Papa Johns Corporate Office | Headquarters 2002 Papa Johns Boulevard Louisville, KY 40299 (502)261-7272 Reviews For Papa Johns Corporate Office 2/5/12 Papa Johns' in Pittsboro, NC sucks Last Saturday I decided to stop into Papa Johns and give them a try. It was about 2pm, so I figured I would not have to wait long. When I walked in, there was one lady ahead of me, but nobody at the counter. I figured they were getting her pizza. After about 2-4 minutes, someone finally started walking to the front. He was in no rush that two people were at the counter. He stopped to talk to a few people on the way. Then this guy seemed clueless on how to enter the lady's order into the computer. After waiting another 3-4 minutes, I walked out. I drove to Domino's and ordered a great pizza. It was awesome!!! After getting home, I went onto the Papa Johns website to complain. I promptly received an email saying that they forwarded my complaint to the owners/managers of that store. After one week, the owners/managers have not contacted me. Now I see why their employees do not care about customers, because the owners/managers do not care. I would stay away from Papa Johns. Why give you hard earned money to people that don't care about you. Stick with Elizabeth's or Domino's. Dorothy 2/5/12 I just received 2 pies I ordered online. Though the process was simple, the delivery was a sad surprise. Super Bowl 2012, I order early only to find early the wrong2 pies. Harlem NY's Papa Johns on West 145th street and Lenox has been an on going source of disappointment. From lack of customer service when phoning the store, to the stores inability to properly manage problems, (that they seem to have alot of). I wonder who the owner is... but whomever he or she is they are unable to expedite customers orders efficiently and really it seems like they don't care. My family doesn't order pizza much, but when we do it was always PaPa John's. After several years of being disappointed from this particular store I have now figured out the solution... try Pizza Hut. -Good luck Harlem ... Bonnie Slickerman 2/3/12 On 2/2/12 I placed an order for 6 pizzas at the local Papa Johns after spending over 2 hrs trying to get the online order to work. The pizzas we for my students who had earned a reward party. Most of my students are from low income families and don't get things like this. The order was specifically for lunch but the manager indicated that our regular lunch time was not possible due to being so close their arrival time to prep for lunch. I was told that they could be delivered at 11:30 which was fine so I prepaid for them. The pizza shop is at the end of our drive and can be walked to.I called at 11:50 after waiting long enough only to find out that the manager placed the order for 11:30pm and that our pizzas were never made. What school is open let alone eats lunch at 11:30? Plates were requested ut not sent and the delivery person didn't even wait to give the pizzas to us. They just dropped them off and took off. Additionally, we were shorted a pizza and we had to wait another 20 minutes for the missed pizza. At 12:30 we finally got the students lunch. I was offered no appology, refund, or free pizzas at a later date. Papa Johns professes quality customer service! That is a pure lie. Customer service was vague and only offered to refund my money and no other form of compensation for making my students wait for their lunch many of which have emotional problems and could have lead to physical altercations. I find it ammusing that your company can advertise customer serviceses are a priority and then turn around and be so ignorant and shallow. unsatisfied customer 1/28/12 Way too many issues & complaints with Papa John's pizza's.. customer service & delivery not to mention their deceitful charges. Makes you wonder if they spit on their pizza pies. =x Jimmy caldwell 1/28/12 So I ordered pizza and the guy called and said to be at the door in 5 minutes. After 20 min of waiting, I called him and asked when he was going to show up. He said that he waited in the lobby for 15 minutes and called me 5 times. I had 0 missed calls and we were by the door the whole time. Obviously we would of seen him at the door. He tells me to call the store, and I do. The manager argues with me that I was lying. She told me that I had to pick it up. Obviously I got it delivered because she doesn't have a car. I told the lady that i would need a refund since she couldn't do anything about it. She said it would take 2 to 3 business days. I told her that i still needed my pizza and she told me that it was my fault it didn't get delivered. From then on it all went downhill. I may have called her a name or 2 and told her that i will call papa John himself. I'm calling corporate tomorrow and sending multiple emails about her. It is on. We'll see whose fault it is in the end! j harris 1/29/12 this was my first and last time ordering what they call pizza????[1]ordered large with double pep..crust was thin as paper,and soggy,we could not even taste any sauce .the outer edge was like a moutain range...WORST PIZZA I EVER TRIED TO EAT..[2]called store mgr.said he would not charge me the next time i ordered..he would not give me any topings unless i paid $1.50 per.when i got the pizza home/the whole pie looked like a large potato chip with catup on it/and hard as a piece of stale bread..ill never know how theay did that..i thought it was going to brake our garbage dispo..this is not the way to GROW A BUINESS..I DID NOT WASTE MY TIME CALLING BACK.DAaaaaaaaaa!!!!! this was the ann arbor road plymouth mi.location..im sorry i betrayed LITTLE CEZARS HOT AND READY.....AND GOODddddddddd....NO STARS..IM GOING TO CALL THE COMMISSIONER OF FOOTBALL..HE SHOULD READ THESE REVIEWS.......GARBAGE..... Anonymous 1/26/12 I just got fired/quit not quite sure with the whole confusion in my mind right now. But I got to work and checked out two orders to take on a delivery. I then found out that both orders had to be delivered within a certain time frame, and had to unassign one order. Management has already been a bit rude in the store, but I let it slide past me. Then when I returned on this particular day I was already faced with the time span of having been rushed to get the order out, I grabbed the wrong receipt (my fault), and then didnt have time to even get a new sign because the one I had was not working well. So as a result of this, I got chewed out and the owner of that particular franchise was there and was a bit rude with me (not as rude as management). So I had to put everything down to check out two other orders that were running late and got chewed out even more. I had enough and pretty much quit, but overheard the words of letting me go...so I am not sure which one applied first. Anyways this had to be the worst job I have ever worked. I can handle fast pace with some people on to me to be efficient, but when that push goes to personal attacks...!! I will say that this store will never receive my business and never have a positive comment on my part, and I will encourage many to take business to another store. Anyone who thinks about working for this company, think twice before you even fill out an application. Make sure the management will work with you and train you in areas needed instead of yelling at you for making a mistake as most noobs will. Donna 1/23/12 the pizza was good but you are advertising falsely i ordered the $11.00 pizza and plain bread sticks my bill came to almost 21.00 dollars the add said free delivery but i was charged 3.00 and when i called they said you have never had free delivery and was rude about it. SO whether i like your pizza and bread sticks or not you have lost my business plus my friends and familys as well because i hate dishonest people . I will be calling corprate next. THANK YOU DONNA LANG princessmom151@yahoo.com Michael N. 1/22/12 I have been a delivery driver for about 2 years now. I have worked for Dominos, Papa Johns, and Pizza Hut. The number one thing that has annoyed me as a delivery driver is the people who do not tip. We spend our own gas delivering customers' food, and we sometimes have to deliver quite a distance from the store. At the store I'm at now, there's an area we deliver to that takes a minimum of 20 minutes to drive to. When we don't get a tip from there, we lose money. I understand that a lot of people think that we delivery drivers get the delivery fee charged on customers, but in actuality we don't even receive HALF that delivery charge. Where I work now, we only get 88 cents for each delivery, whereas the store charges $2.50 for the delivery charge. When I drive 20 minutes a delivery, don't receive a tip, and drive another 20 minutes back to the store, I'm losing money out of my pocket and the store is still making money just for simply having a delivery. I also often don't receive tips from unhappy customers who don't receive the right food. 90% of the time, this is not the delivery driver's fault. Please do not take this out on us. When your delivery is late, it is either because the store is busy or a cook messed up the order and the delivery driver spotted it and told them to make it right. We do not mess around on deliveries, we do not take our time, and we most certainly do not deliberately make a customer's order late. Sometimes an order is just late because of traffic, and that's most certainly not our fault. We are as fast as we can be because it is our income on the line. We need the money. The more time we waste on a delivery, the less deliveries we get to take, and thus the less money we receive. As far as walk-in customers who pick up their orders, allow me to use one of my days at Dominos as an example: It was probably the busiest day I had ever seen while there. Our lobby was packed with at least 10 people, there 20-30 deliveries, orders were backed up, we were all scrambling around trying to get everything done in an orderly manner. We had customers complaining to each other about having to wait, and we actually had one customer stand there and refer to us as "retards". ...People, have you not ever worked some place that it was busy? Look around you when you're standing the lobby. If there's 10 other people in there I would think it pretty obvious that we are busy. Only so many pizzas can fit in that oven. We cannot make every pizza at once. I wish people would simply be a little more understanding. I understand there are stores out there with employees who don't care about the customers, and I am sorry for that. At the 3 different stores I have worked at, I have never thought of my fellow employees, and especially not my managers, as not caring about the customers. We have done our best, and sometimes we are still condemned for not being able to do the impossible. Please be more understanding people. Some of us work hard and do our very best for our customers. MISTREATED 1/19/12 PAPA JOHNS SUCKS!! I WORKED FOR THEM A LIL OVER A YEAR AND TOOK SEXUAL HARRASSMENT FR MY GM THE WHOLE TIME! I Called HR MY AREA SUPERVISOR SO ON AND SO ON THIS WHOLE TIME NO ONE EVER CALLED ME BACK!! Y DID I STAY? Y DO U STAY AT YOUR EMPLOYER? IT'S A LIL HARD TO FIND A JOB THESE DAYS!! ANYWAY I HAVE TAKEN A LAWSUIT OUT ON THE COMPANY SO FOR ALL YOU PEOPLE WHO HAVE BEEN JEEWED OUTTA $$$ I GOTCHA COVERED!! THIS MAN TRIED TO RAPE ME THAT WAS MY LAST NIGHT, AND ACTED LIKE IT WAS NOTHING!! I ONLY GOT A CALL FR THE HR DEPT AFTER I TOOK OUT THE LAWSUIT! SO NOT ONLY ARE "SOME" PAPA JOHNS PIZZA'S HARD AND UNEDIBLE "SOME" OF THEIR EMPLOYERS SUCK TOO!! HOPE THEY GET WHAT THEY DESERVE!!! Rita Giordano 1/12/12 I have been waiting for FIVE days for a refund on a late cold pizza we returned to their store because they would not come and get it. It was 55 minutes getting it; it was stone cold and HARD when we got it and then they were disputing even returning my $2 tip! I emailed them and now they were saying 2-5 days on a refund which I STILL have not gotten. I've filed a complaint with the BBB. Their management is rude! I will never buy a thing from them AGAIN! 1/9/12 Reference the "Lady chink eyes on a receipt". This is an opportunity for YOU to teach all your employees tolerance and proper manners. I don't think the teenager should have been fired. This was a great opportunity for your company to teach this and other teenage workers something. Why not invite the customer and the girl to a meeting that could result in a good training film. Are there SOP in place for orders? Are employees taught to ask for a name? Teenagers don't always exhibit the best actions. They also have a different view on words that we would view as "insults" or insulting. Listen to kids sometimes and what words they use to each other. We use Papa Johns all the time and have always gotten top notch service from them. I hope you use this opportunity and hire the girl back as well as educating your staff to proper SOP. wayne 1/9/12 i ordered papa johns in ftlauderdale fl, and not the first time , with the same credit card over the phone when i ordered last week they were rude, and not only that , they said my card was denied, thats a bunch of bull,. my card is good, because i called another pizza place not papa johns, and ordered there , no problem with my card,. the manager there is an idiot,.thats all i have to say,. i wont order there again,. Denise Kershaw 1/8/12 How can you allow your employees to type Lady chink eyes on a receipt in New York. I am appalled shocked and ashamed..How do you advertise on NFL games when you are PREJUDICED......would you put lesbian on my receipts......shame Terri 1/6/12 I am 29 weeks pregnant. I entered my local Papa John's in Rosedale, MD expecting to receive my pizza, only to be told that they cannot accept my $100 cash tender. Carry-out closes in 10 minutes, but the manager advises me to go to Walgreens, which is down the street, in order to change the $100 so I can then pay for the pizza. As a paying customer, I should be inconvenienced? On Papa John's website, which is how I ordered the pizza, there is no listing of any policy regarding stores not taking bills larger than $20. Sammantha 1/4/12 So I see a ton of negative statements on here about my employer, and all I want to say is this - not all of the Papa John's store's/employees, are rude and stupid. I know for a fact that there are decent managers and instore employees, as well as drivers. Reason I know this is because my general manager is awesome. He does whatever is necessary to make things right with a customer when they are un-happy. As do I. I am a firm believer of the saying "Treat others the way you want to be treated." So with that being said I always treat my customers with a pleasant and 100% positive attitude & a smile on my face. No matter what. So I guess what I am getting to is yes there are some Papa John's store's that are HORRIBLE and DISATISFYING, but there is also stores out there (Like the one I work for), where we strive to make the customer, YOU, happy. And treat you all with the utmost respect and positivity no matter how we are treated. So don't give up on us just yet. :) sonic 12/29/11 I ordered online from a louisville ky store and after and hour and a half I called and they said o you ordered online that could take over 2 hours! WTF, he said had I called in it would have only taken about 30. On my confirmation email it said 30-40 minutes and now I am at the 2 hour mark with no pizza. The whole reason I usually never order from Papa Johns. They suck! This will be my last order with them for sure! David Briggs 12/27/11 I am an employee at your Chaska MN location and I have a complaint that needs to be addressed. Please contact me at 317-225-3712, this is a matter that needs attention concerning payroll activities. If I am not contacted immediately then I will be forced to explore other avenues to get this issue resolved. Georgette 12/28/11 Dec. 28, 2011. I placed an order by phone around 12:30am. I ended up calling back at 2:30am to see why the pizzas had not been delivered. A woman answered the phone knowing that it was me. She said "The delivery driver could not deliver my pizzas." I asked "Why not?" She said "No one answered the phone." I said "Come on, We work directly with the O.R. in a hospital, Someone is always in our department and I had been sitting at my desk the whole time! The phone never rung!" I asked to speak to the manager and she said I am the manager. I asked about my order again. She said "We are closed and are about to walk out the door. There was nothing else she could do for me and for me to have a good night!" Then she hung up the phone! Georgette 12/28/11 Dec. 28, 2011. I placed an order by phone at the West End location in Nashville, TN around 12:30am. I ended up calling back at 2:30am to see why the pizzas had not been delivered. A woman answered the phone knowing that it was me. She said "The delivery driver could not deliver my pizzas." I asked "Why not?" She said "No one answered the phone." I said "Come on, We work directly with the O.R. in at hospital, Someone is always in our department and I had been sitting at my desk the whole time! The phone never rung!" I asked to speak to the manager and she said I am the manager. I asked about my order again. She said "We are closed and are about to walk out the door. There was nothing else she could do for me and for me to have a good night!" Then she hung up the phone! Patrick 12/26/11 Look I work for papa johns and I have to say this. If you were at work and your costumers screamed at you cursed at you and talked to you like a piece of dog poop. How would you act if it happened all day every day. I know we make mistake, but to abuse the person taking your order just to get a pizza fix is wrong. We dont like geting talked to as if our iqs were under 50, like a vast majority do. If you need something fixed, just be polite and it will be returned. Cuss and name call is a quick way to the dial tone zone. since the company knows how rude customers can get. Most will never get in trouble. Not saying the employees are never at fault. Some are, most have done it before, but only a few stupid employees are guilty of it day in and out. I am very proud of being employed with papa johns been working for 13 years in food last two at papa johns. Have to say it will probly be the last I work. back to my point speak to us as you would like top be spoken to. Or dont call I dont need to be treated like shit about one pizza when I have hundreds of others too make. but I would be more then happy to remake it for you, dont have to be a dick about it That guy 12/20/11 I work for Papa John's in Michigan. You people need to go to papajohns.com and make complaints. I can guarantee our corporate office has no clue about this forum. I stumbled upon it while googling if it was rude to ask for a tip back the next day after receiving a large tip this close to christmas. Most of these complaints are probably fraudulent. Most of them look like they were written by children. My guess is it is other pizzerias to boost sales. If a store gets a nasty complaint sent to corporate, the district manager will be out there to check on things. We had an extremely rude black woman in our store. She was insulting the employees and the customers. Our manager very politely took her money out of the register and gave it back to her saying "I am very sorry, but, due to your manners towards my staff and our customers we can no longer do business with you." Of course she dropped the race card and the police had to be called to remove her. She complained and out came our district manager. When this happened we knew a black person throwing around the race card would get us a visit from corporate. We asked the customers if it would be ok if someone from our corporate offices could contact them about this issue. They were happy to help us. Most of the time when I deal with incorrect orders the customers are rude right away. If you people don't get what you want we are the bad guys. I know my store is always willing to remake orders at no charge and deliver them if neccesary. I could go on and on about how bad customers can be on the phone. You people over react and then you think you are calm but you are already upset your food is wrong. Just relax and speak normally and try to come to an arrangement that works for you. tomas 12/14/11 Here is what I wrote after receiving a substandard pizza in CA and the Mgr hung up on me....after looking at this page I'm wondering how PJ's can still be in business...Lots of Dissatisfied (non-returning) Customers! OK for Pets? Really, is it that difficult to make a cheese pizza?! This had to have been the worst cheese pizza ever made on this planet. I complained....they sent another.....and half of it is still in my refrigerator waiting for the Mgr. (Johnny....day later and still waiting) to pick it up....a half is left because I was starved and ate two pieces....and the dogs another couple. Johnny, genius that he is, left a VM with my roommate that we had stolen the second pizza....seriously would anyone ever go to a sewage treatment plant and steal solid waste?....same old....same old. I called again to explain our disappointment and suggest Johnny pick up the remaining half pizza and refund our $20 ($5 was a tip).....Johnny hung up on me!! bonnie 12/9/11 I ordered a pizza online. Then realized I marked carryout. I called the store immediately asking if the pizza could be delivered the employee took my information and said yes. Also quoted me a price of $22. Which is insane because my order was only $15. After I asked him how much delivery was he said $2 then quoted me a price of $16. Still incorrect. I waited for a pizza that clearly was not being delivered after I called back and spoke to the manager BJ he told me "Oh we dont have your order and we dont deliver there. He basically lied to me and told me that my card wasnt charged (which it was) and then sent me on a wild goose chase calling another store when obviously they did have my order and screwed up. So now 2hours later my card is charged with no food. These people are completely clueless and do not have any idea of what customer service is. I will never order from Papa johns ever again. This experience has soured me. I have no confidence in this brand and is suggesting retraining on math and customer service. How hard is ordering a pizza? Incompetent, rude,and dishonest staff at store #843. Arlington VA 3233A Columbia Pike Silvana Karim 12/10/11 I ordered my pizza on the phone Dec 10th about 4:20pm. The person who answered the phone said the order would be ready in 20 minutes. I got to the facility 30 minutes later about 5:10pm. It was busy other people were waiting too.There were 2 people behind the counter -both on the phone- both looking down at the computer screens and one person walking around going to the front and back-checking orders. None of these people looked up to see I was there. The 2 people on the phone side by side were taking care of the same person on the phone.The one woman ALICIA, who is the manager said I'll be with you in a minute. I had been standing there for a while before she acknowledged my presence. I told her that is a pretty long minute & that I had kids in the car and was in a bit of a rush. I asked her to check to see if the order was ready so I can pay & go. I told her it doesn't seem seem time efficient to take care of the same customer while others just want their order & go? She said with a snotty voice several times while I was trying to make her understand my point of view-YOU CAN CANCEL YOUR ORDER IF YOU DON'T WANT TO WAIT! I asked her that's your solution I want to talk to a manager. She said I am the manager and then spelled her name in order for me to write it down. I told her I would write a complaint about her-then told her SHE SUCKS! I then demanded that she check to see if my order was ready & to ring me up. I was very upset that she didn't care if I cancelled my order. Management should be able to take phone orders,e mail orders and take care of customers coming in without these kinds of problems. We all need jobs & revenue coming in these days even if it's for 2 pizzas.With that kind of customer service I will not be going back to that facility. She should be fired and others taught how to truly manage their time on the phone,e mail orders and customers who come in who just want to pick up their order without the hassle of being ignored or disrespected. Papa John's Pizza should represent a more caring attitude toward their customers. I have a child with autism who earns pizza tokens for good behavior on a daily basis.I would have left that facility if I had the opportunity that day. I didn't want to disappoint my child.I will be expressing this experience to other folks in Corona including my family,neighbors & teachers at the school. I have been a loyal customer to Papa John's and I will not return. ALICIA should not represent any managerial position nor any postion at Papa John's. Rethink the people you hire as a team members & remember time is important to everyone. Blaster1 12/8/11 Ordered a L pizza for carryout at the Saugus Papa John's store on Seco Canyon. I picked it up, and drove home, which was less than 5 minutes away. I opened the box and it was cold, and completely dried out. I refused to eat it, and when calling the store to ask for another, they would not cook it until I arrived, which meant I'd have to wait another 30-40 minutes to eat. I find their service unacceptably poor and they do not try and correct service issues, when a customer is dissatisfied. On top of this, the manager at the store refused to help rectify the situation. Then, when I tried contacting the District Manager, they refsed to return my calls. I will not order Papa John's at home anymore because of this store. If you ever have a service issue, noone cares to help and forget getting a district manager on the phone to discuss your problem. There are too many other choices in pizza, and I can get better service elsewhere from Domino's or PizzaHut. Kurt G. 12/3/11 I order pizza at your Sandy Springs, Ga location weekly. In the past 3wks there has been a black lady who answers the phn. Very professional and smiling all the time; however the boss speaks to her as if she is "DIRT" everytime I call and I go into the store. Last night I was with my children and she as usual was friendly, and working hard. He loudly yelled at her in such a disrespectful manner all the customers in the store was floored. She had tears in her eyes and my son (11yrs) said why us he so mean to that lady ALL THE TIME? She is the friendliest, professional employee at that store. If there is a such thing as employer verbal abuse she should sue him immediately. This is all the time, and she always apologizes for this obessed,sloppy rude jerk. He never smiles and he is just a horrible excuse for an employer!! Was told he was the General Manager, you gotta be joking! Rude people need to be re-trained and or re-placed!! 4ppl stood in the parking lot discussing how horrible he was to this young lady! Oh and please look at her presentation (uniform) and his...maybe he should go and get advice from her. I personally would like to apologize to this young lady on behalf of ALL EMPLOYER'S IN AMERICA.. Jean 12/4/11 I live in Phoenix, Arizona, and the 3441 W. Northern location is the place I have purchased pizza's for the last 14 years. I was given a magnet for the location, and have used it ever since. 30% of the time I get treated rudely, and several times a Jeff (might not be his real name)happened today too 12/5/11)2:00 I'm told they don't deliver here. I only continue ordering here, because I have health problems, and I'm a senior, so It's difficult to drive at times. IN addition in the past the pizzas have been burn, due to malfunctioning oven. Manager said if I came in at another time, he'd make me another, and said it was probably the corn meal, or spray used that probably cause it. I'm very disappointed, but if you don't want my business (which is obvious from the other negative comments)I won't. ehill 11/27/11 you say "better ingredients, better pizza, PaPa Johns. I say if that is the case, why is your sanitation grade a 92 and has been that for quite a while! Your competitors are far out doing you with grades 100 and 101. And their pizzas are good. This is in Sanford, N.C. We used to order at least every two weeks but not anymore. Now it is Dominos or Pizza Hut. PaPa John you need to send someone to Sanford and get it right or it is going to go under!!!!!! Amazed 11/26/11 Do you people even read your own stupid ramblings? Your complaints are idiotic, and in many cases, YOUR OWN DAMN FAULT. In the others, do you not think other pizza companies make mistakes? Cause I know for a fact they do. Many of these complaints don't even use proper English, further showing the idiocy of the complaintants. Stephanie 11/26/11 I was very disapointed with the service i received at the Brand New Location on Jackson Street lawrence Ma. My friends and I ordered food, after waiting for half hour our food was given to the wrong customer.After the fact that the food was mistakenly given to the wrong person , the customer was able to keep their own pizza and + ours. The employees offered to remake our pizza but still charge us for their mistake,we did not want to sit their and wait another 20-30 minutes for a pizza. For a first time walking into a Papa Johns location i would never step foot there again, i felt very mistreated, there was no professionalism whatsoever. One more thing I would like to include was the cleanliness of this place was not at its best peak. employess did not use gloves, were opening and closing pizza boxes and breathing down on them very disturbing. Even after calling the next day to speak to a head manager in charge about yesterdays incident, I was spoken to in a very rude disrespectful manner, and was told they offered us a free pizza when they did not, in fact they offered us a free pizza when I responded to them I would go on the Papa Johns survey page and write a bad review. Never Have I walked into a place where they have done this. BIG NO TO PAPA JOHNS ! L.P. 11/23/11 I love Papa John's pizza, but the service I have received at the Papa John's on Hwy 601 Mt.Airy NC location is TERRIBLE! It seems everytime my husband and I call in a pick up order, we have problems. I said last time, I wasn't going back..but I gave them another chance, and they blew it again. I called in a pick up order on 11/17/11, the girl on the phone said it would be around 20 minutes. When I got there to pick up my order it was no where to be found, in fact the manager argued with my husband that it was never even called in...I was furious! The manager said for our time and trouble we would receive a gift card in the mail...he took our name and address, which it was POINTLESS to even give it to him because we NEVER received the gift card. I won't be going back to Papa John's any time soon...HELLO PIZZA HUT, you have a new customer!!! I wouldn't recommend anyone in Mt. Airy to order a pizza from Papa John's, unless you don't mind POOR customer service! Mary 11/17/11 After previous unhappy experiences with Papa Johns I thought I'd give them another chance tonight, tried to order online as they never seem to get the orders correct over the telephone. Server down, so called thru they took order, repeated back to me on arrival order wrong yet again Coke not Diet Coke arrived, the delivery guy says "not my problem" you have to call them, so when I did the lady whom took the call is arguing that its my fault!!!!! yes right why would you order something you don't ever drink, 05 mins of chat with the boss - you know we are talking £1.99 I ask you, so I just said forget it, give me the back the cash, luckily didn't use credit as problems before. So c**p customer service, whole order OUT THE WINDOW all for a bottle of coke. Never Never will I use this company ever again I will tell others not to bother either, hope your reading this whoever you are........ Tracy Foraker 11/18/11 I AM CURRENTLY EMAILING THIS COMMENT WHILE ON HOLD FOR 45 MINUTES WAITING FOR SOMEONE AT MY PAPA JOHNS STORE TO TAKE MY ORDER!!! I AM EXTREMELY UPSET!!!!! DON'T RUN A 50% OFF SPECIAL FOR LOCAL BUSINESSES IF YOU CAN'T HANDLE THE VOLUME!!!! THIS IS CRAZY AND NOT A VERY GOOD BUSINESS PRACTICE AT ALL!!!! Jennifer 11/15/11 Here is my delima, add sent to me says that Tuesdays in November you get 50% off if you order by 4pm (see below -copied from the email offer). After trying to place an order and dealing with their online helpline that according to the recording I listened to for 20 mins today has been "Voted #1 customer service for 8 years in a row" I have not been able to purchase a pizza at 50% as stated. It seems that if you want to advance order a pizza - you have to pay cash, funny but the reason we were advance ordering is because it was for a corporate function - I don't know that many corporate offices that keep cash on hand these days... do you?? After finding out that we would have to have cash to advance order pizzas I was told that the discount only applied for today, humm... I guess it is the only TUESDAY in November? I guess we will have to find something else to order for the other TUESDAYS.. you know the 22nd and 24th... I think they are Tuesdays too! Tuesday Lunches in November are 50% Off! Place your ONLINE ORDER today and receive 50% off any regular priced menu items. Valid until 4pm today! Use the promotion code 50TUE Offer expires 11/15/2011 Offer available Online Only! Hal Gagnon 11/12/11 I have never tried One of your pizza's. By mistake I guess I ordered a double mushroom. When I got it, I was disappointed. It looked like A half order. I decided to try your pizza because of your slogan. Better ingredents, better pizza Papa John's. I asked If they had fresh garlick, And they told me no just garlick butter. Well better ingredents to me me would be real garlick, Not some cover up butter sauce. Don't think I'll be doin Papa Jonh's any time soon. Back to the home town pizza where I know the owners, And know where they buy there stuff. Sorry Papa Not In My House!!!!!! Nta S 11/13/11 We love papa johns so dont get me wrong. We have been ordered only their pizza for many times and then one day...driver keep calling and asking my location (by the way this isnt a first time that they deliver!!..they been here so many times and this time a driver lost and calling me twice and I was explaining where I was and he still cant find my place so I called and cancelled my order by trying to talk to a manager and I told her that I would like to cancelled my order because he couldnt find my location!!! She have nerves to tell me that he knows the location and avoid my cancellation and very rude on the phone so my husband called them back and asking for Regional Manager name and phone numbers and they told us they cant give it out..!! WTF??? really???? This location is right in HOLLYWOOD, FL...avoid this location period..everyone just rude!!! Michael Lee 11/11/11 Dear folks - Our company is promoting a huge event Super Bowl Sunday and currently organizing 20,000 Parties to be thrown simultaneously across the country. Our goal is to include 2 million pitchers of beer with purchased ticket and looking at using your company to feed 2 million people. We are pledging 1 million dollars to Breast Cancer Research from this event. Is there anything you can do to help provide info or help promote this event thru across the country. Thank you Michael Lee Bryan 11/10/11 I have ordered from Papa Johns a lot because I loved the pizza. The last 2 times I have ordered the pizza has totally sucked. The quality of the toppings has deteriorated. The only thing decent is the original crust and the garlic sauce. I ordered a BBQ and bacon last night, it was terrible. To sum things up, Dominos is kicking your butt. pizza diva 03 11/2/11 why does papa johns hire some of the most ghetto people in life? felt like i was on the set of soul plane. thanks atlanta. one less thing you guys are known for. Debby Gregory 10/25/11 I have had several bad experiences with Papa Johns the most recent being last night Oct. 24, 2011. I ordered 2 pizzas and one of the dessert pizzas. I got a phone call stating that they were out of the apple pizza would I like the cinnamon, I said ok. By the way, I prepaid online with my credit card. The pizza arrived but the driver said I needed to pay I told him I paid with my credit card. He said yes, but the order had been changed. I had to hunt up my check book and give him a check for the new amount. He told me that the charge to my credit card and been reversed. By the time I paid the pizza was cold and the crust and cheese tasted like cardboard. To make matters worse I checked today and they did not reverse my credit card charge. I live in Humble, Texas (Atascocita, Texas some people use this address). kd 10/14/11 I give them this rating because I have order here since becoming a resident here in lawton, ok due to the military, and my order has been incorrect every time. I didn't even complete my order today because some employee lacked communication skills to process my order. I am committed to pizza hut due to his incompetence. Their location is on E. Gore in lasting, ok. Please help them or close them. uncuz03 10/12/11 I recently had an online promo code for any type of large pizza from Papa John's for $8.00. I made an order online, and used the promo code. With it being Monday, even without the promo code I used it should have been no more that $11.00. I was charged $14.00 before any add on's for the pizza. I also change the preferance form pick up to delivery online. When the pizza was about 45 minutes late, i called the store. I was assured the pizza order would be canceled, I would not be charged, and they would try to make things better for future orders. Well I looked at my checking acct that night, and to my surprize the amount was charged to my checking acct. I called the store the next day to see what was going on. The individual I talked to was the same one who canceled my order. He had no idea why I was charged, and said he would have the Dist Manager contact me the following day. Since then i have had no phone calls or response from anyone working for Papa John's. I must now consider the charge fraudulent, and must treat the matter as such. You guys may have great pizza, but worse customer care and service than even WalMart. You guys at corporate need to read these blogs and do something about all these problems before you find yourselves out of work as well as out of business! Jerry Williams 10/11/11 Saturday Night we ordered a Large, Unlimited, Thin crust Pizza. Papa John's Pizzas are advertised as the best Pizza. When the delivery man brought the pizza, it was burned to a crisp on one whole side, and the entire bottom was burned to a very dark brown. I called the restaurant that took my order and delivered it. They apologized and said they would send another one out. They did, I gave the first pizza to the driver and told him to give it to the manager. But the replacement pizza had a thick crust and it was one of the worst pizzas we have ever ordered. If I don't hear from your office about this, I would assume that you don't value your customers. You may contact me if you still want my business. Jerry Williams 1604 Fife Hills Drive McKinney, TX 75070 jernan2@aol.com (972)529-6060 george 10/9/11 Now your drivers are playing cops with people lives! I also am a medical marajuna patient and I promess you that your drivers will never come to my house again nor will I ever buy a pizza from your company again. Your drivers are not the police and they should mind their own business when they show up at someones home. If you're driver did this to me , you would find your company in court. Now that I know now that Papa Johns works for the police, I find myself finished with your company. Signed, One happy puffer. Gregory Thompson 10/9/11 We have lost enough of our freedoms without a Papa John's pizza delivery guy spying on what is taking place in in peoples homes (and with corporate support). I have not personally smoked pot in more than thirty years and it will now probably be at least thirty years before I eat another Papa John's pizza. It will be even longer before one of your losers gets in my door with a delivery. dave 10/9/11 This store on port saint lucie blvd is never wrong even though youcallan complain about a bad pizza customer must be wrong,I tried to give them more chances to fix their problem,pizza are alway 45min to an hour plus but when you call them they aalways say 30 min its a big scam.the last pizza i ordered i tookpictures of how bad the pizza was . It was burnt on have and it was not even cut i waited over an hour, they said we can get you another be about 1.5 hours cause they were busy you would think i be first on the list not in this store they dont care about their customers .Pretty Sad my email is truckblue7@aol.com lynn sedam 10/4/11 I live in terre haute indiana I called are papa johns here like I all ways do well I went and picked up are pizza I ordered and it wasn't even cooked all the way so when i called to talk to a manager alls he would do is give me coupons for to pizzas and they was for a one topping pizza well we didn't eat dinner that night I ordered a works and a double pepperoni and double mushroom but alls they could do is give me a coupon for a one topping pizza I'm a manager at a pizza hut I would never do that to any one if we made the mistake papa johns needs to do what's right who order from you if you wish to keep your customer and needless to say we are never going to order from you again and I will pass the word on so you need to get your people to do the right thing and make it right with the customer when you guys make the mistake sick and throwing up 10/2/11 NNNNNever have i ever had a sorrier pizza in my entire life. 45 minutes late and a 17 yr old employee provoke and direspect a customer by just saying sorry have a good nite. Then lying to a manager and the regional supervisor call and sing accolades of papa john and his own life of how hard it is and he works. Spare me. My dogs even turned up their noses. Sad day a loaded 22.00 pizza is less than vigo 100 dog food. Hey and this is the NFL's choice for pizza!!!! LOL what a disgusting food not fit for human consumption. It is ashame I have to give em 1 star. Freezer case looks good now. Go DiGorno. TerryB 9/30/11 New to UK. Not only did they fail to provide the pizza, double charge my card and refund only once, but they seem to go out of their way to avoid receeiving complaints by hiding their UK address and phone numbers. Mrs. P Bottoms 10/1/11 This evenng we order a pizza at 5:49 was told later when we called at 6:20 that the pizza was finished and out the door at 6:08. At 7:22 the delivery guy knocked on the door with a cold pizza. When we called the store manager we were told that didn't matter to them about the time of delivery in their thoughts this was acceptable. Since our microwave was not working we couldn't warm it up and the pizza was cold. Needless to say we sent it back! We have been customers for a long time without any complaints until now. But we won't be ordering again. By the way we are in Crestview, FLorida. And this store on Hwy 85 needs help. Worst Papa Johns in America 9/26/11 My wife and I had purchased papa johns pizza last night for dinner. It was the garden fresh pizza to be exact and came out to being $12. I came and picked it up around 8pm from the store.. When we finally got home and ate the pizza with my wife and I both agreed the pizza tasted awful and was burned as well, a very sub par quality pizza. I called immediately and voiced my concern. I talked to two managers their names were Amanda and Tera. I believe Amanda had notified me that I would need to bring the pizza back in for a refund although I had told her we threw out the pizza and were going to eat dinner at another pizza place since the pizza they made was not eatable. She then proceeded to tell me that no matter what I needed to bring in the pizza for a refund. I explained to her we had tossed out the nasty pizza and did not want to have to go through our garbage and fish out the slices but that was my only option she stated. That was terrible to say the least. Is this how papa johns train's their employees to treat ... pizza last night for dinner. It was the garden fresh pizza to be exact and came out to being $12. I came and picked it up around 8pm from the store.. When we finally got home and ate the pizza with my wife and I both agreed the pizza tasted awful and was burned as well, a very sub par quality pizza. I called immediately and voiced my concern. I talked to two managers their