Payless Shoes Corporate Office | Headquarters 3231 SE Sixth Ave. Topeka, KS 66607 (785)233-5171 Reviews For Payless Shoes Corporate Office Former Employee 2/2/12 I was hired at a Payless in 2011 as a Sales Associate. I was one, like many, that got to see exactly how Payless was as a company. I was placed in a store that was located inside of a Shopko and I grew to like what I was doing. Not long after starting, I was transfered to one of the busier stores. I was excited because I was told that I was being hired as an Assistant Manager. This was a step up from just a Sales Associate. I was not informed while I was at either stores if I was going to be getting a raise or if I was going to be getting any additional benefits. This was frustrating to me, but I took it as it was, transfered stores, and then started training as an Assistant Manager. I got to know my boss at the new store pretty well and she was amazing. She was alot of the reason why I agreed to transfer to her store. She wasn't like your typical boss. She was better. I worked at the new store for a couple of months when the District Manager came by to do somethings around the store. I was fired that same day for reasons that I still do not understand. I was working the floor like I did everyday and he was back in forth between the floor and having meetings with the Manager. I was fired for not suggesting an accessory to a customer that had come into the store. I was extremely bothered by this because the customer hadn't even begun looking at any shoes. I was only on the first step of the journey with her. I was asking her what she was looking for and then going to suggest a shoe for her to try on. I did all of this, but I didn't offer an accessory. For me, I liked to wait until she had found a shoe that she really liked because otherwise, I was only wasting my time. Apparently, this was wrong. I did love my job and the people that I worked side by side with, but I have a problem with higher up people coming in and making decisions when they don't know how I work and they aren't even present when they make the decisions. surveys 1/20/12 I work in portland and feel so much pressure , when someone calls in a bad survey. We get threatened that we will loose our jobs. My manager told us to find family or friends to call them in. Our district manager wouldnt like that but I'm scared to tell anyone. No one cares really, they say they do. But they don't. there is no one to trust to talk to. you might get blamed for things you didnt do. Former employee 1/9/12 I worked for payless for a short time and learned a lot about how they "operate". I was trained by a kid who worked in another store close by and would clock in, leave me in the store alone (my second day!), and go work at the other store. I didn't get paid for the whole month of December (my manager "called" multiple times) but they thought it was okay to give me one hefty check. My manager, like someone else mentioned, also said she was there for hours she wasn't and would fix her time sheet to make it look good. My manager also banned people we "knew" from the store because someone called and complained to corporate about my MANAGERS boyfriend hanging out in the store for hours. She also hated two of the other employees and would bad mouth them and tell me not to associate with them, those two employees were the only ones I worked with. On top of all that she lied about raises and titles. I was given the key to open but never got the title or the raise or TRAINED correctly. After awhile of working there my manager hired her 5 month pregnant COUSIN to work but she couldn't lift shoe boxes because they were to heavy and shoes started disappearing. Ironically my managers boyfriend and her cousins boyfriend had those same boots that were stolen while I was on break. Last but not least managers from other stores would come in and find the need to yell at me for things I did wrong and when I said I was never TRAINED to do that they would tell me it was MY fault. Its in no way my fault and I told them that when I quit. The most interesting (and useful) think I learned while working there is if you bring in a pair of old shoes you wore for 2 years and say you weren't satisfied with them they HAVE to take them and give you something of equal value. Not just shoes though.. same with socks. Thinks twise about treating the sales associates like crap because they CAN, and will, change the prices of shoes. They can also give you discounts if they like you. michelle 1/4/12 Went to the payless store located at Fairview shopping center in Montego Bay jamaica,was totally flabbergasted by the fact that the stores provides a play area for kids while we shop, and no bathroom for them to at least relieve themselves? wow! my daughter is a three year old, we went to the store to get her a pair of sneakers. While we were in the store, she said mommy i want to pee. I ran to the security guard and asked if I could use a bathroom, he directed me to the cashier; I hurried to the counter as by this time my child was rubbing her knees together and writhing with discomfort, the cashier refused to answer me. After approximately 7 seconds the other cashier budged her and she arrogantly stated, " why are you nudging me? you talk to her! oozing out a stinking attitude. Seeing where this is heading, I grabbed my daughter and run outside by this time she had already had urine coming down her legs and screaming. Now is this the policy of a store that claims it caters for kids? Is this the same company that donates millions to charity for kids? I am severely disappointed. I went back into the store after all this and asked for the manager and the same cashier claimed "I am!" Now really if she is the person in charge, it is woefully disgraceful that a brand which feeds off customers as myself and promotes kids as our future should have such a dunce, selfish and cruel person as their rep, it really doesn't spell good for your image and as of such you won't be staying in this country very long. If you continue with such poor service I for one in my job capacity will be very happy to escort you out of this country. Loretta Vittorio 12/27/11 Payless Shoesource #1234, Auburndale, Florida What an awesome experience with Store Manager, Magaly Vargas and Associate, Stephanie Dosher. Experienced, knowledgeable, friendly, enthusiastic and willing to help. to ha ha ha 12/16/11 I would call human resources and report it. or tell the dm she isnt allowed to do that. she will be fired for that. hahahaXD 12/12/11 I have a manager who adjusts her timesheets. she add hours on days she's not there. what would you guys do? I don't want to cause drama or have tension in the store if she knew who told on her. Jackie 12/7/11 Wow, some people just love drama. Anyway, I've been going to Payless ShoeSource since the early 70's. Not so much lately, but when I went to the Payless Store in Auburn Wa. yesterday, I had a VERY GOOD EXPERIENCE. The sales associate greeted me as soon as I walked in the door, even though she had customers at her register. From hearing the conversation, it seemed that the customers had been in there before & seemed quite happy with Cassandra (sales associate). As a matter of fact they said they'd be back & it seemed that they knew Cassandra very well. After they left, Cassandra approached me & asked me if I needed help. I told her I needed some nice pumps with low heels. She proceeded to show me quite a few shoes with low heels & even showed me some heels with memory foam for comfort. After she gave me several options to choose from she gave me some little foot hose to put on my feet so I could try on the shoes. She then went back to her other duties & did not hover over me. I ended up buying 2 pair of shoes instead of one. She was very nice & I really appreciated her help. Even if someone has a bad experience once or twice doesn't mean the whole company is bad. Sometimes people have bad days. I'm not going to stop going to Payless ShoeSource just because I have a bad experience once or twice, AND I'm not going to call someone a PEE-ON or any other demeaning name. I think there are too many people who are so insecure with themselves that they feel they have to put other people down in order to feel good about themselves. There are way too many NEGATIVE people in the world today. People thrive on the negatives because it's easier to complain & moan about the SMALL STUFF instead of looking at the good things in life. There are more important things in life to worry about. JUST SAYIN! MAY GOD BLESS, & Merry Christmas! From a Very Satisfied customer. JJ fqtxicepub 11/29/11 lbzhofdpsqpsbufpggjdft, http://www.pctzcwvmzg.com zgdbplaqpg So what 11/21/11 What state do you work in miss know it all? ohhhh wow get to meet with the district manager. so what ... you have a degree, It's not my fault you are stuck in a robot job doing smiles day after day asking the customers the same questions...What are you looking for? oh by the way we have these super cute shoes let me show you. on and on the stupid lines don't stop. what a load of crap. Working at payless is horrible cramming shoes down customers throats, pushing product when they don't want it. hounding them for personal info .. They say they don't sell . right. numbers don't forget the numbers for heaven sake you don't get gold silver or bronze. you might end up being a customer and not a sales associate. Payless is nothing but a greedy company. To the person who called D stupid 11/20/11 What D. Davis said was childish, and most likely said out of frustration. However, that doesn't mean it's right for you to talk down to those of us who work at Payless. I work at Payless, have an associates degree and am working towards my bachelors. To do this, I need a job and there are few places that pay more than Payless that will hire students with little time and a family to look after, too. Also, Payless is a fun job. I get to meet with the district manager often and this sort of networking is going to benefit me greatly when applying for jobs other places. Payless is a good company to work for, despite those customers who refuse to be mature about judging the sales associates. I work with D. Davis 11/16/11 She pees on customers cars, And as soon as you leave the store she calls you all B____es. She evens wipes her nose on the shoes. D. is the best around. If you all can't pick up after your selfs get the hell out of payless we don't need you fools shopping. go shop at the goodwill, that's were you all belong. you payless shoppers are pigs. payless employees idiots! 11/12/11 I wonder if any district managers read this or any vp's for the company? We have employees mouthing off how she can't stand customers and manages encouraging the employee to act like a complete idiot. In my opinion the intelligence level is below a pile of crap. I think D.Davis should go to a doctor for her hallucinations and dreams. I can't believe that person wants to go to the bathroom on a customers car. Wonder what she does in the store? I think D. Davis might be in the challenaged area mentally. to d. davis 11/9/11 Wish I could give no stars, I am not one of those customers .. After that comment I WONT EVER GO BACK TO A PAYLESS. I WAS COMING ON HERE TO SAY SOMETHING NICE. ALL I CAN SAY IS WOW NO MORE PAYLESS. To the stupid person D Davis 11/10/11 go relieve yourself on your own car and tell your manager she is a complete idiot too, we customers laugh at you, working a pea ons job! with hardley any pay you deserve everything you get! ha ha This is for D. Davis 11/10/11 If you can type out a statement online how you feel about customers that come into the store you work at, I feel sorry for them you seem like a mouthy employee. What state do you work in? I don't need to shop at the store you work at I would fear for my child's safety. If you can blow up over little things you have no business working with the public. Who said life was fair? Andto want to do things to customers cars? why? all I can say is wow and I won't be shopping payless shoes knowing you could be there. I think payless would be poud of your attitude knowing how you feel about the customers they would love to sell shoes to. NOT! shame on you. You seem to have no morals or vaules. You need a life lesson on being a human with respect. Do take time to reply what state you work in. I'm sure you are ashamed to tell us. d davis 11/10/11 we where not trained at the door by you in how to put the shoes back right. take time out of your world and stop by earth for a visit and show us how to be perfect customers so you dont blow a gasket or fuze. not shopping payless with twits like you! amazed customer 11/8/11 Why would payless sell shoes with mold on them? I went back with the boots I found mold under the buckle. Shame on you payless D Davis 11/8/11 Boo hoo to all of you whiny dime a dozen self absorbed customers who have no idea whatsoever about retail. Lesson one, people that work in stores are every bit as human as you are. If we seem rude its because you are most likely trying to mess with our policies which in turn messes with our job security. If you havent dealt with the generic jerks that make up the general public you have no basis for complaint. Lesson two, if were out of something theres no personal conspiracy and we dont even care enough about you as a stranger to bother to make a conspiracy even if we wanted to. If its not physically in the store the answer is simple. Someone who is not you bought it before you, the end, get over yourself. And payless is not australia, there is no out back. All of our extra stock is right in front of your faces on the top shelf, you should be able to see it from your high horse. Lesson 3, I dont go to your work place and throw everything on the floor or put it back six inches from where it was upside down and backwards, but if you give me the address i would be happy to oblige you. This