Netflix Corporate Office | Headquarters 100 Winchester Circle Los Gatos, CA 95032 (408)540-3700 Reviews For Netflix Corporate Office jan 1/28/12 I was given another free trial by Netflix. I signed up recorded a new card number and they sent me a welome back to Netflix email and told me to choose any instant play movies. The problem was that when I pushed play it came up with a message that I needed a code. I called their customer service and the man was very rude, he insisted that I didn't sign up completely otherwise I would have been able to play movies-never considering that there cold be another problem. He said I needed to sign up I said that and received an email confirming that I did and there was nothing more I could do and he hung up on me. With service like this it's no wonder they are having problems. carolyn 1/29/12 This rating is for the handling of their holiday bonus DVD offer. After several unsuccessful tries on different days I finally got to the page for this bonus. They claimed my regular "1 DVD at a time" service would not be affected. That was a lie. Then the bonus DVD turned out to be damaged so instead of an extra one I had none. When I called to tell them that they had not shipped the next DVD on my queue (10 days after I returned the previous one) they acted like they were doing me a favor by sending a "courtesy" DVD, i.e., the one I pay for. You would think they'd be less snotty to a customer who averages a DVD and a half per month. Hope I never have to talk to them again. ELK GROVE,IL 1/26/12 Had to cancel the payment I made to Netflix because they were trying to bill me an entire month of service for the 2 weeks I paid for it! In order to do this they credited the amount back to my card but it wont post unil 3 - 5 busimess days. In the meantime they shut our service off because they didnt recieve payment! How can I pay them something that they took off and I now no longer have the funds in my account. So nice of them they refuse to turn it back on while I wait for the credit to post back into my account. STAY AWAY!!!!! Any company that would automaticly try to bill you for an entire month for 2 weeks of service DOES NOT CARE ABOUT THE CUSTOMER!!! Dis Satisfied 1/21/12 I've been with them for nine months now, and since about month one, the service has steadily gone down hill. :( If you stream anything with a decent quality, it's frequently pausing to reload or drops down to an even lower resolution. Calling the number is a joke, as you are talking to someone that makes less than minimum wage and could really care less about your problem(s). Amazon has a great streaming service with one exception. They don't have any convenient way of finding/organizing what you watch. Once they get this, bye-bye Netflix!!! This is one of many perfect examples of Corporate GREED in America and how it's gone amuck!! larry howard 1/21/12 hahahahaha and MSFT doesn't get why no one uses Silverlight. Netflix techies are idiots. That's a platform that has been around since my great grandmother and flash is king because as usual MSFT believes that because they own the OS they own you and your registry. They still suck! L. Jill Elmazouni 1/19/12 Netflix refuses cards for Disabled and Elderly. The company does not think the cards from the US Government should be used for their company. I enjoyed their content but can't believe the discrimination. I hope this company goes under. Jason Willson 1/18/12 Nexfix I had a free trial and I ended my account the same day I started because I didnot like it at all and my PayPal go billed anyway. What can you do to make sure I won't be billed again! Richard Butterfoss 1/13/12 How does one get there programs out for sale? I created a series about Sculptors. Can you give me direction on how to get it out for sale? You are number one in programing. You are best in recommending other shows and contacting customers by email! rbutterfoss@me.com Mike 1/14/12 What a farce of a Customer Service Dept CSD. We accidentally sent back one of our DVDs instead of the Netflix one. Do you think they can handle this - absolutely not. There is a wall between the Hub and Customer Service and once CSD sends a notice then they will not followup with the call at all. Great customer service doesn't mean you throw a problem over the wall and ignore it from that point on. Great customer service means you work the issue until it gets Resolved. I have worked in service organizations my entire career. We never assume that because you have reported an issue to another component that the issue is resolved. You work the issue until it gets resolved. When I asked the supervisor today why doesn't CSD send another query to the Hub. The answer is incredible - "because we don't do that". OMG I cannot believe it. Hey Netflix - get a grip on the term CUSTOMER. We are why you are there. You have lost another customer and I hope you lose many many more. Hello OnDemand - you can have my money instead. Mary M 1/15/12 There is no doubt everyone's streaming problem is because of Microsoft Silverlight. Recent updates (which apparently Netflix updates automatically to the newest, buggy version whether you want it or not) need to be fixed, but Netflix blames Microsoft and vise versa, so nothing gets done. Just type the error number you get when something doesn't play into Google, and you'll get tons of blogs with suggestions, can't hurt to try some of the fixes. At least I have more movies that are working now, but far from all I want to watch. I paid for unlimited and I expect unlimited. I'm looking at other movie rental companies now, maybe this aggravation just ain't worth it. TIRIAH ONEAL 1/6/12 The worst customer services ever. the rep eric id he gave if correct 89209 was rude and states he is the only manager and that there is no corporate to s/w . I will never tell anyone about you , and will work on finding a better provider. THOMAS REED 1/3/12 I AM A LOYAL PERSON WITH NETFLIX HOWEVER , I HAVE A PROBLEM WITH THE RECIEVEING OF THE FILM PERFECT STRANGERS (2003) I PUT A ORDER IN FOR THE FILM IN EARLY DEC OF THE 2011 YEAR THE IST CD WAS BROLKEN SO I SENT IT BACK TO NETFLIX I ORDERED THE FILM AGAIN AN AGIN IT WAS ALSO BROKEN THINKING THRIRD TIME AN ODDS ALONE I SHOULD GET THE FILM IN ONE WHOLE CD TO PLAY NO OLD TOM REED WAS SCREWED AGAIN. SO I CALL AN SPOKE TO A MANAGER WHO THOUGHT AN ACTED LIKE I WAS OUT OF MY MIND I BLIEVE HER NAME WAS JENIFFER, I WAS IN BUSINESS FOR 34YRS WITH PORSCH/AUDI/MERC. IN DENVER MY STAFF UNDERSTOOD THAT IF THEY WOULD WANT A FUTURE A THE COMPANY THEY MUST TREAT THE CUSTOMER LIKE A GOD. NEVER SAY THERE OUT OF IT OR NEVER DO DUMB THINGS IN DEALING WITH CUSTOMERS. YOUR EMPLOYEE SHOULD HAVE WORK FOR ME MAYBE IN SEATTLE THEY CAN GET AWAY WITH THIS . AT ANY RATE I HOPE SOME ONE AT NETFLIX WILL SEND ME A UNDAMAGED CD. THANK YOU TOM REED deerbike2@q.com Rob 1/2/12 I have been a loyal customer of Netflix for over a year now, and just cancelled my subscription today after several weeks of calls to them and several hours of being on the phone with Netflix tech support. I am now very dissapointed with the Netflix support, because over this time, I talked with 7 different support people, including 2 supervisors there (Neil C. and Scan R.). Every person I talked with had a different story about my netflix not updating properly. I followed through their uninstall/reinstall steps several times, and even went as far as to follow their 8 hour process to deactivate the account, and reinstall it after new DNS propagation, but nothing we ever did solved the issues. Finally today i reached a point while talking with Scan R., where I said I wanted a solution NOW because everyone I talked with kept giving me a different story, and wanted to know what they would do to insure some quality control in the future with tech support. He basically told me there was no tier higher than him that we could talk with, there was no way to get in touch with anyone else, and there was nothing they would do about my issue at that point. So instead of paying for an outdated product, we cancelled our service and are very dissapointed in Netflix. Valerie Ramirez 12/31/11 Every year I get a year of Netflix for my Birthday from my Parents. This year nothing because you doubled your prices. Is there anthything you can do to do to rectify this. My parents said that if you go back to you regular prices, that they will buy again. Valerie Ramirez Marcel and Debbie Fay 1/1/12 I am very disappointed with the customer service. I used netflix streaming in Canada for a few months, until my credit card got maxed out due to job loss. We relied on this site for our kids to watch TV. We called netflix and asked them if we bought a pre paid Visa if they would accept it. The rep said yes they would. So I went out, made a special trip to buy a prepaid Visa. I went to the option to update my payment method and put in my card information. It worked (my 10yr old was so happy only to be let down as a half hour later a message kept coming up saying that their was a problem with your payment method. So we called the Visa to make sure everything was ok and that they honored this kind of thing and they did. We then called netflix and the rep we spoke to said that he would fix the problem and it would be up and running within an hour. It didn't and my daughter was very upset as was I. We called again only to get another rep who over talked me during the entire conversation and even when we asked for his supervisor, he kept saying that he's only going to tell you the same thing.After arguing with this rep for a half hour he finally put his supervisor on the phone. We explained and he did listen but would not do anything about it. We questioned him as to why there was a change payment method on netflix. His response wasn't very professional. We explained that we bought this card specifically for netflix and he didn't seem to care, also about how this was how our daughter watched Tv now because both mom and dad were out of work due to the recession and the credit cards were put on hold for awhile. He didn't offer to help in anyway. We also didn't get our free month trial when we first started a few months ago.I believe that the price is right for what you get which is a bunch of already seen movies and tv episodes but i can't believe that you expect people to have a credit card to be involved in this when it isn't a contract. We have the right to cancel at any time and it seems netflix just wants to get their hands on my credit card information and after listening to your reps I wouldn't want to give out any information to them. They are horrible and I have found a site that is so similar to netflix that we can go there now. It's free and the quality is great and the quantity is better. So I guess you lost a good customer and my reviews will not be good and I will not be spreading the word about netflix being a good service as it wasn't to us. The least the reps could have done was to set up our account and take our payment monthly as we explained to him that we would have to change our payment method every month or two. Why when we are not bound by contract would you be so sticky on your payment plans. It's ridiculous and very poor way of doing business. We do have a great solution to your credit card problem but I sure am not going to give it to you for free. It would get you more customers and it would be much easier for persons without credit cards to get your service. I would be happy to give you the idea in exchange for some service. If not I will continue to go to our new site which we would have anyway but it's nice to have a bigger selection and I am sure that we will find more websites that offer this as well. It's up to you, if you want happy customers or unhappy customers as bad news travels a lot faster than good news! Frustrated Heidi 12/27/11 Okay, I understood they needed to up their prices late summer, so we cancelled DVDs and went to just streaming. However, their streaming stinks now! I called and complained that a National Geographic movie we were trying to stream wouldn't work, and they said that if it gets damaged and not enough people complain, they don't bother repairing it. Then, a few kids programs quit working. They would show the item to click on, but it wouldn't come through onto our TV. I mentioned to Netflix that suddenly we are having all sorts of problems, and it didn't start until they changed their billing, but they denied that, blaming my internet connection--until they walked me through my computer connection and figured out it was fine! Now, they show new seasons of shows we like, but nearly half won't even stream. If I could find a better service (don't want to pay for cable!), I'd take it. I'd even pay a tad more for Netflix if it actually worked! Ed 12/16/11 The firsrt time I attempted to use this, the number was "invaled" and I coulod not get through. Why should anyone subscribe to a service that cannot keep phone number up-to-date? Pay money for what? Carol 12/7/11 In the past year due to the recession and job loss, selling my home, moving, etc. I have had to consolidate debt and close out credit cards. Without a credit card in our society you find a lot of closed doors. I began using Visa gift cards (prepaid) which has helped some. When I went to re-register with Netflix after several years as a customer, I discovered they would accept a prepaid gift card. So I set up a PayPal account, went through all that only to discover they declined me after making 2 small deposits in my checking acct. saying they needed a credit card. I was told by a Netflix customer service person to set up the PayPal after telling her I didn't own a credit card. Do they not know PayPal will require a credit card? Guess I'll continue using my library for movies and books. Oscar 12/7/11 I have been really dissatisfied with Netflix, I was paying $7.99 up on till 05/27/11 they we’re raising their fees up to $9.99 a month, which they did inform me by email. I was still ok with $9.99 a month, but then they raise my fees up again, now I was paying $11.99 by 08/01/2011 within 3months their saying that because you have chosen blu-ray, then I was ok makes sense, I was paying $11.99 using regular cd’s, blu-ray, mail/stream. I just check my account again on 11/28/11 and now there were charging me $17.98 a month since 10/03/2011 not even 2 months they went from 11.99 to $17.98 now there saying because I’m using stream and mail, wtf I was already paying $11.98 for both plus bluy-ray and cd’s, I cancelled my account that is a rip off, what’s next $19.99 because I didn’t return my movie on time, hell with Netflix. I don’t recommend it to anyone, they’re getting greedy. Edward 12/5/11 If anyone takes your money without your authorization then instruct your bank to take your money back and cancel that card. Without that card number they have no legal way to reach your money. So if they go around this it is Banking Fraud. State, Federal, and Congressional authorities have the power to remove their license to operate! So start contacting all your elected officials from the