PO Box 660362 Dallas, TX 75266
(214)849-8000
Reviews For Greyhound Bus Lines Corporate Office
A Student that Greyhound robbed  | 2/1/12 |
| I was traveling back to school from Boston to Michigan and Grey hound Lost My Luggage!!!! I was in school for a whole semester with no clothes, no laptop, no nothing! they told me they would look for it and not to worry. And after weeks I called back and no one knew what I was talking about! No one looked for anything. I wrote on their lost and found paper and listed all my lost belongings and 6 months later I get a small check that will only cover the coat of the suit case. I will never ride the greyhound again. This is the second time this happened to me. the first time. they said it was lost and made me write a list. but i was determined to look for it myself because i didnt trust those rude people at all!!!! They brought me to the back with all the lost luggage and it was sitting right there!! no one even looked because if they really cared or tried to look they would have found it. THEY ARE UNPROFESSIONAL, CARELESS, RUDE, AND THEY SHOULD ALL GET FIRED!! | |
| David | 2/1/12 |
| Greyhound is by far the worst bus company i have ever had to use they loss your stuff claim they are looking for it then tell you 4 months later sorry cant find your stuff and where not giving you any amount to replace any of it | |
MARK JANSZEN//STAFF  | 1/30/12 |
| TEAM@STAFF.RESPONSES POSITIVE(MARBI CARD INC.)USA***** USA VISA MARK JANSZEN 1445 25TH ST NE. SALEM, OR 97301-1554.USA TODAY'S UPDATES@USA BUSINESS DEVELOPMENT'S ASSISTANCES POSITIVE STAFF@U.S.AMERICA ALL BUSINESS START UPS! REQUIRE ASSISTANCE! U.S.AMERICA.2012).CC//CEO). (MARBI CARD INC.)USA*****MARK JANSZEN DEVELOPMENT//TEAM@STAFF.USA U.S.MAIL POSTAGE STAMP CONNECTION.DEVELOPMENT POSTIVE RESPONES!USA). | |
| unknown | 1/30/12 |
| Mark Mussack----- FYI, Greyhound subsidary Americanos USA, did inform authorities about Mr. Mussack death. Every protocal was followed. It was a lack of the EPPD for not notifying the family. Staff at Americanos terminal were not allowed to touch or remove Mr. Mussack until the proper authorities arrived. We identified Mr. Mussack with his rebording pass. Police had instructed staff not to look through his personal belonging for any contact info, because of the unusual status of a man of his age to die unexpectedly, officials had to treat case as if it were a homicide until medical examinar showed up. I can assure family that Americanos did everything according to policy. Americanos was not aware that the family was not notified, responsible party was that of the EPPD. | |
| sfas | 1/27/12 |
| Mark Mussack died of a heart attack on a Greyhound bus on or about December 31, 2011. His body was identified today...1/27/2012 at a coroner's office in Texas. No one attempted to contact family and no one indicated there had been a natural death on board a bus. The family has not known anything for almost a month. I am shocked that Greyhound didn't at least contact police in the city he boarded the bus...they would have let the family know weeks ago. | |
| Kayla | 1/21/12 |
| My cousin is riding from ga to ca.Somewhere in Texas a guy did not want to take my cousins ticket.Here is the problem we bought to tickets one for my cousin and one for her 3 month old baby.Her baby had a car seat to put in the bus seat.Her bus driver said it would be safer for her to carry the baby.He threw her car seat under the bus and talked to her like a dog.I dont know if he is on drugs or something that makes him stupid.If I were her I would have punched him in the face and then kicked him in the private.The bus driver also talked hateful to another woman because she also had a baby.Now I dont know if it is just me or everyone but I think he is a rude very stupid bus driver.He will be lucky if he gets to sweep the bus when I am done.I do not care if anybody is his family because I know he will die alone in his bus because no one will marry him because he is STUPID.Greyhound is the worst bus line ever!!!!! | |
| FLEET SERVICE GROUP INC.USA***** | 1/22/12 |
| U.S.MAIL TO:SERVICE ADVISOR(MARK JANSZEN:FLEET SERVICE GROUP INC.USA*****) 1445 25TH ST NE. SALEM OR,97301-1554 UNITED STATES. (U.S. I-5 CONNECTION:UNITED STATES). | |
| Fred | 1/17/12 |
| I have been riding on Greyhound for over 40 years. For 20 years now, since old Greyhound Corp sold it, it has been heading to the gutter, and I think it has arrived there totally. My last trip was last September, from Erie, PA to Las Vegas,NV. It started out good, but It was on a lakefront lines bus.I had a scheduled 3 hour layover in Columbus, OH. The bus that I was to go on was actually early arriving , and I even saw our driver shortly afterwards. It was not scheduled to even start loading for 40 minutes. The driver seemed to hang around the back of the bus. 20 minutes before loading timme, she runs into the bus, gets behind the wheel, puts the bus in reverse and guns it for a few seconds. The baggage handlers run to stop her, but she had already stopped the bus, and began to move it forward again.almost an hour ater, she comes in and tells the passengers that they all have to get their tickets reissued for the next bus because this bus is going no where, and if anyone wanted to complain, she would take that peson's ticket, AND have them arrested. well, I think one person got their ticket reissued, She claimed that she had a flat tires in the rear. I think the tires were flattened by the drive when she flew the bus out in reverse, Then when the tires were fixxed, she started playing with the starter, and of course now the bus would not start. When we finally did get going, the air ride was not working, and you could feel every bump. One of the passengers was a lady who was with her very young children trying to get to a child custody hearing. Well, when the driver first came into thestation, she started after this poor waman who was only asking questions, and threw her off of the bus. The woman bagged forgiveness, but when the bus reached its first stop in Indianapolis, she cursed out this woman, and told her that she( the driver) hoped that the woman would lose her kids right in front of the ticket counnter. Well, the ticket agents heard this, and first gave her a number to call. The one not taking care of her called corporate on this driver, and the other did as well. some other passengers were given that same number. well, that was not all the bus continued out of Indianapolis, but the run ended in St louis, and now I was on the 2nd schedule. That bus, being one of the newly reconditioned busses also had mechanical issues, and we got in 15 minute before the next bus was to leave. Well, that bus got to the foothills west of denver turned around, and returned to Denver, and we had to wait 40 minutes to start odd again. so, in total in a trip that was supposed to take 2 days, one hour, and 3 busses,it took 2 days, 17 hours, and 7 busses. | |
| M Garcia | 1/17/12 |
| Actually, the rating is a -1 star if that is possible. I bought a ticket from TN to TX. Well, I got on the bus and the heat was on real high (around 90 degrees). I asked the bus driver very politely if she would be willing to turn down the heat. She gave me a rude answer and tried to kick me off the bus immediately... just for asking! Then when I got to TX, I saw someone else grab my luggage. When I tried to tell Greyhound if I could check the luggage under the buses that were leaving they wouldn't allow me. They instead treated me like a moron, saying I just don't know what my luggage looks like. Then they took me to a lost luggage area. I tried to tell them that I saw someone walk off with it, and that I think they put it on another bus as if transferring. The 'customer service' agent looks at me and says, "So! What do you want me to do about it?" Then they wouldn't allow me to fill out a lost baggage form. Forget small claims court. I am considering hiring a lawyer to sue them for rude and negligent service. What the heck is a luggage 'claim check' for if they don't 'check' it when people 'claim' their luggage? | |
AnthroLady  | 1/14/12 |
| I regularly use Greyhound/Peter Pan to travel around the Northeast. However, since Amtrak and commuter lines are now more easily accessible and more frequent from the interior--and almost as cheap (you can also buy in advance online)--I will stick to the train. Why? I like to work (read,write) during the trip. Not only is there less room to do this on the bus (despite the promo we were given at the start of the journey), but the lighting on the buses I've traveled on is almost non-existent (like the lights in a bad gas station bathroom). On my most recent trip (yesterday) the driver kept turning the lights off--even the individual ones over our seats. (I don't know if this is a cost saving measure or an attempt to reduce activity and chatter?) In any case, even when he would turn them back on, the individual lights were too dim to see anything. Maybe it's just no workers to replace the bulbs. I don't know but If you want to read or work on your trip (as a lot of commuters do), taking Greyhound is not a good bet. | |
| Worried about Mark | 1/15/12 |
| Mark Mussack disappeared riding a greyhound bus New Year's Eve. They won't help us figure out what happened to him! http://www.deseretnews.com/article/705397221/Vernal-police-looking-for-missing-Arizona-man.html http://www.azfamily.com/news/Tempe-man-missing-after-bus-trip-from-Utah-137292108.html https://www.facebook.com/help.find.mark | |
| Daniel C. | 1/12/12 |
| I have nothing good to say about Greyhound and I really do mean nothing. First I had a hood shipped from Concord, NH on 11/15/11 and scheduled to arrive in Long Beach, CA 3 days later. Well it barely arrived on 1/6/12, almost 2 months later. But wait, that's not the only reason why I'm so pissed. When the hood arrived it was missing the wooden crate it was shipped in and all the cushion and shrink wrap. Well, to say the least the hood was all scratched up. I'm not talking about little baby scratches that can be buffed out. I'm talking about deep down-to-the-fiberglass scratches, burnt paint from luggage rubbing against it, chips all along the edges, etc. Heck, if you don't believe me see for yourself. Here's a link.... http://www.youtube.com/watch?v=29JzxEIUr9g I regret not paying the extra money to ship UPS or Fedex or even ForwardAir. | |
| tim | 1/12/12 |
| Staff wasn't too bad but clueless. And all of the stations from pa to Florida were in the worst areas of town couldn't even believe places existed like this in Jacksonville this 90 year old security guard took us threw metal detector and it took over an 1hr. Was offered to buy drugs or if I had money to spare I can't even tell u how many times Wouldn't reccomend for children or women | |
| Janus Roxame | 1/8/12 |
| To say that one wouldn't wish Greyhound on your worst enemy is a gross understatement. Unfortunately for the unwashed, unemployed and uninspired, the essential service of inter-city Greyhound service is the only option...also included students, seniors and non-car owners. First, Greyhound is an open threat to your life with many of the drivers being grossly under qualified. Serious accidents that involve fatalities are more commonplace than Greyhound lets on. Just do a little research....you will be alarmed. Second, Greyhound cannot be relied on in any sense to maintain a schedule. So if you are considering using Greyhound to get to work, or a connecting bus or flight..DON'T!!! you will regret it. I speak from experience. Third, Greyhound routinely loses baggage. They do this ALL THE TIME!! Once you try to claim for lost luggage you are in for the fight of your life. I know, they lost over 6000.00 worth of climbing equipment and it took me 1.5 years to sort out the claim. Fourth, the staff employed by Greyhound are a collection of the most ignorant, rude, arrogant, incompetent and in some cases, vicious and spiteful, persons ever employed in the transportation industry. Trust me, I speak from experience. Fifth, Greyhound bus stations are frequented by some very very dangerous people including drug dealers, pimps, child predators, whores, crack addicts, bums, winos and thieves. All of these low-lives openly threaten, assault, accost and ripoff Greyhound passengers in plain view of Greyhound employees and management. Nothing is ever done!! In fact people are murdered and robbed in not only the stations themselves but the washrooms. Greyhound bus stations are extremely dangerous places. Beware!!!! Sixth, The senior corporate offices of Greyhound are in constant and direct conflict with virtually all of its lower management and employees. The end result is passengers are caught in the middle and are purposely run roughshod over in order to create confrontation and conflict. Seventh, The parcel express service is just as bad with Greyhound employees regularly using packages as footballs or soccer balls. They do this right in the open with great enthusiasm. As for packages arriving at their final destination undamaged and on time.....virtually impossible. In closing. Do not ever take Greyhound...FOR ANY REASON. If you are even considering sending an employee or loved one on a Greyhound ....DON'T!!! PLEASE DON'T!!!...WHATEVER YOU DO, FIND ANY OTHER MODE OF TRANSPORTATION.!!!...IT MOST LIKELY IS A MATTER OF LIFE AND DEATH. If you think this review is a joke, think again....and then read and research Greyhound on the internet. | |
| Chris | 1/7/12 |
| The people who are rating this company more than one star are either... 1) Greyhound employees 2) Idiots who are not being honest 3) People who are being scarcastic How in the world would ANYONE consider this a 4 or 5 star business? This company is of such low quality that they employ thieves at their stations, and when you complain about it, they have the nerve to tell to contact a lawyer. That is exactly what I'm going to do. I've contacted the attorney general and the BBB and the Federal Trade Commission about the whole incident where a Greyhound employee in Shreveport, LA went into my luggage and stole some merchandise. That is the only way I see this problem being resolved, and that is to take them to small claims court and let a judge decide what should be done. Chances are these morons won't show up for court and I'll win by default so it's a win win for me! Never take Greyhound. You may actually be better off hitchhiking. | |
| (MARBI CARD INC.)USA//PRIVETE COACH***** | 1/5/12 |
| (MARBI CARD INC.)USA//PRIVETE COACH***** CONNECTION.ADVERTISING.USA.TRAVEL). OFFICE.U.S.MAIL.DIRECTIVE:MARK C JANSZEN//MARKETING.DIRECTOR USA). CONCERN'S//TEAM@STAFF.PROJECTION'S.US.AMERICA.TOUR'S!). JAMIE SMITH@JAMIE TRAVERS//POSITIVE USA RESPONSES!YA! CORORATE.AMERICA.SAY'S.PRIVETE COACH//TEAM@STAFF.) USA.MAIL FORWARDING TOO:MARK C JANSZEN 1445 25TH ST NE.SALEM OR,97301-1554,USA). UNITED STATES.TEAM//STAFF//NEW LOCATION'S!THANKS!MARK).1//5//2012))))). GREYHOUND COACHLINES #1 PRYORITY//USA.TEAM@STAFF//GOAL'S//TRAVEL.CONNECTION'S UPDATES//VIA//FAX//SYSTEM'S@RE:DEVELOPMENT//1//5//2012//CORPORATE AMERICA). | |
| | 1/5/12 |
| I am so dissapointed with greyhound I hate to have to rate it with even 1 star. Greyhound is terrible, and I will NEVER ride it again. I've experienced a lot on greyhound but this has DONE IT. I was suppose to departed on a 1:40 ride out of St.Louis to Huntsville,Al which was to arrive in Huntsville at 12:05 midnight. We did't depart till 30 mins later. when we finally left, the ride was descent until we hit kentucky around 6:00 p.m. when the bus decides to breakdown on the side of the road in the middle of no where. the driver informed us that they would send another bus but, we would have to wait till the driver in nashville come in which was 2 hours until we got another driver. thats not including how long it would take him to come, that's just how long he would have to travel to get to nashville. In all we had to wait 6 hours on the side of a dark ride until the bus came. I was one of the few women on the bus so of course I was nervous. the other bus arrived at 12:30 a.m. we had to transfer our luggage to the other bus which both buses were on a dangerous hill where many could have fell down the hill. I am a 120 pound women and i personally had no help trying to pull my luggage until the last minute, where i practically could have seriously hurt muyself in the process of doing it. we got the luggage on the bus and we left for Nashville. we got to nashiville about 4 sumthing. i was originally suppose to re-board the same bus, but as we got of the bus driver had no annoucements to make; we just had to get off.we we got off our luggage was scattered everywhere and everybody was running around like a chicken with their heads cut off. none of the bus drivers could tell us anything. they didn't know anything. after running around, they told me what line to get in. i still had to wait till 8 A.M. to leave for huntsville. I stood for 4 hours and we finally headed out to huntsville. I had to use the last money i had to catch a cab because all my rides had obligations to other things at that point or either sleep cause they were trying to wait up for me. greyhound took my money, talked to me like i was nothing, had me stranded, and cause me to spend my last money on a cab, and not to say had me in a dangerous situation. greyhound doesn't care about anyone. also it was only one man working his hardest and the supervisor wouldnt even help him when he was being called. i guess anybody can manage these days. i recommend to those to spend those hundreds to fly cause it's worth what you go through with greyhound. if anyone asked me should they catch the bus or get a ticket for them, i will persuade them not to ride and not support them in getting a ticket. somebody need to do something about this seriously. it's pitiful. | |
| Elizabeth | 1/2/12 |
| I want to salute you,for Mphile she working at Durban station she knows how to take care of clients,she helped several times,she can wear a smile under all difficulties.I told her once about my health problem when I traveling by bus,she always get the suitable seat for me,please learn from Mphile how to serve customers,keep it up and God bless you with showers of blessings. | |
| K.Soriano | 12/28/11 |
| Buses were late, drivers were rude and made unnecessary stops and breaks--not listed in the itinerary, an entire day was added to my travel time from Utah to New York, and upon my return my baggage was lost. You know what they've done about any of this? Nothing. I don't know how you manage to lose baggage and then have it completely unaccounted for. I want my bag or my money back. | |
| Maleah | 12/26/11 |
| I purchased a ticket from New York to Detroit, originally the bus should have went from New York, to Cleveland, then Detroit, but the tire blew out and they transferred us to a bus to Pittsburgh, then Cleveland, then Detroit.. Well to my surprise I went to Cleveland only to be told I should not have used my ticket in Pittsburgh, and they could NOT put me on the bus to Detroit.. so i had to spend my money buying another ticket, then when I got on the bus the driver kicked me off instantly for being on the phone to wish my mother a MERRY CHRISTMAS, then Kicked me off and said "Merry Christmas Bitch", and I had to wait in the Cleveland on Christmas day for 7 hours waiting on the next bus to Detroit.. Why would I spend my money buying a ticket to NY to Detroit, only to get left off in Cleveland, and return from Detroit? I WANT MY MONEY BACK | |
| robert bradford | 12/17/11 |
| it funny how you travel 200 miles.and your bags end up 1500 hundred miles from where you are ,or going.and it take 7 to 14 day to get them back.i am not at home,so i have to reby what i had in them.the only problem ,i had a stroke 2 yrs ago my health is not good.some of my meds are in the bag.you can by insurance on the bag .but they do nothing to help you out be sides be rude, and they dont want you to fill out a complaint.i fell at least they can be nice on the phone.but they are not.come on where my bags are they are sending more than three bus my way a day.i do not like the hospital so i hope i can get my meds back.so | |
| Daniel | 12/19/11 |
| I purchased two tickets via the 7 Eleven Greyhound Cash Payment Card and when it was time for me to go I had misplaced my receipt that I received from 7 Eleven, so not thinking that was a big deal considering I still had the payment card and my confirmation number and a valid ID I went to the bus station thinking they could just reprint my ticket.... To my surprise they would not reprint me a new ticket. I could not believe it!!! I went back and forth for 15 minutes with the rep at the front desk and they simply would not do it. I asked why and they said that it had already been printed once and could not be printed again... I called all over because I just could not believe this was happening and got the same thing every time. Nothing I could do without the receipt. So they just basically took my $136 cash and since I had no receipt I couldn't use the ticket. They kept saying the receipt was my ticket. LOL! Unbelievable!!! Everywhere I called I got a barely english speaking hispanic person that clearly didn't know what the hell they were doing... I will be filing a complaint with the better business bureau. | |
| Dimps | 12/6/11 |
| What should have been a 4-hour trip from Washington, DC to New York (Bus depart DC 2:15pm) turned out to be a 7-hour trip. The bus driver was hopelessly lost! DC to NY is a straight "shot" on the highway I use to do it once every two weeks. I am at a lost (no pun intended) how the driver ended up in Staten Island at one point!!! Driver said he was not familiar with that route!!! With the invention of GPS HOW COULD SOMETHING LIKE THAT HAPPEN -- Instead of calling the bus depot to get directions why not use GPS on his cell phone!!! Don’t all cell phones have GPS -- this experience is inexcusable | |
| Still Waiting | 12/5/11 |
| I have been on the phone with the corporate office for the last 20 minutes waiting for someone to pick up. I have been fighting with Greyhound for the last almost 2 months now. I bought a ticket this past February and they told me I have a year to use it or return it. I chose to refund it since I was not going to use the trip. Well, I refunded it and I have the conformation ticket and everything but no money! I called and asked when they would refund it and they said they already have and I have bank records proving they did not. I am now waiting to hear what the corporate office has to say but I am not hopefully....at all. All I have to say is I will never buy greyhound again. Instead I will go to Amtrak or some other one that is respectful as well as prompt and such. | |
| tracy seeley | 12/5/11 |
| my son has had a lost bag for 5 mo. they said they found it and it was in texas!! and to give them 7 to 10 days to get it here i was like yes !!! it has been more than 30 days now and they say you have to have the pink claim form!!! never had one sent to me from the start. now they offer to send me one . and tells me the 90 days start all over agine!!! and give my like 6 differnt claim numbers for each time i called . shity travel+shit service+lost bags+ nasty drivers= grayhound!!!!dont waste your money thinking you will save some !!! | |
| Grant D. | 12/2/11 |
| During the Thanksgiving holiday, on sunday, my dauhgter was returning to NYC from DC. The bus was over booked by 97 additional people, instaed of having an additional bus, Greyhound decided at 12:45 in the morning, to make those people wait until 5:45am for the next bus. The horrible tradgedy was, there was no announcement nor did they inform any of the people standing in line waiting. I would have never found out, but I went to the counter for clarification. The customer service people are poorly trained and have no idea how to treat the public. With that being said My entire family will never ride Greyhound again, we will take Amtrak or Mega Bus. Although Amtrak is more expensive, they are more professional and curteous, The company culture starts at the home office. | |
| Kyrsten | 11/27/11 |
| I'm a college student and had purchased two one-way tickets from Greyhound... from Minneapolis, MN to Las Vegas, NV and from Las Vegas, NV to Minneapolis, MN... more than $420. Two minutes after pressing the button to confirm my purchase, I had decided not to go. I immediately went online to cancel my purchase and found no cancel button. This was very odd to me because I had never been on a site that didn't offer a cancellation option or the ability to cancel within a certain amount of time from the purchase. Now, almost 5 minutes after pressing the confirm button, I searched for and called the phone number they had listed. A machine answered and directed me to call another number. I called the number and a lady answered. She advised me that the number on the Greyhound voicemail is not correct and that they have contacted Greyhound several times to change it. She gave me another number which was for the bus station. I called the station and they gave me another number. I called that number and a machine told me to call the first number I had already called. I couldn't believe it! I kept calling all kinds of numbers until I finally talked with an actual person instead of a machine, they told me to go to the bus station and they would refund my money. The bus station is 45 min to an hour from my home and I had to work that night. My ticket was for 5:30 a.m. the next morning and their offices closed at 7 p.m. I sent an email to customer service and then went to work. I decided to go to the bus station before the bus departure time to try to get a refund. They informed me that they could not refund my money but I could send the original ticket to their corporate office and they would send me a refund. As soon as I returned home, I wrote a letter and sent it with the ticket to the corporate office. I received a response to my email several days later notifying me that they could not refund my money but would give me a voucher good for travel within a year. This is simply unacceptable. A $420 online purchase cannot be cancelled within minutes from the time of the original purchase and I cannot get my money back??? I'm still working on it and really hope Greyhound returns my money. I would hate to think that a big company like Greyhound would actually keep my money since I had been trying to cancel my purchase so soon after pressing the button. That is a lot of money, especially to a college student. | |
| David | 11/26/11 |
| About 2 months ago i was on greyhound bus heading from Ithaca NY had my stuff under the bus Until i got to Knoxville TN at that stop someone took my stuff off from under the bus and never put it back on mind you thats 2 months of calling them and asking them have they found my stuff, no one can help out nevermind the Knoxville one does not pick up the phone at all i have tryed calling them 20 times in the last month or so and every time no one picks up whats the point of having them there if they dont even pick up the phone? | |
| jamie burch | 11/27/11 |
