2401 Utah Ave. South Seattle, WA 98134
(206)447-1575
Reviews For Starbucks Corporate Office
Sungho Lee  | 2/5/12 |
| Dear Howard Schultz, chairman, president and chief executive officer of Starbucks Coffee. This is Sungho Lee and I have case# 6585728. Starbucks issued this case# for my daughter as she was hurt severely by Starbucks metal chair on her forehead as your metal chair had one short leg so she fell off and your metal chair tore my daughter¡¯s forehead skin and she need to go an emergency room near there and emergency room gave her 6 stitches on her fore head eventually and total expenses is $1,061.58. The lady, Diana was handling this case with my wife but she suddenly didn¡¯t contact us anymore as soon as we submit all related documents to her. It was almost 4 months ago. It seems like this lady just wanted us not to sue at that time and once she think we are very easy to control not to sue Starbucks and as soon as she got all of our documents, she is avoiding our call and it seems like Diana and Starbucks not to pay our expenses. Whenever we call to 800 -23 latte, we couldn¡¯t talk with her, all of other employee there said that Diana is not available to talk anymore and they promised us we will take care your case # and you will get your expenses for my daughter¡¯s injury happened by your metal chair. They promised that their specialist or whatever will call us back to pay your expenses within few days but nobody called us back. We have already waited 8 months to get the expenses from Diana, Starbucks Address: Starbucks Customer Relations PO Box 3717Seattle, WA 98124-3717, Fax: 206-318-0772 E-mail: info@starbucks.com Telephone#: 800 -23 latte Right now, my daughter comes to have a very big scar on her forehead as of a horrible accident at Starbucks 8 months ago and Diana at Starbucks promised us to pay all the expenses and Starbucks didn¡¯t pay our expense for 8 months so you want us to sue you eventually? Are you so happy to give my daughter a big scar on her forehead and save some money? Let me know as soon as possible, Diana and Starbucks. | |
Kamal Suri  | 2/1/12 |
| I want the franchise of Starbucks in Jalandhar,India. So please send me the contact number of person concerned as well as office address ifany. My e.mail id. is kamalsuri50@yahoo.com. Regards, Kamal Suri | |
| hanu hefny | 1/25/12 |
| hi im from hurghada red sea Egypt and im looking to open Starbucks in my city i send many emails since 2 years but sorry no body answer me im ready to make every thing just what i need i want open Starbucks here in hurghada its big city full of tourist they need a place like these so please waiting for answer my email ( mrhun_1@hotmail.com ) please inform me | |
| Kathryn | 1/22/12 |
| Hi! Awesome treatment from Starbucks in Anderson Indiana!! I had left my purse there hanging on the back of my chair. Hadn't even realized it till the next day as I had an extremely rushed schedule that weekend. They had found it for me, held it, and not an item out of place. I am very thankfull for obvious reasons!! A big thanks to Neil and his co-workers that exemplified high standards!! | |
| Victor Valencia | 1/17/12 |
| Hello Miss Valerie O'Neil . My name is Victor Valencia . I am so mad and upset . With the Starbucks company and Starbucks employee , I was treated wurst than garbage by Three of your employees in San Jose California . Address is 605 West Capitol Express and Timbeloop. San Jose Ca ,95136. For over 25 years i been drinking Starbucks coffee . Employees can look at you as a customer ,they can make fun of you in how you dress,how you walk,call you names Etc . They can whisper all they want about the customer , the minute you leave the front desk , their mouth is running out. they have courage to talk behind the customer back and whisper behind his,or her back. The minute you leave the store ,by the reflexing of the windows ,the reflexing of windows don't lie. i am able to see well by using the reflexing of the windows ,in how they express them self about me . Sincerely Victor Valencia . If you wish to call me 831 -588-7970 | |
stina  | 1/12/12 |
| So i never complain i have worked in the food service before and normally am very understanding. I go to the marysville, washington location on 116th. And 8 out of ten times have gotten my white chocolate americonos iced back tasting bitter ice floating on the top already melted. The one time i took it back feeling so fuilty i apologized to them for complaining instead of them being understanding and just remaking the drink they were rude about it. Made every customers in front of me in linr (understandable) but them behind me as well i stood there my whole break watching here make every one elses coffee and she burned shots mixed the milks. Finaly i got my drink and went to the bar that cream and sugars are kept on to find a warm gallon of milk. Iv decided these people are just lazy. And need a suprise visit from there bosses. | |
| Colleen | 1/10/12 |
| I recently visited San Diego and stopped in at the Starbucks near the airport, Liberty Station I believe. I had the pleasure of being served by the barista by the name of Bailey. She was so sweet and made me laugh I almost snorted the coffee out my nose. I watched her work and was amazed at her dexerity and professionalism, Please give kudos to her as she took just a moment to make my day just a little more awesome. Cant wait to go back again | |
| xxxxxx | 1/6/12 |
| You guys do not know half the truth about this company. I worked for corporate sbuxs at the very beginning and developed over hundreds of new store locations, but become collateral damage and fired after the slow down with no mercy from the people I help make millions for, but the coffee still tastes warm on a cold rainy day. Same as everywhere else on the planet including 7/11. | |
| | 1/2/12 |
| I went to a Starbucks I usually go to in my neighborhood. It is located on 93rd and Broadway. There were only 2 people behind the counter. One at the register and the barista. The man in front of me was waiting patiently for the woman behind the counter to turn around and serve him....he waited and waited and finally said: "Miss, can you help me?" She turned around with a surly look on her face as if he had disturbed her from something important...she was stacking cups that really didn't need stacking. He wanted a bag of coffee ground. She proceeded to take the bag from him, put it down on the counter and started stacking the cups again. The man and I exchanged glances and then he said to me: "This is one of the worst Starbucks I've ever been in." She finally ground his coffee after she felt she had wasted enough of his time. As he walked out he said to me "Good luck!" In the meantime, the barista, who was doing absolutely nothing was asked by someone who poked their head out of the back, to please help because the line was getting long. He said out loud, "Who cares!" He finally decided to wait on me. I asked him for a half/caf grande in a vente cup. He said "What?" I repeated my order. He then said very nastily "Half/caf what? Half/caf espresso, half/calf latte, HALF/CAF WHAT?" I said I usually only ask for a half/caf and no one ever asks me anything further. He said: "What am I a f*&king mind reader!!!" I said to him that he had no right to speak to me that way and that he worked for Starbucks and should show better judgement. He said: "Shut the f*&k up, woman!!!" At this point I actually thought it was some kind of really bad joke. The woman who was working with him behind the counter kept telling him to shut up and at one point tried to put her hand over his mouth. He pushed her hand away and began doing some gyrating dance behind the counter. Yelling: "Oh, yeah, I work for Starbucks!!! Who cares!!!" I told him I wanted to speak to his manager and he said: She's not f*&ing here but here's her card." He slammed it down on the counter and said: "Here, call her, knock yourself out!" (Store Manager: Sherice J. WHite (she spells it with the H capitalized) #7474) I have just given you the highlights of Carlos' behavior. He was rude, crude and totally out of control. I still don't believe this happened! I have been a Starbucks customer for a long time and am in your stores anywhere from 1 - 3 time a day. I HAVE NEVER, EVER BEEN TREATED THIS WAY BY ANYONE, IN ANY RETAIL CHAIN IN MY LIFE! Carlos' behavior truly tarnishes Starbucks image...and I quote from the back of Ms. WHite's business card: OUR STARBUCKS MISSION..."To inspire and nurture the human spirit -- one person, one cup, and one neighborhood at a time. I have a feeling I am not the first person Carlos has done this to and he is very bad for Starbucks image. The guy needs a muzzle and to be shown the door. I have not, in any way, exaggerated this above story. If anything, I've left a lot out. What do you intend to do about this Starbucks? | |
| Lauren | 12/29/11 |
| I have been a longtime patron of Starbucks, but there are several factors that are now reducing that patronage to a minimum. The first is the last price increase that puts my particular drink at a price that makes it "hardly worth it" and is NOT competitive with Peet's. The drink is a Tall Latte, with two shots... you charge for the second shot - Peet's standard IS two shots, so the drink that costs me 2.85 at Peet's is 3.50 (!) at Starbucks... on top of that the shots at Starbucks are so weak these days I have to order "long shots". I used to order a Grande, but was priced out of that category a couple price increases ago (that drink is now well over $4!) and reduced my regular order to a Tall... now even that is price is getting ridiculous. The second factor that really put Starbucks in a particularly bad light is corporate greed. Within 2-3 weeks after you raised prices you announced especially high returns for the previous quarter... leading me to the conclusion that your price increase was primarily out of bottom line greed rather than increasing expenses. That makes you one of the corporations that should be vilified by the "99%", if they were actually smart enough to figure it out. The third issue is hypocrisy. At the same time you are raising prices and declaring especially high profits you are touting a pamphlet of your support of those who are unemployed... talk about BS propaganda!!! You want to help, REALLY??? Then LOWER your prices!!! Hire more people so it doesn't take 20 minutes to get a cup of coffee! Otherwise, quite wasting trees on your dishonest propaganda. Forth, your product quality is falling off, and rapidly. The few times I do go get coffee these days it usually takes at least 2-3 tries to get a decent drink. Evidently the machines were "re-calibrated" recently and ever since the coffee's been really NOT WORTH THE COST and TIME WAITING. It's a sad that I've had to make this change in a routine I once enjoyed and bears no reflection on the folks who staff my regular Starbucks store... they've a GREAT crew. However there have been issues in the store too, concerning management, and many of the people who made that a fun place to go have left for greener pastures. You are more than welcome to check the use on my Gold Card to confirm that my business with you has been radically reduced over the last couple months, and is likely to fall off further. I now primarily brew my coffee at home... which I purchase at Peet's. The one area you seem to be doing very well in is Customer Alienation. Sincerely, Lauren Nowell | |
| Nitam | 12/29/11 |
| Arrived in starbucks medium crowd. Female took up 3 tables and 6 chairs with a free water and her computer. Proceeds to go to rest room only to spray a ton of perfume on. Now I not only cannot sit but cant smell my coffee either. Never again! | |
| dede | 12/27/11 |
| went into Starbucks today ordered my usual - coffee frap- well your employee named Jeremy at the shop in Bellegarde shoppes in Richmond Va. is totally unprofessional. Waited over 10 minutes for my order (usually I wait 3-4 min) He was too busy making drinks for his friends, then on his cell phone. Then asked me what I was waiting for?? Finally get my drink with no apology. He has a very poor attitude Why is he still employeed?? so many other people could do a much better job!!! | |
| Connie | 12/24/11 |
| Where do I begin? After almost two years of dedicating myself to the pursuit of creating the "third place" I was fired. Store 07375 receives prank calls ALL the time. The first call of the day, usually at exactly 5AM, is almost always one of these prank callers. Most of the time it's easy enough to ignore them. Sometimes they're even entertaining, but there were times when the caller(s) would get nasty and sexually explicit. I'm expected to smile and be as pleasant as possible? Unfortunately, one busy Saturday afternoon I lost my cool. After NUMEROUS calls from the same caller asking the same inane questions, I called him a moron. Fast forward five days later (one week before Christmas) I'm pulled into the office and my manager tells me that fun little call was recorded by customer service and I'm being separated from Starbucks for "UNPROFESSIONAL BEHAVIOR TOWARDS A CUSTOMER"!!! Are you kidding me? Apparently THEY deemed me a liability. Of course customer service wasn't listening in on the first four calls that got me to the point of name calling. I was a shift supervisor and loved my job most days. I was good at it and could always be counted on to meet the needs of our business. Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time. Epic failure. Merry Christmas. | |
| bobby | 12/19/11 |
| was promised coffee grounds, went to pick up were thrown away,wasted 5 dollars on gas to here this had time set up by mang, this second time, one of workers said only save coffee grounds in summer, so i guess maybe my wife and 2 friends see u in summer, i doubt it, merry christmas | |
| Fed up with lack of parking | 12/6/11 |
| I frequent a Starbucks at 9602 South Main in Houston, Texas. It has a very small, cramped parking lot which is to service an area close to the medical district. There is no off street parking and often has so many cars in the morning, you can't drive thru... Well today, instead of warning customers, the City decided to ticket instead. My $2.00 coffee will end up costing me $500. What a horrible practice so close to Christmas. I guess instead of putting up money to fix the parking situation, the owners decided to let the city do their dirty work for them. I will never return and I will make sure that I spread the news not to buy anything from this location while I am at work at the hospital for the next month.....by the way... I am paying my ticket in $1 bills. | |
