4201 Marsh Ln Carrollton, TX 75007
(972)662-5400
Reviews For TGI Fridays Corporate Office
Marilyn Thompson  | 2/3/12 |
| I was very upset when I came into TGI Fridays at Sam's Town Hotel & Casino in Las Vegas this afternoon and found out your waitress, Krista and your manager told me that your company did away with one of the best menus "Chicken with Broccoli with gravy over bake potato." I really enjoyed this particular food. I hope you will put in back on your menu. Marilyn Thompson Las Vegas, Nevada | |
 | 2/3/12 |
| I have never heard something so ridiculous as to when I walked into the local TGIFridays in Mechanicsburg,PA store and came to find the best male bartender I've ever had the pleasure of being waited on by.. WAS GONE. He was gone because a man clearly old enough to be served a beverage ordered a drink and turned out to be an undercover lcb agent. So Brett was fired on the spot. Haven't you people ever heard of second chances? And to add fuel to the fire the jackass general manager made Brett finish his shift out, clean the bar, and then he was asked to leave and never return to his job. There are very few friendly and efficient workers than Brett and a few of his other good friends that are employed at Friday's... Way to take a part of their family away. Maybe he general manager THAT NEVER CARDS ME SHOULD BE FIRED. I am 22 years old and look like I'm about 16 or 17. I have been there so many times where he did not card me and has no idea who I am. But Brett who has worked there for probably four or five years gets fired after one small mistake? Is the policy as Fridays you have to look forty or older to not be carded? I hope justice can be served here, this is absolutely absurd. I know that I will NEVER EVER STEP FOOT IN A TGIFRIDAYS EVER AGAIN. | |
| Rani Hilderbrand | 1/29/12 |
| I have been coming to Fridays and even recommending it to friends for years now. I, myself, am a waitress for an OSI company and am very familiar with this industry. Nobody likes it when a group comes in the hour before close but its our job; thus, we deal with it and provide the best service we can. I will NEVER recommend to TGI Friday's on Rockville Pike again! this was the most appalling experience i have ever had at a restaurant. the bartenders gave us great service and my complaint is not against them. i was with a group of other servers and we had just gotten off work when we decided to come in and eat at the bar.the meal went fine, food was good, and the drinks were good. At the end of our meal an aggressive white man who (and i seriously intend no sarcasm)we all thought was drunk came and yelled at myself and another lady with our group that we had 15 minutes to finish our food an "get out" while nursing whatever it was he had in a styrofoam cup. we were already sorting out our bill and packing our food to go so as not to be a pain when this guy came by. the guys with us even scooted closer to my friend and i because some weirdo was yelling at us and appeared to be picking a fight with a patron behind us. Then, to top it off he and an old man start screaming like they are looking for a fight at all the patrons to drink up. Is it really necessary to encourage people to chug their alcohol and then get out and drive home? way to be responsible. these men were aggressive as hell and were even goading people into a physical altercation (which we all stared at in shock and were afraid a fight would break out)out when they decided to start taking cups from peoples lips and tossing them over the bar like animals. the only time i have seen people act this reckless and belligerent is when i've had to deal with drunks camping at my own job and picking fights. these so called managers took full beers and dumped them out in front of customers while goading. this was childish behavior and i cannot believe it is tolerated by your company. i will never go back to that restaurant nor recommend it again. these guys didn't listen to a single thing their customers had to say and sent a full bar of angry people storming out while their bartenders sat by looking like they hated simply being there. we paid our full bill even though three tall beers and a margarita were tossed out and our coworker was shoved around like we were kids in a school yard and had a margarita snatched from his mouth as he way drinking from the straw! are you serious! it was ridiculous! | |
| Ashley Holmes | 1/7/12 |
| I am at store 2311 and our server Megan Ward has made me a new loyal customer for TIGI Fridays! This young lady has made my dining experience so awesome!!! Thank you Megan! Because of her, my food tasted even better because of the level of service this young lady has provided for me! I think someone should do something special for her for showing me ,the customer, that I am important to her! Thanks again Megan, you rock!!!! | |
| summer love | 1/5/12 |
| I will never go to a tgi fridays again. Service was very poor plates never removed from table waiter forgot about us. Very rude. Found a piece of hair in our cheesecakes that so happened to match the bartender's hair Color. Piece of hair had obviously been placed in cheesecakes from how it looked. Manager took of dessert when she should of just taken the whole bill off. When you find a piece of hair in your food that simply shows the lack of customer service they have. I work at a restaurant and had just gotten off of work and gone out with some friends. Worst night and dinning experience. Never again. | |
| Sad to say | 12/24/11 |
| I am a employee at the Kenwood Fridays. We all love our Manager Amy. However we see that everyday and I have personally walked in on Cocaine being used by her. Really this is no surprise to all the employees as this has been going on for years. Even at the other positions she has had . Problem is sometimes it is stil on her nose and she is greeting people, I fear that this will offend people when her nose is always running and if she is not careful to wipe her nose. Maybe drug testing at Fridays would not be a bad idea. I had a customer approch me and question the fact she seemed out of sorts and I had another gentleman ask me if she was a cocaine user. bad business. | |
| John Fallon | 12/21/11 |
| I used to visit TGIF for many years, whenever I was on the road, and it was a good place to eat and enjoy. It has been a few years since I last had the pleasure so I was most interested when you started building a new one in Bayonne, NJ. However, it has been a major disappointment. My problems all appear to be corporate policy and decisions. I was seated in a booth for two, where the table appeared to 2X2 if that. I haven't seen a table like that since the old night club days. It was so small a drink was spilled trying to get everything of the table. I had a Ham Melt, although I don't know why you call it a melt. It was so loaded with mustard I couldn't taste anything else and the ham was so salty I had to stop eating it. The noise in the dining area I could only compare to the inside of a Hard Rock Cafe. I could not have a decent conversation with my wife seated 2 feet away. It wasn't the people it is the acoustics of the room. My wife noted that there were no Christmas Decorations and asked the Manager if you ever decorate for Christmas. We were told no. I guess that goes along with your obvious attempt to modify your famous name "Thank God It's Friday" has been reduced to Fridays. I have to wonder who is making these executive decisions. In any case Bayonne has so many great local restaurants and the other chains like Houlihans are fully decorated, festive, and the management goes way out of their way to make sure you are enjoying your meal, that I would like to make a predication. After the novelty has worn off and the people have experienced your restaurant, you will not see much business from the local people of this city and will have to depend on transit shoppers for your revenue. I can't see you statying here too long. | |
Youlanda  | 12/15/11 |
| I love going to Fridays, I take my childern or dine with family and friends often throughout the year. On yesterday however when I dined with my youngest child upon leaving I requested a to go order for my older child I paid cash for our meal and was trying to pay for my daughters meal with a debit card. The waitress brought the card back did I have another card becasue this one did not work. I ask how much was the meal she said $12.98, I then told her I didn't know why becasue I knew I had as least $14 on that card. So I gave her cash I wasn't planning on spending. Today I'm checking that debit card for recent transactions and the exact amount I had on the card $14.62 was debited from that card. So I paid cash my meal and the to go order, plus a debit. So my rate is going down until I get a refund and an a apology from that waitress. store# 0130. I still love Fridays but this can't be happening to your faithful customers. thanks | |
| TAMMY GORANSON | 12/16/11 |
| TGIF in valparaiso, in used to be a great place to go. However lately they are out of food. French fries, shrimp different condiments even toliet paper for bathrooms. Those poor servers are having to explain this to customers some of whom get up and walk out. No one (while I was there) took it out on servers. These poor kids are expected to sell gift cards or be wrote up. So we can't give you half your order but do buy a couple of gift cards. That manager needs to be escorted out and tossed on his butt. Obviously he doesn't know the first thing about ordering supplies. | |
| RickJohnson | 12/10/11 |
| My significant other and I went to TGI Fridays last night and had a remarkable time. (17427 Colima Rd. Rowland Heights, CA 91748) We were celebrating our anniversary, and I wanted the night to be perfect, and the managers Tony, and Sherrie, the server Jacqueline, and the awesome hosts, allowed our day of reflection to feel like a spring love story movie. I was enamored by their courtesy and professionalism. I was overwhelmed by their excellent customer service and jovial attitudes. Our date went better than I could have ever expected, and I wanted to let the corpoate headquarters know that this staff was amazing! This is going to be a location that we frequent and one that we will tell friends and family members about for years to come. I appreciate when someone goes the extra mile, to make me feel comfortable and is compassionate to my needs. This experience is one that I will cherish the rest of my life! Thank you TGI Fridays! | |
| Mrs. Flores | 12/6/11 |
| i wish that i could give o stars beacuse it was the worst thing that hapend to me and my husben ,we whent out to dinner on december 6,2011 to tji fridays and will waiting for our food to be brought out to us we notice that there was a roch walking down the wall tours the tabole and worst of all with an egg it was so discusting that we couldnt stay to eat. But thats not all wen we told one of the buss boys about it he saw the roch as well as we did he told us just move to the other tabole, So we told our waitres about it and she quickly whent and told the manager i was very but very disapointed on the way that the manager hendale the situation. HE TOLD US I DO APOLOGISE FOR THE INCONVENIENCE LET ME MOVE YOU FROM TABOLE. SO I WOULD NEVER EVER EAT AT THE PLACE EVERE AGAIN AND TRUSE ME IF YOU WOULD LIKE TO EAT WITH ROCHES WALKING AROUND WITH EGGS THEN BE MORE THEN WELCOME THE RESTURANT IS ONLY 5 MINUTES AWAY FROM THE ORLANDO INTERNATINAL AIR PORT ON THE STREET TG LEE BLVD. | |
| a.cont. | 11/25/11 |
| I WAS an employee for the TGI Fridays in Lake grove, NY for a year and 3 months. In that year and three months i dedicated my life to that place to try and get the location EYS validated. ALWAYS in the NPS reports i had many compliments and promoters NEVER any complaints and detractors. Until this past tuesday the new NPS report comes out and i had 3 complaints for things that usually do not happen with me. I did not refill 2 cokes fast enough for one table, i fotgot to drop off appetizer plates to another (OOOOPPPSS IM SORRY YOU ARE NOT THE ONLY TABLE I WAS TAKING CARE OF AT THE MOMENT). And last i did not prebus 2 plates off another table which upon me going to the table to ask if they wanted to try any of our desserts they said WHILE still eating their cajun shrimp and chicken pasta and jack daniels ribs with about 9 ramekins of jack daniels glaze that i glady retreived everytime they wanted it, "can we have the bill?". SO like they had asked i brought over their bill as they are STILL munching on the food. HOW THE HELL AM I TO PREBUS THOSE DISHES IF YOU ARE STILL EATING OFF OF THEM?!?!?!?!?!?. Anyway, i go into work this past tuesday (yes the tuesday right before thanksgiving AND black friday a huge money day) and my general manager asks to speak with me. Well speaking with me ended with the words "i think its time we part ways" as she tries to hold back tears of regret. I am sorry but if you are about to cry because you had to fire me then that means you are making a terrible decision and you know it, but that wouldnt be the only terrible decision she has made. I would like to express that my termination was UNLAWFUL and wrong. I received no warning, had only 1 write up which was NOT discussed while she was firing me and those 3 mistakes are mistakes made by EVERYONE EVERYDAY. You might as well just fire your entire staff you sad excuse for a general manager with lack of knowledge in every aspect of the restaurant business. | |
| Liz | 11/19/11 |
| Wow!! I have not had dinner at TGIFridays since the change in design. Since I was provided a coupon, I decided to go and have dinner. My husband ordered the JD chicken strips and I ordered the Turkey burger. The "famous" JD chicken strips had changed fro full size chicken strips with the seasme seeds and slaw to MC Donald chicken McNuggets and slightly burnt!! Terrible!! You Need To Change the Strips Back to how they were!!! For 9.99, that was A Huge RIP OFF!!!!! My Turkey burger was not made with care and put together with a wilted lettuce, old tomatoe and hardly any type of dressing! The sweet Potatoe fries that were in the side were, literally, not more than 10!! Terrible!!! Fridays, Brea, Ca.. Your change in your signature foods are going down the tubes!! Please make changes to correct this, quick!!!!!!! | |
| Stephanie Pisarski | 11/14/11 |
| I have only had TGI Fridays twice I was on the email list and receive coupons. My brother mentioned yesterday lets go have late breakfast lunch there so I agreed. We arrived there and were the first customers. I than asked the server about my coupon that i had online it said if I purchased two beverages and one entree I could get one entree free. She also stated I could not get things from two places on the menu if I used that coupon which I said was fine. When she came back to take the order my brother stated I would like the two for 10 deal and she said I wouldn't be able to use my coupon I stated I did not understand if we were two separate checks and he was paying for himself and his daughter and i was paying for myself and my two boys why is that an issue. She said the computer doesn't allow it I said so we literally have to sit at two tables even though were paying separate? She said yes. So I had to switch options with my oldest son and I had now purchased A drink that I wouldn't drink.So We than stated ok we will all do the 2 for 10 special.And ordered two kids meals. I asked to speak with the manager who came over and said very frankly we only allow one promotion per table and that was it. lol Ive never ever heard of such a thing if its two families paying separately! So out food comes and I was unaware the mashed potatoes came with cheese so I didn't eat them I also received vegetable medley which was squash and something else. I wish when the girl was listing these off to me verbally after me telling her i haven't eaten here in years that these items came this way so i didn't eat my sides I ordered the same steak as my brother and oldest son when it came to my plate it was bloody so I ate part and couldn't stomach the rest I asked for it to be recooked and for the bills.She than asked us what kind of desert we wanted I said I didn't want desert I wanted the 2 for 10 we all did and stated that she said oh you ordered items off the wrong part and that's the 3 for 16.99 seriously!!!!!!!!!!!!!!!!!!When I kept saying 2 for 10 and my brother as well you never once corrected me and now your telling me I read the menu wrong well no shit ive never seen the menu and explained and relied on you helping me! So needless to say I left spending 60$ When I had intentions on trying the restraunt and using some sort of deal option for myself and two small boys. I will not go back that was very bad customer service ive never experienced that ever and I am a restraunt manager!. | |
| Carole | 11/13/11 |
| My husband, myself and another couple decided to go to TGIF's for dinner last night. We have eaten there many times. I always order the Cobb Salad but of late, it has been less than adequate. However, last night was the worst. It used to be served on an oval platter, now served on a dinner plate. I got mostly lettuce, the tomatoes used to be diced, I got a total of 3 cherry tomatoes cut in half to make 6 pieces, the bacon was always crumbled, now I got a slice broke in half. The egg was usually grated, now it was a whole egg cut in half. I refused the bleu cheese and they usually substituted cheddar cheese, well not last night, no cheese at all. The avocado was always sliced and nicely placed on top, well my tiny piece of avocado was tucked under the plain lettuce. It looked like it was put together by someone who had no experience or just didn't care. My friend got the cheesecake, which should be served at room temp. hers was frozen solid!! We will probably not go back any time soon if ever. What happened?? We used to love going there for a night of relaxation and getting out but now we will have to find somewhere else. BTW, it was the TGIF's off McKnight Road in Pittsburgh, PA. And one of the websites say 3 dinners for 12.99 but ours had it for 16.99, are they not all supposed to be the same??? A very disappointing night out! | |
