Guess Corporate Office | Headquarters Contact Phone Number & Address

Joy	1/13/12
I bought a pretty pricy Guess bracelet. After about 5 days it started tarnishing. I can't believe it. I called the corporate offices and they were no help. horrible customer service. I will never buy Guess again.

Tasha

12/30/11

Overall when I started working for this company it was a great environment, but then once new management came in, rules rules rules that didn't even pertain to running the business properly. I wasn't allowed to hang out with associates outside of work and drink, I wasn't allowed to talk about things that bothered me, and the company completely ran itself based on he said, she said BS. out of my 3 and a half years working there I saw 3 perfectly good managers get fired, or quit because of the corporate office telling them they either didn't like them, or suspected them of suspicious behavior. The staff is very unprofessional and make very lude comments. If someone calls the "hotline" on you for something you didn't even say or do consider yourself fired. Their is no freedom of speech. If someone doesn't like you, they can easily make something up and call the hotline and get your fired, it is as simple and easy as that. I would never purchase, walk by, or work for this company ever again in my life. Horrid.

Haroon

11/12/11

I bought a Guess leather jacket couple of years ago from Macys. It has started to crumble, from the shoulders. I contacted Guess, they told me that 3rd party products if i bought the product from a 3rd party, i should return it to them. This is pretty absurd, its a GUESS product, totally substandard and now they want me to go back to Macys. Macys return policy is 30-180 days! So i am stuck. I bought a Macbook pro (apple) from amazon. 2 years down the line, my battery gave me problems, i had no apple care, went to Apple store, they ran diagnostics and changed it for me FREE of cost! No questions asked. I asked Apple that i did not buy it from Apple store, they told me since its their product sold by Amazon, we take the blame and give the best possible service, now that makes you a loyal customer and gives you satisfaction that if you buy a product and if its substandard, you can return it irrespective of the place where you bought it

Conact me my email is haaroonn@hotmail.com.
If not you lost a customer!

Myk	11/11/11
Everyone has so many bad things to say about this company. I don't know why! Every few months I always make a trip to the Guess in Lower Manhattan and everyone there is so nice! When I walk in I am always greeted by employees and they always tell me any special deals for that day. And not only that but they ask me how my day was, they make it so comfortable and fun and welcoming.

11/5/11

I CURRENTLY work at a Guess store in Toronto, ON. I applied for a full-time position and have gotten LESS that 6 hours of work in the 3 weeks that I've worked there. I'm "On-Call" 5 days a week!!
During my last shift, which was 3 hours, I heard the manager asking her friend over the headset if she wanted to go drinking later and if she wanted to take OVERTIME this week. How is there room for overtime whem I'm getting no shifts!!??.
Other issue, besides the amount of working hours:
1. LACK of TRAINING for new employees (I had litterally 5 minutes of training for the cash system)
2. UNPROFESSIONAL STAFF
3. UNPROFESSIONAL STAFF
4. UNPROFESSIONAL & RUDE STAFF
5. UNPROFESSIONAL STAFF

anynomous

11/8/11

I just wanted to say that Guess does have the worst picks when it comes to employees today I walked to the Guess By Marciano store at Americana in GLendale and both the manager and the associate were so rude they didnt greet when I walked in they ignored me while i was in the store and gave me dirty looks I shop at Marciano before but this is my second bad encounter at the same store the girls are rude and they ignore me like im at a private club that i dont belong to and I will NEVER set foot at that store and my friends wont either cause i told them about my bad customer service experiance.

Brooke	10/16/11
I actually just quit my job working for Guess yesterday. I have had plenty of experience in retail and I have to say, WORST JOB EVER! The store manager was the worst excuse of a manager I have ever dealt with. It is quite clear that there is a lack of education and class. Honestly, I will never purchase from another Guess store after the way I have been treated working with this company.

