12920 SE 38th Street Bellevue, WA 98006
(800)318-9270
Reviews For T-Mobile Corporate Office
Angela  | 2/3/12 |
January 12, 2012 To whom it may concern: T-Mobile I am filing a complaint against your T-mobile representative xxxxxxx. I placed a call on January 7, 2012 to see how we could remedy the minute over usage. Although, he was pleasant, I feel he flat out blatantly, misrepresented T-Mobile and took advantage of my trust in your T-Mobile company and the services you provide. We have been T-Mobile customers since 2003, and really up to this point had no reason to believe we were being deceived on this day. I understand the contracts and early $200.00 fee per line. So, we needed to make adjustments that would benefit all our needs. And I thought that was achieved. However, I was gravely disappointed of the outcome thus far. Here is the info. xxxxxxx and I discussed. I am hoping this phone conversation was recorded. It will prove to be very interesting from beginning to end. Thank you for your time. And I hope we can resolve this in a timely matter. **STILL WAITING ON A RESPONSE FROM T-MOBILE! ASSURED IT WOULD BE RESOLVED IN 7-14 WORKING DAYS. Switch plan from 2 YC Pro FT Even More 750 $79.99 mo. 2 lines (224) 622-8913 and (224) 715-1408 In current contracts Add- (224) 388-2132 add $.5.00 mo. Add- (847) 809-7305 add $5.00 mo. Add- Unlimited text for all lines add- $20.00 mo. $109.00 plus tax and fees We needed to eliminate overage charges on usage so we need to accommodate to make changes. New plan offered by xxxxxxx with the understanding of the below information. Classic Unlimited Family Plan $99.98 2 lines (xxx)-xxx-xxxx (xxx)-xxx-xxxx with new 2 year contract- 01/07/2014 on these two line stated above. New bill would be around $137.00-$141.00 without taxes and fees As per xxxxxxx. No new contract for the other- 2 lines (xxx)-xxx-xxxx (xxx)-xxx-xxxx as per xxxxxxx, no new contract on my sons lines because of going on their own when contract is up. I asked him about it repeatedly, and he assured me these 2 phones stated above would not be put in a new contract. Added- (xxx)xxx-xxxx add $5.00 mo. for 500 mins. talk time per month with unlimited night, weekends and T to T. Along with unlimited texting because of family plan. As per xxxxxxx, $5.00 fee would not change. I asked about this repeatedly as well, and he assured me this would not change. Added- (xxx)xxx-xxxx add $5.00 mo. for 500 mins. talk time per month, with unlimited night, weekends and T to T. Along with unlimited texting and family to family because of family plan. As per xxxxxxx, $5.00 fee would not change. I asked about this repeatedly as well, and he assured me this would not change. Dropped- Unlimited text for all lines - $20.00 mo. As per xxxxxxx, because new plan comes with unlimited texting all 4 phones. Once again, asked xxxxxxx repeatedly about this. Sincerely, Angela | |
SAVON GOMEZ  | 2/1/12 |
| I RATE TMOBILE OOOOOOO THEY HAVE PUT ME THRU PURE HELL EVERY TIME MY CONTRACT IS DONE SO IS THE PHONE THE LAST PHONE I PURCHASED WAS THE BLACK BERRY FLIP AFTER A SHORT PERIOD OF TIME THE 500. PIECE OF JUNK WOULD NOT TAKE A CHARGE WHEN I CALLED T MOBILE TO INFORM THEM OF ISSUE I WAS HAVING THEY SENT ME A REFURBISHED PHONE I ATTEMTPED TO TRANSFER THE DATA FROM THE CURRENT PHONE TO THE NEW PHONE TO NO AVAIL INSTEAD SO I KEPT THE CURRENT PHONE AND USED THE PHONE THEY SENT ME AS A CHARGER I REQUESTED THEY SHOW ME HOW TO TRANSFER THE DATA FROM THE CURRENT PHONE TO THE NEW ONLY TO BE TOLD THE IS A PROBLEM IN DOING THAT AS THE RESULT T MOBIL HAS BILLED 500. ADDITIONAL ON MY BILL WHEN I CALL THEM REGARDS TO THIS I AM ON THE LINE FOR 5 HRS ONLY TO BE HOLD THAT NO ONE CAN RESOLVE THIS PROBLEM AS I AM WRITING THIS I AM CURRENTLY WAITING TO BE TRANSFER TO THE 10TH PERSON WITHIN T MOBILE THEY HAVE THE WORSE SYSTEM FOR CUSTOM SERVICE I HAVE EVER SEEN NO ONE SEEMS TO KNOW WHAT THE OTHER PERSON IS DOING NO ONE IS ACTUALLY CUSTOMER SERVICE AS THE RESULT OF THIS THE ARE TRYING TO FORCE TO PAY 500 FOR A NON WORKING PHONE A PHONE THAT DOES NOT TAKE A CHARGE A PHONE THAT HAS NO DATA AM I THE ONLY PERSON THAT SEES AS T MOBILE A THIEVES | |
| Michael Cannone | 1/30/12 |
| I have been with t-mobile for 7yrs. Its been good till now. I renewed my plan and received 4 new g3 phones. My wife was the last to changer her phone over.. WHAT A MISTAKE!! We have dropped calls, missed calls, messages days later. Was on phone with Tech support for 3 months now. They cant seem to figure it out.. I refuse to pay for services Im not getting. I told the manager I'll pay them a deposit but dont think a $20 refund is going to be appropriate. We have a contract you supply service I pay bill. They cant gaurentee me my phone will be working but want me to guarntee I will pay them.. I Hope someone from Corporate will help. Seems no one wants to do anything to fix the problem but they sure want my money. Feel free to contact me.. | |
| alejandra | 1/30/12 |
| t-mobile is horrible! my account is suspended for an overdue bill and i can't recieve texts or calls anymore. i locked my facebook account because somebody hacked it and now that i finally was able to change my password it needs to send a text to my phone or i can't go on but since i can't recieve texts or calls i can't use facebook. bad service no wonder my mom is switching company | |
| Tina Haddenham | 1/31/12 |
| This company has no clue to keeping long term customers. They have hiked my bill $30. a month because the family plan I signed up for "expired". Funny that it expired BEFORE my contract was up so they could hike my bill up. Then I set up a payment arrangement, thinking (my first mistake)they were taking the payment, but OH NO, instead, they tell me I had to call the payment in, and that when I recieved the text message I shoulda called. OK new billing month, new bill due, hello, whats to make me think here that the old bill was not being paid. INSTEAD, suspend all 5 lines then charge me $20. a line to reinstate. BULL HONKY!!!! So if you have TMobile or are thinking of getting TMobile, RUN, dont walk RUN as fast as you can AWAY from this company, they will rob you blind! | |
| cindy | 1/28/12 |
| Tmobile is a joke they have representatives that speak poor english Tmobile is taking advantage of people in this economy I am a single mom and have been a loyal cusotmer for years they dont care they have couged me for the last 4 mos they should have let At & T take them over it would have been a better fit.... | |
| omar | 1/29/12 |
| i when into this str in the brickyard and sign up for t-mobile phone serv when i got home with the phone my phone was nt working it was freezing i was not able to dail or called i called t-mobile and was told to take the battery out and try to reboot the phone i did that several time still no good so i took the phone back because according the the sale represenative said that if i was nt happy with the serv i could return back the phones and break the contract so i when inperson to the brickyard and took my phones back and per the represenative said i put it in the computer that you return the the phones and you do not owe t-mobile nothing because you broke the contract in a week you are good to go so i left i when into my once a year annual credit report to find that t-mobile had put into the credit buer saying i owe they 970.00 dollar i called customer serv and try to talk to someone regarding this problerm and all i got was send to different dept and was told to write to customer relation and legal rep people where so rude to me they gave str number telling me to walk in there in person because that there legal rep which the str when i called then did nt know what i was saying to then i wrote to customer relation still have nt heard from then now all i have is a collector calling me everyday regarding the bal due that they say i owe with out having phone or and contract with t-mobile anying more if anying boby out there read about what am writng please help and tell me who to called or who to write to because i will go as far as i have to to solve this problerm that am not working and hate to something like these in my credit report if i owe it i dont mine but they are rich and people cant continue to leave t-mobile ripe then off if i have to sue then i will please some one help me crying wolf thanks | |
| James Jackson | 1/29/12 |
| I can't up grade just because of my two other lines and one your mangers that's work the Sanford mall in Florida by the name Andy lied about my bill will be the same as metro and plus my phone down loads by itself stuff that's makes my higher | |
| T MOB SUCKS! | 1/27/12 |
| the HTC I brought (paying for in installments) NEVER WORKED! got another HTC, same issues! never was told that if taken back a 3rd time, we would be able to get ANOTHER phone! Guess what; it's after 90 days and we are STUCK paying for a 350.00! with a HISTORY of issues! I was told that we can "PAY OFF another phone in installments BUT! still have to pay for a *DEFECTED* So, they want us to pay 750.00 plus to USE THEIR SERVICE!? Guess what! i called Corporate and the RECEPTIONIST Keeps HANGING UP ON Me OR Transfers the call into an AUTOMATED SERVICE!! I DOCUMENTED EVERYTHING O MY ACCOUNT WITH *DETAILS* -I found a direct line to A PERSON AT THE CORP LEVEL; I hope to have this resolved and I'm complaining to the BBB AND MAKING MY LETTER PUBLIC ONCE I FAX IT TO CUSTOMER LOYALTY. LASTLY, I'M MAKING SURE I WILL BE INCLUDING *PLENTY OF SEARCH WORDS! | |
| Amir | 1/24/12 |
| My Contract was over with T-Mobile so I called them to see what can do to keep me as there cutomer, so they offer to upgrde my phone and I agree to that, week later I got my double play LG phone work fine for 2 days and then 3rd day it stop working. so I called and they said I can return the phone with the return label that came with my phone, so I slap the lable and droped in UPS box. Called the customer service after 72 hours and they said they have not receive the phone yet and since then I been calling and I getting the same response and then so I got fade up and called to cancel my phone service, but instead they send me another double play LG phone and this time they charge me for it, so I refuse the service when UPS came to droop the new phone. so I am back to using my "Zack Morris phone" and tied up with T-Mobile for another 2 long years! | |
| Patrick Quinn | 1/24/12 |
| After reviewing the comments that have been submitted to corporate, I ,as a consumer am concerned that there has been no action taken!!! We have been a t-mobile customer for 18years, and have also been caught in this ring of fraud.I contacted T-mobile to cancel our service on Nov. 25, 2011, from past history of poor service relations, lack of coverage , and inoperable hand sets on numerous occasions!!At that time, the "LOYALTY" dept. was contacted and turned over to my wife to discuss why we were choosing to remove our service. After 2and half hours on the phone, t-mobile offered us we felt a good deal to continue our service with them. But, now 2 months down the road , we are fighting a $572.00 bill, that has a $318.85 "ONE TIME CHARGE" that we were told was going to be an even exchange for a phone we purchased ! Tmobile is by far the MOST UNPROFESSIONAL cell phone carrier I have ever seen!!! I can't even dial 611 from my BRAND NEW 4G phone. What do they consider to be customer service" NO SERVICE AT ALL".Tmobile would be better to distribute beepers than phones.I agree a class action lawsuit sounds like the only solution to get all these problems solved!! BTW, the recorded conversations they claim they use, is another ploy to make customers feel intimidated.We requested copies of all our sales calls from Tmobile, and their answer was they don't have them! I wonder what the response will be when it is court ordered??? Tmobile, it is a real disappointment that you have NO respect for your LOYAL LONG TIME CUSTOMERS in this economy.And to ALL the rude disrespectful representatives,Karma will haunt you the rest of your employed days with such a shady corporation!!!! | |
| karie | 1/25/12 |
| I have been a customer of Tmobile for 9 years and until now I was fairly happy or content with them. One of their customer service agents screwed up my account in October of 2011 and I have been fighting with tmobile since with no resolution to the issue. Long story short in Oct I called, was offered a plan that fit my budget better than the one I had, I accepted the plan and went on with my business...until Novemeber when I got the bill...600.00 flippen dollars, I called instantly and they basically told me that the plan was never switched that the agent had in his notes that "customer will call back if she decides to switch to the new plan"... wtf... who in their right mind would stay with a plan that was costing them 600.00. I finally got to talk to someone else and thought the issues were finally taken care of. I was told that the plan I now have would cost no more than 150.00 a month (which is my budget), that the charges would be gone and back dated to October when I THOUGHT my planned got switched and that the remaining balance I would owe would be 144.16. I talked to the financial department, they set up two payments of 72.08. those were paid... all should be good..right?? WRONG. January bill 600.00. I called. No one will resolve this. Tmobile lost my business, will lose my families business and anyone who asks me about tmobile I will steer away. I reported to BBB and Consumer affairs. Have not heard back from either. I want this whole matter to be resolved and for them to be accountable for all the charges. I may possibly stay if that is all taken care of. | |
| Larry | 1/25/12 |
| January 25, 2012 Dear Sir/Ma’am: I am responding to T-Mobile’s rebuttal of my complaint against them filed with the Western Washington State Better Business Bureau. On December 3, 2011, I made numerous calls to T-Mobile in an attempt to rectify the mistake which had been made by one of their employees. Each time my calls were met with apathy and corporate rhetoric by any number of their employees clustered within their customer service bullpens. I subsequently cancelled my service with T-Mobile within hours. As a long term customer in good standing, I disdain the manner in which my concerns were summarily discounted and disregarded. I am struck by T-Mobile’s “amnesia” as it relates to the details of my initial telephone conversation on Dec 3, 2011. Calls are recorded by T-Mobile in an effort to ensure customer service quality and adherence to T-Mobile policies. An honest review of the telephonic archives should be a priority. I reject the offer made by T-Mobile to remit the $100.00 fee, which was the early termination fee on my old contract, expiring May 2012. Previously, upon receipt of my final bill from T-Mobile, I offered to pay the $100.00 as a goodwill compromise. T-Mobile rejected this offer and further insulted me by offering to drop the $200.00 early termination fee if I would re-establish my mobile phone service with them. I can only surmise that my numerous calls to T-Mobile and their mandatory response to my complaints has more than exceeded the $100.00 or even the $200.00 in fees which they have sought from me. I am still awaiting a response from the FCC and the FTC regarding this matter. Any attempt by T-Mobile to refer this to collections will be met with a response from my attorney. The ability to remit the fees in this matter has never been an issue. T-Mobile had the opportunity to correct their mistake within moments, instead they chose to be right. In this instance, T-Mobile has successfully stepped over a dollar to pick up a dime and ruined their reputation as well. | |
| Carlos | 1/25/12 |
| Id like to say thanks t-mobile for putting up with my #$&t....im still ur biggest fan and been for seven years ever since I purchased the sidekick II, I have huge collection of all past fones and at present have the HTC RADAR. I will continue to use t-mobile. Five stars from me all the way!!!! Again I appreciate everything. | |
| Aaron | 1/23/12 |
| I have been utterly disgusted with the short time I've been with T-Mobile. They say first impressions are the most important, and I must say that I am not looking forward to the rest of my contract with these people. First of all, I will say that NO ONE in this company seems to be on the same page with the rest of the company. I keep getting pushed around to different people who have different answers and insist that the last person I talked to was wrong. Who am I supposed to believe?! So, my wife and I both got the Sidekick 4G--AWFUL. You would think being taken over by Samsung and running on Android would be a good thing, but unfortunately it's not. This phone freezes several times a day, closes apps (phone, email, web) when you're trying to use them/dial a number/type a message, and I have to pull the battery several times a day to get it to reboot if it doesn't reboot itself. I called T-Mobile several times to try to figure out how to switch phones, and let me tell you...just trying to figure out who was right and what I needed to do took several days of my "buyers remorse" period. I ended up still not knowing what to do, and now I am well past that period and no one seems to care about customer service. I am resorting to complaints on Facebook and Twitter. If nothing is resolved, still, I will be contacting the BBB and FCC. I hope you're reading this T-Mobile | |
| Laura | 1/24/12 |
| My husband and I called TMobile to find out what day we could leave for another carrier. Our contract was up December 19, 2011. That is the day we moved to AT&T. We were both told our final bill would be pro-rated to include charges from 12/9 (end of billing cycle) thru 12/19 (end of contract). When I received our final bill, it was for a full month of service. TMobile said we had to pay the full amount since we didn't wait until the billing cycle end date. No where on the contract did it say that and TMobile was not about to adjust our bill. So, we stopped our credit card payment. Sure is funny how they came looking for their money and were willing and able to pro-rate our final bill! However, they tacked on an additional $30 without telling me since we cancelled our original credit card payment. Had to call back and dispute that charge too! I would have cancelled it if they would have been up front to begin with! TMobile sucks! Will never go back to that carrier ever again! | |
| I cant tell you my name cause I work for Y-MOB | 1/21/12 |
| t-mob thats what you can call it...walk all over the little people they cant tell you where they are caue they will loose a job..well t-mob all of you will be out of a job cause you give shuch bad service.. | |
| Cocomaraé | 1/21/12 |
| You all need to place a lawsuit against T mobile. Lauren: your being charged for something that you and T mobile both don't know where the fees are coming from. Lets not forget, you're charged for internet that you don't have. Never leave out Customer Service, and their horribleness. For the person that was being directed to cancellation, they only said that because 1. You have to pay your bill entirely. 2. Cancellation is not cheap, about $300-500 ADD IT UP depending on your bill you'll see how much the cancellation add up as a phn bill. Ex: Your bill is $ 50 ea mon. $ 500 cancellation fee thats 10 months of phn service [$ 50 a month x 10 months = $ 500] plus your current bill that they supposedly don't know about entirely. Now your screwed. For those who want to sue, go to the law library 1st, READ READ READ up on what your trying to do before you do it. You can take t mobile to court yourself and still win. Even you get a lawyer continue to read and become active in your case just in case your lawyer doesn't know what their talking about, you can send then home pushing but can keep going with the case. DON'T LET NO ONE INTIMIDATE YOU ALL, IT'S ALL PART OF THE GAME | |
| rene | 1/22/12 |
| I was a customer for tmobile back in April of 2006 until January of 2007 when I had to deploy to Afghanistan. Called their customer service and was told to fax in a copy of my orders and my last bill and disconnect fee will be taken care. I did what I was told. Well thankfully I came home alive but later I found that I've been getting invoices in the mail stating i owe over 700 dollars for my service. I called to speak to someone but it was too late and now it has affected my credit as it went to collections. Unfortunately i do not have the fax receipt due to moving so much and the names of the people i spoke with i do not remember. Now i will be writing a letter to you guys with proof i was deployed in a combat zone along with a copy of the servicemen and sailors act! | |
| manny cordero | 1/18/12 |
| honestly i dont know what had happened to t-mobile,i was a customer of them for 11 years,had to leave the company because they wanted to change my plan and based on that renew my contract for 2 more years,now the big problem i had is that i called their corporate sales because i work for a big company who gets discounts thru them and while i was making an order to purchase a new line of service the call got lost,when i called back i was told that the order did not go thru,then next day i found out that i have a cell phone on the way to my house,however at this point i am outside the country,while the person in my house is my mother in law who suffers of a mentally disorder and forgets everything,she now missplaced the phone and they want to make me responsible for it,well in the first hand i have tried to tell them that if they would have provided me with a confirmation number, i would have wait for the phone my self,well it is a crazy situation,t-mobile used to be a great company to deal with now,is really one of the worst.. tried to call them and speak with a supervisor to fix the problem,they just give people the go around,before they used to listen to their conversantion which all are recorded,now they refuse to do that,because they know they are completely wrong,i am tired of them and i will fight to the end.. manny cordero.. miami florida | |
| Plazzy | 1/19/12 |
| Kevin WRIGHT: re: your post! Let me know somehow if you actually do contact an atty.I've been with the network several years.....I mean, I'VE BEEN JUMPING THROUGH THE TMOBILE NETWORK HOOPS..... And been put through the ringer. Pardon the pun! I'm talking CLASS ACTION LAWSUIT....consumers (we...us) DO HAVE RIGHTS! An attorney would be more knowledgeable and versed and able to advise...... Just food for thought....count me IN though! Hope to her fom you, Plazzy Plazzyt@gmail.com | |
| Chris | 1/16/12 |
| I am so mad at T-Mobile right now I could scream. I have the Samsung Gravity it is by far the worst phone I have ever gotten from them. It has no memory and nothing goes on the SD card. They were no help at all and told me they could connect me with customer cancellation if I was this unhappy. I never said I wanted to end my T-Mobile account WFT are you kidding me???? This is how they treat customers that have been with them for 11 years?????????????? All I want is a phone I can use is this asking too much. They said I should have returned it in 14 days and there would have been no questions asked. Again WFT you don't even have time to see what the phones do in this short of a period. So customer service can kiss my ASS. | |
| | 1/16/12 |
| tmobile is the worse service there is , for every little change they either want to charge you a migration or tell you to cancel your service, the customer service sucks big time, the supervisor dont even know hwo to answer a questios, No wonder they lamost got bought out , they should disband tmobile... | |
lauren  | 1/16/12 |
| I never had problems with tmobile. Been here 5 yrs.... in November my grandma was charged extra fees because her service was " given out" today I open my bill and there's an extra 29.96 charge!!!! Wtf? I called them to see what the company was and they said " because it isn't part of tmobile they don't know what it is" how can I have phone service and something else they don't know about... I was charged 3 times for 9.99 at 5am 2am and 7am.... then they tell me I have to pay for it then get a discount next month.... now this is the second time I have to pay for stuff I didn't do... I don't have internet on my phone ,yet I was charged for using it....hmmmmm.. somethings isn't right... changing as soon as contract is over in may..... | |
| Jo | 1/13/12 |
| T-Mobile used to be a great company. What has happened? Buyer beware now. I was a faithful customer for 15 years with a perfect payment record. I am so saddened to see such a dramatic change in customer relations recently -- corporate greed is now directing their policies. It didn't used to be this way. CAUTION: you may be in for some very rude surprises now, such as unexplained rate fluctuations, suddenly dropping discounts, carrying poor quality phones that have so much trouble accessing the internet you give up trying (it is just your tough luck though -- you still have to pay for the service for 2 years even though you can't use it). Finally had to leave T-Mobile. BEWARE: they price gouge on your final billing, dropping any discounts and charging a full month even if you only had a few days of service. "That is just our policy," they say. (Be sure to drop your service near the end of your billing cycle.) So that is how they treat a long-time faithful customer who was always nice to them. So sad, indeed. Doubt I would ever go back after this kind of treatment. | |
| Latonya | 1/11/12 |
| I had been with AT& T for nearly 5 years. I decided to try Tmobile out once my neighbor let me play around with his phone. I Originally ordered 3 lines. They only shipped two. A day after receiving the first shipment I received the third phone. To my surprise it was a phone that I didn't order. They refused to honor my original order because they said they can only honor a phone that is currently bein honored that day which was two days from the original order. I'm debating if I want to cancel the contract altogether. I have never dealt with anything like this. If I could advise others before switching to Tmobile I'd say don't do it. Look at all the newer, updated phones the others offer for free. Tmobile has offered the same Web special for the same three months and they all seem to be small phones. Come on Tmobile, your competitors offer different phones at least more than twice a week, why can't you.Or at least give you're customers the phones they order and not phones you want to get rid of. At&t, I'll be back | |
| Kevin J. Wright | 1/12/12 |
| I went to one of T-Mobile's store to add more minutes to my plan. So of course that means that my bill would increase. Once the associate changed my plan he mentioned there would be a $35.00 "Greed Fee" as I would like to call it, especially since he couldn't give me a direct answer as to why I'm being charged $35.00 to upgrade my plan. Very aggravated about this I informed him to just cancel my service immediately. I was told I could call T-Mobile's office to confront them about this cahrge so I did. The person on the phone said they would drop the $35.00 "Greed Fee" if I would like, which proves to me that the fee was a bullshit charge to begin with if it can be so easily droped. My final bill when I canceled my service was $120.86. I started recieving bills from T-Mobile for over $300.00. I informed them that I do not owe that amount and told them what the correct amount was. I asked why T-Mobile thinks they can charge me whatever they want with of course no answer to that question. So I informed them that since they can make up any bogus number and charges I can do the same. "Keep billing me for more than what I owe and every bill I recieve that isn't for the correct amount I will charge your company a $75.00 administarion fee". They stop sending me bills. Thanks to our politicians that look out for it's citizens I can now receive collection calls on my cell phone. I recieved such a call this morning. Of course from another country, thank you T-Mobile for another out-sourced job. I was informed that I now owe over $400.00. How does my cell phone bill of $120.86 grow from that number to over $400.00? Since I refuse to pay this trumped up bill this will of course go on my credit report. T-Mobile lies and my credit score suffers for it. I will be looking for a lawyer looking to make a name. | |
| Kevin Wright | 1/12/12 |
| I went to one of T-Mobile's store to add more minutes to my plan. So of course that means that my bill would increase. Once the associate changed my plan he mentioned there would be a $35.00 "Greed Fee" as I would like to call it, especially since he couldn't give me a direct answer as to why I'm being charged $35.00 to upgrade my plan. Very aggravated about this I informed him to just cancel my service immediately. I was told I could call T-Mobile's office to confront them about this cahrge so I did. The person on the phone said they would drop the $35.00 "Greed Fee" if I would like, which proves to me that the fee was a bullshit charge to begin with. My final bill when I canceled my service was $120.86. I started recieving bills from T-Mobile for $300.00. I informed them that I do not owe that amount and told them what the correct amount was. I asked why T-Mobile thinks they can charge me whatever they want with of course no answer to that question. So I informed them that since they can make up any bogus number and charges I can do the same. "Keep billing me for more than what I owe and every bill I receive that isn't for the correct amount I will charge your company a $75.00 administarion fee". They stop sending me bills. Thanks to our politicians that look out for it's citizens I can now receive collection calls on my cell phone. I received such a call this morning. Of course from another country, thank you T-Mobile for another out-sourced job. I was informed that I now owe over $400.00. How does my cell phone bill of $120.86 grow from that number to over $400.00? Since I refuse to pay this trumped up bill this will of course go on my credit report. T-Mobile lies and my credit score suffers for it. I never signd a contract, that was the whole reason I agreed to use T-Mobile. I was told there is no contract so I could cancel at anytime. I will be looking for a lawyer looking to make a name. | |
| stephanie | 1/12/12 |
| Tmobile sucks! I called and spoke with a representative about returning a phone, i was just outside the 60 days. the rep assured me as long as they receive the phone that week, i would not be charged. i expressed the phone the next day. turns out the rep did not note the account and they charged me 300 dollars for a phone they have! I will never use tmo again! customer service sucks! | |
| Gloria | 1/12/12 |
| I have been on the phone with T-Mobile for about three hours. I wanted to make arrangement to pay my pass due bill on jan. 31, 2012 in which new bill will be due Jan 28, 2012. I was told the furthest was ten days because I had a negative on my account. which was a return check only one, 6 years ago. come to find out they banned you from writing checks for five years. I have spoke to serveral representatives and two supervisor one of the representatives took my money a check for fifty dollars and said I could pay the balance of the pass due on Jan. 31, 2012 I gave checking information to be taken out on Thirty First, just as I have often posted dated check didn't understand why they excepted before but not this time. I was told that neg. banned would be removed in 72 hours. In the mean time representative that took my money gave me false information in which they could not extend till Jan. 31, 2012 I explain I only aagree to pay fifty dollars now because of what rep said. They said he was wrong and nothing else could be done. I have been with T-mobile over ten years but will change as soon as my contract is up. I use to recommend T-mobile but not any more. | |
| Priscilla | 1/12/12 |
| Tmobile is the most unreliable service you can obtain. The corporate number they give is the reroute back to customer service. The P.O. Box address they give is a hoax. I have a small child, and missed many calls from his school. I really regret renewing my contract, but am willing to dispose of the garbage coverage called tmobile for $200. Tmobile gives false advertisements, and have no respect for their paying customers. Please before you fall for the lies, go to AT&T, because there is no P.O. Box, only realistic support for their customers. Tmobile differs, because they can't provide quality service for their paying customers! | |
| Kip | 1/9/12 |
| I have been with T-Mobile for 7 years and some salesperson talked me into a plan and new smart phone, The Comet. The Comet Phone sucks, I have had 3 of them since I got locked into a 2 year contact and I have a year and a half to go. All I wanted was a different phone and would pay for the upgrade and T-Mobile personal refused to do it. In fact both the service personal and supervisor hung up on me. VEry poor business and service. Now if I want out, they said they would charge me $250. BS. | |
| L. Trapani | 1/10/12 |
| This review is for Corporate..... One of your agents called my home yesterday in a very unprofessional manner....Request to speak to my husband and refusing to tell me where he was calling from.... Could hardly understand him because of his accent... To make a long story short I had to ask multiple times why he was calling and in a angry out-burst he replied my husband does not pay his bills. I said wait a minute.... you are from T-Mobile...We do not have T-Mobile and you have the wrong person... He ended replying this conversation has been recorded..... By law if any one is going to record a conversation you must tell the other party in the beginning or it does not stand out in a court of law.... This idiot had the wrong party and his behavior was unprofessional............. | |
| Larry | 1/6/12 |
| I had been very satisfied with my T-Mobile service until about a month ago. I got my service this past July and have not changed anything diffrent in my daily routines since then. I never roamed and always paid my bill on time. However after 6 months of use they called me and said they will be canceling my service in less than a month due to that my usage is primarily done while roaming. This was a completely unexpected shock, as I have previously stated I never was roaming and all payments were made on time. Furthermore, when I signed the contract I gave them my physical address and was assured that I would have service. Now after 6 months of the same exact usage I am according to them (not my phone) roaming and they must cancel my service. I only own a cell phone and do not have a land line. I live alone, have a medical condition and I am on a fixed income. I do not have the money to get another phone and start a new contract with a different carrier. This is why I asked them if I would indeed have service and that the plan would not change before I signed the contract. Needless to say this is a very frustrating ordeal at the least and also angering! I feel as though I've been taken advantage of mislead and lied to. I also think it is very unethical. I hope the whole matter can be resolved or I will report it to the Better Business Bureau upon cancellation. | |
| Robyn | 1/6/12 |
| I have been with Tmobile for 7 years and I have never had a problem with any of my phones until I got this COMET... i think it's the worst phone ever invented. I called last week to complain about it. All they did was send me another phone which is acting worse than the previous phone!!!! All the rep kept tellin gme was I don't qualify for a full upgrade yet!!! I felt like they could have offered me another phone at least at the same value but nothing like that happened.. I am highly upset with with this phone and no one could help me!!!On top of everything else TMOBILE charged me a $5 processing fee... what is that about? Clearly these phones are garbage and you charge me on top of that for exchanging to the same slow,freezing,non dialing, phone!!!! SMH@TMOBILE...SHAME ON YOU | |
| Roxana | 1/6/12 |
| I can relate to all your comments I have also been a victim of tmobile fraud representions I say we.file a class action lawsuit. Does anyone know a good lawyer willing to make a large amount of money for deceptive advertisments ,statements and breech of contract. | |
| carlotta moss | 1/6/12 |
| I spent an hour tonight with 4 different customer service reps. My call was initially about downloads but when the first rep told me his name, and I asked where he was he would not say. Three people later, I was finally hung up on. Apparently, T Mobile feels the need to hide where they do business. I was told it was for security reasons When I asked what possible harm I could do by knowing where I was calling, they said they had recieved bomb threats. It hardly seems possible that a customer had threatened to bomb an entire country because of outsourcing. My problem is that if T Mobile feels that they are doing nothing wrong, they should stop lying to us. If they have nothing to hide, why are they hiding where they hire? | |
| Serge | 1/7/12 |
| I am VoiceStream/T-mobile customer since 2000. In June of 2011 I purchased T-mobile Pay as you go SIM card, in July I decide to transfer it to my contract account. I went to TMO store and ask several Q: sales rep such as activation fee, contract for this line. And received negative answer for all of them. After several days I decide to call CS and confirm luck of fee and ETF. I am NOT surprised when I been told I have full house. So I fight with TMO and they agreed with me regarding fee and ETF. So they dropped activation fee but send me to store to fix contract issue. So sales rep tell me: I do not recall such conversation, then he tell me this is a TMO policy new contract for number transfer from TMO to TMO. I filed complains to BBB, FTC, FCC, Consumer protection and so on. If the refused to change account setup I reserve rights to take legal action. What happened with good company??? I want my VoiceStream back!!!!!! | |
