TJ Maxx Corporate Office | Headquarters Contact Phone Number & Address

Treated Like A Criminal

1/7/12

I reopended my TJX card at Christmas to get a 10% discount on my purchase of over 100 dollars on that purchase was a wallet by Steve Madden for 12.99. I came back twice more before Christmas and spent nearly 400 dollars on gifts. The first week after Christmas i needed to exchange the wallet because the zipper broke, had my receipt, got another wallet same brand and same price for 12.99. Only to be told i would have to pay the 1.30 cent difference on the wallet that should have been an even exchange . I asked to speak to the manager who came at me like a junk yard dog,baggering me constently about the wallet and threatening to call the police if i did not leave her verbal expresions were crude and her stance toward me was threatening. She did not let me explain anything, never looked at my reciept, she approached me screaming like a banshee for no reason over 1.30 cents. Her manner was innapropiate,, shocking and threating. Only when i said i know longer need the 40 dollars in merchandise i was going to buy did she allow the girl to make an even exchange on the wallet. All the while yelling at me to get out of the store or she would call the police and that i was not leaving fast enough. I was humiliated, embarressed, and threatened with the police, i am a good person, i left in tears . who wants to shop in a store over what should have been an easy return only to be threatend by the police. You are cutting off the hand that feeds you. Over 1.30 cents. I can only hope the customers you get from now on will be the ones truly taking advantage of you by lying and stealing. This took place at the LAKE ST. LOUIS STORE, IN MO. THE ONLY ONE CAUSING A SCENE WAS THE STORE MANAGER WHO COULD HAVE USED SOME RESTRAINT, BUT CHOOSE NOT TOO

samantha shannon

12/4/11

I have been shoppigng at tjmaxx, marshalls, homegoods to name a few [my family also, grandparents, aunts and uncles, cousins to name a few we dont even go to the mall anymore, last season I found a black fox hat that I absolutly just had to have, the price point was a little steep, I have three small boys and of course I would do without, BUT my question are there any more of these and I am trying to find a muff to match. The price point was about $99.00, and I just bought a blach head wrap but its not same. Could some one let me know where these are, if there any left, and how do I get ahold of one, the hat for sure and if at all at possible the black fox fur muff. I really do thankful for this and if you can possibly help me know....AGAIN THANK YOU.....SAMANTHA SHANNON, MOGADORE OHIO. ONCE AGAIN MY FAVORITE DEPARTMANT STORE OF ALL TIME......

BILL	11/23/11
i BROUGHT SME ALOE VERA BOTTLE FROM HAWAII AND I HAVE HYPERTENSION THAT SEEM TO LOWER MY READING. I WENT BACK TO LOCAL OUTLET ONLY TO FIND THAT HQT. ISNOT SHIPPING IT ANYMORE. I WOULD LIKETO KNOW THE PRODUCT NAME TO GET MORE PRODUCT FROM EITHER TJ MAX OR DIRECT. (pearlrichardaon@windstream.net ) 479/997-2386

Mr Harold LaRock

11/20/11

I was at a TJMaxx store while out of town on business in South Elgin,Ill. My second oldest daughter lives nearby and I was visiting her and we decided to go shopping. I was greeted by a woman as soon as I entered the store. She was simply walking by and said hello! What a nice way to start a shopping experience! I don't remember her name just that she had the most illuminating eyes I have ever seen! We spent about two hours shopping, and this same woman greeted several people throughout the store while I was there. I have worked in customer service all my life and I have never seen such an act of sincerity before. I told the cashier about my experience and he asked me what this women looked like. I said I remembered that she was blonde and probably in her 40's. He told me that it was the Manager on Duty! Good Job TJMaxx!

Employees treated like crap !!!