top down! Don't let them get away with your hard earned money. Marian 11/17/11 Trying to get someone to help get us with a connection problem has been more than frustrating. When the person who answered the phone from 24 hour customer service had no solution, he told us he would send an e-mail for a simple solution and that was the end of our phone help. The "form letter" he sent for trouble shooting was laughable. None of the suggestions helped at all. We are paying for Netflix but when we try to connect, we are told "Not connected to the Internet. Please check connection and try again. " When I tried to reply to the e-mail Netflix sent, to tell them that we were still without connection, I was told that Netflix does not reply to email questions. So.......no connection. No help. No one with answers. Just an e-mail with trouble shooting suggestions but no opportunity to respond. vern 11/18/11 While the free trial was Ok I decided not to continue and cancelled my account. the problem is Netflix WONT delete my personal info or credit card info. Iam seeking help in how to get them to delete everything as I cancelled my credit card but was told on a monthly contract like Netflix if they put charges through, the credit card bank still has to pay them and charge me, even on a cancelled credit card? Beware giving out your credir card info on any co. or site that charges a monthly fee> Iam seeking other options like consumer or bank fraud agencys etc but so far no luck. Martha O'Connell - everyone should drop Netflix 11/18/11 I was a Netflix customer for years and years. I just quit. Life is great without them. There are tons of ways to watch free films. I got tons from the library which gives me three weeks to watch at no cost. If you are near a University library, which I am, the number of foreign films is outstanding. The company sucks. They should be "occupied" for their corporate greed. Since I quit November 11, I have found seven, count them, seven films at the library to watch for free that have sat in my Netflix back order list for years. Netflix still does not have them available. Did you know that there was a lawsuit a number of years ago that was won, yep, we won, because Netflix was found quilty of "throttling down." That means they deliberately failed to send out your next movie even through they had the returned film so that you were not receiving the number of discs to which you were entitled. I was on the two at one time plan. They were cheating the customers even after that lawsuit and were still throttlig down. When I would call and threaten them with another lawsuit, they would make nice for two or three months and then start withholding films again which led to me calling again and back and forth we went. I just signed up for the class action lawsuit against them - the one that involves WalMart. I encourage everyone to join the class action and also to DROP THEM. DROP THEM. and why is the lowest rating available a 1. It should be xero. Or minues 10. Netflix = corporate greed. Unsatisfied 11/16/11 I was pleased at paying the $7.99 a month for the online streaming, then out of no where this month I was charged $8.62 from the bastards!!! Then I called the 800 number to see what the problem was, and the rep told me the governmnent passed a law for them to charge taxes. COOL!! I'm fine with that, but if you're gonna charge someone something at least charge them what they suppose to be charged not what you figure they suppose to be charged. I was told I'm being charged the taxes of where my credit card was issued. I called 3 days later and inquired about the pricing and taxes, and the rep had no clue what he was talking about...not to mention he put me on hold several times to try and figure things out then he tells me oh in FLorida the are subjected to a telecomm tax... I mean WTF is that How can you treat people this way without no notification or anything!!!! Abby 11/8/11 Wow! Where do I begin?? I can not recall a time where I have received horrible customer service like I just received from Netflix. The "gentleman" (and I use that term loosely!)was speaking "at me" like I was a child incapable of understanding his rude and disrespectful explaination of why my FREE 30 day trial was reactivacted. I tried to explain the piece of equiptment it was "reactivated" with was stolen from my house 6 months prior, aparently this information did not matter. I tried to further explain I had police reports, pictures and insurance information showing the theft took place in July of 2010 so it was impossible for this account to have been activated from my home in Jan. 2011...! Long story short, they have charged me since January 2011, with never any correspondence as to when and how much these charges would be and/or take place. They now have said they will refund me $7.99 total. Thanks Netflix for making a situation I never wanted to think about again into another nightmare. I truly hope no one ever needs to speak to customer service or try and explain a situation...THEY DO NOT CARE!! Sad sad way to do business!! Kenya 10/28/11 I have been a customer of Netflix for 1 year and4 months now. They have went up on my pricing 3 times. I am seeing the commercials for the same price of $8.99+tax. I started of paying $7.99+tax(this was with one DVD out ay a time) in six months my pricing went up again. At that time I was paying $9.99+tax. Okay, I thought I can live with that. So now six more months has come and they ended up charging me $17.10 for the same service I've been getting the whole time. Customer service said they sent emails to all of there customers. I check my email at least every hour, I have to due to my line of work and I have never received anything from about the pricing changing. This made me one Dissatisfied customer. Customer Service was very rude and didn't offer any assistance. So now I pay $7.99 for streaming. Wow Netflix, this is what you do- Turn Satisfied customers into Dissatisfied customers? Selia 10/28/11 Until recently (mid 2011) I would have given Netflix 5 stars. I live in North Central Fl and my disks used to turn around fast from Daytona Beach. Now they go to Orlando which means an extra day turnaround time. Also, over the past couple of months I have been getting more and more damaged disks. This ticks me off. Let's say it's Thursday, and I settle down looking forward to a movie and there's a big crack in the disk. I register this on the Netflix website and pop the disk in the mail. It goes out Friday, they get it Saturday but I don't get the replacement until Monday, Tuesday, if it was a holiday. Used to be if I had a damaged disk, I noted it on the website and they'd send one out immediately and I'd have it the next day. I'm paying $4 more a month for about half what I had before. Are they cracking the disks deliberately to force me into streaming? Forget it. If Netflix cannot handle stuff at the lower level, I'm not upgrading. joe banner 10/25/11 Netflix stock plunges on brutal 3Q, somber outlook. Remember that if you mess with the customer, you will pay the price (stock). carol 10/26/11 I have been a customer since Dec 2004. I mailed 2 dvd's back on Friday and realized today I hadn't received any new dvd's. Went to their website and seen that my account was put on hold, no notification from them or anything. I called and ended up having to talk to a supervisor who informed me that my account was put on hold October 21 because they were investigating that out of last 3 months I reported not receiving 2 of the dvd's they said they mailed BUT THEY WENT AHEAD & CHARGED MY CREDIT CARD ON OCTOBER 22 FOR OCTOBER 22-NOVEMBER 22. I asked him why am I being punished for the US Mail he said I wasn't then why am I being charged for a service I am not receiving and he replied I'm not. I then said then why did you charge my credit card? Couldn't get straight answer out of them. I canceled my membership and told him they need to credit my card back. We will see what happens. Ever since they changed their pricing, etc they have gone down hill. You would think now that we are paying more we would have better service. GOOD RIDDANCE!! FURIOUS EX-CUSTOMER Bruce L 10/24/11 Network has sent me 2 broken discs and 1 that didn't play. I called and asked for 1/2 month credit ($4.00) and after 2 supervisors, they wouldn't budge above $3.00. I canceled my membership and strongly advise others not to join this poorly run company. The customer service department is the worst. Melissa 10/10/11 Netflix billed my account a week before the billing date therefore causing an overdraft fee on bank. First phone call to netflix i was told yes it was an error on their part and the money would be credited back to my bank. Credit was never received and when i called netflix back i was told they had no idea why I was told that and I would eventually get my money back but they had no idea when. I explained to the lady "Ashley" that in order for the bank to reverse my overdraft fee i needed the credit back asap. She then proceeded to tell me she was done with the conversation and there was nothing i could do about it. Paul 10/10/11 I have been with netflix for about 1 year, 3 times my bill was wrong. The last time I paid for 2 months in 1, when I called netflix they blame the credit card co. saying netflix only collected once so call them. I did the credit card said they paid twice,I called netflix lady said call credit card, their fault and since I called them to complain netflix placed account on hold. Lady on phone had no interest in helping just blaming others. Kept being told o call credit card,why? then she said if you do not like she will hang up. Go ahead cancel account.It is cancelled please do not send auto thank you which you do not mean. Your company very hard to deal with, and just charge without knowing what you doing going to another service. N/A 10/8/11 Dear Mr.Hastings, I really hope that you take a look into your hiring process because with your high turnover at 80 percent it is sending the wrong message. Your sink or swim environment needs to change. If you are going to bother hiring take somemore time in building skills and retaining individuals. People can be great if given the chance the problem is your not really given much of a chance. I hope you will look into applying some retention tactics into your practice as well as training classes that are more than two weeks long. I am sure it cost a lot less a 1000 dollars for every hire you put on your team. It looks like the Company looks for the best and throws away the rest. I don't think you are looking at the big picture though. This is your business and word of mouth goes around you don't want to be another kurby vacum company. Plus your Company is not very proffesional the new CO for quickster come on man, he using verbage like pissed off customer's in his video on how dvd are shipped.It was just not professional at all. I really hope you change your hiring process because it is by far the worst I have seen. Everyone needs to be on the same page. I would look into HSBC hiring process it is really informative and a great hiring process. 10/8/11 Discriminatory Practices II. What Discriminatory Practices Are Prohibited by These Laws? Under Title VII, the ADA, GINA, and the ADEA, it is illegal to discriminate in any aspect of employment, including: hiring and firing; compensation, assignment, or classification of employees; transfer, promotion, layoff, or recall; job advertisements; recruitment; testing; use of company facilities; training and apprenticeship programs; fringe benefits; pay, retirement plans, and disability leave; or other terms and conditions of employment. Discriminatory practices under these laws also include: harassment on the basis of race, color, religion, sex, national origin, disability, genetic information, or age; retaliation against an individual for filing a charge of discrimination, participating in an investigation, or opposing discriminatory practices; employment decisions based on stereotypes or assumptions about the abilities, traits, or performance of individuals of a certain sex, race, age, religion, or ethnic group, or individuals with disabilities, or based on myths or assumptions about an individual's genetic information; and You might want to really think about how you treat your employee's before you get a CLASS ACTION LAWSUIT. ellen muchicka 10/7/11 Netflix doesnt deserve any stars!!!! Customer service sucks....and like someone else on here stated. when you ask to speak to someone higher up, they deny that anyone even exists. It took me all of two seconds to look up their corporate headquarters....so lets see if their customer service is any better. Netflix has been taking money out of my bank account AFTER my netflix account had been cancelled. (first it was unknowingly by me) cancelled by them, stating that I requested this. I decided to let it be....since i was unhappy with their price increase. They then continued to take money out of my bank account. When I called them, they said they would send this info to their research team. But they couldnt help me. This is CREDIT CARD FRAUD!!!! I am not sure if Netflix or anyone working for them have ever heard of this thing called CREDIT CARD FRAUD....but it is illegal and I believe that people do jail time for such a thing!!!! John P Lewis - Very, Very Upset and Dissatisfied 10/5/11 Dear Mr. Reed Hastings, Barry McCarthy, and David Wells Before I begin with what I have to say. I would like you to know I rate your company a 0<(zero). As you can tell I am also a very dissatisfied customer. I have been with your service since July 2011. ("4 months now") It has been the worst experience I have ever had. Your customer service representative's are very unprofessional and rude. Even the Supervisor are non caring and just as rude as the reps. For the first 2 months July 2011 and August 2011, I was charge $10.81 and this was correct. For the next 2 months September 2011 and October 2011, I was charged $17.30 which was incorrect causing my bank account to go into overdraft. I was charged $35.00 for both months and also a $10.00 transfer fee to move money from one account to another to cover the overdraft caused by your company. I was only suppose to be charge $8.65 for both months. I spoke with one of your representative and was credited back $8.65 for both months, but was not refunded anything back on the fees my bank charge for the overdrafts. After reading all these reviews about your company, I see I'm not the only one that has a problem in how you do business. Had I read the reviews before I would never had done business with your company. The fees that has been charge to my bank account is $80.00 for 2 months in total. I was deny the name of the customer service representative that handle my call last month which was September 2011. I had to repeatedly ask to speak to someone a little higher up then a representative or supervisor and was deny that as well. I have never in my life dealt with a company that know there at fault in the way they handle people accounts and do nothing to correct