Geico Corporate Office | Headquarters 5260 Western Ave. Chevy Chase, MD 20815 (301)986-3000 Reviews For Geico Corporate Office dropped 1/27/12 I bought a policy one and a half weeks ago....this after speaking with three different agents all of whom agreed that due to the type of truck I would have to insure it with their commercial dept. I got the insurance cards in the mail yesterday and a cancellation notice today as it doesnt meet their commercial criteria However the cancellation takes effect 10 days after the policy takes effect so they will charge me for those 10 days also they will not send the refund check for 15 days...Is this how Geico makes its money by scamming you into buying a policy and letting Your money sit gaining interest in their accounts.....I WILL NEVER DEAL WITH GEICO AGAIN..wish there was a zero rating FARMCAP 1/22/12 I WAS STOPPED AT A RED LIGHT AND GOT HIT FROM BEHIND. MY CAR WAS TOTALLED. I HAVE BEEN WAITING 8 MONTHS FOR GEICO TO PAY THE POLICY SETTLEMENT. I KNEW GEICO'S ADVERTISING WAS COMPOSED OF LIES. A COUPLE OF YEARS AGO, THREE OF US GOT ESTIMATES FROM STATE FARM FOR AUTO INSURANCE AND COMPARED STATE FARM'S RATES TO GEICO. STATE FARM WAS ON AN AVERAGE $ 250 LESS PER YEAR FOR EACH ONE OF US THAN GEICO' S RATES. GEICO'S COMMERCIALS ARE LIES. AND, WHY SHOULD I HAVE TO WAIT ALL THIS TIME FOR GEICO TO PAY WHAT THEY ARE OBLIGATED TO PAY? THE EXCUSE HAS BEEN FIRST THAT MY GEICO ADJUSTER WAS INVOLVED IN A BAD ACCIDENT AND WOULD NOT BE RETURNING TO WORK SOON. SO, ABOUT ONE MONTH AGO, THEY ASSIGNED MY CASE TO A NEW ADJUSTER. YESTERDAY, MY ATTORNEY'S INQIRY INTO THE DELAY WAS ANSWERED BY GEICO WITH THE DISCLOSURE THAT THEY HAD ASSIGNED MY CLAIM TO YET ANOTHER NEW ADJUSTER. SOUNDS LIKE BULL! GEICO IS EARNING INTEREST ON THE MONEY WHICH THEY ARE OBLIGATED TO PAY ME. DON'T BUY GEICO INSURANCE. STATE FARM OR ALLSTATE ARE REAL INSURANCE COMPANIES, NOT RIP OFFS LIKE GEICO. OLEN OLSON 1/17/12 MYSELF AND MY HUSBAND HAVE HAD GEICO SINCE 1988, HE IS RETIRED MILITARY. WE PAID OUR PREMIUMS, NEVER HAD AN ACCIDENT OR TICKET. WE PUT MY GRANDDAUGHTER ON OUR POLICY TWO YEAR AGO. WE HAD A BAD SNOWSTORM IN OCTOBER 2011 AND MY GRANDAUGHTER SLID INTO A YUKON.GEICO PAID TO HAVE HER CAR FIXED. NOW COMES THE GOOD PART. THEY WILL NOT INSURE US UNLESS WE DROP OFF MY GRANDAUGHTER OR WE DROP TO A STANADARD RATE AND RAISE OUR INSURANCE OVER $1000.00 PER SIX MONTHS. I TOLD THE CSR THAT THEY ARE CRAZY, I UNDERSTAND THAT AND INCREASE WOULD BE IN LINE. BUT NOT THAT MUCH. WE HAVE PAID MORE IN PREMIUMS THAT THEY PAID IN A CLAMIM. DO NOT INSURE WITH GEICO. VOICE OF EXPERIENCE. E H R 1/19/12 I have been with Geico over 15 yrs, 3 cars insured with them. I never had a ticket or accident..I had always kept full coverage on my autos untill i got divorced .So i changed my policy to liabilty only ,,Well after all the financal heart ache i was able to changed my policy back to full coverage..Low and behold i hit a deer 2 weeks after the policy change..I called Geico the woman stated i didnt need a police report due to it being a act of god..So i proceeded home. The main office in Dallas called and stated that it was going to be sent over to another adjuster cause they could not verify the date of accident(phone calls duh) they stated i needed to give them a recorded statement about the incident,So i did that ,Now another adjuster showed up and appraised the car( told me it was a total)and saw all the deer hair and blood,, but couldnt do anything else cause i have to call Dallas office back..Now Dallas office wants my cell phone statement to show that i called the people i did to notify them of the wreck..Do i feel like i am being called a liar ?? Why yes i do...I just cant believe the way they treat customers that have been with them that long and never had a claim..I will be switching to State Farm...They are loyal and dont call you liars..Oh and they only wanted to give me 1700 for a 98 mustang that was in perfect condition..After THEIR deductible. CROOKS is what they need to be called .. exasperated 1/14/12 Before the holidays I was hit on a parking lot by a Geico insured. The insured backed out of a parking space without looking and hit me as I was passing her. Her SUV had little to no damage while my small vehicle had a smashed side panel and I can't use my passenger door. After reporting the accident to Geico, submitting my own pictures and nurmerous phone calls all I was being told was that they had to determine fault and that it may take several months so,I should report the accident on my own insurance (which is also with Geico). I have refused to do that since I would have to pay the deductable and heaven only knows when or if I would be reimbursed. It has been six weeks and I have yet to get a call from anyone, all of the calls are from my end. I have had to do all the work for this claim and Geico has done nothing. I have a clean claim history and drivers record but obviously that doesn't matter. Geico will do whatever to keep from paying. Beware! Harold 1/11/12 I/WE have been with GEICO for 13 years. NO PROBLEMS until now...... We divorced, and (at my request) my ex-wife removed my Lexus from the policy. I immediately switched to State Farm. GEICO decided to create a NEW policy for my Lexus...WITHOUT MY PERMISSION! Now i'm in collections for something of which I knew nothing about! Their reasoning was "we didn't want you driving around without insurance". SINCE WHEN IS IT THEIR BUSINESS TO "MAKE SURE" I HAVE INSURANCE...? If you're with GEICO, you better let them know that you do not want them automatically running a tab on you... should you decide to leave them. They obviously don't appreciate it when you remove a vehicle. I'M NOT SURE WHO MAKES THE POLICIES/PROTOCOLS FOR GEICO, BUT THEY ARE FLAWED AND POSSIBLY UNLAWFUL AT BEST!!!! Unhappy customer 1/11/12 I have been having a problem getting my car fixed correcting with geico. I was given a rush job and told that if I found anything wrong after the repairs to just bring my car back. I took my car back because I was having problems with noise during idling, intermittent noises from the back end, and my lights dimmind and brightening. I was told by a mechanic that it sounded like the throttle body se...nser. The throttle body senser is on the engine. I took my car to blossom Chevrolet Body Shop, who did the repairs and was told that that could be the problem and they would look at it, but I would have to pay. I shared with Toni McCellan that before my accident I was not having any problems with my car before the accident and that this issue was from the accident and should have been taken care of then. She stated that I would have to pay from 68 to 139 dollars to have my car looked at. Why when my accident was covered by insurance? I was not at fault for the accident. I was told that my car would be fixed as long as I owned the car, if it was part of the accident. I was also told that my car would be as good as new. Well it's not. It looks good on the outside, but underneath it has engine damage. Well actually there are a few minor things wrong on the outside. The grill is not fastened down on one side. Ms. McCellan from the body shop said it's suppose to be this way. The panel on the drivers side that was replace on the front pops in and out. Ms. McCellan said that was also suppose to be like that. I said to her well it's not like that on the other side. No comment. My car substained $10,000.00 worth of damage, with most of it being in the front. The radiator had to be replaced, the hood, the bumper and ttwo front panels. My car should have been totaled, but the Geice adjuster wanted to make sure that the Blossom Chev. Body Shop made some money. I wonder if this is why I was told I qualified for the express service. Now, I find out that I substained engine damage and no one wants to fix it. Everyone keeps passing the buck. I even asked the recovery specialist who I could talk to. Ms. Durham told me to get in touch with the body shop adjuster, the same person that I told her I had already contacted. Is this a run around? I have been a loyal GEICO customer for 11+ years and this is the way My own insurance company treats me. What's a person to do? Well I will continue to try to find someone who will listen. P.V shantay 1/12/12 There should b a zero listed! !! These people are nuts stop paying for rental car without telling you..take their sweet time with calling you back. Telling me it will take him 3 wks to get a copyof the police report..doesn't take that long to order something from China..so I located the report myself. Faxed it to him..CLEARLY STATES IT WAS THEIR CUSTOMERS FAULT..plus he got a ticket ..I have been at the hospital with my newborn due to her babysitter beating her. I haven't been to work in months..and more people are abusing my life..its unfair ..y do I have to pay out of pocket for someone else's error .....*HOUSTON. TX MR Marshall 1/5/12 I am so upset with GEICO. I was hit by a GEICO customer on 12/2/2011 in my jaguar. The claims adjuster had my car sent to the body shop only and did not repair any ride/suspension damage or service repair. He basically made it look "good to the eye" and sent me back on the road with a car that had not be maintainenced on the service end. My car was driven a day or so after the body was repaired and all of a sudden the driver side rear wheel (side of impact) started to shake and ultimately cause a broken axle. How can a car be impacted in motion and a serivce review not be done? I demanded that my car be taken to the service department and jaguar's service manager said that "I'm lucky that my tire did not fall off" which would've caused more damage than what occured initially. GEICO was trying to cut cost and as a result could've cost my life or serious bodily injury which I am furious about. They provided no rental car on the second time around when GEICO failed to have the job done correctly the first time. I have become crippled finacially from dealing with GEICO.. I have had to pay for a rental car for a week out of my own pocket which they say they would reimburse but we all know how long that may take? Hope you aren't in a accident with a GEICO insured customer If you don't stand up 12/27/11 I am also a Geico customer (a very unhappy one)with 3 cars insured by them. I also had a problem with the adjuster today Candice Davis, Cincinnati, OH where she ended up hanging the phone on me as soon as I asked for her manager's number. So I called the corporate office, and had a voice mail message to her district manager. She may call and she may not, but If I did not get a phone call within a timely manner, I will contact them again, and I will go to my attorney to file a legal complaint for bad business practices. I will not allow anyone to step over my foot when I am not at fault. I suggest that unless unhappy customer contacts their HQ office, and talk to someone incharge, things will continue getting worse, and you will be spending your hard earned money to a company that will barely attend you, let alone serve your needs. Am switching to State Farm, they know how to show appreciation of our business. Good luck to everyone. lisainnh 12/21/11 I was rear ended in an accident on 12/5/11 while at a stop light by a policyholder of GEICO. Because of the impact I hit the car in front of me and they hit the truck in front of them and my car died in the middel of the street. The officer said the girl's statement for the accident report was that she was looking at her heating gauges and thought the light turned green and traffic started, so she pushed the gas and went forward. The impact was very traumatic and I was taken away in an ambulance with a neck injury. I received a call on 12/8/11 from the GEICO adjuster Adam Zadok that GEICO was taking 100% liability for the accident. At that moment I felt so relieved I didn't have to worry about my car on top of the pain I was feeling and it was going to be fixed . THEN...I got a call a few days later from Chris, he came out to look at my vehicle and said he took pictures and said that GEICO was not accepting liability to anything in the front of my car or the engine being dead because it can not be certain that it was directly related to the accident!!!! That was the most rediculous thing