14841 Dallas Parkway Dallas, TX 75254
(800)948-8488
Reviews For Pizza Hut Corporate Office
Lori  | 2/5/12 |
| The meat, I think it is the pork sausage is toooooo salty. We just can't hardly eat the pizza we got. I ordered a pizza with hamburger, sausage which was pork, and ham. It just tasted like they poured the salt over it. I ordered ham and mushroom, it wasn't salty like the other one. PLEASE REDUCE THE SALT, IT IS AWFUL, WE JUST CAN'T HACK IT ANYMORE. WON'T BE buying tooo much anymore. Service was really good and polite when I picked it up. | |
| Pam | 2/5/12 |
| just saw your superbowl commerical- couldn't understand the words- had it not been for the pizzahut.com at the bottom of the screen i would not know who it was- do you really think you need all that whatever he did - thought you could do alot better | |
| Larry L Woodrum | 2/5/12 |
| Went to Pizza Hut on Feb. 4 in Indianapolis In. , close to Castleton Square. The waitress seated us by the window under a register which was blowing out cold air she took our order of drinks & breadsticks as well as a supreme pizza we ask to move to another table where it was a little warmer. We received our pizza which looked more like a meat lovers pizza and not a supreme & we did not receive our breadsticks until about 3 minutes after our pizza, when we ordered the breadsticks we thought they were an appetizer. Not looking for free food just change. Tipped 15percent even though there was no value. | |
| Richard Hill | 2/5/12 |
| Pizza Hut now uses a call center to process orders. I telephoned for an order of two large pizzas and the order got sent to the wrong store. My wife was to pick the order up on her way home and passed the store the order was sent, even though this was not the store we used. I called the call center back and spoke to a supervisor who offered 10 bucks off but was otherwise unhelpful. The call center is in San Antonio, the corporate office is in Dallas, and we got shortchanged on decent customer serice in Houston. We have now crossed Pizza Hut off our list of providors as the food service industry is too competitive to tolerate incompetency from ill trained employees who do not value their customers. | |
Fkyall  | 2/3/12 |
| SOME PIZZA HUTS DESERVE THIS BAD RATINGS, BUT I HATE WHEN SOME PEOPLE COMPLAIN ABOUT ADS AND EXTRA CHARGE COME ON BUNCH OF CHEAPSKATES IT SAYS AVAILABILITY NOT IN ALL LOCATIONS, EXTRA CHARGE FOR DOUBLE TOPPINGS EXTRA CHEESE AND STUFFED CRUST!!! READ THE FREAKIN SMALL WHITE LETTERS I'VE COMPLAINT ON HOW THEY PUT LESS TOPPINGS BUT WHEN THERE'S NO NEED TO COMPLAINT WHY DO SO IF YOU DON'T TIP THE DELIVERY DRIVER MAYBE THEY WILL TAKE YOUR ORDER ON TIME TO YOUR HOUSE OR TABLE!!! | |
cameron richmond  | 2/3/12 |
| thanks okotoks for obviously making five bread sticks, cutting them in half, and then charging me for ten. its shit like this that ,makes me want to call the bbb on you. it may only be a couple of bucks here and there but over the course of a 100,000 people it has turned into a quorter of a million dollars. | |
| cameron richmond | 2/3/12 |
| thanks okotoks for obviously making five bread sticks, cutting them in half, and then charging me for ten. its stuff like this that ,makes me want to call the bbb on you. it may only be a couple of bucks here and there but over the course of a 100,000 people it has turned into a quorter of a million dollars. | |
| ANGELA | 2/3/12 |
| My family has been regular customers at Pizza Hut #025342 for six years. Tonight, we ordered the usual: 2 Hand Tossed pizzas, wings, etc. We received the pizza and the crust was very thin. We called the store and talked to the manager who prepared 2 additional pizzas and had them delivered. When we received the second delivery of pizzas they were the same as the first. I called the manager and informed her that we order pizza's every week and ask if she was able to review our order from last week. It was the same as this week. I informed her that the pizza crust was much thinner this week. She tried to insist that I was confusing the crust type. To my surprise the delivery man, James Phelps, provided the best explanation and customer service. He should be in the manager's position because he knows how to communicate with customers and provide reasonable explanations. Unlike the manager who kept trying to tell me I didn't know what I ordered, even though I order the same thing weekly. Yes, sometimes we do order pan tossed, but the pizza's we ordered this week and last week were the same, but what we received was different. And we know what we ordered. Please acknowledge Mr. Phelps for a job well done. Due to his service I will try to order a hand tossed pizza next week before finding another Friday night restaurant to feed my family. | |
| Ron Camacho | 2/2/12 |
| I stopped going to pizza hut for some time due to poor service and quality of food. Most recently I went back. For 3 weeks the pizzas were great. However, yesterday when I got home with my pizza and was shock. The thin crust was burnt, the toppings were dry and it was very salty. When I called to talk to your manager, I got nowhere. She stated that we don't use salt and that the thin crust should be crispy. I said yes crispy, but not burnt. I'm sorry to say that you have lost a customer again. PS I bought 2 pizzas, and my veggie one was OK. It was the first one that came out while the meat pizza sat under the oven heat for too long, due to the fact that your cashier was handling take out and in house service with no help. | |
| | 1/31/12 |
| Memphis, TN Store #4040 Knight & Arnold I called in an order for one $10.00 chicken pizza, but what they charged me for was for 2 meatlover with stuffed crust pizza. Which in turn made my account overdraw by $ 15.23. And on top of that my bank charged me $ 35.00 for the overdwawn fee plus 5 days later charged me an additional $35.00 extended over drawn account fee. 1st I call back to inform them of what i called at that time was a mistake & was told that I needed to bring in the sales ticket, because it was purchased with an debit card, so I did. The manager Martha was very RUDE. But because I needed this resolved I accepted all yhe mess she was feeding me " like theres nothing she can do. She will submit this to the store owner and he may or may not get in touch with me. So since then 7days later I've gone back up to the store and tried to speak to her or anyone that can help. She came up to the front counter and slamed thi print out of Card Refund Request on the counter and walked away. Once I looked at it , it only have the amount of the pizzas. WHAT ABOUT THESE ACCOUNT OVER DRAFT FEES. This is their mistake. | |
| Robert Harwell | 2/1/12 |
| I have loved pizza hut since I was a kid!!! Pizza hut is a joke now, I tried ordering a cheese lovers pizza for $10 and I was told that they can't do that!!! Yes I'm a vegian!! Since when did cheese coast more than meat and why advertise any pizza any topping $10?????? PIZZA HUT YOUR SUCH B.S!!!!!! MAYBE PAPA JOHNS WILL TREAT THERE COUSTEMERS BETTER!!! | |
| james rose | 1/31/12 |
| I don't know about you but the pizza hut in our area sucks its and groebeck texas . we called to explain what was wrong with the pizza but they argued with us and said the pizzas right now don't care what you had to say . the manager was very rude and did not care what we had to say | |
| Ann | 2/1/12 |
| Oh Jan 14th We were driving home from my sons play about 9 pm on very slippery unplowed roads, when one of your drivers got so close to our car you could not see his head lightS !!! But you could see the sign on top of his car. He then passed us on this 25mh zone then flew up to the main st. which he also flew back to his Pizza hut home through a grocery store parking lot. Then because he new we had followed him to complain he backed into a spot so we could not get his plate number. I went in to talk to a managor and that guy was slow to respond and So I tried to stop the driver from making his next delivery till I could talk to the managor. He just laughed and smiled and pushed the door open. I am sorry to say I told him I would get him F-in fired. Well that finally got the managors attention. He came out and said he could not do any thing even when I said you should pull him form the roads. *He is representing you company*. He said I'll tell the district managor. Well two weeks later while ordering pizza who do we see but the young punk driver strolling in. Then When I said I don't want my pizza till this guy is off the roads for your company the punk just laughed kicked the door open infront of the new mangors (yes the other one got fired 2 days later and now two new ones were hearing my complaint about this guy) well they said it has to go throught the district managor. So I called the District managor and told him what all happened. He told me about the other guy not doing his job that is why he got the boot. And then said he had heard about this Punk driver and his attitude in the store so he will take matters in his hands. **I mean really this guy has YOUR LOGO on his car going door to door!!** Well Last night I got a call back from the district managor saying he was never written up before (probably because the store managor that got fired was not doing his job) So he could only give this guy a warning. A warning !! He has your logo on his car, tailgates, kicks doors open, and just laughs because he owns you!! You the PIZZA HUT company is scared of a punk that works one night a week risking his life and others to deliver pizza. Really is the pizza worth a life? Well I am spreeding the word NOT to get your pizza from this building!! And I have been a loyal customer for over 10 years and now I will NEVER eat here again !!! I will get my fingers working on Face Book and call up my local schools and let everyone know to have there parents and buses watch out for this guy. NO PIZZA IS WORTH SOMEONES LIFE !! | |
| Jennifer | 2/1/12 |
| In Lorain, OH, the Wing Street doesn't answer their phones, doesnt call to confirm orders, and the pizza is always cold and very late. This place is going to lose many customers because they can't get their act together. | |
| Shelby Allan | 1/30/12 |
| My daughter did work at the Pizza Hut in Clayton, NC . When she was employed there, she was promoted from waitress to shift manager. She worked there over 1 year. During her time as a shift manager, which she was for 3 months, she was still making minimum wage and never got a pay raise, even when she asked about it. That was the reason she quit. Now that she is no longer employed by them, they still refused to give her back pay and the difference for her promotion. This Pizza Hut is also bad at answering the phone, and having their employees work when they are sick. And they handle food.Plus they are refusing pay for the week they held back on her. Someone needs to do something about all these problems. We have called Corporate and are waiting for someone to come back from lunch to talk to them. Wow this is terrible. | |
| Debbie H. seattle wa | 1/30/12 |
| I ordered two lg pizzas and i was charged three dollars extra the commercial says $10.00 any pizza any size any crust any topping but the employee told me in Wa the cost is $11.00 per pizza and they charge $ 2.00 for stuffed crust that is false advertisement i will be contacting the Better Business Bureu and see if that will help cause contacting the corporate office got me nowhere and the on the other end of the phone was very rude. | |
| Greg in boerne tx | 1/30/12 |
| Store is open until 10 pm. Arrived at 8.55 to order pizza to take home and have a salad while we waited. The salad bar was in the process of being taken down and we could not get a salad even though the store is open another hour. Missed sales, poor customer experience and no repeat business! | |
| Tom Franks | 1/29/12 |
| In Washington State the 10.00 dollar pizza deal from pizza hut is 11.00 dollars. We are told that is because the min. wage in Washington state went up and that's what they charge in our state... This is a big ripoff for everyone in Washington because it's not fiar to not honor the 10.00 dollar deal in Washington state..... Thanks for nothing.......................... | |
| Chris Jordan | 1/26/12 |
| I just came from the Pizza Hut on Gumwood Ave in Hampton Va. I had one of the most unprofesional experiences of my life. I ordered my pizza over the phone and showed up to pick it up. I stood at the counter for about 10 minutes while three employees walked back and forth in front of me and said nothing. Meanwhile two other customers came in behind me while i was waiting, the manager told me to step to the side because the other customers pizzas were ready. When i asked "What about my pizza" The manager told me to step to the side and wait my turn. Anyways that is the last time i deal with the rude people of Pizza Hut. DOMINO'S from here on out!!!!!! | |
| TIM HARNESS | 1/27/12 |
| CALLED TO ORDER PIZZA ON 01/26/2012 IN SPENCER,IN. THEY INFORMED ME THEY DIDN'T HAVE ANY HAND TOSSED OR DEEP DISH PIZZA.THEY WERE OUT OF DOUGH AT 07:40P.M. ON A THURSDAY. THAT IS PRETTY BAD WHEN YOU CALL PIZZA HUT AND YOU CAN'T BUY PIZZA. THATS LIKE GOING TO TO MCDONALDS AND THEY TELL YOU THEY DONT SERVE FAST FOOD. | |
| Shannon B | 1/25/12 |
| The pizza Hut on Eastway, has the worst service I have ever seen, I have been here in charlotte for 8 months, and i have been ordering pizza from the eastway location every week with no problem, now I called lastniht to order and they told me they don't deliver here after 5 pm, when I wanted to know why, they couldn't give me a reason, so our night clerk called and they tolod him that a worker had been robbed here which we know isn't true because my husband is the manager here and we are here on the property 24 hours a day, and we are in the process of remodeling all the guest rooms, so we have very few customers, and also if a driver from pizza hut would have been robbed here we would know because the cops would have been called and that hasn't happened. so the district manager called back and asked to speak to the manager her, and he said no driver had been robbed that their driver said someone here had been rude to them, but they couldn't tell us a name or phone number of the person who they claimed did this, when I asked for the cooperate offices number they gave me a false number. so for anyone who needs to make a complaint about a pizza hut location, this is the correct number to do so, 1-800-948-8488.......we will not ever order pizza from there again, their food isn't all that great anyways!!!!! | |
| Laurie S. | 1/25/12 |
| Last year I was enticed by their 'any 3 toppings' $10 deal. I ordered one of their pan pizzas with extra cheese or maybe it was 1/2 pepperoni, half extra cheese. Anyway, I was charged more than $10. I inquired why and was told that cheese is not a topping. Since when is cheese not a topping? Apparently they make their own rules. Does this come under 'bait and switch'? False advertising? Whatever it is, I didn't like it because it's underhanded. Shame on you Pizza Hut. | |
| Susan B | 1/23/12 |
| I don't know who came up with your new commercial, but it is the most disgusting commercial I have ever seen besides the pig in Geico commercials. You don't need to replicate Credit Score.com commercials. Good Lord. I am not sure if I will ever buy another pizza from you. I mute the stupid thing every time it comes on. | |
| Julie Adams | 1/23/12 |
| I have been watching the Pizza Hut commercials on TV and we decided to get the special advertised. So I called the local PH to order the special and they informed me that they "do not participate" in that offer. I told them I would call a Pizza Hut in the next town and they said that the same person owns all the PHs in a 50 mile radius. My question is why are we seeing PH commercials in this local viewing area when NONE of the PHs honor the offer??? I call that false advertising!! Do you really think these restaurants should be called Pizza Hut if they don't honor PH advertised special offers?? | |
| marie | 1/21/12 |
| the pizza hut employees in raymondville texas don't know how to answer the phone,we had been trying to call for about an hour. My family and I had to go in when it was cold out and my kids are little, due to the fact that they don't pick up the phone and to our surprise the place was empty except for one couple, and the phone was just ringing and ringing and ringing, my husband asked them if their phone was broken and they just laughed, We decided to dine in and when we placed our order they didn't have anything no hot wings, no pasta, nothing just pizza and they didn't even cook it right. There was about 7 employees at the time and I did not complain because they were just kids with attitudes and I wanted to make our family dinner time nice with no drama. This is the only Pizza Hut in our little town but its no wonder that now our next pizza chain will be Little Ceaser so I wonder who will be getting all the profit this year and who will go out of business. I am not the only one that complains everyone does I see it on our facebook pages from the locals. Get it together or get new employees and a new phone. | |
| kenny halstead | 1/20/12 |
| i live in manning sc and the pizza HUT that you all have here is really sorry the people who works there are rude and its a nasty place to eat at.... I have ordered a pizza it wasnt cooked all they way and it was terriable...... i do not reccomend anyone to eat at pizzahut. | |
| shasa | 1/17/12 |
| I just ordered a pizza it was delivered to me an hour late my pizza and bread sticks were not hot i had to reheat my food that should've already been hot this was very upsetting for me and the person who delivered the pizza showed no concern or apologized for the delay im very upset and from here on out i will never give pizza hut anymore of my business | |
| | 1/13/12 |
| 1/13/12 well the pizza hut in Sumter on 441 sucks ass csuse I have called four damn times to make and order the girl that placed my order gave me my total and said it would be ready in 45 minutes then I call back two hours to ask where my food is and why it hasn't been delivered to my house like it was suppose to be they inform me that they have no damn order for me well then I went off and told them that they better find my order for me cause I know what I ordered and what time i called and if they needed me to i would bring my phone up there to show them what time I called and that it was there pizza hut that I called. Then I ask to talk to a manger and he gets on the phone I end up going off on him and he told me no mam that want be neccesary what did you order I told him what the hell that I ordered. He said oh sorry mam we found your order and it was put as carry out well i told him that i didn't want that shit it was cold i wanted new food cooked. So he did well tonight i called tonight and they did the same thing they didn't put in my order in so I went off on the manger and he got nasty with me and asked me why i was raising my voice told him cause I was tired of that shit and he needed to get employees that know that the hell they are doing or he needs to fire there as. So need lease to say that I asked him if he was going to take my order or not so i could go get my daughters medicine before nine. He was like mam why are you still raising your voice I said because I need to go get my daughter medicine so I need to get this shit ordered so we did. But I didn't like his attitude he was a very rude ass hole so I called the headqauters and made a complaint we see what they do. | |
| | 1/14/12 |
| i like to know why it cost us over 40.00 last night for two pizzas and one order of bread sticks. i just seen on tv any toppings any crust 10.00 what the hell!!! you need to make good on this. going to papa john from now on!!!!!! | |
Ricky  | 1/15/12 |
| $10 for ANY pizza ANY topping Any Crust is completely false advertising! Just go order yourself a 3 meat pizza for $10. You won't get it fot $10. That's too bad. I really like Pizza Hut food but I don't want to be deceived. If they will deceive me on the charges mabe they will about what's in my food. There are plenty of good pizza places out there. | |
| matt and katie charlotte,nc. | 1/11/12 |
| i rate pizza hut and there corporate headquarters the worse fucking pizza place ever.ill give them NO fucking stars. im sick of the corporate bullshit and promises that they give people. fuck pizza hut. we were long time pizza hut fans but after getting screwed this last time by the headquarters people, pizza hut can now go stuff there stuff crust pizza up there ass. the pizza hut on 6200 Albemarle Rd, Charlotte, NC 28212 is such a joke they sent us 3 pasta dishes with the same wrong order. we wanted the chicken one and they kept sending us the one which has onions in it which my wife is very very allergic to. hello dumb asses we called being nice about it every damn time after the 3rd time we had enough.so we called what was supposed to be the HEADQUARTERS and said they would give us 40$ back for what we spent and everything, so after ordering a few things the other day, like 20$ worth, suddendly everything was gone and they wont do shit for us. what a fucking waste of a corporation. and ill be suprised if they actually have enough balls to post this.(the truth of pizza hut) mandkbowker@yahoo.com | |
| Jay Pennel | 1/11/12 |
| Okotoks, AB Canada. Pizza Hut served us RAW Deal. Jan 11/2012. Today me and my 4 kids went out fo my daughters 5 bday... The usual Pizza Hut we go to. Everything started out fine EXCELLENT service and in the biggining good food.. As we began to eat my son started on his bonelesswings.. BAD CHOICe soon after starting to eat them he not into a rather large wing and saidtqst funny as normal parent would told em eat it.. Bad again. The wife however quikley inspected chicken RAW pink as punk if I could upload pictures would! I toldwaitress showed her when a "David" came to our table offered to make new ones obviousley that wasn't happening. Then informed us that's what happens to some chicken when dead.. LoL we collected RaW chicken and demaded we not pay for em. He refused unless we gave him the RAW chicken. Needless to say VERY POOR judgment for an already struggling location Needless to say CHECK YOUR CHiCKEN! We spend average of 6o+ dolllars every 2 weeks that will be no more over the inability for "david" owner and cook of our meal to amit his fault make situation right. Shame 1 poorly managed and opertated location. Ruin it for a Pizza place I'd enjoyed for years!.. Waitress staff were excellent and wish them all best.. RAW DEAL. Jay! | |
| Was a Customer | 1/12/12 |
| Lewiston Idaho You need to bring Joey Reed back as your manager. When he was running the store the service was 5-stars. As a few others have stated for the Lewiston Idaho Store the service sucks and your order is screwed up and they refuse to fix it or make you whole again. My order was for a birthday in December and we ordered 7 pizza's and 7 bread sticks. The Pizza's were the wrong crust and the wrong toppings on most of them. So my advise is get Joey Reed back and keep him..I know I can get some of the pissed of customers back. | |
| Karen & Edward | 1/12/12 |
| Well, we saw the $10.00 Any Pizza- Any Size- Any Toppings- AAANNNYYYY Truth to this WEST / EAST Coast Commercial??? Pizza Hut is a joke. Hope your office gets my complaint via your order page plus my www.Yeld.com page. Karen P. | |
| Angered @ pizza hut...!!! | 1/12/12 |
| I just went to pick up a pizza and they wouldn't let me have it unless I showed ID... This is the most ridiculous thing I have EVER heard...so are they saying that everyone in the restaurant has to show ID before they serve them? and everyone they deliver to?...I think not...!!! showing ID to pick up a pizza, you have got to be kidding me...but they weren't...( and yes I was paying cash.) | |
| Alvin Raleigh, NC | 1/9/12 |
| I was trying to order 2 pizzas (Meat Lovers and Super Supreme)online from there new promotion they have where it says on the website and on the tv commerical. ANY PIZZA, ANY TOPPING, ANY SIZE for $10 but when we get the total its $15 per pizza when we call the store ask why they tell us thats corporate headquarters who does the websites and tv ads they do not honor the ads.I was told by the store managers that their fanchise only honors up to 3 toppings for the Meat Lovers & Super Supreme unless I cant read when it says ANY PIZZA, ANY SIZE, ANY TOPPING that means I can order what I want. So if you see a tv ad for pizza hut deals forget about it cause its a BIG LIE cause each store we have its own set rules I understand that each fanchise is independently own but you are still PIZZA HUT. | |
| sunil | 1/8/12 |
| my wife ordered pizza, bread stick and chicken wings from Pizza hut, when I started eating chicken wings they were very salty and seems like old chicken wings or so. After I finished eating We watched the movie and then went to the bed. Around mid-night my stomach from right hand side started to pain. there was something wrong with the chicken wings. I am going to see my doctor tomorrow. | |
| Ashley | 1/8/12 |
| I order Friday 1/6/12 at 10:40.. Stuffed crust pepperoni pizza and 8 boneless BBQ wings. I waited until 12:25am to call n question where my order was. There was no number to store on fuqua in Houston, tx 77045. So the 7134345566 answered n advised me my ordr was being delivered and the store was closed but delivery still in progress. I waited and at 2:00ish in the morning recieved a call to contact mgr my order will not be delivered due to oven issues. I called same number 1/7/12 stated a mgr will call me back.. No call of course. I called 1/8/12 wanting to place order instead asked for manager. Spoke with him and was trying to place an order. He told me I can't place an order cause they are too busy.. How in the hell will a business turn down money. I will go with my first mind n stick with dominoes.. No more stuffed crust for me! | |
| Doug | 1/7/12 |
| This is my first review thought the office should know 818 W. Kennewick WA, has the worst pizza in town. all bread a little souce very little meat hardly any cheese. just thought the office should know they had lost an other customer | |
| Shannon Hoffman Charles Town WV | 1/6/12 |
| Well where the hell do i begin. I have ordered 4 different times and all four times the customer service in Charles Town WV is shitty. The first time i ordered when i was in Winchester which is thirty minutes away and i got there and all the employees were singing and dancing around i waited at window for 15 min while everybody had their fun and when i finally got waited on my order was still not done. Of course when i got it home i had no marinara sauce for my wings. So the second time i went i ordered online for delivery with an estimated time of 40 min well an hour and a half later i was delivered a cold pizza and they forgot the soda i ordered. I gave it a third try i ordered wings online estimated time of 20 min i get to the window the woman tells me it would be 25 more min for a 8 piece wings. I left without the order and a manager called me bak and said my order had been ready all along but the cashier didnt know it. So today i gave it another try you know breadsticks a mild 8 piece wing and a pepsi it said estimated wait 22 minutes, yea ok. I wait 25 min get up to the window i see inside all the employees running around the place 10 min later i honked the horn of course nobody hears me. So i call into the store twice as i wait i hear my call ringing inside the store but no answer so the third time they answer and finally give me my order, wrong got bbq wings not mild like i ordered and cold ass food. Im tired of the place and will not go back. Its a waste of time and money. | |
| Cindy T. | 1/6/12 |
| Jan. 6,20012 I ordered the box special: 2 med. pizzas, 8 wings and bread sticks. I also added an extra order of chicken wings on line. I received a call from the store on Camp Bowie West in 76116 from a girl (who was as sweet as can be) and said my card was declined and we ran it again and went threw. After that she said out pizza would be here at 8:20. It was about 7:30. At 7:40 our pizza was delivered by a really nice man with HOT and Fresh yummy food. The man was whistleing as he left! I just wanted say that not all Pizza Hut customer service has gone down the drain! To tell you the truth, I usually order from the competion who is with-in a block from Pizza Hut. For me, customer service and quality of food is always the most important; in that order. I was completely blown away from the two persons I dealt with! They have gone 100% beyound my expectations! (Especially in today's world where every other person you deal with are rude to the customer) I feel that good recognition is given where it is due and this team at this store gets my service in the future! Good job to the Management team! Thank you for having a crew who still believes in making the customer happy! | |
| Theresa A | 1/1/12 |
| I am tried of the Winslow Pizza Hut, I called them first and they told me that I was told that if I go online and order I can get any pizza for $10.00, so I tried to place the order but the deal wouldn't come up so I called them back and the lady said that when I place the order, they will enter the coupon when they receive the order. The same women called back and stated that she recieve my order (3 pizzas)and she quoted me $36.43, and it would be 30-45 minutes. When the delivery man came he quoted me $53.25. My husband and myself told him that was wrong that it should be $36.43 and he said that he needed to call in and talk to the manager and get the corrected price. When he called in I ended up talking to him and he started telling me that was just for carry-out orders. I explained to him that 2 of his employees told me that it was for either and I received the quote for $36.25, he then stated that he would have to call his manager and see what he could do. The delivery man left with the pizzas, I told him that and that he needed to get with all his employees and tell them the same thing and get them on the same page. This is not the first time they have done this to us, regarding quoting one price when placing the order and then another one when the pizza comes. If this is the way pizza hut is going to do there business we will not be going back to pizza hut again. We will get Captain Tony's Pizza, they will be glad to have our business. This is not the way you do business with anyone, especially your locals who always tries to support your local businesses and helps pay your paycheck. | |
| marco falcon | 12/30/11 |
| Hi my name is Marco i just oder a oder of pizza and bufalo winds 40 minutes we got the oder on time but we start to eat one slide of the pizza and also pices of the buffalo wimgs and my son find out that the pice of wing came with a big pice of hair or a black stuff atach to the pice so we all start to trouw a way the bufalo wings also i loke And looks so ugly to descrybe but I tolld my son to call back to the manager on duty to the pizza store that we oder just to let them know what just hapen and durin that tiime I hear my son talkin wjth alavatin boise so i took over very polite I metion to him what we oder explain to him what we fount and request to return the mony we still have all the oder ready to be pick up and the manager on dury at this location 9:24pm store #315962 his unswer was we do not gave any time to go upther and give you the money back so brin it to us wil just to find out he band it me from this store I could not bolive what just hapen no only the pizza hot the one I do been eating for the last30 years and never got any problems as so ever I get bandit from for there mastake will I did what I have to do go step by step now I go the next step corpal and nations wide and ofcorse health department for a investigation on this matter now the price is not the problem the problem is the prinsipal of this matter a a ugly stuff like hair ball in the food | |
| | 12/30/11 |
| i live in somerset ky,the pizza hut south does best to piss people off by telling people that it will be one hour to get your pizza after you sit down,they do this very often so they wont have to wait on you,it just keep getting worst,it is plum sorry ,i have never seen a place of business do this so they dont have to wait on you,they dont answer the phone and have people walk out due to no service,i would stay away from this place if in somerset ky. poor management and very sorry people,i would rate this place lower than one star ,but like most places like this web site will fall on deaf ears thank you | |
| Wood | 12/27/11 |
| Just wanted to share my experience with you. I have nothing good to say about the service, pizza, or value of Pizza Hut. I have bought Pizza Hut for over twenty years, but will NEVER buy another thing from this company. I called today to order a pizza, because my last three store pizza pick ups left me unsatisfied with the customer service. I called the delivery line 913 648 8888 and got a "girl" on the phone with a very deep voice. I asked for the box special and then ordered hand tossed pizza. The girl told me that was the only way the pizza came and then put me on hold, when she came back I told her the rest of my order. She then put me on hold again. When she got back on the phone I told her it was rude to keep putting me on hold. She then argued that it was okay because she "told me" she was going to put me on hold. I paid for my transaction and we disconnected. I then called back and talked with "her supervisor" who couldn't care less that his "employee" was rude or condescending. When the pizza arrived it was a square hand tossed, which is somewhere between the original hand tossed and pan, something I would NEVER order because we don't like the taste. My husband then called again and spoke with a man who claimed to be the "highest manager" in the store. This call was redirected to a call center in Pennsylvania. He expressed that his name was Josh and that we "got what we ordered" because that is the only way that the "special" came. When we asked for a number for corporate office, we were told that there is not one. So, then we were transferred to another supervisor and again told this was the "highest supervisor in the building." This person was not even apologetic about the service, misrepresented pizza, or the quality of the experience. We were again told that there was "nothing" that could be done for us, there was no number or email to send complaints to, and that basically we were done. The call was ended by your personnel and that was done rudely as well. I will say we are done with Pizza Hut, the service, and the personnel. I will also say that I am done being quiet. I will tell everyone I know about my experience and get on every website that will allow me to rate Pizza Hut and the subsidies. | |
| R Killian | 12/27/11 |
| On Dec 20,2012 I walked in to The Pizza Hut on Piedmont Rd, Atlanta. After waiting for the counter person to deal with another customer, I began placing my order for a pizza to go. The counter person interuppted me twice during the orde to get my phone number and name. When he finally got to taking my order he began rolling his eyes and shaking his head no. At that point I walked out and went elsewhere for dinner. I did nothing that should have caused this type of treatment from the counter person. I am gay. On the way to the gourmet pizza restayrant, I called back to the restaurant and asked for the manager. The same gentleman who mistreated me at the counter answered the phone and identified himself as the manager. He immediately began attacking me for leaving the restaurant. I thanked him and told him I would contact corporate. I emailed corporate on 12-21. I received no response. Only when I told them of my plans to begin blogging against them did they contact me. PIZZA HUT OBVIUOSLY CONDONS BIAS AND MISTREATMENT OF GAYS. I URGE EVERY GAY PERSON AND ANY OPEN MINDED PERSON WHO BELIVES IN EQUAL TREATMENT UBDER THE LAW TO BOYCOTT PIZZA HUT. I WILL. | |
| DNR422 | 12/27/11 |
| This restaurant has become the worst food establishment in the area for over a year now. Consistantly bad service , consistantly poor quality product and just overall a very unsanitary place. I order a dinner box on Xmas Eve , specified well done and what I got was raw pizza dough and raw chicken. Now, I warned the clerk Jeanette that if I didnt hear from someone by Monday , you guys will be hearing from channels 3,6,and 10, because I am just fed up with the place . You guys are going to kill someone with salmanella poisonig, and I refuse to let that happen. It is now Tuesday 7pm, and no one has responded. So just a fair warning the news will be getting the raw chicken photos and the board of health will be notified . I gave the raw chicken to your on duty manager Jeanette to show proof of the complaints lodged against this restaurant for over a year now. So I now have to go a step further. It is ridiculous, the manager there has NO Clue of what he is doing, and always has an attitude, when you show him what's wrong. I understand you have a new manager however this place needs to be shut down and a complete overhaul done , and I am going to do my best to make it happen. Thanks for the lack of concern for your customers and the community. DELRAN, NJ | |
| Heather beauchamo | 12/22/11 |
| On dec 20 I ordered two pizza from the seaford de location and our order was wrong when u called back to make them awear I was on hold for thirty mins and got no answer so I called back the next morning and spoke with the manager Brittany she offered to remake our order on the house when I get there she explains she took the time to cut fresh products do to a mushroom allergy and because of Brittany I will remain a pizza hut customer she made sure we were hsppy and went beyond need to make sure there was no way mushrooms touched the pizza she really cares about the customer! We need more people like her | |
| fym pizza hut | 12/23/11 |
| going back to ordering from local places they dont see to get your order wrong. If they do they dont act like it was your fault they got it wrong when you show them the receipt that plain out shows the order. My complaint is pizza in anchorage on boniface, and is the family night meal box really breadstix made into pizza was kind of shocked when i went to pick up a a slice and it came apart in the shape of breadsticks if thats how all the deals are or it was just some idiot working tonight thats got to be the worst concept for pizza. never eating pizza hut again | |
| Carlos & lori sandoval mota | 12/26/11 |
| I have a complaint we ordered delivery at 7:32p we were told pizza would be delivered at 8:20, i call them back cuz we have company waiting to eat supper and our company has to leave cuz its late. I call delivery and they say they got buzy our order just went out. 30mins. Later nothing , i call delivery and ask for a supervisor , and supervisor wont get on phone and employee tells me they ran out of dough and that it was on the oven an hour and 30mins. Later and that it would be free. But thats not the principle of the matter , the deal is they lied that it was on its way and it wasnt instead just saying we messed up your order, and then i call amd tell me they ran out of dough.where does honesty and good customer service at and go. You have lost a good customer for a while. Carlos mota ,garden city ks | |
| darryl | 12/21/11 |
| I have ordered from the same Pizza Hut location the last 3 years. Each time I have ordered, its always been the exact thing : 2 personal pans with the same ingredients. In fact,over the years when I call in to give my phone number,they know me by heart, and just say " the same thing,Darryl"? I say yes. Last night I get different guy,with a heavy accent,take my order. Wh en I get to the drive up window a guy brings me a large pizza. I tell him that's not what I ordered. He takes the pizza back, another guy comes to the window,asks for my phone number,gets rude with me because he was having a hard time typing in the number. I told him I ordered 2 personal pans with...and before I could finish he says "no you didn't because I took your order"! I couldn't believe the guy was calling me a liar to my face,and every time I spoke he would cut me off. He claimed I ordered a large hand tossed something or other. I told him to just forget it, and I kindly paid and left. The location was in Garland,tx. I will start back going to Dominos. | |
| Janice Speed | 12/21/11 |
| Actually less than poor. I ordered a pizza family deal for $19.99 on 20Dec2001 at exactly 12:48 pm - pizza arrived over an hour later. My debit card was used to pay for food in the ammount 27.31. The receipt was for the total ammount of 27.31. Upon checking my debit card balance I discovered $4.00 had been added after being signed. It appears that someone add themselves a $4 tip.Store located at 4605A Jackson St., Alexandria, LA 71301 phone# 318-443-6000. My address is 174 Sunset Drive Alex., LA 71301. My daughter usually orders and her name is Laney. I want all of my money back plus some sort of apology for someone changing the total to 33.71 | |
| A. Randall | 12/17/11 |
| I ordered The Big Box and paid for an extra topping on box pizzas, I also asked for and paid for an extra sauce for my breadsticks. I didnt receive my extra toppin on one of my pizzas and i did not receive my extra sauce...When i called the store and spoke with the manager that was very very rude like it was my fault, she told me that she would replace my pizza, mind you that ive alrdy waited 45mins for my pizza and she wants me to wait another 45 mins. I tell her ok bt how are you goin to make this right, because at this point im not a happy customer. Shes says there is nothing she can do other than come get this pizza and give me another one. I tell her I will just contact corporate and she futher tells me that they dont answer to corpoate!!! Wow so she thinks she is above getting in trouble. I would like to say to her...guess what, everybody has a boss. Will neeever eat pizza hut again! | |
| Alex Erickson | 12/17/11 |
| I would like to bring to your attention the unprofessional experience I had tonight at your location at 5600 so and 900 e, Murray UT. I walked in with a friend, and a young female employee stood ready to take our order. I told her I wanted a vegetarian pizza, and she asked what size. The store was unfortunately out of pan pizza, as well as any sort of cheesesticks, which is understandable on a busy saturday night. My friend and I decided to get the large size, and discussed whether or not we were going to add pineapple. We decided to do so, and asked the employee to add pineapple to the order. The order was placed and paid, and we sat to wait. As we waited (the only ones in the store at the time), we noticed that all but one of the employees was busy texting on their phones, including the girl who took our order. I am not sure as to whether or not that is against your policy (though I have a sneaking suspicion that it is), but they were being quite blatant about it, not bothering to hide it at all from any viewing customers. When our pizza was ready, I checked it before leaving. I have made habit to do this at Pizza Hut because literally every time I have gone to this location my order has been given to me wrong. I do not make a big deal of it because I, too, work in customer service and know how it is to have a customer become upset over something small. This time, however, I mentioned to the young man who brought out the pizza that there was no pineapple, even though I had ordered it. He went back and summoned the girl who took our order. The girl came up front, looked me in the eye, and said, "You didn't order pineapple. I repeated your order three times." First off, she didn't repeat the order even once. Second, I find this to be a very poor way to deal with a customer who brings up a complaint, valid or invalid. I answered that, yes, I did order pineapple, and that she had stood there while my friend and I had discussed, then specifically told her to add pineapple. She replied, rather condescendingly, that she wasn't listening in on our conversation. I stood there in shock at the rudeness of her tone, not feeling the need to plead my case to a girl who stood in the back while the pizza was being made texting away on her cell phone. I again replied that I had ordered pineapple, only to be refuted with a "No, you didn't." Then, and only then, did she offer to "throw" some pineapple on there, or make a new one, stressing that we would have to wait another fifteen minutes and making it sound like a major inconvenience. I, instead, asked for a refund. I was sick of being told I was wrong. Honestly, it wasn't the fact that my pizza had been made wrong. I would have taken the "thrown" on pineapple with no qualms, or been pleased at the offer of a refund that seemed easy to give. I was very upset at being told multiple times in a row that I was wrong before being offered any option. I was very disappointed when I looked at her name tag, and saw it read: "Shelby Management Team" After leaving the store, I reached my car quite upset. Instead of getting in, I turned around. I felt like my frustrations were quite justified and that I should try to convey my frustrations in a polite and professional way to Shelby. I felt that an employee of any company, let alone a manager, should know how to handle a customer complaint much more professionally than I had just experienced. I entered the store, and Shelby was still standing at the till. I told her that I was quite disappointed in the way that she had handled that as a manager. I told her that we had indeed ordered pineapple, that I did not appreciate being told I was wrong so blatantly and rudely. I also told her that whether or not I had ordered pineapple, the customer is always right. I again told her I was very disappointed in her customer service. All I got in return was an "okay." I turned around and left the store. I do not plan to ever return. I'm not sure what your qualifications and training are for managers in your business, but I can assure you that while your "management" acts toward customers like this, you will no longer receive my business, my families business, and I will be sharing this experience with friends as well. You have lost a lot of business because of this young girl and her horrible customer service. | |
| Andre brum | 12/19/11 |
| I ordered 20 wings for my wife before her surgery in Casper,Wyoming. After they told me it would be 30 minutes, they never even showed up. An hour later I called and they told me they lost the hotel room number. They didn't even bother to call me to inform me what was going on after I paid for it. they made it sound like they were just going to forget about it and make us wait. 45minutes later they showed up at 1045 with cold wings. My wife could not even eat them because she cant eat after 10:00pm bc of her surgery. They threw in a 2 liter soda to try to make up for it. Now she is going into surgery on a empty stomach. I will be sure to tell everyone what happened and you ha;ve lost a loyal customer. Maybe you should re train your management about how to handle unhappy customers. I'm very upset about this.I have an account with pizza hut and if you care about your customers you can identify me there I have the receipt and look forward to your response . | |
| gary gray | 12/20/11 |
| Well we ordered the pizza special 2 med pizza,wings,bread stick deal. the price was 24.88 the driver came i signed the credit card reseat and put a line thru tip and marked total 24.88 and gave the driver a cash tip.. Well upon checking my bank it was posted 28.88.. i called the store told them the problem... they said they would invesgate. anothor manager called to day and question our problem my wife enplained the problem again to him and told him the other mgr was suppose to credit back our account.. I couldn't check till 2pm cause bank was doing maintance and the 4.00 is credit back to me. But they asked who the driver was you need to come up with some method so they no where a drive goes or the driver needs to keep a log or put his name on the ticket he delivers to.. i don't know if the driver change the 4 to a 8 or not but im alittle sour over this and don't like problems like this don't get me wrong the pizza was good but this kind of makes me learrey of ordering from hut again... and why do you have a delivery charge lot of the other one's do not also... but just thought i'd let ya know you need to id the drivers on delivery.. thanks | |
| JT | 12/15/11 |
