4151 E. 96th St. Indianapolis, IN 46240
(317)848-8710
Reviews For Hhgregg, Inc Corporate Office
Shirley P.  | 2/3/12 |
| Worst customer service I have ever experienced. Bought a fridge 2 years old stopped working, had service person arrive in old beat up Hyndayi car. Yes I felt real comfortable letting that person in my home. Took 7-10 days for part to come in when they returned with it it still didn't work. Made two other appointments (they called me ) made one for friday someone else called I made an appointment with them too, (why not) no one showed up for either appointment. I call the store to speak to appliance manager, he does not return my call. I am a resent widow and now I am dealing with these inconciderate people. HHGregg NEVER AGAIN | |
B Welch  | 1/31/12 |
| We purchased a TV from HHGregg in Aug 2010 no payment no inrest for 24 months. we paid it off 8 months later. We still have until August of 2012 to pay it off however GE Money is sending us statements telling us that we are late on our payments and they are turning us over to collections. THis is bull crap and I hate GE Money and will never do business with them again. My husband said that he will shit his pants before he walks back in HHGregg over the hastle that this has caused. He had A1 credit and this is going against his credit and he refuses to pay it because the contract said 2 years/24 months no payment no intrest. We had the cash when we went in the store to pay for the tv and they convinced us to put it on the HHGregg charge card. I have called HHGregg and GE Money trying to resolve this issue and the store tries to help and they cannot get it through to the foreigners that work in GE Money to understand that we do not owe them anything. So heads up do not charge on a HHGregg charge card. I still wish that they could and would resolve my issue | |
| Kim C. | 1/28/12 |
| I have to agree with the other reviews. Hhgregg hires people in their stores for "customer service" that have no idea what the means. I purchased a very expensive stove from the Dover, De store with an issue involving the delivery. After being transferred and disconnected three times, I finally spoke with a very rude customer service girl who hung up on me, not once, but three times! I called the corporate office the next day and did speak with a regional manager who is giving me a credit for my troubles and promised to speak with this totally unprofessional person and take the appropriate actions with her. My concern now, especially after reading all of the other reviews, is that I am totally on my own with any further problems I may have with my new purchase. Don't buy from Hhgregg is the best advice I can give. | |
| TIFFANY SMITH | 1/28/12 |
| MY HUSBAND WENT AND BOUGHT A 60" TV 1700.00 AND WHEN WE GOT HOME AND OPENED THE BOX THE TV HAD FINGER PRINTS ALL OVER THE BOOKS AND REMOTE WERE IN A BAGGIE AND WHEN WE WE THEN SALL IT WAS NOT THE TV WE HAD BOUGHT THAT WAS ON THE OUTSIDE OF THE BOX BUT A DIFFERENT ONE AND HAD A BIG RED LINE DOWN THE MIDDLE OF IT THIS TV WAS BROKE THEY SAID WE WOULD GET A 50.00 CREDIT.THE TV IS GOING BACK IN THE MORNING AND I WILL NEVER BUY ANYTHING FROM THIS STORE AGAIN. | |
dark rift  | 1/24/12 |
| All you folks ..be advised..not every fault or issue is the blame of the retailer. Most, if not all, manufacturers give you (free) a very limited warranty of one year-that's it, on your major appliance purchases against any major defects or assembly thereof-period. Ansd you better hope it is diagnosed as a major defect or you will be paying a call out and trip charge if it is not! Now it is the responsibility of the consumer if they have a problem to contact the manufacturer or the retailer who if they find out you purchase is less than one year-they will & have every right too - refer you to the maker of your product you bought. So your not getting the run-a-round, that's the protocol on the limited warranty -no one should buy an extended warranty- but buy performance maintenance plan (PSP -Gregg) or a Preventative Maintenance Agreements ( PMA_ Sears)or or Black Tie Agreements ( Best Buy) which covers much more than mfg's limited warranty's. | |
| H Flanigan Indiana | 1/17/12 |
| Very disappointed with customer service at HHGregg. My husband and I purchased a television from a store in Indiana. We were not happy with the quality of the picture. My 13 year old daughter even notice the poor quality of the picture. Let me tell you that my husband never returns items and this is probably one of the first returns. We had planned on purchasing a new television with the store but they refused to work with us the only offered to reduce the price $75 when they had a store add offering $100 off. They even stated there was nothing wrong with the picture of the tevelsion we purchased. After going round and round we finally asked for our money back. We paid approx 950 cash, they told us they would have to mail us a check. Customer Service is terrible and we will never buy from HHGregg again. | |
| Rick | 1/13/12 |
| I just have to say i will never in my life buy another product from hhgregg!!! why you may ask? because hhgregg dont stand behind there products that they sell, and this includes enhanced coverage warrantys that hhgregg sells you... and custermer servise is a joke!! all they do is give you a run around telling you to call this number then you call that number then they give you anther number to call its rediulous. The mangers at hhgregg dont even care to help you out in anyway shape or form after the sale of a product..... so people if you dont want pour service and a run around dont buy from hhgregg period. | |
| hahahaha you | 1/6/12 |
| i worked for hhgregg ...the company is FULL OF SHIT....VERY SEXIEST...RACIST....THERE GM CHRIS DRAKE IS ..BEYOUND RUDE...THEY DIRESPECT THERE EMPLOYEES...HE GOT IN ONE EMPLOYEES CAR AND TOOK HER FACE PLATE OFF HER RADIO BCUZ HE SAID IT WAS TO LOUD...WHAT KIND OF SHIT IS THAT...SHE DIDNT COMPLAIN BCUX SHE DIDNT WANNA DEAL WITH THE DRAMA...THEY ONLY LET WHITE PPL ADVANCE IN THERE COMPANY FUCK U HHGREGG AND EVERYTHING YOU STAND FOR.....I HOPE U GO OUT OF BUSINESS | |
| Tom Tubman | 1/4/12 |
| One star is about 10 too high. Bought gas range, delivered on 12/20/11. The oven has been having mini gas pops ruined turkey, with soot. By the way the installers shirts said Audio/Vis professionals. They took over 5 hrs to install, and two trips for parts. I would advise nobody ever to buy from these clowns. | |
| Todd D | 12/29/11 |
| Delivery sucks tore my yard up with big truck just to save a few foot step. Four people from Hh Gregg and third party called me to assure they would fix my yard where the driver made a bad decision. One gut sat in truck while driver was backing in rain. Unsafe and again tore my lawn up which was a eye sore for Christmas. No response in a week now | |
| Baker | 12/23/11 |
| This company has the worst customer service. I will never buy anything again from them. In less than a year my 3d television stopped working . Samsung agreed to refund my money after dealing with this issue for a month and taking two days off. I just new that dealing with Hhgregg would be the easy part. They said sorry it takes 3-5 business days to process your request. Nothing we can do and basically hung up on me. No tv to watch during Christmas and to top it off they will not pay the difference so I can get the same Tv . I am supposed to pay for what did not wormk in mthe first place. Samsung gets less than a star. And hhgreg was rude, curt, offered no solutions, and will never get my business again . In a day and age where money is hard to come by companies want to treat you so poorly. | |
| none of your freaking buiseness | 12/17/11 |
| they dont even rate poor after calling them to verify they had 5 laptops they didnt have and probably never did. i spent 3 hrs on city busses in a wheel chair to have to order and prepay for not even the laptops i wanted. then they tell me they will ship to the jtown store they call and tell me they are delivered to the outer loop now after being on hold for over 45 minutes and 17 times. they tell me i have to get on the buss for another 3 hrs there and another 3 hrs home I DONT FREAKING THINK SO these are being purchased for a school what ever happened to take care of the costumer i guess it dont matter after you pay your money. i guess the better buiseness bureal will like to look into this and investegate bait and switch. ILLEGAL buiseness practices | |
| Unsatisfied Customer | 12/15/11 |
| Hhgregg (Huntsville, AL) had this Sony TV on sale for $1,370 (reg price was $1,899) a whole week long during November. I went to the store and tried to buy it, but the sale man told me that they were out of stock (since they only kept 1 in the back). I asked them if I place an order now when it will be arrived. They told me that they don't know, it could take several weeks or months. I then talked to one of the managers (Brian) and asked if I can have a rain check because they have no idea how long the order will take. He said they don't give rain check, but told me to keep checking with them next week; if it would be here I can get it for that price since that TV is not a hot item. I kept calling to check about its availability. Finally last week (2 weeks after) I called and the sale man told me they had 2 available in stock, so I came to the store that same day intended to buy it. When I arrived, Brian wasn't there so I talked to another manager (John) and told him about the deal I had with Brian, he said that those 2 TVs were in stock but they were marked "sold", and told me to call back next week. Today (a week later) I called back, the sale man told me that they had several of them in the warehouse (not in the store), and if I order it today I will have it tomorrow. So again I drove to the store, but Brian and John weren't there. I talked to another manager (Kevin), whom I don't think is very knowledgeable about TV and didn't know what he was doing. He told me that TV is now over $2,300 and didn't want to honor me the price that was promised. Obviously, he didn't know what he was talking about when the regular price for that TV is $1,899 (not $2,300). The only reason I have called because they told me to check back with them and had promised me for the price that was on sale ($1,370) when I tried to buy it, but it was out of stock. This is so ridiculous. They don't keep their words and have wasted my time twice. I can understand if the customers have missed the sale, then if the price goes up they have to pay for the new price. But in this case the customer was at the store and wanted to buy the item when it was on sale, but they didn't have it in stock because they stock them very low (only 1 instead of several in the back). Plus they have no idea when the order will be arrived if it were ordered ("it could be several weeks or months"), and told the customer to keep checking back with them, making them believe that they can get it for the same sale price; then they should honor that sale price to the customer when the item is arrived, because it was not the customer fault that they don't have it in stock when the customer tried to buy it. They have wasted the customer time and effort. I don't think if I can trust this store and the way they operate their business. They don't seem to care about the customers very much. Think carefully before you buy anything from Hhgregg to save you time and aggravation. | |
| Dave | 12/12/11 |
| Would have put zero stars but they don't put it because one star makes it look like they are at least doing something. I went to the Miamisburg store on Sat at 8:00 pm Dec 10 to look for a TV for a gift. Walked into a store with 13 employees working ( I knew that because I had the time to count them becasue NOT 1 Damn one of them came to help me) and there were 3 what I will cal poetential customers in the store. After 20 minutes of wondering around in the store I went over and turned 5 TVS up very high to get their attention. When a guy came over and asked "sir is there something that you want"? I proceeded to tell him and he acted like it was an incomvience to offer. I asked him about the stacks of TV's in the middle of the asiles and the empty sale toppers on them and asked if there was going to be a big sale starting the next day on Sunday. His response is we don't know until in the morning. Bull shit. So onn the next being in the area I thought I would stop by and see. Again 7-8 customers in the store, tons of employees standing around talking. Stood in the TV department for 20 minutes watched 2 young kids standing there talking about their girlfriends and looking at us then turned around. So I headed out, on the way out I got the manager at the front desk and told him that he needed to hire some employees because he obiviously needed help and his response was sir have a nice day. So I went across the street to Best Buy and bought what I wanted there. I WOULD AVOID THIS STORE AT ALL COST. | |
| Shannon | 12/13/11 |
| Echoing some of the same issues as stated above. I order two digital cameras from the HHGregg website. Was to be notified when they arrived at the store. A couple of weeks went by and I hadn't received an email. I visited the website and dialed BOTH numbers to HHGregg listed and found that neither were valid. I then called the local store where I was to pick up the merchandise only to be transferred to a distribution center who could not figure out why I was transferred to them. They transferred me back to the local store. A manager said she would check on the order. I held for several minutes only to be disconnected. The next day, I went to the local store to check on my order. Of course, they were unaware of the order, but said they would have the items in three days, requiring yet another trip to the store. I reluctantly agreed, feeling that it would take longer to receive a credit for the items. The manager promised to call to confirm their arrival so that I would not waste another trip. The call never arrived, but thankfully, my cameras were there when I angrily returned to the store. I would also note that there were at least 10 sales people standing in a circle gossiping in the center of the store and roughly five people shopping when I visited. Do yourself a favor people -- buy somewhere else. This retail organization is headed for elimination. Don't get caught in their demise. | |
John  | 12/13/11 |
| After reading all of these bad experiences about Hhgregg, I feel very reluctant to buy anything from this store. The customers should not have to go through a lot of aggravation and head aches in dealing with the customer services (i.e., unavailable or not enough people to answer the phones, rude/inexperience employees, etc.) in order to get a quality product or service that they had paid for in the first place. Something else that I want to share with the customers is that Hhgregg only offers 15-day instead of the standard 30-day return policy that other businesses have. I think this is below the normal business practice. Hhgregg should better shape up and improve their business practices and customer services, or no one would want to do business with them. Customer satisfaction and honesty should be #1 priority in any business operation, especially at today economy. Without customers, you have no business at all. | |
| Lei Kendale | 12/14/11 |
| Me and my wife went to Hhgregg in Hanover, Maryland located near Arundel Mills mall yesterday. We were looking at getting 2 Kindle Fire, but after speaking with the Sales Associate we decided on the Archos 10.1" Multimedia Internet Tablet ($269.00). We decided to look the price up on the internet and Sears had the same tablets for $219.00. Of course, we asked if they price matched. The Associate said yes, but we need the model number. We called Sears and they gave us the model number. Hhgregg store Manager on shift decided that was not enough and that was a different tablet. Me and my wife left and bought the two products from Sears. The exact item for $50.00 less per item. My complaint is that if you say you can and will price match, do so! Otherwise, let the customers leave and do not waste their time. There is good and bad news in this scenario. We HATE going to the Hanover, MD store...YES, HATE!! They never honor the policies in Hhgregg. We will definitely let friend and family know, not to go that store. The good news is that we love the Annapolis, MD store. We have bought several items from that store and are happy with the items we purchased. We never have the same problem at that location. The unfortunate thing is that the Annapolis location is a good distance away. But that Hanover, MD location is HORRIFIC!!! My opinion because we have had nothing but awful experiences when going to that location. Thanks! | |
| Paulette Melillo | 12/11/11 |
| I ordered a freezer on line because it said free shipping when i was paying for the item 69.99 was added to the bill. Immediately I called the customer service and was told I had to download the rebate form and my money would be refunded in 6-8 weeks, so I completed the sale. When I downloaded the rebate form it said it was only good for sales of 499.00 or more. My sale was 220.00, so I called back and they said that was right. I said your ad says free shipping on everything,and she said that mine was being delivered not shipped and I said what is the difference. She really couldn't tell me. I asked to talk to a manager, after waiting 15 min. she came back and said she was busy on the phone, I said I would wait. needless to say after several excuses and an hour on and off hold I never spoke to any manager. Pam tried to offer me a 20.00gift certificate and I said no I wanted free shipping like they advertised. She said she couldn't do that. Finally after wasting my evening on the phone with these people I said just cancel the order. Again I was put on hold for sometime and when she came back she said it would not appear on my credit card. Two days later the credit card company calls to see if I authorized the charge. I turned it over to the fraud dept. I not only had copies I taped the conversation. | |
