4777 Menard Dr Eau Claire, WI 54703
(715)876-2868
Reviews For Menards Corporate Office
AAM  | 2/4/12 |
| Does anyone know how to become a service provider at Menards? We offer Fire Protection inspection/repairs in WI. Is each store independent or do you contactor corporate? Any inside info would be appreciated. | |
keith f  | 1/25/12 |
| worked at the shelby ia location today on 01/25/2012. i was put on the line to do line work with boxes and putting the on canvarer belt. the manager craig shroder down there yelled at me and said work faster. so i did . then an hour later he comes back and says you aint working fast enough and just goes to the boxes and throws them fast and hard on to the convarer belt system he then yells LIKE THIS THIS FAST ! what you cant work this fast and says you do it faster or you can go home so i choose to head home today so there would be no issue anymore today... menards has got to do something with this guy!!!! tried to call corporate and no dial tone... | |
KH  | 1/21/12 |
| You people are just dumb!!!! You go the store expecting to get something for nothing!! I worked there 7 years and that is what I have notices. The people that complain the most are the people that don't get discounts or returns done the way they want to. Give the people that work there an F-ING brake. They have done NOTHING to you they are just fallowing corperate rules. Would you really want someone to come to where you work and yell at you because your doing your job!!! You guys should just think before you go in and yell at someone for your mistake!!!!! | |
| Breedlove | 1/17/12 |
| I am miss hall contrater I went in to the kokomo Menard because of the water heat conneckter broke so the sale Rep said you keep record up to 4 years. Well I went up Teresa to get the parts well the mange wouldn't look it up because I didn't have miss hall cerited card. Well miss hall is going to put a new room on And I will not be doing to menards for the life's I all be going to Lowes and its going to cast 7000 .. because I had to pay for the parts that cost 18dollers that was under worinty you not be getting my business any more I will be letting all my contarter friend to to go to menards ;)I will be going to lowes ... and also I will be putting it on face book to let every one know o ya be for I get have a nice day | |
| Joe | 1/16/12 |
| What a bunch of over zealous, egotistical floor managers. A family member was to visit a grieving relative over the holidays and was told that he would be fired. He was also told that it was "policy" and that he could re-apply (bs paperwork). When re-applying he was told he should have thought twice about the trip he took and that it was a "life lesson" to make choices. Screw them to teach any kind of "life lesson"....what about compassion to an employees whose family is going through a tough time. Boycott Menards...fat pig managers should learn their own "life lessons"....like order a salad sometime. | |
| Adrian | 1/12/12 |
| I worked for the distribution center in plano, illinois. Let me tell you, that by far was the worst job I had ever had in my life. The managers and supervisors treated the employees like crap, they only gave us 10 cent raises every 6 months and the merchandise that we shipped to the diffrent locations were almost always damaged. The company was soo cheap that when it would snow,, they wouldnt put salt down on the parking lot...they used sand! I was injured by another person that was on his forklift and not paying attention to where he was going. When I went to my supervisor and told them what happened, they looked at me crazy because i had to go to the hospital to get my foot checked out. There only concern was the fact that If i went to the hospital, they would loose the precious safety hours...not me the employee that was hurt by another careless person.All in all, If anyone is looking to work at either the store or one of their distribution centers...DON'T!! THEY ARE A-HOLES. | |
| DJB | 1/9/12 |
| Grandpa. What kind of guy are you?? Your granddaughter should know better than to open up a can of pop BEFORE paying for it. Besides, you know that pop is NOT good for her, she should be drinking milk or a healthy beverage!! | |
| Past PurchaserNow | 1/9/12 |
| I am a large contractor in the Fort Dodge area. One of my guys was going into the Fort Dodge store an we always look for a employee who has been with Menards for a long time, 6-7 years. She is one of few people who knows were about everything is at. I have seen her pick up concrete bricks an shes maybe 110 lbs., almost a full pallet an place on a cart for a customer. I've asked some of the kids there to do it an they start to wimper, the wooses. I have been in there at times an seen the store manager give her a hard time, in front of me an other customer, how bad is that, an when it was something simple, which he could have just asked her nice. Well this week I was to take in a house plan for $400K and in a month 1 worth $740K. Now that she was FIRED, I heard the her boss had went thur her stuff an a pair of gloves that she had used, since Menards does not supply for the employees, to help a customer, since were're first, an she had to purchase on break time, no shopping durning work time, he siad he was firing her for stealing, WHAT THE FUCK, I thought you had to leave the store before it was stealing. So, now it's purchase at other places in Fort Dodge an LOwes in Ames, IA. on HWY30. Untill the LOWES in Fort Dodge is built. They have people transfering to Fort Dodge as of now for it. THey have the land nows it's just gettin the permits soon. Next time you go to Menards, ask for the store manager, and ask for ASHLEY J. to help you. Lowes will hire her in a second... | |
| Judith Kutzli | 1/8/12 |
| Went to Menards in Defiance Ohio, after my husband and I finished shopping I told him while you wait in line I'm going to use the restroom. BIG MISTAKE, it was filthy, 1st stall I entered had poop all over the toilet, 2nd one had blood all over the toilet 3rd was stuffed full of toilet paper and finally the 4th I could use. When I got back out my husband was checking out and I quietly told the cashier "Your restooms need some attention they are really filthy." Her comment was " I know ,I don't understand why nothings being done" Duh, no brainer if everyone responds and cares like her. Makes you really want to shop at Menards. | |
| STTTTTEEEEVVVE | 1/8/12 |
| I think menards is great. but i also realize that most people don't grow up dreaming of working at menards their entire life. I understand that most of them are working their while they attend college. With that being said, some of them don't know the answers to all the questions, they know the answers to the basic questions, which is fine because nine times out of ten if they don't know they can find their manager who does know. also i find it in credibly horrible that veterans worry about their discount so much. it was a nice way to say thanks, but now veterans expect it. its disgusting to hear that someone is going to quit shopping somewhere because they won't save 10 percent on their purchase. | |
| | 1/6/12 |
| I've had some of the words ex I feel like that I've been treated unfairly on several occasions unfairly on several occasions it seems because I am black I am treated as a second class citizen I've spent in excess of 30,000 dollars building my new house yes when I go to the service counter they will not give me serviceperiences shopping at menards is my endeavor to videotape these experiences and contact my attorney I would've never thought that in 2011 in 2012 I would have to deal with such prejudice in the city of jackson michigan and want a nice to know that this will be passed on the each person that I know steaming mad at john s walker | |
| Muhammad,columbus | 12/29/11 |
| I returned a christmas present to Menards, and because i didnt havethe receipt they store stated that they where going to keep my item and give me a piece a paper , no no.Thats not what you store policy says? they told me to call corporate the next day and they would be able to process the return. I told them i want to with draw from the returnand they told me they were un able to because thye already already started. Doesnt make since to me, But I want my merchandise credit like there policy says you will receive or my merchandise, I always called the corporate number that the store provided and its not a working number?what is up with these people? after this i will never shop at Menards | |
| Former Employee | 12/29/11 |
| For people who want to contact the general office by phone the # is 715-876-5911 | |
| MM | 12/29/11 |
| Been shopping at Menards for 11 years fixing up my house. Today I was set up by security. I am handicap and with hand that was repaired surgically and wrapped up. Walked out and security stopped me at my car. Pointed at an item in my cart, telling me it wasn't paid for & to come back into the store. Went back in and was put in security an they did not look at my receipt, just took the item out of the cart told me give my ID and to sign paper work that Menards is Demand restitution $150. with in 14 days or pay for court charges plus $500. I explain it was a not intentional and mistake I thought she did her job. They never explained what was going on. I ask if I was being charge for something, they said no. Excused me of over stuffing my cart. I am handicap with a hand surgically repaired can only use one hand. Was I to unload my cart for the girl? I don't understand it was a scraper cost $1.00. Didn't give me any options just accused me of silly things. I didn't steal it was in my cart for purchase. I just spent $100. I didn't know she didn't charge me. Checking out girl did not scan all items in my cart now I am accused of stealing. Menards manger was unwilling to here my side. Menards is money grubbing corporation that cares less about the customer who keep it in business. No stars for Menards loss of customer to homedepot. | |
| Karen Parker | 12/30/11 |
| I can understand how many feel that posting only negative comments must mean that those that do are only whiners and the problem with the country. I've been serving in the Army for over 16 years now, so I can honestly say that I'm not the problem in this case. What about those of us who had a good relationship with Menards and their products only to find that when something bad does happen that Menards is unwilling to help? I recently had a refrigerator installed and the installer (hired by Menards) caused $13,000 worth of damage to my hardwood floors and refuses to awknowledge it. I'm an educated woman who went through their proper channels of addressing the issue in a very politically correct and polite manner. I've given them a very reasonable amount of time to help me. I've never yelled at anyone or acted like a child, but now I'm just pissed. I may have to sue for damages and that's not the type of person I am in this insanely litiguous country we live in. I believe that if they trully cared for their customers and their products they'd at least awknowledge my existence and the issue at hand. Shameful. | |
| Phil D alsip Il | 12/27/11 |
| I called the Crestwood in Illinois store I let the phone ring until somebody answered it HA HA HA it rang so long I finally got a busy signal, the phone rang for over a minute and a half Never spoke to anyone in the store As far as merchandise I have noticed Quality has gone to nothing, I once wanted a key made just to open my door of the car, The employee refused to cut a blank because I have a chip in my key I Informed him it was for a valet only to use if I lock the door with the keys in it as I had done one time He still told me NO I walked out and some hardware store made the money I was going to spend My opinion Menards stinks | |
| Former employee | 12/28/11 |
| Just got a picture sent to me from a buddy that unfortunately still works for Menards. The picture breaks down the hours for New Years Eve. I have no problem with the lousy hours. What I do have a problem with is the fact that it litteraly says on the sign " So our guests and team members can enjoy the holiday with family". Well if you take a closer look, the hours on the sign are their regular hours. Look Menards has the right to be open for whatever hours you choose. However, please treat your people like they're not brain dead. So glad I don't work there anymore , best decision I ever made. | |
| | 12/22/11 |
| I have been working at Menard store as a independent contractor taking care of their floors ......in November 2011 was time to extend the contract for another year. In September I had a serious surgery (I'm lucky my leg didn't get amputated).....After I took care of the service for 18 years I was let go with explanation....."WE NEED A CHANGE" the store manger has the right to terminate contract..............but after 18 years of my very hard work ...at time when I can't walk not thinking work, they just thrown me out like an old used rug........just before Christmas.... I hope they can sleep ......have happy holidays... Sicerely Ilona .A | |
| Tom | 12/23/11 |
| Menards sells absolute junk. I swear the garbage they import from China is rejected by QC and that is saying a lot considering China does not even have QC. Also I agree with Jim I wish I could give a rating of zero stars. | |
| | 12/25/11 |
| I have placed a note on this page ...telling how the Menard corporation works....it was all the truth...but Web Master decided to eliminate my short note ......in order to prevent ....what..........hart less and dirty work has been done to me they took 18 years of my life until I get sick and was not able to do the job myself I have hired people to work for me .....it was not good ....they just needed to get rid of me......now when I'm unable to even find any work.......on edge of loosing roof over my head ...been almost homeless.....is how all the big corporations are taking care of people who were dedicated.......and give the more than 100% of ability to do the best... Thanks a lot ........there is nothing else I like to ask......just be alive ..and klapp my hands how the engine works | |
MIke  | 12/21/11 |
| I can't beleive this. Totally unbelievable. This is what is wrong now with America. So many spoiled brats wanting everything their way. I hope you all come to my store so I can have the pleasure of asking you to take your business elswhere.Cabinets were damaged? They sell Junk? I guess the mfgr and the trucks are Memards fualt too. They sell junk? Did you buy the cheapest thing you could? My expiereince with Menards has ALWAYS been postive. Yes,there have been a couple little scrapes that come with any purchases, but that is over LOTS of purchases.AND their people are better trained than any other of the big ones.As a contrator, I can ask for "landing tread" and they know what I mean. Try THAT at Lowes, Home Depot. So many people thinking THEIR troubles are someone els's fault.What a disgrace- and a poor showing of the leadership and responibilty this coutry was built on Go Menards! | |
| A Veteran | 12/16/11 |
| I totally agree that they should bring back the military discount. I was pissed to find out that they all of a sudden stopped giving discounts to military. The employees get a discount. I ask wherever I go if they give military discount and even if they don't They will give me their discount. Not menards but other establishments. If you ask menards they just tell you no and that's it. Plus the products are junk. I would rather spend the extra money and get something that lasts. I would shop there more if they gave a discount to military again and if they dumped some of their cheap products and researched and gave us better qaulity.the last thing I want to do is to have to stop in the middle of my project in order to go back to menards to exchange the broken defective tool that I just bought that day. Oh and they need to have a better selection of they same item. They only carry one brand for some items so then your stuck with choosing between a cheap item or an item that is slightly better junk then the other. I go in to menards only if I have too. And that I go in knowing I'm going to have to buy two of the same items so if one breaks I don't have to go back to finish my project. If they are worried about loosing money they should be cause when you piss off a customer or by not giving a discount or by selling cheap crap you are loosing money. You would make a lot more if you would give the military discount by because a lot of people are in the military and you would get them in your store and they would buy not just the stuff they need but more then they came in for. | |
| grampa | 12/12/11 |
| My granddaughter was let go unjustly and threatened to sign a form or have the police called all because she opened a can of pop before paying for it! and for your 411 all the gals at the Lancaster,Ohio store watch OUT you bend over AND security Zoooms in to try to get a Peek,You know what I mean!! I will not do anymore business at menards. I survived before they came to town! back more at Carter Lumber!!! | |
| Clayton Harris | 12/13/11 |
| I grew up in Trempealeau WI, 20 mile from the Mernards brothers first store in LaCrosse WI. I find it humorous reading these articles, because for the most part I picture the writing of these articles most likely match up to the Pictures of the customers at Walmart sites and how they dress. You don't see a Mernards site do you of how to describe ( People dressed) The more I read, I can find a Walmart picture to go with the article. Try it you will have to agree.Then you may have to consider the source. If the people who write these articles take as much time in review and do your daily communication on your projects, you most likely will find you would never have success in owning your own business. And yes you will continue your success with having your picture back on Walmarts picture sites. One last question you will have to ask yourself is have you gone back after you wrote negatives on this site!! I think that is the Pot calling the kettle black. I wish I could be so lucky as to work for such a good firm!!! pyrametals@gmail.com | |
| thomas cohoon | 12/14/11 |
| We bought a rug for my mother-in-law and the sticker on the rug said it was a 12x16 which would have been wall to wall for her.My wife was back at her mothers getting everything out of the room so me and son could immediently lay it down. We went to Menards and picked it up and took it to mother-in-law(who by the way was a 100 mile round trip.We had to carry it up a flight of stairs. We rolled it out and had a shock. It was not what we had paid for.It was only a 10x12.After all this time and frustration and hard work on my wife's part( she is slightly handicapped) we were very upset with Menards. We are hoping to get at least some of our money back.It is too much trouble and work for us to take it back. Myself and wife are over 65. I expect Menards to do the right thing and refund money. I dont understand why they marked it the wrong size. I will never buy a rug from them again.We took pictures of the rug and saved the ticket from the rug too as proof. Time will tell if they make it right. | |
| Ray | 12/10/11 |
| Some of these blogs are horrific to say the least. I recently started going to menards and so far have had good relationship. I had purchased sheets of Maple plywood on a previous evening before it went off sale and chose to pick it up the next day. Upon arriving I inspected what was being loaded and it wasn't the beautiful grain I had seen the night before. I asked to go in and help choose my lumber and that wasn't a problem. The problem waos they restocked and it was sub par for my liking. I asked to refund and the showed me to the desk. Upon speaking to the cashier she got a call and asked me if I wanted it I said not what I had seen I do not. I was asked to come back to lumber so I did and the department manager had two employees go thru about 25 sheets till we found 5 that I liked and we did. I offered help reshelving the product and he said no because if I wouldn't buy the product nor would he. He wasn't gonna put it back on the shelf it looked like knotty pine to both of us with maple grain. For this effort I will shop there they didn't let me leave unhappy even if they had refunded the money I would have left unhappy I wanted the wood at that price and got it. thank you to the west wichitaMenards for caring. The problem with blogs is you only hear about the bad experiences that happen. And the do happen at all places. Most people aren't as vocal about the good as they are the bad. I would expect that for every bad experience there is at least 100 good ones. And of that 1% bad half of those are probably the pathetic whiners of the world. | |
| Postal Employee | 12/8/11 |
| Menards makes big forepaugh in weekly ad against the U.S. Postal Service......I smell a lawsuit! They put cute little x-mas sayings at bottom of each page of there flyer, like I will honor Christmas in my heart, and try to keep it all the year. But they also printed this one " Mail your packages early so the post office can lose them in time for Christmas. They removed it from there website ad but if you still have the paper ad you can see it for yourself.... | |
| Bob S | 12/9/11 |
| Special ordered a lamanite kitchen top and the top was made incorrectly, sink center was 5" off. They had to re-order the top and was lost in the holiday orders and took forever to get replacement. I hadremoved the old top and had measured all dimensions before installation but the sink center. i had over 6 hours labor installinfg and re-installing the top. Very disapointed in Menards!!! Killed my reputation with my customer!! | |
| Kristi | 12/8/11 |
| This place sells JUNK......They will not stand behind products, they will sell you items that are said to be new (appliances) , to find out that one item was a floor model, and the whirlpool washer had something stacked on top of it that created damage and the Lancaster Ohio store covered it up with plastic cardboard. The manager of this store by the name of Nick Anderson, was very rude and plainly DID NOT CARE !!!!!!! ( wasn't his money spent I guess). I will NEVER make a purchase at this or any other of their locations, even if it was the last place left to buy a gallon of milk !!!!! Just by reading the above comments, I don't need to go into further detail and I really should have came to this site before making any purchase there. | |
| Robert Hensley | 12/5/11 |
| zero stars!!! I special ordered metal barn siding fron the sandusky Ohio store and it came back with the wrong dimensions. and they couldn't find all of the order. I was told they would call me when it came in NOT!!! the Building Materials Manager flubbed on that one too!!! It looks like I will be siding in the snow and you can bet every hour I will be cursing. No more I'm moving on to a company that just does the right thing.. Lowes | |
| Brooke Hoover | 12/1/11 |
| I purchased a simple special order for a wall plate online. Got the shipment today and what i got was a sing pull knob for a cabinet!? Now im on the hunt to figure out how to get a hold of these people with out having to e-mail them? seriously? I wont be odering from them again. | |
| Jack (Retired Veteran) | 11/28/11 |
| I used to shop at your Menard Stores regularly untill one day I was informed you no longer give the military veteran the 10% Discount like Lowes and Home Depot does just thought i would let you know i will pass this information along to my colleagues in addition to facebook friends. Have A Great Day. | |
| Travis Malo | 11/22/11 |
| I was very disappointed with my Menard's today. I purchased a 60 gal Sanborn Air compressor 2 months ago. I had a concrete slab poured and a shed built for it. Had the Wiring done so I could work on projects this winter. After less than a week of use the electric motor started kicking out and the compressor was very hot always has been since I first used it. I called Menard's customer service to make sure it was still returnable, they said that it was no problem bring it in I have 90 days no problem. So my father and I loaded the 250 pound compressor and drove the 45min one way and when I arrived the manager in that department said that it could not be returned it was only a 30 day warranty because it was a (MA) major appliance, O ya it can't be used either! How are you supposed to no if something is working without using it? And the receipt said I had until Dec 4th to return it. Me and Menard's will never have this problem again, this was the last Major appliance I will buy from them. Home depot is a block down the street. I trust and count on my Major retailer like Menard's to test and stand by the products they sell, its your job to negotiate with your manufacturers, you lost my trust and my business today! | |
| tamera shinn | 11/23/11 |
| Ankeny IA conveyer belt checkout is not working. Service is impersonal and rude. The design of your system doesnt work. Altoona IA kept with the original set up and is much more customer friendly. | |
| Clayton Harris | 11/19/11 |
| HI John, Your stores are the best, That's why I use to sweep them in LaCrosse as a young boy. My cousin Jim worked for you for over 20 years, starting in your first store. I put my name in to get a job in Kalamazoo.Sorry I did not do a good enough job sweeping??I figured this is why I have not been hired yet.But, I did fix the Roof top units at your first bigger store when I worked for Schneider Heating. Pretty sure it was Ebder Construction that built that one. I also went up to Wausau and worked on your new stores and strip stores. Would love to talk to you again some day, but know your world is most busy. If you ever do find this add let me know how or what I have to do to get a job with one of the best. And I will show you why your the best and I am also. Clayton Harris 269-492-4470. Thanks for showing me how to be number one in what a person does!!!! | |
| Donna Mosier | 11/19/11 |
| The store in Tipp city Ohio has one exemplary employee..we just know her name is Mindy. Recently moved from cashier to electrical for whatever reason was the loss for the main part store but gain for us..we finally found someoen who knows what they are doing and if she doesnt..she goes out of her way to find out> Do not like your rebate system though. | |
| Reggie T. Abilene, Ks | 11/16/11 |
| Less than 0 or a minus 100 (or more) My wife and I thought "M" was a decent store UNTIL we ordered cabinets from them. #1, one of the 14 cabinets that came in was beyond repair. Four more were damaged. Now they say that it's going to be another two weeks before the replacements come in. Having gutted our kitchen gutted and a Thanksgiving dinner planned, they could care less if we (or anyone else) have Thanksgiving or not. Now, we have to host dinner at a restaurant at five times (or more) the price of what we could fix it at home, not to mention, it would be far far better as well. John Menard, if I ever get my hands on you, you will regeret opening a store in Kansas or anywhere else! | |
| Jim Richards | 11/13/11 |
