Subway Corporate Office | Headquarters 325 Bic Drive Milford, CT 06460 (203)877-4281 Reviews For Subway Corporate Office agafiya 2/3/12 i was so shame of my self, my shape was shapeless no body want to come around me, i can,t enter any cap because of my fatness i was crying day and night i did all exercise take drugs to suppress my fatness down, but nothing happen i can,t wear shirt because of my fatness, my ibls was high, i read a comment concerning i spiritualist in healing site who help to give life to lifeless and help fat people to reduce there weight i was thinking it was a joke, i contacted the spell caster and he cast a power spell on me to reduce me weight down, now i can walk all over the place people is asking how did he do it... i can wear any shirt and he we take me. thanks Dr Shant Tami indianspell@yahoo.com for reducing my weight down to my satisfaction. the most important testimony once, again thanks to indianspell@yahoo.com he cure my mother breast cancer, after my mother have visited allot of hospital no hope... thanks to Dr Stant Tami for healing my mother totally from breast cancer, we went for check up four days back and the doctors said that the cancer is no longer dere again. he can help can cure your cancer and he can help you to control your weight in less than two weeks and you be happy is so great, you can reach him through email INDIANSPELL@YAHOO.COM and he can enlarge your penis/ breast and he can still reunite your lover back to me, you we see his power and see your self be what you always want your self to be. he can cure your father paralysis this man have heal many people GENO LEFEVER 2/3/12 I AM REALLY DISSAPOINTED IN THE CHAIN OF COMMAND AT SUBWAY I LEFT MY CELL PHONE IN A SUBWAY IN FT MYERS FLORIDA CALLED MY PHONE AND A SUBWAY EMPLOYE ANNSWERD MY PHONE TOLD HER I WOULD COMNE GET IT IN THE MORNING MY PHONE IS GONE NO ONE SEEMS TO NO WHERE IT WENT TALK WITH SOME PEOPLE AND THE OWNER OF THE STORE SOME VERRY RUDE SOME VERRY NICE AFTER FUTHER REVIEW MY PHONE WAS SEEN IN THE STORE BEHIND THE COUNTER BUY MANNY EMPLOYES AND THE OWNER OF THE STORE CONFIRMED THAT !!!!!!! YET STILL NO PHONE !!!!!!!! WHAT IS SUBWAY GONNA DO ABOUT IT !!!!!!!!!!! TWO WEEKS LATER AND STILL NOTHING !!!!!!!!! I AM A SUPERVISOR FOR OVER 30 PEOPLE 20 OF WITCH ARE IN RETAIL SALES THIS SHOULD NEVER HAPPEN LOOKS LIKE JERSEY MIKES FOR THE REST OF MY LIFE I CAN SAY THAT WITH 100% TRUTH AND I USED TO EAT THERE 1 TO 2 TIMES A WEEK AND ORDER FOR THE TEAM AT LEAST ONECE A MONTH Rainbow 2/2/12 I worked at numerous different Pittsburgh area stores for a good part of 2010 and into 2011. (Ambridge, Leetsdale, Pittsburgh, Wexford, Cranberry, and McKnight Rd) The owner of these stores was a complete d*ckhead. All though I do appreciate him helping my Fiance and I buy a car, it really wasn't worth the hassle. When we were first hired we were told that he would provide us with bus passes out of his pocket/company pocket so we could get to work. Every week we had to fight with him to get it, let alone to get him on the phone. There were constantly favorites, i.e. the other Indians that worked for him. They ALL got paid under the table and made more than minimum which the rest of us where getting, and we received paychecks with taxes and what not. Half of his employees aren't even legally allowed to be working because they're here on school visa's. I started at the Leetsdale store and I was getting roughly 35 hours a week, I was ok with this. There was then a person who got fired from the Wexford store and this is when he offered to help us buy the car so I could get there to be the opener. I enjoyed being the opener at that store but we had no manager for a while and the manager he did hire after a month or two didn't know how to do anything. She even went through training and still managed to mess everything up. We were always running to different stores because she didn't know how to do the order. So I took over doing the order and putting it all away. She couldn't even schedule properly, so again, I did that. He hired her when he knew she had no previous managerial experience what so ever. All she did was stand around, yell at us for doing our jobs, and take smoke breaks every two minutes. I then moved to one of the many Pittsburgh stores. Again, favoritism, and truthfully, reverse racism. The manager was african american, and most of the employees were as well or they were indian. I was the only white person working there and I always got the shitty jobs, bossed around by everyone, the worst shifts just because nobody else wanted to work them. Around this time I got a plantars wart on my foot and I was ridiculed and harrassed because I had to take off time in order to get it removed surgically. And even then, I still came into work before I should've and my foot took much MUCH longer to heal. And because of this, the Owner then moved me to the Ambridge store and I became friends with the manager. He was strict, but at the same time, knew what it was like to be at the bottom of the ladder. As long as we did our jobs we were ok. There were three of us working in the store to begin with then the owner fired one girl before he had a replacement hired so the manager and I were working 7 day weeks, he was opening everyday, I was closing everyday. Mind you this was going on during Februany. Needless to say, I was slammed, every night, with no help. And people would complain to corporate that I wasn't going fast enough, and I would get yelled at by the manager and the owner! HIRE ANOTHER PERSON TO HELP ME AND MAYBE WE WOULDN'T HAVE THAT PROBLEM!!! I will NEVER EVER even go to a subway again. Ever. bob 2/2/12 Hi, I am a Subway franchisee for about three years. My store is located in Philadelphia area. Recently I signed a contract to sell my business. I want to let people know about my experiences of being a part of the largest food chain. I believe it would help someone who wants to start his or her own Subway. As we all know Subway is a small business like a convenient-store. Majority of them are owner operated and doing average of $5000-6000 weekly. Subway owners make average of 26K to 30K annually. Some convenient stores make more money than this just from lottery commission. In this economy, most of businesses are struggling to survive. Business-expenses are going up but business-revenues are almost same or declining due to competitions and other factors. On top of it, the subway corporate is acting like subway is a high profit business. Well, it used to be decent one. Not anymore. National promotions, Local promotions, Reward points, Customer appreciation promotions, Subway coupons, Local coupons, Local shopping center coupons, even inside candy-bar wrap coupons, free chips Friday, free lunch with $25 gift card purchase, free cookie survey and the list goes on and on. Started last year Subway coupons come in mail and in form of a booklet. I haven’t seen a booklet of coupons from any other small business. Actually it looks like coupons are in the market forever. Keep coming every month. The problem is anyone (like local printing media) can use the subway logo and print the coupons. So corporate coupons and the local coupons look same and people can’t differentiate them. And they get disappointed when the clerk doesn’t honor it and they start arguing. They don’t know the coupon they are crying for is a piece of trash for us. We don’t get any reimbursement for it. bob 2/2/12 Another issue is reward-points cards. Subway is the only one in the food-business does this. The customers get $6-7 foot-long free for $75 spending. Almost 9% return of what they have spent before (who knows they even have spent any money? lots of online frauds going on these days. But corporate doesn’t care. Why should they? These days there is an online survey claims to get you free lunch for a week for filling out that survey. Last year several franchisees received calls from fraud people claiming calling from subway HQ and ask some information and gave them some kind of code numbers. Also we received fraud calls that we won free subway T-shirts and hats and would receive the shipment soon.) Where this 9% return comes from? Of course it comes out of franchisee profit share. On top of this the franchisee pays fees for the transactions. Why we need coupons, promotions, reward point etc. to stay in business? Can't we survive without them? We are doing these promotions to bring customer in the store and keep coming back. We are doing it for customer loyalty. O K. Understood. But there should be a limit. Not a new coupon-booklet every month. We get more people in because of coupons. And more people don’t necessarily mean more money. But it really is higher food cost and labor cost. Sharlene 1/31/12 Your store #10066 is one of the worst subways we have ever been to. Every time I go I get two kids meals and every time I am charged a different amount. They change what comes in the meal every time. I asked the very rude "young" manager and he was so put off because he had to put down his Iphone and was rude to his worker for getting him for me he's I went off on him. That is the last time we go there. Lamirada store #10066 sucks. key 2/1/12 Reply to Lindsay Kidder - Your W-2 should be mailed to your current address no later than January 31, 2012 by federal and state laws. You should be getting it this week otherwise you will need to call Corp. office to get a copy. hope it helps! mike zahratka 2/1/12 I use to be a mannager at 2 diff. subways. Isent my wife to the montgomery minn. store.when she came home, she was very upset with the female employee. she was very rude to my wife about her order. embarresing my wife in front of other custumers.Idont belive that after being a mannager that your employees treat thier customers thi way. my wife has had a stroke and does not no how to be rude your employees discuts me. montgomery minn. just lost 4 reg. customers. Lindsay Kidder 1/31/12 Reading these I realize that I'm not the only one who dreaded going into work with the managers at the Subway I worked at for about 9 months. Way too much drama, and serious issues were not dealt with properly. There was a ton of backstabbing and hostility towards customers and other employees as well. Glad I'm out there. I still need my W2 though and I have no idea who to call about this. I'm getting frustrated. windsor subway crew 1/30/12 the manager at watervalley subway is one of the worst by far.to start off he has a fiance and has been sleeping with one of the crew member for a while and gives her special favors over others.he is never on time for work and puts on a smile and a good show only when corporate is around.he doesnt like to be available if we have any issues unless it involves him and he is above helping out with issues we have.he tells us to handle it ourselves.things such as his girl on the side sitting in the back texting most of the night and his friend not calling or showing up for work.he acts as tho he does something are points the finger at someone els.most of us at subway get along very well with eachother so we all hear and see the lack of management he provides us.most recent is our labor being to high.he gets mad at us but he will stay clocked in for three or four days at a time and has been heard bragging about working over 80 hrs in a pay period when he is scheduled less than and has been in the store working for less then that amout of time.we need a new manager.you can take all this for what you will but when the crew and customers have consistant issues with this kind of person it must be that we have the issue.im sure nothing will come of this and if it does he will smooth talk his way out but thanks for having a spot to post what issues people have with subway and or its staff. Patricia Killingsworth 1/30/12 I went in store #12041 in Dallas, TX. Those were the rudest employees I have ever encountered. I asked to have my toppings put on the side to go on my sandwich for later and they acted as if I was asking them to give me 99 free sandwiches. The store needs to be updated and it's small and dank. The employees need to go through some training on how to greet customers and be more respectful. I usually go to this subway 2 or 3 times per week, but I won't be going back any more. Good bye to this subway. Sad empolley 1/30/12 subway sucks ;[ there food taste like shit an they are unfair with employes Chuck 1/31/12 Don't buy subway gift cards as I never will again. I been to 3 different subways an they won't except them. Probably cuz there francises. This makes cards useless to a decree if u can't use them in your area. Shawn 1/29/12 Went in for 6 subs and left with the worst experience I have ever had at a fastfood restraunt the kid doing vegetables and register wouldn't hardly look up the lady trisha or patrisha was the most miserable person i'v been around in a long time store #4588 trans# 124 I hope the right person sees this Disgusted in southern california 1/27/12 One of subways west coast corporate employees Kim Larson got ahold of my number thinking it was my mans number from an application he had turned in and started leaving all kinds of vulgar voicemail and even masturbating into the phone and just being thoroughly DISGUSTING....Not only is this disgusting behavior its an invasion of peoples personal information. I will never work for a company that is so disrespectful of peoples personal information and privacy. vashti1964@gmail.com 1/25/12 Went to a subway store(cederbrook mall in chelteham,Pa)this morning,and find my being comfronted by the store employees about a valid coupon(expries 1/31/12).They tried to tell me the coupon was only good for a breakfast sandwich when the coupon clearly states $1.00 off any 6"sub,footlong sub,breakfast sandwich or egg muffin melt.It appears that the employees can't read! Michelle Tedford 1/25/12 I'm not happy AT ALL with your companies. I went into the subway across the street from my work, got a 6 inch buffalo chicken, ate half way through it and then looked at my sandwich to see a piece of chicken with a bloody nasty chunk inside of it. I didn't pay for it, my boss did, so I went back there and what did the manager Wyatt say? "Oh, this happens from time to time, let me re make your sandwich." Ya, okay, cause I really wanna eat MORE subway after finding that nasty piece of chicken. Kenneth diggs 1/25/12 I worked there early 2011 and they didn't spell my name right on the paychecks and they put the wrong address. Now I'm trying to file my taxes and can't because it has the wrong name and address so I wouldn't get it through the mail and I don't have a clue on what website to go to so i can look it up. WOW UNBELIEVABLE 1/25/12 OK so I took a job as a subway manager. After 4 days I developed at a good speed to all of those I was working with. This is in spite of THE ABSOLUTE WORST TRAINING I HAVE EVER RECEIVED in 20 plus years in the restaurant business. The managers within the other stores at the other locations owned by this franchisee REALLY are somethng to see. I trained at 2 stores over 3 weeks. NOT ONCE did I ever hear 1 single positive re-enforcement from anyone. HOWEVER over 3 weeks if I as much as poured a cup of water from the fountain I was reminded how much the cup cost. If I put a sub roll on the deli paper to cut for a guest I was told to place the bread on the deli paper only on the top half of the paper...HONEST !! If I showed up to work at 5am on Wednesday ( paperwork day ) I was told I was changing gloves and washing my hands to often...honest..... I watched EVERY employee just make up informaion on the temp log....every day !!!! I listened to conversatons that you wouldnt imagine..... I have bee in the business 20 plus years...I am horified at the way these stores operate. james 1/23/12 I have been working for subway for nearly 10 yrs with the last 4 as a manager. I recently moved to another town and got a position at this location. I have never been instructed to keep expired product to sell until now. Its downgrading to hear from your manager...even more when this is voiced at a meeting with the owner present and nothing is done about it. Everyone is told not to throw away anything, because it cost money. That show undercover boss should be called in on this one. Having people sent home WHILE your busy! Who the hell sends people home while your busy, just to save a few dollars and make things harder on your other employees, and then complain that you've been there too long cleaning up for the night, but if things arent clean enough you will get screamed at because someone else had to finish up what you left behind? I've never seen a place that had people literally scared to stay even 10 seconds longer that what they were suppose to fearing that they will get into trouble. Then in the end to be told that your work ethics suck??? Well to want to monitor your crew from a computer and call and send someone home eventhough that person hasnt got a dam clue that breaks need to be given and jobs need to be completed...that my friend is having ethics that suck. I myself have seen things in the store that needed attention and i was told to disregard it and do my dam job and not worry about it. I enjoy my job and will continue to point out descrepancies as long as i am employed, no matter who it pisses off. Any one with similar issues please email me jklcksmth1991@yahoo.com Shelby 1/23/12 Hello I am am employee at store number #22305 in Washington, I have never had such a bad experience working with this employer. She has ruined my view of Subway as a company. I first started working there last summer 2011, and I first got about 15 hours a week, I was promised 25 hours a week. I have been asking for more hours, and this Subway has been hiring more and more people. I got less and less hours, then soon turned to 2 hours per week. My employer actually made someone work 2 hours for free because the employer messed up on the schedule! Now, I am still employed at this Subway and I have not been on the schedule for over 2 months. I got 2 TEXT messages from my employer asking if I could work 2 hours this week out of the whole month. I could not believe it, 2 hours in one month is not worth the drive. I am very upset about this employer and something needs to be done! Also I saw that nobody takes the temperature in the meats, they just makeup temps for the temp sheet. On top of that, this Subway has horrible customer service! Please do something!!! Shelby 1/23/12 Hello I am am employee at store number #22305, I have never had such a bad experience working with this employer. She has ruined my view of Subway as a company. I first started working there last summer 2011, and I first got about 15 hours a week, I was promised 25 hours a week. I have been asking for more hours, and this Subway has been hiring more and more people. My employer actually made someone work 2 hours for free because the employer messed up on the schedule! Now, I am still employed at this Subway and I have not been on the schedule for over 2 months. I got 2 TEXT messages from my employer asking if I could work 2 hours this week out of the whole month. I could not believe it, 2 hours in one month is not worth the drive. I am very upset about this employer and something needs to be done! Also I saw that nobody takes the temperature in the meats, they just makeup temps for the temp sheet. On top of that, this Subway has horrible customer service! Brandy Brown 1/20/12 I'm writing this complaint against one of your stores, #25678 located in Newnan, Georgia. This has happened more than once but this 3rd time is enough. I'm legally blind as well as my 2 children and depend on my seeing eye dog (legally) to protect us while we walk to show us the right way. First 2 times, we had to deal with the manager, showed him the legal card of proof and reluctantly he allowed us to stay but tonight with no manager the "inexperienced" employees would not accept the legal card I carry around with me and would not allow them to make us leave. We ordered our sandwiches and they showed us by the way they prepared the sandwiches that they did not want us there. Writing this to let you know that Subway gives me no choice but to take it to the media locally and national air. I plan to write up in our Newnan paper how the store refused my seeing eye dog with our disabilities being legally blind. If you want to discuss this experience, you may call me at 678 340 8200, Brandy Brown and children - Austin & Angel Brown. Valued customers! 1/18/12 We are or was considered valued customers of the subway location in pearl river, la. Since we have a Hugh corporation next door we were given coupons that never had an expiry date and were 3 for 13.99. After using them to lure in the business needed they all of a sudden said we can no longer use the coupons. We are very upset customers that will have to drive the extra few miles to a different owner whose willing to accept those coupons. All customers from pearl river, la please do not go to the subway at the shell at 63525 hwy 1090 pearl river, la A once valued customer Debra Johnson 1/16/12 The store # 44498-Trans# 120 Clerk 1 Billy-01/16/12 @ 16:33-I would like to extend a GREAT job Billy did today. He was working by himself and he did an excellent job performing customer service. Job well done Billy. Sincerely, Mrs.Debra Johnson none worker now. 1/13/12 Today I was fired from subway for no good reason. This subway was owned by an elderly couple and since i started work there they have been mean and unfair when I was just doing my job. They told me they had a problem with me and when I asked what the problem was he answered "I dont know" I then was confused and asked 'how do you not know the problem if you have a problem with me?' he then raised his voice again saying "I dont know!!" I was hurt and started to tear up and asked him to not speak to me that way I am a human being. He then got more irratable and told me it was best that i quite. Subway is actually a horrible place to work, when you have a problem its never fixed and when you bring it up your in trouble for it. Sarah 1/13/12 I found out my old boss did drugs i threatened to tell and she said she was going to call cps on me. I have done nothing wrong she fired me awhile back because i asked to transfer she always changed schedules and never ordered the stuff we nedded on time what should i do? Cj Hernandez 1/15/12 I worked at Sbuway for two years great place to work but after was fired i tried getting some of my check stub information from my "manager" but no ever seemed to care even though it was critical for my family and I to gather that information!!!! 1/9/12 I used to work at a Subway store in Georgia and my so called "manager" is nothing but a control freak, bipolar nut who so called "fired" me after telling me that he was tired of my shit. He then proceeded to tell me that I could not return to work until I got a doctors excuse. I came back on Sunday morning @8am, two days after that spat with him and he said that I "quit" when I know I did not. In fact, on camera, he clocked me out two days prior. Another thing, he steals from Subway by skimming off the books and customers on a daily basis. Has 2 other stores, does the same there. I think he needs to have those stores yanked from him. I'm not the only one he treats like that and he should be called in for an Audit. Toby 1/10/12 This last week was chicken chapola week and you could get a foot long sub for 5 bucks.I went everyday and bought one,and sunday I took my son and his friend,telling them how great they are so we all were going to get one.So we all order one and the girls told us they didnt have any chicken so I asked to talk to management and they told me there was no management there.So I left my number and asked to have her call me.So three days have pasted and know one has called me.The store is in Russells Point,Ohio and they could stand to have some higher ups drop in on them and get them in order.So to finish this story,I drove 15 miles to Bellfontaine,Ohio and spent 20 dollars on food and gas money to get there and back.And I would not be writting this letter if they would of just called me like I asked.I guess alot of these shops just dont care about customer care anymore because this is not my first time I have had this problem at this store. lonnie m. 1/7/12 Well my daughter works at subway store at 944 west shawnee in muskogee oklahoma and tofay 1/7/12 she called her manager jennifer and left a message cause she wouldnt answer her phone and tild that she was sick and needed to have someone come in anf releive her. And that was a 2pm. Het it is 15 till 5 and she still wont answer her phone so i am goin to get a lawyer and contact corperate and well we will see where ot goes from there. my daughter is 16 and still a minor and i will not have het tteated like this. Upset worker 1/7/12 My "manager" is a total jerk, she is the rudest person i have ever met in my life she is always quarreling with us. At first i thought i was just me taking it wrong but no, it seems everyone also has been thru the same place. She has caused great drama, and she likes to bully people around and plays with peoples buttons. My employer has stopped many arguments between us (by us i mean myself and coworkers) but he fails to do anything. All he does is tell her to be nicer...then 2-3 weeks later we are in the same situation. Now I'm thinking she's blackmailing him or something since she has a problem with everyone and he always takes her side. I guess he likes to play dirty as well since he doesn't pay us all of our hours that HE SCHEDULED US, the payroll is "always late" we always run out of things and he seems not to care about it. angry 1/6/12 I use to work at subway and then they fired me cause I couldn't come in to work a day. I had worked there for two months and I have only received a pay stub for the first week I had worked there!!! Also the subways I worked didn't follow the right food safety requirements and would leave food in bins for weeks at a time and a lot of the time employees were handling food without gloves on! I will never ever work at subway again or eat at one! There is so much drama involved at these subways I wish that the owners actually cared about what went on in there stores but they aren't. Jake Flynn 1/5/12 Hello my name Jake Flynn and I eat out 4times a week at Subway all around the Worcester, Mass area and have always been satisfied with the food as well as the sevice. But the other day Jan. 3rd I was picking up lunch for my wife and daughter at ur West Boylston, Mass site. When I arrived home I noticed that one of the sandwhiches was totally made wrong with the toppings and bread also. I know this seems like a small error but this is not the first time this has occured at this same site. I'm an avis customer and feel I've been more then tolerant with these mix-ups. Hope for a respone. My address is 31 Helen Dr. West Boylston, Mass 01583. Thanks Loyal Customer will zeigler 1/3/12 I encountered a very caustic rash from sanitizer or degreaser or both You can e-mail me with the degreaser chemicals at willzeigler@mail.com I already have the sanitizer ingredients. Thanks if you can help 1/3/12 Does Subway pay for training?I have worked in Subway(Harrow) for more than 20 hours, but dint get pay. Moreover, the store manager wants to pay me off by giving 5 pounds an hour. Is it even justified?I did not know Subway exploits people Annoyed worker 1/1/12 I work at Subway. The owners of the store do nothing but argue and make the employees uncomfortable. They do nothing but sit at the computer all day or talk on their cellphones. They make the employees that work later in the afternoon come in during the lunch hours so they dont have to do anything. One owner even goes out of his way to make sure we cant eat! its unfair. Something needs to be done. ctortora@sbcglobal.net 12/31/11 We were at Subway on Monroe Turnpike in Monroe, CT for lunch the end of November. My grand daughter ordered roast beef grinder. It was the most go awful sandwich that I have ever seen (all fat). May I suggest that if you increase prices you provide your customers with better quality meats. We will never order that type of sandwich again and perhaps never eat subway again. We were better off at McDonalds that is no bargin either. Perhaps there should be a link to the corporate office so that they are aware of these complaints. Gino young 12/30/11 i went into one of your stores and it says that there r free subs for a month on your guys receipt i think that it isn't right because the employee in didn't know what i was talking about it is unprofessional im a regular customer at subway i go in there evry Friday please fix your issues around dearborn heights district May Ground 12/27/11 Just want to let everyone know that the owner of the Subway stores in Rochester, Puyallup and Ocean Shores refuses to pay employees for hours worked. She refuses to pay an employee for being on call for 9 months. The employee was on call 7 day a week from 6:30 am to most night 10:30pm. When the employee was hired, she was told that she get a week’s paid vacation after a year. After 2 1/2 years the employee wanted to take a few days off and get paid for them, but the owner announced that she wasn't doing that no more. Now that other employees want to quit because she makes them work off the clock, she is now offering them a week’s paid vacation. I'm sure when they want to take the time; she will refuse to pay them. This pay checks that employee was entitled to was due to her 3 weeks ago. She just got a partial tonight. She refused to give the employee their last pay stub and paid her in cash. The owner took money out of her check to pay a power bill that she said she owed. I am asking all my friends and acquaintances to boycott these stores. We need to send a message to the employers that think they can treat their employees this way, that this is not a way to run a business that expects to stay in business. Rick Pritchard 12/27/11 You are a poor excuse for a HR office. You say you're for the owners, but who do the employees go to when an issue arises? You only seem to care about the bottom line, but not the ones who give you that line. Kathy O 12/28/11 I am writing to complain about Subways surprisingly unfriendly policy towards gift card buyers. I purchased 2 gift cards (25.00 and 15.00) at Michael's in Commack, NY.- along with 6 other cards from other establishments. Unlucky for me, especially at Christmas, I lost that bag. Michaels was very helpful and able to fax me all the card numbers I bought since I had the receipt. I spent the day on the phone and every other place deactivated the cards with the numbers I provided, and replaced the cards. When I called Subway Customer Care they put in a "trouble ticket" and I received a call back stating that I had to speak to 1-877-297-4438. That number told me they don't handle Subway and I needed to speak to 877 -246-6255 (Black Hawk). That number told me they don't handle Subway and I should call Subway directly!! I started all over and spoke to Clarice who was not at all helpful. I asked for the supervisors name and was put on hold for 20 minutes. When Clarice came back on the phone she told me he could not come to the phone but the supervisors name was Guillame Robert. I then got a call back from the trouble ticket staff indicating again they don't handle this card.In the end no one could help me. My son lives in Subway and I buy many gift cards. This system is so disorganized and the customer care so not helpful that I will truly never set foot in a Subway again and will make sure everyone I know (perhaps a blog?) knows this story. It is unbelievable that a store that prides itself on health would be so dysfunctional. You have lost quite a lot of money from my household for your lousy $40.00 (which I have receipts for). Happy New Year! Kathy Mary 12/28/11 Food is fine, but trying to get cash on a gift card 'unfrozen' is next to impossible. I have tried to talk to a real live person, or even to get your auto system to assist me in this. No luck. At this moment I am sitting on the phone, listening to aimless guitar music on your customer line, while my military son is waiting to have the $25 that I transferred onto his card UNFROZEN. I registered his card, but cannot get anybody to help. Ridiculous!!!!!!!!! matka 12/22/11 Went to Subway in Smithfiled, NC and while eating my lunch observed an eldery gentleman come in and sit on the table, not in a chair. Neither of the two employees there said anything to the man so I summoned the manager and asked her when it became acceptable to allow a patron to sit on a table. I not only asked her to have the man remove himself from the table but I also asked her to have someone disinfect the table so it would be clean for others to use. They are lukcy that I'm not a health inspector. DAVEY 12/22/11 I'm washing my hands of Subway!! In my 40 years I have only written 2 complaints on any restaurant. They both are for Subway so that tells you something about the people working for your company. I have been going to Subway for YEARS. Me and my partner at one time were there 2-3 times a week. Those days are now over. Last night we went to the Subway in Salem, VA across from Kroger on West Main Street. There was a girl there that I had never seen before. She was african american but I didn't get her name. I always ask for my cheese to be given to my partner on his sub and never has it been a problem. The girl made both of our subs and passed them on to the girl in question. The first girl put my cheese on his sub as ususal but the second girl said we would be charged extra cheese of .60 cents. I told her it was my cheese that comes with my sub and I wanted to give it to him. She refused and said we would be charged. I told her to then put it in my bag with my sub but not on it. She said she could not do that. I told her nevermind that we were not paying for something that I was supposed to get anyway. She actually instead of allowing .10cents worth of cheese to be put on his sub threw it in the trash. I used to be an assistant manager at McDonalds so I know that you charge .60 but it acutlly costs Subway probably around .10cents for the cheese. I sure hope .10 was worth loosing a long time customer!! I've had enough. There are a lot more sub places out there and with friendlier folks behind the counter representing the company in a proper manor. You should tell your employees that they should make the customer come first and not be this rude. I mean come on.....you throw away perfectly good food just because you don't want to budge on a dime. Good riddance Subway! I'm also going to copy my complaing to your home office as well until the top man/woman knows about this travesty. Michael B./ Dallas TX 12/17/11 REALLY !!!!! Michael Vick, what idiot that works for Subway had this bright idea, maybe you can show him torturing a dog in your next commercial. You just lost a customer, I will never eat Subway again. Assholes!!!!!!!!!!!!! Worker 12/20/11 I work at a subway in decatur, il. My manager calls off all the time, she never answers her phone, and went as far as telling a coworker to skip her final and come in to work for her. She sends me one text that if I open she will come in at eleven, she tells the other two that she has a doctors appointment at eleven thirty and needs one of them to work her shift. The owners know and won't do anything about it, what am I supposed to do because this needs to be stopped. Gina C. 12/12/11 I suggest that you use a vegan veggie patty instead of the current vegetarian patty. There are many fast food and other restaurants that have GREAT veggie wraps. I now prefer those over Subway since I found out that your patty is not vegan. If I have to eat an all veggie wrap, it has to do better than the very simple and tasteless fare you offer. It might also be worth considering offering a grilled veggie wrap at least. Uknown 12/14/11 I was just curious if it is illegal for minors to have to close by themselves in Illinois. I work at a Subway in Illinois and am only 16, and when we have to close, we are always by ourselves for the last 2-3 hours of that night, and a lot of people say it's not legal.. Does anyone know? and to "Julie" who complains the mayo isn't cold enough, I disagree. At least for the one I work with, it isn't just a cold bucket, there's ice and frost that forms, then as we close we put it in the cooler, but I guess I can't speak for all the Subways out there. And for the "I. B. Annoyed" person, we ask you more than once because sometimes people don't understand what we're asking (as stupid as that seems, it's true) or they change their minds, or whatever, some people are stupid and will say just the subs and a cookie, so we ring it in and they pay with credit, then ask us if we got the drink and another cookie in for that. Which means we'd have to to an adjustment to the order and take that off their credit card, then re scan the card, so it's easier to take a couple seconds to ask, as to take 5 or more trying to fix the dang order. Workers at subway are just like everyone else, give em a break! Dawn Burton 12/14/11 I went to the subway on hwy44 in Franklin Indiana to get breakfast & couldn't get what I wanted. They have a sign up that says "Buy 1 flatbread breakfast melt get 1 free of equal or lesser value" it does not say anything about size. I wanted a footlong & get a footlong free but they said I couldn't that was only for the 3in. they said & I told them the sign don't have a size & if that was the case the size should be on your signs! This is the only subway I have ever had any problems with on this situation. I'm not happy at all & if that is how your stores are ran I won't be goin back & a bunch of people are with me on this problem. You need to fix the problem! Larry 12/11/11 Ndamukong Suh, is the first story that comes up when you type in NFL BAD PRESS on Google. After his head banging and foot stomp of another player on Thanksgiving Subway still has him in commercials. If this is who you chose to give my money to I am no longer going to give it to you. It shameful that athlete's can act out and still have corporate support. Is he really the way you want Subway represented. This kind of behavior is not something I can support. Thomas Welcomer 12/11/11 Seeing Ndamukong Suh on your commercials makes me wonder if you realize how this makes you as a corporation appear to the general public (your customers!) This man(?) has proven to be a lousy example of a human being, let alone a spokes person for a company that (I think) prides itself on corporate responsibility. Nothing would make me happier than seeing on ESPN that the "boy named Suh" lost all his endorsements and is being treated for his obvious mental illness and his lack of speaking the truth. Sad to say I will not support anyone supporting him M.C 12/7/11 I sent an employee to the Subway in Springfield, MO on south Glenstone beside Legends car wash. He was ordering the $3.00 breakfast combo like we do every morning and they refused to give it to him. They had all the signs posted advertising the special as always. The manager said "We don't have to honor it! What don't you understand about that?" I say false advertisement! What is the problem with Subway? Can't corp pay attention to these complaints and fix these problems? Do they even care about the name SUBWAY????? Julie 12/9/11 Over all I actually do enjoy this restaurant. Problem is I can't eat there any more because I get very ill almost every time I eat there, regardless of the location! I get veggie subs with mayo and mustard so I'm pretty sure it's the mayo causing my minor to major food poisoning. Something must be done about the way the condiments are kept. Mayonnaise and other condiments like these need to be kept very cold. Just 15-20 in room temperature is enough time to harber enough bacteria to cause serious food poisoning. Obviously sitting in a cool bucket ALL DAY long is not enough!!! There are many reports of serious diarrhea after eating at Subway. Reports say from Mayonaise!!! I. B. Annoyed 12/5/11 As a regular customer, you need instructions so customers may order subs easier: 1. Bread Choice... "OAT" should suffice when "Honey & Oat" is the only "Oat-Option!" 