3344 Morse Crossing Columbus, OH 43219
(614)463-5200
Reviews For Lane Bryant Corporate Office
Arden  | 2/4/12 |
| PLEASE start carrying real career clothes again! A nice fitted (with a little stretch) 3/4 sleeve sweater in jewel tones. Not the lime, weird purple and royal blue combos-they look cheap. I used to LOVE LB's clothes, but it all is too trendy and cut to look sloppy on real plus size women. I don't want to wear a big, sloppy sweater and a lace camisole to work. I don't know who decides what types of clothes you put in your stores, but it's no longer working for me and I will no longer be a customer. Plus size women can wear nice-looking, cute looks that aren't sloppy. Think the limited but BIGGER. | |
Chelsea  | 2/6/12 |
| I opened a credit card and purchased around $650 worth of merchandise in November at the Valley Fair Shopping Center in San Jose. One of the $12 pair of pajama bottoms that I gave as a gift still had the theft detector on it. I threw the receipts away because I didn't notice the detector until the repentant told me after Christmas. I returned to the Valley Fair store in January to get it removed. I was chastised 4 times for not having a receipt, gift receipt, they shouldn't do it. I told the clerk it wasn't my fault and followed her to the counter. While I was at the counter, I said nothing. When she was finished, she walked to the other end of the counter, looked down at the register and said in front of 5 customers waiting in line that "She said she would do it but if I wanted to fight about it she would." This was embarrassing and uncalled for. I deserve an apology. I understand theft issues but they could have taken my name and information and also ran my card to pull up my purchases. That would have been acceptable to me. | |
Julie Sandee  | 2/1/12 |
| I have always been impressed by the West Palm Cityplace Store. Now there are rumors they are closing it to put something else there??? Why??? Their staff is so fantastic. I hope they can move them to another store. The manager who's always so friendly and professional is a wonderful person. Please let me know you are just moving down the street! | |
| Toni | 12/2/11 |
| I tried to exchange a Cacique bra at the Silverdale, WA location and was told that if I do not have a receipt OR the tags for the item then I was not able to even exchange the merchandise. This is outrageous, since it is a BRANDED item that would not be sold elswhere!!! It also does not state on the sales receipt, under the return policy, that you have to have either the reciept or the tags. It states returns without a receipt will be given an exchange or merchandise credit for the lowest sales price of the item. Then when I try to contact corporate, all I can do is leave my phone number to be called back?? I am going to tell everyone I can about the LACK of customer service this company has!!! | |
| Melanie Joyce | 11/29/11 |
| I have tried to contact Lane Bryant about a insurance/fee that is on my account that I want cancelled. Supposedly it would help if you were out of work,death of spouse, financial whatever...I have called at least 3 different days for an hour each day and get transferred every single time because nobody knows what I'm talking about. So each month my account keeps racking up around $12.00 a month and I can't get it cancelled. If anyone knows the person or number that can get the help I need please let me know or my next step will be to contact a lawyer and I bet I would not be alone in pursuing this case. | |
| K. Roberson | 11/23/11 |
| I went to the Sprinfield Mall store on Monday 11/21/2011 because the store on 69th street did not have the dress my daughter wanted in her size. The 69th street store is a great store, hence that is the reason they run out of various sizes. While at the Springfield Mall store I purchased 2 bras, buy on get one at 50% off and I had a coupon. Unfortunately they were the wrong size and I went back on Tuesday to exchange them for size. I picked two bras that cost six dollars more than the original bras I purchased. The clerk charged me an extra $12.00 because she didn't take the time to figure out that with my coupon and the 50% off I should have only paid $9.00 and when I went back to get my money she could not comprehend her error. If I saved $31.00 on two bras that cost $32.00 a piece, how would I save the same $31.00 on two bras that cost $38.00 a piece? Then the clerk attempted to be condesending and not take the blame that she is basically stealing from consumers. CHECK YOUR RECEIPTS WHEN MAKING A PURCHASE AT THE SPRINGFIELD MALL STORE!!! | |
| LB. Justice | 11/4/11 |
| I went to the LB facebook Page to give my opinion about the (half naked) poster/picture/ commercial in the stores and catalog...it would be so easy if we could just give our opinion and leave!...but in this page you find this group of women attacking, insulting and harassing on behalf of the company, the worst thing is that the MODERATOR allows it!... as it shows in the following post: http://www.facebook.com/LaneBryant/posts/10150416426272018 (other post and pics of THREATS are posted in my facebook page here: https://www.facebook.com/lbjustice, you are welcome to come and see for yourselves). My opinion was this: It is a problem when marketing sexualized woman 'to make a point' it becomes very normal in society...Do they always have to show women as sexual objects to sell anything? http://webcache.googleusercontent.com/search?q=cache%3AUTA0tmCVCJoJ%3Awww.facebook.com%2FLaneBryant%3Fsk%3Dreviews+lane+bryant+reviews&cd=3&hl=en&ct=clnk&gl=us&client=safari | |
| Kay | 11/5/11 |
| I was disappointed with my shopping experience with Lane Bryant located on Bear Valley, CA. last evening on 11/4/11. I thought the Manager was rude and dismissive with any questions I had. The clothes I had picked out...and I thought were in the dressing room became lost when I had started talking to another sales person.(They were place back on the Closthes Rack) Thank you to the Sales lady that did help me. The Manager and her other friend just kept talking about how many days the Manager had been working. When I went to check out the counter was cluttered, the sales person ask her manager if she could use the register, the manager said no. She ask if she could use the other register and after a pause finally said yes. There was no need for this passive Aggressive Behavior. Oh by the way, My Husband said I better not leave the magazine in the bathroom. "Good Porn Material" his statement, not mine! | |
| LaneBryant is fantastic! | 10/31/11 |
| My local store always provides excellent customer service! They go out of their way to make customers happy. I have enjoyed shopping online as well, and when I had to call customer service regarding an issue, they were very accommodating. There's a wonderful community on the Facebook page. I enjoy interacting with other women regarding latest fashions and sale tips. The Lane Bryant moderator always does a wonderful job of remaining objective despite having to field some very negative comments. 5-star fashion and service. Thank you, Lane Bryant! | |
| Debbie | 10/29/11 |
| My issue is the clothes are more expensive. The career selection is almost non-existent. They stores seem to be not so plus sized. What happened lane bryant? Your loosing your customer base. | |
| Amy Cook | 10/28/11 |
| a few weeks ago I was in the Springfield Mall Lane Bryant store. I had my newborn daughter and my senior citizen grandfather with me and did not have time to try any clothes on. I used my Lane Bryant CC and purchased over $200 in clothing articles, I then used a coupon that got me $75 off. Unfortunately when I got home and tried the clothes on, they did not fit. I returned to the store 2 days later to exchange the items, however, they did not have what I originally purchased in my size. I decided to get different clothing items, and I did try them on this time. The new total was more than the original total, however I was told that they could not take the $75 off this time because I did not have the coupon in my hand. You could plainly see on my original reciept that a coupon was used, and the employee even remembered me. There was also a stack of these coupons at the register; yet, they still would not honor it. Needless to say, I ended up walking out without any clothes, $75 is a lot of money to save. I also have tried to call the corporate office on several occasions but got a machine that noted if I left a message, it would be returned within 24-48 hours; not one of my calls were returned. I love the Lane Bryant store, and I am a loyal customer and credit card holder. I think it is a disgrace that the original coupon would not be honored and I am disgusted with how rude and inconsiderate the employees were to me. At this point, I do not know if I will ever shop in a Lane Bryant store, or a Fashion Bug (I am also a cc holder there as well) again. | |
| | 10/21/11 |