| I am calling corpus news center today and will have them talk on the news tonight about greyhound service where are my dam bags you guys sent them now where are they I have no clothes I had to pay 200 dallars for ticket plus all new clothes you can't get my bags for me maybe the news can screw you guys | |
| Dr. PKG | 11/27/11 |
| I and many others commute from Santa Ana to Sacramento on Sunday evenings, having tickets for departure at 9:15 PM. The first part of our journey is a bus from Santa Ana to Los Angeles, a 55 minute ride, connecting with the 8-hour ride from Los Angeles to Sacramento. Well, the bus from Santa Ana to Los Angeles is extremely UN-RELIABLE. Many times, it will not even show up. So, passengers like me end up either missing our trip all together, having to spend $90 on a taxicab, or try to organize a carpool at the late evening hours. We have complained to regional manager several times, she promises to take care of it, but nothing happens! This particular route is being contracted to Crucero. If this state of affairs continues, we will have to take it up to the PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA and other regulatory entities in Sacramento. Lastly, Greyhound should teach its staff to be courteous, responsive to consumers, and polite. They seem to operate as though they were running a company in Africa! May be they should shadow the Amtark staff for a few days to learn the basics of customer service. On a related note, I booked a ride on Greyhound from San Luis Obispo to Los Angeles on 11/9/11. Few hours before the departure, I called their 800 number to find out the location of the bus stop. On getting there, the locals told me that Greyhound has stopped using that for last 2 years! I have to hire another taxi to go to their actual bus stop! How long does it take to update such a crucial piece of information? | |
 | 11/22/11 |
| The only reason you dont get five is because the catalyst of the evaluation begins with an overbooked bus which caused me to miss a whole day on my journey. What I didn expect, was a visit from the local pizza shop with more than enough for all displaced passengers. In this economy, the bottom line rules. Its great to see that at least in Gainesvile Florida, They get it. THANK YOU. | |
| EMILIO ROSADO | 11/23/11 |
| THIS PAST WEEKEND i TOOK THE GREYHOUND BUS AT THE ATLANTIC CITY TERMINAL 11/20/2011 i PURCHASE THE TICKETS MY WIFE AND I FOR THE 1:00 PM BUS. i NOTICED THAT WHEN i FIRST ARRIVED WE WERE TOLD WE HAD TO USE THE KIOSK TO PURCHASE TICKETS THERE WAS LINE BECAUSE THERE WERE ELDERLY PEOPLE THAT DID NOT HAVE A CLUE ON HOW TO USE IT. tHE ATTENDANT WHICH WAS ONLY ONE- WAS BUSY. aFTER 3 ATTEMPTS i GOT MY TICKETS BUT STILL HAD TO WAIT AND ASK THE ATTENDANT WHAT GATE ? WHEN WE WENT TO THE GATE THE LINES WAS VERY LONG WE DID NOT KNOW WHERE OR WHAT LINE TO GET ON. pEOPLE WERE NOT THAT RECEPTIVE i GUESS BECAUSE OF THE LONG WAIT AND CONFUSION. WHEN THE BUS ARRIVED WHICH WAS 1:30 PM PEOPLE THAT WERE ON THE LAST OF THE LINE CUT PEOPLE OFF INCLUDING AN ELDERLY LADY WHO WAS BEHINMD US CUT PEOPLE OFF TO GET ON THE BUS.BY THE TIME WE GOT TO THE DRIVER ALL SEATS WERE FILLED AND WE HAD TO SIT AND WAIT FOR ANOTHER HOUR. iTS A SHAME THAT PEOPLE ARE SO SELFISH BUT i ALSO BLAME gREYHOUND BECAUSE THEY SHOULD HAVE SOME RETRACTABLE TAPE BARRIER WHERE PEOPLE CAN WAIT AND NO ONE ELSE CAN JUMP THE LINE. tHIS CAN ALSO BE USED FOR PRIORITY BOARDING WHICH THERE IS ANOTHER $ 5.00 COST BUT THIS WILL ULTIMATLEY BENEFIT GREYHOUND. cURRENTLY SINCE THERE IS NO BARRIER PEOPLE WILL NOT PURCHASE THE PRIORITY TICKET BECAUSE PEOPLE ARE STILL GOING TO JUMP AHEAD OF OTHERS.vOICING MY DISMAY WITH GREYHOUND WHO i FOUND SHOULD DO BETTER TOWARDS THEIR CUSTOMERS . EMILIO ROSADO-718-787-3050 | |
| Jenna | 11/19/11 |
| I had a very good ride with greyhound from Boston MA to New York City it was on the Express sevice the bus was late but the agent was nice about it and we got meal vochers in NYC I shipped a Package that day so I would not have to carry it and they were nice to | |
| TAMIKO BARFIELD | 11/3/11 |
| I WAS THE LAST PERSON TO BOARD THE BUS GOING TO HOUSTON, TEXAS ON THE 4TH OF OCTOBER, 2011 FROM LAS VEGAS, NEVADA WE WERE WUPPOSED TO ARRIVE ON OCT 6, 2011 AT 10:00 A.M DID WE HECK NO WE WERE STRANDED IN 20 DEGREE WEATHER IN FLAGGSTAFF,ARIZONA TO TOP THAT OFF ONCE WE ARRIVED TO AMIRRILLO, TEXAS WE WERE STRANDED FOR ANOTHER 5 HOURS TOTALING 14 HOURS. THEY DID GIVE ME A VOUCHER THAT WAS MAILED OUT ON TH E 10TH OF OCTOBER, 2011 IT IS NOV 3RD, 2011 I STILL HAVEN'T RECEIVED IT IT SUPPOSED TO TAKE 7-14 BUSINESS DAYS AS YOU CAN SEE IT HAS BEEN WELL OVER THAT I'M EXAUSTED | |
| will i am | 11/6/11 |
| ok I truly hate greyhound piss poor environment,and PISS POOR workers..all have attitude and and are in need of there own reality checks... the seats are stained of smeelll piss with farts,not to mention there in every hood location what where they thinking when they built this ...this whole american opperation is a freaking slave trade. illuminati BS | |
| Shirley L Fulton | 10/28/11 |
| I have attempted to pick up packages shipped via Greyhound on 4 separate occasions this year (2011) and not one time was staff able to find the package without me making multiple trips to the station. The packages were there in their possession, but staff could not find them on any of these occasions. Something is wrong or sombody is incompetent. One particular package was received on Sept. 25 or 26th, 2011 and even after multiple trips and inquiries by me and the sender, the package was never found. When I went down yesterday (October 27, 2011)to pick up a package that had been shipped the day before, Greyhound staff gave me the September package instead. No one ever contacted me about the arrival of the September package since its arrival, even though they had proper contact information. When I returned to the station for a second time, staff was able to find the package that they could not find less than an hour earlier. This company should not be allowed to take customer's items into their possession for shipping purpose and not keep any better track of them than they do. I can honestly say that I have never seen worst customer service and would rate them a poor minus. They are certainly not entitled to any stars. | |
| Princess BananaHammock | 10/26/11 |
| I can't rate this poor excuse of a company. Worked for them in Alberta adn the boss was a total a-hole,who believes in nepotism and old gossipy women. Their security sucks like so big time! Get a proper security protocol going and whats up with the cattle gates, not a very secure sorta means of keeping out the insecure. So, I feel alot better that there is this medium to VENT and that I am not the only one. Oh yeah, if you have children under a certain age, you must pay 15.00 until they are 16, what a money grab from a third, I mean fourth rate company! Use RED ARROW in Calgary, its just a lil more and you actually get good service. | |
| michelle | 10/23/11 |
| i posted earlier about an issue i had and just wanted to finish it off by saying now, a month later, greyhound mailed me 4 tickets ... i only need 2, and 2 of them are for the wrong date. they will not refund my money. everything is wrong with this company. | |
| Sean Felder | 10/18/11 |
| Everyone on this site who was screwed by Greyhound should write to the Dallas,Texas Congressman and Federal Trade Commission in DC.The more complaints,the FTC will take action against CEO David Leach,we all should write to the Dallas News Media about their poor customer services.Greyhound doesn't want their reputation ruined and exposed so we all on this site should do it.I bet they will pay me my 2,000 compensation money. | |
| Thomas G Meek | 10/19/11 |
| If they would've had a rating with 0 stars, or negative stars, I would've chosen it as Greyhounds rating. On August 31, 2011, I tried to buy a ticket online for a buddy's girlfriend to travel from Green River, Utah to Junction City, KS. She was to go to the 'will call' window to pick up the tickets to come home to him. He didn't have a debit or credit card, so I helped him out by charging my Chase Visa, while he gave me cash to cover the purchase. After going through the greyhound.com website and completing all the information, specifically the line "Are you the cardholder?" "yes" "Will you be traveling on this ticket?" No and so forth. When we were done entering the information, particularily my credit card information, the ticket receipt was ready to print, which I did. I was alarmed to see that I was named as the traveler and would need to pick up the ticket the next morning. The website had misaligned some of the information. I immediatelly called my credit card company to cancel the transaction and thought no more of it until I spied a charge of 181.90 on my September bill. The receipt is dated 9/30/11 and the transaction is dated 10/1/11. I called the Dallas corporate office and was given a number and address to a company in Topeka, KS who 'handles' such complaints. I called them and was told that I'd have to write a letter, identifying the one of 25 greyhound bus lines that run in that area (all LLC's) and then present a good argument as to why I thought I deserved a refund. My buddy's girlfriend, meanwhile, never showed up, nor answered his calls, nor called him. He's relieved he's not out the 190 bucks, however, I am a little irate about the slovenly care given by the greyhound employees towards the consumer. I will not rest until this is resolved in my favor. That money would pay for a months' worth of groceries for me so I'm just out, but I ask, what did the Terminal operator in Green River do with my ticket? | |
| michelle | 10/10/11 |
| i work in customer service and have NEVER complained about any company EXCEPT greyhound. I made a reservation for the 22nd of december this year, and after confirming it online it said that it was for the 23rd, i thought i just made a mistake so i called the greyhound customer service line and they informed me that their website was screwy and you had to book it for the day BEFORE you wanted to go and that i had to go make a new reservation before they could refund me.... well i did, and 2 weeks later i called wondering why i haven't been refunded for the wrong reservation, and, after having to call a bunch of different numbers, got someone who listened to what i said then HUNG UP ON ME!! i have many other greyhound complaints, i used to take the bus everywhere... no more, i will find a new way to travel. | |
| G. McKay 10/10/11 | 10/10/11 |
| I am a concerned citizen. I am writing this message of correspondence,in reference to the poor treatment that Greyhound delivers to their black employees in Amarillo, TX. My friend has been a server for over 3 yrs and is one of the best employees that they have, never late, very seldom calls in and is very emaculate and cares about her work. She has been sexually harassed by other male employees, exposing their gentials on several ocassions and making provocative remarks etc.(just got a tap on the hand) , injured on the job while trying to perform her job to no avail( was cld a damn liar when she was trying to explain the circumstances leading up to the accident. Is always in tears on payday, because her check is always short(from $100 to $200+ dollars) and when questions are asked being treated insufficient and refused information to get to the bottom of the shortages. The lady deserves to be heard and considered. I am speaking up on her behalf because she fears she will lose her job if she tries to defend herself. This is down right unconstitutional and unfair. I don't know who will take the initiative to resolve her problems but SOME ONE SHOULD. She is just keeping all of this bottled up inside. SOMEONE PLEASE RELEASE THIS PRESSURE. Respectively Yours G. McKay | |
| BILL JONES | 10/9/11 |
| CONSIDERING THE COST OF KEEPING THE COACHES ON THE ROAD. I COMMEND GRAYHOUND FOR DOING THE JOB AT ALL. THERE IS NO EXCUSE FOR SLOPPY SERVICE, AND THE PEOPLE WHO WORK FOR GRAYHOUND KNOW THIS. NEXT TIME YOU RIDE THE BUS, BE AWARE THEY ARE DOING THE BEST THEY CAN UNDER THE CONDITIONS. KEEP HOPE AND GOOD OLD GRAYHOUND ALIVE. LOVE YOU GRAYHOUND. DON'T LET THE TURKEYS GET YOU DOWN, YOU'RE BETTER THAN THE OLD STAGECOACH, MUCH BETTER... | |
| D. Kothmann | 10/5/11 |
| I travelled to Baton Rounge, La. this last week at companys expense. I have never in my life experienced such a nasty environment. Toilets that don't flush, terminal has not seen a broom or a mop with bleach on its floors since the day it was built. Haphazard operations at best, actually the bus lines in ethiopia are more efficient and equally as clean. Truly a third world operation. Bus smelled, was dirty, floors not mopped and lets not even visit the onboard toilet without hazmat equipment. Every terminal visited was in the hood, dirty, dingy, never seen a coat of paint or pressure washing. Truly a sad state of affairs. The only thing clean was the employees and of course the do nothing security protecting the travelling public from terror, but exposing us to hepatitis and other dreaded diseases. nasty, nasty, nasty. Clean it up, straighten it up, paint it up, and you have to do better than this. The homeless people outside the terminal can be used to mop and clean. wherever there is people there is an endless amount of cleaning to do. Counters, vending machines, handles, glass, floors, walls, all need to be cleaned on a daily basis without end. Better yet have the CEO travel by his own bus line incognito and do some observing. | |
| naomi williams | 9/27/11 |
| EVERYONE at Greyhound has a SERIOUS problem. It's not just customer service; it's the drivers, cleaning people, food people, and on and on. If you are trying to get something done through customer service, YOU ARE OUT OF LUCK!! Tried for 3 months to speak to someone regarding trip to Chicago from Atlanta. Bus broke down and pulled beside the road 3 times before we got off at a truck stop. Waited for a replacement bus for 4 hours!! I received injury stepping off their bus and could not continue my trip. I returned my full ticket for a refund which never happened. Trying to speak to someone and understand their language and tone was unbelievable. I received very poor customer service; couldn't believe this lousy type of service coming from a corporation as Greyhound. They gave me the runaround and made me so physically sick, I said OHN. You know what, I told them that I will never ride with them again and nor my family members. I feel like going to each Greyhound terminal from state to state and tell everybody to get out of line, that they would do better by jsut walking. I've heard of their awlful CS but didn't believe them. I know NOW for myself-I WILL NEVER EVER STEP FOOT ON A GREYHOUND BUS AGAIN!! | |
| Veronica Elizalde | 9/22/11 |
| Isn't funny how, companies can evolve to exceptional corporations and yet, at the same time have the power to go backwards. This is what this company has done. Years ago, Greyhound was the way I would have chosen to get to my destinations. I have fond memories of them. Now, my brother has been exposed to the same treatment the majority of the customers have. Ten pages of comments and over 100 (1 Stars) Poor Ratings. Dating from April 15, 2010 to now (9/22/11). It is obvious that Greyhound chooses not to take care of their employees (reprimanding them)or customers, but rather avoid the problems...problems that won't go way, but rather worsen. Just like everyone else, they are fostering poor customer service and yet we (the people) are still giving them our money. Money that pays for the employees salary. It is simple, we stop buying/paying for their services (which they do not honor) and they eventually go out of business or fix the problem. Which ever is more convenient to the CEOs (even if they are located in Scotland)...until that day comes...things we all can control. Just like this complaint/comment...it is too a number added to the list...may not even have the opportunity to make it to corporate. So the circle continues...all I know is that they too, have lost my business. My question is to Greyhound...will you step up to the plate...or avoid this comment like all the others? | |
| patricia cannon | 9/21/11 |
| i called your office regarding the treatment i received,, all i got was a letter telling me how sorry you was, now i will be getting a attorney very upset. | |
| Randall Arthur | 8/11/11 |
| I finally arrived home last night after a nearly four day journey across the country and through a living hell thanks to Greyhound Bus Lines. The trouble began in Denver, CO. and continued the rest of the way on my trip from Washington State to North Carolina. I arrived in Denver to find that they had too many people on the bus already to accommodate me and about 20 to 30 other travelers. I asked why there wasn't another bus available and the customer service rep told me that the computers can't communicate with each other between the on-line ticket purchases and the terminal ticket purchases. I could see that the need was obvious for Greyhound to provide another bus for the travelers left stranded but it took them three hours to get another bus in to the station. I knew I would be missing the remainder of my connections from that point on but it just got worse from there. I finally made it to St. Louis, MO., behind schedule and getting very tired, where I and many others had to wait for two hours for a wheel chair passenger arriving from Chicago. Now, I was so far behind schedule that any hope of keeping my schedule was gone. When we left from St. Louis we went to Nashville, TN. where by now we had to face about eight hours layover because we lost any hope of the connecting runs. Everyone was now exhausted from this journey through hell and so Greyhound decided to send us to Atlanta, GA. to make connections with a run from there to North Carolina but, of course, we arrived too late and had to wait in the terminal for about six hours with no real hope of getting on the bus that was scheduled. In every stage of the journey the "customer service" was non existent. Nearly every person employed by Greyhound was rude, inconsiderate, mean, and downright evil. I will never use this service again. My advice to anyone considering "Going Greyhound" is don't do it unless you are someone who loves misery and abuse. | |
| Jacqulyj Johnson | 9/19/11 |
| Cinncinati is the worst customer service every i still havent got my bags and they never and i mean never answer the phone i live in Macon,Ga and that is quite a ride to go back to pick up my bags come to find out that they sent them to dallas to the warehouse all my personal things was in that bag they are so unprofessional i've never have experienced anything like this if anyone have a number to this warehouse may u please e-mail me at Mzlovie1969@yahoo.com thank you Greyhound needs to get it together | |
| | 9/19/11 |
| Greyhound is an awful company! Your company is VERY unreliable. NO one answers the phone so don't bother calling. A bus pick up that was over four and a half hours late is one thing but to then ask everyone to get out of the station at 4:30 because it was time for the employee to go home for the day during threating weather,a thunderstorm, and stand on the sidewalk is liable.Departure time was suppose to be 1:49 it left at 6:44. Leaving passangers to stand outside in the rain for over 2hrs! GREAT SERVICE...NOT AT ALL!!!! | |
| Jason Somes | 9/20/11 |
| Gypped by Greyhound, with a bait-and-switch and unfair charges. Their phone operators and "customer service" are contemptuous of the customer to a degree I've never experienced before. Uniformly incompetent, almost unintelligible (they are bottom of the barrel illiterates based in Colombia and using VOIP which causes terrible sound quality over the phone. Some are outright dishonest, some are insulting and argumentative. I can't remember ever dealing with a large organization with such consistently bad, insulting, and dishonest phone operators. Incidentally, in fairness, the drivers and personnel at the station were professional and nice. It's the phone and customer service people who are worthless and behave like cholos and lowlifes. | |
| Toni Cogburn | 8/15/11 |
| I took a trip from Albuqurque NM. to Texarkana Tx. this was a round trip ticket on the way to texas my trip was suppose to be 17 hours long ended up being 24 hours long the bus was crowded smelled like alcohol and the restrooms on board were not sanitary i spend my week in Texas August9th and on my way back they lost my luggage the driver or personel did not shut the cargo door properly and my luggage is on I-40 in Amarillo some where the driver did not stop immediately he went to the next exit and turned around to see if our things were still on the road how hard would it be to pull over and walk a few feet to pick the stuff up i am one of three people that lost their luggage that day i have the clothes that i was wearing that day and that is it no make up no shoes no tooth brush no nothing and no word from greyhound i guess i am going to have to get a lawyer to resolve this matter as much as i was hoping they would do the right thing they are proving to be a sorry company with sorry customer service and people wonder why every one is so lawsuit happy we dont like paying out the ass to ride on a funky bus that over books the seating looses your luggage and treats people like they are second class people i hope the other two people that lost their things that day are having better luck than i am i will never ride another greyhound bus every trip i have made with yall has NOT been worth the money!Also i have been trying to contact the corp. office all i get is a full mail box and no return phone calls! i cant begin to express my feelings towards this company i have nothing nice to say at all and will be glad when this nightmare is over | |
| Guy Rosemellia | 8/20/11 |
| My daughter stood out in the rain in New York City with many other passengers waiting for a Greyhound Bus that never arrived. The pick-up time was eight o’clock at night and she arrived at seven. She was finally forced to leave at eleven thirty because the other passengers left and she was alone on the street. The pick-up location has no enclosed shelter just full exposure to the weather and everyone was caught in a rain storm. She tried contacting Greyhound through different numbers to determine if the bus was in an accident. Greyhound has no numbers to tell passengers if one of their buses is going to arrive or not. They have plenty of phone numbers when it comes to services that require payment from you. The bus drivers that maintain these routes should at the very least be given phone numbers of designated passengers to let them know the bus will not arrive. Clearly Greyhound is not interested in putting their passengers first. My daughter has very little time off of work to visit her family. Rescheduling is very difficult at best. From what I understand there is no cash refund on her bus ticket. Greyhound gets what they want and my daughter gets nothing, another indication of profits over people. My friends and family want to know what happen to the bus and why you have poor passenger communication. Based on other complaints I have read you appear to be a company that has very poor customer relations. I want my daughter to have a cash refund so she can reschedule a home visit in the future from a transportation service of her choice. The following information is about her pick-up location and reference number her ticket. I want this matter investigated. I will be filing my complaint to other websites so potential passengers can be warned ahead of time of you total lack of regard for your passengers. Bus Ticket Reference: 77743439 Bus Pick-up Location: N.W. Corner of 34 St. & 8th Ave. Curbside-Not Enclosed New York Penn Station, NY 12550 | |
| Ron | 8/21/11 |
| Worst service ever anywhere. Local employees (most who are overly rude)as well as apparently the corporate staff, including the President and CEO, doesn't give a damn about their customers. The bus to take my niece back to college departed exactly 1.5 hours late, not because of traffic, not because of weather, not because of mechanical breakdown, but simply because the driver didn't bother to show up on time. Even when he did show up, there was no sense of urgency tp load and leave. It was like we'll get on the way when we feel like it. Calling customer service doesn't help, they don't even answer the phones except during the week Mon -Fri (and maybe not even then). It is no wonder that no one wants to ride Greyhound anymore except as a lsat resort. I will never subject a family member, or even a remote aquaintance, to such a company again. | |
| Gregory Farmer | 8/24/11 |
| Sacramento, California 8/27/2011 Arrived at new buss station on Richards Blvd. 3:00 PM for buss from Sac to Reno departing 3:40 PM. Every employee including the poorly dressed/groomed security guards were unprofessional and extremely rude. While in line with only 6 other potential customers the counter sales staff person took 15 minutes to find baggage check tags, while we all waited. The buss arrived while we were all still in line @ . I spoke up and stated we needed to catch that buss; my two children were going to visit their mother. Buss driver came in building; I asked him if he was the Reno driver, he wouldn't even look at me, like I wasn't a person. I told him to look at me when I was taling to him, when he muttered under his breath he couldn't stand this shi#. My kids were still in line. Finally the sorry excuse for a supervisor came over, admonished us we all arrived to late for the buss and would have to wait 2.5 hours for next buss. Several in the line protested, including me, upon which the driver reluctantly waited for them to finally give us our tickets at 4:15. We were in line for 1.25 hr. with six people in line. Despicable! What do they do, go out to find the most incompetent people on the planet and then hire them. FOOLS MUST RUN GREYHOUND. | |
| Adelaide Bennett | 8/26/11 |
| you have employees in Oklahoma who treat customers Very poorly. it was important my luggage make it to my destination so i transferred myself until i arrived in Oklahoma city, i tried to retrieve my bag but was talked to harshly by one of your employees who then assured me he would transfer my bag. he did not. the driver was of no help when i arrived to my destination with no luggage. the reason i wanted to transfer my own luggage was because i have heard far to many horror stories and lost luggage never to be found. i regret taking greyhound and will never do so again unless something changes and you start seeing to it that luggage is not Such a problem and you start hiring people who know how to deal with the public. every year my children fly me to Missouri but this year i asked to go greyhound. next time i fly unless something changes and you start caring about customers satisfaction. it does not take much it just takes a little but your company has none. it i have yet to find a way to actualy speak with a person about the horrible baggage man in Oklahoma city who not only treats customers as though he hated them but fails to do his job. your lack of concern for customer satisfaction is greatly in need of attention. lost luggage is a very big problem with your company. i would give you no stars but my only choice was one for poor. it would have been poor because of your harsh employees but Really deserves less when that same man Fails to do as he said. Adelaide Marie Bennett adelaidemarie@gmail.com | |
