Prada Usa Corp Corporate Office | Headquarters Contact Phone Number & Address

Kelley C

11/3/11

When I was in NY, I went to the 5th Avenue location with my bag & authenticity card to see if I could order a replacement metal foot for the bottom of my bag. Literally one day the foot unscrewed & just dropped off somewhere. The bag is a few years old, but purely in MINT condition, but I got snickers & sneers about trying to repair an "old bag" as they called it, and they said I could not order the hardware. (which I know is not true, because I have friends that had ordered replacement parts for their bags through other stores). They would not even give me a number for me to call and check myself. So now I cannot use my bag because it has a missing foot that just dropped off one day, and no way of resolving the issue apparently. I have purchased a new Prada bag every time I am in NY, and did not this time, and probably won't again since I can't get something as simple as a tiny silver foot. What's the point of paying all the extra for the Prada name, when you can't even repair the bags if something happens to it? I love my Prada handbags, but I think I will buy another brand I can get repaired if something goes awry again!

If someone decides they can spend a few minutes to assist me in getting a genuine replacement foot for my bag, please email me at madisonkelley2@hotmail.com

Thank you.

Kelley

Cherie

10/9/11

I decided to buy a bag at the Prada store on 5th Avenue and the salesperson told me I needed to give him my drivers licence along with my credit card. My friend and I waited and waited for him to return with my credit card, licence and new bag. About 25 minutes later he comes out and say's " You are going to want to pull my hair out but we gave your drivers licence to another customer and they have left the store... but giggles... we still have your credit card" I asked him how that could happens and he told me the other salesperson accidentally grabbed it and gave it to the other customer who was Chinese and didn't speak English. I stood and listened to him in disbelief because he didn't seem like it was a big deal. I was visiting the city from Canada and would be returning on a Sunday without my licence. I told him that it was also a holiday in Canada on the Monday so this was a massive inconvenience to me. I would not be able to drive for 2 days upon my return and then i would have to take time off work to go and have it replaced. He told me to write down my number and if it was returned they would return it. At that point I asked to speak to the manager. She came out and told me that they were sorry but there was nothing they could do. Then the original sales person asked me... "So... do you still want the bag? " I did want it but not anymore. I have purchased 10 pair of Prada sunglasses, 2 handbags, 3 pairs of boots and felt completely ripped off by their lack of concern.
The manager called me a few hours later and told me that if I could send them an invoice they would re-imburse me the cost of my drivers licence. I reminded her that this was a massive inconvenience and that the the cost to replace the licence was only a small portion of the inconvenience that their mistake was going to cause me. She then told me if I wanted to come back to the store they would give me a 10% discount.
I will be without my licence for at least 2 days and I have to get to the department of motor vehicles, get to work, pay the cost of the replacement, pay for the 3 long distant calls from her telling me they did not find it but to make sure that I get an invoice as proof. None of this my fault but yet I prove that I have to get my licence replaced when they admitted they lost it.
I will never buy another Prada item again and feel like removing the logo off the items I currently own.

Julie

10/6/11

Today, I visited the Toronto location and planned to spend $3000 for a prada handbag. I been loyal customer for many years. The sales lady was very rude from the beginning when I asked her to show me bags that made with saffiano leather in other size then the one I carried, and her answer was "No we don't have any." "Prada don't make other size." She was standing in front of them, half of the wall was full of saffiano bags!

I was shocked of her answer. I had to asked her show me one by one, she was very unwilling to show me. when I asked her about the adjustment of shoulder trap to make it shorter for me to try, she again said "No. Prada don't do that." ??
Clearly the strap was adjustable, later she adjusted for me in very unwilling matter. Next I asked her
where it made from? I want her to show me the tag, her answer was "Only people from Hong Kong asked that question." How rude was that? I told her I wasn't from Hong Kong. I am Canadian. When I asked her to show me more
shoulder bags, she kept saying." Prada don't make that, we don't have that."?? Again they all on the other side of the wall... I felt very unwelcome, and I was planning to buy a prada today. I been checking the US website for a long time, and love certain model. So I asked her about it, she again said NO, don't have it. when I asked her if I can order it or online purchase. Her answer was "Prada don't have online store, I never heard of it. No customers asked such question beside you. Prada customer don't buy bag like to buy bag online, they only buy here." I told her I been to the us website and can purchase online. She again, said No such thing. And she also told me she can't order for me because I have to pay shipping through US and if I don't like it can't return it. Don't do it, it's not worth it." But that's how I got my other prada bag last year, the nice salesman ordered from Us and shipped to me. The lady also told me US is not as good as Canada store, they don't have much stock. I am actually planning to purchase online from US. But that's the answer I got.
Clearly, the sale lady was very rude and didn't want me to purchase any prada today. Everything was No, Prada don't have it, don't make it. I have a feeling she doesn't even like Prada but works there. I was very disappointed, left me no choice but walked away. And I spent my money at Burberry instead because I really need a shoulder bag, and I felt very welcome there. I will never go to Toronto Prada store anymore, and also very disappointed of Prada bad customer service. This extremely bad experience left me feel very let down of the brand. I used to purchase my prada every time I went to Vegas, but now I am not sure I will feel the same anymore. Sorry, I know this is for US headoffice. I couldn't reach Canada office contact info.