| darren | 11/24/11 |
| We need starbucks in Pleasanton tx. Oil field is here and population will be tripled by next year over 70000 people. These workers need coffee day and night and my wife works for you in san antonio and would be nice for her to work here in Pleasanton tx. So think hard alot of business here and its only getting bigger. | |
| jerry pippin | 11/15/11 |
| I own a smoothie factory in carrollton tx. next to a starbucks on the se corner of midway and park. I'm interested in converting to a juice bar under your new concept or selling my location for your concept!! You may contact me at 972-418-9595 or respond to this e-mail. thanks, jerry pippin | |
| Salamo Galeai | 11/10/11 |
| Hello i wrote a comment on here on 11-4-2011 and i am a temp at the starbucks warehouse so monday 11-7-2011 came and i went to work thinking everything is going to be ok but no the company ended up firing me this company OHL LOGISTICS is not a warehouse you would want to work at they treat their people unfair and fire them for stupid reasons. Somebody needs to step up on the plate and do something because now i am close to the point im going to take it on KOMO4 NEWS and make it public plus i just got a lawyer for my family so now its game on. I am going to fight for my rights and prove that they cant treat people this way....thank you for letting me express my feelings... | |
| Temp agency worker for a starbucks Warehous.... | 11/4/11 |
| HI I AM A TEMP AT A STARBUCKS WAREHOUSE AND I WOULD LIKE SOME HELP WITH MY SITUATION. SO MY SUPERVISOR GRABBED ME BY MY JACKET AND STRONG ARM ME AROUND THE PALLET AND I TOLD HIM I DIDNT LIKE THE WAY HE GRABBED ME SO I FILED A COMPLAINT TO THE HR.TURNS AROUND THAT SHE TOLD ME SHE WILL FIX THE PROBLEM AND FOR ME TO SHUT MY MOUTH ON IT AND NOT SAY A WORD TO ANY EMPLOYEES.AFTER I SPOKE TO HER ABOUT THE INCIDENT SHE TURNED AROUND AND GAVE ME A SUSPENSION SO NOW I AM SCARED FOR MY JOB I AM A MOTHER OF THREE BOYS AND IS TRYING MY BEST TO STAY OFF WELFARE SO I CAN KEEP A ROOF OVER MY BOYS HEADS PLEASE I AM ASKING FOR HELP WHAT AM I SUPPOSE TO DO WHO SHOULD I TALK TO ABOUT THIS SITUATION BECAUSE I'M SCARED I MIGHT GET FIRED...THIS HAPPENED ON 11-02-2011 I REPORT IT TO HR ON 11-03-2011 AND NOW IM SUSPENDED ON 11-04-2011.WONT FIND OUT ANYTHING TILL MONDAY 11-07-2011..PLS PLS PLS HELP ME WITH MY PROBLEM..THANK U | |
| Elaine | 10/26/11 |
| This comment is regarding the latest e-mail for all gold card owners notifying them of the "new policy" for expiration dates. I'm not understanding why when we as loyal Starbucks customers have to now be concerned that our "free drink" card is only good for a certain time period. What??? After earning the 14 stars, I look forward to a free drink card to use at MY convenience & not to expire in couple weeks! As a full time caregiver for my husband, my time is not my own & if I choose to keep 3 or 5 cards saved up to use a a later date, it should be my decision not Starbucks. So now I have earned 3 cards in my wallet that have already expired according to Starbucks "new policy" on when we can use them! Coffee Bean is now becoming my choice for business. When greed becomes a goal of a large corporation, I'm opting out! (Ventura County, CA) | |
| Dan Turner | 10/22/11 |
| I went to the Starbucks at 11 Dorrance ave in Providence RI this morning 10/22/2011. I order a "tall" and was going to use the rest room. Which I was told was out of order. I think it is imperative to have functioning restroom for paying customers.I won't be going back to that Starbucks and frankly am getting tired of the poor quality service.It use to be a nice place to have coffee. | |
| Starbucks is NO MORE in my world | 10/18/11 |
| I spend over $2500 in Starbucks and got a lousy Gold Card which by the way, is not worth anything towards rewards or using it to get a discount on items like extra caramel or soy milk. Why bother when time and time again, I am charged the whole amount with no discount because the barristas say that the discount is automatically taken away on the card. REALLY? Went to Starbucks a good 20 times and that's it. NO Discount. Tell everyone, just don't bother wasting your time and money. | |
| Bill Smith | 10/19/11 |
| Dear Starbucks, I'm not a coffee drinker but my wife and a lot of our friends are. There is a perfect place for one of your stores near Louisville, Ky. Why is it perfect you ask? Because there isn't another one for MILES. This place is a major stopping and starting place for people going into Louisville. The building is already there and complete with a drive thru. It is in Brooks, Ky. Please send someone to take a look. If I was financially able, I would do it myself. Sincerely, Bill billyl17@aol.com | |
| Geo. Z | 10/2/11 |
| TO STARBUCKS CORPORATE: Hi, FYI, I have had tons of trouble with your server being super slow and giving me "There's a problem on our end" messages. I use a Mac at home. I just bought an iPhone. One of the reasons I bought one is to use your cool app to buy my coffee and breakfast. Is this a Mac OS problem? I have wasted WAY too much time trying to set up and use this pay system that Starbucks advertises has so heavily promoted. I've had this phone for two weeks. Every time I try to log on, it crashes. I still dont have use of this app and it's more than a bit frustrating. Please give me some contact info for a warm body in tech support so I can resolve this problem. I spend close to $2,000 per year at Starbucks.I hope you will respond. I'm going to cc your corporate office on this message as well. | |
steffi keenan  | 9/22/11 |
| i basically like starbucks here in hawaii. service ok to good, the stores are clean, coffee ok. one thing: ive moved since getting my registered card last year. so im on my ipad. i try to change my address. no can do! um, really starbucks? i already had added my new addy. so my free drink goes to my old address? huh? speaking of which: can you please put my rewards on /my card?/ i dont want or need them to come via snail mail. how silly. please find a way for me to get my new address as my registered one. and please move fully into the 21st century. thanks. | |
| m s rajdev. | 8/10/11 |
| Dear Sir/Ma'am, We are Select Properties biased in Rajkot, Gujarat, India. We came to know through your one of the news portal that your company is entering Indian Market. Request you to advise contact details of head of Indian operations.Pl. find our business profile on www.askselect.com -- Br, M.S. Rajdev Consultant cell +919428251027 email askselect@gmail.com chat askselect@yahoo.com msn askselect@hotmail.com skype askselect web www.askselect.com | |
| | 8/10/11 |
| Please put a Starbucks in Boone NC Home Of the App State univ national football Champions!!! | |
| JulsJwl | 8/13/11 |
| I was going to submit a claim of dissapointment to the Starbucks Corp. Headquarters about my first and LAST vist to Starbucks, but I'll be DA____D if I'm going to pay a $25 dollar processing fee!!!!! | |
| Chin Lee | 9/18/11 |
| I visit you kernersville nc store while in the area on business trip. The manager was more interested in socializing with the girls in store rather than help with busy time. When asked if he could help he nodded his head in anger and turned his attention to the girls again. This manager does not have a single stitch of professionalisim in him. | |
| Jerry Eads | 8/15/11 |
| I am a regular customer atn home and away. I have a suggestion regarding cream amount. What one person deems light, or medium, or even heavy will not always be the same amount to all customers. Sooooo, Why not initiate a system of numbers. For example number one being very light and graduating up to 10 where it means very heavy amount. What do you think???? | |
| Tim Bailey | 8/16/11 |
| I agree with Howard Schultz. Political donations should be withheld until Washington gets its act together on the deficit and budget. | |
| Ron Karge | 8/17/11 |
| Support your Freedom Loving Business's that boycott political contributions Way to go Howard Schultz Now that Schultz is holding back extortion money to the DC bastards, maybe Starbuck's prices will become more economical and I can afford an occasional cup of their JAVA! I will try to support any business that get's on this train ride! Contact company's you do business with and ask if they are free from government political extortion contributions! If NOT, don't do business with them! I intend to call five a day, Grocers, restaurants, fuel stations, etc! I think I'll sleep better knowing I'm doing something | |
| Stephen | 8/18/11 |
| Watched the CNN interview last evening listening to the CEO. If there were some way I could leave my private practice and join this collective conscious mission and play a conscious "game" with this culture, I would drop everything today and sign up!!!!! I did not know such a conscious business existed. If anyone reads this and knows of the roadmap to join this culture and serve please post how that works This company is ahead of the collective consciousness we are all embedded in unknowingly. It is outside the seeming greed and selfish entrenchment we are apparently lost inside of. I want to be on their team and play the " coffee game" but the real game is about serving humanity... THE ULTIMATE GAME!!!! | |
| Sally Rahban | 8/22/11 |
| The reason for the 1 star has nothing to do with ur service or prices..... Pls pls pls do not discontinue ur very berry hibiscus refresher..... I have had it everyday since you've branded it and I love it... Sometimes I have it twice a day!!!! Last night I had to go to 3 locations just to find somewhere that still had some left.... So PLEASE!!!!!!! Leave it alone plus it's a great seller for the summer heat especially in the San Fernando Valley in California!!!!! Thank you corporate!!!! | |
| Corral of Comfort Horse Rescue Inc. | 8/29/11 |
Good Afternoon Starbuck & Friends! I'm writing this letter to you on behalf of Corral of Comfort Horse Rescue Inc,an Non Profit organization that provides Commununity service and Rehab for Horses in different parts of Southern California, an opportunity to participate in an yearly competition 'Express Yourself'. This program is used as a platform by Horses in need to spread awareness about the slaughter Industry and what happens to horses otherwise sent to slaughter and Our Youth program also gives them an unique opportunity to showcase their hidden talents. The reason for my letter is that I have been involved with The Corral of Comfort Horse Rescue four the last four years and this year, I'm determined to generate 20,000 as funds for helping Corral of Comfort and Pet's in the hood an inner city program they have there at the rescue. Were youth that have been misguided and also abused join hands with horses that have also been abused and abanned! We give them a new lease on life. Were asking for Some Gift Cards for our upcoming fund raiser Oct 15Th, 2011 to be used to auction off or for our Raffle. Any donation's from your part ranging between 50.00 to $200, is welcome. Your donation is 100% tax deductible. I know raising $20,000, is not a simple task but our group of friends are working on it and we believe together as a team we can do it. For the physical and emotional healing for the animals and our youth who have suffered, this program is always an awaited time. By helping this program through finances, we are trying to do our bit for the society. If you are interested in helping us, please make you check payable to Corral of Comfort Horse Rescue Inc and send it to Corral of Comfort Horse Rescue 36180 Valley Springs Rd Palmdale Ca, 935550 Whatever you give will be appreciated and I sincerely wish to thank you for giving your precious time in going through this write up. If you have any more questions regarding our programs or you wish to seek any query, please feel free to contact me on Corralofcomfort@yahoo.com. You can reach out to me on all working days, between 7am to 6pm, on the number (661) 285-5176. Yours sincerely, Brandy Bean www.Corralofcomfort.org Any one else who reads this and wants to help please contact us! Thank you! | |
| kim | 8/30/11 |
| I visit this location on quarry lake drive 1 time a day either before or after work. The staff is friendly and Really nice. BUt, when they fix drinks they are never consistant. I order a nonfat ornage mango, this time they were out of bananas so I went next door and bought one myself because I left at my lunch hour to buy this drink and it seem like a wasted trip. They were nice enough to deduct for the banana and we laughed. But I went away unhappy again I didnt catch her in time but she added all milk first then the orange mango. I had a milky banana watery drink. What could I say they had no more bananas they couldnt fix me another one. I stopped the one girl one time and told her put the mango in first then the milk or its a milky drink. I am going to find another starbucks and see if they can be consistent. The drinks are too expensive to go back to work and it has no taste. | |
| Nancy Marks | 8/31/11 |
| I lost my gold card 1 month ago. Still do not have the replacement -- the customer service is abysmal --- I will blog this until I can't type any longer. Come on get it together. | |
| Pamela | 9/13/11 |
| On way to a country concert honoring 9-11, drove thru Starbucks. Asked; where's your flag today? Excuse me she said. I said; today is 9/11. I have a little flag in tucked in my visor; can Starbucks display a flag today here along with your “tip” jar. She said; we are NOT ALLOWED. Me=dumbfounded look, yeah, your point? Well, it might offend some people. I said F* * * them! I will send a letter. If you are interested or as SHOCKED. Starbucks Corporate Office | Headquarters 2401 Utah Ave. South Seattle, WA 98134 206-447-1575 Jim Donald, CEO | |
| | 9/14/11 |
| I would like to make a suggestion in regards to your coffee cups. Why not switch from the flimsy paper cups to the more sturdy ones like McDonald's uses for their coffee. They don't leak after a certain amount of time (yes, sometimes I keep my cup for a couple days...especially if they are as sturdy as the cups I am recommending). I am surprised you haven't already made the change. Respectfully, ~Susan Carlson | |