| Guy Alexander | 12/7/11 |
| On 9-01-2011 , we purchased a Whirlpool refrigerator that has had a leak from day one . A repair tech came out to check the unit, charged my 76 year old mother $78.00 took my original reciept and left . Now I still have a leaking refrigerator and no reciept and no proof of purchace other than my credit card statement from that day . And I was also told I would get a rebate check for 69.99 that never came within 30 days of my purchace as I was told . Very discouraged and disatisfied customer . I would love for a Manager to contact me concerning this whole ordeal . | |
| Ken S. | 12/6/11 |
| Zero Stars Ordered laptop online 11/26/11. Showed in stock for delivery, but to save delivery cost I could pick-up in store (all stores in my area showed in stock). Said I would receive email within 72 hrs notifying me to pick-up at store. 96 hours later I called customer service, and talked to Terrance. He said the their emails were messing up and that the laptop was ready for pick-up. I went to the store and of course no laptop. No apologies, no service, no concern that I had taken off work and driven 11 miles, and worst of all no responsibility taken. With all the excuses and assigning blame to the national customer service, I had to ask the manager, Brett, if the HHGregg I ordered from was the same HHGregg he worked for. It certainly didn't sound like it. He said they expected more in on 12/17 (meanwhile my credit card was charged on 11/28). How could I believe him? Back to national customer service- when I got home I spent the next three days trying to get through. I couldn't wait long enough. So I decided to send an email- no response. Sent a second email, still no response. (Side note: when I arrived at the store, an ederly man in front of me was there to pick-up the tv he was told would be there that day. Naturally it wasn't. I spoke to him and he said he was there on 11/26 and was told they had two in stock but couldn't find them. He paid for one and was told to come back in two days. When he did they were out of stock- but he could have a demo model.) How many hundred's of thousands of dollars is HHGregg holding without delivering the goods. Salespeople on commission mean lots of promises, but lack of follow through means out of business. | |
| Marianne B | 12/7/11 |
| I too went to HHGREGG to take advantage of their advertised BLACK FRIDAY SPECIALS. Washer Dryer I wanted was out of stock. Flip camcorder I wanted also out of stock. Cell Phone I wanted...you guessed it, also out of stock. First the manager said I could not buy it now at the sale price and get it when ever it came in. Afetr complaining, he agreed to let me but the Flip but told me he had no idea when it would come in or if it would be in by Christmas. I bought it anyhow. 2 weeks later I called and the sales associate told me it was in. I drove an hour and a half to find out he was wrong. It was not in. A week later after much run around, I finally got it. I bought a washer dryer. To keep it short (and the saga is still not resolved) here is what happen: Sales associate gave me incorrect measurements and unit did not fit laundry closet, so now I must pay to bump out frame so doors can close. He claims he didn't know that the unit no longer comes with dryer rack it was displayed with in sales room. Delivery men had to sit and read directions how to put it together. Dryer door was scratched squeezing through door. Dryer does not get warm. Washer rocks on spin. I have a repair scheduled for today, so we'll see if they can work this tragedy-of-errors out or not. | |
| Ronald Michelle Piere Spanraft | 12/8/11 |
| After Reading ALL these posts, the only conclusion that can be reached is: RUN don't walk to ANY competitor. USE a NON GE Money credit card so that ALL CHARGES can be protested within 6 months of transaction. I will never shop a hhgregg again! Ron M. Spannraft | |
| John M | 12/8/11 |
| I bought an entire Kitchen appliance set fridge, stove, dishwasher and microwave on 10/22/11. The fridge arrived with a big dent so they took it back and brought another one. This one arrive and the ice and water does not come out of the door After three attempts to repair it I call back to HH Gregg and said this item is a lemon. The Manager Todd at the Mt Juliet, TN store told me that since I did not buy the extended warranty ifrom them it was not there problem. The fridge is less then to months old and does not work I could not believe it. I have spent over $10K with them in the past but will never step foot in one of their stores again Todd is the worst manager ever | |
| Joanne Trimpe | 12/1/11 |
| We purchased an LG refrigidare on August of 2009. We did not purchase an extended warranty because I believe the product should last at least 8 to 10 years and not just less than two years and that is when post warranties expire. By December of 2010 we had it serviced because it actually came from the Manufacturer already damage in the freezer line and of course we did not know that. Your own technician has a written statement on this situation. The worst happened this past August. The water to the ice maker was not properly installed by your service department and damaged my wooden floors. I have sent documentation to both LG Company and your Customer Service in Indianapolis. It is very sad that no one is taking responsibility for this lemon of a appliance that we thought it was a good product backed by a responsible. Your company is at fault. First for a defective product and one that has totally ruined my floors. Will someone call me that will try to help. This person named Marcia has been not help and does not even return her call. She is either on the phone or away from her desk. I a ready to file a complain with the BBB and your company. Please call me with an answer 513-295-2510 I thank you for your time. Mrs. Joanne Trimpe | |
| JayCee | 12/1/11 |
| Went to hhgregg on Black Friday morning looking for a 40" Sony Internet TV that was on sale, good deal it was! The sales person informed us that unfortunately, they were sold out of that model in-store, but he could order it online for us and we could come pick it up from the store on Monday and they'll call us to inform us to pick it up. Sounded like a simple thing, so we paid for it. Monday evening, I called the store, after a lot of run around and approx 15 mins wait, I was informed that our TV hadn't arrived on the truck, and that the next delivery truck was coming on Wednesday. Wednesday evening I called again...same story! Except that this time I was told that this item is out of stock and it may take 1-2 weeks for it to come to the "Warehouse" (that's NOT at the store, mind you). I tried calling the main customer service and finally the regional warehouse to get a better picture of when my TV model would be available and guess what?? She transferred me back to the store I bought it from stating that since you bought your item at the store, it's the store's issue! How stupid is taht!!? Very frustrated and the WORST customer service experience I've ever had. The sales/managers at the hhGregg stores are equally stupid and uncompetent and really don't know what they're doing, literally!! You can see it the very minute you walk in the store. I say all of you file your complaints with Better Business Beureau (BBB). I know, I'm gonna do it! | |
| richard matias | 11/29/11 |
| I am very disappointed with HHGregg. I purchased an ASUS laptop at a great price the Wednesday before black friday and I was promised I would have my laptop on Sunday. I went to pick it up on Monday and I was told that this laptop was on backorder and there was no way to know when or if they would even get it. I missed out on a lot of Black friday deals because I was 100% sure I was getting my laptop. I even financed it for 24 months no interest, but they told me that I could just get a credit if I wanted or look for something else. When I got home I went online and that same laptop I would have been able to buy and get it shipped home but for more money since all the deals are gone already. I think that HHGregg, since the mistake was on their part, that I should be able to get my laptop shipped to my home for the $499 + the 24 months interest free. I am a very disappointed shopper with HHGregg. | |
| mac daddy | 11/29/11 |
| jacob!!!!!!!!!! you are perfect example of how pathetic hh gregg employees are. everyone of these posts on here are important to people and it was their experience with your company. so accept it and stop your whining about customer issues on the internet. this is here for a reason and it shows how awful this company is. every comment is NEGATIVE! get a clue jacob!! if you loved hh gregg so much why did you run to their competitor best buy for a job? must not have been too good huh. quit yo lying kid!!!!!!!!! | |
| Tom LaPaglia | 11/29/11 |
| Well after reading all these complaints this does not surprise me. Some of the same things just happened to me.We have always had a great experience with HHGREGS from Delaware and East side of PA. Now we have moved to Lancaster PA and the experienced crashed. We have had 3 bad experiences recently. It started with buying new washer/dryer and ended up with trying to purchase a laptop and GPS on black friday. We have the receipts for both and were told they would call us on Sunday 11/27/11 and that they would be in for pickup. Needless to say no call so we called them and they said they would be in on Tuesday. We spoke to 2 different sales people and they would check on these items and calls us back in 10 mins. 1 Hr and 1/2 later no phone call so we called once again. They still gave us the run around and findly they confused that they would not be getting these items in. So we asked to speak to the store manager and she said the same thing. She also told us we need to drive to either Mechanisburg or Harrisburg and would knock off $35 which is not worth it considering we need to drive over an hr to either place. So we ask if the display was able to be purchase and she said yes. We consider it since its been out for all peoples to being playing with and touching. So we offered what we thought would be a fare deal of 25% off and she flat out said NO. So as it is now I will go make my purchases somewhere else and HHGREG has lost all of our business and I will let all my friends no of this as well as my Union.Which has also messed up our Black Friday sales since we still don't have the laptop or GPS and the Black Friday sales have ended.This is a disappointing experience. | |
| Jacob | 11/28/11 |
| As a previous employee for the company, I will be the first to say that there are a few obvious and unfortunate missteps this company has made over my employment. However, I was also previously employed by Best Buy and am still trying to figure out where this magical store that offers superior and comprehensive customer service is located. I dealt with far more customer service problems and heard so much more bs from "management" at Best Buy than ever at HHGregg. If your item doesn't work, if you were within or close to being within our return policy we almost always took care of you. At Best Buy I had to turn a few customers away even within the return policy. As far as credit, that's run through GE Money, not HHGregg. Best Buys financial backers have more issues with delinquency because they give credit too easily. As far as price, we have to make money somehow and our prices, even if on certain items we can help to take care of the customer, are usually cheaper than any competitors. If it is, we give you 30 days to get a better price. What some of you people need to realize is that regardless of a job/position, we are people as well. We are as equally prone to mistakes and normally will do what needs to be done to take care of the customer. Some issues are beyond our control yet my managers and myself would do what we could, my managers would even break policy/rules to take care of a customer even if the purchase was small. They only did this when the customer was not a rude inconsiderate jerk who wouldn't even accept an apology. If you have an issue at any place of business, do not in any way act entitled or take your frustrations out on the person you are talking to. That will only ensure that your problems escalate. When you come in, understandably annoyed/disappointed/angry, thats fine. When you start yelling, belittling, demanding or making a scene will never tolerate that type of crap. Businesses have issues. I've seen more get taken care of and resolved at HHGregg than any other retail I've worked. If you feel lied to or misinformed or even just didn't like an associate you dealt with, speak to a manager and explain in detail the issue. It does make a difference, the management will talk 1 on 1 with the employees. So before you go ranting and raving on the interwebs about whatever issue you've had and how in general this company is terrible, understand that as a salesmen I was in the bottom 50% of writers for the company, yet still dealt with an average of 20-30 customers a day. That would be over 400 customers a month. The amount of satisfied customers that would return to me constantly far outnumbers the few that whine on the net about problems that would have been quickly resolved if they didn't have such a sense of entitlement. | |
| Mike Sanders | 11/26/11 |
| 11/24/2011.... hh gregg tri-county 45246 store.. got to store with wife at 10:00 pm. store set to open at midnight. line formed already of about 70 people. by 11:30 line was over 150 people and had no security, no hh gregg employees governing the situation. many people arrived late and cut into line. at 11:50 pm.. 10 minutes from store opening a crowd of black guys walked from parking lot to front door area as if they were going to bombard their way in, in front of all the people that had waited for hours for their turn to purchase certain items. with no security to stop them, it was the crowd yelling to them, at them, not to do what they were about to do. it got ugly! they opened the doors at midnight and those pathetic black men [thugs] crashed through the line and made their way in ahead of 90 % of the civil patron shoppers who waited in line, my wife and i included. people were so angry over it and hh gregg did nothing to stop it. we did not get what we came for and waited hours for and it was hh gregg and their lack of common sense and care for the customers who is responsible. yes the pathetic blacks who think they own the world and can do whatever they want are too responsible and should be in prison for good. wake up hh gregg!!!!!!! next year have the brain to call the police and have security in front of your stores on days like this. and have 10 of your own employees out in front of your stores to govern the blacks from breaking the law... no respect for any of your customers period. | |
| mac. daddy | 11/27/11 |
| hh gregg service is a complete and utter joke. they had beds marked at 1100.00 dollars and we went in to look and they pressured us into buying one and in no time at all they had the bed down to 500.00 dollars. if they can sell it at 500.00 and still have profit margin than them pricing it at 1100.00 is sickening business. will never buy there again. | |
| FRANK F | 11/25/11 |
| HH GREG IN NAPERVILLE ILL HAS THE WORST SALES PEOPLE I EVER MET. THE SALES PERSON TOLL ME THAT THE GAS LINE WAS INCLUDED WITH THE PURCHASE OF A STOVE AND IT WAS NOT . ALSO OFFERED 24 MONTHS AT FREE INTEREST AND WAS NOT ABLE TO RECEIVE IT BECAUSE THE SALES PUT THE WRONG BIRTH DATE IN THE SYSTEM. AND WHEN GETTING THE STOVE HOME IT WAS DAMAGED. NOT A HAPPY CUSTOMER RIGHT KNOW!!!! | |
| julie garrison | 11/22/11 |
| you work your managers like dogs 395 hours in the month of december you should be ashamed of yourselves.. you talk about all this customer care how great you are with customers and your killing your employees.. its ridiculous and i will do everything i can to stop people from walking into your stores. the only reason i hope you dont go out of business is because your employees have families and some people have to resort working in the lowest of places to feed there families.. You guys should be fined and who ever writes the schedules should have to go in and work the shifts these poor people do.. and to top it off.. opening at midnight on thanksgiving day and working your managers 21 hour shifts... tell the public that i bet they would want to buy your worthless appliances then... and also a personal study shows that your store has one of the highest percentage rates of divorce in the whole retail business.. you make me sick | |
| Rose Doyle | 11/21/11 |