Gio

8/19/11

I purchased 3 Guess purses and a wallet at a store in France while I was on vacation. Little did I know that the quality of Guess purses and wallets was so poor. All the silver on the purses is tarnished. I do not have a receipt and have no way of going back to France to try and exchange my purses. I agree with the other post about Coach being a much better product and they guarantee their items. I have read that Guess does also but they do not make it easy to figure it out. I WILL NEVER purchase anything from Guess again. It is very poor quality. At over 100 eruo a purse it was such a waste of money.

Mariela

8/25/11

My sister and I were in your Lake Elsinore outlet store looking to buy outfits for that night. I been there many times befor since its the only nice store in lake elsinore. This visit become very unpleasant when MAYRA one of the girls that works there approached us to asked if we needed any help
with the jewelry since i was looking to buy some earrings. I told her no thank you and smile at her. Mayra moved a bit away from us but stared at us the whole time like i was going to steal the earrings.at 1st it was funny to my sister and I since this has never happened to us befor. But after she wouldn't stop it become very uncomfortable. I decided to get some gold hoop earrings and my sister got a long necklaces. With MAYRA still being around we decided to ignore her since we still wanted to buy some shoes, pants, and a blouse. That was not possible As I was
choosing a really cute tank top MAYRA comes and tells me RUDELY ( not asking ) that she was going to hold my earrings at the front i could not belive it i gave them to her. What happened next was not ok in any way . Mayra RIPPED my sisters necklaces out of her hands i just couldn't belive it. After this happened we had enough. We went up to the casher paid for our the jewelry and my tank top. We asked for the maneger but she was off. I just couldn't belive this happened my family and i go there all the time to shop and we had never had this happened. I wish MAYRA had better customer services that way we could of finish our shopping at guess outlet store in Lake Elsinore CA .

Stephanie Shackleford

7/26/11

I love Guess, the shirts and tees I love. I have a Guess watch, but I bought a necklace, a chain type necklace with a lock and key, and it turned into junk in two wks, and starting turning after one. It really looked nice and sturdy and thats why I bought it, but I dont think a Guess necklace should be turning like that, and their is no way I would trick ppl like that! How do you feel right about that? Or do you, maybe it was just that one but if not, it should of had a sticker that said, purchase at own risk, will only shine for 1 week, and you know im right. Im a loyal customer and would love to continue to be, but I think I should atleast get another necklace or my money. And if you give me a necklace, I will only wear it ocassionally cause I really liked it and im so dissapointed. At this time in my life, I dont get alot, so it would be nice if someone would atleast respond to me!! P.O.Box 4033, Archdale, NC 27263 or my email www.lilpitshack@yahoo.com My name is Stephanie, and Im gonna continue to reach out here and there and if I dont get no kind of response!! I have alot off fb friends, several thousand! Twitter too..so im not gonna go that route yet, but I want to hear from someone within 2wks. Im sure you will save alot of money by just replacing the silver chain necklace. It had a lock and key, and the lock said Guess, and it was sort of thick and connected with a bar! thank you so much for you time!

Cynthia

6/25/11

Me & my daughter went to the Guess Store in Conroe Texas to shop & as we enter the store the two employes that was working did not greet us they were to busy in there on conversation as we walk threw the store they never said any thing to us if we need help or were we looking for anything & as we were leaving they did not analogy us again. So even though we seen items that we would have liked to purchase we didn't & we do not recommend anyone to shop at this location

anonymous

5/6/11

Guess Inc is a ridiculously unprofessional company. Store managers as well as District Managers are in no way professional or smart, they are lazy, they give you the run around when there is an issue. They will find a way to get rid of you whenever they want for whatever they want. Store managers and District managers are friends therefore everything complaint that goes to the District manager goes right back to the store manager and you are officially on the shit list and eventually be off the schedule. You are given crappy hours along with crappy pay and exoected to work like a slave...and I mean SLAVE. If any one from corporate reads this, once a class action law suit comes in for you guys, EVERYONE will participate and make a pretty good dent in the company's bank account. Corporate needs to stop looking at numbers and really acknowledge whether your employess are get treated with respect or not. I have been in the retail industry for 11 years, this by far is one of the worst companies to work for. On top of that there quality sucks, while working there, we would get about four bins of damages in just one month...for a company like Guess have they heard of quality control...oh wait there stuff all comes from China...maybe that's why.