| disappointed | 9/5/11 |
| This message is the CEO of Starbucks, Howard Schultz. Have you noticed that the quality of service and understanding of how to make drinks and the etiquette involved in your customer service has gone down? I am appalled at Starbucks behavior. I have worked for Starbucks and know I needed to get proper training before I started to work inside. Your baristas are pathetic and not just in one location all over the company. You should really evaluate how Starbucks employees are acting. I love my Starbucks coffee but it is being ridiculous that I need my custom drink to be made over and get attitude because they did not do it right the first time. You seriously need to re-evaluate your trademark in Target as well as those individuals working behind the counter could care less about the value of starbucks name. Keep this in mind!!!!!!!!! | |
| Kelsea Glam | 9/9/11 |
| My name is Kelsea Glam and I'm originally from Long Beach, CA but now reside in Oakland, CA. Yesterday, around 8pm I visited your Hegenberger location off of Edgewater. I usually go to the fruitvale location because it's convinient, but because I was headed to the airport, I stoppped by. Oakland is a much colder city than Long Beach, so when I walked into Starbucks I expected it to be a bit more cozy. Unfortunately it was FREEZING beyond belief and had a line with only one girl making drinks! I immediately grabbed my shoulders for warmth, and from then I had raised concern. My receipt lets me know the girl who took my order was named Veronica. Veronica was very sweet but had mistakenly written my order to a caramel latte instead of a Decaf Vanilla Latte with extra caramel. In a rush, freezing, and awaiting to warm my body with my Latte; I was now annoyed. As I stood by the espresso bar Raye was a ONE WOMAN MACHINE. I mean this girl had to have more than six to eight hot and cold drinks to make and she was preparing them nonstop! She did not show frustration and she was so pleasant. After I told her my drink was mistaken, she apologized and instantly begin remaking my drink. Watching her manner I was very impressed with her customer service. She called out two other drinks and my drink was finished. She again apologized and gave me a recovery certificate and GOD she made THE BEST Vanilla extra caramel latte I've ever tasted. I had to tell her I was appreciative, and that my drink was awesome! With a beautiful smile she responded it was made with love, and gratefully that made the rest of my night. I'll now be a regular at the Hegenberger Starbucks to get my with-love Decaf Vanilla latte with extra caramel. Thanks Raye! See you ladies soon :) -Kelsea | |
| Tina knoll | 9/10/11 |
| I would have preferred calling but I can't get your 1-800 number. Almost universally I get great service...Today Connor waited on me and I am a bit chagrined that 3times he put someone else's cup in front of mine.....one time after I brought it to his attn. The second complaint is that the great baristas do not clean up the cup when they spill my cappuccino. Because today is a weekend day I will get your 1-800 number on Monday and call back. Thank you. Tina in San Antonio. | |
| Sarah | 8/25/11 |
| You people are ridiculous. If you don't like the coffee don't go. If you don't like the changes, suck it up. Life is full of disappointments. You make a conscious decision to go to Starbucks, enjoy it. It's just coffee. Just because Starbucks changes something and you don't like it, doesn't mean that everyone dislikes it. Obviously, someone wanted a change, and enough people thought it was good idea. Believe it or not their main goal is not to please specifically you. Don't like the new frappaccinos? Well because of the new recipe people with special health needs can now enjoy them too because with the old way there was no decaf or soy frappaccino. Stop being self-centered and look at the big picture. Starbucks isn't trying to ruin your life by changing recipes or loyalty programs. Not everyone will be happy at the same time. Ever. Be thankful you have the money to spend at Starbucks because some people struggle to pay silly little things like bills and rent and can't afford food everyday. Relax, it could be worse. | |
| Diane | 8/25/11 |
| As Starbucks is suppose to be a fortune 500 company. The way they treat their Contingent Workers at the YRP (York Roasting Plant) York Pa its a wonder they have not had SEVERAL law suits filed. The HARASSMENT and VERBAL ASSULTS that go on thru out the facility on a daily basis from the PARTNERS toward the Contingent Workers. Any issues that are reported to HR are swept under the carpet and not investigated or dealt with EXCEPT for the termination of the Continget Workers that bring the issue forward. EQUAL RIGHTS apply to all reguardless of RACE,COLOR,NATIONAL ORGIN,SEXUAL ORIENTATION, PHYSICAL OR MENTAL DISABILITY, AGE, VETERAN STATUS,MARITAL STATIS or any other characteristic. They should be protected from RETALIATION as well. | |
| Pat Smith | 7/6/11 |
| Dear Starbucks corp, I have been a Starbucks customer for over 15 years...it was my daily pit stop every morning...sometimes twice a day. In fact my family of 7, and their families are all Starbuck customers. However, lately, my last few visits to the Starbucks in Mission Hills, Calif. I ordered a strawberry frapp/double blended...and each time they have been watery and not sweet. Two visits ago when I came home with a strawberry frapp and it was watery/non sweet, I said to my husband, not again this drink is watery and no favor (it just happen to be the day that Starbucks was doing interviews, I called the Mission Hills store and happen to speak with the valley corp. manger; Mary A. she was very professional and kind, she told me I can come back a get two free drinks...any kind and size. About a week later (actually last night), my husband and I went in to get our free drinks (strawberry frapps) and on our way to the car, the drinks still tasted watery w/o favor...VERY DISAPPOINTED! Have your company changed the way you make your frapps especially the strawberry...would like to have a refund of the pass few times we have spent our money on the drinks...I don't want to stop going to Starbucks, but your company need to do something. We have tried McD's frappys and they are pretty good compared to the recented frapps we had at Starbucks in the San Fernando Valley! Sincerely A Disappointed Customer | |
| William Wilkie | 7/7/11 |
| Your new gift card system is set up for individuals. I purchase one pound of coffee and I get a free cup. But I purchase 5 pounds each week because I live 30 miles from the nearest store. You gift card should be set up that I get five free cups of coffee for each of the five bags that I purchase. I can't drink five cups at one time. You are not set up to deal with medium sized purchases. I love your coffee and I thought that with the return of the founder that you would again be customer driven rather than just profit driven off of GIFT CARDS. I own a business and I know how much people make off of gift cards that are unclaimed. It is sad but I will continue to buy your coffee until someone better comes along. I am not sure why I write this because I sense that no one is really listening. | |
| Scarlett | 7/9/11 |
| I was at the Starbucks in countryside mall the beginning of July, 2011 in Clearwater Fl and I watched a giant male employee about late 20s go over to the new food that was about to be put out in the cold case and take a piece of meat out of the hummus plate. He then put the food back for it to be sold. It was horrible! He took a cheese stick too. I was sitting there enjoying the drink I got, only to over hear the employees cussing and being rude. I even heard the employee say the customer was a bitch. I really think disrespectful employees need to not work there. | |
| lin | 7/10/11 |
| As the rest I frequented Starbucks lots. When you changed the drinks you lost me. I always had the Ice frap green tea with melon flavor the best and I like the old way you made it. When the coconut moca appeared I started back loving the coconut on top. My favorite in Belmont Shore Ca had it one day and the other 4 said you never send it to them coconut that is. They told us to write. You have a product and can't finish it. Guess I'll have to go back to the Bean. | |
| Faiqa | 7/11/11 |
| Very Bad experience of Starbucks customer services at a Reststop in NJ Turnpike. The employee spilled hot coffee all over me and it went splashing in my eye. aggrevated my eye and went over my new baby bag and inside on my baby's clothes. This employee of starbucks did not apologized went right back to working like nothing happend. and i had to ask them for napkins. its ridiculous. nothing was done to make it better for me. i am really an unsatisfied customer. never happend before in my life. first time and had to wait half hour for my frappacino on top of this happening while i was waiting. my frappicino was bad too all melted down like no taste in it. ughh never again. i am glad i did not have my infant baby in my arms at the time. Please fix your customer services and don't hire people who don't have courtesy to take their customers seriously. | |
| JERRY | 8/7/11 |
| YOUR STORE ON BERKELEY BLVD. IN GOLDSBORO, NC 27534 THE MANAGER & MOST OF THE PERSONS THAT WORK THERE ARE EXTREMLY RUDE & ACT AS THOUGH THEY ARE DOING YOU A FAVOR TO WAIT ON YOU. WHEN YOU ARE PAYING $2 TO $3 FOR A CUP OF COFFEE A LITTLE THANK YOU WOULD BE NICE YOU MAY WANT TO HAVE THE DISTRICT MANAGER IN THE AREA HAVE A TALK TO THEM . THEY MAY NEED TO BE REMINDED THAT IF NO CUSTOMERS NO JOB. IF THERE WAS A 0 AS A SCORE THIS IS WHAT IT WOULD BE A POOR SCORE IS GIVING THEM TO MUCH CREDIT WITH ALL THE NEW COMPETITION ON KRISPY CREME & DUNCAN DOUGHNUTS & MCDONALDS ALL PURSUEING YOUR BUSINESS ONE WOULD THINK CUSTOMER SERVICE WOULD BE A PRIOROTY I'LL BE LOKING FOR A CHANGE OF ATTITUDE, IF NOT I'LL BE LOOKING A NEW PLACE TO GET MY DAILY COFFEE | |
| Rocio RObles | 8/5/11 |
| Ireally like going to starbucks alot and now i go twice a day only because if you go after 2pm you get the second one for only $2dollars i love it. But today just wasnt my day the girl was too busy not paying attention that did not give me my frap for $2 dollars she didnt even pay attention to my receipt i gaver her then she said if it was ok that she charged me the full amount, if u really think about it its not a free one because i paid full price for my mocha coconut. | |
| Bianca Jobson | 7/25/11 |
| Today 7/25/11 I went into a Starbucks in a bookstore(Barnes&Noble) In Rockford, IL and I had a gift card and I was told I couldnt use the gift card because they only took Barnes&Noble cards? Does that make any sense? They sell gift cards but you can't use them there? | |
| chris | 7/29/11 |
| This is to Starbucks corporate office. I think your coffee is great. I received a e-mail on my computer and filled it out. Which said I would receive a 100.00 gift card. I didn't receive anything. All I have been receiving is junk mail from all these ads to sell me things. Which made my computer slower after I filled out your survey. cda2668@yahoo.com | |
| Bonji Cruz | 7/29/11 |
| I have been at the Starbucks at Edsa Central Greenfield District at Mandaluyong Cjity , Philippines several times. One of the staff there named JUSTIN, his attitude to customers were not very pleasant. I was talking other customers in the next table have the same experienced. This happened over and over again, and should NOT be tolerated. This particular Starbucks is OPD by: Rustan Coffe Corp. The branch is located at Greenfield District at Edsa Central IT Center, Mandaluyong City, Phil. | |
| cheryl beltran | 7/31/11 |
| So u r gonna love this 1.5 weeks ago I went to the starbucks on lemmon drive in reno nevada.we had the rudest drive thru girl. We asked for the prices of the teas because we couldn't see them. We couldn't see them because of the big pillars to stop u from going thru sign. Her comment I don't know where they are on there I haven't actually been thru the drive thru lately. But still wouldn't give prices we said well can u tell me the prices of them. She came back with well your total so far is 4.25 is that all u wanted. I said no can I have the price of a teai don't remember what kind not important. Anyways we just ordered it. She was rude when we got to window.here's the topper of it all ThenI thought they had changed the designs on bottom of cup. Got to the bottom and it was a huge earing that covered whole bottom of cup. When I called the manager. He said he was sorry but he really didn't know what to do about it. I asked how he gonna take care of it. He said she would be talked to about her behavior. His store would no longer allow earings and if I came in maybe he could give me alittle something for the bother. I said can I please have a dist person call me. He said yes. I called back 4 days later. The ass manager told me he knows its being figured out someone would call me back. I left # again. Called today day 10 the ass manager told me well mam my manager told me he said sorry offered to give u something for your troubles. I just don't know what to say we can't really help you maybe if u would come in I could get u a coffee mug or something. Really that's the respect I get was a well we really can't help u at our level so I don't know what to tell u. I have never been so grossed out or disrespected in my whole frickin life. So I will give them till tues morn day 12 to contact me then iwill contact a lawyer. It has to break some health and safety issues for sure. What a joke as much as I love starbucks and spend a lot of money. They will not get anymore of my business | |
| Brian Richart | 8/2/11 |