| I can agree with all of theabove about the customer service. I went to the new store at the Ford City Mall Chicago, Illinois on Friday night 11/18/2011 to purchase the 19inch TV/DVD player I wAS met by the only qualified saleperson in the store who went in the back storeage and found one for me and wrote up the sale. What I didn't,know it that this company apparently wants you to use your credit card, debit card or pay cash. The check out people or not trained to handle a check and forget it if it is a business check. The your girl was rude snatched my driver's license out of my hand which I had already written on the check. She didn't know the code(store) or aauthorization code and could not get an authorization she called a person walking ;the floor in a suit and told her togo tothe back and get the supervisor. She left a line standing she came back and still couldn't get the check to go through. He then tried and he didn't know what to do my company name and my name is on the check and he asked me was this a business check. After about 15 minutes he demanded that I use my company debit card I informed him that I didn't want to use it! He then told me that it was too late and that my bank was closed andd they could verify my check!! apparently their registers are not hooked up properly for when the entered my information it should have printed right away. He very loudly stated my check was no good I walked out of the store. Saturday I returned to the store and spoke to a Sales Manger and explained what had happened the night before. Of course the TV(s) were all gone. The register people are not trained for the volume nor are the registers up to modern times. Poor poor attitudes. Lines wrapped around the store and one person doing sales and the other doing returns with no money in her drawer and got an attitude because this same man in the grey suit told her to do sales. I will never go back into this store anymore. | |
| Paul B. | 11/20/11 |
| Buyer be ware. I have never experienced such poor customer service from any company business depends on satisfied customers. We made major purchases from the Hhgreg in Tallahassee Fl and can promise I will never give them a chance to steal from me again. First, they sold us a gas range, under-counter microwave and a gas dryer. Three days after purchasing the range it was advertised by a competitor over $200.00 less. Sorry, nothing we can do and if it were not such a problem to pull it out and get the gas plumber back out I would have sent it back. Next, the dryer they sold us and gave us a "great deal" on was a "floor model" and had never been hooked up. The plumber thought I had tried to hook it up because of the pipe dope on the threads and the wrench marks on the nuts. He hooks it up and, it won't run. It took me five hours on the phone before they agreed to exchange it. They even had the nerve to tell me they would have to charge me more for the exchange because the one they sold me was a floor model... They had one in stock and would deliver it the next day. At 2:30 the next day I finally got in touch with someone that said they had no paperwork and knew nothing about exchanging a dryer. Four hours later I am promised a new dryer in three days. Since the dryer has been delivered and hooked up I have called 3 times and still have not received a call back. Unless you are an attorney, stay awayu from HhGreg. | |
| | 11/3/11 |
| I was so excited to finally be getting a new dishwasher and frig. I spent hours researching and going to look at different ones. So HHGregg has a huge labor sale. So I go and purchase the ones I want. I get delivery 6 days later. The frig no problem. The dishwasher on the other hand, was not installed properly, leaked all over my basement. I was okay because I called HHgreg the delivery guy was at my house within ten minutes to help clean up. Stuff happens, I am an understanding person. Who likes to deal insurance companies, but moral of the story two months later and my carpet no longer smells and my ceiling tiles are fixed. So after three weeks of having the frig, the freezer stops working. Back on the my phone, we set up a time to have the company representative come out and take a look. It is something freaky, it will take three weeks to get the part, yeah three weeks. So they decided to have the store give me a new one. I talk to the nice lady at hhgreg, oh we have plenty in stock, won't be a problem. So three days later they are supposed to deliver a new one. I was given a four hour window but no 30 before delivery call. They get my frig out to the driveway and then they "realize" this new one has a huge dent on the side. Would you like it anyway, we will give you some money off. I declined, they put my broken frig back, tracked dirt everywhere. When I talked to the guy from the store, he was shocked I wouldn't want a dented frig. Oh and the bad news is they didn't have any more in stock. I said what happened they lady I talked to said you had plenty. Oh well just because the computer says we have them in stock, doesn't actually mean we have any. What? Why have an inventory system if that is the case. I am not an idiot. I am sure you sold them to other people, because you already had my money. Well it could be another couple weeks. What? It is now five weeks since I have had a freezer. So I call the guy back and say this is ridiculous I need a freezer, they acted like they had no idea the problem. Oh well in the case, we will bring you the floor model and give you a hundred credit for your trouble. I will call you back and let you know when we can bring that to you. Well three days later I had to call back, now they are in stock, and I see you have a credit. They delivered two days later, works fine. I get my statement and there is no credit. I call again and there is no record of it either. Fantastic. I don't recommend purchasing anything from them, they do not have good customer service, they are not organized. The hours and hours I have spent dealing with this problem is not worth the maybe hundred dollars I saved. Forget it!!!! | |
| Sue | 10/28/11 |
| I purchased a Pandigital from Hhgregg on 9/24/11. I saved it to give to my husband on 10/22/11. It had never been taken out of the box. He received it on 10/22, however, was not able to use it until 10/25. Within 1 hour of using it, the screen cracked. He took it back to the store where he was told it was past the 30 day warranty and there was nothing they could do to help him. He explained that he did not even receive it until 10/22 and had not used it until 10/25. That didn't matter. I sent an email to customer service and received a response - "we cannot honor your request at this time" How can a company survive when it sells defective merchandise and then they only warranty it for 30 days? They were not interested in trying to resolve the situation in any way other than to buy a new one. I will not purchase anything from this company again, especially after reading these comments from other unhappy, unsatisfied customers. This store should be put out of business! | |
| J. Pierscionek | 10/20/11 |
| I realize your company may be going through growing pains but I really feel that your customer service has a long way to go. I would have hoped with so many people out of work you could have found some competent employees. It would also be nice if your employees identified themselves when they pick up a phone call. I purchased a dishwasher & refrigerator on Sept. 20 in your Crystal Lake, IL store. They asked me to set up a delivery date at that time. I took a guess that my husband would be available on Oct. 18 to accept the delivery, but said there was a good chance that it would have to be changed. I was told that was no problem – just call. When I got home that evening and discussed it with my husband we decided Oct. 11 would be better. I tried to call to reschedule, but the phone number on my receipt was wrong. I feel sorry for the poor gentleman that was getting all the hhgregg calls. So I looked up the number on the internet. Called and pushed the appropriate number for setting up a delivery. I was told to wait until they contacted me a day or two before the delivery/installation and then I could change the date. I said that won’t work because I wanted to move the date up and the girl was totally baffled. I finally talked to Jerry, the Appliance Manager, who supposedly changed the date. Then over the next 4 days I had 4 phone messages asking me to call back to set up a delivery and installation date for the dishwasher. Maybe I don’t under stand your system but I thought that was taken care of with the call to the appliance manager. Any way, to their credit the dishwasher was installed today and they did call yesterday to let me know the time frame. Now the refrigerator is a different story. I called the night before the delivery suspecting that there might be a problem when no one had called to tell us when we could expect the delivery. After being on hold for a few minutes, Sue told me that someone would call in the morning with a delivery time frame. As of noon there was no call. So, I called again. After being put on hold for several minutes a different person came back on the phone, asked me for my number and said he would call me back. He took the number down wrong. (I guarantee I know my work number, I have worked in the office at the same place for 18 years) So, he called my home number, where my husband was up on our roof, and left a message that the delivery would be between 1 and 3. When I got home at 4 pm, I tried to call again. I spoke to three different people and was finally told that my delivery was canceled because the item was out of stock. No one even had the courtesy to call to tell us that the delivery had been canceled. They put me through to Jerry at the Crystal Lake store again. Jerry could not explain what had happened. We were upset that we had paid for this item, it was in stock when I purchased it and it was sold out from under us. He said he would check into it. I told him that my husband specifically took the day off for the two deliveries and was told “Well, we deliver seven days a week”. He offered to sell me the floor model for $80 off and I said I wasn’t sure I wanted to do that and asked how long it would take to get a new one. He said he would have to check with the supplier at Fridgidaire and get back to him and he didn’t know how long that would take. It is now 9 days later and I have not heard a word. | |
| Nancy Kratt | 10/10/11 |
| Tried to purchase a tv in your fort myers store yesterday after reading your ad for an addtl 5% off if we applied for your credit card. What a joke? I completed the form and was told "I was declined." Hmm, have perfect credit, own my own home clear and free, make more in one week than what the tv was I am purchasing, no debt what so ever...so I asked them to put through again and told no record of me. Hmmm...been living and breathing over 50 years and still have a pulse, haven't moved in over 20 years...Talked to manager, what a joke!!!! He cannot help, gives me a phone number for GE... their phone system worse than any government institution! Still after transferred between five people, told to wait for a letter in the mail explaining decline! Well guess what, went right across street and bought same tv, less costs, got points on my credit card for purchasing from BEST BUY!. THEY KNOW HOW TO TREAT THEIR CUSTOMERS! Had never been to shop at HHGregg before, can asure you won't be back and will tell everyone I know not to shop there! | |
| Sandra McMillan | 10/9/11 |
| BUYERS BEWARE! NEVER shop at HHGregg!! I purchased a washer and dryer set (pair) on Sunday 2, 2011 and the sales associate asked if I wanted to pick it up now. I said no I will schedule for a pick up considering we did not own a truck, we asked a relative to use theirs. I could try to shove it in my SUV, not likely! I paid CASH! Then I was asked what time I will be there to pick up I said 2 to 3 on Sunday 9, 2011. I was there at 2 on the 9th and no dryer. I was told by a very unprofessional and rude minimum wage worker that the truck did not come in. I said what???!! I bought and paid for a washer and dryer and was asked to get it that same day of the transaction, but yet the dryer is not with the washer (pair)? What happened? Did you not reserve MY washer and dryer? Did you sell it to someone else? She said the truck went to Ohio instead of Indiana and it was late. I said well when is it supposed to be here? She said it "should" be here today. "We will call you!" I said so I am either 1 supposed to stand around the area for 4 hours to wait on a "should" be here truck? Or 2 drive 28 miles home and 28 miles back to pick it up?? Because gas is so damn cheap and all...right?? I asked to speak to a manager after I was told that I will get my CASH refund in a form of a check in 10 business days! The manager continued to explain the same as the employee, nothing new! The managers and employees of the Clarksville Indiana store need to be trained for customer service. Why? Here are just a few incidents in the short 30 minutes was there. Words from their mouths at HHGREGG * "that’s not our problem, that you have wasted you time and gas" (me) actually it became your problem when you stole my money, sold my dryer, and didn’t fix the situation! * "Why didn't YOU call us?" Ummmm... (me) Why didn't you call us? If you cared about your customers and knew the truck was late you could have called us! You have our number! * "I can't do that" (me) you can't give me a deal or a discount for this situation that your company has messed up on? You can't give me my CASH back, the way I paid you!? You can't do anything. * " I would just wait around for the truck, it could be here in 10 minutes" (me) I have a life and prior obligations, I do not have 4 hours to hang around your store and wait for an "if" delivery truck! After I decided to bite the bullet and just get a refund, the hostile environment was calm...until out of nowhere a man shouted for us to get out! The manager that was over this guy was in the process of typing and entering my refund information in the computer and he wanted me to leave before I was finished? HA!!!!! He came over and added fuel to the fire! Why argue and yell and laugh and snicker and run your mouth at your customer, who is by the way ALWAYS RIGHT! How rude! If I were a manager, I am sure 99.9 percent of all agree with me, to diffuse the situation or to solve the problem, I would be calm and ask them " what can I do to satisfy you" or "let’s talk calmly about this" or "Lets figure out a way to please you today" or how about an apology for YOUR truck NOT being ON TIME and selling MY dryer? Not one person there had a ONE good or nice thing to say! Rude from the time I walked up to the counter and opened my mouth! This is the worst customer service I have EVER seen in my entire life!!!! If they were smart, what they would have done. What a manager should say: " I am sorry for the inconvenience this has caused you and yes this is our fault. I tell you what, go home and we will call you when the dryer arrives on the truck. I will also delivery your washer and dryer as a pair first thing Monday morning at no charge." Keep in mind HHGREGG has a "FREE" delivery, but you pay $69 and get in back on a card in 14 days. Probably an In store credit, card. How is that "free"??? As a manager, as a company, I would take a $70 loss, than a $600 loss. Now, that's called good business!! In conclusion I will never step foot in an H H Gregg and I have also spread the word all over the WEB about how rude and unprofessional this company is. They are thieves, liars and do not care about their customers and products! I went to Lowes and paid a lot more, but I guess the old saying still stands. "You get what you pay for." (I pay for quality or product and good business / customer service.) I fore warn all that are looking for a "deal"...read all the complaints on here and on rip off reports and etc. There is a reason behind the cheapness! This is a store you want to stay out of! By the way... They need a -100 on here! 1 is still to good for them! | |
| derrick t | 10/8/11 |
| You guys have the worst cutomer sevice ever. I don't want to talk to machines that run me in circles or tell me to call numbers that tell me to call the same number I just called. Stop being cheap and let humans answer the phones | |
| RONALD E. ALASPA SR. | 10/8/11 |
| I PURCHASED A SAMSUNG 40" TV AND A VHS/DVD PLAYER ON SEPT. 17, 2011 AND WAS TOLD THEY WOULD DELIVER IT AND HOOK IT UP. ALSO THEY WOULD GO OVER HOW TO USE IT WITH SOME TECH SUPPORT. WELL THAT DIDN'T HAPPEN. INSTEAD I WAS TOLD AFTER SEVERAL PHONE CALLS AND EMAILS THAT THE TECH SUPPORT WOULD COST ME $100.00. THIS IS NOT WHAT I WAS TOLD WHEN I PURCASHED THE SET. I FEEL THAT hhgregg SHOULD STAND BY WHAT THEIR SALE PEOPLE TELL THE CUSTOMER. SOMEONE SHOULD TALK TO THE STORE MANGER AT THE SCHAUMBURG, IL STORE. THE LAST TIME I SPOKE TO ANYONE AT THAT STORE THEY WERE NOT VERY POLITE AND I ENDED THE CALL BY HANGING UP ON HIM BEFORE ONE OF US SAID SOMSTHING WE SHOULDN"T. I FOR ONE WILL NOT SET FOOT IN YOUR STORE AGAIN. | |
| chuck w. | 10/6/11 |
| I purchased a 61" samsung led t.v on 2-5-08 for $2000.00 plus $300.00 for an extended warranty,i was told by the salesperson that i would be covered for 1 year by manufacturer and then 3 years by extended warranty for a total of 4 years.Now it is october 2011 and i have a problem with the t.v that will cost me atleast $500.00 when i call for my warranty i am being told that it has expired and that it started at the time i purchased t.v.........Not what i was told or what i paid for.....needless to say HH GREGG SUCKS.....I have spent ALOT of my money with this company,but NEVER again,i will take my buisness to best buy,atleats they show some customer loyalty. | |