names were Amanda and Tera. I believe Amanda had notified me that I would need to bring the pizza back in for a refund although I had told her we threw out the pizza and were going to eat dinner at another pizza place since the pizza they made was not eatable. She then proceeded to tell me that no matter what I needed to bring in the pizza for a refund. I explained to her we had tossed out the nasty pizza and did not want to have to go through our garbage and fish out the slices but that was my only option she stated. That was terrible to say the least. Is this how papa johns train's their employees to treat their customers? Amanda and Tera were very rude and unprofessional through out our whole phone conversation continually putting me on hold, giggling and not at all taking the situation seriously at anytime. I had then decided to bring the pizza back for my refund and for the fact to show them the pizza was burned as well. When I traveled all the way back to the store, this is the second time now; I was rudely greeted by Amanda and Tera. From the get go both continuously argued with me stating that the pizza was not burned, and that actually it was under cooked, they retrieved a graph where it shows if the pizza is burned or not, and right there in front of them it was obvious the pizza was burned according to the graph but they continued to argue, a few times Tera was even throwing around utensils and telling me to "leave my counter and get out of my store". I have never been treated like this in any establishment and was so disappointed and disgusted with papa johns. I sat there for 15 minutes explaining the pizza was awful and burned requesting my refund many times. But they both continued to argue and be petty. I went out of my way to pick up and then have to drop off the pizza. I also was made to get the pizza out of the garbage as well which is truly sad they would make a customer do that. My wife and I had to go to another restaurant to eat because they botched the pizza as well. At no point did they apologize, or take any responsibility for the quality of the pizza. In fact they made it out to seem as if I was the one to blame that I was there to get a free pizza and was making this whole thing up. I would have loved to eat papa johns pizza as it's our favorite pizza. But I did not get to eat the pizza I paid for. Due to them. They never understood that. Amanda also stated that there was pizza missing angrily to me. I calmly stated sorry I was not able to go through my trash and retrieve each and every slice to your liking. Amanda and Terra really should be reprimanded severally if not terminated they both are an embarrassment to papa johns pizza and customer service. I'm sure this is not the first time they have tried to humiliate and intimidate a customer that has complained. I do not see my self or any of my family, friends and co workers eating from papa johns again once I tell them what happened to us. Show less Lisa Wellman 9/19/11 It should be zero....and I have made a complaint to papajohns.com on more than one occassion only to be referred back to the store in which I have complained about before and i do not want to be referred there. The manager there doesn't care and is a poor representation of your company...Because of her, we will never use Papa John's again. My complaint no. on your website is PJIA-8LUNR2...Obviously is an automated response because i asked for it not to be forwarded back to Angela Simpson at the store....and yet I get a response saying it was once again! I dislike your service very much and would appreciate someone from corporate to talk to. Our orders are never right!! Amy 8/15/11 The Papa Johns in 460 Tanger Drive Commerce,Georgia Its HORRIBLE. they don't wear gloves when they touch the food don't even wash there hands its nasty. I even seen some touch ksthere hair and go right for the pizza. They don't look clean some look like they on some stuff. Horrible hygiene no clean teeth uniforms stink. I have went in there several times it was like 100° air was not working and had two cheap fans going. I also heard them say the food smells moldy cause make line never works.. there pizzas are sloppu looking and I fount hair in my pizza before. I will never go in a Papa Johns AGAIN untill the store owners amd tje. employess are fire. And hire better employees. And store owner Candace Teal 8/17/11 I keep reading many different negative comments so I figured I would say something positive. I am an employee at a Papa John's franchise. My experience with working there has been great. I know we mess up sometimes but 9 times out of 10 the managers will go and fix the problem for the customer. Try not to be to hateful to the phone girls. I know for certain that we get some rude people on the phone and it is really hard to keep that cheerful "How may I help you" voice on the phone. Especially on a Friday when we have 3 phone girls and 6 lines ringing. Sometimes people have to be put on hold and we get to it as soon as possible. We deal with a lot of problems and people having bad days and we just try our best to get it all right. Not to mention some of the phones, you can hardly hear the customer. I know from my experience, I don't do it out of spite, sometimes it is just little things. David Maxson 8/18/11 I am looking for work in the Corporate travel Dept. Finding cost effective to transport emplyees is my specialty. Could you please foward this to Corporate HR. Sincerely, David Maxson maxjets1@cfl.rr.com (321)960-3803 yui parker 8/19/11 I order pizza online from the papa johns at 13860 Georgia Avenue in aspen hill Md. First the driver did not ask for my signature nor give me a copy of my credit card reciept. I asked him and he said he did not need a signature. Second i ordered a Hawaiian style pizza which is suppose to come with pineapples, i add jalepeno peppers. But my pizza was incorrect and i had to wait an hour for a replacement pizza. A Patel 8/19/11 Dear Headquarters, Today, I had one of the worst experiences in terms of customer service. I am a regular customer of your Bolingbrook, Il shop ( located on 1707 West Boughton Road). About 2 weeks ago, I had ordered a pizza and was the worst that I had ever ordered. I called up the shop and was told that I would receive 1/2 off on my next pizza order. The pizza that I ordered was thrown out because nobody wanted to eat it. I asked the manager that how will the shop know that I would receive 1/2 off my next order? He said that he would make a notation next to my order and make a note accordingly. When I was in the process of placing my order today, I explained to the person (Ajay) about my discount. He bluntly said that he could not do so. When I asked to speak with one of the other managers by the name of Pat---I was told that he was not in. I was told that no such note regarding my discount was made and the person who made it, no longer worked there. I told him to check his order record and he reluctantly gave in but when I went to pick u p my order ajay refused to honor my discount. Kasey kaseym@windstream.net 8/24/11 I placed an order to find out the store that is 4 minutes from me would not deliver to my house. I am even in the city limits, the store employees wanted to refund my credit card which takes over a week to the money back. Then wanted to recharge my card, I refused. The store over 15 mins. away will deliver to my home. This is very unorganized and I will refuse to stay a customer. Every other pizza location including pizza hut and dominoes delivers to me but the papa johns location refused. Joseph Viola 8/29/11 i work here Brooklyn store named area 46. They have unlabor pracictices going on here. First they don't give us a paycheck or paystub. Second they void the check out not in front of us. And they pay us when they see fit. To themselves not us.I also work cleaning up the store at nite and always have one person there notan employee of store butwho says he is in charge. He doesnot clock in under his own name as an instore worker or as a driver. Hegoes under the owners name ,why? i would like to know.He tells everyone what to do and he doesnot know how to run a papa john's. I have been working in this store since November 2009. So i do have a better idea of whats going on. Please help me in anyway for this.I lost my job because my car broke down and they takeyou off schedule rightaway not thinking if you can do anything else in store. Please help in any way. My number is 1-347-782-9819.I live in Brooklyn and to me they treat all o f us in store poorly.Thank you for any help u can get. My idea is to meet somewherein Brooklyn to go over the facts. toni 8/30/11 I live in Lindenhurst,ny. I ordered papa johns pizza at 10:40pm (2 med pizzas with 1/2 pep/pineapple--one 1/2 pep-1/2 mush and olives. Well that was a big mistake. I received it from the copiague store on sunrise hwy. Ordered pizzas at 10:40pm - started calling them at 11:30(wheres my pizza) Pizzas didnt arrive until 12:10am.(cold) They made 1 pineapple and ham. My son does not eat ham. Called them back up and they said they would send correct one. By 12:45 started calling again. The person on phone refused to give me a manager. And would not tell me his name. He hung up on me. Well thats when I exploded. Called back up he would not answer my call. Called 3x's finally he answered. He told me he was only a driver-i told him "put a manager on the phone" He said "No manager here only him" They took my money(I gave a $5.00 tip) and this is what I got in return. I believe this papa johns store takes your money and doesnt care about their customers. I found out that the store is being sold. This is why there is no concern. Well Corporate will hear my complaint today. DON'T BUY PAPA JOHNS PIZZA IN COPIAGUE, NY theresa 8/30/11 we order from papa johns just about every weekend and up until the past 2 weekends in a row have been extremly pleased with papa johns. but unfortunatly these past 2 times have left a bad taste we always order the chicken alfredo tomatoe pizza which we find to be about the best pizza we have had from take out but 2 weeks ago when we ordered we were advised they were out of tomatoes.... in a pizza shop please. then last weekend we again attempted to order the chicken alfredo tomatoe pizza to only be told they were out of alfredo sauce.... At this time I don't know if I will attempt a 3rd time to order pizza from our local papa johns ... Ralph Steele 8/31/11 My Fiancee ordered a pizza at 3:18 this afternoon. They told her it would be ready in 20 minutes, I picked it up at 3:40 and it taste like it had sit there all day. This is not the first time but let me tell you this I will never eat or order a Papa Johns pizza ever again. It doesn't do any good to call the store manager, that is just a waste of your breath. I ordered my pizza at the papa johns in Bluefield, Va. This is my last. Alanna glover 9/10/11 This is the fourth time I have ordered pizza in two weeks and asked for nopeppers in my box the third time zay manager noted my account no peppers wer ordered again and what did we get peppers I call again and all they said was ask fite a manager every time we order reallyand how long will ordering take I'm about to switch back to pizza hut some customer service papa johns on 98 north in lakeland florida has amber ames 9/14/11 Today is september 13 2011 I ordered pizza at 5:45 pm. It is now 8:33 pm and still no pizza. I have called several times and they keep saying it is done and should be on its way shortly...its has bee THREE hours!!! This is obviously a business ran by someone who does not have their empoyees in order and have no managing experience. I will never use papa johns again. This store is located on charleston ave in mattoon illinois.....my services will go to d0minoes for now on unless something changes. This is rediculous and I am very upset that I've had my children wait so long for a family night with what was our favorite dinner. Gary Smith 9/15/11 I heard an add on the radio that when the Texas Rangers score 7 runs or more that Papa Johns would sell their pizza's for half off the whole next day. On a Saturday several weeks ago after the Rangers scored more thatn 7 runs my son in law ordered a couple of pizzas on line to be delivered from our local store in Waxahachie TX. When the delivery man arrived he said it would be $28.00. We asked about the half off. He called the store manager and he claimed he knew nothing of this discount and the stores do not have knowlege of what is showing on line as far as specials or discounts. We had given them my debit card number when ordering. I told the manager if he could not give us the half off deal I didn't want the pizza and to credit my debit card back the $28.00. The driver stormed away mad with the pizza. To date my debit card has not been credited. There should be better communication with your companies advertised and on line specials within the stores. I love your pizza but this experience has left me with not wanting to do business with your company. 9/6/11 This is the second issue I have had with Papa Johns Restaurant in Tulsa Oklahoma, The first time I waited an hour and half for my pizzas to arrive and when they did the driver was rude and obnoxious, The second time was 9/06/11 @ 8:30 pm at 9:10 I called the store and asked where the pizzas were and the worker told me they went to wrong address and had the wrong phone number.What kind of Business are you running?I swear I will never purchase pizza here again.2152 S 99th East Avenue,Tulsa Oklahoma 74129..John W Forshaw.... 9/6/11 To whom it may concern, Papa johns is the worst @ delivery . I ordered from them twice. first time it took an hour and a half to deliver the pizza and the driver was a smart alek.The second time it only took an hour and forty five minutes and they doubled the order so instead of two pizzas I got charged for four..How do you run a business like this? The store is 10829 31st street, Tulsa Oklahoma G.M is John. I am John Forshaw 918 814 9687 ..I am notifying everyone I can about your service.. Abdow Mo 9/9/11 their customer service sucks and when you ask for the manager they lie and say you are speaking to the manager and idiots keep bringing the wrong pizza to me and when i call they told me i had to wait 40 minutes to get my correct order. now its 11:05 pm and i havent eating dinner still waiting for them and they probably wont be here till midnight. Papa John's # 826 13560 MINNIEVILLE RD WOODBRIDGE, VA 22192 (703)680-7272 Debra 8/25/11 Ordered three extra large pizza's for a business meeting, called to confirma the order for the following day was told everything was on scheduled. Ten minutes before delivery was to be made, I called once again to make sure and this time was told "I only have one driver and four other pizzas that need to be delivererd". It will take about another 20-30 minutes. It took over one hour for this to happen. We are located three miles away from the Papa Johns, this should not have happened. It is called extra employees, think about hiring some EXTRA employees. We will not be ordering from Papa Johns ever again. Papa Johns Image is FAR from the truth. DON'T Order, you will be sorry. Angie I 8/25/11 So today we order a pizza here online and it wa delievered within 30 min, however they forgot half of the order. i call the store#350 and i speak with Bob, i advise him i do not want to wait for the guy to go back and get the tings he forgot and comeback. we wanted to eat now, so i asked him to just put the credit back on my account and done. But no he said that he couldnt and wouldnt do that becuase it was an online order. BS! this is totally the worst customer service. I am very very very dissapointed! papadriver 7/5/11 I work as a driver at a papa john's, and i can say from experience that most of you people complaining are full of crap. 70% of all complaints are SCAMS! Most of the complaints on here are just scammers pissed that they might actually have to pay for their dinner like the rest of us honest people. Becky Cowan 7/6/11 The local store in Winchester, TN never wants to deliver anything so they tell you it will be an hour or an hour and a half delivery time. So I'm fed up I will be going and getting my pizza at Dominoes or Pizza hut from now on. The third time was the straw... Taylor 7/9/11 The Papa Johns in Gainesville FL (phone number 336-7272) has one horrible male manager. After waiting an hour for my pizza I called to see what was up and after him telling me to be patient and wait he hung up on me. Twice. Kathy Gail Sharp 8/6/11 The Papa johns Pizza in Clinton, Tennessee is the best. The folks who work there are the best. Not only are they very courteous and helpful, they go out of the way to insure fast delivery and they always deliver on time. Never once have we recieved the wrong pizza nor a cold one. The employees are the nicest bunch of folks you would ever want working for you. I think they deserve recognition. I also think you should bring back the chocolate. Thanks to the people who own Papa Johns, thanks to the great staff at the Clinton Tennessee store. chris larson 7/12/11 This complaint is regarding your “delivery fee.” I just read over my confirmation email after ordering a pizza online and noticed the disclaimer that the delivery fee does not go to the delivery driver. The realization of this makes me feel like I have been cheated. How have I been cheated you ask? Well what is the fee for if its not going to the driver? Are you charging me $2 for a box to put the pizza in? The same box you would get for free by picking up the pizza? How is there any extra cost to the store to have a driver deliver me my pizza? Yes you have to pay the driver but you have to pay the cashier that works inside the store as well. Do you charge extra for in store transactions? No! On top of that your business probably makes most of its money by doing delivery! You are cheating your costumers and it is not right! This very issue is to be circulated via facebook over the next few weeks. I suggest you send out a memo to all branch locations that it is against store policy to charge a “delivery fee.” Thank you for your time, Chris Larson jerry 7/20/11 they over charged my account by 26.87 and screwed up my account. and made me have over draft fees of 70.00. and the manager of the store refuses to reverse the pending transaction. all because they screwed up. the manager from the cookeville , tn. he states he has no way or ability to do this it has to be done by corperate office. Poor way to run a business........................will not get my business again... tom franks 7/20/11 The special that is going on at this time (july 2011) is you get a large for $11.00 this includes any specialty pizza... Now when I order a large with 6 or more toppings, I am told that I can only get 5 toppings.Now you see that a works has more then 5 toppings and then there is the tuscan six cheese... So why am I limited to just 5 toppings... I don't see anything about a limit in the stores...So is this just false ads... If there is a limit to the amount of toppings spell it out on the ad.......Don't just let someone find out about it when they order... rlh 8/5/11 why do you let people who assault minors work for you.this is what is going on at your store in kent island,md.where is your protection for your buyers.they should not a single thing ,when hire people like this that are still on probation ripped 7/25/11 THE PAPA JOHNS IN RAVENNA OHIO . DO NOT UNDERSTAND ENGLISH AS THEY CAN NOT GET A ORDER STRAIGHT. LOST ME AS A CUSTOMER. smittysbabygrl31@gmail.com (814)483-0671 7/26/11 To Whom It May Concern: I am an employee of papajohns for almost a year now. I am with holding my name for neutral grounds. The store I work for is Papajohns on Scalp Ave, in Johnstown, Pennsylvania. Anyways The manager that I feel is not doing his job to the fullest and is not taking his job seriously is named Bob Brydon. One of the problems I am having with him is that Him along with several other employees in which most are some type of manager position smoke marijuana Daily in the little back office right in the store. Another situation deals with money drops and myself not being aware that the manager used my number while I was on a delivery to drop money. I am not a theif nor have I Ever stolen money or anything else from a place I work for or a store of any kind ever. I am a very open and honest person and I go to work to work. I come in ontime and do my job to the fullest. I expect to be treated the way I trteat others. Please have someone higher up come to our Scalp Ave of Johnstown, Pa Office and just monitor things so they go the right way. Thank You I truly value my job and like it very much. Thank You CURRENT EMPLOYEE 7/26/11 I am writing this complaint in terms of equality hiring at papa johns at 4526 St. Barnabas Rd. Temple hills, MD. I quit because of unfair hiring and distribution of hours. I've asked continuously for hours and keep getting denied and told that it's slow, but the next day they are hiring one of there own people in the store. Since i been working there i have seen a decrease in the hiring of black minorities as well as other races, to an increase of 98% of the people in the store which are Indians. I am also confident enough to say that most of them are not eligible to work in the United States. I have sit there countless of times and watch people ask for applications but are denied by telling them its to slow, but once again have hired one of there own. There are drivers there with no insurance on the car and have committed numerous of hit and runs. I know Mr. John Schnatta would not cadone of these activities, so i am writing this in hopes that someone do an investigation at this establishment immediately!!!!!!!!!!!!!!!!!!!!! darius 8/1/11 i odered a pizza the other night and the pizza arrivered burned and cut as if an 2yr old cut this pizza and it took an hour and 15 minutes to get this pizza.i call papa johns back telling them about this pizza first they said keep that pizza and we send out another do u know 15 minutes later they called saying they want that pizza back so they can do an exchange the pizza out but by this time my son and nephew started picking over this pizza cause they were hungry.so i sent the burn pizza back showing the pizza was burned do u know they called me saying i owed them $10.00 for the pizza and when i refuse