| Adelaide Bennett | 8/26/11 |
| i just received a call from the very helpful person who is employed at the convenience store the bus stops at. my bag has arrived. i really do wish you would ask your employees to treat customers with at least a little bit of decency. many of your employees lack this. "thank you for traveling greyhound?" i think not | |
| Larry D Fowler | 8/28/11 |
| I purchase a ticket via your website that Greyhound knew would not be honored due to service cancellation. I am furious. You only service alert says service will be suspended for cities in the northeast east of I95. My trip is in the south west of I95. I called n was told there is no toll free number for customer service and that I would have to wait until Monday to speak with someone about my refund. I never got a ticket because the will call window was shut in Durham. I have screen shots of your website and the time of my purchases. I cannot believe that you will have the audacity to make me wait to have my money refunded. You need to fix your website so people cannot purchase useless tickets and be charged for them. I will make a full formal complaint to consumer agencies, my congressman and local newspaper and station as well as to Greyhound corporate in TX. Please get my money refunded ASAP Larry d Fowler 347-639-3917, 919-661-3817 I cannot believe two people last night looked at this reservation and didn't tell me that this trip would not be possible due to cancellation. I spoke with a supervisor GUS at the 1-800-846-0754 number this morning he was not helpful he was condescending and rude. He should be reprimanded. And now you have the nerve to tell me i must subit a ticket which I never got for a refund. In writing? Are you people crazy or do you want a lot of negative publicity. | |
| Kelly | 8/29/11 |
| I am DONE with Greyhound!!! They have the worst refund polices, terrible customer service, and I just cheat people out of their money. | |
| james | 9/2/11 |
degree misdemeanor battery 6 TO: 1 recipient Show Details Message body On July 30, 2011 around 10:00 am I got on the bus at Starke Fl. Greyhound station .The bus arrived at 101 northeast 23 ave. Gainesville On Fl. 32609 Greyhound station around 11:00 am. 11:30 am At that time some of the passengers and I got off the bus .I went to the ticket counter to ask an employee (Thad) if there was a bus that I could take that would go straight to Orlando so that I would not have to go to Jacksonville then to Orlando. (Thad) Employee told me that I could wait at the station for three hours for the next bus and get some food from the restaurant down the street or take a bus ride for three hours to Jacksonville and back . While other passengers off the bus and I were at the ticket counter the bus driver (Fred Potter ) came in to the ticket counter . At that point , from the information I got from (Thad) I walk out side to smoke as I was about to light a cigarette the bus driver came out side and said " don't smoke that cigarette I have asthma " I lite the cigarette, I stated are we leaving now. At that time the bus driver (Fred Potter) thrust himself at me and grabbed my wrist and bent the wrist that was holding the cigarette until it was hurting , that's when pulled away from the bus driver (Fred potter) the bus driver was yelling "I have asthma." At that point I put the cigarette out and ask the bus driver why he grabbed me. He said " I have asthma and I can't stand to be around smoke'' At that point I told the bus driver that he should not of grabbed me. The bus driver then through my ticket on the ground and got on the bus and pulled out of the Bus station. At that point I walked in to the bus station and told the employees what had happen and ask them what was wrong with that driver (Thad) stated he ( Fred Potter) was having marital problems that he should not be bringing his problems to work. that's when (Thad) stated "I seen what (Fred) did, he should not have done that. If you would of flipped him he could not of done anything about it because he was in the wrong for grabbing you." At that point I ask (Thad) the bus drivers name. I walk to a restaurant and waited for the next bus. while I was at the restaurant I called customer services to file a complaint this was on a Saturday and costumer services was not open. ( I should of called the police that day ) instead I just took the next bus because I just wanted to get home. on august 2, 2011 I called costumer services and made a report of what happen and I was assured by costumer services that someone would be calling me back from the corporate office to follow up my complaint soon. today is august 16, 2011. I called the costumer services number today and got the run-around for hours . I finley had enough and decide it call the Gainesville police to make a report of batter on me by FRED POTTER Greyhound bus driver, after I made the police report I was told by Gainesville police officer deputy Wilson that I am going to need to come to the Gainesville police department to make a written statement. which I plan to do this weekend.(case # 0211--16624)went to Gainesville police department on,8/20/2011, I did a amendment to my police report at that time. I finley found a way to get a hold of Greyhound corporate office I spoke to Mrs. Walker and she informed me that the costumer services person I spoke with did not write my whole statement, that the agent stated in his report that the call dropped and the agent did not put that the costumer wanted a return call en-regards to his complaint .while talking to Mrs, walker she ask me if the bus driver ( Fred Potter ) or ticket agent ( Thad ) wrote a incident report out. Which I did not know the answer to that question, Mrs walker then ask me did I signed anything, I stated no. Mrs.Walker stated that I would of had to signed a form. that the bus driver ( Fred Potter ) and ticket agent ( Thad ) should of wrote an incident report out. apparently ( Fred Potter ) or ( Thad ) should of wrote an incident report on what happen. that there in it,s self shows they were trying to cover up what had taken place that day. Mrs. Walker explained that an investigation had to take place and that she would expedite the investigation and get back to me A.S.A.P. .( greyhound investigation case REF. # 1784456 )When i got off the phone with Mrs. Walker i received a call informing me that I just got a letter from Greyhound costumer services stating they were very sorry for any inconvenience that I may have had on July 30, 2011 ( see attach file of letter) that also shows that i did call costumer services and Greyhound admitting something happen and they are apologizing. There was two employees at the ticket counter, there was approximately 20 passengers on the bus. This incident is a crime first degree misdemeanor battery . i am requesting the names of the passengers that were on the bus July 30 2011 around 10:00 am at the Greyhound bus station in Gainesville, Fl. 32609 I tried to place this statement on greyhounds facebook web site and i was blocked and sent this e-mail . i am going to send you more info original ploice report, letter from customer assistance, travel tickets.etcetera. I can only send so much data at one time. james coldiron i e-mailed Leza Kirksy whick works for Bill Blankenship, Chief Operating Officeri I am still waiting to hear back from them . does any know an attorney that could help with this please e-mail buyitall@netzero.com Hi Jimmy, Greyhound Bus Lines commented on their Wall post. Greyhound Bus Lines wrote: "Hi Jimmy, while we welcome any and all feedback from customers on our page, posting repeatedly on our wall post is considered spam and is a violation of our Communications Disclosure. This may result in the removal of your posts and may affect your ability to access this page in the future. We are not able to complete customer service requests on Facebook at this time. Please continue working with the Customer Service Department moving forward. http://www.facebook.com/GreyhoundBus?sk=app_6009294086" See the comment thread Reply to this email to comment on this post. Thanks, The Facebook Team | |
| Janet L Eastridge | 9/12/11 |
| I purchased a bus ticket from Renita, ticket agent, Buffalo, NY Ellicott St Greyhound bus depot, Sept, 4th 2011, she was kidding around with some guys ahead of me, when it was my turn in line I told her twice, Penn Station, NY NY, she asked me twice! , 'cause she was still talking to these guys !!...the next day I had to call the 1-800 # about baggage sizes, they informed me, when I gave them my conf ticket # that my ticket was for Port Authority !!.....I live 1 1/2 hrs from the station where I purchased this ticket! I called and talked to a supervisor and all he said was,"sorry, no refund".....I had to pay someone to take me down there to buy the ticket in the first place ! What am I going to do now ??? Jan here!! | |
| Kim Burger | 9/8/11 |
| My elderly aunt is disabled and she bought a bus ticket from Ocala Florida to Opelika Alabama on Sept 1st. She had three layovers; one in Lake City Fl, one in Tallahassee Fl, and the last one in Montgomery Al. When her bus arrived, the driver said he only had room for six people. She was third in line, and after he let the first two on the bus, he reached over her head to the people in line behind her to take their tickets. She was standing right next to him and he just completely ignored her. Even after asking him over and over, the man refused to take her ticket. He left her stranded! We had to drive for an hour and a half from Auburn Al to Montgomery Al to pick her up. She had bruises all over her arms because nobody would help her with her luggage. No way are we going to let this go. | |
| Brianna | 9/9/11 |
| Never again will I ride the greyhound bus. Not only did my trip take seven more hours than originally expected, I was taken from the bus I was originally supposed to board and transferred all the way through Texas and made to go without my luggage. Until I make it to my destination. Does it make sense to board the luggage and not the passenger??? | |
| Jackie Brown | 7/6/11 |
| On July 6th, 2011, I used your service leaving Norfork and transferred in Richmond to make connection for bus service to New York, it was at this point on bus number 86123 where bus driver assigned who wouldn't give his name was very arrogant, demeaning, and insolent. While explaining rules he had the audacity to say that we better not use the "n word" I was embarrassed totally. The majority of passengers were African American with three customers of another race. He went to far. His 31 years of Service doesn't give him the right to blatantly make many feel inferior . I am beyond annoyed. My first bus trip is tainted with stupid remarks from someone serving the public and representing Greyhound. I will Followup with a formal complant. Everyone that travels by bus is not under privilege nor ignorant going to New York. He needs to tone his rhetoric and use a little finesse in speaking to all types of people. | |
| Christopher Clark | 8/7/11 |
| Horrible horrible service. first of all i waited till 3:30am for my bus to arrive in Phoenix, AZ. it was suppose to be there at 2:30am. Then on the way over through El Paso, TX, we made so many unnecessary stops! Then once me and my riding companion got to El paso. Me and a few other passengers had to wait 6 more hours for a bus because our bus was late! Once again after we boarded the bus, we still made so many unnecessary stops and got into San Antonio TX at 7am when i was suppose to get there at 12:35am. So i wasted 6 more hours on a bus and lost my job because of that one little bus! Do you people even care about us! | |
| 1 HOT mama | 7/11/11 |
| where does a person even begin? first of all I, like many others have stated, would not even give a 1 star rating. I think the people who gave 4 & 5 stars must have been confused because they went on to give bad reviews. I purchased a ticket online in advance and like others had to pay the ridiculous $18 "gift fee" just because I wasn't going to be the person using the ticket! I made arrangements for my daughter to get on the east bound bus in Hays, KS at 6:35 a.m. a friend was to pick her up in Junction City, KS @ 10:00 a.m. they were to go on to Emporia & meet up with my other daughter & friends for a weekend trip on into Misssouri. the bus NEVER stopped! this is just a convenience store with no place to sit and wait so she sat outside by the pay phone for 5 hours. we tried calling every phone number we could find. the Denver bus station wouldn't answer but I finally found out that the bus left Denver 30 min. late and they said that it stopped in Hays @ 7:30 a.m. but it did NOT! the only bus that stopped was going TO Denver. I had to have the friend drive to Hays to get her & then they got to Emporia way too late and all the girls had to wait on them. I WILL get a full refund and after reading the other comments I'm glad my child never got on the bus. $77 for the ticket & then gas $$ for the friend to get her I would have just paid the friend in the first place had I known what a sorry excuse of a bus company this was...pathetic. even more sad because as the other person said they have the perfect opportunity to provide a much needed service AND have a great company. they will never see another $ of mine and I'll let everyone know not to use them. | |
| Robyn M. | 7/12/11 |
| I bought my brother a ticket from Reno, NV to San Antonio, TX. I woke up to a misses call and a message from an unknown number saying his cell phone had been stolen during his transfer in L.A. I am trying to get a hold of him to make sure he still made his bus on time from L.A. and if everything is ok. I'm worried! Can ya blame me? So I've been calling the greyhound customer service lines which are NO help. They dont give a shit about my brother, she just kept telling me she couldn't do anything and I asked to speak to a manager and she kept telling me shes busy and just to call back. I told her id wait but she kept tell me her manager was telling her to tell me to call back. I've called the bus station in Phoenix, his next destination to see if he made it and hopefully to speak with him, and they dont answer their phones! At all! I called Reno to see if they could look up any of his info like his last departure or arrival and they never answer their phones either! We will NEVER use greyhound again. The customer service is dreadful and dont care about their customers and are f***ing idiots. Thanks for nothing Greyhound. | |
| Ernestine Prude | 7/13/11 |
| My grand-daughter and I took a trip to Birmingham, AL from Indiana. I decided to leave a day before the dated listed on my ticket. In Birmingham I was charged 15.00 per ticket for a total of 30.00. to leave at 7:30p.m., Tuesday, June 11,2011. TO make a long story short At 7:50p.m. a young man announced that the next bus would leave at 12:10 a.m. We were there and in line at 6:30 p.m. When I asked if I could get my money back the lady at the ticket counter told me know. There were at least 15 people left from 7:30p.m. until 12:10 a.m. I think it is awful the way we were treated. To make matters worst, When it was time to board the bus the worker had jokes about the bus line making money. You need to do better with the station in Birmingham, AL. It was very disrespectful the way the people were treated. Contact me at 205-587-9757 for more details. | |
| Kathy DuPont | 7/13/11 |
| If I could give a zero rating I would. I purchased a ticket online on Sunday evening and the website isn't user friendly accidentially put my name as the passenger. I was buying a ticket for my daughter to come to Tallahassee, FL from Tampa, FL. I put my name as the passenger by mistake and they would not do a name change. Said if I purchased another ticket they would refund the other ticket. Well I don't have the money for that. By the time I got in touch with someone by email, I received 3 different versions from 3 different agents. I am so disgusted by Greyhound. My daughter couldn't make the trip up here due to their poor customer service as I couldn't afford to purchase another ticket. I am sending all my emails to Florida States Attorney's Office and see if they can't help me clear this up or kick Greyhound out of Florida. | |
| Total Results | 7/15/11 |
| OUTRAGEOUS!!! We run a State Licensed Drug and Alcohol Treatment center in Oregon. The $18.00 fee that your company wants if it is not the cardholder traveling is ROBBERY. Since you feel that this is the right thing to do we would like you to go to your nearest homeless mission and hand over the TOTAL amount in cash. See how it feels. How can anyone expect to help others with this crappy policy? We often help those in need, not even clients, with transportation to a detox center over 4-8 hours away. Guess the comments we read about the POOR quality is correct! | |
| Johanna Havens | 7/16/11 |
| A few years ago, I traveled from Los Angeles California to Willows California and when I arrived at my destination my bags were left in Sacramento Ca, which is around 100 miles away from Willows. I called Greyhound and they informed me that my bags were left in Sacramento and I would have to go there to pick them up. This was not satisfactory to me since I had no way to get to Sacramento in order to pick them up. After about three days of arguing back and forth with them they finally agreed to have my bags delivered to my home in Willows, but were very rude about it. However, I did receive my bags about a week later and they were delivered right to my door. Even though they were rude, at least I did get my bags back eventually. Anybody who rides Greyhound should already know that their customer service sucks. What do you expect? Riding the bus has always and will always suck! That's why it is so cheap. | |
| Sean Felder | 7/16/11 |
| So David Leach since your luggage staff stole my luggage 2/21/2007 at Oklahoma City,how much compensation money will Greyhound will pay me?I want 25,000 of backpay money from emotional distress,pain and suffering and unprofessional,rude staff of Greyhound.Your bus company is worth a billion dollars the news media will know about our case.I want my settlement money by end of this year so let's go. | |
| Lori | 7/17/11 |
| We have never had to use a busline before but had to do so to get a family member somewhere 4 hours away during a crisis. Greyhounds 800 number customer service was HORRIBLE, RUDE and could care less about ticketing issue, which was incorrect!!!Constant and never ending circle of phone numbers that didnt lead anywhere. We had a never riden a bus before and our person at the bus station and could not get any help with a ticketing issue. I Was on hold for over and hour being redirected to additional numbers that ended with "We can not help you on a weekend" call some other number on Monday!!!! WHAT THE HELL, I explained we were desperate for help, the bus was leaving, first time rider on and on and no help what so ever. We will NEVER try the bus system again EVER, this was a complete joke. I will be looking up executives numbers to follow thru on this. Not one person could use commen sense and help.No wonder the bus system is failing. We will WALK before we EVER put ourselves or anyone we care about through this process again. PERIOD Greyhouse and go to HELL. | |
| Pat Rhea | 7/19/11 |
| My daughter is deaf. She and her family just took a trip from minn to AnnArbor Michigan. They bus drive yelled and screamed at them and said he had no experince with deaf people.Other passengers told the driver to calm down. At one point he yelled and told them to get off the bus. This all started when he told them they cannot set with their 5 yr old boy. They must set together to be able to communicate.Now they feel scared to go home on the bus because of this driver. Hopefully they will not have the same driver. I am thinking of calling the localtv station and have them do a story about this. | |
| Experienced traveler | 7/21/11 |
| Worst way to travel the us put gas in your car and drive yourself might as well Kansas city station was the dumpiest public place I've ever been the bathrooms in the Denver station all the men's room toilets were broken and were filled to the brim with shit and the ru,es on the bus don't mean anything every bus I was on people were drinking bums lowlifes etc at the vale stop the bus driver told some guys my age not to me smoking dope the kids proceeded to go around the corner and get high bus driver didn't even check literally the worst experience ever and the customer service sucks 2 people per conger per stop? Wow when you have hundreds of people flooding through every day pathetic and they treat the customers like they're shit at most stations any small bus company could compete with greyhound at this point just keep your bathrooms clean enforce the rules have better security better staff and service and you can take out greyhound all of which would be easy to beat what greyhound has to offer | |
| M.L***** | 7/21/11 |
| MESSAGE RECEIVED TOO:CONTACT SUSAN DAY*DISNEY TRAVEL TRAILWAYS BUSLINES//VIA GREYHOUND USA. SANDIAGO DESTINATION ANIHEIM CONTACT JESSIE DISNEY***** MARKIEE LEWIS*****GREYHOUND//H.P.DRIVER FOR CITY VISIT***** DINNER RESERVATIONS ASK FOR SUSAN DAY* DISNEYLAND..... A&W ICE CREAM.I WNE TOO GET A MESSAGE TO JOEY LEWIS..... AND CHRIS ADVERTISING A&W*****A&W ICE CREAM IS IT AT ROTHS IGA!//A&W*****CC.//@M.L.A&W ICE CREAM***** ATTENTION SUSAN DAY*****A&W USA***** | |
| THOMAS MCFARLAND | 8/4/11 |
| Just returned from the bus trip from HELL--absolutely the WORST travel experience i have ever had. They do not give a damn about the passengers and schedule to them is a joke. I was handled physically by the driver and a law suit is pending. For Gods sake do not ride or let anyone you care about ride this monstrosity. A letter is being sent to the corp and others concerning this incident. | |
| THOMAS MCFARLAND | 8/4/11 |
| THIS IS MY 2ND POST--YOU CHOSE NOT TO POST MY PREVIOUS POST--I GUESS IT WAS TOO BLUNT AND TRUTHFUL--ANYONE WHO RIDES GREYHOUND IS A FOOL OR A GLUTTON FOR PUNISHMENT--FOR GODS SAKE DO NOT LET ANYONE YOU CARE ABOUT RIDE GREYHOUND AND BE SUBJECT TO THEIR ABUSE--A BUSINESS THIS UNCONCERNED FOR PASSENGER WELL-BEING SURELY CAN NOT STAY IN BUSINESS LONG--MY TRIP WAS THE WORST TRAVEL EXPERIENCE OF MY LIFE--I AM AMAZED THAT THEY ARE ALLOWED TO STAY IN OPERATION--PLEASE LET'S START A CLASS ACTION SUIT AND RID THE COUNTRY OF THIS MALIGNANCY. | |
| HOWARD PAUL SHORE | 7/24/11 |
| 3813 Huron Avenue #5 Culver City, California 90232 Sunday, July 24, 2011 c/o V.I.P. Company Executive GREYHOUND LINES, INC. 350 North Saint Paul Street Dallas, Texas 75201-4201 214-849-8000 Dear Greyhound Lines, Inc. Company Executive: Good Morning or Good Afternoon to you! How is your day today in sunny Dallas, Texas? My day could be going much better, thank you, except due to the FACT that on Sunday, July 10, 2011, I travelled for the first time using your services from Toronto, Ontario Canada going towards Sandusky, Ohio and I, as a Customer did NOT have a very good Bus Experience! On that day, the Bus Number (which was either #30979 and/or #1298) did Not have very good Air Conditioning since the machine was NOT operating properly and therefore the bus was very Hot most of the way (going towards Windsor, Ontario Canada), causing a slight delay. The bus driver Did Announce that the Air Conditioning was Not working, however, he made his own decision to Continue Driving the bus Without Stopping for at least another hour and Not only that, but I also noticed there were many damaged seats on the part where you rest your head as well! Is that how you take care of your buses? Honestly...How embarrassing is that? Furthermore, when we finally arrived at your Windsor, Ontario Canada Greyhound Bus Terminal, I noticed that there were plenty of Visible Signs Posted stating that you Must Smoke your Cigarettes at least (9) meters away from the doors and unfortunately your passengers were Not respecting the signs posted and have therefore Violated your Rules. Not only that, but your on call staff who were working at the station during the time that I was there did absolutely Nothing to Enforce It! I even complained about it at the cashier's booth and she told me that they basically have NO control over that since they have to work from within their office and can Not Leave their desk. It does Not sound to me like your staff at that particular station are very responsible, nor caring when it comes to enforcing your No Smoking Signs. That is really too bad since I am a Non Smoker and my Personal Rights have been Violated at your Windsor, Ontario Canada Greyhound station. I also want to let you know that back on Saturday, July 16, 2011 when I was on my way from Sandusky, Ohio going towards Detroit, Michigan, there was a (2) hour delay for Nothing at your Detroit, Michigan Greyhound Terminal. It was absolutely horrible. I felt like a prisoner in there. On one side, all the doors from 1-12 were all locked and would Not even open and on the other side was just a bunch of smokers, so basically I had No Where to go for (2) straight boring and nauseating hours. While at your Detroit, Michigan Greyhound Terminal, I did try to line up inside to express my concerns and/or complaints and to ask some questions, however, the waiting line was awful and I then decided to call your 1-800-231-2222 phone number which is for your Customer Service department, however, I held for at least 20-30 minutes and absolutely Nobody picked up the phones and I even tried to call more than once hoping to speak to a live person, but was totally Unsuccessful at doing so. For all of these reasons, I am Not Happy at all with the Greyhound services to Sandusky, Ohio from Toronto, Ontario Canada and returning back the other way as well! I am therefore also Requesting a Full Refund of my Money for the horrible services offered. I paid on my credit card approximately $190.00 dollars total and if you are NOT willing to refund my money, then I am going to have to go through the Lengthy Process of Disputing the Charges with my Visa Credit Card company and also write a Negative Comment on a worldwide customer service website for businesses and consumers called www.Yelp.com so that everybody knows what kind of a Negative and Horrible Experience I went through on the Greyhound Bus. Enclosed, for your review, please find a scanned copy of one of my tickets. Unfortunately, I could Not find my other ticket that I paid for, however, I am more than sure that you can look it up on your computerized system. If you would like to speak with me to discuss my complaints in further detail, then please call me directly at: cellular phone number: 323-514-2779 or email me back at: private_executive@yahoo.com. I am more than looking forward to hearing back from You with a Positive Response some time in the very near future. Thank you. Sincerely yours, Howard Paul Shore Angry and Upset Greyhound Lines, Inc. Customer /HPS Enclosures: Please See The Attachments To View My Copies Of One Of My Greyhound Bus Tickets For Your Review. | |
