9125 Rehco Rd. San Diego, CA 92121
(858)453-7845
Reviews For Petco Animal Supplies, Inc Corporate Office
haugagelt  | 1/25/12 |
| Hello there. I discovered your site by the use of Google whilst searching for a similar subject, your site came up. It looks good. I've bookmarked it in my google bookmarks to visit later. | |
JazmÃn kesia armendariz  | 1/22/12 |
| FUIMOS DESCRIMINADOS Y SE PORTARON RAZISTAS.., Fui a la tienda petco # 647-4007 en san Antonio Texas, acompañada con mi hijo de 6años, fuimos a comprar una pitón bola , y lo necesario para llevarnos el pitón a casa, nos atendió un empleado llamado matt nos atendió de forma razista, y muy grosero , me pregunto que si tenia todo lo nesesario para el piton y le dije ke si, que yo en mi casa tenia la pesera , que solo me faltaban algunos accesorios que en ese momento estaba por comprar, no me quiso vender el pitón ni ninguna de las cosas nesesarias, la razon fue porque según el yo le estaba mintiendo de que no tenia lo nesesario, aparte de ser tratada descriminada tambien me acuso de mentirosa, y no me quiso vender nada, después trate de hablar con el mamager y tampoco me quiso atender. , mi hijo sufrió un ataque de llanto por el mal trato que nos dieron y por la injusticia y nadie nos quiso ayudar por ser mexicanos.. Manager name:chip Nombre del empleado matt Peto # 647-4007 san Antonio Texas. FUERON RAZISTAS Mi nombre. JazmÃn kesia armendariz y mi teléfono 210 7818935 | |
| jerry b | 1/15/12 |
| Since Petco's customer service is in the Philipines and they really do not care for the companies they service, they give wrong information and do not and can not do what they say. I was supposed to get a $5.00 couon from my Pals club card and never received it. Three times I called and they said the sent it via Email. Varified my address but still never recieved one only a UPC code number they said is good. NOT They refused to give me an American phone number or any contact information in the US. I think that is illegal, but they don't care they are off shore. So in reality there is NO customer service and Petco is paying some in the Philipians for nothing, plus losing customers. Petco you are in trouble | |
| J M M | 1/9/12 |
| They sell exotic pets and claim to know the sex of them---but are not always correct. We bought a guinea pig labeled as a female. I even asked the employee helping us to double check because we had females at home. She did and assured me that this one was female. Two months later we found out that the new pig was male. How did we know? He impregnated the 4 females. Two died from pregnancy-related complications. We are still awaiting the fate of the other two. While this may have been an honest mistake, it speaks to the lack of training of the employees. If they are going to sell guinea pigs, why are they put in the position of not being given sufficient information to determine the sex of an animal accurately? I don't blame the employee; I blame the company. They should not sell guinea pigs. | |
| theresa sentz | 1/10/12 |
| petco is horrible i went there 2 times to get worm medication for my dog 2 different associates gave me 2 different answers to my questions i wound up having to buy 2 different kinds of medications because of the information they gave me w/the $ i spent there i could have went to a vet a saved $ now i wanna fogure out how i can be reimbursed for all the dough i put out because of their lack of knowledge | |
| Rocky lee | 1/6/12 |
| 1 week before Christmas I bought my 4yr old son a gold fish from the Hagerstown md store And the sales person informed me that the one we wanted had a disease called ick so we chose another from a different tank which we jus found out three days ago was also infected and has killed two fish in his tank one that was purchased and one we have had for two years thanks petco u really made my sons Day | |
| FORMER EMPLOYEE | 1/2/12 |
| DID U KNOW THE CASHIERS HOURS ARE BASED ON HOW MANY TIMES U GET PEOPLE TO USE THEIR PETCO CARD, AND HOW MANY DONATIONS U CAN GET. RIDICULOUS. THE MANAGEMENT PUSHES YOU TO GET DONATIONS AND IF U DON'T GET OVER 30 DOLLARS A DAY THEY CRITICIZE YOU AND CUT YOUR HOURS. SOME B.S. THERE. I HATED WORKING THERE GETTING HARASSED BY MY G.M. AND ASSISTANT G.M. THEY WERE COMPLETELY UNPROFESSIONAL!!! THEY EVEN POST YOUR DONATIONS FROM THE PRIOR DAY AND AT THAT STORE THEY WORK WRITE COMMENTS ON THEM TO LIKE "YOU CAN DO BETTER", "WHAT HAPPENED", "YOU NEED TO PICK IT UP", OR PUT FROWNING FACES ON IT FOR EVERY OTHER EMPLOYEE TO SEE. THE WORST PLACE I HAVE EVER WORKED!!!!!!!!!!!!! | |
| PETCO ..............Port Orange, FL | 12/28/11 |
| I have recently have been hired at my local PETCO in Florida. I am originally from California and moved here to experience a slower paced lifestyle. Although the economy plays a big part in applying and interviewing with large box stores for jobs that still offer benefits. I started thinking outside the box and focus on the little things that touch my heart strings.....and came up with the wonderful idea of working with animals. This has been a love of mine all my life. Thinking back throughout my childhood of all the wonderful critters that I have experienced in my life. From the regulars .....Dogs and cats....to Horses, Pigs, Monkeys, Goats, Chinchillas, Myna Birds, Cockatiels and Parrots. We even got to babysit a bottle fed Baby Lion. Oh my!!! So with keeping with the inherted animal lovers heart I set out to change my focus on becoming a Companion Animal Department Manager. What a wonderful career change for me. I have also worked for Habitat for Humanity, in Corona, CA. This was a job I really enjoyed, because of the wide appeal for a non profit to give back to its community. So with that in mind I was very pleased to see that Petco has a non profit Foundation called Tree of Hope. What a wonderful way for me to feel that my working for PETCO makes it possible for communities to care for the animals enough to pay for the bedding, vet care and feed the animals until they get that loving home. I care for every animal that comes through our doors.....I am ready with a cookie and love to look into there eyes and know that I can help with just the small things like making sure that they have what they need to take home for there new puppy......That is the beginning of there long, loving relationship with there new family. I am also quick to inform them when our next Portrait Setting is, as well as the Low-Cost Vaccination Clinic and the Dog Training Schedule. And I look forward to there next visit!!! I Love working here.......and maybe you should think outside of the BOX!!!! | |
| Brandin | 12/24/11 |
| Petco is the worst place to shop. I worked at store 534 in buena park,ca & the knowledge is unbearably non existant. The prices are marked up 20% more than other stores & only at msrp when they slap on a holiday special. Employees lack the sufficient knowledge to run the sales floor. They make the wrong give incorrect information ro customers all the time worst in the reptile section. The companion manager had told a customer that for her bearded dragon a good 85° on one side is good for day then turn off at night. Wrong! Beardeds like a hot spot of 100° on one side 80° on the cool side. Plus he didnt wantanyone wasting time on a hispanic. Bathrooms have been out of roilet sheets 3 weeks to. | |
| Linda Anson-Kain | 12/25/11 |
| A rescue organization called Pals4paws in Indiana has illegally taken three of my dogs and put them in their shelter for adoption. A call was placed by another rescue to the Petco in Carmel, IN to inform them of the attempt by Mary, who is the founder of Pals4paws. The manager did tell the caller that he would not allow mary to adopt out my dogs in his store. I so appreciate this. I am currently filing a law suit against all parties for deceiving me into thinking that my dogs were being put in a forever home with a wonderful lady. The dogs are chinese cresteds and their names are Abby, Romeo and Chip. I called Mary and tried to let her know of the situation and she was the rudest person I have ever spoken to. She refused to return my dogs, claimed I left them outside, that they were in poor health, had missing teeth and she had their health records. I informed her that ALL my dogs are housed in my home, they are not in poor health, they are vaccinated, rabies and current license, they are dewormed every two months and had dental work previously done. AND that chinese crested hairless have a natural gene for missing teeth, especially the true hairless, which is what Abby and Chip are. Mary placed them on PetFinder immediately claiming they were homeless, they were not homeless! Mary claims to have signed surrender papers and I would never get my dogs back, I am completely devastated. I was told by a rescue lady, Tina, in Three Rivers, MI that the three dogs were being placed in a loving, forever home. She knew where these dogs were going and had Marsha deliver the dogs to Mary in Kokomo, IN. I suspect Marsha is the one the illegally signed the surrender papers. The reason I found out about the dogs being in a shelter was a wonderful, honest rescue lady named Carole. I plead with Petco to stop helping these unethical, dishonest people take dogs from unsuspecting people and place them in unknown homes and doing adoption clinics in their stores. These dogs were not homeless, I had them up for adoption and trusted these people. I was told that I would have a say in where they were placed. If these people are that dishonest, what are they doing to the poor dogs. | |
| Martha Helms | 12/21/11 |
| I know this is a terrible time of year to ask a question, but what is that adorable dog on your commercial, the little tan one. Is he a specific breed or an accident? He's the cutest little dog I've ever seen. I don't usually like small dogs, but he's the exception. Thanks for the time....... Martha | |
| Robert Stroney | 12/18/11 |
| Store # 1158 - fish department is horrible! All the outdoor gold fish in tank were dead and Kevin, Mgr. of dog/cats said, they had overflow problem. Not over-flow - lack of people paying attention to what's going on in those fish tanks. Those tanks are very dirty; fish are eating other dead fish in tanks; the one tank where I usually purchase goldfish for my outdoor tank - there was literally over 100 fish laying on their sides; one of your people said they were "sleeping". I said,"they are not sleeping; they are DEAD and they are contaminating the other fish. I would not purchase fish from this store. This has been an on-going problem for over 3 months; the fish service is horrible. People suggest they will come and assist you and you never see them again. This is regarding STORE#1158 in Smoketree Commons, Palm Springs, CA. 92264. IF the fish are bad - I'd hate to see how the other animals really are??? What do we need there - the HEALTH DEPARTMENT? I EXPECT A RESPONSE FROM YOUR CORPORATE HEADQUARTERS OR I WILL HAVE THE HEALTH DEPARTMENT SENT. THIS OCCURRED AT 2:15PM PST 12 18 2011. | |
| Just passing it on | 12/20/11 |
| Salt Lake City- A PetCo Manager, Erynn Gesink, in the South Jordan PetCo store and her mother, Becky Gesink, stole puppies from Margo Nielsen, a representative from a local dog rescue, C.A.R.E of Sevier Valley. Later when the C.A.R.E. representative took the Gesink’s to civil court to remove the dogs, both Becky and Erynn Gesink lied to Judge Balmforth of the South Jordan Justice Court, stating that Amor Animal Hospital (8576 South Redwood Road) had euthanized one of the puppies and the Gesink’s had given the other puppy to their neighbor. Erynn then implicated her boss, Andrew Flitdn, the South Jordan PetCo Manager, saying that he told her that she could keep the dogs and he would work things out with Margo, the representative for C.A.R.E. When Margo Nielsen checked with Amor Animal Hospital they stated that they never euthanized a puppy for the Gesink’s. A criminal case has been filed against Becky and Erynn Gesink for lying in open court and the South Jordan City Attorney has refused to move the case forward. Please help Margo Nielsen, the representative for C.A.R.E. of Sevier Valley, get a court order to help get these dogs returned to the rescue group where they can be placed in loving, caring homes. 7 Contact Margo Nielsen for detailed information on this case at 801-561-8159 or email margo.pet.adoptions@gmail.com | |
| pissed off customer | 12/2/11 |
| I use to work at Petco, an I've never been more happy.. now that I quit that evil corporation. They treated me like absolute shit, I would get the best reviews from customers and satisfaction an all that good stuff, but then my manager would tell me how horrible I was an tear me down until i was crying an tell me to get better. BUT, all the other groomers would tell me I was the best bather they've ever had and tried to get me to stay. I started getting weekly lectures about my performance, even though I had the highest sales percent in the store and worked there the shortest amount of time, what did I need to improve? I can't tell you, they told me I use my phone too much an don't work hard enough however, I didn't even own a phone at the time, but all the managers do is sit in the office... on their phones, an facebook making posts all day. I finally quit but my boyfriend still works there, an I still go in to shop for our puppy we just got. However, every time I go in, which mind you I'm just a customer now, they tell me I cause distractions in the store and need to leave, they wouldn't let my boyfriend check me out even though he was the only checker in the store, because they're horrible at managing the schedule and are always understaffed. They keep my bf just under 40 hours, up to 39.9 a week, so that they don't have to make him full-time and give him benefits even though they convinced him to quit his other job cause they wanted him full-time. When I was still working there, in the grooming salon, which is a separate part of the store from where he works, they started cutting our hours and saying we distracted eachother, even though we never talked at work, cause we live together, come on! So they cut all our hours down for no reason, an we almost couldn't pay our bills until I picked up another job. it gets better though, the managers are constantly stealing from the store, having their employees purposely cut open bags of expensive dog food so its "damaged" and an employee, or manager can take it home for free, as they do with many items. Petco is nothing but an evil corporation out to get money, they don't care about their customers or the animals that come in. I've had many horrible experiences at Petco and will never shop there or support them again. | |