I ever heard! They stated that their policy holder had minimal damage on their vehicle and they could not see my car being dead because of that impact. It is sickening that GEICO will do all they can to avoid to pay for damages caused by their policy holders!! And will attempt to do all they can to make the victims look like they are liable for the accidents. I am going to file a claim against GEICO and the individual who hit me for the repairs for my car, out of pocket expenses, pain and suffering, etc. I shouldnt have to get an attorney invovled and take more time out of my day to file a claim for justice when GEICO is in the wrong. I am so disgusted with this companies tactics and can't believe that corporate lets their employees treat people like this. I think CORPORATE should take a look at these comments and see what they have let be done to the company Leo & Lillian Goodwin started and was built on "ingenuity, perseverance, innovation, resilience and hard, HONEST WORK! I am reporting you to the NH Dept. of Banking and Insurance. DO YOUR JOB CORPORATE AND LOOK INTO THIS! I DESERVE A CALL FROM CORPORATE TO GET THIS REMEDIED!! Samantha hates geico 12/19/11 Crash on 12/13, I was not at fault (I have geico). Other insurance company (All State) accepted liability on the 14th (and called Geico to tell them that day)... I just found out because I called in to see what the hold up was "oh, the hold up is we forgot about you, thanks for the $6,000 in premiums you shelled out over 5 years. Sorry for the INCONVENIENCE of NO CAR for an extra 5 days." You lost a loyal customer Geico. Fred in Philly 11/9/11 I read alot of these complaints. I have to say most of them don't sound like Geico's probelm. I have found Geico to always be helpful and fast within reason. Things take time, my parked car was hit 3 years ago by a drunk driver. Geico was very helpful and even attempted to recover my deductable. It took 6 months but they even did that. Before complaining about Geico take a look at the other options. I've had far worse problems with State Farm. Is Geico amazing, no not really. Are they amazing compared to the other provides, most certainly. Fred George Baker 11/10/11 Many of the GEICO's commercials were quite witty and well thought out. Their latest with three white guys acting like office idiots and a black woman looking well above what is going on, is typical now days of these advertisers making white men look like they are stupid and blacks or women look like they are much smarter.I wouldn't even consider buying their crap or any other advertiser's that run these type of ads. Let them sell to the people they are trying to make appear so much more intelligent. Livid 11/9/11 You would think if you pay for a service, you can expect to receive what you pay for. Now let me advise anyone who has anything but a perfect legal record to run from Geico. I have not one medical claim, not asking for money, I just want my car fixed. I was at fault in the incident, never argued that. I hit something in the road, damages were done, I hit a barricade. Filed the claim, no problem. Courteous, friendly, professional. Adjuster comes out to take pictures. Pleasant, professional. Then comes Geico's security investigation guy. I have never been so livid. What he said would take 15 minutes turned into an hour of calling me a liar. Even questioning a loved one's funeral and a court date. Once the tape recorder went off, he pulls my criminal record out of his briefcase, informs me that I have enough strikes against me, and flat out tells me that it is my word versus their (among other unsettling comments). Note that I have not been convicted of anything larger than not being able to report to a probation officer (and she backed me in court due to my efforts) in over 10 years. To top it off, the next day I watch as my probation officer calls him back after he had called her and left a message. He just wanted to make sure I was doing everything I should be doing and making sure I didn't have any warrants... When did that become Geico's tactic, To try to go that far and have a customer locked up rather than fix the vehicle they are paying on? To make matters worse, I sent in a complaint and have no response. Meanwhile, this investigator has been stalking me with his cards with "Call Me!" written on them. Don't believe me? alaaronl@yahoo.com I will send anyone pictures of the card and of how you can expect to be treated by Geico. L. 10/24/11 I have found many of your advertising efforts quite humorous and effective, but must comment on the disgusting cruelty of your recent sushi commercial. It incorperates both animal cruelty and child abuse, nice job. In a time when we need more compassion, this is in such bad taste, I would never consider using a company that believes in this sort of advertising, and I turn the channel when I see it. I hope you consider removing this commericial from the air and web. Wyatt Earp 10/21/11 THIS IS A WARNING! NEVER DEAL WITH GEICO INS CO EVER!!!!! I HAVE A CLAIM FROM SEPT 23 AND I HAVE MED PAY ON MY POLICY FOR 10000. I TURNED MY MEDICALS BILLS IN SINCE SEPT 29 AS WELL AS THE ENTIRE MEDICAL RECORD AND THE BILLS ONLY TOTAL 2000 N THE NASTY UNPROFESIONAL ADJUSTERS MR JOHNATHON BROWN N TEAMMATES R STILL TELLIN ME DEY CNT MKE PAYMENT CUZ NW DEY ND THE CODES FOR DATE OF SERVICE I HAVE NEVER HEARD OF SUCH A THING N HISTORY ITS JUS 2 NT PAY ME!! louise watson 10/23/11 i am sending a poor review. i called in a claim for when hurricane Irene came though and a tree landed on my 2005 ford. my adjuster called me totaled the car. he was great in helping me to the limit that he could. what is poor is the totle loss department, different agents told me that all i have to do is send a title and then i will get the left over settlement check. now they call me and want more paperwork. i have been without a car since October 15th 2011. still getting the run around. everybody else got paid but me and it is pissing me off to the max. i am so fed up with them, i was thinking of getting a lawyer if this is not handled soon. bud 10/18/11 same story hit from behind with injurys other driver guilty yet gieco denies claim having to sue now dont take the chance with gieco they suck! Geico is the worst insurance company 10/17/11 I was rear ended in Feb, it is now the end of October. Whenever I call I get voice mail. They sent a letter that if they didn't hear from me they were closing my case... I wrote back a number of times, called a hundred times, and am still playing phone tag. Geico sent me a letter stating that they do not pay medical expenses, mine have already gone to collections and damaged my credit. Geico claims they will make a one time settlement offer when they are ready... What a joke of a company... I strongly recommend that if you have Geico, switch, and fast! Poor service, and even poorer coverage! Jim Farrel 10/16/11 Geico set my expectations on the time tableand resolved my claim quite efficiently. I will never use All State or State Farm whom I had in the past as they raised my rate s with no claims consistantly which is why I switched to Gieco. LOUIS J. ALBANO #0768-67-07-05 10/4/11 DEAR SIR/MAAM 10/04/2011 I'VE BEEN WITH GEICO FOR OVER 16 YEARS I’VE BEEN IN ONE ACCIDENT WHICH GEICO SENT ME A LETTER AND TOLD ME I WAS NOT AT FAULT.RECENTLY I'VE HAD A PROBLEM WITH MY ENGINE, SO LIKE NORMAL PEOPLE WITH FAIRLY NEW CARS I BROUGHT IT TO A DEALER, MILLENNIUM HONDA BECAUSE THE CAR WAS UNDER WARRANTY, SO AS THEY PROCEEDED TO FIND THE PROBLEM,THEY WOUND UP TAKING THE ENGINE APART AND FOUND A BENT CONNECTING ROD, TOLD ME IT WAS DUE TO WATER GETTING INTO THE ENGINE AND TOLD ME I HAD TO CALL MY INSURANCE WHICH I DID CLAIM # 009-001-872-0101065 IT TOOK 8 DAYS FOR AN ADJUSTER TO GET THERE MR. GARY LIMANDRI I GOT HIS NUMBER AN GAVE HIM A CALL TO TOUCH BASE WITH HIM. I WANTED TO TELL HIM THAT ALL I WAS LOOKING FOR WAS TO GET MY CAR FIXED NO ENGINE ETC.ETC.. RIGHT OFF THE BAT HE TOLD ME HE COULDN'T ASSESS IT PROPERLY BECAUSE IT WAS ALREADY APART, AND THAT IT COULD HAVE BEEN ALTERED, INCINUATING THAT MYSELF OR MILLENNIUM HONDAS SERVICE DEPT WERE TRYING TO COMMIT FRAUD, AGINST GEICO INSURANCE CO. WITH THAT SAID, I SUGGEST THIS CLAIM BE MONITORED VERY CLOSELY. YOURS SINCERELY LOUIS J.ALBANO 10/4/11 Geico will certainly not lose any sleep over what Im about to say, however I have not only lost sleep but have lost time money as a result of the way my claim was handled. I was hit in the left rear end while visiting a elderely aunt in Phildelphia. When I called the claim in that night I was told by the claims person on the phone to take my 2008 yaris to a local shop of my choosing. I live in maryland and did not know of any shops so I took it to a local machanic shop. A Geico claims adjuster came out and assessed the damage for over 7 thousand dollars. I left the car in Philly to be repaired. After 2 weeks I drove back to philly to pick my car up. In less then 2 days I discovered that I had major leaks. Geico told me to take my car to a local shop in maryland which I did. That shop discovered that the shop in Philly had only did 1/2 the work but charged Geico for parts that were not replaced and labor that was never completed. My car sustained water damaged amongnst other things. I informed Geioc that they had been defrauded and that my car was never repaired. Geico informed me that they paid the money and they were NOT going to do anything else. if I wanted to sue the shop I could but they had washed their hands and I was on my own. The claims adjuster kep giving me the run around everytime I would call her inquiring about my situation. I spoke to her supervisior (Nancy Truglil) and she basically yelled at me on the phone, telling me that I chose the shop so it was my problem. WTH! Is their no empathy for your customers who are already going thru a difficult time? Thanks for nothing! Cathy in Maryland. Lawrence Young 10/5/11 On 9/2/11 I added a car and driver to my Geico policy by phone. The customer service representative assured me that both car and driver would be added. On 9/11/11 the car and driver was in an accident that was not the driver's fault. On 9/30/11 after having failed to contact me like she promised the week before the claims adjuster called and told me that Geico was denying my claim because they could find any record of my adding an additional driver. This is impossible to believe as all phone calls to Geico are recorded. Geico is failing to honor the verbal contract that the customer service representative entered into. Now on 10/5/11 I received a phone call from the rental car company saying that Geico is also denying that I have rental insurance on my policy. This is also not accurate. Geico seems to be in the business of taking money without providing the coverage they promise. If this is not resolved to my satisfaction I will no longer be a Geico customer. Geico will not be out any money for this claim as it was the other driver's fault but they will lose thousands by losing me as a customer by failing to live up to their oral contract. Chimira Edwards 10/1/11 I was hit on 9/27/2011 in a parking lot by a Geico policy holder in Winter Garden Florida. There were three people in the vehicle, the car who hit me had damages on the back fender where she hit me and there were three people in the vehicle, the driver, another lady and a teenager. Immeditaely after I was hit..the passenger jump out of the vehicle and stated that I did not have any damaged. Evidently I did as the driver door is severly bent it and the damages are 1350. The policy holder attempted to coerce me to not file a police report because she didnt have money for insurance. The policy holder was ticketed for the accident as she packed into my car and hit me on the driver side of my car. I spoke to Geico on 9/28/2011 and they stated that they would call me back the next day. They never called and when I spoke to them on 9/30/2011 around 8pm they stated that they had not made a decision as they were waiting on a witness. The cost of repairs is 1350 and Geico states that despite the police report and the ticket. They stated that this witness who was in the car with the policy holder...and the policy holder statement trumps my statement and the police report. Geico stated that they would only pay 50% of the damages. They stated that their policy holder did not have damage on their vehicle and even went so far as to say that if I want my vehicle repaired for a cheaper rate that I should use my own insurance! It is dishameful that Geico will do all they can to avoid to pay for damages caused by their policy holders, and will attempt to do all they can to get over the victim when they are a mult million dollar company and could probably be even more profitable if they practiced ethically. I am going to file a claim against Geico and the individual who hit me for the repairs for my car. I shouldnt have to get my fiance who is attorney invovled and take more time out of my day to file a small claim for justice when they are in the wrong. I am frustrated and will never purchase insurance through Geico and will be sure to place this message on facebook, twitte and linked in to let all of my friends and family know about the treatment from Geico. 