La-Z-Boy Corporate Office | Headquarters 1284 North Telegraph Road Monroe, MI 48162 (734)242-1444 Reviews For La-Z-Boy Corporate Office Maggee 2/5/12 Horrible product, even worse service. Bought pair of matching recliners at the end of March 2011. Have been getting the run around since October 2011. Still not resolved. I have just finished writing a letter to the corporate president,hope that get some action even though I know the store in Henderson NV is a franchise store. At least I got a lot off my chest, which is probably more than I will get from him. Never again, their product is not what they used to be. My old La-Z-Boy couch still looks brand new even though it is nearly 9 years old. I guess they get the last laugh on me because they sold me a 5 year fabric warranty for chairs that didn't even last one year. Stay away for La-Z-Boy! Scott Schleisman 2/4/12 I have had my reclining chair 3 yrs and the metal piece underneath chair broke in half so cannot lift foot rest. Ordered part back in Dec. and they just called Feb. 9 2012. Part is in, now we can't get anyone to come and fix it. NEVER again will we purchase from this company. I also will be reporting to BBB. This company has gone down hill. No one in this Company cares, it is pretty obvious. We spent close to 3 thousand our next purchase will be from JCP. sorry u lose Mrs. D 2/2/12 Only wish I had seen this before purchasing a $1,137.00 full leather lazyboy recliner which was delivered this past Saturday with poor stitching that did not completely catch the leather leaving raw edging. From the back of the chair where the top slips in you can see the staples. This is a brand new chair and the only option is to have customer service come and look at it for repair. Amazing you can purchase something brand new and the quality be so poor that it needs customer service prior to use. No exchange available. I currently have a 12 year old recliner from lazyboy that is much better quality than the new one. NEEDLESS TO SAY I WILL NOT BE BUYING ANY ADDITIONAL FURNITURE FROM YOUR COMPANY AND JUST FLUSHED $1137.00 DOWN THE TOILET!! THANKS uqnvyfvywe 1/29/12 bhpedfdpsqpsbufpggjdft, http://www.fkclkcvakh.com mnjwaxhxef Your quality sucks! 1/26/12 Wish I could give a big zero in the stars. Horrible quality, nothing like back in the 80's. I'm out a 780.00 recliner, no one will call back, was told customer service was my only resource, well thats a joke! I feel like taking this piece of s#%^ back to the store and dumping it! Guess what lazy boy? I have and will tell everyone I come in contact with how poor quality and customer service is! While the CEO sits back and has an annual income of 766,000 a year...look it up people it's all on the web, just look up lazy boy CEO. DJ in Indiana 1/11/12 Purchased a recliner/couch a little over a year ago and has normal light daily use. Couch looks like it's 10 years old, cushions are flat, fabric balling up, recliner mech needs to be fixed and wood cracking. I will NEVER buy from Lay-z-boy ever again. Extremely poor quality, over priced and bad customer service. PA shopper 1/10/12 Bought furniture, only 14 months old the cushions our flat and we spent, over 3000.00 for this item, we have had so much trouble with the repair dept on this, just to get someone out to fix it. I will never purchase from them again,there is not customer service at all no one care's. Think before going into the store bissell 1867 steam mop 1/6/12 Are you serious? I am not so sure about the legitimacy of your facts. Seems kinda bogus. [URL=http://www.steammopsforsale.com/ ]the best steam mop [/URL] steamfast steam mop 1/6/12 Are you serious? I am not so sure about the legitimacy of your facts. Seems kinda bogus. [URL=http://www.steammopsforsale.com/ ]buy steam mop [/URL] Bill Wilson 1/6/12 I purchased a big mans chair in April 2011. I was told it would Be ready for pickup in 3 weeks from the warehouse. About a month later I was called and told it was ready for pickup. A lil late but no big deal. I got the leather protection but they neglected to send the leather care kit with the recliner. About 6 months later I leaned back in the chair normally and heard a pop. The back part of the Wooden frame where the base connects totally shattered. I was shocked... Called customer service and they said I would have to bring the chair down to the warehouse, which is about an hour drive, and they would see what they could do. From here on my experience was good. With no hassle they ordered a new back to my chair and had it shipped to my house. I also got the missing leather care kit. However on the new back the leather is in consistent and has wrinkles on 2 of the sections, I also am very careful now because I'm afraid to break the chair. It also makes a sweaking noise when fully reclined. I'm convinced these chairs are not the same as in the store. Would not recommend. I just can't believe with all the fantastic chairs that are still at people's houses from years ago that their product now sucks. timothy reinarts 1/5/12 We bought from Lazy Boy of Elk Grove California. 5500 dollars for a leather sectional and a leather recliner. The sectional arrived with a chunk out of it. We were told someone would be out to "patch it". I had to peel my wife off of the ceiling. After a week of my wife getting the run around, they delivered a new undamaged one. Then a bolt and washer fell out of the bottom of the recliner. I tilted it up and discovered that there never had been a nut placed on the bolt and two of the legs were missing the felt like material pad that kept the floor from being scratched up. I just picked up a nut from the hardware store. We called about getting another pad and have now been given a song and dance about needed a serial number from the tag on the chair in order to send us the correct pad. Theses pads are the size of a dime and a half dollar. I could make them if need be. I told the rep to either send some pads in the mail or come get the sectional and the recliner. Too many excuses and no action until the sale is going to be annulled. My wife is upset and I am angry. I cannot believe that the quality control is so poor and that the customer service borders on incompetence. Regardless of how the current situation resolves, No more Lazy Boy products for us. TJR Carol Arbuthnot 1/1/12 I purchased a reclining chair/sofa/large chair from LazyBoy in Mesa for $4500.00. I thought I was buying a good quality product as my parents had LazyBoy reclining chairs about 20 years ago and the company stood behind them. Although the claim of Lifetime Guarantee is the same, the quality and service is most certainly not. My sofa literally fell apart after just 2.5 years of mild wear. The reclining chair also fell apart. The other piece is almost never used. When I called the showroom that I purchased my furniture from, they informed me that I would be responsible for all labor costs and they only cover parts. Everyone knows that the labor cost is the highest of the two and generally is the bulk of a bill. I was told by LazyBoy that they would not be able to stay in business if they had a lifetime guarantee and paid for everything. In my opinion, they should not be selling their furniture with this guarantee if they do not intend on giving it. I will be looking for new furniture this month and will be donating the LazyBoy furniture to Goodwill. I will never purchase LazyBoy again. I wish I could warn more people and I certainly wish I had read all of the complaints before I purchased mine. CLIFF STEELE SOMERSET KY 12/31/11 IN LESS THAN 6 MONTHS THE $2,000 LOVE SEAT..ALL LEATHER WITH ELECTRIC TILT , IS NOT HOLDING UP. THE CUSHIONS ARE BOTH TILTING TO ONE SIDE..NOT ALLOWING ONE TO SIT COMFORTABLE OR AS WHEN NEW. THE ELECTRIC MECHANISM IS WOBBLING AND DOUBT THAT PART WILL OPERATE MUCH LONGER. WE ARE RETIRED PEOPLE AND IN 50 YEARS HAVE OWNED 5 OF THEIR ONCE EXCELLENT PRODUCTS...BUT AS MANY COMPANIES THAT NAME IS WORTHLESS AS THE DESIGN AND THE PRODUCT CONSTRUCTION ARE EXTREMELY POOR. WE ARE ATTEMPTING TO WORK OUT SOME SORT OF EXCHANGE SHORTLY WITH THE STORE..A LARGER STORE AND PERHAPS THEY WILL ASSIST US AS THIS STATE..KENTUCKY..IMPLIED WARRENTEES ARE WORTHLESS. DO NOT BUY THIS BRAND..IF SO DO CHECK THE CONSTRUCTION..DO NOT BUY LEATHER..DO NOT BUY THE ELECTRIC TILT...IN FACT JUST DO NOT BUY THE LAZY BOY BRAND..IT IS NOT THE PRODUCT IT USED TO BE!! WE ARE JUST OUT OF $2,000..THIS WAS TO BE THE LAST COUCH AS WE ARE IN OUR 70'S. Miley 12/29/11 I had the same experience as Sandra. I ordered a recliner from the Soth Charleston, WV store on August 12, 2011. I was told it would take 6 weeks. I checked on it in late November, well after the date promised, and was told a whole series of " facts" as to why I did not have my chair. After persisting for more information, the manager told me it was to be built 12/19. Tomorrow is 12/31 and still no chair. They have held $600 of my deposit for almost 18 weeks and offer no apologies. BTW the manager at Sandra's store is the same as the one where I purchased. Obviously he is skilled at making excuses. unhappy on long island 12/27/11 STAY AWAY!!! It is very clear that La-Z-Boy's reputation is just like its name. They do not care about their customers, do not follow up with phone calls, and do not stand behind their merchandise. Our recliner was delivered damaged in October. It has taken until this week to finally get the part to repair it, and the service man is too busy to get the job done immediately. That alone should tell you that their products are not well made anymore if the repairmen are overworked. The store manager gave us the runaround, and corporate did the same. I would love to take out an advertisement to let the public know how low this company has come. I only wish I had read these reviews before walking into the store. Now I know and am passing this information on to everyone I know. Akron Ohio Shopper 12/20/11 BUYER BEWARE! THIS COMPANY IS LIVING ON AN OLD NAME AND REPUTATION THAT DOES NOT EXIST ANYMORE. POOR WORKMANSHIP. NO QUALITY CONTROL. CUSTOMER SERVICE DOES NOT EXIST! TOTAL LACK OF COMMUNICATION. $5000 DOWN THE TOILET....... After waiting 14 weeks for four(4) pieces of custom furniture purchased from Lazy Boy (sofa, matching ottoman, and two(2)custom leather chairs arrived on November 18, 2011 only for all 4 pieces to look as though I upholstered them myself, and I do not know how to upholster. I refused the ottoman. I went to the store to tell them I did not want the ottoman and the manager advised me it was custom and it was to be reupholstered locally. Today, December 22 I do not have the ottoman. Not one person has contacted me. When I called the store manager Tuesday, December 13 she told me she would bring the ottoman to my house on Thursday, December 15. No one brought the ottoman or called to say they would not bring the ottoman. Today, December 20 I called the store manager and was told they would bring the ottoman on Thursday, December 22. This without an apology for last week. I have initiated all contact. Spent over $5,000. and have never been so disappointed. Waiting for parts to repair sofa and leather chairs. You know the "brand new" sofa and chairs. How can furniture leave Lazy Boy and not be checked by someone??????????? Sandra 12/13/11 I purchased a chair and sofa in Sept 2011 and as of today still have not rece'd the (12/13). No one can answer the question of where my order is!!! The employees are rude and arrogant. I really thought they were a reputable company - boy was I wrong. Huntington, WV is a small town and I sure hope word of mouth puts them out of business! They have my money and refuse to refund. I am filing a complaint with the WV Attorney General(consumer complaints) so at least there is a record of their unscrupulous business dealings and have disputed it on my credit card. Kent 12/5/11 I shopped our local furniture store in lake Isabella ca., wanted a lazy boy 3pcs set but the owner talked me into a catnap per set,because he said he had to many problems with lazy boy. Sylvia Sackett 12/9/11 In 1998 I purchased a lazyboy recliner for my husband when he retired. I ordered top of the scale leather and a chair that fit my husbands size. (6'5") Within 6 months it started to fall apart (I paid 1100.00 for this chair) The handle broke off and it was repaired. Then the foot rest broke. The repair man could not find a replacement for the part so he welded it. From that point on the metal shavings under the chair increased. We called the store in Edmonton and they said they could fix it if we could get it to the store. They could not pick it up. Finally we persuaded them to pick it up. When they looked at it (this was four years after we bought it) they informed us that lazy boy 1 year after we bought it had changed the design of the undercarrage 1 year after we bought it and they could only get some of the parts. They returned it and after that the only way we could release the foot rest was to crawl under the chair and release it by hand. We finally gave up on it and bought 2 Stressless chairs for my husband and myself.(and NOT Lazyboy) Our son took the chair and used it for 2 years and today he informed us that he threw out the piece of junk on his deck until he could find someone to hall it away. We asked Lazyboy to replace the chair within 5 years as they told us when we bought it that it was guaranteed for life. Yea right. Now when I talk to Lazyboy about this they say "Too Bad" Their reputation has gone into the tank. I cannot believe they have famous celebrities doing commercials for them. I think they should change their name. Lazyboy used to mean something --Quality furniture. Now I could buy better at a second hand store. Anya Qureshi and Anum Baqai 11/19/11 Hi me and my friend are having a sleepover. Anyway, I HATE LAZY BOY!!!! I am 13, and my family bought a living room set. The workers were so rude, all they wanted to do was to chew their ggum and get their money. so we killed them. ( And by that, we mean sued) the living room set never got to us, by the way. well we got our money and all those lazy boy people ( sure right on lazy) are in prison.) bye Sharon Fisher 11/15/11 I called La-Z-Boy Corparate Headquarters to ask why the leather on my husband's fawn colored recliner has turned black in places......was put on hold for the longest time. I called back and told the lady that answered the phone, that I had been holding for a long time and wanted to talk to someone in charge. She hung up on me. I have bought la-z-boy furniture for a long time, but not any more. It is not even close to the quality of 8-20 years ago. Diane Sawyer is wonderful to promote buy America. I wonder what her viewers would have to say about all the bad reviews on La-Z-boy!!!!! I don't blame the people that are the employees I blame the big shots that buy inferior supplies for them to assemble. Shame on you. Mary comlin 11/11/11 I've had my rocker-recliner less than a year and was disappointed with it almost immediately. The chair does not feel like the one I sat in at the store. It's too big for me and the store would not take it back. I have to push way back into it so it doesn't hurt my back and then i'm sitting partially on the wood between where the seat and backrest meet. Trying to get the footrest up all the way is impossible because the chair is too big and my legs not long enough to get the footrest all the way up. The longer I have this chair, the noisier it is when I lower the footrest. Are they really supposed to make such a loud clanging noise? It feels like it bangs on the floor as it makes that horrible noise. Needless to say, I'm very disappointed with La-Z-Boy. I had tried other brands and found the store La-Z-Boy chair (supposedly same model as mine) to be the most comfortable of the group. I'm guessing the store models are somehow greatly enhanced in order to clinch a sale. My income is limited as a single person and this was a huge investment for me. I'm stuck with it now. Thanks a lot. Needless to say, I will never, ever buy another La-Z-Boy product and certainly will not recommend La-Z-Boy to anyone I know. Rose 11/11/11 Wow, reading all the problems you have I am happy to report that I ordered a leather recliner quite a few years ago and to date, Nov 2011 I have had no problems with it. I do plan to buy from the store for my future recliner needs. It still looks great and works as well as the day I received it. I can't do that 11/11/11 I work for Warranty Service of La-Z-Boy. We run our butts off all day and we do not get anywhere. I don't know what the problem is. Well I take that back...... It is cost! Right now they are on a Crusade of 3.0 People. These are people that supply the production area with their parts so they can produce. Well they want to cut cost in this area. I guess they think these parts fall from the sky. Someone has to supply the Cells or they will shut down. But they think we are not important enough, so lets cut back. My view..... Let's cut back on some of these folks that stand around with their clipboards and access us. Who is really doing the work?????? You want your furniture, you want it on time, you want it fixed if it's not right. I'd be mad if my new washer didn't work! Come on La-Z-Boy STAND BEHIND YOUR NAME!!!!!!!! Well this may well get me in trouble at work, but I had my say. I just wish this company would do right by their people that made them BILLIONS! I know they don't care what I think but, the founding fathers are rolling in their graves. Jan Hiestand 10/28/11 La-Z-Boy lacks professionalism with custom fabric orders. I ordered custom pillows in August 2011. They arrived this week, Oct. 2011. The fabric is grossly mismatched. When I expressed my disappointment I rec'd. an email from my salesperson: "LA-Z-BOY CORPORATE WILL NOT GUARANTEE PATTERN MATCH. EVEN THOUGH OUR POLICY IS NO RETURNS ON PILLOWS, WE WILL LET YOU RETURN THEM FOR A REFUND. YOUR OTHER OPTION WOULD BE TO ORDER A YARD OF FABRIC AND HAVE THE PILLOWS MADE. OR KEEP THEM AS THEY ARE. PLEASE LET ME KNOW WHAT YOU WOULD LIKE TO DO. YOU MAY EMAIL ME AT bmorris@lazboyoh.com OR STOP IN, OR CALL AT 614-310-0077 " This is very poor quality workmanship. My inexperience with this type of custom tailoring was an expensive mistake for 2 poorly made pillows. Buyer beware!