| J*Sizzle | 11/13/11 |
| I am an employee of the tgi FRidays in Orange Park Fl and we recently had a new GM take over the store who is as incompetant as a haitian dishwasher. It started out with him grading a bar test of mine and me showing him that the answers he marked wrong were in fact right and in black and white in my hady dandy bar book. Today he put me on leave for a credit card transaction that went wrong. The problem originated when the customer who ghettoly complained about the price of ciroc vodka and the fact that we dont carry nuvo vodka as she seen in her favorite music video mislead me how she wanted to split the checks and then tried to pay with two credit cards with insufficient funds then eventually paid some cash to make up the difference. At the end of the transaction there was only one copy of the receipts that printed out...the customer kept both of them. Today the manager accused me of lieing about the credit card slip that he couldnt find. This is rediculous because the other barttender and any other employee that has delt with a credit card with insufficient funds knows that there is no second copy printed because it wasnt a complete transaction. | |
| | 11/11/11 |
| We went to TGIF for per my daughter's request for her 8th birthday and after numerous attempts to inform the staff and even our own server that she was celebrating her birthday no one bothered to come and sing for her. I guess no one seemed to care but for a child her birthday was a big deal. My husband contacted the manager and he seemed to have the same attitude. What a huge disappointment for my daughter. We really use to like this place and eat there often but after this we will be taking our business elsewhere. | |
| Frank Remmell | 11/5/11 |
| I am writing to vent. Until recently I was an employee of TGI Fridays located in Victor, New York. I worked for TGI Fridays there from April of 2010 until October of 2011. I feel that I was an dedicated employee and that I showed that by always being there when I was supposed to be and was always on time for my shift, unlike some of the opening managers! I found out at the end of July that I was relocating and attempted to arrange a transfer. I feel that due to very little to no communication from those responsible,I was not able to transfer and am now without employment and benefits! | |
| thomas smith | 11/6/11 |
| ot really sure what has happened to TGI Fridays, but it has become, what I would refer to as, institutional food. Nothing particularly good and the only thing that seems to stand out is the poor service and inadequate staff. The last several visits to our local TGI begins with a greeting at the host/hostess stand that is on the same plane as one might receive at the local funeral home. After which, we are seated by a dolt who escorts us past scores of very accommodating tables, which are vacant, to seat us either by the kitchen, or at a table that is configured as a booth on one side and chairs on the other. The reason for this is to seat us in a table where there is an active server, however we often find that the server has been over committed and does not have the bandwidth to cover another seating. Our recent visits have several common denominators: First, the staff is not proactive, which means we have to request everything from flatware, to napkins, to drink refills, removing unused/used glasses, appetizer plates, serving dishes, etc.; Second, the food... warm and mediocre-shrimp that is over cooked and stuck to the shell, kids burgers with an over toasted bun, on a kids meal, no less! Most kids are missing teeth; why not serve a kid's meal burger on a nice soft bun? Why are the condiments so inaccessible? Perhaps, the answer lies in the fact that it allows the food to cool further, while we await the twice requested condiment. Third, we expect more. Fridays used to be FUN! What happened? We could tolerate a few miscues if the atmosphere was as advertised, or even better yet, like it used to be. I remember a time where, no matter where you went, Fridays was consistent and fun. I am not suggesting that it was be the be all and end all, but rather an enjoyable, festive and GOOD place to dine and hang out. When I was in college, there was a Fridays just a few miles form campus and we went there a couple times per week. Did it just get too big? Is it difficult to find good personnel? Or, is it more profitable to understaff, provide lackluster food, a tired ambiance and turn a table quickly? How about this... Provide a happy greeter that welcomes you, gets you seated and initiates a process where the CUSTOMER is treated as a valuable guest. The process of doing this would create a repeat clientele. Be proactive and sell the customer something that drives revenue and pleases the customer need. Believe it, or not, but you can actually run a profitable business by supplying a customer need. Instead, what happens is, under service, over charge and retain a limited and infrequent customer base; which, of course leads to further limited staff, inexperienced help and a further disillusioned customer base. Let's get back to the basics, guys and gals. There was something that TGI Fridays was doing right, which made it profitable and supplied the resources to build out new markets (probably to the extent that it was over committed, but let's not digress) and I recall that time in Fridays timeline. What would it take to peel back the layers of corporate excrement and get back to the core business that built the Fridays empire. My kids often watch a SpongeBob Squarepants episode where the Krusty Krab is purchased by a restaurant chain called Crabby O' Mondays. Red and white stripes and manufactured food with lots of marketing and no substance. Sound familiar? | |
| Richard from NJ | 10/30/11 |
| Wayne, NJ Willowbrook Fridays= HORRIBLE customer service, Obviously they do NOT read this blog or care at all.Worst customer service, ribs were cold and TOUGH as nails. My daughter ordered the kids chicken kebabs and they were MISSING from her meal! Side salad missing, all on top of being made to wait to 15 minutes for pickup. When we tried to call to alert the manager, we were on hold for a Full 15 minutes, then got hung up on. If you enjoy being taken for granted and being mistreated, THIS is the place for you. | |
| R. Pierre Saffold | 10/23/11 |
| I visited a TGI Fridays in Atlanta Ga. on Camp Creek Dr. where i enjoy dining when i get a oppurtunity. Today i brought a coupon i recieved from a family member that was in the sunday paper to redeem, and was told it was a corporate deal and could not use it at there location. In theses times you would think they would be receptive to specials or coupons they put in the sunday paper. Thanks For Not Using your own coupons. | |
| Terry Schwartz | 10/18/11 |
| #2 WORST RESTAURANT IN AMERICA: TGI FRIDAY'S Grade: F We salute Friday’s for its smaller-portions menu; the option to order reduced-size servings ought to be the new model, dethroning the bigger-is-better principle that dominates chain restaurants. But Friday’s menu is awash in atrocious appetizers, frightening salads, and entrées with embarrassingly high calorie counts. 1,660 calories 75 g fat (26 g saturated, 1 g trans) 3,050 mg sodium | |
| Tim | 10/17/11 |
| One of the worst Resturant I went to this location in Woodbridge Va First of all I think the Hostess She hardly can speak any English She seems to me to be illegal working at TGIFS I think that's what they do hiring illegal so they can work for less $$ with high attitude I believe Her name was( Sophia Lopez ) 2nd thing the food was smelling so bad We decide to leave and never ever go back to TGIFS Sucks | |
| Connie | 10/10/11 |
| Terrible service in grrensburg ,pa. And food was steak was hard and not cooked as we asknand it was cold along with the mashed potato was of money and time and not a nice birthday dinner !!!!!! | |
| Margaret Farren | 10/10/11 |
| I was so disappointed with my dinner last night at your TGI Friday's in Washington PA. I was in the mood for Good Wings and FRench Fries. What I got was 9 pieces of chicken nuggets or popcorn chicken. It certainly was not WINGS they were boneless chicken nuggetts something you wopuld get at McDonalds. I chose the Parmaeson/garlic and they were just regular fried chicken. The waiter did not say we have chicken nuggets and don't have Wings. I was charged 10.59 cents for the chicken and charged me 2.50 and something for fries so my meal was over 12.00 for this meal which seemed like a children's meal from mcdonalds. It was totally unacceptable My husband chose a hamburger which was delicious looking and for less oney. I was so surprised that you would serve such a meal and say it was wings. I was very disappointed. | |
| Ron Forston, In Dallas, Owner Cutz Barber, Beauty, and Nails | 10/9/11 |
| I watch video cameras all over the world, and every day key into one on Earthcam, said to be located at 46th and Broadway, which shows sampled videos of your signage. But I have been watching this cam daily for months, and the cam no longer shows the front of the restaurant, but part of the interior of a business just down the street, I believe. The camera is just on the other side of a store that always has postcards which they bring into the doorway, when they are open. The front door is just the other side of the phonebooth, with a small newspaper machine directly in front of the doorway. The camera for the last couple of months has shot across the intersection to the square, but last week some scaffolding was erected,, and the camera was turned into their store. People all over the world are looking at trash, scaffolding, and an occasional taxi live, in HD, thinking they are going to see The Friday's in Downtown New York, which should be the flagship of the chain. (Love The Friday's Hwy 20,Dallas) | |
| Craig Carlson | 10/7/11 |
| TGIF San Jose Costa Rica is a rip off. The corporate office should fly down here and see for themselves. $16 for a a cheeseburger and fries. The last time I went in there I was seated and even though they were not busy I left after 5 minutes because I didn't even get acknowledged. Additionally, there were 3 employees standing at the door doing absolutely nothing. Why didn't the guy who seated me get me my drink or make sure the wait staff knew that I was there. Labor is supposed to be cheaper down here. How can prices be higher here than in the U.S.A. TGIF headquarters needs to come down here and fire the manager and give the better employees some customer service training. Additionally, the excess employees need to be laid off and then they could lower their prices. The pricing really upsets me because not only will Costa Ricans not go to TGIF in the U.S.A. when they visit, but they are also getting the idea that Americans are rip off artists. | |
| Yalonda Trigg | 10/6/11 |
| HORRIFIC HUMILIATING EXPERIENCE!!!!! DALLAS WEST END by night MANAGER and off duty DALLAS POLICE officer!!! My husband and I frequent west end restaurants TGI Fridays WAS my favorite place to go!We arrived last night and sat @a table in the bar area he ordered 2 margarita's w 2 shots the margarita's were brought out about 10 minutes after the drink melted the waiter/bartender said he forgot and brought them out. I ordered a trio dinner the appetizer was brought to the table it WAS NOT done it was sent back then left to get cold to be brought back burned we kept them I went to the RR came back and there was my steak cooked MW was DRY my husband ordered a WELL done steak it was juicy?? I asked for jack Daniels sauce I sne tmy steak back they offered to re-make it I was tired after a 12 hr work day and preferred with ALL this all ready to just let it go they took 8.00 off my ticket which was fine but the service all together was poor we asked for a manger Kacey the waitress debated with us about the bill like we didn't understand that she took off 8.00 finally she walked off to get the manager who obviously already before arriving to the table mad up his mind that we didn't have any money the reason we were "dissatisfied" NO!!!!!so let me ask you when a black man says I am not paying that it is considered a threat he walked off immediately to the police officer and said "he threatened me" WHAT NO I am not paying THAT bill is not a threat but to add insult to injury the police officer comes over and accused my husband of lying about being mad DIS-SATISFIED is not the same as ANGRY or MAD so a black man and woman cant be dissatisfied we have to be MAD so with that the officer went on to say maybe his body language or tone could have offended him OFFENDED is not THREATENED!! that was a LIE so now we have a scene in the restaurant people are now staring at us and all we wanted was FOOD to be done properly so when is OK for a manager to LIE on a customer I thought the CUSTOMER was always RIGHT and my money pays for them to have a job so .. any one of COLOR DO NOT GO TO THE WEST END LOCATION THEY'RE MANAGEMENT SEEMS TO BE LACKING QUALITY CUSTOMER SERVICE | |
| Awful service | 10/2/11 |
| Our bartender is talking to the high tops waitress about smoking pot and yelling across the bar to employees who r eating at a high top, this is so rude. We came here to watch football, not have to listen about your drug uses and some girls outfit you did not like. Never coming back to the bel air, MD 21014 location EVER AGAIN. oh here comes the waitress again to talk SO LOUDLY right in front of us to the bartender... Now about their sex life... I am leaving | |
| JOHN GEURIAN | 9/25/11 |
| I would like know way you chanaged your frozen hot wings. Before the sauce was already on them. Now you have to put it on yourself and plus the price even went up. I guess I Will need to look else were for some hot winds JOHN GEURIAN 1306 EAST 13TH AVE HUTCHINSON KANSAS 67501 | |
| Scott Sloop | 8/10/11 |
| I have been going to the location on SR 436 and TG Lee blvd. In Orlando FL for over 6 years. I stop and have 10 mins to wait for a buss. During this time, your personel have treated me with the utmost respect. I WILL NEVER ENTER THAT ESTABLISHMENT UNTIL THE MANAGER IS REPLACED. FOR THE 1ST TIME, MY WIFE MET ME AND WE HAD DRINKS AND AN APPITIZER. AFTER 2, THAT'S TWO THE MANAGER CUT MY WIFE OFF. HOW EMBARASSING. THERE WAS NO ISSUE, NO CONFRONTATION, UNTIL I WAS TOLD. now I will have to give my daily cash to your compeditors accross the street. Please send me your resolution to this situation at slooper@bellsouth.net and this address. I EXPECT AN OUT RIGHT APPOLOGY AND SOME COMPENSATION. I WILL NOT HESITATE TO POST THIS ON ALL INTERNET SITES I CAN FIND. PLEASE RESOLVE. I LIKE YOUR EMPLOYEES, TGHE NEW MANAGER IA HORSE'S A$% !!! I EXPECT AN ANSWER TODAY. | |
| Jamar Woodson | 9/18/11 |
| Went to Mechanicsville, Va Fridays on a Sunday a few weeks ago. I asked if this location was ever busy compared to another location. So the manager got really rude and said " go to another Fridays and not my store if you don't like it" she said this front of a crown of people and it shocks me that there are managers that treat customers like this. I later found out her name was SHANNON . I hope for the sake of this restaurant she will not be around customers anymore. I will never return because of this rude lady. | |
| Mike flores | 9/18/11 |
| First off Im beyond pissed. Its 11oclock Monday pm.9/18/2011 as soon as i sit down at the bar the MOD tells Aaron the bartender to stop selling food unless It's burgers and fried food. are you f@cking kidding me! E mail me now! Mikeflo@live.com | |
| Stacy Jones | 9/19/11 |
| I placed an order to go as I thought i would give our local restaurant one more chance after horrific service for the past few months. I paid $2.89 for the smallest frickin take out soda ever which was a RIP off, I ordered the spinach dip, buffalo wings, and the sesame jack strips and it ALL sucked. They had Poor service, The restaurant was damn near empty and yet i had to wait FOREVER to get my pick up order that I chad called in over 20 minutes before. and then she forgot my drink so I had to wait for that. I was pissed off and it was so bad I can't see how anyone eats there. | |
| Reva Hornsby | 8/27/11 |
| I have a old points card I need to know if it is still good. account #6015 9900 7752 8243 We have a Fridays in West Chester, Ohio close by Thank you Reva Hornsby | |
| Susan | 8/27/11 |
| I have a relative who works at Fridays. Right now there is a hurricane about to hit the area. The Gov. has declared a state of emergency. There have been over 150 crashes. People are told to stay home. BUT FRIDAY'S WANTS TO STAY OPEN UNTIL 1:30 AM THUS PUTTING THEIR EMPLOYEES IN GRAVE DANGER TRYING TO GET HOME. OH, AND ONCE THEY LEAVE WORKER'S COMP IS OUT OF THE PICTURE. NOT THAT IT MATTERS SINCE BROADSPIRE/CRAWFORD DOESN'T PAY ANYWAY (THEIR 3RD PARTY ADMINISTRATOR) SINCE THE DON'T HAVE WC INSURANCE COVERAGE FOR THEIR WORKERS ANYWAY. FRIDAY'S SHAME ON YOU! | |
| Trinity Snowberger | 9/12/11 |
| NO STARS. NEGATIVE 5 STARS. My husband and I visited the Lafayette, Indiana TGIFridays and we charged $560 for our $60 supper. When we comfronted the manager about it the next day he didn't even try and help. He was rude and told us that they didn't do it. Even though I printed out my bank statement and showed him they did. Now I am going to the corporate office and I will not stop until I receive my $500 back. That is way to much money for them to be keeping exspecially when that is my house payment. | |
| Bubba | 9/14/11 |
| TGI Fridays alpharetta, Ga. Can make 1 to go order correct ever? 15 times 14 were wrong. I give up. | |
| | 9/14/11 |
| I just went to the tgi Fridays in canton michigan and came home sick as **** poor service I will never go back to tgi Fridays I've never. Been this sick off food before tgi Fridays y'all need to do something better because your losing valuable customers and this is not a threat it's a promise I'm very dissapointed. | |
| Larry Pearson | 9/8/11 |