| MIKES HOT ROD SHOP | 7/26/11 |
| YOU WOULD THINK THAT A COMPANY THAT HAS BEEN IN BUISNESS FOR SO LONG WOULD HAVE A PRETTY GOOD GRIP ON HOW THINGS WORK!! NOT THESE GUYS,, TOLEDO OHIO JEFFERSON ST TERMINAL [ARRON] ,,VERY RUDE, THREATENING, NO CO-OPERATION,, NOT A CLUE ON HOW THERE OWN SYSTEM WORKS,, CALLING A CUSTOMER AND TELL HIM HE NEEDS TO GET HIS ASS [EXACT WORDS] DOWN THERE AND PAY FOR SHIPPING AND REPACKAGE SHIPMENT OR THEY ARE GONNA THROW IT IN THE TRASH TO A LITTLE OLD MAN??????????? HOUSTON TEXAS PISS POOR AT BEST I SPENT 3 DAYS ON THE PHONE INCLUDING A SUNDAY MORNING LOCATING A PACKAGE THEY HAD NO RECORD OF EVER PICKING UP,, CALL MY SALES REP AND AS USAULL THEY NEVER GOT BACK TOM ME DON,T RETURN PHONE CALLS,, I SPEND MORE TIME ON THE PHONE WITH THESE GUYS THAN I DO MY OWN CUSTOMERS,, SO OF THE WORST SERVICE ALL THE WAY AROUND I HAVE EXER EXPERIANCED ,, THEY WANT ME TO PAY THEM TO DO THERE JOB,,, GET A GRIP OR U GUYS WILL END UP BROKE AND BANKRUPT | |
| Natalie Pies | 7/29/11 |
| I read one horror story after another about the terrible service Greyhound is apparently known for, and yet.....NO ONE HAS DONE ANYTHING ABOUT IT? WHY? Why is this company getting away with it? | |
| It doesn't matter. Greyhound doesn't care. | 7/29/11 |
| Those pieces of shit lost my tv and I had purchased insurance. Guess what. They won't pay. I just want to beat someone. I hope they rot in hell for their mistreatment of customers. I wish i would have read about them before. Why can't there be a class action. Im sure there's enough complaints. | |
| mr arnold | 7/30/11 |
| my experience with greyhound has been awful i stopped using grey hound before but this time was the w orst by far i found my grandfather had only hours to live and takinga greyhound fromatlanta to detroit was awful first the employees when asking for help they acted like they were doing something outside theier job description then in ohio a driver was very discourteous and rude with me and when i reminded him that my patronage pays his salary he told me i couldnt catch the bus i even talked to the supervisor and he said ther was nothing he could do about it then he got kinda smart and i reminded him of his duty to be courteous to customers either way i arrived indetroit at one oclock p.m and my grandfather died at 10 am.. greyhound sucks and their customer service is part of the reason id never have get on another greyhound bus again if my financial status could help it! | |
| John Powell | 7/31/11 |
| This is the second time in one month that my bags have been delayed or lost. July of 2011 has been nothing but a travel nightmare. This time it is worse. Not only have my bags gone wondering to heaven knows where, but my $5000 dollar custom built wheelchair has went wandering as well. All I have now is the clothes on my back. I don't even have my medication either. Worst baggage service I've ever experienced. In my opinion, a trained monkey probably could do better. With a company that is worth millions, or perhaps billions, one would think their personnel would be trained better than that. There is no regard taken with passengers' baggage. There is no regard to passengers' feelings. | |
| John Powell | 8/1/11 |
This is the second time in less than 30 days my bags have not arrived with me, and it is more than ridiculous. This is a total of five bags. I do not have the money to go out and replace clothing and other articles like I did earlier last month. I have nothing but the clothes on my back, and one set of wheels to my $5,000.00 custom-built wheelchair. I am a disabled Veteran and athlete. I am in Pittsburgh for a competition. I need to have my things with me so I can take the time to prepare for my event instead of worrying if and when my bags arrive. This is very frustrating for me, and I am not happy with baggage service with Greyhound. I need these bags found quickly. As I said, I do NOT have the funds to replace my clothing and other articles as I did earlier this month when I sent in a Bag Locator Report. The last time I saw anything of my luggage was in Nashville, TN., and I only saw two of the five bags. Now that I am in Pittsburgh, I have NOTHING. | |
| Mandy | 8/2/11 |
| Well, I also joined the ranks of customers with lost luggage from Georgia to Texas on Jly28,29th 2011. And like other customers was told by the driver it is on the next bus. Of course it wasn't. I have important papers and every bit of clothing I owed in this suitcase. The trip before that the bus broke down. Thg trip before THAT from Birmingham, Ala to Jackson, MS the bus driver stayed on the phone for half the trip. Half the bus got to hear an X-rated conversion. Not to mention he was rude to the customers when asked any questions. Your customer service reps are not very helpful either through not caring or not being trained properly. If you are in the customer service you NEED to treat your customers right. Word will slowly get around. Right now I would rather pay the price of an airline ticket. Now: FIND MY DAMN LUGGAGE. This is NOT rocket science! | |
| jj | 7/4/11 |
| Hello, The ticket was used. It wasn't a question of the ticket being used, but it was the horrible bus service and duress that my son and grand sons suffered in the hands of your company. Do I have to remind you what occurred? The bus broke down twice. The original bus leaving from Baltimore, MD got lost in the middle of no-where somewhere in Pennsylvania (which is unacceptable) and it got stuck in the mud and was unable to get out. My grand children were forced to wait outside in the dark in the middle of no-where hungry and in soiled diapers with no-where to change them because the bus driver commanded everyone to get off the bus. The first bus that came got stuck in the mud. The tow truck couldn't get him out. The second relief bus also seemed lost and got stuck in the mud also. My son and grand children had to wait 2-3 more hours in the dark in the middle of no-where. After the second bus was finally towed out of the mud, the bus driver did not stop so the passengers could eat or relieve themselves. I expect a full refund. Grey-hound caused un-due stress and duress for my son and grandsons. I purchased the ticket to send them home after a visit with me. My son has stated that he never wants to take the Greyhound bus again. Need I say anymore? Is this the type of service that you are going to stand behind? Don't you think that the least that you can do is provide a full refund? Do I need to talk to a lawyer? Please see the information below re: credit card purchase of this ticket. | |
| Brian burgess | 6/25/11 |
| To whom it may concern,Hello I arrived at the Greyhound terminal in Tampa,Florida and checked in two bags.The first bag was heavy and I did'nt mind paying the extra money for the bag.The second bag contained my guitar,along with all my music gear!Mybags was heavy so I help the woman represenative load the bags into the storage rack under the coach and proceeded onto the bus.When I transferred in Orlando,Fl I had both bags and they put them on the bus that I thought was the one that was to bring me to Dallas,Tx.We made it all the way to Tallahasse,Florida and when we reboarded the bus was having difficulties but made it to a station inBaton Rouge,La.We were informed that the coach was in need of repairs and would not be leaving the staion and we were to retrieve our luggage and board another coach.I did'nt have a problem with changing coaches for the sake of safety,However after being instructed by the driver to claim our baggage another driver came out of the terminal and instructed that they would just transfer our bags for us and that we need to stay in the terminal as they transferred our luggage.Needless to say when I got to Dallas,Tx only one of my bags showed up.I was told that my other bag could be on another bus that was headed to my destination point(a little upset),but It sounded reasonible to me.I departed on my last coach to Colorado Springs,Co and upon arriving there the driver gave me my bag from the bottom of the coach and he took my baggage claim ticket.When I asked him about my other bag he told me to go into the terminal a see if it may have showed up on another bus,so I did.Once in the terminal the represenative went into the back and said that it has'nt arrived yet.I said do you this baggage claim ticket and she replied no!You need to keep this in order to claim your bag when it comes in.The represenative was very helpfull.I was in Colorado for two weeks and called them daily and always my bag had'nt arrived.Upon leaving Colorado the representive once again helped me to get all the paperwork needed to file a lost baggage claim and even copied everything for me.She also instructed me on how to do evrything needed for claim to be reveiewed and then signed her name and put her employee I.D # and terminal I.D #.When I arrived back to Tampa,Florida my bag still had'nt showed up anywhere.I sent them all the proper documents that they required and was sent a letter on April,01,11 statting that this letter acknowledges reciept of all required documents and gave me a file #.Then when I call about my claim it was a recording telling me my claim has been processed but could not give the dollar amount(I thought wow they are handeling their bussiness)then the recording switched me to an service rep that told me That my claim was being denied because their records show they did,nt receive a document(original baggage claim ticket).How can you first tell me you received all the documents that were sent in the same envelope that you provided me with and sendind a letters statting as such to now you dont have all the documents.I have spent numerous hours with your represenatives trying to handle this matter in a respect that you will handle this dillingently and professionally.I have done everything you have requested of me to do such as email,copies,faxes,and up till now you have not lived up to your end of the bargain.Any help to clear this matter up would be appreciated(considering alot of the bad reviews I have read, it might be great to reveiw this story with a positive reveiw intead of it going to other channels,avenues,reveiws.Thanks for helping me with this problem,Sincerily Brian burgess! | |
| Rose Reller | 6/27/11 |
| I have ridden Greyhound a few times and only once did I get good service. My family has had the same problems riding Greyhound bus lines. NOW I have to go to Iowa due to health hazard in my home. My family bought me a ticket on Greyhound. When they paid for the ticket, they were charged an extra $18 fee because they used a credit card and the credit card was not in my name. They called it a gift fee!!! THEN after the ticket was paid for and I got the conformation letter THEY are charging ANOTHER fee of $15 because the person whose name is on the credit card is living in Iowa and the ticket is at the will call window for me to pick up here in Texas!!!! Another words, If you buy a ticket with YOUR credit card and it is for someone in a different state, they charge you a gift fee THEN because the person whose name is on the credit card is not there (in the same state) They charge you $15 to pick up the ticket in your state. THE THING THAT REALLY UPSETS ME IS THEY DON'T TELL ABOUT THE EXTRA CHARGE UNTIL AFTER YOU HAVE PAID FOR YOUR TICKET. It is in the instructions on how to pickup your ticket! There is NO metion of any additional fee before the ticket is paid for not even on the page that gives you your total cost. This is my last trip on Greyhound I will walk first and my family feels the same way. A TOTAL charge of $33 is rediculous just because someone bought your ticket for you. THEN TO PUT ON A HIDDEN FEE IS EVEN WORSE!!!!! WE NEED TO PROTEST about the poor service, hidden fees, and delays what do you think? | |
| Angela | 6/30/11 |
| My mother purchased 2 tickets from Oklahoma City to Grand Junction Oregon on 5-19-11 by internet. I needed these tickets for my return trip home on July 1-2011. She received a confirmation number. Her credit card bill came on 6-1-11 which she immediately paid. Tickets were still not to us by 6-20-11. She called the company and ask to speak to a supervisor. No such person. She was given a case number. There was a mail box to leave your call back number and they were to get back to you within 48 hours. The call was never returned. It is now June 30-2011. I am to get on the bus with my 9 year old son tomorrow. I have another confirmation number and a password. With the help of the good Lord maybe my son and I will get home in 3 days . IT IS VERY HARD FOR ME TO THINK THAT I TRIED MY BEST TO GIVE MY SON SOME LASTING MEMORIES WITH FAMILY ON OUR 30 DAY TRIP ONLY FOR HIM TO REMEMBER THE FEAR AND STRESS HIS MOM HAD WONDERING IF SHE WAS EVER GOING TO GET HIM BACK HOME. | |
| Natalie clary | 6/11/11 |
| I travel at least once a week from new york to silver spring md and i have had it with this bus line! I have given greyhound way to many chances and it seems like they just keep disappointing. I had a horrible 4 hour ride from silver spring MD to new York city with no ac!!!!! When I asked the driver if he could Please turn the ac up he said he didn't know how to use it . Everyone on the bus was sweaty and uncomfortable It felt like a sauna. as a matter of fact it was colder outside then the inside of the bus. This is inhumane and completely unacceptable from such a company. I will never travel using greyhound again. I will definitely be writing to corporate offices about all my horrible experiences with this company and I expect a refund for being trapped in a hell hole for four hours! | |
| DeMarcus B. | 6/14/11 |
| Yes, I have another BAAAAAD experience to add to the list, Traveled from Lima, OH to Bowling Green, Ky on a Sunday, traveling down to start a new job! The Lima station was closed on sunday so when bus pulled up the Driver put my bag under the bus and said I could get tix in dayton OH, get to Dayton and was rushed to get tix, then had a long, drawn out trip to BG-KY, then when we get there I find the bag put under bus is not there, apparently it was taken out in Cincinnatti OH, w/o warning and left there, never had a chance to get a luggage tag and even thoh I called Cinci-OH and they said they would tag bag and send to BG-KY days ago I been stuck in BG-KY for 3 days w/O clothes, toiletries and or change of shoes, I had to rebuy some clothings at the mall w/ $$$ I dont have and every bus station I call says "oh, maybe they forgot to put it on", "maybe they are just running late".....w/o my clothes I cannot continue my new job and may ave to resign and return to Ohio, thanks a bunch Greyhound, will you "ever" have Great service? >:( | |
| Can Not use my Name Greyhound Would Sue ME! | 6/14/11 |
| ALL lost luggage is in Dallas given to a vendor who sells your valuable stuff. You were paid. Was that $250.00 the vendor has a very lucrative job, he takes a huge box truck into the bus station and fills it up with "YOUR LOST LUGGAGE!" Here is how the system works, thru luggage is one bin local luggage is next, etc.,etc. Most of the handlers can barely read and are recently released if you get the drift. How might I have such knowledge, I was one of the nice drivers who did NOT curse customers, loose luggage and in the time I was there only (1) passenger removed because he cursed the passengers and me like I was no child of God. Greyhound is not concerned about you, because they are "Required by Law" to offer schedules on the highway. Have you noticed less stops? They are not for your convenience, they tried to get out of ticket business and go strictly charter business. The federal government supplies money for them they must have so many stops in impoverished areas, it sounds bad because it is bad. Where are bus stations located? They are in it to make MONEY! They are for profit company! If you think they treat customers bad they treat employees just as badly. Insert >>>> rolls down hill! | |
| Joy Wyatt Tuesday June 14, 2011 | 6/14/11 |
| I also bought (in cash) a ticket on May of 2011..I stayed up all day and night and left home at 3:30 AM and went to the 24/7 Truck Stop in Salina, Ks on June 4,2011. I waited for the 4:20 AM bus to Denver to arrive..my final destination was supposed to be in Claremont, CA on Sunday, June 5 at 11:55AM..the Denver bus was late FOUR hours!!! By then I was physically sick from waiting for so long..delays...NO explanations to any customers of the "delay"! I asked two Greyhound drivers what was going on and they both were RUDE, INCONSIDERATE, DISRESPECTFUL and could have cared less!! I have already sent your corporate office a lengthy three page letter of my nightmarish, horrendous and very upsetting treatment!! I better get my refund of $255.35 back SOON or I will take matters into my own hands and it will NOT go away and neither will I!!! Your company is abhorrent and customer service is at the bottom of the barrel! I talked to people coming off one of your buses and looking upset and haggard..I asked them what was going on and one lady told me it was a nightmare..lost luggage..people were rerounted all over the place. See, I had planned my trip for nine mos..I saved my money and work very very hard to make my money and I also, am a Senior Citizen on Social Security Disability and live below the poverty line, and I was planning on going to my CA families reunion..it all went up in smoke...., by the time the bus finally came in it was 7:45 AM!! I had by then, been up ...34 hours!!! I called it off and told the women at the desk I was NOT going..and I wanted my money back..they told me to call your 800 # and all that is is a runaround..I finally got the corporate address where I told in detail of my incredible, poor service and horrid treatment of customers..I missed my familys reunion...I knew IF I boarded that bus to Denver that I would be jacked around and have my luggage lost and also, I paid an extra $29.95 for two boxes of gifts I was taking out to my family!!!!!! I demand my money back or I am contacting the Attorney Generals Office and the Better Business Office!! I NEVER give up..if I have to hire an attorney I WILL! Get to crackin' on getting my $255.53 check in the mail and it better come by the end of this week!! | |
| rick monroe | 6/15/11 |
| Whatever you do . DO NOT CHECK LUGGAGE IN WITH GREYHOUND.. IF THEY SCREW UP AND LOSE IT .. THEY WILL TELL YOU IN NO UNCERTAIN TERMS,,,,,,,,,, OH WELL! YOUR MINOR CHILD IN ANOTHER STATE CAN GO WITHOUT CLOTHES FOR 30 DAYS FOR ALL WE CARE.. HEY GUESS WHAT IN THE END ITS CHEAPER TO FLY | |
| SW | 6/16/11 |
| I just returned from the greyhound station in Orlando, Fl. The station is located at 555 N. John Young Parkway. I am writing because I just saw a security guard act in manner that was completely unacceptable. A woman tried to skip the line, and the officer told her that she had to get in the back of the line. She resisted and stated that she was only going in to talk to her son. The officer again told her that she had to get in the back of the line. The young man in front of me overheard the conversation and told the woman that she could skip him. The security guard replied "No, she has to get in the back of the line. " The young man went quite and again the security proceeded to talk to the lady. Now, I can completely understand why he said no to the young , however, what he did once the lady left was shocking. He approaches the young man and says "If you want her to skip you line, then you can get in the back of the line." The young man looked shocked, as did I, and the security guard proceeds to say, "I could trespass you off this property, and you will miss your bus." For the security guard to comeback to the young man and make such a statement is ridiculous, particularly since the young man was not being defiant. Greyhound really needs to consider providing sensitivity training to their security guards because once I got home I Googled "Greyhound security" and on the first page I was a list of unpleasant stories. | |
| franco dearro | 6/16/11 |
| I would like to complain that my husband and I was suppose to be on the 3:40 bus and tthe bus didn't leave atlanta until 5 and then we didn't leave Norcross until 6. The bus was so crowded that the bus driver had ppl sitting in the ailes and on the stairs. I know for a fact that this is a fire hazard and not safe. This is such a delay for me and my husband. Were trying to get to Connecticut. Please tell me that this is not how greyhound operates. This by far has been the worst experience I've ever had in my life. | |
| Victoria | 6/16/11 |
| My son's bus is being delayed as I type. The person in the office doesn't know when the next bus will come. He doesn't know where he is, and this is his FIRST BUS RIDE. If I paid the extra money, he'd be home by now. CORPORATE OFFICE PHONE NUMBER, CUSTOMER SERVICE PHONE NUMBER ARE ALL CLOSED. WHAT TO DO NOW? I wish I could rate lower than a 1 star to NO STAR! | |
| Kay Lor | 6/7/11 |
| Your phone service are the worst ever.I called the 1800 and never talked to anyone.I get this stupid machine telling me to called my local number.Which I did and they never answered the phones.Its like they are all dead.They sure have no issues when it comes to taking your money though. | |
| EDDIE RUBIO | 6/7/11 |
| GREYHOUND HAS THE WORSE CUSTOMER SERVICE THEY NEVER ANSWER THE PHONE! ( BAD CUSTOMER SERVICE ) I WANTED TO PURCHASE 2- TICKETS FOR MY SON AND HIS WIFE ( 1-800-231-2222 AND THEY WANTED TO CHARGE ME $18.00 FOR BUYING THE TICKETS ON THE PHONE. I'M GOING WITH AMTRAK BUS & TRAIN, THEY JUST DONT CHARGE A PENNY EXTRA!!! EDDIE 818-588-8451 CELL | |
| Junior Rivera | 6/9/11 |
| I hate GREYHOUND CUSTOMER SERVICE, it was the worst service EVER and never will i use there bus again, if you have never rode GREYHOUND keep it that way they are the worst piece of S**t | |
| elvira marquez | 6/9/11 |
| My son and myself worked for greyhound, we know all these problems that customers have first hand. We know that the people that sit in their executive offices really don't care about the concerns or dilemas that the customer goes thru. All they want is to make their money any way they want. I always placed my concerns and was always ignored. Till one day my hours just started lowering and I decided to leave...My son followed a few days after. | |
| Tammy Ethelberth | 5/23/11 |
| myself and my husband shipped 8 pieces of lugage from Hampstead New York to Tulsa,Oklahoma on the 07/06/2010 were 6 pieces of the lugage were recieved 2 are still unaccounted for till today customer service of greyhound is horrible they are greatest nightmare i have encountered in the last couple of years,please greyhound trace my lugages and send them to me most of my valuable are in those boxes. In the name of God bring back my stuff I beg you guys Tammy ethelberth | |
| Cyril Murphy | 5/23/11 |
| BOYCOTT GREYHOUND! SCREW THEM AND THEIR $18 GIFT FEE, THEIR SOILED SEATS, THEIR DILAPITADED BUSSES, THEIR GIN SOAKED DRIVERS AND FOUL SMELLING BUS STATIONS, THEIR D.M.V. REJECTS FOR TICKET AGENTS, THEIR ANTIQUATED PHONE SERVICE, THEIR OUTSOURCED CUSTOMER SERVICE LINE. GREYHOUND IS AN EXTINCT DINOSAUR FROM A BYGONE ERA, TIME TO EUTHANIZE THE OLD DOG. YOU CORPORATE STUFFED SUITS AT GREYHOUND DON'T DESERVE YOUR SALARIES. ALL MILITARY BOYCOTT GREYHOUND!! I HOPE SOMEONE FROM GREYHOUND ACTUALLY READS THESE...THAT WOULD REQUIRE WORK AND SELF REFLECTION THOUGH. YOUR COMPANY PREYS ON THOSE WHO CAN LEAST AFFORD YOUR PETTY AND RIDICULOUS FEES. SHAME ON YOU! | |
| Darlene Berscht | 5/31/11 |
| OMG!! How does an organization like Greyhound exist?? I cannot begin to explain how awful the service is, and you cannot contact anyone locally. The call centres I reached were in South America and Dallas and all I wanted to do was ship 2 bikes in Canada. Who governs this organization. Perhaps it is an example of good old american know how, that runs a company into the ground, bankrupts it, and gives big bonuses and payouts to the executives to do so. | |
| Patricia | 6/1/11 |
| I purchased a ticket for my daughter from Myrtle Beach to Delaware. They had my daughter on the bus for 15 hours going in circles. I had to drive 5 hours to pick her up. I called customer service for a refund. The person on the phone was rude and tried to offer me $100 quickly to forget this ever happened. I had to call three times to different people who told me I had to wait 24hous after my greyhound experience to voice a complaint. Now I have to send my unused ticket and wait 6-8 weeks for a refund. | |
| Michael | 6/3/11 |
| Drive 30th miles to their Pasco, WA station to get a ticket. Had 45 minutes before the office was supposed to close. To my surprise they were closed. Drove back in the next day and their ticket agent Gary was in the back room. When he came out I asked why they were closed the day before and he told me that he left a little early. I told him that me and? You girlfriend were there at quarter after 4 and he got very belligerent with my girlfriend and me. I told him I would like to talk to a supervisor and he told me he didn't have one. I started to tell him that everyone has a supervisor and he started cutting me off, not letting me finish a sentence. We were rushed through buying my ticket than promptly ignored. Walking out of the station I promptly called Greyhounds HQ to file a complaint... | |
| irvinwhitecalf irvin | 6/4/11 |
| im waiteing to cauce to rapid city from gallup | |
| Chris | 5/26/11 |
| I suggest that we get together and start a class action lawsuit for neglegence. It is time for greyhound to change the way they do business. | |
| Everyone who has been screwed over by Greyhound | 5/26/11 |
| Stay posted everyone who thought you were powerless. We are going to start a class action lawsuit and bring these neglegent pricks to their knees. We will be posting attorney's info shortly. Anyone want to join in, feel free to do so. It is time that Greyhound pays for their neglegence! | |
| Edythe Murphy | 5/26/11 |
| my story.i bought 2 tickets fr greyhound.i round trip.and a 1way 4 him,i am fr miami,at the time he was in lagrange ga.i was going to pick him up.before my actually leave to pick him.he was in a bad bike accident,at the time he was only 5yrs.he broke he's jaw,busted he's chin wide open,he had to under go 3 minor surgery.i purchase the ticket in August,,the accident happen in sept,anyway i used my ticket to go to ga.he was not able to use he's ticket,the cost was 98.00.i email them.they ask me for information.i sent copies of the accident.had the hospital Emory Univer.in ATl to fax me all the informaion they ask me for,about 2 times.i did everything greyhound ask me for,they told me to go bk to where i bought my ticket, and get a copy with greyhound seal.i did,then they had the nerve to ask me for my grdson birth certificate,that was going too far.i bought the tickets with my money.they told me i wasnt the person who bought the ticket.they re full of shit. | |
| jwilliams | 5/28/11 |
