30 Hunter Ln. Camp Hill, PA 17011
(717)761-2633
Reviews For Rite Aid Corporation Corporate Office
Pissed  | 2/4/12 |
| Bought a $50 Bed Bath and Beyond gift card as a gift for my sister in law, and it didn't get activated. My sister in law tried to use it a month or so later and couldn't. I no longer had the receipt. I brought in the card, my CC, the date of purchase, full amount, etc. to the store. They have nothing on file. They won't do anything about it. I was charged the $50 and now I'm just out the $. I can't see them staying in business with this kind of customer service. | |
sick of riteaid  | 2/1/12 |
| First Incident : They lost my prescription and told me just go back to the doctor and get another one. No considreation for me tha patient that required the medication immediately ofr the fact that my doctor only sees patients once a week and that it would require my taking off another day of work to obtain this. Second Incident: My husband had surgery so at the pre testing the doctor sadministered prescriptions for post surgery. We put them as instructed only to be topld 36 hours later that they were still not ready. When asked how much longer by the cashier she was told " dont put me on the spot I dont know when they will be ready" Third incident One of the post surgery prescriptions was not covered by my insurance as per the pharmacist, I contacted the doctor he called the pharmacy of which I have the date and time with a new prescription, when I called to see if it was ready I was consistently hung up on and or put on hold by just laying the phone down on the table. I know this because I could hear different transactions in the background. When I finally got a call through I was told that there was no prescription called in for me. These incidents may seem minor to some but they are enraging me. Their lack on customer service is despicable to say the least. Please Help | |
| dave | 1/30/12 |
| i went to the rite aid in cleveland ohio the [superior ave] and they were harrasing another employee over the loud speaker what kind of stores allow this kind of harrasment to another employee i'll never step a foot in that place again | |
| Rite Aid Employee | 1/30/12 |
| I first started out in the pharmacy as a tech... It took rite aid 2 months to get paperwork sorted to let me start working. The pharmacist is great and pays attention to the patients and goes above and beyond for customers and employees. However the pharmacy manager is...well I dont know a word for this person. One day the rx manager got mad at the phone and decided to just start slamming the phone on the receiver causing it to break. We finally get a new phone and again slamming it and cussing at it. Customers were around and its very embarrassing, I wanted to walk out. What really pissed me off about this person though is, the district pharmacy manager was there one night making sure we were doing things right and whatnot, and told the rx manager to fire the other tech since rx manager was complaining about not having enough hours to keep both of us. The rx manager said no bc the tech was good with patients and knew the system. Well the system is not hard to figure out and by then I knew it better than rx manager did...to end my story the rx manager called me the next morning and asked if I could come up there. I knew right then I was about to be fired. All the rx manager said was im sorry I have to do this to you and I hope you understand. Never once said you are fired or I dont have the hours to keep you on, just im sorry I have to do this and walked off. Im a single mother who gets no child support and 20%of my check goes to student loans. The other tech wanted to get fired so they could finish school and not have to deal with that crazy person. Instead I get fired. So I go to the front end and told them and they were shocked and angry. I ended up working as a cashier for a couple months up front then became a shift supervisor.i do still work inthe pharmacy when they really need me. But i make sure that person knows they messed up by firing me. I am a very fast leaner and to have moved up in less than | |
| Barbara S | 1/27/12 |
| Is there anything lower than zero. I this case there should be. One one occasion I told the person who answered the phone that I wanted to use my debit card The pharmacy has the number. Lo and behold when thr delivrty man finally showed ( I live less tha two miles away) the Rx had not been charged. I tried to call the pharmacy but after about 20 rings I gave up. The delivery person did not speak English. I wound up using my last available cash. I have no car. Ican't get out and have no one yo go to the store for me. The next time I said "I'll pay cash. Of course yhey charged it and cost me a $35 overdraft. I"m on a fixed income. I can"t afford that; I don't know anyone who can. Now I'm ill. I dropped off the Rx yesterday. Gave them the correct phone number, yet again. told the to put it on my card and to deliver it. It didn't come so I called and was told they called and nobody answered. I asked what number was called...I figure you can guess it was the wrong one.. and that the delivery person had gone home. I was less than pleasred. After taking names and raising a BIG rukus the are going to dekiver the Rx. Funny how they magically found someone to deliver it. The Rx was just delivered by the "Wellness ambassesdor. He was nice. I let him know about this missive. He wasn't surprised. I wish I had another option. | |
| james | 1/27/12 |
| your store on superior ave is the worst managment you guys have if it wasn't for the one manager there [chrissy] that place wouldn't be open so sad to see her go to a bad neighborhood because of jealousy in your store | |
| Nameless | 1/25/12 |
| Don't ever go to work for Rite Aid, they treat their employees' just as bad as they do their customers. After a relative of mine was employed there for over 17yrs, they made life a living hell to the point she ended up having to quit. This person was only 3 yrs shy of mandatory retirement pay for life from rite aid, so of course now they won't have to pay a dime, even after all the years of service. How they stay in business is beyond me. | |
| ROBERT | 1/23/12 |
| IF YOU GO TO RITEAID HERE IN WINNETKA,CA ON SHERMAN WAY,I DO NOT UNDERSTAND WHO HIRES THE PEOPLE WHO WORK AT THIS STORE I HAVE BEEN GOING HERE FOR MANY YEARS BUT NOW I NEED TO CHANGE TO ANOTHER STORE THEY HIRE PEOPLE THAT SPEAK SPANISH I THOUGHT THIS WAS AMERICA WHERE WE SPEAK ENGLISH,RITE AID WAKE UP BEFORE YOU GO UNDER LIKE OTHER STORES WHAT IS THE OWNER OF RITEAID DOING SITTING ON HIS ASS LIKE ALL THE REST OF THOSE RICH WHITE MFKERS,CVS SUCKS ALSO,WALGREENS HERE I COME | |