| ****** Forward to the proper department ***** I am writing this message on behalf of the people of Pahrump Nevada We would love to have a TGI Friday's here in Pahrump. Everyone up here love's TGI Friday's and we would love to have one here in Pahrump. We the People here in Pahrump Nevada have to drive over 65 Miles South to Las Vegas Nevada to go to a TGI Friday's. 4 Years ago it was on the front page of the Pahrump Valley Times that TGI Friday's was coming to Pahrump. Everyone was very happy because we were getting a TGI Friday's Family Restaurant that was great. Please think about building up here in Pahrump Nevada. We Need a TGI Friday here. We Have Denny's and McDonald's and Carl's Jr Sonic But we want a TGI Friday's. Thank you for your time in this matter Larry Pearson larrypearson1@att.net | |
| tabitha tucker | 7/6/11 |
| All I can say is you've lost a really good customer. The only good t.g.I. fridays I know of is in kenwood, ohio. The oakley location and north gate mnall location are terrible. | |
| Claytie Shipley | 7/8/11 |
| Tonight July 8, 2011 around 4pm I took my grandson and went to TGI Fridays in Murfreesboro at Stones River Mall. We ordered one combo meal with ribs/steak, fries and loaded mashed potatoes.....A 6oz petit sirloin with double order of sweet potatoes. We ordered both steaks well done, when they came out they were not. So we sent them back. The young man showed back up at our table with our sides and the ribs. Then when the check came all our sides were cold. My meal was $33 and it was not worth $33.................I was really disappointed. When I ask to see the manager he said he would take care of us next time. Well there will be no next time. The manager should have first approached our table after the steaks were not cooked properly. And we should have been given the option if we wanted to have our sides early or with our steaks by our server. The manager should have made sure he satisfied us.............................. | |
| Kingsley Ozoma | 7/23/11 |
| Dear sir i am interested to open friday's rastaurant, can you please send me the email address of the centre office or the telephone number to call them or send email to them. maechi.ozoma@yahoo.com thanks | |
| | 7/31/11 |
| We went to the Madison,Tn location. First off the food and our waitress was fine. When we walked in the floor was very sticky and the place just seemed unkept. The ladies bathroom had no soap. That seems very nasty. The people next to us had to wait forever for change and their waitress was very rude to them. Their waitress told the man to "cowboy up partner." We will not be going back to that location but will visit the one in Pigeon Forge where we own cabins. Thanks and have a great day:-) | |
| Jennifer | 8/1/11 |
| My co-worker and I stopped at Friday's at Palisades Center in West Nyack, NY on our lunch break. We waited over an hour for a side ceasar salad and boneless buffalo wing appetizers to come out. I am very dissapointed in the service as well as this establishment. Considering our lunch break is only an hour long, we were very late running to the office which almost cost us our job. I will be sure to let my coworkers know if they are looking for a reason to get fired, visit the Friday's in West Nyack. | |
| prior customer.... | 6/30/11 |
| i HOPE this behavior is NOT something TGI Fridays condones out of their Employees; i HOPE you have some code of conduct in your employee manuals that would allow you to take some action against MAtthew Bartlett, because i dont think there are an overwhelming number of Casey Anthony supporters fighting to come shake this kids hand!!!! http://www.youtube.com/watch?v=cxVbENsT6rU&feature=player_embedded http://www.cbs12.com/news/anthony-4733479-perry-prosecutor.html | |
| Jackie M | 6/30/11 |
| The service that I received at the Friday's in Downtown San Diego was unacceptable. The server named dont remember however he was incompetent. The waiter took both our orders and our drink order as well. Do you believe he brought our meal and forgot about our drinks. I waited and waited and after 20 mins I ask for the Manager. I notice Downtown TGIF waiter and waitress spen too much time talkng to one another and less time helping the Customer and I been two that location twice and have expreince the same terrible service!! Maybe Management should be changed. | |
| Carol Bogart | 6/30/11 |
| "Hello! My name is Carol, and I have come to T.G.I Friday’s restaurants to let you know about a HUGE world-wide event we are building at www.onesinalifetime.com. And we want you to be part of it! On November 11 of this year, at 11:11:11 the time and the date are all "1" (11:11:11 on 11/11/11). We have begun a party to celebrate that moment, and to recognize in that moment that, like the time and the date, we are all "1" in our humanity. We are contacting you, and as many other restaurants and businesses as we possibly can, to offer you participation in the global event that we are organizing coincident with this years Veterans Day on 11/11/11. As this particular date is unique in our history since the signing of the Armistice (not just the 11th hour of the 11th day of the 11th month, but also this time, the 11th year) we have formulated and are now introducing to the world the concept of recognizing on that uniquely numbered date, and at 11:11:11, that like that time and date, we are all 1 in our humanity. This is not a numerology-driven event, but simply something that began as a fun idea to recognize the time and date as a ONES in a lifetime event. When connected to the annual celebration of our Veterans the event has taken on a much deeper meaning. We would ask that you let us know what plans your restaurant has for that date, and If you would plan anything even MORE unique than usual to recognize this particular Veterans Day as a ONES in a lifetime event. We will be featuring promotion of Veterans Day events around this world of ours, and would be honored if you would engage with us to help magnify this date. We do have sponsors who are registering with us and want you to join in. I would love to hear back from ANYONE who would like more information, and am excited to make new friends all over this world. I am looking forward to meeting YOU. And we are looking forward to you and your friends joining us in this world-wide party. A member of our team of enthused participants will work with you to formulate and promote your event, and we look forward to hearing back from you at your earliest convenience… The 1 party you do NOT want to miss." You can see more about our event as it develops at www.onesinalifetime.com See you there! THANKS !!! | |
| Gina/ Customer complaint/ TaxPayer | 7/1/11 |
| This is directed to Coporate because you need to be aware of the embrassment one of your server's has done to you on National TV. During a Court case in Orlando, Fl. Matthew Barlett decided to "shoot a bird" (this is sticking your middle finger out as to say F....You) to a of the State while Court was in session & the Jury watching all of this. The Judge had to stop Court to deal with this young man and send the Jury out so they would not hear Judge Perry bring him to the front to speak to him. All you need to do is google his name/Casey Anthony Case guy shoot's a bird in Court to see it for your self. He has recived 6 days in JAIL & FINED. He had to say where he worked, location & how much he makes a yearin Orlando. He has offended many people,shown on every Channel in the Nation. He'll probably make it in the paper. May make it on TV when he gets out of jail. I would hope you protect yourself & image to your Company by FIRING HIM. All I can say is shame on him. How embrassing for your Company also. I will not be eating there anymore. I am so sick of these young people thinking they can get away with whatever they want. Thanks for your time & hope you read this.................... | |
| Allen Shepard | 6/10/11 |
| TGIF in Chesapeake VA gave us eight (8) $10 cards for our blood drive. It may not sound like much but in this bad economy they stepped up near the top of any donating company. I stopped in by chance. The manager helped out - without hesitation. I did not even have the Red Cross form with me. Two thumbs way up. Every restaurant servers food. Not every place cares so much without expecting anything in return. Yes, a short version of this is on Twiter under #giveblood. | |
| | 6/11/11 |
| All I have to say is racist. | |
| Parent | 6/8/11 |
| My 7 year old daughter requested to have dinner at Fridays for the birthday song and because she did not order cake, our pathetic waitress did not coordinate the song. We spent just under $100 on dinner and I was so disgusted, given the number of times we have celebrated all of our birthdays at the same location over the years. -And we did tip her well, for she did service us accordingly. | |
| CHASE | 6/8/11 |
| I JUST CAME BACK FROM TGIF IN WEST ORANGE NJ. I ORDER A RACK OF RIBS,SHRIMP,BACKED BEAN AND VEGGIES TO GO. AFTER I PAY FOR MY FOOD AND GO HOME TO EAT I REALIZED THEY GAVE ME HALF OF WHAT I ORDERED. SO I PROCEED TO RETURN TO TGIF TO RECEIVE THE CORRECT ORDER. THE MANAGER AT TGIF BEGAN BY TELLING ME COMPANY POLICY WHICH I WAS OFFENDED BY. I RESPONDED BY SAYING THAT IT WAS HIS STAFF WHO MADE THE MISTAKE AND AS MANAGER HE SHOULD RECITFY THE SITUATION. AFTER A SHORT AND HEATED ARGUMENT HE DECIDED TO TELL ME I WOULDNT RECEIVE MY ORDER OR A REFUND,TOLD ME TO LEAVE AND WENT TO HIS OFFICE. I FOLLOWED THIS TOTAL FAILURE OF A MANAGER TO HIS OFFICE AND DEMANDED MY REFUND. I HAD TO CALL THE POLICE TO FINALLY RESOLVE THE ISSUE. I KNOW ITS HARD TIMES AND JOBS ARE HARD TO FIND BUT HE NEEDS TO BE FIRED. I WILL NOT STOP UNTIL HE IS. ANY THOUGHTS OF HOW TO PURSUE THIS MATTER IS APPECIATED!!!! | |
| Dayana | 6/1/11 |
| On Saturday, May 28, 2011 at approximately 11:00pm my partner, our daughter, our very good friend of ours, and myself arrived at TGI Friday. After a hard day of work, my partner and I decided to take our friend out for a nice good-bye dinner and we decided to go to Clifton TGI Friday since we always go there for celebration or just a night out with friends or family. Our friend is moving to Florida and leaving New Jersey to start her career there. It was supposed to be a night out for celebration and good-byes, but instead, it turned out to be a night of unforgettable embarrassment. When we arrived we were seated right away and we were taken care of by our waitress. She was very nice and cheerful especially with our daughter. She asked for our drinks, I ordered a Mango Berry Margarita, our waitress asked for ID and I showed it to her, my license states my name and birthday 9/14/1988 making me 22 yrs. Old, our little girl ordered a sprite, and when it came to our friend she ordered a beer. Our waitress asked her for her ID and unfortunately my friend had forgotten her ID at home since she didn’t think she would need it today and didn’t know she was going to go out for some drinks and food, so she ordered a Coke. My partner then ordered a beer, she was also asked for ID and her ID states her name and her birthday 5/8/1985 making her 26yrs. old. We were then served our appetizers and our drinks. Our friend is of age to have an alcoholic beverage but FORGOT her ID. My partner told our friend she can take some sips from her drink. And so my friend took 2 sips. On the second sip, a gentlemen later known to me as Chris the bartender manager of the restaurant approached our table, looked at our friend with the beverage in her hand and asked her very rudely if she had ID, she stated she did not have an ID with her at the time and he snatched the beverage away from her hands and said “yea, ok” and then walked away in front of our daughter, my partner and the crowded restaurant. We tried ignoring the fact that he snatched the beverage away and tried to continue our night. Our waitress then asked if we needed anything else and I told her that I would like another drink and silverware. She left and then came back about 2minutes later. She stated that the bartender manager Chris said that we cannot order any more drinks for the rest of the night. I then asked the waitress if I can speak to the manager who took the beverage away, that I paid for. When he returned, I asked him that I’m of age and I would like the same beverage again, that what happen will not happen again. He said “NO!” very loud and rudely again. I was frustrated, so I got up and told him there was no need for his attitude and again I said that we were wrong but I would like to have my drink that it will not happen again. We all had our plates of food untouched. He then again said “NO!” loud and with a lot of attitude this time. I looked at our friend and she told me “honestly, I’m not even hungry anymore” it hurt me because this was going to be our last night spent together. I then told him that we didn’t want to eat our food and just wanted to leave. He then pulled out his phone and said we have to pay or he will call the cops, again in front the busy restaurant which many, many diners were eating. He made a scene in front of customers which made matters worse because our 5 year old daughter was with us and she was witnessing all of this. All eyes were on us, people were staring and talking about what was going on. I admit, out of my frustration I did get loud as well, after he stated he was going to call the cops. He then told me that I was not to speak to him like that. I replied by saying I have my rights to get mad and upset and since he was disrespecting us in front of people. He then stated “NOT IN MY RESTAURANT YOU CAN LEAVE NOW!” We all felt disrespected, embarrassed, uncomfortable, and upset at the whole situation. We then did pay for just our beverage. I’m very aware of the policy for asking for IDs when costumers ask for alcoholic beverages. I’ve worked for restaurants such as a catering restaurant called the Venetian for 3years and Applebee’s in Clifton for a couple of months. I’ve also worked in retail, and now I am a loss prevention manager in a department store. So I know how important customer service is. And I also know that because our friend was drinking without her ID we could not have any more alcoholic beverages but was there a need for the Manager to speak to us that way, let alone snatch a drink from someones hand the way he did? Or threaten us to call the cops? We all understand that waitress, bartenders, managers, cashiers, etc. Have personal lives and can be going through difficult times. But when it comes to others at work, either with co-workers or customers you have to show some type of professionalism. All of us understand what we did was wrong on our part. We talked to another manager named Camerin. He was very nice and understanding. And he also understood how wrong it was for Mr. Chris to talk to us the way he did. Camerin offered us to take the food to go for free as gestures. We did not except it for the simple fact that it had nothing to do with us getting anything for free. It was the embarrassment that the other manager put us threw. To make matters worse even though this is irrelevant to this case it did affect us throughout the night because we could not find a restaurant near our area that was open. Sadly we ended up not doing anything that night but think how rude and upsetting the whole situation was and how things could have been handled differently. Camerin was nice enough to give us three 10 dollar coupons. But we will not be using the coupons anytime soon. I’m bringing this to your attention so you know that this situation was completely unprofessional. I’m not asking anything from anyone but just an awareness of this situation. We will not visit this restaurant again. What happened there was the Bartender manager committed a crime in which in New Jersey is called, Definition of character, which can be pursued by a lawyer to become a lawsuit. | |
| MC | 6/4/11 |
| Very serious issues at TGIF Westbury, NY. Third time we have been billed for meals that we did not receive. Spoke with managers and they gave us gifts cards to apologize for the mistake. Begged us not to call Corporate said that it was an error on the waiters part. Three times with three months .... hmmm. something is very wrong. Corporate better do some serious investigating. | |
| Ralph Gray | 5/29/11 |
| My wife and I went to TGIF in Reading UK last night. The service from your staff was absolutely excellent. There were two issues however. First, the volume of piped music was so loud that we could not make ourselves heard properly and we asked to be moved to a quiter part of the restaurant. The volume was so loud that I suffered temporary deafness after leaving - and my wife suffered severe tinnitus - this is a real health and safety issue for you. Second, one of the dishes ordered - chicken penne - was so salty as to be inedible - I have seen Jamaican salt fish with less salt than that! The penne was also soaking in pools of melted butter which ran around the plate.Naturally, neither my wife nor I could eat this dish. The ribs we ordered were also dry and somewhat over salted too, though at least were edible....not nice......Our experience is so bad that it is pretty doubtful that we will return and will certainly not be recommending TGIF as a good place to visit. I will reiterate that your staff were great, the rest was awful. | |
| Unemployed | 5/21/11 |
| All I can say is this: AGE DISCRIMINATION. Have you ever seen a server there over 30? Me either, that's because they don't hire them - hence the lousy customer service. They have "kids" working there who are inadequate to say the least. I'm upset with this place myself (TGI Friday's in Woodland Hills, Ca.) ...I have 7 years fine dining AND casual establishment AND bartending experience. I AM FAST, RELIABLE AND FRIENDLY. I applied for a waitress position twice in the past 3 months. Went in the place 3 times to follow up and speak to the manager, I even left an application on his desk! This Mark kid - the manager, keeps telling me they're not hiring but I know this not true. THEY JUST HIRED AT LEAST 3 SERVERS, a WAITER TOLD ME THIS. I'm an excellent server - everybody loves me @ work always, I'm fit and very attractive but the problem is: I'm 40!! THAT IS WHY HE WON'T HIRE ME. TOTAL AGE DISCRIMINATION - I'm more qualified than a lot of servers in there! This is WRONG. Take note next time your at a TGI Fridays - the ages of the employees. It's B/S | |
| Alex Patton | 5/16/11 |
