2 Folsom St. San Francisco, CA 94105
(650)952-4400
Reviews For Old Navy Inc Corporate Office
Irritated  | 1/29/12 |
| I tried to use the $10 off a $20 purchase coupon I was given with my previous purchase at an Old Navy store in Maine. It took me a long time to find something (most of the clothing at Old Navy doesn't fit me right anyway.) I stood in line for quite a while to pay. When I finally got to the register, the cashier rang it up and the amount came to approx $26. I had expected the amount to be about $16 after the $10 off coupon. The items I selected were $14.50 and 2 for $10. I questioned it and the cashier explained that the $10 had been divided up and taken off each item. He didn't seem to realize that $9.50 plus $2.50 plus $2.50 should add up to less than $20, even with tax. I started to get very upset, but he wouldn't check it, so I told him to keep the items and the coupon and I left. I will not be shopping at Old Navy again because of the poor customer service, long lines, and mostly cheap quality of clothing. | |
| Shelby B. | 1/29/12 |
| I can't stand the way your bill paying for the credit card works. Can't pay in the store?? $15.00 to pay over the phone?? It's like ONLY people who use checks and make payments on their bill! I am having such a hassle just to pay a puny $45.00 bill by the due date and it could all be SO much easier if I could just use my debit card to pay online or in the store! I am cancelling my card after I FINALLY get this bill paid...... | |
| Kelly Burrell | 1/23/12 |
| I AM VERY DISPLEASED WITH THE CUSTOMER SERVICE, AND EXCHANGE POLICES AT OLD NAVY IN ARDEN NC. MY MOM BOUGHT ME A COAT FOR CHRISTMAS. SHE GAVE LIKE $45 DOLLARS FOR IT, AND IT DIDN'T FIT. SO I TAKE IT BACK WITH MY MOM TODAY, AND THEY GAVE HER $13 BACK FOR THIS COAT WHICH THEY COULDN'T GIVE IN CASH THEY SAID THEY HAVE TO MAIL A GIFT CARD FOR THIS SMALL PETTY AMOUNT. WHICH DOESN'T MAKE ALOT OF SENSE WHEN SHE WAS MAKING ANOTHER PURCHASE. WHY NOT JUST LET THE AMOUNT GO TOWARDS WHAT SHE WAS BUYING? NOT ONLY THAT SHE CALLED IN A FEW DAYS AGO TO FIND OUT WHAT THE POLICY WAS AND SPOKE TO MANAGER ON PHONE, AND HE HUNG UP ON HER!!!! SERIOUSLY???? FROM ALL THE COMMENTS ON HERE I READ IT SOUNDS LIKE OLD NAVY HAS CUSTOMER SERVICE ISSUES THAT DESPERATELY NEED ADDRESSED. THEY HAVE NOW LOST TWO MORE CUSTOMERS DUE TO BAD CUSTOMER SERVICE. I LOVE THE CLOTHES AND ALL, BUT THE PRODUCT CAN'T ALWAYS SELL ITSELF. GOOD LUCK. JUST HOPE WE CAN GET THE $13 BUCKS!!!!! | |
| mitch | 1/18/12 |
| Cant pay this bill in any of there hundreds of stores. $15.00 to pay over the phone, $4.00 to pay on line, both are done by user input alone. Free to pay by mail, which requires mail room employee or employees to sort and deliver the envelope, an input opperator to open the envelope, read and type in the account number, read and type in the the amount of the payment and read and type in the bank or card information. seems to me this busseness got it backwards. i'll never shop here again. a busseness that doen't watch its own money is not to be trusted!!!! | |
| Aly | 1/9/12 |
Hello there. I wash't going to write anything, but the fact that I am still upset about this weeks later makes me really feel like something needs to be said. I am disgusted by the staff of the Old Navy in Enfield CT. I went in around Christmas to do some last minute shopping. I brought some coupons that I had received in the mail. The cashier could not figure out how to put the coupons into the register. Then she told me that she didn't know how so I couldn't use them. I asked to speak to a manager. The assistant manager, Kathy, came over and basically told me that she didn't have time at the moment to train her employees on how to use the register so she wouldn't let me use the coupons. I tried to remain calm and continued to be pleasant. I just said how I did not understand how they could send out coupons that they wouldn't show employees how to use. Another assistant manager, Julia, came over and was even more rude than Kathy. Julia did not even know what the situation was and instead of asking what the problem was, she jumped to the conclusion that I was trying to use a coupon that was expired and she said rudely to me "YOU SHOULD LEARN HOW TO READ." I was shocked that someone would speak to me like this without even knowing the situation at hand. She continued to make more and more rude assumptions and I was trying to hold back tears at this point. I was tired of being harassed and took my coupons and left the store. As I was leaving, I asked the greater who the store manager was and If Kathy or Julia was the store manager - the girl had no idea who they were. Apparently the employees are just generally not informed. I will definitely not be returning to this Old Navy again. It's really sad to see a place I used to enjoy going to have employees and management that treat customers so poorly. I really hope something can be done about the lack of customer service at this store. | |
| f | 1/3/12 |
| i am responding to the anymous lady from 9/11 the same thing happened to me it was in 09 an employee stole my numberand charged a 300 gift card i have been fighting with them for 9 months now and they are all stupid stupid indiviudals noone puts notes in the account you ask for a simple letter they can't produce it i am totally disgusted i would fire them all i take notes names id # what time i called whatthey said i have had calls pullled im would love for you to contact me | |
ANGRY CHILD  | 12/26/11 |
| My daughter really wanted a shirt from old navy and there was no assistance at the store in McAllen Texas located on Trenton and 10 street... there were 3 cashiers and asked if anybody was working the floor or at least the fitting room and the cashier said no its only us 3... the line is curled all around the store.. Really 3 employees running the store... so my 4 year old was throwing all kinds of clothes off the racks n tables maybe next time they will be better staffed!!!!!! OLD NAVY CUSTOMER SERVICE SUCKS hopefully learn a lesson when they have to pick up all clothes off the floor cause my lil Tasmanian devil left the tables empty... Sweet revenge!!!H | |
| Very Upset | 12/26/11 |
| Today I was in the old navy store in the Tanger Outlet in Riverhead, NY, I wanted to do simple exchange, one of there employees , Carissa, didn't know how to do her jod, she tried to tell me I had to give her $42 , when I told her that can't be right and asked for someone else to help me, see proceeded to call me TRASH, under her breath but loud enough for me to hear her, when another employee hepled me with my exchange I only owed $0.05 , that's what it should have been, but Carissa couldn't figure out how to do her jib correctly , when I went to tell the manager what ,Carissa had said to me all he said was I will handle it, I am not happy with the way he delt with me,either, I work in customer service also ,and have never ever treated one of my customers with such disrespect , I know how difficult people can be, but you NEVER treat anyone like that, I will make sure she get written up for her immature and unprofessional actions, at the very least !! | |
| Linda | 12/13/11 |
| I am very upset and shocked that Old Navy could run their business the way they are in Lafayette, LA. It seems as if “someone” has become disgruntled or angry at another employee and trying to cause trouble and instead of the management seeing this, are acting on false pretenses, and trying to find something on the employee. I shop at Old Navy wherever I am, but more since my daughter started working there. She was so proud of her job, and took pride in it, trying to excel and move forward. And as soon as she does, what happens? Here is the scenario, My daughter Tammy has a credit card that belongs to me that I got for her to use. This is the same as me giving her money which is my choice to do as her mother. The last time I looked at the law, as long as I give permission for someone to use my credit card, it is not considered fraud. I don’t live close enough to be able to help her when I want to, so I chose to do it this way. She has had this credit card for years. Sometime she pays it when she can, and other times I pay it. I don’t monitor what she uses it for because I know she is using it for her and her children. What you are trying to do is absoultly ludicrous !!! Your taking a good honest person and trying to accuse her of misconduct based on MY Credit Card that she has every right to use!!! | |
| Mrs. I Will Never Shop At Old Navy Again! | 12/10/11 |
| I will never shop at Old Navy again! I went there just to exchange a coat that i received as a gift.At first I was told I could not exchange the coat had tags and all, the salesperson had to go ask manager then was told they didnt have the jacket only to find it on the other side of the wall. I found something i liked better and was told i could not exchange it cause it wasn't the same coat. He had to go ask the manager again. After telling me i could exchange the item i went to register to exchange and the girl said i would have to take the price of the item i was getting which was 15 dollars less! I don't mind taking the sell price of the item but that's not what she did she didn't even check to see what price it was ringing at! If this is the way they train their employees to treat people I will never shop there again!I have never had so much trouble exchanging a gift before!!! | |
| Thomas Hanson | 12/10/11 |
