Rooms To Go Corporate Office | Headquarters 11540 USHighway 92 East Tampa, FL 33602 (813)623-5400 Reviews For Rooms To Go Corporate Office Ana Candelario 1/31/12 I purchase a Queen Bed room set on May 2011 Mr. Musa was my sales man, I must say this has been the worst experian ever in my life time! The bed room set I bought it's been giving me problems for the last past 8 months. The Mattress in the center sinks down and their is no support for your back mind you they have change the Mattress 3 times and the first time the Tech came to my house was rude and unprofessional, I was trying to explain the issue what was going on with the Mattress, but he didn't want to hear me. I paid 2,482.37 for this set and I'm not happy at all to who ever read this ROOMS TO GO is the worst they just want your money their customer service is the worst!!! Cynthia Driggers 1/30/12 Rooms to Go in Raleigh, NC on Glenwood Avenue. My husband and I were shopping for a living room group and we found one we liked. The sign on the coffe table stated 7 piece group for $2499 included the "Free" TV. However, when we told the salesman what we wanted he informed us the sofa that was on the showroom floor was actually an upgrade and not included in the advertised package. We asked to see the Manager "Sean Babcock". He came over and before I could finish my statement he interrupted me and told me I was excited and I informed him not to presume to tell me how I feel. We then were told that the loveseat in the group was also an upgrade and not included in the package price. Neither the sofa nor loveseat in the advertised package sign on the coffe table were availbale for reveiw. The manager "Sean" proceeded to tell us that it's like buying a car and you have other options that of course add to the price. He also stated " you are NOT getting that sofa and loveseat for $2499.00." He had no interest in our opinions nor did he have any interest in making a sale. He was happy to let us walk out of the store without an offering of compromise or apology for his poor customer service and communication skills. I'm assuming to be a store manager at Rooms To Go, NO EDUCATION is required! Raleigh, NC Don Hadden 1/26/12 How this company stays in business is beyond me. The customer service department is got to be the worst I have ever delt with. I will be sure never to buy furniture or refer anyone to them. What is even more amazing is all the negative feedback on there site here. You think they would read all this feedback and say...We have a problem here and how do we fix it. 1/27/12 DON'T DO IT. The furniture was delivered as agreed but the love seat showed up with a snag in the leather (??) on the seat, a scratch on arm, the pads on the foot rests are uneven with part of it having 2" of pad, some no pad at all. It is a reclining love seat & after 3 wks has a huge V between the two pieces where they are leaning away from each other. Called to report, their tech showed up, sanded the snag down to a hole, applied a magic marker to correct the scratch, said he could do nothing about the pads as the seems were sewn in, said he would make a report & I would here back in 3-5 days. I had to call them & a was greeted with a nasty attitude but agreed to replace the love seat. I tried to make my 1st payment 3 weeks before it was due, could not access with my account # & birthday after several attempts, had to call & they sent me a link, I filled out my banks info & submitted the payment, 4 days later received an email stating they could not find my back account the payment was returned. I verified the info was correct & resubmitted the payment, called immediately after to make sure they had the correct info this time. I was told they can not verify my account info but did tell me I had been hit with a $25 return fee & my credit limit was reduced form 10K to 0. I have not had the furniture for 3 wks made 2 payments before my due date which is not until 02/06/12 & now they screwed up my perfect credit. Kim 1/27/12 DON"T DO IT 2!!Just added a complaint about a love seat but forgot to change to 1 star & poor. Oh & here is the local news ... Our sales rep here in Clearwater, FL John Wikies was over his job & just ready to go home both days we visited this store. 1st day sent me home to run my own credit, said you have a better chance of being approved on line, I have perfect credit. 2nd day chased us around from station to station adding anything we were looking at trying to get us out of the store since he had been there since 7AM & it was now 10PM. Yep told us his hrs & he was ready to leave. We even had his hrs & tried to show up on his day off to purchase more accessories, when we arrived he greeted us, after I told him what I wanted he helped another customer who happened to be my friend that came in with me & when he was finished with her he turned & walked away from my sale. Did I mention on my original purchase I called him out for adding merchandise to my order that I did not agree to purchase. HMMMM Someone needs a new job. Bob 1/24/12 I wish I would have read these comments before I purchased my dining room set. The china cabinet door is in need of repair. I was told that they don't have any others in stock that I can exchange one with. I went to another store and saw the same cabinet out on the floor, asked the store manager if I could exchange the door and he said no because I didn't purchase it from him. So I went back to the store where I purchased it from and he said I have 3 options, return the merchandise for a "Store Credit", they will send out a repair person or they will ship me a new door. Judging by what I read above there really isn't a good choice. They never called to tell me what they would do so I called them again. I was told that just 7 minutes ago they were notified by corproate that they would send me a new door because there is no U.S. inventory. It's on the floor at a store about 15 minutes away. Oh BTW, no estimate of when I might receive the new door, it's comming from the factory overseas.... Right Jen 1/23/12 I just wanted to let you know that your company should be ashamed of the quality of furniture it sells. We purchased a couch and love seat from one of your Houston stores and within 3 months it began to fall apart. We called what you claim to be your customer service department and they sent out what you claim to be a repair technician GIVE ME A BREAK. The guy didn't do anything except look at the couch and leave. A week later we recieve an envelope in the mail with a peice of fabric the size of a wash cloth that was to fix the part of the couch that was falling off. REALLY!!! So after a month a several phone calls, another one of your so called technicians came out and put some foam in 2 of the cushions which made them look worse and then attempted to fix the back of the couch and made it worse. Which I have pictures. My daughter sliced her finger on the staples that the moron left out. He told me that he was going to order new parts for the couch and piece it back together. PLEASE, IS THAT REALLY WHAT YOU CALL CUSTOMER SERVICE! So after 2 weeks and nothing showed up to fix the couch we called your lovely customer service department again and asked where the parts were. They actually gave us a ship date and a tracking number. It has been almost a year and no parts have ever shown up. We called your customer service department AGAIN and finally they said they would take the old furniture back and give us store credit. OK, that's great. WRONG! We did get credit and got new furniture but in about 2 months the furniture looks like it is about 10 years old. Cindy Crawford should be ashamed to have her name on this furniture. I have wasted several hours of my life on this and thousands of dollars. This is the worst store and furniture ever. YOU REALLY SHOULD BE ASHAMED. On January 12 one of your technicians showed up at my house. He Told me that the cushions were that way because of the sofa we bought and that there was nothing wrong with it. I then told him that the cushions were so flat that it was like sitting on the floor. He then unzipped the cushion and looked at it and told me that he would have customer service contact me about. I thought that was why the guy was at my house. Needless to say....no one from customer service has contacted me and the couch is just a crappy as it was before. Patricia Vetro 1/17/12 I purchase a burgundy leather recliner sofa and recliner chair. I was greeted by sell’s rep Joann Goldmintz, Joann was very persuasive for over 35 minutes convincing me to purchase a lifetime protection on the live of the leather. Joann instead that no matter what happens to the leather, this protection would cover it for lifetime. Joann game me many scenarios as to what this protection covered and went as far as telling me that if they no longer had the model I purchased, Rooms to go would replace it with an equal or better model. My husband & I are the only ones in the household, no pets and now not even 2 years later the so called LEATHER is ripping apart. Called & spoke to Joann, explain to her what happen & the protection she sold me. At this point Joann proceeded to explain to me how she recalled clearly what she said to me. Joann was adamant that she recalls every word she said to me to get me into buying $100 worth of a 3oz spray. PS... Nor Joann, customer service or anyone in management will do anything about it. They say I miss understood Joann's sell's pitch and can care less if I report them to the news or better business. *** I can say, without a doubt, that The Rooms to Go protection warranty is worthless and nothing more than a scam to capture additional revenue for the firm, there is no intent of honoring it. 1/19/12 I was told my furniture was going to be delievered between 12 and 4 so I had my husband take time off of work to wait. It was 4:45 and still no one called or came. I called the customer service line and they told me it would be delievered in an hour or two. I asked to speak to a manager because I thought that I should have the delievery charge refunded. The manager's name was Andy and he was rude. I explained to him that I had someone wait all day and we never received a phone call saying they were going to be late or anything. I said that my child needed to be picked up and if my husband was going to wait for them to come ( not knowing when) it would cost us extra money and I would like the charge refunded. He told me that it wasn't their fault for my poor planning. Isn't that GREAT customer service? I asked Rooms to go to cancel my order. Amy 1/19/12 We purchase a living room set just over 2 years ago that included a leather chair, sofa, and love seat. It was professionally treated with their "force field" stain protection before delivery and we have since treated it with the "force field" cleaner/protectant since we've had it. It has not been treated or cleaned with any other product. We noticed a few weeks ago that the leather on the sofa has begun cracking. The chair and loveseat are fine. I took my paperwork and some picture s of my sofa into the RTG store where we bought the furniture and spoke with the manager. I politely asked her what we could do about it. She went to the back and a few minutes later came out and said that they would arrange pick-up of the sofa and delivery of a new one (replacement). She said that all I had to do was pay the $60 to have the replacement sofa treated. I agreed and paid the charge. Before I could even get home, the manager of the store called back and renigged on the deal saying that my sofa was out of defect warranty (the stain warranty was supposedly still good, though). They refunded my $60, but I was very unhappy to be told one thing and then have a complete reversal done. I called customer service and asked to speak to the store manager's supervisor. Well, here lies the biggest problem. They can't transfer anyone to a regional mananger or anyone of any authority. Supposedly, they can only email a regional manager and ask them to call you. Ha! After several days I finally got a call from a regional manager, Michelle Sage, and she said that she would call back within 2 days to schedule an appointment to come look at the sofa to see what she could do. She didn't call back. Two weeks later and mutiple phone calls to CS for them to email Ms. Sage again, she finally called back today saying she misplaced my number. Yeah, right! I'm really thinking that no one at this company keeps their word and they are really just hoping that by ignoring us we will go away. Well, not me!!! Ms. Sage made an appointment to come by to look at the sofa next week. However, at this point, I will believe it when I see it. RTG customer service is the WORST I have ever seen!!!!!!! melissa g 1/19/12 After reading all these comment/complaints I have now decided NOT to buy a thing from Rooms To Go.. so very disappointed because the sales floor is filled with great ideas and mix matched furniture... Here I am finding some other furniture places to go shopping at with my income tax money...thanks for the warning guys much appreciated!!! mother of 3 Jane 1/13/12 Just bought some furniture from rtg, really getting nervous reading all these negative e-mails....will let everyone in on the results as soon as i receive my purchase. Christina Gomez 1/14/12 Never have I had such a crappy experience dealing with a high dollar purchase in my life. We bought a king size electronic bed that ended up being two twin beds.San Antonio Loop 410 location. the sales lady (Melva Fried) assured us she had one and regular sheets fit the mattresses (not true) and promised that I would not notice the split in the mattresses. Big Lie!!! The foundations lock and dont move but the matresses slide and seperate constantly. When we called the first day we were told no one could help since it was not a manufact defect. After a week finally getting a hold of sales person, she spoke to manager and will exchange for a complete king bed (not 2 twins) but only after we wait a month and pay additional reselection fee on top of other return fees and we have to purchase something more expensive. I guess 3500 was not enough just for the mattresses. I dont have a problem paying more if i am going to be satisfied. I tried to get the name of the manager from the sales person but she didnt know their last name nor could she get it for me.She thinks it is either Art or Rich. while this phone conversation was taking place my 4 month grandbaby was on bed and fell thru the gap in the mattresses. they want me to wait a month before they will make me satisfied`??? I cant chance my gbaby dying just so they can book another commission. I am placing the beds on the curb and to hell with the whole organization. Customer service didnt want to hear it either telling me to take it up with the salesperson. i have never not paid a bill in my life but this experience is going to put a ding in my credit. if anyone wants them come get them off the curb. CC 1/9/12 Just purchased a dinette table. First, I asked if it would come together not in pieces, we have had that happen at another furniture place, hate that. Was ensured by sale assoicate it would be in one piece, it came it pieces. Second, was told it would go on sale end of year, yea $11.11 off. It came to 2.4% off wow, for that little bit I would of got it the first trip and had it much sooner and saved on gas. Next, size of the table was listed as 36" by 30", which was what we needed for the small area we had. It came as 36"by 36" not much bigger, but that six inches makes a difference. Will think twice before going there again elaine 1/9/12 i have a problem puchased 2700.00 worth of junk be side the point though ,i was told it was 36 months interest free payment should be around 68.00 a month since i did pay 500.00 down got my furniture 3 weeks later ,then 5 weeks later get first statement surprize td finance wants 132.00 per month iam contacting attorney general office maybe they work something out since rtg can"t help that they have dishonest salespeople i am on fixed income but do they care? Marshall 1/6/12 I'll make this easy - read the reviews on this page, and DO NOT BUY FROM ROOMS TO GO! Most likely you will have a disappointing experience like 1000's of others (you can easily find them on the internet). It's not worth the time, hassle, and frustration you will most likely endure. I just cancelled my order and have decided to spent a bit more elsewhere - you get what you pay for. By the way, if I could put down ZERO STARS I certainly would. Curt 12/31/11 Everything about this company stinks. The stuff we got was all dinged and scratched up. Plus, they ran into our walls and scratched up our wood floors in the process. CS is even a bigger joke. 12/29/11 My husband and I purchased a sectional from RTG a little more than a year ago. We have two young children (4 and 13 months) We wanted fabric and color that wouldn't show stains and that would be easy to clean. I fell in love with a cream colored sectional, but was hesitant because it wasn't exactly ideal for hiding stains. The employee solved all are problems by selling us a fabric warnity. He explained the furniture would first be sprayed with forcefield making it stain resistant, and once we used the solution to clean any mess, there would be no stains. This was a 3 year warranty and if we could not get a spill out the company would send someone to clean it for us, and if there employee could not get the stain out that piece of furniture would be replaced. So a year later the solution has removed several spills, however there are some milk stains from are baby's bottle spilling. There employee came out to clean the spots. After he left and once the cleaning solution dried the stain was still there. Customer service told us to send pictures, so we did. And then Wilson Martinez informed my husband it was excessive spotting and the spots were to large and that we would have to hire and pay out of pocket a professional cleaning company to come and clean are couches. And then they would come respray are couches with forcefeild, and we would need to call if a SINGLE spot showed up. And until we hired a professional cleaning company are warranty (that we paid a extra $300 for) was void. I am never never purchasing from these crooks again, obviously they will come up with any and every excuse not to comply on there part. We only had a few milk stains, but if they sprayed with a stain resistant why does that even matter. No where on there warranty does it say we have to hire professional cleaners. Susan 12/27/11 All of you are exactly right Rooms to Go is a rip off, I purchased and financed a $2900.00 Living room set called the Chyannee 7pieces which included a treatment for the cloth protection several years ago. Outfit was cream. I was specific to the outfit not being removed from the shipping packageing which it was not packaged when it came. I believe it was in the store for some time uncovered. What they put on it claiming they do it in the store made the suit dirty and the underneath all the cloth was tore off which they came and stapled back together after my complaint of the merchandise was suppose to be purchased new not damage. All the mohogony end tables were chipped and there idea of repair was to paint the chips with a marker. My sister in law had purchased a white leather suit that pick up the colors from peoples clothing such as my red shorts I was wearing, and and another relatines navy blue pants. They would not give her money back she had to choose the only other color which was brown to go in a brown/wall-paneled room. she had it only one day. I never felt so horrible feeling I distroyed her bran new suit which she said they told her the treatment they put on it to protect from dirt was defected solution, (truly BS). (Hense you will not get what you see on display.) Oh yeh, and when time to sign the contract they had changed the figures of agreement which I had to go the rounds to make them right, which was the initial warnig in the begining of this purchase. My rating of this store is (---0). Like I said years ago, and never bought nothing else, and from the current blogs I see they have not changed. I Thank the bloggers, because I was getting ready to try them again. Now-No way! ams2011 12/21/11 DO NOT BUY MCQUEEN BED @ ROOMS TO GO! THIS IS THE WORST EXPERIENCE FOR A FURNITURE COMPANY. THEY DELIVERY THE MCQUEEN BED WITH NO HARDWARE ON IT, THE DELIVERY MAN SAID THEY WILL CONTACT ME IN THE NEXT TEN MINUTES AND WILL SEND THE HARDWARE QUICKLY. MY SONS ROOMS END UP TO BE A STORAGE ROOM AND HIS OLD BED IS DISASSESMBLE SO I HAVE TO SHRE A BED WITH HIM. MY SON TOLD ME " MAMA WHERE IS MY BED". THEY NEVER CALL ME, NOBODY FROM CUSTOMER SERVICE OR STORE. I HAVE TO CALL THEM SEVERAL TIMES. FRUSTRATING! DISAPPOINTING! SAVE YOUR SELF FROM THIS HORROR. DONT BUR FROM ROOMS TO GO! This CO Sucks 12/19/11 I have made two purchases at rooms to go and both were a fail! My first one was a sectional that came ripped. They wouldn't take it back. I had to wait for an "expert" to come fix it. (he just glued the rip). When I called Customer service they said I would have to wait over two weeks to get a new one. My second nightmare was I ordered a bedroom set for my daughter for x-mas. Too bad she won't be getting it until close to the new year. They only deliver to my area every two weeks. Not that they tell you that upfront. So my 3,000 dollar gift means nothing because it will not be here. BTW I ordered it on the 13th of DECEMBER THAT is more than enough time to get your butts up here. It's a local CO 1 hour away from my home! chris 12/10/11 i bought a bunk bed. first delivery was wrong, i coudnt even use is. half of the bed was missing. second delivery was wrong still not what i had paid for. waiting on third delivery. wish i was a lawyer because rooms to go has no buisness even being in buisness. never again will i spend another dime there or recommend rtg to anyone. the whole operation is very poor. so now my kids sleep on the floor waiting..................... RTG $$uck$$ 12/7/11 I can't even begin to explain my disgust for this company. My wife and I purchased a $4000 bedroom set and received a dresser which is discolored as if someone failed at a refinish attempt, we received a television stand which is scratched, not to mention a couple of rubber pieces we found on our floor and do not know where they go. The driver tells us there is nothing he can do and to contact customer service; sounds easy enough.. Was I wrong, the agent who answered the phone wants to argue with stating they have been trying to call me for a couple of days now. I called their BS and told her if you want to go that route I will get phone records to show noone has made any attempt at calling me. Right away she wants to state "Sir that won't be necessary." I then ask for a Supervisor I get some lady named Sherry, Sharon, Cherrelle something along those lines. Any way a supervisor at a Corporate office for large company wants to tell me "Do not interrupt me when I am talking." Thay will not replace my furniture nor let me return it. This is my first stop on my assault on Rooms to Go. As a United States Marine, RTG has become my enemy and as my enemy I must defeat them. My journey has begun....... BILL S 12/8/11 Like previously said, if there was a "0" score, this would be it. Delivery service STINKS. LIES!!! Took day off for delivery. Bedroom set arrived and bed couldn't be assembled. Pulled out his computer thing and said he "just" ordered a replacement and they'd call to come back out. 5 days later, no call. I called store and customer service and they said nothing was in the computer for re-order. Said they couldn't re-order and I had to contact the distribution center. The distribution center guy said they'd send out a tech rep to check. I said I wasn't taking another day off to accmmodate a rep and another day for delivery, send the furniture on "when I can be available", and he said he would. Gave him 2 dates for after 4pm (get home from work) and 1/2 day on Friday. Said he could do Friday and maybe one of the evening ones. He'd call back. NOPE!!! The store called 3 days later and asked if anyone called me. HA! Said they couldn't be time specific and couldn't do it this week. I am becoming VERY DISSATIFIED vs their SATISFACTION GUARANTEED. HA. LIES, LIES, LIES!!! MAJORLY PISSED!!! Alice 12/8/11 Im so done with shit to go......I have spent so much money with this company. I had furniture delivered on 11/23/2011 DAMAGED the men that delivered the furniture noticed the dents and scratches....I recieved a call from Shit to go RUDE Customer Service Dept said they will be out on the 7the to replace the furn, between 9-12 so around 11am my husband decides to call just to see if the drivers are atleast in our area...Were told, the delivery isnt sch until 12-4 we explained to them that was not what was told to. Customer Serv then says well they can be out at 3pm that we will recieve a 2pm call from driver. Make a long story short....dispatch said I was not getting my new replaced furniture despite what was told to me by CS dept. She also hung up on me! I called Corp Office in Florida spoke with a Daniel and a Edwin they both were Rude and laughed when I stated I can believe Im recieving this kind of treatment when Im the paying cust that recieved the damaged furn I told Edwin that Im going to contact the Attorney General, BBB he disconnected the call. When I tell you other Consumers out there, they have not heard the last of me...Rooms to go sucks. melanie 12/5/11 so far i havent had a prob..delivery was on time set up was fast..guys that came to set up where cool...nothing wrong with furniture..full bedroom set...but my car was brokin into with my brandsmart card stolen lets see if i get another one issued for my free tv.. Jim hawthorn 12/2/11 Wow mcdonalds has better coustmer service. Im deployed and bought $3000 worth of furniture and they missed their drop off date. My wife called to rescedule and with limited days to work with they said it was her fault for them missing the delivery date and talked to her like trash. I will never buy nor tell any one to buy from rooms to go again!!! Patricia Vega 11/30/11 We purchased an entire living room set & dinning room set in September. It is now December and still waiting for the end tables & coffee table. I have contacted customer service numerous times & even went to he store for assistance. NO communication from anyone!! Was told by the Manager that I would receive a call within 24hrs as tothe status for my missing items, 72hrs later, still nothing. When u spend $3800 on furniture, you expect to get answers!!!! inez garcia 11/28/11 if there were a zero star i would have used it. i purchased an entertainment cr for 1500 dollars, swivel chair and a sofa set with a chase for about 2500. on delivery the entertainment center was damaged, one of the delivery guys cut one of the doors with a razor while opening the packaging and it was a very visible 2 foot scratch also the top of the center had a huge dent and one door would not close. the sofas were fine but the swivel chair appeared to be very crooked. i called rtg and they they sent a tech out and he blamed the crooked swivel chair on our crooked floor??? they delivered a second one which was exactly the same. as for the center they told us it had been discontinued and we had to send it back or agree to keep it without being covered under the insurance they pushed us into purchasing. we kept it because of the hassel. after about 6 months the wooden legs on the couches broke, we hadnt even moved the furniture so we dont understant how they broke. the cushions on the couches we very worn, and the pillows seams were already opening. rtg claimed the warrenty didnt cover wear and tear? wow only after 6 months. fighting them is useless but we posted on facebook and we tweeted about it and we also dont let our family and friends buy there. your best bet iz to report it to you attorney general and if they get enough complaints he can file a deceptive practice class action suit and they would be forced to reemburse customers with what ever they bink is appropriate. rtg may have screwed us but they wont do it again to us or anyone we know. BOB DRE an international artist. 