goes for your unwatched, loud, annoying, undisciplined, rude, amusingly ignored children as well. We deal with more rudeness on an hourly basis than you see in a week unless you take peoples sh*t for a living, perhaps in the septic industry. Lesson 4, if we cant give you what you want for any reason its not because youre a specific race, age, sexual preference, yada yada. Unless you have some obviously over the top redneck who flat out calls you a slur, or a african individual who calls you whitey among others, ett,etc. Back off, that was a long time ago and i didnt own your family. Lesson 5, if youre going to shoplift, at least be good at it. And when you get caught dont embarass yourself further by denying it especially in front of a camera. And no were not going to override a price when we know you changed the tag yourself, its easy to confirm. If you guys were to come to my store, with this brave internet bullsh*t attitude id probably relieve my bladder into your gas tank if it were dark enough outside. Lesson 6, evolve past the mental state of the typical customer and actually think about this instead of just reacting like every other automaton wasting our air the next time you go make a fool of yourselves in a public place. We dont care and we sit in the back with our managers laughing at your ignorance after you leave. Customer of Payless in Highlands Ranch, Colorado 11/1/11 I have always had a great expierence with Payless. I have bought shoes for myself and my 2 children there. Today was a different story. My kids are both in need of snow boots so we went to Payless. As we walked in, we were not greeted and nobody asked us if we needed help but yet one of the employess was standing near the door and saw us come in. I needed my daughters foot measured so my daughter went to find someone to measure her foot. Nobody was around to help. We walked around the store trying to find a foot measure but could not find a kids one. We were trying on shoes for my daughter and finally an employee came out from the back and walked right by us. We we there for at least 15 minutes and still no one asked us if we needed help or if we needed anything. By the way, there was only one other family in the store. We decided to go back to Target where we were treated great and the prices were much better! Needless to say, we will never go back to this Payless location ever again! I will make sure that all my friends, family and neighbors will not be going to this location ever again! roger mcculey 10/30/11 I love getting help when I go there nice ladies at my store. great service ladies will be back. If I find my shoes hurt my feet they are willing to help me find a pair and I also find they know what I need for my shoes tina herandez 10/30/11 The washing vancouver area store needs to be clean up bad store. bad girl employee 10/30/11 I work for payless and it's the BEST JOB ever, My manager has alot to do. I am proud to help her. I have fellow workers who don't like being here it's just money to them. I work ful time and love it. Thank you DM for role playing and helping me understand love you guys. The down side is all of you rude customers who think making messes is ok. and we don't set the prices corp does, don't yell at me I will smile and direct you to call corp. And please quit shoplifting. you make us mad. over all I love you payless. k. s. 10/29/11 It's so stupid I know why idiots love payless they can wear the shoes and take them back to any store and if they look not worn back on the shelf. gross I want a clean pair of shoes to try on not shoes that have had hundreds of feet problems in them. and what up with the service young ladies (cough) acting like idiots. guess the manager wasn't there that day. Retail Lady 10/29/11 I have worked at Payless for a while and before that I was a customer at Payless for years. I come online to read customer complaints to see what I can do to make my job easier and more enjoyable for myself and for customers. I have realized that some of these people are ridiculous and have likely never worked in a retail setting. Handing money back folded isn't the best way to give back change, but it's nothing that needs to be taken above the associate. If a manager, district manager, or corporate office is contacted, the associate will likely get written up. If the associate gets three write-ups in a year, they lose their job. If the associate gets written up for things such as not unfolding money, they won't have a job for very long. People make mistakes and just because someone works retail that does not mean that their purpose in life is to swindle you out of your money. Some other complaints I found unreasonable and their explanations: 1. Customers getting duplicate charges on their bank statements - I called corporate about this once. If more than one receipt prints, then it is fault of Payless. If this is not the case, it's an issue with the bank. There's nothing we as associates can do about it except be polite and offer to call corporate and let someone in the appropriate position to better explain it to you. 2. Customers requesting phone numbers and not being given them - we can't give out our personal phone numbers or our managers' personal phone numbers. You can call the store or you can call corporate and ask that a message reach whoever you are trying to contact. 3. Associates talking on the phone while ringing a customer up. - We often only have one person working at a time. if the phone rings, we have to answer it. We can politely put the other person on hold, but if we don't need to then we save time by not doing so. 4. Associates working while they are sick - this isn't really the fault of the manager. They can't cover our shifts because of break violation laws and payroll. Often when I'm sick I'm there to cover a lunch and then go home. 5. Not being able to use a coupon on a prior purchase. - This IS abusing the system. The employee that said this was actually being rather polite because you were actually abusing him by requesting that he let you use a coupon on a prior purchase. We are not allowed to do this and we could get written up for doing so. Be grateful. 6. Signs not being in English. - Actually not all Americans speak English. Corporate does hand down the signs and corporate designates what signs should go where based on demographics. Don't leave a mess for the associates. Simply ask about the promotion that the sign describes. Later, if it is still eating away at you, call corporate and tell them that you were dissatisfied. 7. Associates asking your children not to swear. - if done politely, this is perfectly okay. We need to think about other customers and their comfort, too. Sometimes people interpret how information is relayed to them if they disagree with the information itself... did the associate really yell? Or did they just say something you didn't want to hear? 8. Young people working instead of older people. - It's a minimum-wage retail job, what do you expect? I think Payless has a decent selection of quality shoes for good prices and I also think it's a good company to work for. bad service 10/28/11 I can complain all I want when I walk into a payless and the two young ladies working in the store are talking about their drunk lifes and the guys who have been in their pants, I dont think I call this kind of behavior child friendly, I hope who ever comes to this site to complain will see this from my point of view as a parent. I don't think my childern need to hear all of this crap. and do you think they thought to cover up their breast before coming to a public place where they jump on you to measure your child's feet. I don't need some young women's breast bouncing out of a low cut top. I won't be going back to that payless in the portland area. I call it nasty. I called the store the following day to talk to the manager and her response was I will look into it.. I don't think she did a damn thing... This is not the payless I use to love. what I see is young people who don't care that you are there to shop ...There more into shoving stuff and shoes on you I don't need shoe care if I've told the sales person no. Also wanting all of my personal information PAYLESS DOES SELL THE INFO FOLKS. I was told they didnt but guess what they make money off selling all of your personal information you give them. and as far as the prices I can go to any high end store and pay the same for a pair of shoes, payless has gone over the top in trying to sell their cheap shoes for higher prices. Famous footwear and jc penny has great bargins if you look at the clearance. I am calling the corp office to report the sex talk that went on in the next aisle from ear shot of my childern, I did ask the young women to stop their talk I have childern who can hear you... all I got was giggles and them running into the back room.. I call this poor service. What happened to having older respectable people working? This store was in the portland area. Jackson 10/25/11 I find it largly frustrating that many of these posters have negative remarks, I understand there is technical error, this is life folks, get used to it, we are all in this together, Payless supports a very large population that look to organizations like payless to make there lives more comfortable financially, how could some of you complain based on the price of the product, this kind of service is acceptable for what they've done and as well as what they do. I don't come from a rich family, payless,and many other similar stores have assited me tremendously in times of need. Sorry about the novle but we should'nt always look at the bad things in life or be a victom of everything that happens to them, some of you are in much better situations than others, payless has always come through for me. Amber k 10/21/11 I think it is horrible when payless lets someone go or they quit, the gossip starts I work at a mall and it is horrible how peoples mouths start going and Managers are the worse, There is one Manager that goes from store to store gossiping. She really needs a roll of duct tape. The managers sit on the phone and bad mouth employees. You can't talk to the dm they are just as bad. Payless has bad customer service shoving shoes and product on customers who can't afford it. The managers smile to your face and stab you in the back. cheap ugg uk 10/22/11 Free shipping and nontax,only need 1 week to your door!More you order[URL=http://www.hervelegersaleoutlet.com/]Herve Leger Bandage Dress[/URL],[URL=http://www.hervelegersaleoutlet.com/]Herve Leger[/URL],[URL=http://www.hervelegersaleoutlet.com/]cheap Herve Leger[/URL],[URL=http://www.hervelegersaleoutlet.com/]Herve Leger Dresses[/URL],[URL=http://www.hervelegersaleoutlet.com/]Herve Leger sale[/URL],[URL=http://www.cheapuggboots-saleuk.com/]cheap ugg boots uk[/URL],[URL=http://www.cheapuggboots-saleuk.com/ugg-bailey-button-c-168.html]UGG Bailey Button[/URL],[URL=http://www.cheapuggboots-saleuk.com/]ugg boots sale uk[/URL],[URL=http://www.cheapuggboots-saleuk.com/ugg-classic-cardy-c-192.html]UGG Classic Cardy[/URL],[URL=http://www.cheapuggboots-saleuk.com/ugg-classic-mini-c-179.html]UGG Classic Mini[/URL],[URL=http://www.cheapuggboots-saleuk.com/]ugg boots sale[/URL],[URL=http://www.cheapuggboots-saleuk.com/ugg-classic-short-c-170.html]UGG Classic Short[/URL],[URL=http://www.cheapuggboots-saleuk.com/ugg-classic-tall-c-169.html]UGG Classic Tall[/URL],[URL=http://www.cheapuggboots-saleuk.com/ugg-metallic-short-c-188.html]UGG Metallic Short[/URL],[URL=http://www.cheapuggboots-saleuk.com/]cheap ugg boots[/URL],[URL=http://www.cheapuggboots-saleuk.com/ugg-metallic-tall-c-178.html]UGG Metallic Tall[/URL],[URL=http://www.cheapuggboots-saleuk.com/ugg-ultra-short-c-185.html]UGG Ultra Short[/URL],[URL=http://www.cheapuggboots-saleuk.com/ugg-ultra-tall-c-176.html]UGG Ultra Tall[/URL],[URL=http://www.cheapuggboots-saleuk.com/]cheap uggs[/URL],[URL=http://www.cheapuggboots-saleuk.com/ugg-bailey-button-triplet-c-147.html]UGG Bailey Button Triplet[/URL],[URL=http://www.cheapuggboots-saleuk.com/ugg-classic-short-fancy-c-172.html]UGG Classic Short Fancy[/URL],[URL=http://www.cheapuggboots-saleuk.com/ugg-classic-tall-fancy-c-174.html]UGG Classic Tall Fancy[/URL],[URL=http://www.cheapuggboots-saleuk.com/ugg-nightfall-c-186.html]UGG Nightfall[/URL],[URL=http://www.hervelegersaleoutlet.com/]Herve Leger outlet[/URL],[URL=http://www.ghdaustraliastraighteners.com/]ghd hair straightener[/URL],[URL=http://www.ghdaustraliastraighteners.com/]ghd australia[/URL],[URL=http://www.ghdaustraliastraighteners.com/]ghd straighteners[/URL],[URL=http://www.ghdaustraliastraighteners.com/]ghd hair straightener australia[/URL],[URL=http://www.ghdaustraliastraighteners.com/]ghd outlet[/URL], [URL=http://www.ghdaustralia-hairstraightener.com/]ghd[/URL],[URL=http://www.monclerjacketssaleoutlet.com/]moncler jackets[/URL],[URL=http://www.monclerjacketssaleoutlet.com/]moncler coats[/URL],[URL=http://www.monclerjacketssaleoutlet.com/]moncler outlet[/URL],[URL=http://www.monclerjacketssaleoutlet.com/]moncler vest[/URL], no name 10/20/11 payless is a horrible place to word for they treat the associates like crap Julie P 10/18/11 I recently went into the outer portland area Payless shoe source store, I was appalled by two older women who I'm assuming worked there in a small back room I could overhear gossiping about employees. The lady with the short hair didn't seem to mind that I over heard their conversation. I am shocked that managers gossip behind their staff, The two older women seemed to have a we are better than the idiots we have working for us. During the conversation I heard how they both didn't like other employees from another stores. Both women were at least in their late 60's. I won't be shopping there again. brenda 10/14/11 I was in a payless store in the portland oregon area browsing for shoes.... A female employee with dark hair , glasses, on the heavy side was talking