| I was very disapointed with your customer service today and will explain how cheap your promotional department is! I called today to see if Carleson's could issue me a newpromotional gift card as the one I had was expired. I had no idea it was expired and thought you could help to replace this for me. I recieved this card as a drink was dropped in my lap and the manager issued this to me as a good jesture. Never crossed my mind that this would be an issue...wrong. Corporate told me I would have to go the the issuing restaurant and the manager could give me another card...well the restaurant is no longer in Rockwall, Texas...too funny! Then I forgot I had a 10.00 card that expired yesterday and no help there. I have been a faithful patron at TGI Fridays since the Stripes program was started and have had many of my friends sign up. Now I don't care who goes there and will not recommend anyone else to go to your restaurants...Sincerely, Alex Patton | |
| Old customer - GA | 5/18/11 |
| To be fair, I haven't been in years. Mainly because the whole atmosphere has changed. TGIF use to be a FUN place to go and have a meal. It was fairly kid friendly, abut also appealed to middle aged customers. The decorations was a constant source of conversation, and the food was good. In recent years TGIF, as well as all the other restaurants out there, have gone to cheaper/lower quality food. The wonderful decorations are all gone, and TGIF looks just like every other restaurant. I would suggest that a bit more time be spent on the attitude adjustments of the wait staff and managers. The cleanliness is also a bit on the "needs improvement" side. The sense of entitlement is running rampant with both the staff and the customers, but I feel if the staff actually believes in the quality and takes pride in their work, you would have less problems overall | |
| ashley campbell | 5/10/11 |
| i went to tgi fridays in pottstown pa in the coventry mall and i have the worst service ever!!!! they told mye it would be a 5 to 10 min wait and i sat the with my screeaming hungry children..... i waited an hour and a half hoping someone would call my name and they never did..... SO i went to friendlys in the coventry mall and they gave me the best severice i ever could have asked for!!!!! props to them !!! P.S. i will never go back to TGI fridays in the coventry mall | |
| ben | 4/28/11 |
| Drove 60 miles to have a dinner date. My date ordered steak medium well.. it was all red and bloody. The manager came to fix it. Brought out another steak and it was all red and bloody. My dinner date was ruined. Contact: rescuetech216@gmail.com | |
| unknown | 4/29/11 |
| we went to tgi fridays on manhattan blvd in louisiana... horrible service we had a party of 9 we were told about an hour to an hour and 15 minute wait we got there for 7:17 and wer seated about 8:30... we looked at the menus waiting for someone to wait on us. i finally started starring waitresses down trying to hint to them that we were still not even greated by anyone as of yet. finally a gentlemen asked if we were waited on as of yet we told him no he said, well i will take care of yall. he took our drink order and our appetizer order. took about 30 minutes to get that. we placed an order for mash potates for the 1 year old we had with us along with our order but we ask if he can bring the mash potates out asap because the child was very hungry. 30 minutes later, i no it does not take that long to scoop mash potates in a bowl we finally got the mash potates so now it is 9:30 at night an hour later the kids finally got their food they were finish and we were still waiting for ours it is now 9:50 we already had 3 rounds of ice tea and no food. the kitchen ran out every 5 minutes to sing happy birthday so who in the hell is cooking the food . 6 ladies had just sat down behind us, place their order and were eating , i finally went to get a manager and he said he was sorry about that and will get us our food asap. well that was a lie no food still. finally we just left without eating. the 1 year old was crying and tired and by the time we done drank 3 rounds of tea we were pretty much full and tired ourselves... my husband said never again.. the worst service we have ever experience.... poor management.... and when i began to look around i wasnt the only one complaining .... someone at corporate office needs to get down to new orleans and get things straight there if tgi fridays plans to stay open.... | |
| MITCHELL HATCHEN | 5/3/11 |
| DWAYNE HILL THE GENERAL MANAGER AND KEVIN SMITH DM BOTH ARE AWARE IF NOT APART OF THE DRUG USE A THE 33703 VANDYKE AVE STERLING HGT MI LOCATION | |
| Ron c | 5/3/11 |
| You might want to check on the bartenders at the providence airport. They just asked me if I would be here for 15 minutes so they could go for a smoke break. Last time I checked that's not exactly the best customer service. Just unprofessional in my opinion. I hope you think so too. | |
| Connie Miramontez | 4/23/11 |
| Hear yee.hear yee...do not look for employment with TGIF in San Bernardino. You will be UN.HAPPY! It's a nightmare there. FEMALE Mgmt. from the bottom to the General Mgr's are B"!ches!!! to the servers who tend to customers. - However, my daughter is currently working there (but) not for long! Thank you LORD!!!!!!! | |
| Omaha - TGI FRIDAYS (Fuck You) | 4/16/11 |
| I think it is hilarious that most of these comments have nothing to do with T.G.I. Fridays. They have to do with your own stupidity. For Example: @elizabeth smith "I ordered the sizzlin chicken three meal course for 12.99" You dumb bitch. First, the sizzlin chicken does not come with the 12.99 three course meal. It only comes with the 16.99 three course. And second, the sizzlin chicken is 12.99 on its own. Learn to read the menu's, so glad I left the restaurant business. Some of the customers that would come through there...Hahah oh god hahaha. You guys crack me up. The most indecisive, impatient pieces of shit. I have wanted to follow some of my customers home and fuck there world up, but by the time I got off, I was so tired from busting my ass for the shitty ass tips you get, when you work at a black infested, poverty ridden TGI Fridays. Fuck the customers, meaning almost everyone who comes here, and fuck TGI Fridays! Peace Out | |
theresa yergeau  | 4/18/11 |
| dear t.g.i.f I ATE AT YOUR RESTAURANT THE OTHER DAY IT WAS MY FIRST TIME,I DONT EAT OUT MUCH.I HAD THE CHEDAR AND BACON POTATOE SKINS AND LOVED THEM AND A FREIND TOLD ME THEY ARE SOLD IN THE GROCERY STORE,I WAS EXCITED AND PURCHESED4 BOXES AT $6.99 EACH.EVERY BOX HAD OPTOES THAT HAD BLACK ON THEM AND TASTE BAD AND SOME WERE HARD,THIS WAS A DISAPOITMENT BECAUSE THEY WERE SO GOOD AT THE RESTAURANT.I DONT KNOW IF I GOT A BAD BATCH OR WHAT BUT IM NOT SURE IF I WILL BUY THEM AGAIN,AND I CAINT RETURN UNEATEN FOOD TO THE STORE. THERESA | |
| T | 4/8/11 |
| Worst service I've ever had at a restaurant and super expensive. The waitress rolled her eyes, I paid for a steak I didn't eat and It just was an awful visit in general. T.G.I.F in Tallahassee, FL is awful. | |
| Laurie Logan | 4/7/11 |
| I visited your Riverhead NY location a few weeks ago with my husband and two children. Our "hostess" , who has a problem with my daughter, was quite nasty when seating us. We chose to ignore her childish behavior and sat down for dinner. The food wasnt very good but, to be quite honest, I wasn't expecting much. However, I am surprised to realize that Friday's employs people who wear ankle monitors for armed home invasions! And then to now have that "hostess" bragging that she spit in our food is beyond reprehensible !!!!! I would think that Friday's could find a better caliber of employees. I will be sure to tell EVERYONE how disgusting the behavior of the staff and how little corporate cares about it's patrons!! | |
| willie beamen | 4/3/11 |
| I would like to tell every person in the united states,who is thinking about going to TGI FRIDAYS,please do your self a favor dont waist your time and money.I went to the one in waldorf md and the service sucked and the food sucked.my wife and i were there for all most 2 hours and we had to go and get the manager to get our check.the staff were walking around like they did not want to be there.I mean what happend to fast service and good food.The way we were treated is like going to a soup kitchen for the homeless people.I want to tell TGI FRIDAYS YOU ALL SUCK AND YOU CAN KISS ME WHERE THE SUN DONT SHINE AND THAT IS MY BIG WHITE BEHIND.I hope someone from the higher up listens to me and every one else to make it a better place to go to have a good meal.I mean why not you owe it to us the customers, we are the ones who are giving you a pay check each week while the people who are sitting around in there office not giveing a hoot about us the customers? | |
| rebeca spaulding | 3/29/11 |
| I applied at the Ormond Beach Fl. store and got hired by the general manager clinton wilson,after already having 2 interviews by 2 differant managers,everone one of them said i had a nice perosality and was a peaple person. at the time clinton said i was hired i didnt have my social security card,so he told me to go apply for one and come back the next week with it and start orintation that same day.well I got my social security card like he asked and then he tells me he doesnt have any room for me that he had to hire people through out that whole week.I was supposed to already be hired before he went and had hired more people.he also told me to buy black pants, shoes and black turtle neck.I cant believe he lied to me so much. I will never return to that resturaunt or recommend anyone to go there.I am getting ahold of the corperate office to let them know the foul things that are going on there. | |
| Sheldon Winborn | 3/27/11 |
| HORRIBLE SERVICE I WON'T EVEN EXPLAIN WHAT HAPPENED BECAUSE IT WILL BE TOO LONG I'M JUST GONNA CALL AND COMPLAIN, IT'S EASIER, THE WAITER AND THE MANAGER WERE RUDE CONDESCENDING AND DEGRADING BECAUSE OF THE WAY WE CHOSE TO PAY FOR OUT FOOD!!, JUST BLATANT UGLINESS AND DISRESPECT, AND NOT FORGET A LITTLE BIT OF RACISM!! NOT HAPPY WITH THE SERVICE, I THOUGHT FRIDAYS WAS BETTER THAN THAT! | |
| Mr. Seriece Winborn | 3/27/11 |
| I am went to T.G.I Fridays today in Copley Ohio.Me, and my family was discriminated against. Because we had 10 dollar coupons for the meal we ate. This was given to us previously for our orders being processed wrong. However we were told we could use these coupons next time we came to eat. Which was today we had very piss poor service from the waitress. Then after we got done eating we gave the coupons to the waitress who got the manager. Also they took our receipt they were suppose to bring it back. However they didn't the manager came to our table. He was very rude implying that we were trying to get a free meal. He told us these cards wasn't given to us because the orders being wrong. Implied that we were lying,and the waitress came to the table busted out laughing real loud. We have been eaten there for years never I had a problem with paying for our meals. Also had the money to pay for the meals then manger dismisses us, and take the 10 dollar coupons. Says he will pay for the balance of the meals. Never was our receipt given back to us! I am so angry!!! I have never been so insulted this way before. Along with my family being made to feel like we couldn't pay for our meals. Because we were black! This what the manager implied,and said that we were trying to get free meals. The waitress service was very poor, and rude! | |
| Nickie Deffinbaugh | 3/17/11 |
| I have spent the better part of 2 hours looking for nutritional information, after calling my local Friday's I was told that information is not available. The manager apologized and told me to look at a weight watchers site. I then call the corporate office, the gentleman apologized as well but assured me that my local Friday's had this information and told me to have a nice day. I feel that I wasted my afternoon, and have decided not to dine at Friday's. | |
| Crystal | 3/20/11 |
| TGI Friday's in Duluth, Georgia... I visit TGI Fridays at least 3 times a week almost every week due to an undercover company that rates restaurants overall performances, including customer service, checking I.D. for alcoholic beverages and managers solutions when handling complaints. 2 out of 5 visits are always failing scores and its sad to have to report why this particular location failed. I deal with upper class business associates who believe in 100% Customer Service Satisfaction, so part of my job is to make sure the citizens are getting just that! I personally LOVE TGI Fridays, but the overall customer service at the Duluth, Georgia location really need persistence in training! Attitude means everything...FYI: if there's every a customer complaint, please handle as if the customer was a corporate member! (You may just be getting tested) Peace! | |
| C. TATUM | 3/16/11 |
| ON MARCH 2, 2011, MY FRIEND AND I WENT TO MAJIC JOHNSON'S TGIF IN LOS ANGELES, ESPECIALLY FOR THE ALL YOU CAN EAT SHRIMP. WHEN WE ORDERED OUR FOOD, WE WERE TOLD THAT, THE ESTABLISHMENT WAS NOT PARTICIPATING IN THE PROMOTION. WE WERE SHOCKED! WE HAD DRIVEN 15 MILES. THE ADVERTISMENT DOES NOT MENTION ANYTHING OF ANY OF THE RESTAURANTS NOT PARTICIPATING IN THIS PROMOTION. WE TALKED TO THE MANAGER AND WAS NOT SATISFIED WTH THE ANSWER HE GAVE..PLEASE WE NEED TO KNOW SOMETHING BETTER. I DON'T THINK IT IS RIGHT AND FAIR...MAJIC J. IS A FAMOUS BASKETBALL PLAYER AND BUSINESS MAN, YES, BUT PULLING A FAST ONE LIKE THIS MAKES NO SENSE TO MY FRIEND AND I, AND OTHERS YOU HAVE AND WILL EXPERIENCE WHAT WE WENT THROUGH.. | |
| Aaron G | 3/7/11 |
| I have only been to a TGIF once, because I live in Asia. But I saw all the crappy reviews and thought I would give you a few more stars. This must be where people come to complain. Anyway, I had fun there, but maybe I was just happy because I was just released from the mental hospital. | |
| Sandy Carlson | 3/5/11 |
| I just came from your TGI Fridays in Concord NC and had a very bad experience. I ordered a chichen, shrimp, and mashed potatoe dinner served on one of those metal hot plates. However, due to the temperature of the plate when I took a bit of the mashed potatoes it burnt my mouth terribly. It has now been an hour since I was there and already I have blisters on the roof of my mouth and apparently it must have burnt my throat as well. I am having diffculty swollening. I paid for my dinner and my granddaughters dinner and then asked to speak to the manager of the restaurant because when I spoke to the waitress she looked at me as if I was being just another idiot customer. The manager told me the plate is at 500 degrees and that he knew the potatoes were hot. He said he is going to a confernece in a month and will bring it up there. That is not acceptable,what if it had been given to a baby or a small child. What a horrible experience.I hope this gets to someone in the corporate office so that this disaster will not happen to anyone else. My email address is carlson699@aol.com | |
| HARRY FRIEDMAN | 3/3/11 |
| WAS IN TGI FRIDAYS,TO EAT,IN BOYNTON BEACH FLA,AND THE WAITER,A MAN,GAVE ME A FORM TO FILL OUT,WITH PERSONAL,INFORMATION,AND IT WOULD GO TO THE COMPANY,AND I WOULD GET A TGIFRIDAYS,DISCOUNT CARD,WHICH I HAD NEVER RECEIVED,FROM THE COMPANY? I WAS AT TGI FRIDAYS,THE END OF JAN 2011.WHAT GOES WITH THIS CORPORATE ? | |
| Jason Wade | 3/3/11 |
| I visited the TGI FRIDAYS at the Atlanta Hartsfield Restaurant and I witnessed a Manager, cuss and spit at an employee. it was the most disrespectful treatment I had ever seen. Iwould be embarressed to have a manager that was so low on my staff. I will never frequent that facility as long as she works there. | |
| leen | 2/25/11 |
| CONSUMERS BEWARE.....IT HAS HAPPENED TO ME TOO MANY TIMES. IF THE BILL REQUIRES THAT YOU GET COINS IN YOUR CHANGE, IT DOESN'T COME. THEY ROUND TO THE NEAREST DOLLAAR. IN OTHER WORDS....MULTIPLY THE 40 OR 50 CENTS I DON'T GET BACK BY THE NUMBER OF PEOPLE VISITING FRIDAYS....HMMMMMMMMMMMMMMMMMMMM MILLIONS FOR CORPORATE. I HAVE NO IDEA HOW THEY BALANCE THE BOOKS.POOR PERSON WHO DOESN'T NOTICE. BEWARE!!!! WATCH YOUR CHECK SO IT DOESN'T HAPPEN TO YOU!!!!! | |
| Matt | 2/25/11 |
| The Yorba Linda, CA location needs WI-FI capabilities. I'm not the only customer that has asked about it and with so many smart phones on the market, I think it would be an inexpensive addition to this location. Thanks in advance! -Matt | |
| Natasha Bowden | 2/21/11 |
| I have recently been to your restaurant in Memphis, Tn on Winchester road. The first time I went was with my family I was told by a hostess that it would be twenty five to thirty minutes to be seated, which I expected since it was a Sunday. However, 45 minutes of waiting I ask the hostess how much longer and she quoted me another 45 minutes to an hour. I did not appreciate the attitude that she gave me when I inquired about the wait time. After leaving that day I decided to give your restaurant another chance so, I order a to-go order from the same store in hopes that it would be different since it was to-go and a Monday night but, it was not the food was cold and I could not get anyone to acknowledge my presence at all for all of 45 minutes I notice that the FOH manager did pass me several times. I have worked in the restaurant industry for over twenty years and I have never been in a restaurant so poorly ran from management on down to the busboy. I will never visit your restaurant chain again because I have notice that I am not the only one that have received horrible service. | |
| cassie | 2/15/11 |
| my husband and i ate at tgi fridays in saratoga new york on valentines day and we were very delighted with our experiance the food was amazing and the service was great we are looking forward to the next trip we get to make to your establishment | |
| Mr. and Mrs. Bills | 2/20/11 |