| mydogisboss | 11/29/11 |
| The Petco here in San Antonio (125 NW Loop 410) is filthy!!!! The restroom had feces all over the toilet and blood as well. It was obvious by the dark ring in the toilet that it never gets cleaned. The sink was also filthy. I wanted to take a bath after walking into that restroom. Other parts of the store were dirty as well. The sink in the Auatics section had employee cups, filthy sink, and filthy counter. NEVER will I walk into a Petco store. PetsMart stores are spotless, so I will be shopping there. | |
| John Sofranko | 11/10/11 |
| We picked up a Shetland Sheepdog on August 6th and purchased a Petco Classic Kennel model 400 for her. It was completely assembled and we bought the pad that goes with it. At the register the pad was placed in the kennel and we returned home. About two weeks later we found a complete package of nuts and bolts in the kennel and it was opened with one bolt missing. Remember this was an assembled crate. We surly did not think the puppy ate it. Within the next week the puppy became very lethargic and there was something obviously wrong with her. We took her to the vet for X-rays and the colen and digestive tract was inflamed and there were pieces of dense material in the tract. Although it could not be identified it was suspected to be the bolt and it was being digested. I made a claim to Petco and had to follow up twice. We received a letter from them that after careful evaluation they have determined there was nothing wrong with the crate. No amount of reasoning with the customer service line helped. They simply repeated the same mantra "This is a Product problem" They simply would not take responsibility for their employees actions. My wife and I tallied up how much we have spend there in the past three months and it totals about $1600.00. We stopped our pet training classes midstream and will write it off. They will never receive another dime from us. There are other places to do business with that carry the same products. On the customer service scale I rate them a zero. | |
| Darrell and Yvonne Eskelson | 10/17/11 |
| We had our two dogs, an 11 year old westie and a 9 year old cocker, groomed at the Petco in Midvale, Utah. Our westie was obviously bitten by a much, much larger dog while in their care. She had bite marks three places on the top of her head. I have taken photos and forwarded to the corporate office. However, I first tried to talk with the local store manager and the groomer to find out what happened. It was never my intent to have someone lose their job, get my money back or even cause much of a ruckus...I simply wanted some honesty about what happened! I was told "nothing" happened while she was in their care. By the time we got her home she had started bleeding and was absolutely terrified. The store manager refused to give me his email address so I could forward photos and he was leaving for the day so he wouldn't even stay for us to come back to have them look at her. The corporate office sent me a very "I'm sorry" email after I contacted them and sent them photos. I was told the "regional sales manager" would be in touch and in their words they were "mortified" by the photos. When I did not hear from anybody I emailed the office again. They informed me the manager had made contact with us and we were satisfied with the outcome! I was NOT contacted and was certainly NOT satisfied with any part of what happened. Three days later I rec'd a call from the store manager, not the regional sales manager. This is the same man who refused to stay late and refused to give me his email address! His apology went something like this: "I am very sorry you had a perceived problem at our groomer. I can assure you our clients dogs never come in contact with one another. But, I'll tell you what I'm going to do...The next time you visit our store ask for me and I'm not going to give you 10%, I'm not going to give you 20%, I am going to give you 30% OFF OF ANY ONE ITEM!!" I was absolutely speechless! Seriously?? This is how these people do business?? I did follow up with an email to the same corporate person who I'd written previously..but have never heard a word back. NEVER, NEVER, NEVER...would I give this store or organization another dime of my money! I hope they hear the public..because from what I've read from other consumers and customers...they are doing a pretty poor job of customer service!! | |
| Megan | 10/3/11 |
| Recently I purchased a kitten from Petco for 150$. I went over his medical records before i made the decision, and also took him to the vet not even 24 hrs later. Turns out the kitten had coccidia ,giardi( worms ), and upper respitatory infection.I gladly paid for medicine to have him healthy. The kitten continued to sneeze continuously, and I started to notice a weird patch of missing hair above his eye. I again took him to the vet and footed another 150$ bill. The kitten also has ring worm, and ear mites. I have other pets and i do not know if they have been affected. How is this possible that i can purchase a 150$ cat, and have 5 highly contagious infections?? Does any one have advice on how i should proceed. I have contacted the manager, and they are contacting the adoption agency. I need help, I wasnt expecting to have to pay over 600$ for this. please help. | |
| HEATHER | 9/30/11 |
| I want someone to email me asap in regards to my return. Ohheather@aol.com | |
| Belinda DePhillip | 9/25/11 |
| I tried to place an order at Petco.com Paypal made the payment, then reverted me back to Petco's check out counter. "processing order . . . " ran for 1 1/4 hours. I called Petco after 15 minutes. Got disconnected from first service rep after 15 minutes. I called back, another hour on the phone with a rep, Harry, in the Phillipines. Requested to be transferred to the US, he wouldn't do that. Then he wanted a credit card number, after PayPal confirmed payment. Found out after being on the phone for an hour that this PayPal/Petco issue has been known about for days. Why didn't they fix the problem or put a message on the website not to use PayPal????? Never did get my order processed after 1 1/4 hours!!!!! All this after I went to the local Petco who didn't have the fish food and bird food that I wanted (normally stocked on their shelves). I'll move on to another company, there's a mom & pop pet store 15 miles away. I'll keep my money and people employed in the US thank you!!! | |
| joe | 9/23/11 |
| be sure to check pets for fleas before you buy one and take it home they will clam that thier store do not have fleas even besides letting people bring thire pets to roam thru the store how do we know there not i bought a ferret from petco 7 days later 3 cats ichin also ferret at my home logic petco tells me to return it wont give u flea soap uhh to late house contaminated | |
| Barbara Rhine | 8/9/11 |
| After going to the Bastrop Texas store (512)321-5800, I will never shop Petco (or as I like to say PETCOP-OUT)again. The people in the store are rude, there is no customer service. Even the acting manager was rude. While trying to contact customer service, it was outsourced to the Philippines. What is PETCO hiding from? If it was possible to do I would give them minus 20 stars. | |
| Kim Tapia | 9/19/11 |
| Called 877 738 6743 to place an order for an Ocenic Bio Cube aquarium 29 gallon to find out it was out of stock. I inquired about placing the order and once the product came in could they just ship it to me, which I guess is not possible. You would think as a major corporation this would be possible! But what even made this worst for me it the user on the other line could NOT speak English! At that point I requested the corporate office number which was give to me; the user stated you'll just be transfer back to us. I called the corporate office 858 453 7845 to only be direct right back to the non speaking English user. To make a long story short I’ll just go to PETSMART! | |
| Helen Fiacco | 8/14/11 |
| I tried for hours to log onto Petco's website to fill in a job application. It was an application for a dog trainer. The site kept saying that I had already signed up and was using an incorrect password, even though I had never signed up before. Finally, I called the IT help desk number, and was on hold for at least 30 minutes the first time, and finally hung up. At least 20 the second time, before someone in India answered my call. THE ONLY WAY TO GET THE INFORMATION ABOUT MY ACCOUNT WAS T GIVE MY SOCIAL SECURITY NUMBER. That is beyond comprehension. Then, over in India, were their customer service computer center is, they inform me that it would not recognize my password because I HAVE A MAC. Their application service will not accept applications from Macintosh computers. ABSOLUTE TOTAL STUPIDITY. HOW CAN A CORPORATION THAT BIG AND WITH THAT MUCH MONEY NOT HAVE A SERVER THAT RECOGNIZES MACS? WHY IS THERE NO NOTICE AT THE BEGINNING OF THE "PETCO JOBS PORTAL?" | |
| Cindy Austin | 8/15/11 |
| Everytime I have a problem with the fish I buy at my local Petco which I ususally loose at least 3 everytime I purchase any, I take them back and I hear the same story your ammonia leave is to high. Yet I test my leaves at least once a week, and show that they are fine or in the speck. This time I pickup 3 angel fish and put them in a newly done 55 gallon tank and lost all 3 in a week took them back and guess what the ammonia leave in the danger zone what is new and I said "you keep telling me that is the problem and that it is cause from the other fish and there deposits in the tank, he says yes well that is a good one sence the 3 fish I lost were the only fish in the tank or have ever seen the tank cause my other angel fish were to big to put with the small ones." So I came home and test the water for ammonia problems I my liquid tester show that there is no ammonia problem in the tank, so I am to the point where I am going to drive a hour to and hour and half just to buy my fish maybe have better luck. Very disappointed customer. | |
| Anonymous | 8/24/11 |
| I worked for Petco for a while and can tell you the company is horrible. They treat their employees just as bad as their customers! They hire people who have no clue what they're doing and treat major issues like they're nothing to worry about. My pay had been messed up several times and if i wasn't on them about it, nothing would ever get fixed I would not get paid right. They just don't CARE.. about customers about employees about ANYTHING. I constantly had to get my paid vacation fixed because no one would ever put it in, which by that time my bills were overdue. I (and several others) have tried to get in touch with the higher up's which is impossible. You never get anyone on the phone and no response when leaving a messege. I got fed up and quit which is their loss because I am a veteran dog groomer who does a fine job. I took my skills to another employer who actually appreciates me as a person and a groomer. They also lost many clients who only went there because of me. I strongly recommend never working for Petco. | |
| Mary, Tulsa | 9/4/11 |
| Just wanted to say how much my dogs and I have benefited from the dog training classes at our store at 41st and Yale in Tulsa. One of my dogs was a real challenge and we learned so much from the trainers there. It was also very nice to have a second trainer for small groups who needed extra training in a particular skill while the first trainer could carry on with the rest of the group. I've been to other pet supply stores where the training area is a little ring right out in the middle of the store. I know my "challenging" fur child would have a lot of trouble with the distraction of people walking by all the time. He would want to meet EVERYONE. Plus, his favorite part of class is the agility exercises and I don't see how they can incorporate that aspect in the small space allocated in other pet stores. Because of the training classes, I started buying a gluten-free dog food and all my treats at Petco, too. My trainer recommended these items and it's so convenient to pick them up while I'm there. We also started getting both dogs groomed there and the groomers just love my dogs. When we call to reserve, they are so excited that my dogs are coming in. Keep up the good work! | |
| rose appelgren | 9/4/11 |
| As some of you may know PetCo is launching a program to sell 10,000 dog training classes in the month of September "Saving Lives" which is true they finally have gotten the fact that trained dogs don't end up in the pound...but not sure what they think to accomplish by having hourly employees who don't even have to own a dog read a book and become certified dog trainers! Not only that they are giving these hapless employees the daunting task of training dogs in the aisles of the stores! yes dogs should learn to tune out distractions but people with buggys going thru the"classroom" or asking the dog trainer in the middle of class to answer a question or find something for them ...as many times the dog trainer is taking some time out of their regular work schedule on the floor to hold a class for an hour is not fair to the dog, the owner or the "dog trainer" how do I know this? I was duped into taking a six week class in the aisle of the store and after lesson number 3 when all I got was really about a total hour of the "dog trainers" attention i did not return. Upon asking for a refund I was told that my option for a refund expired after the end of my first class...but the training is "guaranteed" I explained to the manager...yes I can keep coming till my dog is trained...REALLY is it going to take me a year for a trainer in between stocking shelves and catching fish for my dog to walk properly on a leash? Thank goodness I did some more research before going to another trainer..gosh one with a proper facility and credentials and everything! and guess what for less money!!!! If PetCo wants to make this big splash they better rethink their motive is it really to save lives or is it the bottom line? Oh and by the way I added up my total amount of money I have spent since the start of this year at PetCo and it came to 2,384.00 those dollars will now become the "bottom line" at PetsMart, Southern Agriculture, Atwoods, Tractor Supply anywhere but there..guess by the number of unresolved complaints on this site PetCo really doesn't care..but I guess sooner or later the numbers of customers that quit walking thru their doors will finally catch up with them! Oh and the store with the great trainer was in Tulsa. | |