Marzetta Stogner  | 1/17/12 |
| I was going to take my morning dose of heart pill and it looked different then previous one I took the night before. It had different numbers on it. I called the Pharmacy here in Kershaw S.C. where I had it filled. Was told that it was the same pills but from different manufactures. It would be nice to know before hand that they filled it from two different vendors. Pharmacist showed no concern to my question. | |
| Fu | 1/17/12 |
| The Rite- AidE in Elkin, NC. Is so bad. I left my dr. Office today and took my rx in and it was the first time I used this store and after 20 min. The pharmacist Steve called my name and in front of every one d I will not fill this Dr. Rx's and I asked why not. He SD I think she is practicing outside her specialty. She is a d.o. and internal doctor. This was stupid I wasted all that time and went next door and got it filled. What's up with pharmacys telling doctors what to do. All u done was lose money. That's fine I'll never shop there again and your neighbor pharmacy said thanks for the business. Your an asshole. | |
| Linda Means | 1/11/12 |
| I would like to bring to your attention two incidents at the Irvine, KY.40336 Rite Aid Location. I received my 2012 Part D Medication card. Last weekend, I presented it so the pharmacy people could scan it, and have it in their system. Yesterday, January 10th, 2012, I phoned in a brand name prescription, that morning. The recording relayed the message to me that the prescription would be available for pickup by One O'clock that afternoon, same day. I enter the store. I stand behind their privacy sign that they have in the store. No problem. So when it is my turn to approach the pharmacy desk, I do so. The pharmacy worker then told me that they were having problems with my new Part D Card. I agreed to let them scan it again, another time or two. I then had to tell them my date of birth three consecutive times. Each time, they scan my Rite Aid Discount Card. When they finally hand me a full prescription bottle, I wrote a check for the transaction and was ready to exit the store. I found that upon checking the prescription bottle label, that I was given a different prescription than what I had phoned in for. I brought that to their attention. I also asked to speak to their Manager. Manager indicated to me that she didn't feel that my difficulty was her fault. I don't feel it is my fault, either. Then the Manager proceeded to set about to fill my brand name medicine. I then told her that I had been transacting business with Rite Aid Pharmacy in Irvine, KY. for decades. I felt that I should be counted a valued customer, at least to the point that when I phone in a prescription, that I shouldn't have to wait 60 minutes for it. She agreed, said she was sorry, and I paid for that prescription, also. I am a senior, physically handicapped citizen who has several medical problems. I am not the only customer who complains about this. Thanks! | |
| MCC | 1/10/12 |
| It was so disturbing to purchase Rite Aid brand candy at Christmas only to realize later that the candy is made in Mexico!!! Come on people!! We have to make sure we are purchasing USA products. | |
| Tyler | 1/5/12 |
| @MBB, try checking in your break room. There should be a sign that has all of higher ups' numbers on it. Try giving your District Manager a call, or call 1-800-Rite-Aid. I to work for Rite Aid, and i have a manager who acts like a baby if everything doesn't get done perfectly. Even though the sheer amount is ridiculous. I was expected to go outside in just my smock, button up short sleeve, and khakis and use a leaf blower in 20 degree weather. Not to mention my manager leaves early a lot of the time, and shows up late. | |
| Wendy | 12/29/11 |
| I had dealings with a pharmacist at the Rite Aid on Michigan Ave. in Saginaw, MI. He was extremely rude and told me to go "f" myself. What is wrong with Rite Aid pharmacists? They def have an ego problem. I'll NEVER go to a Rite Aid again EVER. | |
Jessica Lopez  | 12/27/11 |
| The pharmacist at the Farmers Lane, Santa Rosa store is a completely rude, arrogant, egotistical person. He talks loud and is big. He never smiles, never says hello and doesn't listen. He was at that store a few years ago and then was transferred to another store. Now he is back unfortunately because he is full of attitude and not professional. Why they let him come back is beyond me. Everyone else that works there is professional and kind. They need to fire him. His name is Peter. | |
| Ginny Miles | 12/28/11 |
| Farmers Lane store in Santa Rosa, Ca has the most unprofessional pharmacist named Peter. He is rude, loud, unfriendly, and should have never been hired there. He was there a few years ago and now they have him there again. Think they could do better. | |
| LIKE IT MATTERS | 12/21/11 |
| I know this is only a venting site, but I need to so here it goes. My family and I live in Pittsburgh PA and my complaint is about a pharmacist at the Rite Aid at the intersection of Rt.51 and Rt.88. My wife and I have been getting prescriptions filled there and have shopped there for the last 5 years. The store location, for us, is very convienient, but I will now drive to the edges of the earth to get a prescription filled before I use that pharmacy. I wont lie and say that I will not use the stores other services though. My wife, yesterday, had gotten a prescription from our family doctor and like any other day she took it to Rite Aid to be filled. Little did either of know this one pharmacist that works there is also doubling as a DEA agent. Now, let me back up a minute. My wife takes a medication that can not be taken with narcotic pain medication. Our family doctor prescribed her a "narcotic like" pain medication ("narcotic like" as per the DEA/FDA website) for an ear aches and migraines she suffers from. This particular pharmacist took it upon herself to dispose of the prescription and call our doctors office and tell the nurse on duty that she was not "allowed" to take this medication. She then informed the nurse that she has destroyed the script. If the script was not "allowed" to be filled, our insurance company would have turned it down. My wife has had this same prescription filled there by the other pharmacists on several occasions in the past, last month being the most recent. Why is what I want to know? She has caused a problem here and made my wife feel like she was doing something wrong. Now, I have issue with our family doctor and his staff over this because they did not set this pharmacist straight and tell her to fill the prescription, but that is a different story that I will take up with our family doctor. Back to the matter at hand, she is a pharmacist, fill the prescription and move on to the next. We have also talked to another pharmacist and she told us that they learned in pharmacist sc | |