| The same person works at the Pizza Hut in Leominster, MA.. The same bad service is given when we go there (Last night will be our last). Not only was our order wrong, but another couple never even got a chance to have theirs as it was never cooked (TWICE)!!! Management or personnel have got to change. When there are only a few tables with people at them and you have to wait 45 minutes, that is unacceptable!!! Do not go here and think you will be served promptly. | |
| Eric | 12/12/11 |
| My delivery order was 1 hour late. The pizza guy gave me an excuse that since I ordered online they didn't see it right away. I still tipped him though, only to find out that the food was extremely cold and I wasn't missing two items from my order. | |
| DIANA | 12/12/11 |
| ALL OF YOU GUYS POSTING AND TALKING SHYT NEED TO DRANK A BEER AND STFU. SHIT APPENDS N GET OVER IT. IMAGINE IF U WHINE LIKE A LIL BITCH ON LINE U DEFFINETLY WOULD GET YOUR SHIT PUNCHED IF I EVER MET U. HATERS | |
| pizza hut in miami 305-442-8900 | 12/13/11 |
| I called to place a order on Thursday Dec 8, 2011 for 2 large pizza and a order of wings for delivery. They told me the pizza would be there in 45 minutes after waiting 1hr I called back to see if my pizza was on the way they told me yes that it left. Still waiting another 45 minutes I called back and come to find out they tell me they dont deliver in my area after 6pm... So why couldnt they call and say that and when I called to place my order. And when they ask for your number theyour address comes up they should have realized that before they took my order and took the money off my card... I still havent recieved my money back from them 31.01... I will never order fromm pizza hut again | |
| ashley | 12/11/11 |
| They canceled my order bcuz rhey cldnt reach me. When I called to c where it was the guy who answered the phone was so rude an hung up on me. When i called the next day to complain the manager didn't seem to care. Offered nothing in return for his employee being rude an disrespectful I will NEVER order from pizza hut again. They hv poor customer service!!! I am in the food business myself an when someone calls an complains u usually try to fix it so they are happy an offer somethin dnt just act like u cld care less about someone. Bentonville Arkansas | |
| ROBERT BACON | 12/7/11 |
| LAST MONDAY PIZZA HUT ADVERTISED "ANY PIZZA, ANY CARRY OUT " FOR THE 20% DISCOUNT. WHEN I PICKED UP MY $10.00 PIZZA THEY DID NOT HONOR THE 20% DISCOUNT. THEY GAVE ME THE EXCUSE THAT IT HAD TO BE "DELIVERY" ONLY. THE AD DID NOT SHOW THIS, THE AD SHOWED IT AS CARRY OUT ETC. WHEN CONFRONTING THE MANAGER HE THEN USED THE EXCUSE THAT THIS DISCOUNT WAS NOT FOR THE "LARGE". WHAT A SHAME AS I HAVE BEEN DOING BUSINESS WITH THEM FOR A VERY LONG TIME. IS IT TIME TO CHANGE TO ANOTHER PIZZA RESTAURANT??? POSSIBLY. RIPPED OFF IN FL. FOR A LOUZY $2.00 THEY MAY HAVE LOST A GOOD CUSTOMER. | |
| Steven Ward ` | 12/7/11 |
| Last night I ordered the big box dinner from my local pizza hut. Everything looked good right up until I took a bite out of a slice of the Chicken Alfredo pizza that we order. There was a rock in with the chicken and cheese after hearing and feeling the rock I, of course spit out the rock and went to check my mouth which I discovered my tooth was chipped. My wife called our local store and told them what was going on and they laughed at her ten hung up when she called them back they told her to bring it up there. | |
| KMartin | 12/8/11 |
| I live in Laconia,NH. Last night I got off work late and my wife and I decided to have a pizza after seeing an add in the local paper. It was a Pizza Hut add for $10.00 any pizza, any size, any toppings, dine in, carry out, or delivery. It did not say any where on the add prices and participation may vary, or any other such exclusions. I do understand that it would cost a bit more due to local tax and or delivery fee. What I couldn't understand is that the person on the phone told me that my order had to come to at least $12.00 before tax before they would deliver it. I really like Pizza Hut pizza and this is the first time I've been a little upset. Let's see if you can correct this or change the add. | |
| Pizza Hut Driver | 12/8/11 |
| I cant believe the person who made the comment about pizza hut not having the dough when they ordered online. I work there and this happens all the time. EACH STORE DOES NOT HAVE THERE OWN WEB SITE!!! its one huge website that you place your order on AND THEN, it directs your order to the closest pizza hut. How is each store supposed to post what they do and don't have. And your mad because they called and told you they didn't have it. Here is the big SECRET shhhhh... all the dough is frozen. yess even the hand tossed. It gets prepped then proofed and if the projected sales are lower than the demand for that day. Guess what, we run out of Prepared dough. You can eliminate that problem by being a little old fashioned and using your t-e-l-e-p-h-o-n-e to order and talking to a REAL PERSON. And hey, usually if you order and they tell you that they have it and have to call you back because they ran out, then they give you a discount. | |
| Pizza Hut Driver | 12/8/11 |
| Domino's pizza tracker is just them making the process public. There's not actually a tracker in your pizza or any of the cars. The pizza corporations have people that have sat and figured out exactly how long it takes from the time the server hits enter into the computer with your order, down the make table with toppings. how long it cooks for based on oven heat, oven speed and the thickness of the pans, how many minutes on the cut table, then when the delivery driver is dispatched out of the store, we have a "foot time" and OTD "out the door" time and percentage that shows on all of our computer screens. Everyone busts rear keeping our time within those parameters, Respectfully I mean even our competition. Tracking your pizza online is just showing you what step of the process your pizza should be at because of when you clicked enter. So rather than Get upset, its actually a lot of work from a lot of people to provide flawless service with a smile. Every job has some kind of intensity. even what may seem like a simple pizza place, has blood sweat and tears put into it, and sometime people make mistakes. All the people I work with put in their all. Try cutting people a break sometimes, no one likes making a mistake.If after that there are still problems then I'm all for being somewhat firm with someone, especially when you feel disregarded, disrespected, or ignored. Oh yeah, PLEASE MAKE SURE YOUR ADDRESSES ARE VISIBLE FOR YOUR DELIVERY DRIVER! Thanks :) | |
| Chris Neunhoffer | 12/8/11 |
| Im sorry but i have nothing good to say about my local Pizza Hut. They ALWAYS put me on hold for at least 8 minutes, and they are Always RUDE , KURT, and Late delivering our pizza.Once 2 hours late! Unfortunate that my boys like the pasta and pizza. I do tip always even if the service SUCKS.It's not brain surgery its pizza cooking and dekivery,plus a little customer service.I know, I was a pizza maker in high school so I am aware of the pressure and demand. But get over it. If you cant hack it then work somewhere else. If people would just do thier jobs and stop crying all the time maybe the service would be better. VERY UNSATISFIED. | |
| Daniel Clinkscales | 12/8/11 |
| As far as I'm concerned Pizza Hut deserves a zero. I placed my order at 7:03 pm called at 7:45 because I wasnt sure if i gave them my apartment number, the pizza hut employee I spoke with claimed they had it on file, and that our pizza was "in route". At 9:15 we call again and are put on hold for 7 minutes waiting for a manager. We hang up call back and yet again get put on hold for 5 minutes. Then I go to the pizza hut to attempt to resolve the issue. Come to find out my order was sent to a Pizza Hut farther away whom was currently "not answering Their phones".whatever that means. I called corporate with little success. All in all i ordered 1 stuffed crust pepperoni pizza three hours and forty minutes ago and still have no pizza | |
| Paul | 12/9/11 |
| I have order pizza from pizza hit on broadway in Vallejo since 1999. In the past five orders I put in they have messed up my orders back to back. Today the messed up my order even when I talked to the guy that was making my order And told me he would have it done right. I just called like 20 minutes ago and the guy had to remake the pizza over for the third time cuz he Got it wrong again. This kind of work is pushing my business towards some were else I have been waiting for an hour an a half for my lunch at work. Not cool at all I have to save my lunch for when I go home cuz lunch is done for the day. My email is... Sandiegocali619@aol.com The person name for making my pizza is Juan I believe. Today's date is Dec. 9 2011 time is 3:11pm order was put in at 1:48pm | |
| Dakota | 12/5/11 |
| I work for Pizza Hut and a lot of the posts on here concern me a bit. As for rude employees, there are a few stores out there like that, but the bulk of them are run by nice, friendly people. With the Big-Dinner-Box, I know at my store we were not anticipating such a high sale rate. Every day we have to prep more dough part-way through because we dont have enough pans to make it until we sell some. The first few days there were not a lot of sales, but once it hit TV and the internet, sales skyrocketed, and it is likely that those stores didnt expect that. Dont give up on all Pizza Huts because of one bad experience at one store. Also, when the store runs out of something, we put it in the computer, but it doesnt tell this to the internet processing system. At my store, we just give two circular medium pizzas, small breadsticks, and 8 wings if we run out of the square dough. (Not all Pizza Huts are bad!) | |
| Mike De Neve | 12/3/11 |
| Mikedeneve@yahoo.com Pizza hut box deal !! 2 pizza. 5 bread sticks 8 wings If Iam feeding 5 people 3 people get 2 wings the rest get one Need to make it 5 or 10 wings I guessing it made to feed 5 because u give 5 bread sticks | |
| Towanna | 12/4/11 |
| Today I order the Big Dinner Big Box Meal on my local Pizza Hut online. Moments later I received a phone call from an employee who stated that they were out of the dough for those pizzas and cheesesticks. She asked if I wanted something else. I told her no and requested a refund. She then stated that it takes 3 days to put the money back on my Visa. I was pissed, to say the least. I spoke with the Manager and asked for my money TODAY in cash. So I went to the store and got my refund. Now, if Dominos can have an online tracker to track your order from the time of preparation to delivery, then you guys can have something in place for the stores to indicate if they are out of something BEFORE someone places an order AND pays for it. This was disappointing and inconvenient for me. Furthermore, I also received word today that you guys actually pay the Caucasian managers MORE than the African-American managers. I hope this is not true because this is 2011. Racism and bigotry should be a thing of the past. Anyway, I now have a bad taste in my mouth when it comes to the name Pizza Hut. As far as I'm concerned, your reputation is nothing and your practices and policies hold no merit. I hope that if you really do pay "certain" employees more based on the color of their skins that you will be exposed for the hypocrites you really are! | |
| Ben C | 12/4/11 |
| I am very mad at two stores in Rockford first of all I order once a month or so I called once to get a delivery all I had was a hundred so they wouldn't take my delivery ok I under stand that one I live between two store less than a mile away from me one told me a hour and fifteen min so I called the other store they said they couldn't deliver to me I'm in the restraunt bisness I understand but the one thing I know is the customer is always right so on that note I know why Papa johns is growing and your not I count order a pizza from you so I order one from them they were not rude they did not say no. U guys should learn how to treat your customer or just close your doors it's a bad economy you should want bisness by the way you lost my bisness | |
| Tenayacollins | 12/4/11 |
| Ordered wings and they where medium wings but when I got them they had no sauce I called the store here and the manager argued me down instead of trying to fix the order or see if he could bring me a small cup of sauce for my wing he got offensive and said after a while he didn't himself personally which I doubt I took pictures so I know he is lying plus the box has no sauce in it I live on a base in fort Polk la I have just arrived back home from overseas and this is the service I get I should've just dealt with the ppl in afghanistan for another year 3184470060 | |
| Darci Beae | 12/1/11 |
| Well thanks to Lewiston Idaho's Matt telling me good luck on getting you guys to respond.....I am even more pissed and I hope you do respond. I had made a big order and they dinked it all up just like they did last week i asked them to fix it and the were rude and gave me the run around and i asked for my money back they said no. I spend over 50 dollars....I would be pissed if this was my company. You can reach me at 2087178068 | |
| Mary Roudebush | 12/2/11 |
| we order pizza special called the big box dinner from the pizza hut in Madison, Indiana. After my daughterin law told them the order, when it finally came the order was wrong she had order a medium pizza with extra sauce and bacon and the other pizza was extra sauce and cheese.. she called them back to let them know that the order was wrong.. they did not give her extra sauce on either pizza, then instead of bacon they put mushrooms. She highly alligic to mushrooms. they said they would bring the new pizzas but its now been over an hour again.. they also did not send the marinara sauce or the ranch dressing with the order. We feel that they should have put their order on top of the list. they didnt read the order back to her and didnt give her a time that the pizza would even been delivered the first time. They should be made to give credit on all pizzas cause of the fault of the staff of pizza hut. this is very surprising from this pizza hut. | |
| psilocure | 12/3/11 |
| I eat pizza.hut 5 days a week. Why? Im a manager there and have been with the company for 4 years. It is a wonderful job and my staff are all great unique people. Just want you all to know not all pizza huts have rude people. My staff and I are all very polite and happy to make you pizza. Just wanting to say don't let a couple bad eggs ruin the brand name. There are bad pizza huts out there im sure but there are bad restaurants of all names.out there. It depends.on the staff! Tip tip tip were people not punching bags. | |
| PWebster | 11/30/11 |
| Good Morning, I am writing this email due to a $10.00 plus 6% for taxes in Florida. I live in Boca Raton Fl. I requested the local Pizza Hut to delivery my pizza as I am a disabled person as well as an Army Vet of the Vietnam era, was a member of the 101st Abn Div. I am not safe to drive a vehicle and have turned in my Florida Driver Licence; thus I requested my pizza delivered 'am not able to pick it up myself. Please re-think your policy of deliveries for $10.00; there is a delivery charge and taxes is equal to $5.00. Pizza Hut's thin crust vegges is the pizza i think is the best in the Boca area. Again please rethink Pizza Hut's policy on delivery and the $10.00 pizza. Will call the 800-948-8488 tomorrow in the AM, Texas time zone. PWebster | |
| Secretly Pizza is an idiot | 11/27/11 |
| Let me guess...You work at pizza hut. Quit blaming the customers for everything. Its not our fault if you are overworked or underpaid. I have worked in the restaurant business for 10+ years. You are explaing issues and trials than any pizza place can go through as though it's somehow the customers fault. Not everybody leaves dollar or two tips. I wait tables and I have worked in pizza places. Sure a customer can mess up but has it ever occurred to you your company makes it way harder than it needs to be to order a pizza. I can even get my local store to answer the phone to place an order. And every person I have dealt with there is rude as hell. They sound like you. It is our fault (the customers) that your employer sucks. GET A DIFFERENT JOB. I'm reading these comments and it looks like people all over the country are having the same stupid problems with the food or service. It sound just like what I deal with in Columbus, OH. | |
| Julie | 11/28/11 |
| Last Wednesday we ordered a large two topping pizza. We picked it up in the time we were asked to use (15 min) and the pizza was dry and cold. A frozen pizza would have been 10X better than the lousy Pizza Hut pizza we received. It was horrible and we will NEVER order from Pizza Hut again. A $1 frozen pizza would be better than the crap they served us. They should be ashamed of serving such poor pizza to customers that have bought their products for more than 30 yrs - that won't happen again, and we hope others will read this and chose to go elsewhere (like McDonald's, which would have better pizza that this crappy company). Don't get foole - go elsewhere if you want good pizza. This company doesn't care about you, your opinion or your repeat business. | |
| LaTonia Price | 11/23/11 |
| Hate to be the person to bring bad news!! The pizza hut on Patterson st/coliseum dr is poorly operated!!! Everytime we order there it's a problem! This particular time the messed up on our order and asked us to wait for the rested if the wings to cook. For the inconvenience I asked if they could discount the bill give us a free soda.. Well, the young lady was okay she wanted to work with us; but her Manager was very rude and disrespectful. So, she discounted the bill and we ordered 22 wings. We asked for extra sauce and he pitched a fit about we can't give everything away!! What happen to customer service comes first!! They got our order wrong; we had to wait on them when it was already 45 minutes late getting the order!! The store unit#002844 has a problem everytime we go there!! I'm really disappointed and will not support such poorly attitudes when I work with customers everyday!! I feel like I was not treated the customer service I deserve!! | |
ms.green  | 11/22/11 |
| i'am very please with the pizza hut on 4205 georgia ave in washington dc theres this one young lady her name is iris i belive she is so nice always greets guest and lets you know about specials please keep up the good job and it would be nice if the other young ladys where more like her they are very rude and one of them does'nt even speak good english. | |
| upset customer | 11/22/11 |
| Ok I'm giving this store a 3 star rating being the service was good, the food was good. What i'm upset about is that they offer a special for "carry out" only for 10.00 a pizza. well last night I had 9 children so I couldn't "carry out" my pizza so I had to have them deliever it which cost me more in the long run it cost me 29.00 for two pizza's where if I was able to go get the pizza's it would have only cost me 20.00. I just think it's unfair to the people who don't have the ability to drive to pick up the pizza's to have to be charged more because they have to send out someone to deliver the pizza's. You have a lot of widows, people who don't have license or car to pick up, or simply in my case had way to many people to fit into my vechile to go pick it up. If anything maybe charge for a delivery charge (which I believe they do on top of the pizza prices anyways) but let's not descrimate against the people who don't have access to getting to pizza hut. Left a message for corporate to call me back hopefully they will get this issue taken care of here in iowa. I don't want anything free just maybe change their ways to be fair to everyone | |
| Mick.T | 11/23/11 |
| Willoughby Ohio tried to get one over me,don't believe the sign that promises pizza if they don't open the box for you that is s free pizza.The manager took the sign that states such apromise.I got hood winked.Then she tried to tell me that her coworker already opened it as she brought it down from the hood of the oven.Shame on you Miss Manager for to insult your costomers.Social media is a beautiful thing.A posted promise should stay up and most of all backed up.Sha me on you to Pizza Not. | |
| Rudy Rivera | 11/23/11 |
| You know i used to hate the pizza hut in Monahans TX, they never got the order right, and if they did it tasted like crap or was delivered cold, and hours late.......But i took a chance the other night and low and behold i walked in and the lady at the register i think her name was Alice said hello to me with a big smile and when she asked my name i told her she got my pizza's and opened the boxes to make sure my order was right,she then checked me out and for the first time in about 3 yrs she asked me if i would like peppers and cheese packets......My experience there that night made me think that there was still hope for this pizza hut after all, my wife even said the pizza was very good that night.....Thanks to Alice and all the new staff and managers at our Monahans pizza hut....... | |
| Janet | 11/21/11 |
| I'd go even lower then 1 if it was on here for rating. We phoned in ahead of time to reserve for a team. They were not ready and refused to be ready. brought one drink out at a time and complained when we said you missed one. took two hours to get food. children were crying. They also told a friend who phoned in for delivery that they do not deliver. This was just some of the stuff that went on. Estevan sask. has the worst pizza hut in sask.The poorest service and rudiest emploees in the world. | |
| Chris | 11/21/11 |
| So let me get this straight, the service at Pizza Hut is borderline. I just ordered delivery and once I recieved my pizza I asked for Parmesan cheese and red pepper. I was told that pizza hut no longer gives out those items that if I wanted them I was supposed to ask when I made the oder and would be charged extra for them. I am outraged, what's next are we going to be charged extra for the box. What are you guys thinking. I know that your competitors are forcing you guys to make deals that are low but don't start making up crap to charge us for that you have supplied free since you began. You guys have just lost another customer and from the reviews that are on this page you seem to be loosing them by the second. | |
| DENNIS RANSOM | 11/19/11 |
| PIZZA HUT ON FORT IRWIN CA WAS THE WORST PIZZA AND HOT WINGS I EVER ATE PART OF THE PIZZA HAD NO CHEZ ON IT N I COULDNT EVEN TAKE A BITE OUT OF THE WINGS THAY WERE SO HARD GESS ILL GO BACK TO EATING PIZZA SOMEWHERE ELCE | |
| Secretly Pizza | 11/20/11 |
| I've been reading the ratings and comments on Pizza Hut and feel like I must clarify some things. One thing I'd like to clarify is that not everyone who works for Pizza Hut are "losers, idiots, immature, or uneducated". A lot of the people who work for the company are still in high school or in college and quite a few times I've found a lot of the servers being smarter and more polite than the customers. The servers make $2.13/hr plus tips and its often horror stories like these that make everyone think its ok to only tip a dollar or two. It may be true that from time to time you will end up with a wrong order but a lot of what is being said is false. First off, Pizza Hut will NEVER say a delivery will arrive within 30 min because it takes 25-30 min to fully cook a pizza along with any sides you may have ordered. The person whom you're ordering from will always say it'll be an hour or less. The only time that information will change is right before closing in which it will take an hour or up to two hours but only because of an increase in orders and because only one delivery driver is on staff once there is only an hour left of the store's delivery and carryout time. Secondly, online orders in a ton of cases, WILL MESS UP. A lot of customers will call in to complain that their orders weren't correct or never came and a lot of the time its the customer's fault because of not knowing how to properly operate the website or forgetting to click the submit button. I've even seen cases in which someone will come to pick up an order or call up angry because it was never made because someone else ordered the pizza and cancelled it without informing anyone else. Thirdly, to the people who think that our wings come in numbers of 10 and so forth, they don't. They come in 8. Anything said about someone ordering more than anything that can be ordered in multiples of 8 are lying or just can't count. Quick facts: I don't always like Pizza Hut because it is true that they treat their STAFF unfairly but I've always seen customers get treated great. (There are rare cases of jerks though). Please tip your server, they work extremely hard for what little money they have. You may think they only bring the drinks and food but they also have to take care of delivery window, calls, cleaning the ENTIRE store, angry customers, carryouts, they need to cook and box the food at times, clean the dishes, prepare food for the next day, deal with perverts, kids who like nothing more than to throw their food or color on the walls, and anything that the customer doesn't like (whether it was the server's fault or not) will get blamed on them. Once again, they only make $2.13/hr plus tips for only about 5 hours daily. Also, tip your delivery driver. Their butts are on the line if the food doesn't get there on time but in cases in which food doesn't get to the customer in time its usually because a mistake was made or the food took longer than anticipated. This is not the driver's fault, its the cook's. They make $7.25/hr plus tips but that gets used up in gas. Have respect for the people who clean for you, laugh at your perverted suggestions, cook your food, and bring it to you for about a dollar or two extra. Always remember, to get respect you have to earn respect. | |
| chad glasgow | 11/18/11 |
| I usually give a store the benefit of the doubt when it comes to food. But my experience with the pizza hut in alvarado tx has progressively gotten worse. When I was on active duty I worked part time at a dominoes, and there were standards on the quality of product...ie. if a pizza came out of the oven and there was any tomato sauce showing, we would fix it, Also if the order was like a deep dish super supreme with extra cheese pizza you had to run it through the oven 1 and a half times. Anyway, a few times from this store the pizzas have come slightly raw, and I had to put it in the oven. The last one was so raw my oven couldnt even fix it. Contacting the store, and placing an order takes longer than the delivery, because apparently since my area code for my phone isnt local?? Luckily a new dominoes popped in great service quality food and it has a drive through. I like pizza hut, i just wish the alvarado, tx store would step it up. Sad to say the little pizza hut shack in Iraq was better...really? | |
| | 11/16/11 |
| Nov. 16, 2011, I thought I was going to have a quick meal. So I venture into Pizza Hut, to pick-up some wings, you known the special that happens on Weds.. While placing my order, I notice the cook coming out of the bathroom and in to the kitchen. I did not see him wash his hands, a he enter the kitchen. When I both out to the attention of my server, they try to insist he washed his hands. Then another server went to the kitchen and told the cooked, what I started. He insist he washed his hands, then I guest, out of spike, I seen him touching every piece of wings with his hands. Then he came out, with my wing, to try to convince me he had washed his hands. I explained to him, he might had washed his hands, after he used the bathroom, but when he touch the bathroom door handle, he could have contaminate his hands. Then not washing his hands as he went into the kitchen, he could be contaminating the food. He looks at me and state, it was possible, like now I was going to take the food. I am so tired of these food places being so lacks with good hygiene. So people be careful with who prepare your food and where you eat, because Pizza Hut don't care how they serve you. | |
| stephanie | 11/12/11 |
| Pizza hut in laguna hills, ca on Alicia parkway is HORRIBLE at customer service. The guy on the phone lied to me saying he was the "call center" and needed to transfer me when I called because my order was already 1 1/2 hrs late!! Then, he Hung up on me. I called back and after waiting forever they said there were power outages every 5 mins (which there aren't bc we live near there) and our order hadn't even started yet bc they lost it. However, she pulled it up in the system right away, so she lied again! Then dhe ssid that new orders were being filled first and yhey couldn't get to ours for another hourand a half. They suck. DO NOT EAT AT PIZZA HUT. THEY HAVE NO CARE ABOUT CUSTOMER SERVICE AND ARE EXTREMELY RUDE. | |
| Ronny spooner | 11/11/11 |
| First I ordered my food online when it should only half my order should up do when I called the manager there was nothing he could do to make it right. So I ask for corpate he said he didnt have the number. Then he hung up on me E | |
| Annonymous | 11/9/11 |
| I am unhappy about the fact that many sites list Pizza Hut job openings and the locations are not actually hiring. Many times it is listed and that same day I call they say they are not hiring for those positions. I am upset because I feel that job seekers waste their time filling out applications for jobs that are not there. It is unfair to waste our time when we could have been filling out an application somewhere else. Please stop "pooling" applicants on sites like snagajob.com. | |
| Mary | 11/4/11 |
| The Pizza Hut on Navarro in Victoria is a loser starting with the Manager. They can't seem to follow simple instructions and get a delivery right. They are rude to their customers. When they screw something up really bad they take no measure to make it right for the customer. Pizza Hut according to this website you need to clean house and get you competant/professional people working for you. Do you read your reviews. YOU HAVE A PROBLEM!!! | |
| joe madanat | 11/5/11 |
| i want me and my wife to pizza hut in jordan in swafeha and we order pizza and sald the sald bar was so bad that smel so bad nothing was frish and the pizza was cold it will be nice if u can send some one to chik it out i think this is bad for pizza hut please do something so we can injoy eating at pizza hut like we do in the u.s.a its only the name they use in jordan but for sure not the servise | |
| Veronica Bennett | 11/2/11 |
| I too would give a 0 if I could. The Pizza Hut in Lexington Kentucky( New Circle Road) should be shut down. The staff there is very nasty, and so unprofessional! The manager stated to me on the phone that he had been there for 8 years, and you sure can't tell it! I wish come one from the main office would give them a suprise visit, and see how they treat their people! | |
| jason s | 11/2/11 |
| Hey trust me please never go into the Thomson Ga Store at all. I work on the road with country music recording artiest. Been with Lady GaGa, rick springfield, billy joel, Lady Ant, Jason Aldean. But there is a large Big Guy name Raynard he is Fat and nasty and he works in the drunk. He told me to make my pizza my self if i wanted it made right. there was alot that went on but i tell you i have got the number and contact for the president and headquarters contact thaqt would help anyone out that needs any info. We need to get rid of people that has only a high school ed and that eats more than they cook are even serve. email ufc901@yahoo.com. i mean never ever ver very go to the thomson ga store day are night. all the yhire is people that is not to bright and that cannot get a job no one else. The lady that runs that store her name is mrs. Pat dont care about her clients so please never go in there | |
| Rick | 10/29/11 |
| my self and co employees work for a very large industry in Pooler Ga. We have over the years ordered many pizza's from the Pooler pizza hut (912-330-8129). Tonight we placed a to go order and were told it would be delivered in 30 to 40 mins. 1 hour later we called and were told by the manager(female) that she tried to call back to confirm our location. This was a lie, we are the security for our company, and can not leave our desk. Another hour went by and we called back to check on the status of our order. It was obvious she was not concerned. She also stated she was the manager. She only said she would cancell the order. If this is the best your company can do for managers and service, I can assure we will not use your establishment again, of course I'm sure you could care less. However looking over the numerous complaints eventually it will hurt your business.Hopefull in an already poor economy your company will suffer. We promise to spread the word in our small town of the poor service we recieved and the lack of concern from your manager. | |
| Lee Ann | 10/29/11 |
| The Pizza Hut on Abrams Rd in Dallas treats their customers terribly. I have been ordering pizzas from Pizza Hut for 25 years and have spent thousands of dollars on pizza for my three kids now in college. The delivery driver said F You to me and the manager hung up on me when I told her about the incident. I called corporate office three times to be put on hold for 15-20 minutes then disconnected every time. It is obvious that do not care if they lose a loyal customer. | |
| Tish | 10/28/11 |
| If I could give zero stars I would. Myself and my husband ordered one of the meal deals from Pizza Hut this evening. Because I am dairy intolerant I ordered my pizza without cheese. When it was delivered, mine came with cheese. It was sent back and a new one made however when this one came it had ham instead of sausage, no chicken and pineapple instead of green peppers. How on Earth they managed that is beyond me. We gave up and asked for a refund, sending back everything else that had come with the order and the manager of the store told me he would not refund me because the money from the order goes to a different place as opposed to where it goes normally if it's paid for in store. After he spent 20 minutes talking over me, shouting over me, insulting me and telling me that I would listen to him or he would hang up; I said that if he was refusing to refund my card payment then he could refund it in cash. He refused that as well and then hung up on me. I am now having to wait until Monday to call their customer service line to see what they are planning to do about this dreadful service. This of course will incur more cost for me, along with me having to now buy yet more food to have for dinner tonight. Utterly ridiculous. | |
| Michael Day | 10/27/11 |
| I have eaten at Pizza Hut in Boardman, Ohio many of times. It seems like every time I eat there something is wrong with my food. I ordered about 3 different pizza's one night, I was told that my order would be ready at a certain time and had to wait another 30 minutes after I had already got there. When my pizza was then brought out to me my taco pizza was nothing but beef, my second pizza was burnt and over cooked, and the third one had absolutely no cheese. I haven't ate there in months and today decided to give it another chance. My order was short and sweet, a plain cheese pizza. Now you're probably thinking how could someone mess that up? Well of course they did, eating this pizza was like eating raw dough it was horrible. Both of these times, yes they have given me free credits, but that is not something to keep me coming back. It is like every time I go there something different is wrong. Enough is enough. Due to the past negative Pizza Hut experiences that has happened every time I have went I will no longer be visiting any Pizza Huts again. | |
| Marianna | 10/27/11 |
| I just experienced the WORSED customer service by the Manager in your Norwalk location on Firestone and Pioneer. As soon as my family & I walked in the Manager and some other female looked at my family which are children's laughed & continued to stare making us feel uncomfortable. I asked her if there was any reason why she continue to stare & if I knew her.. All she could say was excuse me.. I felt like If she was stereo typing my family because my girls had just finish playing their sodtball game.. I would NEVER order food from Pizza Hut again.. This should tell you the type of people pizza hut hires.. Disrespectful, immature, unprofessional , by far the worst service I have ever received!!! Extremely disappointed by their rude behavior.. There's plenty of people that are need a job and are more than willing to treat people with excellent customer service. Extremely Disappointed! | |
| Charles Gardner | 10/25/11 |
| I've orderd pizza and wings from pizza hut numerous times and they were messed up so I called the store and the person who answered phone gave me a credit which is fine but I'm on lunch break and don't have much time when I ask to talk to the general manger they put me on hold till the line goes dead I just want my food done right. Talking to the general manger would be ok to maybe she/he could. get this problem resolved my ticket says store number 010691 | |
| Alex | 10/24/11 |
| I am very disappointed in an order I placed couple months ago. The order came to me cold and was very late. I didnt even feel like eating. They said they would give me credit but never did. Please call me 214 235 6321 I need a voucher or something. | |
| Employee | 10/24/11 |
| I work in Liwiston,Idaho at Pizza Hut. I just thought the people would like to know. Pizza Hut Has Sold-Out. They are now owned by Spokane Valley Pizza. They are a crappy Corporation to work for. The company is going to pay its delivery drivers $3.00 less per hour when the driver is on a delivery. they will use tips that customers give the driver to compensate for the difference. and pay the driver $1.07 per delivery for milage. The company charges a $2.00 delivery charge per order and the driver gets $1.07. and will now make less then minimum wage for delivering. they say we are making minimum wage because of tips. this is just another big company crapping on the little guy. I HOPE THIS WILL MAKE YOU WANT TO STOP ORDERING PIZZA FROM PIZZA HUT. | |
| ROBIN FINSTAD | 10/21/11 |
| HELLO, MY NAME IS ROBIN FINSTAD AND I AM A COUNCIL WOMAN IN PELICAN BAY TX,IN AZLE WE ARE A SMALL TOWN VOLENTEERS HAVE WORKED VERY HARD SO WE COULD HAVE A BEACH FOR THE KIDS HERE,WE LEASE FROM TARRANT WATER DISTICT,.WELL TO GET TO THE POINT I AM TRYING TO FIND SPONCERS TO HELP BUILD A SOFTBALL FEILD FOR THE FAMILLIES AND KIDS OUT HERE,WELL IM ASKING YOU IF YOU WOULD BE ENTERESTED IN DONATING TO BE A SPONCER TO TO THIS,I WILL BE ASKING MORE CORPORATE OFFICES TO DO SO TO .SO IF WOULD CONCEDER THIS PLEASE LET ME KNOW.THANK YOU.....COUNCIL WOMAN #5 #817-696-3154 OR E-MAIL AT fincepost22@yahoo.com | |
| joe from tampa florida | 10/19/11 |
| placed an online order last night at 8, it never came. this is the Hillsborough avenue location in Tampa Florida. placed the order again at 10, this time i called instead of doing it online, was told the online system was acting up and order would arrive in ~45. order never came. i called again, to find my number had been blocked, i could literally no longer call the pizza hut on Hillsborough avenue, today several times i also tried calling, woe-and-be-hold my number is still blocked. really, if i was joking, this could not be more amusing, who do you people hire to work for you? i considered driving up there to ask just what the heck was going on and why they lied blatantly about my order, but to be honest I'll just talk with my wallet at dominos lol. regards, joe | |
| Dorothy Quintero | 10/15/11 |
| I have eaten Pizza Hut Pizzas many times. But the pizzas I got from your Pizza Hut in Anadarko, Ok were the worst pizzas I have ever tasted. I ordered three different pizzas to go, but what I got when I got home and opened them they were not whattt I had ordered. I ordered thre large pizzas different kinds, one was suppose to be a hand tossed chesse, one was meat lovers hand tossed, and one was a suprem pan pizza. What I got was a pepperoni, two others I don't know what they were, but they were all flat crust and very sorry. If the workers had been paying attenion instead of cotting up with each other maybe they woul have gotten my order right. This was on Thursday 10/13/2011 @ 4:30 P.m. when I picked them up. Sincerely Dorothy Quintero | |
| Liany | 10/12/11 |
| I'm sooooooo disappointed in the pizza hut on George Jenkins Blvd in Lakeland FL I've been ordering pizza from them for years but tonight 10/12/11 9:30pm I ordered a thin crispy bbq pizza and some wings the man on the phne said it would take about 45-1 HR I was fine wit dat but after almost and hour and a half I called the manager said her driver broso down Ans she had to make new pizzas yea right .......anyways after two hours my pizza gets here I was fine bout the time whatever so I go to eat my pizza n its pepperoni remember I ordered BBQ so I call da lady (manager ) by the way the driver was still at my house and she starts giving me attitudes and hangs up ..........well I will never order pizza hut again | |
| Donald Rhodes | 10/7/11 |
| Hi, I ordered two pizza's today to be delivered. After an hour went by I called back and they said they delivered them to me. I gave them my card number over the phone and they charged my card and gave someone else my pizzas. I called back again to say they should have charged my card without an impressions of the card. They said they can charge it over the phone. I never got my pizza and they charge my card. I ask to speak to the manager and after about 5 min he came on and ask me the what the problem was. He said he could deliver the pizza's but by now everyone already just got something to eat here because two hours gone by. He said I gave him the wrong address. I told I gave him the correct address and he called my a liar. I ask him his name and he said Ed. I said I'm Donald Rhodes what is your last name. He said he would not give me his last name. I told him I wanted my money back on my card. 25 dollars and change for two pies. | |
| ann | 10/5/11 |
| i went to the pizza hut in odenton and there were several employees in the back preparing the pizzas and they were loudly cursing this isn't the first time this has happened. the young woman taking my order was clearly embarrassed at the behavior of her coworkers and repeatedly apologized for their behavior. this particular store has a habit of burning my pizza many times i ask for square cut but it never is. | |
| Vanessa hill | 10/2/11 |
| Hello. I am writing to complain about the cleanliness, the attitudes, and poor customer service at a particular store. The pizza hut in Madill, Oklahoma, has got to be the worst place to go. I think it is better off being tore down. The people here are rude! I have called in a manager before nothing was done. I am fed up with this place and hoping the corporate office would do something please!! I love pizza and would hate to have to give it up because the employees. Ok here is a couple of examples: my family and I come in to enjoy a nice dinner together. No one greets us for 10 min. They seen us too, but kept on walking. About the fourth time they walked by us, we went ahead and found us a table. Then we had the waiter come tell us his manager is ms because we went and sat ourselves AND wanted us to move. I said no we are not! No one came to sit us! I asked for a phone number to call her in. Another time, we come in. It is the same woman I called in that is our waiter. She was SO rude! I asked for another waitress, but didn't get my wish. So we did not leave a tip at all. She glared at us while we were leaving. Tonight my finance and I came in, we were not greeted again for probably 5 min. While we were up there. We seen the waiter stick his finger in the sauce after he poured it!!!! Also, most of the tables were dirty. The bathrooms were not kept up. There was no paper towels and toilet paper everywhere. Then gave it to customers!!! What kind of sick people do you guys have working here!??? We were astounded!!! Please work on the staff and cleanliness!!! | |
| Clark | 10/2/11 |
| We ordered 2 large pizzas, 1 order of chocolate dunkers, 1 order of cheesesticks, and a 2 liter pepsi at 7:11 with an estimated delivery time of 7:41. At 8 our food still had not arrived and called to check and was told that our order was on its way. At 8:20 our food still had yet to arrive we called back and this time we were told that it had just left and then spoke to the manager. He explained to me that they were busy and that they had ran out of large pans and were having to make 2 mediums instead. I told him that i understand being busy but i do not appriciate bieng lied to. He said that he understood and said that he called the driver and that they had 1 more stop before us and then they would be here and that he would give us a $25 dollar credit for our next order. Once again I told him that i understand being busy, i also use to work in a resturant and completely understand, i was just very unsatisfied with being told 2 different things 2 different times. Finally at 8:40 we recieved a phone call from the delivery driver trying to explain to me that she hadded ended up with the wrong drinks but still had a pepsi for us and that she was trying to drive slow because her "tag light was out and trying to avoid the po-po". Extremelly unprofessional. But finally she arrived. With the pizzas and drink. No dunkers or cheesesticks. Not to mention the pizzas were cold and boxes soggy from being in the warming bag. She driver vaguely appologized and sayed that she would call her manager, make her next delivery, and be right back. We called back to the store and finally got in touch with the manager again, after being put on hold four times, and explained the problem. Once again he tried to blame it all on being busy and said that they would have them here shortly. He aslo said that he already had a $20 credit on our account for next time, down from $25 the first time, and that he was sorry. The rest of the order just arrived at 10. Almost 3 hours since our order, cold and smelling like stall cigarette smoke. After speaking to the manager, again, he said that he would refund or order but still this type of service is absolutely terrible. This was not the first time we have had problems with Pizza Hut. Luckily theres a Dominoes in town. | |
| sarah | 9/29/11 |
| im complaining due to poor costumer service at a pizza hut in nogales az . Servers take there time to take orders also I seen a weitress taking the costumers food holding the food close to the chest while approching towards the costumer. I think thats against osha regulations.i as a costumer it gaved a bad impression .the server who served us took a while to refill our cups because she was to busy talking to coworkers . Theres eaven other days that the servers wont walk us toward the table (as a sign says to wait to be seated) there always talking behind the computers and ignore my faMilt so these been happening for a while and is getting rediculouse and I wont dining in to be treated poorly. | |
| mr carr | 9/30/11 |
| Found piece of someone tooth in a stuff crust pizza in shreveport la. No one has called even after a complaint at the store or internet. They key giving us the run around now they can talk to my lawyer. If no contact soon mrbossier1@yahoo.com .You just can't give someone a credit for that in your food! | |
| Alex tubruton | 9/25/11 |
| I'd like to know if there are actually any Pizza Hut restaurants that honor the $10 pizza ad. The one in Tuscola Il doesn't. I hate seeing ads on TV, then call the restaurant only to discover it's just the old bait and switch. $17 for a $10 pizza special? What a rip-off. Either stop running the ads or get your franchisees to honor it. | |
| Tommy | 9/24/11 |
| Let me start by saying, I love pizza hut! The service of one store in las cruces nm is changing my mind, the store is located on missouri ave. Las cruces n.m. One mile from my house it takes an hour and half to recieve my food and its always cold. I have complained and even stopped ordering from pizza hut! If corporate would like to contact me, my email is theonlytruepacheco21@yahoo.com | |
| tonya | 9/23/11 |
| I contacted the pizza hut on Maryland Avenue, NE, Washington DC, to order a pizza. This occured around 12:30pm on a weekday. The message popped up that my order was received and it would be delivered at 3:02pm. What, 3 hours later. I tried to call repeatedly, to cancel the order but the phone rang and rang each time. I will not patronize this business. I should stop the charge on my credit card but I do not know where the order stands because no one is answering. I do not think it should take 2.5-3 hours, to deliver a pizza and the drive is only about 15-20 minutes, if that, down to the office. Doesn't make any sense. | |