down to an older woman who also was working I got fed up with her attitude put the shoes down and walked out...I was in the store 10/13/2011 I won't be going back to that location if the young women is there I feel she doesn't have good customer service. That kind of behavior does not belong on the sales floor. I was at the ross location. lindsay snorth 10/14/11 I was not happy with payless yesterday a young woman was working and seemed bothered that I needed help ... I don't like the shoving of shoes on me but if I ask a question I don't except to be treated bad. portland wake up Informer 10/10/11 I would like to know where can i file a complain again some district supervisor. Today a supervisor here in the Bay area, humiliated one of his store managers on a conference call. The Lady was asked a question from his supuervisor about a email, the lady told him that she was busy and didnt got a chance to open it. The Guy told her that if she didnt know the answer to call someone else from the same district to help her. Once again the Lady reply "i was busy i haven't got a chance to open it". The guy got irritated and told her once again that "if she didnt know the answer to call someone else from the same district for help" he even went foward humiliating her in from of her co-workers... and that's just the tip of the iceberg. This same guy has been "abusing his managers" makin them run two-stores for more than 4 months i mean how long would it take for a district or a store to find a replacement manager? This guy is a smart guy and is trying to save some payroll but making some managers run double duties. Another thing i notice is that he's always pushing them to get sales up, rpt, ups, etc but then again how can you expect a manager that is running two stores, have higher sales and save some payroll at the same time??? can someone let me know the phone or email from corporate so i can tell them what i think....???? Blistered 9/29/11 Copy of a letter being sent to the home office: I felt it necessary to report an appalling experience I had on Monday, Sept. 26, at the Payless shoe store located in the Jefferson Valley Mall in Yorktown Heights, NY. I work elsewhere in the same mall. I purchased a pair of flats at Payless on Saturday, Sept. 24 while on my 30 minute break. I wore the shoes for about 3 hours at work on Sept. 26 and developed blisters and swollen feet. I had to call a family member to come out of their way to the mall to bring me a change of shoes with socks because I couldn’t even walk in the flats. I couldn’t locate my receipt from Saturday. So I spent most of my 30 minute break on Monday at Payless, trying to ascertain the details of the return policy, and to determine whether I’d be able to return or exchange the shoes if I did find the receipt. I spoke with an employee – who seemed to be the manager or assistant manager – and explained what had happened and asked if I’d be able to return the shoes if I found the receipt. She looked at the shoes, simply said “No” and threw them back in the bag. I explained to her that working in the mall on my feet for 8 hours, it's hard for me to return something with just a 30 minute break. Her response: “It doesn't matter where you work.” She proceeded to disregard me completely, answering the phone and chatting with another employee. I had to go find another employee down an aisle and explain the situation to her all over again. All I wanted to know was, “If I do find my receipt, can I return these?” She sent me back to the first woman I talked with (who had short blonde hair and glasses). Once AGAIN, I explained to the first woman that the shoes had given me swollen feet and blisters, and asked what my options were if I found the receipt. She said, “let me see.” I was startled. “You want to see my feet?” I asked. She obviously refused to believe that I could have swollen feet and blisters from wearing a pair of shoes for less than 3 hours. So, in front of other customers, I took my shoes and socks off, went next to the counter and showed her my feet. Funny how she got very quiet after that. I was very humiliated and embarrassed that someone would actually make me take off my socks and shoes just to see the damage these flats did to my feet, especially in front of a line of customers, and I’m guessing the other customers weren’t too pleased, either by the sight of my feet or by having to witness such insensitive and unprofessional treatment of a fellow customer. So when she saw how bad off my feet were, she still said I’d need the receipt. I had already understood that, and said so. All I wanted was a clarification of the return policy and if it would be possible to return the shoes with a receipt. As a retail employee in the same mall, I understand customer service and customer engagement. I may be only 19 years old, but I’ve been in retail for two years. I can’t imagine a circumstance where it would be acceptable to imply that a customer was lying, in front of customers, or to make someone take off their socks and shoes just to prove the injuries caused by the shoes. I fully understand that returns cannot be made without the receipt (which I still have not found), but the customer service in that store was inexcusable. I may not have had my receipt, but that did not mean that I didn’t deserve to be treated with the same respect that should be shown any other customer. I write this in hopes that someone can educate this woman about how to treat customers without humiliating them or treating them like liars or criminals. gina beard 9/21/11 i find your survey to be the most foolish way of judging employees. it is a yes or no. there is no room for the reasons "you didn't get measured" . well i only wanted a purse? what you gonna measure? my shoulder? i think you need to measure the stupidity of that survey and either drop it or revamp it BIG TIME. its no wonder i go in a payless and always see new employees. i think the turnover should be in the corporate office, they are the ones dropping the ball Get over yourselves. 9/21/11 I work for payless, I've worked there for about a year and a half and am a full time employee. What people need to understand is that we are over worked and under paid. But we can't just magically pull a shoe out of our butts for you. And I understand some of these complaints, but some are ridiculous, complaining about a coupon no longer being on the bottom of a receipt. Seriously? that's so stupid, we have certain times that they are printed off and certain times they are not. But when we have a list of tasks to do in the store, it is very hard for us to perform any type of customer service when most of us are by ourselves for most of the day. Most of the managers rely too much on one other employee and that does affect our attitude. When you aren't getting paid what you deserve to do a job that takes up all of your personal life and energy, but have no choice but to work there because of bills, and lets face it no one else is REALLY hiring, it does make us not want to work, but we have to, so we do have our bad days. Just like you. And as for last minute customers, we do all get impatient about that, because when you're at work and you've been there all day and that time comes, you leave, you don't stay later, and if you do, you aren't happy about it I'm sure. But everything isn't the associates fault, we can't control the inventory that comes in and out of our stores, and we also can't control what kind of tasks we have to do along with stalking all customers. The job will take a serious toll on your personal spirit, but if you have no where else to go, you have to do what you have to do. You guys should calm down with the petty complaints. Is it going to matter tomorrow? Is it the worst thing that could have happened to you? Probably not. So jeopardizing someones job for something that won't matter in five years, is stupid just because you think you're over us. Some people seriously need a reality check. Ms. Payless Associate 9/18/11 I've worked at Payless for about a month now. My first impression was good. My manager seemed to care and all the other associates got along. A couple weeks in, I noticed our manager leaves the store and doesn't clock out. In fact he'll return to the store just so that he can clock out. He also tells his associates, all whom are women (He doesn't hire men) not to fall for any guys. He's never said that to me, but I've heard him tell other girls that. There are three girls that work there, that only work three hours a week. This other girl and I work all the other shifts. So when we get sick or have an emergency there is no one to cover. Our manager tells us about cutting down the theft, but in reality he's the one stealing time every week! I've about had it with Payless and have been looking for other employment. In fact, i'm going to report his behavior to our DM. I won't give out my store number on this forum, for fear I may lose my job. Robyn F. 9/21/11 I am thoroughly disatisfied with the service and treatment that I recieved at Payless, South Shore Plaza Braintree MA. I saw a pair of boots in a magazine, turns out they were sold at Payless (a store that I never shop in). I went on line, found the boots which where on sale for $28.00 from $49.99. I decided to call the store in the Plaza to see if they would honor the online price, and I was told by a sales associate that they would. I went to the store after work explained my situation, and conversation with the sales person earlier in the day. Bottom line...they would not honor the online price. The sales person was short/rude and not willing to hear my position. She said "you should have ordered them online!" I asked for a manager, there was no manager on duty, she was on vacation for 2 weeks. Horrible, horrible, horrible customer service....made me wonder what kind of people they are hiring, and what kind of training that they are offering. Clearly, they need to incorporate Customer Service requirements into their format! Footnote....I did go home and order the boots online, but that will be my last shopping experience with Payless Shoes!!! Best Left UnKnown 8/17/11 I was shopping in the Waltham MA store River City Shopping Center, 104 River Street, Waltham, MA 02453... I had the WORSE shopping experience ever. My daughter who is 7 years old has ODD, ADHD, and borderline bi-polar needed sneakers for school. We went into the store where my daughter got a little upset and used the f word one time. While I was explaining to my daughter that you cannot use that word, this sales woman came over flipping out on my daughter. I said excuse me I am disciplining my daughter and to be honest with you, you have no right saying anything to her. The woman started screaming at me in front of my daughter. My daughter at this point was just sitting there trying on shoes. About 10 minutes after all that happened that woman called the police. God only knows what she said to the police because three policemen showed up. They took my name, address, phone #, ss#, and my daughter’s info. They stood there while I paid for the shoes, and walked us out of the store. When trying to file a complaint with the district office they just said we will let someone know about it. I will NEVER be returning to that store ever again. SALES PEOPLE HAVE NO RIGHT SPEAKING TO MY CHILD IN ANYWAY THEY THINK THEY WANT TO. Sandra Moore 8/23/11 I think that everyone who complaints about payless employees are justified to a certain degree. I think that people need to understand that customer attitudes make the situation worse. If a customer is yelling or being extremely rude how much do you expect a person to take. Yelling at an associate about a shoe is extremely riduculous. Get over yourselfs. Would you want someone to be rude to you. It not the employees fault they must continually bother you they want us to provide service. Do you want to be treated like your money matters or like your nothing? SPorter 8/29/11 Hello, I just went into one of your store and made a purchase, I bought my daughter a pair of shoes and a belt. After walking back to my car I forgot one of the main reasons that I even went to your store. I went to get the $10.00 off Office Max coupon with purchase. I went all the way back in and talked the to girl behind the counter and she advised that the coupons had stopped printing a few days ago. I asked who I could speak to and she gave me the corporate number, that I asked for. When I called the 800 number the gentleman advised that there was nothing he could do so I asked to speak to a manager. HE came back to the line advised that his supervisor was bust but said that she said I could file a complaint against the store. I declined that option because I felt that the store had done nothing wrong and the manager was just trying to get our speak to me! Finally was transferred to Katherine Davis, I think a customer service supervisor. I explained to her the situation and she advised that she would forward the information internally. I asked if once this was completed if she called me back and she said no. When I inquired as to why she said that wasn’t part of her job. I was so disappointed. I advised that I was going to call the presidents office but she said that she worked for him and she made it seem like that wouldn’t make a difference. She did offer me a $10.00 gift certificate for Payless but I advised that I had already made my purchase and needed to make a purchase at Office Max now so that wouldn’t help! I would just like for your company to stand behind your offer. Please make this right for my! Unanymous 9/12/11 I am currently a Payless employee and I must say I am disgusted with the leadership in store #4326(Payless in Georgetown Shopping Center).The manager is lacking in every aspect. Instead of encouraging us to do better, he curses at us telling us about his "piece of shit of a store", and how we should "act like we have