4073947181 janice robinson 8/9/11 This is the most dishonest company I have ever dealt with. Your client hit me while I was parked. You said for over 2 weeks you could not confirm liability until you talked with your insurd.even though it was cut and dry according to police report.I am hiring a lawyer and reporting you to the nj dept. of banking and insurance. I cannot even get reimbursed for my oop expenses just a bunch of lies and every delaying tactic in the book. you should be ashamed of yourselve. do not buy geico insurance. Joyce Persson 9/16/11 This is in regard to your new Geico commercial about Sushi. Though most of your commercials on television are totally assinine this one is totally disgusting. You seriously need some new ad men or just go back to the Gecko. Renee & FAMILY 8/29/11 THANK YOU TO ALL OF YOU WHO DOCUMENTED YOUR EXPERIENCES WITH GEICO. I WAS IN THE MARKET TO INSUR MY FLEET.. AND FROM WHAT I READ I WILL KEEP LOOKING. THANK YOU FOR ALL YOUR HONEST FEEDBACK. I WILL DEFINITLY CRATCH GEICO OFF MY LIST. MATTHEW RIGGS 8/30/11 I WORK FOR THEM AS A ADJUSTER IT ALL A SCAM WE FIND ANY WAY POSSIBLE TO GIVE YOU THE CHEAP PARTS AND LABOR AND THEN SOMETIME NOT EVEN INCLUDE SOME OF THE VISIBLE PART FOR LOWER PAY OUT BECAUSE WE KNOW YOUR NOT GOING TO USED THE MONEY FOR THE BODY SHOP BUT PUT IN YOUR POCKET SO WE KNOW WE CAN CHEAT YOU.. FYI INSIDE TIP IF YOU LIKE TO KNOW MORE GIVE ME A CALL CLAIMS ADJUSTER MATTHEW RIGGS 443 604 3342 1525 BENHILL AVE BALTIMORE MD 21226 BOSS ROBERT PATRICK 443-829 8754 MICHAEL J. SCHMITZ 8/31/11 IN THE YEAR 1999 OR 2000, I SENT 24 HOUR MAIL TO ALL GOVERNOR'S AND PRESIDENT CLINTON A PROPOSAL FOR MY SOLUTION= LATER THAT DESTROYED HURRICANE EARL LAST YEAR. I ALSO SENT PRESIDENT BUSH 3 DIFFERENT YEARS THE SAME SOLUTION, BUT WAS IGNORED. LAST YEAR ON THE EVE OF HURRICANE EARL I SENT GOVERNOR CHRISTI MY HURRICANE SOLUTION. HE BOUGHT THE EQUIPTMENT AND HAD IT IMPLEMENTED OVERNIGHT. NEXT DAY HE PUSHED HURRICANE EARL BACK OUT TO SEA AND DESTROYED IT. HE TURNED IT INTO A RAIN STORM. A WEEK LATER IT BUILT ITSELF BACK UP INTO CATAGORY 1 IN CANADA, SO I SENT MY SOLUTION TO THE CANADIAN GOVERNMENT. NO MORE EARL. NOW I'M TOLD BY ALL GOVERNORS THAT THEIR NOT INTERESTED IN SOLUTIONS ONLY FREE FEDERAL DISASTER MONEY. I SUGGEST YOU DEMAND THE GOVERNORS THAT REFUSED TO IMPLEMENT THE SOLUTION. THEY PAY FOR THE DESTRUCTION HURRICANE IRENE LEFT BEHIND OR YOU'LL LET ALL THE PEOPLE KNOW THE TRUTH. I STILL HAVE MOST OF THE EMAILS I SENT TO THE GOVERNORS FROM THIS YEAR. MY TITLE IS The Major Disaster Solutionist American Master. I figure out solutions to NATURE'S MAJOR DISASTERS. 70 DAYS AGO I SENT OUT 2 SOLUTIONS FOR TORNADO'S. ONLY 7 GOVERNOR'S ACCEPTED THEM. FIRE SOLUTIONS WERE ONLY USED IN CALIFORNIA AND NEVADA 8 YEARS AGO, NEVER AGAIN AND NOT BY ANYONE IN THE NORTHWEST, BECAUSE THEY LIKE THE OLD WAY BETTER. MY WAY NO WATER OR CHEMICALS, YET IT PUTS FIRES AND SMOKE OUT AT THE SAME TIME, FIRE CONTAINMENT WITHIN 96 HOURS. FLOOD SOLUTION = WASHINGTON STATE EMERGENCY WATER PLANNING DEPT. WENT NUTS OVER IT. I GOT A CALL FROM ECOLOGY NEXT DAY, BUT GOVERNOR GREGOIRE REFUSED TO USE IT FOR FREE FEDERAL DISASTER MONEY, INFACT SHE SPENT 100 MILLION FOR A FERRY, ONLY USED $2 MILLION FOR A CULVERT ON I-405 AND KEPT THE REST. FBI CAME TO INVESTIGATE HER, BUT SHE BORROWED FROM OBAMA AND PUT WASHINGTON IN DEBT $5-1/2 BILLION AND SPENT IT. ITS UP TO YOU INSURANCE COMPANIES. YOUR THE ONES THAT HAS TO PAY FOR THEIR STUPIDITY OR YOU CAN SUE THEM AND SAVE YOUR MONEY. MIKE 9/8/11 Geico does not fight for their policy holders. When something happens their reply is always...."Well I'm sorry ma'am this is not covered under your policy. There is nothing we can do". Really Geico then what the heck am I paying for with my policy?! They Suck!!! I need to join the Geicosux.com!!!!! Tonisha Huerta 9/8/11 Geico never fights for their customers!!!! I would rather go without insurance than to give them another dime!! Their policies cover nothing at all!! You always get the line..."ma'am I'm sorry but we don't cover that". Really.. So my car was messed up while habing it serviced (oil change) and my engine was damaged. So I call Geico to put in a claim for them to at least contact the dealer to recover the damages for my engine. The Geico representative politely let me know that is not covered under my policy?! Insurance is not just for car accidents!!?? I am so frustrated!! I asked the representative what exactly would I ask for to cover things like this for my next insurance company to for sure add that on my policy. My friend told me in the beginning of this process, Geico doesn't fight for you and the workers are very lazy. I have been a faithful customer but I will definitely look for another auto insurer. The price monthly may be a little cheaper but CONSUMERS you definitly get what you pay for and with Geico it's NOTHING!!! Please corporate call me at 770)608-8872. T-Bone 7/10/11 Having viewed a number of the grievances listed here and the fact this blog has nothing to do with Geicos' "Corporate Office/Branch" ~ I personally choose to write the CEO, Mr. Nicely, in Chevy Chase, Md a batch of "Certified" letters for resolution of my issues. Often times, the best plan of attack is to go to the top and avoid the frustration of the scoundrels at the bottom ~ they merely fill a desk for a paycheck. I urge those who sign in here to do the same ~ as I've had greater success in the past with this approach. Then, if your effort should prove unsuccessful, would then be time to go to your State Insurance Board and file a complaint, then get an attorney to litigate ~ seems it's all they understand. At least you'll have evidence beyond a reasonable doubt you made every effort to resolve the claim and/or grievance. The CEO of any company would be hard pressed to respond to a deluge of certified letters if everyone would only use this method. Everything else is a waste of time and precious energy... Good Luck Janette Juarez 8/5/11 I have been with Geico on and off for a few years now. I have never had a problem until I had to file a claim when my car was stolen! It has been so stressful!!! I am without a vehicle and they keep recording my statements and asking me stupid ridiculous questions as if I did something to my own car!!! I paid over half of my car in CASH when I purchased it, I have low monthly payments and I don't even owe that much and they are treating me like a criminal when I am the victim. I have never felt so angry and uncomfortable at the same time. The Adjustor who came to my house to take a live recorded statement was asking me if I did something to my own car!!!!! I need my car and these BUTT HOLES are acting as if I did something wrong when they are wasting time and they should be out there looking for my car!!!!!!! Has anybody else had this problem???? PISSED 7/26/11 Sucks..... you still have the wrong vehicle on my claim. This will result in an incorrect car fax report for my other vehicle. Your "managers" don't care about your policy holders, only about how good they look to their bosses! If you cared about your loyal customers, you wouldn't have to have a complaint site to get things done! Rosalyn Danzey 7/29/11 I am a Geico policy holder which I have been for years. Over about 1 month and 2 weeks ago my vehicle was stolen and involved in an accident. Geico under their investigation left my car at a salvage yard for 30 days. Once they completed their so- called investigation they took it to a body shop one of there collision facilites. Moppert Brothers in Turnerville, NJ has had my car for 2 weeks now and told me on two occasion it will be ready by the weekend. My coverage does cover rental which I have been in a rental for 2 weeks, they just advised me yesterday my left axle is bent and the car won't be ready until Wednesday next week. Every week these people are telling me something different like they are seeing something wrong for the first time. The Geico adjuster who is at the facility weekly, advised them to put a used part on my car like he was paying for it. I am going to get in touch and file a complaint against them with the Bankers and insurance commission for their poor service and the treatment they give their customers. I am also going to get in touch with the attorney generals office. I am tired of them with my car for the longest and giving me the run-arounds. Christian Proano 8/2/11 I dont even know how to explain but, Geico Auto insurance is a fraud!!!! I havent even been a good 6 months with the company and they are withdrawing more than twice from my checking account without my authorization. So after a few calls and complaints they try to accomidate with a small check for the overdraft fees I had to pay through my bank. What really ticked me off was the simple fact that after waiting a good 2 weeks to get even a cent back from my money in fees, and refunds of charges to my account TWICE.... Geico has nerve to supposily send money to a credit card that isnt even mine knowing that the funds were being pulled from my checking account!!! How is this even possible????????? I need my money bank NOW!!!!! and I will make sure that if I do not get my money back I promise a huge lawsuit will be in place as my word... Who ever is the one that can assist me please get back to me... Christian Proano Norma Kathryn Peteler 7/1/11 I had original planned to take my problem to someone higher in the chain of command but customer service was unable to provide me with the name anyone higher than she supervisor. After being with GEICO for forty (40) years today they call me to let me know that because my 24 year old daughter, who does not live with me, does not own a car and whose license has be suspened becaused of DUI I must fax them a copy of her car insurance or they are going to DROP me. I asked why my daughter's DUI problem had anything to do with me. I'm told its because she is listed as an approved driver under my policy. I tell them no, she had she own policy with GEICO and that GEICO had paid a claim in Deceber under her policy when she totaled her car. The say no, she has been on my policy the whole time, I say no, I was with her when she situp her policy we requested at that time she be removed from my policy. I say well take her off now, they say they can't. When I called a few months ago when my husband passed away to have him removed, I was told that I was the only driver on the policy. Forty years with a company and this is how I'm treated. I've been talked down to, called a lied, treated with total disrespect. Way to go GEICO. At least now I know why upper management doesn't put their phone numbers on GEICO'S website. Since GEICO can't help me I will have to utillize other options. G is for Give it up, we've got you; E is for Earnings, our number one goal; I is for looking out for ourselves; C is for customer; who needs them; and O is for oh shoot our market share just fell. 6/23/11 GEICO IS NO GOOD will not recommend it to no one bad service will not help you the only way geico help's it's customers is you say you have money for them then all the good talk comes on and you are there good budy BUT whend you need HELP it's go the hell thats my experience with geico. I need corp to call me at 321-514-5044 A.S.A.P. Marco 6/26/11 