| WATCH OUT IF YOU ARE LOOKING FOR ANY CONSIDERATION FROM OLD NAVY'S CUSTOMER CARE TEAM!! I recently purchased a shirt from Old Navy to take along on a business trip. I had been looking for a button down plaid shirt in this color for years and was excited to have found it. My friends had told me to look into Old Navy since they had had nothing but good experiences with OLD NAVY. When I took the shirt slipped it on, it was so tight that I had to work to button it up. I looked at the label to double check the size XXL was right, but below in smaller letters it read Slim fit. I was able to wear the shirt but the cinches the buttons caused the puckers to show through the sweater. I know your rules concerning returns, but I had no other shirt to wear so I did wear it for two hours. When I contacted your customer satisfaction team I was told I couldn't exchange the shirt for a regular XXL. Now, we all know I could have worked a thread loose and brought it back for an exchange and all would be square, but no. I told the truth and thought it would be good for your store's help to make sure a large man buying an XXL Slim Fit shirt was made aware of just how slim they indeed are. This made no impression what so ever. I couldn't believe my ears. NO? I am a fairly new customer with Old Navy. My friends had all had good luck with you. I also realize that my purchases with your store total less than $1,000 in the past few months, but as you know, word of mouth advertising is both the finest and by far the cheapest. May I suggest you take a lesson from Nordstroms and due the math before you alienate any more of your customers? Old Navy didn't get as big as it is by treating people this way but I guess my rate of expenditure per month doesn't deserve any consideration but should that even be brought into the equation? Oh well. . . .I'm sure no one reads these letters anyway. I just thought you might want some feedback although I plan on telling my story to anyone who will listen whenever the subject comes up of being treated like dirt. I'm sorry this turned out the way it did. I love the items I have purchased especially the shirt in question here, but I refuse to spend a nickle in a store that isn't fair in it's dealings and with such a short sighted approach to doing business with the public. | |
| teresa button | 12/5/11 |
| I went to an old navy in duluth georgia pleasanr hill rd and had been there when i first moved here 5 years ago and the service was not that good so i shopped at other old navy stores but on this sunday while i was shopping in the aera i decided to see the new styles. It was a crazy sunday after black friday and people were just acting to rude to the staff but to my surprise as i walked around i saw some of the kindest and most professional staff. As i stood in line to pay all i could thinl about was the recovery of that store that night because it was a real MESS. The cashier suggested i match some of my itens with accesories and due to time i declinded . happy the staff was kind and great style. Well i had to go back for te scarf and hat that as my cashier said looked GREAT. But what caught my eye on monday was the PERFECT looking store. I worked at a gap in miami 25 years ago and know how hard it is to make the store look great but this staff did just that It looked awesome and the staff all had smiles. I asked to speak to the manager and he was so charming and approacable, i asked for everyones name that did the recovery of that store. The best part is tha they did not work over night which seemed like the way to go since the crowd did a job of messing all the items together. On monday the store looked PERFECT staff smiling joking around getting it done. The attitude in the store did a 360 no doubt. This store moved up to my number one not because of the price or the style of the clothes. but because the staff managers regional director Loretta Tann Eric Bowman district manager must be great bosses to get so many employees to be on the same page. Please let Brea,Tomorsha,Randyln,chrstal A,crystal b, dan,Patree,merecdez,jhanelle,rayson,Ashele,jade,kenyatta,derrick and nicole..I would like you to give the staff at pleasanr hill old navy a THANK YOU WELL DONE GREAT JOB. The store did such an amazing job. I will check to see if you did reach out to this store to tell them how great they all are there. You should be proud of your entire staff at that store. WOW WOW WOW GREAT JOB INDEED.THANKS TO ALL YOUR STAFF IN THAT STORE. | |
| Very Disappointed. | 11/25/11 |
| I am very disgusted with the efforts of store number 03341…I attended the black Friday event and I can honestly say that due to this single experience I will NEVER shop at ANY Old Navy Store again. I’ve shopped for years at Old Navy…so my wife and I decided to go to the black Friday event to shop for our kids…..the nightmare started when we went in the store ,after waiting 45 mins to get in, we were about 200-300 people (maybe more) from the front of the line. By the time we got in it was pretty much grab and go. The biggest issue was that you were WAY understaffed, with that many people expected Old Navy should have know in advance how many staff members were going to be needed. With 10 cash registers available ONLY 5 were being utilized. Needless to say we “stupid” waited 1.5 hours to check out…. Completely unbelievable AND unacceptable. Needless to say that I’m fuming even today (the next day) and of course I had to make my disappointment known to my facebook and twitters friends.. Old Navy you just lost a loyal customer, and should have focused more on Customer Service instead of just making money. | |
| Sandra Minot | 11/24/11 |
| At the Old Navy store in Clearwater Florida waiting in line for Black Friday. All I can think about it that Black Friday at the Walmart where one shopper died. This is so poorly run,people cutting in yelling at each other and Im waiting for a fight to start. I called the store spoke to an employee about the problems outside. I was told that someone was coming out with the wristbands. Its been an hour and half and still no one. The crowd is getting bad and I don't want to call the polce. Can you please come up with another way to give away things on Black Friday....Please | |
| Amy W | 11/7/11 |
| I had the best sale assistance in Sanford, Fl. Tina M went above and beyond to help me. I have been in several Old Navys and never experienced this level of help. She was PHENOMENAL!!! | |
| Marian Wilcoxson | 10/28/11 |
| Today, I visited the Old Navy store in Conyers, GA. I presented my check to the clerk to purchase an item totaling $13.71. The clerk advised me that my check had been declined and asked for another form of payment. I expressed my surprise to the clerk and asked her why it had been declined as I gave her my credit card to complete the transaction. She did not know, but said I could call the company listed on the back of my check to find out why. The company who declined my check was Electronic Clearing House, Inc. @ 1800 849 1209. As soon as I left the store with my purchase (10:38 am EST) I called the number, but got a busy signal. This really infuriated me my check was declined and now I couldn't find out why. Frustrated, i contacted my bank to ensure no one had taken money out of my account. My banker verified there were sufficient funds in my account and that the bank does not decline checks. I decided then to contact your corporate office. I spoke to Dana in Customer Service and she attempted to call the number, but got the same results. She then gave me another number(1 888 461 2827) which I called and spoke to a rep who researched my account and could not figure out why I was declined. His only logical explanation was the cash register at the store read my checking account numbers incorrectly. Old Navy should have their cashiers run the check through the register a second time when this happens to ensure they give the customer the benefit of the doubt and not embarrass them. | |
| Samantha Escobar | 10/20/11 |
| I've been trying to pay my bill on-line and always have trouble. I tried a few days ago, earlier today and tonight, this time the system locked me out so I called the number on the screen 3 times. Each time it said to try back later. Now my account is overdue. I am a newly single, laid off mother who can't afford to pay a late fee which will be added through no fault of my own. I found no other phone number or email where this could be addressed. I always pay my bill on time and have previously done so online but always have some trouble and payments are not accepted in store. I now wish to pay the balance and cancel the old navy card. It is just too much trouble. YOU SUCK. | |
| concerned customer | 10/10/11 |
| I was in the old navy at the tanger outlet located in meadowlands,PA. I over heard the manager really giving an employee hell, I don't know why but I don't think she was very professional about it.It also looked liked other employee's needed help with things, she was know where to be found. And also what happen to the way old navy use to be, well made clothing! I don't plan to shop at old navy anymore, I'm tired of buying your clothes and washing them to see they were falling apart at the seems, lunk! I think you should check into that old navy at the tanger outlet. | |
| Company Evaluator | 9/25/11 |
| Dear Old Navy simpletons, This letter has been written in regard to your company and its unbelievable lack of any redeeming qualities. Your tastelessly decorated and oversized stores with their unrealistic ethnically diverse cluster of mannequins and teetering shelves stuffed full to the point of fire-hazard status with "clothing" of sub-par quality barely even comparable to the sweatshop rags on the shelves and racks of Rugged Warehouse that even the rats in the store would opt out of emptying their bowels on. Not only are said clothes such garbage, but the overall "style" (to use the last word any sane person would use to describe your rags) is drastically out of touch with and devoid of any current style other than that of a refugee camp in the Sudan; overly saturated with unflattering colors, cut exclusively to accomodate the contour of swollen bellies, and usually pre-worn and stained with the bodily fluids of the idiot who wore them last. While there are those who call this "innovative style" (usually the mentally handicapped, better known as "Old Navy Employees") I and the rest of the educated and sighted world call it "a regrettable disgrace and an ugly fact of life". Your advertisements are horribly thought out, utterly tasteless and obnoxious, and make your company look somehow even more pathetic. In closing, please refrain from making, selling, and especially advertising your insulting garbage. Better yet, please disappear from the face of this entire earth, preferably by killing yourselves in the most painful way possible. Hopefully in doing so you will for the first time in the history of your shit company, do some good for this world. Thank you. | |
| Tommy, aniebiet friday | 9/25/11 |
