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Panera Bread Corporate Office | Headquarters
6710 Clayton Road Saint Louis, MO 63117
(314)633-7100
Reviews For Panera Bread Corporate Office
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Sad customer  | 1/20/12 |
| Normally like Panera. But the one in Rockville on Jefferson was chaotic and poorly identifies where people order. Several lines, not clear what is what. Stood in line only to learn it was the wrong one. Just wanted a sandwich. Pay attention to customer service. It is important. When I called the manager said well we are a little busy. Ok, thanks. I am hard pressed to return to any Panera. |
| Toni Weaver | 1/19/12 |
| I was at your panera bread today, all I can say or question HOW DO YOU PICK THE PEOPLE MANAGING YOUR STORES?????? HORRIBLE. Do they have proper training or even diplomas of any kind? I cannot believe that idiots are running THIS stores. This store is in Jacksonville, Florida on Crosshill Blvd. One man ordered his lunch and never got it. Somehow his reciept did not reach the kitchen and when the employees AND CUSTOMER questioned why, the manager did not want to come out of the office to help. (This is not the first time). I had to wait 20 minutes to get my lunch (which was of course over priced and not good). I have also been in your stores where the manager JESS was chasing his good buddy from the hair salon across the street and not taking orders from just regular customers. UNBELIEVABLE.....Your company used to take pride in management and just your run of the mill $7 hourly employees. Not anymore. I will not be in your store again to eat. you lost my biusiness. |
| Ben Dossantos | 1/17/12 |
| I was dining at Paneras in Springfield NJ which i frequent 3 or 4 times per week when a worker approached me and said the newspapers are for sale. Why do we need to embarrass a customer at the table? Why not just post a sign on the newspaper stand which states that newspapers are for sale only? |
Carol Helton  | 1/18/12 |
| I LOVED your chicken noodle soup. I was thick and had a good flavor. The new version taste like chichen flavored water, not even good broth. I no longer look forward to the comfort and flavor your soup had. Please change and use the old recipe. |
| What happend to panera cares? | 12/30/11 |
Although it is a franchise location, you should be cautious of the way in which your 'managers' handle themselves. Many of the employees are tired of being treated disrespectfully by GM and ASM. You spread the word that panera cares, and hands down panera does do a lot for the community, but do not forget that your employees deserve respect as well. When comparing the company's philosophy and the panera cares stores to the ones run here in fullerton, it doesn't even seem to be close to the same store. When a company is capable of being such big hearted, i dont see how they can treat and talk to employees the way they do. If you hope to save the good name that stands behind your company, I highly recommend you fix the managers upholding the name first. I was a customer before I became an employee and working behind the scenes has changed my entire perspective on the company..for the worse not the better. Figure out what panera really does stand for ..and stick to it. Just something for you to think about
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| Heather | 12/27/11 |
| There is a new panera opening up on sw 3rd, off I-40 and rockwell in oklahoma city , Today they were doing training for the store. My manager went by and they gave her 15 dollars in play money to buy whatever she wanted so they employees could practice, So she comes back to work and told us about the opertunity . Me and another employee got in my car and went over there, As we are pulling up a coworker of mine is pulling out. When i got back to the Hotel I ask her what she got and she says they wouldnt give her any food because she was black. They told her it was for friends and family ONLY... Well we were not any ones friend or family there. And about four or five of us that were white got food for free. I went in the line after she did so there is NO WAY it was not some kind of racist issue with her getting free food .All of us here at the hotel are very disturbed about this issue, and i think someone from this company owes this woman a huge apology. Guest that stay with us ask us all the time where a good friendly placees are to eat and i can tell you now that there is NO WAY we will send anyone there... |
| VERY upset meemaw of INJURED 3 year old grand daughter | 12/21/11 |
Our family eats at your restaurant on a regular basis and this evening our 3 year old grand daughter walked into one of those wooden box/shelves on the way out of the store and may possibly have a broken cheek bone!
Please - you need to REMOVE those wooden shelves that hold bags for people for take out. People can ASK at the counter for bags for carry out. Those wooden shelves have SHARP, HARD EDGES. Those boxes protude at a toddlers head / eye level. You have NO such boxes mounted at an adults head/ eye level because adults would walk into them on a regular basis and injure themselves. Don't you think toddlers deserve the same consideration? You have NO idea how bad my poor little grand daughters cheekbone looked after hitting it on your shelves! Her cheekbone, just beneath her left eye had a very sharp dent and was angry red and swollen. She cried very hard, in pain, for a long time as I held her and put ice on it to help reduce swelling. (BTW not one staff person at the store asked if she was OK or came to assist). She may have a black eye in the morning also. I am just glad it did not hit her eye as she may have lost her sight. PLEASE, for the love of all things sacred, REMOVE those boxes before they hurt another small child!! Common sense would dictate that this was NOT the best idea for the placement of this hard wood box with sharp edges. I'm sorry if I sound angry and upset, but I think you would be too if you saw a small child injured in such a meaningless way. I could see if that was a very important part of your store... but just to hold bags??? What is more important? A child's eyesight and vision or a customers access to bags? You could just put the bags on a countertop elsewhere, with nothing protruding out to injure anyone. My request is that you REMOVE those boxes from all of your stores. This request comes from a family with a small child who has sustained a very painful injury. If we do not hear back from you within ten days, I will investigate matters further. |
| Karsen | 12/19/11 |
| You mean I don't have to pay for epxret advice like this anymore?! |
Wanda  | 12/12/11 |
I was so disappointed to find out that you were not offering gingerbread bagels this holiday season. Both my husband and I have enjoyed them for the past few years and go to our local Panera twice a week for gingerbread bagels for breakfast during the holiday season. We have not been this season. Please bring the gingerbread bagel back next year.