Hello, There should be a 0 star, cause one star is too much o evaluate the service I've received from Geico. Your Mascot should be a snake, it would best suit your sneaky style of doing business. I have had Geico for more than 5 years and never made a claim against them. In Dec a woman ran in the back of my car, she also had Geico. They assured me everything would be on her claim and would not affect my policy. My 1 year policy ended 05/1 and when I called to renew they told me they could not give me a quote at this time, or offer me a policy. When I ask the man why, all he could say was because of the claims I made, naturally I got upset and reminded him that it wasn't my fault and I was told by his agent that it wouldn't affect my policy. I decided to shop elsewhere since I can no longer use their services, I was shocked when the agent from the other insurance provider told me she won't be ble to write my policy as I have a claim with 36 months, I explained the no-fault accident and she said , well Geico have it on your driving record that you made a caim. I've never heard such crap in my life. Now if that is not sneaky, I don't know what is. It's ok for Geico to take your money every month for years, and if they have to pay for anything weather it's your fault or not, they want to cancel your policy ? I wish the florida lawmakers do something about this. This is just ridiculous. J LIZ 6/27/11 WOW, IM GLAD TO SEE IM NOT THE ONLY ONE THAT GOT SCREWED BY GEICO. MY DILEMA IS ABOUT THE SAME AS EVERYONE ELSES. MY CAR WAS PARKED IN MY APT COMPLEX AND MIND YOU IVE BEEN LIVING THERE FOR ABOUT 3YRS AND NO PROBS. TIL THIS GIRL AND A GROUP OF GUYS MOVED IN. SHE GOES BY THE NAME OF LACY RATCLIFF. LATE WEDS NIGHT SHE LENDS HER CAR TO ONES OF HER FRIENDS AND THEY HAPPEND TO BACK INTO MY CAR MIND YOU IN ORDER TO HIT MY CAR YOU HAVE TO DRIVE AN SUV BECAUSE I DRIVE A DROPPED SILVER HONDA ACCORD 98. I DONT NOTICE THE DAMAGES TIL THURS MORNING. AT THIS POINT I DONT NO WHO HIT MY CAR SO I SPEAK TO A COP AND TELLS ME TO LOOK AROUND MY COMPLEX AND FIND OUT WHICH CAR MATCHES THE PAINT TRANSFER AND HEIGHT TO HIT MY CAR.I DO WHAT I WAS TOLD BY THE COP AND BOOM IT WAS HER CAR WHICH IS A TOYOTA 4RUNNER. I LEAVE A NOTE TELLIN HER THAT SHE HIT MY CAR AND THAT I WOULD CALL THE COPS. LONG STORY SHORT GEICO ONLY CALLED ME TWICE THEY TOOK A MONTH AND A HALF "INVESTIGATING" THE PROPERTY DAMAGE. AT THE END THEY CLOSED MY CASE EVEN THOUGH I HAD PICTURES OF BOTH CARS AND THE DAMAGES. AND TO THIS DATE THEY DO NOT KNOW WHO WAS DRIVING LACY RATCLIFF CAR THAT NIGHT.AND SHE LIED AND SAID THAT HER VEHICLE DID NOT HIT MY CAR. THE THING IS THAT YOU KNOW WHEN YOU HIT ANOTHER CAR OR ANY OTHER ITEM ON THE STREET.SO THANX LACY RATCLIFF AND GEICO FOR MAKING MY LIFE MUCH EASIER..... alonna coles 6/10/11 I've been with Geico for five years and prior to that I was on my parents insurance for a couple of years and geico been very good to me and my family, whenever I had fender binders or small accidents they me and my passengers now I just was involved in accident in my brand new car and my insurance was canceled and I wasn't aware of that but their trying to see rather their going to cover it or not and just for them taking consideration to that makes me give them a five star! Nasirah L. Sharma 6/15/11 My car insurance was canceled because of a credit card mix up. The payments were automatically coming off of my debit card but the Bank that issued my card canceled my card and issued another which messed up some of my accounts. Geico was one of the accounts and tonight when I tried fixing the issue I was told that because my account was canceled 5 days before I would be charge another down payment fee. This is an outrage I can barely pay for my Insurance and now you want me to pay another down payment I don't have it. I could even see splitting up my payment but the demons on the other end of the phone would not work with me. Please contact me to resolve this situation so I can continue my insurance with you at (732-869-1848) Thank You, Nasirah L. Sharma 5/31/11 geico corporate directory O'Neill, Valerie sam 6/2/11 Hello ,I Am Mr Sam Smith .A legit loan lender.Are you into debts? Do you have a bad credit?Are you financially down.I give out loans at low interest rate of 3%.I give out loan to Business,Auto and personal loan to Men and women who are into Business transaction, I give out long term loan for ten to fifteen years your interest in this you can as well tell me the amount you need so that I can send you the terms and condition and monthly repayment that if you are realign interested in getting a loan from me,hope to here from you soon.via samsmithloaninvestmentcompany@gmail.com LOAN APPLICATION FORM Name: Address: Nationality: Country: Zip/Code: Date of Birth: Gender: Marital Status: Amount Required :($) US DOLLARS Purpose for Loan: Phone No: Loan Term/Duration: Net monthly income: $ Regards Mr.Sam Smith Elizabeth 5/26/11 A Geico policy holder failed to yeild the right of way, and pulled into the oncoming traffic as I was coming by. My small truck struck her small Honda car. The woman driving said she didnt look my way before crossing the road until she heard my brakes. She stated at the scene of the accident that she was watching the traffic on the left side of the road to make a left hand turn. Meanwhile, she pulls out in front of me and I stike her car on the front drivers side headlight and front wheel. I call 911 from the scene of the accident and she complains we can take care of this ourselves. When the paramedics, police and fire dept are sent out she complains that I'm hysterical and should be grateful I didnt kill her. The police ask her what happened and she explains that she didnt see me and pulled out into the two lane highway blocking the right lane completely and a portion of the second lane. She then goes on to state she was completely at fault and that I tried to stop when I struck her car. The brake marks on the road prove I never left my lane. She then tells police officer Cabellero that she heard my brakes and waited for me to hit her!!!! What he says, why did you do that. She says what else could I do, I was already out there. Well,the police then tell me the woman was at fault!! And she recieved a ticket for failure to yeild the right of way... Next day Geico adjuster Karen Garrett contacts me and states they are not responsible I should contact my own insurance carrier to get my truck out of impound.. I told her no!! Their insured was at fault and recieved a ticket. She said if the officer wasnt on the scene he cant make that determination... They are trained to look for these things and you say they dont know how to do their jobs!!! She then questions me and asks if I was on a cell phone.. No I say and my phone records will prove it. Are you on drugs... No I say and my blood will prove it. Did you see her out there, I saw her as she moved into the road in front of me.. I say, adjuster response.. Why didnt you stop... Are you kidding.. My brake marks are all over the road and I stayed in my lane... Then she asks how long are the brake marks... IDK I say go measure them, I was busy talking to paramedics and police at the scene.. She says well you should go get your car. I told her No again because the police are scared the air bags will go off... Needless to say... They have not informed me of the status of my claim... GIECO YOU SUCK!!!! And so do your drivers who dont pay attention to the oncoming traffic... WTH!!! Pay for truck so I can move on... Glenn Rosenberg 5/24/11 I have been a GEICO customer for auto's trucks, home owners and motorcycles since 1975. I have never had a major claim with them and the one now is actually covered under my under-insured motorist. The company at fault paid all of there clients coverage under there policy. Before i could accept this part of the settlement, Geico had to agree not to sue the other company and allow me to accept it with the understanding my own under-insured motorist would cover the rest. Before seeing any of my records, GEICO (Joe Jackson) offered me 5000.00 to settle the claim. Since my medical bills were already about 10,000.00 more than the other company already paid, I felt it was an insult. I offered Joe Jackson the insurance file from the other company detailing all my bills but he wanted to get them on his own. Once he did he said the total was about 10,000.00 less then the other company said they were. I than spoke to John Edmonds his supervisor and he requested the file from the other company so I went to the trouble to burn it and send it to them. I asked them to add both files and tell me if they were the same, but they would not tell me. They since raised there offer to 8000.00 and said it was fair but said in a letter dated 5/19/2011, if I get a permanency rating on my knee from my doctor who did the surgery and send the bills for the further treatment I was getting, they would consider that as well in there offer. One 5/19/2011 I called Joe Jackson and John Edmonds and they told me the offer is 8000.00 and they do not care about a permanency rating or any further treatment because that is all they will offer me. They said the impact was minimal and I had preexisting issues with my back and knee. I told them from the start I had a preexisting back condition but it has not bothered me for years until this accident and that I did not have a preexisting condition on my left knee. I have not seen a doctor for my back in years nor have I had to take pain medication or pain management for my back until now. It is not my fault I was rear ended by two cars in California while on vacation. I have told them and my doctor that basically my knee is better but it only bothers me when it leans to the left which will be permanent, but my back is continuous lower back pain that goes down my left side 24/7. I tried to call Geico Corporate and could only speak to a Debra Decker who said she would have someone look into this. That person was Joe Abbatello who I was told was a regional manager. He said he would talk to Mr Jackson and Mr Edmonds and tel them they have to look at the rating and further treatment I receive and considerate it, but even said, it may not change there offer of 8000.00 even though my bills are higher. I since found that Mr Abbatello works in the same office as Joe Jackson and John Edmonds. Most would assume that being in the same office, they are friends, buddies etc and so do I, meaning so far all he has told me is what I want to hear. I told Mr Abbitello that I sent Mr Jackson an e mail stating our conversation about Mr Jackson first telling me he would consider the permanency rating and further treatment but now he will not. And if he puts what he said in writing about lying to me in the letter dated 5/19/2011 I would than consider the offer because I could at least post there letters showing there lies. I have since left Mr Abbitello two voice messages without a reply, and today 5/27/2011 I did receive a letter from Joe Jackson mentioning our conversation but omitting anything about the first letter and now not considering a permanency rating or further treatment, only the offer for 8000.00 and a complete release. I have been referring people to Geico for years and still have two cars and my home insured with them. I can see this as being a big mistake. All these years I thought GEICO was a good company and they had good pricing so I stayed with them. I now see you get what you pay for with GEICO, NOTHING! If you have GEICO now, you may want to consider looking for another company in the event you have to file a claim. if YOU CANNOT DEPEND ON YOUR INSURANCE COMPANY AFTER BEING WITH THEM FOR 37 YEARS, ITS TIME TO LOOK ELSEWHERE, WHICH I SOON INTEND TO DO. Also when you call a company and all you cannot get in touch with any of the presidents, vice presidents, CEO's etc to talk about a problem, it sends up a RED FLAG. If anyone would like a copy of there letter dated 5/19/2011 or there settlement offer afterwords, I am more then happy to send it or if you want to compare notes, feel free to contact me. If anyone from GEICOS Corporate office would like to contact me abut this, feel free to call 301-593-1234 Carol Smithy 5/9/11 Last August my daughter was backing out of her