| Dear please i need help from u people i have try all porsible ways tobe like u i tommy aniebiet friday graduated in institut of oceanography marine biology unhersity of calabar | |
| Lyn | 8/8/11 |
| I have shopped at Old Navy for 5 years and not had a problem this year however when I went to make and exchange I was treated harshly and unfairly and the store manager waas very rude.. I actually had my reciept and returned some items and was then told they would mail me a check only the check turned out to be a store voucher. Well I paid cash... Not a store voucher which is not fair... So now buyer beware this store has lost is spunk with me I will no longer recommend anyone shop there .... | |
| Lisa Kennedy | 8/11/11 |
| I am SO disappointed with ON customer service and ON in general. I purchased school items 2 weeks ago on 8/1, Monday on line, my debit card was charged a total of $54.30. On 8/5, Friday I rec'd an email that one item had been shipped (still have not rec'd it ). The following week while checking my online bank statement I saw that on the following 8/10 Wed ON had run my debit card a total of 4 different times over the 2 week period causing 2 overdraft charges totalling $72. I called the bank and they gave me ON phone number and told me to give ON a call and ask why they had run the card so many times. When I called ON the first girl I spoke w/was very sincere, she then put a billing person on the phone who I explained the situation to. She wanted to do a 3 way call to the bank to find out why they charged me overdraft charges, I explained to her AGAIN it was becuase the card had been run so many times. Anyway, I did allow her to do a 3 way call (complete waste of 1 hour!!!) w/the bank. Which the bank clearly stated it was a banking error so they would not refund the fees. The billing lady admitted that ON had made a mistake, and how unusual it was that ALL of my items (which is the reason the debit card was run so many times) were being shipped separately. I still have not recieved ANY of the items !!!! ON did not offer any compensation, a discount for future purchases or gift card. I am so appalled by the lack of consumer satisfaction and will NEVER shop here again. I have been a long time costumer but I will be shopping elsewhere in the future. On a positive note, I strongly suggest The Children's Place. I ordered items the same day as I originally ordered from ON, and the were shipped out the next day and on my doorstep immediately. Now that's what a customer expects, not the debacle that ON seems to create !!!!!!! | |
| Denisha Furlow | 8/13/11 |
| I went to old navy on barnes rd in colorado springs co. The lady told me she was giving me a card to save money and get discounts. I had no idea it was a store credit card. I got a bill in the mail and was charged an additional 15 dollars to pay the bill. I had to call customer service 4 times because i had cancelled the card and no one would talk to me so i could get my bill paid. They were extremely rude and two of them barely spoke english. I was also charged late fees, when i even tried to go into the store for help to pay the bill but they told me to call the same number i had been. So much for getting a discount! I will never shop at any gap related store especially old navy ever again. | |
| abul kashem | 8/22/11 |
Dear Sir/Madam, GOOD DAY TO U !! This is Md. abul kashem from HI-CARE from BANGLADESH. This is an introductory letter being sent to you to present our company, HI-CARE a privately owned Bangladesh based 100% export oriented garments EXPORTER. We directly produce woven, knitwear,sweater and other RMG through our factories in Bangladesh. Our production is made through the most skilled selection of tissues, fabric manufacturing, and professional rendering, always maintaining the best prices on the market. Our personnel's have a long expertise in textiles and RMG manufacturing. We manage the fabrics from Bangladesh, India, China, Thailand, Malaysia, and other countries which covers gsp & sometimes no gsp if other than Bangladesh. We already established partnerships with Singapore, Japan,Turkey, Germany, Spain, and France and our clients have always relied on our good quality of workmanship and honesty. We are exporting loads of volumes. We are exporting to different clients, hotels, chain stores etc. My factories are well decorated & suitable designated with ease & comfort. You Will love to see my office as well as factories.The factories are having very good capacity & the satisfaction level is up to the perfection. Our point of focus are quality and timely shipment.will be in timely. We trust that our skills will b e pleasing to you, and hope to hear from you soon. I would highly welcome you if you want to visit my office & would be very happy if you be my guest. Hope you would feel of high interest to work with us & revert me with the inquiries that you have. Best Regards Md. abul kashem Director/technical Hi-Care Branch Office: House # 58, Road # 13, Sector # 12, Uttara Model Town, Uttara, Dhaka-1230, Bangladesh, Phone: +880-2-8933605 Cell: +880-1926041822 E-mail: kashem@hi-care.com.bd (skype hicarekashem1) hicarekashem@gmail.com Website: www.hi-care.com.bd | |
| Jim | 8/31/11 |
| You guys put of some of the worst commercials I have ever seen. Everytime an Old Navy ad pops up on T.V. I want to vomit. FFS, Get a better marketing team, your current one sucks | |
| Anonymous | 9/1/11 |
| If I could give Old Navy a 0 for stars I would! Recently I had a collection agency start calling me to tell me I owe almost $300.00 to Old Navy. I was in complete shock as I knew this had to be a mistake. Over a year ago (the last time I even used my old navy credit card) I made a ~$40 purchase at Old Navy, when I went to check out the cashier had asked me if I wanted to use my old navy card (which i hardly every use unless I plan to pay it off right away so I dont accure the outragegous interest rate)I informed her I didnt have it on me, so she said she would look it up. She then told me my account was inactivated due to inactivity and that I could save 10% and get a free bag/beach towel if I applied for a new one. So I did, I made the purchase, paid it off that month, and that was the end of that. Until a few month ago, when I tried applying for a Babies'R'Us card, I was denied. I have excellent credit, always have, so I started looking into why this was. At the same time, I started getting the phone calls from collectors. I called Old Navy and they said they could not help me as this was sold to Monarch Debt collections. I called Monarch and they told me if I wanted to fight this I had to send in a written letter. So i did, I mean, it didnt even make sense, If I owed Old Navy money why did they let me open a new account, lie to me about why the old one was closed, and NEVER send me a bill??? Anyway...this has turned into a complete nightmare for me as I sent my letter fighting this and they still are calling and have not removed this charge off my credit report. Needless to say, I am telling everyone what Old Navy has done and I will NEVER shop there again! | |
Kari  | 9/2/11 |
| Old Navy is very subtle in their deceit -- I thought I was the only one who screwed up with the signs and sale price but when I read reviews, it has happened to many other people as well - who see a sign that says something is 40% off, find the same items across from it, get to the register to have it ring up as only 20%. fraudulent advertising. I also remember many years ago my check being declined when I had well over $900 in my account. I had a boatload of clothes and was denied (publicly like others). turns out the young lady had put in my driver's license with a zero first, not an O. | |
| Philip Hodgens | 9/3/11 |
| Re: Your Alabama Commercial I just have to ask. What are you people thinking and who is the idiot that approved this commercial. A commercial I would like to add, will seriously damage your State of Alabama sales for generations to come. | |
| come to our boardman store | 7/6/11 |
| You have the best sales people in your boardman, ohio store. They go out of their way to get you everything your looking for! One sales person, Olivia, ALWAYS is checking the back the "back" for us. Very professional and friendly. Returns have never been a problem at that store. Perhaps the sales people at the stores where others are having problems should do a stint in ohio! | |
| Mrs Ima Whiner | 7/11/11 |
| DERP!!! IDIOTS!!! Note: This is not to be used to contact Old Navy Inc Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Old Navy Inc. Your review will be posted and available for anyone to read | |
| Chere S Hallahan | 8/6/11 |
| "It's very discomforting that OLD NAVY was used as a "ploy" for Casey Anthony & Jose Baez to deceive the public into thinking she, who most believe is a child murderer, was shopping at an Old Navy store in Columbus, Ohio. This is BAD PR for Old Navy & could NEGATIVELY AFFECT future buying activity if Old Navy doesn't deny allowing this "SET-UP" for the Casey Anthony Team to use as a source for MONEY FOR MURDER!" | |
| Sheree Flowers | 8/6/11 |
| So, so sad that this company would be involved in playing games with the murderer of a 2 1/2 year old baby. Such a gross act from a company that so many young people shop at. I guess your example to young single parents is that it's ok to kill your baby, get away with it, and make lots of money from it. :( | |
| jean | 8/6/11 |
| SHAME ON YOU, LETTING A BABY KILLER WALK FREE IN YOUR DWELLING..................... | |
| lizz defilippis | 7/17/11 |
| this letter is not to bash old navy but to help them. i am a frequent shopper in many stores throughout bklyn and staten island. i can only imagine how high your loss units per day are. i have walked in and out of fitting rooms with people not even noticing me or looking to see the amount of items i have. if most items are taken in the fitting room, wouldnt it make sense to make that one of the most important areas of concern. iwould be interested in hearing from you. lizzdblz@gmail.com | |
| Muhammad Ashraf | 8/6/11 |
| Appointment as any suitable job, I have 8 years Garment technologist, /Secialist spec/ experience on all kind of knitted and woven garments wear. If any opportunities for me please advise to Email= tashqand51@yahoo.com | |