| Deborah Haddow | 9/10/11 |
| The Petco in Johnson City, NY lost animals in the floods from Tropical Storm Lee. The argument being made is that "there were no signs of flooding or a flood warning in effect." That would, of course, explain why the employees were evacuated at 5 PM on Wednesday, Sept. 8. The animals were left behind to drown. Strangely enough, Pet Depot did evacuate its animals. I can only pray that the Petco animals are now feeling the love they never had in their short lives. I think a review of business ethics is in order for the store manager and corporate headquarters. Shame on you! | |
| C. Casey | 9/11/11 |
| Thanks Petco, I can no longer afford any food for my herps. Four medium sized toads. Before today, I had to go to my local Petco in Pittsford New York twice a week and buy 100 large, feeder crickets for them which used to cost $8.00 for 100. I went in today, Sept 10, 2011 and picked some up. The register worker rung them up and the price is now $14.00 for the same amount of crickets. I'm OUTRAGED by the price! Now I can't afford to feed my pets aymore. I live BELOW, yes, you read that corectly, the poverty line. I could barely afford the $14.00 per week total that I paid before. Just to get that. I don't get any other kind of suplimentle income. You've lost a once loyal customer. | |
| NJD | 9/12/11 |
| Your company is supposed to advocate and provide care for pets. Instead,you allowed 100 pets to drown in JOhnson City NY and have the nerve to say you weren't informed of the potential flooding. Here is the article. http://www.pressconnects.com/article/20110910/NEWS01/109100392/PETCO-discovery-Close-100-animals-lost-flood?odyssey=mod%7Cmostcom Your company claims they didn't know about potential flooding. How is this even possible given the evacuation orders recieved around you,the news reports and even the weather reports? If you were a person who filled a tub with water and put a caged animal in it you would be charged with animal cruelty. I hope your company recieves the same charge. The phone at corporate is no longer answered nor is there a message or a facebook page. | |
| Jane | 9/13/11 |
| Why is Petco advertising they have jobs and then they don't hire? | |
| DOUGLAS F. LISS | 9/13/11 |
| I WILL NEVER STEP INSIDE ANOTHER PETCO STORE AGAIN AFTER WHAT HAPPENED WITH THE DROWNED ANIMALS! I SHOPPED AND GROOMED MY DOGS THERE, BUT AFTER WHAT I SAW ON THE NEWS, THIS IS NOT A PLACE THAT I WANT NEAR MY ANIMALS! THE CEO SHOULD BE FIRED! GOOD BYE! | |
| J.B. | 8/7/11 |
| I'm not making this post simply for the rating, but to make an accurate observation as to who actually shops at Petco stores. I have worked for this company for nearly 9 years, and while I am also not here to defend in anyway, my observations of complaints from this website just make me lol... Blame the company for products that other companies pay to have on their store shelf? Really? Cry me a river for gods sake. Complain about telephone customer service? Guess what... we deal with the same non-english speaking a**holes that you do. Complaint about customer service with employees and managers, on a website no less? Here's a thought, contact your local paper to do a self-review of the store your so disgruntle with. While I can't say that every store is as bad as people make them out to be, or that they are out-standing, working for this company for so long I have experienced first hand how the littlest dumbest things can make a customer go into an uproar just because they didn't get that extra special treatment... what are you the Pope? I didn't think so. So before you bash away on a company that offers so much to this country, helps raise money for animals EVERYWHERE, and has set the stage for all of your beloved Petsmarts (because without Petco, there would have been no Pet-Smart) take a moment to put yourselves in our shoes, the bottom of the chain guys who bend over backwards to clean up after your pets when your too ignorant to do it yourself, make sure you leave the store with all the best supplies for your pets, and ATTEMPT to offer you the best possible service with the tools we're given (and its not a lot to say the least if anyone is wondering). This is my two cents. For the rest of you... grow-up already. | |
| gus in cali | 7/12/11 |
| Petco shouldn't even get a star, marineland stealth heaters were recalled, Petco pulled them from shelves but didn't tell anyone. Nice, thanx Petco. Was told can bring heater in for replacement, well guess what jackwagons my heater fried my reef tank, yeah the same reason they were recalled. No notice posted in store but these jerkoffs have my info on the stupid rewards card, manager at west covina store says since no receipt can give me last sale amount in cash, spoke to other Petco stores and was told they swap heaters out for same wattage, well guess some managers don't have brain capacity to think, remember boys n girls stay away from crack. I declined her offer, thanx again Petco because few times I was in there could have taken heater out for recall, instead my tank fried to over 100 degrees, the reason why heaters were recalled. Thanx Petco you pieces of shit | |
| Robert Gable | 7/29/11 |
| We have been carrying our three poms in on a regular basis to have them groomed at the local Petco in Jackson,Tn. We received a 10% coupon in the mail from Petco and it did not say anything about not covering pet grooming. Only at the time to checkout were we informed that they could not accept the coupon. I think it is very unprofessional for a company to offer a discount and then not stand behind it after the services are rendered. We will surely go elsewhere from now on after seeing how Petco handles their coupon offers. Also, please don't send any more of your junk mail to my home. | |
| Richard White | 6/23/11 |
| None of the phone numbers you have for Petco work. | |
| The Gaineys | 7/2/11 |
| Please if there is anyone reading this from roanoke va never shop at the petco on brandon rd for the simple fact we talked with the employees there about there pets looking so sick and half dead the woman looked at me and said how are they suppose to look and i looked at my husband and say WOW they should know how they look as we have a lep geco and they was the same age and there gecos looks smaller than a pencil they looked half dead how can a store work and run this way how come onnoe will help anyone when they need help and why in the hell do we have people from overseas running customer service and we can even understand them... 2nd they also sell crickets should be 30 crickets for 5 bucks lol we got the package home and it had 11 crickets lol this store needs to get there act together its awfull | |
| Maryellen | 6/20/11 |
| To bad they dont offer 0 star, thats the one I would have chosen. A new Petco opened up by my house, they have been open for 6 months or so. I have gone there a few times to purchase fish.. I always buy the feeders, because (A) they are chea[ and (B) I like to save them from becoming someones dinner. They first time I went I asked if I could pick out my own fish, the employee said he couldn't do that but he handed me the net and said if you want to catch your own it's ok with him. So I proceeded to catch the fish I wanted and he put them in a bag for me and I brought them home. Second time I go there to save more fish, I was once again told that I could not pick out any of them and told the guy that the last employee let me pick my own out. So he waid that he would get the ones I wanted, so I got home and put the fishies in my pond and everyone is happy. Third (and last time) I go into to Petco, I fun into the "Nurse Hatchett" of managers. Once again I asked if I could pick out the fish I wanted to which she replied "I see 300 hundred fish in there and it is NOT our POLICY to pick out fish, you get which ever ones I catch. There was a very cute little black one (I have never seen a "black" gold fish) I asked her if maybe she could try to catch a black one in the net as she moved the net in the water a couple of times. Once again I was told I could not pick them out, I said to her "you mean I cant even pick out the ones in the net that you caught and again she told me NO!! I asked to speak to the manager to which she blurted out I am the manager. What would be the harm if she had picked out a black fish for me or not, it would have taken all of 2 minutes and she would have accomplished, what most stores try to accomplish "A HAPPY CUSTOMER" now instead of a happy customer they actually lost a customer. Does that make sense. | |
| SB | 6/9/11 |
| I don't know why Petco sells small reptiles when they can't keep up with the demand to sell crickets to feed them! My son bought a leopard gecko in March '11, every week I go into the store to buy crickets, I'm told "Sorry we are out and if I sell you any, we won't have enough to feed our animals". They sell me the "crickets to go" which is a small box of crickets but there are less crickets for twice the price. I started going to the small pet store across the highway but they are now out of business (due to Petco). Now there in no where in a 15 mile radius to get crickets! This week I went in on Monday was told "no crickets but I have a shipment coming in tomorrow", the manager said he was doubling his cricket shipments due to the other store going out of business. I went in today, Thursday, and they're all out! I had to buy the crickets to go-AGAIN! My guess is it's a gimmick to make more money! There is another pet store on my way home from work, I'll stop there to get the crickets and give them my business! | |
| Sherry Grant-Clermont, FL Terrible Service | 6/1/11 |
| I will never shop here again. After being a loyal customer I went to exchange bird seed for a different brand and was told that even though my check had already cleared my bank they would not give me back the $7.00 in cash, but only as a store credit. The manager on duty said Policy states it must be 10 business days with no exceptions!!! I called the head manager the next day and asked if that was true. He said yes. They don't care if we come in 30 times a week the policy is the policy! I was shocked and saddened as we own a store in this town and would never think of treating a customer in this way. Fortunately we have another store called Pet Supermarket in town and they now have our business. PETCO won't be in town long. | |
| BUSTER | 6/3/11 |
| I wonder how many of these people are working for petsmart ? or P.E.T.A or are just trying to get something for free.Please people go get a life.All the people at the petco in dale city VA are great.And will do anything to help you.Maybe not every one is perfect but the same goes to every other company out there. | |
| Bobby Flynt. Beltsville, Md. store | 5/28/11 |
| My lady bought my 4m old English Mastiff (Duke) a fleece mat for the 900 series cage of his from the Petco near Liberty Rd. in Owings Mills. Unbeknownst to us, Duke is allergic to it or something that's on it. I'm in the Beltsville area, so naturally I am NOT driving to Balt. to exchange something when there is a dozen Petco's here. So, I go to the Petco in Beltsville(next to Domino's) to exchange this mat. I called before I went to make sure all was fine with an exchange. Upon my arrival, I located the man I spoke with on the phone(Bernard). I gave him the mat with its original packaging and he got amnesia on me. I informed him again, as I did on the phone, that I am not in possession of the receipt. So he feels the need to explain to me that I need a receipt for the REFUND...I never spoke of getting my money back. All I have been saying is exchange. Being as tho my car is acting funky, I chose to walk to this store(2min walk) as oppose to driving to my regular store. After getting the whole exchange/refund sorted out, Bernard tells me I need the receipt for an exchange too. Again, I have to explain to Bernard PETCO's return policy, even though it is on the back of every roll of receipt paper AND Bernard is on the register. So he still is stuck on it until I ask him feed some receipt paper through the register. Printed in BOLD RED letters is Petco's return policy. I show him, since a customer is clearly never right with this company and now his pride kicks in. He states that even though he has read what someone with a higher pay grade than him has said to do, he is not gonna do a return without a receipt. EXCHANGE!! NOT REFUND/RETURN!! So , I show him, it states that "without original receipt, no refund will be issued but a Petco gift card will be issued for the amount that said item is selling for at time of return". He calls his manager at that time, who obviously was somewhere ear-hustling because she just walked right over without batting an eye at anybody and just snapped "U need a receipt!!" and walked away. NEVER will this store get any money from me. Beltsville Petco= 0 star rating!! Bad service, bad policymakers or followers rather. I, along with my 2 sisters, who also own huge dogs(Presa de Canario & Bordebeaux) always go all the way into Laurel to the Petco there. Smaller store, wider variety of dog food though. Collectively, there is no way we don't spend $2k a month there in food alone. I, alone spend $673 every 3 weeks. This store obviously does NOT follow normal Petco policy. Staff is great and helpful. Staff member, not a manager, called me the other night to inform me on a fish matter I needed help with. THAT is customer service!!! 5 STARS FOR THE LAUREL PETCO!! They go above and beyond for the customer. I'll be down there immediately when my car get good or I hitch a ride with one of my sisters. We all live in the same area. Too bad for Belt. Petco, we coulda boosted your sales. | |