11/20/11 Beware of dis 419 dat wants to rude n destroy 2go. they will tell u dat u hav won 514 000 000 2go coins, dat u should call one no. to claim ur money. if u cal dem they wil ask u to send them credit to process d robish dat they are doing for more info. cal ma no. 07067490398. or email. www.nworiejoseph@rocketmail.com or ma 2go user name is cawacity. pls customer care take note. Pissed OFF 11/17/11 Purchased item that was damaged also. I plan to take it to the store I purchased and demand a full refund. I'm not wasting my time with customer service after reading countless reviews. Joe and Dee 11/17/11 Unfortunately like so many others we trusted in a major band name and fancy ads. Like so many others we were fooled. As I read the articles in the reviews I can hear the same thoughts echoing in my mind. I wish I had seen them prior to wasting my time with this company. Similar results, beginning with delivery problems to defective furniture. I've called the store I purchased the furniture from only to be put on hold for extended periods of time to hang-ups. The rating graph above should have zero or negitive stars no just 1 to 5. Shortly after purchasing our furniture, HQ's called to offer us a deal on purchasing additional coverage we had already purchased with the original contract and became rude when we tried explaining we had already purchased it. We would not recommend this company to anyone we know, its totally bogus. A lesson learned that will be pasted onto co-workers, friends and family. Rooms to Go, please go somewhere else to buy your furniture. K Blanco 11/16/11 Wow, I didn't know:( Same thing happened to me. I bought a bedroom set. The dresser and the bed came in defective. I was told to call Customer service for an appt to schedule it to be fixed. The delivery people didn"t care, they just wanted to get in and out. I wouldn't sign for it so they left mad. Later, I was told that I would have to wait 48 hrs just to reorder b/c I didn't keep the merchandise. Sounds like a shakedown to me. Then another 24 to 48 hours to have redelivery. Never any apology for defective products or making me wait around all day. I called my local store to cancel, a very sane and normal apologetic manager, Allen in Miami. He helped me reorder quickly and apologized for all that happened. He and my daughter(it was her room) were the reason for trying again, ....we'll see. Bridget 11/2/11 After going around and around with the customer service department and talking to the corporate office, I got nowhere! The quality of my dining room table is junk and somehow I'm being blamed for the issues that have occured due to the poor craftmanship. The technicians that came out to look at my table said one thing and turned around and reported just the opposite. I will never buy furniture again from RTG! Fred Hudson 11/2/11 I have living room furniture that is one (1) year old. The recliner I sit in has a hole that has WORN in it (not torn, nor split). I have called Customer Service twice and was referred to the extended warranty folks who said it is not covered under my extended warranty and referred me back to customer service. The customer service people refused to do anything and refused to give me any contact information for anyone at the corporate level, nor anywhere else that I could talk to. In fact, the customer service rep would not even let me speak to her supervisor. I need someone with authority to fix this to call me at 334-399-6336. Nicholas 10/30/11 I'm sad to say that our beautiful red "leather" sectional is starting to fall apart. We have had it for 2 years and the "leather" is starting to rub off. I didn't know leather could rub off. Now I'm worried the material underneath will start to tear. Any suggestions on what can be done to keep it from damaging further. I have not called to complain, but have intended too. I'm sad to know that I will probably find no help from RTG. We had hoped to make a puchase we could enjoy for many years. Onuwa 10/25/11 Is it true that 2go is awarding some 2go chatters? Herbert 10/23/11 We just bought a loveseat and and a reclining loveseat.Boy were we disappointed. Rooms to go never said anything about this being Chinese.We would NEVER buy anything like this made in China. Needless to say we will NEVER buy from Rooms to go again. Angela DeArmas 10/20/11 I purchased a Gentleman's chest, 2 night stands and 2 lamps from Rooms To Go. Delivery was made, but with a 2 part Media Hutch. The delivery team would not take the media hutch back. Customer service gave me the 3 options: 1) wait until next week where they could pick the mdeia hutch and deliver the gentleman's chest, 2) return the media hutch myself today (it took 2 men to bring each piece into the house), or 3) come into the store to purchase the gentleman's chest a second time and it would be delivered tomorrow, but they still cannot pick up the media hutch until next week. I cannot return the media hutch to the store and I don't see the need to purchase the gentleman's chest a second time when I have already paid for it. Customer service lacks any concern for their customers. I'm waiting for the store manager to call me (which should have been over an hour ago). I will not purchase from them again. Kyra 10/18/11 First we ordered a clikclack and a few months later the seams ripped, so they told us to pick something else out. We decided to go with a chair with speakers, but the first time I got it, it didn't work. So we decided to send it back and get another chair. The next chair worked, but I had to leave. A few days later, it wouldn't even turn on. Beginning to become angry we sent it back and asked for our money. They refused and sent another chair. This chair worked, but the plugin fell back into the chair and wont stay put. Overall Hate the survive, oh and did I mention the movers almost put a hole in our wall... NEVER BUYING FROM ROOMS TO GO AGAIN!!! Mickey 10/19/11 The people that work at rooms-to-go are all idiots. Their customer service sucks. Their product is way below par. We buy some furniture from there 3 weeks ago and it gets delivered damaged, not once, but twice. Now no one will take my call because I just want this whole experience to go away and cancel my account. Every time you call the corporate office, you get a diffrerent person to talk to everytime, so you have to explain your problem everytime someone picks up the phone. VERY FRUSTRATING! I can only assume that they are avoiding the phone calls to extend the sale past the 30 day return policy date...Not a good practice for such a large company. I would like to go on record by saying that rooms-to-go is THE WORST company and their customer service is horrible! I will never recommend anyone shop their or even glance at the store as they drive by other than to say negative things about it. I think we might create a website that is called roomstogoSUCKS.com. I only hope that someone actually reads this in their office so they can restructure the company from customer service to delivery methods. Good Luck... Richard 10/19/11 BUYER BEWARE - This is the first purchase and the last from rooms to go. The sales people are deceiving. Check your bill before paying, they will add extras on like seat protection.[ $ 10.00 per chair ] BEWARE - The delivery people are not professional. They dropped my furniture and damaged my wall.The managers and corp. are a joke, they don't want to repair my wall approx. $ 50.00. They will never get a penny from me my family, friends and co-workers. I. P. Daily 10/16/11 Keep Buying This Chinese Crap, (also Manufactured in Viet Nam, Indo-China, etc.), And Wonder Why America Is Out of Work..? While R.T.G, Wal-Mart, and Others Become Mega Companies Selling Garbage To You, And Selling Out America.. If You Don't Buy American, Your's, and Your Neighbor's Job, (what Ever that Is), Might be Next..! Tiffany G 9/30/11 I honestly think they just hire anyone there. I never witnessed such poor and pathetic customer service. They should just close down. Nobody there speaks to you like a perfessional. They sit on the butts in the chairs for sale and i hear them talking about customers. I'd fire all of them. Cathy Woody 8/9/11 Poor quality furniture. A bookcase headboard for child's room was assembled backwards! Everything done at their convenience. Misrepresented purchase. What was demonstrated on the sales floor was not what the item was able to do when received. Manager in Pensacola store rude and uncaring as others have stated. The only way to stop them is to get the word out so hopefully people will stop buying from them. I know my family will never darken their doors again. Brenda Mulvihill 9/21/11 Delivery service and the managers handling calls about complaints is the worst I have ever dealt with. I strongly advise anyone ordering on line and requesting delivery to think twice and run fast to Rooms to Go competitior. They could care less about your business and would rather refund thousands of dollars than solve their problem. Waited two weeks to get me delivery, they did not live up to what they committed to do and rather than address my compalint, said they woudl refund my money. nice to know this business is doing so well that they don't need sales! April S 9/21/11 RTG makes claims to high quality at low prices. I beg to differ regarding this claim. I am willing to give any company the benefit of the doubt; but in reading the many accounts of the horrors that consumers had befell in purchasing furniture from this company, I feel like the sea of hard working individuals marched off to financial slaughter. I purchased a leather sectional in 2007. I called them within the year to inform them that the color on the leather had severly worn away. Not something you expect; not to mentioned hording tons of leather treatment/cleaner furnished by the thoughtful folks at RTG. I purchased an additional coverage, which I thought covered both furnishings for an additional 3 years on top of the 1 year warranty by the manufacturer. As I have called, had a claim number, no call back: this has become an annual call. Neither RTG or their claims department--as there are three--can give me any explanation except: I have been volleyed back and forth between the two companies as to who is responsible and who is not: but if you can give them this claim #...to make an already long story short: I have determined that with the amount of compalaints, the hold time alone tells the tale, the lack of continuity of customer service, a policy that is deceptive in that if you purchase an additional extended policy that it also includes the initial first year...now follow me: 3+1=4. Not to RTG-1+3=3 because the first year is included (although atomaticlly is covered under manufactures warrenty). In this volitile economic reality that we are all trying to survive, my furniture, despite it all, is paid in full and on time--even short of the offer to take advantage of the no interest. I would think that with the complaints--AND I HOPE YOU TAKE THIS SERIOUSLY--you will work on damage control! Admit your short commings and fix your company!!! Not to mention-you have already been reported to the Better Business Bureau. Word of mouth is everything--so its unfortunate that I could not recommend in clear conscience relocating relatives and all the friends that we associate within the military community to any of your furniture stores. This might as well be the complaint vortex in that corporate will never review these comments--but if anyone on this forum knows of a direct route--i will be checking back in the future--please post the info! Sarah Smith 9/19/11 I am fet up with Rooms to Go charging me bogus late fees! I was charged a late fee of 35.00. I called "customer service" and was on hold for 1/2 hr and gave up. I mailed a letter enclosing a copy of my bank statment SHOWING the date the funds were deducting from my account which was prior to the due date. The following month I was charged ANOTHER late fee. I called again, after 35 minute hold, asked for a breakdown of the account. I have submitted payments "EARLY" and they are applying them to the prior months, charging me a late fee because it is not in the "current pay cycle". The customer service rep told me I had to fax a letter of complaint. I did this, and received some b/s canned letter saying your request has been denied. I then received another bill with yet a third late fee. Rooms to Go needs to be accountable for this "late fee" charging and I will be using all avenues possible to ensure this happens. Kellie Gore 8/16/11 This so called business sucks! I have never had as many problems with anyone in my entire life. Starting with the sales lady that helped me. She sent me to lunch while she placed my furniture order, when we returned she was helping someone else with their order....I was put on the back burner (the other couple was spending more money). Then when I payed, I was told that I had conterfeit money. So to the bank I go, the bank ran my money and of course it was real. Back to the store we go, paid and set up a delivery date. I was willing to pay the delivery fee so I could get my stuff the next day, but Rooms to Go said because gas prices were so high they no longer offered next day delivery. So after 11 day my furniture arrived. I was good with the guys who delivered it. Now its five and a half months later and my couch is broke. A service teck came out to fix it, but said he needed more hands to get the job done right. So 5 days later a customer service rep called and wanted to know how my service call went...to my surprise the tech that came to my house never put in for a work order. Finally my couch was picked up to be fixed....the movers put it on its side and slide it into the truck, which i took pictures of. Pissed about that. Now the kicker to it all, the movers to from ROOMS TO GO bring my couch back and its still not fixed, but wait the best part is now I have to be without a couch for another 2 weeks. And of course all I can ever talk to is someone in customer service....and they all have personalities of green beans. ROOMS TO GO SUCKS!!!!!! DO NOT GO TO ROOMS TO GO FOR ANYTHING....ROOMS TO GO IS IN THE BUSINESS OF SCREWING ANYONE WHO WILL LET THEM!!!! Pam The Villages 8/16/11 I wish I had read your reviews before I purchased furniture from RTG. Delivery was broken up due to back orders. First delivery consisted of 2 rooms of furniture. Chest for bedroom was damaged and had been repaired with wood putty, they didn't even sand it and the paint job didn't even cover up the wood putty. I thought I purchased a NEW piece of furniture but received a damaged-poorly repaired piece. This is fraud. There was also 2 dented drawers. The second delivery consisted of a damaged night stand. It was apparent it was dropped. Leg broken off and severe crack up the whole side of the table. Small crack in headboard. The representative was supposed to come to look at the chest the same day as the second delivery. If he had come when scheduled he would have been able to see the furniture from both deliveries on the same day. He called in sick and no one replaced him. Now I have to wait for another representative and take another day off for another delivery. We also noticedd that the mattress is not the one we were shown in the store and is of much cheaper quality. Bait & Switch!!! We were planning on purchasing 3 more rooms of furniture for our house from RTG, but now that will never happen. Customer service was rude and unprofessional when I called. Guess they aren't interested in additional business or pleasing their customers. Silvia Valladares 8/18/11 Like three years ago I purchased a "leather sectional" at a Rooms-To-Go Furniture Store. I took extremely good care of it. To my surprise the the sectional started peeling. When I complaint to the Rooms-To-Go customer service they told me there was nothing they can do since the warranty had expired. I believe that if you purchase a good quality leather a sofa or sectional it should at least last a few years not just three years. Customer service personnel did nothing for me, they didn't even send a technician to take a look at the sectional that was peeling. Nor they recommended any professionals for me to take care of the problem out of my own pocket. This proves to me that the furniture at Rooms-To-Good is of poor quality. Cheap "leather" from China. That is if it is real leather which I doubt. Now my almost newly purchased sectional is peeling everywhere and there is nothing I can do about it. I am so disappointed at Rooms-To-Go. They shouldn't be fooling their customer into thinking they are buying quality furniture or real leather when it fact they are not and just as soon as the warranty ends their furniture will be worth nothing. When you walk into their show rooms everyone is nice and helpful but once you make the purchase all that disappears. Apparently they only want their commission and would lie to you to sell you their cheap furniture if they have too. The customer service department is the worst I ever seen they are very unprofessional,rude and unhelpful. I am not the only one who shares the same opinion of Rooms-To-Go. I know many but mannny people that have gone through the same problem with Rooms-To-Go. And we wont rest until the whole world knows about this problem and their inferior merchandise. I will post it on FaceBook, Twitter, chains of emails, local news paper and blogs if I have too. I will Report this to the Better Business Bureau and file complaints with any other organization that protects the consumers.We will even call Help Me Howard. I want the world to know that Rooms-To-Go is a fraud, they deceive their customer and take advantage of them by selling them . I feel exploited just like many of Rooms-To-Go customers. I will advise everyone I know not to purchase furniture at Rooms-To-Go. Sincerely, Silvia Valladares 13196 S.W. 190 Street Miami, Florida 33177 silviavalladares@att.net Larry Branchetti 8/24/11 I spent in April 4000 in Room to Go had 4 delivers of broken furniture, scratched my hard wood floors, the kitchen table leaf broke in two days (compressed wood) made in Viet Nam, if I would have known that they would have never seen me walk thru the doors. My fiance is all burned on her legs from the leaf of the table giving way and the coffee falling on her. room to go is terrible, on customer service 8/25/11 I work for this company and never in my life had thought that a company could be so unprofessional. The assosciates that work at the store I do act like they should work at mcdonalds. I should not feel ashamed to work with a company. The store is not being run very well. The managers do nothing when it comes to a problem with associates. There is no discipline when associates make major mistakes. I had encountered a problem with a sales associate when he made a mistake on his order and I couldn't fix it right then for him, his customer had cancelled his order because he was no happy with his associate and the associate came up to the office harassing me, yelling at me saying I caused him so much money. another issue arose when an associate came into the office and slammed a ton of papers on my keyboard ordering I do it now. I had told him to please wait his turn and yanks the papers away from me and says I have a bad attitude. I work in the office with 2 other girls. I am the only one that gets things done. One girl puts all of her work into my folder to do. When it was my day off she expects me to do all the paperwork I was not there for. The other girl is never in the office, when I am swamped with work she says aloud that its the perfect time to go to lunch so she doesn't have to work on anything. The otner day this same girl was flat out yelling at me because I voiced my opinon of her never being in the office when associates and customers need to be. Instead she's flirting with a co worker. And of course nothing gets done. When she had yelled at me she was saying that she doesn't need to listen to someone younger than her. I thought associates at business's were suppose to be professional. This is not professional and not ok! TaSharra Coston 9/12/11 This store is the worst to deal with I agrre with the other people that has made previous post they do not care about there customers. I had a living room set on layaway an had put 500 dollars down on the furniture and weeks later find out that the manufacture has discontinued the item and the best thing they can do for me is to give me a store credit when I made clear there was nothing within there store or online that I had any interest in and would like my money back and they will not give me my money and is trying to force me to purchase from there store. I would under stand more if I was the one to hd canceled the order but I did not and they wont give me my money. I suggest that no one shops at Rooms to go period they do not care about the customer they just want your money and I work to hard for my money. Bad Customer Service 9/12/11 I am in Houston TX and I was shopping at the outlet store off willowchase! Do not purchase from there. They had me finance a loan for a dining room set that they sold the morning I got there and get this the delivery guy who btw was not a rooms to go employee called me to deliver the news. I literally had to call the store 3 times before I was even able to speak with someone!! The manager never called and apologize, all he did was tell his sales reps to tell me I can come back and select another table at 10% off. Which if any one knows the average table invent clearance department is lik 300-500 dollars and a 10% discount to me is gas that I'm going to waste driving back 40mins to your store. I canceled my whole order at that point because it was handeled ridiculous and just as the guy said above me all they say was "I'm sorry" not wat can I do to keep you as a customer! Believe it or not word travels and I myself have told everyone to not shop there!! And I had alot of friends moving into new homes looking for furniture! So although you may be reading this as one person it's affecting 20 potential shoppers! sumpter 9/12/11 I purchased a bedroom set, living room set and dinning room set from Room to Go in April of 2011. Upon my delivery they sent the wrong bed, second, the drawer on the dresser was broken. After complaining about this the tech came out and order a new drawer. After almost 4 months the new draw finally arrive only to not fit. So I had to wait for the tech to come out again to determine that the drawer doesn't fit (like I can't figure that out. Well they order one and of course that doesn't fit either. Now I am told that I must take picture to send them to show that the drawer doesn't fit. Well you no I was livid. I explain I will not take picture and I want a new dresser. I ask to speak to a supervisor of course there was no one there. I ask for the corporate office manager and you no the story. So I took name so that I could file a complaint and send it directly to the Head Office. All of a sudden I can get someone to listen and they have decided to order me a new dresser. Oh, they told me to return the two drawers that doesn't fit back to the store at my lesiure, what the hell do I want with the drawers. I will only give props to the last customer rep who has decided to help me. Marie Zimmerman go to ?. Room to Go, I will never buy another piece of furniture from there again. As the saying goes you pay for what you get. I will tell all who would listen DON'T BUY FROM ROOM TO GO. The customer service is a piece of SHIT. They take your money and say KISS MY ASS! Lesson learned! Erica White 9/12/11 I purchased a living room set in September 23, 2011 from you. I have spent over $7000 in the past year. Shortly after my 1st purchase my ottoman broke. I had a representative come out and tell me it was my fault so I purchased a new one over $400. Which now I know it wasn't me because the rest of the furniture is falling apart. I then purchased a Swivel Chair, Bar Stools and a complete dining room set not to mention all the decorations. I have already had to replace the bar stools because they were coming apart, now the stitching is coming off the ottoman the wheels on the chair are broken, my couch is falling apart. I am a single mom with 2 children and I have spent a lot of money with you and this product is terrible. The springs are coming out of where the chase lounge is, in the middle of the couch it is sinking on the right side (which i showed your representative and he said it was normal) now not to mention the frame is broke on the other side. The quality of the furniture is terrible. You would think I have had it for years. Which we know this is not the case. I need this fixed immediately. I have repeatedly tried calling your call center which should have been open on Sat and I kept getting a msg that you were closed. I called the store manager who is awful! She told me basically I have had the furniture more than a year which is not the case but even if I did have it for a year it should not fall apart that easy. It should last me for years not a year. She said she would have someone call me. I cant not believe the service I am getting. Karina Barco 9/13/11 I am writing in order to place a formal complaint against one of the company’s employees. I am very upset because I went to the store to complaint in person, but they told me there was no Manager available, just the Senoir Sales Representative EBELIO VALDES, and this is the very person I was having a problem with. On Saturday Sept. 10, 2011 I went to the Rooms to Go store located at Miami International Showroom 10623 NW 12th ST Doral, FL 33172 (305) 599-1655 and bought a Tempur Pedic Advantage Mattress and two pillows. The gentleman that sold me the items placed an order for delivery. I made to him very clear that I live in a gated community with time restrictions. I told him that security only allows access to commercial trucks from 8:00 AM to 3:00 PM. I guess he forgot to make a note of it. Yesterday, the delivery truck got to the entrance of my community at 5:30 PM. Of course, they were not allowed in. After I spent all day waiting for this delivery without being able to leave my house I called Mr. Valdez to make sure that mistake did not happen again and he was VERY RUDE to me. He denied the fact that I had told him about the time restrictions and basically implied that I was a liar and the whole thing had been my fault. Later that day, I passed by the store. I wanted to speak to the store Manager, but like I mentioned before, I was told there was no Manager available, not even an Assistant manager was there. So I ended up returning the mattress and the pillows. I was, and still am, very upset and there is no one at that location with authority that I can speak with about it. David 9/14/11 51 weeks after purchase the springs fell out of the center section of our sofa. Had to wait 2 weeks for a service tech. Then 2 days before the appointment they called me and told me they had to reschedule for another 2 weeks (4 weeks total with no place to sit). When tech finally arrived, we determined together that the structure of the sofa was built with staples alone - no glue, screws, or bolts. JUST STAPLES TO HOLD TOGETHER A SOFA! They said they could fix the problem. But this was just the center section. The right and left sections were built the same way, and the warranty was now over. I requested a refund and was told I would hear from customer service in 2 to 3 days. It's been a week since then - and five weeks with no place to sit! Gregory Disappointed 9/16/11 1 is not even low enough. you should have a negative number for their delivery and customer service. We bought 2 bedrooms of furniture in July and in September we are still waiting to complete the process of getting what we paid for without scratches, dents or not working properly. Apparently these 2 groups have never meant or knows the other exist except to blame each other. I have had customer svc reps on the phone telling me the delivery driver is running late and will call and hour ahead as i requested for delivery and the driver is ringing my door bell at the same time. Drivers told me he never spoke to customer service agent. this tells me they are liars. On a different delivery day ( same furniture order) cust svc rep on the phone with me and said she just spoke to driver and he is running late but knows to call 1 hour in advance and then my wife called on other line saying driver at the house and no one at home. That is ridiculous. i wonder if i could get away with that on the payment and just say checks in the mail. They deliver damage furniture so no prior inspection is done. I have had to take off on 5 occassions to get correct furniture and to repair furnitute parts. They make a visit just to look at issue but dont fixit and then the next visit is the repair. They dont come with parts for furniture on vehicle so they have no intent of repairing. They never call u to set repair date. you have to call them. I guess they hope you will forget about it. They deliver incorrect pieces. i ordered a bed with a trundle ( same order) . they brought the wrong side rails twice. Finally we got the issue resolved when i got the cust svc sup to finally take my call and identify that they should send a new bed. i had a store manager in baybrook mall in webster tx tell us we should rig the furniture and then it will fit instead of trying to determine the real issue. This is what she had her store tech do to make display work. Sad but true this is what she wanted me to tell the tech to do for mine. The customer service supervisors are never available nor do they return calls. It makes sense now that i see all the complaints that have been filed. It took8 calls to finally get one supervisor which i am not even sure if she really was a supervisor. The TV or anything else they offer is not worth the poor customer service. Oh and i did i mention u cant even return it when u get mad and frustrated. They have a no refund policy according to customer service. So they already know you will want to return it so they set it up where u cant. This complany sucks and i assure you i will never purchase there again. i wish they would GO!!!! Away!!!! L. Boyd 9/15/11 PLEASE DO NOT WASTE YOUR TIME BUYING MERCHANDISE OR FURNITURE FROM THIS COMPANY BECAUSE THEY DO NOT CARE ABOUT YOUR ''TIME'' OR CONVIENCE, which was what I was told. I ordered a bunkbed on 9/10/11. It was delivered on 9/12/11 and they were late coming to my home. They also did not have the parts for the bed to be put together. The wood is still sitting in the floor of my daughter's bedroom on 9/15/11. They have the worst customer service ever. I have been on the phone with them for 4 days asking for a supervisor. The customer service reps insisted on aruguing with me saying that they will tell me the same thing. The only compensation I was offered was a $90 delivery fee back after I spent $900. I immediately asked for a refund the next day because they were not trying to fix the problem. The store manager was trying to do all she could to help but her company was not. This is the first time I have ever purchased furniture from this company and it will be absolutely the LAST. Jeanette hidalgo 9/5/11 This summer I went to Rooms to Go in Columbia SC, too bad you dont have a negative star rating, when I first walked in to the store the sales lady tried to sell me everything with out asking if I could afford it, or try to help me out to find out how many pieces of furniture I needed. I had to go back a second day and ask someone to please take their time and show me some stuff that would work for my apartment, this second time I was very pleased with the associate. But when my delivery was sent, first only one guy spoke english, and when it came to bringing stuff up stairs all I heard was no no it wont fit??? When it