parking space when some crazed woman decided to try and make it around her! Needless to say she didnt and their bumpers hit! Not a dent or scratch on my daughters car but Geico payed out a claim on the wacky womans car for $ 1600.00. They never once called to get our story or even take pictures of her car?? Even police report states minor damage meaning paint transfer that buffed right off! Now my daughters premium doubled cause they dropped the ball! Contacting Consumer Affairs the BBB and Corporate headquarters! Thanks Geico...................... Carolyn Wright 4/25/11 My name is Carolyn Wright, from Atlanta,Ga. GICIO increase my rate on my insurance without letting me know. They also started taking the higher rate from my checking account without permission. Then when I asked them to stop the automate pay. I was told I had to pay up my police for 30 days. This is bad business, these terms were not discuss with me when they enrolled me. I think GICIO can improve there customer relations with clients. But most of all, they need to start being up front with their customers. KEVIN 4/4/11 THE WORST COMPANY IN THE HISTORY OF THE UNTED STATE I THINK IN AFGHANISTAN INSURANCE COMPANIES ARE BETTER THAN GEICO . WELL HOW DO YOU THINK WARREN BUFFIT MADE HIS MILLIONS FROM COMPANIES LIKE GEICO LOADED W ITH FRAUD AND LIES Esther Loan Finance 3/30/11 Attns; The management of Esther loan finance inc. Wishes to offer you a loans with the low rate of 2%. Individuals and companies are loaned. We help by enabling people to escape financial problems. Do you need a loan, do you have bad credit but seriously in need of financial assistance? Have you been rejected by banks and lending houses?. We offer financial assistance with the low rate of 2% and range from 2000 euro to 10,000,000 GBP(Business Loans) 100% of the project, businesses and personal financing with loans secured and unsecured. Customers interested should contact us for more information by e-mail: estherloanfinance@yahoo.com we wait to regard you as a valuable customer Sincerely, Information service, Esther loan finance inc, Head office:62 hackney road London UK. patricia leen 3/29/11 geico does not uphold the customer service motto businesses are spose 2 abide by. When obtaining geico as my insurance company I was never asked by the agent if I had any customizations on my vehicle. I was under the impression that full coverage covered customizations. Well wen my vehicle was stolen geico refused to reimburse me for my stolen ystem even they I produced proof of the customization. They told me the agent who set up my account was supposed to ask me if I had customizatiins and since they didn't, I would hav to b penalize for the negligence of their representative. I've spoken to the regional manager, who claims to b the vice president. And I was told the next point of contact after him would b corporate. He told me that the agent that told me that mis-informed me and that he is actually the last point of contact. This proves that their agents have the tendency to mis-inform customers. I need someone from corporate to contacct me be fore I switch companies, go to BBB with this or even go as far as to file a suit against geico fore their negligence and breach of duty. 301-213-6451 PATRICK 3/19/11 THIS IS THE WORST NOSY COMPANY I EVER SEEN I OWN HOUSE IS BRONX THAT'S RENTAL INCOME AND MOVE A COUPLE OF WEEK AGO UPSTATE NEW YORK. THEY TOOK THE WRONG STREET ADDRESS AND SENT IT TO A COPY HAVE COPY OF EMAIL. WITH THE INCORRECT ADDRESS I TOLD THEM TWICE. SAID THEY FIXED IT NEVER DID TIL MAIL WAS RETURNED AND GOT SUSPICIOUS BECAUSE ME LEAVING IN THE BRONX THAT I ATTUIDE I GOT. AFTER GIVING THEM MONEY OVER THE PHONE 165.00 THEY SWITCHED ME OVER THE UNDERWRITING DEPT. SPOKE TO A GIRL NAMED JESSICA D. AND TOLD ME MY KIDS WERE ATTENDING THE BRONX SCHOOL WHEN I NEVER TOLD THEM!! I NEVER MENTIONED ANY OF MY KIDS THERE SMALL 5TH 6TH AND 2ND GRADE AND A BABY. SO, I SAID HOW DO YOU KNOW WHERE MY KIDS ARE GOING TO SCHOOL AND LIED SWITCHED THE WHOLE STORY AROUND SAYING THAT I SAID THAT WHY WOULD I MENTION MY KIDS SO THEY CHANGED THE WHOLE STORY AROUND NEVER TOLD ME WHERE THEY GOT THIS INFORMATION FROM I THINK IF ANY LIVES IN BRONX HIGHEST PAYING NEW YORK THEY WILL AND SWITCH BACK UPSTATE NEW YORK TO THE BRONX I HAVE ALL THE PROOF THEY NEED THEY NEVER ASKED!! BUT I THINK IF THESE PEOPLE HAVE TOO MANY QUESTION GOING TO ANOTHER COMPANY STATEFARM, PROGESSIVE OR WHATEVER AWAY FROM THEM IF THEY HAVE SO MANY QUESTION NEVER SPOKE TO HEAD OF COMPANY GEICO!!! THEY HORRIBLE Greene 3/16/11 Good afternoon, Added a car in December - policy renewed in January - reps and "managers" state I requested to have my information sent via e-mail. NOT true- e-mail has been on file three years - when car was added i was given one price - bill came another amout - policy renewed another amount - of course each quote increased. I received a term letter for a grand - told I was receiving the bill via mail -....uhhh what happened to my bill being sent in regular mail? I contacted two other ins companies - why are they cheaper than Geico? I inquired about geico headquaters I was told by a rep they could not give the number out...is this company serious? I am so disgusted to the point I will be breaking a ten year realtionship. Im leaving a number just to see if I get a call back 443-204-7200...my expectations are too high...I doubt if i get a call back! Desheru 3/11/11 This is the most terrible insurance company. I have been a customer for many years and now that the economy has changed for the worst so has this terrible insurance company. I mailed my payment into GEICO only to find they reported not receiving my payment. Having said that they raised the insurance $500 and completely negated all previous payments made the six months prior and now I have accumulated an extra 3,000 for this insurance. I of course was reported to the DMV and had to pay the amount due for non-compliance of the state law that applies to not having your vehicle insured. I cannot obtain any other company to insure me at this time, since I am now considered a "high risk". This was plainly a ploy to make me pay a higher premium and retain my business simultaneously for an insurance company that leaves a lot to be desired. If GEICO treats their long-standing customers in this manner only you know who or what can save the very new customers. summer deaver 3/7/11 WORST insurance co EVER had a reck over month ago and still only pic and 1 est has been done they keep giving me the run around !!! Philippo 3/6/11 It must be mentioned to those who are in need of moped insurance that I have found Geico Insurance rates the best online. This is even after I was given 1 point on my driving record. I have found the customer service reps by telephone to be polite, professional and helpful. Thanks Geico and keep up the good work. That little gecko is gak. mindi newman 3/2/11 I never had any problems till recently I realize that I never was given a discount 4 my son death grade point average I get swype talking to many operators nobody would give me a credit I have tried calling corporate nobody answers isohunt the information 1 year ago and was told they have no record I think 500 dollars is a lot of money and I can't get anybody to credit my account I am going to get other quotes sands nobody act I call will help me atef bekheit 2/24/11 the worst insurance company i deal it with. i was verbally abused by the supervisor of the auto damage claims in new york. Ms Taylor 2/11/11 This Geico Representative did not take into account the true facts about a vehicle incident involving my 97 Cadillac Eldorado even with the statement of a witness in which my son was involved. They questioned him so many times that his story about the non-reportable accident that they did not pay the claim to fix a simple busted bumper. The individual that caused the accident on Jan 22, 2011 on a Saturday afternoon swerved and missed a Toyota SUV, gained control of his vehicle and the right side of his vehicle slammed into my Cadillac on the left side below the bumper knocking it out of place. Technically it looks like my son hit M. Fuller's car who works at a Tires Plus location in Stafford VA but he actually apologized to my son in my presence for causing the accident but Geico still did not pay our claim because Mr. Fuller Lied. I will not recommend Geico to anyone or much less getting work performed at Tires Plus anywhere. Sable 2/19/11 Wow... I never knew how many bad Reviews gieco has. This is ridiculous. My husband called about a quote and they changed my premium (In the middle of my cycle) from a premium of 484 to a premium of 1076. What the hell??? #1, unless changes are made, the premium is NOT (its in their policy) suppose to be changed until renewal time. They like to screw people over. I've beenw ith them for almost 6 years and have been having problems the past 6 months. I only stayed with them becasue seniority is SUPPOSE TO BE A GOOD THING. Not for this company. They suck. They don't even take responsibility for mistakes that THEY'VE made. THIS RATING SHOULD BE A NEGATIVE 1000 STARS. 2/1/11 four car accident, three of them geico customers. four weeks, no settlement or offer. adjusters not calling back (vacation?) storage fees, car rental fees stacking up what do the stockholders think of this? faster settlement means lower cost... do we need to hire an attorney??? this would certainly jack up the rate! no wonder car insurance is so expensive! more paperwork to file complaint with dept of business regulation!! rhode island frank - washington, dc 2/1/11 PROBLEM: I have an automobile policy with Geico and: 1. I have paid them in full for a one year policy on 1/17/2011, via a credit card; 2. I have an ROBO-CALL/auto-caller (recorded message), calling daily (sometimes twice per day), stating that I must pay immediately or my policy will be cancelled; 3. AS I STATED IN ITEM #1, ABOVE, I HAVE ALREADY PAID IN FULL REQUEST: These auto-call/ROBO-CALL (recorded message) phone calls must be stopped, immediately, as I have paid in full. I would think that a national company such as Geico would have a better technology team that would not harass their customers like this. I would believe that Geico, a national company, would know what's it left and right hand were doing so that I do not have to be harassed, daily. PLEASE STOP THESE ROBO-CALLS, IMMEDIATELY. Mrs Frankie Beeche...Illinois 2/2/11 First of all, I am a senior citizen of 77 years.SHAME ON GEICO...Are the CEO's blind to the underhanded practices of their employees????...As in days past, they all should be tarred and feathered and thats really too good for the kind of peopple they are. This country already has a full house of greedy crooks in our nation's capitol, we don't need them in our ins. companies. It's pathetic how dishonest and disrespectful they are....from the top to the lying operators they put on phones to lie and cheaT INNOCENT, UNAWARE CUSTOMERS !!!! I have become aware of their slimmy practices just this past week. I became aware of a ""100% SERVICE CONNECTED VETERAN"" who has benn lied to and then passed from one liar to another in order to gain""50.00"" how low can they go?? Surely,they need to be investigated for their practices. But I have found that word of mouth has broken the back of many weasels,and at my age, I have been witness to this happening.some times, slowly but surely.Alert your family and friends to this snake in the grass.....Is anyone surprised the CEO's don't read this?BUT LOSING POLICY HOLDERS WILL GET THEIR ATTENTION SOON. Stacy Novick 1/17/11 I paid for a policy, was told it was in effect immediately, then I was denied road service, which I had already paid for. They said my policy was not effective until the next day. In other words, had I been involved in an accident, I would not have been covered, despite the information I had received over the phone. Do not believe what anyone says at Geico! MF Steen 1/21/11 I've had 8 claims auto claims over 25 YEARS that couldn't have been handled better...hence I haven't changed companies. That being said...customer service sucks..."we do not have the corporate phone number but you can write to PO Box....." That is NOT acceptable! It's a public corporation...they