10/13/11

I am truely embarassed to say that I work for this horrible company. Thay're all about team work and its a bunch of bologne. I do markdowns for the store along with 3 other girls. Out of 9 machines, we dont have ANY that work properly. We had told all 3 of our managers and they keep passing the buck to everyone else. One of the managers came up tp us yesterday and said "I dont know what happened on Friday, but you guys were SLOW!!" I told him, "Look, I've already spoken to *Mark and he said to talk to *Moses. We've talked to *Moses twice about it and nothing is being done about NONE OF OUR MACHINES WORKING!" He got pissed and walked away. It sucks too because we get blammed for everyone else in the other departments not doing their job. They expect us too, ontop of doing our job, to do everyone elses when it should've been taken care of BEFORE we came. To make it worse, we get the shit end of the stick everytime and get the least amount of hours of anyone in the store. Sometimes its only 4 hours a week and they see nothing wrong with that :( I wouldn't recommend ANYONE working for this crappy company
*names were changed

Scared Employee

10/7/11

I agree with what you wrote below. They (DM's and above) are a bunch of hypocritical bullies. With all the focus on bullying and the emotional damage it causes, TJX should take a good long hard look at their corporate executives and the way they treat the employees at store level. They should be ashamed of themselves for such strong-arm practices. May they all end up in retail hell . . . oh wait. *smacks head*

Madeline wilson 12/1/10

You allow your managers to treat your employees with disrespect. These employes are not treated any better than the customers in the emails.
You have longtime employes who are afraid of there managers. I have one friend who is afraid to make a Drs. Appointment and she is sick and needs surgery.

Lois Laedlein

10/3/11

I always had a good time shopping at TJ Maxx. Recently, I bought 8 Bormioli Rocco Sorgente Cooler glasses in RED. Upon washing the pricing material off the color started to come off. TJ Maxx has not contacted me and I cannot get in touch with the Bormioli company. What am I to do? This is a horrible example of customer service. I didn't know it then, but I bought six glasses (not in a box) which I shouldn't have done. I want some answers and I want them in a reasonable time period. I have been patient but the patience is wearing off. Can you do something or give me some references which could help? Waiting for some kind of reply.

denise

9/26/11

I love shopping at T.j. maxx on 9/26/2011 I was going to pick up my layway that I had started my early Christmas shopping for my kids and grandkids my layaway was worth $400 I mostly had the designer clothing Ralph Lauren. When I went to pick my layaway up they could not find it this is the second time this happen to me everytime I put Ralph Lauren for kids on layaway alot of people or starting to beleive the workers are taking the layaways they want and making it seem they could not be found this is the TJ maxx in Baton Rouge,La zipcode 70810 its getting riduculous you cant even put decent clothes on layaway for your kids at the TJ maxx in Baton Rouge,La because you will fear they will lose them I hope someone do something about this matter.All the srore manger can say is sorry but that want bring what I wanted for my family back then I had the receipt. I feel something should be done.

Nichole	9/17/11
I am so livid about the little girl clothes. They are way to adult-like for my 2 yr old. This is why our society is so messed up and their are child Molesters and perverts. This company should not put so many Mature outfits for children. I am def not one to complain nor am I some Christian freak but geez c'mon put some regular clothes out For little kids. I'm embarrassed and won't be returning.

Anne Laventur

9/21/11

The manager Michael Calcagni at 595 shelburne road in Burlington, Vt was yelling after me when i was shopping and i did not make anything wrong at all. I asked him assistance to find something and he never give me the assistance asking and he answered me that i had seen everything i should had seen in his store (I was there for an hour) and i should go now to the teller to pay and was again yelling. I am a very good client and the teller told me he is always like this. So this is an unacceptable service provided by the manager of this store. We do not talk to clients like this. I was so upset that he was yelling after me twice. I wish you will replace him this is more than urgent.

Christopher Prince

9/13/11

I wanted to bring to your attention that your location on 1 North State Street, Chicago, IL 60602-3307
(312) 553-0515 has a huge problem. My sister, a single parent of (3), went on an interview today excited about the opportunity to work for your company. What she received in return was pure racism. She was interviewed by your standing "District Manager" named Perry Morrisey. Not only did he ask her personal questions about her life, but showed utter disrespect and was completely unprofessional. My sister is not very knowledgeable about how people like this get into positions of this nature, but I am. Not only will I launch a formal complaint against this Manager, but I will continue to call and write EVERY TJ Maxx executive that can do something about this.
My sister left her interview in tears. I will be a writing a letter and posting this on EVERY complaint site that I know of until something is done.

Please feel free to e-mail me at chrisprince3@yahoo.com.