came to putting my bed together, they screwed in 3 on one side and two on the other and quit telling me that I was gona have to get a new headboard sent out to me. Two days later my son was waiting for them, supposibly they came and said no one answered??? So I waited for the next day delivery that never showed up, when I called rooms to go they said the headboard had been shipped back to I dnt know where and I would have to wait a week for it to return. What I dont understand is when I called the store they had no clue as to what delivery was doing? All this mess over some screws???? I hope rooms to go ends up bankrupt soon cuz their service sucks. I had $4000 to spend and I wont be spending a dime of it there. If anyone asks whats a good store here in Columbia SC I will send them to Ashleys furniture or somewhere else, even rent a center has way better customer service then rooms to go. I rate rooms to go a -10 they do not deserve to have our hard earned money. Rose Harris 9/6/11 We purchased a set of King Size mattresses and box springs in June 2011, ONLY after the promise from the sales rep that this very good mattress would last us 10-15 maybe even 20 years with NO sagging. We paid $1000.00 for the mattresses. It has now been less than 3 weeks and the mattresses are sagging badly! When you sit on it you sink down low and even sink down while sleeping which hurt your back! We've turned them every which way - even sideways to try to alleviate any further sagging, all to no avail. The tech can out and did even touch the mattress to see what the problem we are having. He reported that the mattress is fine. So we called the store manager to find out that we have to keep this mattress for 6 month before we can out this problem up for discussion again. So what do we suppose to do in the meantime! Suffer and Suffer. I will tell everyone I see and reported to the local news about this! STEVEN A. McCALEB 7/7/11 I PLACED A WEB PAGE ON HOW POOR ROOMS TO GO ARE, PLEASE VIEW MY WEB PAGE: http://www.mississippiwebsite.com/rooms_to_go_problems.htm IF I HAD IT TO DO ALL OVER AGAIN I WOULD NEVER HAVE LONG TO ROOMS TO GO!!!!!!!!!!! Jen 7/8/11 The table I bought 6 months ago looks like it is 10 years old. I was told the damage was my fault and have been given the run around. I take care of all of my furnishings and I hate looking at this table. I am disgusted with the quality and the way I have been treated. I will never shop there again nor would I recommend anyone else to shop there. Is there anything I can do? Lou M 7/8/11 Purchased over $8000 of furniture for a new home 2 yrs ago. Within 2 months, the sofa cushions started to collapse. Contacted service. They sent someone out to "fluff up" the cushions (like that is going to work) and "tighten up the seating deck". Within 1 week the cushions were flat again. Additionally, when they restapled the fabric on the seating deck, the staples cut the fabric on the cushions. They sent new cushions this time. Again, within a few months, the new cushions flattened. Tried swapping old cushions with new cushions to try to get them to last. Also, the back of the sofa is now "bowing" instead of being straight. Contacted service again. Now getting stonewalled and trying to go up the supervisor line to get some resolution. Supervisors won't answer their phones. Will never, ever purchase anything from Rooms To Go (or like I say now, "Rooms to Blow") again. Their customer service is absolutely horrible and their products are of extremely poor quality. Watch out for any furniture that says "Made in Vietnam". Greg 7/8/11 I spent over $10,000 in the store in corpus Christi, Tx. The salesperson told me there was a 30 day return policy on the tempurpedic mattress I was buying. I expressed my concerns about spending so much on a mattress and it not working out for us. He, again, said we would have 30 days to decide. I spent almost $5000 on the mattress alone. After 20 days I tried to return it and was told I could not. That mattresses are non-returnable. The sales person flat out lied to me to get a sale. Now I'm stuck with a $5000 bed that hurts my back. I've tried numerous times to reach the manager, when I finally did he said he would have to get with corporate and call me back. It has been 3 weeks and I have not heard anything despite me leaving several more messages to have hime call me. I will never buy anything from these people again. When a representative of he company tells You something they should be held to it. By the sounds of many of the other reviews it appears as though rooms to go has an overall integrity problem. Kathy T. Zimmerman 7/11/11 I am so disappointed with RTG for not compensating me (a gift card, anything) after I had ANOTHER nightmare furniture delivery. I received an automated delivery time of 8am-noon for my king bed set ($1,600) his past Thursday. A guy calls at 6:48AM to say he is right around the corner ...I called him back and left a message to say I was refusing delivery until 8am but they showed up anyway, said he didn't hear his phone. Last delivery ($6,000) we had was horrible with scratched floors and arrogant delivery men that quite frankly showed up at our home with the truck stereo blasting with Latin music..you would have thought it was a street dance. I went back because of the gift card that's all. I will never do this again and will tell anyone that will listen to me. If a huge furniture company such as Rooms To Go cannot even compensate with a gift card after a customer has made the valid complaints then it is obvious they do not care to employ qualified delivery personel (representatives of their company) and they do not deserve my business. There are way too many furniture companies out there. Shame on you RTG, you have lost me as a customer forever. sonia 7/18/11 I purchased my bedroom set and my son's from rooms to go. The furniture is horrible the slabs to underneath the bed are breaking after a few months. The drawers will not close properly, and the wood is chipping on the bed, dresser and nightstand. Don't buy from ROOMS TO GO!!!!! Helmut Arndt 7/21/11 I have worked with rooms to go for many years Moat of our furniture is from Rooms to go. A few years ago I bought a package and was told it was interest free. I have faithfully paid every month. Recently rooms to go switched to GE Money Bank. They are terrible. During the switch I did not receive a bill. I just normally wait for the bill to come and sit down and write the check. This has been done for the last few years. The remaining balance is now about 200.00 which I am glad. When I realized that I did not receive a bill I called and it was a few days late. I explained that I did not get a bill and they agreed to waive the fee. I paid right then and there over the phone. The next month bill was 2.00 more and they 2.00 in interest.. I called again and told them there is interest free. The person who can hardly speak English waived the fee again and assured me it was taken care of. I would not be charged interest again. Today I received a bill with 2.00 more charged . No fees were waived and so far it is 6.00. I called again spoke to a person who could hardly speak English and she could not waive the fee. Transfered me to a Manager. I explained why am I being charged interest? She said you are not being charged interest on your purchase you are being charged interest on your late fee. Two dollars a month for like a $35.00 late fee. Which was suppose to be waived and credited back to my account but never was. This is a total rip off. I closed my account on the spot. I will NEVER again buy anything from Rooms to Go. You really need to consider who you are doing business with. This company just cost you thousands of dollars in future business. Stuart in Louisiana 7/25/11 To anyone who is considering purchasing anything from Rooms To Go, or seeking employment with them; My wife has worked at what is apparently the highest grossing store in the chain on Veterans Blvd in Metarie, Louisiana. So here is some inside information on how they like to run things; The first thing you need to be aware of is that the majority of items are of a sub-standard nature - the employees don't even want to buy it even with their discount! It is common practice and encouraged by management to add items onto customer's bills without the customer's prior knowledge, hoping that the customers either won't notice or won't bother to fight to have it put right. The 'Mis'-Managers routinely ignore and participate in violations of their own company policies - so if you work for them, you can expect to have sales stolen from you, at the very least! Extreme Health and Safety Hazards are also ignored - for example, significant Black Mold growing in the Metarie store - employees have reported problems with their health as a result and nothing has ever been done to fix it - A shining example of a caring employer! The overall manager at the Metarie store has a history of serious anger management problems and an obvious lack of respect for both employees and customers alike. Numerous anger management courses have failed to change his ways and many employees have quit due to the unpleasant working environment he maintains. His superiors are of course fully aware of this yet they continue to cover up and condone his behavior. Staff are encouraged to lie to customers in every conceivable fashion in order to make a sale. I could go on all day with this review but i'm sure you get the picture by now - Rooms To Go is a terrible company to work for and an equally terrible place to buy from and i would seriously encourage both customers and prospective employees to avoid it like the plague! After four months of witnessing the incompetence of middle and upper management and the illegal and immoral business practices of this company, my wife walked out and quit! Good for her! We're now waiting to see if they try and with-hold the money from her recent sales - National Press Agencies are on speed-dial in readiness :) Miguel Avila 7/27/11 Delivery and Customer service is way below standard!!! Order #3436527, Delivery Guys – Eric & Chris – Extended Warranty personnel don’t respond in a timely manner. The delivery guys again, damaged my brand new tile floor and the box of the furniture it came in. The two guys didn’t even work together to help each other out. One guy Chris, ended up turning the box of the dresser end over end to get it into my house while Eric was up in the truck moving boxes around. No apologies nothing said other then “Do you need anything else?”, really this what Rooms to Go Delivery Service amounts too. Customer Service Reps don’t call back in a timely manner, and then it’s an automated message on top of that. Let me just tell you this, it will be my sole mission to flood your inbox with complaint emails until my situation is resolved, and on top of that, it will also be my mission to tell everyone I know and then some to NEVER SHOP WITH ROOMS TO GO!!! EVER!!!! You have lost my business. bp 7/28/11 I am so surprised, shocked and overwhelmed with disappointment at the customer service and store policies at Rooms to go kids in Cedar Park , TX . After waiting for a while until I was able to purchase some beds for my daughters, I finally decided to use the extended delivery option. I was told I would have 3 months to pay off the beds so I left my 20 % down on both beds and made plans to make monthly payments to get the beds as soon as possible. When I returned to the store to make my 2nd payment, which by the way I was told I would have to go to the Cedar Park location which is 1 hour away from where I live, I was told I could not make the payments over the phone or by mail I had to make payments in the store. Fine, hard to believe you won’t take PAYMENTS over the phone especially in these times, but whatever if that’s what I have to do. Later I found out I could have made payments in the Rooms to go in Austin which is 15 minutes away from where I live. So when I make my second payment I was told one of the beds was discontinued BUT if I could hurry up and pay the balance they would be able to get me the bed. So I worked overtime and a side job where my two daughters could help doing wedding decorations. I wanted my daughters to learn that if they worked hard for what they want they can get it. We worked every weekend to come up with the money, I paid off just that bed that was supposedly suddenly discontinued and was so happy when I was told I would get my delivery date the following day. The following day I was told they would not be able get me the style I had ordered. I was so upset I asked if I could get my money back was told no that I could get store credit. In situations where it is not the customer’s fault, in situations where you willingly take money from customers knowing the item is discontinued you should not make the situation worse by keeping the customers money and refusing to give them a refund. So after being forced into making the ONLY decision available which was to apply all payments toward the other bed I once again did what I had to to get that bed paid off quickly. I paid it off by getting all the extras like insurance and Bunkie board taken off. I got my delivery date of 07/23/11 and was looking forward to the delivery. UNFORTUNATELY I had to work when the bed was delivered, but when I got home I noticed immediately that the bed had a very bad paint job done, it is extremely thin and you can see the wood in certain areas. The bed has yellow, blue and green spots all over it and yes I know they are the wood knots but I ordered a white bed and do not want to see colored stains all over it. It also has tiny pin holes all over it and one of the rails has been scratched which means the wood has been damaged from beginning to end. All the excitement we had to see the bed disappeared in 2 seconds flat. This bed is SO not worth the $877.00 plus tax and delivery well over $1000.00 that I paid for it. I had a rooms to go inspector go see it, and of course I got the answer I was expecting, “well ma’am I can’t do nothing about all the stains that’s just the way the bed comes.” I can paint the scratch. He painted the scratch but it’s more then a scratch because the wood was damaged when the scratch was made the paint did nothing to fix it. I call customer service while he was there and was basically told I am stuck with this awful bed because it is not considered a manufacture defect. The girl even asked me, is this a bed that you picked out? What kind of question is that? Of course I picked it out! I picked this style from the showroom after being told that this style came in white. IF I had been told that it was actually “white wash” which according to your company is a thin coat of white where all knots and anything else can be seen, TRUST ME if I had been told that’s the way it would look I would not have bought it. I also called the store manager(Todd) after customer service told me it was out of their hands and was told I could reselect another bed that was similar but I would have to pay a difference of almost $300.00 plus delivery of course. Do you honestly think I want to give Rooms to go another dime? I have told all my co workers about your service, they are as shocked as I am and cannot believe that a large furniture store like yours handle this the way you did. I will tell everyone I know, post it on facebook and anywhere else I can about what an awful and dishonest furniture company you are. Extremely disappointed customer, BPerez Tom Knoxville TN 7/30/11 I went to RTG today with the intent of spending $2,000.00 for a Sofa, Loveseat and Recliner. When the sales lady started ringing it up she added $105.00 in delivery fees. I informed her I did not need the pieces to be delivered I could pick them up myself. I was then told that the fee was MANDATORY, I have to pay it. All the furniture comes from Atlanta so I have no choice. I spoke with the store manager who was VERY RUDE and suggested I drive to Atlanta and pick up the furniture myself. No where in the price listed on the furniture did it say additional fee for delivery required. I thought you paid the advetised price for a product and delivery was optional, at least it is in all the other furniture stores. The furniture was clearly marked with a price of $xxx.xx. RTG could have had my continuing business (I have spent $8000.00 with them in the past) I have never been so rudly dealt with in my entire life. I will not shop with them anymore and I will go out of my way to share my experiance with the world. ROOMS TO GO SUCKS, THEIR MANAGERS ARE RUDE, THEIR ADVERTISING PRACTICES ARE DECEPTIVE AND WHEN I CONTACTED THEIR CUSTOMER SERVICE THEY WERE WORSE THAN THE STORE MANAGER, THE LADY ON THE PHONE SAID SHE DIDN'T CARE WHETHER I BOUGHT FURNITURE FROM THEM OR NOT. If you buy from rooms to go don't expect anything in the way of service, I will spend my money where its appreciated. Thomas L 7/2/11 I do not recommend buying anything from “room To go” horrible experience, most items arrived factory defective or damaged by shipping, not to mention the "Holland Collection" actually made in Vietnam, customer service zero help. I do not recommend buying anything from this store; their driver said he constantly has people complaining about defective / damaged pieces. This is one lost customer who will spend his several thousand somewhere else. 30 days and 14 hours vested and counting. Vets beware the furniture may arrive stating “Made in Vietnam”; short memories for those who died, suffered years of post-traumatic syndrome from the Vietnam War. Customer service SUCKS. STEVEN A. McCALEB 6/27/11 PLEASE VIEW MY WEB PAGE ON ROOMS TO GO: http://www.mississippiwebsite.com/rooms_to_go_problems.htm Bruce 6/29/11 First off my sales Lady was great!!I perchased a power sofa and I had it on layaway at the Panama City Fl store I went in to make a payment they could not find the order when they did fid the order several weeks later I just came in and paid it off and set delevery and time I told them that someone would be home at 6pm on the deverly date they said that would be fine just told me it would be in a 4 hr window well they called two days before and said that it could not be delevered at 6pm I asked to speak with the mananger and she acted like she could care less about this when they delevered it the power cord was not with they have to send it to me by US mail they would not overnight by UPS thus coming by US mail it will taake 5 or six business days to get to me the mananger was to call me today to fowllow up and of course she did not I didt even get am sorry for all the problems I will never buy from this company again they at least could have given some of my money back for all the problems I had Becca Herrera 7/1/11 Texas I bought a dinning room set from Rooms to go back in May/2011. I have had nothing but trouble from this store. When they delivered my my china cabinet it was damaged. Now a month later and this is my 3rd china cabinet and again it was damaged. Now they are telling that I will have to wait another month before they can deliver me another one. I told them that this was unexpectable, she told me that If I wanted them to come and pick up the rest of the furniture and give me credit at the store for what I paid for this shit. I cant belive how they work. Not even a sorry or how can we make things better. It either there way or no way. I cant believe that this company has been in business this long they way they treat there customers. If I was smart I would have read all these complaints before I ever went to there store. I will never ever shop at a rooms to go. Marina - disappointed & pissed off 6/13/11 They deserve ZERO stars! We decided to treat ourselves to a nice bedroom set with our tax return. We went to Rooms to Go (as we are prior customers) & fell in love with a gorgeous set & new mattress. Over $6000 later we waited for delivery. Per customer service, they would deliver between 10 & 2 PM. My first call (from them) was at 1:30 saying they were running late by about 45 minutes. Half an hour later was the next call saying delivery would be in an hour. Well - they finally rolled in at about 5:30PM. This is where the disaster really started. The mirror was smashed in a zillion pieces. The desser corner was dented & the back wood piece was popping off. Then theres the chest of drawers that the whole frame of it was busted, the thing actually wobbled when touched, as well as the backing being off. Now next was my bed. The hardware was missing - so now they can't even put the bed together. After a call to the store manager (who I later found out was only the assistant manager), they said they'd send out a tech - the next day - with the hardware from the store display bed. I told the guy that we had only wood for the bed & nothing meteal - we would need everything. Low & behold, they sent the tech with only like 4 bolts. Then we had to wait for someone else to bring the stuff from the store. Even after that - there were still parts missing which had to be ordered & then mailed to my house. OH & the damaged pieces had to be reordered. Now that delivery would be 10 days later. Nice - huh? 10 days later, we get our replacement furniture. Then the hardware arrives. This stems another call to set up a service date. I informed them they would need more than 1 person for this job, as the bed was put together & left a foot away from the wall so they could add the missing bolts. After waiting thru my 10 - 2 PM window, I called at 2:30 to see where they were. After being told he was running late, no surprise there, it was only 1 person coming. What is wrong with these people?!?!?! They are miserable to get anything done, they yes you to death & still do what they want. I had to pay up front for my purchase, however they do what they want & offer half assed service. Basically, you pay & have no choice but to go along with what they say. Your furniture is paid for & they are holding it hostage. FYI - my neighbor was taking his grocery bags in & watched the delivery guys (the first day) DROP the furniture off the truck onto the street. Then 1 of the techs told me the delivery guys most likely threw out the hardware & claimed it was missing. Being it was the end of the day, they just wanted to go home. We are a military family who makes a fair wage. We shopped at Room to go because they are reasonable. We should have gone to Ashley! For $6000 - we should have gone anywhere but here! Beware when dealing with this company! Larry Peaden 6/14/11 Rooms To Go does not stand by Their product. Had to replace sofa , new one did the same thing. The answer was sorry we can not help you. Still trying. Room to go has some very rude customer service rep. The head of CEO should go on under cover Boss and see for his self. What kind of Co. he has. EDNA WASHINGTON 6/20/11 I BOUGHT A BEDROOM SET FROM RTG AND WHEN IT WAS BEING DELIVERED I HAPPEN TO WALK INTO THE ROOM WHEN THE MEN WERE PUTTING ON THE LEGS AND THE WHOLE BOTTOM OF THE CHEST OF DRAW WAS ROTTEN,LOOKED LIKE IT HAD BEEN SITTING IN WATER.THE MATTRESS IS SAGGING,THE REPAIR MAN CAME OUT AND AGREED THAT IT WAS DEFECTED BUT STATED HE DID NOT MAKE THE FINAL DECISION. THEY REFUSED TO CHANGE IT,I WILL HAVE TO SAVE ENOUGH MONEY TO GET A NEW ONE.I CAN'T GET A GOOD NIGHTS SLEEP.I AM 70 YEARS OLD. RTG HAVE BEAUTIFUL LOOKING FURNITURE BUT THE QUALITY IS VERY POOR.WILL NEVER BUY ANYTHING FROM THEM AGAIN.ALSO CUSTOMERN SERVICE WAS VERY RUDE. Carolyn P 6/6/11 I recently ordered two end tables at Rooms To Go located in Pompano, Fl. The customer service there sucks big time. The manager and the sales rep that helped me was so rude. Luckily I didn't pick up the end tables that I ordered. I had to cancel the order because of their rudeness and unprofessionalism. We, the consumer, need to weed out the companies that doesn't value their customers. What Rooms To Go need to realize is at the end of the day, the customers are the one that keeps their company afloats. I will never buy or even step my foot in Rooms To Go ever again. No Customers=No Business. If Rooms To Go keep going on like this, they will soon be closing their doors. Sandra La Day 6/9/11 I, went and shop at Rooms To Go In Houston,TX. an now the bed that I, had purchase for this little girl that was very ill is broken in her room and I, had some one from there to call me and said that they was coming out on the next day at 7am so i told this man that he should have called several days before he was very rude and i called in on him and nothing have been done for the bed and also i will never shop there again after spending in the 3,000 and some thing cause this is not right i called there today an now she said that they have me with and appt on the 24th and no one had called me to let me know anything i will never recommend them to anyone for the bad service that i had receive it is like they take your money and nothing gets done Kim/Chris Wallace 6/3/11 My husband and I purchased a bed and paid for delivery from the RTG showroom in Durham, NC. When they arrived the hardware was not included in the packaging so the team could not put the bed together. Being that we already removed our old bed, I wanted to get something resolved before the delivery team left. I called and spoke with the Manager, Brian Hall, and his suggestion was for ME to drive out to their location and pick up a bed frame so that we werent sleeping on the floor, until they could order the hardware. To me that was unacceptable. He also told me there was pretty much nothing he could do for me and that I needed to realize that I was calling him at 5:45pm. After telling him, I needed this to be resolved asap, he told me to give him a few minutes and he'd call back. When he did, he advised me that HIS cst service rep was already gone for the day(it was 5:45pm) and that I could call the 800 number but HE WAS NOT ABLE TO!! I was completely taken aback that a store manager would speak to a customer in that manner. My husband became involved and when he called, he was told the manager was busy and couldn't come to the phone. My husband called back and advised them to send the delivery team back out to pick up the furniture because at that point, we didn't want to do any further business with them. the 800 customer service number shuts down at 6:00pm and when my husband called them, the person who answered the phone advised, "they were leaving for the evening so it would have to be looked into tomorrow." This matter was reported to the customer service supervisory team. I am baffled as to how people like this work in customer service. A simple solution to our problem would have been for an employee to bring the bed frame out to us, so that we were not inconvenienced any further and set up for a service tech to come out with the h Sonya C. 6/3/11 PLEASE DO NOT SHOP AT ROOMS TO GO-KENNESAW GEORGIA. THE SALES PERSON, NATHANIEL AND HIS MANAGER ARE INCOMPETENT. NATHANIEL TOOK 3 HOURS TO WRITE UP A SALE FOR MY HUSBAND I. HE WAS LESS THAN HONEST ABOUT THE AMOUNT OF FINANCING I HAD RECEIVED. INITIALLY HE TOLD ME ONE FIGURE AND SUGGESTED THAT I FINANCE THE REST WITH RAC, WHICH IS RENTAL COMPANY THAT OFFERS FINANCING WITH ADDTIONAL INTEREST PAYMENTS UNTIL THE LOAN IS PAID IN FULL. WE FINALLY LET THE STORE AND CANCELLED THE DEAL. NATHANIEL CALLS ME THE NEXT DAY OFFERING OVER TWICE THE AMOUNT OF FINANCING AVAILABLE FROM TIDEWATER, A CREDIT COMPANY THAT ROOMS TO GO DEALS WITH ALL OF THE TIME. WHY DIDN'T HE TELL ME ABOUT THIS AMOUNT THE FIRST NIGHT. THEY WERE TRYING TO RUN THE GAME ON ME AND MY HUSBAND BECAUSE WE ARE AFRICAN AMERICANS. I DIDN'T SEE ANY OTHER RACES TALKING TO THE RAC REPRESENTATIVE WHILE WE WERE IN THE STORE. I DON'T RECALL ANY OF THE OTHER STORES HAVING RAC AS ADDITIONAL FINANCING FOR ROOMS TO GO. I LIKE MY PURCAHSE, BUT I WILL NEVER SHOP AT ROOMS TO GO IN KENNESAW GEORGIA AGAIN. Richardson 5/26/11 RTG SUCKS BIG TIME..I recently bought furniture which was supposed to be 0% APR, being charged 29.99% last 3 months. Reported it to the store manager where I bought it and he's supposed to contact GE to fix this. Been hearing the same last 3 months, will be fixed in next statement...Plano store manager is rude,does not do his job right, I am frustrated big time. I think I will send the corporate office a mail!!!!!! RTG SUX, customer service SUX BIG TIME.......TOTAL FRAUD!!!! Cindy Perich 5/21/11 Wow, I bought the love-seat sleeper sofer a little over a month ago. When I purchased this you have an option to upgrade to Sealy Posturpedic for $80.00 more. When my son comes home from college, I wanted him to be comfortable, HE HAS SOME BACK ISSUES. There advertisement says as follows "ENSURE YOUR GUESTS ARE COMFORTABLE WITH A SEALY POSTURPEDIC MATTRESS. IT IS QUALITY CONSTRUCTED WITH PATENTED SEALY POSTURPEDIC COIL AND AN EXTRA LAYER OF PADDING ON THE TOP AND BOTTOM FOR ADDED COMFORT AND STRENGTH. PADDING ON THE BOTTOM, NOT OFTEN SEEN ON OTHER SLEEPER MATTRESSES, CUSHIONS YOUR GUESTS' BACK FOR A BETTER NIGHT'S SLEEP". THERE IS NO EXTRA PADDING ON THE BOTTOM. I'VE CALEED ROOM TO GO, THEY SENT OUT A TECH TO LOOK AT THIS. THE TECH AGREED WITH ME THAT I DON'T HAVE PADDING ON BOTH SIDES AS ADVERTISED. ALSO THE BARS ON THE HANDLE WHEN YOU PULL OUT THE BED WAS ENTIRELY SCRATCHED UP. WHICH THERE SERVICE TECH INCLUDED IN HIS REPORT ALONG WITH THE ISSUE OF LACK OF PADDING ON THE MATTRESS AS ADVERTISED. A FEW DAYS LATER I CALL ROOMS TO GO, THERE RESPONSE WAS " THE EXTRA PADDING IS INSIDE THE MATTRESS, NOT OUTSIDE AS ADVERTISED. AND AS FAR AS THE SCRATCHES, THEY SAY YOU GET WHAT YOU GET AND SORRY". THIS IS FALSE ADVERTISING!!!!! I CAN TELL YOU THERE IS NO EXTRA PADDING ANYWHERE ON THIS MATTRESS, INFACT ALL YOU FEEL ISTHE COILS POKING AT YOU! ROOMS TO GO REFUSES TO RECTIFY THE PROBLEM. I'M SHOCKED!!!!! IT WOULD BE NICE IF THEY WOULD AT THE VERY LEAST RETURN THE MONEY USED TO UPGRADE, BUT THEY REFUSE TO. IS THERE ANYONE IN CORPORATE OFFICE THAT CARES ABOUT YOUR COMPANIES REPUTATION? IF SO, I WOULD BE GRATEFUL FOR A PROFESSIONAL TO FIX THIS ISSUE. UNSATISFIED CUSTOMER - CPERICH@ATLANTICBB.NET!! Mike 5/22/11 Well