| GORDON R. HINSDALE | 7/25/11 |
| WHY DID I RECEIVE AN E-MAIL OF A STORE RECEIPT FROM custserv@oldnavy.com ? The store receipt was from 0ld navy - 5386, 65th Infantera,CAROLINA, PR 00938 Tel. (787) 701-0025 07/24/11 04:36:03 PM Trans,: 7644 Trienda: 05386 Reg.: 004 Cajero: 1093693 No. de validacion:9146 VENTA I have never been in an OLD NAVY store! I have never been in Puerto Rico! Gordon Hinsdale gordy1957@gmail.com | |
| Disappointed | 7/29/11 |
| Old Navy just charged my credit card twice for the same transaction/order and I have been waiting for 4 business days for the money to be credited back. They did tell me it was policy when I called and I would have to wait 3-5 business days for it to be credited back, but it still seems a bit ridiculous. I shop online frequently with many other retailers and have never heard of a policy like this one. I also live in Indiana and they shipped my package from Arizona to California before it even began to make its way in the right direction. Seems odd to me as well. Well needless to say I will not be shopping with Old Navy again. | |
| Shawn | 7/3/11 |
| I have never had a bad experience in one of your stores. I have always really enjoyed shopping there and had no intention of ever stopping. Untill I saw your for 4th of July commercial. How dare pervert a song that is so special to the country that I love so much. I can guarantee that neither me or my family will ever enter one of your stores again. To many people in this country have forgotten just what an honor it is to be an American Citizen. Oncw again - HOW DARE YOU!!!! | |
| Brenna | 6/23/11 |
| Our store in Palm Desert, CA. has been playing Spanish speaking only music mixed in with the regular tracks. I don't think it's appropriate or do I want to listen to this when I am shopping in American driven store. Please discontinue any foreign speaking music...it makes me seriously NOT want to shop here. | |
| Tk1012jm | 6/27/11 |
| All I have to say is that the complaints on here are unbelievable. I mean you take offense to a commercial, you won't shop at old navy because the won't process checks online I mean come on I am an avid online shopper and have never ever seen anyone process checks online. And if you don't like the commercials don't watch them this is the 21st century no lawsuit will hold up in court. You just want to sue them because you think you can and you think you can get some good publicity. | |
| Brad | 6/29/11 |
| As a Vet that fought for this great nation and saw his buddies die for that flag. I am deeply offended by the 4th of July sale ad. They have taken one of the most patriotic songs , one about the blood that was shed for our nation, and completely bastardised it. | |
| Theresa | 6/8/11 |
| I am extremely disappointed that the people of Old Navy have chosen to sell the t-shirt that supports the Gay/Lesbian Pride. And if that is not bad enough, you are also contributing money to this agenda. I had decided that because of this I will no longer be shopping at Old Navy with my 6 children. In addition, I have always found it a problem that you combine the men's and women's dressing areas together. | |
| June Barr | 6/8/11 |
| I just heard that Old Navy is joining the band wagon to support homosexual lifestyles. http://www.onenewsnow.com/Culture/Default.aspx?id=1364086 I suppose it's hard to resist all that pressure with your headquarters planted in San Francisco. Homosexuality is bad for our morals, it's bad for our children, it's bad for our country, therefore Old Navy is bad for me. I'm sending an email out to all my friends to let them know why we have parted ways. No store is worth the sacrificing of morals - NO store. Bye, Bye Old Navy. | |
| R. Rogers | 6/1/11 |
| I was disheartened to learn today that Old Navy supports LGBT Pride Month this June. Namely, by the selling of gay pride T-Shirts by Old Navy, with part of the proceeds going to IT GETS BETTER. (Of course, realizing where your corporate office is located, this shouldn't be a surprise.) I thought I would see what you are supporting and, against my better judgment, clicked on the link in the article for IT GETS BETTER. The content of the site was disgusting, but it opens ones eyes as to what and who you support with your profits. I will no longer be an Old Navy customer. I have also forwarded the article to many in my Family Values mail lists. I'm sure they will agree. Old Navy is off the list. We'll need to organize to hit the bottom line. | |
| | 6/1/11 |
| Will not shop Old Navy any more. Not happy that they will be selling t-shirts promoting the gay and lesbian agenda. | |
| Shawn | 6/2/11 |
| This is just to let you know that my family and many of my friends will no longer be spending our money at your stores because of your support of Gay Pride month. It's a shame because my wife and I like Old Navy clothes and the prices you offer. I personally do not support the gay agenda because I am a Christian and I believe that the Bible forbids this lifestyle. I have already posted on my facebook a call for all of my friends to boycott you as well. | |
| Bonnie Gibson | 6/2/11 |
| I am a High School Family Resource Youth Service Center(I'm like a Social Service worker) coordinator and am trying to get in touch with someone that can help me get donations from Old Navy for my non-profit oraganization...I am in need of lots of flip flops and any clothing you could send. if you need to call me my Office #270-338-3676 and my Cell #270-977-9775...Please call and let me know what you can do. | |
| Gwendolyn Baker | 6/6/11 |
| I have visited the Old Navy store in Co-op City in the Bronx store several times and have walked out without purchasing anything. Each time I've gone into this location I have to turn around and walk out because it looked as if it was hit by a tornado. It does not matter what time of day you enter this store the merchandise is on the floor loosely handing from racks; t-shirts, tanks and pants, are thrown on top of the bin which make the store very unattractive. I've gone to other Old Navy stores and have not found this to be the case, why would you allow one of your stores to show such disregard for your customers shopping experience? It is not just my feelings but a host of others that share my thoughts; this is your product do something to change my mind and my friends that you do care about yours customers shopping experience when shopping in your store. I will no longer shop at your establishments and I will tell my friends to longer shop at any of your stores until your store in Co-op City is as well maintained as your other stores. Disappointed Customer | |
| Dissapointed | 5/26/11 |
| I never signed up for your credit card. The sales associate tried to shove it down my throat but I refused. I never wrote my signature or gave any verbal authorization so by law you are charging me for a credit card illegally. I never even received a credit card. I called you continually to get you to cancel the card but you never did. You lied and said you canceled the card and rescinded all charges but now I find years later that you actually kept the account open and now there are close to a thousand dollars in charges on top of past charges that you sent to collections. I am a low income college student on full disability. I would never ever sign up for a credit card and you had no right to do this to me. I feel so violated by your company and I feel sick of fighting with you guys about this illegal scam that you have placed upon me. | |
| Alison Wauford | 5/22/11 |
| Since changing your store to "create bigger aisles" is a joke. I won't even shop there anymore cause I get ticked off when I walk in the store. The workers ar rude, there are NO CLOTHES and you call yourselves a "CLOTHING SHOP STORE".....you might want to rework that to "We have some stuff, but probably not in your size"! I think that the aisles were fine the way they were and so was the old staff...this new group of kids just don't get it and I have managed 2 business by age 19 and now own two of my own successful companies. My customer service is PERFECT! LITERALLY. Cause otherwise I too would lose all of my customers. Eventually you will fall into the group of store that has to shut down cause you just can't hack it anymore...and to add to that I used to manage The Limited Too at the age of 17! I know what it takes........I outsold my management! Get a clue or get out! | |
| Alison Wauford | 5/22/11 |
| By submitting my last note to you, it appears that you play the democratic game and only post what hurts you the least. ENJOY! | |
| Sandra Haffey 734-513-5798 | 5/17/11 |
| Very POOR service, repeatedly and consistently very POOR service. I am thoroughly disgusted with ALL dealings and correspondence associated with this company. VERY POOR SERVICE... | |
| Upset Consumer | 5/6/11 |
| Actually, I give Old Navy/The Gap a negative 12 stars! Twice I have shopped (Old Navy-Vacaville, CA) and The Gap (Davis, CA), written a check and TWICE my checks have been denied, told to call the E-check number on back 800-849-4209. TWICE I have called the number on the back, TWICE EchoCheck, Innovative Merchandise Solution, Intuit have looked at my check writing history using the last four digits of my license number to verify check authorizations of past checks written. TWICE I was told by each entity that it was NOT them it was my bank. TWICE I've driven to my bank to investigate the problem, TWICE my bank has said it is NOT them, TWICE I have called the Corporate Executive Office in San Francisco where "Jamal" couldn't help me but transferred me to a voice mail. Only ONCE did I actually get a real live person, "Tiffany" of Customer Relations Specialist, who seems bent on getting me to argue with her fast talking speech, taking no responsibility for Old Navy/The Gap. Talking rapidly and semi-rudely so that she could have the benefit of either hanging up on me or type-recording something off the cuff. In fact, she took great pride in telling me that she was the highest chain of command to speak to since she was located at the Ohio Office located at 5900 North Meadow Drive, Grove City, Ohio 43123. The problem was NEVER, NOT ONCE, RESOLVED!!! Old Navy, The Gap, you can do better----you need to do better----it doesn't make solid nor sound Customer Relations to have checks denied. I shouldn't have to apply Dave Ramsey's Envelope System and have cash on me when shopping if I so choose not to do so. | |
