4440 Rosewood Dr. Pleasanton, CA 94588
(925)965-4400
Reviews For Ross Stores Corporate Office
Ana  | 2/1/12 |
| I don't usually shop at Ross because the Ross in our hometown is just too unmerchandized to suit me. I love getting deals, but shouldn't there be some in between place....not just slapping stuff on a shelf and pricing it. My sister gets great items there, but I just can't seem to even want to step in the store. It just isn't visually appealing...As far as rude associates...WHAT ASSOCIATES??? The store is barely staffed, and those poor workers! I can't even imagine all the things they have to accomplish in a days work. Overall, I just don't even bother to shop there because it isn't well merchandised and not that appealing...Lots of other low cost stores that actually do merchandise! | |
Ann david  | 1/28/12 |
| This is an email I sent out to corporate. Hi, I was at a Ross in Austin, tx and had a dispute with the store manager. I asked to speak to his manager, and with some reluctance he finally gave me the contact info for the district manager. I have called her twice already, left messages, and got no response. In my opinion, and I'm sure a lot of other customers with similar situations would agree this is very poor customer service. What I wanted to address is their check policy. I had been to that particular Ross store many times this past year, and I had used my checkbook before when I had left my credit cards at home. My drivers license has been expired since sept. and I had no problem using my checkbook for a purchase well over 30 dollars. However, when I was hoping to purchase a sheet set for 20 dollars the store manager refused to accept my check because it was expired 4 months. My question was how does an expired license mean no money in the stated account. I also work in retail, and an expired license is only declined when determining eligibility for alcohol/tobacco products. When accepting a check as a method of payment the cashier must MATCH the name on the check to the name on the drivers license AND make sure the person in the license is the same person signing for the check. Not only was I upset that I could not use my check, but the store manager wasted my time by looking at my drivers license for quite a while, then writing the number down, and after all that he tells me it's expired. He could have looked for that from the start if it's so important. I felt like he particularly didn't care if he had wasted my time. This incident really changed the way I look at Ross. I used to love that store, but I will not be treated so unprofessionally. Thank you for your time in this matter, I would love to answer any questions that you may have regarding that store. Once again thank you | |
Judith Dedes  | 1/29/12 |
| I live in Michigan, and would love to see Ross dress for less come to mich. I go to florida in the winter and really enjoy shopping in your stores. I hope to see you in the future. Thank you! Judy | |
| | 1/27/12 |
| I was in the Austell GA store 1/27/12 looking around because I was on my break at work and decided to see if there were any Christmas mark Downs or good clearance items. Well about 10 minutes into looking around, loss prevention approached me and ask if he could help me find something. First of all, I'm a huge bargain shopper and I could easily see that this store carried a low inventory of product so I was having trouble finding anything that I would like. Long story short, I was embarrassed and decided to take my business somewhere else and promise myself to never shop at a Ross store ever again. PS. I understand that shoplifting if a serious problem but loss prevention also need to build a good case before approaching someone with obvious questions that a sales representative usually ask. Scottxlt22@Hotmail.com | |
| stevie bones | 1/22/12 |
| Ross rules you people suck they keep cost down by not hiring alot of people so either deal with it or shop somewhere the prices are high because they have so many associates its easy to have customer service.Thats what you pay for and dont pay for at ross. Associates are rude because they are tired, overworked but the prices are low. Carts dont go out but the prices are low. Its messy but the prices are low. youre there cuz the prices are low. Its a small building that does more money than old navy pennies macys and most other retail store.Since they do that much business they keep the same amount of associates to turn a profit ans give you some discounts in return. Just turn youre head next time and keep that extra money in your pocket to buy yourselves something nice as a reward for not complaining. youll deserve it. | |
| Terry minor | 1/20/12 |
| I was hired by ross as a loss prevntion specialist at the new niles store in chicago. during my interview i informed the district lp manager and the district superviser fhat i could work every day except sundays,i even wrote my avaiibilty on my app. they said thats fine you can have sundays off thats not a problem. after being hired i had to sign paper work(w2,health benefits,avalibilty sheet,etc)i put down my avalibilty again no problem. after working almost the store manager let me go. his reason was we need people to work on sundays we cant give you special days off i told him thats not what was discused during my interview as matter of fact you was not at any of my interviews. he said that they should have not agree,ed to that,im the store manager here i said yeah but there your boss.theyhave he last word. without going off i left. i feel that i was done wrong TOPHER i have an appointment with a lawyer next week to review my rights. they say an employer can let you go before your ninety days ar up, i can see for poor performance but letting you go after telling them your situation and they agree to it is like breech of contract. musicterry@yahoo.co | |
| Ex Employee | 1/17/12 |
| The store in Houston, Texas Meyerland store I don't recommend any one to work at the managers are rude.They don't train you everything you learn you learn on your own. The store manager act like she don't now anything thing she be so lost she is very rude. This Ross have a high turn over they need to do a lot better and get things together. | |
| Rachel Donawho | 1/13/12 |
| I wish a "0" stars was an option, because "1" star implies there is light enough to turn the ship around and make things better...I will never shop at Ross in Burleson, Texas store #599 again. I went there tonight with three girls who had Christmas money to spend. They wanted to have fun trying on dress like the people do in the movies. I went to the bathroom as soon as we walked in the front door (bathrooms are right by the dressing rooms), the girls went to pick out dresses. As soon as I finished taking care of "business" I went straight to the dressing room to wait on the girls...to my surprise they had already picked out dresses and were in the dressing room. Unknown to me an employee knocked on the dressing room and told them to quit laughing before I got there. Three girls having fun trying on dresses and she wanted them to stop laughing. The women did not see me enter with them, so she did not associate me with the girls on came back a second time to tell them to stop laughing or they would have to leave. Seriously??? I can understand stop shoplifting, stop making a mess of items on the shelf, stop fighting...but stop laughing??? In my opinion the store was dead, it was close to closing time and they couldn't do their end of shift duties do to having to stand post while the girls tried on clothes. She thought they were alone without an adult and she was going to run them off. To her surprise I told her to leave them alone. They were not hurting anyone and the dressing room was empty, or very near empty. At that point she began to argue with me about weather or not the girls could laugh in the dressing room. I told the girls to get dressed, we were leaving. The employee went back to her post and while the girls began changing back into their clothes two of them made the comment they needed to go to the bathroom. I told them when they finished dressing to go to the bathroom (right next to the dressing room, you have to walk right past the clothing check in/out point and never leave the sight of an employee until the bathroom door clothes) the girls asked me what they should do with the clothes. I was so mad I told them they could just leave them in the dressing room and the laugh police could come put them up. I went back to the check in/out area and waited on the girls to finish changing back into their clothes. Come to find out leaving clothes in the dressing room will get another employee called to the dressing room. But I stood firm. I told the employee if she wanted the clothes now she could go get them otherwise she would wait until the girls finished going to the bathroom. Well employee number three shows up manager or bouncer, not sure but he was huge. One of the employeess told him I told the other employee if she wanted the clothes she could get them herself. That sent my blood boiling because that was only half true and I called her on it and told her if she was going to quote me do it correctly. I said if you want them now go get them otherwise she would wait until the girls finished going to the bathroom. Girls came out of the bathroom, went and got their dresses out of the room. They turned them in and I will never shop at that Ross again, may not ever go into any Ross again. "1" star is too high of a rating, but that's as low as I can go. By the way...went next door to khols...spent a good hour having fun trying on clothes and they spent their pockets empty, and not one employee asked them to quit laughing. | |
| Janay Grant | 1/14/12 |
| I was recently injured at the Ross located in Tyler, Tx. I went to the emergency room to get treated and did exactly what I was told to do. The manager told me that I would not have to pay a dime for any medical expenses. I recently got a bill showing that some of the bill was taken care of but not all of it. I have been calling corporate to get in touch with them so they could take care of the bill, and everytime I call they give me all these numbers to call instead of insisting me with this simple process. This company has TERRIBLE corporate offices!! UNPROFESSIONAL!! Ive taken it upon myself to contact the better business bureau and everything, I refuse to pay for anything when they careless employees dont choose to clean up the stores! | |
| rita | 1/9/12 |
| I shop Rosses all the time and I have worked retail all my life and the Ross store on Kings Hwy,MYRTLE BEACH S.C. needs to have some management that has some professional policies to go by. I have never been able to chew gum or eat while waiting on a customer, but I went to Rosses twice in one week and was waited on by the same person , so diqusting, constantly popping gum so loud both times. It was the 1st week in Jan 2012. She was a heavy set lady. It got on me and my daughters nerves so bad we decided we would goto another Rosses next time.You could hear her in the middle of the store. please have emplyees respect customers. | |
| employee being discriminated by store manager | 1/8/12 |
| i agree with all the negative comments about Ross and nothing is wrong with my experience. i worked at Ross for almost two years but had to quit because of the store manager's unprofessional rude unfair behavior. now it really doesn't matter. they never deserved me.i wasted my two years working for this company for nothing. they promoted unprofessional people to the management positions. Ross at Saugus has the worst management team i have ever dealt with. new store manager treats her employees like her slaves. i remember one of the customer always wanted to work there but she was very upset when she told me that she was called for an interview but the store manager refused her by telling her the reason that she don't speak English. there is lot of discrimination going on in the store. nobody complains because of the fear of losing job. some of the employees believe that nothing will change. district manager, HR and higher authorities are friends and it doesn't matter what the employees feel.now i realized why people quit and got fired. whoever raise his/her voice against wrong will be fired by the store manager. even some of the supervisors got fired for the same reasons which is not right. i would like to request to the owner of the business to hire professional team to run your business. never hire each other pals for management level positions. whenever i look back, i feel how stupid i was that i didn't see i wasted my precious time working for Ross. they promoted new girls who didn't know how to talk, handle and take charge. i loved Ross but now i have nothing to say good about that store.( Ross at Saugus only). new store is yet to open in canyon country.. PLEASE HIRE NEW PROFESSIONAL TEAM instead of transferring and promoting the employees from this or other Ross. there are so many professional talented people out there who can run this business fairly and way better than these people from Ross in Saugus,CA. there are more to tell but when you know nothing will change so better to inform with a belief that someone will bother to listen and will take action. people who have been still working there for so many years will be glad in this new year and will leave Ross with a happy note whenever that time comes.Don't forget you work for Ross and not for the store manager. Thanx. | |
| pissed off ex-employee | 12/29/11 |