| dave | 1/5/12 |
| I am being treated like an outdated 5 year old phone plan,guess you could call me a stubborn middleaged tired of playing kids games with a bunch of a## H*#%*. I to had a problem with a phone order that was suppose to be cancelled by T mobile and it say so on my "notes" but they can'T find it? Go figture this out DUH!! Then I ask where are you from and i get, It is against the law for me to tell you that, or company polcy does not permit me to tell you dat i might get fired! All the other reps i have spoke to in the past have told me no problem. I wont update or sign another contract and am waiting for my sons to run out so i can tell them to Well there are kids on here, to go away. Now they are punishing me because all i am getting are service reps that speak an out of this world language i cannot understand. I guess they have a button they push to punish anyone who pisses them off to the land of the unknown language that is coming from overseas, or better put "outsourcing". | |
| lawrence cunningham | 1/4/12 |
| Unfournately, I have a bad experience with t-mobile, as of now I have a galaxy s by samsung if I return this one it will be the fourth phone inside a 12-18 month period. When I called T mobile they offered me a choice of 3 android phones or a blkberry which to me are not of equal value, but would not or could not send a galaxy s. reason being they are out of stock. I think after paying 240.00 per month for 5 phone lines for 5 years they could offer something that is equal to meet my needs.... So after 5 years I will seek a carrier that does not take customers for granted. It would be nice to offer me a phone of equal or greater value after spending so much time and money with tmobile...... lawrence Cunningham | |
| sandra | 1/3/12 |
| I am not happy with T-mobile at all they changed my billing cycle then when I ask for it to be put back they said no problem it took 3 months after calling repeatedly then they charged me for it when I talked to them about it I got told they have the right to change whatever they wanted and turned my phones off then chaeged me again to get them back on and they keep adding fees on and I get told everytime you should have talked to us I have talked til I m blue its like having a battle of wits with an unarmed person you ask to speak with a supervisor they tell you to hold a pass the phone and nothing ever get accomplished I ask today for the # to corp. office and got told the don't have that info. we had ask for a certian plan then had us agree to renewing a 2 year contract then said we didn't quallify for the plan we ask for and refused to reverse the 2 year contract said we would have to pay $400 the plan we ask for was unlimited talk, text, & web for $99.99 me bill is high and I'm getting ripped off this co. has the worst customer service and employees I tried to talked to today are completely unprofessonial and just keep telling me they are sorry they understand BUT!!!!! I can't give you that info you would think that after all this time they would want to keep their customers I have 3 names and employee #s 54302, 54303, & 54250 I will complain to the corp office I will keep calling til this is taken care of | |
| Christine Morales | 1/3/12 |
| Hello Everyone I can relate to all of your stories I have been a T- Mobile customer for about 5 to 6 years now and yes T-Mobile is very disappointing, they tell you exactly what you want to hear so that you can get into a contract and after you do they don't give a rats ass about you (excuse my french) what really makes me upset is the fact that without customers T-Mobile wouldn't have any business. Another thing is since we have a contract with them we aren't able to just leave them alone and find a company that really does care about their customer's so i say that we do something about it. I would really like to get the attention T-Mobile's owners because they need to learn that the same way that they want our business, that all we ask for in return is a little bit of customer appreciation. If anyone is interested email me at uncommonlydifferent@hotmail.com | |
| Ann N. | 1/3/12 |
| Letter to t-mobile.....I tried for several months to make your company understand how badly my phone was NOT working. After several phone calls and promises of return follow-up calls that never came, I gave up on your company as a quality cell provider. THIS IS MY PROMISE TO Y OU AS An UNSATISFIED CUSTOMER TO YOU. I NEVER, EVER RECOMMEND t-mobile TO ANY OF MY FRIENDS OR FAMILY. I WILL NEVER, EVER USE t-mobile AGAIN FOR MY PROVIDER EVEN IF YOU WERE THE ONLY CELL PHONE PROVIDER LEFT ON THE FACE OF THIS PLANET AND THIS IS A PROMISE THAT I AS A CONSUMER WILL KEEP. YOUR SERVICE STINKS, YOUR COMPANY STINKS. I CAN’T IMAGINE WHY I STAYED WITH YOUR COMPANY FOR 6 YEARS. SO MUCH FOR CUSTOMER APPRECIATION! THANKS FOR NOTHING… BUT A RIDICULOUSLY LARGE TERMINATION BILL! | |
| NANCY A | 1/3/12 |
| I HAVE NEVER SPOKE TO A CUSTOMER SERVICE THAT DID NOT WANT TO HELP YOU. THEY SUCK THEY STINK AND IF I DIDN'T WANT TO LOSE MONEY ON MY PAY AS YOU GO PHONE I WOULD MOVE ON. I CHANGED FROM A MONTHLY BILL TO A PAY AS U GO. I PUT IN $10 A MONTH AND MY MONEY WAS GETTING EATEN BY ALL THESE CALLS AND TEX'S AND VOICE MAILS FROM MORGAGE BROKERS, CALL ME I CAN SAVE YOU MONEY, ETC, ETC AND I GOT TIRED OF IT. AS A NJ SINGLE MOM ON A FIXED INCOME I COULD NOT AFFORED THIS SHIT, SO I CALLED THE HEADQUARTERS OF T-MOBILE AND I GOT NO WHERE. WHEN I FINALLY ASKED FOR THE PRESIDENT I FINALLY GOT SOMEONE WHO GAVE ME A NUMBER TO CALL TO STOP THIS AND I HOPE IT DOES OR I WILL BE SEEING A LAWYER ABOUT THIS ISSUE. FOR ANYONE WHO HAS THE SAME PROBLEM CALL 1-888-382-1222 AND USE THE PHONE YOU ARE HAVING THE PROBLEM WITH WHEN YOU CALL. FROM A VERY VERY VERY UNHAPPY CUSTOMER AND I WILL BE MOVING ON. YOUR COMPANY SUCKS. GET BETTER CUSTOMER SERVICE, SOMEONE THAT CARES AND HELPS PEOPLE LIKE ME | |
| Tammy | 1/3/12 |
| I have just wasted another 20 minutes of my life trying to get a straight answer out of T Mobile customer service. T-Mobile lost my 11-02-11 payment. I have been on the phone since Nov. dealing with this problem, T-mobile turned off my phones and charged me re-connection fee 86.00 to have my phones turned back on . T-mobile is the one that lost my payment but they are treating me like I lost the payment. I have taken time to fax two bank statements showing that the money was taken out of my account by T-mobile and T-mobile done a conference call with bank and was told that the money was taken out of account by T-Mobile. Once again I had to make another payment to keep my phones on or T-Mobile was going to turn off my service. I have been with T-Mobile 10 years or more and have never seen this kind of service. I'm going to cancel my contracts ASAP. | |
| nancy | 1/2/12 |
| I am very dissatisfied with tmoblie ability to handle any customers situations but they are the first to want to charge and screw us around. Never again will i ever use them and will be happy once they r no longer in business. I have never dealt with incompatible people. They have no idea what they r doing. | |
| | 1/1/12 |
| I would like to say you have the worst customer relations. I have been jacked around by your lack of knowledge at all levels. I recently bought a hotspot and your oh so kind staff sent in my rebate which they filled out. I get a notice after your 30 day return option is up saying that I can not get my rebate because I did not sign up for easy pay big scam. I was never told anything about this condition and when ai went into the store to see what was going on the rep I spoke to also knew nothing of this policy. She called into rebate which she had to do herself 4 times to get thru, great system. They told her I had to sign up for easy pay. I agreed to go thru with it she started the process then it was I had to have my phone attached to the easy pay. I do not have a phone account with you. I was told I need to have a phone attached to the account to get the rebate. This also was never mentioned at any point at the purchase. I was very clear at time of purchase that my phone account was not in my name it was a work phone. I also did not get a first bill. I was told I signed up for paperless which I never did. I do not like my finacial info given out so I do not ever set up for this kind of service. I might have been able to disscuss my account but I never recieved a bill paper or otherwise. I then had my service turned off because I never got a bill. Still at this time none of this easy pay info was brought to my attention. I feel like I was scamed into buying an over priced device from a rep who did not fully represent the full process of the plan. I should also metion that while I was at the store I had the rep check out my work phone because it was acting up. He did something to my phone and gave it back. That night I tried to send myself an email from my phone and it locked up and would not stop down loading for two days. So I went back to the store they said my phone was shot and I needed a new phone. I said to them I just need it to stop down loading what it was loading. So they said not even diconectionting the internet service would stop the down loading. I am not a programer but I believe if you disconnect any service it is not going to keep running. So I had to go to another store where they were able to reset my phone and wow that was the problem. So I would have to say you might need to think about training the people in your stores. The store where I got the hot spot and the lack of help is located in Sacramento CA off Arden and Watt. I was told by the other store that that is the worst store you have and they can never keep a staff. That comes from your own staff. You need to take the time to see who is representing you and that they know what they are doing. One Truely Unsatisfied Customer soon to be formeer customer | |
| Ashley | 1/2/12 |
| Well my car was broken into today and they took both my husband and my phones. Well we called tmobile and the suspended our phones. Well since we have insurance on our phones they basically said we are up shit creek without a paddle. The lady chuckled when my husband said " so your saying we're basically s.o.l" what customer service!! Suckier part is we just got the plan in august. So we have 15 more months unless we want to pay 400 to cancel our plan. We don't have the 400 let alone the money to replace the phones.Any advice? | |
| D. C. | 12/31/11 |
| My son really wanted a cell phone for Christmas so, I looked up the deals, "promos", that many cell phone carriers tend to offer this time of year. My son decided on the HTC Radar 4G. He called T-Mobile to place the order. They took all of his pertinent information including his credit card info. They said his phone would ship out either the 26th or 27th of this month. It's the 31st and his phone still has not been delivered. He gave them a call and spoke to a rep who apologized profusely...it seems T-Mobile itself had canceled the order! The rep told my son there was nothing he could do as the promo had expired...yup, you guessed it...the phone is no longer free but now costs $99.99. I asked to speak to his supervisor and he was even less help than the other rep. He told me there was nothing he could do. I asked for the number to the Corporate Office and he told me they don't have a phone number to give out...they only have a P.O. address! I DO intend to contact their corporate office, however, after seeing how they treat their new customers, I can only imagine it's been worse for the loyal customers. Most of the previous posts confirm that fact. | |
| Donald M. Crow | 12/29/11 |
| Had trouble getting internet access but T-Mobil Tecnical Support worked very hard and helped me again and it didn't cost me a dime, great job T-Mobil this is why I'm a very happy customer because I'm treated like a valued customer, thank you T-Mobil, Donald M. Crow | |
| Rachel | 12/29/11 |
| We were very happy with our T Mobile service till we moved into our new home. There is no coverage at the new house. We remained patient until a scary event with the children when they could not get in touch with me as their phones and mine are with T Mobile. My husband demanded I turn my phone over to another carrier before our contract ended so they children could get in touch with me while away from the house. I wrote T mobile asking for them to release us from the contract based on the fact we had no service. As I could not get any address but a P.O. Box address I sent the payment and letter to the Customer Service address. The payment was processed but the letter was never added to our account notes and T mobile never responded. We're in month two and T Mobile continues to bill us for three lines and denies receiving any correspondence. We paid a $200 cancellation fee for my line but are still getting billed for all three lines. My next course of action is to cancel both remaining lines, pay T Mobile for all three lines as necessary to insure our credit is not tainted and start filing with the FCC and Texas State Attorney's office. This was a very simple situation which didn't need to get dirty but as T Mobile refuses to respond to our issue. When asking for a physical address for T Mobile their customer service personnel state the P.O. address. When asked if T mobile's office are in the post office, they respond giggling "Yes I guess so." What was a good consumer relationship will now turn into war. Say a prayer for T Mobile because the VietCong are nothing compared to me. | |
| sharon and billy pullin | 12/27/11 |
| December 27,2011 We have had service with tmobile over 10 years. we have trouble in canada doing work we were lied to about our coverage and charged 800.00us in roaming charges. after a file with the fcc the charges were removed. we now live in tulsa ok. usa we have had little or no coverage and the empoyees at the local tmobile stores were so rude and no help what so ever. we are almost at the end of our two long year contract. we are asking to forgo our penality for closing our account due too poor service and no help what so ever in tulsa. please email me with your decision at sherpullin@hotmail.com This correspondence will also go the fcc again. I am sue they will contact me long before your office ever takes notice. Sharon Pullin Billy Pullin | |
| Donald M. Crow | 12/27/11 |
| I'd just like to thank T-Mobil for their great customer service. I got a call from Vonshay Mc Carther, my local Wal-Mart T Mobil rep who sent me a message wishing me and my family a merry christmas. In my 59 years of living in this crazy world I have never had any company let alone a phone company contact me for a great reason like this so thank you Vonshay and T-Mobil for making my holidays a happy one and a good new year to all the employees of T-Mobil, Donald M. Crow! | |
| Sabrina Heinrich | 12/28/11 |
| I have had problems with the billing of my T Mobile service since I signed up almost two years ago I have also had many problems with the functionality of my phones and have had to get replacement phones three times! and mind you. I was charged each time! I have spent a year trying to get things resolved. My bill date was set up for the 20th of each month from the very beginning. But I was continuously billed on the 5th and 6th of each month. Every time I called 611 I was told the bill date would change to the 20th as of the next bill cycle. It was only recently changed. At wich point I was told I had a $211.00 dollar bill due to late fees and damaged products that were sent back. I paid the 211.00 and three days later got a text saying I owe 166.00 to avoid service interuption. I printed out my payment history and have never missed one month of payments. In fact. One month i spent over 700.00 to suposidly straiten the whole mess out. NO ONE can give me a direct answer on why my bill dates and amounts are so inconsistant. I am making a vowe to make sure no one I know and even people I dont know are going to be educated on the greed and corruption that goes on at tmobile. I have already notified my local news to investigate, and am planning on taking this as far as I can. Your company has recieved thousands of dollars from me and could care less about helping to resolve these billing issues. I am so disgusted with your service and I will make sure I go to every media outlet to spread the word! T Mobile is the most corrupt phone service in the industry today!!!!! | |
| Julia | 12/22/11 |
| T Mobile debited two payment from my checking account with out authorization. I have spent HOURS on the phone over the last few days and it still has not been explained or resolved. The customer service reps at 611 can not help and I have been told on several occasions that "Stepanie" is working on it. Of course no one knows who she is and there is no direct line. I have only been refunded a partial amount of what was deducted. Not to mention the $315 of over draft fees I was charged as a result. The customer service is beyond poor. | |
| glenda cohen | 12/24/11 |
| after paying $15o.oo for a no thrills low grade phones that fell a part but I stuck with it until I was able to be upgraded for a new phones. The first time in 15 years I was treated by customer service lik eI was a not valued customer. I went to pick up my 3 pones that were promised to me they only had one went to another location picked up 2more phones Iwas told in few days called tmobile and they will credit my 18.00 activation fee x three. when I called they only did one. i added 2 more services renewed my contract which I feel i was not treated to your programs fairly considering you now promote all 49.99 a month so now I have 2 more years was not given that option. and should of been credited 58.oo in fees same phone# same service such as more features that you are making more money on. why did you treat me like that? | |
| Ronald Ford | 12/25/11 |
| I bought my daughter in law a My Touch 4G phone and insurance. After 9 months, she dropped and cracked it. I called and was told to file a claim with Asurion. I did so on line and in a few days received a replacement phone--but not a MyTouch 4G. Asurion said they were out of the phone and I had to take a different model. This was not acceptable. I called customer service at TMobile and related the problem and was told to send the new replacement phone back to Asurion and TMobile would replace the phone themselves so I would get the right model. I sent the phone back to Asurion and tracked it by UPS. When it was safely returned and I called TMobile customer service to let them know. The person I talked to this time said I should have never sent the new phone back and TMobile never replaces phones. After the notes in my file were read, the customer service person said I was told to send it back, but the TMobile representative should not have told me that. That was incorrect advice. A supervisor got on the line and said he had read the notes and agreed that I was told to ship the new phone back, but I should not have sent it back. Now, there was nothing TMobile could do. So, now, my daughter in law does not have a phone, TMobile will not follow through on what they said and Asurion will not send me the phone back. Essentially, TMobile told me I was SOL. “Sorry about your luck,” the TMobile Customer Service department told me. So, I asked to speak to a loyalty person about my 7 accounts being terminated. This lady was even worse. She said everyone knows TMobile does not replace phones with cracked screens and agreed with her boss I should not have sent the phone back. She said she would cancel all my accounts for $1100. I don’t know what I have done to deserve this treatment. In addition, no one will talk to me about it at customer service. I paid for insurance on the damaged phone, but do not have a replacement phone. No one will help me. | |
| Nicole | 12/26/11 |
| Hey God's Daughter, I have a solution for you. I know what you mean, I have been with T-mobile since 2004. Go to www.google.com/voice and sign up for google voice. You get to choose from 100's of telephone numbers. You can get T-mobile's lowest plan and use your google number when you make calls out so that you don't burn T-mobile's minutes. Give everyone your Google number and when they call you it won't burn your T-mobile minutes. yay, now T-mobile gets burned! God bless :-) | |
| Nicole | 12/26/11 |
| I'm leaving T-Mobile as soon as my contract is up, they have no regard for their loyal customer's. In fact, customer's who have been with them for a long time and have older T-Mobile plans are not extended the benefit of getting their phones for free from Best Buy or others. The phone my son wanted was free from Best Buy and 99 dollars from T-Mobile. Because Best Buy does not have my plan in their system I could not get the phone for free. Had to pay 99.00 plus 35.00 activation fee to get this phone. T-Mobile would not price match. I was penalized for having one of their older plans. The only reason I wanted to buy a new phone for my son is because the one that they gave him when I added him on my account was a used phone. They had promised me that the man at the T-Mobile store would correct this error. Needless to say, he never did and they never did anything about it. His screen went black the first day he had it. I asked for a warranty and was told by T-Mobile that they do not give warranties on used phones. When the phone completely stopped working shortly thereafter, I was told to call Samsung. Samsung bounced me back to T-Mobile and rightfully so. Eventually Samsung agreed to have a look at the phone. They told me that they felt sorry about the way T-Mobile had dropped the ball on me. It turned out that the phone had been water damaged. It was water damaged the day my son got it with his brand new phone line. T-Mobile's solution, buy a new phone. It gets worse. I have three lines on this account. My husband and I got upgrades the day we added our son's line. Our upgraded phones were also used and never worked right. I'm using an old Blackberry and my husband is out of luck. I'm going to Virgin Mobile prepaid. They have a plan for $30.00 a month unlimited talk and text. I rarely use my phone as I have a home telephone so may as well spend less! Good luck all who are with T-Mobile, I feel for you. | |
| Shara Gray | 12/21/11 |
| There are a lot of bad reviews here, and for a good reason I am sure. No company is perfect, but I just wrote a nasty review on Motorola, and I try to write one good review for each bad review written (Otherwise, almost no company would have a chance at making it above 2 stars!) T-Mobile has always treated us fairly. When my husband was stationed in Bahrain, I was not aware that calling to his new cellphone would cost any more. I racked up a $450 phone bill in a week and was so very upset. I called T-MObile and asked them if there was anything that they could do, they not only switched us to the international plan (a bit higher, but hey... probably costs them more too) but they erased the high charges that I had racked up on my old plan, and all I had to pay for that month was the cost of the new plan. T-Mobile did us a solid there, and for that, I am grateful. Hope that our relationship with them stays peachy and doesn't take a turn for the worst like some of these! | |
God's Daughter  | 12/21/11 |
| T-Mobile service is a disappointment and their corporate office switchboard is rude and mean. When asking for corporate escalations, they tell you to write to an address and refuse to allow you to talk to a human being. While on a call, you can hear noises and slight talking as if someone is listening to your conversation. It's really creepy! They stuck me with a phone number that I do not want and told me they can't change it again for six months. T-Mobile needs a wake up call that you cannot treat your customers like trash and expect to be blessed...as their customers are paying salaries and bills for their company. There should be a tip...."be nice to your customers T-Mobile or you won't be in business much longer!" May the HOLY GHOST bring T-Mobile to repentance in Jesus Christ's Name! | |
| Sharon | 12/16/11 |
| I have been almost a 20 year long customer called customer service and financial care after I was charged a $50 fee for a reconnect after they chose to disconnect my service for 30 mins and wouldn't make a refund for a long time customer. After getting the run around for 45 mins no supervisor EVER got on the line I was transferred to numbers that were never answered, and then when calling corporate they said they have no customer satisfaction department even though they desperatly NEED ONE!!!! And was transferred back to phone mail HELL. REALLY??? After 20 years no other service has ever been used in my house till NOW...I am headed to the mall to look for new service. | |
| Tammie A | 12/16/11 |
| Just started a new account with t-mobile and for the pass 11 days, this has been the worst experience of my life the customer service is like hell HELL!!!!! going to Hell might be better then becoming a customer with T Mobile!!! their customer Service sucks, and they don't care HOW ABOUT A CLASS ACTION LAW SUIT!!!!!.............see you in court ......... | |
| debrann obourn | 12/19/11 |
| i spent 8 hrs on a phone to get a up grade to find out they coundn't even get me the phone 8 hrs later been with them over 7 years now looking at verizon to find a phone i like will be changing after christmas if they dont find a way to comp me for my wasted time and get the phone i wanted | |
| Lori Spicer | 12/20/11 |
| I have just wasted another 20 minutes of my life trying to get a straight answer out of a T Mobile customer service REP named LAIME. After 15 minutes of her repeating my intital question, putting me on hold and then not providing me with the info requested - ie.. my photos have dissappeared from the TMOBILE website, I need a tech to go in and tell me how many are there, if they are there then tell me how to access them and if not tell me where they went. Simple- clear.. finally she told me I would have to go to the directory and look up the number myself as she could not help me. I was polite I asked her name, I asked for her operator number, I asked what office I was calling.. 6 times and she did not respond she just tried to start the process over again and then when I said no, I need you to tell me where you are located, she hung up on me. .T- Mobile.. no training, no answers and the person who designed and constructed the customer service site is a freaking sadist. I have a year left and its worth it to me to lose the 200 dollars and then find a way to sue there corporation.. There has got to be a class action suit going on somewhere.. I am on my 6th phone... I have been patient, I have paid my bill and they cannot produce what they promise... more than frustrating. | |
| Kim | 12/16/11 |
| I've been a customer with T-mobile for 3 1/2 years and I'm feed up with them, I don't know what's going on, but they are so hard on there long time customers...I feel like if your a big corporation and you have thousands of customers you should be able to work with your customers, everybody have hard times sometimes. I went over my minutes and had a balance of $261 and normally I pay $164 each month, but I was not able to pay the full amount and spoke with a representative and was told to pay my regular amount and that I will be billed for the remainder at the end of the month so that I would not receive service interuption. The next day Tmobile suspended my service. I was told that;that was verbal agreement was never noted in my files. I'am so piss off I'm about to cancel my service. PLEASE..PLEASE avoid signing up with this company. | |
| King Russal Scott- Sibley | 12/13/11 |
| Hello, My name is Mr. Russal Scott and I would like to wish you Merry christmas, a wonderful end of the year on my Birthday 12-31 then a happy new year. A good movie to watch during the Holiday season is The Passion of the Christ. This Movie happends to be one of Americas Biggest Box office performers in Movie History along with some Profound effects on Viewers behaviors during and after watching. Some people have to pay unreasonably large prices for things during their lives price for life. King Russal Multi Media Mogul. World Wide Marketing and Promotions/Productions. | |
| LaSandra Smith | 12/13/11 |
| I do not believe that T-mobile deserves any stars for the way I have been treated by them in the past year.I was a customer with Tmobile for over 5years and in the end of September early October of 2011 I canceled my services with Tmobile because my bill was increasing every month and I did not know why. I called and several times they were telling me of a purchase of a HTC sensation which I did not have I had a gravity smart samsung at the time. I proved to them on three occasion I did not have this phone nor did I purchase it yet they continued to charge it to my bill. So, when I canceled and tried to call in to see my balance I could never get through but I had an idea of how much which should have been about $400. Then I get a letter in the mail from Diversified Consultants, Inc telling me that I owe $1,192.95 for this debt with tombile it is now December 14, 2011. There is no possible way my bill could have jumped to from about $400 to over a thousand! I will be going into a corporate office with tmobile and disputing this False debt and if I am still not given a explanation and correction I will be taking legal action! | |
| Pastor Noel | 12/14/11 |
| No escalation team connected to the CEO office leaves the CEO disconnected from the public and the company is headed for failure. Customer service is EXTREMELY lacking! Promissed callbacks do not come and many other problems. I feel bad about sending them a number of accounts. I guess it is getting time for ALL of us to change companies and maybe failure will produce the desired WAKE UP! call. So call me T-Mobil CEO Her Humm... Ich mucte mit sprechen uber deine corp... :) | |
| Gia | 12/14/11 |
| T-Mo was sub-par from the beginning. What caught my attention for the past 6 years, is the 1 year prepaid plan (add it & forget about it). Yes, early on I had contact with T-Mo customer service. No pun intended. I speak the American English and had difficulty interpreting what was being said. Never used again....worthless anyhow. Currently, $$$ are disappearing for no reason....if, T-Mo & AT&T had not merged yet. The practice of fraud is there! To Mrs K. Philip Humm is not new to the company. Yes, he is just as responsible as R Dotson. Probably will go on deaf ears or maybe they will laugh. I will be writing a letter to the company and to the Washington Attorney General. | |
| Jaime | 12/9/11 |
| I have been with tmobile for ten years and was happy up until this year. Their customer service has become atrocious and I am ready to leave. I have had billing issues for the last 6 months. They keep charging me for Tmobile Tv which I have never used or even opened the app. Every month I call to have it taken off my bill and every time they say they will but I end up having to call back a couple weeks later to ask again. I constantly get placed on hold and transfered numerous times. Their employees are completely incapable of helping or taking care of my issues. I have been paying almost $10 dollars a month for insurance on my HTC Sensation with a 8GB memory card. It got stolen a few months ago and the Tmobile insurance company sent me a 2GB with the new phone. When talking to the insurance company, they would not give me the 8GB. So, I called tmobile customer care, and was told if I go online and buy a 8GB through the tmobile website that I could call back and it would be noted in my account to reverse the charges for it. So I did, and when I called back there was conveniently no notes about it and they would not reverse the charges and give me a credit because "I have had too many credits this year." The credits were from their billing errors that had to be refunded back to me. I hate Tmobile!!!! I'm going to Verizon and I'll never be back. | |
| karen | 12/10/11 |
| Fooled me once...then twice. The sales department is very very nice to speak with, which is how they cover up their GARGANTUAN LIES to sell you something. Yesterday I ordered a phone (added a line) and was told that there would be NO data charges even though it was a smart phone, I just had to choose 'no data.' Really I said? Like 4 times, Always told over and over that there would be no data charges, it was optional. When it says 'required' it means it's 'required' if you want all the services to work (this is what I was told). I even said 'can i get it in writing?' Oh sure you can, absolutely. On and on. I fell for it, he was so nice. Called this morning and found out it was a BIG FAT LIE!. I asked to speak with a supervisor, who is forwarding it to her supervisor, who will pull and listen to the call (or so they said, who really knows). The other time I was lied to was in regards to tethering charges...long story, but still a big fat lie by the sales department. I will discontinue being a tmobile customer when my contract is up. They are not the same as they used to be and I have been with them since they were Voice Stream (11 years!) and this is how I am treated. I think you are better off with a phone for calling and texting and if you only want internet when you are at home or on a hot spot, get a tablet. This demand that you have a data plan with their free phone is kind of ridiciulous if you ask me. I'm thinking in the future I'll do the prepaid plans instead. Good Luck to all, hopefully they get a class action suit filed against them the dirty rotten scondrels. | |
| homie boy | 12/11/11 |
| I have been with TM for 11 years the service was great and had no issues with TM. After 11 year of being a loyal customer TM is telling me that it is not able to defer charges on phone I sent back to their warehouse about four month ago. Add 11 years time $140.00 and TM telling me that it cannot defer the lost phone/stolen phone. I have been sending back phones to TM for a long time and put in the UPS drop boxes but this time if did not get there and if have to pay for an expensive phone I sent back. | |
| tmobile crooks | 12/8/11 |
| I just canceled my account on august and they still charged me for the month of september. I called several times and they kept on saying, "dont worry about it, we will take care of it" but they never sent me a check for the money they took out of my account. They kept on lying to me over and over saying that they sent a check. Now after talking to a supervisor she finally said that I am not eligible to get my money back!? wtf, They took $85 out of my account and i want it back. Worst company ever. always had problems. | |
| It's Me | 12/9/11 |
| In response to K. Lucas P.O.'d, saying he wishes he could get out of the contract. When they said they have a right to make changes to the contract, they're correct; HOWEVER, once they do that they are ACTUALLY MAKING A NEW CONTRACT, and you now have the option to not agree to it and terminate with no early termination fee. YOU agreed to the original contract/plan, not this one. So either you can agree to it or walk away. They CAN NOT MAKE YOU take the new plans/charges without giving you the option of an out. Once you point that out the retention department will know EXACTLY what you're talking about. | |
| Tonya Poe | 12/3/11 |
| T-mobile is the worst company ever. I called them back September after I discover a fee that I did not agree to from that point on T-Mobile has allow this outside vendor to bille me for $9.99 plus tax for several months. I was put on hold and treated as if I was not a long time customer. SAVE YOURSELF DO NOT SUBSCRIBE TO T-MOBILE... LOSER ORGANIZATION THAT THE FED'S NEEDS TO BE FINED AND CLOSED. JUST A NOTE STILL TRYING TO CLEAR THE MATTER UP AS OF TODAY. | |
| laila moustafa | 12/2/11 |
| T-mobile is one of the worst company, i do not like them even i had been with them for 6 years but i will never get back to them and i will advice people to leave or never join them. they take your money without telling you why, they renew your contract without letting you know. they charge you for international call that you did not do! and they claim they record the your call with them but never prove what they claim. t-mobile is the worst company, do not sign a contract with t-mobile ever ever | |
| a.gray | 11/25/11 |
| I believe that t-mobile robbing the consumer with alot of hidden fees and sly data plans. do you really care about your customer's. when you purchase unlimited everthing you expect unlimited. so ive purchased your plan and now that i use my phone more than most you want another 30.00 dollars so my phone will move the fast like the day, when i bought it now that ive gone over 5g of data which is unlimited my speed slowed down which is not unlimited how is this possible just another way to trick the consumer i ask for this to be changed.if not a refund on me cancelling my plan and keeping the phone and switch to sprint unlimited data plans and unlimited speed | |
| Jess | 11/25/11 |
I have been with Team Mobile for seven years with six cell phone lines. I made an agreement on one of my phones at time of trade in to extend that one phone with a two year contract and now T Mobile says the other five lines also have been locked in with the same two year contract. Bullshit! One of those phones I haven't even used for over seven months and that one is locked in for two years as well. I have complained to customer service and tried to contact corporate and no one every does anything. | |
| OKE | 11/23/11 |
| I have been with t.mobile for awhile now, recently i have noticed that they don't care whether they loose a customer or not. T mobile keep charging me all kinds of fee, including a phone that is still under warranty, claimimg the phone was dropped in a liquid, which wasn't true. The supervison came on the phone very defensive and rude. Based on my experience today i am highly disappointed and will surely drop them. I am tired of paying for a rude service, it doesn't make sence i worked hard for my money. | |