it. I was told by Kimberly a supervisor, that the Customer Service Representative gave me a credit of $8.65 but had not change the plan like she said she would. I was also told by Kimberly I would not be compensated for the overdraft fees either, because the representative did not change my plan like she said she would it caused my account to be overcharged again, causing another overdraft to my bank account. I asked Kimberly for the representative name so I could write a formal complaint on her but she refuse to give that information to me. This have been a nightmare for me. I am disable and don't have money to just give away. I did not cause my account to go into overdraft, your company did and should issue a refund for my $80.00. I will be canceling my service with your company and will never ever do business with it again. I will also tell as many people as I can never to do business with this company. I feel my money was stolen and "NO" one cares. I would appreciate a response from you !!! Janet Pauley 9/30/11 I have been your # 1 fan until I tried to get Closed Captioning of streamed material from Netflix on my Vizio Tv. Vizio told me that you have no allowed them to CC your streaming. Could that be true? I am hearing impaired and bought the Vizio because it had the Netflix App. I am so disappointed with Netflix. Why would you NOT allow some of your hearing impaired members to have captioning? Do you not realize how important CC is for the hearing impaired. Janey Pauley 257 N Main St Wilkes Barre,PA 18702 japauley2@verizon.net JG 9/26/11 The worst. Not only scratched discs but try and stream a movie from your home network...it's like watching a Web Page poulate using 28.8K dial up access...or watching paint dry....terrible...all around terrible!!! Patrick Perea 9/23/11 I made a mistake by sending one of my own CD's, "Revolver by The Beatles", instead of Netflixs DVD "Resident Evil: Extinction". Netflix notified me via email, the contents of the email was very friendly and funny and was told that Nexflix would return my CD and that I should return their DVD with my next return. First, I did receive my CD and it was broken into three (3) pieces, why would they damage my CD, I made a mistake in sending back the wrong item. Prior to this, I never received a broken DVD from Netflix, which leads me to believe they were upset with what happened and that to teach me a lesson so that I would never make this mistake in the future. As I wrote above, their email suggested that I return "Resident Evil: Extinction" next return, but guess what, they have not send me anything, which I understand, so why say this. Their attitude towards the public lacks a lot to be desired, especially with how they announced the changes in their company, in my option, Netflix is more interested in the money then in its customers. One more thing, where do I find the address I must return their DVD to, or better still, can someone please provide me with the return address for Bedford, Texas. regards, Patrick Perea 8/8/11 Just tried to watch a DVD sent by Netflix. What a scam. The DVD pause at least every 20 seconds after about an hour. Finally gave up though I would have liked to finish the movie-frustration set in. Don't imagine the CEO of Netflix is concerned, but understand that the lack of quality control is a means of maximizing profit in the short run. Plan on sending the DVD directly to the CEO-imagine the gate keepers will keep it away from him, but still would like for him to attempt to enjoy an evening attempting to watch a defective DVD with his wife. Recognize he is a strong supporter of Charter Schools. I understand the difficulty of teaching students from lower social and economic backgrounds and he wants to hold the teacher responsible regardless of what is happening in the home life of the student and I will guarantee that providing success with students who come from dis-functional families is more difficult to deal with than sending out a DVD that is free of faults, but don't think the CEO of Netflix can understand this. LJ Lesterud 9/21/11 Dear Mr. Hastings, Most people who make mistakes that they recognize and regret make ammends. Netflix made a handsome profit and you made a handsome bonus by billing customers for services they did not request, did not authorize, did not want, and in many parts of the country still cannot use due to lack of infrastructure. Knowing this, you still pushed ahead. Apologies from you are hollow, sir. If you truly recognize this as a mistake you should refund the month of upcharges your customers were unwittingly billed for. I am one of those customers without the ability to reliably stream movies due to inadequate internet capacity. That is why I never opted for streaming video and why millions of others didn't either. And then there are the elderly you probably preyed upon as well who are not likely to embrace a streaming service, yet you charged them for something they didn't want and couldn't use as well. This was not a "mistake" on your part but a calculated manuever to boost profits during hard economic times. If it was thousands that left your service you would have ignored the complaints entirely, but that it was a very newsworthy 1 million people that severed ties with Netflix the negative publicity made you contrite. If you stand behind your apology, return the money you stole. Your customers deserve a credit for the charges for services they did not authorize. Make proper ammends for your mistake. This is the only correct action that speaks louder than your hollow and forced words. LJ Lesterud Eric Luckett 8/14/11 First Netflix increases the cost of my plan. So I change the plan and dump the DVD in the mail,even though I feel like I am getting hosed. Then Netflix informs me that the new plan will not go into effect for a month. That means they are still trying to hose me for more money than I am willing to spend to watch crap on my computer. My limit is ten dollars period. And not a penny more. And I'm in no mood to wait a month for anything that I feel like I am getting screwed on in the first place.... less service for more money. So I have terminated Netflix. I doubt I will return. Eric Luckett edlco2009@gmail.com MIlitary Officer 9/19/11 Mr. Hastings, There are some problems with your damage control letter. Firstly, the main issue isn't lack of humility and respect. In fact, it's rather arrogant to say that. The issue is that if you want to separate the services, fine. Just don't drop a 60% price increase onto current customers who prefer to keep both services. $7.99 each separately? Ok. But if we prefer to keep both a small price increase would seem to be in order, although at $9.99 per month for both that's already $2 more than the new price for just one service. Netflix already raised prices last January 1st by almost 10%, and now 8 months later another 60%? I use the Netflix DVD service because while I have a DVD service with Blockbuster also the two movie libraries are not identical. There are DVDs I can't get with Blockbuster, and the same is true of Netflix. A 60% increase in cost is a slap in the face of your customers. I don't mean a lack of respect and humility slap in the face. I mean a financial slap in the face since we know that a 60% increase isn't necessary. If Netflix wants to get out of the DVD business, then just be honest and say you'll no longer provide the service as of whatever date. If we want to continue both services there should be a bundled price instead of Netflix telling us you're going to now charge us full price for each service. That's usury. ldock 9/19/11 Dear Mr. Hastings I was not upset at your pricing changes, and was willing to pay for the use of streaming media. However, reading these comments you seem to have misjudged your market, and your customers. I will probably not use streaming if it means I have to get to an additional web site. What's the incentive for your customers- video transmission defects, a catalog that is sadly lacking in titles - and those titles disappear without notice while in my queue? (Why do you do that? It's just plain annoying.) So, unless you offer more titles in streaming, it seems to me that living without is easier than managing two products. Pandora is looking better all the time, and I will certainly investigate other streaming services- why not? Finally, if you ever do have a streaming catalog that is worth my time, I will for sure dump mailing. So, what have you gained? Too bad for you - not a great marketing strategy. Losing an embedded revenue stream from the well known Netflix brand, generated with products that need minimal investment, and driving away existing customer base by making using product more difficult..........- seems frankly stupid. Did you never consider grandfathering existing customers? It might make it difficult now that you have two companies, but if ATT could do it, who are you? If I owned stock in Netflix I would surely sell before you split into two companies making less than the one does now. David 9/19/11 My response to Hasting email regarding price increase: Dear Mr Hastings When you say the cost for both services will be the same, what you really mean is that you are standing by the increased rates which lead to my dissatisfaction and the dissatisfaction of so many other customers. Without your rolling back the price your letter is nothing more than meaningless public relations nonsense. In addition, the fact that you have no email address listed on your home page or available though customer services means that you do not care about what you customers think. You obviously are too busy with your bottom line to care. I am continuing to look for another provider. It appears that your losing customers is the only thing which gets your attention in any way. Sincerely David Schott kilkea@gmail.com David Schott On Sun, Sep 18, 2011 at 11:57 PM, Reed Hastings, Co-Founder and CEO of Netflix wrote: Dear David, I messed up. I owe you an explanation. It is clear from the feedback over the past two months that many members felt we lacked respect and humility in the way we announced the separation of DVD and streaming and the price changes. That was certainly not our intent, and I offer my sincere apology. Let me explain what we are doing. For the past five years, my greatest fear at Netflix has been that we wouldn't make the leap from success in DVDs to success in streaming. Most companies that are great at something – like AOL dialup or Borders bookstores – do not become great at new things people want (streaming for us). So we moved quickly into streaming, but I should have personally given you a full explanation of why we are splitting the services and thereby increasing prices. It wouldn’t have changed the price increase, but it would have been the right thing to do. So here is what we are doing and why. Many members love our DVD service, as I do, because nearly every movie ever made is published on DVD. DVD is a great option for those who want the huge and comprehensive selection of movies. I also love our streaming service because it is integrated into my TV, and I can watch anytime I want. The benefits of our streaming service are really quite different from the benefits of DVD by mail. We need to focus on rapid improvement as streaming technology and the market evolves, without maintaining compatibility with our DVD by mail service. So we realized that streaming and DVD by mail are really becoming two different businesses, with very different cost structures, that need to be marketed differently, and we need to let each grow and operate independently. It’s hard to write this after over 10 years of mailing DVDs with pride, but we think it is necessary: In a few weeks, we will rename our DVD by mail service to “Qwikster”. We chose the name Qwikster because it refers to quick delivery. We will keep the name “Netflix” for streaming. Qwikster will be the same website and DVD service that everyone is used to. It is just a new name, and DVD members will go to qwikster.com to access their DVD queues and choose movies. One improvement we will make at launch is to add a video games upgrade option, similar to our upgrade option for Blu-ray, for those who want to rent Wii, PS3 and Xbox 360 games. Members have been asking for video games for many years, but now that DVD by mail has its own team, we are finally getting it done. Other improvements will follow. A negative of the renaming and separation is that the Qwikster.com and Netflix.com websites will not be integrated. There are no pricing changes (we’re done with that!). If you subscribe to both services you will have two entries on your credit card statement, one for Qwikster and one for Netflix. The total will be the same as your current charges. We will let you know in a few weeks when the Qwikster.com website is up and ready. For me the Netflix red envelope has always been a source of joy. The new envelope is still that lovely red, but now it will have a Qwikster logo. I know that logo will grow on me over time, but still, it is hard. I imagine it will be similar for many of you. I want to acknowledge and thank you for sticking with us, and to apologize again to those members, both current and former, who felt we treated them thoughtlessly. Both the Qwikster and Netflix teams will work hard to regain your trust. We know it will not be overnight. Actions speak louder than words. But words help people to understand actions. Respectfully yours, -Reed Hastings, Co-Founder and CEO, Netflix p.s. I have a slightly longer explanation along with a video posted on our blog, where you can also post comments. Dave 9/16/11 The "watch instantly" menu sucks, it's all old junk. I really hate the way they've deleted the musical guest segments from all of the SNL episodes. Their customer support is a joke, talk about people who couldn't care less. The fact that I had to visit this page to get their phone number and address speaks volumes about how crappy Netflix is. stephanie p 9/16/11 I would love to see netflix add more AA movies on internet streaming all the movies I like are not on instant play.... I just wish more were available Ken Muller 9/17/11 Why on earth would you raise your prices for service during a nation wide depression. Doesn't customer loyalty mean anything to you people? I've been a customer for nearly 10 years, a senior citizen on a fixed income... raising prices more than 25 percent is just outrageous. rtb 8/20/11 In the past 3 months, SIX scratched disks. Zero quality control. You realize that previous viewers probably also complained, but netflix just put them back in inventory. Cancelled account. Judy 8/21/11 My problem is non stop I watch instantly on my Pc and it only last a minute stops the movie and and Ive called report the problem and they dont know was going on. My internet provider is great I have other movie services Like Hulu it works perfectly is just them Im ver dissapointed.:( Patricia Kappers 8/21/11 We keep getting ask back,so we did. We bought a box for over $100 but the customer service was so bad trying to get the thing hooked up that we canceled and never got to use it. What a shame back when we got a DVD a week we had no problems. Customer service is a thing of the past.. My generation had their windows washed when we got gas! We were born in an era where customer service matters. What a shame that it is gone. Customer service FLOP (Will x87590) 9/12/11 I had bee a happy Netflix customer for the past 5 years until today. A few weeks ago a made an airhead mistake and sent back MY movie instead of theirs. I have a had a few problems before and have been successful when calling customer service, so i though "no big deal I'll just call them to see what I need to do". As I thought, I called and spoke to a customer service rep. He assured me that these things happen and it's no big deal. He said it takes approx. 