2455 Paces Ferry Road Atlanta, GA 30339
(770)433-8211
Reviews For Home Depot Corporate Office
j. brooks  | 2/1/12 |
| I have a friend who has worked at home depot in northeast Ohio for over a year. They suspened him for something he did not do and do not have the common curiosity to answer his phone calls or emails to tell him the status of his job. He has been fully cooperative with the company. Before this all happened he stayed over and came in on his days off. He has been on time and never used his sick or vacation days so he could have been there if home depot needed him. | |
| Jason Marlow | 1/30/12 |
| I am concerned by the way Home Depot treats the employees they have. I have a friend that has been fired because she went to the main office to report problems and alot of other issues going on at store 3813 that she did work at. She was fired for the ignorant reason of not getting along with other employees. Because she would not allow them to treat her like a dog and went over there head she got fired. How can I shop at a place that treats employees like that? I cannot!! | |
victor  | 1/28/12 |
| I am having a problem with a warantee vendor. HD only has their warantee dept. in India or China. They are unable (not unwilling) to help. I finally reached customer service in Georgia and they seem to be really trying to help. Hopefully my not quite one year old Maytag washer which has been repaired 3 times already will be fixed for once and for all. The vendor is terrible and I truly hope HD cuts their contract with them. | |
| mitchell weber | 1/27/12 |
| for approx 2 months there was a love seat for $232.00. this was seasonal furniture. in the middle of jan. the price was raised to $281.00. i want to purchase this at the price that was posted for 2 months. | |
| Stephen Kokai | 1/27/12 |
| I am a disable vet and have a hot dog cart. I live in the Eastonm, Pa area and have sent e mails to you requesting to put my cart out side your store as do some many in different areas. The manager said I had to get Corperate permission do so. I have all that is need as far as insurance and will get my health cert when approved. But it seams that you can't take the time to send me an e mail to let me know if I can or can not sell there. Again my e mail is sjkokai@hotmail.com Do you think you can answer this question in a timely manner? Regards, Stephen Kokai | |
| | 1/24/12 |
| I had worked for a governmental entity in construction procurement for the last 5 years. As of June last, our department was closed which affected the employment of 4 professionals. I have extensive construction and warehouse experience, dependable, trustworthy, extremely hard-working with unbelievable customer service skills; not to mention, that I contribute any spare time, to several charitable organizations. Having an elderly mother and a disabled son who live in my home and are dependent upon my salary to survive, I have difficulty understanding the reasoning behind Home Depot's HR department not to consider my qualifications. What has happened to Home Depot with hiring qualified professional personnel? After careful consideration of the reviews on this page, I will redirect what I have to offer elsewhere. | |
Katrina Nikuvic  | 1/24/12 |
| I worked for this company for 8 years and suddenly A manager began to give me problems. I started flirting with me to the point where he made it clear I would have to do things for him if I wanted my job. He told me he wants to stick his penis in my poop shoot and rub his cum in my nose. He then proceeded to tell me how he wants to defecate on my chest then have sexual relations with the feces on me. Once at work he came around the corner and shot cum on my chest while I was working with a customer and then grabbed my breasts then had sex with me right there on the counter in front of the employee. He then pulled out and shot sperm onto the employee then continued to have relations with both of us. | |
| Doug | 1/24/12 |
| Home Depot is the handy mans dream. I have shopped for building materials for years at home depot. I hate shopping as a whole, but could always go into a Home Depot and shop or buy. I have spent a lot of money over the years there. That now will come to an end. For some reason Home Depot has decided that they would branch from what they do best in providing quality building materials and also dabble in morality issues, or lack thereof. Home Depot is backing the gay agenda. Regardless of the opinions of the heads of the corporation, I think you should stick with what you do best provide quality building products. If you just do what you do best and keep the other garbage to yoursleves we would all be better off. You will not be getting anymore of my money as long as you work to destroy the family with your support of this agenda. Lowes here I come. | |
| Don | 1/19/12 |
| homedepot managers have no back bone they have no idea how they treat people that have worked for them for years the way they treat them there should be laws to protect the employees managers go bowling on company time call people in to work so they can take there favorites out to have a good time while the company pays for people to be bowling wtf wake up managers you are the ones that should get fired wife was fired cause she couldn't work the hrs she was hired for and for years she helped out if they needed help she was hired for part time they asked her to go full time so she did everything was good till this manager of 2 months comes in and starts pissing employees off homedepot is a joke | |
| john doe | 1/19/12 |
| is it standard procedure for a new manager to come in and write up 40 employees for attendance infractions no matter for how minor or major to make a point and at the same time ignore abuse and other company infractions made toward employees. this company is out of control shareholders should invest their money elsewhere.may a union rep. please come and help us all these goons are out of control--- griffin,ga.0138 help | |
| Deborah Gorgonne | 1/18/12 |
| To Whom This May Concern, Please take note as all to often we hear of only the bad things that happen in stores today..... I was in the Hyannis, MA Home Depot Store approx 2 months ago and asked a couple of associates for assistance in the electrical aisle.....to no avail neither of the employees cared to assist me and I walked away disappointed then making a trip to another store off Cape and received exemplory customer service. Come to find out these 2 individuals were from the Met Team and not our regular customer service reps from the Hyannis Store. This has been on my mind for some time. I go into Home Depot often and purchase on a regular basis as I manage properties and found this very refreshing. Approximately a week ago I went into the very same Home Depot in Hyannis and found an associate in the Tool Box aisle, his name was Omar S. He greeted me with a "smile and Good Morning" as when I am in the store most of the Hyannis employees greet me with courtesy greetings! He walked me through the purchase of a toolbox for my family and asked me if there was anything else I needed assistance with, as I had a list with me and he showed me where all was and walked me right to the register once I had gotten all on my list! How customer service orientated is that?!! WOW! Oh yes, he even put items into my cart that I could not reach or handle!! To my surprise, he is a member of the Met team also I found out while speaking with him through my shopping trip. There should be more trained individuals like Omar in your stores and shopping would be beneficial to men and women alike, that go there with a purpose and don't want to dottle all day!! My great thanks to all of the Hyannis employees over the years and months, they have a customer service orientated team and wish them all 100% cudos as well to Omar from the Met team. I don't know what you have going on with your employees as far as benefits for being so customer friendly, though would like you to know you should keep up the programs!! Thank You Home Depot! 5 Stars for the team!! and no (0) stars for the first 2 employees from the Met team I encountered. Sincerely, Deborah Gorgonne Others that have given exemplory service are.....Sarah, cashier, John, cashier, Gwen, customer service returns, Ryck, Home Services, Lorna, Home Services, Randy, Electrical, Raj, customer service, and these are the few that stood out! Thank You all once again for making my shopping @ Home Depot a pleasure. | |
| Vita Boyle | 1/18/12 |
| The Home Depot on Thomasville Road in Tallahassee, Florida, is staffed by exploitive and misleading individuals. I purchased, easily, $10,000.00 worth of home remodelling items from them late 2010. One of the items I purchased was a double master bath cabinet, and the cabinet top. Since thier cabinet dept. is supposedly made up of experts in the field of cabinets, I relied on them for their guidance and opiion. The Home Depot cabinet maker came out and strongly recommended to me that I make the cabinet four inches higher than usual, that it was what everyone recommended because it is better on your back, etc. etc. The cabinet maker assured me the cabinet would not be any higher than 4 inches taller, and no higher than my kitchen counter. I followed his advice. It took Home Depot at least three months to install the cabinet and the cabinet top. After that, a plumber had to come out and install the hardware and plumbing items. Other items were installed in my home by Home Depot throughout that span of time as well. Months later, when I finally was able to get everything done in the bathroom and I started to use the bathroom, I found out the new master cabinet is a gigantic master bathroom cabinet. it is extremely inconvenient for me to use. I am 5'1" tall. The cabinet is 36-1/2" tall, a full inch taller than my kitchen counter! Your local staff, Jeff Shaw, Store Manager, Alfredo, Manager, and the kitchen cabinet men, Francis and the installer, Joe, are all denying they made the recommendation, or they are saying that 36-1/2" in height is now standard everywhere. They are insulting, arrogant, and rude. What has happened to Home Depot? Where have Arthur Blank's principles gone to? When anyone sees me, it is very obvious I am a petite woman. That they would recommend a 36-1/2" cabinet to a 61" in height person, is ridiculous! They obviously highly recommended the higher cabinet because their profit margin was more important to them. I want to meet with the District Manager for this area, one-onb-one. Is someone going to respond to this complaint from Corporate Headquarters? ATTENTION EVERYONE. IF YOU DO NOT WANT TO BE MISLEAD AND TAKEN ADVANTAGE OF BY VERY RUDE, EXPLOITATIVE INDIVIDUALS, DO NOT GO TO HOME DEPOT. GO TO LOWE'S. Vita Boyle | |
| oscar | 1/14/12 |
| I recently worked for the home depot in El Paso TX but i quit 4 days ago because i was harrased. I saw a dryer that was marked down so i told my wife to purchase it so she did. She paid and signed a contract with them. Five days after she bought it the store manager called me to the back office and tells me, what did you buy from us, i said i didnt buy nothing, why? He says, "you bought a dryer and i want it back,its not yours." So i tell him youre right its not mine my wife bought it. Well i want it back because its not yours, he said that my dryer was another that they had in another aisle. The dryer that was in the other aisle i had seen it sitting there for at least a month with no sales tag or nothing that would suggest it was for sale. Now we left it at that and i went back to performing my duties so he call another associate to write up a sales price for the other dryer and calls me and tells me that the notice of sale was inside the dryer all this time, but that was a lie because i saw him printing that sales note and prior to that i had checked inside to see if the price tag was in it and it wasnt. The thing that i dont quite get is that why did they tell me instead of calling the purchaser? I didnt buy it, i dint sign for it so why did they harrased me? All i can think is that they know they made that mistake and they know if they had called the purchaser, they woulnt get it back since the deal was made.So they tried telling me (since i work there)kind of saying well if we dont get our dryer back you are going to be fired or layed off. The store manager decided to ask another associate to tell me to return the dryer because it wasnt mine.If he would of asked(store manager) me nicely when i walked in the back office that he had made a mistake and that he would give me another dryer or even store credit, i would've probably give it back. But since he demanded and made me feel like i had stolen it then he wont get nothing but a law suit for harrasment. | |
| Cynthia abbate | 1/11/12 |
| Home depot does not follow through on complaints. I had to wait 2 months before my hardwoods were installed. Problems galore. Inferior wood that did not match the sample. Inferior installation that caused a hazard to people who walked on my floor. The installation was so bad that I had to have the floor removed and a new one installed by a lumber company. This was quality work, quality wood and it only took 2 weeks. I went through the channels of filing my complaint. Home depot would not admit to the poor workmanship....they check it out and then tell you nothing is wrong...I wrote to the ceo and sent pictures of the poor workmanship in December. I have not heard a response yet.....from anybody......they are terrible!!!!!! | |
| James S. Bond | 1/12/12 |
| This letter is in regards to past eployeement with your store in Avon ,Ma .I was an employee at that locations in the past. I Reapllied for a job for night working with the frieght team. when i spoke to the recruiter at the west roxbury store she said im not for rehire. so i would like to no the reason why this is pending against me on file with your company. i left job due to family emergency at that time my father was sick with cancer an i had to asist the family back home. pleas response my email is jamesbond7033@yahoo.com | |
| george brennan | 1/9/12 |
| I will love to complaments the managers at home depot on queens glendale new york great customer services for the past 6 monts. I am fixing my house they are awasome spcial thank you for virginia one of the manager and this lady name who always all over the place and very helpful I believe she work at the cash register dont know her last name but her name is anna she is being very helpfull to me and my wife for the past month thank you home depot and keep the good work. | |
| lost customer | 1/9/12 |
| I purchased a cordless tool online that when opened had been previously opened then resealed. There were missing parts, so I sent a email to online customer service. What a joke, after identifying the missing parts I was asked by one their brilliant employees if I received an empty box.......after being told the parts were being shipped, I was told those parts didn't come with the tool. Round and round we went, in the end I was told I could keep the item as is missing the parts that would end up costing me another $30.00 or return to a store for credit. They would not provide UPS pickup, I would have to drive 30 miles to return to a store. I WILL NEVER SHOP HOME DEPOT AGAIN. If enough people shop elsewhere, when it hits Home Depot in their pocket they will listen to the feedback. GO to LOWE's. | |
Jerry Ludwig  | 1/9/12 |
| received a coupon in mail of no interest financing for 12 months,, 1.if I want to buy an appliance I can go to Best Buy and get as good or better price and 18month no interest..2. my closest Home Depot is 80 miles away and you don't deliver in my area if I buy online..3. I have a Lowes here in Ardmore Ok and they had poor service but after a few emails they now have more checkouts open and no self serve checkouts.4. The self checkouts put people out of work and cost a lot of money so where are you saving money?? 5. Every time I use the self checks they make errors or something so then I have to wait in line at customer service to get it corrected so how does this save time..6. I've filled out your surveys and see no difference in stores... | |
| Ben | 1/10/12 |
| I recently ordered over 4,000.00 of kitchen appliances. My order was supposed to get a 200.00 rebate for ordering 4 items. I received 100.00 and wrote an email asking for the other 100. I received an answer after 3 emails. I would get a 125 rebate in my email for my troubles. I received this as a phone call and email. The email follows: Dear Mr. Ben xxxx, Thank you for your email to The Home Depot Online Customer Support. We sincerely apologize for the previous email and confusion. For your inconvenience we have submitted you order for the amount of $125.00. We will forward it to your email, please be advised that it will take 24-72 hours to receive your gift card. If you need additional help or have any other questions, you can simply reply to this email, or call us between 5 a.m. and 1 a.m. central time daily at 1-800-430-3376. Sincerely, Fiona I've never receive any rebate and no matter how many emails I send back I never receive any response except the automated one that lets me know they rcv'd my email. I've spent close to 10k last year at home depot and probably will try Lowe's for awhile. | |
| Bruce | 1/8/12 |
| I just came from the Home Depot in Laurel, Maryland and whatever they are doing keep it up. Every employee I encountered had a smile and said "good Morning". Natalie at the self checkout was great and very friendly. I remember several years ago when I really hated going to that store because it always seemed as if it was a burden to answer a question and that was only if you could get someone. There has been a remarkable turn around with the employees over the past 2 1/2 to 3 years. Whatever is being done keep it up because I have been in the service business for over 40 years so I know a little bit about customer service and you have it right. Now do not let it go...Thanks 1/8/2012 Sunday | |
| Dominick Rosa | 1/8/12 |
| I am a Korean War Veteran and went to Home Depot to purchase appliances HD has a Veteran Discount Program and the Picture veteran ID card should have the wording Service Connected printed on the bottom service connected implies that the veteran has a disability therefore without a disability you do not receive the 10% Military Discount They have a printed sheet at each register with pictures of the Veteran ID Cards HD honors Thanks HD for Helping the Disabeled Vet But we all put our lives on the line and you pick and choose who deserves your 10% discount I hope all the military Veterans coming home from the wars reward you with your kindness that is only the service connected ones the others sorry charlie you servived... D. Rosa 821 EAB US Army | |
| K. | 1/5/12 |
| I worked at HD for 3 years. Home Depot is the worst in employee satisfaction. The management is untrained and unequipt to handle problems. there is no Human resources in store, employees have to call an aware line to get anywhere. Reporting issues to management is like reporting to a child. they take the information into their management meetings and laugh about it. Most managers are just floor employees that learned to kiss some behind, and are promoted to manager..no training required. And Prejudiced!!! I can't begin to tell you how bad it is. There are NO female, black or hispanic management in the Massachusetts stores. And if you file a complaint, you are retaliated against. The annonomous Call line. is recorded and played back for the managers. Tell me how that is annonomous? When you work with people everyday, they recognize your voice. Worst Company to work for EVER! | |
| Trixie V | 12/24/11 |