aren't doing business out of a maildrop. Thomas 1/23/11 I would like to thank you for your quick service when the car was finally taken in. It took almost 2 months but you guys finaly got around to fixing my car. The service was very good and the car fixed extremely well. The only problem is with the customer service.When you know that your driver is at fault ( in my case he went to jail) you realy should take care of the victim instead of having your service agents look almost as stupid as that dum lizard you use in your ads.You should not be advertising great claim service when you do not follow up quickly enough. Either hire different people or change management. Bye Bye carlotta 1/27/11 I called Geico for a quote on a new policy in the event that I separated from my husband. The associate I spoke with Katy Rodriguez asked me for an address. I told her that I did not move and do not have an address to provide her. She stated she needed an address in order to process quote. I gave her an address of a complex that I had been thinking about checking out but had not even seen. Anyway, Ms. Rodriguez proceeded to say at the end of the conversation that she was going to send me an endorsement for the separation. I said wait a minute. I'm not separated from my husband, I was just inquiring about a quote and how I was still residing in the same house with my husband who was upstairs. Ms. Rodriguez stated he was upstairs so we are not together. At that point I was upset and had asked to speak to a supervisor. Patrick then came on the phone and told me that this is their policy, that when you mention it, they automatically create two separate policies. I proceed to tell him that I thought the policy was stupid. I was told since I called and asked for a quote based on being separated that they would send me a separate policy from my husband although this is not what I had wanted at that time. I told him that this policy will cause more problems in a relationship if all of a sudden you have two separate policies. Patrick then proceeds to ask me if I wanted him to send the policy to the new address (the apartment complex that I don't live at, but just provided address because Ms. Rodriguez insisted on having one). I told him no that I don't even live there that I live at the same house my policy has always gone to. Ms. Rodriguez later called back on my home number, as I was on my cell when I initially called and asked to speak to my husband who was unaware that I had even called. This behavior is unacceptable!! I asked to speak to Patrick again and told him again what I thought about the policy. Bottom line Mr. Strickland, I believe that most Geico customers do not know that this is a policy of Geico and if they even mention that they wanted a quote based on possibly being separated that Geico automatically sever their current policy and creates two new ones without your permission. This practice cause more problems for consumers. The policy that Geico has is horrible and needs to be exposed in the event if someone who was thinking about separating or divorcing their spouse that they would be aware that Geico will automatically separate your policy and then in turn notify the other party. This is disgusting, what if I were a battered woman who was trying to get away from her abusive husband or if I haven't even spoken to my husband about leaving that this incident could have potentially been fatal or could have cause tremendous problems in an already hostile situation. Samantha Jenkins 1/26/11 When asked why I chose a different international auto insurance company than Geico, here was my response. "May I ask why you chose to go with them?" No worries. Least important to me was they were half the price. More important was that for several weeks I tried to contact Geico before I left the states and could never reach them during office hours for even a quote. Once I did reach the overseas office I had to wait to get some form to complete to even find out what I would have to pay or even if VENZ was covered. Once I filled out the form and sent it in I never heard back from anyone about a quote. I was now in VENZ and was contacted to resubmit my form as I had not even received a quote. Once I submitted my form to get a quote I was not given a quote I was emailed and asked if I still wanted a quote based on the fact that only certain things were covered. I said yes and finally after nearly 6 weeks of requesting a quote I did in fact receive one. During the 6 weeks of waiting to see if VENZ was covered, every other person I worked with recommended this other coverage. I went on line and in 10 minutes had a quote and a standing policy at half the price. My fear was that if it took over 6 weeks to get a quote, how long would it take to get claims service for a bad situation should it occur. Thanks. Samantha Jenkins" Kim Hunt 1/12/11 PITIFUL! the service is poor and the reps are dumb as hell! they dont keep accurate records and they cant even open attachments on emails...I have been working to settle a claim since last year and still cant get past the idiots asking me for the same info over and over! WOW Very Very unprofessional and poor communication as well as poorly trained to do their jobs right! bill 1/3/11 Your commercial with the lady that calls him "Stanley" is sick! It turns my stomech every time I see it. Ellen 1/8/11 Today Congresswoman Gabrielle Gifford was shot and as we all know no one knows what disabilites she will be left with if she survives. 6 other people, including a 9 yr. old little girl and a Federal judge were among those killed. In all 19 people were shot. What does this have to do with Geico? Geico thinks it's funny to have as one of it's spokeman Mr. Robert Lee Ermey,who stood so proudly at the Toys For Tot's drive and advocated the over throw of our goverment!! I e-mailed Geico about this outrage but their position is that Mr. Robert Lee Ermey is speaking his own opinion!! So stop complaing about Geico and start dropping them! I did and every month I get an actual LOVE letter complete with Hearts begging me to return to them. NEVER GOING TO HAPPEN. Go on-line and look up the insurance company's available in your state I'll bet you'll not only find a new company but you'll also get more then 3 times the amount of insurance for the same price if not less!! Every company has clauses in their contracts with their employee's about their behavior on and off the air and when appearing in public. In other words they represent the company 24 hours a day. It appears that Mr. Ermey and Geico both want to over throw our government!! BOYCOTT GEICO!! Ethleen Thomas 1/11/11 Good Morning, I am sending this review because Geico gave me a raw deal. I got into an accident in August 2009. My business was in a down hill. I was on my way that evening to go sign up a client. The road was very slipprey and it was very gloomy. I hit a tree. I lost that client and that was the end of everything. I was very impressed at first because they gave me a rental car and took care of the car payment. When it came to my lost wages and pain and suffering I got the turn around until I stopped pursuing it. I am just bring this to your attention because people have to realize that fair is fair and you do not take advantage of people because you are in high places or position where you could break someon. Some of us might not be able to express our self but, the professional has to look at everything and sometimes put them selves on other peoples shoes and not try not to let people be in a state were they do not even feel like living. My world was going down and Geico did a good job in making me feel that I was very stupid. LISA HOOKER 1/11/11 Hello, I offer loan of all kinds i give out,Business Loans and Personal Loan are available.If you are In debt and you need a Loan Just Let Us know, Even with bad credit!!!We still offer you a loan since we are the last bus stop in financial Help.. Fill the application form below and contact me at:lisa.hookerloanfunds07@gmail.com First Name................. Last Name................. Occupation................. *CENSORED*.................... Country.................. State................ Monthly income.................. Amount Needed............... Duration..................... Phone Number..................... Mobile Number...................... LISA HOOKER Andrea Cardenas 12/3/10 I need a call from the corporate office. I have a claim that has been going on for two months and when I asked for the check to be sent to my address, the initial person helping me sent it to the body shop and forged my signature and cashed the check. Geico is now saying that they can't do anything. This is unacceptable!!! Why would you have me go through this large ordeal and have me sign an affidavit of forgery and then tell me sorry, we can't help you! If I have to send this out to the media I will. I work for the bank and I know you can submit a claim for the forged check. Why you won't do it? I don't know. My number is 623.628.5085. Please, call!! I will not rest until I am helped from the company I trusted. Use your Brain 12/9/10 I really want to call all of these phone numbers people are leaving here. THIS IS NOT A GEICO WEBSITE!!! Dr Joseph Thomas 12/6/10 I wish people could find out how bad your car insurance company will treat you before you pay for premiums for years, so you could find a better company with a better track record. Item 1. Integrity Don't think that the adjuster is concerned about integrity, he is not...he is only concerned with what he can deny payment for. Similar to the health care industry where they try the hardest to find reasons to deny covering your health care claim. Incident: Front end damage to my vehicle ... and possibly a cracked coolant reservoir from the impact. The mechanic stated it could crack from time and going over railroad tracks. They could at least admit that it could have cracked. They had the nerve to state since there was no structural damage in the area as though that force of impact doesn't cause whiplash unless you are hit directly by the other vehicle. As though an egg in a jar could not crack unless the jar cracked. I told them is their no one in the company that has the integrity to at least discuss the possibility. After read the above examples I know I am wassting my time with GEICO. I have been with them since 1976. Jane Smith 12/1/10 Geico will lie, deceive, employ delay tactics, pass your calls around the world and back and then finally when you threaten legal action because you can't take anymore, they threaten you they will call the Police and have you charged with harassment if you call back. How the bloody hell is a Policy Holder supposed to get their claim settled if they are 'not allowed' to contact their Insurer or are scared of being arrested? Surely the Police have better things to do than chase after people Geico don't want contacting them legally??? Geico are nothing but wolves in a lizard costume. Do NOT get Insurance with Geico. They don't care about their customers, they only care about their own pay checks and making a profit at the expense of other people's misery. Underinsured Motorist Insurrance - Fraud? 