~ If ordering anything made from La-Z-Boy's custom fabric, make sure to be specific as to placement of pattern! Marilyn in PA 10/26/11 I will never purchase from Lazyboy again. They do not stand behind their product and they do not care. We purchased a complete living room set (reclining sofa and two recliners.) One recliner is a remote control with massager. We picked out fabric for it, ordered matching pillows and material to make valances. The top half of the remote stopped working last night. The bottom half controls the massager and still works. But the chair is stuck in the reclined position. I called today and their customer service was terrible. Had the attitude "oh well". Was told it was out of warranty after 3 years. I told them that wasn't the point I would pay for a new remote control. Told me they were not available anymore. And that was that. Warning...stay away from Lazy boy stores! Diane lazy-boy is not what it used to be! Don't Buy 10/24/11 Diane W-S; N.C. lazy-boy , what cheap ,inconsistant, furniture it has become , all the way from customer service to workers ,to quality control . Do not buy any furniture from the company, you will regret something about it!!! From not holding up to poor sewing, to lousy made CHINA fabric, not to mention how many times you'll have to deal w/ customer service, they are trained poorly and do not know how furniture is made etc. Caviait emptour , buyer be ware!!! C henderson 10/11/11 The store was lovely and the staff welcoming while we were browsing. That is where the good review ends. I ordered a couch and two recliners 6/1/11 from the LaZboy store in Terre Haute Indiana and I am still waiting for my product. Their invoice states 10-12 weeks for "special orders" and tomorrow will be 20 weeks. The only communication is initiated by the customer and nothing from the store. The funny thing is if the store would have appropriately communicated a delay in our order I would have had no problem waiting. La-Z-Boy refers customers to the individually owned and operated store, however, their name and reputation are being negatively effected by the overall experience at these sites. Well La-Z-Boy, do you think you will remain in business over then next 10 years with so many poor purchasing experiences? I am telling everyone my personal experience and the reaction is exactly what you would expect. Mrs Smith 10/6/11 18 August 2009 - Purchased La-Z-Boy three seater electric recliner sofa, two seater sofa and manual rocker-reclinder at the cost of £3,926.00 + £250.00 extended warranty. Delivered on 30 November 2009 - All problems have occurred with three seater electric reclinder - delivery men had not taken large pieces of wood from under recliner which caused loud clunking and shuddering to take place but to be fair this was no fault of La-Z-Boy. 25 December 2009 - Visitor sat on 3 seater recliner and said something had given and that it felt like it was broken. La-Z-Boy rep came and examined sofa and said he could find nothing wrong. October 2010, noticed some scuffing to leather on edges of seat, extended warranty came into force and service engineer came out, coated the leather with some sort of paint, heat dried to repair. June 2011, was wiping sofa, as directed, when found leather coating was peeling off of headrest cushion where husband sits. This was extensive and on closer inspection a lot more pink patches were evident to the whole of this area. Service engineer called and said that this happens a lot with "old people" because they sweat and are often on medication and this seeps from their pores and into the leather causing the problem. My husband is 60 and not on medication and I do not consider him to be old. So for all of us oldies, I think this point should be considered when purchasing any furniture? I was still, after all this time, concerned about the incident back in December 2009 when the sofa seemed to break and ask for his opinion. He examined the sofa and said that the arm was built up of wooden slats and that one had indeed broken but the warranty would not cover this as the first year was the respondisbility of La-Z-Boy? The sofa also had stitching which had come undone but he also advised this would have to be reported as a seperate incident. He went away saying he would send in a report on the leather headrest. Sure enough we received a letter stating that the protection plan does not include coverage for soiling, perspiration, hair and body oils or for any incidence of staining so they would not be repairing the headrest cushion? We have asked for La-Z-Boy to send out an engineer but this is going to cost us £50.00 which is none returnable. When purchasing the extended warranty we were told that the £250 covered all aspects of damage and that it would give us perfect peace of mind for 5 years? What a joke!!!! Carol Radi 10/7/11 I am interested to find if anyone has had the cording on the seat cushions ripple very badly. The rippling of the cording is so bad that my cushions look like I purchased them in a thrift store. Please contact me. carolradi@hotmail.com thank you. Sue 10/4/11 Well..it sounds like I'd be waisting my time trying to reach someone/ a live person at lazy boy, i left a voice mail about the "life time warranty" on the cushions from my set, it is 8yo they should have been replaced 5-6 years ago, i just found my paper work with warranty info, and scew #s...a nice salesman at a small local furniture store told me about this(life time warranty), instead of pushing me to purchase a new set from him..and the good news... they Do Not sell LAZY BOY! It sounds like I may have to do more research and find a reputable dealer and puchase them myself. it will be interesting if they return my call. i do have to admit the fabric I picked held up nicley, I will never purchase the extended warranty again..a big joke and ripp off!! i have washed the covers in woolite on delicate cycle several times, flat dry, put them back on slightly damp after stretching, the rest back and arms etc..steam cleaned..My living room set is still like new, firm and pretty...but we never use it only at Chritmas haha! My shitzu loves it! patrick saiz 10/5/11 I bought a lazy-boy lift chair/with heat and massage.And wright away the heat in the seat wen't out. After several calls and moths of waiting they finly came out and fixed the problem. I only bought from lazzy-boy becouse I was led to beleave that they were a good product but I was wrong. Neather the product nor the service was worth the head acke. The chair cost $1359.96 I picked the chair up in Feb 2010 it broke shortly after that and I just got it fixed and now it's 10/2011 GOOD WARRANTY SERVIC HA.Maybe if every one got together and let there complaints be known in a public form just maybe LAZY_BOY will be forced to houner there word. Do what they promes; that is befor theye got our money. Baron Feldmar 9/29/11 La-Z-Boy is not what it used to be!!! Years ago their furniture was superior and customer service even better. Three (3) year ago I purchased a leather sofa and love seat at the Boca Raton, FL La-Z-Boy location. Just recently I noticed the leather was wearing away under the seat cushion of the sofa. I had no idea when this first started since, by accident, I put my hand under the seat cushion and it felt rough. Upon further inspection I saw the leather separating from the hide. I immediately went to the store and spoke to a sales rep. The manager was not in, but I was told to send an email to the manager with pictures, which I did. I had not heard back so a few days later I went back to the store and spoke to the manager. She told me my email would be forwarded to corporate and she was sure they would address the problem. To make a long story short, corporate sure did take care of the problem!!! They told me I did something wrong and it was not a La-Z-Boy problem. They said someone either had their feet under the cushion or liquid was spilled causing the problem. NOT TRUE!!! My wife and I are senior citizens and we treat our furniture with great respect. So much for La-Z-Boy customer service and made in America!!! Never again will I return to La-Z-Boy and I suggest others do the same. Leonard Michael Jackson 9/29/11 I bought a floor model (dispaly) sofa and love seat from La-Z-boy here in Winnipeg Manitoba this month. I have never seen such rudeness from the sales staff in my entire life! I spent approx. $4000.00 dollars. In the moving, they put a scratch in the arm of the sofa, they didn't care. They contract the movers and they really don't care how they handle your merchandise! There was no follow up from our sales person. I asked her why she hadn't done a follow up because we had a problem with our first order, she said she was toooo busy! the worse service I ever had! Never ever will I buy from La-Z-boy again. The name in itself says it all! unhappy customer 9/29/11 upon arrival of my sofa it has scuffs on it very noticible and black. i called immediatly they said they would take care of it never heard back i called headquaters they said someone would get back to me this was alread 4 working days and weekend not included. i called again they said they were backed up. finally i get a phone call saying a week from then they would come out and inspect. it is now going to b 2 wks and no one has come to take care of problem very upset w there service will never do business again w company and will let anyone know i come in contact with. i at very least think i should be refunded the amout of $99 which was the protection plan we payed for this item. very very unhappy customer. Mike Fish 9/25/11 We bought our recliner with the auto foot rest feature in March,and by August, we'd had 2 service calls. The independent repair company tha Lazyboy contracts with was quite hard to schedule with, and upon coming to our home to repair the unit, were rude and careless in tracking dirt into our living room. We have been disappointed in the comfort and quality of this item, and have asked for the opportunity to return it for a different unit. So far, we have not heard back. janice 8/8/11 my husband and I recently purchased a lazboy couch and loveseat. the day is was delivered we noticed a tear in the cushion. also one chair would not fully recline. long story short, someone came out and ordered new cushion and parts to fix recliner. I later found another tear on cushion near arm rest. I called corporate and told them I wanted the couch replaced. basically was told it could be sewn. I said if you purchased a dress and got it home and there was a tear in it, would you be satisfied with the store seamstress repairing it. I am now dealing with the salesman we bought it from and he said that the manager has referred this to the corporate office. After reading all these complaints (should have read them before purchase), I don't hold out high hopes of lazboy doing the right thing. I too always thought they were a good company and thought it would be better to buy USA made products rather than CHINA. (I'm not so sure about that now) My question is how can a company like this have so many complaints and the BBB does nothing about it?? James W St Louis Missouri 8/8/11 I purchased a sectional and recliner from Lazy Boy 10 years ago with a additonal warranty on it. Within the first year the leather started coming off on the couch. You would sit on it and it would be all over your clothes not to say it would shed all over the floor. We contacted them within the first year and they said they couldnt do anything about it.The couch has also had rotten wood it was made from and crooked nails. We have been fighting with LAZY BOY for years now.Customer Service is a complete joke, you tell them they just lost a customer and they just said OH WELL! I WILL NEVER GO BACK TO LAZY BOY EVER AGAIN! I will pass the word to all my friends and family to not use lazy boy.Over 4000 dollars we spent on the furniture and no help at all. I guess it says it all in the name LAZY to fix the problems. I will be contacting the local news to spread the word in my community.I hope that someone reads this and helps them to decide not to even take one step into Lazy Boy,once they take your money they are no longer friendly to you. John/Marcia Thompson 8/9/11 We purchased 2 lazyboy rocker recliners. upon getting them home and in the house, my son sat in the one that was to be for my husband. He reclined it back, and immediately heard a clunk and a sound like plastic had hit the floor." He said what was that?" I said, I don't know, get out of the chair and lets turn it over. There was a piece of plastic that had come off the chair. We called the sales lady in Salem , Oregon, and her response was, I don't know anything about service , you need to call a technician. Well, I will do that this morning. The chairs are both noisy, and when my husband comes in to relax in one he begins coughing. So what were they treated with to protect the fabric?? The chairs are huge in height. When you recline in one you feel like you are on one of those stretchers that they transport you on to put you on an airplane. Your return policy is unacceptible . Why did you even bother to print it out. You've got to be kidding. (3)=days from pickup or delivery...Who has time to try out a product in (3) days and feel satisfied or dissatisfied. Ithink a 30 day return policy would be more acceptible. Obviously, your product you sell today is not the quality it once was years ago. I am not a satisfied or happy customer. John and Marcia Thompson.sales order # 0615105QCIS/ order date= 6-15-11/pickup date=8-3-11 and todays date is 8-9-11. John and Marcia Thompson 8/9/11 I will post on Facebook and any other site that before you buy a product, go into the store and read the return policy on the product...3 days is not acceptible. and the your 30 percent back return policy is not acceptible either!!!!!!!!!!!!!!!!! Fran M. Bagley 8/10/11 I will never again buy furniture made by Lazy Boy, I paid over $5,000 for my premium leather sofa and 3 recliners, after waiting almost 7 months for it!! I have never beee so disappointed with a product. I purchased it at Nebraska Furniture in Kansas City Kansas. I will always make sure to tell friends and family to ABSOLUTELY NOT purchase Lazy Boy products! It has begin to lose the color in certain areas!! SammieOKC 9/17/11 My recliner after only 4 months use has a glitch in the rocking mechanism and the front of it looks deformed where the foot rest is simply from the pressure of my left leg which isn't a heavy leg. I am so disappointed in this rocker and I know if we sat on the recliner couch which matches the chair, it would be the same story with the foot rest deformity. I am so saddened by the cheapness that lazy boy has resorted to when they use to be the best chair makers out there. Now they are just another junk brand selling rip offs at high prices to an unsuspecting clientele who always expected the best of them. I have two other lazy boy recliners that are 15 years old and the rocker mechanism in them also glitches so it feels like it hitches to the side just like the new one has done. I attributed it to age in the older lazy boys but what is the problem in the new one? Lifetime warranty on the mechanism is a joke since it doesn't cover how the chair rocks. Debra Demestihas 9/21/11 I too have purchased a Lazy Boy recliner for my husband 1 year ago and within 2 months had an issue with it leaning to one side and the seat padding on the right side (you could feel the wood underneath) My husband is the only person who sits in it and he is not a big guy. Service came out and replaced the whole bottom of the chair (same thing happened within 1 month) Been back to the store with no help or success to resolve and keep my business. I will also NEVER purchase from them again and shared with family and friends. But I am not accepting the 'nothing' we can do. I am taking this a step further with our local news paper and TV. This is the Blossom Hill Store in San Jose - BEWARE!!! Tereese 8/18/11 I had and have Lazy Boy Recliners in my home since I was a little girl. They were comfortable, lasted forever- in fact even though it was great to get a new one, it was really hard to let the old one go! But I bought one for my husband last year in November for Christmas. It took 8 months to be delivered and when it was delivered, the pattern wasn't what I ordered on one of the chairs, but it looked nice and I said ok. But I am so disappointed - the stuffing in these chairs is already going flat and it won't be long before I'll have to get a new chair. When I do it won't be Lazy Boy and that makes me kind of feel like a traitor because I've been a loyal customer for years. But you must've sold this company to a group of greedy babies, who think nothing of quality and don't understand a quick buck vs something solid and foundational - and that will always end up costing the owners of these companies in the long run. Lisa 8/25/11 I wish there had been a neg. star...Cuz "1" was too much $900.00 later and 2 trips to the store.. This chair is bad, just bad.. I really wish I had read these post BEFORE I had bought this damn thing.. I can even sit in it.. So I now have a 900$ piece of #^@% in my house I cant return.. They need to make this right... I'm so mad.. And feel so VERY ripped off.. I'm thinking of posting on FB so none of my friends will have the same problem.. BEWARE.................... Terry 8/31/11 I will be sending as complaint letter to La-Z-Boy Corporate Office regarding our recently purchased couch and loveseat. We are so disappointed with what has happened to this company with respect to quality control and pride in the product they are creating. After shopping for several months we decided that we would "buy American" even if the cost was considerably more than most other places. We purchased a power couch and loveseat but had to wait 8 weeks because we were told that the non-power loveseat would have to be constructed. When the furniture was finally delivered the loveseat would not stay up when in the reclined position. Of course, we immediately mentioned this and were told we would have to call for a service technician. We did this and were told a technician would be out in 2 weeks . When the technician arrived he tried to adjust the loveseat. He was unable to and had to order the entire mechanism. Another 2 weeks of waiting and then we called the Service Dept. for a status and found that the parts had not been ordered yet and we would have to wait additional weeks. At this time we notified the Service Dept. that we started to have problems with the power couch which would make a loud clunk on the way up and down and did not close completely. Finally the parts for the loveseat arrived and the technician fixed the loveseat and he tried to find the problem with the power sofa. Again he had to order the mechanism and a replacement for the backrest which was very wobbly. So, here we are almost 3 months after we bought the furniture still waiting for the fix of our "American made" products --- what a disappointment. Every call to the Service Dept. has been unsatisfactory since they pretty much keep telling us they are "working" on getting the parts mailed. My question for La-Z-Boy is, why wasn't this furniture made correctly in the first place, is this the kind of shoddy workmanship that is now their norm? How sad!!!! Stephanie Atkinson 9/8/11 I ordered a dual reclining sofa and two rocker recliners from your showroom in Ft.Myers Fl. I was told they furniture would be delivered on Sept. 9 2011. I Took that day off from work. I called the store to see an approximate delivery time and was told I would not recieve my furniture on that date it will be another week or so. I now have NO living room furniture. This is the second time I have had problems ordering furniture from this store. I told the saleswoman to cancel my order. I will never try dealing with lazy boy again. I recieved terrible customer service from the store. Of course the manager was not in and wont be back for a few days. So thanks to Lazy boy I have NO furniture and I will be out a days pay. Cindi 7/7/11 I am glad that I found this site however I haven't called lazy boy yet because i needed the number so that is how I found all these comments and now I am scared... in 2006 my niece bought a laz-boy lift chair for me I have a bone diease and was getting ready to have my 5th hip replacement which ended up be a total of 3 surgerys well long story short I loved this chair for 8 months I lived in it because I couldn't walk well any who this past week the chair started acting up going up and down on it;s owe with out me using the remote or if