all I can say is I'm happy I found all the ratings out there about RTG and man are there alot! Alot of lousy ones at that. I told my brother NOT to buy from them (he's looking to but new furniture) and now I WON'T either. It also sounds like MOST of their employees are not to happy about their jobs either. It's to bad too because I wouldn't mind having a new TV. Sorry RTG I'm going to someone eles but I'm sure you DON'T care anyway!... BYE, BYE!!!!!!!!!!!!! I'll be looking for a 'Going Out Of Business' sale coming your way I guess if you keep it up! cya! Ramon 5/16/11 Que pena esta porqueria de tienda son unos ladrones te hacen esperar por un mes por el delivery y luego entres senamas mas las piezas rotas tres ocasiones y lo mismo no hay calidad muebles chinos y nadien se hace responsable por nada no compren en esta tienda que no sirve Mark 5/17/11 Unbelievable customer service. After failing 2 times to deliver furniture that wasn't damaged I got the run around. I tried repeatedly to speak with someone in management, and was told I was "on a list" to have the manager call me... When I called the corporate office I was argued with by the customer representative Lisa. WOW!! REALLY???? NEVER BUY FROM RTG!!!!!!!!! Mark 5/17/11 I would NEVER shop at, buy, or recommend Room To Go to anyone! We bought a dining room table and when it was delivered the top had a big dent and scratch on it. It also had a broken leg on the base of the table. They attempted to replace the defective parts, however, when the delivery personnel unloaded the parts, they were broken. After three or so trips back to replace the damage parts, I was told by the corperate office that they wouldn't come to replace the table base. Their reasoning was because they didn't want to take the chance on delivering another broken table base. However, the customer service rep said that I could come in and pick out another table or a repair person could come fix it. I attempted to explain how I didn't want a repaired table especially when the table was delivered broken and I paid for a brand new table with no defects. Second, I would still have the table delivered and take the chance of receiving another broken table. She said the disclaimer stated something to the effect that the store reserved the right to fix or replace any defective furniture. All I want is want a paid for; nothing more, nothing less. I will to my legal office to find out what options I have to rectify the situation. Sharon 5/13/11 I was shopping for a new mattress and decided to stop by the Rooms to go store in Wilmington NC on April 22nd, 2011. When i walked into the store i was immediately approached by a women sales person who asked what i was shopping for, i advised her I was in to look at a mattress that i had seen on your website. Right away she asked did i want a queen or king size, i advised her i was looking more for a twin or full due to the space is limited. After i informed her of this she seemed less interested in assisting me. she walked us in the general directions of the mattress and then disappeared. I had questions regarding different mattresses that i was looking into, however she was no where to be found. i had to ask other associates if they could help me and they refused due to" we work on commission". Needles to say i was not impressed by that, i am well aware that they work on commission but i had questions and the first sales person had no interest in helping. Finally we found her and she was working with someone else who was buying a larger order. When i asked questions she had a rude attitude and seemed to lack interest and knowledge in the products we were looking at. However i overheard her talking to the other client and she seemed very knowledgeable about his king size mattress and bed he was buying. I had to look for her several times, after the promise that she would " be right with us" and never came back, even though we were there well before this other client. Without any service within an hour, i decided to ask another sales person for assistance with this purchase, again we were informed that " I cannot help you, due to we work off commission." I had enough and decided to leave at that point. I ended up getting a sleep number bed from the sleep number store in Mayfaire center where even though i was shopping for only a twin or full, the sales rep gave me his full attention and answered all question, was knowledgeable and made me fell like a valued customer. It is for this reason that I will NEVER shop at the Wilmington NC Rooms to go again.... actually i probably will not step foot in a Rooms to go anywhere, since it appears your sales people are less about customer . service and more about the dollar. What this sales rep did not know was, this smaller bed is going in one of my smaller rooms, but i am now in the market for not only a much larger bed set for my master suite, but also a whole new living room set... sadly rooms to go will not get my business -Sharon Jeff 5/13/11 I had a bad experience with rooms to go.The sales person said some pieces were included that were not.Some pieces were not delivered.It has been over two weeks and The gift card for Best Buy still is not activated.The manager at the West Melbourne , Fl store is Fred who laughed and said it's his money now is very rude. Diane Duffer 5/13/11 A few years ago my husband and I went to rooms to go in Rivergate Tennessee,we was going to buy a new den sofa,loveseat,and chair.There was a nice leather outfit around $4500.We spoke to a lady saleperson since I had 2 small dogs.She told us she had 2 big dogs and has had a leather outfit for years without any scratches on it.Instead of going home and doing some searches about leather we went back a few weeks later and this time the lady was on vacation and we was told by a man saleman the same thing he had 2 big dogs and they never put scratches on his leather sofa. How dumb could I have been for 2 different salepeople to tell me the same lie.Well I guess you know where this is leading I now have to put covers on my sofa and loveseat from all of the scatches.I hate covers but I can't afford a new set of furniture.I search the web now before I buy and pay out hard money.Would never go back to Rooms To Go.Also my dogs are groom every 2 months and nails clipped. Emily 5/13/11 I wish I could give a zero star rating to Rooms To Go in Jacksonville, FL. They are the most horrendous company I have ever encountered. I should have known better than to even purchase anything from RTG upon being lied to by a sales person. He quoted me $1200 for a dining table and 6 chairs, and that the Scotch Guard was free. Once I arrived in the store to make my purchase, with a different sales person, my total ended up being $1500 and the Scotch Guard wasn't free. I should have walked away at that point, but it was a beautiful table and I had looked at many other stores. This was the beginning of my nightmare. I wasn't told until after my purchase was complete that the side chairs were on backorder and wouldn't be delivered until a month and a half. This was the second lie by this store. I was first told everything was in stock for immediate delivery. My table and four chairs arrived a week later. The table was badly damaged. I immediately pointed the damage out to the delivery guy, who got all defensive and informed me in not such a nice way that he didn't do it. I never accused him of damaging it, just pointed it out. Two chairs were also very wobbly. He told me I had to keep the furniture and schedule another delivery for a new table and chairs. "I can't put any furniture back on my truck" he told me. Third lie. If any delivery person tries to tell you this they are lying through their teeth. You have every right to refuse delivery and make them put the furniture back on the truck. Second table and chairs arrived. Chairs were okay, until we realized the delivery guy had taken the wrong chair and put it back in the truck. He swore he didn't. My husband had to go out and get in the truck and get the chair back. The delivery guy refused to do it. The table looked fine upon first inspection. We asked about the leaf, my husband wanted to put it in and make sure it fit, but the delivery guy said he was in a hurry and that the leaf was fine. They are all made specific to the table he said. We tried putting the leaf in the next day. It wasn't the correct leaf for the table. None of the holes lined up, and someone had installed the tabs wrong. The locks were in the wrong place as well. It was obviously used, and someone had tried to fix the damage underneath. Another call to c/s. Another setup for delivery of yet another table. Third table comes. It was the same delivery guy from last time. I pointed out the bottom of the table, and the damage, and showed him where someone had obviously tried to push the table together and broken it. He then informed us that the table was fine when he delivered it last time. Nice. That's right, I break dining room tables for fun. They brought the new table in and started putting it together. As a side note, the tools these guys had were horrendous. My husband went and got his own tools to help them put it together. When he walked away they started making fun of him. I was standing three feet away. Once they finished putting it together, I explained in detail again that you can't just shove the table together, you have to make sure it lines up first. It didn't. The tabs were in the wrong place, so he took those out. They then proceeded to shove the table together. And when it didn't go, they tried to shove it together again and broke it. They then had the audacity to get nasty with me. By this time I was at my wits end and ready to throw these guys out of my house. Their attitudes stank, and one defended his poor behavior by saying it wasn't any fun to see customers upset. They told me to call c/s and ask for a tech then left. Another call to c/s. These c/s reps don't care either. They are either complete drones, or have such nasty attitudes it is impossible to get anywhere. I was told I could go pick out another table of equal or lesser value. Well, if I'm having such troubles with this one, I doubt a cheaper one is going to be any better! Aside from that, I told her they had nothing else I wanted. At this point I was just ready to have them pick up the furniture and give me my money back. Here's a important tidbit. Once you order furniture, they WILL NOT RETURN YOUR MONEY. I have the choice of getting yet another table delivered, or picking out a new one in store. They sent out a tech today, who was actually nice!! Can you believe it? She told me to just get another table. So a month later, and I'm still waiting for my dining room set. I won't get my hopes up. RTG is horrendous. I will never, ever purchase anything from them again. They lie, and their business practices are shady. I think it is ridiculous that I can't just get my money back. They have failed to uphold their end of the bargain. That should be enough reason. I don't just want to keep getting different tables delivered. Stay away from RTG. I wish I had. ronald travers 5/11/11 I spend 2.600.00 on a set of furniture on march 3/ 2011 and I still waiting to get one of my tables exchange, more than five times they tried to delivered a new table but allways was scrashed or dented. MORE OVER GUESS WHAT I JUST CALL THEM TODAY I A REPRESENTATIVE GIVE THE GRAT NOTICE THAT THE TABLE IS NOT LONGER AVAILABLE, DISCONTINUED. THIS PEOPLE WERE LIYING SINCE THE BEGINING. NO THEY SAID THAT I CAN GO TO THE STORE AND SHOOOSE A DIFFERENT TABLE. FUNNY ISN'T IT HOW THIS CCROCKS PLAY WITH THE CUSTOMERS. BEST OF ALL THEY MOST OF THE TIMES GO AWAY WHIT IT. I GUESS THAT "THIS IS THE AMERICAN DREAM",!OR THE AMERICAN HHHHEEEELLLLLLLLLLL!. On my part I will do everthing I on my power to discredict this "wonderful company" We all should get toghether and take legal action on this mather. make them pay for what they thit to Us decent hard working people. Didams1 5/11/11 Please i need help. I cant login to 2go because i forgot my passward. Please help. Ines Salazar 5/13/11 North Carolina, I don't recomend ANYONE to go and purchase at Rooms to Go!!! Just like the name says it Rooms to go...but to the trash can!!! I have purchased a bedroom set that cost $4000.00 and within two months the footboard has cracks in it and its ready to break. I have contacted the store and they sent someone to fix it, with in 5 days the cracks were visible again. I e-mailed them again and they wouldn't do anything until they have proof of the damage, after I was asked to send them pictures they still wont do anything about it. Now finally after 3 moths and looking at pictures of the bedroom set and comparing, making sure it was the same kind of set...they want to trade me with a new footboard!!! Oh hek not I WANT A NEW SET OR TAKE THIS FURNITURE BACK AND CLEAR MY ACCOUNT WITH OUT ANY CREDIT PROBLEMS!!!! SO DISAPOINTED...DO NOT RECOMEND THIS TO ANYONE!!!! Stuart 5/6/11 Horrible customer service, lack of concern. Will not speak to a customer with a civil tongue and once they have your $$$ they feel they don't owe you a thing. Delivery is horrendous and since they contract with outside providers feel they have no responsibility for the items you purchase if they arrive damaged. They blame the delivery service, the post office and anyone else for all their shortcomings. By all means check them out, run their sales people thru a hoop, make then show you everything, get item information including manufacturer and stock number THEN BUY THE ITEMS FROM SOMEWHERE ELSE. DO NOT BUY FROM RTG. Karla Melo 5/8/11 bought in this store is the worts decition that I ever did!!!we spend $3000 and the three tables of the set are defective, they has been sending new tables also with the same problem 5 consecutives times....the store manager stinks and incompetent also we has benn waiting for a call from district manager and nothing happen!!!they pretend come here and repaint the ugly tables!!!! if a want to buy this kind of tables i can go to SALVATION ARMY and spend $300 for a forniture!!!!this place is socks Alvarez 5/10/11 I bought two sofas less than a year ago. I paid the insurance to cover any defects, replacement.... The sofas are now broken in the living room. The middle part of both are fallen to the floor. The technicians told me it was because I have seated in the wrong place of the sofa that I shouldn't never have seated in the center. Their decision??? it was my FAULT. Apparently, the 53 years old lady here has jumped on the sofas!!!!! both of them????. The Customer Service Kelly has told me that she was sending another technician..... another lie???? I don't work.?????....How many phone calls I have to place to be heard????? Besides of my disappointment on paying for trash I have to be allow them to laugh on me every time I have a chance to talk???? This is the worst organization I ever heard.... They don't do nothing to help us the customers. Please don't be crazy going to that store.. You are going to be RIPPED.... JoAnne 4/27/11 tried to call corp office, it puts on a recording then transfers you to operator, rings 2 times, then goes back to original recording. Paul R. 4/27/11 I wish they had zero star rating. Here is my story. My wife and I purchased 2 tables, Cocktail and chair end table. We got the cocktail table right away but had o wait 30 days for the other table. They delivered the cocktail table the day that they said they would. Upon inspection after the assembly we found a lot of dings and scratches so we called the store and told them we rejected the table. We were told that we couldn't get another one for 30 days. We said OK. We were going to get the other table in 30 days anyway. Well, we got both tables at the same time which would have been wonderfull except that we rejected those also. I knew that there was no way we were going to get any tables that weren't going to be damaged in one way or another. My wife called the store and informed them that we were canceling our deal and we just wanted our money back. We paid cash for everything but $189.00. We financed that. We found out that there was NO TRANSACTION IN THEIR SYSTEM THAT INVOLVED CASH! So we wouldn't be getting that money back. The sales person told me on the phone that she would have deffinitely given us a receipt had there been a cash transaction. This, of course is not the case. We got no receipt for our cash. I KNOW! Shame on us for not checking the paperwork for the receipt. But it never occurred to us to check for a receipt because everything went so smoothly. One of life's learned lessons. We just gave Approx $300.00 to Rooms To Go just because we really like them. NOT! I told the sales person that if that was true she should have an unaccounted for overage in her drawer for that night. We are going to Rooms To Go tomorrow so they can show us their transactions for that night. Of course they have time to FIX anything that appears to be wrong between now and tomorrow night. Of course the salesperson has to stick to that story for fear of losing her job for not giving us a receipt for our money thus causing us this heartache. I just thought I would let everyone know how being a dumbass can cost you money. Can't take them to court either. No receipt, no proof! Boy are we dumbasses! Erika Dunlap,Katy,Tx..Brookshire 5/3/11 I whish i read all of these revues befor. Im in Katy. Tx.Rooms to go has poor salespeople ,poor customer service and Delivery is horrible. I waited 2 weeks to get my furniture and look they came in the wrong color. The people at the phone were so kind and hung up on me . Thy would not connect me to a superviser.I drove to the store and the lady that answered the phone befor grinned in my face. I still have no furniture and since i just had cancer surgery it is great to sit on the floor for another week or when ever they decide to bring my furniture. NEVER AGAIN. K R 4/24/11 Previously, I received excellent service and products from RTG. However, on my most recent visit, I've never been so disgust in my life that it has led to me writing about it. I purchased a dining room set and 2 end tables and a coffee table in early April. I was informed at that time that four of the chairs for the dining room table would not be available until 4/14/2011. I re-visited the store exactly 1 week and 4 days prior to that date to confirm everything was in place. To my surprise, I was informed that the entire order is not in stock and will not be available until the end of May. Already upset about that, the sales rep divided the order and spoke to his supervisor, to bump the order up to enable me to get at least half of my order earlier (4/16). Usually, RTG calls at least two days prior to delivery. On 4/15 I called to find out the status of my order and was told that there's no delivery date set for my order and the items are now out of stock until the end of June. I visited the store again to speak to a manager directly to get some resolution to the situation because as a paying cash customer (1400+) and an obvious internal screw up, why am I being penalized? The store office manager indicated that she would look into the matter of getting the items scheduled earlier and would contact me back within 2 days. On the third day of patiently waiting, I went back to the store to be told, "Oh, there's nothing she can do and the manufacture cannot have anything until June". I asked the manager if she intended on calling me back to inform me of such. The response, "oh, I lost the paperwork with your information". So to me this shows that RTG does not care about customer service....it's all about getting your hard earned money and to hell with you and your family. While in the middle of obtaining more clarification and trying to resolve the entire confusion, the store manager, SCOTT PENN, the most uncouth individual I've ever met in a "managerial position" barged into the conversation in which he was not present nor knew the history of the matter and started acting belligerent and stated, "I'll just cancel your order, if you continue to talk to my staff". At no point in time was the office manager disrespected, she did not ask for his assistance, nor was the situation going out of control. This said SCOTT PENN must have realized that he stepped out of his "comfort zone" and walked off. Just the attitude of the store manager (as his card so claims, but definitely does not deserve this title), has discouraged me from shopping at RTG and will not recommend to another person again....or at the least definitely not atvthe at the RTG location in at the Woodlands, TX. My order will be cancelled as soon as I can find replacement items elsewhere! georga 4/25/11 I will never buy from room to go for kid again, the store rep.told me 2 day delivery and now after i pay cash go home,i got a phone call that i have to wait for 6 week be fore delivery now my child is on the floor. Dale 4/12/11 Long story short: 04/03/11 made a purchase from RTG. They offered FREE TV, but CHARGED US $299.99 for the gift card for the TV; they wanted us to PAY a redelivery fee to exchange a box spring when they were already scheduled to come to our home to exchange the mattress. We had to have an extensive discussion with another store manager to get that fee waived. Now we are awaiting the re-delivery of the box spring (another 3 days). This is CRAZY & totally UNACCEPTABLE, and I promise you they will not get any future business from us. Still Waiting For Furniture In VA 4/11/11 I purchased furniture from Rooms To Go on 4 Mar 2011 and had a delivery date of 23 Mar 2011. My sofa table and of one of the end tables arrived destroyed. The delivery men took the furniture and told me to call within an hour to reschedule another delivery date. I was disappointed and furious because I was hosting an event in my home 26 Mar 2011. I called the next morning on 24 Mar 2011 and after a game of phone tag I was able to speak with a manager (I think she said her name was Janice). I must say I was extremely shocked because the manager’s attitude and response to my situation was that of a new employee. After expressing my disappointment and frustration, the manager offered nothing. I offered a suggestion of sending my furniture via UPS or FedEx to the manager. She responded saying it cannot be done but she will check any way. The manager called back three hours later and left a voice mail stating the tables will be going out via UPS on Saturday 25 March. Here it is 11 Apr 2011 and I have not received anything. I called this morning and spoke with a representative name Rose. Rose told me she saw the request for the furniture to be shipped via UPS but it has not been processed. She went on to say that she has no idea when the request will be processed and when the furniture will be shipped. I am furious and this is totally unacceptable. Rooms To Go should consider implementing the following suggestions to ensure customer satisfaction: All furniture should have been “packed” well for all deliveries. Special attention should be given to furniture that will be traveling a great distance from the warehouse. If furniture arrived damaged (clearly no fault of the customer) customers should not have to wait a month to receive their furniture. Someone from the sales team should offer and apology to the customer…starting with the representative who answer the phone call to the manager if they are involved in resolving the problem. Nina 4/15/11 too much to write, wish i had seen this before I made my pruchase,..apparently RTG think thier behavior is acceptable yonicel guzman 4/6/11 okey maybe my comment is not the best one, but this is my history i buy a living room set at rooms to go at colonial dr in orlando in march 26 2011, to make the history short they make me a delivery without confirmation!!! on april 6 im working at that time my daugther high school student tell to the delivery person im not t home they acting very arrogant with her at the end they go inside my house the put my old sofa on the porch very desorganize my plasma tv is broke!! they talk to me by phone not at the best way taht they supose to try a custumer !! at the end my tv is broken my love seat is visible scratch my table is scratch my tv unit is scratch my living room is a disaster i cant even walk!!! i call many times customer service i call the store and finally somebody call me to tell me that they gonna send me a technician to see the scratches and see if they can fixed wow!!! i buy a brand new furniture im not going to the rooms to go outlet that i know is merchandise with damages!!! who gonna fix my tv my kids cant see the tv , who finally gonna help me i dont ask too much i just want a brand new merchandise by the way all the stuff is not delivery complete 50% of the merchandise arrive on may 25 so i buy a product and service and i receive the worst service from the delivery and a damage living room!!! my living room now look like japan after the earthquake!! now who gonna help me? what about my money is already paid $4,500.00 !!! rooms to go the ball is on your side !!!! shame Carol 4/6/11 I have had it with RTG.I am currently waiting for table number 3 to be delivered,hopefully this one will not be damaged.2 months later I am still waiting for the hardware to finish putting my dining room chairs together as they came falling apart.Also after having a "technician" come look at my 10 month old couch that is fraying, who told me this was not normal, the report stated normal wear for the product.Now mind you I have no kids at home and my pets are not allowed in that room. I now have to take pictures to email them to file a appeal.Customer service is horrible and the quality of their products are poor. Never again!!!!! Hank 3/31/11 RoomsToGo Have the worst cust. Service there is they will tell lie after lie . No one that answers the phone can give you an answer . There is not anyone else to talk to they will not give you any info about a corprate office or phone numbers. What A Way To Run A Business And Treat The Customers That Keep You In Business. Too Bad There is not minus stars for rating this company it would be a. -- 5star Larry - Austin, TX 4/1/11 To this point, I too have had a horrible experience regarding Rooms To Go. Being unable to get anyone from RTG to respond to my complaint of damaged furniture (which I am never late on payments) I feel this is consumer fraud issue the owmer of the company should answer for. If I do not receive a response AND corrective actions on behalf of Rooms to Go, I will be contacting the Texas Attorney General's Office in regards to filing a formal complaint with them regarding consumer fraud. RTG representatives have been rude and most unhelpful in dealing with my issue(s) and, I too, will never purchase anything from this third rate furniture store again. This business is pitiful in it's approach and demeanor in dealing with it's paying customers. Like others, I too will tell everyone I know about my experiences in dealing with this class act corporation. Larry - Austin TX 4/1/11 CONTACT YOUR STATES ATTORNEY GENERAL OFFICE IN REFERENCE TO FILING A CONSUMER FRAUD COMPLAINT. A CLASS ACTION LAWSUIT FOR THOSE THAT HAVE BEEN DAMAGED MAY BE A GREAT IDEA AS WELL ... SO THOSE THAT HAVE BEEN WRONGED MAY RECOVER THEIR DAMAGES. SEE HOW COMPLAINTS AFTER THIS IS DONE WILL BE HANDLED BY RTG ... B. Mitchell Montgomery Alabama 4/1/11 I was cheated out of the Anniversary 50 in. TV promotion! On 03/02/2011, I bought a livinging room package that was delivered on March 11th. After deliver, I saw Rooms To Go TV commercial offering a free 50 in. HDTV and return to the store on March 16th to inquire why I was only told about the interest free promotion & not inform about the promotion for the free TV & why I didn’t receive one. I spoke with my sales rep. Jonathan Lewis who informs me that when I purchased the living room package the free TV wasn’t being offered. He also said even though it is the same Cody 7 Pc Reclining Living-room Plus HDTV currently being offered he couldn’t change my order because the HDTV living-room package included: 1 sofa, 1 loveseat, 1 recliner, 1 console, 1 cocktail table, 1 End table, 1 lamp for $2,999.99 & what I bought was 1 sofa, 1 loveseat, 1 recliner, 1 cocktail table, & 2 End table(s) for $2,676.97.My package was missing 1 lamp & 1 console. So I asked him could I pay cash for the missing items in order to receive the free 50 in. TV? He said no because he couldn’t change my invoice after delivery. I asked if I could discuss this with his store manager. We went to see his manager; I discuss what had happen & ask him the same questions. He also said the invoice could not be changed after delivery and suggested too me to buy another new living-room package so I could received a free 50 in HDTV. Needless to say, I am unhappy and very dissatisfied because I wasn’t told about the TV promotion during my original purchase & because of the lack of dedicated I received from the Montgomery AL store manager & sales associate. I selected Rooms To Go because your company policy is Satisfaction Guarantee. I was really looking forward to being a repeat buyer but now like I told the store manager I will never buy at Rooms To Go again and I will tell all my family members, friends & co-workers how I was treated and suggest to them not to buy from Rooms-To-Go either. With the economy the way it is right now I would think your company would be more willing to work harder to keep satisfied customers. Tim 3/25/11 I just participated in Rooms to Go perpetrate Customer Service Strong Arm Fraud! My daughter starting her new career ordered furniture to be delivered to the 2nd floor. RTG was told on 5 different occasions that the deliver would require pulley's. Everyone at RTG said "no problem" we are ready! When they arrived I was there as i had decided that they were not a very good company so I thought I would drive 4 hours one way to assist my daughter. The company was not prepared, I was threatened by the delivery with physically removing the furniture if I did not sign the deliver docs! They