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| marzihart@yahoo.com | 12/7/11 |
| I was disappointed to find out that the gingerbread bagels were not available this year. I always looked forward to buying them for myself and friends. Could you please e-mail me back and explain the reason for not making them this year. My e-mail is marzihart@yahoo.com. Thank you for your time. |
| PAM | 12/7/11 |
| I WAS AMAZED WITH MYPANERA LUNCH - FOOD GOOD PRICE IS RIGHT - BUT HOW DARE YOU - IM WANT A LUNCH CARD AND I HAVE SPENT ONE (1) HOUR TRYING TO GET IT - ALL THOSE FREE OFFERS BY THE WAY IS NOT FREE - WITH NO MEAN TO AN END I COULD NOT GET BACK TO ANYTHING - I GUEST MY LUNCH CARD IS NOT THAT IMPORTANT - WELL MYPANERA YOU WILL NOT SEE ME AGAIN THANKS FOR A MINUTE OF PLEASURE AND AN HOUR I WILL NEVER GET BACK. |
| Unhappy Customer airs on Bad Manager Piscataway | 12/6/11 |
On Friday December 2 I went to the Panera Bread located in Piscataway, NJ to get breakfast before 9 am. I ended up not making a purchase at all because I had gotten fed up with the way I've seen the manager (Aliiya) behave. This time it was toward two customers. Other times it had been toward employees or what I had overheard employees saying about her management skills and the manner in which she treats them. Two guys had apparently ordered their lunch and they were speaking to a tall bald African-American man, I didn't see a name tag. The two guys had a complaint of some sort with their meal. The tall guy went to get the manager, he came back with Aliiya. As they approached the customers they were laughing and joking about the complaint the two men had about their meal. It was clear to anyone with eyes and ears what they were doing. I couldn't believe they had chosen to do this right in front of the customer, other employees, and other customers who could also see and hear this!!! I had heard the one guy say he was going to complain to corporate so I am not sure what he did. I do know that there is a certain level of professionalism that should be displayed by a business' management. I have yet to see this with Aliiya. She never smiles and treats the employees and customers as if they are valued. She doesn't seem to understand the customers are the reason Panera is in business. What she did was RUDE, MEAN, and VERY disrespectful!!! She needs to undergo some sort of management retraining course or given sensitivity training or worse. Her attitude is horrible!!! Panera charges premium prices so it's important that the environment reflect that in their caliber of management.
The manager has a great deal of hair but I yet to see her wear a hair net, visor, or hat. I would think that would be considered unsanitary since she's all over the store and there is food in various stages of preparation. I've opted not to purchase anything else from there.
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| Doris Vukovich | 11/29/11 |
This has been going on a month...my carryout order was missing a sandwich. I called as soon as I got home and my name was taken and they said a coupon would be sent but I knew it was not be taken seriously. After a week I stopped in to check about the coupon and was told it was in the mail. ANother week passes and I called and ask to speak to the manager she assured me that the matter would be take care of. Guess what? It has been another week and nothing . Here's the thing, I love to eat there and everything is so good I don't mind paying a little more for such tasty and nutritious food but I will not be treated badly and will not go in there again until I feel better about the whole situation. I take my husband to therapy three times a week and go right past there and would love to stop and pick up lunch at least once a week.
The store is in Shelby Michigan, do not get a carry out order or check it to make sure all your paid for items are in the bag. |
| Linda | 11/14/11 |
| I love St. Louis Bread (Panera) Company. I love that their menu is geared towards healthy ingredients and friendly relaxed staff and atmosphere. And I love the way management is so interested in keeping their customers happy. And the decor is so cute too. Love the Cobblestone muffins especially!! Thanks and keep up the good work. I just read the negative emails on this website and maybe people need to stop looking for the negative in everything. If you don't like it, then go somewhere else! Thanks and Bon Appetite!! |
| LaVada Sloan Glaze | 11/10/11 |
| i am writing this email not because I do not love your food which I do. I live in Pittsburgh Pa and have visited several restaurants. I frequent the one in Wilkins Township William Penn Highway Pittsburgh Pa 15235 and the one in Monroeville in the Miracle Mile Shopping Center which is also on William Penn Highway Monroeville Pa 15146. It is very disheartening to see that there are no African Americans working at this location nor at the location on MCknight Road in the North Hills. My children have completed several applications at the restaurant which is 2 miles away from my home and they have not got as much as eye contact when turning in the application. I hope that it is not your practice not to hire African Americans or other minorities. However this is what I have come across in the past several years. There is a large sign as you enter the restaurant stating "Now Hiring". If this restaurant is always hiring I would like to know why my children even been called for an interview. They are age appropriate, have good grades and like I stated previously live within two miles of the restaurant where they have applied. I hope that I do not have to stop enjoying my favorite Cinnamon Crunch Bagel. I don't want to spend my money none of the employees are minorities. What kind of message is this sending to customers. |
| Ruth Caldwell | 11/3/11 |
| My son went to get a job at Panera Bread at the Town Center Mall in Charleston, WV and they turned him down because he had a tattoo on his arm with his daughters name on it. The manager had tattoo's on her body but she told my son they would fire her for hiring him with a tattoo on his arm. Double standard policy if you ask me. How discrimenatory of a company is that. |
| Nancy Merritt | 11/2/11 |
I will being in stating that I probably have lunch at Panera Bread Company, Delray Beach and Boynton Beach, Florida, on an average of 4-5 days per week....I love your soup! This includes my mother, sisters, daughter and co-workers.
I am, however, very disappointed that you no longer offer the Lemon Chicken Orzo soup. I realize that it is "seasonal", but it is delicious, and one of the healthiest soups that you offered. I sincerely wish that you would reconsider adding this soup to your menu again.
Sincerely,
Nancy Merritt
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| C Rostan | 10/7/11 |
People in store very nice & helpful,but your annoying survey is locking up my phone demanding a receipt # that is in the garbage in NY. I'm in PA now,& it's not helping how I feel about Panera right now. I would have taken your survey,but you provided no way to do that without entering a number! Don't bully your customers by tying up their search function, until you get a survey response please! I need my phone now,so how do I get Panera's survey off my search page?
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| Patricia Fendi | 10/3/11 |
| I had lunch this past Sunday at the Hempstead turnpike location near EastMeadow. I was not happy with the fact that my husband ordered a sandwich and my 4 yr old took a bite and their was a foreign object piece of plastic in the sandwich. She almost choked and we thought her tooth fell out. I approached the mgr and he took the object and said will send to corporate. He did not even apologize until I asked for an apology. He then said will give me refund for sandwich. he later dissapeared and I did not see him. This is not the way this incident should have been handled. unhappy customer. |
| | 10/1/11 |
Store # 3859 in Manchester CT
No problems with the food and drink. We were trapped into using this store for breakfast because of our hotel location several days in a row. We were ordered about from line to line like cattle as if were stupid for not figuring it out. There was no signage gIving instructions regarding this. On one visit a cashier named Tiffany opened a register further down the line. We walked over, but Tiffany insisted on calling to the couple who had just preceded us although they were obviously unready, and it took her several tries to even get their attention. Then she sent us back to our original line like bad children. Even at the pickup counter we had orders barked at us like we were working for them. I wouldn't have posted this, but we were there more than once and experienced this treatment. |
| Anonymous | 9/27/11 |
Your restaurant at Hwy 6 and SW Freeway in Sugarland Texas is horrible and the bathrooms are always filthy. I swear if I go in there one more time and the restrooms are that nasty. I am going to contact the department of health and food safety. Maybe then you guys will understand that no one likes to eat in a restaurant where the bathrooms are filthy.