| Sheryl | 10/3/11 |
| NEVER BUY from HHGREGG!!!! Worst customer service ever! I received 2 broken dishwashers before receiving one that wasn't broken. I also purchased an LG refrigerator that had a broken gasket. I called customer service who gave me a phone number to a technician to fix it, however the technician was not taking any more customers. I had to call back customer service to get another phone number to another technician who was scheduled to come out. He didn't show up for the scheduled appointment.Finally, when he came, he didn't fix the gasket. I called back for him to come back and he didn't respond to my call. I've left 2 messages for the Rockville store manager with no call backs. | |
| Katherine Austin | 10/2/11 |
| I purchases a complete stainless steel kitchen. Extremely pleased with Clifford your sales rep in Sanford FL. Just my husband & I so the dishwasher was not cycled but about 5 times since purchase. Then it broke...to 3 weeke for contract repair man to fix. "water sensor" was replaced. Now there is about an 8 inch dripping stain on the front f of the dishwasher. Round and round with Samsung/HH gregg for replacement as I contend it was faulty in the 1st place. More than likely steel was discolored as the water sensor did not "sense" when the water level was high, thyus the problem. If you Samsung acknowledge the repair...then why is it not acknowledging the stain which was caused by the reason it needed to be repaired? I am asking only for a replacement dishwasher....either H H Gregg and/or Sansung can do this for a drop in the bucket but great mileage on customer service! Needless to say if HH Greg cannot redeem a valued customer.... out the door are we. Best buy has the same products! | |
| MAD CONSUMER | 10/1/11 |
| Store #235 Woodbridge, Va, is terrible. I took my computer to the store to have some security software installed because I was having problems installing it myself. I got a call from the computer repair stating that my only option was take the computer back to its original factory state. I asked the tech to back up my photos. He said he would. When I went to pick up the computer, the tech had not backed up the photos. So now all my family reunion pictures are gone. Also, Microsoft Office Suites was no longer loaded on the program. I called back to the store to complaint and expecting they would at least reload Microsoft Office. The store manager was of absolutely no use. HHGREGG--I WILL NEVER NEVER NEVER DO BUSINESS WITH YOU AGAIN, EVER. | |
| Ivan Smith | 9/27/11 |
| I purchased a washer & dryer from them and they sent the wrong parts to stack the items. I returned to the store and they did not have the correct parts in stock, I told them I would pay to have them shipped in overnight, the store manager said he would take care of it; I was also told that they would follow up via telephone and I never received a call. To say that I am discouraged from ever dealing with the company again, due to the lack of interest in customer relations, is an understatement, I don't mind paying for anything, however I am just tired of bad customer service.I shall go back to Sears for future purchases. | |
| Sherri Redd | 9/26/11 |
| I purchased an 800.00 stove on Friday, and was called about delivery on sunday. They arrived at my home, took out my old stove, unboxed the new one, and guess what....IT WAS THE WRONG STOVE it wasn't even the correct brand. I bought a WHITE whirlpool glass top with warming burner and steam cleaning oven. The one they brought was stainless steel and a Fridgidaire. I called the store, and the manager assured me it would be delivered the next day. WELL it's the next day and NO STOVE. I had to call the delivery company to get them to transfer me to HHGREGG store because all I got when I called was a busy signal for 30 minutes. Turns out my oven will be delivered WEDNESDAY 4 days after purchase WITHOUT a stove. The manager informed me I could drive the 30 miles to the store and pick up the model on display and bring it to my house unload it and all this....COME ON PEOPLE this is assenine!!! Oh and he said he would take off the 69.99 fee for delivery well guess what you get a rebate to send in and get the money for delivery back so I would't have had to pay for it in the first place. I WAS planning on getting an over the oven microwave, a dishwasher, and a french door fridge, but after all this runaround and BS I WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN!!! EVER!!!! | |
| Kimberly Freeman Fowler | 8/19/11 |
| My husband and I have had a credit card with HHGREG for about a year or two now. We purchased a 42 inch LG tv from the store in greensboro nc. We love our tv and were hopeing to buy a 50 inch this december or jan. to put the other one in our room and have a bigger one downstairs. When my computer for school crashed I purchased one and love it also. Because we have been so satisfied we decided to get new appliances for our new home here instead of lowes like everyone told us to. We got a very nice wirlpool fridge and stove. We were planning on going back to get our dishwasher and microwave also. But unfortantuly due to the problems we are now having we will be closing our card out and not purchasing the tv, dishwasher, or microwave. I love my stove and I love my fridge. We purchased them the begining of the month. But we have had nothing but problems with our stove sense we got it. The manager Mark seems to think its okay to procrastinate on fixing the problem. The first time I used my stove I cooked in a cassarole dish and after having it in my oven for 30 mins on 350 bake the dish exploded and our dinner was destroyed. We called in a complaint and wirlpool told us they would be out between 1 and 5 that day so my husband left work (we workds 40 mins away) when he got home we recieved a call that they could not come out for another 4 days. When they did come out they ran 1 test and said nothing was wrong. That same weekend we were cooking ff's on 400 on bake (like the bag directed) on a sturdy exspensive medal pan. The ff's were in there 10 mins and the pan bent up. I imediately called and spoke with Mark...As I was on my phone with him my kitchen filled with smoke as my smoke detectors went off...I had to tell my husband to cut off the oven and take them out. He was shocked and we both agreed something was terrably wrong...Wirlpool came out a second time and tested the stove 6 times...The first five times they said its okay the sixth time they said it was off 10 degrees. I called mark to tell him and he told me he would call me back. I called at 2 pm. I did not get a call back until 7:55pm and they close at 8:00 he called to tell me that they were waiting to hear from their corp office. On the next day (thursday) I had to call him at 2pm again and i was told they are still waiting and basically felt that Mark was trying to make me feel like i dont know how to cook and use a stove...He said he would get back to me. It is now Friday night almost 7:30pm and I have not heard from Mark. I am pissed and demanding someone call me with better service before I report this to the news and better business burrou as well as return my merchandise cancel my card and purchase somewhere else. My mother and father loved our sales person Ben and were going to go back and get a flat stove put in their kitchen and remodel due to our problems they wont use hhgreg and the company they are regionals at (apartments) was going to try to do business with them will no longer be doing that either. This is not good service and not called for and I will not put up with it. Im not a happy camper and something NEEDS to be done asap!!!! all i asked was to get a swap on my stove...now its my fault and the least they could have done was freakin replaced my broken dishware. -Kimberly Fowler 336-340-2211 | |
| Karen | 8/22/11 |
| I am very upset we order 10 hp tablets and dint receive any of them I don't understand what happened but I all I know is that I will never return to the store | |
| JIM TURNER | 8/26/11 |
| HAD A LG FLAT SCREEN STOLEN. WENT TO STORE FOR HELP WITH SERIAL NUMBER. STORE DOES NOT KEEP ANY OF THIS INFO EVEN THOUGH AN EXTENDED WARRENTY WAS PURCHASED. I STAYED COOL BUT THE MANGER BLEW ME OFF AS IF WHO CARES, YOUR NOT SPENDING MONEY RIGHT NOW. THIS WAS THE SECOND BAD EXPERENCE IN THIS ANDERSON, INDIANA STORE. ONE LADY TRIED TO HELP AFTER THE MANGER WALKED AWAY. THANKS TO HER. I THINK I FINALLY LEARNED MY LESSON. YOU CAN CHEAP BUT DON'T EXPECT SUPPORT. JIM TURNER | |
| Lee | 8/30/11 |
| I had an item I bought in a Knoxville, TN store and ended up not needing. I took it back after the 14 day return window, and the clerk still gave me store credit for the full price of the item ($149.99). He could have easily told me tough luck, but instead gave me an in store credit which is above and beyond what he could have done. I know it doesn't sound like much, but in this day and time it is nice to see that someone still cares about the customer rather than their end of month report. Thank you HH Gregg! I greatly appreciated being taken care of on an issue that was my fault for not returning it on time, and yet they still helped me as best they could. | |
| Tonya Guthrie | 9/2/11 |
| 4+ WEEKS WITH NO MACHINE!!!!!!!!!!!!!!!Too bad there isn't a negative rating...this experience would deserve that...we bought a Whirlpool washing machine on Feb. 17 '11. So on Friday, August 5, machine breaks down...Monday, August 8, service tech. says we need new bearings and a new control board. Parts would be delivered to our home within the week another tech would come the next Monday, August 15, to fix...August 15, no parts no service...nothing, we call Whirlpool "0h those parts are on back order, you should receive them on August 22...Monday, August 22, no parts back order until August 26...we find out from that if you do not get repaired within 10 business days of reported problem then you get a new machine...call back on the 29 to get that machine...Called back we will call HHGregg with order to replace machine...Sept. 1 no machine no call no nothing...we call they tell us they haven't received that order to replace your machine...... Still waiting Sept. 2 | |
| john marsala | 9/11/11 |
| Today; Opening weekend in Chicago area, I purchased a laptop and printer...$1000.00. Salesman went to get help from manager...came back and said "Hey, we are gonna give you this "FREE" disk for a 6 m0nth trial of (XYZ) antiviral. I looked at it and immediately knew I would never use it...I have all I need and want in that area; but hey it was free so I did not mind him dropping it in my bag though I knew it probably would hit the real life trash can before the one on my computer. I get my receipt and lo and behold they charged me a penny for it. I asked about it and he said " It cost me a penny so I have to charge you" .....clearly a poor song and dance full of bullshit." I was told it was free.....Now they look at you and say awe com on it is just a penny...WHICH COULD ADD UP TO MILLIONS IF THIS DECEPTION IS PRACTICED DAILY IN ALL OF THEIR STORES. I AM So Pissed!!!!!!!!!!!!!!! The sales man was nice so I did not make him go through the exercise of removing my purchase and re ring me up ( the probably would have kept both debits from my card for a month..a nice free loan. I went to the manager and gave him the disk a said this is my gift to you. I WILL NEVER GO BACK...PLENTY OF STORES TO GIVE MY BUSINESS TO. | |
| | 9/14/11 |
| We just made our first purchase from HHGregg and I have to say it will be our last. We bought a fridge on 9-6-11 from the website, as of 9-8 no one called to schedule a delivery, we called and had it set up for 9-11. We were told that they would call us with a 40 minute window. Well, they called us at 10am and said they would be there in 5 minutes. Two men showed up and brought the fridge in. I asked them to move out the old fridge and move in the new so we could exchange the food. I was told they could not move the fridge with food in it. (Even though, we have moved the fridge several times) They said we would need to remove eveything and move it ourselves and move the new fridge into position bc they could not wait around for us to empty the fridge. WELL, that would take longer than 5 minutes!! They left both fridges in our kitchen, UNinstalled and they left. WHAT DID WE PAY $69.99 for?!?! That is not installing. We put the drawers in and discovered the can caddy was missing. Called the delivery drive and was told he was on his way to Indy and didn't know if he had it and if so, couldn't come back anyway. My husband went to the local store and was told since we bought it online we had to deal with the 1-800 web customer serv. Now, they are offering a 15% off code, called to see if we could have a price match. NOPE. Since we bought the fridge BEFORE they offered the 15% there is nothing they can do. I said, well we can return it and was told "yes, that is what you can do." Wow, great service. Can anyone tell me how I can get this returned? Very unhappy customer! | |
| Meester & Master | 9/15/11 |
| hhgregg has opened up in the Chicagoland area. They claim to have knowledgeable sales people. A shopout of three of their new stores proved otherwise. The three questions asked were: 1. Why do cameras with the same or similar amount of megapixels have a big discrepancy in price? 2. What does the 1.6x factor mean for Canon lenses? 3. What is RAW? The first two knew that megapixels had something to do with the images. The first salesman correctly stated that the larger the print, the more megapixels were needed, but he could not answer the question as to the differences in prices. However, he then added that Nikons are better for beginners because they are more automatic. Canon cameras, he said, were more manual. (Both brands have manual and automatic features.) The first two salesman knew that RAW had something to do with photo editing, but they didn't know what it was. The first two salesman incorrectly stated that "1.6x" referred to the f stop. When told that his answers to the questions were wrong, the first salesman stated that that was because he sold televisions, and that we should ask him questions about those. He was rather cocky. However, we did not tell the other two that they were being shopped out. The second stated that the "D" in "DSLR" stood for detachable, meaning that the camera had a detachable lens. He then stated that "SLR" stood for cameras with fixed lenses. "DSLR" currently stands for Digital Single Lens Reflex. "SLR" refers to Single Lens Reflex, and (still) normally refers to cameras that use film. The third salesman admitted that he did not know anything about cameras, and that the "camera experts [were] not in [this] evening." The answers are readily available on the Internet, and are not complicated. It is recommended that one do one's research before buying at hhgregg. Do not count on knowledgeable salespeople. They are sure to have some, somewhere, but these three were not. While they did not know the answers, they all spoke as if they knew what they were talking about, and might have fooled somebody who really didn't know any better. | |
| Judy | 9/15/11 |
| These stores are scheduled to open today in Illinois and their flyer came in a bag this morning, instructing you to go to their website and sign up for their sweepstakes. I did it, and it said that it is closed for all the Illinois locations. I read their contest rules and it said that the sweepstakes closes on 9/24. I tried to call corporate for an explanation but nothing there was looping recordings. I was going to go there after work today, but changed my mind. I will stick with the stores I know. | |
| Kevin Dixon | 9/5/11 |
| I bought a flat screen tv from hh gregg in tri county cincinnati oh 4years ago I also bought a 5 year extended warranty upon having problems with said tv I called hh gregg,they gave me the number to precision tv and electronics in covington ky who were to service the warranty.they were to come out on thursday am. kevin the owner showed up at 6pm took the circut board out of the tv and said he wood repair it and have it back early next week.after many calls finally reached precision tv they said it was repaired and would be delivered on friday. we informed them we wouldn't be home .they said they would del. on saterday am.at 6:30 pm we called hh gregg my wife aks for a manager the person said maybe I can help you what does this concern she told him it was about the party serviceing the warranty he said he would get a manager, after 11 min. on hold she hung up and called right back this time she was on hold for 12 min.and hung up. we went to the store and as I walked in I began to yell at the top of my lungs (is threr a manager here ,manager does anyone have a manager tied up around here)needless to say I got to talk to a manager who said he didn't know anyone had called (bs)his name is miles head then the general manager stepped up to tell me I could not be yelling there or he would call the police I ask if he would like me to call them for him he had no reply any way they called the tv repair company and left a message and said that was all they could do . so if you want to talk to a manager at hh gregg dont tell the person answering the phone what it is concerning or go yelling to the store. I'll never spend anouther dime with hh gregg. | |
| Scott M | 9/6/11 |