11/16/10 Hello: I am reporting allegations of fraud by Geico to my State's Attorney General Consumer Complaint Division as well as to Idaho Department of Insurance. I have made telephone contact with both offices today. If the following email makes sense to you and believe you too are paying for coverage that doesn't exist (fraud) then give me a call. My number is listed below. If you perhaps have also purchased Under insured Motorist Insurance (UIM) from Geico, and live in what they within Geico's Under insured Motorist Claims Department are calling a "difference" state, well this might be of interest to you. Please contact me with interest at trevor.hitchin@gmail.com I carry (and have already purchased) a $100,000 / $300,000 under insured motorist policy, these are my "limits / ceilings". Geico will not activate the payment of a Under insured Motorist Insurance Policy unless and until the "other" party's insurance liability limits have been exhausted. In my case, I was hit by a 16 yr old in Idaho (clear liability, she was sited, I had serious and debilitating neck, spine, back injuries and so did my passenger). As a result of my injuries, I had substantial loss of income, medical expenses and a years worth of pain and suffering - today was as bad as the day of the accident (18 months and counting). Are you with me so far? So today I learn that my claim for UIM damages (medical, loss of income, pain and suffering) will first need to start with the other party's insurance co (who have already made me an unacceptable out of court settlement offer) and if they decide to pay their insured party's policy limits ($50k) against my claim for substantially more, then my Geico UIM policy 'kicks' in so to speak.All this is SOP and I am learning more everyday about how it works. This is the tricky part..... Well, remember I said I had purchased $100,000 of UIM insurance? Well, get this, the UIM adjuster from Geico is telling me that because of the State I live in (Idaho), I would only be eligible for my policy limit LESS the other person's coverage limit. In this case my $100,000 of UIM coverage just got shrunk to $50,000 ???!!!! You might say well, "that's the insurance business, and they can do that". Well, the way I see it, how can a company like Geico sell me coverage in my home state and know there is no way to pay the amount of coverage being purchased in ANY situation. Think about it, do the math. Again we are talking about UNDER insured motorist insurance, this is quite different from NON insured motorist. Are you still with me? So I, and many others think we are carrying $100,000 of UIM insurance when, by Geico's own definitions (of reducing the policy by the other person's limits) could NEVER get to the coverage limits you were paying for. Does this make sense to you? If they carried $0 value of liability coverage, they would have NO insurance and UIM would be irrelevant - it is for under not "non" - sorry for the double negative. It is an open loop, an impossible outcome for a policy you are paying for, one which was never designed to ever be paid out in full. The game is rigged - illegally structured. If you wanted $100,000 of UIM insurance coverage, you could not get it. It would be like pre-buying a six pack of beer from a shop in case you needed to recover damages greater than 3 cans of beer (the other person's limits), only to be told that since you got three cans from the other shop (the person who is liable), and would as a result only be offering half of your coverage - or in this case 3 cans. If the person who hit me carried a $100,000 limit, in this scenario I would be paying for a policy (my Geico UIM policy) that essentially would be reduced to $0 ($100,000 - $100,000). It is absurd. I know the underwriters for Geico are charging you (me) for the $100,000 in coverage. Think about it. Under insured means exactly that, the liable person carried less insurance than needed to make your claim for damages whole. If the other person must have a positive value for a liability policy (there is no such thing as a policy with a negative payout)and Geico is telling me they are going to subtract that amount from my coverage (when the whole idea of under insured is to cover the difference), well, again, think about it..... I COULD NEVER GET TO MY $100,000 UIL that my policy states I have paid for and carried. It is fraud. If 1 - X = Y and X & Y are both positive numbers, then Y will always be less than 1. If I have $100,000 of UIM insurance coverage but it will be reduced by the other parties limits, than I will always have something less than $100,000 of stated coverage (per Geico). I hope you are able to follow me. I COULD NEVER HAVE $100,000 of UIM insurance - it would always be less than $100,000 and possibly worthless if the person who hit you had $100,000 or more of liability coverage. If that is not fraudulent and deceptive practices, I do not know what is. Please contact me if you wish to know more. Keeping 'em honest in Idaho. Oh and we bailed out this Industry with tax dollars? -Trevor Hitchin 208 841 2591 John smith 11/6/10 Geico are in the business of making money, not losing money. They do not care about their customers, They care about the almighty dollar. My premium suddenly doubled becase I am now no longer a preferred customer. I am now a Standar customer and therefore I have to pay double because of a seat belt ticket. Once they start paying for claims, they will find a way to ditch you. Beware of this lion 11/2/10 i have been waiting for more than three months to be paid on a claim. my car was totalled by a gieco customer. i have had to borrow a car from a family member to get to work. i have no money to buy a car for myself. i keep being told victoria phillips of geico that they don't have all the information from another party involved. i think they don't pay their claims. i am going to contact the insurance commissioner in new jersey and make a formal complaint against geico. we all think if the other driver has insurance we can drive with confidence but not if the other driver is insured by geico. barbara davis moorestown, nj Torry 10/13/10 Geico is the worst insurance company I have dealt with. I recently cancelled my policy with Geico because my checking account was overdrawn $356. I renewed my policy for 6 months and I spoke to an agent on the phone to stop the automated payment. She informed me that if she does that she would have to charge an extra payment for a security deposit. That didn't make any sense ,so I said that was not going to work for me. I asked the agent could I change my payment date to a later date and she said that was fine. 21 days later I tried to pay my phone bill online and my payment was rejected. My checking account was overdrawn because Geico sent the payment through 10 days early . My checking account had a total of six $35 overdraft fees which totaled $210. I called and spoke to Patrick Reeves ,and he was not helpfull at all. He continued to say that I didn't talk to a live agent and I went through the automated system. It was my word against his! Mr. Reeves said he did not see in his system where I called at all. Geico is very tacky and I am not satisfied . I will not recommend this company to any of my family and friends. Take heed to these warnings! Tommie Corley 4/22/10 Worse than poor. I need a call from CEO asap with respect to a claim that has been ongoing for over 2-months now. Tommie Corley 972-355-1323 Marvin & Nanandele Burley 5/27/10 Hello my name is Nanandele Burley, I am contacting you to ask why we have occurances on our geico acct. tht would not allow us to be considered for another insurance policy, we have been longtime cust for over 5 years with geico, and now tht we had some issues tht were beyond our control, we were still penalized? We req a call back and to my knowledge have not received 1 yet from corporate. Also we would like to know why the roadside assistance was introduced as free when indeed we were being charged.? Lying to policy holders, is just ridiculous. I would like for someone to get back with us at 678-663-2008 to futher discuss our acct. in detail... Sincerely, Marvin Burley Bobby R. James 6/1/10 Minus 5 Stars. A GEICO policyholder broke SC law and crossed a double yellow line on a 2-lane road and plowed into our Toyota knocking the front off. Over $5K in damages plus medical bills plus diminished value of vehicle not to mention pain and suffering. GEICO customer 100% at fault according to South Caroling Highway Patrol reports yet GEICO refuses to pay us for damages. This has been ongoing battle since February...it is now June 1. I wish to speak with CEO or someone of authority to address the very worst service I have ever received from any major company I've ever dealt with. Kenyatta Trice and Britt Smith, both GEICO representatives in the Macon, GA and Columbia, SC areas are to blame for this. Bobby James 803-208-8010 803-646-3488 803-593-6150 803-514-0729 Executive Officer, Officer Candidate School, USMC 6/3/10 I have a Staff Sergeant that has been a Geico customer for several years. In 2003, he sold a vehicle and purchased a new vehicle. Both were insured through your company. In the process of insuring the new vehicle, the coverage on the vehicle that was sold did not get suspended/dropped and he accrued a $12.71 charge. At this point please note that he continued to be a Geico customer to date, and over the past couple of years he has had a fender bender and traffic ticket, and was never notified of this $12.71 discrepancy. Due to the $12.71 discrepancy, Geico notified the state of Virginia in 2003 that the insurance on his (now former) vehicle was suspended. Yesterday he was stopped for a inoperative tail light. His current vehicle (insured through Geico) was towed, impounded, and his license was suspended. In order to drive, he will have to pay to reinstate his license, and will have to pay both towing and impound fees. If you can help make this right, please contact me (Executive Officer) at (703)784-3551. Thank you for your support in this matter, s/f. Henry Wong 6/3/10 If I have to rate Geico Customer Service then I would give Negative 10. They need to hire new Auto Damage Adjuster because one of geico's client rear ended my car. Now Geico expects me to pay some of it while we never asked to be rear ended. I have Geico as my own insurance and I thought they were a good insurance company but not really. I see how they handle there business badly. I'm about to tell all my friend to switch and myself to another insurance company that has better customer service. Also, my car has been in the shop for almost 4 weeks and its a business car. So I basically losing over $12,000 of profit but Geico don't care because they're trying not to pay for anything. If someone from corporate could actually help me out to change my mind then please contact me at 646-285-5566. sig dug 9/7/10 geico, you screwed me on my truck. I have made a web page, geicosux.com all the details are there IBRAHIM SUFI 9/8/10 Geico, is full of ...t!!!! The ignoraant women who work as your adjusters are the fatest laziest pieces of no good species i have ever talked to!!!! bY the way no insurance company has the intentions of actually trying to benefit the general public. they are all fat pigs that try to satisfy their cravings all day! Connie Bock 9/17/10 I am a Manager in the business office for Our Lady of Lourdes in New Jersey. We have been trying to get a claim paid for 6 months. When we call, we only get voice mail now, as they do not want to speak to us. They do not return our calls. We treated the patient in a timely, efficient manner and should be paid for our services in a timely manner. We have been more than patient while records were reviewed from the doctor and the hospital. Unable to reach anyone at GEICO. Asked for a VP and was told they don't know who it is. What do I need to do to get my claim paid? Please have someone contact me at 856-824-3071. Thank You, Connie Bock, Manager Martin Cahn 9/13/10 We have been with Geico for about five years. Last winter Maryland got hit with bad snow storms. My wife and I were driving very carefully and slowly when a young girl who had slid off the road ran into the highway in front of us. I hit my brakes gently but caught a patch of ice and I slid into a guard rail. Geico considers this my fault and is trying to use this as an excuse for raising our rates. Furthermore, they don’t send us our bill and then say they did, so we we’re late paying they can used that as well for either not renewing or raising the rates. Charles Rutherford 6/18/10 I got hit in the back bumper about 3 weeks ago. Geico called and I took to their shop my vehicle. I went to 2 other shops and they both told me I must have a new bumper. Geico refuses to do this. I did not ask to be hit but they want to not fix my car correctly. What a joke of a company they are. Would be nice if someone called me at 865-379-2136. Travis Hagstrom 8/27/10 Yes Im having problems with my account. Over the phone while setting up my account I gave my account number for a auto payment. I wanted to call back with the rest of my checking info but the person who I was on\the phone with INSISTED for me to stay on the phone and that he could get the correct info to setup an auto payment to be withdrawn from my