| My husband is an floor manager at Home Depot. He was at work setting steel beams when one fell and busted his head open. Not only was an ambulance not called,he lost alot of blood,but another associate actually told him he didn't need stitches! He was sent home to take a shower and told to return to work . Fortunatly I convinced him to go to the hospital where he received 8 stitches,but he was still asked to return to work. He has worked 5 hours over what he was supposed to. I may be wrong,but isn't this ethically and morally wrong? He even informed his supervisor that he was feeling unwell,and all that was done was he was assigned more work,since no one did anything for the few hours he was in the ER. All my husband has done is bore me to death about how much he loves this company. He comes in on his days off,and works late,does everyones work for them so they don't get in trouble,and goes above and beyond everything he's ever been asked to do,so it would be great if it didn't continually screw him over. | |
| Cassandra | 12/19/11 |
| We have been a service provider for several months for home depot in Michigan. We are now refusing jobs from home depot and they owe us a nice amount of money for the last four jobs that we have completed. I cannot get any answers or help from anyone. The office that we have been dealing with keeps on giving us the run around asking us to email work orders, email this, email that. They stopped answering are calls and stopped returning calls. We have done everything they have asked us to do. Now we are stuck, not sure who to contact next. I have a long elaborate email wrote out and ready to go to all personell. Customer service does not even know who I should contact. It has been months and we just want our money. They try to cheat contractors out of money, the field inspectors dont know how to measure, or order materials. Every job that we have done was a total disaster. | |
| Renee Devine | 12/13/11 |
| I've had a Home Depot card for many years. My husband is a union carpenter and we have done quite a lot of business with them over the years. When I first got the card, my credit was not that great.....not for any other reason than I had not had a very long credit history. I didn't apply for credit cards until late in life. Still, home depot gave me a card. I have never missed a payment........not one! My credit limit was $1000 and has been that for a very long time. I recently made a $700.00 payment on my card. Yesterday, I went to look online at my statement and it said I only had a $500.00 credit limit!! I called HD and they gave me a number to call. The person said on 12/10, a systematic update was done and a lot of people's limits were slashed or some people's accounts were closed all together. They said they did a credit report check on their customers and they go according to the credit report. Well, I had a lousy credit score when they gave me the card and through careful and watchful good credit card practices (I even subscribe to CreditScore.com), my credit score is now in the 700's. I asked why they would do that to a loyal customer....WHO NEVER EVER MISSED A PAYMENT....and he said there was nothing he could do. I hesitantly closed my account. I say hesitantly because Home Depot is convenient to me location wise. I told him it's awful they would do that to such a good customer, but there is Leows, Ace Hardware and plenty of other places to go. I'm devastated they don't appreciate my business. I have great credit now and I have no idea why they did this. | |
| Michele Healy | 12/7/11 |
| Danielle in the design Center in Oceanside, California store on Vista Way forged my name (spelled it wrong and used my nickname- when she signed it) on a credit card application- She enrolled my in the Balance Protector Plan which has cost me $747.00. I purchased $7200 worth of cabinets, paid my credid card off within the 12 months and now realized that I have been overcharged and Home Depot is doing nothing about except give me the run around. I've written a letter to the Gray, TN office and have yet to hear back. Filed a police report today! Very disappointed in the lack of customer service and follow-up after being a victim of fraud. Will never shop at a Home Depot again. | |
| RICHARD DRIGGERS ZEPHYRHILLS FLORIDA | 12/5/11 |
| I WAS INJURED AT THE Z-HILLS STORE WHILE GATHERING A PRICE LIST FOR A JOB IT HAPPENED IN FRONT OF AN ASSOCIATE AND TWO CUSTOMERS I WAS REFERRED TO SEDGWICK IN NASHVILLE TENN THEY HANDLE CLAIMS FOR HOME DEPOT WHO SAY THEY ARE SELF INSURED BUT PAY OTHER COMPANY TO MAKE DECISIONS FOR THEM I HAVE BEEN A LOYAL HOME DEPOT CUSTOMER FOR OVER 15 YEARS HAVE SPENT OVER 500,000 DOLLARS OF MY OWN AND FOR COMPANY AND CUSTOMERS FROM BLOOMFEILD CONN TO KEY WEST FL BUT WHEN I GOT INJURED I WAS A NOBODY TO SEDGWICK AND HOMEDEPOT I HAVE A PACEMAKER AND NEED SPECIAL TEST TO DETERMINE THE EXTENT OF MY INJURIES TO MY BACK AND POSSIBLY MY PACE MAKER I WAS LIED TO BY NAKEA PETERSON EXT.84636,BETTY THOMAS EXT.84556,GEOGETTE STRINGERS EXT.83045,ROBERT FITZWATER EXT.84651 THEN THEY OFFERED ME 500 DOLLARS AFTER A RUSHED 2 HR INVESTIGATION ITS EITHER ACCEPT IT OR MGET ATTORNEY WHICH MAKES EVERYTHING MORE EXPENSIVE FOR THE GENERAL PUBLIC ALL I WANT IS THE 1300 TO 1500 DOLLARS IT WILL TAKE TO GET THE TESTS I NEED TO DETERMINE MY INJURIES BY SEEKING LEGAL ACTION IT WILL NOT HELP NOBODY BUT THE LAWYERS HOME DEPOT AND SEDGWICK SHAREHOLDERS SHOULD INVEST IN A VENTURE THAT MITAGATES COST VERUS PAYOUTS A LOT BETTER THAN THESE TWO COMPANIES MY AUNT WHO IS FINACIALLY SECURE IS GOING TO SPEND OVER 15,000 DOLLARS ON IMPROVEMENTS AT HER HOME THATS WHY I WAS AT HOME DEPOT TO START WITH ITS GOING TO TAKE TIME TO GET USED TO FINDING THINGS AT TRACTOR SUPPLY AND LOWES BUT IT IS BETTER THAN SPENDING MONEY ON SOME COMPANIES THAT FORGOT THE MISSION STATEMENT THEY PROJECT TO THE PUBLIC THE CEO SHOULD SPEND TIME READING THIS FORUM BEFORE MAKING MISSION STATEMENTS THAT ARE FALSE ALL THEY SEEM TO CARE ABOUT ARE THE BIG RETIREMENT PACKAGES FOR CORPRATE BRASS MAYBE THEY WOULD DO GOOD BY LOOKING BACK ON THOSE CUSTOMERS THAT MADE THEM THE GIANT THEY ARE SHAME ON YOU MR.BLAKE HOPE YOU NEVER GET INJURED AND HAVE TO DEAL WITH SEDGWICK BET THINGS WOULD CHANGE THEN THE AVERAGE PERSON DONT STAND A REAL CHANCE BIT IS GREED BASED COMPANY THAT MAKES MORE BUT SHORTCHANGING THE PUBLIC WHILE ACCEPTING THE MONEY I AM NOT ASKING FOR ALOT BUT MY ATTORNEY WILL THAT MEANS LESS PROFIT FOR YOU SHAREHOLDERS GREAT INVESTMENT CHOICE YOU SHOULD INVEST IN A COMPANY THAT STANDS BEHIND ITS MISSION STATEMENT YOU STAND TO MAKE A BETTER RETURN ON YOUR INVESTMENT | |
| anonymous II | 12/2/11 |
| I am a former home depot employee. i can relate to many of the complaints by associates regarding store operations. I was employed only 10 months but i have never seen a company so intent on screwing its associates to favor their customers. On one occasion i was written up when i was requested by a customer to load their purchases when the store was jammed. i informed them that we have lot personnel to assist them. My thinking was they might not be aware of the lot associates and that the company ploicy requires certification and training to load the cars. i was written up for "refusing" to assist the customer. Last tuesday i was scheduled to work 10:30 am till 7. Another associate in gardens quit and i was asked to close. Lunch was at 1:30 pm and by 8 i was starving. I ate a can of pringles, snickers and a drink planning to pay 3 days later on payday since i didnt have cash on hand. I was fired for "stealing" and interrogated by someone i have never seen before using profiling techniques. I was recently informed that i was earning something like $450 an hour for the company and they couldnt wait 3 days for the $7. | |
| Black Male | 12/1/11 |
| Racial profiling and discrimination while shopping at Home Depot located at Home Depot #6546, 5900 HWY 6 South, Missouri City, Texas 77459,this afternoon. When Corporate Office allow Home Depot staff to practice racial profiling, then Home Depot is practicing vacarious racial discrimination. This experience does not merit Home Depot Values.(Respect for all people)(Building strong relationship)(doing the right thing(not excellent customer service)(treating people well). If Home Depot want to target me because of my race then they might as well post a sign on the front door. "WHITE ONLY". I am a Vietnam Veteran, an Elder in the Church, and can say i never stole not even a nail from Home Depot. I find it most insulting. | |
| Rev. MB Williams | 11/30/11 |
| Thank you for taking the time to read this humble effort to express my heartfelt gratitude for the random act of kindness bestowed upon my family and me by a Home Depot Manager in Georgia. Though I'd shopped at his location recently to buy batteries for our electric clock, we did not meet. At this writing, the electricity in our apartment has been off for twenty-seven days (since November 2nd). I lost 90% of my fresh and frozen foods, and have only had FOUR hot meals the entire month of November. Because I'm not 65, I didn't qualify for the LI-Heap assistance this month. Every day for eighteen consecutive days, I called my home church, Faith Walk Ministries on Riverdale Road for help. NO ONE returned my call until Tuesday, November 22nd, when the Pastor's husband told me that there was no financial help available to help me with the GA Power bill. With the seasonal temperatures steadily decreasing, the multi-joint arthritis from which I suffer simply could not endure another night of bone-chilling cold and dark in the apartment I call home. I rolled all my pennies, nickels, dimes and quarters, and set out to buy a Hibachi to use for heat and to begin healthy eating again. After several online reviews of Kerosene Heaters, I called Home Depot, and gladly got to speak with Mr. Manny, a store manager. I asked three specific questions which Mr. Manny knowledgeably replied. And then, he answered questions I did not know to ask! Mr. Manny painstakingly pointed out the differences between each of the three models, to help me select the one best suited to my needs. There was a considerable difference between the price of the equipment I needed versus what I could afford.I was just about to give up when Mr. Manny graciously asked WHY I was so stuck on using Kerosene for heat. Thinking I'd never meet him, I candidly told him that after retiring last year, I begin my new job in mid-December, which unfortunately means I probably won't receive a paycheck until the New Year. We don't have gas service in our apartment, and Georgia Power disconnected electric service on November 2nd. I explained that I'd tried burning cardboard in a metal container, but the soot contaminated everything in my bedroom from ceiling to floor! I told him I simply cannot suffer through another cold North Georgia night. To my utter amazement and eternal thankfulness, Mr. Manny said, "Ma'am, on behalf of Home Depot and myself, I will reduce the price of the heater that most suits your needs. I'll leave it here at the Service Desk, so you may pick it up at your convenience." Tears of joy flowed from my eyes as I stumbled to catch my breath to let this wise young GENTLE MAN how profoundly he's positively impacting my life AND my disabled senior health! I am truly grateful that Home Depot trusts their Team Members to respond to acute, critical situations from time to time by doing something that may seem not very big at that moment, but that actually is a hallmark in the lives of other human beings! I hugged the cashier, I hugged Mr. Manny, I hugged the door greeter, and I fairly skipped to the train station! WOW! THANK GOD in Jesus Holy Name! I am so blessed!! God bless Mr. Manny for exercising his authority on my Family's behalf, and God bless Home Depot for being a real Corporate Citizen!! I am divinely thankful to Mr. Manny and Home Depot leaders for making place in our lives for such deeds. | |
| David Clark - Atlanta home of the worlds largest air line | 11/28/11 |
| I will not go into details as I have written a letter to Frank Blake CEO of Home Depot at 2455 Paces Ferry Road, Atlanta, Georgia 30339. I will say over the last 20 years I have spent between $50,000 to $70,000 at Home Depot mostly at the Tilly Mill store in Atlanta. I just spent about $18,000 on a kitchen re-model. The installers were great but there were so many blunders by the designer and expediter that I will never step foot in that store again! Loews will get most if not all of my business now. So long orange! | |
| Ameri-Tech Construction | 11/26/11 |
| Home Depot is run by rude, ineffective people. The manager at the Soquel, California store, lawsen kilgrur is an idiot. When I went to purchase a drill marked 99.00 dollars the cashier said it was 199.00; when I stated that I wanted the drill for the price it was marked he called the part time manager; lawsen to his registrar. The clown posing as a manager told me home depot would not lose 100.00 dollars because of their mistake, as i stated that every other store where an item is mis-marked the price is honored. He then became rude and leaned toward me, putting his face several inches from mine. When i told him that type of action would land him in a fist fight, he stated that he would call the police, at this point I told him go ahead; he then stated that it would be on video tape, which I told him fine because the police would clearly see who was the aggressor. Needless to say he didn't call the police, at the time of this incident I was wearing a US Navy ball cap. Clearly the Home Depot doesn't honor service personal. Attention all Navy men, stop shopping at the Home Depot. You are Not respected by their part time fags. | |
| R. Spady | 11/17/11 |
| Portland, Oregon Kitchen nightmare remodel started in June... Home Depot promised a three to five day job ... It's now November and looking for a December complete date.... promised comp. in the form of $$$ three months ago ... still haven't seen it. Called "Customer Care" ... that's a Joke. Project Manager won't talk to me has his sec. do lip service. DON'T USE HOME DEPOT FOR REMODELING It is a true nightmare. | |
| C.L.G. | 11/17/11 |
| I had purchased an outdoor Charm-Glow drop in grill from the HD and installed it after the 60 days was up because I had to wait for my masonary people to finish the patio. After using it for a mere 4 weeks, this grill looked like it's 15 years old! Rusted, burn marks and complete deterioration with every use. I called the HD, sent in pictures only to be told it is out of warranty with them and to contact Brinkman, the manufacturer. Well, after the same run-a-round with Brinkman, emails and pictures sent galore - they said HD is responsible and they make this grill for them. Why make a product you don't stand behind? Why sell a product you don't stand behind? I'm stuck with a 900.00 grill that looks like an antique and no one will take responsibility for this terrible product. The battle continues.....I will never buy anything again from either company. HD is a sham..... | |
| Jerry, Digital 1 | 11/3/11 |
| ALSO MORE NUMBERS ARE: 1-800-430-3376 = ONLINE CUSTOMER SERVICE (VERY USELESS AND SCRIPTED RESPONSES) 1-800-654-0688 = CORPORATE CARE 1-877-467=3057 = HOMEDEPOT.COM CORPORATE RESOLUTIONS (CAN HANDLE STORE LEVEL ALSO) THE CORP. RESOLUTIONS IS NOT TO BAD, I WOULD GIVE IT A TRY. BUT THE MOST IMPOTENT THING I CAN TELL YOU IS TO STAY ON THEM AND BUG THEM LIKE YOU HAVE TO WITH WALMART. THANK YOU JERRY | |
| ken | 11/3/11 |
| i am an employee of home depot and have been an employee for 9 years. I have closed many times and just recently i have opening. i was told that if i put down specific days i may not get "40hrs". I do not understand that because you would still need two days off. Almost all the employees do not like the new schedule system because everyone will be getting a short end of the stick. | |
| J.F. Donahoe | 11/3/11 |
| Further to my statement just made on your site only minutes ago, can I expect the courtesy of a written reply or a 'phone call from HQ regarding my complaint? Your Home Services Center in New Jersey is so lax. You really should look into this problem area. I will never deal with your Company again. | |
| j.f. donahoe | 11/3/11 |
| We are amazed at the above reviews and I wonder if Corporate ever extend the common courtesy of replying directly to these complaints? We have just been "through the mill" on siding installed on our house by Home Depot. We are now waiting for the gutters to be installed. The actual installation work was done well, but the lack of an effective administration at your Home Services in New Jersey is absolutely dreadful. I will be glad to see this work over with, if indeed it does ever end, and I shall never deal with Home Depot again. Accordingly, may I say that I will NEVER recommend your Company to my friends or neighbors. Your Co-Ordinator at this facility should be fired. | |
| Greg | 11/6/11 |
| I have had a HD credit card for over 5 years and never been late with a payment. I had some bad marks on my credit from years past when I applied for the card and was rahter surprised that I was issued one! I cherrised that card more than any I owend. I used it to the tune of about $3-$4 thousand a year. I made a payment (I always paid it off in full when it came due) on Oct 24th. On the 27th they decided to cancel my card and did not bother to inform me. I went to HD on the 29th to purchase a few items, The clerk told me my card was declined and that If I would pay my bills it would not have been declined. This was donme on front of severalother customers, I felt like a fool and was a little bit PO'd I paid with a Visa (My credit is far better now)so I could get out of the situation the clerk had placed me in. I called HD and ws informed that due to my PAST credit history from 7-8 years ago they decided to cancel my card, but I could reapply in 4-5 years if I would like! I will never grace the floor of HD again. | |
| court street homedepo Flint | 11/6/11 |
| I never seem so many people be mad with this Homedepo store. But I blame the management and corporate for letting the management and. There pro desk is a joke that's why all the real pros at lows thanks gale on court street flint mi for the free stuff you gave my mother you can come pick up your. Money anytime thanks for the big$$$ saving | |
| Dennis | 11/2/11 |
| I went to return two pieces of electrical plastic tubing...cost for 1/2 by ten foot length was $1.21 apiece. The sale showed up as a credit purchase when I had paid cash. They offered me a store credit and I relectantly agreed, however to do so they wanted my driver's license number which I refused to give them. After much discussion, I told them they could keep the $2.42 then reached over and picked up the tubing---which I still owned--and bent them in half so they were unsaleable. I am usually in the Homer Glen Illinois store 4 to fives times a week as I maintain four homes and a business. When I got home, I went to their $5,000 win site and expressed my unhappiness. I got a call a week later from the Homer Glen store and the girl said she was sorry for what had happened however that's their policy. I told her my policy was not to buy from stores where customer treatment is bad. I have not and will not return to that store---especially when there is a modern clean well stocked MENARDS right across the street. You lost a good spending customer Home Depot. Straighten out your act. | |
| Theresa from Georgia | 10/28/11 |
| I am deeply saddened and disappointed by Home Depot's recent decision to move its "white collar" corporate jobs overseas to India. How dare the decision makers expect their domestic stores to thrive if all Americans are out of work. I guess store closings will be next as they relocate their Atlanta stores overseas as well - since India will have plenty of employed citizens with money to spend at Home Depot. I will never shop at Home Depot again and I will tell everyone I know that you are what's wrong with our economy. Shame on you economic terrorists! You are a traitor to the land that gave you prosperity and now you spit on America. Shame! I pray you go under. You deserve exactly what you reward your workers with - nothing. Stick that in your orange bucket you economic terrorist traitors! | |
