701 Western Ave. Glendale, CA 91201
(818)244-8080
Reviews For Public Storage Corporate Office
Danna Halcomb  | 2/5/12 |
| I am not understanding some policies like why do you charge a full month's rent when its not going to be in use any longer. Its not like I haven't paid every month that I have been there. I am living on a small fixed income and now that I am able to move Why do I have to pay for a full month when I just need it for 3 days. I will be glad to pay for a week, but for a month... If I was moving in you would be glad to pro-rate me in so why not pro-rate me out. If you can ans my question, and I beg of you to please do This is plumb crazy. | |
D. Jones  | 1/27/12 |
| I rented a unit I saw online. It was a special for $112 per month. Upone arrival, I was told I had to get the insurance from public storage. I told the lady their I have renter's insurance. She then told me I would have to bring in the policy, but I could not rent without insurance. So I signed up for the insurance. I was going to bring in my policy, but I did not until about a year later when I called for a the local regional manager. He told me that it is not a requirement. I then called to cancel the $8 insurance. That was a bad experience. However, it got worse. I then received a notice that my monthy rental was being increased by $8. Funny that it is the same amount as the insurance. | |
| anonymous | 1/4/12 |
| I am very busy as most people are these days. The ability to pay on line is a preferred way to pay by most. Went to go online to pay 1/4/2012 and the online system is not working properly? or is it possible it is a way to potentially collect late fees??. When on main screen, main screen, account summary states the monthly payment is due (the normal monthly payment). When click on manage unit the system shows the following from left to right: move in date, unit details, unit size, last payment (12/4/11) and $amount paid (which was paid in full), then......due now which is blank! Next line from left to right: under monthly summary: states rent, rent tax and total. Next payment due: is 2/1/11, rent, rent tax and total with a click "Make A Payment" button. When click on the make payment system takes me right back to the Account summary page!!!! Magically this is all happening just prior to where they are able to access a late charge for non-payment. ???? Please to all ...be advised! | |
| Charles | 12/29/11 |
| I have been a client for many years. My relationship began at the brand new La Mirada location years ago. I certainly don’t mean to be an “asshole”, however since Adriana has been let go the level of professionalism and competence had diminished. On Monday, December 05, 2011 (2:21 p.m.) DJ called (left a message) and indicated that I had vacated the unit and had a balance of $29.84. I will admit, I had a “knee jerk” reaction and didn’t know whether to call my attorney or the police. My first thought was that someone broke into my unit and took the valuable equipment stored there. A little while later, DJ returned a call (left a message) and indicated that she had made a mistake. People make mistakes. I was almost over it. On Wednesday, December 28, 2011 Tony called to follow up my unit transfer. Only problem, I did not transfer anything. Again I was upset because I have valuable equipment stored. I am not sure of the solution to these problems, but perhaps further training will alleviate these shortcomings. I would like to say thank you for your time and I hope that these problems come to an end. | |
| john dow | 12/11/11 |
| you guys suck no customer, service rude, no call backs and you have over charged by $200 00 and then lock me out. You should be sued and will. If there was a rating of -10000 thats what I would give you Jhon dow L.A. CA | |
| D Zimmer | 11/28/11 |
| I want to remain anonymous since I am currently renting a unit at your Hoboken facility. I am contacting you because I'm concerned about the rude behavior your employee (black gentleman, named Ken?) exhibited to a fellow customer who was trying to inform Ken that the elevator keypads were broken and that customers could not get to there units. Ken was condescending, rude and arrogant, insisting the elevator was ok, when in fact it wasn't. I'm concerned about future treatment and access to my unit. It's convenient that Public Storage's "contact us" form on their website is not currently working. However, as a customer who runs his own small business, I would never recommend Public Storage, rather the contrary, and warn hard working potential customers of the disrespectful "district managers" (as least that's what Ken at the Hoboken facility calls himself) that you have to deal with. If Ken had spoken to me like that, I'm sure I would have vacated my space immediately. Ken should be fired. | |
| nlj weatherly | 11/22/11 |
| My experience with public storage has been horrible. I pay on my unit every month as well as insurance. Needless to say it was all for nothing. My daughter goes to the unit to put her summer clothes in and find my unit burglarized. Any and Everything of value was taken. 4 TV's, Front loader washer & dryer set, 2 lawn mowers, Leather sofa and love seat, side by side refrig., tower smoker etc.... Everything my husband and I owned in the world. Called the police and made a report and called the Willis Insurance (Fraud) to make that report. Willis comes back with declined. Public Storage... no help. DM... please this place is a joke. DO NOT UNDER ANY CERCUMSTANCES DO BUSINESS WITH PUBLIC STORAGE. YOU WILL BE RIPPED OFF ANY MORE WAYS THEN ONE!!!! IT WON'T FEEL GOOD!!!!! AND THEY SIMPLY DO NOT CARE!!!! OH WELL SO SORRY FOR YOU!!! | |
| Stephen | 11/5/11 |
| I am only sorry you can't give zero stars or even negative stars. The facility on Jefferson blvd in marina del rye is working with a robbery ring. Thousands of dollars were stolen from a space and the management were useless and even worse evasive about answering questions about previous robberies. There was at least one which they were very evasive about. They actually had an incident report but did not have the number of the space that was robbed if you believe that! There is no security system unlike EXTRA SPACE which has a sophisticated system of security. Your personal code disables the alarm @ EXTRA SPACE. I believe there is a robber ring that is being facilitated by management. Do not use this facility. | |
| V J S | 11/7/11 |
| I would like to add that they use false advertising, to lure you in, by saying just a $1 moves you in. That $1 went to $13, then to $23, to $36 then $68. Their response is, Nothing...............No one tells you up front! Everytime I check it's a higher rate. Their customer service is extremely poor. Police? What? They should check on the one at Curtner. | |
| Cindy Kelly | 10/26/11 |
| Excellent customer service which is important to me. Megan and Jeff at the Telegraph St. facility in Reno, NV know how to do their job, truly an asset to this company. It was refreshing to deal with employees that knew how to do their job while being professional and personable. I have rented from both the Telegraph St. and S. Virginia St. storages with no complaints. The District Manager, David Bristol sets a high standard that both facilities certainly meet. I highly recommend both locations if you need a clean and secure self storage with excellent customer service. | |
| Sara L | 10/13/11 |
| My rating is for Public Storage in Austin,TX at 8101 N. Lamar. Today, one of the employees called me to the office. He said my disable husband is barred for coming onto the property. I asked why, "Was he disruptive or call someone a name." The employee answered, "No, some customer are afraid." I told him he can't bar a handicapped person because people are afraid. He said he can if "customers are afraid." I said it sounds like they need to be educated. This same employee called the police when my husband's wheelchair broke down at that location. | |
| Harris | 10/12/11 |
| In July of this year,I rented a unit using a credit card for automatic pay on-line.In September of this year, I lost my credit card & reported it to my credit card company who immediately cancelled the card & cancelled all on-line payments & they advised me to contact all with which I had on-line payments.I contacted the Public Storage facility that I deal with & they advised me that they could not take the new credit card info over the phone & that I would have to appear in person to provide the new number.I immediately went to the office 10 days prior to the due date and gave them my new card number.I was not told that I had to do anything to reinstate the pay on-line.I received a late notice 10 days after the due date & when I called the office to question this, I was told that I had to re-register on line for the automatic payment & when I went on-line to re-register there was my new credit card info and a late charge. When I called the office about the late charge I was told that only the district manager could waive the late charge. I called the district manager & described the situation & he said it was company policy not to waive late charges until after I had rented one year.In my opinion, this is a bad policy as how do you expect customer loyalty if you can't accomodate them on what was an obvious misunderstanding.In addition, he said that this situation was my fault not theirs so he would not waive the late charge.When I said that I felt that this was their fault not mine as someone should have told me when I brought the new credit card info in that I needed to re-register for pay on line & that I could do that right there & then. This guy was not only unsympathetic,but rude. Basically, he said tough luck. P.S.This guy called me from either his home where he had me on a speaker phone with screaming kids nearby or an amusement park with children running around him-when questioned, he wouldn't say which! | |
