1000 Lowe's Blvd. Mooresville, NC 28117
(704)758-1000
Reviews For Lowe's Companies Corporate Office
David E  | 1/31/12 |
| By the way Lowe's doesn't celebrate christmas either...... there bunch of lowe lifes.... lol. Firing long time employees to save cost...... hiring people for less money who don't know sh#t ..... I was loyal for 14 yrs an was let go after my workers comp claim was close do to "attendance" violation. Its their we injured you we fixed you polices in full affect. Im still not 100% I hurt everday. | |
Marlene  | 1/24/12 |
| RE: Extended Protection Plan. Bought 4 year plan for Samsung washer/dryer in Nov. 06. Control board just failed (Jan 12). Lowe's EPP says coverage starts AFTER the company's parts and labor coverage expires. Samsung warranty book says 1 year for general parts and labor but 2 years for control board. Called Lowe's EPP--NO they say. We only cover from end of year one because Samsung warranty is only 1 year. FORGET that I am looking at the Samsung book that says 2 years for the control board. The EPP woman AND her supervisor Chrissy argue and refuse to even consider that their computer might be wrong. So watch out Corporate--you're getting letters from me!! | |
| kecij | 1/24/12 |
| Congrats on pulling the ad. All these people complaining about that have nothing better to do i guess. Remember this is American, land of the free, before long we won't have any more Americans from all the other races coming over here. Hey let's learn spanish so we can xommunicate. not. How about Mexicans learn our language because their in our country or go back to where they came from. If I went to Mexico and didn't know Spanish they would laugh at me and say go home. We need to stand up for our race, go lowes, go Americans | |
| Stuart T. Lyons | 1/24/12 |
| I could not submit my application for employment.My veterans represenative contacted Christie at the Mountain Home store about the problem.She told my rep.that she could not download my information;when I was able to get through in the system,it said that there are no jobs available at this time.I do not think that this is fair at all. | |
| REALLY DISAPPOINTED | 1/9/12 |
| I bought my Whirlpool washer/dryer set from Lowes in March 2010. It malfunctioned last week. Not only did I have to fight with 2 seperate service companies to get a technician to come out and look at the washer. The store manager had to call the second service company to get me scheduled. The service technician came out to our house today and told my husband that the rubber gasket ripped on the inside of the door. The service company then leaves me a voicemail saying that it is not due to normal wear&tear and they are not covering the part. Ive never mistreated my washer or dryer. I paid $3,600.00 out the door for the set. When I called the store manager and told him the situation the most he could say was he cant get involved and hes sorry. Im already buying my next appliance(dishwasher) and its not from LOWE'S! Never again will I buy something from LOWE'S! | |
| Faith | 1/8/12 |
| I am deeply disappointed in your decision in pulling your ad from "All American Muslim" show. I will no longer shop at Lowes because I will not shop at a place that condones bigotry and racism. American muslims are Americans and are an integral part of this country! They are doctors, lawyers, nurses, etc. like many Amercians contributing to this society. | |
| Mike Malone, Miles Plumbing, Michigan | 1/8/12 |
| The United States of America was founded on the freedom of religion, among other things. It seems a shame that Lowe's corporation would bow to some Christian religious extremist. Maybe you should start flying a Confederate flag in front of all your stores. Just as I start to believe humans are beginning to evolve, something like this happens and shows me that there are still many ignorant and bigoted people in this country. I thought we were supposed to be an example for the rest of the world. (By the way, I am a Christian. This isn't what Jesus taught.) I will no longer be doing personal or corporate business with Lowe's. | |
| Mike Hamptin | 1/8/12 |
| To Lowes, I used to be a customer, but I wanted to assure you not anymore, your decesion to drop out form supporting the program is wrong since that will encourage radicals and racist in this united country to divide. If we keep listining to odd and ugly voices in this country we will loose our unity and will see ourselves back 200 years ago where Americans will kill each other based on their level of ignorance. Islam is a religion and it is embraced by wide varity of the socity, white, black, asian, and middle eastern. Its known at least for me who is benefeting from dividing our socity and I hope from all educated Americans to stand united and refuse the wrong doing of Lowes. God Bless | |
| S. Clayton | 1/6/12 |
| I find your decision to pull advertising from the program "All American Muslim" to be offensive and racist. You have bowed to hystrionics from a group whose motives are to instill fear and hatred to our diverse American population based upon religious beliefs. If you had actually researched Muslim beliefs, you would know they are, overall, a peace loving people. You have become part of the problem with this country's newfound hate of an entire people and are feeding such bigoted espousements of ignorance they hide behind. I was a faithful customer, however I will now boycott your company and I have the support of many people who, in the past, have supported your stores with their business. Your position is a slap in the face to the founding principals of this nation. You should be absolutely ashamed. Educate yourselves on these peoples true religious beliefs and the founding of this country instead of giving in to fear mongers. I will shop elsewhere and continue to inform anyone I can on your racist positions. | |
| Susan K | 1/4/12 |
| I am very upset with your decision to pull Lowes advertising from All American Muslim. One year ago I purchased a washer and dryer at your store.This year I am renovating my kitchen and buying new appliances, I will not be bringing my business to you. Your company should not give in to hatred and ignorance . Groups and individuals that spread fear can only be strengthened by your actions. Shame on you! | |
| Gregg Smith | 12/31/11 |
| Way too go Lowes.....finally a company that wont bow down to peer media pressure in pulling their ads off the "All American Muslim" show !!!! Im Canadian and we have a show on TV called "Little Mosque on the Praire" which to me is a slap in the face to the ALL AMERICAN SHOW.....Little house on the praire. I wish companies advertising for that show would pull their ads like you did but they wont because they dont have the balls like you at Lowes do. Ive lived all over the world and have dealt with many muslims personally. Ive even read the Koran. They say its a peace loving religion...its not ! Thats not an opinion. Its a fact ! Again....congrats on your stand and your God given right as an American to do business with whom you chose. God Bless America (oh yeah Canada too) and may God continually bless Lowes and its employees for making a stand and NOT backing down. And to the woman that wrote a review stating she was a longtime customer for years but will not shop at Lowes anymore over this issue ??? Ive never shopped at Lowes ever before....but because of this issue I will RUN to Lowes (not Rona , not Home Depot) but will always shop at Lowes now !!! And to the CEO and the powers to be at Lowes. I guarantee you , you will have GAINED more customers than you have lost ! | |
| Cathy S. | 12/24/11 |
| I totally support your decision in pulling your advertising. NO KNOWS who these people are. The persons responsible for the horrific acts of 9/11 lived amoung us for years w/o anyone knowing their true nature. Those who are "appalled" and "outraged" obviously didn't lose anyone dear to them in these attacks and have forgotten what these people have done to our country. I learned all I need to know about them on 9/11. Sen Ted Lieu D-Torrance should mind his own business as well as all the politians. | |
| CAM | 12/23/11 |
| It is sad to see that your corporation and many others who have commented above have not the foresight to see that the people of this country must start learning about the Muslim culture because to ignore does nothing, but cause political and other decisions that are based on no true knowledge base, just hear say. No matter what religion the people in this show; we as a country need to desperately open our mind to learn about how others live. What Lowe's did was condone those who cannot work with others who have different views. If ever in this country, we need to have corporations who foster dialog. | |
| Mark Levy | 12/24/11 |
| Your decision to pull sponsorship from "American Muslin" smacks of the worst type of religious bigotry. I just sold all of my stock in your company and I will no longer shop at Lowe's. Thank God for Home Depot. It seems that you choose to cater to the lowest common denominator of ignorance and intolerance. On this Christmas Eve, I am concerned that you might discriminate against Jews, Hindu's Buddist's for similar stupid reasons. Thank you for displaying your true colors and the fact that you list the supporting emails of your bigotery speaks volumes as to what you really stand for and believe......Have you no shame? How can you be so un-American and so un-Christian? The smell eminating from your corporate headquarters is a stench that will foul your brand for ever......How could you and your board and your senior executives be so stupid? | |
| Orion | 12/21/11 |
| THANK YOU ... THANK YOU ... THANK YOU !!! Finally, an American corporation making capitalistic advertising decisions in the best interest of their stakeholders !! So maybe three million American Muslims will no longer shop at Lowes, OH WELL, ... better than having thirty million other Americans boycotting company stores !!! FYI ... Wake up people and look whats happening around the world with the help of OUR OWN government. Regimes are being toppled one-by-one and replaced by Muslim-led entities. Apparently, THE RULERS decided to create a one-nation world with Islam as THE RELIGION !! Its already began in Great Britain !! THIS SHOULD FRIGHTEN ALL AMERICANS ... WE ARE THE TARGET OF EXTERMINATION !!!! | |
| D. Morrison | 12/22/11 |
| Thank you Lowe's for pulling your ads from the "AMerican muslim" show. I applaud your decision. That show is not representative of America. You're one or the other. What happened to assimilating into the American culture??? My grandparents are from Europe and they became AMerican. English only was spoken in their home and they adopted the AMerican ways and culture. I am sick of other cultures coming to this country and trying to force us to accept them and their foreign ways. You come here speak English and be American that includes in your appearance and dress and especially your attitude. You are not owed anything here. | |
| Stephen Smith | 12/22/11 |
| Dear Sirs. I applaude your bravery in pulling your advertising from "All American mulim". So sad that today in our great Country, a small group can claim to be the voice of a majority. Stay firm in your decision and know that most of us folks understand a fully support your view. I will make it a point to buy all my needs from you good folks from this point on. Steve Smith Alexandria, Va. | |
| Michelle | 12/22/11 |
| YOU GO LOWES!!! Thanks for not caving in to the PC crowd! How quickly we forget, WE ARE AT WAR! I wish Americans would just LOOK at Any Muslium Country in the world!! Show me ONE! Just one muslium country were THEY are tolerant of different religions! They want us to bend over backward for them , but if the table's were turned and they were in control" they would KILL us if we don't agree with there customs. I can't even find a Christmas card with Jesus on it anymore! Can't say Christmas, must say Holiday! I'm sick of it! Russel Simmions telling me how to think??? Really! This guy made his fortune calling Women the B word promoting Rap Videos on BET!! Really! We have got to wake up and stop letting the Entertaiment Industry shape our values and stick to what made THIS country great! | |
| BL Ganderson | 12/16/11 |
| Dear Sirs: I just read about your decision to pull advertising from the reality show about Muslims. I think most reality shows are pretty dumb but I also think that pulling your advertising from this show is a terrible thing to do. There are far worse shows on TV than this one so this smacks to me of a bias against Muslims. I am not a Muslim; but I am an American who knows bias when I see it and bowing to pressure from Christian extremist groups who don't like anyone but their own groups. Shame on you. There is a nice Lowe's in my area but now I plan to do all my shopping at Home Depot. I do not dispute your right to not advertise but I do critique your reason for same in this instance. | |
| Mary Derck | 12/16/11 |
| I am disappointed in Lowe's for pulling their advertising from All American Muslim program. I watched it last night and for the life of me I don't see anything that is in the least offensive. Perhaps it's that so many people who are not from Michigan hear about Dearborn, MI and think that it is the raving hotbed of radical Islam. Nothing could be further from the truth. Dearborn -- the home of Ford Motor Company, Greenfield Village, The Henry Ford Museum, and any number of delightful ethnic restaurants as well as "American cuisine". Yes, there is a large population of Arab Americans, some 3rd and 4th generation if not longer. They work, have homes, send their children to school. The worship differently from Christians, but so do the Jewish, Mormon and many others. The easiest thing for Lowe's to do is apologize to ALL AMERICANS as well as the Arab Americans, and try to find an advertising spot on this program. This has to be one of the dumbest corporate decisions made in history. Perhaps someone from Lowe's corporate headquarters needs to come to Dearborn [call the Mayor] and try to understand that Dearborn is like any other city. | |
| Meryl | 12/16/11 |
| I am a regular shopper at our local Lowe's and have always been a satisfied customer. Due to your recent ad block of All American Muslim I will no longer shop at your store. This act was bigoted,and racist. My great grandparents fled such bigotry and hatred and came here to America to live an ordinary life free of persecution.I will go out of my way to shop elsewhere.I will not give you my hard earned money to support such intolerance and stupidity. | |
| Craig Sparrazza | 12/16/11 |
| I support your right to spend your advertising budget as you deem appropriate. This country is founded on basic freedoms which have and should continue to both individuals as well as the businesses that those citizens created. People have the right to patronize your business or take their purchasing dollars elsewhere. You will most likely loose some customers but will also gain some as well. | |
| Richelle Specht | 12/17/11 |
| I am very disappointed in your decision to pull advertising from TLC because o the show "All American Muslims." Our country was born out of a desire for freedom from persecution based on a persons religious beliefs. There are those who believe our great country was founded as a Christian nation, this could not be further from the truth. Our constitution clearly states in Amendment 1, "Congress shall make no law respecting an establishment of religion, or the free exercise thereof." This means every American has the right to practice any religion they want and the right not to believe in any religion. It is a sad day when such a large corporation bows to one group of people, albeit a very vocal one, when there are many different belief systems among Americans. We are all Americans. To be a proud American is to forgo bigotry and hatred of anyone, to accept all peoples, and not to be coerced by a singular group. I used to shop at your stores all the time but cannot in good faith so long as you show prejudice to Muslims or any group of people. Native Americans were considered savages and persecuted, innocent women were persecuted as witches, and Hitler persecuted Jewish people. These are just three examples of intolerance and hatred. Please reconsider your decision. There is no place for intolerance in America. We are strong because of our differences and we are a great nation because we accept the rights of others to practice, or not practice, the religion they desire. | |
| Anne Phillips. BSW | 12/18/11 |
| Dear LOWES, I ABSOLUTELY SUPPORT you decision to firstly, use your AMERICAN right to choose where you spend you money and secondly, THANK YOU FOR BEING GOOD AMERICANS and NOT supporting all american muslim shows. The show does not show the real side of muslims in this country but makes them a fantasy....sincerely | |
| All Systems HAVC, Inc | 12/18/11 |
| My husband and I are outraged at your recent decision to pull your adds from the TLC show All-American Muslims. ARE YOU INSANE? You support shows depicting the abuse of children forced into pageants and competition by their overzealous, AMERICAN-CHRISTIAN parents but you want to pull support from a show that I am sure was intended to open our country's eyes to the fact the the MAJORITY of Muslims are NOT terrorists. It is completely without malice, unlike the conservative groups who have complained about its content. We have used Lowe's as our home and contracting business supplier for many years but in a town where we can go across the street to Home Depot or our local small business owners we will no longer support Lowes with our paychecks, unless you completely reverse your decision and apologize for your actions. | |
| Mary Jophesp | 12/18/11 |
| I am deeply comcerned about pulling ads based on a religious group , that does not relize that Jesus him self was no doubt a Jew . English was not our first language here . Native Americans were here first, they did not speak English, yet the white people took them over , next came the British rule that took the whites over . Then came the whites who took over the blacks . In between all that was Hitler who Killed all the Jews . Who do you pray to ? A jew. The list goes on and on , on discrimination. Lowes wants to continue this based on a Chruch who does not know History nor has learned from it . I will spend no money there , in fact if due law would prevail I would ask for all my money back based on dicrimaton of the American people. The Muslums in Dearborn are Police Officers , Fireman , lawyers . Why because they are Americans . Just pratice their culture. Just as I being white . born here , looked up my family tree, pratice my heritage. If looked up your family tree every one has a different culture . Came from a different country. This country let every one in . This is , always has been a diverse country. I for one Intend to keep it that way. What bothers me is , who all works for lowes ? Are they full blooded Americans , if not your a hypicrite . You`ll let other then full blooded Amerians work for you but pull an ad of another culture . How much money do you think the Muslums spend in your stores ? You know they do , or did ? Not to mention Arabs , Blacks , Whites , Mexicans , etc. Who do you pick on next or exclude ? What religion do you exclude next ? What color of clothes do you exclude next ? That list can go on and on also. Where does it stop? | |
| glen dunn | 12/20/11 |