L.T.RAJA	6/25/11
DEAR SIR, I AM L.T.RAJA FROM M.P.TAPES (P) LTD,AVINASHI (TIRUPUR-INIDA-TAMILNADU), WE ARE PRODUCED OF KNITTED ELASTIC,WOVEN ELASTIC,SATIN TAPE , SO PLEAE INFORM YOUR TAMILNADU OR INDIA'S CONTACT PERSON NAME AND ADRESS, WE WILL CONTACT. THANK YOU, LTRAJA MAIL ID : LTRAJANEW@gmail.com

Ajeet	5/23/11
Can anybody give me the address of India buying office of TJ Maxx. My email ID is ajeet@hemkundexports.com

Jo-Ann Lanoie

5/7/11

I have never been treated so bad as a consumer until today. First of all I spend thousands of dollars in your stores each year. On May 7 I was in your Manchester store I was at the check out purchasing baby's sneakers that were ticketed at $3.00. the cashier said I will be right back these are marked wrong, when she came back she had put a ticket for $5.99 on the sneakers. I said I am not paying the 5.99 I am paying the 3.00 as marked. She argued so I asked for a Manager before that another sales person came along and said we make mistakes also and I said I understand but the ticket said $3.00, she said some kid must have switched them. I said there is no way the ticket was in perfect condition it was marked wrong by the store. Her name was Madeline very rude. Than came the assistant manager her name was Lauren she was even more rude. I told her I want the sneakers for 3.00 she said no they are 5.99. At that point I decided its not worth arguing with her she did not even apologize for the mistake. I can't believe that they would loose a great customer over 2.00 but they did not care. Its not the price it was the principal what kind of assistant managers do you hire. I expect someone to call me regarding this episode. 603-361-6478

Nauman

4/26/11

Dear HR Manager

I've been working as the General Manager Marketing in the leading textile units of pakistan for past 18 years. I have been dealing in sales, souring and as well monitoring the over all business perfomace of my companies having annual sales of USD$125.0 million / year. I have started my own sourcing set up in Lahore Pakistan. I have very strong contacts in the industry both domestically as well internationally. If you are interested to buy some left over stocks in any of the textile products in bed linen, towel, apprens, fashion or industrial garments or performace fabrics. I can get you the best deals.

My Contact details are as follows
avenuetextile@gmail.com
+92 333 84 17 111

K.SHIVAKUMAR

4/8/11

V.K.SHIVAKUMAR

3/2, 2nd Floor,ThiruNagar,1st Cross,North Kamarajapuram Post,KARUR-639002.INDIA. . Mobile.No;91-9443723251.email.;sivaraam@bsnl.in

TO,

WHOM IT MAY CONCERN

Sub;To Promote as Production/Sourcing/QC-Manager- Home Textiles and&made-ups for South India(Karur) Operation.

Dear Sir/Madam,

I came to know through some reliable sources that you have a vacancy for Fabric Sourcing for Cotton Home Furnishing Textiles &Made-ups items for South India, I am interested in applying for the captioned position.

I am a Diploma Holder in Textile Technology & having 20 years experience in Home Furnishing Textiles field.Since I am sitting in Production centre of Karur- South India,I have good vendors net work with low cost.

Since I serviced with Indian Manufacturer cum Exporters I have Sound Knowledge of Costing,Sourcing,all kinds of Manufacturing Process(weaving, dyeing, printing) and characteristics of various type of fabrics and material for home textile products.

I am confident that my qualifications, skills and past working experiences are relevant to the requirements of the position and I can make significant contributions to the continued success of your organization. My resume is attached for your review and I would appreciate the opportunity to discuss with you personally how I can best serve your organization.

Thank you for your time and consideration and I look forward to hearing from you.

Yours sincerely,

SHIVA KUMAR

Gloria Wright	3/28/11
In reading the above, it is apparent that TJMaxx is not the store to shop at and don't worry, I will never shop there again. If you continue with dissatisfying customers, Ross will take all of the business from you. You sales associate rang $19.98 worth of merchandise that I did not receive. Stealing is par for the course at TJMaxx it appears.