to pay for the pizza they sent out police 2 my house 2 tell me if i dont pat they will put an warrant out for my arrest over a pizza that was poor customer service.i will pay this $10.00 but will never eat a papa john's pizza ever again i love papa john's pizza but they will not get another dime of my money. qwiltz 8/1/11 THIS IS FOR THE MANAGERS AND THE HIGHER-UPS!!!!I live in Jacksonville, Florida and on 8/01/2011 a little more than a hour and a half ago, I ordered the limited time only NEW DOUBLE LAYERED PREMIUM PEPPERONI PIZZA. It took a couple of phone calls to get through because on a Monday night at 6:50pm with the Monday Mania going on, I figured they were busy. Once I was connected to a "team member" I asked if the limited edition premium pepperoni pizza could be made thin and crispy. I was assured it could and placed my $12.40 order...to be picked up by me. Twenty minutes later I was at the Papa John's on Dunn Avenue to pick-up my order. There was a customer waiting in the lobby and one at the counter ordering. The phone was ringing off the hook and there were others put on hold...ten minutes later I was asked to be helped by the girl at the counter. I payed for the pizza, then was presented with a thick and chewy bread filled pizza, in the mean time four more customers had come in behind me. I told the girl behind the counter that this pizza was not what I ordered. She said she was sorry and I could wait for another 20 minutes for the right pizza. I looked around, saw the MAYHEM and thought I had wasted enough time and minutes on my phone, not to mention the gas to drive there. I took the pizza as it was and on the way out of the parking lot decided not to frequent Papa John's again. The ingredients are fresh, homemade and good, but I want it the way I ordered it. You know, jobs are hard to come by however, Customer Service is harder to come by and you folks need to take a hard look at this aspect of your company. Especially after reading the previous customer complaints. CJS 8/2/11 Your lame 'feedback form' does not bring up any options for a store address in this area, though you require this information to send the form. Very convenient way for you to avoid complaints/concerns. But I am persistent, and will find a way to get through to somebody about the flyers that are being taped to the painted surfaces on this property. And nobody here will be ordering anything from any of your stores. mark s. 6/22/11 Somebody needs to do something about the manager of papa johns in franklin,ky before everybody that works there walks out.That manager has got a chip on his shoulder or he,s a spoiled brat.If he gets smart with my son one more time i will call corporate office on him.I don,t know if this dude is bi-polar or what but somebody needs to start asking the employees some questions i,m sure they will talk.Don,t know how those kids works in a place for a manager like that. Ryan 7/3/11 ok, im an employeeat papa johns and i need to know the number to call to complain. The place is terrible, people just stand around and do nothing and set off fireworks inside the store. they also bring beer in and just sit around and talk. please help! mary cushman 7/3/11 so totally upset with the 1 1/2 hour wait for my pizza delivey tonight. Think I will never order from Papa Johns again. This was not the first time I was disappointed in their service. L Clendinning 6/24/11 Before I begin, please note that this rating would've been 1 star, but the driver's behavior and attitude pulled it up to a 2. Also no voices were raised, no temper was shown. I remained calm as I spoke, trying to maintain a positive witness for my Lord Jesus Christ. This is regarding an incident with Store #740 in Brandon, Miss. I ordered online (2 large pizzas, 1 apple pie, 1 chicken wings = $36.36) on Friday, 6/23, 1:23 pm (CST). I immediately received email confirmation stating that the delivery time was "30 to 40 minutes" --- which would be 1:53-2:03. I called the store at 2:05 and spoke with Michael, explaining who I was and that I had placed an online order at 1:23 and that "it was over 40 minutes ago." He said that they only had one driver in the afternoons. He said that the driver "should be there in a few more minutes." I asked him "will the price still be $36.36." I didn't ask for "free" and didn't expect that, but it would've been nice had he offered to remove the $2.00 delivery fee -- He didn't respond to my question for almost a full minute and then said "The only thing I can do is to give you a free coupon for your next order." I said, "Michael, that's not going to help because this was your store's last chance at getting the order correct and on time, because the last time (over a year before) the order was "lost" and there was no apology or attempt to make it better. (We ended up with no order and ordered elsewhere). I told him that I was disappointed and that this wasn't very good for changing my opinion of his store. He said "that was the best (he) could do," and then asked for directions to make sure that the information was correct (it was). He asked how far away it was, and I said, "We're in the neighborhood right behind your store" and gave him specific directions (technically three streets away, approximately six minutes by car, no stoplights, only two stop signs). He then asked was I "given a delivery time?" I said, "Yes, the email confirmation said thirty to forty minutes." Michael said "Well, that needs to be changed, that's not right anymore." I asked, "Are you saying it now takes longer than 40 minutes to fill an order?" He said, "Yes, it's closer to an hour. The email needs to be updated." He offered the free coupon again, and I said, "Michael, I will not be using your store again, so the free coupon doesn't really help this situation." He said there was nothing he could do because his driver had our food and would be there soon. He then asked if I would call him back in ten minutes if the food wasn't there yet. I agreed. The time was 2:09. If the food wasn't delivered by 2:19, I would call back... At 2:21 I called to tell Michael that we still didn't have our order. He said, "Yes, ma'am, my general manager is on the way there with your food." I said, "All right. Thank you" and we hung up. At 2:33 (one hour + 10 minutes since I had placed the online order), the driver pulled up and brought the order to the door. He said, "I hope this isn't too late for you." I asked him "It's over an hour late." He said, "I'm sorry" and handed over the four boxes. I asked him, "Are you the general manager?" He said, "No, ma'am, but he's in town." I said, "Here's $42 in cash, which is more than the $36.36 amount..." He interrupted me and said, "Ma'am, this is free." I said, "Really?! Because Michael said he couldn't do anything but give me a coupon for a free order for next time." The driver said, "No, I'm giving it to you for free." I said, "Well, thank you, I'm sorry, but all I have are two singles for you." He thanked me and left. The general manager, the one that Michael said was "on his way to our house" with our food, never did appear. So, what could have been done better? At the very least, I think the unnamed driver should be commended for improving the situation, whether it was his own idea, a directive, or company policy. I think Michael needs to be re-trained as to what can be said and what shouldn't be said to a customer. Find out if retraining is required for all of the staff at the store. When dealing with an unhappy customer, begin with "I apologize." (Customer's expecting an immediate apology, give it immediately). Follow with "I do not have the authority to reverse the cost, but let me see what I can do." (Even if you do nothing, the customer feels as if you are going to some extra effort, that you care) Offer "I'm going to call you back in ten minutes to see if your order has arrived." (Takes the sting out of the customer having to do "more work") Follow through on that and call back at NINE minutes. Be proactive against more dissatisfaction. When the customer says, "I'm not going to use your store again" (or something similar to that) simply ask, "What can I do to change your mind?" And then, take it. Every customer is going to have their opinion of "what you did wrong" and how you can make it right. Take note of these corrective moments and do all you can to improve. Apologize again (what does it really cost you to do this?) and offer district phone number or the corporate website info for registering a complaint. Finally, NEVER lie to the customer. The driver made the situation so much better for us by telling us our food was free (makes me wonder, did he pay for it out of his own pocket?), but Michael's lie about the general manager delivering our order puts the whole situation into the "never again" column. So Papa John's employees... Perhaps you already know this, but in today's economy and with so much competition in your market, you have to make customer service THE place where you stand out. As in the past, customer loyalty to your brand will get your through any recession/depression. You cannot afford to waste any trust or goodwill. As to the PJ corporate level, please make your "customer feedback" link easier to find. State it in positive terms, "How are we doing?" and then give the customer a chance to respond to specific questions (multiple choice answers or 1-4 graded level for examples). Best wishes to you as you improve. Mrs. L Clendinning Keith J 6/24/11 The last 2 times I have placed an order online for my location, they have either made excuses for not bringing the pizza we ordered (along with the confirmation) to bringing it 1 1/2 hours late. Each time our store here in Goose Creek, SC on St. James has blamed it on the website taking no fault. Both times I have called the manager (tonight Bess) and offered no apology only excuses. PaPa Johns has gone to crap. Best pizza? No longer. I would rather eat a frozen one from the supermarket. At least I will know when it open the box it will be the pizza I bought and eating to eat when it's done. I was even a member online with "PaPa Points". Keep them all. I am done with PaPa Jokes. A.Fannin 6/25/11 I had a WONDERFULL!!!! experience(I am being VERY sarcastic) with the Papa John's Grant/Silverbell location in Tucson,AZ...I ordered $41.00 worth of pizza and wings for my family on June 23rd 2011. As i was enjoying my pizza I bit down and choked on a piece of wood!!!!!!!!!!!! Luckily I was able to cough it up and that my son who is 7 or my grandson who is 15 months did not get that piece.. It is about half the length of my pinkie finger and as thick as a ten-penny nail...I called the store and spoke to the "manager on duty" Edmund I let him know what had occured; he asked what Iwanted and I stated I wanted my entire meal again only this time for free...He AGREED to this...On Saturday the 25th of June I called the store and let the person who answered the phone "George" know what Edmund had agreed to he then reniged on the deal the Edmund had given and stated" i will only give you one pizza for free" I said fine and sent my 65yr old mother and 17yr old daughter to get our pizza and to also purchase some more wings...Upon entering the store my mother approached the counter and George was standing there, she stated who she was he asked to see the piece of wood (which I had saved in a zip log bag still codered in pizza sauce)she showed him the evidence to which he stated "I do not beleive that this came from our store", my mother replied "are you calling me a liar" He asked for the evidence my mother said "NO but you can take a pitcure". My mother asked "why are you not keeping the agreement the Edmund made" he replied " Edmund is a new manager and did not have the right to make that sort of agreement".He preceeded to call the owner of this FANTASTIC!!!!!!!! location Craig (great person again i am being sarcastic' George stated "that Craig told him to give my mother the pizza and get her out of the store and we are no longer allowed to order food from this location" As George was on the phone another AWESOME employee !!!( more sarcasm) came to the counter sneered at my mother and stated "that is BS and did not come from this store" Upon George's return and subsequent telling my mother that she is no longer allowed in the store my mother became angry and was yelling when another SUPER employee (more sarcasm)came in and proceeded to tell my mother to "shut up or leave the store"...At this point my mother decided that getting any kind of real customer service was beyond the question and left....I can honestly say that I LOVE the pizza the Papa Johns makes BUT that being said I will NEVER NEVER let me say again NEVER eat at one again!!!!!!!!!!!!!!!!! my only thought is what if my grandson or my son had choked and died on that piece of wood what would the reaction had been then.....This is the worst customer service I have ever seen!!!!!!!!!!!!So much for the customer is always right or for respect for your elders I really feel sorry for George's parents if this is the way you talk to someone who is paying your salary then GOD FORBID how he must talk to his own parents!!!! My mother was humilated and disrepected by a kid no even old enough to wipe his own nose...luckily I was not there other-wise George would be now spekaing out the opposite side of his mouth..I am not sure if this review will actually get any results BUT maybe it will make people think about NOT continuing to allow BAD BEHAVIOR!!!!!! Jacob 6/26/11 yesterday i ordered a small pizza from papa johns store at 138 4th avenue brooklyn ny 11217 ,i walked in my self and it was carry out , first of all they overcharged me for the small pizza after i saw the sign on the window that the coast for small pizza is much less than what they charged , when i asked them why they said well its too late whatever is done is done and one of the employee said that he doesn't give a shit,and i asked to speak to manager but he didn't even come close to the window, but there was only one employee who was doing his job professionaly , he was a driver and was trying to do the best he can to make the costumer happy , but everybody else didn't care including the manager , i dont know what was that driver's name but he was driving a convertible BMW , the supervisors should keep their eyes on that store and put someone in charge who can do his job proffesionaly and i am sure that driver can do much better job than the rest of thewm all together, i can imagine how many costumers they lose daily with that service..... Judy 6/27/11 I am very dissatisfied with the customer service at Papa John's store #686 in Collinsville, Illinois. The person by the name of Kellie was very rude and confrontational. I can assure you that I will never order from Papa John's again. Domino's has well -trained employees and better pizza also. Jeremiah 6/28/11 I placed an order for a pizza online & i wanted to add a 2 litter drink to it and the guy voided the whole entire order and now we can't buy anything off of my debit card. I tried to talk to the manager and threatened to beat my friend up. is this the kind of people you have working for you? that's pathetic. this doesn't even deserve one star. Now I don't have food to eat at my house & the only time i tried to order pizza, the manager blows up and voids the whole thing. so, screw papa johns. have a nice day. Brandon 6/30/11 I've always thought Pappa John's had great pizza, but have experienced horrible customer service several times. Twice I filled out feedback on their corporate website explaining my experience but they don't respond...looking at the above comments confirms to me this is not a customer service oriented company and it sounds like they don't care. I won't purchase anything from them in the future, thanks everyone for your confirmation. Please be sure to vocalize your experiences to others so we can get the word out and the company can realize the cost of not caring. jack 6/11/11 I had placed an oreder Greg 6/13/11 I live in Casper Wyoming. I did an online order for 2 large the works, and an order of Garlic Cheese bread. I waited for more then an hour for a delivery. The told cost was $39.65. I called the store and was told the order never went thou. The person on the phone asked what I ordered and said I got a BETTER DEAL. It was for 1 large works, and an oder of Garlic Cheese bread. for $30.98. Papa Johns offered a $12.00 any large pizza on line. I was told that If I order more pizza I would save money. I have been a customer for years with Papa Johns. I will neve do business with them again. Domino's change there pizza I think I will do business with them from now on. ED KERNY 6/14/11 I DONT GET THE OPPORTUNITY TO EAT PIZZA VERY OFTEN. I HAVE TO WATCH WHAT I EAT. WHEN THE TIME COMES FOR PIZZA I HAVE ALWAYS CHOSEN DOMINOS. SOMEONE MENTIONED PAPA JOHNS SO I DECIDED TO TRY IT. IT BLEW DOMINOS AWAY, I THOUGHT IT WAS THE BEST PIZZA. I COULD NOT WAIT FOR THE NEXT 3 OR 4 MOTHS UNTIL IT WAS TIME AGAIN. FINALLY THE TIME CAME I WAS ACTUALLY EXCITED AND WANTED TO EXPRESS THAT TO THE CASHIER. I WALKED IN. THE PETITE YOUNG LADY WITH BLOND HAIR,BROWN OR BLUE EYES WAS CURT,BRIEF AND WITHOUT HOSPITALITY. SHE WAS BASICALLY RUDE AND NEVER SAID THANKYOU. SHE RUINED THE EXPERIENCE.PIZZA WILL NOT BE ON MY MENU FOR AWHILE. HOPEFULLY THERE ARE MORE THAN ONE POPA JOHNS IN CORPUS. IF NOT THATS TOO BAD ONE LESS CUSTOMER WHO DIGS THE PIZZA BUT DOESNT LIKE BEINGING TREATED LIKE CRAP Valorie 6/14/11 I will neved order from this place again. They are a huge embarrasment when you are relying on them for a group. I placed my order 6 hours in advance and and it was 30 minutes late when 40 people are waiting around hungry. Never again for business or myself. Jesse Brown 6/14/11 yes i became disabled last year and unable to work so i had to go live with my mother noone would hire me because i needed surgery so in april she got in contact with surgery on sunday and the did both my operation for now i have about a year for recovery and she is on a fxed income and i hve been a burden on her she is 4 months behind on her rent and a month behind on electric and water and is about to be kicked out of her house so im not a thief so im begging for help i set up a paypal account under aka2jessejames@yahoo.com please if you can help anything would be looked upon as a blessing i dont like asking but we need the help thanks for your time Jess Gabrial Hunt 6/15/11 My pizza delivery guy delivered my pizza, I didn't know what to think when I opened the box to find a marijuana stem, I got his name, found him, and this is what came up, http://www.facebook.com/photo.php?fbid=175824085801353&set=a.175823979134697.67850.100001212893263&type=1 A picture of him, high as a kite, holding illegal narcotics for the world to see on facebook, never ordering there again, did not eat my pizza, who knows where he stopped on the way to my house. Kevin 6/9/11 I guess I'll never order delivery from you again. You have no need for the security code on my debit card. I can't trust every employee you hire to not write it down. It's pretty simple. Judy 5/23/11 I always ordered from Papa Johns but this time they delivered my order. I did not ask for delivery. When I confronted the manager in North Wales, Pa she was extremely rude and argued with me. If this is Customer Service then Papa Johns stinks. She gave me a numnber to call to complain but no one ever answers or calls back. What is wrong with this company? Oh and she said she would tell her side to corporate. What a kindergartener. marvin stryker 5/31/11 sir i love your pizza but we order a pizza on may 31 they said there would be a deliverly charge we ask for what they told us it was for gas we ask do the drivers get it they said no so were the money gone it should go to the drivers that might change the way i make my next pizza plz in form me were the money is going and why your keeping the gas money from the drivers marvin l stryker 423 nrussell st ,urbana ohio 43078 janie smith 6/1/11 Dear corprate, I am hoping you will get this comment personally. I have worked at your company for about 2 years and my mother has worked there for 8 years. Today I got fired.Now for the last couple of months I have been working at the South Boulevard location in Charlotte, NC. and at this location I have been highly disrespected, I have been called firecrotch and I have been discriminated on my sexual orientation by my own general manager!!!! I have worked at my highest potential to make your customers happy. I have never gotten written up since I have worked at this particular store. Since I have worked here I have had numerous problems. My GM, Ronald Caberra uses expired product and makes me slap expired dough.Our Shift Manager there is dating one of the insiders and not only is he dating her but he has authority over her. He is unfair to the rest of us and neither one of them likes me because of my sexual preference.My GM sent a driver who is now a manager out on a delivery without a liscense on Thanksgiving.His name is Matthew I Oreo. While a lot of these things were happening I was afraid to go to anyone above him for fear of losing my job. My mom, Kimberly Bley, just got fired on May 18, 2011 for allowing her children behind the counter and yelling at her employees, yet Ron does these things all of the time.His family comes behind the counter all the time and he and other DO' in the area and GM's alike yell at their employees worse than my mom ever could.I just think its convenient that as soon as my mom gets fired, I do to.My DO's response to my complaints were,"File for unemployment, sue if you have to." He also knows that my mom is filing for unemployment because she has children to take care of 5 at that. There are alot of other things to discuss.I realize that yall put all of the programs in place for the growth and protection of your employees and company, but there's way too many cracks in it.I just want to be heard and understood and Cristy Scott is not cutting it,Too many people is getting by with way too much while the rest of us that are honest and making things happen are getting the short end of the stick.DO YOU HAVE A FAMILY?????? I want you to hear my thoughts. Thank-You, Janie Smith (980-254-7369) PLEASE CALL Kevin O'Neal 6/1/11 About a month ago or so, I submitted a complaint regarding the awful pizza I had received from my local Papa John's