i shake the remote it will go up on it;s owen well tonite was the last straw I walked out of the room and the chair went up and I couldn't get it to go down so I hope that I can get a repair person to fix it I think there is a short in the remote I tried to unplug it to try to reset but no luck my sister told me that a few of her clients family members have had the same problem as anyone eles? and what can be done thanks for listens you can e-mail me at Scooter329@comcast.net if anyone knows what or who I contact.... Mike HB, Ca. 7/10/11 I would really like to know what has happened to the quality of your furniture, we had purchased 2 recliners about 8years ago and never had a problem with them, so we decided to purchased 2 new ones what a mistake. The rocker recliner cracks and squeaks as soon as you start to rock in it. We have called customer services and they sent out a tech to look at it and adjusted the back it stopped for about an hour the it did the same thing, so we called again, well to make it short they have been out 5 times with no good results, so I call customer services again and asked to please refund my money or give me a new chair, they said they would look into it, well we have not heard from them is this really a way to serve your cutomers? Lost a customer Wendy Evans 8/7/11 We bought a settee and chair from ScS and the assistant did`nt tell us that the spec on the Colorado manual and electric was different. For two months I couldnt understand why my feet were off the floor, and I had back problems. I have spent huundreds of pounds to see a chiropractor, Physiothearapist, and had acupuncture. We have been constantly in touch with ScS by phone, and e-mail, and we are having to resort to court action. ScS have been obstructive and not at all helpful, and I was even asked by one telephonist, why didnt I ask if there was a difference. When I buy a settee that is manual as opposed to electric, and I was sold the manual by the assistant whilst sititing comfortably on the electrically powered settee, and they both have the same name, why would I think there would be a difference is the specifications. If I knew that, then I would be working there. Needless to say, I am unhappy with my furniture, and ScS. Joyce Ackerman 7/15/11 It looks like writing these reviews does not at all affect the La z boy corporate way of doing business, but I feel I need to add my name to the list of totally disgusted customers. I might add this is the very first time I have ever been treated so poorly that I feel the need to comment on any company and hopefully save others from the same feeling of frustration and disappointment!!!! Like many of the prior reviews I too bought La z boy because of having furniture in the past that has exceeded my expectations....why wouldn't I continue to buy....BIG MISTAKE...the present La z boy product in no way, shape, or form resembles the product of old. This is a completely different company, which couldn't be further from the old. Absolutely no service from the salesperson, store manage (Greenfield, WI) I can't even get through to the store...goes right to recording for customer sevice...(what's with that?)customer service rep or "supervisor"...My advice is to let everyone you know know about the total lack of quality and service.....I intend to explore ways to get this word out to the general public ....it's just not right that a company should operate in this fashion.... Munoz 7/15/11 We know that our sofas are old, nevertheless we wanted to know if anything could be done. The springs are so bad that our cushions now have holes on all corners from exposed wires.The customer care representive was very rude. Telling me what other companies would cover. I thanked her and asked her for her name. She thanked me as well and ignored my question. So this time I yelled out "what is your name??". Still no name just completed her sentence and ended the call. I have always recommended Lazy boy, now your customer service department has changed my mind. Just a small suggestion maybe you should record your calls. Helen Cruitt 7/18/11 I bought a recliner from Lazy-Boy because of name and reputation. When my recliner arrived it was way too big for me, much larger than the one I tried at the store. I contacted Lazy-Boy. After much persistence on my part they replaced the back (that had my head pushed down to my chin). This did not help the problem of my feet no reaching the floor when I sat in the chair. I wrote letters, called, emailed. All I got was... "So sad, too bad. We have your money, tuff stuff! I will do ALL I can to discourage anyone that I know from purchasing from Lazy-Boy. L. Feldstein 7/22/11 I'm extremely disappointed in the La-Z-Boy love seat recliner I purchased for more than $1,500 (including tax). My fiancee and I went with a La-Z-Boy because the previous brand we had purchased have given us both back pain. At the La-Z-Boy store, we were assured that the model we were buying was top-of-the-line, and we believed them because of the price. We were told it provided firm back support. When the chair arrived, we sat in it for a few days and were satisfied with the back support. However, the chair had another set of problems that were just as bad. The foot rest that lifts outward when the chair reclines has a solid piece of wood across the middle right where my shin falls, and right where I would normally rest my feet if sitting with my knees up. It's extremely uncomfortable and invariably painful because my shins and/or feet press down on the edge of the wood instead of on a fluffy, cushioned surface. If I sit in the chair for more than a few minutes, I have to curl up my legs under me and not use the footrest at all -- which of course defeats the entire purpose of a recliner. What's amazing is that the middle part of the footrest consists of nothing more than a thin, wobbly piece of foam that sags so low that it provides absolutely no buffer between my legs and the hard edge of the wood. Whoever designed this chair should be sent packing. It's a disaster. I called the store and they gave me a number to call with my concerns. They sent out a guy who looked the chair over and told me that's the way they're made and, well, tough luck. I wanted to return the chair but they wouldn't hear of it. So here I am, stuck with a brand new, $1,500 La-Z-Boy love seat recliner that neither I nor my fiancee can use for more than 15 minutes at a time before the wood starts hurting our legs. This is comfort? Far from it. I'm amazed that this is what you get from what is supposed to be America's leading recliner manufacturer. Amazing that they can get away with this. I will never buy another product from them again. Fool me once, shame on you. Fool me twice, shame on me. This company won't last -- nor should it -- if they continue to operate this way. Mark Hartt 8/2/11 La-Z-Boy products may not be altered by any person, dealer, or company without the express written authorization of La-Z-Boy. If you feel, after presenting your warranty claim to your dealer, that it has not been resolved, you may write to: La-Z-Boy Incorporated Attn: Consumer Services 1284 N. Telegraph Rd. Monroe, MI 48162 In-home inspection fees or transportation of the product to and from the dealer for repair are not the responsibility of La-Z-Boy Incorporated. Please review the warranty card that came with your product for specific warranty coverage. For further information regarding a specific product warranty, please contact a local authorized dealer. Please include the dealer's name and address, furniture delivery date, ALI #(Acknowledgement-Line-Item), style, cover number, and a brief explanation of the problem. From: Maverick To: Shena Carter Sent: Tuesday, August 2, 2011 2:54 AM Subject: Re: La-Z-Boy Furniture Hi Shena Now the FOOT REST is BROKEN The right side backrest lost all it padding shortly after purchasing the leather sectional from La-Z-Boy Furniture , and was replaced but the replacement was worse then the original. I'm have pillows stuffed inside it now in an attempt to get some kind of support. The dry has run on the left back rest and now the foot rest breaks, what happened to quality control. It hasn't even lasted two years......... This La-Z-Boy leather sectional has been nothing but trouble from the start. You buy a product from a well known company and add on the 7 year extended warranty and you end up with CRAP. The you tell me I can pay to have it FIXED Nice, really nice I wonder how others will think of this story From: Shena Carter To: "mhartt@yahoo.com" Sent: Friday, July 15, 2011 11:10 AM Subject: La-Z-Boy Furniture Hi Mark, Please find attached photos of your leather sectional purchased from La-Z-Boy Furniture. As per our technician report, the leather is fading and wearing. As per your service plan agreement, Magi Seal does not cover any type of discoloration nor wear and tear issues. Unfortunately we are not able to assist with a repair on this type of damage. I do apologize for any inconvenience. If you would like to have the damage repaired at your own cost you could contact Fusion Pro Services @ 905-614-1077. I have also attached a copy of the service plan agreement for your 7 Year Superior Protection Plan with Magi Seal for your review. Thank you, Shena Shena Customer Care Team Magi Seal / SleepTrust Please Note Our Mailing Address has changed to: 552 Clarke Road London, Ontario Canada N5V 3K5 Tel: (800) 388-2640 ext. 1226 Fax: (519) 455-8948 E-Mail: shena.ca@care.magiseal.com then they write this P Save a tree...please don't print this e-mail Joe Robles 6/22/11 i bought a couch recliner in Porterville ca from wheatherby's in Portreville one of the recliners dont lean back far like the other side i called the store and they sent a man to fix it all his tools were a pair of pliers and a screwdriver 3 times his been back and they still cant fix it they wont replace but they cant fix it never shop there or buy lazy boy again ,,,,,,,,,,wheatherby's furniture in Porterville Ca. JAMES MCMANAMAN 6/25/11 YOU CAN'T TRUST THEM OR WHAT THEY TELL YOU..... SO WATCH YOURSELF...I PURCHASED A RECLINER AND LETS FACE IT THERE NOT CHEAP. WENT TO PICK IT UP AND THREAD WAS COMMING OFF THE SIDE, PULLED IT AND STARTED TO UNRAVEL STICHING.... TOLD ME 3 MORE WERE DUE IN AND ARE LATE ANY DAY. I WAS TOLD THEY WILL RESERVE ONE WITH MY NAME. A WEEK WENT BY AND I CALLED TO CHECK ON IT I WAS TOLD NOPE THEY DID NOT RESERVE ON THAT DAY AND NOW WONT GET IN FOR ANOTHER 3-4 WEEKS. THATS THEY BEST THEY CAN DO. IT WAS PAID FOR IN FULL OF COURSE AND NOW I AM REQUESTING TO BE CREDITED FOR THEIR LACK OF COMMITMENT THEY MADE TO ME AND FOR NOT DOING WHAT THEY SAID..... IN TODAYS ECOMOMY YOU WOULD THINK COMPANIES WOULD BE DOING THERE BEST TO KEEP CUSTOMERS HAPPY. SO WHO KNOWS HOW LONG LAZY BOY WILL BE AROUND????????????????????? SO YOU KNOW THE PURCHASE WAS MADE IN SACRAMENTO CA ON WATT AVE. THEY ARE A FRANCHISE AND OWN THE ONE IN ROSEVELL AND ELKGROVE ALSO.... I WOULD STEER CLEAR OF THEIR LAZY COMMITMENT TO SERVICE.... Jeff Neadle 6/27/11 I purchased a sectional from Lazy Boy 4 yrs ago. Big, big mistake. Our previous sectional lasted 10 yrs thru the years our kids were growing up and jumping all over the furniture. With the Lazy Boy sectional a section collapsed in under 4 yrs. Lazy Boy gave me an authorized rep who came out and made a repair. Within 6 months same problem. Both the rep and Lazy Boy say they dont warrantee labor and wont help. The rest of the sectional shows wear and tear like it is 10 years old. They have no committment to quality or customer satisfaction. The rep is Suncoast Services in the Jacksonville Florida area. I guess now I know why their stores keep closing. Tammy Hall 6/16/11 We purchased a sofa and chair with the 'additional protection plan.' the problem with this set is that 'we sat on it!' The leather is spray painted and not tanned all the way through. (I had a friend who knows leather look at it) DO NOT BUY from them ,,,I sent c service pictures and they said that it was due to undue wear and tear! Ha, I will blog this to death. My sofa in the rec room from Macy's clearance looks brand new and it is 10x older and in a room that actually gets used. NEVER AGAIN ! Paresh Patel 6/21/11 LAZY Boy is the worst company. Custmer services is not good at all. DO NOT BUY ANY LAZY BOY furniture in your life. We purchased new sofa in Nov store tolds be deliver your sofa in 6 to 8 weeks. first it took 3 months to deliver and now in more then year old recliners is not working properly. i calld for reapir LAZY BOY wants $200 more to repair. when you buy sofa for $5K and not work in 14 months. it is a bed workmanship.Local custmer service did not help in anyway. NEVER NEVER NEVER BUY LAZY BOY FURNITURE!!!!!!!!!!!!!!!!!!!!!!!!! Rose Kaval 6/20/11 Do not buy from Lazy Boy. Their customer service stinks and if you have a problem they are rude. Their quality control is zero and, basically, their products are a pice of junk as one other poster declared. Bad Bad Bad Mr.Michael j Islas Jr. 6/6/11 After reading the latest quarterly phone conference I'm wondering if the "buy american" Sales pitch in the stores and elsewhere will face f.c.c. review based on a loosely understood operational contracting outsourcing out to Mexico for "cut and sew services"? and blow out the $20 million ad campaign with Ms. B.Shields and how her pr.team will feel once the her name comes up being associated with a Company not only outsourcing but trying underhanded methods to squeeze even MORE savings out of that operation amazing I doubt the workers have medical let alone have adults working there. AND finding out in that same call they La z Boy Corp. in attempts to keep claims down in relations to "specialty" products do they mean heavy duty recliners for heavy set people? or all of the above includes electric recliners as well? that there is a part or mechanical part that was switched out at a higher cost to clamp down the claims rate so it makes me wonder if MY chair is one in the same product?. I bought a recliner heavy duty and with a five year plan of course the sales team or other principles leave out the fact the plan covers everything at NO cost IF the product has problems within or just under a year from date of purchase AFTER that the parts are free and Labor repair is fee based by the hour I recall. My chair had problems under a year waited close to a month for them to pick it up! and then the repair man says it was not a big repair problem HOWEVER they claim over the phone it was on order the part rude customer service operator. and so it was about almost another month BEFORE the "part" arrived took them less than a day to repair it AND then they still have not delivered it back? waiting another five days. First time customers amazing so the bigger QUESTION is this how they treat customers? WHEN they discover 1)parts and Labor and delivery are at COST? so they blow off that customer put them always at the back of the line for service? These are complaints and questions that will be taking up with the FCC and better Business B and the California dept. of consumer affairs these questions will be answered it maybe a possible break down in C.S.R. and the possible notion the Northern California chain may NOT be Corp. owned? frankly other than the national Corp. HQ's questionable "made in america" claim and operational situations in Mexico the Northern California chain gives the National a bad name to the Brand. As for the Corps. they can find me by my zip code 95822 how many in that zip code will have a all round free repair and service call the store I bought it from is in South Sacramento Laguna area I believe the chair is in Rancho Cordova,ca Joanne & Ron Podeszwa 6/7/11 We had stopped at your store in Glendale, AZ. She gave me the Corporate Number to where I was informed That we only had a 1 yr. warranty on the fabric. Our furniture was delivered on 8-13-2009. I was then to to call back the store in Glendale Arizona to which a very rude man, told me it would cost us $60.00 for pic-up and an additional $60.00 for re-delivery, plus some outrageous amount to repair it. So where is the warranty Donald Pitts 5/30/11 Don't buy a Lazy Boy recliner unless you thoroughly check out the leg rest mechanism. We bought one that gives out a very loud "clank" or "thunk" when it is returned to the normal position. After complaining to the Store Manager, we were told that it is normal for recliners to "clank" or "thunk" when it is returned to its normal position. We have visited other furniture stores and tried out their recliners. Guess what? Not a one "clanked" or "thunked" when the leg return was returned to its normal position. When you test it, do it with your feet/legs still up in the air, not resting on the floor. Our recommendation is do not buy a Lazy Boy recliner. joseph cotar 6/1/11 not a happy camper. was told bottom cushion was shot after only 5 months used and back cushion needed to be re stuffed. repair guy said i would be happy after the stuff was ordered and he would return well they replaced the whole bottom cushion opened the back cushion but then told he could only fill the bottom back cushion why i asked well he didnt say, he refilled the back lower cushion trimmed it up with a sewing kits and re sealed the back less then 1 month after repair the chair recliner is lop sided again . WHY COULD THEY NOT REPLACE THE BACK CUSHION AS WELL , 4TH LAZY BOY RECLINER IN 20 YRS , THEY WONT BE SEEING ME AGAIN AS A RETURN CUSTOMER 1000 dollars for what a pcs of shit CR 5/23/11 We purchased a lazy boy recliner sofa 3 years ago, and WHAT A NIGHT MARE. Sent first sofa back then store manager refused to reorder for me. 2nd recliner sofa I chose very expensive fabric. When delivered, it was never set up by store employees and many seams were not sewn tightly on top of backs. We have replaced 2 mechanisms and the backs have never set straight like they should. Why is all this expensive furniture STAPLED on frame and done very poorly. Will never buy another piece of this stuff again. I also discovered that the 2 matching recliner chairs I purchased didn't have any arm protectors or protective pads on bottoms. TOO late now. My cheap R&F stuff wore for 15 years and it only cost me seriously $400 for a 3 piece Broyhill clearance. Should have kept it. JAMES HAUSOTTER 5/16/11 I have owned my Lazy Boy furniture for more than fifteen years & have life time mechanisms on the furniture. I'm worried that the Lazy Boy reps in Eugene, Oregon are not going to fix the problems because of not having seen this type of furniture. I have already been given the run around by the repair man. I've read all the complaints and feel Lazy Boy has gone down hill and is not the quality oriented company it used to be. I used to fabricate furniture for a living and know quality when I see it. Lazy Boy is no longer quality product and I hope that the Attorney Generals in each state will look into their work and customer service ethics. Julie Cooper 5/19/11 No stars is the rating I give LazBoy of Lexington, South Carolina. I could write a long complaint, but suffice it to say they are cheaters and gips. DON't DO IT. DO NOT BUY LAZBOY FURNITURE. YOU WILL BE SORRY FOREVER. Jessica Steel 5/13/11 If I could give no stars, I think that would be more of a justifiable rating. I purchased a swivel recliner LazyBoy through Art Van furniture indirectly through a LazyBoys website. I was raised with Lazybody furniture in my parent's home and was always pleased with its impecable quality. As an adult I wanted the same quality. I purchased the recliner and within a month and a half of the day it was delivered screws seemed to fall out and then the frame broke from a terrible well job that was performed while it was built. I then waited six months for the "right" part to come, each time (even with photos of the part taken) I received the wrong part from Lazyboy. I am moving in a couple weeks and THANK GOD to the noble and honest people at Art Van furniture who had to played mediator in this debacle I was furnished with instore credit for the price I paid for my Lazyboy. Much to your suprise, I am sure you can already guess I did not purchase another Lazybody. Shame on your business for letting yourself go the way of the domestic auto companies and think the selling of less than par merchandise is adequate, you will probably also feel the fate they did as well. No thank you for wasting my time. Charlie Alaniz 5/5/11 MY DAD IS 92 YEARS OLD, A WORLD WAR II PURPLE HEART VETERAN. I TOOK HIM TO BUY A LIFT CHAIR FROM LAZYBOY. HE FOUND THE CHAIR HE LIKED AND ORDERED IT, PAID $1700.00 FOR IT. IT ARRIVED AT HIS HOUSE OK, BUT SEVEN MONTHS LATER THE CHAIRS RECLINE PISTON STOPPED WORKING, SO WE HAD A SERVICE MAN COME AND CHECK IT OUT. HE TOLD ME IT WAS AN ELECTRONIC BOX AND THAT HE HAD TO ORDER THE PART/PARTS AND IT WOULD TAKE APPROX. 