| rose | 4/27/11 |
| I have read the complaints about old navy, and I work at one in NYS, Waterloo Premium outlets. There have been issues with trying to get a manager, the second in command was doing a fantastic job, then Attilla the hun came in,making changes, pissing people off, cutting hours, and then when I asked her why I had my hours cut, she replied" I am sick of you, and I will not fire you, but you can quit" which I absolutely refused. I get 4.45 hours a week, we are losing our home, and they just hired 10 new beauties. I am 57 years old, I have filed a grievance with the NYS department of Human rights, and asked for a transfer to Gap which she refused. I am being punished because two weeks ago I was out with pneumonia, for three days, the only three days I have been sick in one year. This woman is evil and devious. Wait till she gets the paperwork for discrimination. I also named her right in the paperwork. The store is a filthy mess, the floors are do dirty that there are dust balls all over, the clothing drags in th is crap, the tables are a mess all the time, the fitting rooms are a disgusting mess, and so are the bathrooms, which old navy makes public then expects us sales clerks to clean up after the hogs. | |
| Sandra Fields | 5/1/11 |
| I was shopping in the Old Navy in the Source Mall Westbury NY, and when i was treated poorly by one of them employees named Constance she was really rude and i just was asking her questions about discounts i will not be shopping at that Old Navy again. | |
| R Reid | 5/2/11 |
| Heather Singleton and Wendy are both racist, so no one should care what they think, not even Old Navy. You're both very sad people... | |
| shermika | 4/22/11 |
| i dnt understand why old navy cannot put their plus size clothing back in the stores i mean its only right that we plus size women get to try on our clothes before buying them like everybody else i think thats how they are going to lose alot of customers i mean we deserve to get treated just like everybody else i really think they are discriminating against plus size people more than one person has said that they should put their plus size clothing back into the stores and i think they should listen i mean they would make alot more sales that way i mean i like old navy but would prefer to try on my clothes in the store i mean if im not gone be able to do that i rather not shop here so please consider it and its only fair to put plus size clothes back in the stores. | |
| zak arrowwood | 4/22/11 |
| you guys who work for old navy and support old navy by wearing the close are the disgusting low life forms of this earth | |
| A P.O.'D MOTHER | 4/13/11 |
| If I could give Old Navy less than one star, I most certainly would! My daughter is an employee in the Sherman, Texas store, and the entire staff is in grave danger as I see it, and Old Navy is setting themselves up for a huge lawsuit! I was told by my daughter that Old Navy's policies are that they are not ever allowed to say anything to a customer they know is shoplifting, even when that person leaves the store with merchandise. Nor can they contact the police! Ok, let Old Navy get stolen blind! But that hurts the employee's pocketbooks because it causes the prices to go up to accomodate what's been stolen. The next thing, and this is the danger zone here, is that there has been a man hanging around the store who goes in and stays for 4 to 5 hours at a time, picking up one of the mesh bags, filling it up and going into the dressing room with it and staying there for long periods of time! Then he leaves the bag and leaves the store. It was bad enough when it was one man, and now I've been told there are two of them! To me, this would seem these men are "casing" the store and planning on robbing it or worse! So help me Hannah, if anything happens to my daughter because they are not allowed to call the police on these men, Old Navy will have one of the biggest lawsuits they have ever seen! This is ridiculous and just plain STUPID! Those employees should be allowed to do what they need to to protect themselves! WAL-MART STOPS SHOPLIFTERS; WHY NOT OLD NAVY?????? | |
| NOT AN OLD NAVY SHOPPER | 3/30/11 |
| What is with this ima playa commercial? Do you now have prostitutes selling your clothing line? Playas don't have nothing to be proud of so why want to have that type of reputation? I will never ever shop at old navy nor will i accept any item from that store. If someone gets me something I will return it and spend the money at a store that has more class. | |
| Stacy | 4/1/11 |
| Was out shopping tonight at the Summit in Louisville KY. After numerous times shopping there in the past not satisfied with employee attitudes I decided to go back. It was 8:45 pm and as we started to walk in we were told that we need to leave because we are closed!!! (exact words)Guess what.............I'll never go back in there!!!!!!! | |
| Lita Johnson | 3/7/11 |
| I want to let Old Navy Corporate Offices know that two of their best managers are at the same great store in Phoenix, Arizona. I go to Colonade (20th St. & Camelback) often and I have found Wendi and Joey to be outstanding in their positions. Not only do they remember things about me personally (daughter living in NYC, upcoming South American themed banquet for which I was looking for an embroidered dress), they treat me like a friend and personally take me around to show me new items in that they know I will love and look good in. And they have NEVER been wrong. I will stop in to see them even when I don't intend to buy...and nearly always take something home. I LOVE Old Navy and this store, in particular! Thanks for finding and keeping great employees. | |
| hollis banks | 3/7/11 |
| hi, add another customer that had a $35 check denied when there was $3000 in the account!! when i called to get an explanation I was told it was either too young of an account, I had this account for 15 yrs. or there hasn't been any checks written on this account for a long time and I actually use this account almost every day. It's obvious that management doesn't have a clue!!!!!!!!! What a shame, good values, etc but idiots running the chain. | |
| | 3/9/11 |
| I went to an Old Navy store in IL and purchased some t-shirts that were on sale buy one get one free. I bought a few other things along with the shirts and didn't really pay attention when my total came to $125.... I paid with my debit card and when I got out to my car my husband was a little surprised that my total came to 125 when the 8 shirts I bought were on sale. After looking at the reciept we noticed that we weren't given the buy one get one free sale price. I immediatley took the clothes back in and the cashier told me that they would have to "post void" my original transaction for $125 and ring up my items again as another transaction. So when the items were rang back up I paid (again with my debit card) the $60 that I should of been charged to begin with and thought that was the end of it. I was wrong A few days later I was checking my online bank statement for an unrelated reason and noticed that there were two Old Navy charges that had both posted to and cleared my account. I called my bank and they told me that no credit was issued and that the $65 AND the $125 was taken out of my account and paid to Old Navy. I called the store back and was told to come back in with my reciepts and a copy of my bank statement. I wasn't quite comfortable showing them my bank statement but did it anyway so that I could get the situation resolved and my money could be refunded. I went back in and it took the manager 45 mintues to look over my recipets place several phone calls and then tell me there was nothing she could do and I would have to call the 1-800 number and speak to some one in customer relations. She pointed out that the reciept that showed my "post void" said that the transaction was "declined" under status. I have called the 1800 # several times and have been told that I am going to have to wait 10 days before they will even look in to it just incase the transaction hasn't cleared yet! My bank told me that if it was pending it would show as a memo and there is nothing. I have spent at least 3 hours and a half a tank of gas (i live 30 miles from the store) dealing with this issue and am tired of it. It's not like I did any thing wrong, I wasn't even making a return! I was over charged by over $60 and now I'm out $125 until Old Navy decides to "look in to it" all because I was over charged for my items. I will NEVER shop at Old Navy again... this should of been handled when I went back in to the store and showed the manager that both charges cleared my account. I mean what if that $125 was money I needed to pay a bill or what if it would of overdrawn my account..... I'm just beyond annoyed with this whole situation and dreading the fact that I have to continue dealing with it :( | |
| Jamie | 3/9/11 |
| Old Navy in Queenstown MD is amazing. | |
| julie smith | 3/10/11 |
| DO NOT GET A CREDIT CARD FROM THIS STORE THEY HAVE SCREWED UP MY BILL FOR MONTHS AND CHARGED ME 35.00 EACH TIME TERRIBLE CUSTOMER SERVICE!!!!!!!!!!!!! 0 STARS | |
| James | 2/24/11 |
| Old Navy in Queenstown MD discriminates against blacks | |
| Jazmen White | 2/22/11 |
| I love how you guys like to SCAM people! I went to the old navy store in Salina, ks and I supposedly "signed" up for the old navy credit card when I was talking to my sister on the phone...please. I didn't sign up for anything but yet they are charging me 228.00 or 160.00 to have my account cleared. I NEVER and will EVER have a credit card to any place what so ever! Thanks for scaming INNOCENT people! Jazmen White | |
| Tracy | 2/15/11 |
| Please bring back the: "Perfect Stretch Tee" from approx 5 years ago. the newer tshirts you've been selling are not the same quality. sku number 301023, 250747, 404 made in El Salvador and they came in different fits. thank you Tracy | |
| Constance Depew | 2/18/11 |