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| | 8/10/11 |
| The counter people don't ask for Panera Bread card to give you credit for your purchase and they any hear what they what to hear when you tell your order and that this is to go! |
| Future Marine Mom | 9/21/11 |
| My son was recently fired from his job at Panera Bread (NJ). He spent the past four years preparing to become a US Marine. He is in the delayed enlistment program for the US Marines and has a responsibility to take part in a Poole function three times a week. These poole functions prepare him for his future as a US Marine. His responsibility to participate in the Poole functions was explained to the manager upon him being hired. The manager scheduled him to work on a day of his Poole function and my son explained to him the importance of him attending his Poole function and if his schedule could be changed for that day. My sons recruiter also contacted the manager to explain the situation. The manager was extremely rude to both my son and my sons recruiter. The manager then contacted my son and told him he needed to choose between Panera Bread or his future as a US Marine. The manager then called my son several hour later and left him a message to return his call. My son returned the call a half hour later and was told the manager had left. The assistant manager then got on the phone and told my son as of now he no longer has a job and if he has a problem with that he can call and fight it out with the manager tommorrow. I find it extremely unfair to my son that he fired because he is trying to prepare his self for his future. A future to serve and protect our country. What kind of American patrisim is that! |
| bb | 8/12/11 |
| I love Panera but do not have one in Janesville Wisconsin. I have to drive at least 30 minutes to get my Frenchtoast bagel fix. Please, Please, Please open a store in Janesville. We are known as "Chainsville", but have just run of the mill chains. Let's up the anti. |
| wrongfully terminated in VA | 8/16/11 |
| KUDOS!!!!!! You've finally fired the dishonest,devious,and disrespectful G.M.ever GOD DON'T LIKE UGLY.M.D.destroyed so many careers and lives and while many complained she was able to remain in charge.I'll bet it was the black husband that did it for you huh |
| Jackie | 8/18/11 |
| Let me start off by saying that my whole work staff orders at Warrington, PA Panera atleast 4 to 5 days a week for multiple meals, every single time we order there is something wrong with our meal. There was a plastic glove in my salad, they forget the dressings, no chicken on a sandwich, i can go on and on. There is never an order that is correct and I would like to know how this problem can be fixed? We love Panera, but our local Panera has got to be fixed. We are at the point where we do not even want to order from there any longer because of the mistakes. We are within walking distance and its such a shame that we can not continue to eat at our local Panera Bread. I would LOVE to hear back from someone on this issue. |
| Judith | 8/21/11 |
| My husband and I went to Panera Bread in Valrico,Fl at 8 a.m. on 8/21.I went next door to order Starbucks coffee and he ordered bagels at Panera. My husband is deaf in one ear and ordering is not easy for him. I came back with the Starbucks coffee and an employee approached me and asked me if I had taken the Starbucks cups out of the trash and if I was stealing Panera coffee. I explained I was not, so I went to the general manager to complain and he was so said "doesn't Starbucks have sugar, why are you using ours?" I explained that we are a family of five and we eat at Panera up to ten times a week. He never said he was sorry for what the employee said to me. I find the manager to be very rude and unprofessional. It is one thing for a young sales clerk to say the wrong thing but a manager who is rude to customers it is unacceptable. I will be finding another place to eat that doesn't discriminate against people who are hearing impaired. I hope the corporate office retrains their general manager to be civil to all customers. I was very polite the whole time. |
| andrew | 8/27/11 |
| i hate this company will never go back again i even contacted bbb saw mice running around and the bathrooms were disgusting plus the service was slow and horrible contacting my attorney this week will never go back again taking them to court for a 20 dollar refund that the manager promise me never again will i go there again |
| | 9/2/11 |
| Dear Panera, I live in Ft. Myers, Fl. and patronize the store on Boy Scout and Rt. 41. It is a little distance for me to drive and I was wondering when and if you still have plans to open a store in the shopping center on Summerlin near Bass Road. I know a lot of other people in this area that would be very happy if you would open a store in that location. Thank you, R. Blake |
| Janice Slaughter | 7/8/11 |
| I love Panera Bread, but the worst thing that I have ever eaten is the Lobster sandwich, OH my God it made me throw up, all claw meat, the look is disgusting and the taste is worst, could not finish my half of sandwich. I had it as a take out, what a mistake. |
| anonymous | 7/9/11 |
Panera bread, worked here for 5 years. Lexington KY market, As a baker.
The job is wonderful and all managers during the day are also wonderful. But the management at night is horrible. There a rude bunch of people,and think they are better then everyone. Jenelle,and DK they want respect because they think they should just be handed it. But they don't respect everyone else around them. They walk in to a cafe and just complain, cant say one nice thing. The kids here in Lexington bust there ass every day, baking, and cleaning. But still they cant say one nice thing. |
| harold willett | 7/9/11 |
| Why not call this site another name then maybe i want corp head and i would think thats what most want when they click on this site. |
| Michelle | 7/11/11 |
| I went to a panera in des plaines, IL. I walked into the ladies washroom where I saw a female employee walk out of a stall blowing her nose. She did not wash her hands before walking out of the washroom. I walked out and saw her putting her apron on and going to work with the food. I tracked down the manager and let him know the situation. He said it was nasty and said sorry and walked away. Although I did see him approach the employee I never saw her go wash her hands!! Had the manager acted a little more concerned about the situation and made her wash her hands they would have saved a customer. I will never go there again!! Someone can get sick from that kind of stuff!! |
| Scott | 7/18/11 |
| I recently visited the Danvers Massachusetts Panera Bread. The cashier was very kind. As I looked for a seat I saw that the tables and dining area was very dirty. I asked the cashier if I could have a wet towel to wash off the table. She said she would send a worker over to do it for me. No worker was sent. I started to get annoyed because my food was ready and I wanted to sit down. i asked again for a towel, she said she would send someone over. I then asked for the manager because i felt that the restaurant shouldn't be so dirty and I wanted to express my objections to the conditions. the manager came out from back and i said..."Are you managing this place? I have to say....I can't believe how dirty it is. I asked to have the tabl washed off but no one would come over and wash it. Can i have the district manager's name?" She gave me his card: Bob Hazelton is his name...978-646-9942. As I took the card, I said to the manager, "You should be ashamed of your managerial skills to allow this place to look like this...ashamed." She said..."you should be ashamed too" And she walked away into the back room. I could not believe how rude and unprofessional she was. She was the manager on duty at 4pm on 7-17-2011. She wouldn't give me her name. I will never go back there again. With so many people unemployed in the area, she should thank her lucky stars that she has a job to begin with. She should be fired in my opinion. I hope someone does something about this. |
| James | 8/3/11 |
Constructive criticism. Today I showed a manager at the Paramus Park NJ.my coffee which had specs (coffee grounds) in it.she acknowledged, seeing them,but didn't address the problem. She offered me an empty cup.Didn't ask which urn nor even act concerned. Coffee urn continued to be used by other customers. Secondly tables were unclean and never wiped for the entire time that I was having my breakfast.