| " I went to this Page https://www.facebook.com/LaneBryant?id=70070202017&sk=reviews to give my opinion about the (half naked) poster / picture from the stores and catalog September 2011...it would be so easy if we could just give our opinion and leave!...but there you find this group of women attacking, insulting and harassing on behalf of the company, the worst thing is that their MODERATOR allows it!... as it shows in the following post: https://www.facebook.com/LaneBryant/posts/10150416426272018 (other post and pics of THREATS are posted in my facebook page here: https://www.facebook.com/lbjustice, you are welcome to come and see for yourselves). My opinion: It is a problem when marketing sexualized woman 'to make a point' it becomes very normal in society...Do they always have to show women as sexual objects to sell anything? The sad thing is that Women (?) are defending the roots of Violence againts themselves! A good friend wrote the following: "It is degrading when I see half naked women and men promoting something you wear ( like 'abercrombie' / 'axe' deodorant) ...or something you eat (like carls Jr)….or even an amazing message about the beauty of woman (the mermaid and the whale). Campaign's like PETA 'I’d rather go naked than wear fur' ...Cancer Awareness (Bracelets, T-shirts and stickers asking everyone to “Save the Tatas,” “Save Second Base,” and “Save the Boobies.” to name a few) this campaigns don’t make you think about the horrors of cancer or animal cruelty...they only sexualize women under the guise of raising money for a good cause." TAKE ACTION: Choosing Crass Over Class – Your Action Needed! http://www.americandecency.org/archives/choosing-crass-over-class-–-your-action-needed/ | |
| customer | 10/12/11 |
| Does your company review your own Facebook page?...and the reviews of your facebook page, the way some of your customers are attacked and your moderator doesn't do anything about it! ??? NOT good for your company, you are loosing many customers! | |
| Manda | 10/16/11 |
| I am amazed at all the horrible experiences with Lane Bryant. I guess I have been very lucky. My interactions in the store, online, and on the phone have always been very positive. There isn't a store within a 50-mile radius to where I live in Wisconsin. When I was in Duluth, MN, over the weekend, I shopped at the Miller Hill Mall location. I was greeted promptly and politely. I was greeted again by another associate a few moments later. I was carrying my jacket, which is a similar style to one that LB sells. I was asked if I wanted it to be held behind the counter to be paid for later, and when I explained I had purchased it elsewhere, I was apologized to profusely for the mistake. Most of my shopping is done online, and an associate asked me if what I was wearing came from LB. When I explained that it was last season's shirt bought online, she complimented me on how nice I looked. It was a wonderful, uplifting experience. I have also visited the location in Woodbury, MN, and had excellent service there. That is the store I go to if I need to return something I've ordered online, and the associates there are wonderful and helpful. | |
| kasandra | 10/9/11 |
| I went to laymen bryant on October 8 at 745 pm to purchase a strapless bra and was never greeted the African American couple next to me were greeted several times infact almost 4 times she kept asking them if they needed help with something I think it was bc she thought they were going to take something bc her attitude and demenor toward them was disrespectful I tried to get her attention but she ignored me I had to go find het bc the other lady was at the register when I finally found her I said maam and her response was "what" I said I need help again her response was "what" I told her what I was looking for in a bra an she said maam this is all er have I said well why are their dents in bras she said that's the way they come was not helpful and bry rude I didn't even get to finish what I was saying and she left to back I waited to see if Annie manager would come out she never did the other lady behind the register was very sweet and told me she would help me but I was so upset I asked for managers name an left to Victoria secret where I did purchase 4 bras I will never go here again and hopefully u will be weary to go as well san Antonio tx ingram mall | |
| Cheryl F. | 10/4/11 |
| My husband and I were in Baybrook Mall in Friendswood Texas. I was very surprised to see a large advertisement poster placed in the store window deplicting a group of young women partially nude from the waist up. This is totally inappropriate in a public mall where young children, teens, and families visit. Please reconsider your advertising campaign that nudity is OK. It does not prompt consumers to visit your establishment. It leaves a negative impression. | |
| Hannah | 10/1/11 |
| I was in my local mall today in Hickory,NC and noticed an ad in front of the Lane Bryant store, which also happens to be in front of the area where the child ads are. It was women in blue jeans, with no tops, standing with the arms over bare chest. I have never been so outraged while standing at the mall to have my child, who is a 4 year old boy, exposed to such filth!! I cannot believe our local mall has allowed this or that Lane Bryant would put such a brazen poster in the mall where children are. It's one thing to post it inside the store, but it is right on the main drag for everyone, including children to see. Shame on you Lane Bryant!! | |
| Prospective Employee | 10/1/11 |
| I was looking for work. Applied at the store in Phoenix, Az at the AMC center on the 101 and 27th Ave. When I turned in the application the manager was nice and seemed to be interested in hiring me. I called twice before there was an interview set up. I wore a nice pair of slacks, and blouse with low heels, no jewlery, or makeup. The manager told me I looked like I needed to be in an office not a chothing store. I had dressed the way I was taught for an interview. She told me I looked afull. That I needed jewlery and more style and to do something with my hair. The manager told me to come back in three days for another interview. Because she said that if I fixed my hair and everything else,she would give me a second interview; I bought new clothes, had my eye brows done, nails done and redied my hair. When I got to the interview the manager was not there andb I was told that she was not at work that day. I was also told that there were several other women with interviews today and that she did not come in for any of them. I feel her attitude was unprofessional and unwarented. My outlook is that if you do not wish to hire the person dont tell them to go change a bunch of stuff and to come back for another interview, simply tell them you are not interested and not play mind games or waste money they do not have. To me this is bad buisness. | |
| Anywhere but there | 9/24/11 |
| I walked into the Lane Bryant store in the Lodi Outlet Mall in Burbank Ohio tonight and have never felt more unwelcome or embarrased walking into a store. My fiance and I got no further then the checkout when the older lady in that store stopped us and wanted to know who we were shopping for, I told her myself. She then told me that I would find no clothes in that store in my size and basically made us feel like we should turn around and leave. She said the clothes were for plus size women and wanted to know what size that I wore. I have never been stopped by someone when I walked into a store and had them wanting to know what size I wore, because apparently I was in the wrong store and couldn't possibly find anything in that store to buy. Even though there was very pretty purses, shoes and jewelry I could have looked at and bought. I wouldn't recommend that store to anyone for any reason. Nothing but rude people in that store. | |
| Cuno Wiederhold | 8/24/11 |
| To Whom it may concern, You offer todays woman many great choices in plus sizes and styles at a fair price. Women across america rave over your products. We in California (a high populous state) feel the need for perhaps a few more stores in the Ventura and Santa Barbara areas. We recognize that with the current economy and legislative issues here, that you may feel apprehensive about opening another store or two, but that's exactly the reason why you must do so. The demographics indicate that these areas have a larger female population that would be likely to purchase your products. The real estate prices have never been lower. Corporate america is waiting for the last best two quarters of profit before they will make a move, but it is the wise and prudent that will benefit most from the previous downturn. I will be happy to obtain for you with the latest demographic information for these areas for your company to review. I have a personal friend that works for your company in management that I wish to help out and feel that she is very well qualified and capable of heading up your future stores in Ventura and Santa Barbara. I will disclose her name to you when the time is right and if you decide to place her in a managerial capacity in one of those future stores. Meanwhile, I will help you if you like with site selection, demographics, real estate, etc. Companies benefit when they accommodate their existing employees and help them with promotional opportunities. Please let me know if I can help Sincelery, Cuno Wiederhold 11118 Coachlight Ct. Bakersfield, CA 93312 email: treygo@att.net | |
| Kim Hurtado | 8/31/11 |
| I was at the Arcadia, Calif. store yesterday looking at jeans,when a young salesgirl approched me and said you look like a size 18 or 20,I said no I was a 16.First of all, a salesperson should never assume a womans size,especially a plus size gal.Then she said something about me sweating,about how I was "working out".I was thinking about purchesing some undies,when she rush over to ask if she could help,I said no thank you.First of all,I can pick out my own underwear.So needless to say I put them back and walked out without a thing.Lane Bryant needs to educated their salespeople about correct customer service.I used to like Lane Bryant,but I will not be shopping there again. | |