2 WEEKS TO RECEIVE THE PART. WELL WHAT KINDA OF REPUTABLE COMPANY KEEPS IN BUSINESS TREATING ITS CUSTOMERS LIKE THEY DON'T MATTER ONCE THEY HAVE YOUR HARD EARNED MONEY. THEY SAY THEY DON'T CARRY OR HAVE ANY PARTS IN STOCK EXCEPT IN MICHIGAN. WELL WE ARE IN CALIFORNIA, SO WE HAVE TO WAIT? MY DAD IS READY TO CONSULT AN ATTORNEY ON THIS MATTER AND I DON'T BLAME HIM. DON'T BUY LAZYBOY!!! Merty55 5/7/11 I brought a 5 piece section in April 2010. By October 2010, the chaise broke, the reclince broke and fabric on one of the cushions separateed from the seam. I called the store and they told me that the fabric on my section was on recall or something like that and La-z-boy didn't have enough fabric for my job, therefore they gave me store credit to purchase the same sectional with the improved fabric or select something else. I didn't see anything that I liked so I opted for the same sectional with the improved fabric and was told that it would take 10 weeks for delivery. I still have not received my sectional. But the thing that is bothering me is that they want me to pay over $200.00 for the better fabric! Excuse me, its not MY fault that the original fabric was inferior! Why should I have to pay for their mistake? The manager said that the company is doing me a favor my giving me store credit, I don't think so. I purchased the insurance so its covered anyway. I hope I get a response from La-A-Boy because I think its unfair to ask me to pay over $200.00 when I already paid over $3,000 for the sectional in the first place. william warren 5/8/11 I purchase a recliner rocker from the Duarte Lazboy store in APril, 2011. It was delivered April 21, 2011. It was immediately discovered that when the foot rest was lowered there was a loud bang. When I talked to the store manager, she first showed me that one needs to be a contortionist to raise the foot rest. She agreed to send someone out to inspect the recliner. A technician did come out and he said the loud bang that starts the neighbors dogs barking was because of the way the chair is made. He claimed that all of the recliner/rockers made that noise. Today I went again to the store and tested an identical recliner. It did make a noise but nothing like the loud bang mine produces. I wrote the company but received no reply. I wrote than again today. I read the reviews on the Corporate web page and they were all terrible. Too bad this company has gone to the dogs. They will not do anything about it so I can either sell it, give it away, or display it in my front yard as a notice to all to be aware. I intend to at least post these reviews and mine on Facebook and other sites. Do not buy from this company. Viron 5/10/11 We spent more than $6,750 at the La-Z-Boy store on United Boulevard in Coquitlam, BC; we were pleased at the time that after ordering this furniture, they gave us $500 worth of Promotional Safeway Gift Cards. However several days later, the sales clerk called us and said they couldn't meet their delivery date of May 15th, for an Entertainment Credenza from Kincaid Furniture, instead the delivery would now be sometime after the middle of July. We told them that this was unacceptable, as we needed the T.V. Unit no later than their first quoted delivery date of May 15th. We told them that we would then look elsewhere for a unit. The sales clerk said she would talk to her Manager. Her manager contacted us and asked for 24hrs. and he would try to locate one (in-stock) for us, needless to say, he could not locate one. We then told him that we should then cancel this item from our order and we would look for another one. They (La-Z-boy) then told us that we would have to return $200 worth of the Safeway gift cards” or pay them $200 plus HST of 12%--- it is illegal to charge HST on gift cards, as any taxable items are taxed when the card is used.! As is noted above, La-Z-Boy could not accommodate our requirements for this ‘Item” therefore they are solely responsible for this loss of purchase. We have declined to return the gift cards and/or cash payment of $200.00 as we feel we have been unfairly requested to do so as we were not responsible for having to cancel this item from our purchases. In addition, at no time during our discussions with staff or manager were we informed that the ‘Safeway Gift Cards’, which we assumed were complimentary ‘customer appreciation’ for the rather large purchase order they obtained from us which currently stands at over $ 4300.00 less the $2,000 that we gave them as a deposit. We were not aware of any promotions being offered when we first came into the store. We consider this to be extremely poor customer relations, and a violation of the BC/Canada taxation laws. Danny & Loretta Bunn 5/10/11 My wife and I have been users of La-z-Boy furniture for approximately 40 years. Until recently, we have been very pleased with the service that it has rendered. For that reason, and in August of 2010, we purchased four pieces of furniture (sofa, chaise recliner-rocker, stationary chair, and a high leg lounger) from the La-Z-Boy store located on Glenwood Avenue in Raleigh, North Carolina. Cost for those pieces was $3,506.89. On October 2, 2010, those items were delivered. At that time, everything appeared to be just fine. However, on March 15, 2011, after only 5 months use, the nap of both the sofa and stationary chair (ACK00082492520-004-001 & ACK0008240252-005-001) began to "slough off" in a number of places. Also, one of the cushions had a significant thread flaw. On March 17, 2011, Judy Hobbs, manager of the store was apprised of the problem. She instructed us to contact Customer Service and set up a time for someone to inspect the furniture. That was done and a date was set for the inspection. On March 23, 2011, the inspector arrived. He took numerous pictures and informed us that he would file a report, and that we should hear from La-Z-Boy soon thereafter. On April 6, 2011, after no response from La-Z-Boy, a call was made to Evelyn Rhodes at Customer Service. She stated that she would look into the matter and call back later that afternoon. On April 7, 2011, after no call from Mrs Rhodes, a call was placed to her. She stated that information concerning the inspection had been forwarded to headquarters in Michigan. She further stated that their opinion was that what they saw was normal wear and tear. In that my wife and I are the only occupants in the house, and seldom sit in the flawed area, There is no way the fabric could have been worn that much in only five months. How anyone can come to that conclusion is beyond belief. Further, I sit in the recliner (no flaw), and rarely sit on any of the other items. On April 11, 2011, a call was placed to Customer Service in Michigan. I spoke with a representative named Connie and told her I had not seen the photos taken by the representative and told her that I wish to have my own photos considered. She instructed me to send the photos to the following URL: cservice@laxyboy On April 11, 2011, those photos were sent to the above address. Today, after exactly one month, there has not been a response whatsoever to my email. Therefore, additional copies will be mailed tomorrow to the corporate office for their viewing. It is sad that I am so disappointed with a company that I have held in such high regards over the years. I am 76 years of age and my wife is 70 and we both sleep well at night knowing that we have always tried to do what is right. We paid for what we thought was quality furniture, and what we received was anything but that. So, why don't you do what is right and honor the warranty before its expiration date in just a few months, and resolve this problem without further delay. In doing so, perhaps you too, will sleep better at night knowing you have done the right thing. Any assistance you may provide in the resolution of this problem will be greatly appreciated. Mark 4/27/11 I work for la-z-boy in NC. I am happy and thankfull to have a job but la-z-boy is not the place to work at like it's made out to be.Some of the big dogs come and act like they know what their doing but have no idea what their looking at and think they know what to do.The upper management in Hudson NC have more VP's making big money than they need,but yet they cut the lower hands pay and even lay off some of the works to cut out money to keep paying the big money the all their so called VP's.It's funny how when people make it to be a big boss making big money how they forget where they come from or forget about the worker who do all the real work. Carol Halas 5/3/11 Your store in Northridge, California needs a new sales staff. Because of the poor service we rec'd at your store, we went over to Macy's at the Northridge Mall. There we found a beautiful, leather sectional that we just loved. We also found a wonderfully helpful woman to help us find the right sectional for us. The funny thing is, we initially went into La Z Boy planning to find the right sectional. We were passed on to 3 different sales people who really were not interested in helping us at all. On our own we found the Joshua and the Owen, and thought one of them would be perfect for us. Maybe it was too close to closing time or maybe we just weren't dressed right, but your staff just wasn't willing to spend any time with us. It seems that with the economy being what it is, your organization would value all customers and give them the respect and attention they need to do business with you. Maybe you should go hire that woman from Macy's to manage your sales staff in Northridge. Something should be done. Terri 4/25/11 Order a couch and 2 chairs in Jan. 2011. Here it is April 25,2011 still no word from them and no couch or chairs. I have called they keep saying it will be shipped out in next week,Call the next week they say the same thing,so I went in the store today to speak to a manger and she gives us the run around then LEAVES out of the store. This is my first and last purchase from La Z Boy. This is the store in Barboursville,WV. They are telling me that the guy that sold us our couch and chairs NO LONGER works their should contact us to update us on it. Does that make any sense if he no longer works their why should he be contacting us? Everything I brought up they had excuses for. WARNING DO NOT BUY FROM LA Z BOY. I wished I had seen this before because I would have never purchased from them. Valda Martin 4/24/11 Where are your recliners made? Albert Thomas 4/25/11 We bought two Lazyboy Recliners and when you release the latch to get up the sound is very loud and tinny. I will not be buying anymore Lazyboy Furniture. Maybe they are being made in China, or Mexico. The store we bought them from refused to even come to our house and check our com,plaint out. L.MARTINS 4/16/11 Purchased a special order recliner 2/2/11. When it hadn't arrived by April 1,I called the Anaheim store, only to be told to be "patient",that Frank would check on it and call me back.He never did.I called the next week and was told again by Frank, that he would check on it and call me back....he never did. When I called again, I was told the chair had been made, but was 'lost' in shipping. Long story short....the chair was never made because the fabric I selected was unavailable.Lazy-Boy had over $900 of my hard earned money for almost 3 months,and I don't think that any attempt was made to find out what happened until I started calling very 3 days to check. VERY POOR customer service. Jose A. Cuadrado 4/6/11 Well, base in all this coments I, and many of us are going no where. Can't even get in contact with their coeporate office, the have to stand behind this type of web base corporations. I have a Lay-Z-Boy recliner, 10+ years old, it looks like new, the new ones fail in the first month, service, it needs to be rename to something else. I just was told to call and they will add more filler material. They look so bad that I took one to the Goodwill and was told, don't laugh, "we will never sell that" and to drop them off by their dumpster. I deicided to do someting I did with some furniture that fail due to poor craftmanship like Lay-Z-Boy. I left all the stickers were they came, the contract,and all related paperwork. Set them up at our office waiting area for our customers to sit and read the documents while we prepare their taxes. We have a CPA firm. This is our free, live, advertisement for Laz-Z Boy. I think we save some money, back pains, and agravations to "our customers", base in their comments. Like I was told by their sales rep when I brought the issue, "I'm just a sales rep". I was just their customer. The option of NO stars shoud be added. terri vargas 4/2/11 We have had our lazy boy couch with both ends reclining for about 5 years, the right side recliner has never worked right and the leather has faded over the back part of the couch. The right side recliner has gotten to the point where it does not even open. The couch is still in the same spot in the living room that it was put upon delivery. After reading the reports on the site I am sure we will get no response should myself or my husband try to ask Lazy boy to fix these problems. We will be buying a new couch, however it will not be a Lazy boy product. To Anyone who is even thinking about purchasing a product from this manufacture PLEASE DO NOT, YOU WILL BE WASTING YOUR MONEY. I also am considering (as should anyone who has a product from Lazy boy) of contacting an attorney and seeing if there is any legal recourse that I can take against this manufacture as well as making a report to the better business bearour elorter 3/30/11 Our top of the line red lather reclining loveseat has been losing it's color for over a year now. In fact, it's more like a "pink" loveseat in some areas. This is just another complaint after replacing the top and bottom cushion on the sofa twice for other reasons.. What a disgrace for a company to constantly receive these types of reviews and never do anything to "service" their accounts properly. Customer Service? Money Back? Are you kidding, "just go away" should be their new company motto. June & Robert O'Connell 4/1/11 April 1, 2011 My name is June O'Connell, wow, went on this web site to get the corporate office address. Now after reading all of the above complaints, I don't stand alone. My husband, and I purchased a sofa with both sides reclining. Also bought the Guardsman Leather Protection Plan! Second mistake! The sofa is three years old, I called about a tear on the foot rest, was told by Guardsman NOT COVERED it's on the seam. Then fill out another file for the loose mechanism, again NOT COVERED, it's not broken. Called the La-Z Boy Furniture Galleries in Stoughton Ma 781-341-2212 Spoke to Patty, the store manager. That was Tuesday March 29, 2011, was going to talk to her customer service people, and call me back, you guessed it, NO CALL BACK! If I had the time to stand out side your store, and warn others not to buy, I would. Your product is, as one put it, JUNK! I believe that all of the people that took the time to address the problem with you should have it resolved, as should my husband and I, wishful thinking on our part I'm sure. My husband and I will NEVER, purchase, nor EVER recommend your product to any family or friends. What happened to the Great quality once know as LA-Z-BOY.... June and Robert O'Connell 235 Pond Street Bridgewater, Mass. 02324 508-279-1178 M. Gasperson 3/17/11 Anyone else had problems with the headrest on leather recliners getting a hole in it? I just replaced a recliner because the other one had literally worn through at the headrest. When I purchased the new one, I asked if a headrest/arm covers could be purchased and was advised by both the store and La-Z-Boy customer service that these are available only in fabric. This is a bunch of crock...if they make them in fabric, certainly they can make them in leather! The delivery people told me that they see this problem all the time with La-Z-Boy recliners. So, La-Z-Boy, are you going to do something about this? Carolyn S. H. 3/20/11 We recently purchase three lazy boy recliners and paid over $1800. for the three. we are very disappointed in them. I wish I had our money back. I feel we just threw it to the wind. I will never purchase Lazyboy again and I tell everyone to come and check ours out before they buy. We have only had ours since November and they look worse than the ones we replaced. Tammy Jungmann 3/21/11 We purchased a recliner and spent over 1,000 for this chair. The day we brought it home it started to creak and was VERY uncomfortable. I called the store and the Store Manager was NOT helpful at all. He informed us we could not return it or even exchange it. We even asked about returning the chair and purchasing a complete sofa set and new chair. Again, I was informed we could not return or replace the chair. I emailed customer service and they informed us that each store handles things their own way???(no help at all) I believe LA-Z-Boy doesn't stand behind their products!!! Once you buy merchandise you are stuck with a VERY costly mistake. I have NEVER been treated this badly by a company. I believe customer service isn't thought of highly with this company. They make no attempt to try to work with you. I have informed everyone I know NOT to purchase anything from the La-Z-Boy company. Apparently, they do not want return business. We have since went to a reputable furniture store and have purchased new furniture. They were very friendly and worked with us to get EXACTLY what we wanted. WONDERFUL customer service. Stacy's, Allen, TX -highly recommend Shame on you La-Z- Boy for not working with customers. Tammy Jungmann McKinney TX We purchased the chair at Frisco, TX store. d hildy 3/14/11 My parents bought lazyboy products for 40 yrs. I bought lazyboy products for 40 yrs. Last large leather recliner I paid 1300. After a year I noticed the whole seat was shifting to the side. They told me, sorry charlie only 1 yr warranty. The chair makes continuous metal grinding noises. I have oiled everything that moves and it is just as bad. Lazyboy told me so solly, hit the road. I agree with others here, something has happened to the co. Fraud, waste and abuse? I do not know. Just will not be looking for any more lazyboy products. Wanted to give them a minus star but no option. Taken Again !!! 