2 weeks to be sent back once it's received. It has been 3 weeks and when I called today I was informed that they "have a terrific system that works great 97-99% of the time, but I am that small percent that falls through and gets re-absorbed into the system." After many circles of describing the process that failed me and explaining to the Supervisor Will x87590 that I was assured it would be returned no problem, I was told there is nothing they can do. When I further asked to speak with someone higher or for the Corporate # I was told that anyone higher "does NOT take phone calls and the customer service # is the only one customers are allowed to have". I googled it and first thing I got was the corporate address and phone #408-540-3700. I called that number and was given the Escalation department. Funny that it should be so easy to find. When I specifically asked for a higher manager or escalation department Will assured me that there was no such thing. All I asked for was a credit of some sort, a compensation of any kind, or just plain anyone who was actually willing to do something for the hassle. I take full responsibility in sending back the wrong movie but if customer service agents tell you that it's not a problem and will be mailed back and it isn't then THAT is their mistake and should be reconciled. Eventually I was even able to get Will to admit that there are things he can do for a customer but he informed me that "in this case we will not offer you anything". I never became irate or used foul language but was persistent in my desire to get some resolution and nothing came. Now I am waiting for the escalation department to call back. I will also be writing to the corporate office by mail and or fax and leaving this review anywhere I can find space. Netflix- if this is really how you treat your customers and continue to make no effort to improve your service I'm sure we will all get the satisfaction of watching you crumble as some other competitor comes in and does it better. All giants think they will never fall, until they look up from the ground to see the masses trample over them for the latest and greatest. We are in a time that will crumble corporations that don't appreciate who their business REALLY depends on... US (the customers). S Goree 9/13/11 I think that it is a shame that they are changing the price. I have been a member since 2006. I am waiting for another company to come along an do what Netflix started out doing. S. L. Tanksley 9/14/11 Totally sick of your pop up ads on websites. Makes me not to ever want to use you. Your add are annyoing and distracting from what i am really trying to do. will complain to the websites these ads are coming from. I feel that this is an invasion of my privacy. If I want to go to your website I know how to do that11 Ron Dvorak 9/15/11 Wow, where to start? Netflix used to be a great service but have turned that service into an EPIC FAIL!! I guess Netflix thinks it is good policy to increase pricing for those that want both DVD (Blurays) and streaming movies. That might be fine if the selection of streaming movies wasn't HORRIBLE!! How about giving some selection on new releases? Netflix has the worst selections in the streaming world that I have seen. I would stick to Blurays only but the streaming is nice for my daughters to watch their shows. Well so be it, I guess it has been a good run but now it is time to switch my service over to Blockbuster (whom I used to despise)! I guess they can probably send Netflix a thank-you note for converting customers to Blockbuster customers due to Netflix's idiocy! It's kind of sad to see that this will probably bring another company to demise due to their idiotic policies. David 9/6/11 Netflix raise their rental costs and the customer service is becomes worse.In a time of competitiveness one would think that Netflix would be concern with customer loyalty rather then their bottom line.If they would hire quality customer service agents that can really resolve issue with fairness to the customer that would be a step in the right direction. Herb Melvin 9/6/11 I don't understand all the negative comments. I have had Netflix for four years and given 6 yearly gift certificates the last three. Have heard of no complaints from any of the 6. The only problem I have had was a lost disc and customer service couldn't have been more responsive, immediately sending a second. Later, the first one showed up. My only complaint is the planned rate increase of about 60%, which I consider to be way too much, so, much as I hate to do it, I won't renew the seven subscriptions and will either go to Blockbuster or to one of the many Redbox rentals nearby. So sorry, I could understand a 10 or 15% increase, 60 is just way too much. radelster 9/7/11 Been with Netflix since Jan 2010. Few minor problems... have NEVER received any emails from them regarding anything. All 'news' I get from Yahoo or other sites.. never hear it from Netflix. Read today about limiting streams, so I call. I tell them I never hear it from netflix, they blame my email provider *(yahoo). Tell me to check my spam (I do it daily, NOTHING from netflix). Tell them what I am reading on Yahoo news, and they tell me.. you can't trust them. Tell them, I do not want to have to pay more for what I am currently doing (streaming programs in two rooms of my house), they tell me nothing will change, but if I want to continue streaming two programs, I need to accounts. Ask me.. well what would you like me to do with your account? I tell them at this point, I am inclined to CANCEL it, because of the agents attitude... tell her I am hanging up before I cuss her out. There is NOWHERE on their website to actually submit any emails or complaints. They even removed the links to ContactPR ( I suspect because too many customers were using it to submit complaints). Do they care about what their customers have to say? Apparently not. Kathy Owens 9/8/11 I haven't the SLIGHTEST idea what you people with complaints are talking about. I have had wonderful experiences with Netflix...ESPECIALLY their customer service reps. Maybe it's because you haven't had any real experiences in customer service. Try getting good service from a cable or satellite company. Try contacting a "pulse" for your insurance questions. Netflix has ALWAYS been good to me. I have had some bad discs but Netflix rapidly replaced them AND sent another with them that was on my list. I've ALWAYS and easily reached a service rep WITHOUT going through all the stupid prompts...press this, press that. There reps come RIGHT ON THE LINE! Get a life people and enjoy good people for a change or are you one of those people who can't be pleased no matter what? Bravo Netflix for not only keeping prices reasonable but for great service. Disappointed 9/8/11 Your player does not enter full screen for me for the past month my computer cost more than my car so I know its not a computer problem and I work in media and electronics for a living (not at a department store either) so I am well aware how to fix such a problem! The player always jumps back to episodes I have seen before when I start it and then skips ahead episodes when I try and hit next episode and some of the seasons were not uploaded under the right episode! Matt Hills 8/26/11 There isn't a "0" rating?? I have complained to Netflix Customer Service on a limited basis due to their lack of availability. When a DVD is sent damaged, they offer a replacement DVD as a customary practice. Since the membership is charged monthly, sending an additional DVD does not eliminate the issue. Netflix continues to profit while customers simply get poor service. Only on a few occasions did a representative offer a partial discount. Recently, Netflix raised rates which included an increase with an existing plan. Internet viewing has been marginal at best, and we have 5MB internet service. I have no issues with YouTube, Hulu, or any other web streaming video. Only Netflix has been an issue. Despite these issues, reported issues, and limited movie selection, Netflix determined they should increase fees to customers for this service. On August 25th, I made an attempt to utilize our online service. I logged into Netflix at approximately 10:30PM. The site was unavailable, and reported this via an onscreen message. This lasted for 30 minutes. According to Kathleen # 87339, this was a 5 minute outage. She refused credit to my account. Due to recent increased fees and this transaction, I changed my account to eliminate the streaming instant service. I expressed my disappointment, and when the representative did not seem to care and was arguing, I decided to cancel while sending a message to corporate. She would not follow up or allow this message. I am still unable to cancel online. Michelle D. 7/7/11 I cannot wait to cancel my netflix! I have had the same problems in the past with Netflix shipping. They have not logged in a returned dvd--even though it was sent back in the same envelope as another, sent me scratched dvd's and shut off my netflix service for their error! Even when I did get it resolved, I still had to wait over an hour for it to reactivate. As if the constant interruptions in service arent bad enough, their customer service reps take the cake. I have never had a company with reps that are so rude and indifferent. Even trying to make a complaint is impossible because of refusal to let me speak to a supervisor and no corporate email to contact. I tried the corp phone number and all you get is a machine, which of course if it is cusotmer service related has another rep return your call. Netflix doesnt want to hear about their customer satisfaction?? Heres my review...other companies are popping up providing the same service and I am more than happy to take my business there. Maybe losing customers will make the corporate office give a damn about their customer service---which by the way, is the bottom line. JEFF SCHENK 7/7/11 I HAVE BEEN USING NETFLIX SINCE NOV 07. DESPITE SOME PROBLEMS WITH DVDS, I HAVE FOUND PROBLEMS WITH CUSTOMER SERVICE NOT FOLLOWING THRU WITH WHAT THEY SAY AND AGENTS TREATING ME LIKE A IDIOT. I HAVE TRIED BLOCKBUSTER TO SEE HOW THEY COMPARED AND THEY DONT. BLOCKBUSTER IS SLOWER WHEN SENDING OUT DVDS AND MOST TIMES THE TRAVEL TO AND FROM ARE LONGER. IT SAYS IN THEIR POLICIES THAT DVDS WILL SHIP 24-48 HRS AFTER RECEIVING DVDS BACK AND I WOULD HAVE TO WAIT FOR A 2 DAY TRAVEL. NETFLIX NEEDS BETTER CUSTOMER SERVICE. KWButler 8/7/11 First they double the price for a poorly delivered service and now they have started flashing pop-ups onscreen during their streaming services. Obscene business practices. I'll be cancelling after my current billing cycle. KWButler Allen, MD Drew 7/12/11 Tried to sign up wouldn't take my membership because I have a prepaid debt card. when I phoned them they were rude snotty and arrogant. This is discrimination and i will be filing papers to that effect tomorrow. Bill G 7/12/11 So now Netflix tries to rape us with a 50% rate increase for the privileged of having a "choice" of DVDs by mail and/or streaming. Streaming is still FREE with Blockbuster. What a crock of $hit!!! Think I'll be changing back soon. CCD 7/13/11 I am a Netflix charter member. Streaming was not added until 2007. Yesterday, Netflix announced a major change to their membership plan. Customers will be charged $7.99 for a streaming only service OR $7.99 for unlimited DVDs (one DVD at a time) OR $15.98 to continue both services. Most of the movies that Netflix streams are OLD and available for FREE viewing on the internet, Crackle, Flixster, YouTube, and so forth. I might also add that if you are a Comcast customer, you can stream the same movies being shown on Netflix as part of your bundled package. In fact, Amazon announced yesterday that it will be introducing a free movie streaming to those customers who purchase their tablet. For those who already have an Android based tablet, Amazon will be charging $5.00 per month for their streaming service. I refuse to pay MORE for a streaming only service that features old movies. I refuse to pay Netflix $15.98 to keep both services because I only pay $10.59 ($9.99 + .60 ) right now to receive those services. NETFLIX IS PRICE GOUGING. If Netflix wants to move toward a completely streamed service, than it should be offereing its members the same qaulity movies available on HBO, STARZ, and so forth. Consumer beware! Carol 7/13/11 Out of sync sound is a continuing problem with no solution. I report it when it happens but continue to get movies that are unwatchable. When are you going to fix this obvious prevelent problem? Tom Cosgrove 7/13/11 Regarding the recently announced price increase; I signed up for Netflix just 5 months ago. I am now faced with an approximately 50% increase. Unles Netflix reconsiders this increase, they will lose customers like me who now feel taken advantage of by this type of increase. The explaination that discs will continue to be popular only confirms that Netflix is using predatory business practices. As an existing customer, I will cancel my membership if this price increase is implemented! Tom Cosgrove Paul Born 7/14/11 You are going to increase my rates by 50% on 9/1/11?! I've been a satisfied customer for almost 3 years. After speaking with customer service and discovering that there will be NO IMPROVEMENT IN SERVICE WITH THIS INCREASE, This is just another blatent example of the Paul Born 7/14/11 You are going to increase my rates by 50% on 9/1/11?! I've been a satisfied customer for almost 3 years. After speaking with customer service I discovered that there will be NO IMPROVEMENT IN SERVICE WITH THIS INCREASE. This is just another blatant example of the CORPORATE GREED THAT GOT OUR ECONOMY TO THE STATE IT IS IN TODAY. We can do something about this one though! On 8/31 I will be suspending my Netflix account until you regain your sanity. I encourage all members to suspend or cancel until such a time. REMEMBER THE DATE: ON 8/31 SUSPEND OR CANCEL YOUR NETFLIX ACCOUNT!!! one pissed off ex- netflix customer ...or if ya wanna call it... sucker'd p 7/17/11 I dont understand how they get away with charging for a month and only giving two weeks worth of service ...and when i ask for a supervisor at there so called help center , they