| I am a long time avid Starbucks drinker and have been for a very long time. However I have a complaint to bring to your attention and my goal is to get a positive response to my long time issue. I order a Venti Americano that contains white chocolate in it. I cannot for the life of me understand why I get charged every time for this? Your baristas say its a syrup and it’s one they have to charge me for. It's becoming ridiculous. I got a re-loadable card to reload because everyday I buy from your company and this is upsetting me to the point of me rethinking continuing to come to your company. It may seam to be a small complaint to your company but as a consumer it’s becoming not only costly but also ridiculous considering it is not listed as syrup. I hope the value of a customer is worth the thought to change the high cost of the white chocolate in a drink or to list it correctly. I would like to have my card charged for the coffee not the syrup and somehow have that conveyed to me and anyone else who has this issue. In searching the Starbucks site I tried to justify why I get charged every time and still cannot find where “White Chocolate” is a syrup to charge me for, its not even in the syrup search on your website. I can only imagine how your diabetics feel regarding you lack of sugar-free options, but thats another letter to write. http://www.starbucksstore.com/on/demandware.store/Sites-Starbucks-Site/default/Search-Show?q=syrup+flavor&simplesearch=Go I hope this letter is taken serious as they say the best advertisement is word of mouth, but it can also be your worst enemy. | |
| Michielle | 6/22/11 |
| What is happening to Starbucks, I cannot believe all the negative comments, but honestly they deserve it! I had my book bag stolen from Starbucks in Orange, my school books were taken (not to mention it was finals week!) all my school supplies, my cell phone and my friends cell phone too! We filled out an incident report, along with filing a police report as instructed to do so. The manager told us that he would be calling with a follow up as to what the corporate office said, it has been over a month now and no follow up from him. I get an early morning call which woke up my son (an infant) and me to ask me if I file a police report and if the police came to the location... what that is it! We told the manager that day before we left we filed it, gave the report number and told them it was just over the phone.. then the person from Starbucks told me that for our inconvenience he would send us out a gift card or something from the store so that we will come back. Well the gifts don't matter but don't call me and wake me up and my son and tell me you are going to do something and you don't! And we have not even gotten a call back in regards to what the outcome of our incident report was. Needless to say, with the crappy Chai Tea you have and the service that sucks and our personal items being stolen in your store... We have not gone back, and our other study groups have found that Coffee Bean and other coffee shops will be our new place of meeting... so looks like you lost more customers... | |
| michelle | 6/12/11 |
| i do really like the actual coffee but I am giving them 1 star because I took my RECYCLABLE bag to them for my free tall coffee and watched the employee throw it in the trash!!!!!!!!!!!! He would not give it back to me so I could recycle it myself!!!! Imagine if they do that ALL day??!!! They are trying to market themselves as a company that cares, well how about caring for our "mother earth"!!!! | |
| Ken | 6/14/11 |
| I have been a Starbucks customer form many years and to my wife's dismay, "spend too much money for their drinks." And so it is...when i come out of a store (especially non-corporate stores) frustrated and swearing I will never buy another Chi Latte, no water, no foam due to the treatment of the staff, that I get the " how many times do I have to tell you" look. This weekend at the Henrietta, NY store on 1100 Jefferson Road, during both my Saturday and Sunday morning visits at approximately 8:30 on each day, I once again experienced the rude and childish attitude and tantrums of the Barista on duty. I am not going into the specifics of the behavior, suffice it to say that the Starbucks experience is dropping to no more than that of Dunkin Donuts with clean hands. I guess its time for a new and exciting coffee company to take front and center. | |
| Anonymous | 6/15/11 |
| The staff at starbucks are snobs. I ordered a bagel that I finished and went to use my computer. One of the staff informed me that I had to make my visit short and buy something else in order to stay in the store because she wanted to keep things in the store moving. That would be believable except that there are other patrons there before me who were not showing any signs of leaving. There are also other patrons on their computers that I have not seen her go up to and ask to leave or purchase something else. | |
| | 6/17/11 |
| Since Boeing union workers don't want South Carolina to have a few jobs from Boeing, we are planning to boycott any companies from Washington state. No need to enrich the State of Washington. | |
| Kyle Javier | 6/7/11 |
| San Francisco Starbucks 865 Market St 94103 I have lived in San Francisco for 2 years and have been to everyone in the Downtown area. Although there are several starbucks on my way to work, I will go out of my way just to pick up my Venti Hazelnut 6shot Latte with an Inch of cold soy, from this Location. They all know my name and what my drink is. And no matter who the associate is I am always treated warmly with quick and efficient service,and am always delivered a genuine greeting with a smile from everyone.... And I'm not the only one...they have numerous frequent customers who are treated with the same friendly familiarity that I am. I would like to give special thanks to Sid, for initiating my relationship with this starbucks location, she will go out of her way to be sure she is the one who makes my drink...because she's got it down to a science! Chelsea, For always adding a little smiley face of a heart next to my name on my cup...which always makes my drink taste even better JoJo, For being such a sweetheart Eileen, For always making me laugh Richard, For leading this team of A+ Starbucks Associates Thank You 865 market St starbucks, for starting everyone of my days off just the way I like it! | |
| Albuquerque Starbucks 528 Lowes Access Rd - Ashlea | 5/23/11 |
| Very poor service; Manager Ashlea was observed snickering at a older customers. This Starbucks ran our of packet pure sugars and in general is second class compared to the other starbucks in the area. Miles is always kind and accomodating me and my husband. Get rid of Ashlea. | |
| Kathleen | 5/24/11 |
| I have a problem with my Gold Card. I can't get free refills from Safeway in Grass Valley. They have stated that I have to get my refill within an hour. I don't think that is fair at all. I buy a Venti or Trenta six or seven days a week. PLEASE change your policy. Kathleen Smith | |
Shirley Gutierrez  | 6/5/11 |
| I am a Starbucks fan. I always look for a Starbucks when I'm out & in the mood for coffee because for the most part, your baristas are courteous & the coffee is good! Recently my husband & I stopped at Starbucks in Westminster Ca. at the corner of Edwards & Bolsa Av. A young man named James served us who could not have been more courteous & kind. My husband had recently read Mr. Shultz's latest book & he & James (since James wasn't busy at the moment)discussed the book which he said he had read also. Our visit was a real treat. | |
| Mike | 5/26/11 |
| Ed Shultz from MSNBC called Laura Ingram a SLUT 2 times on the radio yesterday. STARBUCKS is a BIG sponsor on MSNBC. I'm going to the Tea Party and all Conservative Womens groups to boycott STARBUCKS unless sponsoring of this show stops NOW!!! | |
| John Burke | 5/27/11 |
| I have been going to the Starbucks in Alamo California for about 10 months. The workers there are always very kind and helpful and I have never had a problem. In fact, I consider them friends and I have also met a lot a good people (customers) there. I used to live in Italy so I don't order cappuccinos very much but the coffee is fine. But the staff has been the best part. | |
| palan | 5/19/11 |
| Starbucks/State and Main in Doylestown Pa. The absolute antithesis of what I read in that book! Manager is a joke couldnt manage himself out of a paper bag. ANTI everything! More exactly anti everything that requires people skills to manage. A real jerk! | |
| Dana | 5/12/11 |
| I have been going to Starbucks for many years and several yrs ago I had become intolerant to caffine. At times when I do go get me a decaf no whip mocha, they use the same utensils for the caffinated and decaf coffees. Just that small amount gets me sick. I am about to stop goin altogether just because of this. Instead of only allowed to make 2 drinks at a time, maybe you should use diff utisils for the coffee. | |
| Vance Poss | 5/8/11 |
| Your Startbucks location in the Greenhills Mall in Nashville Tn.Sunday May the 8TH on Mothers Day we we tring to get coffee when one of you CARELESS EMPLOEES spilled coffe all over my dress clothes ruining my pants,shirt shoes right before our lunch.To make it even worse the manager on duty said she did not know what to do!!.At this time we found another managers phone number left message after message & she will not respond...Mabey it takes a Good Lawyer to resolve this issue... | |
| Tammy | 4/28/11 |
| Starbucks in Columbia, SC teamed up with WISTV for a promotion that if you updated you account on JobLink you had the chance to Win a "Year worth of Coffee from Starbucks". This lead the comsumers to believe that if they won they would win a Gift Card worth of enjoyable cups of coffee at the local starbucks coffee shop. But instead t...his is what I won!!! Starbucks, whom charges over $5 per cup of coffee, went down to the local Dollar Tree, purchased a $1 pale to put 12 bags of coffee in it, & this was the years worth of coffee. I am a single person & don't get me wrong I am thankful for what I received but please. If Starbucks wanted to really do PR they would have given a gift Card to draw individuals into their coffee shops. So when you got you free cup of Java, you would most likely would come with a friend, who in return would PURCHASE a cup of java and possible BOTH would have PURCHASED a pastry. Which this would have generated sales. This discraces Starbucks as a company. THis is NO WAY reflects up WISTV becasue they were as shocked as I was. You could see it in their faces when I I came to claim this awesome prize. I gave all of mine to the Harvest Hope, this is not what I had in mind that I was going to Win and I don't think others do either. Those of you whom get notified for this win, Look at this picture of your prize before you wait the time & gas to go pick up!!!!! | |
| Makayla Michelle Page | 4/28/11 |
| I hate the customer service that starbucks have. I called my local starbucks to get the time that they closed. The representative said 10:00pm. Being that it was down the street i drove up to the drive thru at 9:40pm three cars were in front. They turned the headset off at 9:40pm while i was sitting to put in my order. I got to the window at 9:55 pm the girl tells me we are closed and clised the window. I hate a company with poor customer service. IF YOU ATE IN PHEONIX DONT GO TO THIS STARBUCKS LICATION..1610 North 75th Avenue, Phoenix, AZ 85035-4539. I am puttibg a complaint with the better business bueru in the morning. So many people are out of work and ignorant people who want ti close shop early just to go out with friends because i did wait til they did close. Her friends stoood their waiting as she brought out coffee for her friends. Although i sat in the drive thru for 15 mins and didnt get service. | |
| Carole | 4/29/11 |
| Hi Starbucks, Have you considered opening a starbucks on the barrier island in Vero Beach, Florida? Currently there is a Starbucks in Vero Beach but it is on the mainland. We are in deperate need of a Starbucks here and I think the demand would be fantastic. Please have your people check out the demographics for this location. Currently, there are several great places available on Cardinal Drive. Excellent location and great foot traffic! | |
| Helen | 4/26/11 |
| I used to work for a starbucks and I can honestly say I would NEVER go back. If you want good coffee I suggest go to Peet's coffee and tea they are excellent when it comes to great coffee and tea. Unlike starbucks is really cheap when it comes to their beans and quality. I must say I did enjoy my time with starbucks my team was awesome and the customers were even better, but when things started to change I'n the company, I knew I had to leave, and I couldn't work for a for a company whose managment treated everyone like crap. | |
| nessadear1208 | 4/6/11 |
| BITCH NIGGAS STARBUCKS IS AWESOME!! BRING ONE TO LOWELL, INDIANA!!!!! THERES ONE IN CROWN POINT WHICH IS LIKE 15-20 MINUTES AWAY... BUT STILL THIS TOWN NEEDS ONE!! | |
| | 3/27/11 |
| i live in a small town near a large city a would really like to have a starbuck in our town please open one soon thankyou | |
| Donna Crow | 3/21/11 |
| We need a Starbucks in Sand Springs, Oklahoma- Lots of new development off highway 412- Please send me information on how I can open one. Thanks! Donna Crow. | |
| Larry | 3/23/11 |
| A short response to two previous complaints: The guy with Bulldog: Your dog should not be in Starbucks for any reason. There are a myriad of problems associated with having animals in food handling establishments, but I will list just two. (1)Health problems. I don't know about your local area, but around here, their are health regulations regarding having animals in food handling establishments, and that included restaurants. (2) What about the strabucks customers that have allergies to animal hair? What about people who are dressed for work and end up with animal hair all over their clothes? You are a prime example of an inconsiderate person. To the couple who want to walk up to the drive-up window for service.........think about it!!! Insurance problems, law-suits, etc.,etc. Most, if not all, of the businesses in this area have signs clearly stating...."No Walk-up Service" at their drive-thru's. I would bet that if there was an accident, you would be the first to sue. Get a grip!!! | |
| Lori Testut | 3/24/11 |