location. I was informed I would be hearing from the local restaurant. I never did and to date, no one has contacted me for a follow up. I was going to dismiss this incident and chalk it up to another bad case of customer service until the other day when I realized that I have never received any email coupons and or updates that I was promised when I initially signed up to receive them. I am quit disappointed at the lack of good follow up and more importantly, the great lack of customer service I have received from this company... very disappointed and a bit surprised that I was treated this way considering the ads I see almost daily about how good the product is and how much they care about the consumer. Shocking... It's just too bad there isn't a minus star rating because they deserve it! kent G anderson 6/3/11 My Name kent G anderson . Inventor of the PIZZA FLIP TM.. USA Method Patent MAKING PIZZA TOPPINGS on both sides . Also i created the PIZZA FLIP TM Cartoon to market . also PIZZAFLIP.COM . Needs to be developed see my web page more info . www.futurevisionaries.com . KGA . Robbe Grider 6/5/11 This is the second time I have ordered Papa John's pizza from the 61st and Mingo store in Tulsa, Oklahoma. It was well over an hour and we called to see what happened to the pizzas. We were put on hold for over 5 mins and then told we did not give a correct address and the phone had been disconnected!! Strange because when we called in it was on that very phone line!! They NEVER tried to call and again we were told the driver would be on his way. After another 30 mins we finally cancelled this order!!! It's hard to know if the pizza is any good because we never seem to get it. We are only a mile from this location. I have heard mny complain about this store before but NOW i totally understand why!! Don't worry we will not try to order and bother them again. I could NOT recommend this location to anyone!!!! customer 5/26/11 i ordered pizza at your chatham hill location (springfield ,IL)3109 Chatham RD Springfield, IL 62704 THE MANAGER OVER THERE IS SO MEAN AND RACIST HE DONT EVEN NO HOW TO TREAT CUSTOMER IT IS BETTER FOR YOUR COMPANY TO GET RID OF THAT KIND OF PEOPLE BEFORE IT TURNED INTO A LAWSUIT AND ONE MORE THING PLEASE DONT JUDGE CUSTOMER BY COLOR OR CLOTHES IT IS A FREE LEGAL ADVICE John 5/27/11 Twice in a row now the Middletown NY Papa Johns overcharged. They charged $14.05 for the $9.99 pizza, saying the difference was tax. Our tax rate is 8.25%. Moreover, the two pizzas I ordered were not cooked the same. One was obviously overcooked and dried out like it had been sitting for some time. They have lost my business forever. jonathon segraves 5/20/11 to whom it may concern.. ive ordered papa johns for a long time.. but i recently moved to raeford nc and everytime i order there they mess it up.. take today for instance i ordered extra garlic and peppers.. when delivered i did not receive them... after i called they said they could give them to me free next im i ordered.. well i paid for them now not later... so THAT IS STEALING i paid for something and did not receive it... and it happens ever single time i order not exagerating at all... Carsten pence 5/22/11 I WOULD LIKE A CALL BACK @ 6129653348. YOUR STORE WAS CALLED BY ME BECAUSE I WAS CALLING FOR A COMP PIZZA FOR A PIZZA THAT THEY SCREWED UP FOR THE SECOND TIME. BOTH TIMES SAME MISTAKE. I WAS NOTHING BUT CORDIAL. THESE WERE $...........35 ORDERS BOTH TIMES. I PUT MYSELF THROUGH COLLEGE WORKING AT DAVANIS PIZZA. EVENTUALLY BECAME A DISTRICTGRMANAGER @CORORATE.BOTTOM LINE I CALLED FOR MY COMPPED. PIZZA & WAS EMBARRASSED DOING SO. I GOT ..m THE MANAGER,BY LUCK TO TAKE MY PIZZA. GAVE ORDER & THEN STARTED TO SAU I WAS SORRY FOR THIS. IN WHICH HE INNTERUPTED ME & SAID I GOT PIZZAS TO MAKE & HUNG UP ON ME HUNG UP ON ME.AFTER ALL MY MESSED UP FOOD AND PATIENCE THIS IS YOUR GREAT CUSTOMER SERVICE? C'MON GUYS. I've PROBABLY PUT EASILY 5K IN YER POCKETS IN AYEAR WHEN I FEED ALL 34 EMPLOYEES@LEAST 3TO4 DAYS A WEEK. IM PISSED. I SENT A LETTER ... ... Francesca 5/16/11 "GET OUT OF MY STORE !" This past friday I went to the local Papa John's store in Chesapeake Virginia, located at the corner of South Battlefied Boulevard and Mount Pleasant Road, to order and pick up three pizzas, the first thing the man at the register asked me was my phone number which I refused to give, then he asked me for my name, which I also refused to give since I don't see the reason why I should give all my personal information just to buy three pizzas cash, I find it an invasion of privacy. When I asked to speak with the store manager, another guy, who claimed to be the manager but was waring a crew shirt,inserted himself in the conversation and again he asked in a rude way for my name which again I refused to give. Once more I requested to speak to the real nanager which was standing in the back grinning (he was waring the better shirt). I then asked to this so called "manager" for his name to which he replied "I don't have to give you my name and get out of my store!" His store??? can you believe this? I have never being treated worst in any establishment and all to protect my privacy. I will place a complaint with the BBB and track down the store owner to tell him what happened there, plus if I get hold Of Papa John he'll get a hear full too! This people are the bottom of the pit and deserve 7 dollars an hour jobs because they are too ingnorant and rude to deserve any better. He should be fired, idiots like him are a dime a dozen, meanwhile I will never buy at any PJ EVER! ---PS--- If you want to know who owns a piece of property all you have to do is call your city hall, ask to speak with the Real Estate Assessor's Office and once you are connected give the address of the propety and ask for name, address and phone number of the owner. Even if they don't have the phone they certainly have the address and with that you can call 411 to get the phone. Christina 5/16/11 I ordered pizza from papa johns today on my lunch break and i ordered the works with NO PORK, and sub sausage for beef,and extra cheese, and i placed my order online and called to confirm that everything was correct, the man seemed irritated with my call but i just blew it off and hung up and waited for my order, when my order arrived i noticed that it had ham and pork sausage so i called to complain and the man whom had originally answered the phone answered the phone again and put me on hold for 15+minutes (and remember im on my lunch break) so after 15 min i hang up and call back and politely explain the situation and the man "nathaniel" said that he was the only one working and he was the manager and everything is his fault and the guy basically starts having a break down,he then says he will replace the order, and thank him and then i was like whoa im just complaining about my order im sorry your having a bad day maybe they should hire more people and i cant help that you dont like your job, i then told him that if he dont like working at papa johns then maybe he should quit his job,he then said (in a high pitched voice) "dont belittle me", at this point im driving back to work and he catches me by surprise by saying that,and i drop my phone and i say "shit" he said "thats a profane word" and i said "yes, i know but it wasnt to you" he then starts saying that he is a respected member of society and he is a main manager and he doesnt have to put up with this and just because of the profane word he will not replave my order, i told him i hope my $12.00 was worth it because im putting reviews EVERYWHERE! and he said "WHAT DID YOU SAY TO ME?" and i hung up. I order pizza almost everyday,and i have never had something so weirdly funny happen...im mad but at the same time cant stop laughing. PS this happebed at...Papa John's Store #1687 1810 W NORTHERN AVE cross streets 19th Ave & Northern PHOENIX, AZ 85021 (602)216-2700 Cristi 5/18/11 ok i live in Orlando i have had the worst experience with papa johns anyone could have in the history taking this back 300years i called to order a pizza for me and my husband and our child and my kid wanted mcdonalds instead so i called to cancel my order and a gentalmen answered and said thats what stupid niggers do cancel cause they never have money and mind you im not black so i called to let the manager know and they tell me that this man has been working there a long time and told me to suck it up crappy service and crappy managament good going papa johns for letting people miuse your name i tooo am silican and i rather make my pizza at home now then deal with the abuse of your sucky company mike zamora 5/19/11 papa johns 1nce a month has pizza @ our appartments and i asked the guy handing out the pizzas if he had any pizzas and he told me no and that they coming soon. so i went back to my appartment to wait, and when i came back i thought that he was still waiting 4 them to arrive but no he let stand there like a dummy till some 1 else asked 4 one. so then i got my pizza and he shorted me $6. i called and spoke to the manager and he said there was nothing he could do 4 me. i told ill never choose papa johns again and said fine i dont need ur business any way. this by far is the worst customer service i have ever had. Sarah Chenko 5/19/11 I placed a large order for an Operation Feed (money for our local food pantry) luncheon. I was shorted $8.00. I called the store #0363 that we placed the order with and was given an office number (614) 4519600, ext. 2007. I have called this number twice and have not received a call back about this. I feel sorry for a company that needs to steal from the poor!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If Papa Johns would like to make things right, please call me at 614-598-8632. Art 5/13/11 Houston clear lake store, Pizza was very dry, hardly any sauce. The dough was over cooked and the crust was dry. I spoke to the stores general manager and all he did was make excuses and say that I should have ordered extra sauce. Will not use buy from them again. Jadee Harbaugh 5/9/11 I called to order a pizza for pick up and the woman that answered said, "Well, do you really need it in 15 minutes? Because we are having a managers meeting." ARE YOU NOT SUPPOSED TO CALL WHEN YOU ARE HAVING A MANAGERS MEETING? WHAT KIND OF CUSTOMER SERVICE IS THIS? BEDFORD, PA HEATHER - MANAGER Darrell McGregor 5/5/11 I have a coupon for "All Large Pizzas including specialities" ror ten dollars I tried to use this coupon but the store manager... Tanya Kujat at 2745 Lebanon Pike in Nashville, TN would not allow it even though it had no expiration date or specified certain days of the week that it was valid. My wife placed the order and when I called back to question why the coupon was not being ordered, Ms Kujat denied knowing anything about it. When my pizza was delivered I questioned the delivery guy and he verified that it was in fact Ms Kujat who made the decision not to honor the coupon. I still have the coupon to forward to corporate or customer service IF I can find out where to send it. The apartment complex that we reside has approx. five hundred units. I spoke to the manager of the complex and she told me that SEVERAL tenants have complained about Papa Johns and their office staff have even had similiar problems. They are now warning tenants about using Papa Johns. I personally feel these coupons are just a SHAM to get people to call in hopes they will just go ahead and place a higher priced order since they are already on the phone. This is VERY POOR BUSINESS PRACTICE. I AM GOING DOWN TOMORROW TO PLACE A COMPLAINT TO THE BBB IN PERSON! I may not be able to get anything done about the business practicing at this particular store, but it will not be for lack of trying. PLEASE...PLEASE...PLEASE... everyone join together to stop this type of sorry business practice. Pizza has more of a mark-up in price than any other food group. Besides that, we're being charged twice for delivery- once by the store as an add-on and then again by the tip for the delivery person. America, grow a pair and let Papa Johns know that we're tired of being taken advantage of............. We can stop this kind of bad business...just don't order from them. After they have to close a few stores, we might see a big change in their business practice! I'm mad, what about you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Yaya 5/6/11 Papa Johns customer service sucks... They mess up your order and refuse to correct it!!!!!! Chandra McMurray 5/1/11 This is the second and last time I will be ordering from Papa Johns. I place a order at 5 p.m. 8455 Boat Club RD Fort Worth, TX 76179 Ste 180. I was told 45 minutes and had to call twice about my order. The second time I called I spoke to a manager, she said they were busy and that the pizza should be there, then hung up on me. The pizza arrived at 6:30 p.m., the delivery guy was rude and the pizza was cold. I payed 35 dollars for cold pizza and HORRIBLE service. I will never order from Papa Johns again!!!! Richard White 5/1/11 My Wife ordered 2 pizzas Friday Night from the store on Barataria Blvd in Marrero, Louisiana at around 7:00 P.M. At 8:15 Pm I called to find out if they had left to deliver our pizzas yet. After holding on the phone for 10 minutes just to ask them if the driver had left yet,the girl looked on her computor for 5 more minutes and told me she couldn't even find our order. Our order was supposed to be $31.00 plus change. Needless to say I cancelled the order. I went to Taco Bell and Finally got dinner at 9:10 P.M. Not Good! I see the comercials for Papa Johns Pizza talking about trying to make a better pizza and giving good service. Better keep trying. Sincerely; Richard White Kelly 4/25/11 This is not about pizza it is about delivery cars. I live in Festus, Missouri and while coming home one evening there was a black Chevy Blazer next to me. My 11 year old daughter caught my attention and asked me if that was a pizza delivery person. I looked at the vehicle and there were several creatures in white outline performing sexual acts on the back of his window. I have never seen anything like it on a car before and I was shocked that a company, ANY company, would allow such a thing to represent its product. I called the Festus location and Travis, the manager, said he was aware of the vehicle and that he couldn't do anything about it because it was the guy's personal property. I am for freedom of speech and all that but when a company like this allows this to represent them I have to stand up. I will not order pizza from this company just on this basis. I have many, many Christain friends who live in this town and I will let them know this as well. Very sad what this world is coming to. Brittany 4/24/11 EVERY Single time i order my pizza they always forget my pizza sauce that i pay for today i ordered and they gave me BBQ sauce its been 45 min and i still am waiting for my pizza sauce and i have cold pizza thanks PapaJohns when are you going to do something about this Reisterstown ,Maryland you @$%&! Deon 4/10/11 at papa johns on south main in houston tx... i have came in to order my pizza and i have seen the manager (Leslie) yelling and Swearing out at her employees while customers are in there.... i feel like that they are hard working people and i feel like if she is going to do that you all need to do something about it.... it doesnt make any since for her to do that. people make mistakes. and i have decided if this problem is not fixed i will not be buying nothing else from this papa john anymore. no one should have to be treated that way.... Worker 4/10/11 I actually work as a driver for Papa John's. I'm going to go ahead and clue some of the complainers in on why business runs the way it does. First off Corporate has little to do with how each individual store in each franchise conducts operations. If you really need to complain about a HUGE issue, then you should contact the Franchise owner, or district manager of the store in question. By HUGE i mean issues such as people spitting or urinating in pizza of non tippers, or any other major health concern. ANYTHING ELSE: this includes rude employees, delivery time, messed up orders, etc should be directed to the District of Regional Manager. The reason many employees don't seem to give a crap is because they actually don't. Working at one pizza joint, is like working at all of them. You just swap tshirts and hats and nobody would know the wiser. It's damn near impossible to get fired unless you steal or curse out a customer. Even then, it's hard to get axed. Even if you do get fired, you can easily make minimum wage someplace else. I mention wages because most PJ employees(especially drivers) are underpaid. The delivery fee is 2 dollars. 1 dollar goes to the driver to compensate for mileage, while the other dollar goes into the pocket of PJs to cover rising food costs without putting said cost on the menu. Every in store employee makes minimum wage, and getting a raise is like pulling teeth. Some guys have been working their for 5 years and still make minimum. Delivery drivers are a whole other story because they only make 4.25 -5 an hour while they are driving. After getting stiffed on three orders in a row, all delivered in under 30 minutes, the driver only makes 7.25(after mileage fee) This doesn't even cover the cost of gas for the delivery. If you wonder why they are cranky, than thats a good reason. Basically, if drivers are not getting at least 2-5 in tips each delivery they are actually losing money. PJs pays the worst out of all the major pizza chains and working there is like indentured servitude except nobody promises a chunk of land. Rick Nelson 4/12/11 Papa Johns is by far the WORST run business on the planet. Everytime I see the supposed owners stupid face on TV, I wanna scream. Better pizza my AZZ!!!!! Customer service???????? It seems they go out of their way to hire dumb, dirty, ignorant people. I will NEVER EVER order from Papa Johns again. I doubt very much they will care but atleast I know they will never get a dime out of me again. The pizza used to be good. Now??? I would not feed it to a dog. So long Papa Johns.. C Ya......... amanda baker 4/17/11 We ordered 2 pizzas from them opened them up and they were the wrong pizzas called the the store (Pearl rd in parma hysterical Ohio) and Tommy answered. He argued with me that he was sure we had the right pizza..looked at the menu and they were the wrong pizzas. Continued to argue with me. Thank you Tommy you just lost your company a customer. ah 4/18/11 I ordered online before 9pm. at 10:30 I called the store asking where my delivery was. I was told that the driver told the manager he had come to my house, knocked on the door, and then called my phone before leaving. All three of those statements are lies - I was sitting in the living room right next to the front door the entire time between when i ordered the pizza and the time I called looking for my pizza and NO ONE came to my door! Also, i have caller id on both phones and there was no call made to either phone from the store. I was then told they could make the pizza again and I could wait another 30-40 minutes for it. I told them I didn't want to wait until after 11pm for a pizza that had been ordered before 9pm. I then told them I expected to get the entire price refunded to my credit card and they said that would take 3 - 5 days. That seemed odd considering that it takes them less than a day to take the money from my account when i order online. He then offered me a free pizza next time and truly couldn't understand when i told him there wouldn't be a next time. I am done with them! Rachel 3/30/11 I was at work one day, and my co-worker and I wanted to order a pizza from Papa John's. It was raining so a delivery sounded great. I called up my local branch in Knightdale, NC and proceeded to place my order. Before I could complete my order the clerk decided to tell me that the coupon (which was mailed to the business address in Knightdale) wasn't valid there. Then after I pointed out that in fact it was good at that location the conversation went down hill from there. After I placed my order I gave my credit card information. I was told that it wouldn't go thru. After I gave the credit card information again, I was told once again that there were no funds available. Before I could offer an alternative credit card, the clerk HUNG UP! I called my bank (I wanted to find out what was going on with my card), and found that there was plenty of money available. I called Papa John's back & was put on hold for 20 minutes. Needless to say I was very upset. I have never had a bad experience with Papa John's, and actually felt like dancing in the street when they opened up one close to my house. However, thanks to this experience I plan to tell everyone I know that Papa John's is not the place to get your pizza...you should go to Little Ceasar's. If anyone in corporate is reading this, I think you should talk to the Knightdale loceation about hiring other employees who don't take their mistakes (the coupon) out on other people. 