W. B Chapple  | 10/8/11 |
| I rated this storage experince a 4 because overall it was good. There were a couple of things I didn`t understand, such as why the public storage here in Columbus , OH does not give the option of buying or renting the special lock for the units.I was told that the lock had to be purchased from them and insurance was mandatory. I might add that I will probadly never use this type lock of again.The first month free it came with a lot " must buy extras " my total first month cost was 57.00, this was August 2011. In September 6, 2011, I received a call from a clerk, reminding me that a payment was due by the 7th. 69.00 payment was made on the 6th of September. On Octocber 5,I my removed all of my items. After,I left she (the clerk) called the say, that I owned 18.00 to cover the 1-5 October. I told her I didn`t think so, because my payment are from the 7th of the month to the 7th of the next month. It sounds as if she is trying to nickle and dime me. I say that because there was no mentioning of this kind of payment in the paperwork,pleas help me understand. My unit #3004 at the Public Storage on 4600 Hamliton Rd. Columbus, OH. Thanks | |
| Susan A. Stankaitis Gill | 9/29/11 |
| Public Storage has a United States pattern of juggling numbers both finanical and dates to make it appear consumers are late on payments; changing locks alleging break-ins that they never report to the police, nor advise consumers; turning off auto pay, ignoring complaints and selling off personal property without legal notice required in all states. Identity theft is the fastest growing crime according to the FBI and Public Storage sold my paralegal office that was already filed in a divorce action. I think a class action suit is in order to stop Public Storage from its continued fraud and monopoly against consumers. If each person in each state could look up the BBB number of complaints and send that number to me, I will file a complaint and ask for an injunction to stop and close down Public Storage. My email address is: Nowletsbehonest@Yahoo.com. I have evidence that Public Storage picks the units that want and others they allow to move. Unfair business practices!!! All these complaints do nothing....LETS DO SOMETHING NOW....... | |
| Glenn Gould | 8/11/11 |
| Your facility at 471 C Street,Chula Vista, CA 91910-1604 is staffed by the most careless and incompetent of people. Daniel(the Assistant Manager) was attempted to write up a contract for us. Anytime anyone else entered the office, he would drop what he was doing and regardless of how long it took, he made us wait. He did this for five different parties and just made excused when it came to completing our contract. When Daniel was confronted by what he was doing, he just made one lame excuse after another. I don't know about anyone else, but I am sure most of us understand that anyone ahead of you in line has priority and should be taken care of first. We left completely perplexed and angered by his apparent indifference. We will never return or recommend this facility or any other Security Public Storage site to anyone else we know. | |
| Dave | 8/14/11 |
| I have rent a storage unit in Elgin Il. and I'm not happy about the lack of light and people living in the storage units on the upper floors. Now I notice that I have been billed through my checking accout twice in one month, this month August 2011. I also found out to contact the corporate offices is next to impossible other than to call them and get the usual corporate runaround. The units I talk about is on Bigtimber Rd. | |
| Phil Hodson | 8/28/11 |
| Never go to 2345 Lansing Illinois public storage ... They made me drive 65 miles one way to pay at the facility to retain a unit .. why couldn't I do it over the phone? Then I requested a 48 hour pass and they said no problem.. I called 3 times just to confirm because I rented 2 hauls back to back and had people follow me to help me unload.. Needless to say, it's 2:30am and now we are all camping in their parking lot because I can't get in.. There is no 24 hour emergency contact to get ahold of anyone... Just a heads up, don't deal with Ashley, she rather play on her cell phone when your signing papers and asking questions.. Better yet, she may not be an employee here after I get done ... I'm going to call corporate in the morning.. This is down right unacceptable... | |
| Irina Palincas | 9/3/11 |
| Dear recruiter, I think that you are 100% wrong for my level of supervision is high and my education and skills are at master lever graduate, why would you sent the same letter 8 times? Is there a specif reason why? I do qualify for you promise 6 months training, I my not qualify for immediately supervision that i do qualify even without training. For sure, after 6 months training I can do the job with excellence. I just finis MBA master in business administration and I am looking for a career. More important that those things are that I am like that one this very side, I am the only one historical on this very site, so, what you need to do is just to give me that one, place all the things that need to be done to me, and that's is all, I can do any job ever exist in this universe. I apply in more then one region, in all those I am not qualify?? Irina P. | |
| Irina Palincas | 9/3/11 |
| 714 524 7855 ipalincas@gmail.com Dear recruiter, I think that you are 100% wrong for my level of supervision is high and my education and skills are at master lever graduate, why would you sent the same letter 8 times? Is there a specif reason why? I do qualify for you promise 6 months training, I my not qualify for immediately supervision that i do qualify even without training. For sure, after 6 months training I can do the job with excellence. I just finis MBA master in business administration and I am looking for a career. More important that those things are that I am like that one this very side, I am the only one historical on this very site, so, what you need to do is just to give me that one, place all the things that need to be done to me, and that's is all, I can do any job ever exist in this universe. I apply in more then one region, in all those I am not qualify?? Irina P. | |
| Tanesa | 9/5/11 |
| I just discovered after renting a unit for 7 years that my belongings have been sold for 80.00. I received no notice prior and supposedly it occurred July 20. Is that even legal im in Pennsylvania where can I find out the law and is there any way to get anything back? I just want my pictures and my deceased grandmothers things im so devastated | |
| anonymous | 9/6/11 |
| Public Storage is very unprofessional.The managers are ridiculously ignorant and don't know how to uphold business ethics. I was charged a 150 dollar late fee as they changed owners from american storage to public storage when I owed only 2 months.They would not itemize the charges, I don't think the idiot manager knew what itemize meant. When I questioned the charges he screamed,yelled and walked away from me. They sent me a postcard charging me in one way and when I got there they increased the price by $89.00. He acted as if dare I question where my own money is going. This happened at 367 Southern Blvd. in the Bronx. BBB Shut them down RIGHT NOW. Until they do nobody put their stuff there. In this economy making so much money and being so devilish. There has not been one business to give the working class a break in this depression, not recession that they want you to think it is. The USA is becoming money grubbers who are destroying the core values of humanity!!!!!!!!!!!!!!!!!!! | |
| Ruth Peterson | 9/7/11 |
| My unit is in very poor condition. Rent was due on the 1st of September, I get a social security check on the 2nd wednesday of every month. So on August 27, BEFORE my rent was due, I paid 1/2 a month's rent to bring it up to September 15 as the due date, when I had plan to pay a full month's rent keeping it at 2 weeks in advance all the time. Today, September 7, I went to the facility and found that I was locked out. My attorney is not happy about this as I had paid the 1/2 month's rent PRIOR to the due date, which by law should EXTEND the due date to the 15th. | |
| Richard Wells unit | 7/15/11 |
| Never rent from Public Storage!!!! My husband lost his job in Febuary we have run through all our savings just to keep a roof over my childrens head and food on the table we had to down size to a smaller place to live and unfortunately had to get a storage it was suppose to be temporary until he found a job.We fell behind on storage payments,we had to choose food for children or storage, when late fees kept piling up it only got worse we called and stopped by to let Denise know MANY TIMES THAT we need our things that we will catch up ASAP. She kept saying no problem. Finally had money to pay and remove our property THEY I DON'T KNOW WHEN (I WAS NOT NOTIFIED) HAD GONE IN STOLE ALL OUR THINGS WITHOUT NOTICE INCLUDING MEDICAL PAPER WORK I NEED FOR THE CHILDREN (OUR OLDEST IS VERY ILL) PAYSTUBS WITH MY SS NUMBER ON THEM BOXES OF PAPER WORK WITH MINE AND MY CHILDREN PERSONAL INFORMATION NOW WE ARE wide open TO IDENITY THEFT MY PARENTS THAT HAVE PASSED ALL THEIR PAPERWORK AND SOME VALUABLE THINGS THAT WE CAN'T REPLACE SOMEONE HAS ALL MY PERSONAL PAPERS AND NOW MY PERSONAL INFORMATION THIS IS WRONG TO TREAT PEOPLE THIS WAY I RECEIVED A NOTICE AT THE FIRST OF THE MONTH STATING THEY WERE GOING TO PAINT THE DOORS TO STORAGE THIS MONTH! THEY HAD OUR ADDRESS AND E-MAIL TO ATLEAST GIVE A 24 HOUR NOTICE OR SOME COMMUNICATION THEY WRE GOING TO STEAL ALL OUR THINGS WITHOUT NOTICE THERE HAS TO BE A LAW TO PROTECT US FROM THIS WRONG Strangers going through our personal things NOW I KNOW HOW IT FEELS TO BE RAPED YOU REAP WHAT YOU SOW IN THIS WORLD!!! I am seeking a lawyer to stop this from happening to someone else. | |