| On Feb. 19, 2011, we went to Fridays in Nashville, TN to have appetizers and wine. We have always enjoyed eating at this restaurant chain and when we travel we frequently will patronize the Fridays in that area. But on Feb. 19th in Nashville, we experienced the worst service we have encountered with this chain. The waitress became upset because we asked for a few minutes to look over the menu to select appetizers and a wine. When she returned to our table, we placed our order that consisted of cheese sticks( which are no longer slender sticks but something that looks like fish sticks), crispy green beans (which were not crispy but soggy), and a new dish, chicken on a skewer prepared Japanese hibachi style. The new dish was wonderful!!!! And that is just too bad as we do not plan to EVER patronize this restaurant in Nashville again. Anyway, as we waited for our order to arrive, we expected to be served water or at least offered and small plates for our appetizers. But no one came to follow up. Finally the wine arrived, but served in a martini glass. The waitress explained that they had no wine glasses clean. We explained that we could wait until some wine glasses were available as our appetizers had not arrived. She took the wine back and returned shortly saying….her manager asked her to apologize to us, but they had no wine glasses available or would not become available. She also said, “Some people are fanatics about drinking wine out of anything other than a wine glass”. We explained we were not fanatics but we definitely did not want to drink our wine (red wine) out of martini glasses. Shame on the bartender as we know he/she was not trained to present the product in that manner. She said she would show us all the glassware they had in stock and we could select the glassware we wanted to use. By this time, we were so insulted we just said forget the wine and would she bring us some water, which she did. The appetizers arrive, carried by another server and the manager, who by the way never mentioned a word about his “delivered” apology via our waitress. I asked the manager for some small plates and he said your waitress is bringing them and finally she did. When we received our check, the waitress say, “Don’t not come back to see me because of the wine glass issue. She promised there would be wine glasses available the next time we come in as her boss is going to order more”. We go to restaurants to enjoy the food not to visit with the waitress. I really thing this waitress would benefit from a refresher course in customer service that is if she ever had one in the beginning. We would never recommend this restaurant to anyone. It was really a strange experience. | |
| Elizabeth Bruscato | 2/10/11 |
| My husband & I went to TGI Fridays, in Seekonk, Mass. We have always liked Friday's. However, whe were greeted & served, that part was fine. The problem was the ladies room. It was horrible. The floor was dirty, papers all over the floor, the toilets had urine left. That was not just one toilet. The counter had not been wiped down. It was very gross. I was afraid to think about there kitchen. | |
| Jackie Gaines | 2/2/11 |
| Today feb 2nd is my B-day - my friend Michelle and I went for lunch at TGIF 301 Rocky Run Pkwy - Concord Pike (202) Wilmington DE - It is quite frankly the worst experience I have ever had. Michelle and I ordered the 3 for $16.99 meal - mine was OK (nothing special) hers was disgusting. She had the chicken & shrimp pasta - chicken like rubber shrimp and noodles under cooked - but the food was nothing compared with how we were treated by the staff. She explained to the waitress that she could not eat the food and asked for something else - the waitress said she would talk to the manager - The manager Lindsey Levenda was sitting at the bar reading the want ads (clearly she does not want her current job - so give it to those out of work that do want a job I say)- she didn't even acknowledge us, nevermind do her job and come see what the issue was (I guess at TGIF they are so used to customers having problems - its just part of the daily grind)- after my friend got her new order I asked to speak to the manager - the waitress returned asking what the problem was I said I would please like to speak to the manager. Linsey arrived at our table about 5 mins later with an attitude, a poker face and a heavy sigh. Not to mention the attire she had on that barley covered her very large breasts (yuk how classless 0 she looked like a street walker not a manager) - She was not sypathetic or pleasent in anyway in fact during the conversation she told me while I was still speaking to her "excuse me I am talking to your friend" "The customer is not always right at TGIF" and that she was in fact upset with us???? For what?? I would love to know?? She did nothing to fix the situation and then left the table. Michelle was still eating (I was done by this time) I went outside to smoke. When I returned Michelle told me how the manager, bar tender and two other servers where defaming me and talking about me loud enough that she and other customers could hear - one comment was "she reminds me of that charactor in that movie Jawana Man" whatever the heck that means - I am white, Michelle is black so we are not sure if it was directed at me or her but Michelle clearly heard the bar tender tell the manager "she's outside smokeing" as I was only patron outside clearly they were speaking about me. The bar tender also stated "dont worry girl I am a witness - I got your back" - What is this the Saprano's????? As I returned to the booth Michelle was done eating we decided to take dessert home we just wanted to get out ASAP - I was going to go to the bathroom as I slide out the booth my skirt (of my wool suit) was snagged on the table and completley destroyed. The table had a split in the wood which caught my skirt and synched up on one side unravelling the wool thread.I asked for manager again while speaking to her Michelle noticed the bar tender taking my photo with her phone - I turned and said "you do not have my permission to take my photo" she said "I am not I am texting and on face book" the manager said nothing I replied - "you are on facebook while at work? You are texting on the clock - how nice" The manager did pick up the check for the food and said they would pay for my suit - we left. OMG TGIF - you suck! All these people out of work and you employ getto trash that doesn't give a hoot about customers shame on you - get your act together you are not the only game in town. You should also be checking that the environment is a safe one - what if that was a childs hand and not my skirt??? I would love to know what you are going to do about this and I will be checking back with headquarters to find out. When I returned | |
| Leon Drumm | 2/3/11 |
| While on vacation in Toms River New Jersey last week, Had it not been for our waitress Holly Smith, my wife and I would have complained to corporate about the slow,slow service of the kitchen and the direct dialog between our waitress and the kitchen staff we heard.We dine frequently and realize the waitress and establishment is only as good as the kitchen. Fire everyone in the kitchen and mgr. on duty and get a beat on your restaurant. When our waitress asks when our dinner will finally be out and the Mexican cook says Manana, you have a know problem. Thanks Holly for your great service and smile when we needed it most. Our dog Harley was a blessed pet who will be missed and you really eased our loss, Had it not been for you and the passion you show for your job we probably would have left Friday's and went to the Office Lounge.Hire someone who cares and wants to grow with your company in the kitchen and at the management level.. February 03, 2011 by leon drumm in North Port, FL | |
| Prince | 2/10/11 |
| I have been worked in Friday's in Malaysia. very bad managment, each month they cut your salary Because most workers, they are from others countries. Also they don’t pay them public holidays( double overtime). And there is one senior GM. Mr. V D, what I would say about him. I just wanna say, he in not a well educated persons. He is having Very very very bad behavior. He don’t know how to talk to work. Each day he fired so may works. He thinks he is one and only the right person for Friday’s restaurant. Also the higher management and are just looking for benefits. During my service I found them very bad. When they need works for work then they are ready to give you more work but after work they will cut your salary. I wanna convey my message to the higher management plz fire Mr. V D, because of V D, the Fridays they are losing the image in Malaysia. If some one know the right person then plz let me confirm, where do I can lodge my complain against D V, now I am not working with them but I want to save the new comer those who will join them. Thanks, | |
| Amanda | 2/2/11 |
| I went in with my husband it took forever for the door person to seat us they were to busy having fun in a corner we were seated i asked for a manager so i could let them know what was going on and he came to the table his name was Guillermo he could barliey speak english i had such a hard time understanding him i told him the problem he was so far up the female's serviers butts to care less about what was the problem he did nothing i will never visit TGI Friday's again and it is a new store in West Vallet City, Utah DON'T EVER GO THERE THE SERVICE IS BAD AND THE MANAGER CAN'T EVEN SPEAK ENOUGH ENGLISH TO HELP YOU. | |
| Steve | 1/31/11 |
| To all of the people who are complaining about how they were loyal customers for all of those years and fridays screwed you out of your thousands of gold points... Fridays discontinued the Gold Points program in april of 2008. They also gave people over a year to redeem all of their gold points for food and more high stakes prizes. I was an employee during the transition to a new rewards program and we made sure whenever someone tried to give us their gold points card to let them know that they could call H.R. and they would be happy to send them their prizes via mail or email. So if anyone feels like Fridays dismissed your loyalty, you must have not been that loyal if you are just now finding out that they do not have the gold points program in 2010. | |
| Sandra | 1/17/11 |
| Tonight was the last straw. My husband and I decided to visit Fridays for drinks after work, unfortunately Fridays is one of the few resturants that is close to our home. We have had problems in the past with sending food back and over charged but we have given it chances after chances. My husband has been accommodating in joining me in returning to Fridays. Tonight my husband got original wings and potatoe skins, during his meal he realized that there was noticable blood oozing out of two pieces of the chicken. We alerted the bartenders and they alerted the manager on duty. Instead of her apoloizing she argued with my husband about that couldn't be blood because Fridays recieve all wings pre-cooked. I was raised in the south and I have fried enough chicken to last me a lifetime, I know raw and bloody chicken when I see it. Please contact your restaurant and educate them on customer service. We are small buisness owners and we realize how hard it is to swallow the fact that you may be at fault but please advise these people as to who keep them in business. | |
| Anonymous | 1/21/11 |
| TGI Fridays in Warwick has the worst management I have ever had to deal with in my life. I wouldn't be caught dead in that establishment ever again. I will also make sure to spread the word so that no one else suffers by going there. | |
| Gina Hodge | 1/24/11 |
On January 24, 2011 while at your Dallas, Texas Market Street location witnessed something that was extremely alarming and disappointing. 3 Dallas Police officers arrived and hand cupped a young minority male who had been sitting by me. When I questioned why he was arrested / being detained, I was told that it had to do something with the use of a credit card, and I was quite surprised. While he was sitting in my presence no mention of a credit card or use of a credit card transacted. Several waiters committed that over the past three years he had never used a credit card. It is my best opinion that this was a racial profile and discriminative incident. If this type of discriminative incident occurs again TGI Friday’s will be on every national news stations or under EEOC investigation. TGI Friday’s character should be in question! | |
| TORRIE | 1/27/11 |
| I WAS A DEARBORN TGIF FRIDAYS WITH MY SISTER I SHE HAD PLANNED A WELCOME HOME CELEBRATION FOR ME I JUST GO HOME FROM THE ARMY IN IRAQ I LERVE OVE FRIDAYS AS MY SISTER ENTERED THE RESTAURANT SHE WAS WAITING FOR A TABLE 30 MINS WENT BY STILL SHE HAD NOT GOTTEN A TABLE A COUPLE WALKS IN AND THE SERVER STARTS GIVING THEM SEATS STILL HASNT SEATED US MY SISTER WAS THERE BEFORE THAT COUPLE HAD ENTERED TIME WENT BY SHE WAITED IT WAS 9:00PM SHE WAS LEAVING BECAUSE SHE DIDNT WANT TO BE OUT TOO LATE A NIGHT AS SHE LEFT A SERVER SAID A NASTY REMARKS AND MIMICKED MY SISTER AND ME THE WAY WALKED I LOST MY LEG IN IRAQ AND I HAVE A PROSTECTIC LEG I HAVE A TO WALK WITH A CRUTCH EACH TIME THE SERVER WOULD WALK AROUND THE RESTAURANT SHE WOULD DRAG HER LEG AND LAUGH AND SAID FREAK MY SISTER ASKS FOR A MANGER SHE SAID THERE WAS NO MANAGER THEN SHE SAID WE CANNOT SERVE YOUR KIND I WAS STANDING THERE THEN SHE SAID WE CANT SERVE PEOPLE WITH HANDICAPS I REPLIED AND SAID THAT I WANT A MANAGER TO SEE ME SO I CAN EXPLAIN SHE KEPT PRETENDING TO GET A MANAGER AND LYING SAYING THERES NO MANAGER I CALLED TO LEAVE A MESSAGE WITH THE MANAGER THIS RUDE GIRL SAID WE CANT LEAVE A MESSAGE FOR THE MANAGER CALL BACK AT OPENING TIME I CALLED BACK SHE LIES AND SAID THAT THERE WAS NO MANAGER ''RENNATA B" THE WORST SERVER EVER SHE DOES NOT LIKE HANDICAPPED PEOPLE SHE HAS AN NASTY ATTITUDE SHE WAS MOCKING THE WAY I WALKED I CANT HELP THAT I LOST MY LEG IRAQ I WAS INJURED I HAVE TO WEAR THIS PROSTECTIC LIMB FOR THE REST OF MY LIFE AND I USE A CRUTCH TO ASSIST WITH MY WALKING SHE REFUSES SERVICE TO ME BECAUSE OF MY HANDICAP | |
lilfigo12@yahoo.com  | 1/15/11 |
| I'm a senior marketing major. I worked for Friday's, and I know how to make it better. It requires fresh thinking and some innovative ideas. | |
| angel | 1/4/11 |
| the tgi friadys in burleson, texas the personal is great its the management that looks like they have something stuck up there ass and treat there hostesse bad i think they should firer the management and get new you dont feel likes its fridays in this location i like the hulen in fort worth, texas when it was open they had great service the personal that works at burleson from hulen are always been put down from the management concern customer | |
| Margaret | 1/4/11 |
| I visited today TGI in Dearborn , Michigan on Town Center , Horrible food , beer also tasted like not fresh. I ordered friday'S shrimps. This was disaster. Is TGI going out of business ??????? Manager there is Mr. Wozniak | |
| anonymous | 1/8/11 |
| Your company is the WORST to work for!!!! unfortunately MOST of the managers are all lousy and what i have witnessed for a few years is no matter what at the end of the day working your tail off is neglected and it doesnt matter. I would NEVER recommend anyone to ever even think about eating NOR WORKING for this company. | |
| markus lewis | 1/9/11 |
| i have an online marketing proposal the could increase bizz and money by 100% in one year mark.lewis2009@yahho.com | |
| sally johanson | 1/8/11 |
| Wonderful experience at the mechanicsville location on 1.7.11 quick food and an amazing server. Its so nice to go somewhere and be treated this great. I will be returning often. | |
| SERVER | 12/28/10 |
| you know what i hate..when people sit there and love to put servers and restaurants down. i think that everyone should be a server once in their life so they know that those people that are working their..are trying their hardest to get by with the TIPS that people leave. how can you sit there and compain and complain over and over again. we have a very long procedure to getting hired and its not easy. i am a student and i love being a server even when we have the rudest people sometimes and they dont tip a penny. learn that we get paid 2.13 an hour and our money pretty much is based on tips..no matter how bad an economy is if your really having trouble why go out to eat? STOP COMPLAINING and just be nice an friendly>because you will get treated how u treat others. IT MAKES me sick to know all these people act like they live in mansions and they think they are better then servers. we are humans too we have feelings and we have bad days. we do our best to manage even at our worst times.and no one is perfect. so even if you have one bad day, suck it up and deal with it. take it and learn from it. im sure you have pissed people off before too and done something wrong. we forget we mess up we are human. so dont expect us to always do everything right we try as hard as we can to cater to your needs. you dont need to put us down while your at it. we have enough problems to worry about. you HAVE no idea what we go through every day just to get by. im trying to pay for my college with this money, and u have the nerves to sit there and say this stuff? you cant expect everyone to always have a great day. its not fair to take us for granted. everyone deserves another shot..and not to mention tgi fridays is a great place to eat and work. the people are amazing and the atmosphere is laid back and fun. so just try to make a servers day and be nice. dont complain, and if u do be nice about it. they will do their best to fix it. and yes we all know there are some people who shouldnt be servers but you know what everyone deserves a chance. so stop being so grumpy and live life for once..ok...and to the person about the id thing no matter if your 21 or 99 shouldnt that make ur day when someone ids you..be nice for gods sake. we are ONLY HUMAN. | |
| Patrick Curran | 12/23/10 |