| Harry Williams | 10/25/11 |
| I am a veteran of the U.S. Army. I was told that I would get a veteran's discount if I had a veterans ID card. I got all the necessary paperwork (DD214 and passport photo), submitted it and got a real nice Veteran ID card, it has my name, branch where I served, last 4 digits of my S.S. number, photo, e-mail address, home address and telephone number on it. Home Depot will not accept it because they have a special type of ID card that they prefer. Lowes (which is next door) always accepts my ID card! Good-bye Home Depot! | |
| Andrea | 10/26/11 |
| What a disgrace! Every time I've gone in the Green Bay, WI store in Bellevue, they have dead house plants EVERYWHERE in the inside plant area. I wanted to check out the orchids a month ago, & dead plants of all kinds were all over the place. I was sick of trying to pick out one that might have a chance to live. I left, & told an associate about the problem. All they said was that someone comes in on Monday & cleans it up. Just last week I decided to find a plant there again. The problem was absolutely the same, & I walked out, & it was Monday evening this time. A family member works at a Home Depot in another state. I will definitely be asking if the same care is taken at her location. | |
| | 10/26/11 |
| I am very unhappy with the home depot in Homewood Ill. I've been comming to this store for years. I am a contractor and have an account with this store. Its ok for assocates to be moved around, but when u have to move your Pro desk associates it is jus bad management. I spoke with store manager Shawanna bout Eddie being move from Pro desk, she acted as if she didn't care. I think its bad Customer service to contractors that deals with certain Pro desk associates. Corporate office really need to look in to this. I will be either finding another store or other competitors. BAD CUSTOMER SERVICE! | |
| Astoria New York Victim | 10/19/11 |
| I paying at self service machine waiting for my credit card receipt and a Mulatto woman started scanning her mop before I was finished mumbling she had no time to wait for anyone, she had clearly infringed upon my space and was behaving like militant, she wore dark sunglasses and was very aggressively verbal towards me, any moment her hands were going to be on me if I didn't move and the Home Depot Black woman who was supposedly there to help laughed at me, it was clearly a two black women amused duo abusing a one white woman customer, I felt in extreme danger and should have called the police, I talked to the man who checks receipts with the words security on the back of his shirt, he did nothing, I will not go back to the store, my safety was violated, the Mulatto woman came out after me into the parking lot, to hell with Home Depot, never going there again, customers are out of control, I was minding my own business and did not go there to be verbally abused by another customer while a Home Depot employee looked on with glee and enjoyment, it was a racist abusive moment opportunity by two blacks women against an unprotected white woman, the store is responsible for protecting it's customers, taking my business elsewhere, I don't need this hostility after my family has spent tens of thousands in that store through the years in Long Island City New York, but never again will we ever go there, most cashiers have displayed an attitude through the years, employees are disgruntled, hey the economy stinks for all of us but when a militant verbally aggressive trouble making customer female is trying to take her anger out on another female customer and the Home Depot employee laughs in agreement with the aggressor, that stinks, it was a racist black against white scene in the heart of New York, never again will I visit that store, never and I felt my life was in danger in and out of the store, I had to hurry to my car and lock myself in from fear, the Mulatto customer was mumbling that she had no time to wait for a slow customer at the self service area because her day was not going well, she is Mulatto, with very long hair and dark glasses, she is tall, beware of her, protect yourselves, she seemed ready to raise her fists so I got away to protect myself since Home Depot had no in store or out store protection for me, lousy store, Home Depot is contributing to the country going downhill. | |
| Russ B | 10/14/11 |
| It took me 3 tries to special order at HD. The first was at a store where they only had one person working the Mill work desk and there were already 3 other people to place orders. The clerk said it would easily be another hour until he could help us. The second was "manned" by someone who admitted she did not know how to do special order windows - finally on the third try got the order placed. Got a call that the window was in and if I let them know when I would pick it up, they would have it ready. Wrong! I told them, got there when I said I would and it was know where in site. When it finally came out 30 minutes later, there was stuff missing. They went locate the other stuff. They came back with some of it, but not all of it, additionally one of the window's was broken and the windows were wrong! I'm done with HD | |
| anonymous | 10/4/11 |
| I work for Home Depot, 7085 Brockville. Trust me management is poor there be aware if your looking for work. Most of the people who work there are great but your noticing more and more new faces. Reason being they can't seem to keep staff. In a 4 week period store 7085 lost around 18 people due to poor management. They are contradicting, they have a lot of attitude toward those they may not like so much. I know HR, scheduling, SM, ASM's and so forth are not someone you want to have to deal with in every day life and unfortunately because they are at the top these are the people that you HAVE to deal with. I wish head office would catch wind of how bad this store is run and how bad management is and do something about this. I like my job and I like what I do but if I have to work for this management team much longer I may just not be working there any more. I am only one person speaking my mind and I am sure there is others. Just look at the amount of people who have already complained and think of the amount of people who have not complained. Management needs to change their attitude and the way they run their store. If it was up to me I would fire them all. | |
| upset Rose from NJ | 10/7/11 |
| Visited the store in Cherry Hill NJ, located in 2160 Route 70 about a month ago and purchased a GE washer and dryer. The items were on back order so I had to wait a month to get them. Got it deliver about 5 pm two days ago - 10/5/11. The delivery man ran a test on both machines to make sure they operated properly and afterwards left, let me know that in about 30 minutes they would stop. After 13 minutes of the test cycle, the dryer stopped and shut down. The next day my husband tried to dry some clothes but the dryer's start button would just blink and wont work. Immediately we read the guide and call Home Depot but to our surprise, the person at the other end was very rude and hung up on us. He called several times to Home Depot and GE, but keep getting the run arounds from all end. We contacted GE who stated that Home Depot is responsible, especially since we have only had the items in our possesion for one day...after much back and forth.. thru an automated service we were able to make an appt for a GE tech to come out, thankfully turn around time was only the next morning. When the tech came out this morning & ran several test, he determined that the computer system is damage and we need a new dryer... Again, back to calling Home Depot.. Well, finally got a hold of the store manager, Ed Mecco who told us he would take care of it, we have waited all day and guess what.. no call from the store manager... The MOD of the store Nick D. was who contacted my husband after several hours and again it was stated they would call back. Well, neatless to say, I am extremely upset and here I am leaving this comment for Home Depot cause their customer service completely sucks.. They are quick to make a sale but have no expertise when it come to customer service. I have once again contacted the store, the MOD Nick D. was apologetic for the running around and for their rude ass staff but I am extremely upset at this point and an apology has yet to get me my dryer. The store staff are liars, one had inform my husband that the manager had left for the day at about 2:30 pm. When I called an hour later I was told that they were at a meeting all day..Trully people, what the hell is the hold up... why they can't scheduled someone to come out, deliver a new one and take the one at home...I have tried to contact the customer care line in Atlanta... They are closed for a few hours... HOME DEPOT COMPLETELY SUCKS... just what do one have to noadays for customer service...let see, should I contact the Media???? | |
| M Boyeson | 10/3/11 |
| Home Depot actually has a Culture of Deception at least through upper management. Their plan is to "mitigate all damages to reduce the cost of the Home Depot error" through any means possible. My wife and I were lied to from a basic employee, and lied to from a District Service Manager concerning the installation of a marble countertop. They refused to prove that it met the specifications of the Marble Institute guidelines (something they indicated they followed). Upon measuring against these Marble Institute specifications by a independent source, the countertop was outside of specifications. There was a 3/16 inch drop in the thickness that was visual (Marble says no more than 1/8 maximum). One of the suggestions was to come in and tilt the existing level countertop "so that the visual drop in thickness was not so apparent"..deeply thought out, no? | |
| Stan from Queens,NY | 10/3/11 |
| FEATHER RIVER DOORS...Don't buy. They do not standby their doors. Got a half moon door and glue running out of the sides and glass... I asked FR to come out to check it out they said NO... stated they do not have to...They wanted me to just fix it myself...They did not care about a warranty, they were not coming out...The door was ordered by someone else but did not want it...I saw it liked it brought it.. They then said that I really don't have a warranty ,because I was not the original one who ordered the door...HomeDepot was NO HELP....They let Feather River just do their own thing...UR needs to DROP this company their are other door companies....I still have that ugly door on my house....I need help... | |
| Billy Barlow | 10/4/11 |
| I visited your store in Zephyrhills, FL on 10/03/2011 and made a purchase. At the checkout i displayed my VA Card and ask for a discount. Very rudely the woman told me that Home Depot no linger gives a Veteran Discount. I am furious that your store no longer has any respect for the American Veteran, however, you can support the Homesexual and Lesbian community. Let me assure you that since i use the Veteran Hospital for my medical care i am in contact with many Veterans on a regular basis and I will be sure to inform each of your decission. I am presently having radiation treatment which takes me to the hospital daily. You treatment of the American Veteran will get a lot of exposure. My discount would have amounted to $3.00, a small price for your store to pay instead of all the bad publicity. I visited Lowe's Home Improvement on 10/01/2011 and received a Veteran Discount. Guess which store I will visit in the future. Good By Homo Deepot you are on the way out. | |
| Native American | 9/29/11 |
| As a Native American I have been shopping at HOME DEPOT for years spending at least 5k a year. Of all the things I bought; once in a while I have to return something, and cant find the receipt,but have the card that I purchased the item with. I was turned away every time from returning the item because I did not have a drivers license or STATE ISSUED ID. In a recent instance I went to purchase a used machine from their tool department for @$200. I proceeded to pay for it; the clerk asked me for personal information such as date of birth;Social Security number, and driver license or State ID. I conveyed to him that it was absurd to ask me for such personal information, and that I have none of the above; all I have & need is my Native American Credential card. After @ 15 minuted of fiddling around with their data entry system; The clerk stated that he could not sell me the item unless I provided what they asked for. Furious; I left, and called their corporate office and spoke to a rep. few minutes later. It has been a week and a half so far and the issue still has not been resolved. Their ID policy descriminates against Native Americans, and all that do not possess a State issued drivers license or other ID. This type of crime is committed by many corporations, and must be stopped. | |
| Will Barnes | 8/8/11 |
| Rude prejudicial treatment this morning at the Burbank Ca store. I am Causian an the store had a solid Hispanic crew working and they treated me like dirt and I was polite and respectful.It is unfortunate that Hispanics are treated Turku by some but I am not one of them. I will never go in that store again and as a member of a large trading group I will do all I can to make sure no one else in my trade uses that store. | |
| Vicky Mougenot | 8/9/11 |
| I purchased seven sago palms, a sage tree, a rosemary tree, 500 lbs of soil, round wood edgers, for our garden, shelf liner, five large size oriental carpets, redwood deck material, lamps, lamp covers, grid lock liner for kitchens, a almond colored glass toilet, decorative iron works for garden, various pots big pots for trees. Also green board, plywood, dry wall, Price fister nickel plated faucets for sinks and kitchen & bath as well. We bought two kitchen sinks,returned one it had a slight crack in it, it was fiberglass. We have had numerous encounters with seeking advice from customer service clerks the outcome was mostly good with all the sales staff from Home Depot asking us to go to the wall phones or isle phones and ask for dept. heads that worked in that department. Then in June of 2011 We purchased a bath tub through a Home Depot employee who said he would help install it. He sold his abilities and contractors crafts to us first before we shopped. He then told us on his days off he was a licensed contractor. The bath tub was on sale for 399.99 and tax brought it too 400.00 plus dollars. The sales rep never installed the tub it still sits here in a stilted un formal area of our bathroom. It has been 3 months since his attempt to professionally install it. The Home Depot employee cut a hole in the floor and threw the old bathtub outside and left it in a common walkway of the Mobile home Park. Other residents have to walk around it. He left concrete mix and debris all over the asphalt. We tried to hose it off but the plaster got into the groves of the black asphalt and made a bigger mess. We cannot lift the bath tub we are senior citizens. And my husband got so upset at the guy because the Home Depot employee got a migraine head ache and went home after 3 hours of working the first day. The second day of work the Home depot employee twisted his back while lifting a saw blade to cut tile. And he asked us to drive him home to get a chiropractor adjustment at 1:30 in the afternoon. Also the the first day he brought in a demolition crew and tore out our vanity walls and old bathtub and left the mess for my husband to haul to the containers outside of the Park. My husband tripped over a speed bump with a 200 pound container that landed on top of him and he was bleeding and the guys took off and went home. After that my husband ended up vacuuming for 10 hours every day underneath the unit, cleaning up the old mosaic tiles and moldy wood. My husband had a heart attack after two weeks of cleaning up after the Home Depot Employee. And the third day of work the Home Depot Employee did not want to wear a plaster mask, so he had my husband do all of the cleaning, mixing, and driving to from hardware stores to get products such as blades, bolts, and wood. On one of the visits the Home Depot Employee got his truck confiscated by a CHP. Smitty's Towing and hauling of Goleta were pretending to hod a work truck for him and he demanded that we pay for his truck to be bailed out from their impound after 30 days. The Home Depot Employee was yelling at my husband to hurry up to mix the concrete because the sediment was hardening and I got mad and said who is working for who. My husband worked 31 years as a custodian of three schools in Santa Barbara and Goleta he retired and went to work part time with the schools through the police department as a crossing guard for 13 years and after working 44 years he took the summer off to repair the bathroom walls and floor and seat a new toilet and bath tub. What a night mare the contractor that worked for Home Depot took the tiolet off & on four times and set it aside because he broke a flange, and needed longer bolts and cut hte tile to thick etc.... He never put the toilet back on or the bathtub after two months we fired him and his crew. He had strangers walking through our home inspecting it. He had crews come and go after demolition. He had one guy clean a counter top off that charged eleven dollars an hour. He charged us 25.00 an hour for two months after paying him 3,000 to do nothing we fired him the new crew is coming in on Thursday they want 4,000 to take it all apart and start over. For 7.000 we could have gone on a honeymoon we are newly weds. I am just sick of the games Home Depot employees play on innocent people. I sent out our last photo shoot of the job to your corporate office hoping that someone in the customer service department responds with a letter and a check for all of our money that we put out on this job including 25.00 an hour we paid for Home Depot's Employee along with our purchases for that particular job. We have not been able to live at our home since the middle of June. We only have one restroom in the home. This is beyond a joke! Your company is about to be in a litigation suit that will curtail the hospital bill, the lengthy visits to the doctors for the rest of my husband's life, and the damage of a home. "This is not funny. One of Home Depot's Employee's made 18 telephone calls per day to the intensive care unit at Cottage hospital where the nurses had to block this person from making the EKG monitor soar and almost killing my husband while he was in ICU for four days. This is not a JOKE! Donald Wake and Vicky Wake of Santa Barbara California. 805-310-1117 Paradise Pillow Curtain & Camisole's | |
| Mr & Mrs No More Home Depot | 8/11/11 |