2. Heat Up............ After "Meat & Cheese employee" asks, it's annoying to elect "NO" again as "Expediter" asks! 3. Vegee Fillers.... "Expediter" NEEDS LISTEN to choices vs assume or incite REPEATING of choices! 4. Pepper............. YES I kno there's "pepper" in "salt & pepper!" just want more ugg! 5. I'M NOT StUPID... If no Chips or Drink present while paying... I DON'T WANT ANY! 6. Just Sub means... JUST SUB! 7. No Cookies! 8. No Drink! 9. No Chips! 10. No UpSell! I just want buy n Get back to work!!' Subway North Reading MA service: ..... 1 good employee ..... Owner & all others not. Quality of "made today bread:" DRY S Parisi 12/4/11 SUBWAY: Please demand that ESPN fire CRAIG JAMES. Having your advertising on ESPN insinuates your approval of him. He is a cheat, a liar, a criminal, unscrupulous and highly unethical. He is despised by the football public. I will not do business with any ESPN advertiser until CRAIG JAMES is gone. annonymous two 11/30/11 Hey, I agree with anonymous that posted on 11/3/11. I have the same problem at the one I work at. Yesterday my Supervisor yelled at me in front of a customer and told me not to wrap a sub in deli paper. then she went on to tell me I'm doing everything wrong. I think I'm going to get fired. all my supervisor does is sit around and does nothing but texts. is subway corp. really paying that dumb crap for doing nothing? Its sad. I just want you to know that I feel your pain. Oh, and we have ONE male worker that she throws herself at. 11/30/11 I went to subway in lakewood ohio and purchased a sub and cookies and and satt down in the lobby to eat my dinner. It was approx 7:36pm and I ask the cashier what time does the store close , and she replied by saying " the store closes at 10:00pm but the lobby closes at 8:00pm! " I was highly upset because I don't like to eat and rush , but I was put out like a dog on the street! I honestly believe that they lied about the hours of operation because they wanted me out of the store because I'm in a white neighborhood and I'm a black women. MARY 11/30/11 I WAS AN EMPLOYEE OF THE SHENANDOAH IOWA SUBWAY FOR 7 MONTHS IN THAT TIME I WORKED HARD AND I ENJOYED THE WORK MY MANAGER DONNA WAS OUT FOR SURGERY WHILE SHE WAS GONE THINGS WENT SMOOTHLY SHE CAME BACK AND IT ALL WENT TO HELL. SHE CUT EVERYONES HOURS JUST SO SHE COULD GET HER BONUS CHECKS DIDNT MATTER THAT THE CUSTOMERS WERE SUFFERING. IT WAS OK TO HER FOR SOME OF THE EMPLOYEES TO BE BITTER AND VERY RUDE TO THE CUSTOMERS . I LEFT THIS BUSINESS FOR THE FACT OF CUT HOURS AND HOW THEY TREATED CUSTOMERS. THEY MANAGER DOESNT CARE ABOUT THE CUSTOMERS SHE TREATED HER STAFF LIKE CRAP SHE WOULD ACT LIKE YOUR BEST FRIEND AND THEN TURN AROUND AND STABB U IN THE BACK . I HAVE ON LY BEEN IN THERE ONCE SINCE I LEFT THERE WISH HAS BEEN A YEAR. NOW SHE IS TELLING EVFERYONE THAT I AM HER SECRET SHOPPER WHICH IS A BOLD FACED LIE ITS OK FOR HER TO TALK CRAP AND GET AWAY WITH IT . I TALKED TO THE OWNERS ABOUT IT AND IT WAS SUPOSEDLY INVESTIGATED . YA RIGHT . SO DONNA KEEP YOUR LIES TO YOURSELF IF U CANT RUN THE BUSINBESS ANY BETTER THEN WOT U ARE THEN U NEED TO GET OUT. AND YOUR OWNERSS KATHY AND JAY U NEED TO REEVALUATE YOUR MANAGERS AND DECIDE IF THAT IS THE KIND OF PERSON RUNNING YOUR BUSINESS Gene Zour CA. 11/30/11 Just wanted to know why some California Subway have inside eating and no bath room for customers to wash your hands and go to the bathroom. My wife and I eat at many different stores twice a week. One place told us to go across the street to use Carls restroom. I ask one store if I could wash my hands and was told there wasn't a restroom available for customers. I was under the impression that if you have a sit down eating area you must have a rest room. Please let me Know. Gene jc 11/29/11 I love Subway. I have had a few bad experiences with them in the past. They will remove their name if the store's are not kept to their standards. We have an excellant area Superviser here in Camden, SC. She checks the stores regularly and the new owner for the past couple of years has really maintained an excellant Subway. I would never go on a website and post a bad experience, gets you nowhere! I would go directly to the Owner and beyond if not satisfied. It's too easy for folks to go on a website and bad mouth when you get upset.... get a life! The kids and young people that work there do the best they can and I treat them as I would my own kid. The world is not perfect, so get over it. Subway Rocks!!! S. Silva 11/29/11 I just want you to know that any company that pays someone like Ndamukong Suh to represent them in commercials will not get my business any longer. He is in desperate need of anger management classes, and I don't think he should be representing your company. There are plenty of other great football players out there you could pick from. Danny 11/29/11 Hi I am a subway employee in lothian Maryland , I never work in fast food before I know something isn't right. When I first start working i was never asked for identification ssn or nothing two of my co workers say they are illegal aliens one say he's running for the Mexican army and are being paid under the table my training didn't go well I've been there almost three months and still are not aware of things and when i ask to do things or make a mistake the management is completely rude I'm rarerly given hours and was told i don't get paid for training and if i didn't research that and told them that was illegal I would have never got paid for it the manager and owner clearly have unbusiness-like relationship since being there I have yet seen health control there is no break you sit down when you can and eat your 6inch sub with courtesy cup I feel hours are given equally buh aren't I have bills to pay I can't afford to quit but I know I'm not being treated right kelly wood 11/25/11 I drive a truck, so I eat at subway between 8 and 10 times per week. I ordered a sandwich at the subway at the pilot truck stop on I-40, exit 280 in Memphis, ar. I ordered shredded cheese and when they put slices I told them I ordered lshredded, i wass told u could not have it so itold them I dont want a sandwich and was told they didnt care what my old white ass wanted. This was rude and racial and they should not be allowed to treat customers like that. Tamey 11/21/11 On the above date I visited this Subway location for dinner. While waiting in line I viewed the menu to decided which sandwich I wanted to order. I selected the 6in Steak and Cheese which indicated the price at $3.75. I ordered my sandwich and proceeded to the check out where Nancy processed my transaction. The total was a little more than I expected so I look at the receipt and noticed the price for the sub was $4.50. I brought this to Nancy's attention and told her that the sign said $3.75. Nancy then pointed at a different sign at the opposite end of the menu which indicated the price at $4.50. After going back and forth about the 2 difference prices I said to Nancy "Well that's confusing you guys should take the $3.75 sign down if its no longer the price." Nancy's reply? And I quote "That's not my problem!" Needless to say I was shocked and said that it wasn't my problem either. I can not believe the lack of accountability, customer service and flat out rudeness this sandwich artist displayed. So much so that the theme of this notice is not for me to gripe about the fact that this location had 2 different signs with 2 different prices for the same sandwich but more so to notify you of the blunt and crude attitude displayed by Nancy to a paying customer. Ron 11/15/11 I went to the Downtown Jefferson City, Mo store on High Street with a coupon and ordered and was overcharged due to instead of a 12" price I was charged for 2 6" sanwiches and no coupon was taken off of my bill 11/14/11 17:29:31 store Number 4514 and cashiers name Cary Transactin 225 Clerk 15. I did not notice it till I left the store and will not go back. I am sending my reciept to corporate and requesting cash not coupons Joseph Mannato 11/14/11 My name is Joseph Mannato and I am a veteran of Operations Enduring and Iraqi Freedom! I went to two different Subway locations on Veteran's Day only to be turned away because they weren't honoring the free six inch subs, I finally went to a 3rd location where they were happy to give me a sub and thanked me for my service! I think it is complete BS that I had to go to 3 Subways in order to get a sandwich which I had rightfully earned! The two Subways I went to that turned me away are Subway Store # 902 5765 Burke Ctr Pky Ste D Burke, VA 22015 703-250-3355 and Subway Store # 14701 6415 Shiplett Blvd Rolling Valley Mall Burke, VA 22015 703-440-0877! Jessica Baxter 11/14/11 I went to a Subway on November 13, 2011 in Adam's Morgan in Washington, DC.  I ordered a sandwich and my total was $4.73.  I used two gift cards (that were incorrectly rung up) leaving me a total of $3.63.  I used my credit card to pay the remaining balance.  I was not asked to sign for the charge and was not given a receipt for the transaction.  While eating, I was called up to the counter and told I was charged an incorrect amount.  I was not told what the charged amount was.  I looked over the counter and saw two figures on a receipt both over $1,000 one of which was over $2,000.  I became furious when I saw the amounts that had been charged to my credit card.  I received no apology from the worker.  I was instead repeatedly laughed at and mocked by him for his own mistake.  I asked for the manager who then gave me the nonchalant answer of, "We all make mistakes."  The manager would not give me numbers of his superiors.  My credit card had been charged $3,634.73.  My card was maxed out, so only $1,162.64 went through.  After getting extremely upset, I was given a refund.  However, it was not until I left the store did I realize that my refund was for only $1,157.91.  I was still charged $4.73 for the sandwich, which was an over charge because I owed only $3.63.  There is now a hold on my account, so I am unable to use it at all.  I am a person who prides myself on having good credit.  Subway has maxed out my credit card, which will reflect negatively on my credit score.  I contacted Subway's Franchise Information & Comments department.  I was given no solution to rectify the situation other than them contacting the manager to, "Resolve the issue." Cullyn Washington and Jason Levens 11/13/11 Hello I am a valued customer at subway I invest a lot of money in your corporation. I believe my contribution to this forum will imporve your service and revenue greatly. I believe that the Subway Corporation should start a delivery service for all of america. If this was carried out throughout america your expenses may increase but revenue will also greatly increase. If you carry out thee meausures I expect a moderate reward for my contribution. <3 :) (>")> MARINE VETERAN 11/12/11 THE SUBWAY IN HANOVER, MD, WAS ONLY GIVING FREE 6" SUBS TO ARMY VETERANS. WE ARE A MARINE FAMILY OF VETERANS AND FOUND THIS VERY UPSETTING! MY DAUGHTER-IN-LAW, WHO IS A MARINE AND MARRIED TO MY SON WHO IS PRESENTLY SERVING IN AFGHANISTAN, WAS TOLD THIS WHEN SHE WENT TO INQUIRE ABOUT THE FREE 6" SUB FOR VETERANS. WHEN SHE SAID VETERANS ARE FROM ALL MILITARY BRANCHES, THE ATTENDANT JUST SHRUGGED HIS SHOULDERS. SHE LEFT VERY UPSET, DISRESPECTED AND INSULTED. Sharon Proctor 11/13/11 I visited the Subway sandwich shop located in Washington, DC on 7th and M Streets, NW, across from the new convention center. My brother ordered a footlong, and asked for extra meat, and they charged him $3.00 per slice of meat. This has to be wrong, as I have asked for extra meat, and they charged me $0.50 per slice. This neighborhood subway is ripping off the patrons in the area. I know that this is not right. Someone needs to complain about the service. These are foreigners and they act as if they don't understand english. Very bad service. Debbie 11/14/11 I went into the Subway inside of the Walmart in Denham Springs Louisiana, Saturday evening at 7:45 pm on 11/13/2011. I was famished and the first clerk that started to wait on me was , to say the least, not very helpful. But the other little lady that was also on duty, Adel, stepped up to assist. She was spectacular. She didn't interrupt the first clerk, she just made it a very smooth transition to help me. So professional, clear and concise. I made a special trip back in to ask her her name. I can't describe it exactly, except to say, I received 5 star restaurant service from a Subway employee. She should, if interested, be a manager for Subway. She made my experience just wonderful. And Subway would be privileged for her to represent them at a management level. Thanks so much, whom ever hired her. 11/11/11 I was at the subway in shelby, Ohio two weeks ago and had a very bad experience with the awful service... I called the coporate number that same day and they assured me that the owner of the shelby , Ohio Subway would be calling me and I have yet to hear from them.... What good courtesy NOT! The subs from the store mentioned above are WAY under standards I have visited other subways in nearby towns and they have great subs and awesome service... I am very dissapointed about this and will be telling friends and family the treatment that we have gotten .... Furthermore will discourage ANYONE from going to this subway... and as for rating them with one star I wouldn't even have given them that if there was a 0 star rating... Steven Meyers 11/11/11 Today is Veterans Day, and on two local morning news programs, and in the San Diego Union-Tribune newspaper, it was advertised that veterans would receive a free 6-inch sandwich at any San Diego County Subway restaurant. I went to 3 different Subways, and was told at two of them that California was not participating in the promotion, and the other told me they had not received any word about it. Why on Earth would Subway announce they were honoring veterans with free sandwiches, and not do it in an area that is a huge military town, with the most people to "honor," unless they are intentionally trying to avoid having to give away a lot of food? It's very disrespectful of myself, and all others who put their lives on the line for this country. Shame of Subway! IRAQ VETERAN 11/11/11 http://kabc.com/Article.asp?id=2328992&spid=38627 <-- this was on kabc news in Los Angeles. Here's my scenario: Today is VETERAN'S DAY (11 Novmeber 2011), i received emails from different soldiers about "Veteran's Day Free Meals and Discounts", and so that URL i pasted over the top of my complaint says "SUBWAY S– Free Six Inch Sub, November 11, 2011. Select SUBWAY® Restaurants will offer a FREE six inch sub or flatbread to military veterans on Veteran’s Day. This offer is valid only on November 11, 2011 at participating local SUBWAY® restaurants, Military ID or proof of service required." So i went to SUBWAY near my house which is at 2450 Temple Ave, West Covina, CA. I asked if they give FREE 6 inch subway for VETERANS and they answered quickly NO, NO we don't give FREE sandwhiches and CALIFORNIA is not part of that free subway for military veterans (these are MALE and FEMALE employee). MIND YOU I WAS WEARING MY CLASS A's coz i just finished my HONOR GUARD MISSION. That's how SUBWAY treats MILITARY VETERANS for defending their freedom!!! VERY NICE!!!!!!!!!!!!!!!!!!! ThisMightHelp in Shreveport, LA 11/11/11 I just want to suggest a better way to satisfy your customers. This method was used by the employee at the Shreveport, LA Store on Youree Drive (on about the 6400 block): Once the service worker prepares a sandwich for a customer, and it is bagged and ready to go, she then puts it by the cash register, and goes back to make more sandwiches for other (non-related) customers. That makes the one whose sandwich is ready to go, stand there and wait for several minutes knowing all the time that he/she is ready to be ringed up at the register and to go. This makes no sense as the first customer will have to be rung up before the others anyway. so why not get the first customer done and out of the way? By making them wait, EVERY customer leaves the store wondering why they were intentionally ignored when it does not save a significant amount of time. The only thing I could see that it saves is the time to put on a plastic glove, which takes about 3 seconds. What is 3 seconds verses the sense that you were ignored? Hope this helps you keep more customers! unknown 11/11/11 Indian ownes treat their emplyees as if they were machines, and some times as animals. All they care about its making money. They are the rudest employers it seems they hate american behaviour. They just want americans' money. Larry Goddard 11/10/11 I stop at the Subway Store in Terrell, TX. There is a lady there whose name is Brenda. She is sometimes the only employee in the store. She is hard working and takes her job very seriously. She builds a great sandwich, keeps the rest room clean and is a credit to the hard working folks of East Texas. Brenda exemplifies the best of America's workers Debra Myers 2157 Volga Ave.Dallas,Tx.75216 11/3/11 My name is Debra Myers, I'm from Dallas,Tx. I was a customer at the Subway at 2207 E. Ledbetter, 75216..and I've been coming to this store on ocassions but on this particular visit on 11/02/11 at 19:41:31, I ordered a Turkey Breast sandwich meal(6 inch) and noticed that there was not a price showing how much this cost and was charged $7.25 for the meal. There were 2 prices on the advertising billboard, one for $3.75, the other was the $5.00 footlong..I assumed that the price that I would be charged would be $3.75 but they charged me $$4.50 I asked the cashier why wasn't I charged the price that was visible, they told me that didn't matter, we went back and forth with both employees on this issue and finally I was told to talk to the,well I went home and called the manager her name was Mary she said "May I help you sweetie I realized that she was the one that was fussing with me,well by this time I have had enough.I will not be returnig to this subway there's plenty more annonymous 11/3/11 I work at a subway in vacaville ca next to luckys. the manager is clearly deluded!! shes unfair and just plain rude! the thing is, we have regular customers that love our sandwhiches, we make our sandwhiches exactly like the picture and nothing less, we are number one(literally) for goodness sake. but shes all show to the customers and really behind the blinds shes incredibly mean to her workers. first of all she only hires girls no guys, she throws all male applications away. then she befriends a new employee and backstabbs you and attacks you allllll the time!! it will never stop. basically, HER WORD IS LAW AND EVERYONE ELSES IS WRONG WRONG WRONG. Mike Hodges 11/4/11 I Used to work for subway in manitou springs colorado for a month in jan 2010, moved to VA in oct 2011 they promised me a w-2 whichi still have not recieved, i called customer service and all they can tell me isthey need to pass on this info to the owner of that store, when i told the customer rep i talked to mylawyer she hung up on me, HOW RUDE. this is not a proffessional business, they need to shut subway down. and reopen it as "little kings" which is a franchise in omaha,nebraska that i worked at which has better customer service. Robert S. 11/8/11 I went to a Subway near my business. I spoke to a manager and asked permission to put my Rack Cards up next to the Anytime Fitness literture in its own stand. He said that would be fine. I continued for the next 7 months replenish the cards. The last time I saw they were missing. I asked someone there and he said he threw them out. I said why, I got permission from the Manager; and he said you didn't get permission from me! He didn't even call me so I could pick them up. Employees like this gave Subway a bad name for me. All it took was a phone call...just a 30 second call! I will continue to go to Subway but another location. NOT the one at the corner of US 19 North and East Bay in Clearwater. This man was rude and arrogant!!!! Michelle H 10/29/11 We stopped at the Subway Oct 28,2011 about 1:30pm at the Clinton OK location across from the Route 66 meuseum and encountered the rudest girl that I have ever ordered from in my life. This girl clearly hated to be working at Subway. She asked me "What do you want" and. Then slammed the lids on the meats and veggies - the mayo ran out and she threw the container back into a sink - she was clearly not happy at all. After that I just paid for mysandwiches - got no thank you or anything from her and I left. I will never visit this. Location again and would not recommend it to anyone. Sorry Subway but this was not a pleasant visit to one of your locations. James Johnson 10/29/11 Idea for a Halloween slogan.. Subway eat fresh. Zombies eat flesh. Haha childish but my sister thought of it. Esperanza 10/28/11 After going to Subway in Cameron, NC on Highway 87 I am very upset with the manager. She is racist and rude. I guess she doesnt like us Hispanics even though I was very polite to her she was disrespectful and polite to the black people. husband and wife work together 10/27/11 I was wondering if there was any kind of policy against a Husband and Wife working together at the same location and at the same time? My wife works for a subway that is allowing a husband and wife to work together (even close together) My issue is that they do alot of PDA and arguing about personal issues that my wife and others are getting stuck picking up the slack. I wouldn't have a problem with them working at different times but at the same time taking alot of the other employees hours. Most of the hours they are taking are hours from our local high school students which are evening hours. We live in a very small town with not many other options for them to get spending money. If this is against "Subway's" policies please address this somehow. Our subway is in Monroe IA, 50170 BTW we love being part of the subway family for this long and hope it continues. bienvenido baltazar 10/27/11 we went to subway rest. in placentia california corner store yorba linda blvd and rose, we were to redeeme a free dink given by the public school for a drug free progf]ram. the store said we can only redeem if we buy a sandwich on sale for 5 dollars. i said fine, we had two coupons for two drinks. when they realized that we wan ted two drinks , they split my one 5 dollar drink into two dharging me for two sandwiches they said in order to apply onother free drink they have to sell me onother sandwich whichcame from splitting my one 5 dollar sandwich. i was astounded by this philosophy or sales pitch. they could have said that its better just tompay for one drink whicch will save a costumer abuck or two rather than splitting my 5 dollar sandwich and paying for two sandwich just to get afree drink as a promotion.shame shame bad costumer relations C J 10/27/11 The Subway store located on 9301 4TH STREET NORTH, SAINT PETERSBURG, FL 33702 {#468} has gone downhill big time. Employees just throw the sandwich together and don't even pay attention or listen to what you are requesting to be put on it, it's like they're afraid of it. I ordered a footlong Tuna sub on Whole Wheat {10/27/11 @ 21:33:41} and was very disappointed with the product I received. The bread was very dry, tuna was flavourless and dry and the portion amount didn't even reach the ends of the bread. Regardless of whether it was $5 or regular price shouldn't matter, it was the sandwich I wanted and I was the one paying for it and the one who was going to be eating it. I order from Subway at least once or twice a week; and I have to say, "that was the worst sub I have received of all times." They need to hire a new crew that at least has some care about their customers or do some serious retraining on how to properly make a sub and make the customer happy. Next time, that same person WILL "NOT" make my sandwich. Ninfa Caillouette 10/25/11 Why does one bad apple spoil it for the rest. After reading this review it is spreading like wildfire. We have several subway stores in Lansing, MI, and they cater to the customer wants except the one in pennslyvia and mt hope street. Manager is rough and wants the extra buck and will do anything to embarrest the customer. I am going to drop them and do business with the oter three who want my business. Why doesn't the corporate office screen the managers who work the front lines. Paula Aliya 10/26/11 The subway in Hulbert,OK is rude to their employees! It was takin over by new owners(they own numerous others,Tahlequah, OK etc.). Cutting the hours of the employees so it forces them to find another job & just fired a manager (because she wouldn't take a pay cut) who's husband had open heart surgery and are the owners are refusing to allow her to get unemployment! Why couldn't they just be honest and tell the employees to find other jobs because they were gonna faze them out? People have no integrity and are so cruel and mean! It's ok. God will take care of those that are his children and will take care of those that do HIs children wrong! what goes around comes around! When you conduct your business like that you eventually get caught not by mortals but God has a way of putting a curse on you! I can only pray for them all! DANIEL 10/24/11 HOW ARE YOU GIVING THESE STORES BEST STARS, THEY STINK, AND THEY DO NOT CARE, SO STOP GOING, JUST STOP GOING, THATS IT, STOP WHINING COMPLAINING SUBWAY WILL NOT REPLY, WILL NOT SERVICE WILL NEVER CARE, THESE ARE FRANCHISES AND OWNER WANTS MONEY BY CHEATING CUSTOMERS WITH POOR QUALITY AND HALF THE SANDWICH YOU ARE SUPPOSED TO GET AND PAY FOR,,, STOP GOING, AND TELL THEM YOU WILL NOT GO, ME 10/24/11 If in the month of oct all subs are $5.00 then that means all subs are $5.00! Right!!!!!! Wrong not in WHITE BLUFF TN I REPEAT NOT IN WHITE BLUFF TN. They are the normal price according to there empolyees. x customer for that subway rude hateful and very disrepectful.. Me 10/24/11 WHITEBLUFF TENNEESEE SUBWAY STORE IS FALSE ADVERTISEMENT ON 2 DIFFENT SIGNS AND VERY RUDE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PLEASE DONOT GO THERE THEY NEED NEW OWNERSHIP AND EMPLOYEES LIKE A M E R I C A N S!!!! YEH............................ Anonoymos 10/21/11 The subway in mint spring virginia (383 whitehill rd off exit 217 on I-81} went yesterday he treats empliyees with the most dissrespect mold in the coke machine comes out in the ice at 3pm all he had was three pieces if white bread which tasted doughy. The bathroom was digusting it looks like it has not been cleaned in a while trash was everywhere in it. The tables were filthy the cran I got was yellowidh in color and smelled funny I couldnt even eat it it had a very bad taste. There were nats all over the food on the bar. I will never go there again and I was a regular customer. Andrew 10/21/11 I have a serious problem with the manager at the Subway on Mt Zion Blvd in Morrow Georgia. His name is Daniel Dennis and he its always on his phone, letting the other workers wait on the customers while he stands there just looking as if nothing is wrong. He is so messy when he works and then blames it on his Co workers. He leaves at random times and takes his time returning. He usually leaves about ten minutes before the only other person at this Subway is supposed to click out and makes her stay with a long line of at least 6 people. His hair is entirely way to long to be serving food to anyone. I think this issue needs to be resolved for the fairness of the work to be distributed evenly. Laura 10/21/11 I will never eat at subway again, I do not care how good their sandwiches are! I had the worst service ever!! First of all the attitude of the server, general manager, corporate customer service is ridiculous! The server ran my card twice and when i said something about it she said "no i did not", so i let it go (dumb idea) i checked my bank account and it showed two transactions for the same price both within three minutes, so i called and spoke to a supervisor and after she said "there is nothing she can do about it". I asked for the General Managers phone number (cell phone for that matter, how unprofessional) I spoke with the general manager and she told me that they had only one transaction on their end and if they did take out two transactions, their bank would credit me back the money. She was very rude about it, so i called corporate customer service and explained the situation and they said they would e-mail the owner of subway and get this matter resolved and i would be contacted (in which case i was not), so when i called customer service back, the lady said "the owner already took care of it and it's the same thing the general manager told you" haha what happened to customer service? so now i have to wait and keep checking my bank account as well as being out the extra money they took out of my bank account for however long. This may not be a big issue to some people, but i think the attitude is just ridiculous and for the "owner" to be so smarmy, it makes me sick to my stomach. TAKE OWNERSHIP SUBWAY, GET YOUR HEAD OUT OF YOUR ASS!!!!!! Thank You:) Tore 10/19/11 Subway in Knoxville,tn rivergate plaza is horrible! The worker was very rude to the customer in front of me and myself,then she cursed,"I'm not trying to be a bitch!"in front of customers and children!I asked for corporate #, then after sloppily making and handling the sandwich I ordered when I spoke up about it she tossed the sandwich aside and refused to serve me I my local subway complaint department and she seemed rude as well! All I can say is subway must hire people as low on the tossing pole that they can find now I'm sure some of their workers have great customer service and take their job seriously, but this lady was ignorant as they come especially in this economy when people want to do their best just to keep their job.I know plenty people out of work for no good reason! How in the he'll does this lady stay employed treating customers that way? kdennis 10/17/11 My coworker went on her lunch break today around 1:18 pm to a local subway near our office in Mayfield OH. When she ordered her food she noticed that the lady preparing her food stopped in the middle of her order to ring someone out without taking her gloves off. The lady came back without changing her gloves and continued to finish preparing my coworkers food... YUCK!!!! My coworker later called subway to report what happened to the manager and the manager had the nerve to say she saw what happened and that it only happens ever BLUE MOON!!!! REALLY????? That is so nasty, she didn’t even offer to make another sandwich or refund her money... SMH... P.S my coworker wouldn’t have taken another sandwich do to cross contamination anyway but it’s the principle of good service... the manager didn’t even care!!!! Ex-Sub 10/17/11 Don't waste your time with subway...They will sell anyone a franchise, even if they don't speak English well. The training's a joke, seems like corporate will let whomever buys the name run it as they seem fit. I have had nothing but problems, one after the next.... All over Memphis, Tn. And heaven forbid you ask for what you are paying for. T. Dave Gowan 10/15/11 I met a franchise owner (I think) in the Subway store in Woodville, FL today. She was working all alone, I was sixth in line. Man ahead of me asked where was her help to serve our line of six customers. She said the line had been out the front door all day and she'd had no help and didn't mind at alll, she enjoyed her job. I was very impressed with her, she reminded me of a few of my motivated graduate students. I think you should either pay-raise her, visit and chat with her, or cut her a break on a franchise fee; then bring her to HQ to talk to your next class of franchisees. She is in a busy small-town community with few motivated young people to employ, but she's cheerful and happy and motivated before her customers. She makes SUBWAY look good. T. Dave Gowan Ph.D, 134 Lonnie Raker Lane Crawfordville FL 32327, (850) 926-1764. margarita luna 10/15/11 I went to the Subway in costa mesa located on bristol in a little shopping center next a the cvs.The food was fresh everything except there cookies there cookies tasted old and stale..The girl who helped had a really bad attitude problem her name was Rosio..I will never go back to this subway.Its one thing to be having a bad day..but she should not have been so rude.I would suggest they fix her attitude and cookies too..tnk annonymous 10/15/11 i worked at a subway in Madison,GA the walmart location.... the manager thinks that she knows everything and in reality she doesnt know anything.... she swears at costumers, never orders enough food, and offers to pay you cash to stay and help but not be clocked in (which i didnt take). She trys to change the schedual two days after she has already made it and be mad when you dont have the means to get there when she texts you 20 min before she wants you to come in. even if its 2 days after the schedual has gone up. She was looking at applications to hire someone new and says she wants someone working thats nice eye candy. WHAT!?!?! THATS SO UNPROFESSIONAL! she has no clue what she is doing when it comes to managing others, and after talking with the owner he is not very smart either. Please inform me why they think if the drawer is short and watch the cameras and cant find anyone or any reason as to why this is happening do they think they can take it out of everyones pay check, i work hard for my money and am not happy with giving it back for OTHERS mistakes. i love subway, but HATE that it seems everyone i ever go to has SLOW ass people working and managers that are at the level my 10 year old is. you really should do something about the manager, as when i was working there for only 5 months i had at least 50 people ask for the managers name so they could call corporate to complain. she is firing people after people week after week when she is getting rid of VERY good help, and the problem is HER! barbara soileau lopez 10/14/11 i just want to make you aware that your subway in orange texas really disappointed me tothe point of being pissed off. i scheduled 3 party trays for a fire department function honoring to deceased fire fighters. i ordered them 5 days in advance and paid for them. on october 11, the time i was to pick them up, they were not even fixed and had no record of the order. i presented my receipt, then was told they couldn't make them they did not have enough bread. after calling the manager who took my order and an argument they were made. after all that i should of gotten my money back. PISS POOR BUSINESS ON SUBWAYS part. i will never order much less go there again.!!!!!!!!!!! jason 10/11/11 subway wallan outbound is really shit the staff member of that subway is so fuckin rude one of his staff member serving me and he was just told to his mate can you please pass me a ceaser sauce and he throw the sauce bottle on his face is that the way you you serving the customers. subway out bound is really shit george juan spigner 10/11/11 I have worked at the subway in Lewistown Montana for 22 months, during that time I went from being a person who had to begg for 16 hours a week to the ONLY person who knew how to close the store, at some times, like the summer of 2010 I worked every night, for three months, without one night off, and this was minimum wage, after that summer the manager made me an acting assistant manager, I reciver a fifty cent raise, and I still didn't complain, two months ago the manager left, and the new manager, who has no experience, told me she would make me a real manager, but q week later started telling my night crew they dodnt have to listen to me,o for two. more weeks i had to argue with these childreen everynight just for them to even make sandwhiches.......i was sick for three days strait, came back to work for one nght to TRAIN THE. MANAGER' S brother to close the store, then she called me the next day saying i supposedly sexually harassed someone, I was fired on the phone, I was told no details, and was not even told anything, there was no type of investigation either. That night, one of the decent teenagers told me who and what was said, and everyone who works there knows that the teenagers on my night shift just wanted me gone so thay could " hang out" and get paid for it. By the way the new manager said a lot of sexual things to the workers, including me, and I thought it was gross. Also I am a black male who lives in a small town where there are no other black males at all. Jeff 10/10/11 Last time I had a problem you had a 800 number and I spoke to a person and got a phone number to the site location and spoke to the owners and resolved the problem quickly. which by the way involved one of their employes stealing from them. Now you can't even contact you without making a long distance call at my expense.SORRY WAY TO DO BUSINESS!!! You lost me and many others to follow I'm sure. And I could care less about your free cookie coupon!!! Ms. A 10/9/11 SUBWAY ON HAMPTON BLVD IN NORFOLK VA...WHEN I GO I'M ALWAYS PLEASED EXCEPT I NOTICE THIS INDIAN WOMAN BEHIND THE COUNTER KEEPS THE DRAWER OPENED AND DOES NOT RING IN THE PURCHASES,AND I NEVER GET A RECEIPT, THIS HAS BEEN AN ON GOING THING..TODAY TOOK THE CAKE SHE DID NOT RING US UP BUT CHARGED US AND NEVER GAVE A RECEIPT AND I HAD TO ASK HER FOR MY CHANGE AND MY DAUGHTERS CHANGED. I'VE SEEN IT BEFORE AND I SUSPECT SHE IS STEALING FROM SUBWAY,. Matt Higson 10/9/11 To whom it may concern, I am a veteran sushi chef and saucier of 22 years and would like to express to Subway's head office an idea, or concept; an additional "building station" in each Subway, the current sandwich station as well as a sushi station, welcoming another entire, solid customer base. What would set this sushi concept apart from all other sushi "bars" is the Subway way of the customer getting the choice of; getting to build his or her own specialized roll, and having available to them amazing new-age rolls they can just order. The west coast style rolls I mention are tried, tested and proven, pioneered by myself over the last 10 years. I have started many sushi bars and have been on television and in newspapers across the country, featuring my outrageous rolls and cant-live-without sauces. I have revolutionized the product to new heights in regards to creativity and excellence and would embrace an opportunity to give a more in depth example of this. If this idea strikes your team as a possibility, please do not hesitate to contact me. I can be reached at 1-250-777-1939, and my email is: hoopde11@yahoo.ca Thank you for your time. Matt Higson Majid 10/6/11 I always like SUBWAY restaurant and i enjoy it anytime i go there, the thing is i would like if you have a SUBWAY restaurant in Morocco that will be great specialy this time cause there is a new Malla is opening soon in Casablanca its name is <> http://www.moroccomall.net/ I live in Philadelphia PA and ill be happy to manage your restaurant there contact me in my e-mail fi you are intresting elidrissi71@yahoo.com my phone is 267-444-6962 thanks good luck ! Majid Robin 10/5/11 Hi Subway! Why is the bell peppers sliced so thin? It's horrible. I'm sure its to save money but I just ask for more on my sandwich. Also, when I went to get a sandwich today the guy was obviously new but please tell your employees not to rub their nose while making my sandwich. When I told him it was gross he turned around and said something to the (manager?) Indian lady. They looked at me and started talking in their language. It was very rude. Then to top it all off while I was paying with my debt card the same guy rubbed his nose and handed me my card with the same hand! Yuck!!! I am wondering if this guy is related to the manager?? It's a NEW Subway on 1045 Alamo Drive in Vacaville, Ca 95687 at the Golden Hills Plaza Fred khan 10/5/11 I've been a customer for years , however today I stopped at a