| Had dinner at TGI Friday's in Silver Spring MD last night with my fiancee and my mother. Service was good; I have no complaints, but I do have a question. When we placed our drink orders shortly after being seated, our waitress asked to see ALL our ID's! I'm 49 years old, my fiancee 46, and my mother is 81! The waitress explained that a new Maryland law states that anyone convicted of a DUI offense must have a mark placed on their driver's license, and anyone with such a mark on their license cannot be served alcoholic beverages in a bar or restaurant. I can understand and appreciate the what this law (if in fact it exists) is trying to accomplish, but there are several bugs in the law. First, what if a person (such as my mother) has no driver's license? It's not mandatory for anyone to have a driver's license, so how does TGIF decide whether or not to serve alcohol to a non-driver? Second, what if a person has the aforementioned DUI mark on his license, but arrives at the restaurant in a cab? He's not driving, but because of that mark, he can't have a drink. Something tells me that the particular restaurant I visited is having trouble with underage drinkers, and they've simply adopted their own "card EVERYONE" policy. I'll be doing more research to find out if Maryland does have this requirement to mark the licenses of DUI offenders. In the meantime, has anyone else heard anything like this? | |
| A concerned patron | 12/21/10 |
| Store 1195 - Williamsburg, VA I visited your establishment on Saturday, November 13, 2010 at 1:07pm. I have never experienced such rude and unprofessionalism behavior. We had a total of 4 in our party, 3 adults and 1 child age 11. We asked our waitress for extra napkins she immediately had an attitude and became frustrated. My husband and I eat out at least 2 times a week. We often visit TGI Fridays because I enjoy eating Jack Daniels sauce on my baby back ribs. The waitress never refilled our drinks. Jeannie never came over once our food arrived at our table to ensure If the order was correct or if we needed anything additional. When we were done eating, Jeannie has us waiting at least 20 minutes for the check. I have been waiting for a response from the general manager for over a month now. He said he would gather up information from the waitress and my check and contact my husband and I regarding the situation. I emailed him yesterday morning and still no response. If this is how you treat your customer who visits your establishment on a weekly basis. I will take my business elsewhere. I'm quite sure Red Lobster will be glad to accept my money. | |
| Amber | 12/3/10 |
| As I was parking in the parking garage of the Vallco Mall in Cupertino CA last eve. I noticed a GIANT poster hung in the garage stating: "Get $5.00 off of your $15.00 bill with a mall receipt. I was there with several other ladies all at one table. I presented my mall receipt to the server and received the $5.00 off my bill. Since we all had separate bills I mentioned that another lady with me do the same. She did and was told that there was only one discount per table. When I questioned the manager about it he refused to budge and became very insolent and rude stating that "you are lucky to have a discount like this at all...that they could just as well cancel the promotion altogether" I told him that the poster didn't mention anything about only one per table and until it does they should honor everyone who has a mall receipt and a bill to pay or cancel the promotion. I guess we were there to do him a favor and listen to his rude atttitude. I will NEVER patronize that TGI Fridays or any TGI Fridays for that matter. Further, I will tell EVERYONE I know! The manager's name is Shawn. We were there at 6:30 PM on 12/2/2010. | |
| Dodie French | 12/11/10 |
| My four friends and I visited recently visited New York City to enjoy the Holiday spirit. We did all the tourists events and thoroughly enjoyed our experience, until we visited the TGI Friday's at Times Square. We chose your restaurant because our experience in Louisville, Ky. had always been very satisfying. The prices were very expensive even for New York and the food was very poorly prepared. The only bright spot of our visit was the service. The waitress did a great job. Our meal that night was the only low point of a very anticipated Holiday trip and as Senior citizens we can't repeat the experience. | |
| Lisa | 11/18/10 |
| The TGIF in Wood Ridge, NJ is the WORST ..... A group of 6 of us went on our 1 hour lunch...I phoned ahead at 11:50am and told Victoria to please have our order ready by 12:15pm since we only get an hour for lunch...Our order was pretty simple (4 hamburgers, lobster mac & cheese and sizzling chicken & shrimp) .... We get there at 12:15 and the waitress (who never gave her name but we did get her attitude) asked us if we wanted our order to be put in now (25 minutes after my call) Are you kidding me???? Then to make things worse @12:30 she says there are only 5 lunches ordered not 6....Again are you kidding me??? What took her 15 minutes to realize there were 6 of us and only had 5 lunches ordered...Beside the place was empty (I don't wonder why after this experience) Also 2 men were upset because their salads had no salad dressing & had to wait 15 minutes to get some ...I spoke to Stephanie the Manager (poor girl needs a raise or a new job) and she did cut the bill in half and gave 3 (not 6) of us a card for a free appetizer or dessert next time we go to TGIF.... Do we really want to go back? NOT likely ... THIS TGIF DESERVES 0 STARS !!!!!!!! | |
| DONT WORRY BOUT IT! | 11/20/10 |
| WORST DINING EXPERIENCE IN MY LIFE! DONT GO TO FRIDAYS IN MONROEVILLE PA...TRUST ME! ITS TO MUCH TO DESCRIBE, AND FRANKLY, I WANT TO FORGET ABOUT IT!! | |
| E. Short | 11/14/10 |
| The waitress I had at the Fridays in Famingham MA on rt. 9 stole money off my credit card. She took my card to run, and came back with the amount I has asked her to swipe. However, little did I know, that she ran the card again, for an additional amount. I called the restaraunt the next day to let them know what happened. It is a month later, and I still have not received a refund of the money she stole from me. Terrible customer service!! Do not go here!! | |
| Upset Customer | 11/15/10 |
| I dined at Fridays located in Franklin, TN on November 13 and receivd a terrible service from the waiter and dining room manager. The food as ok, but something came up through a misunderstanding and the way the handled it was very rude and sarcastic. When I brought it up to the general manager, she did not care and did the same as her employees. I am determined not to dine at Fidays anymore as I am vey unsatisfed with their service. | |
| George Scione | 11/4/10 |
| I have been a regular at the TGIFriday's in Methuen, Mass. at The Loop for over a year now. I have no complaints about the service or food quality. I feel bad to read these reviews of people who don't get the same service I see coming out of the Methuen, Mass. location. The bartenders are always on their game. The wait staff is always on point and the food is excellent. | |
| unsatisfied customer | 10/26/10 |
| I went to Fridays in Long Beach and the service seems to get worse with every visit. This was my second time back and my last for sure. The customer service stinks! There was hairs in the food, orders were screwed up, food took an hr to come, our waitress was nowhere to be found and to top it off we still had to give her a 18% gratuity. I'm one of the first to leave a big tip but you have to at least earn it. We did not get one refill so what makes them think she deserved a big tip. It seems to me that the waitresses who know theyre gonna get tipped regardless, don't bother cuz they know the money is in the bank. And in response to TGI Fridays server, if you're tired of people tipping like peasants then maybe you should've give them service like they are! I'm tired of servers thinking they're intitled to a tip just because you took our order. Are you not already compensated by the company? So what makes you think that you're entitled to a tip? A tip is a way of people showing you how good of a job you did and if your getting low tips then I'm sure your customer service is the problem. Remember, a tip is not an obligation but a royalty so be grateful for what you do get! | |
| Bernice Burtner | 10/23/10 |
| At the "Crossroads" in Orlando, Fl. I was charged .03 over the bill on my charge card and I do not want my .03 cents back. Lake Buena Vista Store #0096 If done often it would add up at the end of the year. Bernice 4910 Rosewood St. Winter Haven, Fl. 33880 863-294-7743 | |
| Michelle | 10/18/10 |
| Tgi Friday's in Williamsport, PA is the worst ever... The management team is horrible. I was hired on and went through orientation and received 2 schedules that they knew i could not work. When I had two interviews both with managers I made them aware of my school schedule which is from 9-4:30. They said there was no problem with that we could work around it. I even offered to come in for the classroom part and leave school early. I had to call several times and then would receive a schedule through a text message. Who has ever heard of such? I would text and call back because they would have me opening and coming in at all hours I was in school. I was always very kind and nice trying to get to working and they are the most disrespectable people I have ever met in my life. When I went in to get paid for oreintation the manager replied "you have already come and picked up the envelope, which i had not". I was very nice and was just trying to ask why they hired me if they could not work around my school schedule, he yelled at me and said he was not talking to me about anything, in front of customers. Then I asked who the store owners were and he said that their wasn't an owner, but he must have forgotten i went through oreintation and they told me who the owner's were. So therefore he lied and yelled at me. I want to know how to go above the store managers because I was treated DIRTY!! | |
| Nika | 10/19/10 |
| Tgi Friday's in Crystal Lake, IL needs hospitality course. My family decided to celebrate for my daughter's theater performance. There were five of us in the party. Our server was okay. First I felt like we were being rushed. She greets us and asks for the beverage order. Only three of us knew our drink order. She comes back with the soft drinks and asks for our order. We were still reading the cocktail beverage menu. Then she asks for our order. When I told her we need more time. She sighed in disbelief. What's the rush? It was after 9pm. Our food order was taken correctly. She didn't check with us until half way through our meal. Our food came out okay. However, what upset me was the check was presented without me completing my meal. I said to her how rude. Come back with that when I'm done. What if we wanted to sit for a few minutes after our meal than order coffee? Apparently Tgif doesn't allow for there guests to enjoy themselves. Her tip went from 20% to 12% she killed my moment. Remember we pay your paycheck. If it's not for the customers you'd be without a job. | |
| Karen Rapoza | 10/19/10 |
| I am writing to make people aware of a situation that took place in Mansfield, Ma. about 3 weeks ago one of their full time employees was in a terrible accident where his legs were no longer attached to his pelvis, along with other injuries. He was a full time employee who often picked up shifts and stayed late to help close and he contibuted to their "Have a Heart" program. Roughly 3 weeks have gone by and he has not even received a card. I suspect that the GM an (x cop) is playing judge and jury. After all don't they practice an employee assistance program or is that pure crap? How can they collect monies for their program and not reach out to help? Because this employee in unable to work, he had to give up his home. My feelings are simple. "let he who has no sin, cast the first stone" This employee needs help! And this restaurant needs a new leader. | |
| Former Employee | 10/19/10 |
| I am writing you to attempt to help you save your once number one in sales restraunt ( Fridays Firewheel ) before it turns into the rockwall store, which for all of you reading this the rockwall store no longer exists. When I started working for Fridays Firewheel I loved it, everything about it. The Managment was wonderful the staff was wonderful the moral was wonderful. I was with Fridays for 10 months and in those 10 months we went through numerous D.O. changes numerous managment changes and the turn over rate for employees was disaterous. In March of this year anyone could walk into the bar and it would be standing room only....wall to wall people. The customers loved the fact that they could get off work come in get a 2 dollar beer, eat, and have fun not just with the friends they came in with but with the staff. I stood by and slowly watch the bar sales get lower and lower i slowly watched the regular customers become not so regular anymore. Not only does the poor management staff insult employees on the floor in front of customers but they are demeaning. You have entirely to many turn overs with bar managers, it's a different one every month or two. Bar sales aren't down because of the cocktail waitresses or the bartenders, bar sales are down because every other month you guys put a new body with a manager name tag on back there to attempt to do a job they have no idea how to do. This is not only bad for your bar staff but it's terrible for your bar customers. Your employees are having to adapt to every new manager coming in and changing everything the manager before them was doing...they all want things done their own way...well in my opinion it should be done the FRIDAYS way. You have mangers doing liqour counts when they dont even know what or where half of the liqour is...half of the managers can't even tap a keg. How can a manager manage a bar when he/she can't bartend? You | |
| disappointed customer | 10/13/10 |
| My parents and I went to the T.G.I. Fridays here in Houston,Tx. over on 1960 near Highway 249, across from Willowbrook Mall. Entering the establishment was nice, we were greeted and seated promptly. That is were the good service ends. The waitress came over and took our drink order, we asked for extra lemons for our drinks and she brought a small plate with four lemon slices on it...she then took our meal order....my mom ordered the appetizer sampler and specifically told her to bring it out with the other meals that my dad and I were going to order. My Mom also said to bring her extra blue cheese dressing, because she can't eat the sour cream that comes with the potato wedges..then my dad ordered the avocado chicken salad, and I ordered the Shrimp Key West. Some waiter, NOT our waitress!!! brings out my mom's sampler and disappears!! My dad and I are sitting there wondering where our meals are!!! We also notice that they put sour cream on the plate instead of the extra bleu cheese dressing that she asked for...My dad and I finally get our meals after about 5 to 10 minutes of waiting...My dads salad hardly has any dressing on it and no avacados!!!! My Shrimp Key West was a let down two skewers of miniture shrimp with no rice and big chunks of broccoli, for the 8.95 price tag I should have gotten a bed of rice with it at the very least!!!!! By this time our waitress was not attending to us anymore, some senior waiter took over for her...and tried to do some damage control by telling us that he would buy us dessert..WE DONT WANT ANY DAMN DESSERT!!! We want our meal to be right the first time!!!! My dad then asked the waiter if the salad he ordered came with crackers or bread. The waiter then told him that those items cost extra!!!! WHAT???!!!! Every restaurant I have ever eaten at gives you complimentary bread if you order a salad. By this time we were so fed up, we got a to go box for the rest of my moms sampler and this senior waiter took $6.00 off the whole bill..my dads and my meal should have been completely comped....In closing, we(my family) will not be patronizing your establishment any more...Further more, in this economy T.G.I.Fridays need to realize people are not going to pay outrageous prices for sub par food, we will get hip to the game you are playing.....So you might want to do something about it before you go out of business.....Thanx for nothing!!! | |
| Robert Grier, Jr | 10/14/10 |
| I stop by TGI Friday’s for lunch today (10/14/2010) in St Louis, Mo downtown area where I had a nice lunch. I was in uniform (Military)I was presented my bill and I notice that the Military discount was not applied I then asked my waiter to find out from there management team if they gave Military discounts to soldiers to my surprise the waiter came back and said no they did not. I just left Minneapolis Minnesota, where the Military discount was 25% off for military personnel, I’ve also travel all over the United States and have received anywhere for 10-15% off at TGI Friday’s . Thanks to all the TGI Friday’s that I’ve attended except the St Louis, Mo downtown area. Chief Warrant Officer Robert Grier. | |
| Felicia Henry | 10/8/10 |
| i live an work in pa which were i work is a hotel an we get room service from tgif the service there is great an the manager byt the name of scott does a very good job.my question i want to ask was why the all american chicken sandwich was taken off the menu. that was a hot seller i ate it once an told all my friends about it an the tried it an loved it.just want to know if the could be brought back on the menu. | |
| RaeAnne Benoit | 10/5/10 |
| Zero Stars really! I am an employee of Friday's in Richmond Va! Or at least I was until last Friday... I have woorked at friday's for 5 months and here is the run down on just how badly they run the place! Two weeks into my employment my GM received a phone call from an "anonomous" caller stating that I had a felony on my record. I was asked about it. Me being a very honest person didn't have to legally disclose this but... I told him that yes I was convicted and no it was no longer on my record. I was suspended until I brought back proof. I brought up my court order for my record to b sealed, much in the same way a minor's is sealed after thybecome adults. I was allowed to come back and within 2 more weeks received a promotion to shiftlead because of how hard I work and the team work that lead with. About 2 weeks a ago another person called up there and told then that she was "the mother of an 18 year old" that I had suposedly served alcohol too. But ths time picked the wrong night because I only had 8 tables the entire shift. ANd two days later I recieved a phone call from the person bragging how she called up there and how was I liking unemployment.So I was suspended to "confirm. Again no proof whatso ever but a phone call. There's no guest check, nonothing to say that I did serve a minor. I was fired based on serving a minor. Then he told me that the ABC wanted totalk to me...ok....but for what?? For the "other thing". the expunged felony. Now I ask you. If I served a minor, and the ABC board was helping clear that matter up, and if I actually did serve a minor, then wouldn't they want to talk to me about that?? Bu**SH**! I was fired because of a felony that I didn't put on my application, a felony which the courts have sealed, and I am no longer legally obligated to disclose, and a felony that he knew about 2 weeks int my employment and still brought me back and then promoted me! | |