| | 9/22/11 |
| You fraudulent motherf-ers...I use to patronize your (you ARE representing Pizza Hut) restaurant but after this rip-off I WILL spread the word to steer clear of your business. There are too many competitors out there to tolerate internet fraud from a chain like this...Domino's of Papa John's sounds pretty good right now. Sincerely, Pissed off Marine in Iraq PS I'm googling Pizza hut and forwarding this marketing scam and maybe I'll send it to the TV news station back home... -------------------------------------------------------------------------------- Date: Wed, 21 Sep 2011 08:05:08 -0700 From: edu-k7nw502g8y1m@thriftystockonline.com To: dsu-3@hotmail.com Subject: Free-Pizza Hut Pizza for 1 Month! - Details Inside! Can't see the images below? Click here. | |
| | 9/22/11 |
| I order some wings from Pizza hut on Parsons Avenue in Columbus Ohio last night they messed my order up. I called them back and they did the same thing again by the time I called back last night they was closed. For one when I order wings I always eat with the bone in not breaded. the sent the first one boneless the sauce was just sitting on top on the wings I had to shake the box in order to get the sauce all over the wings. the second time they came out the wings had no sauce on them I always order my wings from there and I guess because it was late and they was getting ready to close they did not care about the order or my food. | |
| DAWN | 8/9/11 |
| I DONT U NDERSTAND HOW YOU WOULD LET SOMEONE RUN A BUISSNESS IN BALLINGER TX THAT RUNS OFF SO MUCH BUISSNESS FROM YOUR PIZZA HUT . THIS IS A SMALL TOWN IF YOUR WOULD GET ANOTHER MANAGER YOU WOULD MAKE SO MUCH MORE MONEY.. SHE IS VERY RUDE TO COSTOMERS AND IF FOR ANY REASON SHE GETS MAD AT YOU, YOUR NO LONGER WELCOMED TO GO TO PIZZA HUT.. | |
| ashley | 8/12/11 |
| i work at the pizza hut in shawnee oklahoma on kickapoo road and i now have lice due to used visors they make servers wear and fully feel that the store should be shut down and completly cleaned i am not the only one whom has the issue of lice due the these sercumstances as a matter of fact my co worker and i just spent 45 dollars on shampoos and combs to rid ourselves of these pests so therefore we also feel we should be reembursed for the cost of those items as well as wages lost for the days that it may take for the place to be cleaned how do i get this matter looked into? please call me at 7077380718 thank you | |
| Donnie | 9/21/11 |
| ok I am really irate right now. I recently called and placed a order for delivery as I usually do since my fiance works during the day and takes the car and I work overnight. I placed the order using my MasterCard and they took the money off my card brought the pizza to my door and ask for my ID and my MasterCard. I didn't have my card on me cause I let my fiance take it with her to work just in case she needed gas or whatever. They said they couldn't serve me and the man left my door with my food which I already paid for because I didn't have my MasterCard on me I have my ID bill statements bank statements and they still refused to serve me my food that I already paid for. Also they would not refund my money back to me right away they said it will take 3-5 business days. I only had just enough money to get some food left on that card and now I can't get anything to eat until my fiance gets home. Its BS because I ordered from pizza hut and plenty of other places before where my ID card was well over enough info and was just fine. This is like my 6th time ordering from them and they never asked for physical copy of my card until now, my ID has always been enough. If I am paying the money and I have all my card numbers why do they need to see my card? when I shop online or order food from other places they never ask to see my card. | |
| R Sears | 9/18/11 |
| Pizza Hut used to be good and now it is just horrible. Minot Nd I believe it was 1531 S Broadway. It was raw, floppy and stuck to the paper in the box. The pepperoni and mushroom came as mushroom. One pizza hut it is so burned it burst like glass and the other is wet and floppy. Get it together and quit ripping off the public. | |
| chriatopher | 9/19/11 |
| I ORDER A PIZZA ON 9/19/2011 IT WAS NOT MADE RIGHT WHEN I CALL TWO LET THEN NO ABOUT THAT THE MEATLOVER WAS MISSING TWO TOPPING AND THAT THE PEPLOVERS WAS MADE LIVE A REG PEP I WAS TOLD THAT THE GM MADE IT AND IT WAS RIGHT I'V BEEN THERE OTHER TIME AND MY FOOD WAS MADE THEN I WILL TOLD BY THE EMPLOEE WHAT WAS HE TWO DO ABOPUT IT WHEN YOUR EATING YOU NO WHEN SOMEING MISSING????????? | |
| Walter P. | 9/20/11 |
| I'm writing this letter to complain about the customer service at the location in Casselberry fl. I ordered my pizza and was told my pizza would be here in 30min. When the pizza man arrived at my house I proved to him he was late. He agreed and told me to call the store and they would handle my issue. I payed the man and he left. I called the store and the store manager argued me wrong and hung up the phone. I called back hoping it was a mistake and was placed on hold for long periods of time. I called a few times and after asking to speak to the manager each time she would pick up and hang up. I feel that this is horrible customer service and something needs to be done about this untrained manager at this store. | |
| Rose Silva | 8/15/11 |
| I recently called the Worcester, MA pizza hut to order pizza and get the free pizone and the manager there was very rude to me. She actually hung up the phone on me after I was trying to understand why the pizza was so expensive. I would like you to know that I have never been treated so horribly and I will not be going back or ordering from any of your restaurants ever again. | |
| sharnisha miles | 8/16/11 |
| PLEASE STAY AWAY FROM PIZZA HUT STORE #2101 in batesville, ms. the manager CHIQUITA WOODARD LETS HER KIDS ON THE MAKE TABLE TO MAKE CUSTOMERS FOOD. THEY ARE ONLY TEN AND ELEVEN, SO UNSANITARY.. PLEASE REPORT HER NASTY OVERGROWN BEHIND, JUST NASTY AND FILTYHY. | |
| marc | 8/16/11 |
| I ordered from your las Vegas store on lake mead and Jones , store #026621 @ AUGUST 15 TH, 8:53 PM. I spent $45 plus tip of my hard earned cash with you guys which I fully regret. Keeping in mind that the appetizers I got were fine but the pizza was by far thee worst looking/tasting pizza I've ever had. even a dominos pizza appealed after what you guys sent me. I ordered a meat lovers pizza stuff crust large. It looked like the pizza was naked , hardly any sauce, no cheese, hardly any meat, just light sprinkled of what looked like only sausage. I would post the picture on here if I could because I took a picture. I could see through into the actual crust which was stale. It was frustrating to say the least because it was late and my girlfriend was hungry so we tried a couple of slices but it was underwhelming. So I call the actual store around 9:30 am, the next morning. technically they weren't open but I wasn't calling to order, a woman answers the phone stating she was the manager on duty. But her attitude towards me was unapologetic, even jaded. She said she couldn't bring up the order yet til 10:30 so callback then. But she went on with disclaimers "we make our pizzas the same from a chart blah blah" but no where in her dialogue was any sympathy so I felt already that I had lost the battle because she wasn't even really hearing me, nor was she really trying to help me or rectify the situation. She had me feeling like obese bothering her. Not good. It was lake mead and Jones store #026621. This experience between the BAD pizza the BAD attitude has just left a BAD taste in my mouth. Not only will i be taking my business else where but I'm going to spread the word to my friends and associates in corporate and scream my disdain for pizza hut to the mountain tops because employees reflect a company as a whole. BAD employees means a BAD company that doesn't do GOOD business. Employees and service should be reflective of the company standards. I couldn't believe the NEGATIVE vibrations and lackluster attitude I was met with after uttering my issue to your "management". THEN to add insult to injury I call corporate only to get automated responses to go to the website. Which now shows me above all the other strikes against you that your also COWARDS that hide behind your website rather then put a human being on the phone to connect with an unsatisfied customer. If you guys keep this low level of service up and keep skimping on your ingredients serving these sorry excuses of pizza then I predict you'll surely be out of business by 2012. If there was an option to select "NO STARS" Id have chosen that , as you don't deserve ANY STARS. | |
| marco | 8/16/11 |
| Ok, respectfully I did get a callabck from the manager of the las Vegas store at 026621 and she did offer a credit on the account for them to remake the pizza. I'm not at the house now so she said I can callback whenever and they will remake the pizza free of charge . She reiterated that all pizzas are made on spec. But i pray for your sakes that perhaps like she mentioned the person could have been rushing with my pizza because if the spec chart calls for the pizza to look like "THAT" then I'm still going to take my business else where. So though the jury is still out on the pizza I do give credit where credit is due and the woman called back with a better tone and at least expressed that she cared. | |
| Cecily | 8/16/11 |
| I am writing from Charlotte, North Carolina and I would like to complain about the delivery service at one of your establishments. The person taking my order was extremely rude and unprofessional. Also the person said that the pizza was gonna arrive in two hours. I could pick up the pizza and have eaten it by the time it was delivered. When the pizza did arrive it was cold and unappetizing and the delivery person was expecting a tip. Please I beg of you to fix these problems because I do not want to change my choice in pizza places but if this continues I will be forced to not order from your establishment. | |
| Charlie | 8/17/11 |
| Saw ad on tv $10 deal is back!! Any size pizza, and crust, any number of toppings...still misrepresenting I see. I stopped ordering Pizza Hut when I ordered the $10 deal to go and when I got to your store had to pay more because I got more than 4 toppings!! Someone needs to file a class action lawsuite against Pizza Hutfor misrepresentation and make you give a free pizza to customers for let's say the next year for all the money and time you have cheated people out of. | |
| Eve | 8/18/11 |
| The best pizza and great customer service. I have five kids and every Friday night is pizza night at our house and we love pizza from Pizza Hut. Question - If anybody has been to the Pizza Hut in the Netherlands there used to be a painting on the wall of four men wearing hats on the beach. If ANYBODY knows the painters name or name of the painting I would be so grateful. Thank you and kind regards, Eve | |
| L. Molinar | 9/16/11 |
| ticket #74693 09-16-2011 18:31 srvr: britany 1c CARRY OUT lg Tusc Chicken Alfr lg Tusc Meaty Marina lg Tusc Meaty Marina total 38.88 PIZZA HUT OF JASPER STORE#014440 1160 HWY 78 EAST JASPER, AL. 35501 205-387-8700 Would have been great if I received my order. Waited 35min. only to be told that my order was never made. But while I was sitting there I was subjected to screaming from staff at other staff to answers phones, the poor girl who originally took my order was new, when asked for help from co-workers was told they couldnt help her...really??? I told her not to worry about it, to take her time that she was doing okay only to have another co-worker come and yell at her to answer the phone, really she is in the middle of taking an order and why cant you answer the phone?? I was horrified at the way the employee's were acting. When asked for my money back because I couldn't wait any longer, (I had to go to work) the manager was rude and acted like I did something wrong, she never said sorry about the order mix up... Pizza Hut I like your pizza more than anyone else in our town, but the customer service is horrible.... I dont think I will be back anytime soon... and I can't wait to post my experience and tell to anyone who will listen. llstringer03@yahoo.com | |
| Taxi Boss | 8/23/11 |
| I will never order Pizza from your establishment in Pleasantville, NY again-I placed an order for 2 pies and told the manager DAN my husband Mike would be picking them up for our taxi-he said 15 to 20 minutes-50 minutes later when my husband got there the man at the counter counting the cash-did not even acknowledge my husband-no excuse-finally a girl came out of the back and my husband said I'm Mike and my wife ordered 2 pizza's for the taxi-they said noone called here for the taxi-my husband called me and I called back the manager DAN he said are you sure your husband went to the right pizza hut? I can see the red roof of this place from my home/office-I said I ordered these pizzas from you and--suddenly he remembered oh yeah they are here-I said so now they are cold and he said well we'll make some new ones -I told him not to bother-and I offered to come over and help him train his employees and he said I was harrassing them on their phone number-and that his EMPLOYEES come first not the customer-when I asked how long he had been there he said today was his first day as manager-all I said was I've been involved with customer service my whole life if you need help training your employees to at least acknowledge a customer when they walk through the door let me know-he tried to say my husband never came in the store-If your new manager feels this way that the consumer doesn't matter he is very sadly mistaken-consumer feet do the talking-and without US CONSUMERS your EMPLOYEES do not get paid--isn't that how it works??? I have lived in this town 49 years-I own the local taxi company and when people ask me where to get good pizza I will tell them at Pleasantville Pizzeria or A Mangiare(which is opening next to Pizza Hut)-I look forward to receiving a call from someone in corporate headquarters-and I will tell them the same thing-I will never use or recommend your Pleasantville NY establishment again---it's just not worth it--and I understand this has been going on for years....Very sad, very, very sad | |
| Kevin Campbell | 8/26/11 |
| This E-mail is for the Pizza Hut corporate Headquarters in Norfolk Va. Dear Pizza Hut, It is my understanding that you are requiring your employees to work during the Hurricane Irene evacuation notice. I strongly suggest that you not require that your employees to work during this time. The US Navy has evacuated its ships and submarines because of the danger involved. It is my understanding you intend on staying open for business, thus placing employees who want to evacuate in great danger. Again I want to STRONGLY suggest you reconsider your staying open. Thank you Kevin | |
| jim | 8/29/11 |
| My wife and I live about an hour from Pine Bluff and when we go to the mall we like to go to the Pizza Hut down from the mall. The entire staff greets us with friendly smiles and there is a great atmosphere of cooperation and respect for one another by the staff. The pizzas are excellent, the service is great and all are to be commended. I manage a fairly large chain grocery store and I would love to have the same atmosphere in my store. The eating area is always sparkling as is the entire building inside and out. In conclusion, this Pizza Hut truly exemplifies what I am sure you would like all your franchises to strive for. | |
| me | 8/31/11 |
| I have had problems with the employee and them giving away free food to people that are there friends, i called pizza hut to complain and they were to call me back and 5 days later not heard a word. They do not keep there word and the staff are rude and dont work hard, so no TIP, and no BUSINESS | |
| Pam Cobb | 8/31/11 |
| Even tho i love the stuff crust. After receiving a pizza with some topping missing. Being told it would be 15mins. Thought that wasn't enough time, she reassured that's all it would take. After getting there to pick it up, it was just getter started in the oven. Took an additional 18 mins. Very unprofessional the way the business is run. Still have not been able to speak to the manager. Numerous customers were complaining. Think will stick with the competitor in the same town Dominos. They deliver and there pizza is always correct. | |
| I Viers | 9/1/11 |
| Yesterday we placed an order with our local Sherman, Texas Pizza Hut. Using the line up on your online menu, we called in the following order pasta for 2 (Tuscani Chicken Alfredo)with bread sticks for $7.99 with an additional order of Meaty Marinara pasta for an additional $5.00. We also ordered two sides of cheesy bread sticks (5) and a garden salad. First, they had no idea how to write the order up and I was passed to 2 different order personel. Second, when we got our order we received the following items for $23.67 total ([ticket number 119], 2 trays (for 2) Chicken Alfredo (without the included bread sticks) and the side of cheesy bread sticks. At first we only noticed the garden salad missing so the delivery guy called and they took that off the ticket total which brought it down to $20.00. It wasn't until after he left we realized the rest of the mess up in our order. I called and spoke with the manager, who was less than courteous. First he failed to fully listen to my explanation, second he interrupted as he chided me for not allowing him to explain. If he had listened he would have realized there was no explanation required. But, he didn't and consequently was looking at the corrected ticket thus had no idea that we had ordered the salad which had already been removed from the cost. When I finally got him to LISTEN to me...he understood that we not only did not get the salad, but also did not get the correct second pan of pasta(meaty marinara) along with the missing (included) bread sticks. His solution?....to send the rest of the order out to us. After explaining that...not only was that not acceptable as the rest of our dinner would then be cold he was asking me what I wanted. I explained that at best he should refund our full order cost for the confusion and frustration over our ruined dinner and at the least refund the cost of what we did not get. In the end...he says he has refunded us the $7.99 along with the original reimbursement of the salad. My complaint? His attitude, his handling of the complaint and frankly, the outcome. Not only did I not get what I ordered for my family's dinner...I spent the time on the phone arguing with this man while my family ate without me. I am very disappointed and after having been a regular customer for years...I will not be in the future. | |
| pete | 9/1/11 |
| do not ! stop at the pizza hut in barstow , california. you will encounter a very rude male manager, which makes for a unpleasant meal. | |
| Lee | 9/2/11 |
| I've been to pizza hut a couple of times over the years and I find it confusing that pizza hut still hasn't learned to make a good pizza. The dough has an awful taste and texture, the sausage is terrible, when ordering extra cheese I can't tell the difference. I want to help you guys out go to Racine, WI and find DeRangos Pizza sit down and order their pizza and you'll find out everything that you're doing wrong. Good Luck. | |
| Bill Davidson | 9/2/11 |
| Two nights ago, I ordered a large pepperoni pizza with Grade-A, low fat cheese. Upon receiving my pizza, I was shocked to discover that my pizza was medium-sized. Also, the pizza deliveryman had rubbed his testicles on my meal. Naturally, I proceeded to threaten him with a handgun. He then proceeded to call the police on me. This is hardly satisfactory customer service, and I want you to know that I will no longer be eating pizza. | |
| vicki wassil | 9/12/11 |
| My husbsnd and I placed an order for pick up Saturday 9-10-11 from your location on Rt. 28 in Milford Ohio. We were told it would be ready for pickup in ten minutes we waited five and went to pick up our pizza it was atleast ten minutes for us to get there my husband went in to pick our pizza up and waited twenty minutes at which point he asked what was taking so long. The manager on duty proceeded to tell him it was his fault for asking that it be well done it was a thin crust pizza it should only have been a couple of extra minutes. We waited alittle while longer and finally asked for our money back. I have worked in the restaurant business your manager needs a course in customer service and relations I can't imagine blaming a customer for ordering a pizza the way they want it. | |
| Patricia Dugger | 9/13/11 |
| I received the worst pizza last night. I live in West hartford Ct. and the pizza came from the establishment on Boulevard Rd. Firstly the 2 large pizzas were 30 minutes late. They advised me that the pizza would be delivered at 9:10 pm and arrived at 9:40. Both pizzas were over cooked with the cheese on both brown colored and barely warm. I had 5 hungry football players and they could not even finish it. I will absolutely never patronize pizza hut again. You try to call someone and people transfer you and you can not speak to a single soul. I will without fail will tell anyone I know not to waste their time as the pizza and the customer service stinks! You would get 0 stars if that was as option. | |
| Dave | 9/13/11 |
| I recently had a interview with the area manager out of Rocky Mount North Carolina at the end of the interview I was asked by the area manager if I had anything else that I wanted to tell him. A few days after this I found out why it was due to a back ground check which had been done on me before the interview. I was basically baited the way a parent baits there kids to tell them something they did wrong. I relayed to the area manager that I had never did drugs or had been convicted of a feloney or misdemeaner. I have been arrested but was only held for 24 hours and the charges were dropped not even going to court. This was used against me so not to hire me. I was called by the area manager after our interview to question if this was used against when I know that according to applications that something like this is not suppose to influence the job application. I received no answer at all. I had also asked if they went with someone else why is the job being advertised again for that same postion after being told that someone else. I was then told that it is always advertised. I know this is another excuse to avoid the first question. Interviews by this person need to be corrected | |
| keith costello | 9/15/11 |
| Over and over again I have ordered what I feel is the best pizza on the market, HOWEVER I was made aware that the $10.00 special is nothing more than a bait and switch, or con if you please. You CAN NOT BLAME this on the mkting dept. You better look at your board of directors...there the one's gettting all the ill gotten gains. Your store mgr. even told me that he went to the D.M. and was told to just do what he's told.(seems like he should be the D.M.) To sum it up I hpe Domino's and Papa Johns get a lot better fast cause once this is a NATIONAL STORY about big companies fleesing America you'r gonna be giving pizza away. I'm never dishonest with clients and WILL not do business with one's who do. | |
| Del | 9/10/11 |
| Perhaps it would be better not to use the Internet for orders. My husband did so today, and almost everything went wrong. It wasn't ready when we arrived to pick it up, and we were told it would be three and a half minutes. We waited for at least ten, then we received half pepperoni and half cheese instead of extra pepper- oni. And for all our trouble, we weren't offered a discount or even an coupon. I rated the experience a two because the pizza actually did taste and look good (the part that really was pepperoni), but then I became ill. It was either the pizza or the stress involved, but either way, it was because we ordered the pizza and the service was unacceptable. | |
| Austin Gibson | 9/5/11 |
| I order cheese breadsticks with jalapenos, and when I went to pick up my order they were on the side and not on the breadsticks. When I asked why they could not be cooked on the breadsticks I got they are not a approved menu item. So I think that its a crook of shit. I order from Sulphur, Oklahoma Pizza Hut. I know the manager and she can not tell me why they can not put them on the breadsticks. I think that this needs to be fixed. | |
| jack | 9/9/11 |
| The manager carlie at the ocean pines Maryland location is hands down one the rudest people I have ever had to deal with in a customer service situation. I have become fond of pizza hut food and specials over the years and have brought a lot of business to this location but today was the final straw with that women!!I not only dealt with her ignorance yet again today but also witnessed how she speaks to the staff!shes gotta go!!!! I would love to return but can't stand for the rediculous attitude from someone who is supposed to be keeping the customer satisfied. What happened to customer service nowadays??let me know if she goes because I really do enjoy the food. Djbunzee@AOL.com. Thanks, Jack | |
| | 8/25/11 |
| I have been to pizza hut locally two times, the first time my son had to use the bathroom, it was so dirty and discussing, when i approached an employee about it they said they would be their to clean it up. About 15 min. went by and know one made an attempt to clean the rest room. Now, keep in mind their were very few tables that had customers at them so it was not like they were busy. My son could not hold it any longer so i asked for cleaning supplies and cleaned enough so he could use it. Let me say, after scrubbing my skin raw from touching their bathroom I returned to the table and I lost my appetite. I swore never to eat at the location again. Sooo the second time i returned was the only place close to meet someone for lunch and they wanted pizza so I thought i would give it another shot. The food was not bad if you enjoyed eating dinner with the flies. I could not believe this. I wanted to complain but after the last time I figured what would be the point. We use to eat at Pizza Hut all the time, their standard are really low apparently. Not going to be a repeat customer. | |
| Jocelynn | 8/25/11 |
| i ordered my pizza the lady said it will be there at 1:39 i didnt receive my pizza until 1:49 it should have been free | |
| concerned customer | 8/25/11 |
| I have an outstanding issue that i would like someone to do about it... i came in around 5- 515pm on august 25th 2011, to pick up a pizza, and there was a confrontation between 2 managers, brittany, and another manager. the address is 2328 south new hope rd. gastonia N.C. 28056. When i came in I heard cussing, and screaming, brittany, was cussing the other manager, for no reason, I know this because, the other manager, didnt know what she was talking about.. I work in the pizza buisness too, ive worked at pizza hut before, and im hear to tell you, if i had ever did that, id be fired. But people have the audasity to let things like this go on in the work place, and nothing gets done about it. This is not how a store is supposed to be ran, and not what I,as a customer, a loyal customer at that, deserves to see when i walk in to an establishment. Its not Fair For An employee to come in to work and get treated like shit like this... Id be scared to go to work if something like this had happend to be..... i would appriciate it as a concerned customer, also an employee of a fast food chain, for someone look into this incident and have this brittany girls job...... Thank you For your time Sincerly, concerned Customer | |
| annonymous | 7/6/11 |
| I went to the pizza hut in orange tx and the old lady that said she was the manager was very rude to me and my family, not just us but to the other young lady answering the phones. then she said she hadnt bitten anyone lately and asked if she could bite me. what is this lady on? this store is the worst she wouldnt even fix my order after she put it in wrong she tried to blame the lady answering the phones for getting the order wrong. hello she took my order in front of me. is this the way pizza hut treats its customers and staff. if so you need to do something about it. poor girl, i know she doesnt get paid enough to deal with the so called manager. | |
| MP | 7/8/11 |
| The employees at the location on Port Washington Road in Milwaukee, WI (just north of Bayshore mall and west of Glendale, phone number (414)963-0571) seriously needs to learn how to answer the phone. I tried to call in an order for delivery twice around 1:30 pm. Both times the phone rang continuously until it went to a busy signal and cut me off. Both times I let the phone ring for nearly 5 minutes. Neither time did anybody answer the phone. I almost called a third time but decided that if they cannot answer their phones then they obviously don't need my money. I was trying to call in a late lunch for 5 children and myself. One of these children is a diabetic and I myself am hypoglycemic. I was prepared to tip generously had there been anybody to take my order. Since none of the other pizza places around there delivered and I had no car with which to tote around 5 children I was left to scramble together a quick lunch with the limited supplies at the house where I was sitting and nearly suffered a low blood sugar incident. With how many people one usually sees at a dine-in Pizza Hut location at any given time, one would think it wouldn't be too much to ask that just *ONE* person could pick up a phone. I can be reached via e-mail at MsManders@Live.com. Thank you. | |
| Shelia Blair | 7/10/11 |
| My name is Shelia Blair and i'm just going to let you know that I will no longer eat Pizza Hut again in my entire life!!!!! The store located on Chimney Rock and W.Bellfort in Houston,TX Store#027129 the manager called my phone after she had messed up my order and got an attitude with me. The delivery driver did not bring all of our food when he delivered it. The manager accused me of stealing bread!!!! Can you believe that!!! And i paid for my order by credit card so why would I steal the food!!!! My children were hungry and they wanted Pizza Hut, but after today my family will no longer eat Pizza Hut and I am going to tell everyone I know to tell everyone they know this is ridiculous. | |
| Lisa | 7/10/11 |
| Gosh, after finding this site, I don't feel so bad about ranking your company so low. We ordered a pizza for carry out (thin crust pepperoni, 1/2 sausage, 1/2 bacon). Also a regular order of breadsticks. We live 20 minutes out of town so we always order carry out because delivery is out of the question. I called the order in and the gal taking the order repeated it correctly. My husband goes to pick up the pizza and we got cheese bread sticks by mistake. The young man gives my husband fresh bread sticks and apologizes. The problem was my husband didn't check the pizza. It was not only the wrong toppings but it was burnt. I called and asked to speak to the manager. He only identified himself after I asked him his name. I told him the problem and he argued with me. First about the toppings (that is what the ticket says) but I really don't give a damn what the ticket says it is wrong. Then he argued with me about it being burnt because their "oven is a piece of shit." Now, I don't care what his opinion on the oven is . . . if there is a problem with the oven, fix it! So, this will be the last time I order from Pizza Hut. "Home of the $10 pizza"? Should be the home of even $10 is too much for the crap we are trying to hoist off onto our customers. | |
| david morris | 8/7/11 |
| I recently purchased from store 744151 a medium supreme pizza a 2 pasta dishes.and in the pizza was a cock roach.I called the store but they told me that the items along with the roach were mine.other words they could not help me.so I contacted the Dallas health Dept and they assured me that they could help me so along with the box and the roach were give to the health Dept to take some samples. Just thought you should. Know the kind ofpeople and the filthy people u have working at this store.the pizza hut name was taken out and off of our menu choices.also my ticket # was 00199.over all I was very disappointed it looks like dominos will now be the pizza of choice. | |
| Mr. T | 8/7/11 |
| I went to store #026988, was for a pick up. Waited 20+ min past time order was to be ready. It seemed to be too much employee fraternization and goofing off. Food was cold. I was standing in the lobby and could hear employees talk about certain exploits and adventures. Not too pleasant. Most likely will be ordering else where in the future. Also the website not working when I attempted to leave feedback. Over all experience, VERY POOR | |
| Dana Flanders~ dlflanders74@gmail.com | 7/13/11 |
| I gave a Fair rating because the changes done to the Paw Paw, Michigan restaurants interior are amazing. It no longer has this funky odor it did prior to your remodel. I attended the Grand Opening today after a nice gentleman brought our business in free samples of your wings. We arrived at 12:10 and ordered 3 pops, a sample platter app and then each one of us (3 total) ordered the two for 6.99 special. I personally ordered soup and half a turkey sandwich. At 12:45 we still did not have one of our pops, our waitress had never come back and still no food. We flagged another server down who raced back to put our app. order in. We got that at about 5 to 1. At 1:15, we walked out. We spoke to the regional manager who was very kind and gave us a free lg pizza voucher, but thats just simply not what we wanted. I wanted my soup and sandwich. The problem with this particular location is you have always had bad servers. You still do. I won't be back til I see a sign that says "We hired all new servers" Not only do your current ones NOT know what they are doing, they are rude and they ignore you. I can order a to go pizza from a town 5 miles away and receive it from you in less time than it took to get a pop and an app of cheese sticks that take approx. 2 minutes to prepare. As a bartender, as a server, I was appalled at the customer service in this restaurant. I had half a mind to just take over from the 8 people standing around and serve your customers as they should've been served. With prompt, friendly, PRODUCTIVE, efficient service. Thanks so much. | |
| yvette rios | 7/14/11 |
| Hi my name is Yvette and I live in Asheville, NC and Pizza Hut is a 5 star restaurant no matter which one I go to I love them all. The Pizza is always fresh and the employees are always friendly especially the one Patton Ave here in Asheville. I love them. Keep up the good work everyone. | |
| larry | 7/15/11 |
| i went to kingfisher pizza hut to order a ten dllar any size and they told me that this was a different francise i said really say pizza hut! Odered the pizza anyway just got a meduim because the large was over 18.00 wow! It was really poor!! Not worth the 14.11 i spent for it so no more pizza hut franchise in kingfisher oklahoma for me!! | |
| Roger | 7/15/11 |
| Here we are in 2011 and the staff at PIZZA HUT are still grabbing the food to be put on my pizza with bare hands that I have no idea where or what they have handled before.There is a thing called plastic gloves that most good restaurants use as the food borne illnesses are increasing again thanks to those who do not use good food preperation guidelines. | |
| Coffey | 7/17/11 |
| Without a doubt the WORST pizza I have ever eaten, was suppose to have extra cheese on it, couldnt even tell it had cheese, was not ready 30 minutes after the order was called in, and I was told it would be ready in 20, as far as I'm concernered it was simply a waste of $10.00, could have gotten a frozen pizza fixed it myself and done better !Store number 026856, it takes 5 morons to make a terrible pizza ??????? | |
| Ashley | 7/19/11 |
| I went to pizza Hut in Lewiston Idaho and let me just say what the hell happend this place was a mess worker taking about drugs in the back going out side to smoke food was nasty and never got asked if the food was good or if i need any more pop, salad bar was not stocked and what was there was nasty and old the pizzas i order were nasty way way to much sauce and not what i order told the waitress this is wrong and she said no and argued with me about it. Only one person taking orders cleaning tables and answer phone. For the past 3 times I had to clean my own table and get my own drinks. Very dirty tables and floor. Please help this store out im sick of coming here and having this happen to us. I tryed calling the # on top of the web page but your not open yet so i will call back later today something has got to change. thank you Ashley Price | |
| IVAN LERMA | 7/19/11 |
| I HAVE A FEW CONCERNS ABOUT THE MANAGEMENT IN ONE OF YOUR LOCATIONS IN DALLAS PLEASE ANSWER AND WRITE TO ME AT ilerma78@hotmail.com THANK YOU (if this page really works) | |
| Chris | 7/20/11 |
| (310) 521-0500 · 650 S Gaffey St, San Pedro, CA 90731 7/18/11 I ordered two large pizzas I never got. Around 7:45pm I had made an order the lady that night had took my card information and told me she would call me back. She never did. When I called back my order was on a different address. So i gave her my correct address once more! I waited 30 minutes before calling back and my order was sent to another address again!!! I was hungry and couldn't wait any more I had hungry kids waiting for pizza and I had to refund the money to my card which I have never seen put back into my bank account. I knew there was a reason I never order Pizza Hut and I encourage people to order Dominoes or Papa Johns atleast they don't rob people. | |
| Paul | 7/20/11 |
| This is the second time Ive been in this Escondido store Felecita Ave. Same girl with the same attitude on the phone and in person. No hello, no thank No customer service. The food is good but I may be going to the Domino's pizza in the same strip mall. | |
| | 7/20/11 |
| The pizza hut on Capital Blvd SUCKS!!!!! The customer service is negative, pizza does not look done or good to eat. Will not come back ever ever again!!! | |
| Talha Abbasi | 7/21/11 |
| To whom it may concern , I would like to complain regarding my recent visit to Pizza hut a local branch in Karachi, Pakistan ( Kh-E-shahbaz, Phase 6, D.H.A) .Firstly when I arrived at the shop the place was not air conditioned which is a prerequisite for any international franchise based in Karachi. My request to turn on the air conditioner was not received politely by the manager .His behavior was extremely rude and he extremely lacked customer ethics .I am a citizen of UK and a regular customer of Pizza hut in London UK and I have never experienced such downgraded customer service from Pizza Hut. Being a international franchise Pizza hut service should be the same all over the world ,However My complain was address with shouting by the area manager :- Ali Abbas ,He ignored the importance of maintaining high customer service standard in Karachi as he believed that it was not possible to maintain the same standard in Pakistan. I am in Karachi for another week now and I would appreciate if you could take any action as soon as possible .I would like to mention the fact that I was completely satisfy with the order it was just the customer service which was very disappointing. Yours Respectfully, Talha Abbasi | |
| Justin williams | 7/21/11 |
| pizza hut is just getting greedy. poor customer service, pizzas with no toppings on them. and if you're not spending more than 13 dollars you can't have the pizza delivered to your house | |
| Bobbie | 7/24/11 |
| I have read several of the comments on this website and I too feel that the ads are becoming more and more misleading. $10.00 for a large pizza, any toppings, any crust. What a joke. We were told that this is a corporate add and does not include our local Pizza Huts? Are they allowed to carry the Pizza Hut name if they do not honor the corporate Pizza Hut ads. This is happening in Grand Junction, CO. We have a lot of pizza places in this town, so you are not the only game in town. Pizza hut has now been given a very poor name here. | |
| Meagan | 7/24/11 |
| I ordered the little Italy pizza special from the boniface store in anchorage Alaska along with breadsticks. Not only did it take an hour and a half for it to be delivered, the breadsticks have cheese AND cinnamon (literally gagged when I took a bite) we opened the pizza box to find THREE slices missing! Thankfully the manager refunded me the pizza and replaced it but I will NEVER order from pizza hut again! I wish I could upload a picture of this disgusting mess just so you could see what I dealt with' | |
| Luetisha Hogan | 7/25/11 |
| I'm writing because of your nationally advertisement on television says any crust, any size and any toppings, carryout only. I called our local pizza hut in Miami, Okla. and they said they don't honor the ads ran on television. What a rip!!!! Not Happy at all. | |
| Skeeter | 7/25/11 |
| it really doesn't deserve any stars. I had poor service from the store in Sidney ,Montana a few years ago. I quit eating there, then new management came on so I thought I'd try it again. What a mistake they totally ignored me. I sat myself and waited about 5 minutes then I got my own menus and waited another ten minutes still nobody asked if we had been helped. The waitresses went right by me and cleared the table directly behind me and never once even acknowledged that I was there. They seated people all around me and still didn't acknowledge me. I got up and left probably won,t be back. This store has really ruined me on Pizza Hut even when I go out of town I eat somewhere else. | |
| Molly | 8/3/11 |
| My name is Molly and I have been with Pizza Hut for several months now. The last 3 months,due to a new shift manager, I have been harrassed non stop and my hours were changed lower then I actually worked for that week. Another manager actually caught it. Renee Severa of Clementon Nj Pizza Hut went into the system and clocked me in the wrong times, shorting me. She also tried to bribe customers to file false complaints against me and would recieve free pizza. I have dozens of regulars, I am number one for WOW comments and number one for Infusion sales in the district. I work overtime when they ask me to, and I work my days off when they need me. I work open to close when others call out. Renee has called me worthless and made fun of me for "believing in marriage" and has used racist remarks a couple of times, not towards me but towards my customers. I went higher up and told the regional manager countless times, and nothing. Finally my Boss, the head manager John Reynolds ( awesome guy ) tried to help me and had a meeting with the district manager Greg Martin, to tell him about the harrassment I was getting. Greg Martin fired John. I was forced to quit that day, and now something must be done. Im hearing that I shouldnt have quit, but why would I stay when I am working so long, and only getting paid for half my time? This is illegal and I tried to seek help from higher up, and she is not punished for her actions, yet the best boss I have ever worked for was fired. I am sick to my stomache..something needs to be done! I loved my job, it was like my second home. But I can not work without my boss, the one guy that fixed it when something went wrong. Renee steals from me, and is rewarded????? How is this right? Please contact me at mollystubbs@yahoo.com I dont know if I want to Sue, or just get me and Johns jobs back!!! | |
| deja neal | 8/3/11 |
| I live in Lebanon tn. And I went to the one on south cumberland they are the rudest ppl I've ever had to deal with while back they had gotten smart with me and I over looked it but tonight I called at 7:30 for my leer and got it at 9: something and they said they would give me a discount to call them when I called them they told me a diff storie they are some very rude ppl don't think I will ever go back think ill go to papa johns | |
| Rex g | 7/28/11 |
| I am writing you due to my horrible trip to pizza guys, i had a cupon for 2 pizzas for $20 so i gave the clerk my money then she gave me one pizza and told me to have a good dAy well when i asked where my other pizza was she told me that that was all i was going to get. Then i tried to dispute the case only to have the manager be extremely rude to me and refused to fix their error, so ended up paying $18 for a piece of cardboard with cheese on it. I am dissapointed and will tell all my friends to never go there. Anyway thank you for the horrible expierience next time i will take my business elsewhere | |
| Mad | 7/30/11 |
| My Husband and his brother and our Boys were in Devils lake nd to eat pizza and my Husband said the F word and the manger told my Husband to leave and He had one Beer and told you better have some more you Handycap thats so won i'm really thinking that they should he suid thats so wrong for Anyone to do that to someone I'm On hold right now and been on Hold for 11 mins wow this is not good at all so if any one is HandyCap stay out of Pizza Hut Thank you | |
| Darlean | 8/1/11 |
| I am not impressed that the Yum Corporation allows the Pizza Hut chain to not give out employee schedules until that day. It is ridiculous that any restaurant will expect its employees to call every morning to get a schedule, but that is what's happening right here in Yelm, Washington. No, not impressed at all. | |
| Brandie Woolsey | 8/1/11 |
| I usually love Pizza Hut's service and pizza. I always choose Pizza Hut over Papa Johns or Dominos, but i think this soon will be changing. I recently moved to Thomson Ga and the Pizza Hut on Washington Rd has fair service at it's BEST! Every time I pick up a carryout there is a very grumpy old man handing out the pizzas. That really was never enough for me to not come back, but today my boyfriend and I walked for the lunch buffet and to our mistake didn't ask the time it stopped. 1:30!!!!! we walked in at 1:20 sat for 5-7mind waiting ti be greeted then the server fails to tell us that the buffet is pretty much over. We proceed up there and have a choice of 2 pizzas and hard breadsticks. Then the best part of your wonderful staff is the fact after we realized the buffet was over the server was up at the bar getting THE REST OF THE PIZZA for HERSELF!!! Awesome service. So we paid for nothing to eat really and she got a free lunch! Needless to say that was her tip. Brandie Woolsey Brandiewoolsey@yahoo.com | |
| MRS.T. WILLIAMS | 6/22/11 |
| THE PIZZA HUT IN JACKSONVILLE FL LOCATED AT 3085 DUNN AVE NEXT TO A HAIR SALON AND ACROSS FROM THE SHELL GAS STATION. NEEDS TO SHUT DOWN. THE REASON I SAY THAT IS BECAUSE I WENT THERE ONE TO ODER LIKE I ALWAYS DO. THE GM NAMED ELI I OVER HEARD HIM ASKING ONE OF HIS EMPLOYEES IF THEY KNEW SOMEONE WHO WOULD SERVE HIM SOME DOPE. POWDER COCAINE. HE EITHER NEEDS TO BE FIRED OR THE PLACE NEEDS TO BE SHUT DOWN. AND U ALL NEED TO START DRUG TESTING YOUR EMPLOYEES UP THERE. WHEN I WAS ALSO ORDERING THE PERSON THAT WAS TAKING MY ORDER SMELLED LIKE WEED. THATS UNPROFESSIONAL THEY DON'T WERE GLOVES OR HAIR NETS. THE DELIVER DRIVERS NEEDS TO BE PAID MORE. AND MY FOOD WAS ALSO COLD.AND THE SAME GM DID NOT WANT TO GIVE ME A CREDIT. HE CAME TO SEE WHY I WAS UPSET WITH MY FOOD AND U COULD TELL HE WAS HIGH AS A KITE. NOSE RUNNING MUCUS THATS NASTY ASS I WOULDN'T REFER ANYONE TO THAT PLACE I WOULD HAVE THEM GO TO DOMINO'S OR PAPA JOHNS. I AM REALLY PISSED U ALL CAN DO BETTER THAN THAT. THERE ADDRESS IS 3085 DUNN AVE JACKSONVILLE FL DUVAL COUNTY 32218 904-924-9500 | |
| rustyfoxfyre | 7/3/11 |
| A five year employee of Pizza Hut recently had personal property stolen by a co-worker. The theft was not investigated and was told by the franchise owner that if the subject of the theft continued to ask that the owner review time cards and video for the time the theft occurred the VICTIM of the theft would be terminated on the spot. | |
| Mr. Franklin | 7/4/11 |