| moira | 9/1/11 |
| How on earth can you think what you put on the front of the magazine this month was ok?? I was very shocked at what I saw and Lane Bryant just lost my business. I don't need to support a store that puts that garbage on their magazines. I could think of many more ways to showcase your jeans than having topless women hugging eachother! | |
| JanieN | 9/2/11 |
| I was outraged to receive the Lane Bryant catalogue in the mail today. On the cover were topless women holding their breasts. Why??? I refuse to accept this form of "soft porn" into my home. I am so disappointed in Lane Bryant. Plus-sized women are beautiful, but they don't have to take their tops off to prove it. I will be requesting removal from LB's mailing list, and canceling my LB credit card. | |
| Brenda Moore | 9/3/11 |
| I have shopped with Lane Bryant for MANY years, love their merchandise and have always been treated respectfully and with great assistance always. I recieved your Sept. 6-Oct. 2 catalogue and was not impressed with the nudity at all. WHY does a respectful company like Lane Bryant have to stoop to this level in advertising? All you have accomplished with me is to loose me as a customer. I don't want my grandchildren seeing this laying around my house so I trashed it. It's time to take a stand for what I believe in moral conduct and you have not met my standard at all!!! I will not shop at Lane Bryant anylonger. | |
| betty | 9/14/11 |
| when i recieved my lane bryant sales catalog on 9/13/11 with five nude waist up females all snuggeled together like lesbiens on the front cover I was as a christian very offended. this is not the type of advertising i want in my home and i hope a lot more of you women and men will protest this and decide not to shop at lane bryant as well as fashion bug it is all the same corporation.i would not want my children to find that in the mail box. Lane bryant and fashion bug should be picketed. I suggest it be done on saturday 9/17 at !:00p.m at all locations ladies and gentlemen with families please join together and picket and let them know this is not the way to sell clothing. this looks like selling sex. | |
| sue | 9/14/11 |
| lets all picket the stores this saturday sept 17 at 1 pm let them know we dont want that kind of sex rated catalog. it is not appropraiate for the home or office. they have to answer to God for what they are doing they are using sex to sell clothes. I will cut my fashion bug AND LANE BRYANT CARDS UP AND SEND THEM BACK. I WILL NEVER SHOP THERE AGAIN UNTIL THEY PRINT APOLOGY AND PROMISE TO USE RESPECT WHEN SELLING CLOTHES. | |
| L J Wielenga | 9/9/11 |
| I was shocked, annoyed, and disgusted when I received the September 2011 L.B. catalog in the mail introducing the Tighter Tummy Technology. 5 women SEXILY preening and showing off jean pants and naked bodies from the waist up. Has the LB advertising management gone the way of pornography just to attract readers to sell pants??? I hid the catalog immediately not wanting my grandsons to see it. Altho I'm sure they have seen more and worse, but it is embarrassing. My husband doesn't need to be "glancing" at half naked women either. I really thought LB had better sense when it came to morals, but I guess not. $$$$ means more than a decent catalog cover. I am not in the minority, there are plenty of moral adults who will be upset with this picture, they just may not have the guts to write you and complain. | |
| ellie | 7/18/11 |
| I will never shop @ Lane Bryant in smithfield commons ri again. I am waiting for the Better Business Bureau to open to file a complaint. I bought an outfit there on friday afternoon to wear to a very important occaision on saturday night. I tried it on at home for my husband and daughter and both shook their heads and said no no no. I returned to the store saturday morning in a panic, ( I now had 4 hours to find something) but they wouldn't return my cash without my license. I didn't bring it with me I rushed out that morning with 30 dollars in my pocket intending to get my refund and head to another store. The woman admitted that she remembered me but said she couldn't even give me a store credit without my license, and then she started questioning, "did you drive here? without a license? what if you had been stopped?" As if I was lying! I don't understand what my license would have proved, I paid cash, had my receit, tags still on clothes, and was there the next morning. I left there had to drive a half hour home get my wallet and half hour back to another store to shop for a dress. I will never shop there again and I will tell anyone who will listen how unhappy I was with Lane Bryant. I don't believe it's legal to insist on a license for a cash refund. | |
| ellie | 7/18/11 |
| I posted earlier about being forced to show my license in order to get my cash refunded after making a purchase at Lane Bryant @ Smithfield Commons in RI. After talking to the Better Business Bureau and the Attorney Generals office and the State Law Library I've found that there is no law on the books that says you cannot insist on a license in order to refund cash. My next step is to call my state rep and file a formal complaint in the hopes that he will introduce legislation that would make it illegal, and the American Civil Liberties Union because it discriminates. Anyone who does not have a license will be unable to return their purchases for a refund simply because they don't drive. It also bothers me that if I shop in your store you are intitled to information about me that I don't want you to have and if that's your policy it should be posted somewhere near the register where I could have read it. As far as the excuse that it protects you from fraud I don't understand how my license would prove anything that your scanning the receit and tags on the clothes would prove to you about my return. Or that the same girl who waited on me and remembered my face couldn't tell you. It's just a way for you to get more information about me to sell to other vendors or mailing list. The bottom line is you have my cash, I have these clothes that I don't want and you won't refund my money or even a store credit unless I get a license that you can then enter into your computor. | |
| Lana Pier | 6/22/11 |
| I recommended to my neighbor Lane Bryant as the store to purchase clothing for her upcoming international vacation. The store closest to us is in the Legends Shopping area in Kansas City, KS. On the date we chose to go, we discovered AFTER we parked & went to the location, it was closed. The store was moving to another location at this Legends location. Fine. The sign on the door stated it would be open at the new location the next Monday, June 20th. June 20th...we AGAIN park, went to the new location. It was 10:40 am, past the "normal" opening time for this location. Doors were locked. We could see inside a woman up on a ladder adjusting a shelve. There was no sign on the door indicating the store was closed or such. My neighbor knocked on the glass door. The woman in the store turned her back and appeared to be talking to someone in the back. As we stood there, two-(2) other women came to the store. We informed them it was locked. They too were upset due to the fact this was their 2nd time to this new location. Plus...they lived 2 hrs away. Way To Go Lane Bryant!!! The staff never did acknowledge potential customers at the front door. What I would like to know is this...WHY would you close the original location PRIOR to the other location being ready? WHY would you NOT have an outgoing message on the phone (that was never answered)And WHY would staff, the regional - whom ever not make sure the store was ready as the public was informed. Even though it was an unprofessional sign taped to the door? Or might I be so bold as to suggest something be post on the web site? Even though I live 3 miles south of this shopping district, I will never go to this Lane Bryant outlet. EVER! We did go to the outlet @ The Great Mall Of The Great Plains. FABULOUS service...fabulous sales clerk! She even remembered us from a previous purchase and what we purchased! Hats off to her - thumbs down the the Legends Lane Bryant. Not that anyone cares...but my neighbor I recommended is handicapped, so the layout of the Legends is a little more difficult for her to navigate. But the glory of all of this is, someone DID take or money for our purchases and did so gladly. PS - the tax rate for the Legends is over 10%; Olathe, KS was under 8% | |
| Tara | 7/3/11 |
| I always have decent experiences with Lane Bryant. I am really just commenting on this blog because I am blown away by the incredibly terrible spelling/punctuation used by the complainers. I'm by no means a pro writer , and I understand internet/text abbreviations, but half of these posts are so jacked up they are incomprehensible. Ffs, this blog even has a spell check function for entries. No wonder nobody from the corporate office ever got back to you. They couldn't understand wtf you were talking about so they went onto the next customer complaint. I at least hope some of you were intoxicated when you posted these. | |
| Cassandra Alexis | 6/17/11 |