checking. A week later I see I'm over drafted in my saving $50 dollars. Somehow GEICO is taking money from my savings not my checking.. I do not feel I should pay these fee's seeing how the person on the phone insisted he could get the right info taking responsibility.. please call me 520-360-5216 Don A Griggs 6/24/10 In April of this year I purchased a 2002 Harley Davidson and moved my motorcycle policy from Progressive to Geico. At 5:00 PM on Saturday, 5 June I had a mechanical problem and called Roadside Assistance for a tow in. I was informed that the service would only take my motorcycle to the nearest HD dealership, approximately 7 miles. The tow truck did not get to me until 6:00 PM and unloaded my motorcycle in the parking lot of a closed dealership, leaving me stranded 20 miles from home in 95 degree Texas heat. My options at that point were to find a way to transport the bike myself or leave it in the parking lot unguarded until Monday morning. My son had to remove the wheelchair lift from my truck, borrow a trailer, and come pick me up. After the bike was home and the trailer returned, we had to reinstall the lift. On the afternoon of Wednesday, 9 June I called Customer Service and spoke to a supervisor named Mary Ann(?). She agreed that this was poor service and said she would talk to her manager the following day and call me back. On Tuesday, 15 June I called Customer Service and asked to speak to a manager. I was put on hold and then told the manager's office was not answering. The Customer Service Rep I was talking to took my name, and number and said he would walk the message to the manager's office. To date I have had no contact from either a supervisor or manager. A second problem surfaced tonight concerning my auto policy. I went into Geico.com to double check my payment information for July and found the payment was $43.00 higher than the normal. Customer Service advised me that my 33 year old son had been added to my policy. He is staying with us temporarily and was involved in a not at fault accident while driving his mother's Jeep Cherokee. (He was rear-ended by an Allstate insured.) According to Customer Service the underwriter automaticaly added him because his address was shown on the accident report as the same as mine. While I can understand the reason for the change, I do have a problem with the fact that he was added without asking, or even notifying, me. It is not unusual for the Geico statment to arrive after the due date of the payment and, had I not checked on line, my account could have been hit with an almost 50% higher deduction than I expected. At this point I am completely unsatisfied by your concept of Customer Service on both the auto and motorcycle ofices. I had been considering moving my home owner's policy to Geico (I have had the same policy for 20 years). Instead, I am now thinking of moving my auto and motorcycle insurance to other companies. I can be contacted at 512 787 3792 if you want to keep my business. Theresa Hale 7/28/10 Poor is actually too good a mark. On July Geico was sent a $848.00 check for six months of premiums. It was scanned at their bank on the 15th and has their mark on the back. I have given to my attorney. On the 16th Geico called and said they hadn't received my check and had cancelled my policy. Based on our conversation a stop payment was put on the check and a new one was issued. They called again a few days later and the rep said he didnt understand why we had put a stop payment on the check and that they were "ticked". I explained a second check was on its way and was assured my policy could be reinstated. I called on the 26th after receiving a letter from K Stephens stating that I had dishonored my responsibility to make payments and she was referring me to collections. The rep stated that "NO money would be accepted now that I was cancelled and they would refuse the check and return it to me". I hung up and called again this time speaking to Dean Rung who assured me that my policy would be reinstated as soon as the $848.00 arrived and that he would call me when it did. Bootom line: The caveman should be in charge and everyone included in this mess should be unemployed. I was using my car thinking I was insured when I wasn't, GEICO will not admit their mistake and do whatever it takes to make this right, and now I am losing money because I can't use my vehicle for work. GEICO screwed up, denied and lied. If this is how you do business maybe you should close your doors. I want an apology and my policy exactly the way it was for the four previous years. I have filed complaints with the BBB and consumer Affairs who as you know does government investigations nationally. Mark F. Menezes 8/19/10 Dear Sir: My car was scratched and singed while a geico policy holder was trying to park behind my vehicle. I was told by yr claims dept that my claim was rejected as there was a witness. I asked them to send one of their claims agent to inspect my vehicle but they refused. I have an infant who is on his last stages of his kidneys. I have no time to speak for hours to yr clams department as I have done before. If yr customers don't know how to park then it's yr responsibility to pay for damages. No one pays hard earned money for some one to damage a property and not pay. If one of yr company cars were even slightly touched you people would go after the accused with wrath. So what's up with dealing with my claim. Pls ask someone responsible to call me at (571) 572- 3330. I am looking to solve this problem and get back to my personal hurdles in life. Thank you. Jay / Darla Hickey 8/19/10 was rearend by an Geico insured person, after over $5000.00 in doctor bills they offered $500.00... but will not put it in writing,,, said the damage was min so all they was willing to pay was $500.00 .... Reporting to Texas insurance board...... Kurt Hencke 8/17/10 Recently we called for a quote and you automatically changed our policy without my autorization. I had made my last payment with the last 2 mths no payments left. Since you put the quote request into a policy, I had to call to cancel it. Now you are saying that I owe you more money. How? Aug 13,2010 spoke to Margret Pulzone she was to cancel policy. I called again today Aug. 17,2010 spoke to Dani Crosie and my policy had not been cancelled. She says that as of today it is cancelled. I request to speak to her supervisor Robin Gernhart but was told she is not in. As of now now I have cancelled Business policy and am in process of cancelling our personal policy also. I do not owe your company money, nor will I pay it. Call me at 727-845-8025, Thank you, Kurt Mr. RE 8/13/10 After 30 years with GEICO, I have a dispute which so far tells me they do not care if you are with them 6 months or 30 years. Where has customer loyalty and customer service gone to ? GEICO has HIGH RATES and screw customer loyalty........... I found cheaper rates ALL around. Dennis Gartrell 6/29/10 What customer service. Disrespectful adjusters/will not take ownership of a problem/ inmates are running the asylum/can't find a live person who is responsible to anyone/ no one knows what to do except transfer your call on the computer because that is all they do all day/ # 3 will be 103 soon with this service/ claim #0367857250101011 if anyone is in the least bit interested in doing what you get paid to do!/Will corporate respond, this should be interesting. Leslie Anne Cook Sustaita 6/30/10 Ater I give my statement to the recorder, for the 2nd time, I want Geico to DO THEIR JOB. Or I'm going to have to come out on WWW (world wide web) about your company so anytime someone searches Geico while looking for insurance, they will not only find your website, they will find my blog about the treatment I have received, & how much money I've been charged to be subjected to a couple of morons working as adjustors for your company. Like how you wouldn't unlock my vehicle even though I paid $1700 for the policy I had. It's not gonna close your doors, but you will lose business for a fact if any of these prosepective clients read what I TRULY have to say. Think about this also. My Grandmother bought me this high performance vehicle, PAID IN FULL, for $34,000 all said and told last August. Wrote a check for it & had it shipped to Amarillo from Houston. (nice Granny, huh?) Now, if my Grandmother can afford to do this as well as buy my Tahoe and buy my Mom a HOUSE, I bet you dime to a donut hole, my beloved Granny can obtain the services of a lawyer for me also. What you're doing now, is making me incredibly angry and wasting MY TIME. Stalling. Why? Don't know really other than you don't want to pay for anything. You want to keep all my $2121. without fulfilling your obligations and promises to me. Specifially, hoping you don't have to pay a dime or help me in any way that may cost Geico money, and then you basically get over two grand off me for doing absolutely nothing but insulting and making me crazier than I already am.The last time my car was stolen, after the barb wire fence was removed, it drove fine. The losses were interior losses, except for some road rash. This situation? Very different. I will not let this go or pay one more cent toward that car. YOU WILL. Or there's gonna be a real problem. It's Wednesday. I've been without my vehicle since Saturday night and you have done NOTHING. NOTHING. That's my $2121, hard at work? Right! PS Apparently Geico does not have a current listing of makes and models of vehicles available today. You have my Cadillac listed as a CTS. IT IS NOT A CTS. It is a CTS V. The differences between the two Cadillacs is like the difference between your Good Cops & Bad Cops. HUGE. Example: 2006 CTS: a 2.8L V-6 VVT. (210 HP at 6500 rpm and 194 lb-ft of torque at 3200 rpm) Kelly Blue book: $17,000 (This is what you show as the car your insuring for me for 2 grand and change) 2006 CTS V: a 6.0L V-8 LS2 engine. (400 HP nd 395 lb - ft of torque. Acceleration figures include 0-60 in 4.6 seconds. Quarter mile achieved in 13.1 seconds at 109 mph. An LS2 engine is a Corvette engine. Kelly Blue book: $28,000. (THIS IS MY CAR AND THE DIFFERENCE IS CLEAR.) Might explain to Geico why it keeps being stolen or taken without permission. The first time last Christmas? I knew the thief vaguely. Unauthorized use of a motor vehicle. This theft? I'd never laid eyes on the male that stole it. And had only met the female ONCE. Had no idea she had anyone with her when she showed up. The CTS V (what I have) is a high performance luxury vehicle, competitive with BMW M series, Mercedes Benz AMG & Audi S Series. Power delivered through six speed manual Tremec T56. Heavy duty, increased diameter, 70mm prop shaft is used for the higher torque requirements. Limited slip rear axle is fitted with a 3.73:1 final drive ratio to optimize acceleration. It has traction control and competitive racing mode.... The options and differences are many. The cost of a cts and a cts v is very different. Obviously. Maybe you should look into this. You may be able to charge people more money to insure this ROCKET. The 2010 CTS V is even faster. 525 HP I believe. Lists for 60 grand brand new. Thank you, Leslie Anne Cook-Sustaita Marcus Green 7/12/10 I am very displeased with Geico, one of your clients hit me and I filed a claim, I filed a police report and a witness filed a report. Your keeps giving me the run around saying that he wont do anything for untill he contacts the girl who hit me. It has been 3 months since the accident and he still says that he cant get in touch with her. this is ridicoulous I had to fix my car myself, I think after three months something should be done, basicly he's telling me if he dont talk to her, I am just at a lost, this not fair, I thought your company was better than this. The agent that I am dealing with is Corry Knight out of yor Cleveland Ohio office, can you please help me get this settled Marcus Green Email address: snoop16146@yahoo.com Page 1   Page 2   Page 3   Page 4   Page 5   Page 6     Write A Review For Geico Corporate Headquarters Note: This is not to be used to contact Geico Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Geico. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. 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