| I phoned in and ordered a pizza and a soda and gave my name and phone number as requested. I waited 2hrs and no pizza so I called oce again and the caller stated that we cancelled the order because an employee tok down the wrong number once you placed your order. They told me then it was free so I had to wait and once it was delivered we then sat down and had pizza. Now after eating 4 slices we began to have stomach pains and then vomiting. I called pizza hut and told the caller what was happening and she said well you got the pizza free and I replied saying that free was'nt the issue the issue is that somethings wrong with the pizza that was sent to me because someone took the wrong number down. I've got two slices that i will have it examined. We could not get up off the floor in the bathroom. We vomited so much we didn't have anything left in our stomach to bring up. The next day after a very long night. arond 8pm we both began to fill better but not 100% but more like 85%. No calls from anyone no emails from anyone but i will tell yo this if it comes back that someone did something to that pizza because it was free because of someone else mistake. we will get to the bottom of this and this is not a threat this is a promise that we will find ot whats in the pizza that cause us to turn ill. Thank you for your time. The location is 3501 Beltline Rd Irving, TX 75062 972-659-0074 and I will find ot who was on duty the night the order was placed July 02, 2011. Rest well and good night! | |
| Sherry Bloomfield | 7/5/11 |
| I am writing you. Because everything I from your Cleveland ave location Always is wrong.Just last night I ordered a handtoss large pepperoni and family order size cheese Bread sticks. Where the order got Here the pizza was wrong And o only got 5 bread sticks.I'm very unhappy! Everytime I order from that location its wrong! I guess I need to start going to the Clintonville store.at least its always right! I was a manager at a major pizza chain Here in columbus for a long time I know how quaility should be about. Please do something bout it or that location Thanks Sherry Bloomfield | |
| Debbie Flowers | 6/28/11 |
| Last Sunday, June 19, 2011, my daughter, grandchildren and myself were traveling through Kenedy Texas and stopped at the Pizza Hut there. I have never had such a terrible experience in Pizza Hut. The waitress took 30 minutes to initally wait on us, she never brought silverware for the salad, we had to get up and get them ourselves. When the pizza was finially delivered to our table, an hour and half later, she never spoke one word, didnt ask if we needed anything and never returned to our table once after that. The restaurant did not have any salt and having went to the cashier for such, was told they were "out". Two hours later, after we were finally able to leave, I had to wait in line for another 20 minutes to pay my tab, as the cashier, a young boy, was so slow he had quite a line waiting. And, I might add, he sure acted like he didnt want to be there and all of the customers were bothering him. The entire experience was terrible and I will not ever visit this establishment again. Times are hard these days.I can only take my grandchildren out to eat once in a while. I will choose more wisely where I spend my money in the future. Debbie Flowers wheelranch@yahoo.com | |
| christmas | 6/30/11 |
| To whom it may concern... my family was visiting Danville, VA and we went to a pizza hut there. We order the big box meal, it was supposed to $19.99 plus tax and we ordered 3 sodas they charged us $3.00 a pieace for the sodas. As it turned out our meal that was advertized to be a cheaper save you tuesday meal was not a cheaper meal, because the meal turned out to be over $30.00. We could have done better ordering something else. Or like i will be doing in the future go somewhere else for dinner, Pizza Hut raised its prices of its drinks to compensate for the cheaper pizza...Who pays almost $10.00 for three sodas??? who??? and before this complaint is denided i kept the receit...seriously | |
| Mimi | 6/30/11 |
| Before I could even place my order I was placed on hold for over five minutes. If that was not upsetting enough, when the women their by the name of Vanessa answered the phone she was having difficulties with placing my order. After approximately 5 minutes if not more of explaining my order to her as well as repeating my contact information nearly twice or more I assumed upon arrival that everything would have been intact. Boy was I wrong! To add to the misery of your poor staff performance, when I arrived to pick up my order, she informed me my credit card information I provided to her over the phone was incorrect. I asked her why did I not receive a phone call and she deliberately insisted she called me twice. When I asked her to repeat the number that she called the number of course was incorrect. Since I did not receive a phone call and I live less than 5 minutes away I did not bring any items with me only my home key. At this point of frustration, I walked out and asked to speak to the manager over the phone. A women by the name of Siorella, who stated she was the shift manager answered the phone stating the employee was new and could offer me a 5 dollar voucher on my order upon returning back to pay for my order. She than indicated that since pizza hut has been faced with so many credit card thefts that my credit would have to be present. I informed her that I understand, however this was not my first time placing an order at that located and paying over the phone with a credit and having someone or myself pick it up without being questioned to present my credit card. I totally lost my appetite at that point and informed her to cancel my order. I can't believe how poorly train your employees are! After this horrifying experience my feelings toward pizza hut has gone downhill! The store I visited was store number 012380, 3111 N State Road. My email is beauteous_2002@yahoo.com | |
| Ron Parrish | 6/10/11 |
| I went online to "Pizza Hut" so as I could order a Large Supreme Deep Dish Pizza. When I tried to order what I wanted on the pizza, the Pizza Hut Website showed a Large Rectangular Box, with a Half Circle on both the right and left side with half white and half red, and in the Middle column it showed a circle with all red in it. There were "No Explanation’s as to what all this meant. So I just check the circles closest to what the description was. The pizza was delivered, and I tipped the driver $5.00. The driver left, and I closed my front door, and carried the pizza to out dinner table. But when I opened the box, I noticed that only half of the pizza was "Supreme", and the other half was nothing but "Cheese". I immediately called the Pizza Hut (Located at 6312 W. 89th St. Los Angeles, CA 90045) to complain about my pizza only having half supreme on it, and the other had just plain cheese. I tried to explain that I had gone on the Pizza Hut Official Website, and what had happened, and they said that they have never seen "Pizza Hut's Official Website", and they had No Idea what I was talking about. I asked them if they could send out a Replacement Pizza (Large Deep Dish Supreme), and they said "No, They wouldn't do it". I was "VERY UPSET",I started to say something more, But they had already hung up the phone on me. I want to tell you "I AM VERY UPSET" about this. I'll think twice before ever ordering from Pizza Hut ever again. It's a shame because I use to love Pizza Hut. | |
| Freddie lewis | 6/11/11 |
| On 06/11/2011 @ 16:07 I went to pizza hut in Haines city, Florida unit # 004615. My ticket # 56 and was served at the counter by and white female name ( Dawn) who displayed a very negative and racist attitude toward me who is an African American male. She acted as if she didn't want to serve us and when I tried to pay her with a hundred dollar bill she wouldn't take the money and demanded that I pay her with smaller bills. The store is located on Hinson avenue in Haines city, Florida the phone number is (863) 422-5945. It's 2011 and there shouldn't be any room for prejudice, discrimination are rudeness to customer in the pizza hut franchise. I am very displeased with pizza hut for this pro- Jim Crow attitude!!!!! | |
| Gail Hawkins | 6/11/11 |
| Store on Blackwood Clementon Rd in Clementon Nj has a MANAGER named Renay. TERRIBLE PERSON SHE IS. ALWAYS YELLING AND THREATENING THE OTHER EMPLOYEES. DROPPED MY WING ON THE FLOOR, THREW IT OUT, AND GAVE ME ONE SHORT....SHE DIDNT KNOW I WAS RIGHT THERE. WHEN I ASKED HER FOR MY EXTRA WING SHE DROPPED SHE STATED SHE DIDNT HAVE TIME FOR MAKING ONE WING. WHEN SHE TURNED AROUND, UNDER HER BREATH SHE SAID " CANT STAND THIS SHIT" THIS WOMAN IS OUTRAGEOUS AND IM SEEKING A LAWYER. NOT ONLY THAT, SHE THREW A BOX AT A YOUNG GIRL, SAID "OOPS" AND TOLD ANOTHER CO WORKER...I DID THATY ON PURPOSE. IS THERE A NUMBER I CAN CALL?? NEVER IN YM LIFE HAVE I SEEN ANYTHING LIKE THIS....IS PIZZA HUT A GHETTO PLACE NOW? I LOVE THEIR PIZZA BUT THIS MEMORY WILL STICK WITH ME FOREVER | |
| nikki | 6/12/11 |
| I just want to let you know that the pizza hut in Memphis, Tn (6532 Quince) is horrible. I called my order in and 25 minutes later, I arrive and the cashier didnt greet me at all, I waited almost a hr on my order which was a large pizza and hot wings. Once I confronted her about it, she simply said that she lost my order! I find that very strange since no one else's order was lost and even the walk-ins got their order before me. I asked for a refund and she placed my money on the counter, despite me placing the money in her hands when I first walked in. As much as I come to this Pizza Hut location, this is the 1st time I've had terrible customer service here, this cashier shouldn't be around people if she doesnt know how to treat customers. While waiting on my order, I saw 3 customers ask for a refund and complain about the poor service. I wont be coming back to this location!! | |
| Becky Mora | 6/12/11 |
| The managers just dont do there jobs just standing around gossiping about there employees I waited around for my pizza hearing a conversation that was not good and still waiting for my pizza why do they even hire people that just dont care about the service. Poor managment fix ASP! From pueblo colorado | |
| Rj | 6/12/11 |
| I went to pizza hutt with my family of 10 people,in bellingham wa on sunday 9:30 and their closing time is 10pm., they said they cant have us dine in the restaurant and same time they have let 2 american families to dine in, the employees are doing color descrimination, i'll raise that issue | |
| Martha Barrs | 6/15/11 |
| In Cochran Ga tonight AT 5:40PM we ordered a large thin crust meat lovers pizza with wings...AT 6:40PM I got home with NO WINGS AND A MEDIUM PAN CRUST PIZZA! I was told by the young man at the counter that he just got there and the staff before him messed it up! I told the young man that i did not care who messed it up just to fix it and he said well give us 15 minutes and you can have your wings free. I said you said 15 minutes 30 minutes ago! Forget the wings and give me my pizza...which i did not check! My husband called when he found out the pizza was wrong and told the guy who answered the phone that he didn't care about their staffing problems and the guy said well he didnt care about our order being wrong and hung up! Unfortunately for me (because i love pizza)Now, I can only get the frozen kind or travel to the next county! Oh well...I need to diet anyway because i know nothing will come of this situation but that's what happens when you have kids managing kids and you pay minimum wage! | |
| jesse | 6/16/11 |
| I beg of you I will literally come to you on bended knee and beg like a dog. I was so sad the day I found out you were not making the Cajun Chicken Wings anymore. Please Please Please bring them back! I am in Phx. Az. I will LOVE you forever if you just bring the CAJUN Flavor Back for the Hot Wings. I dont know how else or what else to say. But if you want me on my knees you got it. On a bad day all I had to do was go and get me some Cajun Hot Wings and all was good in the world. I understand maybe they were not selling the same as some of the other flavors (which shows me people have lost there minds and/or must have no taste whatsoever) but I bought them as often as possible and told as many people as I knew about them. So please please i beg of you Bring Them Back. Life is tough enough without loosing the best thing I had ever tasted in my life. My mouth would literally drool in anticipation just knowing the Cajun was ordered and a mouth party was soon to begin! Please bring em back | |
| Paul Givens | 6/17/11 |
| I wish you had negative 1 or 2 cuz i damn sure wud put it down! I live in gaffney SC and i just came from pizza hut and i wuz treated like the color of my skin wus no good there! I had my girlfriend and 2 sons there with me, that manager should be very thankful they were there cuz i would of used him to destroy a business that day. FRANK RUSHING has rotten teeth and a obvious attitude towards black folk but he treat his workers bad in front of customers too! I tell you what yall need to do is find another general cuz FRANK RUSHING is a piece of shit!!!! Im 34 yrs old and the last time i got this emotional i wuz in college, its really rediculous that a corporation like pizza hut has people like FRANK RUSHING running there business. The rapture will come before i or my family ever eats at another pizza hut. Thank you and have a great day :-) P.S. Tell Frank he gets no more pills from my homey lmao and if you think this is a joke or slander, drug test him and see for yourself!!!!!!! | |
| Nicole | 6/17/11 |
| The pizza Hut in Somerset Mass, is horrible.The waitstaff are extremely slow. It is dirty inside.There was tinfoil at the bottom of our cup of dressing,and when we got another dressing there was stuff floating in it.The seats are black with dirt.There are flies around the salad bar.My family used to go there all the time for buffet a couple years ago.Not anymore.We went the other night hoping it was better and it was far from it. The food is not the same.Poor quality in food and preperation and cooks.Wish we never spent a dime there....what a waste! | |
| Rob | 6/20/11 |
| The Pizza Hut on Santa Monica Blvd in Hollywood has to get their act together. I've order from them on a bi-weekly bases. The last two pizza's I've gotten have come to me in over an hour, closer to 1.5 hours. Also very cold and burned on the top. Pizza Hut really lost my business for good. | |
| mark. brewson | 6/20/11 |
| Pizza hut is one of the best World Wide From Switzerland to France italy UK Mexico and the USA However in Monument Colorado springs Colorado opposite fedex They have a disgusting bad hbit of watering down the Marinara sauce with what I can only only assume is drinking water! But I tried it once and it was disgusting please investigate!!!!!! 719 481 9300 Please lets not end a relationship here One good review is seldom listened to but a bad review is very hard to recover from! | |
| Chelsi | 5/23/11 |
| So I ordered a stuffed crust pizza supreme and I asked to have no sausage put on there and the employee said there was no sausage on it because I requested no sausage. When I got home the pizza was nothing but sausage and a little bit of mushrooms. Then I called and told the manager about the problem and they said they added a credit to the account. So a week later I called and they said there was no credit on the account but they could give me a discount. My advice to pizza hut is GET YOUR STUFF TOGETHER OR GET NEW MANAGEMENT!!!! This is unacceptable | |
| Zie | 5/31/11 |
| I had a bad experience yesterday at PIZZA HUT BUKIT INDAH JUSCO JOHOR BAHRU MALAYSIA. In all my years eating at that outlet, this the first time waiter at this outlet, FENDI (BLUE PIZZA HUT SHIRT) & SHAHROL (RED SHIRT) regard me & my family like invisible & ignoring us. We waited abt 10 min & we even press the bell few times but all of them just ignored us. The restaurant are not crowded at all....around 5-6 tables occupied. They all just standing in front of counter & waited drinks to be served. I even call SHAHROL when he just beside me & saying that I'm ready to order but he never say anything but still ingoring us. Then FENDI walked pass me & he also doing the same thing. Then came this Indian Guy & ask for our order with this bad attitude...If you want to ORDER JUST ORDER with very rude voice... When I ask him abt the 2 guys, he became HOT TEMPERED & start shouting at me in front of all the customer "IF YOU WANT TO ORDER JUST ORDER IF NOT GET OUT!!!!" IS the way Malaysian people or more specified "JOHOREAN"? How did Pizza Hut train their staff???? I pay 10% service charge for nothing... ADVICE TO ALL CUSTOMER (1ST TIMER OR REGULAR) DON'T GO TO THIS RESTAURANT.... | |
| Debbi Schaefer | 5/31/11 |
| I would like to complain about the very poor customer service. I went in to the Pizza Hut on Main Street in Dunedin, FL. I wanted to order the buffet with a diet Pepsi in a to go cup. They refused to allow me a to-go cup. I refuse to drink out of glasses that other people drink out of. I will no long order any food from Pizza Hut at any location. This is just wrong. | |
| Molly Tate | 5/31/11 |
| I wish I could give zero stars, because the service located at 3980 Goodman Road in Horn Lake, MS is horrible! My sister and I had a pizza party for my niece and a few of her friends we ordered three pizzas at 6pm we were told they would be there by 6:45pm. Unfortunately they arrived at 9:27pm and to make matters worse the delivery guy was high. You could smell the marijuana on him, his eyes were blood shot red, and he was laughing the entire time. He handed me the pizzas and I asked him to wait while I checked them but he got in his car and zoomed off. When I got ready to serve the pizza my sister and I realized that the delivery guy had shaken two of the pizzas or possibly dropped them because they were mashed together on one side of the boxes. The other pizza was all wrong there was nothing on the pizza but cheese and we didn’t even order a cheese pizza. We called the store back and they had a complete attitude but said they would replace them, that was on Saturday it’s now Tuesday and we still haven’t seen the replacement pizzas. Sunday my sister called to ask for the manager but they hung up in her face and told her she didn’t have proof. | |
| Linda Kistler | 5/31/11 |
| Your ads are a complete lie,,, Any Pizza any toppng any crust for $10.00 I just ordered a supreme stuffed crust large pizza and it cost $15.00 so stop being liars! | |
| Sadeq mohammad | 6/1/11 |
| From: Asad Noor Joma [GASCO - CDM/321] Sent: Wednesday, June 01, 2011 7:11 AM To: Sadeq Oadah Mohammad [GASCO - CDM/33] Subject: Good Morning !!! worm in Pizza - Pizza Hut Mussafah Dear Customer Protection Section, I would like to place a complaint on Pizza Hut restaurant. We have found a large worm, approximately 3cm large, pictures attached, in one of the pizzas we ordered for a staff office party. The delivery happened on 5/April 2011, the order was placed on 12:00 noon and delivery took place on cca 1:30pm, from Musaffah Abu Dhabi branch to Etihad Cargo Airport offices. We are attaching two pictures of the worm, as well as scan of the invoice. Several of our staff get very sick and vomited repeatedly after seeing the worm. We called the branch and spoke to the Pizza Hut branch manager, Mr. Hussein, who came in person to our office and refunded us the money. Nevertheless, we think this situation shall be investigated, as it is clearly a result of a hygienic failure either in the branch, or the PizzaHut supply-chain process. Please, kindly have the issue investigated, as it is a very serious health hazard to PizzaHut customers. Secondly, we require an official apology from Pizza Hut to our staff, as they are very shocked and disgusted. Thank you in advance for your prompt reply and attention to this case. Sincere regards, | |
| George Jones | 6/2/11 |
| I am writing to say, the pizza hut in Rantoul,Il. has been advertising for a pt mgr. position for the last moth or so. I have over 10 yrs of managment experience and 20 yrs of customer experience.For some reason,I put an app. in over 3 weeks ago and called several times to follow up on it, and I keep getting told the applications havent been looked over yet.The perfessional way to handle that is to tell the person if you are going to hire them or not,I think. VERY UNPROFESSIONAL!! By the way, did I mention that I worked at pizza hut for more than 3 yrs prior? | |
| robert breeden | 6/2/11 |
| well so much for custmer service,this store that you have in spearman,tx sucks.two hours to get an order.will waitress are just standing around.i dont normally complain,but this place is bad.why does it take so long.justso you know there was another tabe there beside us.they were there just before us.they got there order same time we did.i would not run it the way it is done now.i was raised to earn your wage.just wanting to let you guys know that i will not be eating there again,or any of my family. | |
| CHARLIE TURNAGE | 6/3/11 |
| I just tried to order a carry out pizza from your Starkville, MS store phone number 662-323-8373. The call was answered by one of the most rude male attendants I've ever encountered. He was very impatient asking for my local phone number which I had to find a I am staying in the Days Inn hotel. He was definetely not interested in taking my order and would not provide any information to the questions I was asking about the pizza sizes and toppings. I finally ordered a pizza and then tried to order some wings and dessert cinn. sticks. He acted like I was putting him off and didn't have time to go through the order when asked to read it back to me. I have since ordered pizza, wings, coca-cola, and cinna stix from Dominoes who were very polite, courteous, and knowleageable. I will never attempt another order from any of your restuarants anytime soon. I travel 25 days out of 30 and this is the first time encountering this kind of rudeness. You must not need the business and certainly do not train your employees in manners of any kind. I don't want anything free but just felt you should know about your employees behavious in Starkeville,MS. Regards, Charlie Turnage 318-235-8434 turnage753@bellsouth.net | |
| MarkieMark | 6/4/11 |
| the store in taylor mi.10257 telegraph rd was closed on 06/04/11 sat. night at 8:00 pm because they did not want to honor the any size any toppings deal.i will not be a customer of pizza hut any longer! | |
| Mina | 6/4/11 |
| I came to this pizza hut on northbeach street Keller. On the door it says 10736 number. I have waited 35 mints for 35 minutes . He told me it was going to wait 10-15 mints . When I got there he said he didn't put the order in the system yet. What kind of seevice is that. He was the manager. Poor service need to do something about that. U guys going to lose customers and I am a regular. | |
| David @%^$#@%^ | 6/5/11 |
| i am a employee at pizza hut, i can tell you this, we are totally abused as employees. the food is soo over priced and we are totally underpaid. i deliver, theres a 2$ delivery charge and pizza hut gets 75 cents for me driving my fuckin car! if pizza sits out for more than 2 hours, its complete shit. if we as employees got paid better we would have more initiative to make your perfect little orders perfect. but the truth is,the amount of time i spend their isnt even worth the money i get(let alone the work i do) and also, to those customers who expect drivers to break out the change, like quarters and nickles. YOU ARE A FUCKING JOKE! pizza hut charges so much, there is no margin for tips! if they make so much god damn money why are we the people doing all the shit for them getting the shit end of the stick!?!? if it doesnt make sense fallow the money....to those customers that think they'll get their perfect order........ | |
| Juanita J Heatwall | 5/26/11 |
| I am lodging a formal complaint against the management and store located at 535 South Avenue Tallmadge Ohio 44278 330-630- 3800. Last night, Wedneday May 25, 2011 at approximately 8:00pm...I had my son to place an order of 2 meaty marinara's and cheesy bread..I am disabled, so I am unable to pick up the order myself. I gave my son my debit card to pay for the food..He returrned without the food, stating they would not accept my card,because it didnt match the name on his driver's license...He only described the female as very rude with a lot of tattoo's..He asked them to call me and verify my order. When he inquired as to what they were going to do with the food, the rude girl stated "THROW IT AWAY" I called and asked to speak to the store manager..I was placed on hold, then they hung up the phone..I called back and a female I think she said her name was Rachel came to the phone she said she was the store manager..she was very RUDE and said she was following store policy and she was going to continue to follow store policy Did I wish to speak to the store district manager? I said I did. I was again placed on hold, then hung up on.....I have ordered from them many times, so I know my telephone is on file..I have ALWAYS sent someone down with my debit card to pay for my order, and have never had this problem before. I know of several people, that have had problems with this location..I love your pasta dishes and am hoping I dont have to start ordering from another company. | |
| joe | 5/27/11 |
| i was orderring the 10.00 any size ,any crust,any way will they charge extra for the crust and i was told that they were own by an outside buyer and they still uses the pizza hut name and they dont do the 10.00 anyway pizza so they try charging me 30 plus dollars for what was suppose to be 20.00 plus tax so if you uses pizza hut name u dont have to use the deals that are all over the tv and comp. i dont understand and wont be using pizza hut ever again what a joke papa johns is in the house for now on baxter spring kansas never go it a joke | |
| Zoey | 5/28/11 |
| Stuffed pizza is good, but I noticed that the large size has gotten smaller, more like a medium size; this is so anoying that I no longer want to buy Pizza Hut pizza. | |
| yvonne | 5/29/11 |
| austin texas pizza hut on riverside.... i ordered 2 meat lovers pizzas today 1 thin crust 1 pan, they were greasy and one was not cooked in the center, so i called pizza hut and was informed by the manager that all pizzas are greasy, so i asked what was his excuse for the raw (in the center) pizza, first he told me that it was that way because its a large pizza then he told me that it is PIZZA HUTS POLICY for the customer to CHECK the pizza before you walk out the door. funny thing is there is not such POLICY posted. the manager also told me " i dont think there is anything wrong with your pizza." ....shouldnt that decision be made by me and not the manager? | |
| | 5/29/11 |
| I came on this site after a terrible experience at a pizza hut at 1404 merritt blvd in dundalk, MD 21222 on 5/27/2011 where my girlfriend had been injured because she hit her head on a carryout sign while walking around a delivery car parked illegally blocking the entrance to the sidewalk. I went in and spoke to a General Manager named Shawn Young simply to advise him of what happened and to ask him to have the driver move her car. After telling me that the drivers always park there because there is no available parking in the lot I replied that there was over 20 spots behind the building. He got extremely rude suggesting that she was a fool for not seeing the sign. I told him that i did not come in to argue with him & if that is the way he was going to handle the situation that he better prepare a incident report. Only after one of his drivers advising him that he had seen it happen did Shawn come out & start a major suck up session. He is not qualified to be a General Manager. It is obvious to me after reading all of these complaints that pizzahut has a serious problem with customer service. At one time customer service was great in these restaurants but now it is a big problem. My suggestion is if you can no longer guarantee GREAT customer service than just shut all of your restaurants down because i will stick to Dominicks Pizza & Tonys pizza which gives better customer service & makes a much better pizza. | |
| Gopal | 5/29/11 |
| I called into place an order by phone at 9:00 PM at the address 3909 South Blvd, Charlotte NC 28209. I was told a delivery time of 10:00 PM. I called in at 10:05 PM and was told that the pizza was not received, the manager (Mike) told me that the timing was an Estimated time and not accounted for traffic. I waited till 10:30 and called again and this time I was told that when the pizza gets at my location it would be free and the driver would arrive shortly. Then I waited till 10:55 and called again, this time they told that they could not get into the gate and hence the pizza was taken back to the restaurant. When I asked them why was I not called if they had an issue with the gate code, they just simply gave me a reason that they called me and nobody received the call. Nobody called me and hence I am very very sure that nobody made a call, since my number was a mobile number and if somebody called me I would have a missed call on the call atleast. Also, I did call AT&T and did confirm there were no calls to me during that time. Worst Service ever from Pizza Hut. | |
| jarandrew77076@yahoo.com | 5/21/11 |
| For years i avoided my nearest pizza hut located in the historic houston heights area because of poor service and a horrible product.....well, the times have changed. Last night i had one of the BEST experiences ever. the manager, david, and his crew were outstanding. The phone service was the best of any restaraunt in the city. the phone rep was polite and felt no need to rush me. when i arrived to pick up my pizza. the restaraunt was clean, organized and the was a smiling face behind the counter waiting to greet me. above all else. my food was hot. fresh. visually stunning, and really really great tasting. thank you to the team and management for turing this location around. this in itself is how a business should be ran. a happy customer is a regular customer. thank you. | |
| Alan | 5/22/11 |
| I went to the shorewood pizza hut location in Illinois on route 59 and black road. As I pulled up I saw some workers crouded in a group smoking marijuanna!! I ignored it went inside and placed my order and the managers eyes were low, bloodshot red and she smelled like marijuanna!!! I just wanted to let you know thats very bad like what if a young kid saw that? They would think its ok. So my point is Pizza Hut should drug test especially that location! | |
| Vincent Fernandes | 5/23/11 |
| I ordered the Pizza in Pizza Hut in Dubai, the standard time of delivery they told half an hour, but the time is cross already one hour thirty minutes, so do I want to pay the Pizza, which is going to deliver un known time, and is this Pizza Hut Standard. Please reply me. | |
| Filbert Lovato | 5/14/11 |
| Your pizza hut in Raton New,Mexico has really been bad lately I asked them to please put the pepperoni on top but the continue to put it beneath all the rest of toppings and this is the only pizza hut that does this as i have eaten at numerous pizza huts and this is the only one that does this | |
| Gul | 5/20/11 |
| can i open a pizza hut branch in my local city? | |
| Haley | 5/16/11 |
| yall are so lame grow up its just food. God is not going to judge yall for a PIZZA. Thank the lord that you have food to eat theres people out there, families that die in africa that dont have money to buy food.Stop being like that thats why this world is like it is because people like YOU. Instead of crying over a PIZZA do the sacrifise and give it to someone that really needs it, that is not going to be crying over a PIZZA. In my life i have never complain because no one is perfect we are humans. | |
| GG | 5/16/11 |
| I ordered 2 pizza's today for the first time from pizza hut. On the online menu there is a pizza that is one of the "Lovers" that you guys have listed at a discounted price. It includes tomatoes in the list of ingredients that go on it. Well when i got it there weren't any and so i called the store and they said that they didn't have any. Well i know it's not a huge big deal if they forgot tomatoes that's not what i'm doing this for...it's the fact that you guys are currently advertising for these pizzas and if you don't have all the ingredients that go on them then don't advertise them. Take it off the menu! People are paying for these things so you should have the necessary items to give them what they pay for! | |
| Aisha | 5/17/11 |
| A friend and I had lunch at 11722 Allisonville Rd in Fishers Indiana yesterday and I'd like to express how horrible the service was. Our waitress, Michelle, was lazy and I guess she's a part-time magician's assistant because she'd often disappear. When we saw her around we asked for napkins. She walked past our table three times before she threw napkins at us and took off again. Another time we spotted seating customers, she never asked how we were doing or if we needed anything. She didn't even remove plates we were clearly finished with. Michelle didn't wait on us, oh no she did the exact opposite and completely ignored us. I called the manager to report our experience. I have to admit I wasn't at all suprised by his drab, nonchalant responses. Long story short he didn't care. If we return and the only section available is Michelle's we'll do a 180 and have lunch at Hardee's a couple of doors down. | |
| HORRIBLE. | 5/18/11 |
| I ordered a pizza and quickly cancelled it. They never credited it back to my account. I called corporate office and they didnt do anything either about it. HORRIBLE.and RUDE. They have HORRIBLE customer service. I would rate this 0 stars if I could. | |
| Richard | 5/19/11 |
| I ordered pizza online with a egift card the night before and the next morning I get a call that the egift card declined. So I told the pizza guy to cancel the order for the 2:00pm delivery. The delivery guy shows up anyway but I told him the order was cancelled. The $12 pizza goes to waste as a result. | |
| Dale piratelohr@gmail.com | 5/7/11 |
| Myself and 2 others ordered from your laveen,az store. We ordered 3 pizzas with breadsticks and soda.. I have never ordered from this store before, and the way I was treated, might never again from any Store. After ordering, at 35 minutes I called the store, and was told it would be 1 hour for delivery, then the driver called and was at the wrong address. But what really upset me, is the fact that after driver finally arrived and we got our order and paid, the driver RUDELY told myself, and my 2 friends dan,and will..that enjoy your pizza F@@KING BASTARDS, DI@@HEADS CANT GIVE ME A BIGGER TIP, YA'LL CAN GO TO F@@KING H@LL.. we gave the driver all we could after spending over $50 cash n credit.. Surprisingly the pizzas were right, but how upset he got us, cant barely eat.. I tried calking the store and talked to britney, who said she was the manager n got laughed at.. I wanted to talk to her boss and the district manager but she hung up on me not once but twice when I calked back.. Something needs to be done about our expwrience and this store ASAP.. | |
| Glenn Carter | 5/9/11 |
Ok 2 employees making pizza's, one with gloves One without? Which one do you want to make Your pie!!! Com' on pizza hut get it right | |
| chris | 5/10/11 |
| I just wanted to know when the Pizza Huts will reopen in the South.This is disgraceful. We had two huts about 30 minutes away;now we have nothing. When will they reopen because I do not want to get use to Papa John or that Domino cardboard. Please respond. | |
| kelly rivera | 4/27/11 |
| I had the POOREST SERVICE IN LIFE store manager advised me that it would be 1 hr it took them 130 mins for the delivery. When I contacted Store Manager Kris Mcgee store # 4401 at 944 Richards Rd Nashville,Tn Was very rude and irriate with me placing me on hold without asking me first wouldnt let me talk at all and everytime i started to talk he over talked me Poor Customer Service.When asking for Corporate # Kris stated that he didnt have the # | |
| Teri Lewis | 4/27/11 |
| Hi, I am sending this message in responce to the poor poor customer service at the Pizza Hut located on 311 Lee Highway in Arlington, VA 22201. It started off with them charging one credit card twice and then charging the whole order again on another credit card. Then on delivery of the food they had two orders missing and one order wrong. We also paid extra for sauce and received no sauce. We called to discuss this issue with Blanca who was the young lady that answered the phone and asked her to prioritize us because we were on lunch. They returned with still a missing order and two sauces for 6 separate order of wings. I asked him for the sauce and he asked me to call the manager and responded by asking me if was finished and got in his car and drove off. Please do not order from these rude people. | |
| nancy smith | 4/27/11 |
| Iam sitting here in a pizza hut restaurant in gulf shores Alabama.I ordered the salad bar and medium pizza. The waitress brought me a plastic fork and a napkin in a plastic bag. I asked her for a real fork and she said they got rod of them for the summer. I am a manager in another restaurant here in gulf shores and we feed over 1000 people a day. We would never think to give our guest plastic forks to eat their dinner with to go orders yes but not to guest dining in. Shame on you pizza hut for treating the tourists this way. | |
| leo grenier | 4/27/11 |
| In the past several years I have tried several time trying your pizza, What I have to say Is exatly what I have experience and nor am I saying anything that isn t true. Your pizza is the worst I have ever eaten, no taste, lack of spices very bland. In My town we have had pizzA tournament with 20pizza shop competing against each other . As a sponser of this event you were voted dead last. This is with a total of 18208 people voting you only received 2 votes, I would say this is terrible. I hope this will wake you up a little in this economy i would say it is time to listen to the people an do something to improve you franchises.. | |
| Isaac Cohen | 4/28/11 |
| To the President of Pizza Hut company Dear Sir : F & I Cohen , Inc . Makes varieties of soups , Stews , spaghetti sauce , salad dressing ,hummus , tahini & baba – ghanosh & salsa. Our products are : A: No Preservative B: Vegetarians C: Certified Kosher D: Per Box Of (12) E: Packed In Glass Jar (12, 16 or 32 Oz) F: Shelve Life over 5 year If, you would like to sell & increase your sale with these products in your establishments With your logo or our brands , Please let me know to send you some samples. We are in food manufacturing, since 1990. I, hope to hear from you soon . Thank You Isaac Cohen President of F & I Cohen misaacy@aol.com Tel. (818) 407 8889 Cell. (213) 675 0089 | |
| Patrick | 4/29/11 |
| I live near one of Pizza Huts Regional Managers. Apparently they (PH) give them a car every few years or so. Well they are rembursed for the milage that they put on the vehicle because of the gas they pay. Funny thing is this mans wife drives the car to her job, they take vacations in it, transport their son to college in it, haul landscaping material on a trailer with it. I could go on and on. So I guess the price that we are paying for a pizza equates to however many of the managers with company cars allow them to be used for more personal use than business use. Woonder if the IRS would enjoy this fact. Sounds like another case of fraudulent filing by a major company. | |
| Josh | 5/3/11 |
| 1 star. Terrible food. *Ordered 1 hot wings,1 garlic wings, and 1 family order of cheese bread. Received 0 hot wings, 1 garlic sauce in container chicken on top, 2 unbelievably cold yet still burned bread sticks. Artesia N.M. I hope you guys check in on this. It is a terrible stain on the Pizza Hut logo. | |
| Tom | 5/4/11 |
| When I went to pay the manager assisted me. The smell of pot was so strong I could not stand it I sent my wife and kids out while I waited for my change, This is un called for if the manager cant even wait to get home to get her buzzzzzz on, I believe you need to have some kind of drug free work place. This Pizza Hut is in Craig, CO. Something needs done. | |
| Cindi | 5/4/11 |
| The Pizza Hut in Marksville, LA has the worst service ever. First of all, they NEVER follow any national advertised specials that are on TV. Then they changed the menu that doesn't have any family specials on it. They also do not want to answer the phone and when they do, they hang up before anything is said. A manager has been heard telling employees not to answer the phone. When pizza is ordered in the restaurant, they are always messing up orders. The attitude of these employees is the WORST!!!!!! If another pizza place opens up in Marksville, Pizza Hut will be out of business. | |
| Gayle Douglas | 4/25/11 |
| Order 108 Clerk Brittany, manager mike. First pizza was wrong, second pizza was raw on the bottom and stuck to the box. Check your records we have been long time delivery customers. Brittany was very rude when we complained and Mike just wanted to get off the phone. This is not service. Without service you do not have business. A good manager and employee are those that care and solve your issues. I rate the Mableton, Ga Pizza hut a ZERO. Lack of customer care. Gayle Douglas 130 Stroud Dr SE Mableton, Ga 30126 Date 4/23/11 time 1925 requested delivery 2030. Our regular delivery guy was the only person who cared and was very nice. Pappa Johns will win out at this rate! | |
| ANTHONY SOWARDS | 4/22/11 |
| I DECIDED TO GIVE YOU GUYS ONE MORE SHOT TO EARN BACK MY BUSINESS AT YOUR CORNEILOUS NORTH CAROLINA LOCATION TODAY, BUT IT WAS WORSE THAN MY LAST VISIT. ON MY LAST VISIT WE WERE SERVED SALADS THAT WERE ROTTEN (LETTUCE AND TOMATOES). WHEN WE ASK FOR THE MANAGER, WE WERE TOLD THAT THEY HAD NO IDEA HOW LONG THE SALADS HAD BEEN MADE SINCE THEY MAKE THEM IN ADVANCE.( FROM WHAT WE GOT IT MUST BE SEVERAL DAYS IN ADVANCE). TODAY WHEN WE WENT BACK AT LUNCH TIME FOR THE BUFFET, IT WAS UTTERLY DISGUSTING. AFTER WE FINALLY DID GET DRINKS WE NEVER SEEN THE WAITRESS AGAIN. WE HAD TO GO TO THE COUNTER TO ASK FOR A REFILL. THE PIZZA ON THE BAR WAS OLD, AND IT WAS ONLY HAM AND PINEAPPLE (3 OF THEM) AND ONE PIECE OF VEGETERIAN THAT WAS A WEEK OR SO OLD. WE REQUESTED SOME DIFFERENT VARIETIES OF PIZZA, AND AFTER 45 MINUTES I WENT TO THE COUNTER AND ASK ABOUT THEM AND WAS TOLD "I PUT THE ORDER IN,IF, YES IF IT COMES UP I WILL PUT IT OUT". AFTER SEVERAL MORE MINUTES I WENT BACK UP AND ASK FOR A MANAGER. SOME JERK OFF CAME OUT AND SAID HE WAS THE "REGIONAL DISTRIC SUPERVISOR" AND THAT THEY DONT TAKE REQUEST, THAT THEY PUT OUT WHAT WILL STAY ON THE BAR. I ASK HIM FOR A NUMBER TO A REGIONAL OR CORPORATE HEADQUARTERS AND HE TOLD ME THAT THERE WAS NO HEADQUARTERS THAT HE WAS IT. I WARN EVERYONE TO STAY AWAY FROM THIS LOCATION.. | |
| ? | 4/24/11 |
| you need to go look at ur managers in gainesville ga. they are rude to customers and are openly rude to their staff. They charge .50 cents for every sauce you need with ur pizza... no cs skills what so ever... if i could give u a rating of 000000 i would. | |
| robert diaz | 4/24/11 |
| My name is robert diaz earlier this week i had complained about our store no longer delivering to our address and picking and choosing when they feel like delivering. i figured i would call in the daytime see if i can get pizza for our easter party. i spoke with 2 employee's in reference to can they deliver and to no avail the manager said she can not deliver. the same manager julie or judy who recently said before to call during the day. i told her it's daytime what's the excuse now she said in 30 mintues it will be dark. not counting the 20 minutes i was on the phone on hold for an answer. of course i was irrate i said its daytime whats your excuse now???? she then said it's people like me the reason why they don't deliver to my area. PEOPLE LIKE ME? WHAT THE HELL IS THAT SUPPOSED TO MEAN? i always order from pizza hut and it's the only pizza i eat. this is discrimination. Not to mention they kept hanging up on me when i called back to speak to the manager. all of a sudden she was too busy to speak! I do not appreciate this behavior from anyone let alone a buisness. you guys should evaluate who you let manage and it's facilities. | |
| Maria | 4/10/11 |
| I always go to ur 1225 westheimer location and I always get waited on by an employee name alcardio but goes by the name brandan and I don't appreciate getting hit on by an employe and him smelling like he's been smoking drugs. You guys should have weekly drug test at that location I've even seen some of ur employes drinking on the job I will never eat at ur company again. | |
| dan | 4/9/11 |
| third time my order has been screwed up. i finally decided to do something about it and make a phone call. that got me no where. then i called corporate and was told two coupons are coming in the mail. i will probably throw them away. thanks pizza hut | |
| Disgruntled Customer | 4/10/11 |
| Words can't begin to describe my frustrations with the 2200 16th St Pizza Hut in Sacramento, California. How hard is it to be an employee at a pizza place? And what's up with said employees trying to be "thuggish gangstas?" I mean really, gonna TRY to be "hard" at a pizza job? Give me a break already. It also sure seems to have a "skunky" (marijuana) smell around the building more often than not when I do pick-up orders. I can write paragraph after paragraph about all the things wrong with this location but it looks like the last few pages alone cover the bases on this particular Pizza Hut (filthy inside and out, rude employees, no hand washing, cold pizza, 2 hour delivery times, etc, etc, ETC!!). I am not trying to get freebies or anything (wouldn't want anything "special" with my pizza anyway) but something really needs to be done about this place.....the employees have been running it into the ground for a long time now. Sooooo if there's anybody that happens to give a darn about fixing this location and reads this, please help make it like the other Pizza Huts I've been to (which I have NO complaints about). If this location gets the much needed attention it deserves, then I'll definitely buy from it almost weekly. For now, unfortunately, I am going to have to order elsewhere. Lastly, I almost never make complaints and hate to be "that guy" but look at all the one star reviews......things really need to be changed. I noticed quite a few horrible reviews about the same location I mentioned. All the best to anyone who reads this that can possibly help out in fixing this location. | |
| Mr.Pookie | 4/21/11 |
| Im wrighting into the regards of all pizza hut places in the US. I strongly advise you that if your gonna replace the roof on the place of busniss, why not make a total Transfermation... I mean remodel them put a (game room for lil kids.) No 1 ever thinks of the kids. find out what the kids want change the drinks up sum. put in new tables, Im sorry but its time for a change for us small town people. I love pizza hut an this 1 here in Frederick,oklahoma is falling from the inside an its like yaw only care bout the outside. If you read this take the time out of your busy day an ask the community what they would change about pizza hut. It's only 9 more months till NEW YEARS. Please change it up sum at least. for Over 10yrs now this place has been needing a total make over. An like they say the customer is always right. Heck i basicly eat pizza every day of the week. an twice on sunday. If you have any qutions you may contact me on Email:homer19882000@yahoo.com | |
| Patricia | 4/16/11 |
| I recently learned (from one of your managers) that the shortening used on your pizzas and in the pans has a warning label "Has been known to cancer." The employees wear gloves when handling this product yet you sell it to the public. Pizza Hut was my pizza of choice before hearing this. | |
| David M | 4/20/11 |
| STAY AWAY FROM THIS BUSINESS!!! Pizza Hut shares or sells your information including CREDIT CARD | |
| David M | 4/20/11 |
| *WARNING* STAY AWAY FROM PIZZA HUT!!! Pizza Hut shares or sells your information including CREDIT CARD INFO! to third party companies. Complete Savings/Webloyatly. I clicked on a $10 coupon only to fill out a survey. By doing this it signed me up for this company. Complete Savings charged me $12 month for 26 months, over 2 years. The only way they could charge my card was Pizza hut gave them my credit card information. Which is against their company policy! Stay Away From PIZZA HUT!! | |
| A very upset customer. | 4/7/11 |
| The pizza hut located on Cane Creek road in Warrior, AL is HORRIBLE. The service is ridiculous no good cutomer service act as if they do not want to work, ignore customers that are in drive thru or waiting at front counter. There is always a problem with them whether it is delivery or pick up, if it is delivery it is cold, it is late when it arrives and the order is not correct and they always forget have your order. When you pick up they have the funkiest attitudes that you have ever seen. I would not reccomend to anyone, in fact I waould suggest that they shut them down because they are more of a disgrace than a help to the community. | |