some god fucking sense". Does this sound like a manager that should be on anyones payroll? He's regularly comepletely out of bounds the way he comunicates with his associates.The manager is constantly belittling eveyone. Four of his employees quit already, because his disrespect and lack of boundaries. Unfourtunately, I will be a fifth if he does not act like a boss that knows how to conduct himself in a proper manor. If this is how your company runs all of your stores then I want absolutely no part of it, I refuse to do so. Also I will take my money and shop elsewhere, and I will not recommend anyone to show there eiither. David Workman 9/8/11 Internet frad some used my mastercard. And the jerk I talked to at there corporate headquaters blew me. He refused to tell me were the shoes were shipped. To the tune of almost 600.00 us dollars. Maybe thats why stores are closing. The the headquaters has a bunch of liers working the switch board there. I am sending the local police over there tomorrow. Then I wonder what story they will come up with then. KARMA IT IS A BITCH! Latasha Alexander 7/6/11 I was very upset yesterday when I went into the Austin Texas Norwood Street Location and saw signs with important information in spanish. When I asked the cashier why the signs were in spanish only and not english i was told it was handed down from corporate. We are in America. Americans speak English. What is the world coming to when we walk into a store and cant read about what we should be buying. Needless to say I left all my shoes on the counter. LA I love you payless 7/9/11 People are rude and very picky. They want it there way. And yes you should get your way, because you are a paying customer.. But getting the money back folded?? Come on just unfold it and put it in your damn wallet. I shop at payless 2 to 3 times a week and hardly ever have a problem. Mainly becase ni am respectful and I get it in return. Keep up the good work Tulsa. Tina Johnson 7/13/11 I was at one of your stores in Pine Bluff, Ar July 12,around 9:30 a.m. and from the outside the store looked great. But I have never went inside a store and the sale person was right at the counter and would'nt speak to me. So I looked over that and started looking around the store, very nice looking store if I have to say so. Clean, cool,everything looked in it's place. So as I was shopping there were two people on duties and I was in there I know for about 30 minutes no one came to see if I need any help or had I found what I was looking for. But on the other side of me I kept hearing somebody talking, thought she was talking to at first so I went around the corner to see and she was still talking, she was on a ear piece talking with customers in the store guess that's why she could'nt see if I need any help, and talking loud at that. So I was looking for a manager cause that's just sorry so I asked the young man who was the manager of this store and he pointed at her. I was like how is the manager of the store all on her earpiece with customers in the store. I did get a pair of shoes anyway cause they were cute and as she was checking me out she was still talking on her earpiece, I could'nt belive it, did'nt say thank you or come back or nothing. I come in that store alot and all the other young ladys are so nice and helpful, but I will never go in there again when she's in the store. How can a manager carry on like that when customers are right in her face. She need MANAGEMENT SKILLS!!!!!!!!!!!!!!!!!!!!!!!!!! Marilyn Kowal 7/16/11 The Payless store at 4350 University in San Diego is wonderful. The manager and the staff are equally helpful. The store is well stocked and very clean. Thank you. Lane 7/19/11 Batesville, Mississippi has a worker that is the rudest "female" that I have ever seen! She refuses to speak, help a child size her foot or anything! I even had her yell at me repeatedly (in front of my daughter)! With another worker there this time -oh and she said or did nothing to stop her NOTHING to her!!! All of this is after I called cooperate and complained on the 1st incident. She is still there though....Go Figure! Charlotte 8/4/11 Spoke with a rude supervisor in Topeka, KS online payless name Cathryn Davis. I made a purchase online to pick up at the store and I never picked the items up because the store was giving my daughter a hard time when she tried to pick up the items. The supervisor advised me she can not refund my money because it's been too long. I've never spoke with a supervisor so rude, her words exactly "So why didn't you pick up the shoe's" "and how much was this order for" in a rude tone. Then I contacted the corporate office and the switchboard lady that answered the phone told me she was advised to transfer me back to the same supervisor. Apparently the supervisor called corporate and told them to transfer me back to customer service. THE WORST SERVICE AND I WILL TELL MY FAMILY AND FRIENDS TO NEVER SHOP AT PAYLESS. I WILL CONTACT CORPORATE AND WRITE A LETTER TO THE CORPORATE OFFICE AND I HOPE THE CALLS WERE RECORDED WHEN I SPOKE WITH THE SUPERVISOR AND THE SWITCHBOARD BECAUSE I AM REPORTING THEM BOTH. 7/23/11 Hi Payless. For years I bought only one very comfortable pair of running shoes sold at your stores averaging $24.99 + tax. To my great horror I went to replace the last one and it was $49.99. It forced me to look for other shoes as that was now above my budget. I discovered that you are no longer a low priced store. I wouldn't be cynical and say Paymore is a more suitable name. Folks I am VERY disappointed that you are no longer a cheaper store. I left your store really hurt as I have for the past 20 yrs bought shoes ONLY AT PAYLESS SHOE STORES. I left your stores (checked more than one) disappointed and moved to Wall Mart where I got a running shoe just as good for $7.00 +tax. I am liking my new brand a lot BUT MISSING PAYLESS SHOE STORES really badly. Please do no let the fact that you might have seemed attractive to shoppers because of the recession be the reason you feel it is okay to start sending up your prices and becoming expensive. appalled 7/30/11 I have a PT test coming up next week, so I went in to buy a pair of running shoes earlier today. When I went to check out, I saw a sign that said 10% off for military. I mistakenly grabbed my civil service one, but then got out my Guard ID. The clerk (manager - ?) said something along the lines of its not the right kind of card & I'm not military, I just work for them, but I'm not really IN the military. So my boyfriend got out his retired ID card & she told me I should go get a dependent ID card & that way I can get the discount myself. I'd like to see any Payless employee from corporate or any store tell the Guard & Reserve troops, especially those who have served or who are currently serving alongside active duty from all branches, that they aren't really IN the military. nikki 6/27/11 payless in columbus.ohio.the rudest female black that works there!!! she ignores customers on her phone making personal calls the last three times i shopped in there.i asked for her help she just looked at me like i was stupid.i will never shop there again and will tell all my friends and neighbors! Susan Burrows 6/28/11 Style selection for kids is awful! nothing but adult looking hooker shoes, Why can't baby shoes be styled for correct age. My 9 year old can not run and play in sexy gladiator sandals and flip flops. She's 9, she shouldn't be dressing sexy! Also when are shoe stores gonna realize there are thousands of pre-teen kids who have adult size feet. We need styles for them too. Ones that they can actually wear to school, wear on the playground Please make some good changes in kids shoe styles. Give those of us who care about how our daughters look a better selection. Susan Burrows Tacoma, Washington Heather 6/10/11 I’m writing to make you aware of my experience with your employee, Jessie Johnson, at your Thousand Oaks, California, location. Jessie was an absolute pleasure to deal with. Her attitude and level of service went far beyond my expectations. I called at 8:50 at night to ask about special-ordering some shoes since my size was no longer available online. Jessie checked her store, checked inventory on her computer, then said she would call another store and call me back: And then she did! Any other customer service person would have told me to call back to the store the next business day, or, more likely, wouldn’t have even answered the phone that close to closing-time. This employee - past closing time - still kept looking, calling other stores, then called me back with her findings. She then followed up and called me again the next day after she made further inquiries to tell me where she found them located. I hope you recognize what a wonderful employee you have at this location. It has been a long time since I’ve run across someone so proactive and industrious and with a sunny, positive attitude – especially at 9:00 at night! Just wanted to let you know that you have a real winner out there representing you – Chris Hensen 6/13/11 To whomever this concerns. My name is Chris Hensen and recently I visited a payless shoes in concord, ca. The payless off Willowpass Road in the park&shop shopping center. (1679 willow pass road). I came in with my two children both under 5 years of age. When I first arrived I wasn't sure of neither of their sizes so I asked a store employee if she could measure both of their feet for me. As I said that she gave me a disgusted look as if my children feet were dirty. After her disgusted look, she then just tossed a measuring device on the floor expecting me to utilize a device I've never even seen before. I felt that this was extremely rude and unprofessional. I then called the store back about an hour later and asked an associate the name of the younger hispanic lady that was working and she said her name was "Maria" Normally I wouldn't go as far as leaving a complaint, but to me this was just way out of line. I will never shop at this payless location again. Cheryl Lindsey 5/23/11 I have been buying shoes from payless for years, And the FIRST time I get a pair that came a part, All I get is were sorry because I paid CASH $27.00 and did not keep the ticket you people will not exchnge them. So no more naver again will I buy from you. I sure that you dont care and thats ok, But I will tell everyone I know to STOP buying from you. your people are mean and my money will be spent somewere other then at your stores........................... Kathi Roark 5/24/11 I shopped at the Arlington, Texas store located at I-20 and Cooper St. The salesman, Peter, was wonderful! He made us feel welcome and like we were important to him the minute we entered the store. I've always had good service at Payless, but I wanted you to know that Peter was phenomenal! UNBELIEVABLE 6/1/11 Payless Shoes lacks customer service..I used to always shop at Payless store #3662 until I found out that the manager was fired because she went out of state for her mothers funeral. When she returned 1 week later she was told to resignate because her employees failed to maintain the companies assets..This was a great manager always polite, helpful, always 100% customer service even when she was working alone in the store and it would be crowded. The manager of that store now is very rude and refuses to offer any help. The only time the new manager offered help is when the district manager was there and I told him that and he just ignored me. I would rather go to WALMART and buy my shoes than deal with such ignorant people. I wish all the best for ex manager that was there before..she is better off without Payless Shoes.... patty 6/2/11 i had a bad expericence in your stores. i went to the one in carlsbad and they were very rude all iwanted to do was try on some shoes and they kicked me out. iwill never shop there again. SallyP 6/5/11 I can't believe what just happened! I bought my daughter 4 pairs of shoes (Airwalk) @ Payless this afternoon. Unfortunately, we made the mistake of only trying on 1 shoe of each pair to check the size/fit. When we got home, we realized that 2 of the 4 pair each had a defective shoe. The inside of the bottom of the shoes were all bunched up & glued improperly so there was a huge lump that would have made them horribly uncomfortable. No worries, there's a Payless right up the street. I rushed up there to make an exchange. It was JUST before closing (5:57pm on Sunday). When the clerk saw me running towards the store (I was 2ft from the door & reaching for the handle) she rushed @ the door & locked it!! I could not believe it! I pointed @ my watch & indicated I'd take 2 minutes & tried to tell her they'd just sold me defective shoes. She just stood there shaking her head 'no'. It seems that not only are their shoes crap, so are their customer service skills. I'm thinking that tomorrow morning I'll be there when they open & rather than exchanging 2 pair, I'll return all 4. too trusting 5/29/11 I really wish I could give this zero stars because of the problems and distress that I am now dealing with. I went to Payless to look for yet another pair of shoes that I can wear to work (we have certain rules for footwear that we have to follow) and picked out a pair of shoes in which I already have two pairs in different colors because I like them so much. At the register I was asked for my phone number and since it is really nothing new I gave it to the man at the register. I normally would not have even thought twice, but he had been making me weary from the minute I stepped in the door, yet I still naturally gave him it not expecting what was to come. THREE minutes, yes three minutes according to the time stamp on my receipt and phone, after I checked out and left he started texting me asking me if I have a boyfriend and whatnot. I texted him back in order to attempt to figure out who the unknown number was that was texting me