| I attempted to arrange a bus ticket for a patient in my hospital who needed some special help getting back to his family several hundred miles away. I contacted Gail at the Ocala Florida terminal. She was very helpful & explained that I could go on line, purchase a ticket & with a code word the other party could pick it up at that location.I made the arrangements on line & called back to the Ocala office to confirm the directions for the patient. Gail was not available, but I spoke to JOMO who was rude,uncaring & told me it was not his job to assist my patient w/ the ticket.I do hope that JOMO is never down on his luck & needs assistance from anyone. It is always your job to help the customer!!!! | |
| Russell Lucas | 5/22/11 |
| I purchased a greyhound bus ticket from Los Angeles to Ely Nevada, When I arrived in Las Vegas to transfer I was told by Greyhound the Ely bus departs twice a week (Tuesday and Thursday) It was Friday, The Greyhound agent asked "Do you want to wait?" I ended up flying to Ely from Las Vegas. When I wrote a letter asking for a refund for the difference and leaving me stranded, greyhound respondeed "We are not responsible for the other buslines schedule" But you sell tickets for them you idiots! I will NEVER go greyhound and I bad mouth them to anyone who will listen. | |
| susan johnson | 5/15/11 |
| my daughter is medically desabled and she has a oxygen machine and cancer and was suppose to get onto the bus in amarillo texas at 3:45 a.m. and when she went to get onto the bus she explained to the bus driver that she was on the disibiltiy ride with her daughter and the bus driver said there were too many ppl and that she and her daughter could not get on and refused to unload her oxygen machine and i had spent 7 hours with 30 numbers tryin to contact pepople and no one seemed to give a crap except a man named anthony in colorado springs co and when i had finally gotten a hold of amarillo texas there was a guy named demetrias turner that told me well your daughter is dying anyways why dont you just call 911 although amarillo texas is the place that loaded her oxygen and refused to give her back her oxygen machine and made her wait 6 hours before she loaded another bus and she will not be able to get her oxygen until she arrives in colorado springs co becasue that is where the driver left her stuff and i feel that she should be reimbursed her money for this shitty experience and ride even when the man had rudely said horrible remarks to my daughter and grand daughter and with some one with disabilites she should have had priority i will be taking this to the media and a lawyer they will be hearing from my lawyer very soon | |
| Tori | 5/20/11 |
| Worst customer service in the world!! If you are military STAY AWAY from Greyhound. That military discount they are so proud of, they forgot to tell the ticket agents about it. Even the customer service guy didn't beleive me about the price and put me on hold to look at the website. I was over charged at ticket counter by $115. They would not credit account right then, I had to contact customer service & they processed refund request, 20 days later no refund. I call & they want copy of my military ID. Illegal, can't do it. We are NEVER allowed to give copies of our ID. Ticket agent had my ID when ticket pruchased, ticket said "military discount", the system just charged the wrong amount. They won't accept copy of current leave & earning statement as proof of active duty. So, they get to keep my $115. Nice! | |
| monster | 5/7/11 |
| Greyhound is a piece of shit company plain and simple buff said | |
| mike bukovatz | 5/9/11 |
| get in touch with me 1 312 691 2454 i have a claim to make mb thank you | |
| Bonnie M. Burrough | 5/6/11 |
| On April 18, 2011, I called the customer service number to order a ticket to be sent to my home address by mail. I called 21 days in advance (my travel schedule date is May 16th), so I could get the cheaper rate. I live on Social Security and saving money is very important to me. In the first place I am NEVER able to talk to someone with an English accent. I am hard of hearing and it is very, very hard for me to understand someone with a foreign accent. I have asked many times to speak with someone I can understand and am not given that opportunity. In essence, my ticket was mailed by Greyhound to the wrong city, even tho they verified my address to me. It is too late to get another one, so as I understand,I have to buy another ticket at the bus terminal (Pierre, SD, which is 105 miles from my hometown where the ticket should have been sent) to Denver, CO. 24 to 48 hours before my departure date I am supposed to call the customer service number again to have them contact Denver to have a ticket on to Amarillo, TX. ready for me. However, it will take at least 45 days for a refund to be made to me for the ticket I have already paid for. I have traveled on Greyhound many, many times and have not had this kind of trouble before. The people have been very rude, especially when I finally got hold of someone in the Corporate offices. I am 80 years old and I will definitely find another way to travel from now on. | |
| alvin edwards | 4/27/11 |
| YOUR COMPANY GREYHOUND LINES HAS REALLY GONE TO THE DOGS! | |
| Liz G | 4/30/11 |
| I can't even say how many horrible Greyhound Bus stories I have heard over the years. Their drivers are bad, and the customer service is worse! I hate when I occasionally have to put my college bound student on their bus. I feel that it is almost a criminal act that they have the nerve to charge me an $18.00 "gift fee" to buy him a ticket, on top of a $41.00 fare. How can they get away with that? We try to avoid using them when possible, but for a last minute decision sometimes we're stuck. They didn't even kiss me first!! | |
| LISA | 5/1/11 |
| GREYHOUND SHOULD BE ASHAMED OF THEIR HORRIBLE CUSTOMER SERVICE! I WENT ONLINE TO SEE ABOUT SERVICE FROM WINNIPEG, MANITOBA, CANADA TO MINNEAPOLIS, MINNESOTA AND WAS QUOTED A FARE AND SCHEDULE. (CAN'T EVEN UPDATE THEIR INFO) A FRIEND TOLD ME THERE WAS NO SERVICE SO I CALLED THEM. FIRST THE AGENT SAID THERE WAS SERVICE AND WHEN HE WENT TO CHECK THE FARE, HE CAME BACK AND SAID THERE WAS NO SERVICE. I CAN'T BELIEVE THESE PEOPLE - THEY DON'T KNOW ANYTHING AND WHEN THEY DO FIND THAT THEY ARE GIVING OUT THE WRONG INFO, THEY DON'T EVEN APOLOGIZE . . . I GUESS I CAN'T BLAME THEM, WHO'D WANT TO ADMIT THAT THEY WERE DUMB? UNFORTUNATELY, THAT'S THE WAY OF THE WORLD TODAY. CUSTOMER SERVICE IS AT AN ALL TIME LOW . . . NOBODY CARES . . . | |
| Michael Palmer | 5/1/11 |
Two weeks ago I was on a trip from Las Vegas to Green river. The bus driver, Shelsy S., I found her to be professional, pleasant and provided first rate customer service. Her trip was my only pleasant experience on Gray Hound busline. I would recommend that Gray Hound Bus invest in customer resource management skills for your staff to improve customer service. After riding Gray Hound Bus I give a analogy of a Gray Hound bus driver as a "prison guard". Grey Hound should realize that with the recession, more of the common man is riding the bus and not just paroles and gang bangers. Gray Hound customer service is pitiful at best. On one of my trips, I was denied boarding by a driver for being "very hostile" when I ask for my money back when I wasn't given priority boarding. I spoke to the station manager and allow me to board the bus. As a airline captain I was completely taken back by the way I was treated. Best Regards, Michael Palmer Sent from my iPhone | |
| Justin K Greathouse | 5/2/11 |
| There should be an option here for "0 stars". It's me again, as seen above on this review page. I STILL have not received my suitcase. However, the only thing I got was this letter in the mail that says "we are still diligently" looking for your belongings, and if 90 days pass and you still don't have your shit, we will pay you a compensation amount if you already filled out a claim form at your nearest Greyhound station". I think the Greyhound dog has run its last lap on the race track because if anyone goes back and reads ALL these reviews about Greyhound, they are all bad and full of people that hate you guys. Corporate, why aren't you doing things to make your customers happy? Are you guys really cutting corners on your budget to maintain these buses? Every one of them look and smell like shit! There should be a news flash about Greyhound Bus Recalls because of poor maintenance and shitty upkeep! There should be at least a week or 2 where every single bus is serviced completely to get all the parts fixed or renewed. Better yet, just get brand new buses. Yeah we know about those apparent new ones with wi-fi and more leg room, but this is my response to that: *does a masturbation gesture*. | |
| retrorulz | 5/2/11 |
| You have to look out for yourself on Greyhound. I've had no serious problems with them. But I've noticed the following in reading the above comments: 1. I see that most of your problems involve luggage; I only travel with carry-on size luggage. 2. Many of you just don't know how to travel using the bus. That is, showing up just minutes before the bus is due to leave, changing your plans, expecting the desk clerk to do something, etc. I'll admit GH customer service after the fact is just about non-existent, so plan accordingly. | |
| D. Persons | 5/4/11 |
| Dear Greyhound, I made the choice to take the bus from Arlington, TX to Houston, TX on 05/04/2011. I never made it out of Dallas. I have never ridden the bus before. I wish I had found this site and reviews prior to making that decision to give Greyhound a try. Despite the fact that I chose the earliest possible route, it was to no avail. The Arlington attendant told me the bus was late from origination by about 30 minutes. I asked what that meant for my connection in Dallas to Houston. She stated that the bus was late to Houston, too, and waiting for late arrival connections. I got to Dallas 40 minutes late at 9:05a.m. courtesy of Greyhound. I was informed that the Houston bus left at 8:30a.m. on time. The next bus was not until 12:20p arriving Houston at 5:05p. It would be tight, but I decided to wait it out and take the chance. What choice did I have? The only choice I had that would have made any sense was taken from me when the attendant in Arlington incorrectly stated that the connecting bus to Houston was also late and waiting for passengers. Had that attendant told the truth, I could have driven to Dallas and caught the connecting bus on time. Or gone home and driven myself to Houston. I had options before the attendant in Arlington spoke completely incorrectly as she did. At 11a.m. customer service in the Dallas terminal paged me overhead and informed me that the Houston bus would not leave Dallas until 1p.m. or later. All chance of making it to my daughter's college ceremony was now gone. I HATE Greyhound. I have a blog. I will tell everyone and anyone how Greyhound conducts itself, both today and after as i pursue making you aware that your business is this poor. I have left out the fact that no one answers the phone either in Arlington or Dallas. The least you could do is apologize and refund my ticket. I am waiting to see if anyone reads this site cares / responds. I will pursue many other avenues, too. The saddest thing is that I had the choice to catch a plane, but didn't want to put up with all of the security measures, etc. because it would ultimately take about the same amount of time. I CHOSE Greyhound. Greyhound chose to rip me off and steal my money and my time and a very important experience. With more sincerity than you can begin to imagine, and great hope that you are one day every individual working in management at Greyhound is stuck relying on your own business (because it won't be good and it truly is one of the worse things I can imagine and wish for you), D, Persons | |
| | 4/26/11 |
| i'am sorry i was mistaken it was acually indian trails who left me stranded in lansing michigan | |
| ginny | 4/22/11 |
| i tried to buy a ticket with my debit card they said the transaction didnt go through jst to find out that it did go through but i didnt get no ticketnot only did i pay for one i was charge six times and now they say they dont have any record of it can someone tell me what to do | |
| Mary Leos | 4/22/11 |
| On March 28 I traveled on your buses to Georgia from Houston Tx and we had a very very nice bus driver named (Pope ) and I know the poor guy got tired of me and another lady complaining of the bus it was the worse bus I had ever been on I used to work for a tour company and i know about all buses and how they feel and for paying that amount of money and thank God i had a discount cause then i would have been more furious (((( I Quote )))))) The most ugly and rattling and uncomfortable seats that I think being an American bus and has been around ever since I was born the name should at least be something to be proud of but as an American you all have failed cause the Mexican bus lines have better bus lines then GREYHOUND a name that I used to think was an American bus line to be proud of But NO IT IS THE WORST ONE and as long as a bus wakes me up from all the rattling and shaking that is not a bus worth praising and I also tried one of your new ones and all they are .... just the same buses only refurbished like a computer and not any better and I transferred 3 times and that driver Solomon was so rude ..but let me tell you as soon as a pretty girl got on the bus he had some great smiles for her and ugly to us .....a good bus is a bus that has comfortable seats one that has kneeling air and has tint on the windows and clean windows our were so dirty ....I will never get on your buses or recommend you at all until your bus are like the OMNIBUSes | |
| Sophialaurenea Destine | 4/16/11 |
| Usually, I have very good experience with riding greyhound buses. Unbelieveably, last night leaving on bus #6279 / licesence plate # R24-373 TEXAS; the bus had poor ventilation. There was no air over head, minimal air was coming from the windows made it unbearable for me: Since I have Asthma. I informed the bus driver I couldn't breathe. When it got worse; I sent another passendage to informed the bus driver I couldn't breathe. His reply "The air is on it maxium." I could believe that because it was so stuffy and warm. The bus driver wanted me to sit in the front. I refused because I didn't feel the air. I was about to pass out. My arms and legs felt heavy. When I asked who was his supervisor; he said "Mr. Gonzales". Then he said "I don't know." Getting back on the bus; he said "I have witnesses hearing that I asked to sit in the front. I told him that I don't want to argue with him. I am sitting way I am. Strange, the rest of the trip the air condition was on. I am not going to put the race card in the mix since I am Black and he is Latino. I was raise by my Cuban dad. I am talking about common decency. The ticket cost $127 around trip ticket. They don't have windows that open. No air over head nor from the vents near the hold area for bags over your head at the sitting area. Asthmatics customers beware! I hope this situation never occurs again! | |
| stacey snell | 4/8/11 |
| Addention, greyhound bus lines corporate headquarters.how you doing? well im tallahasse fl with gregound bus station, now i bought a tickget from there and i need to change place but in the same state leaveing from tallahassee fl to jacksonville fl in of st .petersburg fl. now the these people at the tickget counter tell i cant do that, now i told them i read your policey and it did not say that no one couild change places if they leaveing on the same day.but your policey did say if they miss the bus that they do have to pay late to take a nother bus and if they want to go on a nother day. but it did not say in policey that they could not change city in flordia state. now these people at the tickget counter is lieing to the customers at the tickget counter. now it not right yell let these people do this even the supervisor let them do it lie to these people so they dont have to do no papper work.now i asck 50 in tallahasee fl if they new obout this and they said no and they always took the greyhoundbus or when they had to change places and leave the same day.now you can e mail me jamarhase@myway.com stacey s | |
| shauna.bardo@yahoo.com | 4/5/11 |
| I just traveled from memphis tn to hot spring ark i had a infant and car seat with 4 bags. i was told i could have assistance with my bags because i had my infant, car seat and a carry on. needless to say my bags never reached hot springs and they had all of my childs belongings in the bags. Im unable to reach anyone through greyhound about this, so not only am i a unemployed single mother but now i am looking to replace everything my son owned not to mention my belongings, but like any mother i am more concerned with my childs stuff. If anyone reads this and is able to find away to reach someone please please please contact me at above email. thanks | |
| Dorothy Brooks | 4/7/11 |
| I wish I could put "no stars". It has been years since I rode a Greyhound bus. But since I was meeting my sister in Beaumont for a trip to Galveston to get on a cruise ship, I decided to ride the bus from Dallas. Big mistake. I remember the drivers as clean, sharp, almost military in appearance. My drivers were NOT, almost sloppy. Customer service was non existant. Those at the counter were rude. The buildings themselves were not clean. The buses were not clean. The selection of places to stop were dirty. The bathrooms were dirty. It was overall a very disappointing experience. | |
| A. Phillips | 4/2/11 |
| Long story short, I have been "Going Greyhound" approx 200 times since 1980. Primarily, the Sacto/LA/San Diego corridor with no incidents beyond the usual 3-hour delays from LA-northbound (shrug) Whatever. Tolerable... On Monday, Labor Day, Sept 6, 2010 @ 6PM, I bought a one-way bus fare from Sacto to LA for $66 with only a carry-on duffle bag. I immediately ducked into their restroom toilet stall to "take care of personal business" for one minute. On the other side of the stall door, I heard "What are you doing in there?"... I ignored the obvious pervert and emerged 30 seconds later. It was one of their moron "rent-a-cops", a 25-yr-old potbellied redneck with a Curly Howard buzzcut and chin-hair. Immediately, I presented my freshly-printed bus ticket ($66 to LA, to prove that I was a PAYING PASSENGER and not a TRESSPASSER) and he confiscated it and said "follow me". I did, to the private room for a thorough examination of my luggage and cross-questioning about what I was doing in there. I told him repeatedly that I was taking a shit/whiz. He disagreed because of the lack of the usual ambient noises associated with taking a shit/whiz (I'm very good at avoiding those embarrassing noises). Solely because I HAD to get to LA that night, I humored this goddam lowlife moron rather than raising holy hell and getting the depot general manager involved. I felt like the butt of a mean-spirited Jaime Kennedy/Ashton Kucher hidden-camera gag! THEORY: I was a clean-cut, clean-shaven 60-yr-old white guy wearing a "Hawaiian Shirt", and the only one in the depot wearing such. I plead ignorance! I wasn't aware of the "unwritten law" against wearing a "Hawaiian Shirt" in a Greyhound Depot! Pardon me all to Holy Hell! I wrote to the Greyhound Corporate website "contact us" 3 times with not so much as a kiss-my-ass or go-to-hell response. Hey, "rent-a-cop", Sacto depot, you think you're hot shit in a champagne glass? I may be 60 years old, but I'll take on YOU...AND your very toughest buddy, at the same time, in a fair fight in the alley behind the depot and I *WILL* WIN. I solemnly promise. GREYHOUND...the F-ing "dog" is F-ing DEAD to me! I'm going Amtrak from now on! GREYHOUND, you're nothing but a bunch of lowlife gangsters over there in Dallas Corporate! | |
| Michael | 3/27/11 |
| Predatory, manipulative, corrupt, evil. I spent an extra $60 on a $70 ticket so that it would be refundable, then spent 8 hours talking to their phone line, driving to their DC office, then emailing. I received no helpful guidance, got no reply, and was cheated out of more than $130. Avoid at all costs. | |
| Lavon. Carraway | 3/20/11 |
| The grey hound made me miss my baby who died birthday by two and a and ahalf days!! | |
| Justin K Greathouse | 3/20/11 |
| my email - raven_nest86@hotmail.com tracing agents file no. - 2 4 0 1 7 3 9 4 (no spaces on actual file no.) baggage check no. - EE124316 I made a trip recently from Richmond, VA. to Houston, TX. on February 21st, 2011. One of my stops was in Jackson, Mississippi where I last saw my suitcase. It's filled with very important and pricey things like my HP Pavilion laptop, an art style hunting knife, a gameboy color, Army patches and an ARCOM (army commendation) award with my name on it, and a big chunk of my personal clothes and wardrobes. You can see the rest of the list via the FILE NO. and BAGGAGE CHECK NO. above in your computer systems. The date now in which I write this report is March 20th, 2011, and I still have not been able to recover my long awaited suitcase. I've written out my claim form with the bus station in my home town of Houston, Tx. and the gentleman by the name of Leon Stewart helping me with this hasn't been able to pinpoint the location of it yet. Needless to say, I want my stuff back. Is there a way to run a test to see where my suitcase is? I really hope it was sent to the Dallas warehouse to the lost and found, and if it was, I would like for someone to physically climb the mountain of lost things in that place search for my suitcase and ship it to my home towns' bus station where I can go pick it up. I would personally hate to file lawsuits against Greyhound Inc. over a suitcase that is lost. The thing is, I have contents in it that mean a great deal to me, and if I can't get them back in whole, legal actions will be taken to compensate me. | |
| Justin Greathouse | 3/24/11 |
| I took the bus from Richmond, VA. to Houston, Tx. on Feb. 21st, 2011, and my suitcase with a lot of my clothes and things that are very sentimental to me. Mr. Leon Stewart at the bus station in Houston is helping me with my issue, but I was told that the most Greyhound would compensate me for my suitcase is $250. ...Seriously?? That's not even how much I paid for my ticket! My ticket cost me $318.00! Not to mention the overall value of my suitcase and contents inside! It's been a month now, and I still don't have my suitcase. Ohhhh how I would love to sue the dog SHIT out of Greyhound, and because they think a measly $250 settlement will make me happy? Oh, no no..! That's not how it works here in the good ol' USofA! Granted, there are lots of cornholing companies out there that love to doggy-style their patrons, but getting cornholed without the reach-around isn't my cup of tea! Either I get my stuff back...or Greyhound will go bankrupt along with the shitty buses that keep falling apart on people! | |
| Robin Speakman | 3/13/11 |
| To tell you the truth you are not worth 1 star.I got your bus from New Orleans LA to Huntsville AL. I changed buses in Montgomery AL. and i gave them my suitcase to put in the luggage dept. I watched them load my suitcase. When I arrived in Huntsville, AL. the bus driver would not look thur the luggage and give me my bag. Every thing i owned was in my suitcase(clothing). I have never meet anyone so rude and abnotious as that driver was. He loved to hollow and treat everone as if they were below him. The last I heard he got paid to do a job. I would like to know something is done about this. My e-mail is attached to this If greyhoud corp. would please do a follow up. | |
| awnbsh | 3/11/11 |
| I am presently sitting in 60 degree weather waiting for a damn bus that is 4 hours late. The station is closed. There is no place to use the restroom because it is closed. I fear going off the station property because nobody seems to know when the next bus will show up. The greyhound service is Crap, they should be ashamed to have such poor service. The bus we were supposed to take never showed, and the buses that were going in our direction was full. They decided to call for two other buses after the damn four hour wait. Somebody needs to get fired.,Seriously, and I know my $176.00 will not be refunded. This is a shitty operation, I am so upset, tired, we all have to use the restroom. I hate Greyhound, and will never ever waste one red cent on these crappy buses and their service. What a bunch of LOSERS! | |
| Tow Matters | 3/5/11 |
| Recntly your comany was in the news in San Antonio Texas because of the illeagle towing practices at your terminal there. I was amazed to see how poorly your patrons are being treated by this towing company. after observing your terminal for a few days it is apparent that the towing company is incapable of following state rules and is doing nothing more than preying upun your patrons. The towing companies spotter and your on sight secutity aswell as several of your employees seem to take great pleasure in preying upon your patrons. They had several chances to warn the people they are fleecing of the situation, but instead just let them walk in your terminal to conduct thier buisness only to return to the parking lot to find thier vehicles either gone or on the back of a tow truck being held for ransom. One could only hope that your company could find a more equitable way of dealing with its parking issues. Personaly I would think having one of your employees control your parking lot instead of the pirates your using now. Please find a better way your patrons are begging for ra change. | |
| Reid | 2/23/11 |
| I WILL NEVER RIDE GREYHOUND AGAIN! THE SERVICE IS HORRIBLE FROM THE TICKET CLERKS, THAT ALWAYS HAD AN ATTITUDE, & AT ONE STOP WE WEREN'T EVEN TOLD THAT THE BUS WOULD BE LATE I HAD TO GO ASK FOR MYSELF...THEN TO TOP IT OFF MY BUS STOPPED COMING FROM MOBILE GOING TO NEW ORLEANS FOR TRANSFER, & WE WERE STRANDED ON A BRIDGE FROM 3:59-6:36, BUT KEEP IN MIND MOBILE WAS ONLY 35 MINS AWAY FROM WHERE WE STOPPED...THEN THE DRIVER OF THE BUS THAT PICKED US UP HAD THE NERVE THE HAVE AN ATTITUDE TOWARDS A DIABETIC MAN THAT ONLY WANTED TO KNOW WHEN WE WOULD BE MAKING IT TO OUR DESTINATION BECAUSE HE NEEDED THE PROPER MEDS...WE WERE THEN FORCED TO GO THROUGH BILOXI,GULF PORT,& THEN SLIDELL BEFORE WE EVENTIALLY MAKING IT TO NEW ORLEANS WHICH WAS ONLY A HR AWAY FROM THE BEGINNING...AFTER CALLING CORP THE GUY FIRST OFFERED A $30 GIFT VOUCHER...AFTER TELLING HIM I NEVER PLANNED TO USE THIS SERVICE AGAIN HE THEN WENT ON TO OFFER ME A $30 REFUND, NOT EVEN HALF OF WHAT I PAID FOR MY TICKET...ALL I CAN SAY IS BEWARE IF YOU PLAN TO RIDE GREYHOUND BECAUSE YOU MIGHT JUST BE IN FOR A SURPRISE!!! | |
| Katherine Le Favour | 2/24/11 |