| Have a hugh project at our home (bath house and bar/sitting area)along with new deck and replacing existing deck. Normally buy from Lowes, but home depot had the materials that we liked. Wrong choice. Our project was contracted by a Professional Contractor who we have hired for many projects. He has done this all of his life, very particular, excellent contractor. Never have had a complaint about this contractor, so definitely not an issue with him. Well first they did not deliver the materials, they "thought" the materials were to be picked up. So we finally resolved that issue and had the materials delivered. Well when the materials were delivered they were the wrong materials. Doing ouside project so ordered treated material for framing of deckand building. Had to have materials returned and redelivered. Holding up contractor and our project again! Finally the project is on its way! Only to come to a screaching halt again. So Frustrating. The framing, joist for the deck, are crowing either up or down so much that the deck boards when installed would have been a roller coaster or wave ride. Called gentleman who materials were ordered from, gentleman at contractors desk. He was the only one that tried very hard to help us out. He came to take pictures when he told us that he would and agreed that he had never seen anything like that in his years with home depot. He took the pictures back to the office, wrote up a report with all of the particulars with our invoice #'s as per his store manger. At that point we wer informed by this nice person that it was out of his hands and that the store manager would now be handling the complaint. This person agreed that there was a problem with the materials and hoped that hisw manager could resolve the issue quickly since our project was now on hold again and holding up the contractor. The store manger did call and speak to my husband and said that he would get back to us soon with a reply. He did agree that there was a problem with the way the materials looked but that it was our contractors fault. He said it was not braced properly. My husband was not very happy as he use to build homes for a living and knew that the deck framing was properly installed for the short span that was in question. He told the manager that he could let our contractor know that he was not a professional contractor and did not know what he was doing. Of course our contractor was highly insulted. The manager finally did say that they would replace a few boards but the other boards needed to be taken out carefully so that he could have them back. Not going to happen. The plan was to cut the boards in pieces to get out as easy as possible and replace with new boards. Aditionally there would be no compensation for the labor that we already paid to have framing originally placed and no compenstion for the time to take out the old boards and replace with new. The manager said that in the least he would deliver us new materials. Well that has been quit a while ago and no materials and no return calls from the manager. Good customer relationship. I had heard this horror story from many people about our local home depot but decided to give them the benefit of the doubt. Wrong again. Should have listened to my family, friends and neighbors. Soomer or later this will come to really bite them in the butt. Can not even get a number from them for corporate to file a complaint. Really now. My husband has decided to suck it up and get our project finished since our swimming season will soon be over. NO MORE Home Depot for us. | |
| Karen Vondrak | 8/12/11 |
| We recently had siding put on our house. Although they did an excellent job and it looks great, up to the time of installation we had nothing but problems with everything and were given no satisfaction when we complained, other than for them to say that it is not their fault. Well then, whose fault is it? | |
| Kathryn Jackson | 8/12/11 |
| I have had the worst customer service through Home Depot in Stockton on Feather River Drive. I am in the process of remodeling my bathroom, and then my refridgerator quit working, so I had to order a new one, which I did through Home Depot. I have had to repeatedly call in to check to see if items have been delivered, instead of having them call me. I also called in one morning to get the exact measurements of a wall cabinet, and the lady in the bath and kitchen department didn't know, but gave me the number of the manufacturer so that I could call and find out, which she should have done herself. Once I got the cabinet, the hardware was missing, and they told me it would take 7-8 weeks to get it in. I already had to wait 3 weeks to get the cabinets. Once the items were in, which I had to call and confirm, and another gal in receiving told me she was looking right at them. I told her my husband would be there to pick them up, after he got there, they made him wait an hour because they couldn't find them. Now they can't even get an installer who knows what he is doing to come to my home to put in the ice maker line for the fridge. They cross schedule different installers, and make things an inconvenience, as if my time is not precious. I have never dealt with a company that is so unprofessional and the customer service is unacceptable. I feel like all this company cares about is the sale, and not the customer service. I will never return to Home Depot again after this. This place is the worst. | |
| Fred | 8/12/11 |
| It should not take one hour and 45 minutes to buy a $99 item on the website. And when you try to call corporate offices, all the high mucky-mucks are well insulated. However, I feel that all you homophobes will rot in hell when the time comes. I can hardly wait to be left behind and be free of your hypocritical platitudes. If Jesus came back to earth today and landed in the US there is no question in my mind that he would register as a Democrat!! | |
| J.V. Long Island | 9/17/11 |
| The EastMeadow store is Horrible! Ordered carpeting, the guy to measure was supposed to show between 3-5pm. Called at 6pm he's running late, waited till 8pm had to call him to find out he's on the way! Told the JERK to forget the order. Tried to call the store several times( NO answer) about my refund for the 38.00 measuring charge. Went to the store and the clods at customer service wouldn't refund my money! NEVER-EVER go to HD for any reason!! Will write a letter to corporate HQ but figure the big shots there are the Biggest A-holes of all! | |
| PETER jONES | 8/17/11 |
| Complaint: Store 1249 Aug 15 2011 received price quote for GAF Marquis 30 yr 3 tab shingle in white 10 bundles from Skye (pro desk)for $29.00 ea + Tax in stock. After presenting contract to my customer I went to purchase shingles & was given Soverign 25 yr at $29.90. I told her I did not want these & she said that is what I asked for. Not only the price was now higher they were not even the same type I requested & now I would have to wait 3weeks to special order the Marquis I wanted. I told her this is no way to run a business It was like asking for a Chevy & be given a Ford. She got infuriated said she would not honor the my price quote for the 30yr shingle & walked away. When I asked the next girl for assistance in printing out the warranty on GAF web site she said she couldn't do that for me. However Allied Bldg Products was glad to give me a copy later that day. When I asked for the supervisor she said she was the supervisor. I said no, I want the store manager & she said Danny Spanalco was not in that day. Tony stepped in to carry out my order & try to get the Marquis. After several phone calls upto Aug 16 I was told white is not available Then my 2nd choice Silver Lining was not available. I called GAF & found your store trying to sell me a product that has been discontinued for over a year! What a waste of Tony's time & mine. Today Aug 17 I'm still trying to get a price for my only choice of GAF TIMBERLINE SHINGLES 11 BUNDLES & 5 CAP BUNDLES (100 LINEAR FEET) & WAS TOLD AFTER BEING ON HOLD FOR 7 MINS THAT TONY WENT TO LUNCH & I SHOULD HAVE BEEN TOLD THE SUPERVISOR SAID. Can you help me! From: Peter Jones Aug 17-2011 12:01 | |
| Home Depot Associate | 8/18/11 |
| I have ben employed at HD for awhile and the store that I work at are cutting hours back and hiring more people. Now I ask you when people like me want more hours that they say the store does not have WHY HIRE MORE PEOPLE???? When I ask for more hours I am told that they have to see what they can do. They might as well say I DON`T CARE WHAT YOU WANT!!!! When the store treats a employee like this no wonder that we find another job. I know that HD says that you are for the employees but the action that I have seen says HD REALLY DOES NOT CARE AT ALL!!!!! | |
| Linda Ledford | 8/22/11 |
| First of all I bought a lot of the compact fluorescent spiral light bulbs that is suppose to last 7 years . Well they didn't and they was suppose to be guaranteed but guess what,nobody will do anything about them. So I am very upset. I am upset with them going against the BIBLE also.I don't shop there any more unless I just really need something and don't have time to go else where. | |
| Fran Cowles | 8/23/11 |
| What a nightmare! I see that I am not alone from all the poor quality, poor service comments. I finally cancelled my $2000+ window order after 3 weeks of incompetence, unprovessional, increditablly poor customer service. Looks like I made the right decision from comments of windows put in. The Home Depot system doesn't allow for follow-up for a Sales Manager that should be fired, Gil Folsom. It would be nice to say he has alzehimers and wants me to pay for his incompetant mistakes. He admitted he was overwhelmed, made mistakes and lied. The final straw was after 3 weeks of repeated mistakes he calls me at 10pm when I'm asleep and says he will take order off Hold for the 3rd time if I still pay extra but I won't get my Rush Order (I gave them 5 1/2 weeks) on time. I'm trying to sell the house and am leaving for a months so it will now be October. An Assistant Manager, Anthony was nice and said he would take care of it, but Gil said Anthony had no power. Several others (Trish, Nick Boettger, Kendall) all were nice but never called back and even though I said I didn't want to talk with Gil anymore I could not get to his Supervisor Laura. Apparently she turned it back to Gil who called me with the ultimatum at 10pm. Home Depot trust and reputation are damaged by having Gil Folsom. He should be fired unless it is Home Depot policy to "bate, frustrate, lie, and switch" and not care about Customer Service. As for me and as many as I can convince, we'll go to Lowes. A complaint will be filed with Better Busness Bureau and copies sent to Media Customer Support Offices. | |
| mjames | 8/24/11 |
| I recently went to the Home Depot at 172 Fulton Ave Hempstead NY and what a horrible experience it was in that store. This Home Depot was not very organized and things were not clearly labeled. First of all I received no help from the anyone to find the product and when I finally found the item and took it to the register to pay for my goods I was told they would not accept my travelers check as it was a fake and they have no way to verify if it was real or not. I said what.. and one of the supervisor response was you have to pay for the good some other way. I ask what is wrong with the travelers check. Maam understand what I am saying you either pay for it some other way or leave the stores as we (HD) cannot accept that check. He then called several individuals who pick up the check held it in the air and whispered something. I asked what is going on he then turned to me again and said we cannot accept this check in a very loud voice. This time he implied in his response that the check was no good. I asked him to speak to his supervisor and he said ok and limped away and left me standing there for more than 45 minutes. I eventually left. I would never go to that store again and I will be taking my business to Lowes. | |
| Stephanie P. | 8/27/11 |
| I purchased a refrigerator from the Home Depot. It worked for a month and all of my food spoiled. I called the Oxford, AL location and they have not returned my call---it has been almost 4 months of eating out!!!!!!!!!!!!!!!!ugh | |
| Perry Strange | 8/29/11 |
| Please tell me were is the home depot office in Pittsburgh, Pa...Please give me phone numbers , addresses or anything so i can talk to these people face to face ...Thanks | |
| | 8/30/11 |
| I am working for Home Depot as installer. Finish more than five jobs two month ago and still didn't get paid. The office I am working for is located in New Jersey and called "Preferred Contractors" and they are working in NY, NJ and Manhattan also. I will have to take legal actions against this company. | |
| Verne Beckman | 8/30/11 |
| Just received two new Home Depot Credit cards in the mail, one for my Deceased wife and one for myself, She died in 2002, Home depot was advised in 2002. I as well as several of my friend's and brother American Legionair's, as they have said, won't go there anymore. Seem's Home Depot has changed it's 10 pct discount program for Vet's. I had been shopping at Home Depot since Hechinger's closed it's door's. I'm sending these Home Depot Credit cards back. I don't plan on using them. | |
| Subhash Agarwal | 9/1/11 |
| I went to HomeDepot in Norwalk, CT on 8/30/11 to custom order windows. A gentleman at the desk help me work a quote. I had a competitors coupon, which he said cannot be used that day, since there already was a coupon around, but asked me to come back on 9/1/11 when Andersen will have a special promotion and I will be able to use the coupon then. On 9/1/11, ordered the coupon, and at the time to pay, the very rude lady (Lavern Willaby) said cannot be used. I asked to speak to the manager. The manager Trevor Meinke started the conversation very aggressively like he was speaking to a 3rd grader and in the background Lavern Willaby started laughing and making comments. Trevor in the whole conversation was extremely rude and dismissive in nature. The whole scene became an embarrassment to the customer whose only fault was he was trying to give Home Depot some business... I will call and email the corporate and see if changes anything. | |
| Mike M. | 9/3/11 |
| Will no longer deal with Home Depot. No help in the departments of plumbing and mill works the last 2 times I was there. Ignored by the sales people that were there. Customer service was almost as bad. Hate to say it but at Lowes there were 3 Associates in MillWorks ready to help. | |
| Amy | 9/11/11 |
| I have shopped the Depot for many years but recently they really went above and beyond for me. In the aftermath of Hurricane Irene when everyone was without power, I desperately searched every store in the area for a generator. I had two children in the house who both were on medication that needed to be refrigerated, a sick baby that needed a nebulizer every four hours to help him breathe, and a 87-year-old father-in-law with a chronic illness living in the house. All I wanted was a generator to run my refrigerator and freezer and son's nebulizer, and nobody had anything. I went into the Whitehall Pennsylvania Home Depot and was told that they were receiving four generators within the next 2-3 hours from another store, and if I wanted to wait I could get one. After waiting two hours for a generator, I was told that a SNAFU had occured at the other store and the generators had been sold there. I was devastated. One of the employees, a complete stranger to me, offered to lend me his generator, drove home to get it for me, and put it in my car fo me. His kindness really helped my family out. I want to thank everyone who tried to help me at Home Depot after the hurricane. I will continue to shop there for a long time to come! | |
| tasha | 9/13/11 |
| You people are really sad !!!! Home depot does provide customer friendly service everyone I have ever been to has helped me in every way possible includiing delivering my washer and dryer plus hauling away my old one ! | |
| Robert A | 8/25/11 |
| Home Depot has become the nations number one (1) top corporate train wreck. (along with Walmart) I am 20 year licensed general contractor with over 30 years experience. The under paid employees have little or NO knowledge, and the so called help they do offer is terrible. It is common knowledge that under paid people do not care. The products have become border line disposable. Mostly poor junk from China. I do not have the time, nor the patience here to continue with. I would suggest shop elsewhere, but home depot killed that. I am writing this because of yet another very bad experience. Missing parts, poor customer service, and a delay that no one should have to put up with. Proof this country is done. | |
| Lexi | 8/25/11 |
| I was recently at the home depot in North Hollywood, Ca and I saw a few of the workers go out to break in the night shift and it looked as if the were smoking weed and drinking alcohol on store property. Somebody should really do something about this. I have also talked to a few of the workers before and the smelled like weed and alcohol. It made me uncomfortable. I still go to the store though cause it is the closest one in my neighborhood. Those workers should get fired or not be allowed to go on a break together. They should also be drug tested. Just my opinion. Next time I will just call the corporate offices. | |
| Vicky Summerland Santa Barbara CA | 8/25/11 |
| I hired a Home Depot employee to put in a new floor & Bath tub actually he approached us. It's still sitting here three months later. Because he was fired for too many days off with us and he had a month to put it in w/ all the extra help he hired. He brought numerous people through our home for advice and work and paid himself 25.00 dollars an hour as well. This month we stayed at camp sites for cleanliness and hygiene reasons. My husband had heart failure during this bath tub installation process and we also had hundreds of pounds of debris to clean up after Home Depot's helper left with a headache and a backache and a massage therapy treatment. There is still a gapping hole in the floor for a bath tub and the vermin walk through the house from time to time I am calling the Health Department tomorrow to ask Home Depot to make it right in my home. It is a frigin nightmare that that employee with an apron on did to my home. My new worker has not scheduled as of yet to do the repair and be in and out of our way so I am contacting the Government offices to report the Home Depot associates as an unruly, unfair act to humans in their own dwellings. Vicky Business Designer from Summerland CA | |
| anonymous | 7/9/11 |
| I work at home depot and I have had to order appliances and other things through my store. I'll let everyone know that it isn't everyone who is horrible at Home Depot. 99% of everything that goes wrong is the Home Depot's management team. They do whatever they can to screw the associates. I work in Texas where temperatures reach well into the 100s and our manager is threatening to take away our water coolers because 2 associates got cups of water at the same time. Once the management starts caring bout their employees we wont feel so broken to helping others. I won't give my name or the store because the Home Depot will fire me. Even if i call the "confidential" aware line for Home Depot, the management is sent the conversations recorded and they will fire me for complaints about management. | |
| Michelle | 7/10/11 |
| I recently hired Home Depot to install some windows. First, the sales guys measured the windows incorrectly so they sent out a project manager who also measured the windows incorrectly. On the day of the install one window could not be replaced because the window they built was too small therefore I had to wait 2 weeks for them to build the correct size. They also built the screens wrong on 2 windows. They return and fixed one. The second they didn't even bother to install instead they left the screen on my front porch. After inspecting my windows, since they did not send someone out to check the work, I found the chaulking done was very poor meaning the windows will leak. I suggest to anyone planning on replacing their windows that they DO NOT USE HOME DEPOT unless you want the job to be done very poorly. | |
| simon gray in canada | 8/6/11 |
| I'm cutting up my home depot card. I have never paid home depot one red cent in interest. as of sept 6 2011 they have informed me and all other card holders that they are changing their policies in regard to the deferred payment plans they offer. you know the ones, do not pay for one year. As i read the letter i started to boil because the card i signed up for and the contractural agreement we both agreed to, is now being changed by THEM. So there are two choices i have. Stay as i am with Home depot changing their policies to suit themselves at will, or leave them. Guess what if a company like Home Depot has so little integrity i'm not staying. Home depot interest rates are like more savage than Piranas 28.8% per year. Im moving to Rona who offer a deferred payment for one year, unlike Home Depot, and Rona's interest rate is 19% . Bye Bye Home Depot you're the loser here not me. I'm disgusted with you're new policies and i hope a lot more people like me leave you're sinking ship. T hen and only then will you realize that you can only keep one customer at a time and when they leave they usually do not come back. Footnote, I have seven properties,how much will you lose. You do the math Home Depot, BYE. | |