| Thanks to Lowes for standing up for the pricipals of United States Government, which is for the people to abide by United States laws and not foreign laws. Thanks to Lowes for not advertising the promotion of Muslim or Sharia law. Lowes is an American store with American ideals and guidelines. You Americans who are not supporting Lowes in their effort to keep America strong should run and hide your face with shame for not realizing how many lives our soldiers have given to try and keep America strong | |
| Richard Giandana | 12/20/11 |
| I've been a very loyal Lowe's customer ever since I entered the first store you had here in Austin, TX. I've spent thousands of dollars at Lowe's. I'm also a proud US Army vet from '66-'69. I have always driven extra to get to your store rather than shop at Home Depot. But no more! By no longer sponsoring All-American Muslim on TLC, you've caved to right-wing religious fanatics, who are ironically, just like the people they're afraid of. It's just a different religion. Those self-proclaimed Christians are just showing how hypocritical they are, and you're supporting them! They and now YOU, are part of the problem; not part of the solution. There is no middle ground. Lowe's and those idiots forget just how many Muslims serve in our Armed Forces and have died or been permanently maimed wearing our country's uniforms, not only in Iraq and Afghanistan, but in Viet Nam and Korea, just like loyal Japanese-, German- and Italian-Americans did in WWII. Show some courage. Do the right thing and resume sponsoring All-American Muslims and any other show that celebrates E Pluribus Unum and the contributions that come from all kinds of people. That's what our country is about, or should be, not the fear and hate that add nothing to our culture. Show some guts, NOW. | |
| Gerald Drucker, Ph.D. | 12/15/11 |
| Shame on you for pulling your advertising from American Muslim, and caving in to a bigoted small Florida group, the FFA. It is profoundly unamerican. Need I remind you that 4000 american soldiers died to uphold the rights of muslims in Irag, and that many U.S. service men and women are muslims. Until you retract this move and do the right thing I will conjsider Lowes as small-minded, bigoted and un american and never shop with you. As an American Jew I consider every kind of bigotry and discrimination, qwhether to bklacks, muslims, hispanics, jews etc. a threat to our freedom as a people. How dumb and bigoted are the people making these decisions for you? | |
| Elizabeth Hayes | 12/15/11 |
| I am deeply disappointed in the decision by Lowe's to pull advertising from All American Muslim on TLC. Have you decided that your "core customer" is a fearful, small minded, bigoted, poorly educated mean spirited Christian Conservative? The only way that we as Americans can overcome our fears of Islam is to educate ourselves and "All American Muslim" is a start. The show's topic is in no way extremist or subversive in nature. We have religious extremists and zealots right here in our own back yard and they are Christian Conservatives who are trying to ram their agenda of hatred and intolerance down everyone's throat. I will be spending MY home improvement dollars elsewhere. | |
| Andrew Sturgess | 12/12/11 |
| Kudos for sponsoring the American Muslim show in the first place. It was a show designed to enlighten the public about people that live in this country and participate in the culture of this country. Shame on you for not having the backbone to stand on your principles and letting an extremist group who certainly have nothing to do with tolerance and Christian principles influence your thinking. What a cowardly response. Home Depot, here I come. | |
| George B | 12/12/11 |
| I recently retired with 35 years of military service. Have been a loyal Lowe's customer for years. But that may end soon. If I do not mind a show such as "All-American Muslim" being sponsored by Lowe's, no one should. Your company is just showing it's true colors and does not deserve to be receiving any more of this military mans money in the future. It has been a down hill slide with your corporation over the last few years, your installation being done by the Manchester NJ store is sub par, have had problems with projects that I have had done through your store there. Now this. Maybe you should look at increasing your bottom line by getting back to values that you used to have. Serving the local population (whatever the religion), quality work and ethical standards. Sadly, you have lost all three. May be time to switch over to Home Depot for my next remodel project, the kitchen. They cannot be any worse that what you are providing. | |
| Cameron Byrne | 12/12/11 |
| I am appalled about Lowe's decision to pull their television ads from All American Muslim, a current running show because bigots complained that they did not want to see the commercial of an American company during this show. This is down right racist. To even bend to the views of the groups/people whom complained to Lowe's is making Lowe's as culpable in racisim as the complaining parties. I grew up in an America that attacked, beat and stepped in the way of Black citizens (as well as other ethnic groups) and knew in my heart that something was not right. I learned to be "different" from what I was taught and stood against racism from a young age even if it meant punishment against me. I will not stand for a company supporting racism and then stating they "had to pull the ads" because of "popular" view. This is racism and I will never shop at a Lowe's again even if they issue an apology. Shame on Lowe's. Shame on those whom made the decision to pull ads. Shame on the groups/people whom got Lowe's to side with their racist viewpoints. Shame on any American whom would support the pulling of these ads...NONE of you were originally here on American soil. | |
| Does it really matter? | 12/12/11 |
| Lowes, You are finding out that you are damned if you do and damned if you don't. I applaud you for pulling your advertising recently. It shows you have excercised your right to spend your advertising dollars where you feel it best suits "your shareholders company". Yes you may lose shareholders and customers, but I bet you also gain as many as you lose. The government has no right condemning your actions and cannot tell you where you have to spend your advertising dollars. Our government is overreaching with any political boycott or inquest they are wanting. I can tell you right now that if you stick by your decision, I am one of the investors/customers you will gain. Being a business owner myself, I understand that what ever decision you would have made in the advertising would have been wrong in someones belief. But if you waiver now it will show the inability to be a stron decision making company. That is why you are damned if you do and damned if you don't. | |
| steve murphey | 12/12/11 |
| Way to fold to red neck pressure. what's next. someone who has blue eyes that someone else doesn't like. thanks for getting us closer to Germany before ww2. respectfully, a non Muslim christian who Does believe in our Constitution. sm | |
| david h | 12/12/11 |
| I just read about your decision to pull out your advertising on a particular program on television.This shouldn't be construed as racist, or religious bigotry, in Ca. you have a state senator seeking to make a name for himself on the national level at your expense, many Americans are becoming aware of the encroachment by such groups and the changes in America they are intending to make and we applaud Lowe's for having an attentive ear for their customer base. While it is the right of people to boycott your stores, if they should choose to do so, it is at their loss, I believe Lowe's to be the finest home improvement store in America today. | |
| | 12/12/11 |
| Great job Lowe's!! I am glad that corporate had the courage to pull the ads from TLC, please do not cave in to the main stream media or the other liberals who are howling discrimination. | |
| Nancy Myers-Bradley | 12/12/11 |
| I shop at Lowe's frequently but will not do so ever again. What a shame that you are so completely blind to the constitution's guarantee of freedom of religion. My husband is an ordained Christian minister and he doesn't understand the cowardice of pulling your ads from the Muslim TV program. It is cowards like you who lead the country to believe that there is something wrong with Islamic people. It seems to me that it is better to stand up and sponsor a show about a religion that is misunderstood in order to help America better live our tenets of tolerance and multiculturalism rather than folding to the ridiculous right wing so-called Christians who are intolerant and bigotted. It's difficult to understand how they profess to believe they are living the life Christ taught when all evidence supports his teachings of love, understanding, and generosity. Too bad that you allowed the fanatical few to dictate pulling your sponsorship when this program could do so much good. Shame on you. | |
| J.D.Dithers | 12/12/11 |
| Thank you for pulling your advertising from All American Muslim. They will have to prove that. I saw Muslims on TV cheering when the Twin Towers fell. This has nothing to do with religion or polotics.This is about being an American. | |
| Scott Rumph | 12/12/11 |
| Lowes definately did the right thing by refusing to sponcer the television show "All American Muslims" for many reasons. Good moral decisions are always ultimately good business decisions. My business is a good customer of Lowes and I am a good customer of Lowes and I am so proud of their quick decision to do what is RIGHT. This decision is not about disliking any group of people but it is about refusing to promote a political agenda which is by their own definition built on killing all who do not agree with their beliefs. I am so encouraged by your decision - it is such a breath of fresh air to see a large corporation stand up for what is right and especially do it so quickly! Thank you, | |
| Denoise Jones | 12/12/11 |
| I am saddened that Lowes has chosen to support bigotry by pulling its advertising from the reality TV show All American Muslims. Have we learned nothing as a country from our treatment of Blacks, Japanese, and other ethnic minorities? I have a choice and I will choose not to shop at Lowes. | |
| Lowes Supporter | 12/12/11 |
| Re: Lowes decision to pull advertising from the American-Muslim show. I support your decision 100%. Government and special interest groups have no business dictating to a commercial enterprise how and where to invest their advertising dollars. I will continue to shop at your stores. PS. My local Lowes store offers excellent customer service. | |
| Del Johnston | 12/12/11 |
| I have just seen how you pulled your ads from the show All-American Muslums. My hats off to you. Thank you for standing up to ALL AMERICAN VALUES. One can not be an American and a Muslum. It is like mixing oil with water. Their so called holy book says death to all infidels which is anyone who is not a muslum. I will now by all of my hardware from LOWES even if I have to go out of my way. Thanks again!!! | |
| Mary Ann Rohde | 12/12/11 |
| I just want to say thank you for removing your sponsorship for the Muslim TV program. This is America and we do not need to push Shariah Law and people who do not want to assimulate. I would also like to add, that in America our language is ENGLISH and that is the only language we should hear blasting from loud speakers in any store................. thank you | |
| Clinton Davis | 12/12/11 |
| Pulling Lowes advertising off The Learning Channel program in Michigan means I will boycott purchasing Lowes prducts. I have never done this before so this is my first. We have our own religious fanatics who give christains a bad name and corporations should not bow to the bigotry of such fanatics. | |
| Jeff Miller | 12/13/11 |
| You Pulled your sponsorship from All-American Muslim, Im pulling my business from you. I have spent alot of money at Lowes, from Landscaping, which is my main business, to flooring, tools, ect. | |
| Melanie Ellan | 12/12/11 |
| I've been shopping at Lowe's for years. I know many of the staff at my local Lowe's by name and they know me. I just read about your pulling advertising from the TV show, which shows Muslims families being ordinary people who happen to be member of the Muslim faith. Most groups of people of all religion, ethnic groups or race are NOT terrorist or mad bombers. They are just individuals and families who want to live their lives in peace, raise their kids, follow their dreams, contribute to their community through good works, volunteering, etc. It is okay to disagree in a Free society, it is Not okay to discriminate against the least favored group of the hour or day because of individual in that group who for reasons of their own have turned to violence. Here are my 3 Favorite patriotic quote on Liberty: "Bear in mind this sacred principle, that though the will of the majority is in all cases to prevail, that will, to be rightful, must be reasonable; that the minority possess their equal rights, which equal laws must protect, and to violate would be oppression." -- Thomas Jefferson: 1st Inaugural, 1801 "Of liberty I would say that, in the whole plenitude of its extent, it is unobstructed action according to our will. But rightful liberty is unobstructed action according to our will within limits drawn around us by the equal rights of others. I do not add 'within the limits of the law,' because law is often but the tyrant's will, and always so when it violates the right of an individual."--Thomas Jefferson to Isaac H. Tiffany, 1819 The Bill of Rights gave the people The right to Worship as they see fit. It did not give us the right to judge others because we do not believe in their religion. "The majority, oppressing an individual, is guilty of a crime, abuses its strength, and by acting on the law of the strongest breaks up the foundations of society." -- Thomas Jefferson to P. Dupont, 1816.. | |
| Sylvia Allen | 12/13/11 |
| I am a constant DIY home improver and visit my local Lowes store at least once a week. However, I am deeply disappointed and disgusted with their decision to pull their funding of the American Muslim show. We Christians complain about Muslin extremists and yet we don't recognize the Christian extremists within our own society. I have lost all respect for a corporation that bends to the wishes of this small-minded, biggotted Christian extremist group. We need programs like the American Muslin show to help teach Americans that Muslim can and are good loyal American citizens. From this day forward, I will drive the extra miles to Home Depot. | |
| Roger Paige | 12/13/11 |
| When I need things for the house and garden I have a choice here in Lexington: Lowe's, Home Depot, Ace Hardware, or my local Chevy Chase Hardware. Lowe's decision to cave to pressure from the bigoted crackpots at the Florida Family Association and pull their advertising support for the "All American Muslim" show on TLC means that I will now have three places to go for my home and hardware purchases, as I will no longer spend my money at Lowe's. “We understand the program raised concerns, complaints, or issues from multiple sides of the viewer spectrum, which we found after doing research of news articles and blogs covering the show,” said Katie Cody, a spokeswoman for Lowe’s.(Washington Post, Dec. 9) This is a reasonable response? It "raised concerns"? I'm sure it did -- from the people who would have us all think that Muslims are some kind of existential threat to our country. Because they're Muslims. Never mind that they're everyday Americans living with the very same American lives that we all do. They're Muslim, they're dangerous. Well, folks, here's another concern, complaint and issue being raised by me. You've stepped right in it this time. In an attempt to placate a bunch of unthinking reactionaries you've managed to look pretty unthinking yourselves. I'll be happy to go back to shopping at Lowe's, but I won't until I see clear evidence that your corporate practices are not beholden to the bigots among the American populace. I don't want to reward that kind of thing. | |
| | 12/13/11 |
| Yes Lowe's! It is about time we speak out. What happen to Lowe's freedom. I will purchase everything I can from Lowe's . They have the right in this Country to run their ads where they choose. I admire the courage it took to take action. Muslins go home if you don't like the way we do things. We owe you nothing. | |
| Ed | 12/14/11 |
| I would like you to know that most Americans support your decision to pull advertising from that brain washing show, "Muslim America". I will now do all my business with Lowes rather than Home Depot, and I will encourage others to do so. Keep up the great work and do not let the radical left influence your good decisions. A boycott against you would be totally ineffective, and I envision your sales increasing as a result of your decision to pull advertising. | |
| Luann DeLUca | 12/14/11 |
| Great move, Lowe's for listening to some out of touch right-wing group opposing the reality tv show "All-American Muslim", and pulling your advertisments. The Daily Show of 12/13/11 nailed your ass. The far FAR reaching audience that Jon Stewart pulls in will 1) now be informed of your actions, 2) have lasting consequences for your knee jerk and absurd reaction, 3) put your company in a negative spotlight at a time of year when that is the last thing you would wish, and 4) have people running to AISLE 5. I have crossed Lowe's off as a store for my home improvement shopping ... now you're in the same league as Home Depot! | |
| Mark Manning | 12/14/11 |
| I have been a Lowe's customer for years. I believe that the service is superior to Home Depot and the selection on most items is better. However, with the recent "pulling of Advertising" from the TLC channel's "All American Muslims", I will be "pulling my business" from your stores. Really? "Strong Political and Societal Views?". It's a reality show based on a family of a particular religion living in America. What could be more American? Are you still going to have advertising during "Toddlers and Tiaras"? If so, your priorities are sorely misplaced. | |
| Vicki | 12/14/11 |
| I see a lot of posts regarding Lowes not hiring people due to their ages. I am a 53 year old woman that was hired by Lowes in the receiving dept to unload the truck. I would say a large percentage of the employees in our store are older than I am. They had more faith in me that I could do the job than I did in myself. I LOVE the job and have gotten so much stronger because of this job. I work with a great team. I work a full time job during the day and part time at Lowes in the evening. | |
| AZMI | 12/14/11 |
| I'm an American Muslim. I boycotted Home Depot about five years ago and never spent a penny there since and been going to Lowe's. How much I spent at Lowe's since thousands. Mr. Niblock my business may mean nothing to you but my promise to you is, I'll never spend a penny at Lowe's from now on because you are a week CEO for listening to a hate group. | |
| Dr. Thomas McMahon | 12/14/11 |
| Lowe's recent decision to pull its ads for the show An American Muslim is an insult to all free thinking Americans. Lowe's caved in to a religious group in Florida for fear they might upset a few people's sensibilities. Well, now you've upset mine so I won't be shopping at your store anymore! I've spent alot of money at Lowe's over the years but no more-I'm going to Home Depot from now on! | |