tell me that they cant help me because she has the same access to the system as the employee that i was speaking with at the time ... i never spoke to a supervisor, to me, that makes me think that netflix does not value there customers ... and i will never...ever!!! say good things about netflix nor go back to them!!! Bradley Terkleson 7/18/11 Customer service is horrible .. the company is borderline criminal.. DONT EVER USE NETFLIX Auguste 7/24/11 Is this really the Netflix corporate office website? It looks more like a blog that someone created to get commission from Google Adsense. But anyway, I only use the Netflix service to watch movies instantly on my TV. I always like watching TV shows in sequence, or from one to another. But now I noticed that you guys are trying to limit all shows that have over 100 episods to be limited to 100. I understand that you may try to save resources, but could guys at least limit it to the first 100 episods so I will buy the remaining myself, instead of skipping many episods. That doesn't make sense at all. For example, you skip from episod 94 to 109, from 110 to 130, 131 to 152 on Charmed. That doesn't make sense at all. I tried to contact the top management using the Contact us on the netflix website, but I don't see any way to send an email. I don't like calling on the phone, because the message will not go to the corporate at all. No matter if this website belongs to the netflix corporate or not, I hope that they will receive the message. Nick 7/26/11 I dont even have netflix, never subscribed and i have charges from them. I guess times are tough so they just charge any credit card to pay there bills. Martin R 8/3/11 The picture quality was ok (I wouldn't use the word "Fair") but not HD. Also, I'm not sure I will keep my membership as you do not have much quality content available to "watch instantly". Every time but once out of nearly countless times have I been able to "watch instantly" what I searched for. I am guessing that no matter what I search for that hasn't already been noted to me as an alternative to what I originally searched for will show as DVD only. I understand this because of your DVD business model and inventory. However, I'm not interested in getting DVD's, I am interested in your "watch instantly" offering only if all your DVD content is available. I know that you have doubled your rates and if you had all your content avaiable online to "watch instantly" and at minimum of 780p HD, I would gladly pay your doubled rates. But again, I'm not interested in your DVD mailings. A suggestion would be to compliment and/or upgrade your available bandwidth as a content delivery provider. Cogent Communications has the best bandwidth rates by far and the fastest milliseconds speeds I've ever experienced. As well, with a strong brand such a NetFlix; I'm sure there's many companies that would like to align interests with you and reach out to your client base through you; mixing in some minimal exposure to an advertising and marketing model for a website might increase profit margin and supplement the logistics involved in a full online crossover. Just a thought. Good luck. Regards, http://www.linkedin.com/pub/martin-reed/1a/94b/972 On Wed, Aug 3, 2011 at 3:12 PM, Netflix wrote: Your Account|Queue|Help Survey: How was the Picture and Audio Quality? Dear Martin, You recently watched Contact. To help us ensure a great experience for all members, would you take a moment to tell us about the picture and audio quality? The quality was very good The quality was acceptable The quality was unacceptable Thanks for your help! –Your friends at Netflix This survey email has been sent to you as part of your Netflix membership. If you would like to stop receiving these emails, please click here to unsubscribe, or visit the Email Settings page, uncheck the Netflix Surveys box and click "Update Subscriptions." Please do not reply to this email, as we are unable to respond from this address. If you need help or would like to contact us, please visit our Help Center. This message was mailed to -------------------- SRC: US_WIS Use of the Netflix service and website constitutes acceptance of our Terms of Use and Privacy Policy. ©1997-2011 Netflix, Inc. 100 Winchester Circle, Los Gatos, CA, 95032, USA Joe 7/26/11 It's a great service in concept and I do like it, but i have been a member for the past year and I have never once gotten a DVD that did not have problems which I guess it is kind of impossible for them to police that. I do have to say everything else does go pretty well though Jared 7/28/11 I don't even have netfilx and was charged $8.99 I have no idea what this is about and look forward to visiting with someone about it! Chuck Finley 6/22/11 Please get a new picture for the webpage. I am sick of looking at that couple. How about representing the people who rent your movies the most? John Stark Prods. Ltd. 7/3/11 Your company has been selling our award winning motion picture Chekhov & Maria for sometime. It is currently airing on Super Channel Canada and coming up on Russian TV and other European networks. PBS TV have agreed to air the feature film but we require a corporate sponsor. Please get in touch with our company if you have any interest in sponsoring the broadcasts over a two year period for a nominal fee. John Stark. 818 222 6031 www.JohnStarkProductions.com Brian 6/29/11 I'm having the same issue. Defective disc and they refuse to acknowledge the importance of my time. I got so upset with the supervisor on the phone that I cancelled my account then and there. I refuse to put money in this person's paycheck. Netflix is going down hill and this is the last straw. AVOID NETFLIX AND IF YOU'VE MADE THE MISTAKE OF SIGNING UP.... CANCEL BEFORE YOU REGRET IT. Sparrow 6/10/11 Reading these reviews, I can't recognize the company that I've dealt with for the past five years. I became a Netflix member in 2006, and I've NEVER had a bad customer service experience with them. Perhaps the other posters here have unrealistically high expectations, but I've been amazed at how friendly, courteous, and accommodating the CS staff at Netflix are. Besides taking care of my concerns quickly (and OFTEN offering freebies or reducing/eliminating that month's fee in exchange for my problem), the phone staff are all movie fans, and I've some great conversations with them about films, what I like, and what I ought to watch next. (Netflix apparently has a very broad policy about phone time with customers, as I've had convos that lasted 20 minutes or more, chatting with the CS person on the line about movies.) Netflix has been a godsend for me, though I'm sad that the company seems to be focused on eventually phasing out DVD's. I can't afford the really high bandwidth necessary to get the streaming comparable to DVD quality, so if they ever close out the discs, it'll be bye-bye for my membership. (*sigh*) P.S. All the complaints about the bad condition of the discs? Please turn those complaints around - the vast majority of the damage comes not from the company or the mail. It comes from the MEMBERS, who treat the discs abominably. Having worked at a video store myself, I know quite well how cavalier people are with things that are not theirs. Chris 6/14/11 I called Netflix today and gave them some feedback about the new site. 1.) There are not titles and the titles on the cover art is always in different fonts, locations and occasionally not on the cover. 2.) The scrolling is jerky and there is no way to slow it down or speed it up. 3.) Star ratings are only visible with mouse over cover art. 4.) It is now harder to add an item to my queue to watch later or on a different device. 5.) Sortable search is missing, there is no way to organize titles by ratings, year released or alphabetically. 6.) The changes were made without any instructions on how to use the new lay.out. The help feature still features the old layout for instructions. No notice was given to customers that the feature were changing. 7.) For an internet company, Neflix does not have an online feature for leaving feedback. 8.) The blog is full at 5000 comments with people putting additional comments on the MTV announcement blog. 9.) There has been no public statement from Netflix acknowledging the customer unrest. 10.) My previously viewed titles are no longer present. I like watching tv and it was easy to pick back up on the next episode by the previously viewed titles 11.) When I place my account on hold or choose to cancel Netflix does not ask me for a reason to improve there customer service. i.e. I am going on vacation, I am unhappy with selection, I am unhappy with features, I will not have time for viewing. etc... Instead there is no option to gain insight from their customers unless they choose to call a 18-- number which is not required when you have a web presence with the ability to collect the data. 12.) At the end of my phone call I am asked to take a survey of 1 question. Are you satisfied with Netflix? Press 3 for yes and Press 4 for no. This does not give any useful information. It does not collect why I am dissatisfied or what features I do like. So to sum things up, if after my account has been on hold the maximum and the website is not given the functionality back that the old site has I will be cancelling my service and trying Hulu Plus. matt 121 6/15/11 To the cio of Netflix I am sure by now u have learned what is so clear in a 5 min review of your new interface that it is awful. 1. You clearly overlooked all data on the subject of user interface. 2. Always provide the user with options to manipulate the data do not remove them. 3. You have a huge list of movies and no sort options anymore. How did that one get by u. 4. A scroll bar of films that the user has no controll of has been tested and proven to fail and u added it to your interface. Who did u pay to make that call they clearly have no idea what they are doing. 5. The reviews are still there but u have to click the title which is no longer clear. The reviews are critical to the viewers choice. 6. Apple has done all the research for u and u ignored it . Why is a company providing movies trying to create an interface without using data already known and tested. Netflix u are 100 years behind on user interface but u have a good product . Let people who know what they are doing help you. I am cirten I could have saved u a lot of time money and useless tests that I am sure were performed with users to provide poor misleading data. If u want my help I will fix the mess and help u improve you interface. email me at yourmatt33@gmail.com Gene 6/16/11 Spoke last night with a fine example of poor customer service. When I asked to speak with a supervisor, I was put on hold and outlasted the agent whom I believed just wanted me to hang up. She returned to say that no supervisor was available but one would call me back in one hour. Obviously, that never happened. I'll be canceling my membership today. dee 6/9/11 June 9th 2011 After speaking with a Netflix Customer Service Agent-Supervisor, I am not surprised at the number of disatisfied cutomers. However, I do not blame the agents and supervisors; this issue is a lack of good management. Consumers can not simply separate lower provision from corporate; as if the corporate entity is not to blame. Customer service on any level is a corporate matter! Netflix Corporate leaders, stand up!!! Do your job and restructure your technology and policy to please your customers. Empathy is a good action for any organization to adapt and meet the needs of its customers. Netflix has great potential; don't get caught of in the loop and miss the boat. Damaged 5/31/11 It finally dawned on me that Netflix makes the same money whether they ship damaged discs or good discs. Sure, you can return a damaged disc and get a replacement shipped immediately, but meanwhile you've paid for that time because that's how their business model works. "Despite our best efforts ..." is BS. They have no incentive to inspect discs before shipping them, and it is clear to me that they don't. I've received several now that the most casual inspection shows to be damaged. So I was thinking about complaining - but you can't do that in any way using their web site: no place to enter complaints, no way to find a postal address for corporate offices. I thought about calling the customer service number listed, but I can see from the dozens of notes above that it would be a waste of my time. It is true, as many above have said, that companies can die from competitive pressure due to bad customer service. I would hate to see that happen to Netflix - the concept is (or was) a great one. But bad service, and a shifting focus to streaming video could do it. Streaming doesn't work in an airplane at 30,000 feet, nor in remote locations where there is no broadband. Sad, very sad. Marion Brown 5/31/11 I am sad to say that lately your quality control is lacking in performance. I had a movie which was broken, I sent it back and I got a replacement immediately. Same broken movie. This time I spoke to a representative who advised me to hold onto the movie until he sends a new replacement for it. Today I get this: Doctor Who: The Pirate Planet got held up Dear Marion, We had to move Doctor Who: The Pirate Planet back into your Queue from the "At Home" section. It's not available for shipment yet, but you can be sure we'll get it to you as soon as possible. Thanks for your patience. –The Netflix Team Yeah, they are waiting for me to send the broken one back. Uh -unh Not til the new one arrives and I had better not be charged. christopher 6/2/11 hello i started using netflix about two months ago (april 2011). have the basic $8.99 one movie plan and things started out pretty good. would watch a movie/tv-show, put it in the mail and get another movie about 3-4 days later. well after about a month of being a customer, the returns began dropping from 3-4 days to 4-6 days. have rented probally about nine movies from them and about 2 of those nine did not work. to make matters worse they have recently just shipped me a damaged dvd for the same title i was requesting two times in a row! think i might be trying out blockbuster pretty soon this is ridiculous.... Sandra 5/27/11 Netfix has been charging my credit card twice every month for the past 13 months. When I called they told me that they could only give me my money back for the last month. I've since cancelled the account and have contacted the head office to see if I can get some of my money back. vito fortuna 5/29/11 I have been a customer of Netflicks for the past 5 years. the service I receive in Naples Florida 34113 is extremely poor. Once the snowbirds leave florida, I wait forever to receive a movie from my Que. when I call to complain the serice I receive is poor, no one can help, they yes to death. Its actually cheaper for me to rent movies from my apple tv or comcast than wait for a movie to be sent to me in florida vito Stephen Carse 5/23/11 I have been a netflix customer for 6 months now. Well for the month of April i was not