| Roy Oto | 8/6/11 |
| In started to fillout the questionair. I thought that it was an effort to make an evaluation of The Home Depot. I like home depot for most of my supplies, it usually clean has what I want, the stores pretty much the same in fresno CA Portland OR, And Seattle. I like store except for the DIY check out. Anyway the question were related to coupons, car insurance and other nonsense. I'm an old duck, own my own home, business, I have the same insrance type person for 30 years, I don't use coupons to eat. The point is I thought this was to be about The Home Depot. I like getting in and getting out quickly. load my truck go back to work. | |
| Norm | 7/11/11 |
| Based on HD's Corporate policy of supporting all things gay, I now do all of my home improvement shopping at Lowe's and Ace Hardware. Over recent years I have spent many thousands of $ at HD, but never again. If you want to support this boycott, go to: OneMillionDads.com [contact@afa.net] | |
| Alex Dobrasz | 7/12/11 |
| On 5/20/11 I ordered Bruce Hardwood flooring to be delivered and installed, in 2 samll rooms and a closet, by Home Depot. I was told it would take no more than a week to be installed. The job was measured on 5/24 the flooring wasn't delivered until 6/10 and 17 big boxes were left in the driveway. I had to have help bringing it into the house so it could sit for 72 hours before installation could begin. The installer didn't arrive until 6/15. Upon examining the wood the installer said 40% of it was bad. He did what he could and only managed to do one third of one room in 2 days. The rejected wood stayed in my house and Home Depot sent out 17 more boxed of wood. Upon inspection almost half of this was of extremely poor quality. The installer loaded it all up and returned it to the store. I accompanied him and met with an employee who attempted to do a special order but could not find the same color. On 7/08 eleven boxes were dropped in my garage whereupon I had to put it in the house for 72 hrs. This wood was also of poor quality. At this time I tried to have a manager come out to the house to see this and offer some help and advice. This was not forthcoming. The installer was told by someone to go ahead and get the job done. He finally finished on 7/11. We expected better & hope for some sort of compensation for weeks of frustration and a poor job. I am still left with 6 boxes of wood which I have to load up and return to the store. | |
| Mary Ann | 7/12/11 |
| My local store is a good and friendly place that mostly carries what I need for my home improvement projects and if they get something wrong, try their best to make it right. I don't know anything about Home Depot's policy regarding homosexuality and I don't really care. People's sexual orientation is their own business not mine. If you are opposed to homosexuality, um, don't look for same sex partners. There. Your problem is solved. Beyond that, it's a nonya...none of your business. | |
| brenda | 7/12/11 |
| rating should be -000000-no response from anyone -cashier, manager-no one knows who is the store manager (will not name names) This is Store #1112 West Columbia, Fernandina RD. Columbia, SC 29212 --- I have PO #'s and billing's --- THEY OWE ME!!!!!! PS almost $2,000 | |
| Door Dilema | 7/18/11 |
| Recently went to Home Depot in Eagle, Idaho to pick up two sliding glass doors for my new home we are building. Mind you the closet Home Depot is 100 miles away from me so when I go there I make it a big purchase. Two "associates" gladly loaded and secured the mammoth doors as I could not by myself (92 lb woman) and they secured with the tie down straps I provided in my enclosed trailer. I did have to mention to these "boys" that they needed to get some cardboard or something to protect them as they had them laid against each other (that should have warned me that they were not equipped for this job!) When I arrived home to unload, both doors were damaged, vinyl ripped, scuffed and the lower door that provided the support of both doors is now permantly bowed from all the weight! Called HD spoke to the manager, MELODY and she said it is not their fault once it leaves HD. HD employees are NOT even supposed to load or secure only assist according to Atlanta CO. but they did load it and tied them down and should replace them but wont. Have spent 10k this year alone there, guess I should've bought from local hardware store here!! | |
| B. Cemo | 7/18/11 |
| I purchased a new roof from Home Depot. It was and is a terrible experience. The roofers they sent brought nails to long, they were for putting a roof over a roof, not for new roof where the old roof is removed. The nails made my entire roof around my home look like a pin cushion. Yes, there is supposed to be a little of the nail showing for warranty purposes, but these nails were way to long. They came out and cut the nails, after admitting they were wrong, however, now they claimed the roof was no longer under warranty. So they came back out and put in the correct length nails. That was ok, except now I have nail holes and tears in my wood eaves. They did not replace the oversized nails in my flat roof garage so I still have sharp nails exposed through the wood. This is also true in my attic, where several years ago, Home Depot, installed my heater in my attic. Every time a service tech goes up there to service my heater they get stabbed by the nails. This job cost $14,000. You would think they would do it right. I am still fighting with them and it is a year later. I will never, ever buy from them again.....and warn anyone who does. | |
| A customer of the Garth Rd. Baytown, Tx 77520 store. | 7/18/11 |
| On 7/18/11 The manager and other employees were heard yelling at heavy set white girl in the service center room. As I looked around others passing by heard had poorly this employee was being torn apart by 5 others in the same room. Some customers turned away shaking their heads. There was a Black lady yelling at this white girl. I am a customer that this store just lost because I don't for how this black lady was yelling at the young white girl. H.Q. you got to take action against this type of treatment as no employee should ever be allowed to be yelled in front of the customers. To my knowledge this is Harassment and every employee deserves better than this. | |
| J. Pastorino | 7/19/11 |
| When will Home Depot realize the need to offer a safety work boot to there customers! Just about every perspective shopper who enters a Home Depot store, is either a weekend warrior or tradesmen that wears a work boot! Act quickly or the competition will see this as an opportunity! | |
| J. BUCHTA | 7/19/11 |
| Purchased a stainless steel barbeque 5/13/10 at the wellington, fla store as a housewarming gift for my daughter. My next visit was November and the unit was rusting out around all the seams. Carried the unit back to the store they neither would issue a refund or hold the unit there until the Head manager could see it. Had to rent a pickup there and bring the unit back home. After much haggling manager on duty offered a $200 CREDIT. This was after less than 6 months of use. Further complaints to corporate and to store have not been successful. I have been a customer since HD first opened with commercial account as well as personal account for myself and one for my wife. This experience has certainly made me rethink my loyalties to HD as usually there's a Lowe's just across the street. HD's loss WHAT A WASTE OF ADVERTISING DOLLARS TO GET ME BACK WHEN ALL I WANTED WAS TO BE TREATED FAIRLY. | |
| Linda Gleinser | 7/20/11 |
| I am 60 years old, a woman, and not a "handyman" by any sense of the word. In am in the process of relocating, and I went to Home Depot for boxes. I needed 10 large cardboard boxes, and 6 plastic storage containers with lids. An 40ish woman working there directed me to the isle with the boxes - accurately - and with a smile. So far, so good. But when I reached the isle, no one was free to help me load the boxes into my basket. I lifted - shoved - pushed - and finally they all fell on top of my head, tearing the skin on the left side of my face... and still not a single employee was willing to help me. There were SEVERAL who witnessed my struggle with all these boxes, and most were women... they completely ignored me... and I guess their freshly painted fingernails just wouldn't allow for such nonsense- so I proceeded by myself. I couldn't see anything in front of me, but I was determined to reach the checkout counter... and eventually, I did. The youthful prim-donna girl at the register had zero interest in helping me unload the boxes in order to check me out... so A CUSTOMER - A CUSTOMERRRRRRRRRRRRRRRRRRR - offered to unload the boxes in an effort to help the prima donna to simply place her little GUN on the BAR to make her job as simple as possible. He not only unloaded my basket, but he loaded it back again.. and the whole time - I never received a greeting - help - or thank you from the prima donna at the register. I continued pushing the basket until I reached my car. Again, I struggled getting all these boxes out of the basket, and into my trunk and back seat... in the 105 degree weather... when suddenly this angel appeared to help me! His name was "Tony" and he was an employee, who saw me stuggling with these boxes in the parking lot. THANK YOU GOD FOR TONY... for he was ONLY employee in this entire gigantic facility that had the slightest desire to help me... His name is Tony guys - please recognize him. He's the only employee you have, that I saw (other than the elderly woman who directed me correctly), that gave a flying flip about me and my business. Linda Gleinser - Victoria, Texas | |
| CFK | 7/21/11 |
| Have always been happy with the HD stores in Nashville Tn, but the one in Paducah Ky is totally off on this one. This week in the lawn and garden center they had signs posted throughout the area promoting 50% off all trees, shrubs, and rose bushes till august 1st. After having already bought several at that discount on Tuesday I went back this morning to finish my project but the signs were down and told they had changed their mind. Complained about it and no effort was made to give the discount not even a I'm sorry. Called customer service at home office and was very nice but no promises. Think of the coustmers that had seen those signs and may be driving back in for the discount. The right thing to do is put the signs back up and honor the advertised sale. Customer service said it might be 48 hours before they could find out anything. Now wonder Lowes parking lot has more traffic. | |
| heather jackson | 7/21/11 |
| I am writing about the HD store in Manteca, CA. I'm so tired of FINDING NOBODY TO HELP ME. when i do find someone i have to wait for them to finish their phone conversations, talking with other employees about what they are going to do that night or what they did over the weekend. they will walk right past you unless you almost physically jump in front of them. Walking up to the cashier and finding her all sloched over on the main register because she is tired. that looks really great. the one thing i have to say about the employees at the Manteca location is that most of the older empoyees, not all, but most of them will stop and help you. Isn't that waht they are suppose to be doing? i have gone to HD for many years that i can remember but lately i have been going to Lowes instead and i can't say enough good things about the treatment i receive from employees. the Manteca store really need to get rid of a few and get some others in that actually act like they want to be there. i have no idea if i will be going back unless i see a change which is a shame since i have a small construction firm and i do throw alot of business to them. thanks for letting me get that off my chest. | |
| G Sanders | 7/26/11 |
| From what I have read in the reviews how do you stay in business. One of my Employees was in the a HD store. Needed a ruler and used one in the store. Finished his shopping paid for his material. He was confronted by a store employee and was asked to come in the store.They had him sign a paper and said nothing. Now We get a letter from Palmer Reifler and Asso. that they what $250.00 and it will be dropped. Called HD and got nothing.If I do not here back from someone you will be loosing mine and many other people that belong to my Rehab group. Poor way to run a Corperation. I have told my employees that if I see one charge one my account from HD it will be out of there pocket. Case 50705893. Gary Sanders | |
| no retaliation | 7/28/11 |
| Its really sad to see the Quincy Il store with such poor moral. Understandable though as the store manager sits in his office and plays games on his lap top and black berry when he is at work, he misses at least one full day a week of work and has yet to work a full management day (11 hours). His days average 4 to 8 hours unlike his other managers who end up putting in 12 plus hours to keep things going.Things have really gotten bad after the last two promotions. He was the interviewer for both positions and and has placed both "gamers" (they all play online against each other)to the new positions of assistant mgr and special services mgr. Unfair hiring/promotion practices? People here are really pissed, thank goodness I'm retired and part time not destatute for a job. Its unfortunate to see such unfairness cause there are some real good people here in Quincy. Someone from corperate should really look into this cause the district level has either not been looking, has not been able to catch this poor management style, or doesnt care. I hate to think that home depot has gotten so far away from its core values that it is willing to let people earn a six figure income working 4 or 5 days a week at the most 8 hrs per day and part of the 8 hrs spent at the store are spent playing games on the computer. Easier to accept if he were a part time associate making 8 bucks an hour, but a store manager? Really? Im hoping something gets done about this, if not I do see the future of home depot is limited here in Quincy as there are other players in the home improvement industry that have proved to be better at taking care of the slackers before they get to a six figure level. Hoping someone cares. | |
| Annonymous | 7/30/11 |
| Sorry to all these people who feel the way they do, but to the last comment about "scum of the earth" that was a horrible way to talk about so many other people that are just trying to make a living, they are human beings too, and you never know where someone is in their life. Especially when this person uses, "Y'all", at the beginning of a sentence, and forgets to place the appropriate puncuation and capitalization. If you are going to insult a huge class of people all at once, you should at least use proper grammar. Thanks! | |
| Mike13 | 7/31/11 |
| Home depot SUX went to get couple of things (don't ask I even said to myself y) every time I go there no one seems to want to help u I thought maybe it will change but to no avail it didn't all personal talking to each other rather then helping a customer , I went to lumber looking for help no one around closest person was 6 isles away got sick of this place real fast and decieded to leave and drive 3 xtra miles to LOWES where they like to help there customers I made a pact not to go to HD anymore, fed up with that place!!!!!!! | |
| Thomas Mcmahon | 8/1/11 |
| Home depot sells mostly cheap imported products from China, Vietnam, Indonesia etc... They do sell domestic tools and other products. Also remember domestic manufactures make a substandard product for Home Depot to market at lower prices than competitors who in all likelyhood sell the top of the line products from the same manufacturer. This is common practice for many manufacturing companies to increase sales and raw materials for themselves in an attempt to control and decrease raw material costs. The downside is the substandard products with brand names marketed by Home Depot are still shit. Even much of their wood and building materials are substandard, I know I am a contractor. Going to smaller supply houses and paying alittle more gets you alot more for your money. YOU GET WHAT YOU PAY FOR. | |
| Shirley Filarski | 6/22/11 |
| I placed an order for a 5 gallon Wolman Driftwood Deck Stain from Home Depot.com on May 18th - never came - damaged in transit. Called for a credit on May 25th and reordered (this couldn't possible happen again). On May 31st it again was damaged but this time UPS put the 5 gallon pail in a box and delivered it DAMAGED. I was told by Homedepot.com rep to return it to the nearest Home Depot store for a credit. The store could not find the item on their computer so they call customer service and the rep on the phone said the credit will be posted in 5-7 business days and then on June 1st I ordered for the third time (what was I thinking) and was given a 10% discount for all my troubles. I never received that item - also damaged in transit but UPS sent it back not to me this time. I received a credit for the first one and am awaiting my third one but Home Depot is saying I received an in store credit for the second and I never did. My husband and I walked out of the store with nothing but a note on the bottom of my paperwork. I will never order from their website or buy from their store again and if I don't receive my second credit the Dept. of ag and trade will hear from me next. | |
| jim swanson | 6/23/11 |
| I HAVE WORKED FOR HOME DEPOT FOR 6 MONTHS THEY ARE THIEVES I WORKED FOR COMMISSION ONLY AND I WOULD SAY THEY STEAL AT LEAST 25% OF YOUR COMMISSION. I FINALLY HAD ENOUGH AND AS OF NOW THEY HAVE NOT PAID ME THE FINAL COMMISSION OWED OF ABOUT $2,000.00 AFTER YOU LEAVE OTHERS TELL ME THAT THIS HOW THEY DO IT. THEY PAY THE FRONT HALF WHEN YOU SELL AND THE BACK HALF WHEN INSTALLED.IF YOU QUIT YOU NEVER GET THE BACK HALF THERE WHOLE SETUP IS GEARED TOWARD SCREWING THE EMPLOYEE.BAD COMPANY BAD MANAGEMENT. | |
| len colbry | 7/2/11 |
| the south anchorage store is awful, no one knows anything nor where things are or about what they are selling. Recently ordered com posit decking they sent up the wrong color due to employee error now we have to wait another 10 to 15 days for order no.2 also ordered a door told it would be here the 5th of july as of the 5th it has not been shipped now not due till the 25th I have never delt with incompetent people such as what is in our home depot store here. I am taking my business now over to lowes of which have items in there store and you don't have to order your stuff all the time. They seem to care a little more about there customers than hd does. They do not even deserve the 1 star that I gave them 00000 is even to good. | |
| HonestJohn | 6/28/11 |
| This company has the worst "policies" of any company I have dealt with in year. June 16: Birthday gift (power tool) arrives from HD. It is defective. June 16: Call Customer Service and after arguing for a while, get them to agree to pay for return of defective item. I notice that nowhere on form is there an option for "Send me a replacement." Agent confirms this and explains the item will be picked up the next day by UPS, upon receipt by warehouse it will trigger the sending of a gift card with which I can re-purchase the item. June 23: Receipt from UPS that item was delivered. June 28: Three calls to customer service and promises that card info will be sent to me via email so I can place order immediately. Final response: Ooops, we can't do anything. Already credited the gift giver. Tough Luck. No apologies. Coda: I am expecting delivery from HD of a $500+ saw in 2 days and I intend to refuse delivery. | |