Please give give this matter your immediate attention. Thank you.
James C |
| Linda Jones | 7/28/11 |
I took my 14 year old granddaughter out to linch today at the Panera Bread location in the Oakleaf Plantation in Orange Park Florida. That's nice, right? Well, we both ordered salads and I ordered a cup of baked potato soup. When my soup arrived, it looked like mashed potatoes. It was tasty, luke warm, but thick as molasses. When I inquired as to why the "soup" resembled mashed potatoes, I was told it was "yesterday's runoff" WHAT!!!! Leftover soup? The girl explained they only make potato soup on Monday, Wednesday and Frida and here it was Thursday. They asked if I wanted another bowl and I said no. The waitress bought me another bowl of freshly made, steaming hot potato soup. My granddaughter and I were both finished with our salads and ready to leave. It so happenes I wasn't charged for the soup and the superviser apologized and offered us a pastry. The meal alone cost $18.00. I think this is horrble and I won't ever darken the doors of that particular store again. I must add this, someone told us that the Oakleaf Plantation Panera never gets their order straight. I'm thinking someone needs to visit this location and perhaps rattles some pots and pans...if you get my drift!!!
Thank you for your time.
Sincerly,
Linda Jones |
| Feels cheated | 7/30/11 |
| On Friday July 29 I went to Panera bread on Algonquin road in Rolling Meadows Il and their soda machine was broken, there was a note on the door telling of the problem and that they have bottled pop. When we placed our order and ordered one Pepsi they charged us for 2 because the cashier said the bottle of pepsi was like getting 2 cups of soda (the bottle of Pepsi all fit in one cup when I poured it into the provided cup. This was pathetic and I feel slighted by panera, I am a long time customer but will not be visiting Panera anymore and will be telling all my friends. Good job Panera |
| stefani | 6/25/11 |
| I was terminated from the del paso store in Sacramento, ca because of an "unacceptable close". The reasons were over things I had never been instructed to do, and this was the second time ibclosed myself. The closing manager even checked the line and didnt have any cause for complaint. To make matters worse, i had to find out by calling to ask about my shift, and being told by the gm, kristen Collins, to come in, where she then terminated. No common decency of a phone call. And the cherry on the cake was not receiving a final check, but a cash card that has no money available for three days, and was supposed to be optional. The staff is amazing and I love them all, but it seems to me thatvthe only competent manager there is Amy. Just a thought. |
| Brenda | 6/29/11 |
| The food is excellent. My beef is I'm the fact that you can not purchase what you wantwithout being forced to purchase other items, also. I requested a half grilled chicken ceasar salad and was told I would have to purchase a sandwich or soup I wasn't that hungry and resented having food forced upon me |
| former loyal customer | 6/14/11 |
I have been a loyal customer for years UNTIL two things:
Most importantly, Panera Bread takes "dead peasant" policies out on its employees. That means that when an employee dies while employed, or even LEAVES panera and dies, Panera has made itself the beneficiary of life insurance policies on its employees. So it used to be that when an employee left or died, the company would simply hired a replacement. But in this time of EXTREME GREED, instead they cash in on benefits that family members have no claim to. Nice huh? The ultimate in greed and unethical behaviour. SHAME ON PANERA AND ALL OTHER COMPANIES THAT TAKE OUT THESE POLICIES. Don't believe me? Look it up yourself!
Second, but not most importantly,the high calorie and fat content of the food and drinks was limiting what I could purchase. |
| anonymous | 6/15/11 |
| i have a manager name ana she is sexaul harasement to associate at panera bread and hallandade beach blvd 1729 east all she do ask people whose work for these company some head hust to get a raised that reallynasty for a manager |
| anonymous | 6/14/11 |
| i work for panera for at least four years. some of the manager all rude like ana and ashley too like today i can at panera bread to buy some meal the manager was direspectfull and rude she say to me fuk you and hear her while cutomer was coming on front off the store she doest like black people that work at panera bread and hallandale 1729east hallandale beach bvl 33098 she so rude when is come about customer because that not really fear to work at company i been ask for a reast i think they are hassa |
| Veronica | 6/16/11 |
| I just want to say that your panera out here in Corona, CA needs better management or more so a new general manager (Shervin). First off she is very rude!! And allows one particular employee to work off the clock. She also issued him a void card and it is as if he thought he were the king because he doesnt do his job only goes around trying to boss around the other employees. He makes himself free food and takes breaks when he pleases. I have witnessed him bossing the employees around several times and it is time you guys put an end to it. |
Nancy Evins  | 5/30/11 |
I have turned in my Panera card several times, only to be told on my last visit that was not registered and given a card to email you at www.mypanera.com.
I tried several times to add my username (email address) which was already there and my password but it kept flipping off, telling me they were incorrect. If my user name was incorrect, how did it appear there correctly? I had been told that none of my visits, giving my card, had counted because I was not signed up.
I have no idea how to sign up since your site keeps telling me I am wrong, though having my correct name. My email address is na_evins@att.net and I would like to have some explanation or help in being registered.
I like your restaurant but am getting annoyed. |
| Jack Hulse | 5/30/11 |
| Well, for starters, I'm sixteen, and I go to Panera every three or four days. In the past I enjoyed the atmosphere, the fire, and everything. It was a good place to eat. But now, it seems to be lacking both food quality and atmosphere, people crowd the restaurant making in an unpleasant place to eat, and the service is lousy. I still eat here though, because you can't get an Italian Combo anywhere else, but something about it seems to have changed, the cheese seems, well stiffer, and the meat just seems mushy and tasteless. I would rather you upped your prices then down the quality, and for those people on here asking for a discount, I disagree, your prices may seem outrageous but truthfully they aren't that bad. I would continue, and turn this into more of a diatribe, but my final statement is that the Lady of Panera has lost her seraphic beauty. |
| | 5/26/11 |
| I WENT TO THE ONE IN DEARBORN WITH A FRIEND OF MINE AND HER TWO KIDS. A LADY WORKING THERE WAS SO UNBELIVABLY RUDE. I BROUGHT MY FRIEND THERE BECAUSE SHE IS BARELY MAKING IT AND IS STRUGGLING WITH TWO KIDS. THE EMPLOYEE TOLD MY FRIEND THAT SHE HAS TO COLLECT $22 WHEN THE MEAL WAS $25. MY FRIEND WAS SO EMBARASSED BECAUSE SHE ONLY HAD $20 THAT WAS SUPPOSE TO LAST HER UNTIL THE END OF THE WEEK. I WAS SO ANGRY BECAUSE THE LADY WAS SOO RUDE! SHE WASNT SUPPOSE TO DO THAT. WHEN MY FRIEND CAME TO PUT THE MONEY IN THE BOX SHE YELLED AT HER AT TOLD HER IS THAT 22DOLLARS! THE EMPLOYEE SAID THAT SHE GOT 4ENTREES AND CAN ONLY DISCOUNT HER ON 1. I AM SOO MAD! MY FRIEND WAS EMBARASSED RIGHT INFRONT OF HER KIDS AND IT KILLED HER. THE LADY THAT WAS SO RUDE WORKS IN THE DEARBORN ONE AND HER NAME IS JANICE. IM DEEPLY SADDENED |
| shirley m. corfee | 5/16/11 |
I eat at your fontana store today may 16, 2011. I ordered mac and cheese and corn bread. the corn bread was a real laugh. the service worst. I reason I am writing is I became very ill about halfway through my meal. I've been vomitting and more since I left panera's. I eat at panera's in moorpark often and it has always been a good experience. you really need to send someone to fontana.