| This is unbelievable; Dec 24;early am; I humbly call the 800 number to order humble gifts for family and friends; the associate took 3 hours taking the names and addresses for only a total of $50.00 cards; I asked; this chain, garment company is quite solvent; aren't their databases up to speed; the girl replies; it's slow right not! I finish the order; check the bank account an hour later; 19.00 over charged; I call JP Morgan(my current bank)ask to get this company on a three way and find out what happened;not much resolution; bank refunds the odd amount of $19.Old navy does nothing but so called research which didn't result in anything toward a refund; several days later; i get an email Old navy orders 11 cards; I ordered less than that totaling $50. Called Old Navy again; excuses; duplicate amounts cancelled out each other; didn't make sense; several days later;another email; same reading; by this time; wondering if anyone would get cards at all and my account is so messed up;Asked for a full refund on a three way w/Chase and Old navy; "just forget it!" embarrased to family and friends;Asked Chase to continue investigation; Chase delclined;2/16/11 check balance;Old navy was research w/Chase for 3months w/o my knowledge;acknowledgment;and withdrew;$35.00automatically from my debit card! Not handling this good now; admint; took all day but nothing was returned; Chase returned overdraft fees at least; Old Navy research associate "U will have to write to the California attorneys of Old navy to further the questions, etc.!" As a consumer researcher for the public enough years; U bet there will be questions of working, consumers being taken advantage of by a world 'very solvent' garment,chain, company! U Betcha! Being the guinea pig does not always pay off but never fail to inform everyone else; watch your back! Still out $35.00. Call that blind sighted theivery! Take note! There is an attorney representing this from pre paid legal but once they take the money and run; u are the one who lost out first. Nostradamous predictions; I'm sorry that is some ways others get rich from the taxpayer; if I'm wrong; feel free to say so; but another education in the world of 'business'. W/more laws favoring corporate business and less for laborers; unfortunately this is the trend currently and ongoing! | |
| Charmaine | 2/3/11 |
| I ordered from Old Navy Canada online and never received my order. Its been over a month and I am still waiting on my refund check to come in the mail. It was said to be departing from a city that is 20mins from where Im located and yet it never arrived. When I email customer service they just keep saying my refund check is on the way. I used to like to shop in store at Old Navy but definately will not be again after this dissapointing experience! | |
| Irritated mother | 1/27/11 |
| I went to old navy in Stillwater yesterday to buy my children some clothes! My youngest needed some and my 6 year old got some shirts as a valentines gift. When I got home I removed the tags and threw them and the receipt away! I gave her the shirts early! I bought one specific grey shirt that has the candy hearts in the shape of a heart! She asked me to read them to her! I am shocked to find 2 hearts that have LMAO! This is horrible! I know kids that are 3&4 that can wear a size 5 which is the smallest size I seen in this shirt! I am angry for one this may not be allowed in schools and two that u would put this on a Childs shirt! And 3 the fact that there are all these bad reviews that u all are doing nothing about! I feel they should be brought public! And also 15-20 dollars for infant clothes and jeans is crazy! They grow to quickly to pay that much for everyday clothes! | |
| Susan Baldwin | 1/10/11 |
| I came into Old navy and you all had a very well sweet staff overall. I ask to speak to your manager and she had the worse attitude her name was JO in the savannah store. my experience there was very poor. | |
| commercials?-woman dumb, men gay, and pedophilia | 12/24/10 |
| Commercial shows a lot of shirtless men dancing around and then finally one dances with a woman mannequin that looks manly and a pre-puberty boy mannequin. While the young men are attractive, it commercial symbolically targets men (if you know what I mean). That is okay if that is your target audience but they proclaim great prices for the whole family. However, to down play a woman as a dummy and add young boy (under age 12) suggest pedophilia since the guy next to him appears to be a buddy. Who okays the advertisement? From others above, there are other offensive commercials. Apparently, I am not your target audience. | |
| Lisa Jenkins | 12/16/10 |
| The customer service at the Old Navy store in The Gallery Mall in Philadephia is extremely poor. The atttude of the female manager that I spoke with today is poor. She did not want to answer any questions about sale items. She also lacked knowledge about her own products when I informed her that a partiuclar item was on sale. She said that it was not. I then showed her the circular showing the item was on sale. She still would not admit to her mistake and continued to be argumetative. I will say that I had spoken with a male manager at this store earlier in the week who had a demeanor that was completely oppposite of "this rude excuse for customer service" manager. | |
| Former Fanatic | 12/7/10 |
| I recently shopped at Old Navy Online, during the $15 jeans blowout. Two issues, #1 - this sale was advertised as "site wide" but NONE of the plus sized jeans for women were on sale - yet the men's Big & Tall was? false advertising and unbelievable. #2 - I purchased, or tried to, 2 pairs of men's jeans and a pullover for my husband during this sale. Along with about 6 other gifts for family. A week later, I got an email saying that all 3 things I ordered for my husband are now unavailable, and won't be shipped. I asked, via email, that they replace the items with similar colors, in the same style/size. They told me that I would have to call and go through all of this again, and I probably wouldn't get the $15 sale price. Why on earth would I spend my money at a place that obviously doesn't value the 12+ years I've been spending there? | |
| Gail | 12/8/10 |
| I went to Old Navy in Lee's Summit MO today. I purchased 2 pairs of jeans and one jacket for my son. I gave them a check and after waiting almost 15 minutes because the idiots at the check stand didn't know how to do it, they refused my check and said I probably didn't have enough funds in the bank. I told the little pipsqueak who thought she knew it all that I had more in my account than she'd make in a year. She also scanned one pair of jeans twice and I happened to notice and she just played like she didn't realize it. I watched her and it was done intentionally...so how many other people don't pay attention and get scammed. Because this is the only place I can get jeans my son will wear, I pulled out my credit card, but believe me, it's the very last time I'll ever buy anything at Old Navy, no matter how good the deal. I would pay twice as much before going back in that store or any other Old Navy for that matter. I really wonder if anyone really reads these or really cares about their customers? | |
| Fuhad Hossain | 12/14/10 |
| Hi this is Fuhad From usa newyork i do import bussnis if you need anything like shart pant T shart jaket i gave you chip price just cell me 646-249-0556 | |
| Linda Monttgomery | 12/12/10 |
| I want you to know that whomever your marketing people are should be fired immediately. I also want you to know that since this stupid campaign started I have not purchased 1 item from you. Seriously...mannequins? Not funny, not remotely entertaining. Completely ridiculous? Oh yeah. I used to be a regular customer. Not anymore and after reading all of these complaints I can see I'm not the only one. Yikes, you all should really pay attention. | |
| John-Karl Ritter | 12/6/10 |
| I am a Employee Of Mall Of America Old Navy. I Can Tell you That The Way Old Navy USE to be Run Was a Great Thing! Having Knowledge Books, Having Employees Open Fitting Room Doors and Laying cloths Out for them and having Clothing Item Limmit! Having Greeters at the front Door, Up Selling! Asking If Customers where Finding there sizes Or Ask them if there finding everything Ok! And FYI 300,00 USA Customers Have End There Store Credit cards late last Month. ONC Needs To Go! There has been many times Customer Activity has Increased in are Store, 95% have walked out without Merndaise Because ONC was Brought Up to them. We As Employees Need to Start Going back to Old Stargaty To Make are Customers happy! Part of Making it fun again Is Not Just Bringing The Clothing we use to Sell But Also Bringing back Old Customer Greetings And Service. I beleive are Store would have less Returns if we Would Have better service and Stop Pushing The ONC! | |
| I LOVE YOUR NEW NAKED MEN COMMERCIAL | 12/1/10 |
| I love the new commercials with the naked men! | |
| Lawsuit | 11/28/10 |
| I have never and quite frankly dispice the people that go out of their way tondo so - I will be sending a d offical letter instead if going through all details of incident, but I literally fell in store yesterday and not one thing was done no apologogy no ambulance no anything - that is what i found to w the most offensive - an I am so sorry and what can we do to Amie you not hurt and more compfortable would have been all that I would have considered not only policy but all it would have taken - so because if always being the kind of person that thinks that customer satisfaction should have come first, I am now going to give corporate a chance to Payton medical expenses and if not then they cab expect to see me in the court room - Three easy words and some compassion would have made all of thi go away - I am still made that i still made my purchase but I guess that whlps because it is proof of time, date etc aside fri the witnesses! Leda Brown Katy texas Katy mills mall - good luck future shoppers - watch your step!!!! | |
| Nazma Khan | 11/29/10 |