3/12/11 Boy did I get stung on a custom cover Lazy Boy recliner ! It is nothing but wrinkles on the underside of the arms and the covering is crooked. It has a rolled back with uneven wrinkes on all 3 rolls and looks very bad. Had mentioned it to the store at Kingstown, Alexandriawhere I purchased it and they said they would send a technican out. Well I waited a month and no one calld or came , so I called Customer Service and they had never gotten a request. The Tech. came out and said it is up to Lazy Boy standards. I said well they must be pretty low then. He said well you or I would not do it this way, but it meets their standards . If you send it back you might get one worse.He took pictures of the defects and said he will send in a report but I probably will never hear any thing !I see this as a $940.00 rip off.I to hope they go out of business !I sure agree with Carl in NYC they sell JUNK, JUNK, JUNK.!!!!! Lynn from Michigan 3/9/11 I always thought La z Boy was a good brand but I now know that is NOT true. Not only is their product JUNK their Customer Service (shouldn't even be called that) is JUNK. I purchased 2 leather recliners January 2009 they were problems from day 1. La z boy's warranty company has been trying to fix the mechanism for 2 years they have been to my house over 25 times and now I had an appt. today 3/9/2011 and no one showed up. I called la z boy customer service(joke) only to find out that the company that has been doing my service no longer works with them. I was told I would have to contact another service company and pay again. Please Please tell everyone you know not to buy any la z boy products that company sells junk and then treats you like dirt. paul gureghian 3/2/11 We just got a new recliner. its too narrow, too small, I hate having to use a lever everytime I want to sit down or standup, it wobbles. Id rather have the old twenty year old chair it replaced. junk. Cheryl Perrysburg Ohio 3/3/11 Well, it looks like I am among many. I bought a sofa and the cushion if you sit on them go flat and you are getting up off the floor. I sat on one in the store not once not twice but three times and they were firm. Here is where I went wrong, well, the first sofa I had I sold, It was a flexsteel sofa in excellent condition and 10 yrs old and every time I look at it in my friends house I think I should have had my head examined, the worst of all wrongs was I did not look at the fabric over the springs, it so thin you could spit through it, the back of the sofa doesn't come down to meet the springs and sometimes they slide under and it goes through to the back of the sofa. Now the chair that was in the store with the grouping had very heavy fabric and you could not see or feel the springs. Here is the solution, I or my quest should never sit on on it unless they are under 30 lbs. It looks nice but I have to say to those who vist "can you get out of a hole without falling to the floor to get up." I have to say if they would attach something to the cushions so the one you sitting on does not go to back and the cushion next to you is not way up in the air it might help with the support of those cushions. I should get an attorney because I might get some action to fix it or my money back because the way I see it there sure aren't may happy with them. They just keep bring cushions and they aren't right. Amanda A. 3/3/11 I have a problem with the Lazy Boy in Madison as well. As stated by another member, the owner, Tracy, is so rude. I would never do business with this company again as the sales person did not have all the answers and would tell us incorrect information and we were lied to multiple time. Here is what we encountered. On 11/2/2009, we purchased a sectional from Lazy Boy. The total of the couch was $3145.96, which price also included the 5 year protection plan and taxes of $164.01. We picked up the couch the end of December or the first part of January 2011. Either in April or May, we contacted the customer service number that was provided to us regarding warranty problems, due to the couches seams coming undone and loosened. We left a message and did not receive a call back. In June or July, we called that number again and left a message, with no response back. Finally in late Sept. or early Oct., we made another phone call to this number and did receive a call back. Ultimately, a service guy came out and looked at it and it was determined that he could not fix it due to the fabric on our couch being discontinued. So we received a phone call from Steve from Lazy Boy indicating that they would give us a $2742.00 credit towards another couch. I had called the store to inquire on the credit since it was only $2742 and we paid a total of $3145.96 for our couch. I was informed by Tracy, supposively the store owner, that I had two options, I could either keep the couch I had or I could use the credit of $2742 for a new couch and that I was ungrateful because they were giving me a credit and that I had the couch for almost a year already. I got off the phone and was visibly shaking due to her comments and aggression towards me. And the comment about having the couch for a year, well I tried to make contact with no phone call back in April or May which I would've only had the couch 3-4 months at that time. I asked if there was anyone else to speak to about this issue, but she indicated not, that it was at her discretion. She stated I could call customer service but they'd just direct me back to her. We had also went into the store, and the exact same couch that we had, which we wanted again just with different fabric was at a higher price from when we bought it. Then on November 26, I made a phone call to Lazy Boy and spoke with Steve due to a special going on with spending so much and getting money off towards other merchandice. Initially, Steve did not know who he was speaking with and believed it to be a customer. Anyways, Steve quoted me a different price over the phone and further indicated the $600 could not be used towards the total but only towards other merchandise, which I was satisfied with. Before we hung up, Steve asked who I was working with, which I told him it was him and told the name and said we'd be in the next day due to the prices. Then the next day we went into the store and Steve gave us a completely (higher) number and said he doesn't remember telling me that. I'm assuming he had time to talk to the managers. So we bought the exact same couch, without the stain guard because we couldn't afford to spend another couple hundred dollars on that again even though our old couch had another four years of stain guard warranty with it. On 11/27/2010, we bought our exact same couch with different fabric ith a total price of $2950.00 so we needed to come up with another $208.83 which included $153.85 for the new couches taxes. Also, I should mention we went without the chaise lounge on the new couch and replaced it with a armless middle recliner, due to the price being lower so we didn't have to come up with more money. So in the end, lazy boy took back our old couch, which was valued at more then our new couch. The weekend before delivery, my husband stopped in the store and asked Steve if we would be getting the taxes back on our old couch, which was $164.01 and Steve stated that he didn't believe so but he'd check into it and that we should call customer service instead, which my husband indicated we already did and it goes through the store. Surprisingly though, my husband indicated instead of going back and forth, we'll just file a better business bureau claim and have it dealt with that way. Bright and early the next day, we were informed that, yes our taxes would be reimbursed and to call our credit card number in. Well the new couch was delivered on 2/1/11 (Tuesday) and my husband called steve on this date to give him the credit card number to be reimbursed for the taxes, which steve indicated they would reimburse us $153 or so minus the fabric protection on our old couch. I know it was this date as Steve asked how we liked the new couch. Well, today is 2/8/11 and we still have not been refunded our taxes for the old couch. I am very concerned by the business that is going on here and believe that they have manipulated the system. I don't feel that it is our fault that there fabric was discontinued or the seams weren't staying together. We should have got the exact same couch with no additional cost. It is not our fault that the couch did stand up and the prices of the couch increased from when we first bought it and had to come up with the extra and I should say, we actually purchased this couch on a sale as well. Per Lazy boy warranty, Fabrics are warranted for one year aginst seam failure. Further states, All warranties are limited to manufacturing and material defects that appear under normal indoor residentional use. Doesn't say a partial credit would be given or that if the prices go up, you need to pay the rest of the price. Now to make things even more interesting. We filed a better business bureau complaint and we received a messaage from Tracy that they sent us our $150.81 for taxes when we actually spent $164.01 in taxes. I feel like they are violating the law on sales tax and not honoring there warranty. Do not buy from here as it will just be a headache in the end. Kurt Newell/ Albert&Darlene Newell 2/25/11 We purchased 3 La-Z-Boy chairs. The first two came with a lifetime warranty. We were told if we bring them in they would be fixed at no charge. We now have been told you dont offer this service any more. I feel we have been lied to. I hope this is not true. I will give this to the media and promise to file suit. You have come out and told me there is a fee of 79.99 to come out and look at them. I will not pay this. I hope this reaches someone who cares about there customers. May the Lords will be done. Ted 2/21/11 I will NEVER purchase Lazy Boy products ever again. They charge premium prices for their product, talk of it being "airloom" quality, then refuse to stand behind their product after the sale. I have two Lazy Boy recliners whose fabric is literally disintegrating. In my home are no kids, no pets, just my wife and I. They have been cared for and never roughed up. Lazy Boy refuses to take responsibility, instead they tell me it is the fabric manufacturers fault and not theirs. I even offered to buy new furniture if they would simply give me a reasonable store credit, they refused that even given the high margins in the furniture industry. I called lazy Boy corporate offices who claim the local retail stores are independantly owned and operated so they have no jurisdiction over them. Every resonable offer from me has been rejected. Lazy Boy DOES NOT stand behind their product. You are better off buying an off brand product from a store soon to go out of business then to patronize Lazy Boy who offers no more customer service than the out of business retailer. Dissatisfied Customer 2/21/11 Listen. Lazy Boy is a hack furniture shop. Yes, the features are nice but as soon as you sign the contract EVERYBODY WALKS AWAY! The salesperson refers you to the repair guy, who's an INDEPENDENT CONTRACTOR who will show up with a clipboard and a can of WD40, that's it! The store manager is useless and the salespeople probably take turns posing as the manager anyway... The only way to keep them on the level is to use American Express to make your purchase. This way they will dispute it with them and keep them honest. If they still don't do the right thing by you, have AMEX keep the credit on your account and let Lazy Boy try to get the payment! Then they'll be calling you FOR SURE. What a bunch of creeps... Karen 2/12/11 We bought the recliner (the one that helps you get out of the chair etc) for my father with advanced bone cancer. He is not able to move very well at all. Hospice came out and told my father that the chair would harm him more. We went to Lazy-Boy to return the chair within a week. They told us that all returns are to be done within 3 days and it was written in our contract. We agreed we had not read the fine print. I am willing to own up to my mistake there. But what I could not abide was the rudeness of the manager at the Tacoma store. I asked him for this corporate number and he refused to give it to me. He told me to look it up myself. I teach customer skills as part of my job........and I can tell you this guy never took my class. Well, now I have the number (because I looked it up myself) and will be calling corporate about the rudeness. Getting my money back on the chair will be just a fruitless venture. Emily de jesus 2/14/11 My sister bought a recliner, paid 1400 dollars. When she tried to get up the recliner tipped over and she fell. She hurt her arm and called the seller several times asking them to remove the chair from her house. They refused to pick up the chair unless she agrees to pay a 30% restocking fee for a chair that was in their store when she purchased it. This recliner is dangerous. I would never buy anything from Lazy Boy. Gina Halliwell 2/2/11 Lazboy is absolutely terrible. They don't stand by anything they say! We purchased a recliner for my disabled husband with heat and massage in it. We paid $1500 for the recliner, within a couple of months of having it, it felt like my husband was sitting on soda cans. The vibration mechanism is pertruding thru the cushion. It is terrible. I have had them out here to service it several times now, and every time they keep bringing the same cushion and it keeps doing the same thing. Then the customer service lady is always extremely rude. I just want my money back for this awful chair so I can purchase one from another company that isn't a piece of crap and they won't do anything but just keep replacing the stupid cushion. Besides the fact that last time they replaced the cushion the repair man said he also had to fix the frame cause it was breaking and it also makes a horrible metal on metal grinding sound every time my husband moves an inch on the chair, which they said is a normal noise....it is terrible....LAZBOY SUCKS!!!!!!! Kae/ Ft. Wayne IN 2/3/11 We recently purchased a Lazy Boy recliner, my husband is handicapped and at the end of a 8 hour work day the doctors said he needed to sit and put his leg up. After purchasing cheaper recliners we finally decided to spend the money and get him a good one, so we went and got a Lazy Boy, what a mistake we have had the chair since last May and have had nothing but problems. After 3 service calls the last repairman tried to tell us it was because my husband rocks with only one foot. The chair pops and cracks whenever you rock. After leaving two messages for the owner of the store we have yet to receive a return call. You would think that with the amount of money you pay for their products they would stand beside them. Oh yeah, and as for the year warrenty what a joke. Shop else where folks. B Creviston 2/9/11 I hate my lazyboy furniture it's junk. The furniture has lost all it's firmness and is very uncomfortable. The leg rest won't go down. The handle broke off in my hand when I reclined back. Lazyboy don't stand behind any of their warranties. I will never buy this expensive junk again!!!!!!!!!!!!!!!! Denise GSO 2/9/11 We had a reclining sofa delivered to our home on 11/20/10. We began calling Customer Service on 12/4/11. The bottom cushions did not meet and there was puckering of the fabric on the recliner section. A technician was sent out. He took pictures and said two bottom sections would be ordered and delivered to our home in 5-6 weeks. When they had not arrived in 7 weeks I began calling Customer Service. It took one week fore someone to return my call and only after the store where I purchased the sofa called on my behalf. My claim had been denied but no one bothered to call and tell me. They reported that there were not enough pictures to verify a problem. The service tech took 10 pictures. I'm not sure how many they need. The store owner came out and said I actually needed two new back cushions as they had started to sag. Then another technician came to the house, took more pictures and said only the left, back cushion could be replaced. He also noticed that the weave of the fabric was falling apart. It's now been two weeks since the last technician's visit. I have started to calling CS to see if this claim has been denied but to date cannot get anyone to return my call. Basically, the whole sofa has been condemned by either Lazy Boy technicians or the store owner. This furniture is absolute JUNK. Do NOT buy Lazy Boy. They are standing on their reputation made years ago. They do not produce quality and they do NOT care about their customers. They will be out of business if this continues...the sooner the better!! JUNK, JUNK, JUNK Sandy WV 2/1/11 GOING TO TRY AGAIN WITH LAZYBOY!!!!!!!!!!!!!!HOPE AGAINST HOPE February 1, 2011 Lazy-Boy Corporate Headquarters 1284 North Telegraph Road Monroe, MI 48162 (734)242-1444 Dear Lazy-Boy Company: I am writing this letter with expectations of Lazy-Boy fulfilling their responsibility in “making right” a faulty product; two (2) 029973Burgundy Recliners, purchased April 2010. I have been in contact with Lazy-Boy on numerous occasions and still have not been given satisfaction. These were purchased at the Barboursville, West Virginia Lazy-Boy Showroom and Mindy Starkey was the Lazy-Boy representative that waited on us. We knew that we wanted Lazy-Boy recliners, after having a ten year prior usage of a Lazy-Boy recliner and recliner couch. We were ready to update our furniture. We spent several hours on April 10, 2010, in the store and tried out the particular stated recliner above many, many times. We never had one problem with the seat cushion moving, slipping, or pulling away. My husbands main concern was the length of the arm chair and whether he would be satisfied with the cut-away length for his arm to rest on. After much testing and searching color/fabric combinations, we decided on the stated items shown on enclosed sheet. We chose to use the GE 12 months interest free payment. This has been paid in full. We were told it would take at least 10 weeks for purchase to be completed. It was actually longer than that because when we called to check on it, we were told the leather did not meet the standard of Lazy-Boy and that Lazy-Boy was waiting for an acceptable leather to come in for our items. Finally our chairs and love seat were delivered and based on looks, we were totally pleased other than a small scratch on the back of the love seat, which we decided to overlook. Within in the first day of using our chairs, we noticed that the cushions would stay still while the chair reclined, leaving a space between the cushion and chair back. As you can see from enclosed pictures. Every time we got out of the chair, we would have to lift the cushion and put it in tight to the back of the chair. I called the Barboursville, WV Showroom and spoke with Mindy Starkey, {the lady that originally sold us the chairs } and I explained the problem. She put me on hold while she explained the situation to manufacturing and they told her that we needed to put non-skid material under the cushion to hold it. I told her that there was already