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| shirley m. corfee | 5/16/11 |
I eat at your fontana store today may 16, 2011. I ordered mac and cheese and corn bread. the corn bread was a real laugh. the service worst. the reason I am writing because I became very ill about halfway through my meal. I've been vomitting since I left panera's. I eat at panera's in moorpark often and it has always been a good experience. you really need to send someone to fontana. If I end up in the emergency room. I'll be back in touch with you.
|
| Very concerned associate | 5/17/11 |
You need to treat and pay males and females equal. Also, associates who smoke have many breaks but nonsmokers do not have these breaks so nonsmokers associates are treated unfairly.
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| joe catania | 5/18/11 |
I went to the Panera Bread in Milbrae Ca today and had questions about the menu... A sandwich along with a cup of tomato soup was pictured in the illustration... I had asked the employee at the register for the cost of the item in question he did not know after a series of attempts he summoned the manager. She mentioned the above item in question could be a whole sandwich no soup or a different kind of soup and i mentioned once more to her, how much was the item in question .... finally, she told me it was 8.69.....SHe never appologized to me and just stared at me with a blank face.... I ask as a company where are your manangement skills in being able to assist a customer and taking time to explain it to them as well as appologizing for any miscommunication the menu may have presented....
After, when I left, i swore to myself never to patronize your restaurant again and to let others know my horrible experience with Panera Bread |
| Bill Mirra | 5/10/11 |
I should have known I was in for trouble when the manager asked the woman two spots in line in front of me if she stayed up late last night(not in fun). Maybe he was feeling, and this is a stretch, WITTY this morning. What a complete idiot. When I got to the ordering spot, I said " Gee the bear claws are kinda burned this morning (they were dark, dark brown) So he responded with, " IF YOU DON'T LIKE US GET OUT!!!!!!!!!". So I went to DD. I will not go back to give this idiot one red cent.
He can be insulting to the customers all he wants but I grew up in a different era. The era where the manager was polite. I went out to my wife and she said "where is your sandwich?" I said to her, " the manager asked me to leave." I think this is not the way to run a business. I don't act rude to my customers but I guess it's different at Panera. I will go to Panera just not HIS Panera. I am never rude and go to your store at least a few times a week but I guess HIS Panera is doing so good you can insult the customers and act like a jerk and feel no repercussions but you can take this to the bank I have already started telling everyone I come in contact with what happened. At least it's good for a few laughs. Again not a way to run a business maybe he was drunk or something I don't know. My Panera card # is 1030 8607 9177, so you can see how often I go and mostly get the same order every day. My brother said if this happened at mcdonalds the manager has to write an apology letter. How about taking a lesson from a competitor in the food services industry? Maybe if the poor excuse for a manager had to do that, he might think twice before being insulting to customers. Maybe he just hates his job I don't know. I would like a response just to indicate you received and read this email. Thank you (from a former Quincy Panera customer) |
| georgette847 | 4/28/11 |
| Panera Bread is the place that my brother inlaw worked for many, many years as a production supervisor manager out in Mpls,Minnesota. I use to think Panera was a elegant coffee shop with a healthy choice of eating for everyone. Till my brother inlaw was wrongfully fired in a company cover up that involved failed bakery equipment; that has not been inspected for seven years! Yes, seven years! Metal shavings from a big mixing machine were being released into the bagel line right to the consumers. O'my! That means from production to the consumers mouth! It took two days before anyone knew what was happening! The days in questions March 18,2011 ~ March 20 2011; my bother inlaw was off on those days! My question is; How many bagels did consumer injest before Panera became aware? How many bagels got into the store front for consumers purchase that were comtaninated? Why did corporate not service these machines on a yearly basis? Where they trying to save money or something. Why didn't the media get involved in this unbelievable big, big, big mistake! I will never enter or eat anything that is Panera make again and nor should you...... |
| Anonymous | 4/30/11 |
store number #1081 (avon, indiana) is the worst store to go to. When it was being run by David Barks, the store was always filled with happy customers, friendly happy employees, and an excellent service. Since the manager change ups, Derek Gee has ran that store into the ground. He's rude when you try to politely explain a problem with food, etc. and I have heard many people in there say they will not return and instead go to the Plainfield, Indiana Panera where he was relocated.
Also, Tamara Smith at the 1081 store is a rude and inconsiderate employee in the workplace. She is very loud with you and is not afraid to tell the customer they are wrong. Eventually in the end, she throws her hands up at you and walks off on you. Worst service by an employee I've ever had. |
| Tracy | 5/2/11 |
| This is a company that will let you go because your too "by the book and would make a great food inspector". They will serve yogurt that has reached room temperature who knows when, serve pre-sliced deli meat that is too old, scrimp on items they place on your order to cost save on food, and send people home during an enormously busy shift to save on labor. They boast when they hire that they want to be the best place to work for and give the best food and dining experience to the customer, when really, all they care about are "'making numbers" and having the upper management bonus each quarter (a recent quote from a Panera Human Resource). Next time you eat at a Panera, take the time to REALLY check out the cleanlines, staff, and most important, the quality of the food you are PAYING for!!! |
| Ashley John | 5/4/11 |
Panera bread
Cafe 4134
Tustin,CA 92782
I'm reporting this store because the three times I have gone to Panera bread to eat. I've seen some employees from the line smoking mariguna inside the store and I have asma. I already told a manager but he didn't listen to me. You guys should go and check the store without telling them you guys are going. Because if I go next time and their still smoking mariguna I'm going to call the police. |
| laura martinez | 5/4/11 |
| vine a estados unidos de vacaciones y un familiar me invito a comer a desyunar a panera,cuando entramos los cajeros parecian como si alguien se les hubiera muerto,no sonreian al cliente y parecian robos solo repitiendo la misma palbras ,liuego pedimos nuestra orden para llevar que ni gracias no dieron, despues al acercarnos a donde estaba lista nuestra orden el tipo que estaba ahi tenia aliento a droga y estaba de un mal genio que empeso a gritar a los cajeros aun recuerdo su nombre.al sali de ahi le comente a mi familiaar lo sucedido y me comento que en esa panera se drogan y fuman mariguana y eentre eellos mismos las vende es dever lamentable que suceda eso en essa panera porque la comida es deliciosa pero nunca voy a olvidar ese tipo su nombre era jaime asi decia un cuadrito |
| J Higgins | 4/13/11 |
I went on line this A M to "register" my Panera Card !! ! I hesitate to givee ALL that info, not knowing
if your site is "secure" Please advise!!! jth |
| mngal | 4/20/11 |
| I dislike the my panera card due to the fact that I disagree with the socialist policy of tracking people's orders. I have expressed this to the staff at several locations. I have asked them not to swipe a card and yet they do anyway. I do not eat the product I simply purchase it for other people's consumption. I was followed out the door by a manager, all the way to my car because he wanted to tell me off for disliking the card policy. This is extremely immature and unprofessional. |
| Ms. L M REITANO | 4/3/11 |
It is difficult to believe that a company that has such great products is unable to take orders for gifts and deliver them any where in the area that you have stores. Your products are delicious and beautiful to look at-especially the breads and pastries!