Stephen

3/28/11

I have applied twice and interviewed with three team members at the Soho Prada location and corporate office for a assistant management position. I have 5+ years of management including Stuart Weitzman. I have been given very little feedback on the opportunity. How are minority's going to get ahead in the fashion industry especially in leadership positions when we are not offered opportunities or menotored. Prada which has such a large market share of the Asian markets has very little diversity in the other areas of leadership and sales, As an african american professional, I am appalled that there is little color representation in the leadership. Though Prada says that it is open to diversity, there is little evidence and I have experienced this first hand. You have a long way to go towards diversity. With the african american population representing a large part of your customer demographic, it is insulting that you have no leadership representation especially in New York. There is obvious discrimination

Mama Jean	12/12/10
Your Store Sucks.

Laurie

12/9/10

I recently purchased Prada sunglasses, while I was on vacation. I have never spoiled myself with something so luxurious. Weeks later, I was in a very bad car accident, while wearing the sunglasses. When I went to collect my belongings, from the shell of my truck, I found my prized sunglasses. Although they are very badly damaged, the strength of the lenses saved my eyes. The lenses were intact, but glass shards were imbedded, in the lenses. I can only imagine what injuries I would have incurred if I did not indulged myself in this luxury. Thank you for making a such a wonderful product. Be assured, the next time I indulge it will be with Prada!

Christina Chavez

11/22/10

During my first trip to NY, I visited the store on 5th Avenue near the Trump Tower building. I went into store to look around and to perhaps purchase a wallet or key chain as a token of my visit to this swanky store. I asked the security man at the door for sales help and he smiled and told me that his manager, the head of security, could assist me better. I wasn't sure why he would do that, but I don't know procedures and being an out-of-towner, I didn't want to appear as if I didn't know anything. He then said some "codes" on his walkie talkie and told me to wait because he was coming. I felt as if he told the person he was talking to something inappropriate because when he was talking into his walkie talkie, he smiled at me as if to undress (it was very uncomfortable). A man named Victor Saez eventually showed up and said he could help me. This creepy old man said he was the security manager but he made me uncomfortable immediately. He reeked of cigarettes and was staring at my breast the entire time we were talking. He even gave me his business card. He then had the nerve to ask me if I was going to be in town long and if I would like to meet him for a drink when he gets out (as if!). Of course I declined but for me the damage was already done. I was mortified and outraged that someone in a position of such trust could do such a thing to a tourist. And this CREEP even had on a wedding ring, can you believe that?! I had never been to a Prada store in my life prior to this visit and I was thrilled to see one, but I will never go back to one, or NY City again! I felt so helpless and almost violated. All the sales people were running around so busy and didn't seem to have a care. And the other security person put me in this position so I could not count on him (I didn't get his name). It truly shames to know that this sort of thing can still happen today. These two people should be fired or at least reprimanded for doing this! I would imagine that it is not the first time he has made a woman feel uncomfortable. This is a woman's store so it is especially concerning to know that he will always be in a position where he can easily harass and demean woman.

Christina Chavez, Commerce City, Colorado

Harvey Weiner

6/24/10

I was treated unfairly at your store on Broadway in NY today. YOUR STORE MANAGER WAS DISCOURTEOUS, DISRESPECTFUL AND NOT HONEST. I picked out a belt from the display case that was among about 10-12 with a clearly marked 40% off display plague . The manager was rude when I went to show him it saying" you don't have to show me I put it there". When I showed him the belt he said it wasn't there when he put the 40% off notice on the display. The salesman had a different story "a customer must have put it there ( and took the time to tighten it neatly along with the others?) I liked the belt and bought it without the discount but this was clearly misleading and your employees were not honest..It is quite obvious that someone from your store put this belt on sale and now were denying me the discount.tr no 152007 st 0306 My Visa was used ROC#537686 I am writing to request a credit to my charge be issued for $150.00 plus 8.875% sales tax. This was Not my first purchase at this store but and have made purchases at several of your other stores, both in the US and in Europe.My son witnessed this unprofessional and dishonest act.
Respectfully
Harvey Weiner Tele 609 923 5938 E mail cocoaking@comcast.net