6200 Sprint Pkwy Overland Park, KS 66251
(913)624-6000
Reviews For Sprint-Nextel Corporate Office
Sam  | 2/5/12 |
| Like many have said before me, 0 Stars would be more fitting. My issue with Sprint stems with their "insurance" option. I initially requested the $7.00 a month insurance coverage for my Evo. After having the phone for a year and a half, i finally lost my phone. When i called customer service, they ignored me (several times) mentioning having insurance. Once the representative restricted the number, she asked me "can I help you with anything else" !! I asked again to be transferred to someone who can help me with the insurance claim. It was then that she told me that i do not have insurance, What??! I asked her to review her notes and phone calls, because i have had this conversation before. In short, she found that I had requested it but it was not applied. I was also informed that since the 6 month correction period had ended, there was nothing they could do. I requested to talk to the supervisor, and to my suprise, she was even less helpfull and meaner than the customer rep. The supervisor told me that although they should have added the insurance on the account, it was my responsibility to review my bill and make sure that I was being charged the 7 dollars a month! I am here because of the attitudes and horrible customer support that I have encountered with sprint. I used to be with T-Mobile for 10 years before i made the mistake of switching over to Sprint. Even after I mentioned that I will be cancelling my service and paying the Early termination fee, I wasn't given the typically "sorry to hear that" or "let me see if we can do anything else" just "well thank you for calling sprint"! I really feel like they do not want our money any more! | |
| Luz | 2/5/12 |
| Sprint Networks sucks!!! They have no value in their customers! I was practically made out to be liar, they were condescending, and just unprofessional! Never buy any notebooks they offer no matter how good the sale because they'll find a way to get that sale back from you on invalid charges later. How is it that you can access the internet via WIFI through your router at home yet they claim you are on their network, on their server, and charge you outrageous money claiming you've used they datacard. Incredible...There has to be someone to complaint to about this. Anyone have any information on where to call? | |
| Peggy Richardson | 2/2/12 |
| WE PAID $600.00 FOR HTC EVO 4G PHONE, IT DOES FOR WORK AND SPRINT WANTS US TO PAY MORE TO GET A PHONE THAT WORKS, WE STARTED USING SPRINT IN 2005. I DO NOT THINK THEY WANT ARE MONEY ANY MORE!!!!!!!!!!!!!!!!!!!!!! | |
| jesus | 2/2/12 |
| I'm so upset with sprint. I've been on the phone for more than 2 hours for no answers. I've been hung up on more than 5 times. While being very respectful and polite. To finally being transferred to departments which aren't open. I've spoken to supervisors with very little knowledge or understanding of what "customer service" is and should be. I pay money, now I have to also donate my time. Never again will I recommend your service... | |
Keith  | 1/31/12 |
| Bought an Evo 3d off the internet, went to get the earpiece fixed at the repair center, no one helped me for 55 minutes, I left and called Sprint and reported the store. Within 5 minutes he was sending me a replacement phone, said I would be charged 35 bucks. No issues no problems. Done and done. | |
| Thomas Deans | 2/1/12 |
| I am so upset with Sprint, No stars is more LIKE) Sprint Does not VALUE there customers I have been given the Runaround for To LONG) Purchased Broadband On July,24,2011- at BEST BUY Regular Monthly Bill has been $47.00 even My Last bill i got was for $547,00 this bill is due Jan,17th.2012 Sprint told him he had to Deal with Best Buy for Everything since he Signed Up Through By Saying this is the WORST is ( SPRINT ) so will see what's Next???? Sprint SUCKS, | |
| Ms Scott | 2/1/12 |
| I have be a customer since the 90's. Due to my pacemaker Sprint is the only phone I can use. Yesterday, I went in the store to get a new phone because I was having multiple problems with the phone. The unpleasant guy asked I leave the phone & pacemaker. Apparently, he was on drugs!!! I reported him right away. GOOD CUSTOMER SERVICE NO LONGER EXIST!!! | |
| Concerned Customer | 2/1/12 |
| Wow... I have been completely in the dark and am two months late to this no more unlimited 4g mobile broadband game. I was lured in by the Iphone and quickly discovered I would need internet at my home if I wanted to continue talking and surfing at the same time as I had done with T-Mobile for the past sereral years. I was advised that I could aquire a Mobile broadband device with unlimited 4G which would also give me unlimited fast internet for my laptop as I lived in a 4g area on 10/19/2011!!!! The deal seemed to good to be true because I was also receiving a $10.00 Discount on the data plan because I had a Simply Everything Plan on my I phone. So I was sold on it even though friends had suggested I go with CLEAR, I chose to go with sprints MIFI 4082. I was pleased with everything especially my bill which was $113.58 for October, November, December, January and February. Now all of a sudden I get an email saying I was 2GB over my 3GB allowance. I was shocked and I wondered if it had switched to 3G with out my knowing. No something worse, far worse and deceiving had happened. Sprint ended their unlimited 4G for mobile broadband devices 1 month BEFORE I was sold this mifi device and entered into a two year contract! Why I ask was my service not interruped until my February billing cycle which began on January 27th? I am so confused and to be honest hurt. I was baited into a contract and plan that was no longer valid. I can even remember the associate who sold me the device over the phone telling me that I was lucky to live in a 4G area that I would have unlimited 4G internet. FYI I got used to HULU and NETFLIX and was using an average 30GB a month! I quickly canceled my Plan and requested there be NO ETF which was all honored immediately. The next day I took my mifi device and original sales receipt to a Sprint store to receive a refund which I thought would be no issue. Boy! was I wrong. Not only was the associate at the store very un-accomadating but the person she put me on the phone with yelled at me and said that the day prior and error had been made and that I would be receiving no ETF. I was shocked!!! I said transfer me and she said "no, I am the only person you can talk to regarding this" I simply hung up and called right back, the next associate I spoke to said she was confused because she could see how the ETF had been canceled and then reinstated the next day! Wow.... what kind of business is Sprint? Regarding the refund of the device which I was sold under false pretences.... No final word yet, was reccommed I go to sprint.com/buyback they offered me $8.00, I originally paid $187.31. I have contacted dan@sprint.com and the Kansas City Better Business Bureau. This whole experience is a Night mare. A bad dream and I just want to wake up. After being promised correspondance from Dan's office as well as multiple call backs which never materialized, I called back each time getting a different responce. Most recently the sales rep. told me they were going to research the initial sales call to see if I was accurate in saying that I was sold the device and plan based on my NY region service area having unlimited 4g... now I have to wait longer. | |
| Josie F | 1/30/12 |
| I was told to end my contract by porting to another company on the 28th of the month by customer service. She then said I would get a bill for $50 for early termination (after being with nextel-Sprint for about 10 yrs.) So, I went with another no -contract company and received a bill for $83.99 and per customer service, I didn't change my number on the correct date (even though it was the date the nice customer service person had given me) ...so..."You're outta luck, lady". For $33.99 I will never go back to Sprint EVER EVER again. | |
| Paula Swann | 1/30/12 |
| After 8 years of paying sprintmfor fair service . Just to busy to shop around. Sprint has cxld my service because my son texted too much. I believe sprint advertises unlimited texting. HUGE LIE!!! Okay I asked to port my number to t mobile which by the way will save me money. Sprint is refusing based on what? That Mr shipman is an asshole | |
| Paula Swann | 1/30/12 |
| After 8 years of paying Sprint to much for fair to poor service . Just to busy to shop around. Sprint has cxld my service because my son texted too much. I believe sprint advertises unlimited texting. HUGE LIE!!! Okay I asked to port my number to t mobile which by the way will save me money. Sprint is refusing based on what? That Mr shipman is an asshole | |
| "valued customer"... | 1/28/12 |
| Would like to be able to give them a lower rating as one star is too high but... I once was a "valued customer" but after the past few years of terrible service, lies, and rip-offs, I am happy to say I am no longer one of their "valued customers"! They have turned into the worst wireless phone company that I have ever experienced! They make a mockery of customer service and their term for long-time users:"valued customer". The only thing I will miss is my phone! After having read many posts from dissatisfied consumers like myself, I am wondering how much longer they can even maintain their number 3 rating... I would rather use a cheap trac-phone than be a customer of theirs! Their dealings with their customers based on what the previous posts have said,my own experience and the reviews on other sites only further show how despicable this company is. Hoping that if enough people complain to the FCC or the BBB or wherever...that they will be facing a class action suit soon! | |
| Wayne | 1/29/12 |
| In November I called asking for the last 15 days of my upgrade period to be waived. I received awful treatment, and the same condescending talk mentioned here. I received an email asking whether or not my issue was resolved, and I let them have it. Before you say I should have just waited, I had a legitimate reason (needed iPhone for Rx program at work). Anyway, I received a call from a manager who facilitated an immediate resolution and he called me back afterwards to make sure I was pleased. I was ready to fight because I was so mad, ready to leave and go to another company, but I was treated very well and they deserve the credit for a job well done. WW | |
| Dany B. | 1/26/12 |
| First of all let me start by saying this is the WORST experience I have EVER had talking to anyone on the phone about service .... I mean I got to the verge where my body temperature actually went up because of the harassing verbal abuse I received from this one Agent Kathy 7202062215 Sprint - Finance Escalations Managment Review Teams HAS NO BUSINESS WORKING IN CUSTOMER RELATIONS AT ALL .... This woman is better suited at Wal-Mart in the stock department far away from customers .... She in so many words called me a liar and proceeded with her dismissive condescending tone to tell me SHE has the power to resolve my issue she just DOESN'T WANT TOO !!!!!! I mean I felt verbally 'violated' during this 15 minute call .... The entire situation happened when I was charged a reconnect fee for letting the service lapse for about 2 hours ... to which I called and spoke to an agent on Dec. 29th and made a partial payment and after complaining about the reconnect fee was told that if I made the rest of the payment by the 4th of January it would be WAIVED .... I made the payment on the 3rd ... Balance was 50 and the online bill reflected that .... Today I get my bill and I see that not only is it not the 69.99 plus the taxes and whatever else they stick you with to raise it to 101.44 but 197.43 .... I charged the reconnect fee! Now it's not the 50 dollars or 36 or whatever the reconnect fee is .... It's the Principle of the matter .... I was told one thing and something else happened .... So after about an hour and a half of talking to Sprint I get transferred to Kathy 7202062215 Sprint - Finance Escalations Managment Review Teams ... THIS LADY HAS NO BUSINESS IN CUSTOMER RELATIONS!!! From the moment I was connected to her she was being rude .... I was trying to explain the situation and meanwhile I hear her talking to someone next to her and not even paying attention .... So I pause .... She says go on I'm listening ... WHAT???? She says there is no NOTE of the waiver of the fee in my account so it's valid .... Now the previous agent had told me they could pull up the recording to prove what they said .... She said there is no recording, and if it's there it's for training purposes and she isn't going to review it .... I responded by asking her Why would I make a payment 4 days after making a payment? If not instructed to by them? A partial payment none the less ... She goes "I guess you did that by choice, I'm not there with you!" OMG really??? Ok ma'am can you put me on with someone that can take this fee off? Because I was promised it would be waived and it isn't .... "Oh I have the power to waive this, I'm just not going to" !!! So now I ask her how to see what she is seeing online concerning my account .... To which she replies "Mr. Badaan I don't have the time to sit here while you go on your computer and pull up your account"!!! So now I feel like my body temperature start to rise and my face flushed .... I mean this isn't supposed to happen while dealing with customer relations is it??? So I figured the best way is to just get her name and controller number instead of lowering myself to calling her every name in the book .... Well 2 hours later and I'm still beside myself as to how this woman is working with customers .... I told her Disconnect my account .... Then as a last resort I click online to the CHAT button and am connected with Jacob L. an operator who after hearing this .... took THREE MINUTES that's 3 minutes to talk to his supervisor and get the fee waived ... This guy is an ASSET to Sprint and if not for him I would have disconnected ... He not only made me feel like the old Sprint customer but like a person also .... I would hope that whoever reads this will track this lady down Kathy 7202062215 Sprint - Finance Escalations Managment Review Teams and listen to our conversation if they are truly recorded and take the appropriate actions to get this woman out of the position that she is in .... She is NOT of the 'Sprint' fabric and will only make Sprint lose money if she had anything to do with it .... She obviously doesn't care about her job . | |
| amy sims | 1/24/12 |
| I upgraded a device and called sprint asked if they would waive the 36.00 upgrade fee because if they couldn't I was still within the buyers remorse period. I was told by a sprint agent they would waive the 36.00 upgrade fee.I recieved a bill and it showed the 36.00 upgrade fee on it. I called spoke to numerous supervisors and numerous agents all. Only one supervior and one agent showed compasion the others treated me so poorly and i've been with sprint for five years now. It's upseting that they couldn't find any notes in the account regarding this so they decided they were not going to waive the fee after I was told they would waive the fee. now I'm locked in contract and I can't return the device and nobody at sprint wants to correct this or even help me with this. Time too look for a better provider who cares about customer loyalty and has integrity because sprint isn't one of them and I will make sure jd powers is aware of this. On Friday night 01/20/2011 and all day Saturday 01/21/2011 I was without all services called sprint told them about this as well and they said they didn't show any outages. I wasn't able to make outgoing calls when I was having the issue because my phone wouldn't allow me to make outgoing calls and they asked if I called them. Of course I didn't because all four phones in my home are sprint and we all had the same issue. Again they did nothing about this. I was called a liar with so many words and they think they can leave it as that. I will no longer be a sprint customer I will pay someone else for better service and customer service. Good bye sprint and Thanks for nothing. | |
| MARITZA FERRINO | 1/23/12 |
| Unfair and unlawful treatment. I was trying to cancel my service since 12-13-11 till now I don't have confirmation number. I spoke with 14 rep located y central and South America, all of them promised to return the call I sold my evo and they charge for monthly payment, I was calling all day long the day before my due date, now they are charging for a new payment plus ETF. | |
Lisa Mitchell  | 1/23/12 |
| Does anyone really have a phone number to someone outside of customer service, Mike Rosado, Kimberly or Larry McMannis. They've been completely useless and my phone still is not fixed. What is one to do. I'm so pissed off right know I could screem. | |
| Ten Years of Service | 1/22/12 |
| At this point I am so upset with Sprint. All I want to know is, WHO DO I TALK TO? I have had Sprint for ten years and had been very satisfied until last year. I have been using a mifi for my internet. I had incredible speed and even streamed video and worked on my website. Then May of last year my data speeds dropped. It would take five minutes to get my email and no more video streaming. So I start calling around May of last year. I have spoken to over 30 people and many supervisors. Every time I call I have to start over. When they write up a ticket for my claim they mess it up. I get multiple answers from different people. Never the same reason. My contract is up this month and I am done. Also I purchased two HTC EVOS last October. One for me and one for the Mrs. The service has just been horrible! They say we will call you back and they do not. My call conveniently drops once I am finally speaking to a supervisor. It takes hours to get someone with any ability to take action on the situation. POOREST CusTOMER SERVICE EVER! I told them beings that I understand Public relations, they need to scrap their whole program and start over. I am searching for NEW PROVIDER. | |
| Patricia Bostick | 1/22/12 |
| I've read the reviews and now understand that I am not alone in my Sprint battle. I have had an Evo 3D phone fixed and replaced more times than I can count at this point. Every time I contact 'customer'service' I have to start my story all over. No one is capable of making a decision nor do they have the ability resolve issues. I have wasted countless hours trying to find a resolution. I am so sick of them 'apologizing' for my inconvenience. Liars. 15 years. 5 lines. I have never been treated so poorly. | |
| Xavier Madera | 1/17/12 |
| No stars is more like it, actually.. I've been a customer for about 4 years and I've hit the end of the line with them. After calling in over 50 to 60 times a day for about 7 days. They got tired of me calling and routed all my calls to BEN PARKER. Supposedly a top executive in the company. He is the most rude person I've encountered in my whole adult life. He refuses to go through my account with me in detail, stating "my agents already did" and "yur bill is correct" as if I'm I'm just supposed to tuck between my legs. I can see why there are problems with customer service when we have people like BEN PARKER behind the scenes.. That's where it all starts. I can't believe he told me SO when I told him that other agents confirmed my thoughts. | |
| Gonzalo | 1/19/12 |
| I make a contract with Sprint, but after 10 days to try it I decide to cancel and return the phones back to the store in Johns creek Georgia the took so long to do what I ask for and in the end they don't even want to give me my whole money back also the buy back my I phone 3GS and now the don't give back to me no even the money they said was worth it 100 dollars so after all this I'm with out phone with out money and with a bad experience I'm sill waiting for the call from the manager so will see what's next | |
| Ethel | 1/13/12 |
| Sprint is hands down ABSOULTLY the worse you can't get any worse than this horrible company that don't value their customers!! That why I got the he'll out of sprint and now is with t mobile life is good. The whole operation is ran to nickel and dime the consumer and to charge all these hidden fees! Hell even the corporate offices are in on it. What a bunch of crooks...good redence sprint you suck!!! | |
| Helen | 1/14/12 |
| If I could do no starts I would. I took my DEFECTIVE evo to a store fr them to fix. They said they fixed it and tested it. Not more than an hour later it started acting up again. I was m the phone with customer care and tech support for over an hour! I asked to speak to a manager and tat "manager" Alicia told me that I was wasting my time on the phone and I would have to take it to the store anyway. She didn't give a crap about me. She was just reading from a script. I wanted her manager to call me and of course have heard nothing. I hate this. | |
| lee | 1/11/12 |
| sprint does not value there customers they only have a value for multi million dollar contractors police fire doc contracts that carry phones for there employees so if you are a single carrier or even have a few phones you will not be a valued customer for what sprint charges i could have already paid off a in full 2 brand new toyota corrolas pcs is a no brainer time to drug test ceo and politicians in this country | |
| alicia brown | 1/11/12 |
| I have recieved the worst possible service at the Buckhead store in Atlanta Ga. Still waiting for a call from Omar Jones (district manger) or Janna Howell (regionanl manger). The store is basically like a nightclub with a bunch of children running it and making rules as they go. | |
discount oem software  | 1/11/12 |
| ngYJFk comment2 | |
| Renae B | 1/10/12 |
| It sounds to me like its the same story different day!! I am sooo FED up with Sprint...and THE LIES...Im ready to take it to an attorney. We have been given the RUNAROUND for TOOO long. The stores tell us to call Customer Care and Customer Care says the store needs to handle it. When talking to Customer Care, and they cant help us...We ask to speak to a manager...the agent will tell us that they (the manager) dont want to talk to us!! REALLY?? Are you KIDDING ME?? CUSTOMER SERVICE and they dont WANT to talk to me?? I didnt realize they had a CHOICE in who they "wanted" to talk to and not talk to!! We are also going to out local news and getting the word out in our local area at least...Its BS that we pay sooo much money for services that we dont get to fully use. I have to pull my battery from my Blackberry EVERY day, to "RESET" it. Why does it need to be "reset", Ive only had it for 6 months. Plus, all the reps via phone or store...laugh when they see or hear which BB I have...they all know its junk. In fact...one of the reps nephew and sister have the phone and have the same problems that we have. Another one only kept the phone for 6 months...because it was junk. Sooo FRUSTRATED!!! | |
| Renae | 1/10/12 |
| MO...I had the EXACT same issue...Only I had the Blackberry Curve!! Crazy!! I cant wait to be done either...two lines are up in May and the other two have a year to go...WE ARE OUT!!! SPRINT SUCKS!! I HATE SPRINT!!! | |
| Ethel | 1/7/12 |
| Sprint is the wo My name is Ethel Myers a loyal and long time customer (9) years to be exact. I am extremely dissatisfied with the way sprint employees speak and handle customer situations. On December 23rd 2011 I purchased a refurbished phone off line a (samsung) in the amount $59.00 I originally tried to order the phone with a customer service rep so i can ask question but she so rudely stated that the phone can only be purchased via online. And that she didn't know any policy or information about refurbished phones. On January 3rd 2012 the newly refurbished phone was no longer able to recharge the battery. We tried countless charges including the charger that came with the phone all of the same chargers that we tried work in my phone. I then proceeded to call customer service to see how to handle the situation with the phone due to the fact that we only had it for less than 10 days. Again the customer service rep didn't seem to have a clue about refurbished phones and told me to go to my local sprint store to have them take a look at the phone to see if indeed that it was broken. I asked the rep if there was any cost involve she said absolutely not and i asked on several occasions so I wouldn't be unprepared. On January 4th 2012 I proceeded to go to my local sprint store which is located in Wyncote, PA where a rep greeted me by the name of Diane C. I told her what the customer rep from the call center said and she proceeded by saying that this matter if handle there would be a $35.00 fee to look at the phone to see what the problem was(mind you I paid $59.00 for the phone). The customer service rep from the call center last night insured me that there weren't any fee's but when I got off the phone she put in my notes there will be a $35.00 fee but never told me! Then I ask for the manager her name was Yahira she came over with an horrible attitude she stated that this was a call center customer issue and not the stores customer issue cause it was a refurbish phone and that I didn't have insurance on the phone(which the online didn't give me the option when purchased) if I wanted them to look at the phone to see what's wrong with it there will be a $35.00 fee! She was so horrible I was extremely upset! Then she proceeded to go behind a glass wall where the repairmen was in view of the customers and was telling my story to him laughing and stated that she wasn't do nothing unless a pay $35.00. I was so up set she stated that I yelled at her and that she wasn't going to help me any more. She stated that if I didn't leave the store that she was going to call the cops! I was still left there after getting the runaround from both sides I left the store cause I was about to blow a fuse! NO ONE WANTED TAKE RESPONSIBLY FOR MY SITUATION THEY WHERE BLAMING EACH OTHER(the call center customer service and the store) USING MY CELL PHONE AND MY PHONE DIED CAUSE OF IT!!! THE INSURANCE THAT SHE SAID I DIDN'T HAVE COST A MONTHLY FEE AND $50.00 DEDUCTIBLE THAT COST MORE THAN THE PHONE! I AM IN THE PROCESS OF TALKING TO MY LOCAL NEW STATION ONMY SITUATION ON HOW NO ONE AT THE STORE WOULD HELP CAUSE THEY DIDN'T WANT TO TAKE ON MY PROBLEM. I WANT TO LET PHILADELPHIA KNOW AND ALL THAT WILL LISTEN THAT SPRINT RUNS AS 2 SEPARATE COMPANIES!!! THIS IS NOT THE 1ST time I got bad service but this is the ABSOLUTE WORST it's like sprint don't care about there customer a specially long loyal one's! The only reason I purchased a refurbished phone cause I knew we were leaving sprint at the end of our contract which ends the end if the year! If you have any questions or concerns my number 267-235-9442 | |
| Lisa | 1/2/12 |
| I received and activated my new cell on November 23rd, 2011. Today is January 2nd 2012. My current bill is $240.81 due January 10th 2012. This is for 1 line. My cell phone (Iphone 4S) was paid in total at the time of purchase. I was confused when I received my bill. I contacted customer service and was told Sprint bill all new customers 1 month in advance. I asked since they are holding your money, do that pay interest? I was placed on hold, and later told no. I also ask, if you cancel your account, what happens to this money. I was again placed on hold and later told it will go towards any outstanding balance or cancellation charge. If neither applies, it will be refunded. I think we should seek legal action either with the BBB or a news channel. I'm not used to paying for services not rendered. | |
| Chris | 12/30/11 |
| This all started when I purchased a unlimited mifi device. I was told I would have unlimited 4G but come to find out even though I signed a contract SPRINT could just modify it at their own will. I immediately returned the purchase and was told by the 4 customer service reps that the activation fee would be waived do to the miss information. I just got off the phone with a Supposed supervisor named "Lisa" and all I got to say is I hope karma comes around and gets her. Never again will I ever be using Sprint do to the lies that have been told to me. | |
| Don | 12/29/11 |
| This 1 star is still over rated for their service. Once you encounter a problem, they are anything but helpful. Very rude customer service and unwillingness to work with you. | |
| Jessy | 12/29/11 |
| Ok. Let me just say why I have 5 stars on here. It Is NOT forthem. It is for all of you on here, to have been able to stick with such a destructive (to every tax paying American, not themselves of course) company. Its bad enough the way this government is sqweezing every ounce of hard earned blood, sweat & tears from every working Man, Woman, Child, Senior Citizen, Retiree, Widow, Widower, Teachers, Students, Mothers, Fathers, especially the couples thinking they were doing the thing by getting married then have children, as soon as you fall on hard times as WE ALL have, unless ur Sprint/Nextel. Then ur left out in the cold or thrown under a bus. This stuff bothers me alot because I wish i did have more resources then i do to make a difference in this company/ this whole damn government. Anyway now that im done venting. My purpose was to give kudos to you all, i certainly wish you all luck in this matter & I thank you because Im trying to research & choose a mobile plan & buying new cells for 10 ppl in my family & I almost went to sprint/nextel so when I came across this, it litterally saved me so again I thank each of you & say sorry for what your all going thru, hopfully to get to break your chains from this company really soon. Oh & fyi I just discovered no mnthly plan to be lockd in, fully unlimited talk(to anywhere outside the U.S), text(unlimited), web(unlimited) etc... Starting @ $50mnth, then drops every month all the way to $35mnthly. You cant beat that!! Its gotta be better this company, you know? Anyway, hope this info helps, have a Happy New Years, pray 2012 brings better things (like no more sprint/nextel/at&t etc...) lolxoxoxo | |
| LR Mr | 12/28/11 |
| We need to seriously boycott these companies who are going multinational, getting rid of US jobs and services and forcing us to be serviced by rude, non-caring individuals in other countries. We're lied to by these "customer care" reps, their management is corrupt and many of us lose time and money going around in circles. As a long-time Virgin Mobile customer, the last straw was having one of their reps in India calling my phone and yelling at me that I need to go to University USA because I complained about their horrible website and devious tactics that pulled $ out of my bank account without my permission. I will go without alot of things rather than buy from these America-hating companies that push their agenda about "corporate ethics", "global responsibility" or "green environmental policies", while trashing us. If you Execs know how US consumers are being treated and look the other way, you deserve to lose business. If you live in La-La Land and haven't a clue, you will lose in the end anyway. There IS Justice and it will find you-all of you, sooner or later. When you rip off those poorer than yourselves, then you're going to answer to the Big Guy in the sky someday. Mark my words. | |
| Paula Crowder | 12/22/11 |
| BUYING A PRODUCT FROM SPRINT IS NO PROBLEM - SIMPLE- EVERYONE LOVES THE CUSTOMER. BUT - WHEN SOMETHING GOES WRONG GETTING SERVICE/HELP IS IMPOSSIBLE. CUSTOMER SERVICE IS HORRIBLE - IF YOU CAN REACH A REP THEY ARE PLEASANT BUT USELESS...WHEN YOU ARE DEALING WITH AN ISSUE BEING PUT ON HOLD AND BEING CUT OFF IS COMMON... NO ONE WILL TAKE OWNERHSHIP. PLEASE PLEASE REVIEW ALL MY E-MAILS TO ACCOUNT SERVICES IN SACRAMENTO CA (I THINK) AND PHONE CONVERSATIONS.... THIS HAD BEEN AN ABSOLUTE NIGHTMARE AND NO LESS THAN 10 HOURS ON MY PART HAVE BEEN SPENT WORKING ON AN ISSUE THAT IS STILL NOT RESOLVED..... A LONG TIME AND NOW VERY UNHAPPY CUSTOMER. ZIP 96124 | |
| Fg | 12/22/11 |
| The worst service ever, I've been a customer for over 10 yrs. I ordered a phone, paid for it with a cc they send it too the wrong address. At first they did not want to refund my money, then a supervisor states that they would listen too the call and if it was sent to the wrong address they would refund my money and send me a free phone. They now have determined that the conversation was invalid, they will refund my money but they will not give me the free phone. Does anyone think this is crap? | |
| | 12/26/11 |
| SHOULD BE NO STARS!!!!!!! I have had the absolute worst service EVER! my HTC EVO has been messing over a month and they refuse to give me a compatible device. They keep offering me phones that their OWN IN STORE TECHS say are down grades! What logical person would want a replacement phone that is a lesser version of their own!? Every manager I have spoken with say there is NO ONE higher that I can talk to to fix my problem... The customer care and in store techs tell you the complete opposite thing! It's absolutely ridiculous they just run you around in circles... I can't wait for my contract to be up! | |
| jenaha | 12/17/11 |
| i wish i never transferred over to sprint/ had them since march of this year, and have had issues from day one! if i could give NO stars I would. I made a payment in sep and oct where i recieved email confirmation payment was recvd. payments came out of my checking account and was never credited back to my checking account, but sprint claims they never got it, and THINKS im gonna pay again! not. I have spoken to 5 different supervisors who gave 5 different responses as to why they claim these payments never processed. I have faxed over my bank statements TWICE, to show proof payments cleared my bank account and never came back, and they still are saying I owe the money. The Reps 100% lack empathy, consideration, or customer service!!! I am now taking the issue up with corporate hoping for a speedy resolution. Im ready to cancel my contract and to to a different provider because of this. Beyond frustrated! ugh | |
| Pissed OFF! | 12/17/11 |
| Sprint is THE WORST SERVICE provider by FAR! Tmobile told me I'd wanna come back. smh!! I only had the service since the beginning of this year. Their Customer Support is a joke! They all seem incompetent! No one wants to take ownership when they make an error!!! Im feeling like a 200.00 cancellation fee is worth it just to be rid of the headache!!!!!!!!!!!!!!!!!!!!!!! | |
| anthonydavis228@gmail.com | 12/20/11 |
| No stars for sprintnextel or at&t both are shady companies Poor customer service. Both companies are the perfect example Of the greed that is plaguing our country. Fcc or some big law firm. Needs to take ah look at these company practices!#$%&*? | |
| Mo | 12/20/11 |
| Have an LG Optimus....many issues that had been handled at a local Sprint store. My phone began to have problems charging...took it to the store and I was told that my battery connector was bad and I would have to replace the phone at a cost of $100. I pay $8 a month for insurance for what? I sent my phone back to Sprint and received a call from an executive customer service rep...she informed me that the port on the phone was damaged from me putting the phone on the charger while talking on the phone...never did that! I am not done with this issue as of yet. I wish I had never taken up with this provider. As soon as I can, I am out of there! | |
| Officer Tim | 12/12/11 |
| Let me start by saying that our department as well as everyone in my family has/had sprint. We have had absolutely nothing but problems from them with our departments account and my personal friends and family along with myself have had nothing but problems with billing since we started. I had been with them about 12 yrs using my blackberry and made about 12,000 calls to there customer service department because of problems with billing. I would be told one thing from one person and something totally different from another. I personally had 450 minutes on my plan and another 450 bonus minutes because at one time about6 months ago I changed plans and there representive on the phone advised me I had 450 min. plus another bonus 450 min. they gave me for 1 year due to mistakes on my bill and because I was so unhappy I was ready to change our department from sprint to another carrier. well to try and shorten this a bit, I called to ask how much it costed for an international call on Nov.23,2011 and the girl with sprint who told me that for $4.00 a month I could get international calling for 25cent per minute. I personally ask her could when could I began making the internatioal calls and she said IMMEDIATLEY and I could cancel the $4.00 plan anytime. I ask her if she could put it on my bill for only that 1 day and cancel it for me the next and she said SURE but you will be carged the $4.00 for the month but the calls internationally would only show up as 25cents a minute, which I understood and was fine with knowing I was only going to make 2 international calls anyway. well, I just got my bill and it is for $477.41. Now, someone is on crack at there billing department. They are saying I made 31 international calls plus I went over my (900) minutes by 1,363 minutes. I was and still am pissed, I have called 3 times to sprint 1st time I was switched 2 times, 2nd call I was switched to different people 5 times, 3rd call I spoke with 6 different people and was disconnect the on the last call while I was waiting on some guy named Townsend to pck up. I know because not only do I have a tape of these calls but I also write down who I talk to and ALWAYS,ALWAYS make it a point to ask them to call me back if we get disconnect. That's just the police in me I suppose. Honestly sprint IS TERRIBLE and I honestly mean TERRIBLE.. My daughter and wife are still with them (and of course I'm paying the bill) but I'm not with them anymore. Cricket has a $35.00 a month plan whick includes UNLIMITED CALLING TO ANY PHONE(not just a mobile phone) and INCUDES UNLIMITED TEXT. I'm gonna try this for a while. But as for the $477.41 never gonna happen... NEVER!! | |
| Phyllis | 12/9/11 |
| This company has gone to the DOGS! I was a loyal customer since 1996 and I have broken my contract never to return! I cannot believe the HORRIBLE problem resolution department - NO RESOLUTION, just one lie after another! They believe they will be back on top after the finish acquiring certain towers, etc. However, people do not forget being mistreated, lied to, over-charged and horrible service! GOODBYE SPRINT! | |
| Bryan | 12/11/11 |
| Billing me the same month I signed up??? I just started sprint on the 2nd of this month, two weeks later I get a bill that is due on the 29th of the same month,?, what the funk is that again, billing me my first month in a 27 day cycle and locking me in to that billing increment? I waited to start my sprint Plan after the first of the month because that is when I have money, the fist of the month. I intended and waiting until the beginning of the month because I knew I would paid them and could pay the bill, however hey set my bill 7 days back and are calling my bill cycle fair. They won't change it with out charging me pro rated fee for the rest of this month, they even told me that I would be better off jut paying the late fees..!? Seriously? Sprint is garbage, automatically setting people up to fail and be charged loads of fees. So now only a week or two after sign up I am already caught in Sprint crookery, to change my bill end date to a 30 day cycle I have to pay over 130.00 prorated fee and was told by sprint that it is cheaper for me to just incurr late fees every month..... Fluck you sprint and your deception. I mean who in the hell signs peoPle up for a monthly contract and wants payment a week early? SPRINT WARNING IF YOU SIGN UP WITH SPRINT THEY WILL SET YOUR BILLING CYCLES A WEEK IN ADVANCE WARNING | |
| Okey Njoku | 12/12/11 |
| Hi Sir, I am a user of your company product Blackberry smart phone i have receive a text message that i have won a blackberry award of 2,000,000 pounds with a code number 2T44C3. The senders number is....+49175096226 and the message center is..+25433000891 Please i want your company to help me with some information about this here is my email.....onjoku88@yahoo.com here is my mobile number....+240222088657 please sir i am waiting for your faithful reply | |
| Tonya | 12/6/11 |
| I have been with Sprint for 5 years now. I just don't understand how their customer service reps are so disrespectful and rude to a paying customer. They feel like they are always right, when they're NOT. They put extra charges on your bill, and refuse to correct their mistake, and they expect you to pay for something you didn't buy or add to your bill!!!!!! | |
| Frustrated | 12/7/11 |
| Customer for around 15 years. Reader's Digest condensed version: This company is the absolute worst. They just called me to "rectify" a problem I was having with new phones. Then a "representative" proceeds to tell me that I should have called them sooner if I knew there was going to be a problem. What? That is about the stupidest thing I have really ever heard. Please don't call me and tell me that your problem is my problem because I failed to predict it was going to happen. Sprint acts like they are concerned and trying to help, but they're really just making excuses for sticking it to you on your bill/service. There is no such thing at Sprint as customer loyalty. It is a veiled "loyalty" program. Actually, the new customer and the "loyalty" customer are basically charged the same amount for a new line/phone; the phone usually costs the same either way, so there is really no big $150 loyalty discount. It doesn't exist. | |
| Bradley. R | 12/7/11 |
| I got so sick and fed up with the customer service and the obliterated lies and nasty attitude I kept getting I decided to call the corporate office. The agents in the call center especially the females are so disgusting, ill-mannered and rude. They lie about everything, have no respect and put a bad reputation on their company. I promise, one day I will do everything in my power to ensure that some one is fired for disrespecting me. My bill went from being $70/month to over $400 for 1 f***ing line!!!! I paid it off but they were instructed to credit me after calling for corporate office for 5 consecutive days!!!!!!!!! And ever since then I've been receiving daily emails and phone calls (not exaggerating) from their agents about how happy am I as a customer and how can they better serve me. | |
| a.k.a I Forgot It Like That Number You Don't Know | 12/8/11 |
| rating is a -0, you get no 1,I need a phone call from someone in the corporate office oh thats right they dont know what it is whatever i know my corporate number no one else seems to know how to do there job at sprint when i buy something i expect the person i buy it from to be able to answer questions i have and if there are company discounts that i ask about know if there are some or not, not to just tell me no . so at work come to find out you do have discounts with the company i work for and when i call to find out about them you want to add a two yr more contract on me because the people you have working at sprint do not know there job. well i will be sure to let everyone know how i feel about the way sprint handles business poorly and then they try and stick it to you. this company is a fricking JOKE. SUS | |
| after 12 years... | 12/8/11 |
| Sprint was good, they have since gone down to the bottom of the rating, one may ask why? Just read above notes and guess the rest! After being a loyal customer for 12 years, sprint has limited our contract from unlimited internet access to 5gb/month without changing monthly fee of 50 dollars/month. What is wrong with this picture? well if I was a lawyer I would make tons of money by bring not one but multiple lawsuit against this beast, who does not care about people like me who pays over 250/month for not much service and dummest company on earth(or one of the dummest) try to cheat my service by limiting it without refunding or adjusting the charges. I will not recommend nor will stay with Sprint, most likely will fight off the over charge and ETF as well. | |
| Susan Jenkins | 12/5/11 |
| Called last mnth to have internet service removed from our phones which weren't supposed to have in the first place. Had phone service since July; however, only charged for internet beginning last month. Just received new bill. Guess what? I've been charged for internet service AGAIN. Called customer service and spoke with Kat, and her supervisor who both stated that unless I knew my PIN, they couldn't access my account or help. As far as I know, I've never had a 4 - 6 digit PIN number, but they could email it to my husband and I could call him, get it, and call them back. Last month, they simply needed account number, name and address. If I were asking to add a service, I would expect them to be vigilent with my account, but to only ask why they haven't done what I asked to do last month is riduculous. I can't wait for this contract to expire! T-Mobile here I comne. What an utter waste of oxygen! Supervisor simply hung up on me after I asked repeatedly to speak with her supervisor. With customer service supervisors like this, I understand why Sprint will not last long. I'd rather use two soup cans and a string! | |
| chris white | 12/6/11 |
| I been with sprint for almost two years I live in Houston TX I should have never left cricket for 50 a month bad signal to sprint 70 a month with has been 90 a month...I will be so happy when my contract is up in april | |
| Amy | 12/3/11 |
| This is the WORST wireless telephone company in HISTORY-they are not worthy to receive even one star!! The customer service is horrible, they falsify informaton, they act in fraudulent ways!! They manipulate and add extra charges that customers aren't aware of until they receive their bill and then they argue with you about it. I'm planning to tell all my friends and family to not ever get sprint services & blog as much as I can. I will also call my local TV stations to let them know. I will pay the early termination fee and go with another carrier, verizon. There is a reason why verizon is Number #1 rather than these low-life fools. Hope you all go out to business soon or face a large lawsuit for fraud!!!! | |
| Larry | 12/3/11 |
| I am so disappointed at the level of customer service sprint has sunken to. I've been with sprint for over 5 years and called them to buy overage minutes cause i had went over my allocated minutes. You can call them on or before the end of the billing cycle to do this. Because i was one day late and the cycle was over, their representative told me there was nothing i could do. Then after they spoke with their supervisor they informed me that they could credit me 40% of the charge if i changed my plan to a higher paying plan. This is what i would call arm twisting, not customer service. I didn't want another plan, but in order to get the overage credited to my account i would have to up grade my plan. This is crazy cause if they can credit my account with a upgrade then they can credit it for being a loyal customer for 5 years. Im not under contract with sprint presently and difinitely going to drop their service and that means because of their shady tactics and business practices they are going to lose not only mine but my wife, daughter,son, and anyone else i can talk into leaving this want-to-be company. Good-bye Sprint. | |
| D'Mitri Brown | 12/2/11 |
| I'm very upset because I pay 8$ a month for the Total Equipment Protection program and now my phone is not working and I don't understand why I have to pay for another replacement phone. I don't understand the purpose of insurance if I still am going to have to buy the phone. I paid full price for this phone and feel it is unfair. I also feel it's unfair to treat some Sprint customers differently because I have a friend who has the exact same phone, and had the exact same problem and received a free replacement. I have a problem with this. | |
| Frances Mack | 12/2/11 |
| I have been a loyal Sprint customer for over 10 yrs. I run a Limo business and drive a school bus. Communication is MANDATORY. I have had so many problems receiving incoming calls and texts. They would go into voicemail and I would never get messages. Customers stranded at airport after clearing customs. Many clients thought I closed so they booked holiday car service elsewhere. After several months of getting shoved around from tech to store (wait 45 min then leave phone for hr) then go back,problems not resolved. Another phone call, Another hr on phone...hold..press 1...transfer...what's your password...AGAIN! No 2 people I ever talk to are on the same page. Finally after speaking with a supervisor they fixed the defective refurb phone they sent me but still didn't resolve the service issue. Now hear me on this one: I pay 100% of my bill and get 50% of service??? So I was finally issued 5 months free service (excluding taxes). So I had 2 months down with 3 more to go. Well today I get a full bill. I call...they say they only see 4 months free. Excuse me, but even if it was 4...this is 3!!! Now I want 6 or I'm free and clear to go elsewhere. So over it! | |
| Edward V. Stephens jr | 11/29/11 |
| Well the Security because systems is well put together. But i been experiencing a breach for maybe the past couple of days i really need asstiance. My number is private also 9126585534. | |
| George saninocencio | 11/28/11 |
| My dissatifaction with Sprint began when I added a third line and requested a family plan. Instead i got a simply evevrything plan with a $677.11 bill. desperatly tried to resolve this but to no avail. The people behind the phone don't seem understand their job or care enough to help someone in my situation, because when i spoke with the first supsrvisor he realized i was over charged but didn't know what to do. So i called again and came across some who cared enkugh to help me and follow through. This is the kind of people Sprint you place as supervisors. Though she is still working on my situation i hope it will be resolved otherwise i will terminate my contracts with Sprint and go else where. | |
| Romano cunningham | 11/28/11 |
| Im very upset with my sprint service. I first activated service in aug of 2011. I was charged for family plan but only had one phone second one never came. I was told to pay my bill of 167 plus change to reactivate my account and I would be credot the amoynt of other phone to my new bill.. Ok oct comesi pay the bill add another line fam share plN plus insurance. I was chared for three phones when I only haf to lunis I have been trying for a month now to get these charges corrected.. I was told 169 a month for a nill but I was charged 497.79 with no adjustments made to my account I am very disappointed with my sprint service can someone pls help me out | |
| in agreement! | 11/19/11 |
| I am so glad to hear all the other complaints. Sprint has had problems with two towers in my area for two months. I have been out of service for 12 hours at a time. No satisfaction on the phone. Out to the Sprint store 3 times. Missed very important calls and messages. Couldn't call out many times. If there had been an emergency I would have been in serious trouble. 9 years with Sprint. I am now on a mission to contact the corporate office. The compensation they offered doesn't nearly cover the amount of time I have spent on this problem. | |
| Cat | 11/15/11 |
| No Stars. I have 5 lines and a constant problem with 1 line, belonging to my teenager. Three lines use texting and picture mail as included with the Everything Messaging Plan. Two lines only talk, but they are part of the family plan. The teenager uses a ridiculous amount of text/picture mail but rarely talks on the phone. Every month I am charged for data use when the only data being used is for picture mail. I have made countless trips to Sprint stores and been told the phone is used properly and should not be incurring data charges. I have spoken to reps over the phone and email many times PER MONTH and been told the problem is with their system and credit will be given. This month when I made the usual monthly request for a credit I was on the phone almost an hour with three different clueless reps AFTER spending at least as long on chat and getting no where. Finally I was told that it was picture mail causing the data charges because once picture mail is received, the act of reviewing it or forwarding it causes data charges. Absolutely ridiculous as I do this with my own phone! Sprint's solution was for me to pay $15 data plan fee for picture mail services that are FREE with my plan OR to block all data thereby not allowing use of the FREE picture mail. Unbelievable! Customer service means nothing to Sprint. Customer loyalty (yes, I've been with them for YEARS) means nothing to Sprint. I want out! | |
| Ray | 11/12/11 |
| JUST FILE AN ATTORNEY GENERAL COMPLAINT LIKE I AM DOING TODAY!!! FOUL BUSINESS PRACTICES, THEFT BY DECEPTION, FRAUD, ETC,,,. When a representative lied to me about the FCC charging a mandatory $10 fee for every customer with a data plan, I called back and the supervisor laughed because he couldn't believe the rep told me that and lied. Then, he proceeded to tell me the real reason is because Sprint wants to recover some of their out of pocket expense for the high volume of data usage. HOW PATHETIC their business practices are!!! | |
| Pam Kruger | 11/11/11 |