and as soon as I put everything together I attempted to call to store to speak to the manager. The same man answered the phone and told me that the manager was on vacation. As you can imagine, I was in a complete panic and decided to call customer service in order to see what could be done. Both of the people I spoke to at customer service were AMAZING! They seemed to understand the seriousness of the matter and not only sent a message out to district about the matter, but also recommended that I call the police. Unfortunately, the district office did not get the message until the next day, which happened to be a Saturday during a holiday weekend. The woman that I spoke to at district was also very nice, however, I was let down feeling that she did not believe the matter was as serious as I did. She assured me that the situation would be investigated, but I was not assured that the employee would have consequences for his actions. In my opinion, and m Rochelle &Heather 5/15/11 dont ever shop at the Dubuque payless in the mall the manger is very very rude she had kick my daughter & i out of the stoe for No good reason? BUT SHE BETTER HOPE SHE HAS ONE BEINGS THE MALL OR HER BOSS DONT WANT TO DO ANYTHING I am filling harrasment charges against her because I had also apply there because one of her empolyees keep bugging me too didnt hear noyhing so I had ask her asst manger what the deal was well a so call friend show her a text mess I had sent this so call friend Lee was piss because I had called her a bitch only speaking the truth if she only knew what her empolyee called her so the next time we were in she kick us out came out &told me you know why I didnt hirer you was because 1 your friends with----- and, I dont like you you have a attudie & your not friendly talk about rude & THEY WANT HER AS A MANGER feeling is mutural I cant standher eithier 7 i never wanted too work there anyway heard too mant stories about her Bryan , CA 4/10/11 Payless Shoes Store 6845 Camino Arroyo Suite 20 Gilroy, CA 95020 How furious I am with the poor lack of consideration and service from this store. Leaving the Gilroy shopping area I realized my son had gotten a hole in his shoe. We decided to swing by Payless Shoes to grab him a pair of shoes quickly. Arriving there a little before 6pm I was shocked to find the doors locked. I saw people shopping inside and on the doors the hours read open until 6pm on Sundays. I knocked and the girl at the counter ignored me. A couple who had made a purchase needed to be let outside so when they opened the door I told the girl it was still 5 minutes to 6pm and that I would like to come inside and grab some shoes quickly. She refused, making a myriad of excuses from: "My clock says it's 6" and "The registers are off now" (Meanwhile she had just checked some people out in front of me and there were others still shopping inside). Another employee walked over and said to me "Come on its 3 minutes till 6". Meaning give them a break and let them get off early? YOU come on payless.. adhere to the hours you post and don't hire kids with no respect of decency for the customers. I was informed there was no manager there and I could call the corporate office. (Come on.. on a Sunday evening?!) The icing on this P.O.S. cake was after all this arguing and time wasted when I could have been in and out, was that I said you really should stay open until 6pm like you advertise. The girl replied "Well it's 6 o'clock now" and smirked as she shut the door. I almost turned green and broke all the windows. False Advertisement, CA 4/9/11 At 8:40 pm on Friday the 8th I walked into Payless at the Pacific View Mall in Ventura, CA. I chose a pair of black shoes with a sale price tag of $16.99. I walk to the register and the salesman rings me up and my total is $30.65. I advised him of the $16.99 sales tag. He looked at it and ripped it off and put it in his pocket and stated thats incorrect. I requested a manager at that point. Salesman leaves to get a manager. They both come out from the back of the store and the manager did not even let me tell her my situation. All she said was, "Sorry, that will be 30.65. Their is nothing i can do about it." This is unacceptable. FALSE ADVERTISEMENT. I will Definetly not shop or refer anyone to a Payless. I am going to spread the word using FB and Twitter. Kristina and Dawn 4/7/11 Usually we have amazing experiences at most Payless stores. This time was not one of those times. On the April 7, 2011 we went to the Encinitas Payless on El Camino Real and had the worst expercience ever. There were what I assume two 20 or so year old girls talking about PERSONAL issues while they were working. So we get the shoes I wanted with no help, not even a welcome. I had no idea that they were workers. So we go to get my shoes rung up and we wanted to pay part cash/part credit. The workers didn't even know how to do that! So after about 5 minutes of not knowing what to do one girl goes into the back and gets some unprofessional looking guy we assumed was the manager or something. He was just wearing a regular T-Shirt and jeans. He voided and rang up the shoes about 10 times. One worker tried saying it wasn't her fault that we wanted to pay part cash while the other was texting on her phone. I assumed that being a cashier they should know how to do that, but I guess we were wrong. After about 40 minutes of wondering what the heck was going on they finally finished and instead they only used half the cash and changed most of it on the card. I can say we are going back in and complaining. DO NOT SHOP THERE IF A YOUNG BRUNETTE OR YOUNG BLONDE ARE WORKING! They will just confuse you. 4/2/11 I live in South Phila and I want to know why your stores dont carry white shoes for boys. There is only one store around here that does and they are so expensive. WE love payless shoes always are happy with what we get. By white shoes I mean for First holy communion. You would make so much money if you would carry these shoes. When we went into the store the clerk said we could order over the computer. Thats not good. The kids have to try them on first. So please listen to what I am saying there a lot of catholic churchs in South Phila. they have first holy communion all year round. Thank you Anita Palstini Da4pal@aol.com Please respond Roberta 3/31/11 If I could rate this manager without any stars I would!! I have never had a problem at this store before, I have shopped there for many many years all the employees have always been more than helpful. However, there is a new manager there I believe her name was either Donna or Diana from what my girlfriend had told me she used to be at the Frackville store and is now at the Pottsville store. This girl and I say girl because that is in fact what she was acted like nothing more than an immature high school girl on a power trip! If that is how this shoe store now has management running things and talking down to their customers I assure this company will be broke!! You can only sell something so long with a poor attitude backing up the product before the product fails and this managers attitude does not belong doing this job! She should be back to the lowest position if she wants to keep her job!! I have been trying to contact the company regarding this women I would LOVE to file a formal complaint although I don't know how to go about it or if the suites would even care! If anyone has any suggestions or has had a similar problem with this women I would love to read about it... former employee 3/14/11 Its not a minimum wage job people are still getting paid 7.55! Its horrible i was there for four years and one of the best workers and i was still at 7.80! Its a greedy unorganized company! SORRY! I'm glad im out of there. And im sorry to all of you that have had a bad shopping experience, I agree some associates need to be retrained or just terminated! Plain and simple. Store Associate 3/10/11 I've had many bad instances with my manager. I am very disappointed in the lack of communication and respect she gives. I have worked in other retail jobs and I have always been treated with respect. Every time I work with my manager, she just stands there or hovers over me, but never helps any of the other customers. If I'm tasking, and she's been there all day, she repeatedly come over and give me crap about how I'm still working on tasks. (I finish my tasks by close, but I only work about three hours at a time compared to her 9 hours before I come in! Obviously she'd be done hours before.) Payless and my manager are very cheap. She promised all employees quarterly reviews at hire, however I have been working over a year and have not been called in for a review, and neither has the other guy who has worked there for two years. She also lies about the hours she works. I don't know if it is common for managers to do this at Payless, but if she wants to leave early, she won't sign out, she'll just leave. And then before Saturday night, she'll fix the time sheets to what she was supposed to work to get more hours. The thing that happened just this week that has me really angry is how hypocritically she acted. A mom and three kids had come shopping. Originally I helped the family get all their needs. Then my manager started chatting up a storm with the mom even though there were plenty of other customers to help. She talked to the mom for a good forty minutes. In those forty minutes, I had to play babysitter. I was not hired to be a babysitter for minimum wage. In that time frame, I had to watch the kids and try to keep them calm. However the kids needed to go to the bathroom, and instead of letting the mom go, my manager proceeded to make ME take the kids to the bathroom. It was humiliating taking the kids to the bathroom and having to go in and flush the toilet one by one and help them wash their hands. After that was all over and the family left, the store was a mess. But my manager made no effort to help me clean up. Instead, while I was helping another customer get some shoes down from the top stock, she came over and yelled at me that I was talking too much. HOW AWFULLY IRONIC! Me, talking too much? When I was just getting more shoes for a customer because the DUMB CHEAP COMPANY stresses the sales of UPTs and I have to keep them up or my manager will come calling me out. And all along, she was just standing there talking, or waiting for the next customer she could talk to. I can't even begin to describe how rude my manager is to me or the other associates. I truly feel bad for them since a lot of them are quiet and don't try to talk to her. She says she has an open door policy, but that is a ton of crap. I have tried to talk to her many times and she merely ignores me and tells me that I'm out of line to tell her my opinion of the situations in the store. Shouldn't the manager want her associates to be happy? All she does is coast through this job. And I don't feel sorry for her. She's 38 and a manager at Payless. I'm a high school student and I'm going off to school next year. I know I'm going to have a way better job when I'm 38. She might treat me and the other employees like dirt, but at least we'll all be going places unlike her. 3/5/11 r48yirhxjn9plywit5.3urektr,wfirjggwerrrrerrrrr5rm uavgyuuuggyyfyggggguggggggvbbffbfffybgbbvtttttt6666yt555t66666gbtft545fttcfcdc dtdcvvcfffgggg Rachel 3/7/11 I visited the Raytown, Missouri store yesterday. I was looking for shoes for my grandchildren. I asked the girl in the isle sitting on a bench if she worked here, she said yes, I asked her for assistance she said the other lady working there would help me. I was outraged, this girl was sitting on a bench reading a book. The other lady, Ruth was very very nice, she helped me with everything. She was also a grandmother and showed me everything and even looked for different shoes that was not on the shelf. She was a jewel. Payless needs more people like Ruth who care about their job instead of the employee sitting on a bench in the middle of the isle reading a book and not willing to help people. That girl should be fired. This is just wrong. I was so grateful for Ruth's help. Maybe Payless needs to hire more mature people like Ruth who truly want to help people. I visit that store frequently because I have 5 grandchildren and they always need shoes. If I go in there and that girl is there I will leave or ask for Ruth. That girl was very rude. Isn't she there to do a job? She is getting paid for reading a book? What a great job for her. I did not appreciate it at all, but I love that store it is close to home for me and I always get great customer service there. My hat is off to Ruth for being a great and treasured employee especially at her age. lilians 2/26/11 yo creo que la atenciuon es mala por que a susu asociado se les paga muy poquito y no tienen motivacion y los managares nunca estan en las tiendas y todo lo delegan, compre unos zapatos y tuve un problema y la manger nunca esta en la tienda y los askicados no resuelven los problemas Previously Employed 2/11/11 We actually do go through customer service classes. I would like to know how many of you that complained have ever worked retail? Especially in a retail business that is very much needed? Money dooesn't go back on cards that day. Reason: The credit card company puts it back in your account. It is not that stores WANT you to shop online. If you know anything about business, you know that it does a store no good to carry large amounts of something if they're not being sold. The more people buy a size, the more shoes & styles we receive in that size. How many of you have had horrible experiences at Wal-Mart? Let me guess... You still shop there. You should remember that not every store is the same. Many of us take pride in our jobs and for you to bad mouth an entire corperation is ridiculous. As for some of you, I think you just seem unhappy and I bet you are that person that when you walk into