| Smart Move? | 12/9/11 |
| My wife’s father has over 10 patents on products sold at Lowes and your competitors. I have shopped at Loews many times myself. Your company pulling your ads from “All American Muslins” was a horrible PR move for a couple of reasons. 1. You look like you are easily persuaded by religious extremist groups. That says to me that your core leadership is not strong and company stability is week. 2. Any company that is successful knows to stay out of religion and politics. Asks your selves what percent of my customers are religious extremists? Is the publicity you are receiving being associated with extreme Christian groups generating you more business? 3. With this national publicity you are alienating potential customers that are offended by your religious stance and will take their business to your competitors. 4. How many of the products that you sell and profit from were created by Muslims? I can count 10 personally so we all know that the number must be higher than that. Don’t mix business with politics. | |
John Wright  | 12/5/11 |
| I am a disabled veteran. For the store in general and the other employees, the service and line of products are so good that I can not rate the Grand Junction CO Lowe's on Rimrock Drive a single star. The problem is the stores hard-nosed manager. Like many combat veterans, I have some brain injury from close explosions and concussions. This causes me to be somewhat forgetful. I had shown my disabled veteran's card about 20 times or more times at this store to get my 10% discount. A few days ago I was making a large purchase of building materals and found that I had forgotten my V.A. card. The checker called the manager and was told that I could not get my discount without presenting my card. Lowe's is about a half mile from where I live and I had switched my shopping to there from Home Depot which is over 4 miles from my house (everything else being about equal). So, that day I went to Home Depot and bought the same products there; when I told them that I had forgotten my card: they said "no problem, we have seen your card many times before. The next day I went back to Lowe's and spoke to the manager telling him about my forgetfulness due to some of my disabilities from military service. He told me that he was not going to make any exceptions about the rule and that Home Depot was breaking federal law by remembering that I had a card. Well, if there is a law about refusing discounts to veterans who forgot their card after showing it over 20 times previously, I also know that there is a federal law about giving accommodation to disabled people because of their disabilities. This manager's hardnosed approach to disabled veterans does not bode well for this area. Now I always shop at Home Depot even though it is 8 times further away and cost more gas for transport. Also, I meet with other combat vets periodically and I am going to tell them about the hardnosed approach of this manager toward vets. I meet with many other disabled veterans at the V.A., which I go to frequently; I will be sure to talk to them about the hardnosed manager at Lowe's and his attitude toward vets. I belong to two veteran's service organizations, and I plan to discus the Lowe's manager those places. Have you heard of word-of-mouth advertising? Just keep pissing off the veterans. | |
| gene | 11/21/11 |
| I am a united states veteran. lowes in somerset, ky advertised they give military discounts. I took a copy of my honorable discharge to the store and they would not except it. What's better than an honorable discharge? | |
| Lowes victim | 11/21/11 |
| I'm giving a 1 star rating to Lowes due to the nature of the problem, IDENTITY THEFT. I was going to order a refrigerator on the website but had questions first. I called the refrigerator department at the Keller, Texas store and spoke to an employee. She told me that I could place the order now over the phone. Wonderful. I gave her all the information needed (she apparently wrote it down on a piece of paper instead of entering the data directly into the computer). What she did next is beyond belief in this day of identity theft, she repeated, OUTLOUD, ALL...MY INFORMATION, my name, address, credit card number, SECURITY NUMBER, EXPIRATION DATE. Anyone standing within earshot may have written the information down and will later use it to make purchases on my credit card. I called another local Lowes store and asked their employee in the refigeration department how they handle phone orders and the gentleman said they enter everything directly into the computer, even if they have to ask a dozen times for accuracy but they never say it outloud, to maintain my privacy. I'm going to have to watch my credit cards closely to make sure I'm not going to be a victim of identiy theft because of this. I called the Lowes store in Keller, Texas and spoke to a manager, Kris. Her tone of voice was of someone totally unconcerned, saying "Sorry it happened to you". She told me that Lowes has no specific procedure of taking phone orders but she would speak to the employee, then said "Anything else I can help you with?" I told her the damage was already done, anyone within earshot now has my credit card information and if I become a victim of identity theft, I know exactly the store and the employee's name that is responsible. This is the last time I make ANY purchase over the phone. Thanks Lowes, stay tuned...you could be hearing from my attorney. | |
| Mary Pizzuto | 11/9/11 |
| My husband and I bought carpet for the house on 11-05-2008. sent the wrong carpet out twice finally had it installed in 2009. and still was not the right carpet. shortly after the carpet started rolling up. and has not been right since. Tried to talk to the manager and was told they were not going to do anything about it. and were very rude. Paid 806.38 to install and 3995.46 fot the carpet. We will never ever buy any thing from Lowe's again.The least lowe's could have done was send someone out to stretch the carpet..its so bad I trip on where its rolled up.We are in the process of installing all new windows in the house ordinarly I would have gone to Lowe's for the windows. but I will certainly not be doing it now. | |
| Patrick Flannery | 11/3/11 |
| I ordered a refrigerator from the Lowe's Store in Lake Park Fl On October 23rd. I was told the item woulf be delivered on November 6th. I canceled my out of town plans for that weekend so I would be home for the delivery. I called again October 28th to be certain of the delivery. I was assured of the date of November 6th. I called again today(they did not call me) Now I'told DECEMBER 6th!!! I have twenty five people coming to my house for Thanksgiving. NO REFRIGERATOR. The only thing they aske me is if I wanted my money back. No wonder so many stores are being closed. | |
| | 11/4/11 |
| I ordered a huge amount of items at Lowe's in Rancho Margarita, and the staff there that helped us was awesome! They took the order, then contacted the Prescott AZ Lowe's store to let them the order would be faxed. Geoff Ferrell was are "go to" man in Prescott, and the person that confirmed the order (we spoke on the Lowe's Ranch's phone). My order was to be delivered to 207 south Arizona Ave on Thursday, August 13, 2011. Two weeks later I received a call in California (our main home), and Geoff Ferrell said he couldn't get all our products to the AZ home until, Tuesday, August 25, 2011. I contacted my contractor, and let him know so he could tell the workers. On Tuesday August 25 2011, Norm (Lowe's delivery driver) delivered some of our order! Norm (the delivery driver) told my contractor that 10 main posts where not in the order. He told my contractor "sorry, I don't have a receipt to give you, but you can go to the store & get it if you want one"!! I had workers on site, and not enough post to even start the job! I WAS NOT notified ahead of time by Lowe's AZ to let me know, that with even a 2 week lead, they could not get the main post to start the job. I was liable to pay those workers that were on the job site......$800.00. I called Lowe's AZ, from my California home, when my contractor called me about the missing posts. I was transferred to Mr. Steve Soto. When I explained the problem with the missing posts, he stated "Whoops" with a little laugh! That made me so angry, I said things I should not have, but Mr Steve Soto hung up on me!! NO PROFESSONALISIM AT LOWE'S AZ!! 1 hour later, Mr. Geoff Ferrell called me back, and told me he was sorry about the problem, and would replace the 10 post with a higher quality post, and they could be delivered that day. GREAT......everything looked like it might work out!! the 10 post were delivered @3:30 pm, and too late for the workers who sat all day waiting for the delivery. The next day my contractor call me in California, to tell me that the posts were the wrong size (they were 4 3/4", and not the 4" we had ordered 3 weeks earlier). Once again, my workers were there, and Lowes had delivered the wrong materials. I told my contractor to send the workers home, and my husband & I made the 8 hour drive out to Prescott AZ, we would handle Lowes! I had to pay those workerts who showed for day 2 of the job...........another $800.00. I am now out $1600.00 for Lowe's mistakes!! When my husband & I arrived to Prescott (an 8 hour drive), we loaded to posts into the truck and too them to Lowe's Prescott AZ. To our surprise, Mr Steve Soto ( the man who hung up on me) was the manager on duty!! He was so busy passing the buck to everyone else who could have made this mistake, that I had to leave and let my husband handle, before I jumped the counter. He promised my husband he would look "in the Valley" for our posts. A sorry was said, but at the same time as the "sorry" he was still passing the buck even down to the delivery driver, Norm...WOW!! I must say, later that day the 10 posts were delivered. Should I say Thank You at this point???? I am out the $1600.00 paid to the workers, the gas, food and time to/from our trip to Prescott AZ from California to handle it. I tried to do Lowe's survey, but my original receipt was from 10/07/2011 and it was too old to leave my opinion. I WILL NEVER, NEVER, NEVER shop at Lowe's ever again, and believe me, all my friends & neighbors will hear about the huge Lowe's screw up.......and the "pass the buck" management. | |
| Julie B. | 11/5/11 |
| I feel you pain Chris B. I did have knowledge of Lowes Veterans Discount and being a Veteran, I used it several times by bringing my DD214 with me at check out. My most recent visit however I was told that "anyone" can print out or forge a DD214! I have a certified with a raised seal DD214, this is not a fake! I was told I needed a photo government military ID. I am not a retiree, I do not use the VA Hospital even though I am considered a disabled vet. Why would I have a photo military ID and how would I even get one!!? I was soooooo mad when I called the Lowes Corporate Customer Service and was given the standard speech "Lowes policy is to only accept a photo government military ID" When I asked how a veteran who has had not contact with anything military for more than 15 years would get such a card I was told, "Lowes does not provide that information to people" to which I responded, "If that is the ID you REQUIRE you should be able to tell veterans who to contact in order to get the ID." Just because "I said so" is not a good reason for anything. Lowes policy Sucks! | |
| Linda Pasco | 11/8/11 |
| What horrible service Lowe's gives. I purchased a new washer 8/4/2010, here it is November 7, 2011 and I still have had no word from the third party whom was suppose to fix the darn thing. Motor is shot, I purchased the extended guarantee. Al I get is the run around, they didn't even order the new motor until 5 days later, after the initial repairman came. (Spoke very little english, by the way), thoroughly disgusted with Lowe's and am so sorry I dide business with them. My next step is to contact the media, and have them troubleshoot this, I'm tired of being given hoops to jump thru. Think twice people before you purchase from Lowe's. Call me I'll give you an ear full. 813-643-0388 | |
| powellconstruction | 11/1/11 |
| Hello my name is eric powell and i am sorry to say that lowes (aim) for kentucky kenny laneum and tk flooring hired a me knowing i did not pass the back ground check but did not tell me and allowed me to work for 3 years they know tis and did not tell me destroying my life and my lawyers think i can get a lot of money so you might want to check T&K FLOORING for unlawful act because it is coming back to bit lowes in the but. | |
| Janice | 11/1/11 |
| I would like to take a few mins out of my busy day to let you know I enjoy your newest commercials with their "cre8ive" touch! Thanks for making a commercial pleasant to watch. Janice | |
| Christopher | 10/28/11 |
| Ok, here is the deal. On September 22, 2011 I had a job interview for a position at Lowe's in Elkhart, Indiana. I went to this interview and I thought I did a great job at it. I'm a professional person and very intellangent. I went for a week without hearing anything from them. Ok no problem I thought, granted the position that I did the interview for them was for the flooring department and I didn't have no experience in that field. One week later I had anouther interview for a different Lowe's store in Dunlap/Goshen Indiana for a position for an unloader. I went to that one as well and again I thought that I hit that one as well as the other one I did a week later. I must have not got that job either since I never heard nothing directly from them. Now just yesterday October 27, 2011 I had another interview for a parttime position at the Elkhart store again. And yet again I didn't get hired into the company. What does it take to get a position for that company? Do you have to kiss up to get in there or what. I'm getting tired of the run-a-round excuses that this place is doing. I will never apply there ever again in my life. It has been a waste of my time trying to get in there for this past 2 months. I haven't worked since July of 2006 and I was hoping to start my life over with a new job. I guess not. Oh and by the way, I know that most companies run a background check on you before employment, and I'm ok with that. The problem that I'm not ok with is if the company doesn't use a reliable sorce to check out the person Example: for me personally the Indiana State Police Department instead of a cheap knockoff one on the internet that isn't true or accurate. I ran a background check on my self a month ago and found out some bad information that wasn't correct and it told me who done one on me also. Guess what, Lowes did. The internet one had wrong personal information like my age and birthday, mispelled address, and other minor stuff like that. I have a very clean background, I also go to college for Criminal Justice. That right there shows you that I got a clean record since I get Government Financial Aid and Loans to go to school. Apperally Lowes dont care. I know that I will never apply there ever again or buy products there ever again. My advise is to leave them alone and not do bussisness with them. | |
| 2245 biggest Lowes hoe store around!!! Louisville KY | 10/28/11 |
| Let's start from the top. Louie Bailey I'd the store manager who has been in a intimate relationship with Tammy B. head cashier now manger to the front end for sometime now. not only have they been caught in the unisex bathroom by and employee but have been seen following eachother out of Lowes to what we all assume is to meet up. They live in opposite directions so why meet up in parkinglot and then head same direction. The said above woman had aslo been with and solicited many men (Jim, Josh S., Louis Bailey, Kenny Lanham, Tristan Davis, Ryan Aubrey, Jeremy etc etc etc). She has gone around in may occasions talking about her "toys" and her love for also woman. Many times she had sent nude photos to these men and given then blowjobs in not only the Lowes store but parkinglot. HR has been confronted many times if her activity including a employee who wanted to resign do to catching the store manger with this woman. Travis Davis was I believe the first to witness these such actions. Nettle Wallace who is the HR manager is a good friend of this woman and puts her incharge of dinners, cookouts etc. On to the next issue. This store has had children consived by a zone manager and cashier and all they did was promote and move Shorty Browm while giving his pregnant mistress a Cush job. She then had this child and continued to tell her husband in Iraq that it was his due to the fact that Shorty dropped Diedre M. Now Deidre A. Like a hot potato. Her husband still not knowing that the child isn't his. Well let's move on to Tracy Hornung who is now Tracy Ware. Another whore who has slept with Josh stoess, Eric Bell, Shorty Brown, Patrick Dalhgren and many many more. She herself was promoted and moved to another store. Let's move onto Jeremy(the zone manager) he also has been screwing around with Vickie (paint) and this was found out throu emails on their Lowes account that they accidentally printed pit in the store. Again a nice coverup by Nettie who reprimanded those who read the printed emails instead of those who wrote them. I could go on forever with this store but you get the point. It's worse then the obvious things mentioned in this post. Chris C. And Dave R. Really need to open their eyes and interview employees without the supervision of Louie or Nettie. This store needs to be cleaned out!! | |
| Regina Morris | 10/26/11 |
| We purchased a front loading Samsung washer/dryer pair with the 4 year extended warranty from LOWE'S in 2007. When the washer started leaking 4 days ago, we called LOWE'S to get a repair technician. They contract out and gave us the name of the third party company who would complete the repairs. Took 1/2 day off from work only to have the technician show up and poke around the washer with a screw driver. He said it only needed cleaning and charged me $85.00 for the service. Within 5 min the washer was still leaking. The repairman came back and tilted the washer up to look under it. I came inside to call LOWE'S to find out what my repair options were. When I went back into the garage, the tech was on the phone with his company. He wouldn't talk to me or tell me what was broken or how it would be fixed. He kept repeating over an dover that I needed to call his office/manager. I asked him what was broke and he showed me a slit that had been cut into the rubber seal around the door. I asked him how he managed to poke a hole in the seal while I was gone, He spoke absolutely no english other than to say to call his office/manager. I called LOWE'S customer service department. The manager, Christy, said that another third party company would come out to fix the problem, but since the seal was not covered, I would have to pay for it. When I explained that the tech from the third party company poked it with a screw driver she said it was not a covered issue and not LOWE'S policy to get involved. Since we bought the contract through LOWE'S, they should honor the contract and repair the unit. I did not sign a repair contract with a third party company, I signed for it with LOWE'S. It's bad enough to call customer service and deal with reps out of the country, but when they show up at your door and damage your appliances, LOWE'S should take the responsibility since that's who they chose to contract with. One more example of being screwed over by corporate america. We shouldn't have to suffer because they refuse to take responsibility. I wil never buy anything else from LOWE'S again. Since HOME DEPOT is right around the corner, I'm sure they will appreciate our business. Since we are going through a major bathroom and kitchen remodel, we'll be happier giving our money to HOME DEPOT. | |