| My wife and I went out of our way to the closest hhgregg location, which was not close, to get the best deal possible on a particular laptop we decided to buy. Everyone knows hhgregg will price match other big box stores plus 10% as advertised, so we decided it would be worth the trip. After all of the research, we passed the documents over to salesman and asked him to price match the laptop for us. He then excused himself and disappeared to the other side of the store with his sales manager. Five minutes later, he returned and said they could not price match the laptop. Now wait a minute... I thought your policy states you will price match other stores, plus 10%. Soooo, basically what you’re telling me is that I drove all the way over here for you to tell me that you price-match only some of the time. Oh and "if it was something like a T.V. we would have better luck." Well, for future purposes, I can tell you where I'm NOT going to buy a T.V. or anything else for that matter from hhgregg. We ended up taking the long way home and buying the laptop from Staples that same night for the price we were looking for hhgregg to match. A word to the wise: Do not shop at hhgregg! My post and all of the other aforementioned posts should be a testament to what your future experience will probably be like. I don't expect them to stay in business much longer with policies like that and good riddance! | |
| scott gordon | 7/9/11 |
| hhgreg is the worst retailer on the planet. I purchased an appliance package from hhgreg and set up delivery for the following thurs. they tried to deliver half of the appliances on tues. when I wasn't there. No phone call or any contact to let me know of the bump up in delivery. I tried calling them to find out what was going on and I was given the run around. I talked to at least 5 different people and no one knew what was going on, finally they re-set my delivery date for thurs. I asked the lady what was going on with the rest of the order and was told that it would be also be delivered on thurs. I said, are you sure? she said yes. Thurs. rolls around I wait about 4 hrs. and no phone call or anything. I decided to call them. The lady tells me that the dishwasher and range are on the way. I asked her what about the refrigerator and she said that I needed to contact the store. Well, guess what they said, "we don't have it in stock. When I ordered this package I was told that everything would be in stock well before my ship date. Now they tell me that they don't have the refrigerator and they don't know when it will be in. No body ever called or kept up on my order after I paid them they just let it go. Money in hand no worries. Order canceled. Now the fun really begins. Try getting a refund from these idiots. One and a half weeks latter I still do not have my money. First they said that they would send a check, no check, then they were going to credit the charge card, I'm still waiting.Now I'm calling the credit card company and letting them deal with these idiots. I bet that within the next 3-4yrs they go bankrupt.There whole system is screwed up from the top down. Good luck because your going to need it.YOU SUCK! | |
| Tessie Forsythe | 7/11/11 |
| I purchases a Curtis HD LCD Tv from your store in June. Not even 30 days later it stopped working. I called the store and was given the service number for the manufacturer. I was then informed by the manufacturer that they have a 30 day warranty policy with your store and I was to return the set to your store for an exchange. I was then informed by your store that you only have a TWO WEEK return policy. A policy that was not made known to me at the time of purchase, and that I should have purchased your extended warranty. This was not mentioned to me or offered to me either at the time of purchase. When I informed the manager of this he said it wasn't the stores problem but rather mine for not asking for it. This was your grand opening sale. I knew nothing about your store until I walked through the door. I want my tv replaced or my money returned. I will be notifying the local BBB and media of this issue if it is not fixed. I now can understand why so many HHGreg stores are closing around the country. | |
| albert | 7/18/11 |
| went in to buy a tablet it was at least 10 mins before anyone came forward, and when they did salesman didnt have a clue about how to sell product , i mean there was only four people in the store five or six hhgreg peple standing around, not good bussiness, | |
| Henry Jones | 7/20/11 |
| My wife and I went to the Roanoke, Va store and were very dissapointed. First off, I dont need to hear Welcome to HHGregg 50 times, or hear how the store was founded 50 times, a simple hello, how may I help you is fine. Second, I dont think your managers can be any more rude. We were being helped by a salesman and the manager came up, didnt even say excuse me and cussed and yelled at the salesman, embarracing the poor guy and stompped off. We immediatley left and will never return. | |
| Jody Hornik | 7/26/11 |
| Worst buying experience ever!! My husband and I purchased the new Samsung french door refrigerator $2300.00 and we opened a credit account with HH Greg. and were told delivery would be next day. We live out in the country on a steep driveway and were told NO PROBLEM! i.e. Lowes has delivered to our house many times. The next day the delivery man calls and says no way is he coming up our driveway could we come down and get the refrigerator!. Needless to say we canceled order and purchased from Lowes and got it the very next day. Since then 3 weeks, I still have a balance of 2300.00 on the HHGreg card and have called numerous times and have been told it has been credited back. This is the Roanoke Virginia store and no one there seems to give a hoot about customer service! We were ready to buy a big screen TV and a very expensive mattress from this store, instead I will spread the word to not shop there. | |
| a.e. finley | 8/2/11 |
| i bought a 40 inch TV from the HHGregg in huntsville, alabama. the sales rep talked me into a "replacement warranty" policy that cost $300. I am in the second year of the policy and today i took the Tv in to the store asking for my replacement. I was told that i did not have a replacement policy, but a home service policy. When i spoke to the manager, he said there was no recourse for a sales rep who lies to customers. I asked to speak to the salesman and of course, he denied that he ever would say anything like that. My sister went to Best Buy and they explained her Tv warranty exactly as it is, no LIES, and the TV was cheaper. I will never buy from HHGregg again, nor any of my family. Warning to all who are looking---DON'T BUY HHGREGG PRODUCTS!!! | |
| Julie Erickson | 6/28/11 |
| HH gregg trains their staff to not take responsiblity for correcting their company's mistakes. All is good in dealing with them until you try to get delivery or take delivery on your major purchases. We bought all new stainless appliance 4/22. After many calls to get initial delivery the delivery took place after waiting all day till 5:30 PM at night. Unfortunately on this delivery the wrong stove was delivered as it did not match the other stainless. This error was caused by no less than the Sales Manager not placing the order correctly. More phone calls and promises and the mistake was corrected. Also on the initial delivery the dishwasher was not delivered "didn't anyone tell you that is was up to you to schedule the delivery with installation?" asked the delivery man. "No." More phone calls, apologies and weeks passed and it was finally installed. A little over a week later water starts to gush out from under the dishwasher onto the kitchen hardwood floors. More calls and a week later the repair man informs us the machine is defective "the pump is bad" more calls and now after 3 weeks I continue to hand wash dishes. No resolution. Each Manager passes the buck to the next Manager and all say " we can't set delivery dates as we use a 3rd party." Interesting that they could set initial delivery dates. Purchase 4/22 Gregg sells us a defective machine and two months later still without a dishwasher NEVER AGAIN will we purchase anything from this company. They don't deserve even one star. | |
| Rick | 6/29/11 |
| Disaapointed with your outsourced warranty service provider. Well send it off for service again even though we did not fix the problem reported the first time --- will be without a product for another 5 to 7 weeks. lously customer service. | |
| MICHAEL E.ODEN SR. | 5/23/11 |
| 0 STARS THEY SUCK BOUGHT NEW APPLIANCES FOR NEW HOUSE,2500 DOLLAR LG REFRIGERATOR,2 PEOPLE IN HOUSE TO USE ICE .NO ICE,CALLED LG 10 TIMES,KEPT TELLING US TO REPROGRAM,WE DID AS TOLD.7 MONTHS NEVER BUT A HANDFUL OF ICE.GOT SERVICE CARE HERE TO SEE WHAT PROBLEM IS ,MOTOR BURNT OUT. WHY ?SHANE AT TRUSSVILLE THE MANAGER IS HORRIBLE,HE PASSES THE BUCK MORE THAN JOE NAMATH THREW A FOOTBALL.205-661`1050 CALL HIM AND SEE IF HE RETURNS YOUR CALL,WE WILL NEVER EVER BUY RECOMMEND OR EVEN GO IN THEIR STORE AGAIN.WORST RATING FOR A COMPANY EVER AND LG IS GETTING THE BLAME.BECAUSE THEY ARE SAYING LG WILL NOT SWAP OUT REFRIDGERATOR THAT HAS NEVER MADE ICE FROM DAY ONE.THEY KEPT PUTTING US OFF TILL WE FINALLY RAISED HELL.DERVICE CARE A 3RD PARTY REPAIR COMPANY CAME SAW AND SAID MOTOR WAS BURNED OUT.LG PUSHES QUALITY THAT IS BS.THEY WON'T REPLACE BUT WILL PUT A MOTOR IN.SCARED OF WARRANTY RUNNING OUT IN A COUPLE OF MONTHS WITH THIS PRODUCT.FIXING TO EMAIL ,LG I WILL UPDATE AFTER THEIR CONTACTING ME BACK.....O | |
| Ron Frost | 5/17/11 |
| We purchased a $2300 refrigerator last saturday from HH Gregg and scheduled delivery for tues. My wife took off and we scheduled the elevator in our high rise condo , which is very difficult to do. The delivery men show up, brought the item into the condo to set it up and then it was noticed that the doors did not line up. The delivery men also said it was wrong and agreed to take it back. I cant begin to say how mad we are since we had to do so much to take off work, schedule the elevator and empty the old frig. I cant believe they dont inspect before delivery. I will never buy again from HH Gregg. In fact I will do what I can to be sure my friends and neighbors dont either. | |
| Bruce G. | 5/13/11 |
| My wife and I purchased a Samsung 32 inch color t.v a few days prior to the grand opening of HH Gregg Myrtle Beach store. The store was not busy yet. It took twenty minutes after the purchase to get the TV into my car because they had to have four different people sign off on the purchase. By the time they loaded the TV in the car the receipt was lost by them. I did not realize that until I got home. I did not like the TV picture so we brought it back. They gave me a credit but I had to wait in line another 20 minutes since they did not have a dedicated return line. I had a gift card that a used a few days later to buy a new phone. I prepaid for the phone which they did not have but was assured would be in two days later. I called prior to going in two days later and they informed me that they could not get that phone at all. So why did they order it in the the first place. They never bothered to call me and tell me this. Since I needed a phone I went to Target instead and went into HH Gregg to my money back. Sorry no refunds on gift cards (but they gave me the refund on another gift card). I noticed in the store that the phone area still had the phone listed on the shelf even if they will never get it in. It is obvious that this company does not value the customer's time and extensive training is needed. Also the store and websites lack information about their return refund policies. I will go to their competitors in the future. | |
| Debby and Robert Tarafa | 5/7/11 |
| WOW Were ever surprised to find this site. We were at the Grand Opening in Ocala Florida a few years back. We are from Palm Beach County and were use to and LOVE Brandsmart, so in this hick town where the population is just about DEAD we were so excited when this store came to town. WHAT a FREAHIN DISAPPOINTMENT. Of course they were ever so overwhelming nice to suck you in and get your $$$ then when reality sets in and the stuff you buy starts breaking then their horns come out and they become real JERKS. MY hubby has threaten to divorce me if I ever walk through them doors again. We both work at the local hospitals so we earn our $$ We furnished our whole entire, kitchen, laundry room. We also bought TV, Camera's DVD players, BLuerays, Vacuums a Dyson that I have taken back 3 times and not had it a year. The distric manager of that store Maurice Hammon told me I should not been allowed to bring it back. He made sure he got all my info off the papers I was carrying to make sure my records were checked into so I could not get this fixed. He and many others, their lousy treatment, the products constantly breaking, repair companies that are rude, half fix the issue so they can keep on coming back which I consider milking the job. I love what the manager of the Ocala Florida store told us We don't make the products we just sell them it is not our fault go buy them someplace else. This is when we purchased a 400.00 Olmpus camera to take our on our honeymoon to Hawaii and yes you guessed it... It broke there and we had no pictures of our trip. That camera had to be sent back 4 times to be fixed. I would of replaced it the first time with a new one. Our stove is still not working correctly and they have been out 5 times. My microwave well they would not even fix that. My washer and dryer constantly they are out fixing that we are on about 7 times with that. And it is only me and my hubby in the house like I said we work at the hospital so we are gone most of the time. I have a DVD player that they have replaced 5 times. I have the plan at least that is the way I understood it that if it breaks bring it back no questions asked we will replace it with a new one. That manager Hammon says no way it should only be replaced one time then your on your own whether it breaks or not. That has been back at least 5 times in less than one year. He said he would stop that also. So I guess the extra $$for HHGreggs so called plan is another rip off. I have purchased my hand held vacuum that my hubby got so angry when that manager told him we just sell the stuff we don't make it he ran it over in the parking lot of HHgreggs. He would of liked to beat him with it instead. This place by all means does not stand by their products, their warranties or any other plan, promise or deal they make with you. The employees are really the lowest of the crop they are their for the paychecks and could not give a dam about your issues or whether a product breaks or is defective. The ones that do care are far and few I can name one a Shirley Midget at Grand opening the most awesome sales rep you will ever meet she went above and beyond help a customer she geniuely cared and wants to help but she is not from the Ocala area at all. Another manager that was beside himself when this stupid one Maurice Hammond made his remarks to me was Jerimey Martin he was awesome he felt so bad that this Hammond was so rude to me. I told this Martin I would never walk through the doors again because of this idiot Hammon. I even told Hammon that and he said oh well that yours choice we do what other places do. WRONG Walmart treats you better when your products break or you want to return an item than HHgreggs does. I had one issue when I went to corporate and a lady handled my issue she could not believe what happened. First ever since that store opened up that anyone seem to care or want to help I was so ever so shocked she sent me a coupon to go back to the store. My hubby of course was mad but I did go go back to the store with the coupon I purchased another item my hubby was angry but got to say it has broke 3 times. I would think with all these complaints that this company would look for a better quality of products, vendors to sell to the public. I would think they would look for a better class of employees, managers and service techs and repair to attend to their customers needs. By the time this is over with they will not have any customers. Now that I see their are others like myself with issues like ours I think we should all ban together, boycott this store go elsewhere. We work to hard for our $$times are rough and this a company that will not stand behind their work at all nor do they value their customers at all they don't need us as Hammon would make the statment. He was so rude I will not 4-get my experience with him what a lousy manager distric or whatever piss poor. Walmart treats you so much better. HHgreg is a lousy place to purchase anything period, very dishonest, lousy employees, lousy attitueds, just a rotten place totally. I intend to never purchase from this place again and to let everyone that will listen to me know how rotten they are. Lets all get Brandsmart to open more stores everywhere they are so much better and respest you like your a person Yeah BRANDSMART down with HHGREGG | |
| Edward J. Harris Dayton, Ohio | 4/23/11 |
| Wow, and I thought I was having a problem with your people. It is nothing compared to what I have just read here. Apparently, You and your Corporate people don't really give a damn about your customers. I have purchased quite a few appliances from hhgreg and I can see that I have been very lucky that I haven't needed your help until now. As soon as I get this small problem worked out with your store, I am washing my hands of hhgregg. You have sold your last appliance to me. I'm just wondering how long it is going to take your company to collapse. GOOD LUCK, Edward J. Harris | |