finally left the furniture all in a stack on the floor and left. It was not delivered and they will not allow me to speak to a manager. It is obvious that their customer service model is to sell but not support and they have no intention of doing anything about it. Every single person that files complaints should file a lawsuit! Their mistake was thinking I would simply go away. You cannot speak to a manager but I will continue to try. SHOP ELSEWHERE! ECastillo 3/21/11 I purchased two rooms of furniture in January 2010 and still do not have everything. I have had countless number of deliveries and each one is a worse experience than the last! The furniture keeps coming to me more and more damaged and no one seems to care. I've complained at the store on the phone and now here. Nothing seems to improve the situation and everyone lies to you to get you out of their face. They are extremely rude on the phone, in particular Cinnamon and Terita with customer service on the phone. The delivery guys are extremely incompetent and rude. They complained every second of their delivery saying that I purchased the heaviest furniture in the showroom and why I had to live way up on the 3rd floor. To tell you the truth, they shouldn't have been so overweight and out of shape if they were going to take a job that tends to be physically demanding! They failed to assemble my bed, leaving it without supports so it fell over on me. They also lied to me and said I had to assemble my own tables. They made a hole in my loveseat by dragging it unprotected up 3 flights of stairs. I would never in a million years recommend anyone buying anything from Rooms To Go!!! I just want my money back for the damaged items so I can go somewhere reputable and buy some quality furniture!! tammy 3/22/11 I bought a whole room to go from Kennesaw, Ga in Jan. I had the most unsatsifying experience in my life buying furniture. The first, they have delivery guys who don't speak english, and they don't know how to use a gps at all. Second, my coffee table that went with my package, came stcratch and had to get them bring new ones out three time, count it three times, each time, drivers didn't speak english and had to meet them to show them where to go, and each time the coffee was more scratch than before. It was very stressful event. NOw I have return my coffee table for a refund and buy another one at another store..Now my recliner I bought with the package (remind you is only two months old) is coming unraval. So again go through the process, and they will send someone next month out to look at it, not fix it but to look at it. If one more item mess up, I will return all get full money back, and if I have trouble call my laywer. No wonder Rooms to Go have sells because nothing worth buying, not even the customer service. My advice, stay away from the hype of their sells, you will get faulty funriture, rude and not understanding customer service, and foreign delivery guys who don't speak english and don't know how to spell to put in gps, bottom line..you will get hassell, stressed and cheated out of money. I do believe this type of service, they need to close their doors, warn everyone.You will be better off in the long run. sheryl 3/22/11 The customer service staff at the Brookshire location are very rude and impatient to say the least! They do everything that they can to try to deter from speaking to a manager! When it comes to my money that I spent with a place of business, I expect great customer service and satisfaction. They were happy to take my money and with this very poor customer service, I will be happy to get it back! They need a class on customer service to be taught. Dorothy 3/24/11 I order furniture from r2g on March 14, 2010 My furniture was to be delivered between the hours of 2-6pm on the 23, 2010 I got off work to make sure I was home. Oh by the way my mom is in the hospital in ICU and I needed to be able to visit her during ICU visitation times. Anyway at 6 pm a lady called and stated she was with rm2go and that the truck was running late, and my furniture would not be there until between the hours of 6-8pm mind you I have other things to do than sit at home missing a half day of pay. I informed the lady of my situation and told her I needed my furniture. Oh did I mention that I had taken all of my old furniture down and given it away. to make room for the 2800.00 worth of furniture. I went to the store in Augusta, GA that I purchased the furniture from. I spoke with a very nice man the manage and he asked if I would please keepn the order he would refund me my delivery fee. I made arrangements and stayed to my house. Needless to say at 830 no furniture I called and spoke again with the manager and he researched it to find out that my order had been cancelled and that no furniture would be coming I must say I am livid. This is the worst experience that I have had with any company. I will just have to continue to sleep on my air mattress until I find some other furniture that I like. They missed out on a great sale. I was also told that I had to wait 48 hours before they cancel my order out of the system and that I would have to wait for them to mail my refund now it did not take you over a week to take my money why is it taking so long for me to get it back. BAD BUSINESS ROOMS TO GO paula saunders 3/15/11 i have purchased my whole apt with furniture. i thought i would have received better quality furniture and customer support from the store location in keller,tx. not even a month of having furniture. living room coffee table (wood broke). My bed wasnt assembled correctly. looked under bed and braces are completely angled not level,box springs were not put on bed correctly either which makes your mattress not wear evenly. very poor set up and delivery. i have spoke to customer service several times. they are sending a tech out which is a month later. when i ask about the wood crack on table there response was there would be no replacement of the product they will just have to repair it.THIS IS AWFUL A COMPANY THERE SIZE CANT BACK UP THERE OWN PRODUCT WHEN YOU HAVEN'T HAD BUT LESS THAN A MONTH. I WILL NEVER BY FROM ROOMS TO GO AGAIN.NOR WILL I REFER ANYONE TO THEM Scott W, The Woodlands Texas 3/15/11 My fiance and I were in the market for a new living room set. We found the set we wanted online, wet in the following day to purchase that set for the amount that was listed online. The exact in store set was significantly more then the amount we saw online. The salesperson response was "Oh that offer must have expired". Sooo we decieded to obtain a more inexpensive entable and lap set, to bring down the final price of the package. In doing so we purchased a tv console for less then the package offered. So in turn the saleperson took the diffence and applied it to one of the entables. We signed everything and I saw a balance of 0.0. I got a delivery date and thought everything was good. Two days prior to furniture arrival, they call to inform us that there was a balance due. Spoke with sales associate and he informed us that he made a mistake and we still needed to pay the remaining balance before our furniture would be delivered. After numerous attempts to contact a general manager, which we were unsuccessful with, we decided to cancel the additional end table and lamp for a refund. They made their mistake our responsibility to correct and never took ownership for being in the wrong. The customer service in RTG in THE WOODLANDS TEXAS, were rude and unprofessional, sales personal incompetent, and till this day we never have spoken or received an apology from management. P.S. I would not reccomed rooms to go in THE WOODLANDS TEXAS. V Hollett 3/16/11 BUYER BEWARE!!!I Delivery costs not disclosed. Was quoted $119 for delivery of my dinette set & because I decided to purchase two Mattress sets as well ,I realized when I got home the delivery cost was $199. When I called the salesperson he advised every extra piece there is an extra charge for delivery??Figure that one when you are giving them more business. My issue was if that is the policy that is fine, however it was not disclosed!!I called the Manager @ 7035 US Hwy 19 Pinellas Park FL he advised thats the way it works.(pay extra by the piece) I later get a call & was advised they reviewed the delivery charge & refunded me $21?? I have contacts with many people buying condos here in Florida I would not recommend Rooms To Go. Check the competition American Signature charges a flat delivery fee no matter how much you have delivered. Sam DeFini 3/8/11 Must start by saying the personnel at the Plano TX. store were great. They are the only reason I haven't sued Rooms-To-Go. Initial dellivery - broken lamps, nicked and scratched tables and TV stand. Second delivery - lamps OK - one end table could not be assembled. We were told we were getting a new table. Scheduled the third delivery on same day as the repair to the TV stand. Cust Svc. took it upon themselves to "change" the delivery of a new table into a "repair" of the one originally delivered. The delivery guys never left any hardware because I was supposed to get a new table. Customer Svc told me the repair guys do not carry hardware - which would require a re-scheduling of delivery of the new table - another missed day of work. Oh, EVERYONE was sorry - don't know about you, but a truckload of "sorry" doesn't make things right. They missed/rescheduled delivery times withoput notification - they were sorry :-( BOTTOM LINE - If you order from Rooms-To-Go, Ride the "delivery" like it was a wild bull. Hang on real tight and check with them EVERY day - for 3 days prior to the delivery date. CHECK BEFORE 2:00 PM EST. - they all turn into a bunch of "can't do's" after 2 o'clock. We are satisfied with the merchandise we wound up with but the road "there" was bumpy at best. Phyllis Dumais 3/8/11 Wish I had seen this site before I did business with Rooms to Go. The entire experience was a -5; from the salesman, to the manager, to the quality of the furniture, to the billing company. The bed mattress I paid top dollars for is "Defective"; no one can sleep on it without waking up in pain; including myself. They sent a representative out to look at it, because there is not a 1 1/2 inch dip visible to the eye on the top of the mattress they will not give me credit. The problem is with what's inside the mattress. I too will write the BBB, attorney general, and corporate RTG. Unfortunate for those of us who have thrown away our hard earned money to a company that does not stand behind its products. Take my advise: SHOP SOMEWHERE ELSE - DO YOUR HOMEWORK. My purchase was made at the Stuart, FL location Azfar 3/10/11 I just bough furniture in Jan 2011 with TV package deal. Two sofas, Chaise and a TV console. All items were defective, swollen wood surface on console, torn dust cloth on Chaise which was taped from inside with taped. They easily replaced the console, argued on chaise and reluctantly exchanged sofas. These are leather contemporary sofas. One side of the sofas is heaveier then the other side when you lift it. It seems there is some weight in broad legs of sofas which is missing on one side. There technician who came out to look for it said that this is unusual. The customer service said the technician did not find anything wrong. I insisted and called and pushed and they made teh exchange. It is the same issue again and actually worse on one sofa. I called again and told them I do not want this piece, get me the right stuff or allow me to change th e design if they cannot fix it. The customer service was rude beyond expectations, their supervisor one Mr. W. Martinez was impolite and said that they are already paid by the finance company and they dont care anymore. I will pursue again with the VP office (Mr. Elliot's) and see what they do. I am long time customer with over 15K purchase from them. Will post more later and seek legal action if not taken care of. Regina Watson 3/1/11 We just relocated to Hampton Georgia near McDonough and we had to purchase all new funiture for a 5 bedroom, 1 dining room,2 living rooms, 1 family room, a breakfast room, home. We purchased over 15,000 dollars worth of furniture. We went to the store first, the sales person, a man, in Morrow told us we would have 3 years no interest, when we got the statement it was for only 2 years. They delivered the wrong television stand, fortunately the manager was very nice, but they gave me a hard time about delivering the correct one. I told them if they don't give me the correct stand they can come and pick everything up. Better yet, I will bring it to them. Remember, the deal where if you buy a room you get a free 50 inch television... No, they give you a gift card for $600 and you have to pay the taxes. So, you can get a cheap 50 inch. When I called to speak with my salesperson, eventually he did not want to talk b/c he was never in. I finished my shopping over at the outlet in Forest Park and the sales lady was nice, but unfortunately, the delivery took forever and they broke one of the glass for our living room table. Also, the Customer Pick Up Area sucks, the security is rude and they take too long. Most of our things were in boxes and we had to put them together for ourselves. For the breakfast table, some of the parts to the chairs were missing. They did let us come and exchange it, but you have to call them within 24 hours of buying the mechandise in order to do this. Also, for the first 7 months I had to either mail or phone my payment in. You guys don't have online bill pay....Pathetic! I am so done with Rooms to Go. The salespeople are like vultures, they put on a fascade, but once the deal is all said and done, it is like screw you I got my commission. Pretty much. I will be emailing BBB because people need to know. Who owns that company anyway? Does anyone know? What a mess! I try and overlook people but these people are MAD and WICKED. I plan never to shop there again. Dr.Regina R Watson EdD Former customer 2/26/11 Bought 4 dining room chairs. Took off work to meet delivery which was promised between 8-noon. Received call shortly before noon that the delivery would arrive between 2-4. Delivery came and 3 of the 4 chairs were defected. One didn't have the seat attached! One had broken supports for the leg and the third chair had not been assembled correctly and would have broken with any weight applied. Rooms to blow advised keeping the chairs to expedite replacement and in reality it was to ensure they could say no to any and all requests from me - i.e. wanting a refund. Customer service was beyond poor, like talking to a 2-year old... no, no, no was all I could get out of them. I know my rights under UCC and could pursue legal action but decided to suck it up and pray the new chairs are in fact NEW and put together properly. Will never recommend nor buy from this company again. Rachel C 2/23/11 Delivery window from 2-6. I was home the entire time. At 5PM CST, I still had no delivery. Tried to call customer service, and it was CLOSED! Finally got a person in online support who couldn't connect me to anyone or tell me anything. He says this happens all the time. Finally at 6:30 PM, I got a call from dispatch who said the driver tried to deliver but couldn't get his truck in the neighborhood. He had my number, but she couldn't understand why he never called me (I'm guessing she knew this since she called me, but whatever... her name was Cary, but she refused to give me the driver's name). She also couldn't reschedule and told me I had to wait until the next day to reschedule. Called Customer Service the first thing the next morning. Spoke with a very indifferent rep who said that she didn't think there was anything she could do to get the meeting rescheduled for the same week (delivery was supposed to be on a Tuesday...). Told me she'd call me back after basically telling me to calm down. She never called back. Called again 3 hours later, spoke with someone else who basically told me there was no way they could get back to me this week. Tried to cancel order, but was told I had to call another number. Called that number and finally canceled. NO ONE cared. NO ONE apologized. This is the most siloed organization with the most unempowered customer service reps. They truly need to enter the 21st century of customer service. I should mention that I tried to order this from the Panama City Beach store first, but because it was for a vacation home and I couldn't be there to sign their papers, they wouldn't even take the order. They basically blew me off and told me to order online, and this is where my story actually begins.... One face to the customer is not in their vocabulary. I'd recommend doing business with public companies who are accountable to shareholders for growth and actually take customer service seriously. These guys just talk about it incessantly while you are hold for hours... Anjelle Obermeyer 2/22/11 If I could rate ROOMS TO GO a 0 star I would ... I bought a bed and had it delivered on Feb 11. When they put it together they could not get on leg to fit and said it wasnt a big deal. Well on the 16th the whole metal farme collapsed, bent in half and scratched my wood floors. Thank God my dog or child wasnt under the bed because Rooms to go would be responsible for death. I have called over and over and all they are willing to do is replace the bed. I URGE ANYONE READING THIS TO NEVER DO BUSINESS WITH THEM !!!!! Lisa Leirer 2/15/11 I ordered a living room set from the new port richey Florida store. The Rhode Island stationery loveseat was so light that every time my child would lean to hard on the back of the sofa it would tip. They said that it was not their problem and there was nothing wrong with the sofa. BS. They also said They would change it out for the recliner that was heavier, that was fine but then they told me that I would have to repay for the delivery and the scotchguard treatment on it. I told them this is not fair and I was not going to do that. This is very poor business. I have a special needs child and I do not have a lot of money. The salesman even laughed. It was not funny, what if my child gets hurt? I feel the president of rooms to go should be ashamed of this franchise in New port Richey Florida. As for me I know quite a few people and I will tell everyone that has ears to never buy anything from rooms to go. Touche' to this store manager. Ed - Zero Star Rating 2/16/11 Beware Sheeple: When a crappy furniture store like Rooms To Go demands that you provide your phone number and address to prepare an invoice - "so we can look you up" - for a piece of cheap scratch-and-dent furniture that they are not even delivering - that you are carrying out yourself - and then they demand your Drivers License ("so we know it's you!") and email address (so we can spam you for years to come) -- please use your damn brain and leave the store. I was in the store Monday and initially attempted to purchase a small nightstand for my child, off their clearance floor. The guy starts writing it up - I did initially absentmindedly give him my phone number -- sure enough ALL my info from furniture purchased 20 years ago was right there in their files - however - when I went to the cashier with this precious invoice and my AmEx card - they demanded additional "I.D." -- "so they could be sure it was me!" When I explained that all my info was already in their computer right in front of her (!) and my DL was in my car (which it was) - they would not budge. Office manager comes out and says no DL, no sale. Boy they must be making a lot of money there to let customers walk out so easily. Against my better judgement, I went back today - with cash - hoping to avoid having to give these thieving imbeciles my personal info. Yet - the guy still asks for my phone number - so he can "look me up" of course - ("to be sure it's me!") I ask why? He says "company policy." He says they are not permitted to conduct any transaction what-so-ever without all of your personal information on the invoice. But why? I'm paying with cash. For what reason could you possibly REQUIRE all of this info for a cash sale? Isn't legal tender, um - legal tender? To be fair - they have a system at the clearance warehouse where you go to their dock behind the store to pick up the piece - and they match your proof-of-payment/invoice to your name and ID at that time. But couldn't you just give a first name - like at Starbucks - and then show any piece of I.D. with your name on it? Is serious criminal activity really that rampant at this crap chain? Are looters really stalking the loading docks of these stores so they can steal scratched-up floor samples of furniture that is total junk to begin with anyway? Obviously not. Obviously a name alone should be enough. Obviously they have compiled a master list of everyone in the Universe who ever bought a lamp there. Thanks for the eye-opener Rooms To Go. I will never be back. Patti Lambert 2/19/11 I went into the Rooms to Go in Houston (Baybrook Mall) to speak to a store manager. Not only would anyone get one for me...when I finally insisted on it (after waiting for 15 minutes at the beginning of their day) the actual store manager walked right past me (more than once) and whispered to another man to get another manager! He didn't ask what I wanted nor who I was. The one he sent out was new to the store and in training! I went to ask about a policy a particular employee told me about and I didn't feel other employees needed to know this salesperson's name in case she was wrong about the policy! I felt it was a confidential issue because of this. I WILL NEVER GO BACK TO THIS STORE NOR WILL I RECOMMEND IT. patti 2/19/11 An employee stated it would cost approximately $60 to deliver a chair and $114.00 to add a small accent table. I said I would just come back to the store to pick it up and she informed me they only have one warehouse approx. one hour away. I could go out there and pick it up or pay the $114.00 delivery fee to be delivered one week later!! She also stated the more you order the higher the cost to deliver. (you don't set up a very small accent table nor a recliner) This is very poor business management in my opinion and has chased off my business now and in the future. earlene 2/6/11 My complaints are numerous! Bedroom suite, the door on the armore almost fell off after a couple of months. I looked at the poor quality, the headboard is cracked and the finish on the armore is very poor. After a couple of years, the handle is now broken. Next, I bought a bistro table and two chairs. The delivery people made me believe the assebly wasn't included. I tipped them, they are not allowed tips. A couple of weeks later, I was vacuuming, noticed a large chunk out of one of the legs. RTG sent a person out to fill it with putty, sand and varnish. The damage is still noticeable. Next, I bought two bar stools. I didn't notice any damange until I moved them to vacuum. One of the seats was broken from the base, beyond repair. They replaced that three weeks later. Next, I bought a matress set. I didn't realize that they brought a low-profile box spring until I made the bed up. It was the holidays, I was busy. I called and asked that it be traded out, I didn't even know they made a low-profile box spring and why??? I was told it wasn't cost effective. I know have incurred another 300.00 to make that right. 150.00 for a high-profile box spring, 95.00 for delivery and 35.00 to have the brand new one removed. It's in my spare bedroom, has never been slept on. The sales man never even asked me before he assumed I wanted the low-profile box spring. I have now paid my account off and will NEVER buy another thing from RTG! This letter is going to the corporate office the better busness bureau. BUYER BEWARE! Sherri 2/6/11 I purchased a 2500.00 leather sectional, one piece arrived with tears, and they sent the wrong end piece as well. The main issue which has yet to be resolved, after numerous trips to the store and phone calls to correct the problem, I was offered no payments and no interest promotion until 2012 which I accepted, now every month I am charged a late fee of 20.00 and phones calls from finance telling me they are going to report to the credit bureaus. Each time they tell me they have problem fixed I get one month without an issue and then it starts all over again. I am requesting that they come get the furniture I no longer wish to have their items in my home. I would never buy anything from them again, their service is absolutely horrible, the salesmen are pushy and they lie to you. Hank 2/7/11 While delivering furniture, Driver-loader damage property inside of the apartment. A claim was filed, after a month of providing evidence, and investigation.. the claim department denied the claim, their response was insufficient evidence...pictures were sent,interviews were carried on..etc..It is pathetic..unthinkable., dishonest and a very unethical way to run a business.. A Disappointed Customer 2/1/11 So disappointed with Rooms To Go. I spent like $10,000 at the Wesley Chapel store and when my furniture was delivered, a piece was missing. No problem, I could wait to have that delivered. So I had to wait another week for delivery and then they came with the wrong piece! So I am upset of course because I spent all this money and I dont have my complete order and I wasted more of my time because they give you the 4 hour window of delivery time. So I call the store to tell them they delivered the wrong item and that I am upset and the manager had the nerve to get an attitude with me. i am the one who should be allowed to have an attitude because they messed my order up. So now they want me to wait another week to deliver this piece. So 3 weeks total and more of my life wasted on waiting for Rooms To Go. I will never buy from them again nor will I recommend them to anyone and I will tell my story to anyone who is thinking about buying furniture from them. linda Wentzell 2/2/11 I ordered a set for my family room called Brando and I'm sitting on it right now, it was delivered 1 hour before the deadline and i can't really say anything except it is much more gorgeous in person than online! Jenni Reed 1/18/11 I bought an entire bedroom suite and after 2 years the mattress is sagging in the middle. They will not stand behind their warranty and are blaming me that there is no center support under the bed when ROOMS TO GO are the ones that delivered and put the bed together. They have lost my business forever and have sold me a faulty mattress.. Mary Rountree 1/21/11 I would give zero stars if available. I have made two purchases at RTG and not a "satisfied customer." Mar 06 bought Nature's Bed which started sagging within a few months and was replaced Sept 06 with a Sealy Posturpedic with a 10 year warranty and it is sagging within 4 years ($1100). 