I spent a great deal of time on line and then visited a new Panera in Los Gatos, Ca (I live in Los Gatos, CA) in Silicon Valley and also called several of Panera stores in and around Bridgewater, MA to try to purchase a gift box of your breads and cookies and pastries for a gift for my family. I was willing to pay a delivery charge for this service .
4 hours later it was not doable - not one of your stores and managers in Massachusetts nor California were able to work this out! Different answers from different sources and clers and managers-not allowed by corporate, product would be compromised - must be a $50.00 order - must be catering menu only?????- only corporate owned can do it - franchises don't do it???
To much time and effort to even considering trying this again with Panera!
Try going to San Francisco Sour dough website and look at the beautiful displays of breads and products and see the ease of ordering and sending anywhere in the USA! I think you need help from Silicon Valley high tech to figure this out. You are missing out on a huge source of sales on line - not just for catering but for gifts for all occasions. I really wanted your breads but I will go to my old standby and send San Francisco Sour Dough! Sorry! lgca37@aol.com |
| Anonymous | 3/30/11 |
I agree with the another anonymous employee on this board, it is not a pleasant company to work for. I worked for Panera for a short time and was let go because I didn't look like 'the girl next store' (the director's words, not mine). I tried everything I could to change what they asked of me, but it was not good enough. I enjoyed the job, was a hard worker, was helpful with customers, and got along with the other staff members. However, because of my appearance I was not allowed to work there.
Also, as others have mentioned, not once have I seen an African American working at the store, whether I was a customer or an employee.
I will no longer be eating at Panera, I refuse to support a company that I know is not accepting of others. |
| maya | 4/1/11 |
| the gm at the pompano beach fl location is very rude and unprofessional! i used to love going there all the time..but will no longer! |
| Andrea | 3/27/11 |
I visit Panera Bread (St. Louis Bread Company in the St. Louis area) regularly -- three or four times a week. Sometimes I dine in but most of the time I am picking up orders for my family or coworkers. The food is always fresh and although my favorites are not always on the menu (and this is sometimes disappointing) I am always able to find something on the menu I enjoy.
My favorite item is the Caramel Latte -- I order this every time I'm there -- better than Starbucks Caramel Macchiato :-)
One suggestion however is to order better Traveler Lids for the coffee drinks -- the Solo Traveler lids always crack within a couple of hours -- I usually grab an extra one now before I leave with my order because I know I'm going to need a replacement. Also -- some sort of stoppers for the openings would be nice -- when you carry two or more out the coffee splashes out on the lids -- very messy. |
| Susan Demers | 3/24/11 |
Your food is the best! I frequent your Villages Florida restaurant at least once a week....we are sponsoring a golf tournament for The French Club here and wondered if we could ask you to donate a small gift card. Would really appreciate it as we all really do love your restaurant. Thank you so much.
Susan Demers
8995 SE 178th Muirfield Place |
| Laura | 2/25/11 |
Hey Panera Bread, go suck a loaf of leavened!! Your rules for your meeting rooms are so ridiculous that your employees can't even get them right. You have defeated your purpose of trying to be better than cafe X. I am cutting up my Panera card and taking my business & appetite somewhere else. Shame on you. The constant flow of customers I could have brought would have been a mutual success but you are just another selfish business blinded by greed and uninterested in your customers and community.
It's bad enough that I feel like I am on some assembly line of customers when I have been there ordering, but I was willing to overlook that and see you as having at least the capacity to serve a big group of people I was going to bring on a regular basis...but nooo...a group of 10 must pay x amount of dollars to stay at your precious location (McKnight Road in Pittsburgh, manager named Pamela) for even a couple hours. And the manager's attitude of 'everything's impossible here' just left a very bad taste in my mouth. I should not have to beg a place to be open to the idea of more customers. I even told her that our group of about 10 would be spending money every hour (even for a cup of coffee & snack each that would be over their quota)..but she then told me that the room is not available at all, especially after 10:30 am. WTH? AND, I just went from using it last month (same date and time frame), and for not saying anything and trying to work it out officially with a manager they made at least a couple hundred extra dollars and possibly a handful of loyal customers that may go back because of me marketing their existence. Their food is great, but they are dealing with people..not robots or animals. My students and I are going elsewhere..and not just for these lessons. We are not interested in going there even personally anymore. I have to now tell every student why we cannot have our lessons at Panera anymore...they will be losing a lot of customers. BAD MOVE, PANERA! What the hell kind of people do you hire?? I HATE PANERA! And it's not because of the fact that I could have buy the same soups and breads somewhere similar..it was the atmosphere...but that is just a ploy. That place is not for the customers...it's for an image that means absolutely nothing more than 'we are here for our sakes, not at all for our customers who even allow us to exist here'. |
| SouffleLover | 2/25/11 |
| I really love Panera, but there are two incidents that stand out. The first was the day I got my cancer diagnosis. I went to the Panera near the med center, was standing quietly in line (holding in my emotions) and the clerk looked AROUND me to the person standing behind me, and asked them what they would like to order. I burst into tears and left. The second was when Panera made a student of mine come in to work (not the same location, btw) and miss a major exam. I had to schedule make-up time with him late on a Friday, which delayed leaving for an out-of-town trip. We had to drive in the dark on a wet winter day. Neither of us have vision that good anymore. I'm still going to Panera, but corporate needs to realize that customers are human beings who might not fit into your profit model, and make sure the culture of the company reflects this. I try to think of what your employees might be going through, and try not to express irritation I might be feeling over a (mis)order, but repeat calmly, etc. Please do the same for us. |
| janice popplewell | 2/25/11 |
| On Febuary 21,2011 my co-worker and I ate a the Panera in Columbus,Indiana I had the pic two cheddar broc.soup and the chiken salad sandwich that has almonds in it. As soon as we returned to work i had severe stomach cramps,diarrhea and vomitting which lasted two hours then still had cramping in stomach but was now passing mucous blood instead of diarrhea this went on for another 2 hours!!!!Mind you I work in a dental office as a chairside assistant i stop counting the number of times i had to leave doctor alone working by himself.I hadn't had any food before my lunch so i know the food poising cames forom Panera.I wrote them a short letter saying what happened the letter had my two phone numbers on it.Someone I know delievered it for me as she works there the only thing the manager told her was I would have to come in there.I will next week after work one day I don't live in Columbus and just haven't had a time to go back.I feel they should've contacted me I was very sick for almost four hours after eatting that sandwich and it was narrowed down to the chicken salad because my co-worker had the cheddar broc.soup,also.I dont feel like the manager was concerned i'd love to know how many other we're sick????? |