| I worked at Ross for two years, and am absolutely appalled by the negative comments from customers. Part of the problem with Ross IS the customers, and the management but I'll get into that later. The people that I dealt with at Ross were some of the most disgusting, filfy people I have ever had the misfortune of cleaning up after. Luckily I didn't have to clean up the restrooms, but stepping into one of the stores public restrooms was like stepping into a restroom from a third world country. Those customers were animals, through and through. Anyway, I was responsible for the women's department during the night shift, so I would generally start recovering the department at around 7pm. I would be picking up clothes and hanging them back up, and someone two feet away from me would drop something on the floor again or just lazily throw it back on top of the rack. For christ sakes, ever hear of a hanger? Like I said earlier, animals. I understand there's a certain amount of mess that retail workers have to recover, but this was extreme. Sometimes it seemed like the customers just picked up as many clothes as they could and then threw them on the floor. On to the politics: The workers recovering the other departments worked super slowly, because they knew I wanted to get out on time and would therefore do their work for them after I finished with the women's department. We always had to stay super late to recover the store. Management would let certain people leave on time at 9:30pm,(people who had to wake up early in the morning or had kids or something) and leave their work for the rest of us. Additionally, the amount of people working in the store on any given day was never enough. Like I said, I worked the women's department. I'd get to work at 2pm, and there would be clothes ALL OVER THE PLACE. If there had been someone working in the department earlier in the morning and throughout the day constantly recovering, I would have been able to put the merchandise on the sales floor more efficiently. To top if off, I was never able to get my work done because I had to constantly help the slow poke cashiers people, who couldn't keep their lines down. Of course it didn't bother them, because they were usually the workers that got to go home on time. And of course, after 2 years of working there, my pay only went up about 60 cents. I wanted to be the front end supervisor, but instead the promotion went to a brand new girl that always worked as a cashier and barley lifted her finger to help any of us on the sales floor. You may be thinking that I didn't get a supervisory role because of my complaining, but I never complained to any of my supervisors. In fact, I got several of those star cards, and got associate of the month 2 times in a row. Towards the end, I was so burnt out that I'd notice people shoplifting and get a pretty good laugh about it. There were these women that used to come into the store who were notorious for shoplifting, and one time put a $5 tag on a pair of Nike shoes. Being as fed up as I was with the place, I rung them up and pretend like I didn't know what they were doing. The day I passed training for a new job, I walked into that store at my scheduled start time and quit. Management saw it coming and even planned to have someone cover my shift. It was the best feeling ever. So before you know it all customers start complaining about the employees, why don't you ask yourself if you could do the same job for less than $7 an hour? Oh, you think you can? Why not trying to sweep up piles of women's underwear off the floor with an industrial broom because the customers throw it all over the place? Good riddance. | |
| Kimberly Evans | 12/27/11 |
| I visited Ross on Dawson Rd in Albany, GA. There is a manager there named Camelia and she is very rude. I have complained on her before, I called the customer complaint number, and I tried to contact the district manager a few times. Someone from the corporate office needs to know that Camelia is rude to the costomers and the employees. I know she has had many complaints before. Why is she still working there? | |
| Tami | 12/22/11 |
| First I'd like to say I'm not an employee of the Ross family nor will I ever be. I'm a paying customer and I do love shopping at Ross. Most of the problems people complain about come directly from CORPORATE HEADQUATERS! Do you have any idea how many RUDE CUSTOMERS these employees have to deal with on a daily basis? People complaining because the store will not give them discounts for various blimishes to garments and such. Trying to return worn and soiled clothing. Asking for additional discounts on items that have already been marked down. Do you people realize Ross is a Discount Store? How much of a discount would be good enough for some of you people? Should they just give the merchandise away just because you want to get something for nothing? I happen to love the people that work at the Ross I shop at. I know for a fact the garbage they deal with. Not only from the customers but from their lazy managers. I've witnessed first hand managers berating employees because they call a manager to the registers because a cheap shopper couldn't get their way from the cashiers. Do you realized especially at the holiday season that some of these employees you are complaining about are working 10 or 11 hour shifts everyday just to come in and deal with some snarky customer who is trying to return items they didn't even purchase at Ross? When the cashier says no, they can't discount something or that they can't return something, they are quoting CORPORATE rules. The employees nor the managers have very little to say about CORPORATE policies and have to follow them. It really pisses me off that some of these ridiculous people have the nerve to contact Ross's Corporate office to complain just so they can see if they can get something for free. How pathetic have people become where they seem to think because they are a customer they have the right to treat the employees like second class citizens. They work for a living just as much as everyone else. I'm sure none of you have ever had a bad day and wanted to slap the smug face off of someone. Of course not, you're too busy living in your glass houses and counting all the discounts you collected this week for reporting under paid/over worked employees. I would never in a million years work in retail. The crap these people put up with for minimum wage is down right shameful. I can tell you those guys in the Corporate office coming up with these rules want to make money and if they are already selling this stuff at a discounted price they aren't going to discounted just because you (the customer) are an asshole. Calling and getting people fired only means some other individual will replace them and tell you the same damn thing the guy you got fired told you. Do you see the cycle? Now if someone is truly being an asshole to you, then sure, complain but if someone is just telling you store policy and you know that what they are saying is true, don't call and complain about the employee. Call and complain about Corporates Policies. Customers are always trying to get away with stuff and then blaming the employees. Switiching tags on items to see if you can get away with it is STEALING. Shoplifting is STEALING. Crying wolf about employees should also be a crime. You are stealing from them and their families. Get over it and just do the right thing. I promise it doesn't hurt a bit. Simple acts of kindness should include giving a little grace to people. No one is perfect and THE CUSTOMER IS NOT ALWAYS RIGHT! | |
| Cece | 12/21/11 |
| OMG I have never seen so many negative reviews, on any one store, in my life. Ross happens to be one of my favorite stores because of the discounted prices. It would seem like the only people that are reading these reviews are us (the customers) and employees. I am wondering if management, especially the CEO, has read any of these comments. Or, is he waiting for an invitation to be starred on Under-covered Boss. Today, that seems to be the only tool that awakens management's humanity. Otherwise, they are so far removed from the realities of their customers and employees. | |
| aga | 12/19/11 |
| A new Ross store has just opened up in Schaumburg IL. Since today was my day off I decided to stop by and see what they have. Unfortunately, I have nothing good to say. As soon as I got in line the cashier decided she needs to take her lunch and left a full line of people with no one at the registers. Finally, as people started walking out someone paged a cashier to open up a register. Once she started scaning the first item she right away aksed me if I'm paying cash and I responded no I will be paying with my debit. She said go ahead and swipe your card now. I did't think anything of it and went to swipe my card before she scaned all my items. When I got home I looked at the receipt and something didn't seem right I felt like I paid too much. So I started to counting the items on the receipt and I compared them to the attached tags. On the receipt I had 9 items but I only brought home 8 of them. I know exactly what I purchased and I don't know what that 9th item on the receipt is. Now I'm thinking she told me to swipe my card while she was scanning so I would not pay attention to what she is scanning. I paid for something that I don't have and something that I didn't even pick. I would love to go back and show the receipt and the items I have purchased, but how am I going to prove that I never came home with the 9th item or that this item never belong to me. What did she do with that item? Did I pay for something that belong to her? Did I just get her a gift? What should I do? | |
| Jessica Pineda | 12/20/11 |
| I love Ross prices so that only I guess is worth a star but other than that, Ross has got to be one of the worst stores. The lines are always confusing and extremely long with only maybe one employee working even during Christmas time. Last week when I was trying to shop with my 1-year-old and 4-year-old, the security person started following me around the store. It was very unnerving. I had a tight jacket on that wouldn't have even allowed me to sneak candy into a movie theater on and a small purse. I am not sure why he would be following me. I wanted to look around more but said forget it, to go stand and wait in the 30-minute line to checkout. He was still looking at me even as I was trying to check out. Their security people need better measures to prevent shoplifting. This is only scaring away customers. I have no problem if the security person wants to stand at the door and check customer's purchases on the way out. Also, for over a year now, the merchandise has been sparse. I used to be able to find tons of stuff and now I'm lucky if I can find one thing to buy in the girl's clothing section. This store need a major revamp!! When I went today, I decided this is my last time going there. I would rather spend a few extra dollars and go somewhere else. | |
| liz | 12/12/11 |
| dds store on mccart fort worth tx need help and run store better help help help | |
HispanicGirl  | 12/3/11 |
| After reading all these complaints all I want to say is that yes Ross might have some rude employees but then again, you find them everywhere. As for the person giving a long list of complaits about how Ross employees need to stop speaking Spanish and get with the system and speak English, well the news are that the United States is becoming more Hispanic than even. If anything the language that should b learned here in US should be Spanish. Sorry to say, but as much as some people might hate it Hispanics are taking over. Before you know it people who only speak English will have to learn to speak Spanish. Getting back to Ross employees, not all of them are rude, there are some descent stores and very clean here in Houston TX. People will treat you as you treat them! | |
| Current Ross Employee | 12/4/11 |
| I currently work at a Ross in California. I must say the only thing keeping me working here is the fact that no one else is hiring. I've been working here for over a year and a half now, and I would say that I am one of the most dedicated hard working employees we have (Managers and customers have told me so.) I understand starting employees at minimum wage, but after a year and a half, I'm only making 30 cents more. This has taken a serious toll on my self esteem and feeling of self worth ("My hard work is only worth 30 cents to you?") Not to mention that our "Star of the month" system is seriously messed up. The only people that get Star Cards are the ones who are manager's favorites. I've seen another employee get a star card for something that I was doing for 3 hours. On another note, I was excited to hear that I was being promoted to a Frond End Supervisor (FES) and a Back Up Manager On Duty (MOD). I've been working as an FES for about a month now and I have not received any kind of pay rais (More responsibility for the same salary...?) and I have still not received training for the MOD posistion I was promised. IN FACT another employee (who had only been working for 4 months, and had no previous retail/management experience AT ALL) was given my promotion. I could go on and on forever about the things I'm unhappy with, but I'm only going to add one more thing. The Store Manager at the store I work at is extremely enethical. She will clock in and stay on the clock for 12 hours, giving herself overtime, then cut eveyrone's hours claiming "We've got too much overtime," then continue her same 12 hour shifts. I get that managing a store is time consuming, but 12 hours a day is ridiculous. When employees tried to confront her about their hours being cut, she literally SLAMMED THE DOOR IN THEIR FACES so she didn't have to deal with them. That's not what managers are supposed to do. One more thing she does: Tell employees that they're not following dress code when she HERSELF is not in the correct clothing. If she is not fired, she needs some serious work with another manager to increase her management skills. | |