3/30/11 heres a good one called to order pizza was put on hold for 20 min seriously no kidding then called back and they put me back on hold sooo i webt to papa johns figuring that they were busy uhhh no they were not doing anything took the phone in that was still on hold to them and they asked if they could take my order and i gave them the phone the face was priceless wow sucky service seriously 3/30/11 I PLACED AN ORDER BY INTERNET TO THE PAPA JOHNS LOCATED AT 14569 TELEGRAPH ROAD IN LA MIRADA CALIFORNIA AND I RECEIVED THE EMAIL CONFIRMATION THAT MY ORDER WOULD BE DELIVERED IN ABOUT 40 MIN. AFTER AN HOUR HAD PASSED I CALLED THE STORE AND THEY TOLD ME THAT THEY HAD NOT RECEIVED THE ORDER AND THAT THERE WAS NOTHING THEY COULD DO. THE MANAGER WAS SO RUDE HE WOULD NOT EVEN LET ME GIVE HIM THE CONFIRMAION NUMBER. I CALLED THE 800 NUMBER ON THE EMAIL AND THEY TOLD ME THAT SOMEONE IN THE STORE HAD ACTUALLY CANCELLED THE ORDER. THIS IS THE WORST SERVICE AND I WILL NOT BE ORDERING FROM HERE AGAIN! James 3/25/11 went to pappa johns in edmond Oklahoma oreder 4 pizza's the staff was playing around throwing small pieces of dough at each other one hit the floor then they picked it went back to throwing it and it hit a pizza they was making and they went ahead and cooked it and sent it out when i got home i found dirt and hair in my pizza so that tells me it was one of my 4 i order i called another store to get the regional mangers number was told i would be called back have not been called back not to mention I had to wait 45 min for my pizza's because they had three on thier so called warmer which does not keep it warm and gave me them and hot one with the dirt off the floor it seems no one cares after viewing this site this same store has had other problems in past since pappa johns does not care about losing buisness I will be taking mine to a place that does care about thier customers and thier orders and where managers are honest and actually care about customer service I will also be contacting the local health department and notifying them Jeff 3/27/11 Papa Johns will never get my business again. Spinach Alfredo thin crust took 50 minutes to arrive, was cold and tasted like cardboard!! Have had good experience in the past but this thing sucked!!!!!!!!!! Daniel r mclaughlin 3/23/11 The Biddeford maine, papa johns Has a sex offender, hew raped a 12 year old girl.thats the people that papa johns has deleavring pizza for them.Marco corsetti is the name of the sex offender.go on line and see for your self. their worst nightmare 3/13/11 the store on north mortan st in franklin indiana i was driveing down the alley the other night and the employees were out there went i went by i smelt a familliar scent lol it was not pizza a group of men out back getting stoned how do you exactly get a good pizza when stoners make it ms jackson 3/4/11 on march 4, 2011 at 12:30 pm i sent my daughter and my cousin to your store at 1552 hempstead tpke, elmont ny. when they got there they ordered 2 medium pizza and chicken wings they used my credit card which for whatever reason was having problems of its own my daughter told the guy at the counter she would run across the street and go to the atm. he told them to leave the money they had just in case they did not come back before he closed (that was for the two pizzas) i told one of them to stay while the other went. my cousin went across the street to tell my daughter how much she needed when they got back to the store the store was closed (my cousin was given the money back before he left thank goodness) they got something from the other store as they were on their way home (they have to pass papa johns) another customer walked in the store and made a order (now he said was closed)wow, how rude i hear bbb and i can see it approaching at an amazing speed Tony 3/5/11 Tell thefounder that the saying "In the house" is an old saying and he needs to update it!!! GET OUT OF MY HOUSE!!! mpvet53@yahoo.com 3/6/11 I have so missed your pizza living up here in Fairbanks, AK. Yours is the only take out pizza my husband and I ever ordered. I always said that this place would be paradise if only we had our Papa Johns. Well, someone must have heard my pleas because as I was pulling into the Bently Mall parking lot I saw the sign, Papa Johns opening soon. I screamed and called my husband who did not believe me. I hope whoever bought the franchise sees this so they know how excited we are that they are opening the best pizza place ever. I plan to get a pizza the first day they open. Lyn lyn1305@aol.com 2/22/11 we really like your pizza i was thinking you might try making a shimp pizza,as a kid growing up n.o.la. thay were great now live in md and work right across the street from one of pizza shop i would a shimp pizza again there really good you should try one Alice 2/20/11 Every few days I receive EMails with special offers directing me to the Davenport Ia store on W.Locust St. I received one on 2/18 good thru 2/21. I called the store because I had trouble with their online ordering and the manager said that they had no such offer. I called the store on Brady St. and they knew nothing about it either. Beware of EMail offers from Papa John's because they probably don't exist. John 2/14/11 I wish that they would quit texting my phone every five minutes...I don't care their specials. L. Gordon 2/15/11 Recently a new store opened in Libertyville,Il. After trying to figure out what to have for dinner I decided to give Papa Johns a try. It was one of the worse pizza I have ever had. No flavor and the crust was like card board. Spend less money on advertising and more time on the product. I will never order from Papa Johns again. wade fish 2/19/11 Papa Johns may be known for good pizza but twice now my online order has been so screwed up!! The customer service in Muscle Shoals AL is horrible!!! The CEO should know how to operate the company!! Maybe if someone really cared they'd make sure this kind of service never happens to anyone!!! Nadia Ruano 2/2/11 As it is, Papa John's pizza is mediocre at best. But there is NO EXCUSE for the eay the store in Tustin, CA off of Irvine Blvd and Newport is managed! I hesitantly went in last night to place an order for a pizza. I stood in the lobby for a minimum of 15 minutes, with no one at the register to attend me, while the phone rang THE ENTIRE TIME! After becoming extrememly aggitated, I asked another customer in the lobby if he had yet been helped. He explained that he had and that he was not sure what was going on (none of the cooks or drovers seeemed to be paying much attention to the guests or the incessant phone ringing. So after 15 minutes, a gentleman walked out from the back and took our order. There was no sense of 1) Customer Service or 2) Personal Pride. The man was rude and unapologetic. When I picked up my pizza 20 minutes later, I was disappointed to find that the box was cold. Cold, mediocre pizza after an experience like that is not good for your business. Something needs to be done about that situation. If not the flavor/quality (or lack thereof) of your food, the employees there will ensure loss of business. I can not express to you how utteryly disappointed I am with this. ms Roberts 2/3/11 I live in oh.just want to tell you how dirty and the employees looked as tho they had worked on a farm. their clothes were so dirty.this is your store on north main street in Dayton Oh.Ilove pappa johns pizza.but want go back untill it is cleaned up. and the employees clean them selves up. ROBERT L COVINGTON 2/5/11 WE CALLED PAPA'S JOHN ON BAXTER AVE WHICH IS ABOUT 3 MILES FROM MY HOUSE AND THEY WOULDN'T DELEIVER TO MY HOUSE. I HAD ORDERED FROM THIS ONE BEFORE -- I AM VERY ANGRY ABOUT THIS concerned spouse 2/6/11 My husband has worked for this company for over a year and everytime we turn around they are raising delivery fee's for the customer but cutting pay for the drivers, he is making less now than when he started. So to all you customers that feel you are mistreated don't feel bad they don't appreciate their employees either. Honestly a pay decrease when they raise the charges for you. Everytime the gas goes up they cut the drivers pay. Wow.. I hope this company falls apart. Hopefully my husband can find employeement else where soon. Crystal Young 2/6/11 We called an order in on 2/6/11 @6:30pm, at the location off Lemmon/McKinney Ave. We were told the order would take one (1) hour and 15mins. Upon our arrival we observe the facility to be very dirty and unsanitary. The keyboards on all the registers were filled with flour. One of the representative had flour in both his ears, another continued you to put his fingers in his mouth. None of the staff, including the manager had head gear covering their hair. The area were the food was being prepared was very small, but contained 10 employees in the working area. I observe the manager enter the dough prep area and began making pizza without washing his hands. I also observed the representative who was taking orders, leave one area and go to the dough prep without washing his hands. The floors were very dirty, food was everywhere. The delivery guys were going through the pizza's that were in the holding area taking the labels off and taking them to deliver. We waited an additional hour and finally the representative gave us a pizza with someone else name on it. The pizza looked liked it was half bread sticks and half pepperoni pizza. We ordered a meat lovers and a supreme pizza, and was given a pepperoni with sausage and a supreme pizza. We had waited so long and decided to settle. This location is the worse I have ever seen....I will be notifying the health department. This pizza did not compare to CiCi's pizza and I consider it to be marginal pizza. This was definitely time and money waisted. A very disappointed customer, one that will not refer anyone to this location. Anonymous Employee 2/8/11 I find it extremely discontented that so many people have one seemingly AWFUL thing which is not that awful happen to them and they condemn an entire franchise. I work at papa john's and we always try to resolve any customer issues. Sometimes it isn't possible. Several things stated I will address: 1) Your order was placed online as carryout when you thought it was a delivery. A) It is not the policy to call people when they don't show up for there carryouts. Especially on busy nights time usually does not permit it as everyone is busy doing there job getting orders ready. How can you be upset at your own mistake? 2) Got the wrong order or wrong pizza. A) This happens sometimes no one is perfect. If it happens more then once or on a consistent basis I see a problem. But with new drivers being hired all the time mistakes happen no one is perfect! Same with getting the incorrect sauces or not getting your extra pizza/garlc cups. 3) Individual employee was rude, said something offensive at the store, etc. A) Papa johns stores nor corporate can control everything that comes out of an employees mouth. Though attitudes and moods should not be allowed to make for rude employees occasionally something slips out. If a specific person is rude on more then one occasion I see a problem. But if someone slips a curse word one time, or acts harsh one time I really don't see that as a reason to once again condemn an entire franchise. 4) I can't find the corporate offices # and no one will tell me how to contact them. A) No offense but I googled for it and found it in five seconds: Papa John's Pizza - Corporate Office 2002 Papa Johns Boulevard Louisville KY 40299 (502)261-7272 5) My card got charged twice and [someone] refused to credit my money back. A) I don't know the whole story on this but if that is true contact corporate [showed how easy this is to find] and tell them the specific person not listening to you. And don't blame the entire franchise. I am sure they would take care of it for you. 6) To be completely honest with the cost of gas today it is EXTREMELY disconcerting for someone to not tip the delivery driver. I personally never order pizza if i can't afford to tip. Even if its just a dollar or two. We pay to keep are cars running and for gas. The delivery fee we only see a part of and is NOT a tip for us it barely covers gas. That said the driver who asked for a tip then added one was obviously WRONG. A) The driver should have been fired and this treated as an isolated incident. Most of us drivers are not like this. None at my store are. We are upset when we drive a 10 mile round trip with no tip [happens to often] but would never steal from a customer if they did not add one. *** In closing I am not going to cover everything you all complained about but I have to assume the majority of you who say single isolated incidents have convinced you to never order from papa johns again apparently expect perfection at every turn and have NEVER worked in a retail or fast food environment. Things go wrong, STUFF happens. Overall at our store things do go wrong and we try to fix them. It doesn't always happen but we do our best. Try not to be so easily annoyed and put blame where blame should be. Usually not on the entire franchise. Peace Marcel A. Bertrand 1/29/11 In reading all of the above complaints, I guess I'm not the only one that has major complaints about Papa John's. Since you initiated the new computer ordering system, it's imposible to order anything from that stupid menu no matter what you do. So tonight was my last night in trying. I erased Papa John's from my web site and I'm going back to Alex Pizza in Biddeford. Yes it's a real pain because Alex doesn't deliver, but hey for the best pizza in Maine which is what Alex was voted for 5 straight years now, it's worth it. Papa John's is a real disgrace. It makes it impossible to order from that real dumb menu. The old one was easy, but this one I tell you whoever designed this menu should be immediately terminated from employment. You scored a one star and that's a gift by everyone above including me. I give you a no star actually, but they don't have a no star so I give you a real gift by awarding you a one star. Marcel A. Bertrand Eric 1/31/11 In reading the posts, it appears to me that the vast majority of Papa John's SUCK!!!!!!!!. I too have had terrible service from a Popa Johns that's less than 5 miles from my house in Roseville California Last night was the final straw for me, and I will never order from Papa johns AGAIN. I ordered two large pizzas @ 7:00 pm on a Sunday and was told by the staff that my pizza would be about 45 minutes. Ok, possible that there were still some late Pro-Bowl pizza eaters out there, so 45 minutes seemed fair. One hour later, and I still hadn't received my freaking food, so I call and am then told by Chuck, that he only has one driver, and my pizza left @ 7:19 but his driver had three additional orders to drop off before me. I finally received my pizza,cold,stiff and generally not worth the $24.00 I spent, but as I was starving, had no choice. Does Papa Johns take their customer service and delivery training from the same people who handle and loose your bags when you fly? I guess Papa John is forgetting who made his company famous to begin with, and in case he's reading this..It's US you ass, the customer. Without your customers, you would have no 1972 rebuilt Camero, nor would you be able to to pay for your NFL ads, or participate in any advertising for the NFL. I can't believe that your "franchise" even got off the ground, much less have more than two stores. It appears to me Mr. Papa John that you care less about the people who got you to the point where you are, but are in fact more focused on the Money, which is typical. I LOATHE your establishment, and will spend as much time as I can spreading the word on how you conduct business. dan newsom 1/16/11 I have ordered three consecutive times and requested my pizza to be square cut. This is a option on online menu. I have yet to receive my pizza correct. The second time I was very upset and requested manager on phone. She acknowledge the mistake and offered to fix pizza. I replied, after waiting over an hour for pizza, I was not willing to wait any longer. Today, I requested Chicago cut and once again they managed to screw it up. Seams that a simple follow directions from this Orange, Texas pizza delivery, is a impossible task. Very discouraged pizza eater Jan Campbell 1/19/11 I ordered a pizza prior to the playoff game last sunday. I asked for extra sauce along with 3 other toppings. Extra sauce is important to me because the regular does not have enough sauce to my liking. I picked it up & when I got home I found that not only did they not put extra sauce on the pizza (the person who took the order didn't even give the order with extra sauce to the cook, but in addition, the pizza was cold. I happened to ask if they'd been busy when I went into the store & they said no more than usual. I suspect they expected a large volume of orders due to playoff sunday so pre-made pizzas. Of course you can't add extra sauce when you do that. In amy event, I called to tell them & when I told the girl who answered I got no response. Lesson learned. Dominoes is trying to shore up their image & I definitely will give them a try for this sundays playoff games. Mark 1/2/11 Saturday evening around 630 pm EST i tryed to order online all the food i needed for a small party i was having in my home, the online math didnt make any sence when the pizza's were supposed to be 10 bucks a pop so i called my order into the outlet in Lillington NC, Hwys 401 and 210. What an ordeal this was, firstly ther girl who i could tell was african american couldnt get the order straight for all the tea in china. 6 times it took me re-explaining to her the ingredents i wanted on the food. The 1st time i called in she put me on hold and i had to call her back and told her NOT to do that again because i was there 15 mins before i hung up and called back, and was faced with this ongoing explaning of what i wanted. Here was the list, i dont think it was to hard to write down but it took her like i said 6 times. 2 LARGE WITH PEPERONI,HAMBERGER,SAUSAGE,HAM, EXTRA CHEESE. 1 LARGE WITH EVERTHING ON IT TO INCLUDE EXTRA CHEESE, EXTRA SAUSE, EXCEPT NO ITALIAN SAUSAGE. , THIS PIZZA WAS A DAMN DISASTER WHEN WE GOT IT HOME AS IT HAD HARDLEY ANY TOPPINGS ON IT AT ALL, EACH SLICE WAS NOTHING BUT CHEESE AND ANCHOVIE, AND WAS NOT A PIZZA PIE BY A LONG SHOT. 2 LARGE PEPERONI AND EXTRA CHEESE PIZZAS. 2 ORDERS OF BBQ WINGS WITH BLU CHEESE DRESSING.ALL THE PIZZAS WERE DRY, 2 WERE OVER COOKED AS THE BOTTOMS WERE NEARING A VERY DARK BROWN AND THE CRUST WAS HARD ON THE EDGES. i WILL SAY THE WINGS WERE OK AS EXPECTED, HOWEVER THE PIZZAS WERE TERRIBLE, AND THIS WAS OUR 1ST TIME AT THIS LOCATION AND OUR LAST. WHEN ONE ORDERS A PIZZA IT SHOULD BE CONSTRUCTED LIKE A SEPERATE MEAL ALL TO ITS SELF, THE TOPPINGS SHOULD BE SPREAD ABOUT THE PIZZA AFFORDING A GENEROUS SAMPLING OF ALL THE TOPPINGS ON EACH SLICE, THE MORE TOPPINGS THE MORE SAMPLING, THUS THE MORE GREETINGS ONE GETS FROM THE FLAVORS THE PIZZA SHOULD OFFER. THE CUTS SHOULD BE LARGE ENOUGH TO ENJOY ON ONES PALLET BUT NOT SO LARGE AS TO OVER EXCEED THE SAMPLING, ON THE PIZZA WITH MUTIPULE TOPPINGS THE TOPPINGS THEMSELVES WERE TERRIBLY SMALL ALMOST THE SIZE OF THE LETTERS ON MY KEYBOARD IAM TYPING ON NOW....AND NON EXSISTANT IN COVERAGE. I WILL HAVE TO SAY THAT NONE OF THE PIZZA PARLORS LIKE PAPA JHONS OR DOMINOES ETC HAVE BOTHERED TO MASTER THIS BUILDING OF A PIZZA, BOTH ARE TO DAMN CONCERNED WITH BEATING EACH OTHERS PRICE...YOU GET WHAT YOU PAY FOR WHEN YOU GET A 10 DOLLAR PIZZA....THE COMPANY THAT STARTS TO WORRY ABOUT PROPER BUILDING OF A PIZZA PIE, AND FORGETS ABOUT THE ALMIGHTY DOLLAR WILL WIN THE PIZZA WAR, BECAUSE LIKE MYSELF, I WOULD PAY MORE $ FOR A TRUE PIZZA PIE THAN A FLAT BURNT PIECE OF COOKED FLOUR....I WILL HAVE TO AGAIN JUST GO BACK TO MY LITTLE ITALIAN REST IN FAYETTEVILLE OR RALEIGH TO AGAIN EXPERINCE TRUE PIZZA PIE THAN TO SUBJECT MYSELF OR FRIENDS TO AMERICAN-IZED JUNK PASTERY.....WHAT A SHAME BECAUSE I HAVE RUN A PIZZA PLACE IN la AND MADE NEW-YORK AND CHICAGO STYLE THERE AND THE BIZ FLOURISHED......MAYBE I NEED TO OPEN ONE HERE IN LILLINGTON .....PUT THE BIG 2 DOWN FOR THE COUNT. Robin 1/2/11 I ordered a Pizza and Wings, when the driver arrived, he had the wrong pizza. He said that he had just made a delivery right down the street, he said he would be back, my comment was I dont want the pizza back from someone eleses house. They had to remake the order and then bring it back. the Pizza was original and I wanted thin. NEVERTHELESS, the driver was very kind, but the paying attention to detail was not up to part. He did give me a free soda. So hey what can you say. She She Davis 1/5/11 I like the pizza at Papa John's but in the past I have not had very good service. I ordered a Papa John's pizza from 1692 Morse Rd in Columbus Ohio 43229. The employee who took my order acted like he was to tired & lazy to talk to me. It was almost like I was bothering him. When I went to pick up my pizza the order was wrong. This is the 4th time my order was incorrect and the manager was not willing to make it right. When I asked the manager for the corporate phone number he started to say the number fast, which was very rude. I took my business to Granddads Pizza near the Patio on Morse Rd. in Columbus which is down the road from Papa Johns. This is a family owned business that is way better than Papa Johns. They are always willing to make any problems right. I will no longer spend my hard earned money at Papa Johns. GREG THORNBURY 1/6/11 I ORDERED 2 PIZZAS FOR MY BIRTHDAY JAN.3RD. 2 LARGE WITH EVERYTHING.SHE SAID OK. THEN SHE TOLD ME SHE WAS OUT OF 4 TOPPINGS,BUT SHE STILL CHARGED ME FOR 2 LARGE WITH EVERYTHING.I SHOULD GET SOME MONEY BACK BECAUSE, EVERYTHING WAS NOT ON MY PIZZAS I ORDERED. THANK YOU VERY MUCH. GREG THORNBURY Rene David 1/10/11 We are in the middle of a snow storm and we have over 6 inches and more on the way which is something we don't get it's been over 10 years since our last real snow and my son in law was told to come in to work or else. He doesn't have 4 wheel drive and the county is telling people to stay home off the roads . Is the dollar all that important that someone needs to put their self in danger for it? athenian 1/11/11 I work as a huge marketing office, and big complex that does a lot of cross marketing with papa johns, located on the east side of Athens, GA. on barnetts road.. In return, our staff receives these "Complimentary Coupons." Signed by Julia Miller, Director of Operations Services. The coupons stats, "With your next purchase receive a FREE Medium One Topping Pizza! Carry Out Only." From what it stats, I should be able to buy some garlic, and get a free medium pizza, right? No. I asked to buy only a drink, and receive the medium pizza. They replied, "No you cant just buy a drink, you have to purchase a pizza." I have ordered just a drink with this coupon about a hundred times and never have had a problem until recently. If the coupon stats incorrectly, then it shouldnt be distributed to people.. Furthermore, it should stats, "buy a pizza, and get the next free." This is ridiculous, and just because of this, papa johns as lost my service, my families service, and the service of the greek. Not to mention, I will be discontinuing the cross marketing with our +750 residents. Our business is far more appreciated at domino's and pizza hut. thanks guys. Phil Moon 12/29/10 I need to know what it takes to get my paycheck right!!!! i called my GM then the DM just called the DO and all i want to do is get my check right, is that too much to ask? So many people that get paid much more than i am seem NOT