| Susan Catone | 5/21/11 |
| Today, my husband went into Petco to purchase 30 crickets. There was only 1 cashier and 1 person in the fish department. The store was busy and my husband had to wait 1/2 hour to get CRICKETS!!! This is not the first time this has happened. Incidentally, I've been going to this Petco on Serene in Las Vegas for years. Does anyone who's a regular see that this organization fires people left and right? Just when you get to know someone that works there, they're GONE!!! Like the wind...I would never work for this corporation ever. If I had a choice about shopping for crickets, I would definitely find another place to purchase them. They sure as hell are NOT reasonable with prices either. | |
| upset and unhappy customer | 5/14/11 |
| we bought 2 guinea pigs from the delafield wisconsin store in november 2009,this puchase was eventful free.we decided to buy 3 more.they were tiny when we brought them home,almost immediatly we saw running eyes,sneezing.we called the store,told them they were sick,the girl at the store(stephanie)told me we had to sell them back to the store so they could take them to the vet.when they were done being treated we could get them back.she called us 4 days later and said we could pick up 2 out of 3 of them.i said to her i thought the one was still sick. stephanie and the manager(tracy green)assured me they were fine and that i could pick up the third one in a few days.well we got the two they released home.but sammy the one i thought was sick was very lathargic.i called a private vet to have her seen,the vet told me she was close to death.she had a severe upper respitory infection and because she was so young that made it worse.we called tracy green at petco in delafield and demanded they pay our vet bills.eventually they did,after a long uphill fight.those poor babies are 14 months old and are still sickley.petco corporate never answered my letters and all i got was a lot of crap from the store.infact tracy told me if i caused more problems she would sell our 3rd pig she still had possession of.shame on them.NEVER BYE A PET FROM PETCO.PLEASE!!!!!!!!!!!!!!! | |
| Luann | 5/14/11 |
| I went to the Petco in Patchogue, New York today to get my dogs their vaccinations. I bring a lot of rescue dogs to get groomed at Petco in Patchogue before they get adopted out. I work with many rescue organizations in Suffolk County Long Island. I bought two dogs today at 10 am to get vaccinated and had a wonderful experience with the Vetco Vets. At around 11-11:30 I was finished and went to the grooming department to ask a question about one of the rescues and was going to make an apointment for three other dogs who are comming in next week. The female manager in the grooming department was so rude and unprofessional. She first said can I help you? so I asked her a question about one of the dogs anal sacs and she walked away and rudley smirked and pointed from far away and said they are up there and under her rolled her eyes and walked into the back room. The nice young man saw what happened and came to me to answer the question and he remembered one of the dogs that I had. But I feel the manager should not be working with animals. She was not only rude to me but also seemed to scare the annimals that were on the grooming table. She doesn't even seem to care about them or customers. At this point I am not going to bring any more dogs to get groomed there or buy the food and supplies. I will also report this to all the rescues that I work with in Suffolk county so they will bring their dogs elsewhere. I never had an experience like that before in my life. I am 47 years old teacher, friendly, easy going and love animals. If a student asked me a question I would never treat them like that. Sincerely, harleyonli@yahoo.com | |
| Lynora | 5/9/11 |
| I WILL NEVER SHOP OR GET MY DOG GROOMED AT PETCO- ANNAPOLIS, MD!!! THE MANAGER GARY IS EXTREMELY RUDE AND INSULTING. I have been a PETCO customer for over three years and have patronized PETCO Annapolis for Grooming Services and to purchase food and supplies for my dog. On Monday May 9th my dog, Lexie had a grooming appointment at PETCO Annapolis. She was dropped off at 12 noon and I picked her up around 4:45pm. When I returned home I noticed a flea that was embedded in her skin. When I called the store I asked to speak with the manager, I spoke with the store manager- Gary. When I described what happened he immediately told me that I am “lying” and there is no way possible my dog could’ve gotten a flea/tick from his store. I told him that I have been a customer of his store for about three years and since that time I have had no complaints whatsoever with the grooming services, it’s just that I have never seen a flea/tick on my dog when she returned from grooming. Before my dog was groomed she was given a single dosage of Frontline two weeks ago. He told me that I need to understand how Frontline works and that my dog was probably flea infested before she came to the store. I asked him if anything could be done to rectify the problem and he said no. He informed me that I couldn’t get a refund because the service was already rendered. At that time I asked if I could speak to another manager and he gave me the phone number to PETCO Customer service. I asked for the district manager name and address and he told me that I am not authorized to receive that information. When I asked him for his name and told me it was Gary, when I asked for his last name he told me that “he would never give me that information” and promptly hung up the phone. I didn’t call that number but instead contacted the corporate office to file a complaint. I am sorry to say that I will not patronize any PETCO stores nor utilize their grooming services. I am amazed and disappointed at the blatant disrespect I received when speaking to the Petco store manager. | |
| MARION | 5/9/11 |
| I have been a PETCO customer for over three years and have patronized PETCO Annapolis for Grooming Services and to purchase food and supplies for my dog. On Monday May 9th my dog, Lexie had a grooming appointment at PETCO Annapolis. She was dropped off at 12 noon and I picked her up around 4:45pm. When I returned home I noticed a flea that was embedded in her skin. When I called the store I asked to speak with the manager, I spoke with the store manager- Gary. When I described what happened he immediately told me that I am “lying” and there is no way possible my dog could’ve gotten a flea/tick from his store. I told him that I have been a customer of his store for about three years and since that time I have had no complaints whatsoever with the grooming services, it’s just that I have never seen a flea/tick on my dog when she returned from grooming. Before my dog was groomed she was given a single dosage of Frontline two weeks ago. He told me that I need to understand how Frontline works and that my dog was probably flea infested before she came to the store. I asked him if anything could be done to rectify the problem and he said no. He informed me that I couldn’t get a refund because the service was already rendered. At that time I asked if I could speak to another manager and he gave me the phone number to PETCO Customer service. I asked for the district manager name and address and he told me that I am not authorized to receive that information. When I asked him for his name and told me it was Gary, when I asked for his last name he told me that “he would never give me that information” and promptly hung up the phone. I didn’t call that number but instead contacted the corporate office to file a complaint. I am sorry to say that I will not patronize any PETCO stores nor utilize their grooming services. I am amazed and disappointed at the blatant disrespect I received when speaking to the Petco store manager. | |
| norman west | 5/10/11 |
| the people in sarasota, fl are negligent and incompetent fools lead by a manager that is worse.....they sell spoiled food with bags of food that have cocoons on them and a green product that turned white sits on a shelf waiting to be sold....called corp and they are worse than all of them....summary is, i shop now at petsmart that is 2 miles away....bye petco, happy spoilage and filth.......... | |
| No More Petco | 5/1/11 |
| Petco Stockholders should be made aware of what a the disaster this company is and that it is heading "down the tubes". -Incompetent, often disrespectful and vulgar, management at both the store and corporate levels -Inhumane treatment of animals (many die in the store and soon after purchase) -Customer "Service" personnel (phone) speak unintelligible English. -" " " often cannot understand simple clearly spoken English -" " " cannot figure out how to handle "unusual" (non-scripted) problems/questions -Online "account" was inaccessible with order number My most recent (and last) Petco story: I placed a large online order with free shipping. I only ordered a dog kennel and a few other items from this company because of the free shipping for the heavier items. I tried to access my Petco account online using my order number, etc. (as per the email I received from Petco) to see the delivery dates. I tried numerous times, but could NEVER gain access. I then called Petco Customer "Service" to ask how to login online. They had no idea. They then said that they would look up the two delivery dates. It took quite awhile and many times on hold for the person to finally tell me the two dates. The customer service woman had a difficult time understanding what I said, even though I tried to speak in slow, clear, grammatically correct English. The items came on time. One dog harness in the order was defective; a piece of nylon webbing was sewn on backwards, making it unusable. I called Petco Customer Service again to ask how to return this one and get a usable one. I truly almost could not understand the woman. She spoke very quickly with a strong Philipino accent. After much delay, many times on hold, she finally said that I shouldn't send back the bad harness, she would refund my money, and that I should reorder the harness. I said that I had received free shipping originally and why should I have to pay for shipping for something that was their mistake. She put me on hold again. She did not understand what I was saying. She kept telling me that she would give me a refund and that I should reorder it (and pay shipping). I asked for a supervisor. She transferred me and I waited on hold for quite a long time again. The supervisor finally came on the line just before I was about to hang up. She spoke better English and after a bit of clarification, she understood what I was asking. She said that I couldn't get the refund, but that she would send me another harness. I'd never asked for a refund...I told her I only wanted a harness to replace the defective one that I had received. She said that she would process it herself and that one would be sent to me without an additional shipping charge. We will see... Also, the music that was playing while I spent most of my time on hold was extremely loud, staticky, and several of the songs were offensive. Just this staticky chaos alone made me want to hang up and scream; maybe that was its actual purpose. Petco will never see anymore of my money. How can this company stay in business? Never again... | |
| Customer | 4/9/11 |
| The quincy ma store is incredibly rude and unorganized. The general management is disrespectful. I would suggest they fire all those associates and have more worthy professionals apply. I plan to file an official complaint with the better business bureau. | |
| Jordan | 4/10/11 |
| Close the Fremont, CA store and do our neighborhood a favor. Rude and unprofessional staff - how Petco found this many people who are terrible is amazing. | |
Liz M  | 4/21/11 |
| I purchased a ferret in the Milford, CT store. First of all, he was flithy!! his nails were so long they curled at the tips, his ears were discusting. He was so dirty, I had to give him 2 baths, trim his nails, use multiple qtips. I blew dry him, he didnt even flinch. Also, the ferret cage they keep them in had "NO" toys, hammock. Just 2 big balls he was sleeping in. Yes, ferrets love to sleep, sleep but when they play... they play hard. They need toys, balls. I did adopt a ferret from the westport store over a year ago, and she is an princess. I rescued her in time. Please give these amazing little friends toys, balls, hammocks too. | |
| Risika | 4/8/11 |
| I'm surprised by other people comments. I bought a corn snake from petco as well as everything needed for him (cage, heater, bedding, water bowl, frozen mice, etc.) and everything worked perfectly. When I went into the store the guy that helped me didn't know everything, but helped me find all the information I wanted. Also, he was very polite and patient. I didn't have to wait long to get help either. But not all Petcos are the same. Some do suck, but it's not the whole company probably only a few are bad. The one I go to (the one in Everett, Washington) is very clean, organized, good customer service, and so far reliable products. | |
| Deborah | 4/4/11 |
| I took my new puppie to the Petco in Eatontown NJ on March 31, 2011 to be groomed. I dropped him off at 6:30pm and picked him up at 8p. Got him home, walked him and took him inside. Once inside I saw bloody paws all over my off white carpet and then he jumped on my daughters bed and got blood on that. It scared me. I picked him up and saw three out of four paws bleeding with his back paw being the worst. I had to take him to the the emergancy vet. His nails were clipped to low down and the groomer never said a thing. I called on Saturday, the grooming manager said they would reimburse me the money for the vet, then she told me to call corporate which I did. At corporate a customer service rep took the info and said someone will call and I haven't heard from them yet. Then come to find out the groomer cut too much hair off of myy pomaraniens behind. I am very disapointed. | |
| Nancy Griffin | 4/3/11 |
