1200 Wilson Dr. West Chester, PA 19380
(484)701-1000
Reviews For Qvc, Inc Corporate Office
papayaw owusu sekyere  | 2/3/12 |
| Hi,Buhle sishe my facebook friend,s i also jxt got this beautiful laptop ,is a very powerful machine and wow , using it will is good , i also got it from http/glfdtcdell need to bank asap.com.it is the best machine i have ever come acrosed the world. | |
Roxanne  | 1/31/12 |
| I have orderd the Dell pc for a gift for my granddchild, came late and does not work keyy, spacebar falls off and to many things to mention it looks like a prievious uused pc. I am sending it back and if I have the same trouble as others. have had I too will file a civial suit since they keek taking the money. I feel bad because I do not think i will ever buy anything from them again | |
| roxanne appelton wis | 1/29/12 |
| I have been having problems getting answeres as I to bought Dell pc 800 some dollars,cannot get a straight answere where to send to Dell or back to QVCkeys didn't work they fall off and looks like someone tried fixing beforelooks burn't like hot glue gun ot soder whatever but been trying for 2 weeks on who to send it to ,very un happy not sure if I will ever due business again with them. | |
| Donna | 1/23/12 |
| People you need to use your consumer rights to get your money back as well. If you send something back to QVC, I have found it best to pay for it myself, priority mail, insure the item for it's cost, and keep copies of all documentation. I then get the POD from when it is delivered. If I don't get a credit within 24 hours and they don't show the item in their system yet - I file complaints with the BBB and disputes of the charges with my credit card company. Consumers have rights by law and you need to be aware of them and use them - they ate there for your protection. I realize it may mean extra work but use them if you have to; most everything can be done online or via the telephone. I still will shop QVC but hesitantly on large dollar items as those seem to be the ones I am having to return lately...And I will not keep something that is showing signs of defects or poor workmanship just for the inconvenience of returning an item. | |
| jackie kennedy | 1/22/12 |
| I recently ordered a pair of isaac mizrahi boots , I could not believe the horrendously poor quality that I experienced from a supposedd "designer" brand. they literally wrinkled like paper , but the description and the presentation said leather . apparently there needs to be new regulations on what they can call leather. I really can't express my disgust enough. isaac himself even went on to describe these as madison avenue in the on air video presentation on qvc.com. he said he could not believe that he was giving things away at 200 dollars .that they should cost 10 * that . overly dramatizing that man these really look like madison avenue!! yeah buddy if there's a walmart on madison avenue ....in fact I don't even think walmart would sell these boots .the buyers would realize that they would get so many returns for the poor quality that it wouldn't be worth the effort .apparently qvc is too stupid to realize this ..including the buyers the marketers the distributors the quality control dept. and the show hosts..that is 1 gaggle of stupid people . ignorant people trying to pull the wool over the eyes of people who are not so ignorant .it's incredibly insulting that these idiots try to sell this garbage at these prices . eventually qvc will run out of first time buyers and in a perfect world young people will learn to start reading the reviews before their sucker punched by someone like isaac mizrahi . literally the boots wrinkled like paper ...like paper literally !!!! yes they even made a paper wrinkling sound as if you were sitting at your desk you wadded up a piece of paper and tossed it in the garbage . | |
| Sandra | 1/20/12 |
| I too have been a loyal QVC customer for at least 8 years. In Nov I ordered the Dell laptop with cover and was told to expect shipment around Dec 23rd; however, to my surprise they shipped it much earlier. Unfortunately, I'm a Soldier and was away for training when they delivered. As soon as I returned, I contacted them and requested to have the computer delivered again--the representative said No, it's already been shipped back to the warehouse. She told me I would receive a refund of my first payment once they received all the pieces back. I shipped back the software and cover that I did receive separately. Not only did they not refund my money but charged an additional payment after they had already said I would get a refund. When I called to request a refund and cancel all future payments, the guy said he would put my refund in and ensure I'm not charged anything else. Ten days later I still don't have my money back. I called QVC again and the lady said they can't issue refunds for computers, it has to come from Corporate, but she would try to put in another refund. I was extremely frustrated and called Corporate myself and was told by Janet that she was putting the refund in today. Seems like they need training. I am NEVER EVER shopping with QVC again. Will still with HSN from this point on. QVC's customer service stinks!!! | |
| NANCY LEE CHAMBERS | 1/17/12 |
| I called QVC this morning regarding my QCARD. The woman I spoke to started out like really nice. As soon as I questioned my credit card balance she attacked me. She started berating me like I was her two year old child. I told her to stop talking down to me and yelling at me. This did nothing to hamper her rotten attitude towards me nor did she answer my questions. I am never ordering from QVC again, I'm switching my channel to HSN or SHOP NBC, at least when you call there they are nice to you and don't treat you like you are worthless with a condescending attitude. | |
| carol | 1/19/12 |
| I sent a check 1/7 for a treadmill. This item was s/h free but they had charged me for it. They did refund the s/h. I was told the item was shipped by UPS on 1/11/12. This was apparently a lie. I was told I could not file any action until 1/18/12 when I called back again I was told it was shipped UPS 1/11/12. I got the tracking number and called UPS who never received the item apparently an agent?? was hired by QVC to get it there? Again I was told I would have to wait at least 72 hours for any action. This is the poorest customer service I have ever experienced. I do not appreciate being lied to and I am very upset they have had the use of my money without any product being sent to me. In shear frustration I told the rep at QVC to cancel this and refund my money which if it does not happen I will seek legal action against QVC and file a formal complaint with the Better Business Bureau. I am very sad about this. The competition is so much better. | |
| J.P.Goodwin. | 1/11/12 |
| I puchased a Dellf rom Qvc for answering emails, it took two months to get to me, and then not 6 months later the hard drive failed. It took two weeks to get any where on getting it fixed. I bought two digital cameras one for my daughter and one for my wife for Xmas.I made sure I told them not to email my wife and yes they did ruining Christmas. Then when we went to set our main coputer up for the new camera we found the set up disk was cracked across one side. Allthis happened in a matter of weeks I got a half hearted sorry and my new set up disk with a ten day delivery window. you can judge a buisness on how well the handle their mistakes. | |
| | 1/8/12 |
| I ordered a keurig platium coffe pot it worked for 9 months when i wrote to qvc they said the warranty was out dont order from them boycott them the host make a lot of money they are taking your money stay away from that show | |