| TMOBILE VICTIM | 11/23/11 |
| T Mobile is THE WORST cell phone company. Starting with representatives lie all the time! Cell phone devices are just JUNK, and they do not offer good customer service. It is so frustrating being a tmobile customer. Even if you are a good client and pay your bill on time, they treat you like dirt. No customer service and trust me ALL OF THE REPRESETATIVES LIE!!!!! DO NOT FALL FOR THIS COMPANY, THEIR PLANS ARE NOT GOOD AS THEY SOUND. THEY JUST WANT TO TRAP YOU AND STEAL MONEY FROM YOU....THATS ALL THEY WANT YOUR MONEY!!!!! JUNK CELL PHONES + LYING REPRENTATIVES + BAD SERVICE + BAD CUSTOMER SERVICE = T M O B I L E | |
| Mrs. K | 11/21/11 |
| The T-mobile I once loved is there no more! When the CEO Robert Dotson was in control of T-mobile, I had no problems. I never called in and I never had a complaint. The service, in my opinion, was awesome. Coming from AT&T, those money-hungry snakes, T-mobile was a breath of fresh air. Well with T-mobile the air is definitely not fresh anymore. I can't say it's Phillip Humm's fault for all the new problems and changes, or can I?! When he took over, that's when it seemed like the company went down. I know T-mobile was trying to sell out to AT&T but I don't think the deal will go through. With that being said I hope T-mobile is not trying to be another AT&T!!! As customers we have to stand up and demand appropriate respect and let companies know that they can't run over us. We have to make them realize that we can either make them or break them. So don't lay down; stand up for what you know is right. Do not give them money for free...make them earn it! | |
| John/Julee | 11/21/11 |
| We'be been with T-mobile now for over 6 years. The service has been nothing but terrible. They're always ready to sell you something new, or upgrade your plan, but when you've got a problem with your phone, well if you have a warranty still, or insurance great, but then your only getting the same phone, and if it consistantly doesn't work the right way, well tough! Step-son's phone NOT WORKING, wife's phone NOT WORKING., my phone NOT WORKING. Home phone we bought, STOPPED WORKING> solution at store, "Go to walmart and just buy any phone. When contacting customer service it's like they don't hear what your saying. My question, is why pay for a monthly contract, when the phones you've purchased, don't work??? Oh, don't say your going to look at other celluar providers, because then they remind you you've got contracts on all phones, and it will cost you to get out of them. I work in the retail industry myself, and we stand behind products we sell. If they don't work, we make sure we get the cutomer something that does. T-Mobile is just not like this. The product you get, regardless of whether it works means nothing. Once they have you in a contract, they just don't care! Oh, The company I work for is quiet large, and I'm sure going to let this be know on the company blog, which will possibly reach about 250000 employees. So T-Mobile, good luck, time to look at other companies, and as far as the contracts go, go luck there to. | |
| Sharon | 11/17/11 |
| When I first started my t-mobile account about nine years ago is was nice and great having them as a phone sevice, well this has fallen below, I also have given the company five people to their service, but what I get in return is NOTHING.. I am fighting about a return phone which was their fault, on updates on my phone, which ruin my phone, so I had to replace the phone, well I work five part time jobs, with this I sent the phone back, later then their time, they tolded me they sent me txt, DID NOT....so many customer service people say too many different things, one said this would be okay...well they got the phone and trying to bill be for the phone, which was their fault anyhow, I had warranty and insurance on the phone, also they will call you in 72 hourse DID NOT..so what is the deal..so now I will lose my phone over this...I have three other phones on another account. so I will lose mine and the oathers with my family will stay on...so does TMOBILE Care NO..so does a lawyer work here we will see.. | |
| lana williams | 11/18/11 |
| i been with tmobile for 6 year....now lately for past 5 month they been charging me $50 extra for 10G internet and i have 3G making me paying for it...i finally changed my planes to 120 dollars a month and they steel trying to put some staff on my bill $50 late fee because i was late for 3 days...its making me so up-sad!!!!i being with tmobile for long time but im getting so tired of every time they always place me on hold for long time,,and have some rude customer service...and the crazy part it they charge you for some stupid staff ($50 because i was 3 days late on my bill) and there no way you can get your money back!!!!!im very very disappointment!!!!!!!!!!! | |
| Mandy | 11/18/11 |
| These people are the worst!!!!!!! I thought I paid too much at Verizon but since I have been with T-mobile I realize that at Verizon I was paying for good service and good customer service. The customer service people at T-Mobile are very rude and never know just what they are allowed to do and they supervisors are always so sorry but cant help you! Who do I call or write or what attorney do I hire to get the help that I need???????? They want my money and have gotten plenty of it already and Im left with a bill and my second set of the same phone in my first month of sevice that do not work. | |
| Amber | 11/15/11 |
| This is one of the rudest and non-customer oriented places that I have ever had to deal with in my life. They have NO problem taking your money but when it comes down to fixing anything...TMobile will have you wait and wait and make you want to change your service provider. I have been waiting for 6 days for a return phone call regarding my situation with them and am still waiting. All the reps say that there is nothing that they can do to help...what the heck are they in customer service for if they refuse to help with something they messed up. If I had a choice and could go back I would have NEVER chosen T Mobile as my service provider. I would have gone to sprint first. Its unfortunate that they treat their customers this way....what they fail to realize if half the people that come to their company are referred... I would NEVER refer another person to T Mobile unless they like being treated like crap!!! | |
| lisa doeing | 11/13/11 |
| i receive texts from them all the time, your bill is due, we have received your payment, your roaming etc etc...last month we had a problem and went over our minutes..i received a bill for 520.00!!!!!!!!!!!!...they couldnt text me or call me and say that i was approaching my limit..customer service said they do not do that!!..verizon and sprint both do ...when my contract is done i guess i may have to look into going there..i had to put 200 on my credit card and agree to pay an extra 100 on top of my 120 each month till its paid off..or they would turn my phones off...not great service for a company ive been with for years...im so disappointed!!!.... | |
| Mariama A. | 11/14/11 |
| T-Mobile's phone,Gravity -T,has been replaced several times. The customer service representatives are rude and have no idea what to do. I have sent several certified letters to the legal department without response. Also, have been harrassed by one of the members of the Executive Customer Relations team. T-Mobile took over SunCom. The service has been bad ever since. They charged me early termination fee even though they disconnected the service. BAD company. | |
| K. Lucas P.O.'d | 11/11/11 |
| On 11/11/11 I received two text messages from T-Mobile, the first at 4:02 am where they inform me: "Congratulations! You can now access the web on your phone and pay only for the data you use." At 9:24 am they send another text: "You've used over $10 worth of data charges this month. To learn how you may save with a monthly web plan, go to..." web address. I called T-Mobile and was told that, "A lot of people are upset about this but we reserve the right to make changes to your contract." He further went on to make me buy a data plan in order to avoid the $50 in charges. He said that if I buy a $10 plan he could make it retroactive and get rid of the other $40 in charges. I felt like I had been black mailed into this but I had to agree or they would charge my credit card $50. I then got a third text thanking me for making changes to my account, as if it had been voluntary. I want to get out of any dealings with this company but they threaten with an early termination fee. I have had this phone since 8/31/11, and have unlimited text, IM, picture messaging and email on the plan. The agent said that the email update last night used data. I am not alone, see this site: http://www.zdnet.com/blog/cell-phones/warning-t-mobile-adding-pay-per-use-data-without-your-permission/6859 | |
| Chris | 11/11/11 |
| Don't like this company at all. Daily I am getting phone calls to my home phone regarding another person and there is no way to stop this at all. Can't talk to a human. Tried to chat and can't do that since I don't know this person's cell phone number or social security number. | |
| Anna Labno | 11/9/11 |
| I have been lied about the promotion running by T-Mobile. The representative told me that I will pay only 29$ plus tax for two broadband sticks. Also, that I would be charged small activation fee. I'm being charged double the amount and have been charged around $ 80.00 activation fee. When I have complained that it's not what I have been told by the representative, they didn't want to resolve the problem. They said that I will be responsible for making these payments for 24 months! It's FRAUD and UNFAIR practice. Beware. I'm haven taken it to the lawyer who handles unfair practice and fraud cases. | |
| Anna Labno | 11/9/11 |
| Corporate Office Number of T-Mobile 800-318-9270 They will not tell you the truth or treat you right. I'm starting the case against them. Contact Vince Masa at 877-990-4990 to get more people go against unfair practices and fraud by T-Mobile! | |
| American worker | 11/9/11 |
| Sometime this year T-Mobile started charging a twenty-dollar "restore fee" to turn your service back on if it's been interrupted due to late payment. That's in addition to the five dollars they charge every time a bill is paid late. With the economy being the way it is, and more people suffering service interruptions, T-Mobile has decided to make a windfall for itself. | |
| Gudger | 11/4/11 |
| I would like to know if anyone/ how many fell for phone at home service.... THAT NO LONGER APPEARS TO BE SUPPORTED BY EITHER... Complaint filed with FCC the response from the Companies is pointing at each other... In the meantime my home phone no longer has access to "0" operator or 411 information or calls to the uk...not sure about 911 which I had until the merger was announced... Instead of a home phone I have two cell phones! DID ANYONE ELSE FALL FOR THE PHONE AT HOME...AND GIVE UP A LANDLINE !!! HOW ABOUT A OCCUPY INTERNET.. 1 day turn off TMOBILE, ATT and any other cell. We need better service, they currently outsource jobs..... And abandon service. I had an ATT customer service ask me whT the number for the operator ??? REALLY ...I asked her to transfer me stateside, as she did not know the US phone system.. TRAINING standard is to aske for phone #, Name, last 4 of social, Step 1 unplug system and re boot Step 2. If this does not work, they will transfer to tech support Step 3 be prepared to hold and at the end of day nothing is done... | |
| Candace N. | 11/4/11 |
| I was with T-Mobile for several years, and their service has gone WAY downhill in the last couple of years. I recently ended my service with them because the reception in the area I moved to is very hit or miss, and in a rural area, this just isn't safe. Keep in mind I had stuck it out and stayed with them even though my bills have been completely wrong since January 2011 (10 months now). They tell you one thing, do another, and then try to charge you for it. I've called over and over, only to be told that because the account is in a closed status, there is nothing they can do and cannot make changes to the bill. WTF?! If the bill is wrong, you're legally obligated to correct it! Now I'm stuck with a ridiculous bill for almost $200.00 for services I didn't even use! (I was contract free with them so no cancellation feels apply.) I'm seriously considering refusing payment... I'm so sick of businesses thinking they can just treat people however they want! There needs to be more protection for individuals in this country rather than just catering to businesses. They don't make money if we refuse to work with them. BOYCOTT TMOBILE!!! | |
| nette monet | 11/1/11 |
| I have been with tmobile for almost 6yrs and have had problems frm every phne ive had but none as much as ive had from this device i have the samaung exhibit n i have exchanged it 4times this month and was promised tht if this phone didnt work they would upgrade me..well they tried to down grade me to a phne that was at a 30dollar retail price n free with a contract..i paid 375 for my phone ..i have been argued down for the past 3days n even told if i dnt like it then leave n cancel my line..wtf really..then i ask for corporates number n they wnt give it to me well guess wat i got it now n they will b getting a very unplesant,phne call today, service is very horrible n customercare is beyond rude and very horrible the reps sholdn argue with yu because there not on one accord..they litterally ping pongd me from one department to the,next n they even told loyalty support tht i wanted to cancel my line which they had no athourity to do so because i did nt authorize..all this because they didn want to help me as a customer with promises they made but dnt want to follow through with | |
| tinaspells | 11/1/11 |
| Today I call t mobile to discuss tmobile because I did not understand why it was so high in the beginning the operator that I got seem to be very normal until the middle of the conversation where what she was saying to me did not add up so when I told her that she went into a frenzy saying that I'm calling for something as simple as a phone bill & she can't take it anymore & she don't understand why I don't understand her & why I don't trust I asked her for her name & her identification number she gave it to me with saying she can't take this this its too much for her she is about to have an anxiety attack her manage told her to keep her phone calls u20 minutes she has been on the phone with me for more than 20 minutes she you can't take it anymore I then told her I think you're in the wrong line of work she said no Ive been here for 7 years I then asked aren't the phone calls being recordedren't she said no I mean yes I don't no if this 1 is being recorded are not......... if that's ok I wo | |
| William Elias | 11/3/11 |
| Hello"T- mobile My name is William" I have trouble with my phone" 2 send you my address on line ? I have sent you 2 my email" my address 1980 Park Ave Apt 10D 10037 New york Ny I want 2 buy T-Mobile Galaxy- S II-Titanium phone !! I need your help ?? I hope you with price" T-Mobile Galaxy- S II-Titanium phone " can u give me Discount? help me price of phone how much will be on price? I will hear from you soon? Please. Email at coolwill2@tmo.blackberry.net Or call me at(16462384096) | |
| | 10/31/11 |
| T-mobile just plain sucks. I will be glad when AT&T buys them out. It's all about money and not very good customer service.When you go for a contract watch what you are signing.Their own staff know it's bull but need their jobs so they just give you a blank stare.Bet they don't call back because Corporate office won't even talk with you on the phone. I wonder if they read these complaints at all. Get it together or just go out of business.You decide because time is running out for you guys. | |
| Dominique | 10/30/11 |
| I have been with Vocie stream then T-Mobile for 11 years. Last year I got the LG Senio Phone for the first 6 months I had no problems with the phone. Afterwards I started to have problems with my phone. I called customer service and was in the store. Still I had problems so I called from the store and had them go through my data plan update so that I can recieve my e-mails through my e-mail account ( for ex. like Yahoo). Finally that worked. I have been having major ploblems with my phone that it is skipping messages, not leaving a phone message or I will get the message that night or a couple days later. The Icon will show that I have a message but never saw the message or heard anyone's voices. I have been in the store 6 months ago and was never offered a new phone. I went to the store after calling several times with custoemr service that my experation has expired on August 28, 2011 after having the phone for 1 year. The customer service at the stores would take the battery out of the phoen and would say this would fix the problem. I aslo have been having phone calls dropped many times. They asked me if I want a new phone that they can give me a discount for $280.00. I said that I want to drop my contract, the cusotmer service said it will cost me $200.00. First of all, you are not giving me a deal at all. I have been with you for 11 years as a VIP Customer, and I am planning to go with AT&T. Because I am not happy that I missing important calls especially if they are for interviewing. I am not happy withthe service that was provied to me. Not Happy at all. I would like to know what is going to happen? | |
| kimberli 10=31 - 20= 11 | 10/31/11 |
| this is the worse cell phone company i have ever delt with the company turn my phone off because they screwed up my bill the company tryed taking money out of my checking accout useing my debet card and that is not the way i had it set up t mobile choose to cut my phone off because they screw up my bill and now the company wants to charge me 20 dollars on my bill because they were the ones who cut my phone off why should i have to pay for what the company did i did not ask the company to turn my phone off and they took it upon them selfvels to do so the company choose to do that so what i want to know is how come i am being charged the extra 20 bucks for what t mobil choose to do i did not tell them to cut my phone off now i called to speak with supvisor and the person i talked to at t mobil refuserd to put me threw to speak with one after augureing with him over the phone for one hour who ever read's this review needs to know that t mobil is the worst cell phone company to every deel with now i see why t moble is looseing all their comsters to virson or atnt because t mobil dose not know how to treat their comsters they have poor comster care and the company treats their comsters like crap its a shame a cell phone company can treat disable people the way that they do | |
| sophia husbands | 10/30/11 |
| this is to t-mobile the system of the phone service is getting worst ive been with this company over 7 yrs even my friends n family but u will never get that rathing as 5stars anymore because ive been complaing for months about the samsung vibrant i call so many time n they let me download some new system but it makes the phone worst when my contract is up im done.i use to tell friends n family ho get t-mobile so everybody sign up but im done with this system. ive never ask to take anything on my bill but they should because it have months its like buying into something that its not im slimpy paying 4 a service that im not getting thats what i call bad business. | |
| Barbara Germany | 10/25/11 |
| As far as the people working in the stores, they are great & very helpful. It took me a month to resolve a problem of a lost payment & I still do not know what happened. I spent hours trying to get a person on the phone to resolve the lost payment issue. Two notices of disconection & multiple trips to the store till the people in the store were sick of me & running around faxing multiple times info of proof of payment & even had a representative ask for my bank acct # over the phone & then wanted me to fax it to them. I was worn out & frustrated. NO I did not give them my bank #. Corporate office please improve your company with better trained customer service agents & easier method of reaching a real live person. I am not unhappy about what you pay for what you get & the equipement I understand you don't make it. You are selling airtime not equipment. I understand all that. Just make your customer service better so problems can be resolved faster with less frustration. Thank you. | |
| Linda | 10/26/11 |
| No LIVE person to speak with. No response on timely basis. They do NOT take live calls. No response prior to 5 days by phone or email. email address EXECUTIVERESPONSE@t-mobile.com No wonder everyone I know is leaving T-Mobile! Their bills don't add up correctly and their customer service reps don't speak English. Time for me to choose Virgin as my carrier. | |
| kristy | 10/24/11 |
| I have no service in my home for my t-mobile account. I have done everything thing that they asked me to do to fix my phone and coverage. I have called costumer service every few days and nobody can help me. They expect for me to pay a fee of 200.00 to cancel my service. No when I call a supervisor I am put on hold and nobody will answer the phone. Now I have call the corporate office and nobody will return my calls. Why should I pay for service that I can't use? | |
| Carie | 10/21/11 |
| I wish there was a 0 star score because that's what I would give Tmobile. I have a contract w/insurance and my phone has been replaced twice and now I need another replacement. Anyone thinking about useing the Cliq XT...stop thinking about it and go to another company or the bare minimum don't get a Cliq XT. | |
| Verna | 10/22/11 |
| I have been a customer of T-mobile since 2004 and have always received prompt help and respect. My complaint should be read by whoever created the new computer system that is supposed to be better at getting you to Customer Care. However, if you don't have a problem that is on the list, it is hell. The thing will not recognize a voiced problem that is not on it's list and one has a hell of a time getting through to a human. PLEASE, PLEASE, PLEASE fix it!!!!! I will remember you in my prayers forever. Thank you. | |
| King Russal Scott | 10/22/11 |
| ******* Right to Protect Repatation ********** King of the free World. Ringtone King based on sales. T-Mobil Mogul King Russal Scott Multi media mogul. Ignore the torture with the intent to steal entertainment intrest. People lie to substanciate theft. extending from case 45542-400 ft bend where there was attempted murder on me. It is illegal to give drugs to a person without permission to weaken them to steal media and destroy,strif & still from my family. The statue of limitation is still in.ROME SCANDAL., Garfield maricella , and king of the free world scandal commited by Police and other authorities. I Demand my thing back and there is nothing to understand nor talk about. I have seen the folkes commit social desaster and have had ladies conditioned and programed to go out of their homes and commit prostitution for lime light. Blaton attack on the beliefe system the like I ever seen. ALL THESE ACTIONS LEADS PEOPLE RIGHT BACK INTO TAX PAYERS POCKETS. TRIALS COST TENS OF THOUSANDS,$50K TO PUT IN PRISON,COURT APPOINTED LAWYERS AND HOLDING A PERSON IN JAIL UNTIL TRIAL. KIDS END UP ON WELFARE, HOUSING, SUBSIDIZED DAYCARE.Using Science to destroy lives instead of avoiding negative outcomes and dominoeing effects that leaves situations that worsens in time. Horrible leadership.malpractice.misreoresentation. RUSSAL SCOTT | |
| LAWYER | 10/19/11 |
| T-MOBILE BOARD MEMBERS I KNOW THAT YOU ALL DO NOT REALLY CARE ABOUT THESE COMMENTS OR THE PEOPLE THAT ARE KEEPING YOUR COMPANY IN BUSINESS BUT AS AN AMERICAN BASED COMPANY YOU ALL SHOULD NOT DO YOUR CUSTOMERS LIKE THIS. I KNOW AT SOME POINT YOU ALL ARE SO ADDICTED TO THE MONEY INSTEAD OF PLEASING CUSTOMERS. IF ANY IN GOVERNMENT OR THE FEDERAL TRADE COMMISSION THERE SHOULD BE A CLAUSE IN TMOBILE'S CONTRACT THAT WILL LET THEM OUT OF THEIR CONTRACT IF THE CONTRACT IS BREACHED WITH COMPANY NEGLECT ISSUES DEALING WITH THEIR SERVICES OR EMPLOYEES. IF YOU ARE HAVING THESE KIND OF PROBLEMS YOU AND EVERYONE THAT YOU KNOW SHOULD CALL THE FEDERAL TRADE COMMISSION AND REPORT THEIR ASSES. YOU SHOULD EVEN CONTACT THE BETTER BUSINESS BUREAU AND YOUR LOCAL CONGRESSMAN OR WOMAN. THIS COMPANY HAS MADE TRILLIONS OF DOLLARS DUE TO NEGLECT AND SHOULD NOT BE ABLE TO STEAL ANYMORE FROM THE CITIZENS THAT SPEND THEIR HARD EARNED MONEY FOR A SERVICE THAT THEY ARE NOT RECEIVING FAIRLY. | |
| Philip Munoz | 10/17/11 |
| I bought the HTC HD2 phone when it was first introduced as this amazing device. What the device could do and the functions it can process bought me to buy it. Now this purchase has become a nightmare getting a solution for all the constant problems I've had. From the phone freezing and applications not working properly. The screen locking and not turning on to let me operate the phone or letting me use the phone. On top of that my device whip it self out including important info. that was on it. I had this device replaced once by another HTC HD2 and the replacement phone still has the same damn bugs as the previous phone I had. Now for the Third time when I called for the second phone I had mention if another phone at equal comparability can be offered to me not being a windows phone. But instead at my surprise I got an HTC HD3 phone not what I was expecting not only does it not come with what I originally pay for to come with the phone but it is another paper weight. I was extremely disappointed by what was given to me as a replacement. I was getting dropped calls, phone shutting off on its own and getting stuck on the screen to synchronize to a PC. Not letting me use the phone while being in this state. I would have to remove and replace battery over and over and resting the phone again and again. But the WORST of it all was the poorest customer service I received from a customer relations when you call 611. I was being pass from one representative to another. Then getting transfer to another number to just get disconnected right after I was transfer. I've been trying to get this issue resolve for over 5 days and at this point I'm so aggravated and extremely pissed off.I've been on the phone with customer relations since 9pm to 12:30am. I even spoken to many customer relations representatives I even remember how to find the IME on the phone *#06#. I even spoke to a customer relations supervisor by the name of Jones A. she couldn't give me a last name around 12:30am pacific time. She was absolute not help at all. Her manager by the name of Elvin B. was no help at all as well. Now as a customer that pays for Asurion Insurance on a phone and has been dealing with these phones with issues and bugs. I don't see why nothing can be done in order to restore that customer loyalty back to us. This type of customer service is not acceptable. I feel cheated and robed. Now its 2:27am I still have paper weight phones I feel a refund for not only the phone but for my insurance and the phone service I've been paying for over the past years should be return to me. | |
| Ms. Rubi | 10/17/11 |
| I have been a customer of TM for over 5 years. I had my fiance switch over to TM. We started getting dropped calls, no service in certain areas, not able to navigate the web. We called and complained about how we were paying over $200 a month for a phone service that didnt work. Mind you, this is the only way anyone can get a hold of us; family, friends, child school and doctors. TM advised us that they would give us a $90 credit for the difficulties we were experiencing with them. As a one time customer service gesture. Our contracts were then up and since the problems with our service didnt change, we went with another carrier. I called to make my final payment with TM just last week and the customer service rep tells me that I currently have a $900 phone bill. After I regained consciousness, I asked the rep how can that be. She then went on to advise that when they provided us with a $90 credit for bad service, we (meaning myself and my fiance) agreed to extend our contracts for another 2 years. The $900 bill includes the cancelation of our current contracts. I couldnt believe what I was hearing at this point. The rep then tells me if I want to dispute this, I would have to contact corporate by mail. He stated that they had no contact numbers for corporate. Now I am currently sitting on a phone bill that is close to my mortgage payment. As I have mentioned before, I have been with TM for years I know how the contract rules apply. Why would i renew my contract with them and go with another carrier? Anyway, this is my dilema and from what I see on here, i am not the only one. | |
| Mad as hell/ Never again will i get TMOBILE & I WILL Pass the word on to ot | 10/15/11 |
| I decided in June to terminate my contract with them due to issues before, i was convinced to stay with them and was also given a new phone for FREE. Come to find out they had credit my account the price fo the new phone which was suppose to even it out but instead some dumb ass messed up and paid off my bill instead. When i called in the month of July/August was told by different reps i have a credit on my account and i did not owe anything, so i when about my business. Out of the damn blues here is a bill of over $300.00 this month and after trying to reach a rep over 4 days was told i didnt pay one month of bill when they know damn well i've always paid my bills b4 time. The moral is TMOBBILE messed up and now when they realized it wants me to just pay u one lump some money, when i did have the cash to pay my bill i was told i dont have a bill, so at this point of time i'm through with them, i will NEVER EVER USE OR RECOMMEND THEM TO ANYONE OR THING U HEAR ME. THIS IS CRAZY JUST LIKE TMOBILE. IM GONNA CONTACT CORPORATE AND SEE ABOUT GETTING THIS SHIT FIXED IF NOT LEAGAL ACTION WILL NEED TO BE TAKEN. | |
| Ms. Kim | 10/15/11 |
| I am very upset with T-Mobile and there service! I'm currently traveling long distance and have a Flex Pay acct! I stopped at a rest area around 10 p.m. on October 15, 2011 and purchased a T-Mobile refill card! I begin to follow the instructions only to hear "THIS NUMBER IS INCORRECT", so i re dialed and tried again, only to hear the same recording. Keep in mind, I still have a $1 balance on my Flex acct! So I dial 611, instead of being connected to customer care, i hear a recording stating to look at my phone for info. This did not help, so i called the customer service number @ (877) 453-1304 only to be hear the same recording stating look at my phone for info. I became totally frustrated at that point, so i scroll down to the number attached to the link and hit the send button! I was then connected to customer care! Once I was connected to customer care, after about 5 min of trying to get the automated machine to understand what i was saying, i was disconnected. At that time i receive a message that i need to refill my flex acct or pay my monthly service bill. I was pissed, you mean to tell me that minutes were being debited from my flex pay acct, just to speak with customer care. That leaves me at my current circumstances. I am on the side of the road, with NO CELL PHONE SERVICE, i had to contact family VIA email and ask them to contact my insurance company to send for help. I have been a customer with T-mobile since 2003 and i am absolutely discouraged and disappointed with the service! I have to wait until 6 a.m. to even contact customer care to try and resolve this issue, but at the same time corporate must be notified! This is just the first step. If I have to place a YOU TUBE video about this, write a blog, contact the news etc. I will, b/c this is poor customer service and i am sick of companies reaping the benefits of the profits received from consumers and not being concerned with the customers who purchase there service. Signed, this is not the last you have heard from me MS. KIM | |
| Brackie Griffin | 10/14/11 |
| I Cant stand T-Mobile you guys are a joke and a sorry ass cell phone company I see why people are trying to buy you out to get your sorry asses off the market. I have the Motorola Defy and its has the Gorilla Screen thats suppose to not crack or scrach and its suppose to be water resistant and thats the only thing its is the screen cracked and got scraches before then. T-Mobile expects me to pay 90 for a new phone with insurance on the phone and I believe that T-Mobile should send me a New Phone for Free they lied to me saying that the phone wont crack and it did if u cant stand behind ur name and product then dont be in buisness at all. | |
| Candace Clagett | 10/13/11 |
| Today I came upon a man who had fallen in a parking lot in the community that I live in.I was not strong enough to give him aid, nor should I have .I used my cell phone to dial 911.I was not able to get any service in this emergency situation. I also was not able to get any service when calling the security dept within this community.I was told by T Mobile customer service that they are "sorry".This is unexceptable and is not fair to a paying customer who has the right to be able to count on a phone to give service when needed.I was told I would be charged $200.00 to cancel the contract.I have a right to feel safe in the United States of America paying for a service and expecting to receive it. I constantly have my calls dropped in the middle of a conversation but imagine my distress when I could not get help in a life threatening emergency.If unable to receive any compensation, I will pay the money just to get out of the contract because my personal safety is much more important than a couple hundred dollars. Respectfully submitted, Candace A. Clagett 15208 Tottenham Terrace, Silver Spring, Md 20906 Ph- 301-598-0510, 240-505-1311 | |
| Very upset | 10/14/11 |
| Everyone check your statement closely. In the month of September 2011 you are making two payments for this month. I was told by a representative it is because T-mobile changed their billing system. Come on, why should customers pay for the expense of your changes. Considering the fact that phone service doesn't meet adequate performing standards, I am highly dissappointed. | |
| Rosaria Pritsky | 10/14/11 |
| My rating is not for your service because that would get a 4 star, especially in customer service, which is excellent. My poor rating is in choice of phones that you have for your customers. I am so disappointed that T-Mobile does not have the I-phone for their customers. Why is that all the other major carriers have it and T-Mobile does not. I just purchased 2 Samsung S II and I'm less than impressed by it. It is a nice phone but not as user friendly as the I-phone. Why can't you appease your brand loyal customers with what they want. I am sure I am not the only one to every make this request. I just signed a 2-year contract and spent almost $700 in phones but I am tired of doing without the ease of an I-phone. I most likely will not sign another contract with your company again, unless the I-phone is made available at the time of my renewal. I will yet again use a phone for another 18most-2yrs that I am not happy with. Also, when did you start adding a restocking fee, for returns. Wish I would have known prior to my order, I would have thought about my purchase more carefully. I know that now and will remember for future purchases.. I love your company but hate your phones....very disappointed. | |
| Laura | 10/14/11 |
| Unfortunately I must express my disappointment with T-Mobile after many years of service. I just switched to Verizon in order to try their service due to dropped calls from T-M. I am a Flight Attendant and travel extensively, this is my reasoning to try other networks. I received a call with final bill details and T-M is charging me for a complete billing cycle, although the service was terminated mid way thru the cycle. This to me is a bad practice since the possibility of T-M gaining me as a customer again was on the line. As a consumer we have the right to pick and choose networks and T-M position should be to win over their loyal customers not push them away by over charging them. If you are looking for phone service this is not the network to use. | |
| Courtney | 10/11/11 |
| I am not even a tmobile customer but boy tmobile sucks I was helping out a friend and paid a bill using my checking account in may!! Here we are in October and they charge my account every mth I only put in for a one time payment .. Talk about fraud !!' I closed my account with my bank so when they went to charge me again the check was returned and then they tell the person who's account it is that they have to pay a return check fee and shut the phone service off this company is horrible and I am definately contacting the better business bourough to look into the fraud this company is commiting against it's clients and the lack of customer service and intelligence when you try to correct problems .. If there was a rating less then one tmobile you would get it I mean you earned it | |
| Susie | 10/12/11 |
| My BBM and internet stopped working, i spoke to CS and they had me take certain steps to have it work, i wasted so much time with these people for the guy to finally tell me at the end of the conversation that the IT team is working on the problem and it would take 3 days to fix it...... WTF, i cannot be without BBM or INTERNET for 3 days. He said sorry and thats all he could do. My plan ends in 4 months.... Im counting the days till i can get rid of their shitty service. | |