| I purchased two mens sweaters for a birthday recipient one weekend prior to Black Friday as I do not tolerate large crowds. When I went to wrap the sweaters, one still had the plastic security tab still on it. I had no choice but to go to the store and have the tab removed. When I walked into the store, the line was about 40 people deep. Our store in Ellicott City, MD has separate lines for purchases and customer service so I went directly to the customer service line. After standing in line for about two minutes, I was approached by a store rep who asked if I were in line. I explained my situation and she told me that I had to get in the 40 people deep line in order to have the tab removed. I asked her why did I have to get in line for a mistake that Old Navy made? She told me the store was busy and that everyone had to get in line. I told her in the time that she was arguing with me, all she had to do was take the tab off and I could have left the store without any incident. She told me again that I had to go back in line. I walked out of the store and told her that I would be making a formal complaint against Old Navy and that I would no longer be shopping there. I did my shopping early to avoid the headaches of the holiday shopping and yet I still had to deal with incompetence! Lousy customer service!!! Needless to say I had to go into Target to purchase another gift and thankfully their lines were long at all. | |
| Mrs. Hay | 11/21/10 |
| First let me say that I love your store and it has always been an economical, stylish place for me to clothe my family. What upsets me is that YOUR ARE OPEN ON THANKSGIVING DAY???? REALLY??? Old Navy needs revenue that bad that kids like my daughter that work for you have to miss having dinner with the family to work. It has been said that it is MANDATORY that everyone works. Now I could see possibly later in the day, but she has to work all day. That is un-American in my book and very, very selfish and greedy on the part of your company. Despicable. When Americans are having a tough enough time as it is, Thanksgiving is a day for family, food, love and thankfulness. Not missing children that have to work for a corporate giant or risk losing their much needed job. I am so very sad at this. | |
| Charles Downs | 11/16/10 |
| I love your stores, The Gap, The Banana Republic, and of course, Old Navy. I had a thought; how about changing the name of Old Navy to Young Navy? I think your stock would take off!! | |
| KJ Aiello | 11/17/10 |
| Shopping in the Old Navy Store located in Deer Park was facilitated by a very knowledgeable, enthusiastic, and extremely helpful associate namee Kristen Madonia who showed us where the items we wished to purchased were located in the store, told us about forthcoming family and friends and coupons events, and called several other locations for an item I needed...she even got us directions to get there. She is to be highly commended for the superb way of demonstrating her professional and personal manner of business. Kudos to Kristen. I think she needs a raise--a good raise!Please share this with her. She was so humble when we commended her in person. Remember, a BIG raise!! K. Aiello | |
| adam | 11/10/10 |
| when u cant return money when u have every receipt needed thats just unacceptable11 | |
| Serena Darden | 11/7/10 |
| I was in the Old Navy store at Gateway Mall in Brooklyn, New York today. I was shocked. The clothes were all over the floor the store looked like a tornado hit it. I cant believe they open the store that way. How do you expect people to but clothes that are dirty and on the floor. One hill of clothes was so high my 5 year old took a dive on it. | |
| Alissa Hullett | 11/5/10 |
| I went to exchange a shirt where the seams fell apart after attempting to fix it myself, but the seams on the other side fell apart as well. you would have thought This was a federal case since they hasseled me and won't take it back because I didn't have a reciept. Really???? An even exchange? did they wanted to charge me more because they didn't know if I bought it on sale or not. IT WAS THE SAME SHIRT! I will never shop there again. I didn't like being made a fool in front of other customers. I've never hah problems shopping there before, but for some reason I was fighting a battle. I took the I one I brought in since I was not going to pay the 6.99 dollars. I use to run New York and Co. stores and Izod and I would never would have treated a customer in this matter for a 6.99 shirt that the customer just wanted one that was not falling apart! A3gain I will never shop at that store again in Medford, Mn!!!!!!!!!!!!!!!!!!!!!! | |
| Rashida | 11/6/10 |
| I WILL NEVER SHOP AT THAT STORE AGAIN! They sold me a product that was affordable and of great quality! How dare they sell me great pieces that I can wear and keep my body warm and stylish. This store is rediculous selling me these finely crafted pieces of clothing UGH! | |
| Marsha | 11/6/10 |
| I love the leafblower commercial! | |
| Rachel Albert | 10/29/10 |
| I just received an e-mail today from Old Navy. Inside the email was an extremely offensive video...it was pornagraphic. I cannot in good conscience buy my 3 children, husband and myself clothing from there any longer. BYE BYE Old Navy! | |
| Theresa O'Neil | 10/26/10 |
| If I could give less than one star I certainly would. I recently spent $400 at Old Navy. I ended up returning $128 worth of merchandise the very next day. Imagine my surprise when told that I could not receive my refund in cash, rather I had to wait 10 days for them to mail me a check. Let's recap here. Old Navy uses electronic checking. This means that essentially they are not really receiving a check, but rather cash since it comes out of your account immediately. So the old addage of holding a check for 10 business days to make sure it clears dose not apply here. Old Navy would not let you buy something and pay for it 10 days later, so why then would they need to inconvience you by number one holding your cash ransom for 10 days and then number two making you physically go to the bank to cash or deposit the check. The only reason they could possibly be doing this is to make the money from the interest from our cash as they hold on to it for 10 days in their bank account. I'm thinking that this can not be legal and maybe a class action law suit should be considered. I'm certainly going to give my lawyer a call. In the mean time I will NEVER, NEVER, NEVER, SHOP AT OLD NAVY, GAP, BANANA REPUBLIC OR ANY OTHER STORE AFFILLIATED WITH THEM AGAIN IN MY LIFETIME. | |
| Love Leaf Blower | 10/22/10 |
| Hmm. I'm wondering whether the same individual posted all of the anti-Leafblower commercial complaints. I am genuinely sorry for the hurt feelings of the mother, but this commercial is not about making fun of people without hair. Losing your hair and having a wig blown off are two totally different situations. I LOOOOOVED it and am really, really happy with these commercials. Please keep this new guy, very romantic, helpful around the house, and romance-novel-y! If people can watch Axe commercials, Victoria's Secrets, etc. during prime time, they can handle a hot guy (who is wearing pants by the way) doing yard work. Very tame actually, just crushes from the ladies. My friends and I have been talking about it (model seems sweet) and my guy and I went and bought two pairs of cargos over the weekend (for him). He also agreed that it was about time. Lovin' it from TX. | |
| Karen | 10/20/10 |
| I couldn't agree more with the other postings here about the offensive leafblower commercial. I was absolutely appalled when I saw this commercial last night and infuriated by the suggestion that a bald woman is not beautiful. How completely alienating to every woman like myself who is bald or balding, whether it be due to cancer, alopecia, or by their own choice. Old Navy should be ashamed of themselves for this kind of cruel and tasteless marketing. Would you make fun of people with no arms or legs? | |
| WTF? | 10/20/10 |
| I am surprised that I've only seen one comment about the subliminal sexual messages in the Old Navy Commercials lately. The Leaf Blower (male genitalia) commercial was the most obvious one. I'm not sure what Old Navy is trying to accomplish lately with their commercials? I do think they are inappropriate, especially since a lot of kids shop at their stores. | |
| Heather Singleton | 10/18/10 |
| Hello, My name is Heather Singleton on Saturday 10/16/2010, I went to the Old Navy in Lawrenceville, NJ at the Quaker Bridge Mall to make a purchase for my little sister with a gift card from a charitable organization. My grand total was $141.00 and I had used a Simons gift card which had $500.00 on the card to start. The gentleman wrung up the items and then assisted me with the final closing of the transaction. He had to swipe the card three times (3), because he and I pressed a button at the same time. He completed the sale and gave me a receipt. I left an proceeded to JC Penny to use the remaining balance to find out their was not enough fund on the gift card to complete the transaction. I knew that this was my first time using the card and that Old Navy had made a mistake So I proceeded back to Old Navy to correct the matter. I got back to the store to ask the cashier that had made the mistake if I could speak to the manager on duty. The African American light skinned manager and the cashier suggested that the receipt states that their was only one transaction and their was no way I was charged more than one time. The African American light skinned manager suggested that the funds were probably never on the gift card, they actually had me going for a while were I started believing them. I call the Gift card and also looked it up on my phone when the female African American manager suggested I go to the Customer Service stand located in the mall where the gift card was purchased, so I went. I got down stairs and the woman at the service desk called the gift card company, to find out that the card was in fact charged twice (2). I walked back up to the Old Navy again this time I got the manager Mary. The two female managers on duty were not knowledgeable at all. These two women were very incompetent and do not deserve to be in any part of management . They both repeatedly said " I don’t know" . I told them the situation with the mistake and I needed the transactions reversed because the cashier charged me more than once. Mary said that she had no system in the store to reverse the transaction and that I had to call 1-800 Old Navy to get it resolved. I asked Mary what was the number for Old