| Hello my name is Cassandra Alexis and recently I purchased a jean a few weeks ago and the first time wearing it the jean ripped. When i visited a Lane Bryant store They explained to me they could'nt do anything for me, because I did not have a receipt, I don't think this is fair because i purchased the jeans on my Lane Bryant credit card, they could just look it up but they said they could not do so. I am writing this to ask for a exchange for my jeans or to replace my jeans. I have been a Lane Bryant Customer for many years and intend on remaining a customer despite this problem. Thank you for your time. I would greatly appreciate if you would get back to me as soon as possible. My email is cassyalexis69yahoo.com. Thank you again. | |
| Ros johnston | 6/6/11 |
| What is up with Lane Bryant! Australia no longer has access to it's web pages. I have tried unsuccessfully several times to conact them to ask why we cannot see it anymore. I live in Australia and used to order Lane Bryant clothes and send them to a relative in the USA for shipping. I would have thought that they would have been happy to sell to us and they could even ship to Australia too but NO! Finding out why is the issue - I really hope a Senior Executive sees this - if I could I would call them! SHAME ON YOU LANE BRYANT - we want to spend money with you. | |
SANDRA C. TRUJILLO  | 6/9/11 |
| I PURCHASED A SPANK ON WEDNESDAY AT SOUTH PARK MALL IN SAN ANTONIO,TEXAS THE LADY WAS HELPFUL, I WANT TO TRY IT ON BUT WAS NOT ALLOWED TO. SO AS I WENT HOME LATER ON THE NIGHT I TRIED IT ON BUT DID NOT FIT RIGHT SO THE NEXT DAY I WENT BACK TO EXCHANGE IT BUT I WAS TOLD NO YOU SHOULD TRY IT ON AGAIN AND WE CAN HELP YOU WITH IT. SO I DID AND IT FIT SO AS I LEFT THE STORE AND GOT HOME TO SEE HOW I LOOKED IN IT . IT HAD A SNAG ON IT FROM TOP TO BOTTOM SO I CALLED THE STORE AND SPOKE WITH THE LADY THAT HELP ME WITH IT. SO I TOLD HER WHAT IT HAD AND I WANT TO RETURN IT OR EXCHANGE IT AND SHE SAID NO CAUSE IT WAS NOT LIKE THAT WHEN YOU LEFT BUT THE THING IS THAT SHE HELP PUT IT UP FROM THE BACK AND THAT'S WHERE IT'S SNAG FROM SO I KNOW SHE DID IT . I JUST WANT MY MONEY BACK CAUSE IT'S NOT WORTH ME HAVING IF IT'S NOT IN GOOD CONDITION. BUT THE ANSWER WAS NO YOU CAN'T. SO WHAT SHOULD I DO NOW????????? PLEASE HELP ME OUT,I LOST OUT ON SOMETHING I HAVEN'T WORE. | |
| Kathy pagan | 6/3/11 |
| I went to the store today June 3rd in the Meriden square mall CT and the manager has no customer service. She was inappropriate mean and nasty. My friend left her coupon at home and I told her to leave the stuff behind the manager was loud with me and said, "well we can I'll stop ringing, if you want to be funny like that!". I said to her, " I'm not trying to be, we can get the coupon and come back". She walked away and she went to a fitting room she came out into the store and said to the associate, "next time tell the costumer to take the stuff they don't want and put it on the rack.....today is not my day!". I hated the experience and will not return! | |
| F.LICATA | 5/26/11 |
| I HAVE BEEN SHOPPING LANE BRYANT FOR MANY YEARS, RECENTLY I PAID A VISIT TO THE LANE BRYANT STORE IN BAY TERRACE, NEW YORK. THE STORE WASN'T AS NEAT AS I WOULD HAVE LIKED, NEVER THE LESS I PICKED A FEW ITEMS TO TRY ON. ALL THE DRESSING ROOMS WERE SO FILTHY , THE CARPETS WERE DIRTY AND SO WERE THE WALLS-PAPER AND DIRT ALL OVER THE ROOMS. I LEFT THE STORE. DOES LANE BRYANT EVER CHECK THEIR STORES? TRY CHECKING OUT THIS ONE!!!!! SAD | |
| Ms. Mountjoy | 5/21/11 |
| I shop at Lane Bryant in the Oak Park Mall in Kansas City KS> The Corporate office sends out ads of new merchandize to be purchased at there stores. I have gone to the store on 2 occasions to buy this merchandize. They did not hae it in stock. I would hope that the marketing department for LB would figure it out. If you advertize it, have it availble. This is marketing 101. I just call now to see if they have the items you hagve sent out in ads and I usually just buy elsewhere, since the answer has consistently been, "We don't have that in stock yet". | |
| Mary Hodges | 5/17/11 |
| I was given the third degree today when I brought back a return. In addition, the manager of this store was extremely rude, unhelpful and dictorial towards shoppers in the store. It appears that she has extremely bad repore with the workers also. I took back crops which had two holes where the buttons used to be after they were washed. She stated I should not have put them in the dryer, but I followed the directions explicity. She also stated that the crops were not bought in her store. I presented the receipt, and she ordered an employee to locate the item in the store. They were clearly marked Lane Bryant. The tension in that store was so thick you could have cut it with a knife. She continued to give me a bad time about the return. I can guarantee you I will never shop in that store again. When I first visited the store the employees were very courteous and helpful. The last two times I visited the workers acted entirely disinterested in me even being there, and deliberately indicated it as such. They were more concerned about taking inventory or stocking the shelves than anything else. I don't know how they hire their people, but when I worked in retail I was told to be courteous to the customers, and help them with their purchases. This store is located at the new Promenade Mall in Casa Grande, AZ. The manager stinks. | |
| April | 5/12/11 |
| I think your clothing is rediculously over priced, 4 items for $200. Two of the items were pants at $120, @ old navy I could have got those same pants for half that price. From here on out I will be buying my plus size clothes at old navy or the gap. And at least if I need to return an item i'll get all my money back verse getting a certain %. I shoped hete once and I learned my lesson and i'll never shop here again!!! For all the plus size women that want to save half of your money and still look great go to old navy or the gap. | |
| Madeleine Lewis | 5/10/11 |
| I had one of THE most uncomfortable shopping experiences of my life today! My mom, sister, and I went to the Lane Byrant at Westshore in Tampa. We had been in there a good half an hour and I had finished trying on things. There were two ladies working there - one who was about as helpful as a sack of potatoes and one who would not shut up and who spent the entire time in the dressing room with someone else, telling them they were stupid and didn’t know how to wear clothes. We were waiting up front next to the woman who had been yelled at for the last god knows how long. The woman behind the counter, who had been yelling, was going on and on about goodness knows what. She would be halfway through a transaction and yell for the other associate, Danielle, and then disappear in the dressing room to yell about how she knows what shes talking about. She then starting talking about how she tells all these girls that come in their proper size and she knows they are all wrong and not wearing the proper bra and how even Oprah’s bra fitter is an idiot and and and and and. “I’ve had all these people get irate with me because they don’t want to hear what I have to say cause they are afraid of changing their nasty ill fitting bras and I know more than they do! What do they know? Ooops… did I say that out loud - silly me.” As she finally comes back to finish our transaction, I made the foolish mistake of agreeing with the large woman who had been yelled at about not wearing her bra correctly. Woman: “…I just hate under wire!” Me: “Oh I know! I can’t stand it.” The loud mouthed associate locks on to me and demands to know what bra size I am. I tell her and she goes on about how there is no way I am that size and how my chest is pathetic looking and how ridiculous I look and how I don’t have enough boobs to fit in that size and so on. She then proceeded to pull down her top and show me her chest and asked if my boobs looked like hers. All I could do was nervously laugh - I was so stunned. She quickly grabs some bras and shoves me in a fitting room. I reluctantly try them on while she tells my mom and sister how these are going to change my life. Mom reassures the woman that there is no way I will like them and she better stop talking and ring up her items so we could leave. They were horrible and too tight and didn’t fit. More importantly, I was pooling out of them - about to have a nip slip! “As I said before, I don’t like under wire or a deep plunge because I don’t like feeling like I’m going to have a wardrobe malfunction - you can plainly see that even with a top on, I am exploding out of this bra!” “I guess you do have boobs HA. You just don’t have everything pushed in enough.” She barks and begins to take off my shirt and assault my chest “There is no way anything else can fit into this bra! And there is no way I would ever wear it.” She throws another bra at me, which fit exactly the same as the others only this time I was having all kinds of boob puckerage - like when someone’s bra is waaay too tight. I come out all red faced and sweating from trying to shove all my chest meat into bras that were clearly too small. My mom is standing at the counter where the associate had walked away, with holding her receipt, convinced I was going to be purchasing the bras. The other associate hands us the receipt and we walk out. We barely get up to the second floor of Macys, a few stores down, when I start crying hysterically. | |
| Victoria | 4/29/11 |
| I went into a Lane Bryant store in Lake Charles la. I was so impressed with the kindeness of the sales team. I have shopped there before in the past and the sales team was horrible its like customers didnt mean anything to them. But now they had a whole new staff and I love them. They greet me as I walk through the door they know my name on site, they are very helpful and honest about how the clothing look on me. And its not just me I have overheard them talking to other customers. Its like Iam going to a friends house when I shop at my Lane Bryant store in Lake Charles La. | |