| rmason | 1/6/12 |
| DONT BUY FROM QVC AS I PURCHASED A PANDIGITAL EREADER AND IT WAS MISSING ITEMS AND FIRST WAS TOLD THAT THEY WOULD SEND IT AND THEN IT WAS ON ITS WAY AND NOW I AM TOLD ON 1-06-12 THAT THE COROPORATE OFFICE HAD NOT EVEN OPENED THE EMAIL THEY SENT TO THEM, SO IF YOU DO NOT GET IT ALL MORE THAN LIKELY YOU NEVER WILL UNTIL THE MAIN OFFICES DECIDE TO OPEN THE EMAILS AND BUYER BEWARE BECAUSE YOU MAY NEVER GET MISSING ITEMS. | |
| Julian Stevenson | 1/5/12 |
| i orderd a dell 17.3 laptop and carrying case. I received the laptop earlier than expected which was noce. I ordered it as a Christmas gift for my wife. Something told me to give it to her early so that I could make sure it works. The first 2 days no propblem, then the dredded "blue screen of death" ON A BRAND NEW COMPUTER! I returned the computer on 12/12/11 with their label. i called 3 days later to check on the status and QVC could not track their own label. They sent an email to Corporate so they say two weeks after the order was sent back to get my refund. It is now January 5.2011 and still no refund. They received teh mouse and carrying case days before the laptop arrived and istill have not received that refund. As I was checking the returns I noticed they returned in the software for the laptop, but did not return in the actual laptop which is where the money is. Customer service gave me some bogus answer like "well because it is separate items under the laptop they can olny return one at a time. Ok the return for the software was done on Sunday and it is now Thursday 4 days later. I'm getting a lawer and sue. This is ridiculous!!!!!!!!!!!!!!! | |
| Anne | 1/3/12 |
| I ordered several items and was given and EDD of 1/3/2012. I had selected UPS as the delivery method. I contacted UPS tonight and was advised they had not yet received the items from QVC that are being shipped to me, even though I had received emails from QVC stating my items were being shipped. I then placed a call to QVC. The first rep I spoke with told me the problem was that they did not take the holidays in to account when calculating the EDD. I then spoke with a supervisor who told me that information was wrong that they did take the holidays into account when calculating their EDD. I asked if she could check on the status of my items as UPS does not show they have been received by their facility. She advised the items have not been shipped to UPS as of today, my EDD. I am not sure how they calculate their EDD when they can't even ship items to UPS and get them to UPS by the EDD. My items were ordered on Tuesday of last week and should have had time to make it to the UPS facility last week, if QVC had actually shipped them when they sent me the email stating my items had been shipped. As of tonight QVC customer service has no idea when I might receive my items since they have not delivered the items to UPS yet. The other shopping channels definitely have a much better delivery system worked out. I have never had a problem receiving any items from HSN or ShopNBC. I guess this tells me where I should be doing more of my shopping. | |
| Arnold | 1/2/12 |
| i order a 32 inch tv for my son for his birthday they shipped it to the wrong apt dec 7 on qvc mistake they then cancelled my account told me they are working on replacing it and still nothing no refund anything and we are now passed christmas this is out of countrol i feel robbed mislead and so much more | |
| Jan Worthen | 12/30/11 |
| First, I've been a customer of QVC now for at least 15 years. However, today's show as I'm writing this is showing ROYAL PALACE RUGS. Your host/hostess (Mary Beth who I love), is really MIS representing this product. In the first place, this gentleman says, these Royal Palace rugs are from "PERSIA". OBVIOUSLY NO ONE HERE (I CALLED) IS literate enough to understand that there is no Persia anymore. PERSIA'S NAME CHANGED AFTER A CALAPHATE AND THE CRUSADES ...it is now IRAN. I would blacklist this product and ANYTHING THAT COMES OUT OF IRAN AND WHAT THEY HAVE ILLEGALLY DONE TO AMERICAN'S, OUR TROOPS, AND NOW TRYING TO BLOCKADE THE STRAIT OVER THERE LEADING TO OIL AND THE US REACHING ARABIA...(ie today we have sold more arms to Arabia. ) We ARE IN THE US SANCTIONING IRAN....PERSIA (IT'S OLD NAME) IN THE BIBLE...EZEKIEL, 38,39...REVELATIONS..CALLED THEM PERSIA.. IT IS NOW IRAN...AND THIS ROYAL PALACE RUG SHOULD BE SANCTIONED. THEY ARE MURDERERS, AND SEEK TO DESTROY THE US AND ISRAEL. DA..QVC...YOU JUST GOT HOODWINKED..DO A GOOGLE SEARCH. | |
| Wendy | 12/30/11 |
| on 12/21/11 I saw an ad online for a product I liked for my husband. It stated if you order before noon EST I will receive the product by 12/23/11. on 12/23/11 I went into my QVC account and the order said in process for delivery but unable to get a tracking number. I call QVC and was told the the order is coming from the manufacture and not them so they are unable to give me information as to when the product will arrive. Bull! I called later on that night and was told the same thing. I was highly upset and told them that was a christmas gift for my husband. All they could say they apologize. the 24th came and not product. I received an email stating they apologize for the delay and that me product will not arrive before the holidays. Ive called everyday since and have been told they are unable to tell me or give a an exact deilvery date. I was told that account with the manufacture is handle thru corporate. Bull again! I wanted to cancel the order and was told I could not because it show in their system that the order is in process for deliver. They are going to still charge me even though I do not want a product thats a week late. First time customer and definitly last! Manager I have been speaking with is Doug he has all my information. Supposably corporate is trying to contact the manufacture to cancel the order and than they will be able to cancel it on their end. This was two days ago. Hope someone in corporate in the Customer Relations dept can contact me and take care of this. I will be taking this further for false adversting!!!!!!! | |
| Ty Stryker | 12/28/11 |
| My mom,daughter and grandma are quite disgusted at the hosts inappropiate -way too low cut tops/dresses exposing cleavage-only four or five-the rest seem to know how to dress properly.These same (woman)hosts who dress so trashy also are constantly using the word'SEXY'to describe the items-anywhere from jewelry to throws to loafers for church??In one breath the host says how great the loafer would be for church-the next breath she went on how 'SEXY'it was??!!Who goes to church seeking to be sexy and my LADIES shop for confort and class which is obvious the host do not have.I mean calling a reindeer pin or just like this morning -a poodle pin -SEXY?sounds quite perverted to me.Also sick of watching a host like this morning who looks like has not combed their hair in days-nasty and trashy if that is the style. Interesting about the kansas City steaks-almost ordered. can tell you Juniors cheesecake does not follow their original recipe either-the cookbook specifies BUTTER in the crust-what you get is being made with oil.I would just tell shoppers blindsided -send back per the quarantee .and get refund-if it is a food product you do not ship back(health code)-if you do not like it-give it away. we got hot dogs in blankets they were so salty could not be consumed-we threw out. And all they ever say to comments is'we are looking into the matter' some day they will run out of guillible 1st time customers. | |
| Dale Maxfield | 12/28/11 |