| I have been a Sprint Customer for about 12 years or more. I had never had a problem or issue with customer service or my cell phone until now. It all started when I was eligible for an up-grade. I decided to go all out and get an Iphone4s. I was so excited and on October 18th it was delivered. I immediately activated it and the problems began that evening. I had no internet or voice mail service. They conducted numerous troubleshooting sessions, all to no avail. I had one representative tell me that I needed to purchase a separate VPN wireless card if I wanted internet service--which was totally false information. So, after four hours of being on the phone with them going back and forth, I figured it would be an issue that would be easily rectified at a later time. Boy, was I ever WRONG! I spent the next several days on the phone with different representatives, probably for a total of about 12-13 hours (yes, that was stupid on my part--I should have given up earlier). One representative told me to go to a local sprint store to have the phone fixed. By the way, did you know that if you purchase an Apple Care plan that no one from a local Sprint Repair Center can touch your phone? Well, neither do Sprint representatives when they refer you to them. After getting the complete run around for several days, I decided enough was enough. The proverbial straw was when I was in the parking lot of the Sprint Repair Center and was talking to a so-called "Manager". She advised me that she would connect me to the order department so I could get a replacement phone. The lady from the "order" department was extremely rude and told me that she could not help me because I had to have called from a landline so they could trouble shoot my phone (again for like the 15th time). I explained to her that if she looked at the notes, everything that could have been done had already been done. She stated, "Well the Manager told me that I was on a landline and she could not help me." I was incredulous by this time, and told her that I was in a freaking sprint repair center parking lot--how could I be on a landline. As soon as I got home that afternoon, I called Sprint from a LANDLINE and cancelled my service. I spoke with Tanya who gave me a confirmation number and assured me there would be nothing on my account and that they would credit me $23.33 for the lost internet service and voice mail service for the week. She also instructed me at this time to return my phone to a local sprint store. Tanya did advise, however, that since I had 10 days of service left on my account, that I could reactive my old phone until November 5th. I returned my Iphone 4s to the local sprint store as instructed--with a confirmation number and got a refund transaction receipt. So, today (11/11/11) I get an e-bill from Sprint stating that I owe over $521. Nothing had been credited (although the $23.33 credit did appear on my account for not having voice mail/internet service). I have been back and forth on the phone all evening because they will not refund the $211 equipment charge--which is the amount of the Iphone. They stated that I used it until November 4th. I asked Angel how that could possibly be true since I have the receipt (a document that can be legally used as proof)? She stated "I understand". By the way, I swear if I hear "I understand" one more time from a Sprint representative I will just SCREAM! Anyway, she stated that she had talked to the store manager and he did tell her that I returned the phone and that he re-activated my old Exclaim. Okay, now keep in mind, everything that I did involving the return and the re-activation of my old phone was done at the direction of Tanya with a confirmation number. Angel now advises me that she was very sorry, but that they can't delete the equipment fee because the store needs to call National Sales. The manager, Angel and I are on a three-way call and the Store Manger (who is absolutely wonderful, by the way) is telling her that the National Sales told him that they could not delete the equipment charge. . . I don't even understand how Sprint is in business at this point. This is the worst customer service and the worst runaround I have ever had to deal with. I have been dealing with this bill issue since 3:00 this afternoon and it is still not resolved. Angel's answer is, "Well, your bill is not due until the 29th" [of November]. I told her that was incorrect--you guys owe me $23.33 and one way or another it will be taken care of by the 29th. I can see Nextel/Sprint or whatever the heck they call themselves continue to hound me for $211--THEY HAVE THEIR EQUIPMENT BACK. This has been UNBELIEVABLE. I switched to Verizon on November 4th and so far so good--salesman was excellent and their customer service through the phone was incredible. So, Sprint/Nextel--AU REVOIR. You have just lost a longtime customer because of all the ineptness with the many Sprint employees who call themselves "representatives" that I have been dealing with since October 18th. Sprint/Nextel needs to get their act together or there won't be a Sprint/Nextel! | |
| neverhaveIever | 11/10/11 |
| Never have I ever had a company not send me a bill sprint NEVER sent me a bill period no communication from them at all we requested it over 3 times they said "it will be there in a few days" etc.... never sent me one ever never even tried to e-bill me or anything like that. so major joke. | |
| Tammy doing Mundane Office Work | 11/3/11 |
| Just a little opinion. The male (I am sure) engineer you paid to design the new payment return envelope is overpaid and way too far out on the limb of hiarchy to know that the envelope is not user friendly and more importantly fast in operation. Ask the advise of the people who actually do the job what is best before expending the effort/money in changing anything. | |
| Chad | 11/5/11 |
| Four months away from my contract ending thank god! When I started Sprint just over a year and a half ago they weren't bad at all. I have never fel behind and pay my bill every month. In the recent months they have turned to the likes of AT&T and Verizon. What sprint is doing now is the very reason why I left my iphone on AT&T. Good luck to you all with future problems, I know I'll need it. | |
| Michelle | 11/1/11 |
| Sprint recently changed their return and activation fee policy. The activation fee has increased to $36 for upgrading. I feel this is a rip-off why is Sprint charging customers for renewing their contract??? This is another why for Corporate American to rip off people. | |
| C. Angelet | 11/1/11 |
| I have been a sprint customer for approximately 14years and have been a happy customer for the first 13 years. This last year has been the worst $150. a month experience i have ever had (not to mentiion the $500. cost for a phone that worked effectively for only 6 months). I purchased the Samsung Epic last year November and within 6 months the speaking mechanics failed. When I purshased the phone I kept my same package plan from my previous phone. After my Epic speaker broke I found out that my insurance plan wasn't included in my new phone package. Meaning I was not covered for the broken speaker problem. I am a very responsible and well kept adult. Saying this to say the phone was not harmed by anything I did and still looks right out the box. I never dropped it, excerised with it, brought it anywherre near water. I made several calls and spoke to varioius people at Sprint with absolutely no resolve. For the last 6 months I have had to use my ear piece in order to use my phone (not happy. Not comfortable). November 1st I was due for my upgrade (finally excited- but not for long). Upon ordering my new phone I was informed that as a 14 year customer I am no longer allowed to bill my account for my new equiptment. Not a big deal but a BIG DEAL. I really feel sprint has lost its customer service savy. As a long time customer our relationship has come down to getting my money quick, fast and in a hurry and never mind the quality of the product being pushed, customer service provided (by the way it is almost impossible to speak with someone you can understand), or information provided when purchasing or changing plans. By the way the sprint representative will give you a 10 minute run down on all the things sprint is not responsible for and will not cover, but does NOT take the time to tell you how to cover your self (possitive), meaning take the time to make sure you have all the protective (i.e.insurance)information you may need on your account. Happy to say, I am willing to pay my disconnection fee to rid myself of the unpleasant relationship with sprint and spend my money building new relationship with another company. | |
| The WORST Customer Service | 11/2/11 |
| I am currently trying to get a 3rd line added to my plan, I was told I needed 6 months good payment history (which I have) the lady I spoke with via sprint chat told me that I would be contacted shortly with confirmation, I havent heard anything back for about 2 weeks so i contact sprint chat again which I spoke with Jasmine D. she told me that my account was only eligable for 2 lines and I needed 12 months of good payment history and because my phone was shut off once for like one day ( cause they shut there phones off way to soon when you don't pay i was like 2 weeks late if that) I told her that that was unacceptable that someone else had told me 6 months and I have proof of the conversation because it had been sent to my e-mail, she didn't want to talk to she transferred me to someone else named Benard S. from the "Advanced Support Group" who is still absolutly no help and does not answer my questions, I asked him for the corporate office number and he said they didn't have it so i googled it, and sent him the number and the address, he then told me that the address on here was wrong that it is: KSOPH0101-24300 6391 Sprint Parkway Overland Park KS 66251-4300 which is obvioiusly not what is on this website. (So if anyone is trying to contact them and cant this is most likely why,or maybe he lied so keep his butt out of trouble and gave me the wrong address... who knows? Anyways, he ended up transferring me to his supervisor Anjelina J. who again gave me the same run around and told me that they will give additional training to the employee who told me 6 months, and is forwarding my case to the "appropriate department" I asked her for her and Benards work Id she said she cant give it, I asked for her full name she said she couldnt give it. Absoluty pathetic customer service, another sprint customer gone! | |
| Dr. Kenneth Tennant | 11/2/11 |
| I have come to believe that Sprint is lacking in integrity, honesty and training of their customer service staff. When I first contracted with Sprint, they agreed that I would not see a bill for over $100/month for the four lines of very limited services. My bills have always exceeded that amount and despite numerous calls, they would "credit my account in the next two billing cycles." Later, my teenage daughter learned how to breach their "security" system, by passing my agreement with Sprint, who was always willing to sell my daughter anything she wanted, despite the fact that it was NOT me, the contractor, the bill payer. I would call to complain and get another secret security code that my daughter was able to breach within five minutes on-line. My wife and I were amazed on one hand with our daughters ability, but disgusted with the fraud of the Sprint "security". I would call to complain only to be insulted by customer service who always insist that I had to have given my daughter the code. After a while of this I just decided to stop paying these crooks. They de-activated their "service". Then they sent me a letter attempting to induce me to come back. Meanwhile I was allowing my blood pressure to normalize as my daughter (15 years old now) opened her own account with Sprint, who could care less about contracting with a minor or any law prohibiting. Then I decided to reactivate. I called and was "credited" for the extra lines I never ordered and the bill was reduced. We paid it ($336.95) and then later were told they wanted another $150 to re-activate. This is the kind of fraud they operate. No oversight anywhere ? The gal who took our credit card and told us the amount needed to re-activate was either as incompetent and or dishonest as the rest of the CS dept. who refused to make any correction. | |
| Dr. Kenneth Tennant | 11/2/11 |
| Sprint seems to be run by incompetent and or dishonest kids (probably with the blessings of the FCC). I am disgusted with their fraud. KTennantDC@Gmail.com | |
| Michelle Long | 10/28/11 |
| My family and I have had Sprint coverage since 1996 and have had small problems here and there until now.. My daughter wanted to upgrade a new phone so she ordered one online. The phone came and she did not like it. She was going to send back but then called stating she would just keep it in cause her blackberry messed up again. The customer service rep stated that was fine; she would still be locked in her contract for two years. The next bill I received I was shocked to realize that I was charged $200 for not returning the phone. Her plan was still showing a two year contract. I contacted another rep to inform her that someone had told her that was fine to keep the phone; that she would have the contract which was fine. However, was told that my daughter was suppose to keep the new phone activated (failure to communicate that with us) but said that was fine and they would take off the $200. I told them no I would just send the phone back and to take off her contract (I will be going somewhere else). They sent the return package and I sent the phone back. Verified they received which they did... but the $200 was still on my bill and the contract was still active AND they have the phone back!!!! Well, two months later I still have the $200 fee on my bill for not returning the phone..... still have a new two year contract...... and no new phone because they have it!!!! I have contacted another rep who informed me that the "notes" are in my account and that billing will be taking off (was told this past cycle but if not certainly by next month). Still waiting!!!!! I have never been so disappointed in a service. I will be switching to another carrier. I pay over $200 month for services (family plan)... I plan on contacting my BBB as well as Action 9 News to discuss my case; I am even planning on talking with a lawyer because I feel Sprint has my personal property that I purchased and am being charged for not returning (so that means I own it but Sprint actually has it... ).. | |
| Brian | 10/28/11 |
| I have been a happy loyal customer of Sprint for over 10 years, this is really my first issue and it's going into it's 6th week without a resolution. I've been getting nothing but lies and the run-a-round and my patience is running out. Here is the sequence of events thus far: 9/22/11 – Discovered issue with my phone. I was not receiving visual notification that I had voicemails. Through all my own testing, I figured out that the visual notifications did not work from phone calls with restricted numbers, but the unrestricted numbers worked fine. 9/24/11 – Called Sprint Technical Support, spoke with Kerionne (bv529210) to report issue. She did some troubleshooting but was unable to fix the problem. I was then transferred to another agent (did not catch his name) who was supposed to be more advanced. After staying on the phone with him for a good half hour my issue was still not resolved, he said he opened a “trouble ticket” and that he was going to transfer me to the "network people" to see if they can help with my issue. I was then put on hold for over 30 minutes before another agent (did not catch his name) answered and asked how he could help me. By this time I was irritated at having to explain my issue again; I perceived this agent was not the slightest bit concerned that I had been on the phone for over an hour before speaking with him. He was not very helpful, he said he did not have any information regarding my phone issue. All he was able to tell me was that a “trouble ticket” had been opened and that someone would call me in up to 72 business hours. (I never received a call within 72 business hours) (I found out later that no trouble ticket was opened) 9/25/11 – received and replied to a BusinessEcare8 email from Sprint because my issue was not resolved. I relayed the above information. 9/25/11 – received email from BusinessEcare8 saying someone would be contacting me in the next 24 hrs. (I did not receive a call regarding my issue within 24 hours). 9/25/11 – received an email from Glenda W apologizing for the issue I had with one of the "customer service" reps. 9/28/11 – Three days later I replied to the above email to let Glenda at BusinessEcare8 know that I still had not heard from anybody at Sprint regarding my issue. 10/4/11 – received this email from Glenda W: Due to the nature of your issue, you will need to speak with our Technical Support Department. If you call me, I will engage them on the call and let them know the issues you are still having. If you would like to contact Technical Support at your convenience, you may contact them at the number listed below. In the IVR, please enter your number, then choose option 4, option 4 again, then choose option 1 and option 1 again. This will get you directly to our Technical Support Department. 10/11/11 – followed Glenda's instructions and spoke with Luke. I explained my issue and he transferred me to Technical Support where I spoke with Lori. I spent over an hour on the phone; Lori did all the same troubleshooting everybody else had done. The last thing Lori had me do was supposed to initiate a download to re-install my notifications (or something to that effect). She said it would take 15 to 30 minutes, she said she would call me back in 15 minutes to test if it worked. She never called me back. (? Date) – received phone call from Glenda W who asked if I would like to “escalate” the issue, I said yes. (? Date) received call from Nick (608-786-5579) – troubleshooting then transferred me to Oklahoma City. Spoke with Brian with Sprint Ticket Team (866-984-4962) – Told me that there never was a trouble ticket opened for this issue. He did some troubleshooting and opened ticket. (? Date) received call from Dennis (405-514-0019) – Troubleshooting using a test phone to call my cell phone and confirmed issue with restricted numbers. 10/14/11 – received call from Latrice, she said this was a KNOWN ISSUE, made appointment for me to go to store to receive updates. After appt she said to email OKCQC@sprint.com if update did not work. She said someone would call me back anyway Wednesday, 10/19/11 at 1 p.m. 10/17/11 – arrived at store on time for 5:30 p.m. appointment and had to wait 30 minutes before being called. Had to leave my phone until 8:00 p.m. When I picked up phone at 8:00 p.m., was told that 2 updates were completed and a factory reset was done, was also told that at some point “very soon” (this week) there will be another update and that I would have to go under “settings” to download. After returning home, the phone still did not work. (I looked for update every day, there still has not been and update as of 10/28) 10/19/11 – I emailed OKCQC at 1:28 p.m. to let them know that I still had not heard from Sprint who was supposed to call at 1pm. Brian called from 888-211-4727 about 5 minutes later. He confirmed that the phone was still not working properly so he forwarded the information to the Engineers and said they will contact me when they have more information. 10/20/11 – Sellen(?) called at 10:48 a.m. She confirmed the firmware version on my phone and said she was sending the information back to engineering to investigate. 10/21/11 – Latrice called at 3:20 p.m. and said she was going to be handling this issue from now on. She apologized for "all the inconvenience" and said she would call me back on Monday, 10/24 at 9 a.m. I told Latrice that I have a friend with the same exact phone and his does not have this issue, she said she would add that to the notes. I told Latrice that I feel like I’m paying a lot of money for something that doesn’t work properly; she said that I would be issued credit after the problem has been resolved. (I never received that call on the 24th and never heard from Latrice again) 10/24/11 – Bianca called at 1:30 p.m. She confirmed phone was still not working properly and kept saying how this situation is unusual. She then said they will probably replace the phone, she said the “next time you hear from us” they will probably have me replace the phone. 10/26/11 – Consuela (?) called at 10:54 a.m. She wanted to do more troubleshooting, I told her what I was told about the next time I hear from Sprint, they would probably have me replace the phone, and she said “yes, that would probably be the fastest way to fix the issue.” She made an appointment for me for Thursday, 10/27 at 5:30 p.m. to switch the phone out. 10/26/11 11:58 a.m. – Received another call from a gentleman at Sprint who told me they didn’t want me to go to the store for the appointment and switch the phone because they are working on a “gingerbread” update that should fix the phone, though he couldn’t tell me when this would happen. He told me that switching the phone out would not help anyway and when I asked him why he started to tell me then the phone line dropped. I never heard back from him. 10/26/11 – I emailed the information about the calls I received today to OKCQC@sprint.com. I included that I'm requesting to know when this "elusive" update is going to take place. This is 10/28 and I still have not heard back from anybody. | |
| harvey burgess | 10/27/11 |
| bad have had 3 blackberry bold 9930 phone has software problems sprint will not resolve issue have to take them to court have been trying to resolve since sept 22nd talking with a man name ross born says he is a boss if he is i can see why sprint is number 3 or 4 and stocks are 4 dollars a share even new i phone 4s on you tube give bad review save money go to att or verizon spend more but worth every penney | |
| Michal Wyrzykowski | 10/24/11 |
| Absolutely horrendous service with Sprint. Not only do they not even give you enough time to make a payment prior to shutting your phone service off for nonpayment when you have made payment arrangements, but they do not have anyone who is able to help with services live. You call them and unless its in their business hours there is not even a voice mail to which you can be redirected with their finance department. The reception is horrible outside of metropolitan areas. Most calls get dropped before they even ring, and yet you still get charged for it because it connected according to them. The customer service quotes rates which are not real and then later on you find out the real rates on your bill. These people are crooks and cowards. I have been with them for 9 years now, and I am regretting going with them. | |
| | 10/21/11 |
| I am so disappointed with sprint and there services.They give the customers mis leading information.I have had the worst experience with sprint then I ever had in all my days! Im so dissapponited with all their misleading information Im calling my local news station to give them the full report to expose sprint for falsifying information to customer. | |
| mrs shingler | 10/20/11 |
| Mr. Dan Hesse Chief Executive Officer Sprint Nextel Corporation 6200 Sprint Parkway Overland Park, KS 66251 Dear CEO: I mrs shingler have been a sprint customer for 7 years I have purchased many phones on my two lines I just got off the phone with customer service after talking with seven people and being hung up on once about one of my phones not being able to be charged i was told we cant do anything for u first because it was out of its warrenty and i was not eligable for my rebate to get a new phone all I wanted was to get my rebate a couple monthes sooner so i could purchase a new phone i would have signed a new contract but they would not help a long time costomer finaaly after an hour or so on the phone and my seventh person theytold me i could get my phone fixed at a repair shop I am going to check prices at other phone companeys i would rather pay the early termanation fee to cancel my service than to go through this much trouble again thanks for helping your long time customer loyaltee must not meen much to the sprint corp. | |
| Ron ayers | 10/19/11 |
| I have been with sprint /nextel or over 15 years. I have had nextel (push to talk for the last five years (4 phones on my account. The phones have become a joke. AS THEIR SERVICE DEPARTMENT HAS. I have several I 680 -686's that have very weak hinges. These phones are JOKE as far as ROUGH goes. In have spent the last three (3) days trying to get these phones replaced. On Monday I went to the Sprint store in McAllen texas on Dove Avenue. I had a broken I680. They said there was nothing they could do foe me. I managed to getsn upgrade from another line to replace the I680 at a cost to me of $130.00. They didn't bother to tell me that I had insurance on all of my phones and that I could call asurion ? to get a replacement for 50 to 100 dollars. The very next day I had another of my I680 series phones break. This was the 5th or 6th time one has broken. I decided to call before going to the store again. In the last two days I have spent about 9 hours on the phone with sprint. After several calls and getting hung up on or cut off by the following employees 1 Veronique 2eric 3 brionne 4 jennifer 5 Sarah 6 Cindy 7 Ashley 8 Manuel 9 Katherine 10 Ivan 11 Kirt 12 Terri I was promised that my phones would be replaced with a sprint phone and 4 would be shipped to me. I was told that my phones would be shut down for 45 min. to one hour. That did happen. I was told I would get a phone call from one of these people which never happened. I finally called back and got the run around. last night at 10:15 after I went to bed(early riser) I received a phone call from an individual that I had not talked to.before. I told him to have someone call me in the morning. I called again this morning and was put on hold by the young lady for 20 minutes while she reviewed my notes. She then stated that there was NO notes as to replacement phones and No note that they were replacing them with SPRINT phones. I tried to talk to a supervisor and was told that He was off today and may not come in till next MONDAY. This is the b ingest runaround and Mess I have ever dealt with. They certainly DON'T CARE ABOUT CUSTOMER SERVICE..................... | |
| peeved customer | 10/19/11 |
| I recently brought my Evo 4G to my local Sprint store in the Danbury Fair Mall in Danbury, CT for repairs. The reason for the visit all started when I was charging my phone in my truck. I went to unplug the phone and saw that it was stuck on the white HTC screen and the phone was so hot I could hardly touch it. I quickly unplugged it and took the battery out. After letting the battery and phone cool down for a few hours I turned the phone back on. The phone did turn on and operated perfect, but I did notice that the heat must have ruined my speaker because it sounded all distorted when used. It was working perfect before this. I also noticed when I went to hook the phone by USB to my computer it wouldn't connect. So I brought the phone to the Danbury Fair Mall Sprint store and asked the young guy working if he could check it out for me. He said no problem. While I waited my wife purchased a new phone to replace her ancient blackberry. After my wife's sale was complete the repair guy came out and said that he tried a new speaker in my phone and it wouldn't work at all, but he put the old one back in so I would at least have some sound. He showed me that my battery was bad, evident by the swelling of the battery and replaced it for me. He said that "my mother board was shot" and this is the reason for my usb port not working. He said that this was caused by water damage evident by the red strip near the usb port inside the phone. I know about speakers. They are pretty simple and have a + and a - lead. If my old one works with some distortion then a new one would work even better! Right??? I made this evident by buying and replacing the speaker myself. Speaker works great! My phone has never seen any water or fluid ever. The phone is still working great to this day. The USB port isnt working unfortunately. My point of writing this is to let Sprint and anyone else know that these young salsemen/repair technicians are either lying to their customers or just don't know what they are doing. Unfortunately it's at the expense of the consumer. Why did they only replace the battery?? My phone is now past the factory warranty and it is probably a slim chance to get it repaired now. AVOID THE SPRINT STORE IN THE MALL! I have heard this from other Sprint stores and electronic stores in the area as well. Good Day | |
| S. Orange | 10/17/11 |
| I have been a sprint customer for 4 months. I have had problems with both phone service and the air card and getting my rebates. After calling for four months and 2 air card replacements I still cannot get decent upload and download speeds. Customer service has been terrible. They transfer me from department to department with no resolution. I am a graduate school student and I am in danger of failing a class because of internet issues relating to the air card. Rest assured sprint has not heard the last of me. I will be sending certified/restricted letters to sprint corporate until my issue is resolved and if necessary initate a legal action to get out of my contract since they can't seem to provide me with reliable internet service. Once my phone contract is up, I will not renew my contract with sprint. They are terrible and don't care about their customers. | |
| L Rodriguez SR | 10/17/11 |
| I guess I'm just another idiot that got screw by sprint after 9 years of paying every single bill on time. I go to the sprint represenattive to get a new phone, i waited 2 years to qualify for a new phone and now that I'm off contract is my perfect time to get a phone....wrong....they sell you a phone but dont tell you about additional cost that you are going to incurred like upgrade a phone a a cost of $36. I call customer services, what a joke this company is, i when through 6 rank and files employees from customer service to manager and supervisor to tech mangaer etc...all a bunch of incompetent customer service individuals... I had to repeat my story 6 times i was in the phone for over 1 and 15 minutes and get no results but the same old saying I'm sorry sir i cant do anything about it. Well I see we have enough people with concerns to do something about it, if you dont listen to yoru customers that paying on time and call the premier gold members, how do you treat regular customers....I guess Sprint will loose my business for good, I will pay the cancellation of 2 lines since the other phones is out of contract, but i wont pay another $36 they want to charge me for an upgrade of just the line. I had it with sprint. I call at 5:15pm and I guess you have it recorded and you can see my line (716) 570-8441. Is time for some of these over pay executive with 6 digit pay do call some of the customer that paying for those outrages salaries and get no customer support or customer services. Greed goes to far this times........ | |
| Kimp | 10/13/11 |
| We have been Sprint customers for 14 years, which has been way too long! Our family has a total of 5 phones on our plan costing over $200/mo. I bought a Blackberry in May and was required to pay an additional $10/mo. premium data fee (I'm guessing for 4G-pfft!). There are times when I don't get emails up until 5 days after they were sent! This morning at 8:35am I got a text from my husband who is traveling, he sent it at 9:15pm LAST NIGHT! He was only a time zone away, not on another continent! We've called "customer care" numerous times about poor service, billing errors etc...we get the same thing, someone reading a script. When will they figure out that all people want is to get what they are paying for?! Adios Sprint! | |
| pascal segal 203 722-1527 | 10/13/11 |
| If there was a 0 that is what I would rate them. I have 4 lines and I was planning on getting 2 more lines but since I have spoken to 5 different people at sprint I am ready to switch to Verizon. Reason: I have always been able to put all my purchases on my phone bill up until the 1st of October. Now they are ready to lose a loyal client to Verizon. My phone bill is paid 3 weeks before its do.I am willing to change companies because 1st they commited a breach of their contract by charging people like you and me $4.99 per month if I we don't allow sprint to remove their bill from our checking directly. I don't know about all of you clients but no one is going into my checking directly account without my permission.that is one reason they cannot charge me for cancelling my contract.all I wanted was to charge me a tablet to my phone bill and for that they are ready to loose all their clients. If there is anybody that feels the same as me we should all write a letter to their office and tell them we will not take their beaurocratic nonsense. Best regards and good luck A disappointed client. | |
| Rev. Grant Greer | 10/11/11 |
| i have been with sprint a while now. i took up a family plan for my daughters, signing a contract for $150.00 a month but have not seen such a bill yet. the first bill filled with charges costing over 300.00 for first bill, paid! next month a charge for packages that cant be explained! now we owe 421.00 plus 175.00 and in less then three months! for any one reading this YOU CAN FIND ME AT SHERAHGREER@YAHOO.COM. TRYING TO GET A CLASS ACTION SUIT AGAINST SPRINT CAUSE BELIEVE IT OR NOT THIS IS THE SECOND TIME THIS HAS HAPPENED. ALREADY HAVE 100 PEOPLE SIGNED ON AND WILL EXPAND THROUHG FACEBOOK AND MY SPACE. I HAVE NO MONEY LEFT AND THESE PEOPLE HAS STOLE EVERYTHING THEN CUT OUR SERVICE AFTER RECIEVING A SHIT LOAD OF MONEY! AT&T IS COSTLY BUT I HEAR THEY DONT PLAY THESE GAME OR GAIN OUR MONEY WITH TRUMPED UP CHARGES! | |
| Natalie A | 10/12/11 |
| I have been a Sprint customer for several years now (going on 10 years). I rarely have any problems with the service or the company, but in this case, I don't think things are being handled properly. Yesterday, I called the Sprint Customer Care phone number because I've been having a problem with my phone (HTC EVO 4G) overheating and resetting on its own for the past couple of weeks now. They had me update my data profile, which seemed to work... until today. The phone continued to restart on its own and overheat again. When I called Sprint Customer Care again today, they told me that it is a known issue with the phone and that it would be covered by Sprint and be swapped out in the store. The Rep (who was VERY nice, by the way) made an appointment for me to go down to the store and be seen. Upon arriving at the store for my appointment, my phone was actually overheating and resetting at that very moment! It was very clear to the In-Store Rep that the problem was not a feigned one. He then told me that a Technician would take a look at the phone to make sure that there were no other problems with the phone. When he came back, he told me that the USB port was broken! And because of this, they would not replace the phone in-store, but they would make me pay $100 for a replacement (a refurb at that!) I wasn't having problems with it charging before! I was told that they would just swap out the phone without any hassle. They saw first hand what the problem with the phone was so I'm clueless as to why they opened it in the first place. After they tried to have me pay for something that I was told I shouldn't have to pay for, I left the store pretty upset! I don't like being lied to or taken advantage of. I have never really had any major problems with Sprint, or the customer service, but I really I feel like someone has dropped the ball. Shortly after leaving the Sprint Store/Service Center, I called Sprint Customer Care to see if they could resolve this issue. They just confirmed what had happened and told me that they would not be able to replace the phone. She then told me that they would be willing to replace my phone with a Blackberry of some sort, which is in no way comparable to an HTC EVO 4G! Upon searching and searching for a corporate phone number (which doesn't seem to exist), I stumbled upon several pages of other EVO users with the exact same problems! Here are two links. The first one addressing the overheating issue (from the Sprint Forum), and the last one is actually from the HTC website with users saying that the USB port is known to be loose. I have noticed that the port was a bit looser than other phones I've had in the past, but it was like that from the start, so I assumed it was just "normal" for that phone as I really didn't have problems with charging the phone. Isn't this considered a "known issue"? Again, these are the links to the forums: http://community.sprint.com/baw/message/340611 http://community.htc.com/na/htc-forums/android/f/94/t/3825.aspx | |
| Jim Weda | 10/12/11 |
| It really is a shame how Sprint's customer service has plummeted. Back in the Nextel days I bragged about how great they were and convinced as many people as I could to switch over to them. They were top-notch and they had this great thing called "push-to-talk". I'm in the entertainment industry and I could easily say that 70% of the people were using Nextel mainly for that reason alone. I also found that most of the time the "push-to-talk" would work when the cell phone was weak. I put Nextel in the same category as Apple Computers and I've been a huge Mac fan since 1985. Quality product and excellent service. When I heard that they were soon going to be Sprint/Nextel I felt like something great was about to fall apart and become one of those "Good old days" stories. The transition wasn't all that bad but they had a really bad web presence. That's a minor issue, as long as the phones and customer service remained intact I was a happy camper. I pretty much stuck with Motorola phones and was never disappointed. Then came Apple with their iPhone. I knew I just had to have one being the hardcore Apple fan. I was very disappointed to hear that the only carrier that would have the iPhone was AT&T. As much as I wanted the iPhone I could not let myself move over to AT&T so I waited to see what Sprint was going to do about answering the call for something equal to since I never thought anyone would be able to beat Apple's quality. They poured tons of money into ads pushing the Samsung Instinct as the iPhone killer. Blindly trusting Sprint I went and upgraded to the Instinct. What I should have done was trust my instincts and not buy into the hype they were pushing on their customers. The Instinct in my opinion was THE worse phone I had ever purchased. Samsung and Sprint just left us hanging with a phone that was no better than a basic "make calls", "text", and occasionally "Navigation". I ended up punishing myself for making such a huge mistake that I forced myself to keep the phone until I was due for an upgrade. Aug 12, 2011 I just happened to walk into a Sprint store and was told by the sales reps that the Samsung Epic 4g was the phone to get especially now because there was a huge price drop. (That should have raised a red flag) I went to some other stores that had the Epic and found a better price. Before making the purchase I went home to see how much or what kind of deal I could get from Sprint since I was a Premier Customer plus a corporate account. They wanted about $150 for my upgrade when everyone else was selling it for $49. So much for being a loyal customer. I went back to OfficeMax where I was able to get a good deal, they set up the phone and I was now live and online, or so I thought... Here it is, a brand new phone, nothing loaded on it except for what comes stock with it or as what most refer to as "bloatware". The first thing I noticed was the poor cell reception I was getting in my neighborhood which was 1-2 bars. I went online to check out the map coverage and it showed my town as very strong so I couldn't understand why I was only getting 1-2 bars. I knew it wasn't the phone because I have the Airave and when at home I get full bars. I leave the immediate area of my home and it goes back down to 1-2 bars. Next, I'm told by friends that they've been trying to call me yet the phone hasn't rung and voicemail would come late. I was able to receive text messages but when I would try to respond it would always fail. I've made numerous calls to Customer Service/Tech Support and always get the same response. They may as well just have you call an automated service center because it was always, "You will need to pull the battery out for a couple minutes and it will be okay", "You need to do a hard reset" and finally "You need to take it to a Sprint Service Center", yeah, sure, so they can give me a refurbished phone when I just purchased a new one. I don't think so! I purchased a brand new phone, I expect a brand new replacement. In roughly 2 weeks I have called Sprint so many times I'm pretty sure I've spoken to every person at the call centers. I've racked my brain and felt like slamming the phone against the wall because they always say "We care" when they don't have a clue as to how to fix or what is wrong with the phone. They are just reading out of a manual which is a real insult. I only ran into one person who sounded like he knew what he was talking about. Everyone else, nobody home, not a clue and it was the same response over and over. I really grew tired of it after exchanging my phone for the 3rd time. Each phone had common issues but each one also had a couple unique ones and I still could not get any answers. I had grown tired of constantly doing hard resets, battery pulling or running over to a Sprint Service Center and ventured out on my own and did my own research. Sprint was able to give me a phone that was about 30% stable. After a lot of research, experimenting and tweaking I was able to get my phone to about 70% stable. Sounds good but that is just not acceptable. At the very least any phone purchased should be at least 90% stable. Afterall, they're willing to take 100% of my money, I have the right to expect a fully working phone. Even to this day which is exactly 2 months from the day I upgraded to the Epic 4g I still have issue's with the phone. Battery draining quickly, (Yes, I know how to conserve battery and the tips and tricks), SD Card issues, (something Sprint knows about but does not have an answer on how to fix it), phone shutting off on its own or while on a call or just hanging up from a call, phone locking up etc. It just gets really old having to deal with all of these problems day after day. I have to reboot the phone at least twice a day and that's a good day. The SD Card issue is a pot luck thing. It's not that there is anything wrong with the SD Card because the phone does see the card, I use a file manager and its shows all the files on the card, how much space is used/unused but any file on the SD card will show up on the phone as a generic icon and says "loading..." underneath the icon and is unusable. The only fix for that is to constantly pulling the battery out and rebooting the phone until it finally works again. And no, it isn't the card because I had this problem with the other 2 phones. | |
| Jim Weda | 10/12/11 |
| What really upsets me with Sprint, Sprint stores and the store I purchased the phone from never once told me to just exchange it for the new and improved Epic 4G Touch which came out 2 weeks after I purchased the headache I am stuck with. I would have gladly paid for the Epic 4G Touch but they kept telling me that I just had a bad streak of lemons and was reassured that this 3rd phone would work fine. Well, they were all wrong and when I had asked Sprint to let me just upgrade to the Epic 4G Touch and I would pay the difference they said it could not be done. They tried to get me to switch over to the Nexus S or the HTC Evo 4G. Are you kidding me? You are asking me to settle for a product I feel is inferior to the phone I wanted originally? How dare they ask me to settle for something I didn't want. I already punished myself by sticking with the Instinct for over 2 years I was not going to settle for a phone I didn't want. What happened to Sprint's customer service? It makes very little sense that Sprint would treat customers in this manner especially with the way the economy is and has been. You would think good business sense would be to keep your customer's happy and they will reward you with their loyalty. What do we end up getting? Cut, cut, cut, cut and more cuts. Sprint's executives aren't even trying to hide the fact that they're making out like bandits while customer service drops. This actually made news headlines which I thought was very bold. The only reason I gave Samsung another shot at my purchase was because they make in my opinion the best TV's on the market. And, even though my last phone, the Samsung Instinct was a horrible product I thought I'd give them another shot especially with everyone telling me it was a great phone and reading the specs I felt it would be worth checking out. Samsung, you might want to stick to what you do best, make TV's because right now you're 0 for 2 as far as I'm concerned. Sprint, you should wake up and stop being so smug. It's your loyal customers that fatten your wallets. Continue with the lack of great customer support and soon you'll be holding your hands out asking for some spare change. For me, one simple adjustment would have been to offer me to upgrade to the Epic 4G Touch since my purchase of the older Epic 4G was about 2 weeks and obviously I would have paid a difference for the upgrade but to just flat out refuse to work with me on a satisfactory solution was nothing less than a slap in the face. Carriers do not make their fortunes on the phones but on the contract so why would it have been such an issue to offer an upgrade to a better version of the phone I originally purchased. This makes little sense to me as to why Sprint would act so nonchalant about the matter. After all the time, all the headaches and not even a credit on my bill. Just settle for the Nexus S, HTC Evo 4G or keep the Epic failure phone. Good going Sprint and Samsung. Now stop telling me how much you care about my needs when the reality of it is you do not care at all because you already have my money and you need to move on to the next person for which you will do the same. What ever happened to the days of quality customer service? | |
| Totally disappointed and angry | 10/9/11 |
| I received a TEXT MSG from wirefly.com (a sprint carrier) informing me that I am eligible to UPGRADE my current phone. When I went to purchase said upgrade via the link provided in the text I was informed that I cannot upgrade at this time as I will in fact not be eligible to UPRADE for another YEAR...c'mon sprint what is going on??? I have always paid my bill and experienced GREAT customer service so what gives??? Why send me a msg stating I can upgrade only to tell me I in fact CANNOT for another year AFTER having entered ALL of my account and credit card information and THEN to receive an email stating you are REFUNDING any authorized charges for my purchase? So that means you HAVE MY MONEY for the UPGRADE but I have to NOW WAIT for a refund for a phone I am in fact ineligible to receive in the first place??? WTH! I hung in there with you guys but NOW I am considering a change in service because THIS experience is totally unacceptable!!! Why take away yearly upgrades? Especially from your BEST customers??? Whats the purpose? | |
| Teenah Gonzalez | 10/7/11 |
| I have been with Sprint for over 8 years. I have had problems with every phone i have received from Sprint. The last 3 months i have been on the phone 8 times and been in the store 5 times just to get a proper phone that works. I've been given the run around by their tech support, false information on more than one occasion, and been told they were going to ship my phone and failed to do so. Sprint lacks proper customer service and could give a shit about long paying customers. They take your money and rip you off. Go with Verizon or any other carried because you will get nothing but the run around and waste a lot of money and time doing it. Sprint your a piece of shit for service in every regard, I hope AT&T and Verizon bully you out of business. The world would be a better place. | |
| L. Duncan | 10/6/11 |
| Today I had a very positive experience with Sprint. They did their best to be polite, cordial, professional and efficient, and they were. In spite of my previous negative interactions with them, the interaction today was very pleasant. I really appreciate everything they did for me. God bless them. | |
| Debbie | 10/3/11 |
| To whom it may concern, I've been with you guys for almost 2 years now. You have been fairly easy to deal with, and I appreciate that. I've had to replace my blackberry tour 3x since I'm with you and it’s never been as painful and agitating as this one. Today I had a terribly aggravating experience and I was extremely unimpressed with you customer service. I called the 1-800 # because I was having major issues with my phone. Randomly it’s been turning off, mid conversation, mid email... Not just powering off, but resetting and taking about 7 minutes to turn back on. When you’re in middle of a business conference on your phone, it is not a pleasant occurrence to put it mildly. I was on the phone with them for about 45 minutes, they tried resetting my phone, but to no avail. They gave me reference # to go into the store with and get it fixed there. I called the store and they said they are open until 8. I walk into the store, and they tell me the tech department is closed due to high volume. I decided I’d just cancel my service. I have been having terrible reception in the places I frequent + major problems with my device so I will just switch services. The guy in the store tells me, he can’t assist me so I should call the 1800. So what do I do, I proceed to call the 1800 #. They tell me they will do whatever it takes to keep me as a sprint customer, which I really appreciated. I told them I need a new device ASAP not a tour, because I am going out of the country next week, I tried fixing it through tech support on the phone, tried going down to the store, but no one can help me. This is my only day to take care of this issue, I left work early to get this done and if you can’t help me , my only other option is to walk into a another service store and become a customer there. They said of course we can help you; I was transferred, without exaggerating to about 15 reps. Repeated what was going on with my phone, time and time again. Was on the line for over an hour. NO ONE could be of help. Next thing I know, I got cut off, I have no way of reaching the women I was on the phone with, she had my call back number, and didn't return my call. Extremely disappointed and unimpressed is an understatement. You guys left me with no option. Besides for customer service being really poor, the women tells me that she can’t help me out with canceling my plan. I was shocked, if you want to save me as a customer, you do what it takes, but don't take away my rights of cancellation. Every time I said, please transfer me to someone who can help me with my cancellation, the representative did not allow me that option. I was at a loss, so I walked into a Verizon wireless store. I got a Blackberry Bold 9900. I have a 30 day trial period, if you can get a Blackberry 9900 to me by the end of this week, before I leave town, you have the option of saving me as a customer. If not, you give me no other choice but to close my account and continue on with Verizon. I would love to continue working with you if you can cooperate. It’s a pity for you guys to leave me with such a bad taste in my mouth. Having a reputation as a company with unhelpful customer service is a real negative attribute. I would love to put this behind me and start a new if you can work this out. I apologize for coming across harshly but I’m extremely exasperated. Looking forward to hearing a positive response. Thank you | |
| Deborah Alford, Sue Kovac | 10/4/11 |
| You have lost loyal, years-long, customers over a less than $20.00 "reactivation" charge. It wasn't enough that you now have us as captured customers for the next two years, was it? We have added you to our 2013 calendar for cancellation. The "customer service" representatives and supervisor we spoke with today clinched this for us. We will continue to pay our bill on time, as usual, and we will now tell everyone of our friends and acquaintences who are considering Sprint as their cellphone carrier about our decision and your greedy attitude. Your service is just not that special. | |
| Angelica Hernandez | 10/2/11 |
| I don't even have phone servicw with Sprint and I recieved an E-Mail saying my replacement phone was on the way. When I called Sprint and even went to the store in which this order was processed. Although I had all the order information and made Sprint aware that somebody was trying to fraudly use my name to get an account, absolutly nothing was done. They said there was nothing they could tell me. In my opinion Sprint is no better than a two bit street corner hustler. | |
| Areli Garcia | 9/29/11 |
| Extremely bad customer service by customer representatives, supervisors and managers. No one seems to know anything and your transferred from one person to the next and everytime you have to explain your issue all over again. I've had an issue regarding fees since July 2011 and it is now almost October and nothing has been resolved. Instead I'm getting charged late fees on fees that Sprint placed on my account and were supposed to be waived. I have been a customer since March 2011 and regret being a Sprint customer. | |
| DLawson | 10/1/11 |
| Customer service is very poor, with towers down in our area Sprint is requesting us to pay when we have not been able to use our phones for over 4 months. How can you expect someone to pay when you can't keep up your end of the contract? Yesterday, not being the first day, we were on the phone with sprint for over two hours, four different people and the final person, Brandon from Florida couldn't help us with out bill, questions in regards to our account nor was he willing to get someone to help us. Over four months ago, the towers in our area went down, we had no internet on our phone, no cell phone usage and no data. We were in a bad position with Sprint not providing us service nor a discount on our bill. Four months later we have the same issues in the San Bernardino county area. Sprint refuses to help us, negotiate with us or even credit our account. Disappointed with them in the fact that Sprint was a great company 5-6 years ago but customer service sucks as well as no one wants to transfer you for help. Sorry to say but we may go somewhere else for service if this isn't fixed...and so will our friends and family!!! | |
| Michele | 9/27/11 |