| This goes out to all of the LUNATICS commenting negatively on this page. It is your responsibility to research a product before buying it. All retail businesses have to buy the product for it to make its way to the shelf. After it finds its way to the shelf, consumers buy the product. If the product is defective, you CANNOT expect the retailer to take a full loss on said product because you were too negligent to inspect what you were spending your precious money on. About the paint comment above (not targeting you, just the situation), why would you expect Menards to pay for your negligence? It sounds to me that you were helped accordingly, bought the product that you desired, and headed on your way. WHERE in this story should menards be held accountable and be expected to compensate your lack of common sense. They even offered to give you a percentage of your money back and you "balked" at that response? Obserd! To the guy about the pressure washer (not targeting you either. once again, just the situation). The Pressure washer you bought was made by Excel, NOT Menards. You also kept the pressure washer for over a month. If you would have bought Menards Extended Protection Plan (Menards way of covering the product above and beyond MANUFACTURERS warranty), you would have had your problem resolved. However, your situation is a WARRANTY CLAIM. These, as any educated buyer would know, have to be taken up with the manufacturer, NOT THE RETAILER. P.s... I also bought an excel 2700 psi pressure washer from Menards and I LOVE IT. In short, I wish people would take the time to understand who, what, and where to place blame. Most of the time it is pointed in the direction of the retailer that is just making a manufactured product accessible to you. EXPERIENCED SHOPPER | |
| Matt | 11/11/11 |
| No customer support at all. Eberything done through email. Dedicated to service and quality??? Where is the service aspect. It is a 20mi ute drive to the closest Lowes instead of the 3 mins to menards. But I guess it may well be worth the time and gas to go there. At least they are helpful. | |
| Jim Selsor | 11/1/11 |
| I wish I could give a rating of zero stars. This company is ridiculous!!!!!! I painted a job MONTHS ago (thats what I do - im painter) and their own store couldnt match their own paint. Cost almost double the amount of money, double the amount of time, and not to mention the hours I spent waiting for them to try and fail over and over again. For any of you corporate fat cats that may see this I expect a response and the check I was offered by your company. My number is 708 305 8044. I also ask you to remember word of mouth can help you or it can hurt you, and this will hurt. Dont think for a second that tradesmen dont talk to each other, we work together and stick together. I knew I should have gone to Lowes, which I now go to for EVERYTHING!!!! One more thing pass this on to your marketing staff - new slogan "Lose big money at Menards" | |
| | 10/29/11 |
| I could go on and on with service complaints about the poor poor student and other employee service in the International Falls Minn. not one person could tell me the pirce of the doors, it took the 25 minutes to find the price, I was going to buy,a bath tub, showers stall, 2 doors, marble double bathroom sink.................and I left purchasing $15 in gyproc................WHAT A PILE OF STINK SERVICE, THIS WAS MY SECOND ATTEMPT TO PURCHASE THERE.no more thats it. I couldnt give it a minus star there was none. | |
| Mary Miller | 10/24/11 |
| We got the Menards Big Card we also signed up for the protection if you were off work. My husband was laided off and things went fine we had our payment made for us. He went back to work and was laided off again in Novermber 2010. First we were told not we didnt have that protection then I notice on our statement we had been charged for it. I have been fighting with the company for over 8 months now. We paid for it but they come up with every excuse for not paying. Missing paper work or not the right paper work a letter from his employer that he had worked for over 13 weeks full time (30 hours or more). Now we are at the will send it again and get it done fast. Well I have heard the same story now for the last 3 months. I have talked to the Menards store in Mason City Iowa and he called a rep for the credit card company and I have talked to them 2 but notice since Aug. Now what is funny the are showing no payment is due but still the have not paid on the balance. But they was charging that 19 or 20 per month for the protection. My balance doesnt change since he got laid off and they should have been making payments on it for him. He has since gone back to work and I am sure they are trying to wait me out and hope I shut up and go away. But the people in India keep hearing from me. India when people here in the US needs jobs they sent it to India. We have now bought a older home and are starting to restore it and guess what we haven't bought a thing at Menards. Now I do understand that is is not Menards who hold the Credit card but it has Menards name on it and I am holding them responseable for this mess too. So to make a long story short DO NOT GET THE BIG MENARDS CARD THEY DONT HOLD UP THEIR END OF THE DEAL. | |
| Disgusted Dentist $$$ | 10/23/11 |
| I am a dentist in NW INDIANA, I own several rental properties and enjoy home improvement projects. I went to the VALPARAISO INDIANA MENARDS to purchase supplies for a fence/grape vine trellis. I spent $300 during that visit...my mistake. In the process, I used a tape measure ($19) off the shelf, filled my cart and forgot that the tape measure was hooked on the outside of my pants pocket as I checked out. I was stopped at the door after being followed by the overzealous loss prevention rent-a-cop for 1 1/2 hours of shopping who bluntly accused me of shoplifting. I profusely apologized and promptly returned the tape to him and explained the sequence of events. I am a 40 year old dentist who makes a very good living, I have no criminal record...ever, and I am not a thief. This was an honest mistake and I don't blame him for stopping me, but a reminder during the 1 1/2 hours of shadowing me would have done wonders for me and this store that I frequent. Instead, they have decided to prosecute, called Valparaiso PD and turned the case over to the prosecuting attorneys office...they just dropped all charges...obviously they have more common sense than MENARDS. However, I was forced to sign a paper stating that if I ever stepped into a MENARDS store again, it would be considered trespassing and that I would be arrested...I gladly signed this paper after being made a spectacle at the store and being made to feel like a criminal because I would never step in that establishment again, regardless of the paper. Just to let you, the corporate office, know...I was gathering receipts for this years taxes, and I have spent $4500 in your store alone in 2011. I am sure that you do enough business to make up for a single loss like this, however, I have not been embarrassed to share my story with everyone that I know in the community (remember, I have a dental practice with over 3500 patients in the area, I am a member of the chamber of commerce, Lions club, local and state dental associations) because anyone that knows me knows how absurd this incident is. Most of the people that I have spoken to said that they would avoid your store as well, this includes many contractors as well. I would guess that this could create several million dollars in lost revenue for you. Oh, I forgot to mention, your rent-a-cop did ask me if I was a contractor, probably wondering if they should prosecute and risk losing business. Well, they found out that I was not and chose to prosecute...bad idea over an honest mistake on my part. I easily spend $10,000 in home improvement supplies each year, and I suppose that this incident is great for home depot and lowes in the future. I will continue to tell my story, and as I found on the Internet, this is not an uncommon story, google shoplifting at MENARDS and see all of the horror stories by your past customers that parrallel this one. One good thing with my story is that the store did not try to extort $200 from me as they do with others accused of shoplifting at your store. See for yourself by searching the story online. Congratulations MENARDS, you have certainly held your low customer relations standards at par. Maybe if enough people tell their horror stories about your company, you will soon not be in business...we can only hope. | |
| joe bongers | 10/17/11 |
| I went to buy green tin decking for a roof at the menards store in Dundas Mn and when u order because of special order u pre-pay.Thats fine but when they tell u 10 days to two weeks thats bull now going on 4 weeks still not here.The homeowners want it done before snow flies they paid for it but wheres it at who knows called the store now five times they say it has not been ship from the distributor yet why not its paid for.They say we will email them and call u back but no phone call great job guys now i get the blame,i get a bad name,my fault,looks great for my business as they sit back and do nothing.I spend alot of money there but i guess we mean noting to them i would have gave the business to the local and forgot the BIG MENARDS OWNERS WHO ARE OUT RACING STICKING OUR MONEY INTO THE CAR AND ENJOYING THE LIFE.For the people who work there if it was me i would be fired but they stay and lie to the people tell them whatever to cover there ass.If its gonna be like this tell us so we can go to lowes,home depot,and maybe fleet farm who care about us maybe they can deliver the material on time and still race without screwing us.Oh by the way why dont this go to the headquaters do u know its true and u people cant handle the facts or you just plain know you failed. by the way if your distributors are that bad why dont you use a different distributor and be honest. | |
Rich  | 10/14/11 |
| My wife and I have been loyal Menards customers for years, and we have spent untold thousands of dollars and everything from lumber to Christmas decorations. Last year, we purchased materials to put up a PVC fence to go around our back yard. It took 54 panels and the necessary posts, two gates, etc. The fence looked decent (at first), and the only problems are ones I caused myself. Until this year. About a month and a half ago, we noticed that our tan fence had some white spots here and there, but thought it might just need washing. No such luck. A couple weeks ago, it was up to 38 of the panels had white streaks or had mostly turned white. I talked to someone I know in the plastics industry, and he told me most likely the manufacturer did not put in the UV stabilizer. Went to Menards here in Elkhart, IN. They told me it was a manufacturer's problem, and gave me the form to send to corporate to register a complaint. Today I finally got a call from the manufacturer...they would replace the panels that changed color, but I had to pay the freight ($600+!) Also, they said I had to do all the labor all over again, they did not pay for installation. They did confirm that the UV stabilizer was the problem, so this is all their fault! And on top of that, I checked the phone number they called from, and guess what, they are in Manitoba Canada. So here I spent two weeks installing posts and the fence all for nothing, because according to them, I am going to have to do it all over again (at least the panels). Decided I am going to head on over to the Menards I bought this at and tell them I want to return everything and want all my money back. Then I will go get a better fence with the money elsewhere. I will post a follow up to let you know how that goes. Anyone care to guess how that visit is going to go? | |
| Marilyn Wentland | 10/12/11 |
| We received an ad for 22 % off chandeliers at Menards. We went to our local store and found a great chandelier we had looked at months ago and was still available. It was discontinued and reduced and at another 22 % off seemed a great deal. We were initially told everything was a go and then the light did not come up on the computer which was not unusual given it was a discontinued item and the last one. We were told it was not included in the sale even though the sale flier had no exclusion language. When we asked to speak to the manager he refused to come to the lighting department not once but twice twice. What gives? It is hard to imagine that a store would rather look at an item that has not sold for months than move it. More puzzling is the fact that the manager refused to even meet with us. Menards must be doing a lot better than most stores if it can afford such a cavalier attitude or perhaps this particular manager is family. Not happy with this treatment. | |
| Patricia M.Peterson | 10/11/11 |
| I will no longer do any business at Menards. I usally spend three hundred dollars a month at Blaine Minn. store. The design of their cart corals are very bad! They go down hill and there is nothing on the bootom to keep the carts from blowing out! Three carts blew out and hit my truck and did 700.00 dollars worth of damage and Menards or their insurance company will not stand back of it and I think that stinks! Shame on you Menards! Fleet Farm will love to have my business. | |
| James Rynes | 10/7/11 |
| Dear Sir, My wife and I have been faithful customer for at least 15 years. My experience today makes our future as a customer very doubtful. Recently I bought a can of spray paint at the Elgin store. I picked up a can of Rustolium black spray paint. A few days later when I went to use it I noticed on the BLACK top there was a sticker that said green. Today while I was off work I was tacking care of a number of things most of which were not going well. While I realized that none of this was your problem all I wanted to do was exchange a can of poorly labeled green spray paint for a can of black spray paint. I explained this to then customer service person, who said to go get the right can of paint. I did but I din't have my receipt. The customer service person asked me how I had paid. When I said I had paid by check she said that I had to go to the terminals behind me and put in my checking account number. I was already having a bad day and I decided that I wasn't going to do it. I am 65 years old and I don't feel like playing stupid games. I gave her a credit card and paid for the 2nd can of paint. Later I called the store and talked to the store manager, who mumbled something about whether the first can was on sale. DUH! This was supposed to be an even exchange. I am not sure what I will do with the $4.00 can lf spray paint. Since I don't have any use for green spray paint I'll probably throw it away just like Menards has thrown away a faithful long time customer. By the way A Super WalMart is scheduled to open across the street, there is a Home Depot a little further away and the is a Target store and a Super Target store nearby Regards. James | |
| Jon B | 10/5/11 |
| Menards is a joke......and it starts at the corporate offices. All I wanted to do was to special order a snow blower that was a different model than the one in the stores.....same brand. I was told they couldn't order any other models. That is BS. If a company carries a full product line, they can order different models. I will plan on going to Home Depot, where they will order the correct one. | |
| Sandy Mostaert | 10/2/11 |
| We purchased our refrigerator and 18 days later it was $200 cheaper. When asking to get a credit I was denied, saying that they do not honor that policy due to it was a discontinued reason, not regular sales circumstance. So when hearing that it was being discontinued and not being informed at purchase that this unit was planning to be discontinued, we wished to return it and then was told we could not do that either. When questioning their policy, stated that if they offer this for every item that discontinued they would not be able to open their doors. Really it would bankrupt them. So if you are looking at buying an appliance, go to Home Depot. I have bought many from there and never had this issue with them. First and Last appliance I will ever buy at Menards. Dear Menards, you might of saved $200 from credit me, but it will cost you more in the long run. | |
| Randy Bradley | 9/29/11 |
| I purchased items at Menard's of Plover, Wisconsin that were free after rebate and sent them in a timely manner. I am used to Rebates International screwing up so I document EVERYTHING and don't use any of the items until I receive the rebate. After eight weeks I contacted Rebates International wondering where my rebate check was. One week later, they told me they had no record of it and I should email them documentation". I scanned in copies of my receipts and copied rebate receipts and emailed them back,. One week later I received a reply that said they would not honor the rebate because the items were returned to the store|. I printed out their email and placed it on my work bench with the unused, unopened items next to the email, took a picture and emailed it back to them,. The message suggested that if an employee of Menard's returned the items they should dismiss them and prosecute them because the items obviously were NOT returned! At this point they seem to have decided ignoring a problem they created is the best policy. I have decided it is time to press the matter until the problem is corrected one way or another. What is Menard's going to do to correct this situation? Randy Bradley | |
| Rosemary | 9/29/11 |
| We recently ordered $1400 worth of lumber at our local Menards in Terre Haute,IN, we paid a $65 delivery fee and my husband gave them specific instructions where to put the lumber when it was delivered. The driver arrived and suppositivly got confused about where to put the lumber. Now we have 13 acres and a lot of room around our house. So instead of picking a spot he returned to the store. They did call our house phone left a message and called my husbands cell phone and left a message stating that since they were unable to delivery we would be charged a second delivery fee to get it delivered again. My huband was hot, we borrowed a trailor from a friend and he went to the store the next day. They refused to refund the delivery fee even though it was not our fault the order was not delivered. We are beggining the process of building a new house and we will not be getting our materials from Menards, in fact my husband is going to let everyone he knows about the poor customer service we recieved. | |
| Ronald Pierce | 10/1/11 |
| The number posted here for Menards, Inc Corporate complaints is a FAX number and not a regular phone number. I suspect with all the complaints posted here against Menards, its no wonder. I will never shop at Menards again. With the economy in the state it is in, I would have thought that Menards would strive to satisfy customers, not turn them off. I guess not. This will be another store chain that will finally close its doors. Lost revenue, Lost Jobs. | |
| DVM | 9/27/11 |
| I bought a Excell pressure washer from a Menards in the Minneapolis area, since I was visiting my mom. I bought this pressure washer on 8.22.11 (9.26.11 - date of final failure). I used the pressure washer just five times. One wheel fell off in the garage (first time using it) – no bolt was found, which should have been found. The Pulse Hose, IC2 blew a leak, because it was rubbing against the Cover Pump, Bottom – IC2 (poor design – the designer should have made sure that this would not happen). Coupler, Shaft Bearing ring on the inside of the wheel popped out. Finally, after the first use, it has been hard to start. I wanted to give the product another shot by exchanging it at Mendards located in Hutchinson, MN (closer to my home), but they would not - Menards policy. Well, according to other postings (Amazon), a different Menards did an upgrade for a guy who had problems with the same pressure washer. Nothing was offered me, but that I can go to one of the service centers, which the gal at the desk (most likely a manager, because the cashier brought her over) could not tell me where a service center is located. What the hey! MENARDS has lost my business for life! You can count me in on telling everyone I know, and they know, and so on to not buy from Menards. LOWES here I come! I go on the net and find complaints about this pressure washer. Some complained about some of the things I have experienced: How hard it is to start and a wheel falling off. One that I have not experienced was where one experienced the engine blowing up. C Ya! | |
| Concerned Employee | 9/27/11 |
| Sounds like stupid guests to me. If you all would just stop, think, and listen, you would leave with the right product at the right price. 95% of the time, it is your own fault. We are human too and we do make mistakes. It is also your job, as the consumer, to make sure you are getting the product you want. Another thing, you do not know best! Get the whole "The customer is always right" quote out of your mind, because you are wrong! People, for real, you get fired. Shit happens, grow up and find another job. If you are half as upset about it as the things you say, then the job was not worth your time. Another thing, you complain about the employee attitudes, think about yours when you ask STUPID questions. EXAMPLE: "Where is plumbing?" answer: "Take two seconds and look.....it is right freaking in front of you!". Also, your stupid comments and sayings at the checkouts are NOT FUNNY! So if you are wondering why your cashier is "rude" to you? Don't be the dick that says "are you open?" when they are standing at the end of the lane...."nope, I just thought I would stand here for my own personal enjoyment." Yea, right. So get your heads out of your butts and remember, we are people just like you. We get frustrated, moody, and annoyed by you. | |
| Bobby Robertson | 9/27/11 |
| I live in Cheyenne, Wyoming. We hope you will still consider building a Menards here in Cheyenne even though our city council has turn down selling you land on the busiest street in Cheyenne. Granite Peak Development Inc is building roadside businesses next to I-25 close to I-80. You have worked with them in Casper, Wyoming. We need to have more businesses in this area of Cheyenne. Thank you for considering Cheyenne for such a high quality establishment. | |
| catherine c. avon ,in | 9/25/11 |
| I bought a small can of paint from Menards and continued on to my next destination. When I arrived at my destination I went to remove the bag from my seat and move it to the floor. When I picked it up I noticed there was paint all inside the bag. I quickly grabbed another bag i had in the car and double bagged the paint mess. There was a lot of paint spilled inside the bag. I immediately high-tailed it back to Menards. I was very afraid paint was going to get all over the cloth interior of my car or on my very nice outfit. When I got inside I went straight up to the desk put the bag on the desk and said "This is a problem" I understood Kirby waiting on the customer, that was before me. However when he did come over to wait on me he clearly did not know how to respond to the situation at hand. So he sought help in the matter. Their solution was just go back and get another one. I balked at the response. So then they talked to the Mgr and it was decided they could offer me a 10% discount. What an insult 10%! $1.70! Gas, time, inconvenience holding the bag up in the air while driving in traffic and watching the bag to make sure it didn't start leaking.I tried to help them understand the inconvenience of it happening, they were fortunate it didn't spill all over the passenger seat and floorboard. They even had the audacity to ask did i open it, or was it open when i was still in the store. I told them had I known that it was open while I still in the store I would have done something about it then! Not once did anyone seem concerned for my inconvenience! Not once did anyone even say I am so sorry that happened. THAT would have helped tremendously. Guess i should be thankful I could have had it spill all over the bed of my truck and only get reimbursed for $50 of the $80 like one of the previous complaints. I concur with all those before in the frustration felt when dealing with their customer service. This is not the first time I have left Menards frustrated by their front desk help. Lowes is about 13 minutes away but they may become new store! And as a consumer i will do my part to let others know of my experience. Charlie P. Mgr., Rachel S front office help, and Kris B. floor help. | |
| Mary Plewa | 8/9/11 |
| Was in Marinette, WI store to open Big Card account. Filled out app. Lady on phone wanted to verify my identification. Asked me if I lived in certain addresses in Green Bay, WI. or was associated with anyone who did. I said no (never lived in Green Bay). If I was associated with someone who lived at one of those addresses, how am I to remember. I don't remember my kids' addresses -- have to look them up every time we want to mail something. Don't remember my sister's address and she lives in same town as me. The woman was calling me a liar. She said I answered one of the questions wrong and therefore did not verify my identification. Now Menard's has my SS number, my DL number and my Capitol One credit card number. And I can't get a Big Card because I was accused of lying. If I did know someone who lived at one of those addresses, I certainly do not remember the addresses. Also, why not give one address at a time, instead of a string of them? We used to be at Menard's at least once if not twice a week. No longer will we deal with Menard's. We won't ask the kids and grandkids for Menard's gift cards this year. Too bad too, because we were going to have a 20 x 16 deck built with steps, etc. | |
| Ronald Rosen | 8/10/11 |
| On 6/24/11 I purchased 4 52" Brogham Ceiling fans, 2 for my home & 2 for my commercial property. I was told I would receive a $40 rebate for each fan, 2 per address. Since 2 were for my rental property at 1400 E. Warnimont, Milw., WI 53207 and the other 2 were for my residence at 7004 N. Belmont Ln, Fox Point, WI 53217, I should receive $80.00 for each address totaling $160.00. I have received only one rebate for $40.00. What is the problem with the other 3 rebates? Thank you in advance for your speedy help. Ronald Rosen | |
| DC | 9/21/11 |
| I'm sorry, but some of these stories on here make me laugh. Like the woman who seems to think that rebates should be illegal and contacted the "attorney general" really? Bahaha. Or people who are furious that they can not return old used products. Come on now. How can you say Menards is ripping you off when you want to return garbage? I think half of the problem is crazy customers. Another good one was the person who wanted to return an empty bag of rocks because they did not like how the rocks looked in the garden and where too lazy to pull the rocks back out. And yet that person was shocked that they could not get a refund on an empty bag. LOL seriously? There's also the story where the couple demanded a new package of light bulbs because their child had destroyed their package. How is that the store's fault that YOUR child broke your lights? Let's not be ridiculous here. If your child breaks something you have to pay for it. And I love how almost every story ends with "well, I spend hundreds there..." blah blah blah. Apparently everyone spends "hundreds" there. So if you spend a lot of money you should be an exception to the rule? Hahaha. Now granted there are some stories on here that are unfortunate such as a door being ordered wrong and Menards not replacing it. So there are some on here that have actual serious complaints. But for the most part most of these stories seem to be people who just want to complain. So for this I thank you for providing me with a few hours of entertainment! And judging by your stories I will never have to run into you at Menards. Yay! | |
| Steven B. | 9/21/11 |
| Hello i was in the crystal lake location the other day and i left so pissed off because there is very poor customer service!! I first approached the front desk where i stood there waiting for someone to help me and the manager April was sitting at her locker eating food as i tried to get her attention. Then Ginger another manager stepped up to help me and she was very pleasant. I had some issues that apparently only the Store Manager Tim St. Louis could solve and he was very cold and not helpful at all! He completely brushed my situation off as if it bothered him that i had something to ask him and then he walked away from me as i was still talking to him only to yell at one of his employees as if they were his slave!!!! I'm very disturbed with Tim St. Louis and apparently hes going on a firing spree because all of the former good employees are fired and only immature high school kids work there now. | |