| On 12/11/11, I ordered a HP DV7 17.3" laptop computer. Along with the said order, I ordered a color coordinated case at the same time. I was promised delivery to my winter home on southern Texas, by 12/23/11. I was ask for the billing address and the phone number where the billing address was. I gave them the information they requested. I told them that I was staying in southern Texas for the winter and requested delivery at the Texas address given. I also gave them my cell phone number, and advised them that I could be reached 24/7 at that cell number. Well, the 23rd. of Dec. came and went, and no laptop. But, the carrying case I ordered did arrive at the Texas address on about Dec.21st. I called QVC customer service and was told by a gentleman that the order was cancelled. When I ask why it was cancelled, he stated that they tried to call me by phone, and with no answer, they left a message for me to call them. Well, I was not there to answer the phone. I explained that I left my cell number when I made the order, and requested them to call me if I was needed. The gentleman apologized and advised that he would reorder the PC and it would be delivered at the Texas address by 12/28/11. Well, again, the 28th of Dec. still no PC. I called customer relations and spoke with a lady who was very rood. I ask for a supervisor. I waited several minutes and was advised that the supervisor was busy, and that someone would have to call me back. I called corporate headquarters, and was advised again that I would have to leave my phone number and name and someone would call me back. I am so upset with they way I was treated, and still no PC. Hope to receive a call from someone. After reading some of these complaints, I am on their side. This company to "Too Big To Fail". Ya right!! | |
| Rachel | 12/10/11 |
| QVC charges priority shipping rates but then ships the cheapest slowest way possible so in addition to not getting your item for at least 10 days they also are making money on the shipping charges. | |
| qvc employee | 12/8/11 |
| qvc might be a little over price, but i believe out of the millions of orders they have monthly the people who gave it a bad rating are just a one in a million mess up mistake. I work in a distribution center for qvc and let me tell you they take great pride in assuring there costumers satisfaction. Everyone in the company works extremely hard on making sure everything is packed out accurately and on time, everyone need to understand how much pressure they have to do this; a mess up every now and again is understandable i think. Have a heart people. | |
marsha  | 12/8/11 |
| I have a complaint about some of the hosts and don't know where to go to leave my complaint so i went on here. I do turn QVC on from time to time, i use to be a dedicated fan back in the late 1990's.. I hade my tv on for 2 minutes while Pat and Jayne were on and heard silly giggling and trying to talk while laughing it was sickening.. QVC pays these hosts alot of money i believe and some of them need to go. Needless to say i changed channels and fast.. I turn it on that night only to see Nancy Hornback acting like Jayne and Pat do dancing around singing.. I can have fun like everyone else but i am not watching wannabe comedians. I turned it on even later to see the sheets Rachel had on and she was acting silly.. I just quit watching i complained to QVC about this before but it is obvious they don't care because it still continues.. Been watching HSN and shopping on e-bay i just can't stand QVC anymore | |
| Eleanor Ferreri | 12/2/11 |
| There should be a zero rating. One star is even too good for this product. Ordered bethlehem lights never fail lights Christmas tree. The first one the middle section wouldn't light, sent back, ordered a second, could not connect the plugs. They were defective. I called bethlehem lights, left a message and they never returned my call. I have never been so angry and disappointed in a product and company before. I decided to read the reviews to see if this was just a rare occurance but obviously this is a terribly inferior product and I cannot believe after all those complaints QVC still has this product for sale. I ordered this because QVC made it look like an answer to my prayers, since I have to assemble and decorate the tree on my own but it turned into a nightmare and after 69 years this will be my first Christmas without a Christmas tree. Thank you very much QVC and bethlehem lights. You have both lost a customer for life. | |
| Micaela Longoria | 11/30/11 |
| Hello, Have any of you heard of the Department of Consumer Affairs. All of you should contact them and report all these problems. That's what I'm going to do. I got identity theft on my account and asked for them to just hold 1 of my easy pay payment, just 1 because all of my assets are frozen and they refused. I was told that they don't stop the payment for any reason whatsoever. You would think that they are such a huge company that someone could override that policy for just one payment, but I guess all of you are right. Their customer service has gone to pot and they've gotten so big they don't care about their customers. That's very sad because I really used to like the company and now I'm going to transfer my business to HSN. I've also informed my mom, my sisters, and my extended family to switch. Goodbye QVC. Micaela | |
| Vita | 11/16/11 |
| BUYER BEWARE!!!! QVC is definately a rip off. Returned shirts that were sent to me in the wrong sizes (ordered medium and recieved 2XL and Large and received medium. Was sent wrong sizes a second time and have returned entire order it has been two weeks and still cannot get my refund. They are questioning my return. QVC has really gotten bad and of course most of their merchandise is cheaply Made in China and they charge top dollar for such junk. Bewar of what you order from this company. the sweet smiles and cutsey attitudes do not extend to other areas of this company. | |
| qvc is awful!!!!! | 11/3/11 |
| This place is robbing people with a SMILE! Don't buy it! both literally and figuratively! i returned an item and they charged me and then charged me a late fee and continued to do so on an item I don't even have! CS is only "nice" if you're buying stuff, if you have an issue they send you in circles! Awful company! Ban them!!!! | |
| Phyllis | 11/3/11 |
| Customer service with QVC has gone down the tube as have their products I find myself sending more stuff back than I am keeping. They ask you to do a review, but if you answer it honestly, they tell you they are not going to print it, it does not fit their standards, my last review, all I said was your standards have gone down and quality is very poor, which it is, they didn't like it and told me so. I bought a chair that is a recliner it will not recline only in one position straight up like a bed, or you can sit straight up in it, if you set it for your feet just to be elevated, it will shut down. I told them that this was a hazard to small children and animals because their heads could be caught in this chair as it closes down, they didn't like that either. I ordered a Dell computer, it came three different days, when I opened it this Monday morning, NO SPEAKERS, now I know they didn't say that on air and I watched it. I called them on Monday, October 31, at 6:30 AM and told them I was sending it back, the cs told me that in one to three days they would have UPS pick it up. That did not happen so I called corporate, THEN THE ORDER WAS PUT IN Wednesday morning, so today this afternoon UPS picked it up, FOUR DAYS I HAVE SAT HERE WAITING FOR THIS ITEM TO BE PICKED UP. I think QVC thinks we do nothing but sit on our duff waiting for UPS!!!!!! I have asked them to notify me when a desktop is going to be on so today I have all these different times when HP workshop is going to be on, yep, and all day long all they have shown hour after hour is ONE LOUSY LAPTOP, they sure listen to their customers. I HAVE HAD IT WITH THEM. | |