| Greg | 7/23/11 |
| We stored some belongings in a Public's storage unit for two months in Chanhassen, Minnesota. Our moving company went today to load our belongings onto the moving van and there was noticeable mold on our white couch. I'm sure there must be mold on other things but maybe can't see it due to the darker colors on other stuff. We didn't have insurance on our belongings so Public's say they are not responsible. They did say that they have had multiple other complaints about this same problem and that it has been an "unusual" year weather-wise and there is nothing they can do about it. They said the climate controlled units are worse. We just had a regular unit. Just wondering if anyone else has experienced this problem and if there is any recourse we can take? I would think that if they have had multiple other complaints, wouldn't there have been an obligation to notify the other renters that this is a problem? I had been by there twice over a two month period to pay the rent and nobody ever said anything about this problem. They had my email address as well. If they would have notified us, I would have our stuff out of there immediately. My worry now is that they said they would charge us if we left anything in the unit and the moving truck was leaving today and we had to load it onto the truck with our other belongings to get it out of there. I hope the mold doesn't spread. If anyone has any legal advice on this issue, please email me. tracysauv@yahoo.com | |
| Katherine Phillips | 7/2/11 |
| Will never use them again. Rats in both storage including climate controlled. Climate controlled units are too warm. Roof leaked in large storage - New mattress destroyed, furniture warped and swelled They do not prorate monthly rent. | |
| team7.goxft.com | 6/27/11 |
| This is a solution to your complaints. We are all looking for ways to save money on rising fuel costs. If you are traveling locally or across the country Xtreme Fuel Treatment will help ease the pain at the pump. Visit http://team7.goxft.com to find out how you can save money on gasoline and diesel fuel. If you are ready to start your home-based business or expand your existing business Syntek Global is the company to choose. Low start up costs and endless money making opportunity. Sign up today at http://team7.goxft.com Jay Staggs Syntek Global Xtreme Fuel Treatment Agent#13285 | |
| Crystal Mukai | 6/29/11 |
| NEVER AGAIN. I have never experienced anything like this! I had a unit here for 3 years (paid over 5k in rent) only to find my stuff ruined. I am sick to my stomach that antiques with sentimental value have been chewed up, peed and crapped on by rats!! These things have been handed down 2-5 generations and are priceless to me. Oh let's not forget that we found 2 dead rats one wrapped up in the moving blanket around my head board and one dead inside one of the posts for my bed where it appeared they had made a nest. After spending 2 days breathing in dead rats and their dropping the office offers me a mask saying,"that's really bad to breathe, you could get sick" I am then told that all of the staff (even the new girl who has been working there for 2 months) are aware of this rat problem. NO ONE EVER BOTHERED TO CALL ME???? They told me that they spray in the empty units, but aren't allowed to spray in the occupied ones without permission. I WOULD HAVE GLADLY GIVEN PERMISSION HAD I BEEN NOTIFIED OF THE PROBLEM!!! So when you guys spray all the rats are running to the occupied units (and some dying there). If you knew there was a problem WHY would you not notify me???? You describe your facility as "CLEAN AND TRUSTED" What a joke!!! My boyfriend had to go to the emergency room less than a week after being exposed to this filth, the doctor confirmed that he likely had a virus from either the dead rat or rat droppings. Check your yelp for my review along with 55 photos. Don't think I am stopping there either. I want something done!! I am considering contacting a lawyer if I do not hear something from you guys soon. | |
| Doreen Moore | 6/30/11 |
| My whole gripe is about an employee of Public Storage (1401 N. Greenbay Rd. Waukegan, IL) and the manner in which he spoke to me. I came into the facility to pay my balance which was very deliquent. Mark (the employee at the front desk) said I needed to buy a lock because mine was cut off---which I had no problem doing. He explains about the type of lock I was purchasing and said it was the best---which was not a problem either. Then as I was paying for my transaction, I realized I did not have enough money in my account to warrant the use of my debit card so in the midst of the transaction being performed I said, "Wait..." and he said, "What, you don't have enough money now???" I said can I change my payment method?" And he says, "Great, now I gotta reverse the payment, which involves a lot of bullshit and paperwork---this is rediculous!" Then I say, "What is this a problem for you? Isn't this your job???" And he says, "After I explained all this to you now you wanna change your mind and now I gotta contact the manager so they can reverse the payemtn and all this other bullshit!' I was HIGHLY OFFENDED that he used the profane language in my presence!!! My voice is a little high pitched when I get "riled up" so I said "Isn't this your job?" And he says if you keep talking to me in that high pitch squeal of yours, I'm gonna call the cops." I said, "You know what? I'll call the cops!" And he said 9I KID YOU NOT) "AND WHILE YOU'RE AT IT, CALL THE CORPORATE OFFICE, THEY WON'T DO ANYTHING ANYWAY!!!" I was so pissed off at the man and said,"Just because YOU'RE having a bad day, does not give you the RIGHT to use profanity and/or talk to me any kind of way!" So I called the police and two officers showed up. I also called my boyfirend who is a Petty Officer in the Navy. They all explained to me that he could not be arrested and that this was a CIVIL matter---which I was quite aware of anyway. I just wanted them to be around so they can see first-hand, how this man talks and just how UNPROFESSIONAL he handles himself! One of the officers said, "He's rough around the edges---and that is putting it mildly!" I did not crack a smile---in fact, I was in tears, totally taken aback of his language and how he treated me---all because he had to do something that HE didn't want to do---and was having a BAD DAY!!! What really gets my goat is the fact that he states, "CALL CORPORATE. THEY WON'T DO ANYTHING TO ME ANYWAY." The nerve!!! I will be mailing a hand-written letter and I hope someone addresses this situation because MARK does not deserve to hold that position being that he knows NOTHING about customer service and even LESS THAN NOTHING about how to talk to people!!! | |
| Doreen Moore | 6/30/11 |
| I just sent a long and wordy complaint about Public Storage (1401 N. Greenbay Rd Waukegan, IL) and the OFFENSIVE way Mark (the clerk at the front desk) spoke to me. Per his words, "Call Corporate. They won't do anything, anyway." I hope you prove me wrong. I will not only send this email today, I will send it EVERY DAY until my concern is addressed and that employee gets some sort of reprimand for his mistreatment of me and POOR CUSTOMER SERVICE SKILLS. Btw, thank you to the two police officers who came to see and hear first-hand how this man deals with customers---and spoke to me. Doreen Moore (224) 639-2221 duty68@msn.com | |
| Kevin Simmons | 6/7/11 |
| I was Attacked on MAy 21 2011 at the Public storage in Scottsdale Az at an have never been able to talk to any staff about it I have called an left messages for Jen T. But Never talked to anyone...I WAS STABBED !!! I HAVE A 10 cm cut an was a Trauma Patient an it seems to me they would want to talk an take caare of this?.But Nope I guess I will have to get a Laywer to get them to talk I was hoping I would not have to but They leave me little or no choice.. | |
| Satoya | 6/3/11 |
| absolutley terrible. do not rent space from Kent avenue in Catonsville, MD. District Manager is full of it too. They like to play your word against their's. Please make sure you have copies of everything. I thought Public Storage was well known for their deals and customer service i sure got a rude awakening. Also,Water damage of my TV nothing done, kind of just dismissed Im on my way to Coporate hopefully someone their knows what Customer Service entails! | |
| John McClure | 6/4/11 |
| SENT THE FOLLOWING TO PUBLIC STORAGE TWICE USING THE "Contact Us By Email" ON THEIR COMPANY PAGE, BUT NO RESPONSE OR REPLY BACK: I wanted to contact Public Storage to voice my dissatisfaction about yet another price increase of our storage unit at the Public Storage location on Atlantic Avenue in Raleigh, N.C. Since we moved in, our rate has increased from $115 to now $145...That means we are paying $360 more now that when we moved in. Also, we have 2 (TWO) storage units. I think this is getting a little out of control and makes me consider moving out because of these excessive price increases...or does Public Storage not take into consideration long-term customers like us? I need to be contacted at (919)***-**** [CELL PHONE NUMBER HIDDEN IN THIS POST FOR OBVIOUS REASONS] concerning this latest price increase. Please leave a voicemail message with a good return contact telephone number if there is no answer. John McClure (919)***-**** (cell) | |
| Geoffrey Gallo | 5/17/11 |