Nette

5/2/11

I honestly love what they have sell. Their items are so cute and better quality than some places. However, I have been problems recently when I shop in stores. They keep overcharging me when I make a return. Although, I admit that I am overcharged a few dollars. But the first time it happened I was overcharged almost 20 dollars. Also, just recently I noticed that they overcharge me on my sales tax online. This has been starting to make me question whether or not i want to shop here at all. It is a shame because I really like the products that they sell.

Gala Dale

3/17/11

VERY dissapointed at recruitment in Guess. this woman GAYLE TARRY was very poor at selling the position I applied for as an HR Employee Relations Assistant. She called me and said I submitted my resume months back and that they still needed someone to fill in the role. She told me vaguely what the job entailed, but not enough information for me to understand what it was about. I requested her to send me the job ad or a job description so i could understand the tasks/duties- she said they didn't have one!! YEAH RIGHT! then how did Guess market that position and how did people apply? LAZY RECRUITER. the worst part is- she didn't even read my resume correctly, and she said 'you only graduated 2 years ago which is why you would be entry level' yeah-- did you read my resume? it says i've been working for 6 years whilst i was in school. god. how did Guess hire someone like that???? embarassing.

Chris

3/8/11

I purchased a purse from your outlet mall in Gresham oregon i somehow misplaced my receipt it had only been two days since i purchased the item. I called because i did not like the opening of the top of the purse so i just wanted to return it. The sales clerk told me that i could only get a in store credit i feel this is not very good customer service for any other department store would refund with no problem. I have purchased alot of items at this location although i will not purchase anything from Guess anymore due to your horrible policy.. Remember the customer is the one who keeps you in business.. :(

Chris	3/8/11
I purchased a purse from your outlet mall in Gresham oregon i somehow misplaced my receipt it had only been two days since i purchased t

dina nassief

2/22/11

currently live in kuwait for 6 months, guess bags & clothes are my favourite , i always buy from guess stores back in my home town Egypt, i bought 6 guess bags since i came here in Kuwait but unfortunatly 2 of them had the leather peeled ,the last one i bought from the furious collection taupe colour on the 7 th of january from your guess store in the avenues mall_al rai _kuwait was badly peeled on the back,i went to the store to demand an explanation for this damage,they told me with no receipt they can't do anything to me & the general manager was so rude to me,i went to the store at 3 pm and the sales guy told me to wait for the manager till 7 pm ! after waiting all these 4 hours i went to the store again & they told him that i want to talk to him he kept me waiting more than 10 minutes while he was cleaning the shelves !!!! ,he even walked away while i was talking to him and told me go file a complaint and he was yelling and waving at me !!..... their return policy during the sale is exchange 3 days only after purchase that's why i don't have the receipt !!! please i need a reply from your side to know what are my rights because i thought that Guess bags are made from a high quality of leather & can't b damaged this easily and that Guess policy is to respect their customers . i don't think i can go back to any of guess stores again in kuwait !....the franchise company is Blue & Navy i got their numbers but they don't answer !!! .i filed a compalint at the mall itself and the customer service agent told me that this isn't the first time they get the same complaint about the same guess manager store . the mall manager called back assuring that they will deliver the complaint to the company itself but i didn't get any reply back.......

i received a tracking number for this complaint <<#73388-703953#>>

Galina	2/16/11
Hello Dear Guess! I bought an expensive wallet, and it looked good for a couple month only then top of the leather started to peeling awfull, even though I took a good care of it. I would like to have someone contact me and if it is possible send back to you this wallet and receive better quality one... Thanks, My e-mail: galinaspiryakowa@yahoo.com 1-203-209-0466