Pilot truck stop (subway)in Flagstaff,AZ exit 185 I-40, (oct 5 2012) I asked the Mgr, An older White gentleman. , if I could just purchase handful of oninon's , but he refused. Telling me how it's impossible to do that ???? I didn't ask him to solve a Quantum Physics equation nor was I asking for charity or a hand out . My question to you is , why did he make such a big Deal , over something so small ??? I'm really Pissed and probably will never go to Subway again, after being a customer for years and spent a lot of Money at this establishment !!!!! Anonymous 9/29/11 100 L R Campbell Road, Italy, TX, 76651-3856. Phone: (972) 483-7294 I am an ex-employee at this location, though this subway is connected to a Pizza Inn And a Drive-thru beer barn there is a problem with one of the workers. The manager of all three stores has her daughter as the assitant manager. The managers daughter, has her daughter working there as well (Managers grand-daughter) And she gets away with EVERYTHING. I have no problem with the girl personally but as a worker i know it needs to be said. She doesn't wear the right uniform, no hat, apron. She sometimes appears at work with very short blue jean shorts on and boots. She also has admitted to me personally that she can do whatever she wants and not get in trouble. Shes late almost every day sometimes up to an hour late, and will leave another worker if busy to talk to her boyfriend, who works at the pizza inn. I feel as if this girl gets special treatment and its not right. The owner loves her too, because like i said shes a sweet girl but she isnt working properly and nobody will say anything to her due to the fact if anyone makes her mad, we other workers are fired. All she has to do is tell some lies and they'll believe her over us. A video is being sent in to corporate by a customer who works at a different subway location in texas. She noticed all the wrong things, and later let me know she did so. Did i mention the manager was the chief of police at Italy, but got fired for embezzling money from the city? Also the manager, owner, assitant manager and the grandaughter of the manager all eat whatever they want whenever they want and dont pay while all other workers are required to pay half off. fern gervais 9/29/11 I am writing to you on my son's behalf and we live in Ottawa canada. Cody my son who is 19, has recently been threatened by the store owner with legal action for not giving proper notice of termination.is this common practice for such a huge company like Subway to try and sue 19 year old kids!!!!??? Could you please assist me in giving me a contact person with Subway canada headquarters. thank you,.. f.gervais@rogers.com.............29/09/2011 Terry L. Price 10/1/11 Judging by the number of employee complaints, I assume employee satisfaction and/or respectful treatment of employees is not one of Subway's core values. My daughter is a store manager in Camden S.C., and has so far tolerated her district manager (Vint Partridge) directing the "F" word at her and other employees and also calling them "stupid", and referring to them as "ya'll people". I felt it was courteous of me to communicate to someone in the Corporate before I finance my daughter's lawsuit. I can't seem to get anyone so I will proceed. Cendie Thompson 9/26/11 I had ordered a few sandwiches n a veg pizza, a young man was assisting me a lady by the name Kim came to help n stuck my pizza in the oven n when the boy pulled it out he noticed that my veggies wasn't on it, so he tells Kim she wanted a veggie pizza so she rudely says well just put them on top,cold remind u. He said I'll just remake her one,when I was checking out I had also got 2 kids meals so I ask the boy if I could have a bag for the kids meal n Kim says VERY Rudely "did she pay for 2 kids meals" n the young girl that rang me up says yes she did. Not to mention she wouldn't even see if they had some juice boxes in the back for my kids meals so I didn't even get drinks with them as they come with them. There were a store full of customers when she was being SO RUDE.. As the young man gives me my pizza after remaking it he says I'm so sorry about all that so as I left the store very disappointed n embarrassed I call the district manager "john keeling"? He was not very helpful n instead of following up professionally he says I will call you right back n instead he "texts" my phone n says I'll have to call you tomorrow! I have never had such bad service with a subway but I will defiantly never return to that store again. The lady Kim who was obviously a mang thought it was funny by laughing n smiling about the whole situation. daniel lopez 9/25/11 have you thought of drive throughs. it would generate extra income and open doors for more employment. email danielowolf59@yahoo.com Kristina 9/22/11 Subway on main and 21st in Jacksonville FL is the NASTIEST! they never change gloves and there's usually one person working so they switch back and forth between meat and vegetables! HAVE YOU EVER HEARD OF CROSS CONTAMINATION? and then they get all shitty if you ask them to change their gloves between making other customers subs! Do you guys even have food handling licenses? I will never eat at ANY subway EVER AGAIN! Shahida 9/23/11 My Husband own a Place in Karachi Address Ground floor, 15c, Lane4, Zamzama Boulleward,Phase V, Karachi. Pakistan and rented to Essan Frenchise Karachi, for running a Subway Retaurant. It was rented in Jan. 2001 for 10 years. The ten years term long completed and when we ask them to vacate as per terms, they are ( Mr.Mohammad Yousa, Mr. Tariq Salim, Mr. Abdul Qader) are refusing to do so. In Pakistan, it is hard to and very long process in court to get the eviction notice. Since it is Subway Franchise and I am sure the are your defaulter too. Because cheater not only one person they cheat every where. As I heard from them that they are not paying your royalty fees since long and also showing sale less then what is actual.Can you help us in this regards. Andrea Chavez 8/9/11 Hello Corporate: I am a regular subway customer from Harlingen, Texas. We have several subway locations. The one I will be referring to in my comments is the one located at: 621 N 13th St, Harlingen, Texas. My favorite sandwich happens to be a toasted tuna sandwich. Everytime I go to this location they refuse to toast it. They say it is against company policy to toast tuna because it contains mayonnaise. That kind of baffled me so I went to my other regular subway stores and asked them if there was such a policy. They said NO and they toast my tuna sandwich. Every subway I have been to toasts my tuna but not the one at 621 N. 13th Street. Corporate, can you let me know if they are allowed to toast my tuna or not? Thank you. Andrea Laela Wilding 9/21/11 Thank you for supporting GLEE! Unlike, 1millionmoms, you and MILLIONS OF FANS are supporting a creative, engaging television show that promotes openness, honesty, and tolerance. Knowing that you support these ideals, makes me respect your companies more than ever. THANK YOU!!!! James Scott 8/11/11 I understand that Subways are a franchise and each owner has their own rules.. I have learned that each subway will give different amounts of meat and condiments. In the same day I purchase two of the same sandwiches at two different locations. The first location they let me substitute my cheese for extra bacon and gave me a nice amount of olives. The second store doesnt do substitutes and anything over two olives cost extra. They also put half the meat the other subway puts on. Now these practices are normal in a franchise such at this. However When a Subway advertises with their location on a coupon to buy one get one free. Then when you go to pay they say they dont except any coupons. It was their coupon! WTF sandy 8/12/11 How can subway get away with not paying for on the job training. These teenage kids are getting screwed. My son worked for 16 hours free and then they told him he did not get the job. The mamager also asked if he knew any girls that want to work because he is not hiring anymore guys. I do not believe this is legal at all.... anybody know? greg- night manager 9/17/11 my name is greg and i work at a subway in grand junction colorado- at the orchard mesa location in fact- and ive worked there for about a year and half, probably gaining on two years. i take alot of pride in my job and both my store and my work quality reflects that. i expect every sandwich i make to be the best my customer ever had and i expect every oven i clean to be hospital quality clean. not to mention the 20-40+ regular customers that i know on a first name basis and have memorized their regular orders. i have a newborn son, a mountain of debt, no place to live and a broken uninsured car. therefor my only concerns with subway are my room for expansion of income, or my rights of sabbatical leave or health leave. i plan to find out on my own accord, but if anybody reads this and knows about things of the sort my e-mail is gnwhetstone13@hotmail.com. and if by some random act of serrindipity you happen to pass my subway- come by- ill make the best darn sub you ever had from subway. especially from the sounds of your previous sandwich affairs. (my rating is not bias, my crew and store rock. all day every day. period.) Nakai Kibby 9/18/11 I worked at the subway in Hazel Dell Washington which is a part of Vancouver Washington and i quit yesterday. The Phone Number to that subway is (360)-576-5672. My Manager was JESSICA ROGERS, she is 25 years old and she is a horrible manager. She would not train her workers all the way, right them up for no reason especially if she didn't like them. Also, I was written up on my evaluation in which half of the things on it she had not trained me on and in fact I had asked her what certain things were when I was trained and she didnt explain fully so I didnt know what to do. Whenever I asked her how to do those things she got irritated. Also, she indirectly called me a bitch by saying that customer probably thought I was one when I was nice and curtious the whole time. Further more, she would always talk to me and fellow employees how she hates dealing with customers and calls them some very rude names after she has helped them. On top of that she rolls her eyes at the customers and seems very immature about dealing with them. Jessica would also schedule people to close with her so that she could do other things while they close and not help us. She may be above me but im pretty sure that everyone should be treated fair and equally face to face. I personally know that Jessica has been on the verge of losing her job multiple times and somehow gets out of it. She hired a close friend to work at this subway and she automatically gave her more hours than people who have been there for 2 or more months. Even a person that has been working there for a year now has less hours than her and is being treated unfairly along with a few other employees. I have been working there for 4 months and I got mostly trained by other people on staff and not my manager and when i go to do things, she tries to tell me what to do when i already know how to do it and she would give me dirty looks because she knew she hadn't trained me on it but i already knew how to do it because someone else had trained me on it. I knew Jessica disliked me because whenever i was around her it would seem like she was trying to find ways to fire me either by watching the videos or having her friend that she hired spy on me while i was at work which made me feel very uncomfortable. I worked the best that i could even on the days that i didn't feel good or didn't get enough sleep i worked my hardest, trying to get Jessica to like me. I really thought that hard work pays off, but i guess not. I am not a person who likes conflict, i grew up in a small town knowing every person who lived there. I felt like Jessica was taking advantage of me because i had never lived in a city before. Lashon Davis 9/21/11 On Monday, September 19, 2011 I walked into Subway on 3950 Minnesota Avenue N.E. Washington, D.C. 20019. I ordered two salads, half of a sandwich and a Nestea Ice Tea and payed for the merchandise. Once I pulled off I realized I did not have the Nestea Ice Tea so I called the store. I told the gentlemen I couldn't come back today so he said he will be in after 10:00am tomorrow I remember you purchasing the drink come tomorrow so I said, ok. I went in the store the next day and explained to the cashier he talk to me yesterday I am here to pick get my drink up. He ignored me and walked away so I said,"Are you going to give me my drink I payed for or not?" he ignored me again. I was upset because I patronize this business frequently and I go in there so much he jokes with me. I asked for the shift manager he said, he's not here then I asked for the general manager information and all the employees said, I don't know who the is my manager. I have heard him be rude to other people. The workers need some customer service training. The workers don't have any name tags and they refuse to give me there. Anonymous 9/20/11 Evening all, Im writing to complain about Subway Gibraltar (Not USA) I used to work there, i got a unfair dismissal a few days ago. Today i recieved a major telling off because of some things that were written on facebook. I was telling the TRUTH!!!! and the owner didnt like it, The place is full of rats, rat droppings, roaches, rat poison, rat traps that employees get their fingers trapped on. The pay is ridiculous, 4 pound 50 an hour :S HA! its meant to be 5 40 an hour i mean come on. Now my ex boss wont pay me my annual leave, wont pay me my holiday pay, wont pay me the weeks notice. I have been told that if he wants me to work those ten hours weeks notice he has to first give me a weeks notice which he didnt. So that means that he has to pay me the 10 hours weeks notice without me havin to work it. He is a harrasin bastard, he likes to have people fight amongst eachother, he says one thing then another completely different just to make us argue even more. Staff meeting were a laugh, it wasnt a meetin at all it was like a flippin debate and arguement.... I think its disgusting, i also think the subway inspectors should take a closer look at what he is doin and how he runs the place and get him closed down seriously. What happens when someone gets seriously ill and sues him huh, whats he gonna do then... Please someone sort him out, its a mess in there honestly, listen to me i used to work there...... Signed Unhappy until sorted x Brian 8/15/11 Pittsburgh Mills Mall location. I found a hair in my sub, and the woman at the register said she couldn't give me my money back, because I purchased a meal, and she didn't know how to do that. She wrote on a piece of paper that I could get a free sub, and she said it was only good for that location. Why would I buy another sub from that location? I never got my money back. Don't eat there. Angel 8/15/11 Ridiculous! I went into a Subway down south and it was so dirty...plus when I asked for the swiss cheese I got major attitude from the worker saying "WE HAVE NONE" the chick literally screamed it at me, like I was supposed to know that? Anyway my wheat bread was very crusty and hard and she only put ONE piece of American cheese not two like usual! I asked for the manager but she said SHE was the manager...honestly, you guys need to get better people working for you, people with less attitude! Brian Phelps 8/19/11 My son worked at the subway store in wal-mart in Nicholasville, Ky..He was Fired in June after not seeing his name on the schedule..They never told him what was going on, finally he got a hold of the manager, and the manager had to find out from his Dad, who apparently a manager there also..They didnt have the honor to call my son, and give him a reason..Finally the dad called and said everything to my son, called him a thief, said he was rude to the customers..Now if u know my son, you know none of this is true, he barely raises his voice, and according to ALL of the employees in that store, they were outraged that the namager did this, knowing bryan, they said he has never raised his voice, also polite, and has NEVER STOLEN anything..come to find out there was an former employee who wanted to come back to the store and wanted full time hours, so this coward lied too two part time employees and fired them so this girl could have the hours..This was my son's first job, and too have a PRICK and COWARD LIE AND HOLLER TO A 17 YEAR OLD KID, He is no manager and if subway has this kind of emplyees representing their store, they should be ashamed.. 8/20/11 I am waiting past time for this subway in rock hill, SC to open the worker could see us waiting. I love subway and I was very disappointed. 8/21/11 I will never eat at the 3102 West Carefree Highway, Phoenix Arizona 85086 Subways. Their customer service is the worst. The children who work there are spoiled, rude brats. They don't give a crap about their work. They wouldn't even heat my sandwich after telling them it was cold. Their response to me was it was fine. What happened to the customer is always right? The owner better get a grip because now I will never eat there again. Vivien Heminover 8/23/11 Well I always go to the Flammang Rd, Waterloo Iowa Subway located in the Wal-Mart store. However I am being given the run around concerning a debit card. I ordered my subs and then the clerk swiped my card. Apparently the system was slow in processing it so the clerk took it upon herself to swipe it again without my permission. She then said if the charges are posted twice to come back for a refund. Sure enough it did so i printed out the bank statement and went to the store for my refund. Well the very same clerk said she could not handle refunds so she took my name and phone number and said the Manager would refund me. Well guess what no phone call, nada. I am so ticked off. I will keep bugging these people with phone calls until I get my refund. It is only $10.70 but it is stealing after all. And to top it off no apology or even a smile from the clerk. She is a very efficient clerk, however she needs to learn Customer Service 101. How would she feel if she was charged $21.40 for two subs? Rita Medina 8/23/11 After spending 45 minutes of my lunch hour at Subway on Riverside Avenue in Chino, California the workers only called to call the manager when I suggested they do so because they could not close the drawer to the register, therefore they could not ring up any orders. Needless to say I wasted my lunch hour and I and about 5 other customers left without lunch. When they finally tried to call their manager the phone was busy....what....who runs these places???? Chris & Nicole 8/31/11 BOYCOTT SUBWAY!!! Recently terminated from subway for asking to be paid for services rendered, my girlfriend and I moved to Red Lodge, MT with our two year old. Subway hired her in November of 2010, by December she had yet to receive a single pennies pay! After she asked them to pay her because she had been working for 2 months without a pay check they told her they would pay her when they felt like it!? She told them the law gives them 10 days after each ending pay period to provide her with a paycheck, and they have now past three pay periods and surpassed the 10 days on each and she wanted to get payed for her work. Well as any honest employer would do, they fired her for asking to be payed!! (I hope you can sense the sarcasm) we did as anybody with a child would do, we seeked professional assistance and filed a wage claim with the Montana department of labor. Here we are nearly a year later and have only received a small portion of her wages. Now the department of labor can do nothing because subway revoked their franchise and filed a law suit. Katherine, the franchise owner in Red Lodge MT, closed her bank account so we are out more than a thousand dollars not to mention the credit they ruined for us because we were evicted for not being able to pay rent. To top it off after contacting subway corporate office for legal information, and the regional office contact information they simply refused to help us contact anyone that could help us persue our goal of retribution. Apparently the subway offices have never heard of the freedom of information act which entitles us to the right of information in this law suit. Subway apparently doesn't care if their franchise leaves families homeless, penniless, and creditless, so long as they don't engage in inflcting the corporate world!!! Well I say subway has done many people wrong in Red Lodge and subway should be held responsible for not following up on their franchises to ensure their name is being honored... I will seek legal advise but without the help of subway wanting to right a wrong...if you are in Montana and have similar disgruntalties or want to join forces, jump on our band wagon (214)399-7760 lance g 9/1/11 The San Francisco 2005 Van NessAve Subway ALWAYS has overflowing garbage cans Gross - why are the employees SO lazy they can't empty them? Unbelievable! Eat here and I guarantee you get sick- nick johnson 9/2/11 I worked for subway in Colleyville Texas off highway 26, and they are very nasty. They would change all the dates over and over on the food to make it look like it was made fresh but a lot of it was over a week old. We would serve old food till it started molding. Our tomatos and cucumbers were covered in fuzzy mold and we would just wash the ones touching them off and keep using them. The employs would serve the nastiest things to people. If something happened to the food, they would keep serving it anyways. They dunk their food containers in a chemical form of sanitizer and then throw food in them without rinsing it with water so you eat a lot of sanitizer at subway. Subway is the worst place i've ever worked in my life. They serve you bread from yesterday even if its hard. If you are toasting it anyway, they will give you the hardest bread they have. The ham and turkey smells like its rotting when we open the packages. They never let me have days off unless I didn't answer my phone. They made me work 12 hour shifts WITHOUT ANY break what so ever. Do not ever let your kids work for this bottom barrel business. An old man named billy has been working there for NO money at all for 6+ hours a day and 5 days a week. When money comes up missing, he has to pay for it and its wrong. He does all the work and gets nothing from it. Hes to old to be working himself to death their. Hes in his mid 70s.. VERY HORRIBLE BUSINESS!!!! bobbie 9/3/11 Today I was at subway in cartersville GA on 968 cassville white road 9-3-11 at 1:45 pm I received the WORST CUSTOMER SERVICE EVER I ORDERED A HOT BLACK ANGUS SANDWITCH AND WHEN I BIT INTO IT, THE SANDWITCH WAS COLD U KNOW IT REALLY SUCKS BECAUSE I WAS SO HUNGRY BUT COULD NOT EAT THE SANDWITCH SO TO THE TRASH IT WENT ... I HAVE NOT EATEN AT A SUBWAY SINCE APRIL FOR THE SAME REASON AND NOW I AM GOING TO EAT MCDONALDS AGAIN BYE SUBWAY IMPROVE YOUR ATTITUDE LADIES OR GET ANOTHER JOB AND GET RID OF THE FLIES IN YOUR GLASS CASE SIGNED ANOTHER UNHAPPY EXPERIENCE AT SUBWAY Linda Denney 9/3/11 Today I went to our new Subway in Mariposa,Ca. (gateway to one of the several wonders of the world, Yosemite.) and was shocked to see that it was filthy and they couldn't care less. There were two making the sandwiches and two behind the cash register just talking away. The girl that was taking the money had snapped at the one making the sandwich because she had asked her a question. I guess it made her feel pretty big for biting the head off of this young girl. I have been in this store 3 times since its opening and I will not be back. Corporation better get a handle on this because most of the business owners here tried to stop them from coming into Mariposa and they would love to see them fail. subway employee 9/4/11 i am currently an employee at a subway in texas and my boss has takin me completely off the schedule and then realized, after i told him i would take legal action, then put me back on the schedule. Also this owner is so unprofessional that he has called me names in text to my phone at this point i dont know how to take this legally any suggestions are very appreciated George Stillwell 9/4/11 On september 4th at 7:30 pm, i was present at the subway location 817 Lake Bradford Rd. Tallahassee Florida. I placed my order,the counter girl did not even acknowledge my presence, when i entered the store. the male there barely acknowledged me,just long enough to seem to tell her not to speak to me, because it seemed they were involved by their actions. The counter girl im speaking of had dark hair and a lip ring of some sort, she was the only female there. She attempted to make my sandwich, her actions were as she didnt have time, seeing as how i was the only customer in the store. She basically threw my sandwich together and seemed to be on cloud nine because i had to repeat myself. once done with my sandwich, she hastily dropped my sandwich on the counter, after placing it in a bag like it was something that was too heavy for her to hold onto. not even five seconds after being done with my order, she notices a female walk into the store, apparently ahe new this person, because she takes off running and jumps on this female, which then they ended up rolling around on the floor, smiling and laughing. the male there, who seemed to be the shift manager was doing a poor job of controlling his employee. after that experience i wasnt sure if i wanted to even eat my sandwich that i spent my hard earned money and gas on driving there. i wasnt sure if they had done something to it or the contents of it before i arrived. what i did eat of it, i didnt enjoy because the whole time i was attempting to eat it, i was thinking about the bad service i received and if something hadbeen done to my sandwich. needless to say, this is very poor customer service. i will not visit that location until this issue is resolved. those two employees need to be fired. my contact number is 850-274-2379.best time to call is before 4pm. Connie H 9/10/11 My 16 yr old daughter is a responsible, hard worker, covers on an on call basis and gets tips for her hard work there are specific customers that would wait till she worked to come in to Subway at New Haven, OH. The management of this place is a joke and the owner has no backbone to make sure the establishment is ran correctly, she started off with a manager who didn't do things right, would threaten her job if she would not come in a hour call in basis,on her day off, he ended up fire for his own reasons. Recently she was fired by the replacement Manager who was maybe 20, and wants to hire all of her boyfriends relatives, and her reasoning for firing her was for one write up which should have been on others to for doing parfaits the wrong way, one call off for being sick and it JUST WAS WORKING OUT!!!! Really! It was really because the responsible worker she was pointed out things that were not working or correctly done per inspections, and the manager would either ignore her or tell her she couldnt do anything, so she would try to contact the OWNER, the managers boss, and he would never answer her calls even if she called from the store just avoid doing his job! So what is the purpose of Ladder of Responsiblity when neither care? So this 16 yr olds first working experience has burned her, and now she stress cause this is her reference for working for her next job....How fair is that??? As a concerned parent I had her try to figure and work it out her self, but she felt helpless so I tried to intervene and call the owner, but no response after several calls and messages.....So I ask, do we really want to support an establishment that doesnt care about whats going on the store??????? What else is he/she overlooking cause the manager doest really answer to anyone and can do anything she wants!!????? Tamara DeMaio 9/12/11 I worked at subway. I would work 8 hour shifts by myself even at night time and still didn't get my raises. And they had me work off the clock for them. And when i had to have help running the store so that i could take a break i was denied and got wrote up for having someone come in to help me close the store. Not to mention that the subway that i worked for has a high turn over rate. They can never keep employees due to the way the manager runs the store. And when i went to the general manager with my problems she told me to speak to my manager instead of her. So, needless to say i was wronged by subway. Ricky Butler 9/12/11 While visiting Utah I stopped by a Wal-Mart in South Jordan, made a purchase at both Walmart and Subway#37121 when I asked the cashier for a cup of water his response was pay 27 cents, what freaking restaurant charges its patrons for a courtesy cup of water? I'm done with Subway Wa 9/12/11 Signed up for a subway promotion on line and have been bombarded with unwanted emails from all kinds of substandard companies. I will never go to subway again because of this practice of selling personal identification. sal 9/13/11 im from trinidad and i would like if the resturants here can start serving halaal sandwhich at lest in some location.there are a lot of muslims who cannot buy the products.u all are loseing alot of sales here so can u please do something about it thank you.trinidad ANNETTE HUDSON 9/13/11 Terrible experience, my most recent and final patronage occurred today at Subway, Sept.13,2011, 4pm, 133 NorthOaks Plaza, St.Louis,Mo. An employee displayed rudeness and disrespect for a frequent customer. The employee attack was unfounded and his attitude disgraceful. He suggested, I should proceed to a White Castle, I took his advice, excellent suggestion, poor service. Johnny Riverson 9/14/11 I went to the Subway on 40555 Grimmer Boulevard, Fremont, CA everyday after work last week. All of the Employees are very rude. The Bread is always stale. They keep old breads. The veggies are never fresh. Lettuce is red. The dining area is so dirty. The whole store in general is nasty. Cookies are hard. I've had food poisoning just eating here. Worst Subway Franchise ever! mars 9/14/11 Why the store phone # is not on the store receipt??????????????? I stopped at store # 5263 bought a meal. I lost my glasses, I am not sure where I forgot it. I tried to find the store phone number to ask about it. I don't live close bye to drive back to that store!!!!!!!!!!!!!!!!!!!!!!!!! you what I am talking about......... Johnny 9/14/11 40555 Grimmer Boulevard Subway in Fremont, CA. is worst Subway Franchise ever. The customers can't speak english. Customer Servise is bad. The Bread is stale and old. Lettuce is red. Veggies are old. The beat tastes like it had been expired. The store is dirty everywhere. The cookies are also very stale. I got sick from everytime I ate this past week. This store needs new employees and ownership. jaki 9/15/11 Iwent to 28645, Northwesternhighway,southfield,Mi-48034 on every sunday, but unfortunatly they closed before 9.00pm so, I now go to 9miles and telegraph southfield subway,, ohh they open until 9.00pm... what is diffrent northwestern subway own by you or not,, this is the way provide cutomer servie..I have to go 3 miles from my home to 9miles and telegraph subway,, This is unbelievble!! Amy Lansing 9/15/11 I visited the subway on 9th avenue in Pensacola,Florida and was very happy about the service they are very sanitary and have everything they claim to. The workers are very nice and friendly. The food is delicious i have never had a problem there. THANK-YOU! Anonymous 9/5/11 I went to Subway in the Staunton Walmart and ordered the breakfast sandwich for $2.50. I I did not want to add or change the sandwich. ALL I wanted was what was advertised for $2.50. After the associate rang it up, she told me it was Three fifty something. I told her no way and she argued with me. I asked her to explain to me why it was being advertised one price and she wanted more than the advertisment price. I told her forget it and give my money to me. She was very reluctant and said she will make the difference from her own pocket but will get in trouble. I literally had to take my money out of her hand. She was getting very loud which was very embarrassing. I then went to Subway in Waynesboro and got the sandwich I wanted for $2.50 plus tax which was about $2.70 or so. I absolutely never set foot in the one in Staunton again.. W.THOMAS 9/7/11 THE HEALTH DEPT NEEDS TO BE CALLED ASAP ON THE SUBWAY IN GAUTIER,MS!!!!!!!! I USE TO LOVE SUBWAY OVEN ROASTED SALADS UNTIL I FOUND HAIR IN MY SALAD TWICE!!!! THE FIRST TIME I LET IT SLIDE AND JUST DIDN'T EAT IT. BUT THE SECOND TIME JUST DONE IT FOR ME!!! THE SUBWAY IN PASCAGOULA,MS, WEARS HAIR NETS. WHY DOESN'T THIS SUBWAY WEAR THEM? THE MANAGER TOLD ME THAT THE HEALTH DEPARTMENT DOES NOT MAKE THEM WEAR ANY. I AM ABOUT TO CONTACT THE HEALTH DEPARTMENT NOW.IT'S DIGUSTING!!!!! THEY ARE GIVING SUBWAY A TERRRIBLE NAME!!!! Matthew Fields 9/8/11 I would like to commend the morning work crew at the Subway Sandwiches located at 2315 S Congress in Austin, TX for their wonderful work! Also, the afternoon crew at the Subway Sandwiches located at 5608 Manchaca Road in Austin, TX also does a wonderful job! These 2 restaurants are my favorite restaurants in Austin! Tami 9/8/11 I wish I could give the rating negative marks but 1 star will have to do. Every time I go into Subway they are out of something. Husband went there last night and they were out of bread. I've gone before and they were out of veggies and/or meat. I hate Subway and will never go there again. The customer service sucks, they're always out of something, and not very clean!! Jes Young 9/8/11 Subway on 933 in South Bend,IN Not waited on even though the workers are standing right in front of you. Paula Perry 7/6/11 I really wanted a subway and when we got there the store was closed when it should have been open. They had a sign on the door saying will be back in 10 min, we waited 20 min then left. We did not see anyone in the store and no cars infront of the building. This store in located in Marietta, Ga off of Cobb PKWY. S.M. Jenkins 7/6/11 Subway located at 5065 Main St. Trumbull Shopping Mall has a kids meal with a supposed "toy" in it, but it is not a toy, that is false and misleading. You need to remove the word "toy" form the kids meal or include a real toy in your kids meal like McDonalds does; othewise you are committing fraud against children an that is pitiful. annoymus 7/9/11 I smelt marijuawana on Kara in Walla Walla EastGate Subway, She also gets an attitude with her employees and isnt very nice to her customers as well. I think she should get a Urine sample to see if she is postive and get written up and fired, You guys as in Subway lost a costumer Until she is no longer working their.Most horrible place I've been in so far, Wouldnt suggest for anyone to go their bread is always burnt anyway, thank you J 7/9/11 The food is good and usually fresh. Being a Subway store manager I can tell u first hand we work 55-80 hrs a week because wete constantly short on help. The demands put on mgrs is so strict its no wonder were so stressed. Not an excuse forvpior customer service but its realky, really stressful. Rebecca mcClendon 7/10/11 Turkey bacon avocado sandwich on the Internet says $7.00 for a foot long the store in Clovis, NM on 21st street charged $10.00 so totally not worth 10 for a sandwich!!! I will never eat there again I will also be telling my friends and family about the rip off!!!! mark leach 8/7/11 I'm a lawyer in Collier county in Naples FL how ever this morning I was at the subway on oil Wells road immokalee road trying to get some lunch and this employee name doug I took the name from one of the the people from the gas station he was rude to me all the rest of the customers this Guy is unclean spitting in the sink and he did not fix my sub in a good way because by the time I sat down in the car trying to eat the sandwich the whole thing falls on me and when I went back trying to explain the situation to him he was so angry that he slammed the door so hard that I was about to call the police for him so I love. Subway just wanted u guys to know how bad this guy treated me earlier today's date is 08/07/2011 anonymous 7/12/11 I have worked for 3 different subways for a total of 5 years. The last one (Theodore, Alabama hwy 90 Suite BB) was HORRIBLE!!! They have Indians working for FREE, so anyone who is not Indian gets less than 20 hours. They are allowed to get pizzas, salads, chips and cookies without paying but the rest of the workers are NOT! I was told by the owner that "White people steal and lie". They wont give anyone a raise because "minimum wage is too much". They dig stuff out the trash and reuse it. The manager has a spit cup for chewing tabaccoo shitting on the prep table.When bread is dropped on the floor it is STILL USED TO MAKE A CUSTOMERS SANDWICH!! I found their back hairs all over food and when people bring back sandwiches complaining about hair in their food they accuse them of lying and refuse refund or to remake the sandwiches. They also got onto me for apologizing to customers!!! The list just goes on and gets WORSE!!!! I have witnessed and/or received racist remarks, verbal and physical abuse. We also have to split our tips with the owners wife!!! Who drives a 20011 Lexus and dosent even work!! All they care about is money!!!! email: bamabunnylola@yahoo.com joel 7/13/11 I had a craving for the delicious Subway tuna sandwich at 7am.... I went to the one in Tower Plaza in Weehawken, NJ & as I was walking up to it I noticed the "open" sign was lit. I was so happy because I've never been to one so early so I didn't know of it would be open. Well, as I got to it, the lights were off inside & it was closed! I looked at the business hours posted on the door & it says they open at 7am!! I got there at 7:45! Why the hell weren't they open??? DO SOMETHING ABOUT THIS SUBWAY OR I WILL GO TO YOUR COMPETITION LIKE BLIMPIES & QUIZNOS AND I WILL TELL EVERYONE IN MY CHURCH & FAMILY TO TELL EVERYONE THEY KNOW TO SPREAD THE WORD & DO THE SAME! 7/13/11 Received a Subway gift card. Went to the Smithtown, NY store on 6/15 to use it for breakfast. Lettering on the door indicated they open at 7:30. The time was 8:20 and none of the staff had even arrived yet. This morning, 7/13, went to a different Subway. Looked for the breakfast menu but none were available. Nothing on the wall and nothing in print. The store operator was polite but we had a serious language issue. English clearly not being his primary language yet running a store in a very prominent English speaking area. Quiznos died in this town. With shoddy attention to detail such as this I doubt that Subway will not be far behind in dying here as well. Shelly Roy 7/13/11 I am shocked at the treatment I just received from a Subway in the Walmart shopping center in Winnemuecca, NV. My husband and I stopped for lunch on our way through town. The girl who waited on us was very unhappy and rude. I ordered an ice tea with my sandwich. We paid for our food and my husband actually tipped the staff even though the service was horrible. Upon getting my drink; I discovered thatj the iced tea container was empty. I advised the staff that there was no tea. She rolled her eyes without a reply. I ate my meal without the tea and then asked for a refund. I was told that corporate protocal was that tea could not be servided after a certain time. I told her I understood but they should not sell tea if they can not serve it. She got irate with me and told me that she hoped that we did not live there because she never wanted to see us again! They proceeded to sell ice tea to two more customers even though they knew that they had none! Really Subway? Debra McDonald 7/15/11 This is in response to a story on Facebook about your store at: Subway (636) 225-2222 1362 Big Bend Square Shop Ctr Ballwin, MO 63021. There was a 16 year old young man who was working there, his first job, and when he came in to work and asked for Sunday off, he was told he would have to find his own replacement. His reason for asking off? His father passed away and he wanted to go to his funeral! If this story is true, this manager should be fired. Next, we hear that a phone call was made to the family and the young man was told he was terminated, that the schedule had already been made. I'm sorry Subway, his father wasn't dead when the schedule was made. This is unconscionable!! First you sponsor the BET awards where Michael Vick, of all people was honored, now this! No more Subway for our family. I hope you people can sleep at night. Linda 7/15/11 When I faxed my order to Subway Fullerton, CA. at 2514 E. Chapman Ave. I was told they never receive my fax and then I saw a employee with my fax. I requested their fax number and was told they would give me the fax number. Well I had to ask 3 times and I also had to stand in line and order everyone sandwich from work again. They had three employees working and only one with a name tag. Her name was Diana. They also had 2 employees in the back room talking to some man not in uniform. Well I'm not going back to that Subway# 34502 again and nither are me co workers. I'VE BEEN A RESTURANT MANAGAGER IN THE PAST AND THATS NOT A WAY TO RUN A BUSINESS. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! A-nonny-mouse 7/19/11 The subway here in North Stonington, CT Keeps expired and rotting food. The managers tell their employee's to not throw anything away. That they are wasting their money and will just cut/pick out the bad parts. Andy 7/21/11 Today July 21 2011 I went to your Subway store in Del Rio Texas, and needless to say I walked out,got there at noon time stood at the counter for 15 hinutes while at least 4 employees stood there talking and not paying the least bit of attention to my wife an myself,then finally the clerk asked what we wanted an I told him a 6in meatball sub, but guess what the container holding the meatballs an sauce was empty,he looked at me an smiled and said we dont have any right now, now please You advertise it as a special here it is lunch time an you dont have any what do you call that,what a way to run a business well anyway I just walked out an went to whataburger,maybe wasnt the best but at least I was waited on,an didnt get told we dont have any, so next time you decide to run a special and then decide not to sell it an try to sell something more expensive have fun because I will never step foot into a subway ever again everytime Iv gone there it was a very bad scene an today was the last straw, you can keep your so called great subs but heck you have to have them first before you call the great deals schoolbus 7/22/11 I thought all stores were sanctioned to carry the same items. I buy the Tuna Salads at least 2X per week, and while I was at a new location, Store # 1044, Margate Florida, I asked for "crackers" to go with the salad. I always received them before. I was told that the Franchise Owner "Doc" never orders them. Is he violating his franchise rules and regulations??? P. Crum 7/22/11 To whom it may concern, I visited the subway store at 1251 Morse Rd. in Columbus, Ohio at 9:55 pm. When I walked in ther were two patrons ahead of me, the young lady working behind the counter immediately said, "we are out of tomatoes, etc. etc. etc. " she then said "if you want any of these items you can go to the subway down Morse Rd." I asked, how far? A young man behind the counter stated, after she gave me the cross street, that it was, a mole down by Westerville Rd." he then looked at me and finally asked, " do you want anything from here?" I said, yes! He made a foot long and then I paid and left. As I got to my car I realized that I forgot my keys. I went back to the door, which was locked, knocked and the young "lady" opened and asked me "what I wanted!" I told her why and as I was going to walk in and get them she put her arm against my chest and pushed me back and said, " you need to wait behind the door be ause of security reasons no one is allowed in after the doors are locked." I told he to just get my keys. She came back with my keys, threw them at me and said, verbatim, "don't come back bitch!!!!!". She locked the door and waved. I stood dumbfounded. I looked at the young bald gentleman and asked why she called me a bitch and he smiled and waved. This was on Friday 7/22/2011. If the issue is not addressed, I will be pressing charges for physical and mental abuse on Monday 7/25/2011. I immediately called the corporate office and left a message. Mind you I bought breakfast from the same location around 11:00 am and had wonderful service. Mind you, NO ONE SHOULD BE TREATED THE WAY I WAS TODAY. I Will go to the location on Saturday morning in hopes that I can get the owners number! I will try the manger, but I will not let the issue GO AWAY!! Thank you for your time and I look forward to a speedy response ASAP! p.cassandra 7/24/11 There is this store on 14344 immokalee road napled fl this manager is so nasty he spits and the sink in front of customers and he washes spoon in the same sink,he kills flies with his hands and come making subs without cleaning them the worst part his hair is so long that I found it in my food on the 07/20/11 I went back to the store in the afternoon to tell him about his hair I found out that he was sleeping while a young lady had a line full of people waiting to get a sub what is this mean? So please contact this store to reasolve this issue before I call the health department. Thank you. Jordan Beck 7/28/11 Subway has just honored Michael Vick as the Sportsman of the Year. Did they forget, or just ignore the FACT that he is a convicted ANIMAL ABUSER? Why would anyone honor such a sick individual? You can BET I won't be visiting Subway again! 7/29/11 My daughter works for subway....bad news.....She was just told that she could not be off for her grandmothers funeral because it was on a weekend and her manager could not work 7 days a week.....didnt know they only had 2 employees.....this would be Subway on Amnicola Highway in Chattanooga. My daughter is afraid for me to call corporate because she will lose her job..... Ann Works 7/30/11 I will NOT eat at subways in my neighborhood because they are ran by foreigners. Get some Americans making my sub and I will eat it. Alexandria KY Barbara Mason 8/1/11 I've visited Subway on Northlake and PGA the girls there at night are amazing very polite, the store is always clean and pleasent to dine in..these girls are always working hard,honestly if these two girls ever stopped working there i think they would lose a lot of business, i have been there a few times during the day and the service is nothing compared to the service at night,the crew in the morning is rude and obnoxious, i think these girls should be rewarded for their hard work without them that store wouldn't make much business Concerned Missourian 6/21/11 I ahve a subway close to my home in EUGENE, MO. I haven't had to much problem with the food or service until recently. There was a rather big sign post on the front counter that said, "If you are on your cell phone. Please hang up or get out of line." REALLY WHO ARE YOU TO TELL ME WHAT I CAN AND CAN NOT DO. I AM NOT YOUR CHILD OR EMPLOYEE. Then after building realtionship with several employees I came to find out that the manager (Cynthia) changes the schedule EVERYDAY. I am dating a guy who works there and he has to call everyday @ 11 to see what time he has to come in. He works 11 hour shifts if asked. I don't think thats right. Not sure how to get her fired for unfair treatment but something has to be done. i've watched her try to trip her employees up on hte line nad is very unprofessional. Now because she didn't make sure my boyfriend had his paperwork filled out, he put in 50 hpurs and will NOT be receiving a paycheck this Friday like he should. This is bullshit and we will be calling labor boards tommorrow. Please if you are in the EUGENE, MISSOURI area DO NOT GOT TO THAT SUBWAY! Thank you 7/3/11 THE District manager at Subway in Conyers Ga OMG he is a prevert I didnt know they hire people like him. Everytime afternoon I visit the West ave store he's always looking at me very creepy he has sex with me without even touching me he can undress me Im never going back in that location again. Dee Riley 6/27/11 We have 10 people in our household and we absolutely LOVE subway and frequently eat there. The problem I have with the subways is the fact in many of the stores the staff do not wash their hands before they put their gloves on. They handle dirty money or mop the floor etc. and then want to put their gloves on without washing their hands. If they touch the gloves with dirty hands they may as well not wear the gloves at all, YUK. I live in Edmond, Ok. and I especially want to complain of the store in the Circle K at I35 and 15th street. I have had many problems with staff in there not washing their hands and had spoken with the manager a few months ago. She told me they are supposed to wash their hands after doing other things before they don their gloves. I was then in there a few days after that and she had taken money from the people in front of me and then went to put her gloves on without washing her hands. I had to ask her to please wash her hands. I thought if the manager doesn't do it without being asked why would the other staff. This was very frustrating. What a way to pass bacteria on in your meats etc. and someone get sick!!! PLEASE FIX THIS PROBLEM or we may STOP going to subway. Thank you William Barrett 6/28/11 To Whom it may Concern - This letter is to let you know that you have lost my business and the business of any, and everyone I can influence to never patronize your establishment(s) again. Your sponsorship of the BET awards and their subsequent (even if unknown to Subway) awarding of “Sportsman of the Year” to Michael Vick is appalling to anyone who has ever known the unconditional love of a dog. Michael Vick is an inhumane monster. I would urge those responsible for the decision to support this sponsorship to read the court documents and educate themselves even a little as to what this so-called man is guilty of perpetrating. A quick recap, drowning dogs, electrocuting dogs, hanging dogs, beating them to death with a shovel, slamming them to the ground until they were dead, ordering the shooting of dogs and of course using two if his own family “pets” as bait dogs – that is what the man now associated with your brand is admittedly guilty of. Want more? Probably not after reading this, I am sure. I hope that you will recognize what a disgrace it is for your business to be affiliated with this man and ultimately take the appropriate steps to denounce Michael Vick and the BET awards for their misguided ability to look beyond the monster and only at the celebrity or notoriety of a man when judging him and his true impact on our society. Sincerely- William Barrett Ms I hateMichael Vick 6/28/11 SUBWAY IS SUPPORTING MICHAEL VICK? What is wrong with U Subway Resturants? Boycott Subway! Michael Vick received BET Award as SUBWAY Sportsman of the Year. Email and/or call and say that you will not be a customer so long as Michael Vick is associated with them. Will Vick be doing Subway commercials now? Boycott. Thank you. Personally, I like dogs a heck of a lot more than Subway!!!! Cheryl 6/29/11 I cannot believe that Subway hasnt pulled their sponsor for Michael Vick being voted"Best Sportsman of the Year". You have to be kidding me!!!!! Have they not forgotten what this man did to those beautiful dogs!!! I know I havent. I Hope the rest of the world hasnt....I know I will not not purchase from Subway ever again. Michelle 6/29/11 Just heard that subway has associated themselves with Michael Vick. As long as that association continues I will no longer be a customer and will telling everyone I know. I don't care if the HSUS gave him the green light or that he can fake remorse.....evil like that does not go away...it gets shoved aside until he no longer needs to pretend who he is. Janet 6/29/11 Loved you guys -but I'm done-when you sponsor Michael Vick-you lose many....poor choice guys-poor choice- Mel Greene 6/29/11 Seriously? An award for Michael Vick. Really? I mean I appreciate that he is speaking out against dog fighting and that is a good thing. But to acknowledge someone for currently not being a criminal is disgusting. Bad PR move-shame on you -shame on BET-The guy does not deserve an award. If I electrocuted dogs for fun and then spent time in jail, came back to society after doing my time, and spoke out against dog fighting-would I really deserve a come back award? No- Alice from Deland, Florida 6/29/11 Michael Vick as a spokesperson for Subway ?????? I will not eat at Subway if it were the last restaurant in town ! There are alot of atheletes out there that are more deserving of this role than a man who watched dogs kill each other. Please reconsider and put a face with the ad that we can look at and say "Yes, I like him and will try Subway today". Pat Deeds 6/30/11 I will boycott your store and advise all of my friends to do the same due to your affiliation with the infamous Mr Vick. In the future maybe you will pick a better name to promote your company. What he did to the animals is unacceptable and inhumane. The suffering the dogs had to endure was animal cruelty totally unexcuseable no matter how much jail time he served, it was not enough. It greatly saddens me that you are associated with this animal abuser. Do you sponsor torture? So does this mean you also sponsor cruel slaughter? tourist in upper Michigan 6/30/11 June 12th 2011, 15:35pm, i stopped at a sub way in the upper part of Michigan, located at 13378 highway M28, Newberry Michigan the sub was in side a gas convenience store the name of the store was Total One Stop (Pickleman's) I do believe. The service was very poor i went with my son's who is 7, 5, and 2 years old and my husband who was home on leave from Iraq. My family and i placed an order for 6 subs, "first" the server never washed her hands, nor attempted to put gloves on (until i said something) i continued with my order when the comment was made if i was feeding an army? and would i like to buy the worker a sub to why i was at it. after the rude remarks i asked to speak to the manager, but she wasn't in another employee told me the Owner was in the parking lot in the red truck. i told my husband to stay there while i go get the owner as i was directed to. My 7 year old son and I walked out to the parking lot to talk to the owner and I wanted to complain, But instead i was shocked beyond belief to see the Store owner getting Sexual favors from a young GIRL who looked not a day over 14. It was broad daylight in the parking lot of the business,The owner looked drunk and didn`t even try to zip up,this was uncalled for and disgusting and am still having problems with my son. Amanda M. 7/1/11 I believe the location's address is: 1122 Randolph Street, Thomasville, NC 27360 (336) 475-6060 It is right by a Waffle House (where we almost went to eat instead) and in the same strip mall as a Radioshack. A grocery store is also next door to this Subway. I am writing because I feel it absolutely necessary to let you know about the horrific way an employee was being treated by another employee. It was so bad, my husband and I had to speak up and tell this man to stop. We told him we'd never come back to this location because of him. He came to work at the same time we arrived at the restaurant. His demeanor was very condescending and arrogant right from the beginning. He worked very slow and kept smirking at us and the other employee. As we were halfway through placing our order, he started verbally and emotionally abusing his female coworker. We could tell the woman was scared of him. He kept swearing at her and calling her a piece of shit among other things. I do not know his name because he was not wearing a name tag. When I asked to talk to the manager, he at first said he was. My husband and I proceeded to tell him that was not okay to talk to someone like that and that he needs to stop and that we would not be returning to this location because of him. He than said she was the manager and that he owned the store. I highly doubt it because of his extreme unprofessionalism and the fact that he didn't know that the store took American Express when we went to pay and said it would be very expensive for us if it worked. During most of our confrontation with him, the woman employee was in the back, out of sight. I was extremely concerned for her safety and even considered involving the police. I would have stayed for awhile to make sure she was going to be okay and talk with her, but we were running behind and needed to get going. I fear for that woman once we left because no one else was in the store after us, just the two of them. We have never had this kind of ordeal happen to us at any restaurant. I do not have anything against Subway, my problem is with the employee. He did not say anything else to the woman employee after we confronted him. She seemed to be tearing up when she left the counter to go in the back. This man is a bully and a complete jerk. It was evident in his demeanor right from the beginning. He drove an older red car that has European style license plate on the front bumper and a metal license plate sized picture of a country with their country's colors. It seems to start with an 'E' and the colors were red, green and one other color, possibly white? attached to the bumper as well. My husband thought his accent seemed to be Spanish, I thought it seemed more 'Slovic'. I only mention these things because I have no other way to identify him. He was average male build with medium dark completion and brown/black hair. I will be sending this report to as many corporate places as I can so that something is done. That man is dangerous without a doubt and the employees need to be protected from him. I sincerely hope and expect something to be done about him. Thank you for your time and I look forward to hearing about how this was handled. 951-693-8140 7/1/11 had a reg ILT sandwitch it was the worst i ever had when i called back i recd the answer machine is this a way to run a business Richard Blaze 6/13/11 I love going to Subway, but with all the experiences that I've have with the different locations; I don't think I would be coming back. So often I would see employees taking out gloves for use but before but it on, would put their hands all over it. What is the purpose of wearing gloves at this point. When employees put the measured portions of meat IE: tuna, teriyaki chicken, or buffalo chicken. All the measurements are not the same. They have a scoop but put the minimal meats. When questioned, it’s not to measure, Just as long as it gets meat on the bread. I feel cheated on my orders. They need to have a measuring system.. maybe weight or measuring scoop. stars 6/13/11 What is the point? If you don't like it it would not be posted. Bull shit people Paula and Jon Rosenfeld 6/14/11 The corporate regard to complaints and follow up is the worst of any company that intends to satisfy and keep its' customers.The last cotact several days ago for a request to speak to a supervisor has gone unanswered. We feel that you don't want to hear any negative comments or how to treat your customers.Hopefully we will get a response from this comment.You have all the information in your computer files to respond. Patty 6/21/11 I think Subway should stop running the $5.00 foot long commercials since the subs are now selling for almost $6.00, at least they are in my home town in IL. Dana A. Martin 6/6/11 I just took the survey and I am very displeased with the service I received at 528 East Belvedere Avenue, Baltimore, MD 21212. I live not even 5 minutes driving from this particular store and I work not even 5 minutes from this location, so out of convenience I do frequent this particular location. Today, 6/6/11 at 12:49:08 p.m. I placed a $25.79 order & as usual the service was not satisfactory. The employees there always seem to have a problem when I request extra fixings on my sandwich such as mayo, cheese, onions and the like. Not only did they show dissatisfaction with my extra requests today, but one particular employee (Sotmasu, Singh) snatched my receipt out of my hand when I asked him for his name to be written on it. When he gave me the receipt back, to my surprise he did not write his name down the first time, so I requested that he write his name down again, and again, he snatched my receipt. I would appreciate it if someone would address this matter ASAP. (443) 839-6091. Kent Metzger 6/7/11 I believe the best sandwich you guys have ever made is the Jalapeno Beef sandwich on flat bread. I went to my local Subway on Gaston Street in Dallas Texas where they were trying this sandwich out. It is a slam dunk especially for those of us who like Tex-Mex food. Hot and spicy. Today they said they were out of the Jalapeno sauce and didn't know if they would be getting it back in. They said I am the only one requestiong it....well if you would market the sandwich more openly on the TV and maybe make samples for people to taste when they enter a Subway then you would have a BIG winner. It's all in the presentation, the food taste and quality will speak for itself. Put it back on the menu, Thanks! Kent![:o) Jackson DuPrey 6/8/11 Why don't you support homeschoolers in the scholarship contest compare 1-5 students to 18-26 what esier Sunita Kanhai 6/8/11 I went in to store 45847 to have lunch with my husband. In the middle of eating, my husband discovered a fat ROACH in our drink. When showed to the employee she just throw the drink away and offered us bottle drinks. The fact remains, there was a ROACH in our drink. I called the store after leaving and the lady who answered was very rude when i asked her for the corporate number. She said "Im sorry, you can find that online, is this the lady that just had a problem here..". I am pissed to the max right now!!!!! deloris north 5/24/11 subway has good sandwiches, but after today ill eat elsewher, i do not like to be rooked , cheated lied to etc, i filled out your thing for a subway gift card did all i was asked then i got to the part where i put in the secret number lol all went in nicely except for the last one lol you got all my info email , name address etc and i got nada, i hat games so gues what im not losing, i might like your sandwiches but i can and will go elsewhere , so keep your card its not worth it. have a nice day pat 5/31/11 my daughter is in high school in mcdonough georgia.As a single mother my daughter wanted to help me financially. she wanted to work in a subway in mcdonough but she came to know that the owner hires people without work permit and pays them cash. So i would like to know as a citizen of USA we run your business then why is not the subway corporate hiring persons with a valid work permit. If anyone from the corporate office is going for a check. I think the owner will help his employee who works all the days of the week from 11am to 10pm. How is subway justifying the Citizens.? the store number is #24759 please do the needful thank you shelly martini 6/1/11 My son and I were eating our subs inside the subway in Winter Garden, Floirda when another customer walks in and tells the workers behind the counter that their is blood all over the floor. One of the workers comes out, inspects the floor then proceeds to the back to get the mop and bucket. She proceeds to clean up the area when the same customer tells her that their is blood on the door handle. My son over-hears the conversation and looks at his hands. He realized that he had blood on his hands from opening the door and had been eating his sub. He ordered a foot long chicken teriyaki and was nearly done the sub, maybe 3 bites left. I told him to go to the restroom and wash his hands throughly with hot water and soap. He opened the mens bathroom door and their was even more blood on the bathroom floor and even still more blood in the bathroom sink. The employee told him to use the women's restroom to clean his hands, which he did. I am bringing this to your attention as we were sickened by the event and left the establishment before saying anything to the manager or supervisor on duty. Our obvious concerns are blood bourne illnesses. At this point, I have contacted my son's pediatrician and they instructed us to wait for 2 weeks and then have a blood test done. If he has contracted any blood illnesses, they will not present itself until after a 2 week period. I will contact you after the 2 week period and let you know the results of the test. Brian L. 6/1/11 I don't understand the reluctancy of Subway Inc in regards to the sole purchase of bread items, understand is the baseline of your product and would make great market sense to offer additional bread purchase to consumers. I recent frequented several Subway chains and was told this is a corporate decision, so obviously I turn to the HQ with a hearty recommendation. I have a MA degree in business and recently used this "poor" business model in one of my findings, it just shows that sometimes corporate gets it wrong from time to time, and as a corporation you may need to listen more intently to your target market. My last parting hope is that this inspires change for both the corporation (increased profits/revenues) and added consumers from your target market. Also passed this knowledge onto your competitors as I am sure if you are not willing to adapt to changing times they may take the hint and fight for rest of those consumers siting on the fence. urme 6/2/11 I discovered one Iranian owner of 363 Roncesvalles Avenue, Toronto location hired an Iranian who is committing fraud and has diseases that pose hygenic problems putting customers at risk. The fraudster collects welfare while he is paid cash and has sores all over his body from sexual diseases. Cat 6/3/11 Good afternoon, I purchased some buy 1 foot long, chips, & drink - get one foot long free coupons from my child's best friend. To support & raise $ for their school. I have used these coupons several times at the coastland center mall, & several times at the 106th aven & tamiami tr n in naples, fl. I just left the n naples subway & the owner/mgr stated he does not honor my coupons. I explained that I have used them 4 times w/out any proplems. He didn't care to hear that. He would not accept them. One location accepts them one day, & then not the next ? If subway ... agrees to put ANY coupons out there, anywhere, & they are not expired, they should HONOR them. I am very disappointed. It's the principal of the thing. stephen harr 5/27/11 ME AND MY WIFE WENT TO THE SUBWAY IN LOVELAND OHIO ON LOVELAND MADERIA RD WE BOUGHT TWO SUBS BLACK FORREST HAM AND CHICKEN BREAST OUR FOOD WAS TO BE TOASTED THE MEAT AND FLAT VERY COLD MY WIFE WANTED HONEY MUSTARD THEY DROWNED IT IN MUSTARD I HAD ASKED THEM TO PUT MAYO ON MINE THERE WAS NONE TO TOP IT OFF THEY DIDNT GIVE ME A RECEIPT FOR MY SUBWAY WHEN SAID SOMETHING TO THE LADY MANAGER SHE SAID SO WHAT THAT IS NOT THE WAY A MANAGER SHOULD PROFORM I LOVE SUBWAY VERY MUCH I KNOW THERE NO SENSE IN PEOPLE TREATING CUSTUMERS LIKE THAT I WOULD LIKE A REFUND FOR THAT VISIT THANK YOU FROM A FROM YOUR BEST FAN STEPHEN HARR Cherin 5/27/11 I knew it was too good to be true. I was wondering how long it would take before SUBWAY too, would start handling its business like professional drug dealers. LOL They get you hooked on those delicious inexpensive $5 foot longsss. Then when they see you have become a LOYAL customer, they raise the prices,they switch out the menu board, they lessen the contents and then, they act like you're nothing more than a stranger who doesn't matter. Way to go SUBWAY. Poor Jared must have lost all his weight from walking around trying to find a SUBWAY that hires people who actually enjoy their job and know how to do it correctly. Former employee 5/30/11 I used to work at one of the stores located in Travelers Rest, SC. I admit the way I quit was not the most professional way, but I am not going to stand there and be called names. I now work for another company and often used to take my breaks in the same Subway. I started getting recorded on a personal camera by the manager. The security cameras I am aware of and do not mind. But a personal camera? There is no reason for it. I was kicked out yesterday(May 29, 2011)after just walking in to grab something from a co-worker. The manager then walked over to the table she was sitting at and told us that we had to go somewhere else to take our breaks from now on. Said that we never buy anything from there. That was the first time in weeks that we had been in there. There was 5 people at the tables next to us w/o any Subway product. There is a wonderul rumor mill that runs through the employees I see daily. All originated from that Subway. I do not appreciate my name being drug through the dirt. I worked hard for that store for almost 2 years. I am lucky to have the job I have now b/c those rumors have stopped me from getting quite a few jobs. Is this what I get to look forward to for the rest of my life? Some former boss to stuck on former employees to just let them live their lives? I would really like to see something done. ric drasin 5/20/11 Here's a good tip on Ricscorner.com Ric's Tip of the Week on Subway http://www.youtube.com/watch?v=2BOML9UQTWQ anonymous 5/21/11 my daugter has worked there for almost a month and has yet been got her first paycheck. she sure could use her money NOW... 5/15/11 After contacting the Subway on Telegraph Road in Pontiac, Michigan I will never go there again! I called to place a large breakfast order to take into work and was told by the store worker that I am the only one in the store I can not take your order you need to call back!!!! The worst customer service ever!!!! Subway you need to hire more people to do better jobs!!!! Ramon 5/19/11 Very bad customer service at store #1306 14084 Nacogdoches Rd San Antonio Tx 210-654-4822. It all started because the woman making the sandwiches did not not why i was standing there. I was not standing where the ordering line is. Sorry my first time here, Never ordered before. My daughter likes your sandwiches. And so when someone walks in and stands in the right place they were asked what type of sandwich they wanted. When I protested that I was next. The woman said was she thought i was just there reading the menu on the wall behind her. She didnt know why I was there. I always tell my daughter there is no such thing as common sense and this woman proved it. I would not even give them a star. Its hard to find someone to complain to because their all franchises and dont want to hear any complaints. Their 1800 # sorry thank you good bye have a nice day......... Debbie Jones 5/19/11 The Subway in Gardedale, Alabama on Odum Road. I had 15 min to get me something to eat for lunch. I hadn't had Subway in months and decided to get a sandwich. I ordered a sandwich with cucumbers on it. I returned to work and bit into my sandwich the cucumbers were bitter and it left a bad taste in my mouth. Immediately called the restaurant and began to explain my situation to an employee, she then gets the manager (Eva Brown). After explaining to her the same story she in return tells me.....Well I don't know what to tell you mame because our cucumbers are fresh so what do you want us to do. My reply was gonna be refund or replace the sandwich, but she cut me off and said no no we not gonna do that, no one else has complained call the 1-800 number it's on your napkin and then she hung up in my face. So I called back to ask for the manager's name and then called the number. The sad part for this Subway is the manager didn't say bring it back so they could check the sandwich for themselves. If this is the kind of person the owner leaves to manage his business they may not survive in Gardendale. Now I'm waiting to see if the owner calls me back to resolve my issues. Gisell da Silva 5/12/11 Today is May 12 2011 went to the subway on rand road lake zurich I'll address 201 with my Fiance he got a 12in italian bmt I got a 6in Bmt. I also got lays sour cream and onions and a chocolate chip cookie all was well until I took a bite out of my chocolate chip cookie and saw a black mosquito almost as big as chocolate chip in it. Most distguisting thing ever seen i even took a video and took pictures of it. Not the only bad experience I had there. A month b4 I ordered a 12inch cold cut along my fiance and the rude owner who works there grabs the italian bread 12inch cuts it in half puts half of it back and grabs a smashed old italian bread nd makes it part of my full 12inch instead of keeping the full fresh sandwich I ordered I was very offended. What the purpose of that was still has me confused I thought the logal was eat fresh not eat trash. lisa nick 5/6/11 I went to subway of hebron ct they greet me.And made me a nice fresh tuna.I love it nice team they have.The owner was very nice.try there tuna bacon lover 5/9/11 Griffin georgia. Wanted subway sandwich of the sub of the month Double bacon egg and cheese and got two pieces of bacon and was told that corporate said not to put double bacon on sandwich. Yet the commercial ran all month saying come on in for double bacon. Poor poor service. Corporate then should not false advertise! Bradley Ivie 5/9/11 I was a employee of the Lehi store and I had asked for a month off to complete a big school project and one day while running to the school. I find out that I was fired from my job without a reason. I asked the manager(Natiri Saples) about it later and she said it was because she had heard a rumor that I had said that it was my last day ( not true). I plan on taking legal action for this improper firing. Dan Gauze 5/5/11 the store on Duber ave is the worst place you can go to eat the employees are the worst they could have not very kid frendly i will never go back to it other wise the next employee that gets shitty with me and my kids for no reason will get hurt while beeing pulled over the counter you should close that store until restaffed with better employees because the ones there are very poor in what they do along with how they treat the customers Brittany 4/27/11 i began working for subway a few months ago. My car broke down shortly after i got hired. my boss told me randomly that he would have me open. I informed him that that was not going to be a possibility because the city buses do not run that early. "I dont care. do what you have to do," is what he told me. so i would be on my bike at 430 every morning to bike 4 miles to get to the nearest bus that would run. after all of that, i was fired this morning because my roof collapsed and my house was condemned and i could not make it into work at 7 am to put away our shipment. really??? Nathan Joseph 4/30/11 My name is Nathan Joseph and wow Subway it looks like you suck! I must agree that your food is no longer healthy however and over processed. I just called the corporate office and left a message asking about sponsorship for my little league team, however after reading these reviews it sounds like subway really needs to work on who they hire, their rate of pay, and cleanliness. Also if you are a subway employee and are rude to customers quit! Obviously subway is not paying people enough to care so don't take it out on the customers, take it out on the ones paying you! I don't get it, are you guys trying to be like McDonalds? I personally have seen many Subways, dirty and with very unfriendly and drab employees. PAY YOUR PEOPLE AND THEY WILL CARE! STOP SELLING US GARBAGE AND CALLING IT HEALTHY ALSO! Sharon 4/30/11 I went to the Subway in North East Maryland and get one 5 Dollar sub and 2 cup of tea and payed with a 20 dollar bill and get back 1.10 in change. When i said that to the workers they told me that i payed with a 10 dollar bill and i was lying and that was that. So i will not be going back to subway any more. ( I was buying up to 4 subs 4 time a week.) GDS 5/5/11 SUBWAY AT 700 JOHNSON ST. FULLERTON, NE. 68638, EMPLOYEE NAMED MATTY REILING SHOULD BE FIRED. 