| I have been a Public Storage customer for 10 years now. 6 months after I left Florida and returned to Las Vegas, the Public Storage Facility in Ft. Lauderdale gave access to a person who claimed to be my Father, he never presented ID, as per the contract stated Public Storage would take measures to insure the security of a renters property. This person made several trips to my unit taking out my valuables which I never recovered. Since then I have still remained a loyal customer. When these people were arrested and had to appear in court, the woman who was the property manager, quit her job and left, she never appeared in court, I guess that Public Storage did not want to accept responsibility. My storage has gone from 125.00 per month to a 287.00 all time high. There are units available for as much as 140.00 less. I contacted the property manager and the regional manager without success to try and get the monthly charges reduced. After a commitment from the regional guy Lambert Holmes to reduce the rent by 10%, which he never did. The late fees over night went from 15.00 to 50.00. This company is ripping people off.. Ripping me off. Not only did they give access to someone who robbed me who never had the right to access my property, they continue to raise the rent. So if you have a unit with Public Storage, be aware, they do not protect your property. You can find units cheaper. Take advantage of the 1.00 first month and move from one facility to another when they raise your rent.. A very unfair corporation.. | |
| Edward Johnson | 5/17/11 |
| This is the most horrible company ever known to man! I wish could go into the negative with the rating I would give Public Storage. The experiences I just had is unprecedented! I'm actually trying to get in contact with the president of this company as I write!! Horrible! | |
| Alison Nicole Fowler | 5/18/11 |
| If more customers knew of this website i am positive you would have more negative comments about the way you run your business. My mother was a customer of yours in Lawrence,Ks for over 12 years and you auctioned off her unit because she fell ill with lung and brain cancer, she has 24 brain tumors. She owed public storage 140.00 dollars.. The people in the store are now lying and saying that I made no payment in Feb. 2011 and that is not true... I have my money order receipts and they have been cashed for the month of March 2011 also.. I am 25 years old and it amazes me how everything is about that mighty dollar. Public storage should be ashamed of themselves.. The staffs in Lawrence should too. You know who you are. My mother was a good customer and is a damn good lady fighting for her life right now. I had to tell her this morning that all of her mother's belongings were sold, along with all my baby furniture from when i was a child that i planned on using for my own children that i have yet to produce. I cried for three hours this morning while trying not to lose it. The district manager Jimmy, told me i had made no payments.. I have proof so now what???? They said there was a check sent to her address for 167.43 which was what was left after they got their chump change.. Where is this money at???? People make me sick.. You all disgust me. I also believe there should be a lower rating than poor, like inhumane. The customer no longer matters when it comes to big businesses like public storage.. | |
| Brenda Strickland | 5/11/11 |
| I had a storage unit 5x10, downsized the unit, the difference in what I paid on the larger unit was applied to the smaller. I would owe $9.23 due 5/05. I paid the $9.23 on 4/31. I then received a email stating I was late and owed a $20. late charge, I called the manager and he said he would "waive" the late FEE you are kidding!!! I arrived home from being out of town and have mail saying rent due is $16.67 I do not have time to keep dealing with inept people. PLEASE GET IT RIGHT I need a reply Thanks | |
| agent | 5/5/11 |
| Hi - This is the worst company I have ever encountered. I have an issue with my unit and I can't get a single person to call me back. Its VM to VM. I will never rent from them again - do not go here. | |
| Mark Lebo | 5/9/11 |
| STORAGE: 449 Phillips Court, Carol Stream, Illinois, 60188. POOR EXPERIENCE: I have been an on-time renter for over 2 years with a classic custom car worth over $40,000 in a garage space. There has been a recent turn over in new managers. The new manager has gang-banger looking people in the facility visiting her both during hours and after hours. Sometimes up to 5 family cars parked inside the lots taking up valualble customer spaces around her on-site living apartment. The security gate is sometime completely open upright for anyone to drive in and out of. She has anywhere between 3 to 5 children riding their bikes up and down the paved driveways which is a safety hazzard becuase I almost hit one as they whipped around the corner silently on their bike unattended. And on several occasions, I have witnessed her visitors smoking which appears to smell and look like marajuana on the premises! I am NOT paying $150 a month plus insuance to store a valuable car which is close to priceless for the memories of my son and I with this car to see pot smoking, gang banger visitors with kids all over the place, and loud cursing guests which is VERY unprofessional! It is pretty much a free-for-all at this storage complex, and I have decided to take my business else where after this month because I feel that the security of my belongings has been jepordized and the manager is unprofessional. There were NO problems before this new manager came to work at this facility!!!! | |
| Donna | 4/30/11 |
| I cant believe that the monthly rent has been increased again.For the past 2 weeks I have been passing where my unit is located and no matter what time of day or night the gate is wide open so obviously I am not paying for security. I visited my unit today and had to hand carry out (6 trips) what I needed due to the fact there were no carts (there are only 2 in the building are you kidding me). So obviously I am not paying for supplies! Not only is the monthly rent going up but so are the late fees and a day earlier?! Climate control is definitly not a feature as promised. Needless to say after 2 years it looks like I will be moving my belongings to a different facility, there are many more that are way less expensive | |
| JACQUELINE BEAUBIAN | 5/3/11 |
| THIS LAWSUIT THAT IS GOING ON. I DID NOT SIGN OR RETURN THE CARD. IT'S STATED MY NAME WOULD APPEAR IN THE LAWSUIT ANYWAY, BUT I WOULDN'T RECIEVE ANY FUNDS,UNLESS I FILL OUT THE CARD AND SIGN. I THINK THAT SINKS. I SHOULD BE GIVING THE RESPECT TO SAY, " I DONT WANT TO BE A PART OF THIS LAWSUIT AND PLEASE! REMOVE MY NAME." THANKS | |
| L.Graham | 4/26/11 |
| My unit went up for auction. Public Storage recoup their payment in excess. I called the District Manager, Steve Okonski, to let him know where to send the check to my new location. So far, I have not heard from him,or your Company. This is sad way to treat customers. | |
| corey | 4/22/11 |
| DO NOT USE PUBLIC STORAGE IF YOU ARE PLANNING ON RENTING A UNIT FROM THIS MONOPOLY BUNCH OF CROOKS . THEY ADD FEE'S AND MORE FEE'S AND WILL LOCK YOU OUT OF YOUR UNIT IF YOUR BILL IS ONE DAY LATE.AND O BY THE WAY THEY WILL ADD LATE FEE'S TOO.$25.00 THEN $60.00 . CROOK'S I TELL YA. DO NOT USE THIS RIP OFF OF A COMPANY. | |
| Patricia Johnson | 4/11/11 |
| Lack of security in Livermore, CA. | |
| Cindy Tierney | 4/19/11 |
| Poor Service!!! I have been keeping my things in my storage units for almost 10 years that I've been paid for. Last month I got very low payment from my job due to economy and only one paycheck every last day of each month. terrible. I paid $140.00 a day before they took my things off to the auction. I wrote a letter about I want to keep all my things and will pay them on this auction day. Careless Public Storage that ignored me about holding my storage unit #206. They took all my things away and paid me for "DMT refund check" back to me without let me know what I want to keep my things. I am not happy about this Public Storage service. You know that I already paid $140.00 payment a day before they put it off to the auction. I have rights to paid and holding it as a payment that will get rid of lien. They must be a big mistake. | |
| mike | 3/15/11 |
| They are difficult to talk to, getting the same customer service person. I contacted a person in the Glendale office and now cannot get back to them because I keep getting the Ariz. office and they cannot or will not transfer me to customer service in Glendale. It is very frustrating. | |
| Cornlia Sanders | 3/8/11 |
| I have only been using Public Storage for about six weeks now. My first experiences were with two different locations within the same district. One manager called me a bitc_ and told me to find storage somewhere else. The next location was rude, unpprofessional and very disrespectful. When this was reported to Mr. Mixon, the district manager, I was told that he would investigate the next day and get back with me. Well, it's now the next day after the next day, after the next day....no reply. I've called customer service four times to only have reached one operator who was courtesous and professional. His name was Jerod, the others need to look for jobs elsewhere outside of customer service. Now for the best part...I went to my storage unit yesterday evening to find not only my lock cut off but several others. Definitely, an inside job. I only hope that with all this audio and visual equipment Mr. Mixon referred that it to will payoff and show you who's doing this. I have never experienced such a lack of respect for a customer from a corporation customer service personnel as I have been subject to from staff and management at Public Storage. I strongly advise Public Storage to get a handle on the service you provide, or it could cost you in the future. Piss poor customer service is not the American way. | |