| RE: Petco in Clermont, FL I consider myself probably one of Petco's best customers, being that I currently have 9 cats, 1 dog, and 2 ferrets (the ferrets purchased at Petco), and the dog we have groomed frequently. I volunteer for the local animal shelter that has their cats there at Petco's cattery, so needless to say, I am there quite often! The manager there, Sandy, has the personality of a sandspur! He barely speaks to the customers that walk in. I recently returned one can of Wellness canned cat food due to the recent recall alert last month and he issued me a gift card in the amount of $1.77. Approximately a week or two later, I tried to use the card and the asst. mgr couldn't get it to go through, so handed it back to me. So yesterday I attempted to use it again and it still wouldn't go through. The cashier called Sandy over and he attempted to ring it through and said "there's no balance left on this card" and walked away. Now I know it was only $1.77, but the fact that he was so rude is what infuriated me, especially when I spend $50 to $150 each time I shop there!! There is a PetSupermarket approx 1-2 miles down the road and I will start shopping there more often. Unfortunately, they don't yet carry the cat food that I like, but I will push them to!!! | |
| michelle | 3/30/11 |
| DOES ANYONE READ THESE??? PLEASE STOP GOING TO PETO !!! DON'T TAKE YOUR DOGS THERE FOR GROOMING- I HAVE BEEN A PROFESSIONAL GROOMER IN 3 STATES FOR 25 YEARS AND EVERY PET THAT COMES TO ME AFTER A GROOMING AT PETCO IS TRAUMATIZED FROM THE GROOMING AND THE OWNERS OF THESE PETS DON'T EVEN WANT TO GO BACK TO THE STORE!!! THERE ARE OTHER PLACES TO BUY DOG FOOD AND SUPPLIES!! PLEASE START SUPPORTING LOCAL DOG FOOD SPECIALTY STORES, ORDER ONLINE, OR WHATEVER IT TAKES TO STOP SUPPORTING PETCO AND KEEPING THEM IN BUSINESS TO KEEP ABUSING AND HARMING OUR PRECIOUS PETS!! BOYCOTT PETCO EVERYWHERE!!! PLEASE FOR THE SAKE AND LIFE OF YOUR PET!!! I KNOW OF DOGS BEING KILLED IN CAGE DRYERS, AND BURNT SKIN, CUTS THAT NEED STITCHES AND OTHER UNIMAGINABLE PAIN THAT HAPPENS TO THESE INNOCENT ANIMALS ON A DAILY BASIS!!! ITS UNACCEPTABLE AND NEEDS TO STOP IMMEDIATELY!!! | |
| Teresa, Long Beach, CA | 3/28/11 |
| I usually dont shop at Petco ... buy hubby has been going there lately. Back in November, we shelled out about $200 on a guinea pig, cage and splies for my daughter to have the pet she wanted. We since have gone back monthly to get supplies for all of our animals = dogs, hamsters, guinea pig and a rabbit. In January or early February, again our dumb butts spent about $200 bucks on dog supplies - one of which was a $25 leather and stud collar for our pitbull. Now, I am not a good judge at sizing, not even for my own clothes, let alone for a dogs neck... of course, I bought a collar that was way too big for our dog. I tried to return it, but had already thrown out the receipt... was only looking to exchange for the smaller size -- they refused to let me do that just because I didnt have the receipt. All the tags and every thing were still on the collar, I just didnt have the receipt. I saw nothing wrong with exchanging it for the correct size, especially since the sucker cost $25!! They said there was nothing they could do... no exchange, no credit, just out the money ... next time measure the dogs neck... at that point, my hubby grabbed me and stopped me from slapping the stupid out of the staff. I put everything I had ready to purchase back... I will never shop there again, Petsmart only ... thats where we usually go and have been for years, will never try PetCo again, my pets will eat Walmart Food before I step foot in Petco again!! I told the staff that this was very poor customer service, and they smiled and giggled!! We ended up giving the collar away to a complete stranger in the parking lot because we dont know anyone with a large dog, and wanted the collar to be used. All of this occurred at the Petco in the Home Depot Shopping Center off of Spring & California Ave in Signal Hill, CA. | |
| Javier Echevarria | 3/23/11 |
| I took my three dogs to the PETCO in Morgan Hill, Calif. this past week. I took with me a coupon for "First Time Bath Customers Only." The coupon listed the price for my large dogs at $29.99, Two of my dogs had been there once before and I was quoted $45 for those dogs. After I had dropped off my dogs I got a call from the Grooming Manager Tina saying that I would be charged an additional $12 for one of my dogs, because it had mats on her chest that they didn't find when they initially checked her. When I picked up my dogs, they said they were charging me more than the coupon's listed price, because they couldn't enter that price on their computer! Finally, one of my dog's beard was a dirty as when I brought him in. When I pointed this out, the groomer got a rag and wiped his beard! When I complain to Tina, the grooming manager, she said it would be a shame to loose us as a customer because the dispute of a dollar. I couldn't agree with her more, on that point! I felt it shameful on them to nickel and dime their customers when they lure you in with a coupon listing a specific deal. | |
| BirdLover | 3/15/11 |
| Pet Supplies Plus 1168 Farmington Ave, Bristol, CT 06010 (860) 585-5544 03/15/2011 Absolutely filthy and disgusting living conditions for the birds in this store resulted in a failing surprise Health Inspection by a CT Dept of Agriculture Officer on February 18, 2011. The birds drank green water from bowls half filled with feces, ate contaminated food and picked and chewed on rancid bedding at the bottom of their cages on a daily basis. Many birds were infested with mites. From day to day, new birds, ranging in age from months to years old would show up in these dirty cages without quarantine. Birds that were accepted off the street and placed indiscriminately in the cages for resale. Money is number one in this store, not the animals. The employees walk around with their mouths hanging open and when you ask them to change the bird water it's always too much trouble. The manager, "Bob", is your best friend when you have your arms full of items at the checkout counter, but just try and mitigate a health problem that you have with a sick animal purchased from him. He will double-talk you on the phone in an attempt to convince you it's' YOUR fault, and when he cant he will just hang up in your face like a small child throwing a tantrum. One would think that a smaller pet store chain such as this would be a better choice than a "Petco" or "PetSmart", but obviously they do not have any set procedures in place to assure the health of the pets they sell and just allow them to live in filth. If you love animals you should think twice before you give "Bob" your money at the expense of the health of the animals he "sells". | |
| Mr. PIB | 3/8/11 |
| I ordered a cage online. 1st it was out of stock and they sent an email stating it was back in stock. Chated w/online rep to verify item was in fact, in stock. Rep stated it was. Received email later after order was placed that the item was backordered. Item is no longer listed on their site. I personally called vendor, Marvelous Pet Supplies, to check if item is still being manufactured and their number is disconnected. Web site is still valid. Friday I called petco rep and they said they would check the status and call by Monday. It is Tuesday and I recieved no call. Called corporate headquarters in California. Once I reached the operator and she said she would transfer me to a manager. 6 rings and the line went dead. Now it just rings when I try to reach operator. Very poor support and no help at all | |
| Debbie Hammel | 3/8/11 |
| I was at a Petco in Triadelphia, Wv looking at their Water Dragons. One was very upbeat, energetic, and acted friendly. I noticed what looked to be a tail of another hidden behind a big faux cement water bowl. I approached 2 employees of the department and asked which one was for the reptile department, to which the reply from the male was,"I am done. My shift is ended." So, I turned to the female, who replied," I don't know what to do with a reptile. I am not familiar with handling them." and blah, blah, blah. I told them I think one of them is dead in the tank and the guy then went to the tank, pulled it out, which the smell was horrible, and pulled the almost dead Water Dragon out and said,"Oh yeah. You don't want to buy this one. He isn't dead yet, but he's a cold one." Then, he proceded to lay the almost dead, very dark green/black reptile right on display and pushed the tank back in and went on his merry little way while the female walked away. Needless to say, I am sick to my stomach as is my daughter and her son, who is only 4. The male also said that the reptiles are brought by Fed X and 'they get tossed around quite a bit, I imagine.' WTF?!? Does Fed X seriously have boxes of reptiles that they just toss around all day long and then take them to a pet shop to sell for $50.00 or more? No wonder they mostly look so rough and tattered and are unfriendly. :( I have the highest compassion for animals and I am so appalled by this that I am taking it as far up the chain as I can. I will never, ever go to Petco again for any reason whatsoever and I will definately spread the word of how these reptiles are treated. Petco should be ashamed of themselves! | |
| Annie Callahan | 3/10/11 |
| This is the worst store ever, I will never shop here and if you are a dog lover I advise you to do the same. Our beloved family dog recently had to have a front leg amputated, our vet advised us to call around and see if any of the local pet supply stores had speciality clothing due to the fact the scar was very bad and could be alarming to some people especially our very young sons. We called Petco in Woburn Massachusetts and asked if they happen to carry clothing for three legged dogs which there is a line of clothing called Tripaws, we were hoping they carried it. The woman who answered the phone was so rude. She told us, " Why dont you just make it easy on yourselves and cut the other leg off." I am still in shock over this, I hope this place gets shutdown soon. Meanwhile, Me and everyone I know who owns a pet will be across the street at PetSmart. | |
| Carrie | 3/5/11 |
| I am completely at a loss for words right now. I purchased a female guinea pig on February 12, 2011 at the Petco in Northridge, California. Today, March 5, 2011, I noticed that the female guinea pig is now PREGNANT. Knowing that she was not impregnated while in my care, I called the store and asked to speak to the store manager. I spoke to a guy name David, who was helpful. I explained my situation, and asked what the store policy was on pregnant pets. He told me that the store did not have a policy on pregnant pets. After pausing a few moments, he asked when I purchased the pig. I told him when I purchased it and he told me that the 15 day pet guarantee had expired, but he was willing to take back the pig. I told him I wasn't comfortable with that, due to the fact that they would probably euthanize the pig, either while still pregnant, or shortly after birth. He said that there wasn't anything else I could do. I am planning on contacting the headquarters and demand that they pay for the vet bills. Oh, but the story gets better. After contacting a guinea pig forum on the internet, I found out that this pig, due to her coloring, carries a genetic defect that is lethal to its pups. Oh great. Its not that I was sold a pregnant guinea pig, but I am also sold a guinea pig that will most likely die in labor, or give birth to pups that will die shortly after birth. So do I take the pig back and let them kill it, or do I let the poor thing die in labor? Either way, Im screwed. First off, petco breds a guinea pig that is WAY to young to be bred, they mix female and male guinea pigs, sell an unsuspecting customer a pregnant guinea pig, and then expect them to foot the bill? I think not.... Petco does not responsibly take care of their pets and I would recommend going somewhere else for pet adoptions. | |
| Heather | 3/2/11 |
| Took my son to Petco Northridge last night, to get a fish for his 9th birthday. Thought it was going to be a pleasent experience, wow was I wrong. After standing in the fish dept. for 30 minutes, NO help, my son went to the register to tell the female clerks that we would like some help. They paged 3 times to get help for us and still not one employee came. It's now 45 minutes and the manager of the store has passed us numerous times. I finally stop him ask for help. We tell him that we want a gold fish, he proceeds to tell us that we have to have a 10 gallon tank for one little gold fish. I dont want a tank that big but am willing to look at other options. I begin to ask him questions, and he walks away from me mid sentence to answer the phone. Again we are waiting for help, still astonished that we have been there so long. Another 15 minutes goes by finally fed up, son in tears, I walk to the register and sarcasticlly ask for help from someone that isn't an "a**hole". A lovely girl came over showed us options apologized for her manager, picked our fish out, were on our way to get the fish and pay for my now 5.5 gallon tank. The manager told the employee that he was REFUSING service to me because I wasn't getting a 10 gallon tank. I will NEVER shop there again. Horrible manager, left my son in tears empty handed and never bothered to take the time to see what my son wanted. PETCO should be ashamed of themselves employing such rude people. | |
| Shaken | 2/26/11 |