| chiggins | 4/13/11 |
| hhgregg is a total joke, rude, liars, and thieves and this is proof with the idiots at the Towson,MD store. I'd be embarrassed to buy anything from you all....my friend with cancer, and they know that, and her 85 year old mother where taking advantge of by an amount of $119....you connviving bastards still owe her $75 for the abuse you gave them and your bullshit lies.......never will I ever say the name of your store again....pathetic....... | |
| Christine | 3/19/11 |
| My husband and I bought kitchen appliances in November 2010. The cost was 3800.00 approximately. The appliances came with a rebate for delivery charges and a rebate for a 19 inch flat screen TV. The rebates took to the end of 12/10 to arrive, after I made several calls to HHGregg in Hagerstown Md. We also bought a sirrus radio for our son in CASH. We decided to return it and were told we would receive our refund via mail as a check not as CASH. This is very poor buisness practice! Since then, we have paid off our kitchen appliances before the interest could accrue. We will NEVER purchase another item from HHGregg. Sincerely Christine Mclaughlin RNC. | |
| Stacie Bibby | 3/15/11 |
| I purchased and open box LG dryer from the Brooklyn, Ohio hhGregg store. I also purchased an LG Washer from the front of the store (full retail price). I was told the delivery would be Tuesday and to make sure that I would be available for a three hour window. I did and the appliances cam within that time frame. The two men that delivered both items were very nice. The one man called me outside to show me a very large dent in the side of the washer after it was unpackaged. He asked if I would like to see if it would be discounted but that mechanically the item was fine. I said it would have to be atleast 100.00 discount since that it what was taken off of the open box item and only for two very small scratches, or I could have another item delivered the next day. I chose to refuse the order and wait for another delivery. Within 5 minutes of the delivery men leaving my husband yelled for me and asked "what the hell did they do to our woodwork"? The woodwork as well as the transition piece for my aluminum siding (door frame) outside were chipped scratched and dented VERY NOTICABLY! Again, I have no problem with the delivery guys they were very nice, but damage was done. I don't know if they were aware that they damaged it, but I am giving them the benefit of the doubt that they didn't. I called the delivery office to notify them of what happened and asked for a delivery the next day after 3:00 PM since I already took a day off work today. They are completely unaccomodating. Basically they dont care at all! I guess they don't know what life is like for us people to have to go to real jobs everyday! The manager at the Brooklyn store "Mike" was completely rude and unproffessional. I would be embarrassed if I were the owner of the store seeing how my management presented themselves. I will NEVER EVER EVER purchase another item from this store or an hhgregg! EVER!!!! Theres always Best Buy! | |
| robin waldrop | 3/12/11 |
| I bought a HP laptop from HH Gregg after a salesman confirmed that the DV6-321OUS was indeed the one with a backlit keyboard. IT WAS NOT!!!! I called HP and they said the one with the backlit keyboard is the DV6-324OUS. HH Greggs price for that one was $799. HP's price is $699. So of course, I called the store back and tried to explain that because they advertised a backlit keyboard for $649, they had to sell me the right one for the same price that I had already paid. The managers' response was NO-she couldn't do that, she would lose her job. Then she laughed in my ear and said, "We don't have that much of a mark-up on computers anyway." And she was sorry. I told her they could be sued for false advertisement. She said people make mistakes. I proceeded to ask her if she was the head store manager. Her response was to hang up on me. Well H.H.Gregg, I hope that this was worth the price difference! Because when I get through with you I promise It will cost you much, much more than that little bit of money in the lost business. | |
| Joe Bean | 3/11/11 |
| I have stopped in a few times into the Wilmington, Delaware store researching a television purchase and I must say, your salesmen are so nice, helpful, and well-informed. The only complaint that I have is that you have hired one of the most pig-headed, demeaning, innapropriate, bullying managers I have ever seen. I have been in that store three times in the last month and each time this manager named John has displayed the worst behavior I have ever seen in retail. He is always yelling! He always interrupts me when I am talking to a salesman, he takes my salesman aside and demeans him in the middle of the store (for something unsubstanciated as I was with the salesman and knew the manager was wrong), and he just down right bullies everyone. He needs to take a step back and check himself! The store is great, but I refuse to buy from a store who enables this kind of behavior. Let me know once he is gone so I can finally buy my TV. Sincerely, Joe | |
| Darci T | 3/9/11 |
| I purchased a dishwasher and install. When installing the dishwasher the installer took a large 3" chunk of countertop out of my countertop. When dealing with the installer, J.Jones, and the "regional manager" it was pointless. I have sent over two estimates for a replacement top. I still have not been taken care of. You can not repair a CHUNK in a laminate countertop. My countertop was not damaged prior to the install and I want a countertop to replace it not, a repair. I was not asking for a granite top or anything unreasonable. I just want a top that is not "repaired". They wait for weeks to call me back. I then was told that the insurance company would contact me to replace my countertop. That was over a week ago. Today I get a call from J.Jones and she says that the installer wants to settle it outside of the insurance. The whole process has taken over 3 months and counting. The excessive time frame is completely unacceptable. You would think with today's economy, that HHGreg would work harder at taking care of the customer. You need to accept responsibility for the mistake and do the right thing. I am closing out my HHGreg credit card and will never purchase anything from them again. I am a professional and travel 80% of the time and do not have time to continue to deal with a company who does not take care of their customers! | |
| William Elswick | 3/2/11 |
| The sales person at the Pensacola Florida store charged my wife for two dryer kits when she only needed one. He said that the they would process a refund for her so we took him at his word. That was 19 February, it is now 2 March and still no refund. He also did not do the 110% price match for us trying to say that it had to be something that we found after purchase or so. Needless to say no more HHgregg for us. I would rather pay a higher price for integrity, honesty and better customer service. | |
| Ben Mullins | 2/25/11 |
| I recently placed my 1st online order with hhgregg for a great deal on a FujiFilm W3 Digital 3D Camera for $199 plus taxes and shipping. When I received my online order yesterday 2/24 and opened the box I was very displeased with what I found. I noticed some wear on the camera box itself but when I opened it up it was a much worst, none of the items that was in the box was sealed or in plastic bags like most new items come. the camera itself has fingerprints and scratches all over it, like it had been handled but a customer, there is small scrathes at the bottom of the camera, little pings, the battery charger was in no packaging as well, the cd rom install software had fingerprints on the disc and was missing the camera battery. The manual/guides were just loose like everything else. I was on the phone with hh gregg online customer support and got no help at all, they are blaming this on ups. I doubt this very seriously since the shipping label was intact along with the packing invoice intact as well, there is no way this shipping box was opened. The camera I was sent was clearly a used customer return or a store model that was sent to me based on fingerprints and the way it looked. Customer support did nothing for me on any level, the camera is no longer available on the site states sold out. So the deal I got was pretty poor at that, I got a used camera with a missing battery for $199 plus taxes and shipping. I contacted the shipper that was on the label and left a detailed message to Travis Basset and was not returned a phone call as of yet. The info that read on that shipping label is below: TRAVIS BASSET (404) 608-7100 HH GREGG APPLIANCES 3000 SOUTHPARK BLVD ELLENWOOD, GA 30294-3545 I have also enclosed pictures of the camera along with the box. I want to know why this happen and what are you going to do to save me as a customer. I am so disgusted with the service I have got and I am unsure if I will ever shop with hh gregg again. I have a credit account and I am thinking about having the acct closed over this. I really wanted this camera to be everything I expected such as new, this was a great deal since the camera sells for $350 and up. I hope that you can help me and get this taken care of for me and keep my faith with hh gregg otherwise you will lose me and I will make it know what I went through with this experience. I hope to hear from you soon. My info is below with my contact info and the pictures of the camera. | |
| Sajid | 2/14/11 |
| I was in the store in Richmond and was asking the person at the Verizon desk about low cost phone covers. An employee of HHGregg, sitting at the same desk, made the following comment: "You could probably get one at the Haji store down the street!" He repeated this comment when I asked "What duid you say?" I complained to the manager on duty and asked for him to have the store manager contact me. No one contacted me and I am now writing to their corporate office. Yeah, I read their corporate "code of business" policy and here is a direct quote from it: __ Fair Dealing We seek to outperform our competition fairly and honestly through superior performance and not through unethical or illegal business practices. You must endeavor to deal fairly with your colleagues and customers, suppliers and competitors of hhgregg. ___ They will NEVER get any of my business or any of my friends'. | |
| Erica Leino | 2/18/11 |
| My husband and I purchased $3000.00 worth of appliances the day after Thanksgiving. There were rebates on all four applicances as well as a rebate for a tv if purchased rebating the amount and a rebate for delivery. The rebates were all signed in the store as well as by the delivery person. I mailed them all in. Two months later I received a card in the mail telling me that I did not send the serial numbers for the applicances. Of course, the appliances were installed and cannot be pulled out for the serial numbers. The person I spoke with said he would take care of it, not to worry but it would take 8-12 weeks. I received the rebate for the delivery and the tv but not the appliances. When I called, I was told first of all that I needed the serial numbers. I asked to speak with a supervisor. The supervisor told me that the only rebate I had coming was for the tv. I called the store and was told that I bought the wrong appliances for the rebate. Why was I given these rebate forms if they were the wrong appliances? They are just trying to pull a fast one so they don't have to give me the rebates. My model numbers are: FGHD2433KF, FGMV174KF,FGUS264LF and FGEF3042KF. My order numjber is H607-004059. I have the receipt of purchase. They will not give me my rebates and I will never shop their stores again. | |
| Bill Over (Atlanta) | 2/7/11 |
| I purchased a TV from HHGREGG Winward Parkway GA with GE Money Finance. I was approved and collected the merchandise. One week later I received my card. I tried to activate it with no luck. I spent approx a total of 5 hrs over 3 days to rectify my SS # someone at GE transposed. I also spoke to the HHGREGG manager. Up to now I have not been contacted by anyone regarding my multiple messages to them. In my opinion I suggest both of these company's need new consumer friendly management. | |
| Detra Garrett | 1/31/11 |
| I am currently experiencing the same "delay" as Owen McCloskey describes in his complaint. I also plan to write a letter to Rooms to Go and HH Gregg to make a formal complaint. Customers are being misinformed and I have yet to figure out who's to blame. | |
| David Banks | 1/31/11 |
| I purchased many items 1/11/10 being diaabled I could not get the things that where not there at the time such as a power cord for the C309a now that I have it I find that every thing out side the main unit is not here either Very poor poor indeed Cant even get an order straight | |
| Peggy Christenbury | 2/1/11 |
| We purchsed a Whirlpool Refrigerator on 2/26/10 but did not put it into operation until 5/10. We were in the middle of a basement renovation due to major water issues on 2/10 and had purchased early to have exact fit in out kitchen area. In May with the unit in the garage, we decided to check it out and found it had no coolant. We attempted to return but the store in Greensboro refused saying we had not purchased the extended warranty!!! After numerous calls and no results, they sent a service man who discovered that we what we thought was new was in fact a USED unit and that it had been repaired once already. He repaired it yet again and within days the freon had leaked out leaving the refrigerator useless. It has remained in the shop end of our basement until we finished our project in December and I could now address this issue that has been such a great disappointment. After spending $503.19 for a refrigerator and discovering it did not work and was used on top of that with no effort on the part of the Greensboro store for a solution to this problem I am ready to publish the true picture of this store in the Greensboro Daily News... | |
| abby sarraf | 1/20/11 |
| worst service i have got in years, | |
| Donna Pavkovich | 1/13/11 |
| This rating is way too good for HH Gregg. Let it be known that I will never, never, never purchase anything from HH Gregg again! They are the most unprofessional people I have ever dealt with. I have been 4 years dealing with them on the LG washer I purchased. First they told be the front loader could be placed on the second floor, which it shouldn't be. I began having trouble with the washer almost immediately. I was told to call LG for the first year. LG (never own an LG again!) kept me running around with comments like, "unplug it and plug it in again"! Right after the first year the stator had to be replaced. Two months later, the Electronic CNT had to be replaced. Two months later I kept calling to complain about the timer being "stuck" at 19 minutes or 4 minutes or whatever it decided to get stuck at. HH Gregg told me "this is normal - it is 'sensing' the cloths". I couldn't leave my house on many ocassions because the washer would not shut off. Well finally the thing blew up! Now they have to replace the Electronic CNT (again) and the board. After all this, they cannot call this washer a "lemon"! I out of a washer for 3 weeks because they had to "approve" the part for the washer and somehow got delayed! Such incompetant people! And this is just the washer. I won't go into how the says people sold us a BlueRay DVD player they knew would not work after the new BlueRay players came out! I will make it a priority to spare everyone I meet from the lies and unprofessionalism of HH Gregg. | |
| Kim Parker | 1/5/11 |
| I purchases a HP laptop July 16 2010. On Dec 19, 2010 it stopped working. I brought it back to the store and was told that it would have to be returned to hp for repairs. That if I left it with the store it would be sent on Tuesday Dec.21 or I could call HP and they would send me a box and the paper work to return it. I thought that leaving it at the store would be faster. The manager said it would take 2to 6 weeks to get it back so after 2 weeks I called just to find out the statis. No onme knew where my laptop was... The lady I talked to promised me she would call the next day to tell me where it was... she never called so I called and talked to a manager. IT SAT AT THE STORE UNTIL DEC 28TH. I was told it was the holidays. When I questioned the manager about how long it would take to get my laptop back she told me 4 to 8 weeks.. NOT WAS NOT WHAT I WAS TOLD.. She called my husband and I lairs. I will never buy anything from HHGREGG again and if i could I would return the dishwasher, washing machine and dryer..Jacksonville FL. | |
| Tammy | 1/7/11 |
| I bought a plasma TV along with their 5 year extended warranty. They assured me that they will be able to fix if any problems arise after the manufacturer warranty runs out. Well, now their customer service and the store has given us the biggest run around possible to fix it and even give back the total paid amount. They claimed that the TV is not fixable and it can be replaced with 1/3 of the price (not the full amount - they go on to explain that it is "Depreciated value" basically). This is a complete ripoff since the warranty states a full paid price will be returned. The salesman even states that Hhgregg gives back a full amount unlike Best Buy policy (what a way to sell benefits and features - they can't even honor any of it benefits)The sales people and management give you the brush off when you step in the store as if you an ant. WORST CUSTOMER SERVICE!! They hang up you when you call and laugh in your face when you go to the store. SAWMILL RD Columbus, OH HHGREGG is getting a visit from my lawyer and BBB. | |