| Helen Smith | 4/4/11 |
| We have had trouble with the store at 10th St Jeffersonville In 47130 for two weeks now they want answer the phones so you can place an order. When you go to the store they don't have large pizza, they don't have stuffing for the pizzas they don't have mild chicken wings. My husband placed the order the wait for a pizza 0n APRIL THE 2ND was 45 minutes so he came home then went back later then they told him they did not know when it would be ready. He got his money back and left so did another customer. My husband said a lot of customers were walking away. I have been a great customer but that was so bad I don't know if we will ever go back. | |
| Terry | 4/5/11 |
| I love your pizzas but there is a serious health issue that need immediate attention. My wife and I stopped in Mccleny, FL to eat. Always go into restroom first to wash our hands and could not do it. There was NO soap in men/women rest room. No sign telling employees to wash hands. These people do a lot with their hands and then touch every piece of the pizza we buy. Unclean hands is number reason people get sick with some very bad stuff. Just putting on some gloves to prepare pizza and use same gloved hand to sweep the floor. It's going to be very frustrating not being able to eat your food again...not until corporate get deeply involved.Then advertise the mandate so that every customer will feel safe. | |
| C. Sutton - TX | 4/6/11 |
| e had a GREAT store in Tucson AZ, golflinks/Harrison, went 2 to 3 times a wk. In Beaumont TX now-store on Dowlen we've gone about 10 times. OVERALL UNACCEPTABLE -MULTIPLE TRIPS. Discounting cleanliness-wiping the counter/register area helps, even in an older Bldg, forget the domestic drama screaming match between staff 1 visit; last night the worst for product and service -plates not cleared once, 8 min for bowls at salad bar after asking, 2 pizzas put out in 1 hr (pepperoni and ckn) with only 1 up(hawain) when arrived, waited 4 min with 3 staff present at counter to get drink refilled, bar - missing items:tomatoes, pudding, sunflower seeds, ranch dressing. It's gotten worse not better - it's not being managed or staffed at the level we're accustomed to from pizza hut. We've always enjoyed the buffet and the store could do well with it - if advertised and ran properly. TRIED TO SUBMIT COMPLAINT AND WHEN ALL FINISHED SITE KEPT TAKING ME TO A VIDEO AD AND WOULDN"T ALLOW SUBMISSION. | |
| pam | 4/2/11 |
| got very sick from your wings never again will contact my att to seek help because you did nothing | |
| Anthony Prieto | 3/31/11 |
| Seriously! Fix the location at 2200 16th St in Sacramento CA 95818. There's other complaints here about the same location. Beyond filthy. Cold pizza. Burned cheese/crust/everything. Terrible, rude, "gangsta" (at least how they speak to customers) staff. Not to mention they touch money and then make the pizza without washing their hands. Not every employee there is bad, but the majority I have dealt with it. There's one manager that may be named Karen or Kristen (ladies name, starts with a C or a K) and she's awesome and trys her best but she has fools that don't care working for the store she runs. I understand these stores are most likely franchised out but for the love of God, please do something corporate. I have spent a ton of money here and have no other Pizza Hut options in my downtown Sacramento location. Please, please, please rectify this place! Also, it's a tiny pick-up/to go location, you can't eat there sooooo why is the heck is it SOOOOO FILTHY?!?! Also, I'm sick of tipping drivers well only to be treated like a piece of trash. This economy sucks and I am sure there's people that can do a MUCH better job that would be happy to work there. Thanks and please look into this matter at: Pizza Hut 2200 16th St Sacramento CA 95818 Regards, Anthony | |
| WHY? | 3/31/11 |
| WHY IN THE HECK do you guys not have salami as a topping? I am sure it's just my crap location being the same crappy place it's ALWAYS been. | |
| greg fontenot | 3/31/11 |
| im looking for carol h black an her contack info plz thax | |
| James Morris | 4/1/11 |
| Why is it that your establishment has the worst set of employee's they are rude and upsetting the manager was telling my daughter in law that a double stuffed pizza could not be order there not making any more tonight, They put up all the things and not taking It back out I don't why I bother writing this !!!!!!PIZZA HUT IS THE WORST ESTABLISHMENT I EVER ENCOUNTER !!!!! | |
| Subrena | 3/26/11 |
| What is going on with your company? It's gotten worse and worse with delivery. I called today at 1:01pm ordered my pizza and was told it will be here within the hour. Ok so I waited. So about 2:10, I get my pizza and it's freezing cold, the box is not even hot. I immediately call the store manager @store 023590 here in Waldorf, MD. I was told that oh we can have the driver to bring you another one. I proceeded to tell the manager that bringing me another one will not help with my current hunger and that I didnt want another one. So he asked what did I want, I told him that I wanted an explanation of why I had to wait a hour and change and received a cold pizza and I wanted my money back. He said that the driver will bring my money back but I have not seen him as of yet. His smug and unapologetic attitude is unacceptable. By the way he never answered the question as to why was my pizza cold. I have been a loyal pizza hut customer as long as I can remember, which is quite a few year (30+)..with this experience which hasnt been the only one I will now look elsewhere. | |
| Janet | 3/27/11 |
| I called pizza hut tonight & was put on hold for 22 minutes and no one ever came to the phone to answer my call.......so I hung up & called back again, told them I had been put on hold 22 minutes & guess what happened? They put me on hold again!!!!! After another 13 minutes, THEY CUT ME OFF!!! I called for the 3rd time & ask to speak to the manager ( which that was whom I was speeking to ), told her of my trouble I had had on the phone & she acted like it was nothing!!! I'm sorry she said. That was it!!! Then I ask if they were that busy & how long it would be IF I placed an order. Her reply was 45 minutes or longer!!! I told her to forget it. This is really bad business & very poor management!!! I own a resturant that's serves over 300 or more just for lunch, not counting dinner service. It's not a fast food resturant either!!! We serve fish & steak. My customers could have came in, ordered & eat their lunch or dinner quicker than the time they kept me on hold!!!! Very, very bad business !!!!! This isn't the first run in I've had with this pizza hut. One time I odered pizzas & they told me a time to pick them up. I got there on time & STILL had to wait over an hour!!!!! | |
| DAVID MARTIN | 3/17/11 |
| I realize the economy is bad! I have been faithful to Pizza Hut for over 20+ years. Recently I purchased a pizza(pepperoni, green peppers and mushrooms) recently and was shocked when I got it home. There was one piece of pepperoni on each slice and very little mushrooms or peppers. In cutting the price did you mean to also cut the quantity?? One of the reasons I stayed faithful was the quality of the pizza. you never skimped and the next day the pizza tasted even better. I even paid for other people to have a go at Pizza Hut because I wanted them to experience great pizza. I can no longer feel that way. | |
| cecilia wojtowicz | 3/18/11 |
| we got apizza 417 division steven point 1715 -3414500 on tuseday there a long hair on we were on to work the pizza off kitchen it was mess in box got time tofall call friday but tennger gril oh you wait till manngeare on saturday other let little go but not today it was am med pizza just out wI SUCK AS SEE THING I WANT MONEY BACK THANK YOU CECILIA AND KENN 1715-544-0149 | |
| denise johnson | 3/20/11 |
| Yesterday, i received the wrong order. I was sent a pan pizza, when i ordered a thin crust; in addition i asked to substitute the ranch dressing with barbeque sauce, and was sent the ranch dressing anyway. The delivery person told me it was not her fault and showed me the order and sure enough, the order was taken wrong. I called the store back in lake havasu city, az and the manager, jasper, argued me down that he knew what i said and i insisted that i am the customer and i know what i ordered. Only after i requested to speak to the manager did Jasper inform me that he was the manager and that he would make me another pizza but it would be a couple of hours. Well, i did not receive the other pizza and am very sorry that i will not be ordering any more pizza from pizza hut. it is ashamed that this treatment is allowed by the corporate office. | |
| Robert | 3/22/11 |
| I was eating in a pizza hut in Great Falls, Montana on March 17 and thoroughly enjoying my meal, when some jerkweed manager named kevin started treating the server like a second class piece of dirt,i was ready to knock that little punk out. you need to choose your managers with a little more discretion.I am a manager of a company that could buy and sell Pizza Hut with our chump change and that kind of crap would be immediate grounds for termination. by the way,i was so disturbed by this it will probably hit twitter and facebook. Amazed and Disgusted | |
| doc phariss | 3/23/11 |
| Went into your local pizza hut in Littlefield. Four employees standing around with back to the register. It took them unreasonable time to realize I was there. When the girl finally come over to take the order she fumbled stumbled scratched her head went and got another employee, they both stumbled and fumbled and scratched their head but somehow by some miracle they got the order turned in. They said it would be 20 min. before I could pick my carry out up. I come back to the I hesitate to call it a restuarant and it hardly qualify's as a hut but I digress. They had not begun to cook the pizza it seems they had no fire. I asked for my money back and left. Will I ever go back uinto a Pizza Hut....Are you kidding me. Not in your lifetime or mine. | |
| alex batayneh | 3/23/11 |
| i cant say about the complain over the phone please have one call me at 281-650-2915 thank you alex batayneh | |
| shanna | 3/24/11 |
| Went to gramercy location in louisiana and i was greetedby a wonderful young lady she was very sweet I had given her my order 1 large half cheese n bacon n the other half beef and onion i got a pizza that was a meat lovers and some cheese bread i tell the manager stwert that this is not what I ordered he then said mam I over heard your order and that is waht you asked for, I said no that is not correct the women that was sitting down said that is my order that is what I ordered. I think that thisresturant just getting open will not be there long I think there needs to be a better way to adress your customers | |
| david | 3/24/11 |
| Jacksonville Florida, $10.00 any topping large pan pizza. I am .5 miles from the restaurant. Pizza comes. $13.38 (Delivery charge $2.50) I ask driver how much do you get. He say's not a penny. So now I got to get the tip out. So the great $10.00 pizza is $15.00... Never again. Domino's 2 miles away, waives the fee. Too bad. | |
| Niki | 3/24/11 |
| I had placed an order online for pick-up yesterday and it said it was going to be ready at 9:13 i arrived at the local pizza hut around 9:20 and the doors were locked. i never recieved a call and when i tried calling the restaurant there was no answer when i could see people inside. i'm upset and would like some coupons or something because, i was really looking forward to pizza for dinner and never got it!! | |
| Alex | 3/16/11 |
| Hello! My name is alex! I like the pizza the prices are a little too high to come on a regular but I go to orlando florida from california for business and i came across a young lady crystal she was the phone person and was the best! she was sweet and got my difficult order correct! i ordered 4 times on my 6 day business trip.In june 2010, And i came back again couple weeks ago and she wasn't there no more. Very sad but you guys hired a great employee hopefully she didn't leave to your competition because that'll be a problem! I went to 9100 international drive orlando florida. Great pizza Need more deals! thank you | |
| Helen | 3/13/11 |
| ok really now, this is the worst your store in kansas city, kansas has ever been. How would you like to start eating honey bbq wings and get blood red raw chicken in your mouth and not notice it until you've swallowed a couple mouthfuls because of the sauce, how low can you go, my diabetic husband was so upset he would not eat another bite of food for hours. What does the store and the 648-8888 number say, a very non convincing oh sorry. i am really considering calling the health dept. but really don't expect anyone to do anything about this but will tell EVERYONE DO NOT EAT AT PIZZA HUT , YOUR HEALTH IS IN DANGER | |
| Lisa | 3/13/11 |
| We have been eating Pizza Hut pizzas for 30 years and we have never encountered a more rude employee than Heather in your Hutto, TX store. Her store made an error in our order and she behaved as though the problem was caused by us and our complaint was of little concern to her. She actually hung up the phone on us when we were not satisfied with her apathetic response. We ordered a large pizza and cinnamon sticks. The driver showed up at our house without the cinnamon sticks. He said he would drive back to the store and get them and bring them back. After waiting a long time, we decided we needed to put our children to bed and go to bed ourselves. We called the store to tell them to cancel the cinnamon sticks because it was getting so late. Heather was not happy that we wanted to cancel the order and she complained that she would have to call the driver and find some way to stop him (not our problem). Then she described some complicated story about how she couldn't just refund us. When we couldn't reach an agreement, she simply hung up the phone and abruptly ended our phone call. We had to call her back to try to reach a resolution. We were treated disrespectfully and rudely. It wasn't our fault that the order was wrong, yet, Heather seemed very frustrated that we'd call her to resolve it. Though we have been faithful customers for decades, we will never call Pizza Hut again. | |
| Billy | 3/14/11 |
| Amanda was really polite and honest person everytime I come in. she greets people with kindness and curtisy and makes us feel Important. I will be back because of this outstanding employee on Bermuda & windmill las vegas nevada 89123 | |
| Andrew | 3/11/11 |
| The store of 9200 New Hampshire Avenue, Silver Spring, MD should not have the right or ability to serve food under a national chain as well known as "Pizza Hut" due to the egregious nature in which their service is provided as well as the manner in which their product is prepared. When an order was placed, the delivery took two and a half hours. Not only was the product late, but the order was wrong and the product was cold. When management was contacted, not only were they disrespectful, but they had the audacity to curse and talk back to customers who were only trying to help their business. When asked if it be possible to return the product for money, the manager refused and spoke over me as I tried to negotiate civilly. No one deserve that kind of rudeness and it is not becoming of a themselves and belittles the character of their company and the workers who employ the establishment. I stress that something must be done about this disgusting service. | |
| Beth | 3/11/11 |
| I recently visited your Pizza Hut in Gatlinburg TN. First of all the door leading into the place was terribly dirty and the outside tables were filled with dirty dishes. After patiently waiting I placed my order for 1 personal pan pepperoni pizza. The total came to $6.66. Being supersticious I wanted to add a salad to the order. "We are out of salad" the man stated that took my order. I wanted to add breadsticks but the man at the counter just brushed it off as if he did not hear me. I also ordered a $1.99 beverage bar. It was discusting. NOTHING on the beverage was working. When I pushed the lever for diet pepsi only carbonaded water came out.After trying all the dispensers everything was carbonaded water. The tea tasted like clorox. Even the water was terrible. Everyone was pouring out their drinks along with the ice which caused the trays to overflow and spill into the floor.Every table was filled with dirty dishes.Finally a girl came out to clean tables whom had just been fixing pizzas.To my knowledge only 3 people were working.The place was diplorable.That particular weekend was a Challange Youth Conference that over 6,000 people attend. There should have been better preperation in staffing for this event.This conference is always the end of February. I will NEVER go to this place again. | |
| jim shelton , houston tx | 3/11/11 |
| The most ludicrous thing I've ever heard. Pizza hut in houston tx., zip code 77070 had the nerve to charge me 69 cents for a little packet of crushed red pepper. Funny, all the other pizza places don't have a problem with giving away crushed red pepper with your pizza order. I realize it's only 69 cents but it's the principle of the matter. Pizza Hut Corporation is using the bad economy to take advantage of patrons by finding another way of getting to the consumer. You stores make at least 80 to 90 percent profit of the pizzas the greedy corporate executives have found another way to line their pockets at the consumer's expense. I will never eat at Pizza Hut nor will I refer anyone to Pizza Hut. Pizza Hut Corporation can stick it where the sun don't shine. Domino's Rules ! | |
| Maria Anselmo | 3/7/11 |
| I am writing about our terriable expierence with our order today. My company had us place an order for Pizza today. We called this Tel#601-956-1000 Pizza Hut call center telephone. We placed our order. We talked to a girl named Destiny. The Pizza Hut on Lakeland Drive that we were suppose to pick up our order, does not even exsit. So I am asking you to please update your records so that this bad expierence does not happen to anybody else. It ruined our Lunch party. I just do not understand how someone can take an order from a Pizza Hut that is no longer open for Business. We called back to find out were our pizza went. We got disconnected. We finally ended up placeing and picking up our order in a different town. We would love to get this situation modified and feel we sould deseve a refund or a year worth of free pizza .I hope this complanit is going through the correct channels and would love to hear you. My work # is 601-939-2100 - Hate sending out my boss for Pizza Hut that does not even exsit. How stupid you made look. I was embarred and ruined everyone's lunch because of your poor updated records. Marie | |
| Crystal | 3/9/11 |
| Two occasions now, the customer service at Pizza Hut here on Hull Street in Chesterfield, VA has been horrible! Delivery service...holey crap. Twice now, we waited just under 2 hours. The first time was 2 hours on the nose and just yesterday was 1.5. We kept calling and the girl kept hanging up on us and putting us on hold and never returning. we are not the only family here in chesterfield who HATE pizza hut, but when you have a hungary child and you need a quick meal we thought pizza hut. NOPE...never again. Horrible pizza anyways. | |
| Joey | 3/4/11 |
| Hi, I would like to discuss the new call centers Pizza Hut is now using. I heard about it yesterday, and told my family that it was a bad idea. (Who is responsible for screw ups?) Today I ordered a pizza to be called in ate the Pasadena, Texas location At Red Bluff & Spencer. I had a funny feeling something would be wrong with the pizza, but I did not expect what was to come. When I arrived at the location and asked for my pizza, they told me there was no order called in for me at all. With only 15 minutes till her lunch I had no time to go anywhere else, so we got to eat the disgusting school food. Have any of you eaten the food served at school these days? If you do not put the phone calls back in the stores I will never eat Pizza Hut again, nor any of my friends or family. We do not need call centers in Atlanta, Georgia when calling Pasadena, Texas. That is absolutely pointless. I also noticed they still had the phones at the location. What would that be for, so the call center can call them? Well; I can do that myself, or I can never again call Pizza Hut. | |
| Shannon Carmack | 3/4/11 |
| At pizza hut pleasant hill Missouri now. All I can say is wow! Horrible service and worse attitude. Called in pizza ahead and they served it to the wrong people and then we had to wait an extra 20 for our new order. No we r sorry or anything. Where is courtesy and customer service? | |
| Summer E | 3/4/11 |
| Pizza Hut in Killeen Texas. They made a mistake delivered our pizza two hours later and cold. They took our name down promising to fix it next time. We called back the next weekend and they acted as if nothing ever happened. We were told by the manager Jennifer that she doesn't do that and we could kick rocks. Rude and lacks customer service. I'd recommend everyone stay far away from the Pizza on Fort Hood Street in Killeen Texas. They took our money and didn't give us any pizza! Terry_summer@yahoo.com | |
| Milton | 3/5/11 |
| I am going to follow up with a phone call and a letter to the Regional Manager. I am upset because I was going to buy a pizza at regular menu price, and buy a $10 Large special anyway I wanted it. I was told that I could not get the $10 pizza with hand-tossed crust because the special specifies only PAN pizza. If I am spending additional money in the store to buy a pizza at regular menu price, I don't understand why the manager could not give me my $10 pizza on the crust that I wanted. I would have considered it an act of courtesy, but obviously they don't care! I am going to see what kind of response I get from the Regional Manager as well, and I will update this. We order at least 3 times a month from this store. I will NEVER be ordering from this Pizza Hut again. The store is located at 2335 Shady Grove Road, Irving, Texas. The manager's name was Armando. | |
| danielle | 3/5/11 |
| Hi i have ordered from garden city GA pizza hut plenty of time they always mess up on orders show up late always waitng 3 hours for food and i even got cussed at by one of the workers this store down hear has poor customer service somebody needs to do something about this | |
| Laurie & Brandon | 3/6/11 |
| We were at your Ontario Oh. Pizza hut on 2/6/11.The place wasn't busy at all we ordered a personal pan and a large pan it took an hour to get our pizza and it was COLD..and there was too much sauce on one and none on the other.. the staff was more worried about a large party that came in AFTER we did..This is the 3rd time we have had BAD service at THIS location.. We will not go back ther again,I have seen all the complaints about your stores and I think it's time to start dealing with these problems.... | |
| | 3/1/11 |
| To whom it may concern my name is Doug, on the evening of the 28th of february I and my friends ordered 2 bar-b Q chicken pizzas.One of my friends has a very sensitive stomach. If she eats certain types of food she can really get sick, like onions, green peppers and such. So when we order the same pizza we asked for lite sause, hand tossed with chicken and bacon. Saying that you would think they would know we dont want onions. When the pizzas came they had heavy sause and onions. I call and told them the problem. The woman I talked to was rud and treated me like I was ignorant. She replaced the pizza that I and my friends son hadnt touched. When it arrived it had no onions like we asked and hardly any sause. Not lite on the sause but hardly any like they were trying to teach us a lesson for complaining. They reclaimed the untouched pizza, what were they going to do resale it, which is against the law. What I want is not my money back or free pizza. What I want is this, when we call they have on there computer who is calling, our phone number and address. I want added under that our or your normal order. Like us we always order 2 large hand tossed bar-b q chicken pizzas, lite sause, no onions with just bacon and chicken, how easy is that. Plus if a person has an allergy or cant eat something that listing under that. I mean what if my friend or someone was deathly allergic to onions or something and pizza hut put a few on and that person didnt catch it and ate it. They would either become very sick, end up in the hospital or die. And then pizza hut would hear much more than a complant, for they would be responsable for that persons muder. Pizza hut was the best, they are slacking. Pizza hut please respond before Im forced to take further action. | |
| john | 3/1/11 |
| I just wanted to say that pizza hut in fox lake il will never get my money again, I have been treated like garbage by the staff there many times, the most recent of which happened the other nite, I called 20 minutes before they stop deliveries and the phone rang multiple times, a staff member answered the phone and I asked if I could place an order for delivery, the rep ask if he could put me on hold, fast foward 15 minutes or so I am still on hold waiting to place my order, a teammember finally picks up only to hang up on me after saying that they are no longer delivering pizzas tonite, I don't want a response e mail or phonecall no cupons or apologies, I just want pizza hut to burn | |
| | 3/1/11 |
| we called and placed an ordered and they read it back to my husbend and to us it would be ready in 30 to 40 min..When he got there the order wasn't even made or even on the computer. They only gave him 20% off I think we should have gotten it for FREE !! Since they messed it up BIG time.!!!!!!! the Pizza Hut is on East 10th in Sioux Falls,SD | |
| James Ohye | 3/2/11 |
| My wife order a pizza with 3 toppings and arranged for pickup in 1/2 hour. Upon arrival, I was notified that 1 of the ingrediants was unavailable and the order was cancelled. I was also informed that an employee had called to notify us of the cancellation. I ordered a pizza and waited for about 1/2 hour. Upon arriving at home I asked if Pizza Hut called to inform us about the cancellation. I checked the incoming call log and no call from Pizza Hut was found. I called the store and asked about this discrepancy and was given a $20 dollar credit for the inconvenience. I ordered a pizza today and asked about the $20 to my account. I was told no credit existed and that the usual size of our order (1 pizza) did not even warrant a $10 credit. I am disappointed and disgusted by lies told by Pizza Hut. The store is located 1316 Sycamore School Rd, Ft Worth Texas. The events took place on 2/3/2011 3/2/2011. I will not be patronizing Pizza Hut again. | |
| Used to Be A Weekly Customer of Pizza Hut | 2/26/11 |
| Let me start by saying that I have been a GREAT customer of Pizza Hut in Hunterville, NC or Cornelius, NC for years. The service has always been good until recently. When I ordered pizza for our location PER THE INTERNET, the Cornelius, NC store manager says it is too far and besides another Pizza Hut is located near our location. Remind you that the location was picked based on our address from the Pizza Hut site. My pizza was not delivered most of the time and I received phone calls from the Huntersville location manager stating WHY they are not going to deliver my pizza OR why my pizza is going to take another 2 HOURS to be delivered. My guess is that WE (meaning my family and I) ARE NOT IMPORTANT TO PIZZA HUT AS EXCELLENT CUSTOMERS. The drivers became irritated that they had to drive to the location and often showed attitude towards my siblings when they came to the door. Well I took care of that by NOT TIPPING like I used to and by letting the driver know HE WILL NEVER DIS-RESPECT my siblings. Of course this went reported to Pizza Hut so called 1-800# customer service report, but NO ONE FROM THE CORPORATE OFFICE EVER CALLED! Go figure! Today, I ordered a pizza online and the location (AGAIN) switched to the Cornelius location. NO problem as this happens a lot according to the managers. They are trying to update the system to split the sections for delivery amongst the two stores. Well, Today (2/26/2011) I ordered a pizza online and selected a check as my payment method. The pizza was delivered on time and the driver says "Pizza Hut NO LONGER ACCEPT CHECKS AS A FORM OF PAYMENT." I asked what was he talking about, I have ordered from Pizza Hut almost every week for over a year and have paid via credit card or check. the driver said that this was changed almost six months ago. I stated this is crazy because your site still shows this as a form of payment and if the method was not acceptable...WHY MAKE THE ORDER AND DELIVER IT?? I contacted the store manager at the Cornelius location and he explained to me that they stopped taking checks at their location and that the online methods represent ALL of the the Pizza Hut location, but not theirs. I told the manager that I am canceling the order because of TOO MANY inconsistencies involving Pizza Hut. I let the driver know that I contacted the store and canceled. He (the pizza hut delivery driver) was VERY NICE and said okay. A lost tip for a good person! Go Pizza Hut! I am going to contact Corporate again today since they open at 1:00PM. I BET YOU THEY WANT CALL BACK...ONCE AGAIN! I will keep you updated! | |
| Megan | 2/25/11 |
| The Eastgate Ohio Pizza Hut is falling apart! We are done with the crappy service and the awful pizza making. We now know why there is only one around! They do not care how they treat their customers and they do not know how to make pizza anymore. I am calling the BBB with many complaints from many people. The store itself is gross and needs cleaning. | |
| | 2/25/11 |
| Domesday mass pizza hut . Yesterday 2pm glen is the manager. So me and the family arrive to filthy tables,salad bar empty & filthy. It's school vaca right give them a break so finally our drinks come(15min) we order the buffet,Pizza &salad we go up to no plates, no refilled salad bar, we ask for manager glen who says "yup we ran out" we will take it off your bill, well thanks Glen!!!!! What a dump don't go there!!!! | |
| Harrold Dig | 2/23/11 |
| How would like to invest in a Pizza Hut franchise and loose your shirt? all I read was 1 star ratings on here and corperate does nothing! Do you animals at corperate Care? Guess not!IF YOU READ THESE RATINGS YOU WOULD SHUT THIS WEBSITE DOWN BECAUSE ITS HURTING YOUR BUSINESS!! BUT YOU DONT C A R E !!! | |
| Maggie | 2/24/11 |
| The Pizza Hut in Latham, New York is terrible. The staff does not care about anyone and they will literally lock the door and hide from you if you try to get a pizza an hour before they are suppose to close. Management needs to fire the entire staff there and quickly before all the customers go to the new Papa John's that opened up in Latham. | |
| Rick | 2/21/11 |
| The pizza hut in Calhoun ga. Is so run down. The chairs are falling apart, the cushions in the booths are torn and have very little padding left in them . They need a major facelift . Someone from corporate would be shocked at the condition of this store | |
| Katherine Ayres | 2/22/11 |
| While working at Lawton,Oklahoma #6 on Friday night there was a comment made asking why Pete Morales couldn't hire more employees because we were so short handed, his response was Gregg told him they couldn't afford labor and to just get the slow people out of the store and replace them! There was a joke made by Jennifer and i saying "well Ed should be getting replaced soon than huh" from there Pete went on to tell me That Ed was a better worker than me and I was slow and started stating what Ed could do and what I couldn't do, I tried to just ignore it, laugh it off and keep making pizzas. After about 5-10 Min's of Pete repeating himself it got alittle old, I walked away from the make line to try to cool down then he kept asking me "so you quit, you said you quit,you quit" and just kept repeating it and finally i was fed up with hearing that and getting told someone else was a better worker, so I told him if Ed was such a better worker to call him and have him come in and bust his butt like I was doing! I turned around to leave and forgot to clock out, so I tried to walk back to the computer to clock out so I would get paid for being there and Pete kept saying, "I will clock you out, get out and don't come back" Then as a got bum rushed (pushed) out the door i was called a "fucking moron" by Pete and told to get the hell outta there and not come back! This was 2 weekends in a row that Pete flipped out on an employee. I talked with Stephanie Hardrick today (Saturday) and asked her if she could tell me what time i was clocked out, and she said 7pm! I left around 8pm and was on the phone with (580-248-1970) at 8:15pm trying to get Gregg's number! Also a little reminder of why Pete was in a bad mood in the first place- On a FRIDAY night BEFORE rush at 5pm we were out of Personal pans, pzones, big dippers, large pan, and medium hand toss!! And as far as food cost, when Pete leaves everyday at 5pm no matter what is going on, everyone makes them and whoever else whatever they want to eat! so that's where the food cost is going! It would be in someones best interest to install cameras in that store to see what happens for themselves! Being treated like this by the GM is upsetting and kind of hurts, I was an asst manager for one of the highest volume Domino's stores in SW Oklahoma for 2 1/2 years and I know my worth, i am a hard worker and to be treated like that is not very professional! So now i am out of a job and am not very happy, that nothing was done by Pizza Hut of SE Kansas | |
| Mike | 2/11/11 |
| Below is my confirmation it is now 10:24 and the pizza is close to 90 minutes late. I was rudely offered $3 off whenever the pizza shows up! I have kids to feed and extremely offended by the way I have been treated. I expect pizza hut to contact me to and resolve the issue, as I feel I have been profiled. MIKE EUBANK, we've got your order. Thanks again for choosing Pizza Hut! Order Date/Time: February 11, 2011 at 8:24 PM Order Total: $22.60 Form of Payment: Cash (REMEMBER: Bills larger than $20 will not be accepted for online cash transactions.) Order Type: Delivery Delivery Address: PRAIRIE VILLAGE, KS 66208 (913) Store Phone: (913) 648-8888 Estimated Date/Time: February 11, 2011 9:10 PM Order Details: 1 Stuffed Crust Side 1 Ingredients: Ham, Pineapple Side 2 Ingredients: Pepperoni, Black Olives 1 Medium Buffalo Bone-In WingStreet® wings - 8 piece If need to make any corrections or changes to your order, please call the store directly. PLEASE NOTE: The 'Estimated Time' listed above is an automatically generated approximation of when your order may be ready. If you require a more exact estimate of when your order will be ready, we recommend that you call the store directly. IMPORTANT! Because this is your FIRST online order with Pizza Hut, your local MIKE EUBANK, we've got your order. Thanks again for choosing Pizza Hut! Order Date/Time: February 11, 2011 at 8:24 PM Order Total: $22.60 Form of Payment: Cash (REMEMBER: Bills larger than $20 will not be accepted for online cash transactions.) Order Type: Delivery Delivery Address: $&$& W $&ND TER PRAIRIE VILLAGE, KS 66208 (913) 62$-&$(/ Store Phone: (913) 648-8888 Estimated Date/Time: February 11, 2011 9:10 PM Order Details: 1 Stuffed Crust Side 1 Ingredients: Ham, Pineapple Side 2 Ingredients: Pepperoni, Black Olives 1 Medium Buffalo Bone-In WingStreet® wings - 8 piece If you need to make any corrections or changes to your order, please call the store directly. PLEASE NOTE: The 'Estimated Time' listed above is an automatically generated approximation of when your order may be ready. If you require a more exact estimate of when your order will be ready, we recommend that you call the store directly. IMPORTANT! Because this is your FIRST online order with Pizza Hut, your local store may be calling shortly to confirm your order information. If you are currently connected via dialup on the same phone number listed as your contact number, please disconnect now so that your local store will be able to call you to confirm your order. Thank you again for using Pizza Hut Online Ordering. Copyright © 2011 Pizza Hut, Inc. All Rights Reserved Ref# A025535X82T2025 Powered by QuikOrder® may be calling shortly to confirm your order information. If you are currently connected via dialup on the same phone number listed as your contact number, please disconnect now so that your local store will be able to call you to confirm your order. Thank you again for using Pizza Hut Online Ordering. Copyright © 2011 Pizza Hut, Inc. All Rights Reserved Ref# A025535X82T2025 Powered by QuikOrder® | |
| Annonymous | 2/12/11 |
| I'm from the Schaumburg area and I had went to the pizza hut in Roselle, IL to place my order and the manager there, I believe his name is Rick, was ringing up my order and he smelled of alcohol and marijuana. Also i heard other employees talking about an incident that had happen where he had gotten an employee drunk in the back and she had passed out on the floor. I'm sorry but i do not want my pizza made by someone that could be potentially drunk or high. I am almost 100% positive that he was under the influence of some sort. I would like if you could look further into this issue in worry of employees getting hurt or even customers. Thank you. | |
| sue | 2/12/11 |
| I live in Bushnell Florida,the pizza hut there in bushnell the employes and the manager are all very rude. the manager neal and one employe named Kristy when we went there are very rude,i will never go there again | |
| Lisa Gonzalez | 2/16/11 |
| Ever since a call center has taken the place of the local store taking your orders, there has been nothing but problems and obvious miscommunications between the two. I was previously given a credit when our delivered order was incomplete, they delivered the breadsticks, but no pizza! On another occasion, I placed an order for a very important business meeting, but after almost an hour wait and no pizza, I call the store only to find out the pizza was never made since they had a different delivery time than the call center did. I was very dissapointed and embarrased... needless to say you lost quite a few customers that day, as my fellow co-workers and I will never do business with Pizza Hut again!!! | |
| Michelle | 2/16/11 |
| How are you going to say "Large with up to 5 Toppings for $10" and then say it'll be $2 extra for extra cheese. Since when is extra cheese a different category topping?? | |
| JM | 2/18/11 |
| In Cameron Missouri, the pizza hut on walnut street tells me that they will deliver pizza within 3 miles of Cameron. I live about 1 mile out of Cameron and pizza hut tells me that they don't deliver to my location. I asked why this is so, and they would not give me an answer. I can say that I will never eat pizza hut pizza again. They are not true to their word. | |
| Jonathan | 2/19/11 |
| My pizza came out SALTY!!!! This is the 2nd time too!!!! Your staff was rude of the fact I asked for a refund. They suggested to give me $5.00 credit when I spent $25.00 . I told them no way, then they suggested to give me 1 pizza for free. What in the hell!? Why would someone in their right mind pay for two salty pizzas? This is regarding Pizza Hut #026222, 2410 Saviers Rd. | |
| patsy york | 2/19/11 |
| hi , i'm very upset about my husband and myselfs visit to the pizza hut in st. marys ga. yesterday 2/18/11. To start with no 10.00 advertisted pizza then when we paid 13.00 for our pizza the taste ,the amount on the pizza ,even the way it was fixed was bad. We have been going to that pizza hut for a long time and for us nto go and spend our retirement money {we dont make much] pick a place every so offer I really believe It should be good this was not even a one star. | |
| Julie Poynter | 2/19/11 |
| It is real sad that I go in your store (Radcliff KY) and order chicken wings(44count) for $22.00 and when ready to pay the amount comes $28.00. I ask the waiter about the difference and he comes back to say "that the price it is a typo" he was going to leave it like that and walk away.... I ask to speak to a manager..He went to get the manager which took a while(the store was not busy) she came out with a ticket corrected, as if it was a favor to me. I think it is illegal to print a price and charge another one. I am quite disappointed that a pizza place would try to CHEAT their customers. As I suggested to the MANAGER change to price on the menu. | |
| Tom | 2/19/11 |
| I can not believe that Pizza Hut stays in business with the service they provide! I get a pizza delivered and it was burnt. I call and Heather Hinds of the Lebanon TN location tells me to take half of the pie that was burnt out of the box and give it back to them and then they will send out a new pie! Like I was lying to her. Well I brought the whole pie back and ask for my money back. She so rude when I showed up. She even told me to be quit and stop complaining.. Ouch! I am done! Thank god for Poppa Johns! | |
| Julie | 2/10/11 |
| I'm writing cause I was told your Headquarters had teamed up with LaMarr Woodley to hold a photo contest where three prizes would be rewarded. I submitted photos and have now heard that because the Steelers did not win the Superbowl your Company back out of the deal. I think that is just so childish of a company and I'm really surprised...would it be that much on your part to complete this contest and reward these prizes. I have decided that I will no longer support Pizza Hut and take my business else where. I have a business that has a pizza day every other week and have always used Pizza Hut as we close shop and let everyone relax...I will now by wings instead! | |
| Roger Collins | 2/2/11 |
| Recently visited the store in Erwin, TN and purchased two pizzas. When placing them in the car, the box on the bottom opened and the pizza slipped out and fell to the ground. When I informed the staff inside, they were apologetic and happily provided a replacement for the dropped pizza. They do an excellent job and apparently have good training. They will continue getting my business. | |
| Gary Ray | 2/2/11 |
| I order 2 pizzas from Ireland road, South bend Indiana to day, and had them confirm that they would be able to make my pizzas for a 12:00 pm pick up. They said that there would be no problems with having them read for noon, This gave them 50 minutes to make two pizzas. When I went to pick them up at 12:05 they still were in the oven, so I waited another 15 minutes, still nothing. Thats when I ask to speak to a manager, and the worker that I was talking to at the time said he was to busy making pizzas to come out to talk to me, as this worker walked back into the kitchen he started talking crap about me to the manager. At this point I am getting really pissed off and demanded my money back. Finally the manager came out to give me my money back. He never tried to make things right for me, but thats ok, this has happened three times in a row for me at this location, and it will never happen again. I WILL NEVER BY PIZZA FROM PIZZA HUT AGAIN, FROM ANY LOCATION. LOOKING AT ALL THE REVIEWS ON THIS PAGE, IT LOOKS LIKE PIZZA HUT DOESN'T CARE TO STAY IN BUSINESS, OTHER WISE THEY WOULD DO SOMETHING ABOUT THERE CUSTOMER SERVICE. MAYBE HEAD QUARTERS WILL DO SOMETHING, THEN AGAIN NO THEY WON'T. LOOKS LIKE THE FIVE OF US THAT DIDN'T GET OUR PIZZA TODAY WILL JUST HAVE TO START ORDERING FROM PAPA JOHNS!!!!!!!!!!!!!!! | |
| Michael Holloway and mother | 2/2/11 |
| I am writing you to tell you me and MY mom ordered a pasta dinner, chicken alfredo we are at a motel, we ordered from Bonnie in your atalla alabama store, there number is 256-538-1234...when it arrived to our room it was turned upside down the maranara from the cheese sticks dripped on the motel floor, The driver was suprised, the problem as there was no lid placed on it at the store only the box it was in covered it, when i called your store back Miss Bonnie was rude and wanted us to keep it and offered us a discount on our next order?????? we ere paying customers NOT HOMELESS PEOPLE BEGGING FOR A FREE MEAL!!!! after My son threathened to call you she very rudly said she would send another one and we could KEEP THE DANG THING was her exact words, we eat alot of pizza hut on the road and Thats a last call for me, I have never had anyone treat me like that...... My Email adress is gabrella_holloway@yahoo.com....I hope to at least recive an appology... | |
| Genie | 2/3/11 |
| I went to pizza hut here in Odessa Texas on west county road 2/2/2011 in the evening and when I was standing in line to ask about my call in order I notice the workers making the pizza and putting the toppings on the pizza's. What shocked me was to see that none of the workers were wearing disposable plastic gloves when putting all the toppings on all the pizza's. I have worked in fast food and also food service establishments for much of my life and I know health regulations require the use of plastic disposable gloves when working with food for the public for good reasons. I am considering not going back until I know they will be following the health regulations set out by the state or government on this matter. I do like the food there however, I am concerned about food safety and the spread of germs. I was also surprised as I was waiting for my order that the girl that was putting the pizza boxes together actually set them on the floor propped up as she was doing them one by one which was another one of my concerns, these boxes will hold the pizza's that people order and not knowing that they had contact with the dirty floor, also concerns me. The main office is probably not aware of this problem so I am sending this so they can try to resolve these problems I would like to be confident in Pizza Hut to go back and do business but these are issues that should be addressed promptly. Thank You for your help in this matter I appreciate you looking into this matter for the residents of Odessa and may be many more cities where this is a problem. Genie in Odessa | |
| Leslie Robertson | 2/3/11 |
| I am writing to report the EXTREMELY poor service I received at your Pizza Hut restaurant at 614 W. Platt st. in Tampa Fl. phone number 813-251-3399. I am here on vacation and couped up in a hotel with very little options in terms of eating out. I ordered a pizza and 2 liter there a few days ago and it arrived very late, cold and with NO drink. I got no discount only an excuse that traffic was bad. Tonight I called to order breadsticks and buffalo wings to be delivered to the hotel. I was told on the phone that dipping sauce was .60 each and that no sauce came with them. I asked for blue cheese and ranch dressing. My food was delivered...cost me $17 with tip. The breadsticks were ice cold, marinara sauce was cold and there was no dipping sauce with the wings. I immediately called and was told they didn't charge me for the dipping sauce and and was treated poorly by the girl that answered who claimed to be a manager but wouldn't give me her name. She put me on hold and never and picked up. After awhile i hung up and called back. A different girl answered the second time also claiming to be a manager. Said they weren't sending a driver out just to bring me some sauce. I told her i couldn't eat hot wings without sauce. She said they were busy. She was mean and when i asked for her name she hung up. I tried to call back 3 more times and could hear them laughing and then hung up the phone. I want my money back. I am so disappointed and HUNGRY!!! | |
| mike | 2/6/11 |
| i called in for a big dipper pizza the lady said we are out i dont understant how do you run out pizza dont you mske it there ? that was on sunday 2-6-2011 about 5pm store # 026211 in granada hills ca | |
| willie | 2/7/11 |
| Terriable, terriable, terriable I went inside a Pizza Hut today and I order 2 pizzas I wanted to pay cash for them and handed the lady a 50 dollar bill after she took my order She then told me that they do not take 5o dollar bills that is the crazys thing I ever heard YOU CAN'T EVEN SPEND CASH ANY MORE. This Pizza Hut is in Ridgeland South Carolina | |
| Shelia | 2/9/11 |
| the pizza hut in cameron, missouri won't honor the commercial for any pizza $10. they say only up to 3 toppings and it is $10.99 not $10.00. they wanted to charge $12.99 for a supreme. we went ahead and put the order in and 45 minutes had to call them back because they never showed up with our food. the order was never placed. we didn't get to eat pizza that night. we ended up going to burger king instead. (YUK) | |