to be able to do there jobs, HELL i can not even get a phone call back from anyone. This is how you run your business?? Phil Moon Sidney Papa Johns Marcel A. Bertrand 12/31/10 It use to be easy to order a Pizza from Papa John's but since you devised this new menu, it's impossible to put in an order to be delivered. It just took me 45 min. to attempt to order a pizza and breadsticks and soda to no avail. The menu is very difficult to work and basically,impossible to order even a simple item such as a Coke. The other menu was so easy you could order with your eyes closed. This one you really need to be a computer technician. So, luckily we have many other home delivery companies in this area such as Domino's, Alex, Pizza Hut etc. Their menu is very easy to use. Please return to your old menu. I love your pizza, but ordering it through this mess you call a new menu is impossible. So, for tonight, New Year's Eve. I need to order about 15 Pizza's with soda, breadsticks and other items but I will have to settle for 2nd best like Alex or Domino's because you really can't order from this mess you call "Menu". Thank you for your past sevices Marcel A. Bertrand Maine 12/26/10 Please Papa Johns is horrible..I ordered from them and omg when i got the pizza it was cold and old...so i called them bac to have the pizza replaced..these mf's was actin like they couldn't replace it....like they didnt know what the hell i was talkin about...so basically i just got screwd..but thats ok becuz i am goin to corporate..yall picked the wrong one to mess with... Jack Frazier 12/27/10 26 dec 10 I ordered A COWBOYS UNLIMITED PIZZA around ten a clock -was told 45 min. to 1 hour for delivery. I never received nothing. I tried calling 512-448-1919 -----no answer, guess your closed, very un happy with situation-- your ads are bs drrockandroll@yahoo.com------------4920 Manchester CIRC- AUSTIN,TX 78745-2324 Katie briner 12/27/10 Every time I get a pizza..they never get my order right and when I complain about out..the workers get attitudes with me and never do anything about it...i think there should be something done. Mark 12/27/10 Your website kind of blows. You might want to have a button on there that allows someone that made a mistake in their order to DELETE the order and start over. I wasted 15-20 minutes trying to delete the order than called two locations and they HAD NO IDEA how to delete the prior order. Classic Barbara 12/27/10 Papa John's store at 16894 Hwy 441, Mt. Dora Florida. Total charge for pizza come to $32.10, they pre-authorized the charge for $38.52. When called, they tried to blame the credit card company. Then threatened legal action against me when I said I intended to complain to BBB and any other complaint site. The manager was Brian Kirstein. Their receipt didn't even show the $38.52 pre-authorization charge, I had to find out when I tried to use the gift card somewhere else, it was declined. I now have to wait for a week for it to be cleared. David 12/16/10 We used to order regularly from Papa Johns. Not anymore. Every time I call to order a special pizza or a pizza that I have seen on tv they have a excuse or reason that they cannot give me the advertised price. It is always unavailable. I will not even try to order from them again. We have 3 other pizza places close to us. i prefer the taste of papa johns but cannot stand the excuses. To anyone ordering delivery pizza. CALL ANYONE BUT PAPA JOHNS!!!! George 12/3/10 It would behove Papa Johns Coporate leaders to read these reviews. Your pizzas are very good compaired to others in our area. However your service is non-existent. We ordered pizza for delivery not once, but on three different occasions. Our name and address were taken with a delivery time of 30 to 45 minutes. No pizza was ever delivered for either of the three occasions. So, a month or so later we called in an order to be picked up personally. We picked up the pizza and when we got home, the pizza was totally the wrong order. It had another party's name printed on the side of the box in very small letters. Guys, thats four for four. If changes aren't made in the quality of your service, you're going under. You can count on it. You have already lost this customer. The store is located in Winchester, KY Erin 12/3/10 To whom it may concern, this establisment is not only a place for customers to recieve excelent customer service, but it is a place of EMPLOYMENT and when you put the people in your stores at a managment level you all as a whole should award the ones who are IN FACT inforcing your store rules, only to over work a minor and allow co-workers to bully and verbaly threaten during working hours. This is poor store service over all. ATTN: The people of the store in South Everett, Washington ...... The micro managment and favortisim has to stop if you ever want to see that branch blossom, at this moment myself along with everyone I know will not visit that South Everett store, ever again and if your other stores ever show any sign of this type of favortisim , I will walk out of that store as well and i will not visit again. This is not the first time I have witnessed an issue like this in a papa johns store..... The last time I saw such nasty co-workers was in another store in lake city and again years ago in evergreen.... Three times is all it takes for me to have to ask for something to be done to help the victims in all these stores! It is not just the food that makes people come back to your stores! It is the people! Mad worker 12/4/10 I work i a OHIO store, and i have to say from the time i started my pay check has not been right. What kind of store do i work for. NEVER and i mean NEVER have i had any place i work for mess up my pay check like this place has. And now i cant seem to find a number to call anyone to get this right. If times were better i would just quit and find a new job. GET your stuff in line..!!!! Mad driver PJOH barbara glaese 12/7/10 I had a fre pizza coming as the last one was late and cold.when they brought it yesterday,it was like cardboard,tasteless.probabbly made it hours before I got it. the delivery people are nice,always has been. I have used this place for years.its getting worse.thinking about changing.could not ea this again.this is at 375-9400 and charles is the mgr. I will have to go to sals from now on.561-433-9271 Sean M Fisher 12/11/10 I have been ordering pizza from you for the last 20 yrs i was very disapointed today when i ordered 2 large supremes, the pizzas were early great,the pizza on top had items missing,not from lack of production but my guess would be a HUNGRY DELIVERY DRIVER i called back and explained my disappointment to management i got 4 different excuses why the toppings werent there i will still order from there but no delivery 12/10/10 dear corporate office, i am writing on behalf of a colleage i work with. he was a principal at a school district i work for. today he is a superintendent of the district, he vows never to buy a pizza from you, and will not come to classrooms, lounges,breakrooms etc., if your pizza is there.something about the school ordering pizza for a big party and the order was messed up, pizza was cold blah,blah,blah.can you help him get over it, maybe have a mr.b day at one of our schools, signed phoenix school district #1 p.s he really is a good guy to work for, more than fair and understanding. signed M&O Paul Green 12/5/10 My Wife ordered 2 pizza at 5:30pm and its now after 8 and they still have NOT got our pizza right 1st one totally different pizzas and the price stickers was addresed 2 another adderess and cold and NOT what we ordered and it took a oneandahalf hours 2 get that one were STILL WAITING FOR OUR FOOD WHEN WILL WE EAT? Telling everyone i no NEVER 2 order FROM this CRACK head pizza place..............pizza location is camanche street in Clinton IOWA Rhonda Williams 12/2/10 I live in Norfolk, VA and order from the Ward's Corner location on a regular basis. For the last few months I get disappointed every time I order! I keep saying this is the LAST time, but being a creature of habit... yada yada yada. I have placed several complaints with the managers over really late deliveries, cold pizzas, and sadly poor quality in general. Sure... they comped me a few times and apologized, but if money were the issue, I wouldn't have been ordering a pizza in the first place! It's the being hungry and stuck on hold, waiting an hour to get a cold pizza that looks like it was constructed by drunk or blind monkeys! Giving me a FREE cold piece of crap is hardly a consolation!!! The real shame is that you have a GREAT tasting pizza recipe, good fresh toppings and decent prices, but you just can't get that pizza construction or delivery time down good enough to keep my business. Good luck with your reputation because this particular store is KILLING it around here! Willie Smith 11/28/10 Recently, my company took over a property that was known for being a bad place and probably a place that nobody should deliver to. Well my company has made the place which was unfavorable into a place of dreams and is now a place that is well sought after. Unfortunately you do not want to deliver evan though there has been changes. I will say that the only company that has actually taken notice to how the community has change is Domino's and they should be well commended for not being prejudice. Coming from a service company, I thought that service is key. Are you not here for the customers? Cudo's to Domino's. This is the area of Annapolis, MD 21401 Annie 11/26/10 I really hope that someone takes the time to read this comments and answer to us. The reason I'm writing this comment is to let Papa Johns knows that in Malden, MA is another pizza place using their telephone number. I LOVE your pizza; however, leave far from any store so they don't deliver to our home. 2 days ago my hisband and I really wanted to treat ourselves with a pizza form Papa Johns so look for the closest store in our GPS. Called and place an order. When we arrived to the location to had to call back the store to verify the address because we couldn't see any Papa Johns, the guy on the phone said that we are in the right place Nonnys' Pizza.???? So, we tell him that we ordered Papa Johns and he stated that Papa Johns moved from that location and they decided to keep the same number. When I called to place my order they did NOT identify themselves and also offer the same promotions so I couldn't tell that I wasn't calling Papa Johns. It was a VERY DISSAPOINTED experience, we really wanted Papa Johns and drove 12 millas from our home for one of your pizzas not Nonnys pizza. Please, if you can do something about it so no one else goes thru the same awful situation. Thanks Annie. altra2002@hotmail.com Michael Dehart 11/24/10 The food and Customer expierence is great I work at the Richland Wa Store of PAPA JOHNS but I was sent home for not being in full uniform by my GM. To eaplian it is below 30 degrees right plus the wind chill factor and i have no problem waring a shirt but the owner failed to provide us with beenies. To his credit has ordered them. My problem is that like most delivery drivers it is a second job and with out a beenie I will get sick and then loose my other job or even just a few days worth of work So rather than get sick I chose to be sent home wich I believe is fair a minimum wage job is not worth my health or well being? I would like to know if I am being unreasonable or if they are??? Lakeshia Cobby 11/25/10 I am sitting here on Thanksgiving day with my 6 children starving. I attempted to place an order two days ago at a local cary store via online. My order did not go through but my card was charged 29.10 twice. Needless to say I no confirmation was sent and we received no pizza. This situation left my family with no Thanksgiving dinner at all because of the fact that I was recently laid off I currently receive unemployment and that 60 dollars was my families dinner for the holiday. I have been ordering papa johns for years because I swear by it being the best. I called the local store to only get the run around. It is hard to look in your babies face and tell them we have no turkey or holiday because Papa Johns are all about the dollar and not the family! SMH and crying. This is the worst holiday ever! Thanks Papa Johns. Cat Stanley 11/19/10 I'm starting to think that papa johns does not support the military. We live in Portsmouth, VA, and had lived in Norfolk, VA and I understand when we lived on base that they couldn't deliver, but here in portsmouth, we do not live on base, we do live in military housing and the Papa Johns will not deliver here. They are closer than all the other Pizza delivery places, yet everyone else delivers to us besides Papa Johns. It's sad, we don't care for Dominos or Pizza Hut, but they deliver, and my husband LOVES papa johns pizza and we do not order it b/c he's tired when he gets home and doesn't want to run out to get pizza. Why are we not in the delivery zone. The Papa John's is 9 minutes from my house. Dominos takes 15 minutes, Pizza Hut takes longer even. Sad. Jennifer H. 11/12/10 Hello, my name is Jennifer, we had a PaPa Johns store here in Ardmore, Oklahoma, where I was a manager/shiftleader, while I worked I will say that 90-98% of my customers were very pleased with our service, which I felt were seconed to none, I on several ocasions had to assume the duties of the General Manager, who's name I will not mention, I was informed that I would be recomended to take the store over, I know I could have done very well, in making the store better, unfortunately some personal matters arose between the GM, and myself and the threats and unprofessional atitude that I was confronted with left me with no resolve, I was not able to contact my DM for help in this matter, however, our store was closed and emptied out. prior to the store closing, I did leave for my best interest at the time, and was hoping to be contacted by the DM on what was actually goin on, but this did not happen, anyhow, I will be contacting the Corp. Office, the reasons for what happened to me and explanations may be posted later, let's just say I don't to hostile work enviroments or tolerate discrimination. I would love to see PaPa Johns come back here, maybe I may have a chance to be the owner, we had numerous satisfied, faithful customers who would love to see PaPa Johns come back here. If for any reason a customer was not happy about something that we prepaired, we made that customer happy, no matter what it took! The Customer is ALWAYS RIGHT! no arguments.I can be contacted by E-mail @ jennifer_hooker2003@yahoo.com All you people who are displeased with PaPa Johns, The Management Staff needs to take a closer look at your complaints and address your needs promptly! if they can't keep you happy and satisfied then the DM "District Manager" needs to make changes in my opinion to make the store better!..but PaPa Johns does have an excellent array of menu selctions and top quality food, because you may have had a bad experience, unfortunately,things happened, don't down or forget PaPa Johns as a whole, if I have a store back here, come visit me, you will see how a real PaPa Johns Operates!!! Satisfaction Guaranteed!! All you other PaPa John Stores and Employees, STRIVE TO BE YOUR BEST....CUSTOMER STISFACTION IS YOUR TOP PRIORITY!!!!! Thank You. Jessica 10/31/10 I work for Papa Johns in Tennessee and it upsets me to see all of the customers talk about "its just pizza, how hard can it be?". 1st thing is each of you people are NOT the only people that we serve. We have tons of customers at a time and every employee at Papa Johns are humans...That means we stretch your dough with our hands (killing our arms and back), we then make the pizzas with the charts and cups provided for each topping, and the send it out with the limited number of drivers that we are ALLOWED to have. If half of you people really knew what really went on behind the scenes then I don't think you would be so hard on us and expect to be treated like you are royality! Papa Johns DEF. doesn't pay us enough for what we have to do and some of us can't just go out and get a day job where you sit behind a desk all day! I wish you people could just walk in our shoes for one day and then MAYBE you would show alittle more understanding when it comes to us. I'm not saying that it is ok to get done the way that some of you were but damn cut us some slack..we are busting our asses to make food for you so you don't have to do anything! April Washington 11/2/10 I ordered a large 3 topping pizza with thick/regular crust not thin crust, but when it was delivered to me and I got myself ready to enjoy it it was thin crust it was late and I was hungry and upset that my order was messed up. So what I did was call papa johns in centerpoint and told them that they messed up my order so they gave me two options one was to get them to come back and deliver the correct order but put in mine it was late and I had to eat as well as my child had to eat to. And his other suggestion was that they will send me a coupon in the mail for a free pizza that I haven't received yet and they didn't tell me that it would take this long because If I had know then I maybe would have asked them to come back and get this pizza and refund me my money. I have called the papa johns in centerpoint several times and they keep stating that they send my information to the corporate office.....ok its been two freaking months and I know it don't take that long to send a freaking coupon....that is poor customer service and I haven't ordered from your company since and not planning on it. BONNIE HAIN 11/4/10 I WORKED FOR THE POLL THIS PAST ELECTION . THERE ARE 15 PEOPLE WORKING FOR 15 HOURS ON THIS SPECIAL DAY AT THIS LOCATION ALONE. WE START AT 5 AM. ABOUT 11AM A PAPA JOHN PIZZA MAN ARRIVED WITH 3 FREE LARGE PIZZAS FOR THE POLL WORKERS AND THEN AGAIN AT 5PM BROUGHT ANOTHER 2 LARGE PIZZAS. I WOULD LIKE TO THANK PAPA JOHNS FOR THIS VERY MUCH APPRECIATED GESTURE ON BEHALF OF MY FELLOW POLL WORKERS! WE REALLY ENJOYED THE PIZZAS AND IT SURE HELPED TO MAKE A LONG DAY PASS JUST A LITTLE MORE QUICKLY. 5 STARS FOR A GREAT AMERICAN SPIRIT PAPA JOHN PIZZA!!!!!!! WE ARE LOCATED IN MASSILLON ,OHIO Angela Rader 11/5/10 I ordered two pizzas on Halloween advertised for $10.00 each any style. The advertisement did not mention anything about ordering these pizzas online for that price. When I called it in I told them I wanted to order 2 meat pizzas for the advertised special of $10.00 each and they took my order. When I went to pick them up the price was more and when I questioned them I was told that the special was for online only. I told them that they needed to watch their own add's more clearly because it did not state that and that I WOULD BE IN TOUCH WITH THEIR CORPORATE OFFICE TO MAKE A COMPLAINT. The restaurant is located in Lexington VA and I would like to see you take some action. If I do not hear from you I will Know you do not read your reviews and I could not find a phone number to file a complaint. If you do not respind then I and others will know how much you value your customers or shall I say past cutsomers. The Ball is in your court. Sherri 11/6/10 Thank you papa johns in muskegon michigan on apple street. I'm not sure when the manager Mandy got hired for this location but you can really see a difference at this location & her attitude was so positve. My food was hot and ready to go. Thank you Mandy for your service and keep up the good work. Celia Orr 10/6/10 I am furious. We ordered a pizza in Dallas, on Garland Rd. at 8:00 p.m. It is now 9:30 p.m. When I called Matt tells me that never believe us when we say delivery in 30 minutes. I was shocked. So, I replied "then don't tell customers 30 minutes", but since it has been an hour where is our pizza.???? He said it would be another 30 minutes. I pointed out this pizza we won't get until l0:30 supposedly, was free because the last time we ordered, we got the same treatment for 2 l/2 hours. He then says they shouldn't really be delivering to our address: I reply then they shouldn't tell people they deliver to my address". Just deliver my freaking pizza, I screamed. He hung up on me. I called back and he said they didn't get paid enough to hear me scream. This was like some type of torture game. What idiots! If we ever get this pizza I will never, ever go thru this nightmare again, at the end of a hard day, when it should be so simple just to get a pizza delivered. Conee Spanos 9/30/10 Iam a regular customer at the Grover Beach California store. Last night we ordered a large pizza and 3 orders of wings, Spending $35 and change. Everything was delivered COLD. The pizza looked like it had been sitting for hours. There were hardly no toppings or cheese. When I called to tell them the problem they said the delivery girl was having car trouble, this store is 3 blocks away from our home. This was a poor excuse for delivering an inferior product.The girl giggled and said she was sorry. End of story. We have always been more then satisfied with this store. Sorry to say we are now disappointed and will be ordering from Dominos. I f I were corporate I would certainly check into this so this won't happen again to someone else. kenneth 9/28/10 my grand son came to me with stories of comments from management about his hair (he wears dredlocks the style was not prohibited ) but he was and still is the only african american at this store and I am at fault for thinking that in this day and time that race could still be a factor in your company . the end result is that after no raises in two years,a promise of management that was not fulfilled (he was given training that would have helped him to advance but the position was withheld . I am hurt by anyone or any company that will still degrade a young man who tries to make a days work be of value to thier employer . I raised this young man by myself I gave him the things that I hoped would make him a good person who was not afraid of a days work.It hurts to see your company undo all I have tried to do . I worked for Pizza hut in management many years ago and they were so well organized bue most of all they were fair I find it hard to believe that there is no one inb your company that cares about your treatment of employees i hope corporate read this 9/24/10 the store is so nasty the people dnt was there