| Dennis King | 10/27/11 |
| I have been applying at lowes for two months now for a multitude of positions and have retail experience but I am turned down with-in an hour of applying. I am 58 years old and believe that this is the reason. Lowes has engaged it self in age discrimination. | |
| Jon Potter | 10/24/11 |
| I have shooped at Lowes in Hermitage since it was on Lebanon Rd in a small little building.In the past two plus years the Old Hickory BLVD store has gone to the dawgs.The store manager has no idea who was working as I told him about a problem in lawn hardware products like mowers and blowers, and chain saws today. This entire store has gone to blank in a basket. the employees are lazy, no nothing, do nothing, and; it is obvious the manager does not care. I doubt he even has an employee training/orientatyion training plan. This is sad as this Lowes aqws better then Home Depot. Since 2008, Home depot blows this store away. When the manager never leaves his office, and the employees do not care-customers shop elsewhere. | |
| lowes does not care | 10/21/11 |
| I am currenlty a lowes mananger and they could care less. Half our senior managers have boned our staff at our store and everyone knows including our distrcit manager and they do nothing about it. When you get shorted pay from work they blame you and they could really care less what happens as long as the store is profitable. Bottom line is that if you want to work for an open door policy company that prasies the good ole boy program then jump on board with lowes. No issues are ever resolved and if you call your district hr then the next day you are being questioned about it. Lookin back I would have never vested the time I have if I would have known. Funny thing is the direction we are going in now at my store is even worse. 1282 | |
| LOWE'S ZERO CUSTOMER SERVICE | 10/18/11 |
| Purchased a new mower from Lowe's (over $3,000) and purchased the Service Advantage Plan - Extended Warranty for several hundred additional dollars. We had a minor mechanical issue with our mower early this summer. We noticed the service center charging/billing Lowe's for services not being performed and reported the concern. Our mower was returned the exact mechanical issue was experienced again. A pulley spindle from the deck came completely off. The service center was contacted through Lowe's service advantage and a pickup was scheduled. The mower was "repaired" and returned several weeks later with a destroyed battery and acid residue spread over my entire mower. This was early August. We immediately contacted Lowe's Service Advantage with photos documenting the damage. The mower also had never been repaired properly and yet Lowe's Service Advantage had been billed for services/repairs not provided. We brought this questionable activity to their attention and demanded our mower be repaired. At the same time we started receiving harassing phone messages from the service center noting we had reported them as crooks. We never reported this service center as "crooks" but did report questionable charges for repairs and parts which were never conducted or installed. Lowe's Service Advantage refused to repair our mower because to damage took place at the service center. Normally, I would not have an issue sending my mower back for repair but obviously a member of the Lowe's Service Advantage organization contacted the service center and shared our concern due to the harassing messages we received from the service center. Who would realistically trust a $3,000.00 investment with a service center likely to retaliate. We refused to return our product to the original service center and demanded another service center repair our mower. Finally, around mid September, we were contacted by Tena Wilson (Lowe's Executive Group) and promised our mower would be repaired using another service center. The new service center picked up our mower just over three weeks ago. Last night I received a personal call from a Lowe's Service Advantage representative asking about our satisfaction in the repair. I explained that I did not even know the mower had been repaired. I asked about the repair and no information was available. Today I had planned to contact the new service center and check the status of my mower. I arrived home to find (2) messages on my machine. (1) Lowe's Service Advantage stating we would have to contact the original service center who damaged our mower for the repair and (2) the service center calling to schedule delivery of our mower which Lowe's Service Advantage (again) refused to repair. Both messages humor me because we just received a message the night prior checking the satisfaction of the noted repair which never took place. We are sick of excuses. Tina Wilson (Lowe's Executive Group) promised us our mower would be cleaned of the acid and repaired from the damage it experienced while at the service center. She lied. We are now through with negotiating. We are demanding a full refund for the mower as well as the worthless Lowe's Service Advantage Plan. I feel we have been incredibly patient and extremely flexible until now. Should we not get more than three weeks use out of a $3,000.00 mower protected with a several hundred dollar protection plan. Ask Tina Wilson and see what she will tell you today.... tina.wilson@lowes.com If she answered to me, she would be providing a detailed explanation on why her poor judgment and lack of concern are costing Lowe's unnecessary legal fees. | |
| Maurice E Knapp | 10/8/11 |
| To whom it may concern I am a 51 year old man that has over 20 years of customer service and sales experience. The reason for this letter is to try and learn and understand what your company is looking for in its employees because every time that I apply for any position wether unloader or department assitance I get rejected evan befor the possibility of an interview. I just dont understand what you are looking for or with what mesure you evailuate a prospective employee. It seems to me that you dont want really good workers for your store or you only want young people or evan it may be that I am not pretty enough,what ever the reason please try to help me understand because acording to what your qualifications are I certainly fit the bill. | |
| anoymous | 9/28/11 |
| After reading these comments it seems that it is not just one store that does not know how to treat their employees. The store in this reference is no different. If they want to get rid of you they will find a way. There have been mental breakdowns in which the people had to get help at the recomendation of the Store manager and then a few months after they came back they were set up by another associate and fired.The store manager and management team will perform an act of marking things down then fire associates for following their example. The upper managers are so up the Dm it is not funny he is so snowed. We still work here but daily unless u r on the Managers"good list" (which most of us are not) who knows how long we will be, U ay ask find something ellse.... in our area it is not that easy. | |
| An employee who is finding it impossible to be able to transfer to a closer | 9/27/11 |
| WOW!!! I am driving 10 miles one way and 10 miles back home, everyday that I work!! I have followed company policy on transfering to another store, I have applied to the open positions at the store I wish to transfer and still, I get keep getting the "kiss off", which is the "thank you for applying, but unfortunately we are pursuing other canadiates at this time", MY ASS!! It is funny how you want to stay with a company and then they have to make it so GOD DAMN HARD ON YOU IN THE PROCESS OF JUST TRYING TO TRANSFER TO A CLOSER STORE!! | |
| Joyce | 9/22/11 |
| My daughter graduated from college in May of 2010. She could not find a job anywhere. The only thing she could find was at Lowes Corporation in the call center for consumer complaints. It was awful for her. Being cussed out everyday because their washer or stove didn't work right. That was bad but what was even worse was the way her supervisor treated her. He took an instant dislike to her because she was a college graduate and he wasn't. Then she saw him in the parking lot with a woman who was not his fiance doing who knows what and that didn't help. He did everything he could to make it hard on her and finally got his way and she was let go. She was at work everyday and tried her best. Her fellow employees were the cream of the crop. The man that sat next to her drank out of a flask he kept in his jacket pocket. One of the women was on parole because she had stolen drugs from a drug store. The only reason she had a job was because she was related to someone in the company. Is this how all big companies are? That's really sad. | |
| | 8/12/11 |
| To: Lowe's Corporate office, Shopping in Lowe's, in Prescott AZ, I was shocked to find that Lowe's in full deference to all Americans, is now using bi-lingual printed material and stores across America. English is our primary language. We are fighting a full blown NARCO WAR of terrorism on our S/W borders. The Obama DOJ has supported this war with full impunity from day one. And Lowe's is dong the same. Meanwhile your fellow Americans are being shot at and 101 American have been murder this year. Lowe's is clearly supporting all illegals who managed to get here, will never assimulate in our society, learn English and become citizens which is why were're fighting a war on our border. They know all Buss's in America that will hire them accept their fake paper work, and pay them under the table and offer them protection. Does Lowe's utilize E-Verify for hiring? Is your hiring p/W printed in English and Spanish? If the answer is "yes," you have kicked to the curve your fellow American work force that needs to be re-employed. Your greed is helping to destroy this counrty right along with our current Gov't. My boycott is already in place and I urge the rest of America to do the same until the sign come down and we can also find products in your store saying "Made IN America." This is America not a third world nation YET. Support your counrty or move South of the border. Disgusted in AZ. Carol Dudas | |
| Rick Stanley | 8/17/11 |
| Perhaps you can help .. I have tried for over 45 minutes to apply for a job at your Bayshore location online, and have been unsuccessful. The site that handles the process – is not working – and gets hung up regardless of what browser I use. Would you please forward this to anyone that can help me complete an application? I am registered already, but can never get by the step where they ask for contact information / phone number etc. Please reply so I know this is being addressed. Blitz02@verizon.net | |
| tony barnes. tb2011usa@gmail.com | 8/24/11 |
| We bought a $500 Whirlpool dishwasher From Lowes in Mt.Pleasant SC. after 18 month and 455 washes the pump is out and now were paying payments and interest on something that does not work. Its Shameful that lowes wont stand behhind the products its sells. If any consumor who is thinking about a major appliance purchase should stay away from any Whirlpool product. Do not make a purchase like we did without checking on the web about conplaints against the manufacture. Whirlpool and Lowes Corperation is will not stand bbehind the products they sell. I hope this helps someone from being in the same position we are. We bought American. To bad its junk. | |
| Beverly Combs | 8/31/11 |
| I think someone should take a good look at the new Claremont,NH, Lowes store. It opened last year in the spring. they have some very dishonest lead people there. My grandaughter started working there when it opened,and has been a loyal employee. She is 23 years old, a single Mom of an 8 month old son. She has been a flooring specialist and just recently given cabinets. She also helps sell appliances,and does very well. Now to my story. She started dating a fellow employee(different depts) in June of this year. He has been with the company for 4+ years.In July he was offered a dept managers job in lumber dept, he asked at that time if his dating an employee would be a problem. they had a meeting of all managers and it was decided that it was fine as long as they were not living together.(which they are not), so he took the position. He works very hard and is doing a great job. another employee decided to take revenge because she was mad and wrote out a complaint about them dating,(she was one of the managers that was at the meeting and agreed that it was not a problem),now she denies it.but anyways they told my grandaughter and this gentleman that they had 30 days to either end their relationship,find new jobs or he has to step down a dept manager. this is discrimination in my eyes as well as other people in this area. we are thinking seriously of not shopping there anymore. my grandaughter has to find another job, with insurance for her son and herself which is not right. why do you condone this kind of treatment to your valued employees? the HR manager said the decision came from your corp office. Please change this rule, if they are not in the same dept and he is not her manager, and he does not do manager duties for the whole store, only assistant managers do that in this store. we have been advised to put this in the local newspaper and also see a lawyer. please respond. my e-mail is gandbcombs@comcast.net. | |
| Ron B | 9/2/11 |
| I'm an employee of Lowes in Middleburg, FL and have been for over a year now. Working retail is new to me, and has been a real learning experience. I have to say, the team I have been working with, from management down to the freight guys and everyone in between have been a great bunch of co-workers and have helped me learn this store, the products and the how-to's of retail immensely. Every team member I meet is dedicated and willing to help the customer in every way possible and we all take a great deal of pride in everything we do at this store. We are a very new store and getting a foot hold in this small community takes a lot of work and effort, but everyone I've met has met the challenge with a smile and it shows to the customers well. I know every customer can never be satisfied all the time, but our team does everything they can to try to make each and every customer a satisfied one....always! I'm proud to work at Lowes, and more so to work at the Middleburg Florida store. Great job everyone! | |
| HELP WANTED | 9/11/11 |
| I work for Lowes Delivery and just wanted to say what a nightmare of a job it is. We get No respect from MGT. We only here from them when something has gone wrong. We are treated like the scum of the earth. And it feels like they dont want to help us out with any costumer issues. I hate going to work for these people. The job isnt that bad its the care less attitudes of the MGT that I cant stand. All there worried about is there bonuses. Weve been through 3 Delivery Drivers in 2 months. You would think that would raise a big red flag to someone who cares. But it doesnt. For now Im stuck, but hopefully not for long. God help me. | |
| Chris B | 9/5/11 |
| LOWE'S BEST KEPT SECRET (VETERANS GET 10% DISCOUNT ON ALL ITEMS) On August 23, 2011,while checking out of the Arden, N.C, Lowes store; I was informed by the store associate( upon seeing my Veterans cap) that Lowes stores gives veterans a 10% discount. (probably a mistake on his part) and I received the 10% discout. The very next day, while shopping at the Hendersonville, N.C. Lowes store, again wearing my veterans cap and upon checking out; I asked the sales associate for the 10% discount. She required proof of being a veteran. After forty-five years; I do not carry proof of being a war veteran (for that matter, how many veterans carry proof with them ). I told her I did not have proof with me; but, that I had served in Vietnam. Her only comment was, "ANYBODY CAN BUY A HAT !" She spoke loud enough that my nephew and five other people online heard her offensive comment.If Jane Fonda had been in my position; I feel she would have been treated with far more respect then myself. The next day, I spoke with the store manager and showed her all my proof ( dog tags, draft notice, etc.)and requested a letter of apology from the store. I received a letter of apology, however, it was more about store policies then an apology. The best kept secret is Lowes ( has an un-advertised military discount). Lowes will never see this veteran in any of their stores and hopefully other veterans; who served for their country and have to prove to Lowes will also use another store. | |
| customer mike carrington | 9/4/11 |
| I have seen alot of comments on here about store 1557 in Hickory NC. I am assuming this is the store on Highway 70 next to super wallmart. I travel all over the country for work and I am only home on the weekends. My home is in Hickory NC. Through the week as I am on the road I have been in several hundred lowes stores acrossed the country. And I have to say store 1557 is the worst store out of all of them (by far) You cannot get a managers override card at any of the desk areas mainly because there is never any managers on the salesfloor. And when a manager does arrive you get a rude heavy set woman who belittles the associated in front of me. I will never ever go in this store again whoever is running this store needs to be replaced. The employees all have time to talk to each other but not the customers. | |
| cdl | 9/6/11 |
| Went on-line to get pricing for gas ranges...no pricing is provided, unless of course you give your zip code "to purchase the item". It is generally a good idea to know how much your paying prior to making a purchasing decision. I will never step foot inside Lowes again, nor look on-line for products from Lowes. My husband is a Contractor and said he was frustrated as well. Can Lowes afford lost business at this point. I guess so. | |
| former employee | 8/25/11 |
| I am glad to see many employees chime in about the 1557 store in Hickory North Carolina. That store is very poorly run (I left the company a few weeks ago) One manager sits in the office and yells over the PA system all day long. While the other manager sits behind her and talks on her cell phone all day long. And the store manager (who allows this) spies on people in the camera room all day. And if you report anything to the area HR manager he will intimidate you and make you quit. There is no open door policy in 1557 with their unethical store and Area HR managers. The Charlotte Observer and Fox news station are gonna be the next ones to hear the story about 1557. | |
| KRISTINE NARUP | 7/6/11 |