any store you shop in a regular basis, people say, "oh great... here she comes." Good luck to you Nicole 2/10/11 I am a employee at payless in district heights md and the store manager and dm are like best friends. The store manager is rude and nasty she don't want the employees being friends so she always have he say, she say n then lies about it. She has lost 4 employees so far n 3 more are threatening to quit. She threatens to call corporate on us but never does. She threatens write ups and when the register comes up short she never holds herself responsible when she has worked on it too. She embarrasses us in front of customers and gives young employees special treatment one employee has more kids then any other employee she has but this girl works 47 to 55 hours a week. She was denied early fridays so she could pick her kids up from school. She has friends n family checking up on her employees and its demeaning HELP cause the DM is on her side Upset 2/7/11 So at the Payless where I work, I had a six hour shift (for the first time, finally since they are so cheap) and so was granted an hour for lunch. I thought clocking out for an hour was given for a full time shift? I think they are giving a whole hour because they're too damn cheap to pay me for an extra half an hour or hour. And I get weird hours like say, 4:30-8:20 (when we usually close at 8:30 pm because we are in the mall and the mall closes at 9. Are they cheap or what? Gosh. 2/1/11 PAYLESS STORE IN JAMAICA PLAIN, MA ON CENTER STREET MANAGED BY JORGE NEEDS SOME ATTENTION. THE MANAGER IS NEVER THERE AND LEAVES 19 AND 20 YR OLDS TO RUN THE STORE. ITS A ROUGH AREA AND THESE YOUNG KIDS SHOULD NOT BE LEFT ALONE. HE ALWAYS TAKES OFF TO RUN PERSONAL ERRANS AND SHOWS UP LATE TO WORK ALL THE TIME. I HOPE SOMEONE READS THIS AND SOME HOW GETS TO THE EARS OF UPPER MANAGEMENT!!!!!!! mary 1/31/11 Well ladies and gentleman I have been working for Payless for 7 years now and I will tell u its not easy. It has its pro and cons but more cons than anything else. I believe I do great customer service and I put myself out there for my customers as well as for my employees. It is not easy dealing with customers! After reading some complaints I will have to say that those r my cons about Payless.....u get upset for stupid reasons and u always want to take it to the next level just because!.... I respect u no matter what but knowing that u r the customer, you feel u have the right to disrespect me and get away with it. You don't know what goes on in the store and what we have to go thru just so u can buy a 14.99 pair of shoes! And trust me its not heaven!. We are underpay, and holidays are not holidays for this company. So we work it knowing that's it is not holiday pay. We have to deal with horrible DM's who overall get away with things that are unfair to us but we can't complain because 2 things will happen...-nothning and we get in trouble for speaking up or they will call him/her and tell them what was said and who said it! With this said and more that I won't write, please consider us and don't make us like we r bad. You have ur days just like we have our days. And no one deserves to be disrespected nikki johnson 1/21/11 I buy a lot of stuff at payless. But your store in the ambassador plaza in mobile al I was in there and one of the girls that works there was drunk are on drugs she look liked she has not been a sleep in a week I asked her if she could help me look for some shoes for me kids and I could not even understand her what she was saying she keekeep closing her eyes and falling a sleep when I was talking to her and what she didid talk she was talking about something other the what I was asking her she would ttalk about the windows and how clean they was I don't understand what's going on there but I will not go back to payless shoes source ever again if that what I have to deal with exloyee 1/6/11 I worked for payless for 10+ years! starter as a sales associate and ended as assistant manager (acting manager for about tree years!) Thought that by working hard doing your best for a company would appreciate you, but NNNOOOTTT!!! They would make us work by ourselves, demand customer service,work on shipments, displays,sales,demand three pair of items per transaction and if you didnt look out! WRITEUP!! BECAUSE YOU WERENT DOINT YOUR JOB! the worst part was that my Supervisor wanted things his way, not company's way, would threaten you with "The same way I can help you to move up in this company, I can make it hell for you!" Is this how they wanted to promote a service with a smile! I know one thing "I WILL NEVER STEP FOOT INA PAYLESS SHOE SOURCE STORE EVER AGAIN AS AN EMPLOYEE OR AS A CUSTOMER!" C Amabile 1/7/11 I bought a pair of casual boots for my daughter. She wore them not even 3 weeks and the seem on the one boot completely fell apart. I no longer had the receipt or the box and they had been worn so I did not even think of bringing them back to the store. I called the corporate office to complain. I was told they could have been returned to the store for an exchange. well they were thrown in the trash a week ago. Corporate told me that they hope I would return and that please know that if that was to ever happen again they can be exchanged. WHAT???? Am I happy????? No coupon, no nothing!!!! NO I AM NOT HAPPY with the service I received. I have been a long time payless customer but NEVER AGAIN!!!!! Chaundra Hunt 1/10/11 I was on a recent trip to the Lufkin Texas store with my children ages 9 and 3. I tried on several pair of shoe and found nothing I wanted. While trying on these shoes, I am trying to stop my 3 year old who wants to run and fighting with his sister about who is going to eat the last cookie from Cookie Advantage. All the while the store clerks keep walking by and on the aisle with me. Finally I asked her if what was on the shelf the last of the size I needed. She proceed to tell me yes and I turned around and left the store with both associates looking at me leave. My kids and I continued to walk do the mall at a leisure pace. When I came back towards the Payless store. The associate walks up behind me calling out "excuse me Ma'am did you leave something in the store". After check to make sure I had all my personal property( keys, cell phone, purse and bag from another store.)I told her no. She then tells me that I did leave some thing... a empty box. My reply was no I don't know what your talking about. This associate then accused me of stealing a pair of shoes. She then tells me she needs to find security to request that I no longer be able to shop in that payless. All this time a group of people have gathered to see whats going on. I am in the common area of the mall. I am total embarrassed and upset that I have been accused of stealing. I don't steal and I had my children with me. After security shows up, I tell what happen and explain that I didn't steal the shoes. I tell them if I stole the shoes where are they? I asked them to show me the security cameras because I know I didn't steal. He tells me there are no cameras. What? I tell him you can search my stuff if you need to. I give security my purse and the one bag I have from Sears and they refuse to search my stuff or person for the stolen property. Wow I have never heard of that happen. When I asked if they were looking for the thief with the same color clothing that I had I was told no. But they did proceed to write me a warning telling me not to come to that store again or I will be arrested. Are you serious! I will no longer be shopping at Payless. I have and will inform anyone who will listen to not shop at Payless. I can by cheap shoes somewhere else. Jennifer Segal 1/11/11 Last week I was shopping at a Payless in Erie, Pa, we have 4 stores all together in Erie and I have shopped at every single store since I love Payless and will get my shoes no where else, but anyways I went into the store in out K Mart shopping plaza here last Tuesday and the young blonde girl who was working greeted me at the door as soon as I stepped in, don't get that much these days, she asked me what I was looking for and took me right where I needed to be and pulled a couple shoes off the rack and actually told me about the shoes! Like the comfort of them, how popular they were and everything, I was just so pleased with this because I have never had a Payless employee do this before, she even gave me her name and said "Try some of these on and ill be right back to check on you" and she did and even took the ones I had tried on and wanted to buy up to the counter for me. This young lady talked to me as a human and as if I were a friend and not just a customer, I was very pleased with the service I had gotten that day and now that Payless store is the only one I will go back too. The young lady s name was Shannon, I don't know her last name but she did have that customer comes first attitude and I had even told her this myself while she was cashing me out. I read some of the compliants on here and I'm dumbfounded because my experience was totally different, but I wanted to let everyone know that I'm sure they re some bad stores out there, but there's some that are an ultimate joy to shop at. Yolonda Gomez 12/31/10 I will never set foot in the Payless Shoe Store in Moses Lake WA again. I went in there looking for a pair of dress shoes for a wedding. The man working (who I discovered was the manager) was extremely rude to me and my mother. I ask for the help of someone else as he was being so hostile and he told us he would escort us out and we could take our hispanic business elsewhere and not to come back to HIS store. I will do that Mr Manager, and never cross the door there again until you sir are gone. I have always shopped there and had great service in the past with the other women who apparently are no longer there. What is wrong with this company that they would allow someone to work for them with that hostile attitude. Store Associate 12/22/10 I have worked in Payless for 2 and a half weeks and I am not happy with it. My manager is not organized at all and is to worried about her husband and going to the club! She cusses around me thinking its ok and also thinks its ok to leave me in the store for almost 3 hours when she has not properly trained me. I am very frusturated with this because i should be doing way more stuff in helping the store and customers. When i ask for help on the registrar she does it for me and doesn't even show me the steps to do it. She is not training me on what i should be doing. I am confused each time she talks to me because she doesn't explain herself well in giving directions. She is so worried about her employees coming to work but she doesn't look at herself. She says she works a full 40 hour shift plus overtime, but from the 2 1/2 weeks i have been there i have been working quit a bit, she has left the store numerous of times while not clocking out. Yesturday when i work it said that she worked from 9:00a.m.-9:15p.m. But when i arrived at the store, which was at 2:30, she left me there after 30 minutes alone and came back around 7:41pm to get something and left. Then when she came back at closing shift i was behind her to clock out of my shift, she as well was clocking out. She is getting money for the hours she doesn't even put in. I am trying to attend school as well and at my interview i told her i was going to get ready for these last 2 weeks to get everything finished and she said thats fine. So yesturday i went to school and told her i would be there at 3 and she flipped out saying you need to be here at 2 and started cussing at me saying i was messing up her schedule and saying why i couldn't tell her before and threatining me that she was going to fire me. So i explained to her that my schedule said 3 and she said no it did not. so i left school early because i went with her word. So when i arrived to work at 2:30 i went in the back because i knew for sure it was 3, and of course i was right. there is so many other things she has done that it is to much to write. but basically i am 18 years old and cares more about my job that my manger who is 26. she is more worried about her friends, clubbing, drinking, and her husbamd. and that is not acceptable. Corprate really needs to fire her because she is not a good manager at all. Dianne 12/23/10 The Payless in Moses Lake WA is awful. I was in there today when the manager was yelling at an employee (Dec 23). She was being let go from the sound of it and asking him to show her what she was suspose to have done and he told her he would escort her out of the store and that poor girl didnt even have her coat when he made her leave. And I was out in the store but I could hear him yelling from the back of the store If this is what Payless does then they shouldnt be in business. I have seen other posts on this site concerning the Moses Lake WA store. It is a place people are degraded as employees but it looks like the customers are also. Maybe the company should actually read these posts maybe they would learn about who they have working for them. I felt so sorry for that poor girl and he just watched through the window laughing as she stood outside. Then made a comment to the jest of no one would make him look bad because it was his store. Karen 12/6/10 I wish there was an option for no stars, at least for the Payless in Glen Cove. I'm giving three, because customer service at corporate were very nice. I bought a pair of sneakers for my 5 year old son at Payless two weeks ago. I usually go to Payless for him because he just loves the super hero light up shoes. Never had a problem except for this last pair. They lasted two weeks before the sole started ripping off the bottom. I took the shoes back to the store and asked if they could do a refund, or an exchange. I was told that nothing could be done, as they were worn and I didn't have the receipt. Still upset over the poor