1/18/11

I work for GUESS in the Valley. Honestly it is the worst job ever. The Manager is a total moron and is unprofessional. SHe hires off looks instead of experience. She even tells people that they will be receiving a raise but never does it. I Know of a girl that never got her raise , EVEN AFTER 4 MONTHS!! That store is ridicules. The Store manager needs to be taught how to properly run a store. According to the company no family members are allowed to work together. IN this store there are sisters and cousins working together. The store manager even had her family member working there and told her entire staff to never say anything. The whole physical appearance GUESS tries to portray is " The Guess Look". I understand you have to dress up for this job but is it seriously necessary for girls to wear heels their ENTIRE shift? The female employees get in trouble if they don't have their heels. In addition you not only get stuff said to you if you don't dress the part but even the manager says " You Need to look like a SLUT" . i believe that is never right for a manager to say. I do hope that the corporate offices realize how they are totally ruining their business by having these stupid immature managers work there.

Jennifer

1/16/11

Guess really has bad management. The managers are young immature women who seem to think they are high above everyone else. One store I have visited a few times in the past year is Guess at Flat Irons Mall in Colorado. I've bought a few gift items there and never anything for me since I really don't think they deserve my business. Twice I shopped at that store and one manager I think the associate who rang me up said her name was Valarie Crisologo. She was so awful. I would never have thought she was a manager of the store. She was the first to see me walk into the store and could not even greet me and ask if I needed help. Instead I had to approach her to get her attention to ask if they had anymore sizes for an item I was looking at. She acted as if she was so busy but really she was just walking back and forth through the store. All she did was tell me oh well what you see on floor is all we got. Anyway she was awful. I hope she gets fired because she does not know how to provide customer service which is a big deal when you are a manager. I guess that explains why all the other workers are so snotty and stuck up because they are trained by her! But I've heard the store has closed it's doors. I hope they got rid of that bad apple. What a poor representative of Guess.

Lendon

12/27/10

I got hired at Guess for a seasonal position, and when I got hired for something that wasn't an issue when I was hired, yet I got fired for something illegal something I can actually sue the fcking company for. The mangers are all rude they curse and yell on the headsets all day long. The manager who did my interview pretty much said "DAMN" after each and every sentence she even managed to get a few "shits" in their SO UNPROFESSIONAL. I have never worked for a company that had no morals or concept before. I use to be a faithful guess shopper buying their purses, cloths, and watches; however, after experinces this I rather not spent my money on morons like this. That company is crap COACH has wayyyyyyyy better purses and customers service. I make sure to spread the word to my close friends and family, and my friend range is pretty wild and wealthy. Secondly, I know someone who got fire for religious reasons and corporate did ZIP SQUAT....I actually hope that person sue because I know numerous employees and customers who will back her up 100%. It's time guess sorry immature staff and corporate get a taste of their lick.

Lauren

12/27/10

Guess manager and staff are the worst. I refuse to buy anything Guess because the customer service is as horrible as the cloths spread all over the floors. Mangers are usually young with tattoos exposed, which is beyond unprofessional. When you hire unprofessional high school drop outs you get bad ratings because not everyone have common sense to act descent. I visited the Orlando, FL prime outlet store, and there was this hispanic women set as greeter dancing out of control....I was thinking to myself "what is this mess"??? Guess is indeed a big company, but Prama is my beloved brand although it's expensive I rather stick to the best.

Lady H

12/23/10

I don't think the managers of a certain store in Chicagoland communicate among themselves. They certainly do not communicate with the employees. They cut hours and do not notify the employees until the associate arrives to work the shift that no longer exists. These employees have already spent time and money on the trains, just to be told that they can go home. This is ridiculous and rude. Often the schedule changes MID-WEEK, again wihtout notification!