3/28/10 spent $1133.24 for King Koil mattress set for guest room with no interest if paid within one year. Paid off in 10 months and because payment received 2 days past due date was billed following month for $25.24 ($25 late fee and .24 is for an insurance plan which I never requested). Have spent 2 months trying to get this straightened out and since insurance plan representative keeps referring me back to RTG, I am told that I personally have to pay the .24 in order for them to waive the $25 late charge they hasve billed me for. I was never late and paid the bill off 2 months in advance. Guess what...after 2 months and just spending another 40 minutes between RTG & ins. plan company, I give up. I am paying the .24 to clear my records because I am honest and have good credit....BUT I WILL NEVER USE ROOMTS TO GO AGAIN, HAVE RETURNED MY CREDIT CARD TO THEM, AND MY "WORD OF MOUTH" won't be good. Carol Bartholomae Shina 1/24/11 My husband and I purchased a teen bedroom set last Saturday (1/22/11)from Rooms to go Kids in Greensboro. The problem we had was the delivery service - or lack of - and the response at the store when we called to complain. A recording told us that our delivery would be in the afternoon on Tuesday. I pick up my kids from school in the afternoons. Because we were contacted by a recording we were not able to talk with a human. The next morning I called the delivery service and requested morning delivery. I was told I had to wait 48 hours, call back and request morning delivery but they still couldn't guarantee morning delivery. I called the store directly to complain about their delivery service, I was told nothing could be done. I cancelled the entire order and they said they were sorry to lose the order. I told her that she didn't just lose our order, she lost our business. I used to work for NHFA,and have dealt with many furniture retailers who would never treat customers they way we were treated. I believe that there should always be a solution to a problem. No one at rooms to go wanted to deal with this problem. My suggestion - if you actually care to hear it -- fire your delivery company! We own our own company and if we treated our customers the was you treat yours we would be out of business! DW 1/24/11 WOW! I cannot understand all the complaints as I have had nothing but a positive experience with Rooms To Go. As for the quality I understand this isn't Ethan Allen so I know what to expect and treat the furniture accordingly. The customer service at the Wellington, Fl store is outstanding. The salesman Frank is absolutely the best as were the other employees. The set my husband and I picked out wasn't available where we were moving to so this gentleman, Frank, not only helped me get all I was looking for to begin with (Husband has all the printouts to the set we picked with him in another state)but also arranged for the set to be delivered to where I was moving for $50 more than what I would have paid to have the set deliverd locally. Throw on top of all that a free Plasma T.V. delivered to the new home!I am pleased with this Rooms To Go. Sandra L 1/12/11 About a year and a half ago I purchased about $10,000 worth of furniture from Rooms 2 Go including the protection plans that the representative said would cover "everything". Since day one I had trouble with most of the furniture. The bedroom set I ordered had to be changed three different times because of damages upon arrival that weren't from the shipping crew. The living room tables were also damaged upon arrival and were also exchanged three times but without avail because on the final delivery the tables still appeared to be scratched and the delivery crew stated this is how the tables were from the manufacturer. When I called the sales man he stated to call the 800 number and they would take care of it. Of course nothing was done. The leather couches I purchased seemed to be in good condition until recently. The stitching that holds it together has come undone. Since I purchased the protection I called and was told, of course, that the service plan I purchased did not cover that issue and since it had been purchased over one year ago that the warranty was no longer valid. The dining room I purchased had a base which was also replaced twice due to chips and cracks. On this I also purchased the protection and recently called to schedule service. I spoke to a representative and she stated someone would call me Saturday, January 8 to schedule the visit for the following Monday. I have yet to receive a call and time is ticking by. I submitted my complaint to the corporate office and they stated they could not help me. I advise anyone to do their research prior to their purchase of furniture. Sure the no interest for two or three years is enticing but in reality what you're not paying for in interest you'll pay for later. I have since paid off all my furniture and now find myself looking for more to purchase. I will never again buy from this store. They have given me very low quality furniture with a large price tag and will do nothing to try and assist me. I am a very unhappy customer and urge you go elsewhere. It's always better to pay a little more than to have your moneys go to waste. I am yet another victims of Rooms 2 Go who has found out too late the type of company they are. LAURA 1/3/11 I TOLD THEM I WOULD NEVER PURCHASE ANYTHING FROM THEM AGAIN AND THEY ONLY "APOLOGIZE I FEEL THAT WAY" BUT REFUSE TO CORRECT THE PROBLEM Loretta E. Kaber 1/6/11 To the CEO of Rooms to Go. We have been a customer for Many Years. Bought many items from your Company. We just bought a Coffee Table to match the rest of our furniture that we purchased from your Co. a few months ago. It was much to large for our small room. We returned it and tried to find another Coffee Table we could use. We tried one and it is not suitable for our room. We ask if we could return it and were told that if we pick out another Coffee Table we could but if not NO WE COULD NOT RETURN IT. The customer service staff was unduly curt and I believe if you want to keep customers there should be a return policy if an item is New Never Used and does not work for the customer. I will like to here from the CEO of the company and try and return our Coffee Table with a Refund to our Account. You can look and see we have had an account with you for a very long while. Please reply to our wishes as soon as possible as I want to get this resolved. Thanking you in advance for you help with this request. Sincere. Loretta and Jerry Kaber 1791 S.E. 5th Court. Pompano Beach, FL 33060 LorettaKab@aol.com Tina Sorrentino 1/7/11 I went to the RTG in Pinellas Park. The saleswoman was great. I did not want to buy a set. I wanted to mix and match from different sets. She ran from one end of the store to the other helping me find the right chairs, lamps and tables to go with the couch I wanted. She also helped me pick out a nice rug and pillows to go with the couch. She told me the pillows would need to be special ordered and gave me the number to call to order them. When I called that number I was rudely told that I could not order anything until after the furniture arrived and then it would take 90 days to get the pillows delivered. I was very unhappy with the way I was treated and spoken to. I called RTG and asked to speak to the manager. Ed, the manager, did not seem to care about my disappointment with the pillows. Instead of saying what could I do to make you a happy customer he started blaming the saleswoman.(She is the only reason this company is getting 2 stars instead of 1)I told him this was the first room I was going to redecorate and if he could not fix this problem I would go somewhere else to buy furniture for the other rooms. He did not care and again blamed the saleswoman. I called the corporate office and they did not care about the poor customer service either. I will not be shopping at RTG for any other furniture. Brenda T. 12/30/10 I have tried to use the promo $50 gift card for Rooms to Go that I received from BrandsMart. The Rooms to Go outlet would not allow me to use it; advised could not be used at the outlet store. The gift card does not specify any exclusions. If nothing is excluded from the card, how are we to know not to go to the outlet center. This problem happened in Columbus, Ga. on Dec. 29, 2010. The card expires Dec. 31st. ROOMS TO GO SHOULD HONOR THE GIFT CARD ANYWHERE OR PRINT THE EXCLUDED LOCATIONS ON IT.!!! C.S. 12/27/10 I brought a living room set on August 26, 2010 the sofa set was delivered on September 14, 2010 damaged. I called the service department and they delivered another sofa and YES it was damaged as well, so another sofa was delivered and YES it was damage. Finally after talking to customer service I was allowed to go to the show room and select a new sofa package. On December 26, 2010 I went into the Stafford show room in Stafford, Texas selected a new sofa set and now my new delivery date is MARCH 5, 2010. Everyone who I have talked to has been very RUDE AND COULD CARE LESS but if it was not for us the customers they would not have a job. PLEASE NEVER BUY ANYTHING FROM ROOMS TO GO....GO SOME WHERE ELSE TO SPEND YOUR HARD EARN MONEY... DO NO BUY FROM ROOMS TO GO. LESLIE LANE 12/23/10 CHARLESTON SC RIVERS AVE STORE bought new Blakely Godiva living room furniture spent 2K delivery drivers rude would not take shoes off and put paper down but did not walk on. The hardwood floors just redone and no shoes allowed in home. Drivers did not take shoes off or walk on the paper they agreed too. We asked them if they could not follow rules that they could not deliver furniture. They packed it up left with a very poor attitude. I went into the store on Rivers Ave for the manager to be non caring and absolutely rude as the delivery drivers. Contacted the corp office to hear this is an insurance thing that the delivery people not required to take shoes off, nor wear botties, or do they need to walk on paper. So if you have hard wood floors and / or no shoes allowed in your home. DO NOT BUY FROM ROOMS TO GO....... Room Store on Rivers next to this one is very accomodating to the customer's needs and will even put a matting under there furniture. thanks Room Store --- great Job on delivery and customer service. Where is the customer service.... Kevin Wolfe 12/23/10 I bought a living room set on August 1, 2010 and its now December 23, 2010 and I have yet to have a complete living room. They have replaced my TV stand SIX times, my couch THREE times, my lamps THREE times and my ottoman THREE times. It has been FOUR MONTHS OF HELL. They want give me anything for my troubles and they wont give me my money back. The timing when they say they be here is crap, they say they will be here at this time and they want show until 4 or 5 hours later. I plan everything around the time they say but they never stay true to their word. NEVER BUT FROM ROOMS TO GO. Read what every one saying it is just about the same. Juan 12/21/10 After reading all of the above complaints there is surely a serious problem with Rooms To Go and their tacit as to how they make money is truly THIEVERY. My husband and I purchased furniture on November 27th and everything that could go wrong with this purchase from the salelady lying and giving out false information to damaged furniture happen. I called to report my dissatisfcation with the service and the store Manager in Mobile, AL made light of all of the problems we had experienced with their quality of service. I will never make another purchase fron this store again, neither will I refer or recommend anyone to spend their at this store. DIANE, I hope you enjoy your commission. With this type of customer service ROOM TO GO will be out of business SOON..... You don't take people hard earned money and treat them like SH..T We are still waiting for them to replace a damaged lamp, the manager JIM stated there is nothing he could do. BLUE CHRISTMAS to you. Sounds like a Class Action Lawsuit in the making. Robert Lisman 12/3/10 Ordered a full bedroom and dinning room. A total of 9 items. 6 items were damaged. Same story as all of you..blah blah, I ignored these reviews in hopes that I would be that 1 customer who actually is happy! WRONG. Rude Customer Support Team, I asked to speak to a manager or supervisor, i was asked to hold, i did....only to respond with, he is on another call, I will enter in my computer that you would like to speak to him. No call back. No one has support ticket numbers. They provide excuses instead of corporate responses with the customer in mind. I'm sure it's part of their company policy to do everything agains servicing the customer. As i read pages after pages with people having similar, if not EXACT issues, I am baffled how Rooms To Go is and has done NOTHING to improve customer support/delivery. The business world is flooded with talented business minds who specialize in improving these issues, it's clear they hired a blow up doll to fill this position. Rooms To Go Mission Statement: When Rooms To Go opened its first set of doors in 1991, the way people bought furniture was changed forever. Since then, we’ve grown into America’s #1 independent furniture company with the nation’s largest furniture inventory. By offering stylish furniture at everyday low prices, original room packages, superior service and fast delivery, today Rooms To Go is America’s favorite place to buy furniture. Rooms To Go’s incomparable delivery promise ensures customers receive their new furniture in days, not months. Our fast and easy furniture delivery is realized through state-of-the-art Rooms To Go distribution centers, housing hundreds of thousands of furniture pieces ready for delivery today. _________________________________ Hey Rooms To Go, it's clear your brand promise is and has always been a failure. No brand is perfect, but yours is far from it and most of all, you are cheating you customers and telling us you do not give a $&#@ on the phone, while you make these outrageous brand promises. You brand is shameful, you company doesn't care, if it wasn't for the 6,500 employees (those who actually do their job well) i'd say I hope the economy hits you so hard, that you are forced out of business. I don't need to hope actually, clock is ticking... and if this day does come, i'm sure the competitive furniture market would gladly hire them. I am 1 more unhappy customer to the many, and I don't think anything will change...it hasn't since Rooms To Go opened in 1990. Some interesting facts: At least to me... 150 furniture showrooms www.roomstogo.com Revenue $1.6 billion 295 Ethan Allen Design Centers as of March 31, 2009 Revenue $980 million(2008) wikipedia.com 300 Ashley Furniture stores as of 2007 http://www.ashleyfurniturehomestore.com/CustomerService/SiteContent.aspx?pid=1&cid=4&rid=1 Revenue $3.3 billion wikipedia.com 301 - IKEA has stores in over 38 countries in 4 continents Read more: http://wiki.answers.com/Q/How_many_stores_does_ikea_have_worldwide#ixzz1777zhMLp Revenue $30.5 billion (2009) wikipedia.com I think everyone is saying, "I rather build it myself"? - Ikea Room To Go bye bye JoAnn Langley 12/8/10 They deserve no stars. Received the furniture, and the reclining sofa would not retract. They cannot fix it for over a week and it sounds like they don't care, because once your furniture is delivered, it's yours - no return policy. So I'm sitting here with a sofa with the foot rest sticking out. They won't pick it up and cannot get to it for at least a week. Their customer service stinks. This is the Cedar Park, Lakeline address - Beware people. I think their furniture is shoddy and store policy stinks. I have never dealt with a furniture store that has an attitude and no return policy when the furniture is defective. Richard McCormick 12/14/10 We purchased our kitchen dinette set over two weeks ago to have it delivered on 10 December 2010. Not only did they deliver defective furniture, but they damaged my new kitchen wall that we spent $25K on and did not even use yet before RTG put a hole in the wall. No manager or customer service rep will call me back to addreess the furniture or damage to the house. I will call the BBB and Attorney General of Texas before it's over. I would not buy anything from RTG. All customers should contact their local news and boycott their stores to put them out of business. Robert J Dostal 12/13/10 Purchased $4,000.00 worth of leather furniture one year ago. Also purchase a 3 year limited warranty Force Field Exclusive Leather Protection plan for the leather recliner($39.99),Loveseat $49.99 and Sofa ($59.99). At the time of purchase we were informed that we really needed this coverage and it covers everything for 3 years. Well, it really does not. The $700.00 Cindy Crawford recliner is fading badly, I called R.T.G., talked to a service rep., Betsy, she informed me that fading is not covered, talked to her supervison, Doug Gallup, same thing fading is not covered. They informed me that nothing could be or would done. I was told I should have read the fine print on the back of the contract. When they are selling you the Protection Plan they sure don't mention anything about reading the back of the contract. So, if you are contemplating purchasing Leather furniture from R.T.G., think again,and under no circumstances purchase the protection plan. We have been loyal customers since they opened, we will not purchase anything from them again, ever. CUSTOMER SERVICE, hardly. Tom Rohe 12/10/10 December 10,2010 Just wanted to let the company know that they have an employee working in the corporate office that believes that "CUSTOMER SATISFACTION COMES FIRST" is primary. I was told by the company that I would be receiving a refund check for a returned mattress that I was dissatisfied with. I waited and waited and was then transferred to a number of different people and got nowhere until I spoke with a"Southern Belle" from Ma. by the name of Lisa in Corporate. In a short matter of time she called me and told me that a check would be mailed out to me this week. I went to my mailbox today and there it was. I must say the company was fair in the amount of refund they sent me an Lisa went beyond the call of duty by stepping out of the box and doing the right thing for the customer. Thank You LISA aida and albert rached 12/1/10 i purchase a living room from room to go and they deleivere it to me 5 weeks ago from peniville north carolina .i spend almost $3000.00 . at the day of deleivry the 3 seet sofa was damage . i call for the sevice to come and check it . hi show up and star massage the wings of the sofa where the damage .i am looking at him at him and iam smiling .< like you having a broking arm and you are massage it so it will come back to normal > lol . and then he told me : my friend you need to massage it like that for 3 days .... i look at him lol lol i told him i do not have time to massage my wife lol you want my to massage the sofa for 3 days lol . i call back costumer sevice jenefer on line , i ask for a manager no manager on duty . was very rood over the fone . i call back the store in pinville north carolina complaine the lady imail mr daniel the manager to call back and steel waiting for the call . i am loking to purchase 2 bad room for my kids . but if they does not fix my sofa first , i will go to Ashly and purchase the bad rooms from there . John 12/1/10 Panama City, Fl. RTG Manager is a fruit cake! Offered to show me his medical records in defense of why no one could load my purchase that I had made three days before and upon arriving to pick it up, no one could load it. Connie Kelley 11/28/10 two weeks ago I went to Roomstogo and purchased a leather sofa. To date, I have yet to receive this sofa but what is so aggravating is the poor service I have received from Roomstogo when I have attempted to have my sofa delivered. Even today, after personally driving up to roomstogo and speaking to the sales rep that orginally sold my couch I left without a sofa. It is hard to believe that roomstogo is okay with this type of service. I even spoke with a manager at rooms to go with no success. Jennifer M. 11/21/10 I would give Rooms To Go half a star if I could. I spent $1000 on a 4 piece sectional and within a month of having it the seem wripped. We had a tech come fix it and we would have been better off doing it ourselves. The stitch work was crap and he made it worse by pulling on it. A few weeks later the support beam inside broke. I wish everyday that I had not spent so much money on a low quality piece of junk. Save yourself the trouble and shop elsewhere! Bamboozled Customer 11/23/10 This letter is in regards to the bogus fabric protection plan Rooms to Go offers. I purchased a sofa from the Metairie, LA location almost two years ago and I was offered the protection plan. I was instructed by my sales representative to “Only use the cleaning solution” that was given to me. He also stated that “The use of anything else would VOID your protection plan”. With that being said I have only used the cleaning solution with a dry cloth. A few months back I noticed a jean stain on one side. I cleaned it with the “Solution” and was no able to completely remove the stain even though my sofa received Rooms to Go “Protection” before arriving to my home. I called the customer service department and was informed that that type of stain was not covered. So I said ok and the line was disconnected. Now my sofa has two milk stains on the complete opposite side of the sofa (other cushion) so I called the customer service department and was informed by “Tyler” that due to the other stain (which is completely unrelated to the new stain) it needed to be professionally cleaned before Rooms to Go could come out. I asked him how could that be because I was told that the use of anything other than the “Solution” given to me would void my protection plan. So I asked to speak with a manager. Mindy (supervisor) stated that any other stains will completely VOID your protection plan regardless of it’s location. I asked her to read that to me and she read the following protection plan which DOES NOT state any other stains would VOID what Rooms to Go “COVERS”! This protection plan is bogus and is not designed to protect the customer. I feel bamboozled, mislead and abused. I have never purchased a plan that DOESN’T COVER what it states. I am extremely DISSATISFIED and I will not stop writing, emailing or notifying Rooms to Go and its Rooms to go Scam 11/24/10 Rooms to go screwed up our order and did not deliver it complete, One of the store managers told me he would give a refund on the price to make up for mix up, called him back after the correct part was delivered and Scott told me he never said that, called his boss rudy, he did not call me back for two weeks, complained to the BBB, they dis agreed I responded that all I wanted was the money back I was promised, couple weeks later they called and said we are taking you furniture back and giving you your money back. They told me they would not let me keep the furniture because of my complaint to the BBB, I paid for the furniture, the said so, I have now had to call the police, and hire a lawyer to get my refund ($300.00) and keep these people away from my house and taking furniture from me that I paid for. All because they think they are above making a mistake right. beware of rooms to go. Dorothy McGrath 11/16/10 I bought a couch from Rooms To Go in Greensboro, NC. Got credit through RTG with GE Money Bank. I paid off the couch early in its entirety five years ago. Never heard a word for the last five years, not one statement indicating there was some problem. Here it is five years later, and I get a call tonight stating that I owe the entire balance with late charges for the last five years. Very shady practices. I can guarantee you that I will NEVER buy anything from RTG, ever. Very shady practices. Carla Smith 11/19/10 During the week of 11/15/2010, my mother-in-law (Ms. Lou Smith) (80 years old) went to look for furniture for her daughter, Deb, (mentally retarded with Cerebral Palsy and wheel chair bound) to be put in a group home that Deb was to enter. We found out Thursday, 11/18/2010, that she could enter the group home on Tuesday, 11/23/2010. The salesman that Ms. Smith bought the furniture from in Birmingham, Alabama assured her that when she was ready that they would be happy to deliver it to the group home with one day's notice. She called Friday, and RTG refused to honor what the salesman had promised. It was explained to them why it was needed. Still refused. My questions to you is: How greedy and selfish has your company become that you don't have any compassion? She asked for a refund. I think in this day and time that your company needs to get a clue that sometimes you need to make an exception for the sake of decency. Your company needs to start thinking with you heart in these situations instead of with the money you can earn. Needless to say, this does not look good on your company at all. Dissatisfied customer 11/15/10 My husband purchased a 7-piece set (couch, loveseat, chaise, cocktail table, console, and 50" flat screen) from the R2G off of Turner Hill, Lithonia , GA. On delivery day, everything came as planned, but one of the legs on the console was broken and they took it back. They told my husband that they would give him a call to let him know when the next available console will be delivered. He decided to check on it the following week because he hasn't heard from anyone. They told him that he would have to wait until Dec. 20,2010 to get another one. He didnt want to wait that long so he bought a console of equal value instead. He asked if he could use his gift card to purchase his tv since the bulk of his furniture was delivered but they told him no. When we talked to the sales man on the purchase date, he told us that my husband could use the gift card 5 business days after the majority of his furniture was delivered because they didn't plan on delivering the table until January. After this, my husband and I returned to the store and asked when the new console will be delivered. They told us that it wouldnt be until November 20th. My husband asked if there was something they could do for the inconvenience and they told him no. He asked for the corporate number and they told him that corporate doesn't talk to regular people. After this, we decided to return all of the items and take our business elsewhere. The manager told us we will never find a better deal on a tv that size and it will take 2 weeks to get my husband's money back. I was very angry and being in the field of customer service, I think that R2G (on Turner Hill) did a HORRIBLE job in displaying that! Extremely dissatisfied customer * Houston, TX 11/15/10 Wow...wish I had read this before. Its amazing that people businesses can treat people this way and get away with this kind of behavior. I was thought to given people second chances since I too need them at some point. Earlier this year I purchased a bedroom suite from rooms to go and after reviewing my order and payment details saw major discrepancies and called them on it not only were they rude on the phone but when I turned up in person they maintained lies. I quickly requested to cancel the order since it was scheduled for a few weeks away.It was a week later and a day after I made my first payment which was when i realized the errors on my order. They said they could only give me store credit since it was beyond 48 hrs. I asked if they could at least refund the payment i had just made the day before and use only the deposit as store credit they said "no". I was furious, the sales rep. lied and included protection after I clearly said that I did not want the protection. They still did not try to help. I called GE and cancelled the acct and thankfully I paid by check so I paid for a stop payment on that check. They fowardded my info to a collection agency needless to say that went no where...they still have my initial deposit. Here we are in November and my sister apparently got a "good deal" with another Roomstore branch and decided to get me involved since she's aware that i am trying to get furniture for my home. Reluctantly I decided to give them another shot especially since it was another location. BIG MISTAKE...THEY ARE ALL THE SAME...NO INTEGRITY...NOT EVEN THE STORE MANAGER. They delivered a floor model to my home...not even a tag on the furniture...cushions with thread hanging...accent pillow busted. Sadly for me I had to work that day and had someone receive the furniture on my behalf or they would have had to take it back immediately. The helpful sales rep. in the store is now livid because I am calling to complain...did not even apologize...just asked me to call a 1800# since he could do nothing. Call the next day...rep hung up the phone on me...called back again to find out that they had no more of the furniture and could therfore not exchange it out and would need to go to the store to reselect since they cannot issue a refund once they deliver crappy furniture. Painfully I had to return to the store to spend more money since they had nothing comparable in price. I chose the furniture and was told by the Office Manager that he will have my furniture delivered by Nov 19 and received a vm a day later indicating that they could not deliver my furniture that day as they are booked. I have to keep the first set of furniture in my home until they can deliver since they will not pick it up before they deliver the reselection. Called back and is now being told that they do not see any indication that my furniture was scheduled to be delivered on Nov 19 and the manager that I spoke with is of course out today. Just a mess...this cannot be legal...I need to take this to the news...consumers need a voice...just horrible customer service...horrible business. Thankfully I decided to furnish one room at a time in my new home. Guess where I wouldn't go to buy more furniture. You guessed right. Rooms To Go...BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!! Carolyn 11/11/10 I purchased a 3 piece living room set & it was delivered on June 23, 2010 - the sofa fell apart a week after it was delivered. The so-called techicians have been out 5 times & the sofa has yet to be repaired, I have called customer service numerous times about this issue & nothing has been done. I will never ever buy furniture from this horrible place again. Smith, yes thats my real name. 11/9/10 BUYER BEWARE>>>>>>>Went to the store at Saw Grass and Jerry refused to take the time to look up a bed that they were sold out of. Advised to go to another store and that he could not check any inventory. Went to Palmetto and found a very nice sales person Greg, who immediatly went on line and got us the bed frame. Could not under stand why Jerry would not help. Told Greg we just moved in and as we were treated so well by him we would come back and buy more(We need a whole apt). Greg asked if Tuesday was fine for delivery we said sure. We paid and left, happy! Waited home all day as the corporate web site said 6pm the latest, Called the 800 # and interactive system said between 2 and 6. Received a call at 4pm from dispatcher advised her that apt rules allow 6pm latest, said they will be here by 7 told not acceptable. recieved call at 6;46pm they were at gate and wanted in. Called office they said tehy are not allowed in the gate after 6pm. Went to driver to exp[lain he became annoyed saying he tolkd dispatcher, so did I . Told him he could not bring truck on property, but park on street. I immediatly went back to the apt and called the store. By now the driver and helper were in the hallway breaking down thw cartons and the sales rewp told me not to let them in. What kind of company is this. I went into halleay and cardboard was on the wall and hallway was full of boxes and bed parts. And now the girl tells me to tell them tyo go away. I looked at pieces they seemed alright, so I let them in. Turns out the bed frame is King Size, the frame is Queen. It can NOT be assembled. The headboard frame will not pull tight and I found the unot completely un acceptable. I told hiom I refusd the order and to take it back. They FLATLY REFUSED I called the store and spoke to the same sales girl who talked to the driver who said they hads a meeting and that they do not work for the store and theY ARE NOT PERMITTED to take things back. Noe I ajhave a bed frame in the mioddle of the beds room that can not be used and I have to sleep on the couch. Called and spoke to the Floor manager that told me the store manager was not available for over a week. She said they can do nothing and to call the 800 # in the morning. I tols her that I refuse to accept the furnature and that I will stop payment on it. SHe said that it is in my house and they will dispute it told her to comne get it and that I will go to the BBB an d Angies list which I have. DO NOT BUY HERE. THEY ARE BAD PEOPLE! I WILL NEVER DEAL WITH THEM AGAIN AND WILL HAVE MY ATTORNEY TAKE THEM TO SMALL CLAIMS COURT. THE OVER COMMIT AND UNDER ACHIEVE. BUYER BEWARE!!!!!!! Victor 11/6/10 I was in the middle of moving and went in the store to buy some furniture for my new home. I had told the sales person that I was in the middle of moving. When he asked for my I.D.for the purchase he put my OLD address as the delivery destination without even asking. The table was going to take 2 weeks to come. I went in a week later and bought a new mattress and AGAIN the sales person never once bothered to verify my address. Come time for the delivery I never got the call to tell me around what time the delivery was going to be like BOTH the sales people said. I had to call the day of delivery to find out that all my stuff was going to the wrong address. All i got from customer service was that it was going back to the warehouse and I would have to reschedule the next day. Come the next day they said my table had been put onto another persons order and I would have to wait another week for delivery. Called to speak with a manager 3 different times and NEVER would a manager get on the phone. RTG has defiantly lost any more business from ME, my friends, my family, and anyone else that I hear talk about even going to there! 