| s | 9/22/11 |
| I've noticed within this past year or so something strange and i'm sure others will and can relate. It seems that the receipts that they give you at the store for purchased items has "disappearing ink". I fold the receipt up to store for tax purpose and etc and it never feels after a short period of time the ink totally vanishes and so i would hate to think this is a tactic of theirs in trying to be clever so people can make returns. I never have this problem with Home depot receipts, i'm looking for some answers still! | |
| jODELL DOUCETTE | 8/12/11 |
| i HAVE BEEN ALWAYS ENJOYED SHOPPING AT MENARDS. BUT THE REBATE PROGRAM SUCKS i SENT IN A REBATE FOR 2 CAMERAS $20.00 REBATE EACH AND 2 TASTE OF HOME COOKBOOKSM $10.00 REBATE. i GOT 1 REBATE BACK FOR EACH. SO THEY OWE ME $30.00. COULD YOU PLEASE CHECK INTO THIS FOR ME. tHE REBATE CENTER DOES NOT HAVE A PHONE NUMBER AND THE STORE COULD NOT HELP ME. THE REBATE NUMBER WAS 5524 COOKBOOK AND 5615 MARGARITA AND I DO NOT HAVE THE CAMERA REBATE NUMBER AVAILABLE AT THIS TIME, BUT PROBABLEY HAVE THIS AT HOME THE STORE I SHOPPED AT WAS INTERNATIONAL FALLS. MN. 56649. tHANKS FOR YOUR HELP. MY EMAIL IS jdoucette@rainylakemedical.com | |
| pat krause | 8/12/11 |
1734 E. Amelia Street Appleton, WI 54911 August 9, 2011 Menard Store #3026 Green Bay 905 Waube Lane Green Bay, WI54304 Attention Store Manager and Building Manager, I am writing to you today because I am not a happy customer. I came into your store on Friday July 15,2011 to order some metal roofing to be delivered. I brought in the exact measurements and angles of my roof and depended on you to order everything I needed. I came back on Saturday July 16, 2011 with my son-in-law to pay for it and asked again if it was everything I needed and was assured it was. It was a special order so delivery was estimated between 7-10 days, it was 12 which worked ok. I was told when it came in that it would be delivered late morning early afternoon on Saturday July 30,2011, it arrived at 6pm. I drove up to my cottage, without sleep so I wouldn't miss the delivery and it was very late afternoon. On top of that, it was raining and all of my stuff got wet. I bought OSB boards to replace the wet ones on my roof and had to put wet ones on plus my felt paper was torn. I scheduled my workers to put on the roof on Thursday August 4,2011. We proceeded to remove the old roof with no problems. Then the fun began. We realized that you only gave me enough rake and trim to do two sides but nothing for the top or bottom so I had to run into town and buy some from the lumber yard at a higher price plus I had to put white on instead of the grey that I ordered from you. I then drove all the way back to my cottage, proceeded to put the roof on. Half way thru we realized that we did not have enough long screws, you charged me for a 5# bag and 1# bag of 1 1/2" screws but sent me a 1#bag of 1 1/2" screws and a 5# bag of 1" screws so I had to go back into town for more long screws and again had to put white screws on a grey roof. This was not a good experience for me. I depended on you to know what you are doing. I am a back yard handyman that can do almost anything myself IF I am explained how to do it and given ALL of the materials that I need. I will be second guessing any furthur purchases from you, if I decide to come back for my next project which is siding my cottage. We spent over $1000.00 in one day and did not have a good experience. Thought you should know. Sincerly, Pat Krause & Family | |
| Bruce, USN Veteran, VFW member | 9/19/11 |
| I have been told veterans are supposed to get a discount. Every time I go to your store I wear my Navy cap, but no one has ever offered me a veteran discount why? | |
| Will | 9/20/11 |
| i was having a patio door delivered to my home on a weekday and had specified to the delivery coordinator that they would need to send two people as the only person available to help was my wife who would have my two year old and 10 week old babies occupying her. of course they sent one person and my wife had to abandon our two small children and come out in her bath robe to help get the patio door unloaded without it getting broken. i have contacted Menards about 5 times in the last week looking to get my $40 refunded for the delivery charge. i have called and was told i would have my call returned by the store manager...nothing. i have emailed the GM.....nothing. absolutely no feedback what so ever in a week. i can not tell you how mad this makes me. pretty lousy way to run a business considering that they have pretty good competition in Lowes and Home depot. i have spent thousands of dollars at this Menards store in Maple Grove MN in the past year. from now on i will be spending my thousands of dollars some place else. | |
| Frustrated Customer Tammy | 8/15/11 |
| I wish I would have read these reviews before I purchased a lawnmower from Menards. I purchased the lawnmower from the Columbia, Mo. store. Before I could use it I needed to put oil and gas in it. I started it and it died, I started it again and it died. I brought it back to the store and the girl at the counter said I could not bring it back. Another girl came up to me and gave me a card where I could have it serviced. I told them I wanted to return it and get a new one. They told me I could not return it. By this point I was getting frustrated so I asked to speak to the manager. As I was waiting for the manager I told the girl behind the counter that I would never shop here again. She replied, "Your not the first customer that we have lost." I could not believe her remark!!!! The manager came and asked me what the problem was. I told him I wanted to return the lawnmower and get a new one, he told me no because I had already put gas in it. How are you to know if it will work if you don't put gas in it? He told me I could take it over to the service center and get it repaired. I told him I didn't like the way I was being treated but he felt he was treating me kindly but he wasn't he was rude and arrogant. By this time i was fuming!! Menards has the worst customer service that I have ever experienced!! I have never been in a store where they do not help the customer. The only polite one was the young gentleman that helped me put it back in the car.I think the reason I was so frustrated is because no one would help me and I was stuck with a faulty piece of equipment. I had paid cash for it so I couldn't even put a stop payment on my credit card. I took it to the service center where they were very polite. Menards told me it would take a day to get it repaired but the service center said that was their way of getting me out of the store. It took almost a week to repair. The people at the service center had nothing good to say about Menards. They have to help all of Menards unhappy customers. I will never shop at Menards again!!!!!! I have told many people this story and they won't shop their either. Clean up your act Menards!!!! | |
| Jeanne | 8/21/11 |
| I bought all my bathroom remodeling and egress window supplies from Menards. Until recently, your store was going to be my store for my upstairs carpeting and continued remodeling. However, after the horrible service I received from your asst. manager (andy?) and his lack of concern and the fact that I found out that the contractor referred to me by your sales person who refused to finish his work resulting in a flood in our basement was pulled OFF YOUR REFERRAL BOARD years ago, then put back on again, I refuse to buy even as much as a piece of gum from your store. In Oct of 2010, I bought all the supplies for my egress windows from your store on rt 173 in Machesney Park, Il. Krieg Quality Construction and two others were highly recommended to me by your salesperson. I even consulted ON THE AIR WITH THE CAREY BROTHERS ON THE RADIO (they interviewed me just 2 saturdays ago again over the fiasco caused by your store and the contractor). I did not mention your store the second interview. I asked all 3 contractors the same questions: 1 suggested no permit, 1 wanted us to buy all products through him not Menards, the last one was Krieg who stated he had insurance and answered all the questions. Mr. Krieg never finished the windows. He cut out the window holes in our foundation. He did not cut the holes squarely. He broke one window three times. He even bragged to us that he told your store that he lied and said that the window was defective (I told your asst. mgr whose response was that it was too far back to look into...the last time he broke it and lied about it was just in Feb. 2011. I've been a store mgr myself in the corporate world. Since when should a manager NOT CARE that someone stole a $200+window from his store?) Mr. Krieg had bought the permit for the windows. HE NEVER CALLED THE CITY TO SAY THE WORK WAS DONE. On July 22, 2011, the westfacing egress window failed miserably. The resulting flood ruined 3/4 of our basement. Perfection restoration removed 3 rooms of carpeting, drywall, baseboards and insulation. One room alone is 20 x 15 1/2 feet and had beautiful berber carpeting. Perfection had 3 industrial sized dehumidifiers, plus multiple fans running for 3 days to dry up the mess. Advanced Window Systems graciously sealed our egress windows since Mr. Krieg never did (of course, that alone was another $300 to Advanced Window Systems). My husband with a broken foot and 2 teenage sons had to dig out the egress windows since they were level with the bottom of the windows. They found the cement Mr. Krieg cut out of our foundation buried in the westfacing window's well. We had paid Mr. Krieg to remove the cement. When I went to Menards, I overheard one of your salesmen recommending the list of contractors. Mr. Winters, your millwork manager, came to me. I told him what happened. He told me Mr. Krieg had been pulled off the board years ago. He even told me that Mr. Krieg had come into your store on 7/25/2011 and said the windows were done, passed inspection and tried to blame our landscaping. Little did Mr. Krieg know that I called Loves Park city that same day. Their inspector, John Hunt came out around 2pm on 7/25/2011. The windows failed. He wrote a note stating that the wells needed to be dug out another 18 inches to 2 feet, drainage added and the windows sealed. He lifted the window well lids to take a look on the outside. The metal well was not properly sealed. THe wells are missing the rubber gaskets. The windows are not square and our daughter's well cover will never fit properly since Mr. Krieg and his sons did not put the metal wall in correctly. Mr. Krieg advertises a sole proprietor and having insurance. According to our Illinois Representative David Winters (NOT your millwork manager who shares the same name) office, Mr. Krieg is NOT registered as a sole proprietor. I have in writing Mr. Krieg's text telling me that he will not take care of the mess from the flood (resulting from the unfinished egress window). He has broken contract when he stated he would come and finished then refused to finish them. He broke his written 2 year labor warranty when he told me that he wouldn't take care of the windows and mess. Menards miserably failed me as a customer and a member of this community when the manager only claimed that it wasn't Menards fault and they let anyone put their name up on that board. Menards failed me and my community and continues to do so when Menards does not SCREEN their referred contractors, let alone, allowing a contractor with a history of not completing work and shoddy work. I have spoken with a sales person for you and his wife. Their excuse for Menards? Well, there are just too many salespeople putting up whoever wants to put up a flier. In Illinois, only THREE types of licenses are issued besides a business license for contractors: electrical, plumbing and roofing. I expect to hear from Menards. I do not expect to hear more excuses for Menards not screening their referral boards. I do not want to hear any more flimsly excuses from an assistant manager who is more concerned with getting off the phone than helping a customer. My home phone number is 815-282-0249. I work during the day. You may leave a message or respond with an email. I do expect a response. Please, do not respond with a form letter of any kind. A little concern, even a personal touch with someone with the authority to help would suggest that Menards is the place for us to return. Jeanne Rowell | |
| John | 8/21/11 |
| Menards....I tried to print out a rebate on an item...rebate # 6202....it just didn't work..what is going on?...Please make it simple and direct...please don't fool with people...I always thought you were a good company but now I wonder(??)....john.....try it yourself if you don't believe me...I hope this is not your real intention to deceive people because I always thought highly of you before this....john and kathy...715-268-7663..please call me if I am wrong on this. | |
| Diana and Bruce McComb | 8/23/11 |
| We went to place order on shingles for our home roof with the Davison, MI store and the first time the order was placed by our builder and we went in to pay for it they said they couldn't find any order. This put us two days behind schedule and as you know weather is very crucial in roofing, My husband went ahead and placed another order and proceeded to check out with ALL of the paperwork that the man handed my husband. Apparently she(then cashier) did not scan both papers(one containing the roofing order the second the delivery charge) However, we did not know this at the time, at the time my husband paid he ASSUMED he was paying for the roofing and delivery in their entirety as he explained he was already behind schedule due to the first mix up and their was rain in the forcast. On the day the shingles were set to arrive and it neared the time they were to be at our home and they hadn't called we placed a call asking the status, at this time we were told delivery hadn't been paid for we still owed, $49.95. When we said we had the receipt and paperwork that we had indeed paid for it they said that all but delivery and been charged. We were furious at this because we again assumed that this was taken care of, also why would we not pay for it the first time when we were in the store???? They said they called us the day before ONCE (we were on roof removing shingles) but got no answer. They never bothered to call back. When we demanded a free delivery for THEIR ERROR we were told no. I explained to they would be losing alot more than $49.95 if we got a refund they told us..oh well.!!!!!!!! They also suggested that perhaps WE didn't give all the cashier the paperwork!!!! IT WAS ALL STAPLED TOGETHER BY THE CASHIER!!!!!!!! we got a refund of the $1118.89 for the roof and WILL NEVER STEP FOOT IN A MENARDS AGAIN | |
| Ashley Callies | 8/23/11 |
| I work for Menards in Beaver Dam, WI and while I was working I was called up to the front end managers desk. A guest had told the manager I was texting so when I walked up to the desk the manager had patted me down for the phone but found no phone. She did this in front of guests and I felt violated and I told one of the assistant managers about it and he had done nothing. As a result of this happening 5 people quit and so am I. This store is running to the grounds and something better be done about this manager. | |
| | 8/28/11 |
| I have been shopping at Muncie menards for over a yr. Have spent close to 10 grand there fixing up a home. Most of the employees are helpful. But last night I encountered a very mouthy rude customer service person. Serria is her first name. I was checking out and she just hurriedly ran from checkout to checkout throwing stuff in bags. I felt like I was being thrown out. I stated I was good, meaning I will pack my own stuff up. She proceeds to take my things I just purchased and come back and throw them in bags whatever way she wanted. I told her I will do it myself, because she didn't get the message the first time. Then she got an attitude. I returned to the store again this morning and once again at checkout there she was getting ready to grab my stuff and she states in a very condescending smart mouth way. " oh you don't want me to bag your things. I responded that's right. Then she proceeded to run her mouth just to antagonize me. The cashier apologized and was clearly upset and asked who the manager was. Well this girl serria butts in saying she will get him but he never comes. I go towards the customer service and was approached by JON not too concerned that I'm upset with his employee. I was getting madder due to his lack of concern. He just wanted to quickly get me out of the store because I was getting very upset. I felt like I was the one being attacked. He did not even apologize like the cashier. I told him I want that girl to stay away from me and I told her she never needed to speak to me again. | |
| contractor | 9/2/11 |
| order a special order deck package. were now going on day 19, when I was told 7 at the most 10. still nothing or should I say tomorrow morning at the latest, but I've been hearing that for a week. the customer service at the long grove Illinois store is pathetic at best. the record of returned phone calls is terrible, repeated false information, and lack of respect for their customers makes them a nightmare to deal with. vendors like Midwest manufacturing really shouldn't be in business, at least with menards. they make an awful team! don't worry menards won't be doing anymore business with you, I have a 35000 dollar four season room coming up but the customer wants it done this year!! sorry. | |
| Rodney S | 9/12/11 |
| I was at the west burlinton Iowa store yesturday and bought a tool chest.after traveling two hours I finally got to open the box and was going to get this tool chest mounted in my race car trailer. but at some point the box had been dropped from a shelve or some where pretty high because the damage was very bad.I work a full time job and try to run a small bussiness after work and on weekend so It's going to cost me quite a bit to get this mess straighten out. this marks the third time in as maney trips to menards that the product has been less than ok.I spend thousands $ with menards and now I think it's come time to look else where for my supply needs. | |
| Menards "Secret" customer service phone number | 7/6/11 |
| if you have a complaint at menards, this is their help desk number that is such a "secret" 715-876-2636 enjoy | |
| Tyler | 7/10/11 |
| I have to say that these posts are true. I am a current employee of the company, and I can agree with you in the sham. I work my ass off as a "sales associate" in hardware, moving stuff around and deciding what to do with product because corporate can't lift a finger with their million dollar paychecks. I get 9.05 an hour and I do more work than half the managers. I've seen the crummy policies and have made suggestions to the GM and Department managers, but no one listens. I give respect to the customers because I do so outside of work. But work shows its employees and me no respect. I can understand these customers' grief. I decided to take business elsewhere because of the lack of workers rights. This pretty much happened after I transfered from another store. I hear that Rapid City is high ranking and I would know why, they treat employees with respect as well as customers. Why don't you give back to your people, 5.2 Billion dollar John Menard? All and all I've only been with the company since October 27, 2010 but I have to quit and find a new job with reasonable people. | |
| Concerned Missourian | 7/11/11 |
| On of the Menards stores in Missouri does not offer any air conditioning units for there security guard when the heat index is about 105 degrees. This is concerning to me because of heat stroke, heat exhaustion and many other factors. Yet they let there own workers go inside unless there is an order to be filled. Honestly I think they are cruel and inhumane by these practices of letting a human suffer outside for 10hrs in this heat. | |
| Carl Bufalo | 7/14/11 |
| I have a concern for your customers safety. I purchased an outdoor firepit( round white concrete south western looking) a few years ago and the first time I used it the sides exploded out pieces of concrete at my company sitting around it. I have called and talked with a local manager of the Rockford, IL store and he would not give me any help except that's really weird. I asked if I could get credit for a different kind of fire pit and he refused because I do not have a receipt. If they looked up in the computer at the store they could see I purchased it in the past. I am asking that corporate consider a refund or exchange simply because this is a faulty product that some one could be injured by. It has happened three times since we had it and now I refuse to use it. I feel you are selling a faulty product and should be happy that I am complaining about it before some one really gets injured and then see how expensive it would be to Menards. I am asking kindly for your consideration. Please reply by email or mail. Carl Bufalo, 7725 LaMontee Drive Rockford, IL 61103 or kesideech@att.net or 815-8776596 | |
| ALLISON LEARNED | 7/15/11 |
| MY DAD HAS INVENTED A SUPERB PAINT BRUSH FOR HOME OWNERS---I PUT UP A WEB SITE: www.newhabithousepainting.com AND WOULD LIKE TO PRESENT THEM TO MENARDS FOR SALE IN THEIR STORES. I DO NOT KNOW WHO TO SEND THE SAMPLES TO---DAD IS A RETIRED GM PRODUCTION ENGINEER AND HAS SET A PRODUCTION LINE FOR OVER 1/2 MIL BRUSHES PER YEAR---HIS DESIGN USES ISOKINETIC ANALYSIS AND IS MUCH EASIER ON THE HAND AND FOREARM, COATING OVER 5 TIMES THE AREA IN LESS TIME AND WITH LONG SMOOTH STROKES. PLEASE BECOME THE RETAIL SALES FOR OUR NEW HABIT, INC BRUSHES. WE CALL THE EXTERIOR BRUSHES ** 'TING ** BECAUSE THE pain IS GONE FROM PAINTING. WE COULD LABEL THEM WITH A MENARDS LOGO AND ART WORK IF YOU WANT THEM. THANK YOU ALLY LEARNED isokinetics@netzero.net | |
| Laura Hanley 608-754-0241 | 7/26/11 |
| On June 25th my husband went to Menards looking for a hard to find screw. When he reached the hardware department he took the screw out of his pocket to compare it with other sized screws (as he has done hundreds of times at Menards and other hardware stores). He could not find the exact size so he put the screw back in his pocket and continued to shop. After paying for his purchases he left the store and was apprehended by a security guard for shoplifting. He was told they had him on camera stealing and were going to arrest him. He tried to explain that if the camera saw him put the screw in his pocket, it should have seen him first take it out of his pocket. He showed the security guard the very old screw in his pocket. Also, why would he have paid for all of his other purchaes, but not a screw! Didn't matter. He was taken to a very small room and told to wait, no air, no seating. After over 30 minutes the guard came back and told him he checked the whole store and couldn't find that screw, so he had to let him go - he didn't even apologize. I checked and heard a store cannot accuse someone of shoplifting unless they are certain that something has shoplifted. I've also heard Menards does this alot. Do you realize how embarassing this was to my husband? I would like to hear back. | |
| T L | 7/26/11 |
| I admit I was suprised at all the bad rating I see here. Until yesterday I was an employee at Menards in Naperville for 7 years in the plumbing department. My sister lives in Texas and I only see her once a year so this year we wanted to make sure she came up on my weekend off.(We work every other weekend) I checked the calender and we made plans about 4 months ago. My mother is 87 and my brother and other sister live here so we figured a weekend all together would be good and who knows, maybe the last time we'd all be together. Then the remodel for plumbing came up. We were required to work 6 days a week but didn't find out until June when the remodel was. I told my dept manager that I would work whatever hours he needed but that I really had to have this last weekend off. I put it in our schedule book and everyone knew I would not be in(it was supposed to be my weekend off anyway). When I went to work yesterday, Monday, I worked about 4 hours and then was called in to the store managers office. He fired me for insuborination for not coming in Saturday. I already managed to get Friday and Sunday off. I've never had any verbal or written warning for not coming in because I always did go to work. I'm 62 years old and have spent 7 years there starting with stocking and learning plumbing. What a waste. The store manager (I won't give his name)is rude and abusive to the employees and acts like he owns the store. Don't think he ever liked me anyway but I don't know if he likes anyone. I'm depressed and want my job back. We try to do a good job in customer service and I think we do. If management didn't have us doing paperwork, stocking, cleaning and anything else, we could pay more attention to the guests. For now I guess I'll try to collect unemployment or social security. Had to get this off my chest. WAKE UP MENARDS | |
| irene compton | 7/28/11 |
| Wow, Looks like Menards in Rockfords/Cherry Valley needs some help too. When it comes to communitcation and keeping up with orders, they are a mess. I'd like to go into detail about what has happened to me and what I am going through this minute but I just get more angry. Corporate needs to step in and be more hands on. Teach their employees about what it takes to run a successful company. I don't recommend shoppping at this location. | |
| Ed | 7/28/11 |
| I have never had a less than satisfactory experience at Menards, but Coon Rapids Menards is by far one of the best. The store has been completely rebuilt in the past three years, and is better than ever. One cashier there in particular has been extremely helpful. Last time I went to Menards, I wanted to buy a lawn mower. I selected the one I wanted, but it was too heavy for me to handle on my own. As it is a very large store, there were not any hardware employees nearby, but I did happen to run into a young lady who was a cashier putting away items that were returned. I asked her if she could contact somebody to help me. She did not have a radio to call for somebody, so she offered to help me herself. Mind you, this was a teenage girl who worked as a cashier, so it was not her job to do heavy lifting, but she was very positive and acted as if she was even glad I had asked for her help. Between the two of us, we got the lawn mower onto a flatbed, and I was on my way. | |
| jc-ds | 7/1/11 |
| Had a really bad experience in the Quincy, Illinois Menards. Ordered an order for delivery and on the day it was delivered the whole order was wrong. Nothing that was suppose to be in the order was tere so had them take all that back and place the correct order. Two weeks later when contacted the store was told that they still hadn't ordered the right order. Thereby setting back the date to do the job even that much farther. Therefore was going to cancel the whole order and asked for a refund (because of course you have to pay for the order before they will order it) and would go to another store to get the stuff. Was told there would be a 25% restocking fee and the delivery fee to bring the wrong stuff and to take it back. So asked for the correct order to be delivered and now they are going to charge another delivery fee. Whats up with that Menards Sure would like to know what kind of business you are trying to run. Won't shop at Menards again and we spend a lot of $ in there as a contractor. Will also tell all family, friends, and contractor friends to never buy there again. Maybe if you lose enough business you will make sure you change some of your policies. Also hire some people that aren't so rude | |
| Tim Jackson | 7/3/11 |