| Phyllis | 11/3/11 |
| Wanted to add one more thing, I HAVE BEEN A CUSTOMER OF QVC SINCE THE 80's and I always thought they had more class than the other online shopping networks, but it is turning out they are losing their class. I have received three different sets of earrings, each of them broken and had to return. Kind of pitiful don't you think? | |
| Brad Bender | 11/7/11 |
| Wow what has happened to Qvc? I have shopped with them before it was QVC. After having some health issues, I was forced into bankruptcy, if that wasent bad enough QVC canceled my account. I tried calling customer service, even corporate in hopes of regaining either my old account bank or a new one. Was told this. QVC does not recognize bankruptcy, in order to get your membership back you would have to settle your Q-card account. Well there you have it I guess QVC has gotten so big they dont have to follow the federal court system. Please, whomever is running this place needs to get a clue. Yes they do have some nice stuff, but its not worth it to be treated like a criminal to order it. Very sad, i have enjoyed them for a long time. | |
| | 10/25/11 |
| I CANCELED MY DEBIT CARD ON FILE WITH QVC AND ASKED THEM FOR THE FULL AMOUNT I OWED THEM. i SENT IN A MONEY ORDER AND THEY ARE STILL CHARGING MY DEBIT CARD. I SENT 2 ITEMS BACK AND THEY ARE STILL CHARGING ME EVENTHOUGH IT SHOWS DELIVERED. | |
| ANTHONY CORRADO | 10/16/11 |
| THE KANSAS CITY STEAK DECEPTION. The company does not trim their own steaks and take those trimmings to make the steak burgers. They buy bulk ground beef from suppliers and form the patties at the KC processing plant. Also, the bacon wrapped filets are said to be 4oz, 5oz or whatever. Actually the 4oz is 3 oz of filet and 1oz of bacon. Yet the are advertised and claimed on tv to be 4oz filet mignons wrapped in bacon. Also, the AHA steaks are mearly processed, machine and artificially tenderized CHUCK meat. the bottom of the beef chain. Scam food | |
| Dr. Smith | 9/30/11 |
| I ordered a 52 inch sharp 3D LED tv and am thoroughly disgusted with customer service of QVC. I took off of work per the delivery date of 9/23/11 which was provided by QVC and received no tv. I had called twice that week to ensure delivery was on schedule. QVC said i was shipped by vendor via UPS but they did not have a tracking number, I just needed to wait. I am disappointed, actually disgusted that QVC does not hold their vendors accountable. If the vendor does not provide basic shipping info for customers, then QVC should not allow them to sell their merchandise. My TV was delivered until 6 days later. When I opened the box and set it up the left corner of the screen was shattered from the inside and the crack continued on the center of the screen. Customer service essentially said there is nothing they could do to compensate me for any of these mishaps. However I should feel free to use the protection plan I purchased. By the way the TV is out of stock and it will be shipped directly from the vendor when available. I say shame on you QVC for allowing the vendor to send a large screen TV via ground UPS. ShopNBC shipped my 47 inch via local carrier to insure safe delivery. Shame on you for not being accommodating to a customer spending $200 or $2,000. I am sending this TV back to you and Sharp. You have proven not to be a reliable source for large ticket items. | |
| | 9/20/11 |
| Dan McDermott is a poor excuse for a Vice-President. He is rude and lacking forethought.The whole organization is poor at best. | |
| Brenda Zorn | 9/20/11 |
| I have been a very happy customer of QVC for 20 to 25 years and have ordered $1,000 of dollars worth of merchandice. Due to the econmy I have to start traveling with my main home still in Colorado. The first 4 months of this year I worked in Alaska and now currently am working in New Mexico. I ordered and received items here in New Mexico where I currently reside. Apparently QVC needed a new expiration date for my debit account which states they called my home in Denver, but got no answers. My husband is currently there and he travels a great deal also. I ordered items 2 weeks ago and instead of anyone telling me their was a problem, they stated they would arrive today. When they did not arrive, I called and was told my account was closed and sent to a collection agency. I asked for a supervisor and they told me they did not have one. That was the first call. The second one was more fruitful, they stated I had been sent to a collection agency and my QVC account closed by the corporate office. I was given the number for the collection agency and called them, they did not have me in their system. Unfortunately, you have lost a customer over a few hundred dollars which I have probably ordered close to $100,000 from you since being a customer. Your order takers should have told me the issue instead of telling me my items would arrive. I had no way to contact anyone so I am writing this note to you. Very unfortunate that my account was closed over probably very little. They most of been able to get payment for some of the items I received without the expiration date. Just really not sure what the issue is, but it was poor customer service not to tell me when I called in so I could have made corrections without being sent to a collection agency. Review my account and see what a loyal customer and all the payments you have recieved over the years. Sincerly a lost customer, Brenda K. Zorn | |
| Lucy | 8/30/11 |
| I've read several reviews where customers state their accounts have been closed; I've had the same problem. Ten years ago I had emergency surgery and had no insurance. Due to my recovery (and the financial burden I experienced) and not being able to work at the time, my account with QVC went to collections and my account was closed; however, I did manage to pay the account in full within the next year. As I no longer had a QVC card I paid with my debit card and have made purchases over the past 10 years. Several weeks ago I applied for a new QVC card and GE bank approved my request and sent me a card with an $800.00 limit. As soon as I tried to use my card, QVC cancelled my online account. The finally put two and two together and realized that I had been shopping with them ever since my account was closed! Customer service stated their records showed I'd never paid off my old account. I assured them I had and they said they'd contact corporate. Apparently the collection agency did not notify QVC that I had paid my account. I set up a new account (different email address) and, sure enough, within a few days that account was also cancelled. Several more calls to customer service have not helped and I'm going to call corporate to help untangle this mess. However, I'm not so sure I want to shop QVC any longer. They can see my history of 10 years shopping and paying for every item, rarely returning anything and yet they refuse to open my account. I now have an excellent rating and have been approved by HSN andother companies for credit. I'm very disappointed with QVC and I find it most interesting to see that I'm not the only one!! | |
| Doreen Hughes | 9/9/11 |
| i ordered a cell phone on the first on this month 09/01/11 shipped on the second label made but it was not picked till the eight 09/08/11. when i bought the cell phone i had a delivery date of the ninth but now it will not be at my address till the 12 09/12/11 by the end of the day. but i am not sure if it will be here that date either and i already have had a payment to my credit card. I am not happy because i need the phone today for the weekend. | |