| John B. Davis II | 2/28/11 |
| On Sunday Feb 13, 2011 I was in need of a storage facility. I rented a space at 12302 Bellflower Blvd., Downey, CA 90242. I paid a total of $126.75 which included the first month, admin fee and pro-rated second month rent. The manager sold me one of your locks and locked the storage with that lock and gave me the keys. I then left and filled 2 vehicles with boxes that needed to be stored that day. I had about 3 rooms of items to store and that Sunday was then only day I could store them. When I retruned with my son I realized I had lost the keys. The mananger tried to help and suggested I get a locksmith to open the lock or buy bold cutters. The lock was the type that bolt cutters proabably would not work and locksmiths cost a lot on money on Sunday. He called the district manager to see if I could get a temp storage until I could get the lock replaced or have them remove the lock a couple of days later but the district manager would not help. It was explained to me that I would have to pay full price for another storage on top of what I already paid. I then demanded a refund and told them I was taking my business elsewhere since I had to move stuff into storage that day. I was then told I could only get a refund for the pro-rated amount and not the first month ($1.00 and Admin Fee of about $23.00). So in the end I had to pay your company about $24.00 for nothing. It has been a little over two weeks an I still have not even received the pro-rated refund. I will be sending a formal request for a full refund and currently will not use or recommend Public Storage to anyone. | |
| teresse | 2/10/11 |
| Some of my complaints or concerns is that they don't leave the bathroom open all the time for after hour usage and before the office opens. Also, the storage doesn't have any windows for air during the hot summer time. It is like walking into a freezer in the winter and early mornings. They also have a mosquito problem in the summer time. I have gotten biten several times. They put the security door on one side building A, but not on building B? One more thing, they should have the equal amount of carts in each building. Thank You | |
| Stephenia | 2/8/11 |
| 8430 Gulf Freeway Houston, TX 77017 Well I guess I'm following the same band wagon some of these other people have posted or said. It's really a trip I have been trying to retrieve my belongings from the storage unit since Sat 2/5/2011 that I was leasing for the last two years paying you faithfully every month not missing a payment and here it is I have lost my keys and all I want is to finish moving my belonging from this storage unit and I'm being given the complete run around like my head is in one place and my body in another a complete inconvenience all at PS expense you better believe that because rent was due at the beginning of the month. I can't believe it takes management to cut the locks off a unit but the time I'm waiting on them I could have cut it off myself by now this is ridicouls and I'm still in waiting as of 12:01 pm Tue 2/8/2011. I was at the facility on Satruday haven't receive a call or nothing else. WOW poor customer service for sure. | |
| Frederick Allen | 1/18/11 |
| ATT: MR RON HAVNER MY NAME IS FREDERICK ALLEN FROM MOBILE ALABAMA, I HAVE ENJOYED THE SERVICE OF YOUR COMPANY TILL VERY RECENT, MY LEASE EXPIRED AND I PLANNED A MOVE NORTH, I PLACED ALL MY THINGS IN YOUR UNIT, THOUGH I HAVE HAD A SMALLER UNIT ALL ALONG, IT SERVED AS ANOTHER CLOSET OR STORAGE SPACE, A CLIMATE CONTROL BECAUSE OF THE NICE THINGS I STORED, IT CAME A TIME ABOUT LAST MAY/JUNE 2010 I NEEDED A LARGER UNIT, TONYA AT YOUR HILCREST RD NEAR GRETLOT STORE, DECIDED TO USE MY SON'S DL # TO GET ME IN A LARGE UNIT AT HER SITE FOR A DOLLAR, SHE WAS VERY NICE...A CHRSTIAN PERSON, ME BEING A BISHOP WE ALWAYS TALK ABOUT JESUS, HEALTH, AND FAMILY, BUT AROUND NOVEMBER I WAS TRYING TO PAY MY BILL IN BALTIMORE ON RT40, WHEN THEY LOOKED UP MY NAME THE ACCOUNT APPEARED,THEN SHE SAID THIS IS POLICY,WHAT IS YOUR DL#, I GAVE HER MY NUMBER, THEY SHUT DOWN AND REFUSE TO DISCUSS ANY FARTHER, NOR TAKE MY MONEY, BECAUSE MY SONS DL NUMBER WAS THERE, BUT THAT NEVER HAPPEN BEFORE, ALL THIS TIME I WAS GETTIN SICKER WITH MY BLOOD PRESSURE AND HEART,I WAS RUSH TO PROVIDENCE HOSPITAL IN MOBILE, HEART UNIT WHEN TONYA CALLED AND SAID WHAT MY BILL WAS,THAT WAS DEC. 28 I LEFT STRAIGHT FROM MY HOSPITAL ROOM, AND BROUGHT HER 398 DOLLARS, LEAVING A 74 DOLLAR BALANCE, THINKING ALL WAS CLEAR...HER TAKING MY MONEY GAVE ME A FAUSE SENSE OF SECURITY, I FIGURED ALL WAS WELL, BUT WHEN I LEARNED ON THE JAN12 ABOUT THE AUCTION, THEY WENT BACK AND FORTH ABOUT THE ACCUAL AMOUNT I OWED, DUE TO THEM NOT TAKEN MY MONEY IN MARYLAND,SO I HAD NO CLEAR FIGURE, YET WAS TOLD IF I WAS A DOLLAR SHORT I WOULD YET LOOSE... I PANIC AND FEARED HAVING A HEART ATTACK, SHE SAID CALM DOWN BABY ALL IS WELL, I WILL TALK TO WILLIAM, I LOST ALL DIGNITY, PLEATED, BEGGED AND CRIED BECAUSE THAT WAS ESTATE PROPERTY, AND THE BED MY MOTHER HAD SLEPT IN, ALL MY CHURCH FURNISHINGS, THE THINGS TO BE LEFT TO MY SON, ARE NOW GONE,BECAUSE MR SEBRING SAID IF MR WILLIAM SABULA HAD WAITED TILL I ARRIVED HE WOULD HAVE LOST HIS JOB, THERE IS SOMETHING WRONG WITH A COMPANY POLICY, THAT TOOK THE POWER FROM THE PERSON YOU HAD AS YOUR DESK MANAGER, TO TELL WHAT GOOD CUSTOMER YOU HAD INSPITE OF TONYA LYING AND SAYING I THREATEN HER...SHE HAS BEED A CHRISTIAN LADY...WE TALKED ABOUT JESUS AND PRAYED FOR EACH OTHER, VERY PROFESSIONAL SHE WAS, BUT YOU SET A STANDARD THAT WOULD TAKE ADVANTAGE OF ME AT MY LOWEST POINT, I DID NOT FORFEIT, YOU PITTED ME TO LOSE LIKE A CASSINO...,EVERYONE HAS SAID THIS SHOULD NOT HAVE HAPPENED,TONYA, MR SABULA, RIC PEARSON, CONNIE HARRIS...YOU MAY HAVE FOLLOWED YOUR POLICY TO THE LETTER, BUT YOU MIGHT AS WELL PUT A GUN IN MY BACK AND ROBBED MY CLEAN, NOTHING CAN BE A GREATER SHOW OF ERNESTY THAN FOR ME TO LEAVE THE HOSPITAL AND BRING YOU ALL I HAD ON ME...O SHOW MY HEART I PAID 398 WHICH LEFT A 74 DOLLAR BALANCE, YOU COULD HAVE ASKED ME FOR MY THINGS, YOU DID NOT HAVE TO ROB ME OF THEM,I HAD THE 452 IN POCKET,NOW I HAVE NOTHING....SO MY LOT IN LIFE NOW IS TO MAKE THE WORLD AWARE OF YOUR ROTTEN POLICY....THE PEOPLE WHO WORK FOR YOU ARE SO AFRAID TO CALL WRONG WRONG, YOUR COMPANY NAME IS PUBLIC STORAGE....I WILL BE LIKE TED WILLIAMS ON THE STREET WITH MY SIGN, TELLING HOW SHAMEFUL THIS IS, THE NAME SHOULD BE ROB THE PUBLIC STORAGE...I PROMISE YOU THIS, I AM GOING NOWHERE, I AM GOING TO CALL OPRAH, AND EVERY ONE I KNOW, EVERY PREACH THROUGH OUT THIS WORLD TO EXPOSE THIS TRAVISTY, I HAVE OVER ONE HUNDRED AND THREE THOUSAND PEOPLE ON MY MYSPACE PAGE....5000 ON FACEBOOK,I DO BELIEVE THE PIN IS MIGHTIER THAN THE SWORE, SO PLEASE DON'T TAKE IT PERSONAL, YOU LEFT ME NO CHOICE, I'VE CALLED YOU REPEATEDLY, ONLY TO BE TALKED DOWN TO AND PUT OFF.....GET USE TO MY NAME AND FOR FACE, YOUR SERVICE WAS NICE TO ME, AND SERVED ME WELL, I DIDNT ASK YOU FOR ANYTHING, I PAID MY BILL, BUT I TOOK SICK....PUBLIC STORAGE YOU MIGHT BE LEGALLY RIGHT, BUT YOU ARE MORALLY WRONG, I HAD THE MONEY AND AS FOR 45 MINUTES TO GET THERE....I WENT ANYWAY FOR THE RECORD SAKE TO PROVE JUST HOW NEAR BY I WAS.....THEN TO TAKE MY STUFF AUCTIONED IT AWAY, TAKE YOUR MONEY THAT I HAD OWED OUT TO SEND ME THE REST!!!! YOU SPAT IN MY FACE TO DO THAT....IF YOU WANTED YOUR MONEY I HAD IT!!!!! THE WORLD WILL KNOW WHAT YOU'VE LEGALLY DONE TO ME, I WILL ADD THE WORD LEGALLY FOR YOUR SAKE..GOOGLE BISHOP FREDERICK B ALLEN, THAT IS WHO I AM, AND YOU WLL LOSE FAR MORE MONEY THAN YOU TOOK FROM ME...THANK ALL YOU THAT HAD THE GUTS TO ADMIT I WAS ILL TREATED! THIS IS WRONG IN AMERICA TODAY! WHY HAVE A DESK MANAGER AND NOT TRUST HER TO KNOW YOUR CLIENTS...SHE CLAIM SHE PLEATED WITH YOU NOT TO AUCTION MY UNIT....BUT THAT MIGHT BE A LIE SENSE SHE LIED AND SAID I THREATENED HER. I FORGIVE YOU BUT I MUST BRING THESE DEALING TO LIGHT!!!!! | |
| FREDERICK B ALLEN | 1/18/11 |
| SIR ALL MY ASSETS ARE GONE BECAUSE YOU REFUSED TO ALLOW YOUR AREA MANAGERS TO MAKE AN CONSCIOUS DECISION LOOKING AT MY CIRCUMSTANCE, AND TREAT ME LIKE A HUMAN BEING, YOU KEEP HIDING BEHIND THE POLICY, THAT ALONE SAYS ALOT ABOUT YOUR CHARACTER, I AM 50 YEARS OLD IN POOR HEALTH, BUT HOLDING MY OWN...NEVER FEARING YOU WOULD MAKE AN UNMERCIFUL DECISION GIVEN MY UNIQUE CIRCUMSTANCE, TO AUCTION OFF EVERYTHING I OWNED IN THIS WORLD, YOU ARE NOT AT THE TOP TO DESTROY PEOPLE LIVES AS YOU HAVE MINE...I COULD HAVE BOUGHT A HOUSE, WENT AROUND THE CORNER TO THE FLEA MARKET MYSELF AND MADE A TON OF MONEY WITH THE THINGS YOU JUST GAVE AWAY JUST TO GET THE $452 I OWED YOU, AND HAD TRIED TO PAY, YOU REALLY ATTACHED JANUARY PAYMENT OWN TO IT....THE PROBLEM CAME WHEN I THOUGHT I OWED ONLY $74 FROM MY BALANCE AND THE 286 FROM JANUARY PAYMENT PLUS LATE FEE, BUT THEY HYPED THE FIGURE, THEN KEPT CONFUSING THE ISSUE BY SAYING EVEN IF I'M A DOLLAR SHORT, WHAT MERCILESS SICK PEOPLE TELL A HEART PATIENT THAT...I HAD TO SET DOWN AND GATHER MYSELF, SHE START SAYING CALM DOWN YOUR LIFE IS MORE THAN THIS STUFF, THAT WAS REAL EASY FOR HER TO SAY, I DID NOT NEED HER EVALUATION OF MY SITUATION, I AM THE PERSON WHO STRIVED THROUGH LIFE TO GET WHAT I HAD, SHE IS LIVING ON TOP OF YOUR BUILDING, I DONT WANT THAT FOR MYSELF, BUT ON EVERY PEG BOARD IN AMERICA, I WILL TELL HOW YOU SYSTEMATICALLY DESTROYED MY LIFE, AND YOU FEEL ITS OK BECAUSE YOU DID IT BY THE BOOK....THATS WHAT JIM CROW SAID!!! THAT IS WRONG WHEN I TRY TO PAY AND CANT, MY SONS DL# HAD ALWAYS BEEN THERE AND IT WAS NO PROBLEM, AMIEE SAID I HAD TO FAX A SIGNED COPY TO THE STORE THATS THE POLICY, BUT TONYA TOOK IT OVER THE PHONE AND CHANGED IT....TO FEEL GOOD EVERYONE SAY, IT WAS MY JOB TO PAY AND I DID, OVER LAST SUMMER I AM THE SAME PERSON THAT REDEEMED THE SAME UNIT WHEN I OWED YOU FAR MORE THAN THAT, IT WAS NO PROBLEM, WHY SHOULD I EXPEXT YOU TO CHANGE THE RULES ON ME....IT SHOULD HAVE APPLIED TO NEW TENANTS, BUT THATS NOT HERE OR THERE BECAUSE I WANTED TO BE PAID UP BECAUSE I NEEDED TO GET IN MY UNIT, WINTER CLOTHES AND SUMMER, WHAT COULD BE MORE HONEST THAN I WOULD COME RIGHT AWAY FROM THE HOSPITAL TO PAY ALMOST UP....I AM GOING TO MAKE IT THE REST OF MY LIFES BUSINESS TO SEE THAT THIS NEVER HAPPENS TO ANYONE ELSE, TONYA SAID SHE TRIED TO WARN ME....SHE NEEDED TO SAY BLUNTLY THESE PEOPLE ARE EVIL AND ALL THEY CARE ABOUT IS THE MONEY, AND IF YOU EVER TRIP AND FALL WHILE ON YOUR WAY HERE, YOU CAN TURN AROUND AND GO BACK HOME, BECAUSE ALL YOUR STUFF WILL BE SOLD. | |