| I bought a ticket for my son and his girlfriend to get from Ohio to Idaho. First off they were told to be at the bus station an hour early, they arrived at 7 am but did not actually get on a bus until almost noon. Now, I realize that stuff happens but I was very concerned about them getting their connecting buses because the bus was 4 hrs late. They got to Chicago and were supposed to have a layover, which was fine I mean at this point, what are you going to do? Right? Well, while they were there they were being harassed by people who were not customers and the employees of the bus stations would do nothing to help. Are there not soliciting or even harassment laws in Chicago? At the very least the employees could have at least asked the non-paying customers to leave the station and stop harassing their passengers. My son’s girlfriend was really scared but still I was just happy they made it through and were now on their way again. I then, received a call from my son letting me know that the bus broke down in Wyoming and they would have to wait for a new bus. I called my son back an jour later and he proceeded to tell that he asked the bus driver how long it was going to take and she said “I don’t know” so he then asked her if she could call in to find out. He said she acted as if she didn’t even think of calling in. Of course he is telling me how cold it is there and that they are in the middle of a storm and when I was talking to him I could hear a baby crying; of course I am starting to worry a little bit, but I mean buses break down and I am still thinking this must be just a fluke…So finally another bus gets there and they get started again and then that bus breaks down too, so they are again stranded in Wyoming in the cold and by this time they are running out of money to eat off of because of the extra time this trip is already taking and they are still not even done yet. So, another bus comes and takes them to salt Lake City Utah and then my son tries to talk to the desk employee and they give him a run around and tell them that there might be a bus at midnight (it is1pm in the afternoon at this time) So, he says what do you mean might? And the driver explains that because of the breakdown they expecting more people getting on the bus at Midnight and they don’t know if they will have room for all these other people, they don’t know if they can get another bus to take them and the weather is really bad and they expecting a storm so the bus might not be running at all anyway. But, the employee tells my son he could possibly get him a dinner voucher. He calls me to tell me about this and I am thinking Dinner? After all that has happened you’re offering him dinner? Possibly? So, My son should have been home over an hour ago and at this point I don’t even know when he is suppose to be here or if he is even going to be able to get a connector, or hell even if he may or may not starve to death (ok, I am being dramatic but this is ridiculous) I paid almost 400.00 dollars for these tickets and I think at the very least they should at least guarantee him a seat to his said destination. Considering that is what I paid for, and that none of this was my sons fault and the fault of the shoddy business procedures and dumpy non-maintenanced buses. I am sure I will be back here with a part 2, when and if my son actually gets home...... | |
| Glen B | 2/22/11 |
| Tried calling my local Greyhound station(s) . . . (Both in Seattle and Tacoma, WA) to no avail. No one answered the phone at either location. I then tried to call the Corporate Office to get the answers to my questions, only to find out that THEY WERE CLOSED for the day. After looking up the phone number on this site, it appears that the large percentage (75%) of individuals have had similar (or worse) situations then myself. I don't feel so bad now. | |
| Johnny | 2/21/11 |
| Once arrived at DC station was given a reboarding pass, lost or misplaced when in terminal explained to Driver (idiot #1) had lost the reboarding pass however I had tickets to show prove and buggage was on Bus at seat location, he became high rate and threating then he threw my tickets at me. I explained to what was to have been the Station Manager (idiot #2) the matter and challenge her to review the survillence video or ask other passengers in line, she was just as bad as the driver told me to leave the bus station without retrieving my buggage. The officer allowed me to get my baggage and explained for me to make a formal complaint to Corporate.I had paid for a ticket to North Coralina and was told to leave the DC station. I want to be reinburse for all expense including lost work. I will be placing criminal charges against driver. | |
| Bruce R | 2/13/11 |
| I rarely write reviews, but when a bus company false advertises, takes liberties with their schedules and are providing service far below their competitors (Bolt, Mega-bus and even Fung Wah and Lucky Star), they deserve to go out of business. I always take Bolt, Mega-bus, or AMTRAK and I have learned my lesson to avoid Grey Hound/Peter Pan. I bought a ticket for a GREYHOUND bus on the NYC Express from Boston and ended up on a Peter Pan bus that left over 30 minutes after its scheduled departure time since they wanted more passenger, announced they were making 2 stops to pickup additional passenger in Newton (no passengers got on) and Framingham (an Express bus that makes stops?!?!) and didn't have power outlets. Greyhound advertises new buses with Wi-Fi and power outlets, but the old Peter Pan bus only had Wi-Fi so I could only work as long as my laptop had battery power (2 hours of an almost 5 hour trip). The bus also has limited leg-room unlike it's Bolt and Mega-Bus competitors. NEVER AGAIN!!! | |
| Benton Hagan | 2/13/11 |
| My wife and i took a trip from Houston Texas to Lynchburge Virginia. I am handicap as i am a amputee and my wife is diabetic. we were re routed and re routed and re routed and re routed and place on a bus that broke down in maridean mississippi and the driver said it would be a couple of hours befoure another bus would arrive and then disapeared thier was no one at the counter to answer any questions and even the security personell was no where to be found for six hours. when i called the 1 800 number on our tickets for customer care and informed them that thier were about 30 passangers abandoned thier at thier bus station with elderly handycapped and and some passaangers with children with no heat and no access to food.and questioned them as to what was going on and got no answer from customer care wile i was on the phone whth customer care the driver appeared the attendant appeared the security appeared and then a bus pulled in the station ( NOT OUR BUS ) this bus was passing through but as the passangers started asking question the geryhound personal started getting angry and rude with every one at the station and getting upset as it was an incoveniace to answer a question as to where they had been for the last six hours. when my wife questioned them the driver threntened no to let her on the bus at all and thats when i threntend him with a personal lawsuit against him and the greyhoud bus line thats when the attatuds changed all the wile i had customr care adgents on the phone listening to what was being said by every one in the station the whole time and could realy do nothing but apoligise for the treatment of the passangers by thier personell at the time. an hour later a bus arrived and we were on our way but this bus was emitting exaust fumes in side the bus where we were riding and by the time we arrived we were all sick from the fumes and i remained sick for days to come after. this was just the first day it took 3 days for a trip that was only supose to be one day and a knight and we finaly called a famaly member to pick us up in danvill virginia one and a half hour from lynchburge because i could not breath from the fumes and this not the worse of it . i didnt get to the job i was traveling for to do (im a diesl mechanic on farm equipment) and lost that job did not get thier in the time frame the customer needed the tractor running and got another mechanic for the job so lost about 2500 thier and thereturn trip home was even worse another broken down bus and my wife run out of her insulin re routed re routed and rerouted again again and again. when we got to dallas we were told by the customer service desk go to out side and get on the bus departing for it was bording now and we werewas detained at the door by a new on the job peon security guard saying just wait they will come and get you we told him we were told to go get on the bus as we stood thier watching the bus drive off now were in real medical trouble my wife had to have her medication so i started asking names and asking to speak to supervisors all with no quarperation and being stone walled at every turn by greyhound personell no one wanted to give thier name ,they didnt know who thier supervisor was or they were new andjust didnt know anything AND THIES ARE THE PEOPLE WE TRUST OUR LIVES WITH I ultimatly called my daughter to drive from houston to dallas to pick us up and take my wife to the hospital for treatment for her high blood sugar so now a law suit is in the works against grey hound and the drivers and the security perlonell not just greyhound inc but the people them self . I know that you cant control every aspect of traveling but im a business owner to and i would be out of bussines if i treated my customers like this ive never seen such incompitance uncorperative and down out right rudness by greyhound employees and personell. So boycot greyhound if your reading this dont use them you will regret it | |
| sandy harvey @richard harvey | 2/10/11 |
| me and my husband were put on the wrong greyhound bus going from riverside ca to indio ca and left in calexico ca at 1:02 am left because the next driver started yelling as soon as he got off the bus and because a girl was smoking a cigerate, and my man had a unlit cigeratte saying if he had known you were smoking i would of called the police here we are in the middle of an alley and the border with no $ and can't even make a phone call. richard called my son collect it cost $20.00 for this we were turned away from the bus because our tickets said we on the wrong bus even though the bus was going to phoenix, arizona the driver told us to get off he almost left with our one piece of luggage i grabbed it really quick the bus driver seemed like he was on some type of medication zanax or something. i have tryed to call greyhound for over 4 days at least 8 times a day. so my son has made acopies of the tickets were only used from riverside to calexico and my son came and picked us up in indio ca, after we were told to get to sierra vista arizona we had to go back to riverside,ca and catch the bus from there to get to benson arizona where we should of been sunday morning at 11:35 am. well it cost my son over $120 dollars extra to come and get us since we were treated so badly by greyhounds employees the driver and the customer service people at the desk. so how do we get a complete refund for our loss and i will think about not cvalling a lawyer to represent me since i'm 60 yrs old and have got a horrible cold from our outside exp. of over 6 hours in the cold of the exp. by the border of calexico ca to mexico. | |
| Gloria Johnson | 2/5/11 |
| I am a regular customer with Greyhound. I arrived in Dallas, Texas from Louisville, Ky Friday morning after going through a SNOW BLIZZARD. We finally arrived at her final destination, the driver, which was a female, that deserted us upon our arrival to Dallas, Texas. One of her passengers needed medical assistance and she was not available to assist. The services rendered after arriving at the Bus Station, downtown Dallas was horrific. I NEVER want to travel with Greyhound ever again and I am requesting a full refund for my HORRIBLE, HORRIBLE experience. Another thing, the heat stopped working on the bus (with temperature below 10) in route to Dallas, which made for terrible driving conditions especially since the windows fogged up due to no heat. I am a senior citizen, my blood pressure esclated out of control and I became very scared. Once again this was the worst travel experience for me in a long time. I look forward to your reply and the receipt of my full fare. Thank you, Gloria from Louisville, Ky. Please send my refund to: 249 East Short Street, Apt. #508, Lexington, Ky. 40507 or you can contact me at 859-309-3979 | |
| Deborah Russell | 2/8/11 |
| I am soooo disappointed in the service my daughter received in the Columbus,Ohio Greyhound bus station. My daughter is a student at Kentucky State University and was trying to return. However, she was put on the wrong bus! Can you believe that! She is stranded in Cincinnati, Ohio right now!! We don't know how she's going to get to school, she has a test this evening. I called the Corporate office a number of times only to be told that they are experiencing a high amount of calls and to call back later....Something needs to be done..Greyhound has a terrible reputation!!!We need another bus company.. | |
| Shelly | 2/8/11 |
| This was my first, and last trip on a Greyhound Bus. I was sold a ticket in the morning, leaving Milwaukee, arriving in Dallas 6am the following morning. What I was not told was that all the routes to Dallas had been cancelled the day before, and there was no way I would get there, not on Greyhound anyway! I arrived in Chicago, and, at that time, was told that I had to be re-routed in order to get to Dallas. The bus I was to get on was 2 hours late. While waiting for the bus to leave, a passenger on another bus pleaded with our driver to let her look for her bag on our bus, as it was not on hers, and they told her it probably was put on the wrong one. Our bus drivers response, "Thats not my problem, I don't deal with bags, I drive the bus!" And he took off, left her standing there. After 9 hours of riding the bus, dealing with an incredibly rude bus driver, we got to the southern tip of IL, and as our bus was about to leave, the rude driver yelled that anyone headed to Dallas, should get off the bus because those routes had been cancelled, and that we had 30 seconds to make a decision because they were running so late. So, as we tried to get our luggage from under the bus, because at no point in this journey did the greyhound staff help with bags, the driver was literally yelling at us to hurry up and get our luggage because she had to get the bus moving! This was not a bus station, but a truck stop that we were at, so we went in to the Grayhound window to ask questions, and see where do we go from here. We encountered an equally rude person at the window who said "hurry up, I am closing in 3 minutes!" We were told out options were to BUY ANOTHER ticket to or to Indiana and back to Chicago by 5am the following day, or get on a bus to St. Louis and sit there, no buses were running to Dallas. I can't tell you how many times she yelled, I am | |
| l8dvet | 2/9/11 |
| GREYHOUND HAS THE WORST CUSTOMER AND ONLINE SERVICE I HAVE EVER USED. THE NUMBERS ON THE SITE ARE JUST THERE FOR SHOW BECAUSE NO ONE EVER ANSWERS. WHEN YOU GET SOMEONE AFTER HOLDING 30 MINUTES TO AN HOUR YOU GET SOMEONE WHO CAN BARELY SPEAK ENGLISH AND YOU SPEND MORE TIME TRYING TO UNDERSTAND THEM THEN YOU GET HELP. MAYBE THE FIRST ORDER OF BUSINESS TO IMPROVE CUSTOMER SERVICE IS TO HIRE PEOPLE WHO SPEAK CLEAR ENGLISH. THEN GET SOME PEOPLE TO ANSWER THE FREAKING PHONES FOR CUSTOMER SERVICE. ALSO TEACH THEM TO LISTEN AND NOT HANG UP ON YOUR POTENTIAL CUSTOMERS! | |
| ricky coleman | 1/31/11 |
| lost luggage,rude drivers,corporate office too good to talk to you about your issues.what else needs to be said if i wanted to talk to someonefrom india i now know where to call thanks greyhoundyou opened me up to a new culture i;m sure they are happy with the jobs security since you can't find out where the lost luggage areand the bus driver renee who drive from nashville tn to memphis tn if you hate the costumers that much you shoul look into another kind of job.keep this up you wont be needed | |
| | 1/17/11 |
| My name is Shiela and I had traveled from Dothan,Al to Boston,MA started on 12/23/2010 and would arrive on 12/25/2010, well let me tell you it was no fun loosing all my luggage..I mean when I first payed for my ticket in Dothan the lady asked me if I needed special handling I said of course considering my health condition. So I get to Boston and NO LUGGAGE for the next 3 weeks I am without clothes, my personal items, my kids tassels, and all I keep getting is a run a round when calling greyhound main office that traces luggage...I just filed a claim but now have to wait another 2 months=60days, but I want my red duffle bag back no money can replace the contents in that bag. Kids only graduate once and my daughter is 20 now but the teddy bear was given to me by her when she waS 4!!!!hOW DOES MONEY REPLACE THAT??? AND HOW COME YOUR SYSTEM AND THE PEOPLE WORKING IT DOESN'T EVER HAVE AN ACCURATE ANSWER FOR YOUR QUESTIONS? Ms Shiela | |
| A carter | 1/19/11 |
| Corporate office of gray hound,I don't see one review that is positive, I always do my homework before i make purchaces, I'm sorry but i decided to take a train instead. | |
| janiece white | 1/21/11 |
| that bus is careless and i will never go again on one of the, i an currently seeking a lawyer and i hope you bus nothin but the worst. My twin took a bus from here Fresno,ca going to junction city kansas . he never made it. your hole entire opperation is something that needs to be address the problems cause it costing people there lifes!!!! 5598039138 | |
| Joe Smith | 1/26/11 |
| Actual Rating: ZERO Stars Never could I have even imagined such a horrific traveling nightmare as I recently experienced with Greyhound. Thinking I would take a leisurely and enjoyable trip while actually seeing the country, I made the laughable mistake of booking a trip with Greyhound. Never again. From the glowering, Gestapo-like "security" thugs, to the sarcastic, combative, insulting drivers, the entire experience brought to mind visions of German "untermenschen" being packed aboard freight-trains and shipped off to Auschwitz or Treblinka. Has anyone in your company ever heard the phrase "customer service"? Do any of your employees have even the faintest grasp of normal civilized deportment? Customers are not prisoners to be bullied, abused and harassed into "obeying" your employees. Your customers are paying good money to purchase a service. Your employees owe them that service. That is the nature of a service contract. This sort of outrageous crappola comes from the top down. The blatantly apparent fact that no one in your company has even the faintest notion of how to behave like a civilized human being has led me to make the decision to do business with your company no more. Further, I will recommend to others that they also avoid doing business with Greyhound. very truly yours | |
| Mitch Wood | 1/26/11 |
| I took the bus from denver to clovis N.M. somehow my bags ended up in Dallas TX. in a warehouse. That was 25 days ago,what is scary is that they have a warehouse for these things. Ive called and went on line and all i get is the run around. Im begining to wonder if im gonna ever get my bags back.The least they could do is refund my bus fare.These people simply dont care,ive never even recieved a return phone call. | |
| | 1/27/11 |
| WORSE CUSTOMER SERVICE IMAGINABLE! My daughter and I were scheduled to return home from Berea KY. I tried for 45 minutes to find out how late it was going to be. I could not get an answer from any of the customer service representatives. The bus never came. | |
| don derolf | 1/12/11 |
| I purchased a ticket for my friend in Florida to come to kentucky via online credit card.She had an emergency and was not able to make it.(car accident)I called like 30 times only to recieve a busy signal and when i finally did through it was a ton of recorded msgs to call other numbers.FINALLY i spoke with someone who was obviously not from the united states and was rude and no help.He said if it was purchased with a credit card that it was non-refundable!! WHAT? He also said if I called someone else at Greyhound that they would need a Doctors orders froim her hospital on proof of the accident!! Are u serious? I have to get a doctors written note to show proof of why the ticket was never used? This is how customer service is defined GREYHOUND,Exceed the customers expections!! If the ticket was never used,give the customer their money back!!Make the customer happy and they will come back and use your services again.Its that simple.I am very unhappy now and will not be using greyhound ever again!! Thats money that u will not make now because u did not take care of the customer!! Lets see if I get a response from Greyhoud to see if they really care. Donjderolf@hotmail.com is my email address. I have the reference number to my ticket in hand for proof. Today is 01-12-11. Thanks | |
| isiah albert gillum jr | 1/12/11 |
| Dear Sir or Madam: This message isn't about your webpage, even though, I found it very helpful. I am frequent rider of the Greyhound Bus Lines. The customer service at the New Orleans Bus Terminal is horrible. The service is both degarding to the City of New Orleans and Greyhound Bus Lines. The employees have bad customer relation skills. Most of the time the buses are late or either the departure time is fifteen to sixty minutes late. On the shifts I have noticed their is only one clerk most of the time. A majority of the consumers are spanish speaking people. There isn't not one clerk that is bilinqual. How can you help improved the services that your company have to offer to the public. | |
| JW | 1/12/11 |
| One star is way to many. I think the devil owns the greyhound bus line. Just last weekend I was stranded at texarkana after abunch of snow and I had to find my own way back to the bus stop because our original driver had to depart back to Texas after the snow had melted. I called the texarkana station and spoke with a man about getting us a ride back to the station and they didn't even try to attempt to help us!!!!! Wheres that petition? Im calling the BBB. Greyhound you suck | |
| Miss No More bus rides | 1/13/11 |
| Grayhound is the worst. What was tobe a 12hr trip turned into a 20hr bus ride being that the damn bus BROKE DOWN, excuse me as much as you guys charge for your tickets the bus should run (it did not), the heat should work in the winter (it did not) I ended up sick for my thanksgiving holiday and I dont get sick, I can't stand greyhound !!!! | |
| Maria Ross | 1/2/11 |
| I attepted to make a reservation and have a disability. When I attepted to obtain infoirmation I was referred to an nformation center in Columbia, South America where the person I spoke with had an extremely poor command of the English language. I was given wrong information on four (4) seperate occations. It would appear that your organization would be considerate enough to employ people who at least have a good working knowledge of English to provide help. In addition, I was informed at the station that the identification number given me to be used for assistance was wrong. Based on my overall experience with your company, I would grand you as an F- | |
| m. anderson | 1/6/11 |
| Greyhound is awful. They supposedly sent me a vouchure 7mths ago and since I have yet to recieve it I have contacted them several times about it and they keep saying I have to wait for them to get it back in the mail. If it has not arrived at my house or back at corporate then obviously they lied. Greyhound is not worth the time or effort. If you want quality service you have to pay for it. | |
| school girl | 1/7/11 |
| Greyhound bus is not what it used to be....The service is poor.the people do not know how to talk to you. Can't get hold of no one in Headquarters...They might aswhile go ahead and shut down and revaporated. The prices went up. | |
| Wichita | 1/7/11 |
| If you guy's do not do anything about your service then you guy's is going to loose the service of customer....Greyhound has been in bussiness since I was a little girl my mom use to travel on greyhound all the time and the service back then was awesome..Today the service is poor..please reach out to your customer and help the sitution and unsteady of over looking it. The bus was to leave wichita 3:35am did not leave until 5:20am on 1/1/11..So my daughter miss her bus in KC going to Ohama so she had to waited in KC for 4hrs to catch the DeMoins bus and waited in DeMoines for another 4hrs. did not get into Ohama until 9:00pm...keep in mind her bus left in at 5:20am poor service...I was so mad I could had scream....tried to call headquarters but that was a joke. | |
| Cornellcutie1 | 12/16/10 |
| I have a solid case against Greyhound, but I can not afford an lawyer anyone interested in a clas action? There seems to be plenty of us out here with bad experiences. | |
| Rodney Richmond | 12/27/10 |
| 7 men left out in the cold on Christmas Eve On December 23, 2010 11:45 pm---there were 7 passengers waiting for a 1:30 am bus to Kansas City at the Des Moines IA. Terminal. I was one of them, We were all enroute from other destinations. Chicago,Iowa City,Davenport etc...We were all dropped off by a greyhound bus. The temperature outside @ 11:45 was approximately 30 degrees. There was a snowstorm that had started and the temperature was falling. At Mid-night the two guys working in the terminal told all 7 of us that we would have to go outside and wait for our bus. now granted we did have a roof over our head there was no heat what so ever and the conditions were unbearable. There are no convenience stores near the station where we could wait at until the bus arrived . As the two men were escorting us out of the building, we asked if our bus was on schedule they said that it had left Minneapolis on time. Later we found out that It didn't leave on time but was 1 hour and 15 minutes late. And also ended up stuck do to weather in Iowa City on the Hawkeyes campus. So here the 7 of us sit in Des Moines IA. with no place to go, for fear of missing our bus the temperature ended up to be 19 degrees and about 2 inches of snow had fallen,by the time 4:00 am rolled around. When our bus finally showed up. We were all exhausted from walking the 65 paces along the back wall of the terminal over and over again just to stay warm. By the time the bus got there my hips and legs were sore as hell from walking. back and forth I am not upset about the delay of the bus it is understandable do to weather conditions, what I am very angry about is the fact that Greyhound should be responsible enough for its passengers to care for their well being. From beginning of trip to the end of said trip. My company purchased my ticket and Greyhound tried to pass the blame off to being their f | |
| An American Soldier | 12/27/10 |
| You are the perfect example of why this country has been lost. You are rude to veterans and active duty military. When I die I will go to heaven because I have spent my time in hell. The L.A. terminal and the the Boise terminal are staffed by rude and abrasive employees. You have no class. How I long for the days of Trailways. | |
| Rory Robinson | 12/21/10 |
| You guys r the best | |
| Cindy Smith | 12/19/10 |
| How safe is greyhound when the bus drivers' small children are riding on the bus? It's hard to keep up the distractions on the bus but then they have to babysit their kids? When the driver's children are teenagers, I can see them taking them on trips, but when the kids are younger then 10 years old? If I can not take my children to work, I don't think they should. There should be some kind of standard for the drivers as well. | |
| Kimberly Davis | 12/17/10 |