able to provide funds for my account so they put my account on hold. Well on May 13th i was able to provide funds and get my account back to active. Then one week later they put my account on hold again. So i contacted customer service and they told me even though i just made a payment a week ago that if i want to watch movies i would have to make another payment. They pretty much are telling me that im still getting charge for a time that they had my account on hold and i wasnt not allowed towatch movies. I believe this is called double billing and wrong. The customer service agent was very rude and arguementative and told me that he didnt care who i made a complaint to he wasnt going to do anything. No where on their page does it say you would still get billed even if they put a hold on your account. And not able to watch movies. I ask to speak to a Supervisor or Manager and he refused. I am so irate that a big company like this would treat their customers so wrongly. Now i am out of the money that i paid and out of movies i could be watching. I dont feel that i should have to pay for a month that i was not able to access to watch movies. Judy 5/17/11 Customer service is not only poor it is misleading. Paid for subscription in full for a year with a American Express gift card ($95.88), they debited the credit card then I had an email notice that I had to provide a credit card attached to a bank account and had my service put on hold. So I have neither the service nor the refund on my card. Netflix will not refund. American Express says contact Netflix, Netflix says American Express must dispute the charge. Meanwhile the customer is screwed by both. John Eyster, Sr. 5/19/11 First time I have had a problem but am very suspect of the non-service abilities of the pre-fab reporting of problems the web sit offers. Have not tried calling as my experience with most all so called service calls is not only a waste of time but money. Anyway, my recent experience: Returned a movie on 5/15/2011, usually get an email saying they received it the next day, this time nothing. Three days passed, still nothing. went online to report it; found I could not report it until 5/19/2011, the movie was shipped to me on 5/12/2011. So reporting a movie problem was locked out for a week. Surprisingly (oddly), the day the reporting was allowed on by the website, today 5/19/2011, I received the email saying they had received the CD and were shipping out the next in my Que. I usually can get two a week, this past week I will not get any because of this "screw up" (Could be postal but strange how the reporting a problem date and arrival date are the same.) This is the first time this has happened, I hope it is the last. Movie selection is also getting much worse but this also could be due to the really bad movies being produced these days, not really much worth watching available. Wonder what Netflex plans to do when the USPS goes out of business if the bankrupt US stops subsidizing them with borrowed or printed out of the air money. Irma D. 5/5/11 Netflix - I HATE YOUR POPUPS!!! EVEN WITH POPUP BLOCKERS, THEY POP UP AND FREEZE THE COMPUTER!!! I ABSOLUTE H A T E IT!!! JUST FOR THAT, I WON'T EVER USE YOUR SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Lois Concra 4/27/11 Dear Mr. Hastings: I have been a loyal customer for 6 years and have enjoyed Netflix convenience. However after many broken, cracked and scratched discs I have canceled my subscription to Netflix. I read the article Kevin Spacey wrote in Time Magazine. You seem like a nice guy who wants to please his customers, it is ashamed that your customer service dept. doesn't feel the same way. I found the the first person I told about the problem, to be condescending and rude. He blamed me for "not complaining more"....are you kidding me! The second person told me the fist person was right and that there was nothing he could do. I wasn't looking for money back or anything, all I want is to have good discs sent when I order. I can't tell you how many nights my husband and I settled in for a nice night at the "movies", just to be disappointed. So yes indeed, I am going to miss having my movies at hand, but at least I won't be upset one more time. I do think you should look into your customer service dept. and offer better service to your loyal customers. Lois Concra Kenny 4/29/11 Please consider changing the picture on your web page. Cynthia 5/3/11 This company is crazy and I will be contacting CEO REED HASTINGS. YOU TOOK MONEY OUT OF MY ACCOUNT WHEN IN FACT THE ACCOUNT WAS CLOSED. YOU WILL NOT REFUND MY MONEY AND SO I WILL BE CALLING BBB, ATTORNEY GENERAL, AND MY LAWYER. WARNING IF YOU DONT WANT TO HAVE TO GO THREW THIS HEADACHE DON'T DEAL WITH THIS COMPANY. BUY YOUR MOVIES OR GO TO YOUR LOCAL MOVIE RENTAL PLACE, THEY ARE THE BEST NOT NETFLIX. Tracey Killough 4/13/11 I had an account with Netfix that I was paying for, apparently another account was entered in a different name and they used my c.c. Not knowing I was paying for someone Else's account (because I had an account). When I went to use my netflix I found out my account had been canceled since Sept of 2010, when I spoke to the rep. he advised me this false account had been active since May of 2010. He filed a fraud complaint and the next morning I received an e-mail stating that I would only be reimbursed for 3 months. Netflix has the information of who has created the fraud but is unwilling to follow thru to pay me back the money that was taken out of my account to pay for someone Else's netflix account. When I tried to talk to a corp employee I was told that I could write a letter and complain! Yeah ok a letter to get lost in all the other letter that Netflix receives. How do I know that Netflix didn't create this account to continue to receive monies from me. I am a single mother and cannot afford to pay for someone Else's account. I spoke with Andrew empl. # 89073 and he advised me again that there is nothing Netflix will do. CH 4/20/11 I'm sure you guys think you're cool because your pop up ads defeat regular pop up blockers, but all it really does is make us hate you for your arrogance. So glad we stopped using you clowns! Steve 4/8/11 Service ok, dvds a little scratched, worked ok.Problem I have is they can't seem to get the zip code right on the address and it kicks back the debit card.Oh well, tough s..t for you Netflix.Tried to fix it 3 times.Just kept getting this wet behind the ears twenty something twitter that will accept $8.75 an hour for a wage.Ever wonder why you get poor Customer Service? It's because someone over 40 knows how to handle aholes and will give the customer the service they need.You killem with kindness instead of talking over the client.Netflix..your going down in less than 2 years...guranteed. V. Orcutt 3/30/11 I had been a member of Netflix for a long time when it became necessary for me to place my account on "hold"...meaning that no movies would be sent to me until I reactivated. This past January the credit card I used to pay for my movies was changed as a preventive measure because of possible tampering. So my old number was canceled and a new one issued. In the meantime there was a death in the family and my first thought was not that I need to update my credit card information on an account that is on "hold" so I didn't. A few weeks ago I received an email from Netflix informing me that my credit card info was incorrect and I needed to update it. I wrote back that my account was on "hold" and if/when I reactivated my account, THEN I would update my credit card info and not before. I received two more similar notices and I replied the same way. The last time was on March 29, 2011. This morning in my email I find one from Netflix saying that my account is about to be canceled...again, because my credit card info cannot be verified...again on an account that is not currently active. So I beat them to it. I canceled my account. I have printed out all correspondence and I'm going to send it, along with a letter, to the corporate office. I had never had a problem with Netflix before, and probably should give them more than one star, but this last incident with wanting my credit card information when it was not necessary really left me with a bad impression of their customer service. Gail 3/25/11 I haven't had too many problems with Netfix but I must say I am disapointed at the very few newer releases they provide on streaming. Just about everything is 1990's and older, I guess I need to rethink the whole streaming movies. I didn't realize the choices were so limited and your stuck with a bunch of oldies, movies you have seen and don't care to watch again. Natalee 3/18/11 Really like Netflix's concept. Since I am home bound most of the time due to medical issues, having movies delivered to my home is fabulous! And the turnaround time is lickey-split! Yay, Netflix! I've been a customer for many years and have only had an issue with a DVD 3-4 times; no big deal at all considering how many hundreds of DVD's I've received from Netflix. Whenever I've contacted customer care, my issue has been resolved in a heart beat and the representatives are ultra friendly. The only issue I feel needs improvement is the quality of some of the "watch instantly" movies. Yet, no stars lost due to that issue. Tim Johnson 3/18/11 I don't wan't to rate Netflex poorly, I enjoy the service but when I wanted to make a suggestion or a complaint the only way to do that was by creating a blog. I don't understand blogs and I don't know why I can't just send an e-mail and hope for a response. They should have a suggestion box or complaint box. Instead you are forced to call them. I did that eventually but just to follow this thing thru. I talked to a very pleasant person, my complaint is that more then not there isn't a trailer to view part of the movie or film. The person I talked to acted like she never heard of such a complaint but what a great idea. Then she explained that some things are not available or the cost is too great. She was very pleasant but it was like the saying goes "dont' piss in the wind and call it rain". I think Netflex purposely avoids the oppurtunity for its users to feed back. In this day with everything digital and being able to talk to someone in real time on the phone being a 7 minute wait you would think I would be greatful for that kind of service but it doesn't feel like that at all. It feels like if you have a complaint no one else knows about it and no one else can see that someone else thinks the same way you do that there should be trailers for all the movies. Every movie has trailers. The way I see it the movie makers would wan't to make that available to all viewers in order to convince them they wanted to see that movie, I don't believe it is an extra cost to Netflex. If I made a movie I would provide a trailer to then free. What ever the truth is I found that Netflex has a sneaky way of keeping you from complaining or making suggestions. Try for your self. There isn't a way of documenting a contact with them, unless I guess its with a blog. I'm in my 50's and I have no desire to make a blog about my very boring life just to complain about Netflex. Tim Cathy 3/25/11 Seems to be a lot of unhappy customers here; for those of you who claim to not like the service, why are you giving them 5 stars? Doesn't make sense... Francis 3/2/11 Although Netflix has an impressive library of titles, their service is woefully inadequate. One quarter (25%) of my DVDs arrived damaged. Imagine, 25% of the time, to be sitting down with friends or family, watching a great movie, and then the DVD crashes at an important moment. Not only does that ruin the viewing experience, but it results in wasted time. If you're a busy person who values time, AVOID NETFLIX. The aggravation is not worth it. Furthermore, their customer service offers only paltry concessions, such as "we'll rush a replacement DVD out to you." Who wants that? The viewing experience has already been ruined, and one's precious time has been spent. And, there's a 25% chance the "replacement DVD" will be bad, too. Do you want to waste another two hours, only to have the DVD again crash at the climax? Netflix is a great idea, but poorly executed. I'd suggest that you consider other options until Netflix can perform like a company from a first-world nation. I sometimes think that a Soviet version of Netflix might actually perform better than America's current model--which is a shame and disgrace to the United States and to the Netflix executives. lee 2/27/11 NetFlix rocks! We dumped our cable a couple of years ago, and haven't looked back. We have used NetFlix for five years, and although we occasionally get a damaged disk, we report it and receive a new one in the next day or two. If people don't report damaged disks, they stay in the system and go on to the next person. NetFlix can't magically know a disk is bad! I have contacted Customer Service once or twice for various things, but had no problems with them. I am very happy about the increased streaming selections, and hope they keep adding! We always have something to watch. Happy customer! netflix sucks 2/27/11 day after i signed up for my free 30 day trial.............they billed my account for the first thirty days and charged my credit card for three months. I called them angryily over it , demanding the charges be taken off and my credit card credited...............WHAM-BAM.........NETFLIX WOULDNT WORK ALL OF A SUDDEN..HAD TO CALL IN TWICE TO GET IT "RESTARTED".............HELLO CORPORATE PUBLIC RELATIONS....HERE I COME!!!!!!!!!!!! Doug 2/28/11 We tried your service for a month or so and we understand that we would not see just released movies but it is ridiculous that the "POSTMAN" 1997 released over 14 years ago in not part of your web service. We thought that you might be behind a month or so but 14 yrs. I notice that it can be mailed out. Why would I when it was on Local channel last night!!! We are not sure about your service!! We are going to take a look at Amazon see if they are any better! Even your Customer service is not very accessible. The generic web site does not allow you to ask a question nor E:mail a question. You must call to tell anyone about a problem. I travel a lot and E:Mail is the best solution for me. Romulus Zamora 2/28/11 Called Netflix for clarification on what a "note" next to a dvd title meant. The phone rep took over 8 minutes to figure it out. When I asked for a supervisor, had to wait 22 minutes, and he never apologized for the rep's lack of training, or wasting my time. When I told him I would now consider canceling my service, he did not offer any incentives to keep me as a customer. NOTHING. This is NOT Fed-Ex. Giving up on Netflix. I have better uses for my time. Donna 2/18/11 Netflix are thieves. Recently I applied for a 30 day free trial. It asked for my credot card info. It said there would be no charge if canceled in 30 day trial period. I had the service 10 days. After I canceled I found netflix had CHARGED my credit card. When I called they denied charging