| On June 8, 2011 My husband and I went to the Lowes on W. Washington (and Buffalo) in Las Vegas to pick up paint for our patio. We have been going to this store at least once a month for 20 years. We bought our paint, secured it in the "basket" in the back of our truck. When we got home (3 blocks away) both cans of paint had tipped over and the lid came off one can. We had pink, oil based paint all over the back of our black truck. After spending 3 weeks trying to receive some type of compensation and dealing with Taylor (a disinterested manager at the store) and Loew's insurance company we were done. We could not get any assistance and were told Lowe's would only pay half the cost. We were told we were to blame for driving recklessly (we are senior citizens) and the last time I spoke with the manager, Taylor, he told me I didn't need to come to the store or call him again. He said for me to deal with the insurance company. Dealing with the insurance company was no help. Human Resources (in Las Vegas) said they mailed the forms and video to the insurance company, but the insurance company did not receive the documents. After several phone calls to the local Lowes store and their insurance company we gave up. Three weeks later we filed a claim on our auto insurance and the car is still in the auto body shop today. The oil based paint dried and they are unable to get it off. We will never do business with Lowes again. It is disheartening to see how they do not care about their regular customers. On top of it all we are out the gallon of paint. All this because some employee couldn't be bothered to tap down the lid of the paint can!! Lowes - you suck!! | |
| Jason Yates | 7/8/11 |
| Had purchased a washer and dryer from the wise va lowes the people i purchased it from were great sales people, when the delivery drivers came and installed they tore a hole in my laundry room floor. That has been almost 3 months ago and i am still trying to get my floor fixed. It is a horrible experience every time i call to check on the status i have to speak with a different manager and have to explain the situation every time i call. It seems anymore to get any awnsers i have to call corporate and then they call my locale lowes and i finally get a call | |
| Tim | 7/9/11 |
| I have a friend that works in a Nebraska store, Im told that they are working skeleton shifts. The management is terrible, Workers feel that they are actually almost in prison. some of the cashiers dont even get a break in the first 6 hours of work. They say customers a number one. So if they are too busy u dont get a break. Their workers cant even have a simple bottle of water at the register. I will not shop their anymore, People have the right to take a break some time.With all these Big TAX breaks there getting you would think they could pay their employees more than 10$ an hour! By the way thats poverty | |
| Ira Van scoyoc | 8/6/11 |
| i would like to inform you of an employee of yours. her name is Jamie and she works at the Lowe's in Pearland, Texas. i first came across Jamie back in June 2011 when i my Frigidaire deep freezer wasn't working properly. she took care of me and got me a replacement. so because of her service i returned in July to purchase a GE washer. so this is where the fun begins, i get to the store and i am wanting to buy this washer and the sales guy tells me that they are out of stock and the company is back ordered on this model. he also tells me that no one will have this model. well i am getting ready to leave and very unhappy i might say. i run into your employee Jamie whom just happened to be near the front of the store and said hello and asked what was wrong. so i told her about what just happened, she told me to hold on. she went to a computer and looked up the washer, then told me we have 4 of them. i was so angry that the sales guy told me all that crap about the washer being back ordered, but was really happy with Jamie for taking care of me. so that would be great and all if that was the end of the story. but the washer i bought doesn't work, it only gets half of the clothes wet in the tub and doesn't clean the clothes. this is frustrating at best, but Jamie came through and helped me out and i am so happy i wanted to share this with you. i am a disabled veteran and i am proud to shop at this store because of Jamie and i will continue to shop there. thank you, Jamie in the installed sales department for helping me. Ira S. Van Scoyoc | |
| EMPLOYEE | 8/6/11 |
| I like to say as an employee that it is not easy working for Lowe's or it's customers. If a customer comes in with a smile and treats the employee with respect then that is what he will receive in return. It is when the customer is rude that they recieve the service that they want to complain about. Really whats with wanting everything for free ? I have never seen so many people want product and product related services for free. If Lowe's would stop kissing the customers backside and start taking that money for all the free crap and services and giving it to the employee in from of raise COMPENSATION (this is the Lowe's customers favorite word )then maybe you customers would get better service. Oh by the way if you think the customer service is bad then I suggest you need not apply for a job. You need to have some really thick skin to work with corporate and then the greedy customer. People are just trying to support their families give them a break. Go to your local supermarket and ask them what they have for free. HA HA NOTHING | |
| tammy snow, ticonderoga ny | 7/11/11 |
| usually I would gives lowes a good rating, but on this past sunday, my husband and myself were buying a riding mower, I knew it wasnt going to happen but I kept teasing the staff about having it delivered that day, my home was 1.5 miles away, so as my husband was giving all of the info so they could put it in the computer, they informed him it was 80 dollars to deliver, I said to the manager , oh come on, cant you knock that charge off, we do alot of business here and its only around the corner, theyve been there to deliver on a number of occasions, he just laughed, didnt respond at all, so my husband said forget it , I will take off the mower deck and go get my truck and get it myself, still no response, i know from other shoppers that have been given special items just for buying a large item such as a pressure washer to name one.we proceeded to go outside where the mower was, not one of the 3 people there went Out to even assist him to remove the deck, he was down on the ground on his knees in shorts on THE concrete, not a one of them even offered to help, this is unacceptable, guess what they say about the big box stores is true, if this would have ahppened at aubuchons or a private store, they would have atleast!!!! followed him out of the store to assist,or just to keep a happy customer , knocked off the delivery charge for the next day. I was sooooo disgusted that we went back in and cancelled the purchase, guess someone else deserves our business, oh and I will be telling many people about this episode. thanks for your ear. Tammy Snow | |
| | 7/14/11 |
| taking the pledge, then still smoking or chewing. isn't that called stealing from the company? also using tobacco inside of buildings. whose reponsiable? | |
| george harrison | 7/18/11 |
| i would like to get the phone number for the region 15 regional human resources manager that covers the thibodaux 2596 store | |
| george harrison | 7/18/11 |
| this is a continuation from before because the store hr manager is not really doing anything . | |
| Melvin Fowler Lake Havasu City, AZ | 7/16/11 |
| I will never shop at a Lowe's Store again. I was quoted a price for a security door, including install but Steve the man that did the measure called back and said the price would be an additional $138.00 including fee for measuring. I said cancel the order and they had Sales Spec.(Author of Book, Brass Tacks) Don Grunzweig call me back and explain the situation and then O.K.'d refund. It is obvious this store was trying to pad this deal. I think this department should be investigated. Thank you. Mel Fowler | |
| IQUIT:anonymous | 8/5/11 |
| Currently work for Lowes store # 1792 Sales specialist Dept._____?# 1792, When I started Lowes it was all great at the beginning because i was new to the Lowes environment . I worked my ass off , but until i seen how crappy the management was at Lowes . My work ethnic was not good as it was for the first couple of months . As an employee at Lowes they do not have no voice to voice their concerns . Lowes do not care about their employees but they do value their customers and money. Lowes management is not very skilled at handling most employee situations and lacks the humility to be respectful. It has almost been three years and not one time i had a conversation with the store manager . The employees ( Managers, head cashier, department managers at Lowes are very hostile creates tension, disrupts work flow, has frequent angry outbursts, refuses to cooperate with coworkers and supervisors, and exhibits poor work habits and performance. In order to move up in a position you have to kiss someone ass and if they like you as an employee you will be able to transfer to another position. I rather work at a gas station before i work at Lowes again in my life. I learned a lesson in life always before starting a new job for huge company like Lowes please look at the the past employees reviews search through google.com search engine because what i read 99.8 % out of 100 was true about lowes. | |
| anonymous | 6/22/11 |
| I second that last statement about 1557. I am also an employee in that store and there is a serious problem going on there. And you are right we lost the only good manager we had. Somebody needs to investigate the store before it gets even more out of hand and yes very true about the surveys | |
| Concerned Customer in Auburn, Maine | 7/2/11 |
| I was recently in the Auburn, Me. Store on Turner St. with my 5 year old Son and witnessed something that I think needs to be handled in that store ASAP!!! First of all I witnessed a Dept. Manager "which I got his name and it is Mark Morriset" loudley calling another worker a Little Boy Toucher Can you say Harassment for one for the Employee who I felt very sorry for but very inapropriate for the customers and my Son. I will be going across the street to Home Depot from now on if that is tollerated in your stores! | |
| David Graf | 6/10/11 |
| Why do you make it so difficult for Veterans to receive the 10% Discount? From the feedback I've been receiving, Vets are saying that a Veteran Photo ID card is required. Most Veterans don't qualify for a Photo ID card. Either give Veterans the discount or don't. The only Veterans that have photo ID cards are: Active Duty Military, Retired Military, Veterans who are qualified for VA Health Care, or 100% Service connected Disabled Veterans. Why not use a copy of a document that proves they are a Veteran along with a Photo Driver's License? Please respond. Sincerely, David Graf, Director of Veterans Affairs, Northampton County, PA. | |
| David Graf | 6/10/11 |
| I just sent an emial about the Veteran Discount. My email address is: dgraf@northamptoncounty.org Please respond. | |
| Paul Varhola | 6/12/11 |
| On 5/30/2011 I ordered a Char-Griller from Lowes store #222 North Canton, Ohio and was not delivered until 6/10/2011. I ask that I have a 30 min call so my wife can put our dogs in house before delivery and they said they could NOT and will be between 13:00 and 15:00. When delivery was made they were mad that my wife had them carry grill to back yard approx. 30 feet. The drivers never gave my wife a copy of the receipt they had her sign. Then when I put grill together They had delivered the wrong cover for the grill. I called customer service and they then called the store in North Canton, Ohio and I was informed that it will be exchange but they will not deliver that I have to come to the store to exchange it. I make my living driving for a large LTL trucking company and if we would treat our custumers like Lowes does we would be out of business. I will have to think real hard the next time I make a purchase. HELLO HOME DEPOT | |
| Gene Desotell-front royal virginia | 6/13/11 |
| Several weeks ago I bought a storm door and paid extra for the $97.00 install. The employee said it would NOT be a private contractor but would be an employee of Lowes. This included removal and install of aluminum. Low and behold, the employee turned out to be a private contractor in a Lowes shirt. Then he told me the door would not fit in the space and I would have to order a special door at extra cost. That he would also charge to remove and place new aluminum around the door. I could see price creep. This is when the carnaval began. 5 different prices quoted and debated. I said I will remove the aluminum because it only takes 5 minutes and I am not paying someone $50.00 to do that. Finally the regional manager says : “Should you decide to have a storm door installed the store has been communicated to that the additional work needed will be provided to you at no charge". Now store employees said that they now interpret that to mean they will only take down and install the aluminum around the door. Store employees tell me that they can read "take down and install" "is" in this statement: “Should you decide to have a storm door installed the store has been communicated to that the additional work needed will be provided to you at no charge" Additional work at no charge translates to only uncapping and capping the door jamb. Yet I am still looking for that in that sentence. Now the installer comes out to install the door after waiting a week. He says you need a piece of wood between the door jamb and the brick molding. Not being capable of doing that and not offering, I told him I would have it done in about 45 minutes. 45 minutes later called the store and said I had to help the installer out and build out the jamb and I am done. He can come back. Now I'm told that even though he skipped the appointment, he cannot fit me in today. I said no, the schedule is for today get it done. The store manager called and says he has no power over his installers, that they are private contractors. Well, I guess what was first a Lowes employee is now a private contractor they have no control,over. To many inconsistencies. Lowes employee is really a private individual. We can do this for $97.00 to include capping and uncapping and the private guy raises the price. We can do the job at no additional cost meaning I have to do some of the work. You will need a special order door when I did not. If you are not going to be truthful, you need to get your stories straight. | |
| concern customer | 6/14/11 |
| How is it company policy that says no illegal drugs when you have empolyees selling and give script drugs out plus mangement supporting pot for empolyees at parties yes I have 100% proof not only is mangement sleeping and dating fellow empolyees again have proof why nothing said what do you do your job is on the line I don t work there but know who does and Lowes has major sex harassment and sleep with me you ll get promotion faster. I do belive you should check into this!!! Concern customer | |
| re concerned customer | 6/14/11 |
| That is republic missouri store regarding concerned customer | |
| anonymous hickory nc | 6/21/11 |
| I have been with the company a very long time. This past week we lost the best manager our store ever had. Like I said I have been an employee in this store for a long period of time so I have seen many managers come and go. This manager that left and found another job will be sorely missed not only by our employees but also by our customer base. Our current store has the worst morale probably in the company. The managers that are left are lazy and unapproachable and sometimes are not on the floor for days. And to add insult to injury the only good manager we had left and to my knowledge was not talked into staying. In my store 1557 we are highly persuaded by management to give the store extremely high scores on the employee opinion survey. Some managers tell us to give the store high scores and they even look over our shoulder when we take the survey. The company is not what it used to be. | |
| Sue | 6/17/11 |
| I ordered 2doors for my home on March 17, 2011. The ist door was installed 5/16/11. We pd. a total of 2011.00. THe 2nd door was returned because it was the wrong size. I was called 2x that my door would be delivered on 6/16/11. I had to call and was told door was delayed again and would probably be delivered on 6/20 or 6/22. I was told that after all I was given a $300 credit and a 100.00 gift card. (big )deal) I was also told that this problem was told to the corporate office and they r aware of the situation. I called the corp.office the customer line says that we r busy and u need to call back. If your store can't deliver and install in less than 3 months don't advertise that u sell doors. Maybe 60 min. or dateline is next. Come on deliver or return. Poor customer svce. and delivery. | |
| dan finley | 6/17/11 |
| I am the founder of a non- profit for Autistic children in the Philadelphia area. I went to Lowes near the Neshaminy mall and asked them to donate materials for a 4th of july float. Just like Home Depot and CBM I was first told o.k. then when I went back I was told by the H.R. person, that would not be possible. I was asking for about three hundred dollars worth of materials. lowes at the Neshaminy mall probabaly brings in that much every other minute of a regular day. as a contractor I have spent over 100,000 dollars in a year there myself. We thought maybe we just ran into a bad person but when we contacted corporate, they didnt seem to care either. We allow these companys to rape our neighborhoods and when you ask to give a little back they give you all kinds of excuses why they can't. Or they play the shell game where one person says call this person, then that person says you had the right person to begin with. its called the run around.VERY SAD! | |
| Anonymous | 6/8/11 |
| I am an employee at Lowe's currently. Since I started, I have dealt with many forms of harassment and rumors. The upper management has no regard for its employees, especially new, female employees. I was written up for talking to a family member during company time. My family was shopping and I was helping them look for items. So I was written up for that. I can tell you right now - my family and friends will NEVER shop at Lowe's again. I am constantly on edge working there, because I'm afraid I'll get in trouble for talking to other employees. In my opinion, Lowe's is a horrible company to work for. Let's hope for something different in my future. I have a son to support or else I wouldn't be there right now. | |
| J. Bass | 6/8/11 |
| Lowes Corporate has once again turned their backs on the old veterans by only recognizing a Vet ID card (which the old Vets do not get unless they had a disability) and not a DD214 with valid drivers license at their home Improvement Centers. Although I have a very large amount of Lowes stock (but not for long) and am a previous employee of Lowes, I have begun shopping at Home Depot since they still appreciate the old vets, as well as our recent vets. | |
| Gloria Lewis | 6/8/11 |
| I was very overwhelmed with the customer service at Lowes Monroe with a cashier Shaye she was friendly and ready to help me with finding the perfect plant for my mom! She needs a raise for standing in that sun too good job! | |
| Veteran | 5/31/11 |
| I am a Disabled Veteran working at Lowe's. I have been discriminated against | |
| An Ex Employee | 6/3/11 |
| Lowes is a poor poor work place and managment is worse and their HR is any worse! | |
| John Doe (employee store 1797) | 5/26/11 |