| I just visited this Petco and am still shaking. I went then they were having their Pet Adoptions going on. I not sure if anyone else has noticed but the conditions these dogs are placed in can be really pretty bad. They are in a small pen with usually a lot of pee on the floor. Well as I was getting my dog food a fight broke out in the pen between a small dog and a pitbull. Seriously why would you put three small dogs and a pitbull together. Needless to say the pitbull was mauling the little dog in front of about 10 small children with their parents. What really made it worse was that the associates literally watched as the dog was mauling the little dog - even the "Trainer" had her arms crossed and did nothing! I ran over there and started yelling "do something" as well as the group that gathered around. One staff finally went over the fence and pulled the pitbull off of the little dog. Then they didn't help the little dog right away, we had to tell them it was badly hurt. It had a bloody leg and one of the staff picked it up and carried it away. But it gets better. They literally left the pitbull with the two other dogs until some boys showed them how they could keep the dogs separate using the fencing that surrounds them. My heart ached - come on these dogs have been through enough. This desperately needs to be better monitored and do not put pitbulls with small dogs - it doesn't work! Even Pet Smart's Pet Adoptions are much cleaner and controlled! Thank you for reading. I just had to vent. | |
| Quality contractor shafted | 2/25/11 |
| i am/was a service provider that have provided excellant service to your stores and got booted because of switching of management companys and was told ive been the best service provider in a very long time by your local petco managers(overa dozen of them). i was in charge of over a dozen petcos. what do i tell the employees when they get 4 out of 5 at the least as a rating they lose they jobs(only had them a few months)? Four great workers are gonna get laid off cuz of poor management of your company. Nobody contacted me. i had to hear from the grapevine that the managment company i worked for got let go and my last day is end of week. thank you for running such a a**backwards company. if someone would answer the phone or called me i wouldnt have had to put petcos b.s. on net. 1 out of 5 stars cause at least you pay your bills other then that ZERO. my money was always on time and my service was 4 star plus continueously. so why would headquarters let this happen? we always did a great job as per petco managers. nice places bad corperation. :( my family or employees didnt deserve it. bet petsmart dont do this to there own. signed, Amazed & Upset over big corps who dont care about their customers and workers. | |
| John Davison | 2/23/11 |
| THE worst customer service EVER!!! Everyone is in the Philippines and do not speak english. I spent over an hour and a half attempting to place an order with Petco.com and using their toll free number and they tell me it is not possible to speak to someone in America. What a shame Petco!!! I'll stick with my local pet store in America! | |
| kim | 2/22/11 |
| They left my dog in a kennel for 6 hours after they said 2-3. The manager told me to go to rude customer line. I called him a a-hole. He threatened to call the cops on me. His pants hung to the floor and he had no name tag. They charged me for the wrong dog for 6 years it was way more expensive. He told me to get out of the store yet wouldnt give me my credit card. I had a 10.00 off grooming coupon but because he didnt know how to do the computer he told me it was for other items in the store. Never go to petco. I am getting a lawyer on this. | |
| karen jensen | 2/22/11 |
| I tried to order on line a 20 pound bag of bird food, because of the petco computers messing up I ended up ordering 3 bags, I called the coustomer service number and of course got a India office, the man said he would cancell two of the orders, and the money would be immediately refunded to my account. What a lie that was!! I checked my bank statement on line and I am still being charged for three bags, I called the coustomer service number again and this time got a women in India who said all three bags would be charged and taken out of my bank account and in 4 -6 days money for two would be replaced. Which is NOT EXCEPTABLE. I asked to speak with a supervisor and she said none were there I asked again to speak to a supervisor and she said the supervisor would only tell me the same thing!!!!I am really upset they would not even give me a supervisor to straighten out this Mess. I ended up calling my bank which said NONE of the bags where cancelled and in two days I can go into the bank and sign a paper and the bank will go after my money. I will NEVER USE PETCO ON LINE AGAIN, I HIGHLY SUGGEST NO ONE ELSE DOES unless you want a real headache and a ton of stress!!! to bad I can't give this situation ZERO stars!! I see Petco fixes that too. NOW I wonder if the one bag of bird food will even arrive here and is even fresh!!!!! | |
| Never Again | 1/17/11 |
| I have to agree with the pervious ratings, First I placed and order and cancelled it because I wanted to change the delivery time.. The first order was cancelled and I receive the cancellation E-Mail. only to find out that PETCO billed me for the cancelled order, Second I placed the second order and wanted 1 business day delivery yet it has been two days now and it still hasn't shipped.. Lesson learned had I read this page before I ordered I would have saved myself a lot of grief | |
| jane | 1/25/11 |
| BOYCOTT!!!!!!!!!!!!!!!!!!!!!!The customer service dept. is outsourced to the Phillipines and they can't understand anything I said. GET OUR JOBS BACK INTO THE UNITED STATES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Jan Stern | 1/4/11 |
| I also had problems with an on-line order and ended up having to bring it to our local store to receive in-store credit. (I donated the credit to a shelter, I want nothing from this store) Then Jan 2, 2011 I went in to check on the rats (yippe, none there) and saw this weirdo creepy guy staring at the white mice. When the salesgirl came over to help, he said he wanted on for his snake. I then interrupted by asking if they sold frozen instead. She said yes they do, the creep then said "but it's no fun to watch"!! Egads, are the employees suppose to just sell to any sick pervert? (a snake WILL eat frozen, warm it up) Then the stupid girl prceeded to pick the poor mouse up by the end of his tail!! Very inhumane! NEVER buy from petstores while shelter animals die! | |
| Doug M. | 1/4/11 |
| I purchased an item online from your website the begining of December. After 2 phone calls to Petco and being told it will take a few weeks to get the item to me and over 2 weeks of waiting I called again. This time I was told by (someone located in the country India or Pakistan, I could barely understand the person speaking to me)that Petco had decided to cancel my order and never notified me. I had passed up other specials from other petstores which were now expired (since 2 weeks had gone by) only to have Petco cancel my order. You wasted more of my time, effort and money than any of my other holiday shopping this year. From now on I say PETNO! Hello DrsFosters/Smith and PetSmart, etc... My suggestion as your customer, aka your boss, aka the reason you make money, aka the reason you have a job, aka the way you feed your family, etc...Treat your customer better, stop sending customer service jobs overseas (I don't do business with ANY companies that farm out jobs to foreign countries). Your services are no longer needed Petco, goodbye. | |
| Louise I. Reid | 1/8/11 |
| I am very angry with your check system. On Saturday 1/8/11 at your Highland Park/St. Paul store my check was declined three times even with my bank on the telephone and rewriting a new check X2. This is your problem not as I was told the banks problem. Last year I even called the telecheck company and verified I was cleared and you still continue to embarrass me. This will be the last time I shop at petco now that there are better competitors in my area including Chuck and Dons that do accept my written check. | |
| Mark | 1/11/11 |
| If there was rating of "0 Stars", the Petco organization would get it. I started calling Petco through their customer service. I wanted their corporate phone number so I could ask a policy question through their human relations department. Of course, customer service was being to nosey and I told them that my question was none of their business. My original simple question took about 15 minutes to take care of and I finally got an operator, at what I thought was corporate. I asked to be switched to their human resources department and I was questioned again. The operator didn't need an explaination why I wanted to be connected, it's not within her job scope. I explained anyways and told her that customer service was not the proper department for my question. She transferred me to customer service overseas. I asked the representative if he was in the USA and he said he was. I asked again to be connected with corporate and he started to give me the runaround. I asked again about where he was located and finally said he was in another country. Knowing the basic Federal Commerce law, I asked to be connected with a rep in the USA. He said the calls were being re-routed to them and wasn't able to connect (he didn't try and this is one of the famous lines used by overseas reps). I told him according to federal law that if requested, he must connect a customer with the USA...no excuses. So, after too many requests, and he was also being too nosey during this whole process, he comes back and says he's going to send me to his boss. I asked him if he knew and comprehended basic English and he says that he's still sending me to his boss. I am more than angry and hung up. This is now almost 50 minutes later since I first started. I next called a store in San Diego, CA and they gave me the number (I did find out that corporate was in this city). I got through to their human resources department just to here the phone ring until I got sent back to main menu again. I finally got the operator and she got me to a voice mail. I didn't want to leave a message because I didn't want some employees to get in trouble until my policy question was answered. I had also told the operator about my experience with their customer service, so I knew I want to talk to somebody farther up the chain. So, I followed the voice mail instructions by hitting 0 to be sent back to the operator. I got caught within the voice mail menu for awhile and had to keep on hitting 0. The operator's phone now started to ring. When it rings to much, it puts back into the main menu, that's when you have to hit 0 again. This happened about 8 more times and I finally hung up, they didn't want to pick up the phone again. Now it's been about 1 hour and 45 minutes since first started this simple quest, and my policy question still has not been answered since no one at corporate has heard the question. I put this question to you, the reader, "Is it correct to post the upcoming work week schedule one day before the week starts?" The employees don't work the same days every week. If you don't work on the day the new schedule comes out, then you don't know when you work. The employees have to make a special effort to find out their hours and they shouldn't have to if their bosses knew what the hell they were doing. The employees can't schedule important appointments. They could be fired by not going to work because of a previously planned appointment. Just so everybody understands, I am not an employee of Petco. I am an ex-customer of Petco and Petsmart. I washed my hands of both chains years ago because of their bullshit handing of customers, and those are also long stories. Petco doesn't really care for their employees either. I'm not done yet with trying to talk to corporate (and I hope they read this along with the other stories I saw). I saw who owns Petco in Wiki and I'm going to contact them. I have a call in for the United States Commerce Department to file a complaint about Petco's customer service. See what happens when something so simple can get complicated get someone pissed at them. | |
| Linda L. Golliher | 12/23/10 |
| Your online service is about the worst I have ever seen. First the cage I wanted wasn't available and no one knew when it would be available. So I ordered a cage that said it was available. Two days later I get an email saying it is back-ordered. I called customer service again and they just said they didn't have a thing they could do and sent me a link to the website so that I could find out that they didn't have any comparable cages in stock, so I canceled the order. I called customer service again. I asked to have the item guaranteed at the current sale price so that I could order it when it did come in. They tell me they have to get approval from "their" vendor. Since when does a company have to get approval from a vendor to perform customer service? So now I have no cage. I have birds but I don't have a cage. What is wrong with this company? | |
| Tina | 12/17/10 |
| WOW! I was beginning to think it was just me having issues with Petco! The first incident was quite a while back. I purchased some cat food and other items, around $65 worth and realized I had been overcharged by about $10. I had literally walked out and walked right back in. After I showed the assistant manager the tag and what had rang up he said well someone just hadn't changed the tag. He said he would give me a gift card. I said I don't want a gift card, I wanted the cash back. He said they couldn't do that because I had written a check. I said then return it all, ring it up at the correct price and I would write a new check. Nope couldn't do that either. It was a gift card or nothing! This went on and I finally said your stealing from customers by overcharging them and I'm not leaving without my money. He proceeded to tell me if I kept "yelling" at him he would throw me out of the store (all this in front of my young boys). He, by the way, was the one yelling at me! I then told him he had yet to hear me yell! I took it to the corporate level without any resolution other than "oh thats not how we do business". Just yesterday my stepdaughter had to return 3 items totalling 17.00. I had purchased items in an emergent situation with a check and sadly the animal passed so I did not use them. I purposefully waited the 10 business days to return because I used a check and did not want an issue. She was told that they don't give cash back. She called me and I asked her to let me speak to a manager. She handed her phone to the guy that was "helping" (ha) her at the register and I asked what the problem was. He said "I'm just going to give her the money back cause I don't want to listen to you get on my case" and then he hung up on me! When I spoke to my stepdaughter she stated he then threw her phone on the counter, mumbled, used very foul language, tossed the money at her and stated "merry christmas and tell your mom she's not welcomed in the store anymore". Funny I have never felt welcomed there! Of course I got no where with the store manager who started getting an attitude when I spoke with her. I assured her that I would never darken their store again and I would let everyone I could know how horrible the service is. It is so shocking to be treated that way and corporate is less than helpful. I truly HATE Petco. Petsmart is sooooo much better.....heck so is WalMart!! | |