| Nelly | 12/4/11 |
| Ross Dress For Less 4760 Manzanita Avenue, Carmichael, CA (916) 972-0426 This store has the most awful customer service of all. I was looking at the juniors sections for some tops while all suddenly this former employee of Ross came behind and pushed me to hung a couple of shirts in the rack. I told hey you just pushed me and she totally ignore me. I went down the aisle to look at some coats and while my daughter was sitting in the shopping cart and the same employee came a second time with some hungers and shirts to hung in the rack on that same aisle and hit my daughter in her arm wit the hungers and clothes she was about to hung in the rack. At that point I told her.. do you realize what you have done and she totally walked away... I tried to get the store manager but they said that she wasnt available for me to report the incident. I told the guard that I wasnt leaving the store without letting the supervisor or the store manager know about what just had happened. It turned out that the store manager named lline was at one of the registers and she had heard everyting I told the guard. I told her that I would call corporate and let them know how they were covering each others back. They stated that the employee was deaf and I told them oh really she is deaf but not blind and she hit me and the baby twice.They kept covering each others back and at that point I told them I will call the Ross Corporate #. I know my english is not that good and that is why they treated me with discrimination. Someone please help and reply. I am a minority and I felt like me and the Baby were treated very innapropriate by the Ross Personnnel. If we Dont't report this kind of issues this evil people will kept getting away with it. | |
| Amanda Mullany | 11/30/11 |
| Last night I stood in line at the Pacifica, Ca Ross store. There was one lady ahead of me. Keep in mind this is the holiday season - only one checker was helping customers. She slowly rang up ONE customer for over 40 minutes. Finally, she called in the middle of the transaction for back up. A very tired looking lady reluctantly came up to ring up the lady in front of me. She was very worried that taking time off the floor would get her in trouble with the boss apparently. Another young girl also came up but actually never helped anyone...Long story short, after I was finally rung up, the original checker was still with her original customer slowly ringing up things. I would have asked to speak with the manager but my arm was in serious pain from holding all my items for so long in line. I left very tired and very upset. I know this is a discount store, but in order to stay in business you should probably be willing to take people's money... | |
| EX-stocker | 11/11/11 |
| It has been a month since I quit at Ross and still no check, This is 100% BS, Ross needs to give me the money I earned. When I started they said I would be working Monday-Friday, they lied and only gave me 3 days a week, 4 hours a day, which is nothing. Then they started only giving me only 1 day a week, all the way down to not scheduling me at all. If you have never worked for Ross I recommend not even applying. SCREW ROSS | |
| Disgruntled Employee (Vacaville CA) ROSS | 11/10/11 |
| First of all I want to say that I am a very hard worker and will do my very best to finish a task that is given to me by my supervisors. But this is getting ridiculous ..supervisors show favoritism with certain employees that are "friends" and let them boss the other Ross employees around. They also give us a rate/per hour ratio for the stock room and give us impossible goals for the day and then yell at us for not getting the job right. In addition, they make us do extra duties around the store when ever they need us in the front but they still clock us for the hr/box ratio that is then calculated at the end of your shift. We are to the point that we are not even allowed to talk while we are in the back. They believe that if we are talking the we are not unpacking boxes. When obviously the reason we cant get the quota is the lack of workers put on shift for the day. Its almost to the point of a "sweat shop" atmosphere. I worked in the Ross in Melbourne Florida and the work environment was nothing like this. There is no checks and balance and the senior leadership are very stuck in their ways and have this "you cant touch me attitude"... Due to the quotas not met for the 3rd week in a row the supervisors decided to have a meeting with all the employees and had an open floor conversation and what was going wrong in the store. Obviously nobody decided to voice their opinions for the fear of getting treated differently of even fired from the job. So the supervisors told us to have a one on one session to talk about our performance. When it was my turn to voice my opinion on my "one on one" with the supervisors and it was then that I decided to let them know about the favoritism, abuse, and poor leadership in ROSS. Thinking that they were going to be mature/trained enough to fix the problems that we been having in our work environment.... Oh boy, was I wrong!!! Ever since that I voiced my opinions I been taken out of the schedule for the 2nd week in a row and they cant explain to me why this is happening. All they do is brush me away by telling me that they are too busy to talk to me. We definitely need a representative from ROSS to check this place out and correct all this abuse to the employees of Vacaville CA. | |
| tuttibinks58 | 11/5/11 |
| Today I visited your San Diego "Sports Arena" store and I couldn't believe how filthy it was. I finally located my items to buy and I proceeded to pay with an American Express, the cashier had completed the transaction and never asked me for my ID. I then proceeded to tell her to please ask everyone for identification when using any kind of a credit card, she bellowed at me "I was going to, but you didn't give me a chance! I then asked to speak to one of the managers, after a few minutes "Javiar" showed up. He replied, "what's up" and I explained what had happened. He then said that sometimes they forget to ask for identification, especially if they are so busy. I also showed him how dirty and unkept the entire store was, he replied "Mam, we are doing the best that we can do. We are just too busy to always do a through and correct job, so we just do what we can do" I explained that settling for mediocre behavior from yourself and employees is unacceptable, because there is no reason to not have a clean and orderly story. Correct me if I am wrong, but arn't your sales and repeat customers what your company is all about? If you want people shopping in your store, then you have to teach your employees to "always" do the best job everyday. There is an old saying "If a job is worth doing, then you do it the right way" I also noticed that there seems to be at every location a certain ethnic group, and it is true that they don't talk to you if you are light skinned. They ignore you, and are very rude to you. Also, if someone doesn't even speak English enough to communicate then you kind of wonder if they are legally here in the states. People need to understand that a job isn't just about putting in your hours, it is about taking pride in your work. Everyday you go to work you should do the best job, if you do not then you have no one to blame but yourself. No one wants to hire lazy, racist, inefficient people. As a result of lack of caring in your stores, I am sure that your damages are huge, I constantly see clothing laying on the floor. Shoes are perpetually lieing in the isles, and I pointed out to Javiar that this is a fall risk. He replied " well people are use to it" it is impossible to keep this store clean. I would suggest that you get a handle on your stores, because "Mervyn's" finally closed, and you could very well be next. He told me that if I want better service then I should shop at "Nordstroms" "Macy's", because they don't have time to be efficient. If you have time to go to work, then you might want to better arrange your time. Better yet Ross employees, go and get another job! Leave so that they can hire someone who cares and takes pride in their company. I am so sick and tired of people doing a crappy job because they don't like where they work, get over it and leave! | |
| Tuttibinks58 | 11/5/11 |
| After reading most of your complaints I noticed several things; (One) your management seems to possess little or no people skills, and are extremely abusive to their employes. (Two), they don't feel that they or their employees should be cordial or polite to customers. When you work retail, the customer is "always" right! learn it, live it! (Three), keep your stores clean! I see your employees constantly step over clothing and shoes, and just keep on walking. Four, you need to stop being families baby sitters. Do not allow children to be in the store without their parents, they run around and make messes everywhere! (Five) If you have a perspective employee and they can't speak English, then they need to learn it. In the U.S. English is our primary language, get over it. (SIx) Your employees actually tell prospective buyers "If you don't like it here" then go somewhere else like "Nordstrom" "Macy's", seriously! you are ok with your employees suggesting customers to shop "elsewhere" how are you going to stay in business with employees and management with this kind of attitude. (Seven) if you don't have time to put things away immediately, then put then in departments in separate carts. Then call up employees to take one department, and put the clothing away. (Eight) A lot of hispanic workers are extremely rude to light skinned people, and will speak Spanish right in front of you. If is necessary to speak a second language, then they should listen to the customer if it is needed. Customer service is about taking care of the customer's needs, and making money for your establishment. They need to get over this attitude of "If you don't like it shop somewhere else" Being polite, kind, caring, efficient, clean, helpful is par of working any job in your life. And it is paramount in interactions with everyone, this attitude is jus inappropriate. If your employees want to play the "pity part" of well we don't get paid well, the managers scream at us, the light skinned people alway have more than us, so why should we be polite to them. The answer is simple "because that is the way it is, we should always do the best job! even if the job you are currently working is not the most ideal one. Because when someone calls to check on what kind of employee you are, they will tell them. She/He was lazy, messy, discourteous, unhelpful, spoke in a language that not many understood, had terrible customer service skills. And guess what your credibility goes down, because your attitude stinks! And in turn "no one" is going to hire you! So grow up Ross employees and managers and get it together before you ruin the business! (Eight) Language (Spanish) speaking is perpetual on the floor, why are they speaking anything but English in a work environment? Because most everyone speaks "English" so they are not serving the bulk of your customers, they are lazy and do as they want and they can't speak English. Thus means you need to instruct them to go and take some "Free" English classes, they are everywhere in the United States. (Nine) It appears that the only accommodations being made in your company, is to and with your Spanish speaking employees. The reason that other companies are so successful is because they are about customer service, and they are people oriented! (10) So if you want to clean your company up I would suggest that you begin to only hire people who really care about helping people, maybe ask them what their goals are in life. If they have none, then that will tell you how they are going to treat other people. A person with no drive in life couldn't care less about you or your company, so begin to weed out employees who don't care about anything! McDonald's is always hiring, because the is the best job that they will be getting with their poor attitudes. Everyone starts somewhere, but you have to make your life happen. (11) The racist/ethnic behavior that I constantly receive in your stores is appaulling, I am part Spanish but I am light skinned. I also speak spanish, but they naturally assume that because I am light skinned with blue eyes I must be a stupid caucasian person. They continually speak in Spanish and say nasty things to you, it is like we should be thanking them for taking our money. I have worked hard for everything in my life, I was a single mother, I almost died from cancer, and at 51 years of age I graduated from college. i am now in the process of going to Nursing school, and I will finish. No one helped me, I did it all on my own. So I am sick and tired of this attitude that "light skinned" people get everything free, or that they have an easy life. Your life is what you make of it, and having a sucky attitude with help you get nowhere fast! The next time you "Ross Employees" wonder why you can't do better in your life, it is your whole attitude. You don't take pride in do the job the correct and right way to begin with, so think it over and "put on your grown up underwear" and make your life happen! | |
