorado 81416 judyschaaf@qwestoffice.net | |
| Tiffant Thomas | 5/27/10 |
| I am so frustrated with Ford. I bought my first Ford in Octpber of last year. The first weekend I had it it shut off 3 times! Once while I was on the express way. Because the vehicle shut off, I was not able to merge on the shoulder. I was going 70 mph on I94. I could have easily been hit from behind. Only by the grace of God, my children and I came upon an exit and safely got off of the express way.(The throttle went bad) 3 weeks or so later something was grinding on my passenger tire and it was steering weird. When I brought it in on that Monday, because this occured over the weekend, apparently a part of the steering fell off and was completely missing by the time a tech got to it. Now my sync is intermittently inop. It sometimes will not respond when I push the button. I'm also irritated that I did not know that I had to have the upgraded Sync (navigation) for my music to be saved in my vehicle. I found out the hard way, after i bought it. Your customer service was awesome in fixing all of these issues(My vehicle is in the shop now getting the Sync repaired) My salesman and everyone in this process has been amazing. If your product could be as amazing as your customer service you would have a lot more happy customers. | |
| Karen Baker | 5/28/10 |
| I bought my Sport Trac in 2005 new. There is a bad problem with tire wear. I have done everything . There is not a person that i have talked to that can figure out why there is a front end problem?? I have read many many reveiws and it seems that everyone has the same problem with your product. I will not purchase Fords anymore. You guys should look into this problem its not fair to us your customers. How about a recall Karen Baker Bowling Green Ky 42104 | |
| Thomas | 6/1/10 |
| I have had an issue with Ford Motor Credit Company for over a year. I bought my Ford Fusion in 2006 while stationed in North Carolina. I have moved from North Carolina to Missouri and got Missouri license plates, and since May of 2009 I have been tring to get Ford Motor Credit Company to send the title to Jefferson City the Capital of Missouri so I could renew my plates in a year when they expire, my license plates have now expired. I can not leagally drive my car that I am paying for due to incompetent workers not sending my title. It was first requested by myself through the mail, then requested two times by Jefferson city, at this point I assumed my title had been sent but I was mistaken in thinking that the people of Ford Motor Credit Company would actually do their jobs. I went to the Department of Motor Vehicles (DMV) in the begining of May to find out that my title was never sent. We contacted Ford Motor Credit by phone and they said that the title is being sent to Jefferson City. A week later we recieved a photo copy of the title; I took that to the DMV and they said that they could do nothing with that and they need the actual title to be sent to Jefferson City. They called Jefferson City to check if the original was sent when they sent us a copy but Jefferson City didn't recieve it. I called Ford Motor Company and they said they have no record of any requests and I said I know that my State Capital has record of them requesting it twice. The lady on the phone then said "Sir we can not dwell on the past we need to look at the future." I gave her the address to Jefferson City and she said "Well I can't use it unless it is in writting, and that I need to write it a peice of paper and fax it to them." So now I have a car I can not drive and I will have to pay late fees on my registration because Ford Motor Credit Company is to incompetent to do their jobs that they are being paid to do. Thomas St. Louis Missouri | |
| kate Marucci | 6/4/10 |