| Do not buy Menards wood fencing products. My family had always wanted a fenced in backyard. We saved for over three years and bought all of our materials from Menards. I had a contractor professionally install the fence. The boards are warping beyond belief. I used a great stain and for what? Cheap pine boards that warp. Three of my neighbors have complained about how awful it looks. It's a shame this company would sell such an awful product. The lady who helped me pick out the fence sections said the fencing would look great and last for decades. All I can do now is tear all 280 foot of it down and hope that someday we can come up with enough money to replace it. Goodbye Menards. I will have nothing but bad things to say about your stores every chance I get. | |
| ML | 7/5/11 |
| Menard's is a joke. He can not beat the prices of other competitors considering Lowe's will match the price and beat it by another 10%. The store is a joke with it's employee's lack of knowledge of the department they are working in. Plus there isn't a Lowe's or Home Depot anywhere near Eau Claire, WI the Headquarters of Menard's and it's manufacturing center. That's because Menard's knows that they will loose a ton of business if either of them got into the area. Take your money somewhere else because you will save money in the long run by not shopping at Menard's. | |
| Lisa Van Dee | 6/26/11 |
| We shop in the Menards store in Jefferson City, Missouri 2-3 times a month as it is the closest one to us currently (we live in Lake Ozark). My husband and I both LOVE Menards and are looking forward to having one here soon; but, in the meanwile we will continue to drive the 35 minutes to this particular store mainly because we have ALAWYS gotten exemplary service there. Today was an exceptional visit and we would like to compliment an employee named Cesar who helped us in the bathroom fixture aisle. I'm not sure that was even his area, but he is the first employee my husband found to ask about an item that was out of stock on the shelf. Cesar first checked the status of two similar items in the computer and discovered one was currently awaiting unloading from a truck. He went back to the truck, and found the box and we got the shower head we wanted! Yeah!!! Awesomee customer service Cesar! Thank you for yet another wonderful shoppig experience :) | |
| Paul Horrex | 6/29/11 |
| Can I get a Menards Reposentative to call me at 865-414-8771, Its abouty a future location of the Store. | |
| Dan | 6/10/11 |
| I would give Menards the worst rating possible. There should not be any stars by the name Menards. We went through the Menards in Escanaba Michigan. What a joke. We ordered river rock and all the supplies from them. Over $3,000 dollars worth. We were supposed to get a $100 rebate on each bundle of rock. We ordered 4 bundles at $499. We called for a reciept because it was charged to our credit card. We recieved the reciept one day after the rock was delivered and called Menards for information on the rebate. They said it was too late and that there was nothing they could do. One girl we talked to would not even let us finish a sentence. She kept saying "I never heard of that before" Would not let us explain our situation. Tim(some sort of so-called manager there) said, "what do you want me to do? Give you $400?" They were sooooooooo rude and soooooooo clueless to what was going on. We were looking for help and MENARDS does not have a clue what help means. We will never spend one penny at such a horrible place and will tell everyone we know about our horrible experience. Where do they get these people from? | |
| Emmette Salyer | 6/14/11 |
| I bought a shower pan for 650.00 dollars and my installer went in for open heart and now I cant use shower pan menards wants 25% restocking fee I have contacted guest services and nobody can wave fee I have spent 5000.00 dollars in remolding and they wont wave the fee which is around 160.00 dollars of the 650.00 so I will not ever shop there again and my family will not also my brother spent 20000.00 to 30000.00 they are going to lose alot of business and there rebaes are in store only no cash so it isnt really a rebate because they get your money and dont want to help people like me that try to watch every penny so I hope other people dont go there until they treet us better thank you | |
| carrie | 6/6/11 |
| I like menards.... what did we have before? expensive, no selection... stop complaining ppl! | |
| Misled | 5/24/11 |
| Menards in Crest Hill,Il SUCKS! With their generic sunday manager and lying lawn and garden staff. When the time comes to clearance their shrubs and trees take your money elsewhere. Their receipt clearly states, Plant Guarantee: Menards guarantees all perennials,trees and shrubs for up to one year from the date of purchase. Simply return the item with your receipt and we will gladly exchange or issue a refund of your purchase price. Well Menard shoppers they will not exchange that shrub or tree you bought because now it is full price, something thy fail to mention on the reciept. And the lying girl in the garden center whom I'll call lying jughead tells you its exchangable then two weeks later denies and refuses to honor the written words on the reciept, and the generic sunday so-called manager thinks the whole circumstance is a joke. If you must shop at Menards go to the Jefferon Street store the Manager there services it's customers! states : plant Guarantee | |
| Louise O'Hara | 5/24/11 |
| I bought a small can of paint as well as $140.0 worth of lumber from the west st Paul store. When I got home, a five minnute drive, the paint had tipped over and spilled all over the cargo space of my truck. I didn't touch it and drove back to the store. I wasn't upset accidents happen. I helped the manager clean it up and filled out insurance paper work. The insurance lady called and basically said I was to blame, because the paint can tipped and it could of just hit the lid in the right spot for the lid to come off. Now this moron is insulting my intellect, anyone who has bought a can of paint knows that you have pry it with a screw driver in order to get it open I hang up with her. It will cost $80 to replace my car mat.I call the general manager he says he will credit my account $50 and that is the best he can do. So I am out $30 because of the incompetence of your employee,who by the way said she sealed the can, if she did why did it spill?.... Now you Menards have lost a good customer, In a 2 mile radis of my home i can choose from Homedepot, Lowes and you Menards. I would still be a customer if you had if taken responsibility and paid for my paint stained mat. Best and worst advertising is word of mouth and I have a big mouth | |
| Lisa Williams | 6/1/11 |
| The Marion Illinois Menards is a GEM! Every time I have gone into that store the customer service is EXEMPLARY! Not to mention that the selection and pricing is second to none. Now I am hearing that a new store will be build in Paducah Kentucky which is closer to my home, that is wonderful news! Thanks Menards!!! | |
| Frustrated by Rudeness | 5/26/11 |
| My husband and I enjoy home improvement projects. We have spent thousands of dollars at the Plover WI store where we were treated fairly. Recently we shopped in Wausau WI where the service was not so good. At the check-out we were charged for 4 cases of tiles instead of 4 individual tiles for a difference of $29.88. When we discovered the mistake we had to walk the length of the store and wait through a long line at customer service. I wanted some small compensation for the time and effort I went through to straighten out the mistake Menards had made.I was hoping to get my $3.54 tiles for free. When a Manager came he had a bad attitude and said stuff happens but we do not compensate for it. I was given the number for the store manager who had the same attitude. He said that he does not believe in compensating customers ever, no matter what the problem is. I mentioned that a restaurant would compensate you if you had a bad meal and he said that he thinks it is wrong to expect that. He thought that I was wrong to ask them to compensate me for my hassles.It is a sad society we live in when the customer gets chewed out for going to Management. | |
| Kyle and Shelley Anderson | 5/30/11 |
| We built our dream home in Northern Illinois. A log cabin. We purchased almost every single item through the Freeport and Sterling Menards. After a couple of months our roof started to buckle and our 700 Series Peachtree windows have been leaking. This happens every single time it rains. We have followed all of your directions and it has cost us endless dollars to try and fix the problems. Everyone just wants to pass the buck. Menards says that Midwest Manufacturing has to ok the room replacement yet we have a letter stating we could return the metal and exchange it but only had 2 weeks to do it. Because it was black, the project could not be completed in the 2 week window that they gave us. Our Peachtree windows leak. We have replaced carpeting 3 times, sheetrock 3 times and as of last night - our roof is blowing off of our home, windows are leaking everywhere and all Menards can say to us is..."There is nothing we can do, you have to go back to the manufacturer." Now if we were to pull these windows out and return them with the receipt...would we get our money back like any other item that can be returned? This is insane. We are prisoners in our own home. The contractor that built our home said he used the materials Menards sent to put the roof on. Peachtree said the windows should weep fine...but they don't. They leak into our home, over the tracks, through our wood floors and down into our finished basement. Kyle and I have had it. If Menards would just step up to the plate and help us...we would be eternally grateful. We have filled out complaint form after form and it's still just a finger pointing issue. We can't live like this and it is a true reflection of Menards. We are so disappointed. We spent over 90k with you guys and you can't help us out with defective materials? Interestingly enough, once the manufacturers came to our home..it was someone else's problem, whether it be the contractor, or whatever. We are sick to our stomachs. We have been trying to reach Mike Holmes from Homes on Homes out of Canada to come down here and look at this and we are awaiting his response as to when he can make it. If he does...this is going to blow up. We are going to call the TV stations, The State of Illinois, and anything else that we have to do to bring attention to this problem that Menards just refuses to get involved in. Please, we are begging you...make this right. This is so wrong it's not even funny. We have hundreds of pictures of water coming in our log home. Now we have pictures of our roof hanging in the air last night. This is no way to live. At all. Do you even read these letters? We are disgusted and so incredibly disappointed. Menards..if you had a heart - you would help us and that is all we can say at this point. We have been in retail a long time and we would never treat a customer the way we have been pushed aside. Please contact us. Kyle and Shelley Anderson 815-441-5933 Thank you. | |
| End of my patience | 5/20/11 |
| Is there a negative number of stars available.. Why is it that we are all so disatisfied yet they are still in business. My favorite thing is that this week I called the corporate office, after attempting to address an issue for three months and I was informed that "Guests Services does not speak directly to guests, they only work in writing." When I asked to speak with someone about this idiotic policy I was told there was no one who would speak with me. COWARDS!! the whole lot of them!! | |
| loretta Priorello | 5/15/11 |
| I went to the Menards in Hillside IL. The temperature was 45 degrees, windy and rainy. My girlfriend,62 yrs old and I 55 yrs old went to purchase lattuce for my pool deck. Just two pieces. we drove around in back and waited for someone to come and unloft it. I helped the gentleman load it on top of the car! No big deal! Then I had to drive very slowly to the hut to get string. Ok I can do that! The gentlman in the hut gave me some string. I don't understand why not one MAN!, would offer to help me tie the lattuce to the car???? I was told that they weren't allowed to do that. My friend, 62 yrs old tried to help me!!!!!!! I had her sit in the car. I was already cold and wet and I didn't want her to catch cold! What kind of place do you run? What kind of gentleman do you have working for you? The man had his back towards me the whole time. Don't tell me he was to embarrassed to face me. I purposly go to the one in Hillside. Everyone is so nice there. I made a big mistake! Home Depot is the Place!!!!! priorelloloretta@yahoo.com | |
| | 5/18/11 |
| I purchased a flapper for my toilet. A dura flush model 502. This model is defective as the chain will become tangled under the lip of the plastic (there is too much room under the lip and the chain catches every time) and I brought it back to menards. Stephen the store manager BLAMED IT ON MY TOILET SAYING "ALL TOILETS ARE DIFFERENT!" What a bunch of crock! Then the store issued me a store coupon which I absolutely hate. So I went to get another flapper a model 501 which I had before that didn't have the defective make-up as the 502 and when I went to buy it with the coupon there was only .53 cents left over and I wanted it now AS IT IS MY MONEY........ LET ME SAY THAT AGAIN.. THAT WAS MY MONEY NOT MENARDS MONEY TO PLAY WITH! The store would only return the .53 cents to my debit card. Come on now !!! Stephen (the store manager) was rude and uncaring. He could of cared less if I was experiencing a problem with one of Menards products. Stephen even snickered at me rudely. From now on I will bypass menards and shop at the store across the street LOWES ! This is the last time I go into your store as I do not need to be treated like Stephen treated me today at menards and if I buy something and have to bring it back and there is a .53 cent difference, it is not your money to play with! YOU CANNOT CALL THEM AT CORPORATE HEADQUARTERS.... THEY ARE ALL HIDING FROM US. | |
| Robert Brune | 5/19/11 |
| I purchased 72 bundles of Bilmore shingles that were on sale for $21.99 with a @2.00 per bundle mail in rebate for a maximum of $150. Menards charged me $23.99 per bundle for the rebate. The total I should have recieved was $144 for the rebate. I submited 6 rebate slips for the $144 and on May 10th they posted a $24 rebate which was never sent. I could not haul more than 15 bundles at a time and that is why I had 6 seperate rebate slips. It would appear that they only allowed one rebate slip per envelope for this rebate which is something new. There is no signs in the store or did anybody tell me that only one slip was going to be accepted. The add did not say anything about only one rebate slip being accepted. They took $2 from me per bundle and now will not rebate me for the $144. They also charged taxes on the rebate and they will charge taxes again when any rebate is used for a total of 14%. I would return the shingles but they will not give me what I paid for them as they will keep $2 per bundle for the rebate they did not pay. I will not take any business to them until they satisfy me. I spend a lot of money at the store in Dubuque and there is a Lowes store in Dubuque. I will drag them to small claims court and contact the Better Business Bureau and the Iowa Attorney Generals Office regarding the deceptive sales practises that they use to take money from customers. Essentially advertising a sale price and charging for a rebate and then failing to return the rebate money that they took. I spent over $2200 for the roofing materials and will return things not covered by rebate and puchase them at Lowes. | |
| John williams | 5/12/11 |
| Man Fuck Menards | |
| mike gunderson | 5/3/11 |
| *** I BOUGHT SOME ITEMS AT THE STORE IN MAPLE GROVE, MN AND TRYED TO BRING THEM BACK AFTER I NEVER RECIEVED THE RECIEPT IN THE FIRST PLACE AND THEY TOOK MY STUFF AND TOLD ME I WOULD GET A IN-STORE CREDIT IN THE MAIL. I NEVER DID. IT WAS ABOUT $129.00 AND HAVE NEVER HEARD ANYTHING BACK SINCE. THEY JUST TOOK MY STUFF THAT I WORKED HARD FOR AND BASICALLY TOLD ME TO SCREW OFF. | |
| Joe Kormendy | 5/2/11 |
| We have made two trips to the nearest Menards Store, which is 85 miles one way, to get the correct measurements on a counter top as it was not made right, ( to short) on the second trip we purchased two kitchen cabinets, asked to get them at sale price like the first ones we purchased and request was denied, this was on a Friday, in the Sunday paper their sales ad had the cabinets on sale again, I called the store and they said just to bring in the slip and they would adjust the price and refund us, this is great, however tho, it means another trip of 190 miles and at the price of gas there should be a gift certificate of some sort to help Menards correct their mistakes and not be at our expence. These actions and attitudes of personal at their stores is going to cost them more then just gas money as I am sure we are not the only ones this has happened to. | |
| JENNY J | 5/3/11 |
| THE ONE IN CAMBRIDGE, MN IS OK | |
| ron | 4/24/11 |
| Went to lima,oh.store last friday about 1:00 to get a few of their 3 day specials. They were out of every item. When I asked why they have a 3 day sale and can't even have enough for a half day I was told it was out if their control. Of course even the flier left them with the advantage of saying"too bad"! But no rain checks could be issued. If this was ny first experience with their ads I would say I.was annoyed but it has happened many times now and enough is enough! Come on menards gas costs way too much to bait us into your store with as far as I am concerned false advertising. | |
| Lisa | 4/10/11 |
| I was at the Menards store in Pewaukee WI on Capitol Drive....we bought a whirlpool electric stove that was on sale. First of all i had to find a route to my house that did not have signs that said under x amount weight on the road or they would turn around and go back to the store and i would loose the money i paid for delivery...what a joke...they had a route through subdivisions that it doesn't take a rocket scientist to figure out there would be weight limitations....so i find a route and they show up in this little pick up truck...what a waste of my valuable time....then we get the stove to find out it doesn't work....demanded they get me one ASAP which they did 2 days later which i was fine with...that one did not work either....we did find out later that was the fuse in the box that was bad so wasn't getting full power but instead of Kevin at the store saying ok maybe its this or that or even giving us ideas on what was wrong told us that they would not take it back and it was our problem now....i have never been treated so unprofessionally as i was in this store...he was very rude....Menards could be the last store on earth and i would never set foot back into one....had it not been for the deal we got on this stove i would have told them to take and shove the stove sideways.....Kevin you should not be in a business dealing with people because you are an indiot and thats putting it nicely...... | |
| Lisa | 4/10/11 |
| I posted on here about my bad experience at Menards and now reading more posts from other people....wow Menards its amazing you still make it....sounds like for starts that i sure am not the only one that has had rude people to deal with.....I say HOME DEPOT here we come! | |
| L. Johnson | 4/11/11 |
| This is Mrs. Johnson in Bloomington, Indiana. I am sitting down right now to write a letter to the Menard's Corporate office in Eau Claire, Wisconsin. My letter is in response to the way the employees of Menard's are NOT providing adequate customer service. My letter will state that after a particular experience on 4/9/11 regarding their Bloomington, Indiana store, I immediately notified the store's Manager, Brian Christianson of the problem I encountered, in which his sales associates in the building materials department were ignoring customers. His indifference to this problem was shocking. He offered no apology, nor did he offer to check into it further with his employees in that department. The manager's name was Brian Christianson. The store is located in Bloomington, Indiana. I HAVE spent a sizable amount of money at that store and we are gearing up to tackle several big-ticket $$ projects like cedar siding and flooring, but we are fortunate because in Bloomington, Indiana, we have a Lowe's, as well. I personally have been a business owner for 25 years and I DO understand the value of customer satisfaction, so I will write a letter to Corporate, putting them on notice that a follow-up post WILL be added on this site. My follow-up post will inform other potential Menard's customers whether or not Menard's has offered any explanation for this company-wide problem. If my letter goes completely ignored and unanswered, I will post that information, too. They are a huge corporation, so one should be able to assume that they understand how public opinion sways other consumers to visit -- or deliberately avoid -- their stores, so we'll see if anyone at Menard's CARES about the customer enough to acknowledge that they have a very serious problem COMPANY-WIDE with respect to their sales associates (and from these blogs, it is clearly not just an isolated store-specific problem). I hope to remain a Menard's customer, but I will refuse to support a company that clearly does not support it's customers. I would be happy to hear what steps they are taking to remedy this problem. Watch for my updated post in the next 2 weeks or so. | |
| Shirley | 4/11/11 |
| I know that the Menards store in Kenosha, Wisconsin has had a very bad reputation in the past. I stopped going there for a long time. When asked where an item was, the employee would say that Menards didn't carry the item or they would send you looking all over the store. That was if you could find an employee to ask. But in early March I went back. What a change. The employees were polite and very helpful. They actually come up to me and asked if they could help me find something. There are actual smiles on their faces. It's like night and day. Please give your local Menards another chance. Your store may have gone through the same transformation. It's a pleasure shopping at Menards again. Shirley | |
| marrissa chandler | 4/21/11 |
| My complaint is about a store manager in bolingbrook. His name is roy Collins and he is one of the biggest jerks I have ever met. Not only is he rude to customers but also to his employees. In my opinionhe has no rite to be a manager. I think he deserves to be fired | |
| ray | 4/21/11 |
| chris t at the lacrosse wis store is very unprofessional and has a very poor attitude and should be let go | |
| ASMoffat | 4/13/11 |
| Efforts to obtain a rebate were met with requests to resubmit the paperwork (again), mailbox full and busy signals. Menard's is a scam operation | |
| Renee | 4/13/11 |
| Went to Menards - Baxter, MN. Looking for Rustoleum High heat paint. Paint was in the incorrect slot. Spoke to area manager, gave us a load of crap that a customer moved all the cans to the incorrect space. Spoke to managment. Got the same load of crap. Spoke to Mark GM. Give the same load of crap. Must be a script Corporate gives them to follow. Obviously a the employees put the paint in the wrong slot, but easier to blame customers. Would not give it to us for the price when the can was placed. Shame on Menards. Must think they will go broke over $6.00. Intersting since they just put a mulit-million dollar bid on a piece of property in the Twin Cities. Interesting too that last week the store had items in the wrong place and they gave it to us for the lesser price. Freaky employess think Menards will support them when they are sick, old and feeble...NOT! Why work to save the company a buck they don't care about you petty, frustrated employees working for minimum wage. WAKE UP! it's only a job. As for Menards the business. SCREW YOU!.. This is the end of the line for me. They have F'd me enough. I gave them a second chance after they sent a broken refrigerator to my house that tore up my floor and cost me thousands of dollars and a lost law suit. Screw me once, even twice Shame on you, but you won't get a third time. | |
| danimal | 4/20/11 |
| I,m a contractor that uses Menards quite often.The menards in Burlington Wisc. is very good. They are a lot better than Lowes n Home Depot around us. Even though they supported our govenor scott walker(scooter), I cannot boycott them because I think they know their stuff. Stop supporting a tyrant like scott walker(scooter). May he be recalled! | |
| micah gerrity | 4/6/11 |
| menards guy broke my windshield by carlessly shoving the 2x 10 in. accidents happen but when i ask for a copy of the incident report they say no, no, no... why not i say then they intimidate me and tell me i should use different transportation to haul wood with an attitude. and i have a feeling im going to get screwed... dont let them help you put wood in your vehicle. most times the wood is loaded before they get out there this time hes out there right away and carlessly shatters my windshield what a joke.... if i NEED help loading it ill ask. i never ask for help they just come and ruin my vehicle and then blame me... i have loaded maybe ten loads this way and never had a problem but when they load it they break your car then blame u | |
| Frank G Steffel | 4/6/11 |
| Haier (dehumidfier) I just finished a call into your company about my Haier dehumidfier (less then 3 years old) not drawing water. I was told that there is no such thing as customer service to help me trouble-shoot this product. I will not be buying anymore of your products and will limit my shopping at Menards. Thank You FRANK G STEFFEL | |
| Cindy Fowler | 4/6/11 |
| To Whom it May Concern: Mastercraft patio swing doors were purchased in the spring of 2007 at the Menard's in Clive, IA. In the past year the center standard has rotted at the bottom allowing moisture to enter. The threshold of the door is now totally rotten along with the floor in our family room where the doors are located. We had primed and painted the doors immediately after installation. They are located on the west and east sides of our home and are not in a shaded area. Since we started talking to Menard's about our situation in November of 2010 NOTHING has been resolved. The manufacturer finally came to inspect in March and we were told we would receive a letter in 1 week with a decision. That has now been 2 weeks and we have received NOTHING. In the meantime, our floor condition continues to worsen while we wait on some type of decision on the doors so we know how to proceed. These doors had a lifetime warranty. My feeling is that 3 years is a short lifetime for the doors. I am extremely disappointed in the customer satisfaction aspect of Menard's. We have been ignored and delayed needlessly! If I don't hear something in 24 hours, I will NOT be shopping at Menard's or recommending it to anyone else. Respectfully, Cynthia K. Fowler | |
| lisa gust | 4/4/11 |
| I have purchased three of your items over the past year that have had rebates. I fill out the forms and send them in and never hear back nothing. The first was in march of 2010 and was for the paint roller it was %14.99 rebate of $10 nothing was ever received. then I bought your lightw/ the fan on sale for $49.99 with a $20 : LIsa Gust 9709 SnowBowl Rd Houghton Lake MI 48629 (989) 915-7034 (989) 915-9096 I do have copies of all three receipts if verification is needed. Please respond to this as soon as possible | |
| Dick Goodman | 3/28/11 |
| I bought a tiller at the Forsyth IL store today and it would not start and run because I put gas in it. I don't know how to start one without gas. They said to take it to a service center and the service center is two weeks out and wants paid up front. If the factory pays them they will reimburse me. I was just getting ready to buy all new fencing for my back yard guess where I'm not buying. | |