| Your bus company is the worst! My daughter has been traveling home from school for the past 4 years and her experience and ours has just been absultely the worst we have ever had to say the least!!It is too much to type but I want you to know that I will be writing a complaint and sending copies to any and everyone including but not limited to the better buisness burea because it is a darn shame that this company is still in buisness. The worst customer service ever!Your company don't even deserve 1 star you should be 0 for EXTREMELY POOR! | |
| DouglasHollis | 12/9/10 |
| Poor Customer Service, Rude employees with no URGENCY for Customer Saticfaction...i would rather pay 200 for a round trip ticket than to pay 120 with Greyhound...charged me twice for a ticket and i asked to speak with a supervisor and the transfer me to a VM...wouldn't call back for days....I sent a email and have yet to hear from them... | |
| Angela Ajiboye | 12/6/10 |
| I lost everything in a bus fire in Tucson AZ! inclding my $4000 engagement! I was moving from 1 state to another and I got rid of everything I owned but the stuff I packed! Now I have nothing at all! They want to give $250 for everyhting I lost! You will be speaking to my lawyer Greyhound I tried to work with you guys but $250 is nothing! | |
| Debbie Seifert | 12/2/10 |
| Trying to get hold of someone who can tell me when my mother's bus will be in to Nashville Tn. Just got call from her she left Cleveland at 4 am this morning and still is not out of Ohio...they are in Cinny. She is 84, traveling alone, and a diabictic. she should be in Nashville in an hour. I will never travel with greyhound again. This is totally ridiculas that I can not talk to a human to get any answers on this......Hold..on......Now she calls and bus driver tells her to hang on to her tickey because she may not be going to Nashville. GREYHOUND YOU SUCK. I will get someone to come sit with my terminally ill and bed ridden husband while I go and pick her up .....this is not a way to run a business. If you travel with Grey hound your really in for the ride of your life. Take Amtrack | |
| Shelley | 12/1/10 |
| I have read the concerns on this site and I agree in many ways Greyhound ticket counter staff really need to attend some workshops, or classes in customer service ethnic and customer relations some of them display about eought professionalism as drop-outs at an all you can eat soup kitchen. I have used Greyhound line service for over fifteen(15)years off and on. The the last 5-five years have left a bad taste in my mouth. Some of the bus drivers are mean and rude to the passengers. Greyhound believe it are not "some passengers are traveling the bus for the first time", some can afford to use other travel services but trying to save a little money by throwing the business toward Greyhound because we/they do have a choice. We are part of the same big melting pot just like Greyhound Bus Line are we all need each other to survive with the economy being what it is. I realize now when you travel Greyhound Bus lines you have to be prayed up. Some of the driver will put you off the bus for asking a question because the driver will turn it into a argument or insult. As customers paying your salarys/wages we pay for a service and should receive respect also. In so many words the Bus line is rendering service for the ride only, anything else is a extra fee? "Kindness"! Sometimes it's just nice to be nice. One of the writer parposed we should form a boycott? I am all for it, tell me what we need to do? Greyhound need to be hit were it hurt in the pocket! I read the many statement Greyhound Bus Line Corporate has given you the customer opportunity to express but I sincerely hope someone take these concerns at value and improve the service by 2014 LakeShore Travelline will be taking over any way and they will show Greyhound what customer serve really it...... | |
| sick of stupid people | 11/30/10 |
| I was sold an expired ticket and was only given a sales receipt but not the hole ticket. I guess The dumb person at the desk was smarter than she let off. Had I been given the entire ticket I would of known that she sold me a ticket that was expired and the Portland bus station wouldn't have got away with charging my brother whom I bought the ticket for an Extra $30 to board the bus. you see they tried fining him $15 at first but I could prove that The Lady from Tulsa OK sold me an expired ticket so they said his bag was past the weight limit. BULLSH*^ when he got here his bag was only like 30 lbs and the repeit for the so called excess baggage even says LATE CHECK IN FEE. I guess they had to finned someway to get an extra dollar. I have traveled greyhound since I was a little girl and it's the way most of My family travels. BUT NOW I'm getting the run around when I call greyhound to try getting this $30 fee refunded. I really liked greyhound but now their letting the wrong kind of people run them. GET THE THUGS OUT AND PUT QULIFIED PEOPLE BEHING THE COUNTERS AND THE BUS DRIVERS DON'T EVEN GET ME STARTED ON HOW RUDE THEY CAN BE. MY LAST FEW EXPERIENCES ARE DETESTABLE TO SAY THE LEAST. | |
| Lori Piccirillo | 11/29/10 |
| I am disapointed that I have to give greyhound a star. They deserve nothing. What a horrible experience. My son's bus was 2 hours late and once it arrived in lovely Los Angels at 1:30 am they did not have a seat for him- someone over booked. NEVER AGAIN GREYHOUND! We will never leave the driving to you- I think you all missed that class. | |
| sara | 11/29/10 |
| My son was also on the bus that caught fire on 11/11/10. His luggage was burnt up and the adjustor, Ron Carlson, has no information or contact numbers that work. We also have called 5 different numbers and the last person contacted gave us the original phone number to call that we had called 3 weeks ago. We are requesting that a greyhound representative that has any information about burnt luggage policies and emotional distress, please contact us. We are also ready to contact our lawyer because it doesn't seem like anyone from Greyhound wants to discuss this issue. I am hoping I am wrong. | |
| vicki vance | 11/23/10 |
| Cannot contact the city terminal-the phone number goes to call center in India? They tell me to call different number, and I get call center again. Greyhound site says to check to see if terminal is open to pick up ticket. This is impossible to do. One website says it is open, another says it is not, on holidays. Corporate office does not answer phone, ever. Horrible company. Worse then the third world, which is at least friendly. I haven't even gone on the trip yet, and already I regret booking with greyhound. | |
| Never Traveling Greyhound again | 11/24/10 |
| Since money is tied, I decided to take a bus from Winnipeg, Canada, to Boston, MA. Not a good idea since I am a diabetic and there were 2 periods of 10 hours or longer, where the bus made stops and there was no food available. Of course I took snacks fit for my medical condition with me, but hardly can pack a lunch for a 50 hour trip. On top of it all, in the middle of no-where 2 hours after Thunder Bay, in a snow storm, the buses air breaks stopped working. At firs the poor driver was told he should try to fix the breaks himself. That work for another 1/2 hour. Then he radioed for a different bus. We waited over 3 1/2 - 4 hours for a replacement bus. Then another hour or more to move the luggage and trailer onto the new bus. 5 hours behind scheduled now. The rest of the trip was spend for the drivers to make up lost time. By the time I got to Toronto I was so weak from not eating for almost 14 hours, I almost collapsed. I was allowed to rest there for 3 hours and take an express bus I was not scheduled to ride to Boston. I arrived in Boston at the time I was to arrive, exhausted, hungry and didn't enjoy 4 day stay at all. Thank god my boyfriend bought me a plane ticket for my home trip. I don't think I would have been able to travel back on the Greyhound bus again. The lack of leg room, lack of light to read, lack of stopping to refresh on the trip was horrid. Most seats were broken and had a crooked sitting surface, creating havoc on butt and back. I wasn't the only one complaining. Yes, perhaps the ticket was only $250.00, I don't expect luxury travel for that money, but at least give some leg room and nice seats, fit for travel. I learned the hard way and caution you all out there, especially older, people and / or people with medical conditions...don't travel by bus, invest another $300-$400 for a plane ticket on extreme long trips or stay home. Thanks for reading this. | |
| understanding | 11/24/10 |
| Well, after reading all the complaints about Greyhound I wonder how in the world they have been around all these years. But then the world has changed along with the people in it. People in today's world do not know their place or how to act in public. Same goes for employees of large corporations. And when a union is involved they think they can get away with murder. And yes they push it to the limit. I was reading one complaint from a Mother of a child with several mental problems and was on meds for them. This person should not have been traveling alone. He could not stay awake and take care of himself as a adult. The driver is not a babysitter. But most of the drivers feel they are owed something from all of us for some reason. Maybe if people knew that Greyhound is not American owned anymore they might understand a bit better. The company that owns Greyhound is First Group from out of Scotland. So every dollar that is made here 90% is sent back there. All the 800 numbers have been moved from Dallas, Tx to Mexico,and Jamaica. When doing this that eliminated many jobs here in America. People its all about the dollar. Not the customer service. I have taken some trips on Greyhound that were enjoyable. Granted the bus was not the best but it got me there,and I'm home again. I have had luggage lost but sometimes it shows up. But I never put anything important in luggage under the bus. It always stays with me. I think people need to educate themselves on bus travel before venturing out on one. Not only can employees be dumb, but us as the general public can be as well. It's only going to get worse in the future so we might as well get use to it. They are the only fish in the sea...... | |
| GERTRUDE GRIFFIN | 11/17/10 |
| RECENTLY, OUR COMPANY (A CHURCH) PURCHASED A TICKET FOR SOMEONE TO GET HOME. THE FEE FOR THE PERSON WAS $40.50. THE FEE FOR US TO PURCHASE THAT TICKET FOR HIM WAS $58.50 - AN $18.00 "GIFT FEE" WAS ATTACHED. WE HAVE EXPERIENCED THIS BEFORE AND OPTED TO PAY THE FEE WITHOUT COMPLAINT. THAT'S CHANGED. TODAY, I'M COMPLAINING. ANYONE HELPING A LESS FORTUNATE PERSON GET TRANSPORTATION WITH YOUR COMPANY SHOULD NOT BE PUNISHED WITH AN $18.00 FEE. THE TERM "GIFT FEE" DOESN'T INVOKE GIFTING - IT INVOKES ANGER. THIS "GIFT" ACTION BY GREYHOUND BUSLINES IS MORALLY WRONG AND WILL SURELY DAMAGE YOUR BUSINESS. WE OURSELVES WILL NOT PURCHASE GREYHOUND TICKETS IN THE FUTURE UNLESS IT IS ABSOLUTEY NECESSARY. FROM TIME TO TIME, WE MAY BE FORCED TO USE YOUR BUSLINES, BUT PLEASE KNOW IT IS WITHOUT JOY AND, WHEN WE CAN PURCHASE ANOTHER MODE OF TRANSPORTATION, WE WILL. IN THE MEANTIME, WE WILL BE TELLING PEOPLE WHY WE WILL NOT PURCHASE THEM A TICKET ON GREYHOUND BUSLINES. | |
| Annie Mays | 11/20/10 |
| I am very dissatisfied with your service. This is America. have you forgotten your slogan Go greyhound and leave the driving to us. That mean if you are worried it isn't something that we done lean back and enjoy the ride. | |
| Jensen | 11/13/10 |
| To the CEO, Corporate Office, Staff...all these posts can't be wrong or malicious. 40 years ago, Greyhound stood for service. What happened?. How can this Bus Line not be able to capture the many customers who prefer Road travel than flight. During economic times, it is 'now' that you should remodel your company towards customer service. With a growing number of disgruntal patrons at airports regarding the Nude screening booths, you should be marketing those potential customers. As for lost luggage, there seems to be an obvious theft going on; otherwise imcompetence is the mission statement. Greyhound used to be an American Icon of the Road. So many posts with the same common complaint. Time for a company cleansing. Amazing how Greyhound fails to understand and comply with customer needs. I understand that some customers are pain in the asses, but dirty busses, limited maintenance, dead offices, unanswered phones, lost luggage, delays, rude drivers, faulty equipment...Are you sure you are in the right position to run a company; doesn't sound like it. | |
| Angela | 11/15/10 |
| I was apart of the bus fire in Tucson AZ on 11-11-2010... I LOST EVERYTHING I OWNED IN THAT FIRE. I HAVE BEEN GIVING THE RUN AROUND AS TO WHAT THESE PEOPLE ARE GOING TO DO FOR THE VICTIMS OF THE FIRE. NO ONE HAS COMTACTED ME I HAVE MADE SEVERAL PHONE CALLS TO DIFFERENT NUMBERS. THE INSURANCE ADJUSTER ASSIGNED TO THE CASE HASNT EVEN HEARD ANYTHING AS TO WHAT GREYHOUND IS GOING TO DO FOR US. I WILL BE GETTING A LAWYER AND WILL BE FILING A HUGE LAWSUIT IF I DO NOT HEAR BACK FROM ANYONE WITHIN THE NEXT 24 HOURS. | |
| Manuel. | 11/11/10 |
| I see these reports of terrible customer service keeps coming in. Can anything be done? This is ridiculous!!! I will never travel greyhound again, I'd rather walk halfway cross the country first. I feel sorry for Greyhound Passengers!!! | |
| Sophie May | 11/9/10 |
| As many others, I made numerous phone calls to various departments of Greyhound Bus Lines and finally was able to speak to the Executive Secretary to the President/CEO,(her name is Liz) Mr. Leach (who by the way doesn't accept phone calls, emails and, of course, his letters are screened to see if they are worthy to be passed on to him. I have a very serious matter reqarding the techniques used by Greyhound employees in attempting to awaken a sleeping passenger. Of course, there can be many reasons why a passenger is sound asleep or "passed out" (drunk, drugged, diabetic coma, over medicated, mentally challenged, developmentally handicapped, etc. etc.) however, there must be a criteria on how the employees are trained to awaken them - right? Not so. I asked Liz this question directly and her answer was "I don't know" - I told her that there are specialized training classes i.e. Non-Violent Crisis Intervention Techniques that teach you how to handle persons that may become aggitated and/or aggressive either upon awakening or just in a normal circumstance. She knew nothing about this and I felt she really didn't care to hear more about it. Nonetheless, I am speaking on behalf of my son who rode Greyound from Florida to the Philadelphia station at Filbert Street (I will add that my son is, in fact, an addict and is bi-polar, manic/depressive and on medications)- he took the entire trip without any difficulty or altercations with other passengers - the only problems he had was with the employees of Greyhound. At one of his transfer stops, he called me and told me that he had fallen asleep and was kicked by the bus line employee to get up (a witness to this told him he should go instide the station and file a grievance against the employee but he felt he just wanted to get home). He again fell asleep and did not wake up at the end of his trip in Philadelphia. He was so-called awakened by the bus line employee - I'm still trying to ascertain what technique they are trained to use and have not as yet received answers. The end result was that when the bus line employee attempted to awaken my son (I'm sure he didn't whisper quietly into his ear or gently rock him) my son jumped up - disoriented and started swinging at his aggressor (yes - aggressor) since he had no idea who this person was that - I found out later kicked him - more than once - to wake him up! What kind of treatment is this? It doesn't matter whether my son was drunk, drugged, diabetic, mentally ill, etc., the approach used by this bus line is totally unacceptable and after reading the many negative reports about Greyhound Bus Lines - this company needs to be investgated before they kill someone and, get away with it! It's apparent that trying to contact the President/CEO Mr. Leach is a waste of time - his secretary so much as said that he is so busy going around the country that he can't possibly answer every complaint and/or letter. They may be the only "ball game in town" but, it doesn't mean that the paying customers need to be treated like "shit" just because they need to take a bus. Personnally, I'll fly or take the train or any other means available before I step foot on a Greyhound bus or allow any of my family to do so. I plan on contacting an attorney to file charges against the employee - who by the way charged my son with assault - since, if he was asleep and was first approached by the employee and kicked - who started the assault? I'll let the judicial system figure this one out but, I'm not about to let Greyhound off the hook that easily. You want to treat customers like sub-humans - then you need to answer for your unacceptable actions. | |
| | 11/7/10 |
| WE were planning to go by Greyhound bus from Dallas to Las Vegas after a christmas brak with our family But I think we would rather walk after reading the various reports Lost yourself some customers Greyhound Visitors from England | |
| Jessica | 11/5/10 |
| To Leon Thomas, When you have that petition ready I will be the first to sign it! MAKE SURE YOU HAVE A CELL PHONE IF YOU RIDE GREYHOUND!!!! My 77year old father took a trip from Los Angeles, Ca. to Beaumont, TX and was due into the Beaumont station at 10:15am. He was not there, the next stop was Port Arthur and the bus was due to arrive there shortly. I had just missed the bus in Beaumont and was afraid he had fallen asleep, so I raced to Port Arthur to check the bus and spoke to a lady there while I was on the way, who was extremely helpful(believe it or not they do have one good employee), she even went to the restaurant next door to see if he was there since I had missed that bus by minutes apparently. He was not there....The next stop was Lake Charles, LA where we were able to give them a description and they were going to talk to the driver when the bus arrived to see if he had seen him. He was not on that bus!!! They called us back after several attempts to call and no answer of course. We were extremely worried at this point and tried to call the main customer service line, who said they have no way to track customers, they said try the local station where he boarded and the one where he was due to arrive. I called the Beaumont station again and asked if there was a way they could track my father's ticket to see if he got on the wrong bus somewhere, I was told no, they have no way to track a passenger!! The attendant's exact words to me were "anyone can get on a bus, we dont even ask for an id, it is basically first come, first serve!!!!! My question is why has the Dept. of Homeland Security not stepped in on this, this is an obvious problem! When I asked the attendant if I could leave my name and number and my fathers name in case they saw him, his question to me was "is it long distance?" So Greyhound, you are basically saying that the price of a long distance call is of more importance than an elderly man who comes up missing on your busline???? I was at a loss with them, I could not get an answer at any of the LA stations and was frantic because it was not like my father to not call us if he missed a bus. I was about to call the police to file a missing persons report when my father called and told me they had sold him a ticket from LA to Dallas instead of Beaumont (about 5 hours away) so he ended up in Dallas & had to BUY another ticket from Dallas to Beaumont because he did not catch their mistake!!! He could not call until he got into a station and called as soon as he arrived (a couple hours later), I am thankful he is ok but am appalled at Greyhound'd lack of customer service, especially in these circumstances....he is not just a missing piece of luggage, he is a human being!!! My father is a very old fashioned man and does not like to fly, but I can guarantee this, I will drive to California and pick him up myself before I will ever let him "go Greyhound" again! Jessica Beaumont, TX | |
| PISSED OFF! | 10/29/10 |
| This is the lowest rating available here but in all honesty, it should be MUCH lower! Bus was 30 late leaving Colorado Springs, CO bound for Denver. Interconnecting bus from Denver to Billings, MT was already gone when the Denver bound bus arrived. Passengers were treated like DIRT. Apparently the corporate policy in situations where THEY foul up is to give you a "meal voucher" and make you wait in the station until the next bus to your destination. What does this mean in real terms? Well it means you get a "meal" consisting of a small bag of stale chips, a small soda and a bite sized "sandwich". You also get to sit in the uncomfortable station for 13 HOURS including being LOCKED IN at midnight until they open the station in the morning. And you get the "PRIVILEGE" of PAYING for this treatment! I'll bet the stuffed shirts/skirts who make the "corporate policy" enjoy sleeping in a nice bed, warm shower, hot meal, relaxing in comfort. Greyhound seems to think that people who choose to ride the bus are low life, second class citizens. THEY DON'T GIVE A DAMN ABOUT THEIR PASSENGERS! This is NOT an exception to the rule story, there are countless complaints/horror stories about traveling on Greyhound. I will see to it that no one I know ever even thinks about riding Greyhound again! | |
| alan | 10/16/10 |
| i have never encountered worse service in my life than from the manager rosie at tucson greyhound station. she was on facebook while we waited at desk didnt care to help us, argued with us than said she would not let us ride than had security kick us out while she laughed as we missed our bus!! and no one at greyhound cares!i have seen numerous complains against same person online with exact same situation | |
| glenn c. | 10/15/10 |
| The bus leaving from Richmond, VA to DC just left an hour and a half late. Can't reach anyone to find out why and to figure out connections. | |
| JoAnn Smith | 10/13/10 |
| Good afternoon. My name is JoAnn Smith, and I am a very dissatisfied customer.I bought roundtrip tickets from Greyhound; I used the tickets this pass weekend. I departed the DC Greyhound Station on Sunday, October 10, 2010, and I returned from Atlantic City on Monday, October 11, 2010. My experience with Greyhound was the absolute worst. Not only did we have a dirty deplorable bus when we departed, but the return bus's air conditioner unit failed during our return home. During our extended travel time on the return bus, we (passengers) suffered in the worst way. I was HOT! My fellow passengers were uncomfortable and HOT as well. I took this trip with several colleagues of mine, and they were livid with the situation. My co-worker almost had an asthma attack. Keep in mind that on Oct. 11, 2010 it was 86 degrees and it was humid. The bus driver did all he could do to help, but nothing worked. He tried to open the sunroof to allow ventilation, but that only let in more hot air. He even called the Baltimore Greyhound to fore-warn them of the ac failure, and to ask them to prepare another bus. Of course, when we stopped at the Baltimore Greyhound, they did not prepare another bus. What's worst, I called Greyhound's Corporate Office's Customer Service number on Wednesday, October13, 2010, and my dissatisfation continued. After waiting for a long period of time, I finally reached a live person who was very unmpleasant. She sounded like she hated her job, and she even sounded mad that I called. She placed me on hold for more the 25 minutes, and never came back to the phone. According to her, she was filing a report. What's more, the phone mysteriously disconnected. I need someone from Greyhound's Corporate Office to call me (JoAnn Smith) at (202) 297-1147. Thanks in advance for your help. | |
| Paul Arnold | 10/10/10 |
| Let's face it, everyone. NOBODY AT GREYHOUND GIVES A FLYING RIP. They are the DREGS where poor people go who are FORCED to put up with their OUTRAGEOUS BAD SERVICE, RUDE EMPLOYEES and JUNK BUSSES to go somewhere they can't get to any other way. Try riding the bus in other countries. ANY OTHER COUNTRY, EVEN THIRD- WORLD, and they are TEN TIMES BETTER THAN GREYHOUND! The Greyhound Company is a microcosm of America now that THUGS have taken over who DON'T CARE ABOUT ANYTHING BUT EXTRACTING CASH FROM THEIR "VICTIMS". If you are LUCKY enough to have never experienced "travel" on a Greyhound Bus, IF YOU HAVE ANY OTHER WAY TO GO BUT WALK, DO NOT TRY IT! Hitch-hike, ride a bicycle or scooter if you have to, BUT DON'T SUBJECT YOURSELF TO PAYING TO BE TORTURED THE ENTIRE TRIP! THESE PEOPLE ARE HOODLUMS. | |
| Joan Aubin | 10/8/10 |
| I have a daughter who is visually impaired and has a mental disability. She booked a ticket that I tried to get cancelled on the same day....10/1/2010. I was informed it was a non-refundable ticket regardless of the circumstance. I was quite irate...,and this is the clean version, with the "OUTSOURCED" CSR. Apparently English was his second language. I tried to get his name a number of times and could not understand him! He also was not understanding me. I asked on several occassions to be transferred to a supervisor, but again he apparently does not understand Englis. My daughter boarded the bus in White River Jct, VT headed to Desmoine, Iowa on 10/5/2010 at 8:25am. Fourtunately I was only working half a day and discovered my daugher was gone at about 12:30PM. Through many tears and a horrendous amount of phone calls, a paniced car ride to Whtie River to verify that she indeed did board the bus... we intercepted this girl in New Britain, Connecticut with help from the New Britain Police Department. Rating this bus company with 1 star is still way to high..... | |
| Randy Collins | 10/6/10 |
| I have never experienced the worst ever for a bus station in louisville ky they kept my 15' flat screen tv. The gentlemen at the counter informed me that I could not take this item on the bus even though they carry 17' laptops saying that it could break and hurt someone. I was going to keep it in my lap with a blanket on it. Well need less to say it has now turned up missing and the employee that they can't get a hold of has no way to be contacted til he comes on duty tommorrow at 10pm. The employee's when you try to call are extremely hateful and refuse to leave messages for the manager. So everyone please be aware of the bus station at louisville ky. I rate it no stars. Extremely rude people!!!!!!!!!!!!!!!!!!!!!!!!!!!! ps: Grayhound also does not want to take responsibililty for my tv and it was there employee who hired him and it was on there property on duty in there facility. | |
| miles standish | 10/6/10 |