| My husband and I decided to purchase 3 new Ford's this year because we liked that Ford did not take tax payer money like GM and Chrysler did. The 2010 Explorer drives like a dream and is a pleasure to travel in. Our 2010 Fusion and Escape have transmission problems. The Escape first had the transmission reprogramed. It spent another two weeks in the shop and had a valve body replaced. It spent another 3 weeks in the shop and had the transmission replaced, but the car is worse than ever. The transmission slips, delays, jerks and sometimes makes load noises. It jerked so bad today that It knocked both my dogs off the back seat. The Fusions transmission was reprogramed and started slipping again before I got it home from thr repair shop. Both cars are due to go back in on Tuesday. I drove the Fusion to the Grocery store one mile away and the car lurged forward and then felt like I was applying the brake when I actualy still had my foot on the gas peddle. Can Corporate come up with a plan that actualy fixes these cars instead of giving it's customers the royal run around? I already know the plan, the fusion will have a valve body replacement, that will not work. Then they will replace the transmission, but that will not work either if my escape is an example. Meanwhile I do not have a car I can trust to get my kids around to their activities, I have them calling friends to get rides because my husband is using the only car that is running without posing obvious risk to life and limb. Come on Ford, fix these transmissions before somebodies baby gets hurt. Please come and have the pleasure of driving my 2010 Escape or fusion and see for yourself what I am experiencing. You might want to wear a helmet.330-518-1097 4016 via cassia Poland Ohio 44514 | |
| Diane Johnson | 6/7/10 |
| I have recently sent two letters to your head quarters, and have not received a reply.I do see that your core values are just talk. I was involved in a car accident on april 17,2010.Our 2001 lincoln town car was involved in the accident,and is no longer a car.IT had to be junked the insurance co. said it would cause more to fix than it was worth. I however did receive multiple injuries in the wreck,mostly from the air bag deployment.The first thing was that the air bag hit me like a ton of bricks in my face,arm, and chest area.For a brief moment i thought i would not be able to breathe,thank god for my frien that was a passenger, she kept telling me to breathe.Second the toxic gases from the airbag itself have given me severe headaches and also i think migraines.Last but least is the fact the seat belt cut my shoulder and i had multiple bruises and a cut on my knee from hitting the dash .Even though i feel very fortunate to be alive,still i have been through emotional hell.I HAD TO HAVE FOREARM SURGERY FROM THE IMPACT OF THE AIR BAG AND HAVE BEEN DISABLED SINCE APRIL 17, 2010,EVEN THOUGH WE HAD INSURANCE WE ARE STILL VICIMIZED.I do blame your company as these air bags have a safety net that does not protect women and children,it is kinda prejudice.All of the crash test are not justified when it comes to this matter.Therefore, i am holding you responsible for the injuries i have.I am willing to come to a resolution with you on this matter,but wont delay much longer.Ihave an attorney looking into this but emotionally do not want to go that route,please respond to me, i value ford. sincerely diane t. johnson 1335 leaning tree lane lexington ky 40517 859-420-3818 | |
| First grade english teacher | 9/15/10 |
| Chris Lowery, Please dump your huked on fonix tapes, go attend 1st through 6th grades, then if you "gradgeiate", plesae come back and repost your gripe in proper spelling and grammer. | |
| Joy Reed | 6/9/10 |
| My mother purchased a Ford Fusion. I am the one driving it. I lost my husband & have tremedoust medical bills, so that is why she purchased the car. We change the oil every three thousand or so miles. We even purchased the extended warranty. My step son took all of the tool boxes that had all the documentation of the oil changes and of course he would not give them to me. I hate to say it but we purchased a LEMON FROM FORD. The engine went out & now I need you to approve getting it fixed because I don't have a vehilcle. I am through and through a Ford person but if your company doesn't honor the warranty I am never purchasing another Ford. Our family has approx 12 Fords. And all have said they would go to Dodge if you don't honor the repair. My mother was just helping me since I have been through enough. Now I am hoping that you do your part. I really don't need any more grief but I will do my best to let everyone know what a wonderful company you are or what a lousy company you are. Please return my call @ 575-535-4313 after 4:30 any day of the week. Thank you, Joy Reed | |