| Mark Korwin-Kuczynski | 9/26/10 |
| My son attends NDSU in Fargo SD. We were in Fargo to visit him and decided to go to TGI Friday;s store 1776. The meals were good but I was dissapointed in the store not offering senior and student discounts. I asked our server if they offered either discount and was told no. Your in a college town and don't offer student discounts? That is a great way to loose the student business!!! Let alone the senior discount. I would rather go to other places that cater to the students and seniors. You have lost my business and any reccomendation!! | |
| elizabeth smith | 4/8/10 |
| Terrible service is what I received on april 3rd,I went to wikes barre pennsylvania to visit with a friend and we decided to eat at what we thought was the best restaurant and food in the state of pa,I ordered the sizzlin chicken three meal course for 12.99 and all I received was my meal I never received the appetizer or. The dessert,so I went to fridays today Thursday. April 8th in long island and they told me yes I was suppose to receive three items witch I never received.thank you fridays | |
| Brittny | 4/9/10 |
| THE WORST customer service I have ever seen!!! I went to Fridays in Long Beach, CA located at the towne center with about 25 people for a bday party on Wed 4/7/10.The manager Rick first tried to give away our table before we even got in and more than half or our party was present, and the lobby had plenty of tables available in the lobby and there was no one in line. Then as we were seated and ordering drinks 2 girls came in who were not apart of our party and started drinking near the section where we were seated. The manager accussed us of under age drinking after the waiter had already carded us and then took our drink orders. From there the customer service went further down. Instead of kicking the two girls out he kicked out the whole party and said he didn't care if we left! How horrible! we were never greeted by this manager and he was rude to begin with. He must or had a bad day! So we took our over $500 order down the street to BJ's who was more than happy to accomodate to our needs. Our table was ready in 20 min and in short notice! All of 25 people even got their foor within 20 min. Excellent service from BJ's! I will never step foot back in TGI Fridays due to the poor management staff and embarrassment we received for no reason! | |
| Keith Travis | 5/10/10 |
| Today the 10th of May down in San Pedro Sula ,Honduras at rest. # 1325 we ordered ribs. They were rotten My wife got sick and started throwing up. They said that we could order something else so we ordered steak instead. We waited 3 hours for the food and I finaly had to go talk to the manager. In the mean time the service was horrible. No Drinks or anything the whole time we waited for our second plate. After 3 hours we finaly got our food. It was so bad that we couldn't even eat it all. I ask for the bill and they tried to charge me for all the rotten ribs and everything. Manager Saydi Pineda would not work with me on anything. The only thing she did was take 10% off and took the tip off. I am very disapointed and have no plans of ever eating at TGI again. I hate to complain and actually this is the first time I have ever complained about bad service and food. This was absolutely the worst experience that I have ever had anywhere. If something isnt done TGI will go bankrupt. I used to be a big fan of TGIs but that has come to an end. I really hate that it has come to this. | |
| Karen | 5/12/10 |
| Last Friday a few friends and myself decited to visit one of your restaurants. We went over to TGI in Cerritos, CA. The worst experience ever. First we arrived and were told it would take 30 minutes for us to be seated. I was ok with that until we had been sitting there almost an hour and no seats even thought there was a few open tables.I had a few family members visiting from Mexico. Unfortunately my cousin only has a Mexico ID card. I was very upset when the waiter refused to serve him alcohol only because it wasn't a California ID. We felt very discriminated and disapointed. When asked to speak to the manager she gave us a very bad attitude. When we tryed to reason with her about the ID she responded with, "In Mexico you could drink when your 14". What does that have to do with the fact that hes 22 and of egal age to drink. She then said that corporate didn't alow them to take his ID. Eighter way it was very disapointing. I will never go back to TGI Friday. It was supposed to be a great night out for drink, thank god we left that restaurant we ended up having a lot more fun even thought we drove an extra hour we received top of the line serviceat a very nice restaurant. | |
| jennifer gallagher | 5/16/10 |
| I was in Fridays in Freehold NJ about one month ago ordered a dish that had HAIR in it I was complely grossed out the manager gave me a free meal to cone back so tonight I decided ti give them a second chance well I sat at a table for15 min complely being ignored so I left I will NEVER go there again free meal or not | |
| Keshav kumar | 5/21/10 |
| Hello sir, This is Keshav Kumar (code: 1000717, Desig: Busser, Department- Front of the house, Location: #2238 Noida, U.P, India). Sir i had join your restaurant on 06/02/2010. Sir before join your restaurant i declared in the front of your H.R deppt. That i have no I.D proof, i have only college us I.D., I have no driving license, no passport, and no pan card. But I have applying for election card. Sir on the behalf of college us I.D no any bank is ready for opening the saving a/c. Sir so I cannot open own saving a/c in any bank. After than how it is possible to cash the check that is given by Bristo hospitality pvt. Ltd. Sir I had request to your H.R deppt. + own associate general manager regarding this matter, but they directly refused. They directly said we are sorry. Sir now you tell me please why any person in this world do work? If I do not cash this check than who give me money for food & accommodation. No any body will help me except you. Sir you known every thing are happen on money. I face a lot of problem due to your company rule regulation. I am very upset for this. Your H.R deppt. Know every thing, after than they do …….. Sir how I manage this time please u tells me. So I request to you please help me and take right decision for that employee who have no I.D proof & start own career to your company. Sir I hope you must help me. With best regard Keshav Kumar (Busser) TGI’F Bristo hospitality pvt. Ltd. #2238 Noida India | |
| Jasmine L.Beamon | 5/28/10 |
| The service that I received at the Friday's in Laurel, Md on 5/22/10 was unacceptable. The server named Ryan was incompetent when it came to the checks. He returned to the table 5 times with items on my tab that did not belong to me. The manager came to the table but was not helpful. His attitude about the situation was very unprofessional. I had to manually scratch out items that did not belong to me. After approximately 45 mins the problem still wasn't fully resolved. To top off the whole situation my card was charged 65.00 when I only signed for 25.60. With that being said i feel as though i am a victim of robbery. I am not pleased with how the situation is being handled. No one mentioned anything about compensation for my inconvenience. Due to this problem i will no longer be a patron of your company. It is sad to say because Friday's is one of my favorite restaurants. | |
| Kevin Morris | 6/4/10 |
| For over 20 years I had been a loyal patron of TGI Fridays. I organized my fellow coworkers to meet for Happy hour there almost every friday,(even though they don't reserve tables)we waited and they counted on us being there.I have had Biethday, anniversaries, and other get togethers there....keeping in mind of all the "gold points" I'd be earning.It started with a Fridays leather jacket I was saving for...then when I finally earned the points, they discontinued the apparel from the points catalogue, but they had trips,rooms,and all these other nice things to save for. I dutifully saved and saved and forgone using them for dinner certificates and so forth to keep accumilating points for something really big or worthwhile.After 20 years of saving I accumuled THOUSANDS of points!Last week I was told by the waitperson the program had been terminated and I should,ve got an email ( I did'nt), and that my points could no longer be redeemed. At that moment I got physically ill and had to leave immediately.I know I've lost at the very least hundreds of dollars in dinner certificates,forget about a trip or any merchandise.Today I sent my now worthless fridays card to the COO at Headquarters along with a personal letter in hopes to get a reply. Before I bad mouth them I will await a response.Meanwhile I cant even look at the Fridays restraunt as I pass by from work. | |
| Kimmy Duong | 6/5/10 |
| This is my third time eating at T.G.I's in Orlando, FL and I have never had a problem until today!! First, my daughter (3yrs old.) had a kids pizza came out burnt, when they brought another one after 10 mins. her pizza was under cooked and still cold. Secondly my brothers steak came out rare when he asked for medium. Thirdly, My sizzling chicken and shrimp came out not sizzling... but the WORST PART is that half way done with my meal I took a bite of my mashed potato and bit into a little piece of metal!!! They told me it was probably from the mashed potato scooper they used. WOW, The most horrible food experience ever, and I never complained before this is my 1st worst experience. I had to order my daughter mac and cheese because she was starving from waiting so long for the bad pizzas that kept coming out! Never again will I be going to this restaurant. | |
| MR,MRS EDWARD HURRIGAN | 6/5/10 |
| 3825 WHITTER PLACE APT 7 INDIANAPOLIS IND 46226 AT TO FIRST PAGE THANK YOU | |
| mr,mrs EDWARD A HURRIGAN | 6/5/10 |
| OUR FIRST VISIT TO TGIF FRIDAYS WAS TODAY JUNE5,2010 AT 7PM SAT THE CASTELTON LOCATION. WE WHERE SEATED ACROSS FROM A TABLE OF UNSUPERVISED KIDS WHOS PARENTS WERE SEATED IN THE CAFE. THE KIDS WERE VERY LOUD AND UNRULY, BANGING THEIR KNIVES ON THE TABLE WE ASKED TO BE MOVED FROM THAT AREA AN DID SO, BUT THE WAITRESS WAS JUST AS BAD AS THE KIDS SHOUTING AN THROWING NAPKINS BACK AT THE CHILDREN, THE PARENTS NOT ONCE WAS TOLD OF THE CHILDRENS BEHAVYOR. OUR INTENTION WAS TO HAVE A RELAXING ENJOYABLE MEAL WITH EACH OTHER BUT WAS UNABLE TO DO SO,WE ARE 55YEARS OF AGE AN THOUGHT WE WHERE A CHUCKY CHEESE THANK YOU MR,MRS E.A.HUURRIGAN 3825 WHITTER PLACE APT 7 INDPLIS,IN 46226 | |
| brett and christine stewart | 6/7/10 |
| my husband and i were subcontractors for a man who cleans tgi fridays in robinson twp. pa.after working for 27 days in a row busting our buts for these people and for the store, we were even told by the gm. what a good job we did,for 27 days straight. the man whom we contracted the job from did not pay us anything for all the work we did 27 days straight. the manager sherry was so rude to us and told this was our problem.we were not asking her to pay us directly only to acknowledge we had done the work,which she witnessed for 27 days straight. how fridays can allow thieves to work in their resteraunt is beyond this man and his wife scam artists. i plan on telling anyone who listen and even those who dont wantincluding the judge what fridays is a part of. | |
| Unsatisfied | 9/6/10 |
| Took my date to TGI Fridays hoping for some good food and a couple drinks at a reasonable price, and left still hungry; like I was wondering what I had just paid $83 and change for?? I ordered the "Key West" Shrimp dinner, which was nothing but 2 shrimp skewers on a plate. The shrimp was tiny, and covered in some black stuff like charcoal, and was definitely overcooked. It didn't even come with the customary bed of rice. My date ordered the chicken breast sandwich. We both had 2 strawberry daquiris. We asked that they use Bacardi in the daquiris. Our waitress said no problem. We tried ordering dessert, but they claimed that the cheesecake which was advertised was frozen, and couldn't be served. Then they ended up charging us for it, anyway. Our bill came to $83. and change. They decided to charge us nearly $8 per shot (4) in addition to the price of the 4 daquiris, even though we were never told there would be an extra charge. They also charged us for the dessert which we never got, and then refused to credit us the $10 for parking (which we were told by the parking attendant would be reimbursed to us by the restaurant). That was a lie. The service was poor, the quality (and quantity) of the food was poor, and the prices were astronomical! And, then the manager tells us they can't reimburse us for parking. I left this TGI Fridays feeling very unsatisfied and ripped off. I would not want to go back. | |
| steak lover | 9/18/10 |
| Go to Texas Roadhouse...they'll take car of you!! | |
| Sub-par service | 9/20/10 |
| Upon our party of five’s arrival at TGI Fridays, we were greeted by a very friendly hostess who promptly acknowledged our request to be seated outside. As we were waiting at our table to be approached by our server, we proceeded to select our drinks from the menu. After fifteen minutes passed without being recognized by a single server, one finally came to our table to ask if we had been helped. After we replied no, the server stated that she would let someone know that we were there. After another five minutes of waiting, a server appeared at the door and peeked out apprehensively to assess our table. This server finally approached our table and apathetically apologized for the wait that we may have incurred. After asking what we would like to drink, we proceeded to give her our drink requests as well as placed our food order as we were concerned that it would be a while before she returned to our table. Another ten minutes passed and our drinks still had not arrived. At this time, I approached the hostess who had seated us and asked to speak with a manager. I spoke with the manager (who did not offer her name) about our experience thus far and expressed my concern about the attentiveness of our server. I asked the manager if we could have another person as our server because we still wanted to eat at this location. The manager quickly obliged my request and stated that someone would be to our table shortly to help us. After I returned to our table, another five minutes passed, and the same server that was requested to be exchanged appeared with our drinks. At the same time as the server was handing out our drinks, another server arrived to introduce herself as our server. Clearly a miscommunication issue, the manager came to our table to apologize for not sorting out the situation prior to our previous server returning to our table. After our initial 45 minutes of sub-par service, our visit was nicely recovered with the new server (Jessica J). Surprisingly, the manager did not offer to mitigate our complaints. Coming from years of experience in a restaurant as a server and head trainer, dissatisfaction alleviation is extremely important to maintaining healthy customer relationships as well establishing a customer base that will happily return and sing your praises. As a customer who was extremely unhappy with the way our situation was handled, I would highly recommend training all managerial staff on customer relationships because “a happy customer is your walking advertisement”. | |
| Nicole Atherton Gray | 6/10/10 |
| I have been saving Gold Points at TGI Friday's for over 10 years and I just called to redeem them and they said, We are sorry that program no longer exists! What the heck?!? I gave TGI Friday's my loyalty for 10 years and they won't even as much as call me back or send a gift certificate for all my years of patronage? I had thousands of points on my card and now it doesn't exist? What a joke! This won't be the last of me TGI Friday's! I will contact ALL of my FB, Twitter, MySpace and email friends and tell them about what happened and ask them not to give you their business! And, rest assured, that this won't be the only thing I do to make sure your business decline!!! | |
| Terri | 6/10/10 |
| I went to TGI in Greenbelt, MD. The service was awful. We asked for rush service our waitress said no problem. We ordered 4 12.99 lunch specials with appetizers, lunch and dessert. I asked if I could subsitute the brownie dessert and I was told yes for 1.99. The waitress came back and said the mananger on duty today will not allow her to do it even though the mananger from the previous day did. The appetizers came out fast but not the rest. Our waitress never came back to fill our drinks during the waiting time. We asked the waitress to please pack one of our desserts to go, but for some reason she packed them all up included the brownie dessert. However, the brownie dessert did not include any hot fudge. The check came and we were charged for 5 meals. Asked her to fix and asked for a manager, which he never came and that took 20 minutes. I then went and to find the manager he said he would be right with me let me deliver this food. On his way back to me his employee called and proceeded to ask me to wait. This was rude I'm the paying customer not the employee. Our total time at lunch during working hours was 1 hour and 30 minutes after we asked for rush service. Thanks TGI for not rushing our order and not giving us great customer service. I could understand if the restaurant was busy but they had plenty of empty seats. Horrible experience will never go back. | |