| sg | 11/7/11 |
| I applied for an HR position. Was contacted by the "zone" manager who apologized and said she'd "call me right back". She never did. Then she would call and not leave messages but her name and number came up on my call log. We played telephone tag for several days. I finally left a message saying, "let's set a time to talk" so we can both be available. Then all contact ceased. No wonder they are still advertising this position. If the HR Zone manager can't even manage a telephone interview how does she run the zone??? | |
| Sad | 10/28/11 |
| I was told by the manager at one of the Ross stores during the interview that I got the job, he explained the process and congratulated me for getting the job, it has been more than a month and no one ever called me back. I tried calling to speak with the manager and after two weeks of trying to contact him I did and he responded that he interviewed so many people he didn’t remember me and he will leave a message to another coworker to call me back because she was in charge of calling the people who got hired for further instructions, it has been a week now from that call and yet nothing. If they changed their minds in giving me the job they could have at least called and apologized, and it’s not like I have a bad record, I’m a college student that gets mandatory background checks done every semester if I commit a crime I get kicked out of my major program. So why didn’t they ever call me back? =( not nice! | |
| erika | 10/19/11 |
| I submitted an application and received a call 5 days later for an interview Once I got there I saw a few more people waiting to be interview It was a group interview, something I have never experienced before The manager said the reason why they do this type of interview is because they hire based on personality and availability, "so basically during the interview your personality will shine or it will die". I personally did not like this because there were too many of us , 15 candidates! And the manager didnt even let us know how many positions were available He said he was not gonna tell us He also mentioned that the hiring process could take up to 1 month and that he believe in trial of firing process Why would he even mentioned that? The gropu interview took almost 2 hours and to me honestly that is a waste of time I mean, if this is how they conduct the interviews ok, but at least dont call too many candidates at the same time especially if there's just one position available, why would you call 15 candidates!!!? | |
| Julia | 10/14/11 |
| I wonder why you people don't shop somewhere else? Oh yeah because you can't afford to. Don't expect Macys treatment at a discount store. Personally I'd shop online | |
| Disgusted Former Employee | 9/24/11 |
| I started working for Ross eight years ago when our store opened in Logan, Utah. I worked as a cash office manager, front end supervisor and cashier. I have worked retail/customer service for forty years and have been a valued employee receiving many awards and I know I was a reason why customers shopped our store. In May of this year I was terminated. There was a new manager hired four months before and I knew from her first day I was going to be fired. She is the poorest, coldest excuse for a manager that I have ever had to work for. I have sent letters to Ross Corporate with documented reports about not only how I was treated but at least 1/2 of the other employees are treated also but no response. I feel that the managers district manager was included in the betrayal. No one should be able to reduce ones pride and dedication like she did and I am very saddened that Corporate has not responded. It makes a person wonder what does matter to a company. I know it's not the importance of a true, loyal employee. | |
| EX-EMPLOYEE | 8/21/11 |
| as a ex-employee, just to justify and for customers to understand them. We are human beings we have dignity and feelings like everyone else. Its not workers fault the way they behave a times, we are hard workers( U need to a this place) fun and respectful toward each other, and customers. Maybe some of this employees were mistreated and yell at, which managers love to do.they belittle u at times in front of other employees or even w/customers around. The majority of managers are rude, mean, and very disrespectful to their employees. I work many years for Ross and believe me I seen many managers come and go at this store,and only one that i can remember knew how to treat an employee w/respect. Managers should be the ones to get training on how to approach employees if need to discuss work related issues, [so what's all this about TRUE BLUE]MANAGERS.They get no appreciation after a very hard day of work. So how are they to have a smile on their faces. So customers have patience w/them.And for the long lines, payroll is always an issue,no money no hours for more cashiers on registers | |
| DConway | 8/25/11 |
| I love ur stores..especially greenbriar shopping - fairfax va. Stores inventory A+... don't like seeing Security guards returning merchandise...makes me feel uneasy about front of store | |
| Shirley | 8/29/11 |
| I'm very disappointed in your Sonora store. They continually make everyone stand in one line waiting for the next available cashier when they have been told to not do that by corporate. Also they have started a new program for the try on room. It would work out fine but they don't have any signs letting anyone know what to do. If you forget your hanger in the room then they demand that you go get it. I'm not sure what their job is if we do everything for them. So very rude to the customers and they treat everyone as if they are trying to steal from them. I'm so turned off by their unfriendliness, that I don't want to go back. It used to be a great store, I'm not sure what has happened in the last year! | |
| Tehraleigh Martin | 9/12/11 |
| Im really disappointed at the lack or customer service I recieved calling corprate today. I went to ross on thursday September the 8th at 7025 West 88th Avenue, westminster colorado. And bought some new pants, shirts, and shoes. On September 9th I wore all my new cloths going to a friends house while crossing the street I was hit by a car. In the hospital they had to cut off all my cloths and my shoes were scraped and ruined. I called corprate customer service and asked them if thier is anyway I could possibly take back the cloths. I know it was a long shot but I thought maybe ross would understand my situation and help me out with a simple outfit. When I told her the story she immediately shut me down and said they can do nothing then hung up. I really expected more from this company. Even though It was not ross's fault of course. I thought I would have gotten even a simple gift card in exchange for my brand new cut up cloths. | |
| Faith Turner | 8/25/11 |
| Why is it that no matter what Ross store I go into, the lines to check out are horrendous and the managers just stand there and watch the lines get longer. As a former retail manager in a Lowe's store, we were expected to jump on a register whenever there were more than 3 people in line. Obviously, customer service is not a priority for your company. I can tell you that I have been in Ross stores all the way across the country and the service is the same in all of your stores. Lines, lines, lines. When your are expecting someone to work for $7.50 an hour, I guess you get what you pay for. | |
| Ross employee | 7/22/11 |
| I work at Ross Department store in Pensacola Florida on the Corner of mobile hwy and Fairfield, and me and my coworkers checked our schedule and we are only scheduled to work 4 hours a week, so our 2 week check will total 8 hours, now i got hired for part time but that is just unheard of. I think the boss is trying to make us quit by giving us such low hours,and i believe by Law if your hired for part time they have to give you atleaste 20 hours a week. This store is not treating there employees right at all and need more training on how to be managers.They also DO favor there employees, all the "black" girls are getting there "star cards" while the other races can do the SAME thing and not get a darn thing, my assistance manager just so happens to be racist and favors the blacks over the whites. Now even though our managemant sucks the fellow employees are awesome, there all nice and there is NO drama! If the managers would treat there employees as good as they said they would during training then this would be a good job. | |
| Janice Norwood | 7/25/11 |
| I have not had any former complaints with the Ross Store in Mesquite TX, but today my complaint is on a CASH/CREDIT PURCHASE and the RETURN of an item less than the CASH amount ($20)I had given. I had purchased multiple items and was returning a single $18 item. I had the receipt from last week, but they still WOULD NOT GIVE ME my CASH but said the COMPUTER AUTOMATICALLY CREDITS the return back on my CREDIT CARD. That is not acceptable. This has never happened before in any of the stores I shop at, including this one. Had I CHARGED the whole total, I would expect this but that is not the case here. I'm considering if the savings is worth this unfair practice and what can be done??? | |
| Stock Employee | 7/4/11 |
| This is my first job and it feels like a legalized sweat shop managers always write you up and give you attitude you work in a hot stock room lifting heavy boxes for the smallest amount of pay they can give you. DONT WORK HERE IF YOUR SMART THERES A REASON THEIR ALWAYS HIRING!!! | |
| VERY Disgruntled Employee | 6/27/11 |
| As an employee of Ross, I too agree that it is the worst place in the entire world to work. The management treats the associates like a piece of crap, you don't get proper breaks, you don't get many hours unless you are in the "clique", and on top of everything else, some of the customers are extremely rude too!! Rude mgmt and rude customers--how much does someone hve to put up with. Ross is acutally getting away with slave-labor. Everyone that works there has at least four or more jobs to do. You barely finish one task then they have you doing another. Forget about getting a break if you happen to work in the fitting room. All the other associates will ignore you (unless they are new) and you feel like you are begging for 15 minutes to sit down or just relax!! As soon as I get another job, Ross can pound dirt--I am sick of this labor/boot camp. If I could rate this corporate it would receive a -5 STARS (and that means minus)!! | |
| Kim | 7/1/11 |
| I was hired at Ross, but because of somethings on my background report i could no longer be offered a position.. I have never been to jail, i have never stole anything, i never killed anyone, i have no dui, other than those things i should have still been offered the position which was just a part-time position. I was very upset by this,i don't shop at ross, but for sure i will never shop there. No one is perfect, i am a good person who would have made a very good employee. I say to bad for them. | |
| Judy Blake | 6/9/11 |
| I was at your store today (6/9/2011) in Lakewood, Colorado, at the Alameda and Wadsworth store, with my two granddaughters ( ages 4 and 7). The little one was in the basket properly seated in the seat and the older one decided to step up on the bottom bar of the cart where the handle is. When she did that, the whole basket tipped over towards the handle and fell to the floor. The older girl tried to jump off and catch the basket before it hit the floor, and subsequently caught it with her leg instead. The little one hit her pelvic area on the bar between her legs and they both got quite the red mark and bruise. I did not complain to anyone in the store ( though there were several other shoppers around me who witnessed the accident and offered to help) I just wanted to ask that you consider readjusting the baskets or maybe making an adapatation to them because the small front end is very light and the back part (where the handle is) is much heavier and easily tipped. | |
| Disgruntled customer | 5/27/11 |
| Today I stopped into Ross went to the jewelry counter which is located just inside the door. I saw a necklace I liked, so I asked the clerk behind the counter to get it out for me. She answered, "I don't work in jewelry. You'll have to ask her." The woman she pointed to was about 3 feet from me, so I greeted her with a smile, at which time she left her post and proceeded to walk to the back of the store. "OK," I thought. "I didn't need that necklace anyway." I then busied myself looking through the clothing. After about a half hour, I had found a couple of dresses, a couple of tops, and some really nice sunglasses cases. I grabbed four of those. As I approached the only check-out stand that was open, the young lady at the register said to me, "Sorry. I am closed now." I looked around helplessly, then asked her, Is there somewhere I can pay for my things?" She shrugged her shoulders and dismissed me there and then. Suddenly another young lady approached another register. Quickly I presented her with my things, thinking the purchase was coming next. But when I asked her if she was going to open the register, she replied, "I am not a check out person." "Who is?" I asked. "I don't know" she answered. Next I saw a lady standing by the front door. I went to her and asked, "Is there a register open." "Number 3" she said brusquely. "No" I said. She just told me she is closing. "Oh." "Is there another register that will be opening?" "I don't know." I placed my things upon the nearest counter, and plaintively said, "There is no one to help me," at which time I walked out the door empty handed. What a bunch of untrained, unprofessional morons!!!! I wil not be back. | |