| Jessica | 2/1/11 |
| I'm writing in regards to the pizza hut in Omaha NE i ordered the pizza online at 11am i got a confirmation email saying that they received my order and it would be at my house at 12:05 well 12:05 passes still no pizza so i wait a little longer due to snowy conditions 1:30 passes they here it is 2:00 still no pizza...So i call and the 1st lady i talked to told someone it was 12th st not 14th st then she hung up on me so i called back someone else answers so he looked up my order and he said "Oh it didn't print out we'll make it now and it'll be there soon" So they tryna cover there asses well i'm expecting that pizza free i've been waiting since 11am here it is 2pm by the time they get here it'll be 3-3:30pm so that'll put me waiting 4 hours and i'm not gonna pay $18.00 for HORRIBLE service sorry... | |
| | 2/1/11 |
| Dear pizza hut corporate. Have you seen undercover boss? let me tell you what would happen if one of your bosses were to go undercover at Pizza Hut-175 dowlen road, beaumont, texas. Not only would the undercover boss blow his cover immediately by being outraged at what he see's but he would more than likely have the store condemned. Not only are the managers nickle and diming you guys but they are stealing food. So are the employees. The smoke marijuana inside the restuarant...yes inside. This place is disgusting | |
| Chelsea | 2/1/11 |
| I am very unhappy with the service I got tonight for a delivery. I called and got hung up on about 3 times. Then when I finally got through to someone, the lady gets huffy with me while I am trying to place an order. So about ten minutes later I get a phone call and it's the delivery guy stating they can't deliver to my address. He informs me that I need to call back and change my address or cancel the order. I call pizza hut back and the lady tells me that I have to cancel the order, I can not simply change my address. Now instead of having a hour wait there is a two hour wait, all in about ten minutes. How rediculas, the prattville, Alabama store and the Montgomery Alabama store need to seriously get together on things so they are not saying something different every time you call!!! | |
| Daniele Albanese | 1/30/11 |
| We live in Milford Delaware and Request a pizza hut be put in here. We love your pizza but the closest one to us is thirty minutes away. Will you consider adding a pizza hut restaurant in milford delaware. Thank you. Daniele Albanese | |
| David Grima;ldi | 1/30/11 |
| I was in your restaurant to grab lunch with a friend. I first used the bathroom and it was dirty and the restaurant was somewhat dirty. We left and will not eat there. How do you expect to do business with a dirty place were food is served. This location was 114 N Dupont Hwy New Castle DE 19720. Sincerely, Dave Grimaldi | |
| L.H. | 1/30/11 |
| The Madison, AL store needs to deliver. I assume that the decision is up to the franchise, but why NOT offer delivery? Who is going to come out and sit in a Pizza Hut when there are multiple other places that deliver? I like their pizza and would order from Pizza Hut every time, but since they won't deliver, I spend my money elsewhere. Honestly, I don't know how they are still open. It's not like chain pizza is special, the attraction is convenience and Pizza Hut in Madison doesn't have it. I contacted corporate one time to ask if the decision to deliver was made by each individual franchise and I got a reply talking about factors of determining delivery areas, like traffic. When I replied asking if the decision to deliver AT ALL was determined by the individual stores, I never got a reply. | |
| angela perry | 1/31/11 |
| To whom it may concern, I just had a pizza delivered and I am not happy with what just happened. My order total was 21 and some change and I had 40 bucks to give him and told the driver to give me ten back. Would've been a nine dollar tip. Well the driver said well I only have six dollars so is that ok? No! Its not ok. Its there job to have change. Luckily I had 3 one dollar bills so he got 2 dollars instead of 9. I just cannot believe he had that kind of nerve to try and get that much when I was already prepared to tip him well. I personally have 12 years management experience with papa johns and dominos and I know the pizza game and I also know they get a bank. I love pizza hut pizza but will not order if those kinds of greedy drivers will be delivering. So beware of pizza hut on 4 seasons in hendersonville nc. The drivers will try to get as much as they can from you!!! Unprofessional! | |
| Cymberly Brendible | 1/18/11 |
| At about 7:30 pm, we took our two little charges to Pizza Hut as one of them is dyslexic, and had improved her reading enough to win a free personal pan pizza. We came in and asked if she could cash in her cerificate, and aftering being assured she could we sat down, and were given our drinks, and our orders for four personal pan pizzas were taken. About 5 minutes later this young man comes up to me and asks me if I am the mother of Cody Dorrough, to which I honestly replied that I was. We were told we would have to leave. I asked why, and was told that my 20 year old son spoke to his 13 year old sister, and that when he had confronted my son about it some months ago, he was arrested and spend three days in jail. I told him that as my son is over 18 and I have never been taken to court over this matter of which I know nothing that he could not ban us all from pizza hut over it. He then told us that he was out of personal pan pizzas anyway, I asked why the gentleman who took our order did not tell us this, and he said that he didn't know about it. Upon leaving it took us quite awhile to get two very disappointed young children into the car, we watched a man come out with 2 personal pan pizzas. Upon arriving home, after going to the store to buy these little girls frozen pizzas, out neighbor walked out the building carrying 2 personal pans pizzas. I must point out that we have only one pizza hut in town, so unless they drove to Anchorage, which is a 4 hour drive, they must have gotten those pizzas here at the store that was out of them. I asked "Billy" the manager for an 800 number for corporate headquarters, and was given a piece of paper torn from the register, which had only a contest line number on it. I have since been in touch with 2 other stores one here in state, Anchorage, and another in Decatour the number I was given from toll free directory, and no one seems to have any idea what to do about this matter. I plan to place an ad in the local paper tomorrow as well to adress this issue. This young man took such a violent stance with us, that we left for fear of our and the little girls safety. Personal problems have no place in the business world. If anyone knows how to get the corporation to do something about this, please call them. This took place in Kenai, Alaska Pizza Hut. Thank you and Blessed Be! | |
| Marc | 1/18/11 |
| Ordered a Pizza from Pizza Hut after seeing an ad on TV. I havent had a pizza from Pizza Hut in years but that commercial pizza sure looked good. Well that crap in a Pizza Hut box looked nothing like the pizza on TV. Now I am not picky and can eat bad pizza and be ok with it. But this was by far the worst pizza I ever ate. I am even comparing it to frozen pizza in the grocery store. I would have been better off just getting a Red Baron pizza. I wrote to Pizza Hut thinking I might get a "we're sorry sir or something". but nothing. I will NEVER order another pizza in Germantown Md again. That was a sad excuse for a Pizza. The only good thing is they got the order right on delivered on time. But as far as pizza goes I couldn't even finish it due to it being so bad. I NEVER don't finish a pizza!!! | |
| sarah | 1/20/11 |
| I live in Saint Marys Ga. The inside of the Pizza Hut restaurant is very unclean!!The carpet looks black because its so nasty. The seats are ripped apart.And the tables are always sticky.I had to walk out it was so dirty. Also there was NO customer's in there. Im not surprised.I know the building is very old but It can still be kept clean. | |
| APRIL | 1/19/11 |
| YOUR NEW PIZZA HUT IN ROYSE CITY TEXAS IS TERRIBLE!!!! NOT ONLY IS THE WAIT FOR YOUR ORDER ON CARRY OUTS TERRIBLE, BUT THE FOOD IS SICK AND SO IS THE CUSTOMER SERVICE! ALL MY WINGS WERE RAW WITH BLOOD POURING OUT, AND MY ORDER WAS NOT CORRECT EVEN AFTER WAITING 30 MINUTES FOR THEM TO CORRECT IT!!! | |
| Life Long Customer | 1/19/11 |
| You suck! Used to be the best...Now the worst...MONEY GRUBBING SCUM...STICK YOUR SO CALLED $10.00 PIZZAS UP YOUR COLLECTIVE ASSES...One day all will be judged and you are ensured a place in hell... | |
| Employee | 1/21/11 |
| My supervisor did not got along with me, he like to make jokes about other people no matter how they feel. I got fired just because i forgot the schedule from one day. Man thats sucks, this gets me to the conclusion of how this guy got the supervisor position. | |
| Kathy Waterman | 1/21/11 |
| If I could do no stars I would. My brother is currently in an assisted living facility in Sarasota Fl. Live Oak Manor 5660 Mauna Loa Dr, Sarasota, Fl 34241. I ordered the staff there pizza for lunch at about 1:30pm today on the internet. I went out till 5:30pm, when i returned home there was a message for me on the phone that Pizza said my address order was invalid. The address is not invalid. i called the number on the message and was told the address was invalid and i asked for the store number and the girl (Ericka) could not give me the store phone number. So as we were talking I looked it up on the internet and advised her i felt i was getting very poor service from Pizza Hut. I then called Pizza Hut at Cattleman Dr, Sarasota, Fl. the girl was clueless and advised they were to busy to help me. Again, poor customer service. now I read on Facebook that Pizza hut ignores complaints. no one at either number would give me the district managers number. i have wait till tomorrow to apologize to the staff at Live Oak for the Pizza that did not get delivered, and find someone else to deliver it tomorrow. | |
| Brittany | 1/22/11 |
| If I could rate 0 stars, I would! I ordered pizza last night in Parker, CO. Not only did the pizza take a while, it tasted hard, cold, and old. It was the worst pizza I have ever had. I never complain, but I paid 30 bucks for a large pizza and wings! The wings had the sauce sloshed over them like someone did not care to get them covered. We called back, and obviously unhappy to have to work, the person on the line said we would get it when we get it. Not even a time estimation! He was so rude! We finally got another pizza an hour later, and I was starving! I had a feeling they messed with it, but I was too hungry to care. They included breadsticks this time, but they were hard and tasted old. The pizza we got was warm this time, not hot though. The bottom and crust tasted like cardboard. So I lost my appetite and threw it away. THE LAST TIME I EVER EVER ORDER FROM PIZZA HUT!!! | |
| jd | 1/25/11 |
| i'm writing about your store in newnan ga. 124 jefferson st. your manager AJay Patel is going into the system and increasing the amount of tipa the servers make. i tried calling corperate and got no where. i am informing you to let you know i will be reporting this to the labor board and better business bureau today. this is against the law i can prove this was done to my daughter and all your servers were threatned to be fired. i am asking you to check into this and do something about it. | |
| kimberly haywood | 1/28/11 |
| HI May name is kimberly and i want to tell you about what happend when i place and order at pizza hunt cleavland ave in columbus ohio i called about ten times before i was tierd of calling i asked over and over again to talk to a manager they would put me on hold and say that the manager was to busy to come to the phone bull shit i was so upset and my kids were to please can someone tell me what happend to my order i never rc eviced anything at all finally me and my kids went to bed hungry. can someone please call me at 614-598-6356 thanks a lot kimberly haywood. | |
| Alfredo | 1/29/11 |
| I have given the particular Pizza Hut is my area numerous chances, and I'm talking like 15 orders or so and I can't believe how poor this location is. It's the Pizza Hut at 2200 16th St in Sacramento CA 95818 ("the Broadway location"). I have been PLEASED with pretty much every other location I have bought from through out my life time but this one near me is truly AWFUL. I usually do deliveries, but I'll start with my take out experiences. It's a "to go" style place so you can't eat there so it's really small but when ever I go in there.....it's beyond filthy. Trash on the floor, sticky counter, dirt and grime in every crevice, over all just very filthy and I'm very surprised the health department hasn't done anything. Now to the deliveries. EVERY SINGLE order takes 1 hour plus and I live less than a mile away (it's a downtown, city location). The people on the phone are usually rude (not all, just some) and the ones that are rude speak in slang or street talk which is not at all professional. Now to the pizza....EVERY SINGLE TIME I ORDER FROM THIS LOCATION, THE PIZZA IS SUPER COLD, EVERYYY TIME! Also, cheese will always be super burned. I can't stress enough how HORRIBLE this location is. I know of many others that share my frustrations. Please, I ask of, due an over haul to this place and I will gladly order weekly. As I said, I gave this place beyond enough chances and NOTHING changes. I will be ordering pizza else where until this place gets it's act together. I have spent hundreds here only to be beyond dissapointed. I guess it was stupid of me to keep trying but I was hoping things changed each time. Come on corporate, get it right with this location. I would also like to add that I have watched male and female staff take my money (on to go orders) and then go put their hands all all over toppings, crust etc etc WITHOUT WASHING THEIR HANDS. Lastly, one of your delivery drivers couldn't find a parking spot one time (there was parking when I went outside) so he calls me and has him walk down the block to meet him. Are you kidding me? PLEASE LOOK INTO THESE MATTERS I HAVE MENTIONED AND IT WILL BE GREATLY APPRECIATED. Thanks! | |
| Darlene J | 1/26/11 |
| I don't understand why when pizza hut advertises a special that all pizza huts don't honor it. I see the ad on tv and I go to my local pizza hut and they tell me that they don't have to honor it since they are only a franchise. Is this true? I go there expecting to get the special and they don't honor it after I have driven for thirty minutes to get there. Most senior citizens are like me on a fixed income and this causes us stress, also our local pizza hut only gives a senior discount on eat ins, is this a common practice? | |
| Brenda Morgan | 1/26/11 |
| You advertise any size pizza and as many toppings as you want for $10.00. I even asked before I ordered if this offer still applied and the cashier said yes. I ordered an x-large with several toppings and when she gives me the total it is 16.99. When I said I asked you about the $10.00 special you said yes. She then tells me that it is not for that pizza. What part of ANY ANY TOPPING did I not understand??? Then I change it to a large and get it home and it has all the wrong toppings?? Do they need help at the Callahan, FL location?? The manager even called me because there was such a mix up while I was there and went over the toppings with me twice. I think you need some older people running your store!!! | |
| Alex | 1/26/11 |
| The pizza hut on belvedere dr. in lebanon,ohio is the worst one I have ever seen. the service is nonexistent. the employees hide in the back. the buffet is always empty with people waiting with plates. the store itself is filthy. can someone please come and take over this store!! | |
| Nicholas lacaze | 1/26/11 |
| Just want u to know that I don't appreciate being hung up on multiple times and talked to so ignorant I ordered from your brown deer Wisconsin location and I was hold for more then 15 mins then the guy hung up on me 3 times. I have been ordering from pizza hut for over 20 years now and have never in my life felt like I have and I want you to know that something needs to be done I ordered my pizza at 1155 am on January 26 2011 I hope something can be done about this or u will lose a lifetime customer | |
| GabeGreen | 1/1/11 |
| how do i apply for the building thats opening here in plano? i would really like to know. | |
| SHILAH WEAVER | 1/1/11 |
| ok i ordered at 8:50 called at 9:44 which i had to call 3 times before somebody answered and they said the pizza was on the way its now 10:17 and i called once again and they said sorry the store is backed up we can give you $4. I asked to talk to the manger and they wouldnt put him/her on the phone. The last time this happened it was only 10 mins late and they gave me the pizza free alone with breadsticks and cinna sticks added to the order. I still havent recieved my pizza and now its 10:20 thats an hour and 30 mins so 45 mins late. This is ridiculous, this makes me never wanna deal with pizzahut again with something always goin wrong everytime i order from you. Papa johns and dominos I NEVER have problems with. I live 5 mins from the store so who I talked to the first time lied to me saying it was on the way and has been 40 mins that they said that. I want some free pizzas or something | |
| Trina Stevenson | 1/2/11 |
| Stockton california pizza hut on pershing was very disappointing. I called in on sunday 1/2/2011 to order two large combination for my family. I was put on hold first for 5 minutes. So I hanged up and called back. When I called back to tell them what happened the person was very rude. They didnt say sorry or nothing. Then they put me on hold again for 8 minutes. I was very mad because I love pizza hut. I have been ordering for years. I just think that their customer service was rated at 0. My family was down here visiting and pizza hut was on everyones mind. Domino's got my business that nite. | |
| matt | 1/4/11 |
| pizza hut will never have my business again. very rude employees and terrible service i will go to papa johns from now on. | |
| Wendy | 1/7/11 |
| Hi. I would like to complain about Pizza Hut's prices for the quality of food received. Last night my husband and I ordered a large pizza for $10 and the waitress asked if we would like a salad. We decided to each get one, though the waitress did not tell us how much EXTRA the salads were going to cost us. We each got 1 small bowl of salad. The salad bar did not even have very fresh items on it. I was going to put red onions on my salad until I saw they looked old. When we received our bill, we were charged $7.00 for those 2 salads, so with drink and the pizza, our bill totaled $24.19. Totally ridiculous. We could have almost gone to the steak house for that price. I complained but no discount was offered of course. It old the lady that we would have never ordered a salad if we would have known the 2 would cost almost as much as the whole pizza. I don't believe I will ever eat at Pizza Hut again and they used to be my favorite place to eat pizza. | |
| Aaron | 1/9/11 |
| 1st I found out that a 2 dollar or 3 dollar tip was taken out without my approval. 2nd. when the delivery guy got out his car he had an attitude say " he was seating outside for a little while" Well excuse me Sir you have to legs and you know my apartment letter. So get your lazy ass out the car and find my apartment. 3rd. I call up there the 1st time to see what happened to be put on hold for 3 min.s so I hung up called back again to be put on hold for like 3 more min. I hang up and call back to be put on hold for 13 plus min.s and they didn't even put me on hold! I could hear them in the background playing and talking! I put this on video! So I hangup and call back! I talk to the store manager but she didn't know who was on schedule and she offered me back my 3 dollars! Not my 3 dollars and a free pizza! Mr/Mrs Owner please make sure of who you are hiring? This is Ridiculous! Oh! and you'll be sent the video of you employees playing around while I was on " HOLD "! | |
| Chris Morrison Of Carson, CA | 12/29/10 |
| DEC 29, 2010 7PM TO: THE HEAD MANAGER OF THE CORPORATE HEADQUEARTERS.. FROM: CHRIS MORRISON... 310.516.7686 email: chrismorrison1@netzero.com SUBJECT: COMPLAINT AGAINST A VERY RUDE & UNPROFESSIONAL EMPLOYEE AT YOUR CARSON, CA LOCATION ..310.324.1102 THE EMPLOYEE'S NAME IS >> LANESE THE MANAGER IS NEANG I AND ANOTHER CUSTOMER...MS. CAROLYN JENKINS ..ON THE DATE OF DEC 29, 2010 AT APPROX 6PM WAS TREATED VERY RUDELY AND UNPROFESSIONALLY BY THE EMPLOYEE..LANESE WORKING THE CASHIER...I HAD BEEN WAITING OVER 30 MINS FOR MY STUFT PIZZA AND I COMPLAINED TO EMPLOYEE LANESE ABOUT THE SERVICE BEING BAD AND HAVING TO WAIT SO LONG......SHE TLOD ME THAT THEY WERE NOT ROBOTS ..AND HAD A VERY NASTY AND A RUDE ATTITUDE....ANOTHER LADY..MS.CAROLYN JENKINS COMPLAINED ALSO AND HAD BEEN WAITING OVER 30 MINS FOR HER PIZZA AS WELL....I PUT IN A WRITTEN COMPLAINT TO THE MANAGER ON DUTY....MS. NEANG.....THIS EMPLOYEE LANESE SHOULD BE DISCIPLINED ASAP.....I TOLD HER THAT SHE WAS RUDE AND HAD A BAD ATTITUDE AND I INFORMED HER THAT I WOULD BE REPORTING THIS MATTER TO THE CORPORATE OFFICES AND SHE TOLD ME THAT SHE DID NOT CARE...AN EMPLOYEE LIKE THIS SHOULD NOT EVEN BE WORKING FOR YOUR COMPANY...SUCH A BAD ATTITUDE AND THIS TYPE OF BEHAVIOR SHOULD NOT BE TOLORATED....MY PHONE NUMBER AND EMAIL IS >> 310.516.7686...MY EMAIL IS chrismorrison1@netzero.com.....I SHOULD BE GIVEN SEVERAL FREE PIZZAS FOR HAVING TO ENDURE SUCH A BAD EMPLOYEE...THIS EMPLOYEE...LANESE MAKES YOUR COMPANY LOOK BAD ,,,AND TARNISHES YOUR PIZZA HUT PROFESSIONAL IMAGE..LET ME KNOW WHAT HAPPENS REGARDING THIS INCIDENT...AND WHETHER OR NOT I WILL BE GETTING FREE VOUCHERS FOR FREE PIZZAS?? SINCERELY, CHRIS MORRISON DEC 29, 2010 CARSON ... PIZZA HUT LOCATION >> ACROSS FROM THE CARSON MALL ON AVALON BLVD CARSON, CA 90746 USA | |
| Kara P | 12/30/10 |
| Hello. My name is Lakera and I have a Very good suggestion. I think that like a lot of other restaurants like Hooters have their meals sold in Grocery stores in the Frozen food section so that anyone, anytime can purhase it and take it home other than at the restaurant. I think that pizza hut should try that out as well. Sell pretty much a good bit of what they sell at their restaurants in the stores as well. Thanks. | |
| Chelsie bare | 12/30/10 |
| Pizza hut sucks end of story!! | |
| Terry Proctor | 12/30/10 |
| The store located on W Berry in Fort Worth is a disgrace!! I have ordered from the on 5 different instances. They got it right 2 times. The first time the cashier place my order at full price instead of the sale price, then had the nerve to tell me the charge did not go through - that was a blatant falsehood, as I checked my online bank statement it showed a hold for the charge. Lucky for me I had the cash on hand. BUT should I have to waith 10 days to get my money freed up at my bank. They sent it out wrong once, and the last time they mischarged my again and had the nerve to call me back and ask for my card number again, her mistake, not mine why bother me for $1.54, get real, EX-PIZZA HUT CUSTOMER | |
| J.K. | 12/30/10 |
| My issue/complaint is very simple... You advertise a large pizza with UP to 3 toppings for $10. That's cool. What's irritating is you can't duplicate any topping? I can order canadian bacon, ground beef and pepperoni, but I can't order pepperoni, pepperoni and beef? IT'S STILL ONLY 3 INGREDIENTS!!!!!! What's the deal? | |
| keith krugman | 12/30/10 |
| all i want to say is i ordered online at 9:40 and estimated time of delivery said 10:16. i received my order at 10:55. why estimate the time with that kind of margin. never mind asking if the order went through(1 1/2hour later)geesh. | |
| elyria,ohio s. abbe road | 12/30/10 |
| would get no business if they didn't have online pricing pizza is mediocre-almost hardly any cheese on it for a pizza - online delivery time estimation is a farce - customer service? forget about it | |
| | 12/30/10 |
| GET SOME GARLIC POWDER YOU STUPID MAINERS! | |
| Terry Proctor | 12/31/10 |
| From customer service to food quality, it is my thought that ther is no room to go but up, mind you that's my opinion. Double charging and mischarging me on 2 of my orders, draw you own conclusions. I used to deal with the W Berry location in Fort Worth, TX - but no more. | |
| Unsatisfied Client | 12/28/10 |
| I don't know how you guys train your managers, but the "manager" over at 13717 Burnet Rd Ste 225 Austin TX 78727 makes you guys look prejudice. His name is ali muhammad. I just wanted to call him out. To all the people out there in the Austin area; Save yourselves the trouble and go somewhere else. | |
| DONNA BLEVINS | 12/27/10 |
| I CAN'T GIVE THE PIZZA HUT IN MEDINA, OH A RATING DUE TO ABSOLUTELY NO SERVICE AT ALL,,WHEN IT MEANT MY GRANDKIDS HAVING CHRISTMAS EVE DINNER, AFTER DRIVING ALL DAY MOVING FROM NORTHERN MI. IN ROUTE, WE CALLED AND WERE TOLD STORE WOULD BE OPEN UNTIL MIDNIGHT,,AND THAT WAS GOING TO WORK FOR OUR ITENERARY, KNOWING WE WOULD BE AT MY DAUGTHER'S NEW HOME IN MEDINA, OH HOURS PRIOR TO THAT. MY HUSBAND AND I HAVE LIVED IN MEDINA, OH FOR OVER 25 YRS, AND HAVE HAD ISSUES BEFORE, BUT NOT TO THE EXTENT OF THAT EVENING,,WHICH WILL NEVER BE REPEATED. ON CHRISTMAS EVE WE PULLED IN TO DAUGHTER'S NEW HOME,,AND IMMEDIATELY CALLED FOR PIZZA,,WAS GREETED BY RECORDING STATING OUR ORDER WAS IMPORTANT AND PLEASE STAY ON LINE,,ORDER WOULD BE TAKEN IN ORDER OF,,ETC. FOR OVER 3 HRS WE TOOK TURNS. REMEMBER, JUST MOVING IN THERE, NO WAY TO COOK, NO FOOD IN HOUSE, AND THERE ARE CHILDREN, ON CHRISTMAS EVE. I'M GRANDMA. I,MYSELF, OWN A BUSINESS IN BOTH MEDINA, AND VERMILION, ON THE LAKE, AND LET ME TELL YOU, IF I DON'T HONOR WHAT I SAY, I COULDN'T HAVE THE MONEY I HAVE, OR VACATIONS YEARLY, MONEY IN BANK, ETC. TODAY I CALLED PIZZA HUT IN MEDINA, OH. A VERY YOUNG WOMAN TOLD ME SHE WAS THE MANAGER, AND I TOLD HER EXACTLY WHAT HAD HAPPENED, THINKING SHE'D BE MORTIFIED. INSTEAD, SHE TOLD ME IT WAS'NT HER FAULT ABOUT RECORDING, NO COMMISERATION AT ALL, AND TOLD ME AT LEAST 3 TIMES TO STOP MY YELLING, AND BAD ATTITUDE, YES, ATTITUDE WAS NOT A GOOD ONE,,WHO CALLS TO COMPLAIN WITH A GREAT ONE,,BUT YELLING,,NOT HARDLY, I'LL ADMIT TO A SHARP VOICE. AT ANY TIME THAT WOULD'VE CHANGED, IF SHE HAD ANY COMMUNICATION SKILLS AT ALL. SHE DID NOT, AND SHE SHOULD, BEING IN A RETAIL POSITION, DEALING WITH PUBLIC. I ASKED HER FOR CORPORATE HEADQUARTER'S PHONE NUMBER, AND SHE SAID SHE'D GIVE ME FRANCHISE NUMBER, WHO SHE HAD BLAMED ON THE PHONE MESSAGE IN FIRST PLACE. I HAD TO GO ONLINE TO FIND CORPORATE NUMBER. WHEN I SPOKE TO PERSON IN TEXAS, I WAS RELIEVED TO FIND A PERSON WHO HAD A PROFESSIONAL ATTITUDE, AND WAS APOLOGETIC FOR WHAT HAD OCCURRED. AT THIS POINT, I DO NOT FEEL I'M GOING TO GET ANY SATISFACTION, SO I HAVE ONLY ONE RECOURSE,,WHICH IS TO INVOLVE BETTER BUSINESS BUREAU,,WHICH WILL AT LEAST ALERT OTHERS TO THE UNPROFESSIONAL BUSINESS ETHICS OF PIZZA HUT. BELIEVE ME, I DO NOT NEED A FREE PIZZA, AS I COULD BUY MY OWN FRANCHISE IF I HAD WISH TO DO SO. THERE'S A PRINCIPLE HERE, AND I WILL MAKE SURE IT IS UNDERSTOOD. | |
| DONNA BLEVINS | 12/27/10 |
| POST SCRIPT,,EVERYONE NEEDS TO READ DISCLAIMER ABOVE, THAT THIS IS NOT USED TO CONTACT PIZZA HUT, ITS ONLY A WHINE SITE. AS I STATED IN MY LAST NOTING, I WILL BE CONTACTING BBB,,SO WILL MANY OTHERS, CONCERNING THIS INCIDENT. I WILL CONTACT THEM UNTIL I SEE SOMETHING SHOWING ALL THE UNPROFESSIONAL ETHICS THEY EMPLOY. THANK YOU FOR READING MY WHINE. | |
| DONNA BLEVINS | 12/27/10 |
| THOUGH I DO NOT AS OF YET SEE MY POSTING ON HERE, I HAVE GONE FROM DISGRUNTLED, TO VENDICATED, WHICH IS ALL I WANTED. SOMEONE TO HEAR WHAT MY FAMILY WENT THROUGH ON CHRISTMAS EVE, CHILDREN INVOLVED. A YOUNG MAN, DISTRICT MANAGER, CHUCK, JUST CALLED ME, LISTENED TO MY SPIEL,APPROPRIATELY HORRIFIED AT WHAT HAPPENED. I THANKED HIM AND WAS ABOUT TO SAY GOODBYE, WHEN HE OFFERED TO MAKE IT RIGHT. I APPRECIATE THAT MORE THAN I CAN SAY. PIZZA HUT, AS ANY COMPANY, CAN NOT WATCHDOG THEIR REPRESENTING PEOPLE,MORE THAN I.WHAT MATTERS IS WHAT THEY DO, WHEN A PROBLEM ARISES, WHICH IS CERTAIN, DEALING WITH DIFFERENT PROBLEMS, INVOLVING US,,PEOPLE. GROWTH BEGINS AT GROUND LEVEL,,THEREFORE, CAN BE DETERRED AT SAME. THANK YOU CHUCK, PIZZA HUT. | |
| Alicia | 12/27/10 |
I ordered a two medium pizzas and asked for the crust with butter on the bottom and regular crust when I got them they where thin crust and awful so when I tryed to call up there to speak to the manager no one would ever answer back and they would put me on hold forever and never pick BAck up! This will be my last time to order from there and I want something done about it since this isn't the first time!!!!! | |
| Eric | 12/24/10 |
| After ordering for pickup they told me it would be 30 minutes. I arrive and the woman told me a few minutes I waited for 30 minutes at the drive up window for her to tell me she doesn't know what happened they can't find it and it will be another 30 minute wait. The worst service I have ever received anywhere. | |
| Lula- BN | 12/22/10 |
| Today I ordered Wings from Pizza Hut= and ALL of my Wings were BLOODY!!!!! I even bit into one!!! I was so sick at my stomach and I still am! I called and spoke to the manager JUSTIN in addison, TX. and guess what-he offered me more Wings and to come pick them up! ha.......so finally I had to ask for a Pizza as I was still hungry, and could not enjoy my wings! Be aware of the Wings- check them before you Bite them!!!! YUK!!!! I called the Corporate office- let's see what they say!!!!!! | |
| Julie | 12/22/10 |
| HOBART, OKLAHOMA PIZZA HUT SUCKS!!! AND THE CUSTOMER SERVICE IS RUDE AND TAKE FOREVER (45 mins) TO MAKE WINGS! | |
| Keena Roos | 12/23/10 |
| PIZZA HUT~LOCATION LINCOLN, IL....ATTEMPTED ORDER DATE 12-22-10~ 2 ATTEMPTS IN THE COURSE OF A 2/ 1/2 HOUR PERIOD TO OBTAIN A PIZZA,BREADSTICK,AND WING ORDER(ONLY 1 OF EACH i MIGHT ADD). FIRST EXCUSE AFTER WAITING FOR OUR DELIVERY (AFTER 1 HOUR AND 15 MINUTES WAS THERE WERE OTHERS AHEAD OF YOU..EVEN THO THE GUARANTEED DELIVERY TIME WAS 50 MINUTES..SO WE REORDERED THE SAME THING AND THEY SAID 50 MINUTES..WELL,1 HOUR LATER THEY WEREN'T HERE. WE CALLED AND WERE TOLD WE ARE SORRY SIR WE HAVE NO ORDER FOR THAT ADDRESS...SOMEBODY MUST HAVE DROPPED THE BALL..AND THE ONLY THING WE CAN DO FOR YOU IS OFFER YOU A $10 COUPON OFF YOUR NEXT ORDER.. EXCUSE ME...IS THAT REALLY ALL YOUR LINCOLN IL STORE CAN DO FOR ME...TEN BUCKS..FUCK THAT..WE WOULD HAVE OVERLOOKED ONCE BUT TWICE?? UNLESS THIS IS RESTITUTED IN A TIMELY MANNER AND I DO NOTTTTT MEAN $10 THAT I CAN ASSURE YOU, YOU WILL SEE A SUBSTANTIAL DROP IN BUSINESS AT THIS FACILITY..LINCOLN IS A TOWN OF 16.000 PEOPLE AND WE HAVE LIVED HERE 46 YEARS AND KNOW ALOT OF PEOPLE...PHONE NUMBER IS 217-737-6151 OR 217-737-9109. MICHAEL OR KEENA ROOS..EMAIL IS knroos@yahoo.com if you should find it necessary to remand this situation...HAPPY HOLIDAYS... | |
| Samantha | 12/23/10 |
| i would like to complain about your pizza hut in columbus ga it is the one on milgen road. I called my order in and waited patiently for a hour and a half i called back to see if the driver had gotten lost they said he had already left and was on his way. After two hours i called back and asked for the manager she said he had already left and asked me what adress i had given them. i told her i gave them my number and the lady never asked for my adress. The manager rudely told me it was my fault b/c they did not have the right adress. the pizza finally got there 2 hrs and half. the man was rude and expected a tip and then muttered something when he left with an attitude. I love pizza hut pizza and so does my family but the customer service is terrible even the manager. | |
| very upset customer | 12/23/10 |
| The milgen road pizza hut in columbus georgia is terrible they do not apologize for what they do wrong just get smart with you and a attitude | |
| Jeff Thornton | 12/15/10 |
| Pizza Hut takes care of their employees very well. Providing quality footwear for safety durring the day. Product that is comfortable, clean, and safe. Pizza Hut has a strong interest in the well being of employees and their ability to do their job - SAFETLY | |
| michele carroll | 12/3/10 |
| my complaint stems from a coupon that was presented for $ 3.00 off a large pizza. this coupon came from the wrapper of the candy bars sold by school age children to earn money for their school. we used a coupon last month no problem. this month we went to the dickson tn pizza hut and they refused to honor it. The story we got from the waitress (with an attitude) was that pizza hut did not authorize this coupon. the same one that has been on these wrappers for years. as a consulation prize i was given $ 1.00 off. big deal, for $ 2.00 you have lost my business. i wont step in or order from this company ever again. | |
| jonathan wright | 12/5/10 |
| my nane is jonnathan wright. i love pizza hut. i am a loyal employee.i have worked for this company for more than three years now..i love every thing about this company.i just think there are a few things that we can do to make this job that much more enjoyable for employees. if my input is valid please contact me at the rockford store in ardmore oklahoma | |
| Brandy Day | 12/4/10 |
| I manage a retail store here in my hometown. We share a shopping center with a Pizza Hut WingStreet. When they remodeled this Pizza Hut, they made the parking lot smaller, and told their employees to park in the other parking lots (aka the strip center's customer parking). There is a second row of parking, where my employees are instructed to park, and where the employees of the other merchants in the strip mall are instructed to park, to not take up our customer's parking. However, Pizza Hut seems to think that my customer parking is their personal employee parking lot. They consistently park 6-8 vehicles in front of my store on the weekend nights, leaving 5 parking spots for my customers and the True Value customers (we share customer parking with Tru Value). I have contacted the manager of that store twice, with no results. I have called corporate office 3 times regarding this matter with promise after promise of a call back, which I still have yet to get. So, I guess my employees will start parking in the front row of Pizza Hut. We'll see how they like that. | |
| pat | 12/5/10 |
| i saw your commerical for the cheesy bites pizza. it looked wonderful - until i had it delivered. i ordered the cheesy bites with all over pepperoni & one half with peppers and onions. i guess with the cheese in the bites that means no cheese on the rest of the pizza. it had 3 pieces of pepperoni, which i paid extra for! the peppers were on one side the onions were on the other. it was disgusting. i could call this false advertising - it looked nothing like the picture on the commercial. i could also call it depolorable service. this pizza hut is located on Ehrlich Road in Tampa. i will never order from Pizza Hut again. Hungry Howie's is now my choice for great pizza. you would think with the economy the way it is that people would be glad to have a job and do it well. Not at Pizza Hut! | |
| bob graham | 12/5/10 |
| Never advertise to an empty shelf . When I saw your ad on television for the new pizza I called immediately and ordered. Unfortunately for me, no marinara sauce came with it. When I found out (after the delivery man left), I called and was informed the store was out of marinara. Well, as a young man I worked at Pepa's Pizza in Calif and would have at least offered to send out the tomato sauce if nothing else. I am sure the pizza was of great quality like I have been accustomed to, but the service soured my taste for the evening and I threw out most of it. I was offered five dollars discount on my next ordeer, but am now wary of someone spitting on my food (or worse). Being stuck with the mapping of your stores, it looks like I will no longer be ordering from Pizza Hut; You should dig up the old customer service video titled, "remember me the customer", I don't really get mad, I just go away.. Promise only those things you can deliver on and keep all promises you make also comes to mind. I am retired from over thirty years of customer service/sales management and if it were me, there would be a full change of personnel. | |
| Eva | 12/7/10 |
| I am very disappointed with the service I received regarding my last delivery order with Pizza Hut. I ordered two large cheesy bite pizzas which was supposed to be delivered in 40 min., according to the clerk that took our order. The idiot did not record our address correctly, after me hearing my husband tell him/her about 6 times what the correct address was. The pizza arrived in an hour and ten minutes, cold and without the marinara sauces that comes with this particular pizza (which I would not have ordered without). We called to complain about the absent sauces and the late delivery, and was assured they would be right back with the sauces and gave us a whopping 10% off of our next order for being late. After another 40 minutes...the sauces arrived! Needless to say we spent almost $30 for absolutely nothing but cold tasteless pizza. I used to loved Pizza Hut, both the food and the service, but I can no longer say that. I will not be back to Pizza Hut ever again! I had a bad experience previous to this one, but thought after some time had passed that I would try it one more time...big mistake!! They have went to the dogs and I will continue to order from Papa John's or Sir Pizza from now on! What a shame that such a reputable company has deteriorated so badly! | |
| mark | 12/15/10 |
| do you know why the service is bad its because pizza hut treats their employees like crap. especially the franchise stores. they have greedy owners and their area coaches would rather their store managers die than see their own families. horrible hours 60 + a week with no over time pay and no incentives, they dont get breaks, they have to live by some bull crap "labor yield" (this means that there can only be three employees in a large resturaunt on a slow day), they have to make up for the owners dumb mistakes, the owners even act like your breaking their necks for a little bit of a health plan. pizza hut is just horrible as a whole. you cant expect good service when the employees are unhappy. | |
| Kim | 12/10/10 |
| we order there and get wrong orders all the time. Tired of it so we will no longer be customers at pizza hut. Plus the tuscan alfredo dinners are much much smaller then what they use to be. They use to be larger. More money, less food. I had to drive there 2 times also when ordering after delivery. | |
| Patrick K | 12/10/10 |
| Took 1hour for delivery with store 0.3 miles away and driver forgot pop and pizza was cold, then when I asked him why was the pizza cold when the store is so close he said f__k off its his last day this from laughlin nv on cal-edison drive, also thanks shelly the acting manager that night who said she has no control over her driver. | |
| Schertz Pizza Hut Sucks | 12/11/10 |
| The management at the Pizza Hut in Schertz, TX sucks. While I was there the managers treated the employees like crap. They talked to them very disrespectful. I have noticed that the staff has changed. I asked a hostess and she said that many of the younger staff quit due to the way they have been treated. I only want to take the managers out back and show them a little respect. Let them talk me that way and it is lights out!! | |
| Debbie Scott | 12/13/10 |
| I ordered from Harker Heights TX store last Saturday afternoon the Manager Bradon was so RUDE and ARROGANT, he not only spoke to me like that but also to his Employees! I was so mad that I left and went to Papa Johns and had great food and great Customer Service! I Will Not order Pizza Hut Ever again!!! | |
| Kevin Reed | 12/12/10 |
| I want to complain to you about the poor quality of your web site and service of your stores. While trying to use your web site I was declined a log on 4 times. Upon calling three of your stores in the New Orleans area two stores would not answer the phone. In a competitive market I (at this point) not only hope but expect your company do poorly. It is quite easy to spend my money elsewhere. | |
| Megan Khounani | 12/12/10 |
| Last night me my friends and family members ordered a pizza from pizzahut. We were very satisfied with how quickly the pizza had arrived at our house. When we opened the pizza box to eat my friend spotted a baby coachroach baked onto a peperonie. We were disgusted and completly lost our appetite. I was very very embarresed in front of my friends. We took lots of pictures, which I would like to show but I do not know how to upload them on this form. | |
| | 12/10/10 |
| Dear Sir or Madam: I went into one of your restaurants to order a large pizza. I presented the customer service clerk with a coupon (World's Finest Chocolate- For Fundraising)which has Pizz Hut as a participator of the fundraiser $3 (C3)off any large or $2(CM)off any medium pizza, on the wrapper. The clerk informed me that pizza hut do not honor any of those coupons. I talked to some colleagues at school and they informed me that they were informed the same thing by that location (1780 Panola Rd., Ellenwood, GA 30294), plus other colleagues informed me that only certain Pizza Huts will honor the coupon. Why? Respectfully, Singletary | |
| | 12/6/10 |
| D.T. date 12-06-2010 at approximately 20:05 hours i visited your store on north memorial parkway in huntsville alabama. i order one large three topping pizza deep dish pan crust my order and money was taken at the above time and date. what i notice is that approximately fourty seven minutes later i heard tickets numbers being called whom order after me so i approached the cash register where a young black male with his hair braided, i do not know his name but i asked him about ticket number #134 after i heard ticket #136 being called. He had a strange look on his face and couldn't explain why ticket #134 wasn't being called. His fellow worker then stated that there were no more deep-pan pizza crust. After waiting for 47 minutes, i was offered a refund on what i ordered 47 minutes ago, but was not offered compensation on the error of the restaurant. The fact that i had been waiting for 47 minutes was taken very lightly. I was left with a dis-pleasing taste in my mouth, along with an unpleasant experience and i will be contacting Pizza Hut headquarters by phone shortly. | |
| Janet | 12/6/10 |
| I called in a carryout order for 2 medium pizzas, I had a coupon that said $13 for two medium pizzas with up to two toppings. I was taking the pizzas to a friend's for dinner. When I went to pickup the pizzas the manager would not honor the coupon saying they only honor coupons on Monday, he wanted to know where I got THAT coupon? I said it was stuck to the the top of the box wwhen I got a pizza there last week!!! He was very nasty and said if I wanted the pizzas I had to pay full price. I said no way, I had called in and told the girl that answered I had a coupon, she said fine bring it along. He said in a snotty tone, "Do you want the pizzas or not?" (For $19.95 not $13). He was very arrogant and rude. If they are giving out the coupons, why are they not honoring them? I will never go to Pizza Hut again! | |
| Gino | 12/6/10 |
| My family loves your pizza. | |
| Mike | 12/6/10 |
| Could you please look into the problem of those rusty cheese shaker tops. We have visited several of your stores throughout the the country as we travel a lot. This is very gross. There is a company the makes replacement plastic lids that never rust you should investigate that. Very Concerned. | |
| Cindy | 12/6/10 |
| Someone needs to go teach the managers at your Desloge, MO store how to treat their employes and customers. That Pizza Hut needs shut down. | |
| Christopher Jones | 12/6/10 |
| That Pizza over in CAT HOLLOW is the worst damn place of business. I placed an order just a few days ago. This gal named I believe Allana took my order and she seemed nice. Took my order with no problem. she told me I would have my order to me in 45 t0 mins. 73 mins later, I had to call back. I was put on hold for minutes. Another gal named Nachole answered. she had an attitude. I mean she was the rudest of all rude. she was saying it wasn't her fault my pizza wasn't here just making up excuses. Finally she tells me shes going to get the manager. back on hold, I hung up after another 4 mins. No one ever comes back to the phone. I never received my pizza. I called yesterday asking who was the GM. they told me it was Melissa pearce. But no one not one person could tell me when she would be there for me to talk to her. To me, i took it as she didn't want to deal with me. This place has lost me as a customer. Fuck Nachole and Melissa. you dont have to take care of your customers. | |
| Doesn't Matter Anymore | 12/6/10 |
| I've been going to Pizza Hut for 23 years and just about 4 years ago I changed Locations. Was that a mistake or what. I will never go to the brushy creek in Round Rock Texas again. the service is ridiculous. I loved a guy named Gene, a girl named Jazmin, a boy named paul and a woman named charly. They took my orders with great attitudes, huge smiles and a sweetness in their voices. those employees should have never left. I hate that they all no longer work there except that paul boy. i always try to speak with him and he never seems to be around. Anyway, if a woman named Melissa takes your order or Nicole or a james. RunNNNNNNNNNNN. They are horrible people. i come twice a week just about and my order is always wrong. it's always cold and gross looking. I always receive it late. The mangagers are always rude and snobbish. their apologies are so fake and phony. this place sucks big time. i always see the drivers speeding. one even had the nerve to ask me for a tip after i was treated badly. the manly looking manager nichole sat on her phone the whole 36 mins i was there yelling at other employees. she didn't wash her hands when going to make a pizza and had the phone to her ear. I was surely going to ask for her name. melissa i dont know where to begin with her. she just doesn't know how to satisfy her customers. i see why i was told not to ever go here. Now I'm happily going to the one on Mays. I spend 50 to 100 a week on average with them. now thats a great store. i dont mind driving the extra mile or two to them. | |
| BRS | 12/2/10 |
| It seems you are closing a lot of the Pizza Hut stores in Connecticut. The one in Glenville (Greenwich area) and Norwalk are closed. There is a vacant gas station next to Staples right off of exit 5 of I-95 in Greenwich that would make for a great location for a Pizza Hut. You should look into it. We need one back in the area. | |
| Ann Thompson | 12/1/10 |
| No checks or credit card payment again 3 weeks ago took a check 4 weeks no checks. Good way to get cash for the crew. No more pizza hut for us. Guess my husband won't eat pizza anymore I will there is good pizza out there beside pizza hut. Ann Thompson Anchorage, AK | |
| Trina Brown | 11/30/10 |
| I am so disappointed in Pizza Hut right now. I ordered a personal pan pizza at the location off of Katy Freeway and Heights Blvd. I got back to my office and was ready to eat lunch. I ate one slice then when I got ready to eat the second slice I notice something thin and stringy hanging from my Pizza. I pulled it and it was a hair. This was not just any hair but it looked like a pubic hair. I was so grossed out I didn't eat anything else, obviously. I called the store back to report this and she told me that she could not issue me a refund and that she could only make me another pizza or give me store credit. First of all, if I got hair in that pizza, what makes you think I want anything else from THAT restaurant that is consumable? I told her no way and that I wanted a refund. I reported this to the corporate office via the online hotline. Again, I am sure they won't do anything about this. I have had issues with Pizza Hut some years ago and they promised to send me coupons, of course they never sent them. I must say, after this experience, I am done with Pizza Hut. I decided to call again and speak with someone different and this person said she was the manager. I FINALLY got a refund but am still sitting here disgusted and hungry from missing lunch. I think I'm done with Pizza Hut at this point. They have ruined my expectations and any future of me dealing with them again. | |