| I had loved my Nextel Service, but when Sprint merged with Nextel I have had nothing but problems over the past few years. The latest problem being that I use to have free text messaging included as a free add on to my plan because I was originally a Nextel Partners customer. Sprint has removed that feature and now demands that i pay an additional $20 per month for unlimited text messaging, which really sucks and is unfair. My nice 800 minute plus 600 free bonus anytime minutes for $32.99 plan now costs me 62.99 because of the new charges for text messaging and my $10.00 data add on. I feel they should not be able to change your plan and force you to pay for things that use to be included. Unfortunately there are no laws that I know of to protect us customers from such actions and all the new cell phone plans are equally or more expensive. Hence, they bully us to go to a newer plan by adding additional charges. I wish I never would have switched to Nextel from AT&T AT&T always had great customer service, but at the time Nextel was the only one with push to talk walkie talkie. Hindsight is 20/20 I guess. Sprint won't do anything to help fix my issues I am a number to them not a person. If I could afford to go to AT&T I would, but unfortunately its not within my budget for the minutes I need. If you can avoid Nextel/Sprint I advise you to avoid them. I wish I had. | |
| robby alber | 9/28/11 |
| i have been a sprint customer for 3 yrs and i am so pissed off i have a 700 bill thats not right i have been a month late then and trying to cathc up then i get this bill saying im 3 months late that is bull shit if i was 3 months late u guys would of shut it of the first month soo no im boing to cricket because there cheaper and dont give u alot of bulls and charge u for everything | |
| Stephanie Wood | 9/27/11 |
| Sprint is holding my photos hostage, & now telling me that I have to pay $15 a month for some data BS to get my photos. I'm sorry I ever used my cell phone as a camera (found out that, unlike EVERYONE I KNOW, I can't email my photos from my phone), & I'm ESPECIALLY SORRY THAT I RENEWED WITH SPRINT. This is only one of my complaints. I think I got good customer service only ONCE in my 2 years with Sprint, & that's only because they wanted me to renew. Rates are also a ripoff. Wish I'd gone with CREDO. Everyone I know has a better cell phone plan than I do, but none of them has SPRINT. | |
| Bob Baker | 9/26/11 |
| Former customer, the only way for me to get my service fixed was to buy a new phone, upgrade my plan and sign a new two year contract. Most of the time when my phone was new I could not get signal in my front yard about 7 miles from corporate hq; did not re-up and have not regretted my decision. I have not had an active Sprint account for over 3 years now. Today I received all the new account information for some poor soul, Sprint saying it was me. I have their home phone number, account number and all three cell numbers of their new Rumor LG phones, Shared Data Plan 3000, Service Agreement start date 9/19/11 and $200.00 early termination on each phone as a separate contract (wow that is $600.00 early termination), all for only $189.99 per month, plus all the fees. In this day and age of protecting privacy you would think Sprint might try a little harder. Hey Dan... what do you say? I am returning all the information to you and I did leave them a voice mail on the prime cell number and their home phone. | |
| awais a. | 9/25/11 |
| I have an htc evo and i dont see anything popular about this phone and i think it is junk cause this is ruining my buisness and we got these phone in february 2011 and i have big problems with my signals and calls dropping so i would say this service is the worst service i have seen and i would not reccommend this phone service and this phone and they also sent me refurbished phones and i went to the coroporate office and i paid for a new phone and i went to 4 different stores and nobody helped me and sprint is the worst service and worst customer service and i will never recommend this service to anyone and i always ask for help but nobody helps me so i dont like this service | |
| Tattle Tale | 9/25/11 |
| You're fools if you have sprint nextel | |
| Shenita Hannon | 8/10/11 |
| I have Had this issue for a little over 6months. I have called in to the customer service line many of time to correct my issue and have been to the service center to correct. Everyone is telling me something different. Take your phone to the service center, restart the phone, you have to power off at night to allow the phone to recharge and get the best services, it's the nextel network, it's the BlackBerry device, you need a new IP address. all these things i have tried, done, exchanged and still no working phone I can not receive my text messages without turning my phone off and then back on. If I continue to let it go it just gets worse. Soon I won't receive any calls then can't make calls. Everyone has a fast answer to get me off the phone but no one has fixed it. I was even told I need to change from nextel to sprint because even though it's the same company they are still with different networks. The customer service department transfers you around no less then three times and then either you get disconnected or they fast talk you and still know resolution. I have had Many of Problems with this phone starting from the very begining the track ball, frozen screen and now know working services. Is there going to be an End to this Madness. So tired of paying for service that doesn't work. | |
| Rodney Giordani | 9/17/11 |
| Mr. Dan Hesse Chief Executive Officer Sprint Nextel Corporation 6 200 Sprint Parkway Overland Park, KS 66251 Dear CEO, I have been a sprint customer for the past 2 years after leaving 10 years of service from USCELLULAR. I recently went into the sprint store that I started my service with to get the touchscreen on my Evo shift to work (Sunday, Sept. 3rd, 2011 in Evergreen Park, IL). When I returned back home, I noticed my 2GB sdcard was not in my phone. I returned Wednesday(9.7.11) & spoke to the manager (Shawnetta). She and the technician that serviced my phone went in the back for no less than 5 minutes and said, " We did not find your card but we can replace it with an 8GB card. I felt that it was not a comparable reimbursement for the card of mine that THEY misplaced that had 2GB of important content on it. For my inconvenience, I had requested Shawnetta to compensate my loss by giving me an anti-glare screen protector($14.99), a rubber phone cover($19.99), and the formatted 8GB card and she said no. Since then I have going back and forth with customer service reps and the management review team. I spoke with Francisco who is either a customer service supervisor or from management review and he expressed to me that once management review looks over an issue that there is nothing else that can be done & to feel free to contact the Better Business Bureau or take legal action. I refuse to believe that there is nothing else Sprint can do for a loyal customer who just wants back the contents I entrusted a Sprint technician with. There is nothing worse than to invest in a company unwilling to compensate a customer for a mistake made my one of your technicians with something as valuable as my sdcard. Please help provide me with the level of customer service excellence that you would want and expect out of a phone carrier...Please Rodney 773.419.1440 | |
| Kelley | 9/19/11 |
| The worst customer service I have ever encountered in my life. Sprint is unwilling to help, fix or solve any problem of any kind. I have been a customer of sprint for 8 years, always had acceptable service until about 6 months ago I was having an unacceptable amount of dropped call, no service and roaming (not to mention I was being charged for roaming and roaming text when I have never been before) I was told that they were having an issue with a tower that was 1.5 miles from my home and they were unsure of when it would be fixed, in the meantime they fluctuated my bill to stop the roaming charges which didn't and caused my bill to jump even more..Roaming charges came to over $300 and with them messing with my plan changed everything and double charged me for each phone plus double charged me for the pro-rated amount for each phone, my bill jumped up to $715 in 1 month..they told me to have the phone checked by a sprint dealer, I went to one, he told me to replace the phone, sprint refused his recommendation b/c he wasn't and authorized dealer, I emailed them a picture of their sign that indeed said they were, Sprint sent me 45 mins from my home to an "authorized" dealer, when I arrived there was no sprint store, I drove around for an hour, finally stopped in at Verizon and they said they moved across town, I drove there and they were closed. Sprint still tells me they have not moved..and they want to charge me a $100 deductible to replace the phone after paying $7 a month for insurance that covers nothing..I can get a new droid phone with them for $99 with my upgrade in Nov but they refuse to move the upgrade date to Sept 20th..I still have issues with no service, roaming & dropped calls, they said they will put a ticket in..I have been escalated, bounced for 2 hours to different departments, one that didn't even have anything to do with my issues and I get the "I don't know why they sent you to me" speech, I have been shrugged off & treated like I was trying to pull one over on them,I have had supervisors and managers call me to tell me they can't do anything, I even had a Representative tell me to go to Verizon. My children needed a ride home they had tried to call me for 2 hours and could't get through, I was a half mile from my house at a friends that I had been talking to on the phone and the calls dropped 4-5 times which aggravated me and I drove to her house instead...i get every excuse in the book (SCRIPT) my favorite is "well, we can't guarantee your service, you don't have very good service in that area" when in fact I am 1 step below their best service..how does that even count for when I am driving in all different areas with the same result? I work Per Diem and my pay depends on my phone, if they can't get through to me they go to the next person and I don't get paid, but I make sure my bill of $150 a month is paid every time for a service I have not received in a long time, in which I have been more than patient with. I am no longer being nice, this is crazy is the extra few days and the $99 worth my kids sitting waiting for a ride for 2 hours b/c my phone carrier will not provide the service I am promised and pay for? is the extra days that sprint wants me to wait to upgrade my phone worth $2-300 to feed my kids or how about this.. "TO Pay My Sprint Bill?" its not like I asked them to give the phones to me free of charge or to not restart my 2 year contract with them..I am only asked to move up the upgrade date so I can have new phone that are up to par. I am disgusted, disappointed and down right turned off by your company & it's employees | |
| K Pacheco | 9/19/11 |
| I wasn't going to leave my name or a number for the last message, but I am interested in seeing if Sprint will actually do something about anything. Still Disgusted, disappointed and turn off by your company and it's employees Kelley 603-557-2688 Cell# If you can get through to it, my kids can't | |
| Melanie Snodgrass | 8/15/11 |
| When I signed up for Sprint I was with T-Mobil and honestly pretty happy with their service. I only went looking because my husband and I needed unlimited texting and we were trying to find a better price. When I called Sprint, I was told by their sales person that they offered 700 minutes and unlimited texting for only $69.99. This was a straight up lie! I asked this woman several times, "the unlimited texting is included in that price?" she said yes everytime. When I got my phones I called Sprint to confirm my plan. To my surprise I find that not only was unlimited texting NOT included in the price but she didn't even have me set up to text AT ALL. After hours on the phone I was given to a supervisor who then gave me a discounted price for texting. I was then credited $10 every month, this was supossed to be for the entire time I was with Sprint. But unfortunately they removed it after the first year. I am now on the phone with Sprint AGAIN for the second month in a row trying to get out of contract because they are claiming they can't give me a measly $10 credit every month! Hows that for customer service? They would rather loose a customer then give up $10 a month? I would like a call from Corporate PLEASE! I want OUT of my contract and as far away from SPRINT as possible. 267-847-9471 | |
| F Cadue | 8/15/11 |
| For the U600 and the service from the "escalation manager, Brian." I bought this unit to supply internet access to my husband who is an over the road truck driver needing to have access for his job. Not only did the unit NOT work when he had full service on his phone, but did not work at all. Tech support in "Who knows where" gave instruction for the unit activation, but did not finish, I suppose. On the the 8th of this month, I spoke to a Sprint representative about this unit to cancel and return. "Not a problem" I was told, however today I am told "Sorry, you cannot return this." It is now my piece of junk that I am paying nearly $300.00 for. I believe I will contact the Corporation Commission and see how much I will get back. These units have a bad rating and I hope they quit trying to pawn them off on us. Sprint has been my provider for many years and we do not have cheap accounts. My monthly bill is close to $300.00 and it is always paid. Treat your good customers with some respect and honor, maybe we will stay. I am considering a change really soon. | |
| dave medina | 8/15/11 |
| i have been having the same issue since dec of 2010 ..... my phone will not ring or it sends people to my voice mail but never recieve my voice mail or it rings and rings.......the other problem i have been having is that i get delayed text messages by over 30 min. to 8 hrs......several drop calls ....... and why advertise about 4g but it seems only a few city's have it ...... i had had all this issues yet i continue to pay my bill every mo. can i pay sprint a partial payment and call it a payment in full? i only wish our government would do something about this .....this is bullshit !!!!!!!!!!!!!!!!!!!!! | |
| Marc | 8/18/11 |
| Complained to FCC. Spoke w/exec from Sprint three weeks later. As always, courteous and professional, my disputed charge was credited. I have no problems with the cell service however it has been my experience (as a customer of over 8 years) that their nickle n diming is company policy. My final request that they confirm in writing every communication between myself and them was denied. Why..there are probably liability issued involved. Maybe, maybe not however I just cannot trust them anymore. Bottom line, I'm looking for another cell phone provider. | |
| Wayde Brooks | 8/18/11 |
| I bought the LG Rumor Touch Phone from my local Sprint Store. I have had 4 handsets in 2 months because the phone is defective. They charged me for the phone 2 diffrent times. I have been a customer with Sprint for 12 years and no one will help me with my problem. I am overpaying for my service and I have a faulty phone. Way to go Sprint as far as customer service goes you have been weighed and found lacking! I am also sick of getting a person on the phone when I call who doesn't speak well as far as the English Language is concerned. Step it up Sprint! | |
| S Allen | 8/19/11 |
| I have been a Sprint customer for almost ten years. The service is great, the plans are better and bundled, however, everytime I wish to upgrade my phone I am given the run around. For the last few years upgrading had been an easy task. I waited a year and then upgraded to a better phone to suit my needs. Well, now I am trying to upgrade and have been told by a Sprint representative that I can not be eligible for an upgrade until 22 months into my contract. Question, why would I want to buy a new phone with only two months remaining in that contract. OOOh , I know, Because you want me to sign another two year contract. Well here's my advise to Mr. Sprint, instead of giving $500 cell phone to NEW customers, why not take care of the valuable, hardworking and growing population of EXISTING sprint customers too! | |
| maurice kennedy | 8/19/11 |
| i have been with sprint for 8 years and have no complaints. but the only problem is my wife has pass away and ijust got a phone for her in june of this year. she pass july 3 2011 ,2 days after her birthday. the sprint store i got the phone from told me i would have to pay a $200.00 fine. i dont see why because it was for my wife and shes gone now.there's no reason for me to have 3 phone. could someone help get out of this contract without paying that fine. their should be a way since i lost my wife . | |
Doug Schaefer  | 8/19/11 |
| I have been with sprint for over 20 years and I do not plan on changing carriers any time soon, but I do have an issues that seems to be bothering me about the current way Sprint forces people to lock into a 2 year contract with a new phone or any upgrade phone. Now days phone technology is changing rapidly. In fact so fast that consumers who purchase new phones can get stuck with old the technology that is so out dated on the day of purchase, therefor the phone may not produce what the customer expects form there purchase. Many of time stores who carry sprint phone are pushing technology that is obsolete in order to get that inventory sold and the consumer is stuck. Customers who are not technologically savvy need help in purchasing new or upgraded phones and should not end up paying the price of any purchased for any phone he or she is not satisfied with. When any contracts is issued for a new or upgraded phone. Change the way change a phone contract works to better satisfy your customers. We know not every one who purchases a new phone or upgrading plan will be satisfied. I suggest that the Sprint comes up with limited one time trade with limitations any time during the first 180 days of a new contract for any new phone or upgrade phone to a better satisfied the customer. Currently all phones require 2 year at the end of the 1st years a $75 credit to upgrade or at the end of 2 years a $150 credit is available to upgrade. Try allowing all phones requiring 2 year contracts to have 180 days tryout period and if not satisfied the phone may be traded in for one the customer may be satisfied with but this comes with limitations (no physically damaged will be allowed) and at the end of 2 years a $150 credit is available to upgrade as you currently do. Using this you can eliminate the $75 credit at one year and extend the life of the contract to its full term and give better satisfaction by having 180 your customers will feel like they have better control over there value. If this would be implemented I would give you a ( 5 Star ) Best rating | |
| Linda Marshall | 9/16/11 |
| I would like to finally speak with someone at Sprint that can help me. Everyone I speak with month after month have not been able to help me to reduce the cost of my cell phones. I had four phones and it was recommended that I remove two phones well this has cause my phone bill to increase. Each person I reach by phone will give a different answer and nothing works in fact the bill only incrases. Sprint should not try to milk one customer. | |
| Bonney Smith | 9/16/11 |
| I do not recommend anybody getting sprint! They have the worst customer service and they dont resolve any issues they just rather hang up on you cause everytime you call back you always get someone new and explain the problems over and over again. I have had a problem with my evo 4g for months now and the issue still is not fixed. They sent me a used phone that has the same problems that I had with my orginal one. I just recommend no body useing sprint. I thought T-mobile was bad but sprint has topped that off extremly. I am not getting in contact with the corperate office. I am not gonna spend hundreds of dollars a month to have a crappy none working phone. | |
| taneka white | 8/20/11 |
| Need help on next move with Sprint? tanekawhite@hotmail.com I've been with sprint 5 years. The other day I played around with an iPad, fell in love. Wanto see what Sprint offered. Called found out they had galaxy tab ,so I wanted to add second line to my current account to get one. Sales rep said I would have to pay a 150 deposit. I said forget it. But, later that day couldnt get the gadget out of my head. So, I emailed customer services about the deposit, I mean a girl can press her luck...... right ??? If they say I still had to pay I was thinking about bitting the bullet. They replied within the hour to tell me ,that the fee was waived. Everything is taken care of and I can get started today without a deposit!!! I call to get set-up and they tell me they can't honor what the rep said. I inform them I have a "paper trail", and they offer me a free smart phone for 2nd line. I was on hold too long as the rep went back and forth with manager. So, I hung up and just emailed them. They reply I received was sorry for the miscommucation (which its not because I have everything in writing) but, I need to pay despoit for second line. I feel this is soooooo wrong? Even though I luv my evo but I'm thinking about just going back to AT&T due to the fact they are not going to honor previous statement. | |
| christian | 8/26/11 |
| Well I came from ATT just to get the EVO 4 g biggest mistake of my life the reception is poor at times and 3g-4g its slow at times but Im paying for good service not service that works when it wants to example you-tube I use it a lot well not no more whit my pathetic EVO phone now its loads for ever and doesn't download all video I feel robed at times especially when I really want to see a video SPRINT you're a pathetic phone company and when iPhone 5 comes out whit ATT I will pay you're stupid cancellation fee and switch companies and I will pass the word about you're poor service and pathetic company :..... Christian 209 765 2133 o yeah and I don't get how you're insurance works you charge me every month whit it and when I need a new phone you charge me $100 ? That's why I got the insurance but again I just have to understand that I'm whit such a sad network .........Sprint sucks | |
| Bethany Dawson | 8/28/11 |
| Sprint sucks balls now! Ive been with them four 7 years and now im suddenly having issues.. ive been through the exact same phone 4 times they keep sending me the SAME POS!!! and they all have the3 same problem and i was LIED to by customer service, multi device exchange and tech supprt about the same things saying ive had 4 now i can get a different one if my local store cant fix it.. i go into the local store and the stupid tech GABRIEL FROM KENNEWICK WASHINGTON WORKS AT THE STORE ON WEST CLEARWATER tells me even though i PAY FOR INNSURENCE my phone is out of warrenty so he cant help me WTF is that all about!!! Now i cant even use my 75$ off a pre owned phone which i was told i could by the multi device exchange people! as far as im concernd sprint sucks ass anymore and their service is shit! I lose service in my own house that ive lived in four 5 years!!!!!! and never used to have an issue! GOOD BYE SPRINT! | |
| Cheryl Solomon | 8/29/11 |
| Two words Sprint sucks having the same problems most of you are having, been a long time customer, never had problems till the last year, Dropped calls is happening constantly, customer service is as poor as anything I have ever seen. These people know nothing as well as being on hold for 30 mins or longer. If I can get this contract over with, I am done with Sprint. | |
| angry | 8/30/11 |
| I have been with sprint for many years. I pay my phone bill every month. My complaint with sprint is their product and awful customer service. I was on the phone 2 hours today and no one would help me. Since 2010 I have had to replace my phone a total of 6 times due to power failure, phone disconnecting, and phone just shutting. Keep in mind when my phone is off it takes 3 days for them to send out a phone. They just dont care i cant wait to my contract is up. I pay 86 dollars monthly for a phone i can not utilize. They just hard reset phone it has the same problem all the time. | |
| T.C. | 8/31/11 |
| I have not been with sprint that long but as of Saturday august 27th, 2011 I hate them. They have went into my mothers checking account and taken an unauthorized payment amount of $353.37. We had previously on august 14th made payment arrangements to make the past due amount of $167.00 on august 27th. Then while we were on our way to get the money from the bank we received a text message of thanking us for the payment of $353.37 made on august 26th. We immediately called customer service and after being put on hold 4 times the first person we spoke with told us if we wanted the finds reversed back into the account we should have called that day and made the request. We told her we did not authorize this payment for one and not find out it was done until the next day when we were going in to make the initial payment discussed on august 14th. Then after being hung up on and transferred to 3 other people they look in the system and tell me that some person named Kathy jones called in to make this payment but yet this person could not verify the pin number on the account. So I ask you if this person is not listed on the account and could not verify the pin number plus we have never heard of this person hoe was this payment even be allowed to be processed. And no one authorized sprint to take any money out of any account. This was done by phone and we never do any payments by phone. Now they are saying of course after being hung up on for a third time and transferred to the department of fraud on a Saturday sent to this department 3 times each time getting the message that the fraud Dept. Is closed still getting no assistance. Now I ask you why did customer service switch me 3 times to a dept. They already know is closed. Well after being hung up on again he'll and speaking to the 10th or 12th person I was told the funds would be put back in48 hours. On Monday august 29th my mother looks and sees that the amount did post. So she called sprint and 3rd person she spoke with acted as though they did not see the arrangements on putting the money back. Thn she got hung up on and I called from my phone and spoke a 4 people now of course this person told me she could not help me and sent me back to someone else. Now I am speaking to a 6th person and mind each new person I have to speak too I have to verify my information and pin. So you tell me if I have to do that for all the 20 people I spoke to trying to get this matter handled and you show in my system account that this info could not be verified how in the he'll did an unauthorized payment even get processed. I ha e been told give this 3 to 5 business days to get this money back. And 7 to 10 business days for my bank to accept the money back and allow me to use it. They say that like my bank may refuse the payment therefore saying that my bank may nit take it so they do not have to give me back this unauthorized payment. Bullshit. If I have to go to the news sprint network on this horrible experience and unprofessionalism of all his or her customer service people I will. This is bad business and at some point this company is going down the tubes. I will be making a formal complaint and be requesting the sprint presidents assistance in getting this matter handled for me in a timely nature before the news media gets wind of my experience and the money sprint took from me without authorization. We should have stayed with Verizon. This company is full s..t.. My money better be back in my account on Friday september 2nd, 2011 or the gloves will come off... | |
| Randi | 9/2/11 |
| I got a phone which is WAY beyond my ability to use. Sprint refuses to take it back because it is beyond 30 days. But we had a hurricane here and couldn't get a chance to send it back. Also, am disabled and do not get out much. Am at the mercy of a town bus which runs infrequently. But still Sprint says no...it is like a screw you to someone like me who has been a loyal customer for 10 years | |
| Camila | 9/11/11 |
| I would like to let you guys what a great technical support your company provides I spoke with an agent about issues with my htc eve he had listen to my concerns and use proper knowledge to quickly fix my issue with my Internet connection I'm pleased with this agent and his department the spanish department since I didn't have such good luck with the English department great company awesome customer service | |
| Darlene | 9/11/11 |
| April of 2011 I called Sprint to add an additional phone to my account, when I spoke with the representative I told her that the reason I needed to have a extra phone is so I can talk "pcs to pcs" and she assured me that I had PCS to PCS and night and weekends. When I got off the phone I had not thougth that my phone had these features pcs to pcs and nights and weekends. Now,September 2011 I received a bill of $320.14 and I have been with Sprint for 12 years and never had this issue before. It is very disapointing that I have to call Sprint 8 times, and a lee Ann from corporate was exceptionally rude. As a valued Sprint customer for 12 years I know how to monitor my calls. I have respected Sprint in the past when I have gone over my minutes and I paid it. I am upset and disappointed, I am not satified with the result that myself and the supervisor "Shaun" in the disconnection department decided to come up with, I am not happy with that because it is not my fault because it was suppose to be part of my plan. | |
| Emily | 9/12/11 |
| As I write this, my husband is on hold with the 8th person at Sprint today. We call Sprint at least twice a week and spend at least 2 hours on he phone each time attempting to resolve an issue that has been on going for over 7 months. I don't even have words strong enough to describe how frustrated and disappointed we are with Sprint. I was a customer of Verizon for 10 years and had only one issue arise and when it did they graciously took care of it. My husband has been with Sprint equally long and when we combined our phones we chose to go with Sprint. We very much regret that decision. I have not EVER experience such horrific customer service and treatment from ANY other company of any kind in my life. We are not able to properly use our phones due to calls dropping constantly (we have dropped calls 4 times in this specific conversation today alone-and then they don't call you back so you have to call back and start all over again because "it is their policy to follow a certain chain" so even though we were sent to a supervisor when the call dropped I have to start over from the bottom ultimately getting nowhere!), roaming constantly, not receiving calls, not being able to be heard by the person on the other end, etc. We pay about $175 a month for this type of service and no one will help resolve he issue. We even had a person contact us named Stacy who said she was going to be the direct contact for us to resolve the issue and was so sorry we had been struggling to get help for the last 6 months (at that time) but she would work with us and be our direct contact and then make sure a proper credit is issued to us for the issues we have been dealing with for that extended period of time. Well, I guess Stacy doesn't work there any more because I had two phone calls with her in a 4 week period and never heard from her again despite my repeative attempts to reach her. Today I am told th | |
| Ms. Chavis | 9/15/11 |
| I'm sooo pissed with Sprint til it's pathetic! Got a LG Optimus and the phone is soo crappy til nobody in customer service acts like they don't want to help! Been to the Sprint store soo many times til the point I feel like burning the store down because the service and the on phone service is crappy! If your representives promise to send me an email containing a list of replacement phones and another rep said the exact same thing: HOW ABOUT HONOR YOUR WORD AND SATISFY YOUR CUSTOMER!!!! U lose more customers on a daily basis because U don't honor your ethics when it comes to customer service! I can't wait for my contract is up so I can switch over! This ridiculous! | |
| Diana | 9/15/11 |
| Worst customer service EVER!! | |
| VA Tony | 9/15/11 |
| Sprints fight to maintain customer share in VA will be lost if they don't do right. I have been a customer since 2005 and renewed once during a service issue and was told it was the phone so I took the free phone deal. Come time to the end of the next agreement in Nov 2010 phone service and phone become problematic again, and what do you think happened? Yes I started getting offers for a free phone with a 2 year agreement attached. The service became so bad by Feb 2010 I started calling pretty regularly to be told there were equipment issues in our market and techs were working on them. March, April, May the equipment issues still existed during every report and at my end getting worse until the phone wouldn't hold a charge more then an hour due to searching for signal. Then sometime in June 2010 I made my normal report on system conditions and an update of repair time, and the customer service agent said my phone was now bad and offered me a $50. credit to go buy a new battery. What he didn't know I had been to Vegas the week before and the phone worked pretty normal and held a charge, imagine that. I gave up on Sprint after 5 1/2 years on June thirty now only to receive a final bill of over $195 for the last month. I'm no math professor, but the an equation should equal out meaning No Service=No Pay works on there side though. I paid Sprint for four months full price with the exception of one $38 credit and the offer to buy a battery. Update Sept 15th I get a call from a collection agency now over this balance. When I explain the dilemma to the person (like that was going to do any good) I get the response to contact Sprint and sort it out. Contacted Sprint and they have a note to tell the customer to contact the collection agency. Whatever! I stayed on the phone and spoke to 6 different people until I had to ask them for there corporate address to send them legal notice on the money they took from me for those four months and provided no service. Where does that leave me now. Sprint do what is right and you may feel better about yourself. | |
| Jessica | 9/6/11 |
| I am finally at my wits end with the Sprint customer service. I have been a loyal customer for about 4 years now and I am seriously thinking about cancelling my service with you guys just because of your customer service. I am upset because I waited an HOUR to find out what I needed to do with a defective refurbished phone. I was replacing my EVO for the third time this year and I ended up getting a crappy new one. Tried to find out what I needed to do as far as returning the replacement and I kept getting the run around. I waited on the phone for 20 + minutes just to talk to a supervisor...... Got mad, hung the phone up and called again. This time around I didn't have to wait so long. I paid so much money for my EVO and yet I am unable to enjoy it because I keep getting defective phones. I hate calling customer service because I keep getting the run around. I even been on the phone with them one day for 3 hours! My phone died that day! I am pissed and extremely upset.I wish there was clause in my contract that after so many complaints then the customer should be let out of their contract. I either want my phone fixed for a change and given a good replacement or I want out of my contract. I am sorry to be so short but this is the last straw I am tolerating this kind of treatment. | |
| theo aguayo | 9/9/11 |
| As soon as I can I'm going to verison, you have good customer service but that's it! I want good phone signal! Shoudnt be able to sell where signal is not good! Dropped calls no signal! Paid ur co. A lot of money for a shitty signal service! Ur a sorry big co. Read so many bad reviews on ur co. I live in northeast ohio read ur reviews somtime! Would u pay for somthing that don't work right ,over an over! Contact me, and explain. Theo ( if u don't know how look in sprint acc.) If u get a signal! | |
| Kevina Redwine | 8/25/11 |
| Sprint is one of the WORST | |
| Kevina Redwine | 8/25/11 |
| Sprint is one of the WORST cell phone providers I have ever seen. I tried to get a replacement phone for my son on August 6, 2011, the Tech. Support rep transposed the last 2 numbers of his address so UPS would not release the phone to him and we live in 2 different states. This took 9 separate phone calls with 6 dropped calls. The 2nd phone was shipped out only to end up in a warehouse in Kentucky (per Sprint the wrong warehouse), this took 12 separate phone calls with 9 dropped calls. I was then given a ticket # so he could go to his local Sprint store and pick up a new phone, well he went there and they told him he had to go to a Corporate Sprint store 55 miles away in another state. I then had to call Sprint AGAIN to order yet another phone was disconnected 3 times during transfers to various departments, 2 dropped calls and a total of 1 hour 47 minutes to complete this transaction. I've never seen such incompetence in my adult life dealing with a company this large. Sprint was full of apologies, they're all full of something else! I can't wait until my contract is up so I flee as fast as I can! The phone is "supposed" to be sent overnight and my son should have it tomorrow evening by 8 p.m. Let's just see where this one ends up! SPRINT SUCKS!!!!! | |
| Don | 8/25/11 |
| I purchased a "New" Curve 9330 just over a month ago.About 5 days ago(8/19/11) my battery would be "dead" red lined. When I went to bed it was in stand bye and dead in the morning. I went to a sprint store (I pay $8 month insurance) The manager said its not the battery the phone has water damage (phone has never near water or near anything that would cause damage, I left w/my head between my lega. When got home I called my nephew who also has a 9330. I put his battery in my phone the battery has not done dead. He put my battery in his phone and went dead overnight. I looked at the box tha my phone was sent in by sprint,I noticed the SKU sticker(?) On the side. I peeled it off the SKU numbers ON the box (not a sticker) were different then the ones on the "sticker) Now I figure they sent me refurbish phone. I called sprint they said it was a new phone jut put in the wrong box, I asked the sprint guy if he had a bridge for sale, complete silence. He said theu would send me a return kit to return my phone and pay the $100 deductible. I told him to cancel the insurance coverage, he said he would connect me to another dept. Next step is the BBB. | |
| Leaha Young | 7/6/11 |
| We have had Sprint cell phones for several years. Always had bills paid on time and very little problems with service. However, due to the difficulty in finding information on new plans and phones on their new site, and because all my family is with another carrier, it made more sense, both from a financial aspect, but mainly becase I could never find what I wanted on the site, we decided to go with another carrier. The problem was that our plan ended approx 24 days before billing cycle ended. We call and asked Sprint if there would be a problem before we made the switch. We were assured by two Sprint Rep. that there would be no problem with them prorating our final bill. What a laugh. Now we are still not able to get a correct final bill. They want a full months worth of pay for only 3 days of service. We keep getting a run around. Now we are being threatened with collection. Our bills have always been paid on time. IF YOU ARE THINKING ABOUT GOING TO SPRINT OR RESIGNING WITH SPRINT DON'T DO IT!!!!! They are nothing but a large run around. My next thing I am going to do when I submit this is go to Kansas Attorney Generals Office and checking with my attorney to see about suing SPRINT! Just because they are a large corporation, they can't get away with this. | |
| Essie | 7/7/11 |
| I was okay with customer service for a long time although I had read comments where people weren't receiving satisfactory service. The way that I found this site was searching for a corporate telephone number as the folks on the customer rep side, including the floor supervisors have been crap. I ordered a new phone and requested it to be sent to my niece who lives in a different state. Sprint sent the phone to me although I explained to the rep what was going and she read the address back to me to confirm. However, when I called to find out what was going on I found out that the address that I gave was not indicated on my account. I was told the best thing for me to do was forward the phone to the right address. WTF! Why should I pay for it to be sent to the right address that I gave them from the start? I ended up spending about 30 minutes on the phone with them including talking to a supv to no avail. I mean absolutely nothing was accomplished outside of wasting my time. Today, I called again and the rep coughed into the phone so much, so loudly and so many times that our conversation had to be stopped each time. She said excuse me once. Other than that she just coughed. I've also had some issues with customer service at a repair store. Basically, the guys are rude and unprofessional. Either Sprint encourages an atmosphere of low morale or they condone poor customer service. When I wrote online about this Sprint wrote me back and said that I needed dates and names in order for them to follow up. I gave them dates and told them that I wanted to remain anonymous because this was the only repair store in my little town and I wasn't confident Sprint would protect my identity when addressing the issues. Furthermore, since this was a little town and these guys were the only employees in the store, why couldn't they identify them? In sum, I've had it with Sprint. I plan to cancel my contract and I'm done with them. On the flip side, everything happens for a reason and I'm certain that something good will come out of this experience in regard to my account and relationship with Sprint. | |
| Jay Mack | 7/9/11 |
| Disgruntle sprint customers if you are like me, i'm furioius with sprint services.Lets join forces either sprint is going to waive the early termination fee or they are going to give us are moneys worth.Please contact me by email @prayingman101@aol.com, remember its strength in numbers!!!!!!!!!!! p.s sprint let us go for free................ | |
| Kristi Day | 8/6/11 |
| Too bad you dont have a star rating for pathetic! Your customer service department blows. I have spent well over 9 hours in a local sprint store in the past week trying (note I said TRYING) to get my phone fixed. It STILL doesn't work correctly and this is within 2 different phones! I called customer service to get a credit for my time spent trying to get it fixed, and my time spent in between four different visits in NOT being able to use my phone in the manner I pay a small monhly fortune for because it STILL doesn't work correctly. I was *offered* an embarassing low amount for MY personal time spent waiting to get it fixed. I make more than that per hour!!!!!!!!!! I can't even use the ring tones I have paid for because they no longer work on my phone. Yet I'm stuck paying for something that doesn't even work any longer! (they used to until spring *fixed* my phone!!!!!!!)After 10 years of being a loyal paying cusomter guess what Sprint? Verizon now gets MY business! You SUCK!!!!!!!!!! | |
| K. Henderson | 7/12/11 |
| I have been with Sprint for 7 years now. I have 5 lines and I have 1500 minutes/unlimited data plan. I am being charged an additional $10.00 for 3 phones because of the "additional" data that is being provide or that the phone supposedly uses.....wow....really??? I was on the phone with the tech department yesterday and I dropped over 5 calls with them and now I am being charge for premium data!?! You have lost another loyal customer. I loved your service but I refused to be nickeled and dimed to death. At least with AT&T and Verizon they are upfront about their charges! | |
| Mark Erwin | 7/15/11 |
| If I ran my business the way that this company runs there I would be out of business... I know that times have changed but since when does the customer get treated with disrespect instead being treated withe respect, the customer is always right. I wish that an Executive from Sprint would call me personally so how could tell him how his employee's and Managers represent him and his company. If I could get out of my contract right now I would but seeing that you can't get anyone to listen or for that fact anyone that gives a damn about the customers problems or issues I may as well talk to the wall. We the customers keep the business in business but yet no one listens. Please, please someone from Corporate call me so I can tell you about the people that you hire within your company, maybe business would be better if you took the time to see what type of employees that you have. | |
| joanne | 7/18/11 |
| I've been with sprint for 5yrs I started on my moms account when she worked at the cal center when she left the company 3 yrs ago I went to my own account. When I first got sprint they were great however in the last 1 1/2 yrs they took a turn for the worst. I've had the same issue since june that nobody wants to fix. When it finaly got fixed nobody wanted to apoligize to me for an employee yelling and belittling me for 30 mins to the point I was in tears and snapped back right befor I hung up. Then they made promises they didn't keep it never went to escalations I never got a cal back as promised by the superviser 3 employees & a superviser promised to send it to escalations and failed to do so the superviser even said sheld call back to make sure it was done and someone spoke with me and she did not. I know when my mom worked there it was against policy to treat customers this way. The only reason why I didn't shut my phones of is I got 3 lines and cannt afford the 200 early disconnect fee. | |
| jeff | 7/19/11 |
| How long do u plan on raping us on my 4 g I pay for but still don't have ? Step it the Fuck up or kick back all the money u steal . | |
| Nicholas | 7/21/11 |
| I have never been more digusted with Sprint in my life how i was handled on the phone by customer service and in person! I have gone through "8" phones with this company in the last 8 months all they seem to be talking about is paying my bill...Well, my bill is paid and has been every month! They just don't seem to have any answers or do they even care about nme as a customer. This is nothing I have ever went through in my life. I went into a store the other day to only see that out of the 7 people working there, that 5 of them had iPhones from other companys, what does that tell you about their own people who work for them...they don't even trust the service or the network!! Just disgusted.... | |
| Tammy | 7/21/11 |
| sprint sent a galaxy tab to my mom in Utah and it got lost with UPS !!! Almost a month and they wont cancel when i asked them today after them giving me the run around. Remember you only have one month to cancel !!! They are horrible and have reported them to FCC today. It has not arrived anywhere just disappeared in space. no package- im not paying | |
| Jeff C | 8/4/11 |
| Spint Sucks balls, assholes and hind titties. They are probably in bed with members of the US Government who don't care about people either. I have never had such poor service from any organization in my life. I would blow up the company and make sure it's executive team is used as human shield in any war we are currently fighting. | |
| V. Altobello | 8/4/11 |
| Here's a copy of a letter to the CEO I just sent: Why won’t any Sprint phones in this area display the correct time instead of two hours before and only occasionally display the correct time? Two friends here with Sprint service are experiencing the same problem that they noticed a few weeks ago. I spoke with your tech department and was instructed to take out the battery, after which the time corrected itself but later it went right back to being two hours slow. So I, 72 and partially disabled, went to the local Sprint store. As I explained the problem to the female clerk, the male tech on duty simply shouted across the room, “Oh, that’s been happening to some phones since the ‘outage’. They’re working on it and it should be fixed in a few days.” He turned away and began helping another customer. I have no idea, nor did he explain, about the “outage”. The clerk looked at me, shrugged, so I left. Today I called Sprint and spoke to Kim, (VJ518295), in Customer Care in Topeka, who was extremely patient and efficient. I told her I wanted someone in authority to know that Sprint phones in this area are ALL experiencing the time display problem. She kindly spoke to the advance tech department, explaining to me that they claim to be unaware of any problems and there is no reason why this should be happening. BUT IT IS HAPPENING. The advance tech suggested the phone be “hard reset” but the phone’s stored information would be lost. I would have to return to the Sprint store, pay $35, and they would restore it!!!! That’s right……to solve the problem, send me back to the same store whose tech was rude and ignorant of the problem and charge me for the privilege. I told Kim I would rather not. I then asked to speak with a supervisor to let Sprint know that you have a problem with the area phones’ time display and with the store. She put her supervisor on the phone who told me she would pass on the information. The solution she said was for me to pay for a temporary warranty contract, go to the store and have them “hard reset” the phone, restore the information and then cancel the warranty contract. I should be made to inconvenience myself, run all over town, and pay for a problem endemic to this area that you don’t know exists? The only reason I’m staying with Sprint (for now) is that I like the phone and Kim, in your customer care in Topeka, was trying so hard. So, Mr. Hesse, the buck stops with you, as well it should. Why are Sprint phones here all displaying incorrect time? | |
| anthony garrett | 8/5/11 |
| This company coustomer service center sucks they promise to fix the phones @ the store & then they say we need to send it to you | |
| Alecia | 7/22/11 |
| I have been with Sprint since 2000 and never really had issues until 2006. I took my phone into a Sprint store in Lees Summit, MO and an employee stole my mother's identity (the account was in her name), changed her personal account info, had several HTC touch phones shipped to a random location and Sprint had the nerve to tell us we couldn't cancel their service after it was proven their shady employee was guilty. Not only did he violate her personal information with Sprint, he tried to order phones and open accounts with Verizon and AT&T too. I closed accounts with them and went with AT&T which was even worse so I opened up another Sprint account in my name in 2009. I have had nothing but problems with my blackberry, my phone has had to be replaced 3 times after FIGHTING with them to have it replaced. I pay the insurance every month, pay my bill on time and all they do is create e-ticket after e-ticket forcing me to take off work and take my phone (which i use for work) to a store and leave it there for half a day. They randomly change my contract end date too. So far they have extended my contract 5 times without my permission. The customer service is shoddy and the customer care reps do not listen to actual issues. Very frustrating. I am looking for a better company with good customer care and good plans. Any suggestions? | |
| Suzan | 8/3/11 |
| Been trying to solve a billing problem with Sprint for over four months. I wonder if Dan Hesse knows that the majority of his people know nothing about Sprint products or plans. Also another practice told by employees from their supervisors, if you spend more than 15 minutes on the line, get rid of the customer, either disconnect them or transfer them to another office. If you get someone who has some knowledge of Sprint plans and products they will disconnect you after 30 minutes and there is no way to find that person again. They can give you their name and location, but no phone numbers are aloud. I have been told by three people at different locations that we have been overcharged by several hundreds of dollars, and that we were ripped off and should never have been charged for these services. But after finally trying to get this resolved after being on the phone for two hours, guess what I get disconnected. Mr. Hesse I can't believe that you tell your supervisors to either hang up on customers after 15 minutes or transfer them to another department, so nothing ever is resolved. Also I can't believe you tell your sales staff to lie to new and old customers, and sell them plans that they don't need, and they tell accounting to add more charges to their bill so we can make more money off of them. I have been a customer for over 11 years and I never have been treated this way, I can't wait to cancel my services with Sprint, and I will never come back again. | |
| Paul | 7/27/11 |
| I was a Sprint customer 10 years ago left, went to T-Mobile then AT&T and came back to Sprint for the current 2011 simple plans and HTC-EVO. I don't have any problems with Sprint because I have no reason to call in. I can conduct most of my business online with little or no live interaction. The first 6 weeks were terrible but things are okay now. T-Mobile customer was definitely better than Sprint, but Sprint has come a long way. I remember being on hold for 53 minutes in 2002 now it’s down to maybe 5 minutes. I can go on about the wrongs Sprint has done but I believe they know this and are working on getting better. | |
| charles lee | 7/28/11 |
| i had unlimited phone sevie for 8 years and it got cut off because they said i us it to much that why i got unlimited that ripp off | |
| Berlynn Denali | 8/1/11 |
| Been with sprint for over a year now. My son had a problem with the battery on his Innuendo. They replaced it for free. Four month later he discovered several dead pixels. Took it to the sprint store and they looked at it then told me to call and file an insurance claim. Since the account is in my husband's name he had to make the call. Several people later and disconnected calls and a lot of explaining that we didn't damaged the phone and dropped since one of the people we talked to had red-flagged it. Very bad customer service both in store and on the phone. Took over an hour for someone to actually listen to us to finally get it replaced. | |
| T Stewart | 8/2/11 |