| Athena | 2/25/11 |
| The BreadCo stores in the St. Louis metro area, especially south St. Louis County, have always had great staff when we go in - friendly & attentive. Bathrooms are clean & stocked. And we love the food! Just wish they'd bring back the portobello mushroom panini. |
| Sandra Jones | 2/21/11 |
| Just surprised to learn in order to use my Panera gift card, I have to register with my personal information. My husband went to the counter to pay for our lunch and was basically told "too bad, too sad". I did register (under assumed name and address), and want Panera corporate folks to know I have instructed my family to purchase gift cards elsewhere in future..and nothing that requires a registration. I will also be writing to my local and federal leaders about this invasion of privacy. This was a gift card, not a credit card!! My gift status is none of Panera's business. |
| SAD | 2/22/11 |
Please bring back the old CHIKEN NOODLE SOUP it was wonderful! We really don't care
for the new soup. I have spoken so so many people who agree with me. It was so thick with great noodles. The soup and a piece of your great bread was quite a meal. Thanks for your consideration!! |
| glad | 2/12/11 |
I have been a steady customer for a long time . My husband and I chose Friday night
as movie and Panera night. The last couple months the food has been bad to the point
we decided that's it no more . |
| kamran | 1/25/11 |
January 25, 2011
Annmarie Simpson
Panera Bread
Dear Ms. Simpson:
I am writing to you today to share my disappointment with you and your company. On September 24, 2010, I completed a Customer Injury/Incident Report at the Panera Bread located at 696 E. Altamonte Dr., Suite 1060, Altamonte Springs, Fl. 32701 due to my hand being burned. On that date you agreed that Panera Bread would pay towards my medical expense and as a courtesy would also send me a gift certificate to be used at Panera Bread.
On October 19, 2010, I faxed you the receipt for my co-pay of $20.00 towards my doctor’s office visit. I sent it to the fax number that you provided to me via e-mail (407-332-4877). Since that date I have tried to communicate with you via e-mail and telephone and have not received a response from you. This is extremely unfortunate and upsetting to think that such a reputable company as Panera Bread would jeopardize its credibility and reputation over a member of management not returning a call or an e-mail to a client that was injured while being serviced at a Panera Bread location. If it wasn’t bad enough that I now have a permanent scar on my hand, but the lack of care and response on your part is even worse. For this reason I have copied this letter to your corporate office to ensure that I receive the attention and the compensation that I deserve.
If you or corporate should need additional information from me please contact me via e-mail at madmoon1968@yahoo.com
Cc: Panera Bread Corporate Offices
Cc: Ricardo Leon: (888) 243-4105
|
| aenflex | 1/13/11 |
I am an occasional customer at my local Panera. Few times a month I will get breakfast. I work for a company right across the road. The shift supervisor at Panera Bread, whom I have never met or spoken with, told me this morning that she 'heard' that I was sleeping with my boss.
This is wrong on all types of levels. The main offense being that I am a customer. I cannot believe this crude type of person would be employed at Panera - typically the employees are so pleasant. I don't know her last name but her first name was Melissa. I was in the store around 740 Central time this morning, 1/13/2010. I would appreciate a response. Thanks much. |
| anonymous | 1/6/11 |
| I worked for the company for 3.5 years and in my time there I was sexually harassed, discriminated against because I have children, told not to hire black people. And after quitting they sent people into my new employer To intimidate me. This is an awful company to work for or give your money to |
| Kim | 12/16/10 |
Hello,
I wrote a review on December 11th expressing my disappointment with the Panera location on Old Perimeter Way in Atlanta. I called and spoke with the manager because my order wasn't right and was disappointed in the manager's response when I explained the problem. Anyway, when I showed up hours later to have my sandwich remade, the manager not only had another sandwich prepared for me, but he also gave me a refund and a couple of muffin tops (I was about to purchase them until he offered them to me for my inconvenience). I was actually amazed by how well I was treated considering I didn't get the same vibe over the phone; however, I appreciate the manager making things right and will definitely be back! |
| Kim | 12/11/10 |
| I went to the Panera on Old Perimeter Way in Atlanta, Georgia and was very disappointed. Not only was my sandwich not right, but my baguette was left out of the bag (I ordered a pick 2 combo). I unfortunately didn't check the bag before I left because I was in rush to get back to work. Anyway, when I called the location to explain what had happened, the manager on duty expressed no concern for my disappointment. He didn't even offer me anything for my inconvenience (I had to go back to the location so they could re-make the sandwich)! It was frustrating enough that I had barely eaten all day. It will be a long time before I visit another Panera Bread location. |
| Tricia Bates | 12/13/10 |
| I have not been there in a year, because the manager was so rude. My boss wanted to use Panera Catering recently (which we love, but stopped because of a few rude mangers) and it is so disorganized. I am now using other companies for our employees luncheons and my lunch. Too bad, I really love the food. |
| | 12/14/10 |
| The Lake Mary, Florida location is THE WORST! The management is INSANE! The way the managers talkt ot employees and customers is just INSANE! It is ran like a high school and it shows in the employee turn over. I never see the same people for more than a few weeks. Regional management seems to be ok with low quality workers who quit once they are trained because of the poor working conditions. Go to ANY other Panera around the area instead of this one if you want good service! |
| paul | 12/5/10 |
| I went to Brooklyn, OH location and they had so soup, they claimed that the warmer was broken. No where in the store did they say this until I went to order. Location did not even have products listed on there menu board, they would not offer anything else since they did not have soup. I email in about this and of course they dod not respond even though it says that they will respond. |
| Anonymous | 12/5/10 |
I work at a Panera in the metro-west area of Massachusetts. I started working there around August of 2010. A few months later I had to have a major operation that would leave me unable to fulfill some of my duties like heavy lifting and bending. I believe it is because of my work limitations I have been reduced to working one 3 hour shif a week. How I am supposed to pay rent and other bills working these hours is far beyond my reasoning. When I brought my concerns to the manager that does the schedule, she said A) she had to cut hours, even though when I looked at the schedule, I was the only one whos hours have been cut, and drastically I might add. And B) she needs her cashiers to be able to "close drinks and do what is expected of them."