5/2/11 is there a toll free number to contact subway headquarters Sheryl Seymour 4/26/11 I live in Evansville Indiana (USA). I have purchased meals through Subway for the last few years - mostly white meat or salads. Recently I have purchasing the egg white or regular egg flat bread sandwiches. Originally they sold for $2.00 which was just great; however, this morning (04-26-2011 on North Main St. Subway) I was told the charge was $2.75. Last week the charge was $2.50. I will no longer be patronizing Subway....this is outrageous for an egg/cheese flatbread sandwich. McDonald's dollar menu will work just fine for a biscuit egg and cheese. Inflation was not the reason for this hike in price. Greed is the factor once people like an item on the menu. Not so happy about this-----Sheri 4/22/11 "BAIT & SWITCH" Regarding the customer appreciation meatball sandwich advertised for April, 2011. My sandwich looked nothing like the ad. The meatballs were tiny and only 2 pieces of cheese (extra charge for more). The sandwich contained more bread than meat. (Palos Hills, IL store located in Wal-Mart ). amanda 4/22/11 i often visit the subway in batesville ms store #7101 and the manager there- jeannie spencer is rude everytime i visit there, i never see service with a smile at any time.... she does carry on conversations but only with ppl she knows personally. i have seen her be mean to the employees as well as the customers. she has acutally hollered at me before because SHE could not hear what kind of bread i told her i wanted. this is not just a one time occurance this happens everytime i am in that store. i know lots of ppl that have complained to the owner and nothing ever gets done because she has been there for so long. Teresa 4/22/11 I'm tired of walking into subways to order a 6 inch sub, just to see it's a 4 inch sub for 5.00 dollars or more. I would like to see a ruler on the cutting board to know I'm paying for a 6 inch sub. I think all of subway customers should start paying attention to the size of sub they're paying for. Because the employes don't know. They just cut a piece of bread in half. Trust me I will make a big scene in every Store I come to that try to sell me a 4 inch sub as a 6 inch. And I will start bringing a 6 inch Ruler to prove my point to other customers. Subway I'm to challenge u on the size of ur subs. 4/9/11 I went into the Subway in Clinton,OK with my three kids and as we were checking out this worker there named Gloria said "next time leave your crybaby at home"! I'm here letting people know that you should not go to that subway unless you want your children to be made fun of by a grown woman who hates kids!!!!! sick and unsatisfied customer in nys 4/9/11 while returning from a ski trip to vermont i ate dinner at subway at 697 hoosick rd in troy ny. The food looked good, but sure did not taste so good, as a matter of fact it made me stomach cramps within a half hour of eating it. the cookies were hard and burned and seemed like they were very old and unfresh. I must say the workers where friendly and courteous. This was at night and I will never return to eat there again I will just keep going by and find another place to eat. I don't enjoy getting sick from eating food. Todd Smith 4/11/11 Subway/Mobile Ed McMahan Sr. N56w14108 Silver Spring Drive Ste 106 Menomonee Falls WI, 53051 Dear Sir, It has been brought to my attention that you have an employee at your Subway/ Mobile in Menomonee Falls has been willfully participating in something that I believe at the end of the day does not make your organization look good and brings about a very bad reputation. The employee in question is Mike Schmidt and what he has been doing is what I consider unethical and very unprofessional. Prior to Rebecca Hoefler leaving your establishment as an employee they became romantically involved with him. Now that would not be so bad but for one thing… She is married. The purpose on why she left was because of him and no other reason. My concern is just not this one issue but the question I now have is how many times has this happened and with your same employee who is suppose to be a “manager” in your establishment. Because of his actions he has wrecked a marriage on so many levels as well as given your business a very bad name and reputation. I will share this with you because of his on-going relationship with this ex-employee the liability could be very high for Subway. Now I know that legally you cannot stop a person from getting involved with another employee, but don’t you have laws or rules in regards to employee/management relations? I am very upset about this and hate to hear about things like this from my friends who, as they have told me, will never darken the door of your establishment ever again. My hopes are that you don’t run your other establishments like this. Todd Smith CC. Corporate Office of Subway Kay Jay 4/12/11 The customer service that i recieved at the subways on 7th ave in miami across the street from my college was the worst service i ever recieved at any fast food restaurant! I think people who are so rude and not compassionate about the people who makes the buisness stay alive(by giving our hard earned money) are the worst. They are savages, disrespectful, and need not to be in the customer service field because ultimately they do not service the customers, they just turn the customers away. I am truely upset with the way these workers at subways were and to be honest i dont think i will ever eat a subways again. traveler 4/21/11 My plane was delayed in the Allentown, PA airport. I bought a sandwich and drink. The ice machine was broken. The two workers hardly spoke English. While eating my sandwich, I bit down of an extremely hard object. I took it back to the store, and they ignored me, rolled their eyes, said it didn't come from there. I was totally humiliated and disrespected. I'll never go to another Subway Restaurant. Don 4/12/11 How can Subway advertise fresh when the bread starts out frozen and all the meat, cheese, and veggies are pre sliced and come in a bag. Its a shame to call it fresh! tommy sears 4/13/11 after trying to eat at the subway in indian land in south carolina, bugs on the floor, found a hair in my food, they are very rude, asked to speak to the manager, she was in the back and would not come out, was told she was on facebook. will never eat there again. very nasty place cindy pain 4/13/11 subway in indian land in south carolina. smells really bad and the floor is awful, if heath people came they would be shut down... its awful heather sparks 4/13/11 i ate at the subway in walmart in fernley, nv. the sandwiches i ordered were definately not worth the money i spent on them. i ordered a 6 in roast beef sub,and all it had was 3 small slices of roast beef. You would think with the prices subway charges for their sandwiches they could afford to put some meat on them. after all im not a vegetatian. facing the truth in eastern wa 4/20/11 so it happened i lost the love for subway. i started to work there not too long ago i had a very good experience as a customer when i went in there that i didn't know they were going to treat me like crap as an employees i worked four to three hour shifts and had not even a break they made me look like an idiot working in front of customers and rudely saying things to me i felt like i wasn't even valued. i wanted to talk to the owner rudy and i couldn't even do that?!!!! the manager was putting me to make subs without formally even training me and when i mean training i don't mean practicing how to slice bread i mean actually showing me how to make the subs. there products where not fresh and my other co-workers were being unfair in the workplace and how they treated me. i finally did talk to my employer rudy only to find out that he said that i was making a big deal out of nothing!!!!! he told me i wasn't cut out to work there and that if he were me he would give my day of notice and leave to look for another job!!!! i was astounded i will never set foot in a subway restaurant again not only because they treated me badly but because their products are much the same as mcdonalds ; not fresh at all, additives added in bread, not fresh products , sucky managers. jesse garcia 4/20/11 hi im am here writing this letter because an employee told me to. nothing bad at all i just wanna say. that this subway in mercees texas is the best one i have ever been to. the store is clean and the employees are always smiling. i have lived here for 3 years with my wife. i have been to 50 maybe 100 different subways. and this on by far is the best. and the manager i think his name is nati. he is awesome. good job and i hope you give this store my compliments. and im telling everyone to eat there. Jedi 4/7/11 Hi I went to 4 different subways in the last week 2 in South Bend,Indiana and 2 located in Illinois. These stores are located @ Store # 1705 3301 N Portage Ave Mobil C-Store South Bend, IN 46628, USA Store # 1707 1110 E. Ireland Rd. SSA #6636 Speedway South Bend, IN 46614, USA Store # 30932 6647 W. 111th St. Worth, IL 60482, USA Store # 23430 10270 S Harlem Ave Bridgeview, IL 60455, USA When I went to the stores in South Bend,IN they wouldn't except my coupons I had and didn't know about the $2 customer Appreciation Month special you had going on until April 30 on a regular 6" MeatBall Marinara and 6" Cold Cut Combo. I found out about this special because it was on the back of coupons that came out of the suntimes or tribune newspapers. I also had the same issue with both stores in Illinois not knowing the Customer Appreciation Month Special either. I had another issue with the Bridgeview,IL store the lady behind the counter didn't clean here hands before putting on the gloves and prior to making my sandwich she sneezed into her hand and didn't bother to change the gloves at all. I decided to walk out of the store in Bridgeview because I was grossed out and didn't want to get sick for unsafe food preparation. Lynn B. 4/5/11 I tried to contact Subway corporate offices several times only to find that they don't feel the need to respond to customer complaints. My child worked were Subway in Mankato Illinois 16 months my child was entrusted with a key to open and close this facility. My child told me the register was short and the three people working were told they needed to pay the amount that the register was short or written up I do believe is against the law but is a common practice at the subway. The owner and manager then decided that only my child would run the register while working there was no problem with money in doing this which my child was the only person handeling the money. The manager of the store was pregnant and went on maternity leave, we had an extremely bad snow storm and sub zero weather most all businesses were closed but the woman who took over as manager I believe she's a district manager her name Penny, she interviewed and hired a young lady from out of the area the first day this young lady worked Penny stated that $80, missing out her purse. She conveniently noticed this after the first lady went home now it was just my child and this new girl -- the owner of the store spoke with the new girl and my child and until both of them because she could not decide who may have taken the money that she was firing them both. Now I would like to point out a few things. One there was really young people working that morning with Penny and that all three of them were not fired. Two, and Manteno is a very small town word gets around pretty quick this district manager worked for a local fuel station and was fired for theft of money, she was then hired by Subway and again she was fired for theft of money and again she was rehired by subway. My child has applied for several jobs in the area only to be turned down. A woman I know is a manager at one of these businesses politely took e to the side and told me that when she called Subwy some very derogatory remarks were made about my child again I believe it is against the law. Not only did my child lose a job which was done quite well and for over 16 months with no problems but is also losing the value of reputation which will follow my child throughout life. Needless to say I will be contacting an attorney and sue Manteno subway and its owners as well as Subway corporate. Slander defamation of character and I believe there was three others that the attorney stated. Funny how the police were never called and they would've requested that a purse be opened an and pockets be turned out but of course this didn't happen because I don't believe there was any money let alone $80 in this woman's purse to begin with she constantly belittled insulted and humiliated all of the young workers in front of customers including myself if this is a representation of what subway has to offer I certainly will have no problem lawsuit and I will certainly tell everyone I know she never had any type of dealings with subway. M J 4/5/11 Your ads on TV......with the guy in a cubicle being asked if he wants to be the female's girlfriend.......is absolutely awesome. I love the funny voices. Unfortunately, the tag line has been changed recently and not nearly as effective as it was. "I'm your girlfriend now." is sooooo much better than "get your own sub." Lizz 4/5/11 My niece is being harassed at at at a store in belen nm ok please call me at 505 4356199 Annonymous 4/6/11 I had went into the Subway store on Racine St in Menasha Wi, during the morning, and I had overheard one of the managers calling the employees rude and vulgar names like b*tch, dumb a**, and treated them with the greatest disrespect possible, when it seemed the employees were doing nothing wrong, and it was strictly unprofessional, and she should not be a manager if she is going to act that way!! Every time I have came into that store it seems that that manager always has an attitude torwards the crew members, and treats them with highly disrespect, and me having a family, I do not want to bring my children around that sort of situation and/or enviroment. I hope some action will be taken in regards to this matter, because I know other families and their children go into that store as well. Brittani 4/3/11 To whom it may concern. Location Gulfport, MS Clark Gas Station. Manager name is Billie. My husband works at Subway. He goes to school so he can only work at nights during the week. He has worked at Subway for 5 years off and on. When he started at this certain Subway the manager loved him & told all her crew that they needed to be more like him. Now she is working all the new people at night and will not allow anyone else to work on the register only my husband is allowed to. So when it comes time for the employees to eat every night (my husband and the other employee working with him) my husband has to ring them up. She has been telling all the employees she works with during the day that he is ringing up 2 employee meals on his name when he is only supposed to have 1 technically saying he is stealing. She always works during the day with all the more experienced fast people and will not allow them to work at night anymore with my husband. My husband works his butt off and she is now setting cleaning traps for them to see if they are actually cleaning which they are. The day shift - the only shift she works- don't do anything to help out night shift. They have no cleaning list prep or anything. But day shift will leave a huge list for night shift to do and blame any and every thing on them. She has even had her husband show up with a baseball bat to threaten another employee because he was late. All in all she is not a good manager at all. I need to know who he would have to contact about her management. Please and thank you. My husband & I have a daughter & he is going to school for nursing but this job is all he has & now it seems like she is trying to frame him for crap to fire him. 228-234-3172. Please contact me if I don't contact you first. Kathy Wigen 3/29/11 I love going to Subway for subs, ect. but I HATE THE ADS! THEY ARE REDICULAS AND I HATE THE MESSAGE THEY PORTRAY! I will go back when those ads are gone. Kathy Wigen nisa 3/29/11 subway needs 2 come up with some new recipes and sandwiches and needs some new bread choices aswell kandyce 3/31/11 This is regarding Subway on 447 N. State Street Chicago, IL i got a call one day from a woman asking me to come into this subway for an interview. i was excited just to be offered a job. I went in dressed for my interview. When I got there, the General Manager told trainer "E" to interview me. For five-ten minutes, the GM told "E" how to interview me..right in front of me! When the GM left, "E" took my information and resume and said come in on Monday for training. I thought it was the weirdest "interview" ever. I came in Monday ready to learn all about being a sandwich artist. The first two hours were spent memorizing the sandwich formula chart. i was left to sit in a corner and "study" (the average person would have it down in 20 minutes) After a "quiz" on my knowledge of sandwiches, i made a couple sandwiches. I thought every thing was fine for someone who just started their first day. the second day i came in is when i decided to quit. I came in with 5 other employees during lunch hour. co-workers would "steal" sandwiches while i was trying to make them for customers. Eventually, "E" told me to stand in the corner and observe. It began to get really busy so I jumped in and started to help. After about an hour of traffic it began to slow down so i started to observe again. In front of a customer "E" said "don't just sit around, you are supposed to help people out" this was contradictory to what he said earlier. Later, I was having issues wrapping a sandwich. "E" was sitting in the eating area of the restaurant and yelled "Your doing it wrong" in front of the entire restaurant. I felt humiliated. Later, I was making a crab sandwich for a customer and "E" watched over the customer who was watching me. It made the customer AND me weirded out. At the end of the day, i told "E" i was quitting and explained that i did not like his timing in criticizing me. He then told me he didn't like that i stood around (which is what he told me to do.."observe") and then said that "S", another employee, jumped in when she first started and did not understand my hesitation. After a "no hard feelings" talk, the GM walked in. "E" told him that i wasn't going to work. the GM did not even acknowledge me. SO i left subway and never looked back. i really dodged a bullet. IT WAS THE WORST WORK EXPERIENCE I EVER HAD. there are simple manger 101 skills these people lack. (i.e. how to give good criticism and not verbally comparing employees) oh yeah.i wasn't paid for ANY OF THIS. This Trainer sat on his butt talking to a woman while i made sandwiches. they got free labor out of me. I'm contacting my lawyer now. Hannah 3/31/11 I LOVE SUBWAY!!!!!!!!!! I love eating the food is so tasty i wish i could eat it every day of the week. I will never go to that location again! 4/1/11 I work at a company in Ridgefield Washington and we were having a company lunch. We had ran out of salt so I sent one of my employees to purchase more. She could not find any at the convenient stores so she walked in to Subway and ask if they had salt. They sold her an 1/8th of a cup of salt for 5.00 dollars.You can buy a pound for 0.89 at safeway. Way to treat your community Subway I have the ticket and the clerk’s number is 60 Transaction # 237 store #24463. paul d smith 3/29/11 this is an evaluation of your corporate position on not accepting food stamps at your various stores. the federal government is constantly looking for noutrishious food sources for the food stamp receiprients . this would increase sales by a large amount and increase your corporate image with the less fortunate sector of society. please follow-up on this, it may be advantageous. if you have any further questions please contact my e-mail address, mercedes_smith1969@att.net. i am very interested in receiving a reply,thank-you. Keith pavlik 3/26/11 I went to the ronnies plaza store in st louis. Ordered my bmt sandwich told what toppings that I wanted on my sandwich the artist haha took 2 tomato slices cut them in half and put them on my order. She said there is a shortage on veggies that's bullshit. The toms were at least 2 days old. I feel if your paying for somthing you should get it your way. Natalee 3/18/11 This is regards to all Subway franchises in the East Bay area of CA. These select franchises truly need some major training in the customer service area as well as food preparation/food freshness. Staff is rude overall and treats customers as an inconvenience. Breads are served stale too often. I thought Subway took pride in offering fresh bread. It is a shame that the Easy Bay CA Subways are such a letdown. Tom 3/19/11 The subway in providence ri 720 Westminster has been scene throwing trash over their fence onto their neighbors parking lot. They must be very stupid because all their trash is labeled with their logo. They do this once a week. If they are this careless with trash imagine what nonsense they do with the food!! pat hannah 3/22/11 the subway in gadsden by the hospital i went in thursday night 3 17 11 the older lady working was such a real nice person she was working with a young girl that was my first time ever at that subway just because that lady was so friendly and very nice i will be back good job girl you can tell you love your job and has lots of experience Cacao to Subway 3/24/11 ***THIS ESTABLISHMENT DESERVES A RATING OF 0 STARS.*** How someone can become so indignant over a parking spot that they would lose all decency amazes me. The amount of complaints that have been posted online about the belligerence, verbal abuse, and hostility from the manager/owner the Subway located on the corner of 13th and Broadway Street in Portland, Oregon is well documented. Complaints about this establishments are not limited to just her attitude, but also include complaints about her sanitation and extreme lack of respect demonstrated towards customers. How this behavior is tolerated by any corporate office bewilders me. One thing is for certain, you have one less customer and counting. Joseph T 3/12/11 I would like to complain about the fact that every time I visit Subway in King George, Virginia located off of Kings Hwy there is never ever any type of adult supervision it appears to be operated by teenagers from the local high school. I visited this location on March 7, 2011 and tried to order the special of the month which was the Meatball Pepperoni Foot long and was told by the child working behind the counter that they were out of meatballs, this is your monthly special and they run out of product that's a joke. Now today March 12, 2011 I took my little 8 year old niece in for some sandwiches and was greeted at the door by one of the subway teenagers and told that they ran out of bread and that I was welcome to wait or come back in 2 1/2 hours when they bake more now this occurred at approximately 5pm on a Saturday. My question is what kind of business is this when you run out the the main item that keeps your business operational? What is the use of a sub shop that has no bread? am I suppose to ask the kids working there to just place the food items into my hand and I will eat it off the floor like a rat or a dog? Subway in King George, Virginia PLEASE GET YOUR SHIT TOGETHER!!! Whom ever owns this horribly ran establishment should have their franchise taken away and those incompetent children that pretend to work there FIRED!!! thomas w bennett 3/12/11 I am livid today of the stupid little game being played either by your corporation or in it's name. Win a free subway sandwich the email said. Oh and by the way we're also giving you premium text service for $10 a month. Oh but we're not going to tell you that. It is the most callous, reckless, irresponsible gimmick that I have ever heard of. Just because I wanted a free sandwich. Not a weeks worth, not a months worth, just a sandwich. Now I will never eat at subway again. I sometimes vote with either my feet or my wallet, neither of which you should pay any attention to. Thank you Tb Leah 3/12/11 I calledd the Court Street location in Pekin, Illinois at 11:00 am and requested a party platter to pick up at 5:30. Gabe, the store manager said that he neededd 24 hour notice and that my request could not be done. He was very rude. I then called the 8th Street location in Pekin, Illinois and talked with Stephanie. She told me that my order was "no problem" and that she would indeed have my platter ready at 5:30. She was very pleasant. I suggest that Gabe get some customer service training and I suggest Stephanie get some well deserved credit! J. Nieves 3/8/11 I'm never eating at subway again, your customer service SUCKS! I arrive at subway at 9:45pm on General Stewart way in Hinesville, GA. They say they are closed. (15 minutes early?!?!) Ok no prob, I arrive at another subway in Hinesville GA on Frank Cochran at 9:50pm. They tell me they are closed....So I drive fast to one more location. I arrive at 9:55pm, and this hindu guy from india tells me they are closed. I told him this is total BS, Its NOT 10pm yet, I want my sandwich. He says "It doesnt matter, get out of here, we're closed" I was dumbstruck, I wanted to knock his teeth out and call INS on him. I asked him for a manager or corporate office #. He said "Go look it up, get out of here, we're closed" Then he locks the door and continues what he's doing..... Subway, I dont care if you try to sue me for slander, BUT I WILL MAKE IT KNOWN how lazy, rude and disrespectful your employees are to as many people as I can. Obviously this reflects the management and corperation itself...suffice it to say....is piss poor. Amanda 3/9/11 I was at the Subway, located within Walmart in Milwaukee Wisconsin located on 27th and Oklahoma streets... I went int here adn after shopping figured i would take some subway home. So i ordered a chicken bacon ranch footlong. and He put it in the oven. I asked if there was supposed to be bacon on it and didnt get a reply. He wrapped up the sandwich and i paid. I opened up the sandwich and found that it was teriyaki chicken. I do not like teriyaki and would never order it. Twice in the process i questioned them about it and decided not to cause any trouble. Figuring it was right. For the most part. I dont like to cause trouble. But this was too much and I went back up to the counter and told them specifically this is not what i ordered. I had not taken a bite out of the sandwich or anything. But he refused to listen to me and kept telling me that is what i ordered. When I questioned him I asked him why i would order a sandwich that i didn't want nor like. He just kept repeating himself. Telling the woman i was with that i that was what i had ordered. He then raised his voice to me and walked into the back of the store I'm guessing to cool off. He wouldn't come back up front to deal with me and then the woman joined in on me and started to yell. Finally i could not handle the situation anymore and i started to yell back questioning them. I said i had not taken a bite out of it, that it was not the sandwich that i ordered and that i questioned them twice about it, how am i in the wrong? After a few minutes of this, they finally agreed to make the correct sandwich. But, i wanted a refund which they refused. That is understandable if it is not their policy. But they belittled me and yelled at me trying to make me look stupid not only in front of other subway patrons, but also customers of Walmart. This behavior is egregious and should not be stood for! What is wrong with the customer being right? How hard was it to correct a simple mistake? Linda 3/5/11 Store #19755 Bristol, TN. Ordered 1 foot long meatball sub and 1 foot long turkey sub. Clerk told me that any extra vegetables(green pepper, black olives, tomatoes that I requested) for either sandwiches would cost about one dollar extra for each veggie I wanted. I requested mozzarella cheese for the meatball sub, clerk told me that was extra, too, despite the add on the wall advertising this particular sandwich comes with mozzarella. Clerk put 4 small, thin tomato slices on the foot long turkey and a sparse sprinkle of mozzarella cheese and green pepper pieces on the foot long meatball sub. Up to tonight after 15+ years of eating at Subway did only the meat and some of the cheeses a customer wanted extra on would be an extra charge. I have never been charged for extra veggies! Also the foot longs have been advertising on TV ( Any foot long sub is five dollars! ). My husbands turkey foot long was six dollars. ALSO the clerk took it upon himself to put my change in the charity/donation box without my consent. He refused to give it back to me when I asked him why he did that and to give me my change back! kyle deagas 3/2/11 i recently went to subway in the town that i just recently moved to good old atchison kansas you have probably seen it on haunted tv shows anyhow i step in and get in line for my sandwhich not so much of a smile or anything just a rude what do you want so i tell her i want a footlong steak egg and cheese on wheat so she starts to put the meat on the sandwhich she puts less than 1 tray of steak on the entire thing i then ask her why she didnt put the whole tray or why not two like with every other footlong sandwhich she then replied this is how i have always done it. i then ask to speak to a manager and this other rude lady steps up and i asked her what the recomended steak amount was on a foot long at this point i feel like an ass because im throwing a fit about a sandwhich but im paying 7 dollars for it so i would like a full meal. the manager then says 1.25-1.75 of a tray how the hell do you do that its eather 1 or 2 why complicate it and then she steps away and the attendant even after hearing that added no more steak and was rude the rest of the time. i will never eat there again subways are getting too stingy about there food so they wont get my buisness Unknown 3/2/11 To whom it may concern, I have had excellant service at the alpha subway in morristown,Tn.I have told the young lady that she was an excellant worker.I got there in a middle of a major rush and she was the one who started people,and may I say she was quick.She made me a mouth-watering footlong flatbread turkey sub.May I say she was excellant.To the subway corperation, you did a fine job on hiring this young lady,As well as the other boy who place my veggies on my sub.I must say that you will have my service anytime. Thank you for listening to my story. Martha 3/3/11 Subway in Laurel, MS has a stupid mgr. First she is rude and very unfriendly. While eating she is sweeping the floor. Then she gets to my section and proceeds to sweep under my table. She never spoke to me at all. You would think she would know better. As a mgr there is no one else to complain to. frank 3/4/11 cant taste the meat the sandwich is all bread and veggies yet on tv they show sandwiches full of meat and cheese, we should sue for false advertising Colleen McDowell 2/27/11 I dont get corp. office, wont take complaints against owners or there sales people/managers, (Artist) from the store staff. You have people that are trying to tell you what is going on in the stores which does affect corp. You have a owner that is getting high with his staff in the cooler, also he has instructed the manager to deduct time from staff.(Which is illegal). The manager demanding staff to work 14-16 hr days, because she has suspended staff, her way of getting rid of them with out firing them. She constantly threatens them with there job, calling them retarded, yelling at them and bulling them in front of customers. The Stores Im talking about is in Woodland Park CO. From what we understand is that She is following orders from the owner. Somebody needs to grab themselves by the balls and start doing something about this stuff that is going on. Its really disappointing that you dont take a interest in your stores even though they are owned by others. Because you are corp. you are setting yourselves up for law suits, because you should be involved with the people and the staff in the stores. steven 2/27/11 Been to subway four times in Vernon hills mall before 11 and each time they say they are not open but they have a breakfast menu Former customer as of today 2/27/11 Subway in Mathis TX. I've been a regular customer for years, no problems, ex manager Angie was delightful. Today I was waiting to order and one employee was talking to another lady. I was next in line to the lady and couldn't hear what she said, she was quiet and not intimidating at all. The other lady was leaving and when she reached the door, this employee began calling her names and cursing. She kept cursing after the lady left, and told everyone who came in what a so-and-so etc etc. What kind of business allows employees to speak this way to customers? Does she talk like this about all her customers? I will never ever return to Subway as long as that employee is there. And I am telling everyone about this horrible verbal abuse. I've since learned the employee's name is Christina and is well known for being mouthy. So it appears that management is well aware of her attitude towards customers. SHAME on you, Subway. workers 2/21/11 I think subway should look at the store you have in truck stops and see how they are treati.g employees that represent subway the pay and long hour and the way they treat them is not good for subway they leave for not being treated like humans you really need to try and help the workers that are loyal to your name that loves truck stop is making you look Ray. Y 2/22/11 I like the food but am concerned one of your stores that skimps on the meat. I buy the turkey sandwich foot long and get 6 slices. I was told by another location that it should be 8 slices. 8 is correct because I visit more then one location each week and thats what I get. This location stated to me because of the $5 foot long special they are only giving out 6 slices. Just a heads up from a long time customer. Store # 43751 arman shah 2/23/11 i was working on this subway its on dempster and st louis the manager patricio he dosent was hands i saw him cleaning the mop and he didnt wash hand and start making chicken teryaki. Kiran Taimur 2/21/11 I just went to two subways in Pakistan. the exact location was in the city jhelum and islamabad blue area. They are charging extra for particular sauces(1000 island, chipotle southwest, etc.) and they are also charging extra for vegetables like black olives, pickles and jalapenos. I am a very loyal customer and have been going to subway for a long time. Pls have them fix this problem as soon as possible! thank you, Kiran Taimur Carol Schapmire 2/14/11 I went to store number 6362 in Clinton IL. I met the rudest male manager on Valentines Day. His name is Gary. I know Subway is fast food but didn't know it was assembly line quality according to Gary's mentallity. The other three employees, especially clerk number nine Chrystal were all friendly and smiling to all customers on this Valentines Day. Gary was even quoting price incorrectly as per multiple previous visits. The only reason I choose to go out of my way to go to this Subway is because they are the only Subway serving seafood delight. I wish all Subways were serving this sellection. Joseph G. Donnelly 2/14/11 I enjoy subway ,about my only fault is i find the adds on t.t wrong when they say all footlongs are $5.00 (even) steak subs aswell., How come when i go to subway in Ellsworth ME. they dont charge me $5.00 they charge me the full price! come on now! i find this to be false advertising!! and its not just the steak sub its others aswell . very disappointed in subway !! Any way this could be fixed? milo warner 2/18/11 i would like to know what kind of company polocies subway has in hasting,ne? i know a lady by the name of chris warner who takes her personal laptop to work on mondays and fridays with her wireless internet and is online during her shift and also is on her personal cell phone and she does this in the back of the store where the security cameras can't see her i know this because she makes harrassing phone calls and harrasses me through texting when she is supposed to be working subway needs to have better screening on their empoyees especially when they are stalkers and habitual liars like this chris warner next i will take legal action if this does not stop Michael Bousum 2/19/11 I would suggest to anyone working in or coming to the French Quarter that they NOT visit the Subway at 112 Royal Street. The service sucked. There is no other words for it. I was in line to order my workmate and I some lunch and a person from across the street (a Hindu store owner) came in, barged in line speaking Hindi to the two gentlemen behind the counter and they immediately forgot about my order and started making him 6 different sandwiches. The whole situation was completely rude, unethical and, in the end, I had to leave without my food. Low Lyfe 2/19/11 As long as that stupid five dollar foot long commercial is aired I will never eat subway nor will anyone that is around me that recommends it.. Hopefully for subway there's not a lot of other people like me.. Mr. L. J. Long - Senior Citizen 2/19/11 Your corporation advertizes $5.00 Foot Long in February, well at the Park Hill store in Gainesville Ga. owned by MIKE HILTON that is not the case. At 10:05 AM I stoped in for a breakfast sandwich, well the man on duty that was training a young women how had NO HAIR net nor cap on stated that they were out of supplies! The truck had not come, I requested a steak and cheese, he stated that they were not on the $5.00 list. Why advertize ? I had a roast beef. I used my Subway card to pay for it, Well the more I thought about it the more I thought, Subway has lost touch with their customers! I am going to tell every one of the thousands of people I meet not to shop with at Subway. Store telephone number is 770-287-0393. I called to speak with the Manager and was told they do not work weekends and nor does the owner. Annonymous 2/12/11 I have never been mistreated by aaaany manager like I have been from Mark (the store manager) in the Fox Run Mall in Newington NH. He thinks he's better then everyone, he intimidates the customers, makes subs wrong, and talks down to the customers as well as being verbally abusive to some of his employees. NO ONE likes his, someone please fire him!!! I have worked for subway on and off for 7 almost 8 years and have never EVER been mistreated like I have been by mark! I'm disgusted and once I talk to my friends who are lawyers I WILL be taking legal action! Nicole 2/10/11 Went to a Subway to get a breakfast muffin. I walked in at 10:57am. By the time I ordered at 11:02am I was told it was too late to get a breakfast muffin. I've been trying to get a hold of their customer care dept. and have been transferred 3 times. It would appear Subway isn't too concerned with hearing from customers. Unhappy customer 2/2/11 I love the sandwhiches but HATE the Subway business!!!!!!!!!!!!! Ben Stetson 2/4/11 I am writing this to let who ever it concerns. That I will never eat at a subway again as long as I live and will do every thing i can to tell every one i know to do the same. My son and daughter worked at your Virden Illinois store. many mean and vicious lies were spared about my son until he was forced to quite. and after he quite my daughter was taken off the schedule and given no explanation as to why. Paul 2/4/11 Went to subway this am on 10846 SW 104th st in Miami. After all I paid for coffee but there was no more coffee and still kept my money. Ridiculous. Do not go there as there will be no coffee anyway. Very dirty here, no paper towels in bathroom. Unhappy in Temecula 2/5/11 I was at the subway in temecula, Ca off of ynez and Rancho california yesterday. I ordered two kids meals and the lady asked me if I wanted milk or juice. I told her I did not want either, I wanted fountain drinks for them, she refused to comply with my order. I could not even pay to substitute with a soda. Apparently the new kids meals no longer come with soda. Well, I am a customer and I expect to be able to get what I want when I am paying for it. Who is subway to dictate what I can and cannot give to my kids?They are my kids. This is not a school cafeteria. There is not a thing on the subway website indicating that no substitutions were allowed as far as drinks with the kids meals. The lady even went as far as to give me water cups so I could pour some of my diet soda for my daughters. If subway is going to tell me how to raise my kids, I want child support. Well, ok, I am kidding, but you get the point. I called customer service yesterday and the store manager has yet to call me back more than 24 hours later. Quiznos all the way!! Lyn 2/5/11 My big complaint is non speaking english employees screwing up my dam sandwich. I only go to the english speaking american stores. Americans need jobs too. I am referring to CT stores. Christine Huff 2/7/11 To Whom It May Concern: I would like the Subway Corporate Office to recognize an outstanding employee, Retna, at the Subway located in the Love's Truck Stop, I believe Store #205, on the service road of I-35 North, exit 137 in Oklahoma City, Oklahoma. She is courteous and offered excellent service the two days I was stranded at Love's Truck Stop during the ice and snow storm we had last week. I appreciate her service and courteousness and would like her to be recognized for being an outstanding employee. Sincerely, Christine Huff Ei 2/8/11 Will no longer go to Subway as I recently went into a store in my area (nj) and one worker could not speak English. How do I know he was illegal? Legal immigration requires their applicants to speak English. Too bad Subway. Shame on you. Mackenzie 2/8/11 Can you please provide FEMALE SMALL uniform shirts for your employees!!! This is rediculous, I'm having to wear a Mens Medium. It hangs down to my knees and looks so sloppy, it's embarassing! Dottie Pinkney 2/9/11 I frequent several Subways in the MD-DC area. I have been told that there is a senior discount. Lately I have been going to the Subway at 2461 Chillum Road, Chillum Rd Shopping Center, Hyattsville, MD 20782, 301-779-7171. I have been getting s senior discount in the past until today. A Hispanic male was at the cash registar today, Wednesday, February 9, 2011 at 2:07pm. When I told him I was a senior and wanted my senior discount he refused to give it to me. He told me the sandwich was already discounted. Is this a general practice of Subway to give selective discounts to seniors. I do part time marketing for a company and belong to several community organizations and I will share my bad treatment with all. elaine 2/9/11 I worked for Subway I had to work 15 hours a day no lunch break they changed my hours everyday without asking also my checks were always wrong they took money for no reason. and so when I quit the job i went to get my check i was only paid for 16 hours when i worked over 93 hours in 2 weeks where is my other 74 hours??? the owner told me he would call the law and have me and 2 other women removed from the store cause we was waiting on our checks and he just wanted to be rude and cussed at us in front of customers and other employees. wow no wounder people quit all the time. I just want my money and I think other people should know what they are getting there selfs into if they ever work for a Brunswick, Ga location!!!! And for the owner that said F**k me and the other ladies in the subway store, F**k you too. you lost a really good employee that was with company over 6 months!!! these owners is giving SUBWAY a VERY BAD NAME Thomas B Taylor 1/29/11 You have a contest and I buy two drinks with your code on them for win free footlong subs for life and spend an hour looking and calling local outlet and they couldnt tell me how to register my code and of course be sat i couldn't get ahold of corp. BAD BAD BAD. You need to go on tv series of going behind scene of subway corp. Jim G 1/31/11 I'm very tired of feeling poorly after eating at subway ! They never get the sandwich to proper temps to kill what germs are naturally in the product. What ever happened to education by the board of health? Someone needs to teach all of subway what 161 degrees is !!! ? 