kelly  | 12/15/10 |
| My experience with Petco has been generally positive. The only issue is the free shipping not being offered on dog food. Most retailers are getting up to speed and offer on-line promotions and allow in-store pickup. Especially valued with bigger / heavier items. I understand the extra charges for home delivery cutting into the store margins but as mentioned, other retailers seem to have addressed the issue with a in-store pick-up policy. Maybe Petco needs to improve the technology? | |
| Patti | 12/13/10 |
| I went to Petco in Poway, California and bought a gift card. I intended to get two for $50 each but somehow ended up with one $100. I took it back to the Petco in Mira Mesa and was told by the "branch manager" to take it back to Poway. I took it to Poway and they said "no refunds" on gift cards. They said it is printed on the receipt. HOWEVER, YOU DON'T SEE IT ON THE RECEIPT, ASSUMING YOU WOULD READ IT THAT MOMENT, UNTIL "AFTER" YOU PURCHASE THE GIFT CARD. they would not give me a refund nor give me two $50 cards. BEWARD!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| VIRGINIA | 11/29/10 |
| WHILE VISITING THE HAGERSTOWN MD STORE TO PURCHACE SOME NATURAL BAR TREATS I TRIED TO USE THE COUPON ON THE BACK OF THE LAST BOX I PURCHASED I WAS TOLD THAT THE COUPON IS ONLY GOOD FOR THE TREATS PURCHASED AT THE BAR NOT IN THE BOX THAT CLEAR SAYS NATURAL TREATS. WHEN I SPOKE WITH THE STORE MANAGER SHE STATED RATHER RUDELY THAT SHE HAD BEEN THE STORE MANAGER FOR 8 YRS AND IF HER EMPLOYEES WERE GIVING ME A DISCOUNT THEY SHOULD HAVE SHE WAS GOING TO CORRECT THEM IMMEDIATELY, SHE THEN PROCEEDS TO CALL HER DEPT MANAGERS TO THE FRONT OF THE STORE AND BERATE THEM AND EMBARASSE THEM IN FRONT OF EVERYONE....SOMEONE NEEDS TO GET THAT MANAGERS OUT...WITH AN ATTITUDE LIKE THAT I WILL NOT GO BACK TO THAT STORE AND WILL QUICKLY TELL EVERYONE I KNOW TO STAY AWAY...SHE HAS ZERO MANAGEMENT SKILLS...AND IS NO LEADER TO HER STAFF...WHAT A SHAME...IN TODAYS ECONOMY...I GUESS THEY DON'T CARE IF THEY LOSE BUSINESS. | |
| Laura | 11/24/10 |
| Poor Petco.com = sells items not in stock; lied about delivery time frames; took five calls and several emails to finally be told that the expensive cage I ordered would not be available until sometime in January 2011. Lies, lies and more lies. Our local Petco store is usually well stocked and staffed by great folks. However, I do not want to enrich Petco or reward them in any way because of this poor experience, so I will no longer shop there. And, yes, the off-shore customer service is not a good experience. | |
| Mike | 11/8/10 |
| They snipped my dogs eye while grooming him. They brought him to the vet and paid for it but the shot that they gave my pet caused a lump, which I paid to have checked for cancer. 250 bucks and they have not reimbursed me. Pay me 250 or lose a customer for life???? They chose to lose me all the people i know. Well done PETCO. Well done. | |
| gayle | 11/1/10 |
| the petco store at 1-45 and cypresswood in SPRING TEXAS LEAVES ALOT TO BE DESIRED IN CUSTOMER SERVICE,this start from manager to cashiers.I will not ever do business with a petco store because of my recent experience on 11-5-10 and again on11-8-10. | |
| joanne | 10/25/10 |
| Do not buy "Rawhide Twist Sticks". These are for dogs. My dog almost choked to death last night...Please DO NOT give these to your pets. They shread. They are distributed by Petco. | |
| Corporate Needs to Take a Closer Look | 10/17/10 |
| I found all these comments very interesting. It appears that Petco has some serious customer service issues that are nationwide. From my observances in Alaska, I see the same issues. I happened to be in one of the stores when they were being visted by "corporate" and were being led around by the store manager. She was cheerful and complimentary of her employees, etc., but I later discovered that was just "for show" because when I was in the store a few days later, I couldn't believe she was the same person. She was publicly humiliating an employee right out in the open in front of customers. If someone needs to be disciplined, at the very least, it should be in private! It might also interest you to know that this particular young lady had waited on me on several different occasions and was extremely knowledgeable and helpful. I made a large purchase BECAUSE of her helpful suggestions and guidance. In my opinion, she deserved a great deal more respect than she received from your store manager. Perhaps the problem at Petco is a result of poor management and under appreciated staff. It would probably be a good move for a corporate representative to visit store locations UNANNOUNCED posing as a customer and see what really goes on in their Petco stores. It would also be a good idea to speak with employees and find out their feelings. Just a suggestion to help eliminate some of the negative input regarding Petco........ | |
| Sue | 10/18/10 |
| Worst customer service EVER!!! ONCE I get my refund, I will NEVER visit another Petco Store. Customer service is outsourced as you can tell each time you call and get someone that you can not understand and they can not understand you!!!! They will not give you the corporate number! With service like this, Petco is making it much easier for PetsMart to succeed! A new store just opened in Cary NC...won't be there long!!!! | |
| John M Balsamo | 10/15/10 |
| Recently I had to dog sit my sisters Australian Shepherd. Before bringing Jack to my home I brought him to the North Haven CT. Petco on Universal Dr. (Store # 2793) for a bath and flea dip if needed. The store called and stated that Jack had NO Fleas and did not require a flea dip just a bath. Two days after bringing Jack home he has fleas, my 11 year old Maine Cooncat (who has NEVER had a flea in his life) has fleas, and my bed has fleas. Went to discuss the issue with the store manager and he was rude, did not want to hear the fleas came from his store and stated Jack could have picked the fleas up as soon has he left the store. When I tried useing logic with him and explain to him the facts he turned away and started talking to another associate about a totally different topic and would not acknowledge me. Shame on you Petco for poor service and poor customer service training to your manager who looked like he was more of a dive nightclub manager than a proffessional business manager. | |
| fis | 10/13/10 |
| I SENT A FRIEND OF MINE TO THE PETCO GARLAND RD. AND BUCKNER IN DALLAS,TX. TO HAVE HIS 2 DOGS GROOMED..SARAH IS THE ONLY PERSON IN THAT GROOMING ARE THAT MY DOG WILL LET CUT HIS TOE NAILS. WHEN HE WENT BY THE STORE ONE LADY WAS NOT TREADING THE DOG LIKE SHE SHOULD.. HE TOLD ME THE TUESDAY ABOUT WHAT HE HAD SEEN AND SAID HE WOULD NOT TAKE HIS DOGS THERE.. I TOLD SARAH THAT TODAY WHEN I TOOK MY DOG IN FOR HER TO TRIM HIS NAILS. AMBER ONE OF THE OTHER GROOMERS WAS IN THERE AND I TOLD SARAH AND AMBER HEARD WHAT I WAS SAYING-- THAT I HAD CALLED THE MANAGER AND TOLD HIM ABOUT WHAT MY FRIEND SAW AND MGR. SAID HE WOULD LOOK INTO THE MATTER. !!!TODAY IT WAS EVIDENT THAT THE MANAGER DID NOT DO A THING. I JUST FINISHED TALKING TO THE REGIONAL OFFICE IN THIS AREA. TALKED TO THE DISTRICT MANAGER SECRETARY AND SHE WILL HAVE THE PERSON OVER THAT STORE FROM HER OFFICE CALL ME(AS I HAVE BOTH NAMES AND #'S) I CAN KEEP ON TILL TALK TO SOMEONE--THE LADY WAS GOING TO GIVE ME DON MCBOOM'S CELL # TOLD HER HE COULD CALL ME WHEN HE HAD TIME. | |
| customer | 10/12/10 |
| Hi I took my dog to petco for a bath etc... but when got my dog home a few days later he stared biting himself and after taking my dog back they finally admitted that my dog had fleas and know they put my dog with another dog that had fleas and they are not willing to fix the problem free of my cost since they caused it. They DO NOT WANT THEIR CUSTOMR TO COME BACK AND THEY DO NOT CARE. NEVER SHOP AGAIN AT THE PETCO IN CEERITOS CALIFORNIA POOR POOR CUSTOMER SERVICE AND THE MANGER WAS REPECTFULL AND UNPROFESSICAL. | |
P M gomez  | 10/5/10 |
| I was bitten by fleas last time in PETCO in Dublin. Won't go back, don't want to bring fleas home to my pets!!! | |
| Mrs. vicente | 9/22/10 |
| i bought to betta splenden (veiltail)and with three days they both died and i am a breeder who does have her fish sent to japan.and i get treated like what i have to say means nothing to them and i really have a problem with that i would be better off going to petland and getting bettas from them i make their store look good and now they will be shut down. | |
| Regina | 9/6/10 |
| I went into the E. Virginia Beach, VA to purchase some outfits for my 3 dogs. I found a clearance rack marked 75% off. The sign was balanced between the center of the 4 way rack and you were unable to read any writing below the 75% due to the fact it was covered. There weren't very many outfits on it but found 3. I also found other things in the store. I went to the checkout and they had a dog trainer ringing the register which was new on it. One outfit ring the correct price and the other 2 did not. She stated oh these are 75% off too but I am not sure how to fix it, let me ask someone. Another employee came and told her she would have to have the manager to do it. At this point, I was waiting 10 minutes. The manager comes to the register and the cashier informed her of the problem. She never even looks at me and states oh those aren't listed on the sign and walks away in the direction of the rack. The cashier says oh she is going to check on it. She passes the rack without stopping and heads to the back of the store. I and the cashier stood there for 5 minutes. The cashier states she doesn't know what happens and calls the manager back. As the manager approaches she said "What is the problem?" with all I can say is a snotty voice and a bob of the head. The cashier says what did you find out. "About WHAT" store manager says. "The outfits?" cashier responds. "I SAID they aren't listed on the sign!!" The cashier starts to point at the rack "But they are all on that rack." " I said they aren't LISTED!!" The manager finally turns to me and said "DO YOU WANT THESE OR NOT, WHAT IS THE PROBLEM?" I have to say I fell back on my heals and with wide shocked eyes said "Yes, but I would like them for the 75% off, you can't see what is written on the sign. It's covered." The manager with a bob of the head and a flip of her voice "I am NOT doing it" At this point, I believe I was done. I asked her for her for the manager she said she was the manager. I asked her for her district manager's information. She informed me that they don't give out the district manager's name or number and does not give out the corporate headquarters number. After asking her 5x she finally said they had a customer care line I could make a complaint on. I asked for it. She went in the back, came back out with a business card and throw. Let me restate that THROW it on the corner in front of me and said "GOOD LUCK". Now at this point, while in the store, I called the number. It clearly is a India Call Center. No one could speak English well. The man was trying to be nice, but informed me he didn't have any numbers but the store number and I could call and make a complaint to the same store manager I just dealt with or he could leave a message with the direct manager and it would take 48 hrs before he could get back to me. He couldn't give out the corporate headquarters number or give me the name of whom would be calling me. I even ask for his boss. She was nice but same story. I ask if she could just call him and tell him to call me. They had no phone numbers they just send emails. This is the worst customer service I have ever dealt with. I shop Petsmart all the time because of their service. I have had complaints about small stuff and it is always resolved or an apology. I spend about 500 a month on food and supplies for my 6 animals. I thought I would give Petco a try. NEVER AGAIN. I will stay with Petsmart. Shoppers BEWARE!!!!!!!!! | |
| UnHappy | 9/9/10 |
| I purchaes an Orthopedic Dog Mat(manufactured for PETCO, $80.00 on March 23, 2010, via online. I received the mat the first week in April I have an older dog that only sleeps on it at night. I have taken off the cover & washed it a few times. The cover is falling apart. I called Customer Service & apparanty received a call center in the Phillipines. The man coulld barely speak English. He could not help me. I explained the cover was falling a part & the mat was ok, I just wanted a replacement cover. He told me he could not do anything. After 37 minutes on the phone with him & being on hold, I asked to speak to a supervisor. After anogther 7 minutes on hold the supervisor told me she could not do anything for me either. I then asked for corporate number, she would not disclose the number. I founfd the number & explained to the operator that I wanted to speak to someone in the corporate office not in a customer service call center in a foriegn country. She said she was putting my number to upper managemnet in the corporate office, she was very pleasant, spoke perfect English. I received a call back from the supervisor that I had spoken to early that would not disclose the corporate number. She told me Fed Ex was picking up the mat on the 14 of September & I will be receiving a new one. I asked her how I would pack the mat, (it is 30" x 40"), she told me to bring the mat to a local store & they would process a refund to the same credit card that I purchsed the matt with. I no lomger have that card & I explained that I still wanted the mat. I completely baffled her. She said she would call me back. It seems like she may have been instructed to satisfy me, however, she does not know what to do. I asked her to send the bed & I will reused the box, give another form of payment, in case she does not receive the used bed back, I asked her just a cover, not the entire mat. They cannot handle it. They could in fact mail a cover in a regular envelope. But they choose to just make it harder for themselves....... | |