my credit card. Then they told me it was charged to paypal account. While arguing with "megan", she found they had charged my paypal account through s different account I had previously. I checked paypal and nothing was charged. After arguing with "megan" she finally tells me it was charged to my credit card and she was issuing a refund. This refund will appear within "3 to 7 days" I told her I wanted my money back on my card TODAY. They stole the money to begin with then tell me its not going to be refunded right away. This is all bs... netflix are thieves. I'm passing the word to all I know and now I'm posting here. I'm pissed. Pamela B 1/16/11 When I signed up for Netflix, I signed up for $15.99 for a lifetime for three at a time, with never having a price increase. I've been with Netflix for over 7 years. They changed their plan to 16.99 and honored my 15.99 charge before. Now they tell me they don't have to honor what they said? Now they charged my account 19.99. I tried calling them and they said they don't have a supervisor. I advised them if they didn't have a supervisor that they would then be the owner of the company. I stated that they are refusing to give me information. So I had to look up the corporate number. I'll have to see how this goes tomorrw as it is Sunday today. Connie Hargroder 1/19/11 Until today I would have given Netflix a 5 star rating. Then I read about doing away with dvds. There are many of us that have no intention of staying with Netflix if you change to streaming video only. I know that we will switch to Redbox or Blockbuster. Not everybody needs instant gratification. Thank you for listening to my rant. Mimi Fink 1/20/11 I have been a customer of Netflix for about five years and my rating here reflects how I felt about Neflix two days ago. On the whole, I have been more than satisfied, and encouraged any number of people to stop renting DVDs at stores, etc., and move online to Netflix. Oh, I have endured some broken and scratched discs, a couple of wrongly shipped discs. I do so because as a blogger, plus reviewing movies for my friends on Facebook, getting the bonus material means everything to me. However, a couple of days ago, I received the DVD for THE KIDS ARE ALL RIGHT, but it would not let me access the bonus material. It told me to buy the DVD, which I shall not. I tried to report this and found no way on the Web. Called corporate and they steered me to the toll-free number. I tried that and it was busy, busy. Then, on the evening news I heard that Netflix was going to stop shipping DVD. They will be steering everyone to instant view. I like instant view but it takes weeks, or months, for the movie to jump into my instant view queue. If this is going to happen, and perhaps it already has hence the unavailability of the bonus material on my recent DVD rental, why haven't I received a least an e-mail explaining the new policy and how it will work? I think this policy will be the downfall of Netflix. Blockbuster, anyone? Perhaps if we all leave en masse, we can save Blockbuster from bankruptcy and put the shoe on the other foot. I see my mission. I must check Facebook, because there is probably already a page there, tweet, blog, post on My Space, send 300 e-mail, and ask all my Facebook friends to take similar actions, as well as asking all their friends.. M Bowers 1/24/11 These reviews are interesting. I find the customer service reps. to be very friendly. However, I've had a lot of problems lately with getting the movies sent in order from the Queue. When I remove movies (and yes, I am updating), they aren't always removed. And, Today, I actually had two issues and didn't realize it until after hanging up with netflix to complain that I was being shipped movies out of order from my queue. First, the series disk 2 was on a "short" hold and instead of them shipping the next one, they skipped all of the series and went to a movie listed underneath. Then, the Disk 1 that did arrive today was broken in half! And, when I called last Wednesday evening to explain what was happening was told that they would ship out another movie the next day. But, I don't believe that it takes 4 days to get a movie to me in transit.(called on Wed. received it on Monday). And, this was the broken one that I received today! Thinking of looking elsewhere unless things improve. Also, has anyone noticed that you have two options on the surveys? Did you have a positve experience with customer service yes or no. Well, that's Bull. Just because Customer service is nice, doesn't mean that I'm in any way satisfied with Netflix. NetFlix Annoyed 1/12/11 I loved Netflix.. Unfortunately they raised the price to bring me "more titles" and more instant streaming. There hasn't been a surplus of new titles. Instant streaming has been limited and now you have to send in and wait for DVD's to arrive. It will say available DVD only in the middle of the season! I watched "Clean House: Season 7". They never did get any of the other seasons (and no this isn't the first/only time, it's just the last off the top of my head). My BIGGEST COMPLAINT is customer service! There is no way to contact them online except for the links that say dvd didn't work/didn't arrive, streaming doesn't work, or how to set up streaming. What happened to the Netflix I loved? They grew into a big company and no longer care. Debra Templeton 1/3/11 DO NOT EVER PURCHASE A GIFT CARD for someone through NETFLIX, for that matter Don't ever due business with this shoddy corporation They make the gift holder put in a credit card number just to redeem their gift. So if you purchase for a child or someone with no credit card they keep the money of the purchase stating they do not give refunds. The customer service end sucks and they will not allow you to speak to anyone over a supervisor stating there is no one higher. This purchase was for online watching only and not to receive dvd's in the mail so there is absoulutly no reason for them to require a credit card number from the receiver. They can eat my gift given to me for the amount of $129.14 for a years subscription but I will continue to follow this through and get in touch with someone in corporate along with every blog I can make, not to mention, Twitter, Facebook, My Space, The News and every customer I come in contact with in the casinos. Thiefs 1/3/11 DO NOT purchase gift cards from Netflix or for that matter do not do any business with this shoddy operation. When you purchase a gift card from this company the gift receiver has to use a credit card just to redeem their gift even when the receiver does not want any dvd's sent and just wants to watch the movies online. Asking the supervisor why they needed a credit card she stated for automatic renewal. I told her I did not want that and I would decide if and when I wanted to renew. When informing her I had no credit card she stated that I could not redeem my gift of a 1 year subscription costing my 77 year old mother $129.14 for a Christmas gift for me and they would not refund her money. You Reed Hastings CEO, are a thief. I will continue with this grievence for as long as it takes, bloggin, Twitter, My Space, Facebook, the news and the hundreds of customers I deal with on a weekly basis with my job. debratempleton@sbcglobal.net L Scaccianoce 1/6/11 I loved Netflix...and I've been with them for several years...The BIG problem that I have is that you can NOT watch any new movies unless you wait a month after they've been released. I specifically joined Netflix for this reason and now I have to wait forever just to see a recently released movie. Another issue that I have is that there is no one to contact in a corporate office. Is there even a corporate office to begin with that I can email?! no...there isn't. to the Netflix corporate office: make a place that we can email someone actually in charge that can make executive decisions. Taking money from people, but only offering older movies is a horrible deal and you need to stop being greedy with the production studios and making "deals" (they don't help your consumer) by releasing new movies a month after they've been out. I'm thinking blockbuster might be a better choice after all...sigh Michelle 1/11/11 I deal in customer service daily and I can truly say Netflix has NO customer service!! They pass blame or deny receiving to basically get the upper hand. I have called four times to have my own personal blue ray disc returned, and have gotten nothing but a run around. The supervisor Matt just kept yelling and talking over me which was extremely unprofessional. I would much rather give my business to a company who gives their customers the benefit of the doubt and who will offer solutions rather than lame excuses! DJR 12/25/10 I do not use credit cards since my identity was stolen. I do not give out my SSN. I called Netflix and asked how I could pay for service without a credit or debit card. They said there is no way. I offered cashiers check, money order, pre paid VISA or Master Card, etc, they said no. This is a form of blatant discrimination against people that do not use credit cards, it is like going into a store and they refuse cash. I hope to see this company go under hard with major financial collapse. I plan on going on line and letting everyone know what a poor company this is. George M. 12/24/10 We have been customers of netflix for a while and thought it would be nice to give as a gift to my mother for Christmas. Well I went to their website, began the gift certificate process (filled in my account information). Next, it asked for payment. I provided my payment info. Immeadiately after this I was put into a webpage saying thank you for purchasing the gift of netflix. THEIR website never asked whom to give the GIFT to and where to send the gift certificate. I checked my email and nothing. I checked my bank account online, there was a pending charge from netflix. I called netflix customer disservice, the rep gave me some mumbo jumbo about website integrity and credit card validation. Then proceeded to blame my bank for the pending charge, because he said netflix NEVER charged me. but my bank said they did and the transaction was set aside to pay the pending charge. for 25 minutes this rep played "deflect the blame" with me. he repeatedly blamed my bank, and I drew the line when he blamed me because my bank account made the purchase stall. I spoke with his manager, Scott operator number 87712, who repeated the same mantra and said there was nothing they can do. nothing a multi-million dollar company with website glitches can do for charging me $127 and giving me NOTHING in return. For those who keep saying you don't understand why the rest of us are complaining, just hope you don't have any problems in the future with netflix. As for me I'm switching to blockbuster and telling everyone I know to do the same. From what I have read they don't have nearly as many complaints or problems Worst Nightmare. 12/17/10 I'll be calling your corporate offices tomorrow so one of your senior executives can explain to me WTF you all's problem is. Worst customer service I've every experienced. Four phone calls to solve a simple problem, and as soon as you ask for a supervisor they hang up on you. Suspending my account until I get an apology and some answers. You behave like you don't need my money then you can do without it until you clean up your act. Julie G. 12/4/10 Be aware that if you are given a six month free gift of Netflix, they will charge your credit card after the gift if over. No mention of the continuation of the membership is listed at the beginning of the 6 month gift period. Beware!!! m williams 12/7/10 my rating; two-bit street hustler, 3-card monty rip-off. they emailed me repeatedly for their free trial, guaranteed my account was jusr for their records, i moved and! cancelled the trial, and they still continued to bill me for the year. i havent received a movie since january,early february.mandy, the supervisor said, "aah i'm sorry. i know, i know, we can't refund me for the subcription i didnt sign up for, or for the 10 months they charged for service i didnt used. JSINC 12/10/10 Your movie selection is so OLD. Old, old, old and old. I'm a senior citizen and you have movies from when I was a child. I was a member a year ago then stopped because I did not want to watch movies that are black and white have no sound. I waited for awhile and rejoined a month ago. Terrible, still the same old worn out movies. You could offer a monthly fee of $1.50 with unlimited movies and that would still be too much. You might want to see how fast new releases come out with Red Box and the remaining video rental stores. I just can't see how you’re going to stay in business. I’ll stick with Red Box for now. Andrew Allison 12/11/10 Those whom the Gods wish to destroy . . . Netflix has made an enormous mistake in promoting "Instant-only". The Internet backbone and/or the servers simply cannot support the resulting demand for bandwidth. Calls to "customer service" produce: "our data show that your delivered bandwidth is inadequate; contact your ISP". What's being measured is the bandwidth being delivered by the video servers, not that available to customers. Scott Phillips 12/2/10 I have had Netflix for over a year now and I love it. I do have two "complaints". One, they don't do anything for faithful customers that have been with them for a while. Why not offer a discount or a bonus disc for a month or something? Instead they constantly send you things to get your friends to sign up. Hey Netflix, remember me? The one that signed up for the awesome free trial and has been paying ever since. By the way, thanks for raising your prices that helps in this economy. Two, it would be nice if they updated their movies more often. I watch online often and am sometimes digging to find something I want to watch. Otherwise I really do like Netflix. I use it more for TV series than anything. ILENE 11/28/10 I agree with Dave. We live in the boonies and cannot download movies for watching instantly. So all we can do is rent the DVDs by mail. Like Dave, I wonder why I can't get a DVD by mail plan for a reasonable price. With the new increase, I'll be paying even more for both Instant Watch + DVD by mail--only half of which I can use. It's unfair. Offering the $7.99 to those who just want the Instant Watch half makes it obviously unfair. Please reconsider your pricing policies and offer a 3rd option for those of in rural areas without DSL or cable. Richard Dryden 11/30/10 I believe Netflix corporate strategy for the upcoming increase from 15.95 to 19.95 is unacceptable. As a customer for 4 years now, why should I have to pay for an action by Netflix that is a pilot program for online streaming of all movies. That is routinely paid for out of R & D types of budgets. With this increase Netflix will offer about 10% of their movies to those paying 7.95 and slowly increase the % of movies availabe full time by using the 4.00 increase in unlimited DVD membership. Once all movies are online all members will use the 7.95 membership