| bob anderson | 3/28/11 |
| dont bother complain about your experience at maenards i worked there for sevral years and know that they just blow everything off. The only thing they care about is making money. John Menard is a very rich man he is also one of the worlds biggest JEWS. Everything I said is true. !!!!!!!! | |
| Jim Hoover | 3/29/11 |
| My Uncle and I went to the a Menards Store in Clio, MI Sunday March 27th. Menards had an outdoor heater on sale we were interested in. We tried to stop a floor person and as she keeps walking away tells us the have no more. She also had called other stores. But by some miricale the Store Manager is able to call a store and have a couple sent to him today March 29th. He tells me I will have to pay $99.00, I can go to Lowes and get one for $89.00. It says while supplies last and if other stores have them then there is a supply yet. If the Sales Person would have done her job like she said we could gone to the store where there was still a supply and pick up the outdoor heater up. I am not sure what type of training is given to Managers and sales people but maybe continued education may make them more customer accomadating. We can have many good experiences but one bad one seems to wipe all the good ones away and this happens to be one of them. Respectfully Jim Hoover 810-441-8127 cell# | |
| Candy | 3/29/11 |
| Not happy with your store because they no longer offer 10% discount to military. Home Depot & Lowes still offer this discount in appreciation to those who are or have served there country. I know now where I will be looking to spend our money first. | |
| Robin, IN | 3/28/11 |
| Customer Service. That is not in the Menards dictionary at the S. Emerson Road store in Indianapolis, IN. I went there to purchase 2 4X4X8 posts. I walked all over the store looking for the posts and did not see them inside. I finally found an employee and asked if the had the posts. I was directed to go outside to the lumbar yard. I went out to the lumbar yard and walked all around and still did not see the posts. I was heading back into the store when I saw an employee stacking stone pavers. I asked him where I could find the posts. He simply pointed to the end of the yard and advised I needed to go all the way to the back and there was a section in the middle that would have the posts. Mind you I was alone and a woman. I walked all the way to the end of the yard and finally found the posts. I looked at the sign and found the 4x4x8 posts. I struggled loading them onto the cart and was trying to wheel them out. I went past a couple of other employees and none of them asked if I needed assistance. When I checked out the cashier noticed I was struggling getting them to the register and also never asked if I needed assistance getting them to my vehicle. Needless to say as I was trying to load them into my SUV I wound up breaking my windshield. I went back to the store to advise the manaager of the poor service I received and I all I got was a sorry there is nothing I can do about that but I will talk to the employees. He was not concerned at all about my situation. After I got home and unloaded the posts my neigh informed me that they were 10 ft posts and not 8ft. If someone would have done their job and assisted me with this purchase all of the problems could have been avoided. I am very displeased over the service I did not receive and by being blown off by the manager. Menards is not the place to shop if you want customer service. | |
| | 3/17/11 |
| I have literally broken my back for Menards. I have had two major back surgeries as a result of being overworked and underpaid as a morning stocker. I was even nice enough (or maybe stupid enough) not to make it a workmans comp claim. Even though I required back surgery, Menards turned down my being able to take a personal leave as I had not accumulated enough hours to qualify for medical leave. These guys are crooked!!! | |
| Nate | 3/15/11 |
| The absolute worst experience ordering a counter it has been over two months I am without a kitchen. If you are doing a kitchen remodel GO ELSEWHERE!!!!!!!! | |
| Stacy D | 3/17/11 |
| We used many items from Menards to build our house and we love your stores! We have been driving 40 miles to go to your store(s) and we, along with many in our community, would like to see one in Corunna, Michigan, in the building that housed KMart. Your timeliness is appreciated. The store would be successful in our community. Thank you. | |
| b | 3/7/11 |
| Everyone I know has far better customer service at Menards than at Home Depot or Lowe's. That doesn't mean every experience is great. One big problem in this forum is that people go into a RETAIL STORE and expect to be talking with construction professionals. This should not be the expectation. The associates in any of those stores do their best to understand their product and help stupid people figure out what they need to complete their remodelling projects. If you need someone to explain to you HOW to do your project, you should be calling a contractor, not talking to a cashier or stockperson. Every store is different, and some Menards do an excellent job with guest service, while others do struggle to seem interested in helping guests. The only time I have seen an employee be rude to a guest is when the guest is being rude in the first place. It is not the employees fault you can't tell the difference between a light bulb and a pressure washer. Do YOUR OWN research and use the employees as tools to help you find the right product, don't expect them to fix your mistakes or realize your ignorance. | |
| military discount? | 3/7/11 |
| I support the military and am VERY grateful for the services they have provided to protect my freedom. I also support para-military service organizations like police officers and firefighters. I can understand why there are many frustrations with having a 10% discount program being revoked. However, Menards is right--they do have much lower prices than other stores. They are constantly checking to keep their prices under their competition so make certain that EVERYONE gets a better price at Menards than anywhere else. Why do you feel ENTITLED to the discount? Do you get 10% off everywhere you go? At some stores, senior citizens are the ones with the discount--as if being older means that the sweater they pick up off the shelf didn't cost the company as much as the one I grabbed. Discounts for a specified group of people is unfair. Items in Menards go on sale often enough you can always find a good price. I did a remodelling project and planned for $2000 to spend. By watching out for rebates and discounts, I spent $1825, and if I had paid regular price it would have totalled $2175. I got more than 10% off just by paying attention and shopping smart. I never went up to the counter to demand a 10% discount because I'm a woman--or because I'm a blood donor--or because I'm a college student that has a very limited income. Thank you for your time, your service, your sacrifice--I am sorry that you feel wronged by the lack of discount. I mean no rudeness, but I think you should reconsider WHY you need the discount so desperately more than anyone else who shops there. | |
| Chris | 3/1/11 |
| I was shopping in Menard's in Indianapolis today and when I showed my Military ID. the cashier said that they no longer accepted a 10% Military Discount. Imagine that!! I left my merchandise at the counter and said "No Thank You" A women at the next isle said "I have a brother serving right now in Afghanistan" and she left her merchandise there at checkout also. HOME DEPOT and LOWES supports OUR TROOPS!!!! Pass this on. I WILL NEVER SHOP AT MENARDS AGAIN!!!!!!!!!!!!!!!!!!!! To think that I and our troops go through *** and this is the thanks WE GET!!!!??????? PISSED! | |
| Chris | 3/3/11 |
| What happened? Why did MENARDS discontinue their 10% military discount? Don't you support our troops?? I will never shop there again. I am also going to the press with this and I am going to see the city about a permit for piceting MENARDS!!!! What is wrong with you people. | |
| Dave | 2/27/11 |
| I've been shopping at the Menard's in Bellevue, Nebraska for four years. I was a faithful Menard's patron because they gave a military discount and Lowe's and Home Depot did not. Lowe's and Home Depot caught on, which was fine but we continued to shop at Mendard's because it still had lower prices. However, a couple weeks ago when I was purchasing a sheet of plywood and asked the cashier for the military discount, she informed me that Menard's no longer honors an occupation specific discount. I was blown away! What a ridiculous policy! Especially since Lowe's and Home Depot still honor our service men and women by granting them a modest discount for the service they thanklessly and voluntarily provide to the country. I have deployed 5 times in the past 3 years and every time my wife has had a home repair issue arise, which never fails to happen, I told her to go to Menard's because the associates were always helpful and we appreciated the patriotic thank you the discount offered. The Menard's in Bellevue, NE is approximately a five minute drive from Offutt Air Force Base, one of the largest military installations in the country and home to approximately 10,000 service members from all four branches. I would like someone from the Menard's corporate office to know that I'm notifying all my coworkers and fellow service men and women that Menard's no longer honors a military discount. I will also be driving past Menard's on my way to Lowe's or Home Depot for all my family's home improvement needs. | |
| Hard Working Wisconsin Public Employee | 2/25/11 |
| The monetary contribution of Menards toward the election of Governor Scott Walker who reprsents the interests of corporate America, NOT the interests of the citizens of this Wisconsin ... has resulted in my family choosing not to support your corporate interests. We will no longer EVER shop at another Menards store. | |
| subcontracting landscaper | 2/24/11 |
| Sexual harrassment. I have subcontracted to the Menards store in Scottsbluff, Nebraska for 2 years and have had many sexual remarks made by employees and management that is inapropriate. My husband and I have always enjoyed shopping at Menards and now feel uncomfortable to go into the store. We think that corporate needs to step in and retrain their employees to have more respect for others or to keep their thoughts to themselves. When comments are made in front of other employees and customers it is embarrassing and is hard to know what to say. Not to mention what is being said on 2 way radios to other employees when a woman walks in the store, and who gets to help her first. Very poor Menards. | |
| renesto sanchez | 2/23/11 |
| i do not recomended this store any more they are so &&&&&& they give me a rebate and noe they said that i need to get somthing from the store and they are not are gooing to giveme money | |
| Rich Lawerence | 2/20/11 |
| I was in the Montgomery Ill store today looking at some electrical load centers I am purchasing for a friends home. I am a union electrician with many years of experience. I mostly work in commercial but do homes to help friends out. I was stunned when I was trying to help one of Menards employee fathers. The employee had no electrical knowledge nor did his father. The employee had very little electrical training telling me I was wrong.Most Menard I have encounter have the most untrained people on staff. I reported that to the assistance manager and he could careless. Now I see why Home Depot has more sales then they ever would. Not only does Home Depot use real tradesmen with great skill levels that know what they are doing.You loose big time Menards you people at corporate need a wake up call.Or maybe this will get the same review like the manager of the store I could careless.Yes keep doing this an loose more customers. | |
| Handyman | 2/11/11 |
| By reading others comments, Menards has not changed nor improved on helping a customer, standing behind products sold; I concluded that Menards Corporate buyers purchase items that are seconds, and even thirds. It is fact that Menards bought refurbished tools and then resold them as NEW. The tool manufacturer finally figured it out, and pulled their line out of Menards. Ten plus years ago was the last time I stepped foot in Menards of Mason City, Ia. Just like everyone else who comments, my final shopping at Menards was very frustrating. My wife, who was just over 7 months pregnant, was with me. Our new window finally came in. I found it myself in the pile. Employee was to help us was a no show. I found a low 4 wheel work cart. Employee was a no show. I lifted window onto cart by myself. Employee was a no show. Push toward the overhead carryout door, saw two workers standing near, except when I turned toward them for help, they scattered like cockroaches. My wife and I eventually lifted window into the back of the pickup. The star above should be a negative - minus star. Never again. Too frustrating. I go over to Fleet Farm now. Looking and shopping in Fleet Farm now more fun | |
| Wake Up | 2/14/11 |
| When you order a product on an invoice there is a terms of agreement on the bottom that you accept when paying that states of how Menards can apply a restocking fee for those items. Mistakes happen and being that you're the people paying for the items you should look over what you're paying for before you walk out of the door. If you pay cash, DON'T LOSE YOUR RECEIPT IF YOU WANT TO USE YOUR WARRANTY! YOUR RECEIPT IS YOUR WARRANTY, NOT JUST THE ITEM!!!! If you pay with a check or cash they have a way that you can print off a receipt so long as it was purchased within around 2years. As for gas powered items, this is where that extended warranty that ALL cashiers offer comes in handy, you turned it down so now the service center run around is what you signed up for. You all think we're lazy, rude, and mean but when it comes down to it you people don't read what you're buying, you don't measure, you don't keep your paperwork, and then when things go wrong you point the finger the other way. Take a step out of your foggy little clouds and look around and maybe you'll see that we're not always the ones making the mistakes ALL of the time. | |
| Erika O'neill | 2/15/11 |
| I love shopping at Menards! I love the customer service and the great prices. I attempted to read these complaints, but I could only laugh because every comment had very poor grammer and spelling. If you want to be taken seriously, WRITE IN PROPER ENGLISH! | |
| Dan Barber | 2/16/11 |
| I have just left Menard's at Mishawaka In. I shop there much,bathroom,pond all kinds of supplies and needs.I had gone over to get a grinding disc so I brought the old broken one to compare the arbor opening. Found it. I put the old broken one in my pocket.I was confronted by a camera security person and said can I see the disc. I sad why. He said because of a green sticker. I bring in many items to compare so I return home to my projects prepared. I got in to a confrontation with me around other customers and called me a JACK ASS. I argued with him and it seems if he wasn't on duty he would want to duel it out in the parking lot. He came to me in such a motcho way that it had nothing to do with the disc. He was pushing his weight around because of a green sticker.Whether you realize this or not there are many people that do not condone this kind of behavior to customers and we all go elsewhere. Lowe's, Home Depot and the like.If I called anyone a JACK ASS in my profession I would be terminated from employment. This employee that took his job into his own hans an superseded all other company workers will cost you thousands of dollars. I will not patronize Menard's again. This is what should be published on this Blog. (Time of incident. Approxamately 11;10 am E.S.T.} | |
| Maria Molzahn | 2/18/11 |
| It has been brought to my attention that Menards is continuing to support Mr. Scot Walker and his current budget policies. This is very poor decision making. The money that I will loose in my family based on these cuts to my budget will affect my decisions as a consumer. I will not support your establishment. Is this really your goal? | |
| Dawn | 2/17/11 |
| To Whom this may concern, I will not be shopping at Menards any more. You helped Governor Walker get into office and he is not a good man. He is going to cause my family and I to lose money. So in which case I can't afford to shop in your stores any more. I will now shop at Home Depot,this will be my hardware store from now on. I will tell all of family and friends not to shop at Menards. Thank you, Dawn Coleman 1026 Troy drive Madison, WI 53704 | |
| ntsotrstng@live.com | 2/10/11 |
| I called the Watertown, SD store last Sunday, looking for a roof rake. Was told they were sold out, but 8 were on order. The clerk said I could prepay for one so I drove 40 miles to the store to do that--just to be told by a different clerk that I could not prepay for that item. She suggested I call back to see when the rakes would arrive so I called twice a day Monday, Tuesday, and Wednesday--no rakes. I just called again and was told they came in today but are all sold already. The manager apologized for the incorrect information I was given on Sunday, but said there's nothing he can do to get me the rake I feel I was promised. On Sunday I was told that the Aberdeen store had 10 rakes on hand, but they can't be transferred between stores; today I was told the same thing, but the manager at least took my name and phone number "in case a rake comes in"--but they can't order one from anywhere. I usually have very good luck dealing with Menards; and always get good service in the Watertown store, not at all like some of the other comments here, so this new situation is very frustrating. I spend thousands of dollars there; but there is a Lowes only 50 miles in the other direction. | |
| Miss angry at menards | 2/4/11 |
| Menards is a very low and crypt place to shop Employee are rude as if they don't get pay enough. Base on my experience in most menards store I will not recommend anyone I care for to chop there I live in champaign Illinois it ridiculous those peoples working there are not friendly at all. J... I am spending fortune at least give me good customer service no that don't happen in menards please go to lowes and home depot staff are well behave and more friendly. If I hate you I will definitely send you to menards if I love you that not the place I will send you ...adios menards enough is enough | |
| Joe Mosley | 2/7/11 |
| Very poor service by Manager Larry ?, a short chubby, wide body Guy with a confrontational style of Management at the Miller Parkway store Milwaukee. Customer Service is lacking. Operates with Little Man syndrome, A number of associates have notice problems with this Menard's Representative on a regular basis. Unprofessional attitude. please give a performance review soon thank you A concerned regular shopper with plus years | |
| mary ann schott | 2/7/11 |
| I guess the cry of the critic is always louder. I was looking for Mennards 800 number and happened on this site. MY GOODNESS...I've been shopping at Mennards Mooresville IN for YEARS..the employees are the best, always helpful, always nice. I can't imagine any of the things that people have complained about above..it has never been my experience, thank goodness. They all do such a good job, I go there first for anything I need. If you don't have it I begrudgingly go somewhere else. I am disappointed that you offer less options on items like ceiling fans, all the same, and patio furniture ALL DARK...Lowes the same..to bad...I'm not spending money because it's all dark boring stuff. Your employees are super as far as I'm concerned. GOOD JOB. | |
| | 2/9/11 |
Address 1 1109 Elmer Street (219) 798-3852 Larry Graham Seeking an opportunity to add value to an employer by contributing my experience and knowledge while seeking avenues to grow professionally 08/1991 to 06/1995 Hammond High School Hammond Indiana I received my diploma with honors. I was also a National Honor Student. 08/1996 to 05/2010 Linde Gas Hammond, Indiana I was the cylinder inspector for a compressed gas cylinder business. I was responsible for making sure the trucks were loaded and unloaded. I was also heavily involved in inventory. Many of my duties were physical handling with a lot of forklift work. I also worked with chemicals such as lime and acetone. My extracurricular activities include working out, bike riding and playing with my children and many more. My interests are sports, reading, working hard to provide for my children and many more. English only My hobbies include lifting weights, playing and watching sports, and more. Javier Martinez (219) 512-2394 Kenneth Hayes (219) 588-8610 Shawn Graham (219) 313-3722 James Beeves (256) 505-8951  | |
| Jennifer | 2/9/11 |
| If I could give under one star I sure would! My trip today was AWFUL! I was getting X'tra laundry soap that was on sale and I had a coupon. I wanted 81 of them. The lady that got them all and took them up to the register was great until I had to deal with the manager!!!! He was the worst! His name was Jason and this the the Eastown Rd store in Lima, OH. One of the ladies that was standing up front took my coupon and said I am going to show this to my manager and she did and camer back and said my manager said you can only use one coupon.. I said what? So she went and got him for me.. He said because it says- limit one coupon per item on the coupon- I could use only one coupon per item. I told him that was ridiculous and tried to explain my years of couponing information to him that, that would be the case if it said one per transaction but he didn' listen. He was very rude, not polite at all. So, I sat there through 81 transactions of laundry soap!!!!! I apologized to the cashier because this was not her fault but it was just unreal! Maybe you need to teach yout employees about coupons if you are going to accept them! I was a normal paying customer just that I used coupons so I was made to feel like I was not. My kids new saying is Dont Save Big Money At Menards!!!! | |
| Joshua Anthony | 2/1/11 |
| WOULD NEVER RECOMMEND THIS COMPANY. I ORDERED AN ITEM, PAID FOR IT AND IT NEVER CAME. PLAIN AND SIMPLE. MY ORDER WAS MARKED "DELIVERED" WI... THE ONLY PROBLEM IS THAT I LIVE IN NEW YORK!!! TRIED CALLING A SUPPORT DESK ... IT DOESNT EXIST. THIS IS A SCAM! STAY AWAY! | |
| Matt | 1/29/11 |
| I was at the South Haven,MI store. This is the worst store I ever shopped at. Bill Simon the store manager is a piece of shit. He refused to help me and told me to figure it out my self. The team members at the paint desk all ignored me even the manager of that department sheila. she looked right at me and walked away as if i never existed. I had no other choice but to take my business to Lowes. I will continue to take my business to Lowes and never step a foot in menards store again. Bill Simon needs to be fired. On other occasions when I was in the store he told his team members what the fuck when they did something wrong that is not a way to talk to your team it just brings down their morale. If your team members are doing things wrong you discipline them behind doors not in front of other team members and customers. I expect an email back that he has been fired or I will not come to any menards store again and will continue to spread the word. So far I have 20 people that are refusing to go to menards because of this and a lot of them are contractors that I personally know. Several of them have cancelled their big card and will go to Lowes instead. email: smithr4107@yahoo.com | |
| Stephanie | 2/1/11 |
| The Dolton IL store is very unprofessional and slow from the managment to the clerks. The literacy level apears to be low as well. | |
| Off to home depot | 1/21/11 |
| After going to the checkout stand and getting rude and employees with attitudes in the Ionia Michigan store i wanted to purchase some food items that were 20% off if they would fit in a bag. The display didnt say what type of bag you needed so when i went thru the line the illiterate woman running the counter said i needed a special bag. I asked for one. She said i had to walk over to the greeting counter which was 80 yards away. It is the biggest menards in the state, and get one. I said you dont have one ? We are not allowed. Being handicapped i was appalled. No more shopping at your store. I will let all know. | |
| R Healy | 1/23/11 |
| I went to the Menards in Quincy IL to buy fatwood fire starter over the course of 3 weeks.....you have been out of stock for 3 plus weeks so I went to Lowes, Depot and Walmart and bought the products I needed.....YOU must have forgot or do not understand the simple fact that you must be in stock year round ......my money can and will be spent anywhere...YOU NEED ME I DO NOT NEED YOU.....sure it cost me a little more but I am willing to do that instead of supporting a poorly run store. | |
| john doe | 1/28/11 |
| Wow looks like someone is asleep at the wheel | |
| Dunham township- David Nolan | 1/13/11 |
| We are having a Kid Days here it call Touch a Truck with us We already have over 35 different kings of equipment coming. It May 21 at the city park from 10 to 2 PM You are more than welcome to take part in it. At donations raised are going to the Harvard Food Pantry building fund Thank You Dave Dunham township 107 Airport Rd Harvard IL 60033 815 943 5751 | |
| Denise B. Toledo Ohio | 1/14/11 |
| While shopping at Manards in Toledo Ohio on Alexis Rd. I found myself very happy when a employee names Clint helped me with my things to my car. He had also been very helpful inside the store when I could not find the items I needed. There was another employee who would help me everytime I would go into that store Named Justin. Justin was very polite and always walked me right to the items I was shopping for. I was so sad to find out from Audry (who seems very stuck up) that Justin got fired. She was all to happy to tell me the story. Thats crazy! Justin I will miss you helping me when I shop at Manards. Manards you lost a good kid there. | |
| Susan | 1/15/11 |
| I recently purchsed over 26 boxes of wood laminate at Menards. They went down in price 2 weeks later. I went back to get the price difference and they would NOT honor it becuase it was not 14 days but rather 16 days difference!! The reason it was 16 days was because of all the Christmas holidays they had in between and the stores were closed then anyway! This is one customer who won't shop at Menards anymore! At least Home Depot and Lowes are respectable and considerate. Maybe Menards will finally go out of business because of such poor customer service! | |
| Janet | 1/15/11 |
| Just curious...I have been reading all these comments about Menards before I decide to buy some large items i need for my home....and 99% of them are NEGATIVE!! Whats up with that? I guess the customer knows best and perhaps I will shop elsewhere!!.. Thanks all for the feedback and helping me make the decision to NOT SHOP AT MENARDS. | |
| Andy Lindquist | 1/3/11 |