| joe g. | 6/14/10 |
| remember Fo.Mo.Co. love old trucks your 58 59 60 f-100 custom cab pu's nice colors style & V-8 with points & plugs 2V work on them trucks WW tires lots of chrome too best trucks U ever made! not like junk u make today I spend money to restore a 1959-60 F-100 then pay the high price 4 a new F-150 why are they born ulgy looking fat grills its a shame for them and the F-150 are not smart my neigbor has a 04 f-150 it has a low I.Q. it does like snow it locks its breaks and won't move its gets mad and over heats your 50's 60's f-100 never did that ? polish them with Dupont #"7" polish they were happy Joe | |
| julie picray | 6/14/10 |
| I am not here to rate my ford escape. I love it . My problem is the ford dealer we bought it from. Ron Alpine Ford in West Liberty, Iowa. We paid cash for this car, so it has nothing to do with a loan. The service there is very very poor, and the person that does the mechanical work is upset whenever he has to do something for us. Our biggest problem right now is that we have to have the rust taken off... AGAIN...and repainted...AGAIN....under the hatch in the rear. We paid 350.00 or more to get it rust proofed when we bought it in 2008 new. I feel that they just pocketed the money and never rust proofed the car. There is no proof in the car that it was ever rust proofed. We have taken it to body shops that say they werent sure if it ever was done. There are no holes that show it. We are very unhappy with this fact and will never ever buy from this dealer again. I wonder if all of the ford dealers are this dishonest? Next time we will buy a different brand of car just to get an honest dealer. Thank you Julie Picray | |
| albert jacinto | 6/18/10 |
| im having alot of trouble with my ford f250 harley its a diesel truck they just put a new motor in february and im still having alot of trouble the ford company in bakersfield cailfornia are no help i seem to have a lemon car | |
| Ford`s no more! | 8/24/10 |
| When will you address your peeling paint issues involving factory decfects with your painting process. This has been going on to long. A simple search will open THOUSANDS of links about this issue. Many models involved. You even have a TSB (peeling paint 05 Explorer) that states the problem. You give the answer "out of warranty" or say its from bird droppings, UV rays, Sap from the trees! Small claims court is the answer! Implied warranty!! Ford customer care won`t let you get in touch with the local Ford rep. What a joke! Toyota for me. | |
| Desiree | 8/24/10 |
| I purchased a 2007 Eddie Bower Explorer and was very happy with it for about a year. Then while driving one day I heard a horrible noise from the front end then I heard a sound like something breaking loose... it was... my braking system on the left front!!! It felt like I had no control over the steering, I smelled a bad smell like burning and had no brakes! Had I been on the interstate..which is where I was headed I would have been killed or seriously injured this day. I called Ford and they said to call a local Ford to have it looked at. I called Town and Country Ford and they NEVER after being a loyal customer of 7 vehicles....never called me back. I then called Huntersville Ford and they were fast to have the car picked up. After looking at it they told me an internal part which rarely ever has a problem had gone bad. Worse news is it was no longer under warranty do to milage. My question is..if a vehicle is less than 3 years old and there is a defective bushing in the braking system that could have killed me...why is it not covered no matter what?? this is your defective part on my 20k + vehicle. Excuse me???? To make matters worse I have AAA and could have had my car towed but Ford offered to pick it up. they attempted to charge me for the towing and another $89 to diagnose their defective part...which they never mentioned charging for. Which is illegal in NC. I had to pull the statutes and fax them to Ford Customer Care to have them drop the bill. $1100.00 later the truck is back on the road. Poor service, poor customer care relations, and bad equipment on a fairly new vehicle. And I'm a single mom!!! Thanks Ford... Thanks for taking care of me..A loyal customer for years! Again thanks... maybe Chevy can treat me better. | |