| Chris | 11/23/10 |
| I recently placed a delivery order in Bridgeport, Tx and for the second time within 1 year the delivery driver chose to add more money to the tip line. The first time this happened I called the store and spoke to the manager about it, then blew it off due to the dollar amount. After the second time I feel like it’s time to bring this to somebody's attention. The dollar amount is a trivial piece of this problem, if they have done this twice to me how many times has it happened to other customers. In closing, I still have not received a phone call letting me know what they plan on doing about this issue! Good job, way to go in keeping your customers happy!!!!!!! | |
| Lisa Cassey | 11/23/10 |
| I ordered a pizza online. Not only did I NOT get a pizza, but the order was treated like a waste of the employee's time. After nearly an hour of waiting, I called to try to track down the pizza and all I got for my trouble was extended time on hold and rude employees. In the meantime, I had two hungry kids and no one who wanted to talk to me. Thanks, but No Thanks. I called Dominos Pizza. I talked to someone who not only took my order, but they have no problem bringing the pizza to me. I will do my business with them from now on. In the future if I may say so, Pizza Hut might want to hire people who do not mind doing their jobs, not to mention care about how they do their jobs. From what I experienced tonight, the employees they have are lucky to have a job at all. | |
| Johnnie Williams | 11/24/10 |
| If you happen to Live in the City of Seattle, Do not order pizza from the Pizza Hut on 35th Avenue SW nor any Pizza Hut. Their customer service is the worst I have ever recieved. Today it is 28 degrees out and one of my youth walked there to pick up pizza. He was turned away because they did not have proper change. They made him walk to the nearest store to get changed and then return. They have no policy posted stating that they will not take any large bills of such matter. The pizza should have been given to him since the order was only $9.89, or the manager should have went to get change elsewhere. This is actually my second bad experience with this Pizza Hut. I contacted the present manager, and she was careless about what had just occured. As a city employee with the City of Seattle, I would strongly recommened that you do not order pizza from Pizza Hut. | |
| Jason Alatorre | 11/26/10 |
| I me and my family have been loyal customers of pizzia hut since I was 6 years old and to see how service has gone down the drain in the last 5 years has been dismal. In fact so much I ordered a pizza/pasta combo from your wrbsite(kudos on that part)and had it delivered from Union Ave.,Lakewood Washington store on the and I got was a undercooked smached pizza with no pasta. i waited 3 hours and reply from your store.I had to give my kids that pizza who are 2 and 3 and you wanted me to give that to my kids are you insane your company should be ashamed of itself. to let children eat RAW,UNCOOKED,FOOD.? and on top of that I never got the pasta and the delivery guy was so rude he said he had to "walk far to my door and I have to take the pizza!" from the curb to my front door is only 40 feet(yes i had it measured!!!!!!) I stopped by your store the next day and said they tried to call me(BS) I told them I want my money back and I want the phone number and email of your district manager. the store refused to give me any of the information and no refund as well. | |
| Dan Russell | 11/26/10 |
| I rate you poor, not for your pizza but for your poor standards as an American business. You actually think that your minimum wage jobs are woth an employees life huh? I appeal to your policy regarding an employee not being allowed to protect their own life in the face of death just to deliver your pizza. I mean, this is not a communist nation. Maybe, like Circle K, your company is now owned by a foreign investor who decides these policies, and either way, maybe it is time that Americans only buy pizza from companies who believe in the right to live, which is America, the USA. I don't care anymore if you push those policies on countries who have no right to life ideaology. But this is America. I ask you change your policy and not fire an employee who was defending their right to live. I personally am losing my taste for food when it is delved in tyranny of American US Constitution right to carry and own a firearm for hunting, target shooting, and above, to preserve ones life. If Pizza Hut doesn't care whether their own empliyees live or die because you disagree an American should be allowed to defend theirself from death, then I will have to buy pizza elsewhere. I already dtopped shopping at Circle K, and i can also do the same with pizza hut. Then some American can start a new pizza company with U S A standards and beliefs and pizza hut can carry own and do business in any communist, dictatorship, marxist, etc nation they choose. I appeal to all Americans to begin this as well and let Pizza Hut know that Americans won't stand for tyranny tactics when we buy your pizza. Not personal but you made it personal denying the 2nd Amendment rights as well as the TEN Commandments as well as the American Way and beliefs that we as americans will defend ourselves and will not be a target for people like you who make policies like this. I suggest that the owner of Pizza Hut go to the Bronx, NY. and Chicago, and Omaha, and deliver pizza in the worst neighborhoods yourself. Try it, see how you enjoy deing shot over 25 bucks and a pizza. Be american or go away. Americans today are changing to believe in the right to life again and any business can suffer loss when they lose their customers. Of course there will be those who also don't believe in self defence, those who believe the police is like superman and will be there when you need them in like 1/4 of a second to protect them, and those who as adults who still believe in the tooth fairy too. | |
| James | 11/16/10 |
| I AM JAMES FROM ALEXANDRIA, LOUISIANA AND I AM TYPING THIS COMMENT TO TELL YOU THAT I AM VERY VERY DISAPPOINTED THAT YOU HAVE CHANGED THE TYPE OF PIZZA TO MAKE.......I GUESS TO THINK THAT YOU ALL COULD SAVE A BUCK. YOU ALL WENT TO THE PRE-MADE PIZZA CRUST AND QUIT MAKING YOUR OWN. THAT WAS THE LIFE AND FLAVOR OF YOUR PIZZAS. I USED TO GO ALMOST EVERYDAY AND BUY THE 7 INCH THIN CRUST PEPPERONI WHEN YOU ALL MADE YOUR OWN CRUST, THEN TOOK OFF THE 7 INCH AND WENT TO THE PRE MADE JUNK...........IT DOES NOT TASTE EVEN CLOSE TO THE SAME AND THE PERSONAL PAN IS NASTY TASTING....I NO LONGER GO OR ORDER PIZZA FROM YOU ALL.....EXCEPT EVERY ONCE IN A WHILE THINKING THAT JUST MAYBE YOU ALL HAVE COME TO CHANGE BACK.............PLEASE BRING BACK THE ORIGINAL WAY OF DOING THINGS AND I WILL START GOING BACK TO THE PIZZA PLACE LIKE I USED TO. IF YOU DO, YOUR BUSINESS WILL PROBABLY DOUBLE. IT MAY COST A LITTLE MORE THAN THE PREMADE JUNK...BUT YOUR CUSTOMERS WILL START TO VALUE AGAIN THE PIZZA HUT. IT IS BETTER TO SPEND A LITTLE MORE AND GAIN LOT MORE BUSINESS THAN TO SPEND LESS AND LOSE LOTS OF CUSTOMERS. | |
| Joe Holden | 11/17/10 |
| I went to pizza hut south memorial parkway Huntsville Alabama. I intended upon using the internet 5 dollar coupon for Wednesday lunch buffet. I was very rudly treated and told that the store was a franchize and would not honor corporate pizza hut coupons despite the Giant sign on the roof. I think the service was attrocious and the food was marginal at best. I Think this store is doing a disservice to other pizza huts who realy try to provide a quality product and professional service. I ate there today because our party had already met. Had I been by myself I would have left. I will not recommend this place again! I like eating at other establishments but this facility does not deserve to be called a Pizza Hut. | |
| Tracy | 11/19/10 |
| Is there a half of a star? I do not think 1 star is sufficient. My "corporation" placed an order for over 70 employees, totaling over $300. The order was for 11pm, but being proactive, trying to prepare Pizza Hut for a large order at 4pm didn't help. They showed up at 5pm with the 25 pizza's for 11pm! To add insult to injury, when they showed up at 11pm (yes I know, I should have cancelled) they wanted cash and I had placed the order with a company credit card. I call the local office to speak with a manager, was placed on hold forever, only to be told the "manager said" there is nothing she could do because no credit card was on the order. The unprofessional manager couldn't even come to the phone! Hello Papa Johns! I love their pizza and service! | |
| harold | 11/19/10 |
| my son worked at pizza hut,,, aspired to be manager .. last week he hurt his foot, at work, still reported to work,, yesterday, 11/18/10 another emplyee kicked his sore foot... now he has to go get x-rays. when she kicked his foot, he used an inappropriate word response,,, thus he got fired, but the girl that kicked him, the managers cousin by the way,,, got a reprimand... this don't sound right to me. he constantly was called into work to fill in for emplyees who "could not make it",, missed only one or two days with illness, and i can vouch that he was ill. thus,,, i will never set foot in another pizza hut. | |
| sue | 11/20/10 |
| As a manager for Starbucks in Livermore I must say that I am very disappointed in the service I was provided this evening. I ordered my pizza at 530p and called at 633p to see where it was I spoke to Ryan and he took my phone number than said it was on it's way and would be here in 5 min. Called again at 642p and spoke to a young lady who said it was on it's way, without even asking for my number. When I asked her how she could possibly know that since I did not provide my name, she said all pizza's were out. The pizza arrived at 659p and was barely warm. So I'm affraid to eat it and have been up since 2a, back up at 3a. They did nothing to try to recover my business and as much as I enjoy the pizza I will not be going back, nor will I recomend this store. | |
| guido | 11/21/10 |
| We live in Mauritius. We ate at the Pizza Hut in Caudan waterfront (Port Louis) last october. I am a profesional Hotelier, with 5 star proprety background, and I liked go to pizza hut occasionaly with my family, until last october. It's the first time I ever write a negative review since I do not like to do this, because I believe than custumers are not always right. However, the service and the complete incompetence displayed by the Manager of the Pizza Hut in Port Louis was that big than I have felt necessary to mention these issues directly to the corporate office. Everybody knows that pizzas are made with 3 major ingredients (pizza dough, tomato base and cheese). Believe it or not, they where out of stock of tomato (sauce and fresh) the excuse the manager gave was that the delivery was late. He suggested to substitute the tomato with Pineapple (since the taste is similar!). My wife was so disappointed than she decided to order only sparkling water (and eat later), but they did not have any!!!!! How can that happen? By that time, my wife just left the place to go and buy a sandwich next door. We ordered 3 beers for the other three of us, and when those arrived, there was pink lipstick on my brother's glass! We paid and left, and we will never again set foot in any Pizza Hut in the world! If you thake my advice, this place should just be destroyed... | |
| Yvette | 11/13/10 |
| I ordered 7 lg pizza and 3 lg orders of buffalo wings. I asked the Chirstian "the GM" who was taking my order if I could get about 15 packets of Ranch. I was told that the ranch was .50 cents each and would be an extra $7.50 + tax. I was already spending over a $100.00 and who heard of wings without ranch or some kind of dipping sauce? I decided to cxl my order and I went to a local company called Bully's and it was not only cheaper, they gave me all the ranch I needed. I don't usually have a big order like this but I get at least 4 pizzas a month from Pizza Hut. I will no longer be ordering anything from pizza hut. I think the locally owned business has a better grip on customer service and the woes of the current economy and how now is the time you need to keep the customer happy. As the president of my homeowners association I will certainly profile my Pizza Hut experience in the monthly news letter that I produce for the 500+ homeowners. Business 101 don't lose $100 over $7.50. | |
| nikki | 11/13/10 |
| Pizza Hut has THE WORST SERVICE!! i order a pizza at 6:30 at night. they tell me it will be at my house in 45 minutes. 45 minutes later it hasnt come. i just think they are late...so i wait an extra 15 minutes. it is still not here! so i call pizza hut and asked where it is. they tell me it is on its way and to call when it gets there for a discount. so another hour passes...its still not here!!!! I call again and they say the driver will be there momenterily....so i wait 30 minutes and my pizza is still not here! i call again and they tell me my pizza is not coming and was never made. pizza hut will NEVER hear from me,my friends,or family again. pizza hut sucks! >=( | |
| Mia Bland | 11/14/10 |
| I entered Pizza Hut East in Bloomington, IN and was confronted by the manager who apparently doesn't like me very much. Instead of keeping her distance and difussing the situation she proceeds to confront me in front of customers, and Pizza Hut staff. This woman who is suppose to be in a leadership position is screaming, and cussing at the top of her lungs at me for all to hear, sadly I must admit that I did yell back, but who wouldn't in a situation such as this. I kept telling her to get away from me and my pizza that (that was already paid for and almost out of the over) but she couldn't restrain herself from acting in such a trashy, belligerent, horrific manner. I went there for pizza not verbal confrontation! Needless to say, I was so mad when I left that I immediately called the district manager and he informed me that he would take care of it. However, the next day while I'm at work Bloomington Police Department came to my job and informed me that the manager had obtained a "No Trespass Order" and that I was no longer allowed to visit that particular Pizza Hut establishment. Well, for one thing, I didn't plan on going to Pizza Hut ever again in the first place so calling the police and getting a trespass notice was unnecessary; but what really made me mad is that she embarrassed me two days in a row with her crazy, impulsive actions. I work at a preschool, and this woman sends the police to my job when she was the one who initiated all this mess in the first place. If I ever acted the way she did on the clock I wouldn't have a job, and if one of my staff ever screamed or cursed any client involved with our buisness they would be immediatly terminated. The district manager said that he would handle this, but did he? It sure doesn't seem like he did. And does Pizza Hut really allow their managers to act in such discusting ways? If so, that is really sad. | |
| Tiffany Conroy | 11/14/10 |
| I wish I received a cold or soggy pizza, but I didn't!!! I received no pizza because the workers at the store never answer the phone!!! It's Sunday night the kids are hungry, I promised pizza hut and no answer!!!!! Cry cry cry!!! I'm used to it on this island but expected a lil more out of a corporate store, oh well, I live living in paradise, even without pizza hut!!!! | |
| Nekesha Reed | 11/15/10 |
| Pizza Hut ruined my daughters birthday party, by no having her pizza ready on time after i called 3 times to remind them. someone at Pizza Hut really needs to call me 504-919-3553 | |
| Angry loyal Customer | 11/11/10 |
| I called to order the 10 day special and the guy who took order said they don't sell it...then I called corporate c.s and they vouched that all stores don't carry. now I am Madd!!! say limted or participating store on the commercial...#THATSALL | |
| Concerned Citizen | 11/12/10 |
| CORPORATE INFORMATION Pizza Hut, Inc.14841 Dallas ParkwayDallas, TX 75254Customer FeedbackPhone: 1-800-948-8488All Other InquiriesPhone: 1-972-338-7700 Why is Pizza Hut sponsoring The Dirty.com by advertising on their site? Dear Pizza Hut Corporate Headquarters, I would like to express my complete and utter disgust and disappointment of your sponsoring the demoralizing, disturbing, abusive and otherwise hateful rantings of individuals on TheDirty.com website. Having always been a family-focused corporation, I ask that you carefully consider whether or not this is the image that you want to promote to the public: THE DIRTY ARMY: These two girls are sl*ts, both of them sleep around with anyone that will be nice to them. I dated one of them money-grubbing hoe. Kathy is fat, has saggy knockers with stretch marks around the nipples, and her nipples are located really low on her breasts its nasty, and she has a beer-gut from he*l! Ashley is a slu* who works at a strip club and sleeps with anyone with a di*k! They are both cows and I would not let them graze on the grass of my Greg.- nik http://thedirty.com/2008/10/dirty_fat_hoe_/ Is this your target audience? As long as you continue to sponsor the TheDirty.com, I will withdraw my support and business from your corporation and your product and I am urging all my friends, family and school district to do likewise. FURTHER EXPLANATION BELOW: After seeing the Dr. Phil show on "the dirty.com", I visited to get a better understanding of what this simple-minded, dollar and cents obsessed, misguided entrepreneur was actually promoting. I was appalled and heart broken. As an addiction and prevention advocate focused on young women, mothers, and families at risk, I discovered many, many postings of young women clearly in crisis by simply searching the word drugs on this sites search engine. I get so sickened by uninformed individuals "sensationalizing" what science has recognized as a chronic terminal disease that left untreated can and will likely result in death. I believe that this individual business operator should be held accountable for promoting the stigma that contributes to the tragic fact that only one in ten individuals suffering from the disease of addiction in this country will seek treatment. http://thedirty.com/2010/03/drug-addict-with-the-plague/ On one young girls feature, he responds: ANSWER: No, I couldn’t tell she was on drugs at all by any of these pictures. lol! Maybe the bunny ears pink boa or just a skeleton holding a bud heavy gave it away.- nik LOL, really?!!! LOL that if it is in fact true that this young woman is in fact using drugs like the post explains, she is sick and at risk of dying and that is laugh out loud funny. I am speechless and mortified. Here is another: http://thedirty.com/2010/04/thedirty-com-exclusive-pretty-wild-girls-are-great-role-models-and-even-better-drug-addicts/ and another: http://thedirty.com/2010/07/dumb-sloot-will-do-anything-for-drugs/ Sidenote: As the mother of 2 children, I was disturbed that this site does not even feature a form requesting a DOB before allowing access. Really?!!! | |
| Jim Rogers | 11/9/10 |
| Want to increase your sales? Get a better website. I've ordered pizza and pasta for delivery a thousand times, but I recently found out there are many items available that are not listed on your outdated website. How about a complete menu online? While at work, we placed a Pizza Hut order, and the girls were ordering stuff I had never heard of. i.e. great sandwiches I tried to contact P.H. on the main website,,, after 30 minutes of hassles & no success, I went to corporate. Please update your website. Meanwhile, I'll go by the store for a menu. | |
| george mendes | 11/6/10 |
| I went to the pizza hut ,in Fulton Missouri,and waited 2 hours,for a Extra Lg,Big Itlay,and Med .cheese bread,I waited 2 hours for pizza and seen the worst pizza hut in my life,the guy,was making pizzas and was stacked up,with them coming out of the oven,alot was burnt,abd people seen the results,of getting their product,and i called, to the store and said i got a pizza,that was over charged for and no sauce,plus i waited 2,hours for it,seen many people walk out,because of service,and product was terrible,called store and was told the manager would call back ,and no,call back,wats the deal,! | |
| John Sawgrass | 11/6/10 |
| I was appalled to learn that my local Pizza Hut only pays their drivers $4.25 per hour and don't give all of the delivery charge to their drivers (which is a hefty $2.50). How are these poor folks supposed to make a living not even getting paid minimum wage? Is that even legal? I did some research and learned that a company named CFL Pizza LLC is beind this move, not the actual Pizza Hut company. There was a recent change over it seems, a large central Florida purchase. Pizza Hut corporate should look into this. Does Pizza Hut really want this going on at the franchisee level? Again, CFL Pizza LLC, central Florida, paying drivers $4.25, and taking the vast majority of the $2.50 delivery charge. Another customer lost in Florida. | |
| george mendes | 11/6/10 |
| Billy-bob,why do you tear your ride up,and put gas in your car and deliver pizza,for 4 dollars and hour,if ,my pizza takes an hour to get around the corner or my house,i wouldn't tip,1/2 hour,i would,tip nicely ,its people like you,to complain,find a job,like a cab driver,make real money !george_mendes47@yahoo.com | |
| Tambre Jordan | 11/4/10 |
| Hi im in Decatur, Georgia & i ordered a pizza by phone on Nov 3rd. 1st there is a commercial for the large pizza up to 3toppings for $10, and if you want a specialty pizza its $2 more. Not only is it on the commercials but i have coupons that says the same thing but this particular Pizza Hut didn't want to accept neither one. My coupon experation date was for 11/27/2010. The reason on why they couldn't take the coupond is because somebody went into the system and change it from being $2 more to being $3 more for a specialty pizza and if they change it they will get in trouble so they would weather get yelled at by customer then to satify customer. 2nd after placing my order which was very simple (large meatlovers and a single order of cheese bread)about 5min later a driver called me to report that they was out of cheese bread. Now if u can put cheese on my breaded pizza why you can't make me some cheese bread? But that is what he called back for but by then i had already sent someone out to go get the pizza with the exact change, so i said well since i can't get my cheese bread then can i get a personal pizza for the same price i would have paid for my cheese bread and they kept telling me no which was only about $4 difference. Then i asked to speak with a manager and the manager said that that was not true and she don't know why they told me that not knowing at that momment that they called me not i called them. I just didnt understand at that momment what was going on in that pizza hut location. 3rd, at the time of ordering i did sa i wanted it to be a delevery and i had my son placing the order so after he place the order and told me it was going to be a hour to 2 hour for delivery and a $2.50 delivery charge, i told him to call back and say we will pick it up and to take the charge off. I was paying with a credit card that they charged when i placed my order the 1st time with delivery then they charged it again when i got there to pick up the pizza without giving me my reciept for the volded order then the reciept they gave me was for the 1st charge i never got a reciept for the 2nd charge. 4th, When i called this morning to make a complaint about lastnight i got the run around big time. I was advised that it will b 3 to 5 bussiness days till my money get back on my card when what they should have done was just kept the 1st charge and just gave me cash for the difference so now i have to hold out on bills because my money is not in my account and not one time did any one say sorry or show any feelings on what happened lastnight. I could have just gone to another pizza hut but i try to support my neighborhood and their bussniesses but after lastnight i will stick to using Papa Johns for services because they know how to please there customers. Hope yall know how to get it right going thru all this in one night is not exceptable. | |
| jaimi webber | 11/4/10 |
| We recently visited one of our local pizza huts in Phoenix, Az at the carefree hwy location and were treated very poorly by the manager named Brad. As a business profesional its very sad to see and encounter such a rude person behind the counter labeled as a manager. Our pizza was ordered 60 MIN before we arrived and he began to shun our actions for running late and proceded to curse at us because we were confused that they threw it away. Good job headquaters for having such a steller employee behind your counter to run your business .. | |
| Kay | 10/30/10 |
| I used to love pizza hut until I realized how terrible the service was! Every time I go to or call pizza hut on macdade blvd in pa they mess up my order they are rude on the phone and change their hours depending on wether or not the employees have plans that night because one will say they are open until 11 one will say 12 and one will say 1145. Terrible service. | |
| Used to work there; discrimination galore. | 10/31/10 |
| I worked at a Pizza Hut in Ohio, and it is the worst Pizza Hut to work at. We were a small store, with no inside restaurant. We just dealt with pick-ups and deliveries. Reading some of the complaints on here, I realize how some of you are frustrated but as a former Pizza Hut employee we have to follow company policies and not give out free discounts just because you don't read the fine print. Stuff Crust is a specialty and therefore costs more. Medium pizzas are $8.00 for 3 toppings, Larges are $10, and X-Larges are $12.00. We can't take off the charges anyhow! Only managers can get into the computers to discount something, and even if we could; we wouldn't. We're not taking dollars out of our pockets to feed you, or risk our jobs. If you have a problem paying the $2.50 for delivery, simply pick it up yourself. I am in no way defending the company, but sometimes it really is the people not the company. I've been to many decent pizza huts but unfortunately mine was not. Anyways, the problem I had is that I was very good worker, never had a customer complaint, was never late or took off work early and never took off sick days. But, one week I found out I was pregnant, being fully aware that I had to tell my managers, my manager Kelly was like "OH great!" in a less enthused manor. Now, of course she couldn't fire me for that, because that'd be discrimination right? I also told her, that a few places would be calling asking for a good reference so I can get a second job. Definitely needed since I have a little one on the way. And, she says in a snotty attitude, "Well, if you're going to walk off now - you might as well quit. I need people who are looking to be here for a long time," while trying to calmly explain that I just need more money, she turned her back and walked away. The trouble came weeks later, when I my health started to deteriorate. I started to become increasingly sick, and obtained a fever of 101.7 - so I called into work - scheduled to work at 2pm, I called at 9:30 as early as the managers get there. Now, the first manager said "Call back at noon, so I can get the schedules straight," she was our main manager so I couldn't argue. So, I did as she requested and called back, now the manager was Kelly. Oh great. I told her that I was getting sick continuously, and her first remark is "That's because you're pregnant" in a snappy tone. I had to also tell her that I had a fever of 101.7, and she still wanted me to come in! Telling her that I could barely get out of bed, she said that I was required to bring in a doctor's note. Where am I suppose to get a doctor's note on Saturday? I said "Ok, I'll get you one as soon as I can," she then said that if I called off today (Saturday), I would not be allowed to return to work tomorrow (Sunday), or any other day until I brought in a doctor's note stating when I could return to work. It was Monday morning that I had to be taken to the ER. I was very bad off, and the doctor's said I was lucky to come in when I did. I was given an IV to rehydrate me, a brace for my wrist which I had tendinitis and carpel tunnel, and antibiotics that are used to treat, H1n1, MRSA (staff infections), or a string of other bad viruses that don't go away from general antibiotics. I was also told that my pregnancy was not doing well and that I needed to get a ultrasound asap. I had the ER doctor write me out a medical note, and the next day (since I was released very late) and I still was not feeling well.. I took it in. It was Kelly who greeted me with her snobby attitude. I handed her the doctor's note and she barely glanced at it and said, "We have a problem. You no longer work here," I was surprised, and yet not surprised because I heard from a few co-workers that she was trying to fire me (All over asking for a good reference so I could get a second job!) I go "Excuse me? You asked for a doctor's note, and I gave you one." she shoved the paper back at me and said "You're fired because of a no-call, no show Sunday." I was in complete shock. "You said not to come in, why would I call?" she then rambled on about how I said I would call her and let her know, and I never said such a thing. So I said in front of my friend who was with me, helping me do my errands. "No. You said that I couldn't come in Sunday until I brought you a doctor's note, I just got out of the hospital and here's your note." She just gave me a quick snort and didn't even bother replying - she then turned and walked away. My friend is there as a witness to her basic omission and why would I bother getting a doctor's note when I know that a no-call, no-show is immediate termination? I was told by a manager to NOT come in the next day. Why would I call back? When I was already told not to come in? The economy is horrible and I have a baby on the way. Now, I have no job, no insurance. I know I was fired because I was pregnant and sick and because of personal grudge. That is discrimination and it is illegal. Why would anyone eat at a pizza hut where managers are encouraging sick employees into coming to work when they possibly have h1n1, mrsa or some other very bad contagious illness? DO NOT eat at the pizza hut on Russel in Sidney, Ohio. You could get seriously ill by the staff. FIRE Kelly for discrimination. I'm not looking for a hand out pizza-hut, I don't want to take this to court but I have a lawyer and I will if the situation is not rectified. I just want a steady job for me and my family. Thanks. Jennifer J. | |
| lisa colin | 11/1/10 |
| I order more then 2 times a week and last night was the worst experience i have ever had.... They were 30 minutes last, the pasta was burnt and cold, also there were no dang bread sticks... which makes no sence then some so called supervisor has the you know what to tell me that that can not be right because we talked to the manger 3 separate times which was a butt face lie.... i talked to him once and told him the pasta arrived.... last time I ever go there last time..... you lost a customer for life... i am pro-testing this.... | |
| billy bob | 10/28/10 |
| JUST A TIP FOR SOME PEOPLE.... if your pizza is 13.53, dont ask fro 47 cents and be mad when the driver does not have it. the driver does not need to carry change around so a cheap prick like you can get pennies back. those drivers make 4 DOLLARS AN HOUR!!!!! if you tip less than 3 dollars, you dont need to order delivery. at a restaurant, you should tip because they handle your food. for a deliver driver, you should tip, because they know where you live. HAVE YOU EVER NOT TIPPED ANYBODY AND 3 DAYS LATER YOU HAD A FLAT TIRE???? its because that driver knows where you live, so make sure you... .....GIVE A TIP | |
| TJ | 10/27/10 |
| The Charlottesville, VA Pizza Hut - Where do I begin? If I could go less than one star that is where they would rate. It was a Tuesday - not a busy day of the week. I placed the order on-line at 4:10pm. We received part of the order at 6:00pm and another portion at 7:40P.M. We never did receive the entire order. It was frustrating to say the least...needless to say, they lost our business. | |
| Misty Garza | 10/25/10 |
| I called in an order they said 20mins it will be ready ok so I give them 30mins just in case.Why when I got there they dont knw anything about the order. Now I have to wait another 20mins because the Manager lost the order. This is not the first time this has happend.Love the pizza Hate the service. 10/25/10 Location Park Row and Collins in Arlington TX 76010 THIS STORE NEEDS AN AUDIT ON SERVICE ASAP!!!! | |
| Roy Weeks | 10/24/10 |
| No Stars actually! On 10/23/2010 @5:26 ordered a med pizza from store #023012. The pizza was dry,no taste and simular to chewing on taseless card board. We had the same experience the last time we ordered a takeout from this store. This will be our last. What ever happened to your quality?????? These pizza's were the worst we have ever eaten! I would like my money back. Thank you. Roy Weeks | |
| Bonnie G | 10/21/10 |
| your store in aurora needs to change its add and get my sons phone number off. My son called and the manager was rude and cussed him out. Maybe I should send you my bills. For every one out there stop eating this junk stop gitting home delivery. And make your own pizza at home. its easy to do and you get just what you want | |
| J COLLINS | 10/21/10 |
| I LIVE IN BATTLE CREEK MI VERY BAD SERVICE FROM STORE WORKERS FOOD SUCKS | |
| Donna | 10/18/10 |
| Your store in Jeffersonville, Indiana (on East 10th Street) is ABSOLUTELY the VERY BEST!!! The staff is professional, uniforms, etc. are crisp, clean, etc. Yet they maintain the "human factor"...they are VERY courteous, they LISTEN, do ALL they can do to get your order correct. They are EXCELLENT ALL AROUND!!!!!!!!!! I have been both in store and taken advantage of their delivery service...even with the drivers/deliverers the "service" is the same. Deliveries are VERY accurate!!! Can't say that I could find a better example of TOP-NOTCH representatives for your company and just as GOOD human beings. I had been ordering from another restaurant...but these FINE folks have won our family back : ) They DESERVE any and ALL "kudos" that your company can give to these VERY EXCELLENT folks!!!!!! Don't forget to give your EXCEPTIONAL employees a RAISE!!!!!!!!!!!!!!!! | |
| DISGUSTED | 10/18/10 |
| I was not too suprised to see all of these negative emails to pizza hut. One of the main problems is that the employees are not being treated well. Along with that comes terrible customer service. Wouldn't you think a large business would know the number one way to customer satisfaction is through employee satisfaction? Whether it is a corporate owned store or a franchise...I would think pizza hut corporate would care enough about the quality of their name to make sure that all restaurants with pizza hut name treat people right. One franchise in florida just lowered the driver wage to 4.25 per hour and are forcing those same drivers to claim their tips to make up to minimum wage. This is 3 dollars below minimum wage and 3 dollars less per hour than what these employees signed up for. Not only that...they charge a 2.50 delivery charge and the driver only recieves .86 of that. Most people think this is gratuity. So the driver will go out on a 10 mile delivery...get a minimal tip or none and have not even made minimum wage. This is unfair to the driver and to the customer. As a customer, shame on Pizza Hut for expecting their customers to make sure their employees are making minimum wage!! Even if they do make up to 10 dollars per hour tips plus hourly...how much do you think it costs to run a car up and down the road...gas, tires, brakes, insurance, car payment, oil changes...etc. SHAME ON YOU PIZZA HUT! | |
| Kathy Raco | 10/18/10 |
| During some travel this past winter we visited your Pizza Hut in Frederickburg, VA. We ordered two of your pasta dishes. We waited around 40 minutes when the waitress came to tell us we would have our food shortly. We them waited about another 30 minutes so I went to the counter to inquire. She then said it would be 10 to 15 minutes so we promptly left the restaurant. The entire experience was very un- professional. I felt compelled to let you know since this will effect your business down the road if it continues. We also had the sme experience in Daytona Beach several years ago and did not contact anyone. I can assure you that we are not usually disatified at our eating out experiences but this was truly unbelievable. Kathy Raco 605 Cambridge Dr. Presto, PA 15142 724 693-8792 | |
| Paul | 10/16/10 |
| My carryout order was not fulfilled in a timely manner. The pizza I received was not what I ordered and the service was unacceptable. Later contacted the store mgmt and the response I received was not nearly what I expected from mgmt. The manager seemed distracted and careless of my concern and was quick to end the call... In fact, she hung up on be while I was speaking. Very disappointing. If Customer service is important, this will go unnoticed and without disciplinary action. | |
| NIKKI Don't even deserve a 1 star | 10/16/10 |
| I placed an ordered @ the pizza hut off of Pat Booker Universal city, Texas 210-658-5481 And the manager on duty on Saturday Oct. 16, 2010 around 330pm, I think his name was Dave I'm so in an uproar!!!!! I can't even remember his name. I placed a order they got my order wrong. After THEY! got my order wrong he wanted to charge my card again $2.17 wow! you messed that order up. So I cancelled the order, he hangs up in my face. I then checked my bank account called back and told him my money was not in my account, he said "It voids out after the order is cancelled." then I hear click, he hangs up in my face a second time, so now I am screaming mad!!!! I called back and let him have it. Pizza Hut in Universal City Tx. I have had bad customer service before, but this manager has the WORST! customer service by far and this reflects the owners and CEO etc..Business decision to even have a man like that to represent your business especially the customer service end. The customers are the ones that keep your business going and to be treated like that is disgusting. I blame everyone at PIZZA HUT and question YOUR characters for even hiring such a DISRECPTFUL! man... SERIOUSLY DISAPPOINTED!!!!! | |
| Bill G | 10/13/10 |
| Terrible idea to launch a fancy "order online" website that doesn't work, gives wrong prices, and does not provide a way to contact the administrators of the website. I wasted more time goofing around with the broken website than it would have taken to pick up the phone and call my order in. Net result: lost revenue for Pizza Hut because I will take my business elsewhere. | |
| everett minnick | 10/12/10 |
| i got a large pizza and you could not eat it, it tast so bad . i have got many many pizza from there and they was nothing wrong with them. you can email me ar firetruck7@verizon.net my wife said she was very up set, thanks | |
| rose hartmann | 10/9/10 |
| I am writing to you to say that the Alva, Oklahoma 580-327-2430 is the worst pizza hut I have ever been to. They do not honor any of the specials they advertise and charge you out the ass for some soggy greasy pizza. thank you and please do something. | |
| A FORMER CUSTOMER | 10/7/10 |
| WORST SERVICE IN TOWN. POOR QUALITY FOOD. AND THEY ARE REMODELING, FOR WHOSE BENEFIT. LYNCHBURG,VA. MEMORIAL AVE. TWO THUMBS DOWN!!! | |
| | 10/6/10 |
| yes the Pizza Hut in Jackson,Ga, the ladies that are in charge are poorly running the store they do their employee very bad.and it is very bad when a person in management walks out because the other ones in management are very rude to the other employee and I think someone needs to check this store out. and firing their employee for no reason and talking to them like they are nothing.The one in management that walked out was asking the other one that was over him in management a question and she told him to deal with it and I don't have time to fool with it. Thanks | |
| wayne drake | 10/6/10 |
| Your Pizza Hut restaurant at 7106 Minstrel Way, Unit 6 Columbia, MD 21045 needs to shut close. The pizzas that has been delivered to me has been burnt, not hot (cool) I can almost WALK to the damn restaurant!!!!!!!!! The store manager that I spoke to on October 06, 2010 needs a reality check. He was rude, failed to understand ny questions, gave me comments about "something". He is a damn fool. I was so upset after speaking with this idiot, I started to go to the restaurant and WAIT until someone in MANAGEMENT WITH A BRAIN, could answer my questions about the service. This resaturant also has children serving customers at their "all you ceat..buffet" Duinr the buffet, the pizza is cool and not how. They KEEP the pizza on the buffet for well over an hour, the SAME PIZZA!!!!!!!!!!!!! iF pIZZA hUT KEEPS THIS STORE MANAGER AND STAFF WORKING....THEN THERE ARE BIGGER FOOLS IN UPPER MANAGEMENT WITH PIZZA HUT!!!!!!!!!!!!!!!!!!!!!! | |
| Gwen | 10/4/10 |
| I usually love Pizza Hut but last night 10/3 we ordered pizza and it took 2 hours to get to us and we only live down the road. The person who took my order told me 40 min.When I called after and hour and a half he told me the guy just left and that they were backed up because of the football game. Well another 1/2 passed and I called and and got a machine saying they were closed and when I tried to leave a message the mailbox was full. So I guess everybody was complaing. When the pizza got there it was cold. This was the Pizza Hut in Delran NJ.I was very dissapointed. Plus when I ordered they were out of cheesesticks. If the employees can't take on all the business maybe you should think about getting more employees.I doubt they were really closed at 8pm. They probobly turned on the machine because they didn't want to here the complaints. Very bad customer service. We should have gotten a discount on the cold pizza I had to put in the oven after we waited 2 hours for it. | |
| Jennifer L. Cooper | 10/4/10 |
| I was very disappointed to see a Pizza Hut commercial stating that people didn't like math. In advertising, a misplaced comment or testimonial can be very damaging. When a very popular eating establishment refers to a truly necessary skill to success in life, it just reiterates what children may already be feeling frustration over. If a child struggles with math or is having a bad year and sees that 'no one likes math' on a popular advertisement it can send the wrong message. I hope that Pizza Hut corporate sees that this was an inappropriate step by their advertising department and makes necessary changes. | |
| Customer in China | 10/4/10 |
| I am disgusted to stay that a company that attempts to say they are a world company by having store locations in many different parts of the world, fails to have an english website in China. If you are an english speaker and choose to look at the website http://www.pizzahut.com.cn/phcda/index.aspx you will see that you cannot in anyway order, see the menu or even understand the first page of the website. With foreigners being in China and many of them eating or attempting to eat at Pizza Hut the staff very rarely even speaks english. I do not recommend Pizza Hut in China to anyone the service is awful, the employees speak very little english if any at all and good luck trying to order any food via the most convenient way - internet - or even by phone. Not recommended at all | |
| loletta hogan | 10/3/10 |
| i just went into a pizza hut on gratiot 25240 in roseville mi and he did not watch his hands while making my pizza when i asked him for my money back and he threw it at me and yelled at me | |
| Pancho Villa | 10/3/10 |
| pizza with hair rude employes they dont care of costumers worst pizza place in spring tx zip code 77379 spring cypress delivery guy was a jerk | |
| Disappointed costumer | 10/3/10 |
| we ordered a pizza over the phone and when the pizza arrive the pizza had a hair we call for our money back the supervisor start playing dumb like she don't hear what we where saying and when the delivery guy came back he start acting like a jerk we never go back to buy an other pizza from pizza hut | |
| Danielle | 10/3/10 |
| First off I would like to say that is there was any rating less than one this experience would def. get it. My family and I placed an order online and got a phone call back saying the card didn't go through which was fine so we reordered our food over the phone with a different card and was told the order had gone through and would be delivered in 45mins. Well after an hour goes by we call back to the TN call center to see what is going on and why we had not received our food that was placed over an hour ago and was told would arrive in a specific time frame. Well after speaking to the so called "Supervisor on Duty" we were rudely spoken to and told that the second order was never placed and then he proceeded to tell us that we shouldn't have give them a bad card which is none of his business but the card that was given the first time is secured and cant be used on internet ordering. I then asked him if he could give us some kind of discount due to the fact that the lady who said she placed the second order with a different card didn't but the order through. He proceeded to tell me that he wasn't going to give us any discount and that we could replace the order. I would like to let pizza hut know that as of what has happened to me tonight I nor and of my family ever order through pizza hut again unless something is done to fix this matter, and thanks to Anthony at the call center in TN my 2 year old son and 1 1/2 year old nephew have to eat cereal for dinner after waiting well over an hour and NOTHING was done. | |
| abhishek Kumar | 10/2/10 |
| our family had visited pizza hut at vadodara, gujarat, INDIA.while having our meal we serveal times asked for a glass of water but none of them responed,they all were busy in gossip. Is that what for we pay? | |
| Steve Cox | 9/30/10 |
| This Pizza Hut in Huber Hights Ohio on state route 202. Looks like it need to be wash down with a hose of a fire truck. IT is dark inside and need so brighting up . I have so friends that will not eat in this Pizza hut . | |
| Vivian L Fisher | 9/30/10 |
| I ordered a pizza for lunch 9/30/2010 I called our local branch which is accross the parking lot at 11:35 am at 12:05 I called to check the status I was told driver left about 5 mins later driver tells me it will be 10-15 min longer I said ok at 12:25 I call store and was told driver did leave early and that supervor Linda did not know where driver was. I told Linda I do not want a pizza that he has been driving around with for over 30 mins and she said sorry. Linda did not offer to make a new hot pizza so I canceled my order. At 12:45 driver calls and said he has a pizza for delivery I told him I canceled order 15mins ago and he said ok and hung up, since he called my personal cell numberI checked the parking lot he still was not there. I have never has a problem before as a matter of fact I live close and this is the store we always get our pizza from. I was terrible since the three of us ( employees ) has to scramble to find something for lunch since lunch was now over. I did a review on line to the store and gave supervisor Linda the drivers cell phone number so that she can call and see where he is at. Uniontown is not that big. I am hopeing to get some satififaction from the store if not there are atleast 10 other pizza shops and I know Papa Johns also delivers even though their pizza is not as good as our local pizza hut. | |
| Bob Jones | 9/29/10 |
| If you have a problem paying the convenience fee you should pick the order up yourself. Not just that, If you don't want to tip the driver for delivering the pizza to you .... You should pick it up yourself. They don't work as drivers for their health. They have to use their own vehicle and pay for their own gas. This goes for delivery at every restaurant. You should also remember to tip your waitress when going to a restaurant. If you don't want to... Then eat at a fast food restaurant and wait on yourself. | |
| David | 9/30/10 |
| This is to address Pizza Hut's retarded policy of forbidding their employees from protecting themselves via concealed weapons. If a person gets the legal permit and works what is probably considered the most dangerous job in America (pizza delivery), then your policy should not be to make them sitting ducks. Shame on you Pizza Hut. I will never buy from you again!!!!! | |