11/6/10 I am also unhappy with a purchase that I made at Rooms to go!!! Sounds like we all need to get together and file a class action suit against them!!! Alina 10/27/10 I purchased a leather sofa for my parents and the sofa cushion fall out. First repair man showed up 2 hours after his 4 hour allotted time. Never called -- I had to call the Customer Service Department to find his whereabouts. Didn't do much and said he would call back within two days...never heard from him. Second repair man never called the day before and showed up at 7:30 am without any notice. It's a wonder my elderly parents even opened the door to him. Came in took pictures never left a card but thankfully my sister was dropping by prior to going to work and told her to call Customer Service within a week. I called and now they say it's a customer issue and the sofa is heavily soiled. It's been confirmed the SERVICE AGENTS ARE ALL A BUNCH OF LIARS. They might not have a way to fix the sofa (then say it and we will move on) but to say the sofa is dirty. It's offensive if one thing in my life I know my parents house is inmaculate as a hospital. You can eat from my mom's floor moreover not taking care of furniture...UNHEARD OF!! It's a shame...Rooms To Go.. has fairly good furnitures but their Service Agents are horrible and what is the represenation in the consumer's eyes. You Professional's up there in corporate take some pride and do something about all these complaints you receive...have some heart in today's economy and take a good look at your Service Agents ability to do their jobs right! A Poor rating is not the right word it should be Awful. A very dissatisfied customer...never go to Rooms To Go!! Vera C. 10/24/10 I purchased a living room set from RTG. I was shocked at the low price. The sales person told me that the set consisted of sofa, love seat chair, end tables, coffee table and two lamps. It looked great in the show room. She told me that the foot rest for the chair would be extra. I agreed. I asked if I could exchange the sofa for a sleeper. She said yes. I asked why the package total was over $1,800.00 when the package was just at $1,000.00. She said that I had to pay extra for the sofa bed as she originally told me. She showed me on the receipt that the description reflected the package and the sofa bed. The foot rest was listed further down on the receipt at an additional price. My furniture was delivered without incident. I later discovered that the cushions on the sofa bed were not fitting properly. I notified RTG. She scheduled a technician. The technician came, inspected the sleeper and said that he did not think that these cushions were the correct ones for this set or that the face board of the sofa may not have been cut properly. I suggested that they simply send me the correct cushions. RTG called and told me that that according to the technician this was normal. I differed and she agreed to replace it. The sofa was delivered. I had the delivery person take it off of the truck and unwrap it before the exchange. This one was worse than the first one. I again notified RTG. After some bickering she agreed to the return. I notified the store and was told by the manager David that he would credit $246.09 to my account even though he was not allowed. He should be giving me a store credit. I informed him that I had paid much more for the sofa bed than that. I went home, got my receipt and returned to the store within a few days. I showed him the receipt and he called the sales person. She was shown the receipt. She said tha F. Heard 10/18/10 I purchased a couch from ROOMS to GO, the sales rep encouraged the purchase of scotch guard that would protect against all stains. I purchased the scotch guard, however when it did not work, I called Rooms to Go and informed them. A rude technician was sent to my home who caused more stains on my couch. When I sent pictures to Rooms to Go, displaying where the tech caused more stains. I was informed by Janice Beach (a Rooms to Go Supervisor) that I must pay for my couch professionally cleaned in order to take care of the new stains Rooms to GO caused. Their customer service is horrible and I will never be a patron of their products again! Phyllis JAcob 10/19/10 I have NEVER in my 70 yrs have received the disgraceful level of service that I encountered from the RTG company - While expecting to complete a few thousand dollar sale - I applied for credit to participate in the 3-4 year credit payment plan - which by the way I DID NOT need but thought what the heck - just as an aside my credit is in the 800's - but nevertheless it was DENIED - after the 2nd try that too was denied I left - I did not want to pursue the issue because I wasn't too enamoured with the whole process as presented to me anyway - I knew NOTHING was wrong with MY credit but there was something wrong with their system - during the time it was taking to run this down low and behold I received a credit card from GE with a limit of $4500.00. Hmmm that's what they pass out to credit risks???? NO nothing was wrong with my credit - When I TRIED TO get this settled with RTG I was given a run around that I AM STILL REELING FROM - I HAVE NEVER PURCHASED FROM LOW END STORES BEFORE - that is what this is - low end merchandise that charges HI prices. When GE was confronted - got very low class service and ignorant answers - when RTG was confronted got the same - that is what our country has resorted to - overcharging and under serviced... I have reported to the better bus bur - for whatever good that will do - maybe Cindy Crawford would be better alerted - it sure would put a damper on her integrity - if she even cares - whatever my efforts to purchase from that company will never be challanged again - but ALL efforts will be channeled to discourage people from making purchases from that company - especially after reading the many many comments from the many many disgruntled customers - I AM SORRY FOR THE TROUBLE THEY HAVE ENCOUNTERED BUT MUST SAY THANK YOU - YOU HAVE MADE ME AWARE THAT THERE WAS A REASON FOR NOT PURCHASING FROM ROOMS TO GO - THIS IS MINOR COMPARED TO WHAT SOME OF YOU HAVE HAD TO ENDURE - i TRULY AM SORRY - Check you reciepts 10/14/10 Rooms to go has a lawfirm investigating them for allegedly participating in unscrupulous sales practices, including “slamming” warranties (charging customers for a warranty even if a warranty was declined) and selling worthless fabric protection. The phone number to this law firm is 800.755.0098. JUDY PARRISH 10/14/10 ROOMS TO GO Customer service and merchandise suck. Order's not properly submitted. Out of the seven items, bought, now four are not usable and there is absolutely no help anywhere. i wish i had looked at this sight before i wasted my money there. Dot Atlanta, Ga 10/12/10 Bought a power sofa and chair and half back in September. Took forever to set up a delivery date due to my work schedule. Finally they arrived and two days later found one side of recliner sofa did not work. Took forever (due to work schedule) to schedule a tech to come out. Stayed home all day. Kept calling Customer Service delivery number. According to them shceduled from 7 am to 10 Pm. Store manager had told me between 8 am and 11 Am. Never showed. Called Customer No Service next day and was told by supervisor that she spoke with tech right them and he had called the home number and was told by me that I was not home and could not meet him. Sound fishy??? Went into store and spoke to one of the many different store managers and he made arrangements to pick up sofa and replace it. Had to make second visit to arrange delivery on my day off. It was arranged for Friday. Get phone call from customer no service today (Tuesday) that sofa would be delivered on Thursday. Told customer no service that that was incorrect should be Friday. She said she could not change it. Called store again. Guess what that store manager that arranged delivery Friday is no longer at this store. Now new manager cannot reach anyone till tomorrow. I advised him that either exchange will be done on Friday or I will have a private delivery company come put in their parking lot and will then call corporate headquarters, which I will do anyway. I will never ever buy from RTG again. Connie Sweeney 10/12/10 I purchased $3000 worth of furniture and it was delivered 10 days ago. The furniture included 2 bedroom suites for my children with student desks. One of the beds was delivered without the slats and after 5 calls to customer service they finally sent a technician to my home who left some filthy beat up old pieces of wood that I would not even put in my home. We had to purchase our own slats for my daughter to have a bed to sleep on. My son's desk was delivered damaged and 8 days after the delivery they came to swap the desk. The desk that they brought was not the desk we had purchased, it was a white Hannah Montana desk and any parent with a child knows that you can not put a white girl's desk in your son's room. I tried to get the delivery driver to just take the damaged desk with him while he was at my home for the swap, but he refused and after a call to customer service they told me that I would have to schedule yet another delivery to have the desk swapped or just to return it. So far they have made three deliveries to my home in 8 days and still have not fixed either problem that we have. I have purchased from them in the past and have never had a problem, but that was over 3 years ago. Apparently, in the last few years they have made some changes that do not reflect even mediocre customer service. If you are considering purchasing anything at Rooms To Go I would suggest that you go someplace else. Their drivers are inept, for the most part, and their customer service department is a joke. They only want your money and after the sale you will have nothing but problems. I was actually told by Melanie Forah, a customer service supervisor, that their technicians can't be expected to work around my schedule and if I need them I will have to take off work to meet them when it fits their schedule. I think that sums up the entire attitude of this company. I know that I will never shop there again and have told all my friends and family the same. Patrick Brown 10/12/10 Do yourself a favor and do not buy any furniture from this organization. They do not care about honoring delivery times or dates. Once they have your money they could care less. If I had read all of these nighmares before I had made my purchase I would have avoided this company. Look at the other postings, the fish stinks from the head down. There are many other choices. Hopefully the board takes the time to look at the feedback they get on this site. David W. Davis 10/11/10 Don't want to give them one star...They don't deserve any stars. We purchased over 10,000 worth of furniture over the last year..A back completely fell off the dining room chair and had to be replaced..Delivery service was a nightmare, unmentionalble, Our first set for the den was reclining love seats..After about 3 weeks, the bottom fell out of the love seat. They sent a repairman and stuffed foam rubber and this lasted a week and then it all fell out again. They sent the repairman again and it all fell out and he stuffed it again with a double layer of foam, so unconfortable by now we couldn't sit on this love seat. They finally came and took the set back into the store and gave us another set of furniture..Oh but not the end of story, this time we were stupid enough to pay even more money for a beautiful leather set. Now this leather set of furniture is flaking and so full of discoloration on the back and side we have to hide it with throws when neighbors come to our house..Customer Service said they could do nothing and will send no one out to see what the problem is..The furniture is not true leather, rather some form of naugahide or synthetic material. So we are so ashamed of the furniture purchased at Rooms to Go, We have to go buy furniture, but we will research dealer and have a warranty of somekind when we leave store. We are retired and have had our share of furniture in our lifetime..Rooms To Go is selling cheap furniture that doesn't hold up to any warranty and they are rude and could care less, once they get their money. So save yourself some time and don't even visit Rooms To Go..Never again.....Wish I had know..Too late Donald and Mike 10/8/10 The Rooms To Go Managers in the Pineville, North Carolina are extremely RUDE and appears to spend most of there time lying to the customers about delivery times. We ordered a piece from there and have not received any calls on delivery or otherwise. Avoid this store! Just Plain Done with Rooms to Go 10/5/10 Delivery was nightmare. Scheduled to arrive between 1 & 4, finally showed up at 8:45PM! Stupid me, didn't check the piece when they delivered it. Door on item didn't latch properly and scratches. Asked for replacement. RTG never called to confirm delivery, showed up at my house and naturally I wasn't there. At this point, I just want them to take the piece away, but they can't come on days I am available. Done, done, done! Frustrated Customer 9/29/10 POOR SERVICE RUDE EMPLOYEES DAMAGED FURNITURE I will never purchase from Rooms To Go again! VERY RUDE EMPLOYEES!!! Delivery was a nightmare and then when I finally received my furniture most of the pieces were damaged. I wish I would have done my homework and checked out this company before I handed them several thousand dollars! THEY DON'T EVEN DERSERVE ONE STAR!!! Laura Rafferty 9/28/10 Shame on you Rooms To Go for using an ad campaign that is giving money to a convicted child predator. Gary Glitter was removed from Vietnam because he was CAUGHT committing obscene acts on small children and was convicted in the UK of possessing child porn. Now you are using a song of his that will give him residual money for your current ad campaign. What kind of company are you. Just what I want to buy my children's furniture from. A store that says it is ok to abuse children sexually. I have made it a mandate for me to post on Facebook, MySpace and Twitter to make sure everyone knows. I hope you will just change the campaign or stop it. I am sure someone will come up with another campaign. anthony m 9/24/10 We have had money being held by RTG for almost a yr. 500.00 we where told that don"t have a refund policy we were charged 60.00 delivery to pick up inferior merchandise now they are holding a gun to our heads to purch.more furniture 9/22/10 I will never shop at rooms to go again.....I purchased a bed frame from rooms to go; when it was time for my bed to be delivered, i explained to the delivery service that i work in the daytime and will be home after three, they told me no problem, they still showed up at my house at seven o'clock in the morning. When i told them i was at work, they told me it's not a guarantee that they would come back. Then after being placed on hold for x amount of minutes, they said to call when i get off. When i called they said they could come the next day....i again expalined to them" I work in the daytime and don't get off until three, don't come to my house in the morning"! They again told me they will make a notation. Once again rooms to go showed up at my door step eight o'clock in the morning.... I got a refunf from them....Never again!!!! Ruth Sommer 5/1/10 We bought a complete bedroom set from Rooms to Go in Fort Myers, Fl. in Nov. 2006. Three months later three drawers in the chest did not close all the way. Your company came and replaced the defective plastic slide. Three months after three more drawers did not close and yet another visit from your company. Now three more drawers in my chest do not close and Rooms to Go in Fort Myers said they can't help us. None of the major home improvement stores carry this part. The name on the dresser is LEXA 3724-351....bar code 32137247...also is #0812006. As this problem is not going away it would seem we would need a number of these plastic pieces that fit on the bottom in the front of each drawer. Please address our concers...sincerely, Arthur and Ruth Sommer Claudia 4/30/10 Unhappy formal Customer, I have spent up to $10,000 at rooms to go in the last 1 1/2 years. Although I have been dissatisfied with delivery service, (walls scratched up by movers) being charged $200 for starch guard protection that I did not ask for, on two chacolate colored chairs. But today was the last straw, and I will never shop here again. I will bad mouth Rooms To Go, to anyone that will listen. There process for purchasing a item in the store is ridicules. A couple of friends and I bought a $45 lamp in the clearance department in Houston, we paid cash and was asked for ID we did not think it was necessary to give ID to pay cash for a $45 lamp, we were told by the sales person unless we give ID we could not purchase the lamp, since I had an open account I used my name and information. The sales person put the info into the computer, then we had to go to another part of the store to pay the Cashier, (the cashier gave me back $12 too much in change, I gave it back) We then had to go, out the store drive around to the Customer Pick-Up, but before we can go into CPU we were met by a Security Officer that also wanted to see my ID, then we were allowed to go into CPU where they asked me for ID and sales receipt, and told us to drive our vehicle to loading dock 106. We sat at this dock for about 15 minutes, befor the security officer came to tell us we were at the wrong dock, go to dock 109 we did, and we sat there for about 10 minutes and no one brought our lamp out. We then went back into CPU and told them we would just like a refund at this point because this is taking too long to just bring us our $45 lamp and let us go on our way. We were told by the person in CPU a man, that it's our fault it is taking too long, because I was at the wrong dock, but yet while talking to him the lamp had not been brought to any dock at this point. If, I had we been at the correct dock it would not matter. The person in CPU was very rude and told us it's too bad, go back to dock 109. We did and still had to wait, and was told we needed to show our ID before the guy would give us our lamp. Why couldn't we just walked out the door with, an item we had a receipt for and had already paid for. This incident happen on a Thursday at approx. 3:30 P.M. and the store was empty of customers, and not one vehicle except us at any of the docks. So why would did this take 40 minutes from time of purchase until driving off? We were told it is store policy, since they had high employee theft. I guess the Customers have to suffer for the theft of there employees. When speaking to store manager Corine she stated it will take 2 to 3 hours to pick-up my order. No thanks. I cancelled my purchas of $1,700 of merchandise to be picked up in a few weeks when I move. I will never shop at Rooms To Go again. Manager Corine, only "I'm sorry", instead of saying "what can I do to make you a happy customer" but those words never came out of her mouth, she did remind me she was off duty and had to get off the phone. Had I seen the bad reveiws on the internet, befor my purchases, I never would have purchased from you. **add one more unhappy customer to the list....SHAME ON YOU....Keep it up you should be out of business soon. curtis Gibbs 5/18/10 I just bought a package deal with rooms to go, i am very disastified. I recieve my furniture but not my television which was a fifty inch i have spoken to two Managers which said the same thing sorry, but nothing has been done I have recieved a bill for over three hundred dollars my finance is wrong charge for a tv not being delivered maybe four to eight weeks. Manager wants me to downgrade to something less, but still pay the other amount, have i been screwed, not only that i am having to pay for a lawyer. This store cares about noone please i am telling you do not be a victim as we are. The whole part started with their salesperson lying to me about what my monthly fee would be, not having the package i wanted, i have a bill and will recieve to more bills or more before i recieve a tv. What do customers suppose to do when you are treated this way, please everone tell your complaints, these stores must close. All of my friends and church members will know not to shop at Room to go. Top that off they offered me to get a 46 inch or sevenhundred dollars coupon, thats not what my package was, but still being charge all of this payment. The store we bought our package was in woodlands texas, April 2010. Steve Rameriz 5/25/10 I tried to go to your store when it was raining outside and the a/c was turned up so cold that my wife and I could not bear it in there. I am really suprised that you (the corporate office) said to me that you "have no control over the temperature in the stores." We were told that the manager that has the key was not in the store and they couldn't help me with the a/c being so cold. Other customers agreed that it was very cold as well. We left your store after about 10 minutes of this. This was an easy fix and I can't believe the store wasn't able to help it's customers. I will be shopping and buying furniture today. It looks like Rooms to Go will not be getting my business. I really wanted to see what you had to offer but with a company that can't control their branch offices or even suggest to them, to turn down the a/c, I don't think you have your stuff together. Steve Rameriz Larry Peaden 5/25/10 Did not get what I order. Was lie to After the fact Pauline Isenbarger 5/28/10 Wow! The customer service at Rooms To Go stinks!! I ordered three pieces of furniture for the front room of my new apartment. I was told that the loveseat could be delivered within a week or so but the other two pieces were on back order. Okay, I could deal with that. It was just me in the apartment at the time. Two days before the expected delivery of the remaining two pieces I received a phone call explaining that there was a problem with my order and it would not come for another two to three weeks. I explained to the woman on the phone that I had been living in my apartment with only a loveseat for over a month and suddenly they were able to deliver the sofa. Then, had I not asked, I wouldn't have known until the following day that the delivery time had changed. I had arranged for my daughter to sit at my apartment for the four hour time frame that they originally gave me (7-10) and had to ask her to change her plans for that day because my delivery time was changed to 1-5 p.m. I then received a phone call saying the delivery was running late. They showed up around 7 p.m. Their truck broke down outside my door and had one more delivery to make. I truly felt sorry for those people waiting for their delivery. It doesn't end there though. Instead of my sofa, they delivered a rocker-recliner. I was promised delivery of my sofa about another two weeks from then. They did not call me to verify the delivery. I had to call them to find out when to expect them. I had just driven 17 hours from Indiana to Texas in a 17 foot U-Haul truck to make sure I was there for the delivery. They never showed up even though I called to verify that it was my sofa they were going to deliver and asked what time to expect them. There was no phone call or explanation. I called my salesman for at least the third or fourth time. My delivery fee had already been refunded. He was apologetic and said he would talk to his manager to see what they could do for me. Mind you, I had paid for this furniture the day I ordered it. A service representative called and left a message that they could arrange to deliver the sofa today and that they had located the sofa at another warehouse. Why couldn't they have done that to start with? My girlfriend sat in my apartment all day waiting for our sofa. When I called the service center at 4:20 p.m. I was told my sofa was scheduled for an all day delivery and that they would call one hour before delivering. It is now 8:38 p.m. and still now sofa. Some minor details of conversations with my salesman have been left out as they are redundant and just add more negative reflection on Rooms To Go. I have never experienced such poor customer service. I work in the customer service field and would be overwhelmed with embarrassment if I gave such poor service to a customer. Needless to say, I will never order so much as a throw rug from Rooms To Go in the future and will pass on my negative experience to others at every chance I get in hopes of warding them off from contemplating purchasing anything from Rooms To Go. ANGELA BALISTRER 5/30/10 If they had a zero star rating, I would do it. Just like one of the other complaints, I purchased a package deal on April 26, 2010. Still waiting on the rest to arrive. Now they tell me should be June 8th. Very bad business people. ROOMS TO GO NEEDS TO GO!!! Martin 5/30/10 Someone need to report how the company treats their employees at roomstogo in mesquite tx ,they have their employee putting furniture together in the hot sun with no tent or protection from the element. This is cruel Barry Newman 6/4/10 The manager and sales staff of the South Jacksonville store are incompetent. Two separate salesman mis-quoted the price of the furniture, and then refused to stand by their quotes. The store manager stated that managers are not empowered to fix such problems, even to the extent of offering a nominal concession, such as a free delivery. The provided phone number to the district manager is a neverending maze of recordings and rudeness. I would strongly urge you not to do business with RTG. Its employees and lower level management is arrogant, condescending, poorly trained and unsupervised. Its management is inaccessible. It is ironic that the sales people pounce on you like raw meat as you enter their store. Yet, its a ghost town once they have your cash. Do yourself a favor and go somewhere that has a little bit of integrity. Susan Reynolds 6/5/10 Filed complaint with the Better Business Bureau and suggest you do to! I have posted messages on Facebook, Complaints.com, Yahoo etc. I informed them I was doing this because I couldn't get a simple call back to address my issues. All I wanted was furniture delivered without issues. Rooms to go Customer Service must be addressed. -------------------------------------------------------------------------------- I ordered 10,000 worth of furniture from Rooms to go and had one chair that they could not deliver without gashes, tears etc after four times of an attempted delivery. I accepted the other pieces furniture with issues because I figured it wasn't worth the fight. The chair was unacceptable. This would not have been as bad (i.e. I waited at home four weekends in a row at the mercy of their timeframes for a chair to arrive) but they lied to me multiple times about the chair. The worst lie was that both the manager (L) (name hidden) and director of corporate customer (KZ)(name hidden) service had talked to the delivery and warehouse manager and that they would ensure my timeframe was 7-11 am so that I could receive the chair in the early morning for the fourth weekend (since it was such an inconveience) undammaged only to find out when I called that morning to find out where they were that they HAD NEVER TALKED WITH THE DELIVERY COMPANY AT ALL. They never changed my timeframe of delivery, and hoped I would not notice. Completely unacceptable. I also called the corporate office to complain on numerous occasions and simply asked for a call back to address. My call was returned one time from a woman who ultimately was the last person over my last issue and was the person who lied to me. She gave me her number (so if I had any problems to call). Please note she isn't in and not avaialble on Saturdays (the last day of the attempted delivery). I will not only never buy another piece of furniture from rooms to go AND will tell everyone I know not to ever do it either. If they had simply been honest with me, I would have worked with them. Instead they chose to lie and treat me with the highest level of disrespect. They tried to hide behind a lie and got caught. I verified this with an associate LW (name hidden) on the phone from customer service. At least she was honest (what a simple thought-honesty). They also did not offer to do anything for me as their customer. Let me reiterate that I never asked for a discount, money back etc. All I wanted was my chair undammaged. Now I am asking for both my money back and a discount for my major inconveience after the FOURTH time. Its sad to see companies do this to the customers, but believe me they will lose business over it. Rooms to go is the most awful company in the history of all retail I have ever dealt with! John Mazarous 9/9/10 Bought atable yesterday. The surface is so soft .My apple wireless mouse left markings in the wood that can't be waxed or buffed out.utensils,plates A tv controler or most anything leaves marks if moved on the table top. Rooms to go customer service says. I should have used a mouse pad and shouldfn't use my lap top on dining table. As for plates I should use a place mat " thats why