| | 10/12/11 |
| T-MOBILE'S CUSTOMER SERVICE IS THE WORST, THEY ARE NOT PROFESSIONAL AT ALL, I HAD A PROBLEM WITH MY PHONE AND T-MOBILE TELLS ME TO SEND IT BACK AND THEY WILL SEND ME A NEW PHONE. WHEN I SENT IT BACK AND GOT MY TRACKING # FROM THE POST OFFICE, THAT IT WAS DELIVERED TO T-MOBILE, TMOBILE TELLS ME THEY NEVER RECEIVED IT WHEN I HAVE PROOF THEY DID,NOW THE REPS TELL YOU THEY HAVE TO REVIEW THINGS AND WILL CALL YOU BACK (4 TIMES), WHEN THEY NEVER DO, YOU REQUEST TO SPEAK TO A SUPERVISOR YOU GET EXCUSES, OR THEY TRANSFER YOU TO ANOTHER REP AND OR TELL YOU THEIR IS NO SUPERVISOR THERE. HOW CAN YOU RUN A COMPANY WITH JUST REPRESENTATIVES TO ANSWER PHONES AND SERVE THE CUSTOMERS WHEN THERE IS NO ONE TO GUIDE THEM,THIS IS UNBELEIVABLE. I WISHED I NEVER SIGNED UP WITH THIS COMPANY AND NO ONE ELSE SHOULD EITHER IF YOU HAVEN'T HAD A PROBLEM JUST WAIT YOU WILL. T-MOBILE DOES NOT SERVE THERE CUSTOMERS, THEY JUST GIVE THEM THE RUN AROUND.I WILL NOT BE SUBSCRIBING AGAIN!!! | |
| Peter G | 10/10/11 |
| You People do realize that T-mobile doesn't manufacture the phones they offer, right? if you dont want a crap phone, stop being a cheapskate...every time I have had to call they were pretty good, nice people. All those phone reps you bad mouth are just punching bags on the frontline to head off assholes who don't even try to take care of their phone...waaaah, my phones acting different...instead of reading online possibly how to fix an issue, I am going to call up and be an asswipe to someone who can't do a damned thing. Real good plan, maybe you should take a good look at yourselves and wonder why you're so stupid to commit to a contract for 2 years without doing any research about anything. Numb Fucks. | |
| mike | 10/10/11 |
| I WOULDNT EVEN GIVE THEM A RATING OF 1 STAR.. THEY DONT DESERVE ANYTHING I bought the galaxy s when it first came out for full price and have had nothing but problems with it. They acknowlege the problems with my phone and send me a"LIKE NEW" phone. I paid over $400 for a NEW phone not a LIKE NEW phone, if i wanted that i wouldve bought it online or of someone and not from the t-mobile store.. The phone they send me ends up having more and worse problems than the original one that i had. Cusdtomer care hung up on me 3 times after i waited for hrs on the phone. then they tell me ll they can do is send me another LIKE NEW phone.. or he even had the nerve to tell me to use my asurion which i pay monthly for and wld have to pay another $130 for.. when its t-mobiles faULT AND NOT MINE. WHY WLD I FILE A CLAIM AND PAY MORE MONEY FOR ANOTHER GARBAGE PHONE, when i wasnt even pleased with the first one i spent all that money on.. All i can tel is that T-MOBILE DOES NOT CARE their customers or customer satisfaction.. IF i wanted a USED phone a.ka. "LIKE NEW" i wouldve bought a USED phone from the beginning. | |
| 2011LGL Possible Class Action Litigation Against T-Mobile | 10/4/11 |
| Absolutely, inexcusable for a now (2 - 3) weeks escalation at highest level of T-mobile corporation at supposedly the office of the president Teresa or Theresa has no business being in the supposedly highest level of T-mobile escalations at corporate or any level! She plain and simple does not care! "Although new customer of T-mobile past time to return phone." Moreover, sadly Theresa or Teresa at 877.290.6323 x3418032 is a complete waste of time! Clearly evident: T-Mobile has no intention to provide any problem resolution! Now, today per recorded phone call Theresa and/or Teresa name spelling unknown stated, T-mobile will not even exchange the bad phone or investigate the network service issues I have reported. Therefore, clearly T-mobile does NOT care about its customers. How Pathetic! If this matter is not resolved to my satisfaction by Friday 26th day of August 2011 will result in the immediate filing of legal action and notification of all U.S. media to bring attention to the serious and gross failures of T-mobile. Effective immediately, NO verbal communication is permitted only written communication via email or letter will be accepted! Explained repeatedly that the kids at my local T-Mobile have no idea how to begin to troubleshoot my phone having gone down there twice. T-Mobile executive complaints Theresa when asked to escalate above her head stated she only answers to T-Mobile CEO and President. Completely Unacceptable! I will no longer continue to pay $96 per month with T-mobile due to a multitude of service issues. There are serious problems that exist within so-called customer support and/or management levels of T-Mobile. After the authorities investigate the countless numerous problems with T-mobile should be liquidated and sold off to AT&T that should immediately clean house by termination of any or all people within former T-mobile that respond the way Teresa or Theresa and re-structure every aspect of T-Mobile! -----Original Message----- From: G S LGL T-mobile... *Certified Mailing: T-Mobile, Executive Offices, Executive Complaints: 2011LGL 04 OCT 2011....FWD to All U.S. Federal, State and Attorneys (Class Action Litigation Pending) | |
| Dawn Gates | 10/4/11 |
| I feel everyone's pain with dealing with these people!! I have been complaining of the service I am getting from the white gravity phone I have. They have replaced it 3 times and will have to go back and replace it again due to it being the phone itself not the service! I too have been a customer for 5+ yrs with 3 flippin' lines and never received a credit for all the crap that's happening. Missed calls even though there is a full bar and sitting right next to me with volume all the way up, missed VM (got to miss out of a couple of good nights out), when I have a missed call it says its from April-we are now in October. NOONE will listen to me, oh wait "I understand your frustration and know what your going through) but you won't get a credit from us!! is what they say really!! I can't wait for my next call cause guess what it's to end my service. going to Metro PC and getting my service from there. I am so disappointed, but once I'm gone a lot of people are gonna follow, so unless I get a call in regards to you giving me a credit for all this bull crap I'm going through, guess I'll be another person dropping out too!! | |
| dianne | 10/2/11 |
| I have been foolish enough to stay with this company for 9 years. I don't use the phone all that much but now in today's world that changes. Tmobile advertises an unlimited text,talk and web for $49.99. Well, not since I just renewed my contract last June! I was crazy enough to renew and get an upgraded phone (2 phones two lines) and asked about upgrading my plan. Oh no this plan is good for my usage--until we go web, etc. To 'qualify" for the new promotion I only have to pay $200 per line for "migration" For $400 I could have bought the phone outright and not be stuck for another 1 3/4 years on a contract with a company that does not know the meaning of loyal customer. I will start marking the calendar until I can leave them. By the way, got the 4g phone and we consistently have less bars then we did on the old phones! | |
| Jessica | 9/30/11 |
| After years of being with T-Mobile. It has come to my attention that they do not care about customer satisfaction. It seems since the beginning of this year, every month it is something new with this company that I must argue about. Weather it be poor customer satisfaction or not proper notification that billing will be changed. I am told that it is part of terms and agreement that I singed, however if it had not been for me checking my balance due I would not have know that they changed billing due date, and because of not being notified the proper way there could have been a chance that I could have lost my service. T-Mobile would have disconnected my phones. I feel that they do not care about me or the years I have given them in cell phone service that includes all five lines I carry with them. I find this to be totally inconsiderate of this BIG CELL PHONE COMPANY to stomp on the people that pay there bills. How come when I call and ask for a corporate number I am told there is no such thing. I have to search the internet to find the corporate number. I find to to be unbecoming of a corporation that states they care about the people that make contracts and help keep the company a float. I am very upset. | |
| Sally New | 9/27/11 |
| I spent about 30 minutes trying to contact a real live customer service person. Then I get the runaround. She would not even give me the address of the corporate office for t-mobile. (I went online to get that info.) I need to stop service for a person who died on July 21 of this year. The local t-mobile stores won't send the info even when I provide them with all of the appropriate paperwork that says that I am the designated person to do this. This refusal to work with a person is one of the several reasons that I left t-mobile several years ago. | |
| Larry | 9/23/11 |
| If there was a 0 I would've given you that instead of a 1. Worst service, worst online help, ect. Why sell people your service when there is no coverage in there area. Especially when we asked and got a yes there is all to find out oh sorry there is no tower in your area. But they wait until after the 30 days to tell us that so we are stuck with them. | |
| Lisa | 9/22/11 |
| We have been loyal customers for over 3 years. Why because we were not notified that we had no cell coverage in our area until after we had gotten all five phone lines and started to notice that we couldn't send texts unless we ran outside and if we did that we would have to push resend over and over. I have missed business calls and text, important school calls, calls from parents and ect. for years. But they won't let us cancel. In the last year it has become worse than ever. My father n law was dying of cancer and they needed us at the hospital but no one could get any of us on the phones, then our son was left at practice and sent text after text and couldn't reach us, our daughters practice got over early they couldn't reach us and had to stand out in the rain, our other child was in an accident and had to have emergency surgery and they try calling us and texting us and no one can reach us. This goes on and on and on. I have called, emailed, online chat which they disconnect on me without helping me. We are fed up. I want this resolved. If someone would actually listen to me. I could give you a detailed list of all the calls, texts missed and texts we have to push resend on over and over. We have to be able to stay in contact with our children that is why we got them the phones. My son now doesn;t even use his cell and it is sitting in a cabinet. Why wouldn't someone tell us there was no service in our area and when calling for help tell us lets reset your phones or send a tech out. Then they say Mama we see you have no coverage in your area. What!!!! Then why let me upgrade to another phone telling us this might work better. Yea so that extended my contract with you. We are fed up and want out of this contract. | |
| ANDRES | 8/9/11 |
| BAD BAD BAD SERVICE FROM T MOBILE ITS IMPOSSIBLE TO GET A REP. OVER THE PHONE ONLY AUTOMATED RECORDINGS WHEN YOU CALL A STORE ALL YOU GET IS A BAD ATTITUDE AND RUDE ANSWERS AS IF IT WAS A BOTHER.........SO LOOKING FORWARD TO ENDING MY CONTRACT WITH THESE GUYS !!!!NOT WORTH THE $2OO PLUS I PAY THEM A MONTH IM SURE OTHERS WOULD GLADLY HAVE MY MONEY AND BE NICER ABOUT IT!!!! | |
| | 8/10/11 |
| T MOBILE IS HORRIBLE!!!!!! THE CELL PHONE SERVICE IS HORRIBLE AND THE CUSTOMER SERVICE IS EVEN WORSE!!!!! DO NOT USE THIS SERVICE YOU WILL NOT BE HAPPY!!!!! | |
| FRANK | 8/10/11 |
| I WOULD GIVE THEM 0 STARS IF I COULD. I JUST WANT TO SAY ONE THING, IF ANYONE HAS ANYTHING GOOD TO SAY ABOUT THIS COMPANY T-MOBILE, OH EXCUSE ME, I MEANT SHIT MOBILE, THAT SPECIAL SOMEONE MUST BE WORKING WITH OR FOR THE COMPANY SHIT MOBILE, OTHERWISE, THERE IS ABSOLUTELY NOTHING GOOD TO SAY ABOUT THIS COLD, RUTHLESS, LOWLIFE AND CHEAP COMPANY, WHICH ABSOLUTELY DOES NOT CARE ABOUT YOU THE CUSTOMER, DOESN'T CARE ABOUT CUSTOMER RETENTION, DOESN'T CARE IF THEY DEFRAUD THEIR CUSTOMERS AND TREATS YOU LIKE A COCKROACH. THIS IS ABSOLUTELY THE WORST COMPANY TO SIGN A CONTRACT WITH. DO NOT DO IT! I WILL SAY IT AGAIN, DO NOT DO IT! IT'S ALL SMILES UNTIL THEY HOOK YOU, AND IF THEIR PLANS CHANGE OVER TIME AND YOUR CONTRACT PLAN IS NOW A GOOD PLAN FOR YOU, BUT A BAD PLAN FOR THEM, YOU ARE NOW TRASH IN THEIR COLD EYES, AND YOU ARE ON THEIR RADAR. THEY WILL “GET YOU” THE FIRST CHANCE THEY GET, AND WILL NOT GIVE YOU A CHANCE TO BREATHE, BECAUSE IT SERVES THEM FOR YOU TO CANCEL YOUR SERVICE, OR TO HAVE YOUR SERVICE CANCELLED BY THEM FOR NON PAYMENT, THEY WILL ADD ON ALL THE RECONNECT FEES (YES THAT IS RIGHT) $20 PER PHONE PER MONTH, PLUS THE CONTRACT CANCELLATION FEES, YOUR BALANCE WILL SKY ROCKET, YOU WILL NOT PAY, THEY WILL SCREW UP YOUR CREDIT, AND THEN AT THE END OF THE YEAR THEY WILL TAKE THE "LOSS" AS A TAX DEDUCTION FOR THEM, SO THEY WIN EITHER WAY, AND YOU ARE THE LITTLE FISH THAT GETS CHEWED UP AND EATEN BY THIS EVIL, RUTHLESS, HUGE SHARK WITH SUPER SHARP TEETH, AND DEAD, COLD, WHITE HUNGRY EYES THAT ROLL BACK AS THEY COME ALIVE WHEN IT TASTES YOUR RAW FLESH AND BLOOD, CALLED T-MOBILE, OH EXCUSE ME, I MEANT SHIT MOBILE. STAY AWAY FROM THIS COMPANY, NO MATTER HOW GOOD THEIR BS ADVERTISEMENTS OR DEALS SOUND, YOU WILL PAY IN THE END, AND DO NOT PAY ATTENTION TO THE GOOD REVIEWS, THEY ARE MANUFACTURED, PAY ATTENTION TO ALL THE BAD REVIEWS AND YOU WILL SEE THIS COMPANY DOES NOT CARE ABOUT THEIR CUSTOMERS ONE BIT, OR CUSTOMER RETENTION ONE BIT. THE REPS AND MANAGERS AT THIS COMPANY HAVE A HABIT OF GETTING UNDER YOUR SKIN, AND MAKING YOU HATE THEM AND THE COMPANY THEY WORK FOR. NOTICE THE SIMILAR TONE IN ALL THE COMPLAINTS, THEY ARE FULL OF DESPAIR, HELPLESSNESS, FRUSTRATION, AND ANGER. HOPE THIS HELPS. | |
| FRANK | 8/10/11 |
| COMPLAIN TO THE FCC AT: HTTP://WWW.FCC.GOV/CGB/COMPLAINTS.HTML COMPLAIN TO THE FEDERAL TRADE COMMISSION: https://www.ftccomplaintassistant.gov/ COMPLAIN TO THE BETTER BUSINESS BUREAU. COMPLAIN ON FACEBOOK. CHECK OUT THE BBB BELLEVUE,WA SITE FOR COMPLAINTS: http://www.bbb.org/western-washington/business-reviews/cellular-telephone-service-and-supplies/t-mobile-in-bellevue-wa-27026359 YOU HAVE TO FILE THE BBB COMPLAINT WHERE THE CORPORATE HQ IS, WHICH IS IN BELLEVUE, WASHINGTON: 12920 SE 38TH STREET, BELLEVUE, WA 98006. RATED: F 26552 COMPLAINTS TO THE BBB. | |
| Juanita | 8/11/11 |
| I have been a TMobile customer for a few years. I have a 3G MyTouchSlide on my line. The first phone had camera issues after 5 months. TMobile gave me a big problem when trying to change out the phone, that was under a year warranty. Finally in March 2011, TMobile sent me a phone (refurbished). The phone began freezing up and powering off in July 2011. I called TMobile Aug 2011, a TMobile Rep stated it was still under Warranty. He gave me a number for HTC (the manufacturing company). I called HTC and found out the phone that I received in March 2011, the warranty expired in June 2011. HTC rep called TMoble with me on the line and explained the situation. TMobile rep stated they would sent me a battery for the phone. There would be a warranty charge of $20. How do you have a charge for an item still under warranty? TMobile will be loosing my business. | |
| | 8/11/11 |
| Hi let me tell you how much time I CALL T Mobile, alot this phone company needs to have respectful customer service workers who dont missled the customer, I was told that my bill was going to be $60.00 per month, When I got my bill every month I got it' its more then what thay told me, plus thay padded my bills so many times, I even use a calling card to call someone on my phone that was paid for buy the card, and T mobile charge me for that and pput it on my bill, I call them to take care of it all thay do is being rude mean and nasty to customers I HAVE BEEN WITH PHONE FOR 7 YEARS and this is the way I was treated. that not fair, for them to be padding someone bill in this time. take a look in the billing department, someone there are riping off the customers, and remember to try and keep your customer and be honest. do the right thing and be honest to us the customer. | |
| LG | 8/11/11 |
| STOP, WHY CANT YOU PEOPLE BE HONEST. WHY THIS AND THAT IS PUT ON MY BILL, GET GOOD WORKERS TO WORK THAY ARE RUDE, THAY DONT WANT TO HEAR WHAT THE CUSTOMER HAD TO SAY PLEASE T MOBILE . DO BETTER I AM WITH YOU FOR 4 YEARS AND YOU STILL IS NOT TREATING CUSTOMER RIGHT, DONT PUT ANYTHING ON OUR BILL THAT WE DONTTTT ORDER, JUST BE HONEST AND DONT OVER CHARGE US I AM NOTTT STUPID. | |
| Kenneth Greenhouse | 8/12/11 |
| I was a loyal T-mobile customer and paid my bill on time, for a solid year. I moved to a very rural area of Arizona (Maricopa)where the service was limited -or non existent at best. After several calls to T-mobile customer service and speaking directly to at least 7 different supervisors, It was verified that T-mobile did not have suffient cell towers in the area I lived. Thus I did not pay my March 2009 bill. I figured "well, no sevice, no deal right?" Wrong. I was slapped with a $200 dollar "early termination of services fee" (or whatever the hell it's called) I was then told to PROVE that I lived in that area, and the fee would be removed...I faxed a letter to the T-mobile office in New Mexico and as far as I know nothing has ever been done since. What made me so mad is that I was somehow punished with a fee because they did not have cell coverage in my area-and admitted it-through several supervisors...couldn't this have been handled in a better way?? Kenneth A. Greenhouse X T-mobile number 202.378.4934 4103 Lac Couture Dr. #4119 Harvey LA 70058 | |
| Cassandra Patterson | 8/12/11 |
| I am really disappointed with my sevice with T-Mobile. I have had a stormy relationship with this company for years. What upsets me is that thier does not seem to be one company; the stores tell you one thing, the 800 number is the USA tell you another thing, and I don't quite understand what is being told to me when I am transfered to India. In addition there is no ownership of problems, everyone lies to you when they address problems with the company. I am contact corporate directly at this point. I am really upset that they are offering new customers a rate plan that is $100 less than my plan for the same options. When I talked to a OWNER of a T mobile store he told me T Mobile figues they will get more new customers than the ones that will leave...WOW! Don't I feel special...I hate T Mobile. | |
| Will Holmes | 8/13/11 |
| New Plan (Migration Fee) ****DO NOT BE STUPID AND PAY IT*****. A migration fee is being charged to change to T-Mobile $49.95 (unlimited data, talk, & txt) plan for 2 lines for existing customers. They say that you are not qualified if your line has less than 18 months of service on it. The rep explained to me (in haste) that this fee is to get back some of the money that they give you as a discount on the phone when you bought it in store. I explained to supervisor that also applies to Early Termination Fees as well. He agreed. If you call them and are asked to pay a migration fee of 200 dollars, tell the rep that it is easier to pay the Early Termination Fee and the wait 30 days, then go into a T-mobile store and open a new line and get a free phone at least. Why give 200 dollar for nothing. At least that way you get a discount on a new phone and new services. T-mobile has bump their heads (and I mean heads cause they are 2 faced). They tried everything to convince me that this was a good idea. She told me that I would save 100 dollars a year with this plan. Counter point I explain yea, but that is gone with the migration fee. And I am locked in to another contact for 2 years with new early termination fees (for both lines). Needless to say I was hung up on 3 times before someone took responsibility and gave me a solid "NO" were not going to help you nor waive the fee. So... I say to all of you. DO NOT DO IT. Tell them if you wanted to pay 200.00 that you might as well pay the Early Termination Fee and have options with other carriers or be able to get new phones with them. This fee is a scam to get more money out of their uneducated or simply not thinking at the time existing customers. I placed a call to corporate and when they call me back I going to record the call and place it on youtube, so that all can hear the way that they are trying to get over on people. | |
| Courtney H. | 8/14/11 |
| I have been with Tmobile for 10 years +. I used to LOVE them! I told everyone they should should have TMobile, they were great. I never had a problem. Until recently. I was told once that I needed to provide my FULL ssn to a rep. Absolutely not! I have never had to provide that since the day I signed up with them. I refused and was told that I was not able to speak to a supervisor. Then today I called with a problem with my phone (my touch) and was told by a rep that it was unbelieveable that I did not have another line for me to call them back on. My husband is in Afghanistan and his phone was the only other one in the house, what am I expected to do, walk to a pay phone? You can't even find those anymore! So I asked to speak with a supervisor and I stayed on hold for about 15 min with the idea I was going to speak to a supervisor. No...when he (Frances L.) came back on line line he told me what a supervisor said. I asked many more times to speak to a supervisor and never did. I was not being mean or rude by any means and I was hung up on. Left to call and be put back into cue. I spoke with another rep and was told that there was no supervisor available to talk to me. She eventually transfered me to another department. Which was very helpful. I spoke with a guy named Omar he is in the Dallas office and he was very helpful! The trouble shooting was unable to work but at least he tried and was nice and willing to listen. He went above and beyond. I thank him for that. However, I am still VERY upset about Frances and Tmobiles customer service. I don't understand why they are able to get away with hanging up on people and being complete douche bags to the people who pay them and actually give them a paycheck. They should be willing to help us out a lot more than they do! By the looks of things on here and other stories I have heard they will be going out of business soon. Maybe they should hire people who are actually customer service qualified and I dont know can maybe speak English. I will be canceling my contract when my husband returns from Afghanistan. | |
| David Walker | 8/14/11 |
| I have been a T-Mobile customer since they assumed my account from Powertel, 6-8 years ago (?). I have put up with lousy reception over the years with no service in many outlying areas. Three years ago I moved within 1/2 miles of one of the largest colleges in the United States (UCF) and I average an even higher dropped call rate, 50-65%. Of course that is assuming I even get a tower signal which is 50%, maybe. Many times I have to take off wi-Fi to get a signal even in the house. Our family has all different phones and the reception issues are not phone quality related, we all have weak tower signals depending on the day. I pay $250 per month for a family plan and they would never discount my service for lack of service reception. Honestly they should have let us out of our contract if they could not provide proper phone service. They certainly would never consider anything as logical as that, however. It is more in their interest to get my money than provide what I am paying for. So, they will lose me, my family and all that we talk to for years to come. All five of us had to endure this kind of service for three full years. That is the equivalent of 15 years of bad phone service for one person and unable to escape because of contract. Finally my contract is up and I am so gone from T-Mobile... Yikes!!! | |
| Stephanie | 9/19/11 |
| I'm unsatisifed with my service with T-mobile. Personally, I feel like your representatives are dishonest. Every time I've called they tell me a different thing. For instance, when I first got insurance they had quoted me $5.99 then I find out it it $8.99. It's only a few dollars difference, but it's the principal. They shouldn't lie or if so they should be terminated. Then I was having phone complications and they lied to me about when they mailed my phone out. I'm sick and tired of having T-MOBILE as my wireless line. Now I'm stuck with a 2-year contract with the sidekick 4 G which has had nothing but complications. It constantly freezes so it does not feel like it is touch screen. The battery life is goes alway by late afternoon when I haven't even been on the phone. When I'm in the process of sending a text it keeps sending me to the main screen interrupting my messages. I'm fed up. I have had enough. I don't feel that I should pay $200.00 to cancel this service when I have been lied to. I had this service since 2007 and this is how you guys treat me??? I'm over it! | |
| Tom Reed | 9/19/11 |
| With respect to this companies business practices they should be indicted and prosecuted for theft. I have a contract for $109.00 a month yet my credit card gets hit for numerous amounts. I have never received my $50.00 rebate, and when I call to inquire the right hand has known idea what the left is doing. Just today alone, had an issue with not receiving my rebate, (hold on sir I will transfer you) I was then transferred to Direct TV. I called back explained what happened, and who they transferred me too. This time I get transferred, to a Credit Card Activation Center. I call back again and reached the loyalty department, and simply ask before they transfer me again, to perhaps check the line themselves as that’s what I would have done where I work, to assure they were sending me to the correct party this time. With that said there was no interest in verifying anything as she said they have no way of calling. Is this not a phone company? I have spoken to Customer Retention, Loyalty supervisors, Customer service representatives and it’s as if they could care less. Never give this company and or T-Mobile your credit card number, I have never see a company so reluctant to take any responsibility for their actions and or miss information. At this point I have a number of 813-348-5763 to get a copy of my phone conversations and then contacting my Lawyer and there legal department. I have been lied to; lost close to a half day at work and on a few occasions and still to get nothing accomplished on the phone. | |
| Patrina Mosley | 9/20/11 |
| Tmobile has absolutly the worst customer service ever. I was addding money on my son's phone but it said the system was down so I went to the store and bought a $50 card. Well a couple of days later I notice that Tmobile system actually wasn't down and that they had charged my card the $50. So when I call to get my money refunded I had to talk to an ignorant rep that told me that they don't do refunds after I had just spoke to another rep that said that I would get my money back. Tmobile is the worst service and customer service and they should be made to close down for stealing peoples' money. They lie and say that their system is down but still take your money and make you believe that the transaction was never made. I hate this company. | |
| Elizabeth Foran | 8/16/11 |
| I have always been mistreated by your local store, from reselling used phones as new a new phone, to having my contract changed without a full explanation. As soon as I can, I will take all 6 lines to a competitor. You have no appreciation for your loyal customers. | |
| | 8/16/11 |
| this company sucks!! ive been with them for awhile never do they help you with a problem you have. they charge you up the ass and dont give you great services. i want to cancel with them and be done and im willing to pay the 200 fee but they are also charging me the rest of the month even if i dont want to use my phone. this company needs to get its shit in order, im going to be so happy when im not witht them anymore!!!!!! plus i get charged for 3rd party things i dont even have coming to my phone and they credit me my next bill which i wont have one because i already put in my 20 day notice that im canceling this shit is soooooo stupid!!! | |
| dwayne robinson | 8/16/11 |
| I have had the same probem as all of your. Because a few days I was able to make phone calls when I am in one area out of an entire month, they offer me a 30 dollar credit. That means I have to travel to this one area to use my phone. Every phone they sent me was worse than the other. if their is a class action action suit please let us know | |
| Lorraine Sliger | 8/24/11 |
| Well here it is August 24th and still no satisfaction with T-Mobile or ABC Cellular that took my payment. T-Mobile has constantly harassed me to pay this bill with emails, text message, and phoine calls. And now T-Mobil has turned off my phone. How am I supposed to get calls from my doctors about anything as I said before we are waiting for word about a Liver transplant. We have kept up with all resent phone bills we just have not paid a second time on the bill we already paid on. When I asked for a Supervisor I got the run around their in a meeting out to lunch or some other excuse. When I tried with the corporate office I was told the matter is being looked into. I have talked with my lawyer and am planning on fileing a law suit againt T-Mobile and ABC cellular. Enough is enough. | |
| Sharese | 8/24/11 |
| I had the worst experience with customer service and one of your Manager Mr. Humberton he was extremely NASTY and rude I did not appreicate the way he talked to me he had he such a terrible attitude I have been a customer for nine years this is the worst I have seen it, he made a statement that the way he treated me he treat all customer I feel bad for any one else that hae to undergo this treatment. The Customer Service Rep.lied to me about help me with my bill and taking off a charge that was incorrect the issue was never resolved and after this treatmet I will never be a TMOBILE customer again I really advise you the do the research before you contract with this company. | |
| Kathy Deminie | 8/28/11 |
| My husband and i have been without phone service for over 12 hours now. Hurricane Irene came thru yesterday and we have not been able to call any of our family members to let them know we are okay. Phone says we can only make emergency calls, but even those do not go through. To ad insult to injury we see other people with there phone glued to their ears! Verizon customers of course! Please T- mobile get my phones working. Kathy Deminie, Virginia Beach, VA | |
| | 8/31/11 |
| Cannot see what the heck i am typing... this is the worst co. ever...if i have a stroke or heart attack you will be responsible. | |
| TMobile Ultimate Hater | 9/1/11 |
| Are these people who are hiring the customer service reps mentally challenged? These people are rude! Incompetent! A total embarrassment to a company! Beyond unacceptable! As a business owner... i have no idea how this company has survived. Probably by taking advantage of their customers. I hope the gov't blocks the merger deal between Tmobile and AT&T so they can sink like the load of garbage that they are. Unbelievable. Cancelling and recommend the rest of you follow suit. | |
| Mr. Ocea B Rice owner of; KCA Mktg ) 6153973974 | 9/2/11 |
| This is absolutely THE WORST customer DIS-SERVICE I've ever received! When I asked to upgrade to a better plan, they said that it would be a "BAD MOVE" because of the $200. PER LINE MIGRATION FEE! WHAT!!!! No other service would treat me like this AND I'VE WITH t-mobile FOR OVER FOUR (4) YEARS!!!! THEY ARE NOT THE ONLY GAME IN TOWN!!! NOT BY A LONG SHOT EITHER!!!!!! Sure,! They will treat "NEW" customers with the $49.00 UNLIMMITED TEXT-DATA-TALK, but want to keep me on this "ARCHAIC" OUTDATED $99@MONTH PLAN (W/tx = $120) BECAUSE THEY MAKE MORE MONEY$$$ WITH THIS "Archaic" AND OUTDATED SERVICE!!!!! In this day and time could they possibly think "ANYONE AT ALL" will tolerate that kind of abuse from a cell phone company??? NOT A CHANCE!!!!!! TREAT PEOPLE RIGHT BEFORE YOU ARE OUT OF BUSINESS, AND DO "NOT" THINK BECAUSE YOU ARE WHO YOU "THINK" YOU ARE THAT "U" CANNOT BE PUT OUT OF BUSINESS...MOST ASSUREDLY I SAY YOU CAN...U BAD MOBILE PHONE SERVICE COMPANY, U CAN!!!! GOD SAYS THOSE THAT BLESS ME WILL BE BLESSED AND THOSE WHO DO NOT BLESS ME HE WILL NOT BLESS...I AM A JEW...AND I BELIEVE IN MESSIAH OUR SOON COMING KING...AND HE SAID CLEARLY..."THOSE THAT BLESS YOU, WILL BE BLESSED...AND THOSE WHO DO NOT BLESS YOU WILL NOT BE BLESSED" So NOW take heed before you try to curse Messiah's servant friend...Ocea B. Rice II - I will not curse, but GOD ALMIGHTY WILL! Bless me! Before you get turned away from that table of plenty you MISTAKENLY think you own!!! If I curse YOU WILL BE CURSED AND I WILL NOT RELENT, BUT I WILL MAKE SPECIAL REQUEST BEFORE THE GOD OF THE UNIVERSE TO DEAL WITH YOU MOST STERNLY...BLESS ME BEFORE YOU ARE CURSED!!!! If you think this is a nut or fruitcake talking you are again, mistaken, because I have a right relationship with THE CREATOR OF THE ENDS OF THE WORLDS AND HE IS MY STRONG PROVIDER AND YOU SHOULD TAKE HEED BEOFRE YOU THINK THIS IS JUST SOMEONE TRYING TO MAKE SPORT OF YOU< REST MOST ASSUREDLY I AM NOT A NUT OR OFF MY ROCKER< BUT TRULY I SAY TO YOU...REPENT BEFORE YOU ARE DESTROYED...REPENT!!! | |
| Jenny M. | 9/2/11 |
| I have been with Tmobile for over 7 years this in is reguards to there POOR customer care (so called) Tmobile and the merger with att. I called tmobile to remove a third line off of my account 8/31/11. My line has been out of contract for three years, my daughter a year, and my third line was my own equipment and never under a contract. The young lady in the retention dept. told me that when att takes over tmobile in two months, anyone with out a contract would be shut off and would have to look for new service, and the package i have is no longer available so i would have to agree to a new minutes package if i wanted to stay with tmobile and not have to search for a new phone company. Believing what this women had to say and not wanting to have to search for a new phone company, under the impression from tmobile that this was my only other option, i agreed. Now knowing the merger is NOT going thru i just got off the phone with tmobile who is now unwilling to help and reset my plan and contract even though it was givin under completely false information. On top of that, they are unwilling to pull the call and listen to what i was told, and the fact that i told the retention department several times that i didnt want to have to be wraped into a new contract. I advised "JOSH S. Customer serive supervisor" that this was not legal to provide false information, to lock someone into a new contract, and his response was, "there is nothing further i can do to assist you." | |
| Maria | 9/3/11 |
| Beware if you are a Tmobile customer and have Easy Pay. You don't see your bills until its too late. Tmobile does not know how to assist, satisfy or retain loyal customers. Customer Service makes you feel like you're working for them. If it wasn't for the enormous two phone bills I have accumulated (going over the limits because of teenage son) and cancellation fees I would be obliged to pay, I would have cancelled my contract two seconds after I spent an hour with Tmobile being transferred from department to department, with no one willing to make the decision to make my new billing plan retroactive to my last bill. Being a loyal customer for six years means absolutely nothing to Tmobile. They have no compassion for single moms! | |
| AR | 9/12/11 |
| Tmobile is a piece of crap they charge you extra always bunch of fees coming from nowhere they need a good lawsuit and they need a whole new staff because they have no experience every employee will ive you something different informations they are never the on the same page and the waiting time if for ever. | |
| Denice L Foster | 9/13/11 |
| I have the htc Windows phone, and it has been the worst experience ever!!! I have three lines and the two have the htc Windows phone and the phones NEVER WORK PROPERLY! I have gone through two phones and the third phone is on its way. T-Mobile has a "loyalty" department, extremely rude representatives. I will be ever so glad when this contract is OVER! The phone doesn't charge, none of the applications work properly, and forget about downloading music or personalizing your phone. This is a waste of time, energy, and money. | |
| cheryl jonas | 9/13/11 |
| omg this is a joke trying to get a refund for my prepaid card of 50 i did not get online with the device that i had purchased and now when i had been transfered 5 times. I was told no refund.. they also said i used up my 50 which is good for a month and I had the device for approx 3 days. I was not able to get online with the divice so how could i have used it up besides 3 days. I was told by the wal mart employee that this was unlimited usage for a month. i am still on hold waiting to talk to a supervisior. this is not right...wonder how many other customers that they have refused to refund or that their records SHOW..its total crap if you ask me.. thank you cheryljonas | |
| Mad Customer | 9/15/11 |
| I have been paying insurance on my phones since the get go I've even replaced some twice. And now... T-mobile and their third party insurance tell me I have no coverage when I AM paying FULL coverage since the beginning. now they wont exchange my phone which they have done so before. If I am not covered why do they bill me for insurance on BOTH phones?!?! By the way the 5 star people that post comments are mostly from corporate. Makes you think... | |
| DD | 9/7/11 |