| Brondeau719933@comcast.net | 10/13/11 |
| What is the problem why I cannot get my simvastatin 20MG round tan with TV on 1 side and 7154 on the other side. I was told on Monday that it was ordered and I could get it on Tuesday. On Tuesday she called and said come in on Wednesday after one and it would be there. I came in on Thursday and they tried to give me another pill. Please help!!!!!!!!!!!!!!!! | |
| janet smith | 9/10/11 |
| I would like to know who I can complain to about the rite aid on 182 smith st. Brooklyn new york my complain is on two women who were wearing lite blue shirts both were african american women this is not a race isue but my concern is they were very unproffesional when a customer who I admit was rude but these women both were yelling at this man and one of the women who was a little shorter then the other she was pounding her fist in his face I thought that was extremely unnecessary and violent there was another women who calmly disfused the situation by walking the man out but the other women were yelling if that's how customers are treated there then word of mouth I will never shop there when there are employees allowed to do that I'm not sure of there position but they were wearing light blue shirts whoever is responsible should really do something about those two ladies who were yelling at hat customer regardless if he was rude or not if your professional handle it in a professional manner | |
| Carl hulsey | 9/14/11 |
| I bought a vanilla visa gift card from rite aid on 7th and hope in los angeles the assist. Manager rung it up took the money of my wifes b of a card. We went on our trip to redding ca. Got here and the card didnot work. I lost that reciept.but still have bank records and the card . So ive hit a brick wall. Called to talk to manager at store have exact time and day why couldnt they send me a copy of that reciept its our money. If they will just put it back on my wifes card. I am making it my goal to write a letter a day. I already have fifteen letters to the latimes abc news and cbs and will not stop until i expose these scams by vanilla visa gift . Or should i say just visa. This is money taken from a struggling american! And who sell these cards for vanilla visa gift that really dont work until everyone sends reciept copy of state id card copy of the box.most bussiness men that have a lil money wont even fool with it! I bought this card for security purposes so we could move and have groceries at the end of the month. Well because of rite aid and visa we were pretty hungry, even my two year old. I have been dealing with this issue for two months and today got names and adresses of state senators and have decided that since rite aid has been so defensive and unhelpful to a loyal rite aid customers. For over ten years. And as far as im concerned this is way past small claims cause this put my family through a lot of pain and suffering on my family. Shame on rite aid for backin up these crooks. I am boycotting rite aid and advising others to do the same. Sincerely carl hulsey redding ca 7606845502 | |
| LOCAL STORE | 9/15/11 |
| NEW POLICY: ARE YOU AWARE THE POLICY OF RITE-AID IS TO STAMP THE PRESCRIPTION WITH A RED 'R' OR 'C' IMMEDIATELY AFTER GIVING IT TO THE PHARMACIST. WHEREBY RENDERING IT INVALID AT ANY OTHER PHARMACY EXCEPT THEIRS. SO FOR ANY REASON THEY CANNOT FILL IT AFTERWARDS...YOU ARE STUCK LIKE CHUCK. HAVE WE GOTTEN STUPID WITH AGE OR WHAT? ALSO AFTER I POINTED THIS OUT TO THE PHARMIST, THEY SAID "OH WELL, THATS THE LAW.. AND IF YOU WANT TO GET IT FILLED AT ANOTHER PLACE..TELL THEM TO CALL US". LIKE I SAID 'HAVE WE GOTTEN STUPID WITH AGE OR WHAT? SOUTH , NEW JERSEY | |
| margaret | 7/7/11 |
| To Greivance Committee: It is obvious your health care pharmacist is very ill concerned about medical medications. I asked about pricing of a medication which has gone up 3 months in a row. Come to find out this was not true, and I transferred to BI-MART. Your pharmacist lied to me, and I don't appreciate that kind of business practices. This did not go up, and I feel you were padding the medication accounts. Why lie about this to consumers, I am in the medical field, so I know who to call, how to re-search, and make calls. Who do you think you are by providing a wellness card but there is no savings, its just a gimmick for pricing hacking. I am writing to several agencies regarding my findings. Trust me I am in longterm care in the corporate end, I will make sure as many people know your pharmacy and its practices, and poor customer service. Rite aid won't even call Bi-Mart to transfer my scripts after 3 x's. Negligence for sure. | |
| Jodie Flanders | 8/4/11 |
| I went to fill a prescripion written from my doctor which i have been on for several years. The pharmacist refused to fill my medication unless I went and had it written by an oncologist! I had to get SHIP involved in order to receive my medication and it affected me in many areas. I am deaf and disabled. The SHIP case person informed the pharmacist that it was not only immoral but illegal to do what he was doing. I had a terrible experience with the Rite aid pharmacist in conway SC and would like to know how to go about rectifying this situation? I am considering a lawsuit. | |
| Tim w | 7/25/11 |
| I have been a loyal customer for many years I've got my meds filled here for the last six year I'm a disabled Amputee from motorcycle accident in 2005 but over the last six months this stores manager gives a dif excuse to why there is know handicap accessible restroom which is required by California law for the store to be open If it's bc ppl steal in restroom I understand regular public being told to go all the way down the street to use a restroom but , not disabled loyal paying customers I need your help plz , I can switch my multiple monthly meds to Walmarts pharmacy plzx reply sincerely tim w store #05941 | |
| Anonymous | 7/28/11 |