| I am an employee at store 1797. I am very concerned about several issues. Corporate schedules are NOT being followed. Some employees are being required to close 10 to 14 straight days. If you have breasts and a tiny bottom, the store manager and asm's seem to accomodate you no matter what you need. Very incompetent people are being hired for department manager jobs because they are female and exceptionally flirty. They store is being run on a skeleton crew and yet we are expected to give top notch customer service. WE NEED HELP PLEASE! The most qualified people in the store are constantly being overlooked for posted jobs. | |
| James Marshall | 5/29/11 |
| I feel as thou you do not do anything about your complaints, after reading numerous complaints. I had applied for a job, at your Littleton, NH. branch. I recieved a call from a woman named Beverly. Beverly asked what plumbing experiance I had, I replied with extensive. Beverly had then mentioned that she needs to fill a position, with the sales department of stoves and appliances and that she would like me to fill out that application. I then stated that I have no sales experance and I am not interested in a sales commission job. Beverly got very pushey and stated that she will be waiting for that applaction. I asked, what about the applacation that I did fill out. Beverly stated, this is over and she will be awaiting for my application. I think you should check into the practices of Beverly. I do NOT think you will do anything about this, but I thought I should let you know. I can be reached at (603)616-5267 or my e-mail is marshjsha@yahoo.com Sincerely, James Marshall | |
| D Macker | 5/20/11 |
| I recently went into you store in Rochester Hills, MI and purchased a Patio Door for my home. The whole experience was miserable and the worst case of cusotmer service that I have ever experienced. 3 times I had to go back to the store becuase of the incompentency of the staff in not getting the order right the first time. Then came today the day the door was to be installed. We were scheduled to have it installed between 9- 11:00 A.M. No one showed and no one called. We called the installer who stated that Lowes was to call us becuase the door was the wrong size. We called the store and spoke to a manager who brushed us off and said I know nothing about and will call back later. he calls back and says the man who enetered it in the system entered it incorrectly. Later in that day the man who entered the door order called and said he entered it correctly and this is a special order door. Low and behold what kind of people do you have working there? 1. the installer measured it. 2. The sales person entered it off of the installers measurements. 3. Did the sales person who claims he entered it in correctly the first time who now states its a special order door not realize it was special in the first place? Why is it after 4 trips to the store mutilple phone calls, waiting a month, mutiple people involved in the process that Lowes had no check and balance in their ordering system that no would have caught this nonsense error immediately! Lowes failed terribly and I will do my best to let everyone know just how bad they are! I canceled this order and will never step foot in a Lowes again. Even the manager had no concern for the customer | |
| Tod Davis | 5/13/11 |
| This company is a joke their managers lie to people just to get sales and then there executive customer care team one in particular Named Tina Wilson state oh that is ok and there is nothing I can do about it . I spent well over $2000 with this company just to get lied to and jerked around. | |
| Tonya Thomas | 5/12/11 |
| Past employee that suffered abuse verbal and mental by the manager of the Brevard NC store Brent McCrimmon,I am only one in a long line of people this has happened too it,s very sad that this is condoned by corporate THIS IS JUST A GOOD OLE BOYS CLUB PLAIN AND SIMPLE!!!!! | |
| Being charged for insurance that I didn't have | 5/2/11 |
| I've been with this company for 3 years and can never get ahold of anyone at the corporate office!!! I became full time in march and turned in my paperwork for my medical insurance 5 days after becoming full time. It took 6 weeks for them to process it, and they're going to charge me for those 6 weeks!!! I called kaiser during that time period and I was not insured so why should be responsible for them taking their sweet time to process my paperwork?!?! If anyone knows the email address for the corporate human resource email address I would greatly appreciate it so I have hard copies of trying to reach someone. | |
| | 4/22/11 |
| I have been a lowes coustomer for a long time as i have family that work for onr of your stores in tx. it is on 249 in spring tx. he was chosen for jurry duty this last week and put on a trile. he let the hr know and sr managers and his department manager. For the last week his department Manager has been herasing him telling him he has to come back to work or else. this is herasment and aginst the law. jurry duty is a responsability not taken lightly dy me or my family if this is how you treat your employes when the try to do there duty as a citicen i think people need to really concider if the want to spend money there. i know i am. I have also told hom he needs to file a complaint with the court and you . I hope he dose. this is rediculas and should not be happening | |
| CL LANDSCAPING, LLC. ESPANOLA N.M. | 4/18/11 |
| Store will not return items without my reciept or with a reciept. I guess cause I have a high volume of returns. But I spend thosands of dollars at lowes and all cash. Someone needs to look at this | |
| anonymous | 4/8/11 |
| lowes is such a great company that it lets managers get away with sleeping and living with head cashiers, the asbury store in erie has been letting this go on. a manager living with a head cashier and no one does anything about it. | |
| Larson | 4/2/11 |
| I bought 2 indoor plants that were marked 50% off. The plants looked full and healthy so I was kind of curious why they were marked 50% off ($5. each). I bought them anyways. Next day I started noticing gnats in my house and they were mulitplying fast. I thought because of the windy NM weather these flies were coming in my house... But I noticed they were coming from the plants that I bought from Lowes. I put the plants outside in my patio. I wasn't really sure so brought the plants back in because of windy weather. Today, I decided to replant these plants in nice pots. When I pulled the plants out of the original pots, I almost threw up. There were thousands of bugs gnats at the botton of the pot. I was also angered that lowes would try to make some bucks by selling infected plants. Now my other plants are infected and there are bugs everwhere in my house... I need answers from LOwes. I am so pissed. I have lived in this house for almost 20 years and always had indoor plants; never had gnats until I brought these plants from LOwes. | |
| Vickie gaines | 3/26/11 |
| I was in the Hillsboro store today and purchased a Cobra drain cleaning machine,I had it for less than 2 hours and within 5 minutes the snake jumped out of the inside bruising my hand I CALLED THE STORE AFTER LOOKING INSIDE AN NOTICING THAT THE SNAKE WAS ALL COILED UP AND HAD KINKS ON THE INSIE WHICH I HAD NOT EVEN GOTTEN TO.I CALLED THE STORE ONLY TO BE INFORMED THAT I COULD NOT RETURN IT EVEN THOUGH I HAD JUST PURCHASED IT.THE LAST DRAIN CLEANING MACHINE I HAD LASTED 20 YEARS AND THE END BROKE OFF.I THINK THAT WHEN I SPEND THAT MUCH MONEY I SHOULD NOT GET JUNK.I HAVE RE DONE MY HOUSE USING YOUR STORE.IF THIS IS HOW YOU TREAT YOUR CUTOMERS I WILL JUST GO TO HOME DEPOT.THEY WILL STAND BEHIND ALL THEIR PRODUCTS AND I CALLED THEM TO VERIFY THIS,I WILL BE TAKING FURTHER ACTION AS MY MONEY IS NOT MEANT TO THROW AWAY. VICKIE GAINES 937-763-1566 | |
| AJ Ebert | 3/18/11 |
| Recently I had a problem with a scheduled service for a dishwasher. I contacted Customer Repair Services with no resolution of the problem, in fact they did not call back as promised. I then contacted the store manager, Joe Neubauer, at the Springfield, Il store. He immediately went to work on the problem, returned my call with a response and assured me that the problem would be resolved. Today I went to the store, was met at door by Joe who in turn brought Sylvia Whitehouse to me solve the issue. Within minutes these two employees had solved my problem with helpfulness, understanding and professionalism. In a time when most businesses seem to think that customer service is "passe", they should take an example from these two excellent employees of Lowe's. Thank you Joe and Sylvia. | |
| John of Portsmouth, RI | 3/18/11 |
| I have been buying Green Team wood pellets from lowes all winter season. I have been paying $188 a ton. Out of the clear blue some genius at coorperate headquarters decided that all wood pellets in Lowe's RI, Southern Ma and Eastern Ct. stores should sell for $298 a ton. That is an increase of 59%. I called the managers and they said the cooperate headquarters set the prices. After calling customer service she sent me back to the local Lowes. I wanted to talk to the genius that Lowe's hired to raise the prices. I angry at this huge increase for several reasons. One the economy sucks and it's hard to get extra money. 2. The pellet stove is my way of saving money and not giving it to the arabs. 3. I also am being ECO friendly using pellets.Apparently, one genius at Lowe's cooperate thinks he/she can raise a product 59% and nobody will care. I care.I care enough that I will never set foot in a Lowes store again even if I have to go 50 miles out of my way. I am so disappointed in Lowe's. I am typing this out and I know damn right well that nobody at cooperate give a s***. I just wanted some readers to know what kind of store Lowe's has become. | |
| Don | 3/23/11 |
| I love Lowe's. They has good products and there prices are better than that orange store... | |
| Garry Bulan | 3/3/11 |
| As a consumer of home care products, I would like to make a suggestion. I have found Home Depot is better suited to help the consumer find the products needed for a project. I would like to share some of my thoughts with someone that help boost the sales in most of facilities. Thank you | |
| Our Time Will Come | 2/11/11 |
| Recently Lowes downsized in management personnel. Thus, the management personnel who remained were given new work schedules making it even harder for them to have time with their families. The management employees are working 11 hour days and now working till 11:00 p.m. 14 days a month. They are only off 1 weekend a month. Is this supporting strength in family structure? I think not. The corporation is consistently reducing benefits for employees who have remained loyal, worked at Lowes for several years and gives 150%. Yes, there are fewer jobs available because of the recession. Believe me when economics improve, and it will, these dedicated employees will be seeking jobs with better working conditions and Lowes will be left to employ those who have no work ethics. Employees that are "brown nosers" or "knows something on someone", are favored. History repeats itself and one day, before long, Lowes will suffer because of the way they treat their employees! | |
| Hourly employee | 2/18/11 |
| Goose Creek SC Lowes... What is going on?!?!? You have a childish store manager talking to his girlfriend on his cell phone all day, using the F word every other word, cares NOTHING for the store-just his job...Chris, one of your "ASM"'s is a nasty, unethical, demoralizing jerk... You used to care for your community and care for your employees. The last manager certainly CARED about the people that worked there and CARED about the store as a whole!!!!! I DARE you to hire a new employee as an hourly cashier that is from corporate in disguise. You would be HORRIFIED at the abuse and misuse of employees!!!! Or...maybe you would be proud. I just don't know anymore. This is just nuts... | |
| Larry Stranzenbach | 2/4/11 |
| I order a GE Refrigerator from Lowes in Killingly Ct on December 30,2010 and have be giving the run around avery time I call it's on the truck it's at the warehouse it was sent on one truck and the paper work on another. as of today it is at the store???? I still do not have it in my home, you can take from there. I would not give one star to them. the manger was going to call me when saw it but he is not in the store today. | |
| Tonya Thomas | 2/1/11 |
| I was terminated on 1/27/11 they said I broke a company policy which was -back in Nov of 10 I went to my manager of store 1990 in Brevard NC-Brian Sallie(great guy) Told him I HAD to pay a elec bill so I wrote a check for 150.00 and and it was put through 1st time it did not clear the 2nd time it did clear so know the store manager-BRENT McCRIMAN CALLED ME IN AND FIRED ME know this is 3 months after the fact.I opened a investigation a few months ago about working in recieving with a co-worker that was so rude and sexist we got into a altercation and I was wrote up with a final notice, I had never had a write up so they hunted for something to fire me for,The manger of the store is a horrible person to work for everything the boys club is what I call it is brushed under the rug these men are sexist and this store turnovers is unreal I did a great job for lowes as their RTM CLERK I had 100% on my audits and inventory and brought alot of money back o the store,I was the only income in my family I lost my insurance all benifts and this man could not even look at me,The HR person lori kilbey was in on this as well if these people do n,ot like you you are out of there she has her job because her mom is a head person in HR for lowes I have watchedso many good honest people get trashed and put out the door and they want to keep the young kids I was very proud to work for lowes at 1st but Lowes is not a good company to work for and is the most hostile enviroment I have ever ever seen or worked for and could care less about their good an honest employees SHAME ON YOU LOWES!!!!!! | |
| Concerned Patron | 1/29/11 |
| Corporate should check out the store on Austin Hwy in regard to the way they treat the lowest paid personnel. Management has no control. The "head" folks seem to run everything. Talk down to/belittle the employees in front of customers. Call employees and cancel work OR worse, schedule them for work after they have left for the day and then write them up for not coming in. They treat customers almost as bad. There are one or two who will go out of their way to assist; however, my experience is that we get in the way of their personal conversations or texting. We were there one day seeking advice only to be told that he didn't have time for that and he left. I hear that nepotism runs rampant there, as well. | |
| bob | 1/17/11 |
| Employees treated unfair? You think they were before? Just wait until week of 1/17/2011 when they really get greedy and announce all the layoffs and demotions that are coming to save payroll. | |
| Ray | 1/17/11 |
| I bought a tappan stove less then two years ago oven does not work Called lowes said it’s out of warranty so they give me names of several Appliance services dealers was given a price and it was double that when they finished. When they finished repairs I could have got a new one for 20 dollars more. I have bought a lot of stuff from lowes but will never spend other cent there I bet many Of us got a lot years with old brand stove the last one was over 15 years. How can you explain that? Maybe better workmanship and quality in the older units. Lowes just doesn’t care. | |
| poppy | 1/18/11 |
| Obamacare anyone? Think you like it now? Wait until you see what it brings in the next few weeks. Talk about screwing the country....unemployment has just only begun to rise. You have never seen cost-cutting like what's about to come. Give it two weeks and see if I'm right. Lowe's is only a drop in the bucket. Anyone with a high salary better look out. Just a heads up....Phase one Obamacare is about to really show what it's all about. | |
| Lanny Olin | 1/20/11 |
| I have been a customer at the Lowe's Wood Village,Oregon store since it first opened, I've noticed from the beginning that the employees seemed like robots, always looking over their shoulders whenever you would talk to them. I've had some good and bad experiences while shopping there, and have encountered rude and obnoxious employees that have no interest in helping customers, it's more like, 8 hours and go home for them. People are let go more than just quiting, you think the weekends are busy?, many departments do not have anyone in there to help customers, the return counter is busier than the checkout registers!. | |
| Gone and Glad | 1/28/11 |
| Getting rid of some 1700 people across much of the country now eh? Nah! Just move things around in the stores a little more - maybe put out Christmas stuff this year in June. Certainly people aren't saying hello correctly - get a policy on that and give everyone a script to follow. Be sure to threaten everyone that if they don't follow the script they'll be written up. Put everyone in their place.... bad economy means more work has to be done and the only way for that to happen is to be sarcastic towards them. Blame them for poor sales and profits/losses and threaten their jobs some more. And darn sure fix the fact that the white appliances are sitting where the black ones should be. High priced merchandise should be sitting on the right of the shelf - not the left. HA HA HA HA HA HA HA HA A HA HAAHAHAHAHHAHAHA !!!!!!!!!!!! | |
| open to negotiant | 12/23/10 |
| in fremont, OH store ug it'll be the end a me . went thru to many store managers, & has gone down hill since. i heard employees are treated unequal & unfair. | |
| Nora L. Neshta | 12/19/10 |
| NEVER buy an appliance from LOWES!!!!! We have learned our lesson. THeir service warranty is a joke. The first guy appeared with no tools or parts in a regular car. THis was after waiting 3 days for an appointment for a dryer that is only 8 months old. THen we had to wait all weekend for another company to come. THis company also could not fix the dryer. Now we are waiting for the big wigs to investigate the situation. Oh I forgot to tell u that the first guy said the parts would take about 5 weeks to come because of the holidays. We have been without a dryer for a week with not prospects of one before the holidays. Tomorrow night I would like to take all my wet clothes to LOWES and dry them in their store dryers that is if they aren't defective tooo!!!! How would u corporate dudes like it without dry clothes for a week....A pure joke and nev er will we buy there again. I want a full credit with interest. | |
| Gerald A. Ohmer II | 12/3/10 |
| Dear Lowe's: I made a purchase of a major appliance at one of your retail outlets. You in turn sold my credit card information to a discount promotion company,by doing this you have lost my intrest in using cedit cards at any of your retail outlets,and I will not shop at your retail outlets again. | |
| Margaret Fontaine | 12/3/10 |
| I just returned from my Lowe's store on Iverson Way in Charlotte, NC and believe I just received the best Christmas present ever. I went in to get a credit on a washing machine that was never delivered. For reasons unknown, the first order was refunded, a new order placed, and delivery never scheduled, because the machine had not be received by the store. I had already gone to my local dealer, picked out a more expensive model and after canceling my order Lowe's I intended to purchase it, and it could be delivered today. I spoke with the store manager, Mike Wilson (angel #1), and he immediately took responsibility for the mistake and made me a very generous offer. It gets better. I not only got a new machine at a much lower price, but I also got the more expensive model for less than the original one I ordered. Sales manager, Corey (angel #2), made the transaction easy and pleasant, and within 45 minutes the machine is here. As a UNC-Chapel Hill student studying organizational leadership, I applaud Lowe's ethical management style of team excellence, that features accountability, standards of excellence, collaborative climate, unified commitment, and principled leadership with an enabling structure that empowers employees in decision making. I will forever be a loyal Lowe's customer!!!! | |