| Drene Jackson | 7/14/11 |
| QVC has the worst customer service I had ever seen! The reps are useless! I have been a customer for many years, account closed due excessive shopping (My credit card no thiers)....What the heck? What company does this. Called CS and the rep said corporate did, no explanation needed...QVC is already excessive in shipping charges, HSN does not treat customers this way...Going back to HSN. | |
| Daniel Brock | 7/22/11 |
| Good show QVC for cancelling the program that would have given that worthless traitor Jane Fonda an avenue to make money. Hopefully she will be forced to eat her book to stay alive but then she probably got alot of money form that other radical Ted Turner. Fonda, may you be treated the same as those captured military men were during the war. Fonda, you suck. | |
| Julie | 6/27/11 |
| QVC is awful. After years of being a loyal customer, my account was cancelled. I was told I had too many returns. No specific guidelines for return amounts were ever discussed or given to me. I believe their shipping is outrageous and the do not stand behind their 30 day return policy. NEVER giving them a penny of my hard earned money! | |
| Sandra | 6/15/11 |
| My Mama bought 3 of your Technique cooking sets,The first one she kept for her self and the second one she gave me for Christmas the third she split between my sister in laws.I didn't know what to do about mine,it has been sticking everything that I cook in it.I was happy with it at first,but now I am not.It is suppose to be great cookware and guaranteed for life.Sure wish it was.The set Mama gave me was about 200.00.You are suppose to be able to wipe them out and that is all.But I have not been able to do that with mine,any comments would be appreciated on what to do. Thanks | |
| D Baker | 5/20/11 |
| Worst Customer Service Experience Ever! No sence of Urgency! Total disregard to cleam up after their mess! I ordered a Flat Screen TV for our Wedding Anniversary, so it would be here on time. instead, QVC shipped the product to the wrong Zip Code, 4th time doing this, and to many numbered complaints to correct behavior, and they still have not correct. I Contacted QVC after the order was placed, and advised then that they had done it again, and told them the steps to fix with UPS, they refused, and infact one Manager told me, it would cost too much to correct, I would just have to wait two more weeks to get, that is Bull @@@@! They need to own up to their mistakes, and take responsibilty for their actions and lack there of. I have spent way to much money preparing for this event tonight, and now will not be able to enjoy it with my wife. Thanks QVC for nothing! | |
| diane cheney | 5/4/11 |
| Qvc stole my money. They took 2 payments and then canceled my order saying becuz I was a new customer that they can't sell me a high priced item!!! The reps were very rude to me and hung up on me. Its been 2 months and still no money back! :'( | |
| Mrs. never will buy from qvc | 4/26/11 |
| Qvc cancelled my order. When I called to see when my funds will be released, I was told up to 72 hours. this was on a saturdat ehen I placed the order. Well, its wednesday, and still no credit on my debit card! Do not buy from this company. Their c/s is horrible. | |
| Paul Baker | 4/26/11 |
| Dan McDermott, If you read this, and it gets to someone who can help, #3807852578 for Paul Baker, My Visa was charged at time of shipment for the computer that we ordered, but it was told to me that order had been cancelled because the address was for Travel Lodge, this property is Iowan Inn, which we secure for the Bank, but we are on site to show and secure the property. My problem is the order was cancelled, because for some reason! My phone number #901-351-9539 or #901-351-9538 we are on site, we live on property, mail comes to us here UPS delivers to us, and other TV shopping companies have delivered to us why!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! not!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My wife had looked forward to receiving this computer. Looking forward to hear your story, Bob Baker | |
| DALE SILVERMAN | 4/25/11 |
| UNTIL TODAY, I HAD BEEN A CUSTOMER OF QVC SINCE THE FIRST SHOW. MY FIRST PURCHASE WAS FOR A RING BY A HOSTS NAMED JEFF AND KATHY LEVIN..SO THAT SHOWS HOW LONG AGO I BEGAN AS A CUSTOMER. QVC USED TO CARE ABOUT THEIR CUSTOMERS AND IF I HAD A PROBLEM, I KNEW THAT IT WOULD BE SOLVED IN A CARING MANNER BY THE QVC CUSTOMER SERVICE REPRESENTATIVE. I PROBABLY HAVE TURNED ABOUT 100 PEOPLE INTO QVC CUSTOMERS, JUST BY SHOWING THEM ALL MY PURCHASES OF CLOTHES, JEWELRY, HOUSEHOLD ITEMS AND GIFTS. RECENTLY I HAVE HAD TROUBLE WITH LATE CHARGES ON MY QVC ACCOUNT BECAUSE OF A MISUNDERSTANDING ABOUT RETURNED MERCHANDISE. I HAVE TRIED TO WORK OUT MY PROBLEMS WITH CUSTOMER SERVICE AND, ALSO, WITH THE BANK THAT HANDLES THE BILLING. I HAVE EXPLAINED THAT I FEEL I AM A VALUED CUSTOMER AND THAT MY PROBLEMS WERE ABOUT MULTIPLYING LATE FEES I HAD NO INTENTION OF PAYING. QVC FROZE MY ACCOUNT AND SAID THERE WAS NOTHING THEY COULD DO FOR ME UNTIL I PAID THE CHARGES AND THREATEND TO TURN ME OVER TO A COLLECTION COMPANY. I TOLD THEM THAT I WOULD NO LONGER PURCHASE FROM QVC AFTER DECADES OF BEING A VERY ACTIVE CUSTOMER. NO ONE CARED. I AM HURT AND ANGRY AND ALTHOUGH I KNOW QVC DOESN'T NEED MY BUSINESS AS AN INDIVIDUAL, WHEN I GET THROUGH TELLING MY STORY TO EVERYONE I KNOW, IT COULD MEAN A CONSIDERABLE LOSS OF PURCHASING FOR THE COMPANY. SINCE THEY DO NOT SEEM TO CARE, IT'S JUST TO MAKE ME FEEL BETTER. | |
| DAVE | 4/8/11 |
| ORDERED A SONY 55" 3D TV BUNDLE WITH A PS3. HAVE NOT RECEIVED ANYTHING YET, NO PHONE CALL FROM SHIPPER NO NOTHING. QVC REALLY SUCKS! I WILL NOT BUY FROM THEM EVER AGAIN. I USUALLY BUY FROM HSN.COM AND THEY SHIP REALLY FAST AND I ALWAYS GET MY ITEMS BEFORE THE PROMISED DATE! TODAY IS APRIL 7. CUSTOMER SERVICE REPS GIVE ME THE RUN AROUND ALWAYS WITH THE SAME ANSWERS. | |
| Wendell Aulet | 3/20/11 |
| I place an Order for this item it was return .. i never received any notice from post office. i then called QVC and the item was reshipped....(1st) 11/6/2010 3480241222 Total: $185.04 1 E166492-Magellan Roadmate 1700 ......Why was I charged more...(2nd)11/25/2010 3726656631 Total: $208.24 1 E165938-Magellan Roadmate 1700...Not a Good Way To Do Business... I Spoke to someone in Customer Service.. .. Will Never purchase any items from your company....Wendell Aulet | |
| JK Central Lake MI | 3/12/11 |
| Received a letter today from "Mr. McDermott" telling me "HE" closed my account because of high return percentages. Explain to me, Mr. McDermott, why we are encouraged to return items if they're not what we expect and why we have a cancellation option on our account. Letter also said other customers on waitlist are inconvenienced by my cancellations -- the order department can't figure out how to send the item to the next person on waitlist???? Come on. Clean up your act. You truly need NEW hosts who don't keep watching themselves in the monitor and are truly becoming obnoxious. Get over yourselves, really!! | |
| KS Ohio | 3/7/11 |
| I have had a membership for over 20 years with QVC and ordered regularly I had just ordered a couple items and went to check on my account online over weekend and it said it could not access my account. I called customer service and was told my account had been closed and I would get a letter. She stated it was from too many returns or cancellations. They never hesitated to take my money but no longer wants it. The quality of their merchandise is so bad lately that I will not refer them to anyone again. The customer service is far from customer friendly. | |