| This is in reference to store number 02690 in Charlotte Hall MD. I have just moved to Maryland a couple of months ago. Today i was filling a prescription for the first time. I have always used Walgreens or CVS in the past; but i see Rite Aid all over here and decided to go with them. So sorry i did. My eight month old baby is sick and so the medicine I had filled was a liquid. I drive the at least 15 minutes home, pull my baby out of the car expecting I can get him started on his medication. Wrong. The dosage is 1ml; but there was no dispenser included. Confused I called the pharmacy. The girl who answered asked, "You don't have a dropper?" I do not, i told her. She then proceeded to tell me they sell them at the store or they have spoons they give out, but they have to be asked for. I explained how this was my first visit to Rite Aid, (Which the lady in the drive thru knew, because we spoke about the Rite Aid card) That i really assumed that it came with one. She got snappy and basically made it out like it was just my fault for not asking for one. I asked to speak with her boss. I got a male on the phone with an accent. I explained to him that I was a little disappointed that I had to put my sick baby back in the car and drive all the way back there because I being a new customer didn't know that medicine dispensers didn't come with baby medicine. He just repeated to me that the spoon had to be asked for, that the medicine doesn't just come with it. I told him how I was a new customer but Walgreens baby medicine always did come with it. He cut me off raising his voice and said that he didn't know anything about how Walgreens works, but it didn't work that way at Rite Aid. I am now pretty upset and say yes obviously, so isn't that a valid reason for expecting that someone would mention I need to purchase a dropper or that I can have a spoon for free? He continued to yell at me and I am now extremely upset and I am holding my sick baby who is crying yelled at him to not "fucking" yell at me. He kept yelling. I asked to speak with the store manager; and he hung up on me. I was a customer, with a sick baby. I would never have used that language or even gotten to this degree of being upset if he hadn't yelled me. I decided to call the store back it connected with the same girl in the pharmacy, I asked to speak with the store manager. I was then placed on hold for 10 minutes. That is when i went looking for a website. Never expected to be treated this poorly when I was choosing to be someones new customer. Looking for a new pharmacy for sure. | |
| Jeanette Pajot | 7/29/11 |
| There should be a rating lower than a one, because the mentality of your Manager Sarah Seloske is lower than poor. My son and his friend walked up to the Rite Aid Store located at 13 Mile and Novi Rds, in Novi Mi, with a large bag of returnable bottles. There is a machine there to return bottles for a deposit. They were turned away at the door by an employee telling them they could not return the bottles. So not thinking much of it they walked a little further up 13 mile to a party store, where they were also turned away per their policy that they can only return $5 at a time. So now they walk back to the Rite Aid where they were then approached by Sarah Seloske, telling them they could not bring the bottles in the store and she then preceeded to accuse them of "stealing the bottles". Since when is it "OK" for the manager to wrongly accuse 2 boys of stealing anything? I will be filing a legal complaint against Sarah Seloske of the Novi store. She was a total snot and had absolutely no right to accuse my son of theft!!! I would hope you at Corporate will take this matter into your hands. This post will be followed with letters, phone calls and whatever else i have to do to have this matter taken care of. I will also share this with "EVERYONE" i know, with all complaints against your stores, seems you are lacking in the training and hiring department!! | |
| Martha Perez | 6/29/11 |
| They have no manners when answer the phone they are rude and act busy. They should be helpfulnot useless. Williamsville | |
| Melanie . Johnson | 5/10/11 |
| The pharmacy at Rite Aid in Mobile, Al located on Springhill Ave, has serval new pharmacist on duty and they are not helpful nor friendly. I have had three incidents where my prescription has been wrong: first incident was Ishould have gotten 60 day supply of pills and only recieved 30. My husband was given the wrong prescription because his prescription number was entered wrong in system by either the technican or the pharmacist, Most recent 5/09/2011, I called my precription in on the automated system and left a contact number for the pharmacist to call me back if thier is problem when i got to store to pick up my prescription it was not ready because they were out of the medicine, my question to the pharmacist was why did you not call me earlier he said he did. I told him it was not the phone number I left on the system to be called if their was a problem. so now I have not taken my pressure pills for two day as a result of them not calling me. And yes that was not an excuse for poor service. | |
| MBB | 4/22/11 |
| I am a sales associate at a Rite Aid in Ellicott City , MD and am very mistreated by my manager and will like to know who I should contact . | |
| Linda Tremper | 4/15/11 |
| My rating is somewhat unfair to some of the employees of my local Rite Aid Sacramento Ca because a few are very curtious and helpful. But the staff in the pharmacy are not (one is curtious and helpful) I have had a few issues. One of my prescriptions was filled incorrectly and when I brought it to their attention it was fixed but not without the technician making me feel like it was Dr error in prescription even though I had gotten it filled a few times on the same prescription. I have another prescription that is filled often also,the brand keeps changing and everytime it does I have side effects and when I bring it to their attention they could care less. I don't feel that because you get a drug cheaper from a particular company that you should be able to eleminate the old brand.Your are not considering your customers when you change their medicine brand. And if your a steady Rite Aid customer you should get the same brand every time. You know what may happen with the old brand but a new brand you don't know and that puts people at risk for anything to happen....think about what your doing to your customers. Very concerned about my meds and others meds!!!! | |
| carol morano | 4/7/11 |