| Sprint's customer service is the pits! Which unfortunately, seems to be standard practice among service companies here in the States. I became a Sprint customer in February 2010 when I was living in Tamarac - great rates, the unlimited package is the best, and it helped that I was offered a discount for the life of the contract because I was misinformed and inconvenienced when I went to collect my phone - great! Less than 4 months after having the service I noticed I kept missing calls; the only way I knew was if the person left me a message. I called customer service and I was told that it might be a coverage issue - no coverage issue because I always had full coverage on the handset. "Maybe it's a handset problem" so we will send you a new phone (turns out it was a refurbished phone). I objected and they said it was in the contract that it would be a refurbished phone...hmmm... I accepted the refurb and had it activated, same issue. Missed calls, calling customer care and then I'm told that I would need to pay an early termination fee in order to get out of the contract. I spoke with several supervisors and managers and one told me that if I continued to have the problem within 30 days he would allow me to get out. I have since moved to Plantation and have been having the same problem and whenever I call customer service, same thing. I am entirely disgusted with Sprint and need to have a service where I can receive calls - that's the reason I have a phone in the first place! Once I missed 4 calls within 30 mins, all important calls when I had the phone right in front of me. I wish I could have someone address my concerns and allow me to go to a company which is happy to provide me with service and in return I'd be happy to pay for it! | |
| stephany williamson | 6/22/11 |
| my phone was recently stolen and i have insurance on my phone so that if anything happens to it i could get it replaced .....i went to the store to day to report it stolen and there trying to say that i have to pay to get a new phone which is not right ...i strongly consider if sprint wants to continue to maintain customers that they go with whats said in the contract and stop making htings difficult on there customers . | |
| Sandra Engel | 6/23/11 |
| I was shopping for cell phones and plans on the internet last night. While on the Sprint site a window popped up with an agent ready to help. She was very helpful but..after she helped me decide on a phone and plan I tried to select a password and user name for my account, nothing I put in was accepted. Finally we realized their site was having difficulties. One of my questions to the agent was I am not going to be charged for this until I'm accepted and she assured me I would not. A little later I tried to select a plan and phone again and it showed I was accpeted. Today I got a call saying they need a "little more information". They asked for the usual stuff and because I had a fraud alert at Equifax, they had to ask me security questions. One was what was the year of a car I had 10 years ago. 10 years ago? I told them I've had 3 cars since then (only buy used cars) and couldn't remember the year of that vehicle. Basically even though I passed the credit check, I failed the crazy security question. Mind you, they already had my pertinent information, cell phone, address, phone number, SS number, work number, etc. and still they told me I could not get a plan and phone now for 90 days. 90 days? I even asked if I could go to a Sprint store to get the phone and plan since I would be there in person and they could view the information they needed in person. The answer was no. What kind of business practice is this? I understan they want to be cautious these days but I was still denied doing this in person. That is the most ridiculous thing I've ever heard of. I sincerely hope this changes. They told me I failed 2 of the questions, I can't even remember what they all were. When I asked they would not tell me. So if I wait 90 days and they ask the same question, I'll be right back in the same boat. This is absolutely NUTS! | |
| Rachelle | 6/24/11 |
| This is the email I sent the CEO's this morning after endless emails and phone calls and post on facebook. Hello The phone number in question is Number taken out for privacy which is a Cavalier phone number. I have been fighting with Virgin Mobile since October of 2010 To stop calling us. It all started when we needed to replace our phone that is all we needed to do. And You NONE english speaking customer service Reps pretty much REFUSED to assist us in a simple task of getting us a new phone. At that time we said we wanted to close the account and NEVER be contacted again a Customer Service rep said they would close the account and make sure we where placed on a don't call list. In March of this year which would be March 2011. We get a call stating we needed to add money to the account that was suppose to be closed back in October of 2010. Which at that time they said was not closed but they would close it and put us on the don't call list. After spending HOURS of time both on the phone and sending emails to the company which at that time the emails went unanswered when we where told on the confirmation letter that they would respond in 24 hours to this date we NEVER have gotten an email from them from the email we sent in March of this year. Last night AGAIN we are called and told we have to put money on a account that was SUPPOSE to be closed back in October of 2010. After speaking to a NON english speaking customer service and having to repeatedly tell her that I needed to speak to a supervisor and her NOT getting we don't have an account I sat on hold for a half hour waiting to speak to the supervisor with frustration I finally hung up. At about 7 pm est time I sent a letter to the company vis the company website. I got a confiration that I would be getting an answer within 24 hours. I have copied the confirmation letter to this email for You to see. I also went on to facebook and complained the vmsocialnetwork asked me to email them I did so and You will see that also copied into this email. I got a responed back from the vmsocial network saying they needed a account pin to close the account and get us on the don't call list. The problem being is the acount was suppose to be closed not once but twice. And we don't have a pin number. Also when we call and talk to someone in customer service they state that our home phone is a virigin mobile number. Which it is NOT it is a cavalier number. I do have a assurance wireless account but we would NOT be getting refill notices via email or phone as I don't pay for that. The VM account that is in question was suppose to be closed out in October of 2010 and it was NOT. I do want to keep the Assurance wireless phone number which is number removed for privacy. I demand that You cloae at the VM account that is removed for privacy and NOT call us again, about this account. I want a hard copy letter sent to me with an apology for harrasing us and NOT doing what You say You would do. Along with a confirmation that the account has been closed and we will NOT be contacted about the account again. You can send this information to my home address. Address removed for privacy Thank You Rachelle | |
| Ferris Buellar | 6/25/11 |
| I've been on hold for 9 minutes, one more minute and they're out of here. | |
| Greg Hendricks | 6/27/11 |
| I was a nextel customer forever and was always able to read texts on my account. When Sprint and Nextel merged I lost that privilege. Can you tell me why? | |
| jimi | 6/27/11 |
| in the last month sprint has given my number out to a person 3 times and now denying it. This lady even told me that she got it from sprint and she has no knowledge of my password or answer yo my security question. Time for a lawyer and maybe a new phone service. Very disappointed with them | |
| Robert F. Gordon | 6/28/11 |
| My family has been with Sprint only a year; so far so good ... until two weeks ago. Sprint service started to get really poor in the Chicagoland area / Midway Airport localle ... for the last two weeks; missed calls, missed texts etc. etc. Called Sprint; they first said Cell Tower problems ... will be fixed in few days. Now; 2 weeks later, service only got worse; again called ... they DID NOT GET AROUND to Repair the Cell Tower issues ... it should be repaired ON OR BY JULY 28, 2011; that is Limited or NO CELL service for this entire are for near SIX WEEKS !!!!!!!! Very discouraged with SPRINT ... WE had ATT; even with their bad Reputation; we had service problems ... fixed in a day or two; NOT to ignore problem for SIX WEEKS is a DAMN INSULT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| ohiomom | 6/30/11 |
| On the phone I seem to be able to get things done, but at the Sprint store they treat you like crap. They are snotty and don't want to deal with you. After I voiced my concerns and after telling them I have been with them for ten years, she looked me in the eye and said "let me be honest with you, there is nothing we can do". I threatened to go elsewhere, then within 5 minutes, she came back with a different attitude. : ) I guess they do care if you leave.... | |
| Eric | 6/11/11 |
| Spoke with a joke named John Messall, suppose to be a director in their collections dept. My bill was never past due yet it continues to show past due. Something to do with a continued issue with their billing system. SPRINT SUCKS - Hope the TMOBILE ATT MERGER GOES THROUGH SO IT PUTS SPRINT IN ITS GRAVE I dont care about their system issues.... And the way the director spoke to me was not all that great either. Their foreign agents and him can suck it., cant wait for my contract to end. | |
| randun pathmasiri | 6/13/11 |
| If I could give Sprint 0 stars they defenetly deserve it . I been having phone problems and billing problems with Sprint for 3 months now. The phone I use to have Samsung moment was not charging for some reason and when I went to the store to get it fixed they were out of the parts.3 other stores didn't have the part and they said I have to wait 4 days before it get fixed. I talked to some manager on the phone and he said either 4 days or spend 50 dollars and buy a new battery. So I had to make a decision and I said u know what cancel my account I'm going with verizon. Even though they are kind of expensive they have the best customer service and u get what u are paying for. So now Sprint says I owe them 700 dollars and another charge going to be added for another 200 dollars even after the account been canceld. When I asked to speak to some one in corporate office I been denied for that information. So if Sprint corporate office is reading this I would appreciate a call back or my lawyer will be finding a way to get a hold of you but seems like customer service did say to go head and take Sprint to court I just might well do it. My number is 917 721 9537 I hope I will be hearing back from somebody soon. Verizon 5 stars (bravo) Sprint 0 stars (time to close the company down) If any one know a way to get a quick response from them please let me know thank you | |
| Gary Heuckeroth | 6/14/11 |
| My wife has been on the phone with sprint for over three hours tonight not counting two hours last night and numerous times before that and been in the store 3-4 times. She has been nothing but passed around. Each rep stating they could not help and would have someone else help. Ownly to get transferred again. We have actual phone bill to prove it. We decided at the end of Feb to purchase a cell phone for our daughter and it has been a nightmare since. She walked in the store stating we did not want extra big charges and wanted to stay in our budget. What we got a month later was an $800.00 phone bill. She called and one of the reps stated that we must have been out of the country???? It was our daughters phone and no we wouls not let her out of the country!!!! Our plan has been changed so many times each time being reassured by the csr it was taken of. Each it was not. Not to metion that we had continous problems with the Samsung Restore phone. From shutting itself on/off. To not receiving texts??? SO I what I ask why is it so hard to get a good csr to listen. We are so switching never to look back. Such poor customer service!!! Only to be passed off to someone else. Same script. We have spoken to at least ten different people tonight??? We know where Dan Hesse likes to spend money on commercials and not training to the csr!!!! Run as fast as you can because they will take you money but will not help you with a problem or to pass you to someone else!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| randy | 6/15/11 |
| ok so now i called the ceo lines directly if any one wants to bring up these issues call 703 433 4401 they will take care of the problems. they listen and take actions again customer service suppose to be managers. sprint still sucks go verizon | |
| | 6/15/11 |
| TO: Sprint CEO Dan Hesse CC: Sprint VP Marketing, Sprint VP advertising FROM: William Goodrich 12625 Dover Drive Apple Valley, MN 55124 651-334-5212 SUBJECT: TV Commercials designed for sprint. A must read. Gentlemen, I have written several extremely clever TV commercials for Sprint that could be the most liked and watched of all commercials on TV. In addition, these commercials support a small business plan I have to add on to the existing plan the new Sprint is using today. Why did I go to this effort? Sprint has been my provider since day one when cell phones were the size of a small woman’s shoe box. I like sprint and especially now since CEO Hesse took over and put it back on track to a customer user friendly quality service provider. My nick name has been Sprint Willie for years because I’m a fast mover in a proper manner. Because of these two sprint events I have that are not at all related, I decided to write brilliant commercials for Sprint and submit my ideas, commercials, and business plan that could finally relate the two Sprints I have. Oh my, my work is very clever. They are better than my favorite to the point commercials on today that keep the attention and the likes of the viewer such as; Geico, Jared at Subway, the new Ford talker joker, the Progressive lady with her dry humor, Pepsi and several beer commercials. Much better. My back ground is married for 25 years to my High school Sweetheart raising four kids. I am an international pilot (captain) for American Airlines hired 25 years ago at the age of 25. I have had other business adventures as well. Flying only 12 days a month gave me time to put this nice project together. It’s my hidden talent I needed to tap into. Finally, I spent 22 years flying for the Air Guard experiencing the world and a war and now retired from that experience. My request is for Sprint to invite me to Overland Park and take a look at what I have developed. There is so much more to present. Naturally, I can fly myself down on my own from Minnesota (home) at your convenience. Gentlemen, this is good stuff I have and it will be painless for you to take a curious look at what I have for Sprint. Respectfully submitted, William Goodrich, (Sprint Willie) | |
| sharon L | 6/18/11 |
| I am paying my sprint bill on time every month but cannot get good service at my job.I work five days pre week.I have made several complains and have not got any improvement in my service.I spoke to Allen,Tech rep Kurt,account manager Elosie and account manager Juan.None of these people did any thing for me.It is not fair to be paying for some thing I am not getting.I am very unhappy with my service with Sprint and I want to cancel my account.I am very very unhappy with Sprint ,big mistake. | |
| Mark Drain | 6/20/11 |
| I could write a book on how bad sprint-nextel service sucks but I will not spare the time or effort on your lacks of. I think the people are better off using the cup and string communication over your service. I'm so glad I got rid of your sorry service. Can you say T-Mobile baby.. | |
| KJ | 6/20/11 |
| I was having problems with my phone. They kept saying try this or try that. Nothing worked. Now it passed the 30 days. The phone now doesn't work and am out a phone. I wanted to change phones when I was having problems with this phone. You kept making me come back over five times in two months. You don't want to say anymore. Once my contract up we be leaving Sprint. We loyal customers for years. Hello Verizon or At&t! | |
| Yvette | 6/7/11 |
| Your service sucks..the customer service lies, when my contract needs..I am out the door.. I was a faithful customer but not any more... | |
| Evalyn from San Antonio | 6/7/11 |
| I have been with Sprint since 1996. The customer service was absolutely horrible in those days. Sprint has gone thru major changes in the past few years and I must say, I will sign up for another 2 years. They have a survey that you can respond to after every call. This tells me alot about them caring for their customers! The technicians are knowledgable and very patient. Congratulations to Sprint for making great strides in customer service!!! The technicians on the local store here in SA off 1604/Blanco are awesome and helpful with making suggestions on how to save my battery life and android apps that assist me with organizing my work day. Great team and great company. Keep up the good work Sprint! Prices are great too! Cheaper packages than other cell phone companies that charge you for text, for email, for data, for everything and then some. | |
| S Brasher | 6/8/11 |
| I have been a Netxel/Spring customer for the last 10 years and have never had a good phone conversation with them. I have horrible reception at my house and have to stand outside to talk on the phone, and while that is very inconvienent I have delt with that for the last 5 years and so I have been looking to switch the 3 phones on my plan to another company that would get better reception in my area. I called into Sprint and was transfered 4 times before I was told that the supervisor would have to call me back, which she did about 2 hours later. She was very rude to me and told me that one of my phones still had 6 months left on the contract but since I had been with the company for so long that she would cut my early termination fee by 50% and that each month that I waited that it would reduce by $10. So when I called to cancel the one phone I was told that there was no such thing and that there were no notes on my account that said I would be recieving that discount- 4 HOURS OF PHONE TIME DOWN THE DRAIN!!! Im so disgusted! And to top it off I was told that I couldnt cancel my phone until the new billing- I had called on 18th and it couldnt be cancelled until the 12th of the next month! So Im paying a $70 early termination fee on top of paying for ANOTHER month of phone service on a phone that isnt even being used! I will be terminating the other two phones this weekend, never to return! (517)605-4974 | |
| Jessica | 6/9/11 |
| It is amazing how many people don't take personal responsibility for their actions. And besides, this isn't a place to contact Sprint about their problems or issues. Use the phone number on here to call them directly! I love Sprint, by the way. Great service and great perks, just pay your bill! | |
| Terrell Austin | 5/23/11 |
| Hey Everyone It is bad day on the phone with Sprint the all day. No one can help us with our phone and no one know what the hell to do about our phone on or know how to fix it. They customer services SUCK AND THEY PHONE SUCK. THEY SHOULD JUST NEED TO SHUT SPRINT DOWN THANK YOU | |
| M. Scott | 5/31/11 |
| My husband and I have had the worst experiences from this company after the many years of being loyal to your company. In reporting of the services on the phone that is being received by your company. I spoke with several people on today in reference to the phone service being received as well as being hung up on 3 times by managers Greg (manager in resolution) and Holly, which is his manager of Greg. In speaking with holly I was told to go back to sprint store after going there 4 times in the last week and a half. called Holly back again because she stated that I would need to speak with her in reference to the phones on the acct.(though the phone was disconnected while speaking with her. Common courtesy would be that she would as well as greg return the call if the call was lost on there end. I am very frustrated with the service i have received from sprint. I do believe the service from the past for nextel was by far much better. Finally in calling back again to speak with the manager of holl I spoke with terri which was a much better person to speak with. | |
| kenneth vanacker | 5/31/11 |
| Mr. Dan Hesse Chief Executive Officer Sprint Nextel Corporation 6200 Sprint Parkway Overland Park, KS 66251 i have been with sprint for about a year now.. it is a constant battle to get reception, the phones are laggy, the internet is horrible(4G yea right), and for some reason i cant call in to get my bill paid so they shut my phone off.. just thought you would like to know the first and by far the best way to run a business is to "keep your costumers happy".. with your poor and i mean extremely poor excuse for a costumer support line, i am positive that not only your sales figures are dropping but sprint will be bought out by the soo much better AT&T or Verizon.. they may cost more but at least people will know when a family emergency is happening(my sister went to the hospital).. i will get my phone turned back on this week and then sprint will lose my business and the many people that come in to buy a phone from where i work, will be quickly directed to anyone other then sprint or its sister companies.. thank you for being the worst cellular network and the biggest pain in my a** for the last year.. i hope your business fails! | |
| Erick Araya | 6/1/11 |
| Poor customer service!!! The representatives hung up on me three times and ignored me the entire time. Sprint has lost another valuable customer. | |
| Carol Y | 6/2/11 |
| Believe me Don Hesse, if I could find a phone number to corporate, you'd be hearing from me...instead I found what I thought was your home phone and I'm not into pestering your family. You and every other corporation in America is failing us. You hire overseas people who can't speak English let alone understand what we are saying and here in the States, you have farmed out your offices to some franchisee who cares not about customer service, ONLY the cash he/she can pocket. SHAME on you and your lowering our American standards for decency, honesty and caring about your customer. I bought a $500 phone and have paid hell trying to get the franchisee to take good care of me since the Samsung phone is a piece of garbage. 5 weeks of this nonsense and you like all the others in our wonderful Country, sit in you fancy office hiding so you don't have to deal with our problems. Maybe giving just Americans jobs and having product made IN America is the answer because all of you are going to be just as broke as all of us if this continues. As for the junk phone Samsung shurked off on you and your customers, may THEY discover how great America is when WE RETAKE our manufacturing and they don't get purchases from us anymore. Thanks for giving away jobs to people off shore...that's the good old American way anymore... | |
| Lesley nadeau | 6/3/11 |
| What kind of fraud can keep occurring? Answer is: sprint cellular dis-services! Why can't anyone answer truthfully in this company? Because they r taught to agree and apologize. We say to sprint stand up and be accountable. Words getting out but once u admit to your lies and covetous sprint will just claim bankruptcy and stick the customer. Way to go sprint u really stand behind your service....... Like a few miles behind. Once our contract ends so will our business. Rest assured though we will inform every friend and family member of your "service". | |
| Boomer | 5/24/11 |
| This 4G has become a joke , and Sprint is now become less then customer friendly. I have been with them for over 10 years and about to cancel service with them. I am tired of paying for services that I don't receive. I think we all need to come together and hire a attorneys firm and sue them . It has to be something like breach of contract when they have do an agreement that is broken by them on a constant basis. I am only one person , but I know other hard working people being robbed by Sprint . | |
| Daniel | 5/25/11 |
| I have not used Sprint for at least seven years because I didn't appreciate their billing practices. My wife and I bout a house 2 years ago and had no issues with our credit. I recently tried to refinance a car because the lender sold the loan and was told by the bank that a collection agency has placed a negative mark on my credit for $147. I chased the debt down to Sprint (who I paid in full to protect my credit). The girl with the collection agency was hateful and said "maybe you need to just pay your bills"... I contacted sprint and they told me they didn't even know what the debt was for or why it was sent to collections. They said their records showed that the account was open for 4 years, was never paid on and had only accumulated $147 in debt. They clearly admitted that they have an issue with their billing system. I am pursuing this with the Attorney General's office in my state. | |
| Jesus Loyde | 5/24/11 |
| Gary Forsee Chairman and Chief Executive Officer Sprint-Nextel Corporate Office Headquarters 6200 Sprint Pkwy Overland Park, KS 66251 Dear Mr. Forsee, No more than a year ago I decided that it would be to my best interest to become a customer of the Sprint experience since the plans offered were more than capable suiting my needs regarding my business and personal life. Last Friday May 20, 2011, I encountered a problem with my phone, HTC Touch Pro 2, and tried to get it resolved in one of your offices located at 4025 Veterans Memorial Blvd., Metairie, LA., 70002 with no success. I had the pleasure of speaking with your store Assistant Manager Ms. Katherine Kraus to resolve this problem but unfortunately she was unwilling or unable to resolve my situation. My phone was replaced on Monday but the problem kept arising so I returned to the store for the fourth time to get my problem resolved. I have been to the same store six times now and each and every time I was given a different scenario on how they can fix the problem but without success. By this time I was given a new phone twice, changed the battery once and given replacement options with unsuitable phones for me. You can just imagine how furious I was by this point and the last time I was there the Assistant Manager and I exchanged some strong words and a sexist comment was made by your employee Ms. Katherine Kraus, Store Assistant Manager, and finally I decided to leave taking the unserviceable phone back. Soon after I stepped out of the store I called customer service and again no suitable option was given and now almost a week later I still have the same problem and no one has helped me. I would have hoped that by now I would be given the opportunity to get an early upgrade and get the phone of my liking but again that was not an option given. I was given a very limited option and I have found myself not wanting any help anymore but a formal written apology from Assistant Manager Ms. Katherine Kraus from the office at 4025 Veterans Memorial Blvd., Metairie, LA. 70002. I would like to let you know that I have never taken the time to write a complaint letter to anyone and that I am very disappointed in the level of professionalism, commitment and initiative that Sprint representatives have displayed. Yours truly, Dissatisfied Customer | |
| Harry | 5/26/11 |
| THE WORST EXPERIENCE IN MY LIFE WITH SPRINT AS A PHONE SERVICE...! WORDS CAN'T DESCRIBE HERE OF THE WORST EXPERIENCE AND SERVICE THAT I HAVE ENCOUNTERED HERE WITH SPRINT. THEY HAVE BEEN GIVING ME THE RUN SINCE 15 MARCH 2011. I BOUGHT TWO PHONE THROUGH SPRINT; THE SERVICE WASN'T ANYTHING CLOSE TO AT ALL OF WHAT SPRINT CLAIMS OR BRAG ABOUT. I TOO THE PHONE BACK TO THE STORE...THEY CANCELLED THE SERVICE (ALLEGEDLY); NOT ONLY FAILED TO MAIL ME MY REFUND AS PROMISED (with 10 days); THEY SEND IT TO COLLECTIONS FOR NON-CANCELLATION OF SERVICE... THE WORST PART IS NOT HAVING GOTTEN THE REFUND BACK... THE WORST PART IS THAT NOW IT'S ON THE CREDIT BUREAU AND HAVE DAMANGED MY OUTSTANDING CREDIT RATING WHICH I'VE WORKED SOOO HARD TO MAINTAIN. I WOULD NEVER EVERY CONSIDER SPRINT EVER AGAIN; EVEN IF THERE WERE TO OFFER FREE PHONE... FREE CREDITS... I HAVE ABSOLUTELY, NO CONFIDENCE WHATSOEVER IN SPRINT. FOR THOSE OF YOU WHO FEEL OR THINK THAT YOU'RE GETTING A GREAT SERVICE / VALUE. I HIGHLY SUGGEST THAT YOU, GET A CHECK-UP FROM THE NECK UP. FURTHERMORE, I HAVE NOTHING WHATSOEVER TO SAY GOOD OR POSITIVE ABOUT SPRINT. GOODLUCK! | |
| Breahnna | 5/27/11 |
| I have been with sprint for two years!I must say they have the worst cs I've ever experienced in MY LIFE!!! So I call to see why my bill is so high and I get nothing!Nobody can explain to me why my bill is so high so I let them get cut off im tired of paying charges I cant see!Not to mention these new samsung phones are as defective as any phone can get first i had the moment and it was replaced 3x's in 3 months then they give me the intercept and it got replaced 2x's now i have the transform which is acting the same way as the moment and intercept im extremely upset with sprint!Then the cs has the nerve to thank me for being a valued customer haha YEAH RIGHT sprint treats you like crap! | |
| ken peppenelli | 5/28/11 |
| How many of you people was paid off to write these articles. Sprint in Florida is rated the worse for customer service and coverage. You pay cash for a phon and have it 6 days and you have to wait for a efund check. Bad News thats all Ihave to say, Bad bad news | |
| duahn | 5/20/11 |
| i was lied to by someone in sprint billing and was told i couldnt pay my $200 bill and that i had to disconect and pay $500 2yrs this has not been resolved and they dont take customers seriously. | |
| Charles Ways | 5/20/11 |
| I have been with Sprint for seven years and up to this point they have been great. Howeveer, in Feb this year we purchased a new data phone from them and found out after the fact that there is now an additional $10.00 per month charge for data phones. Had I been informed of that at the time of purchase I would not have bought that knind of phone. Charles | |
| EVELYN RYAN | 5/23/11 |
| I HAVE HAD THE TOUCH PRO 2 FOR ABOUT 2 YRS NOW AND HAVE BEEN GIVEN 15 HAND SET EXCHANGES BECAUSE THE REFURBISHED REPLACEMENT PHONES HAVE MANY ISSUES, SOME MORE THEN I HAD PREVIOUSLY. I AM EXTREMELY UPSET BECAUSE IM NOT GIVEN A NEW PHONE/PHONE THAT WORKS LONG ENOUGH THAN A FEW WEEKS BEFORE IM WAITING ANOTHER 2 HOURS AT A STORE LOCATION TO GO THROUGH THE SAME PROCESS ALL OVER AGAIN. MY CONTRACT IS NOT UP UNTIL JULY OF NEXT YEAR AND I WAS TOLD IM NOT EVEN GETTING A CREDIT FOR THE TIME I WAS UNABLE TO USE MY DEVICE SO NOW IM EVEN MORE FURIOUS. I HAVE BEEN A CUSTOMER FOR 6 YRS NOW AND NEVER HAD AN ISSUE WITH PAYMENT YET CANT EVEN GET A DECENT PHONE TO WORK AND MAKE OR RECEIVE CALLS WITHOUT BEING EMBARRASSED BECAUSE I GET DISCONNECTED IN THE MIDDLE OF THE CALL AND HAVE TO CALL BACK. THESE ARE BUSINESS CALLS AT THAT. SO I WOULD LIKE TO SAY THAT THE SERVICE IS EXTREMELY POOR AND I WILL DEAL WITH IT SO I DONT HAVE TO GIVE YOU GUY 135 OUT OF MY POCKET AS AN ADDITION EXPENSE FOR GETTING A BETTER PHONE, WITH A BETTER COMPANY... HORRIBLE!!! 646-302-2751 | |
| Richard Ambriz | 5/15/11 |
| ive been with sprint for a few years now. latley i had nothing but trouble with my phone. they fixed it more than once and replaced it and wanted to keep replacing it with the same faulty phone like upgrading a good customers phone to one that is compatible or better would kill them. they know after a short time what phones are becuase of the complaints they should pull the phones and go with what works well. it was a long drawn out prosses and ended up getting a new phone mailed from mutiple device services. we as consumers should not be so inconvinienced when we pay a good sum to sprint every month.after it was done i went to set the phone up and the guy tried to tell me i was gonna have to pay $10 more per month when i already have a contract and an android phone.i also have heard that now u can not use the network we pay for to a laptop if we need to cause sprint wants more for that also.i think as a company sprint is losing sight with the fact that they have plenty of competition.we can go to metro pcs or boost and get the same or better service for much less. we could get an unlimited plan and tethering for less than the simply everything plan. it seems like insted of getting more customers by offering more for less they wanna squeez more out of the customers they do have. it seems like greed and it is not a good business practice. If sprint higher up's dont change something soon they will go under like singular did. i for one along with my girlfriend and my cousin are all looking to switch away from sprint when our contracts are up. i will not pay $10 more bringing my bill to $117 a month for a single line . there that offer the same for about 1/2 the price. I urge sprint corperation to take steps now to compete in the market and make things easier and better for us so we have some kind of incentive to stay with them. thanks Richard | |
| Terri | 5/16/11 |
| We have seven lines and four mobile hotspots with Sprint--or should I say had. As I intend to cancel and will not be paying whatever early cancellation fees that Sprint charges...my credit be d*(*&^*&. There are so many instances of ridiculously poor customer service from Sprint that I cannot even remember them all. We switched from T-Mobile seven or eight years ago and what a mistake that was. Today was simply the last straw. Two of our phones end in the numbers 0200. This is apparently very, very confusing for Sprint since everytime we do anything with one phone it seems as though the other phone is impacted necessitating hours of hold time and generally when the issue cannot be fixed a trip to the Sprint store. Well this morning, we called to unsuspend one of the 0200 numbers. But instead Sprint turned off my phone (the other 0200 number). After three calls to customer service where I futilely tried to explain that the issue was not a problem with my phone but a problem with something in Sprint's system I finally made the drive to the Sprint store (the same store that last month assured me that I could purchase a new phone - since I need the cell phone - but still put in an insurance claim on my old phone. NOPE cannot do that since the phone number must be activated on the phone to put in the insurance claim and since the phone was damaged beyond any hope of using it the insurance claim went out the window and all I did was listen to the advice of the fantastic customer service folks a the store in Gurnee at Hunt Club and 132). I offer that so that it will be clear that I was indeed frustrated with Sprint before walking into that store today. So I go to the Gurnee store and the rep there asks me what is going on. I explain it to him. He opens the phone asks if it got wet. I say no the phone was working fine until all the sudden it got an error saying it did not recognize the cell phone acco | |
| Michael Edington | 5/17/11 |
| I have had nothing but problems every since I moved to Sprint. I have had my phone for 2 months! I have tried and tried calling in the Rep sends me to another dept normally escalations they will never let me speak to a manager and have been hung up on several times. I have a father thats terminally ill and need my phone but they do not care about nothing but the all mighty dollar. I am talking to everyone I know with Sprint service and getting them to change there service and like many others I am about to go to the news and newspapers in the DFW Texas area and let everyone know just how sprint treats there customers. Michael Edington 254-592-0645 | |
| Felicia Adams | 5/17/11 |
| I have never in my life dealt with a company a poor as Sprint. I heard they were an outstanding company with great customer satisfaction. WRONG!!! I ordered a sprint phone and within two weeks this phone was not working properly in my home. The phone works fine outside 3miles from my home. I have called sprint numerous times about this and they waited until my 30days expired and told me that I can not cancel early because I am outside of my 30day cancellation period. The technician told me that I cant and will not get any service over in my area because they have 5 towers over there and none of them are working properly. You would think since they cant provide quality service for me in my home they would cancel the contract at no charge but no this nasty rude individual called me and told me that they are not cancelling my account without the $250 fee. I am so angry and I really am going to spread the word about the poor quality of service this company is now providing. | |
| Deborah McKnight/ David Mann | 5/18/11 |
| We have been a long time sprint customer I have been having problem with my sprint exlaim since the begaining of March 2011 I was receive 1to2 hour late text and receive incoming every now& then my right next to me and don't ring but later I will ring to let me know that I has a voice message that only if they leave one.Sometime making a caal I get error message saying fail try later they claim that fix my phone I took my phone in for three time and It work about a week if a week they order me a new phone I'm still having the same problem. This month they claim it was fix it start doing same thing.I feel I should get some my money of my bill since March of this year.I start watch my signal strenght it come in and it go out. | |
| Tymoo | 5/19/11 |
| Went into a sprint store today and requested a new enternet card the guys behind the dest sat behind the computer and the technichen never looked at my internet card to see the damages he told me if i did not have insurance he would not look at the card. So much for Great custermer service. Its like pulling teeth having to deal with sprint! | |
| Her bert Priebe | 5/19/11 |
| Management should have the guts to make themselves available to the consumer. Some of your policies are not consumer friendly since your service is not all inclusive, yet your sales staff would lead the consumer to believe everything is wonderful. If management has the guts and wants to come out from behind the internet I will gladly speak to them. Many thanks Herb Priebe 708-258-94196 | |
| Scott Anello | 5/11/11 |
| Ok first I quote "Note: This is not to be used to contact Sprint-Nextel Corporate Offices nor is this site affiliated with them in any way." unquote. What this means is its a complete waste of time, since that message says sprint is not affiliated this is nothing more than a bunch of people telling each other what a trashy company Sprint is...Although this is definately true I'm just saying that this is a waste of time since Sprint Corporate has absolutely no HONOR, just GREED AND A SEVERE LACK OF COMPASSION FOR THE AMERICAN PEOPLE. I was in the American Military. It saddens me that I volunteered MY LIFE TO PROTECT THESE SCHEMING INDIVIDUALS THAT BLEED OUR ECONOMY. I have nothing but contempt for Sprint and hope to see it dragged down by it corporate throat and broken up and sold to those companies that still have some small sense of honor left in them. | |
| rob corbin | 5/11/11 |
| Your service is way overpriced first of all, in order to provide a service of any kind one needs to make sure it works. I've had nothing but problems with you piss poor jerkoffs. I'm tired of paying for a data plan that never works. I'm done with Sprint and am not paying my balance. I feel I've overpaid as it is. And we will call it even. Since I'm filing bankruptcy good luck collecting anything from me. Get it together!!!! You suck and I pray you all burn in hell!!! So long fuckers!!!! | |
| Anthony garrett | 5/6/11 |
| Sprint service sucks dan hessy. | |
| Sonya Saffo | 5/9/11 |
| I have been with SPRINT since 2006 which I switched over from TMOBILE because I couldn't get reception in my house and I chose SPRINT because I liked a few of the new phones at the time in 2006. To the present day...I ordered a EVO 4G for my son for a Christmas gift in December 2010 and I got the phone and it was PERFECT! There was a $100 REBATE that needed to mailed in; at which time I mailed on December 29, 2010 and at which they received and processed on January 19, 2011. Since then I haven't received a REBATE check what so ever. I have called countless times and I have had TWO check(s) mailed to me since then. I still haven't received those TWO check(s) from February and April when they initially mailed the first check to me; and after my 10th call to them (Sprint Rebate Center) today on May 9, 2011, I finally got to speak to a SUPERVISOR (ANNA ID# 3179) who told me that I needed to wait TWO more days for my 30 days from when the SECOND check was mailed to me in April. Then she tells me, either I can wait it out or I can give her another MAILING ADDRESS which I don't have one. Then maybe at that address it would be received there. Now I have to wait TWO more days to call BACK in to have another check mailed to me again. I was also told because I live in Hawaii it takes a longer time for mail to get here. Then I told her lady I ordered stuff from China and it has gotten here faster than a (check) from sprint! So you tell me where the problem is at!!! I ordered from EBAY and still got my stuff fater than a check! I'm PISSED SO OFF......IT has been all most a total of five months to get a REBATE check from sprint! The customer service is HORRIBLE as heck! People who don't speak ENGLISH; that I had a hard time trying to understand and vice versa!!!! GEEEEEEEEZZZZZZZZZZ | |
| Amanda | 4/28/11 |
| I added a new line and purchased a Galaxy Epic Phone through sprint two weeks ago. Four days After I purchase my new Epic Phone it dosent respond and is not working. I bought it at a Sprint Retail Store, in Tavares, Fl. I called and spoke to Jen from the Retail Sprint store and She told me I would have to buy a new phone and they would credit my account. That was $300.00 that I spent the saturday before and now they are telling me in order to walk out of there store I would have to spend another $300.00 or I could walk out with a refurbished phone which later If I needed to I could not trade in. Oh, but wait it gets better, What she could do so I wont get charged is give her my phone and two weeks later I could get the new one in the mail. So, I called the Sprint customer Service line they were nice but not helpful, The supervisors are a joke. After 3 hours on the phone and 4 dropped calls no one could help me. All I wanted was to walk in to the Tavares, Fl Sprint Store and walk out with a phone that same day at no charge. I have been a customer for over 6 years and this is just terrible service. Sprint Customer Service did tell me that if i had ordered through the web site or over the phone they would be able to better assist me but, because I bought it through the retail store. I have to go by thier rules. What the hell is wrong with this picture? I am going to cancel unfortunately not one of the so called supervisors even attempted to call the store and maybe work something out not even meet in the middle. It was simple The Sprint Store's way and that's It. Lesson learned dont buy phones through the stores go there check the phone out and buy it online or over the phone. This has been a horrible and long day. | |
| DEBBIE GARDNER | 4/28/11 |
| I AM A RECENT SPRINT CUSTOMER AS OF AUGUST 2010. WEDNESDAY, APRIL 27TH, MY RUMOR TOUCH PHONE WOULD NOT COME ON. I CHARGED IT FOR HOURS AND IT STILL DID NOT COME ON. SO ON THURSDAY, I DROVE OVER TO A SPRINT CENTER IN LANHAM, MD. I LEFT THE PHONE FOR 2 HOURS AND I WAS TOLD TO CALL AFTERWARDS. I DID AND SPOKE WITH AUSTIN WHO INFORMED ME THAT MY PHONE COULD NOT BE REPAIRED AND THAT HE HAD ORDERED A PHONE FOR ME THAT WOULD BE IN ON MONDAY. MONDAY?!!!! TODAY IS THURSDAY. I AM A SINGLE WOMAN WHO TRAVELS AND TO TRAVEL WITHOUT A CELL? AUSTIN TOLD ME THAT HE DID NOT HAVE A PHONE FOR ME TO USE. I DRIVE A LUXURY CAR AND I AM GIVEN A LUXURY CAR WHEN MY CAR IS BEING REPAIRED. HOW WOULD YOU FEEL IF YOU HAD NO OTHER PHONE SERVICE AND YOU WERE TOLD YOU HAVE TO WAIT UNTIL MONDAY!!! I DO A LOT OF MY WORK WITH MY PHONE!! SO WHO IN CORPORATE CAN GO WITHOUT THEIR CELL FOR FOUR DAYS? THAT IS APPALLING!!! CORPORATE PLEASE CALL ME ON 301 420 4310. | |
| Marc Marconi | 5/4/11 |
| OK, Sprint had an opportunity to gain my business when the whole Apple IPhone tracking thing was unveiled. That night after talking to my wife we made the decision to dump AT&T because of this. I was willing to pay the early cancellation fee as well. After reviewing your website a chat box popped up inviting me to speak to a Customer Service person. I asked this gal if Sprint tracks people as well. This gal kept evading the question and was pressuring me to buy a phone. We decided to go with a competitor of yours, simply because of poor customer service. Others take note, if a rep can't answer a valid question, do you want to do business with this company....think not! | |
| anna | 4/22/11 |
| when went to sprint nextel in december of 2007 i believe I had several charges on my phone that i didn't make. your customer service completely suck they accused me of buying ringtones or some spanish music and i dont even speak spanish i even told what i have purchased which is two games but they said there is no way that i couldn't have purchased these items cause it was my phone and my account. why in the the hell would i but ringtones when sprint provide them on the phones. and told that me that i could my income tax to pay off the bill. I don't know how many times i have been hanged up. You shouldn't call a customer a liar. I have never purchased anything on my bill exept for like games and music but i have not purchased anything that ringtones. and for one thing It was sprint'nextel at westroads mall at that time was working with in touch i believe the people that worked there was using people info and that where the started cause i been with sprint prior to that until i went into that store never once again i will not pay for charges cause i didn't even purchase them | |
| Ramon | 4/11/11 |
| I RECENTLY WENT TO A LOCAL SPRINT STORE (STORE#1378478) AND THE CUSTOMER SERVICE WAS TERRIBLE. I WAS GIVEN THE WRONG INFORMATION ON GETTING MY PHONE FIXED. I WAS TOLD TO COME BACK AND THIER STORY HAD CHANGED. THE EMPLOYEE AT THE STORE WAS VERY UNPROFESSIONAL USING FOUL LANGAUGE AND INVITED ME TO FIGHT THREATENING ME AND TELLING ME HE KNOWS WHO I AM. THE MANEGER WAS PRESENT AND LET THE SITUATION CONTINUE. THIS HAPPENED IN THE WASHINGTON HEIGHTS BRANCH IN NYC. THE BRANCH IS LOCATED BETWEEN 170 STREET 171 AND SAINT NICHOLAS AVENUE. THEY LIED ABOUT NOT ABLE TO HELP YOU HOW TO GET YOUR PHONE FIXED BECAUSE I WENT TO ANOTHER SPRINT STORE AND THEY TOOK CARE OF ME. BUT I THINK I'M GOING TO SWITCH CARRIERS. I HAVE 5 ACCOUNTS AND I'M TAKING MY BUSINESS SOMEWHERE ELSE.... I ADVISE PEOPLE TO BE CAREFUL WITH THAT BRANCH.. | |
| April | 4/11/11 |
| Where to begin....how can you be with a phone company less than a year and have so many replacements on phones?!!!!!! I have 2 blackberry curves (CRAP PHONES). They have both been replaced 4 times each. GEEEEEZZZZ! Sprint wants you to pay for their poor service and cheap phones. No thanks. We are saving our money up and going elsewhere. I never hated a phone company so much , its almost a joke. I would rather go to a prepaid and deal with that than have to deal with sprints crap. Seriously I am so fed up with them. Their a waste of my time and their blackberry curves must have been made with elmers glue and things they found laying around because they have a new problem every 3 days. HEY SPRINT....I gave you enough money already and enough chances to send me 2 phones that WORK!! BUT YOU REFUSE TO HELP US OUT !! A t&t and verizon are gonna eat you alive in the end. | |
| Allen whohatessprint | 4/11/11 |
| Piss poor devices and customer service. I'm going to share the disappointment of sprint with every body I know and put it all out there on network. SPRINT YOUR RIDICULOUS!!!! | |
| Bridget Hawkins | 4/12/11 |
| My husband and father in law have had sprint for who knows how long. I've been with him for 2 years and they have had problems with the phones since I've been here. My father in law is deaf mute and would use the phone for texting purposes. The service was horrible it would take 30-45 minutes just to send and receive one text message. I would call the company and they would do nothing. So we put the phone up and never used them. We didn't even pay the bill. If they can't fix the problem then why should we pay. All they do is put you on hold for hours at a time and then say that there is nothing they can do because their computers say that the area we are in has great service.. (when it DOESN'T!) Then since we didn't pay the last bill they keep piling on more charges like that is going to make us pay it. They sent us to collection and the people there have the nerve to question why a deaf man should have a cell phone??? are you serious? Like its any of their business but just because someone is deaf doesn't mean they can't text and with all the services available today he can put an app on the phone and use it just like his video phone. | |
| Jewel | 4/21/11 |
| Last month my bill was $79 dollars. When I contracted in Feb the young lady told me my bill would be $64.91 and that was with taxes, and insurance after she applied my 2 discounts I have had. The customer services staff told me the bill was $79 dollars because I had renewed in the middle of the billing cycle thus was prorated along with that bill. I paid that bill because it was a waste of time and energy talking to a customer service that tossed me from one person to the other. After I looked my bill up on line I called back and they told me the computers were down. I checked tonight and my bill is $74. They waited 30 days to change my billing after my renewal. This is not what I agreed to. My budget for a cell is no higher than $65 total. I have been with sprint since 2001. Tonight I am extremely angry. I feel like it's a waste of time trying to talk with customer service. I will go into the store on Monday. If this is not resolve on Monday I will call the corporate office. I like sprint even though most of my family in the last two years have changed to T-mobile. However after this 2 month experience I see why they changed from sprint. | |
| Shellie | 4/13/11 |
| To whom it may concern, I want to let sprint know how poor of customer service they have. I have only been with sprint for 6 months now, and I have the HTC Evo 4G. I was tols that my bill was only $69.99 a month plus $7.00 for insurance a month. Low and behole I get my monthly bill and it is $103.53. I am furious because I called sprint to ask them to explain my Charges and all they can tell me is that there is an extra $10.00 charge due to the extent of my phone. Then my phone cracks, and low and behold instead of a $50 deductable, it is $100. What is the explaination you ask, well since I spent $480 on my phone it is such a high technical phone so I cannot have a replacement for only $50. So all I can say is Sprint you are a horrible excuse for a company and have no concern for your customers! I see that Texas is sueing you, well wow, I see why now. I will be cancelling my account, thank you for charging me so much money to speak on a phone I rarley use, and I want to thank you for being such rude people who dont care about anyone but making an extra dollar. Shellie | |
| Suzan | 4/18/11 |
| I just recently received a notice from Sprint that the Free and Clear plan that was free is no longer going to be free. The want to charge me $89.99 a month. Mind you this was an good faith offer Sprint made back in 2006 , after we purchase an Instinct phone and wanted basic service only. Well we got what we wanted, talk time and unlimited text. This was for one phone only, we also have two other phones and we pay additional $65.00 a month. I was told by Sprint that they can raise the rates anytime they please, and there's doing I can do. When I asked about the reverse if something goes down ,do they offer the lower rates to current customers?? no reply on that subject. Then we purchased a Blackberry phone ,we again just wanted the basic services. When we called the rep.he told us about the Blackberry data plan, one for $36.00 and the other for $41.00. We told him to sign us for the the $36.00 plan, he reply "I'm going to give you the $41.00 plan for $36.00." This plan would include unlimited text, pic,video and TV. Well when I got my bill not only was the $89.99 charge on there, there was and additional $10.00 charge to the $36.00 charge, and they were still charging me $20.00 for unlimited text. When I asked about the $10.00 charge, I was told that's a new charge for all smart phones , because those high-tech phones are more expensive to use , I guess Sprint loses money. Ya right, just another way to get money from us. Customer service at Sprint sucks, it's not like it used to be, the don't care and they are all liars. They will say anything to get your business, and at the Sprint stores nobody there knows anything, they are no help at all. Ordering phones and rebates, it took us over 6 months after they lost our rebate twice and on top of that I was still overcharged for one phone. | |
| Frustrated | 4/20/11 |
| I have had a mobile broadband card for 23 months, only went over the usage 1 as a test. I know how to track my usage and did not have any problems until this month. I have since closed the account, but they continue to bill me $50 a day for usage. THE CARD HAS BEEN SHUT OFF, you cannot have $50 usage on a card that does not work! Customer Service is horrible.... after being on the phone for 2 hours and talking to 4 people, and being disconnected....I asked them to track the time the card is being used....the times do not match when I am online, but then they state the times are not correct in the system....WHAT THE F!!!!! I will be filing a claim with the BBB in connection with this bill and will be discounting the cell phones we currently have with SPRINT. DON'T use this company, how can they charge $50 a day for usage on the broadband card that has been closed and broken!!!!!!! | |
| Latisha Bristow | 4/7/11 |
| I don't usually take the time to write as I am a busy professional and mother of three, but I have been so bothered by this situation that I feel impelled to express my displeasure with the customer service I've received over the last few months. I have been a very loyal customer for over 8 years and I've lauded Sprint as the "best" in cellular service over all others. I am not sure what has changed within your customer service area, but over the last 6 months not only have I had the single most upsetting phone conversation of my entire adult life with your customer service center, but I've also been plagued by technical issues with my blackberry and been charged over $400 for a phone that I returned but somehow never arrived back to your center. I held in there for a while, but finally gave up and have switched to another provider - something I vowed to never do. I'm only writing to say that I hope you’ll make changes back to the old Sprint so that no one else has the experience that I did. | |