| H.S.Leahy | 1/3/11 |
| Would gladly give a 0 rating, have been a customer for 22 years, recently received in the mail a card advisibg that i owed p.s. $15.00 & should pay immediately, i went to the site @ 1600 W. Sample Rd. Pompano Fl & ? the charge the socalled mgr Ira went into my account & played around with the computer mouse for about 5 mins i ? again the reason for the charge & still got no answer,he decided to fluff me off saying he would speak to his v.p. he apparently thought i was a stupid woman i would fall fo his b.s. However 2 days later i received another card in the mail requesting payment of the 15.00 again.on the 28th December my caller i.d. showed p.s. called my residence but left no message, Today 01-02-11 i went up to storage again to pay my months rent the girl @ the desk advised she was the 1 who called @ left a message I told her there was no message left & she tried insisting that she did leave a message I called her out on her lie again and advised her that i was going to take the matter further she then offerd the district manager's card whereupon i advised it was going 1 step further. Dont see how p.s. can continue to florish with the treatment the hand out but then every dog has it's day | |
| Aurooj Shafiqi | 12/3/10 |
| Is there anyway I could get my things back from public storage unit #1149, Pohick rd. Lorton, VA | |
| ARE YOU KIDDING ME??????? | 11/22/10 |
| I have NEVER had to deal with such nonsense. I paid TWO months in advance. Never late. Diligent. I moved out over TWO MONTHS ago and still have not received my refund. I have called Corporate office AND the property site at least 2x a week and continue to get the run around. Today....someone calls me from the Corporate office and tells me that my unit is still occupied and I will not be getting a refund. ARE YOU OUT OF YOUR MIND????? This unit was closed Sept 15th...what do you mean the unit isn't closed? Why aren't you communicating with eachother? Public Storage threatens to take/auction your things if you don't pay on time but when I pay 2 months in advance and I move out and 2 months later I have not received my refund there is a huge disconnect and problem here. I am furious. Stupidly I rented another unit in a different State but if I had known this was going to happen I would not have done so. This is POOR POOR CUSTOMER SERVICE. Public Storage does not care about their customers! They only care about the money. This is an outrage and unacceptable! I will continue to call every day until I get my refund. Ron Havener is at Corporate Offices and he will be my next call although I was told that "he doesn't deal with this kind of thing"...well maybe he should and then there wouldn't be an ongoing list of irrate customers and bad reviews!! | |
| kris | 11/2/10 |
| I wish i could have given 0 stars. I know others that have stored with them for years and never had problems. I have been with them for 5 months, and now it is awful. I discovered i have rats living and eating everything i own. I pay monthly for insurance but now they say they don't cover vermin damage. I have sent an email to every contact i've found on willis insurance and public storage. I also discovered an investigation going on linked to AIG and emailed them. I have called the 800 numbers and been passed around from voicemail to voicemail. I am determined to be compensated for what i am owed, it is deserved. Also, the property manger of PS is wanting to know why willis ins is refusing my claim. I just want direction on who to go to next. | |
| Lynn | 11/1/10 |
| I am terribly disappointed and somewhat speechless at the lack of basic customer service that Public Storage offers. In August, PS added $5/month to my bill. When I asked why this was happening, I simply got the response that "everything is costing more with the bad economy so we are charging more". When I delved deeper, I was told, "this is inflation". I became irritated since it was obvious that the PS customer service people didn't know what they were talking about and provided no customer service whatsoever, so I decided to take it up with the 800 number. I called and when the issue couldn't be resolved, I told them to cancel my unit and I requested to talk to a local manager. They said that they couldn't have me talk to him directly but he would call within 48 hours. I never got that call. I moved out yesterday (29 days after my call to cancel my unit) and figured tha tI should call and have them confirm that everything was said and done. I found out that my auto-withdraw was NEVER CANCELED and that my conversation over the phone with the 800 number was NEVER DOCUMENTED on their end (I have my cell phone bill to prove that it happened). On top of that, I just received a call informing me that I have a 10% discount if I chose to stay. TOO LITTLE TOO LATE - I MOVED OUT YESTERDAY! It's just appalling how a business can stay in business when they lack basic customer service and documentation skills. And they have the gall to end the conversation with "I hope that you will choose PS in the future for your storage needs." Seriously? | |
| Lynn | 11/1/10 |
| Your star rating is dramatically skewed to look better than it is! Out of the 5 reviews that have posted 5 stars, only 4 are actually positive. Public Storage clearly has even worse customer service than it appears. | |
| Barbara Cerda | 10/28/10 |
| Attempting to survive in tough times, after being evicted from my home in Chicago I've move from state to state seeking employment....surviving and struggling. I fell behind in my payments to the storage unit and have lost all of my things including a few precious things belonging to my mom. She is terminally ill in a nursing home. Each time I tried reaching the office in payment attempts in the last month I receive no call back and no online access to my account. I hope very much that this company understands the impact it has on families and loved ones when they detroy our things before giving us a chance to retrieve them. My family and I will remember this is one of the hardest lessons learned in these times. Unfortunately your company will be at the top of the list of companies that take advantage - not give back. | |
| employees in maryland | 10/21/10 |
| We have new management, and they need to go under training! They dont have people skills,employees are quitting left and right,cause their jobs are repeatedly being threatened! Public Storage should know about what is happening in the state of Maryland. The district manager and regional managers are just rude and unrealistic,expecting people to be God! I am really advising that corporate visit the State of Maryland and their stores,getting the inside scoop of how they feel working underneath the new cruel management. Public Storage is the last place in Maryland that people want to store their goods. They rather store it at another storage place. I work for the State of Maryland Government and what I see from the upper management is unacceptable and strongly believe that they need to be removed or strongly watched over! I wouldnt want these people to represent a company as large as this! Its a bad representation! This will destroy good work ethics at any workplace,feeling very uncomfortable working for them. | |
| bruce h. nelson | 10/18/10 |
| i have been trying to work out payments with mike caneal in coral springs Fl.my unit is 1456. I have missed payments since march all that is in there is paper work from my 37 years of being married. I told Mike i will pay in full by th 27th of this month, and he could send a contract to me over the fax,, my wife has been begging him for help. He wont work anything out.i owe 800 dollars which i would pay in full next week.Everybody these days have some sort of problems. but after 7 years with your company this is down right rude of such a good company. I have tried to get in touch with Mr. Glick in Cailf. and also mr. good and nobody calls us back, this paper work is very important to us and you folks have not done things the legal way. I am hoping for some consideration Bruce H. Nelson | |
| Agatha Perrin | 9/30/10 |