| CW | 2/15/11 |
| Not a QVC fan anymore! Received a letter from a Mr. McDermott, Sr. Vice President of Customer Service stating that my returns were too high for 2009/2010. Items that I ordered were not the 100% quality that was promised even after reviewing the ratings, sizes and colors. I feel that if QVC does not approve of members returning their products then they should QUIT saying " return the item in 30 days if not completely happy". I feel this is false advertisment. If QVC is going to offer this to customers then don't belittle someone for returning items. The hosts are great "salespeople", but not every item that is sold through QVC is 100% quality. I feel the letter I received was an insult to my intelligence. As a consumer, I will no longer purchase any item offered through QVC. | |
| April - Minnesota | 2/16/11 |
| Update on my situation: QVC returned the uncashed money orders to my mom, but they wrote all over them so they're not cashable. We contacted the money order company, and my mom will be charged $30.00 to get back almost $90.00 for a situation that isn't even her fault. We will definitely never be doing business with them again!! They claim that customer service is their priority. Their priority is money, and now they've prevented my mom from getting ALL of her money back. | |
| QVC Horrible! | 2/17/11 |
| I placed an order for a laptop. Paid in full and for rush shipping because I was going out of town. I was told would be receiving today but nothing. I called and they said "oh we have to verify your credit card info" I said you have already taken it out of my bank! They said it can take up to 5 business days because they actually call my bank to verify the money is there even though they have approval and it shows on my statement. I tried to cancel the order and go to HSN and their response is you will have to wait til you receive it and refuse it. This process can take several WEEKS. Please rethink doing business with QVC. | |
| April-Minnesota | 2/10/11 |
| I too wish there was a zero star rating. On January 30th my mom ordered something and got a money order to pay for it. Then on February 7th she ordered two more things and got money orders to pay for those items. We mailed the money orders immediately on the days that we got them. We just found out yesterday that the account had been closed. My mom has had an account with them since the 80's. The reason that it was closed was some BS about how my deceased sister had a remaining balance on her Q Credit Card. My sister has been dead for 7 years. The account is my mom's not my sister's. The credit card was my sister's not my mom's. When my sister died we contacted QVC and got the situation cleared up, or so we thought. They claim that they will be sending us a letter and the money orders back. We haven't gotten anything from them. So now we will have to deal with the money order company to try and get our money back. The total is almost $90.00 between the three items. QVC will never get our business again. | |
| scmommyje | 1/19/11 |
| I have had nothing but good experiences with QVC. Everyone places a hold on your account when you order something, even at gas pumps, it clears off. Get over it, and stop blaming everyone else for your screw ups! | |
| MAKOS | 1/19/11 |
| I GIVE THEM 0 STARS......THEY CLOSED MY ACCOUNT AFTER 25 YEARS..I CALLED , THEY SAID I WOULD BE GETTING A LETTER. I DID ABOUT TWO WEEKS LATER STATING TOO MANY RETURNS AND TOO MANY CANCELLATIONS..WHAT DO THEY HAVE THAT WORD "CANCEL" ON THE RIGHT OF THE ORDER STATUS PAGE FOR!!!!WHEN THEY WANT TO START SENDING QUALITY ITEMS INSTEAD OF JUNK THEY WILL GET FEWER RETURNS..I FIGURED OUT THE MONEY THEY MADE ON ME THROUGH SO CALLED EASY RIP PAY. I AM ASHAMED TO TELL THE AMOUNT..I WOULD LIKE TO SUE THEM FOR FALSE ADVERTISING AMONG OTHER THINGS.. ANYONE WANTING TO JOIN ME... ....MARYMARK1117@YAHOO | |
| Florence. SC. QVC employees | 1/26/11 |
| Why are Florence, SC. QVC employees allowed to play on FaceBook during work hours? Just because they are in Central Office, or other areas of the plant with computer access, does not give them the right to play games, and post comments to other employees all day long.. We are sick of this, and want Facebook put on the restricted list, just like Myspace is.. QVC is for work, and that crap is for home.. If you need some screen shots of the violators, we can send you some. | |
Judy -Virginia  | 1/27/11 |
| I love QVC, but like us all they need to which what they say. All the sales people were saying for Christmas if items are returnd by Jan 31 2011 there would be no return postage. WELL this was not ture. If your bill was $30.00 then you got creit for $23.05 or less. I am very upset with this. Also the payments with the way different items or but on one invoice number.Some paid in full others two or more payments, this is just more then what I want to deal with for alittle convenance. I am very disapointed that QVC didn't back up what they allow the sales people to say about the postage. My answer to this is if you used our postage stamp them your order was deducted. | |
| Ms Mac | 1/12/11 |
| Order a computer for $1120 with 6 easy payment! receive a phone call stating I was not a authorized user, so finance verified all information, the lady said if there was any other problem she would call back. No call; so I guess my computer was on the way. When I tired to log-in it instructed me to call cosumer service, that is what I did. The representative explain the account has been close, because I am a new user and the purchase is a large amount. Meanwhile, I receive a confirmation of the order. yet there is no order due to them canceling it. So way didn't they have the descence to email or call!!!!!!!!!!! Then the lady said just use my account information with the same billing address, so that is what I did now whe tell me it will take sometime because it has to go through corporate. I said never mind, since I needed to get my report done. QVC YOU SUCK | |
| QVC AWFUL | 1/10/11 |
| QVC DOESNT EVEN DESERVE 1 STAR. I PLACED AN ORDER WITH QVC. THE OLYMPIA FIREPLACE FOR 802.00 AND IT WAS MY FIRST TIME. QVC CANCELLED THE ORDER BECAUSE I HAVEN'T ESTABLISH CREDIT WHEN THEM AS OF YET, BUT YET THEY HAVE TAKEN THE FIRST PAYMENT OFF MY CREDIT CARD. QVC IS AWFUL. | |
| NEVER AGAIN!!! | 12/28/10 |
| Placed an order for a 73" mitsubishi 1080P television.....the television was delivered by a company QVC contracts to make their deliveries, poor delivery service. We purchased the television for over $2300, had we known what we were be in for dealing with QVC we would have waited just a few days longer. While flicking through channels we saw a better deal for the same television. At that time we immediately contacted QVC to cancel our order. We received an email with cancellation confirmation. Needless to say the television showed on our doorstep. We accepted the television thinking it was the television we ordered from HSN, but it wasn't. On 11Dec 2010 we contacted QVC again requesting to send someone to pick the television up for return, well I supposed after six (6) calls to their listed customer service number and being told 10 different reasons as to why the television as of 28 December still sits in our home we will NEVER order from them again! I I am currently the telephone (on hold) for the past 36 minutes with absolutely no response. All while in just a few days QVC will receive yet another payment from our credit card for a television that was NEVER supposed to be delivered! QVC promises to take care of the matter, but thus far we've been getting NOTHING but the run around! | |