| I am a long time Menards customer. I received the Menards Big Card in July of 2010. I keep getting charges for account protection each month. I canceled this three weeks after getting the card but I continue to have these charges taken out. I have been on the phone most of the afternoon trying to get to a operator. When I finally get to the cancelation number I get the audio prompt telling me Menards is closed for the holidays and it subsequently disconnects me. When I applied for the card in July I was told I would have a year of no interest. I am being charged interest. I talked to an operator at HSBS this afternoon and they gave me a very bizarre explanation. I was told that I would have had to use the entire amount in one purchase to get interest free. I have used the card to remodel a bathroom in my home. I came to my credit limit over a number of weeks. I am very disappointed in this policy. My wife and I have spent upwards to $50,000 dollars at Menards since 2006. This has all left a very bad impression on me. I have lots of alternatives in Lowe's, Home Depot etc... but I have always chosen menards because it is a midwest based company. These are not midwest values. It seems like a scam to me. At the rate my billing is going, the only way I will ever touch the principle balance is to pay the card off in its entirety. With interest and account protection I am upwards of $150 dollars a month before principle. This is simply unacceptable! Unless I get a reasonable resolution I will no longer spend any of my hard earned money at Menards period! | |
| S. Spiker | 1/5/11 |
| Every company has there problems. I am shocked about how many people complain. Do you realize that they are humans too? I have never been mistreated in anyway shopping at any Menards. People complain when the employee comes up to them, People complain when they don't. They put people first which most stores are all about the number of sales not costomer service. I have been shopping at Menards since 2000 and I plan on keeping it that way!!!!! | |
| menards freind , not | 1/1/11 |
| took purchase back without receipt , they said they could"nt find it in da computer so they kepy it. Told me to give them a couple days & they would find it. I was not happy, but it got worse when they said i couldn"t get my saw back implying that if it was not in there computer then it must be stolen.Oh I"M sure computers never screw up. Menards = JUDGE & JURY | |
| Dan Frerichs | 12/28/10 |
| I wish I could rate this negative 10 but poor is the best it will let me do. We purchased pvc fence from our local Menards to "Save big money at Menards" we had this fence professionally installed to the specks laid out and lots of concrete and other stuff we had to install it properly into the ground. This was over 5,000 in cash laid out. When the first wind storm blew in we lost over 7 panels to the wind due to the fence being inferior design? This fence was in the ground less than 1 week @ this point we have since lost over 25 of the 40 panels of PVC fence due to the normal high winds. We took the first bunch of panels to Menards for a refund and lost 4 more that same day? We asked them if there was a better design to fix this problem as when we went to get some replacement panels they fell apart trying to load them on the trailer. The local store told us we would have to deal with the manufacture in Canada? WHAT? We bought the panels from Menards not the manufacture. But we tried this game and when we left the information with the manufacture he emailed my wife back saying that he would be out on vacation until 12-8-2010, Now we are still waiting on the solution not the shafting we got for the money put out to Menards??? Who gets the profits for the bad cheap products we do??? This is wrong and somebody should do something about this issue. We are Americans and should be treated fairly in these tough times. We work hard for our money not to have it scammed away by shysters. ADVICE DON'T SPEND MONEY WITH MENARDS GO TO A LOCAL COMPANY WHO YOU CAN TRUST??? | |
| Darin | 12/24/10 |
| Mason City,IA Location is a joke. Very unhelpful. Called for pricing inquiries and the lady did not want to cooperate, asked for the number to corporate and said they are not allowed to do that! Please Lowe's or Home Depot, move to Mason! | |
| frank | 12/21/10 |
| i went to the store in dolton Il. ( Menards) to purchase a Bosch portable table saw which was on sale for %549.00. They did not have a new in the box saw, BUT OFFERED TO SELL ME THE DISPLAY WHICH HAD PARTS MISSING AND THE SAW WAS IN USED CONDITION For the price of $529.00 USED CONDITION PARTS MISSING. I did not know that Menards was in the used tool business, noted that a used Bosch portable table saw in this condition has been seen for $225.00 to $275.00. Why would they offer to sell a used saw for $20.00 less than the sale price. NICE TRY MENARDS I DID NOT JUST COME TO CHICAGO ON A WATERMELON TRUCK LAST WEEK DUH, DUH DUH> | |
| normal person | 12/23/10 |
| his is how the story begins. . . This year we have lots of snow in Minnesota , so I decided to buy a snow blower to help me out on 12/21/2010. I called Menard's at Dundas, Minnesota, they just got 2 of 24" snow blowers in ,then I asked could if I could buy one by phone , the Menard's employee say sure you can do it, (at this moment I’m so happy ,because I got one snow blower) but he didn't tell me anything about the return policy. . . I told him I pick up it by tomorrow, which is 12/22/2010, the next morning my wife and I went to the store. We were at the customer desk doing the paper work so we could pick it up and none of Menard's employee told me anything about return policy. I went home, install the handle, put oil and gas. Guess what F happen: leak gas, auger making noise. so I call them 2 times and let them know what is going on. 1st time at the morning before I found out it leak gas and auger making noise. I call back to the store told them this unit is leaking gas and the auger making noise. He said sorry, can’t return it because you put gas in, because that is return policy, but he is kinda easy to help me out. call vendor ask where is the local repair service, 2nd time I called at night 10 Min's before 9pm. This time a different guy answered the phone call . I told him what’s going on, what is wrong with this unit I bought from this morning and ask why can’t I return this unit to store or exchange ? Guess what he say.. we have the sign about return policy around the store, I tell him PAY ATTENTION TO WHAT THE CUSTOMER SAID. I’m telling you one more time, I said I bought this unit BY PHONE NOT IN THE STORE AND NO ONE TELL me ANYTHING ABOUT THE GAS POWER ITEM RETURN POLICY, or am I shopping at the museum??!!! Read the sign??? I only read the sign, when I’m in the museum. What did Menard’s hire you guys for ?? Stand around, talk and fool around? Please do your job, help the customer out! He said do you want to talk to the sales manager, I’m say ok This is the 1st time I talk to this store sales manager, she is an ok manager by the way, lets keep go on, I told her same thing like what I told other Menard’s employees, and she telling me the same thing about the gas power item policy. Also she say, on the receipt should be telling me the gas power item policy, then i ask her is this a electric snow blower and a gas snow blower?, if i dont put gas and oil, how i can use it . should i put soft drink into the unit? or should i use water? also I said from the beginning I order this unit by phone till I picked it up. None of your employee tell me anything about the gas power item return policy, the one thing they say this unit sells fast and where I can pick it up. I said looks like and sounds like your company/this store cheating on the customer, etc . What happen when an immigrate buy one of this unit and it has same thing happen? They can’t speak English, ask for help or return. Is this how your company or store make money from the customer?!?!?!? At this moment , I think she feels sorry. I said if you are going to best buy, buy a TV went home plug it in to the power, and it’s not working, you bring it back, they said they have to take 15% off, for the open item, because this is return policy. At that moment how would you feel ??? No one ever told you the return policy needs to take 15% off or no return on a broken tv. she said I’m sorry.....and she said I wish I could do anything for you but I can't , I think you could call the vendor for the repair service, it should be under warranty for 2 years. I’m ok, but I would like let you and your employee know, do the best job for every customer. Don’t just talks around and not help everyone out, and please check out the complaint forum on web... she said I will train my team members better, I said not just better , customer needs BEST not just better. And she shut her mouth.. At the end i said . Thanks for your time and please make sure every customer know about the return policy. If I had known it, I wouldn’t buy it. Menards CEO ( i dont knwo who is it, and i dont care.) USE YOUR BRAINS! GAS power item needs use GAS NOT electric or water, softdrink. please use your brains to fix the policy.. this is my email abcsunday@hotmail.com | |
| Hunter Tandy | 12/21/10 |
| When did Menards become so bad. I have more than 50 friends that are veterans, But Menards does not offer any discount for vets and or Legion Members, WHY??????????????????????? I have been sending messages to them and all I get is this,,, Again, we do not discriminate. We charge the same low prices to all without regard to race, creed or occupation. What does this have to do with supporting our vets? Can anyone give me any answers?? hntrtndy@yahoo.com | |
| Gary Farmer | 12/21/10 |
| MENARDS.........I WAS IN ONE OF YOUR STORE AND PERCHASED SOME ITEMS ,WHEN I WENT TO CHECK OUT I GAVE THE LADY MY VETS CARD AND SHE STATED THERE 10 % FOR VET IS NO LONGER GOOD AT ANY MENARDS........DO YOU MEAN TO TELL ME THAT MENARDS NO LONGER SUPPORTS OUR VETS?..LET ALONE ANY OF OUR DISABLED VETS?...I KNOW LOWES STANDS BEHIDE US VETS WITH THERE 10 % DISCOUNT...DO YOU KNOW HOW THIS MAKES YOU LOOK IN THE EYES OF A VET?.....COME ON MENARDS I SPEND TO MUCH AT YOUR STORES TO BE MISTREATED LIKE THIS ....PLEASE BRING THE 10 % BACK AND DONT MAKE ME SPEND MY MONEY AT LOWES ALONG WITH THE OTHER VETS THAT ARE NOT WRITING TO YOU ABOUT THIS ..........THANK YOU ... GARY G FARMER .........1-269-964-7940....LETS SEE IF YOU CALL ME your response was ......Gary, We do not discriminate. We charge the same low prices to all without regard to race, creed or occupation. Thank you for your patience and understanding. Best Regards, Ray what kind of asker was that ?.....im still waiting for a phone call from you too | |
| Kristy | 12/20/10 |
| I'd rate 0 if I could. My husband purchased a snowblower and it was defective. However, he couldn't tell the axel was broken until he tried it out. Well that means putting gas into it and it can't be returned or exchanged now? Since when does warranty product fall into the guidelines of SELLING DEFECTIVE product? The store manager won't do anything but send us to a repair shop. I don't want to fix something I bought broken when my intentions were to buy something that was put together correctly and not broken. I know when something has to be fixed right away it always will. It's like buying a car and having to fix it right away, you end up doing repairs for all the time you own. You got a faulty product. However, with cars you can return them for a full refund usually within 3 days of purchase and those have gas in them????? You can't contact corporate without doing anything in writing. By the time I get a response winter will be over and we'll be out the money because it is definitely too late. I will be going to the Better Business Bureau, The Whistle Blower in the Star Tribune in MN as well as the attorney general which everyone should always do. It doesn't take long and sooner or later if everyone is doing it these companies will start to care about their customers. Another thing to use in the future-an actual VISA credit card where the company will dispute the purchase for you and the only way these places will get their money is to actually work with you. I need a new lawnmower this next summer, but I know it won't be from Menards. I will never shop there again. Home Depot has always given me great customer service so they deserve to earn my business 100%. | |
| Harry Schaller | 12/15/10 |
| went to the store in holland ohio purchased 6 drill's with extended warienty sat down to registar on line directions www.menards.com scroll down to store service no such luck that will be the LAST TIME I SHOP AT MENARDS NO THANK YOU | |
| Renee | 12/15/10 |
| My 22 yr old daughter has been an employee of a Menards located in Alexandria, MN for nearly 3 yrs while a student at the Tech school. She has had a good worth ethic and been a faithful employee of this store during this time. This past wkend we experienced a blizzard warning in our area and we live over 35 miles from the store location. My daughters defrosters in her vehicle malfunctioned the day previously and she was unable to get her car into the shop. She phoned into work and explained the situation and mentioned she was not comfortable driving that distance in a blizzard with out heat in her vehicle. She was told she was REQUIRED to come in to work or be "written up." My husband and I were not comfortable letting her travel in such conditions and told her to phone back and say she was not traveling in. She is now being "written up" for this. She has mentioned that this is the practice of the Menards corporation with its attendance policy. Also that if an employee is sick, even with the garden variety illness they are required to produce a DR's written statement or be "written up." My daughter does not receive health care benefits from this job and does not have health ins at all. These Dr's notes seem to be a very needless and expensive requirement. Esp with the low wage they pay their floor workers. These employee policies seem very juvenile in nature. Could it be that the poor service folks are noticing at Menards stores is due to poor employee morale??A side note to Menards Corp would be that if you require employees to travel in dangerous weather and an employee were to die in an accident you probably would be faced with a wrongful death lawsuit? Home Depot is looking more appealing to me. | |
| roy ochoa | 12/7/10 |
| i was in menards in merrillville indiana and i bought in this store 10 cabinets 1 tall cabinet and 2 counter tops,well needless to say they showed a floor plan on our kitchen and we liked it,and told the man we would take it and he gave us a printout with the price on it .we went back the next day to pay for it all and the told us we were not charged for all the cabinets and that was a little over 200 dollars and we still agreed.then they told us after we had everything delivered but the counter tops that they were a special order and it would take 14 days well we waited and one of the tops was the wrong size and we told them and then they ordered another 2 more weeks and that one came crackedin the wood and the laminate.the they said 9 more days we asked them what would kind of a discount they would give us for the broken one and he said 40 dollars which was rediculous since they charge 50 dollars for delivery and we were there twicw to pick them up,after a much heated discussion with the store manager he said we could have it for sixty dollars and he was not pleasent about it,we asked him for the corporate office number and he said it was in the phone book.if this is how they treat people who have spent well over 12,000 dollars in there store in the last two years we dont need to shop there anymore.and the manager didnt seem to care,and for this order we spent well over 2500 dollars | |
| Alice Rupkey | 12/8/10 |
| Same old story as Frank Dobroc. Bought a snowblower, $357. Put gas and oil in it to see if it works. Set aside. No snow. Found it leaks oil. Never used it. No snow. Took it back. Said no refund or replacement because it had gasoline. This is crazy. It's like buying a new car, put gas and oil in it. And it doesn't work. Sorry, you lose. I will never, never, ever buy one thing again at Menards and will tell my large family, friends, and neighbors, never ever to buy another produce from Menards. | |
| John | 12/14/10 |
| We have recently purchased kitchen cabinets form your Menards Omaha store on 120th St. The project entailed a complete removal of our old cabinets and starting all over. The experience and challenge was a good one from the beginning and was long overdue. I am the homeowner, general contractor and chief gofer .Years ago I remodeled a kitchen in an older house so I was somewhat familiar with the scope of the project. We shopped around for replacement cabinets at several stores and ended up at Menards where met your salesman Bob Vacinek. Bob worked with my wife and I from the design phase through ordering our selections. It was obvious from the beginning we were talking to a highly experienced person and found he had remodeled several of his own kitchens. He was nice enough to e-mail us some before and after pictures of his remodeled kitchens to give us an idea of what could be done. During the design phase he brought out many potential problem areas to consider before starting the project and gave us a broad selection of new ideas and products to consider. Menards is fortunate to have such an experienced person on its staff. He is courteous ,professional ,helpful, knowledgeable, and understanding .I have yet to find anyone in this business that has more hands on skills when dealing with home improvement projects. Thank you, | |
| Sue | 12/1/10 |
| We went to Menards in Rapid City SD, we go alot there because we like the store. But the people that work there are really the rudest people I have met. And they do not know how to redo a slip that was done wrong. We bought a comforter and seeds, the comforter was on sale for 20.00 and the seed was 7.89, the comforter they put in as 24.00 and so they had to redo the slip (plus we had a 6.00 rebate). So we got 3.19 back for there mistake and it still wasn't right. Do not the headquarter people every check on thier stores, or do they not care either. But I've learned that money is first and everything else well we will get to it when we have a moment | |
| wendy walsh | 11/26/10 |
| I stood in line for black friday sales. Within 5 minutes all the good items were gone, because they did not enforce the limits they printed. My husband and I spend thousands of dollars there a year, but I will try and take my business elsewhere when I can. By not enforcing the limits they mistreated their customers. Personally if I got these items it was just a bonus, but I saw a lot of older people stand in the line and they were not treated fairly. | |
| | 11/22/10 |
| After reading so many of these comments, all I have to say is that Menards is obviously doing a terrible job in so many areas. Mostly in customer service. Yesterday I was at the Long Grove, IL store and an associate named Marilyn (from the paint department) was very rude to me. I asked for her help and she impatiently directed me to the area where the product I needed could be but I needed to know exactly where it was and she turned very intolerant with her words and body language. So I told her to forget it and walked away from her and still she decided to continue to yell at me... I spoke to the store manager Guy Rutter about the incident and he said he would address it. Meanwhile, he kindly helped me find what I needed. Not everyone at that store is rude and impertinent. I had a few more items to find and at least two more associates efficiently and politely helped me out. Not everyone is like Marilyn. Needless to say, I don't go to Menards very often, but I will continue to try and stay away. Going through the kind of economy we're going through competition is tough, so my recommendation to this store is to invest on some real good customer service training and clean out the house. You're obviously losing much needed business. Sorry for the 1 star rating but it only takes one rude associate to make a shopping experience a bad one. | |
| | 11/22/10 |
| After reading so many of these comments, all I have to say is that Menards is obviously doing a terrible job in so many areas. Mostly in | |
| Ross Carlson | 11/23/10 |
| Howard Sprengeler (9/21/10) must be one of menards associate or one of the many dumb contractors that us AVERAGE home owners would'nt hire My last 3 purchase at menards Marion Ohio have been screwed up so bad that I will not return to any Menards stores back to Home Depot at least if you have a problem you can find in store help to fix the problem | |
| Earl Clossin | 11/24/10 |
| Your credit card company is very rude and is a loan shark. They charged me 10.00 on a 18.00 balance for a late fee. I thought the Attourney General of Ohio was on the right track for going after Loan companies but this takes the cake. This card is very ridiculous and if anyone checked the records I paid a previous 360.00 charge ahead of time. I was thinking of opening a Corporate Account for my Company which handles retail space in the Canton area but under these cercumstances I would rather stay with HOme Depot or Lowes in the area. I wish someone at your company could deal with the matters at hand but by all the previous statement I now know I was right in closing the account and going to other companies in the area. | |
| | 11/13/10 |
| i have had a card with you for over 10 yrs. my ex husbands name had to come off the card it was my ss number not his they told me to close the account ,that they can not take his name off it so now i do not have a card .thanks menards ,i guess you dont want me to shop at your store... | |
| upbaja | 11/14/10 |
| Deb and Tim Powers...not sure what went on with your rebate,but as far as deferred payments, I can only guess that you hit the wrong box on the card reader at the register, and did not hit the button for the promotion, but the one for the 2% rebate...... | |
| Patty | 11/15/10 |
| I went to your West Bend location with my daughter, and I did not have my wheel chair. Thinking I would have to rely on a shopng cart for support, I was so happy to see that the store provided me with one of their chairs. All I can say is that I will be doing ALL of my Christmas shopping at Menards. Some of the aisles were difficult to acccess due to employees stocking shelves, but every employee asked if I needed help, and most of them moved the merchandise they were stocking so that I could access the aisle. I wish I could take advantage of your "Black Friday" specials, but I think it would be too hard for me even in the wheelchair. THANK YOU for this service. | |
| Jim Emery | 11/15/10 |
| Pekin Store- Purchased 2 1 gallon cans of paint. Employee was so busy talking 2 someone else barely put paint lid on, stayed on long enough to pop off with in minutes of leaving store. Menards insurance company (Zurick)is says its half your problem should have checked lid before you put it in vehicle. Gee I never put the lid on in the first place the store did, so I thought. Now I have paint in my seat,floor,and door/panel. Store replaced the paint, but look out if you have too work with there insurance company. There attitude is you must of dumped the paint on purpose. "WHY DID YOU NOT NOTICE THE LID WAS OFF" "IF WAS THAT LOOSE IT SHOULD HAVE SPILLED BEFORE YOU PUT IT IN VEHICLE" "ITS HALF YOU FAULT" | |
| | 11/12/10 |
| My husband went to the Lafayette, IN store, located at 2868 US 52 West on 04/10/10. He was assisted by a clerk while deciding (which) shingles to purchase for our new roof. The clerk encouraged him to purchase the Castlebrook 35yr shingles because it included a $500.00 rebate that he was given at the check-out counter. The rebate was only good for 30 days so I photocopied my original receipt, for my records and followed all the specific guidelines provided in the Rebate offer within two weeks of the purchase. I waited for "2" months before pursuing it because it also stated that the processing could take 30-90 days . I contacted everyone, including Castlebrook Shingle Co. but to no avail. I spoke with 2 different managers from the store. One of them, I (think) his name was Scott, tried very hard to "find" a record of the rebate. Another manager, told me that when my husband made the purchase, he found NO VALID REBATE OFFER for that particular day. His hands were tied! "I" did not know to make a copy of the rebate before mailing and saw no need to keep one for my own records. The manager told me that whomever helped him with the sale, gave him either an (expired) rebate or one that was upcoming therefore, he could do nothing. I say, $500.00 is a LOT of money! I needed that rebate to be able to finish the improvements on my home. I "do" have my proof of purchase because of the receipt. Someone needs to take some pride in the business and make this right!!! We have spent THOUSANDS of dollars in that store and when I provide our names, you can even check our records. Also, at the time of purchase, the payments were (suppose) to be deferred until March of 2011 but the billing started right away and we were forced to begin making payments to avoid any bad marks against our credit. I have posted a "Buyer Beware" notice on Facebook and plan to blog on Yahoo about this matter very soon because I am tired of large corporations, like Menards, getting away with bullying the average American citizen! Hope to hear from someone soon! By the way, Im certain that if "we" owed money to "your" company you'd be acting right away! Deb & Tim Powers- our zip code is 47963 deb_supapowers@yahoo.com | |
| Malea McGinty | 11/7/10 |
| I recently purchased a new granite vanity from the Blaine store. I was told by the associate that this was a new ventor for them and that they would have the side spash available within a couple of weeks. I installed the vanity and called the store two weeks later to inquire about the side splash I needed to complete the install. I was told that Menards was not going to be carrying the side splash and that they also are not available to special order it! Their answer to my problem was to either tile around the one side side (how attractive would that be!) or rip out the new vanity and return it. I suggested it would be far more customer friendly if they were to just open another set and let me buy the backsplash so I could have it cut down and use it for the side splash rather than to have to remove the already installed vanity. Absolutley not possible! What difference does it make if they send my out of box, unusable vanity back to the manufacturer or the one in the store that was opened to satisfy a customer problem that was the result of their employees misinformation? I have worked retail for 37 years and I know that what I am asking for is not out of line. It is evident from the number of poor ratings here that Menards has a problem with service! I won't be back. | |
| upbaja | 11/3/10 |
| Menards stopped giving the mulitary discount a month or so ago. The idea is that they beat the competitors prices, even when the competitors do give the discount,and I have to agree. People were abusing this by paying for their relatives order who was in line behind them, picking up stuff for their buddies, etc...bottom line..it was abused. The bad thing is that they started giving this discount on a daily basis, then suddenly cancelled it. I honor and respect our military as much as anybody, but cmon!! They signed up for the job to fight for their country, NOT to receive a lifetime discount to everywhere they go to eat/shop! Where does it end?? Offer the discount to the elderly, the handicapped, all "A" students, American Indians....the list can go on and on. They beat the crap on prices compared to the other "Big box" stores............ | |
| Edward Mclaughlin---Newlenox-IL | 10/31/10 |
| Yes i bought a steel front door from your Homer Glen store IL. I installed it and when i went to istall the door handle and lock i noticed the top sides and bottom werewood not steel. i called and the store manager told me i coule bring the door back and he would give me 80 dollars back when i told him the was allmost 290 dollars he told me sorry it was a special order and could only give me 80 bucks.nothing on my papper work said wood sides and top and bottom .but on the door ther is a sticker that said wood edges on door.well if i dont hear from some one from the store or Corporate or i will do my spending else were you can check and see i spent at least 18 to 20 thousand dollars in your store in the last yr and a half. SO THE BALL IS IN YOUR COURT NOW . My email address is bumclaughlin@comcast.net THANK YOU /// Edward Mclaughlin | |