| This Starbucks has several hostile employees. It was a different kind of situation, I needed help that was not a drink to be made, but I am a frequent paying customer, in a small town, of Franklin Square, Long Island. I use wifii at this store. I have been there many times. I have been private and have said hello to the manager. Today I encountered a hostile environment at this store. I am 50 years of age, single female. When my car ran out of gas, I parked outsied the Starbucks to use the wifii and bought a short coffee. I stayed over an hour, using wifii for this laptop. Then I had to walk to get a little gas, and when I returned, I got a used soda bottle to make a funnel. I went into the same Starbucks to request someone would cut the bottom off the soda bottle,the barista was making a drink, and the manager lied to me, saying he was looking for a scissor- to cut off the bottom of the soda bottle for me,so I could pour the gas in my car's tank. These crule employees said no, yelled at me to "Go get family" and said loudly "GOODBYE...GOODBYE...LEAVE NOW, until a waiting customer also became involved, scapegoating me, I inquired of the barista's name the manager said"Monica" and they were actually very very cruel toward me. I am a considerate and paying customer that has frequented the Starbucks stores for over 10 years. I spend my money at the stores often. These are not the kind of persons that should be getting Starbucks positions. Even if they did not want to help me by cutting off the bottom of my soda bottle, they should neverhad yelled "GOODBYE!!!...GOODBYE-LEAVE,NOW!!!" This woman is very anti-customer, and so is this manager. The time was about4pm. today, Thursday, March 24, 2011. These employees are about 25 years of age, and I am 50. I will not use that store any longer. I am hurt, my feelings are very hurt by them. | |
| Debbie | 3/12/11 |
| I so enjoy the Starbucks in the local Fry's> the Fry's in Ahwahtukee az. has great service and knows most everyone and their Usual drinks! Thank you Fry's Starbucks Baristas for exceptional service! | |
| Michael | 3/7/11 |
| Shortly after my wife died (2004), my brother suggested that I spend some time at the local Starbucks. There were two close to each other (one was a drive-through) and I frequented both of them. The people who worked there were so nice and friendly and I felt much better just being there. But that seems like such a long time ago now. Several years ago several of the people who work there became very insulting behind my back when they thought I couldn't hear them. One of the worst offenders, a cute Asian girl, absolutely hates me and has managed to turn some of the others who work there (including the manager!) against me. It's a trial to go there anymore but there's no where else to go. It's bad enough to suffer a personal tragedy but then to go out in search of some friendly only to meet up with these cruel individuals, defeats the purpose of going to Starbucks in the first place. | |
| woot | 3/9/11 |
| I went to starbucks..on wakeforest camps... and the manager was so rude...if i can recall her name was mari. i will not go back there if your first walk in the door is a frown...my daughter said she always act that way..so i asked her why keep comeing back... have you ever address anyone or someone of this matter.. so i will do the honors to inform corporate about this matter...My daughter and I will not return too that starbucks... and i really enjoy a cup of coffee every mornin...starbucks has wonderful coffee....not wonderful leaders... | |
| Raymond | 3/7/11 |
| I have been a customer of starbucks for many years,i'm a successful local business owner with one of my stores adjacent to the Starbucks at 841 Bronx river Road ,Yponkers N.Y. I'm very well known and respected in the community and have been in business for over 20 years. I had a great relationship with the prior store manager and employees and they know me personally and have extended the courtesy of letting me go in and out from my store to theirs,refilling my cup and treat me with great respect,since i'm a gold card member. Recently a new manager was put in charge and has created extreme animosity between employees,customers and myself.I get a lot of feedback because of my position in the community and proximity of my store being next door.I also personally overheard the manager informing the staff to"discourage me from refilling my cup,visiting the establishment,sitting and conducting business in starbucks". I find this insulting extremely unprofessional.The people i bring into Starbucks sit and spend money while discussing business or just having a conversation with others.I thought that was what a cafe'was all about. I would think you would want customers to feel confortable so they frequent the establishment and spend money. In today's economy the last thing you would want is negative publicity and i'm sure you are aware of how fast it could spread. Matter of fact, because of this manager,many of your prior regular customers have already stopped coming and was floating the idea of signing a petition to foward to corporate.Prior to this situation getting worse and you lose employees,customers and my self.I would appreciate the situation being investigated. I have sent a written letter to corporate, and i have called few times reguarding this matter,it is been 10 days and i haven't heard a respond yet. I would appreciate your response and a follow up to this situation as soon as possible. Sincerely, Raymond P. | |
| Starbuck's Scam?? | 3/7/11 |
| In December my daughter and her friend bought each other gift cards. There was a "glitch" in the system and all of these type of gift cards were cancelled, making them appear to have been used already. We were told to contact the local store to get it fixed. We called the store, they said call corporate, which said call the store. Third time calling the store, they said only corporate can fix it. Called corporate again and reached a different representative. This one said they can fix it. She "opened a case" and "escalated it". She said it would take 6-12 weeks to get a card. My thought here was, I thought they were in Seattle, not stationed in some remote jungle??? Anyway, it is now March and I haven't heard from them. My daughter asked this weekend if she would ever get her card back, so I called today. The woman I spoke to this morning said she would send a new card and it would take 7-10 days. With the "Enrons" of today, I know I shouldn't be surprised at what businesses pull...but I am surprised that it has taken over 3 months (so far) for a girl to get her christmas present. It remains to be seen if she'll ever get it. I will never buy a gift card from Starbuck's again. Not because they had an issue with them, but because they didn't care enough to remedy it in a timely manner (or ever?). New Starbuck's tagline "Buy a Gift Card, It's Your Gift to Us" | |
| rae | 3/1/11 |
| ZERO---YOUR STAFF AND MANAGEMENT IS A JOKE AND CARES ONLY ABOUT THE DOLLAR AND SCREW THE LOYAL CUSTOMERS!!!!!!!!!!!!!!!!!!!!! THANK GOD FOR PETES :) | |
| mike nottingham | 3/1/11 |
| I've been going into your store on eagleridge in Pueblo Co.,since it opened. I was so disappointed. I started drinking your wonderful coffee and drinks in 1990, in Seattle Wa. I went into the most unfriendly Starbucks today, I walked into a unfriendly atmosphere. I was not greeted or even recognized until I gave my order. The partner behind the register should not have been there. He had to use three cups to even get my drink right. The manager was on the bar and screwed up a simple venti mocha. She said nothing to me and just called out my drink, handed it to me and acted like I wasn't there, just another drink. I've seen quite a few managers come and go, the last manager had a great crew and they were all friendly, and always greeted the customer. It seems that the great thing about Starbucks is gone. Are we just a drink now instead of loyal customers? Well I for one will never go to that Starbucks and hope the next time I go to a Starbucks I will have a better experiance. Thank you for your time. | |
| Steve | 3/2/11 |
| Starbucks store Greenville, SC (on Pelham rd.) Having been a customer and investor of Starbucks for some 25+ years and having spent thousands of dollars in gift cards for my clients throughout the U.S., I regret having to report such. Myself and my client entered the store only to find a long line of folks waiting to order and even longer line waiting for their order (7-10 in each). Once I placed the order my wait time was exceeding 20 minutes (for one drink), during which time I observed 5 employee's (one working drive thru, one stocking shelves & 3 talking about their previous nights adventures...ie: parties, etc.). One and only one of which was responsible for making all the drinks and of which could not have cared less how long nor how unprofessional carrying on and talking instead of working would be received. At 20 minutes I asked the one making the drinks if he had my drink order back there and how much longer (since two people whom came in after us received theirs before us), his response was a very nasty "yes" and "you need to relax", "it will be up in a couple of minutes". 10 minutes later the drink was made and it was slammed down of the counter in front of another employee and told to "give this to the guy over there" (full of attitude and no eye contact nor apologies whatsoever). Having made an attempt to talk with the manager to no avail and having now been in the store for 35+ minutes, myself and client opted to leave and promised ourselves to not do business there any longer until they can provide proof of "professionals" with outstanding character have been hired. It's disgraceful the treatment and disregard for the customer ! Starbucks used to pride itself with it's professionalism and kindness... sorry to say that is a language not familar to the folks here in Greenville (Pelham), SC. | |
| Ariel | 2/28/11 |
| We really need a Starbucks here in Washington, North Carolina! The closest one is in Greenville which is about 45 minutes away! Not only that but Greenville gets 4 Starbucks in that town! FOUR! Send at least one our way please and thank you! | |
| Heather vlahogiannis | 2/23/11 |
| Today I went into your Apache junction Az store on apache trail. Like today I go in everyday. I know exactly what I want and how to order. I gave my order to a new guy he was struggling but no big deal. I understand being new. He got my order wrong. I watched the girl making my coffe and i politely corrected her. Her responce was I should have got the order right when i ordered it. I told her i did get it right. Her reply was oh maybe he got it wrong. While I was helping her get it right I asked her to please put cinnamon in the bottom of my cup. She was not happy about that. After getting finished i asked her to please keep the lid off so i could sprinkle my own cinnamon on top. I use a lot of it(but not a whole jar or even half). Her reply again was we don't have that much cinnimon so please don't use so much. very rude. I put my cinnamon on it and then spoke to a supervisor who was just as rude.No appologies for the way I was talked to. She said you did use a lot of cinnimon. I explained to her that I am a diabetic and coming there everyday is a treat. when i use cinnamon I do not have to use insulin at all the cinnamon controls my BG. I spend alot of money there. I have meetings there. Its a must have I crave starbucks. I asked the manager did she want me to come back. her reply was sure and then another employee yelled use as much as you want. People like there coffee different ways I would think your employees would want me to come back. I'm so sad I enjoy your coffee. I don't think I deserved to be treated like that. I realize that your company will not go out of biz if I don't come back. I just don't understand wouldn't you want to keep your regulars happy? Your other starbucks stores,by the way I know where all off them are in a 10 mile radius could care less about how much cinnamon I use. They have even learned my name and know just what makes me happy. I don't know that I will be coming back or suggest meetings there anymore. I have never been treated so badly. I left feeling so sad. I feel like this is a bad break up. If ya had a cinnamon latte I would purchase that but ya only have one with carmel. I love the Chi. I don't know what to say. I'm so hurt. Maybe there should be a sign thats says only two sprinkles per person. Just so sad on how I was treated I never treat anyone that way.Being that I work in retail I would never ever treat my clients like that. What ever they want I take care of them even if its an odd request. Thanks for listening. | |
| Christine | 2/18/11 |
| To ALL Corporate people!!! I have been a LONG time customer to store #8508, since inception. My husband and I have had nothing but FRIENDLY, GENUINE, PROFESSIONAL service EVERY time visited. Today, I read a letter stating a customer service satisfaction of less than 100%- let me be perfectly clear... NO FREAKING WAY!!!!! Clare has been a great addition to Starbucks management and the baristas are terriffic not to mention personable! I have frequented many locations and there is one near us I could say deserved a sad satisfaction score- store on The Terraces@ Windward!! I am not alone feeling this way and I wanted to take time to let corporate know! | |
| brandon | 2/5/11 |
| to many of the complaints and disatisfied starbucks boycotters. i read many and many of your complaints. i myself am a starbucks employee. We do appreciate the criticism, but its time we all grow up and not take things so drastically. You do not work for starbucks. you do not know or understand how hard and frustrating our job can be. we make coffee drinks for customers who we have to use much brainpower to help them decide, or much brainpower to handel their ultra complicated picky orders. We are happy to help you and make your order, but you cant always expect a teddy bear to hug you at the counter. we try to be happy, but most of us are very rushed. many times people may come off rude but they are not even being rude they are just working hard and you interpret your ideas based on personal feelings. you order a drink and realized you recieved the wrong item. we make you a whole new one. thats money loss on a drink. there are so many complaints etc on everything from starbucks customers. we are not personal therapists. we are bartistas. you need to understand you get these feelings you get these remarks because we have bad days to to over-reacting customers such as many of you on this page. we have feelings, we have lives. we dont need to be repremanded for customers that dont know how to deal with their own feelings. Your an adult. There is more of a reality to things than most of you realise. so please, calm down and let things be. | |