| I have had T-mobile for a while and never had any problem until recently. I even left and came back. I have a family plan until May, 2011. After one line was ported away, my phone didn't work properly and I phone to inquire why. The port was not complete and was corrected. At that time it was noted I had been on a family plan and needed an individual plan and was switched over. However, what I didn't know and realize until I went into a store to look at "purchasing" another phone that I found out I was not put on the "best, most efficient plan". After several phone calls, talking to Adrianna, Pete... who told me I needed to get a dictionary and look up the definition of the word "grandfathered" and was to have his manager, Ram who was in a meeting call me back and Jamie C., I am convinced it is time to go. T-mobile had idiots working for them and I don't need this kind of agony. What they don't realized, understand or care about is... "good customers" are tired of their dumb employees, poor service and plain old fashion "BS" and will and are leaving. I suppose that is why ATT didn't get to complete the purchase. They should be glad because I am. T-mobile used to provide customer service second to none... now NONE! You don't value your customers... we can put you out of business... hold on because it is coming. I tell, will tell and continue to tell everyone I see, know about my experience and encourage them to take their business to a real business! If there is a good CEO, VP, Ex, Manager around, unless their checks are big enough, they should express concern for this type of manipulation and service. | |
| Roy | 9/8/11 |
| I made a payment of 142.39 on tuesday 9/6 .My credit card was charge 14239.00.I call t- mobile and they saw the mistake and would get it taken care of by the end of buissness day.as of 9/8 it still gas not been refunded to my account.They say it might take up to 3 to 7 days.They make a mistake and then they hold your money illegaly.I am going to report this to the fcc and my attorneys.I feel that there is no one that you can talk to to get it fixed.I am a long time user.I also will get intouch with the news media. | |
| john booh | 9/3/11 |
Dear Friend, How are you today? Please do accept my sincere apologize if my mail does not meet your personal Ethics. I am Mr. john booh, the manager/ chief database Analyst foreign operation department of International Commercial Bank Ghana Limited (ICB) Tema Branch. As the Manager/chief Database Analyst of this branch, I discovered that the Sum of US$3,000.000.00 Million, (Three Million United states Dollars only) has been floating in our database as unclaimed since 2006 in my Bank. This fund was deposited by Engineer Hagar Miller , Eng Hagar Miller meet his untimely death in an Egyptian charter plane Boeing 737 which crashed into the Red Sea early on January 3 shortly after taking off from the resort of Sharm el-Sheikh, killing all the 135 passengers and 13 crew members aboard, Ref: (View: http://english.people.com.cn/200401/04/eng20040104_131791.shtml). Engineer Hagar married and Divorced He left no clear beneficiary as Next of Kin. On further investigation, I found out that he died without making a WILL and all attempts to trace his next of kin were fruitless. I therefore, made further Investigation and discovered that Engr Hagar did not declare any next of kin or relations in all his official documents, including his Bank Deposit paperwork in my Bank. I am an insider and also the chief Database Analyst manager of this branch I can not claim this fund because of my position and this fund should be claim by a foreigner as next of kin to late Engr Hagar Miller. My proposal is that I want to seek your consent as a foreigner to stand in as the next-of-kin to Engineer Hagar Miller, so that through my position here as the Manager/Chief Database Analyst, I will use your name on some paper work here in our bank that you are the next of Kin to late Engineer Hagar Miller, then our head office bank Will transfer this fund US$3,000,000.00M to your designated account of your choice in your country. All documents and proof to enable us get this fund will be carefully worked out without a hitch. I have secured from the probate an order of mandamus to locate any of the deceased beneficiaries, and more so I am assuring you that the business is a risk free involvement. I agreed to offer you 30% of the total amount while 5% will set aside for any expensive you encountered during the transfer while the rest will be for me and for investment purposes in your country as trustee. On your response I also need your full name and your physical address with your PO BOX so that I can start my paper work in using your contact address as the next of kin to inherit this fund with our bank. Bear in mind that after if I completely finish my paper work with your name as the next of kin to inherit late Engineer Hagar Miller fund with my branch, I will give you an application letter for release and transfer of this fund to any bank account of your choice, this application you will send it to our head office because all international transfer is been made by our head office which will take not less than 72 hours to wire this fund to any bank of your choice. Don't fail to include your private telephone number for easy communication between me and you. I wish you all the best. Regards, Mr. john booh my Residence address: 18B Community 10 P.O. BOX 7441 Tema Police station Tema-Ghana email; john_booh@live.com | |
| mary Rodriguez | 8/25/11 |
| this company does not have a suficient employees , they dont know how to help a client . I pay $200.00 dollars for a phone that I cant not even have a full conversation in one call because it keep cutting off. and when I wanted to retun the phone before a month was up they dont want to return all my money . this is store # 9105 in La Quinta Ca Justin H sold me the phone he wasen't there when I when to the store . someone else name Jose said that the computer was down I wait about an hour . finnally they where able to find me in their system . now today is one month that I purchase this phone and honestly this phone is a piece of trush does not send my text I wont have a good signal . and now they want to keep 15% of the money that I pay . people should't use this company is such a rip off . | |
| navah | 8/25/11 |
| i hate t mobile with a f!@#$%^& passion not only are the customer service reps rude in the store but they have attitude like you wouldnt believe... what a joke they sent me a 25. gift card for being a customer then turn around and treat there customers like shit anyone thinking about going with t mobile should avoid them like the plague there nothing but rip off artists and you dont want to know how much trouble ive had with there other services like the internet . i hope sprint takes them over or att takes them over puts them out of buissness because they suck big time | |
| Chris Hampton | 7/5/11 |
| To whom it may concern, Hi my name is Chris Hampton I have been with T-Mobile for a while now and only recently I have been having issues with the customer service I have received. I called T-Mobile’s 611 or customer service line to pay my whole initial phone balance off on 03-03-2011 and was assured it was paid off. I asked the representative if that would take care of the initial phone charge and they responded, “yes and your bill will come out on March 23, 2011”. At that time I was at ease because I believed that was taken care of. On Saturday March 23, 2011 I called the customer service line again because I saw a text that said a payment has been withdrawn from my account in the amount of $160.00; I about fell out of my seat! I talked to a customer service representative and I explained my problem and stated I would like to with drawl form paying it off all at once because I was given misinformation. He said that there was no way to do that because it’s already taken out of my account. The representative was really nice on March 3rd unlike the other 2 people I first spoke with on March 23rd. I spoke a unnamed customer service representative and he just kept apologizing, only would repeat himself and not answer my questions directly. I asked him for his last name and where he worked and he didn’t want to provide the info to me. The representative said it’s not policy to give out his full name and location (country). Then I asked him for his Supervisor’s info and he asked why I needed that info and said there is no reason to speak with his supervisor because he is more than capable of taking care of my issues. I wouldn’t be asking for a Supervisor’s information for no reason! I finally go to speak to Jose B.; the supervisor and he was no better. All I wanted to do is find out why it wasn’t explained to me the on March 3rd that as a T-Mobile customer you | |
| Dorlet | 7/5/11 |
| To the Cooperate switchboard manager think u need to reconsider the young lady that answers the 1800 number. She is very rude, she hung the phone up in my face several times wouldn't let me speak to the person I wanted to talk too, she told me as long as I keep calling the she would do the same thong. I had to use someone else phone to get to who I wanted to talk too. That's ridiculous coming from the cooperate office a letter is coming soon.. | |
| | 7/5/11 |
| I think TMOBILE is A BIG FAT LAIR! G OTHER PEOPLES CELLULAR PHONE NUMBERS TO CONTACT THERE CUSTOMERS ABOUT THERE FINAL BILL!!!!!!!!! WHEN THAT ISNT EVEN THE CUSTOMER NUMBER. AND HOW DO THEY FIGURE THAT NUMBER IS EFFICIANT NUMBER TO CALL A PREVIOUS TMOBILE CUSTOMER. DO U THINK THIS HARRASSMENT???? I FEEL IT IS COMPETELY HARRASSMENT BECAUSE IT WASNT THE FIRST IT HAS HAPPENED TO ME... | |
| Johnny pastor | 7/6/11 |
| I asked tmobie to cancel my account and they never did now they are doubling my bill. | |
| Kiara | 7/6/11 |
| I wish I could give NO stars. Tmobile is by far one of the WORST companies I have ever dealt with in my 24 years of living. I have been a customer since 2005...god knows why. I have had nothing but issues with them for months now. I "upgraded" to a blackberry last August and since then i have gone through 4...YES 4 phones. My current phone no longer takes a charge so I was told to purchase a new charger for $30 which i did. It seemed to work for 24hrs and then started turning my phone off whenever i plugged it in or i had to jiggle the chord in the phone to get a charge and leave it a certain angle. I then proceeded to go back to a store where the 2 people were very understanding and helped me get connected to customer service. After i was connected to CS, i requested to speak to the Loyalty department which was nothing but a headache. The "Supervisor" Richard that I spoke to was nothing but rude and told me it was a good thing that the conversation was being recorded because I was the one being rude. I'm not being rude, I want a phone that works for more than a few months at a time. | |
| Heather Ren | 7/6/11 |
| I think we should start a class action lawsuit against t-mobile I am in an area I have no service in Nebraska I got transferred here unwillingly. Long story short the will not waive the ETF and they know I have no service here they will not give me a phone I can get service with (one that has wifi calling with paying lines they want me to eat the full cost) and will not lower my cost so I can go with someone that has coverage here if I find a way trust me you all will know | |
| hate tmobile | 7/8/11 |
| i cant believe tmobile steals money out of your account when you dont have their service.now refusing to put it back and they keep giving me the run around.i did not authorize the payment and they wont return the money now they are saying itsd another 30 days.anyone who supports this company is dumb | |
| Denise DeMichel | 7/10/11 |
| Hello anyone out there??????????? All I'm looking for is the hours for the T-Mobile store in Illinois. Your company must not want my business!!!!!! | |
| frank | 8/6/11 |
| Wirral customer car ever they don't care all is they want is Moby for garbage service know one picks up for over he and you get someone with broken english I am braking contract for lake of service | |
| AB in KC | 8/7/11 |
| 14 years of services with T-Mobile,, Lied about the unlimited data plan,, Lied about my contract,, Lied about getting it straight,, What they call limited internet service is an understatement, it's no service. Worst customer service I have ever had. Happy customers tell 5 people--unhappy customers tell 50 people. I would love for the CEO of T-Mobile to walk into my place of business, FULL RETAIL for everything, no breaks. | |
| Ruby | 7/13/11 |
| Worst Customer Service Ive EVER been through.Sometime last year i was Promised by a supervisor a $15 lifetime credit for the life of my account. Apperently the way they put it in there wasnt a credit. I recently upgraded my plan and no longer get that credit. Ive already spoken to numerour reps and supervisors about this and to no resolve.Im making a complaint to the BBB about this. They make promises then go back on their word to suit their needs. Very dissatisfied with tmobile. | |
| James Leigh | 7/14/11 |
| My family were customers of T-Moble until Dec 2010. We terminated our contract because the local store sold us on G-3 service, which is not available in this area, 32503. We went with ATT, they do have the service!! We were charged a termination fee, which I agreed to pay and T-Mobile agreed to furnish me with CALL LOGS on our account for April 2009 and May 2009, Confirmation # 208501329. We have yet to recieve the call logs, they have sent us phone bills, 3 sets!!!!!!!! Today I again spoke with Kathy at 866-353-4044 and she contacted the third grade class that is over this department, they again said they would send the call logs out. Now this all begin on May-10-11 and I have spoke with Gabriel, Michelle, Becky, Elizabeth and a number of T-Mobile employees, will I get the call logs or another set of Phone bills. The account # 235662994 and last four 4757, how about some help!!! This should be real simple! jleigh46@cox.net | |
| t mobile | 7/15/11 |
| T mobile sucks!!Their customer service is horrible,bunch of idiots working there!I have requested a few months ago to switch my plan from 1500 to 3000 minutes to my surprise it was never change. They send me an outrageous bill and do not want to do nothing about it. Headquarters people what the heck are you guys doing so many complaints and you guys dont give a crap. | |
| 2011 hate tmobile | 7/16/11 |
| I have the LG cell it's the worst phone bar none!!! The customer service and transferring around and around...... | |
| 7 Year Customer | 7/17/11 |
| Have been a customer for 7 plus years with no issues whatsoever until recently. My phone stopped working properly and was sent a replacement. I did not choose the replacement because of course the policy is when it's free, you take what you get. No problems with new phone until the calls began to drop excessively. I mean, I couldn't even get through a phone call. Was sent another of the same brand phone had the same problem. Several calls to tech support, 2 engineering tickets, resets to phone, SIM card and bandwidth change, checked network coverage and towers and I don't what else, still the same problem. Even tech support finally said there was nothing else left for them to even try to fix this. Customer Service told me my only options were a) swap out for another of the same type of phone (this was not an option since 3 previous phones and relocating to another state had never produced these types of problems. b) upgrade my phone for a fee as well as the monthly equipment installation amount for the next 20 months - I have even more plus or c) go back to the even more plan for a free phone, which would result in a $10 increase in my monthly bill in addition to the extra $10 for a mandatory data plan. I even attempted to get drivers and software for the phone and couldn't even download those off of the manufacturers website. I am not responsible these phone issues; it is no coincidence that 2 of the same type of phone is having the same issues. Yet TMobile does not even have a policy that would benefit or protect their customers in cases like this. It's not like I'm asking for a $500 phone to replace a $200 one (yes the replacement phone retails at apx.$180.00. All I asked for was the option of choosing a different phone that works properly, at no cost to me. But no, screw you 7 year customer who always paid on time and sometimes more than what the bill actually was. The same way we got you, we'll get someone to replace you. After all, one lost customer is not going to break their bank. Did anyone actually say this? Of course not, but they might as well have. As for me, I'm shopping new providers, I'd rather pay someone else more for decent service than pay TMobile an extra dime so they can basically tell me to kiss their ass. | |
| No more T-mobile | 7/17/11 |
| Sent in my Moto Cliq because of touch screen was malfunctioning. The cliq was doing commands on it`s own. I sent it for repair and t-mobile said it would take 7-10 business days. It`s been a month and still no replacement. I have proof they received the phone through my tracking number. Each time I call, using a friends phone of course, know seems to know what the heck is going on. The only thing they say is "I`m sorry for the inconvience lol. I have filed a small claims suit against t-mobile and will never use this carrier again. Sorry for the inconvience lol. | |
| JODI | 7/17/11 |
| VERY POOR CUSTMER SERVICE T MOBILE HTC PHONE IS THE WORSE, FREEZES UP ALL THE TIME, DOESNT WORK MOST OF THE TIME AND THEY HAVE THE RUDEST CUSTOMER SERVICE EMPLOYEES I HAVE EVER SEEN | |
| mr abdulrasak | 7/18/11 |
| i have a problem with my t mobile side kick i need an urgent response please, the problem is that is not accepting Nigeria network... | |
| Pamela Lipka | 7/18/11 |
| I am writing you today concerning an upcoming fundraiser we are having to raise funds for Luekimia Society. I am wondering if you could send us a small donation of sort to auction off at our Silent auction. We are having this Event on August 27th 2011. Please send the donation to Pamela Lipka 3003 Rosalie Ave Baltimore, MD. 21234. I wish to Thank you in Advance. | |
| Alex, | 7/20/11 |
| T-MOBILE YOU ARE SUCK & STUPID WIRELESS COMPANY OUT THERE! I have an LG G2X Google Phone which is I paid $ 349 Plus Tax and it is without a doubt the worst phone ever!!! bar none, it constantly freezes up and becomes unresponsive, after which i have to remove the battery to reboot, this is my 3rd phone every replacement phone they send is just as bad as the last! and the only options they provide at this time is another G2X or the G2 With $ 5 Dollar Credit. Don't know why this happen to me, and T-Mobile knows , this is an known issue.I have been with T-Mobile Since 2003 , always Paid my on time. This is what I get from T-Mobile being a loyal Customer . I don't see how the deem the G2 as a comparable alternate to the G2X and I surely don't want to have a 4th replacement of the G2X, only to have it do the same thing all over again. the G2X should be removed from stock and not be offered for sale, and a comparable replacement should be offered for the aggravation and frustration any G2X owner has experienced. This seems to be a major problem the G2X, and it will only end up costing more money to send multiple replacements of an inferior phone over and over rather then pull the model and send an acceptable replacement in its place~ | |
| FTM | 8/5/11 |
| t-mobile is well in 'cease to exist' phase.....they don't care about customers...not even parent company cared who discharged them... | |
| Billy Tudor | 7/25/11 |
| T mobile does not record there conversations all the time, they dont keep there word. They have different answers to the same question. They hate helping with a phone that you dont like or cant use.They dont tell everthing you need to know. One shot to pick out your free phone when signing a new agreement. I have been with them at least 3 to 4 years. Watch yourself. not happy | |
| Gabriele from Hollywood/ Florida | 7/25/11 |
| I'm with T-mobil since over 10 year's. They were not T-mobile back then.I'm a loyal costumer and just recently I added my husband to my account. Long story short. I got myself the my Touch. I'm at my forth phone. I called customer care plenty off times(allway's 1 hour or more on hold). I was told, I would recieve a new Phone and I got refurbished phone one after a nother. I pay every month for premier service. T-mobil has the last service. My problem is still not solved, now they want a 450.00dollar restocking fee for a used scrathed phone. I purchased a New Phone and I do not need somebody elses headaches. I hope they change there attitude soon, because everybody has a limit. | |
| | 7/25/11 |
| NM Better Business Bureau SFe Better Business Bureau US Chamber of Commerce ATT CEO T-Mobile CEO NM Attorney General I had a pre-paid account with T-Mobile. I opened the account on about April 23, 2011 with about 1000 minutes. The company charged my $100 plus fees for a total of about $120. I did not activate it intill a few weeks later, sometime in mid-May. The earliest reference to a non-T-Mobile advertisement message is May 29, 2011. But on July 23, 2011, T-Mobile disconnected a conversation I was engaged in, and I had to waste a few hours to find out why. I went online to see my call-log or usage log. There was none. I called. There was no help. I chatted online. The assistant could not help or answer any question and said to call some telephone number. Early evening on July xx, I just got off the phone from one of the purported T-Mobile support centers, but the man ("xx", ID somethink like "000000") refused to tell me what calls I made or indicated where the usage logs were or how I could get an itemized list. He merely kepy repeating that in April I made a lot of calls to voice mail. (When I mentioned that I didn't know how to even access voice mail, it didn't seem to make any difference.) Later he said that it cost roughly $2.10 to call voice mail. Now it was beginning to sound like organized theft. When I purchased the plan, staff and the website said ten cents a minute! However when I asked to speak to his manager. He simply refused, saying the boss was busy. I don't think I've ever had an experience with a business entity that appeared more unethical than this company. | |
| Liz | 7/25/11 |
| I have been trying to serve a subpoena on Legal Department does anyone have a fax number that I can fax this subpoena and court order to. | |
| Liz | 7/25/11 |
| Hoping someone in T-Mobile gets this message and appropriately forwards it to legal dept. Have court ordered subpoena and also have Order directing records. T-Mobile is failing to assist in a criminal matter. I will continue posting until someone provides me with this information. T-MOBILE IS NOW IN CONTEMPT! | |
| loyal costumer since over 10 years | 7/26/11 |
| This is it. Trying to solve a problem with T-MOBIL. Already month I'm wasting my time. Hours on hold nasty people at the other end.Even that 1800...number for corporate off.Is this how people get treated, when they have a problem? We can pay bill's, add some line's or anything so they make $$$$$$They are soooo friendly. God forbit a PROBLEM and you have a Problem. This is sooooo F......ing bad. Excuse my language,but I'm not a happy Camper right now. By the way where is my last coment from two day's ago? | |
| usman | 7/27/11 |
| i want too open country code of my black berry curve 8900. I have already used 10 times to open and now have 0 chance.please guid me. How can i open the country code having 0 attemp. Please e-mail me at aliprince4u@hotmail.com | |
| K. Raines | 7/29/11 |
| TMOBILE gave me inaccurate information regarding the mobile insurance policy I had for my plan. When my phone was damaged by water, and I contacted TMOBILE to request a replacement, I was told water damaged is not covered by the policy. After being swindled into ordering an upgrade on my account, I was told the following day that the device I ordered was BACKORDERED or otherwise NOT IN STOCK. Then I was told that I could not cancel the order and receive a ccard refund for the charge. After calling 3 days in a row, I spoke to a different person, actually more like 4 people a day. On the 3rd day, I spoke to a person who told me that an order cancellation IS PERMISSIBLE for an Upgrade Backorder issue, which is exactly what I have. Furthermore, I contacted the mobile insurance company directly and they DO IN FACT COVER WATER DAMAGE. So I was lied to in order to make a sale and force another 2 year contract. | |
| Annisha | 7/30/11 |
| Tmobile employees are untruthful. Your trying to make me pay for a high fucking ass phone bill which doesnt make since. I paid my cancellation fee but and a week later my bill was 700 close to $800 really. I switch to Sprint their plans are cheaper and the phones are awesome. I am one dissatified Ex-Tmobile customer. When i first had Tmobile i believed the HTC HD2 was the best phone but it sucked ass i had received 4 replacement HD2s and they all did the same thing so i traded the phone in to a better Android phone which by the way was a piece of shit phone (Motorola Charm). I really hate tmobile. Never again will be your customer. | |
| mad jerk | 7/31/11 |
| i am on my second contract w tmoboile and never really had any complaints till now. they just recently started charging 20 dollars per line reconnect fee for suspension. they have always charged 20 dollars for a disconnection. i guess it is legal because in the contract it does say they have the right to charge a reconnect fee, even though they have been doing that already for disconnections. the fact that it is legal does not mean i will not go too a different provider. 20 dollars per line is alot of money, kinda ridiculous. not too mention it is in my opinion a shady business practice to make such open contracts. why tell someone their bill will be a set amount per month at all if u reserve the right to just add on as much as u want ?? contracts only seem to protect the businesses anymore anyways not the consumer and from now on i will refuse to sign anyone that is worded the way tmobiles is not too mention u dont need a contract for the phones anyways they just bait u into getting one by offering a lower price on the phone.... wonder why they do that?? | |
| Jason | 8/1/11 |
| Hey guys .....been with tmo for near 4 yrs and its getting worse.....i have the hd2 and a few other phones and the streak 7 .....i had to call them in early july for a replacment hd2 cause mine was getting so hot I couldnt hold it while talking and they sent me a new one that has the worst signal ive seen so the 2nd replacment arived today and has a scratched screen and dirt caked in the earpeice....disgusting....i was told by 3 reps that they guarentee my next one will be perfect.....i guess ill wait and see | |
| Tara | 7/3/11 |
| My son's elderly grandmother purchased a cell phone and contract for him at least two years ago now. She has developed end-stage Alzheimer's, and no longer knows what she is doing. The contract is in her name, which is causing her a lot of stress, and a lot of bad feelings in our family. I called T-Mobile, and was told to write a letter to Albuquerque, New Mexico, which I did. They sent the response to HER, and upset her even more! The said that not only do I have to provide them with a Power of Attorney to speak on her behalf, but that since this contract was upgraded in April of this year, they are unable to allow her to cancel without the $200 early termination fee. They said this can only be done within 14 days the contract was agreed to. As you can see, they really don't give a shit about this poor old woman, who is now stuck paying $80 a month until April of 2012, despite being in her 80's, living on Social Security. I am beyond incredulous, and this is the worst customer service I have ever witnessed! | |
| Unhappy | 6/23/11 |
| I went to T-mobile 7394 on June 20th with the intent to purchase a tablet. I purchased a G-Slate Tablet. I was told by sales rep. Eddie that I could try this device out and if there were any problems or dislikes I could simply return it. Two days later I learned that the tablet could not perform specific functions I was looking for and decided to return it. On June 22nd around 10am I went back to T-Mobile 7394 and explained my issue to Jon (Store Manager). Jon said that he had another tablet that could perform the specific function I wanted, so I exchanged the G-Slate tablet for a Dell Streak 7 tablet. I tested the Dell Streak 7 tablet and found that it could not perform the function I specifically asked for and subsequently returned to T-mobile 7394 around 5pm. When I arrived, I saw Jon as he walked to the back office. I was greeted and helped by Eddie. I explained my issue to Eddie and told him to cancel my service and to process the return of the Dell Streak 7 tablet. It took approximately 15 minutes for Eddie to do the paperwork. Eddie then asked for my debit card to refund my money. Eddie stated that he was refunding the cost of the tablet, less a $75.00 restocking fee. I explained to Eddie that I was never told about a restocking fee, the box was not marked with a restocking fee, and there were no signs posted about restocking fees when I purchased the tablet on June 20th or June 22nd when the exchange was done. Eddie said "it's on your receipt and you signed it"! I told Eddie that when he asked me to sign the card terminal at the counter on June 20th, the terminal displayed the amount of funds I was authorizing on my debit card. The card terminal didn't have any terms and conditions in its display, only a sum displayed on the screen. I asked Eddie, how could I sign for a fee if it was not presented to me first? Eddie said, I signed for it and that was it. I told Eddie again that he never told me about restocking fees upfront, that this is unfair, deceptive, and illegal. Eddie and I argued back and forth to the point that Eddie started to yell. When I told Eddie to “relax”, Eddie said, “What”, and leaned toward me as though he was going to strike me. I quickly shielded my six year daughter because she was also sitting in front of Eddie at the counter. I explained to Eddie that California Civil Code section 1723, in part, states “A return policy printed only on a receipt is not sufficient”. Eddie said he didn’t care and was not a lawyer and didn’t know the laws. Eddie said I could “talk until I’m blue in the face”, and there’s still nothing he’s going to do. I asked to speak to Jon, Eddie said Jon was on the phone and couldn’t come to the front office. I asked who Jon’s supervisor was and Eddie said it’s a marketing manager and he didn’t have that manager’s information. I asked Eddie to get the information from Jon and he said Jon’s busy and doesn’t have it either. The only information Eddie could give me was an 877 customer care number. I called customer care and two different representatives told me that each store was individually managed and operated and there’s nothing they can do. Messages left at T-Mobile USA’s office of the president to date have not been returned. I contacted T-Mobile USA’s corporate office and the switchboard operator said there is nobody to talk to regarding this matter. Clearly, Eddie is inept in his role as a sales rep. and lacks education in ethics and the laws of the State of California. Moreover, this store needs to improve their business practices to emphasize legal and ethical behavior. Jonathan Cardona and Eddie need to be held accountable for their actions and this type of deceptive practice and illegal activity needs to stop. | |
| JJ | 6/23/11 |
| Do not expect assistance from T-mobile if you really need them. My kid went missing and all I need is to see the phone records for a phone that I pay for to see what calls were made - all I know at this time and 6 calls to "customer service" (what a misnomer) is that since the kid disappeared no calls were made. They will not release my own records! For all I know the kid is dead and they will not assist with finding the location where the call was made from - is that asking too much. Does anyone have a contact name and number at corporate head office? Hopefully there is someone there with some basic common sense and compassion | |
| | 6/26/11 |
| I orded a free phone still not got it was suposed to been here on june 22. | |
| TJ | 6/28/11 |
| I have only had service for appx 6 months and in that time I have had poor customer service. I have been hung up on by customer service reps and supervisors appx 9 times. Been given wrong information that caused me not to renew my plan on time and not given reminder texts to remind me to renew my plan. Also was getting automatic hang ups when I called back. Even though it's a monthly plan, I am still paying money to use the service. This is extremely bad customer service. The reps waste your time repeating the same thing over and over and then you also get hung up on by tech support when you tell them what is wrong and they repeat it to you wrongly getting the problem wrong they hang up on you. T-Mobile maybe you should invest a few dollars in training your people to do customer service correctly and then maybe you wouldn't be being bought out by AT&T. I honestly rate T-Mobile right now -20 stars. By the way T-Mobile, although your monthly plans are only for 30 days, some months actually do have 31 days. | |
| Yolanda | 6/28/11 |
| T-mobile customer service is horrible!!! I plan on changing services ASAP Run while you can. | |
| Lorraine Sliger | 6/28/11 |
| I am very upset with T Mobile and ABC Cellular they claim they can't help me with a problem about a payment that was accepted on May 23rd. Gave them all the documentation they asked for and it shows that the bill was paid and taken out of my daughter's checking account but they can't find the payment. T Mobile has threatened to cut our service if the past due bill is not paid. We did pay it they lost the payment and can't seem to find it. I need my phone service because of medical reasons and waiting to find out about a Liver transplant at this point I'm about ready to find another carrier. I've always like the service I have with T Mobile but now I'm not so sure. If anyone out there knows of a way I can rectify this let me know my email address is rainy1948@yahoo.com Thanks | |
| phillip ross | 6/28/11 |
| unbelievable the absolute worst customer relations I returned fone and bought new 1 I simply refused shipment of refurbished fone.I was recently denied my 53.00 even tho I retuned fone customer service has no record of this transaction a mere 2 weeks later i kept the only confimation number tmobile gave me they actually that was the wrong no grrr. I even wrote corp headquarters they wrote back the refund would take 30 days i thought whatever now i get automated fone call saying my claim was denied i call back they say they have no record of my transaction Beware of tmobile they are CROOKS!!!!! | |
| Very displeased costumer!! | 6/30/11 |
| If I could give T-mobile a half a star are less I would. I did not pay my bill for June because I had been out of work due to illness. I call to see how much I needed to pay all together to get the phones back in regular working order. The lady told me $42.53. I ask her what about my bill that was on my account for $347? She told me that that bill would not matter anymore becasuse I have not been using my phone. She did not tell me that that the price she gave me was for 4 days only. That was some BULLSHIT to me. If that information was given, I would have said no and just paid the regular bill. T-mobile FUCKED me out of some money and act like they couldn't do anything about it. If you have not trained your people to do their job, DON"T PUT THEM ON THE DAMN PHONES! NO ONE HAS MONEY TO THROW UP THE CAT'S ASS. | |
| Ms. C. | 6/14/11 |
| I have been with T-mobile for more than 10 and the customer service is worst than ever. They CSR are rude as are the supervisors. Nothing gets resolved and all you get is I'm sorry. I will be moving real soon. My phones have been off for more tha 24 hrs due to a T-mobile error and they are costing me to lose money. I am furious and I will be reporting to the BBB | |
| Pissed | 6/14/11 |
| T-mobile gets the 1 star (poor rating only because there is nothing less to choose!) This has to be the worst phone company I have ever dealt with since cell phone companies came into existance. The customer service is awful, the representatives are not knowledgeable about doing their jobs, THEY TELL LIES TO CUSTOMERS DAILY, THEY TAKE MONEY FROM YOUR ACCOUNT WITHOUT AUTHORIZATION, AND YOU CAN BARELY UNDERSTAND WHAT THEY ARE SAYING (ENGLISH SPEAKING IS AWFUL)! I WILL NEVER RECOMMEND THEM TO ANYONE AND I WILL INFORM ALL ABOUT THE BAD EXPERIENCES I AM HAVING WITH THIS COMPANY. | |
| marie vasquez | 6/15/11 |
| Ian appalled at the disrespect and TOTAL LACK of customer appreciation I have received. Over the last 3 days I have spofken with 24 associates of t mobile,been called a LIAR by 2 supervisors,been on the phphon | |
| marie vasquez | 6/15/11 |
| As I was saying, spoke with 24 associates over the past 3 days spent over 16hrs on the phone,was called a LIAR by 2 "supervisors",have MANY pages of notes allllll after calling UPS to locate my order and geeing told it was geeing sent back to sender????? Why??? VERIFICATION PURPOSES????????????? This after I had cleard that prosses TWICE and they had shipped the product out to me? Anyway after going round and round and being so rudely spoken to just floors me. Apparently there was a "miss communication"on THERE End. But they rudely dismissed me saying "oh well" telling me I would have to go into a stores? And after two days with the store mag inside the store he said he foul not offer me the same deal or even close. So the bottom line is. . . . . . Though I already have 2 accounts with 2 open lines on each,and the fact that they kept telling me how perfect my credit is, it seems I am unable to partake in any of the "on line"specials and they expect me do drive 60 miles away so that I phopp w pay for phones that are NOT AT ALL IN COMMPARASMENT to the free one s | |