| Rosebud | 12/7/10 |
| You couldn't ask for a better store or should I say people at Ashe County.The manager of that store should treat her employees better, they work hard and it should be recommented not treat like u are a nobody, I know all the people there and 5 out of 10 is treated with no respect...wake up.If it wasn't for good employees people will not buy, they can go to home depot not far down the road or order from amazon or what I'm trying to say,,,is treat all employees fair,,,and with respect... | |
| Carolyn S | 12/8/10 |
| The Birmingham, Alabama stores have been notified by corporate to discontinue the collection of TOYS FOR THE SALVATION ARMY'S ANGEL TREE NOW. They were told they did not get prior permission, according to your POLICY. Two weeks before Christmas and you want to do this TO LITTLE CHILDREN--SOMEONE NEEDS TO BE FIRED---BETTER STILL EVERYONE SHOULD NOT EVER SHOP AT LOWE'S AGAIN, AND RETURN ANYTHING THEY HAVE BOUGHT RECENTLY. I ENCOURAGE EVERYONE TO WRITE LOWE'S CORPORATE OFFICERS, AND BAN LOWE'S. IF WE STOP SPENDING OUR MONEY WITH CORPORATIONS LIKE THIS WE CAN EFFECT THEIR BOTTOM LINE. PLEASE PASS THIS ALONG ALL ACROSS OUR GREAT COUNTRY. | |
| | 12/13/10 |
| just experienced "typical" customer service with Lowe's. Associates don't know the merchandise or where it is - we've waited two months for an address plaque and I've now waited on hold for help in locating it for ten minutes. I suppose there are a lot of people calling to complain! | |
| Christie Jones Akron, OH | 12/6/10 |
| Regarding the Lowe's in Kent, OH. Store #2500 Re: Install Sales Dept.- Carpet My husband and I bought carpet from Lowe's for our upstairs and living room in April. It was installed in May. I called the day it was installed to let the sales rep. know this wasn't the correct color. She treated me very poorly and explained it probably just looks different from sample because it is much larger piece. She also started an in depth explanation of how die lots can be a little darker or lighter. Don't you think this should be explained BEFORE a customer buys carpet. With out getting into all the details and trying to make a very, very long story short, we finally got them to send a peice of our carpet to the manufacter to test color. WOW, WHAT A SURPRISE! THE COLOR WAS WRONG! Should it have taken 6 MONTHS to find this out? This was regarding upstairs carpet.(Looptex) Shall I move on to the living room carpet(Shaw)issues? Briefly - strange lines in frieze carpet-4 weeks to figure out that carpet is flawed-agreed to replace-2nd install(SAME PROBLEM!)It is NOW DECEMBER and 2 weeks since I filed a comlaint on SECOND CARPET. Still waiting for inspector. What a RIDICULOUSLY LONG PROCESS. Now, I understand that it may not be Lowe's fault that ALL of the carpet installed was defective, but I should expect that problems should be handled in a much more timely fashion. Oh, and by this point you can understand that we would just want our money back and part ways, BUT Lowe's doesn't want to lose any money. So we can only receive their cost in return. I just can't imagine that after an experience like this that we wouldn't receive a full refund of the purchase. The customer shouldn't be the one to be punished in such a circumstance. We have already lost so much of our time in arranging for visits for installers, managers, inspectors. Moving and re-moving furniture. What a wonderful experience to have to PAY($)for. FYI - Store Manager - SUSAN SELLS has been absolutey no help and even worse, very, very rude. What kind of manager would let a customer concern continue so long? | |
| unsatisfied new customer | 12/1/10 |
| Bottom line, the bd of directors who are there for the stock holders are the ones that need to know all of the above (don't forget, this is America, money always does the talking)issues and share holders should hold every director responsible! That's how you get their attention where it hits their pockets, trust me, they will pay attention when the stock starts to drop, you can bet on it. One last thing, if you own just share of their stock, you have a voice, so use it and start letting B of D guys know about it, that will surely get action | |
| rob | 11/28/10 |
| i have been sitting for 7 hours waiting to have my all in one washer/dryer hooked up the delivery man from your turnsville, nj store delivered on time but no accesory's to hook up. went to store manager said they would send them right back. that was two hours ago plus grease all over my carpet what a bunch of pigs i will be calling your corporte office on monday and i don't think i will be doing business go to HOME DEPOT FOLKS. | |
| Maureen Rosciszewski | 11/17/10 |
| Listen eight years ago we had a storm door put in for our son and we had nothing but problems with your Mentor Ohio store. Now here it is 2010 and we thought we would go to your willoughby ohio store for a counter top. We are so sorry we didn't go to Home Depot now. First they measured and asked if we would want it by Thanksgiving and we said yes that would be great. It will take three weeks he said. That was a friday. On November 1st we signed the contract for $686.84 Jim the gentleman who sold us the counter said he would call it in that day. We got a call just last week that we would not have the counter put in until Dec. 8th. at least that is what we were told. You would think I had learned my lesson the last time I dealt with Lowe's . I can't believe this is happening. We are on a fixed income so don't send me a monthly bill for something I do not have. Cordially, Moski2759@sbcglobal.net Mrs. Maureen Rosciszewski | |
| Lucy G. Pearl | 11/18/10 |
| I reside in Bowie, Md. My family hs been a loyal Lowe's customer for many years. I recently ordered a dishwasher, and a stove on November 13, 2010. I arranged deliver for Monday November 15, 2010 to 15018 Courtland Pl. Laurel, Md which is my rental property. I was told that the delivery will be between 12:30 and 2:30 p.m. I arrived at the property at 12:15 and began waiting. At about 2:00 o'clock I called the store to check on the status of the delivery and was told that I was not scheduled. So, I explained that I was and the gentleman told me that he'll check it out and will call me. In a few minutes he returned my call and told me that my merchandise is on the truck, but the driver cannot find the address because he is in Waterport, Md. I don't know where Waterport is. So, I laughed because I have a sense of humor and mixups are a part of my life, what with red hair and a name like Lucy what else can you expect? We set up another delivery for Wednesday November 17, 2010. Again I drive 45 minutes from Bowie where I reside to Laurel and begin waiting in a cold townhouse because it is vacant and the heat is turned off. And I am waiting and waiting. I call the store to check about the delivery and was assured that it is on the way to the correct address this time. About 2:15 I called again and was again told that it will be arriving shortly. By 3:00 p.m. I called again and no one answered the phone. So, I left and after went home to Bowie (another 45 to 55 minute drive because the rush hour began) and at that point I lost my sense of humor. I arrived home hungry, cold and extremely annoyed. At about 4:05, I received a call from the driver of the truck informing me that they will be at the place in 5 to 10 minutes. I answered them that I will have to reschedule because it is too late for me to go back and I was very tired. So, I called this morning on November 18, 2010 and started the rescheduling again. Well, the first person told me that I am on the schedule for December 20, but I asked to speak to the manager and a new date was picked again. I told the manager that I feel that I should be compensated for my time, and aggravation and asked me what would I like and I told him that I feel that should get a free installation of the dishwasher and he said that they do not compensate. He also said that he is sorry, but mistakes happen. I have a sick Mother living with me. Each time I leave her I have to make arrangements for someone to be with her. I am a recently widowed woman and my knowledge about business such as renting the townhouse, ordering repairs, ordering appliances is very limited. My husband took care of all this. But I know that I am not the only person in the world who is learning how to survive. I do feel, however, that your staff should show more compassion and understanding. And yes, I do feel that I deserve some sort of compensation such as a free installation of the dishwasher or some sort of a discount or extra warranty for my appliances at no cost to me. I had issues with Lowe's in the past and became a Home Depot customer, but this time decided to try Lowe's again, but I will go back to Home Depot because this whole situation left a very bad taste in my mouth. Sincerely, Lucy G. Pearl | |
| Lucy G. Pearl | 11/18/10 |
| I forgot to add that last night I looked up the email address of your CEO Mr. Robert Niblock and emailed him my concerns. My email was returned informing me that it could not be delivered. Well, I am planning to write to him the old fashioned way and mail the letter via the Post Office. I am sure he is probably unaware of what goes on in your stores. After reading concerns from other customers from all over the country, I don't feel so alone. Maybe one of your executives should go on the Reality Show about bosses posing as new employees to check and see if their establishments are doing their jobs. These past few days with all the problems I had with the store brought a sense of deja vu from my life in Communist Eastern Europe, such as rudeness, unnecessary waiting, mistakes made due to lack of caring and most of all lack of human compassion and understanding. Sincerely, Lucy G. Pearl | |
| William Jenner | 11/16/10 |
| If you want to experience reverse discrimination at its best be sure to work at the Lowes in Norcross. Hr there is completely biased! She should be fired but if you try to go against her she will put things that are untrue in your file and then terminate you. She needs to be stopped but even the store managers are afraid of her. I will never spend another dime in Lowes. I will go to Home Depot always... | |
| Fair Warning | 11/4/10 |
| Apparently, the store in Jefferson City, TN (2709) is again looking for a Sales Manager - the 4th in as many years. The Store Manager here has run off an awful lot of good people. Without reservation and without exaggeration, the manager here is an absolute nightmare. The first two Sales Managers quit and all but two of the original Sales Specialists quit in the first 15 months the store was open. Since then, the turnover rate for just about every position has been unbelievable. Monuments can be built to this guys arrogance, sarcasm and childishness and yet the beat goes on. You've had your fair warning...... | |
| John Horan Sr. | 11/5/10 |
| I am in the middle of moving to Mooresville from N.J. and i purchased a new home and needed many items.I met a man i first entered his name is Joe and he was super helpfull i needed to purchase a new storm door and also needed to purchase new plantation shutters he guided me to the people who could help me in both depts.as i already had yhe sizes of the shutters i needed from the installer ( i do not know his name)but he was also very polite and hepfull.Wendy in you blinds dept.was excellent as was Joe who helped me to order my new door.If these are the kind of personal that are employed by Lowes in Mooresville i want to say thank you for there help John | |
| Shirley Augusta GA | 11/1/10 |
| Peach Orchard Rd and Bobby Jones Lowes of August, GA have terrible customer service !! I might not go in and spend thousands @ a time, But they could have given me better service ! There responds was sorry we are short staffed and you came at our busiest time ?? And that means what ?? I didn't realize Lowes was a convenience store and you should only go at certains times ??? Instant me and my husband went to Lowes to get a measurement done for carpet install.. When I asked a lady for some help she stated I am off GET some one else ?? What are you serious ?? I said Ok.. I asked another Gentleman he said push the button on the pole, So I did and another lady came I voiced my complaint and in her return she stated what do you want to do ? I said go to Home depot she said you are better off ?? WOW Today @ the same store ( going out of convenience of location ) I went to get paint 246.00 to be exact and I go the worse service !! I didn't like the color on the top of the lid it did not match the color choosen.. She said you can settle for it or wait another 30 minute to get your order filled again we are busy !! Pfff WOW.... I am sorry whether I buy a Living room fan or a high dollar item, I will refuse to shop at convenience again.... You lost out MONEY, and Looking at the current post not sure you even care... | |
| Laura Sullivan | 10/29/10 |
| I scheduled service on my washer,repair company changed the date .I called ya'll back your rep. said a supervisor would call me they never did.I did not hear from company on day of appointment.I called your company again,first they said I never scheduled appointment then they said it was scheduled through the store,then they said that company could not come out because another compny had worked on washer less than 2 weeks ago.Supervisor was rude and even said I should not let my son schedule appointment,which he did not and that it should not go through the store.Well I have an e-mail from head office saying I schedule through proper means and appointment was to be on thursday.Now my washer will not be fixed till monday.That is okay because I have put signs in my van saying don't buy from Lowes ask me why?And in 30 min I have had 4 people ask.I will never buy from Lowes again.You have no customer service | |
| JO ANE RANDAAL | 10/26/10 |
| I WOULD LIKE TO COMMENT ON YOUR MANAGERS AT THE MOORE STORE IN OKLAHOMA MARK FREDERICK AND RAMOND (NOT SURE OF HIS LAST NAME). BOTH OF THESE GENTLEMEN HAVE BEEN SO HELPFUL TO OUR COMPANY! | |
| Jim | 10/13/10 |
| Went over the summer and spent over $8,000 dollars at the Rome NY store for remodeling materials. Went in today and needed 2 ceiling tiles to finish the job. They would not sell me 2 tiles. I had to buy a whole box 84.00 to get the 2 tiles I needed. So much for customer service. | |
| answer to the guy above me | 10/8/10 |
| You will never get a call from the ivory towers at Lowes in NC. At best, you might get a call from a regional manager. The corporate people don't listen to anyone, they just dictate to the world what they want and then shield themselves from the consequences of their own decisions - like so many large companies, they're lost in the past success of the business and can no longer see beyond their mirrors. If you think it's ridiculous how Lowes treats their customers, you ought to try to be in the shoes of their employees. | |
| comment on BAD corporate policy - Return Items and Even Exchange | 10/7/10 |
| Why does corporate not give me a returned call after two weeks of leaving several complaints... i said DO NOT have store manager call me as it is NOT their problem! They are only dont what YOU tell them to do and then you have THEM call me! I have a business in Dallas and we also purchase foreclosures for rental properties. I am not a casual Lowe's customer/shopper. I did not call them back even though they said I could return the 2.00 item I was ONLY wanting to EXCHANGE! Your policy is not drivers licence no returns. I do not have a State of Texas (or other state issue drivers license). I 62 and was born in Dallas and have offices and residences inside and outsude of the country. I do over $30K in one year with Lowes on my company and personal credit cards.. you sure dont ask for a state ID to accept them! I will not give up my international drivers license to have a Texas Drivers License as it is against the law to have more than one. and, what if I was 86 like my mother and no longer drive? No license.. do you refuse her? she also wasnt in the military... think about it! Today finally someone called me while i was in the shower.. he must have just awaken because with the FROG in his throat I could not understand most of what he said or the return phone number; he said but he did leave me your policy (AGAIN) saying only returns with STATE issued DL or military ID... why the hell not a US PASSPORT! it is better than ANY DL as you have to have 3 ID's to secure a Passport! But no! In your limited vision and terrible corporate response to answer back to a customer much less try to take care of them you prefer to lose a customer. I am pulling all the items i have purchased from Lowes and locating receipts.. I will have one of my employees WITH his DL return all. shame shame shame on you for not being more responsible in contacting customers from corporate level and being more open to listening to their complaints and suggestions. I am a very upset customer. | |
| Deanna Sommer | 10/1/10 |
| I bought a shed from your Gilroy, CA store spending $1000. After we built it I found a few accessories were missing. Contacted the manufacturer and they said these items were not included with that shed. Lowe's sometimes sells different products with the sheds. So I went back to Lowe's, looked in the book and those accessories were supposed to come with my shed. Finally talked to the department manager, Manny and he was the most rude associate I have ever dealt with. I guess the shed in the book we looked at was a special order shed and the accessories only came with the special order. Too bad your associates did not know their products. I would have ordered the thing. So Manny tells me I can bring the shed back and order the special order shed. Right. So with a laugh he says, "You can stand here all day but there is nothing I can do for you." Terrible customer service and it made me a Home Depot shopper for life! | |
| Appliances/Extended Warranties | 9/27/10 |
| For all you appliance customers out there.... here's something you should be aware of. Don't ever buy extended warranties from Lowes. It's not that the coverages are all that bad of a deal - it's how Lowes pays and treats the contractors that come out to your house to make repairs that's causing big problems. Lowes has made so many people so mad for so long that many good repairmen won't work for Lowes. The proof is easy - check out the turnover rate for service coordinators at the store level. These people are hired fired and quit constantly. Why? The job is an absolute nightmare. They can't find enough repair people willing to work for them at all let alone do it for what Lowes wants to pay or with any sense of haste. On top of that, of the few that are willing to participate, many don't have the expertise to do the jobs right. A heavy percentage of warranty service calls end up going back and forth between who did what - when - why - etc. Customers eventually give up and buy somewhere else or get so mad they threaten to shove whatever product up a persons dark regions. It's a complete joke. | |