| CHUCK PEDIGO | 8/26/10 |
| I HAVE A 2002 FORD EXPLORER XLT. I HAVE HAD TRANSMISSION PROBLEMS SINCE THE DAY I BOUGHT IT. I AM A 12 YEAR MILITARY VET. I HAVE SERVED 3 TOURS IN IRAQ AND AFGANISTAN. I HAVE ALWAYS BOUGHT FORD WITH LITTLE ISSUES BUT THIS PROBLEM SEEMS TO BE A PROBLEM THAT COULD HAVE BEEN AVOIDED. FORD REPRESENTS AMERICA TO ME AND SHOULD LIVE UP TO THE AMERICAN STANDARD OF QUALITY. THE TRANSMISSION NEEDS TO BE OVERHAULED FOR THE 3RD TIME AND I HAVE ONLY HAD IT 6 YEARS. PLEASE HELP ME. I HAVE A FAMILY AND IT IS THE ONLY VEHICLE WE OWN. I AM NOT ASKING FOR SOMETHING FOR NOTHING BUT I HAVE PUT ENOUGH MONEY IN THIS TRANSMISSION ISSUE FROM THE BEGINNING. DO NOT TURN YOUR BACK ON ME, A LOYAL CUSTOMER AND GREAT AMERICAN. I WANT TO CONTINUE BUYING FORD BUT THIS IS HURTING ME AND MY FAMILY. WHAT CAN YOU DO FOR ME FORD?.. I HAVE ALWAYS BEEN THERE FOR YOU, NOW ITS TIME TO BE THERE FOR ME.. chuckcpcargo@yahoo.com SINCERELY, CHUCK | |
| HEATHER | 8/29/10 |
| MY FIANCE PURCHASED AN 2008 FORD F150 ON MAY 5 2008. HE TEST DROVE IT AND LOVED IT SO HE BOUGHT IT AND SIGNED THE PAPERS ALONG WITH PURCHASING AN EXTENDED WARRANTY. WHEN HE DROVE IT OFF THE LOT IT HAD ONLY 9 MILES ON IT. THAT SAME EXACT DAY THE AC WENT OUT DUE TO A WIRE THAT SHORTED OUT. THE REPORT WE GOT BACK STATED THAT THEY REPALCED FIELD COIL DUE TO IT CAUSING CONCERN REMOVED AC COMPRESSOR AND THEN THEY RE-INSTALLED ALL OF IT. THEN THE FOLLOWING MONTH THE BATTERY WOULDN'T HOLD A CHARGE.THEN IN 2009 JULY 27TH TRANSMISSION HAD NO FORWARD OR REVERSE. THEY STATED THAT LOW REVERSE CLUTCHES WERE BURNT CONVERTER HAD TO BE REPLACED THEY PUT FLUID BACK IN THEY TEST DROVE IT AND WHILE DOING SO THE CLUTCHES BURNT AGAIN. THEN ON AUGEST 3RD 2009 VEHICHLE WOULD NOT MOVE NO FORWARD OR REVERSE TRANSMISSION GOT VERY HOT WAS SHOWING NO FLUID ON DIPSTICK AND SMOKE WAS POURING OUT OF THE DIPSTICK TUBE THEY REPLACED TRANSMISSION ASSEMBLY REPLACED TRANSMISSION COOLER THEN TOOK IT FOR AN EXTENSIVE TEST DRIVE. FOLLOWING THIS THE TRUCK KEPT BLOWING OUT ITS TRANNY AND WAS RETURNED THE SAME DAY THAT FORD RETURNED THE TRUCK AND THIS HAPPENED 3 TIMES IN A ROW. WHICH ONE INCIDENT INCLUDED MYSELF HIS FIANCE WHILE I WAS 7 MONTHS PREGNANT AND THE FORD ROAD SIDE ASSISTANTS REFUSED TO PICK US UP DO TO THE FACT WE WERE NOT MARRIED THEY WOULD ONLY TAKE THE TRUCK AND THE OWNER BUT I MYSELF WOULD HAVE TO FIND OTHER TRANSPORTATION IN 108 DEGREE WEATHER. JULY 21 2010 TRANMISSION WAS ACTING UP FOUND THE TRANSMISSION FLUID BUBBLING OUT THE TRANMISSION DIPSTICK TUBE, REPLACED CLUTCHES, REPLACED RUBBER LINE NEAR COOLER, TOP FLUID TEST DROVE OK AND THEY USED 6 QTS MERCON-V. EVERYTHING THAT HAS BEEN REPLACED: INLET OUTLET COOLER GASKET SEAL KIT TRANSMISSION ASSEMBLY TRANSMISSION COOLER OIL ASSEMBLY VALVE ASSEMBLY TRANMISSION GASKET TRANMISSION CONTROL ASSEMBLY BULK HEAD WIRING OIL PAN SCREEN PISTO | |
| Don Smith | 9/1/10 |
| I purchased a 2008 Ford F250 Super Duty Diesel pickup from Stanley Ford in Pilot Point. It is a beautiful truck and looked brand new. I was told it had passed a 120 point inspection and anything found in need of repair was already repaired. Well this was a BIG FAT LIE and I'll tell you why. Three days afterward, the A/C stopped working and started blowing hot air. Upon further inspection, I found the oil was black and gritty and hadn't been changed in who knows how long. I checked the air filter and actually poured dirt out of it. I called and complained and they admitted the 120 point inspection must have been overlooked on that particular truck. The Manager agreed to fix it and told me "Thats how we stay in business." So I drove back to Pilot Point from Fort Worth. I left the pickup for 3 days and they did repair the A/C, change the oil and put in a new air filter. Then a few days later, I discovered the tread seperating on one of my tires. Now I know they had no control over this but when I attempted to put my spare tire on, I discovered there was no crank handle for the jack so I couldn't use the jack or lower my spare tire. There was also no lug wrench. I called and spoke with