they make them. I say a table top should have a hard enough surface to withstand this without damage.So far they have refused to let me return it. Or even have somene look at it to see if the product may be inferior. Ron 9/15/10 I bought two chairs from the Frisco store last week. Since they want the highway robbery fee of $90 to deliver, I told them I wanted to pick them up. That was my second mistake(the first being buying from them to begin with). The most frustrating part of the whole thing is that nobody seems to care. From the manager at the Frisco store, to the team at the Grapevine store to the regional manager(in his defense, maybe he never got the messages since there is no way to contact him directly) to the people at the 800# in Florida, and it goes on. I finally got in touch with someone today who said she would forward a message to the president's office to call me back. Hopefully, someone will and at least listen and try to help me, but at this point I am not very hopeful. Fatana Frozan 9/12/10 I just purchased a set of sofa and loveseat and the chair, and the sofa's arm is broken and I brother called to speak with someone about it. The Manager at the store said that they cant do anything about and he put the blame on us by saying that we damaged the sofa. I mean we paid $ 1400.00 and we got a damaged sofa. I would never buy anything from rooms to go nor I would recomend to anyone. I spend not $100.00 or $500.00, we are talking about $1400.00 for God sake. My attorny will take next step. Rooms is ridiculous and I am so disappointed right now! It was the first time I purchased something from Rooms to go and I can say it for sure that this would be the very last time as well. We work so hard to earn money and poeple like Rooms to go would take advantage rob us by giving us the damage product. Shawn F Cipriani 6/9/10 To whom it may concern, recently I visited your store and purchased a dining room set and bed room set spending a total of $4500.00 cash and these two item. A salesman at the Grave Pine, TX store when asked about the center pieces for the dining room set assured me that it was included in the price of the set. The center pieces did not arrive with the set and when I called the room to go store they said that it was sold separately. I gather this was ploy by the salesman to get the sale and my money. Be it may I am doing my best to cancel the sale of the bedroom set and will never spend another dime in any room to go stores again. It may not seem much I hate to be lied to by someone who represents your company, thank you. Shawn F Cipriani Dan Harvel 9/3/10 When promised deliver in a four hour window (1-5) my wife was called that morning and told that they were running late and might deliver closer to 5 than 1. At 6 pm I called the store and was told that we were set up for an all-day delivery. I am not certain when I moved to the planet Mercury, but on Earth, 4 hours does not a day make. My children are facing sleeping in the floor unless I spend two hours putting their old furniture back in their room. When I spoke to the store manager he was not only "not helpful" he was downright rude. When I told him that if the were to arrive after 7:00 pm they would be told to take it back to the store, he said that was my prerogative and fine by him. Mari Avetrani 6/16/10 I recently purchased a $4,000.00 living room set from Rooms To Go in Miami. The delivery was made as scheduled and the majority of the furniture was in good condition. The last piece of furniture was an oval lift table which was damaged with razor marks through out the top of the table. That piece was then refused. I was not able to schedule another delivery for the next 24 hrs, according to the Rooms To Go customer service representative. The delivery was subsequently made. The delivery personnel proceeded to assemble the table making an incredible mess of styrofoam, sweat and dirt was left in my living room. Not to mention, the table that was delivered was severely damaged on one end. Delivery three was then scheduledby a rude customer service agent who apparently could not explain why I had to wait an additional 48 hours before I can schedule the third delivery. When I asked to speak to a supervisor, she stated that one was not available but that she would “waive” the 48 hour wait period. When the delivery was made, the table once again arrived with one end of the table damaged. The delivery was once again refused and another three hours from my work day was wasted. Adding insult to injury, when I spoke to “customer service” I was treated very rudely by a supposed supervisor who stated that the 48 hrs would not be waived, another delivery can be made after the 48 hrs. The fourth delivery was just made today and once again it was very damaged. I believe I have been more than patient to this point. It's bad enough that your company cannot get the order right but when "customer service" treats the customers like cattle, I draw the line. Appearently Rooms To Go has enough customers and does not need my business.I will never buy another piece of furniture from Rooms To Go. C D Hogan 6/16/10 I have never had a manager of a store tell me that I should have known that if I was buying from their outlet store it ment buying inferior merchandise!!! Yes, the Manager of the Outlet sore in New Orleans told me this when the almost $300 chair BROKE AND CAN'T BE FIXED!!! ONLY 6 MONTHS AFTER I BOUGHT IT...I've already kept my friends from shopping at Rooms to Go...I plan to make sure everyone knows what junk I bought and what the Manager had to say... I have been outside this store's location tell people going in the store what happen to me and what the Manager had to say... Some did not go in the store !!! I will continue to do this every chance I get!!! Wish I had known of this site before I wasted my hard earned money at Rooms to Go!!! Monique Townsend 9/2/10 We purchased a dining set July of 2008. We had numerous problems with the set, but the main concern was a bench that had a crack in the support frame. We tried for over a year to resolve the problem. I contact the company again after hearing absolutely nothing from them about mty replacement part and was told that the item had been discontinued and that there was nothing they could do. Bottom line is, as I'm sure you can tell by reading all of these complaints, is that this company will not take care of their customers beyond the initial purchase. They take your money, give you your items, and if you have any problems you are on your own. They simply DO NOT CARE. J.B. 6/21/10 I spent $5,000.00 on a Living Room at RTG. I pay my bill online EVERY month. This month I got a $39.00 late fee charged to my account because my payment was received 4 days late even though it was mailed out by my bank 21 days before it was due. I later discovered RTG changed the mailing address from Tennessee to New Jersey. I never noticed because I pay online. Honest mistake? Do you think they might consider waving the fee for something like that. FORGET IT! I asked to speak with a supervisor. They made me wait 15 minutes and according to him "fees can NOT be waived". I have probably spent 15K at RTG over the years. I will NEVER spend a dime there ever again. All over a $39.00 fee. Terrible Job, Rooms 8/26/10 This letter is being written to shed some light on your customer service. My roommate ordered some furniture from rooms to go.The truck driver was entirely friendly and had some well developed interpersonal skills. However, Due to scheduling conflicts we had to go scoop up the furniture ourselves. When we got into the store we were greeted immediately by a young man with a smile and a positive attitude. Everything seemed to going well. We then approached the "business office" where we had been directed by the young man. I said, "We are here to pick up some furniture, that had not been delivered today...(On the day scheduled to be dropped off) The woman in a yellow shirt simply asked us to sign a piece of paper - not checking I.D.'s, speaking to us in anyway, or even asking if we needed any help. She then proceeded to walk us over to our furniture, pointed us to a dolly and walked off. It took my friend and I about 10 minutes to load up the 2 pieces of furniture he had ordered. At one point, an employee in red walked out - asked "Whatchu guys got there??" We told him. He offered no help, and proceeded to take his smoke break. When we got back to our residence It took 4 of us to get ONE piece of furniture inside our place. Even with 4 we struggled and could have used even more people, but eventually - we got it. I am disappointed at the poor customer service I and my friend received. If any of my friends or family - Or anyone I come into contact with are going to purchase furniture...I will tell them to steer clear of Rooms-To-Go. Thanks for the furniture, A Disappointed Customer Not great delivery service 8/28/10 We had a mattress delivered this morning about 10 a.m. The old mattress is still sitting on our driveway. It is now 5:38 p.m. The delivery people said they needed to deliver some furniture in a neighborhood nearby to empty the truck a little and would be back a little later. Rooms to Go personnel keep calling the dispatcher. Empty promises it appears. Evidently, not a company to be trusted. Rockeal Stewart 8/30/10 My husband and I have purchased over $7,000 from RTG in the last month. We were totally upset to find that they consider the Children's Store a seperate business. We did not find this out until we had swiped our bank card and was then told we would need to pay an additional delivery charge for our daughter's furniture which was purchased on the same day and was going to be delivered on the same day as our living room furniture. We refused to pay an additional $100.00 to have her furniture delivered. So instead we rented a UHAUL and picked up the furniture ourselves. Stupidly, we returned to RTG for our dining room package and bedroom package. We were assured by the salesman that we would have our furniture the following Saturday. Our salesman indicated that the support for the bed was not in but that he and his manager would do whatever it took to get it in so that we could receive all of furniture on saturday. Well low and behold Monday afternoon I got a phone call and guess what the peice would not be in until the seventh. That's over a week after the purchase. Not only were we not going to receive our bedroom set they were not going to deliver the dining room set until then either. When I called to speak to a manager no one picked up. Finally a salesman picked up and when I asked if he was a manager he hung up on me. After several tries I got to speak with someone don't think he was a manager. He gave me a song and dance about why the furniture could not be delivered on the agreed upon date and basically told me I would have to wait. I was pissed to say the least. After purchasing our home we bought furniture from four different chains including RTG. RTG was the only location that we had issues with. I will never ever spend another dime with them. And will tell anyone who will listen how much they suck!!! REBECCA 8/20/10 IT SHOULD BE TRIPLE 0 OR BELOW. FABRIC PROTECTION IS A MAJOR RIP OFF. I AM GOING TO LODGE A COMPLAINT WITH THE BETTER BUSINESS BUREAU Elizabeth G. 8/2/10 We bought a complete dinning set including a server on last 4/18/2010; we were supposed to received the server on 6/5/10; to make the story short today is 8/2/10 and no server delivery yet; we went to the Palmetto Expressway Branch and spoke w/ supervisor that was not kindly sorry about the issue, only as a machine told me "we are sorry, there is some rainy days in China and everyone that purchased this set has the same problem"; Do you think this is a reasonable answer after 3 months of waiting? Why this company sales items that they don't have in-stock and promise something that they won't know when it will come or not? Actually I have to wait another 2 months if I decide to keep it. No one will pay for your time or for your doctor appoitment if you get sick dealing with this kind of company; I hope that someone w/ respect reads all of this complaints and do something to solve them and avoid them in the future, otherwise I'll agree the ROOMS TO GO, MUST GO !!! Actually at this point if you have 0 star I will checked that one; T.L.Terry 8/18/10 I was a customer of Rooms To Go in Douglasville, GA since 2004, I got a king size mattress set and to my dismay the springs in the mattress gave in twice so I thought that if I upgraded a better mattress that this would not happen again. Each time I paid $40.00 for delivery which seem to make sense but on the forth time it happen which was in January of this year I became a little angry so I called RTG and someone came out to inspected the mattress to find that it was a defects again from the manufactory. This time it was 3 inches hole in the mattress where the springs gave in and he could not understand why or how but he did say that it was a manufactory defect. I was told to come to the store and pick out another mattress but I had to pay $99 for restocking fee and delivery. Now to get to my outrage it was only six month since this mattress was delivered to me and it is no good. I was under the impression that RTG had good products and they stood behind their furniture. As I talked to the store manager, regional manager of the store, and corporate office I got nothing but attitude and augment (down right nasty) which I did not need nor ask for, so I am now asking for all my money back and let me go on my way to get a mattress set that I can sleep in without the fear of springs collapsing. The $99.00 fee I know should not be changed to me because no one buys furniture and in six months it falls apart except you are paying $299 for four rooms of furniture which I thought RTG does not sell. My last thought is if this is what the American business has become it makes me sad that my husband and I served for people like you, you are no better than someone standing in a alley with a gun waiting to rob a hard working person. How do you people live with yourself. T.C. Clark 8/11/10 Is there a no stars rating? This is the worse customer relations company I have ever dealt with. I purchased living room leather furniture on 7/17/2010. When they delivered the furniture it was wrong. My power sofa I picked out in the showroom was a manual sofa! I refused the sofa delivery, now I have the choice of paying an additional fee to deliver the wrong furniture angain and deal with it, 2. pay an additional $285 for the furniture I originally picked out, plus additional deliver, 3. pay a 20% ($500 in this case) restock fee for their mistake and have them pick up the furniture. I have spoken to the manager at the Houston store at hwy 249/F.M. 1960 store and was told he could do nothing! The MANAGER could do NOTHING! I have called customer service 4 times and was told a Regional Manager will call. That has not happened either and it sounds like there is no way this company it going to make it right. If you are even thinking of going to any Rooms-To-Go store you are seriously looking for headaches and abuse! Mary Lou Boggus 8/12/10 I, too, wish there were a 0 star rating. This ratty company is a total fraud! They take your money, require you to hire a vehicle and drive miles to a distribution center and pick it up yourself if you would like to have what you purchased before they can get around to delivering it, which in my case was 10 days. You get it home and uncrate it only to find that it is the WRONG thing (even though the numbers matched)and they want me to return it to the distribution center and pick up the right thing or wait another 9 days for them to send a truck. I wait, truck arrives and they bring the WRONG thing again! Because I refuse delivery they cannot reschedule until 48 hours have passed. And there seems to be NO ONE in this entire organization that has the authority to fix anything. I have now canceled the purchase on my credit card and will give them 24 hours to come pick up the stuff or they may find it on the curb whenever they can "get around to it"! The store I did business with is located at 12450 SW Freeway, Stafford, TX 77477, just outside Houston. I will now go somewhere else, ANYWHERE, to do my furniture shopping. NEVER, NEVER, NEVER shop at Rooms-To-Go!! TL 8/6/10 Hopefully you will never choose to shop are Room To Go, but if you do, DO NOT PURCHASE the 3 year fabric protection warranty. Its a complete rip off. They will give you every excuse they can think of as to why they won't honor the contract and none of it is in writing. Then they have the nerve to have an attitude. I'm fighting with them now trying to get it resolved at the lowest level possible. My next stop is calling corporate. If they refuse to help, I will get an attorney. This is the worst service I've gotten in a very long time, not to mention the FURNITURE QUALITY SUCKS. JC 6/26/10 Wow - feedback fantastic - sorry you all had such horrific issues with RTG, but, thanks to you, it will save us some headaches. Budget about $20,000 to furnish a new condo. We will definitely NOT purchase anything from them! Glad I checked this web site before heading down. Eli a 6/29/10 i spent almost $3,000.oo on my living room furniture at rooms togo i pay my bills online every month. I have never missed a payment. 3 months after i bought my furniture, a sofa and a love seat, it started to get flat and it wasnt comfortable so i called the customer service to set up an appointment for the technichine to come but the first time he never showed up. i called the company and they said that he did show up and noone was home even though i was at home waiting on him. Long story short after 3 times he finally came and replaced my furniture but here we are again 3 months later with the same problem. any body that buys furniture from rooms togo mite as well just burn their money. Jesse Salinas 7/1/10 Sorry its not OB related but I dont want you guys to go through what I did. I purchased around 3kworth of furniture including a bedroom set that also came with a plasma tv as a "promotion." they dont ship the tv at the time of the payment. They ship from the time that you actually pick up your furniture, which I had to go pick up myself 2 miles from mexico. A month later, no tv. They say "call back in 12 days and get a tracking number" They are currently giving me the run around between "they will call you back" and "thats out of our control." Corporate blames it on the store,the store is blaming it on corporate. The managers are incompetant at best and are extremely rude. Even putting in a complaint takes 30 minutes. Somewhere along the line their "automated system" failed to put in the order, the managers cant fix it. Corporate cant fix it. Finally, 4 weeks after Iwas supposed to recieve my tv, they tell me that the tv will be shipped in the next week and will take 14 more days for me to recieve it. They wont upgrade the tv or try and rectify their error in any way. I will never shop at Rooms to Go again. Their furniture isnt that nice either. Susan Bosmans 7/8/10 RTG states on all their paperwork and logos that "customer satisfaction" is their #1 priority. Well, I think that they should change it to "customer satisfication is NOT an option". They do not stand behind any of their products nor do they make their store managers stand behind anything but a desk telling customers "NO" "nothing can be done" and we don't care if you don't come back. The store manager in Franklin, Tennessee is rude and was not willing to see what he could do. My purchase was a mere $1300.00 but oh well, it wasn't important enough to him to try to help. Richard Raposa 7/25/10 Well I guess I might as well get in line. As someone said, if I had known how bad they treated their customers I also would not have purchased anything from RTG. Allow me to share my story: As male, who really never had any interest in furniture, my wife passed away and after a proper mourning period. I decided that I was going to do a make over of the interior of our home and try to start anew at 67. Well not knowing anything about RTG, I figured I will do it the easy way and do it a room at a time. I went to RTG purchased a living room and a dining room set. It was delivered at the time I was having new tile put in. Consquently, I covered the furniture. Specifically, the new dining room table. I remembered that my wife used to always cover our other table on holidays with two covers to protect the top's finish. I then proceeded to first put on this vinyl cover with a cushion between the two layers of vinyl or plastic (the cover had a small series of little squares on its both sides) and placed a vinyl cotton based table cloth on top of that in case the workers inadvertenly placed something on it. Well at least 8 months passed, and of course the makeover was completed. I then removed the table clothand and the protected pad and this is when I noticed that the table top's finish had taken the square small patterns from the cover and it looked terrible. I tried to remove the marks to no avail. I then called RTG and asked for advice as to what I or they can do. They (store where I purchased the furniture)gave me a telephone number to call in Texas and I spoke to someone in Customer (Dis) Service who said they would send someone out to inspect the marred table top. The service rep who came out saw the markings and said that it was "terrible" and he never saw anything like this before. Several days later I received a call from that Texas number and was told that the marring of the table top was my fault because I put the cover on it to protect it. I became very irate and starting raising my voice when the party on the other line would not listen to the fact that maybe there was something manufacturing wrong with the table top. I then asked would they stand for this reasoning. And of course, I received the infamous "I can not comment on your problem" statement. Well, I requested they send another person to re-inspect the damage. They did and this time photographs were taken. I felt relieved thinking once they see this they will help me out. Instead, I receive a call several days later and was informed that it was my problem and it did not fall under their warranty guidelines. I informed them all I was looking for was a solution on how to remove the marring, not a replacement table. They could not help and said it was my problem and I had to live with it. Does this qualify me as a member of the "Club". And what do we do? richard.raposa@yahoo.com. Tiffanie Jones 7/8/10 Georgia In the store, the sales rep told us we were getting furniture that was different than what they delivered. After speaking with a manager, we were told we'd have to pay $40 more dollars per piece to get the furniture their sales rep assured us we were already getting--problem one, Later, paying on the credit card: I've mailed my last two payments in plenty of time to be received in a state on the SAME COAST as mine, and it's taken like 10 days (they say) to reach them. I since wrote and mailed a letter of complaint requesting that the late fee be removed from my account. I called to check if they received it more than two weeks later and the customer service rep (who sounded Indian or something) told me they had not. They blame everything on the post office, but the mail isn't even processed by that department-- how the hell would they know? I gained access to a fax and faxed another letter. Got a reply today that they can't remove the charge. I will never buy from them again--my ottoman (less than a year old) is broken, too. I'm going to write to my attorney general, and rooms to go corporate. Mark R. Scurlock 7/8/10 I sent the following to the local DFW ABC, CBS, and NBC stations. Dear Madam or Sir, Would you be interested in a story about a national furniture chain in Grapevine whose store policy allows them to sell the same paid for piece of furniture to mutiple buyers. When the original buyers come for their item, they have to wait months because the more recent purchaser took immediate delivery on credit. Does that sound like fair practice to you? Especially when the target market is young adults with little experience in such matters? Please give me a call for details. Mark R. Scurlock 432-934-5075 Jennifer Buzzelli 7/13/10 I placed an order for a living room set over Memorial Day weekend. I could not refuse the buy the room, get the TV deal, since I was in the market for a new TV anyway and the price was right. I was planning to move soon and was told the warranty for the scotch guard (over $300) was only valid while I resided at the delivery address. However, they advised I could make payments, which would "lock in the deal", but could not pick up the TV until everything was paid in full. Fair enough. June 30th, I paid the last payment in the Boca Raton store (very nice ladies there) and was advised that the sales agent misinformed me regarding the scotch guard warranty. Actually, if I move, only structural damage is no longer covered; stains are still guaranteed. These nice ladies even supplied the cleaner my sales rep neglected to give me and told me I could come back for as much as I needed for the lifetime of the furniture. This was great news all round! I then went to pick up my new TV from Brandsmart (that's how it works) and was told I had to wait 5 days after delivery of my furniture before the gift card would be activated. Annoyed that I was misinformed yet again, but I had set up delivery for the July 10th at the same time I made my last payment, so it was just 2 more weeks. I was to receive all pieces except one end table that was on back order. I knew this was possible when I placed the original order, so that was fine. July 9th I was supposed to get a call to find out when to be available for delivery. By the end of the business day, I called them instead and found out that the delivery had NOT been entered into the system. I had purchased the furniture at the Pompano store, so the cashier in Boca had called them in front of me to schedule delivery. I'm not much for playing the blame game, so I asked if it could be fixed. The answer was NO. I spoke to my sales agent, who told me I didn't tell him I finished paying off the furniture, so he had no way of knowing there was a problem with it not being delivered. If only I would have called him. ?! So now EVERYTHING was on back order EXCEPT a chair, ottoman, coffee table, and TV stand. Mind you, I still can't pick up the TV! I am told they could deliver these items on the 10th as originally scheduled, and then delivery the rest when they are in. The couches were coming in on the 23rd and the last piece would be here on July 30th. I said this was fine and asked for them to deliver them as they came in. Nope, that wouldn't be possible, unless they CHARGE ME MORE because the delivery fee only includes 2 deliveries...though this is THEIR FAULT! I then set up delivery for the 24th and 31st. I was told I would not be able to get the TV until 5 days after the LAST PIECE of furniture is delivered (another MONTH from the originally scheduled delivery). They should put THAT in the ad! At this point, I'm annoyed. I asked Tiva in the store office if I could get credit for the delivery for all the hassle. She was very nice, but said she had to check with the manager and would get back to me in a few days. I then called Corporate (813) 623-5400 and spoke to Este and then her supervisor Orea to no prevail. I was told that I was being charged for delivery and the furniture would in fact be delivered. They told me I could talk to the store manager, but there was nothing they could do from corporate. I pointed out that, due to no fault of my own, the furniture was being delivered 2 weeks after it was originally promised and felt I should be compensated SOMEHOW for this. They said they could not see that I called in prior to the 9th to schedule delivery and therefore could not help me. I explained I didn't call in because I was standing in the store when I arranged delivery. I think it makes sense that I would schedule this when making my last payment, but apparently common sense does not run very deep at corporate. I am very unhappy. I will never again purchase from them. No deal is worth this kind of hassle and poor customer service. Devin Bussey 7/14/10 SO I was told that rooms to go added a protection to my couches that would allow for food and stains to not stick to the couch and if it does that they would send someone out to fix it. Well the guy who came out the first time walked in did not say hello or anything took him two minutes to wipe the couch down and left. NO biggie. Well the stains did not come off so I asked that someone else come out to clean the couch again this time he did not only say hello but he simply walked in and walked around the couch once and then said there was nothing he could do! So I called whoever was in charge of that and said that apparently they never put the protection on my couch and requested that they send someone else out! Two weeks later we call them because someone was suppose to call before they came and they told us oh well we couldnt find anyone else so no one is coming send pictures in of your couch. So we sent the pictures in and now they are saying that the warranty doesnt cover a whole couch but I only sent pictures in of a few stains so this lady is basically telling me it is my problem even though I paid for this extra service that they are not honoring now! I believe this is happening to many more people and the word needs to get out that they can not just treat people anyway they want! devinbussey@hotmail.com Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7   Page 8   Page 9   Page 10   Page 11   Page 12     Write A Review For Rooms To Go Corporate Headquarters Note: This is not to be used to contact Rooms To Go Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Rooms To Go. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. 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