| Gladys | 2/5/11 |
| I am a Starbucks coffee drinker and love their coffee. I was very disappointed when iI was told i could not purchase a half pound of coffee at the Starbucks location in Houston,TX at the location on 4501 1960and Veteran Memorial. The guy stated that "we don't sale a half lb. of coffee and said "We cant do anything with the rest of the left over coffee. I was very upset because it was not in my budget this time to purchase a pound of coffee like i normally do. I told him I have purchase it before at the location on Kuyendahl and Louetta. He said that I will just have to go there. Please help me and let me know why is it that i can purchase a pound of coffee at one location or has that changed all over. And besides that location is closer to my home and why should I drive out of the way just to get the half pound that I want today. I was not in that area. | |
| concerned coffee drinker | 2/8/11 |
| I hope starbucks makes I-9 immigration checks of all their managerial staff and verifies their dependents social security numbers given the problems at chipotes | |
| Tannisha | 1/30/11 |
| This is to all the Starbucks cutomers that complain about good customerservice. I use to be a barista about a year ago and customerservice works both ways. You can't expect someone on the other side of the counter to treat you nice if you have a nasty attitude it's there job to be nice but you never know what thier going through in thier life they are HUMAN Just like you. I'm not taking up for everyone cause I have been in a store and the barista was very nasty and I've also been the barista that went above and beyond the call of duty for a customer and was treated very nasy. So if your in line and see a customer being rude to a barista Say something nice cause you maybe next in line and the barista is feeling down and just not as happy taking your oder as to the last customer. | |
| Vallery | 1/30/11 |
| That Yanna Crawford at the Cascade store in Atlanta the best barista I've ever come in contact with she should be training a lot of barista in Atlanta! | |
| Dr. robert Tyler Horton | 1/17/11 |
| Please review my humiliating experience below: Complaint Location: Starbucks 2320 Versailles Road, Lexington, KY 40504 (859) 281-1103 Order placed at drive thru: Order repeated and confirmed. Courteous service at that point and paid for. Pulled away and noticed it was not right. Stopped and walked inside. Lyndsay the driver thru cashier and turns out to be shift supervisor was standing there: I asked NICELY,thinking that it could just be a misprinted label, cause it has happened before, "Is this nonfat like I ordered?" Lyndsay at that point looked at me and in a VERY demeaning sarcastic tone(as if I was a child) asks:"Well", "does it say non-fat?' I , at that point I was flabbergasted at the tone in front of three other employees and at least 8 other customers, said in a defensive and humiliated tone , "NO". Her response in a seemingly harsher and even more biting sarcastic tone was"THEN IT"S NOT". Guess we will have to make you another! At that point so humiliated: I sat the drink done(which I had paid close to $5 for) on the counter and said:" NO, obviously it was my fault" and proceeded to walk out. As if this was not an embarrassing enough situation, my several swift steps to the exit seemed to take forever, due to her continued efforts to humiliate me in front of all inside. In her LOUD voice, not saying yelling, but a very LOUD VOICE so that the WHOLE Store could hear: Says, "Thank YOU! Then still in the Loud sarcastic and demeaning TONE, "HAVE A GREAT DAY", and yet one more sarcastic and Humiliating Loud Tone , "BYE, THANK YOU!".All for everyone to hear and to single me out. Now, here is what I want to understand. Let's say That I was in the wrong, even though I distinctly remember placing my usual order that I have ordered from many locations and this one a multitude of times over the past 10 years and that SHE(Lyndsay) repeated to me. Why not, a so sorry Sir, we value you as a customer and we will make you a new one( at the beginning instead of "well is that what the label says?"? All would have been just fine and understandable. Instead your employee , a shift supervisor that I am sure mentors other employees, humiliates me and causes everyone to direct their attention to me as I walk out the door not saying a word. Why was it necessary for her to repeatedly in her loud demeaning voice for all to hear: Thank you, then Have a Great Day sarcastically stated and even louder BYE , THANK YOU yet again! What was the point of that? Why was that necessary? Why did she have to make a spectacle and a point to speak very loudly and to draw attention for all to hear? Why over and over? Why? I will tell you why? This was an attempt to embarrass me, humiliate me and to draw attention to me in front of all others around! I have never been so embarrassed before in my life! I do know, that if one of my employees ever spoke to one of my valued customers in this humiliating and repetitive attempt to embarrass , that person would be FIRED on the spot!!! I for one am asking for an apology and my money back along with at the very minimum a demotion from "Shift Supervisor". Is this the time of tactic that you want her to show as an example to other associates? I hope not! Every time that I come into Lexington, 2-3 times a week , I look forward to stopping at the Versailles Road Location( being that it is the closest one from the exit after an hour drive to get there. NEVER again! I will drive two more exits to avoid this store forever . | |
| Elizabeth Kant | 1/21/11 |
| I TOO AM A REGULAR AT OUR VARIOUS, LOCAL, STARBUCKS....I REALLY AM UPSET THAT YOU DO NOT OFFER ORGANIC MILK or ALMOND MILK ALONG WITH YOUR OTHER CHOICES....I AM NOT ABLE TO DO SOY MILK ANYMORE. ALL REGULAR MILKS (AS WE ALL KNOW HAS STEROIDS AND ANTIBIOTICS IN IT). PLEASE, PLEASE START OFFERING SOMETHING MANY HEALTH-CONSCIOUS FOLKS WANT AND WHAT MOST FOLKS SHOULD BE DRINKING....."ORGANIC MILK". I WILL BE UNABLE TO PURCHASE ANY MORE DRINKS WITH YOU UNTIL YOU ADD THIS TO YOU MENU. Sorry, but MY health is more important than your profits. Thanks!! | |
| Karen | 1/1/11 |
| I am usually a big fan of Starbucks. This morning I walked my dog and thought I would treat myself to a mocha. I was surprised to learn that I could not be served if I was not in a car. I thought this was kind of crappy. There are many other espresso stands in my area, I guess I will be giving them my buisness. | |
| Allan | 1/7/11 |
| Hello I'am presently in your Starbucks on 1St Ave And 2ndSt.Nortjh In St.Petersburgh Fl.I love your coffee. But this Location needs help.A good cleaning from top to bottom And A disinfection of the bathrooms.If you Dont have anyone i know someone.To do it at night.Zenferg@yahoo.com..If you dont believe me see it for yourself. | |
| Dr. Judah St. John | 1/7/11 |
| Sir: My6 name is Jack Goldfarb amnd I am attorney for Dr. Judah St. John and The Lion of Judah Foundation. I am not going to take my valuable time reiterating what you should havereceived days aqgo qwhen complaint # 5487045. In addition to massive damge law suit beinbg considered against you, the3 following is from a column that Dr. Judah writes for several prominant newspapers across the country including the SF Chronicle and the New York Times. It will say this. Starbucks scamming the people of san francisco. You know when you visit the pretty lies ont he Starbucks website, you come across very cute but misleading statements like thgis: We've always believed that businesses can - and should - have a positive impact on the communities they serve. So ever since we opened our first store in 1971, we dedicated ourselves to earning the trust and respect of our customers, partners and neighbors. How? By being responsible and doing things that are good for the planet and each other. That is a whole lot of crap. I know one doctor who was embarrassed more than once by the idiots that starbucks has as managers at the powell and Ofarrel location and another on maqrket...twice causing damage to my client and having no good treason for being. Starbucks is a very large presence in SF and the mayor and his staff are appalled that one of the leading doctors int his community received such assaults on their character etc and then the company hides behind an answering service when it come to customer service. Dr. St. John asked for a customer service no and was told that all he could get is a an email, but that wew would be notied at the earliest convenience.Luckily we came across two starbucks emp-loyees who are willing to enter the lawsuit with us who told our man that " they just tear up those customer complaints and thewn laugh about them. Starbucks was unreachable. Wea re going to press in one hour and so lets see what happens to your great PR. We plan to send out repeated press rekleases to all our contacts etc and lets see how well starbucks does int he next quarter. Since you have not responded to opur request, you must be as incompetent as your managers and we will forward this to corporate as we are also major stock holders. Yopu have fucked with the wrong people. Wea re angry and totally disappointed and expect a multimillion dollar settlement if any. We would rather just tell the truth until these peopel are either fired on financial compensation is rendered. You can and will be criminally held libel and your personal assets can be attached simnce you as district manager for this event and therefore under the uniform commercial; act you are held liable " jointly and severally. Lets see how you do when your personal and family assets, house and property are all under a criminal and civil lien and are frozen until a judge rules. Dr. Jack Goldfarb, Legal Dept. LOJ 415-524-6383 States attorney generals, iccc fraud division City Attorney Starbucks Legal Starbucks corporate | |
| jodi ann martinez | 1/11/11 |
| Today is Jan.11,2011.Today,I visited two Starbucks locations here in the small city of Sierra Vista ,AZ.We have a Starbucks in a Target store and one in a Frys grocery store.The Starbucks in Target had employees with extemely poor customer service, even the manager was useless...they could NOT brew me a cup of Pikes Place decaf coffee because of their store policies...they do not brew this kind of coffee after 12 pm...even though it was so BOLDLY advertised all over the place...I saw no sign saying this coffee was not brewed after 12 pm.False advertising?I think so.Giving Starbucks a bad name?I think so.Now my experience in the Frys location was exceptional....they brewed me my cup of decaf Pikes Place coffee...they said..."anytime."Thanks to those ladies at the Starbucks at the Frys Grocery Store...I know not all Starbucks locations have bad service...just the one in the Target store in Sierra Vista,AZ. | |
| Ralph | 1/1/11 |
| I am visiting relatives in the Lakeview area of New Orleans for the holidays. They told me to go through the drive through lane at 424 Veterans Blvd because there is a hilarious girl who always remembers their name and drink, and says something kind or witty while getting their order to them and a guy who is equally as charming. The person on drive through was a skinny black male using his phone to text so I went inside instead since I drove there. I was completely thrown back by the large tall young woman ranting about "Lindsey" saying she complains too much but she is so sick of people not doing their job and it constantly falls on her and making her get behind. She said she couldnt take a lunch, she is sick of being the only closer, she couldn't wait to get out of there to drink her Tequila Rose and she was calling the manager to close early. Then some weird looking girl with a crew cut and bloodred lipstick said they should just burn the place down. The big girl said she wanted to quit and felt like they were trying to get her to. All this time not one of these people saw me. I walked out and went to the PJs across the highway. My friends are in shock. They are calling corporate next week. From what I heard the manager would be a waste. She gives herself day shifts and weekends off and will not come in to help when they are left short handed. Really good FOURBUCKS. Your drinks are as high as your employees. Never again. Ever. | |
| sandra cole | 12/27/10 |
| i have been trying to reach you since i went into the pikesville md.21208 store and was truely treated horrible when i had called corporate the lady promised me two free coffee coupons for being treated wrong .i still have not recieved these coupons ,i also rebooted my card to 25.00 my card number is 6045 1709 7360 7352.This is what happened to me.i went to visit starbucks pikesville md.the lady said at the time i had only a few dollars on my card so when i told her oh here is my visa ill charge the difference on my c/c she said we dont do that here so how are you going to pay the difference of course its holiday time i never carry cash,she said i could not charge the difference of 86 cents i said well iam sorry what can i do ,she is very loud and said you tell me but this coffee is not free i was surprised how i was treated and very embarrsed.well she insisted again do you want this coffee ?i said yes give me a minute well at that point she dropped it into there trash can ,than rudly said next !!i left the store called corp.and still iam not satified well if you check my card that was the said date that corporated reloaded my card,i will never trust starbucks again and iam still very unhappy.please someone email me with an apology,i feel like it is needed ,thanks kindly sandra cole my#is listed or my email is registered threw this account number! | |
| Gina Salas | 12/18/10 |