| In May I rented a climate control unit at the Public Storage located 11085 Kingsley Rd.Dallas, Texas. Approximately once a month from May on I would go to the unit to get some thing I needed. In mid July of 2010 I went to unit to look for some items I needed. In entering the first floor level of the building where my unit is I was overwhelmed by the heat and humidity that was present. Upon opening the unit and turning the light on I was shocked by what I saw. It looked like snow had fallen inside the unit. Mold and mildew spores were growing every where and the few boxes that I opened were also contaminated. It seemed so unbelievable. A grandfather clock that my father worked so hard on to put stain glass in was covered in spots of spores. Chairs, sofa, and a desk that is a limited edition revealed horrible contamination. Everything in the unit is contaminated with mold spores. My first approach was to notify the managing staff that lived on the premises. The woman seated at the desk handed me a pamphlet from the insurance company and told me to call them. It bewildered me that she did not ask to examine the damage or call her district manager. After comprehending the lack of concern from this person, I asked for the District and Regional managers names and phone numbers. I immediately called and arranged to meet the District Manager and one of his maintenance affiliates. On the day of the meeting, the district manager was no where to be found. So I preceded to show the young man the contaminated furnishings and belongings;however, as we approached the door to the building, we found it opened! Again the heat in the first level was horrific, and security had been breached. Noticing the opened door the young man surveyed the problem and made a simple repair. I thought to myself, "How long has this door been open?" We continued to my unit. Public Storage had asked the young man to evaluate and possibly topically clean the furnishings. As I opened the unit a flow of hot, moist heat hit us, it was like entering a sauna. He reacted like anyone who was overtaken by a burst of heat..he stepped back. The look on his face was enough to concern me and he immediately said he needed to call his boss, "this takes more than a topical cleaning." I called the District Manager so that he could talk to the maintenance man, all to find that he was at front office. The maintenance man and he spoke briefly. I left the young man with at the unit and headed for the office. Mr. District Manager was busy settling on some furnishings that were being sold, so it appeared. As I waited it was apparent that selling the items of others seems to be a monthly occurrence, and a mention of coming up sales was presented. I proceeded to explain the security breach and that my last conversation with him regarding the a/c unit was an issue that needed attention. He defended the company and mentioned that a check of the a/c unit had been done around the beginning of July and all was well;however, they did have an a/c man come out again and found a part needed refurbishing or replacement. The unit at this point is still with out a/c. I mentioned that mold and mildew do not develop in two or three days and it appears that the a/c unit had not been working for quite some time. Long story short...I have paid for a State of Texas Certified Mold Inspection Company in the amount of $525.00 to evaluate the contamination. The levels of contamination are 4,000 times higher than what is outside, which is the highest this inspector of 20 plus years has every seen. The EPA standard of cleaning is completely different than what Public Storage recommended. EPA suggests discarding the soft items, like clothes, linens, upholstered items, etc. Other items need to be removed to a safe location so not to contaminate other facility items. Plus before moving them they have to be cleaned with a hemp filter outside than placed in a truck and stored in a safe clean unit for examination of every item from furnishing to fabrics.Public Storage is totally aware of every detailed as I emailed it to all parties concerned. They have a Certified letter with chronological dates of each event and situation. I have only request that they clean the items according to the EPA guidelines..I think that's fair and just. As a person who is highly allergic to mold and mildew and has fibromyalgia it would make for a just and fair resolution. Unfortunately, I once again was presented with an either or conclusion, I accept a topically cleaning or nothing. It was back to taking another action of qualifying the damage. I called a Cleaning and Restoration service, who would take on the job and is equipped to do so. A gentleman come out and evaluated the some of the damage and cost of repairing it, it possible. He was not able to justify all the items because some are in boxes but what he could gave is an estimate with a additional clause.His company is certified EPA and have experience in the proper cleaning and restoration procedures. The clothes if salvageable would be sent to a company that specializes in fabric cleaning. It's hard to find companies who are certified and who have the facility to do such cleaning and restoration, it took me all of 10 companies to get this one. Once again I emailed the District Manager, Regional VP and CEO, (who now blocks my emails)with this information as of a week ago. It is in the hands of Public Storage and the last email sent gave them 48 hours to respond, it's in the 24th hour. If you know of someone renting a space at Public Storage in Dallas and if it is located on the first level at the 11085 Kinglsey Rd.Dallas, Texas 75238, I'd check it out pronto, because my unit is not the only unit contaminated..qualified by Mold Inspector and Cleaning/Restoration companies. Do not waste time because "time is of the essence" and it only gets worse! Sincerely, AP at sophiasweets@yahoo.com | |
| AP | 9/30/10 |
| Better Business Bureau has 459 complaints against Public Storage and they have a F rating..Think of who you are dealing with before you make a decision. AP | |
 | 9/27/10 |
| My gripe is about the security or lack thereof. The "security gate" was broken for months. FINALLY fixed and within a week, broken again. Not repaired again for months. We had a special report on our local news last week regarding breakins into storage facilities. They won't have any problem getting into our area with the gate being WIDE OPEN for easy access. I don't think I would have complained about this but my price was raised for the monthly cost. Ever since I've been paying more the gate has been broken. What is fair about that? Isn't security part of our monthly price and agreement???? I spoke to the manager when the gate was broken the first time and was told that it is VERY expensive to have it repaired. Don't care, get it DONE!!! | |
| Jo Ann Nance | 5/20/10 |
| Due to the economy I could no longer pay for my unit which I had for almost a year. I finally got a job in a different state and they would not wait for my first paycheck to get caught up. They sold my stuff. I was told that the check for the overage would reach me within two weeks. They had my correct address and yet they still managed to send it to the wrong address. The check was cut on May 11th 2010 and they mailed it on the 14th (why so long I do not know). I called to find out where the check was since it was over two weeks and we found the error. I told the man what my correct address was and he said he would take care of it. I waited two more days and called again to find out what the status of my check was. I was told they never even changed the address, I would have to fax accounts payable since they have me under pending again. They would not let me speak to someone about my check and now they may not even send it. I have been waiting for this check to bring my granddaughter out for the summer. The rates on the tickets keep going up because someone could not put the correct address on the check. Something needs to be done with the poor customer service in the corporate office. Rainy in the VA office is terrific but she seems to be the only one. I want my check within the next two days or on Monday I will be contacting the BBB and the States Attorney. There is no reason that I should have to continue to wait on a clerical error on your part. Feel free to call and leave a message today or tomorrow. 928-660-3644 | |
| Nicholas & Debra Falletta | 6/2/10 |
| We are your "longest standing" customers in San Antonio, TX on Thousand Oaks. We began our partnership with you twenty "20" years ago in 1990 with climate controlled unit D-272. We then expanded to another climate controlled unit. We now have a large climate controlled unit. We just received a few dollars break on the large unit several months ago. Today we recieve your card telling us our rent is already going up again past the break point which means now we are paying more than we iniially did. In addition to the rent issue the last time I visited my inside climate controlled unit there were dead bugs, bug eggs, rodent droppings, spider webs everwhere. There was also a breech in the ceiling of the unit where all the insulation was hanging out exposing a large entryway for rodents and other pests to have their way with our valuables. I showed your on site manager whose only solution was putting down stinky rodent poison in my storage. Is this the customer service you recieve at Public Storage after "20" years of being a customer o yours? Please reply.................. | |
| Myron Ennis and Valerie Johnson | 6/5/10 |
| I and my wife had no problems what so ever with your establishment until today Saturday June 5th when we went to our unit and could not access it when we went to the office we were told that someone cut our lock along with a couple other customers but we were the only ones that had items missing now this happened in April and we are just finding this out, the thief or thieves took 2 computers, stereo speakers, cds, and my wife's louis vuitton hand bags now needless to say we have insurance that only covers us to a certain amount. The problem that i have with this is why doesn't your establishment have security cameras i understand that maybe a little expensive to have but that would put your customers minds at ease when renting, i and my wife are looking for some where else more secure to store our valuables because they (our items) mean more to us than to your corporation. Myron Ennis and Valerie Johnson, New Brunswick NJ myworld012499@yahoo.com | |
| Angry customer | 6/22/10 |