I really do, for the most part, enjoy working for Panera. But I have noticed over the past month or so that I have basically become a work place pariah. I catch people speaking ill of me, making off color comments in front of me to other employees about my physical limitations and so on and so forth. Even though I chose to remain anonymous here, it won't be that difficult to find out who I am and I will more than likely be terminated over this.....but as someone stated in a previous comment, I will contact my local news stations, newspapers, and anything else I have to do to get my story of discrimination out to the public.
I will be contacting corporate and the owners of the store personally to request a meeting. |
| cher | 12/5/10 |
| iF you're going to have an "italian"style deli, with "italian" sounding menu, please educate yourselves as to the proper grammar. The "i" at the end of a word is plural. Therefore, in your commercials you should be saying, we ordered a panino, Not a panini. Panini means you ordered more than one sandwich. Same goes for the celebrity term "papparazzi" , that means more than one photographer. Only one would be called a "papparazzo"......I am asking the company brass to email me if you like. |
| MICHAEL L. NEVEAUX | 11/23/10 |
I RATE YOUR STORES VERY HIGHLY, HOWEVER, AS A RETIRED FELLOW WHO MEETS WITH SEVERAL OTHER RETIRED FELLOWS "EVERY" MORNING FOR A CAPPUCCINO. WE HAVE MOVED FROM PLACE TO PLACE AND ENJOY PANERAS. BUT AGAIN THE PRICE HAS GONE UP! I AM 65 YRS OLD, AND RETIRED ARMY, THINK YOU GUYS COULD GIVE A LITTLE "SENIOR" DISCOUNT.
JUST A THOUGHT
|
| Harmon Taylor | 11/8/10 |
| The food quality and service have deteriorated in recent months as has the WiFi service. Today Nov. 8, 2010 the connection is slower than dialup. It has become so undependable that I cannot bring people with me to this place if I need to use a computer with them. Join me if you are likewise frustrated in a move to Starbucks! They are just down the street and the quality, service, and WiFi are better. This has not always been so but times have changed and I am changing with them! See you Panera!!!!!! My relationship has totaled thousands of dollars and more than a decade. I was a buyer of Panera stock but I am getting out before these deficiencies catch up with the bottom line!!!!!!! |
| | 11/8/10 |
| Cafe 4385 in Savannah on Abercorn St (8108) is the worst Panera in the nearby three states. The Assistant Manager Annie Gibbs does not even care to correct the simple but ongoing problems in the store despite repeated customer complaints. The bathroom stall locks have not be put in in over three months in the ladies room and my husband states it is the same in the men's room. I have been walked in two times because you can close the handicapped door but not lock it. This is disrespectful and inappropriate. The staff argues with you when you comment on food that is not made correctly or right. |
| trenesse dauphin | 11/7/10 |
| your managers at the point loma in san diego are very rude and so non professional |
| sue | 10/23/10 |
We love panera and moved from ohio to Phoenix. get a panera in Phoenix, it would do very well.
hurry!!!!! |
| Anonymous | 10/1/10 |
| I was recently at a Panera Bread in Ohio (North Westerville location). I overheard some blatant racism coming from a staff member. They were talking about people of mixed races and what to call them. One woman spoke up above the rest and said "oreo". I later found out that the woman who said such an offensive term was the general manager of that location. I will never go back to that Panera again (and I am not sure if I will go to any other). I have told my friends and family of this occurrence. They were also very disturbed that someone in a managerial position would say something that racist in front of her staff. What kind of impression would that leave on them? How will they treat future customers if a general manager can say what she wants with no regard to others? |
| michael adkins | 9/22/10 |
| Is there anyway you can make a cinnamon crunch bagel with no salt my cuzin has had 2 liver transplant and a kidney transplant we were woundering if you make them with out salt There are eight of us we take are family 2 time a week to meet and we just want to tell you that we just Love it. So If you can make the cinnamon crunch bagel with no salt pleas let me no. It would mean alot to us thank you for your time and keep up the good work. Michael adkins 4274 specks run rd bunker hill wv 25413. |
| shirley fasssler | 4/26/10 |
| My husband and I always eat hte chicken dijon panini when we go th paneras. This Sunday we were told it is no longer available so we ordered the cuban sandwich, We both got indigestion from the sandwich. We will not return to Paneras. |
| Mary Ogden | 9/14/10 |
| I love Panera and all of the wonderful products...however; there are two complaints I have with products not being available any longer. First was the "seasonal" chocolate cherry bread. It was wonderfully amazing and we were told it would return that year in the fall. It did not and has not. I'm still disappointed about that. The second complaint is that the delicious dressings are no longer retail sold. Please bring back the chocolate cherry bread and allow the delicious dressing to be once again sold to the public and keep up the good work otherwise! Yum!! |
| Lorna & C harles G. Yanow | 8/26/10 |
We go to your Stoughton facility VERY often and they are very nice to us - we also go to your new Braintree facility - very nice also.
My question is: I don't care about different coffee prices when one is a frnachise and one is "corporate - but why is the delicious CHALLAH bread you carry nearly 80cents higher priced at Braintree? I don't understand it - the same exact loaf of bread. Please explain..Thank you....My e-mail is: Gibby6957@comcast.net |
| Dr. Daniel J. Kolzet, Volunteer Dental Director of the Westminister Free Me | 8/9/10 |
| Greetings! I want to compliment your excellent products and kind generosity to our clinics for the working uninsured poor and homeless people in the Thousand Oaks,Ca and the Los Angeles areas. I have enjoyed your products with my family over the past 8 years in MA. NC, FL, and certainly CA. I also teach dentistry at the Univ. of Southern California ,the Trojans, and I am glad that my aquintances Reggie Bush, and Keyshaun Johnson are principals in your excellent organization. Thank you for your donations of day old pastry products to our Westminister Fee Clinic Best regards, Dr. Prof. Dan Kolzet, Favorite Fan and Stock Holder Cell No. 805-766-8118 |
| shannon george | 7/23/10 |
| i forgot to give address 73 vine st on my complaint im sure panera bread on brown st know it very well being that they dont like are kind being i work for them they will probley fire me for writting you on this matter i will take it to channel 2 news if i have to to tell my story on this im hurt by this feel belittled not like a person but dog mut do to this there are others also if so needs tro go that way i will have no choice |
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