| Lachelle Anderson | 6/15/11 |
| I have been a T-mobile Customer since 2003.. I renewed my contract in 2009 when I purchased the G1 phone... since the day I purchased the G1 phone I have since had problem, after problem with my service of the phone constantly dropping calls, the enternet service hardly ever works, text messages takes forever to go through.. I have called customer service repeatedly with the same result another G1 phone, thats still gives me the same problem.. I hate calling customer service all they do is trouble shoot with the same result... I am paying about 100.00 a month for a service that hardly ever works and when I do call I advise that my phone is my only means of contact. I get treated like a number and a script used on customers..I have asked that they credit my bill as a courtsey for not receiving the service I am paying for.. and yet I have rcvd nothing only a more expensive bill with the problem still not being resolved.. Is this the way you treat a customer of 8 years with your service... | |
| Blas | 6/15/11 |
| I just got off the phone again with T-Mobile, and all I got from the associates as well supervisor is bs. Can never help me with issue on my new htc phone every time I have to pay them to send a battery or new phone. I spoke to a supervisor name Carl c. Id #1270534 just gave me bs I couldn't talk to his manager at all was advise that they didn't have a manager in their call center (bs again). I call back spoke with a supervisor name Tennile id#1204719 was told even worst news was advise that I should even received a new battery since the warranty had expire even thou I have purchase replacement insurance and that I needed to go Thu the manufacture instead for another replacement for my phone and battery again (bs) It's funny that when it come to pay they are ready to take your money instead of give great customers service. AS SOON AS MY CONTRACT IS OVER WILL SWITCH TO ANOTHER CARRIER WILL LET ALL MY FRIENDS KNOW HOW BAD THIS COMPANY IS | |
| Steve Lollo | 6/15/11 |
| I have been a T Mobile Customer for 10 plus years even before it was Tmobile and was Omni point.I have never been so offended disappointed and disgusted. My Girlfriend a Loyal At&t Member for just as long as iv been with your company her contract was coming to an end and I finally was able to talk her into not resigning with AT&T and to be added on my plan,because she really liked My phone the G2, not many phones have the touch screen/slide keyboard. We found on the website they were promoting the g2 free with a 2 year sign on contract. so We called T mobile (611) She was so excited even while waiting on hold for a very long time to be told they were out of stock and to call back that Wendsday 11pm because they will be getting more in.Even though she needed a phone asap because she did notre sign with ATT we waited the couple days and called all night Wednesday.when we finally got through after an hour we were told they Discontinued the G2 and didn't know why someone would tell us about that promotion? very let down we continued to hear out the Tmobile representative talk about the 2 phones that he said were a lot better then the g2! & Both were free this week with the sign on 2year contract! those 2 phones being the My touch and GalaxyS. before agreeing to the 2 year contract my girlfriend wanted to be able to see the phone and try it out because she wasn't sure about only having touch screen, he "totally agreed" and said he would even stay on the phone while we went to the store which was right up the road from us. The store ended up being closed we got there at 7:45 the website said they closed at 8. no big deal. He said not to worry they had a lot of the Galaxy S in stock and to call back tomorrow even mentioned they were going to have a newer phone coming in the sensation! He saved all our information for our new family plan. So THE NEXT DAY after we went to our local tmobile store and saw the 2 phones we had to choose from. She Really liked the sensation but the gentleman at the store said that was definitely not a free promotion goe because it just came out that day. understandable. so the galaxy was the next choice thought we would be able to get the phone at the store for free with the 2 year sign in contract but they said they could not do that they stopped doing that 6 months ago we would have to call. SOOOOOOOO we called again this time waiting on hold for over an hour to be told the only promotion going on was the My touch which we are definitely not interested in. I explained to the women we just called last night was told the galaxy Promotion was going on all week had everything set up just had to wait to see the phone in the store. all she could say was sorry and tell us about the my touch which was a deff NO. I thought being a customer with your company for 10 plus years bringing over a Loyal ATT customer to sign with you would maybe be able to do something for us. so we waited on hold for 2 hours to talk to a supervisor who said there was nothing he could do. waited for another supervisor again couldn't take into consideration any of this that I'm explaining. meanwhile when my girlfriend told At&t that she was not going to be resigning they offered her any phone she wanted for free. one day delivery nice discount off her bill every month. and you could not even send us a phone that was on promotion the day before wich we called and set up everything on time. so then my girl friend talked me into just canceling with you and going to AT&T which after all of this i was looking forward to so after waited on HOLD AGAIN to get to the cancellation services the guy said oooo there was other phones for free that were just added! so he transferd me back to Sales and the lady had no idea what he was talking about. I am so disgusted and Mad we wasted so much time, so many games and really want and if something is not done for me going to go cancel my account in the store because i am definitely not calling back there to be lied to over and over, if u want to save a loyal customer this is my last attempted. you can email me Slollo@aol.com | |
| FRANK | 6/16/11 |
| IF I COULD GO ANY LOWER WITH THE STARS I WOULD,THE WAY THE REP DANIEL TREATED MY WIFE WAS DUSGUSTING.HE BASICALLY TOLD HER TO DEAL WITH HER ISSUES AND LIVE WITH IT. THAT IS JUST GREAT T MOBILE,LIKE THE WAY YOU TREAT YOUR PAYING CUSTOMERS.LIKE YOUR RECORDING STATES YOUR NUMBER ONE IN CUST SVC.WHAT A BUNCH OF BULL................. ONCE YOU HAVE PEOPLE LOCKED INTO CONTRACTS YOU DONT WANT TO HELP.AND FOR THE CORP OFFICE LEAVE MANY MESSAGE AND NO ONE CALLS YOU BACK,I THINK IT'S A FAKE NUMBER. WHEN IT COMES TO CELLS I HAVE HAD THEN ALL AND THEY TREAT YOU LIKE GARBAGE.IT'S 2 MONTHS OF HEADACHES AND MESSAGE AND NO ONE HELPS ME...WAY TO GO T MOBILE KEEP IT UP. REALLY. | |
| Liz | 6/21/11 |
| As I told Mack, the customer service supervisor, I am a dog with a bone and I will go up the food chain as high as I can to obtain some measure of satisfaction. I have been a T-Mobile customer for 20+ years. I should have known where their ethics were when I was required to send a certified death certificate when my husband passed away so that I could drop his line from our family plan. No other utility or credit card required or even had the audacity to ask for this. Now four years later, my daughter's line does not get reception at our home. She was told that she would have to buy a smart phone to get better reception. She's a paramedic and volunteer firefighter. She needs her phone to work (drops calls constantly) but she doesn't make enough to buy a new phone when her current one should work. Yes we've had it "trouble-shooted". Other issues. (1) $200 fee to drop the service (FOR EACH LINE). (2)CHANGE IN MY CONTRACT DATE BECAUSE I UPGRADED TO UNLIMITED MINUTES (FROM 700 MINUTES) AND PAY MORE. I did not change the plan or get a new phone for free. I did not sign a new contract but this is somewhere in the small print somewhere???? I feel helpless and used. I would stay with T-mobile if they would work with me but all customer service does is quote the contract, which I didn't sign. Heaven forbid the merger with AT&T goes through. All options will be in the hands of one. Liz | |
| Roop | 6/7/11 |
| Very disappointed after speaking to a tmobile associate this evening. Associate was very rude and unfriendly to a long time customer. This is making me rethink my contract with tmobile. I called customer service for a phone upgrade to spend more money with tmobile for a longer and loyal relationship. However, this associate was either having a bad day or clearly does not want to work for tmobile any longer. This is no way to speak to a customer at all. Very unhappy and disappointed at the moment with service. | |
| Disgusted | 6/8/11 |
| WILL NEVER EVER USE T-MOBILE AGAIN! CUSTOMER SERVICE REPS ARE LIARS, ARGUEMENTATIVE AND TOTALLY DISRESPECTFUL! THEY DO NOT HONOR THEIR CONTRACTS AND LIE LIE LIE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| donice blakely | 6/8/11 |
| I have been a loyal T-Mobile customer or should corporate name be The -Most opresssive bull@#$$ idiotic liars ever. I changed my plan to a family plan October 2010. The phone sold and sent to me did not accommodate data plan. Phone mailed back to Tmobile, lost by ups Finally got claim filed Tmobile filed claim with ups. Everytime I call I have to go through whole story again because one departmet does not have access to see notes supposibly put in database by another department. Keep getting promise of call back, a lie not happening To this day m bill is reflecting 159dollars for service on a phone that Tmobile can see have never been used. If anyone know of a advocate group or attorney in Oklahoma city I can contact please send info to ladyblakely2001@Hotmail.com | |
| Mike | 6/9/11 |
| I too have the HTC HD2 which when purchased was supposed to be the second coming to the iphone (according to the t-mobile sales person) I should have done the research, my bad...I have sent this phone back through the exchange program 4 times, still having issues. The signal and customer service is getting worse instead of better. I can not get any resolve from T-mobile and will be going with Verizon soon. | |
| Pshah | 5/23/11 |
| I am using HTC HD2. And in past 6months i have exchange 5 HD2 phones. And again there are some technical difficulties with this phone. I called them up and asked for another model in exchange of HD2 they told me that all what they can do is exchange the phone for another HD2. I explained them that this is not 1st or 2nd time this is 5th time this happened and still you want to send me the same phone? Why? why can't you just exchange me with some other model of same price. They told me if you want then take other HD2 or cancel your line and pay early termination fine. This was worst reply ever i got from any customer representative. | |
| Lorraine Smith | 5/24/11 |
| have been trying to resolve an issue with your technical support and customer care department without success. My phone (Bold 9780) is a problematic, endless nightmare that I can't seem to wake up from. The times I have had to call into CC and TS, trying to resolve an issue had been fruitless until I called again this week and spoke with a rep who actually listened to my problem and decided the device was the issue and offered to exchange it. Here lies the problem I received a refurbished phone (which makes uneasy) so I called into your CC department asking for a NEW device. The quality of service offered to your customer has finally bottomed out. The reps are clearly do not take ownership of the call and it's as if they are scripted to say no. After speaking to rep 1 without avail she stated I could purchase a NEW device. I asked for a supervisor and was put on hold until the line disconnected. Called back spoke with rep 2, he spoke to me in a very unprofessional manner so again I asked for a supervisor in which he refused and told me I could buy a new phone. So I ask that the line be disconnected, he proceeded to give me the $200 termination spill. I advised him I would save money by disconnecting the line. He transferred me to a disconnect specialist, in speaking with her the background noise was so distracting we had problem hearing each other, so by now I''m asking for a supervisor, who did/would not offer a solution to me issue which bring me here. I have decide to return the refurbished phone, hopefully we can put the issue behind us and move forward in our mutually supported relationship. I was contacted today by Poncho *Executive committee, who basically said nothing but... too bad you are in a contract and there is nothing you can do about the way we treat you. | |
| armando Camarena | 5/31/11 |
| i had got my a 400 doller phone a my touch and i took it to a tmobile store for a new sim card and they messed up i called and they said to send it asap and i did for a replacement and thay said that they where ganna send me a replacement phone and they havent done noting and i cant get good sercive and the first week i got my line some costumer service anent was yelling at me and i got mad and hung up on her and from there i havnt got good service some one plz tell me wat is worng with tmobile get this thing FIX iama call yous and tell yous the SAME THING GET IT RIGHT | |
| Victor S. | 6/2/11 |
| I've been with tmobile since 2004 and I had ask today to cancel all my lines, they overcharge me on 411 calls that did not made, spoke to customer service how they were able to raise my internet charge from 19.99 to 24.99 For almost a year. Customer services told me that she would be able to save four hundred dollars in the next TWO yearS buT what happens to the overcharge in the last year. It is upset to know how you can go to any tmobile store and all they do is to refer you to tmobile to have your phone be fixed. It is a shame to be with a company for 7 years and all they do is nothing for you. miami | |
| Alexandra | 6/2/11 |
| You guys need meetings weekly. One person says one things, another something else. You are money hungry and just plain suck! I have been a customer for 8 years. MOved and having to jump through hoops to get out of my contract to an area YOU DON"T COVER!!! JUST FOR YOU WHO DON"T KNOW>>> MODERATE COVERAGE MEANS NO COVERAGE!!!!!!! They actually told me its not there problem I don't service!!! WOW!!!! Done wiht TMOBILE!!!!! ALL THREE LINES>>>> | |
| Jellis | 6/3/11 |
| I purchased a my touch 4g back in october been having problems with the phone. The phone has been freezing and not holding a charge. I called customer care they sent me a new battery still didnt work. They then sent me a new phone. After 3 new phones all having problems. They tell me today that they can replace it with moto cliq 2... Lmbo are u serious this is a 500$ phone u wanna swap out for a 200$ phone.. Not terrible service. I just figured since im out of my contract. Mayb I should go else where if I have to buy a new phone worth ne thing¡ What a smack in the face moto cliq 2 for my touch 4 g¡ Such an insult¡! Siging off p~ssed consumer! :( | |
| shyron | 6/4/11 |
| i paid online for my bill once and it procesed once and came out of my account twice and over drew me. Customer service waas the worst ever n my sitat ion becuase it didnt show in their system. i have a new born baby and it just seemed like thay didnt care at all | |
| | 6/4/11 |
| I called T moble cusomer servic on saturday June 4, 1.25 and again at 1.:45 and request to speak to a supewrvisor a total of 22 times they said they were not allow to have any one speak to a supervisor . I made this request over 15time they refuse each time . I mention as a client if i request to speak to a person of higher authority i should be able to. My husband an I have been a loyal customer of TMobil for several years so is my family, and i have never felt so disrespected by you workers. I ask if they could( Lillian or Justyn )their supervisor call me back they said did did not know if that was possible as they have no time. if your called are recorded than this one you should listen to . people like them should not have customer services jobs if this is the BEST IN CUSTOMER SERVICE they have serious problems | |
| B . Swan | 6/4/11 |
| T Mobile customer service is very very poor. There are to many people in this United States who need a job for TMobile to be employing bad people in customer service.Your customer service is not just poor it is disrespecful to customers. Corporate should review some of the tapes as to how these customer service people speak to people for example saturday june 4,2011 at 1.25 tp 2.05 Mr.Arnesto Very I rate would not all me to speak to his supervisopr and hung up on me after i requested a supervisor over 15 times. Than there was Roshard wo did the same. saying you are not allowed to complain to supervisor. they said there supervisor name was Lillian and Justyn. they also refuse to give there number so i could officially report them to corporate office. | |
| SUNNY | 6/4/11 |
| I NEED TO KNOW HOW CAN I GET SOME INFOMATION ABOUT HOW TO GET IN ,INTHE T MOBILE AUCTION BID FOR RETURN AND NEW PHONE, HELP ME ON THIS OR GIVE ME SOME CONTACT # WHERE I CAN GET SOME INFORMATION. | |
| WENDY BENTON | 6/5/11 |
| I BEEN WAITING ON MY REPLACEMENT GALAXY PHONE I SENT IT BACK TO THEM MAY 9TH 2011 AND I'M STILL GETTING RUN AROUND AND DISRESPECTFUL CUSTOMER SERVICE AGENTS THAT SAY ITS NOTHING THEY CAN DO,TMOBILE HASN'T SENT IT OUT YET I BOUGHT THIS PHONE IN DECEMBER AND THE HAND SET JUST WENT BLANK WHILE I WAS TALKING ON IT I HARDLY EVER USED IT CAUSE I HAD ANOTHER PHONE.ITS A SHAME CAUSE I HAD JUST PAID A MONTH IN ADVANCE PHONE BILL WHEN I SENT IT TO THEM THEY TOLD ME OVER AND OVER IT WOULD BE BACK IN 4 TO 10 BUSINESS DAYS.THIS IS SO PITIFUL I WOULDN'T SUGGEST TMOBILE TO ANYONE ELSE.BUT THEY MAKE SURE THEY CUT U OFF IF YOUR BILL ISN'T PAID ON TIME THEY SHOULD BE CLOSED DOWN ASAP.JUST THINK I LEFT CRICKET FOR THEM I HAD TO BE A DAMN FOOL PLEASE NO1 SHOULD GO THEM I PAID $500.00 FOR THIS PHONE AND IM CONTACTING MY LAWYER AND THE BETTER BUSINESS BUREAU MONDAY MORNING I PRAY NOONE CHANGES OVER TO THEM,I ONLY WISH I HAD READ ALL THESE COMPLAINTS BEFORE I CHANGED OVER TO THEM. | |
| jeff | 6/5/11 |
| I called T MOBILE about the reception in my house. I dont have signal, but my wife does. The lady told me " stand near the window when calling". I hate these bastards. My HD2 is the worst phone I have ever had. Customer service ia beyond awful.The bill is to high for having so many dropped calls or the no being able to surf the web. I WISH T MOBILE WOULD GO OUT OF BUSINESS | |
| Diane Wendel | 5/27/11 |
| Customer Satisfaction - the Worst! After 9 years with T-Mobile (never one late payment and huge bills)we were told - you cannot relocate and expect service to be good! Tower problems for T-Mobile, loss of business for us, and it's OUR fault. For two years our service has been fine in Incline Village, this year, terrible! When we asked to be released from our contract, or go out of business, we were told you cannot relocate or be released from your contract......Bye, Bye T-Mobile. This harassment story will go far and wide.....your customer loyalty is the worst! | |
| Kam | 5/27/11 |
| i have just recently bought the new nokia astound and it is by far the worst phone. it is too samll for my hands, its slow, its unresponsive, and i cant keep it. the worst part is that i just bought it. i'm ready to get a new phone but was wondering, even though i bought it online can i still take it to a tmobile store and exchange it for another phone. (by the way it was free)but i dont mind paying for new phone. ANYTHING BUT THIS | |
| ???? | 5/20/11 |
| Have you ever noticed that you can't get access to the individuals that run T-Mobile the VP's CEO, go figure why? | |
| J Lew | 5/14/11 |
| In February of this year, I brought my daughter a 3G slide for her birthday. In the month of March she started to experience drop calls. So I tool the phone to T-Mobile Store, they asked me a couple of questions. Like were was she calling at the time she receive the drop calls. Where was she. What numbers did she called. I told them that every call she makes get dropped. She was in the house with me & her call dropped when she called me. I told T -mobile Rep that I can't have that. What if there was an emergency and I can't get in touch with her or she couldn't get in touch with me. Even her text wasn't working. So the T-mobile Rep put a new sims card in the phone & told me that they were going to do this 72 hour thing to check on the signals in our area. Okay 72 hours go by and the problem is still not fixed. I'm finding myself calling T-mobile customer service. They instruct me to do several things with the phone. Thinking this is going to resolve the situation. Not , I'm ending up in T-Mobile Store again. Told T-Mobile Rep my situation again. He final said that I should be able to call tech support so they can send me a new phone and that they don't do that there at the store. I guess he could kinda tell I was not happy about the situation and change his story & said he might be able to order me a new phone on his end. Which he did. That tick me off right there. If you knew you could, do it. Don't act like you can't. Well anyway receive the new phone in May. Since March I've been dealing with this situation and now it's May. Receive the new phone 3G slide, thinking this headache is finally over. At least I thought. It's doing the same thing as the other one. Drop calls and now can't take pictures. So here I go again back to the T-Mobile Store. At this point I was doing everything they told me. T-Mobile Rep put a new Sims card in the new phone. He said wait 2 hours and everything should be good. Nope. I waited longer, like the next day. Call T-Mobile again. Transferred me to tech support. Now this is the point where I loose it. They having me remove the battery, take the sims card out, put battery back in & card. Cut the phone on. Do this do that. I said look it's still giving me a message of card is not detected. The memory card is in the phone. Then the tech told me that memory is full. I said we just received the phone. It has a new memory card. He told me that since I have the insurance they ca replace my phone again. I said sure but I want a free upgrade. All the trouble and hassle I went through with the 3G slide. I wanted a different phone. I swear they transferred me at least 5 times. I explained to them that I have a Verizon cell phone, I never have to go to Verizon store for any problems. The only time they see me is when my 2 year contact need to be renewed and I'm getting my up grade. One of the many T-Mobile Reps I talked to on the phone 5/13/2011 told me they will be sending me another 3G slide. I said no, you can cut my service off now. I refuse to go through that again. T-mobile Rep said you can use you phone up until you next billing cycle. I said no. Cut it if today. I dealt with you all long enough. | |
| Mad TMOBILE Customer | 5/16/11 |
| I have been with this company for many many years and have had issues on and off. This time it is the worst and the worst service ever. I'm to the point I'm going to cancel.I have read many of the statements people have left and yes my issues are about the same. I know how they can promise the moon and stars to you and your left out in the cold with no SATISFACTON. I will be getting the news media involved and spreading the word that tmobile is not a good company to use. Hope I get better service from the corp. office if the matter is not resolved I WILL BE GETTING OUT OF MY CONTRACT!!!!!!!!!! OR CONTACTING A LAWYER!!!!!!!!!!!! A VERY UPSET CUSTOMER. | |
| Alan, | 5/16/11 |
| Bought a basic Nokia 1661 from T-Mobile last June for use when in the USA (I reside in Mexico). Pre-paid $100 with the deal being that the number would be good for 1 year, renewable, etc. Well, the phone works but I for issues we have, T-mobile's website tells us our number is NOT a T-Mobile number. One T-mobile chat rep opened our account tonight. The subsequent T-mobile chat rep (I had to follow some instructions from the first, call my wife to "power up" (remove and reinsert battery) as she could not call out) could not open/find our account, so said he could not do anything to make the T-Mobile website etc know that our number is in fact a T-mobile number. Really bizarre! | |
| Tammy Jackson | 5/17/11 |
| No stars, Your a bunch of thieves and lairs and I am sorry I ever even tried your phone service! We only had your phones for 7 days and you bounced us around, charged us for service we did not use. We sent our phone back before the 14 day trial period and your employees are so irresponsible, that they couldn't find it "convienent" now you want to charge us a $200.00 deactivation fee. Now you even tried to charge us for another month of service. I've reported you to the BBB, and I'll be talking to a lawyer about suing you for false claims and charges. | |
| Shireen rafati | 5/17/11 |
| Tmobile is one of the worst companies to deal with!!! They would rather see u go to a different company than make u happy! They just lost two good customers and I'm sure that's not where it will end! I don't understand how they were ranked for best Costomer service! Alot of people are not doing their JOBS!!!! | |
| YLC | 5/17/11 |
| Ok . . . why is it that whenever I call TMobile and I request to speak to a Rep, I get a rep that doesn't speak good english or who has such a strong accent that I can't understand a word they are saying. Over a period of 2 weeks, I spoke to 5 different reps about the same issue and I received different information about the same issue from each of them. After 30 minutes of talking to a rep that I couldn't understand and who just rambled through reading a script to me, I asked to speak to a supervior. Well, I was on hold for 15 minutes before speaking to a supervior (to the reps credit, she did return to the phone a few times to ask me to continue holding). I asked the supeviosor for her name and she told me that she wasn't allowed to give out that information, but she would give me her ID #. I then asked her where her call center was located (I only asked to determine where she was located because of her strong accent) and she told me she wasn't allowed to give me that information either. What kind of business is this company running!!!!! Now, I used to work for a bank in a call center and I've never heard of a rep not being able to give out their name!!!! After speaking to her for 40 minutes and with her running through a script dialog, we finally got down to my issue and she was the only rep that helped me. When you try to explain your situation to them, they don't listen to you and they are too quick to jump in and start the "routine dialogue and script". And if she had just let me explain my situation and listened to me in the beginning, we could have resolved the issue in 10 minutes. | |
| annie jackson | 5/18/11 |
| T-Mobile has poor pre-paid service. I called into customer service because another name was showing up on the caller id when ever I called a landline. they told me they were going to submit an trouble ticket and that it would take 3-7days or problem to be resolved. when i called back to let them no about the same issue the phn disc ater being on hold or 5 min. When i called back the third time I was tranered to customer technical support. Representive that it would be 24-48 hrs beore my name to show up correctly on caller id. A mnth went by same problem. soooo pissed. | |
| pissed customer | 5/19/11 |
| t-mobile service is the worst service ever. They keep you on hold for ever before you even talk to a rep. Then when the rep gets on the phone they speak poor english and you are unable to understand what they are saying. Also they charge you for every little thing that you call for. What is the purpose of insurance if everytime you have a problem with your phone to still have to pay $100 for an replacement. They call in loyalty plan cause you are a loyal customer, but how loyal are they. NOT A ALL. They are quick to except your payment but you can not get good customer service help. I have been with tmobile for 7 years and they claim that i have an outstanding bill of 149.00 since 2006. how the hell is that possible if i have paid my bill every month and service never interrupted but still claim that i need to pay this amount. So ready to pay the eraly termination fees just so i don't have to deal with the bullshit from tmobile. | |
| | 5/13/11 |
| My husband and I have been T-mobile customers since 2007. I recently notified Customer Service that we would be moving to an area that does not have coverage by T-mobile. I know this because we are moving to my sisters who has lived there for 5 years. We have 3 lines and not one of them is able to make or receive calls from that area. When I called on Monday May 10, 2011 I spoke to Monica who told me they would put in a service request with a confirmation # and that I would receive an e-mail response as to the results (not). On Wednesday I called to check the status I spoke to a customer service rep who told me that they service order was put in for my current address rather than the new address and that I would have to move first prior to addressing the problem. I told her that I had called on Monday and that was she was telling me is inconsistent with what Monica had told me. I then asked to speak to her supervisor. Her supervisor told me that the service order had been complete on my sisters address the supervisor when on to tell me that the service tech found no problems. I told her that despite what the service tech reported neither I nor my husband or daughter phones work at that location. I am not happy with the inconsistent information that I have received or the level of help that has been offered. I was suggested to buy new sim cards which seemed odd since they work fine everywhere else. I would like someone to offer me a workable solution that does not require me to go without service for a period of time that can be avoided. I have never asked for T-mobile to go without payment. | |
| Joey | 5/11/11 |
| There customer service is the worst on the planet. most of there reps speak broken or very bad english when calling customer care. They are very rude and will not fix issues even when you are a new customer. There phones are loaded with bloatware that you can not remover and they wont shut off they run in the back ground and kill the battry and will charge you data use when you can't even shut the apps off.... They designed the phones this way to get you for useage even if you never use the web... when asked to turn the web off they chage you a fee to turn it off and for not having the data on a smart phone... there prices totally sux worst on the market with all the $60 unlimited plans Would never recumend them to my worst enemy | |
| n campbell | 5/5/11 |
| Man I dont even want to give them a star!!!! they get zero they are zeros as a matter of fact!!! Ok so I was a pay as you go or flex pay customer for about three years, and the lady at the plaza bonita location a lady by the name of Paloma told me that I qualified for a smart phone upgrade as long as I upgrade my data package, I said no problem, she also told me that I had until the six of May to get this!! Now here is the kicker, when I can in to do it, the date was the third!!!! Of course they took my payment which was 150.00 dollars a month!! Oh yeah they hurried up and took that!! Then she told me that it was only for the month of april!!!! She was the one who told me about the promotion in the first place!!!!! She did not even try to fix her mistake that she made!!! All she could say is sorry!! I was like okkkkaaaayyyy!!! I walk my happy self right on the Sprint with a real plan not just a flex pay!!!! Tmobil are trobbers!!!!!! | |
| Jacary | 5/7/11 |
| Your service is sorry, my service was changed from a flex pay plan to prepaid. How is this go help me. Advice stick with AT&T | |
| Roger | 5/8/11 |
| I bought the T-Mobile Slide about seven months ago and have been totally unhappy with the service area and the lack of an english speaking person one the other end of my calls for support. Some calls I make with the phone are cut short by noise and feedback from another sourse, and the light for the keyboard wont come on in a pitch black room. Now I bought a bluetooth to pair to it and it will pair to the bluetooth but wont connect. I sure am glad AT&T bought out T-Mobile and they will no longer be in business because they as a company and as a wireless provider suck something major. | |
| Barbara | 5/10/11 |
| I recently experience such a poor customer service from T-mobile. I have always payed my bills in advance, however, on May 4th while making payment on the phone, I noticed that (1) My phone bill was raised extra $20.00 which alarmed me to call customer service, (2) To make a payment over the phone. However, T-Mobile customer service clerk took my payment over the phone by entering data incorrectly, she enter a wrong bank account number, but erased the correct bank account number that was in T-mobile banking data system which I been using all the time. Therefore, it caused the system, "to say the account is closed" when it is not closed. but because due to the wrong account number entry by T-Mobile customer service, which I brought the matter to her attention, but she did not apologized for the error she made, I had to request to speak to the manager which took me another 7 more calls, 2 hrs, and twenty seven minutes and still did not get my complained resolved. Therefore, I have to mail my payment and waste my time and my stamps for an error made by T-Mobile Customer Service. | |
| Hell on Wheels | 4/28/11 |
| after reading the comments, I can't believe they get away with this shit. I contacted BBB better business bureau. They have been screwing me for 9 months now, never keep to the agreed payment plan, it is always more by 40-100 dollars and they can't find downloads, or overages or any reason and they say it is the taxes but when I look at the taxes they are 1.00 or sometimes less like .03. I have dealt with over 100 tmobile employees and have spent over 1,000 hours on hold and each tech person tells me something different and all they do is keep sending my the same phone out. They couldn't fix my one phone line so they just dropped it. A manager in a store gave me the wrong phone and is suppose to give me the right phone but he is either out sick or off every day since Feb. 13th. they blow! | |
| Edie | 4/28/11 |
| I purchased two new phones during the valentines day sale. A samsung vibrant and a Mytouch 4g. I completed the rebated offers and mailed them immediately. I just checked online and saw that my $300.00 amount of rebates were denied due to "invalid channel of purchase". I called and spoke to Missy a "supervisor" in the rebate department.She informed me that she has worked there 2 1/2 years and has seen this reason for denial many times but was not sure what it meant. She reviewed my claim form and confirmed that it was correct. She then went on to tell me that it would most assuredly be denied again but "not to worry!!" she said that after two denials that are the fault of tmobile there is a little trick they can do that will have my rebate sent to me within 30 days. After the next 6 to 8 week wait of course. I'm calling corporate. I have been with tmobile for over 10 years! | |
| D | 4/29/11 |
| I was in the middle of placing a web specials for a free phone last night and without completing the whole transaction by 10pm-the call dropped because they closed at 10pm. I tried to call back and just couldn't reach anyone. Today I called them back and continue my transactions. They simply said that they can't honor yesterday promotions because I did not complete my transaction. I CORRECTED them! I wanted to complete the transaction but the sales dept closed at 10 pm (which I was not aware of) and never completed my transaction. They kept pushing me to buy a refurbished phone and transfer me to customer care and which was not helpful. This is absolutely ridiculous. What kind of service is this? | |
| Joanne | 5/2/11 |
| I just received my bill after being told my last bill was April 23,2011. I pay $84.47 per month and the last bill they send was for $296.37! They lie, cheat and their customer service reps will say whatever is needed to sell the upgrade. I have been a customer since 2001. I just got charged and early termination fee of $200.00 after being told that I was on a month to month contract by they last rep I spoke with when I upgraded over a year ago. This company is the worst, no wonder AT&T bought them, they should fire all the T-Mobile reps and start over. If I was on an island and needed a phone, I wouldn't use this service ever! | |
| Shamara | 5/3/11 |
| Been a customer with Tmobile since 2008 we have 3 lines all blackberrys and unlimited everthing plus blackberry web for all 3 lines. We moved twice, each time we move we change the numbers over. and tmobile says" when we change over the numbers who ever had the numbers before they bill and plan roll over with ours." called tmobile cause it said we had 80 mins left they supposely fixed the issue but they credited the acct and now here it is for next month bill and its the same as when we changed the numbers over been trying to resolve this for a week, my husband called 4 times requested a supervisor and was hung up on by 3 agents and 1 supervisor, i called been on hold for 45 mins waiting to speak with a supervior nobody wants to deal with the issue this is just a hot mess! | |
| Veronica McCroy | 5/4/11 |