Navy, and I got the famous " I don’t know" Line so Mary searched and then she finally gave me the number. I called from my cell phone and I talked to a gentlemen by the name of Angelo. He assisted me and told me that he will release the funds in 24 hours and gave me the reference number 867866. So today Monday 10/18/2010 and I just checked the gift card and their seems to me three (3) charges of 141.00. I called the number located on the gift card again and they told me that the funds will be refunded within eight (8) business days. It is very frustrated to go through this. The cashiers; as well as the managers were not helpful and seriously unprofessional. They all need to be knowledgeable of ALL forms of payment that Old Navy accepts. Also Manager Mary had a customer who wanted to return an online purchase. Mary told the customer that she could not return the items because the system will not let her when the customer said that she was told that you can return at any Old Navy. The customer had the online receipt, and the merchandise was in its original bags. I knew then she was not at all qualified to be a Manager. I used to love Old Navy. The style is amazing, the prices are great, and because of the recent experience I had; Me, My family as well as the customer with the online return will no longer be a Old Navy customer. The cashier# 2096986 The Valid# 2165 Trans# 5481 Register# 001 Store# 06447 Date and time was 10/16/2010 4:34:53 pm Scan# 064470015481201010162165 Thank you for your time. Heather Singleton 335 Ardmore Ave Trenton, NJ 08629 609-553-0285 hsingle07@hotmail.com | |
| Shawndra | 10/18/10 |
| I am extremely offended by your new "leaf blower" commercial , As a mother of a girl with alopecia , a friend to cancer survivors and have lost loved ones to cancer also , NOT only does it make me ill BUT, You have managed to also do this during Breast Cancer awareness month , I will indeed be calling your corporation and Think that MANY MANY people should file Lawsuits ... I do not think I have ever been so offended in my life !!! | |
| Mandy | 10/19/10 |
| .... Your new commercial with the leaf blower is very offensive, I think if you were dealing with any hair loss problems weather it be cancer or alopecia or one of the many other medical reasons why anyone could lose their hair you would be very offended as well... Just because someone has no hair hope they have nice legs.... Whats wrong with you? We already live in a very judgmental world but to make fun of something we have no control over is a BIG problem.... And in very poor taste.... Mandy Pallis | |
| Ridiculous | 10/19/10 |
| And in regards to the leaf blower commercial......talk about subliminal sex messages.....anyone notice how the leaf blower and the angle at which it is used, as well as how the male model uses it.... reminds me of aroused male genitalia. Seriously Old Navy.....not very family oriented. | |
| A. Bergen | 10/13/10 |
| I purchased a white hooded, zippered sweatshirt a year ago and absolutely loved it! I wore it dozens of times, washed it regularly and it always looked good as new after washing. Unfortunately, I absent-mindedly left it at a restaurant recently while visiting in another state. When I went to your web site to order another one, I could not find the same style without logos. At my age, I don't want any advertising on my clothing. I just want to be comfortable and warm. The sweatshirt was a plain white jacket-style, zippered and hooded. Can you tell me if your company still carries such garments? | |
| Dottie in Spanaway | 10/10/10 |
| My daughter and took my two granddaughters to Old Navy yesterday for the 1 day only coat sale. They had a bid display in the front with a coat for everyone in a family, and a sign that read $16.00. The only problem with that was that those coats were $35.00 or more. Tell me that isn't false adveristing. When we asked why they would put a sign for $16.00 and not coat was that price I just got told that was what corporate told them to do, sorry. I am so disapointed in Old Navy I'm not sure I will very buy form them again. | |
| lauren kirkland | 9/26/10 |
| i just wrote a check in your birmingham, alabama store at the summit. the young kid ran the check three times and said in front of long line of people. "it was declined 3 times. I walked to my car, called the bank and as I knew, I had over $900. Wachovia said the cashier did something wrong as the check should never have been declined. I called the Ols Navy manager and he said the computers might be messed up. He said, "Sorry." That is not enough when you insult a person publicly. I will not ever walk back into an Old navy Store. | |
| wendy | 9/23/10 |
| i have just seen the new commerical and might i say i am very offended. you have mixed white and black families and i do not agree with that nor do i agree with promoting it. i will not be shopping at a store that promotes interracial relationships. | |
| Joann Kindermann | 5/16/10 |
| I had my two granddaughers in the Old Navy Store in Springfield Illinois over the week end and I was dissapointed to see the men dressing room was right in with the women. There were serveral young girls trying on bathing suits and going in and out of the rooms. Handing out things they they had tried on and needed a different size. Of course they had to open the doors. Men were standing there waiting for a room. They could see right in the girls rooms where the were changing. Don't you think it would be a better idea to have the mens room in a different place in the store. I do. Thank you for your time. | |
| Elizabeth Herley | 5/20/10 |
| My daughter ordered two items on line and returned one to one of your stores. She was given part of her return as a credit and was told the balance of three dollars would be mailed to her. This is the craziest thing I have ever heard. She had her receipt and all the tags with her. At Kohl's customers can return WORN ITEMS with NO RECEIPT! Why in this economy would you allow such poor customer service? You have now lost 2 customers, my daughter and myself, all for THREE DOLLARS! Was it worth it? | |
| anne holt | 5/28/10 |
| I was in the Brentwood store today and spent close to 300.00 dollars .The young man Michael the manager had a terrible attitude .I asked a few questions about some tees and his tone was awful .Iwas in retail in my younger years and i know you dont treat customers with attitude.I PROBABLY WONT GO BACK . | |
| Naveed Ahmed | 6/3/10 |
| Can any one tell me where is the regional sourcing office in pakistan. Thanks | |
| Lesley ABQ NM | 9/11/10 |
| I shop at Old Navy Cotton wood. I have always had a good experience, however I was SHOCKED and DISMAYED to learn from an associate that Old Navy refuses to put Plus Size in the stores, Larger that XXL. I was informed that they will not be associated with a Plus Size Image that is sure to come if they put larger that XXL in the stores. What a shame. I wish Old Navy would consider Larger sizes in stores. Plus Size is different for everyone, and needs to be tried on. Half the time ALL the XXL sizes are gone before all the other sizes, the majority of the time the clearance racks are full of XXS. I love Old Navy but if it continues to be a hassle for me to shop in store and order online, I'll just take my money else where. You think you would take pride in the fact that you are one of very few clothing chains that can dress just about all sizes of people. | |
| kerry knappenberger | 6/11/10 |
| I tried to purchase some items at your store and my check was refused!! I had just left my bank and knew I had plenty of funds in my account. All the manager did was say check with your bank! I told her I just left my bank and there were plenty of funds. She was very short with me and I will never go into your store again. Bye the way I checked with my bank and she said the electronic check companies tend to booboo like this quite often! All iI can say is "have you ever seen the movie pretty Woman? ......Big mistake...Huge mistake"...... | |
| Another disappointed customer | 9/2/10 |
| My family and I are extremely disappointed and angered by the womans only signs outside the old navy store in the Mission Viejo, CA shopping mall. This amounts to discrimination towards men. Having signs like this essentially is the same as saying whites only or something along those lines. I think this is a discrimination law suite i'n the waiting! I might | |
| Sarah | 6/19/10 |
| I applied for a job at old navy in fairfield,ca. They said that they will call me back no matter to tell me if I got the job. I then got an email 5 minutes later saying I didn't get the job. I now know why I didn't get the job. My boyfriends brothers girlfriend works there as an assistant manager and asked the store manager if there was a girl named Sarah A. That applied there. The assistant managers sister hates me and told her sister the assistant manager to tell the store manger not to hire me. So now I am taking drastic matters into my own hands. | |
| Tracy Williams | 7/29/10 |
| I purchased two pair of shoes at the Old Navy in Ofallon MO and I placed them on my daughters nightstand. I went to grab them to put them on her and they were stuck to the nightstand. I put it on a lower area and a few days later they were stuck once again. She never wore them and I am afraid to put them on her because I have no idea what they put in the shoes to cause that to happen! Very scary! | |
| elaine | 8/3/10 |
| We ordered some things online then went to the store to return them and they said they would exchange straight across well when we got up there she said no we have to refunded it first so we asked how long till its put back on card she said immediatly so we did it. Well it took 3 days and that's old navys policy she could of just told us instead of lying about it. We brought it up to the general manager and she didn't seem to care. Very bad customer service. | |
| kb | 7/23/10 |
| I was just wondering why Old Navy will not let me order things online with electronic check? That doesn't make any sense. I think it would be good to change it so that people can pay for their orders online with checks, because not all people have credit cards or debit cards. Thanks. | |
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