| J.E. Lewinson | 4/7/11 |
| I have only been a sprint customer for 2 months and I have only had good service for 3weeks. I live in the Hampton Roads area where we have had problems with the towers. I have been calling every week about the problems I have been having with both lines, not surprised at all that I was brushed off by the supervisor that I spoke with Nicole on 4/7/2011... Sprint usually has pretty good service but customer service is horrible........ I dont understand why a supervisor would ask me why didn't I just cancel my service if I was having so many problems. The reason I didn't is because I was assured that I had the best phone on the market (the epic) and that once the towers were repaired I would be very happy with the phone and the service. I have had issue after issue with my service and my phone and the only thing this supervisor told me was that I was giving a 53.00dollar credit n there was nothing else she could do even tho there are a number of notes on my account about my service being bad almost from day one. I think and feel there is something else that can be done to make me happy and to keep me as a customer. These customer service reps and supervisors need to be retrained on how to talk to customers and correctly handle problems.sprint is a very large and popular company but at the rate your customer service reps and supervisors handle calls and problems sprint will not last long in the mobile business at all. I am very unhappy with the treatment I have received today and since I have had sprint. | |
| Unknown | 4/8/11 |
| I would give Sorint a zero for very poor work ethics. I have worked at a few corporate companies and this is by far the most unorganized company I have experienced. I have a manager that is just unbearable. making up her own rules as she goes along. one in particular is we have to ask to go to the bathroom like a 2 yr old. I thought that was illegal... Does anyone know if you work in a corp store, can you carry a cell phone from another carrier ? or is that grounds for termination...... unhappy worker | |
| JOE C. | 4/5/11 |
| frustated! repeated myself to so MANY different people at sprint,here I am AGAIN! have been a sprint customer for years.currently have 5 active phones.For over a year we've been having texting and signal issues.was mailed an airwave to help with signal. didn't really help.texting and signal issues REMAINED. kids will text to get picked up from school and will not always receive texts. have phone on hand and will suddenly receive a voicemail. NEVER RANG! will receive text and voicemails in the middle of the night (ridiculous)unreliable! we exchanged our exclaim phones at least 3x.problem remained! FINALLY GOT THE EXCLAIMS EXCHANGED FOR different models.didn't have much selection since our contract comes-up until august! (4 choices) recevied 3 refurbished phones today.lotus was fine until i activated it. tried to text (letter "A" gets stuck) reclaim, SILENCE ALL and VIBRATE doesn't work.still rings! sanyo,very poor signal.took 10 min to receive text! poor quality.CALLED 4 DIFFERENT TIMES TODAY TO GET ISSUE RESOVED! STILL HERE.TIRED OF BEING ON HOLD! WAITING FOR A SUPERVISOR AND GETTIN NOWHERE. TELLING FRIENDS AND FAMILY NOT TO CALL ON MY CELL.paying hard earned money foR BAD service! | |
| Leo | 4/5/11 |
| I have been a sprint customer for a long time but have now got a problem that will require me to switch if they can not fix it. As an ISP they had provided an SMTP gateway for customers to send e-mails out, but some geek apparently decided they did not need to do this anymore and as of a few weeks ago i have not been able to send e-mail from my laptop via my cell card. Worse than not providing the service is the customer service department that is totally inept. I have spent countless hours trying to get hold of anyone who would even understand the problem and those that do understand can't do anything about it. | |
| Jamiee Brown | 4/6/11 |
| I have actually been using Sprint for over ten years. I was originally on my boyfriends account but when Sprint made him mad he left. I chose to say, big mistake. This past Feb. I decided I wanted to get the EVO. I went to a Sprint store purchased my phone. The rep in the store had no clue what he was doing. It took me 3 and a half hours to buy a phone. He turned the new phone on with the wrong line so now I am being forced to pay for data for a phone that shouldn't have been deactivated. When I notice this I contact customer service. They tell me I have to go to the store and get my account noted, then call them back. Like I have nothing better to do with my time. I am a mom, student and employee. I do not have time for this. I find it hard to believe that Sprint can not fix this if I don't go in to the store.I am a very dissatisfied customer. I am usually so easy to make happy. I love my phone but the service SUCKS AND THE CUSTOMER SUCKS EVEN MORE!!!!! Maybe they do or don't care. Keep it up and AT&T will continue to be the number one mobile carrier. Sincerly, dissapointed and disgruntled!!!!!!!!!!! | |
| Jim Murphy | 4/3/11 |
| Sprint has gone down from what they used to be. They made a mistake and removed a service I had from years ago. They tell me now they can't do anything about it because it is no longer available, so there for they said sorry. Is this the way you treat customers that have been loyal to sprint for 11 years. This is not the end of this. I will be on the warpath until it is resolved or go elsewhere. This is Sprints choice. | |
| Stacey Ritchie | 4/2/11 |
| I started my phone service with your company a little over a year and a half ago and within the last five months have had nothing but problems with my phones. I have two lotus phones that do not work on a consistent basis, never before, have I picked up a cell phone to make a call and heard a busy signal or received a message that says "network is busy, try your call again later." E-mails don't go out because the network is busy or interrupted and the same goes for our text messages. I pay nearly $200.00 a month for services I can't depend on and can barely use and to make matters worse, after talking to rep after rep at your unbelievably disorganized and crazy call centers (Kansas city, virginia, Charlestons and God only knows where else my calls were routed to), multiple phone replacements and starts and restarts and reconfigs and whatever else you do to these phones, I still have terrible service, a two year contract, (of course you renewed that when we had to replace the phones again), and your solution is to terminate my service instead of fixing the problem. I actually had one of your sales reps tell me that the problems was with the LG phones I currently had because they make junk equipment and "JUNK is NOT the word he used. I would not recommend this company to ANYONE!!! And as for your 4G services???? I only have 3G so I feel sorry for your 4G customers. You should get one area working before trying to go to another. My family has 4 different accounts with you and at the end of each service contract we will switch to another carrier. I an unbelievably upset with this company 502-608-XXXX | |
| Judy DeWitt | 3/31/11 |
| To Whom it may concern, I have never been so pissed off ,I got a i 580as a upgrade and had nothing but problems. After the 6th time of going to the store to get it fix and had to replacements I call and said I wanted a new one not referbished.They said I couldn't get a new one I don't know if the service rep on the phone was stupid and thought I wanted a brand new phone that just came out or just plan couldn't have a new i 580.(I need a dependable phone ,the phone wasn't working at the time my sons school tried to call me, my son passed out and needed medical help.) Then on top of the phone not working when they did give me a referbished one they didn't have batteries for the phone so they gave me a big one that didn't fit the phone and had to tape the back on the phone so that i would have a phone working ,you know how trashy that looked . I am so mad that the better bussniess will be contacted.You know you have me by the balls because if I cancel you will charge me a early termanation fee off $400.00 .But guess what as soon as it is done I am done with Sprint.I have been a customer for 6years, well no longer. Deeply Dissapointed,Judy DeWitt | |
| nicole smith | 3/29/11 |
| sprint is the worse phone company in the world.. i was suppose to get my upgrade on 5/2/2011 according to all of the customer service reps that i spoke to ... when i called today just to make sure they tell me due to some ******* new program they have they have pushed my upgraded date back to 5/2/2012.. WTF.. how did 5 people tell me that i was getting a upgrade in 5/2/2011 then the supervisor tell me i cant get one till 5/2/2012.. it looks like the new program is not beninifting me!!! its hurting me!! the supervisor was very rude and not helpful... i need a new phone badlyand i was hoping to get one 5/2/2011 now i have to wait 5/2/2012... wow........ i been with sprint for 7 years and this is how they treat their permier customers...they suck please dont go with sprint | |
| concern cell phone carrier | 3/29/11 |
| In the t-mobile and at&t merger the reason I believe they are merging is they compromised information in regards to client this is off the record. Assuming they did compromise information to a 3rd party and somehow they used that information to access and give out information without the permission of the person who sign the contract. Many t-mobile data as far as the old phone had no internet access and cheating individual and attaching the same info a month ago or two months, no updates on upgrades . This is a way to present your case and draw more at&t client to Sprint. I am sure if you change your planning and great customer service, you can get those customers. I recently got at&t due to apple phone but I was very reluctant in getting their services, but as not being a customer for 12 years, I thought the services had change. They are using the system to monopolizing the industry. This should be illegal. You should read the websites addressing their services individuals are not please with the merger. Reach out to AT&T customers , I am one who change. | |
| Ebonie from Georgia | 3/29/11 |
| Judging by all the previous posts I see I am not the only one who has had poor customer service. There is a department for every problem no one seems to know anything about anything and the entire situation is really rediculous! Why aren't people taught ALL necessary steps that are involved in helping the customers. It seems to me that the only thing they know how to do is transfer calls from one person to the next. I was actually on the phone with customer service for 2 hours one night and spoke to 7 different people before my issue was resolved. ONly to turn around the next day and have another issure arise that was completely the fault of an employee of Sprint which took 5 more people and 3 more hours of my life to resolve. I kept saying to myself....REALLY! It takes a village to raise a child and a whole city to resovle account issues with sprint. I honestly think that the entire company needs to be restructured so that the customers are taken care of in a timely manner and if not they should me more educated about what they are doing. This has been the worst experience I have ever had and as soon as I am able to get out of my contract w/ sprint I will be doing so and this will be the end of this relationship forever. | |
| Mona | 3/30/11 |
| I have only been with Sprint for 6 months....what a MISTAKE. I have been through 3 defective phones (so far) and this last time I took my phone in, it came back WITHOUT my 16gb memory card and a different, dysfunctional battery... The store claimed to know nothing, so I replaced both out of my pocket. Customer service? Sprint doesn't know what that means. The corporate complaint department basically said I couldn't PROVE I had a 16gm memory card (even though I PURCHASED it from Sprint in the beginning!), and that I should have taken it out before bringing the phone back to the store. They offered me $75 IF I could come up with the receipts where I purchased a new memory card and battery. Well...let's just say I got SCREWED!! I ordered my iPhone yesterday, and I've already taken three (3) long-time customers of Sprint with me. ...as Sam Walton says, "There is only one boss. The customer. And they can fire everybody in the company from the chairman on down, simply by spending their money somewhere else. | |
| Sierra Kent | 3/30/11 |
| I have been wth sprint for only a month i am on phone number two and my last nerve your sales sssociates in georgia are the worse they never tell you the same information twice everyone lies to keep your busniess but will not help i am canceling two hundred dollar fee included and hate is a very strong wrod but i hate your company all the way to your core i will be going back to metro pcs i never had these issues with their network or phones test your network and phones better i would much rather make and receive a call than watch youtube. Thanks for nothing Sierra Kent | |
| Sierra Kent | 3/30/11 |
| I have been with sprint for a month within this time i have had two phone the epic which is the phone i wanted and the evo the phone one of associates talked me into getting because after three visit to the store in one week no one could fix my epic my evo has so many issues i could even start to explain all of them when i was within my thirty day three days ago i was ran around from store to store with my four kids all day just to be told by every associate that they could do nothing to help me i am in tears right now i can't beleve i have been treated this way i have two hundred dollar phone that i didn't want that doesn't work i wish i would have never went into the sprint store at 2110 henderson mill rd suite 22a braircliff plaza,atlanta,ga 30345 the associate that didn't help me on March 12 2011 was more concerned about my nail being broke which happen after an hour long phone call with one of your tech support where i was made to remove my battery about ten time which only made my phone so hot to the touch now i had to buy a rubber cover i was told by a customer service manager over the phone thst after my thirty days i could get a replacement phone and today i learned that was another lie thank you so much for treating a new customer like crap i really hate your company and i will be canceling this service two hundred dollar fee included Sierra Kent 4049512337 i know i will not hear anything back on these problems but i had to vent i am so hurt by the way i have been treated | |
| William Bookless | 4/1/11 |
| 04/01/2011 10:28pm (est) Just got off the phone with Brenda (Sprint Rep.)and what a great person! It had to do with a billing issue and she cleared the problem in about 20 minutes. I feel they are starting to turn that corner related to customer service. I wish they had 50 Brenda's.... | |
| Vickie | 3/28/11 |
| I have been a Sprint customer for nearly 12 years. Although my account shows only 3 but that is because I had made some changes and viola! All my years disappeared. Anyway, I upgraded to an HTC EVO in November of 2010. Shortly after, I started getting the dreaded "Black Screen". Google it and you will find that this is a big problem. I took it to a local dealer and they fixed it. The black screen returned. I took it in and they got me a new phone in February. The black screen has returned! What good is a phone that is constantly going black? I can't see who is calling in, I can't see to call out. It will miraculously fix it self sometimes and other times I have to slap the screen to make it listen to me! I talked to Sprint and told them I don't want this phone. I paid a lot of money to have a phone that doesn't work half the day. All I get is that I have a 75 dollar upgrade that they will gladly give me. Gee... that's a huge help when the phones I use cost 350! Usually I am very satisfied - after 12 years I guess I stayed for that long because I am satisfied. All I want is a new phone, equal or lessor value, and I will send you this piece of doo doo back. How did corporate get back to you? Did you write them? | |
| Tony | 3/26/11 |
| I am now no longer a Sprint customer after seven years. My wife and I joined a family plan and was offered upgraded phones by the sprint store in East Lansing, Michigan. The guy we bought from (Kory) promised us we would have our rebates in time to pay for the first bill, he said we qualified for a 125.00 credit on our bill 61 days out from time of purchase and he would take care of that as well, we wouldn't have to worry about a thing. The phone my wife wanted was not in and to make up for it, he offered us a discount on the phone but only if we would pay cash for it, so we did. He lied about the rebates, we never got our 125.00 credit because he didn't tell us we had to go online and register for it. So, we took our phones back, got a refund and terminated the contract, which by the way I had to call and go through sprint customer service on the phone to do it, because Kory refused and he said he would send us a check in the mail for the 120.00 in cash we paid for the other phone and yes, we have it in writing, and now they are refusing to pay. Anybody thinking of going to sprint, run away as fast as you can and don't look back. | |
| Thomas Smith | 3/20/11 |
| My name Is Thomas i have been having a lot of problem with sprint/ Nextel for a year now for the past year i gave your company over 25.000 dollars I been calling customer service for a month not and they keep on asking and asking for more and more money from me and I am not paying any more until this matter gets fixed like one customer wrote on here if I Was a new customer i would be treated a lot better than what I been treated like and It's not right I would like to speak to the highest up manger of the owner of this company and have questions and to get treated like they all ways say customer are all ways right no matter what Thomas Smith (516)770-0593 | |
| Sonja | 3/20/11 |
| I called SPRINT concerning damage that occurred to my EVO. The EVO is an expensive device, but after I dropped it only once the whole face of the phone shattered. I even had a cover on the phone. I simply called SPRINT to see if they could help me out in any way. After talking with Joan, I decided that I wanted to speak to a supervisor. Even after I repeatedly asked Joan 5-6 times to speak with a supervisor, she failed to allow me to do so. I then called a second time and spoke with April. I explained everything to her and asked her if I would speak with a supervisor. I again had to ask her over and over to let me speak to a supervisor. Finally after pleading with her after about 10 minutes I was put on hold for about another 10 minutes and finally someone by the name of John spoke with me. He stated that he was a supervisor. He then transferred me to a person by the name of Chance in account services. I told him that I needed to speak to someone who could give me the corporate number. He transferred me to Amanda. I explained to Amanda how hard it was for me to get in touch with a supervisor. Also not one person seemed to know the corporate number. I also got information from the first representative and later was told that the information was not correct. I called in for one problem and the customer service was so poor that I was 3 times more stressed than I was when I first called in. This is not the way to treat customers. If this type of service continues, SPRINT will loose many customers. | |
| Alberto Barragan | 3/23/11 |
| I have order to deploy to Afghanistan in a week called to cancel my phone and even offer to pay the cancellation fee.. then they tell me that i cant cancel my phone till 23 days for today i explain to them i want it cancel now.. and they wouldn't the cancellation fee is 160 plus another month charge of 85 dollars which mean i have to pay 245.00 that is such a rip off.. and bad customer service anything to make a dollar thats why company like this lose customers... | |
| marvin bolden | 3/23/11 |
| DEAR SPRINT, I'VE have been with sprint for 7 years, I'm very happy with my service, I have my mom, and sister on my line.....its sad to see that we been in 3rd place for a while....I love sprint....wouldn't have any other svc, I understand..Mr. Hesse is doin everything in his power to change sprint around....and he's been doin a dam good job since driving the ship.....BUT THERE'S MORE WORK TO BE DONE AND FAST...L.T.E IS OUR BEST OPTION.....!!!!......PEROID ! Or sprint is going to be bought out by some 1 else......GET BETTER PHONES......BETTER COMMERICALS...SHOW PEOPLE THAT SPRINT MEANS THE BIZZZZ !....VERIZON...ALREADY TALKING BOUT GOING AFTER THE SMALLER REGIONAL CARRIERS......in so many words...we. need to get on the ball......C. SOUTH, LEAP/ CRICKET, US CELL, IF WE DON'T GET EM THE BIG RED WILL... that's why the ceo of VERIZON SAID...........WE DON'T NEED SPRINT......BECAUSE THEY ALREADY GOT A PLAN, to go after the little guys........SPRINT..............IF THE 1ST PLAN DON'T WORK....GET URSELF ANOTHER PLAN.......... Thanks, marvin Memphis, tn | |
| Ed | 3/24/11 |
| Worst customer service ever How can they even call them that they should be called a relay team! Cause all they do is hand u off to the next person and u get no where! Sorry my frustration is showing!!! I bought the epic 4g and it has been out dated since i bought it and was told that it was the best new thing out! And they fail to yet get me from android 2.1 to something better and fixes issues that the phone has and i bought the dam thing in September and its now the end of march i cant even use the gps cause it will not work right! When i bought it the sprint tech at the store said that i would always be up to date and thats what sold me besides all of the features!I would have never bought it had i knew it was already running on a non current android 2.1 instead of 2.2 or better which is full of flaws and i payed 400 dollars to buy not even close to the best! All that i want is for sprint to give me what i pay and payed for and that is a phone of equal or greater value and that is currently up to date and works properly!!!!!! Oh and better customer service that is on the same page! So i feel like i have no where else to go so i hope someone that works at sprint that's in an upper management see's this and i get the help that i 'm unable to get through customer service all they do is say they are sorry and do nothing to resolve this issue!All they need to do is what is right in this situation and replace what is something that is flawed and shows no sign of improving on it and swap it with a non flawed and properly working phone and i would be a happy and satisfied customer! Also i think your techs that are selling these phone to inform customers that they potentially could be buying what is the best phones that they may not receive important updates and so far are willing do nothing to right the situation ! Because i was very much misled about the epic! !Just please take back my epic and give something that works and is up to date and of equal value... Please someone call me from corporate please? My name is Ed McDaniel my # 608-698-2539 | |
| Tonya Haag | 3/15/11 |
| THE SUPERVISORS SUCK!!!!!! They do not care if you switch to another provider! I got charged an extra $200 onn my bill. I was told that it would come off my bill and now i am being told that i have to pay for an early termination fee for a phone that i am using what sence does that make!! I do not like getting hung up on by a supervisor! I am going to check out other phone services today! People do not care at sprint to help you...I am amazed at how badly i am being treated and i have only been with sprint a few months! Tonya Haag 740 586 2474 | |
| Charlie A | 3/15/11 |
| I have read most of these post and have to say I to "HAD" a history with sprint and "IT'S THEIR WAY OF DOING BUSINESS WITHOUT USING GREASE" Next time you talk with a rep on the phone ask them where they are located, You will be surprised to find out that they are no where near the USA, but in fact some 3rd world country and get paid by commission and by saying no to request under a hang up time limit, thats why you hang ups when you call,6 to 10 minutes is their rule, Their true Corp. Office is in Overland Ks there you can get most issues resolve without hang up time limits. You have 15 days to return but they won't give you any info until 35 days into the agreement. Americas way of business | |
| Jelisa Meeks | 3/16/11 |
| I received a broken upgrade phone in December of 2010. I tried to return the Lg Optimus in December of 2010. I was within my 30 day return period. I ended having to pay 35 dollars for a restocking fee and 269 dollars for the HTC Evo shift. Sprint called and repeatedly harassed me about returning the Lg Optimus which I returned as soon as I received the HTC Evo shift. I thought the issue was resolved after I spoke with someone in sprint customer service. Little did I know sprint charged me an early termination fee of 295.95 dollars and they have the Lg Optimus phone. | |
| Deborah Joy ~ Lawndale, CA | 3/16/11 |
| Had I known that Sprint Corporate sets policies that are unreasonable, I would have never gotten Sprint Cell Service. I MADE IT ABUNDANTLY CLEAR TO THE SALES PERSON ON THE PHONE BEFORE EVEN BEING ASSIGNED A PHONE NUMBER THAT THE ACCOUNT HAD TO HAVE A DUE DATE OF THE 15TH OF EACH MONTH.( I dare you to pull the recordings, lets go!! do it!! I dare you) Well, needless to say, they set the due date at the 3rd of the month (how so convenient a set up to rip me off) so I was charged a late fee for paying my cell phone bill on the 15th. Spoke with Lead Rep yesterday, Joseph in Pueblo CO and he did reverse this charge. However, and this is another rip me off catch, Sprint who did not follow instructions to begin with is going to charge me a "pro-rate" for the day between the 3rd and the 15th...how nice of them for not following instructions to begin with right? The bigger issue here is about autopay policy. Now mind you my credit with AT&T was EXCELLENT, never paid a late fee, never paid a "non AutoPay account fee" in my life until I signed on with Sprint. They charge a $4.99 fee each month unless you pay your bill automatically....and claim its because of my credit, of which they were never given my SSN. How is that possible? Well I am reporting Sprint to the credit reporting agancies and see how this works out. I will be canceling my Sprint service when the contract is up, PERIOD!!! Comments are welcome! | |
| Cheryl Lumpkin | 3/16/11 |
| Last summer I became a Sprint customer for the second time. I am now remembering why I left in the first place. I received my a Samsung Instinct and after the 30 day trial/grace period, I began having issues with the phone. I called tech support which was of little help with their "trouble shooting". The phone, on its own, began to work again. In October, I was relying on the gps, when the entire screen froze and I was made to figure out my way home from an area which I was unfamiliar. I went the the Sprint store on October 31,2010 and was told I would not be able to get a new type of phone because I had not reached my upgrade time. After continuing to have issues, I went back to the store on December 10,2010 with the same issue and more; unable to type on the screen.Again I was told I would not be able to upgrade without paying for a new phone in full. On today, March 16,2011, I called customer service on a co-workers phone because I am completely unable to use my phone to do anything. After the representative was unable to resolve the issue, I was redirected to tech support. Tech support agreed to transfer me to a manager after hearing my issues, but my call was dropped. Without having being asked for a call back number, the support team member could not contact me and I ended up having to call again, reexplain my situation to another teammember before being transfered to a floor manager by the name of Amy. Amy repeated numerous times that according to my account, I was unable to receive an upgrade and that there was nothing she could do further because of this. At no point did Amy offer any type of resolution to the problem which defeats the purpose of being in a position where your requires people skills and problem solving. In fact, after informing Amy that I was willing to pay for an upgraded phone at a discounted price,that was the only time in which Amy implied that that was an option. With Amy knowing that I had already been on the phone with representatives and in stores to resolve the issue, she then stated that she would transfer my call causing me to have to explain my situation, yet again, to another person who without managerial consent, may not have been willing or able to quote me a price.I asked Amy if she would at least to a three way connected call so she could explain the situation, but she would not. At this point I was extremely upset and insulted at how I had been treated by Sprints service members and still am. As much as people complain about big businesses, one would think that your company, among others, would try harder to set a higher standard and rid the stereotypes associated with big businesses. I can not express enough how disapointed I am with Sprint. To add insult to injury, I recently added a USB card to my plan that boosts the best and fastest 4G coverage. After installing the card and being told that my area is covered in 4G, I can not get any 4G coverage, the service is extremely slow and inefficient, and the only answers I have received in regard to the lack of coverage is that a cell tower is down. From the complaints I have read, Sprint is doing a very poor job of pleasing its customers. Apparently the company seems to forget that there are other phone companies out there with less problems and better service. For a few dollars more, I think I will take my chances with someone else. | |
| katie leigh | 3/17/11 |
| worst service every. cant cancel without them giving you the run around, worst customer service ive ever experienced! do not give them your business. | |
| Kathy | 3/7/11 |
| I have been a Sprint customer for several years after terrible Verizon customer service issues. I am so surprised at the low ratings above. As a Sprint customer I have been treated with professionalism and have experienced nothing but the best in customer service. Thank you. | |
| Eric M. | 3/7/11 |
| I was due for an upgrade back in August 2010 and had requested a HTC EVO 4G. After numerous attempts I was informed that the unit was out of stock. I was instructed to call back in about a month so I did so as requested. After speaking to a sales rep I was told that the HTC EVO 4G is still out of stock...after a month??? I was told that the equivalent phone was the HTC Touch Pro 2 so I purchased two phones for me and my wife. Exactly one month later we were having issues: Unit would freeze up, reboot on it's own, shut off on it's own. So I called Sprint Customer service and they did all types of checks and test on the phone and still the same issues. I was instructed to bring the phone to a store and they did all of their tests and upgrades and software updates and still the same issues with both phones. This had gone on for 3 to 4 months...back and forth to the store. Customer service said go to the store and the store told me to call customer service...NO HELP WHAT SO EVER. I've been with Nextel for 5+yrs and after the merger with Sprint another 6yrs. I have spent over $12,000 in the past 5yrs on SPRINT and the only help that they can give me was "WE CANNOT REPLACE YOUR PHONE FOR THE MODEL THAT YOU WANTED BUT GIVE YOU ANOTHER PIECE OF SHIT PHONE UNDER YOUR WARRANTY" even after I explained to them that they were the one's that recomended the phone to me and that it was equivalent to the HTC EVO 4G. What a joke SPRINT customer service is. TOTAL BUNCH OF RETARDS....I will be moving my service to ATT. | |
| Phyllis Denison | 3/8/11 |
| We have been Sprint customers about 7 years now. We are in business with a home based office, selling mobile homes in parks in Tucson, AZ. We do extensive online advertising and our Sierra Wireless card gets us online. We have a great plan, $69.00/mon with unlimited online access/data. EXCEPT - I keep getting disconnected - 6 times in the past 20 minutes - with error message 631. I have spent hours on the phone with Advanced Technical Support who keep correcting the same problems everytime. I also get an error message, #651. I know I can't get the same deal with any other cellular provider, but I will not spend another 2 to 3 hours again on the phone with Advanced Tech Support only to have the same thing happen within 24 hours of the problem being "fixed". It is not fixed! I will be writing a letter to Dan Hesse. All of it will not be of any value and so, I have to find another way to be able to reliably get online and stay online for the duration of whatever business matter I am doing. Someone at Sprint/Nextel should be able to solve this issue PERMANENTLY. Why hasn't it been done? | |
| RUTHI | 3/10/11 |
| I've been a Sprint Premier customer for 11 years now. I bought a new home & the phones & mifi do not work in my new home. Sprint refuses to help me fix this problem. I went to a Sprint store & they said that Sprint would be able to send us a box so the mifi & cell phones would work, but when I called Sprint & sent emails to them, they refused to help me. Time for a new carrier! | |
| Tony | 3/10/11 |
| I have to say - I have been a customer for over 10 years and it has been one issue after another. I blame myself for not changing, but I did not want to go through the hassle which I regret. if I could offer any advice to any potential Spring customers - Be Careful because as stated in previous messages stories chnage from on person to the next. | |
| L Duncan | 3/4/11 |
| Sprint has allowed this crazy woman to access my account 3 times without authenticating. No compensation has been made for my pain and suffering, time or loss of service. When I worked there, they were on us like white on rice. This makes me wonder if they are prejudiced and harder on African Americans than other customer service reps. The reps now allow people to activate phones without authenticating, unblock lines without authenticating and everything. All of us need to file a lawsuit against Sprint. I am also filing one against the crazy culprit that continues to commit fraud on my account. | |
| A NO LONGER CUSTOMER | 3/1/11 |
| This is in regards to the Sprint Order Support Department and the unsatisfactory customer service. I am very aware of your policies and procedures as to purchasing a phone through Sprint, but customer satisfaction is the key to great customer service. I do not believe the customer is always right, but there is a thing called sympathizing with the customer to accommodate the customers’ needs. I received bad reviews on Sprint customer service prior to opening an account with Sprint, but I gave the company a good name until the start date of the shipment of my new phone. I paid $100.00 dollars for a deposit on February 25, 2011 and was informed that my phone would be arrived in 2-5 business days. The representative also informed me that the phone was on backorder, because the phone was not in stock. I called the support department later that evening to change the phone on the plan and the representative informed me to hold off, because the phone should be in stock over the weekend. The representative insured me that I will receive the phone within 2-5 business days and to call back Sunday February 27, 2011 to check the status and change the phone if necessary. I called back Sunday around 8:38 p.m. eastern time and spoke with Mr. Black and he stated that I cannot change my phone, if so I would have to start a new account and pay another deposit of $100 dollars. Mr. Black stated that I should call back Monday morning to cancel my order. I called back Monday February 28, 2011 at 8:28 a.m. and spoke with a representative by the name Tenecia Begil. I explained to Ms. Begil that the phone placed on order was a Samsung Intercept and that it was on backorder and would it be possible for Sprint to just replace the phone with a compatible phone they have in stock. Ms. Begil explained to me that I would have to start a new order and reject the shipment of the old order and that I would have to pay another deposit of $100 dollars. I ask to speak with her supervisor Alex (82370) and I was told the same thing by the supervisor. I asked Alex we’re there any alternatives to this situation considering the fact that I don’t have another $100 dollars to just give away. The responds was “No” to everything and the supervisor didn’t take the initiative to even come up with a logical solution to the problem. I was told that if I needed a phone for emergency phone calls, I should get a boost mobile. It’s a shame that I asked Alex what customer service mean to her as an employee and she couldn’t explain it at all. What if I was a secret shopper? Alex sprung something new on me that my phone may take up to 7-10 business days to arrive. This has been the worst customer service I‘ve ever experience in my life, are these people really trained to be so nonchalant. I am a firm believer that customer service will make or break a company and with employees treating new customers like rags something have to give. The approach was to stir new customers in your direction not to detour the new customers. Strict polices will only draw negative attention toward the company itself. There are other alternatives to certain sitiuation other than “No” all the time especially when it’s not the customer fault. If it’s an issue on Sprint behalf you guys should accommodate the customer in any way you could. This is my second attempt to try Sprint service and both attempts were horrible the first attempt my account was charged two times for the deposit and the second time the phone is on backorder. What are we going to do Sprint to better the service to the customers. I am willing to be a loyal customer, but I can’t if I can’t receive the service I am looking for in a phone company. I will write every time I experience bad service with you guys.NEED TO UPDATE SYSTEM SOON. | |
| Dorrie S | 3/2/11 |
| Been with Sprint since November 2005 and still wondering why outside of the transfer costs involved, I believe I would have been better off just changing carriers. I have had so many calls to customer service over these past 5 years due to their inadequacies. They have modified the account without my approval, causing higher fees, their foreign call centers are a joke as they can only repeat scripted responses and are basically of no use. They have also modified the account incorrectly, causing issues. So while many say they help, they have only had to help with issues they have caused... I have been trying to obtain a contact name and address as I recently had the final straw experience. I originally had 5 lines, with monthly billing exceeding $300. My children are all grown and separating their phone lines into their own. I was informed by their customer service departments (domestically) on numerous occassions that in order to avoid a disconnect fee, we could "migrate" the lines to other types of Sprint Accounts (Boost, Nextel, Spring PCS) and the charge would be waived. Each time I called to do this (4 lines) I had someone who was either not aware of this option, did not have the same information to provide as the rep previously, or tried to just pass it off as not available. Each time I obtained a supervisor and was then given additional information about this program. I usually get my renewal contracts through Best Buy as they cover the rebate, which is great because it took me 3 months to get the original rebate when I opened the account through Radio Shack. Rediculous! I went in to have the final line migrated and was informed all the information I had been provided with during 3 previous migrations was inaccurate. First, Best Buy could not Migrate the line. Second, as we are using the same number, it transfer the balance of the contract to my daughter and she cannot get the new phone with a new contract and had to wait 6 months to do this. Weird because the contract is in my name and she did not sign or agree to this then. So then I said I will pay the cancel fee(which I was told I would not have to do) so she could sign a new contract and get the phone. Well, Best Buy was matching a price from another store and now Sprint tells them they have to charge us the full price for the phone, event with a new contract. Now we could migrate to a Boost without fees, because there is not contract, but not to where a new contract was being established, same beast, no sense. I spoke with 3 Customer Service Representatives, all unwilling to assist a long term customer who has paid them a great deal over the years. Approx. $15k in phone bills. We started with Robin, then on to AJ who transfer me to Kerry a supervisor, who then transfered me to Merissa (LE2942). All unwilling to assist even when I stated I would be cancelling my account. They don't care! I am not a newbee! I have history and have put up with a great deal of their mistakes and they are unwilling to assist when in the end they get a new contract, keep my business and make more in sales. Does this make sense. Now I have been trying to get in touch with Corporate and that is a joke. Our president is more accessible. Sprint has gotten too big and now they are snide and lack customer service. I will be cancelling my plan as I have no one whom I can contact to possibly change my mind and assist me. Upset, yet - Angry, Very | |
| Michelle | 3/3/11 |
| Mr. Dan Hesse Chief Executive Officer Sprint Nextel Corporation 6200 Sprint Parkway Overland Park, KS 66251 Dear CEO, Good day to you sir. Over the past two months my husband and I have been shut off about every 5-7 days regarding a BB 9330 (purple) which we DO NOT OWN, HAVE NOT EVER HAD IN OUR POSSESSION, & DO NOT WANT! It was posted to our account by Sprint 14th Street Telecom, 104 W. 14th St., NY, NY 10011 (212) 675- 1130. My husband purchased a black BB on 11/26/10 & the salesman tried desperately to push the purple BB onto us in which we nicely said we would come back if we needed another phone. My husband paid $168 in the store for his black BB. All was good so we thought! After looking at our bill online we noticed the purple BB on our account and we have been dealing with an overcharge of $192.17. We pay our bill every month and even after paying extra on our last bill to make sure our phones would not get shut we were shut 3 days later. We have spoken to numerous customer service reps. who tell us the same thing "they need to look over the notes", however never give any answers. Finally after many transfers we were directed to the Equipment EscalationReturns Dept. & we spoke with very nice, helpful individuals Juan, Mia, & Nance (manager). Last week Nance assured that we would NOT BE SHUT OFF She exempted the dispute charge of $192.17 & all of the reconnection fees that came along with our phones being shut & said they would "escalate" the issue with the store directly because the store denied any wrong-doing after our attempts to deal with this very stressful, incredibly inconvenient situation with them ourselves. I feel as if we were told what we wanted to hear to get us off the phone because obviously it isn't their bill & their work being affected so why should they care, yet knowing would be shut off again. I thought when you pay for a service you receive the quality assurance that is claimed. We simply want the unprofessional shady business I stated above to send the phone back & take it off our bill as was suppose to be done twice already!! Juan & Nance came to the conclusion that the store took our money and billed us for the phone we did not & do not want!! We have the original receipt for the phone we bought which we were told would be no good to mail, fax, or scan which I do not understand? I said I would even priority mail it just to FINALLY PUT THIS BEHIND US!!! My husband & I both have heart problems so needless to say this continued stress is not healthy for us. We plead for honest answers and for this unnecessary issue to finally be put to rest! Thank you for your time. I can be reached at the contacts below Sincerely, Michelle Maratta 917-482-0523 mytaphrodite55@yahoo.com | |
| ben | 3/3/11 |
| sprint is the worst company i have ever delt with and i dela companys all the time, sprit reps are just plain and simple stupid rude not well educated and very i mean very unhelpfull thay give you false information incorect information and all tahy do is waist your time and dont give a crap about you, the only thing sprint has going for them is that tay have the best plans on the market and even that is slowly fading away. bottom line sprint is a bad company to deal with bad service and the oldest phones on the market. | |
| Louvenia Duncan | 3/4/11 |
I used to work at sprint. We had to cross every "t" and dot every "i." Now the customer service sucks. | |
| roxanne | 2/28/11 |
| I've been a sprint customer for a while now I recently purchased the lg optimus which now I'm regretting this phone has many issues hoing on with it thankfully sprint did replace the phone for me but the problem was each phone they sent me had the same issue which is no data and we all know when you have a smartphone the data is necessary now this problem is ongoing for 3months now and still nothing has been done and talking to customer service is like banging your head against the wall and the bad part is they still want me to pay for a service. That I don't have or can't use are you serious I lefy one bad company to come to another sprint thanks for nothing however I will be filling a complaint with the fcc maybe they'll get something done | |
| Deborah Powers | 2/28/11 |
| Mr. Dan Hesse Chief Executive Officer Sprint Nextel Corporation 6200 Sprint Parkway Overland Park, KS 66251 Dear CEO I have too have spoken to several "supervisors" from Peter, to Kevin to Patty... and numerous customer service reps in between and each time I call back, though VERY helpful at the time, there is NEVER any record of their "Promises" or the conversations and now I am sadly being charged for $400+ for something I do not owe. I have been with Sprint since 2006, and switched my entire family over at that time here and in the East Coast. I will be cancelling my account with Sprint and my whole family here and in New Hampshire because of this last incident and the customer service lies and lack of follow through. I bought a Samsung moment in May 2010. I love the phone although I did not want a sophisticated phone. I did want a Qwery keyboard. Nevertheless, I was talked into this phone. A month later, it kept shutting down and freezing during phone calls. The only way to resolve it was to continuosly keep taking the battery out. I contacted Sprint, made and appt and went down to Mission Valley to have the phone fixed. I had already tried to return to the Kiosk I bought it from but this is waht I got. Sorry, that Sprint vendor is no longer here and we are a new owner. You will have to take the issue up with Sprint. How sad is that? This is my ONLY phone and phone#. I am a single mother of 3 kids. We do not have a car therefore at 6pm I dragged all 3 of them by trolly to the Sprint store. I sat there with them for 4 hours to get my phone repaired even with the appt. At 10pm -its NOT cool for a single white mother to be dragging her 3 kids, 2, 6 and 10 out at night on the trolly during a school night. In August the same issue started happening and this time the phone kept dialing people while in a call. Then when the battery hit the half way mark -it instantly went to red - less than 2% battery life and shut off. Back to the Sprint store with all my kids. They gave me a new battery and sent me home. The issue was still there. It wasnt the battery. On January 6 I called Sprint again. I told them the series of problems and that I spend over a$100 plus tax for this phone as an UPGRADE during my 3 year renewal. The phone was a $499 phone without a contract and under 6 months old. I told them I wanted Sprint to swap out my phone for a new one. The phone was bad. The customer service advisor made complete notes, made an appt for me to have it switched (so he said) and sent me back to 2307 Fenton Pkwy Ste 101C, San Diego, CA 92108 ... for my appt @ 6:30. Yes, again. Back to the trolly with my tribe- by means of bus to transfer at SDSU and then to Fenton. The young male supervisor was about as rude as a person could be. He did not care if I had an appt or been there 3 times already. He said he could not help me unless I wanted to drop off my phone and pick it up tomorrow evening. This I could not do, I have 3 kids and the 10 year old picks them up for me after school by bus and I could not be without a phone. I was in tears telling them I had already spoken to SPrint Supervisor and the notes were in the acct. He didnt care nor look. Once again, I called Sprint and spoke to the supervisor. During the call, my phone went out of juice. I had to sit in Subway and wait for it to recharge. It was not out of juice. It only allowed 1/2 the battery to be used then turned off. While it was charging, the phone representative that I had spoken with earlier "called me back" at 9pm as promised. Literally crying with 2 kids sleeping on my lap, I told him what happened. He got his "supervisor" on the phone. The supervisor told me at this point the best way to render the issue was to use the Asurion insurance and that Sprint would pay my deductible of $100. I told him I wanted the same phone. He said I could definitely get the same phone. I asked how will I know for sure that Sprint will pay the deductible, because I do not have $100 to pay. HIS WORDS EXACTLY! YOU MUST TRUST ME!! I AM NOTING THE ACCOUNT. WE WILL PAY THE DEDUCTIBLE. I PROMISE. Well, one month later, I have had nothing but lies and deceipt with the insurance and customer service at Sprint. Asurion sent me some cheap Samsung Intercept. NOT THE SAME PHONE. THEY SAID IT WAS EXACTLY LIKE IT. I have been contacted them telling them I am refusing the phone and to send me a return label. I have the emails back and forth from "Brian" at CEO. I have letters threatening to charge me the $500. AND I HAVE BEEN TOLD BY SPRINT - THERE ARE NO SUCH NOTES IN THE ACCOUNT THAT SAY ANYTHING ABOUT A SUPERVISOR PROMISING TO PAY THE DEDUCTIBLE OR ANYTHING WHATSOEVER ABOUT THE WHOLE ISSUE - AT ALL!! I have a $400 bill now. My monthly bill is 69.00 plan. I am a full time student and I work full time with 3 kids. I cannot pay more than $69.00 a month which limits my landline use to 400 minutes. I have spent hours on the phone with Asurion ON HOLD. I should not have to go through all this when all I wanted is my phone to work. I pay my bill every month loyally. Today, your financial dept left me a threatening message to terminate my service if I didnt pay the past due fee of $400+ for fraudulant fees from Asurion and the deductible that Sprint promised to pay on a cheap $99.00 free Samsung phone that was fraudulantly decieptfully sent to me as "exactly" the same replacement for my Samsung Moment. Very nice! Thank you for helping me and running me around like an idiot with my family like this. I still have and I am still using the same broken Samsung Moment with no help from Sprint but I do have $400 more for asking for Sprint to be bound by their 1 year warranty on their phones. The cheap replacement $99 Intercept phone is on the floor of my lving room which I will gladly return when or if Asurion decides to send me a return mailing label. At this point, I think I will just shove allof it in the little return envelope used for the "broken" phone and send it back. I am not going to pay the $400 fee and when you turn me off for not paying it, I dont intend on paying any other fees. But my whole family and I will no longer be using SPrint, nor will any of the people I know or go to class with at SDSU, or work with, or anyone I find out that is on Sprint. This is very sad and frusterating. Thanks for the help! phone #619-200-9900. Deborah Powers | |
| Kathy S. | 2/28/11 |
| In just getting off the phone w some Richard guy, at a call center in New Mexico...keep in mind the Corp. Office is in Overland Park, KS., he was able to do NOTHING for us; they actually OWE our BUSINESS 2 mo. worth of credits...what I would like to know is, who is "pocketing" our money and where is it all going?....Well....hellz bellz....I say we all go to Verizon or some other carrier. I've always had good luck with Verizon and US Cellular!!...Get an attorney if ya have too; wouldn't be the first time this has happened! Strength in numbers!(no pun intended..LOL) | |
| Keith | 2/25/11 |