| Disgusted In Tucson | 5/27/11 |
| HORRIBLE and RACIST STORE on Broadway in TUCSON. MARICELA is an awful human being and should NOT be a manager. The location is welcoming to Latino's and hateful to caucasions. I have seen it REPEATEDLY and had friends and neighbors tell me similar stories of horribl customer service and prejudice. I will shop at TJ MAXX and MARSHALS instead. Forget spending my hard earned money at ROSS. ROSS is aparently in the practice of poor business, bad customer service, and racism. I read this page of complaints.....SOMEONE @ the corporate office needs to log off of their facebook and get to work .....your company is in the toilet with it's reputation .....The ONLY time I will be @ ROSS is to PICKET TO HAVE THE STORE CLOSED!!! Jerks ! You obviously don't care corporate ROSS...according to testimonies on this page...you are rude, don't return calls, you don't hire good employees, and when by accident you do hire a good employee, you then mistreat that person and they quit. I hate your kind of company ROSS...you drive out small businesses and then treat people like the dirt on your shoe. I too have told EVERYONE i know, family, friends, co-workers, and neighbors of my horrible experiences @ ROSS and have urged them to spend their dollars else where. YOU CAN NOT TREAT PEOPLE LIKE THIS AND GET BY WITH IT!!! KARMA AND THE LAW WILL TAKE YOU DOWN !!! So whoever in that coporate office is purchasing new T.V.'s for your home, and planning the vacation in the carribean....How bout you pop your head back out of the clouds and be accountable to DO YOUR JOB !!!! DAMN CORPORATE SCUMS! | |
| Current Employee | 5/21/11 |
| This is the worst job that I have ever had. The only reason that I continue to work at Ross is to pay my bills until I find another job. I have almost ten years in customer service and there is no such thing as customer service at Ross. There is never enough cashiers on the schedule to properly take care of the customers. There are gaps of up to three hours before there is more than one person on a register. Unfortunately, the store I work for continuously pulls stockroom employees to train them to run a cash register. I want to know how fair is that to the stockroom lead to lose associates that could be processing merchandise. The store manager favors the most non-productive area supervisor over the two that burst their humps daily trying to get things right. She also talks down about the new assistant manager to this area supervisor. I personally like the new assistant manager because she is respectful, fair to all employees, and extremely hardworking. An employee spoke with the district HR manager about the store manager and the district HR manager went back to the store manager and told her everything. This caused the store manager to yell at the employee. I always thought that complaints against store manager were private conversations and that there should be no consequences for the employees who complained. I guess Ross is on a different wavelength than the rest of the business world. The people who run the corporate office have no idea of how to truly run a company. I'll make a few suggestions. 1. Get an actual timeclock. It makes no sense to clock in/out at a cash register, especially when there are customers in the store. 2. Stop changing processes. If it's not broken, don't fix it. 3. Use shoe boxes, they keep the shoes neater. 4. Get hangers that cannot be removed from the racks. This will cut down on the large amount of hangers in the store and on the floor. 4. Hire more people to work the sales floor to help customers. 5. Have a back office person to field all phone calls. It is so unfair to customers checking out to have a cashier interrupted, to field phone calls. 6. If 15 minute breaks are mandatory for certain associates then they should be allowed to take them uninterrupted. 7. There should only be one FES (full-time) and the FES should never run a cash register unless absolutely necessary. He/she should be free to access change, the jewelry and fragrance cases, assist customers and restock bags, register tape and wrapping paper. 8. Take a hint from The Home Depot as far as how their associates are trained before they are let loose on the customers. | |
| Michelle Lordi | 5/21/11 |
| I just came from the North Miami store located on biscayne blvd and 125th street..As the cashier was ringing up my items, there was a jacket that had a ticket which marked "2 piece set" and he told me he could not sell it without the bottom so i said ok and went to look for the other 1/2 (which i did not know if it was pants or a skirt. I found more jackets just like it but they had no bottom as well so I asked the manager if there was anyway that i could pay the price marked on the jacket and just forget about the bottom he said no..Soo i asked if someone could help me find the bottom and he replied "I have no one to help you." With that response, he clearly did not care if I made any purchases or not..Soo then i left and did not buy anything..Thanks to the manager Curtis for saving me an extra $200 in my pocket!!! | |
| Ellen - Concerned Shopper | 5/14/11 |
| I am an avid shopper of Ross. I live in Alexandria, Virginia and I would like to lodge a complaint against one of your stores located on King Street in the Bailey's Crossroads Shopping Center. I was in the store today, Saturday May 14th and I was appalled by what I saw. Firstly, the manager was outside smoking against the wall. When I went inside I couldn't believe what I saw...the store was a pig's pen. There were only two cash registers open for checkout and there was a line of at least 15 people deep in one line and about 20 in the other. The manager finally came inside but instead of opening another register all she did was sort hangers. This isn't the first time that I have walked in this store to find the lines so long that people get disgusted and just leave their items where ever. Once again the same manager did nothing. She proceed to again sort hangers which was totally ridiculous. I live right down the street from this store and as convenient as it is for me I refuse to go back. I've been in retail before and I can honestly say that this individual will run your store into the ground. The people that work there need a good manager and the store needs to be cleaned up ASAP. | |
| Just concerned!!!! | 5/14/11 |
| I'm a resent employee of Ross and I must say we don't get payed enough for taking in disrepectfull customers/or managers for that manner. I feel for most of the employees still working for Ross. The store alone doesn't listen to their employees what make's you think they'll listen to the customers. They work the employees there down to the bone and still expect 100% the next day. Some of the store's are good to work for but not enough staff on schedule (skeleton crew most days). And the store follows California Law's in some states. They really don't hire full timer, mostly part-timers, and if they don't make sales they cut hours fast. Your purchases are not paying their wages, your paying Ross for merchandise at a lower price of savings they pass on to their customers. Have you not noticed most of them are getting payed minimum wages and not making 40 hours a week, but less then 32 hours. Here is a run down of fitting room policie's your allowed 8 items on hangers to go in(which they should have a sign out now)two piece items are counted as two pieces. Your allowed to exchange items if you have more to try on, but you need to bring out your number and items on a hanger you took in first(employee did'nt make the policies, Ross did). You are now allowed to try on underwear over your own (gross/you don't know what kind of koodies they have or if there wearing underwear)I've had some come out with blood drops on them(euhew)MOS. No Ross accessories or handbags allowed, you shouldn't be taking in drinks either. They also get rip off too by others in your neighborhood. For the amount of work and BS the sales associates have to put up with, come on people, they pay taxes also and being kind doesn't cost anyone a whole lot. | |
| | 5/14/11 |
| GOODYEAR AZ ROSS ON LITCHFIELD AND MCDOWELL MANAGER DIANA WAS THE RUDEST PERSON I HAVE EVER MET I CAN'T BELIEVE WHAT I SAW SHE SENT A DISABLED CUSTOMER TO THE END OF THE LINE WHEN THE REGISTER SHE WAS AT CLEARLY STATED IT WAS FOR DISABLED CUSTOMERS HER RESPONSE WAS YOUR NOT IN WHEEL CHAIR WHEN THIS LADY WAS USING A WALKER SHE WAS OBVIOUSLY DISABLED BUT MANAGER JUDGED HER ON THE FACT SHE WASN'T IN A WHEEL CHAIR WOW SHE NEEDS TO GET FIRED !!!!! | |
| JAN GANN | 5/4/11 |
| I AM VERY UNHAPPY WITH ROSS I SHOP IN THERE ALL THE TIME AND I AM VERY FUCKING PISSED OF THE RUDNESS I GOT FROM ONE OF YOUR EMPLOYESS .FOR THE INCOMVINCE I WOULD LOVE A GIFT CARD OF SOME SORT OR I WILL NEVER EVER SHOP AT YOUR STORE AGAIN I WILL GO OUT OF MY WAY TO DO TO THE ONE AT COBB PARKWAY THANKS MY ADDRESS IS JAN GANN 984 BANK ST SMYRNA GA 30080 | |
| abismally poor service | 4/9/11 |
| If I could rate the experience I had at Ross less than 1 star I would. The trenton store in mcallen Texas had a wait of over 2 hours. There were only 2 cashier open and about 50 customers in line.I sincerely believe something must be done. They should restructure stores checkout completely and have self check outs, this would expedite the process. Loss prevention is around and if they would do their job we could do without cashiers and this would save customers time and the company money. Corporate people are so stupid. Think people! | |
| Worst experience! | 4/11/11 |
| This is an email I sent to the Ross customer service! Not sure what good it will do, but my family will not tolerate racism! "Hello, I am contacting you today because of a situation that happened in one of your stores. One of your workers followed us around the store as if we were young juveniles. My mother and I have never felt so uncomfortable while shopping. Everywhere we went in the store this man was right behind us. He even got a fellow co-worker(female) to watch us while in the underwear section. While we were waiting for my aunt by the dressing room, this guy was "helping" the woman that worked that part of the store. He turned his back to us, and we know he whispered something to the woman because right after, she peered around him to look at us. This happened several times with different workers. By this time we were confused and angry as to why they were acting this way towards us. So we decide it is time we check out and leave. As we walked towards the front, 3 different women followed us and walked to the front store security guard. All of them staring at us and speaking amongst themselves. At this time my aunt spoke up. She asked if there was a problem. One of the women replied with a no. My aunt new better and said, "We've noticed one of your workers have been following us around and we want you to know that makes us very uncomfortable." The lady then replied, "I'm sorry he made you feel that way, but he's doing his job to protect our assets." My aunt then said, "Well why is he only following us?" Her answer was "He does that sometimes." By this time I am furious. Not once have I had this problem in ANY store. Being accused of STEALING? We would NEVER do such a thing! I understand that they are just protecting the store and making sure that nothing gets stolen, but following a certain person(s) their whole stay in the store?? and may I also add that we were the only Native Americans in the store! I feel that is not right! We feel as if this guy only chose to "follow" us around because we are Native American. I will also say, we did not buy anything in your store. We left our cart and products we intended to buy in the cart and walked out of the store. I used to shop at Ross every week, but now thanks to this guy, we will not shop in your stores anymore, and we will be sure to let our family and friends know of this situation." | |
| lisa henderson | 4/13/11 |
| Ross is Awesome!! | |
| horrible customer service | 4/21/11 |