| N.McCraw | 12/25/10 |
| I ordered the smashbox giftset over a week ago, during the "we get it to you by Christmas at no extra charge" time period. I called QVC yesterday (Christmas eve) at 1:30 to ask where it was. The operator said "they have until 7pm to get it to you, and we close at 7" I asked what to do and she said "oh, its coming, I checked" IT DID NOT! It was a Christmas gift, I am so mad! I will never, EVER order from them again, and I was a good customer. They should be ashamed, but they don't care as "we are in 90 million homes"... Rest assured QVC, that will not be for much longer. Besides, HSN has much better QUALITY items, AND customer service! | |
| Larry Bailey | 12/23/10 |
| This order was completely bungled by QVC. I never received the shoes. I contacted customer service and they told me they had been shipped, then today 12/23/2010 the backorder was cancelled. I was never informed they were on back order. They were a Christmas present. Order Number: 3483714495 Order Date: 11/25/2010 In Stock: A88814 Clarks Leather Cutout Detail Double Strap Sandals Ivory 7-1/2 Medium Status Gift Option Price Quantity S&H Tax Total Backorder Canceled: 12/23/2010 Label Printed: 12/23/2010 $57.50 1 $6.47 $3.20 $67.17 | |
| Dana | 12/8/10 |
| 12/1 ordered TV. 12/2 called "just to inquire" if I could change order. I reiterated several times to the rep it was "just a question". She confirmed that she'd have to cancel the 1st order because it was "in process" of being shipped. I said "ok thanks let's leave it" and hung up assuming I would receive the TV around 12/15 as promised. On 12/6 I tracked the order since 1 of the 5 easy payments had been deducted from my account. Tracking showed the TV in transit to Vernon CA from Haliah FL, the vendor. 12/8 tracking shows it arrived in Gardena, CA, 5 minutes from my house. Tracking also showed 'THE DELIVERY INTERCEPT REQUEST FOR THIS PACKAGE WAS SUCCESSFULLY COMPLETED / SHIPPER REQUESTED RETURN OF PACKAGE'. I called customer service and was told the TV "was not cancelled, I don't know why it says that" (Cynthia & Barbara - untrained CS Reps). So, I called the corp office in West Chester PA and spoke to Julie (Customer Satisfaction) who called back after research and said the TV was not cancelled. Well why on 12/9 today, am I tracking it and the TV is in North Carolina? Uh because the stupid cs rep "cancelled" it. I know we are in an economic struggle, but stop hiring incompetent people who don't pay attention. | |
| | 12/6/10 |
| 1. Long hold or no answer whatsoever. 2. Cancellation of account without notice for returning too many items even though on each show they encourage trying out and testing. 3. Sending open or used items, i.e, received one earring instaead of two, and failing to give return credit. 4. Once again, failure to give return credits by not giving access to account items. 5. Failure to provide approptiate method of returns. 6. Not interested in customer, only in the money they make. 7. Quality of items runs the gamut from good to bad. | |
| T.Cappetta | 11/27/10 |
| I AM WRITING THIS REVIEW TO SEE IF QVC WILL PRINT IT ON THEIR REVIEW PAGE. I ALREADY WROTE ONE FOR A PRODUCT I BOUGHT THAT WAS NOT WHAT THEY STATED WHEN SELLING IT. IT NEVER GOT PRINTED. WHEN I ASKED WHY THEY SAID THEY NEVER DISCRIMINATE AGAINST REVIEWS AND PRINT THEM. THAT'S NOT TRUE. THE PRODUCT I PURCHASED WAS THE NOBLE FIR TREE MADE IN CHINA. WELL QVC DIDN'T TAKE TIME TO EXAMINE THIS EXPENSIVE TREE BEFORE RELEASING TO CUSTOMER. THE OUTSIDE NEEDLES WERE MADE OF THE FAKE NOBLE FIR AND THAT WAS GREAT, BUT ALL THE INSIDE BRANCHES WERE MADE OF PAPER. SO PEOPLE IF YOU BOUGHT ONE OF THESE TREES H-166781, EXAMINE IT AND SEE FOR YOURSELVES. QVC IS TRYING TO SAY I GOT A DEFECTIVE ONE. CAN'T BELIEVE THAT OUT OF ALL THEY SOLD I WAS THE ONLY ONE TO GET THIS DEFECTIVE TREE. THEY WON'T LET YOU TALK TO ANYONE AT CORPORATE AND KEEP INSISTING THEY WILL PASS MY REMARKS ON. TO WHOM WILL THEY PASS THEM ON TO. I WROTE A LETTER ALSO TO CORPORATE TO NO AVAIL. NO ONE CONTACTED ME EITHER. SO THE Q & V IN THEIR NAME MEANS NOTHING TO THEM OR ME. I'VE BEEN A LOYAL CUSTOMER SINCE BEFORE WHEN THEY WERE CVN. SPENT LOTS AND LOTS OF DOLLARS, BUT GUESS THAT MEANS NOTHING TO THEM. THE TREE IS BEING PICKED UP AFTER CHRISTMAS ALONG WITH TWO OTHER ITEMS THAT WERE DEFECTIVE. WHAT'S HAPPENED TO THIS COMPANY??? | |
| Thomas DeFeo | 11/2/10 |
| In regards to Julie A. Johnson's comment....periodically I will use another card other than my QCard. BIG MISTAKE. If you use a major credit card and decide to cancel the item after wards, YOU MUST contact QVC in order to have them remove the "hold" amount on your major credit card card. I had one charge on a cancelled order which was pending for 14 days until I realized it was the QVC charge that never came off. When I called the credit card company, they told me to contact QVC to have it removed. The woman also stated they get numerous complaints about this from people who have ordered from QVC (MAJOR, MAJOR credit card issuer), and the fact that QVC does not automatically drop/reverse the charge once you have cancelled an item. It is up to YOU...buyer beware! | |
| Ricky Naylor | 10/28/10 |
| To all QVC customers...I've been buying from QVC for many,many years.If at any time i had a problem QVC more than went out of there way to make it right.They are not perfect but the world is filled with people who will falsely complain to get something free or save a buck.Get a life!Thank you QVC....... | |
| | 10/21/10 |
| My wife ordered a purse 2 weeks ago. Customer service stated that her account was in good standing. In 2002 her account was closed by QVC. QVC cancelled the order. Its 2010 and they stated that her account is in good standing. Upon waiting 2 weeks for the purse I called and spoke with a supervisor. (I think). The big question was why couldn't they notify us by a recorded message or e-mail that the account was closed? Supervisior was no help. Bye Bye QVC. Hello HSN-my new best friend!!!! | |
| Ellie | 10/18/10 |
| QVC says the Q stands for value, then why do they continue to sell merchandise that is known defective! QVC what is happening get on the ball read some of your reviews and if it's not quality don't sell it! | |
Thomas DeFeo  | 9/27/10 |
| The only issue I have with QVC is their credit card. Because it is handled by GE Money Bank(in the oddiest way I have ever seen a card handled), neither side can assist. If you have a question or problem, you have to call QVC, but then they transfer you to GE, who states it is QVC's issue and this goes back and forth and nothing is ever resolved. With other store cards (or even Shop NBC) I have to go through GE, there is a direct number to GE to deal with credit issues...no such thing with QVC. I have even tried using one of those numbers to inquire about my QVC account and they refer me back to QVC, who can't do anything. A real vicious cycle with no resolution ever resolved. | |
| Barbara Grant | 9/27/10 |
| I just received my latest copy of The Insider. I could not believe that there was nothing shown made in the United States. All the clothes were from China. How is the unemployment situation and the recession supposed to get better if we keep buying junk from China? How about searching for things made in our country and putting our families back to work! | |
| Tom Cosans Customer # 6346 | 5/15/10 |