| alie | 4/30/11 |
| the lane bryant in my local mall farmington ct westfarms mall is closing. the mall could not find a spot for them so they rasied the rent on the store and when malls do that corp does not want to pay the high rent so the store is forced to close. lb is the only plus size store in this higher end mall. they have stores like hollister af ae gilly hicks tiffany and so forth. the major achors do carry plus size but not as much as lb does the mall is bascialy saying we dont want plus size shoppers. if they really wanted them they would have found a place for them to go to. with these gas prices i now have to drive almost 30 minutes to the nearest lb vs my 3 minute drive. and 45 minutes to the oulet | |
| Ms. Stewart | 3/28/11 |
| I visited your Lane Bryant store Memphis,TN, in the Oak Court Mall on Saturday (3/26/11) in the early day ( around 1 p.m.). I had the most pleasant shopping experience, very mature ladies were working that day. I didn't get to shop like I wanted, had to take sister home by certain time. I went on line to find what was seen in the store, not available (either size, or color not available). Tonight(Monday) I called the Oak Court Store, Memphis TN, a person that answered the phone (didn't catch her name). She sounded as if she may may been a younger person (maybe teens, early twenty). I told her I had visited the store earlier, told her where the skirt was located in the store, and what size I need, she didn't even ask what it looked like before she (I assumed went to see if the item was there). My delimma is that I was on hold for eight minutes; she didn't come back to say, whatever. There was a conversation going on that continued as long as I was on hold(she laid the phone down). Normally, I am very patient, don't mind, if I can at least know something. I just hung up after this length of time, no way was I going to get resoulution, and highly frustrated with this. This service was extremly poor, and shouldn't have to call around to other stores, when I know my size was there Saturday, wanted it put on hold until the next day, and also wanted 2 pairs of pants, and a dress that I saw. In all, that would have been at least $200+ sale. What's the matter, you all don't need the sales? I would love for someone to contact me concerning this matter. | |
| Gracie Beauchamp | 3/3/11 |
| Okay - lets start with a Ahwatukee store in Phoenix, Az. The sales staff over ther is plain out unprofessional with the exception of 2 of the sales associates that I have come in contact. I have been shopping at this store for years and come to find out this week February 28, 2011 that there is a new manager in there again for the 3rd time in less than 2 years...hhhmmmm i wonder what that means.... Anyway the new manager is a size 4 or 6...can you believe that? What is she going to help me with? earrings and a necklace? even the socks there are probably to big for her twig legs....She dresses like she is going to the park....in fact there are about 5 associates in there that need a makeover....they have no sense of fashion style when they look like crap who wants their help in finding clothes. Like i said there is an exception of 2 girls in there.... that do their hair and makeup and look very pretty....but the rest look like horrendous.... Isn't Lane Bryants supposed to supply their customers with a fashion sense? If so, how can a heard of of buffalos with kmart clothes on help me? So disgusted with the Awhatukee store its not even funny anymore.............. | |
| Sara Smith | 2/11/11 |
| Called the store in Chesterfield Mo. The employee who answered the phone was extremely rude. | |
| Rob volsky | 2/18/11 |
| Can't seem to get Fashion Bug to stop bugging me twice a day with spam offers. Unsubscribe is not working. Please stop! | |
| Mary Ellen S. | 2/6/11 |
| I went to your Gurnee Mill Outlet store in Gurnee,IL. Store # 743. I have been there before as also my yougest daughter and at that time received excellent service from the mgr. named Amy. I have even called Lane Bryant Corporate office, and the district manger, to give her Kudo's. Today February 5,2011. I went to the same Lane Bryant in Gurnee,IL.Store #743, and the person in charge Lee Ann,had the new associate that day at approximatly on ticket the time say's 12:31pm. The new associate that was to embarresed to have her name on her Lane Bryant name tag. She asked if I wanted to open a Lane Bryant Charge, and that I would get 15% off and then another 15% off the two Bras #92007147,totaling 30% off on both bra's. She got all my infromation and ID's, she made so many mistakes and my husband was waiting an was getting inpatient, (Lee Ann),didn't say after the new associate made one mistake after another, and I asked (Lee Ann), if she would please take over and get this purchase taken care of. She was rude.They never said they were sorry about the trouble, and they had a terrible attitude. It was as if I was doing them a favor for being in the store. Also I have several other complaints about the billing and charges. I will call Corportate to settle this matter. I also tried to have the new assciate help me find a brown pair of slacks,with out side pockets and Petite Short,she didn't even try to look for my. I can decribe her when I talk to Corporate.Lee Ann had on a old ragged football shirt on an indescible lesiure pants or P.J.pants. | |
| Jennifer | 1/19/11 |
| I have been a huge fan of Lane Bryant for over 14 years. However, something has just changed in the past months. The whole look of Lane Bryant has changed - it is awful! Whenever I needed anything - that is the 1st place I have always gone. Either for work, fun or a function. They always had the cutest clothes and I always received compliments from people - even guys! I am so sad to know the look has changed. I have not been able to find anything in your store. It now has the look and quality of avenue or fashion bug - cheap ugly unflattering clothes! PLEASE bring back the old Lane Bryant!!! | |
| Earlie Joyner | 1/24/11 |
| I've been shopping @ Lane Bryant 4 10 years. Recently the store closest 2 me, Willow Lawn in Richmond, VA, closed & I had 2 find another location 2 shop. I was really disappointed when I missed the Buy 2 Get 2 sale on Sunday, but decided 2 go on Monday (1/17/11) anyway 2 c if they had started a new sale. I got there around 3:30pm delighted 2 c signs all over the store suggesting the sale was still on. I began 2 select 8 bras w/no assitance from the 2 associates. Then I had 2 interrupt their private conversation & hair braiding so they could let my friend & I into the dressing room. We were in those rooms 4 15 minutes w/no assistance offered b/c they were chatting, sometimes shouting, w/2 guys who worked in other parts of the mall. After deciding on which styles 2 purchase multiples of I asked who I believed 2 b the store manager when the sale would end & she stated it already had, she just hadn't had time 2 finish taking down the signs (which failed 2 mention the sale dates) & would not honor the sale. Remember, earlier I stated she was braiding her coworkers hair & yelling 4 guys who walked by 2 come in so they could talk. Plus, there was no 1 else in the store the entire time we were there. Upset, I put the merchandise back & walked over 2 JCPenny & purchased $200 worth of bras from a sales associate who assisted me while helping 3 other customers. I think I found my new store. | |
| Ebony C | 1/24/11 |
| My friend & I went 2 the Lane Bryant in Virginia Center Commons @ 10101 Brook Road, Glen Allen on last week, a location we had never shopped @ b4, I received the worst customer service we ever received from the store. Now I know why no one was shopping there. The manager was standing there talking very unprofessionally w/her cashier, who's hair she was braiding, when they asked if I needed help finding anything. I asked if they carried my particular size in a certain style bra & the manager pointed in a general direction. She did finally let us in the dressing rooms after she was finished braiding her cashier's hair, but never came 2 check on us. They also still had the Buy 2 Get 2 signs hanging in the store & would not honor the sale. My friend & I ended up taking our business else where. | |
| Miss Communication | 1/6/11 |