Joan Julin

12/27/10

I have been an avid shopper in your store in Traverse City, Michigan ever since it opened. I have always found your associates to be friendly and courteous. However, today I was just appauled by one of the Manager's attitude at this particular store. Let me first give you some background. Several weeks ago the store offered Black Fox Fur items for sale. I had purchased a cape of Black Fox Fur from the store last year and was delighted to see more items which I intended to purchase. I particularly wanted to purchase a couple of hats. They were a little pricy for me so I decided to wait until they went on Sale. I visited the store starting on the 23rd of Dec. and continued on the 24th, and 26th. I am not a young woman so I decided to call this morning and see if the furs had gone on Sale yet. A man answered the phone and told me after some research that the hats that I was interested in were being marked down as we spoke to $99 from $149. I told him that I would be in within the hour to purchase some. When I arrived at the store because it opened at 10:00 a.m. and I was there at that time I went immediately to where the furs were being kept and a young women helped me. I asked to see the hat in mention and it was not marked down to $99 but to $119. I asked to speak with a manager and told him of my telephone call that took place not an hour before. He said he didn't know who told me that, but "It is what it is". Not a smile, not an apology, and no effort to try to find the person who told me the price of $99. I thought that was really rude but I decided to purchase 2 of the hats anyway, which I did. One for $119 and one for $39. Then I shopped a little more in the store and when I was leaving the security buzzer went off. A woman from behind the register counter came over and I held up the bag with the 2 hats. She took the package behind the counter, then came right back and said everything was ok that I could leave. I went home and was going to put the new hats in hat boxes but alas I could not. Both hats had security implements attached to them. Now, I had to go back to the store again. I'm 76 years old and going back and forth is at times a chore for me to accomplish. When I arrived at the store I went up to the register and said to the young woman who had said I could go through the security just a short time before that I had security implements on both of the hats. And she was embarrased and took them off for me. No apology however. Then the same manager was standing right next to her and I said that this was not a good day for me. First I was purchased hats for a different price than I was told by an employee. Then I left the store with security implements on the hats. I was not given an apology even then. The manager said there were only 3 men working this morning and he knew that Ron didnot tell me that. I told him that I was a good customer but after today's experience I don't think I would be shopping at this store in the future. Again, no apology, just a shrug of his shoulders. In this economy with so many qualified people out of work, one would think that a better suited person who knows how to relate to customers would be in that "managerial" position. It was evident that he was extremely lacking in people skills. And had no interest in listening to nor trying to sooth the feathers of insulted customers. If you need his name, I will be happy to get that for you. As often as I visit the store I had never seen him there before. You can reach me at 231-941-0044., most days until 3:30 p.m.
It would have been nice, seeing that he said that there were only 3 men working this morning, if he had found out who gave me that price for the hats. And being manager it would have been appreciated if he upheld what an employee told a customer. If he is to remain in the same capacity of manager, it would be nice if he learned the skills of customer service of which he is lacking.
T J Maxx is a fine store and I have spent a lot of money there in the past. It is a shame that this experience is clouding it's fine reputation.
Thank you for all and any considerations concerning this matter.
Joan Julin
Traverse City, MI

customer

12/16/10

I was at the TJMAX store at Arsenal St. in Watertown, I felt so sorry for some workers who had oviously done a wonderfull job cleaning the floors I saw and took pictures before and after, the manager had them do eveything including her office
'2 overnights work.. I will contact corporate president, I have her name and the pictures, the thing is she faxed she was unhappy with the job....and the workers never got paid...Human relation department will know about this and should search to see if corporate pay for this job but who knows who took the money.

Hhgirl	12/15/10
Had a bad service at tj maxx in Hilton head is., SC. Had a problem with a credit card, but a manager didn't seem to be interested in helping or solving a problem! I just left very dissapointed...

diane

12/6/10

To: Corperate office directors;
Tj Maxx at 77346 where I shop all the time. They threat coustomers like a criminals.
If you are returning a merchant they do anything to NOT DO IT. it's easier and at least we get some respect to our returnin rights anywhere else.No respect or help for costumers. They are RUDE...They don't do their job well.We wait forever. They add extra items that you didn't puchase. Simply HORRIBLE coustumer service.

Madeline wilson	12/1/10
You allow your managers to treat your employees with disrespect. These employes are not treated any better than the customers in the emails. You have longtime employes who are afraid of there managers. I have one friend who is afraid to make a Drs. Appointment and she is sick and needs surgery.