| pat | 12/23/10 |
| went to hhgregg in mansfield ohio to purchase a nastalagic stereo ,got there asked the clerk where I could find it she told me she had no idea.so my son and I went to look for it.when we got to where it was there was only 1 left and low and behold there was the clerk that told us she had no idea where they were holding it waiting for a cart then going to check out and purchasing it for herself. called the store and the manager called me a lier saying she had no employes making that type of purchase because they would have had to go through her to do it.I stood riht there and watched it happen. was told they weren't getting anymore in at that price and to go some where else and look. | |
| cjackson | 12/13/10 |
| I bought a small digital antenna, it did not work. I put the antenna aside and forgot about it for a while. When I did decide to take it back I asked that it be swapped for an HDMI cable (swapped no refund!), I had lost the receipt by this time. The local store Macon, Ga could not find my name ( I've only bought a washer, frost free freezer, and 3 LCD TV's in the last year) in the computer; basically the store was saying that I had shop lifted the antenna and refused to swap the item. I will NEVER make another purchase at HH Gregg!!!!!!! | |
| dorothy | 12/2/10 |
| I wasting precious time shopping at hhgregg and waiting for delivery of washer &dryer that should have been spent with retailer(s) with reputable service. The 2-man delivery arrived to find space cleared and empty ready for installation of the delivery. One of the small washer hose (less than an inch in diameter, & about a yard long) was still connected to the faucet. First the delivery guy wanted to leave it on because he wasn't suppose to remove hoses unless removing the appliancee;which the store manager backed-up when i went to get my money back. When i would not let installer use old hose, he then said "you will have to call a plumber to remov the hose. BOTTOM LINE. delivery did not install, & i was to re-schedule when the hose was unscrewwd from the faucet. To say i was stunned with disbelief is an under-statement!! Call a plumber to take the hose off faucet (which i removed with a pair plyers later); speaks volumes about what HHGREGG has to offer the customer. They not only lost the $1,488 sale for washer & dryer, but i will be replacing most of the appliances in my home... but never, ever with hhgregg. I guess laundry has to wait a little longer. DO NO WASTE THE TIME & EFFORT !! | |
| Sheila Gore | 11/29/10 |
| Despite the opinions of my friend, I visited your store anywhere. My family and I met up at the store in Mentor Ohio with many family members at 6am Black Friday. My uncle, aunt and myself made a purchase of 3 46’ Plasma TVs. We left and went to another store that had a better deal. After numerous unanswered calls we returned the TVs and were told bargains aren’t made on Black Friday. No problem went to the register and the ASSISTANT MANAGER charged my credit card instead of a credit. Then she was nice to say it was a mistake and she apologized. Problem is my credit card authorized another $531.00 and will not be released until Wednesday. This error hindered my remaining purchases on Black Friday and Cyber Monday. Telling this story to my co-workers today I find that 2 of them have exact problems with their visits, over charging and double charges. Consumers need to understand that the bargains come with an additional cost, poor service, overdraft charges and fraudulent charges. | |
| Jeff Rice | 11/29/10 |
| Hhgregg tricks customers by offering the lowest prices but have the WORST customer service that I have ever seen. I purchased a Nikon D60 camera AND an extended warranty. When I had trouble with my camera and brought it in to be serviced, it was sent to Norman's Electronics in GA.Norman's does not even advertise as servicing cameras nor are they factory authorised to service Nikon products. The people at Hhgregg sent the wrong serial number as well as the wrong home address to Norman's Electronics. I called Norman's Electronics 4 weeks later and my camera was still laying there because the "weren't quite sure what to do with it." I finally got someone to speak to me from Norman's Electronics and they refered me back to Hhgregg. I spoke with a lady named Toni in customer service at Hhgregg. She assured me that she would get it straightened out and call me the next morning. She did not call. I called the same afternoon and she said that there was "so much confusion" concerning this matter. She assured me that she would get it straight and call me the next day. No call from Toni the next day.I decided to go to the store and speak to the store manager today. I brought it in on 10/9/10.Today is 11/29/10 and I still don't know what the satatus of my camera is. Tony, the Hhgregg store manager, said that they were "waiting on parts and it should be back in a week and a half to 2 weeks and he would speak to Toni in customer service.The incompitence started at the service desk when I brought it in. Do not buy an extended warranty from Hhgregg.I should have bought my warranty through Nikon. I will never do any business with these unreliable people again. I am now going to contact Nikon and find out if they know that Hhgregg is sending their products to Norman's Electronics, who is not even factory authorised to service their products. Buyer beware! | |
| Marenda Boyce | 11/23/10 |
| My husband and I purchased a 47 LCD LG TV for our children who are an army family living in Missouri from NC. Be four we purchased in the store we asked if we could get the same TV on their web site and have it shipped to Missouri. WE were told no! It was a lie! by the same salesman who also called UPS and told us the shipping would only be $60.00. Well LIE again. UPS wanted 200.00 to pack and ship the TV while the HH Greg website listed shipping at $73.00. My daughter who we bought the TV for called the salesman back and confronted him with this information, he said their was nothing he could do? WRONG ANWSER YOU LOSE YOUR COMMISSION"MR FISH" IN HICKORY NC! We are returning the TV and will never do business with such a dishonest store again.Shame on you for doing this to a soldier and his family or any body for that matter. I would say HH greg is developing a stellar reputation for dishonesty from all the other reviews. | |
| Joseph Isherwood | 11/26/10 |
| I've heard nothing good about HHGregg, but we decided to make a purchase and looked at getting the: GGE350LWS -Whirlpool 30" Stainless Steel Double Oven Smoothtop Electric Range, Model No: 198876 the Black Friday sale circular stated that there were "minimum 5 per store" at $699 When we arrived at 5:30am, parking lot was surprisingly sparse, we approached the red shirted sales employee and asked about the range advertised in the Black Friday circular. He looked it up on his computer and it showed "0" in store, but 150 at the warehouse. I asked if they sold 5 of these ranges in the 90 minutes they were opened this morning and he "honestly" stated no. I asked to purchase one of these ranges and he said he had to ask his manager. When he "asked" his manager he said the managers response was that they were all sold out. I then asked when they were sold he said probably sold to customers who ordered earlier. I stated that I would have purchased it via the website, but it stated it was an "in store" purchase only. So we left upset of course, and as i was leaving another customer stated to me that this is a blatant bait and switch as she too was trying to purchase something with a stated "minimum" at the store. In her case she was looking for a laptop. Now, my question...if there were supposed to be a "minimum of 5 in store" during this sale why weren't there? And how can i purchase one of these at the stated price? The time now is 845am on the very day I tried to purchase one of these phantom ranges for sale. I would like this letter forwarded to the powers to be in Indianapolis. If i do not hear back soon I will send this note as well as a written letter to them directly. Again, date/time stamp is 26Nov10 at 845am. | |
| Deborah Savage | 11/18/10 |
| On September 2, 2010, I purchased a Toshiba laptop computer from the Mechanicsburg Store. Several weeks after using this I experienced anything of dark colors turning a horrible blue and pics and videos that you couldn't make out. Thinking it was the funky aero transparency and I must of hit a button, my son tried to fix the color the way instructed and it was not fixable. I finally went to HHGGEGG here and was told for $40 they could look at it!! I said no thanks and called Toshiba. They dialed into it and couldn't see it on their end, so had me dumped everything out and start just as if it were out of the box. And I called Toshiba back and it was worse so they had me take it to the Geek Squad and they shipped it out to Toshiba for repair. Tonight, I just noticed that my laptop was back but another service order to be shipped out so I called the Geek Squad. It came back worse with red lines and nothing but pixels for icons. Toshiba said it was a software issue. Geek Squad is going to put a rush on it and see if Toshiba will fix it as the ONLY software on there was from what was on computer. oh yeah, one thing I did notice, in google maps, someone had an account already set up, so I thought, this is used!! I stupidly signed out of account and should of went right back to the store and demanded my money back. this evening, I Just got off phone with customer service in Mechanicsburg and said your 14 days are up, no refund. I can call corporate, which you are only open when working people work!! I also forgot to mention, at time of purchase, they wanted to sell me a $300 warranty, computer is already warranted for one year and I paid $40 to get it set up and oh yes an $80 router. I will get my money back one way or another for everything I was sold and for my time and aggravation and I have told everyone that to NEVER NEVER purchase a thing from HHGREGG, they have lousy customer service AND don't back up what they sell. If when this computer ever gets back to me, gone for 3 weeks already and now another 2 to 3 weeks and I am told too bad, so sad, I will contact the Better Business Bureau hre in PA and a lawyer and you can bet your bottom dollar that I will get more than what I had to pay. And I am also calling my bank to see if they can help me out in any way in having a refund. I believe HHGREGG is selling used and faulty merchandise as new!! Buyers beware if you ever entered one of their stores. You might as well take your money and flush it down the toilet!! | |
| Cheryl Zeun | 11/14/10 |
| I purchased several items in the Glen Burnie, MD store. I had a $50.00 coupon on purchases over $399. I was told by the sales person that I could only redeem the coupon on 1 item that was over %399.00. I told him that was be off my total purchase and a second time he told me that it was on a single item over $399.00, I intend to write corporate. The sales person was nice but should be informed on store policy. | |
| GLEN HALL | 11/15/10 |
| I AM VERY MAD ABOUT YOU'LL SET APPTS FOR REPAIR AND NOT SHOWING UP AFTER THE APPT IS RESCHUELED BY THE SERVICE COMPANY. BOUGHT A STOVE IN APRIL WITH THE 5 YR WARRANTY PROGRAM. THE LEFT SIDE BURNER QUIT WORKING AND THEN THE CENTER BURNER WOULD COME ON BY ITSELF. I WAS AFRAID THAT MY HOUSE WOULD BURN DOWN SO I ASK FOR AN APPT. GOT AN APPT BUT THE REPAIRMAN GOT BEHIND SO WE RESCHUELED AND WE DID FOR THURSDAY AND NO ONE SHOWED UP. I CALLED TODAY AND THEY SAID WE HAD BEEN RESCHUELED FOR SATURDAY. WE R TIRED OF CHANGING OUR PLANS AND NO ONE SHOWING UP WHEN THEY R SUPPOSE TO. WE HAD PLANNED TO PURCHASE TVS FOR OUR GRANDKIDS BUT NOW WILL SHOP WITH SOMEONE ELSE BECAUSE H H GREGG DOESN'T FOLLOW THUR AFTER THE PURCHASE.WE PURCHASED AT THE COLUMBUS GA STORE. | |
| Elizabeth B | 11/3/10 |
| I purchased an XBOX360 from the Clarksville, Indiana HH Gregg on 2/3/2009 for $400. I also bought a 2 year warranty for $62.99. The sales rep and the warranty book both say that the warranty covers any damage and offers a one time replacement. In September of 2010 the Xbox started to malfunction. Sometimes the door wouldnt open, games or movies wouldnt play, the xbox would freeze or not come on, and sometimes one of the red rings would appear. Near the beginning of October I took my paperwork into HH Gregg and asked them how I could get my Xbox problem taken care of. The women at the help desk told me I had to call NEW Warranty company. I went home and called NEW warranty company. I told them what was wrong and the woman on the phone told me that I was eligible for a replacement and gave me an authorization code. She then told me to take the xbox to HH Gregg and give them the code and I would get a new xbox that day. I unhooked the xbox and took it to HH Gregg. I gave them the code and explained what the woman at NEW Warranty company had said. The woman at the help desk got a manager and I was told thats not how things work. They told me it could take 24 hours for the paperwork to go through and that I should get a call the next day, but they would send in an inquiry to their main office. I waited two days and called the store to see if they had heard anything. They said they had not and that I had been misinformed, it would take 5 days for the paperwork to come through and then 24 hours after that to get a call. I waited a few more days and called again. They had no paperwork. HH Gregg customer service patched me through to NEW Warranty service. NEW Warranty informed me that they had no record of my calls to them, and that once they send off the paperwork for a replacement its out of their hands. They patched me back over to HH Gregg customer service. I explained to HH Gregg what the warranty company had said, and HH Gregg patched me back on with the warranty company! We got a different person at the warranty company and he asked what service center we had taken our Xbox to, we hadnt even taken our xbox to get service and had never been told to do so. The man with NEW explained that the code we had was to get the Xbox fixed at a service center and not to get a new xbox. After a few minutes of trying to get an answer my husband finally got the name of a service center in our area. We took our xbox and drove 40 minutes and dropped it off to get service. A week later the service center called and told us our DVD drive was burnt out(they didnt say anything about fixing the other issues) and they were waiting to see if the warranty company wanted to fix it or replace it. A few days after that I got a call from HH Gregg. They told me that the repair shop couldnt find the part they needed to fix the xbox. Hh gregg couldnt find the part to fix it either. They then told me that I had to wait for a prepaid box to come in the mail and then mail off our xbox to a different company in PA for repair which could take 6 to 8 weeks! At this point my husband had had enough and he got on the phone and demanded they just replace the Xbox since it was covered under the warranty and they had a chance to fix it but didnt. The woman said she would send the paperwork through to get our Xbox replaced and we would be contacted withen 24 hours. We waited 2 days and called the store. They said they had no paperwork. We called the warranty company and they said they had sent it but it could take 5 days for HH Gregg to get the paperwork. We kept calling and were finally told that HH Gregg had gotten the paperwork on Monday (November 1st 2010) and to call the store every day to see if the paperwork was in, but it shouldnt take more than 3 days. I called HH Gregg Wed. (November 3rd 2010) just to see if things had gone through yet. The woman I talked to on the phone couldnt start a sentence without saying UMMMM and kept me on hold for 10 minutes just to come back and tell me that she doesnt know for sure but she GUESSES it might take 7 days for them to get the paperwork. No one at HH Gregg or NEW Warranty seems to know what they're doing at their own companies and they seem to have zero communication with eachother. What should have taken a week to fix has been stretch over a month! No one knows what they're doing, they dont actually know their own policies so they just guess or make things up. If they had told me to send my Xbox out for service the first time I called, this might not have been an issue. But after 4 weeks I just want a replacement so I never have to deal with either company anymore. I will never purchase anything from HH Gregg or NEW Warranty again. | |
| | 10/25/10 |