quality of the shoes, I called corporate to see if they could do anything about it. Imagine my surprise when I was told that even without the receipt, it was store policy to allow an exchange! I called the store to get the name of the woman who told me she couldn't help me, so I could inform her manager the next day that she needed to become familiar with policy. All I did when I called was ask for her name and told her that I would be speaking with her manager the next morning. She called me back THREE TIMES, demanding what I was going to do with her name, and what I was going to tell her manager! All I was going to do was inform the manager that she didn't seem aware of policy! Surely, she would not have been fired over that. I'm not even going into which store, or what her name is here, as I've worked in retail and I know sometimes you just have a bad day. Instead, I was forced to call the corporate office again in the hopes that the harassing calls would stop. This time I logged a formal complaint with the District Manager. Customer service let me know that I can exchange the shoes at another store, and if I had a problem there, to have the store employee call them and they would explain the situation. They are also sending me a gift certificate because of the phone calls. I have never experienced a situation like this before, nor have I ever dreamed of calling a customer in the manner this employee did, and I've worked in Kmart and dealt with some VERY unreasonable customers. Had she simply let it go, her manager would have reminded her of store policy the next day and that would have been the end of it. To call someone in their home, over and over again.... What did she think she'd accomplish? Alicia Clapp 12/8/10 I recently purchased apair of heels at the store on 72nd in Tacoma WA, the cashier I thought did a really nice job. Huh, he totally stole money off my credit card and signed for it forging my signature. That could have been a christmas gift, or gas. So if you have been shopping Payless, doublecheck your statements... donna 12/11/10 The jacksonville north carolina store off western had excellent customer service was excellent! The 2 gentelmen where reallly professional and helpful. I will definitlery be back there again! Donna 12/9/10 I honestly dont think that Payless Corporate even reads these posts. I see there is already one on the Moses Lake WA store manager. That man should not be allowed to even work with the public much less become a manager. I was in the store the day of the yelling with the lady over the sign and he was extremely rude and mean. I have been in another time that I heard him telling one of his employees that noone liked her or wanted to work with her. He said this right in front of people shopping. He is just out and out mean to people... How he ever got a job working with the public is a real surprise to me. Sabrina Hernandez 12/9/10 While in the Payless Shoes in Moses Lake WA I heard the man who was the manager yelling at employees about little things in front of the customers, then he actually started yelling at a lady customer and then he actually walked out of the store wanting to fight with her husband... The poor employees who were there were telling everyone how sorry they were, when it wasnt anything they had done. NEVER will I set foot in that store while that manager is there. He is rude and mentally cruel to people. I will shop walmart or another shoe store before I would ever consider walking in that store again. Chris Hughes 12/6/10 I put 1 star only because it wouldn't allow me to go any lower on my rating. I went to the Moses Lake, WA store on Saturday, Dec. 4th, 2010. I asked about some boots that were on a sales poster in the window (along with some slip on shoes) for $16.99 (reg. $24.99 to $45.00). It didn't say $16.99 and up. After having no luck in finding them, I asked an employee where they would be. He started showing me lots of boots that were $35.99 and up. I showed him the poster and he said that he had shown me those and again started pointing at boots $35.99 and up. I showed him the poster again and said the poster shows them at $16.99. He pointed to the "reg. price $24.99 to $45.00" and said that means that the sale price is any where between $24.99 and $45.00. I said, "That's not very honest." That was when the employee went absolutely nuts and started yelling at me and throwing his arms around right in front of about 8 customers and a clerk at the register who gasped when she saw all this. He continued to yell about the prices on the poster and then said those were the prices and if I didn't like it I could go somewhere else to look for boots. As he stomped off, I told him he was very rude. He turned and started yelling at me again throwing his arms around saying I was "grossly rude!" I had not even raised my voice the entire time and had said nothing more than that. He stomped off and I asked the cashier for the corporate number. She wrote his name down (Ron) and said he was the manager and gave me a phone number for the corporate office. I attempted to get a picture of the poster in case I needed it later and couldn't get my new phone to work. My husband had his phone with him and so when I told him about it a few minutes later, he stood outside the store and took a picture of the poster. As he did so, this same "crazed" employee started yelling at him through the store window! My husband opened the door and asked him if he was the one who had a problem with a woman in there a little earlier and that's when he came out and started yelling at my husband that he was going to call the police because it was about to get physical. We left and were later contacted by the police saying we were trespassed from the store. Not that we would ever go back in there, but it is rather insulting. On Monday, I called the Corporate Office who didn't really care. They said they would take a report and let someone know. Meanwhile, they've got a ticking time bomb of an employee who will likely hurt someone soon. Oh well, I warned them! Be careful if you go in the Moses Lake Payless and whatever you do, don't ask them for help finding something they advertise! Dana 12/2/10 I'm writing in regards to a comment made by the store manager from the Hammond, La. store today. I received a 20% off coupon in the mail and brought it in hoping to receive the sale price, in which last week I purchased a pair of boots at regular price. While the manager agreed to give me the 20% off on the boots, the comment was made not once, but twice, that "that was abusing the system". While I don't frequently make it a habit of "abusing the system" as I am a teacher and mother of three children, I really feel as if this young lady should refrain from making these statements as this could be made to the wrong person one day. After all, many stores allow for their customers to receive the sale price if bought at regular price recently. D. Ward 11/28/10 I used to love Payless Stores. I went to get a BOGO sale and the store I was in didn't have a shoe. They sent me way up the street to the next store and game me a me a $3 coupon for the travel. The shoes I got hurt really bad. They fit, but the material around the toes rubbed your feet really bad. When I went to exchange them The manager at the Hawthorne, CA store had a very bad attitude and told me things like "no one put a gun to your head and told you to buy shoes," and "you didn't have to but them" I will never buy any shoes from payless again. Robin Tulley 11/26/10 The manager at Payless Shoesource, Brian at the Carrollton location, is the worst manager I have ever experienced at Payless. My family and I will not even come into the store when he is there. He is breathing down our necks and evrything. The company should send in secret shoppers to monitor Brian because something is all and all, wrong with him in general. How did he become the manager of this store? I will never know but I will make the extra trip to Douglasville anyday! Karen 11/11/10 I went into the Payless Shoe store in Revere Massachusetts at the Northgate Shopping Center with my 11 year old daughter. When I was looking at the shoes, the clerk named Sarah was pleasant and asked if we needed any help. I told her we were just looking but thank you. As we were looking for shoes two teenage boys came into the store and stayed at the register talking to Sarah. Apparently they were waiting for her to go on break so they could hang out. One of the boys was talking about sex and using the f word like it was the only one he knew. She told him to stop and he said he didn't have to. I spoke up and said yes you do. I asked him if he could stop using that language in front of my daughter. He said that if I was going to give him attitude then he would not stop. Apparently Sarah thought this was funny because she was laughing. I asked her for her name and the name of the manager. She said sure with such an attitude. She wrote down the names and handed me the paper. Another employee came in and Sarah got her bag so she could go on break with the boys. As she walked by me, she bumped into me and pushed me into the display. I said hey and she said oh, did I hit you...sorry and they all giggled as they left. After they left, I looked at the paper she gave me and it had the names but no phone number to contact Carol who was the manager. I asked the other employee for some kind of number to the store or headquarters or customer service but all she said was that she was new and didn't know. How can they leave a new employee at a store with no contact information for anyone? What if she had a problem? Finally she called the other employee, Sarah, on her cell phone and got me the number to the store. This employee was pleasant. I have no complaints against her. Also, I undersdand that people swear (I do) but if someone asks you to stop in front of their children, then you should or at least at that point, Sarah the employee should have asked the boys to wait outside for her. I do not expect to have that kind of experience in a shoe store, especially with my child. Needless to say, I put the shoes down that I planned on purchasing and walked out of the store. Donna, Knightdale, NC 11/12/10 I am so frustrated with my last (and I mean last) experience at Payless. While cashing out the register "froze" while processing my payment. The cashier re-ran my card, even when I told her the transaction went through. I was told if the charge was duplicated - "just come back in with your receipt and we will refund your money for the duplicate charge." Well needless to say - I was charged twice, called the store to make them aware of the issue and was again told by a different clerk to "come on in and bring your receipt and we will refund your money." Upon arriving that evening I was told by a third clerk that I would have to file a dispute with my bank in order to get my money back. I was absolutely furious. After all this mess - and a second unnecessary trip back to the store - I have to go through the process with disputing this with my bank. A dispute usually takes about a month to clear up, by the way. Corporate needs to make sure employees know policies - and to work on customer service. I know I will not be going back. Martin Sloane 10/24/10 I believe payless needs to screen their employees a little more. They are completely rude and unprofessional. I realize its a minimum wage job but they is no reason for minimum paced people. :/ Especially because I was dealing with the assistant manager Overwhelemed by perfume smell! 10/8/10 I walked into my neighborhood payless store last night to buy my daughter a much needed pair of new sneakers. I love payless and have shoppped there for 20yrs. When we got there and opened the door I was bowled over by this overwhelming smell of perfumes and colonges! It was horrible. I couldn't stand to be in the store it was so over coming. I got an instant headache. There are a lot of people who are allergic and sensitive to these smells. This is a shoe store. when did it become a department store following in the foosteps of Norstroms or Macy's. What's next to be sold in payless, fine china!! Please, a shoe store is no place to be selling perfumes and colonges. Tickedoff 10/4/10 I love the fact that when an employee is sick they cant call in EVER because the manager cant "cover" the shift...how does Payless run a store where the employee has to work sick? Spreading viruses around the store...dont shop @ payless unless you want to get sick!!! robin 9/28/10 Redmond and Bellevue, Washington - I have shopped at payless for years, mainly because they carry wide width shoes, or should I say they used to. They stopped carrying a shoe I'd loved for years, and when I looked for something else, there were 2 pairs of shoes in my size in the entire store, both poor quality and nothing I would buy. The in store stock has dwindled to nothing in the past few years. About four years ago one day I walked in and was able to buy about five pairs at once. This month I went to 3 stores in my area and could not find one pair at any store. When I mentioned this to the clerk she told me to contact corporate without offering to give me the contact info to do so, which was basically like telling me to go to hell. Another clerk told me to go online. Since all shoes are not made the same, it is not convenient to order shoes online. I tried this and had to return every one. But it is clear to me that we are being pushed to shop online so stores don't have to keep shoes in stock. So I am giving up on shopping at payless for my shoes anymore as I actually prefer to try them on - duh. Not that payless cares about my purchase, obviously. I am just extremely disappointed at the quality of what is there, and even more at what isn't. Pretty soon we won't be able to go to a store in person to shop at all. Oh, wait - it's here! Feliz Palacios 9/24/10 Oh my god!! Stepped