non-skid material on the underside of the manufactured cushion. She said there was nothing they could do about it. I was upset and told her that I could not believe we had paid $2619.98 for two new chairs and that they are faulty and that Lazy-Boy was not willing to address the situation. She said “that we needed to learn how to sit down and get up” from the chairs, that it was basically our fault. I asked to speak with store supervisor and was on hold for over 5 minutes and no one ever came to the phone. I hung up thinking I would receive a return call, but never did. My husband made some calls to Barboursville WV Showroom, to no avail and I did post on Lazy-Boy Website and got a response. He also spoke with the main Lazy Boy facility. The Barboursville, WV Showroom sent two gentlemen out to attach “Velcro” to the bottom of the cushions. They stated it would not probably hold and left a bottle of fabric glue to use if the Velcro came loose. The Velcro initially held, but has now come loose. We are not going to use the fabric glue as it does not guarantee results that we need. Also; while the Velcro was holding, the back of the cushions closest to the back of the chair have started to become very squashed and wrinkled/worn. The foam is breaking down greatly. Lazy-Boy, in a time of consumer economic caution, I would think that you would want to do everything within your power to make this right. Also, we are very proud to buy “Made in America” and hope that you would stand behind your products. I am asking for a full refund for the two recliners. I know your policy of no refund on special order items, but these recliners are faulty/defective in the manufacturing. I want to be one of Lazy-Boys biggest cheerleaders and advocates. We have been thus far, being ten year owners of prior Lazy-Boy Furniture. But, based on what has taken place concerning our purchase and lack of responsibility from Lazy-Boy to take care of this problem, I will become an advocate against Lazy-Boy. The “consumer” and “word of mouth” is your greatest advertisement. Please, I ask that you allow me to continue to be a “satisfied customer” of Lazy-Boy. Please refund full money for the two recliners. Sincerely yours, Thomas & Sandra Goad 540 New Haven Road Mt. Alto, WV 25264 304-895-3769 slgoad@gmail.com CC: Lazy-Boy Showroom, Barboursville, WV Brooke Shields, Spokesperson for Lazy-Boy West Virginia Attorney Generals Office CC 1/31/11 I purchased a $2500 sofa back in 2007. After 4 yrs, the sofa started "dipping". I'm not sure what I was thinking buying a sofa from La-Z-Boy along with the warranty but I certainly made a huge mistake. After talking to managers and customer service to try to fix or replace my sofa, all they can say is "..its not our problem, the "dipping" is not warrantied issue." We are not heavy people to begin with, so I can't understand why a leather sofa would do that. This was clearly a poor quality leather sofa, yet La-Z-Boy sold it to us. La-Z-Boy does not stand by their products and refuse to do anything about it. A L shaped sofa should not "dipped" within a 4 year purchased. I must say, I purchase alot of things from this company since we have a brand new home and needed furnishing. BUT after this problem, I will no longer support their business nor will I recommend their products to anyone. Honestly, La-Z-Boy will not survive if they do not stand by their products. To have a bad service its ridiculous, to have poor quality products its unacceptable. Brenda Stefka 1/25/11 My husband and I bought 2 recliners from La-Z-Boy. Because their were not 2 alike, we had to special order it. When we got them, they were very uncomfortable and hurt my husband's back. We went to the local store requesting to have it sent back. We were told that special orders could not be returned. We were told that they would send an email to the corporate VP explaining our problem. I waited 4 days and checked called the local store again for information about the person they had contacted (in order to plead my case). Got the run around! After reading other complaints here, it looks like we have lost about $2,000. K Price 1/2/11 I recently purchased a Metro sofa. After it was delivered I looked it over and noticed the following: lumpy back cushions, a loosely attached strip of fabric under the cushions filled with loose staples, a pillow with a hole in it, and scratches in the fabric of one of the seat cushions. I let the store know and told them I wanted a new one. The manager was nice about it, and asked if I wanted a floor model so I wouldn't have to wait a month. The floor model in the store also had scratches on the cushion, and a strip of fabric with a loose staple. I looked at another store and it also had the fabric/staple issue, plus one leg was twisted. So they gave me a new sofa from the warehouse, one that was going to go to another customer but they didn't need it yet. It was supposedly checked over and "perfect." Well, I looked at it closely while the delivery men were present. It had a hole in the arm of the sofa, and a dark patch on one of the seat cushions. I had them put it back on the truck, and then called and cancelled my order. I have no confidence in Lazyboy furniture anymore. I am giving the furniture 1 star, but the customer service 3 stars, since they refunded my money including delivery. Anne - North Olmsted, OH - Lousy service! 1/5/11 5 months ago I purchased an electric lift recliner w/heat and massage (~ $ 1.800) for my handicapped husband, who is paralyzed and cannot use his right arm at all. I had asked the sales rep, who happened to be the store manager, if the recliners are reversible for left-handed people. He told me they are not, but extension cords for the control unit are available, so I ordered the chair. When I got back after the delivery was made to get an extension cord, I was told there is non available. I was advised to tip the chair over, unplug the wire from the control unit, run it underneath the chair, although the cable is now too short, and there is no side pocket to store the control when not in use. It is not a perfect solution. Just a few days ago, the chair is just 5 months old, the control began to malfunction, so I called Customer service. The CS man came out today and replaced the control unit. I asked him again for an extension cord, he confirmed that there is none, buit told me all recliners are available for left-handed people, there is even a hole in the side of the frame to run the cable through. And the pocket can be customized to the left side, as well as the loop to hold the cable in place. Why are sales reps and managers so uneducated, obviously either don't know what they are selling or plane lie to their customers? I had another unpleasent experience after that with a sales lady, and I will NEVER, EVER buy another piece of furniture from La-Z-Boy. They can still make it right by replacing this recliner for a reversed left-hander, but I doubt they will when I read other customer's reviews here! Robbin ~ Maryland 1/5/11 30 years of use ~ I couldn't ask for better! I sure hope to find the same quality, comfort & durability with my next La-Z-Boy. Thank you. Robbin ~ Maryland Shelly 1/6/11 Lazy Boy is right...The name should have been my first warning! Hah! Purchased $2,500 sectional "Westport" sofa from Clinton, Connecticut store. Yup...the frame is broken in two places. Just discovered this when I was vacuuming under the cushions this week. Needless to say, it's going to cost me $99/hour to fix it and the parts are free. Huh, a piece of wood...You must be kidding me..... I can probably do it myself for free. Buyer Beware!!!!!!!!!!! I will never purchase anything from this company again. Evvvveeerrr! I paid retail price for junk....Thank heavens for the internet. Now all these companies will have to come cocoa with the buying public or risk going out of business. C'mon, can't we do better than this? Jacqueline W. of Norfolk,VA 1/11/11 I purchased a Lazy Boy Sleeper Sofa the Mckenzie 4/30/10. I thought I was getting a quality sofa bed, boy was I wrong..I have already had a mechanism replacement in November, and was told today 1/11/11 that another one is needed. I called the store on Virgina Beach Blvd where it was purchased and spoke with a so called manager and was told there is nothing they can do because it is attempted to be repaired. Lazy Boy, you will not prosper in this economy with this type of customer service. The name is fitting Lazy Boy. And to the hand full of customer service reps that are trained to lie, I feel sorry for you. tom va. 12/20/10 love seat, recliner fell apart..service wanted use pay 79.00a hour ahead of time and would not say where they could fix it or not.. Hargis Campbell 12/4/10 Have purchased numerous La-Z-Boy recliners since the 70s. In those days QUALITY was evident. Today it is no where to be found. A very recent purchased recliner is nothing BUT JUNK--JUNK. I to have had the same experience as the prior comments of all writers. I WILL NEVER PURCHASE ANOTHER LA-Z-BOY PRODUCT DUE TO THE UNCERNED ATTITUDE OF THE COMPANY AND ITS DEALERS WHO HAVE THE SAME ATTITUDE. In our local area there are 3 La-Z-Boy Furniture Gallries. I was of the impression they were an arm of La-Z-Boy. WRONG WRONG. They are owned by a national furniture chain who has the same attitude as corporate. My recent purchase developed a disturbing noise. I contacted the selling dealer asking for someone to come to my home and inspect. The dealer emphatically told me to bring it in myself or PAY THEM TO COME P/U. I am 81 and did not want to load into my vehicle nor did I want to PAY TO HAVE p/u. The service department person called and verified the same. I did some inspecting on my own and discovered the cause was sorry workmanship in constructing the wood box frame. 22 inches one end and 23 inches the other.Should have been 23 both ends. I called service (lack of)and described the part.She advised a replacement part would be ordered and sent to my house. I could then BRING IN THE ENTIRE CHAIR OR PAY TO HAVE THEM. Wrong part arrived.The Newton Miss. plant apparently has NO QUALITY CONTROL. My last three have been from there and the entire chair, covering, frame, all show NO QUALITY CONTROL. To sum it up---=DON'T BUY LA-Z-BOY if you want a QUALITY product. Elaine Foster 12/5/10 I was going to purchase two recliners today but after reading all these terrible things about how Lazyboy handles and treats their customers I absolutely WILL NOT buy not one thing.Shame on you Lazyboy. DON'T YOU KNOW WORD OF MOUTH IS THE BEST ADVERTISEMENT? Shame on you!! It sounds like to me you want to make the money from people but you don't want to do anyone right. Nobody has anything to say nice or good about Lazyboy. What in the world would I buy anything from you when YOU ARE NOT RESPONSIBLE and do not do everything in your power to make it right with the customer.NO MATTER WHAT THE CUSTOMER IS RIGHT!! GET THAT THROUGH YOUR HEAD AND YOU MIGHT HAVE SOME CUSTOMERS.SATISFACTION IS NUMBER ONE.APPARENTLY YOU DON'T CARE AND THAT'S WHY I WILL NOT DO BUSINESS WITH YOU!!! Deb 12/1/10 I bought both a sofa recliner and chair 1/2 la-z-boy. I have not had many issues with the exception of comfort the chair 1/2 is nice but the couch when reclining is very uncomfortable. After 3 years and spending several thousand the recliner on the sofa broke in half now the darn thing won't even close up. I have not been very successful in getting anyone to fix it. I am so glad I came upon this site because I was actually looking at getting another la-z-boy since they used to have a great reputation on there furniture. an 11/30/10 We bought from a store in Rochester, NY "York Furniture Gallery". We will never do business with this store again. We have only put a deposit on our lazyboy furniture, and have no intentions of paying another dime to them. We found out later from another reputable lazyboy dealer that the furniture they supposedly were going to order for us is not even available in the fabric choice we made. When we contacted the store about the issue they just said they were a "gallery" and they could get anything. I don't trust them, and figured from all these reviews they would just send us whatever they wanted. I have not seen good local reviews either on this store. Buyer BEWARE...and make sure you read all the fine print before you sign anything because they will tell you the opposite things from what's on the form. Brice Fraser Evans 12/1/10 My wife and I have to be honest in that the furniture ordered and delivered by Lazboy is the best of quality. Moreover, the store in N. Scottsdale AZ (Brian Williams) has looked after us well. What has annoyed us is the items that have been ordered by "L"s suppliers. On order are the following items: Carpet: VSN 362Y 10ft sq Paintings: VSN 4650, 4606 For which we cannot obtain any confirmation of order or estimated delivery dat. Brian Williams claims that with outside suppliers this is always the method. Well, if I communicated with my subcontractors for important work for my clients I wouldn't remain in business. I suggest STRONGLY that you contact Brian Williams (602)426 5292 ex 6830 and address the issue with him. We want to know where we stand and shouldn't be treated like 'smucks' because we've purchased close to $10,000 for Lazboy Brice Evans d. Mahoney 11/28/10 Have been chasing La-Z-Boy for a repair on my mother's recliner for years, expensive chair and not only useless, very dangerous. In an effort to recline the chair in a locked position, the recline handle snapped in half, cheap plastic. Secondly, the foot will not lock when it is reclined and the foot crashes to the floor, throwing the back of the chair forward with such thrust, I cannot let anyone sit in, let alone my elderly mother for she is very tiny, they could be thrown out of the chair. No response from their corporate offices. What a waste of time and money. Prospective buyers out there,never, never even think of purchasing furniture from this company. What I find to be so incredible is that consumer affairs, across the country, don't shut the company down with these consumer violations which according to this site are pervasive throughout the country. What does Life Time Warranty mean? Larry 11/22/10 My wife and I have owned our sofa and coordinating chair for two years and two months. What a total dissappointment. The arms of both pieces of furniture are loose, the stripes in the chair don't match, the cushion has been repaired once by the store where it was purchased, but in a very poor manner. The tucked seam at the base of the right arm is also pulling apart. Poor construction seems to be the norm. That's it for Lazy Boy. Penny 11/22/10 In 2007 I purchased a $1300 recliner. Less than 2 years later the mechanism broke and had to be repaired. It has now broken again, parts literally fell off under the chair for the second time. They charged me $75 the first time they had to fix it, I hope they don't expect to get paid this time, that won't happen. I've learned my lesson. I would have been better off going to Walmart and buying a $200 chair. mark 11/22/10 I cant belive how many people have the same issues I do re lazy boy. first.. this is the only review I have ever written.. so ... I bought 2 leather sectionals with recliners and the works-(june 2010) - over 9,000 $ total!!! thinking I was getting life time quality - and comfort-- what I got was the most UNCOMFORTABLE furniture ever!!! really!! and the sectional pieces keep coming apart to boot!! and I ALSO have THE WORST NECK AND BACK aches from fighting TO SIT ON THIS THING- FROM ANY SPOT what to do?? anyone wanna join me to sue these guys??? post here and we will chat.... Mary 11/24/10 I too wish I had research reveiews before purchasing at La Z Boy. Customer service does not get back to you within a reasonable time. How they say that there is nothing they can do for you after you just spent thousands of dollars shocks me! I will not suggest them to anyone. Sandy WV 11/17/10 We purchase a custom leather love seat and two leather recliners last month. We waited for the order, much longer than we were told we would have to. The excuse was, defective leather and they wanted to make sure we had the best. Sounded good. Within two weeks of using our recliners, the loose cushion seats would slide out when the reclining back pushed it forward. We were continually pushing the seat cushions back in. I called Lazy Boy in Barboursville WV {where we made the purchase} and after speaking with 3 different persons, to no satisfaction, the lady that sold us the furniture [at the cost of $4900.00+] told me that we would just have to learn how to get in and out of the recliner chairs and that the problem was us. I told her I was not satisfied with her answer and would be taking it up with someone above her and she said "the store manager is here now, do you want to speak to him?" I said yes, and held for 5 minutes with no response from anyone. I eventually hung up, assuming I would hear from the store manager. Two days later and still no contact. How very very sad. I warn and urge anyone considering buying from Lazy Boy Furniture, STOP.......READ REVIEWS........AND TAKE YOUR MONEY ELSEWHERE AND SPEND IT. Elaine Wheeler 11/19/10 I went into the Irvine, Ca. store to purchase a sofa and lamp on 9/25/10 and was told all the merchandise was in stock and ready to delivery in 3 days. In 3 days I get a phone call telling me that the sofa is not in stock and I would have to wait about 8 wks for the sofa. I was upset because I was lied to by the salesperson that helped me(Jahziel. I decided to cancel my order at that time. On 10/7/10 I received a partial refund of my money and have been waiting for the remainder of my money since that time. I have made about 10 calls to them asking for my complete refund and each time I get a different answer. The management of this store does not give a crap about any customer service and customer good will. I guess he hasn't heard about word of mouth experiences and a stores reputation. I would never recommend this store to anyone and spare them the horrow experience I have had trying to get my money back. There is no customer service with this store and if you are thinking about buying from here, DON'T and buy some place else. They tell you that they can not give out corp. phone numbers where you can speak to someone in charge of refunds. The store manager is a phantom and I think he does not exist. I am only sorry that I did not see these reviews before buying anything at this store. Barbara O'Keefe 11/20/10 Well to top the poor customer service, the horrible fabric and the pushy sales people there are more issues. We were told and I quote "We do not offer a military discount because they are no different than anyone else". So on top of getting poor craftsmanship, on your overpriced furniture, I was told that our military personnel don't mean much to your company. Well they may not be different than anyone else, but it certainly gives your sales men/women the right to be rude and disrespectful to prospective customers. I would rather spend twice as much money on AMERICAN MADE furniture than waste my time or money in any of your stores. I will do my best to discourage any military member or family member from buying from this company. Enjoy the loss of another prospective customer! Your company needs some serious overhauling and remember that if it wasn't for our MILITARY MEMBERS you wouldn't have the business you have today! Lazy Boy Temecula, CA - BAD BAD BAD 11/20/10 Very Poor Customer Service. 