Ernestine Frazier

10/23/10

I have shopping in your stores since I was a teenager. I shop at the TJMAXX in West Palm Beach on state road 7. I purchased a ear piece from your store in Cummings Ga. On 10/11/2010 it stop working on10/19/2010 I took it back to your store state above on 10/22/2010. I was told by the clerk that their store policy doesn't take back merchandise from other stores that doesn't work and purchased from other stores. I asked for the manager and your corporate office number. She called manager but I never got the number. The clerk called manager and I heard her tell the manager that the item was only $10.00 dollars. Then she came back to me and said that she will take back the item back. I stated that the policy is 30 days with receipt. I asked her to show where is that stated what she told me in the polices.she didn't answer me. This is the second incident were I was treated very nasty on your store. A friend and I were followed around the store like we were criminals and I also was there when the manager of that store treated a older lady like dirty and then called the police on her and this woman didn't raise her voice and she spoke with a calm tone. I really try to avoid even going to that store. They treated African American in such a nasty way.

Mr. Hicks	5/17/10
I would like to speak with a represenative in the corp office due to the tjmaxx in chicago. If there is any chance that somebody can reach me on my cell phone number, I would be glady appreciate it. (773)-270-7557. Thank you.

Ron Y

5/20/10

This is a copy of a complaint that I sent to the Better Busines Buroue

I was told from the manager Sandy Hendershock that she wouldn't take the dinner plates back becouse they wher purchased a long timr ago.I explained to her that the return policy clearly on the big billboard above her head that it reads that without a reciept that all returns would only be given store credit, and that it doesn't have any exceptions for a time period cut off for returns. She replied she new and didn't care.The merchadise also still has all original labels and price on the items in question.

Frances A. Temple

5/29/10

I am an avid shopper at your store in Williamsport, Pa., but I recently had a bad experience when shopping on 5/26/20010.
I was checking out 7 items, and when I inspected my packages later that evening I noticed that one of the beautiful tops I thought I had purchased was not in the bags.
Looking back on the situation, I do believe the sales clerk dropped my item in order to keep it for herself.
If she does that to others, she will be letting the customers be her personal shopper.
It took me 3 hours to find the beautiful top which I could have purchased for 14.99.
I am concerned that you have such unreliable people working in your stores.
I did report it to the manager, but nothing has become of it.

Sincerely,

Frances A. Temple
2 Ashlee Lane
Danville, Pa. 17821

prabahar.b	6/1/10
I am from India, and working as a CEO in garment manufacturing company ,located at Tirupur-India. Now I would like to submit my CV to you for job oppertunities .I would be glad if some body can reach in my mail with the contact mail ids... my id:ph.haran80@gmail.com

Debbie Conley

6/14/10

Complaint,
My nephew and some former students of mine are now working at the new TJ Maxx in Ashland, KY...he's worked for a month and just now got paid and it was short 2 weeks or so. Plus the W-9 form was lost (they said) and then the hours were lost (so the managers said) Also they would have them sign on paper instead of a clock....different people have quit due to having people come in for 2 hours one day, 5 hours another then maybe 12 hours another day....One department team leader was selected for some reason and was told not to give her that position and she was arrested for drugs last weekend. I haven't been in your store and have no plans to go to a store who don't pay their people on time and correctly. I have 35 plus years at teaching, own two other businesses (construction and door company) if I had not paid an employee ontime and correctly for amount due, one would have been straight over to the labor board. I have advised them to report this to the labor board for unfair labor practices. If you would like to call me you can reach me at 740-894-0300, if I'm not there you can speak to my husband; either way we can tell you how incompetent your so called managers are.
Sincerely,
Debbie Conley

Lourett Grant	6/22/10
The sales girl charged me for an item that is not in the bag and another item which is in the bag.

Abbey S.

8/17/10

Hi,

I�m happy to admit that I have a true love when it comes to TJ Maxx. I love walking in the door and never knowing what to expect and what treasures I�ll find. Most of the time, I find amazing surprises�like designer jeans for at least half the price as where I�d pay at some trendy boutique�but yesterday I had a different kind of surprise. A really bad one, actually.

I was standing at a TJ Maxx counter (in Franklin/Cool Springs, Tennessee) making a return when a customer next to me was nothing short of publicly berated by Michelle G., a sales associate, who was helping her. I had been present from the beginning, since the customer had been waiting in front of me. Basically, the customer asked to exchange her shirt for a different size. The store manager said she could return her item and then he gave her a store credit on a gift card and told her she could return to the counter when she found the size she needed.