Recently, British Royal Marines in Iraq wrote to Starbucks because they wanted to let them know how much they liked their coffees, and to request that they send some of it to the troops there. Starbucks replied, telling the Royal Marines thank you for their support of their business, but that Starbucks does not support the war, nor anyone in it, and that they would not send the troops their brand of coffee. So as not to offend Starbucks, maybe we should support them by NOT buying any of their products! I feel we should get this out in the open. I know this war might not be very popular with some folks, but that doesn't mean we don't support the boys on the ground, fighting street-to-street and, house-to-house.. Thanks very much for your support. I know you'll all be there again to support us when we deploy once more. Sgt. Howard Wright, 1 Platoon, Recon Company, Royal Marines PLEASE BE KIND ENOUGH AND DON'T DELETE THIS... BUT PLEASE PASS TO EVERYONE ON YOUR E- MAIL LIST, IN MEMORY OF ALL THE TROOPS WHO HAVE BEEN WOUNDED, LOST LIMBS AND EVEN DIED, SO THAT WE MAY HAVE THE RIGHT TO CHOOSE ! Also, please don't forget that when the Twin Trade Towers were hit, the fire fighters and rescue workers went to Starbucks because it was close by for water for the survivors and workers, and Starbucks CHARGED THEM!!! AN ADDED NOTE TO THIS: STARBUCKS HAD STORES ON SEVERAL MILITARY BASES IN THE UNITED STATES. THEY ARE NOW BEING REMOVED BECAUSE OF THIS. There are 227 Starbucks stores across the UK, and there's no doubt that our soldiers would get the same response from this company, so let us do our bit ........................... P.S. DID YOU KNO THAT SEARS PAYS FULL SALARY TO ANY OF ITS EMPLOYEES DURING THE ENTIRE TIME THAT ANY EMPLOYEE IS SERVING ACTIVE DUTY? Recently, British Royal Marines in Iraq wrote to Starbucks because they wanted to let them know how much they liked their coffees, and to request that they send some of it to the troops there. Starbucks replied, telling the Royal Marines thank you for their support of their business, but that Starbucks does not support the war, nor anyone in it, and that they would not send the troops their brand of coffee. So as not to offend Starbucks, maybe we should support them by NOT buying any of their products! I feel we should get this out in the open. I know this war might not be very popular with some folks, but that doesn't mean we don't support the boys on the ground, fighting street-to-street and, house-to-house.. Thanks very much for your support. I know you'll all be there again to support us when we deploy once more. Sgt. Howard Wright, 1 Platoon, Recon Company, Royal Marines PLEASE BE KIND ENOUGH AND DON'T DELETE THIS... BUT PLEASE PASS TO EVERYONE ON YOUR E- MAIL LIST, IN MEMORY OF ALL THE TROOPS WHO HAVE BEEN WOUNDED, LOST LIMBS AND EVEN DIED, SO THAT WE MAY HAVE THE RIGHT TO CHOOSE ! Also, please don't forget that when the Twin Trade Towers were hit, the fire fighters and rescue workers went to Starbucks because it was close by for water for the survivors and workers, and Starbucks CHARGED THEM!!! AN ADDED NOTE TO THIS: STARBUCKS HAD STORES ON SEVERAL MILITARY BASES IN THE UNITED STATES. THEY ARE NOW BEING REMOVED BECAUSE OF THIS. There are 227 Starbucks stores across the UK, and there's no doubt that our soldiers would get the same response from this company, so let us do our bit ........................... P.S. DID YOU KNO THAT SEARS PAYS FULL SALARY TO ANY OF ITS EMPLOYEES DURING THE ENTIRE TIME THAT ANY EMPLOYEE IS SERVING ACTIVE DUTY? | |
| Eyvonne Tidwell | 12/4/10 |
| Hello, I have a question? I never drank Starbucks till one day my daughter stoped and she bought me one. Well now i'm really hooked on them. But I stop at different stores and always get the same drink a White Chocolate Mocha Grande. They are so good. But of all the places I stop none of them taste the same. Some are really strong and some are light and some are just right. And the Starbucks down the road from us (Lakeville Minnesota) each and every one of the employee's make them different. Now know from being a manager and once a barista there are guide lines to follow. So why do none of them taste the same? If you could email me and let me know how I can get the same great taste every time that would be very nice of you. Thank You Eyvonne Tidwell Lakeville Minnesota (Where coffee is needed) | |
| Shawndra Carzola | 12/6/10 |
| I am a mother of one of your employees, and it's located in Tampa, FL. There is a store manager by the name of Jill who lack experience in employee rights, and she abuse her authority, and cause pettiness behavior to occure with a professional environment. She does not resolve issues that take place and this is not the cause of an Lawyer to get involved. I made a report back in July about her and provide names. She took an employee my daughter and cut her hours, who has been a great employee for over 2years for the company. She took a joke from one of her employee, in which he claimed it was a joke, and did not use her manager skills to resolved the false information. Instead she took the information and ran with it, cause and hostile working environment for my daughther. j The employees felt so bad that they started giving up their hours for her to work to pay her rent, eat, and pay bills while a full time student at night. My daughter has been harrassed every since, and all she did was bring down a cheery personnel who has been devoted to the company. Jill punsihes the employees by taking away their working hours, in which she knows they survive off of it, without telling them a reason why. Only after we reported her, did she come back to appaulogize later, but it was too late. The pay was lost and I had to make up for it. I told my daughter to request a transfer, and she refused numerous time to allow her to transfer. til for no reason today she said she was going to let her go. Now there is going to be a lawyer involved and Jill name is going to be attached to it.. Not only has she cause stress to my daughter, but it has cause me stress each time I have to deal with it, and make up her rent etc. I go down to Tampa, FL and spend months down there, and I get tired of the complaints.. when I was in the car outside the store, Jill asked my daughter to tell your mother to ocme in, and Alexandria Stated " It's best that she doesn't", I was not going to enter the store, because I had planned on taking legal action towards her at any cost, cause it's just not right, and it doesn't not maintain a proper working place. I am done with my travels now and rest asure I handle things in only a Legal format. We were told last time that we would get transfered to HR department if this keeps up, well it's time. You should not be in the postion if you can't handle a management role. My daughter has gone in sick numerous times for starbucks, she has skipped her medical appointmens I set up, because her job needed her to fill in for someone else who wasn't able to show up. | |
| David Roberts | 11/30/10 |
| Of course, finding an on-line way of making a complaint is impossible, I am sure you would rather not read them. So you probably don 't even read these. If I send a letter by snail mail, that too will probably do nothing. Nevertheless - just in case - a lady working at your Hollywood and Highland store, Los Angeles, approaches me this morning while sitting outside (at least 15 feet from the door) - I had read the 'NO SMOKING WITHIN 10 FEET OF THE DOOR' many times in the two years that I have been coming here. She rudely tells me I cant smoke and to move off the premises. When I point out the sign she arrogantly and rudely tells me its private property (not true - its leased) decided that the 10 feet from the door starts at the end of the nearly 28 chairs and umbrella's. Of course, being peaceable the cigarette was already out but she was on the phone calling security. When they got there she had me removed from the building cup in hand - for what? Daring to point out your own sign? You need witnesses - I have them too. I have arrived back here 10 hours later and she is still here (nice overtime!!) only to find two men smoking pipes and she is inside smirking. I will still be writing to corporate but I won't hold my breath. You need to stand behind your own rules and employees who don't follow them should go. Or are you just a front for something else. Profit at all costs? | |
| M. Curry | 11/9/10 |
| There is a McDonald’s virus I picked up at a Starbucks on 6th Ave and 19th in New York City on 11/8/2010. The virus corrupts browser and will not let you go to any other site. Mike Curry 917-701-0251 by the way your software didn’t help. | |
| Michelle | 11/5/10 |
| I am a coffee snob, and I think your coffee is the absolute worst BUT Carlisle, PA is a university and law school town (Dickinson) and home of the U.S. Army War College. There are a plethora of high profile spaces for Starbucks, and it would be highly profitable due to the low rents here. Jump on it Starbucks! | |
| Michelle | 11/5/10 |
| Starbucks would rake in the dough and be a boon to the economy in Carlisle, PA | |
| | 10/29/10 |
| Starbucks is really going down the tubes!! It used to be not only that it tasted good(it doesnt anymore) and the customer service really set them apart from other coffee houses. I moved to Fremont ca 4 years ago and the lack of coffee shops has kept me going to starbucks. A drive thru opened about 2 years ago and because its convenient i go thru it. Every time I ask that they add whip to my latte, and every time they miss it. On top of that there has been about 3 times the lid had a bend in it and popped off when I picked it up. The last time this happened it was while I was grabbing it from the guy, it pops off while we are exchanging it and it goes all over my hands and pants burning the heck out of my skin! He got me napkin and sent me on my way, by the way my dring was half gone, did he offer me another? NOOOOO! So being fed up I called to speak with the manager, she was really nice and says let me make it up to you, I will send you a gift certificate, I say okay and give her my address. 4 months later, I have not received the gift certificate. If you cant get results from a manager who can you talk to? So I banned it for a few months, but today I had my son with me in the car and it was super cold so I thought I would go through the drive thru an give them another shot. I order a toffee mocha, she asks if I want whip on it. Excitedly I say yes thinking well, if they offer they wont forget it. I get the latte open it up and surprise, no whip. If I wanted to get some put on I would have had to get out and go in which is why i chose the drive thru, or wait in line in the drive thru again. I left and took it up the tail pipe!! | |
| shirley | 10/22/10 |
| I have been a customer of starbucks for years...they opened a new near my house on sherman way in van nuys, califoria about 7 years ago. This place does not change. I USE TO go to starbucks every day sometimes two and three times a day. But now I go maybe once or twice every 6 months. The customer service is the WORST. the store at sherman way in van nuys california is deplorable. I can not imagine customer service any worse nor have I seen it worse. I am a senior citizen and i always age more when i am in that store. i guess i go in there to see if maybe it has changed.....but i am never disappointed the service is the worse, the employees hold up the line because they are talking to each other, they have three employees behind the counter walking around and the line is to the door. Is there no management in this store????? instead of spending money on wine focus starbucks focus on C U S T O M E R S E R V I C E!!!!!!!!!! | |
| Linda | 10/17/10 |
| My husband learned today that when there is no business in the drive thru lane patrons are not permitted to walk up to the drive thru window. My husband walked our dog up to the starbucks to get a Sunday Paper; there were no cars in the drive thru lane. Service was not permitted. He found this difficult to understand. Why would a business refuse a sale on ceremony when there is no inconvience to other patrons? We both get our coffee at this location each morning and at times we'll walk up to the store on weekends togheter. We enjoy your coffee. I guess Starbucks employess those without critical thinking skills. I am sure we will, out of conveinece, purchase from this store again. However, until we can forget this incident we will make our coffee at home. | |
| Alice Strait | 10/18/10 |
| I am sadden that Starbucks has made such a focus on selling package products instead of making sure the drinks or perfect. The NEW Frappacinos are Gross! And I am so tired of the constant pushing of VIA! Let the grocery stores sell VIA and get Starbucks back to making great coffee. | |
| ed | 10/7/10 |
| Starbucks in woodland hills on ventura and winneka. Says no smoking on patio but everyone is smoking. What's up with that? | |
| everyday paying customer | 9/28/10 |
| Tis is to notify headquarters that the starbucks on seven-thirdy -four(1734) L street northwest needs to be shutdown the manager(Ben) has only been ther for (two weeks) an has not met standard food safety requirments such as cleaning the store properly during night time ; organizing his barissta to be on the same page about upcoming events;preparing the proper write ups for those barisstas who do not complete there work an are neglecful in cleaning the store properly ;leaving trash all night in trash cans . There has been a few spotted rats ,roaches, nets , fruit flies in side of sratbuck on L street;no kind of sanitary is being done to keep these kind of rodents outside of starbucks on Lst.I am paying a customer for almost two years this store has went from bad to worst an nothing is getting done to better the customers of any eggs from flies on the pastry in pastry cases it is completly hot inside of the pasty case so flies stay in there i had to stop going just on last week thursday because their was a fly inside of my banana walnut loaf i got food poisen an had to miss work an go to the hospital for food poisen. And then when I went back up to the store manager Ben said"i had got it from outside"I always sit inside an eat is what i told him an then that was the end of the conversation someone is going to git very sick very soon from starbucks on Lst.Now headquarters need to send someone down an inspect this store very closely . due to the food poisen Iam in process of bringing a lawsuit up against the people in charge of the issue . thank you for time . washington, dc | |
| Susan | 9/23/10 |