| Gone and Glad | 9/22/10 |
| Under the Federal Labor Laws concerning employees rights in the workplace and specifically - Title 7 of the Civil Rights Act of 1964 pertaining to Offensive Conduct by the Boss, Lowes is dangerously close to disaster. The definition of harassment is specifically spelled out and includes consideration of 1) Intimidation 2)Insults 3) Put Downs 4) Interference with Work Performance. It is understood that lone occurrences do not constitute a problem with the law and it also acknowledged that attempting to sue Lowes or any employer for their managerial behaviors would take a larger toll on the average individual or group of individuals than he/she or they, are likely to want to deal with. This does not however change the fact that Lowes is in trouble. Yes, sooner or later someone or some group will be so incensed that they will go to the courts for satisfaction but even losing such a case in court won’t compare to the overall damage the company is causing itself. For thousands of past employees, the behaviors cited above not only existed in the workplace at Lowes but actually occurred on a constant and daily basis. On top of that, these behaviors were often displayed with some of the most arrogant and worst degrees of sarcasm anyone can imagine. The point is that constant displays of this kind of conduct does in fact constitute harassment but rather than cause a slew of court cases, the result is always a loss of very good people that just resign. For thousands of current employees, Lowes is an ongoing nightmare. One that most feel unable to do anything about for fear of reprisal and/or fear of being without a job in a lousy economy. It is hard to know how much of this kind of behavior is condoned or maybe even praised by the corporate office but it is an absolute guarantee that countless complaints have gone unanswered with no measurable improvement to or for the lower level rank and file. As with most large companies, the build up of corporate level employees (who compared to store level personnel accomplish nothing) blame downturns on everything and everyone else. With no voice in the mix from the store level - the little guy becomes the puppet of management’s whims and at the same time takes the brunt of their abuses. As Lowes continues to chase off their good employees and further crush the morale of any left standing, things like service to the customer and profits continue to suffer and all you have to do is just watch any non-management employee in a store for 5 minutes to realize he/she couldn’t care less. To date, the company still doesn’t have a clue as to what’s happening to them. As the economy continues to falter, the only emerging sense from management is greater frustration and an increase in the arrogance and the sarcasm. It’s an old story that just keeps repeating itself. From my personal experience, I can’t imagine a company any more deserving of its own demise. | |
| concerned customer | 4/18/10 |
| Somebody from there needs to take a good hard look at their Marquette MI store. There are things happening in that store that should not be going on and also terminations that should not be happening. A department manager got terminated for inappropriate conduct but the person that made the accusations was sleeping with one of the other department managers in the lighting department. This in my eyes is a problem, also the person that made the accusations and sleeping with the DM has been on a final for three different things within a years time and yet she is still employed with your company. There are alot of other things going on there but everybody turns there heads because of the good old boy network. If policy is policy then it should be that way for everybody, not the people that are not part of the network. I think people are treated unfairly there and somebody from higher than Gaylord should look into this issue and fix the problems. I'm sure if they talk to the right people they will get the answers that will tell the true story about that store and some of the people in it. This is not the kind of Lowes that I have shopped at in other cities around the country. I will not shop at this Lowes again but will if I am in a different city. I sure hope you can fix the problems there so that I may go back to shop there again in the future. I am not alone in this either, I have talk with several other people and they feel the same way. This problem has been addressed up yhe chain of command but apparnetly it needs to go higher. | |
| Laura Colon Cookeville, TN | 4/20/10 |
| I am a single parent applied for a job and had a call back everything went well but I believe it is policy that you have to work weekends. I would work 40 hours and be one of your best workers being that I have to support my daughter and need to work. I can work everyday 7a.m to 4p.m and have time to have a family life. Something has got to give in the state of TN you either start at 5am-my child gets on the bus at 6am or you work 12 hours a day which makes it so hard for employment or family time. Can your company have any concessions for this? Regular hours like 7 to 3 and 3 to 11? Your missing out on some hard working parents that need regular hours. | |
| sharon dick | 5/9/10 |
| I own property in grove city penna. highway 208 leesburg road, approximately 50 acres engineered, utilities near prime outlets, motels restaurants and soon a wal-mart would like to have you come to our area. priced to sell buy what you need. If you are interested please e-mail or call 814-935-5873 Thanks Larry Dick seadove68@hotmail.com | |
| Roy and Sandi Wilson | 5/28/10 |
| Last June 2009 we decided to tackle a complete remodel of our kichen. It was a huge project that included several new appliances, counters, sinks, the works. We are not the "do it yourself" types but we're getting there. We went to Lowe's and met with Ron Kuyat,the kitchen and cabinet designer extrordinaire in the Somerset Kentucky store. He put us to ease right away with his warm and friendly manner (and professionalism). My husband Roy is a truck driver and not always home so it was Ron and I that did most of the designing. Ron answered my questions and concerns quickly and patiently, especially when I felt overwhelmed. I am disabled and some days are harder than others. Tiffany in the kitchen and cabinet department (same as Ron Kuyat) was very helpful when Ron was with other customers. She too is very good at her job and easy to work with. We were fortunate to have Curt Mills as our installer. He ia a master of his craft. He gets the job done quickly and it looks great! Its been almost a year later and it looks brand new. a job done well. We would also like to commend the staff in appliances. They were a big help when it came to picking out a new dishwasher and an over-the-stove microwave. Good job guys! We are now getting ready to remodel our bathroom and we are looking to Lowe's for ideas and good buys. All in all our experiences with Lowe's have been positive ones and we look forward to working with your staff in the future. Sincerely, Roy and Sandi Wilson PO Box 1655 Russell Springs, KY 42642 270 858-5229 | |
| annoymous | 5/30/10 |
| the winchester ky store has the same issues with the good old boys network and knowing the right people get you on top..The are severals managers in the building that are sleeping around and managers are covering up serious violations of the company policy and the human resource manager is also covering up.so they wont lose their jobs..store needs investigated | |
| Irindric Leverette | 6/8/10 |
| I work for Store 728 in Anderson,South Carolina-Loader 1,and im going to HR tomorrow because Alfred Rutledge OPS Manager wrote me up on final notice for pushing to many catrs into the cart area,I dont think there is no limit to pushing carts in,ive been there 2years and ive never read nething in the hand book nore the employee manual about how many carts to push in. The Store Manager Is Brian Ficsher. P.S.Im a Good Worker and loading,pulling orders is my job,i could see if i broke a customers orders or damaged it in anyway or hit a customers car with a cart.Now thats a liable reason to terminate me that has not happend because im a great worker. | |
| DAVID DUNWOODY | 9/1/10 |
| ONE OF YOUR EMPLOYEE FROM THE HERMITGE,PA THAT WORKS AT THE COMMERCIAL SPECIAL ORDER IS ONE VERY SPECIAL SALES PERSON. WE WAS DOWN TO TALK ABOUT NEW DECKING MATERIAL ON A THURDAY EVENING. SHE WAS JUST A GREAT HELP EVEN THOUGHT IT WASJUST ABOUT HER QUITING TIME. SHE WAS NOT IN A HURRY TO GET US OUT BUT HELPED US WITH THE MATERIAL WE NEED TO MAKE OUR DECK SPECIAL TO US. WE THOUGHT YOU SHOLD KNOW THIS ABOUT CARRIE. WE DO NOT KNOW HER LAST NAME. (STORE COD: 01390-81810-56227) ALTHOUGH YOUR BUTLER OFFICE PERSONEL PEOPLE ARE NOT HELPFUL. | |
| sharon lewis | 8/8/10 |
| My husband and I went to Lowes This afternoon to purchase a chargable lawn mower and weed wacker. We found just what we wanted on line . The store was sold out and the employee that was helping us could not firgure out how to order one for us, after 20 min of back pedeling etc while he looked on line and at inventory we gave up and will purchase them else where. We have just moved in a new to us house and need lots of things. Lowes has lost our business. This was at the vacaville Ca. store, store manager Robert Visser. | |
| Rev.Shawn | 8/12/10 |
| What is the deal with putting up signs in Spanish in the Ft Smith Arkansas store? Why are you catering to undocumented,illegals in this country? Why don't you have signs in Czechoslovakia?Russia,Greek? Most of my ancestors came to this country from those areas of the world and had to jump threw all the hoops and LEARN the English language and pass all the test and become Citizens. But your company and so many others are catering to undocumented,illegals in this country,Why for your bottom line? Well how about you stand up for your country and support Americans by NOT catering to Mexicans,by NOT buying your products from China and abroad. Just a thought on how you may be able to keep your BASE customers Americans!! | |
| Rolla and Alice Eich | 8/13/10 |
| WE WERE IN STORE # 203 IN WEST CARROLLTON OHIO, YESTERDAY. I WANTED TO PURCHASE A SHOP-VAC THAT WAS LISTED IN YOUR AD AS OF THURSDAY. i ASKED 2 OLDER MEN WHE WERE IN THE AREA AND THE FIRST QUESTION i WAS ASKED WAS," DO YOU HAVE THE AD WITH YOU", THEY THEN SAID THAT THEY DIDN'T KNOW ANYTHING ABOUT IT. tHEY WERE BY THE KEY CUTTING AREA AND DIDN'T EVEN OFFER TO HELP ME FIND THE SHOP-VAC. I WENT TO A REGISTER AND THE CASHIER CALLED SOMEONE FROM THE SERVICE AREA. THIS YOUNG LADY HELPED ME FIND IT AND MADE SURE THAT IS ALL WE NEEDED. IT IS THIS KIND OF TREATMENT OR LACK OF SUCH THAT HAS MADE US HOME DEPOT CUSTOMERS. IN THE PAST YEAR WE HAVE SPENT SOMEWHERE BETWEEN $1000 AND $1500 AT HOME DEPOT AND $54.9S AT LOWE'S | |
| Kathy Tribble | 8/16/10 |
| the Lowes store in Elizabethton TN is always out of stock in whatever I go to buy- and they hang up on me when I call and ask for a smiple price check - I would like to know the price of lumber before I drive there- have to drive 20 miles- so I get upset and then drive all the way to Johnson City to buy my lumber and if I have to drive to JC then I buy at Home Depot- there is a Lowes in Johnson City but Lowes is not getting my business- no way. | |
| ShiftLock | 8/6/10 |
| Lowes Corporate Office | Headquarters 401 Elkin Highway North Wilkesboro, NC 28659 866-900-4650 Kim (refused to give last na) Executive offices. She did give me this em: Execustservice@lowes.com | |
| anoymous | 7/1/10 |
| Im writting on behalf of employees in 2837..... greenville nc this store needs some assistance.... the managers are blowing off employees with stupid remarks like "not my problem the dept manager needs to handle it" or " oh well i wont be here it dont affect me" ive been with lowes for several several several years and multiple stores ive never ever had a store like this its unreal.... floor associates are skim their working their butts off and they are soooo short handed its unreal. carrying phones for the whole back section of the store at one time with no help managers dont answer call buttons and help anyone out headcashiers are a joke.... they dont stand at the door as well as the new dept manager theyre to busy walking the store doing whatever they want and cutting the crap with other people instead of their jobs theyre petty they down talk and disrespect associates up front they have the worst attitudes they adress things on the floor in front of customers they treat people like their 10 and it needs to stop soon..... they need to grow up rules and policies that should apply dont u have several associates with facial peircings such as face nose and the hr manager says its not a policy i choose to enforce... im really fed up with this immaturity i love my job i love contractors simply bc ive dealt with them all at several stores but this store is a joke and theres no way to transfer with theres nothing open in another location so what is an employee to do???? i speak for all of 2837 when i say something has to give and someone needs to get this store straight we need new zones and a new admin and a new store manager ops manager works and trys her best to hold this store together..... please help soon..... | |
| anonymous | 7/25/10 |
| Early May 2010,I purchased merchandise from lowes in pembrooke pines, ft. lauderdale fl. international desk to be shipped to st. thomas usvi...I rented a 20' trailer from a shipping Company which cost approx $4,000 in shipping....before we left the lowes store, we were reassured that everything would be shipped...when the trailer arrived a lot of the merchandise that we paid for in full were not on the trailer...when i contacted lowes it took a long time to get a response from the lady who made the original order...I finally contacted a manager who said they will pay for the extra shipments....I had 2 extra shipments that I had to pay for... so far with no reimbursements.....It is almost 3 months now and I am still missing my rails and I have not received my reimbursements on the 2 extra shippings as the manager promised....I will try and get in touch with lowes headquarters, then if nothing is done I will transfer it to my attorney....this is absolutley very stressful and frustrating.... | |
| U.S.A.F | 7/8/10 |
| I was recently put in charge of ordering a special order faucet needed for services on my base. I ordered the faucet from the beavercreek store in ohio. I ordered this faucet on April 21, 2010. The clerk who helped me gave me a price and I paid for it with my units funds. A few days after the purchase, I got a call from the store saying that the clerk had made a mistake in the purchase price. I explained that it was the stores responsibility to ensure their people have the knowledge when ordering special order items. The person at the store agreed that Lowes will stick with the price given to me. However, the item was to take only 4 to 6 weeks for delivery. After the 6 weeks was up I contacted the store only to hear that the manufacturer was delaying the item another 2 weeks. After 2 weeks the store called me and told me the item had slipped again for another 2 weeks. I fianlly received the item June 26th. When the faucet was being installed, it was found that a very vital piece of the faucet is missing. Now I have to go back to that store and get them to get me that piece, which will probably take an additional 4 to 6 weeks to get in. This faucet is used to clean water containers for aircrew who fly missions everyday. This is totally unexceptable. It seems Lowes didn't want to lose the cost difference in the price they quoted me and the price the manufacture quoted them. It appears the store was hoping I would request a refund and that would be it. I've been in the military for going on 26 years now. If Lowes thinks they can outlast me or delay me into just getting a refund.....well they are dead wrong. I will outlast these bafoons and they will get it right. I plan to hound this store everyday until I get the piece to make this faucet work. If Lowes Corporate would have any sense of right and wrong, they would step in and ensure this was done right. I will be putting in paperwork, Military wide, to ensure the military will no longer use Lowes as a supplier for anything for our troops. | |
| jeanne m dobbs | 7/13/10 |
| Today my husband went to our local Lowe's in Delran NJ looking for recessed light bulbs of a certain wattage. The employee working with him could not find them so he called another person over to help. After that employee was asked the question about the wattage he told my husband "Go ask your President Obama why you can't get them". Now why would he do that.? My husband asked a simple question and expected a simple answer. Not some arrogant response that actually is over the top inappropriate. I could even see it if my husband was being difficult, but he was only was asking about the wattage. Clearly this employee seems to have a problem with people skills. Perhaps Lowe's needs to consider customer relations training or inform this employee that without customers there is no job. We have decided not to use Lowe's any longer. | |
| Herb Williams | 7/17/10 |
| On June3 2010 my wife and I went to the local Lowe's of Mt Vernon,Illinois(Store #66) to purchase a new front door for our home. The service person was veryhelpful and we made arrangemants for the installatiion team to come out and make final checks and take final measurements for the door to be ordered. On June 10 after all needed measurements wer taken I was told that we had to pay for the door to be ordered and for the installation service whic was done in for a total of over $1,000 (one thousand dollars)We were told that it would be 14 days before the installation of the door which was no problem and the installation team came out on June 30th to install the door. After a quick check i was informed that the wrong door was shipped and they could not install the door that was delivered and had to take it back to the store and would be in contact with me. After 1 week I had heard nothing from the store or the installation team so I called the store to find out the problem only to be informe d that the door remained on the installation team truck for 5 days and they would not reorder until the door was returned. After several additional call I was informed that the door was ordered and would be installed sometime during the week of July 12. At this time July 17 I have not been able to receive a date fro installation nor heard anything from the store. This delay has cause my family to delay vacation and other activities and only one person from the store has offered to help get the situation. It has now been over a month and still no door. Maybe you can build a little fire that will burn down the old door and put the heat on your employees at the local store to replace the burned down door. Just a phone call or an update would be nice to let customers know that theie busines is a welcome. Finally on July 23 we will be leaving for an extended period of time and upon our return our schedule will have us away from the house all day and installation time will become a problem unless the store is willing to reimburse for missed work hours. | |
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