| The server on this site won't let me post the whole email thread here, but basically...I have rarely bought anything that hasn't fallen apart in some shape or form from Lane Bryant in a long time. I wrote to complain & here is the last part of the dialogue. I'm so fed up with them at this point. 01/05/2010: Dear Kay, Thank you for your response. I apologize for not being able to respond sooner. I was traveling to see family over the holidays, hence the delay. While it seems Lane Bryant is concerned about taking some form of action to rectify the situation, it falls flat with me. Some things to consider: If you shop at Lane Bryant yourself, you'd understand that a very simple work wardrobe can cost anywhere from $200.00 - $500.00. That's 4 pairs of pants, 4 shirts, a sweater, a bra & some underwear. When I shop at Lane Bryant, it's once per season - because it's very cost prohibitive to shop there. These clothes should last more than a few months. In a lot of cases, they don't even make it a week before they start coming apart. When that happens, I either take them to a tailor, or I sew them back together myself. You are asking me to mail you the offending clothing items for your Quality Assurance team to examine? Do you understand that would entail mailing my ENTIRE wardrobe to you? What do you suggest I wear in the interim? Do you think I should run over to Lane Bryant this weekend and purchase a temporary wardrobe to tide me over until your Quality Assurance team has performed the appropriate examinations and determined to either A.) return my clothes B.) send me a gift card so that I can purchase more inferior clothing or C.) receive replacements (exact replicas of the same shoddy apparel that I had problems with in the first place?) If my email was comprehended in the way that I had hoped, Lane Bryant corporate would have seen it...and in a perfect world, they would make an effort to stop selling very badly made clothes at ridiculous prices. I have spent $200.00 on one item in the plus sized section at Macy's and have gotten $200.00 worth of apparel...so it's not so much the prices, it's what I GET for what I'm PAYING. On the other hand, I have purchased a shirt at Ross for $10.00 and wore it for years before it was retired. I think the issue with Lane Bryant is: cheap, shoddy construction + cheap materials + a high price tag= profit for Lane Bryant & headaches for their customers. I have no intention of mailing all of my clothing to you. If this were a class action lawsuit, it might be worth my while. But to be inconvenienced even more by Lane Bryant than I already have been just to comply with some silly, half-hearted attempt at customer service? It's not worth my time. I know you're just doing your job, and it's not your fault...all I can say is, please kick this complaint up the food chain, because someone/s in the Lane Bryant corporate structure must be responsible for the crap that they're selling to consumers, and it's probably not you. Best Regards, [redacted] --- On Mon, 12/20/10, Lane Bryant Customer Service From: Lane Bryant Customer Service Subject: ACTION ITEM: Legitmate and well thought-out complaint re: recent clothing purchase [Incident: 101210-000008] To: [redacted] Date: Monday, December 20, 2010, 5:30 AM Dear [redacted], Thank you for taking the time to contact us. At Lane Bryant, we want to offer only the highest quality products and we appreciate your effort to bring this problem to our attention. Please respond to this email with your address so we can send you a postage paid label to return any items to us so that our Quality Assurance team can examine them. Once we receive the item we will happily replace your purchase or send you a gift card to cover the cost of the product. Best Holiday Wishes Kay Brown Guest Services Lane Bryant | |
| Melissa L. | 12/29/10 |
| This is a company that doesn't stand behind their product, will not take responsibility for poor quality, and the phone customer service is worthless. I called regarding under garments I had purchased, washed before wearing, and they had a hole in them. I feel the quality is very poor, I have been wearing their caique line for several years, and never had an issue with any of my purchases. Now that I have an issue, no one is willing to assist in resolving the issue that has occurred. Basically my lesson learned is Lane Bryant great when you spend your money and the product is good quality, however the moment there is an issue you are S.O.L. Watch out for phone customer service representatives Dudley(do little), Jeanie(very disrespectful), and Joan(man voice) they'll be disrespectful and offer no customer service! | |
| Joy Cepeda | 12/29/10 |
| I made a purchase at the Lane Bryant located at 3700 Rivertown Parkway, Grandville Michigan 49418...The evening of 12/28/2010 at 6:18 pm. I purchased 2 pairs of jeans to which I was told are exactly alike for which that is how I wanted it. I tried on a a pair of lane Bryant Fit Right Jeggings, priced at 49.50 with an in-store sale of 50% off. After trying on just one pair of the jeans stated, I asked them to hold it at the counter for I wanted to purchase the said jeans, but wanted to continue shopping for something else for I had a dollar amount remaining on my gift card. I found nothing to my desire, so I went up to the counter, told the clerk that I wanted to purchase the jeans they were hold there for me as well as another pair of the same brand, color, style and price. The clerk perceeded to go out onto the floor to retrieve another pair for me, came back and stated that there were no more of the jean I had at the counter and wanted to purchase out on the floor. The clerk then stated she will go in the back room to see if they had anymore of the kind I wanted. She came back from the backroom with a pair of jeans stating that they were the same exact jean that matches the one I had at the counter. She also said they were the exact jean in style, size but not in color. The first/original pair of jeans I had in my possession were priced at $49.50. When the clerk came back out and stated that they were the exact style jean in size but not in color for the ones I had were a solid dark color and the ones she brought me were just discolored slightly, but the exact jean, I was underthe assumption that the price was the exact price as the pair I had in my possession. I arrived home and took my jeans out of the bag but was disappointed at finding that they were not exactly alike, first in the color and then the big disappointment was the pricing...The second pair the clerk brought out to me cost more..the pricing was $54.50..not $49.50. The clerk failed to tell me that the prices of both jeans was not exact as she stated everything was exact. She failed to inform me that the prices differed. I was disappointed that I had to pay more for a jean that had the same pocket stitching, same size, same style but different color and pricing. I would appreciate it very much if this can be corrected and how I go about getting what I expected upon purchasing your merchandise. If this cannot be corrected I fear i will go elsewhere to purchase any merchandise. I shop at Lane Bryant for my Bra purchases and never had problems. I would greatly appreciate any help you might send my way....Thank You....Joy Cepeda... Joy Cepeda 7405 Walnut Avenue Jenison, Michigan 49428 616-457-2633 | |
| Tabatha Myers | 12/26/10 |
| I am wrighting today in hopes this may reach someone of importance! I wanted to say im a 42 yr old career minded woman. i have shopped at lane bryant for so many years, i live near the Hagerstown md area.in WV and i am just in awe of why the comapny made the decision to close the hagerstown md location store. if any marketing was done it would be known there are NO other plus size clothing stores for career women. the next store is an hour away, not convient at all. this area has many many pluss size women who really rely on this store product! very sad for this decision.... and also to add its olny competer in that mall was fashion bug witch was ok for casual play clothes.. is also closing so im just not sure i can understand the method the madnsss... Im asuming is all in the $$$ numbers. but i hope some day you will bring this store back!!! | |
| Niki Richards | 12/27/10 |
| Incident: My bill total of $24.54 was due 12/5/10. I waited until 12/6 to pay it in full so I could get away from my husband to buy him a Christmas gift. When my bill came Friday, they had added back the $24.54 as a late fee. I called their Customer Service phone number (1-800-888-4163) and suggested an error had been made on my account. Michael (wouldn't give me his last name) told me it was a late fee and was not a mistake. That constitutes a 100% late fee. Since when are companies allowed to do that? Bad enough was the fact that the sales clerks had serious attitude problems when I was in there - fighting amongst themselves - who knows - who cares!!! - but now this. I'm going to close my account. They won't miss one customer. You know, possibly that's why the store in Countryside Mall here in Clearwater, Florida is closing. Word gets around .... | |
| Louis Goins | 12/6/10 |
| I have tried to resolved a credit card bill with Lane Bryant, no luck. I think when a person has been out of work and has had surgery they would rather kick em while they are down, then to help give them a hand up. They have charged my wife's card $74 dollars in late fees and 39.46 for interest in 2010. That is a $113.48 in interest and late fees. Their interest alone is 24.99% With less than half of our income coming in over the last four months I had hope that they would rather work out a settlement. I have made calls top their corporate office, I have been told someone would get back with me and no one has gotten back with me, I acknowledged responsibility in willing to work out a settlment but their is onnly so far that I am willing to allow myself to be taken advantage of. | |
| Linda Maestas | 12/1/10 |