| Every single day I go to Starbucks for a chai tea latte, sometimes more than once. Today for the first time in many years of daily loyalty I encountered an experience that I hope none of you will have to experience. While in the drive-thru after receiving my food items the representative was handing me my Venti Chai. As the chai was passing from her hand to mine I noticed the lid was not completely on. It pops off and chai covers me from top to bottom. My purse (a tiny one) which was open on my lap has chai all over it and in it, the seat belt is soaking wet, the steering wheel and center console as well as the carpet and seat are all wet and sticky. The representative (who happens to be the manager) says to me "M'am, your'e not supposed to squeeze the cup". I replied "I didn't squeeze it, the lid wasn't all the way on". I received no apology. She said I could pull around back and she would let me use their towels. I said no as I was now going to be late to work and I had to go home and change. My skirt was so wet that even my undergarmets were wet. Later I get a message on my cell phone from the manager because "I" left my gold card there and she was hoping my day went a little better than the way it started out. Still no apology. Oh, by the way, according to Starbucks Corporate Headquarters in Seattle (customer relations dept)...any Starbucks employee can access the information you give them when signing up for your gold card, but they won't give me the name of the District Manager because it "proprietary", "to protect him from harrassment"! I told them I would like Starbucks to pay for the inside of the car to be cleaned. He told me that they would not accept any accountability since "it happened in my car". So even though the rim of the cup was dented in one place and crushed down which prohibited the lid from staying on...they are in no way responsible for the lid coming off and the chai spilling all over my me and my car and purse. AMAZING...no wonder Starbucks cafes are closing all over the place! | |
| michelle | 4/27/10 |
| I've been drinkings starbucks mocha frapps forever. I go sometimes twice or three times a day, now you are changing the way you make them. I don't like them at all. They taste like milk and coffee mocha. PLEASE go back to the old way. It wasn't broke don't fix it or change it!!!!!! | |
| George Allan | 5/3/10 |
| I have been a Starbucks customer for years as I travel as a professional Pilot. My dog Bruno, an American Bulldog and I have visited the East Naples Florida store on Davis Blvd. for 4 years every day when I am in town., since Bruno was 8 weeks old. Last night your manager had the police serve me a no tresspass, without ever speaking to me about Bruno being too big, or being a problem. The police were there on another incident, and while they were very nice to me, they said the General Manager is on the phone regarding the other incicent, and asked since we are here could we serve a no tresspass because of my dog Bruno. I AM SHOCKED THAT ANY MANAGER WOULD DO THAT WITHOUT FURST SPEAKING WITH ME IN PERSON IF YOU HAVE A CONCERN. THIS STORE LOOSES 12K A MONTH ON AVERAGE BEACAUSE THIS CURRENT MANAGER HAS RUN OFF ALL OF THE LOCAL CUSTOMERS, IT IS THE TALK OF THE TOWN. THIS STORE WILL CLOSE AT THE END OF THE 48 MONTH LEASE AND WILL CONTINUE TO DO POORLY BECAUSE OF BLATANT MISMANAGEMENT. I WILL NEVER SAY ANYTHING GOOD ABOUT STARBUCKS AGAIN, AND WILL JOIN THE LIST OF PEOPLE WHO NOT ONLY NOW BOYCOTT THIS STORE BUT EVERY STARBUCKS. WATCH WHERE YOUR NUMBERS GO THIS SUMMER. SHAME SHAME SHAME. CONTINOUS MISMANAGENT. THE COURTESY OF ASKING ME NOT TO BRING BRUNO TO THE STORE WOULD HAVE SERVED YOU BETTER. | |
| Deborah Price | 5/11/10 |
| 0 stars would better describe my experience this afternoon at the Starbucks located at 800 N.E. Tenny Rd #107, Vancouver, WA 98685. I placed and order for a coffee and an ice tea. I was purchasing the ice tea for a co-worker, and I had forgotten what type she wanted. I went to the counter and asked what type of tea was available. The woman working at the counter said passion fruit... I said ok, a Grande. The order was called out by the person who made the drink, I walked to the counter at her area and when I saw that the tea was pink, I knew it was the wrong kind. I said, I'm sorry I ordered the wrong type of tea, the type my co-worker drinks is a green color. She said that is green tea. She took the prepared tea and dumped it in the sink, and rudely said to me green is green... I said I know green is green. She put the green tea on the counter, no eye contact, just extremly rude. I walked to the front counter to pick up my coffe. The lady working was helping a gentleman. I saw a cup of coffee and I picked it up... she said that's not yours... again I'm so sorry... she had left my coffee on the back counter, she handed it to me... I am a practice manager for a surgical group here in Vancouver, we pride our selves on customer service. I can understand someone who is rushed, or really busy not taking the time to say something friendly, but to be at a Starbucks which wasn't busy and to be treated in such a rude manner is terrible. I got back to the office gave my co-worker her green tea... I went back to my desk, and thought about my experience at Starbucks.. I then got back in my car and went back to the store to return my coffee.. I planned on asking for a refund, and was going to let the two Starbucks employees know that I would not return as a customer. When I got there they had changed shifts. I explaned what happened to a very nice young man. He gave me a refund, and the store managers card. I have already submitted a complaint to Starbucks Corporate Headquarters in Seattle, and I left a message with Jodie the district manager. I have been a huge Starbucks fan for many years... we give Starbucks cards to our patients, to staff as rewards and as Christmas gifts, and I purchase Starbucks coffee to brew at home. Katie, Suzie... as of today I will frequent Peets.. which is just down the road... I will purchase their gift cards for staff and patients, and buy their coffe to brew at home... Will Starbucks miss me? Probably not, but I will feel much better supporting a company who's number one goal is customer care and service... Thank you to all of the excelent Starbucks employees who have and continue to give excellent service, like the young man who helped me this afternoon... I didn't get your name, but Thank you. | |
| Elizabeth Gonzalez | 9/8/10 |
| If I could I would rate this Starbucks Store 0 stars. First, this store closes at 8:30pm.but at 8:00pm they put all pastries away, customers are unable to use the bathroom because they are being cleaned, at when they finish cleaning they still don't let you use the bathroom, and worst of all, customers can not use the sitting area outside because the tables are put away and chairs stacked up and locked. I understand this area is pretty tough, but not being able to use the bathroom? that is rediculous! Yesterday was the last day I will ever set foot on that store, at 8:15pm they turned off the lights at the sitting area! The only light on were the one where the register is and where the barista prepares the coffee, one crew member had the nerve to say,"Now we can go home on time", and stepped out to the sitting area and informed customers they were closing in 10 minutes. we were literaly kicked out! This place is located on La Brea and Centinela in Inglewood, California, stay away from this place, please! | |
| Elizabeth Nunez | 9/20/10 |
| I wanted to write to you about Tina Jugenheimer up in Woodcrest, California. She is an excellent server and I love seeing her bright personality every morning!! Why is she not a manager there? I love the others..but she knows what she is doing there! She can run the whole store!! I love this person as everybody else does too!! I see her struggling financially but who knows this. I was just told by a friend that goes there every morning like I do. She never has anything less but a full smile on her face every day!! Elizabeth | |
| B | 9/12/10 |
| We need a starbucks in Zachary, Louisiana!!! We have to drive to br which is 45 min away if we want it. Please please!!! Bring a starbucks here. You will be happy u did!! | |
| Mike G. | 9/13/10 |
| We need a Location hear In the Bayview Neiborhood of San Francisco.. There isnt a Starbucks in MIles! Closest 1 is downtown. And ive been contacting you guys forever! I own a Just Remodeled 2000 Sq. Foot Building and i get No Response the area has been completely re-done by the city they added a train that runs right through it brand new sidewalks and not to mention My Building is at a corner infront of the Train and Bus Stop.. You cant find a better Location.. Mail me Gettinit8390@yahoo.com | |
| Sirena Espresso Machine | 6/22/10 |
| I had bought a Sirena Espresso Machine from Starbucks. I hear you discontinued them, and now are going to start selling them again. I have had so much trouble getting support and parts from Saeco, that you would be smart not to be associated with them. I even drove to their headquarters in Solon, Ohio to try to be sure to get the right part for my Sirena. They gave me the wrong part. They have not responded to my fax. I have spent over 30 minutes on hold trying to get them today. They promise to call back and never do. I suggest you have no association with them. I wouldn't buy anything else at Starbucks as my protest to the support I've gotten with the Sirena machine. Jim Gilligan jimgilligan1@oh.rr.com 440 257-1543 | |
| Sue | 7/3/10 |
| Dear Starbucks, I had intended to write this letter some time ago when you changed your loyalty program. I’m a very busy person and am writing you now to express my disappointment with the changes you made to the loyalty program. When I first purchased my card in 2007, I was so happy that I was treated to the percent discount on everything in the store. I was more than willing to pay for the loyalty card with the original benefits. If you look back at my history, you will see what a fantastic customer I’ve been. In marketing terms; your main target audience, heavy purchaser and extremely loyal. I have been so irritated about the benefits that the new program took away from me, that I haven’t been using my gold card at all. I tried to use it when I first received it, but you made it so difficult that it’s more problematic to use it than not. Even your Starbucks employees agreed with me. I don’t care about free Wi-Fi, syrups or soymilk and wow, a free drink on my birthday. I’ve purchased hundreds of pounds of coffee, French presses, cups, CD’s and gift cards. I’m going to guess the margin on those products is much higher than syrup and soymilk. First of all, mandating that I must have funds on the card to use it is unreasonable. Is there anything wrong with all of cash I’ve spent in your stores over the years? So, I have to put cash onto the card every time I want to use it? This causes me and your associates added time and trouble. Regarding earning 1 Star every time I use my card, well you’ve made that a difficult process too. I usually purchase two drinks at the same time and under the new guidelines to earn a Star for each drink, they have to rung up as two separate transactions. What a hassle for me and for your associates! And if I purchase several pounds of coffee, that means each of those have to be rung up separately. Are you kidding me!!!!! Why would your marketing department create such a dysfunctional loyalty program that makes it so difficult for your loyal customers to use? I’ve been in the marketing and communications business for 35 years and have never seen anything like this. If you feel it’s important to offer the Rewards program to all customers, great! But you’ve forgotten about the customers that have supported Starbucks for years and have made it so difficult to continue their loyalty. Over the last six months, I have purchased enough coffee to have earned in excess of 70 Stars, but none of these have been recorded on my rewards card. Again, you’ve made that to aggravating for me, which is a horrible way to treat such a loyal customer! I would hope you would review your new program, see the flaws and bring back the original Rewards card I loved so much. | |
| billie prater | 7/11/10 |
| please starbucks ! make a west virginia global icon mug ! i am collecting from each state. i was shocked to learn starbucks hasn't made one for west virginia ! come on starbucks - u know west virginia is almost heaven !-- billie. | |
| monica weaver | 7/11/10 |
| i just visited a starbucks in chino hills was very dissappointed,an to be honest i cannot use the verbage i would like.i immediately called corporate office they were closed.im a 51 year ole wowen jus wanting a good cup of coffee an never in my life have ive been treated so poorly anverbally abused by a young patron,who called me ba crack head,which his buddy worked thier,MIchael chin,although i do have to admit one of the workers,did give me a free cup of coffee for next time,but thier wont be.he was the only one knew that i wasnt treated in a correctly manner,but at the same token was young himself .didnt know how to handle this outrage situation,although i dont blame him.i just hope no one in any state has to deal with young disrupting attidues like i just did.starbucks has great coffee ,maybe watch who they hire,it could have been somebody that could have taken a different approach,then i did. | |
| Sandi Anderson | 7/19/10 |
| Starbucks at 1401 New York Avenue, N.W., Washington, DC is raking in the dough, day after day, and continues to do so in spite of dirty conditions, poor sanitation of the 'baristas' and lousy customer service overall. On Friday, July 16, 2010 I visited the store in the morning and purchased a tall coffee which would have cost me $1.65. I handed over a $20 bill and three quarters. I was pushed aside by the cashier to take the next customer's money, and I never got my change. Since this store is ALWAYS CHAOTIC, I just moved to wait for my simple order to be produced....and at noon, when I realized I was shortchanged I went back to explain what had happened, and was left standing there like a goon. The manager KT Richards said he found no overage in his till so I am out $19 and visit this store nearly every day. I hate the store. It give Starbucks a bad name, and I resent being ripped off by the cashier barista who may have just pocketed my twenty. This place is a perfect EXAMPLE OF GREED AND LACK OF INTELLECT. I will not go back and encourage anyone to visit any other place for coffee. | |
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