| DEAR RITE- AID CORPORATE HEADQUARTERS: I WOULD LIKE TO BRING TO YOUR ATTENTION OF A VERY NICE PERSON WHO WORKS AT 911 MORRIS PARK AVENUE THE BRONX RITE -AID. HER NAME IS WINNIE GEBRESELASSIE. SHE IS IN THE PHAMACY DEPT. MS. GEBRESELASSIE HAS BEEN SO NICE. BUT WHEN I WENT TO THE STORE ON 4/6/11 WINNIE INFORMED ME THAT SHE BECAME A FLOATER! MEANING SHE NOW GOES TO OTHER RITE-AID STORES WHILE I WAS THERE EVERYONE ON THE LINE AGREED THAT WINNIE IS THE BEST AND SHOULD STAY AT THE MORRIS PARK RITE -AID PLEASE DO THE RIGHT THING FOR ALL RITE-AID CUSTOMERS AND KEEP WINNIE THERE. EVEN THE SENIORS LOVE HER SHE TAKES THE TIME WITH EVERYONE. THANK YOU FOR YOUR TIME. | |
| cindy Lehman | 3/30/11 |
| I am writing to commend you on a wonderful and professionl employee you have working in your Rite Aid in York,pa. I only know her by "Liz" due to the fact that she wears her nametag proudly. You are truly blessed to have such an employee. From the moment you walk in the door you are "welcomed to Rite Aid" and greeted with a big,genuine smile. She lets you know you are important to her! No questions or problems are too big or too unimportant to her to check in to. Alot of stores,Rite Aids, included, give you the dirty looks when you present coupons for products you have bought. Not Liz!! She is happy for you that in this economy, you are able to save a few bucks.As I said before, I only know her name is Liz, but she works at the store on 1200 W.Market St.,York,Pa.If you haven't been by that store, I would highly suggest you stop in when she is there (don't know her hours) and you will be glad you did,from the moment you walk in! Too bad we couldn't clone her!!!! Thanks for letting me share my blessing of the week! Cindy Lehman, 1720 Cemetery Rd., York,pa 17408 | |
| Norma Coan | 3/26/11 |
| Awful, rude service will never go back there again. | |
| carol ann toth | 3/9/11 |
| find a better drugstore in any area you live in,,,,these people haven't a clue how to run one properly | |
| Will Smart | 2/18/11 |
| I've never been treated poorly at Rite-Aid, but besides having to have a "welness card" they use what is called a +UP promotion. I'm not sure exactly how it works. I got the impression you get some sort of credit on your next visit to Rite-Aid.....having to also carry around receipts with older transactions to save money on future purchases annoys me. You can lose these recepts, forget you have them. Clever way for Rite-Aid to rip off customers in my opinion. I n ow only buy sale products that are not a +UP item. | |
| Tammy L. Baker | 1/19/11 |
| I would like to report the Rite Aid in Onley, Virginia..... I am very upset with your company. I get over $3,000.oo worth of precriptions filled here each month and for the past six months I have not had nothing but problems. I have addressed my concern but it does not seem to matter. I want someone to know that I am pulling all my precriptions and my grand mothers from this office and will now use the new Walmart. This is sad trying to keep my business here but no one seems to really care. So therefore you will be losing about $3000.00 worth from me per month and another large amount from my grandmother. Hope this was all worth it to you. | |
| John | 1/28/11 |
| I have been filling prescriptions and buying assorted items at the Pinehurst, NC store for several years and have watched the service slowly deteriorate to a point that I will no longer do business there and instead will drive an extra mile to Walgreens. The pharmacist is smug and acts like he's annoyed having to deal with customers. Sales must be way down at that location as there is seldom more than 2 people in the store at any given time. | |
| MLG | 1/14/11 |
| yOUR STORE IN COLUMBIA SOUTH CAROINA ON GARNNERS FERRY ROAD BY BY BI-LO HAVE MANAGERS WHO IS VERY NASTY. tHE ONE NAME jIMMIE IS VERY IGNORANT WHEN TALKING TO CUSTOMERS. i WAS THEIR ONE WITH MY FRIEND AND HE ASKED HIM IF THEY WERE HIRING AND HE SAID NO AND HAD JUST TOOK AN APPLICATION FROM A YOUNG LADY, AND YOU WAS HIRING. I THINK HE HAS A RACE ISSUES. I AM AN AVID CUSTOMER IN YOR STORE AND YOU NEED TO TO PUT THE OHER ONE IN CHECK TO KENNY. YOU WANT HAVE ANY CUSTOMERS IF YOU DO NOT PUT IN CHECK. THAT'S WHY ALL YOUR EMPLOYEES LEAVE BECAUSE OF THEIR NEGATISM AND THE WAY THEY SPEAK TO THEM. | |
| Kathleen Bowman | 1/2/11 |
| I would like to know who to speak with regarding an incident that occurred December 26, 2010 at the Steelton Rite Aid. First I would like to say that I used this Rite Aide for many years and enjoyed shopping and getting my pharmacy needs there. The managers and clerks were always friendly and helpful. But it seems there is a new manager named Yvonne Barnes, who seem to have a attitude problem, and it seems it may be with minorities. On the 26th my daughter, who was visiting from Ohio, and I walked in the store and asked Yvonne Barnes where a specific vitamin was and she felt it necessary to correct us to let us know it was an herb. That was OK. We proceeded to collect our merchandise and go to check out, however Yvonne Barnes was watching us with a leering look, so I asked if she was having a good day, as my daughter walked away. At this point Yvonne Barnes looked at me and told me she did not like the lady that walked away. I asked her who she was talking about and she pointed at my daughter. I promptly asked her what gave her the right to make that statement and told her I frequented the Steelton Rite Aid often and felt that her actions were not warranted. She proceeded to run away. As I was checking out I learned that while I was at the pharmacy trying to find out who I could contact to file a complaint, she was up front telling the clerk that she did not like my daughter and she did not want her shopping there. I have never seen a manager act in this manner and do not plan to keep putting up with this women. She lacks the skills of a manager and if my daughter is not welcomed at the Steelton Rite Aid then I will not shop at Rite Aid anymore. I must get one subscription filed and I will go to the one in Union Deposit. But after that I will get a new subscription from my doctor and go elsewere. Apparently you have enough customers, one more does not make a difference. Oh yes, when my daughter told her to stop talking about her in front of her children or she will file a complaint, she went on to said she would not get in trouble. Go figure. I do not want to see anyone get fired, however this one may need more management classes. | |
| Anthony Beverding | 1/7/11 |
| The website has been down for EVER in internet time. This messes me up, and my mother up even worse. PLEASE FIX THE DARN THING. Regards, A Beverding 2759 Columbus Place Santa Clara, CA 95051 | |