| I have had nothing but problems since day one (01/2011). The customer service managers are rude, unprofessional and talk down to customers. I have called every month to try to get my phone fixed and not one person has been able to assist me. I have been told every month that the issue will be resolved and every month I have had to call. I am so frustrated with their service that I am willing to take the loss and pay the disconnection fee just to end this horrible servfice. I work for a large company that offers discounts for tmobile and I blog everyday that this is the worse idea ever and we need to end our contract with tmobile. I asked for the corporate office and was placed on hold for 10 minutes while a so called manager looked for the address. He came back to the phone and said he does not have it not knowing that I had looked it up myself. Rick B emp# 803497 is horrible, he calls himself a manager and treats customers like dirt. Please dont ever get a phone through this provder, I rather get a pager than have this horrible phone anymore. | |
| Wisconsin | 4/25/11 |
| T-mobile representatives were supposed to upgrade my account to the new unlimited plan and not only did the representive not enroll me in the plan, he removed features (text and internet). This ultimately resulted in services being split into two one consisting of a full month's bill the second consisting of only the cost for text and internet. The end result being a higher bill per month and they are refusing to correct this! At then end of the day the total amount that they want me to now pay, is not the total amount I agreed according to my contract. The sad part is I have been a customer for years and it wasn't until a couple of months ago that I have had such awful experiences. I will never do business with T-mobile ever again after this. | |
| Natalee | 4/22/11 |
| Today I went into a TMobile store for a simple question about my cell phone. Well the girl that helped me did not have any idea what she was doing. One the music in the place was so loud it felt like a night club instead of a business. I could not believe how she did not know anything about my cell phone much less customer service. She implied that my phone was old and there was nothing that could be done. The girl never said I should call customer service, she just was not interested in helping me. I left the store in a very bad mood. Instead I decided that some people are not worth your time. Today I decided that as soon as my contract ends I will change services. | |
| angry customer | 4/22/11 |
| T mobile store 7988 have a bunch of rude and non professional. There music is so LOUD. Everyone is talking and ignoring you. They tell you what they think is good or not good for your cell phone. My opinion did not matter. What I wanted did not matter. I was so disturbed with the way I was treated. I will change services. | |
| Ron C. | 4/24/11 |
| I have an HTC HD2 with tmobile. I have gone through 3 of them and they always freeze and then shutoff. Then when it freezes it gets extremely hot and i cant turn it on for an hour or two. I have been with tmobile for 10 years now. I love the service and will never change. I was wondering if i can get another phone or do i have to pay for it. I have the best warranty on the line. What should I do? | |
| mark | 4/12/11 |
| the cell service is spotty at best , unless you'er in a good sized town. customer service is a joke, its farmed out to india apparently, cant understand them half the time. they are very polite but rarely DO anything! billing is a nightmare !!! dispite always paying early or on time i constantly have to call customer service & spend 20-40 minutes on the phone to clear up their errors! they constantly bill me for services i didnt use & they cant explain what it is??!! i think they just add on to the bill & hope the customers dont notice.customer service usualy means endles on holds, & if you complain about anything disconnects are common.I've caught them in several outright lies & all they do is apologise...or hangup! absolutely the worst company i have ever dealt with. Oh, and as a parting gift they hit me up for another erroneous fee & threathened to take me to collections. deadbeats,liars,& thieves run away. I went to verzion & no problems at all, none. | |
| BRIAN | 4/21/11 |
| A FEW DAYS AGO I ORDERED A COUPLE OF ACC. FOR MY NEW MYTOUCH 4G PHONE ON LINE. WHEN THE ORDER WAS COMPLETE A POP UP HAPPENDED THAT SAID MY ORDER WAS AUTO CANCELED. CHECKED MY BANK ACCOUNT THE NEXT DAY AND THE CHARGE WAS TAKEN OUT OF MY CHECKING ACCOUNT. SO I CALLED CUSTOMER SERVICE, THEY SAID WITHIN 72 HOURS THE CREDIT WOULD BE PUT ON MY CHECKING ACCOUNT. NEVER HAPPENED. NUMBEROUS PHONE CALLS TO CUSTOMER SERVICE, ALWAYS THE SAME LINGO, WITHIN 72 HOURS I SHOULD RECEIVE THE CREDIT. NEVER HAPPENS, WHEN YOU CALL IN TO CUSTOMER SERVICE YOU GET A FOREIGN PERSON WHO CANNOT SPEAK ENGLISH WHO SOUNDS LIKE THEY ARE READING ANSWERS FROM A SCRIPTED BOOK. T MOBILE CUSTOMER IS THE WORST IT HAS EVER BEEN AND IS STEADILY GETTING WORSE. CUSTOMER SERVICE NEEDS TO BE BROUGHT BACK INTO THE USA AND STAY IN THE USA. NO NEED TO MERGE WITH AT&T THAT WILL JUST BRING MORE PROBLEMS...... | |
| Berta | 4/13/11 |
| I had multiple concerns and I have been a customer of Tmobile for more about 3 years. I will just start with my G1 phone which i purchase with insurance and broke on three different occassions. (all not my fault, all from manufacturing issues) The last phone Tmobile sent to me was refurbed and was broken before i turn it on. Now mind you I'm still paying monthly payment for a phone that doesn't work.. So I called Tmobile and they offered to give me another phone which they did 3G My Touch. Its a nice phone but the phone is very sensitive to the touch where you can touch it in one screen and be in the internet. So I called them about that... I guess that was an ez fix but I notice on my last bill i was charged a late fee due to not paying them .84 cent. The late fee was 5.00 and I opened a chat session to reverse the fee. they agree NOT to do so... Not to mention I asked to change my billing cycle date... I always pay my bill on the 15th of each month and my billing cycle is the 11th. I was told by a rep Dom rep # 13-20831 that he would not reverse it not to mention his customer service skills was very domain and he seems un interested to what i had to say. His personal comments was "We already advised you of this about 45 minutes ago" I was told based on my history of payments I can not do so.... I told myself I will never renew or get another tmobile contract. I will NOT, I repeat I will NOT do this again. At the end of my conversation I felt as if Tmobile had the upper hand over me. My easy solution is just to wait another 3 months and pay the 200.00 fee to cancel the service. | |
| Shawn | 4/13/11 |
| My husband deployed, I went into tmobile to cancel our lines and the lady faxed over a copy of his deployment papers but I was NOT told to send POA which I had suggested she do. She called customer care and they said they were not needed since there was a copy of his orders. I called to verify the lines were canceled but then was told the POA was needed and I would get credited for the lines still being on but would have to get the tmobile store to do it. Tmobile store told me that it would take an hour to post the POA and to call that evening to cancel the lines and also, they could not retro me the charges from the first time til present. So, I called the next day... no post. I got off the phone a few minutes ago and I'm beyond disgusted with this company! They told me that it will take 24-48 hours to post the POA but there are NO records at all from me having gone in there the first time. The only notes they showed was when I called and was told to go fax POA. I was also told that they deem the POA to be honest from 24-72 hours in addition to the posting for me to be able to cancel the lines; thus, I will have to pay for my lines up until they do this. This is absurd and a horrible way to treat customers; especially those in the military who are suppose to be granted cancelation upon these orders. The representative on the phone kept emphasizing that tmobile won't make the account retoractive per my submission of paperwork for which I did everything right. SHAME ON TMOBILE! A truly disgusted customer. | |
| Sue | 4/18/11 |
| First of all in the beginning of my time with t-mobile it was great. Now the service as well as the quality of the phones they are sending or selling to customers are so poor that it stinks. I had the sony ericson equinox phone was great in the beginning but got worse the more that sent a replacement the phone got worse. Since they have sent me a nokia 5230 nuron got it no instruction manual or how to use only a get started booklet. Called so many time customer service reps have told me they have had problems with the one. So WHY would they continue to send it to customers, Don't try calling to 611 or there 800 for you hardly ever get anyone when you do you are constantly repeating yourself for they are not paying any attention to what you are saying you say one thing and they repeat something else. In my days as a customer service rep that was not acceptable. How are they rated number one in customer service when for what I have gotten and friends of mine that have t-mobile they are at the bottom of the list for service. No one should have to be on hold for and hour before the phone is answered. | |
| H. Berberian | 4/20/11 |
| TMobile customers service does suck. I completely agree with the first complaint: I have an HTC HD2 and it is without a doubt the worst phone ever!!! bar none, it constantly freezes up and becomes unresponsive, after which i have to remove the battery to reboot, this is my 3rd phone every replacement phone they send is just as bad as the last! and the only options they provide at this time is another HD2 or the Moto cliq xt I don't see how the deem the Moto cliq as a comparable alternate to the HD2 and I surely don't want to have a 4th replacement of the HD2, only to have it do the same thing all over again. the HD2 should be removed from stock and not be offered for sale, and a comparable replacement should be offered for the aggravation and frustration any HD2 owner has experienced, this seems to be a major problem the HD2, and it will only end up costing more money to send multiple replacements of an inferior phone over and over rather then pull the model and send an acceptable replacement in its place~ I ALSO HAD AN HTC HD2 AND IT WAS THE WORST PHONE EVER! | |
| T-mobile has poor customer service | 4/8/11 |
| Do not purchase a Nokia flipphone. I bought one 7 months ago and the plastic hinge corner broke off rendering the phone inoperative. The Customer Servce rep only wanted to give me a free phone and extend my contract time. I will be terminating my contract with t-mobile ASAp and changing to SPRINT. The best way to demonstrate your dissatifaction is to refuse to do business with them and to let your family, and friend know as well. | |
| bill | 4/6/11 |
| they have had my defective phone for a month the last message they gave me was that I need to be patient that they would have some info for me in 16 days. worst company I have ever done business with. | |
| Jackie | 4/7/11 |
| My story is Ron B. all over again and then some. I just started service with T-mobile a week and a half ago. I have complained about the phone freezing and such just the same. But the icing on the cake was this morning when i had my phone in my lap, i stood up and not thinking dropped the phone on the carpet. When i picked it up, the screen completely shattered on it. I called of course and the gentlemen on the phone tells me "oh yeah you will be fine, you added the extended warranty to your plan, you will need to call this number (warranty dept) and they will ship you another one overnight and it wont cost you anything". HA HA HA!!!!! The warranty company then tells me that i have a $130.00 deductable i have to pay for the phone. WHAT?!!???!!! First of all the phone was free a week and a half ago, i have had nothing but problems with it since getting it and now it drops on the CARPET AND BREAKS and you tell me i have to pay $130.00 and get another phone just like it, only to have the same problems. I dont think so!! I dont care what it cost to cancel the service i will just because of first of all there poor quality on phones but also there customer service SUCKS!!!!! | |
| michelle | 4/2/11 |
| first of all I must say that tmobile sucks there phone reps are no good at all.. I purchased two phones in feb.. and made two payments ahead which would have left me allset until april, but no that wasnt the case now a week later tmobile is charging me another payment stating I never made my payments and services continue to be suspended and I have fax over all my receipts three times and they continue to say I never made the payments...so think about twice before going t-mobile | |
| Nick Pishos | 3/29/11 |
| The worst phone service ever and nine months of tmobile giving me the run around reps telling you different things they can't even keep their own story straight. Went thru three phones one new and two used and problem was worse and not being fixed now thet wanted to give a fourth used phone. I left and went to Verizon, guess what no more problems with anything. Excellent reception no matter where I was no droped calls, calls not being dropped or worst yet the phone just freezing up. Their reps reponse when you call remove battery and reboot. Lets not fix the problem. Now I fighting with them to waive my ETF. Seems their customer relations person gets a bonus on how many people they can say NO! to. Everthing goes to him not to the President of the company who should know what his employees are doing to his company. He needs to read all reviews people write not some subordinate who may relate to hime that all is fine. | |
| Glenda | 3/29/11 |
| T-Mobile absolutely sucks. I have been with them for about a year now. I pay for 1500 minutes and unlimited text messaging. In the year I have had the plan, I rarely if ever use the phone minutes not even coming close to going over the minutes until I met my boyfriend who is with AT&T. In one month I received a 522.00 phone bill from T-mobile who states too bad. I was told when I got the phones that the minutes would roll over. what a lie! All that whole year of not making any calls was a waste of my money and now I'm told there were never any roll over minutes. My boyfriend who is with AT&T has a bill for less than $120.00 for the same amount of minutes as I do (because we talked to each other during those minutes) and my bill is $522.00! T-Mobile had the nerve to tell me that they have the best plans around. lol Why is it then that my bf pays 120 for the same amount of minutes I'm paying 522.00 for? When I called T-Mobile they could care less and very rude. I spoke with a guy name Jimmy who was rude as hell and snotty. I do not recommend T-Mobile anymore. I plan on paying them off very slowly and will switch to AT&T. | |
| Loretta (Yemaneab) Plymale | 3/29/11 |
| I sent n a notice to T-Mobile about a bill that I had no choice but to write off, you exceped the letter and now all I want is to be left alone, BUT you all keep getting the credit callers to call, I am asking you once again to please stop this fullness that you have once again started up. The credit people stopped onmce they realize what I told them was true. Please stop and leave me alone. | |
| Edward Rice | 3/31/11 |
| I find you are a bunch of thieves as well as penny pinchers - your attitude towards long time customers leaves much to be desired~I expressed my concerns about losing my job and not being able to continue with my contact as well as AT&T buying out T-MOBILE and "customner care" representative Bruce DIDN'T CARE! I didn't sign a contract with AT&T it was with T-MOBILE I don't like the services provided by AT&T and now I find T-MOBILE is just as bad~! Our phones that drop calls constantly, the battery doesn't hold a charge, many times we can't get connected at all and find out that the phones we have are NO LONGER ON THE MARKET since it was determined to be a bad product - the problem was brought to T-MOBILE's attention several times but "CUSTOMER CARE" once again didn't care - losing my job is tramatic enough but now to get told by Corporate Customer Care (where is the customer care?) they won't do anything about reducing the termination fees on my contract (where is good customer relations) is a lot of bull - Sooner or later I will cancel my contract so YOUR CEOs don't get any more money from me for your lousy service, attitudes and poor customer relations | |
| Mia | 4/1/11 |
| I've been with T-Mobile for 8 months now, I was added to a friends line. I purchased a HTC Dash, HORRIBLE PHONE. The first phone had all sorts of problems and eventually stopped working. I went into the t mobile store they assured me I would get a "new" phone, well I've had the "new" phone a lil over a month now, and its messing up as well, can't text, can receive emails which is work related, and the scroll button does not work. When I took it back into the store today they said all they can do is send me out another phone, I asked will this one be new or refurbished, the rep said all our exchange phones are refurbished. Well I be D%^&!! So basically you are sending your customers someone else's junk. I told them this was unacceptable to me as a paying customer to keep going through this because of t mobile's defected phones. So I agreed to order another exchange phone, and what do you know, its on back order. The rep offers me a upgrade, I said ok, how much will it be, she says full price, how smart is she, its not a freaking upgrade if I have to pay full price. so the "customer loyalty" dept gets on the line trying to fast talk me with all these discounts that did not benefit me in no way..I can go on and on, but you get my drift!!!!! CANCELLING ASAP | |
| Stephie | 4/1/11 |
| I have been having problems with my MyTouch 4G since Nov. 10. I went from a Behold to this 4G and my service has been horrible since. Not to mention I have had new SIM Cards, a master reset, 3 MyTouch phones and a G2 in the last 4 months. My service has a distorted sound on certain calls and it drops calls. It seems like it is a glitch in the system. Their engineers were supposed to fix the problem and after they supposedly fixed the problem my phone continues to do the same things. They put another service ticket in over a week ago and the promising customer service rep has yet to return my call. I have now reported them to BBB and will be calling corporate. | |
| Suzan Khan | 3/29/11 |
| My phone stopped working T Mobile sent a refurbished phone as replacement with a prepaid ups slip to send the defective phone back, I returned the phone on 02/15/2011. They claimed they did not receive the defective phone and they have no way in tracking the package and will not do it. Their customer service is useless. They refuse to listen or dom any thing about the issue. They are charging $350.00 and has diconnected my service. I cannot go to another provider because they are charging me a $1000.00 to get out my contract. I am a mortgage loan officer and I need the phone for work, I am the sole provider for my family my husband is unemployed | |
| Ashley | 3/28/11 |
| I recently canceled my acct with tmobile. I was on a flexpay contract for almost 2 years and called in to get a contract (as one had been promised to me after 6m) I was told i was eligible and to go to the nearest location to pick out my phones and plan. So i went only to be told i could not get a contract. I went home and called in to find out why they denied me in the store, they told me it was a mistake and to drive back to they store. So once again i drove back to the store and once again they said they would not give me a contract. So while in the store i called back and they rep on the phone was telling me i was able to while the rep in front of me was saying i was not. So i put him on the phone and waited about 30 min. When the man hung up the phone he looked at me and rudely told me there was no way i was getting a contract. I informed him i had been with them for 22m and was told when i first joined i would be able to get a contract after 6m. He then told me i would need to call in and cancel my acct so he could run my credit again. I told him i was going to cancel my acct and repay activation fee's just so he could run my credit. When i told them never mind i'll just go to another company he told me to go ahead. So needless to say i went to sprint. Now my ongoing issue with them is getting my refund. I had payed my bill on feb 7(the day it was due) and canceled my acct on feb 14. I paid 124.03 so i should be credited a back for 93 right? I have called in several times and been hung up on, refused a supervisor and even told they dont owe me anything. So needless to say i will be seeking legal council. I dont car if its $500 or $5 that is money that is owed to me! Now if it was me that owed them im sure there would be no problems! Horrible company, if your thinking about getting them DONT! | |
| awful | 3/28/11 |
| t mobile is the worst service to get the reps do not know what they are doing and i had a t mobile phone 5 days returned it and still have not received my refund they do not send refunds back and switch you frpm rep to reps | |
| Pissed off | 3/27/11 |
| I have had 4 sony Equinox phones. Every time I call in I sit on hold for at least 20 mins and then if you can understand them they want you to troubleshoot the phone again and/or call them from another number. When does this B.S end | |
| irmae | 3/17/11 |
| Two hours waiting for a representative to answer the telephone!!! yesterday I waited 1 hour 25 minutes, and nobody answer my call. DO NOT USE T-MOBILE. | |
| Ric U | 3/17/11 |
This is the worst company out there waiting for a customer service is more than 2 hours!!! | |
| Bill D, | 3/18/11 |
| This used to be a GREAT company. Now they are as bad if not worse then the others. I ordered a prepaid broadband stick for my laptop. It came in today. When i tried to activate it using the phone number they provided it asked for my phone number, which I have no phone with Tmobile. I am now on hold for believe it or not 18 phone calls not including transers and still nobody can get this stick for my laptop activated, what a mess this company has become. This should have been one phone number, enter activation code they provided on SIM, end of story. But I believe the end of story will be my sending it back. | |
| Shreeve | 3/18/11 |
| Worst service ever when it comes to asking them to do something for the customer. Been a loyal customer for 2 plus years, then come to find out we can get two phones cheaper than the one we are paying for so we shut off the plan and ask to get the money back that we have paid for the month. They tell us no problem and the 64.38 will be in our mail box in a couple weeks. Well those weeks come and go and nothing, after 5 more calls to customer service and finally asking for a supervisor, the supervisor tells us nothing was ever processed (this being a month later) and so she processes the request and she tells us that we will have the check in the mail in 4-8 days, that would have been march 9th of 2011, it comes and goes and nothing, we go back in the store and they tell us it had been denied, because it was two days into the monthly cycle they would not refund the money, I'm not sure what the rest of you think about it, but if you pay ahead of time for something for a month and only use two days, you should be getting a refund of the remaining balance left over which is all we want, GIVE US OUR MONEY BACK. | |
EN  | 3/20/11 |
| I've had T-Mobile for 3 years now. I've also had Sprint, and At&t/Cingular. So far, t-mobile is the best. I always get through right away to customer care rep on the rare occasion I do need to speak to a rep. I have never had a problem that wasn't immediately fixed. I think that most of the complainers on here are just that, complainers. They complain about anything and EVERYTHING. They don't want fair treatment, they want "special" treatment. Break your contract? Of course there's an ETF. Don't pay your bill on time? Yes, your service will be suspended. Lose your phone? You will have to buy a new one (just like anything else). Some of these people on here do not seem the brightest. They probably don't understand their contracts and that T-Mobile is a FOR PROFIT company. These complainers take up too much company time and resources and therefore get put on some blacklist that takes them an hour to reach anyone. T-Mobile has millions of satisfied customers, and relatively few problem customers. Unfortunately, it's the unsatisfied ones that are the most "vocal". | |
| poorest service | 3/21/11 |
| I was with T-mobile from 2008 and the service technically ok, except there was no reception in several corners of our house. On March 16 i decided to switch from our Family Plan with two lines to two Prepaid plans as we never used our minutes even 50%. The rep who was supposed to do it did it but FOR ONE LINE ONLY. I was sure that everything was done correctly - went online to refill my new prepaid accounts but found that only one line became Prepaid, the ohter one was not. The system then automatically suspended my line which was left. I was talking to various reps _ but they all seemed to be Indian people (from India to be precise) - it took a lot of time but some of them just could not understand the issue. May be they have to learn "proper" answer and use them only. All what they were saying that my account was suspended for non-payment - but it could not be as 1/ my other line was successfully transferred and working; 2/ there were still 84 cents on my account to use. I will probably write to their corporate office, but now after reading all theses complaints i will most likely try to switch to another company. | |
| Dawn M Valenti | 3/22/11 |
| My cell phone service is with T mobile & I have been a customer with them for 6 years now.I brought a "new G1 phone from them and I have had to have that hone replaced several.When replacing your phone they send you refurbished phones in exchange for your phone I had 2 of them replaced with in 2 days and a total of about 4 0r 5 replaced with in a year all because they has been something wrong with the refurbished phones.So here is my problem I didn't send 2 of the phones they sent me with in 2 days of them freezing up on me with in 30 days and now I am being charged a restocking fee of $340 per phone even thou they got the phones back.And there are no exceptions to their rules..And it don't matter that they have the phones back and it don't matter that they inconvenienced me by them sending me refurbished phones I still have to pay this money or they will shut my phone off.This is unfair because #1 if you buy a new phone and they have to replace it it should be replaced with a new phone not a refurbished phone. And #2 They should not be charging a restocking fee if they get the phones back.. Thank you | |
| Allan Gregg | 3/22/11 |
| I have been a loyal T-Mobile customer since 2005 but unfortunately, your policy of charging for calls that I could not possibly have made, caused me to cancel my service last month. I spoke to a T-Mobile agent to try to get the false charges removed, but he was no help. I told him that I would like to cancel my cell phone contract and he had no comment. I have paid for all the calls that I actually made and I sent letters along with my payment explaining the situation. All I have received in return is a notice stating that if I did not pay the $67.20 immediately, T-Mobile would turn the account over to a collection agency. I have tried to call but can only get an automated answering program that will not connect me to a live person. In frustration, I have sent a complaint to the Attorney General for the State of Washington. I will continue to complain and to expose your unfair billing practices until you remove the erroneous charges from my bill. You can look at my records to see that over the past 6 years, I have always paid my bills. However, I will not pay for calls that I did not make. | |
| arvey | 3/23/11 |
| T mobile is a bunch of lying ghetto people. Rude and not professional at all. | |
| Very Upset | 3/24/11 |
| I have been with T-mobile for only a year and already ready to sue them!!!! T-Mobile took money from my account without my authorization. Called Customer Service to get my money refunded and was told that I authorized the payment. Asked for a supervisor since I was not getting anywhere with the employee. Get this....the supervisor was defending the rep that LIED!!!! OMG!!! Advised the suprevisor that I was going to contact Corporate office, the supervisor told me NOT to call corporate office cause it won't do any good. They will just send you back to me. How arrogant. However, I did state to the supervisor that if my account was not credited, I will seek legal actions and have the phone records pulled to support my case. They WILL owe more than just the NSF charge. I will seek for financial & emotional distress. If anyone has been bluntly abused or had money taken without your authorization, by all means file against T-mobile. I know I am. Iw ill not stop until everyone knows how T-Mobile steals from their own customers. Not to mention their phone service sucks too!! | |
| Bye Bye | 3/15/11 |
| THE MOST ANNOYING THING ABOUT DEALING WITH THIS COMPANY IS THAT THEY OUTSOURCE THE CUSTOMER SERVICE TO SOME FORIEGN COUNTRY. TMobile is paid in US dollars and needs to have US representatives. I pray they are sanctioned by the US for doing business here and outsourcing the jobs from the US to a substandard country so they can make even more money off of us. To add insult to injury the service SUCKS AND THE REPS ARE INCOMPITENT. BYE BYE TMOBILE! A WHEATLEY | |
| Joanne C. | 3/12/11 |
| Seems T-Mobile can not deliver a phone when promised ---they can debit you account right on schedule but get them to follow through on what they promise and you are asking too much....GO ANYWHERE ELSE DON'T GET INVOLVED IN CONTRACT WITH T-Mobile or you will reget it! Even if the rates seem cheap - you get what you pay for! | |
| Julie J | 3/13/11 |
| I have been a Tmobile customer for 7yrs and now i trully hate being a customer.. Seems a though customer svc has been out sourced and now your onld hold for a rep for over 45mins and sometimes your even hung up on. The Reps cant answer questions that you need answered. They know nothing about the plans and what makes matters worst they screwed up my bill showing that i owe over 1k when my bill has always been 250.. I been on the phone for a week now trying to get this resolved and no one can helpme.. I need someone who speaks english and understand the products. Tmobile will lose losts of customers with this kind of service.. | |
| Christi | 3/13/11 |
| Well by the sounds of it I'm not the only one dealing with this company. This is the worst company out there. I definitely do not recommend this company! Had my Optimus T for four months. It's been malfunctioning since I've had it! Now it's completely broken and it's on backorder conveniently! They told me that I could get a loner until it comes in. Went to store to get loner and they told me I have to pay $50 to get one. Yes I have to pay because their phone broke. Worst customer service out there, they give you psycho babel, to try and please you, leave you on hold forever, and After spending at least $500 in the past four months they tell me they can only give me $10 toward my account. Absolutely worst cell phone provider out there. Service is poor and obviously equipment and customer service is ob-sered!! Do not go through this company!! | |
| lalo | 3/7/11 |
| customer service sucks, they dont call you back, they keep losing information i give them and then say they never got it...this is crazy!!! | |
| alexander urban | 3/9/11 |
| to corporate hq I want to explain what happened when I bought my mytouch I was told that my voice mails will not be deleted. A couple of days later I lost a very important voicemail that I had been saving on my old phone since august 2010. I needed the voicemail to prove my case at a court hearing. I was very upset and cust serv said that I must have accidently deleted it, I donot believe I did, but, I asked how can that be prevented in the future. She told me she can load app visual voicemail to my phone and once a message is in visual voicemail it cannot be deleted unless I delete. It will not auto delete. I said fine that sounds like it would solve my problem and it seemed to be working. Last week I had a problem with the phone. An error message came up which said visual voicemail This phone is associated with a different account and all voicemails will be deleted. with an OK button to press. I didnot press the button as I again had very important voicemails I was saving. After a number of calls they were able to fix phone overthe phone connection, but, when I when to voicemail all the voicemails I had been saving were deleted. Again these voicemail were important to my court case putting me in jeopardy of proving my case. They now told me that the voicemails are only saved for 45 days not until I decide to delete them. Now I am extremely upset as I it actually only has saved the last 15 days or so not 45 days so it is obvious that error message did something to my voicemails Spoke to supervisor who told me nothing can be done to retrieve these voicemails. Even the supervisor couldnt tell me how to save my messages and I feel I have been misled by your reps. I need the truth about voicemail retrieval can it be done I feel it can but t-mobile is refusing. And it was t-mobile fault that I lost thes voicemails they should at least make an attempt to retrieve them. I still donot know how to save my voicemails on visual voicemail. Please investigate and get back to me. Thanks, Al Urban cell# 954-895-5427 | |
| Tammy | 3/4/11 |
| I have been with t-mobile for years and all of a sudden the customer service sucks. You are on hold for more than and hour. The longest I was on hold was and hour and 45 minutes before I got frustrated and hung up. People are having so many issues and are unable to solve for the fact that customer service DOES NOT pick up the calls. But as soon as we are ready to leave you are quick to say there will be a $200 fee for each line. How do you expect us to keep our end as customers and t-mobile is not keping up their code of conduct. Once contract is over so is my money with t-mobile. | |
| annonymous | 3/6/11 |
| Worse customer service ever. period. | |
| Vergie | 3/2/11 |
| I purchased a HTC 8 months ago the phone stopped working. After an hour plus phone call trying to troubleshoot the phone still not working. The rep informed me the HCT were one of the newest devices and they were not manufactured as well as they should have been. Never once was the offer made to replace the phone. I enede up purchasing a new phone. Unfortunately I'm still payinf for a device that does not work. Peace of crap and no effort made by T-Mobile to rectify the issue. In addition to that I have been a cusomer for more than 10 YEARS!!!!! | |
| Illinois Pathetic Phone Service | 2/25/11 |
| I have been with T-mobile for 4years now. Just switched over to a family plan to add my brother on to the phone plan with me in September 2010 everything was fine. Then the following month in October 2010 I bought a new phone for myself all was fine. About a week later I started having many problems with the network and service. It’s been an ongoing event between both phones. Never being able to make or receive calls or even text messages. In case of an emergency I had no service. They sent me a new phone still had the same problems with T-Mobile. I found this to be on going to long with many calls to Customer Servos and sending out people to fix what was going on and even a ticket number was crated before Christmas of 2010. Did not get a phone call till January 26th 2011 saying all should be working fine. It did for like two weeks and back to the same problems. I was very upset at this point since the last call I made to Customer Servos I was on hold for an hour to speak to someone. I final got mad at told them to cancel my account and then they keeps switching me to other people trying to convince me to stay with them NO WAY…. After this experience with T-Mobile I will never use them as a phone carrier again…. Along with my other family member and friends are all canceling and going over to Verizon Wireless at least they have a better network and let alone Service. What the point in paying so much money and not be able to make a phone call or even sent a text. | |
| SB | 2/15/11 |
| I MADE A PAYMENT TO ANOTHER TMOBILE CUSTOMER'S ACCOUNT. THE REPRESENTATIVE TOOK OUT MORE THAN WHAT WAS SUPPOSE BE TAKEN($70.00), THEY TOOK $170.00 FROM MY BANK ACCOUNT. I WAS DOING THE CUSTOMER A FAVOR BY DOING THIS. THE REP EVEN ADMITTED THAT IT WAS A MISTAKE HE HAD MADE. I CALLED BACK TO SPEAK WITH SOMEONE TO GET MY REFUND BACK ONTO MY CARD OF $100.11. I JUST GOT A BUNCH OF RUN-AROUNDS. I WAS TOLD THE NEXT THE SAME THING. THEY PRETTY MUCH GUARENTEED ME A REFUND IN 3-4 DAYS. I HAD TO CALL BACK TO MAKE SURE THE REFUND REQUEST HAD BEEN MADE. I REC'V NO CONFIRMATION THAT THIS WAS DONE. HAD I NOT CALLED I WOLD HAVE NEVER KNOWN, THAT THE REQUEST FOR REFUND WAS NOT APPROVED. BUT IT'S MY MONEY. THE EXCUSE WAS THAT IF THEY REFUNDED THE MONEY, THEN IT WOULD CAUSE THE ACOUNT TO GO INTO A NEGATIVE. THIS OF COURSE IS NOT MY PROBLEM. I CALL BACK AGAIN TO MAKE SURE IT WAS DONE, AGAIN, THE RUN-AROUNDS. ANOTHER REQUEST GOES IN, BUT IT'S NOT CERTAIN THAT THERE WILL BE A REFUND. THIS IS NOW DAY 4. I AM SO PISSED RIGHT NOW. THIS IS NOT THEIR MONEY.IF THE ACCOUNT HAS TO GO BACK INTO A NEGATIVE, THEN SO BE IT. THEY ARE A BUNCH OF LIARS. WHEN I ASK FOR A NUMBER TO CONTACT THE REFUND DEPARTMENT, I WAS TOLD THAT THEY CAN'T GIVE IT OUT, IT'S AN INTERNAL EMAIL. THIS IS BULL. EITHER THEY GIVE BACK MY $100.11 OR THEY WILL BE PAYING BACK MORE THAN THAT AFTER THEY ARE SUED. | |
| J | 2/15/11 |