1 minute after the drivers left I noticed that the coach and love seat were not matching. I called the drivers to pick up and they said I had to call another number. I called Customer Service and they told me that an "Inspector" would need to come out and inspect the coach. The "Inspector" couldn't come out for almost 2 weeks and only on a weekday when I worked. I called Chuck, the Temecula Store Manager and he told me that he is in sales and there is nothing he can do. I told him I want to return the coach and he told me that I would be charged 30% restocking fee, delivery charge and one other fee. Lazy Boy is not the quality store it used to be. Lazy Boy used to be a good quality name. I WOULD NOT RECOMMEND BUYING FROM LAZY BOY. DON'T BUY LAZY BOY == there are so many other quality reliable stores to buy from. norh carolina --the "former furniture capital of the world" 11/21/10 Very disappointed with LA Z BOY-- thought the sofa recliners were good--the model in the store was comfortable--mine is not--the side seats lean inward. Even after replacing seats, the new seat is leaning also. When in reclining position, one foot looks at least two inches shorter than the other and my back tells me that I am "sliding" and leaning toward the middle of the sofa. Have to stick a small blanket into the "hole" to stay upright--real nice for a brand new sofa that cost about $1500. My back and neck hurt with the strain of "fighting" this sofa. And won't it be so appealing to ask a guest to just stick a blanket under your leg, honey, if you want to sit comfortably on my new La Z Boy sofa. But isn't the fabric pretty? And careful getting up,the mechanism underneath might cut your leg. (My leg scraped against the mechanism, causing a two inch cut--had to wrap all mechanisms with black electrical tape to prevent "future accidents". I am ready to donote this new sofa to Goodwill. terry m. king 11/15/10 i purchased a recliner at the irondale, al. store and they would not honer the warrenty. i could have fought it and won, however my wife convinced me that the effort was not worth it. now it sets upstairs collecting dust. buyer beware do not buy anything from la-z-boy Debbie 11/15/10 I wish I had found these reviews before we bought a recliner for $1300 in June from the Altamonte Springs, Fl location. But since we had owned 2 lazy boys before I thought the quality would be the same. Boy was I wrong. Poor, poor,poor. No support in the chair, had the seat replaced and the back re-stuffed. Same problem. The repair tech said it was because they use memory foam and it will not hold up. He also told us the overall quality is less than the older recliners. No real wood only pressed wood. Good luck dealing with customer service, they won't return calls or if you are lucky enough to get someone, you get the run around. Even the store manager gives you the run around, won't even keep her word. It took them 2 months to get the parts to try to fix the chair. It did not work. Now who knows how long it will take. They will no let you return or exchange the chair. I am very upset with the lack of service. It makes me sick to think they brag about being a family owned, made in the USA company. Jacqueline 11/11/10 La-Z boy sucks and so does there Manager scott in mesa arizona do not shp there because when you will have a problem he will not give a shit! Ray 11/7/10 I would like to know if Lazy Boy is made in china , I would say the Quality looks if maybe it was , The Leather tries to eat my skin on my arms legs ,Took a while to find what was causing the problem , Please let me know how to fix the problem , The Recliner it the big one , Everything is ok I throw a sheet over the leather to get by , Thanks Ray Kimberly in Florida 11/2/10 We bought 2 leather rocker recliners about a year ago to the tune of $1800. We have had nothing but problems not only with the furniture but with the company here in Florida. They do not return phone calls when promised. I am fighting with this company to replace these chairs since a month after we got them. I'm not going to win this fight but I am going to continue to let them and you the customer know that La-Z-Boy DOES NOT AND WILL NOT STAND BEHIND THEIR FURNITURE. They do not care if you are happy or not, they already got paid. I WILL NOT recommend this furniture to anyone, in fact, I will bad mouth them to anyone who will listen. For a company whose reputation used to preceed them (in a good way), YOU SUCK! What a shame Gene 10/27/10 bought sofa ,love seat.had to order because none in stock which if they advertise it you should have it .It came in in two different colred leathers,they gave me a hard time about it said that was the way leather is .the store manager at the Pembroke pines,fl is an idiot she has no clue as to how furniture is made and is a poor customer relations manager.never again will I purchase from lazboy Monica 10/27/10 DOES NOT STAND BEHIND THEIR PRODUCT - NO CUSTOMER SERVICE - BUYER BEWARE I had a lazy boy sofa passed down to me from my mother that was over 20 years old that was the most comfortable couch ever and held up so well that people fought over it when I got rid of it......therefore I went to lazy boy to buy new furniture. What a disappointment! I purchased $9000.00 worth of furniture from the Howland/Niles, Ohio store. I gave the measurements of two walls to my salesman/woman so that I could special order a sectional to the right number of pieces since he/she was an interior designer. They told me how many pieces I could buy. I chose the fabric and also an area rug and an ottoman. They said 6-8 weeks for it to come in. Well, I got it 4 months later, and it was too small with the recliner and chase on the opposite ends of where they were supposed to be. They said they would order me an additional piece. 8 months later......I still do not have the additional piece and I have NEVER received one phone call from anyone at lazy boy. I have called them everytime. Therefore, I cannot use the area rug or the ottoman I purchased as they do not fit in the center. Completely useless. The sectional also was never stuffed properly and is extremely uncomfortable and looks like its 20 years worn. They sent my salesman out to look at it 4 months ago and he/she agreed and said they would restuff it. It has yet to be restuffed. Also, when they delivered it, no one ever showed me how to put it together or take it apart. Therefore, I can't move it. I too have contemplated picketing the store. No matter how many times I call I get no results, just excuses like sorry our computers are down, or I'll get back to you tomorrow. TOMORROW NEVER COMES! I have never experienced such poor customer service in my life. It should not matter how much $$$$ you are spending, there is no customer service at this company whatsoever! BUYER BEWARE! Jon and Donna 10/26/10 BELOW ONE STAR - EPTREMELY POOR! We bought a VERY EXPENSIVE La Z Boy sofa. It has broken down twice. Once in July 2010. The repairman sent did not bring tools. Now since the beginning of October -both legs are stuck in the up position for the entire month. La Z Boy Customer Service passses us off to Guardsman, Guardsman passes us off to La Z Boy. Management lies at the store. $1500. wasted on furniture that won't work. We can't get in, we can't get out. We have been strung along for so long that we picketed our local La Z Boy store where we bought it, where the management lied to us, and he called the police on us. Can you believe, after the way they treated us and dismissed us, they called the police us, a couple of Grandparents with signs stuck on their car. YOU CANNOT RELAX WHEN YOU SPENT TOO MUCH MONEY ON FURNITURE THAT DOESN'T WORK AND DISCOVER THAT YOU HAVE DONE BUSINESS WITH A COMPANY THAT DOESN'T GIVE A RATS A * * ABOUT YOU BEING SATISFIED, OR WHETHER WHAT YOU BOUGHT FROM THEM EVEN OPERATES! THEY PROMISE YOU THE MOON IF YOU BUY THEIR PRODUCT. THEY ADMIT THAT IT COST MORE, BUT TELL YOU THAT NOBODY _ AND THEY REPEAT NOBODY BACKS THEIR PRODUCT LIKE THEY DO. BULLLLLLLLLL!!!!! The way they treat their dis-satisfied customers, well, it would turn even a saint into a raging sinner! Linda 10/26/10 **BUYER BEWARE** I purchased a sofa sleeper in October 2009 from what I thought was a La-Z-Boy store in Mishawaka, Indiana. In January 2010, I was on the phone to service to report a horrible squeaking noise on the sofa (which, by the way, was placed in a guest room and hardly used). The pull out mechanism has been replaced. It is now October 2010 and I am fighting with the store because service has been out four times for the same problem. Service says each store has their own discretion to honor a replacement. The store says it's a service problem and until corporate deems the unit defective, they'll gladly keep coming out to service the sofa. The store's lame response to the problem is that humidity and temperature may be causing the problem. During one service visit, the guy "fixed" it by taking two screws out of existing holes, drilling new holes, and placing the screws in the new holes. Interestingly, I received a letter from the store's attorney stating they're not even a La-Z-Boy store. The business (even though they advertise with as La-Z-Boy Furniture Galleries) is really Relaxation, Inc which transacts business as La-Z-Boy. Needless to say I've filed a BBB complaint and have contacted the Attorney General's office for consumer protection rights. I'm still fighting with the store for my money back for a defective piece of furniture. La-Z-boy's customer service is horrible and they DO NOT stand behind anything they sell. I would never recommend this brand of furniture or any La-Z-Boy store to anyone. BUYER BEWARE~! Boob 10/25/10 Unhappy with their service and part needed. I feel overcharged. They look like part of a corporation but they are , apparently , individual stores using the name of laz-boy, and perhaps, also a corporation. This was in Ft. Myers, Fl. on 41. I am happy to have this sight for expression of customer experiences. Also their chairs are not truly designed for elderly people with back issues. However, my complainthereis the way I was handled when I needed a part. Poor service, poor pricing. Not more for me to say. Daphne Surdin 10/25/10 I am very disappointed in the quality of the La-Z-Boy furniture I purchased! The quality of the furniture is no better then any furniture out there. When I purchased it I was under the impression that it had a lifetime warranty and that you stood by your product. I could of bought cheaper furniture that would of lasted longer. And now you don't want to stand behind your product. I will never buy another La-Z-Boy product in my lifetime. I would not recommend La-Z-Boy to any of my friends! Jean 10/22/10 I know what all of you are going through. We bought a $1200 leather recliner and less than month ago and the leather on the chair back has pouched out and looks terrible. Customer Service won't even return my calls. I really don't understand it because there have no harsh words exchanged as of yet. We plan to take them to court if the corporate office won't do anything. Here's a number you might try (1 866 480 6136). Is was listed in the Code of Business Conduct for La-z-Boy. All I can say is good luck because I think we may have to eat these losses. We are elderly and I'm sure they feel we will eventually go away if they ignore us. We are going to try to see if a local tv station might be interested in the way they treat their elderly customers. I think they are horrible!!! Wendy Starr 10/20/10 I have ordered a leather sofa from your Plano, Tx office at the Central Expressway store. It is ready to be delivered. The problem is I am told it can only be delivered to my home on Weds. We can not take off work for a Wed. Delivery. We are told in so many words that there is nothing that can be done. So I am sorry to say you can keep your sofa. I will go to another furniture store. And it will not be a Lazy Boy. I QUESS YOU DO NOT WANT TO MAKE ANY MONEY. I WILL BE SHARING THIS EXPERIENCE WITH OTHERS. THERE IS NO CUSTOMER SERVICE. THAT WE DO NOT MATTER. I SUGGEST THAT THIS STORE AND OTHERS WHO TREAT US THIS WAY SHOULD BE SHUT DOWN. IF THE DELIVERY COMPANY YOU ALL USE CAN NOT ACCOMIDATE YOUR CUSTOMERS YOU NEED TO CHANGE IT. WE ASKED FOR A FRIDAY AFTERNOON DELVERY OR SATURDAY. IT WAS IGNORED. AGAIN KEEP YOUR COUCH AND I WILL KEEP MY 2,300 DOLLARS. John / California 10/8/10 I can't believe how so many of us are unhappy and La-Z-Boy feels they are so big that they don't need to back their merchandize. They have lost control and don't care. I will never again purchase an item from a company who refuses to acknowledge so many problems. I just purchased two recliners and yes they are junk. I gave away hard earned money for nothing. I have also mentioned this to others about the lack of help I have received. Carl NYC Says - LAZY BOY is CHEAP JUNK 10/5/10 Bought a couch with 2 recliners that immediately fell apart right after delivery. The couch has slowly disintegrated. Both armrests have now fallen off the couch. When I looked to see what happened the nails were actually bent and not put in correctly! Talk about CHEAP STUFF! Lazy Boy should replace this couch immediately to at least save some face. LAZY-BOY says " Sorry... your stuck with it now". This company use to be good but now it is all JUNK. I WILL NEVER PURCHASE FROM LAZY BOY EVER AGAIN. We have alot of parties and we always point out to all our guests how cheaply made this couch is. LOTS OF SALES LOST! I should post this horror show of a product on youtube. Anybody want photos? synth80@yahoo.com No help from Amy in GA and no help from Cindy in MI. LAZY BOY = JUNK JUNK JUNK SPEND WISELY. Diane P. Severson 9/22/10 My problem with Lazy Boy was in Madison, Wisconsin. I am sure nothing can or will be done now, but I will speak anyway. Although, if you were decent people, I should get my money back and you can pick up this furniture. Last year, three days before Thanksgiving, they delivered my sofa and loveseat. Immediately, I saw that the skirts were puckered or wrinkled. I was not sure, so I decided to wait and see if they fell out. They did not. I called the store and they sent out someone from out of the city. A very unlikable character. When he did absolutely nothing and said there was nothing wrong he left and said to have a good day. I called the owner again and asked her to come out, she refused. She sent another man, who tried to steam the puckering out. They would not come out, because the whole thing was sewn so badly. Even after he tried to steam them, he had the nerve to say that is how they are suppose to be. I had friends come in and say how terrible it looks. This was before I had a chance to say anything. I called and asked the owner to come out again, well she refused again. I decided to do a dispute with my credit card. Well, the dispute consisted of my report and theirs. There really wasn't a dispute at all. They sided with Lazy Boy without my realizing it until I had to call them. My point was that I wanted a reduction on my price because of having to redo the skirts on both pieces, which would have come to approximately $350.00, according to an upholsterer I had come over. Nothing has ever happened. I also never got a call from the owner. She was one of the most arrogant people I have ever met. She and their team are dishonest and have a who cares attitude. I have told many people not to shop there, and of course, I never will again. I can see why many of them are closing. I hope the one here closes. It would be their own doing. Thank you. Cheryl and Nasser 9/22/10 The experience was petty bad, the delivery people has no idea what they where doing, the first set damaged and the second well, they dropped in living room tramped on flowers, broke railing in living area. I called the store several times with no return calls, after the sale you get no help. We will never purchase from them again. Store management has no clue as to what is good customer service. Joyce Rachel 4/14/10 I am sending a letter to your office with all of my complaints re: our La-z-boy couch and love seat recliners. We are extremely unhappy with them. We only have had them for a couple of weeks and want to return them and get something else but we are told we cannot do this which I think is terrible. We had a la-z-boy couch and love seat with recliners for eight years and they were great and that is why we bought la-z-boy again. They are so uncomfortable, too soft, backs give no support we get back aches. My neck gets sore from the way the couch pushes my head forward. The handles work too hard and it is supposed to be a tall man couch and love seat with the extension on the foot rest but my husbands feet hang over them. We had a man come out from Advantage this past week end and he said there was nothing that could be done to address our problems. We were told there is a three day return policy which I think is rediculous. We would love to exchange these couches for something else. Please help us to do so. Thank You, Joyce Rachel jeri ross 6/7/10 I purchased a lazboy rocker/recliner and upgraded the fabric for an additional $300. When it came, none of the patterns matched, but more importantly, the fabric on the top piece was sewn on crooked. There is a diamond pattern, and from the top to the bottom of the diamond it slants diagonally 1 inch. When I brought it to the Orland Park, Illinois store, the store manager, Troy, agreed, and sent customer service. I was told later by customer service that the pattern doesn't need to match. ???????? But also, that the pattern didn't look crooked to them. I brought it back to the store manager, who in front of his manager now feels that it isn't crooked. Nothing was changed, how could it not be crooked now? I pointed out that he already had AGREED that the pattern was crooked. Oh well, apparently some magic has occurred, that only I can't see. There is NO SUCH THING as "Customer Service" with this store. BUYER BEWARE! Beverly Tabron 6/9/10 My mother purchased a Lazy Boy recliner from the Raleigh, NC store. the chair came with a fiber that had a feeling of grit or fine sand and was itchy. My mother called the store who directed her to corperate. After a visit from compliance person from Baltimore, who took pictures, and many many phone calls, this $500.oo deal has not be rectified. One customer complaint officer states that the pictures showed a dirty chair. Mind you the chair was unused, micro fiber gives the variances in color. My mother purchased the chair as recommendation from her ortho doctor as she was to have knees surgery. 