my salesman who promissed me 2 weeks ago he would get me one but I still haven't seen it. Then I discovered the radiator had a coolant leak. Now I only had the pickup for 3 weeks at this point. I again contacted Stanley Ford because even though I purchased the pickup "As is no warranty" I felt they should help me out because my pickup still hadn't received that 120 point inspection it was suppose to have. I'm sure if they had done the inspection as promissed, they would have repaired the radiator before selling it. Well this time all I received was "No" they couldn't help me with the radiator. I'm sure I was becoming a pain calling and compalining all the time but I wanted to give them the opportunity to make it right but apparently they didn't want to. I decided to forget them and take it a local Ford dealership, Bankston Ford in Ft. Worth. Let me tell you they treated me like a king. When I took it in, they told me the radiator may be covered under Fords 100k mile powertrain warranty and they would check for me. The next morning the service advisor called me and told me it was covered and they would put in a new radiator free of charge. They also did a multipoint inspection which included my tires, brakes, fluids, hoses and lines, and belts. They pointed out to me the 2 serpentine belts had worn and needed replacing soon. The truck was repaired the same day and when I picked it up, they had washed it, put dressing on the tires and it looked great. They did all this and didn't charge me a cent. Now thats the way I like to be treated. Stanley Ford kept my pickup for 3 days and didn't inspect a thing. They didn't tell me my belts needed replacing, they didn't check my tires of which one of them was bad, or the brakes or even wash it for me. They treated me like I was a pain in their rear for complaining because they never performed the inspection I was promissed. Well let me tell you, Bankston Ford in Fort Worth will get all my business from now on. I thought a dealership out in the middle of no where would be better to work with than a dealership in the metroplex, but I was wrong. | |
| Chris Lowery | 9/1/10 |
| Ford Motor Company.. Know that there is a Problem with the 2005 ford F150 , I was driving today and the window started to slid down on it owned , so i called the ford place here and ask about it , The man said it was the window Rgulaton @ motor that i would need a new one so i said to he how much is this going to cost me , He said it going to be arould $400.00 or more . I ask he is this Problem that go on He said to me say anything about this that we can fix it but not for free. WOW COME ON FORD YOU CAN DO BETTER THEN THAT LET FIX THE PROBLEM YOU KNOW ABOUT!!!!!!! | |
| Bill Crockett | 8/18/10 |
| The 2010 Ford Fusions has transmission problems that ford can't or won't fix. THE CUSTOMER SERVICE DEPARTMENT IS TERRIBLE. I am currently fighting them tooth & nail with the lemon law. Such a shame if the transimission was good this would be one of the best cars ever made. | |
| TAMMY JOSIAS | 8/20/10 |
| DEAR SIRS ON 07-12-2010, I HAD MY 1997 FORD MUSTANG TOWED TO CANTON MOTORS DEALORSHIP, INTERSTATE 20 EAST, CANTON, TEXAS 75103 903-567-4144 DUE TO IGNITION KEY JAMMED AND WOULDNT TURN IN THE ON POSITION, ALL PARTS WERE PUT INTO THE CAR,THAT WERE TAKEN OFF THE COLUMN AND IGNITION BEFORE I HAD IT TOWED THERE, DUE TO SOMEONE HAD TRIED TO PRIORLY FIXED IT FOR ME BUT DIDNT HAVE ENOUGH TIME TO FINISH THE JOB SO I HAD IT TOWED,TO CANTON MOTORS AND PAID THE TOWING COMPANY MYSELF ,AFTER THE CAR WAS TOWED THERE, I RECEIVED A PHONE AT HOME ABOUT TWENTY MINUTES AFTER I HAD GOTTEN HOME ASKING ME IF MY SON TERRY COULD COME TAKE THE IGNITION OUT FOR THEM DUE TO THEY COULD NOT GET IT OUT AND HE HAD PREVISELY TAKEN IT OUT BEFORE, MY SON WENT UP THERE, TOOK THE IGNITION OUT FOR THEM IN ABOUT 30 SECONDS, ON HIS WAY HOME HE RECEIVED A TICKET FOR NO INSURANCE DUE TO THAT HE HAD NO OTHER WAY TO GET THERE AS WELL THAT IM ALSO HAVING TO PAY , AFTER A FEW DAYS OF THINKING IT OVER I FELT LIKE IF THEY COULDNT TAKE THE IGNITION OUT THEIRSELVES THEN WHY WAS THEY GONNA CHARGE ME $ 600.00 TO PUT A NEW ONE IN,SO I CALLED AND SPOKE WITH THE MANAGER MIKE IN AUTOMOTIVE REPAIRS, AND TOLD HIM I WOULD BE PICKING THE CAR BACK