| Irvington | 9/28/10 |
| Hello I am concerned with the recent letter from Pizza Hut La Raza Pizza Inc WingStreet -Donna Bridgewater Human Resource Manager- personal opinion of a homeless shelter to be placed in Irvington Indianapolis Indiana. I believe she does not own a home in Irvington and the misuse of the Pizza Hut LaRaza Pizza, Inc. letter head stationary is unacceptable , which leads us to believe that this corporation with all employees is backing this shelter. This sounds like more of a personal preference for this Donna Bridgewater. We as home owners in Irvington do not care to have any part of pizza hut make decision for our neighborhood or community. As they have used letter head stationary to voice their opinion for what is good for our community. If you could help me with this unacceptable action I would greatly appreciate it. Many thanks | |
| SGT. Joe Fonseca U.S. ARMY | 9/25/10 |
| Gentleman your pizza hut franchise @ 105 clear creek Killeen TX must be must miserable in your whole empire, it look like your corporation is rationing the vegetables and meat for your toppings, it is the worst pizza that I have ever seen it tasted terrible, specialy when I order a supreme pizza I can count two pieces of your toppings in every slice. Honestly I dont realy know how in the hell your company is still in buissness. | |
| DEBORA KINNEY | 9/23/10 |
| ONLY ONE EMPLOYEE OUT OF 20+ STANDING AROUND EVEN ACKNOWLEDGED US WHEN WE CAME IN.NO THANK YOU, NO OFFER OF A SEAT WHILE WE WAITED. MY SISTER HAD TO ASK TO PLACE AN ORDER-WASN'T SHOWN A MENU/PRICE LIST. FROWNED AT BECAUSE I SPEAK IN AN EASILY HEARD VOICE MY DISPLEASURE AT THE POOR SERVICE. THE BIG ITALY PIZZA WAS A HUGE DISAPPOINTMENT. NOT WORTH MY $$ OR MY TIME. MY SISTER WAS SCARED TO EAT HERS BECAUSE THE WAY THEY LOOKED AT US,WHO KNOWS. THIS IS MY PERSONAL OPINION OF MY PERSONAL EXPERIENCE AT THE MEMORIAL AVE.,LYNCHBURG,VA. PIZZA HUT. I AM NOW OFFICIALLY AN EX-CUSTOMER(I'M A PIZZA LOVER,BUT HATE POOR CUSTOMER SERVICE WHEN THEY ARE NOT EVEN SHORTHANDED). NO EXCUSES.THANK GOD WE HAVE OTHER CHOICES IN LYNCHBURG TO GET MY PIZZA FIX. | |
| Fernanda Patiño | 4/11/10 |
| Hi, I'writing from Guayaquil (Ecuador) I will like to complain about the poor cistomer service in one of yours restaurants here( Adress:AV victor Emilio Estrada,Guayaquil, Ecuador) I ordered 1 familiar bacon and mushrooms pizza, and recivied the mipzza with almost the half of the sauce and very cold! I called to the restaurant and requested de cancelation of the order and asked to cancel my cc voucher, the Supervisor (was a woman) she did not tell me:We apologize for the inconvinience or any other thing that is usually used in this situations. She just told me :ok. And hung up the phone!!!!!!!! I'am very upsed for this sitation. Finbally when the pizza guy came over to give me back my voucher and i returned the pizza, i showed him the pizza and he told me: the personel there are new!! So, as they are new, they are supposed to have this terrible customer service???? I don't think so. I took a picture from the pizza, ther's anyway i can send it to you? | |
| smith's | 4/18/10 |
| I am writing to you do to your attitudes of some of your staff. They wanted to argue with me regarding your special that says ANY PIZZA and Topings for $10.00. I have ordered this before from same location a month ago and the person who took my order was fabulos..But this time he wanted to argue with me about 1.50 charge..anyway after 5 min. on the phone he took my order correctly. now I am worried if the pizza is going to be messed up or who knows what else.!!! I almost hung up and went to your competetor Papa johns. you need to teach your staff that customer service is what keeps your repeat business and keep them having a job!!!! | |
| Phillip Calabrese email pcroyal2@aol.com | 5/9/10 |
| Gentalman,I have a great pizza item I would like to offer you.Pizza Hut would be the first to introduce it to the public.I guarentee you increased sales.If you are interested please contact me. | |
| Noemi | 5/13/10 |
| Usually my rating would be a 5 because I do like your pizza especially the stuff crust, but ever since all the Pizza Huts in the Rio Grande Valley changed to Bistro my rating went down. You see, one of my favorite Pizza Hut dishes was the Primavera. Hmmm...so good! But now NO ONE has it on their menu anymore. Usually I would not have made such a big fuss but I am now 5 month pregnant and have been CRAVING this dish FOREVER!!! My hubby, bless his soul, has been calling all the Pizza Hut's in our city and neighboring cities but no luck. Is there any Pizza Hut here in the Valley that still has this item? Please let me know at nb_46@yahoo.com. Thanks. Much appreciated. | |
| Scott Bear | 5/15/10 |
| I called to order a couple of the large supreme pizzas that are currently advertized, nationaly, at $10.00 each. I was told they do not honor the offer. Why do they carry the Pizza Hut name if they are not going to honor the promotions? It might seem like a little thing to you, but if I say something! I do it! We went to a compeditor and probably will continue to do so, at least in this town. | |
| Tina | 5/18/10 |
| Hi, my latest experience was with a delivery from store 023580 in district hgts md. It was THE worst pizza I've ever gotten. I called the store, only to be told by someone named Juanita, whosaid she was the Mgr tonght, that you'all changed the cup sizes. Please take my advice and bring back the pizza that I love. I shall NEVER buy another of my favorite pizza until you do. You cannot save money on ingrediants if WE don't buy your product. I hate to say this, but Ireally wanted to go on Facebook and begin a boycott. I love this product that much. Also, it did not help that the employee Juanita had such a bad attitude. Irequested that somone return to my home and pick that stuff back up. And finally You all need a better way for loyal customers to contact you. I need a telephone # The employees say to go online. Ityped this on my cell phone. By the way, I,m 50 years old, and this is not easy! I do expect to hear from someone. Rford3204@aol.com | |
| Jackie McEntire | 5/19/10 |
| The delivery service in Topeka, Kansas, will not receive a good impression report from my uncle when he returns to Scotland next week. My mother and uncle are in their 80's and decided to order a pizza. Everyone, including my husband and I, told them Pizza Hut was the best. Mom had never ordered for deliver before so I did it for her. I was told the pizza would be delivered in 55 minutes. An hour and a half later, she received a call saying the delivery person went to the wrong residence, which happened to be on the opposite side of town from her house. The individual I ordered from repeated the address and and phone number to me and still somehow managed to screw it up. Mom was told another pizza would be made and would be delivered soon to the correct adddress. This was at approximately 7 p.m. Three house later, no phone call, no pizza. The next day, my sister-in-law visited the Pizza Hut in North Topeka, where mom lives, and received a free pizza. Needless to say, good pizza or not, this will be the last time my family orders from Pizza Hut and I will be happy to share this bad experience with anyone who will listen. I would appreciate someone contacting me so I am sure this was read: Jbroeyes@aol.com | |
| Employee | 5/26/10 |
| smith's 4/18/10 I am writing to you do to your attitudes of some of your staff. They wanted to argue with me regarding your special that says ANY PIZZA and Topings for $10.00. I have ordered this before from same location a month ago and the person who took my order was fabulos..But this time he wanted to argue with me about 1.50 charge..anyway after 5 min. on the phone he took my order correctly. now I am worried if the pizza is going to be messed up or who knows what else.!!! I almost hung up and went to your competetor Papa johns. you need to teach your staff that customer service is what keeps your repeat business and keep them having a job!!!! I am a ex Pizza Hut employee and I tell you that I had that attitude from the Pizza Hut staff just like that. They are the most miserable low life staff I ever encountered in my entire life. I had been bullied and harassed with the manager encouraging all of that and finally I got fired. Customers LOVED me becasue I was always good to them and make sure their orders were not messed up. But because they are low life they hire low life their CS will always SUCK. | |
| Ramirez | 5/27/10 |
| I walked in for a carry-out and was told I needed to give a number. I just wanted a pizza,I was going to hang out there to get it, I even had to wait for the cashier to count their till before taking my order which is fine, if i could have subsequently ordered the pizza but no I had to give my number, so I left then called to get the corporate number but was given a bogus one instead. I am really upset, I just wanted some pizza and wings.The Pizza Hut on pigeon pass in Moreno Vally is the place that demands a number, no other pizza place I have been to does that! Why do you do that Pizza Hut?! | |
| Mia Mayes | 5/28/10 |
| From about March had problems with Pizza Hut so much that I too am going over to your competion and they don't have good pizza but I REFUSE to spend any more money on pizza that's not the way I called and ordered it. And to be made to feel like I was trying to steal was too much. Last night was the last straw the driver did not have change and instead of giving me the pizza for 16.00 he charged me 17.00 the pizza was (16.23). if I could give Pizza Hut minus stars I would give them. Even the General Mgr was no better but i guess that par for the course. The mgr Gloria wasn't any better. The order takers were good and all the driver except the one I had last night. Store number # 312020, on the North side of Houston. I am done, and I don't need a call or email me! | |
| alissa latham | 5/28/10 |
| I don't usually go to pizza hut but I decided to because it was write there. The service was horrible. First while the cashier was taking my order she was laughing, playing, and talking to her co-workers while she was talking to me. What made it even worst was the manager was standing right next to her doing the same thing. Than I asked if they still had the five dollar pizzas she told me no than five min later I saw her giving the pizza I asked if they had to another customer. This was the worst service ever and I will never n my life go back. I rate pizza hut a 1 poor because of there poor service | |
| Patricia Salazar | 6/1/10 |
| Ok so im really up set right now not only did my order came delivered wrong on 5/22/2010 but when i called the store they said there was no manager there and that i would have to call back Tuesday after the holiday, no offense to any gay people but this guy who acted like a girl was suppose to be the manager his name was Christopher or so he said. i explained that i paid for a pan pizza supreme with extra mushrooms and i got half cheese and half something called Hawaiian, i said that the person that took my order that day was incompetent and he said i was disrespecting him thats when i got furious! i said if your a store manager how can you tell me im disrespecting you i have an opinion about the person that was there cause they didnt have my order right but in the middle of me talking he kept on cutting me off and telling me that i didnt come up on the system he can barely repeat the word "incompetent" and said that i needed to let him talk and i yes of course as soon as im done trying to explain what happened he said mam im doing you a favor. i said a favor? sweet heart i paid for a pizza i had to throw away your not doing me a favor your doing your job! and he replied with mam can you stop talking cause we are wasting time... i can not believe this guy is a manager and at the end he asked me for my address 4 times! and said again that he was not suppose to send me anything free! how is it free if i didnt get what i wanted. i want someone to call me back and this will be the last time i order from you guys, there is so many other pizza places, i would think that with the way the economy is you would want to keep your customers not mistreat them and make them go to the competition. my number is 786 291 7876 by the way i work for the Miami Herald and i really dont want to put an article about this so i hope i get a call back and i want Christopher to apologize he was rude and made me feel as if my money wasnt important and as if he was wasting his time with me since he said that him self!!! | |
| Mark clark | 6/2/10 |
| The location in Cleburne is awlful. Flies by the hordes. Only one person taking orders cleaning tables and answer phone. For the past four times I had to clean my own table and get my own drinks. Very dirty tables and floor. I am notifying the Texas dept of health and the city. | |
| Lita | 6/2/10 |
| Your Store On Georgia Ave NW Washington DC Is By Far The Worst!!! The Employees Are Terrible, and Their Attitudes Are Even Worst!! Then The Driver Takes A Whole Hour and a Half To Deliver My Pizza but Doesn't Have Change For a $20!!! OMG, I'm Disgusted With Them, You Have Got To Get Better Staff! I Work In Retail Myself and Their Customer Service Skills Are Horrible!!!! Please Fix This Soon, Pizza Hut Is My Favorite Pizza! | |
| tina shumpert | 6/4/10 |
| hello i have order from you louisiana store many of time and they always miss up my order whats the promble if they cant get it right the first time then i think we should have some one in there who can take ordes and do it right this is bull | |
| Lisa | 6/6/10 |
| How would you like to go into a local pizza hut and you are with family who are in from out of state and have really great service but when you go tonpay for your meal the store manager and some other employee who I didn't get her name, are so high they almost knock you down with the smell of pot! I was so upset and my husband and I grabed our kids and out out of state family and left. We didn't even wait for our change. It was so strong!! I am going to contact someone on this because this is uncalled for. | |
| Rachelle C | 6/8/10 |
| Hi my name is Rachelle and I live in Pompano Beach, FL and the past three times I have tried to call and order from the Pizza Hut on sample road in pompano I have called well before closing time and they do not answerthe phone!!! I called all the pizza huts around to see if there hours changed or if they suddenly changed there phone number bu no I had the correct phone number and they should be open four other pizza huts told me. I love your pizza so I ordered from a different one and traveled 20 mins because I couldn't get it delivered! And the first time this was ok. But by the third time I'm writing this. I don't understand why they have a scheduled time to close but just quit answering the phone I am in a band and we eat pizza religously but I'm not going to travel across town anymore! Please email me if u decide to talk to someone at the pizza hut on sample road in pompano beach Florida ! Fortunate-fool@live.com. Thanks, rachelle | |
| TOMMY | 9/6/10 |
| STAY AWAY FROM THE chicken wings ALL DRIED OUT MUST BE FROM YESTERDAY. | |
| Ferd | 9/6/10 |
| Last night I ordered the "Big Italy". The driver asked me to notice the green paper stapled to the receipt & take the survey. The "Big Italy" is advertised as $12.00 with 3 toppings. I took the survey & when given the message box I wrote: "WTF is the $2.50 "CONVENIENCE FEE"? I understand we are all experiencing tough times economically & Pizza Hut is no exception - you've had to make major adjustments to the portions etc. to stay competitive & make a profit. The "Big Italy" "LOOKS" big - but it's hardly more than a medium pizza. I'm not surprised by that. I am however really upset with Pizza Hut over the "convenience fee" bull crap. THAT'S a surprise - the $12.00 pizza turned into a $15.34 pizza. It's advertised as with 3 toppings so I EXPECTED $12.00 + tax. Here in Florida that would come to $12.84. It's not the drivers fault so I tipped him - no problem. So for $18.00 I got a medium 3 topping pizza magically presented in an oval shape that looks BIG. I won't be recommending that to anyone." It's my fault for not asking for a total price. I noticed later at the bottom of the receipt "Driver gratuity not included". Bye-Bye Pizza Hut | |
| Aiman Mohamed | 9/7/10 |
| Talking about poor customer service. Where do I start, from the time i was cut short trying to explain my situation or where I was mislead and given false information. I am reffering to the 2153 american blvd in orlando location. You guys should be embarresed of yourselves. I don't care if you make $7 an hour, you can't put a dollar amount on common courtesy!!!! My number is 954-657-3123 to anyone who works for pizza hut that cares enough to give me a call. Needless to say that's the last i order from you | |
| William | 9/7/10 |
| On Sept. 3rd, 2010, at 6pm, an order was placed at our local Pizza Hut. A party had been planned for the evening and while eating one piece of the pizza, I experienced a piece of fuzz with hair in one of the pieces of pizza I was eating. I phoned the manager and requested a refund for the orders that were replaced. He only replaced the pizza that I had bitten into. I was very dissatisfied and have emailed the corporate office 3 times with no response of this occurrence. What is it going to take to get a response? I will not order from Pizza Hut again. | |
| Audrey | 9/8/10 |
| On 9/7/10 I placed an order at a new Pizza Hut location in the area. I placed my order over the phone. I ordered Lasagna, and an extra order of breadsticks. My husband picked up our order, and after getting it at home, I noticed I was given the Chicken, which I hate!! I called Pizza Hut back to note their mistake, only to be told that they didn't have any Lasagna. I asked why I wasn't told this over the phone when I placed my order, instead of being sent something different. I was then asked why I didn't like the chicken!! I told them I could not eat chicken, like it was any of his business anyway!! I finally agreed to get the Pasta Marinara, which was terrible!! I WANTED LASAGNA!!!!!!!! Your employees should be informed of what is available when an order is placed!!! | |
| leonard decker | 9/8/10 |
| store # 703105 i ordered three of those big pizzas that are almost 2 ft and an order of two honey bbq wings and two orders of mild wings and three ranch dressings . well my pizza was cold my wings he dropped on the ground and gave them to me and did not bring the ranch did not offer to get me a new order of wings and took twenty mins to get the ranch to me i mean if i wanted cold pizza i would have i complained to the store manager about it and he is going to refund my money back to me in two to three days but i doubt it will see if they dont thiss wont be the last time i complain call me crazy but when you order pizza i think it should be hot | |
| | 9/16/10 |
| The RGM at the Pizza Hut in Lafayette, La on St.Landry St. , Curtlynn Christmas is totally disrespectful and doesn't have any idea how to treat people. She has the nastiest attitude ever! She shouldnt have a job there especially as manager because she is totally rude. The employees there also say how Christmas is rude and treats themlike total garbage! Something needs to be done she has to go ! | |
| Nanette Pramik | 9/19/10 |
| I am writing regarding your St. Mary's, Ga. location. You have recently undergone management changes which were long overdue,which is wonderful. My issue is with past and present management regarding minimum wage laws and your wait staff.You pay normal waitress minimum wage as do other restaurants in the area, my issue is that there are no dine in customers due to the filthy booth upholstry, warped wood paneling bowing off the wall and black mold on most of your wall paper and wood work.I would not dine in and would assume that these problems are apparent to other customers as well which is why dine in sales are so low.There might be 4-8 dine in tickets a night leaving $8-$20.00 in tips for the waitress. The wait staff are instructed to claim tips to bring them to minimum wage rather than claim the actual figure. If they claim the actual figure the mgmt. changes them at the end of the week to avoid paying them the difference to bring them to minimum wage. This as you know is ILLEGAL !!! You are open to a class action law suit and fines by the Government. You at the least owe the waitstaff back pay for the amount to bring them to minimum wage for hours worked. How can a corporation promote such grossly negligent federal hourly wage fraud?!!!! | |
| Kim | 9/18/10 |
| My ratings aren't for the service it is because of the manager. My mother has worked as a delivery driver for 23 years at the same Pizza Hut. My sister has also worked for the same Pizza Hut for many years too. They helped make it what it is or what it ever has been. Their reward for this: they bring in a manager who is not a nice person and says family should never work together even though they have worked there for years and have always worked together fine, as past managers can tell you. The manager cuts their hours so my mother is only working like 3 hours a day and my sister has to work 6 days a week just to get her hours in. When my niece, who is a waitress there too tell her that grandma can't make it on that when they had recently built a house and had house payments, the manager said, "Then maybe she should sell her house." In my opinion this reflects on Pizza Hut as being a not family-oriented place to go to. And now she is trying to set my sister up as a thief when everyone that knows her knows that there is no way my sister would do that, including any past manager. Pizza Hut has been her life for many years and she has put so much into her work. But this woman will do whatever she has to so she can get her way. Well I am telling everyone now that if you ever go to Ottawa, Kansas, to stay as far away from Pizza Hut as you can because the manager here is a heartless person. My mother got fired for saying a cuss word,DAMN, even though most all of them cuss there. In my opinion this was senseless and put a 65 year old woman jobless that probably won't be able to get another job and she worked hard for them. | |
| Luci | 9/13/10 |
| Pizza hut in edgewater md...terrible customer service..waited over an hour for my phone in order...pizzas were cold...they didn't have my breadsticks ready..ask for money back..manager was total D bag!!! | |
| William | 9/14/10 |
| Recently, I have written a complaint as noted above. I have talked to the corporate branch on 2 or 3 occassions. I was told that I would receive a call in 3-5 working days. Have I received a call back? NOOOOOOOOOOOO. Also, I was told that I would receive a call on Monday, 09/13/10. Did I get the call? No. I will call today and try again. This has completely added "insult to injury." Not giving up until satisfaction is granted. Now ordering pizza from Dominoe's and Pappa Johns. | |
| Ty | 9/2/10 |
| I went to the Pizza Hut 006895 on Hwy 64 east Boise City. OK 73933. Phone number 580-544-2528. The date was 09/02/2010. I went in there about 1940Hours and I was not greated at first. Then this palto ~fag it~ approached me and said do you want it for here or take out. I then said I dont know now. He said seat yourself. This persons name was Uriel. Anyways I was tired and hungry because I was working all day since early this morning. I waited and waited for about 20mins and after this other couple waited along time to get their order in he still did not bring them any of their drinks. He still to that point did not ask me what I wanted to drink. He took the menus that the other people had and threw them at me. They were hitting each other with them in their heads. I asked him what was the hold up. He said to me " If you don't like it, then you can leave". I then requested to speak to the store manager. Uriel told me he is the manager. I said to him your tag says Crew Member. Then he said she is not here now. I said you need to call her then. He then said what ever to me and put his hand up to me. I ate at the place before earlier in the spring/ summer time and it was great service then. Well the manager came up and she explained the were short staffed. I advised her that he was bad for business. She asked me what she can do for me. I was so mad at this Uriel guy that I had looked up the corporate phone number for Pizza Hut and asked the manager if that was the number and she advised it was. Other people walked out as well. I then walked out. Because of Uriel and the way that he treated me, I will no longer eat at any Pizza Hut ever again, unless they FIRE him for the way he treated his customers tonight. I told the manager that she lost business because of Uriel. Also apparently they lost 8 people and they were short staffed. 2 cooks, 1 drive thru which in my opinon she had no clue on what to do then Uriel tryingbto run drive thru take orders and ring peoples orders out and do the to-go orders. What a messed up Pizza Hut. | |
| Mark Peterson | 9/4/10 |
| The worst pizza I have ever had. I will never purchase any thing from pizza hut again! | |
| Eve | 9/5/10 |
| They served my pizza pie on a cracked dish, were trying to clean the filthy floor with a broom while i was eating, employees wear filthy aprons, flies all over, dirty tables it may me disgusted just to see that filith in the place. | |
| linzi | 9/5/10 |
| i went into the pizza hut in blackfoot idaho and received the worst care possible. last week i ordered a italian pizza when we got it home it was burnt to a crisp event the cheese was burnt we called and complained and they did at this time put a $12 credit on my account, so we decided to give them another chance BIG MISTAKE we ordered a $12 pizza with pepperoni sausage bacon mushrooms and olives plus a order of cheese sticks, when we got home the pizza had NO BACON OR SAUSAGE very little pepperoni and the cheese sticks had cinnamon taste to them, we called and complained again and the employeee refused to give me the corporate offices number so i decided to come the web site. i will no longer use this pizza hut and will be telling people i know of the terrible service and pizza we received please contact me with an explanation for this kind of customer service i would think in this economy you need all the customers you can get but you have certainly lost this one lrednour8@yahoo.com | |
| jerry jones | 6/15/10 |
| i went to our local pizza hut lastnight to place an order,after i finally was waited on and paid for the order the man told me that it would take about 30 to 40 min.it was very hot inside the place so i deceided to ask them to deliver the pizza to my house thats when all hell broke lose.I might add that my family and I have been eating at this place for at least 20 years, the man told me that he could not change my order to delivery from pickup after i paid for it.He ask the manager to talk to me ,the manager was very rude and told me the same thing.I asked him why and he just said that the rules,so i asked him to refund my money.He got loud and called me curse words and asked me to wait outside,Ithen asked him for my money again and he told me to leave,I said that i would leave but i wanted the money now.He told one of the employees to call the police and told me never to come back again,finally after more yelling and cursing he gave me a refund this pizza hut is located in nicholasville,ky.I well never eat there again and nether well my family and friends | |
| Dave | 6/16/10 |
| Your advertisement is misleading: Any Pizza. Any Size. Now Just $10. Don’t Miss Out. Only at Pizza Hut is a joke. I order from our Lexington Ave. Pizza Hut in Mansfield, Ohio and they only honor up to four topping and your ad says any topping. I always have to argue about this and get nowhere. | |
| Virginia beach. Va | 6/17/10 |
| So this past Friday I called in a orde for pickup at 8pm on the dot theysaid it would be ready In 30 mins. So I go to pick it upand say it will be another 5 mins so I wait and wait 15 mins more I go in the store and calmly ask for my food ad they cant seem to find it. So after and hour of waiting I finally getmu food and the manager Tanya gives me a 20.00 credit. My food came to 26 and some change hhhhhmmm wierd. So anyway I order pasta tonight and after 30 mins they call me and say they are out if the pasta for the night WTF ? So again I speak with the manager Tanya and she remebers me. And says what can she do to fix the problem?I ask for 2 pizzas She said she will put a rush on them 30 mons later they show up. I still have the driver a full tip at that point it is 9 pm. Now 11 pm the same manager Tanya calls me to make sure everything was ok. I told her thank you for waking me up, I have to work at 6 am. This is the pizzahut located In the parkway shopping center off of Lynhavenn parkway in Virginia Beach VA. I just called the corporate # let's see if I get a call back. | |
| Temple hills MD | 6/18/10 |
| The customer service is the worst in the world by far. Everyone is ghetto and don't speak proper english. I have never heard of a delivery service that doesn't bring food to your front door. | |
| miscelaineous33@yahoo.com | 6/20/10 |
| LISTEN UP! RATING IS 0 stars, BEYOND POOR! 1st of all, the ad/signs for any pizza, topping, crust for $10.00 is a lie! False advertising. Stuffed Crust cost $2.00 more! We went to the Pizza Hut in Nampa ID on the Nampa Boulevard. Outside looks like a dump. INSIDE: Well there was ONE waitress-for whatever reason, We do not blame her for the service as she was only the one. There was a busted seat bench when you sat down. We had to WALK UP over and over and ask for drink refills. We ordered 2 lunch specials and one to go. We waited and waited-they brought the to-go one 1st??? Which will obviously be cold when it arrives at home. We then got breadsticks and 45 min later our small pan pizza's arrive. My son hates black olives and this was covered in them, he did not order this pizza! It took another 30 min for another pizza! The salad bar looked old and out of things, I asked the waitress for more broccoli and beets, She said, THERE IS NONE! What is up with that??? I cannot tell you how poorly managed and disgusting this Pizza Hut is. And the bathrooms, oh my gosh, good thing the sign is on the men's as the woman's sign is missing. To get to the toilet you have to navigate around the baby changing table and it is folded up, A large person could never get to the toilet. Toilet is filthy gross dirty, rings and stains, sink gross and no paper towels, dark and dirty, walls all stain with with water marks and stains running down walls. SOOO GROSS!!! this pizza hut gets our vote for being the biggest DUMP ever and we will NOT return until it is fixed and remodeled. What is more frustrating is this happened a few weeks back and I e-mailed this complaint to the website listed in the store, you know where you CAN... ha ha, win $1,000 for your opinions and to this day have not received any contact back from Pizza Hut Corporate Office!! Do you not care how your Restaurants are run? Very frustrated that paying customers should even have to complain at this magnitude. Speaking of paying, the waitress did give us a 20% discount...IT SHOULD HAVE BEEN FREE! | |
| Les Cannon | 6/20/10 |
| I just saw one of your T.V. advertisements stating any size any topping any crust for 10.00 yet I ordered 2 large pizza with stuffed crust and was charged 1.50 extra I feel that is false advertisement and because of this I will no longer order from pizza hut. If there is a diclosure on the advertisement that states stuffed crust not included most people dont read that plus in small letters you need to state that in your advertisement. | |
| Michelle | 8/26/10 |
| I recently called in a order to the Pizza Hut on Eastchase and 30 in Fort Worth Tx and the people there are very rude and not customer friendly. I ordered a pizza and some hot wings. I asked the rep for the smallest order of hot wings that they sold and she stated that the smallest order was a 14 piece. So not working at Pizza Hut I said again that I wanted the smallest order of wings. So then the pizza finally arrives and I call the store again after looking online and seeing that it wasnt the smallest order they had and asked to speak to the mgr. The manager was speaking in the background and said that she was not getting on the phone bc she didnt have time for that. So the rep that was on the phone said that she couldnt give me nothing free. I then stated to her that I didnt ask for nothing free what I asked for was the smallest order of wings and I do know that it dont cost $11. So then she states that she needs to have the entire order brought back and that she will fix it and send it back out. Not caring that it is 9:00pm and my family needs to eat bc we just got home from work and have to return in the am. So then I asked her why cant she just take what was messed up and fix it and redeliver it. The manager then stated in the background "do you want it or not". This is not the way to treat your customers. I have plenty of connections and will be telling others abt the experience and take my business else where. People need to realize that if it werent for us customers then they wouldnt have a job. | |
| Lane | 8/28/10 |
| The employee I ordered over the phone said I could not get a $10.00 pizza when I ordered the same pizza from the same location 2 weeks ago. Please Take Care Of This Issue Thank You | |
| Nikki | 8/28/10 |
| Oberlin Ohio Pizza hut sucks!!! The server is rude touches her mouth picks up glasses with her fingers in them. I have had this server more than once and I have had friends and family that has had the same issues. Oh not to mention that I gagged on my pizza because it was still doughie in the middle. Oh and I didn't even get what I ordered. Please fix this so I don't have to drive out of my way to the location in medina. | |
| CommissionerGraham | 6/23/10 |
| Ok, see the irony here is that every review I've read thus far depicts the consumer contacting someone on a Corporate level and/or still continuing to not obtain any response whatsoever. My experience happened just days ago and to be blatantly honest, I'm still infuriated. Upon arriving an hour and a 1/2 late w/ a cold pizza that was promised w/in 20 minutes, I contacted the local restaurant (Rancho Cucamonga, CA) and obtained $25 credit when speaking w/ a manager. Less than a wk later, I went to order the pizza and OF COURSE, it'd be too much like normal to NOT experience a hassle for the promised credit. I went over the credit amount and had to pay for extra items out of pocket and while I was fully aware of this, I went to give the delivery guy $ and upon handing me back some wrinkled one's from the $20 I'd given him previously, I was informed that he was instructed by management NOT TO CARRY CHANGE!!!!?!?!?! If that's the case and he's the ONLY delivery guy, he's making some pretty hefty commission! Once I phoned the local restaurant I was made aware that this was NOT the case and said delivery guy was forced to return to my place of residence to supply me my monies alongside a letter of apology. A moment ago, I contacted a Corporate # for Pizza Hut and was greeted by someone in Texas, mind you I'm in Southern California. She, in her sarcastic Southern accent, informed me that Pizza Hut's are all independently (yet Corporately owned), meaning that while your experiences may vary, you are left to contact and resolve the issue w/ one specific location for your region. << W/ that stated, I inquired on how to obtain a # to the Corporate office w/in my region and she of all people, recommended I go online or contact the same office that was giving me the problem in the 1st place. SMH (Shaking my head). How effin' dumb is that?! Pizza Hut, GET IT TOGETHER! | |
| wayne in maryville | 8/4/10 |
| we had a pizza (large mushroom onion hambuger) last night and their was not enough on that pizza for a small. their did not seem to be any cheese or tomato sauce. i know that that a big pizza is only $10 but i would be glad to pay more for a pizza hut pizza like we got in the past. we will not buy any more pizzas from pizza hut. we will buy a frozen pizza and cook it our self, it will be better. pizza hut will soon be a thing of the past like other store that thought they could serve what ever they wanted and keep on going. so long pizza hut i can't say it been nice. | |
| steven | 8/4/10 |
| Please bring back the big new yorker pizza its deliciouse | |
| Leesa Almosa | 8/4/10 |
| I am a disabled veteran & the primary care-giver for my grandson. We live alone & there are many times that I am unable to stand in order to fix our evening meal. I have ordered delivery many times from the Pizza Hut here in Monticello, AR. On this date I was refused delivery service even though deliveries have been made to my home before. I had to find someone to go & pick up our order for us. When speaking to staff they informed me that my house was too far away to deliver to, even though they have delivered here several times before. This will be the last $32.00 that I will ever spend with Pizza Hut in this area. There are 2 more pizza places that I can use. | |
| Laschelle Coleman | 8/5/10 |
| I Order a 10 pizza beef the pizza was nasty also i order some wing the wing were so nasty that i just left they were to hard to even eat i will never eat at Pizza Hut again because that was $20 down the drain | |
| Mr. & Mrs. Eaton | 8/16/10 |
| My husband an I went to have dinner at Pizza Hut located on4822 St. Hwy 30 Amsterdam New York 12010 on August 10, 2010. We were so disgusted with the appearance of the restaurant. The silverware was dirty, seats were filthy, the containers that hold the sugar's were caked with food and so sticky, the shakers for the parm cheese and hot pepper flakes were just about empty, the wooden boarder around the booths were sticky and covered with food, the curtains were half on and half off, the salad bar was maybe half full. When we went to pay our check I noticed several spatulas on the floor behind the counter I was completely disgusted. The restaurant was not busy at all and several of the employees were just standing around... I didn't even dare use the restroom. My husband and I will never go there again... | |
| Sara | 8/16/10 |
| I would like to share with you and everyone that I know about what happen at the Pizza Hut in Pittsfield IL on Saturday between 5:00 and 5:30. We went to Pizza Hut for my daughters 9th birthday supper and we had just gotten her a new puppy that cost $150.00 because her dog got hit by a car back in February. She really wanted another puppy so we got it for her. Not even an hour before getting to Pizza Hut and 3 of the emplyees had stolen her puppy that we didn't have an hour yet.One of the emplyee throw the puppy in a car with the window up { which we had her in the shade with water} later we found out that one of employee throw the puppy in the manager's car. we did get the puppy back but had to take her to the vet due to her having a marks from being throw in the car as she didn't have any marks before this happen. NO ONE ask if the puppy belong to someone in the Pizza Hut. They just stole a little 9 year old girl's birthday present " her new puppy" Sorry in my book that is the lowest thing anyone could do. SO PLEASE KEEP IN MIND WHEN VISITNG piZZA HUT IN PITTSFIELD IL TO LOCK YOUR CARS AND TRY TO SIT BY A WINDOW SO YOU CAN WATCH YOUR CAR! You near know what they MIGHT steal next!! thank you Pizza Hut in Pittsfield IL for ruining my little girls 9th birthday! | |
| J. Walker | 8/13/10 |
| I think the start of the call center when calling in an order was the dumbest idea yet. I have called several times to place an order and on one occasion my order was placed with the wrong pizza hut. It was sent to another town. This time I placed my order and it was sent to the right place but I was told that the order would be ready in 25 min. and not only was it not ready it had just been sent to our pizza hut. Now I get to wait another 25 min. for it and drive back across town to pick it up. Next time this happens I will cancel my order and you can throw it away. | |
| James Morgan | 8/14/10 |
| Hello,first of all I would love to see pizza hut be the first Major Pizza company try Ground Turkey on some of their pizza's seeing that people are eating more healthier,also Turkey Pepporoni and Turkey Sauages.These are some ideas I hope u guy's take in consideration.Thanks | |
| Carrie | 6/26/10 |
| I ordered 2 pizzas last night (Friday) and they were without ANY sauce and we asked for EXTRA EXTRA sauce. They were also burnt! I called and the woman said "We can remake & redeliver them but you will have to pay $2.50 for a delivery fee". I told her I wasn't paying a dime for something they messed up. So basically she got upset and hung up the phone after I went on about not ordering burnt pizza. I was in shock that she was treating me like this. And, she was the MANAGER! Her name was Jasmine Jackson. It's the Tucker, GA location off Hugh Howell. Needless to say, I never got new pizzas and paid $26 for something we coudln't even eat. I tried to call a 2nd time and she passed the phone off to an employee that had just arrived on his shift. He was rude by saying "Well, I'm not delivering the pizzas for free". That's when I had to hang up b/c I realized they did NOT care and weren't going to do anything. By that point, I was scared the pizzas would have been tapered with or spit on. Sad.. 3rd time pizzas have been wrong from that location and there's even a note under our name how we like the sauce. | |
| JoAnn Schloe | 6/27/10 |
| We went to the Hut today in Forest City, Iowa. We had seen the ads for any size pizza $10.99. They would not honor that ad and said that only the medium pizza would be at that price. What's going on here? Can't we believe the ads that we see? I don't feel that this is fair and we need to know the reason why this happened. | |
| jerome urbino | 6/30/10 |
| i am trying to search online for a way to contact your corporate headquarters and I stumbled on this site. I am not from the USA but I want to complain my very bad experience in one of your pizza hut branches here in the Philippines. the branch is located in glorietta 4, makati city, Philippines. The incident was very alarming since there was a small cockroach on the iced tea that my daughter already drank. we were asking for an iced tea refill then we saw this cockroach inside the glass. the manager immediately took the glass with cockroach and hid it. she didn't even apologized, what she just said is we won't pay for all the refillable iced tea that we ordered. before that incident we already asked for an iced tea refill 3 times to different personnel but no one bothered to refill it. our other orders also took a while to be served so we canceled those orders. i hope you can do something about this. | |
| Brenda Beals | 7/5/10 |
| Customer service at pizza hut in santa fe NM at the santa fe place is not there. I thougt any pizza for 10.00 I guess it is only regular pizzas. Last time I go to pizza hut. I saw the manager eating wings right in front of customers. How wrong is that? When you hire people maybe you should give them I class in customer service. Boycott pizza hut! | |
| Deborah | 7/24/10 |
| I ordered a pizza from the coors and central pizza hut in Albuquerque New Mexico, while i was staying at a hotel, my boyfriend had over $80.00 in his hand when he opened the door to pay the driver the bill of just over $20.00 , the money was a little out of order, and my boyfriend (not thinking) gave the driver all the money to get the amount of the bill and the driver took off as quickly as possible and when he turned around and gave me the money back there was only $48.00 in his hand shorting him a $20.00 bill, so i called the pizza hut and told them the situation they put me on hold for a long time and then a girl came on the phone and told me that she was going to print out all info from register to give to manager, and then put me on hold again, then girl sounded between 18-21 yrs old very young voice, she said her name was Leandra and that she was the manager and was going to call me back as soon as her driver came back to the pizza hut, when i did get a phone call back it was someone named Michael and he said that his driver said that we only gave him $25 and that his driver would not llie about something like that but maybe my boyfriend would. and he didn't know what to tell me about the situation, he then hung up on me, Never going there again, and they should all lose their jobs for being so dishonest. | |
| ARTHUR CURRAN | 7/9/10 |
| PIZZA HUT NOW HAS A NEW SCAM ! THEY SELL YOU A PIZZA FOR $10., ADD A CONVENIENCE FEE FOR DELIVERY (WHICH IS NOT CONSIDERED A DRIVER GRATUTITY) AND THEN TAX THE TOTAL AMOUNT ! TO ME THAT IS ROBBERY TO CHARGE A FEE FOR DELIVERY THAT IS NOT PAID TO THE DRIVER AND THEN TAX THE FEE. I AM REPORTING THIS TO COLBERT COUNTY TAX DEPARTMENT AND WILL TELL ALL MY FRIENDS ON FACE BOOK AND TWITTER NOT TO BUY FROM PIZZA HUT . | |
| loronica hartsfield | 7/15/10 |
| The store on University Drive in Durham NC needs to be trained in how to make pizza and bread sticks. I know the economy is bad and business all over is cutting corners to save a dollar. But scheming on toppings that I pay extra money to get is ridiculous. For the second time I ordered the combo for lunch which includes a personal pan and bread sticks w/ drink. The pizza has 6 slices of pepperoni on it and there is hardly any cheese at all on the bread sticks that they charged me extra money for. I specifically asked the when ordering the bread sticks w/ cheese to make sure they actually had my money worth on them. And of course they didn’t and to mention they were nearly burnt. I have taken a picture and would love an email addressee to send them to. | |
| Diane Lasater | 7/15/10 |
| Hi last night 7/14/2010 I called three pizza huts in the surrounding area of Van Nuys to have pizza delievered, each place told me they do NOT deliever to 13351 Burbank Blvd, Van Nuys, Calif 91401. Funny there is one in a short driving distance. It was hot out, we didn't want to go out after working all day. So we ended up disappointed, went out to Greco's in Sherman Oaks less than a mile away and ate out. I am truly disappointed in Pizza Hut. We are upright citizens, have been doing life awhile and it's ashame that there are flyers in our doors every other day and pizza hut will not be compliant. | |
| Julie | 7/16/10 |
| Hi I would like to complain regarding those DISGUSTING BAKED BUFFALO WINGS they sell in pizza hut at 5262 PEARL RD PARMA, OH, 44129 they are nasty and I try to talk to them to see if there's any way they can start selling the wing street wings like they sell at the other pizza huts and they say they can't do that so thanks to them I had to take a couple buses to a pizza hut that does not sell does nasty baked wings and ended up in a hospital because I have epileptic seizures since I was a kid and had a bad seizure and got hit by a drunk driver and that all could have been avoided if only they were selling the real wings from the begining so I would appreciated if some one can tell this pizza hut to please start selling the Wingstreet NON BAKED Wings. July 16, 2010 | |
| April Knight | 7/21/10 |
| Okay, my complaint is not with service but in a different area. I live in Biloxi,Mississippi and I just recently lost my job where I'd worked for over 3 years. I saw two positions with D'Iberville Pizza Hut that I qualify for who have sent me emails saying that can't hire me because I'm over qualified! I'm out of work, that store needs someone for this position and if they would've at least called me and looked at my resume, they'd know I could do it. Apparently it's that they can't pay me what I use to get paid... okay and I've accepted that fact...otherwise why would I have bothered applying for the job? I'm tough, open minded, fun to work with, have a 'lead by example' attitude and can do the job! I just left a message with someone's voice mail at a corporate office in regards to this and I'm hoping I get a response soon. Next step, is to go to the EEOC and complain about some of these companies for discrimination due to my age maybe? Or my qualifications? Or what? I'll ask them and find out why businesses do this to people. AMERICANS NEED WORK, YOUR COMPANY HAS POSITIONS TO BE FILLED, GIVE ME A JOB THEN! Also I think sometimes that the managers at these places are too young and immature to totally understand and to do great customer service! Someone please respond! my email is: aprilknight43@hotmail.com | |
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