| Tom | 6/30/11 |
| What a crock you guys are. I USED to be a lifetime loyal customer, but not anymore! The employees at the Tulalip (Washington) store have a sh*tty ass attitude. I tried to get a refund on a brand new weedeater that was never used. I had it for 10 days. But since I am now moving into an apt., I will have no use for it. Ok, it was my fault that I lost the receipt, so that cashier asked what CC card I used, and I told Sherry "American Express." She ran a check on her computer and said "nope, you didn't use AMEX. I know I did. We ran my other CC cards too, and nothing showed up on her computer. BEGRUDGINGLY, the Mgr. "Isaac" gave me a store credit. There was no apology or any dose of customer service. I am moving into an apartment, so I don't need lawn equipment, and that's why I tried to get a refund. There isn't much I'll need from HD since I will be living in an apartment, so this leaves a very sour taste in my mouth. OH, BY THE WAY, MY AMEX ACCT. STATEMENT DOES CONFIRM THAT I PURCHASED THE ITEMS ON 6/19. SO YOUR CLERK GAVE ME FALSE INFORMATION. THIS IS ALL HER FAULT (OR YOUR I.T. DATA. YOU JUST LOST A LOYAL CUSTOMER, AND YOU GUYS NEED TO GO OUT OF BUSINESS. SCREW YOU. | |
| edinct | 6/10/11 |
| yeah... I got stood up on a special order...HD what a ship of fools as a contractor Lowes always took care of me as far as when big mistakes were made HD only give excuses and makes up dates as they go along until they get your shipment 5 weeks plus for a shower surround ??? | |
| Terry Brown of Browns floors and more | 6/11/11 |
| I'm sorry that times has been bad for the economy And I know you had to cut back but you must look at the big picture,sorry service will hurt you more that than the bad economy will.. I had more trouble with your service in the last two months than I had in 10 years doing businesses with y'all,I have sent my customer's to your stores not just 1 or 2 but maybe 8 or 10 thousands of dollars spent and in the last 2 months and just resent I place an order at the sandy plains store in Ga. I ask when the time that it would be deliver she told me she didn't know that it would be the next day and I could call around 7:30 am to find out ,so I did and they said that he would call me back and let me know.I end up calling them back at around 10:30 and he told me that the truck was on route to me, again around 1:10pm they said that it should there soon, its has not been deliver so at 2:20pm once again I got on My phone and call the store, I ask to speak to the manager (Steve)he was kind and told me he was sorry and he would find out and call me back and he did and told me it would be there at 3:00pm at 3:30 it show up now understand the job we was doing was in the attic of the house and I hire a framer to help me,the homeowner was not happy be cause it didn't get done and she paid 79 dollars to you and I got to pay the framer again to come back on Monday I lost $350.00 on this job because y'all service SUCKS SUCK SUCK.....this just one of the trouble I had with y'all and the reason we didn't finishes the Job because it was a over 120 degrees in the Attic.I know I won't be hearing from Y'all but writing this will let others know that this delivery cost me and the homeowner $459.00 total,, thanks Home Depot And I will seen my customers to Lowe's if I don't here from you...turkeytb55@yahoo.com | |
| John Lutz | 6/13/11 |
| Ordered 3 double hung windows from Home Depot, they were 33 1/2" long. Told the person taking the order I was putting A/C units in the windows as I was replacing Sliders. The windows came in, and the opening is 11 1/2", I can't get an A/C Unit in that small an opening. They are refusing to refund my money. Now, the windows are a "special order" and according to paperwork in my hand, it states, refunds will be given with a 15% re-stocking fee, don't know how they can charge me that, the windows never left the store, but they are still refusing to refund any of my money. Called the Customer Service Center, was told the Store Manager was going to call me on Saturday ( this took place on Friday ), he didn't call, the person from Customer Service told me she would follow up on Monday with me, haven't heard from her either, called and left a message, no response. Over the past 3 years, I have spent at least $7,000 in that store. The person who had the authority to take care of this situation, pulled at attitude with me after I explained what was wrong. I got the old "well, what do you want me to do about it?" What the hell do you think I want you to do? When I told him I wanted to return them, he told me they don't take back special orders, I told him yes you do, and again was told no we don't and what did I want him to do, I told him to stick them up his a__ and left. Now here I am writing this friggin letter. I used to like Home Depot, now I think they SUCK....and some of their big time 30k/year men think they are god, get a real job bud, 30k isn't a whole lot to be pissing customers off over. I will take this as far as I can. I'm not usually like this, but little god has really irked me. I will be shopping at Lowes from now on......... | |
| betty w. | 6/15/11 |
| I SAT DOWN HERE TO GET AN ADDRESS FOR HOME DEPOT. MY PLAN WAS TO COMPLAIN, BUT WHEN I SAW SO MANY OTHERS WITH UNRESOLVED PROBLEMS, I KNOW IT IS HOPELESS. WE PURCHASED OVER $1,OOO OF MATERIALS FOR A BOAT DOCK. THE LUMBER ROTTED COMPLETELY EVEN THOUGH WE TREATED IT REGULARLY. AN INSPECTOR FROM THE LUMBER COMPANY IN TAMPA INSPECTED IT AND AGREED IT NEEDED TO BE REPLACED AT THEIR EXPENSE. HOME DEPOT DROVE US CRAZY FOR WEEKS WITH PROMISES THAT WERE USELESS. THEN THEY AGREED TO GIVE US A SMALL "GIFT CERTIFICATE" OF A FEW HUNDRED DOLLARS. OF COURSE, THIS NEVER ARIVED IN THE MAIL AS PROMISED. THIS WAS DURING MARCH AND APRIL, 2011. AT LEAST WE HAVE FOUND THAT WE ARE NOT ALONE. HOW CAN A PLACE LIKE THIS STAY IN BUSINESS. | |
| paul | 6/18/11 |
| sales man Rich/Richard in appliances told me that i cannot bring my dog in the appliances area due to dogs peeing in the area talk to Cassandra store manager was sorry however did not give a hell. my rights have been violated | |
| Hate Home Depot!!!! | 6/20/11 |
| NEVER DO HOME DEPOT REFACING!!! they showed us pretty pictures, had a sign a contract, then installed crap. when we asked why it was so different from the pictures on the web site they directed us to tiny line items in the contract that say that your kitchen will not look like the pics. I have a full 2.5" in between each and every cabinet door, doors are hung at different heights, handles are not level, drawer faces are not flush, doors are warped and do not close falt, etc etc etc. They make no apologies and are refusing to make good. NEVER EVER USE HD REFACING OR US REMODELERs!!!!! | |
| Thom Thomas | 6/8/11 |
| I have purchased services and goods from Home Depot for over 25 years. I am very distrubed at the poor service and lack of response when a roofing job (cost of over $15,000.00) had problems and still has not been resolved for over 6 months. I would not do business with home depot services ever again !! | |
| TWENTY YEAR SHOPPER OF HOME DEPOT | 6/8/11 |
| Never Knew Home Depot messed with there over a year employees. Denial of earned benifits At San Marcos ca. The store head is a gay female . BOY KOTT HOME DEPOTE USE LOWS DIXILINE PINE TREE ACE ALL OTHER VENDERS | |
| thom thomas | 6/8/11 |
| Usually my dealings with home depot in their retail stores have been very good. Butttt when it came time to get home depot to take care of my bubbling roof they turned into major idiots Steve Hillabran has done nothing but belittle myself and the situation never calls back and tells you he is doing this and that to get the job to move a little faster I catch him in nothing but lies. How could someone high up in the company especilly dealing with the public ever get to his position.Im not a contractor but spend a lot of money with home depot renivating inside and out on my personal home as well as all of my rental units needless to say the money I spend could feed a small nation. P.S Its been 5 months and Im still waiting for the job to be done!!!!!!! | |
| David Randall | 6/8/11 |
| The majority of complaints on this site are obviously written by illiterate and uneducated individuals. I'm reading them because I find them entertaining! If corporate is not responding to your emails, it is likely that the reason is because you are incapable of constructing a a grammatically correct message and getting your point across tactfully and intelligibly. Additionally, for those of you who are refusing to shop at The Home Depot because they "support homosexuality", you're ridiculous. I'd rather help people who are gay than ignorant and inhumane jerks like yourselves. The negative attitudes and responses about The Home Deopt most likely wouldn't be posted here if there weren't customers walking up other human beings wearing an orange apron with a poor and "entitled" attitude. Where do you work? Do you always perform 100% or does your boss tell you that you're perfect and you have no room for improvement? Get a life people or go shop at Lowe's. I'm sure The Home Depot associates would rather have Lowe's deal with your pathetic attitudes rather than experience it at The Home Depot. | |
| Home Depot Associate | 5/31/11 |
I have worked at HD for awhile. During that time if an employee starts collage they do not work around the schedule that they are given to them so some of the employees have to try and change their classes. So what is wrong with this issue? If an employee puts in for a day or two off it is not given to them or is the paper that is put in given back to them. The employee has to wait to see if they are scheduled to see if the time off has been approved. Would they like to be treated like that? No wonder the employee turnover is big. Changes need to be made. If I owned a business or I was in a higher position and I found out this was a problem like this going on I would find out why this was happening and I would fix it. | |
| Gordon Floyd | 6/2/11 |
| The Home Depot's sponsorship and participation in homosexual events is a corporate endorsement of a dangerous and unhealthy lifestyle. The fact that The Home Depot also encourages the attendance of children at these events is disturbing to me. Until The Home Depot agrees to remain neutral in the culture war, and stop supporting homosexual events, I will boycott their stores. | |
| Gordon Floyd | 6/2/11 |
| The Home Depot promotes the homosexual agenda For several years, The Home Depot has given its financial and corporate support to open displays of homosexual activism on main streets in America's towns. Rather than remain neutral in the culture war, The Home Depot has chosen to sponsor and participate in numerous gay pride parades and festivals. Most grievous is The Home Depot's deliberately exposing small children to lascivious displays of sexual conduct by homosexuals and cross-dressers, which are a common occurrence at these events. Should The Home Depot be helping advance the homosexual agenda? The goal of every homosexual organization supported by The Home Depot is to get homosexual marriage legalized. The information below provides just a glimpse of how broad The Home Depot's support for the homosexual movement is. Take Action! Call your local store manager. Let the manager know that you will not be shopping at The Home Depot until the company stops supporting the homosexual agenda. Extremely important! Regularly post this to your Facebook page and encourage others to join the boycott! | |
| Gordon Floyd | 6/2/11 |
| The Home Depot promotes the homosexual agenda For several years, The Home Depot has given its financial and corporate support to open displays of homosexual activism on main streets in America's towns. Rather than remain neutral in the culture war, The Home Depot has chosen to sponsor and participate in numerous gay pride parades and festivals. Most grievous is The Home Depot's deliberately exposing small children to lascivious displays of sexual conduct by homosexuals and cross-dressers, which are a common occurrence at these events. Should The Home Depot be helping advance the homosexual agenda? The goal of every homosexual organization supported by The Home Depot is to get homosexual marriage legalized. Call your local store manager. Let the manager know that you will not be shopping at The Home Depot until the company stops supporting the homosexual agenda.The Home Depot's sponsorship and participation in homosexual events is a corporate endorsement of a dangerous and unhealthy lifestyle. The fact that The Home Depot also encourages the attendance of children at these events is disturbing to me. Until The Home Depot agrees to remain neutral in the culture war, and stop supporting homosexual events, I will boycott their stores. | |
| Marie Aponte | 6/2/11 |
| Today, I read with extreme pleasure the report regarding Home Depot Chairman Frank Blake's response to American Family Association's failed attempt to influence Home Depot's rightfully proud record in support of diversity and human rights. Home Depot's stance in support of equal rights for EVERYONE makes me proud to be a 20 year United States Navy veteran who defended those same rights. Please continue your strong stance and do not be dissuaded by religious bigots who confuse rights as something to be denied to those they disagree with while they selfishly would retain the same rights for themselves that so many have died for and sacrificed to protect. Home Depot will always be my first stop for all my home needs, and my first recommendation to everyone I know! God bless you! | |
| Home Depot Associate | 6/3/11 |
I would like to know when new employees are hired why the Head Cashiers are not doing their jobs by staying and making sure that they are trained right. They wonder off and no one knows where they are and if you call their phone they act like they are being bothered. If they want the job then do it right! They are no where to be found and the managers do nothing about it. WHY? Some of the scanners do not work and when they are told they act like it is a bother to them. If the scanners are not working properly then how are the cashiers to do their jobs? This needs to be addressed and fixed. | |
Kara  | 6/4/11 |
| New Albany, Indiana.... I always recieve great service when I go there. As soon as I walk in I am greeted with a smile and very great help. They are all educated in home improvement and and kind of home repairs that I haev needed. They have been honest with me when it comes to the best products and the worst products. I just purchased an LG air conditioner for $99 and so far.. so good! I really have nothing to say bad about the home depot in my area. Great CS and great prices! | |
| I'm paying (literally $$) for Home Depot's error | 5/26/11 |
| Home Depot "updated" their system and allegedly lost my company's tax exemption paperwork TWICE!! I caught the error, contacted TONI R STENSON, who informed me that they are aware that there was a problem with the tax exemption system, and was redirected to the head of the finance department JACK NELSON. I spent hours scanning over a years worth of receipts and even made a spreadsheet for quick reference for Mr. Nelson. I even spoke to him on the phone. He emailed me back informing me that he received the paperwork and that someone was reviewing it. And that is the last I heard from either of them! I have all of the emails for proof. If you ask me, this is a mistake on their part...you're going to lose a customer who spends around $100,000/year versus refunding ONE fiscal years worth of Hawaii state tax on the receipts?? | |
| Barbara (HD spouse) | 5/30/11 |
| Home Depot is the most poorly run business I've ever seen. My husband has worked for them over 3 years, the last 2 with no raise and being told he'll NEVER be promoted. (Mind you he's worked nearly 25 yrs in retail) and he's received complimentary letters from customers and has earned awards all the way up to a platinum watch for outstanding customer service. We own a house, he's a grown man and yet he only gets 17-25 hrs per week on the average. Trying paying a mortgage on that - thank goodness I work 40 hrs a week, but it's a struggle. Also they change his schedule and don't notify him. Recently he drove his 40 miles to work and was told he didn't come in for 4 more hours..so he drove home. Gets expensive the price gas is. Or they TELL (don't ask)him to go home anywhere from 1-4 hrs early. The managers are blazing idiots and nobody seems to care. New hires get more hrs than he does. Someone head honcho needs to investigate their stores and find out how poorly run they are. Unless you are a favorite with management, you can forget getting anywhere. UNDERCOVER BOSS is what they need to get on and have someone check the stores in Southern California in what we call the high desert. Anyone who wants a job with this company is totally out of their mind. With this said, I will now actually write a letter to the corporate office with these and additional complaints. Do yourself a favor, don't shop HD - spend your money elsewhere where they treat their associates fairly and as human beings. My rating for HD is ZERO ZERO ZERO ZERO..but of course they don't give that option. | |
| jude blake | 5/28/11 |
| I am writing a follow up to my prevoius post. Although I still want to sing the praises of Brandon Marshall in the flooring department, Home Depot failed me yet again!! Brandon did all the "leg work" to get my vinyl floor install started and then turned it over to the "expiditer" and from there it, again, fell into incompetent hands. *sigh* I am a simple girl...not complicated at all, but these people make me want to SCREAM!!!! I picked a vinyl floor that is IN STOCK, on the FLOOR at Home Depot but they called me today to tell me "the floor is not in stock and is on back order". They say that even though there IS my choice of vinyl flooring in Columbia, SC they still need to order it directly from the manufacturer (for some stupid reason). What ever happened to COMMON SENSE Home Depot????? You would rather risk getting even MORE bad publicity by cutting corners and being slack? How hard would it be to just cut me a piece of the "in stock" vinyl for the sake of "customer satisfaction"??? Are you familiar with the concept of "customer satisfaction"????????? Whatever.... I am so glad I decided to get a "back-up" contractor. My gut told me that Home Depot was going to fail me again, and I was right!! I will NEVER get a home improvement store to do ANY type of install EVER again. Independent contractors may cost a little more money but is well worth the cost. I have wasted a MONTH on these BOZOS at Home Depot!!! After posting this comment, I am going directly to Facebook and Twitter and telling all my friends across the country about my experience. Home Depot, wise up before you go belly-up!!!! | |
| jude blake | 5/23/11 |
| I too had a very bad experience with a Home Depot here in Columbia, South Carolina while trying to purchase a vinyl floor for my kitchen, but rather that "throwing-in-the-towel" completely on the Home Depot brand, I decided to drive a little further and try another Home Depot store. I do not wish to go into detail about my bad experience but rather talk about the WONDERFUL experience I had at the Sandhills Home Depot and more specifically to recognize the outstanding young Flooring Associate there named Brandon Marshall. He went above and beyond to, not only help me with my flooring fiasco, but to restore a good feeling/experience with the Home Depot as a whole. I hope that Brandon will be recognized by the company for his competence, courtesy, and his kindness to cutomers. He is an asset to the company and the ONLY reason that I will continue to be a Home Depot shopper.(Sandhills store) Thank you Brandon for all of your hard work and your "can-do" attitude! | |