UP. DURING THE TIME I HAD THE CAR THERE THEY THREW AWAY THE COIL TRANSPOUNDER CONTACT RING THAT GOES AROUND THE IGNITION RIGHT UNDER THE PLASTIC KEY INSERTER, WHEN WE HAD NOTICED IT WASNT THERE WE IMMEDIATELY CALL THIS MANAGER MIKE IN AUTOMOTIVES, THEN HE INFORMED US THAT THEY HAD THROWN THAT AWAY, CLAIMED THAT IT WAS BROKE IN THREE PLACES, WHEN I HAD PICKED UP THE CAR , THAT THE CAR WOULDNOT RUN OR GET FIXED UNLESS I BROUGHT IT BACK AND I COULD NOT UNDERSTAND WHY, BUT I TRUELY UNDERSTAND WHY,I FEEL CONSIDERING THAT THEY NEVER DID ANYTHING TO MY CAR BUT LOOK AT IT, THEN CALL ME TO HAVE MY SON COMES TO DO THE WORK ON IT AND THEY THREW THE MAIN PART AWAY BUT DID NOT THROW ANY OF THE OTHER PARTS AWAY THAT I SHOULD BE GRANTED THIS PART. I WAS TOLD THAT WHEN I CALLED UP THERE AND WAS TOLD THIS, THAT HED TRADE ME BILLS, WHAT BILLS??I PAID FOR THE TOWING, I HAVE TO PAY FOR MY SONS TICKET, I HAVE BOUGHT ANOTHER IGNITION AND TRANSPOUNDER BUT NOW THAT PIECE IS MISSING FOR ME TO COMPLETE THE JOB OF GETTING IT BACK ON THE ROAD AGAIN...I HAVE NEVER IN MY LIFE OF DEALING WITH FORD HAVE I EVER BEEN SO INSULTED IN MY LIFE LITTLE LONE EMBARRASSED BY MY FAMILY AND FRIENDS KNOWING THAT THIS HAPPEN. I BOUGHT A 1996 FORD LTD, PAID CASH FOR OUTTA TYLER, BOUGHT A 1997 FORD F 150 BOUGHT IN MESQUITE, TEXAS PAID CASH FOR AND A 97 FORD MUSTANG PAID CASH FOR OUTTA MESQUITE, TEXAS AS WELL, I FEEL CONSIDERING THE MONEY I HAVE SPENT THERE WITH FORD DEALERSHIP , I AM DUE MORE THAN AN APOLOGIE ABOUT THIS WHOLE EVENT...NOW I AM HAVING TO GO AND TRY TO FIND A PART THAT, WAS IN MY CAR THAT WAS THROWN AWAY. JUST MORE EXPENCES FOR SOMEONE WHO HAS ONLY BEEN TRYING TO GET BACK AND FORTH TO WORK HAVING TO RELY ON OTHERS CAUSE MY CAR YET NOW HAS BEEN BROKE DOWN FOR 3 WEEKS.. TAMMY | |
| Stuart Chason | 8/22/10 |
| This is a review of the CRC ie Customer Relations Center. I purchased a 2005 Mercury Sable Wagon in May, 2005. Between that purchase date and November of 2008 (58,000), I had to have the Catalytic Converter replaced three times always because of faulty equipment. I started complaining again at 90,000 miles that I believed it was failing once more. The dealership could not determine that it was failing but finally it was diagnosed correctly at (August, 2010-97,000 miles by the dealership once I went to an independent mechanic who advised me to show the dealership where the problem was. I need another Cat Converter which now means that I would be on my 5th Cat Converter in 5 years and 97,000 miles. I spoke with and emailed in detail to CRC over the past two weeks (6 times) and they refuse to acknowledge that there has been an inherent problem with my car and the Cat Converter from the beginning of ownership. CRC continuously states that since I am out of warrenty (80,000 miles) there is absolutely nothing that they can do nor will do to correct the situation. I have been a lifelong owner of Ford Products--my former car was a 1991 Mercury Sable Wagon which I drove for 14 years and accumulated 417,000 miles. Coincidentally I only had to replace that car with ONE Cat Converter. It is inexcusable that the CRC has elected to ignore my complaint as well as not even address the issue at hand as to why I must continuously replace this item on my car. It is a shame that they have adopted the attitude if you ignore the customer ong enough, maybe the customer will go away---well not in this case. I am now writing to the corporate office at 1 Americn Road, Deaborn, MI 48126. Maybe somebody, just somebody from either the Corporate Office or affiliated with someone who knows the right contact at the Corporate Office will take it upon him/herself to investigate this situation and right two wrongs----the Cat Converter and the attitude of CRC. | |
| Gayle Eichelberger | 7/30/10 |
| I just wanted to tell you a true story. My friend Jan (Pittsburgh PA Area) had a Ford Tarus. She had over 500,000 original miles on her car and it was still running! I told her many times to take a photo of her car / with mileage and send it to you. She never did but what a great car she had! It even looked great. Held up perfectly. Just wanted to let you know. It was purchased new and lasted a long time for her. She is on her own and has not found another car to last like that one did. In fact she is carless now. | |