| Felicia | 10/27/10 |
| So. . . .I'm attempting to call Corporate since it seems no one is reading the above. . . .and I just got hung up on -- no different than my local store (Richmond, IN). How am I suppose to get money back for merchandise I never received?? We placed the order in May -- this has gone on long enough. Perhaps a lawyer can help. | |
| Oak Heirlooms custom cabnets and millwork | 10/25/10 |
| I have been a customer of your stores all my life, it is by far my favorite store. I KNOW HOW HARD IT IS TO KEEP CUSTOMERS HAPPPY, SOMETIMES YOU JUST CAN'T. I HAVE CONTACTED YOU THREE TIMES BY PHONE WITH NO RESPONDS, YOUR PHONE MACHINE TELLS ME THAT YOU CAN NOT CALL CUSTOMERS BACK BUT WILL WRITE WITH IN A WEEK I HAVE HEARD NOTHING FROM YOU AND NEED TO SOLVE THIS PROBLEM. I WOULD LIKE TO RECOMMEND THAT YOU MAKE A NEW DEPT. LETS CALL IT GUEST SERVICES THERE JOB SHOULD BE TO CALL CUSTOMERS BACK AND HELP SOVLE PROBLEMS. I will keep shopping at menards till im old and grey but for big ticket items i would think twice. I think you should know your service has gone down hill and some of your prices thru the roof. | |
| Paul | 10/24/10 |
| When visiting a Menard's in Coon Rapids, MN they refused to give us a Military discount. The cashier said that it was not their policy. The Menard's in Forest Lake and Blaine MN always gives us the Military discount. I went to the Menard's web site and asked what the corporate policy is. The response did not answer the question at all. The answer we got from someone who called himself "Ray" made no sense at all. I am still waiting to hear an answer to this question. The question should be a simple one to answer. What is the corporate policy on giving Military discounts? We know the answer from Home Depot and Lowes. | |
| Lynette Henson | 10/22/10 |
| Was in Menards store in Marion, Illinois the other night and witnessed something I didnt think was very right. I saw a Manager threatening to fire one of his courtesy patrol employees because his shirt had come untucked. The employee was trying to explain that it came untucked because he had been working so hard helping to load up somethings for people outside but the manager didnt seem to care. I have seen this same manager being very mean and threatening to other employees on several occasions as I am in that store all the time. Seems to me the employees are doing a good job but are walking on pins and needles. This same manager I noticed also the other night was babysitting his baby at the counter while his wife was shopping in the store. This doesnt seem right to me. Shouldnt the manager be setting the example for the employees by following the same rules that he is chewing out his employees about.By the way him playing with his baby and not helping the customers seemed to be to look very very bad. I did get his name from one of the employees so I would have it to give to you and his name is Justin. I dont know how high his athority is in that store but he definately walks around like he is GOD and seems to enjoy giving his employees a very hard time all the time.When I was asking the employee for Justins name I told them why I wanted it and told them I was going to complain and they made the comment that yeah, they are not even aloud to talk to each other or Justin will chew them out . You would think Menards would want that kind of atmosphere for their employees, or maybe Menards does but doesnt know what this Justin guy is doing in their store. | |
| Richard Cavaliere | 10/20/10 |
| I have been a loyal customer for 8 years, since moving to Capron, Illinois. I generally shop at the Machesney Park store. I have spent thousands of dollars there, decking wood, wood flooring, paint, sink, faucet and many other things to set my house up. This year I bought 5 gallons of Thompson stain, Sienna Brown, for my deck. They were outside as that was where I was going to use it. The lids rusted. After using 3 gallons I opened the fourth gallon to find there was no tint in it. On Thursday October 14th approximetally 10:30 a.m. I brought the stain without tint in it back to the above location. First the girl behind the return counter was throwing things around and cursing, presumably she had a problem with the customer in front of me. She then called someone from the paint department to deal with me. I am a senior citizen with a heart problem. This man was verbily abusive and would not even open the can to see the problem because the lid was rusted and he couldn't resell it. If I were a little younger without health problems I think I would have punched him in the mouth. I have always had great customer service with the people on the floor at Menards. This is why I shop here rather than Lowe's or Home Depot. I may have to rethink this. It took me two days to calm down after this altercation. If you need the names of these employees I will go back just to get them. I am very unhappy with your customer service. If you would care to contact me my email is joann713@frontier.com. or my phone number is 815-218-01640. Richard Cavaliere | |
| Forrest | 10/20/10 |
| There is no Ranking for Menards. Until they send their Manager's to a Customer Service Class and teach them what Customer Service is all about Menards will be nobody!!!!!!!!! I don't know why some people still shop there I guess they haven't got the rude treatment or if they have they are just as stupid as the Employees and Manager's that work there. Try Shopping at Home Depot You'll Love the Customer Service and Friendlyness. They treat you like Family. Everyone is awesome..... You'll NEVER Go BCAK TO MENARDS. | |
| Dan O | 10/20/10 |
| I ordered some very expensive window shades from the store in Beloit, WI. The sales associate that was helping us told me they where coming from and made in wisconsin. These were Bali shades. When they finally arrived and I opened them I was horrified. They were Roman shades. They looked like they were used and the stiching was everything but straight. The sticker on the shade said made in china. It was easy to see by the quality where they came from. I returned them immediately and had to pay a 25% restocking fee. I'm a contractor that buys a lot of stuff from Menards. In one instant they have changed my mind on purchasing from them. So do not order expensive shades from Menards! | |
| Barbara Rotramel | 10/20/10 |
| I hate it that Menards does not value military people anymore. Menards has made the decision to discontinue their 10% off for military, and retired military. Such a shame, but good for Lowe's and others. Hopefully they will reconsider. My business goes elsewhere. | |
| No Name | 10/20/10 |
| I have a relative working for Menards and doesn't get treated very nice from the other employee's and EVEN THE MANAGER'S. I have been to the store several times and will not go back for ANYTHING!!!! If Menards is the only one that carries the item I need I will do without. The Employee's are very RUDE,not willing to help and don't care what they say to you. I went we my parents to the Bellevue,Ne Menards and asked for the Militarty Discount since my dad is retired Military. They said they will not offer since he is not active. The Cashier argured with me about it and I then spoke with one of the Manager's on Duty , when I told the Manager that they have lost a Customer for good it he didn't seem to care. I do my all my Shopping at The Home Depot People there are friendly, helpful,and Care about there Customers. nothing like Menard Employee!!!! Menards will go out of Business soon if they keep up the good customer service.!!!!! | |
| Edwin Blackmer Jr (9319 Edward Rd Fostoria, Mi | 10/19/10 |
| I bought a Blue Max Chainsaw at Menards in Clio, Michigan. Im 67 years old an in good shape. I heat my home with wood. Was told by store employee that this was a good saw but found out that this is a non--starting piece of junk. Have only had this saw a few months. It has only cut 2 face cords of wood when i could get it started.I am smart enough to know if you have spark and fuel it should run but this is not the case with this saw. Menards says i need to send it to the manufacturer. Why should i have to do this and pay for it when the saw is new an the store is real close.I need a saw NOW,not in 6 weeks. I am on social security trying to get by an cant afford another saw or to wait. May never shop Menards Again! Dont Know how i will heat my house this winter. Thanks John!!! | |
| Bernie | 10/14/10 |
| The Menard's in Naperville is by far the WORST PLACE to shop. They hire only the most dim-witted, unmotivated people they can scrape off the street, and these are white people I am talking about...you know....the the managers and assistant managers. As far as the dolts on the floor, if you ever do catch one you have to stand in front of them to get there attention. once yo do then always need to ask someone else for the answer to your question. Also the the extremely loud Menards commercials that they play when you are already in the store is not necesary. | |
| EEB | 10/6/10 |
| I give Menards a zero star. It is the last place I will ever shop. Management is rude and employees could care less about being helpfull. The only place to shop is Home Depot. Everyone needs to compare and then you'll know what I'm talking about. Menards you suck!!!!! | |
| Mike B | 10/6/10 |
| Menards Low price guarantee?? To be or not to be!!! The Bay City Menards store advised me that they would match Home depots prices but not give an additional 11% off? Because that policy only covers all other stores except for Home Depot, Lowes, and probably whatever place you want tohem to match. I called today and had to read Menards own policy to a manager adn then he said he did not have a problem refunding me the 11% ARHHHHHHHHHHHHHHHHH There own policy stated ANY local retail competitor!!! Key word ANY!! The person I spoke with advised that there's is different? | |
| Jessica Robins-Ensminger | 10/5/10 |
| SIOUX CITY, IOWA. My experience with Menards comes from a consumer, business, and parental view. First of all, I have an 18 year old son that was formerly employed with Menards, therefore, I would hear input from many different people regarding the store itself. Their complaint, as well as mine from a consumer standpoint, is this store is terrible at customer service. You are lucky to be helped or find anyone to help you. Their prices may be some of the better in town, but I will take a Lowe's or Home Depot any day and pay the extra for the outstanding customer service. Menard's employees are not friendly or knowledgable but I believe it to come from the management standpoint which leads me to my next area of complaint - business. The business I work for does business with Menards. I needed to be added to the charge account as I was redoing our offices and needed to be able to purchase materials and supplies. TWICE we faxed information to have me added to the account and TWICE they claimed to have lost it creating a long wait and many phone calls for verification. Time is money. Third, as a parent with a child formerly employed there. I would NEVER direct or recommend any parent send their child to apply there. They have managers with management skills. My son is a good student as well as an athlete and participates in these activities. He tried to give them his schedule for his events (as they asked and required) but when doing so, was told by the scheduling individual that "they could not accept it as they may lose it and then if he's scheduled he will blame them." Consquently, he was scheduled AND written up for his Conference Track Meet as he was unable to find anyone to work for him (they cannot keep employees up front), he also had to take in his State Track information and medal that he received as they didn't believe he was a participant. They said it was not in the local newspaper - which is an Iowa newspaper- we live in Nebraska. This finally prompted a phone call from me to the store manager with a list of complaints regarding the badgering and almost what I would deem "harrassment" by their front end managers. We live about 20 miles from Menards and we had a horrible winter and happen to live on a river bottom road known for its treacherous white-out and road conditions. I worked from home many times over the winter myself...however, when he'd call in (I was not having my 17 year old child on the roads if I myself am not on them) they'd tell him that other adults made it from there or that it wasn't bad in town. I spoke with another parent who had a child employed there when they were in high school and she said he experienced much the same. The leadership and direction from that group of people is appalling....one says one thing than the other store manager says another prompting yelling at these kids. Menards does NOT support student athletes or their successes. I could go on with the list but I'm just glad to be done with them. I told my son to quit and get out of there after I broke down on the road and called to have him get me (I'm a single mom and he was the only person I could get ahold of) and the girl up front asked me if I could just call someone else....WHAT???!!!! He was done the following weekend. I am remodeling my house and I will NOT be purchasing even a battery from Menards. In the past they were our go-to for everything when we built our home, with work, and for all other household needs. Not anymore! | |
| Jeff | 10/5/10 |
| This letter just backs up what has happened to Jessica's son in the letter sent in on 10/5/10. I was employed at menards for 2 years. During this time the management at the store and at the main office did not follow thru with what was promised when the store opened up. People that were hired full time,would be sent home when the management did not want them to work so they could get their bonus. The store manager was asking employees if they were gay because they were sharing a apartment with another employee. A employee only gets 2 10cent raises a year, your employee percentage return increased each year you worked there, but you only got it at the end of the year if you worked enough hours. The training a employee takes to improve their knowledge towards their job is over the internet, the management in my department never asked if I was taking the classes and if there was any courses they could help me with, nor did they ever ask if I would want to advance to maangement. The products sold at Menards are low quality products, especially the products sold at Christmas time. Menards is just another SWEAT FACTORY, all John cares about is the profit he makes every month. A person is better off shopping at Home Depot,Lowes,etc.. | |
| Renee Blanchette | 10/1/10 |
| On Aug 25th 2010 my husband went to Menards south in Eau Claire. It's an hour trip there and an hour back. He purchased 3-- 8ft doors. two 9 ft wide and one 7 ft wide is what he told the employee. He was told they had them all there. Went to the back to get them, spent over half an hour looking for the 7 ft door and was told they couldn't find it and would have to order it. It was supposed to come in, in about 3 weeks. On Sept 22nd we recieved a notice that said our door was in. This notice said second notice on it and that we had 7 days to pick it up. Really? We never got a first notice. On Sept 23 my husband made the hour trip there. 5 hours later he's back with an empty trailer,.. you could see the smoke coming out his ears. The employee ordered a 7ft high door, no wonder they didn't find the door he asked for the first time. They were looking for what we asked for an 8ft door. They again have to order the door, that was, as I said ,already paid for in Aug. Pissed !!!!he still is and so am I. They charged him an $80. restocking fee to restock the door that they ordered to short. Now here it is Oct 1st, the garage is being finished and no door. | |
| PAM ARMSTRONG | 4/22/10 |
| Hello, I WAS IN YOUR MENARDS STORE HERE IN SCOTTSBLUFF, NEBRASKA YESTERDAY (4-22-10) @ 10:30 AM TO BUY DECK STAIN. THERE WAS NOT VERY MANY CUSTOMERS IN THE STORE AS A WEEKDAY. I STOOD AND WAITED BY THE CUSTOMER SERVICE DESK TRYING TO GET HELP FROM ONE OF THE THREE MENARDS EMPLOYEES AT THIS DESK. ALL 3 DID TURN AND LOOK AT ME WHEN I SAID "EXCUSE ME" AFTER WAITING THREE MINUTES BUT THAT WAS ALL. ANOTHER MINUTE WENT BY AND THEY TURNED TO SEE IF I WAS STILL THERE - ONE ACTED PUT OUT AND TURNED AND TOOK A STEP TOWARDS ME AND STOPPED AND LOOKED AT ME AND WAITED. I REALLY THOUGHT SHE WOULD DECIDE TO HELP ME AT THIS POINT, BUT NOT YET. SHE FINALLY ASKED IN A BOTHERED TONE "CAN I HELP YOU?" I WAS SHOCKED AT HER RUDENESS AND THAT OF HER FELLOW CO-WORKERS. REALIZING QUALITY CUSTOMER SERVICE WITH ANY OF THESE EMPLOYEES - I WALKED AWAY. I DID PICK UP OTHER ITEMS IN THE STORE. I WAS THERE ABOUT AN HOUR. THE ONLY EMPLOYEE THAT ASKED IF IN NEEDED HELP WAS THE ONE MENTIONS ABOVE. ALL CUSTOMER SERVICE DESK HAD NO LESS THAN 3 EMPLOYEES AROUND IT - NONE HELPING CUSTOMERS. AT THE CHECK OUT I WAS ASKED IF I FOUND EVERYTHING ALL RIGHT. I STATED NO AND TOLD HER WHY. SHE INFORMED ME THAT WAS THEIR JOBS!!! THIS IS THE SAME STORE A YOUNG MAN WAS KILLED A YEAR OF SO AGO WHEN BANDS ON A PALLET STACKED TOO HIGH BROKE AND FELL ON HIM - KILLING HIM. I KNOW FOR A FACT THAT THIS COULD HAVE BEEN PREVENTED AS MANAGERS WHERE TOLD BY EMPLOYEES/CUSTOMERS THAT THIS WAS A HAZARD A FEW WEEK TO A MONTH BEFORE IT HAPPENED ... THE CUSTOMERS WHERE IGNORED AND ONE OF THE EMPLOYEES WAS REPRIMANDED AS BEING "DIFFICULT TO WORK WITH" BECAUSE HE WANTED CREATE A SAFE ENVIRONMENT FOR YOUR EMPLOYEES AND YOUR CUSTOMER! ALSO IN REGUARDS TO YOUR REBATES - DO NOT OFFER THEM IF YOU HAVE NO INTENTION ON GIVING THEM! MY POINT IS . . . YOU REALLY KNOW HOW TO MAKE AN IMPRESSION IN THIS SMALL FARM/RANCH COMMUNITY. A VERY NEGATIVE ONE | |
| Jan B | 5/4/10 |
| My friend (she is also writing to you) purchased 15 10' deck board whilethey were on sale. When she found that they would work, she went back to purchase 25 more and, when she realizes she needed more, bought 10 more. When we went to use them, I noticed they weren't long enough. She got the three sheets for the wood and I saw that the first ones were 10' and the other two were 8'. (This Menards is in Muskegon, Michigan, on Harvey Street off Sternberg Road.) She returned the 25 to get the correct ones. They wouldn't let her get them at the sale price as the sale was off, even though she originally got them when they were on sale and it was an employee's fault both time. She was told to take the 25 home and return the 20 for the 10' ones. The guard at the shack let her through but when she came out, she couldn't leave as they 'weren't paid for.' How could they let her in to get the wood then? She parked in the wood area and went back in and got another run-around about how she had to return the other 10 first (which is different than when she first went in). She was so mad she dumped the wood by the guard shack, went home and brought back the last 10 pieces. A round trip to Menards and home is 20 miles so she made 3 (THREE) round trips to exchange the wood which should not have had to be made if the employee in the first place had listed 10' instead of 8' as she had ordered. Do you hire IDIOTS for your stores? I'll bet she'll go to Lowes or Home Depot from now on as well as anyone she tells about her problems. | |
| Donald Deyo , Maplewood MN | 5/5/10 |
| I went to Menards.com looking for a search tab. I was looking to see what size tarps you carry. Your website is missing a way for customers to be able to search and shop online. If you implement this feature your sales will sky-rocket !! | |
| Fred Wahl | 5/6/10 |
| Incompetence and apathy! I don't know why Menards employs so many rude and lazy people. I guess they are required to ask you if you need help, but they sure don't want to help you, or usually don't know what the hell they are doing! Was assured by "Levi" that the gate I ordered with a $1000 fence package was 39 inches wide, NOT THE OPENING! Of course the gate showed up from another store and, yep! 35 INCHES WIDE. Posts are sunk in concrete so I'll neeed to adapt. Levi also was the smartass, that over the phone, told me everything was in stock, "unless you're building a 1000 ft. fence." SMARTASS/DUMBASS. 5 won't have the toprails for 3 more weeks! I will NEVER SHOP AT THE SUPERIOR MENARDS AGAIN! Idiots! Rude! LAZY! | |
| BOB BEDNARZ | 5/29/10 |
| I FREQUENT YOUR HODGKINS ILL STORE. ON THE MEMORIAL DAY WEEKEND I WAS IN THERE AND NOTICED THAT MENARDS DOES NOT FLY THE AMERICAN FLAG FROM THEIR BUILDING OR FLAG POLE. I ASKED A STORE MANAGER NAMED SCOTT, WHY NOT, AND HE DID NOT KNOW. I ALSO ASKED HIM WHY WITH THIS BEING MEMORIAL DAY WEEKEND DID THEY PUT THE FLAGS AND OTHER PATRIOTIC ITEMS FOR SALE ALL THE WAY BACK IN THE REAR OF THE STORE. I AM A PROUD VIETNAM VETERAN AND VERY ACTIVE MEMBER IN THREE VETERAN ORGANIZATIONS. I KNOW MANY OF MY VETERAN FRIENDS SHOP THERE AND ARE NOT AWARE OF THIS YET. IS IT COMPANY POLICY NOT TO FLY THE FLAG?? I WOULD LIKE A RESPONSE THANK YOU BOB BEDNARZ 6630. S BRAINARD # 106 COUNTRYSIDE IL BOBSHELL@SBCGLOBAL.NET | |
| carolyn hanson | 6/7/10 |
| I'm e-mailing to let you know i have e-mail the attorney general of Iowa. Your practice of sales with rebates is flat wrong! Other states have stopped this and I feel Iowa should also! Your betting on folks needed this item and never bothering with sending in a re-bate. That's just wrong in theis economy and people struggling ,shame on you! I know you say well go some where else that's a done deal! Your people are rude, they evade you if you head there way and they play phone tag and pass the buck.Course I'm sure you could care less it's always been that way. But there is a Lowe's that isn't that far and hopefully moving closer I hear. I've had alot of dealings with them and there smart enough to know the customer doesn't have to spend there money with them but they want them to be satissfied and want to spend there hard earned money there! | |
| Frank Dobroc | 6/7/10 |
| I am very unhappy with your policy for getting products that work. We purchased a Sanborn trimer/mower a few days ago,today we put oil and gas in it so we could trim our lawn. Low and behold the trimer did not start. We took it back to the store#3178 bayc and they tried to get it started,it just would not start. We asked to get a new trimer or our money back so we could go elsewhere and get a product that works. We were told they would not do either,we would have to take it to a service center so they could fix it. I understand that Menards can not take products back that have gas in the machine,but this trimer has not been used!!!! You have to put oil and gas in it inorder for it to start!!! We could take the gas out if needed!!! This product was junk!!! Why should we be responsible for having the trimmer fixed if we did not even get to use it!!!. I am so frustrated with this policy that I hope I'm getting this message to you clearly!! When we ordered this trimer we got it in a box that was filthy with dust. How long was this on your shelf. As of this date we will not do business with a Menards store or will we tell any one to use your store!!! What kind of products do you sell that even an unused new product does not work!!!!!!! When you receive this message I hope you will respond to this email address kawkawlinpacrat@aol.com. We spent almost $300.00 for this product and now we have to take it to a service center that is 25 miles for our house!!!!!! Again,this is a new never used trimmer that did not run from the start!!!!! | |
| carol | 9/20/10 |
| Customer service is very bad. They placed my order on different order numbers. It wasen't explained to me that it would come in at diff. times. I had the use of a truck 2 times and now have no way to pick up the rest of my order. I'm not a contracter so I didn't know the RULES. I will never shop MENARDS again, my order was over $2100. The fact that they don't have a toll free phone number has a lot to say about a corporation. They only care about the money not the service. The store manager was of no help Freddy in Kokomo IN. He didn't even understand what I ordered he is having someone else call and explain to me in detail. | |
| Patricia Godsil | 9/21/10 |
| Very, very bad customer service. They refused to replace a Larson door I had just purchased. It was defective when taken out of the box. They advised me to contact Larson's for "parts". I am not happy with Menard's and I do not intend to make major purchases there again. | |
| Howard Sprengeler | 9/21/10 |
| I have been shopping at Menards for many years. So sometimes an employee has a bad day. We all do. I have read so many complaints about this store but in my thousands of experiences, as a contractor, using this store I have to give them two thumbs up! Their items are easy to find, the employees are very helpful, returns couldn't be any easier, you can find purchase info. for the past 30 months if you use credit card to purchase, what more do you want? One complaint above was that the paint smelled and caused sickness. I'm sure the label said nothing to the tune of use in well ventilated area because that would be stupid to say. Come on people, USE YOUR BRAINS! I have since moved to a very small town in Southwest Kansas. There are only local Do it Best lumber yards that have no selection, inflated prices and outside, very unclean yards where your lumber gets wet and birds poop all over it. Not to mention the mice in the insulation.Very hard to keep prices down and quality up, along with more selection. I can only imagine having my Menards at my disposal. There is talk about 3 Menards stores coming to Kansas only a mere 2 1/2- 3 hours away. This will be 3 hours closer than the Lincoln stores I travel to now. I welcome this as travel time is cut in half to save the money, as well, Lowes and Home Depot will have to bow to the mighty Menards on their prices when they do arrive. I am all about saving money for my customers and through Menards I can. You people who have complaints must be average home owners, not contractors. I guess you should leave the headaches to the pros. Thank you Menards for the years you have served me and my business. Hope to see you soon in my neck of the woods. | |
| Judy Martin | 9/11/10 |
| If you have so many employees WHY can't you get one of them to answer your phone? You have the WORST answering service I have ever had the displeasure of dealing with. 35 minutes on hold to ask one question. Maybe we should all start advertising for your store. It works both ways. Poor customer service experiences can spread just as quickly as good advertising. I'll do my part to make sure I tell anyone who will listen just how bad your store is! Judy Martin | |
| richard damaska | 6/10/10 |
| your online ad price on duration shingles to low to advertise.This is at best misleading but actually more like retail fraud.When I checked price at Big Rapids Michigan the price was HIGHER than the advertised price a week previous. | |
| Lawrence Kelso | 6/14/10 |
| I was in your store and talk to young man at your store at 10555 E US HWY 36 In Avon In 46233. I wanted a 4' X 8' lattes sheet he show me the product and I could not get in my car. So I called back and talked to one of your people in building materials I ask him if they have 2' x 8' sheets so I could get them in my car. He said he would not look it was not big enought order and ask me what I was talking about I got mad and went to store and talk to the Asst; General manger he was not worried about the probelm what happen if that was a builder that you deal with. I Have bought many thing at that store ceil fans and Lighting and many other things if your employee treat customers like that in all you stores you are going to lose a lot of bussiness they will get someone that buys housing wood and for the whole home. To lose my bussiness is only about $500.00 per year but a contractor it will be thousands you General Mgr. Name was a black man I have lost the paper with his name on it I have any thing agianst black people I have freinds that our black I would like someone to contact me in this matter my e-mail address is LJKelso2002@ aol.com or call me at 317-271-9080 I want satisfactory answer. Lawrence Kelso | |