| Ramon de Guzman | 6/12/10 |
| I am in Panama and I visited Friday's restaurant located in El Centro Comercial Pueblo to watch the Soccer match between. England and the USA. They had all the flags of all the countries that had qualified to play the for the World Cup, some countrie had their flag flying in different areas thru the restaurant, Brasil and Argentina had at least 5 flags flying, England had at least three flag. Whar bother me the most was that not even one American flag was displayed. I called the bartender and I sarcastically asked him if the USA had qualified to play in South Africa. He said "of course, they are playing right now".I said, "where is the American flag.his excuse was that these came in a box and they forgot to include the Amercan flag. I believe you should have a tlked with them. I am sick and tired of this American Haters whi love American Franchises and they hate the USA that it blinds then to fly the American flag. The flag represents the people of the USA and not tbe governmnt. Mu phone is 305 542 1709 my email is rnamzug@aol.com Ramon de Guzman | |
| Joe | 6/12/10 |
| I am writing this note to discuss the displeasure I have had during a recent visit at the Mishawaka TGIF. It was Friday and I decided to take my son out for lunch as a special occasion that he finished high school and was graduating on Saturday. Our meal we ordered was the Jack Daniels BBQ ribs and my son had the Jack Daniels chicken. The meal was delicious. My complaint was the portion size of the ribs. They gave me four ribs and charged me $9.99 for this meal. If I would of known that this was only 4 ribs I would of ordered a full slab for the $17.00. My son's meal was ok. I called the manager to complain, and ended up talking to the asst. manager on duty. The manager was busy on an interview. As I discussed my displeasure about my meal, she listened intensively. Afterward she said she would talk to the manager for compensation. A few days past and I did not hear from the asst or the manager. I called again and talked to the asst gave my story again and she said she would check into the status. I recently received my compensation which turned out to be a $8.00 gift certificate. I decided that I would prefer to return this amount and not be a client for life. TGIF needs to know high prices and lower food quantity equal a dissatisfied customer. No wonder the restaurant was over half empty. My recommendation is lower your prices or give more food for the value. You decide before it is too late. | |
| CD | 6/13/10 |
| Went to Atlanta Hartsfield Airport for lunch. Came home checked my account and they billed someone else's lunch on my credit card. I call today give my tel # ask for a manager to call no call back. I call again placed on hold for 30min nobody picks up the phone. Trying to call a third time tel # is busy for hours. They have decided to mess with the wrong person do not ignore me and act like I'm the problem. I'm placing telephone calls on my money to fix a problem by overcharging me and my family. | |
| Julie Meyer | 6/15/10 |
| My mother had ordered several orders of your pot stickers for her first grandchild's baby shower. She was late in picking them up and upon arrival to the restaurant she was told that they had been thrown out. After hearing about this I would be remiss if I did not let someone from the Friday's industry know of this issue. My mother was not even given the option to take the food home to be reheated nor was she given an explanation by a manager. I firmly believe that in this situation a manager should have spoken to her to let her know what had been done and why. My mother had been running around for days trying to make all the preparations for the party. Friday's was one stop on her list of many. I ask you this; what harm would it have caused if this Friday's held the food a little longer? My mother was not given any consideration that she may be running a little late. What happened to the customer coming first and being right? This situations maddens me for that fact that my mother was treated so poorly. She was counting on having the food to serve to her guests and was left with little time to find other options. Thankfully one of your competitors was more than accommodating in supplying a generous amount of their Southwest egg rolls at the last minute, Not to mention the pure waste of food. That is another issue in itself. It was disappointing having a restaurant I have enjoyed in the past drop the ball in this situation. In all honesty, this situation sours my desire to continue to frequent your establishment. | |
| Stephanie Pimentel | 6/17/10 |
| I have to say I just went to TGIFRidays . It wasd actually the NBA playoffs and the place was packed I mean packed ! The bar was full and the whole place could of easily been chaotic catastophre .I get there and the people are all very rude and disorderly very upset because they are not getting seated but wait ! Here comes this woman and takes charge she organizes everything sets everything in order I am impressed beyond words . I never write reviews because I have never been so impressed currently running two businesses I am spechless !So here is my complete respect to Joanna Lewis of Torrance ,CA . I am grateful foer her serviice and her hav ing us seated in a prompt manner Thank You ! | |
| stephen hammonds | 6/20/10 |
| I visiteda fridays in monroe new york and service was really poor. I waited 7 minutes before I even was greeted, I waited 5 minutes for my drinks,10 to order, 15 before we received our appetizers and it was very slow in there. Everything was just horrible, inspite of me giving them chances all attempts fialed.I finally spoke with the manager and she then took her time responding to my feedback. This must be fixed and dealt with properly. My email is lesliecharged@gmail.com, u can contact me through email. | |
| Romy Sappington | 8/25/10 |
| We went to TGIF for lunch about a week ago. We had a sandwich with a salad wedge and the sandwich was so small it only took 2 bites to finish. My soup was cold and they were to busy to take care of us. The cost was to much for the amount of food we received. We were really disappointed because the advertisement on television made it look so good. We go there quite often and this was very disappointing. | |
| Ravi | 7/28/10 |
| Recently we were in NY city, and went to Times Square TGI Friday's at 3.30 pm for quick bite. But that quick bite turned into a nightmare and a dreadful experience which will definitely stop us from going to this chain in life. We went with our kids to this location. They have offered us a table by the kitchen, even though they have lot of other tables. We have asked waiter to move us to a different location. That is when I have noticed all the families with kids have been clumped together in a dark corner. I have a serious problem with seating arrangement. This shows that families with kids are treatly unfairly, not given the best seating and best dining experience, even though they are charged the same amount as everybody else. I want to know where does it say, families with kids does not deserve better seating. This kind of attitude makes me sick. HORROR DETAILS: we ordered 3 lunch specials at 3.40 pm and it a team of 4 people nearly 1.5 hours to fill the order. On top that we were charged double the amount for one the lunch special. This place is run by headless chickens. They have no clue of what is happening and act as ostriches with their heads in the sand. I would not be surprised if the location closes in a year. I sincerely hope that this location closes, so that it prevent people from having heartbreaking experieneces. Owner Adam is busy and he is not ready to listen to customers problems. This Owner is the biggest Ostrich in that store. PEOPLE WAKE UP AND SMELL THE **** | |
| V | 8/20/10 |
| I have the unacceptable treatment last night at the TGIF in Buena Park, Ca. I was very unhappy with the staff's attitude and quality of service. I got a bad drink and then got a cold chicken with my combo meal. The waiter only gave me a $4.00 discount. I then asked for the manager. When the manager didn't apologize and she said there was no further discount. She also refused to give me her name. I was horrified and explained that a cold chicken can get people sick. After she gave me worse service than the waiter I told her to take the meal off my check. All I wanted was a discount. Things got worse and she kicked us out by calling Knotts Security to ask us to leave before I could even pay with my credit card. I guess complaining gives us no rights! Are people not allowed to complain? My older aunt and I left embarressed. This is how they treat paying customers? I will never go there. My incedent was 8/19/2010. | |
| hurt | 8/20/10 |
| i was a loyal employee at tgi Friday's for almost 3 years first to year's was great but since our store is a m.i.t store we get new managers in well anyway in the last year i have been sexually harassed humiliated by another manager yelled at put down to say the least and im not the only one it happens all the time at my location just people are to scared to stand up and say something and who can blame them when i did the manager's turned on me even a few employees well the ones who go out and party with the harasser young girls just trying to fit in well some one needs to step up and i guess that's were i will come in or it wont stop for the next employee i had a break down now no job no self esteem nothing thanks Friday's | |
| Roberta Anderson | 8/3/10 |
| I got to tell ya , the General Manager at TGIFs in port charlotte is the worst G,M i have ever met , we sit at the bar and eat and when that lady comes in she has a nasty look on her face from the moment she hits the door , A very unhappy lady in a used to be fun place to eat , We as a customer can here this lady yelling at her staff yelling at the kitchen people and her ass,mgr makes it really unconfortable TGIFs need to do something about her | |
| Toy Banks | 8/11/10 |
| I visited your Southfield, MI location on Evergreen, on July 30. I had a visitor from Texas and decided to take her to Fridays, to my surprise it's Karoke night. I have no problem with that, however, the music was so loud that we found ourselves screaming at each other. I asked for the waitress for a manager, she said "that he is not going to turn it down, but I will tell him you want him". Well, he never came, I then asked the waitress why didn't the manager come over, then she said "Well, they are on the last song now he said it's wasn't necessary for him to come". What a JOKE! I waited for him for 45 minutes before the last song. This manager belongs in the "Hall of Shame". Unfortunately this is not the first time that I've encounter bad management from Friday's. Corporate Office you must do something because me and my friends have lost our zeal to even come to another Friday's, it use to be the place meet, now it is the place to beat. | |
| Never Going to TGIFs ever again (Braintree, MA) | 8/18/10 |
| This place deserves no stars. I got an alcoholic beverage w/o being carded. Why? Because I never ordered one and I'm highly allergic. I asked for the homemade lemonade, and got lemonade with alcohol in it. On a non-sick day, I could taste the alcohol, but I shouldn't have to figure out if my drink is spiked. Anyhow, within 5 minutes of sipping my drink, I started getting really hot and sick. I spoke to my waiter who told me my drink had no alcohol in it, but I was puking my brains out in the bathroom. I ended up not eating, no one at the place cared, and I had to leave while my friends paid the bill. The next day, I left a comment on the TGIF website, and got an email back from the Braintree manager, Liam Quilty-Dunn, whom left his #. I called and left messages 3Xs. Nothing. So I emailed back. Nothing. I called the corporate # above, and the girl gave me a case # and told me that she would resend Mr. Liam the issue. Have I heard back? Nope. My incident was 7/26/2010 ...today is 8/18/2010. | |
| A one time customer | 8/14/10 |
| tryed tgi fridays once and got bad service at aventura restraunt we will never go back | |
| Marlboro Ma | 8/6/10 |
| How bad is the service at TGIF's these days? Bad enough when a waitress, tells you u have to wait, save ur cash, avoid the Soloman Pond Mall, and by the way do they pay their employee's to text while you wait? TGIF's? Pass Next Stop Bertucci's | |
| Ashley Lewis | 6/30/10 |
| My family of four ate at the TGI Friday's in Huber Heights on Sunday June 27. We met my brother and his son along with my sister and her two children. We sat at a booth which seated more than the nine of us that still had empty seats. The Friday's staff did not have to push any tables together to fit us, the booth was made for a larger party. We each paid on seperate tabs (myself and my three children, my brother and his son, and my sister and her two children. On each tab we were charged without and option an 18% tip for the "large" party we had. I always tip everytime I go out to eat. I am also a frequent visitor of Friday's along with my brother and sister. I did not appriciate being charged and extra $10.00 without the choice. It was already added to all of our checks when we recieved them. I am not one to complain at all even, but I am very displeased. Our service was okay, but not worth the twenty something dollar tip he recieved. I would like to state that if all three parties aren't reimbursed of some sort, Friday's will not have our business and we would be more than kind to let others know not to arrive in "large" groups. Money is already too tight to go out to eat often and we gathered for my brother's birthday, not to hand over free money to the waiter. | |
| Steven Brower | 7/26/10 |
| As a member of TGI’s Get More Stripes and a regular customer I will now make you aware of a most unpleasant dining experience tonight. My wife and I are very upset and will not enter the TGI Fridays on Beechmont again! People dine together to share time as a family, not just eat dinner. My grown children and my wife and I all met together at your restaurant on Sat. July 23, 2009. We have not been together in over a month. I made a 5 pm reservation for 7 people. We were put in a back room with no music, a greasy floor and close enough to the smoking area that the smoke was coming into the room. My wife and I live 40 miles away. 40 MILES!!!! We met for my daughter’s birthday although she did not want the singing and desert. Our food was for the most part very good. Except my wife ordered the Jack Daniels Steak and Shrimp. The shrimp was supposed to be grilled. It came out fried. There was supposed to be a side vegetable but there was none. She did not complain and just went with the flow. Our waitress was very nice. Our bill with a 20% tip was $95.24. With economy such as it is, this is a lot of money! We had finished eating and received our bill, and we were considering having desert or doing something special for our birthday daughter and did I mention a 20% tip for SERVICE!! What we got was (he didn’t introduce himself – I’m guessing a manager) a quick “I’ve got another party coming in at 8 pm and I need this table”. What about “Can I get you anything else” or “here are some coupons for you next visit. If you are finished we’re very busy and I need this table for a large party in about 10 minutes”? We really felt like 2nd class citizens and were being herded out like cattle. We also needed to use the restrooms before leaving and because of the way were asked to leave did not and had to stop on the way home at a McDonald’s The manager gets a big U in table manners and customer service. Customers are the reason you are in business. No customer, no business. There is NO shortage of restaurants. We then went to Sonic and spent only $4.14 and got EXCELLENT service. They even asked us if we needed more napkins! | |
| T.G.I. Fridays server | 7/6/10 |
| Ashley lewis....this is regards to your comment.....YOU are all sitting at one table for one that makes you a group of people....if you are not a group of people then sit at diffrent tables....and further more learn to read the menu it is clearly posted on the menu all party's of eight or more a service charge of 18% will be added......and it is clearly shown on the bill you get before you pay....it clearly says 18% gratuity has been added.......and im thinking 9 people eating at fridays and it was a 20 dollar tip so your check wasa little over 100 bucks....JESUS PEOPLE i am so sick of people who want to go out and eat like kings and queens yet tip like peasants..... | |
| Kayla | 7/9/10 |
| on yesterday 07/08/10 I visited the TGI location in Arlington, tx on Cooper during the 4pm hour. I decided to dine there with my father who came from out of town in order to spend a relaxing time with. I want to complain about the server who eventually felt the need to do his job and take our drink order after waiting over 15mn. this would have been a reasonble amount of time in normal circumstances; only during this time there was only one other group of people dining. the server was way out of line after we paid for our meal. We did not feel he deserved a tip at all because of his service. i won't get into that at the moment I will let our Lawyer handle that. This server brought our receipt outside as we were leaving and my dad said that's okay but thanks. (I have to say a server because he never made his name known to us) He then begin to make a comment about us paying for the food without leaving a tip so you can have your receipt. I told him he did not deserve a tip and questioned is that how you react when you don't receive a tip. But to top it off he sat outside when the other diners came out and begin to explain the situation to them. Disrespect-unprofessional and extreme racist is what this situation was and it will be taken further. If you allow this type of character to work in your establishment then you obviously don't care if you are sued. | |
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