2/1/11 I think that if the storm is very bad they should not be working like today. If there is a storm coming they should not be working at all time the roads are good. And a lot of people agree with me so plz do something about it. 1/16/11 My Daughter was Sexually harassed in Anchorage Alaska by a co-worker, was repoted and the District manager and she wanted to Sweep it under the table and deal with it in house. So Hr was never told , the store manager told me and her mother that she seen the video and wanted to fire this indivual immediately, but again the district manager siad no, Finding out later she knows this person Personlly, my daughter lost a month of wages and sence as lost hours of pay, she been told she going to get a Promotion and never pans out. Oh and to top it off the video as sence disappeared and can not be found.. Yes my daughter can move on but she sticking it out and as filed a complaint with the state... Subway alaska you have put a bad taste in my familys month sence this as happen... hope you get whats coming..... unknown 1/16/11 the webster city subway is VERY unsanitary. one of the employees had headlice and scratches her head with the gloves on and making sandwiches then flicks it into the food and continues making sandwiches. you cn see the lice running all over her head..... the employee was the assistant manager Robin....NONE of the employees wear their hats and have their hair down. many people have boycotted this subway due to poor health not only from employees but the store as well. i also have gotten sick from there and so have many others. i would like to be able to eat there again i really love subway but every time i think about it i feel sick. people have complained and nothing has been done about it.... Angel Worst 1/16/11 In Webster City, IA they are very unsanitary. They don't wash their hands, and while a sandwich was being made the asst. manager Robin scratched her head with her gloves on, looked at it, and flicked it into the food, THANKFULLY IT WASN'T MINE!. On further notice, while looking on her head I saw an open, bleeding sore with bugs crawling around it in her hair. There are many people that live in the surrounding area who will not go back to this Subway because of this,and uncleanliness of the employes and many complaints have been made to the manger about Robin and her hygene, but no action has taken place. This matter needs to be looked into immeditaly.i will not eat there until these matters are taken care of as many other people wont either. Amanda 1/16/11 My husband went to the subway on karney st in Springfield Missouri and the guy working on Sunday January 16,2011 was vary RUDE. He made complaints about having to make subs and because he was trying to clean up. It was still 2hr before closeing time he made several RUDE comments to us and started slamming stuff around while makeing or food. Slamming cash register and throwing money at us. I think it would be good to teach some common curtisey to ur employees would be benif. WE WILL NOT BE EATTING SUBWAY ANY MORE. Cindy 1/24/11 I am writing to complain about the recent endorsement of Subway for a show airing on MTV called "Skins". This company sells products and markets itself as a healthy solution for a haelthy diet. And I agree they do that well. However, I also believe that they cannot stop there. It is equally important what we allow to be put into our minds and the minds of our children. This show is a terrible example of how our society is allowing more and more inappropriate content to be shown to young people. I am saddened by the decision of Subway to support such endeavors. It actually is in contrast to what I think they stand for--a healthy lifestyle. One can only assume that the dollar sign is really what is most important. christine myers 1/24/11 today i ate some bad sandwhich,now have food poision! spring lake hwy 87 across from big lots! Becca Hudson 1/25/11 Here's a light in what seems like a very dark room; a good review. I live in Flat Rock, North Carolina, and I go to the Subway on Spartanburg Highway jusually about twice a week. I get a footlong meatball sub that I split into two lunches at work. Perfect portions, I love it. During the week, it was always the same two guys until recently, when they added a third. The guys are the nicest people in foodservice I've ever come across. There have been times when I went to Subway just to see how they were doing, or because I had a hell of a day and needed a smile. They also don't skimp out on the portions either. My sister used to work at subway a couple of years back, so I know relatively how much you're supposed to put on a sandwich, and in her case, how much the manager told her to put on one. The only time I wasn't happy was when I went on the weekend with my roommate, and the boys weren't there. These guys need a pat on the back or something. Please. Where I work, exceptional work is rewarded with raises and acknowledgement. Positive feedback promotes even more positive results. doesn't matter 1/27/11 I appreciate everyone hate towards SUBWAY and as an employee I feel that in no way does my location care if you all are satisfied. I am the exception not because I am better than the other employees but because I love customer interaction. I got the job as the night manager and with no training program I was forced to learn about the bread and the recipes as I wanted. They say well if you need any extra training take a look at SUBWAY UNIVERSITY but the reality is that some things and some people learn better with a more hands on approach but that doesn't mean make me learn by throwing me in there it means teach me how to do the things I am not catching. Again this is now my third month to work for subway and honestly I hate it. I wish I could find a more customer service based job because this effects my personal life too. I am a gay man who works with 9 other women. The reality is that I am as good of a worker as all of them and I am loosing hours all the time do to what they want to say is because it's the winter time. I believe that I should get the hours because I work hard. Why is it that the people calling in or not showing up with their uniform are getting the hours. Maybe it's because they have children. half of the staff is single mothers. Go figure! I'm sick of this Subway shit. Hopefully I find another job soon. anyone recommend a place? Eileen Easton 1/28/11 I don't know if this is the correct location to give one of your employees "5 stars" but here it is anyway. I live in Show Low, AZ and we have two Subway stores here. The store at 161 E. Deuce of Clubs has an employee by the name of "Nick". I would like to say that Nick goes above and beyond to serve the public. He's ALWAYS smiling, courteous, fast, and is an asset to your company. He told me that he's been employed by Subway for five years and enjoys it very much. I'm hoping that this young man is recognized as a very valuable employee. Regards, Eileen Easton Dave 1/25/11 Why is a Veggie sub the same price as a cold cut? DeLaine 1/26/11 Thank you so much for pulling your ads from the offensive program "Skins" on MTV. I only hope that this is the beginning of many companies pulling ads from other really dangerous television programs. We have enough violence being acted out in real lives due to bad television influence as it is. Our children are precious and should be raised with positive influences and protected as much as possible. By the way, my husband and I frequent the Subway, usually bringing friends to dine with us. The food is always fresh and delicious. Brenda Huffman 1/12/11 I want to congratulate the Subway located in Augusta, Ga. on Agerton Lane for hiring such a fine young man as Irving. I've been in this Subway numerous times and this young man is always extremely pleasant as well as very professional. He personally speaks to every customer as they enter the door and has been upbeat every time I've been in there. Too bad you can't clone him and place him in every restaurant. gina m 1/8/11 I have been eating at Subway in Phoenix AZ for a very long time, at 2 different locations. I went to the one on Greenway Py just west of SR51 today at 2pm. Ive always had speedy professional service. Today, there were 2 kids working, and Im talking maybe 16-17yo. They were so busy talking to each other "dude this, dude that", 1 was coughing all over everything. They were so slow and pokey, one kept spreading the tuna on one sandwich back and forth for a good 30seconds. Carrying on about other things than the job. There were a few people ahead of me waiting on sandwiches, however mine got finished first. I went to the register and the guy walked off!The guy that works the register was making sandwiches. I asked him if the other guy could come ring me up, as I had to go. He told me he was the only one that could work the register.So I asked that the other guy continue the sandwich and he go to the register to ring me up. He said that I wasnt next in line, I had to wait behind the people who were waiting on their sandwiches!!!!! Again, I told him I had to go and he told me I needed to wait my turn! I grabbed my stuff and walked out! Everytime I have been in a Subway (this one with other workers) or the other location I go to- I have NEVER had this problem with customer service and unprofessionalism! They were basically a train wreck. They had no system of sandwich-making down ,no sense of customer service, every order was jumbled all over the place. It was a joke. I will be talking directly to someone in Corporate. I give good Customer Service and expect it back when I am spending money and supporting a business. I LOVE SUBWAY 1/9/11 Boy I thought I had bad spelling. Some of you guys are morans r r 1/11/11 To the subway on 28th and 29th street is Manhattan you people need to learn manners and be more courteous to the public. They are very rude in that subway.I was in there on 1/11/11 around 1Pm and the cashier was very rude.She kept everyone on line waiting for at least 10 mins because i had a coupon book which advertised get a sandwich, a soup, and a drink for $6.00. I gave her the advertisement and told her its an ad not a coupon she got upset at me and threw the ad on the counter after looking at it for ten mins. Subway need to let their employees know that without the public they have no job and they need to be courteous, regardless of the public. I wk with the public and i have to put up with a lot of stuff but i cannot be rude under no circumstance. In all i find that most of the people that work in Subway are very rude especially when coupons are involve. Please who or whom ever the district managers are pleaseeeeeeeeeeee talk to your employees or you will be out of buisness like Quisnos very soon. A lot of the people on the line were complaining so please look into this. The food was very good. Chelsey Poulson 12/30/10 I was used at the subway i worked at, so i can imagine why the employees were rude, because they were so stressed out and worn out. My manager would make me work off the clock so she could make sure she got her bonus. I loved the food, but the manager gave me all of her responsibilities and she would never train her employees and so i had to train them and do my job, and if they didn't do their duties, i would have to do them. I was even doing the managers inventory. I had asked for my online courses password so i could get a raise, it took her five months to finally give it to me. I always had to stay longer than i was supposed to and i was working 12 to fifteen hour shifts. I also had to work on a friday night, alone. from two until close. It was extremely busy and i ended up running out of change! Every morning i would be out of bread. and the manager would only give us a half hour to get the store open. Which is not an easy task consideringg all that needs to be done. I love subway, but i feel bad for the employees. I wish there was something i could do about this situation, because i am getting a bad reference regardless of all my hard work. I even put in my two weeks. This job was fun, but the manager made it unbearable. megan lucero 12/26/10 I have been going to the subway in pojoaque, new mexico. They recently hired a new manager, I really don't know why, the one that was there was extremely polite and helpful. Since the new one has been there I have witnessed how bad a supervisor can be. She yells at her employees in front of customers,her hair is always on her face, she makes very sloppy sandwiches, she doesn't wash her hands,if customers ask her a question about the sandwiches she responds in a very rude manner. Personally I won't be going there any more, that pueblo should really look into what they hire, because they are going to lose alot of business. Dave 12/27/10 I had to work outside in northern Illinois on Dec.26th the day after Christmas.I went into the store in Lake Villa Il. at 11am to get a sandwich for the day.They didn't have the seafood,and no spinich,and when she built my sandwich it was like she was saving money for her own retirement.When I walked into the store,it didn't smell like fresh baked bread.Now I know why. My bread was stale and cold as ice. With a drink,and a small bag of chips this disapointment cost me $8.55, no wonder I usually brown bag it ! vicki 12/27/10 after my son had an eye dr appt,he and my daughter said they were hungry so we opted for Sybway out of all the options in the Gulfview Malls (Port Richey FL) food court. my son chose the "footlong" Philly Cheese steak which was 2 trays of meat and 2 slices of provalone cheese. thats it! i asked about the minimal amount and she said, "thats all it gets"!. MY daughter ordered a 6 inch with ham,salami and bacon, which they said is considered "double meat" which they did NOT put on her sandwich, (1 piece of ham,salami and bacon) but charged me for double. I ordered the Subway Club-6 inch. i got 1 slice of meat per, and one slice of cheese. then we ordered 2 large sodas, the total came to &26.00 i could have not only gone to the local supermarket and gotten all the cold cuts and soda for the same amount but they could have been top quality and we would have left overs. i will NEVER eat there again. what a waste of money. i have been to other Subways with less than proper amounts of meats/cheeses but never again will i go there. the attitude, they cost for the lack of food. i cant afford to just give money. and you probably feel the same 2 foot long and 1 6 inch sandwich for $26.00 is outrageous. can you send some corporate people to just order from the places and see for yourselves how negatively some of your places are being run. they really are hurting your Subway name. i dont have money to waste and want to when i can, feed my family a healthy meal and yet. get ripped off and not enough food to suffice. shame on this Subway and a few in Spring Hill Fl as well. please contact me if you would like more information about this letter. nyatheart2002@yahoo.com thank you for your time. vicki F. alyssa 12/22/10 the subway in austintown ohio sucks ! all the workers are so rude ! annette 12/5/10 I love subway!!!!! But my question is... Is it legal for a 17yr old to close the store by them selves? I dont think it is safe.. Please can someone answer my question.. This is a store in Ga. Thanks Sean 12/5/10 "I am so mad about the fact that all these years i have been going to subway and ordering wheat bread thinking that its a healthier way of eating and since subway is suposiblly fresh and good for you, im doing something good, I CAME TO FIND OUT THAT "WHOLE WHAT" BREAD AT SUBWAY ISNT REALLY WHOLE WHEAT!!!!!!!!!!! HOW SICK!!!! WHY LIE ABOUT IT THEN?????? IF YOUR GOING TO ADVERTISE AND SELL WHOLE WHEAT BREAD, MAKE IT REAL AND DONT USE ENRICHED BREAD AND HIGH FRUCTOSE CORN SYRUP!!!!!! I AM NEVER GOING BACK TO SUBWAY AGAIN!!!!!!!! LIARS! CANT BELIEVE I WAS GIVING THEM BUSINESS ALL THESE YEARS, I LET EVERYONE KNOW THE REAL TRUTH AND NOW ALL MY FRIENDS ARENT GOING TO SUBWAY EITHER, AND I'LL KEEP TELLING EVERYONE!!!!!! CHANGE YOUR MENU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!" I'm quoting this because it's agreed 100 percent. Subway breads are TRASH. High Fructose Corn Syrup is EMPIRICALLY linked to metabolic syndrome(leading to morbid obesity by an 60% fat increase in lab rats) and it's in even higher quantity in your 9 grain wheat bread than the wheat flour itself. Not to mention its also found in your marinara sauce, your chipotle southwest sauce, your fat free honey mustard sauce(so most get a double dose) among other trash on your menu. Also, EDTA is in your sweet onion sauce which in low exposures causes reproductive harm to lab animals. Even your friggin pickles are laced with polysorbate 80 and yellow #5, obviously toxic dies...Pickles. They're friggin pickles, how hard is it to make a god damn pickle without trash in it? Advertising that you're a healthy choice for food is the biggest load of shit since McDonalds advertised a "healthy" menu. Only a moron would remain a Subway customer, especially since amusingly and hypocritically they actually tell consumers that Subway's trash will assist in weight loss. I will never give business to a subway restaurant again, never eat their food and spread the word to everyone to boycott this shit business of lies and toxic trash full of hypocrites who are no better than any of the fast food chains with poisonous garbage to fatten up ignorant human sheep. Sean 12/5/10 Subway breads are TRASH. High Fructose Corn Syrup is EMPIRICALLY linked to metabolic syndrome(leading to morbid obesity by an 60% fat increase in lab rats) and it's in even higher quantity in your 9 grain wheat bread than the wheat flour itself. Not to mention its also found in your marinara sauce, your chipotle southwest sauce, your fat free honey mustard sauce(so most get a double dose) among other trash on your menu. Also, EDTA is in your sweet onion sauce which in low exposures causes reproductive harm to lab animals. Even your friggin pickles are laced with polysorbate 80 and yellow #5, obviously toxic dies...Pickles. They're friggin pickles, how hard is it to make a damn pickle without trash in it? Advertising that you're a healthy choice for food is the biggest load of **** since McDonalds advertised a "healthy" menu. Only a moron would remain a Subway customer, especially since amusingly and hypocritically they actually tell consumers that Subway's trash will assist in weight loss. I will never give business to a subway restaurant again, never eat their food and I will spread the word to everyone to boycott this crap business of lies and toxic trash full of hypocrites who are no better than any of the fast food chains with poisonous garbage to fatten up ignorant human sheep. samanthia 12/7/10 I have been eating subway for years now-it just happen to be my best sandwich, however I was very dissapointed and frustrated at the customer service I have been recieving lately. Since I and my family are vegetarians our favorite sandwich is the veggie patty, so naturally when I am ordering for my 5 year old and 2 year old we do not need 6 inch sandwiches for them, just the kiddie meal. I think the policy of no veggie patty for the kiddie meal is an unfair policy. You cater to the children eating meat, but you do not cater to the children not eating meat. This evening I had the worst experience ever in any subway store. I work in customer service and when I tried to explain to the two young people on duty in the apopka store on welch road that customer service is going the extra mile their response was we do not want to be written up for serving you the customer. I am extremely dissappointed. I hope and pray you will revisit this policy because you put your customers and your employees in a very uncomfortable situation. I ended buying a footlong sub to share with my two daughters and they had to forgo their pretty little subway bag and I had to pay extra for the apples and juice. sincerely, very unhappy David 12/9/10 After waiting for the Indio CA subway shop to open ( posted 7am )...the 2 staff members were setting up. At 7:10 I was still standing there in full view of the staff. At 7:15 I was informed by an employee that " she see me standing outside, but the person responcible for opening the store was late ...and it would be another 15-20 minutes before they open"...she then turned closed the door and walked away. Great service ... now I know how that fat SOB Jerred lost all his weight and was able to keep it off..... From what I have read ( the other complaints ) this is standard operating procedure for Subway..... I will wait for someone in the corporating to respond......however I will not be holding my breath. wade wyatt 12/8/10 subway is always good in oklahoma , bread is always fresh and oh so good,, well I would like to add they need a sandwitch salad thats a footlong bread covered with your favorite vegtables for only for 3.00 , what do you say subway. lets get r done Gene Walker 12/9/10 I visited your subway in Cedar Hill Texas on Veterans Day and was told that management there did not observe the granting of a free sandwich for veterans. Well, I don't blame the Corporate Office but it is pretty sad that our veterans can't at least get a show of Patrotism support from this organization. Florence Kittiver 12/6/10 My husband and I travel by car quite a bit and always try to have lunch at a Subway. We recently returned from a trip of 24 days on the road of which we ate at Subway 20 of those days. I only complaint is that I wish they would serve decafe coffee. I have asked about this before but have never gotten any response in this matter. I must compliment the Subway off Route I95 in Roanoke Rapids NC as their salads are always fresh and bountiful. Never had a rude worker. marry 12/6/10 i am writing to let everyone know i had the best sevice ever from a subway in american canyon californya she was very polite the store was very clean and she said hello to me when i walked in the door. i asked her name and she said it was crystal so if you are ever in the area i wold stop by there you would no be dissatified with the customer service Pat H. 12/6/10 I would like to know how your company can continue to get away with your advertisements. I cannot believe you continue to show sandwiches that are so thick on T.V. Commercials, Billboards and Store Posters, yet if you go & purchase a subway sandwich all you get is 3 HALF pieces of Turkey & 3 HALF pieces of Cheese. Technically the CUSTOMERS are getting a LETTUCE SANDWICH and those CUSTOMERS who do not want LETTUCE are getting practically a plain roll. What you are doing is called FALSE ADVERTISEMENT. Now I understand why Jared lost weight, It was because he was not Eating any Food. Rebecca 12/6/10 I would give less than one star if I could. Subway on Rice Mine Rd. Tuscaloosa, Al. has the poorest and laziest employees I've ever seen!!!! They don't care AT ALL about customer service or the quality of food that they service. They try to bully customers that speak up about it and trash talk them for it. Not only will I never eat at Subway again, but I will make it a point to tell at least 3 people every day about how sorry the restaurant is and the experience I had there. Subway, If you care anything about your reputation and continuing business, you will investigate these complaints and take swift action to correct them. There are many people out there who would love to have employment and would care a lot more than the losers you allow to work at this location: Store # 30960. I'm willing to bet they have cost you a great deal of money. vanessa 12/2/10 I was at a very new subway in Mineral Springs North Carolina today. It was very busy and the line was moving VERY SLOW, but that is not the reason for my complaint. The girl making my sandwich had been scratching her face with her gloves, checked out the customer in front of me, using the credit card machine and then proceeded to stick her hands in the lettuce to complete my sandwich. I asked her very nicely to please change her gloves before continuing to finish my sandwich, she snapped back at me like I was in the wrong. I think this is very unsanitary. If they want to keep their sanatation grade of 100%, they better change their habits. Jared would be very unhappy!!! manik kaushal 11/21/10 Dear Fred De Luca ,Peter Buck and the corporate office My name is manik kaushal,I work in a Subway store in Illinois ,Oakbrook Terrace.I was looking at the episode today on December 21 evening ,the undercover episode ..Whatever you showed was really inspiring to learn ,but what i personally feel is " there are somethings showed which were definately not suppose to be shown like .. A new team member joins a store and you tell him to take an order learn every sandwich formula the same day ..and manager doing nothing ,just having timer in the hand to see how much time does the new employee takes to make a sandwich ,knowing the fact there is long line of people waiting behind,she is not even taking care of the customers ...Customers waited a lot of time because of that female young manager which was not at all good...She could take the customers ,all she was doing was standing at looking at the speed of a new employee....I would never show videos like this to the other subway franchise holders .. thanks and regards manik kaushal team member subway oak brook terrace,Illinois 630-605-3805 Garvin Schmidt 11/21/10 I have three gripes with the Subway restaurants which are in Hamilton, Mercer County, New Jersey. 1) The woman who manages or owns the outlet in the Briarwood Mall is down right nasty and condescending, always uptight and given to talking down to customers who may have a question or comment. 2) At some of the units here, the help have severe language problems; they do not speak English very well and invariably confuse orders. 3) Why is it that no one behind the counter knows how to cut a foot-long sandwhich in thirds? Are they ignorant or don't they receive any training? Maybe corporate could post charts in which the customer can point to. By the way, I have quit going to your resturants. Coupled with slow-moving lines, the frustration level is much too high. You folks are much too focused on rapid growth instead of customer service. Michelle Jaskot 11/22/10 I am going to the Chamber of Commerce about the store in Staunton Virginia, Walmart. I called the corporate office to have the owner call me about the issue that I had with the "manager". The owner of the store eventually called me back and I told him the problem that I had at the store. I demanded that I get his bosses phone number and he would not give it to me. I had an issue with the store because I bought a shopping cart in the store and the server "manager" would not let us in the store. I tried to tell her that I had to bring it in to the store because my son does not walk and could not leave him in the cart out side the store. He is 3 years old. I go a call from the owner and told him about what had happened and he laughed at me. This is despicable behavior. I will be going to the BBB and chamber of commerce about this issue. And the customer care that was not taken. one hurt lover 11/24/10 I live in Rockford MI. and my boyfriend works there. I went into the store to my suprise I found Keith making out with another guy behind the counter in open hrs, I was totally digusted that he would cheat on me but not only that they were messing around the food they serve to people!!!!! I will never eat there again and I will tell all my friends about the situation and u know by me being Gay I have many many friends that will pass this along. So all u people don't ever eat at subway ecspecially in Rockford, MI.I just hope they where gloves. Armand Trivilino 11/17/10 On Veteran Day I and another KOREAN War Vet passed a Subway at the River Crossing location in New Port Richey, Florida. I told him of the Advertisement I had Seen re: a free six inch sub. The Girl at the counter said she knew nothing of it and went inside to speak with the manager. He did not even give me the courtesy of coming out to speak with me but she told me that in no certain terms would they do that. We were embarrassed and left. I was a customer there and they will not see me again. So we went to Applebees and were treated nicely and the manager came over to us near the end of our meal and thanked us for serving our country. George Garofalo 11/20/10 Applebee's is the best....I went there at night after I got screwed from subway for the 6" sub. Applebee's treat us VETS with FULL RESPECT. This is my 3rd year going to Applebee's FIRST CLASS everything...They are AMERICAN...They are VERY PATRIOTIC...Well worth it.... Steven 11/13/10 I owe Subway a very big appology. I am extremely sorry that I fought for your freedom to act like complete jackasses infront of my brothers and sisters and disrespect them for their service. I personally got injured fighting for their freedom that they don't give a damn about and take advantage of. As much as you charge for a damned sandwich that even a homeless person would'nt even give to their dog to eat, you can't even afford to say thank you to a vet by giving them a free 6 inch sub? What an insult! You all must be Democrats because you lie just like "Barry" obama. (I don't even have enough respect for the spear chuckin' pygmy to capitalize his last name) John Paul C. 11/13/10 Well to say the least, I see a lot of my fellow Veteran's were "FALSLEY INFORMED" about the so called "Free Six Inch" sandwich offered to veterans on Veterans day. I went to the Subway here in Elk Grove, CA. off of Laguna and Franklin Blvd with my daughter to get a 6 inch sandwich. To my surprise the people working there never heard of this offer and they looked at me as if I were speaking in tongues. I left the Subway kinda dissapointed. I told my wife this and she said why would they advertise this offer and not honor it? Hmmm perhaps Subway doesn't understand what the word honor is, as we veterans do, we honorably served our country without complaint. I guess Subway thought it would be a good marketing ploy to get us vets to the store and when they say we don't offer that, well what the heck let's buy a sandwich anyway's. No way! It is very sad to see this type of behaviour from a sandwich shop! I thought to myself hmmmm one lousy six inch sandwich for 19yrs of honorable service....(by the way just 7 months left and I have my 20yrs honorable service to this awesome nation). Anyways back to my venting, my wife said "honey" let's call the other subways in the Sacramento area...guess what? They all said the same thing...we are not offering this to any vets!!!! My dad said, one of the worst things a person can do is LIE!!! I think its especially bad that you don't mind lying to honorable vets that allow subway to have their business! If any of you vets read this, please don't by from subway anymore, infact tell all your friends and family what they did on Veteran's day. Lying isn't very honorable, and if you don't offer this, then DON'T ADVERTISE THIS OFFER! I am asking my fellow veterans to not bring your business to Subway ever again, instead look for a TOGO's and eat their sandwiches. Heck they have awesome sandwiches, my personal favorite from TOGO's is the hot pastrami. Atleast TOGO's didn't lie, and advertise anything free...I can respect that. Also just to let my fellow veterans know, Applebees does honor us Veterans and I had a great meal from them and I consider Applebees very patriotic. So try Applebees next year my fellow Vets they are honorable. Michelle Kister 11/15/10 Please tell the production companies and NBC that you won't support not giving their crew health and pension hours. You selling healthy living. Please tell them what they are doing is wrong. The crew of the Biggest Loser deserves health and pension hours. Do what is right Jo ann Davenport 11/15/10 Just wanted to let everyone know that all the subways did NOT honor the veterans day advertisement for a free sub. Especially the ones owned by foreigners, figured the corp office might want to know. George Garofalo 11/11/10 This a a copy of my email that was sent to all Sikorsky Aircraft Employees around the USA from me. Just to advise all of my Brother and Sister SVA members to be prepared if you go to a Subway store today. My experience with Subway during lunch today was very disheartening. I inquired about the free 6" sub that was offered to all active duty members and veterans. As I was in line ordering they had no clue as to what I was talking about. The young man who was working on the 6" tuna sub I ordered was just throwing the stuff on like I was a freeloader and directed nasty looks at me all the while. I told them to forget about it and that I'd pay for my food. The lady behind the counter then wanted to drag it out a bit and wanted to look at the email that we all received. I was embarrassed and humiliated. I showed her the email that I received from the Sikorsky Veterans Association and she made a copy of it. She thought it over and agreed to give me the sandwich at no charge. I purchased a soda and a bag of chips. If you should decide to patronize a Subway franchise or any of the other businesses listed on the SVA email today be sure to bring a copy of the email with you as proof. I hope that what happened to me this afternoon won't happen again and I will be forwarding this email to Subway's corporate offices so that this does not happen in the future. I served proudly in the U.S. Army and also served during Operation Desert Storm. George Deborah Edge 11/11/10 Today is Veterans Day. My husband has served this nation for 26 yrs in the Navy & continues to serve. Today we went to Subway Store #24685 in Liburn, Ga to be served a free 6in sub to honor our Veterans, only to find out that this location was not participating!!!!! This was not only a shock, but an insult!!!! I know that owners of your franchise have to meet certain requirements to own one of your franchise. It amazes me that our military's service allow all of us to be free and the oportunity to own a business in this nation & your franchises are not ALL particating in honoring our military today!! As the corporate office for Subway, YOU CAN CORRECT THIS! ALL of your franchises should participate or ALL should not. It should not be just some. Don't advertize a promotion to honor our military if all of your franchises are not going to particpate! I am very superised at corporate Subway for allowing this to happen. I just wanted to inform you of this grave insult to our military and my extreme dissatisfation! My husband will continue to keep you safe & free even though Subway does not seems to think its important enough to HONOR OUR MILITARY! Sincerely, Deborh Edge Wife of Capt. William Edge US Navy 770-978-0376 Robert Bodily 11/11/10 I recieved a email from EDD about a six inch sub for vetrans on vetrans day. after stoping at a subway in Riverside ca. and Bloomington ca. I found the joke was on me. needless to say I was hurt and disapointed, Same on you subway if your not supporting us vetrans get you name out of the advertizing for vetrans day Nick Xeros 11/12/10 Neither me or 3 of my friends could find one Subway location in the Cleveland Oh area that particapated in the free six inch Sandwich for Veterans on Veterans day. All of the stores either said "we are not particapating or we don't know anything about it". Good job of getting the word out Subway. You guys stink. You've lost my business. On the other hand Applebee's did an absolutely incredible job. Along with a free entree they provided a welcoming atomosphere for Vets that bordered on having a huge reunion. Special Thanks to a young lady named Jen, who works at the Applebee's in Avon Ohio. Your service and smile were incredible. I'm sure all the vets you served that day appreciated it. Keep up the good work. Missy Ebner 11/10/10 I just wanted to make a suggestion!! I see that San Fransisco is banning toys from Happy Meals! I think this is your chance to pull more people in to make better choices. I think you should start marketing cooler toys in your kids meals!! Advertise about it! When kids see these cools toys they are going to want to have your kids meals!! I personally don't ever buy happy meals for my kids just because they are so gross and unhealthy! My boys LOVE subway!! Just a thought!! I am praying they will make ALL fast food restaurants do this!! :) Jeanette burch 11/8/10 The subway at 4100 E. Colfax is the most unfriendly place the workers appear to givfe less of a damn the manger SIMON had no compassion when I called back up there to complain about my sanwich. I orderd a club and they didn't get ham nor cheese . When I asked what were they gonna do to make this better all I was told that I would hove to purchase another sandwich and when I asked for the District Manger I was told no. I didnt have to hac=ve another sandwich but he could have at lease offerd some sort of discount.Any jester would have been appriectiated serlina 11/9/10 1124 lawrenceville i attend this subway and the food was not go also the prepaing table was so nasty and i was not happy at with the food i had better i will never eat there aGAING IN MY LIFE AND THE PPL THAT WORK THERE WAS SO RULED AND I WONTED MY MONEY BACK FOR THE FOOD AND THE LADY REFUSE MY MONEY BACK THEY HAD BAD AND POOL SERVICE asportsmom 11/2/10 The subway in Downtown Flint, MI located in the University of MI Pavillion really sucks!!! Up until now, I have tolerated the food...which by the way is pretty good for s sub. But now, they have gone too far. I ordered a steak and cheese on a flat bread...and they put a few sprinkles of cheese on it. I'm so so serious...this is rediciulous. The manager said this came down from COrporate that they can only put a pinch of cheese on each sub. WOW....well i'm done with this subway. I'm so over it! Can you imagine a steak and cheese with a sprinkle of cheese...when they baked it for me the cheese looked like a bald wig...wow Lottie DeLosSantos 11/4/10 I was at subway in Wal-Mart Conway S.C.Nov.1st with my service dog.and the manager name is Jim, came and told me that nobody wants to eat around a stinking dog. I said my dog don't stink and she is a service dog. I showed him the reg.card for the dog, and he said, all dogs stink and for me and my dog to leave and not come back. I've never been so humiliated in my life. Cindy McDonald 11/5/10 I was at subway in Walkertown, N.C. last night (November 4, 2010) After working two jobs I was in need of food a wanting to eat healthy, I choose Subway. I did got to the drive through and place my order. After getting home and sitting down to have a late dinner only to find my sub on the hardest dryest bread I have ever had. It cut into the roof of my mouth and was so dry going down whike the bottom to the sandwich was soaked and soggy. Needless to say this was not much to look forward to after working 13 hours and not getting a lunch break so that I can leave in tome to get to my second job. While I'm happy to have a job and blessed to have two, I'm working two jobs just to keep the lights on in my house. It's not like I have the extra money, but since it was late and I have two jobs to go to this morning, I choose to eat out. My money is hard earned and I'm very selective when and where to spend any money other than to pay bills, I was very unhappy and still went to bed hungry. While I do love subway and eat there at lest once a week, I will think before making this mistake again. I couldn't take it back and sk for another one since I was already home and very tired. I'm not sure why this expeience was so bad, but I do hope that since Walkertown is a small but fast growing community, the service and food will improve. My boss treats me to lunch everyday, and many days that is the only meal I eat. Party due to my schedule. I;m sure I will not be asking to eat at subway any time soon. Hopefully, you will be able to look into this and make sure this doesn't happen to anyone else. Sincerely, Cindy McDonald P.O. Box 371 Walkertown, NC 27051 Angela Deutschman 11/5/10 Hello, I just got off the phone with your "customer service" representative. I went to the Subway store in Chapel Hill Mall's food court (as my co-workers and I do often), and used my debit card. My total was $5.11, it was taken out of my account as well as an additional $5.00. This is not the first time that this has happened and I am not the only person that this has happened to. The dentist I work with had the same thing happen, when he addressed it with Subway, he got an apology and a gift card. I would have just been happy with an apology. Instead I got a "there's a glitch in the system and it will "fall off". Well fortunately, I had enough funds in my account to cover the "extra $5 glitch special" that you are running right now. However, my employee Danielle did not. She got charged two separate charges from Subway at Chapel Hill, the second one caused her account to overdraw and she then incurred NSF fees. As an office manager, I find your "glitch" to be completely unacceptable and a little suspicious. I will no longer eat at Subway and I will let everyone know to only use cash if they do. I have worked in customer service since I was 13yrs old... I have always done everything in my power to please customers and rectify and unhappy situations. I am always saddened when I find that others don't always do the same. Your "glitch" cost my employee $63.00. That's a ridiculous amount to pay for a mediocre sandwich and poor customer service!!! kathy mowery 11/1/10 i ordered a 5 foot ham and turkey for my daughters baby shower there was 1 piece of ham and turkey 1 was so ashamed to serve it that my husband had to go to the store and get meat to put on it i wouldntbe embarrased. id a been better of ordering single foot longs for half the price id a got a hella lot more meat my god my daughter eats there 3 to 4 times a week its what she craves being pregnant so we know how much meat should a been on it its just awful i feel like i wasted 65.00 for that. Minnie 10/26/10 I've been calling the Subway in Freedom Ca (831)763-0583 all day today to place an order for a meeting we have tomorow and i had no luck - NO ONE ANSWERS - then i try to call corporate to share with them my concerns and guess what!! NO ANSWER!! i guess a custumer is only good in person- My next move is to go over to the freedom site when i get out of work and see what kind of custumer service i get then- i am expecting a five star service- i could also just try to change my boss's mind and order from somewhere else. :( bernadette dominguez 10/26/10 i visited subway in tucson arizona store # 45007 515 E. Grant Rd. tucson az. suite 101 this was the worse service i have ever had when i walked in i did not get no greeting no hi nothing, the girl behind the counter was taking a order but did not acknowledge me which it seemed very rude, only one customer in front of me i waited 5 min to get my order which was a breakfast combo, then i went to coffee machiene it was empty so i had to wait another 4 min very poor service, seemed like the subway employee did not like her job at all and to top it off the coffee was not good very strong i will not be visiting this subway again... Gwen 10/23/10 I stopped by Subway in WIndsor CA. today for a sandwich and was horrified to see the sandwich maker put the mayonnaise on THE MEAT and not on THE BREAD where it belongs! When I asked her about it, she said she was told "by corporate" to make sandwiches that way. WHAT is Corporate thinking??? Why put mayo on at all if your going to put it on the meat and not the bread? Fortunately she was kind enough to flip the meat over so the mayo was on the right side, but come on Corporate, don't change the natural order of things in how a sandwich is made! The sandwich itself was just okay, bread a little tough and meat just okay. dean unhappy subway customer 10/17/10 I am so unhappy with subway. My son has been ripped off twice by them. They have overcharged him twice, and want return his money until I pitch a fit. I thought they had to return your money when it was reported I have to go back down there tomorrow when the manager is there, to get his money back. This time they also ripped my mother off who is on a fixed income. She has to go back tomorrow to pick it up. this is a big inconveince and subway needs to pay for this. This happened in Denver nc, don't ever it at this subway. because it will happen to you. Subway Sucks!!! 