| I never though I would have any problem with QVC service but: As brief an explanation as possible, we have a Turbo Oven which cooked four great meals Before the heating element failed.At the beginning of a long exchange of emails over many weeks I explained why it was impractical to return the entire oven, so we sought a replacement lid or heating element, for which I would pay as well as shipping charge(better than a useless oven). Thane confirmed to me that QVC could order it after May 1st as they were back in stock. But QVC not only said no, but sent me yet another standard letter telling how to return the oven, in spite of the very long series of emails. This is the first time in my 84 years that I have felt it necessary to write to "Corporate"! Please, no more boiler plate replies. Many thanks, Tom Cosans | |
| Lisa Turner | 8/27/10 |
| I went to change my credit cards on easy pay today. I could not get in. I called QVC and they said they had closed my account without even notifying me for abusive behavior. Last weekend I had ordered a jacket, there were very few left in the size I wanted. They told me what color and what size. I ordered it. I then got an email but it was the incorrect size. I then said no I had gotten the size and it was confirmed by the person. When they called in they just said well that is too bad we can't get that size. I said that that was not good enough and to talk to a supervisor. They said too bad and that there is nothing they can do about it. I talked to corporate today and told them I wanted this reopened. I explained that I am a customer service trainer and she said that if I was a customer service trainer then I should know not to use profanity and that she would not reopen my account and hung up. Since these calls were made today from my office I have then taped. I'm going to go on Utube. I spend a lot of money with them and I guess they think they don't need their customers. Sorely mistaken. | |
| Mary Allen, Blue Springs, MO | 8/21/10 |
| You have two fabulous hosts - David Venable and Lisa Roberts. These two people should be called your top assets. I've noticed that lately they both are being replaced OFTEN with other hosts. Today, Saturday, August 21st, In The Kitchen with David, a Mary Beth Rowe made a statement on air that I thought was appalling. She looked up at the Venable sign on your kitchen stage and said.. well they might want to add my last name Rowe after Venable as often as I am here.... (not exact words but same effect) (she was talking to the Temptations woman). This is TACKY no other word than TACKY. I'll switch the channel every time I hear she's on from this day forward. It makes me wonder if maybe there isn't a "Host" war going on?? I can only say as one customer of QVC, that you need more hosts like David and Lisa and LESS of Ms. Rowe's type. Please tell me you are not losing David or Lisa. | |
| not providing to public | 8/2/10 |
| I also will never do business with QVC. They do not even compare to the customer service that HSN provides. Sure they have some name brand things but they DO not care about the customer. I have shopped with this company for years and spent thousands of dollars there. They recently had a computer glitch and as I tried to make an order online as I have all previous orders, I was declined. I tried again a and was declined again. I decided to check my account and to my surprise, I had been charged for this order not once but twice. I went back online to qvc and found that there was NO evidence of any order. I called qvc and was also told as another person I would have to wait 72hrs for this to be dropped off. Thanks for NO groceries and no rent getting paid QVC. They could care less what they do to peoples lives. I called again today and asked to speak to a supervisor. The lady refused to give me anyone. She kept saying maam there is no order so there is nothing we can release. I told her they need to call my bank asap and have the funds released. Of course, nothing was handled and when I told the lady she may not care but I am sure the owner of the company will care how people are getting treated she had no response, so I hung up. She literally just sat there. I will NEVER spend a penny at this place again. There loss! | |
| nancy wolpert | 7/13/10 |
| I bought a sweater made by Quacker Factory at the Frazer Outlet - Black with embroidered shamrocks down front panels that are battery operated. The lights blink surrounding theses Shamrocks - connected by a battery pack. I have received numerous compliments on this wonderful sweater. This past St Patrick's day I lost the battery pack. I just can't wear the sweater that doesn't work anymore! I contacted Quacker to no avail. I then wrote to QVC - they advised me to contact the Frazer facility. Could you please help me to replace the battery pack ? Please - thank you - I would like to be able to wear this sweater for my 74th birthday !!!! | |
| Julie A Johnson | 7/15/10 |
| Late (approx. 11PM PDT) Tuesday July 13th I ordered Item #K-12865- Three Pc. Skillet set; order #3595683914. It was to be on the two easy pay. After I had hung up I checked to see if I had received an e-mail confirmation - I had not. I then immediately checked my bank account (I used my bank debit card) and lo and behold they had taken two payments of $25.31 totaling the full amount of $50.62! I then immediately cancelled the order and they confirmed that with the notation; "your order has been cancelled - you will not be billed". I already was and those funds are still being held almost depleting my account balance in my checking account! After numerous calls to C/S with a runaround about having to contact their Corporate Offices to have the hold removed which would take 72 hours! It took only 2 seconds to place that hold on my funds and now they have to have 72 hours to remove it when that order had never even gone into processing because of the immediate cancellation. I have contacted my bank and they have to have word from QVC for the removal of the hold even though early on the 14th a C/S representative took down my banks local branch phone number. It is now the 15th of July and my funds have still not been released. I have contacted Consumer Affairs over this mess. QVC you need to give a little more thought to the customer and a little less to your greed. You claim the importance of your customers satisfaction but I no longer believe any of that hype after the way I have been treated. There sure as hell was no going out of your way to make this customer happy. QVC will no longer get any orders from me and I intend to let my family and friends in on the disrespectful and shady tactics you employ when it comes to resolving a situation. | |
| Linda Tatro | 7/16/10 |
| As of today I am no longer a member of QVC, after 18 years of paying my account on time this past month I had a check get lost in the mail and a $39.99 charge was put on my account, I explained to them the check was mailed but wasn't cashed, I issued a new check including the $39,99 charge and put a stop payment on the original check, I asked that the service charge be credited back to my account because i was a member in good standing, and today I was told by GE Money Bank that if I paid them today for the balance that is not due until August 7th then they would take the charge off my account. Well, because QVC is always claiming that their customer comes first, I would just assume that this charge was taken off my account before I received this letter today 7/16/10 stating they could not take it off. Well, I have just cancelled my account and WILL NOT EVER buy from QVC again, and I will tell anyone that I know not to do business with QVC as they do not care about their customers....I realize my account is just a small drop in a large bucket but every dollar counts these days, I find GE Money Bank to not care about their customers. | |
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