| I stopped by the Venice Blvd location in Los Angeles CA at around 5 pm today (4-21-11) in hopes of purchasing a Mother’s Day gift. Instead of finding the perfect gift I left the store extremely upset by the disrespectful comments and very poor customer service I received from multiple employees prompting me to write this letter of complaint. As I am a frequent Ross shopper I know that typically two prices are listed; one stating what the item could cost and the other the Ross price. I was prompted to request a price check on a designer purse that had a price displayed solely as $94.99. I simply wanted to know if that was accurate, which I didn’t think was an un-reasonably request during a time when the store was not busy. I approached a cashier behind the counter who rudely stated that the price was listed. I acknowledge that a price was printed but that I still just wanted to make sure. She crassly dismissed my request with a gesture of her hand as to shoo me away stating “I’m on my break”. Frustrated I walk over to another register, after having heard the conversation that has just transpired yet another cashier says, “the price is on the tag”. At this point I think to myself, what is so hard about performing a price check at the request of a customer? I then give the same explanation mentioned as to why I’m requesting a price check in a very displeased voice to which the women states “you don’t have to have an attitude” as she finally scans the item and another cashier mouths out loud “it’s going to be a long night”. I put the purse back and upon my exit I asked for the manager to which the security guard stated that the women who I was just speaking with, the person who caused me to leave the store feeling upset and un-appreciated as a customer was in management; Vinniey at store 414. I am a frequent Ross shopper who enjoys The Beverly Connection, Plaza La Cienega, and Brentwood locations. I don’t expect anything to come of this letter, I only write this for my own purposes as I continue to be bothered by the encounter. I was spoken to so rudely eliciting feelings of profound embarrassment and disrespect by this stores personnel. For my future purchases, I will likely never shop at this location nor would I recommend anyone else too. | |
| Former Employee | 4/19/11 |
| The Ross store in Modesto #0677 treats their employees so inhumanly. The management is RACIST,disrespectful and play favoritism. The manage's name is Billy and hs is a coward,liar,racist,ADHD/bipolor son of a bitch. The management gangs up on employees and makes them feel bad for working there; its no wonder why so many of them hate Ross and talk about quiting.It is a negative unhealthy environment to work in and no one should feel that way at a workplace.It is racist and there is no divesity because there are only 2 African-Americans for the longest time working there and I have see discrimination in all forms. Even for promotions they are turned down; this does not include Ross in the Equal Employment Opportunity category.Ross does not care or show appreciation for its employees and who is crazy and sick to want to work for a company like this? I guess people will find out what Ross is really like once they set foot in this company. I guess mangers get their behaviors from corporate because they dont seem to care or take action on these situations either. They care about making money. But sooner or later what comes around goes around. | |
| | 4/19/11 |
| The Ross managers Billy, Veronica, Sheya and Armen in Modesto at store #0677 are FAKES. They always put on an act for the distict manager Brad and customers(as the above comment also states). They make it seem like its a great place to work in when it is like hell to the employees. What the district manager and corporate should do is have interviews with the workers and see what is really happening and why it has become a negative environment.The employees are great people to work with but its the management that needs help with. It seem like all the Ross stores are like this. There is so much discrimination in all forms,favoritism in scheduling and disrespect towards the employees and its sad because action is not taken. I never wish for anyone to work at any Ross store because of the unhealthy negative environment. A person should never have to go through all the stress and discrimination for shitty $8/hr. | |
| | 4/19/11 |
| Informing managers of how rudely you are treated as a customer is a good thing, but it does not do anything because these managers do not care. They talk bad about customers after they leave and no action is taken. Calling corporate does not help either. What you need to do is telling the manage what you think of them and that Ross store. I know it is not professional, but Ross is not being professional either and you have the right as a customer to act in such a way when Ross managers and employees cannot and hopefully get fired if they do treat you in a disrespectful manner. So go ahead and tell them all the shit you know!! | |
| doris jones | 4/8/11 |
| ross couldn't have come at a better time. because with other dept.stores closing, we need ross and you just can't beat their prices. you can shop for your entire family at ross.i wish you could open up a store in every other zip cod. | |
| employee | 4/9/11 |
| I work at the Ross in Hawaii & it is a very unhappy place. The only reason why I still work there is because of the people. The managers are awful but the store manager is the worse (lisa). Showing no professionalism nor respect to her employees as well as her other managers. They put an act in front of the District manager and customers. I've worked at Ross for about 2 years & I must say I really don't enjoy it. People need to know what's going on in the stock room 'behind closed doors' as well as the sale floor. | |
| Latrice | 4/7/11 |
| I attended the Ross store location 5248 S State Highway 360 in Grand Prairie Texas, store #1158. I was waiting patiently in line behind a customer that was returning an item. I notice the store only had two registers open. The lines began to fill up fast. One of the cashiers called for another cashier to come up front to open her register. Since I was next in line behind the one lady that was returning merchandise, I moved over to the cashier that had just opened her register. The cashier ignores me standing there and went to one of the other lines and pulled a Hispanic lady that was next in that line to pay for her merchandise. I told the cashier she must didn't see me standing here. She advised me she had to get the next customer in line. I told her I was the next customer in line, maybe not the line she chose to pull a customer from, but I was next in line at one of the other registers. Here comment was sorry I didn't see you and continued on with the Hispanic lady. She actually saw me because as she was going to open the other register I asked her which register number were she going to. I told her that she was rude and I asked to speak to her manager because I felt discriminated. Other customers in line behind me notice what had just happen. She responded with some smart comment so I politely told her to just ring my stuff up and I will find the manager myself. She replied I don't tell her what to do, she can multitask. Her name on the receipt is Blanca assoc#109965. Blanca was not only rude to me, but I felt discriminated because I'm black. The date of this incident was 4/7/11, 7:01 pm. If someone from the corporate office reads this, I would love for them to pull the video tape at this store location and see how this cashier treated me. I spoke with the manager and he said he would talk with her. After leaving the store, I was approached by another black couple that had witness this incident and they stated that she had done this before in the past. I live not far from this store and I'm a dedicated person. From this experience, I will no longer shop at this Ross store again. | |
| Teresa | 3/27/11 |
| I have never had a problem here in Santa Rosa, Ca. Ross, the customer service is always very good and the store is always clean. I am responding to the post from Tammy Amuan dated 7/10. If you want someone to hang the clothes back on the hanger for you and since you think you are such a princess I would suggest you make an appointment at a high end department store where it is just you and a personal associate. Are you kidding me? If there was no associate out to take the clothes from you that you did not want when you exit out the dressing room, are you the slob that either throws them over a rack or leave them on the floor? You walked in with them on a hanger and since you don't want them then hang them back on the hanger. The employees that work there are not your personal maid to clean up after you. They are there to count how many items you have and then put them back on the rack. You are the kind of person that makes a store look like garbage and if they were smart they would ban you from their store. I doubt they would miss your contribution or anyone who associates with someone as ignorant as yourself. | |
| angry in LOUISIANA | 3/21/11 |
| I JUST HAVE TO SAY , THAT I WILL NEVER SHOP AT THE ROSS STORE IN LAFAYETTE, ON LOUISIANA AVE, I WAS IN THERE ON TUESDAY , MARCH 15TH ,2011, IN A LINE OF ABOUT 20 PEOPLE WITH BUGGY'S FULL, WITH ONLY 3 ITEMS IN MY HANDS. WHEN THEY DID OPEN UP THE SECOND REGISTER , AND CALLED OUT THE NEXT PERSON IN LINE, AN OLDER WOMEN IN FRONT OF ME TOLD ME TO GO AHEAD, AND A BLACK WOMEN WHO CUT IN FRONT OF ME WITH A BUGGY FULL SAID SHE WAS WAITING ON SOMEONE ELSE TO CHECK OUT, SO I WENT AHEAD OF THE 2 OF THEM. WHEN I HEARD THE LOSS PREVENTION MAN SCREAMING AT ME TO GET IN BACK OF THE LINE THAT I HAD CUT IN FRONT OF THEM, WHEN HE DID NOT EVEN KNOW WHAT HE WAS TALKING ABOUT. I THINK HE SHOULD BE WATCHING THE PEOPLE STEALING IN THE STORE WHICH IS HIS JOB , INSTEAD OF TRYING TO ACT LIKE HE OWNS THE STORE, I WAS ONLY TRYING TO GET CHECKED OUT BEFORE 5:00 BY STANDING IN A LONG LINE, WITH ONLY 3 ITEMS, EVERY OTHER STORE HAS A EXPRESS CHECK OUT, MAYBE THEY SHOULD THINK ABOUT THAT HAVING ONE ALSO. THE LOSS PREVENTION GUY IS HAROLD DURESSOURELLE, AND HE SHOULD BE GLAD I AM A NICE PERSON , OTHERWISE I WOULD HAVE EMBARRASSED HIM LIKE HE EMBARRASSED ME!!!!!!!!!!!!!!! | |
| customer | 3/16/11 |
| Your upper management staff in the Raleigh nc area stores is horrible. The person that I was told was a district manager was rude to the staff and management team. How can you expect good customer service when this bald headed man is standing on a sales floor screaming at staff members. I personally would have walked out on him. I will never shop in your store again because I used to work retail and I do not think that you lead by intimidation. Your staff that catches flack from customers should at least be afforded some dignity by your company. This is not the first time I have been in one of your stores and seen this man act like a blooming idiot but I have also notice the turn over in your area stores. Do you as a corporation really think that all is well with this man if people you have had in place for years are suddenly gone. That speaks volumes to us as the consumer. One day I was in one of your stores and he was talking to a worker about an incident that involved a manager (apparently female) feeling on another employee. Do you as a company feel this is something for him to be discussing in front of your customers? He is crude, disrespectful and I will never shop in there.Your standards as a company have really lowered in the last few years if this is what you employ. | |
| Suzanne Grimaldi | 3/16/11 |
| I trully feel Ross's or any store or establishment should hire legal citizens who speak English. I'm positive that there are qualified legal English speakers to hire. | |
| customer/worst experience ever | 3/14/11 |
| i had an very very bad experience at the one in the mall in the country club mall of el camino n watt.. we were there till they closed @ 8:00 pm on a sunday 3/13/11 heard the loss prevention guy and the so cal assiatant manager talking about us so i aked her if she had sumthing to say .. she said no but we heard them two talking so i asked her again i told her how come they dont wait until all customer are out of store before they start talking about them manager was sooo unprofessional and rude she scream at me sat there and argued talked alot of crap di not show 1 sign of good customer service and she dont give a dam about none of her customers i told her because of us customers she has a dam job well she did not cared she said n yes will report this to the bbb, going to call corporate n district leader i will let you guys know wat the outcome was .. if they even bother ... | |
| | 3/8/11 |
| Stores are horrible no regards for employee . | |
| Marcus | 2/19/11 |
| Ross Is a pitty pice of shit of a company in my opinion there customer service sucks SUCks i say medford ROSS can go to hell | |
| snarl | 2/2/11 |
| Why are all the shelves so empty? Where is all the mercandise?? In clackamass Oregon there was actually several empty moveable shelves upfront and very sparse if not empty shelves. I actually asked an employeee if the store was closing. At the new store in Eastport Plaza in Oregon the shelves are sparse and in Longview washington the shelves are getting thin if not sparse as well.. One of the checkers told me the warehouse dose not have very much inventory. Why? Is Ross going bankrupt? This is one of my favorite stores so I hope not.... | |
| a mad customer | 1/22/11 |
| I was recently looking for work and I went to go ask at one of your stores in Phoenix,AZ. I asked some of the employees how the work was there and she told me that it was not good. She has been working for 3 years and gets paid only 7.71 per hour, this is wrong! I also witnessed that she was cleaning the bathrooms. How is this possible doesn't this store have enough money to pay a janitor. I also saw that this store lets you take in under garments into the fitting room. This is discusting, and wrong. The fitting rooms were bad and smelled really bad, who knows what else. I have visited other Ross stores and none of them were like this one. I was so disappointed that I desiced not to apply there especially with the hours that were given to the employees. I ask a couple of them and they told me that it was a mess plus there were times they were not even allowed to get a break. | |
| shawaam | 1/5/11 |
| how long will it take for me to get a cll back form ross ot let me know if i will get an interview | |
| Unhappy Employee | 1/11/11 |