I hope that a general manager orother higher-up will take a look at these issues.I'm not sure how this store accomplishes anything with they way it is run.

lauren brown

12/20/10

do not order with these people they are a big joke put in an order on the 19th of december i qualified for free shipping and they put it for 5-7 days which i would not recieve before xmas and when i called to fix it they told me to cancel my order and reorder everything i said no.so i called back thinking it was the wharehouse they told me my order was cancelled this is thier customer service i will never give them a dollar of my money again.........lauren

Nancy

12/11/10

Eaton Center, Toronto ON Canada
Poor service and unprofessional employees. I went to shop at that store for their Guess handbags. The employees are very rude and serve only customers that are "stuck ups" like them. Even their distric manager: Jackie is unprofessional. She doesn't care about customers and doesn't take seriously complaints. I don't understand how Guess corporation employs people like this, especially a district manager??? I was unsatistified with their service, that I asked to have a full refund. She replied: the policy is only a credit in the store. Hell no, I wasn't going to come back and face these rude employees. She also said that she was going to "risk her so called job" for this if she would do this favor for me! Also, as per Jackie, there is no president's office / headquater neither as every complaint would come back to her! I will never ever go shop to Guess stores again because of their poor, lack of professionalisme and judgments agains customers!

11/25/10

Shopped at the Barrie store in Ontario Canada. One of the managers that work there is a pathetic power tripping loser. Please you only work there you don't own the store. I had a return to make and because they did not have the current item on there floor, since it was a new item that there store had not yet unpacked from there boxes , she refused to return it. I was told I could exchange it, I explained that I would like to return it and that I had my receipt. She then went on to say she had nothing to scan, what do you mean I thought. Ummm how about the tag. I was then informed that if I was going to have a bad attitude that she was not going to help me or be nice. Great wonderful service. I have spent thousands and thousands of dollars over the years at Guess and this pathetic rude person was disgusting.what is guess going to do about this....... My thought is Nothing. People are going to spend there money somewhere else , trust me teach your staff some basic customer service.

Lisa	11/25/10
Shopped at Guess at Georgian Mall in Barrie Ont. Canada Wow really rude staff . No one even says hello until they see you walking around with items in your hand. Really unprofessional staff. Will never shop there again. Teach your staff and managers how to be curtious to customers, rude rude staff.

Rosalva R

11/15/10

I hava been a loyal costumer till today, I had the worst experience with the manager who feels that she owns the store. I bought a pair of black shoes and three days later I decided that it wasn't really my style then, I went to return them and get my credit back to my account . The manager told me that it was a sale item and it was final sale, BUT WHEN I BOUGHT THE SHOES I WASN'T INFORM THAT WAS A FINAL SALE, since I have been costumer for a long time and never return anything I was not aware of it. All I want to have is credit back to my account, you guys are losing a costumer for life, I will never buy anything from any GUESS store, and I will inform all my friends as well, so that way they don't have the same experience that I had. STORE IN RANCHO CUCAMONGA, STORE MANAGER IS (ERICA HERNANDEZ) The worst manager that I ever met. Horribly services (PLEASE EDUCATE BETTER THE MANAGERS AND EMPLOYEES IF YOU GUYS REALLY WANT TO KEEP YOUR COSTUMERS. I hope the CEO reads this if not I want to make sure he gets this letter. I am going to write one and mail it to him certify as well, because it is not how much my shoes were but, just that fact how she handle this situation. I work for NORDSTROM FOR almost 10 Years, and let me tell you that I handle many situations but I made Costumers very happy. ( WHY!! BECAUSE THE SERVICE THAT I PROVIDED TO THEM).

chad

11/1/10

I live in fort myers fl,I was in a guess store about an hour before they closed,I had about 250 dollars in clothes and as my girl friend and I are standing by the cashier wich was the Manager,as my girl friend was about to go try on the clothes,the Manager is ringing someone up and also gets on her head set and says out loud we have a little while before we close and we might get slammed now or later but let's MILK EVERYONE FOR EVERYTHING THEY GOT!...I heard that and said we are out of here,I talked to the asst manager and told her that I heard that and all she said was ummmm...so I called corporate about 2 weeks ago and no call back yet...is this how this company operates ...if I don't hear something soon I will go to the news and explain this is how the company is..and just don't care about there customers ..and if that don't work..im going to the better business bureau!