| Kathleen Burns | 9/14/10 |
| GollyI am surprised by the above comments. Petco store on Orchard Park Rd. In West Senegal N.Y. is clean and orderly, service fine and selection of products quite adequate. What-I am writing about is to thank Petco for offering vaccination clinics for animals. It us an excellent service and affordable. We have a very healthy almost 5 yr old Black Lab and all he needed was his shots to be legal and safe. Last time went to. Vet's office. Cost over $300.00! So thank-you Petco for the service. I will now buy my Hill's Science Diet dog food for Murphy from you. | |
| TRACYE BRISKER | 9/15/10 |
| NEVER SHOP AGAIN AT THE PETCO IN LAKEWOOD CALIFORNIA POOR POOR CUSTOMER SERVICE AND THE MANGER WAS A JOKE | |
| Angela Ernst | 9/20/10 |
| About five months ago, I purchased the PETCO rabbit starter kit for my new bunny. However on September 13, 2010, it killed him. I woke up to let him out and to my disbelief, his head was lodged in between the corner of the cage and had suffocated over night. It was a horrific sight that has brought me great grief. This tragedy should never happen again, although I am sure this is not the first time PETCO has received a letter like this. The loss of my love, my baby, is unchangeable and I will never be the same after the sight. I would hope PETCO recall all of the starter kit cages, and ones similar in design, to stop any further tragedies as the one I experienced. The clean-up was also horrifying trying to disassemble the cage to free his nearly decapitated head. Again, I hope PETCO stops the current production of this model and take them off of their shelves. | |
| Lee | 9/10/10 |
| Wow, do i have a story for all of you.... My daughter was really wanting Guinea pigs for her birthday, she is now 9, we went ahead and got her 2 females from the store in Longmont, CO... After just 1 weeks time, 1 of them seemed sick, so i called the store and they said to bring it back so they could check it out and give me a call in 2 days, on the 4th day I called them, at which time i was told that she had died, and they wanted me to bring in the other one, just in case she was also sick... when we did, the manager came to take her, and began to tell me that It was obviously MY fault that the guinea pig died, and that anything my vet had told me was wrong. She said as soon as she saw the guinea pig she knew it was going to die and that it was obvious we were not feeding it - saying this in front of my daughter, belittling me in front of my kids, making my daughter feel horrible - when in fact the guinea pig was eating great. When we were walking out the store, my other daughter notice other guinea pigs in another cage, they were marked "male rats" which they were not. I asked for the manager again, she, without even looking said "yep, they are males, and you want females"... As i tried to talk to her, she walked away from me...as we got in the car, my daughter was crushed, not that it died, but that we were blamed for its death. Through a talk and tears, we moved on... Called another Petco in another town 40 miles away, they said they had females, which after the drive, they had only males... Manager said, "guess we were wrong" .... Sucks for us, long drive just because they cant read there own signs... A couple days later, I went back to the first store, why I dont know... and came to find out that the supposed male rats were in fact female guinea pigs. My daughter fell in love with a gray and white one which after talking to her about the other one that may be sick she said she would prefer not to have that one and would like the new gray and white one. I then called the store, talked to a different manager, whom I had not dealt with yet, told him the story of everything, which I finally got a sorry and he was willing to hold it for me until I got off of work the next day. So, after work the following day, which i normally car pool, but didnt that day so i could drive to the store and get it... I went by there to pick up the guinea pig and I was informed that those guinea pigs were too young to be sold and they were only out on the floor because the stock room was too full to house them. After expressing my frustration and reminding them they had my contact information and could have called me and saved me another trip, they said they would hold her for me for the 2 weeks they said she needed to be..i asked to go back to the stock room to physically see them back there and also see my name "tagged" on the gray and white one to take home in a couple weeks. I went back to the back room the cage was not tagged and they said they would call me in 2 weeks, I verified they had my phone number and they said oh I guess we better get that again. Today (3 weeks later) I called the store because I never got a phone call. They informed me that the general manager is refusing to sell me any guinea pigs because the other one I took back, at the suggestiong of THEIR vet, was also sick - thus again it is my fault that they are sic.Given the fact we now have 2 other ones that are in the same cage as the sick ones were and completely healthy this does not make any sense. They sold us sick guinea pigs and blamed a 9 year old for killing one of them. My plan is to call corporate headquarters and relay this story as the local managers obviously do not know how to MANAGE!! I have not even shared all of the details here, it would take to much time.. I work in a store were customer service is a must, and to go though all of this, not with just 1 person, but many, shows me that they as a company, don't have a clue how to help others, how to even say sorry for any of this, and to put the blame on me.... If there was another way to score this lower then (1 stars) poor, I would.... Thanks, shopping petsmart from now on!!! | |
| Mari Melehes | 9/12/10 |
| I have written to everyone I could find at least twice (phone calls did not work) expressing my concern for the Betta fish at the Greenville, SC Cherrydale store. I asked why the little pimento cheese containers these fish live out their lives in were always so clean. The employee at Petco remarked that it was because they NEVER feed the fish as it take too long and they do not have the staff to provide that service. She said that it is Petcos policy to just let them die of starvation and replace them rather than to feed them. I have gotten a response once saying that the complaint department had received my email and that someone would respond to me within 48 hours. It has now been two weeks. I wrote again last week to every department I could find and have offered my feeding service daily FREE OF CHARGE to feed the fish...I have yet to receive an answer.YET THEY KEEP SENDING ME SALES INFORMATION ON MY EMAIL. THE NERVE!!!!!!!! I also told them that I had started a campaign against them on Face Book. I hope you do the same. | |
| PISSED OFF!! | 8/27/10 |
| STORE 309 Is all I have to say! I bought Advantage for my dog at nearly $60 and the cashier didn't put it in my bag!! So I called and called the store with no call back. Went down there and they say they are unable to help me. I must have misplaced it!! BULL! Made a complaint with headquarters and still have not received a call back!! I think it's lawsuit time. | |
| Juliet Lauren | 9/1/10 |
| Wow, I am not alone. My problem seems petty to the rest of you, but I'll complain anyway. I don't usually shop Petco to begin with because of their live animals for sale. But I needed a new ID tag for my dog and I knew I could get one there right away.I pay my $13.72 for the tag and the clerk gives me a collar ring that is so small and cheap I doubt it would fit on a hamster collar, much less a dog's.When I ask to speak to the manager they tell me her name is Daniell, they call her ,no response. After waiting a few mins. I go looking for her. After asking 3 workers I find her on her knees stocking pet stuff..she then proceeds to tell me how to put the ring on,like I'm one of her stupid cousins.I said " I know how it works,you idiot " at which point she says "we're through" and goes back to her stocking. Really great customer care,don't ya think???Please, save your money time and aggravation and shop anywhere else.The store is at 5850 Sepulveda Blvd. Van Nuys CA. | |
| Mad as hell | 9/1/10 |
| To Petco headquarters, you may just want to get some native born Americans to run your stores that way they'll be familiar with our customs. Then send them through Business 101 classes so they know the golden rule, the customer is always right | |
| kim | 8/22/10 |
| I refuse to go to Petco. They sell inferior products, products that don't work, leaches that have to be cut off because they don't release, and food products that are price mis-marked or not marked at all. The managers suck! Animals in cages for sell are abused. HORRIBLE PLLACE! | |
| Christopher | 8/5/10 |
| dont ever....and i mean ever..order ANYTHING online from this company. i cant begin to describe the experience i had. my package never came to my home. fedex reported that i REFUSED the package. the package was then placed on a plane back to petcos warehouse. the kicker..my credit card was billed the very same day. i had up to 8 different conversations with so called customer service. each cust. serv. rep was clearly not american. i could barely understand what they were even saying. i shop online all the time and ive never dealt with more incompetent people before in my life. petco, theres enough americans out of work, hire someone who DOESNT speak broken english to handle your customer service. | |
| Debra | 8/5/10 |
| Cherry Hill, NJ / Garden State Park location -- BUYER BEWARE I purchased an 8 lb bag of cat food. Once I opened it and mixed it in a container with other dry food, I looked at the expiration date on the bag: 2/2010 (current date is 8/2010). I made the extra trip to show the clerk at the register my current receipt and the empty bag with date. She thanked me. No refund?? No store coupon?? I guess I was just a good samaritan informing them to withdraw the product before it gets wormy. Then, one week later, I tried to return a turtle lamp that I bought at Petco.com. I didn't have the 'proper' return to store receipt downloaded, eventhough I had a receipt and shipping documentation of the price paid to Petco. They are causing me wasted gas and aggravation. I'll return it to Petsmart and switch my loyalty to them! Debra | |
| Tom | 7/26/10 |
| Petco Corporate Office, For many past years I have been shopping at Pet Supply Plus, the service was very good. Recently I received a new puppy and was looking for a certain puppy food that none of the stores in the area sell, including Petco, so the breeder told me of another good food. While at the Highland Park, IL Petco store on 7/17/10, and purchasing a bag of Petco brand treats, Justin had informed me they offer puppy training classes, which I signed up for. When I returned home and opened the bag of treats, there was a live roach in the bag, I sealed the bag again and placed it in another sealed bag and called the Petco store and happen to speak with Justin, I was informed if I did not open the bag I could return the treats. I explained I would not have found the live roach in the bag unless I opened it. I was informed these are the refund rules, if I did not agree with the refund rules, I would have to speak with the store manager. I asked Justin for the health department phone number that checks their store, Justin had told me I could find the information in the phone book myself and hung up on me. The following day I spoke with the Store Manager and was informed the same information and once again hung up on. Last Monday and Thursday we attended the puppy class. Again at the time of the class signup, Justin had informed me there were going to be 6 puppies in the class. The first and second class there was only one other puppy enrolled, I feel Justin mislead or lied to me just to get another puppy in the class. Please understand, Ben whom is the trainer is a very nice person, but I do not feel this class will best benefit my puppy, being that I was told this class would have 6 puppies in it which was the reason I signed up. So far, it seems Petco is a very poorly ran business. Tom P.S. I did not see a rating of 0 stars, which is what I would have chosen. | |
| Taami Booker | 7/20/10 |
| I have an offical complaint with one of your Piscataway/ South Plainfield store....If some one could please contact immediately I would greatly appreciate it. Your manager of fish department Manny was very rude and spoke vulgar language in front of myself, friend and our chidren my 2 almost 2yr old and her 7 yr old. My number is 908-938-8656. Thank you for your time I hope to hear from you soon. Sincerely, Taami Booker | |
| Write A Review For Petco Animal Supplies, Inc Corporate Headquarters Note: This is not to be used to contact Petco Animal Supplies, Inc Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Petco Animal Supplies, Inc. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
Other Headquarters
At&T Mobility Llc Corporate Office
Starwood Hotels and Resorts Corporate Office
Bob's Discount Furniture, LLC. Corporate Office
Hooters Corporate Office
Ahold USA, Inc Corporate Office
Bank of America Corporate Office
Public Storage Corporate Office
LA Fitness Corporate Office
KitchenAid Corporate Office
Intown Suites Corporate Office
Little Caesars Corporate Office
Muvico Theaters Corporate Office
McDonald's Corporate Office
TruGreen Corporate Office
Bojangles' Holdings, Inc Corporate Office
Crate And Barrel Corporate Office
WWE Corporate Office
Shutterfly Corporate Office
FPL Florida Power and Light company Corporate Office
Monarch Dental Corporate Office
Ken Garff Corporate Office
Big Lots Corporate Office
Giant Eagle, Inc Corporate Office
Spirit Halloween Corporate Office
Bp Corporation North America Inc Corporate Office
more