About five minutes later, I was at the counter when the customer returned to the counter (as she was told to do). The sales associate, who hadn�t been present when the earlier conversation took place with the manger, was beyond rude to her because she didn�t understand the circumstances. Her tone was condescending and completely inappropriate. I wasn�t even involved in this matter, and I was totally offended and blown away at how rude the associate was being. She talked to the customer in a very demeaning manner while the customer was trying to be polite and explain that, even though she was at the Return counter, the manager told her to come back when she was ready to make her purchase. I actually heard the manager mutter, �I didn�t say that,� which absolutely floored me since I had heard the entire conversation earlier. My husband, who was standing next to me, heard the entire conversation and was shocked to hear his reply. Then, the sales associate very rudely said that she�d overlook the rules this one time, but, in the future, the customer would have to stand in other line to make purchases. At this point, the customer had enough and simply walked out, which I don�t blame her for one bit. Honestly, I�m a little upset with myself for not sticking up for that customer and not saying anything while I was at the counter. I think I was so shocked that I didn�t even know how to react.

Here�s my purpose in telling you this: Discounted prices should not mean discounted service. If I ever treated my clients like your customer was treated yesterday I�d be unemployed. I�m not trying to get anyone in trouble, but there�s no excuse for how YOUR customer was treated yesterday. I worked in retail while I was in college and I understand how frustrating things can get, but trust me, in a time when the customer�s voice is easily heard through social media, such as Facebook and Twitter, a lot of people have no idea how mistreating one customer can come back to haunt. I actually work in an arena that gives me access to millions of people, both through traditional and social media. I�ve seen the impact of negative word of mouth, and it�s not pretty.

TJ Maxx is a great place and has amazing products, but they�re worthless if no one is shopping there. You may want to consider reminding your employees of that.

Helen Kaminski	6/30/10
Many thanks to store manager (at 105 East Street Road, Feasterville, PA 19053) Evelyn Peterman, for excellent and professional service.

Francine J. Patrick

7/9/10

This is a complaint about one of your stores and I am not sure if this is the correct place to file this but it was the only location I could find with complaints.
On Wednesday, July 7, I went into the local T.J. Maxx which is located in Torrington, CT. While there I purchased several items, one of which was a bra. When I returned home shortly thereafter I tried the item on and it did not fit. So on the following day, Thursday, July 8, at approximately 3:00 p.m., I returned to the store to exchange it for another size. I had the receipt and all tags that were attached. I explained the situation to the woman behind the return counter and she said to go find the right size and she would hold it for me. I did find the proper size and when I returned to the counter the way in which I was treated was totally unacceptable and very rude. The woman removed the original item from the bag and in a very rude and disrespectful tone said " I cannot return this, you removed the tags!" To which I replied " I did not know that and I assumed it was going to fit and would not have to be returned". At this time another woman named Helene whom was standing next to the other woman spoke in yet another very rude tone saying " well other customers try them on without removing the tags!" I just stood there in shock feeling humiliated, not knowing how to respond as they both just stood there offering me no other options or even explaining the policy to me which I was unaware of. I simply walked out of the store very upset.
I am in this store shopping 2-3 times a week and have never been spoken to in such a manner. I, myself, work in the service industry and have for over 23 years and have never treated a customer in such an awful manner. I have heard several other complaints about these older women and the way in which they treat customers and its awful. I will not return to this branch for awhile and will have to go out of town to another location. I was totally turned off by this episode that could have been handled in a much different manner. I do not have a problem with the policy but like I mentioned earlier, I was unaware of it and I simply tried it on and it took it off. I did not wear it and returned it the very next day ( or at least tried to). Now I'm out the money and the item.
I thought that you should be made aware of this and I really think these women need to treat the customers better or not be employed at the store.
Francine J. Patrick

paula cooperstone

7/9/10

I was returning a purse on 7/9/2010 when they looked at me as if I stole it. I had all the receipts and my american experess card in hand. The gal called the manager for a second opinion, never used the purse,I shop at your store every week, and never return an item, now that I had reurned this purse it was an awful situation. The manager and the clerk were speaking in their native tongue, which I do not appreciate. When in the united states, speak english please. Also, I went to buy another purse that was a little smaller and lighter, and as I proceeded to the register I changed my mind. I thought of being looked at again by these two nasty ladies. I don't appreciate this and something should be done in your Northridge Calif. store to stop this abuse. It's your loss when I decided not to buy the other purse, and I proceeded to another store. I would like some answers from your corporate office as soon as possible.My e-mail address is: pawla1818@socal.rr.com