| I purchased my 58 in Plasma Samsung TV on May 1st. With this I also purchased an additional 3 year Premium Service Plan. The first time I have a problem and need to call in for Service, I learn a few things I am not happy about. Set is 5 months old. On Friday, Oct 8th, we are 5 min into a movie> After about 5 min the TV popped like a fire cracker and I saw a blue spark from the back and the picture went blank and wouldn't come back on. It's pops every time now when I turn it on. I waited for Monday morning to call for Service. So Mon Oct 11th 8:30AM I called the Service and was transferred to a 3rd party Service Organization called Norman's Electronics.The first rep I talked with first wanted me to fax her my Service agreement before she would set up a Service Request. After all of that and describing my problem to her she advised that I talk with a Tech Support specialist and he might be able to determine the problem and Order parts to save some time. I agreed and after about 10 min of holding finally spoke to a TS guy (Danny). I explained my problem and he said, "Sounds like a Power Supply or a Y board. I said, "ok can the tech coming bring it and install it?", He advised that he needed to send a Tech out to verify it first and would not order parts just yet. I was then transferred back to Customer Service, but got hung up on. I called back, went through the same as before, and a lady finally said, "We can schedule a Tech out next Monday (7 days away), and he would be in touch w/ me. I asked Why the long delay in service, she advised that this same tech covers an 80 mi perameter and stays very busy. On The next Sunday (the day before he was suppose to come), a Tech called me that evening. Asked what was the problem, I explained the same thing I told the two previous people, and he advised that if he could determine what the problem is over the phone, He could order parts which would save some time (2nd time I've heard that). He asked me if I could try and turn it on again while placing the phone near the TV so he could hear it. I did, It popped again, and again saw a blue spark from the back. He said, "Sounds like a Power Supply or the Y bd (Same thing the prev Tech said). He said, there's no sense in coming out with no parts, he could place an order on Monday and when the parts come in he would call me and come out asap. Another week has passed, It's now Monday Oct 25th and I've not heard from anyone. I just called Normans and they advised that the part arrived in on last Thursday... SO WHY THE HECK DIDN'T SOMEONE CALL ME? The rep told me that it looks like the tech is booked for another 7 days, and maybe he can come out Monday week. ALSO I'M WONDERING, WHY COULDN'T THEIR T.S. GUY I SPOKE TO THE FIRST TIME ORDER THE PARTS? Would have saved a week. If I knew now before I purchased this TV from HHGreg , I would not have purchased it. I can't believe that they use 3rd party Service Providers, and only have (1) provider in this large part of the Metro Atlanta area I live in. I was told by Norman's that this one Tech covers an 80 mile area. That is ridiculous ! Norman's gives me the feeling that I'm just another problem and I am not a priority. I called the local store to complain (Stonecrest, Lithonia GA) a manager was suppose to return my call, but I never heard back from anyone. It has now been 15 days since I first called in for service and I have yet to see anyone. I am a Regional Service manager for Schneider Electric's APC/MGE and If we treated our customers like this, we would be out of business within a year. Very Poor Customer Service...You have a very dissatisfied customer, and I will NEVER buy from HHGreg again and will advise all of my friends to do the same. | |
| Owen McCloskey | 10/19/10 |
| Buyers beware!I recently purchased a living room set at Rooms to Go in Naples FL. Part of the sales promotion was a free 50" Samsung Plasma TV. What a deal right? Wrong. We were handed a piece of paper with hhgregg letter head at the top that said the "TVs available for pickup at hhgregg 5 days after thw delivery of one of Rooms To GO's selected room packages. Please bring your TV claim card and Rooms TO GO sales order slip to hhgregg". First I had to wait 5 days for my furniture to be delivered. Then I waited another 5 days to be able to pick up the TV. I headed down to the local hhgregg store and gave them my paper work. They looked at me like I had three heads. The two young ladies at the SERVICE DESK had no clue about the sales promo. They check the number on the back of the TV claim card and it showed a zero balance in their system. The young ladies called for the manager and he was of as much use as they were. He said to me that I had to wait 5 business days. I showed him the form stating that I only had to wait 5 days with no mention of business days. He told be that there was nothing he could do and try back in two or three more days. So it looks like I will be waiting a total of 13 days to recieve a TV that I have already purchased. Well hhgregg the entertainment system that I was planning on purchasing to go along with this TV will not be purchased at one of your stores. I am going to go back to Best Buy and spending my hard earned money with them. | |
| Karen | 9/8/10 |
| I purchased a T.V. With a 5 year extended warranty. The T.V. Broke 3 times in 2 years and they now want replace but it with a T.V. That is a third of the price I paid, and they will not honor the rest of the warranty. No one at HH gregg is willing to help us. They are rude and I will only buy appliances and electronics from Sears now because they stand behind their products and warranties..... HH Gregg lost a lot of business from me...I am going to the local T.V. Station to tell people not to buy from them.... | |
| Al Gazjuk | 9/8/10 |
| In 2006 I purchased an LG Refrigerator (I'm happy with the product) and HHGregg delivered and installed the refrigerator. Due to a faulty installation by the installers, the water line connection to the refrigerator was improperly connected...I now have a buckled hardwood floor and mildew adjacent to the refrigerator. My initial complaint was lodged on July 16, 2010. I have not been able to use the ice maker or water dispenser since that time. We are approaching 2 months and recently all I have been getting is a voice recording with no returned calls. You are great on price and selling - not so great on SERVICE...and that's what it should be all about! | |
| cara | 9/15/10 |
| I have had a couple of bad experiences. First, I purchased all my kitchen appliances I had a problem with my lg stove. The service people were rude and would not even come to my house. They told me it wasa cosmetic issue, not cov ered under my warranty. I also purchased a TV and an 5 yr warranty. The tv just quit after 2 yrs and I waited 3 wks for replacement after calling and holding daily I finally got help from the corporate office. I have my new tv and will never deal with HHgreg again!!!!!!!!!!! Go to Sears!!!!!! | |
| Mark Broxton | 9/15/10 |
| I bought a dishwasher from HHGREGG, and it hasn't worked right since I have had it. The service department has been out three times and still it is broken I asked for another dish washer they said no, Asked for a refund they laughed, They love you till they sell you something then you are nothing to them, I will not buy anything from them again and neither should you!!!!!!!! | |
| K. Wolfe | 9/21/10 |
| I bought a Samsung 46" flat screed LCD HD T.V on 7/21/10 for $1029.00 56 Days Later I recieved an Advertisement flyer in the mail advertising the exact same TV for $772.00 I called the store to ask for the difference which was about 200.00, A significant amount of money. I was put through to a store manager whom informed me that they would not return the difference in price due to a 30 DAY Policy. How awful is that. What a RIP OFF. I am so angry, because the sales People Lie about being the Cheapest Price. Their corporate Company Knows nothing about Customer Service, they Stink, Do Not Buy Anything from this store unless you like to Pay too much money for it. KNOWING WHAT I KNOW NOW I WOULD HAVE GONE TO SEARS, BEST BUY, OR HARRIS APPLIANCES. NOT HHGREGG NEVER EVER AGAIN. I am advising all of my friends, co-workers and neighbors to stay away from this new store. They have not been in business long and if they keep their customer service as is, they will not be in business for long. THAnk God | |
| E Tyson | 9/13/10 |
| hh gregg at the Florida mall in Orlando,FL are the most unprofessional people that I have seen in my life. Very racist. Think because you have an accent you have no money to buy. Bought a matress set and corporate office gave a credit for the matress. Will never deal with this store. Go to Sears instead. It is not only about price. Warranty and service is also important. David from the warehouse in Davenport FL told me he was going to call me back. I am still waiting on his phone call. Guess I have to take different route to solve my problem. I am still sleeping on the floor since he told me not to sleep on the matress until the problem is solved. Thanks HH Gregg. You are the type of business that need to stop treating people as an uneducated customer. | |
| Rita Boller | 6/9/10 |
| I was extremely disappointed in your false advertising of the SONY 16GB Walkman Video MP3 Player for $79.97. I was informed by one of your sales clerks that the store had never stocked this item and would not be stocking it in the future! If this isn't false advertising, I don't know what it! This was my first time in the store and I was NOT impressd and doubt I will return! My actual rating for your store based on this experience is a -10! | |
| Michael.S. Murray Sr. #609-320-7694 cell | 6/15/10 |
| Dear Sir: I may a purchase with your compand on 06/02/2010, with a delv date of 06/14/2010 the day started off wrong I got a call from your company around 8:00 to in form me of the delv. that was good then I was inform that the micro wave was on back order,then when they delv the refr it had a dent in the front, I talk to someone name tome said he was sorry he was right he is sorry he said someone should had told me about the back order. tom told me that he had a new one (micr) out of the box but nothing was wrong with it he would take 50 dollars off the price he lie the micr was delv on tuesday june 15 2010 with a big dent on the top and it was very dust and dirty on top of all that I had the dish washer put in on tuesday it ran for 2 mins and started smoking and water came out the bottom my order # is j207-002473 I have a very un happy wife still no mrico and and dish washer it should not take three days to delv an order I call the store tuesday evening can not get through that kind od business is this that I can not get through after 6;00 pm my wife wants to return everything I still has no micro and no dish washer | |
| Morgan | 8/27/10 |
| I spent all of my birthday cash on a brand new Sony $300 camera. I bought insurance and everything, knowing me I would drop it at some point.. which I did a couple months later. The lens was merely cracked but considering I bought the insurance, I decided to take it in to have it fixed anyway. THIS WAS IN MAY. IT IS NOW THE END OF AUGUST and I still haven't received a fixed camera back. $300 down the drain. No phone calls saying that my camera was ready for me to pick it up. My sister and I have been calling nonstop and we either get hung up on when our call is being "transferred" or we get put on hold for extended periods or time and THEN get hung up on during the wait. We have to go in there tomorrow. If someone tells me "there's nothing we can do".. well let's just say, they better find a way. | |
| Ms Williams | 8/31/10 |
| I made a refrigerator purchase on August 30, 2010 totaling over $2746 to include delivery and extended warranty in Columbus, GA (6499 Whittlesey Blvd). I was told that I would receive a call the next day informing me of a delivery time which I did. I was told between 5-8 pm. My husband contacted the store numeous times to inquire as the time got closer. After finally requesting to speak with a manager (John) came to the phone and was quite rude. My husband was being as professional as he could, however, after listening to the manager's comments I became extremely angry. Basically he made excuses for the delivery guys opposed to providing the courtesy of when to expect the delivery which would be another hour to an hour and a half beyond the original time provided. I would NEVER agree to have appliances delivered to my home during night time hours.I will never purchase again from this retailer. I would much rather deal with Sears at least they provide high quality customer service even if their prices are slightly higher. | |
| Nicole Nurrenbern | 7/30/10 |
| I purchased a laptop from the store in Evansville, IN on June 25th. I returned the laptop the following day after finding out, when I got home with the laptop, that it had been used and had another profile on it. I was unable to do more than power up the system, without the password from the previous owner I could not get the system to boot up. I returned the laptop on 6/26 and was told that my check would be mailed to me for a refund. It is JULY 30 and to date I have not received this refund. I have contacted the manager of the store, only to be told that he has the product and I'm no longer any of his concern. I have contacted the customer service personnel on numerous occasions about the refund check. One was issued a few days after I returned the laptop but it was sent to the wrong address. That check was cancelled and new one issued, that check however has never made it here. My husband and I are consulting with the Indiana State Attorneys General office and the Better Business Bureau to file formal complaints and possibly to file a claim in Small Claims Court. | |
| MICHAEL FRYE | 8/17/10 |
| MY NEWLY SEEDED FRONT BANK OF MY HOME HAD TO BE REPLACED AFTER A DELIVERY. THE EMPLOYEES ACTUALLY WERE ADVISED TO LIE ABOUT WHICH EMPLOYEE WAS THE STORE MANAGER AND I WAS DIRECTED ON MULTIPLE OCCASIONS TO TRAINEES AND NOT ACTUAL MANAGEMENT. AFTER MUCH INVESTIGATION, I FOUND A MANAGEMENT PERSON AND THIS INDIVIDUAL, NAMED ANDY OF THE BRIER CREEK-RALEIGH,N.C. STORE, WAS VERY RUDE AND UNWILLING TO HELP. I CONTACTED THE REGIONAL AND DISTRICT MANAGEMENT FOR A SOLUTION AND THEY TOO WERE UNRESPONSIVE. MY YARD WAS NEVER REPAIRED NOR ANY TYPE OF EXPLANATION OR APOLOGY FOR THE UNPROFESSIONAL BEHAVIOR. NO MATTER HOW GOOD THE PRICE HH GREGG WILL COST YOU MORE THAN THE DIFFERENCE IN DAMAGES AND HEADACHES FROM THEIR POOR AATTITUDE TOWARD CUSTOMER SERVICE. | |
| Sandra Frizzell | 7/14/10 |
| On April 10, 2010, my new husband and I came to your store to purchase a new entertainment system. We were so excited to finally get a new TV, sound system, Blu Ray DVD, wall mount, etc, etc, etc. When choosing the items that best fit our needs, we were “assisted” by two sales representatives [Chris Murdock and Troy Morgan]. I found them to be rude and pushy, but our desire and excitement about our new entertainment purchase, made my husband overlook their demeanor and relied on their expertise for our choices. We spent $2,758.20. We trusted them to guide us in our purchase in order to insure that our equipment was capable with each other. With regard to the Bose sound system we purchased, it took us some time to research the correct installation – even purchasing additional cables, etc. for its proper use. My husband returned on April 12 to make the additional purchases and found approximately 7 people standing around talking, but no one to guide him or help him with the additional accessory purchases. So he returned with a knowledgeable friend to help with his purchase. Today, we attempted to return the Bose sound system to the store stating that we didn’t think there was anything wrong with it, but: (1) that the sound was awful; (2) not worth $540; (3) there was no adjustment to the sound (such as treble, or balance); (4) the LG sound on the TV was clearer than the Bose sound system; (5) that we felt the salesmen (mentioned above) did not sell us a system compatible with the LG TV which has great sound; (6) that we would like to find out if there was any resolution, whether exchange for other product, or some adjustment to the current system, or a store credit, or SOMETHING. We were greeted by a professional gentleman named Benjamin Vanderheide who did everything in his limited capacity to help us. However, the response from the “manager” was that we were outside the 30 days for return and there was nothing he could do to resolve our issue. Since Benjamin had been back to the manager on at least 3 occasions, delivering messages from him/her, it was clear that the Customer Relations of this company leave much to be desired. In a situation where a dissatisfied customer has no resolve, I should think: • that the manager should have, at least met with us to explain his/her position • that the manager should have never let a customer leave the store with no possible resolve to a bad situation • that the manager should know that, while trying to build a business and customer base, my husband and I could tell our entire network, either that hhgregg was helpful in attempting to resolve an issue, or discourage our friends and network from setting foot in that store • that, from a financial standpoint, we were willing to purchase a much more expensive system in exchange for the one we are so unhappy with; or that we would use a store credit toward additional purchases; or that the store’s relationship with Bose would find a resolution; or some other “goodwill” customer relation resolution. To say that we are discouraged from ever dealing with the company again, due to the first two salespeople (one of whom yelled at me for delaying my decision to purchase!!!), or for the reasons listed above in the manager’s lack of interest in customer relations, is an understatement. | |
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