hands nor do the us sanitizer the girl was digging in here behind an went to try an fix a pizza i told her i want my money back so really jus watch there nast empolyees so nasty Karen Stewart 4/18/10 I have no idea which branch I need, but this is the 2nd time that I have had to write a complaint for the outlet at 5838 SR 70 in Bradenton, Fl. I do not want this forwarded to the store b/c they do not do anything about it. I placed an order today for 3 lg pizzas & 2 extra dipping sauces, 65 minutes went by and no pizza when the paper said 15-25 min. I did not notice that it automatically marked carryout, so it was not changed to delivery. NOT ONE PERSON TOOK A MINUTE TO CALL ME & SAY WHY AREN'T YOU PICKING YOUR PIZZA UP? On last order I also order extra dipping sauces which I paid for, and shocker - they were not delivered with the order. Someone at this corp office needs to pay attn that there is a huge problem at above address and I dealt with Lucy everytime that needs some customer service training, and I said that before. I will not ever deal with Papa John's pizza again! Pizza is great tasting, but your customer service is HORRIBLE, and will not recommend it to anyone! I canceled the order that was placed today! randyhinkley@rocketmail,com 5/1/10 To Whom it may concern, I live in Ramseur North Carolina, I had coupons for a two topping pizza,one order of wings. (price)36.50, Do the math ! Second time its happend. I seen on T.V. how you helped a family , and community center.I was really touched from the bottem of my heart.I would only order your poduct ,which is good, I agrre totally ,but now I have to go with Domino's.Reason being is I was ask to speak with the manager ,and he told that I was speaking to him. He told me to bump myself, go elseware.Thats not a good reputation like you claim to be. Thats how people are theese days wolfs in sheeps clothing.I am a Church Pastor, I will forgive this person ,but thats not very good example of your management.I would like to add God Bless You ,and your managers, Which I think should have to read a book on communication skills! Rev.Randy Thomas Hinkley 4673 Ogles Creek Street, Ramseur,Nc,27316 1-336-824-9410. Ms Hill 5/3/10 Not the products but your contest on create a topping pizza contest, what kind of a contest is it if you are limited to the selections that you give us to pick from!!!! I thought you wanted something new, If you would like to have my families famous Gramma's pizza to try in your franchises email me at lacicies@yahoo.com And I would consider letting your use the recipe if it can be submitted but not limited to the selections you gave....Thank you and hopefully you will contact me. Grammie in Maine Mr Carter 5/7/10 This is the worst Pizza Franchise ever made, I have had more poor customer service, then in any establishment ever, inclugding Bloomington and Lilse, I am reporting this business to the better bussiness burea. The charged my card twice and refused to credit my card back and then I got into an argument with the owner because he wouldnt give it back to me. steve damara 5/14/10 I always enjoyed Papa Johns Pizza however; the people in the new store at 21st and market street in Philadelphia are extremely rude. I went in at 3pm and asked for the lunch special, the man at the counter said "no more lunch specials they are done at 3pm" I asked what time do you have? he rudely said 3:02 and walked away....I am done with Papa John's Mike Schwind 5/15/10 Hello, I am vice president of the Fayeteville N.C. Camaro Club. Knowing that John is a Camaro lover I was wondering if it were possible to have a local Papa Johns give us a discount on Pizza for our once a month meeting of the club memebers. Free pizza would even be better. Mike Jacquita Davis 5/17/10 We had a rally at Vacaville CA and ordered 9 Pizzas from Papa Johns Restaurant #2109. Out of the 9 pizzas there were only 6 correct ones we ordered. Now mind you I spoke to the manager Johnny Bertz 2 times to confirm what we ordered. Once the week before and then to confirm AGAIN the day before. The driver went back (a 7 mile drive) to get the other 3 that was not there and it took over an hour to get them. By then our dinner was over. Our rally master was very embarrased at the mix up and delay. So...if you order from them...BEWARE...the service is horrid. Jessica 5/17/10 I recently visited a Papa Johns in Ballantyne, NC. On Saturday as I was waiting for my order, a young lady working there turned to her co-worker, asked her something, and when the other girl did NOT give her the response she wanted, the girl with the bull nose ring said, "Well F**K YOU B**CH!". That is the type of people you have representing your company?! I will never order from Papa Johns ever again. Every customer in there was offended by this! Leonard 5/17/10 I havent used Papa John's in some time due to the fact that they have extremely poor service in the Houston area. I recieved an advertisment in the mail today for their specials so I decided to give them a try to see if they straightend up their act. When I talked the assistant manager Shawn at the Kirby and Rice Boulavard location and told him what I wanted, he rudely replied to me saying that I didnt know what I was talking about. I told him I just got the advertisement today and that I would give it to the driver when he showed up. He said he didnt care and would not honor it. I then asked where lodge a complaint he told me he didnt know, when I asked for the corprate Phone number to lodge a complaint about them not accepting the coupons mailed out he wouldnt give it to me. I already had a bad impression of this resturant before, and you guys are not doing anything to build your reputation back up. Monique 5/26/10 I have ordered at the same Papa Johns for years here in Indianapolis, but this past Friday May 21st, i called into the store to order there $10 special & had it delivered & paid with my debit card over the phone. Well the pizza arrived late, and when the delivery driver came to the door, he kept talking about a tip, and how to feel out my sheet for tips, i went ahead & continued to fill out my receipt like i have done plenty of times. I didn't put a tip on my card so i marked out the tip section, and Monday morning when i came to work & checked my checking account, the delivery driver added a tip to my receipt without my permission. I went to the store on 56th & Emerson here in Indianapolis, and they were rude & treated me like i was lying. And the manager threw my money back at me. I'm taking this to corporate, something needs to be done, because basically that delivery driver stole from my account. Christine Ramirez 5/29/10 I am in charge of getting food and drink donations for Project Graduation 2010 in Texas City, TX. I went in March to our local Papa John's and asked for a pizza donation. I gave them the donation form and they said they would contact the manager. I have never heard back from them and there is never anyone available to talk to that is authorized to help me. I am very disappointed. Without community support you would have no business, yet when it's time to give back to that community you brush us off and don't respond. This is a wonderful project that keeps our graduates safe on graduation night. If you can get our local Papa John's to donate for our June 4th party, I would greatly appreciate it. Please contact me at juliotipi@aol.com if you can help. Thank you. Elizabeth 6/5/10 I went to work at store # 1505 in Summerville S.C. for a week. In that week I witnessed sexual tention, drugs, unsanitary employees, the store was nasty, never really cleaned at night! Nothing put away. The same old product redated everyday to help with the inventory. The general manager(whose name is on the outside of the store) was outside every 15 min. smoking. Her uniform was dirty when she got there. Employees ate and drank what ever they wanted without paying, one employee brought her 8 year old daughter to work with her EVERYDAY! Her daughter sat up on th counters, walked all around the store, and was even allowed to count the cash. I think the worst was the shift leader Ryan racially profiling his bset friend russel(who is black by the way) he said the n mord 17 times in 2 hours. He made comment to the kkk he made fun of every black lady who came to the counter. It was absolutly disgusting!! If his good friend were the only one to hear it ,then it would be different, but everybody could hear him, including the customers. The general manager would just laugh and say Its all in good fun. Russel don,t mind when hes is picked on by people. This is the most unethical unprofessional, unorganised,disrespectful, inconsiderate, nasty, dirty, place I have ever had the displeasure of working. You guys can,t touch Dominos!! Sienna Vale 7/29/10 This pizza company has the worse customer service what so ever!! They put you on hold forever, then when your ready they hang up. Had to call back, finally got to place an order. 20 minutes later went to pick it up, the cashier told me that i have to wait another 20-25 mins more because they forgot to make the pizza for me. Freakin ridiculous!! Imagine that. Also, saw a guy grab money from a customer, went to pick up the telephone and went back to make the dough without even washing his dirty hands. Gross!! I will never go back there again. If i can rate this a zero star, would be better than one star. 7/30/10 To whom it may concern, I have never eaten your pizza and I just wanted to tell you why. Your tv commercial is awful. I think you would be wise to make a new commercial and get rid of the young girl in it. It is disguisting when she talks and you can see the food in her mouth. Who wants to see it? Didn't her mother teach her not to talk with her mouth full? Thanks, Deb Melody Reeder 8/10/10 The other day I had ordered 2 Large pizza over the phone, ( Casey had taken the order) , I was treated like I was stupid and couldn't read the card on my charge card. He claims that all cards are suppose to write the month out and when I told him my card shows 11/11 , Casey was rude, I was advised the pizza would be at my home within 25 minutes, It arrived late as open both pizzas and stuck my finger on top to test the temperature (Arrived cold). Told the driver to take it back and then I came inside and called Casey and told him that I wanted a hot pizza to be delivered. ( Wouldn't be surprised if they spitted on it or did something to it) Casey told me it arrived in hot containner but the driver said he couldn't find location and that is why it was cold. Again Casey was rude on the phone and I said to give me credit back on my card I didn't want their pizza. As rude as Casey was I went to the store to prove to him that my card reads a certain way when I threw my card on the counter for him to read. ( I have used my card 1000 time at least and no one else ever had a problem with it and I don't think the Manager ( Casey ) should treat his customers like they are stupid, if he wants to do business in my area. I will advise people that I know as well as go on face book to discourage them from buying in Arnold MO. After I had this problem with Casey I picked up the phone and called Pizza Hut and let me tell you They treat and value their customers the right way and I will continue to do business with Pizza Hut. Melody not my real name 8/17/10 I surely hope that you at papa johns corp read this. I ordered two pizzas for seven dollars each. They both arrived on time. We were anticipating some good pizzas loaded with toppings, the way you would expect a pizza called the works would be. The pizzas were pitiful. They scantily put toppings at the top of the pizza and put toppings in the middle where the cuts come togather. But in the middle of the pizza where there is about two inches (med pizza) all around and on both pizzas there was only cheese. That made the two pizzas mainly cheese and all the toppings on both pizzas would hot fill up one cup. When I called to complain it was just pitiful. Thats the only way to describe the service. They offered to remake the pizza but the atitude made me not trust to eat anything else from that store. We gave the pizza to the dogs. Whenever you have a complaint at pizza hut they are always courtious and will handle the situation to your satisfaction without atitude and avoidence of the issues. Will never order from your establishments again. I went to the Papa johns on 113th and Blueridge in kansas city mo. Will never buy from papa johns again. Have you checked out the disgusting videos about papa johns on you tube. Do yourself a favor and avoid this disgusting place. Lee 8/12/10 I have to say that I am all for Papa John's ! Their food is delicious and always delivered on time! I got a coupon in the mail today that stated "back to school special" I noticed that it had a coupon specifically stating "Papa Size" Any Medium or Large Pizza for only $2.00! I was happy because I was definitely wanting something else for dinner, so I tried entering the promo code and that was not taken. So I called my nearest branch and asked "Roger" and he stated that the coupon meant $2.00 more!!!!! So there is definitley a case of false advertisement!! Not happy at all!!! Arvind H Patel SARASOTA, Fl 6/25/10 I own and operate severl Motels in SARASOTA,Fl area and have made Papa Johns Rest Pizza as our plase to go for pizzas for our quest But on Friday 6/25/2010 at 7.40pm I ordered a larege pizza from the 17th street location was told that it would be delivered at the Knights inn hotel inabout 35 min at 8.40pm no pizza so i called back now i was told the its on its way and that it should be there in a few minuttes at 9.45pm I called and taked to the manager all he had to say sorry for the delay It takes 2+ hrs for a pizza to come 4 miles then I do not want any hotel/motel to do any business with Papa Johns Pizza the worst of the worst service. The Papa Johns Pizza service at 17th st SARASOTA stinkis never order here again same your hard earn cash go across the street to Pizza Hut. joyce noah edmond oklahoma 405-286-2267 6/26/10 I have ordered before from the store in edmond oklahoma but never have had such bad service in my life. i ordered a med. pizza and breadstxs was told 30/40 minutes. 1 hour later i called they told me it had been put in as a carryout. they said they would remake it and have it out. another hour goes by and still no pizza. finally the pizza arrives and the driver said he needed my card again to charge me an additional delivery charge. ARE YOU KIDDING ME!!! I waited 2 hours for my food and i said i was not going to give them my card again and i didnt feel i should be charged at all. the gentlemen on the phone was rude and hung up on me. he had said he was going to give me 1/2 off on my next visit and that should be good enough. i told him to forget the 1/2 off and i refused to pay for my food. i am very unhappy with my whole experience with them and hope someone out there cares enough to fix this problem. Debbie Booze 6/28/10 I called the store in Daleville Virginia tonight to see if they were running any specials. The lady Helen told me that they had the 10 toppings for $10.00. I told her I would ask my friends then call back. She stated mam you must ask for Helen because I was not suppose to tell you that special. Well my friends called back and she got the pizza for $10.00 plus tax. I called back about half an hour later and asked about the special and was told they did not have that special. I explained what had happened and they said that was not the special. I did not get anything and was very disappointed in this kind of lying to the public. I will never visit this store again. I will pass the word on about what happened. Is this how Papa John's does business with his customers. How sad is this? Authorized use of Papa's Logo? 7/9/10 I live in Cookeville, Tennessee and I am a regular customer of Papa John's Pizza on N. Washington Avenue in Cookeville, TN. I was appalled to see a "political ad" placed on my pizza when I picked it up today. Apparently an employee of the store is running for City Council, and he is using the goodwill and name of Papa John's Pizza to further his chances of winning a political race for City Council. I have to be bombarded with political signs on every street corner of our beautiful city during election time, but I WILL NOT be bombarded with these signs on a purchase I make for dinner, at Papa John's Pizza or any other restaurant I choose to do business with! I will not be a customer of your store until this harassment is stopped! I will purchase my pizza elsewhere! Ms. Baltimore 7/11/10 Papa Johns service in Baltimore, Md on Woodlawn Drive is the worst. The corporate office should be horrified by the employees that are representing them! They keep you on hold forever. Just plain rude and lazy. I will never go to another Papa Johns again! It's just pizza people how hard can it be? Kara kp3591@gmail.com 7/14/10 I love your pizza but I hate your service!!!!!!!!!!!!!! I treat myself to your menu once every few months but my local Papa John's never gets the order right or they take in excess of 2 hours to get my food to my home usually the food is cold and I have to reheat it! Just when I give your services another chance I am sadly let down, like today I had ordered my pizza and cola it took an hour and a half to get to my door on top of that when I called the store after an hour no one picked up the phone it just kept ringing, I called back 5 minutes after that and the same thing happened (mind you that I ordered my pizza at 3:45 in the afternoon on a Wednesday.) As well as waiting, my order again was wrong!!! I took the pizza because I was starving but it wasn't what I ordered!!! This must be a re occurring problem in my area I am attaching my local stores contact information so that maybe someone can help them to better service your customer. Papa John's # 1539 2500 MARTIN LUTHER KING DR ** No bills over $20 please ** NORTH CHICAGO,IL 60064-2330 debra 7/21/10 i ordered a pizza the other night and as usuall i was told it would take up to an hour. ok no big deal but after an hour an a half went by i called to find out the store didn't deliver in my area i would have to call my store. well it took them this long to figure it out??? i guess they would still be wondering if i haden't called. long story short i didn't get my pizza because by that time the store was closing.. good business papa johns.. ms. Hall 7/21/10 to whom it may concern: I'm a parent of an employee that works at the location on Cascade Road, there's a young lady that's name Kira Tyler. The General Manager name is Michael Taylor whose life is more important than the situation that's going on at the store. The shift manager as she is called is running the store when he's not there is stealing tips from the drivers as well the cashiers and he's been told by several employees has done nothing about the situation. If this is the type of business you all are running, without open door policy you will always have complaints. But according to Georgia State laws if you work you should get paid, she's as well as Eddie Lewis driver are sharing the monies and putting the proceeds in their pockets. You know it's a shame when you ignore people or should I say the parents when they are trying to talk to you about this situation and you turn deaf ear to it. Believe me this is not hear say, oh yeah besides that this company store is the nastiest store I ever been in and I'm glad I'm writing this letter. You need to clean this store up how can you run a business and serve the public and it's nasty in this place. And your Managers in this store attitude stinks! I suggest you investigate this or this store will probably be closing due to all the theft that's going on!!! I know that people should not tell, but who will. Kira is her name didn't even want to clock my daughter when it was time for her to get off her excuse was her till was short, whether short or not why would you want an employee just to ride the clock(that's called stealing time), but she was doing what a manager told her to do! I will keep on writing until something is done, everyone desires fairness!!! Remember the saying what goes around comes around(especially when you're right!) Oh I will be visiting agin but this time it's to get justice, no violence will come to anyone, just everything will be noted at the Georgia Dept of Labor since Child labor laws are involved! alicia 7/23/10 my family & i had three $5.00 gift coupons for papa johns. being our first time at a papa johns and also our last.. we placed our order and handed the coupons to the clerk, we were told the gift cert were not good at that location. this would be the Warwick, RI store on Post Rd. I pointed out that it says valid at warwick location & this is the only location in warwick, then he said that was the old owner... now I can't find a number for a corparate office for someone to explain to me why a papa john's gift cert is not valid at papa johns.. RICHARD CURTIS 7/24/10 I,M SORRY TO SAY THAT THIS THE WORSE EXPERIENCE I HAVE EVER HAD AT PAPA JOHNS PIZZA. THE STORE IS ON 347 E.33RD ST. BALTIMORE MD 21218 #410-243-7272. THE PEOPLE IN THE STORE ARE NOT PROFESSINALS. I ASK TO SPEAK TO THE MANAGER AND THEY GIVE ME TO ANOTHER WORKER WHILE LAUGHING IN MY FACE. I ASK FOR THE REGIONAL MANAGER NUMBER AND THEY GIVE ME AN EMPLOYEE CELL PHONE NUMBER IN THE STORE AND LAUGH. NO ONE IN THE STORE ARE RESPONSIBLE PEOPLE. I HAVE BEEN A MANAGER OF A PLANT FOR 8 YEARS. IF SOMEONE CALLED MY PLANT WITH A COMPLAINT AND MY EMPLOYEES DID THIS TO A CUSTOMER I WOULD FIRE THEM ON THE SPOT, EVERYBODY INVOLVED THIS BY FAR IS UNACCEPTABLE. I DO NOT KNOW WHO IS RUNNING THIS PLACE, BUT MY FAMILY HAVE BEEN ORDERING FROM HERE OVER TWO YEARS.AFTER WHAT HAPPENED ON SATURDAY JULY 24,2010 WE WILL NEVER ORDER FROM ANY PAPA JOHNS AGAIN.AS A MANAGER I KNOW WITH THE ECONOMY NO BUSINESS CAN SURVIVE WITHOUT CUSTOMERS.THERE IS NO LEADERSHIP AT THIS STORE AND THE WAY THEY TREAT CUSTOMERS NEED TO BE ADDRESS. SINCERLY RICHARD Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7   Page 8   Page 9   Page 10   Page 11     Write A Review For Papa Johns Corporate Headquarters Note: This is not to be used to contact Papa Johns Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Papa Johns. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

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