| So Sad. I have been a Sprint customer for a few months short of 10 years. Not only that but I convinced dozens of people to switch to Sprint. I loved Sprint. Not always the best coverage but always great rates and discounts. Regretfully, I've been misled over the past 9 months which has resulted in my being stuck with $353.79 in over charges (accumulated over the months) and loss of $80 worth of discounts. Both - both were that I was assured would be resolved. While I trusted Sprint to make right as they promised, in the end, I am stuck paying for their errors. Worse part about it is that I've tried over and over to get it resolved. I've talked with some great Sprint service reps but none able to resolve my problem. I've talked with some really rude Sprint service reps who clearly could care less. Yesterday I talked with a guy in retentions who was very short and basically told me to go to a different carrier. So much for returning the loyalty and confidence. :) In the very remote case that someone at Sprint reads this and cares, here's my story: I had a great deal with sprint until last April. All bill March 2010 and prior have the same set of discounts. I had a legit 25% discount + $7 TEP discount + $8 customer loyalty discount. I also had a free Airave for home and one for work because I have very poor Sprint service at each location. I was very pleased with this arrangement. Then last April it all went haywire. How does one summarize what has amounted to over 100 contacts (if I count each phone call, each person in the chain talked to, each email sent, each email received...) Last April the credit for my Airaves dropped off so I called to ask that the credits be renewed. I talked with a very nice lady Jennifer McCoskey who told me she would have to renew my contract for another 2 years to do that but that she could give me an extra 10% discount if I would. I should have known it was too good to be true but I double and tripple checked with her to make sure my other discounts would remain and I'd get an extra 10% disocunt. Sure thing she said. So I said ok... (Support Ref KMM70816956I15977L0KM) Next bill, I did receive a 10% discount... but that was all I received. My other discounts disappeared. While I was promised the old discounts plus the extra 10%, it didn't happen. When I called back I was told, "Oops, that's not possible. That person should not have promised you that." I suggested they listen to my conversation (they always say they record them). I was told Jennifer noted the account adequately to confirm what I was saying was correct but that it wasn't possible. I asked to remove the 10% and unextend the contract and put me back to the way my account was. No problem, I was told. Credits issued for error and supposed corrections made to put the account back. Well in the proceeding months the problem was not corrected. Each bill would come incorrect and I would have to call in and re-explain, ask for credits and be promised a fix to the problem. Month after month. Over time I learned that the Sprint system would not allow them to put the account back to what it was - because the system wouldn't allow discounts today like it did in the past. So even though a Sprint Rep promised an increase in discount, the end result was a significant discount and was told "sorry, we can't fix it". Then last fall I got a call from a retentions supervisor, Danielle Mille (Danielle Miller, Account Services Specialist, Office: 914-407-7378, Fax: 913-523-1750, Danielle.Miller@sprint.com, Sprint | NEXTEL -Elmsford- N.Y.) who assured me she would fix the problem. She issued credits and said she'd call me after the next billing cycle to make sure that the problem was fixed. I was impressed that I had a direct person and her contact info - that's nearly impossible with Sprint (and from a customer standpoint, a HUGE frustration and problem). Next billing cycle, the problem was actually worse, but she did call me as she promised and apologized and said she figured out the problem and it would be fixed by the next billing cycle. (KMM78844899V71212L0KM) Danielle Miller was great. She took initiative. She followed up. She was personable. Only problem is that in spite of all this, she must have lost her job because after the first two interactions with her, I didn't hear back again. I left her over a dozen voice mails and emails hoping to follow-up. No response. In faith that she or someone who took her place would indeed fix the problem, I continued to keep my service and continued to pay the correct $102 amount on my monthly bill even though I was getting billed at $180. Assuming it would work out at some point. Well, that point never came. The credits never posted to clear the difference that has accumulated these past months. Danielle is not reachable. I've called back in many times to find someone else to help - all say that it's not possible to put the account back the way it was before Jennifer broke it by trying to add an extra discount last May. Too bad. Sprint created the problem, and I'm the one that has to pay for it. They can't even add back on the 25% discount I had without forcing me to re-up for a new 2 year contract. Last April signing up for another two years seemed like a no-brainer. Now it seems like I would have no brains if I did. I know it's tough for a big company like Sprint to take care of it's customers. I know their customer service folks are probably rated on the speed they get people off the phone and how cheaply they resolve the problems. I know the system prevents the reps from fixing my problem. But come on - no one has the ability to override system norms? So today, I had to decide - do what's fair and walk away and refuse to pay the $353.79 or pay it and stay with Sprint another month at a much higher cost - which is also unfair since it is the result of their own error. I decided it wasn't worth battling Sprint in collections. If they treat me like dirt as a customer, I doubt they'll treat me any better in collections. So I paid the money. I cancelled my Airave devices even thought that will mean I have lousy coverage at the two places I use my phone the most. I'll stick with it until I can do a little more research on the Simple Mobile $40 unlimited talk & test for my wife and $60 unlimited talk text data for me. Those prices include taxes and everything. They would get me back to just a few bucks where I used to be with Sprint. But I have to buy new phones and get used to a new cell phone provider... Or maybe someone at Sprint will actually read this and issue me a credit for the charges I trusted would be fixed and will add the credits back to my account to be at a minimum what it was before the extra 10% was offered - or maybe they'll actually honor their promise to add the 10% discount on top of my March 2010 and prior discounts. I doubt it, but maybe they will show they care and are willing to correct their mistakes. Sprint - if you want to, I'm sure you can find me by using the ticket numbers I included in this post. I'm not holding my breath, but I'll be happy to revise this post if I'm proven wrong. :) | |
| clarence freeman | 2/23/11 |
| i have sprint and they are cutting my service because of esscive roaming in which im paying for and when i call for help i'm getting the worst service in the world. Im a loyel customer and i really need my phone. also i dont think this is right when a person down the street from me has the same type of phone and hasent had this problem | |
| Echo'z of Truth / Finklea-Ranson | 2/24/11 |
| Sprint Mistreats the Speech Impaired and other Disable Individual by being un-educated (Sprint Reps and Supervisors) The devices that are use on the Sprint Relay Services and Sprint Ip , take require alot data. Sprint knows this , These devices / phones require Data Plans. Sprint is suppose to put them on the correct plan , but they do not, Example Everything shared plan $89.99 vs $29.99 Sprint Relay Data Only . Sprint Reps sell speech impaired people the higher of the two plans n 2010 or if you are a Shared Plan its $50 extra a month. When you try to use Sprints Nextel Relay services the people are vicious to speech impaired people (Speech to Speech). The Business Premier Reps finally give you the correct info you have to contact the sprint relay store, by email, and argue with them about how the Sprint relay store is not just for hear impaired, but it is also for Speech Impaired ( hearing) individual over a course of weeks. Send emails back and forth, I even had to paste a copy of the Sprint Accessibility Website for the Speech Impaired on email to the vcs@sprintrelaystore.com, Finally i contacted the Department of Labor , which told me to contact the Federal Commission of Communication (FCC) and send it in http://www.fcc.gov/cgb/consumerfacts/Form2000A.pdf Sprint takes advantage of people and this needs to stop! The violate the American With Disabilities Act (Type 2 violation) fill these forms. | |
| | 2/11/11 |
| I took my defective phone to a sprint store in houston and the reps told me i had an upgrade and my phone would be free..they lied, i got bill in for $200!! and now im "past 30 days" by 24 hrs and they wont let me switch phone.. | |
| Christian Menendez | 2/14/11 |
| Me and my wife have been with sprint for 2 years now and we always upgrade our phones every year and renew our contract for 2 years we have the $129.00 family plan, which is $150.00 after taxes and fees being 1 of those fees a charge for $5.00 because we don't have automatic payment, yesterday we got a blackberry 9330 for my wife, nothing fancy or 4G just a regular smart phone, now they are charging us a $10.00 "add-on premier data" fee, so basically they are forcing us to pay extra for the same service that we had, and is punishment for upgrading our phone and renewing contract, that's on top of the $18.00 "upgrade fee" and $36.00 "activation fee", that's another $120.00 a year for being loyal customers to them, I called customer service and they rude telling me that if I don't like it I can break the contract and at the same time making fun of me by reminding me in a very sarcastic way all the money I will have to pay for canceling, very horrible business model, I will just way for my contract to expire and cancel everything. | |
| Andrew galbo | 2/14/11 |
| I'm a long time Sprint customer.... they denied my rebate but after complaining they acknowledge their mistake. I should rec'd the 100.00 Rebate in 15 working days.Today is 21 working days later. And now i have to wait 10 more days from Feb 7. They told me this Jan 17 2011: Your rebate record was denied because there were two wireless numbers submitted on the rebate form. Therefore, the system recognized the record as invalid because one of the wireless numbers was not associated with the rebate. However, we are pleased to inform you that we have updated your record and your rebate submission is now valid for the amount of $100.00 for the line 623-583-8317. Normally, it would take 30 days for a check to be processed and mailed; however, we have expedited the processing of your rebate. Your check will be mailed within the next 15 business days from today. To track your rebate status on line, please visit http://www.sprintrebates.com. Please keep in mind that the expedited timeframe will not reflect on the website. Thank you for choosing Sprint, we appreciate your business. Evelyn Sprint Rebates Customer Service and then told me this Feb 7 ,2011: Dear Andrew Galbo: Rebate ID: 447460690 Please keep in mind that your check will be mailed within 15 business days from 01/17/11. For updates regarding your rebate, please visit http://www.sprintrebates.com. Please keep in mind that the expedited timeframe will not reflect on the website. Thank you for choosing Sprint, we appreciate your business. Julina Sprint Rebates Customer Service and then told me this on feb 11, 2011: Dear Andrew Galbo: Rebate ID: 447460690 We want to inform you that check number 34768787 was approved for processing on 02/07/2011 for $100.00. Please allow 7-10 business days to receive your check. Thank you for choosing Sprint, we appreciate your business. Rones Sprint Rebates | |
| Glenda Morales | 2/17/11 |
| In December 2010, I went to the Sprint store in Westminster, CO. I explained to them that I was looking for a wireless internet connection for my laptop and desktop. At that time, I explained that I needed unlimited service because although I don't know much about the internet; I do know how much I use it for business and personal. I was sold the Overdrive 'hot spot' for 108.44. My address at the time was in Broomfield, CO. I got my first bill and everything was fine. After that, it was downhill from there. I received my 2nd bill for almost $400.00. I called and CS said there was a mistake and they'd credit the extra charges and to just pay the regular bill. The next day, I received a call and was told, nope you don't have 4G connection in your area but as good faith we'll credit half the overages and that I should have been checking my usage on the Sprint.com website. I called CS and said, why would I check my usage when I was told I was getting unlimited. To keep my phone from being turned off, I paid 200.00 toward that bill. Not because I agreed with the charges but I need my phone. I then decided to move, I called to verify that I would have 4G (unlimited) coverage in the new place and I was told I would. I moved on Saturday February 5th. Got my computer system hooked up on February 6th and went to get on the internet. I had internet service for a bit but then my internet went down. I called and was told Sprint didn't have internet service with the 'hotspot' in that area. I said, then I don't need the service and I'll just cancel...I was then transferred to a gentleman who said I was in a 4G service area and because of everything that I'd gone through, he'd give me the service for 39.99 a month. I explained to him that I didn't want the discounted rate; I had a budget and knew what I could afford but that I did want was my 4G coverage for the 59.99 and all the overage fees waived. He said he couldn't waive the fees and that's why he was giving me the service at the reduced rate. I said fine, it will be months before I recoup the costs but it is what it is. My internet service worked fine for a couple days. On Tuesday of that week, I got online. While I was online, I called Sprint to make sure my bill was correct. It now says my account is past due and I have even more charges. I call Sprint again and was told that because I'm in an apartment the only 4G coverage I have would be if I went outside. I was shocked. Why would I need to be outside to get the coverage I was told was available to me in that area (Denver, CO). She said my only option would be to cancel my service, they'd waive the ETF and to take my device to Sprint and they'd reimburse me. I said fine...I want all my overages credited back, ETF fees waived and reimbursed on my device…if that's my only choice to get resolution. I took my device to my appointment at 11:00 on Saturday and they said they could only give me 20.00 because it was over the 30 days. I was told by Eric Bonontini that I could sell it on craigslist or ebay!! Why would I sell something to someone that doesn’t give you what you’re told you’d get…I don’t believe in taking advantage of people. I called Sprint and that's when I was told I couldn't speak with a CSR again, that I had to contact a supervisor--which is when I contact Damien. I've spoken with a number of people including but not limited to: Eric Bonontini, Damien (I can't remember his last name) and a few other people. I want a resolution, in addition to my ETF’s waived, I shouldn't have to pay for overages when I was told that my device was 4G unlimited to begin with and I shouldn’t have to take a reduced reimbursement for the device. I wasn't given what I asked for or told I'd get when I bought the device. I switched back to Sprint for my cell phone service in October and haven’t had any issues with my phone service. I knew when I purchased it that there would be areas that I wouldn't have phone service and that was fine. I wasn't lied to or deceived about what I was getting. I even asked the sales person to pull up the coverage map so I could check a few places to see how many of the places I go regularly, I wouldn’t have service. I found out and was fine with the information. However, with the Overdrive device, I've been lied to and deceived over and over. This is not the way people should be treated. I've never asked for more than I was told I’d get nor have I expected more than I was told I’d get. I’ve gone with internet service through another company and honestly, it’s been great. No overage charges and trust me, I check daily. | |
| Trish | 2/20/11 |
| My daughter is within 3 months of an upgrade and is on her second samsung seek. Instead of once again going through insurance once again...just paying 200.00 for a new phone and renew for 2 years right..wrong! They will not move her up for me to do it. We are arguing over 3 months! SOMETHING IS WRONG HERE..loose a customer or move up an upgrade date...I would move the date but again Sprint has so many people trapped they don't care. Customer service is rude and supervisors are worse. Good Luck ... Call Verizon before you go to sprint. They are at least pleasant! | |
| UNITED STATES CIVILIAN MILITIA MEMBER | 2/4/11 |
****** HEY EVERYONE GOOD NEWS ******* If you are having problems with sprint here are some ideas to help Call the FEDERAL TRADE COMMISION ( 1-877-382-4357 )and file a formal complaint and request that you don't want SPRINT or NEXTEL doing business in the United States any longer. let them no that you will not put up with those who violate the laws of the United States. call your state congressman and request the same of them as well. Also request an investigation and possible state lawsuit against sprint. The Better Business B. in your area might be able to help to. but they are a non-profit that deals with issues in a limited manner. TELL EVERYONE ABOUT THEM.. DEMAND THAT YOUR FRIENDS AND FAMILIES CHANGE THIER SERVICE FOREVER AND NEVER LOOK BACK.START ANTI- SPRINT and ANTI -NEXTEL CHAT SITES,FORUMS AND WEB PAGES. PUT SIGNS IN YOUR YARD EXPRESSING HOW THEY SCREWED YOU OVER AND INCOURAGE OTHERS TO DO THE SAME. Sprint thinks that they can make thier own rules and laws. It thinks that it is above the laws of the U.S. and that it doesn't have to answer for the illegal activities it is taking part in. Let's all shut them down together. | |
| Gary Kendall | 2/6/11 |
| SUBJECT: You have harmed a disabled Veteran! Regarding your customer, Gary Kendall, Boise ID, phone number (208) 941-3555. Sprint/Boost have unjustly turned off this disabled Veteran’s phone service where the bill is current and paid. This disabled Veteran relies on his cell phone for contact with medical providers and emergency responders - even the doorbell to his building rings through to his cellphone. He could not allow access to emergency responders even if he could call them! His caretakers cannot let him know they have arrived at his building or gain entrance to assist him. His doctors cannot call him to let him know when his next treatments are scheduled. Your agent has failed to properly record the received payment. The Veteran’s bank sent this automatic payment on time and can prove it was delivered within the Veteran’s contractual payment grace period. Sprint Nextel Corp., it's subsidiary Boost Mobile LLC, and it's local agent Unlimited Wireless LLC, have all been totally unresponsive to this disabled Veteran's plea's for resolution and reinstatement of his phone service! Turn this man’s telephone service back on and resolve your other problem’s without any more harassment of the Veteran! | |
| Rob Drushella | 2/9/11 |
| I was going to tell you where you could stick you're company, but the truth of the matter is it wouldn't do any good. I have never in my life been done so wrong by a company. | |
| Angie | 2/9/11 |
| My husband and I have had Sprint for over 7 years now. I called Customer Support because my phone was showing No Service. They asked for a pin#. We have no pin# they asked for elementary school I told them the elementay school and they told me I was wrong. I guess they know where we went to school at we dont'. They then told me they could look at the line and find out what was wrong but couldnt tell me how to fix it without these two things. I even spoke w/ the supervisor who told me she didnt have a manager. Guess she owns it. Then she preceeded to tell me if I dont like how they do things to cancel my account and hung up on me. I HATE SPRINT and will do everything in my power to convice my husband to use a differen service. | |
| Alicia Tamos | 2/9/11 |
| I have been with sprint for 4 yrs. I never had a problem they couldn't fix, billing wise. I have never had a problem with my phones. I have had my palm centro for 2ys and 6 months. And now I can not receive texts from any phone, no matter who the carrier is. It turns out my 1yr old got my phone and pressed some buttons. The screen was frozen on sinc mode. When you try to sinc it to your computer. So I called the customer service. They had no idea what was wrong. I was on the phone with them for 2 hrs and talked to 3 different people. They told me to turn off the phone and take the battery out. As if I hadn't tried that yet. It didn't work. So I took it to the sprint tech store. They were no help and would not even look at the phone. They told me to do soft restart. And didn't even tell me how. They recommended going on line to figure it out. They obviously couldn't be bothered to help me. So I looked online tried the soft restart and it didn't work. I went back. This time they glanced at the phone for 2 seconds. And told me to do a hard restart. This time they actually verbally said they did not have time to help me fix my phone. They once again told me to go online to figure out how to do the hard restart. It did not work so I went back. They said they would work on the phone. An hour and a half later. They told me they cleaned the phone and it was working fine. And that I should not have had to restart it in the first place. Now all the phone numbers, ring tones, call tones and everything had been wiped from my phone for no reason. They told me there was a sticker inside at the bottom of the battery. It had changed colors and indicated the phone got wet. And that it would be flagged for water damage. And if I ever took my phone back they would refuse fix it for any reason. They assured me that my phone was working fine besides that. A few days later I decided to text some one. I can send texts to any phone carrier but not receive texts. So I called the customer service. They had no idea what was wrong. I was on the phone with them for 3 hrs and talked to 5 different people. They kept transferring me from customer service to tech support. And kept telling me to turn the phone off and take the battery out. Then to turn it back on. As if I hadn't tried that yet. I went back to the tech store. They told me that my phone is old. And the soft ware is out dated. Not sure what that has to do with texts. And they told me I should just buy a new phone. And since my phone has been flagged water damage they will not fix it. So I activated my old phone LG Fusic which I never had problems with. After they activated my old phone they were very anxious for me to leave the store. And kept saying is there anything else I can help you with. The guy actually said ok I have other people to wait on. So I told him to chill out. I was going to wait in the lobby to make sure my texts were working. My boyfriend tried to send me a text on the fusic phone and it did not work. So the tech guy told me it was cause my phone was old and the soft ware was outdated. So I told him it didn't make sense that both phones had the same problem. He once again tried to pressure me into buying a new phone. Its been 2 and a half months and still can't receive texts. I finally have enough money to buy a new phone. But why should I if this problem could happen again. And ever since I changed to the fusic I can not use the internet on the phone. This sucks because I pay extra for unlimited texts and data. My boyfriend is on my plan as a second line. And he has never had problems with his LG rumor. Which he has had for 2 and a half yrs. I work part time on a military base and have a 1yr old. I need my phone. The only 2 phone providers that work on base are sprint and verizon. I really wanted to stay with sprint. Instead of trying to go with another company. Not sure if I qualify to get a verizon phone. But by now I'll try anything. | |
| C. Baakkonen | 2/1/11 |
| To ALL who care to read further. Lets look at the other side of the room. What do all of you think about the hell the call center folks go through each day one of you calls. The center has to take abuse from you and continue being professional and open to whatever you have to spit at them. It is bad enough that the call center folks have to deal with threats of their job being taken away because the state is an 'At Will' employer and any thing not done just right, like handle time, transfers, etc, the employee is gone. Your call center trys to PLEASE you and you need to slow down and learn to listen to what you are purchasing and make sure you know what you got yourself into and stop coming down on the cellphone center employees when they can not cancel your charges, etc. The next time you call a center place yourself in their shoes and try to be nicer and respectful. | |
| Trashy Company and Worst Customer Service | 1/30/11 |
| First Sprint is allowing this customer at 201-362-3408 to send harassing Spam text messages to me. Despite terms and conditions regarding Sprint service that make such activity a violation the company does nothing. They have refused to even investigate the matter with ignorant employees giving all kinds of silly information. | |
| Robert Weaver | 1/31/11 |
| It appears Sprint is not a well liked merchant. My experience seems to reinforce this idea. I bought one of their Samsung Galaxy Tabs on 1/20/2011 with data service and an agreement that I could return it incurring no charges within 30 days if it was not acceptible. They charged my credit card for the device at $317 the immediate next day. When I got home, I had no service signal, none what so ever. Could not even use the device. I took it back on 1/24/2011 and they cancelled the account and told me they would have to have someone in another store refund the credit card charge. They said it would post the next day, I was sure it would take at least two days to post so was no concerned. It is now a full 7 days later and it has still not been refunded to my card. I have call them twice in the past week and both times they said they would get right on it, apparently thinking they would get my business in the future when they do get service to my area. Guess what, sprint will be the last carrier to ever get my business. I have filed complaints with the BBB, my bank to dispute the charge, and the local Attorney General's office. Hopefully it won't be too long before this deceitful business has it come-upance...Bob | |
| H. Gaskin | 2/1/11 |
| I am a full time online student; unfortunately, I have experienced some glitches in utilizing Sprint Air Card. My most recent situation cost me dearly and when I contact Sprint Technical Department to resolve the issue to get back online (missed assignment) they stated they could compensate me for the timeframe I could not get back online do to a glitch or anomaly in the system. Guess what the compensation entail (5.00 US Dollars). I thought it was a joke let alone an insult since I am the one paying my tuition and received a grade of "F". I must say at that point I was very irrate, upset, disappointed, and dewildered especially since technical support acknowledge the situation and offered the compensation. (1) When I called they were unable to dignosis the situation; (2)the program was still in my program files; (3) after going through various variations to get me back online and the device functional; (4) I had to start over from stratch;and (5) technical rep stated that they were going to give me a call back within 15-30 minutes; I did not receive the call back until 45-50 minutes later even though I was under the gun. I had to discontinue the conversation at this point with the technical rep. When I did call customer care to explain my situation I was offered the 5.00 US dollars again. I explain to them no amount of compensation let alone 5.00 US dollar to reprieve my grade or serve as a reparation for what I have went through. I ask the customer care rep (Charnea) her id number which she refused to give me; IRRATE of course I demanded to be escalated. Of course I was (Zack) he also offered me the 5.00 US Dollars and instructed me that he could only compensate me for the outage. I was also asked to hold on so he could review my account. NOW GET this after he reviewed my account he told me that my renewal was upcoming and that he could compensate me 130.00 US DOLLARS if I agreed to remain a LOYAL customer of SPRINT.... of course at this time...I NEARLY hit the ROOF. I called SPRINT in regards to one issue and I receive no real satisfaction and then try to do a sales pitch. I asked for clarification and I reiterate what he told me to make sure we where on the same PAGE. Now you have to understand in this time and age especially with me I demand service that I pay for with my hard earn money and I accept nothing less. I can be the ideal customer or IRRATE biligerant CUSS. I was definitely, the CUSS during this entire eposide. SO, for those of you out there if you're not in the heart of the city proper please, dygress and opt for another service provider because this is exactly what you sign up for (sales pitches when something goes wrong instead of genuine customer service that results in some type of meaning compensation for your HEART----aches. Don't get me wrong they have compensated me when I could not use the system at my residence in certain areas (urbanization); however, when it comes down to it...it's about the pennies and not truly valuing the customer or seeing the situation from the customer standpoint. IMAGINE...calling a company regarding the inefficiency of a product and they try to side talk you into another contract aggreement. SAD I would say...... | |
| Michael | 2/1/11 |
| I recently purchased a new phone from the sprint store in Hicksville, NY on North Broadway ave. After receiving my new phone, I accidentally left my old phone at the store and having left town was unable to retrive it. Yesterday I received an email from a woman who explained that she was given a "loaner phone" from the Hicksville Sprint store. On this phone she was receiving my personal emails. So it seems my forgotten phone was given out as a loaner. I feel like my privacy was violated and I'm shocked that this is common practice for Sprint stores. I called customer service and had the e-mails disabled, but have been unable to get my phone back as it is still out on loan. After contacting the store yesterday, I was dismissed and told my phone "was around here somewhere" and that I would be called back after they found my phone. Needless to say I didn't receive a return phonecall. I've been a sprint customer for years and I'm suprised that this is common business practice. What can be done to rectify this situation? Michael | |
| Carla Toby | 1/18/11 |
| I work in customer service, and the main difference between Sprint customer service and my company's customer service is that we ACTUALLY TRY TO HELP THE CUSTOMER WITH HIS PROBLEM! I am so infuriated with Sprint right now that I find myself--at times--at a loss for words. Sprint took an 'autopayment' out of my checking account; however, I never signed up for autopayment. I signed up for e-billing. When Sprint deducted money from my account unexpectedly, it overdrew my bank account. Also, I had budgeted the money in my account for my car insurance payment, which is the ONLY auto-payment I have on my account. When I contacted Sprint I was told, "You signed up for autopayment, so we charged your account." When I pointed out that my bill was not due for another 12 days, they blew me off as if this was of no importance. When I asked them to reverse the charge they said first, "So sorry, we do apologize but this cannot be done." Wha?? I work in billing--reversing a charge to a credit card is child's play, and it takes literally about 30 seconds to do. So that was the first LIE. Then I was told, "Well, I have checked with several managers, and they say we can refund to you in around 10 days." When I said I needed it done NOW, they said, "We checked again, and we will be able to get the money refunded to you by Monday" This was on a Friday. I told them the money had better be back in my account by Monday--but of course, it was not. I contacted my bank, asked if there was a problem on their end, and of course they assured me there was not. They have received nothing from Sprint asking for a reversal of charges. They still have not, and it now Wednesday. Sprint, via email, keeps sending me the same canned message: Your refund has been approved, and it may take 7 to 30 days to have the credit applied by your bank. Again, it's the bank's fault, not Sprint. Strangely, I have had no such problem with any vendor except SPRINT. I filed an official complaint with the FCC and will contact Sprint coroporate tomorrow. Perhaps there is someone there who knows how to run a credit card. Doubtful. This is no doubt an example where the fish stinks from the head down. I can't WAIT to get another provider, and will tell everyone I know never to use Sprint--ever. All they do is screw you over, give you canned speeches, and refuse to help their customers. And oh, by the way, Sprint has pried over $730.00 out of me over the last two months for their $69.00 a month plan. | |
| Kellee Davis | 1/19/11 |
| Wow! I have been with Sprint for over 10 years now and they just told me there was nothing they could do to keep me a loyal customer because "it's not in the system" already so they can't offer any incentives. Thank you Dione and especially Markeeta for failing to provide even POOR customer service. The treatment I received from them is deplorable. I will absolutely be contacting the FCC, my congressman and I'll look into contacting the State's attorney as well. I'm not going to let this go. Sprint is HORRIBLE to their customers. I'm completely disgusted at the shady business practices you have exhibited in the last week. Additionally, I asked for an address I could write to the CEO or president of Sprint and Markeeta told me it's not public information and they can't give that out. Really? We'll have to see about that :-) | |
| Larry Schaibley | 1/21/11 |
| Let me just list all of the events that have occurred since starting negociations with Sprint. 1. December 26th, 2010 - Stopped by a Sprint kiosk in my local mall and spoke with a rep there and was impressed by what I was being offered. Told him I would need to get some information first, but would let him know. 2. December 27th, 2010 - Got my information and decded to call Sprint directly to start the process to port over two telephone numbers from AT&T. The sales rep I spoke to was very pleasant and we verified all the information several times and I ordered two different phones and made sure she understood which numbers I wanted ported to which phones. She agreed and we again verifed all that information. 3. December 28th, 2010 - I received an e-mail from Sprint that the order had been placed and shipped and I noticed that the number that was supposed to be ported to one of the phones was different, so I called and asked them to change it, but was informed that the phones had already been shipped and couldn't be changed. I asked if I could take the phones to the local corporate store and have them fix the error and they said yes. 4. December 29th, 2010 - The two phones arrived via UPS so I immediately took them to the local Sprint corporate store to have them activated and the incorrect number changed to the one I want. The girl at the store was very friendly and tried to help, but told me that she couldn't get the number that was on the phone changed, but there was a porting order in place and that it should be corrected within a couple of hours. After waiting 3 hours, the number still was not corrected, so I called again and the girl promised that it would be corrected by 7:13 P.M. Well, 8:30 rolled around and it was still not corrected, so I got on the phone again and the rep tried for over 1/2 hour to fix it and finally gave up and transferred me to Technical help. That beautiful young lady had the number changed for me in less than a minute. 5. December 30th, 2010 - Decided to exchange one of the phones for an HTC Evo 4G, so called and ordered it and gave them my credit card information and it was charged immediately and I received confirmation of the order. 6. December 31st, 2010 - Noticed that I was missing calls and text messages. The phone was not ringing and there was no beep indicating I had received a text message. I just happened to unlock the phone and saw that there were missed calls and missed text messages. That really ticked me off and after all of the garbage I went through in the previous days, decided that Sprint was not the company I wanted to be with, so decided to cancel. 7. January 2nd, 2011 - Made arrangements with another company to have my numbers ported over to the new service. When that was done, I tried to cancel the order for the exchange phone, but was told it was in the warehouse and couldn't be cancelled. I asked if it had been shipped and was told NO and she couldn't give me a reason as to why it couldn't be cancelled, just that when it's in the warehouse, they can't cancel. I hung up and the doorbell rang and there was UPS with the phone. I refused delivery and called to see what was going on and argued for over 1/2 hour with the rep because he said the phone hadn't shipped yet. I coulnd't believe that a product can be delivered and they can't find a tracking number. He had to check several different "systems" before he finally came up with that tracking number. Now all the equipment has been returned and the credit has been posted to my monthly bill instead of crediting my credit card directly as they did when I was charged. They have also issued a bill for the full monthly service. I called again to find out when that would be reversed and the rep told me that it would be reversed by Jan. 16th, 2011. Today is the Jan. 21st, 2011 and the charge has not yet been reversed. I don't want to be charged and then have to fight with them again for a refund. Sprint is the worst company I have ever had the displeasure to deal with. The CEO really need to crack down on their service or they are going to go out of business. I just wish there was a way to contact him directly. I will never recommend Sprint to anyone, not even my worst enemy. There is nothing they can do to ever get me back as a customer. | |
| Steven | 1/21/11 |
| I called to cancel two phones in the middle of a billing cycle and was told the half month would be credited on the final bill. I also asked that I get a break on the cancellation fee since it was only one month from the end of my contract. I was told by sprint employee Chris that his supervisor authorized a $20 credit off the $50 cancellation fee. My final bill contained neither credit. When I called to ask about it, I was told that the billing cycle was set and I could not get a credit and I had signed I contract so I had to pay. After 15 years of Sprint, I was very disappointed. So I guess the employee lied to me about everything. Shame on you, sprint. | |
| Steven | 1/21/11 |
| Sprint called me back and offered to fix the bill so it was in line with what their employee had promised me. Not happy with the process and stress, but okay with the outcome. Thanks Todd at sprint. | |
| Felisha Singleton | 1/24/11 |
| Hello My name is Felisha Singleton I have been a Sprint customer for several years now and I had an issue with the treatment and quality of service that I experienced with a few of your technical service providers. I was told that my Sprint acct was placed into collections last month due to late payments. I do agree that my payments as of late have been late and I a couple of times tried to make a payment only to have issues with my checking acct. I am a teacher and I have been laid off and have experienced quite a difficult time with my finances as it seems most people have in the US. I am not sure if your co. is aware but there is a "recession" and many people are experiencing a financial hardships. I have delt with banks, mortgage companies and credit bureos that were more "buisness" like than the people that I delt with . A Rashadd in Mesa Arizona who would not transfer me or who would not give me his work number or information when I felt that he was rude and "unprofessional" He told me I needed to pay my bill. He made me feel like a criminal and he would not offer any other help except " you need to pay your balance. I was offended and I will no longer deal with Sprint once this last contract ends | |
| Felisha Singleton | 1/24/11 |
| Hello My name is Felisha Singleton 909-994-2569 I have been a Sprint customer for several years now and I had an issue with the treatment and quality of service that I experienced with a few of your technical service providers. I was told that my Sprint acct was placed into collections last month due to late payments. I do agree that my payments as of late have been late and I a couple of times tried to make a payment only to have issues with my checking acct. I am a teacher and I have been laid off and have experienced quite a difficult time with my finances as it seems most people have in the US. I am not sure if your co. is aware but there is a "recession" and many people are experiencing a financial hardships. I have delt with banks, mortgage companies and credit bureos that were more "buisness" like than the people that I delt with . A Rashadd in Mesa Arizona who would not transfer me or who would not give me his work number or information when I felt that he was rude and "unprofessional" He told me I needed to pay my bill. He made me feel like a criminal and he would not offer any other help except " you need to pay your balance. I was offended and I will no longer deal with Sprint once this last contract ends. | |
| Echo'z of Truth Mins | 1/27/11 |
| We are a no profit company with a Sprint Premier Account. Two of our sprint phones are suppose to use "Sprint Relay Data Only Plan: $29.99* per month. Is for people who are Speech Impaired. Companies have to comply with the " American For Disability Act " in the USA (its federal). If they do not its a "Type 2" violation and there are fees against the company When i called sprint 11 months ago , i ask there Business Premier Representives and Supervisors if they had any plan that will work with Blackberry phone that are offered in the Sprint Relay Store online And/ Or for people who are Speech impaired. I was told " No" you have to have a Everything Data shared which starts at about $129.00 plus for addition phone $19.99 and 1500 anytime voice , Which is not going to help people that are Speech Impaired. All smart phone have to have Data plans that are Expensive, but the same smart phone are use for Accessibility ( People who are Disabled) and have to use these kinds of phones to work with TTy and Relay service , Voice Carry over and other. A single Data plan (mandatory voice with you use or not) is $99. This is What Sprint Business Premier only offer us each time we keep inquiring , and this is what was present to our company. All the had to do is put us on Sprint Relay Data Only Plan: $29.99* per month. for the two phones, and going to the sprint accessibility website. I do not think Sprint cares about People with Accessibility issues, or they would have Train ALL there Reps and Supervisor to know about this site. http://www.sprint.com/landings/accessibility/speech.html Sprint Reps had our Secretary to tear who is has Speech Difficulties. http://www.whitehouse.gov/the-press-office/2010/10/01/presidential-proclamation-national-disability-employment-awareness-month ADA calls it a Type 2 Violation of the American With Disability Act . Below if you are having any trouble with Sprint (personal or Business) go to link and fill out this form and let your voice be heard for change. http://www.ada.gov/t2cmpfrm.htm and You also file a complaint with the Better business Bureau on there website https://odr.bbb.org/odrweb/public/ComplaintBBB.aspx | |
| Jack C Lundy | 1/28/11 |
| Billing Department cannot get it right, will not admit they are wrong Well fargo Bill payment made sprint sign it sprint cashed sprint did not credit it to correct account. I was called by Debbie said to call her back at 913 315 7453, of course no answer does not set up ringing. I have fax the signed check by sprint of course they said turn it over to wells fargo said it was cashed by sprint. NEVER USE SPRINT. I have always paid on time, I am not always at home to answer there question , it is hard to do when you are out an about. | |
| Deb | 1/29/11 |
| I have been with Sprint for 6 yrs and have never been treated like I have been since Xmas of this year. I have the Lg rumor and let me tell you its a P.O.S. My first one I had for 5 months before it started cutting off and hanging up during calls it finily got to where it would only show the please wait screen could not call out or get calls in or anything on this phone. went to the sprint store and was told that they could not fix my phone and the got me a referb one and it lasted all of a day and a half, back to store and they ordered another one well it lasted a very short time and here we go again to the store for another one well I got this one on the 7th of Jan well on Jan 29th I was back at the store for the same thing well now they want to get me another one this its unexcptable I called the 800 # and got the run around was told I could get a black berry that came out 3 yrs ago no thats not what I wanted or I could get a lesser phone that LG makes. I was on the phone for over 4 hrs and at that time I was switched to so many depts. that I have no clue who I talked to I went to several supervisors and still no help I even was transfered to tech support they ran a dio on my phone and een said that since I have had so much trouble I should be given another phone of a different brand the one supervisior even told me that the phone I have is a great phone after I said that I knew this was a problem that this phone is known to have was even told by tech support that this phone has this trouble and the suporviser argued with me and in so many words called tech a liar. All I want is a different brand touch screen I am not asking for any money back unless its the cost of the phone so I can buy a different phone. Sprint has no concept what customer service is if they want to keep there so called premeir coustmors then they need to correct the trouble in a way that is satfactory. I will be calling corp on Monday.Oh this was my upgrade so its now a new 2yr contract. Any ideas on how to get out of my contract without paying early termination fees. Spriny sucks I bet the 4hrs on the phone with them went against my mints. | |
| Clayton Werden | 1/26/11 |
| If I could give a half star I would. I have been with Sprint for 10 years or more and have trouble every two years when I renew my plan. I call retention and they set up a plan and gave me a month free and no activation fee. I have talked to Robert, Renika, Carlos, A.J, Veronda, Fred, Rodney, Kenya, Jason, and others all of them in the retention Department and I have sent countless faxes to them with cancelled checks and show them without a doubt that all bills are paid and paid in full. I have spent $700.00 or more dollars on new phones and equipment and it seems that the only way to settle this is to file a lawsuit in small claims. By the way as I type this I am on hold at the retention dept and Jason just hung up on me. Called back and got Kevin who put me in touch with Fred who was supposed to call me back a week ago. Run run run | |
| Peter Edwards | 1/26/11 |
| Why can't Sprint hire the right people that hire other people to do a good job, it seems know one cares about pride in the company at Sprint. I am tired of customer care in other countries, today i wanted to buy new business services and was hung on 3 times, they don't understand bizzzzzzzzzz niczzzzzzzzzzzzzzzzzzz terms or seem to care about getting new customers This is upper management problems and in turn is the Board of Directors that keep the same type of people at the top, the attitude at the top is so important This is complete let down of a business peter the great | |
| Kristie | 1/26/11 |
| I was with Verizon before I came to you about 7 months ago! I have had nothing but problems with you and your employees Dropped phone calls, cant make phone calls, messages not coming through for days! I could keep going....... My fiancee has lost over a thousand dollars in business this month alone and they say we still have to pay the $159.97 bill! They have had towers down for over a month! Well I know a tower dog and how it works! They climb the tower and replace the parts and shazam its working again! This is ridiculous!! Do I need to take YOU to court for breach of contract?????? You seem to think you dont have to hold up to YOUR end of the contract but I do?????? Maybe I need to call my local news channel to get some where with you people!!!!! | |
| G Rivers | 1/12/11 |
| I called Sprint three times to enquirer about their phone plans. Each time I was hung-up on because I asked to speak to a manager. I could not understand what the CSR was saying. I will not be changing my services. I'm with Verizon and I have been with them since 2003. I was only looking for a cheaper plan. You get what you pay for and I will not be paying for Sprint. | |
| Michael P. | 1/12/11 |
| SPRINT CUSTOMER SERVICE IS THE WORST I HAVE EVER SEEN, IT HAS NOT GOTTEN BETTER. IT HAS GOTTEN WORSE I just brought 5 phones into Sprint from AT&T, i have used Sprint in the past from companies I have worked for. Hear is my issue with Sprint, I have been a customer for about two and 1/2 weeks,4 of my 5 phones work well. My phone that I use for work is a major headache and the problems started as such: I ordered a Lg optimus s from online sales, the phone had email receiving issues and I took it to a Corporate Sprint store in North Olmsted, Ohio. The rep convinced me to switch to a Blackberry Style. This is the worst phone I have ever seen, shuts down on it own and the battery door and battery fall out. I called customer service and they told me to go to the store and after talking to them they would not switch my phone back and told me to call Customer Service. Customer service told me to go to the store and the store will view the notes and get me back into my Optimus. I went to that store and they said no. 8 calls to customer service and 2 " Supervisors " and not one person would help me or offer me a remedy. 40 miles driving, 8 phone calls amounting to 3-4 hours total and no satisfaction. WHERE IS THIS CUSTOMER SERVICE AND SATISFACTION YOU SPEAK OF SPRINT ? NEW CEO AND SAME OLD PROBLEMS. FROM MIKE- Drdish1@aol.com | |
| jennifer Wynn | 1/14/11 |
| I've been with Sprint for a very long time. I've never had any trouble until yesterday (1/13/11). I have an HTC touch pro 2 and this is my second HTC. The first touch screen phone failed in less than a year so Sprint gladly traded me in for a palm pre since I had not had my phone for long. I was thrilled to be taken care of at no cost. Well, I had an accident which ruined my phone. I had to buy a new one which was no big deal since I was up for my upgrade. I bought the HTC touch pro 2 only to pay $400 for an item that lasted me less than 6 months. I went to your store expressing my disgust for the product I was sold and will never own another. Your store and your 1-800 service number have not helped me at all. The service line offered to replace my phone for 35.00 and mail me another and your store just offered to fix it. I dont understand why I cant downgrade like I did previously. I dont want another HTC. They are obviously a lousy company and Sprint should stand behind its products. It shows you need to replace your Chief Service Officer. He isn't doing his job. Find someone that values customer service for the sake of your organization. After all, dont you run your company with the money the customers provide. If you have no customers buying into your product you have no stock for your shareholders. Shape up Sprint! I'm getting ready to spend $150 to get off the contract and its worth every dime so I can go to a company that wants good loyal customers!!!!!!!! | |
| OnceLoyalButExtremelyDissatisfiedSprintCustomer | 1/15/11 |
| If I could give Sprint a zero or negative score I would.. Plain and simple they are not a company that care about their customers and that the bottomline honest truth. I've had Sprint now for over 10 yrs before cancelling last night. The main reason I stayed so long was because of the phones selection. However the service is not good. I live in Huntsville and constantly experience dropped calls or roaming while I'm in the city. They may s well not advertise 4g service because it simply doesn't work well and the 3g service in below avaerage. I frequently travel for my job and have had to use a t-mobile prepaid device due to the horrible roaming expeience with Sprint. They offer free roaming because they know that more than likely you won't be able to use your phone anyway.. Going to do International travel say somewhere like China, Rome (your service will suck big time). Sprint does ot use Sim Card or GSM technology phones with the exception of maybe two? Which brings me to the phone situation... You can't do any decent phone upgrades without choosing one of their faulty data plans. Why give unlimited data if it doesn't work well??? Not everybody wants these crammed up all in one packages.. What happened to democracy and the freedom to choose, you know all things American? Don't let me get started on the customer service.. The customer support people are rude, arrogant, will put you on mulitple holds without notice, will leave you on hold for ridiculous wait times, will notresolve your concerns that you initially called in for, will route you to someone in Liberia working out of their kitchen that will take a break to let the cat out while you're on hold attempting to resolve a concern. If you call in about a previous concern as a follow up the representatives won't read the notes an wil give you conflicting information. If a supervisor issues you a credit anothee rep will maliciously take it out or call you out of the blue to ask you why you have it... In other words questioning your deservance of it??? Many of the representtives are not knowledgeable about the policies of Sprint and ill put you on 35 to 40 min holds while they go read and research it only to come back with the wrong answer! The list goes on and on. I finally had enough. Went to a coporate store thinking I would have better service that calling in but nope same old story. They are very eager to sell you something but not eager to help the customer with real issues. Sprint needs to get it together. None of m family will use them and I should've followed suit a long time ago and left Sprint. I'm gong back to Tmobile or will try Verizon out but never again will I choose Sprint. If you don't like undue heartburn and frustration pleaseeeeeeeeeeee STAY AWAY from Sprint!!!!! | |
| IWillNever AgainChooseSprint! | 1/15/11 |