| I have had great experiences with Public Storage in my previous arrangements. However this time was horrible. I feel like I was cheated and no one expressed concern so that's why I'm posting this now!!! Public Storage on Lee Road in Rochester, NY has an incompetent manager by the name of Qwan whose customer service skills are disgraceful and not up to par! He rushed me through my services and was very bothered by my presence, like I was interupting him in some sense! If you ever experience this type if treatment please don't hesitate like I did to seek further action!!! | |
| mindy slagle | 8/25/10 |
| I GOT A STORAGE UNIT IN CHARLOTTE,NC, ON SOUTH BLVD LAST WEEK. THE PEOPLE THAT I HIRED TO MOVE ME IN THE STORAGE,CAME BACK TH VERY NEXT DAY,USED THE CODE,BROKE MY LOCK OFF AND STOLE ALL O FMY EXPENSIVE BELONGINGS. PUBLIC STORAGE STATES THAT ITS NOT THEIR FAULT AND ARE NOT RESPONSIBLE. YT THE M ANAGER THAT LIVES ON SITE STATED TO ME, THAT SHE KNEW IT WASNT THE MAN THAT CLAIMED TO BE MY FIANCE BELONGING,YET SHE CONTINUED TO LET THE MAN STEAL MY THINGS,AND SIT AND WATCH HIM WHILE SHE SMOKED A CIGGARETTE. SHE HAD NO ACCESS TO THE OFFICE TO MAKE SURE HE WASNT ON MY ACCOUNT,YET SHE STILL ALLOWED THE MAN TO COME IN, AND ALSO LET HIM OUT AFTER HOURS WITH MY STUFF. HOW DOES THIS HAPPEN??? ISNT THAT WHY THEY LIVE ON PROPERTY? TO PROTECT OUR PROPERTY? TO MAKE SURE NOTHING HAPPENS TO THE UNITS? SHE KNEW THAT I HAD MOVED INTO THAT STORAGE UNIT THE NIGHT BEFORE,SO WHY WOULD I LEAVE THE FOLLOWING NIGHT AFTER PAYING FOR THE MONTH. WOW. VERY PROFESSIONAL. AND NOW YOU SAY YOU CANT DO ANYTHING ABOUT IT???? OK | |
| Thomas Coolidge | 8/22/10 |
| Hello to whom it may concern Elenor Edwards from the 11900 Katy Freeway Storage center in Houston Texas is the most helpful concerned and genuine person who I have ever had the pleasure of dealing with. Elenor always has a kind word to say and she is very knowledgable when it comes to her job and position in the Public Storage Family. Elenor is presently caught up in a political scandal with her district manager for some reason her district manager is not capable of passing on very important public storage documents to the team there and seems very incapable of handling such a position herself. If I were a employee at the Public Storage I would definetly have Elenor in a much more responsible position. I own a business of my own and it would be very nice to know Elenor was ther training the employees and holding down the fort why I was indisposed. That right there should be enough said. Elenor Edwards is a definete keeper and I believe she is a great asset to your company. Sincerely; Thomas H. Coolidge 713.657.5560 | |
| P. SNYDER | 8/2/10 |
| I've maintained a very large storage unit in Carmichael California on Fair Oaks Blvd. for some eleven years and have NEVER paid late. In fact, for many years, I simply pre-paid for a year at a time so I did not have to think about/worry about the bill. I received a retroactive increase a couple years in a row and was furious saying they had received monies from me way in advance of due dates (today's dollars for advance obligations) and could collect interest/have use the money in advance. They were unmoved and so I began paying my payments monthly refusing to allow them the prior benefits I willingly bestowed. As a result I have received routine increases. The newest outrage, is that in the past two months I have now received late fee notices claiming I paid late. Absolute b.s. I complained and demanded the envelopes as I vehemently dispute they were late but more likely the management did not bother to pick them up and log them in timely and wants to CYA them self with corporate office by assessing me late fees after ELEVEN years without one payment late. My complaint for this fraudulent late assessment in June 2010 was met with another late fee for the next month-July. My complaint included my dispute of said late fee for June and a request for the envelope to verify the postage date (I know it was timely as I take ALL of my outgoing mail directly to the Post Office where I maintain a P.O. Box). My request for the envelope was/has been ignored. I hope to remove my things in the not to distant future and will never do business with this company again and will make sure everyone/anyone I know who wishes to rent storage knows my story and of this site. | |
| Linda Benavides | 8/4/10 |
| I RENTED THE STORAGE AT 8484 S SOUTH CHICAGO AVE CHICAGO IL 60617-1943. I STARTED RENTING THE STORAGE BACK ON OCTOBER 21, 2009 AND UP UNTIL AUGUST 2, 2010 I HAVE BEEN PAYING 86.00 A MONTH NOW FOR AUGUST 3 THEY WANT 90.00. I HAVE FOUND OUT THAT THEY AT THAT FACILITY WERE OVER CHARGING ME 18.00 A MONTH IT COMES OUT TO BE 180.00 FOR THE TEN MONTHS. I DON'T THINK ITS FAIR. ON AUGUST 2 MONDAY I WENT TO THE STORAGE CLEANING EVERYTHING OUT I RECEIVED A CALL FROM MY BROTHER IN LAW STATING MY HUSBAND WAS TAKEN TO THE EMERGENCY ROOM. SO I LEFT IT STORAGE BIN UNLOCKED AND WENT TO THE UIC HOSPITAL. RECEIVED A CALL ON AUGUST 4 BUT I DIDN'T CALL BACK THE STORAGE UNTIL TODAY AUGUST 4 BECAUSE I HAD LEFT MY CELL PHONE AT HOME. AND NOW I WAS INFORMED THAT I HAVE TO PAY AN 11.61 CHARGE FOR WHAT???????? I DON'T THINK ITS FAIR. 312-547-9709 OR benavidesl13@yahoo.com PLEASE GET BACK TO ME..... | |
| Edward J. Kelleher | 8/8/10 |
| Dealing with Public Storage is an intermittent source of irritation. After establishing an automatic payment account using my Visa card, I thought that I had eliminated the annoyance of written and telephone messages from the storage company such as unnecessary requests for a new photocopy of my Visa card (which had been automatically replaced by the credit card company a month before the expiration date). Here's their most recent annoyance. My wife and I just heard from Public Storage again, complaining that their automatic charges to our Visa card had been denied. Upon checking with Visa, we were informed that Visa would not have denied the $70.00 charge from Public Storage unless it were improperly submitted (we maintain a zero monthly balance on our card) and that Public Storage needs to resubmit the charge. We immediately phoned Public Storage and passed on the message from Visa. Public Storage informed us that they couldn't resubmit anything, that they had unilaterally canceled the automatic billing arrangement, and that we would need to reapply (AND PAY A FEE) using the company's website. Talk about outrageous! The bottom line is - Public Storage screwed up, either by using defective software or through human error, in its dealings with Visa. They want to blame this situation on us and have us pay for their mistake. What this company clearly needs is a series of class action lawsuits to end their attempts to swindle their customers by charging them fraudulent fees. I only gave them a one star rating because this website doesn't allow a "Zero Star" rating. | |
| Mary Rotelli | 8/14/10 |
| I went to the PS facility at 6536 Fair Oaks Blvd in Carmichael at 1:50pm to buy boxes for moving my house. The employee there, whose name tag said Yvonne, had put a sticky note in the window that said "on lunch" and would not open the door. She first just gestured broadly towards the sticky note, and then when I pointed to the “Hours” sign that said 9:30 – 5 (the same information as the website that had led to my choosing this store in the first place), she yelled through the glass that she wouldn't open the door until 2:15. So, my three-year-old and I sat down in the 91-degree heat to wait, as it would take longer to find another facility than just wait 25 minutes. After about 15 min, though, my little boy was flushed and overheated so I knocked again and called through the door, "can we just buy boxes?" Yvonne, who was watching TV, came around the counter and yelled something about how she could be fired if she turned on the computer. I strongly urge Public Storage to change whatever policy would result in firing an employee for serving a customer during posted business hours - I was hot, furious, upset that my child was so miserable, and I still don't have boxes - but not a snowball's chance that I'll buy them from Public Storage now. | |
| Joycelyn Moxey | 7/5/10 |
| I RENTED A UNIT IN OCTOBER 2007 AND MOVED OUT AROUND APRIL 2010. THEY OWED ME 4.95 BASED ON SOME ADJUSTMENTS THAT HAD TO BE MADE. I WAS TOLD I WOULD GET A CHECK IN THE MAIL IN 6 WEEKS AND NOTHING TO DATE. THE ONE GUY WORKING THE FRONT DESK FELT BECAUSE THEY HAD TO MAKE SOME ADJUSTMENTS ON MY ACCOUNT THAT THEY REALLY DID NOT OWE ME THE 4.95. I ASKED IF I WAS SHORT BY THAT AMOUNT FOR RENT I WOULD BE PENALIZED. THE REGIONAL MANAGER IS THE ONE THAT IS SUPPOSE TO PUT IN THE REFUND IS WHAT I AM TOLD. SAD, BUSINESS IS BUSINESS IS BUSINESS. I RENTED THE UNITED IN TAMPA FLORIDA, NORTH DALE MABRY AND WILL BE GLAD TO SUBMIT ADDITIONAL INFORMATION IF REQUESTED BY YOUR HEADQUARTERS | |
| Write A Review For Public Storage Corporate Headquarters Note: This is not to be used to contact Public Storage Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Public Storage. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
Other Headquarters
McAfee Corporate Office
Ticketmaster Corporate Office
Coach, Inc Corporate Office
Hasbro Corporate Office
Golden Corral Corporate Office
Holiday Inn Corporate Office
United Airlines Corporate Office
Panera Bread Corporate Office
Jackson Hewitt Tax Service Inc Corporate Office
Dots Corporate Office
Forest River Inc Corporate Office
Friendly Ice Cream Corporation Corporate Office
Papa Johns Corporate Office
The Cato Corporation Corporate Office
Taco Bell Corporate Office
Spirit Halloween Corporate Office
Verizon Communications Inc Corporate Office
Sbarro Corporate Office
Southwest Airlines Corporate Office
International Dairy Queen, Inc Corporate Office
Juicy Couture, Inc Corporate Office
Subway Corporate Office
Mr. Goodcents Corporate Office
Miami Subs Corporate Office
NFL Corporate Office
more