| I recently went into your Tampa Plaza store in Northridge CA on Nordoff st. Your Sales Person "Tatiana Barron" was a sweetheart! I have not been in one of your stores in 20 to 25 years. The first time I ever went into your store, I was greeted by a sales person who's first words out of her mouth was, we do not carry anything your size. I was so upset by the way she approached me, that I just turned around and walked out the store. (I thought to myself, I am not giving my hard earn money to a store that has that kind of attitude. I am a size 6 or 8, but I do have family members and friends who are a size 14 to 26. (This happen at christmas time 20 some odd years ago. Recently my daughter bought me a bra online from your store. It did not fit, so I wanted to exchange it. This was the second time I have ever been in one of your stores in 50 years. Your sales person Tatiana Barron made all the difference in the world. She was very helpful in every way possible. I spent almost 2 hours in your store trying on every bra possible. My problem was that I needed a size 36 DD or 36DDD, but you barely carry that size at all in your Tampa Plaza store. So I tried on the 38DD bra's (alot) and found one that fit ok. It was a even exchange for the one my daughter had purchased. Tatiana did offer to order a bra for me on line or call another store to see if they carried what I wanted, but my husband was ready to go home after almost 2 hours and I do not like ordering on line, I like to try it on in the store and purchase it that day and were it that day. I am hoping you will carry more of the size 36 DD or 36DDD. I love your bra's, better than Victoria Secret! I need to change out all my bra's now, because I have to cup up on size I discovered thanks to Tatiana. She really knows her merchandise and her customers! Thank you for the pleasant experience because of her!!! | |
| Paula | 11/28/10 |
| I recently (November 28, 2010) went into the Lane Bryant at the Westfield Mall in Milford, CT. I wanted to purchase a gift card for someone for Christmas. The only gift cards available said "Happy Holidays" As I do not celebrate "happy holidays" I asked the clerk if there was a gift card that said "Merry Christmas" She said "NO" only happy holidays. Well, if you want me to do "CHRISTMAS" shopping in Lane Bryant perhaps you should stop being politically correct and acknowledge the day that many many customers are shopping for. (and helping to make you a lot of money) Apparently, you like making money off "Christmas" but will not acknowledge the name of the day. Before you accuse me of bigotry, I also think that you should have a gift card that says "Happy Chanakah" | |
| | 11/30/10 |
To Charles, The clothes on the forms in the store are usually a 14. Lane Bryant goes to a size 28. The only reason you would of been told to order on line was if the clothing you wanted to buy was sold out in the store in the size you wanted. Again 14-28 is the size range in the store. If a shirt/pant is sold out you are given the option to order on line. By reading this it seems you needed a size larger than the store carried. | |
| | 11/17/10 |
| I am a first time customer for Lane Bryant and not pleased with my experience. I bought 5 pairs of underwear from them, since my friend had recommended them. I got home and the first pair I tried on had a large hole near the lace trim. I live 60 miles away from the store and so I contacted Lane Bryant customer service to see what could be done. I was told to take my receipt back to the store and I would get a refund AFTER I had explained how far away I lived and it was a defect in THEIR product anyway. My husband and I had a similar experience with a pair of his work gloves...the seam had not held through the first time of wear. That company handled it correctly, in my opinion. They sent us a shipping label, had us return the defective pair of gloves and sent us a brand new pair, no questions asked, even though we had purchased them at a LOCAL store. And on top of everything, I got an arrogant customer service rep, Matt B. All in all, I am NOT pleased, whatsoever, with my fist experience with Lane Bryant and will not be back since they couldn't do anything for me. | |
| Carolyn | 11/13/10 |
| I've been a customer of Lane Bryant for nearly as long as they've been in business, and for the most part have always been a satisfied customer. Recently, however, I shopped at Oak Court Mall in Memphis, bought several items, but was surprised when I got home to find that one of my items (which I had paid for) was left out of my bag. Probably a simple mistake. BUT, I've tried repeatedly over the last 3 days to reach the store at the number printed on my receipt without success. Apparently at that store, no one answers the phone. Also, a phone message left at the corporate office has not been returned. At the moment, I'm out some $35.00. Will try working through my credit card company (also Lane Bryant), but after all these years of being a satisfied customer, this recent experience has left me very dissatisfied. Lane Bryant: For a start, it's a really bad idea not to answer your phones in your stores! | |
| jackie plemons | 11/6/10 |
| I just work like to know how your store gets away with working people though thier lunch breaks and working them off the clock two or three to put up stock and how a manger tells other staff to be mean to the new hires. all of this is being done in the pigeon forge store and helen is the magt and this is being done to all the new hires. and the old people are woking of the clock and tryed to get the new ones to do it and at less one said no I dont know if the other's did or not. I think that store need something done about your employee there. because the new one are quitting as fast as they get hire. | |
| Mrs. Green | 10/27/10 |
| Lane Bryant is off my list for good. Rude employees on a consistent basis, and now they are adding argumentative to it. I went into the Northridge, California store this past weekend (and was not greeted nor asked at any time if I required any assistance). When I went to the counter with my items the clerk asked the typical questin "will you be using your Lane Bryant card?", no I was not, "do you have a Lane Bryant card?", no I do not, "would you like one?", no thank you I prefer to use cash or my debit card, "did you know you will receive a discount on this purchase if you apply for one now?", yes and no thank you I do not wish to apply for a Lane Bryant card. Now at that point it should have been pretty darn clear that no was no. She then proceeded to say "why would you not apply for a card if you can get a discount?". No thank you I said, I do not wish to have my credit pinged with an inquiry nor do I wish to have another credit card. That still was not good enough for her and she asked again, as if I was possibly deaf. My look must have finally told her to stop so she said "well you know Corporat makes us be persistant and try to shove our credit cards down customeer's throats". ARE YOU KIDDING ME? I am a corporate trainer and am appalled at the training these employees receive. She is very lucky I was not a secret shopper or she and the rest of the staff from that store would have been relieved of their employment right then and there. | |
| Charles Connolly | 10/16/10 |
| My wife and I went to Lane Bryant in Mt. Olive NJ. Her Dad passed and we needed an outfit, quickly, for the funeral. I will have you know, that all the nice outfits that were on display, were all small sizes and we were told if she wanted it in her size , she would have to purchase it online!!!!!This is a full figure store, but only displays small sizes? What Kind of store is this? My wife was already extremely upset over the loss of her father, and when you do not fit in smaller sizes and time is against you, you go into a full figure store, only to find small sizes???? That is just plain wrong!!! | |
| Donna | 10/6/10 |
| I had the most wonderful experience while shopping at Lane Bryant located at the Westshore Mall in Tampa. I had to find an outfit for an event that was scheduled within a couple of hours. I was greeted immediately by one of the associates that wasn't very helpful. I am a faithful and commited shopper at that location so I decided to continue shopping and ignore the poor customer service of the first associate. I was glad I waited. Shortly after I was assisted by three of the most committed and faithful associates at Lane Bryant. Stephanie and Kim provided exceptional customer service. Not only did they help find the perfect outfit for the occassion, but they even took the time to stream the wrinkles from the garments also. I did not get her name of one of them, but I wanted to thank her for participating in this wonderful experience. I would like to thank the three of them for going the extra mile unlike the first associate. | |
| | 10/1/10 |
| I will never shop at lane bryant again!!!!! The Manager (Deb) was on the phone!! I asked her can someone else help me! What did i ask her that for? She became upset!! Another salesperson began to ring me up, I then ask the sales person for the Manger name of the store! Then Deb turns around and rolls her eyes and say I am the Manager. I then ask her who was her boss because I would like to speak to her boss! She became even more upset and tell me to get out the store and tell the security guard to throw me out!!!!! All because I want someone else to help me with my purchase because she had me waiting why she was on the phone!!! As i was walking out she told me in front on everybody in the store How if she was not on the clock she would KICK MY A**!!!!! As much as i love lane bryant i'll never shop here ever again 129 north wabash!!!!! | |
| Mrs. Thorpe | 5/5/10 |