4 months later, she has not chair, and no resolve. Please correct this for my 82 year old mother. We are very disappointed Mike Marchant 9/9/10 we bought a sectional sofa last year had problems with it called odenton md lazyboy for repairs back in jan 2010.been calling off and on for service but they keep saying we will get back in touch but never do we have had several service calls but they leave saying "we'll get in touch with you this matter will be handeled by the proper channels" never to be heard from again. when we call they tell us "my manager will investigate this and get back with you" again what a joke. we have been talking about putting the furniture in the truck with a huge sign saying what junk you get now from "Lazy Boy" but thought we would try to contact you before taking this action 9/9/10 I can't believe lazboy has turned into a company like I read on these comments/I,too,am disappointed and have discontinued my business with lazboy/I, too, have purchased recliners and couches from lazboy in the past/they must have a new generation of owners, because the past owners knew how to handle claims and take care of their customers/in this day and age/with business folding/people thinking before buying new furniture and the competition of other furniture company/lazboy should get their act together/possibly get an older generation of people to run the business/because it looks like this company is being run by very selfish/uncaring/and self center people/you should take some lessons from a company I deal with in florida called "Rooms to Go"/ they may not have the best furniture/but their customer service is surperb company I ever purchased furniture from/I will be forever purchasing furniture and recommending them in the future/they will do anything to make a customer satisfied/remember the phase "the customer is always right"/to argue or disappoint and not solve a problem of a customer is not the way to stay in business at this point in our financial state/CUSTOMER SERVICE IS NO.1/think of yourself in the same situation/if you only think of money and don't care about the things you are selling to get it/eventually you will be out of business/TRUST ME/hopefully you will adhered to my advice and try putting the customer first rather than the profit/ the profit will CERTAINLY follow if you do the right thing/hope you will turn around the attitude you guys seem to have/it will only hurt you in the end/we are customers not your enemies/but if you make us you enemy/you will suffer the consquences/the riputation will be ruined/it was once a very good one/good luck/hope you listen....... Louis Grandieri 9/9/10 We received a delivery of American Drew - Antigua furniture on Saturday 09-04-10. One of the dresser drwas would not open properly and got stuck. Then when I was able to get it out, I noticed the divider between draws was pressed board and sagging. I have a chip in the bar table between sections and the dresser draw bottoms are not smooth. The face on the bottom nightsand draw is not even. It looks like this stuff was all made in China. Not something I would have expected from La-Z-Boy. Here is the response I received from American Drew (A La-Z-Boy Company) after sending them pictures: -------------------------------------- Thank you for contacting American Drew. It is our policy to work directly with the authorized American Drew dealer that sold the furniture to you. You will need to continue to stay in touch with the dealer that you purchased the furniture from and in turn they will contact our customer service department as they deem necessary. American Drew does have a one year service warranty from the date of shipment to the dealer for any manufacturing and/or packaging issues and will honor that warranty when the claim is filed with the authorized dealer. Please continue to stay in touch with the dealer that you purchased the furniture from. Thank you. American Drew Consumer Relations -------------------------------------- After reading these comments, I would stay away from La-Z-Boy. They do not respect their customers and don't stand behind their products. They have turned into a junk furniture company. I am still waiting on delivery of a couch, 2 recliners and 2 ottomans - all in special fabric. I hope they come correctly. If not, they are all going back before I sign the paperwork as being received. Wish me luck! Deborah Curtin 9/20/10 We purchased two la-z-boy recliners less than six months ago. One of the recliners the padding had slipped on one side and the padding on the back is uneven when you sit on it you go to one side. I called la-z-boy they sent a service person to my home. He told me it was wear and tear on the chair and the way that we sit in it. My husband and I are usually gone on the week’s end he works ten hours a day and during the day no one sits in the recliners, we may sit in them a couple of hours at night .The service person did take the side apart and pull the padding up and put lots of staples in it, but said the back was wear and tear. The reason I went to la-z-boy is because we had purchased a sofa and two chairs fourteen years ago and was very happy. My sofa is still in excellent condition after four children because I take good care of what I have .The only reason we replaced the chairs was because the material had faded. One of my sons is still using the chairs. I guess back then La z boy made a good product and stood behind it. I can't believe that a company that sells recliners would say something like that to a customer after having the chair for such a short time. I had so much faith in La-z- boy but I feel this company has really gone downhill.They don't stand behind them and they let their customers down. I have lost all faith in la-z-boy and will never buy another product from them, or recommend them to anyone. My husband wrote on the comment select that he was really disappointed in la z boy the manager didn’t call or respond to us. I worked in customer service for 32 years and I alwayed got back with my customers on any complaints .In my opinion once la z boy gets your money they could care less about their customers. Doris Gardner 9/10/10 We are two old, retired people who bought a new La-Z-Boy reclining sofa and leather recliner in September of '09. We paid extra for All Stain coating to be put on. After only two years, our chesterfield looks like it came out of a secondhand store, the fabric is so dirty. I really feel that this was never treated but apparently there is no test you can do to ensure that it was -- convenient!!! If this is how La-Z-Boy fabric stands up now, I will never buy another La-Z-Boy. The customer service was unhelpful telling me "it should have been sprayed". I know it should have been but was it. I have a La-Z-Boy recliner that was my Dad's who died in '91, never been cleaned and it looks better than our new one. That's it for me and La-Z-Boy. M. A. Hunt 9/13/10 LA-Z-Boy misrepresents their products to the public: Company policy does not provide for maintaining adequate inventory of parts needed for chairs--especially those needed for medical reasons. For example, electronic lift chairts are purchased by people with medical needs. When the "computer/wand" goes out, it may take weeks or more to get the necessary part to make the chair usable--then the owner has to pay a separate company to install the part (usually $60-$90). I purchased a chair for $2,600 in Dec. 2008. In May 2010, the computer part failed to operate. I called customer service. They did not order the part for a couple of days and then informed me one of the parts was on back order. I contacted their service department in Tennesee and spoke with a a really good tech who figurued out that they actually had the part I needed and had it shipped to my house which did not go overnight but took a few days even though I offered to pay the extra cost. The installing company could not make the appointment until I had received it This added to the delay. Then, the computer part malfunctioned again on Sept. 11,2010. Today, September 13, 2010, I contacted customer service and was advised, all the parts are on back order and that a shipment was due out of CHINA Sept. 14! I asked if my part would be on it and she said, no they would have to order it separately!. How does La-Z-Boy get away with lousy service and maintain the interest of their stockholders! One would think inventory control/ordering would be at the top of their customer service. Hopefully, Jim Cramer or someone will take notice of this situation which affects many physically impaired people. Since I am a member of Angies List I also took my complaint to them as they have become a go-to- brand to get customer reports on services, furnture sales, and other service type needs. Renee Acree 6/11/10 I purchased a sofa on June 30, 2007 (model 067857). My husband and I saved for this and purchased it along with other pieces and paid cash. We upgraded to down filled cushions and Grade D fabric and paid for extra fabric protection. When paying over $2000.00 dollars for a couch I would invest in $90.00 stain protection. Unfortunately the stain was not our issue. The couch will be 3 years old at the end of this month and the back frame has completely broke! We are not hard on furniture, in fact my last couch was a lazy boy that was still like new when I sold it. Im wondering if I have a defective couch? The frame where your back rests is completely busted. I called my local store where I purchased many items over the last few years and was given a service number from the receptionist that claims she has not heard of this happening. I called the service company and they said they can send someone out on July 2nd, I have to pay $99.00 for him to come out to my house, then for repairs...ha ha...lifetime warranty...they NEVER mention when you purchase that you have to pay for the labor, but the parts are free. They cannot tell me how long it will take only that it will be $99.00 an hour to do this labor. Really?! I am appalled at Lazy Boy right now. I spent $2177.97 of my hard earned money to purchase this couch that I cannot even use after just short of 3 years. If this is the service that Lazy Boy offers and stands by, then I will never purchase another piece of furniture from Lazy Boy again. I am highly dissapointed and only get the run around when I try to get answers as to why this broke and why I have to spend an unknown (large) amount of money to fix it. I am unsure as to is the Lazy Boy stores are franchise stores, but I would certainly like my couch fixed and I should not be asked to pay $99.00 an hour to fix a piece of furniture that was "special ordered" and broke in less than 3 years. Quality? I thought Lazy Boy was quality prior to this. Reneeacree@gmail.com Mary Dooley 9/1/10 We purchased a Lazy-boy recliner in May of 2008. It is two years old and my husband is the only one who uses it.I called the store in Pineville, North Carolina and the man said the fabric was not covered. I have a card that came with the chair that says I quote, Liftime premium replacement full replacement Fabric protection .. is not for Denim haitiian cotton naked animal skin. flax or velveteen. Our chair is covered with none of the above. I worked for a longtime in furniture selling including LazyBoys and they were always covered. I think you should look into this matter. I hope to hear from you. Thank you. Alice Williams 8/1/10 Not comfortable, make noise, recliner handle tough to use and doesn't hold, stuffing squeaks, sofa cushions push up and look ugly ... etc... etc... etc... Felicita Ortega 8/16/10 Unfortunately, all I have to say is,I hope La-Z-Boy goes out of business for the incompetent people they have representing their stores. My problem was with the store in Pembroke Pines, Fl. I purchased furniture about 10 years ago and I loved it,customer service was great and so was the furniture. Not anymore!!!!!!. My dilemma was and still is a lousy pillow where I see myself being charge $99.00 for a mistake I did not make. La-Z-Boy, keep the pillow because you lost a customer for life and I will make sure no one that I know purchase anything from you. Claudio Manzi 6/29/10 I puchased $4.396.01 worth of furniture on 5/26/2010. The furniture arrived with damages. Ever since, I have followed all the procedures that the Glenwood Aveune, Raleigh, NC store has recommended to me ( manager MS. Hobbs ). I have contacted Customer Service, Consumer Services and Consumer Affairs; and yet I cannot seem to get a answeer to my problem. When I call, I either get a "He or she is out on vacation or out for day and most recently, "the person was in a accident". When I ask for a name or number of a person in charge or a supervisory, I am told that they are not authorized to do that. I then called the Glenwood store for assistance and I was told by the manager that there was nothing she could do because it was sent to Coporate and should call Customer Service. I called the Custumer Service, Consumer Service and Consumer Affairs and still got no where. I was also told that this store was independently owned. I again, called the Glenwood store and spoke to the manager and explained to her what was happening and if this issue could be resolved locally, and again she said no. I then got fustrated and angry and said that she should just take the furniture back and refund our money. She then responded that "she is not going to do that" and she reiterated that it is Corparate's problem. I then told her that if I do not recive some information regarding this issue by July 1, 2010 that I would get a permit from the Raleigh Police Department to protest their practices. More calls were made to the varies service departments with more promises and no reults. Today my wife called the store manager and pleadied for assistance and again, her was response was that "it was not her problem " and that it was between us and Corporate". She then told my wife that she did not understand what our problem was because as far as she was concerned, the furniture "only had cosmetic problems ". " We have financed the furniture and we have not made a payment yet and that she did not have any maintence or repair people available to rectify ANYTHING in the state of North Carolina and it was Maryland 's problem ". Even though we disagree that "it is only a cosmetic problem ". What if it was , are we expected to pay for new furniture at full price and recieve anything but pristine furniture ? Also for your infomation we have not recieved a statement yet and we informed her that we always fulfill our contractual obligations and that we would expect L Z Boy to do the same. There was no response. She than accused me of harrasing her and even threatening her (I admit I was angry with her and the process, however; I never threathened anyone personaly or physically or in any other way unless she considered my invoking my costitutional right to voice my displeasure and right to protest an injustice , she told my wife she knows her rights and she would do something if we were anywhere near the property.). Unfortunately at this point my wife got angry and used an inapproriate cuss word (f) and we do apology for this. This is a very short synopsis of what has actually occured and if you want, I can give you a detailed description of dates, people we spoke to and outcomes or lack there of. Ultimately, this is a very said situation for us for many reasons; we have bought funiture from L Z Boy for 35 years now and have always loved the product and the services we have recieved in the past. But now what can i say? Is it really possible that a corporation like yours is really going to allow this to end this way! Please contact me at Buffyma@yahoo.com Mary Tradel 7/13/10 Sirs..I have owned several Lazy Boy chairs in the past( LOVED Them.).But last Febuary I purchased a new one and today will be it's third (3) service call on it?? I don't understand why...I had the others for years and never once had a service call on them...Did I get a lemon?? or are the chairs just not made as well? Its the Memphis recling chair...Have you had other problems with this model? Parts keep falling out of the chair?? Thank Tou For Your Time....Please advise...Mary Tradel maryt121@aol.com Betty L. Lawson 7/22/10 On Jan.21, 2019, we purchased a leather lazy boy recliner from Lazy Boy Furniture at 700 Hanes Mall boulevard in Winston Salem,NC;the back would not lock down, and we noticed there were spots on the back of the arm where the color was off, we called the furniture store in Winston Salem and they gave me a number to call customer service;they sent a service man out to take a look, he stapled the fabric down that was preventing the back from locking down, also took pictures of the spots where the color was off, we never heard any thing from Customer Service, concering the discolored spots. On March 29th 2010, I notice the color was coming off the back,I called Customer Service, they sent out a service man, on May 7th, his assement was that the back needed to be replaced, he ordered it and said it would take around 6-8 weeks, we waited and never heard any thing. On 7-9-10,I called Customer Service, they promised to call back, on 7-16-10, I called on one returned my call, on 7-22-10, I called and was told they couldn't match the color, in the mean time we noticed that when you set down in the chair the bottom would throw you to the right; this is not the quality I've always enjoyed from Lazy Boy, we purchased our first Lazy Boy recliners in 1970, those chairs are still serviceable. Our desire is to get a satisfactory result from this complaint. I appreciate you immediate action, and resolution. Sincerely, Bety Lawson Roean Shanks 7/23/10 May 7, 2010 after saving for a new love seat Sales order #0507021BJKN Customer code SHAR19 within the past 3 years my husband has had heart surgery, back surgery and recently hip replacement. I wanted him to have a comfortable recliner and he loves rocking chairs so we thought this would be perfect, a thousand dollars more than we could afford but we did it. Now he cannot even sit in it. The handle is so hard to pull loud when you pull it down. Anyway we used to love Lazy boy, bought a recliner a couple of years ago for our son who was also recovering from health issues, he loves it. Our first one was in the 70's which we had until a couple of years ago, no problems, I have recommended Lazy Boy all my life but no more. Our sales slip says no returns, I never heard of such a thing, said it was a sale item, for 2,000 I even bought the extended warranty. I would still like to try another Lazy Boy recliner love seat they can't all be this totally uncomfortable. Even the material is scratchy. Never in my 72 years have I ever been so disappointed in a purchase. Thank you for your time. Roean Shanks Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7   Page 8     Write A Review For La-Z-Boy Corporate Headquarters Note: This is not to be used to contact La-Z-Boy Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about La-Z-Boy. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

Other Headquarters  Farm Fresh Corporate Office  National Basketball Association, Inc. Corporate Office  Fred Meyer Stores Corporate Office  MC Sports Corporate Office  Experian Corporate Office  FedEx-Kinkos Corporate Office  First Data Corporation Corporate Office  Abercrombie & Fitch Corporate Office  Miller's Ale House Corporate Office  Polaroid Corporation Corporate Office  Moe's Southwest Grill Corporate Office  Dots Corporate Office  International Dairy Queen, Inc Corporate Office  Cold Stone Creamery Corporate Office  Mcdonalds Corporate Office  US Airways Corporate Office  Citibank Corporate Office  Dollar General Corporate Office  The Gap Corporate Office  United Healthcare Corporate Office  Cargill, Incorporated Corporate Office  Pep Boys-Manny Moe & Jack Corporate Office  Shell Oil Company Corporate Office  Taco Bell Corp Corporate Office  J Crew Corporate Office  more

Copyright © 2009-2011 eCorporateOffices - Privacy Policy - Contact Us - Location
All reviews on this website are user-generated and we take no responsibility of any kind for the content which is posted. We do not know the accuracy of the reviews.