| DIANE FUNK, JAMES TOPLIFF, GERALDINE DAVIS | 7/30/10 |
| What a racket Ford is running!!!!!! I have spent 4-6 hours for the last two days trying to resolve a repo issue. My mother (80 years old) co-signed a loan for my brother. He had just been hired at a new position that offered the benefit of a partial payment toward a new vehicle if it was set up as a construction vehicle, ie, resembled the fleet of white Fords used by other sub-contractors. He bought a white Ford, put ladder racks on it, tool boxes and had a great job with almost half of the $500.00 monthly payment paid by the company he was working for. About 6 months later, he lost the position due to downsizing. Inconsiderate of course, but a sign of the times. He lives in Florida, works and has always worked, in construction. No work and no assistance available to a single father. For seven years he and my mother attempted to make the payments, plenty of extensions and payment plans offered by Ford Motor Credit. Over $40,000 has been paid on this $22,000 truck. My brother was evicted from his rental recently. He found a smaller house, lower rent and less in utility. Still no steady job, but with a truck filled with construction tools, the outlook would be better insomuch as having more money to get caught up. My mother is co-signor on this loan. My brother moved, notified Ford of the move and continued to struggle with to figure this all out. Two days ago, the repo man showed up and took the truck with all the tools, ladders, ladder racks, etc. Understanding my brother did not comply with the original loan, and is ultimately responsible for the loan, these are some factors that I feel should have been considered. Today's economy The fact that Ford already received $18,000 plus dollars in interest, penalties, extension fees, etc. My mother was never notified as the co-signor CS said they tried to call, but her voice mail was full? You're kidding, right? How about you call til she can answer and the voice mail can accept this very important message? They had her address, how about sending a certified letter? How about calling me, as you have in the past, to let me know the severity of the situation? Why take the vehicle and add a repo fee? Obviously there is a financial issue that is serious, Florida is one of the worst hit the job loss, how about some compassion and alerts to other people who may have been able to help? Two days and many hours on the phone attempting to get a reduced settlement, Ford finally won. Very unprofessional customer service reps (DEE)refusing to let us speak to supervisor, just many issues handled in a very poor manner. Anyone else have a great experience like this?? We were hoping that since they charged it off, we could have negotiated to save my mom a least a few dollars So what do I think about Ford Corporate Headquarters? Yesterday I had some respect as they said they would discuss with DEE and her supervisor about her lack of professionalism and her refusal to let me speak to a manager. Got one guy on the line who ("generously NOT") said he would waive a couple hundred dollars to help us out. I got the runaround pretty much all day today, made no headway in trying to settle, they already had the car going to the auction with all my brothers tools inside. Ford won. One son drives an Explorer and will replace it with something else. Another son drives an F150 and will replace it with something else. When the economy (IF) ever thrives again, my brother will not ever drive another Ford. I drive a Dodge Ram and always will. | |
| robert fischer | 6/26/10 |
| Dear Sirs, On May 22,2010 I ordered a Ford Raptor Truck from Syosset Ford , New York.I was told that I would have the truck in 8 weeks. Today is June 27,2010 and the dealer still has not received even a bill date. Please send a reply to boooby46@optonline.net as to when my truck will be built and when I should be receiving it. Thank you, Robert Fischer | |
| Renita Tindal | 6/26/10 |
| I bought my Ford Mustang in April 1999. I now understand what it means "Built Ford Tough"! I have 214,189 mile on it and it still runs good. The only things I've replaced were the fuel pump and the compressor. If I had to do it all over again, I would but another Ford. Thank you for the eleven years of a great car. Thank you, Renita Tindal Florence, SC | |