but this will be an even greater profit to Netflix because they do away with DVD storage and shipping. So long term members will pay for the development of this action with an increased and unfair membership plan where Netflix should pay for it and then realize the profit when DVD are gone. Great for stock holders and corporate big wigs but wrong for faithful members. Dave 11/22/10 The reason I originally joined Netflix years ago was to receive DVD's by mail. That's all I wanted and that's all you offered. We were both satisfied and Netflix grew, a lot. Now you're saying that current members want this and that and to get DVD's by mail I now have to get this and that even if I don't want it and then pay a lot more than I've ever paid. But surprisingly, you now have a special plan, for a lot less money, for those who only want to instantly watch TV episodes and movies on a computer or TV and who apparently don't want to receive DVD's by mail, and you are accommodating them. What about the people who helped your business grow? What happened? Why can't I get the plan that I originally joined Netflix for, at a fair price? Don't you still have the ability to offer just DVD's by mail? Sonja Burton 11/14/10 I love Netflix. I have very rarely had a problem, and If I DO have a problem I just report it and they immediately send me a fixed disc. If you are so unsatisfied, you are more than welcome to go back to paying $5 per rental and ridiculous late fees. Netflix has replaced cable and weekly rentals for me. Netflix... you rock. Patricia 11/9/10 First of al1 this is not about Netflix service of DVd this is about the way this company treated my husband who was employed at one of Netflix Hubs that processed the Dvd to send to their customers. The Hub is located in Las Vegas and my husband got the job through Spherion which is a employment agency in Las Vegas. My husband was let go from the netflix hub due to a supervisor there said he was late twice. My husband said that he was only late once. The superviser used poor judgement and not researched my husband's attendance. The woman superviser assumed he was late. I believe my husband, and know he is on time for work. The Spherion agency didn't even try to investigate my husband's explanation all they care about is greed. Netflix won't get my business anymore due to how they treat their employees like my husband. I paid my membership dues faithfully each month and never late. I have been a member with Netflix for 4 years. Netflix this is a wake up call for you. Start treating people with respect or you will be out of business soon. My business will go to RedBox because they are much cheaper for my budget since my husband can't work for a while thanks to YOU NETFLIX. I HOPE YOU ROT. AND BY THE WAY I AM TELLING MY FAMILY AND FRIENDS NOT TO DO BUSINESS WITH YOU. YOUR COMPANY BETTER LOOK INTO THAT HUB IN LAS VEGAS AND FIRE THAT B.... WHO LET MY HUSBAND GO. Gary G Welch Sr 10/22/10 I was invited back because I was a previous customer. I went through the process and was told I would get a 30 trial free for returning. The next day I checked my bank statement and Netflix had debited my account twice. I called customer service and spoke with their rep. He told me that there had been a previous account at that address that was canceled in June, 2010. and I was not eligible for the 30 day trial. The account was in my son's name as he is a junior. I called again the next day and spoke with the rep and was once again told that I didn't qualify for the 30 day trial. I requested to speak with a supervisor and the supervisor told me the same thing. I'm sick of trying to deal with Netflix. Watch as much as you want. Now with more movies and better choices! Have another FREE TRIAL on us! Dear Gary, There's no limit to how many movies & TV episodes you can watch. Start your FREE trial! Click here We're always adding more movies & TV shows that you can watch instantly. Watch as much as you want, as often as you want – all for only $8.99 a month. Plus, for ultimate selection, you also get DVDs by mail. Come back today and try us again for FREE. Thousands of choice, available anytime. We're always adding more movies and TV shows. We're always adding more movies and TV shows. Catch up on TV shows: Lost Desperate Housewives Heroes Dexter Watch a recent movie: Bolt Paul Blart: Mall Cop Hancock WALL-E Plus, ultimate selection on DVD • New Releases, Classics & TV episodes and more! • No late fees – ever! • Ultimate convenience – no driving Plus, ultimate selection on DVD! Watch as much as you want! Come back to more movies and better choices than ever. Try Netflix again for FREE! –Your friends at Netflix chayo 10/21/10 Have been a member since June 2010 and until today, my first issue. Just cannot seem to log on to your site. And it's not my computer cause I can get to other sites .... anyhow, I am very satisfied with your service and thanks for sending the DVD in a timely fashion. Thanks .... hope I can log on soon!!!!!!!!!!! marc robins 10/12/10 yea i too experienced the piss poor customer service provided on the telephone, i spoke to anita, lauren, jerry and benjamin who all stated that they were the ONLY supvervisor working and refused to transfer of even give me the name of their boss. However their corporaate office number is 408-540-3700 and i wanna see how the corp.office responds to me treating them the same as they treat us Amanda 9/26/10 I love Netflix! Lisa Wade 9/22/10 We have had good experiences overall with Netflix but I would like to be able to search for movies by categories for holiday movies. Netflix really needs categories for each major holiday. It would probably increase rentals of those movies if people could search by holiday. For instance, Halloween is coming up. If you had all the Halloween movies grouped together under a Halloween heading, it would be so convenient to find all the good Halloween movies. Please consider doing this. Matthew Archer 4/20/10 I am going to write to Katie Couric, Brian Williams and the one on ABC.....and tell them what a horrible experience I have had with Netflix. Terence K Hird 4/25/10 I cannot believe your customer service. Two DVD's in a row that are defective and when I call I get lectured on how I always need to report defective DVD's or how can NETFLIX be expected to deal with the problem. Huh? How can he resolve this he said. So I said at this point I think it is fair that we should not have to pay for the month. He says no can do but we can send you replacement DVD's. this is complete disrespect of the customer. Eat your own dog food, NETFLIX. You should have to rent DVD's and experience this. Blockbuster -- Bye bye. NETFLIX -- soon it will be bye bye. Anom 5/20/10 I have had very similar service only worse from scrathed discs, to broken ones, and just recently 4 shipments in a row were bad or wrong. When I spoke to Jeff a supervisor, he said he would not report my problems to his manager or any of the higher ups and theey do not take phone calls. Horrible Experience 9/15/10 I finally decided to sign up for Netflix since they offer 4000 United Miles, I kept calling and calling and they kept saying "we're researching" to brush me off. I never received an e-mail as they promised I'll get a response in about 48 hours. 2-3 weeks later I had to call again and this time someone had the guts to say "no, you're not eligible." I went through their stupid promotion webpage and enter in my United Mileage account # and everything as a first time customer so bottom line is I got ripped off and paid for their service for 5 damn months because they kept me "waiting" for SO long. I hate them. I'd rather buy or rent it else where. G.L (California) ruby 9/18/10 This company deserves to go in the books as one of the worst customer service experiences ever. They billed me for an account I never used and when I called for a refund they told me their "system" would not allow a refund and that I should contact my bank. So this place basically took my money for a service they didn't provide, and were like, "good luck in getting your money back, ha!" Thieves!! sharon 9/10/10 I cannot begin to tell you the problems we have had with Netflix. The last disk we got contained two episodes of an English mystery. We could not finish either one because it stopped midway through because of poor quality. Yes, we did wash the disk, but that never solves the problem. Do you ever replace disks? Count us as another dissatisfied ex customer. Christine Rodriguez 9/13/10 We've been customers for serveral years. Never had one problem. They have even sent us extra discs for having to wait a few extra days. We love Netflix so much we cancelled our cable! No need for it anymore! ADAM 6/21/10 I CAN SUM IT UP REAL EASY. NETFLIX SUCKS!!!!!!!!! CUSTOMER SERVICE SUCKS. THEY DON'T CALL YOU BACK. I'M BEING BLAMED FOR POST OFFICE MISTAKES. RUN FROM NETFLIX. I WOULD RATHER BE NEUTERED, THEN HAVE SERVICE WITH THEM AGAIN. ALSO HAVING THE PROBLEM WITH GETTING DEFECTIVE DVD'S AND THINGS NOT GETTING RESOLVED PROPERLY..........GO TO BLOCKBUSTER!!! Mr. Tucker 8/31/10 I have been a customer for 2+ years. I have not had any problems with receiving the movies I want and all have worked well. My prepaid credit card expired and I received a new one from the company. Netflix will no longer honor my new prepaid credit card, because the old one expired. Instead they want my bank card or they won't do business with me. They have always received their money and never once had to wait for anything. This is a policy change at Netflix. When questioned about the legality of their request and lack of notification to their customers, the story changed to it is a system change not a policy change. I am 57 years old and my bank account is not open for businesses to help them selves to as much as they want. At a time when identity theft and fraud are so prevalent in the world, Netflix wants it's customers to give them access to their banking information. Well Netflix you can put your service where the sun don't shine. I will be happy to do business with Blockbuster who does DVD’s by mail now too and who thinks my money is still good enough for them. My next stop will be the Federal Trade Commission and the Better Business Bureau with formal complaints about Netflix business practices. Netflix no longer has a monopoly in this certain category, they are now apart of an Oligopoly and I for one think Netflix is going to lose more customers. I for one am glad they have competition like Blockbuster. They will continue lose their money because they do not trust their customers. These are the same customers that pay their wages and keep their business solvent. Ms. Leon 8/19/10 Netflix takes your money. I cancelled my relationship with this enterprise on August 2009; they kept billing me, finally they stopped. In January 2010 they began charging my credit card monthly for nothing. I never reopened the account; I called, called, called and no one listened. I contacted my credit card to dispute all these charges. Credit card asked Netflix to stop and reemburse me the $60.00 they have charged, again, for nothing. To date, they have refused to refund the money they took from my account. I feel this company is dishonest and does not care for the public. They just take your money. Someone has my money in their pocket. I will persist as this is against the law. 7/30/10 Netflix Shipping Facility PO Box 17699 New Brunswick NJ 08906 July 29, 2010 As one of the trusting fools that purchased your service, am tried of the sloppy and scratchy product that reflexes the lack of respect for the customer. When I first complain I was told “to wash it”, I did so, again, again, so on and so forth, I did your work. I am disabled and re-mailing, calling in complains is just not worth it. One word, Blockbuster. If the rest of your releases are the same percentage that I have experience, it won’t be long. Is it that the movies are going to “Newark” NJ, so the quality does not matter? Is it that I am not upgrading or taking your super duper deal, why would I you can not get the simple stuff right? Big American business, = “how can we rob the little guy/gal” to make the net. The Italian Job Clockwork Orange Entrapment Crash Emmanuelle Inside Man Quest for fire Highlander You Only Live Twice Vanilla Sky All straight out the trash, to name just a few. Gone shopping Milton Nazario 8/10/10 FYI….. Netflix has been getting worse with selections and having the quantity to fill orders for rental for example Blockbuster has in their new releases 8 new titles under Fangoria FrightFest and you have none. Another thing your watch now instantly selection isn’t that great you could have a way better selection and instead of photos of the management team having their photos posted they should have there corporate emails posted. Ryan 8/17/10 What are you clowns talking about. Netflix is smooth and easy. If you receive a damaged DVD (which I haven't yet after 3+ years of service), you simply go online, report that it was damaged, and mail it back. If you were to lose a DVD you simply go online and report it lost. Netflix will charge you $15 but if you find the DVD anytime within the next year, you can mail it back for a refund! (Remember when Blockbuster would charge customers $45 if you lost a DVD.) Netflix has month-to-month contracts. If you don't like them, just quit. (Try quitting your cell phone contract or gym and see how difficult they make it!) If you want to freeze your Netflix account for a few months to save money, you can do that. You can stream movies instantly for free. I'm totally baffled at all these responses. I disagree with all negative experiences. James Guinn 8/8/10 We've been satisfied customers since 2007. Unfortunately, your Website and position does not provide "actual" contact;just "canned" perfunctories. We very much enjoyed "A Year in Provence" however, although Discs plural are mentioned in the hyp, there is no second Disc availabilyty. It would be nice if there could be perhaps a little more emphasis on consistancy and thoroughness. We'd like to complete our experience with this title, if and when you decide to make it available. Quality of service counts. Jim Guinn gollamas@casco.net Dave 8/7/10 This review is different. Been using Netflix for 3 years and never had 1 (one) problem. Interesting how so many are having problems. However, those of you havingproblems, I can read and feel the frustration. The problem is the people that you talk to that answer the phone. It's always the same. Lousy customer service. They truly do not care or they would make sure the people that answer the phone talk like real humans that care. That would fix there problems. No charge Netflix, free advice to you. All you need to do it take it. Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7   Page 8     Write A Review For Netflix Corporate Headquarters Note: This is not to be used to contact Netflix Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Netflix. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

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