| If I could give Sprint a zero or negative score I would... Plain and simple they are not a company that care about their customers and that’s the bottom line honest truth. I've had Sprint now for over 10 yrs before cancelling last night. The main reason I stayed so long was because of the phones selection. However the service is not good. I live in Huntsville and constantly experience dropped calls or roaming while I'm in the city. They may s well not advertise 4g service because it simply doesn't work well and the 3g service in below average. I frequently travel for my job and have had to use a t-mobile prepaid device due to the horrible roaming experience with Sprint. They offer free roaming because they know that more than likely you won't be able to use your phone anyway... Going to do International travel say somewhere like China, Rome (your service will suck big time). Sprint does not use Sim Card or GSM technology phones with the exception of maybe two? This brings me to the phone situation… You can't do any decent phone upgrades without choosing one of their faulty data plans. Why give unlimited data if it doesn't work well??? Not everybody wants these crammed up all in one packages... What happened to democracy and the freedom to choose, you know all things American? Don't let me get started on the customer service... The customer support people are rude, arrogant, will put you on multiple holds without notice, will leave you on hold for ridiculous wait times, will not resolve your concerns that you initially called in for, will route you to someone in Liberia working out of their kitchen that will take a break to let the cat out while you're on hold attempting to resolve a concern. If you call in about a previous concern as a follow up the representatives won't read the notes and will give you conflicting information. If a supervisor issues you a credit another rep will maliciously take it out or call you out of the blue to ask you why you have it... In other words questioning your deserving of it??? Many of the representatives are not knowledgeable about the policies of Sprint and ill put you on 35 to 40 min holds while they go read and research it only to come back with the wrong answer! I tried to do a phone upgrade and was sent a phone that wasn't working well. The software needed debuggingor somethingbecause the Gsensor was un responsive many times and also the menu and home key didn't work at times when touched. In addition their was way too much playin the slider mechansm. This was for the Samsung Epic 4g which is not a cheap phone. Who would want an extrmely expensive phone that is operating in sub-par condition? I was told that I could take it to a corporate store and exchange the phone at 5901 University Dr. Huntsville Alabama in the Madison Square Mall. WRONG!! Upon arrival the guy who assisted me just took my phone shook it and said its fine without attempting to actually check anything. He then proceeded to tell me that I waisted my time coming there and also said that they dont do exchanges or returns. He was very rude when I told him that I called Sprint and was advised to take it to the store. He replied.. "I am Sprint" and I'm telling you that you can. This little snot nosed non-manager teenage representative was getting smart with me for no reason. So I called Sprint back while still in the store and got their aproval once again and the guy basically defied Sprints policy for no reason accept the fact that he felt like it. The list goes on and on. I finally had enough. Went to a corporate store thinking I would have better service that calling in but nope same old story. They are very eager to sell you something but not eager to help the customer with real issues. Sprint needs to get it together. None of m family will use them and I should've followed suit a long time ago and left Sprint. I'm going back to T-Mobile or will try Verizon out but never again will I choose Sprint. it shouldn't be this difficult to own and use a ell phone, and ust ask the network to be there for you whe you need them. I barely calledinto sprint about anything but when I did most of the time if was a headache. I tried many times to give Sprint the benefit of the doubt but they continue to do bad buisness. There aren't enough credits in this world in my opinion that can make up for bad service. If you don't like undue heartburn and frustration pleaseeeeeeeeeeee STAY AWAY from Sprint!!!!! Signed You Just Lost One Good Customer and I will share my experiences to everyone I know. | |
| A Bellotte | 1/1/11 |
| I have been a sprint customer for 12 or more years. I had a misshap with my new phone last summer, and ended up getting another one from the insuranse co. WHAT A JOKE. After a couple of months the touch screen quit working on it. I paid $50 for a broken phone. and its not the first time that has happened. Sprint called me back in oct. to do a survey. They didnt like what i had to say about sprint. the representive said they would replace my phone with a new one and they would get in touch with me the next week about it. HAVENT HEARD A WORD SINCE OCT. Darnell Whites post said it the best. Old customers get treated like CRAP, and the new ones are treated like royality. I havent contacted the insurance co. because I dont want to pay $50 for another crappy phone. I probably wont renew this time when my contract is up. Ill get the royality treatment for being a new customer at another provider. A Bellotte Gypsy WV | |
| Jacque McIntyre | 1/1/11 |
| I have been a customer with Sprint for 8 years. Today I called to upgrade my phone and plan and was sold on upgrading my daughter as well, who is not eligible. After being on hold for a half hour I was disconnected and called back. I got another rep who gave me other information. After being on the phone for another half hour I hung up. I called back and spoke with someone else to upgrade my phone and plan again and was told I could not do it over the phone but now had to do it online. Everyone told me different things. I was also told I could purchase refurbished phones and when I called back was told by someone else that they were discontinued. I really am very disappointed in Sprint and if I lived in an area where I could get better service with anyone, I would switch! | |
| Judy W | 1/4/11 |
| Note there is not rating for worst ever, employee- Jhea- in telesales, who refused to give any way to identify herself, when asked what type of used phone I could use on my Nextel contract, told be I could upgrade to a new phone. I said with no contract, no change in billing and to cost and she assured me this way true, but not being born yesterday, I put another person on the extention and had her say it again, then when I told her she was being monitored and to verify a third time , totally backed water and said on no!! contract , dollars for phone and new plan!! Liars, no wonder the lawsuit!! corporate office is my aim tommorrow! if you need it, the # is 913-624-6000 | |
| R. Gibson | 1/7/11 |
| I came to sprint on 11/27/10 well my 30 days are up and they got me. It would be nice if Sprint stood behind what there customer service people told you, but alas NOT !! so what do you do? Pay the bill or get your phone shut off.. guess i will just be unhappy and pay the bill and wait 22 more months and change carriers again. Thank-you Rick Gibson Gibson Quality Homes 803-261-5744 | |
| Pam Janesak | 1/9/11 |
| I have just become a sprint customer and have been lied to by their reps and have still not got my problem taken care of I am going to attempt to find a number at the corporate office where maybe I can get some help. | |
| Alicia | 1/11/11 |
| Customer service SUCKS!!!! I have two lines on my account and I am the main account holder and payer of the bill. My second line is used by my 10 year old daughter. So in August 2010, I notice two charges on my daughters line for Sprint:Multimedia09 Sprint Tv Xtra @ $9.99 and Sprint:Multimedia12 Looney Tunes @ $4.95. So when I seen the charge, I spoke with my daughter about not downloading anything on her phone that cost extra. OK mom. September comes and I see the charge again. I snapped on her and took her phone from her because I felt that she disobeyed me. Come to find out that she downloaded a "monthly" recurring charge in July and by December, my phone bill is so high, I go into investigating my charges and note that I've been getting charged this amount monthly since July 2010. So I called "customer service" to negotiate this charge and the best they could do for me is credit me one month because I did'nt call in sooner!!! Are you serious!! They refuse to determine if the service was actually being used! Because after my daugher got in trouble for no reason, she did not use the service at ALL! So now sprint is acting all dumb about a 5 months of credit that I'm requesting. WE DID NOT USE THE SERVICE AND SHOULD NOT BE PAYING FOR IT!!! DO YOUR RESEARCH SPRINT, AND KEEP THE CUSTOMER SATISFIED! I AM MAKING EVERY ATTEMPT TO GO TO THE TOP WITH THIS PETTY ISSUE!! CUSTOMER SERVICE COULD NOT EVEN PROVIDE ME WITH A CORPORATE NUMBER OR ANY CORPORATE INFORMATION TO MAKE A DISPUTE/COMPLAINT. THESE PEOPLE WERE JUST FLAT OUT BEING UNREALISTIC! AN $80 CREDIT TO A MULTI MILLION DOLLAR BUSINESS....PETTTTTTYYYYY! I HAD TO FIND THIS SITE FROM A GOOGLE SEARCH, SERIOUS? I WENT THROUGH 6 CUSTOMER SERVICE REPS TRYING TO OBTAIN CORPORATE INFORMATION AND NOT NAN ONE OF THEM HELPED ME!!! SOO FRUSTRATED WITH JUST BEING STEPPED ON BY SPRINT, IM NOT GOING TO STOP HERE! I'M GOING TO KEEP ON AND ON AND ON UNTIL SPRINT AND MY ACCOUNT CAN AGREE ON THE PROPER ACTION! | |
| Jeremy | 1/11/11 |
| I have to say I hear rumors, stories, and more stories about cell phone companies. People its like this, your going to have an issue with one cell phone carrier or another. Just because something doesn't go your way, you should not pack it up and throw in the towel. Work it out. Because one person says no, keep going. I have been with sprint for almost 15 yrs. I have tried cingular, and tmobile. I have to say out of the three by far Sprint is the best in service, phones, customer service, and billing. People need to stop being so negative and wanting stuff for free. Its not going to happen. And if a cell phone is going to set you off like a tyrade then maybe you dont need a cell phone. Or possibly u just need a prepaid. I think sprint has made a very big change, you know sprint stopped renewing contracts and service with some people because the people were constant gripes. Call everyday and ask for this and complain about that, and the service was good all the time. Hell I wished every company would do that. You complain too much get lost. And keep names and never let you back in. Gripe this gripe that. I have this to say to sprint, thank your for being who you are and what you have become. I appreaciate my phone, and service everyday. I thank you for hiring happy faces and voices. Great Job. | |
| Alicia Stevens | 12/29/10 |
| I have contacted you several times about a phone I have that has never worked properly. I don't receive texts and people don't receive mine and my Internet doesn't work thus I shut the Internet down cause I don't want to pay for something I can't use. The best your company has offered me is a refurbished phone of the same model I already have which has never worked correctly and quite frankly I don't want to pay you $60 a month for a phone that doesn't work or a used phone that will most likely won't work and is USED! I would appreciate a different option and some help with a bad phone and poor customer service thus far. I have also been offered the option to upgrade for a price and still receive another used phone. What ia this about? I don't want to break my contract but I feel you are offering me very few options to the contrary. Your assistance in this matter would be grately appreciated. My contact # is 317-657-8681 | |
| Peter Cole | 12/28/10 |
| The absolutely poor customer service i reveiced from the sprint representatives with the phone replacement issue has me on the verge of cancelling my service for both myself and my wife. I completely dislike the Hero I was forced into taking as a replacement. I was told that if i wanted the transform i was told was on the list of replacements earlier in the week, that i would have to purchase it myself. Now that i have the Hero as replacement, All the accessories i had for the moment are incompatible. The plug for the power is different, there goes the car charger i bought for my car and for my wife's car, the case for the phone doesnt work, and the screen protector from ZAGG will not work either. When asked what to do about the car charger and such i got told to call customer care. I am sick and tired of calling for the last week to only get bounced from one person to the next, to the next who pretends to be a supervisor. Then when i finally reach someone who isnt lying when they say they understand the concern i have and why i wanted the transform, none of those calls are logged and the rep i spoke to says that i must be mistaken, that i cant know what i am talking about. If i dont know what was going on and what i was talking about, why did the rep call my number at work to talk to me and offer me not only the transform phone, to be picked up in Cary a few days later, and even a loaner phone to be picked up in fayetteville, not far from where i live. The care these low level reps have for the people that help pay their bills and that keep sprint going is appalling and unless this issues is addressed and My concerns taken care of, i will gladly forward all my business to someone that will address me needs and not screw the customer in the end. Peter Cole Spring Lake, North Carolina | |
| Peter Cole | 12/28/10 |
| I am completely dissatisfied with the service I have been receiving. I have been having problems with the Samsung Moment that I had and went in to the store. I had the battery replaced twice and was told if i had any other issues by the representative in the Wilson, NC store, Omar, to call and he would have my phone replaced. I was told at that time that the options if it was being replaced were the Transform and the Intercept. I took my Samsung Moment and left. I started experiencing more problems with the phone the next morning and called back to the Wilson location to speak to the representative and got told that he would not order me a phone replacement yet and that I needed to do a hard reset. My chief complaint at this point was that the phone was locking up. I did the reset as he instructed and all hell broke loose on my phone. I could no longer get on the Android Market, I would not receive calls. And if I did receive a cal, it would be amazing if the call was able to be completed without the phone locking up. I spent several hours on the phone with several sprint technicians and got told that the phone needed to be replaced. I was told that when I went in to the location the next morning, that I would be walking out right then with a replacement phone. That did not happen. I was told I only had the options of taking an Intercept or a Hero. I did some checking prior to the visit and spoke with sales reps in various locations and was told the Intercept was not a good product, that each they had sold was returned shortly after purchasing, and even the representative today in the Wilson location told me that the Intercept was a bad choice in phones and they were nothing but issues. That being said, I was forced in to taking the htc Hero as a replacement and if you have checked the stats on the phone, you can see that it does not have the full qwerty keyboard and is all touch screen. I am not happy with this phone and was told when it was ordered by the manager in Wilson, Edna, that these were the only alternatives they had to offer and if i didnt like it, to call Sprint Customer Care. | |
| lee in vancouver washington | 12/27/10 |
| what a joke;i got my grandson wanted one of the new touch screen phones @best buy thur a sprint rep.we got a reciept but no contract and when went back to get one a contract we were told go to sprint ,plus they gave my grandson a spending limit of $150.and i tried to fix it(put a cap on it)sprint refuse;stating he will never go over it-WRONG todate i called sprint because they mailed me a letter stating i will be paying $4.99 for the service i did not want in the frist place the $150.spending limit, or allow them to charge my debit card and get the same service i don't want for free i ask if this fee is in the contract they say yes and i said i did not get a contract ,but a reciept.I talked to 5 different people from customer no service to mangers over mangers(supervisors)and found out with the $69.99 plan you can go over and i again said -CAP IT but they said mrs. smith; the computer is not able to fit this and told the person i was talking to then you have someone input it manually into the computer i was told no one could do that(thought; light comes on -when you don't pay your bill they know just the right button/person to call);as a customer you should feel like you are doing them a favor by using their service instead you feel taken and use-I told the rep.of sprint my grandson really wanted this phone but he was using a prepaid that when his paid service was up;he was done no hidden fees or hoops.I have 30 days to opt-out i am told and the rep.will call me back if they can help me.THIS IS A BIG LESSON FOR ME STICK TO WHAT WORKS -BECAUSE IF IT SOUNDS TO GOOD TO BETRUE IT REALLY IS-I AM NOT SMARTER THAN A 5th grader because i FAILED to read all the SUPER FINE PRINT(AND I WOULD HAVE IF I HAD GOTTEN A CONTRACT-DON'T DROP YOUR BALL LIKE ME. | |
| Jennifer Mullins | 12/27/10 |
| I have only had two instances of poor service from a representative. However, the issue with the line of palm products are very inferior. I have had my service for 14 months and have just left the sprint store with the promise of my fourth Palm Pre'. I understand that Palm credits for defective products. I just don't understand why you still allow them to place the line within sprint. I also don't quite understand why we aren't able to change phones if we continually get defective merchandise. Just my opinion as a consumer. | |
| V Stoneman | 12/21/10 |
| Sprint customer service is the worst!!! They are no help what so ever in getting a problem resolved. We purchased 4 phones with the original contract 3 of which have had to be replaced. Now another one needs replacing. It is pretty bad when their own representatives tell you to shop on e-bay for a new phone because there is nothing they can do for you unless you want to purchase a $300.00 phone. Once they did finally agree to help us out with one phone they automatically renewed my contract for another 2 years without disclosing that at the time I accepted the new phone. So one of the four phones won’t expire the same as all the rest and that phone doesn’t even work!!!! They wonder why you are so angry once you finally get someone on the phone?? It is because the customer has been transferred 4 times and gotten 4 different stories along the way not to mention they have probably been on hold for at least 45 minutes for a 10 minute conversation. I WOULD NOT RECOMMEND THEM TO ANYONE!! | |
| Ms Nebraska @ Omaha | 12/23/10 |
| My story after 10 years this month sounds a lot like many I have read here and hear all the time. For the past 5 years with Sprint, the phones have been substandard and their Customer Sevice even worse. Then they have the gall to call you with a survey. I am lookng for a switch to a different company. Last week in the news was A T & T, now said to have the worst Comstomer Service. This week I told a *2 SC person, I see why so many companies, to include Sprint, end up being sued. They take your money, then flat out and out, refuse to do what they should to help you when service or equiptment issues arise. Right now the only thing I can do until I find another company is to not sign another contract. We need to come up with another way. This is not like Sprint is a monopoly. | |
| Lori Booth | 12/21/10 |
| I have had the worst customer service ever. I have been a Sprint customer for at least 4 years, and have, finally, earned the so-called "Premier" customer status. My renewal anniversary date is this month. So, I got on-line and ordered 3 touch phones (all the same) for all 3 lines. After retrieving it off of my front porch, where it had sat all day in 20 degree weather, I activated one of the phones to try it out. The touch screen did not operate properly on its first use. I could not end a call by touching end on the screen. Next, I attempted to activate the 2nd phone but was unable to do so. I,immediately, called customer service, and they tried to activate the second phone and were unsuccessful as well. After about, 2 hours messing with their service dept., I hung up, and went to bed very frustrated and dissatisfied. The next day, my phone that could not be activated was still not activated, however, the old phone was turned off. Again, I called customer service, and after threats etc... they turned the old one back on. For the phone that was not working properly, I was told to take it back to one of the five Sprint stores in Springfield, Mo, where I live. Out of the five, only, one would do so. Next, I was told that a service technician at one of the stores would have to look at the unused and non-functioning touchscreen. (Remember, the End button did not end calls). Who wants a phone that has to be fixed, even though it's brand new, anyway? By that time, I was disgusted and frustrated even more. To make matters worse, I was told that I would be charged $35 for activating the defective phone if I didn't take it to a technician. Never mind the hassle that created for me. Customer Service continued to refusing to take any of the phones back until I used a charge card to pay the 35$ activation fee (They call this fee a restocking fee) for a phone that did not work to begin with. After paying the 35$ I was sent a kit to send all 3 phones back, as soon as I get confirmation that they have been received, I am discontinuing my service. I am also making a report to the Better Business Beaurea. Apparently, the 30-day customer satisfaction means, literally, nothing to this company, and the activation fee isn't really free! | |
| Alfonso Leggette | 12/16/10 |
| Sprint where shall i begin, first I've been a customer for 6 years not olny with my line but also 2 other lines, well to make a long story short, this is the end. I've never been treated so badly in my life, holds, transfers, you name it, and ive been there. Jumping ship would be too easy, i will not stop until i speak with the CEO, there has to be a disconnect somewhere thats allowing these people to treat paying customer of 6 years this way. Sign the Anti-Sprint | |
| Peter Quinones | 12/17/10 |
| Greetings and merry Xmas to all! I am requesting that sprint give me a debt forgiveness for my account. I am a disabled veteran that has fallen of his feet and have more than I can handle. My phone number was 2544159084. I had to let it go because I did not have any money to pay. I can not make any excuse just the truth no money. I barely make it in this economy I consider myself a good perso but yet I have made bad decision. I should have stayed with my Boost prepaid it was a great service 50 a month no contract, but I wanted the full american package and could not afford to stay aboard. please consider my request for debt forginess before the end of this year. Thank you and Happy Holidays | |
| Rikita | 12/16/10 |
| I have been calling Sprint since September due to non reception at my home. 90% of the calls I make are dropped. I have absolute horrible service in the area i live in Los Angeles, CA. I called in September they told me a tower was down and they were working on it. Here it is December and guess what still having the same issues, as I had in Sept., Oct., Nov., and now December. I have even been on the line with tech support when the call dropped and they didn't even call me back!!!!!!!!!!!! However, they still harass you about paying that bill every month. AND don't even think about getting credit before the issue is resolved, yeah right.. Good luck getting the proper credits even after the issue is resolved, prepare for another battle. SPRINT SUCKS, I knew that from being a Nextel customer, why I ever came back is beyond me. I should have stayed a T-Mobile customer and still thinking about switching back... SPRINT BETTER WAKE UP AND SMELL THE COFFEE OR THEY'LL BE IN THE SAME BOAT WITH THE OLD MCI.... | |
| Amy Sizer | 12/2/10 |
| "Switching to Sprint has been the worst decision I have ever made! Beware those of you thinking of switching.... DO NOT DO IT, YOU WILL REGRET IT!" | |
| Fariha | 12/4/10 |
| Still waiting for my refund it's been 6weeks they told me 4dayz manager never picked up all he said its send it already u guys don't even deserve 1 | |
| Brian | 12/4/10 |
| To whom it may concern, The screen on my Tour went blank.My wife called Sprint and a new phone was shipped to me the next day.That was great!Thank You!Today I brought my phone to Sprint Store(not the kiosk ) @ the Greece Ridge mall in Rochester NY zip 14626.. I previously had a phone replaced,and my telephone numbers ported to my new phone at no charge.When I went to the Sprint store I was told they do not do that here,and never have.Other wise pay $15 dollars here and I can port that for you. As I stated before which was placed in your systems notes, on my prior replacement phone,this same Sprint Store ported my numbers at no charge.Why would a associate say they have never done this.I have worked with your associate on my prior replacement.Unfortunately he did not remember he serviced me in the past.So he lied!! He told me I will need to drive to Sprint Corporate store over 20 miles away.Knowing that is not your Corporate Office ,I asked him for the Corporate Telephone number.He wrote down and gave me this 585-272-1400.That is terrable business.I was directed to a automated system.Please respone or leave a message.I would like my numbers ported at no charge. Yours Truley Brian 585-727-5857 | |
| John | 12/4/10 |
| I have a Blackberry Curve 8350i which apparently is on the "Nextel" service, for the past 3 to 4 months I have been complaining of having trouble in receiving text messages, as late as 24 hours. In the past few months, I have made more than eight calls to technical support and have undergone going through formatting, rebooting, re-installing software and finally a new phone; in the hopes of resolving the issue – to “no” resolution. When I called the technical advisor again, I was instructed to go to the nearest main office in order for one of their technicians to run a diagnostic on the phone. The phone was left overnight, the next day when I went to pick it up, things got interesting! I asked what the issue was; the answer I received was... well, we did not find anything wrong, however, we did perform a re-boot and clean up. The phone seems to be working correctly so far. I informed the staff that every time a reboot is conducted, the phone works for a few days and then slowly goes back to the same issue – text messages not received on a timely matter. At this point, the store manager came and he said " Well, you know most people that own this model do not relay on the text messaging feature and only use email; this is the main reason why people get the blackberry!” Therefore, in his very own words, your store manager is telling me that I should be content with being able to send and receive emails but not avoid text messaging. If I am paying for a service that is working partially, why should I continue with the contract? The reasoning provided is not an acceptable resolution nor should it have been given by a member of the management team. Basically, the message being conveyed by Sprint is the customer needs to be content with half $#@$# service but pay for full premium. Never have I received such an obscured answer from a company that is selling a public service, especially in communications. This encounter was at the Santa Clarita Store #271, the name of the manager is being kept confidential but if someone in Sprint Company Headquarters would like to know, I am sure it could be researched. My feelings are the same as so many other people who have taken the time to place voice their complaints and concerns, and have concluded to never again own a Sprint phone. | |
| corey sharp | 12/7/10 |
| to whom it may concern i am current not a sprint customer anymore due to the fact of poor customer service and hidden fees that the sprint has imposed on my account my phone number was 15095529534 i would give sprint a customer rating of 0 if that was a option | |
| Disgruntled | 12/8/10 |
| Fire Dan Hessee for under his leadership Sprint is nothing short of a failing entity with pitiful customer service! | |
| Carl | 12/9/10 |
| I have an EVO phone. The other day, while holding the phone in my hand, I took an exceptionally nasty fall. the phone face shattered in the fall. The phone still worked though! I took the phone into the local Sprint store (Frisco, TX) and was greeted immediately. When the rep saw my phone he mentioned that it was the worse case of damage that he'd seen come in and then said he'd get me fixed up. The tech's in the store had fixed me the phone with a brand new face and made sure that the phone was in working order. I was very pleased. I was even more pleased and [pleasantly surprised when there was NO CHARGE WHATSOEVER for this. Zero, Zip, Nada. I had expected to have to pay the insurance deductible for a replacement phone, but the Sprint folks fixed me up with a virtually new new phone for $0.00. I did but an Otter Box protective product for the phone which I like a lot better than the Body Glove unit I had on the phone when I fell. Thanks to all of the great staff at the Frisco Tx. Sprint store! Carl | |
| Barb Haun | 12/8/10 |
| I have been with Sprint for almost 10 years and the service is getting soooo bad. I want out of my contract and cannot get anyone to understand why!! I can be in a store and people around me can get calls but when my phone rings i get to stand there and say"" CAN YOU HEAR ME NOW'' as i walk around and try to find a place where i can hear them. I get told that my plan is valid. I guess it is all in how you look at it.... maybe so but I am not getting to use it... I do not want to go to a sprint store on a daily stop or have to call the customer service daily i do not have time for this nor is that how i want to spend my time. I wish that i could just have good service or get let out of the contract!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Judy C | 12/14/10 |
| Mr. Dan Hesse Chief Executive Officer Sprint Nextel Corporation 6200 Sprint Parkway Overland Park, KS 66251 Dear Mr. Hesse, My husband has had Nextel since 2001. I had T Mobile for 5 years prior to switching all our service over to his plan. We currently have 5 phones on our service plan, but I plan on switching over to any other carrier since we can get a much better plan anyway-and certainly better service. I was eligible for an upgrade on my Blackberry 8530i in June 2010. At that time, I put a $20 deposit of the new 4G phone that was coming out with Jessica Humitz at the Sprint store in Brighton, MI-who is no longer with the company. I never rec'd this phone and want the $20 DEPOSIT BACK I orginally paid for that phone. In addition, I have tried unsuccessfully to retrieve another Blackberry 8350i from the same Brighton store-which they ordered back in November. I have already been billed for this phone and I am disgusted with the treatment I received from all the staff-not to mention I still have no phone. I tried the first time on Saturday Nov 27 and they said our bill was past due so I couldn't get the phone. Mind you-we had already been charged for this new phone, even though I do not have in my possession-EVEN TODAY! My husband took care of the bill the following Monday and when I went back to the store on Tuesday, they said he had only paid a portion of the bill (which they never explained when he paid it)so still, no phone. I decided at that point, I would check out all the other carriers since we could get a free phone and unlimited everything for WAY less than what we are paying now. I lost my old phone on Friday December 10 and needed something, so my husband called the Sprint store in Brighton on Saturday, Dec. 11. They said they would have the phone ready and waiting for me when I arrived. I walked into the store at about 2:50 pm and waited for 45 minutes while they were supposedly "activating" my phone, all the while waiting on every other customer who walked in the store after me. At one point the girl on staff announced that it was because the bill wasn't paid, for everyone in the store to hear. I walked out of the store. We tried to cancel this whole transaction after reading your SPRINT FREE GUARANTEE and they are telling me it will take 1 to 2 billing cycles to refund this money! It is YOUR FAULT that I have not been able to get this phone! I want someone to call my husband (as I do not have my phone and cannot get any calls) at 248-789-9121 to explain why we have been charged for a phone we never received and why it is going to take 2 billing cycles to correct your mistake. We also noticed back in May of this year that you had been charging us for 911 service in Minnesota when we sold that home over a year and a half ago. We were told we would be getting a credit for that and we have never seen this credit. I will be reporting this to the Better Business Bureau immediately and switching my service to any other carrier besides Sprint. Judy C. | |
| J Sams | 12/12/10 |
| If you people are so dissatisfied with the way that you are being treated by this company, why don't you stop whining and start doing something. There are resources available to you at no cost to you. e.g.,The Federal Trade Commission, The Better Business Bureau, etc. These consumer advocates exist for this very reason. | |
| Jason Schmidt | 12/11/10 |
| Yes the peopl at the sprint. Stores are rude they arnt very helpful. And don't seam to care about ther custmers. So I went to radio shack. Wher I was helped. Very well and when the sprint. Sores. Don't carey phones Radio Shak. Dose and it sems that if we could have 3o g servers on mount. Everst we should. Have serves every where. Mabe sprint could put a. Tower on my ranch in the san bernardino mountains. The all the mountain. Towns could. Have service. And the whole desert to lv. Would have a grate serves. Call. Me if u r interested. Jason schmidt 760 265 5263 lets make sprint better. 182 fawnskin rd. Apple valley ca 92308 | |
| Donna | 12/14/10 |
| I've experienced nothing but misersable, chronic and ongoing failures by Sprint. In July 2009, I purchased a cell phone in their Santa Fe, NM store (that DOES NOT HAVE technical support or repair!) At the time of purchase, I, in good faith, signed a two-year "contract" with Sprint (including the purchase of Sprint's "TOTAL EQUIPMENT PROTECTION PLAN", for which I've paid every month. My "association" with Sprint has been a dismal FAILURE in every way. Strongly advise NO ONE to sign up with Sprint in any way!! Hope that all Sprint "customers" (consumers) will take action on on their own behalf to report any problem with Sprint equipment/service/et al to appropriate oversight agencies: | |
| Amanda Lee | 12/5/10 |
| Dear sprint customer, I have been with sprint since 2008- i pay my bill on time every month of order $150. they send me letters telling me that i am a premier customer blah blah blah, when i actually tried to utilize their yearly upgrade ive have more trouble then a little bit. apparently their customer service reps can lie through their teeth and as long as they dont write it in the notes there is no way for you to prove what they actually told you. ive been on the phone for over an hour with these people trying to resolve issues with no avail. rep RI32016 is the worst customer service agent i have ever talk to im my life. he was so rude that i am now looking for a new service provider. so Dear Mr. Dan Hesse, you can thank Ricky for losing 1 great customers!!! | |
| William Pillsbury | 12/6/10 |
| Customer Service at Sprint is HORRIBLE!!!!! I purchased 2 Samsung Moment phones for $550 each in FEB/10, I am having the most awful time with these phones, they freeze up, drop calls etc.... so I call Sprint to see what my options are because these phones are still under warranty, I am told that my phone can be replaced with the Samsung Intercept which retails for $399 less than what I paid for my phone!!! I am ok at first until I go online to Sprint.com and look at the reviews for this phone, they are BAD!!!! the phone is a piece of crap! and is not a compariable phone to mine, it is a lesser version of my phone so I tell customer service at Sprint that I am unhappy with the Intercept and I would prefer to have the Epic which is way more comparable to my phone I am told that will NOT happen and I will take the Intercept or NOTHING!!! WOW that is great customer service, now think about it would you take a lesser version of something that you spent so much money on??? didnt think so and I dont think I should have to my phone should be replaced with a phone that is of the same value as the one I have!! I am seriously thinking of going to VERIZON, I am sure this will not do anything but I need to vent! | |
| Bruce edmondson | 12/2/10 |
| customer service with sprint sucks they bill you and then bill you again in the same month and when you call them out on it they say it was a roll over charge or the service was interrupted. they cut the service off 4 days Pryor than the billing date. That is totally not fair when the bill is payed every month beware of the voice recording saying that your phone will be interrupted if payment is not made that day. Ive been with sprint for five and a half years this is the second time they changed the billing to get more money from me. The voice message will state that billing changes have been made to your account with out notifying you unfair. first time they got me for $1300 dollars in a 3 week period til i called and raised hell with the billing department. For those out there watch your billing statements carefully I have not received one in nine months. | |
| m. jones | 12/1/10 |
| titanic mistake! ten years of bs!!! there are so few positive comments about sprint on the sites i've visited i feel relieved to know i'm not alone. the exe's know exactly what is going on with this company and that alone is ample basis for resentment. for those who seek free phones and comp'd bills that's great sprint is your game! my self respect isn't appeased as readily. i'm ashamed that i can say i am familiar with wasting time and nearly everything said by others on this site in regards to sprint/nextel. it's like a new clown out of the car every every call to cc. the only way to get loyalty is pay for it. start looking for a new job boys. | |
| Ron Fountain | 11/28/10 |
| There is only one way to get this major customer service problem resolved and that is to contact everyone we know and let them know just how bad Sprint treats their loyal customers.If that does not create a change in thinking than we should all find another carrier ASAP. If enough people got together signed a petitioin that said, if Sprint does not change the way customers are treated, we will cancel our service immediately. I would beat that we might get some action. I had problems with them eight years ago and went to another carrier but I was told that things had changed. I live in an area where I need the Spirit service and I'm sure they know that but things have not changed. You get the same arrogant none carring individuals that seem to relish in knowing that you have a problem and they could care less. I could go on but what is the point. I this country we have the right to voice our opinion about those that exploit us and do something about it. It is up to all of us to put this problem to bed by joining forces in enough number to get Sprints attention. | |
| Mandy | 11/29/10 |
| Hello ,In the world of retail the customer is always right and every effort is made to resolve issues so that all parties leave the encounter satisfeid. Having had an encounter with Sprint customer service which lasted for over an hour and forty five minutes,I can say that if it had not been for Ray in Florida I would not be here now but on a flight to Kansas to see Mr.Hesse in person and inform him of the poor quality of Sprints customer service. There is a supervisor in New Mexico(Scott) who was verbally rude and indicated that I was wrong before knowing what my issue was. I am complled to tell all about the poor service I recieved from that call center ,and prehaps Mr Hesse needs to go on undercover boss and feel my pain | |
| GEORGE | 11/30/10 |
| ICOULD NOT BELIEVE THE OUTRAGEOUS TELEPHONE BILL I RECEIVED TODAY,I'VE BEEN WITH NEXTEL FOR OVER TEN YEARS AND NEVER GONE OVER MY MINUTES,THIS MONTH I WENT OVER MY MINUTES,AND JUST LIKE THE FEDERAL GOVERNMENT REGULATES THE CREDIT CARDS THEY SHOULD DO THE SAME FOR GOING OVER YOUR TELEPHONE MINUTES. | |
| Jennifer Rice | 11/22/10 |
| I was a long term Sprint member and always very happy. Last May 2010 my Blackberry stopped working, I was told I was eligible for an upgrade because my contract was ending, so I could get a new blackberry, if I signed a new contract. I was willing and even excited to do this. I ordered the new blackberry Curve- it arrived and worked for only a few hours. After trouble shooting on the phone with Sprint for well over 2 hours I was told it must be a defective phone and they would ship me a new one. It arrived 2 days later. This one worked for 3 hours then died also. After many many calls and aggravation, I was told my contract had ended so I could cancel my service with no penalties. I did this and went and purchased the iPhone. Now I am being billed for a Early Termination Fee! I was told by numerous people, all of whom I took their name and ID numbers (if they were willing to provide them) that I could cancel with no penalties. I specifically asked this so many times because I did not have access to my original contract- so I wanted to be sure I was getting the correct information. Now after numerous calls trying to fix this I am being told there is nothing they can do about it. I do NOT like my iPhone and wanted to switch back to Sprint this summer- but after being mislead I will be using Verizon, or another service. I am very disappointed in your customer service. | |
| MS DOTTIE | 11/23/10 |
| I HAVE BEEN A SPRINT CUSTOMER FOR SIX YEARS AND I AM VERY VERY UN HAPPY WITH MY SERVICE LATELY ,I HAVE HAD SIX REPLACEMENT LG LOTUS THAT ONLY LAST FOR A MONTH AND THEY WILL NOT REPLACE THIS CRAZY PHONE I ORDER A NEW PHONE AND IT DIDNT WORK AND THEY WOULD NOT SEND OUT ANOTHER UNLESS I PAID FOR SHIPPING ON A NEW PHONE AND CONTRACT.SO I RETURNED THE PHONE AND WENT BACK TO MY OLD LG AND HAVE BEEN HAVING TROUBLE WITH IT EVERY SINCE, NOW IT RINGS WHEN IT WANT I HAVE TO CUT IT OFF AND TAKE OUT THE BATTERY FOR IT TO WORK THEN IT ONLY LAST FOR A HOUR IM JUST NOT HAPPY WITH THE SERVICE IM GETTIN NOW WITH SPRINT. | |
| Jonathan Headrick | 11/25/10 |
| I have been a loyal sprint customer for a while and have never in my life seen a company that works like the way Sprint does. After wasting 50 hours of my life on the phone with sprint neglecting my kids and my girlfriend, I still had to pay for 3 blackberrys, when they claim to have a 30 day simple refund policy, within the first five days of getting the orignial Brand new 50$ blackberry I was promised. It turned out all phones sent to be were refurbished. From reading these complaints I must have gotten yalls old phones...that were sent back. I am furious and shocked that Sprint even has satisfied customers because there is no satisfaction here. Their call center operators are dumb, and have no ettiquette on how to handle customers, their tech support seems to be reading out of a manual and script, and worst of all every Supervisor I have spoken to, Especially a Supervisor of Account Services named KEMO, was rude and appauling. Because my services had been disconnectd once for less than a day, he informed me I was not a good enough customer to receive customer satisfaction, and I didnt deserve to be helped with my problem. It amazes me when its my mistake i take responsibility and they throw it up to me any chance they are able. Their mistakes are my fault, because I made 1 mistake...Sprint....Take responsibility, and realize who supports your company. you are the bottom of the cell phone companies, and I realize why that will never change. Remember you need to be getting as many clients as possible, and you do that that by pleasing people, not by making them feel unworthy of the the best possible customer service no matter who or what they are. Oh yea, and you are tightwads too! You gotta put money in to get money out!!! | |
| Michael Hutchens | 11/26/10 |
| Virgin Mobil a Sprint-Nextel owned entity has actively tried to charge me for services I have paid for. While the offshore customer service reps acknowledge that the account is paid and current they claim system problems and only express sorrow. Even "supervisors" have no power to deal with a problem. The company is, in my opinion, attempting to steal money from a long time customer. I would never again recommend that anyone ever use Virgin Mobil or even Sprint-Nextel. | |
| deka | 11/16/10 |
| Nice to know that after I quit working there and stopped services they still suck horribly. I'll never work there again and I'm perfectly happy with Verizon. they actually care about their customers and take great care of us. good luck Sprint. You're the Titanic. You'll need all the luck you can get. | |
| steven | 11/16/10 |
| I live in michigan and decided i wanted a Blackberry. The Sprint store sold me a Blackberry and i couldn't text or call when using the phone. So i stopped by another Sprint store and they said it doesn't work because i don't have coverage in my area and that the Sprint store that sold it to me, should of never sold me the Sprint Berry and i would need a Nextel berry. So i get a Nextel Blackberry and iv had to take it back 6 times in less than 6 months for repairs and replacing parts, of coarse they have to use used parts because its over 30 days old! It was 32 days old. And they take my nice shiny looking new phone and give it back to me looking like its 10 years old.....And it still doesn't work. I just drove another 30 miles to the Lapeer Sprint store and 30 miles back home. The Sprint employer told me my new phone wont turn on because it probably needs to be charged. Well its been charging for 8 hours and it still wont turn on! So iv been paying all this money every month for what? because my phone sure the heck don't ever work! And i love how the Sprint store tells me every time to make sure i answer the phone survey. Pretty dang hard to take a survey when i get home Sprint people! cause my phone never works!! I would like to know how Sprint can charge so much money for the awful service and garbage they sell? I will never sign up with Sprint ever again and i will tell everyone i no what kind of service Sprint gives. DOES ANY SPRINT EMPLOYEES EVEN READ THESE COMPLAINTS? Hey why don't you hire people who no something about cell phones! you jack wagons! | |
| Big Al | 11/18/10 |
| As an informative consumer, a person that loves feedback good or bad, I have to say I officially give up on the reliability of customer service provided by sprint. My family and I have been Sprint customers for nearly 10 years. I am appalled by the ignorance of the staff and am absolutely sick of their inconsistency. I write positive reviews often and am happy to write this review as it seems to be a trend. I often get a kick out of all these company's that have these fancy little programs and surveys that are distributed to get feedback from paying customers and wonder why I wasted my time to complete them, when there is NO effort in resolving any issues brought to their attention. All I can say is shame on you. | |
| Amy Shue | 11/18/10 |
| If I could give zero stars, believe me, I would!! I have been with the company for ONE month, and they can get nothing right. I have literally spent hours on the phone, everything from my mail in rebate, my first bill, and my activation charges were done incorretly. A good percentage of the customer service reps are nice as pie, but no one knows what they are doing. I feel like I am babysitting the employees to assure they are doing what they say they are, and when I call back, sure enough, things are not getting done. So disgusted, I refuse to pay them a dime, they should have me on payroll! | |
| AllTemp Htg & Cooling | 11/19/10 |
| My hat is off to Sprint/Nextel been with them since 2002. They have been wonderful to work with in the past and present. In this economy one needs a company that recognizes a valuable customer and is there with you when your in a tight pinch as I find my small company in these days. From my Account rep Stephanie Wilcox to the many customer service reps that help me with my account I'm one customer that is happy! We've seen the vast improvements of technology from the 1st 58SR Brick I truly loved to the latest Android craze.... Wow! I read a lot of unhappy people with a lot of griping , one has to think alot of it could be operator induced error maybe... You can't make everyone happy... | |
| TIM C | 11/21/10 |
| I have had sprint for quite sometime now.But Friday night I contacted them and again for 1hr and 30 minutes saturday and 45 minutes on sunday.After 3 days of consecutive idiotic repeat security questions and several employees and supervisors FRED AND OTHERS nothing was accomplished until the last 2 minute conversation on sunday. They would not could not listen that we couldn't get on line to access our OUR I SAID THE ONE I PAY EVERY MONTH ACCOUNT.Not theirs but they could'nt umderstand and kept asking security questions aabout in which i pay and called from my sprint phones.SO SPRINT YOU REALLY THINK YOU ARE OF ANY SERVICE TO ANYONE.HOW DOES THIS PHONE CALL SOUND CACHING CACHING CACHING I BELIEVE THAT IS 4 PHONE LINES TRANSFERRING TO ANOTHER COMPANY.OOOH OO YOU BETTER GET MAECO.YOU NEED TO TRAIN YOUR PEOPLE AND LEARN TO RESPECT THEM WHEN THEY CALL INSTEAD LET ME GET A SUPERVISOR TO HELP YOU WHEN IN THE NEXT THIRTY MINUTES.I f you can't take the heat hire another ceo and let them get fat with stock and do nothing but collect our payments from our I said our phone plans. | |
| Ann B. | 11/19/10 |
| For those of you on a "family plan" with Sprint - beware! Yesterday I received a letter from John W. Carney, Senior Vice President, Consumer Marketing letting me know that I've made some 'changes' to my account - the one of four phone lines associated with my account now has a two-year contract. What is so FACINATING about this is that I did not give permission to ANYONE to extend contract on any of the four lines I pay for in our plan. We all know that getting a "deal" on a Sprint phone always requires the signing of a two-year contract. My step-daughter worked with a sales rep - Greg B. Irwin, "Lead Retail Consultant" - at the Lakeline Mall Sprint store (#1057) in Austin, TX. Somehow, he managed to bypass the user name and passcode I set up on the account, and sold her a phone with a discount, and extended the contract for another 2 years, and changed another $18 to "activate" the new phone. I actually went to the store today and talked to this "Greg." Throughout the entire conversation, he never once offered any kind of apology for breeching the security on my account, and was told the only that the only way to cancel the contract is to return the phone (my stepdaugher had been using it for 2 weeks), AND pay the additional $75 discount given on the purchase. I asked him up front why he simply didn't just CALL ME, since my phone number was clearly on his computer. He offered nothing, and simply didn't respond at all. Is this how Sprint does business? Based on what I'm reading on this web site, YES! I'll be writing a letter to corporate, but as any of you working in Corporate America know well, the customer is NEVER RIGHT. Customer Service be damned - did we make a profit?? | |
| Bart LeSeur | 11/10/10 |
| I have a Samsung Moment, Do Not buy this Phone it is a piece of Junk! the service technician in Palmdale CA. said that the charging port is malfunctioning,the customer rep at the store said it is the software. they tried to give me a refurbished phone,I refused. I requested a new phone because I purchased a new phone. I did not get my rebate,because the staff at the Brooklyn store did not submit the sales recipt. I was promised a phone call to resolve the issues yesterday, no one called. All I get is lip service and double talk. | |
| eric | 11/10/10 |
| I've had nothing but problems with my HTC EVO from the day I got it, more specifically... problems with Sprint's service as it relates to the phone. There's also the extra hidden costs you get hit with they don't advertise and the actual service is nothing close to what they advertise it to be either. I am on my 3rd Evo in only 5 months and I don't even have it yet because Best Buy doesn't keep them in stock. I have a piece of crap Samsung loaner phone (that also doesn't work) for the next 2 to 3 weeks until another Evo comes into the closest Best Buy store, which by the way is 180 miles from my house. I've made dozens of calls to both Sprint and Best Buy and gotten nowhere, so ten minutes ago I went back to Verizon Wireless. I was with Verizon for 10 full years and never had the problems I had with Sprint in less than 5 months. Sprint doesn't care about it's customers at all!!! Sprint's corporate office has done an excellent job of insulating themselves from being contacted by any of their customers. Sprint's customer service departments have all left me hanging with a phone that doesn't work, phone and data services that don't work, and ended up costing me about $1000 just to end my contract after only 5 months just to get away from them. I warn everyone I meet about Sprint and am happy to tell anyone about how much they cost me and in the end got nothing. Sprint doesn't realize I have a captive audience twice a day that will hear about this until I feel I've gotten my money's worth. That's gonna be a long time for sure. DO NOT BUY A SPRINT PHONE... DO NOT USE SPRINT AS YOUR CELL PHONE COMPANY... WARN EVERYONE YOU KNOW!!! | |
| Jeanine | 11/10/10 |