10/17/10 I stopped at the location at Prosperity Church Road in Charlotte, NC on 10/2/10 and 10/10/10 at 10:00 am and they were not open either time, when it says on their door 9:00 AM!!!!! Both days the same gentleman was working and he blamed it on someone else, if you cannot be open at a certain time then don't advertise it!!! I then preceeded to call customer service on 10/10/10 at 10:00 am and filed my complaint, she assured me that they would get back to me ASAP...needless to say I have not heard hide nor hair from Subway and it is now 10/17/10...so I say Subway you suck and as I read the comments on this page I see that I am not alone in feeling this way!!!! Denise 10/14/10 STORE - NACOGDOCHES ,TEXAS SOUTH STREET SUBWAY.....my boyfriend ordered a bmt.....got home it turned out to be a chicken sandwich with hot peppers on it.......called the store and told the girl that we had the wrong sandwichs and she called us a liar and said the sandwich we had was what he ordered but on the reciept it clearly said charged for bmt! went to the store in drive through girl refuses to replace the whole sandwich as it had had a bite takedn out of it...then takes our reciept and sandwich and closes the door...we demanded or sandwich back if she was not going to make another one.....she was very very rude and came off as trashy in her attitude....i will never take my money or business there and i will tell everyone to do the same....we will be calling her manager AND CONTACTING OWNERS...GIRLS NAME AT STORE WAS LAURA. anonymous 10/14/10 i recently worked at a subway in sante fe texas and i have to say the management is crappy and they do not properly treat their employees right. i was hired on and they worked me two days in two weeks for five hours. not only that they didnt even send in my paperwork so my five i did not even get my check. they are lazy and they dont properly do prep, you are suppose to wear gloves anytime you are messing with the food products for prep but they dont and i didnt even see someone wash their hands before they did prep. i am so dissatisfied. i have actually worked for a subway in bedford, texas and they treated me wrong there too, first they didnt train me right and was having me close on my third day of working there. and then because they didnt want to train me they cut my hours to six hours a week. you know what i cant live off of six hours a week how can anyone do that, and to do it because they were lazy, i have to say i will never work or ever eat at another subway again and i have told many people to not eat at subway or apply there, you satisfaction should go to the customers and the employees. no one works for free. i am so upset i might sue the company for how i was treated. YOU GUYS NEED TO FIX THESE PROBLEMS OR ELSE YOU WILL LOSE ALL YOUR BUSINESS. Eileen Torres 10/14/10 Subway restaurants are usually franchises, therefore every franchise owner runs their business as they see fit and does what they want including treating their employees unfair. A friend of mine who worked for a SUBWAY franchise would work over 8 hrs per day and was not paid overtime. I have another friend of mine who works for another SUBWAY franchise and she lost her paycheck, they want to charge her $25 to replace the check, she barely makes min. wage and works a few hrs a day. Also, after working for SUBWAY over 6 months she was told she has to pay for her uniform, can these franchise owners do this, please respond to smnv4kids@yahoo.com John 10/14/10 I first would like to start off by i love subway very much well used to i will never step foot into another one again after my experience at the one in buckeye az off of watson and yuma rd. as walking into the store on the date of 10/13/2010 in the morning i was greeted with welcome to subway but with the ugliest face ever the lady gave me nothing but bad looks the whole time i was ordering the food not to mention the store was a mess the mens restroom had dirty toilet paper on the floor then i went to fill up my cup with soda and a coca roach climbed onto my cup. i will never step foot in another subway again Lyn 10/11/10 I was pondering over what to eat;At that moment an advertisment of Subway came on my t.v. promoting the $5.00 footlong sandwiches. I live with-in walking distance of your 2 restaurants: so I decieded to visit(no. 44433)which I'd never been. I was greeted with a, "Welcome to Subway" by the friendly employee. I placed my order for the $5.00 footlong spicy Italian sandwich;and to my dissapointment I was told that the offer had ended. So instead I ordered a 6 inch spicy Italian and a 6 inch turkey on wheat. The bread was hard the preparer was lightnon the veggies and the meat was sparing. The young man asked if I wanted extra meat for just a $1.00 more. I thought it funny because the extra amount of meat was the normaal portion on the sandwiches of the past. I went home with my undernourish sandwiches. My stomach was filled but my palet was not satisfied. I want be visting this one again. ): danette, rome ny 10/8/10 what is going on today my husband and i went to a subway for a 5 dollar footlong lunch, we could not get one till after 4:00 pm WHAT!!!! YOUR AD DOESN'T SAY THIS, not someplace i will ever visit again Sharon 10/6/10 I would like to take just a minute to tell you that one of your Subways is very poorly managed. My fiances daughter was robbed while opening the store a couple of months ago by herself. First of all any retail or fast food place always has a manager opening and closing with the employees just in case something like this happens. Second, what kind of store doesn't have an alarm system? My fiance also cleans the windows at that particular store. The manager told him every 4 weeks to clean the windows so he did. Then the manager said every 6 weeks to clean the windows so he did. Now he went in to clean the windows today and the manager, Mike I believe his name is. I don't know his last name. He waited till before my fiance came to clean the windows and cleaned them himself. This particular store manager is the biggest joke I have ever seen. He waits till my fiance's daughter goes off to college and then gets rid of my fiance as his window cleaner without calling him. My fiance has a business to run, he doesn't have time for this bullcrap. Besides the windows always look disgusting anyway. This particular store is on Main St. in Vancouver, WA. the one that got robbed. I will never eat at any Subway as long as I live and I'm telling everyone I know which is a lot of people never to eat there again. We were counting on that money today. DORENE SWORD 10/1/10 I WAS AT THE SUBWAY IN FLINT MI LOCATED ON COURT & CENTER RD. IT WAS ON 09-30-2010 @2000 HRS. THE MANAGER WAS HIGH AS A KITE!I MEAN THAT AND SHE MESSES OUR ORDER UP AND GOT MAD WHEN SHE HAD TO RE DO IT!SHE WAS SLURRING HER SPEECH AND WAS OUT OF IT! joanne P. 9/30/10 can not believe this store location is starting to close before 12 noon or not at all,seems to very poorley staffed owner does not give a ---- about this location i think some one should call health dept very dirty as well, what is the problem with these franchises i would never go into a subway if you paid for my food........ joanne p. 9/30/10 oh by the way the location i am speaking about is located on route 6 in mahopac ny so sad they should be closed for good............. George 9/30/10 Well Subway just lost my business, do you want to know why. its because they are running scam on the internet. i seen an ad, it said click here for free sandwich, so i did, then they ask me for all of my personal info, so i gave it to them,then i got this servey to fill out so i did, and then it trys to trick you into signing up for 9.95 per month for some rediculous alert on my cell phone. the screen wouldnt let me get out unless i purchased the alert. some free sandwich that was. i still want my free sandwich, or ill never eat at another subway as long as i live. george.fehringer@sbcglobal.net is my email address. you can emai me a free sandwich coupon there. if not i am raising hell at the corporate office and also placing you on the better business bureau and ripoffs.com. Laura 9/29/10 I visited the Subway on the corner of Mira Mesa Blvd and Camino Ruiz on 9/28/2010 and had a very difficult visit. The employee that made my sandwich as well as the employee that rang me up could BARELY speak English! I was embarrassed because I had to ask several times WHAT they were asking me!! It took me 3 tries to understand that the girl was asking me if I wanted it toasted, and several tries to understand that she was asking "debit or credit"!! I should NOT have to have such a difficult time ordering a simple sandwich! I hope somebody important see's this and is brave enough to NOT hire somebody that does not speak our Nations Language! Subway enployee 9/28/10 I work at subway so i know about all the things you all complain about, but let me tell you this. I work 9 hour shifts, during my shift we sell about 400 hundred sandwiches. We work on a collage campus. Subway Coporate is who you should be angry with , not the employees. By subway rule, we are only allowed two workers a shift, so how easy do you think it is to make sandwiches and bread and prep and boat meat and do dishes and keep everything completly clean, with only two people? I do not get brakes and we dont get to eat. Im 5 and a half months pregnant. I switched shifts in hopes to have less hours and be able to go to collage. Now i am in school 40 hours a week and i work over 40 hours a week. As soon as i get out of school i go to work. On top of all that my manager has a real issue with me, in my opinion its because of my pregnancy. So i found out she lied about paying me. She sent to her head office that she paid me for a certain amount of hours but then on my pay stub it was very much lower than that number. My point is, dont blame subway workers blame the poeople in charge. We all need jobs and we all need money. derrick 9/28/10 you get a below 1 because i hate you all im so sick of going to subway. it looks nothing like it does on tv and i always throw up after i eat it. i dont understand why you all don't just give up. it smells like mayoniase and its way too cold. the employees have an attitude problem and im sure you do too. goodbye. one employee told me if i didn't loose my attitude i was going to loose my ear. i believe she was referring to cutting my ear off. thank you have an aweful night. KATHY DEVINE 9/25/10 Hello. My name is Kathy Devine and I live in Golden Valley, AZ. I was driving on Route 68 and I noticed a sign COMMING SOON SUBWAY. I could not believe that no one from Suway noticed the spelling error. It should be coming, not comming. I took a picture. Please inform the persons who hang these signs to have someone spell check the sign before you hang them. I LOVE SUBWAY. I had to pass this along. 9/23/10 The pines boulevard store off of sheridan in pembroke pines florida is the cleanest store i have ever been too. The employees there are very nice especially Cathi Andre. She made a sandwich for me,and although I was a bit difficult she was patient and very well mannered! I am definitely going back to this store! Subway Employee 9/22/10 I am currently an employee of Subway in Pembroke Pines Fl, but under the B&R-WAY, Inc. I realize that Steve the owner does not know how to talk to his employees. He is rude and doesn't have the common sense to ask questions before charging into a place and demanding things. He supposedly watches his camera's yet certain employee's get away with much more then stealing and do not get consequences,while others suffer his horrible tone and harsh words. On three separate occasions, another co-worker did unthinkable acts; she got into a verbal altercation with her mother inside of the store and outside of the store in front of customers while she was on the clock, she had her husband and 2children there and even after the husband left her children stayed as if we ran a daycare, she clearly did not do her job the proper way because she always seemed to leave things for other people to do. When I started working there I wanted an opportunity to have a part time job while attending college, what I found was a company ran by a man who is unfair. They might say that life is unfair, but no one should work under these circumstances that I myself and other co-workers have endured. I am tired of his verbal abuse. Steve does not refer to his employees as equals but by calling them outside of their name, he called me an "idiot" and refers to me as though I am not one of his employees. Slavery is over and I would appreciate it if something is done! I don't get easily upset, yet there is only so much one can take. Like my manager says "A happy environment is a good environment", and this one is not! Courtney 9/21/10 I quit Subway and my boss, Kim Miller won't stop calling my home and cell saying very mean things and threatening me.... I'm on the verge of making a police report!! Anjanetta L. Bolden 9/21/10 I am a huge fan of Subway sandwiches. However, I have been really hesitant to order one since the company decided to change the cut of the bread several years ago. I have found several stores who are willing to cut the bread in the "old/original" cut (only in the Nashville, TN area). There are several stores that simply refused my request for the original cut, and others merely don't know what I am talking about. Therefore, I refuse to purchase something that I will not be pleased with. If I wanted a "taco" shell with my sandwich, then I would go to TACO BELL! I don't like the toppings falling out, then I prefer to order a SALAD! Corporate, change the bread BACK or give us the option to CHOOSE! Mindy Gross 4/10/10 I ihave one suggestion. I would have liked to buy a salad this evening and asked if I could also purchase a bread. I was told they do not sell bread. I wopuld suggest that it might be a good idea to sell bread if the customer would like to buy it. Thank you. Joe Mendoza 4/13/10 to who it may concern: after calling different places (Wendys at the same location, I come up with the name Ruben Gomez the manager the place Garden State Plaza while shopping at the Paramus mall N.J.One Garden State Plaza I-80 to 17 N. food cout the manager (Ruben Gomez)refuse to provide information store number and his name I had to talk to other bussines to tried to get information (Wendys) I was surprise by the attitude of this manager, first he was late one hour, he show up with his wife (apparently) she also work in that place, he was in a bad mood,very obset he said and treat customer with bad and violent attitud, when I told him that his worker open the place at 10:00 but he can charge because he doesn't know the code of the register and the procedures to open, he said that he will open when he feels liked and ready, "and so far I dont feel like open the store at all" quote hin in his exact words also he said, "there is many food bussines go and eat some place else I dont need you money" I said I will contact Subway customer service, he said "contact anyone I don't care" "get out of here, and leave me alone" in his words. I never felt so disgusted and sorprice with the terrible bad service, I travel all over the 48 states,and this is the first time I run across a low class manager is he related to somebody in the corporate office or what?. where this guy come from,did he ever attend a school or is he qualify to hold that position, I don't know why he is so bad temper and violent and care less about costumer servise we make posible to kkep Subway on bussiness, he supost to provide to us the customers, did he apply for this job or he just buy this place. Subways always stand by their hours of operation and their advertisements, why this men act like that. if you in the vicinity please drive I will tried some place else for a while avoiding Subway and also tell at least all the people that I come in contact,everyone that have conversation with me about this issue. I place my complain at B.B.B. and the customers affairs of N.J. any advice where else can I complaint I was a victim of a verbal attack and humiliated in front of my family all for giving my business to Subway after calling different places (Wendys at the same location I come up with the name "Ruben Gomez" the manager the place Garden State Plaza Joe Mendoza place of the issue (verbal attack by abusive manager) Garden State Plaza N.J. nelly jimenez 4/15/10 After going to 5 different subway locations in raleigh, nc, none of them had any bread and they had their doors locked during business hours. I will never again eat there. jonathan jernigan 4/15/10 The subways stores in raleigh, nc are the most sorriest place that you can go eat at. They advertise buy one get one free but none of the stores around here honor it, nor do they ever have any bread. What is really going on with them? They don't have to worry about me giving them my business ever again!!! deneice jernigan 4/15/10 Hey subways - wake up!! Why are your stores opening whenever they want, or never have what they advertise?? You guys are the worst ever!!! I am letting everyone I know not to buy anything from you guys. cora 4/23/10 my 17 year old son works at a subway. he is never off on weekends, has to close on the weekends, which i believe is not allowed, sells cigarettes and when he does request off it is either not honored or angrily asked why he needs a day off. i think the manager, DJ, should be fired. vimla loutan 4/30/10 I went to a subway outlet in Trinidad, West Indies (outside of Gulf City Mall)on sunday. I was appalled at what happened. The attendant asked what I wanted so I told her, she placed the meat on the bread & moved to the dressing section. She asked 'lettuce, tomato, sweetpeppers, onions?' I said yes to all. However each time she bent to reach the vegetables, she body would press against the sandwich (she was wearing a leather apron). I stopped her quite politely & pointed out what was happening. She became very sarcastic asking me what I wanted to do but b4 I could answer she started telling another attendant who became angry & looked at me, steups & walked out. I attendant made another sandwich for me. The cashier came over & asked what was going on & I told her......its very unsanitary & unhygienic for me to eat that she however understood what i was saying.....I eventually left but you can be sure I will NEVER return to that Subway Outlet again. Most of the attendants on the front counter are rude & disrespectful....the customer service is very poor!!!!!!!!!!!!! B. Hope 5/12/10 I visited (sent to) the store on 9th ave and 15th Street in Bessemer, Alabama to get an Italian BMT. I was very dissatisfied with my order. The sandwich includes salami, pepperoni and genoia ham. This sandwich had only pepperoni and ham on it. No salami. The pepperoni was cooked to hard and had none of the vegetables that I requested (lettuce, onions, peppers, pickles). Upon calling to the corporate office, I finally got a call back from the manager, Hugh, on yesterday, 5/11/10. Not once did he say I am sorry, how can we make it better. Just I am sorry would have been sufficient. Well, on today I called back to the corporate office and had the opportunity to speak with Sue who informed me that she had received a message from the Hugh, at the store, stating the issue was resolved. Sue did advise me that Hugh was not the owner of the store but maybe he was speaking on the owners behalf. She did say she could send it back over to the store and she did apologize for me not being satisfied. Can you imagine Subway being as large of organization as it is, and the stores can make your Sandwiches just as they choose after taking an order verbally from you and knowing what your expectations were. ***Nothing is done about it****** Please people, stay out the subway store on 9th avenue and 15th street in Bessemer. Because one sandwich means more than one satisfied customer. Corporate did not really care if the customer was satisfied. Although they told me that "Hugh" was not the owner of the store. B. Hope 5/12/10 The rating for this service is a -1. This rating is less than the poorest. I didn't change the rating on the above post. R. Nelson 5/17/10 I have eaten at many of your locations and rate the taste of the food very high. My concern is that you are serving HFC in your breads and several other items. I can not understand how you can advertise the healthiness of your foods and have not eliminated this additive. HFC is not a natural sugar and can cause weight gain through metabolism change. I am asking please remove this and many of us will continue to eat Subway when on the run, until them we will not. Sincerely Robin Nelson william m thompson 5/23/10 the tallassee alabama location is DIRTY. FLOORS,REST ROOMS,TRASH BOX,TABLES,WINDOWS. THE FLOORS HAVE NOT BE CLEANED IN WEEKS.. BLACK RING IN TOILET.. TRASH CAN BOX WAS RUNNING OVER AND SO DIRTY I WOULD NOT STICK MY HAND CLOSE TO IT. LEFT IT ON TOP ON CONTAINER. WORKER TOOK HIS CAP OFF AND RUBBED HIS HAND OVER HIS HALF BALL HEAD, SCRATCHED HIS DIRTY LOOKING NECK, PUT HIS CAP BACK ON AND WENT BACK TO WORK(STANDING AROUND) WITH EVERY TABLE IN PLACE DIRTY. CLEAN UP OR LOCK UP anonymous 5/21/10 I am so mad about the fact that all these years i have been going to subway and ordering wheat bread thinking that its a healthier way of eating and since subway is suposiblly fresh and good for you, im doing something good, I CAME TO FIND OUT THAT "WHOLE WHAT" BREAD AT SUBWAY ISNT REALLY WHOLE WHEAT!!!!!!!!!!! HOW SICK!!!! WHY LIE ABOUT IT THEN?????? IF YOUR GOING TO ADVERTISE AND SELL WHOLE WHEAT BREAD, MAKE IT REAL AND DONT USE ENRICHED BREAD AND HIGH FRUCTOSE CORN SYRUP!!!!!! I AM NEVER GOING BACK TO SUBWAY AGAIN!!!!!!!! LIARS! CANT BELIEVE I WAS GIVING THEM BUSINESS ALL THESE YEARS, I LET EVERYONE KNOW THE REAL TRUTH AND NOW ALL MY FRIENDS ARENT GOING TO SUBWAY EITHER, AND I'LL KEEP TELLING EVERYONE!!!!!! CHANGE YOUR MENU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! S. Lambes 5/23/10 The company that i work for recently moved to the Akron, Ohio area. Prior to moving we used the Subway in Brimfield, Ohio in the plaza (Not Walmart), and they were always pleasant, and it was very clean. With this said i am a regular customer as well as the 50+ co-workers of mine are. Now that we moved we started using the store on Waterloo road next to Wendys, in Akron, OHIO. I have been there numerous times, treated so, so, however on Thursday, May 20th, i have NEVER been treated so rudely and poorly at any place that i spent my money! The "lady" was so rude, i dont even know where to start! I can in and she proceeded to give me an attitude just from the minute i walked in, proceeded to act like i was a pest to her since she had to wait on me. I wanted a salad, and instead of asking me what i would like on it, she stood and stared at me through ever step! I ordered a roasted chicken salad, and she heats up the chicken and slaps it on my salad, whole! I asked her , can i please have that cut up? She says " I aint allowed to be cutting up your chicken" !!!!! I told her they do it for me every time i come in , she glares at me and repeats herself! That was it for me! I asked her if she was just having a bad day, and she says " Oh I AM FINE" ! I told her well, then i was going to give you the benefit of the doubt , but in that case, i dont appreciate coming in here and spending my money and being treated this way. She says "WELL THEN HAVE A NICE DAY", turns around and walks to the back of the store. I confronted the manager, and all he said was " I am sorry this happened" ! Needless to say i will NEVER be back there again, as well as the 50+ co-workers that i work with, and anyone i know! I have spread the word, trust me! I feel that this is a really poor reflection of your "Subway" name! Deniece 5/26/10 I went to the Subway at Penn Square Mall [Oklahoma City] for lunch. I ordered the new Chicken Salad on the flat bread and was thoroughly disappointed! I also asked for lettuce on the sandwich and when I opened the sandwich to eat it I noticed some of the lettuce was brown and wilted. Subway's new Chicken Salas is gross! The chicken tasted old and none of the ingredients were fresh. I only ate part of the sandwich and didn't finish it at all. Besides, why did you take away the wraps? That was my favorite thing and now they are gone. The employees were nice but the Chicken Salad was gross. I advise taking it off the menu. Misty Gutierrez 5/26/10 I went to the Subway store in Carmel IN on Monday. I ordered 3 footlong subs. I was charged the right amount for one, but the wrong amount for the other two. My husband said the commercial still says they are all five dollars. I called the store and tried telling the people there and was told that the two clubs were not on sale anymore. I asked why it is still saying they are and she said that they are not. I would like to know why they are still saying they are if they aren't? Alice 5/27/10 This is for theSubway on Manheim Pike, Lancaster County, Pa. I was appalled when the clerk came up to the counter to serve me: She had wire s in her lowwer lip! This certainly turned me off. I expressed my dismay and she laughed, making it worse because then I could see the wires in her mouth I think it is unsanitary and maybe even against the rules of the Health Department of the state of Pa. Kath y 5/31/10 I usually don't complain, but I can't let this issue go. I visited the Subway on Brentwood Road in Raleigh NC and was treated very badly. I am a busy professional and had a lot on my mind. I placed my order at the drive thru and paid for it. I drove away from the window a few feet thinking that I had been given my order. The manager yelled and I stopped and back up since there was no one else in the drive thru. The manager and the young lady at the window was very rude. He said you need to put your car in "d" like I was an idiot. The young lady took his side and said he was concerned that I might hit someone. The manager was a dark skinned gentleman and the young lady was in her early twenties with a ring in her nose. May I suggest Fred Pryor's Better Customer Service for your employees. I will never go there again and I will not have them cater any of our functions at work. dory 6/1/10 Well let me begin here i was in the store and saw some unusall stuff going on at subway on east main in torrington ct . well the manager is very rud to his workers he always keeps the cash draw open and iv seen him slip money in his pockets also an employ there was sick had a drs note and he decided trying to fire her and also let me add in she is pregnant do to that i think he needs to be ivestigated and the workers he has there are very rud and give durty looks to custermers also he pays people under the table please do something with this guy kamran hes the manager he thinks he can run all over theses girls its not far what happen to we have rights we live in america. thank you for your time Debra Moore 6/3/10 Terrible story, sad to say. At this location: 2813 Wade Hampton Blvd Taylors, SC on May 28, at approximately 1:45 in the afternoon... my mother, a senior citizen walked into Subway for a bit of water to take her medication. A frequent Subway patron, did not think anything of needing water there. Usually friendly, clean, courteous. Not this day. The lady who served her was rude and short with my mother and because she only wanted water treated her like she was wasting the woman's time. It gets worse. She was asked to pay 36 cents for the cup and mother questioned it but would have paid but when she asked if there was just a courtesy cup for her to swallow her medicine, the woman was so rude mother walked out. The woman who had made a cup of water was furious with mother, came OUT of the store to the parking lot and called mother a THEIF (she did not touch the cup or the water) the Subway employee told my mother NEVER to come back to Subway and took the license plate of mom's escort and threatened to call the police over WATER! I am horrified at this horrible customer service at this location. I did call 864-292-1997, this store. I explained this to the manager and gave the date and time. No apology was given. I did feel that he agreed this was no way to treat anyone but there was no apology and no feeling of any action that would be taken. What could be expected? At the bare minimum I would pull my crew together and do a briefing on customer courtesy at all times. I would also expect a good manager to identify who was working that station on May 28, 1:45 pm and have a bit of a chat with her. This is beyond unacceptable and I am ashamed of this Subway. My mother was going to pay for the water if not for the attitude of the clerk, she simply walked out after being mistreated. Who on earth chases after a senior citizen and harrasses them like my mother was treated? NO service industry should allow such behavior, it is completely unacceptable and ridiculous. I would like VERY much to hear back that SOMEONE heard this and will look into it on our behalf. I doubt much will come of telling the manager as he did seem a bit indifferent though he agreed it was incorrect behavior. My name is Debra Moore. I live at 4032 Wintergreen Blvd, Columbus Ohio 43230. My number is 614-551-5693. My mother plans to write you I think she is so upset. She was in SC visiting my sister and family. She has just returned and told me and I am writing today to share that even though the stores are individually owned, one bad apple DOES still spoil the barrel. Knowing this makes me want to never patronize any Subway again. And I will tell everyone I know how my poor mother was treated. So yes, one bad encounter can lead to bad business across the board. Shame on this Subway store. I hope you contact them and kick their butts for this. Terrible story. nadia alexander 6/7/10 I LOVE SUBWAY, HOWEVER I WAS FIRED FROM SUBWAY IN DETROIT BECAUSE I SPOKE UP ON MY $7.00HR. JOB IWAS TOLD ITS NOY MY BUSINESS AND WAS FIRED.I WILL TRY TO TAKE LEGAL ACTION. 