| Joshua Miller | 5/14/11 |
| Home Depot is THE BIGGEST ANTI SUPPORTER OF VETERAN'S I've ever seen. I am 50% Service Connected disabled from issues that arose when I was over in Iraq. When I went to give them my VA card for their 10% store discount, it was rejected because my VA card did not say Service Connected. When I offered to drive home and get my paper work, they denied that as well. They might as well be working for Al Qaeda. Their corporate office will be called, a formal complaint WILL be lodged, and I will let EVERY one of my fellow Veterans know of my situation on communityof veterans.org. Thanks Home Depot for your support, it's good to know that while we continue to fight overseas, you will be right here, ready to screw yet another Veteran. | |
| Dean Berry Ministries | 5/16/11 |
| I give Home Depot a one star rating because they're obviously a "jew" owned company who's more concerned with pleasing their shareholders (the major shareholders of which are "jewish") than their customers. Like Myspace, Yahoo, Google, Youtube, etc, etc, it's next to impossible to email or fax them because they know most of those faxes and emails would be complaints. As far as HD's "homosexual agenda", how come none of my gay acquaintances know about all these conspiracies? And as far as it being a "deathstyle", it was mercenary animals like you who turned the AIDS virus loose among the gay communities in all of America's major cities. This is well-documented in AIDS AND THE DOCTORS OF DEATH. America's NUMBER ONE CLEAR AND PRESENT DANGER are the "jews" that run our economy, our media, our politicians, and now our military. http://deanberryministries.us | |
| Eileen Henry | 5/19/11 |
| My recent experience with Home Depot doesn't even deserve 1 star. I had a dryer delivered and it was the worst experience I've ever had with an applicance delivery. The dryer had to go down to the basement which is a very tight fit but this was my 4th dryer so other companies managed to do it. This guy was in a hurry to get home and made no effort to resolve this issue. He was nasty and rude. All I know is the last dryer was from Sears and they figured out how to get it down the steps. I had my neighbor come over and tear out my entire door jamb so they could remove the old dryer and install the new one. I will have to pay out of my pocket to get the door jamb replaced. Needless to say this is the first and last appliance I will ever order from Home Depot. Their customer service is a disgrace but they don't seem to care what any of us think. | |
| Home Depot | 5/19/11 |
| try calling ! no one will pick up the phone. gave up no customer service | |
| Ella | 5/11/11 |
| I bought some unfinished cabinets and when I got them home realized they were put together with quarter inch staples, particle board and were about as strong as cardboard. Just simple movement caused them to damage. Out of seven doors three had to be replaced. Out of six cabinets of the type I bought, ALL SIX were damaged in one way or another at the store. There is NO QUALITY AT HOME DEPOT. I have bought nails that bend in half as I try to nail them in, screws that break off, drill bits that snap into after one use. I have bought tiles that chip and cost a fortune in labor to do the work a second time. There is no product Home Depot sells that is worth the aggravation to deal with the problems incurred once purchased. Everything comes from China were all products are substandard time and time again. I'm done with Home Depot. . . . for good! And to Jeremy Ray Turner, I hope you were being facetious. | |
| carla moman | 5/12/11 |
| Your store in Fishers Indiana is the WORST!! Not only do you not have real people checking you out at the cashier line but when you really need someone there isn't anyone around. I just sent my daughter to return some items and she went to the customer service desk and the lady was reading a newspaper! The lady looked up from the paper and didn't even stop to help! Your store is the worst experience every time I go in. I refuse to shop there anytime in the future. I have just tried to call the store myself by using the menu options and tried two different options and it rang over 25 times before the call ended up disconnecting! | |
| Johnny | 5/13/11 |
| Trying to do them a favor by letting them know that they have the wrong company fax number in their records has been difficult after 5 phone calls. Trying to do the right thing and they want me to call different departments to let them know. | |
| Home Depot Associate | 5/7/11 |
| I have worked for The Home Depot for awhile and I have severe sinus allergies. I took a note from my doctor saying please have this employee avoid work in the garden center. I was told by the operations manager that they do not accept a doctor`s note. Untill now they have accepted them. Now I have to get my doctor to fill out paper work that I feel asks some very nosey questions. If I want any accommodations made for me and my health I have to sign a release form so they can get the information from my doctor. Without the paperwork filled out I will be put in garden center to work. My question is to anyone who works at any Home Depot what kind of place is it that does their employees this way. Does the employees or their health mean that little to them that they don`t accept a doctor`s note or believe an employee or their doctor? | |
| Nancy Thompson | 5/9/11 |
| To Jeremy Ray, Turner, where is the Home Depot you speak of, maybe we could go there. and as for the last comment made by someone on 1/19/11, you hit the nail on the head. It has been a nightmare dealing with Home Depot here in Albuquerque, Coors Blvd. location. When you find an associate in the paint department, Marie is too busy texting to help you. I would say that $8. an hr. is too much money to pay someone like that. As for the rest of the store, if they ever answer the one which too 1 1/2 minutes and more to answer. You are lucky if they ever answer the phone. Lord help us if the person that originally helped with the counter top order goes on vacation, or goes to lunch. Then NO ONE knows what is going on. Yeah, that means you cannot get help. Then you resort to asking for a Mgr., that is even worse. After speaking to Vanessa store Mgr. on Sat. we were told she would have answers for us today, Monday. Well, you guessed it, she is off today. Aren't we lucky!!!!!!!! And the beat goes on and on and on | |
| wolff | 5/9/11 |
| Store #1109, I use to work at home depot and feel that they treated me badly! I work out in the hot sun all day without someone complaining to me about wanting to take a break! They change my schedule around at the very last minute without telling me. They got me working real early with nothing to do and expect me to sweep up cigarette butts when they could just buy an ashtray! Other Lot associates just stand around while I'm pushing carts in and when I help out customers there is usually no one contacting on the radio. I can never find the associate in the right department so I have to disappoint customers because I don't know where to find anyone and I feel like I'm doing more work than worth 7.25 an hour. I have 2 jobs and I'm tired and I work really hard, I miss one day because the road was block due to some marathon and got fired for it! I don't want my job back! It was a waste of time and the most horrible job I ever worked at!!! | |
| wolff | 5/9/11 |
| Store #1109, I use to work at home depot and feel that they treated me badly! I work out in the hot sun all day with minor sun burns and can't take a break without someone complaining to me about wanting to take a break! They change my schedule around at the very last minute without telling me. They got me working real early with nothing to do and expect me to sweep up cigarette butts when they could just buy an ashtray! Other Lot associates just stand around while I'm pushing carts in. When I help out customers there is usually no one contacting on the radio. I can never find the associate in the right department so I have to disappoint customers because I don't know where to find anyone and I feel like I'm doing more work than worth 7.25 an hour. I have 2 jobs and I'm tired and I work really hard, they know I work two jobs but they want me to work like a slave. I miss one day because the road was block due to some marathon and got fired for it! I don't want my job back! It was a waste of time and the most horrible job I ever worked at!!! | |
| Dorothy Lapre | 4/27/11 |
| This has nothing to do with the products, or service I have received over the past 10+ years as a loyal customer of Home Depot, but it has everything to do with the moral core of your company. I have discovered, just recently that Home Depot is an advid supporter of the "Gay lifestyle", and their perverted display of immorality in the streets of Maine & Massachusetts. If this is what you represent, than you can forget about me as a loyal customer. Until you apoligize for your blatant, disgraceful, and discusting partnership this "vagular group of perverts", than I will" NEVER" support your comopany with my patronage. And this goes for my entire family, and community in the state of CT. | |
| terribly disgusted ex-home depot associate | 4/28/11 |
| Home Depot is a very poorly run business. Starting with the main office execs in Atlanta, 2455 Paces Ferry Rd., Atlanta, Ga. who are making astronomical amounts of money. None of them know how to run their HD stores. I was fired due to having been hurt on the job in my HD store. Know this all HD employees it doesn't matter who u r or how much $$ u make 4 ur store. If u get hurt on Home Depot's watch management WILL FIRE U! The management staff makes up lies to fire u. Just like they did me. I was always an exemplary employee for years. Had numerous years of training in my positions. Loved my customers, but not the management and other staff that was hugging all the St. Managers to stay in their good graces. That is how HD does business. It is wrong. Not to mention their support of Gays/Lesbians. HD will soon see their downfall. I am sure of that! | |
| judy giacoia | 5/1/11 |
| i was on the website for coupons but you dont offer coupons. only for people who shop from home. you have offers from 2009. i was going to home depot today to spend alot of money on flowers but i am not. i will go to lowes or walmart. change your website because you are going to lose alot of customers. i already had a problem with you people. i am done. | |
| Joe Miley | 4/8/11 |
| Shop at Home Depot at your own peril. If you are smart find the nearest Lowe's and spend your money there even if you have to pass 3 or 4 Home Depots on the way or you will be sorry latter. These idiots make the customer pay for shipping warrantied items off to be repaired, never mind the fact that you have to wait 2 weeks to a month to get it back. STAY AWAY...BUYER BEWARE. | |
| Sal | 4/4/11 |
| they just do not care .they want your money but leave you in the wind | |
| micheal patrick | 4/4/11 |
| I visited the store in vicksburg ms and i will never shop at home depot again i was tryen to get help a couple of days ago in the garden area and i was looking for some help i asked an associate with the name Holly.S on her apron for help with some fencing and she told me i needed to find someone that new about it and walked away now i would have thought she would have found someone that new something to help me a short time later i went back in the store to get some cleaning supplies and low and behold there is the same associate holly talking to some guy about how good she is in bed and all the men shes been with and the pulled up her shirt to show off a tatoo of writing on her side and when she finally realized i was standing there she froze and then had the nerve to ask me what the hell i was staring at and i nicely told her that she wasnt worth staring at and she didnt need to be showing here stuff off to everyone and she told me to go fuck myself and when i asked for the store manager she told me that he was her boyfriend and that if if i tried to complain she would tell that i tried to rub her up so as for the home depot i will take my business to lowes where i will be treated with respect and another thing i will be calling a lawyer | |
| roger | 4/4/11 |
| home depot in victorville california has the worst management. store#0665, does not know how to communicate with their employees, as a long term customer, i now swithed to lowe's. victorville store poor management, they should go back to cleaning restrooms | |
| Jo-Ann | 4/5/11 |
| HI, I don't know what going with your buyers, but I could do a better job....Let's start with you folks getting bird houses.... The rest I'll save for another time | |
| David | 4/5/11 |
| This was my response to a survey that was sent to me today resulting from a phone call I had made to Home depot Corporate Office. "My issue was addressed, I just don't approve of your policy towards honorably discharged military veterans. You are taking some veterans and not others. I have been using my discharge papers and my driver's license as my photo ID to prove I am the person on the discharge papers to get my daily 10% discount. This is what your store instructed me to do for over a year now. I consistently spend a lot of money in Home Depot. I think your new policy towards military veterans is deplorable. I find it hard to believe a dependent of a military veteran can get the 10% discount daily in Home Depot, and I, as a honorably discharged veteran who actually served his country does not, just because they have a military photo ID and I don't!. What is wrong with this picture. If you are going to continue to do this as your new policy, you are discriminating! You would be better off to just stop giving a military discount period, to all military veterans. At least, that would be fair! My course of action is going to be this: 1) I am going to get rid of my Home Depot stock and never buy it again. 2) I work with 15,000 people in Sikorsky Aircraft in CT and I am going to give you as much bad word of mouth advertising as possible. 3)I am going to give as much of my business to other businesses as possible, even if costs me more money in the long run. I am going to search out forums and blogs that deal with your store in any way and post very negative posts and start new threads dealing with this subject!!" Thanks for reading...David | |
| Greg | 3/29/11 |
| i ordered a Frig online. Suppose to be delivered but the company responsible for delivering the frig, not home depot, has an excuse. Lost losts of food. called customer service, not very responsive. Told me they would send a 75.00 gift card in 5 days. 3 weeks no gift card, these guys suck. Never again with home depot. You know customer satisfaction is okay, but customewr loyalty is priceless. I am not satisfied, but I now am a loyal Lowe's customer! | |
| Tina Max | 3/27/11 |
| I ordered a washing machine and dishwasher which was supposed to be delivered yesterday between 11:00 and 3:00pm. I had my current dishwasher disconnected by a plumber as instructed by HD. Well, the dam things (washing machine and dishwasher) never arrived and I never got a phone call telling me the products would never arrive. I called HD to report this info and was given the runaround by clueless staff. They then said wait until Monday as they contract out to a delivery service. I am furious, I waited all day like a jerk for products that had no intention of being delivered. I will hire an attorney for reimbursement of plumber fees whether the products are delivered or not. My kitchen is a mess with the dissasembled material all over my kitchen. Will never do business with them again. This is not the end, they will be hearing from my attorney. I will advise my attorney to pursue them for treble damages, 3 x the amount of my actual loss. | |
| david randall | 3/20/11 |
| I will never shop here again until they stop supporting homosexuals And Stop being so gay friendly. Until they do I will never go there. I hate them and they will burn in hell for ever! | |
| FNS | 3/22/11 |
| Parked at the Home Depot in Port Chester, NY last week to purchase the supplies I needed for the next day's work. When I returned to my van I noticed that it was broken into. My power tools, hand tools & a digital camera was stolen! I called the police who explained that they get called at least 3x each week for the same problem. Checked with security; their cameras saw the culprit who hit four vans in a matter of 20 minutes. My question is..if this is a problem at the Port Chester Home Depot,then why don't they have security in the parking lot? | |
| William Harris | 3/22/11 |
| Hi my name is william I was associated 6586.And they let me go,saying that myself and two other associates tried to stop a shoplifter. | |
| anne sedberry | 3/23/11 |
| had windows installed,2/26/11, one window came in as a defect, was told within 10 days they would be back to install window, it is now 3/23/11, no window only a piece of plywood on the only window in the room,very dark. when i called back to let them know about the damage to the in side trim on two other windows they said they would repair, still nothing done. the work on wrapping the outside is no where near a quality job. homedepot was,you see was,my store , not lowe's but times are changing and it is very sad. after calling all the phone nos. i have and leaving messages, i called the store, could not speak with a live person, no customer service | |
| Happy customer | 3/23/11 |
| We have the absolute best experience at Home Depot here in NCentral OH! By far, it is better than Lowes' where I walk in and no one acknowledges you and you have to interrupt THEM to get help. Not so at HD; they always greet us and answer questions and walk you around to help you find what you are looking for. We know several staff by name and are loyal and frequent customers over that last 10 years. We had an issue with a vanity top that was warped by the manufacturer and then the replacement was broken and though this was all inconvenient and not the stores doing, they had a custom one made of our choice at the cost of the original premade one. Outstanding customer service!! | |
| Paul Zarr | 3/15/11 |
| I too am not very happy with the HD organization. I applied for a Supervisors position at their Portsmoith NH store. After successfully completing a phone interview, a personal interview was scheduled. I arrived 15 minutes early after driving 2 1/2 hours to this interview only to be told, they didn't have my intervie packet, would I come back the following Monday, but call the store manager to reschedule interview. OK, no problem....s--t happens. I called the manager on monday, no apology was offfered for my inconvenience, in fact after speaking with her, I wondered how she had attained such a position. I traveled the distance and completed the interview. I was ver satisfied that my 28 plus years in supervisory positions and being a former business owner would give me an edge on the other 3 applicants that I was competing against Not a chance, come to find out they were all in house or store employees and they needed a token outsider to apply to satisfy corporate. Needless to say I did not get this job, which I am sure I was more suited for than there other applicants and it basically was a 500 mile waste of gas. Beware....apparantly the hire from within regardless of your qualifications. | |
| Carlius Hardin | 3/16/11 |
| I used to work at store 0159 midtown atlanta and I must say this, it's nothing like it was two years ago when I was there. Customer service was barely hanging on by a tread then. I experienced racism, having to cover 4 different departments, so short staffed on one of the busiest stores, that I had to skip or help during lunch, not to mention the noose that was found hanging in the rope and chain aisle(in a perfect spot where no cameras could pick up). Haven't shopped there since. Customer service is way down there. The same as wal-mart. | |