| Regina Dredge | 6/14/10 |
| I wish I would have read these comments on this website before I shopped Menards. I probably would have decided to buy some where else but instead I learned the hard way. There is a sign on the front of the Menards store in Quincy IL which states Dedicated to Quality Customer Service.......unfortunately we have found that is not the case with the Quincy store. My husband and I purchased a new frig, a new stove, a new patio grill and a new range hood on Memorial day to the tune of over $1700.00. When we got the new frig home and removed the plastic......the frig was damaged....a huge dent in the back and scratches on the front on both doors. We called Menards and told them the issue.....all we asked them to do was order a new frig for us, deliver it and take the damaged one back. The General Manager, Jerry Richards, was so incredibly rude that he had me in tears at the end of our phone conversation. He would not do ANYTHING for us. He said we had to bring the damaged frig back and he would deliver the new frig for an additional $65. He was the most arrogant person I have ever spoken with on the phone and I can't believe that Menards would want someone like this to manage their store. We told him we were going to bring everything back that we bought on Memorial day and he said we could but that he was going to charge us a 25% restocking fee if we did!!!! We ended up taking the damaged frig back and asked for our money back. They gave us our money back minus the $100 rebate which I may not even get back according to some of the other posts listed here on the website!!!!! We went across the street to the Lowe's store.....ordered a refrigerator and guess what....they delivered it to us for FREE!!!! In this economy, people are very careful about what they spend and where they spend it. Don't you think it would be good for business if Menards showed a little more quality and concern for their customers. We have other options as to where we buy and believe me...I will NEVER shop at Menards again. And in this small community, people talk. | |
| Kristy Hobby | 6/16/10 |
| They definitely don't know how to enter measurements correctly into their system. I was given 4 windows that didn't fit my opening because of their associate. I brought in the correct measurements!! This is my fault??? The genereal manager, Chad, from this store didn't even give me a chance. He is arrogant as well! He immediately took his Asst. Manager's side. I am not happy! Why should I pay a restocking fee when the problem was created by him? I told him specifically that they couldn't come any bigger than this measurement or THEY WOULD NOT FIT! They are coming bigger!!! Why??? In fault of the Asst. Manager. Ridiculous! Problem 2: (5 days later): I went to order siding, and told the assoc. we needed delivery. He looked up the price and didn't place it on receipt! Why???? I told him that we had to have it! I had to drive back 50 minutes to get that placed on there. Again, more money coming out of my pocket! They should have given me free delivery!! Problem 3: You can not even reach the corporate office to complain! I want to speak to someone!!!!! Please call me at: 309-333-1873 email: hainline_k2004@yahoo.com | |
| Dave G | 9/1/10 |
| I also like another past Menards customer , I will NO LONGER SHOP AT MENARDS !! To start off we also would like the opportunity to give 1/100 of 1 for a score . We have shopped at Menards for years , up until tonight . About 3 months ago ouir brother suffered a massive heart attack . He died four times and he almost did not come out of his coma . Well , he came out and now is need of a helping hand .We had to hire out the remodel job because my health is not that good s well due to my liver cancer . I have not been doing very well . We had to make some changes at our house and it was in no way , right timing . The bathroom had t be remodled downstairs and also upstairs . The vanities needed to be replaced and the office downstairs had to made into a bedroom . Well with that being said , we went shopping at Home Depot and then Menards . We decided on Menards because our daughter since 1 years old singing the song .Save big Money at Menards . So we purchased all the above items and then some others . Spent over $1800.cash . We have so much things going on , we misplaced the receipt . Tonight , we brought back one medicine cabinet and also a moen faucet back because the moenshwer faucet was already on the whirlpool tub that we already purchased and the vanity was too wide with two , so weonly needed one . When myself and my brother walked into Menards we informed the employee that we did not find the receipt and that we would except a store credit . the employee informed us that there have been alot of items that have been stolen and that the store that we said we purchased say that the cannot find a copy of items that were sold , We asked to speak to the Store Manager . John the store manager came over. He was VERY RUDE !! He looks at the boxes and we replied that they were never opened .He says what's the problem . I said there is no problem we just cannot find the receipt and would like a store credit . He replied " Well I guess you have a problem then " He said I will have to run you threw Corporate Office . There is nothing you can do ? Yeah I can run you threw corporate . Give me your Drivers License . Then corporate will get back to you,Well I hope corporate will get back to us . This person should not be the manager His attitude was , do to Home Depot if you wish . That is what we will do !! Do not shop Menards !!!! Do yourself a favor ... | |
| W,E,Anderson | 6/21/10 |
Very Dissatisfied how do you talk to someone in custermer relations Scottsbluff Nebraska store is where I purcased the item. I also shoped Twin cities of Mn. for several years,also Casper WY. with no problems. I was told by an employee the patio set I purchased had a one year in store warranty return on defects. Upon returning the table the Mgr. must have heard on the two way radios on the return and said it could not be returned due to breakage. My belief was the glass could have had a defect the umbrella that was inserted in the center hole had not all that much pressure on the top. It was just a slight breeze.The gentleman who was a sales associate had to do what I would of expected the manager to do. Did not think it to be good public relations for the money I spend there. I rebuilt two complete houses and garages thru Menards.Since they did not exchange the table,I will not buy another one there | |
| FAGOYE | 8/23/10 |
| Sometimes excellent customer services, sometime bad impression services before you left Menard store'door, what is going on people? Please forget the problem you have at home before you get to work. ......You still owed my one rebate out of two. This is debt that you promise to give out, why taking so long....Menard? | |
| Luna Cooper | 9/1/10 |
I am contacting you in an effort to resolve and protest a serious issue that has developed as a result of your Brooklyn Park, MN store manager refusing to honor or follow Menards published/posted return policy. Also I have contact your customer service department several times and have not received a reply regarding this issue. I purchased a string trimmer on Aug 7, 2010 and returned it on Aug 12, 2010 as not meeting my needs or performance satisfaction. Actually after two brief uses of the trimmer what right wrist became red and swollen and required medical treatment. And currently today September 1, 2010 it continues to hurt. The total cost of the item plus the extended service agreement was $115.24. At the time of the return the floor manager Chris stated that since the item had been used he could not give me a refund. I stated that my receipt indicated I was entitle to a full refund within thirty days. Chris continued to refuse to make a full refund despite your posted and published policy. He offered me an in store credit which I rejected. I insisted on speaking to the store manager. Chris called Shaynn on the phone and they discussed the issue for several minutes at which time Chris said the store manager agreed that I could not be refunded. After several minutes of waiting, Shaynn Davies came and repeated what Chris had stated . I took the in store credit and said I would be filing a dispute. As stated above I have made several attempts to resolve this issue to no avail as your customer service department refuses to follow up on this issue. I might add that I had been shopping at this Menards location for over twenty five years and have spent thousands of dollars and up until now have always had a very pleasant customer experience. Needless to say I am extremely offended and shocked by this heinous treatment I have received. | |
| Phil Keating | 7/28/10 |
| Back on 6/27/10 my review was posted. To my surprise I received a response. Mr. Larson the hardware buyer said my business was important. To make a long story short all I had to do was return the power washer for another one. Twice I told him that would make the third one. All I wanted was a refund for a product that just did not work. I never got that refund or a response from Mr. Larson after that. I was a long time customer. Never again. You all know the statistics. One person will tell ten and so on. Where I come from thats considered stealing. | |
| Gary Hassig | 8/22/10 |
| I am an amputee, left leg a/k and I use crutches a lot. Being a homeowner being able to shop in your Joliet, Il Jefferson st. store would be advantageous to me, but Iam forced to spend my money at your competition because you don't have electric carts. I do not want to have someone push me around in a wheelchair the basket is not big enough ! I think you would find that being able to independently shop in your stores wwould pay off handsomely. Treat us like spenders and not like second class citizens. Thank you for your time, Gary Hassig garyfly2k@aol.com | |
| Pam Hoover | 8/8/10 |
| Well, I wish there was something that I could post for less than a 1 star rating. Today my husband and I went to the Richmond Indiana store (where we have spent severla hundreds of dollars) to purchase a new window air conditioner and a new front door. To make a long story shorter they were out of air conditioners so we got the door we wanted and left. Upon returning home I called the Tipp City Ohio store to see if they had window air conditioners. I used your number system and the phone rang and rang over and over again with no answer. Finally some girl answered the phone and asked where she could direct my call, I told her I was calling about window air conditioners and she asked me to hold on. She came back in a few minutes and asked me to continue holding... this went on several different times. She finally came back on the line and I was told that Yes that they did indeed have several window air conditioners. So I left and went for another half hour drive to go get a new air conditioner. Upon my arrival I went to the appliance section and looked for the window air conditioners and found none. I asked a sales associate and was told that "all we have are 2 through the WALL air conditioners." I asked if they could be put into a window area and was told yes. I was about to purchase the air conditioner when i was told.. "You must run this to 220 volt and can not plug it into a direct outlet." I asked where the rest of the air conditioners were and was told that "there are none. But, sorry for your trouble and have a nice day." I went up front and asked to speak to a manager... he finally came up front his name is Dustin. I told him why I was so upset this time and told him that the last time I came into that store they had mis-stocked the shelf and when I questioned the price on the item I was buying was told that I was lying. This was done in front of my 3 young grandchildren. Again I was told, I'm sorry we don't have what you called for and drove 1/2 hour out of your way, and it's not ok for one of my associates to call you a liar but I can't do anything about your troubles, but, have a great day!! I told Dustin that I wanted to be compensated for my troubles and he could give me a gift card and was told "I can't do that, corporate wouldn't allow that, but, I'll give you a deal on your next purchase when you come in again." I don't know that I will ever go into that store again. One time I'm called a liar and the next time I'm lied to. Why would I want to go back and be treated that way again? There is no such thing as customer service -- bunches and bunches of people that won't or can't help you. Pam Hoover mother2dd@yahoo.com | |
| Deinert, Mitchell SD | 8/16/10 |
| I am NOT happy with a general manager at Mitchell, SD. Mike, the general manager, saw on his monitor that a employee, my son, was talking to some girls outside while on courtesy patrol. He assumed that he and they were "flirting". In the meantime, someone in the mens bathroom defecated all over in a stall and threw their dirty underwear in a corner. The general manager is in charge of the bathrooms since he let the custodian go home for the evening. He obviously didn't want to clean the bathroom, so he tells the head cashier to tell my son to clean up the bathroom because he was socializing with the customers. What is really ironic is that the girls inquired about working at Menards and were asking my son if he liked working at Menards. Had the arrogrant power hungry general manager had just ask my son about the conversation he saw on the monitor, he would have told him of their inquiry of working at Menards. Mike, this is a abuse of employer, employee rights. You don't get to punish employees by making them clean bathrooms for talking to other people. Or make them pull weeds for talking to another employee. Wow.... Menards sucks. They treat their employee like crap......I want my son to quit this crappy place...he does not deserve to be treated like this.... no one does. I think Mike should be reprimanded for his immature behavior. An employer should never make his employee do something he would not do himself. If you are thinking of working at Menards,,,,,,DON'T...... They abuse good help ........ | |
| T. Luster | 8/17/10 |
| I went on 8/15/10 to the Tinley Park, IL's store to buy some patio brick for my backyard. I brought 1700 bricks to have delivery to my home on Monday 8/16/10. I waited at home all day. I watered my grass, pulls some weeds and had the dog outside pretty all day,with no driver! My two neighbors across the street were out doing their lawns and told me that they would keep a eye out for the truck. My wife came home about 3:30pm-3:40pm from work. No driver. The Doorbell rung but it was a UPS's guy with a package. No driver. Today I called the store and talked to Pam or Patty (Delivery Coordinator) who told me the driver was there??? He sat outside for 15 minutes and no one was home. I said the driver never rung the doorbell or knocked. I was home.She then said she believe her drivers and that i would have to pay another $49.99 for a redelivery. When was there a 1st? I asked to speak to a Manager and she then hung up on me! I called back to speak to someone else about this. Enter Joe (Assist. Manager) who did all but defended her and her response to a customer. 10yrs ago, I worked for J.B. Hunt DCS for Home Depot as a Project Manager/ Operation Supervisor with 13 stores in the Western Suburbs of Chicagoland, this would of never happened with them. I'm done with Menards!!!!! Did i mention I spend over $600 in one day at that store? | |
| lynn millie nebr. | 8/12/10 |
| purchased water heater, brought home, installed it, did Not Work, took back , brought the 2nd one home, that one, did not heat properly either, what a bunch of crap , twice faulty water heater, and we live out of town from where it was purchases. POOR POOR POOR< | |
| Anna Welsh | 8/12/10 |
| I purchased your ceiling paint made for Menards. We only had it for a few months before we used it, so it definately wasn't old. When we first opened it, you didn't notice an odor. But as we started painting, the smell got worse and worse. My husband and I were sick for almost 2 days. We even had to throw away the paint brush we used. Be very careful not to use this stuff unless you can open a window. | |
| james mcneish | 6/25/10 |
| Our shopping experience while shopping at the Angola Menards store has been awesome. Brice the young man that works in plumming is a joy, he really helps my wife and is knowedgeable about the entire store .You are most lucky to have him. | |
| Kenny | 7/26/10 |
| After reading all these posts it seems like I'm not the only one with a Menards complaint. I've shopped there for years and even ask my kids for menards gifts cards for my birthday and fathers day. I'm going to try and condense my complaint. I ordered a door, I did not need the frame so they considered that a "special order". I was replacing a wood outside door with a fiber glass door. Got the door, it was too short, took it back and was told that door only comes in 79" length. Since I couldn't use the door I asked for a refund and was told I would get a partial "STORE CREDIT" which meant I lost almost $200.00 on the deal!! The employee there when I took the door back said I would have to get a wood door at 84" and cut it down. I went home to think it over and went back a week later and talked to another employee who told me that wooden doors only come in 79" length. I said okay give me my original door and I'll make it fit,,,,the employee said okay but you have to use your store credit and another $200.00. I already lost $200.00 plus they wanted another $200.00!!! Unbelievable! Now I'm stuck with no door and a store credit which I sure don't want to use, I hate Menards. Kenny who will no longer shop the Moline IL Menards,,,,or any for that matter. | |
| Phil Keating | 6/27/10 |
| I returned a power washer last year that I purchased for my painting business that leaked thru the handle. No pressure. Manager gave me another. He was convinced that one had a defect. The next one worked. Only used it once and stored it. Pulled it out this year and it did the same thing. Leaked thru the handle. Just returned it today. Can not continue to disappoint my customers. I am out $130 because of a policy change? The first gentleman said the change was for gas powered products. This is an electric (1850 model). The manager still referred me to a service center so I can spend my time and money on a 2nd defective product! Somethings not right. Why is the consumer getting the shaft for a defective product? Menards used to be my 1st choice. What can be done Here? | |
| M | 6/28/10 |
| Menard"s should be ashamed of themselves. No wonder everyone wants to shop a Home Depot and Lowes. Your customer service is unbelievably poor. Who runs this company? Don't you have meetings with your employees to teach them customer service skills. Gee whitakers, Menards. You are a disgrace to the retail world. | |
| Michael McLaughlin | 7/25/10 |
| Here is a good one for you, I want to shop the local Menard's store online and end up with the special order online store. Have to drive 10 miles to compare prices against the local Lowe's store, this is ridiculous. I know of people that drive well over 200 miles just to shop at Menard's and I'll bet anything they would highly appreciate having the capability of shopping the actual store online before making the drive. Your business establishment is the pits compared to other comparable businesses. I'll continue to give my money to Lowe's until you people wake up and smell the roses in favor of your customers. | |
| Randy K | 7/26/10 |
| I cannot believe it you cannot get anywhere with a store with a complaint don't try calling to speak to someone in corporate they will not talk to you. I bought a e-z build shed and cannot put it together. So now i have a big piece of nothing sitting in my back yard and cannot finish it. CUSTOMER SERVICE WERE IS IT, THEY ARE HIDING ALL OF THERE CORPORATE EMPLOYESS FROM COMPLAINTS. I DO NOT WANT TO TALK TO A RECORDING AND WAIT A WEEK TO GET A RESPONSE The store contacted the buyer and he told him there was nothing he could do, the manufacturer refuses to help cause they no loger do business with MENARDS. Unbelievable no support on anything you buy there, you have wait until the complaint gets forwarded to corporate before anyone will contact you. I just hope this thing does not fall down and breaks apart before someone calls. randy_k66@yahoo.com | |
| shirley | 7/26/10 |
| I was in your store on July 25,2010. Fork lift operators where speeding to fast & honking there horn to much. It got on my nerves so we left. Your store is very nice but I can't see getting mowed down from those lift operators. Shirley in Ohio | |
| Al Bridges | 7/4/10 |
| I purchased a portable generator from Menards Matteson, IL store on 6-19-10. When I started the generator the same day, it ran very roughly for about 5 minutes then stopped and would not restart. I returned the generator the next day and was told they could not exchange it or refund my money. Instead I would have to take it to a service center to be repaired. This was because I had put gasoline in it. How would I know it wouldn't run without putting gas in it. This policy does not make sense. When I took the generator to the service center I was told by the owner that they did not work on this machine. I was also given the wrong name of the service center by Virginia, The returns manager. When I returned to the store again I spoke to Dan, one of the store managers. He refused to give me any consideration other than to "compensate me for my wasted trip". I then took the generator to a second service center on the list and was also told they don't work on this machine because it is made in China and they can't get parts or specs for it. I then emailed my complaint to your store and received a response from Jason Larson Hardware Buyer. He offered nothing other than to take it to another service center. He did not offer a name or address of a service center. At this point, I am stuck with a generator that doesn't work and apparently can't be repaired. This is a very bad policy. As you can guess, I will never purchase anything from Menards again. I will also advise everyone I know not to shop at Menards. | |
| Caring wife | 7/5/10 |
| I would not even give Menards 1 star after the cowardly move they made today. For 14 years my husband eat, slept, and would bleed MENARDS. Never a poor pay review, not one time had he called in in 10yrs. and because some big wig gets a little too much power and it goes to his head my husband is told to go home. The punch line is he has NEVER been in trouble with his job, always did what ever was asked of him. Now after 14 years of exceptional work history and no bad performance reviews he was told 4 days after being told to go home for the day, that they wished him the best but he was fired. When he asked for what reason they didn't have one to give him. I quote what he was told "I have to stand behind his decession", are you kidding me? You don't fire a employee who has a clean record and no history of problems, so who helps the good guys? So for all the stores you have complaints at because your employees are lazy or rude, this is why you let the good guys go and keep the ones who should have been gone years ago. I use to tell people that Home Depot and Lowes was a bad word in my home well this is for you Corporate Menards BIG WIGS...."MENARDS IS A VERY VERY BAD WORD, YOU LOSE BIG MONEY AT MENARDS" | |
| Bill | 7/10/10 |
| This is not a complaint, but the opposite. Went to Menards in Marion, ILL last week and was very happy with the service. The carry out boys were very nice and helpful.The boy that helped me , his name is Derek Holland. I wanted to tip him but he would not take the tip, told me it was his job. The only compliant that I would have is that I wish he would have excepted my tip. It wasnt much, only $5 | |
| Dixie Mason | 7/12/10 |
| My neighbor is 84 years old and went to the Mishawaka store to order landscaping blocks for his yard. I gave him a note saying we needed 250 ft worth of bricks which should have been 250 bricks. Sam the employee ordered 500 and charged for delivery also. The problem I have is the note stated 250 ft. and the order was not correct. My neighbor paid for the bill. (remember the man is 84 yrs old and confusses easily) Thats why we sent him with the note. I spoke to a Ken McBrier the assistant General Manager and explained that my neighbor handed a note to Sam and he ordered the wrong amt. He said we could be created for the bricks but they would have to charge for the pickup cost. This isn't serving your customers fairly. I have spent lots of money in your store and because they will not take the responsibility for the error I will never shop at your store again.I work retail and I can't believe that Sam doen't remember the situation after only six days. Believe me you lost a good customer over this 54.95 cost which could of and should of been taken care of. I will tell my friends and neighbors about the lack of service at this location. When I also asked for the corp. phone number Mr. McBrier told me there wasn't one. Not true. I found it on the computer after I got home. | |
| Edward A. Kowalczyk | 7/13/10 |
| July 12, 2010 Mr. Dave Harrington I purchased 91 six-packs of annuals in May of this year at $1.34 each plus 8% tax for a total of $131.70. Although all had been blooming in my garden, during the past several weeks a group of them dryed up, Seventy-eight flowers equal to 13 six-packs at my cost of $18.81, tax included, died. I returned them to your Long Grove, IL store where they were purchased for a refund and was refused. Your store manager, Mr. Guy Rutter, very courteously denied the refund because your policy was not to accept any returns of "annuals" after 30 days. I certainly understand that "annuals" only last for the summer season and unlike other plants you sell cannot be guaranteed for a year. However, reason expects them to last through the summer and we are not even one month into the season. I request that you, in fairness, rethink your policy and guarantee your "annual" plants at least through their expected growing season. Please refund my cost of the bad flowers. Thank you. Edward A. Kowalczyk 711 E. Crestwood Drive Arlington Height, IL 60004 | |
| Dudley Risley | 7/16/10 |
| I have been customer of Menards since you opened the Sioux City Store, after moving to Missouri in 1995 I've been waiting for Menards to come south. Now we have aMenards in Sedalia, Mo. Quite a nice store, just one problem. Menards is obviously not intrested in older people with disabilities as you have no handicapped scooters. This is a large area of retired people & disabled vetrans, most of the major stores Wal-mart, Lowes, Sutherlands & many of the grocery stores have these available for those who need them. So as for now I shall have to shop at Lowes for my lumber & hardware needs. Thank you, Dudley Risley Warsaw, MO | |
| Kenneth Malady | 7/24/10 |
| Why bother writing a complaint ? You dont seem to care anyway ! You guys probably sit there and laugh at all us idiots making you rich. I can see it now " hey John listen to this letter or hey John check out this complaint " hahahahaha. Its almost impossible to reach anyone and as i said NO ONE seems to care. By the way, the guest svcs number has a RECORDING {of course} that states that customer service is very important to you. Just so you know, THAT made me laugh hahahahahaahahahaha. If you do read this its kennymalady@yahoo.com. At least let me know if i got a chuckle out of you !!!!!!!!!!!!! | |
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