| K.Capman | 7/3/10 |
| I bought a new 2010 ford edge in june 2010, 40 miles on it and now the tranny jerks so bad it throws the coins out of the coin holder. !t now has 2000 miles on it been in shop 4 times for the same problem and they cannot duplicat the prob. Now it does it 2 to 3 times daily on us but never on them but they scanned it and cleared something out. Now it has front clunck prob. not happy at all with this vehicle. If they cant find it i will be trading it for a chevy traverse. Love ford trucks first car or suv from them not impressed with the product. Hopefully ford does the right thing. You can e-mail me if any one has had this prob. let me know what they found. kcgm@comcast.net | |
| Jeremy Gibson | 7/13/10 |
| I have a 2005 Diesel-F-350, with about 37,000 miles on it. In April of this year I brought it to Winter Haven Ford for smoke coming out of the exhaust. After many attempts of trying to fix or even figure out the problem, they gave us the truck back today with the reply of unable to find a problem. These trucks tend to set out smoke" was also part of the reply. Not only did they not fix the initial problem of the smoke, they had the cab off the truck in an attempt to figure out the problem and ripped the carpet in the truck, the grease all over the inside of the truck was just an added bonus. We brought the truck home from that attemp to fix the truck and after driving it for one day the check engine light came on and power steering fluid gushed out all over the truck and the front steering stabilizer bushings were not even put back correctly and had to be replaced. I brought it back again for the white smoke and for them to fix the power steering line. This time they told me they were ordering a new line and going to have a specialist come a work on my truck for a hole day to figute out the problem. I got the truck back today with a seal put in and smoke still coming out. I am listing all the dates that my truck went into the shop, April 10,2010 brought in for the first time about smoke, still under factory warranty, April 16, 2010 brought back again, May 7, 2010, this was a 7 day attempt to figure out an oil consumption test May 14, 2010, & June 19, 2010 (Got back today 7/13/10 from 6/19/10) on all of these attempts I didn't have my truck over 7 days until the next trip back. Almost 100 days out of service and still not fixed and now I have a truck that still smokes, ripped carpet and the engine is making a knocking noise since I picked it up tonight. Please help. 863-412-1387 | |
| kalpana nahata | 7/24/10 |
| we bought a ford ikon in india few years back. we were extremely happy with the car. but that was only until our closest local authorised service centre changed. that was the beginning of our hardships. whenever we sent the car for servicing, the car came back with a problem which never existed before. for the first few times we did not understand what was going on. but then we saw that it was a fix pattern and each time the problems became bigger. ours is a self driven car. we stay in navi mumbai, india and our ford authorised service centre is "Bhavna Ford". our only fault was that we got our services done timely and that we TRUSTED FORD blindly. we thought that since this was an authorised service centre of a TRUSTED GLOBAL ICONIC company we could trust them with our car. but we were so wrong. i complained at the mumbai ford office also but nothing came of it. this has scarred and shaken our faith so badly that even though we wanted our second car to be another ford we decided against it due to this kind of service. WE HAVE BEEN FLEECED AND CHEATED BY BHAVNA FORD, Nerul, Navi Mumbai, India. if anyone is deciding to buy a ford, please save your car and do not ever send it to this guy. If the company wants to save its reputation in Navi Mumbai, then you need to definitely appoint a new service agency. if anyone in the company is paying any attention to loyal customers then u can contact me at knahata@yahoo.co.uk. it will atleast make me feel that u take care. | |
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