Joe

10/25/10

I bought a belt at an Guess outlet in Stroudsburg PA. The belt started to fall apart in a matter of weeks. I called customer service and was told I would receive a call back in a day or so, 2 weeks later, no call. I again called customer service and they gave me the district managers phone number. I feel they should of taken care of this, I shouldn't have to hunt down the manager. Very poor service.

Jacques

10/12/10

I was at the Guess Store in Baton Rouge, LA with a pair of jeans that had become defective due to the button popping off while I was wearing them. I'm by no way a large gutted individual that puts too much strain on my jeans, so I went into the store to see what they could do to help me out. Even though I bought the jeans months before, the manager (Rachel) went to the back and got an identical pair for replacement. I was very satisfied with the customer experience that I did some additional shopping and bought a button-up shirt. I will continue to be a loyal Guess customer.

Earl

9/2/10

The managers are there for a power trip!
So like kids in high school atmosphere! They don"t even know how to schedule their employees the right way.
In reality, the benefits though good does not outweight what the associates and other lower management have to go through. It"s too bad that these untrained managers that get paid well don't do their job for what they are being paid to do.
We are all human and expect to be treated like everyone else. Stop your power trip, do what your job entails and we could all be productive employees!
It's probably too bad that corporate doesn't really take notice of this but it's more of a site for employees or customers to just vent.
They should use these as tools to better the stores management of their associates .
Money wasted on this kind of management with childish, unprofessional managers are totally ridiculous and a waste of company's money, profits and shares!

Mimi

8/27/10

I walked in the Guess store at Fashion Square Mall in Scottsdale, AZ and I thought I was in a disco, the music was extremely loud and annoying. This has happened several times, I am really annoyed with the lack of common sense the manager of the store and the employees display, and a lack of respect towards the customers who walk in.
I walked right out every single time, there is no way I would spend my money in that kind of environment, you had to shout if you wanted to ask a question.
In this kind of economy, one would think that they would be careful to actually make sure that the customers are treated with respect, but no, it doesn't seem that this principle applies to the Guess store employees.
I will never walk in that store again or buy anything from Guess, unless that loud, disco music is replaced with something else.

And I hope if anyone from the corporate office is reading this comment, actually does something about it, because you cannot afford to lose customers right and left.

Mrs. Underwood

8/28/10

Guess store in Hawaii (Waikiki)needs their managers to be educated in how they conduct themselves as managers who are loyal to their customers as well as their fellow associates. These managers don't seem to have the management skills to run a store properly! There seems to be some quite properly skilled managers but very few. Salespeople seem to come and go. As I shop in this store quite often the best one worked tonite and seemed to be the most professional manager there with a store wide sale going on and doing her best as what seemed to be the only manager on duty. As I live in the area as well as running my own boutique, I am quite surprised that a big name store as such does not provide more managers like the one on duty this evening, August 27th. Management skills should be a mandatory requirement that is conducive to its stores productivity! As I will continue to shop there, I do observe these things in order to have my own with well trained associates and managers that will keep up the business for my own boutique. With the econmy these days, I find improvement by observing my other competitors and how they do to successfully run my own to better my employees and the success of my business! Mahalo!

Ula Jebara

8/3/10

I went to your storer To shop in cross County Yonkers N I was kicked out by Helen the assistant manager. She said that I wasn't allowed to shop there because I am related to an associate, shahrazad Jebara. When I asked why, She said you're not my employee I don't have to talk to you and walked away. I wrote a statement and no action was taken I want action to be taken I have been a loyal guess customer for 3 and a 1/2 yrs. I am still a customer that manager Helen should not have kicked me out... I need someone to contact me asap Please. My name is Ula Jebara Phone # 914-879-5806