| richard stevenson | 1/7/11 |
| I HAVE A PROBLEM WITH YOUR STORE IN BUFFALO NY AT GRANT AND W FERRY I DO NOT KNOW THE STORE NUMBER BUT IT DEES THAT EVERY TIME I TAKE A SCRIPT IN IT TAKES THEM OVER A DAY TO FILL IT NOW ITS JANURARY 7 2011 AND I TOOK 2 SCRIPTS IN AT 4PM AND WAS TOLD THAT I WOULD NOT BE ABLE TO PICK THEM UP UNTILL JANURARY 8 2011 AFTER 12 NOON SO IF YOU ASK ME YOUR COMPANY IS PUTTING THE HEALTH OF US PEOPLE IN DANGER BECAUSE WE CAN NOT GET OUR MEDS WHEN WE NEED THEM I WILL BE MAKING A COMPLAINT WITH THE HEALTH DEPARMENT AND ALSO WITH THE BETTER BUSS BUR ALSO I WILL BE SEEKING LEAGAL ADVICE FOR A POSS LAW SUIT RICHARD STEVENSON 159 DEWITT STREET BUFFALO NY 14213 | |
| susan Weatherford-256-751-4523 | 12/16/10 |
| I dont know why people are complaining .I like rite aid and would never go to another pharmacy | |
| Julie Pena | 11/29/10 |
| I walked to Rite Aid on 11/27/10 in Meridian Idaho at 1600 N Main Street. It was snowing out so there was snow/ice on the parking lot. Before I got to the door to go in I slipped on the ice with my hands in my pockets hit my head so hard I was knocked out when I tried to get up my arms were not working. I finally was able to get up went in the store asked for a phone told them I just fell outside the store and hit my head bad I was crying and confused. The man at the reg.took me to the phone left me without asking if I was ok I was about to call my husband to have him come get me when I realized I couldn't remember my number then wondered how I got there, why I was there, then started thinking where do I live?? crazy scary. Still nobody asked me if I was okay a lady that works there asked me if I needed help I told her I fell outside the store my head hurts and I can't remember my number she said "Can I look it up for you" I told her no it was a cell# not listed she left me alone without asking if I was okay.I finally remembered my husband came spoke to them about insurance they will not give me there ins.info said I am scamming and anyone could walk off the street and say this. My husband took me to emergency had two cat scans ended up with a concussion,strained spine,and a contusion on my head. My husband brought the paper work to the Manager "Doug" he said he didn't believe me and still will not give ins. info to file a claim. I am 50 years old never scammed anyone in my life I have never been treated so bad and humiliated. I am seeking a lawyer! | |
| SHARON L. | 11/23/10 |
| CAN YOU TELL ME WHY THE RITE AID STORE AT 2063 BARTOW AVE. IN THE BRONX,NEW YORK 10475 MAKES UP ITS OWN COUPON POLICY. MANAGEMENT REFUSED MY MANUFACTURERS COUPON OFF OF THE INTERNET,WHERE MANY BUSINESS ARE PROVIDING THEM NOWADAYS. I HAD A COPY OF THERE COUPON POLICY IN HAND, AND THEY REFUSED TO EVEN LOOK AT IT,AND REFUSED TO PRODUCE THERE OWN POLICY IN WRITING. MOST OF THE TIME THIS STORE IS LACKING IN THE FOR SALE ITEMS AND CUSTOMER SERVICE IS HORRIBLE. NEEDLESS TO SAY, I WENT TO ANOTHER RITE AID STORE IN THE VICINITY AND MY ONLINE COUPON WAS HONORED.PLEASE RETRAIN THE MANAGEMENT AND STAFF AT THIS LOCATION | |
| Barbara Van Horn | 11/15/10 |
On Friday 11/5/10 @ 10:00 (Receipt #563247 10:10am 11/05/10), I went to Rite Aid #14 in Benton Harbor, Mi. drive thru to pick up two perscriptions at $10 each. Cashier #14815935 tried to unsuccessfully swiped my debit card twice. She said that it would work. The pharmacist said that he would give me a couple of pills. I discovered that I had a roll of quarters. So I bought one perscription. I went to my credit union and and returned to Rite Aid in about 15 min. later and I paid cash for the second perscription. On 11/8/10 there is a debit charge of $20.00 on my debit card. So, I went to Rite Aid and spoke with the manager. He printed out the transactions for that time period. He showed me a print out of only 2 cash transaction where I paid $10 each. He said that I needed a bank statement showing the debit charge. I left to try to print out one. The bank Id was not showing. I phone the store and spoke with Lisa the second time because the manager was unavailable. She said that she understood that her mother had had the same problem and that I should get my statements by mail in future. They were not able to fix this without my bank statement. When phoned my bank, TCF Bank 1-800-823-2265, they could not believe the way that this was handled. They deposited the $20 into my account. I've tried to forget it, but it hurts me and it seems so unfair that my Bank had to pay for Rite Aids poor judgement. | |
| My Review | 11/13/10 |
| I just think that this discrimination that is going on in the rite aid store is not right the store is on new jersey englewood store number 07867 the managers name is Meir he is very nasty to customers and to his employees. and he is very racist to black people that come into the store and the workers. he was said that if up to him mo black person would work in that store he only hire spanish people. Meir is very disrespectful you the workers by talking to them any kind of way. the store is a mess all the time until Meir is told that some one important is comming then he wants to clean the store. He is not porfessional at all his behavir is nasty and very rude customers complain about him all the time they say he is racist etc. something needs to be done about this this is not right. | |
| | 10/22/10 |
| Yes I have been a customer with Rite Aid for the last ten years (or more). I am an older lady and an excellent customer. I was treated unprofessional and disrespected by George in the Rite Aid pharmacy. He is an older pharmacist and very rude to all his customers. What is going on with Rite Aid in Dunlap Tn. they are running their best customers off with such behavior. This is a small town, word gets around you don't treat people in this manner. | |
| Tracy.O | 10/17/10 |
| I sent my husband to your store today to pick up a prescription for me. He calls me on the phone at 10:05 am and tells me that he cannot pick up my prescription because the cashier for the pharmacy had not shown up yet. How is it that you have college graduates handling the scripts but they can't seem to operate the register? The lady behind the counter was very rude and yelling at my husband all because he asked for a corporate number. Your customer service is VERY poor in my opinion. While I'm trying to keep the business in my town I would much rather go to Walgreens even though it's farther their customer service is excellent. | |
| | 10/9/10 |