| I went to the Lane Bryant store today, May 5, at Barton Creek Mall in Austin, TX at 11:30 am to purchase a $300 giftcard. When I walked into the store, a young lady greeted me and asked if I needed help. I told her that I wanted to purchase a giftcard and I proceeded to the counter. She was on a phone call (on the floor) so she didn't immediately come to the register. I assumed it was a customer call so I was patient. When she finally got to the register area, she turned her back to me and continued her conversation. It is then that I realized it was a personal call. She was talking about classes she was taking and what time she would get there, etc. I waited for another 3-4 minutes and then I walked out extremely annoyed. I know that she saw me walking out, yet she didn't bother to say anything. Needless to say, I went to Dillards to purchase my giftcard. Her behavior is unacceptable and will not be tolerated by me and should not be tolerated by anyone. There's no telling how much money she has costs this company! | |
| Mrs. Froschauer | 5/7/10 |
| I shop a lot at Lane Bryant in new Hartford Ny,,,I I have had several issues with the manager that works there... They were only minor issues ( having to exchange items to due to buttons falling of, zippers breaking, little things) until two weeks ago... I have been trying to call corporate office but no one calls back... They say they issued me a gift card but hello.... after what happened 2 weeks ago I don't want to go there anymore and they won't call back to hear what happened...so here it is... This manager only gave me one other major issue in the past and it was when the pants I just bout the zipper broke...anyhow 2 weeks ago I bout 4 pairs of shoes.... i brought them home .. and 2 of the pairs just didn't work for me..they had a strap on the back and were to loose...this was on the 25th of april- on the 27th of april i went back to the store to exchange them... they did have a couple cat hairs form when i tried them on but they were not dirty.. I had all the strings and tags still on them... the cashier was helping me and the manager rudely came over with a pencil and picked the shoes up by the strap with the pencil and threw them across to another table being very rude saying they can't sell these anymore.... I asked the cashier what her problem was and she just shrugged her shoulders and told me that since issued a coupon i would need to exchange for the equal amount of items... i said no problem and went looking around... next thing i know the manager came up to me and was raising her voice to me and yelling about the shoes and how some people may be allergic to cats and how dare i bring them back dirty... and so on and so on... I was so embarrassed.,.. they were not dirty .. I just bought them and put them right back in the bag after I tried them at home and walked across the living room rug for about 2 minutes...I hurried up picked out things that equal the amount without even trying them on and left...nothing for nothing I cant handle strong perfumes but that's the chance I take when i go try clothes on... I did ask her if she wanted to take all the clothes I tried on Tuesday and throw them out because they may have a cat hair on them... that is when she became even more irate and raised her voice louder. Turns out a manager from a sister store went shopping there and was treated poorly from her to... I have spent my last penny there... I have now become afraid to go in there as if she is there I do not want to be yelled at anymore...especially in front of the other customers... how belittling she was to me and if they want my business again and not want to lose anyone else I suggest they get rid of this manager...she has no right working with the public with that attitude!!!!!!! | |
| Mrs. Jackson | 5/18/10 |
| May 18, 2010 On today I spoke with a Dudley in your customer service department regarding a dress from your ICON collection that was listed online for $69.99. I've been watching this dress and waiting for it to go on sale. On yesterday, 5/17, I was inside the store located @ 63 W. County Center here in Saint Louis and noticed the dress was reduced however it was $89.99, $20 more than the reduced price online. This puzzled me. Most times online prices differ from the stores due to higher demand of a product, unavailability in stores on a product,or for the simple convienience of persons that can't get out as much to shop. I spoke with Terry who says she's a supervisor for the call center, with a very unprofessional and un-ernergized demeanor who basically said the same thing, they can't offer me the online price in the store and they can't convince the store manager to offer the price at the online price either. I then called Amanda, the store manager, she was polite, but could also offer NO help. My question is what's the big deal on discounting something you have in the store by $20, versus losing the entire deal and losing possibly a customer. I've spent over $200 in the last two months at your store, check me @ : milliondollarbaby79@yahoo.com. This is very frustrating, but a prompt reply would be great! Please reply to; milliondollarbaby79@yahoo.com or you could even call nme @ 314-814-6412. Thanks! | |
| Michelle Veale | 9/17/10 |
| I purchased a pair of clogs for an invent I will be attending 9-18-10. When the clogs arrived at the store I picked them up but was on my way out of town. When I looked at the clog they looked as if they had been worn. I took them back and reordered them and they were sent to me overnight. Today they arrived and would you believe the second pair was in worse shape then the first pair. I called and there is no way they would be able to get me the clogs by tomorrow, I was offered %30 off and a %10 coupon on my next order. I don't understand how I keep getting these worn shoes? Are the cloths that I buy worn as well. I have to have the clogs for Saturday so I took the %30 off. Now I'm going to my shoe repair guy to have them fixed. I would like to speak to someone about this matter | |
| nancey | 9/20/10 |
| I love Lane Bryant. I have always been treated well and have found what i want when i need something. | |
| Nicole | 9/13/10 |
I would like to state I love your product and clothes and the service is for the most part good. Except when it comes to the credit card customer service reps. I was trying to explain a particular situation I was having with payment issues. I got told 3 different things and 2 times told it was being noted in my file. However it never got noted and the information I was given was not right. I asked to speak to a supervisor and in the middle of my explanation he hung up on me. That is when I came here to post what happened. I'm sorry but I am very much considering not shopping with this corporation again. I am very pissed that I got hung up on while I was simple trying to explain all the wrong information I got 3 times! I'm cutting up my card and shopping else where. | |
| Mrs. Matthews | 6/14/10 |
| This is in response to Mrs. Jackson. I'm not an employee of Lane Bryant, and this isn't a Lane Bryant website, so I doubt you will get a response from them on here. However, just to offer an opinion...I understand where you are coming from but, unfortunately most retail clothing places are not in the business of bartering prices with customers, which is essentially what you are trying to do. It seems that you DO understand that the online store is different than the physical store, yet you DON'T understand they do not act in the same capacity. I've worked as a manager at Lane Bryant and you can't just change the price of an item because a customer doesn't want to pay the price it is. Discounts come up automatically and manual discounts have to be explained or the associate can get in a lot of trouble. I guess if it were me, I would see if I had a coupon you could use, just to try to save you the money, but maybe that's not how they do things there. If you want to contact Lane Bryant, try their website www.lanebryant.com | |
| Cynthia | 8/18/10 |
| Well, I'll try leaving a note here regarding Lane Bryant in hopes that someone at Corporate is reading this blog. I'll make the call as well, but hope others will see this and add their opinions. Lane Bryant store in Tracy, CA closed down, not suprising as the selection of merchandise they chose to carry in our store was less than exciting. A 45 minute drive to a larger city and selection was lovely. Lane Bryant outlet in Tracy is a big HOT MESS!! Crowded, and talk about cheap imported crap! T-shirt style this season were 'fitted' and shorter...just what every big girl wants. Whose buying for Lane Bryant or sending this crap our way. Lane Bryant, you can do better. Shape up our store, move to the empty store next door, improve store asthetics/merchandising and product...maybe you need some big girls to do your buying. Never saw a fat girl in a sleeveless top that looked attractive~ | |
| Write A Review For Lane Bryant Corporate Headquarters Note: This is not to be used to contact Lane Bryant Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Lane Bryant. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
Other Headquarters
Islands Restaurant Corporate Office
Tyson Foods, Inc Corporate Office
The Sherwin-Williams Company Corporate Office
Outback Steakhouse Corporate Office
Abercrombie & Fitch Corporate Office
Massage Envy Corporate Office
Urban Outfitters Corporate Office
McCormick & Schmick's Corporate Office
UPS Corporate Office
MAC Cosmetics Corporate Office
United Airlines Corporate Office
Princess Cruises Corporate Office
The White House Corporate Office
Nike Corporate Office
KitchenAid Corporate Office
NY Jets Corporate Office
Intel Corporate Office
Skechers U S A , Inc Corporate Office
Mcdonalds Corporate Office
Mills Fleet Farm Corporate Office
Ross Stores Corporate Office
Belk Corporate Office
Victoria's Secret Corporate Office
Youtube Corporate Office
Kanes Furniture Corporate Office
more