| December 2009, I went from a happy 18 year customer with US Cellular to Sprint. The reason being is that I have 2 college students and needed plans with data. US Cellular plans were not affordable at the time. Purchased 3 phones. 2 Blackberrys and 1 Samsung Moment. I also pay $7.00 PER month, PER phone for insurance. From the beginning the Samsung Moment has not worked. I have taken it in to be worked on too many times to count. Always with the same problem. Phone pushing buttons when I am talking, going to mute, going to speakerphone or just hanging up. The last time I took it in, they had the phone for about 4 hours. They said they were doing a update. O.K. Maybe now the phone will work right. It is now worse than ever. Not only does it do everything it used to, it now does it more often. And it Pings all of the time. After 11 months of dealing with this phone, I call Sprint and tell them I want another phone. They inform me that I can not upgrade until next month. And then I have to sign another 2 year agreement. Why is it that I sign a contract with a company and purchase a phone that should last me 2 years. Because the phone they sold is faulty, and they are not supporting it. This phone is still under the manufacturer warranty. So...tomorrow I am switching back to US Cellular. They now have affordable data plans. I can switch all 3 lines and pay about the exact same amount as I am paying with Sprint. However, I must pay about $300.00 to get out of the Sprint contract. That is o.k. I will gladly pay to not have to deal with a company that offers NO customer service and sells inferior products to their customers. I had heard about Sprints poor customer service before I left a company that I had been happy with for 18 years. That is what I get. One more bit of information. I have spoken with 7 different account specialist in the last 4 days. Everyone of them took down my information, promised to get with a supervisor and call me back. I never heard back from any of them. Then I would have to call the 800 number and start ALL over again. If anyone with researching Sprint, please do your self a favor and go with another provider. My husbands company uses Sprint, and I am sending all of this information to their HR Director. Hopefully, they can take their business elsewhere. I feel in todays economy, people are working so hard for their money. And companies should be doing a better job in taking care of the people who take care of them. Some do a really good job, however Sprint is NOT one of them. | |
| stephenkolmer | 11/10/10 |
| sprint is losing so many customers over there bs and they will eventully learn that people get tired of being lied to. There are too many carriers that want our bussiness and after 7 LONG years we are ditching sprint. Tired of the lies and the games. We will find someone who wants our business | |
| FRANCIS MEYER Yeah YOu should know who I am! | 11/10/10 |
| I did not mind sprint much, I would have to say i liked or loved the service for 2 Years, UNTIL THIS YEAR! It only took 10 months for me to despise sprint. Thanks for taking care of your Military members so glad we can fight for your freedom to screw people over. “The short version.” In the last 3 weeks my Samsung moment has failed to call 911 twice. 2 times. Sprint has replaced this Samsung Moment 4 times. It failed October 14th 2010 to call 911, Sprint then replaced phone on October 18th with another Samsung Moment, November 9th it fails to call 911 again. We signed up and go this Samsung Moment Jan2010. It has had problems since. I had 30 days to exchange phones but when I went to the store in Oklahoma on the 30th day, they said I could not. I called Sprint and they said I could not and replaced the phone with another Samsung Moment which did not work the same as the others. My husband was in the middle of Military transfer to a new duty station so I did not keep coming to complain, I was busy moving. My Samsung has been replaced 4 times in 3 different states. Oklahoma, Over the phone, Minnesota and now Illinois. The phone has not worked in the same way. Not only does it fail to call 911, it fails to call other people and or drop calls, it goes on data lock down. I went to the Sprint store Gurnee mills mall on November 9th the employee told me it would be a waste of my time to have them look at my phone unless the issue recreates itself for them, it does not exist. They refused to fix my phone after I told them it is their job as I pay insurance for this service. I went home, I called Sprint I talked to several people –Nov.9 325pm Terrance who promised to call and fix my phone over the phone who never called back at 630 like he said he would. Nov. 10th 8am-9am, Tamika- who offered me an upgrade to Samsung Epic for 250.00, Jason who refused to transfer my calls to a supervisor. Michael who sent me to account services, Lynn- in account services who offered a 49.99 refurbished Blackberry, Jason – Who said it is the stores problem to fix my phone- I am Done. Sprint can replace the phone with their Samsung Epic offer at no charge for all my inconveniences or they can terminate my services and waive the termination fees for all my troubles. I have contacted the BBB, The FCC for refusing to fix my phone at the store, THE ATTORNEY GENERALS OFFICE in ILLINOIS and since my home of record and drivers license says Minnesota I will be filing with the Attorney Generals office there. I Know she loves sprint! | |
| Zackarias Sharp | 11/8/10 |
| We were looking for a new cell company to go with and decided that after looking at their map of coverage that Sprint would work for us. We live in a rural area and was in the good coverage area at our house. That was going to be fine since my wife and I both have to drive into the city for work. We paid almost $200 to get phones and was told that we had the 30 day trail to try them out and to make sure we had service and if for any reason we didn't like the phones or didn't have service we could return them and get our money back. I called and activated the phones and nothing was said about us being in a no service zone until the phones were activated. I had 5 different reps tell me that I was not going to have service and I should have never opened an account. I couldn't cancel the account then because the numbers are used for my business and I had to have them stay activated. Out of the many people that I have spoke with, only one could speak and understand english. It took for ever to get someone to understand that I needed a return kit. One rep tried 3 different times to turn my numbers off. I finally received 2 return kits and was told that when the equipment was returned that they would credit my bill the refund. It took speaking to 3 different people before they understood that I wouldn't have a bill because the account was close. Wait.... it gets even better. Have they received the phones I was charged a $70 restocking fee. That was never mentioned to me one time in all the times that I spoke to someone about a return. I opened this account the beginning of Sept. and I have recived one credit for $83 for one phone. I have emailed, called and nothing. If I don't get "I don't know anything about your account because you do not have one " then it's "you were given a credit for both phones in the middle of oct, if you don't have them you need to speak to your credit card company". I received and email I can't even remember when saying that I received both credits and that I would be refunded the restocking fee in 3-4 billing cycles. I know I could have made this story shorter than longer and I apoligize for that but the moral of this long story is don't use sprint. | |
| Lauren | 11/9/10 |
| After an exhausting morning of trying to get someone from my local sprint store on the phone and getting either put on hold for 5 minutes at a time before the machine told me no one was available to take my call or hung up on by an associate with no patience, I finally called this number. A very helpful gentleman by the name of Simon got on the line and happily answered all my questions, as well as apologizing for the way I'd been treated. I will only be dealing with him from this point on. I've only been with sprint for a short time but everytime I have a problem it seems to be impossible to get ahold of someone willing to HELP me. Simon, thank you for your HELP, as I expressed to you on the phone it was such a relief to have someone HELP me instead of giving me the run around that I've come to expect from Sprint. Employee ID- CC527307, I suggest if you have a problem you turn to him as well. | |
| Donna Cyr | 11/2/10 |
| I've been with spring/nextel for almost 2 years - contract is coming up for renewal and I don't think I will due to the lies and deceptions from two different stores in Danbury, CT. The one on Newtown Rd, Danbury CT where I signed the contracts, told me that after 1 year I would be eligible to upgrade me phones at discounted rates. But a year later due to bad batteries I went to upgrade and was told "oh no; that program does not apply to phones with Nextel capability". However now almost 2 years later another store has told me that I've been eligible for the upgrade for over a year now HOWEVER I HAVE TO UPGRADE TO ANOTHER 2 YEAR CONTRACT TO RECEIVE THE DISCOUNT. What kind of benefit is that!!!! If I was getting a completely NEW contract I'd get the phones for the "discounted" rate anyway. However we went to the Danbury Fair Mall store in Danbury, CT because my daughters phone would not take a charge (we tried two different wall chargers so know the problem was in the phone). When I purchaed this phone a year ago I bough tthe TOTAL PROTECTION PLAN for $7 per month on her phone because she is a teenager. However when we went to get the phone fixed, they told me there was no protection plan on her phone nor have I been paying for it. I told them I knew I got the protection and to please double check. The manager became rude and said "go get your bill and prove it". Funny... when I went home and viewed my bill, there was the charge for the protection on her line. These store people will lie straight faced and deceive and say anything to get you to pay for another phone and/or upgrade your service. They do NOT as the saled rep stated to me, have the best interest of the customer because they want repeat buiness...... they just want the sale at all costs. SHAME!!!!!! | |
| susan saysongkham | 11/4/10 |
| I have sprint for over 7 years. i upgraded my phone with sprint. I thought that i will be with sprint forever anyways y not upgrade my phone with them. After i upgrade my phone with sprint. My phone cannot receive or sent pictures to my friends and family, when the plan i have on my account have supplie the picture phone and not only 1 phone, its both my phone line on my account. I have went to the nearest sprint store and try to get it repair. I waited at sprint store like an hour they could not fix the problem. They told me to get a phone from asurion because i have protection on my phone. I did that and paid 50 dollars each for both my phone lines. thats a $100.00 dollars. I receive that phone and still have the same problem so they told me to call the technician and i did. They walk me thru all kind of step and still have the same problems. So they offer me a replacement phone from sprint and the same kind of phone. I receiveed it and still the same problem, actually it got worse. When i talk on the phone i can hear myself speak it sound like an ecko on my phone. I went on online and chat with sprint. They tell me to do the same thing i did already,(sprint store, asurion, and call technician). They say that they cannot offer me a free phone and i wasnt eligable for an upgrade. All i ask was, if i can have a phone that actually work like a normal phone that what my money is paying for every months and im never late on my phone bills. All they can offer me was a $50 dollars credit on any phone i want for the regular price of a phone or get another replacement phone. I told them y would i want an replacment phone if its all its gonna do for me is give me the same problem and y would i have to pay for a phone when it wasnt my fault. Its the sprint phone that is bad and have bad service. I even talk to the supervisor and they couldnt even do anything for me. I ask if they could help me or offer me anything then can i get off the termination contract fee so i can go to another better phone business. They couldnt do that for me either. They wanted me to buy another phone and come out from my own pocket when i already pay for the asurion phone and still same problem. I would never recommand anyone to get sprint as there carrier. They sux!! COSTOMER SERVICE SUX!! ALL THEY WANTED WAS FOR YOU TO SPEND MONEY ON THERE PHONE WHEN THERE PHONE IS NOT GARANTEE WORKS NORMALLY!! I HAD TO REPORT THEM TO A BETTER BUSINESS BEAUER!! | |
| Cassandra Johnson | 11/5/10 |
| I was told one think and sprint is doing something else. They never talked about the referral plan that was often to me I brought 4 new customs to them. Yes then did offer me 50 dollar but that was not what was told to me. I would like to speak with someone else about this. I don’t think that the president of the company know that the associate are treating customs this bad. I told the young man about the phone that I have he just ignore me when I told him about the phone, He was only worry about what the arrangement that Tammi McCants had set up neither of them was worry about the phone that I have now or the referral that I was to get for bringing in new customs. I would like to speak with some one else. Thank you Cassandra Johnson To whom it make concern this up most ridicules phone company I have been dealing with for over the last several year I have talked to the RUDEST associate there. I have been talking with retention for the last week a more. I was told that my bill was going to be credit for all that I went though to get a phone on an up grade. I have gotten text that my service is going to be cut off if I don’t make a payment. Surely on Friday09/25/2010 I can not call out. Why would anyone tell you one thing and do another thing. I would like to speak with the president of this company I have preferred people to your company and I have not gotten a dime for this you are lairs when it come to keeping your word. If this the way that you treat people that is a SHAME I will be looking in to another company I have ask to be set on a payment plan. If something it not done i will report this the phone that up grade is BROKE | |
| Romero and Kesha Ross Grady | 11/2/10 |
| My name is Romero, me and my wife have been with sprint for about 10yr's plus and our contract was up in September, more than likely we will not be renewing contract. The last 2 years with Sprint has been horrible, customer service, retail service, products etc. From 2008-2009 I went through 5 Instinct cell phones, lost contacts due to store manager sending business contact to a stranger cell phone... just horrible service ! My wife went to sprint store in Rockford ,illonise and was told to leave the store because they BROKE THE CELL PHONE,and if she didn't leave the police would escort her out WOW...!!! I just recently lost my Intinct HD ( the phone was better than regular instinct but still had alot of problems )so they send a new cell phone from asurion for $100 bucks, I get the phone and contact would not sync to phone from network so i called sprint and they put a ticket in to have it repaired... First of all sprint would not contact on up dates, customer didn't leave correct notes... just redicules !!!!! Sprint need to clean house and start completely over...CUSTOMER SERVICE, MANAGERS, STORE RETAIL SERVICE COMPLETELY SUCKS !!!! | |
| Jennifer Concholar | 11/1/10 |
| Sprint is the most dispicable company and hope you go bankrupt. There is no rating low enough for your service. Your costomer service is full of liars and disreputable people. No one should use SPRINT as a carrier. I have been a customer for a long time, until about six months ago when they sent be a $300.00 bill for a $30.00 monthly rate. I AM GOING TO SUE YOU. SPRINT YOU WILL LOOSE ALL OF YOUR CUSTOMERS WITH THE LACK OF SERVICE YOU PROVIDE. GO OUT OF BUSINESS. | |
| DISGUSTED & THEN SOME | 10/31/10 |
| SPRINT HAS DONE IT AGAIN. THIS TIME NOT EVEN THEIR NEW DEVICES WILL SAVE THEM FROM GOING OUT OF BUISS. IF THEY DONT DO SOMETHING QUICK TO CHANGE THE WAY THEY CONDUCT SERVICE. I HAD TO GET A PREPAID WHILE MY SERVICE WAS SUSPENDED DUE TO LACK OF COMMUNICATION ON THEIR PART. I LOVE VERIZON, YOU GET COVERAGE EVERYWHERE FOR ABOUT THE SAME PRICE & THE CUSTOMER CARE ACTUALLY WENT THROUGH TRAINING BEYOND WHAT I WAS TOLD BY SOMEONE WHO WORKS FOR SPRINT. MOST SPRINT EMPLOYEES DO NOT HAVE SPRINT, AS THEY ARE WORTH 40 BUCKS A MONTH @ BEST THAT INCLUDES EVERYTHING DATA UNLIMITED. THEY ARE GOING DOWN HILL FAST ACCORDING TO ONE OF THEIR EMPLOYEES, I CANNOT DISCLOSE THE NAME, BUT THEY ARE LOSING CUSTOMERS FAST!!! DO NOT CHOOSE SPRINT, THATS ALL IT IS....A SPRINT TO HOLD YOU OVER UNTIL YOU CAN GET A REAL CARRIER. THANKFULLY, I HAVE NEWS FOR ANYONE INTERESTED IF THE WANT TO BREAK THEIR CONTRACT WITHOUT A PENALTY. POST HERE WITH YOUR EMAIL, OR NUMBER * I WILL CALL YOU/CONTACT YOU AS TO HOW TO LEGALLY! HANDLE THESE MORONS. I WILL CHECK THIS PAGE 2 TIMES A DAY & HELP ANYONE (MOST) THAT HAVE BEEN TAKEN, THANKS FOR READING. THE ECONOMY IS BAD ENOUGH, WHO NEEDS THIS STUFF. THERE ARE MANY LOOPHOLES, TRUST ME! DISGUSTED | |
| Anthony Headen | 10/29/10 |
| I have been a Sprint customer since 1998 and I am very strongly considering switching to another cellular provider. I purchased an EVO on the day they where released and within hours I had to return it because it was defective, I was given a replacement phone. 2 weeks or later, well within 30 days I started to have problems maintaining my network connections, this went on for weeks, after about 4 visits to the local store and having them reprogram my phone and having talked to tech support and reprogramming the phone 3 or 4 times (totalling around 7-10 reproframmings) it was determined that the phone was defective and I was sent a refurbished set. Upon receiving the refurbished phone I tried 4 times to add it to my account but couldnt, it was still attached to an account, I ended up returning the very same replacement phone that I was sent, I have yet to receive a second replacement phone. Today I contacted Sprint and was told that they didnt know why a second replacement was not sent out but that they would send it, I asked if I had to receive anoher EVO and was basically told that I didnt have a choice that a 4th evo would be sent to me. I feel that as a customer who has been wih Sprint for so long, and most importantly a customer who has paid my hard earned money, that after having three defective phones that I should be able to choose the phone of my liking up to the amount that I have already spent. Why would I want anoher EVO? When do I as the customer receive options regaeding where the money I spent goes, Sprint isnt giving me anyhing, its was paid for at the time of purchase and over the 10+ years the money I have spent to remain a customer. I would like to have someone within the corporate offices contact me to explain why I can not have the option to up or downgrade my phone based on the amount of defective/unuable EVOs ai have already received. To make matters worse.....it has been over 5 monhts and I still have not received my rebate. If some form of resolution cant be reached, I will become a Verizon or AT&T customer real soon. Please conract me at aheaden23@hotmail.com and discuss. I do not wish to leave but I feel very cheated and as a loyal customer unappreciated. Please do not take my loyalty/kindness as a weakness. | |
| PClark | 10/27/10 |
| This is the worst service ever, I can't wait until our contract is over so we can take our $180 a month and give it to a company that stands behind there customer service. My company phone is through Verizon and I would prefer them anyday over Sprint. We have been with this company for about 15 years and over the past year the quality of there service has gone down hill. I'm going to make sure this feedback is posted in all of our local newspapers, facebook, and twitter. DO NOT CHOOSE SPRINT AS YOUR WIRLESS PROVIDER. They suck!!!!!!! | |
| kathy | 10/27/10 |
| I have tried 3 days trying to get an answer as to why my new ph (not even 3 wks old) will not work in the bldg I work, as well as lost calls, or the fact that persons cannot hear me. I have been given the run around for 3 days---even transferred to a tech rep who eventually clicked me back to the main no after I waited 10 mins for he to check on the service output"" in my area! Furious. Only one person named Steven called me back to try and help but that did not happen. Folks on your cust serv line are short and un-caring. With the exception of Steven no one cares about what I am going thru. The ph was purchased outside of a store and I want to return it and get a new one that works; but was told to go to a store to do that. How will that work when the ph was not purchased there? No one could even answer my ? of will someone help me thre if I did not buy there. I so hope someone will call me to tell me what to do. I have verizon personally and am trying to have the co. I work for switch as I have never had an issue with them. It just stinks to not be able to answer my work ph in the building. Oh yes, I forgot to mention that I have to go outside for the ph to work. Cute!! 301-346-1202 Thanks | |
| Eric | 10/26/10 |
| Dont be fooled by the cheaper rates, there is a reason for it. Stick with Verizon for the best service | |
| SPRINT IS HORRENDOUS!! | 10/22/10 |
| A formerly loyal, 12 year, sprint customer with Sprint -- is now looking to cancel, from being treated poorly by Sprint at EVERY level of the company. Don't give them a nickel, they don't care about customers, don't help their bottom line. | |
| Demetris Lawson | 10/22/10 |
| I have been a customer with Sprint now together with Nextel for 7 years and spent a lot of money on cell phones and billing. I have a Black Berry Tour that has never been able to receive picture mail. I have spent countless hours on the phone with all of their departments to find a solution to my problem and their special support team called me to resolve the issue and now they tell me its nothing they can do. I ask to be accommodated with the EVO and tell me to pay for the phone and I refuse to spend another penny on a sprint phone. I feel this is an accommodation they can make for me being that I've never complained nor do I ask for adjustments on my bill. I feel this the least they can do. I can't find a number to the corporation nor an accurate address to file a complaint in writing. What type of business is this? I am totally dissatisfied with this service. I guess I have to get an attorney to file suit to get out of this contract and get a refund on this horrible phone. | |
| I hate sprint | 10/20/10 |
| sprint sucks! Don't ever get service with them. | |
| Stacey Morrison | 10/18/10 |
| I would caution anyone considering a switch to Sprint. I was with ATT for approx. 4 yrs. Prior to that I was with T Mobile for 3 yrs. I didn't leave either company because of customer service. I left T Mobile b/c most of my friends and family were with ATT, so it was cheaper b/c many mobile to mobile calls were free. I left ATT because I wanted to have a family plan that included everything (calls, text, data). I can't express how sorry I am that I made that choice. It has been problem after problem. When my phones arrived, I called to have my numbers switched to the Sprint phones and activate my phones. The representative told me that I had a PIN code on my account. She couldn't do anything for me if I couldn't tell her the PIN code. Because I didn't create the PIN code, I couldn't provide it. I was instructed to go to the Sprint store where they could change my PIN code and activate the phones. The only thing they were able to do was change the PIN. Back to my house I go. I called back with a PIN I had created this time. The rep took the info and said phones should be ready within an hour. I wait and wait. After more than 2 hours, I call back. This rep kept me on the line for about 15 minutes and never could help me. I requested that he transfer me. I was transferred to rep that quickly discovered the problem. They were waiting on a PIN code from me for my ATT account. They had my phone number.....Why they didn't call???? So finally my phones were up and running at 10pm. I was charged for this day of service. A little perturbed by this, but it only gets worse. When my first phone bill arrived, I was billed for services 2 days prior to even receiving my phones. I was also billed for 6 activation fees when I had only ordered 5 phones. I wasn't even aware of any activation fees. When I ordered my phones, it showed only my monthly fees. I brought my phones and my bill to the Sprint store. I told them that I wanted to cancel if the issue with my bill wasn't fixed. They don't have anything to do with billing or canceling accounts. I once again contact Sprint customer service by phone. I was still within my 30 days. I let the rep know that I want to cancel before my 30 days is up if Sprint can't remove the activation fees and the two days I didn't have service. She says that it can all be fixed and gives me the amount I will owe after the credits. She says that I will see the credits applied within a few days. After a few days, I find only the 2 days of service credited to my account. I wait, and my new bill arrives with the amount forwarded and still no other credits applied. I call at least once a day trying to resolve this. I find out that anything over $25 needs to be submitted for approval. This is probably info I should have received when I was still within my 30 days. Convenient right??? Now I'm no longer within my 30 days. Each rep told me that they needed to investigate and would call me back. I think a total of 5 reps told me this. I never received a call back from Sprint. Marie in account services screamed at me and told me, "Sprint didn't promise me nothing." She was supposedly a supervisor. I told her that when I was still within my 30 days, the rep informed me that I would receive the credits and even quoted me the amount I would owe. The last person I spoke with gave me her direct line because I reported that none of the reps ever followed through with a return phone call. Guess what??? I'm glad I got the direct line because she didn't call back either!! The lesson here....YOU GET WHAT YOU PAY FOR! Sprint is a little cheaper than the other guys but NOT WORTH IT! Update since this review was written: I have called the direct line that was provided to me by Rachelle. I have left a message and still no return call from Sprint. | |
| julio a | 10/18/10 |
| i have been customer whit sprint for 4 years having problem whit i580 nothing mayor like every boby execive billing end drop calls messages getting tome a day later and stuff like that but u know that dint bother me but a this time i have been in the store 4 the last 2 months for the phone going bad sayin rms sim in progress talk to several people trying to get a decent discount and nothing same as every body they heard u transfer u but no solution what so ever im moving in 4 monhts toi a new company that recently star en california called metro pcs whit its seen to be better that sprin whit i agree whit many of u guys shoultake the r and the out of their name will try to do some thing whit my account 4 a acouple day if not a good deal ill wait 3 months and move over | |
| Disgusted with Sprint | 10/19/10 |
| Last week during an online chat with a Sprint rep I was told that with two rebates I would get a free phone and free car charger. Called today to activate my phone and the Sprint Cus Svc did not want to honor their promise to me. I am so frustrated! I also spoke with them earlier today to ask why they are charging me for next month's billing cycle and they said it was normal policy when you upgrade your plan. | |
| Linda | 10/7/10 |
| I have been a Sprint customer for 9 years and it has not been without technical nor administrative issues. However, I have always found the customer service in the stores, phone and at the corporate level to be very accommodating for me. My issues have always been resolved to my satisfaction in a very professional manner. I remain a satisfied customer except for hoping for better reception in my home area. | |
| Matt | 10/7/10 |
| Shortly after 8 o’clock this morning, I called the customer service line for assistance with yet another problem with my phone. A female representative answered the phone and asked the usual round of questions. She then asked for my PIN number. I told her the pass code was shadow. She answered with, “That is not a number. Can I have the answer to your security question?” I replied, “Shadow.” I heard her say under her breath, “DUMB IDIOT.” I remained calm and asked her if she had just called me a dumb idiot and after a short pause she told me that she was not talking to me. I inquired further as to whom she may have been talking to since she was on the line with me and no one else. The call was then disconnected. I am not accusing her of hanging up because I do not know for sure what happened to the call but I can assume that she hung up on me. I have read the Sprint Nextel Code of Conduct and it is very convincing. However, what good is all of that if the employees treat the customers the way that I was treated this morning. This makes me wonder if there are other customers out there experiencing the same negative treatment. So I leave you with this. Why do I continue to support the Sprint network each month with a large sum of my hard earned cash? What is the reason that I put up with my less than acceptable phone and now, incredibly disrespectful customer service? I am expecting a response that can answer these questions for me and mitigate this situation to a point that makes me feel like it is worth it to stay a loyal Sprint customer. If I am not swayed back to Sprint I will not hesitate to let everyone that I can know exactly how Sprint has treated me and I will not stop until my story is told to everyone with a listening ear. | |
| Tikisha Harris | 10/5/10 |
| I have only been a Sprint customer since May 2010. I have the HTC Hero and the phone sucks I have had to have the phone replaced 4 times.I have asked for a different phone with no help. They keep sending me back and forth to the stores.I have a full time job and kids I don't have time to keep running to a store. My last phone lasted not even two weeks.If I dont get another phone I will be canceling my service and getting a lawyer also.I will also contact the news and BBB.The customer service reps are very rude also management. Tikisha 678-358-2634 | |
| jamie | 10/4/10 |
| I know so many individuals that now have another carrier and are happy with the all around service. I switched from at&t to sprint. I am closing in on 40 yrs. old, and choosing sprint has been a nightmare. I was told i would have best coverage for my area. I have extremely poor service/signal strength. I chose sprint because in my area the coverage map showed best coverage. Turns out its very very poor coverage, and i mean within a 15 mile radius. I have lost hundreds of dollars through failed calls, as i am self employed and own a small construction co. My daughter has had trouble reaching me, too many times to list. Texts fail often. customer service sends you in circles, and says towers are down, supervisors are not in, transfer me to the finance dept. when i need tech support. The reps will not give you their employee identification number, some wont even tell you what state they are in. wonder why? I have been on the phone with sprint about 20 hours in 2 and a half months... at minimum, more actually. I have kept a log of all i have talked to. Its pages long. I invested about $300 in phones and activation fees to get started, so i am trying to work through the very poor all around service i have experienced, as no one else will use these phones. I recently had an incident with a tech beyond poor service. i will not say what happened exactly, sprint knows what it is. I am spending all my free time persistently to get to the bottom of this particular problem. I understand normal human beings work for the company, but the company itself has more issues than any other company i have ever dealt with, this includes all other companies combined. | |
| Shawanda Davis | 10/3/10 |
| The service is okay. The representatives are bad. That includes the store and the phone representatives. I really don't like the fact that the insurance company charged me for a "new" phone and they sent me a defective phone. What type of mess is that? How is that exceptable? Do you honestly think that ploicy is far? If so, you are seriously mistaken. The 12 month warrenty doesn't matter. It's not right and I think Sprint should handle this situation better. | |
| Judy Goodson | 10/3/10 |
| I have a Sprint Costumer sisce 2003, these folks are no consistant at all. Everytime we change our plan they never live by what they have told you on the phone. My husband has told me to not change the plan, but to leave it alone. However when things change you need to. Such as Text messaging, I recently changed the paln, and was told I would get the first month free and not be charged for a cancellation on the phone we were not using. Well we got the bill it was not what we were told it was un-beleivable and I mean a stinker. When I called I was hung up on 4 times, because they did not know what they were doing not because I was mean. And Of course they to did the ole double talk. I going with verizon. Sprint is to stressful to deal anymore. I cannot take the always having to listen to the crap about their poor customer service skills and training of the peer and bitter blame game. See ya Big Ole Buckets Of Duhhhhh. | |
| Yona | 10/2/10 |
| I made a mistake being sprint customer and as of today I am willing to pay the fee to discontinue. Sprint charges late fee and account spending fee. I am ok with late fee but charging for spending whatever sprint calls it not right. I called sprint to wave this fee they told me I have to enroll direct bill. I explained to them last time I did they try to take $ from my acc $10,000 when I called they apologize and said it was a type o. So I cancelled this direct bill things. Now they were charging me for the last 3 years for not Singing up direct bill. When I call they hung up when I went to store their customer rep not pleasant so they left me no choose but to exit. Now I'm AT&T and so far so good. Oh the iPhone is the best va the HTC I had with sprint. I have over three line with sprint I pay them over $250 every month for last three years but refuse to give me credit for $5.00 for not enrolling direct bill. That's all I will make sure all my employer go to AT&T currently we use sprint guess what I am the account manager I will make it happen in one month. Currently my employer have over 1,000 line with sprint. | |
| BARBARA C | 9/28/10 |
| I have been with sprint for 5 years and. Thay went down hill all thay do B.S people just don't bother after this contract is up so are thay !:-( | |
| K White | 9/23/10 |
| You pay $7.00 a month for insurance per phone with Sprint and when you have to file a claim it is the most outragous experience ever!!! You are told on Sept 18th 2010 you will receive a "new phone" for the 2 month old moment phone that you purchased in July 2010 with a additional $100.00 deductable, however you receive a refurbished phone on Sept 21st 2010 that was sent in on someone elses claim,and that phone is still broken. Now you have 2 broken phones and when you call Asurion(insurance company) they treat you as if you are trying to rip them off. When the Sprint store techs that repair phones for a living tell you that you need to return that phone"It is Broken" and have another phone sent Asurion should not give you grief by reciting the polocies and procedures!!Step out of the box Asurion and take care of the customer. If you take your Cadillac in for repair you don't expect to receive back a Volkwagon and that is how this phone insurance company works. After 4 hours of explaining and many transfers I was ready to change phone companys and I have made inquires. I have been a customer for 5 years with you Sprint and I have some advice FIND A DIFFERENT INSURANCE PROVIDER before your valued customers leave. | |
| karmen pettit | 9/21/10 |
| Mr. Hesse, My name is Karmen Pettit, I have been a Sprint customer since 2005, and I have been thru a lot of issues with you company long before you came on board, but nothing like what I experienced On Monday, September 20th , 2010. I recently purchased a data card, and had decided to switch the service to a phone since it was set up as a number. I SPENT MY ENTIRE AFTERNOON ON THE PHONE WITH CUSTOMER SERVICE, something that only takes a few minutes, turned into an adventure. I was on the phone with a representative by the name of Stephanie, rep id 2565, who had me on the phone for 30 minutes, then decides to tell me she never pulled up my information! Because of hat happened yesterday, my boyfriend missed his flight, and we were at the airport when the only representative that we had spoken to Finally got the request correct, but we were watching his plane take off. This is the worst customer service I have ever experienced from Sprint!! I shouldn't have to ever go thru this again, not only me, but any sprint customer!! | |
| louise halsell | 4/8/10 |
| We have been with Sprint since 1988 and have loved the service provided but now that you have this touch thing we have found It is very hard to get service and now that my daughter's safety is crucial I am very disappointed in Sprint Michelle lives in New York (917-548-4996) She has Multiple Sclerosis and has a difficult time getting around She has made it to her local Sprint store and exchanged out several of these touch pads phones but they all have failed very fast. She tried to switch to another kind but could not. Today she made it to the Sprint store and told she had to come back tomorrow to pick up another phone. Even if she paid for delivery they refused to accomodate her needs So please institute a policy for the disabled to use your services because this is extremely frustrating and my daughter refuses to complain but it is I who has to hear about the falls and the pain she has and I who has to worry if she will fall into the path of a subway car. Thank you Louise Halsell 330-535-2633 cell-330-926-8617 | |
| Jacqueline R. Wasson | 4/8/10 |
| Dan Hesse, I have been a sprint customer for I don't know how long but a long time. However that will come to an end when my plan ends in January of 2011 and I wanted you to know why. Your Supervisors don't seem to care. I go to pay my bill today and much to my surprise it is $300 plus dollars. I look and I am being charged a $140.00 roaming fee. I have never roamed on sprint since I started with your service and if my phone would ever say I was roaming I would hang up. I am currently sitting on hold after now speaking to my 3rd person. Her name is Vita Smith she is unwilling to remove all the charges even after I asked her to look at all my bills and see that I have never roamed since I started with sprint. She is now trying to investigate and so now she will have to get back to me. Then they are telling me I was roaming in Dallas. Does that seem right to you???? I have been in Dallas and used my phone many of times and have never incurred a roaming fee. Unless this is resolved I will be leaving sprint when my contract is up Never to return. I assure you I won't forget as I have a memory of an elephant and I am furious. Sincerely, Jacqueline Wasson | |
| Rebecca Cord | 5/10/10 |
| As far as getting addresses and trying to change or terminate services Sprint-Nextel - which I have used for 8 years is horrible. I can't find or get in writing anything. The State of Texas and The State of Minnesota are sueing Sprint. | |
| alan stevens | 5/28/10 |
| Everything about this company is less than poor. They fail to take into account their customers needs. And now you know why the company is loosing customers and is headed for complete failure. And I have been wit them over 15 years! I couldn't even get a new phone for my wife for a reasonable price after our circumstances changed. | |
| Darnell White | 6/1/10 |
| I have a touch screen phone and the device is HORRIBLE. The customer service is not helpful cause they only can do so much. The insurance company we have want to only send out phone they think they fixed but after a few months, they start acting up again. I am a great paying customer and gets the run around since I'm a old customer. New customer are treated like royality since they are new but it's all a game the cell companies are playing with the cunsumers right now. Trying to contact a Regional Manager and still having problems with that information. Can someone from the coporate headquarters give me a call if you call can find time (281)788-4718 | |
| Kevin M Morrissey | 6/1/10 |
| With all the trouble I have had the last 3 months with the billing department you really do not want me to write a review here. | |
| Richard DiMucci | 9/14/10 |
| EVERYONE THAT CAN READ THIS AND HOPEFULLY SPRINT CEO, COO, AND WHOEVER ELSE IS SCREWING THE PUBLIC!! THANK GOD THAT I FOUND THIS SITE AND WILL CONTINUE TO LOOK FOR SITES TO SAY HOW MUCH SPRINT'S SERVICE SU*** I HAVE BEEN A CUSTOMER FOR 12 YEARS NOW (DOPE) AND HAVE HAD LITTLE PROBLEMS IN THE PAST. I ALWAYS HAD THE UNDERDOG PHONE AND NEVER WANTED TO STEP UP TO THE MORE ADVANCED PHONES. WELL, TWO YEARS, I WENT WITH A BLACKBERRY CURVE 8830. IT WAS THE BEST THING SINCE SLICE BREAD. AFTER ABOUT 8 MONTHS, IS WHEN HELL STARTED. MAKING A LONG STORY SHORT, I HAVE BEEN THROUGH 5 BLACKBERRY CURVES. ENDLESS NUMBER OF HOURS ON THE PHONE. THE POINT THAT TOOK ME HERE TO THIS SITE (CORPORATE OFFICES, AND THE LETTER TO THEM IS NEXT ALONG WITH PHONE CALLS) IS: I HAVE BEEN ON THE PHONE SINCE 3:45 UNTIL NOW, 5:35PM! MY ISSUES WERE 2, 1: I COULD NOT SYNC MY BLACKBERRY TO MY COMPUTER. MY COMPUTER SAYS THAT THE DEVICE IS UNRECOGNIZABLE AND HAS MALFUNCTIONED, AND THE 2ND IS I CANNOT CONNECT WITH BLACKBERRY APP WORLD. SINCE 3:30PM I HAVE BEEN THROUGH, 1 CUSTOMER SERVICE, THAT RESET WHO KNOWS WHAT, THE SECOND CALL WAS 1 CUSTOMER SERVICE REP, THEN 3 TECH SUPPORT PEOPLE, AND THEN ONTO 3 "ADVANCED" TECH SUPPORT PEOPLE. DO YOU KNOW HOW AGGRIVATING IT IS TO REPEAT YOUR CELL NUMBER, YOUR FIRST AND LAST NAME, YOUR PIN CODE AND THEN YOUR ADDRESS??? ITS HORRIBLE!!!! OH, DON'T LET ME FORGET LAST NIGHT'S "ADVANCED" TECH SUPPORT...2 HOURS AND GIVES ME A CASE NUMBER FOR "ME" TO CONTACT RIM IN MOTION, THE COMPANY THAT CREATED BLACKBERRY APP WORLD AND WANTS "ME" TO TELL THEM WHAT MY PROBLEM IS AND THEN WAIT FOR THEM TO FIX MY PROBLEM... DO THESE PEOPLE HAVE TESTICLES OR WHAT??? IF THERE WERE A NUMBER THAT COULD GO INTO THE NEGATIVE NUMBERS FOR "YOUR RATING" IT WOULDN'T BE LOW ENOUGH!! AFTER 2 HOURS ON THE PHONE WHEN THE LAST "ADVANCED" TECH SUPPORT TRANSFERED ME TO ANOTHER "ADVANCED" TECH SUPPORT I HAD ENOUGH!!! I WASTED 2 HOURS OF MY TIME, AGAIN, TO HAVE NOTHING RESOLVED AND.....ACTUALLY HUNG UP ON THE LAST GUY!!! IF SPRINT WAS A FOOD COMPANY AND I WAS STARVING, I WOULDNT USE SPRINT!! I'D RATHER STARVE TO DEATH!! IF THERE IS ANYONE OUT THERE THAT IS LOOKING TO USE SPRINT FOR THEIR PHONE SERVICE CARRIER, PLEASE DO YOUR SELF A FAVOR AND LOOK SOMEWHERE ELSE FOR SERVICE. OH, ONE MORE THING, AND IS A REAL KICK IN THE A**, IF YOU DON'T GET SERVICE/SIGNAL IN YOUR HOUSE (JUST CERTAIN SPOTS) THEN SEND YOU A AIRRAVE OR WHATEVER ITS CALLED SO YOU CAN GET A SIGNAL IN YOUR HOME!! IMAGINE THAT!! THATS LIKE BUYING A TIRE AND THEM GIVING YOU A BOX OF PATCHES (THAT YOU HAVE TO PAY FOR) AND TELL YOU THAT THE TIRE GETS FLATS ALOT AND YOU HAVE TO KEEP PUTTING THE PATCHES ON!! WITH ALL THE NOTES ON MY ACCOUNT, WITH ALL THE NUMEROUS CALLS THAT ARE NOTIED ON MY ACCOUNT, WITH ALL MY DISSATISFACTION DISPLAYED TO THE PEOPLE IN VARIOUS DEPARTMENTS, DO YOU THING THAT JUST ONCE, JUST ONCE SPRINT WOULD HAVE SAID LISTEN, WE'LL GIVE YOU A GIFT CERT. FOR HALF YOUR BILL OR.....LET US GIVE YOU THE NEWEST PHONE OUT TO COMPENSATE YOU FOR ALL YOUR TROUBLES...NOT A CHANCE!!!! NO, YOU GET, I'M SORRY THAT YOU ARE HAVING A PROBLEM, LET ME SEE IF I CAN HELP AND RESOLVE THE ISSUE... HOW ABOUT THERE'S A DIFFERENCE IN RESOLVING AN ISSUE AND MAKING THINGS RIGHT, AND THE RIGHT THING TO DO FOR YOUR CUSTOMER IS "MAKE IT RIGHT" GIVE A LITTLE SOMETIHNG OTHER THAN GRIEF!! WHEN YOU FINALLY COME TO YOUR SENSES AND MAKE A DECISION TO GO WITH ANOTHER CARRIER, THEN....YOU GET WELL LET ME GIVE YOU THIS, OR LET ME GIVE YOU THAT, OR WE'LL DO THIS, ETC... B-U-L-L-S-H-I-T!!! THATS WHAT IT IS!! IN THE PAST 8 MONTHS WITH THIS BLACKBERRY, ITS BEEN A HORRIBLE EXPERIENCE, ONE THAT IS MAKING ME SWITCH CARRIERS!! I GUESS THAT'S WHAT YOU GET FOR BEING A DEDICATED CUSTOMER FOR 12 YEARS. FOR SOME REASON MY A** JUST PUCKERED! THANKS AGAIN SPRINT/NEXTEL YOU REALLY KNOW HOW TO MAKE A PERSON FEEL!!! | |
| lakandria dyshea millender | 9/16/10 |
| today 09/15/2010 spoke with several sprint employees all but two did their jobs. One particular Team Lead LUKE was very curt and rude. Luke greeted the call rude and decided that my particular issue didn't have anything to do with his dept. luke placed me on hold several times without my consent. approached luke about the situation when he got back on the phone luke then informed me that he told me to hold and that was all he needed to do informed luke that he doesn't tell me to do anything and that the right way would be to ask me to hold. asked luke to speak with his sup because i had had enough of his blaton rudeness. luke informed me that the sup was in a meeting and that she would have to call me back. | |
| private user that had it with spring email; allmotor831@gmail.com | 9/17/10 |
| I'm a formen or you can say a supervisor for a big plumbing company. I recently subscribed with sprint. They think they are to big and powerfull, but the. Thing is that they are falling for them self. Pretty much I've recorded almost all conversation with them and their lays coming from apparently from managers and supervisor telling me how they helped me out. But the only thing they did is lyde to me about my service and how they screw up and they overcharged me. Sprint agree and helped me.do it. So I started recording evry time I calf. And guess what , they did it again they wanted or told me that I ow them back for the charges back again. So I have it how they pretty much send or about to send it they started to get rude and acted so smooth and if they solved my problem. I told them no now I have more problems wath a just to have, and told them that we carry are own lawyer cause we always used one for are trade and I jade mention some of what is goin on. Told them to hold off for my other payment with sprint see if they helped me what we talked . Apparently they are willing. To keep on goin with their story. I don't play if they don't email me back in 2 days are lawyer is goin to start working good luck spr??? | |
| Shepard's Inc. | 9/20/10 |
| We are a company that has over 37 lines in our account. We have been slowly moving into the arena to use Blackberries 8350i Direct Connect phones. On this one particular number we have had this 8350i replaced no less than 4 times, 1 for the original purchase, 1 refurb'd device, another refurb'd device and finally a brand new one. We've had more problems with this Blackbery and have not been able to resolve the situation. It seems that no one seems to really carry the ball from beginning to end and that there are always options or configurations that never seem to be made when we call in to make sure all is well. To add insult to injury, CSR's tell us we are delinquent in our paying and won't help us out with that one Blackberry. 8350i Blackberry is the model in questions and all we want is a reliable device for our employees. Please Call as soon as possible. Richard D. Roos Shepard's Inc. Network Administrator 32 Henry Street Bethel, CT 06801 203-830-8300 x 360 Thank you for your considerations | |
| LaFonda Mayanja | 9/20/10 |
| How do you report your phone stolen then some one walk in and have it truned back on ppl need to do there job...... | |
| Tasiona Hill | 9/21/10 |
| I have been with sprint for almost a year now. When I signed up I was also signed up on Sprint.com and given a user ID and password. Three months ago while checking my bill I notice recurring charges from a download that I did not access. When I called Sprint about this I was told the only way to cancel the recurring charge was through Sprint.com I informed them that I have not used that service since I signed up an cannot remember the user name or password. CSR told me that there is nothing they can do and hung up on me several times. Now I am stuck paying an extra $16.99 per month. | |
| Chris | 9/18/10 |
| I recently had a bad experience with Sprint Sales. The jerk I was on the phone with for about 30 minutes could barely speak english. He tried to sell me a replacement phone at a much higher price than was on the web site. I asked to speak with a supervisor and he said she would tell me the same thing that he was. I told him I did not care that I wanted a supervisor. He put me on hold, came back on about 5 minutes later and tried to disguise his voice and told me she was in a meeting and did not want to talk to me. I then asked to be transfered to customer service and after a few minutes and threating to e-mail corporate he gave me the number. Customer service was actually a big help. We got the problem taken care of but it took about 40 minutes. The 5 stars are for customer service. | |
| Lavern | 9/9/10 |
| I purchased the HTC Evo on July 16, 2010 because the ball on Blackberry curve I had with Sprint kept getting stuck. Upon purchasing the phone I had to resign a 2yr contract with Sprint which I didn't want to do but I was really excited about the EVO. A week later I was told by a customer service agent that there was an additional fee for having the EVO. I told the rep. that the agent who sold the phone to me should have educated me more on the terms of the phone. I still kept the phone because I liked the features. On August 18, 2010 the Evo stoped charging. I took the phone to sprint on 8/20 and was told by a tech that the phone could not be repaired and that I would have to contact the insurance that I have through Sprint, I called the insurance that same evening only to be told that I have to pay a deductable of $100. in order for the phone to be repaired and wait about 14 days to recieve the new phone since the phones were on back order. I decided against that since I only had the phone a little over a month. I contacted HTC (phone manufacturer) since the phone is under a 12 month warranty and they said that the USB port wasn't working and that the repair wouldn't be covered under warranty. I explained that the phone had never been dropped or broken and that I would like proof that their was physical damage applied to this phone. It is now September 9,2010 and my phone has still not been repaired. Sprint charges $7.00 a month for insurance and then they charge customers an outrageous deductable fee that they don't tell you about before purchasing their phones. I am so disappointed in Sprint and the manufacturer of this phone and I would warn everyone against purchasing a sprint phone. | |
| Rob | 9/11/10 |
| CSRs UNEDUCATED!!! Been with Sprint since March of this year and was pleased until I recently got a BILL FOR DOUBLE the amount I owe. I tried contacting Sprint Customer Service and was transferred 4 times because not one of their lousy customer service reps could give me dates that my bills applied to...you pay in advance for each month. I have every payment detail and every month for the past 7 months I've paid. How hard can that be to figure out? They insisted I paid $243. for ONE DAY of service and now insist I've been behind on my bills from the beginning of my contract. I have paid each month and even paid in advnace last month by paying two months bills which left my balance at a $0 last month. Now I get billed for two months? They are telling me now that I've been behind all along and each time I tried to talk, they would talk over me so I couldn't get a word in and they loved to argue with me. RUDE, UNPROFESSIONAL, INEXPERIENCED, UNEDUCATED, LACK OF CUSTOMER SERVICE, SPRINT is HORRIBLE! Plan to cancel my contract and get out of the problems now before it gets worse. In addition, I am tired of being transferred to several different people in order to get an appropriate answer to how my money was being applied to my bill and left with with a foreigner talking to me in the end. | |
| Great Job Sprint! | 9/14/10 |
| This could be from the Sprint employee handbook... When a customer calls with a problem that you have no idea how to fix, do you: a. just have them take the battery out & let it sit for a minute or two? b. put them on hold & never come back? c. ask them to explain in detail the problem, then tell them they need to talk to someone in tech support. Once they are transferred to tech support, they will have to re-explain the entire problem AGAIN? d. just simply hang up? e. be sure everyone at Sprint who the customer talks to tells the customer different stories regarding the problem. So, dutiful Sprint customer service & tech support employees, please feel free to choose from any of the above options. Do a good job & you may be promoted to floor sweeper! Good Luck! | |
| walter young | 6/10/10 |
This is my third blackberry from sprint | |
| Ian Ritchey | 6/10/10 |
| I must say i can from T-mobile to sprint with the expectation of better customer service and respect from the company, i should of relized that since coming to sprint i have had to call the customer service line over 2 times each of the first 6 months have had 5 phones 2 were defective I have spent almost 4 hours today alone on the phone trying to get the right replacement phone but i get excuses and nothing more or better it will be there when it gets there. thanks for the great customer serivce | |
| Kristina Jenkins | 6/11/10 |
| To whom this may or may not concern.I would love to say I have had the pleasure of being a loyal "Sprint" customer for many years, but.... I have only been a dissatisfied customer and a very new one at that. I was with "T-mobile" for over 10 years never had a care in the world. I could call at any point day or night and I could speak to someone with out the 30 min hold times I experience with "Sprint". Also if had any problems they were VERY fast in resolving them. I wanted one of the new data phones and the one I wanted wasn't offered by tmobile yet, so I switched to sprint. That's where all of my troubles started. I started service with sprint on 3/15/2010 (everything data 450) I added a line on 4/19/2010 I keep being charged ridiculous amounts, and no one can tell me why. I talk to 3 ppl and get 5 different stories. Drop the ball much? Not to mention my new phone is the biggest p.o.s!!!!!!!!! Drops at least 3/5 calls, hangs on on ppl on its own, says call not allowed several times a day. WHY CANT I GET ANYONE TO HELP ME OR NOT LEAVE ME ON HOLD FOR HALF OF MY DAY. WORST | |