| I WENT TO RITE AID ON 25996 Gratiot Ave Roseville, MI 48066 A WHITE COUPLE GAVE ME THE MIDDLE FINGER BECAUSE THEY DID NOT WANT TO WAIT IN LINE (DRIVE THROUGH LINE) ... WHEN I COMFORTED THE COUPLE BOTH RITE AID EMPLOYEES AND OTHER WHIT COSTUMERS TURN ON ME TRYING TO MAKE ME OUT TO BE THE BLACK GUY OUT OF ORDER THEY EVEN CALL THE POLICE 3 COPS CARS ON ONE BLACK MY TRYING TO GET MEDICINE FOR HIS WIFE WHO WAS WAITING IN PAIN TO RECEIVE (SHE JUST GOT OUT OF THE HOSPITAL FROM MAJOR SURGERY) you can see the event on youtube. her is the link. http://www.youtube.com/watch?v=CTJuXxZl2YI (copy and paste link in your youtube browser) | |
| carmen | 9/30/10 |
| on 09/30/2010 I went to pick up my meds at the ronkonkoma rite aid in long island new york well I came out fuming because this was the third time this week that i went to the pharmacy to pick up my meds and each time the answer was the same they have not ARRIVED YET . i GO HOME AND GET A PHONE Call from their automated system my husband and i take off to the pharmacy only for gina with lama like false lashes to snooty like say there not here yet!!!! i explain to miss gina that i have been called all wedek to pick up my meds to please take a look. oh yes here they are you know you have to come and pick them up earlier because we cant hold on to the for so long!!!!!!!!!!!!!! well miss snooty gina i have been coming 3 times this week and each time i am told no they have not arrived, WELL THEY ARE HERE NOW ! SAYS SHE!!!! i LEFT BUT I WILL WRITE TO HEADSQUARTER ABOUT THIS , BECAUSE THEY HAVE AN ATTITUDE PROBLEM !!! AND I CAN SEE CORP IS LACKING IN TRAINING THEIR EMPLOYEES THE CUSTUMER IS FIRST, I WILL BE SEEKING NEW PHARMacy carmen mercado | |
| billy d | 9/30/10 |
| Me and my fiance went to the pleasantville nj store and never felt more disrespected it made me sick and I will never shop there again. Thank yourt employees and Ignorant supervisors ! | |
| Dennis N orman | 9/27/10 |
| I am writing in regards to an employee at Rite Aid store 10557 in Glen Oaks Queens New York. I will also follow up with a phone call to the Corporate Office.The employee's name is Kenny. He is very kind, courteous, and helpful and because of him I find it a pleasure to shop in the store. He goes out of his way to assist myself and other customers should you have trouble locating an item. He is very knowlegable on store stock.He is pleasant and answers any product or other questions you might have. Rite aid is fortunate to have him as one of their employee's. My roomate and myself have been shopping at this particular store ten years,we shop there twice a week. We buy all our Holloween, Christmas and other holiday items and gifts there. Kenny alway's takes the time to say hello or give you a wave or see if you need any help. If my friend goes shopping without me he will ask her how I am. Kenny makes our shopping trips easier and we enjoy going there. Thank You, Dennis Norman | |
| Kathy Laufgraben | 9/27/10 |
| I am a loyal customer at rite aid store #10557 on union tpke in Glen Oaks Queens New York.I am writing to commend assistant manager Melvin.He is an asset to Rite aid Corp.He is always courteous,helpful,and goes above and beyond to satisfy the customers needs. He takes pride in helping you and always with a smile.You can see he enjoys and takes pride in keeping the store neat,clean, and organized.His knowlege of store items is exceptional,if they are out of an item he tells you when he will have it for you. His aim is to please the customer, and that he does with a smile.He is always well groomed and his attire is exceptional.Due to all of the above,shopping at Rite Aid is always a pleasant experience and I will remain a loyal customer. Prior to writing this review I spoke to Bob at the corporate office in Pennslyvania regarding the above today September 27,2010. Sincerely, Kathy Laufgraben | |
| Patricia Jones | 5/12/10 |
| I believe I have been the victim of a HIPAA vilation and I would like to know who I speak to regarding this issue? Pat Jones Buffalo, NY | |
| Lillian P. | 9/9/10 |
| I would like to commend one of your store managers in Brewster, New York, store number 3656. The store is always clean and in order. I have never been in any other Rite Aid (or any retail store) that has the most friendliest, helpful, and courteous employees. I really think John DeSando should get a pat on the back for a job well done. | |
| My Review | 9/9/10 |
| I spoke with "Dom", a C/S rep from Rite Aid Corporate HQ. My subject was my surprise to find that Rite Aid no longer price-matches prescriptions and apparently had not done so for a year or more. There was a brief attempt to discuss various business applications when "Dom" stated that Rite Aid "was loosing a ton of money" by price-matching. Although he did not appear to care he stood firm with the corporate decision. So allow me to share with the "einsteins" of business at Rite Aid that not only have they "lost" the pittance of the prescription purchase by not matching, they also loose the foot traffic and thereby the impulse purchases most of us are prone to make. I believe in the adage that I save the most when I spend nothing and thereby you make nothing while I save a lot. Sad to see another "good" place turn against serving its community for the almighty profit. There must have been an "enronesque" bonus in this decision for someone. Now that greed will see me move those prescriptions to Kroger. For me it is a win-win situation, get the drugs cheaper and get points towards dicounted gasoline. Does anybody want to re-think this move? | |
| Mary P. | 9/19/10 |
| I want to commend the store manager, Brian, and the photo manager, Lisa, for their help. The photo department at the Phoenixville, PA, Rt23 Rite AId is outstanding, and mainly because of Lisa. Stop in unannounced when she is working, and see for yourself. It's rare to have someone in retail, especially at Rite Aid, go out of their way to help a customer, but Lisa always does. If Rite Aid had more Lisa's, they wouldn't be failing. | |
| Theresa Ast | 8/28/10 |