| Mary Bennison | 3/7/11 |
| Things I wish.... I wish Home Depot would mark in bold letters products made in the USA. | |
| Julie Hilton | 3/7/11 |
| We have bought meny genorators from the home depot yesterday we returned for the forth time and we where told that it would be the last time they would do this for us, yes they have been very fair although the genorator we got yesterday brand new out of the box never used before is not working already. We used it for maybe 3 hrs and it does not work!!! We have solar power and depend on these genorators and not one has lasted a year and now this one lasted 1 night. Do you think we should shop at the home depto anymore???? | |
| BJ | 3/3/11 |
| I wish the people complaining about Home Depot on here would learn how to spell and use better grammer. LOL Home Depot is no different from any other retail company. I have worked for several and you are going to have good experiences and bad ones. If you are having issues you need to go higher than the store and call customer care. I would like it if people would tell me where they work so I can go throw a fit there just like the people throw a fit at Home Depot | |
| | 2/23/11 |
| Called Home Depot right now at (770)433-8211 stated I wanted Human Resources. Automated attendant stated it was transferring me. I waited on hold for 14 minutes. A lady came on and transferred me. States to go online at careers@homedepot.com. Cannot get a hold of a real person. Wasted cell phone minutes. | |
| P. Shepphard | 2/22/11 |
| I am an employee of HD and I must say that some of you people have to understand that the problems you have are not the fault of any one employee. They are problems with the products. I don't quite get where some of you are coming from with your attitude. Now, we have a 100% satisfaction policy, where if you are not happy with anything we sell for any reason within 90 days, simply return it!! DO NOT come on this site and bash the company because you want to make noise. If it is past that time, we will help you contact the man. of the products, or, LOOK ON THE BOX!!!! It tells you how to claim the products as defective. We cannot control some of our contractor services and for that we apologize, and I assure you that if you contact a store manager or a district manager the problem will be taken care of to make you happy. And to the person saying we are the "scum of the earth" and uneducated, I dare you to take on my intelligence. I am knowledgeable in 99% of our products and on top of that, I am well educated. There is not one person in most of our stores making under 10 dollars per hour. Oh, and just so you know, Home Depot requires all of our store managers to have a college degree(mine graduated from Rutgers on the Dean's List). So get your info straight. We cannot control all of our associates and managers and I understand that some can be "jerks", but in the event of a problem, contact someone higher up in management. We probably wont be ill towards you if you are respectful of us. HD is a great company to work for and they take care of us very well... | |
| Keith Tauber | 2/15/11 |
| I no longer shop at HomeDepot due to their policies of supporting homosexuals. They even denied the allegations but later they were proven to be true. Good luck to you HD. I am sure the gay community will make up the difference you lost from lots of folks who are shopping elsewhere. | |
| Nancy | 2/17/11 |
| This seems like a sounding board for right wing religious extreme people. Who cares. All I want is a phone number to contact their top officers. Reigious nuts and and angry disgrtutled x employees. | |
| Dave Foust | 2/2/11 |
| Obviously you Corporate types think that you can share your opinions with us and we will accept it....NO MORE HOMEDEPOT FOR MY FAMILY............... The Home Depot, through its Foundation, is now matching donations by its employees to further homosexual activism. GLAAD (a politically active gay group) announced on its website that The Home Depot has agreed to match all contributions made by company employees, despite a company policy to the contrary. The Home Depot policy states it will not match funds to "political groups" or "groups that have a primary focus of changing laws." GLAAD is heavily involved in promoting same-sex marriage. Through its "Matching Gifts" program, The Home Depot is willing to violate its own policy to help promote GLAAD's top agendas - homosexual marriage and more gay characters on prime-time network TV. | |
| shirley | 2/9/11 |
| i attempted to purchase carpeting for my living room, library, and hallway. I also contracted for the installation of new countertops in my kitchen. I purchased interior and exterior doors. All of these jobs required that the store send installers. The store clerks were wonderful. They were helpful, nice and informative. the installers were absolutely the worse. all of them were interested in the big "rip-off". The carpet installer quickly indicated that he didn't move piano's nor could he pick up a saxaphone from the floor, i instantly fired him and hired someone else. I recieved the same carpeting, they moved the items necessary to perform the job and it cost $500 less. The installer of the countertop kept prolonging the job. I went into the store on the 15th of january, and it's now Feb 9, they called today and indicated "they" wanted more money for removing the present countertops. Home Depot was paid in full for the entire job. I'm pissed. | |
| Kim McKnight PITTSBURGH PA | 2/9/11 |
| Wrote a letter about poor communications and promises made to Corp with a previous purchase. They called and promised a follow up in 3 days Im on day 5 and Not a call EXACTLY what the letter was all about and still no resolution | |
| Chris San Filippo | 2/1/11 |
| Try getting a copy of your credit card statements on the phone from HD. They are awful, and no-one is willing to help. They direct you to the web, to print out a excell file that looks as if it were composed by my 2 year old daughter. Actually, I take that back, my 2 year old could do a better job. Then if you actually try to contact the corporate office, they are closed, and the mail box is always full! I spent over 10k at home depot last year on a remodel. I wish I had gone to Lowes. BTW Lowes was able to fax the information I needed, and their customer service was quick and courteous. I was hung up on by the HD reps twice. | |
| Concerned Citizen | 1/29/11 |
| Racist and prejudiced store manager of store #584 | |
| Jane M Lawson | 1/30/11 |
| My husband and I have shopped at Home Depot for years and put most purchases on a Home Depot credit card, which we normally pay off as soon as the bill comes. We are fortunate enough to have knowledgeable people in the store where we shop. My problem with the company is the credit department. For the first time ever, we were late with a payment. The overlooked bill was for $4.30. The next bill arrived and naturally included a late fee of $2.00. The total of this bill was $24.88, including the late fee. Before this payment was due on February 11, 2011, we started receiving calls from the credit department, demanding payment. These calls were persistent, even after I paid the entire bill at the local store. I could understand the calls if we were habitually late with payments or if the overlooked bill had been for a larger amount, but $4.30? Really? Lowe's isn't that much further away from where we live. jl | |
| John O"Kane owner of a water wise landscaping corporation | 1/31/11 |
| citizen Kane I purchased a Tiller-mid-tine, made by honda model #0882510527, again I purchased it on 1/31/11 at 9:41am at the Madison street store in Riverside Ca. and returned as soon as I used it around 2pm. I simply asked for a store credit to buy a better tiller from there rental department, and Javier the Manger there refused to give me a store credit. SO they may of saved $449 but lost my companies business for life. I would to thank Shannon at Atlanta Central. I hate to shop at Lowes but I don't have a choice. | |
| Jeremy Ray Turner | 1/16/11 |
| I've shopped at Home Depot now for several years........Home Depot has been an outstanding store filled with good people and a great inventory of supplies and tools for all do it your selfers and contractors.........I would have to say it's one of the best home improvement stores I've ever seen..........now if I can only get a job there.........would be the next best thing............"smile".............Jeremy Ray Turner | |
| Home Depot Associate | 1/19/11 |
| What yall have to realize is everyone working at home depot are basically the scum of the earth. They get paid 8$ and hour and have no knowlege of anything. The managers are the people you see on jerry springer and they are just as stupid as the associates. This is how Home Depot makes money, by cutting all of their cost. They have had good people working for them but they found ways to fire all of them because they were making too much money. I hate everything about the way their business is run. | |
| Tim Leonard | 1/28/11 |
| I Purchased a Milwaukee Battery Drill with a Five year Replacement warranty, had the drill a year, now It doesn't work. Home Depot, Does Not Stand Behind What They Say!!! | |
| Cindy Cox | 1/10/11 |
| Mon Jan 10,2011 I bought bamboo flooring from Home Depot supplied be Quality Craft. This flooring was defective when I bought it the first time so Quality Craft gave us a 50% discount on it. When we went to install the second batch of flooring, the finish on it is peeling off like hard glue. Home Depot in North Bay (Shelly) has been playing head games with us since Dec 5,2010 letting us believe that she was trying to help us get another floor that would be close to the same value as the Bamboo we purchased. We made numerous trips back to the store getting floor samples. Now today Jan 10,2011 she (Shelly) informs us that Home Depot wants to only allow us $1250.00 towards a new floor, even though we paid $2440.00 orinally. I spoke with Paul Penny (store manager) he tells me that Quality Craft wont send us another floor becauce there is nothing wrong with the one I have, even though Home Depot came out and took pictures and told us to take the floor up because it was defective. Your management is very immature, they now pretend that they are not there in the store and wont atke my phone calls. Your customer care line people don`t answer their phone either. No wonder people take their complaint about Home Depot to the media. Step up to the plate Home Depot and take care of this problem before it gets any bigger. I would advise all you people in North Bay not to buy from Home Depot because they deffinately don`t stand behind their product. Just look under Home Depot complaints on the internet and you tube you will see for yourself. | |
| Mrs.willberNt | 12/31/10 |
| I HATE THIS STORE they have made my life a living HELL!!!!!!!!!!! | |
| EDWARD FRAYER | 12/20/10 |
| I PURCHASED A WASHER AND DRYER IN 2008 FROM HOME DEPOT. I ALSO GOT THE 4 YEAR CONTRACT. AFTER 2 YEARS THE WASHER STARTED MAKING A NOISE AND I WAS TOLD IT WAS THE BRAKE FOR THE DRUM. THEY REPLACED THE BRAKE AND 4 MONTHS LATER THE SAME THING. THIS TIME I TOLD THEM I WANTED A NEW WASHER. THEY ASKED IF I WOULD TAKE A DIFFERENT MODEL AND I SAID IF ITS THE SAME PRICE RANGE AND SIZE. THE DEPARTMENT MANAGER TALKED TO THE STORE MANAGER AND I ASKED IF THE REST OF MY 4 YEAR WARRANTY COULD BE TRANSFERED AND WAS TOLD NO. I SAID SO I LOSE THE OTHER 2 YEARS AND WAS TOLD YES. I HAVE GONE THROUGH HELL WITH THESE PEOPLE FOR 6 MONTHS AND WAS TOLD NO. AND THEY ASKED IF I GOT A DIFFERENT MODEL WOULD I BRING THE OLD ONE BACK TO THEM. I AM NOT TAKING THIS ONE SITTING DOWN. | |
| Regina Marsters | 12/6/10 |
| I just can't describe the nightmare I have experienced with home depot's shoddy work and Terrible customer service. I can't even begin. And they would have gotten a -10 if it was listed! Poor Poor customer service and work! | |
| Georgina Lamptey | 12/1/10 |
| I had ordered a countertop @ home depot silver pring office.The removal of the countertop was sub contractered to "countertop removers" who broke the back wall in several places,when I reported it,the person who worked with me told me that its simple and that if i like she will give me putty to go and fix it my self. I got upset and walked out on her.This is a project that I have paid $750.00 for .I remailed their customercare office and some one got back to me.The person did not say anything and have not heard from them .I have got the sink and all plumbing work taken care of and the old countertop thrown away.I just called again to tell them that I need my money refunded to me.I think This is my last stint with home depot. | |
| Mary Hambrick | 11/29/10 |
| My brother and I purchase a piece of carpet that was suppose to be 12 x 22 feet and found it was only 12 x 17 feet. We called the store and a person called me back claiming to be the manager and said nothing could be done. Then she wanted me to call her back with the credit card number so she could pull up the receipt. I gave her receipt number and every thing and she could the purchase. They have not been willing to corporate or make any compensation for this huge error. We asked prior to buying the carpet if the measurements was true and we were assured that it was. Now they are saying they did not know because the carpet came directly from the factory with those measurements. Right now I have two rooms to carpet and other home improvement to do and home depot will not get my business unless they clarify and correct this problem and I get an apology from them.' Right now I am getting ready to send the complaint to every email address in corporate I can find. | |
| J & K Mac | 11/22/10 |
| My husband and I are both former employees. We will never shop at Home Depot again. My husband was wrongful fired for a comment he made at home on his day off. And I was wrote up left and right for things I said on my days off. Also, I was promoted and didn't receive a pay raised which was promised and when I asked my manager about it he told me to call Frank Blake (the CEO of Home Depot). The Home Depot in Elizabethtown, KY is full of people who get away with murder. They need to clean house. | |
| Ms. D | 11/18/10 |
| I purchased a Granite countertop August 2010. Here it is November and I still do not have my countertop nor sink!!! The contractor Home Depot uses is not a good company at all!!! Never use Marble Unique when shopping for countertops. Home Depot DOES NOT work or assist the customer when not knowing what proper measurements to use when it comes to home appliances. I would not suggest using Home Depor for anything. Not even making a purchase for gum. The customer service is poor, and the contractors that they have are horrible!!!! | |
| Tori Mullininx | 11/15/10 |
| We bought the new veranda wood that came out and it was supposed to be rust and crack resistant... Yeah so much for that 2 years in the screws are rusted and the veranda is cracked it looks absolutely horrible. We have been dealing with home depot for quite some time now, Some one who does the inspection barely speaks English and explain we did the installation wrong. Yet we followed EVERY instruction provided for the wood! Home depot still has not returned our calls or emails. Please stay away from home depot! | |
| Leachim Nibot | 11/1/10 |
| The online department doesn't do follow ups to the email section. They seem to think that their 1st response to your query should be all you need. | |
| Bernadette Walsh | 11/3/10 |
| Went to Home Depot and chose paint. Clerk mixed 5 gal of one color then proceeded to tell me she had no mix for trim, I could drive to a store several miles away. I refused but since she had mixed the 5 gal. I took them plus one gal of inside paint. When I got home I opened the truck door and the paint can fell out - my fault I would guess but the top flew off because it was not tight. My neighbors house, my truck, my shoes were splattered with paint. Cleaned up the mess. Went back to the store today and once more the employees except for one could not have cared. When she mixed the paint the big discussion was who would go to lunch, where and when. She didnot tighten can top but today Rick said it was. Fortunately a greeter named Bob told me about the internet and encouraged me to write. So should I get a refund on the gallon that spilled? I think Bob was most upset as I told him this was the end, too many problems in the past year and employees who DO NOT CARE. Please check my account to see how much I have purchased in the past few years including a deck (spring 2010), full kitchen (2005) etc. etc. | |
| Dottie Dingess | 10/17/10 |
| I purchased a LG Confection Oven.I thought I bought a 2010 stove on sale .When I got it installed.(They don't deliver.) I found the packing slip. I got a 2008 Stove. I called the manager at Easley SC and was told it could have been a 2005. If I got a 2010 .It would cost me $500.00 more. I am retired and this is not right. I have called LG...everyone I know.The 2 managers are rude.Please look at serial # before you buy...I have a 2yr. old stove that is a 2 weeks old.My insurance will pay (2008 not 2010)...God forbit my house burns. I bought a lot from Home Depot.I will not in the future. No company should keep a stove 2 yrs. then not tell you. | |
| R.Logan | 9/27/10 |
| No more Home Depot for me...... What in the world are you people thinking .... Thats just it, you aren't. Only seeing $$$$$.... How sad for you..Its so simple.... What does the Bible say is an abomination to God......You love the sinner, hate the sin..... You people(Headquarters) need to get your head on straight. NO MORE HOME DEPOT !! | |
| ms william | 9/20/10 |
| I went in to the store 200-232 w. 87th terrible service Manger not around until 20 miutes later the store was on the south side of chicago I was told by and associate to go to another store if I could not find what was i looking for. | |
| jane darling | 8/30/10 |
| Our family has used home depot for years, but sinca recent (august 2010) major article in a national magazine, we will stop buying from them and urge our friends and relatives to also boycott them, as we believe homosexuality is a deathstyle not a lifestyle choice, and it endangers the health safety and welfare of all americans, as well as undermines the true purpose of male and female, which is to form a unit for the upbringing of healthy productive children for the next generation. | |
| Ed McGoey | 6/23/10 |
| Recently had 11 Windows replaced By HD. Words can not explain the poor job. I am attempting to locate the name and phone number for the Chief Operating Officer to forward pictures and further explain. The phone number on the internet 847-577-3969 is not answered and the COO name is not furnished. I have the address 1400 West Dundee Rd, Buffalo Rd, IL but I would like a name to go with address. | |
| Ren Tsu | 8/8/10 |
| Bought a Seco palm tree from HD that ending up almost killing my dog. NO one from legal will return my phone calls. There were no warnings on the plants, themselves, which are also toxic to animals and small children. Guess my next phone call will be to MY lawyer. | |
| Sally Piper | 7/23/10 |
| Home Depot pushes/supports all homosexual agendas using its name, employees, money, etc. and has answered inquiries into this matter by saying they will continue to do so. Go to the webiste boycothomedepot.com for more information. I will be boycotting all Home Depot Stores and will encourage all of my friends and family to do the same. I give Home Depot 1 star only because there is not a zero for poor, immoral, perverse decision making skills coming from the top. They even involve children in their marketing of these agendas. | |
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