| if you want to be in prison juat board a grey hound bus . your lined up like prisoners , your yelled at , intimadated, an you will go hungery. busies are a pig pin , the bathroomns smelllike an outhous,drivers an all employees are more then rude .you pay for a seat,but you sit on the floor or in the stairwell.cooks at greyhound bus stations picking her nose an cooking, who wants that food ,not me.i payed 5.00 dollars for priority seating because of over sold seats,then im next to last on the bus,more wasted money, when you complain,they threten you with ill put you off if you say one more word.all bus stations are in gettos for your safty,then they tell you to go outside to smoke,so you can get muged.im 55 years old an ill never ride with grey hound again in my life.i thought i went on vacation ,i went on the most scarest an frightning ride of my life. Miles Standish of Colorado Springs olorado,Iwould rather walk coast to coast befor Iwoud every set foot on a dam grey hound bus ,hick hicking would be less streesful o ,NEVER TAKE CHILDREN if they cry to much you will be thron off in the middle of no where day or night,I saw it done an there employees laught about it latter. they thought it was funny leaving people behind. | |
| S Jones | 10/4/10 |
| I am so sick of this "Automated" system crap with businesses and Greyhound is right at the top of the list with their "can't speak to anyone" service. I have specific question that the "system" cannot answer. Where is the "REAL PERSON" service that we used to have so long ago. Then I call the corporate number above only to be met with bad attitudes and impatient people. I would rather pay high prices for an airline than to use Greyhound ever again. All they care about is getting your money and they hire just about anyone off of the streets to assist their potential customers that are paying their hard earned money. | |
| kimberly haithcock | 10/4/10 |
| i went from txs to va and thay lost my loggages that sucks we was on the bus for 4 days and the bus drivers was rude i yelled and thay are very rule 'i would not ever ride this bus . i hate this bus i willllllllllllllllllllllll not ever ride thisssssssssssssssbus agine. im single mother with two boys and thay did not help me as a mother. | |
| WILL NEVERTRAVEL | 10/1/10 |
| If there was another rating below poor I would insert that one.does anyone have any idea WHY THIS PIECE OF JUNK IS STILL IN BUSINSS?i I have not driven this hell bus in 20 YEARS AND i WILL NEVER DO. Thier staff and driver are very rude, uneducated, unproffessioal ,and sink.Oh, try to get a refund even It was not your fault you could not travel,or complete your destination. | |
| Americo Cares | 10/2/10 |
| Greyhound the way to Hell ONE WAY no return.May all the bus burn in HELL(with no people onboard)Good bye Redhound see you driving in flames. | |
| Disgusted! | 9/21/10 |
| I have tried calling the Anaheim, CA. Greyhound for over two days now and nobody answers the phone. I called corporate office and they said they are open. I said they are not as I have called them repeatedly and nobody answers the phone. Because they dont answer they phone, I would say they the Anaheim, CA. office is now closed. Dont go or call them as you will not get any service. What a joke. Im surprised they are still in business..... | |
| Glenda LaHaye | 4/15/10 |
| Worst customer service I have EVER experienced. Constant and never ending circle of phone numbers that doesn't lead anywhere. CSR's that really could't give a d_mn less about the customer. I AMAZED that they have stayed in business this long! | |
| a.anderson | 4/28/10 |
| yes they have the worst service ever. i took a trip to nashville i had 1 suit case from chicago that my cloths in it and there was no charge for going to TN.but opon leaving TN. THEY TRYED CHARGING ME $75.00 DOLLARS FOR THE SAME BAGGAGE RETUNING TO CHICAGO THEY THE BAGGAGE WAS TO HEAVEY BUT I KNOW THEY WAS LYING BECAUSE IT HAD THE SAME THING IN IT WHEN I DEPARTED CHICAGO.IT DONT MAKE SENCE WHEN COMPANYS TRY TO CHARGE U EXTRA MONEY FOR THE SAME SERVICES.THEN THE BUS ARE NOT CLEAN AND THE BATH ROOM ON THE BUS DONT GET SERVICED AT LAY OVER STP.S | |
| Debra Howard | 5/4/10 |
| THIS IS NOT A REVIEW AS MUCH AS A COMPLAINT AGAINST YOUR GREYHOUND STATION IN TUCSON AZ. I BOUGHT A TICKET FOR A TRIP FROM TUCSON TO PHOENIX ON FRIDAY APRIL 30, 2010. THE END RESULT WAS THE CUSTOMER SERVICE REPRESENATIVE HAD ME THROWN OFF THE PROPERTY AND MY MONEY WAS NOT REFUNDED TO ME. HE YELLED AT ME IN FRONT OF THE ENTIRE CROWD AT THE STATION, THREATENED TO CALL THE POLICE AND DARED ME TO COME IN ON MONDAY AND TALK TO THE SUPERVISOR ABOUT HIS ACTIONS. PRIOR TO HIM HUMILIATING ME HE WAS YELLING AT ANOTHER CUSTOMER FROM ACROSS THE ROOM WHILE HE WAS BEHIND THE COUNTER. THIS PERSON WAS AT THE PHONE BOOTH AND HE WAS TELLING THIS CUSTOMER YOU WANNA TALK? IF YOU TALK YOU'RE NOT RIDING! HE TOLD ME THE SAME THING. I TALKED AND I DIDNT RIDE. WHAT I WANT FROM YOU THE CORPORATE OFFICE IS TO REPRIMAND THIS EMPLOYEE FOR HIS UNPROFFESSIONAL CONDUCT, AND MY MONIES REFUNDED. MY ASSURANCE TO YOU IS THAT I WILL NEVER RIDE GREYHOUND AGAIN, AND BELIEVE ME I WONT, AND THE ASSURANCE THAT THE REST OF MY FAMILY AND IM MEXICAN SO YOU CAN IMAGINE HOW LARGE MY FAMILY IS, AND WE LIKE TO TRAVEL WILL NOT BE USING GREYHOUND EITHER, I HAVE ALREADY STARTED THIS BOYCOTT WITH MY IMMEDIATE FAMILY...NEXT IF I DONT GET A SATISFACTORY RESPONSE FROM YOU, GREYHOUND WITHING 30 DAY, I WILL THEN GO ELSEWHERE. I WILL MAKE PHONE CALLS AND WRITE LETTERS. THIS TYPE OF BEHAVIOUR FROM ONE OF YOUR REPRESENTATIVE IS UNPROFESSIONAL, AND NOT AT ALL CUSTOMER SERVICE ORIENTED. YOU ATTENTION TO THIS MATTER WOULD BE GREATLY APPRECIATED... MRS DEBRA HOWARD 6832 S CABALLO RD TUCSON ARIZONA 85746 PHONE: 602 446 7733 EMAIL: MS.DJHOWARD56@YAHOO.COM CC: BBB STATE ATTORNEYS OFFICE CHANNEL 4 TUCSON CHANNEL 9 TUCSON CHANNEL 11 CHICANONS POR LA CAUSA NATIONAL COUNCIL FOR LA RAZA DEBRA HOWARD | |
| Sean Felder | 5/24/10 |
| Yes to David Leach(CEO).Your luggage staff at Oklahoma City lost my luggage Feb21st 2007 during a busswitch.I boarded a bus Feb20th leaving Las Vegas during NBA All Star Weekend.I returned to NYC disgusted,humiliated and upset.I sued Greyhound at NYC Civil Court and your corrupt lawyer Laura Mazzari forged my signature claiming I cashed a 250 check which I never did.I demand a settlement money of at least 25,000 based on damages,pain and siffering and emotional distress.I will have the news media,newspapers and Better Buisness Bureau investigate your luggage staff,poor customer service.You need to email me at felderse1@yahoo.com to see how disgusting your staff failed to find my lost luggage,pluis I had 2,000 of merchandises,clothes and soulvineers gone.How is Greyhound gonna compensate me for thatIt's been 3 years already my freind. | |
| Michelle Carpenter | 6/4/10 |
| This is the second time mt son has taken one of your buses and had his luggage come up missing. How do you lose a bag from Chicago, IL to Gary, IN? He came home for his sisters graduation from Texas. Now we have to go shopping and spend money we don't have because his clothes, shoes and toiletries are who knows where? Can you please locate my son's blue duffle bag, bag#DZ886055 and return it to 4379 Maryland Street, Gary, Indiana, 46409. Greyhound is causing me a hardship as I do not have the extra money that I will have to spend because of this mishap. The phone#(219) 644-6522. I would be most grateful if this piece of luggage could be returned to us as soon as possible. Thank You | |
| | 9/7/10 |
| bought a ticket leaving arizona needed to exchange day because something came up was told could not exchange ticket by one office and told there was a fee from another cannot get an answer from either office on the phone to verify which station is right that is no way to run a business especially when the business reolies on customers to stay in business i will never take the greyhound bus again if this is not resolved and I end up out the money i footed for the ticket 9/07/10 | |
| Leon Thomas | 9/8/10 |
| Poor customer service from Greyhound is an understatement. I have worked in customer service for over 20 years and I have never experienced the type of sub-human standards Greyhound is responsible for. I recently planned a trip to FT. Worth Texas and was shocked at the way the drivers treated the elderly and passengers with children. During my trip I sat and listened to two drivers gossip about other employees and their failure to pass the company's driver's tests and an incident where an employee was doused with water from another employee at a food counter incident(conversation ended when driver changed buses in Jackson, MS). I witnessed a woman with three children(one was two weeks old)being separated from her mother for being crowded and transferred to another bus after the driver mistakenly took the wrong ticket for one of her kids. They treated her as if she was a criminal as passengers helplessly watched her struggle with her luggage and children without aid from staff. On this same trip I also witnessed a passenger expose himself on the bus to another passenger and her child that wasn't even supposed to be on the bus, after receiving information that he was ejected from another bus for being intoxicated. Once I arrived in Dallas I was literally disgusted at the lack of maintenance inside of their bathrooms that didn't have toilet paper or covers to avoid infections. Passengers are treated like cattle in the long line that has no seating and staff that will now even assist the struggling women and children attempting to board the coach. I have been riding Greyhound for a very long time including the times of Greyhound's strikes,search procedures, and the period when drivers were polite and courteous. On my return trip I was met with hostility from a driver(Shreveport) that failed to identify my reboarding pass and was extremely rude when I attempted to explain the situation. After I greeted his rude behavior with a SPIRITUAL affirmation he preceded to make a mockery out of my kind gesture and notified the other waiting passengers that "someone was not going to make it to their destination". In Birmingham, I sat for 4 hours as myself and several passengers were found shivering in the station while staff refused to adjust the temperature as we found better comfort standing outside in the elements. You drivers then have the audacity to rant about their ability to eject passengers off of the bus as if we are little children as if they do not have a responsibility towards its customers. I realize that we are living in a turbulent time but that does not give them the luxury to antagonize because we have decided to use a bus as transportation. If improvements aren't made, I will make it my responsibility to make this a media issue and initiate a petition. We Americans work too damn hard earning our money to be treated in this manner and blow is a list and number to the routes. August 25-August 30 COP 0664 GLI 1553 GLI 7217 GLI 1556 COP 0661 e-mail:leonardothomas88@gmail.com | |
| mindy mcfann | 9/8/10 |
| I was taken on a filthy bus full of graffiti and garbage by a rude, crude, ill-mannered bus driver - then on my return I was left with my small daughter on a street corner in New York, the bus never showed up, which led me to an additional $230.00 hotel bill and for all that they said "too bad" - beyond awful from beginning to end | |
| Ms. Very Upset | 9/10/10 |
| Tucson Station.. Answer your dang phones!!! Does anyone work there???? | |
| Wendel Sloan | 9/2/10 |
| I was waiting with my nephew for him to board the 1:55 p.m. bus to Dallas, Texas, on Aug. 4, 2010, from Portales, NM. When a bus pulled up about 1:30 p.m., we were standing in the shade on a hot day about 30 feet away because we were not expecting it so soon, but assumed it was our bus. Portales has just a bus stop, so there is no one to give updates or information about bus arrivals or schedules. I ran flagging the bus down as it was pulling away. The driver was nice enough to stop, but then started yelling at us for not being there on time, and said very angrily that most Greyhound drivers would not have stopped for us. As we placed my nephew's bags on the bus, I explained to him that we were told that the bus would arrive at 1:55 p.m. and it was only 1:30 p.m. That is why we were standing in some shade about 30 feet away. He then started yelling at us that his was the wrong bus and to get our stuff off his bus. The driver was incredibly rude, and showed us as customers no human dignity whatsoever. We were never anything but polite and apologetic to him for our mistake. I work in media relations, and can tell you that the driver created a very bad image for your company. If all drivers behaved as he did, I would never use Greyhound for anyone in my family again. | |
| Maria A. Jimerson | 6/19/10 |
| It is totally ridiculous that a corporation as large as your has employees like Ms.Candance in your Nashville station. I called and when I got an answer or chance to speak with her it was through my daughters phone. Due to employees lack of knowledge my children experienced a totally horrific delay in travel from Charlotte NC to Chicago, IL via a stop in Nashville,TN on May 26, 2am. The first Agent was nice and Agreeable,helpful and kind. She promised us some food vouchers but due to such a chaotic situation she was unable to fufill the promise. Still being helpful she turned this duty over to the Next agent reporting at 9 am the agent from hell Candance (if that is how you spell her name or even if this was her name because once she said it she removed her tag). Her statement by phone was I am grown, I don't have to wear a tag. Even when we contacted corporate through my phone Miss Candance refused to answer her phone. We spoke to you guys about refunding our money or part of it and it has not happened. Hopefully the return trip will not be a disaster. Letter forwarded to Congressman Jim Cooper 5th district Nashville TN Sincerely, Maria A. Jimerson 312-802-9141 | |
| D. Bedford | 6/22/10 |
| Roundtrip - Los Angeles to Las Vegas was absolutely horrifying, deplorable and totally unacceptable. I am getting prepared to address a letter to Greyhound Bus Lines Corporate Headquarters expressing the disdain I feel for a corporation offering this kind of service - Not to mention the extremely poorly maintenanced buses both inside and out. I'm really just happy to have gotten to my destinations safely considering the rattling, hissing and clacking of this buses we were forced to travel. Shame, shame, shame on you for jeopardizing lives in the way that you do. I pray that it does not take an unfortunate accident/incident before you're forced legally to accept culpability for what should be average expectations for the fares you charge. Are you serious? | |
| Dontmatter Noonecaresatgreyhoundanyway | 8/24/10 |
| I have never rode greyhound in my life but I HAVE attempted to use Greyhound "express" shipping. This is my first and last experience with them. NO ONE and I do mean NO ONE ever answers a phone with this company. I have, as of right now, spent over 2 1/2 hours on the phone with so called customer service hold time. The number you are suppose to call is apparently answered by one single person who has attitude. In trying to confirm a drop off location? I was told "Well, if it's a letter why don't you just mail it??"" Either she's ignorant or I wasn't allowed enough caffeine this morning to deal with this kind of stupidity. The only reason to consider using greyhound package express is because they advertise cheap prices and I do mean dramatically cheaper prices on large packages. All I can say is you also apparently get what you pay for. I cannot get a straight answer out of anyone, attitude when I am not on hold forever and even corporate leaves you on hold forever. I attempted to call them twice with no luck. The receptionist who answers the number just keeps saying we have a high call volume...yeah? is anybody actually ANSWERING these calls causing the high volume? I do not see one positive experience here in this forum. You'd think someone at corporate would start paying attention. Even in this poor economy, even with cheap advertised prices, people would still appreciate bang for their buck...and I don't mean the sound of them slamming the phone down in frustration. If I can't get customer service for the simplest of questions? Where is the incentive to ever use your services...forget about riding on one of the snaggly, half broke down, smelly passenger buses. No way, no how. I will never use your services for anything. You stink too. | |
| djcesargomez@cox.net | 6/23/10 |
| I have been dialing the stupid phone all day trying to get information from Tucson to PhoeniX and back and NOBODY ANSWERS THE PHONE! THE WEB SITE IS NOT ANY HELP EITHER. WHO IS IN CHARGE OF GREYHOUND? DO THEY CARE? CESAR FROM TUCSON | |
| Anthony | 8/9/10 |
| i bought a ticket from delaware to NC a month in advance and for the next 14days tried to get it cancelled. i was told i couldnt get a refund for the ticket when i finally got a rep because the ticket was purchased in advance. so if i had bought a ticket that day i could return the ticket for a fee of $12 and got the rest of my monies......THATS DUMB!!! IF I BUY THE TICKET THAT DAY I AM MORE THEN LIKELY TO GET ON THE BUS THAT DAY!!.....trust me the day i see greyhound go out of business cant come soon enough....and old fashion for of transportation price hicking and then not giving the money back when given proper notice....no better then thieving banks asking for taxpayers money to lend them more money at outragous rates!!! STUPID SERVICES | |
| Bonnie Bromeyer | 8/17/10 |
| I took my first trip ever with Greyhound from MO to NC............NEVER AGAIN. I had over $800 worth of my belongings in my small bag. It has been over one month and I have not heard a thing. One of the most important things in my bag was my medication, which I was without for over a week while attending my daughter's wedding. I also had a $200 pearl necklace my daughter was to wear for her wedding. I was informed that it was MY responsibility to make sure MY bag was on the bus. Somewhere between Memphis, TN and Nashville, TN my bag magically disappeared. I am in agreement. I think Greyhound buslines has the poorest service of any company I have ever seen. I have managed to contact the smaller depots but none of the larger ones. I am planning on contacting the state's attorney in my town. I lost almost all of my summer clothes. I live on a fixed income and cannot afford to replace what I lost. Not to mention the absolutely lousy scheduling!!!! The bus started out late then got worse from there. I was not taken to my destination as they had changed the schedules during the night of my trip. My daughter had to travel over an hour to pick me up! Fredericktown, MO | |
| Hezekiah Whitfield | 8/11/10 |
| I took a trip from the Chicago down town terminal to Youngstown Ohio. I arrived two minutes prior to departure. I was carrying two small bags and one suitcase. I was told by the driver to place my suitcase next to the bus and to keep the other two with me as carry ons. I arrived in Youngstown, and my suitcase was not on board. I have been calling the Chicago terminal for two days now, and not once has my calls been answered. For two days, the phone has just rang. | |
| steve caldwell | 8/11/10 |
| My sister took a trip on on your bus. She sat next to a gentleman who was in the army who has been serving his country for the last two years. The bus driver decided to leave a few moments early. My sisted appealed to the bus driver to not leave yet as the soldier had not returned yet and all his belongings were on the bus. The bus driver left and the gentleman was left stranded. I am appalled to hear this is how your company treats service men and I can guarantee I will share this story with everyone I know. | |
| Semaj | 8/7/10 |
| I took a bus from Houston to Dallas yesterday. The bus driver got two tickets: No vehicle tags for Texas and a problem with the overhead lights. The air conditioner didn't work properly, the bus was never cool and people wondered why the little children in the rear kept crying. My allegeries were out of whack because of the poor ventilation. Beside all of this the bus driver was rude. When we got to Buffalo, Texas, driver pulled off and was leaving passengers, one was a lady with a baby in arms and 2 toddlers. The passengers complainted so he pulled back into the parking lot to pick up the lady with her children. Some people say Greyhound leaves passenger who aren't on the bus when the drive gets ready to leave. If all of the passengers are inside of a store at rest area and the service is slow, leaving passengers isn't probable cause to leave them. The issue rests with the store attendants and the driver should be aware of that. If the passenger wonders away from the location where the bus stopped, it would make more since eventho, it is no excuse to leave a person at a rest stop. They said leave the driving to them NOT "COMMON SENSE TO THEM".... Some of the drivers need PR training or just plain RESPECT FOR OTHERS!!!!! | |
| Sharon Faloon- Dreamscape_04572@yahoo.com | 6/28/10 |
| NEVER again will my husband trust Greyhound Bus Lines! He recently came back from Dubuque, IA to Augusta Me. While they had stopped in Chicago, IL to switch drivers, they had everyone get off the bus. That was fine. But, due to the fact that there were so many people making this trip, they decided to split the passengers onto 2 buses. My husband was informed that he would be getting on the same bus he had just been taken off. Little did he know that his luggage was put on the OTHER bus!!! He never knew it till they reached New York!!! He was told that his luggage would follow him to Augusta, Me. Which, here we are almost a week later and it STILL ISNT ACCOUNTED FOR!!!! We went to file a claim and was told it could take 60 DAYS!! WTF!!! So now, EVERY stitch of clothes he owns is somewhere between Chicago, IL and Augusta, Me!! It's up to us to call Augusta every day to see if it shows up. PISS POOR CUSTOMER SERVICE!!!!!!!!!!!!!!!! | |
| Frank Keichline | 6/30/10 |
| Bought a ticket for one of our truck drivers--Texarkana to Paducah--Bad weather caused cancellation by Greyhound 3 days in a row(even though one of my trucks was able to pick him up on the way through Texarkana on the 3rd. day--roads clear, no problem). Asked Greyhound for a refund & was told 'no way'. But they did give me a travel voucher-which I plan to use when they serve sno-cones in Hell. Told Mr. Maestre, Customer Assistance Group, that I'd given them cash & that's what I wanted back. Mr. Maestre-Bate said 'No can do'.So, as I promised him, I want to be sure he gets full credit for the small claims suit I'm filing tomorrow--Corporate will probably give him a Gold Star. If I ran my business in such a shoddy manner, with no customer empathy, I would volunteer to be horse whipped. What a bunch of 'large flexible containers of vaginal cleanser'. | |
| Jean Topete | 7/2/10 |
| Today is July 3, 2010. My husband left for Athens Alabama from Modesto, California on June 25th - arriving June 28th. No luggage. Lost. One piece with medical records and other important documents with every stitch of clothes he owned. I have e-mailed numerous times with every bit of specific information - the route that was traveled, the description of the luggage, the name on the handle of the luggage of where it was going, the ticket number, the departure of the luggage and the supposedly expected destination of arrival. WHAT A JOKE. I HAVE BEEN TOLD THEY HAVE 90 DAYS - 90 DAYS TO INFORM ME THE LUGGAGE IS NOWHERE TO BE FOUND. FUNNY THING HERE. WHERE DOES ALL THESE PIECES OF LOST LUGGAGE AND THEIR CONTENTS WIND UP AT - THE THOUSANDS OF DOLLARS THAT IS CARRIED IN THESE PIECES OF LUGGAGE; WHO GETS TO PROFIT FROM THE PROPERTIES INSIDE THESE PIECES OF LUGGAGE; GREYHOUND WON'T TELL YOU. THIS IS SO UNACCEPTABLE AND SO NEEDING THE AUTHORITIES TO FIND THE PROPERTY OF THE HUNDREDS OF PEOPLE WHO HAVE BEEN TOLD THEIR LUGGAGE IS GONE. TO WHERE - TO WHERE? | |
| edie bank | 7/12/10 |
| ON JULY 4TH I TOOK A TRIP TO LOS VAGAS WOW WHAT A MESS THE BUSS OVER HEATED WE HD TO WAIT 3HR 45 MIN FOR A NOTHER BUS IN 103 HEAT NO WATER NO AIR WE WHERE 4 HRS LATE I MISSED THE REASON WHY I HAD TO GO HAD TO GET HOTEL LEFT IN VAGAS FOR 3 DAYS AND CUSTOMER SEVICE WAS TERRIBLE THE WHERE RUDE AND NONE CARING NEVER AGAIN AND I HAVE ROAD GREYHOUND FOR OVER 19 YEARS NEVER AGAIN | |
| B Raulerson | 7/12/10 |
| my daughter bought 3 tickets so she could take her step children to their mother in Pa,the tickets were gotten in advance (like 2mo) no one told them until 5 days before they were to leave that the state of Pa had taken the mothers rights away and she can not see the children. It was court ordered that the children had to go from Fl to Pa twice a year for three weeks now they don't have to go but the grayhound out of Lake City say that they will not give her a refund. That is not right she was not just going on a vacation she an my son-in-law had a court order that told them what they had to do now they have just lost over $500 dollars. How many people do you know in this day and time that can just toss that much money out the window send them by my house I can use the money | |
| Gerald Hardy | 7/19/10 |
| I am a totally disable Veteran and I am unable to lift over 15 lbs and walk over a 100 feet. In Mobile, AL. my baggage had the Special Handling tag on them so that I would not have to worry about my bags until I reached my destination 95th Street in Chicago. I never reached 95th Street nor did my bags, we ended up in downtown Chicago where I was forced to carry my own luggage in excess of 200 feet with no help from anyone associated with Greyhound. I spoke with a CSR it was liking speaking to my 6 month old grandchild, in fact I know he has more sense then the people Greyhound employs. | |
| C. Brezzell | 7/19/10 |
| I took a relative to the Detroit terminal this evening. She was returning to Ohio following a brief vacation. While awaiting her departure, I visited the ladies' room. It was one of the most appalling situation I ever encountered. The bathroom was filthy and the urine odor was overwhelming. As you enter the area, there was a bucket and mop at the entrance. The condition of that restroom was evident that no mop or bucket is being used in that area. If this problem cannot be addressed by the corporate office, I will contact the Wayne County Health Department and the Michigan Department of Health. Something must be done to clean that place up and eliminate the horrible odor and filthy conditions. | |
| Write A Review For Greyhound Bus Lines Corporate Headquarters Note: This is not to be used to contact Greyhound Bus Lines Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Greyhound Bus Lines. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
Other Headquarters
The Ritz Carlton Hotel Company Corporate Office
The Sherwin-Williams Company Corporate Office
General Motors Corporate Office
Kaiser Permanente Corporate Office
Continental Airlines Corporate Office
Group Health Corporate Office
Cricket Communications Corporate Office
ABC Supply Corporate Office
Sbarro Corporate Office
Whole Foods Market Corporate Office
Payless Shoes Corporate Office
MLB Corporate Office
Delta Airlines Corporate Office
Hulu Corporate Office
Cabela's Corporate Office
W W Grainger Corporate Office
Golden Corral Corporate Office
Geico Corporate Office
USAA Corporate Office
Skechers U S A , Inc Corporate Office
Ticketmaster Corporate Office
Chicago White Sox Corporate Office
MetroPCS Corporate Office
Jiffy Lube Corporate Office
Meritage Homes Corporate Office
more