313-316-2194 nadia alexander 6/7/10 ALSO THIS STORE IS OPERATED WITHOUT A LISENCED MANAGER. Aurora 6/9/10 We are the regular customers of subway in FL(impressed with good service) for 3 years and recently moved to NM and continued to buy subs. Being vegetarian, we prefer a foot-long stuffed with Soy/veggie patties. For the past 5 visits, we were charged $6.25 for each foot-long plus tax. Asking the employee the reason for this extra charge (Foot-long supposed to be $5),we were told that the veggie patty adds over the $5.Why do they charge extra for the veggie patty as it is as same as stuffing meat into the sub? He was so rude and never made me ask further question. Now-a-days the size of the sub is shrunken and not fresh at all. I could hardly find the any of the veggies inside. The vegetarian patty was kept in the meat section. I was so disappointed on seeing this every time even after i indirectly insisted him not to do so.He never smiled at any one. I am hating subway just because of their service. Too BAD!!!! Sprite 9/6/10 Yeah. Jimmy Johns sells loaves of bread for 30 cents. Why not you, Subway? Diana Martinez 9/6/10 I wanted to tell everyone that the Subway at the TA in Big Spring, Tx is the best Subway I have ever eaten at.We recently moved here from Carlsbad, New Mexico and are big Subway fans. Until recently that is. We use to go to the one in town on Gregg Street, but the staff there is always so rude and the store is very dirty and the bread is horrible.The air conditioner doesnt work there either. A friend suggested we visit the Subway at the truck stop one day and although i am not a big fan of truck stops, I decided to give it a try. What a pleasant surprise! Not only was the store very clean, the entire staff was very friendly and fast. The assistant mgr name was Norma and the other employee was Jaycee. I didnt catch the other ladys name, but was told she was the mgr. She was cleaning tables in the dining room. I am so glad I listened to my friend or I would have never visited this store. Who would have ever thought a truck stop would be a great place to visit? From the moment we walked in the front door, we were greeted and treated like they were glad to have us there! Great job guys! Keep up the good work! BILL CROSSEY 9/7/10 I VISITED A SUBWAY SHOP IN MADRID SPAIN ON TUESDAY SEPTEMBER 7 2010.I ORDERED MY SANDWICH AND ASKED FOR DOUBLE MEAT.THE GENTLEMAN THAT WAS MAKING THE SANDWICH GAVE ME 8 SLICES OF TURKEY ON A 30 CM BUN.EVERY OTHER TIME I HAVE BEEN IN THERE IT HAS BEEN 16 SLICES.WHEN I QUESTIONED HIM ABOUT IT HE ADDED 2 MORE SLICES AND BECAME ANGRY WITH ME SCOLDOING ME IN SPANISH.THIS IS NOT THE FIRST TIME I HAVE BEEN THERE AS I COME TO MADRID ABOUT 4 TIMES A YEAR FOR A TOTAL OF ABOUT 6 WEEKS.LONG STORY SHORT THIS GUY AND I BELIEVE HE IS THE MANAGER WAS TRYING TO RIP ME OFF. I WILL NEVER VISIT A SUBWAY SHOP EVER AGAIN BECAUSE OF THIS PERSON. former subway employee (lockland,ohio) 9/7/10 Hi I am a former subway employee. I am writing just to inform subway corporate of some very illegal things going on at the Lockland Subway Cincinnati, Ohio 45215 on cooper Ave. I became an employee may 5, 2010 and soon started having numerous problems. Two employees that I worked with are getting paid "under the table". One of these employees is currently on unemployment and is not suppose to work over 20 hrs however there is no way for unemployment to know she is working more because the manager pays her anything over 20 hours "under the table". The other lady works any were between 40 to 70 hours a week at 8.50 an hour, ALL paid "under the table". Along with this, there where several times that I caught my manager watching porn on his personal lap-top at work along with smoking cigarrets in the dining area. After being called many hurtful nasty names by another employee I told my manager I was contacting Subway corporate, 2 days later I was let go. I believe this has to do with me saying I was contacting subway corporate and telling people of how temps on food is never done by day shift(they simply make up the temps) and how bread is sometimes left in the cooler to thaw for more than 24 hours. I really would like some sort of action to be taken because I am currently looking into a lawyer. Erika Ramos- Quincy,MA 9/7/10 I was an all time subway client. I remember going when I was like 12 with my dad, I am now 25. Today, I made a visit with mmy son whom also loves subway. I bought him his favorite sweet onion chicken teriyaki sandwich. Everything was going well until he takes out this thing that I pretty sure was some kind of a bone about an inch long out of his mouth while cheweing his sandwich. I freaked thinnking gosh, my son could have swallowed that and the story I would be telling would have been different. I approached the manager and he just brushed me off and continue speaking with the other employees. I didn't even get an apology from him, all he said was there aren't bones in our chicken. I am not so sure i would want to go back to subway. Katie Alston 9/8/10 Today I went to subway on my lunch break at 100 van buren st. in little rock, arkansas phone : (501)666-0151 and I ordered my sandwhich i couldn't help but notice that the resturant smelled unsanitary and that my sandwhich bread was old because i happened to notice it was really hard and when i called the store about it the manager and his employes didn't know how to be polite over the phone and gave me a difficult time. j catlin 9/8/10 You need drive thrus. Midwest-il. laura gillespie 9/15/10 this subway store in aurora colorado is so gross they dont clean it they had a rat running around in it and when it finally got killed it was left in there for at least a week before someone finally got rid of it the store manager sometimes cant be reached shes either at the bar getting drunk when shes supoese to be working or at a casino when shes supose to be working and has other employees working for her she dont do her job and someone that did do there job they fired them cause he was going to college to better them selves how can they do that?when when you want a sandwich sometimes the bread is so hard you can break it over the counter as well as there cookies.There soda machine had mold growing in it and they didnt do anything when someone complained about it this store is located at 3725 north peroria st aurora colorado subway employee 9/16/10 lets see well the boca greens store in florida off of 441 the manager is rude, wrights the girl that closes every night for the most stupid things, the owners they are no better the husband is so rude he DEGRADES YOU and the whife she doesnt listen to anything her employees say, and another thing they dont like to PAY OVER TIME eaither and oh yeah they dont give you tips at the end of your shift for that day also. its kida bad when a Subway employee is saying this. Corporate please look into this ASAP. upset 9/19/10 Every time I go to the Machesney Park Subway in IL. I witness the manager either heavily leaning over the prep table text messaging, talking on the phone, eating or yelling at her staff in front of customers. First couple times I just figured everyone one has a bad day or two but after enduring this experience several times i will not go back to that subway. On one occasion I even mention to the dedicated employee that was assisting me with my decision for purchase, "she's going to get carpal tunnel if she keeps that up." I think she is a very lazy and rude manager from a patrons perspective and I would not employee manager that displayed these types of behaviors on such a regular basis. Billy 9/12/10 They opened a brand new store on coachman and US19 in Clearwater Fla. the store is clean, most of the people are really nice. The problem is there is one girl there that some wrong with her ear, this thing is about to bust, she really should not be working around food. We really love subway, but seeing some thing like that. i really hope this manager see's this. This store is in a great location right across from a wal-mart super center. I have heard alot of people talk about the same thing. So please until she take's care of this problem, we will not be back. i have also put this in the news paper. Just to get the word out. B. wolber 6/9/10 In our neighborhood we have a subway. The kids in Fort Thomas keep it in business. We loved going there until my son was threatened. A group of boys left football camp and walked up to subway, as they always do. They ate their subs and had drinks and cookies left. The manager came out and threatened to call the police if they didn't leave. They said they were finishing up eating.. She said cookies don't count. They were afraid the police would come up and run them off. They had to walk to the swim club to call and let me know they are not at subway. I went in and talked to her and she said she was trying to run a business. She will definitely run a business right out of town. She is rude!!! I told her I would report her to the police for making threats. She said go ahead they are two blocks away. She will ruin the Subway in Fort Thomas, Ky. When I told some parents the story at our baseball game some of them said that she was rude to them. Her name is Lisa Poracky. She should be fired! Tim Thornhill 6/10/10 I went to the Subway on 7th Ave and Osborn in Phoenix Arizona and the manager was the rudest man I have dealt with at a subway. I ask for a foot long Veggie sandwich, the manager ask me if I wanted the meal, I said no but he still charged me for the meal. I told him that I did not want the meal and he told me that I did tell him that I did. I was so confused that I ask him for a refund and he told me no. I go to subway at least three to four times a week. I can not believe that I was treated like so rudely. D.Merritt 6/13/10 I forgot what street we were on but, I think it was the subway near 438jct. in Orlando Fla.Please for the safety of everyone don't let your workers work alone . The guy that was working was really doing a good job, no great job .Their were to many people for one person to wait on but he was doing his job well . He should never have to work alone I dont care how the economy is at anytime. He could get sick or even get robbed .What about the going to the bathroom . He might need to refil product or something . I felt bad for him. carol 6/14/10 I wrote a complaint on Subway's website about one of their stores where I work and specifically said NOT to relase my name and phone number to the owner. Next thing I know the owner is calling me on my cell! Seems Subway released all of my personal information to him. vince barth 6/16/10 have patronized the local subway on a weekly basis so i thought i would try breakfast once. worse experience in the world of make believe breakfasts. i purchased egg & cheese for a co worker and western for me. within one hour both of us were running for the bathroom. i dont know what caused it but i am not going to give it another chance. Kim 6/16/10 I would like to start by saying that I truly do love Subway sandwiches. And, all subways are not the same. Two in particular are the worst. They are located in Arlington, VA, one in Ballston Common Mall and the other is located on Fairfax Dr by the 7-eleven. They are owned by the same person. His employees are the rudiest employees that I have ever encountered at any subway that I have been to. They are all foreign and speak the same language. I had stopped going to the one at the mall and was happy when the one on Fairfax Dr. opened. That was until the rudeness occured and I asked for the managers number and they gladly gave it to me by saying "His name is Suresh and he is the one who also owns the one in the mall," What can you do about this? I have complained to him before and they start talking in their language and I feel that it's a win-lose situation. They continue to be rude because, they know that he is not going to do anything about it. I don't think that I will be giving them any more chances with my business. If I do, I'm sure to get the same rudeness as before. It's obvious that subway does not have a customer service training course for their employees. carolyn mitters 6/17/10 JUNE 17, 2010 today my family came to the alachua,fl subway approximately @ 1pm for lunch... the store was unbelievably busy & my family & i stood there in a very long line for quite sometime...people were talking on how bad the store was on the timely manner because there was only 2 employees in the front but, you can hear voices in the back of the restruant.im not understanding why you all hire so many peole but, dont have enough help. but anyways,as the line proceeded to move forward i was greeted by a lovely lady who had black hair and was wearing a red shirt.this nice young lady made all of my family's subs then she moved on to the gentleman's next to me.now this is where my compliants come pouring in.i didnt appreciate this other young lady that works there which had on a green shirt and brown hair dangling...she came out to the front with a box & the other young lady in the red asked her nicely to come help make some subs & the young lady in the green rudely said,"jenna you know the rules bob only wants to people in front at all times and two in the back"! well, the young lady in the red then turned around to tell the girl in the green...we have a line to the door we can use some help. then the young lady in the green said well im sorry jenna like i said we have truck you can go home if you dont like it its not like we need you. my husband said that the lady in the green was very unprofessional,bad-mannered,& disrespectful to her own employee & i took that offensive. and to top the cake i went around the corner to grab some chips & two girls in the green were verbaly abusing this poor girl in the red & i heard them calling her a stupid "B_t_h"!!! the poor gir in the red ran out crying on her phone pouring her heart out to im guessing a supervisor saying she was embarrassed & humiliated. now some actions must be done because i will never step foot in that subway ever if i see those two young females in green working. do you hire employees straight out of prison??? because thats the feeling i got from those two...now my husband would like to know what was so important in the back of the restruant that the young ladies in the green coulnt help out the young lady in the green & a very polite gentleman in the front? hope all goes well & maybe you should rearrange your staff...hope all is well to the poor girl!!! -mrs.mitters Donna Fuller 6/18/10 I went to the Subway in Higginsville, Mo. store #7553 and ordered 4 adult sandwiches and 2 kids meals. We also bought cookies. After sitting to eat, the kids asked for their toy. It said there was a bag with the kids meal - now, as dumb as that bag is, it should not be an issue - but have you ever tried to convince a 5 and 6 year olds of that? I asked about the bag, and the manager informed me they were out of bags - why wasn't I told earlier? The woman was rude and said that if they wanted anything it would have to be an item from the kids menu - all of which they had. I said can it be chips? and she gave me a dirty look and walked away. According to the reviews that I have read - this sort of behavior seems to be the norm - I can't believe you can run places like this and expect the public to put up with it. Do you ever contact these people and let them know that you care? You may claim to have the best sandwich, but do you care about how it is sold? teressa shaw 9/2/10 Hi my name is tess i work at the subway in centerville and i have been working there for the past two years and i loved it till we got this new maneger she is unfair and favortistik she lets other employees that she likes get away with things that know one els can i had resentlly gave her my two week notice because on 9/1/10 i got sent home because i was making a platter that was do at 11:15 there was two other employees working with me and tomatos and green peppers where still to be done one of the asst. manegers stoped me to tell me to do the tomatos when there was two people doing green peppers so i got mad but i did the tomatos anyways the asst maneger then called the maneger she came in and asked me what had happen so i told her what happen and told her about the two people doing green peppers and said you dont need two people doing green peppers one of them could of did the tomatos she then asked me if i had suggested that to them i said no,now they all know that two people dont need to do green peppers so why should i have to tell two asst. manegers what to do when they should already know what to do i realy loved working for your company but because i feel i was miss treated i felt it was in my best intrest to give my two week notice.I just thought you would of liked to know how your employees have been getting treated,and its not just me.Thank you teressa shaw Kevin Jones 6/18/10 Ok, I'm tired of going into Subway Stores and getting looked at like I'm from Mars when I request chicken on my pizza. I did not invent the chicken pizza, though I wish I had. But today, not only did I get the "look", but they refused to put chicken on my pizza. They even called the (Owner/Manager and why they weren't at the store at the busy lunch time is a mystery to me) to ask if they could put chicken on my pizza and the Owner said no. But I have previously been to this location (Belle Terre Bvld., Reserve, LA) and gotten the "look", but also got chicken on my pizza and have been charged three different prices at three different times because they don't know how to ring it up at the register. If there is not a key with a little picture of a chicken pizza on it, they don't know how to ring it up! And now for the good news, when I go to the Subway located at the corner of West Esplanade and Loyola Drive, Kenner, LA, I am greeted with a smile, even when I asked for chicken on my pizza, they ring me up with a smile each and every time and it cost me the same amount each time, $5.71 including tax, a great price for a great pizza that I got to build my way (and yes I do include healthy vegetables on my pizza too!). I guess the old saying of "the customer is always right" has gone out the door in this economy - when you would think in this horrible economy that you would not be turning customers away, but trying to please them (within reason of course - and I think chicken on my pizza is very much within reason - but I guess not everyone at Subway agrees!) Kudos to the staff and the Kenner location and thumbs down to the Owner of the Subway on Belle Terre, Reserve, LA, which I will never again step foot in. And if Subway can afford to turn away even one customer, over a $1.00's worth of chicken, more power to ya sista! Lori Aziz 6/18/10 I ordered a foot long steak and cheese, with pepper jack cheese; i got home there was no cheese on the sandwich. I then called the albert lea, Minnesota store on main st, asking why there was no cheese on the sandwich, all the manager could say was the new girl did it when she was the one who prepared the sandwich; and there was nothing she could do about it: and they had a bad night, so was my sandwhich........I dont think i will support your store again.........HEY QUIZNOS WHERE You AT!!!!!!!!!!!!!!!!!!! 8/24/10 I was very disturbed when visiting your Subway located in Milford MI on Milford Rd on Friday, August 20th. The girl was very cold and rude from the beginning to the end. When I confirmed her name, she then apologized stating her mother past away the day before and she was not given her time off. If this is true, how cold can an employer be???? Debbie Wolfe 8/27/10 As shown in this list of reviews, all that is ever written are the bad things. Well, my review is regarding store #10164 in Dayton, Ohio. Everytime I enter someone "ALWAYS" says "Welcome to Subway". The entire staff is friendly and happy to take care of their customer. The restaurant is always very clean and the food is very fresh. If for some reason they run out of an item, (doesn't happen much at all) they apologize and that is an A+ in my book because you just don't hear that phrase anymore from any restaurant!! I have been to many of the Subway's in and around the Dayton area and I "WILL ONLY EAT AT THIS PARTICULAR STORE". Your staff is doing a remarkable job and I felt they should be commended for all the effort they put into making this store successful. CONGRATS GUYS!! J Kooper 8/30/10 the subways in our area are par at best, my issue is they have gotten rid of the orchard chicken salad my only real reason for making a special trip to subway the local indy's are much better and cheaper. Why would I go back when they get rid of the one sub they have I like. FYI for all those raising hell about bad subways 1. they are all franchise'es and you get what they can afford they have to own at least 2 to make a living wage and to run two they have to work 80 hour weeks and hire minimum wage workers.2. the bread is not freash baked it is par baked meaning it is baked 1/2 way and fisished in the store. 3. they wil open a store 3 blocks from another because they don't really sell food just franchises 4. the little guy up the road may buy his bread but he slices his meat and veggies fresh in the store and really cares more about you business than the corprate people at subway the people that own the francjise do care but have limited time to help or make it better it's a sad situation of the big guy living off the little guy in america Erik Von Parker 8/31/10 Went to subway twice now in the past month. The first time i went the doors were locked and a sign was posted saying they had no bread, an employee told me he was on his way to another store to get some. The Second time was about 10:30 I wanted a tuna sub on itilian herb and cheese, not only did they not have the bread i wanted they didn't even have any tuna made. I used to recieve friendly customer service at this location but now the staff is very unpleasent when i walk in and do not great me like the used too. Monroe St. in Sylvania, Ohio Peggy 6/24/10 The store in Palmetto,GA has a new manager who is very rude. They have started cutting down on the the ingredients. A sandwich used to be full of meat and veg, now it is pitful. It's really bad when the bread is thicker than the completed sandwich. As soon as you walk in you are not greeted with a hello from him, his first words are "ready to order yet" and then all thru the process he will tell you to hurry up. This maybe the way it is done in India, but not here. This store is convient to my home, but I would prefer to drive out of the way to get better service. Can someone please look into this? Scott Potter 7/28/10 Until now was one of your best customers. Usually eat 2 foot longs in one sitting. Did it for years. Started working again in my home town (Stuart Fl.) after a short retirement from fire service. 2 subways in our town. NOBODY in either speaks english. NEVER have seen one spanish speking customer in either store in the last four months since I started eating there. I remember when it was a great place 8 or 9 years ago. Customers 95% white ehglish speaking and 5% afro american english speaking. We all help each other communicate with these hispanic workers. Could not even get 4 quarters from this lady the other day for my newspaper. A customer gave them to me. You GOTTA do something about this. Am going to sell my stock too. SHAME! Not anti hispanic (am anti Illegals) but puuullease learn to speak the language if you take the job or go back to the groves. Sierra Bradford 7/28/10 I am very disappointed in Subway's policy of not allowing meat substitutions in their "build your own breakfast" promotion. I wanted to order a egg, ham, and cheese on flat bread for breakfast. However, I do not eat ham so as a healthier alternative I asked for turkey instead, and was denied the sandwich that I wanted. This policy should be changed quickly so that Subway does not lose any more costumer loyalty over this issue. Mrs. Professional 8/19/10 I visited the Subway in Warner Robins on Russell Parkway to order sandwiches for my family. The girl who just waited on a customer, handled cash and did not wash her hands before attempting to prepare my food. I asked her to wash first and she did but attempted to put on the same dirty gloves she handled initially. I have requested the managers name several times and they refused and I have been hung up on too. Makes me very disappointed to see how some people who are paid to work are so sorry! Thanks but I will cook at home from now on! Plain nasty service. Art locrie 8/21/10 I.m a former marine and I would like to report about the racial behavior going on in a subway in Chicago.My Muslim friend works in this subway and when she filled out the application it said there will be no discrimination against any one .Because of Ramadan my friend is Fasting and ask for a certain time for her break so she can break her fast and the lady manager who's name is Patricia told her ;Do not rub your religion on my face'.And next day she gave her a long list of prep like 5 containers of Tomatoes ,3 containers of green peppers,onions and cucumbers each plus 2big container of TiryakIchicken ,strips and steak respectively plus two pkts of TUNA while taking the customer in two hours while she was chatting on the phone and pretending to be busy.On top of it she kept insulting her in front of the customers and then she sends her home within four hours .Either the Headqauter take an action or I as a US citizen will take this matter to the court. ki 8/22/10 I thought after a few years i would try the Subway shop close to my house to see if thing ever got any better. WORSE!!!!!!!!! Usually no bread and/or brown lettuce, totally unacceptable. The store never opened on time, an hour late, come on now. The excuse was the last person working must have a hang over and the place was a mess with again NO BREAD!!!!!! This time I was sickened, There were small children behind the sandwich making counter putting nthere nasty grubby snot ridden fingers on everything. I'm calling the health boad today. DO NOT EVER GO TO THE SUBWAY ON FOREST ACROSS THE STREE FROM THE DART BUS TERMINAL IN GARLAND TEXAS!!!!!!!!!!!!!!! Billy C 7/29/10 You need to hire people with a hire than 3rd grade education. You know with all people out of work you think you could find some decent hard working people with some frickin sense. And bye the way start putting some meat on your sandwich, its a joke what you try to pass off as a sub. Bernice 7/29/10 I will never eat at the Scottsburg Subway again. I went in there today to get my 4year old son a kids meal, Subway on there way out!! And you will have no one to blame but your self. And after reading all of the negitive responses on rudness not having a stocked store and lets not forget the rudness it will happen before long.I am going to spred the word from Scottsburg Indiana to lousville Kentucky and further. Don't Eat At Subway!! Sharon Bard 7/30/10 Wednesday three of us stopped in for lunch at your store in Williston Fl on St Rt 27. We ordered our sandwiches and the young girls making them were very helpful and cheerful. When I got to the register the lady was abrupt and to the point of rudeness. When we got to the table I commented on her attitude and both of my friend said they experienced the same treatment. I know we can all have bad days but when you deal with the public you need to leave your personal problems at the door. I have managed a Steakhouse in past years and if one of my employees treated customers in this fashion she or he would be written up. If it happened again it would mean dismissal. I noticed that I did not get any mayo or dressing on my sandwich and went back to the register. I asked for some oil and vinegar. Instead of a pleasant response she rudely asked “Well did you ask for anything?” That did it! There was no excuse for this woman’s behavior. I asked for her name and she responded that it was Stephanie and SHE was the manager! I have never written a letter like this before but I must say I will not go into that store again! The is a store on St Rt 26 in Trenton and the staff there is always bright and cheerful. I go there often. I sincerely hope that you address this young woman on her attitude. If this is her normal attitude you will not have many repeat customers at this location. If you would like to discuss this further you can email me at sjbard@aol.com or call at 386-935-0655. Sincerely Sharon J Bard boo 7/31/10 Today I was at the subway in wellsburg, West Virginia to get lunch for my family. I was very up set to see a employee standing in the door way smoking a cigarette and blowing smoke out the crack of the door. When I walked in their the tables were dirty and it smelled like a bar. There was nothing clean about the place, so I left and I will never go their again. Rejoyce 8/3/10 I visited a subway in Fort worth, Tx on Hulen and Risinger today. There were flies everywhere. The food was not covered and the yound lady taking orders were swatting flies off the food and attempting to serve. Flies landed on bread and she would place in back in the bread rack. She was not even paying attention due to talking to another co worker. The food was dry and the covers were laying to the side. I was DISGUSTED and told her no way I did not want to eat there. Please observe what others serving your food is doing cause they're not. amanda slavens 8/4/10 The subway located in Wal-Mart on West Broadway Columbia, Mo is a very unpleasant place. I was there today and there are flies buzzing around and landing on the food. There was no one in sight when I first got there. Finally someone came out from the back. She was not a "happy camper" and did take my order. The cashier was also in the back and she finally came out in a "huff" and the cash register change maker wasn't working properly...anyway, I don't think I will get food there again... AA 8/5/10 On 08/04 I went to subway in sugarland Tx which is next to HWY 6 and 59South at lunch time only one employee was working and also at the same time he was on the phone.When it was my time to order i order the food and came back to. I spend all of my lunch time just to get my food it took so long. I well never go back to subway at lunch time. Didiama Ra 8/11/10 I am a Subway employee, and cannot figure out any other way for my concerns to be expressed. I have been a Subway patron for years prior to my current employment with them. I understand that Subway is a franchised business and not all owner's are the same. But this situation to me was unacceptable. A customer comes in and I guess she knew the owner, while carrying on a convo with him, she was upset first bc we didnt have the type of bread she wanted, so she was hell all the way through. When it comes to the end when I am getting ready to cut her sandwich, she said somthing that I could not understand. I was asking her in the most polite way to repeat what she'd said, and she hollered and threw a tantrum 3 times. My "Boss" who was standing right next to me ignored the whole show until I responded. When the customer was asked what the problem was She smirked with no response. He then cashed her out and she left.He asked me what happened and I explained thouroughly. I feel as if I was unprotected and unsafe in the workplace. Would he have known what was going had it been a robbery attempt ? or would he have ignored that like he ignored the other situation. All i'm saying is, if he doesnt care about his employees, how can he care about the customers he serves. All of it goes hand in hand. If you take care of the people who are responsible for the success of your business....then u remain successful. Right ? So if there are any Franchise owners who are reading this, Please think twice before u bite the hands that feed u! phyllis 8/12/10 Everybody should be on the same page I recently visited one of your subways location in vinning Ga area and was told I couldn’t buy a kids sandwich without buying the whole meal, now I have been to this location and bought just the kids sandwich and never had a problem, I’m just wondering if a franchise have diff rules than cooperat stores are do they all follow the same guide DJ 8/12/10 My daughter and I visit your Independence Store and the sugar Creek store in Missouri and am fairly always happy with the visits, sometime well most time, more times than not they are out of something....which is okay I guess.... However today I called the 911 Noland Rd store to see if they delivered and the phone was answered by an african american man and He just said, "Subway" very harsly, so I said "WOW" do you all deliver, he said "NO" very harsly and I said "you know what buddy you don't need to be answering the phone that way and acting like an ass" carmen 8/5/10 IM A CONCERNED ABOUT THE SUBWAY THAT IS ON WASHINGTON STREET CLOSE TO I-70 IN JUNCTION CITY KANSAS ALL THE PEOPLE THAT WORK ON THE DAY SHIFT THEY ARE RUDE AN AN VERY DISRESPECTFULL TO THERE CUSTOMERS AND EMPLOYEES THERE WAS ONE WOMAN BY THE NAME OF RUTHANN WHO IS VERY CONCIDERATE AND POLITE TO ALL THE CUSTOMERS AND HER CO- WORKERS. BUT THE OTHER 3 ARE VERY RUDE PLEASE CHECK INTO THIS RIGHT AWAY THANK YOU VERY MUCH!!!!!!!!!!!!!!! Dwight Smith 8/7/10 I'm not particularity a fan of Subway. I was driving with my wife today and went past a new Subway store near my home and their was a guy standing out front with a sign " All Foot longs $3.99 today", so we turned around to try out the new store. Ordered a 12" Flat Bread. Was told that Flat bread was not included at the special price. So we left. Nowhere on the sign did it mention Flat bread exclusion. I won't be back. the store was at 15th and Independence in Plano TX Michigan 6/29/10 My daughter went to a Subway in Dyer, Indiana. While standing in a long lunch line the computer broke down. Now it seems in this day and age there would be a back up plan. Apparently not - and while they frantically tried to fix the computer the girls continued making sandwiches. Now what you have is 30 people standing in line waiting for sandwiches already made - and not paid for. When they figured out that the computer was not a quick fix - they took all the people with cash and gave them their sandwiches, AND THREW THE REST OF THEM AWAY! - the sandwiches, not the people. Not only is this poor management - my poor pregnant daughter who was starving saw her sandwich tossed in the garbage! Just seems like there could have been a better solution! Jimmy Johns - here we come! Sue Copeland 7/2/10 My name is Sue Copeland and i live in Vinita ,Ok . I was just at the Subway in this town around 2:15 this afternoon , i walked up to the counter to place my order when a young man walked up wiping his NOSE on his arm . I told him to just forget it and I WAS NOT going to order anything for i saw him wiping his NOSE on his arm and he thought that it was funny . I walked over to the manager who was sittng at a table on the computer and told her what had just happened and she too thought it was funny . This Subway dosen't care how the store looks , there is always dirty tables , dirty floors , trash hanging out of the trash bins , the restrooms are always dirty and the smell will make you want to throw up when you open the door and when you tell someone who works there all they do is just laugh and walk off .The empoloyees who smoke , do so by the drive -thru and when they return inside they smell like stinking cigerette smoke , don't wash their hands before putting on gloves . I think that the Subway in Vinita, Ok needs a surprize viist from someone at Corporate Headquarters to see for themselves how they treat people and how they keep their store clean . Thank-you Sue Copeland Lawrence M. 7/8/10 I went into the Subway in my neighborhood in North Tempe Arizona and wanted prvolone cheese on my foot long Tna sub. the lady told mre that the chese was extra and I told her that I have been going to subways and that I have never been charged for cheese. She told me it was 40 cents extra. I was hungry, not looking for an arguement with my food preparer. So I got the cheese and paid the extra money... In the meantime. a group of people came in of Mexicain desent and she said Oh. Hello my people, and tried to not wait on me and wait on them, but they just looked at her funny and told her to wait on me. Now you are advertising customer appreciation mounth and 2 dollar 6 inch subs, but do not say limited variety or only certain types of subs. I went into this same store and wanted two two dollar 6 in Tuna Subs and was told only Meatball and cold cuts and maybe something else, but they would not honor the two dollar 6 in sub.. Your advertising is misleading and I am filing a complaint with the AZ attorney Generals Office.. and I have over 3000 friends on facebook.. Anthony 7/8/10 Where can I get a sub that looks like the ones featured in the tv commercials...there appears to be at least 4 slices of properly cooked bacon..{NOT BURNED TO A CRISP]Avacado sauce...ample amount and at least 3 slices of turkey etc. I live in the Northwest side of Chicago...60646...I don't mind paying for what is advertised...a store in Niles, Skokie, Glenview.or Chicago would be fine....tokay9595@sbcglobal.net Rebecca 7/10/10 I used to work for a subway. My manager fired me for 'verbally assaulting a co-worker' and for 'insulting her on facebook'. Subway has wonderful food, they are very uptight about how their food is stored and take temperatures every 4 hours. I loved working there. Management is lacking a high end though. She used the fact that I had a complaint filed against me for 'the customer having to repeat themselves', I told her I was deaf in one ear, had short term memory loss, and clearly stated that I couldn't be accountable for any complaints filed in that way because it is medically recorded. I overheard the boss and another co-worker talking after closing in the back about how the boss needed a good excuse to fire me, "What ideas do you think.. I don't like her.. let's see.... ". I was appaled! Not more then a day after overhearing the two I got fired. THis was lame and made me so depressed to the point of sleeping all day. Getting FIRED for something I would never think of doing! I was unjustly fired because of my managers high school mentality! Subway is a wonderful place to eat, but I would never in my life go back to the subway Greg [ the owner ] owns. Airway Heights- WA Bob S, 7/11/10 I was running late for work one morning, remembered the subway com, about breakfast, so I knew there was one a few blocks from my work. So I tried it, The mega, adding onions, bell pepper, and tomato, it was gteat! so much so that I now go there almost every morning, I go to the one in Newbury Park, Ca. But I now have gone to several others, when I'm not near that one. I found some differances, it really maters how much care the person takes in making the sandwichs. Edwardo, at the Newbury Park location, really doe's a fantastic job, even in placing the onion, bell pepper, and tomato, so ther is some of each in every bite, making it a wondereful breakfast experiance. Also Yolanda, at the victory and tampa location, in the Sanfernando valley, makes them good as well, so I recomend to all who can go to those locations, and enjoy....I've tried the other ones, but the MEGA is my favorite. Plus they just taste healthy, like a omlet in your hand. Sean S 7/12/10 I must say it truly is the store that makes the difference. I travel a lot and I went to most subways in a hundred miles of little rock ar and I always get the same thing. Even tho I get the same thing, I realize that some stores take short cuts with the fresh veggies...I do not go to the stores that cut the veggies paper thin and only put 6 pickles on my sub..if I ask for extra and they put ONE extra on there...that is crazy. I have my FAV and always go to the ones that dont seem to be paper cheap. All in all...I only go to subway for my FAST FOOD...thank you subway !! Mr J 7/12/10 We went to the Subway that is connected to the Saulet Apts close to Tchoupitoulas St (New Orleans, La) My wife asked for salt and pepper. The guy said "We don't have any" the other worker said "I think we have some in the back" and that guy (worker) then tells her "They won't die without salt. If they do, there is a graveyard across the street." Disgusting attitude. When I asked him about it he says "What I said doesn't concern you" What a jackass. unknown 7/14/10 I visited the Subway #34790 in Birmingham, AL. The manager was that was on duty 7/14 around 11am very rude. She became upset when I told her my food was not right. She threw my sandwhich to the line prep to fix. I then told her that I did not want it after she threw my food. She then started to use profanity while other customers were in the store. This was a bad experience and customer service reflection of a leader of your fanchise. Please address a value customer concern. Felicia 7/15/10 To whom it concern: I visited your Subway resturant in Brighton, MI on Grand River and US 23 @ 2:30 pm. There were three female employee's working, the girl that made my sandwich was zoned out and didn't make the sandwich correctly.She was a new employee and didn't know the menu. The female employee that was helping her explain what meats are on the sandwich was very rude and was beside herself that she was having to help a customer. So, I let that go but as I was leaving I was making my three drinks and the older female employee was standing behind me with a crate of stock that she was waiting to put away. She was picking up and setting down her stock like I was in her way. I was ready to leave as I collected my three drinks and bag of sandwiches in my two hands, one of the lids popped of. I picked up the lid and placed it on the counter. I turned to leave and the Female employee said in a rude tone "oh I will get this trash for you the trash can is right over here by the door." I didn't say anything I just left. However I did feel like dropping my three drinks in the floor and throwing the lid away. She could have cleaned up that mess if she would have preferred. I understand that there was other trash on the counter besides my lid but to resolve that problem you need to install a trash can in the counter by the drinks. I've said my piece and I know this won't go anywhere but to resolve my problem I will never eat at Subway again! Brian Dreyer 7/15/10 The food was good. The guy who took my money acted very nervous, sweating a lot. He said my change (from my $20) would be $13 +something but when he actually provided me my change it was $12.87 (or $12 +something). I asked for a receipt and then he became visibly upset. He banged on the cash register a couple of minutes complaining and then gave me a receipt that showed $0.00. Then he wrote in amounts with a pen and said they included tax. He said they had to get that thing fixed, referring to the receipt printer. But it did work. I think he just zeroed it out. I scanned the receipt if you'd like a copy send me a note, me email is below. Store #13723 Austin TX I felt like I got ripped off - maybe I didn't - but I felt & still feel like I did. To even feel that way is bad enough. Good food or not we all have choices. I choose to eat at establishments that provide accurate receipts. If the printer is broke I want a manager out front making me feel comfortable. Unless you can make me feel otherwise I will not be back. Regards, Brian bwdreyer@yahoo.com Theresa 7/18/10 Went to the subway today in midwest city, oklahoma (inside wal-mart) after grocery shopping I promised my daughters they could have an icee. I have a 10 and 3 yr. old. Every Sunday when we go grocery shopping they get an icee. We always ask for a little plastic cup (Awater cup) for my oldest daughter to split her icee with our 3 yr.old. The worker behind the counter refused to give us a water cup and said we would have to buy another icee. REALLY? Come On! Carey 7/19/10 I was in at the Subway in Dayton Ohio. It is located in Moraine. The one off of Springboro Pike 741. This store just opened up like 3 months ago. I will never go back. What happened to "Hello How Are You Today." Subway really knows who to hire! I walked in, thought of what I wanted to order and total silence. I was doing all of the talking of letting him know what I wanted. The only thing that came out of his mouth was the total of the food. He did not even say "Thanks for stopping in." You corporate people REALLY need to do something on my issue. You lost my business!!!!!! MB 7/19/10 I have a general comment. Your real estate representative in Dallas (the Dalton Gang) are too aragonite and don't treat the potential Franchisees right. The staff perhaps think they came from God and everyone needs to knee down in front of them. They do not respond to telephone calls or emails. When you submit every thing they ask for you don't get a response from them. You call and leave messages but no response. I have been trying to get some response from them for months now. Subway corporation deserve better than that. I believe the bigger and better you are the more humble the corporation should be. Aragonite has no place in common people's heart and mind. Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7   Page 8   Page 9   Page 10   Page 11   Page 12   Page 13   Page 14   Page 15   Page 16   Page 17   Page 18   Page 19   Page 20   Page 21   Page 22   Page 23     Write A Review For Subway Corporate Headquarters Note: This is not to be used to contact Subway Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Subway. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

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