| Today, Sat, Sept 28, I happened to walk down the food and candy aisle at my local Rite Aid store. I noticed a number of small signs placed on the shelves that read EBT and Georgia Peach. If I understand correctly, EBT (food stamps) and Georgia Peach are government program that Provide access to food for low income families. I was utterly dismayed to see EBT and Georgia Peach signs (13 signs placed at every conceivable children’s eye level on a short aisle) all over the CANDY shelves -- certainly the main thing that children from low income families need is not candy. What they need is healthy food -- proteins, milk and eggs, fruits and vegetables, not high-sugar, high-calorie, nutrition-less candy and gum and cookies. I was even more upset, verging on angry, when I realized there were far more signs on the short aisle of candy than there were on the long aisle of regular food. So, let me ask you, does Rite-Aid care about and consider the well-being and health of its customers and their children or is it concerned about increasing sales for companies and corporations that produce sugar products which do not enhance the health of our children? I hope that your corporate conscience and sense of moral responsibility and human decency will lead you to immediately begin to ameliorate this situation. The EBT signs (nationwide) and Georgia Peach signs (state-wide) ought to be prominently displayed placed on aisles and shelves that contain healthy food, part of a nutritious diet. These changes can be made only when the corporate leadership at Rite Aid, which is you, send a clear message to their state, regional, and individual store managers. Eliminating promotional signs which encourage families to spend their EBT dollars on nutrition-less candy is an initiative than any corporation should be proud to embrace. Whether the sign placement was accidental or intentional, is immaterial; it is simply unacceptable practice for any company or corporation. | |
| Inquiry | 6/23/10 |
| I would like to know who do i talk to about two managers A manager name Rose who is nasty to her employees. She always yelling for employees to do more work but she doesn't do more work. I don't know how she became manager she is always yelling at the pharmacist guy almost every day in front of customer how is this professional. The store is in terrible shape the store number is 2017 on east Johnson highway Norristown. The only time they really do work is when the know that some one important is coming to this store. Other wise she talk to the customer for hours or is talking on the telephone. The other manager name is Laronda she basicly does more work then Rose but she also talk to her in the office and does little work too. Some thing needs to be done about the both of them. i think that you need to come into this store to see for your self. This store is dusty and dirty. This store needs help! PS Don't even tell them that your coming have some one from corporate that they do not known show up and see for them self. | |
| Tiffani West | 6/24/10 |
| My name is Tiffani West I currently work for store 2017 on Johnson Highway in Norristown. I have a problem with the manager of the store her name is RoseMary Boyd. Ms.Boyd is a nasty, rude, lazy and snootty person. She does no work around the store. All she does is talk all day on personal phone calls and just stands around talking to people. She talks down and yells at her associates. She does no work but has the nerve to complain. When an associate needs help with something she gets an attitude and acts like she does not want to do it, or show them how it is done. The LP came Peter Vann came to the store and he asked me did I have a problem with anyone in the store I told hom that the only one I had a problem with was Rose he sai " well Rose is the manager and anything she says goes", instead of asking what my problem with her was and how it could be solved. If they cared anyhting about their associates they would ask what the problem was, but they didn't. She talks down and belittles others. All my former managers if I had a problem or at work I could talk to them and they would listen, but she is all about herself, instead of the job. I know that I'm a good worker, always have been, but she always find things to complain aout, instead of complainting her employees are saying thak you for extra help. I worked at another Rite Aid , but I was transferred becuase of school, I've been trying to get back there, I hope that I can. I can't work around a negative woman like RoseMary Boyd. Last summer I went on a leave of absenecs, my mother came to a the store to pick something up for me, and she was very rude to my mother and I did not appreciate that. I hope that this problem can be solved hopefully I can go back to where I came from, but something needs to be done about her.The shift superviors that work there named Lynette and Sue they are the ones that get stuff done. The manager and the assisant manager don't do nothing but talk to each other all day. | |
| Linday J Boyette | 8/11/10 |
| Who do I contact about what I feel is the wrong way to handle a supervisor problem? I am an employee at Rite Aid in Brooks county ,Quitman Ga 31643. I reported to work one morning working my shift(I am part time) and when I went to leaave for the day I was informed I had worked the wrong hours and I was supposed to work that afternoon?? I had somehow copied my hours wrong from the employee above me? The supervisor told me I could go ahead and leave but I would have to come back that day and and work and help close?? and that i would not be able to clock in and i would have to work off the clock?????? Even though I thought this was wrong I did it anyway? I understand she has done other employees the sane way??? I felt the supervisor should have known I was not supposed to be working that day and sent me home?? I feel she liked me working because it meant less for her to do and handled it as I described? I feel I was mistreated and should not have been worked off the clock?? I am 65 yrs old in Oct. and believe me it is hard to work a shift and have to come back the same day and work another shift not to mention for nothing??? Please advise. | |
| Barbara W. | 8/12/10 |
| I am a senior who attempted to purchase a 20 roll toilet tissue at a Rite Aid Store in the Ballantine area of Charlotte, NC on Tuesday, 8/10/10. The 20 rolls Cottonelle had a $1.00 off the flyer. In speaking with the manager, I was told while she held a 20 roll Cottonelle in her hand, that the cash registers were not programed to take this purchase and that I had to come back when new merchandise came in this coming Friday. I ask this India manager to repeat her absurd thinking of the flyer and the cash register to no avail. So Rite Aid, you no longer have me as a customer and as this writing I am forwarding this email to all my friends, neighbors, etc. (Incidently, there were only had two customers in the store). | |
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