into payless shoe store on Elston in Chicago. I felt like stepping in the good olds when u were greater at door and ushered to a stool and measured my feet to get the correct size shoe. The staff knew how to assist customers. Outstanding Customer Service. Thank you, for real customer aeros alive and well. I am referring my friends to this payless shoe store. Thank you again. I will be sure to this shoe again and again. sarah glass baltimore maryland 9/22/10 look i am from baltimore/towson maryland and since you should know that i have shoped at payless for sometime now. and all i can say is that if they had a manager like me in the store it would be different. i would give 110% customer service and i would provide 110% into training my employees in have prefect customer service. but there is one thing, sometimes us as customers can be hard to deal with. now there is alot of employees that will take it easy with customers but there are others and managers to that you would look at and say why do they even have they jobs. but always remember to take it slow when dealing with a problem with people in retail. like they say most of the time it isnt their fault. but if a sistuation doesnt get solved take it to the higher level. dont get urself all worked up for a little mishap. that goes for all people in all situations. just think about it, no one getting upset for little mishaps. people would be so happy.just remember take it slow!!!!!!!!!!! things happen for a reason. Lindsey Bradley 5/29/10 I love the fact that you all carry size 12 and 13 womens shoes, but I am just disappointed that some of your cutest shoes stop at size 11 or 12, especially some of the top designer shoes. I truly appreciate all of your shoe selections but I would love it even more if you considered putting more of the cuter stylish shoes in the larger sizes. I know so many people that would buy the shoes!!!!! Thank you and I hope you consider this for the taller younger women who just want a cute shoe! kathrina skurda 9/14/10 i work for payless and i still have not recieved my check from the pay period that has just passed. needless to say, i am quite unhappy. the checks have been being sent to my house because i am unable to get a bank account without 3 forms of picture i.d and the pay cards are a scam that i do not believe in. i have worked very hard for this company and deserve my compensation. so where is my check? John N. Pugh 9/18/10 I purchased a pair of sneakers that was $24.99 the girl was on the phone talking to her family and ringing me up at the same time. She rung up $29.99 I had to show her the correct price of $24.99 This was at the Hudson Mall in Jersey City, N.J. Receipt reads Transaction by:6699 Don't want her to loose her job, just stay off phone at the register while attending a customer. jessica 9/18/10 I shop at the payless in the steamtown mall in scranton pa all the time. I love the people who work they they are always so happy and willing to help. when i tell them i dont need any help they alawys come back around to just check and usually i could use that assistiace they have even offered to check other stores to see if they have a shoe that i need that isnt available Unsatisfied Customer!!!!~ 7/27/10 I am very displeased with the Unforgettable Moments Dyeables. I am a Bride that wedding is in October. I have a large bridal party that consists of 14 bridesmaids . I organized and planned throughly to have them order their shoes from you all. The shoe style that I selected was the Jackie Quater Strap sandal. The dyeable color that was chosen was the Taupe Shimmer #1743. One of my bridesmaid order her shoes and they came back looking lavender. I was very upset! I went in to the local Payless : Westside South Sc (#1250) in Gretna, La 70053 to select the shoe. I also looked carefully at the swatch color book and selected the Taupe Shimmer. I sent out emails to all of my bridesmaids, which by the way, are scattered all over the U.S. informing them that I selected the shoe etc. and they can begin ordering them. After the incident with one of my bridesmaids shoe looking lavender instead of Taupe, I decided to go back into the store to double check and of course the shoe DID NOT match the Taupe Shimmer at all. I am very displeased and upset. This color needs to be removed due to false pretenses and false advertisment. One should not have to go through the trouble of planning and ordering shoes all to just have them come back the "incorrect" color! I will NEVER recommend your dyeables to anyone in the world! I am utterly upset ! One the the sales associates mentioned to my bridemaid that a lot of brides and others have had problems with the Taupe Shimmer color! To cut down on complaints and upset customers I feel as though that color should be completely removed from the book all together. Even when we looked online the shoe looks like the correct color but once it came in it looks lavender. I hope that this matter is resolved! I will make sure coporate office receives a copy of this complaint. Screen and check your employees 8/18/10 The Payless in the City of Covina, CA., on Hollenbeck Street, needs a baby-sitter for their employees. My family and I (with children in tow)arrived at this location on 8-18 to find one their female employees on duty at approximately 8:10 PM involved in inappropriate behavior with her significant other. The female employee much too busy in making out and not notice clients (or possibly didn't even care who was around) in full involvement allowing her male friend to feel her up completely from her bottom and up. The other female employee was definitely extremely busy picking up the slack for the young clerk who actually needed to leave the premises with her male friend and continue their inappropriate behavior elsewhere. No manager on duty just 2 young females, one of which obviously has no respect for herself nor the job position she is hired to do. WHAT HAS HAPPENED TO PUBLIC SERVICE WHEN ONE CANNOT EVEN TAKE THEIR CHILDREN TO STORE AND PURCHASE SHOES WITHOUT THE YOUNG CHILDREN BELOW THE AGE 10 BEING EXPOSED TO ALMOST A SEXUAL ACT IN A PUBLIC PLACE. SHAME ON PAYLESS FOR NOT HAVING A BETTER SYSTEM OF MONITORING OR HAVING A RESPONSIBLE ADULT ON DUTY TO STOP THIS TYPE OF DISGRACE. Employee 8/17/10 First of all we don't carry "Vans." I'm sorry for the bride, but just remember... most of what happens is NOT the fault of the employee, part time or other wise. I understand that you are not blaming us, but when you go to the store, acting upset and angry at the employee does not help matters. We try our best to solve and resolve any problems and having a customer yelling at us doesn't help. Most of the time if the customer is nice to us (and even when they aren't) we will try to use the resources that we have to correct any error. As far as giving out numbers, some stores only have a DMs private cell number. A corporate number should be available... and can easily be found online (which I, myself, have done before). I'm sorry that your regions have poor structure, but my region gets customer compliments on customer service and we have been trained on the fact that "the customer comes first" and that we must do anything we possibly can to meet the customers needs. There is a lot of behind the scenes things that go on within the store that Payless requires us to fulfill and remember that we work hard too. Just because when you are in the store there might be a lull and you might be the only one doesn't mean that its been dead ALL day. In some cases, yes... but most of the time we just got done managing a mad rush. Think of how you treat others and put yourself in their shoes. Just because we work at Payless doesn't mean that we are low life nothings. Most people I know work to help put themselves through school. Give respect and you shall receive respect. Thank you all for shopping at Payless and come back soon! :) Karen Frey 8/15/10 Hello I had gone into Payless Show Source in Anchorage, Ak at the Sears Mall. I went in there and bought a pair of moccasins which I love. I shop for all of my shoes at Payless shoe source throught Anchorage locations. Anyway, when I was at the cash register a young man name Eric ( Store Manager) whick I didn't see his name on his I asked him for his name after he had me my cash back folded. I looked and said to him your handing my money back folded. He looked at me strange no apology. After i had gotten into my car I called and asked him for his bosses phone number, he said that he was waiting on a customer would I hold on I decided after a few minutes that I would hang up can call back and I did. This is when he told me that he cound't give it out. But I could get online and find it there. I knew this was not true. So I called Dimond Payless Shoesource and a nice lady answered I asked for the manager she said that she is the manager. I asked her for the number and she nicely gave it to me I find this very dispectful especially being a manager. I was not rude to him. I would like to talk to someone concerning this and I plan on taking this situation further Thank You B. Chaydez 6/24/10 I was at the Elk Grove, CA (Bruceville location) yesterday and purchased one pair of vans for my child. I went to the register and the cashier guy must have swipped my card like 4 times, literally. So sure enough I get home and thought about it. The next day the dollar amount was taken out of my checking acct. twice. I call the Payless locationa and the gal on the phone after putting me on hold for like 4 minutes gets another gal on the phone who is apparently the manager. She then tells me she will look into it but isn't sure if she can do anything until next week when the manager gets back from vacation. So now I am out $21.74 and have to wait a week to get it back. This is the problem. Customer Service is obsolete. This is why I don't shop in Elk Grove. I would rather drive clear across town for good service. not necessary 7/5/10 What a horrible shopping experience. Owings Mills, MD-ordered shoes on line and shipped to the store. While waiting for the clerk to find the shoes I started browsing. I found the same shoe I had shipped in another color that I had wanted. The price in the store was $22.99-the same shoe on the website $7.00. The website did not have the size I require but the store did. The clerk would not sell me the shoe for $7.00. She indicated if I brought in the page from the website she would honor the price. I took in the page as she requested-and then told me no she wouldn't sell me the shoes. Another clerk was there and said to her you can not do that. Prior when in the store the clerk called the manager who told her just have me bring the website page and she could sell the shoes for $7.00. When I asked for the manager's telephone number I was told no. When I asked for the district manager's phone number I was told no. Is there any time when patronizing your store someone can say yes? One would think with the "recession" and business not being what it used to be, a company would have their employees bend over backwards to keep a customer-not have them walk out. I would think $7.00 beats a blank-as there was no other patrons in that store, maybe because of the attitude of the so called customer service representatives. Customer service needs to be rethought and taught. Also the word thank you is still a sentiment very rarely used. A customer service training course may be something to be considered. Oh yes, that cost money! I understand why your company may not be able to afford such a course. Remember the "older" days-when the customer was the priorty, not the word no! monique moore 7/8/10 I have been wearing your exercise sandal for 3-4 months now, and I now have a cyst on top of my feet from the strap. I recently went to a podiatrist and he told me to stop wearing your exercise sandal and also the tennis shoe I have bought. I work on my feet all day between 8-12 hours a day and i thought that your exercise tennis shoe would help with my feet. I have been instructed by my podiatrist to not wear any of your exercise shoe that we have been walking the same way since we were born and to stop now would be crazy, that your shoe and everyone that has made a certain exercise shoe is changing the way we have walked for years. My foot now swells everyday which hasn't before i got this cyst on my foot from your strap of your exercise sandal, It's very painful. I will possibly have to get a cortizone shot, and my husband told me that is painful. I will possibly have to get legal advice. Page 1   Page 2   Page 3   Page 4   Page 5   Page 6     Write A Review For Payless Shoes Corporate Headquarters Note: This is not to be used to contact Payless Shoes Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Payless Shoes. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

Other Headquarters  Bass Pro Shops, Inc Corporate Office  Papa Johns Corporate Office  Carefirst Corporate Office  AirTran Corporate Office  Abercrombie & Fitch Corporate Office  The Goodyear Tire & Rubber Company Corporate Office  Cablevision Corporate Office  Subway Corporate Office  Prada Usa Corp Corporate Office  Hobby Lobby Corporate Office  Waffle House Inc Corporate Office  Giant Eagle, Inc Corporate Office  My Gym Corporate Office  GMAC Mortgage Corporation Corporate Office  Michael Kors Corporate Office  Fred Meyer Stores Corporate Office  Alaska Airlines Corporate Office  Six Flags Corporate Office  Texas Roadhouse Corporate Office  Pep Boys-Manny Moe & Jack Corporate Office  Belk Corporate Office  Avon Corporate Office  Musicians Friend Corporate Office  Best Buy Corporate Office  Whole Foods Market Corporate Office  more

Copyright © 2009-2011 eCorporateOffices - Privacy Policy - Contact Us - Location
All reviews on this website are user-generated and we take no responsibility of any kind for the content which is posted. We do not know the accuracy of the reviews.