| I'm a fomer employee at the SEDC in Fort Mill,S.C.I also have had the same experiences within the DC as in the stores.Not just speaking for myself,but for other co-workers also.Form the managers,supervisors,HR and the list goes on.We the employees are treated worse than some animals.They'er very rude,(a few are) rascist, dishonest,disrespectful,show favoritism and unporfessional.So reading some of your reviews.I'm wondering if these are the qualifications of be more than a cashier or a production worker for Ross.I've been working for this company for about 8 years and nothing has changed.To me it has gotten worst.It's like the heck with how the little people are treated.Just do what you have to,so we can make more money. This is an issue the Corporate Office needs to handle,if not we'er going to lose a lot of customers.As for the DC,everyone needs a job in this economy.I'm sure they can keep hiring until they've went through Fort Mill and surrounding areas.Then it's too late because everyone I know that works for Ross talks about"how they're treated".Nobody wants to work in a place where they're treated like crap.Reputation does mean alot no matter how much money you make.I've never worked for a company like this in my life. | |
| fomer employee | 1/11/11 |
| Another frustrating issue with the SEDC.Who decides on closings and delays?Are if who can or can't drive on snow or ice? A winter storm came through South Carolina on 1/11/11. We got 5-10 inches in some places and for us that's uncommon for us. A lot of the DC's employees comes from areas that are not close to main roads.So areas we come from the streets and roads are not the Department Of Transportaion's main concren.Therefore the roads are not safe.When calling to see if the DC is closed only to find they are on regular sehedule and it where still snowing. People from the south can't drive on dry roads but they wanted us to come to work on snow covered with ice.That goes to show you how you're job cares about you.We may receive an occurrence or not depending on how they feel.Alot of people may lose their jobs after this is over.Exspecialy the ones that work under the Temp Service. They're worst than the regular Ross employers.(The big shots.) They make rules as they go.This is something Corporate needs to look into.I feel a person should make thier on judgment when it comes to issues like this.And don't get punished for wanting to stay safe.As of 1/11/11 @ 5:33p.m. condition are worst.And 2nd and 3td shift has to go to work.The highway potrols are asking drivers to please stay off the roads.The roads are nothing but ice and is very dangerous.Now do you see why we do feel valued as an Ross employee.As for me,I feel that I'm just a badge number.And it shoudn't be that way.It's got to stop somewhere. | |
| Daisy | 12/28/10 |
| To Carolina's comment written 5/18/10. ARE YOU KIDDING ME?? You are commenting on Ross's inability to hire english speaking people, I think you had better take another good look at your self, Senorita! You state,"i dont know how she did the interview (she problaby she did no)". Now what the hell kind of english is that? First of all, the word is PROBABLY and secondly - (SHE PROBLABY SHE DID NO)??? What the hell is that??? Then you go on to say,"im not saying she has to speak A PERFECT ENGLISH UNDERSTANDABLE" and then you say, "SO A DONT HAVE GUESS WHAT SHES SAYING" and "i dont waste time trying to translate what shes saying to me". Dang, Muchacha! you can't even translate what you're saying, how the heck are you expecting to translate what the "Non-English" speaking lady is sying. Is that some kind of Span-glish? You "got's ta learn to spoke before you poke on someone"! =[ Daisy | |
| former employee | 12/20/10 |
| Ross in Vista has by far the worst supervisors and employees! | |
| Tita Bebe | 12/6/10 |
| I noticed a $14.99 amount in my receipt so I told the cashier that I did not have that amount. The cashier called the manager and made up a story that I have with someone but I am by myself. I said I'm in a hurry so just take it off my receipt. The manager said "then go home and come back tomorrow". The rude manager said that they cannot take that off without further investigation. I waited for 45 minutes and while waiting the security was guarding me. They watch the camera and found out that the cashier was checking for the price at the book, she accidentally scan a Mens Apparel for $14.99. The cashier was apologizing but the manager did not even come back to me to apologize. He went back to work and did not even look at me. | |
| Mary Peterson | 11/30/10 |
| I'v been trying to get on at ross for about a yr and mangers told me that corporate do all the hireing,So i would love to work for your team but wen will thay ever call and what shold i do... | |
| former employee | 11/30/10 |
| i have just been released from ross as the moment i wrote this.they are very nasty people to work for.they pay is very low.and no one deserves to be treated so low.and nasty.i would rather pick fruit then work for them.do not ever apply for this unproffessional retail company. | |
| anonymous | 11/30/10 |
| Ross #833 in Ackworth, GA is the worst place ever! Everyone there is rude and unprofessional and the store manager (Lee) is very fake and two-faced. He also must be gay because he preferrs male workers over women and makes it very obvious. There was this one woman who worked there who genuinely cared about her job and the company and went above and beyond her job there and he brought in a young man who didn't do much of anything to take her place. Doesn't make much sense and probable if you ask anyone who works there they will say he is sexist!! He should definitely be fired! | |
| Kathy Schoonveld | 11/18/10 |
| You need to make your customers aware on items in the store that are non refundable and non returnable before the Christmas shopping starts. I recently recieved a package of underware for a special occassion and they were the wrong size. I did not even open them and when i tried to exchange them that is when i was told they can not take underware back even if the package is unopened. This might make people not purchase underware. You should post that on your door and in the underware department so all customers know if they get it wrong the receiver of the gift is stuck with them. Very dissatisfied good customer. | |
| Pastor Johnny King | 10/26/10 |
| I went into a Ross Store on Centerville Road, Garland, TX - Store: 0058. My main reason was to go pick up a book I had seen there titled: John: 90 Days With The Beloved Disciple by Beth Moore. Now because I am a Lead Pastor with God's Company Chapel, a non-profit organization with tax exempt right, I also asked to sign my organization up as tax exempt. A kind lady at the cashier's post directed me to the manager of the store. She came and asked to see my tax exempt document of which I showed her immediately. She walks away and comes back minutes later and claims that I had the wrong document. It's one thing to say you don't know about a process, I would have graciously walked away and probably gone to another store. But she claimed she knew about the tax exempt process and told me my document had to carry my name. I said I have used the same document to apply and gain Tax Exempt with Walmart, Sam's Club, Home Depot, Fry's Electronic and even DD's Discount. But she bluntly refused to agree with me. There in the store, I placed a call to the State Comptroller's office and immediately spoke to an officer of the State Comptroller's office who verified my identity and stated that no tax exempt certificate carries the name of the Pastor of the Organization. The State officer requested to speak to the manager but she declined to speak to the State Comptroller's officer. While I was rounding up with the State Comptroller, a security guard who had earlier on embarrased me stating his bias saying to me, "I thought you said you are the pastor of the church" of which I had to show my ordination/license card, the same security guard literally threw me out of the store. It was the most embarassing incidence that has happened to me. This happened at about 11 am on the 26th day of October 2010. I seek a reprimand and that a call be placed to me to verify this sore incidence. My number is 2144043946. I am offended and upset. I feel I must report this to the Better Business Bureau for denying my organization the right to apply as a tax exempt buyer. Thank you. | |
| worst experience | 10/20/10 |
| I returned some items with my reciept and price label to the Sugarland, TX location. This was the worst experience. there was one cashier working, the line was backed up when I arrived and the cashier continuously called for help.It was about 20 minutes later about four employees along with the manager on duty comes upfront to assist. While standing in line, the manager on duty (Leslie) was rude to customers and rolling her eyes. One of the customer was a edlerly lady who was inquiring about getting credit for senior citizen discount. After scanning my reciept, manager tells me, one of the items has been returned. She gave me the reciept and told me to call the number on it to inquire about refund. At that point, I was very frustrated and told her I was not leaving until the refund was granted. She left and went in the back for about 20 minutes and asked me to bring the reciept to her. I told her, no. after it all said and done. I did get my refund after waing 1 hour and 30 minutes. Also, I informed the other manager how horrible Leslie had treated customers. | |
| Customer | 10/20/10 |
| Verr poor return policy in this economy. I tried to return merchandise with a current reciept and was given a very hard time and told that the merchandise was used and I had to return it to the orginal store! | |
| Ms.Flores | 10/9/10 |
On this visit I was the customer I was treated horrible by the manager. As I walked out of the store I opened my ross bag and an item was not there. I went into the store, The cashier took my bag emptied it to check my purchased items and placed the bag on the counter. She told me to leave the bag on the counter and wait on the side as the manager check the video. She rang another costumer, my phone rang I answered it. The other customer took my bag. Manager comes in tells me it was my fault my items got stolen, and that the camera showed that the cashier had placed the purse inside the bag. An item was missing from my bag and they told me that the cashier had put it in the bad therefore it had to be there. If she placed the purse in the bag with the other items where in the hell did it go to? I am more mad at them calling me a liar than Having my purchased items stolen. It's integrity. I am not a liar. I have never been humiliated in my entire life! | |
| Landor Koiwa | 4/15/10 |
| Ross Tamuning Guam, lines are backed up from the cashier to the oethe end of the store. not enough cashiers on duty. I witnessed 4 staff members yapping away,giggling have a good time behind the cashier stand with no regard towards the customers in line. spoke with one of them Ms Tiah Mariah and asked her about the awfully long wait in line customers have to go through just to buy something, her reply was (oh,its just like that here) and I asked her if she felt it was okay for customers to have to wait so long in line while the 4 of you are yapping away in a group visible for all to see that you are not doing your job. I said I guess ill have to speak to the manager, she replied I am the manager(Tiah Mariah). I said Ill have to spaek to someone higher up in position, she replied go ahead! Thats it!! THATS THE SERVICE I EXPERIENCED AT ROSS ON GUAM!!! ITS AMAZING YOU WOULD HIRE SOMEONE SO UNPROFESSIONAL, RUDE AND A PERSON WHO COULD CARE LESS ABOUT YOUR COMPANY!! SHE IS REPRESENTING ROSS STORES. SHES GETTING A FREE PAYCHECK FROM YOUR COMPANY AND MAKING YOU LOOK VERY BAD AT THE SAME TIME!!! AWFUL AND SAD!!! | |
| Carla Ramos | 4/29/10 |
| I had an horrible experience at the Bayfiar Ross Store. The cashier was talking about customers to a customer and then Ross worker rolled her eyes and yelled at the customers to form one line. The store is very unorganized to begin with. I tired to talking to two store manager and they did not the time to talk and even contacted the corporate office. Paul is the districts manager for Ross stores and he never called me back. I have shared my horrible experiences with all family memebers, PTA memebers,fellow co-workers, friends and other groups i am part of and they all said the same thing. None of them shop at Ross because of the POOR cistomer service. They rather shop at the comp stores such as DD's and Burlington Coat Factory. I will NEVER shop at Ross again more for the fact of NOT receiving a call back for the manager. | |
| Blanca Mendoza | 5/7/10 |
I had the worse experience ever the employes are really rude they dont greed you when you walk in the store they look at you with a big ol grinch in their face they dont even smile bak at you it is like they dont want to be at work. this is at the Chico store the manager her name is katrina she is the most rudes people i ahve ever known i whent shopping for mothers day with my sister and my 2 month old niece, so the baby started crying and sister tried to pick her up but we had all this clothes on the cart that she couldnt so we started putting somethings on the shelves next to us and katrina saw us so she walks to were we were and started grabing everything from the shelves and asked us very rudely to not to leave clothes were they didnt belong then she asked my if i still was going to get what se had in her hand so i got upset and told her to take it and that it was what she was getting payed to do she rolled her eys at my and walked off and now that i go to the store she is always talking to other employees and pointing at me and following me around the store i have never stollen anything form the store i dont do that kind o stuff and they know because i have shopped there for years and spent hundred of dollars and i dont tink i am going to shop there anymore because the manager Katrina makes me feel uncomfertable and hopefully coorporate will do somthing about this cause everyone i know dont go to ross because of the way employee are with people. I would hate for you guys to go bankrupt you guys have the best selling prices. Thank you | |
| Mad As Hell | 5/10/10 |
| I agree with everyone who's written a review on this page. I've been to a couple of Ross stores in the Pasadena and La Canada area and they are exactly the same. The employees are unresponsive, confused and at times, rude. They usually don't know where anything is located. They are socializing instead of working. Most of all, I think they are RASCIST. I am looking into filing a discrimination complaint with their corporate office. Or should I go to the state civil court? | |
| Carolina | 5/18/10 |
| I think u should hire people that speaks English or at least understandable because every time that i call the mailing room at corporate office in Pleasanton CA, there is a lady that works there her name is Myriam she CAN NOT SPEAK English at all i wonder who will hire people that customers can not even understand what shes saying, hopfully the manager will hire somebody that speaks English, i dont know how she did the interview (problaby she did no) but if i was the interviewer she would not have a chance with me, we really need a person that we can understand at least, im not saying that she has to speak a perfect English understandable will work so a dont have to guess what shes saying to me and i dont waist time trying to translate every time i talk to her. Thank you | |
| mahwish islam | 5/24/10 |
| plz concern the issue the one is on rote 50 on lee Jackson i went there to return the bag the value of the bag is $16 and it,s new i did not use it and still it has tag on it but they want me to give only $10 they should,t do that they should issue me store credit that my right i will be appreciate if you could plz solve this issue | |
| MTL | 6/2/10 |
| I just got a call back from Ross stores for a second interview and respectfully declined because I found a better job in the mean time and the manager said "thanks for wasting my time you little jerk. Goodbye!" Very unprofessional | |
| EMP | 6/3/10 |
| I worked for Ross stores for about three months at store 835 as a "store Protection specialist" and I have to say as a veteran that served his country in war i have never been treated like this at a job in my entire life...i have experienced racism, dishonest from the managers, betrayed by the employees, and more...i have spoken to the Loss prevention district manager Rosario, i have spoken to the Store manager Victor, the assistant manager yvette, about numerous problems with employees and the overall security performance in the store, it has gone to the point that i had to just leave and quit this job...nothing has been done to resolve the mistreating of myself and others there...there have been several customers that have come up to me personally complaining about store employees that have said the customer service was horrible. i have gone beyond the limit of trying to help the store and employees to get them on track, but it has fallen on deaf ears. i wonder if i should call my lawyer and ask to file lawsuit against ross stores.....feel free to call me | |
| WIZZZ | 9/14/10 |
| former empoyee | 9/16/10 |
| I had worked at a brand new ross in Levittown,PA for only 3 months. I must say it was the worst experience of my life. I remember them always scheduling people to 10:00pm and making them stay till 11:00pm. They would tell them if they left they would get fired! I was so angry one night when i was scheduled till 9:00pm and they just happen to get an unexpected truck that day, so they made everyone stay till 11:30. They again told me that if i left i would be fired. Could you believe this! Being fired for leaving at your scheduled time. I must also say all the employees and especially managers were very rude. They wanted you to bend over backwards for 7.25 and hour. They also favored certain people over others. I had worked for Old navy before this for almost 5 years and never had i ever been treated like that there. Never again would i ever work for ross or even consider it. | |
| former employee | 9/11/10 |
| I was excited to get hired at Ross (Guam), I went in with nothing less than high hopes for a career but only to end up with disappointment. The treatment within the company is BS, favoritism is largely visible! The hours range from 20 to 32, if that wasn't bad enough we were only making 7.25 an hour for working midnight or early hour shifts. I was lucky to get more than three days a week there depending on who was doing the schedule and how often kissed ass that week. Nonetheless, there were that hand full of employees that received five full days a week and even overtime from the store manager Debbie simply because they are well acquainted outside of work. The managers would yell at us on moving faster with processing and even write us up if we weren't up to par with their expectations. I have seen individuals who quit days after hire because of the disrespectful treatment from the managers and visible favoritism. I saw individuals call out sick for days at a time with no consequence and then there were us the ones who would get written up for being tardy a few minutes. The only recollection I have of a good day is when the District Manager Don would come in town, all of the sudden there is no yelling in from Debbie, the is calm and environment quiet with nothing but smiles. After being there for almost a year and being passed up for evaluation i decided that working there wasn't doing it for me. I was tired of going to work at all hours for minimum pay and no appreciation. I looked at the employees that have been there for over two years yet still only making minimum wage and hardly any hours and said to my self "screw this!". Honestly Ross is like a Garment Factory that takes advantage of their employees, I personally would not ever go back to working there, ever! | |
| Monique J. Rogers | 6/18/10 |
| I am writing this review because I was very disappointed when I got ready to check out tonight at store #0435. I understand there were technical difficulties with the credit/debit card machines people were trying to use to pay for their purchases. I didn't have a problem with that at all but,I do have a problem with rude employee(s). I asked Ms. Viviana was she taking customers with there credit/ debit cards and if not, I would let the people who were paying with cash go in front of me since the system was not fully running correctly. The problem occurred when Ms. Viviana co-worker Ms. Elizabeth decided she wanted to intervene on the question I was asking Ms. Viviana at the time. Ms. Elizabeth was not giving the customer in front of her fully attention because she was to busy exchanging negative words with me. Now I can understand if she was the manager but, this conversation had nothing to do with Ms. Elizabeth but, she took defense about what I was asking Ms. Viviana. Now I will admit I was very upset when I noticed that Ms. Viviana was about to let a customer behind me use there credit/debit card when Ms. Elizabeth stated they are only taking cash. This was my reasoning for letting people go in front of me so I wouldn't hold up the line until there machine started to work right. Now I had let two customers already go in front of me and pay cash but, the point I am trying to make is that Ms. Viviana did not make herself clear as to whether I could try and use my debit/ credit card to see if it would work. I let two more people check out with cash ahead of me and when the fifth person came up in the line she swiped her credit/debit card you can imagine how upset I was. Ms. Viviana did not even say would you like to try and use your debit/credit card to see if my transaction would go through. Now is this what you call good customer service? I will admit you have good deals at your store but, if you don't have good customer service to go along with it you will loose loyal customers; especially with today's economy. I love to shop at your stores but, I don't think I will be visiting #0435 again. The managers did not even come out to explain to the customers what was going on and explain to the cashiers how to address the situation. I guess that is why Ms. Elizabeth took it upon herself to address the situation but, her demeanor was very negative. | |
| Pat | 8/9/10 |
| They gave me a credit reund on a card. I purchased another item. I used the merchandise credit card and they never returned it! They claimed I had it. I had all the transactions numbers and cash register number and other proof that I did not have the card nor was it used nor did they return the card to me and I am totally ignored by them. They basically stole $60.00 from me. | |
| | 8/10/10 |
| The Elk Grove store is dirty, it doesnt matter what time of day you go in there, even if you go in when they just opened in the morning, its always dirty and smells bad. Items are always all on the floor, things that are on the shelves are not in a tidy manner, again doesnt matter what time of day you go in. You cannot find anyone to help you, and when you do its like you are putting them out...its so disgusting I wont even shop there anymore. Maybe someone should do a surprise inspection | |
| Tammy Amuan | 7/7/10 |
| I just wanted to say that this past Monday, 7/4/2010, was my second experience at the Tamuning, GUAM Ross Store that I was told to hang up the clothing I had tried on BACK onto the hanger before giving back to the clerk to place back on the storeroom floor displays. The first time it happened, the manager at the time was apologetic and said they'd speak with that particular clerk about it. This last time, 7/4/2010, I again brought it up to a Supervisor whose name is "Virginia" and she told me when I questioned if this was store policy that "yes", it was the Ross store policy to request that the customer hang clothes back on hanger if they weren't going to buy it and hand over to sales clerk upon exiting the dressing rooms. I have NEVER in my life been told, asked, requested to place store merchandise that I decided not to purchase back ANYWHERE. Usually, store staff will OFFER to put it back for me. Isn't that how you keep customers coming back? CUSTOMER SERVICE? Look, if I had wanted to WORK for Ross, I would have applied. Lastly, I realize that Ross offers the Guam people really good deals in their store, which is why there is a realized high influx of customers, but when you establish bad business practices such as this as a norm among your staff, you may start to realize a very consistent decline of clientele at some point. I suggest that someone from Corporate HQ's call the Guam Ross store and ensure that the staff knows that it is NOT the store's policy to hang CUSTOMERS hang their clothes back on hangers, nor is it our (customers) responsibility to do your jobs for you. | |
| Disgusted customer | 7/22/10 |
| My complaint isn't customer service; it is the stockroom supervisor, believe her name is Diane. She is a nasty person and is so insubordinate towards the manager of the store. She has been observed on a number of ocassions arguing and just being plain rude and nasty to the manager. She shoild no longer be employed by Ross. It is associates like her that gives Ross a bad name. I have spoken to others in the store who works there and she acts like that all the time and she even lies on the other associates. She does what she wants when she wants and gets highly upset when it not done her way. It doesn't matter to her whether Ross wants it that way. She could care less. She just brings the store down. I am referring to the store in Catonsville, maryland 5800 Baltimore National Pike 21228. She needs to be fired immediately. This is the third time I have witnessed her going off on the Store Manager because she don't like what the Store Manager is doing per Ross's direction. She constantly calls the manager a liar to anyone who listens. the associates say they are tired of hearing her complaints. | |
| Jackson | 7/23/10 |
| My complaint is the Ross store in Lansdale, PA in which I like to visit frequently. My complaint is not with the customer service, but the PUBLIC BATHROOM. I would not let my DOG go to the bathroom in this store. My daughter had to use the facilities and came out and said there was feces and blood all over the ONE TOILET. Ross, why is someone not maintaining the cleaniness of the PUBLIC facilities every couple of hours. Knowingly, that majority of your cliental are women. I have begin to notice this store slowly going downhill.Also, the cleaniness of the dressing rooms are awful. Ross, when are you going to begin to put your profits back into your store locations? Your corporation continue to lose business to other local competitors, such as TARGET and Walmart. I recommend your customers to use bathroom facilities before going to this local Rosses Wake up, Ross. I usually dont complain to stores head quarter, however, this was the straw that broke the camels back. | |
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