| On a different note>>>>>>>>WTF is Jessica Garner & why am I being plagued with her collection calls? It's being going on for over a year, sometimes a couple a day. I even changed my phone number & after a month they found me again. Today's call said she worked for T-Mobile.....Guess I'll have to go the lawyer route after all. This can't go on. I'm not Jessica Garner, will NEVER be Jessica Garner & do not want her collection calls!!! | |
| Nichole | 2/16/11 |
| I purchased defective phone from a T-Mobile store in PA in June 2010. I called customer service and was told to return phone to them. upon my shipping the phone back to them, 3 independent people verified phone was not damaged when it left here. shipped phone back to t-mobile and now they charge me $240.00 for returning damaged phone. claimed phone had internal damage. rep Elizabeth # 0653407 refused to provide me with a copy of damage report, refused to offer any compromise, refused to file damage claim with UPS, refused to note account that i was disputing charges, refused to provide with contact info for employee who processed phone, was rude, was arrogant, was demeaning, and was not willing to offer me another supervisor as she said it was a legit charge. She said i have to pay it or else leave t-mobile. she refused to note the account that i was disputing the charge and said if i was gonna file a BBB complaint that she could no longer talk to me. She refused to give me the legal address to send a certified letter to. Laura, a supervisor is supposed to contact me and try and resolve issue. no phone call came about. T-mobile provided me with horrible service, dropped calls, missing voicemails, roaming issues, NO picture texts go through even though i PAY FOR PREMIUM TEXT SERVICE, no coverage in my own home, no coverage at my job's home office, and overall horrible customer service. T-mobile claims charges are valid and i dispute said charges and demand strict proof of such statements and a detailed copy of my account notes. | |
| camdiffy | 2/16/11 |
| T-Mobile sucks donkey balls f++++ them they stole my money......THEY STOLE MY MONEY FROM MY BANK ACCOUNT I DONT HAVE A CONTRACT SO HOW THE HELL DO I GET CHARGED IF I DIDNT USE THEIR SERVICES I CANCELED THE PHONE IN JANUARY AND THEY CHARGED ME FOR FEBUARY SO WTF I GET A CHARGE FOR IF I CANCELLED IT IN JANUARY...... | |
| Ron Robinson | 2/17/11 |
| We moved from Verizon to T-Mobile in January 2011. The folks at the retail store were helpful and during January the customer service folks were also. We have two expensive phones and an expensive contract for unlimited service, intend to use the phones outside the US when traveling and have had no complaints until now. I have called customer service 6 times now over the last 2 weeks to get answers to typical questions I have and which are not answered on the website. While customer service was reasonably quick during January, something has happened. On those occasions I was on hold for anywhere from 15 -30 minutes without response on the first 5 attempts. On the last attempt, I stayed on the phone for 36 minutes before someone came on to assist. The party did not seem to understand my simple question and put me back on hold for another 5 minutes. What's up? | |
| marty lee | 2/19/11 |
| i have been with tmobile for two years and there phones aer junk there customer servers sucks and there phones suck i had three phones and had nothing but problems i have a htc hd2 for two weeks and it quit letting me text and make calls the same thing happened to my samsung highlite i ready to move to a new company hope other pople do too!! | |
| john cote | 2/19/11 |
| I would use payphones before I would go back to t-mobile. I called them on tuesday to tell them I would send a check the next day, which I did. Granted, the payment was slightly overdue, but I've been with them for many years and have paid them thousands of dollars during that time. On Saturday my phone(and my wife's)were disconnected. They refused to reconnect my service unless I paid by credit card by phone. I informed them that I no longer would no longer be needing their services. It will cost me some money to sever the contract, but it is well worth it. This wasn't the first problem. t-mobile sucks. | |
| Karen | 2/20/11 |
| T Mobile should immediately STOP building cell phones towers in residential neighborhoods | |
| Lynda Dexter | 2/12/11 |
| I have a problem with my Account. I recently switched to Sprint. I called to ask about my deposit. My husband and I got t-mobile in 2004. We BOTH paid deposits. In 2005 we merged the two account to one. But did not check on deposit since we both still had the phones. Now we are being told that there is no record of a deposit paid by me and that my husbands account is in archives and can not be accessed by a supervisor. My account does not show how much I paid to start my account only the next bill (how convenient) I am also told that unless you specifically ask for your deposit you will not get it back (again how convenient) | |
| Ed | 2/4/11 |
| Spoke to Jason at Corporate office and have spoken to NUMEROUS customer service reps and supposed managers. They have all lied to me in some way shape or form. No one seems to care the their customer service reps promise things and then don't follow thru to make sure the customer is happy. Sylvia promised that she would adjust my bill down to the low 70s until November then it would go back to the $79. She didn't make notes on my account and since SHE didn't make notes no one will honor her lie. This company is one of the worse to deal with in customer service. When people start cancelling their plans and going with other companies like Sprint for $69.99 - they will learn you can't treat customers the way they have and keep them. | |
| Marilyn Phillips | 2/4/11 |
| I have been trying for 4 months to get a hold of the corporate office, but can not get in touch with anyone, except the people overseas that T Mobile hires to answer their customers in United States. They out source their services over seas, which is their number one mistake. I am tired of the LIES THAT I GET FROM THEIR PHONE CUSTOMER SERVICE, I AM ALSO TIRED OF SPEAKING WITH FOREIGNERS. IF I WANTED TO DEAL WITH THESE PEOPLE I WOULD GO AND LIVE IN THEIR COUNTRY. I WANT MY DAMN ACCOUNT FIXED AND MONEY REFUNDED TO ME. WHY ARE YOU CORPORATE PEOPLE NOT WILLING TO DEAL WITH THE AMERICANS. I TAKE IT THAT YOU TOO DO NOT LIVE IN OUR COUNTRY. YOU DO NOT MIND TAKING OUR MONEY EACH MONTH, BUT YOU DO NOT WANT TO TAKE CARE OF YOUR CUSTOMERS. YOU SUCK AS A CORPORATION AND I DO BELIEVE YOU ARE SPINELESS EVERYONE OF YOU. THANK YOU, Marilyn / Katy, Texas | |
| Marilyn Phillips | 2/4/11 |
| Well I wrote a complaint message but I see it didn't get posted. T Mobile and their support staff even at their headquarters are liars and do not help or care about their customers. I was supposely sent blackberry replacement phone which I never got and my phone was under warranty but that phone was never used and now tmobile is charging me for a phone that i never used. They will not replace their mistake either. So guess this message won't get posted either. I agree they are just thieves and liars | |
| Elizabeth | 2/4/11 |
| Well I see that none of my complaints got posted PAR FOR THE COURSE. Well just know that T Mobile sucks at Customer Service and satisfication. They have charged me for two phones that have had to be replaced 4 times. Gravity 3 and also new Blackberry. They were returned and then they claim they never got them. U.P.S. confirmed that they received them, however, T-Mobile still claim they didn't. One way to charge a customer for crappy phones and service.All of their customer service reps are in other countries,because labor is cheaper there. Here in Houston Texas and surrounding small towns, you can't hardly find one person that actually speaks English, 99% of them are hispanic that live here,work here,go to school here, live on welfare but yet they can not communicate with Normal Black or White people. So if you can't speak spanish you are out of luck getting any assistance. One hispanic person claimed he did not get his phone, and they took his word for it, because the store clerk said he would make sure he got the phone and then he upgraded him to the brand new blackberry with the cheapest rate and got 4g. So wasn't that nice of him, I get screwed on 2 phones and I pay my account every month on time and without fail, but yet I try to get credit for what I returned back to them. TMobile Corporate Office and officers are Liars and Thieves. I have been doing all of their survey's through the state and all of their stores are the same, No speak English and they screw their customers..Sure this complaint wont make it online either. What's wrong T Mobile, don't want your customers to know the real truth!!! | |
| New Jersey | 2/5/11 |
| im Tmobile customer for 6years! i got blackberry and yesterday i tried to put the new version from 4.6 to 5.0 with bb technical support on the phone and we did the webex on the pc, i was in the phone on the clock from 2:30pm till 11:30 at night straight, aroung 7 at night some guy that i was doing the webex told me to do some stuffs on the app loader but guess what he took all the spftware from my bb, the webex is when u join somebody else pc, anyway the phone stop working of course cant work witout the software and i got error message on the phone saying reload software and no one on bb technical support knows how to put the software back on my phone=( i was crying on the phone! the 6 person told me that was gonna send me another phone, but no i got wait and i had to pay for shipping but im not paying for shipping, is not my fault, the phone was fine before, he did and he didnt know how to fix so he sent me to somebody else. I got 3 lines with tmobile, im nottt stay with tmobile for too long, only bc at the a**hol* i got stay witout at phone for 7days now! besides that the service is great, i never had problem with the service and thats the first time i had problem with tmobile. PS: i was reading the other comments about Tiffany, yeah the girl Tiffany is very RUDE, cant wait to get her next time onthe phone, i asked for the manager and she told me we dont got manager lmao, por litle girl got go back to the farm! | |
| @Nicki | 2/5/11 |
| i never had problem all those years till yesterday! My service is great, customer service is fine if u dont get Tiffany on the phone lol. Like i said besides that problem about yesterday from bb techinical support the guy mess up my phone and took all the software from my bb.now i got wait for another bb=( | |
| Alex Simpson | 2/7/11 |
| T-moble is the worst company ever, they have no idea of what customer service is and I have had it with them. The customer service representatives are morons and when you try to talk to them all they do is keep repeating their stupid script, they are like robots. I can't get anything taken care of and the "customer service" representatives are rude and give you attitude, who are these people, how is this company still around? My problems started with the first phone I ever had three years ago which was the htc g-1. That phone was horrible, it froze up all the time, screen was unresponsive, forced closed applications constantly and could not hear people clearly. So what did T-moble do? They sent me a replacement G-1, what was the result of that, same F-ing problems. So I called T-moble up again and they sent me a cliq, worst phone ever. The phones screen would become unresponsive or if I would try and select one thing it would select something else, the phone would freeze up especially when running browser and I could not do anything but shut the phone off. In addition, as if that was not enough, the phone screen would constantly go black when ever I touched the screen and then the only other option would be to shut it off. In addition options would not work like volume or I could not open applications. I called T-moble and they told me that a lot of the problems that I was experiencing would be resolved with the motorola update, which they said would be out within the month after I got the phone, it did not come out until a year later, which made the phone worse. How do you call this a replacement phone, their customer service sucks, it's like their attitude is like, well we already have them in a contract and they won't cancel cuz they will have to pay the 200 dollar early termination fee, so we can just treat them like shit. Not to mention that the reason they even have the early termination fee is so they can offer good, discounted prices on phones for signing a contact so that they know that they will make the money back, how can they justify someone paying this when the phone they received multiple times does not even work, I will just send the piece of shit phone back and cancel with no charge. So earlier in december I stopped receiving service on my phone and before that no internet which I pay for. They told me that there was an outage in my area and that the problem would be resolved shortly. So I waited, and waited, and waited, and nothing. I called them back and they said that I should wait a few more day. So this went on for another month,until finally I got them to comp me 70 bucks which is bullshit for all the fucking shit I went through, the hassle and inconvenience of not having a phone and having to call them over and over. I have spent at least 3 hours a week on the phone with t-moble for the past 2 months and frankly I will not deal with this bullshit anymore, the customer service representatives are fucking morons and the company is shit. Everytime you call and try to get something does they just keep on reading you the same fucking script, we have to follow certain steps to get this problem resolved which is, turn the phone off, do a master reset blah blah blah, which never fucking works, if it didn't work the other 50 times, why is it going to work now! So they sent me a new phone this month, same fucking shit, sent me a new phone, same fucking shit only this phone doesn't work at all. I am tired of fucking going down to ups store and sending the phones back, and not having a phone in the process. When I try and talk to a customer service supervisor, just like the other person mentioned, they are somehow never around. I called them up again and they won't even transfer me to tech support until they go through the basic steps of master resetting the phone, fucking pissed off I want to go through the phone and hit the fucking person on the other line. I have had it, I am calling the fcc and filing a complaint, and calling the BBB as well, and I am going to get other people who have the same problem to get together and take action on this company, they are a fraud. | |
| maritza | 2/8/11 |
| I have been with tmobile since 2006 really never had any serious issuess. But the phone wait time to speak to a representative is ridiculous, way too long 45-60 min wait, then it takes about another 45 min to have what u needed taken care of. with the exception that you get a english speaking person from the USA. Tmobile needs to do something about this. We should only deal with american speaking people especially when we purchase our phones in America. Tmobile should stop out sourcing their business!!!! | |
| handy stevins | 2/10/11 |
| my question is if i dont pay for my phone bill and i have a flex account with t-mobile does it effect my credit or is the phone done it will not effect anything????????? | |
| Pamela Cecala | 2/1/11 |
| Tmobile is absolutely horrible............... The customer care 611 # they claim is helpful, is not.... They lie, & steel..... Check your monthly bills, cause the always increase in tmobile's favor | |
| Tami | 2/1/11 |
| I think we all need to get together and bring a civil suit against them. I have been trying to get them to fix my bill since oct. of last year. I paid over 300.00 for a click, then 13 days later returned it because it was faulty, got the htc had to pay another 267.00 for that, 3 days later i returned it and got the vibrant and paid another 257.00 for that. so in a grand total i spent over 800.00 on a 370.00 phone. they are now telling me that in order to turn back on my pre paid service it will cost me 175.00 not the 98.00 my bill is supposed to be. Celluar south or better yet att here i come! | |
| SK | 1/17/11 |
| T Mobile is the worst telephone company!! Im not even going to go over my problems with this company! to anybody thats even thinking about signing up with t mobile. WARNING: STAY AWAY! THEY WILL ROB YOU. THEY WANT THEIR CUSTOMERS TO BE LOYAL AND YET THEY HAVE NO LOYALTY TO THEIR CUSTOMERS OR COURTESY!! I AM UNFORTUNATELY STILL A TMOBILE CUSTOMER AND CANNOT WAIT UNTIL MY CONTRACT IS UP!! T MOBILE AND ITS CEO'S CAN KISS MY ASS!! | |
| SK | 1/17/11 |
| @NICKI GOOD FOR YOU. WHEN YOU ENCOUNTER A PROBLEM YOU WILL KNOW WHAT EVERYONES PROBLEM IS. READ THEIR POST AND THEN U WILL KNOW WHAT THE PROBLEM IS. YOU PROBABLY WORK FOR T MOBILE, THATS WHY U DONT HAVE A PROBLEM AND LOVE THE SERVICE SO MUCH. GRANTED I DID HAVE A NICE PHONE THAT I LOVED TO DEATH, BUT THAT HAS NOTHING TO DO WITH SERVICE/CUSTOMER SERVICE. | |
| Stacey | 1/19/11 |
| Tmobile has the Worst Customer Service Ever!!!!!!! I recently renewed my contract for another 2 yrs upgrading from a G1 to a htc hc7. I changed to unlimited talk, text, web and every month they take extra money from my flex account for these services. 1st they were taking money for my text messaging. I called & THEY SENT ME BACK TO THE STORE & I had that fixed. Now they are taking money for my talk time. I was on hold for 3 hrs to get this problem fixed and still no results. Again they sent me BACK TO THE STORE. I talk to 2 representatives, Cody and David which had to be excalated to management Karen S. Then to her manager Michael S which was very, very rude and left me on hold again then finally disconnected me because i asked to speak to his superior in charge. I told representative to CANCEL my service. Ive been a faithful customer for over 2yrs and the service is getting worst. I went from AT&T to TMOBILE thinking that the service would be better but i was sadfully wrong. Where can i go for results? DOES ANYBODY NO????!!!!!!!!!!! | |
| Xtmobile cust JD | 1/19/11 |
| It's a great day at tmobile I guess if you work there. I think I've been with tmobile about 5 or 6 years. It seems as though every 4 months I've needed to contact tmobile. I'd say 20% of the time I was satisfied with the service. With that said Anytime I would state anything contradictory to what they were telling me it turned into an intant lack of service. Not to mention wait times and disconnects after explaining your issues. So 80% of the time I was left Fuming. I'm tired of companies acting like there doing you a favor. I have never complained on a blog before and I hope I never feel so inclined to do so again. IT IS tmobils POLICY TO RECORD ALL PHONE CALLS RECIEVED BY CUSTOMER CARE, IF YOU TELL THEM THAT YOU ARE ALSO RECORDING THE CALL THEY SAY IT IS tmobiles POLICY TO DISCONNECT UNLESS YOU CEASE RECORDING. This speaks volumes in and of itself. I am now calling to terminate my missory with tmobile. Good Luck & God Bless. | |
| yup | 1/20/11 |
| I sent the link to this page to the ceo of t- mobile's facebook. im not sure what itll do but we shall c | |
| stan morgan | 1/20/11 |
| Been with T-mobile 12 straight years.Back when they where Voice Stream. I knew I was going to be late on a bill. I called and told them I was going to be and they said no-problem. They had a date when I was going to pay. They disconnected my phone on a very important day. After 12 straight years, for a lousy $62. I don't call that a way to do business. | |
| unhappy,upset and leaving | 1/22/11 |
| i am tired of calling trying to speak with superv...and get no where...or better yet be told something.. and its wrong info and the cust gets charged for it...I have been a good cust with cell phone and air card, well my contract is over..yea..oh did i mention i just purchased a new phone at the toon of $500 dollars..and its not worth | |
| Nikki | 1/22/11 |
| T-Mobile is one of the worst cell phone companies. Customer Service is WORTHLESS & that's giving them too much credit. | |
| Emily Blanton | 1/22/11 |
| yes this is the shitting service i have ever had. no one is helpful all they want to do is replace your phone with another shitting phone with the same problems. then they want to charge you shipping even though you have a manufactors warranty; i was even kicked out of a t mobile store today just bc i was trying to save a man from signing a contract with them and having to go through the same missery i am going through. by the way alot of companys now offer no contract plan however you have to ask about them and the only thing you have to do is purchase your own phone; and trust me that is much better route than being binded by a contract. | |
| Mel T. | 1/27/11 |
| I just want to add my two cents into this reply. I guess I am not alone. I have been experiencing so many problems with my Sidekick LX 2009. For over a month now I have not got any calls which alert me that there is a caller. I missed so many phone calls, I cannot even explain what they were and most of them go directly to my voice mail. I forgot to say that when I stare at the screen, I can observe a caller for about two seconds. What am I supposed to do, stare at the screen all the time? NOT! I have been on the support line so many times and all T-mobile does is to shift me here and there. OH, yes I forgot to mention that they have already sent me three phones and only have seven days to ship the faulty one back or else they will charge it to me. For the third time I told them I am sorely frustrated and I no longer want the Sidekick. Prior to a month ago, my phone always rang. Now, it never does. You can't tell me that after I received three phones which are supposedly set to factory default, that the ringer does not work each and every time??? Even at home, support helped me do a master reset to factory conditions and still no ring!!! I have never heard of such thing. Every phone I owned in the past always rang. Quite a number of calls were answered in broken English. I asked T-mobile to please send me a different phone which is comparable to the sidekick but has a windows data system. Oh yes, they said, I would have to pay for another phone. Oh hell, I told them that I want a different phone and not have to pay an additional charge. The sidekick I have cost me $400.00. Now for the month I have not received any calls, the monthly charge should be waived as well. I asked to talk to a supervisor named Robert who has no last name. He was supposed to call me two hours ago. Not yet, have I received a telephone call from him. I guess one other person who made a comment also said that there must be many Roberts. I bet many of the service personnel I have talked to don't give their real names anyway. So, I asked Robert where I can reach him directly. Oh no, he said, I cannot be reached and I have to call you. I have never have talked to a supervisor who doesn't have an extension or direct line. So, how can he be a supervisor? What happened T-Mobile of the great service you previously had. I have been with you for four years and never had I experienced such a run-around. In the past they have said to me that I am a valued customer (of course, as long as I pay my bill) When I asked for Sidekick support for technical reasons, they were always there. Now when I want to talk to someone who is in customer support, I surely get pushed here and there. Not only that, I always have to repeat myself time after time until my throat dried up and can't talk any more. I hope I made my frustrations clear and now I think I will have to resort to a direct letter to the President of T-mobile headquarters which I will send as a registered letter and hopefully I will get a reply. Maybe he doesn't realize what is going on and how the consumer is treated. That is what custom supports needs is a shake up. As far as I can see, this is a corporate site; hopefully. I really hope the President of T-Mobile reads this and with all the other complaints, acts on solving this problem. As far as I can tell, there are only complaints here, nothing solved. Actually no replies by anyone who has authority here. Anyway, that is my rant. | |
| Nicole | 1/28/11 |
| I hate t- Mobile! I purchased a prepaid plan for 30 for 1500 talk and text and its now day seven... and i have a remaining 48 minutes remaining so says this rep. The first rep i spoke to told me i had used 300 minutes talking and the rest were in texts after becoming disconnected i called right back and the second rep i spoke to told me i use 666 minutes talking and the rest were in texts. Then they told me i use 700 mins in one day!!!! I am under the impression that they are just reducing my mins as they please and cant justify where they were used. I am very unpleased with this service iv had many reps hang up on me and a supervisor had told me " corporate will believe them not me!" So should i even both to call corporate? I simply figured that since its been a week... that they could switch me over to a higher plan subtrate my uses and have me pay the difference... Nope they want me to pay $50 dollars a week after i just paid them $32.80 making me pay them over $80 for a month of service. This company uses and abuses its customers! F them and here i come Metro PCS! | |
| Shaun | 1/25/11 |
| This is worst Service... That i ever sign up for. because my phone been dropping calleds and rude customer service. I had a Customer service tell me that i could not end by contract even if i pay 200 eachline.Get this i pay 80.63 a month just for calling not web, texting. it bullshit.. And all the company is about is money One day i spend hour and half on Phone until i got Customer Service. and then turn around and got Rude Customer Service. plus i even send letter throught mail and No one got back to me and They rude to me.. SO EVERYONE DONT GO WITH T-MOBLIE IT HORRIBLE SERVICE... Sincerely Shaun | |
| Dr. Ken Stephens | 1/25/11 |
| We have been with T-Mobile since 6/15/2007. In the last 4 months we used 458 minutes on two phones and that is representative of the last four years. Hence, we are signing up for a change to pre-paid. ,We dis the initial arrangements with the T-Mobile store in Brandon, Florida. We were told to call 611 in 24 hours to finalize the process. I just finished my third phone call with T-Monilein the last two days. If your rediculous,extremely customer unfriendly phone service (unservice)was used to determine whether we should stay with T_Mobile, we would cancel immediately all of our dealings with T-Mobile and try one of your many competitors. This last phone call to two different persons with a wait between them with the second person knowing nothing about who we were, our account, and our concern with extreme line static and a great deal of background noise including other voices is just an example of your customer phone handling that we consider untenable especially for a company that is supposed to be in the phone business!!!!! | |
| melvin ratcliff | 1/26/11 |
| yes ive been with tmobile sense 2005 i paid over so much for my bill in the thousand and im still with tmobile,im a merchant seaman i work on ships so im always gone,i talk to someone at tmobile and they told me that there will be a 400 doller charge on my phone because someone order a phone and did not return it,i talk to the two other on my line which is my sister and my mom and they dont know my info i change my password so nothin like this will happen,they pull up another name and also a number which i never new and i dont even know that person i exchange alot of phone annd made sure that get back to tmobile,ive been paying for 3 lines and never new it ,i worl on ships so im always gone ,im in tampa rightnow,so when i talk to tmobile they ask me is im sure my sister did not do it and it was nothin they can do and i been with them sense 2005 and i get treated like this.now im goin to have to pay for a phone i never order tmobile just hurting my pockets | |
| Tathagata Biswas | 1/12/11 |
| I started a T-Mobile Flex Pay 2 year contract on 12th Dec 2008. Contract end date was 12th Dec 2010. Flex pay required me to pay service monthly fees one month in advance. On 9th Nov 2010, i paid my monthly service fees to T-Mobile till 12th Dec 2010. I ported my number to AT&T on 21st Nov 2010. On 15th Dec 2010, i was sent a bill for $108.26 as contract termination fees. I called their Customer Service immediately. The first agent who took my call could not understand what i was saying and kept me in hold for 45 minutes. I talked to her supervisor (T-Mobile Emp # 530106) and she accepted my complaint. The next day i again called TMobile customer care and she resolved my issue. She apologized and said that the charge would be reversed. She further said that she would be removing my credit card information on her file to ensure that this charge is not levied. This conversation happened on 27th Dec. 12 days later my credit card was charged $108.26. I called their customer service again (11th & 12th Jan 2011) but they continuously kept me in hold for 30 mins and 45 min and did not resolve my concern. My complaint: I have paid out the monthly service fees for the entire 24 months contract duration.If i have ported my number AFTER paying and using the service for 24 months, how can I be CHARGED EARLY TERMINATION FEES? | |
| C B D | 1/14/11 |
| The Samsung comeback started dropping calls 1 month ago. Last Friday I ttook the phone in to a store and they ordered a replacement. They told me it would be in Tuesday, Its now friday and still no phone and now they want to charge 90 for a replacement even though I have insurance and a warrany?????? Souns like Idiots are all they have from the top down. I will soon welcome Verizon back as my company!!!! good bye low life liars!!!! | |
| Johnny Thomas | 1/6/11 |
| Diddo Ron B. dated 9-22-10 review......I have been a T-Mobile customer since 2000. I have always been able to get problems resolved,but I must jump through hoops and eventually reach out for Corporate. Though I am happy resolution comes, I am dissappointed in the fact that I have to make such a stink about it. I manage a law firm, own a marketing company and talent buy business. My contacts are very valuable. The HTC HD2 has caused me to loose the majority of my contacts and drop very important calls in mid conversation with its freezing. I am actually considering launching a class action suit against both the manufacturer and T-mobile for losses. | |
| Danielle F | 1/6/11 |
| I accidentally paid my 2 accounts and within 20 minutes called your bullshit out sourced customer service to get a refund one account was 83.95 and the other was 70.30. Now I called cs that Friday and spoke with Anne, an alias I'm sure, and was told she would process the refund and I would see my funds in 2 business days....I call on back on Tuesday to follow up I end up speaking with Ann again, at which point I find out that she never processed the refund but that she was going to process this refund for me now only it coupled be up to 6 business days for me to see my funds, I asked to speak with a manager and age said a manager would call me back in 15 minutes...3 hours latter I call back and speak with some other foreign retard who pretends to listen to my concerns and tells me she will also have a manager call me back in 20 minutes, I hesitate to hang up cuz I've been burnt recently from these morons. I never receive a call back and I let a whole day pass by due to frustration. I call up on Thursday and demand to speak with a manager, at which point Anne gets on the phone identifying herself as a supervisor, and now tells me that it will be 10 business days, I ask for another manager because I can't fucking stand Anne and her fucking stupid outsourced voice is just too much at this point....I'm then transferred to Joyce with the same fucking accent as Anne,yay!!!! She tells me the same bullshit about the 10 business days cuz I'm sure they work next to each other or something gay like that. She then tells me that in order to expedite the refund I can fax my personal banking statements to this 877 number, but she refuses to tell me what country I'm calling and where my fax will be going, she only says it's going to the refund department. REFUND DEPT???? Why te fuck can't I just deal with them directly...oh well there and offline dept and they have no phones or computers..yet they have a fax??? I called my bank to have this investigated so some prince in Nigeria doesn't end up with my checking info, cuz u know he has 15 billion that he needs to have filtered thru an account and will give me half for helping him lmfao. Fuck u tmobile and bring ur stupid cs jobs back to the US already, but I guess tmobile likes to support terrorism while there getting fucked in the ass by verizon and AT&T. | |
| HORRIBLE!!!!!!!!!!!!!!!!!!!!!!! | 1/6/11 |
| Do not sign up with these idiots. They outsource their business, & the reps have NO CLUE WHAT YOUR TALKING ABOUT. | |
| Enrique | 1/11/11 |
| HERE'S THE MAIN CONTACT PHONE NUMBERS AND EMAIL ADDRESS'S TO CONTACT ABOUT COMPLAINTS. Tmobile Stuart, Executive Assistant to the Vice President 1-877-290-6323 ext. 341-8025. Glenn A. Zaccara Sr. Manager, External Affairs 425-378-4982 glenn.zaccara@t-mobile.com Michael Butler Chief Marketing Officer Michael.Butler@T-Mobile.com Bryan L. Barkoff T-Mobile Wireless Regional Retail Manager Detroit North Office # 248.465.1756 Fax # 813.353.6711 Kelly Spindle Executive Customer Relations Coordinator T-Mobile USA 877-290-6323 Ex. 8082 Avelar, Mercedes Mercedes.Avelar@T-Mobile.com' Clelland, John John.Clelland@T-Mobile.com Carney, John John.Carney@T-Mobile.com Otley, Casey Casey.Otley@T-Mobile.com Brodman, Cole Cole.Brodman@T-Mobile.com Corporate Responsibility Department corporate.responsibility@t-mobile.net Deutsche Telekom AG (owns T-mobile) Friedrich-Ebert-Allee 140 53113 Bonn, Germany Fax: +49-228-181-8872 www.telekom.de Investor Relations E-mail: investor.relations@telekom.de; investor.relations@usa.telekom.de Other e-mails: 'hamid.akhavan@t-mobile.com'; 'michael.guenther@t-mobile.com'; 'rene.obermann@t-mobile.com'; 'robert.dotson@tmobile.com'; 'robert.dotson@t-mobile.com'; 'robert.p.dotson@t-mobile.com'; 'Kai-Uwe.Ricke@telekom.de' T-Mobile International (T-Mobile's parent company) Landgrabenweg 151 53227 Bonn, Germany Fax: +49-228-936-31719 www.t-mobile-international.com File a complaint against T-Mobile with the Washington State Attorney General's Office [www.atg.wa.gov] When you file this compl | |
| Disappointed | 1/11/11 |
| I purchased a G2 Google phone online during Black Friday enrolled my acct in Easypay. My phone was purchased 11/29 a payment was drafted from my acct 12/7 and I did not receive the phone till 12/8. When I got the phone it was already activated but for some odd reason their was no documentation of a payment..... So customer service(which is the worst in the world) filed a missing payement. No one called me to follow up so I called. Noone found the payment. So I fax the bank statements and no ones able togo and check the fax machine. Mind you I'm already headed toward my next bill date. So they suspended my acct came Jan 7. And advise me in order to use my phone I must repay the bill I paid in December and Januarys bill. I refused so they then told me to go to a Tmobile Store and fax the bank statement. Wow? Why didn't you say that in the first place. So now I'm stuck with a suspended acct for Tmobile sucky system and customer service reps that all tell different stories. And on top of that they tell me in oreder to use my phone I should refill my flex account...bulls*it I forgot to add I actually had to send my first phone back cause the screen freezed so bad. I would never recomend Tmobile. They blame the customer for their errors......... | |
| Paul | 12/30/10 |
| I have been a customer for approximately seven years...low and behold, I had my service interrupted due the fact 'they were looking out for me'; NOT BECAUSE i OWED THEM A PAST DUE BALANCE, BUT BECAUSE THEY WERE "CONCERNED". I have always carried a balance in excess of $200 per month since 2004 due to the fact I had three lines under contract(big mistake). On this occasion, my bill was close to $300 so they interrupted the service. Seriously, they told me that they didn't want me to get in a position that I was behind on the account so they decided to intervene. Really? I have paid my bill every month on time but they act like I am four years old and can't control my bill. Thanks for looking out T-Mobile, but no thanks. | |
| danielle leary | 12/31/10 |
| Hate the behold 2 the screen goes blank and I can't see who calls it force closes. A lot. And freezes. I gee the phone reset and t-mobile has sent me a replacement in calling corporate | |
| Martha Reyes | 12/25/10 |
| I am with tmo since 2008 I bought the Samsung behold 2 that was junk and after 5 replacements they send me an even worse phone Motorola cliq xt which I agreed because the rep told me it would get an OS upgrade to 2.1. Since the last firmware fix it has gotten worse and now everytime I need to use it I have to take the battery out. Just received another replacement and the next day the phone does the same thing as the other ones, I still have to do the same thing so it will work for 20 minutes at least. I call and all the say is to take out the battery what I am tired of doing oh and they will send me another replacement the same phone junk lemon phone.What happened to this company it had great customer service and more but know it's down the toilet. | |
| Nathaniel Johnson | 12/27/10 |
| Need Help With Phone Bill. 1-631-355-2448 | |
| | 12/24/10 |
| I recently purchased a my touch,beautiful phone.It worked great for two months,then i started having problems,(no service or limited service at my address.I call t-mobile customer care to report the problem,their resolution is to send me a refurbushed phone(used)phone.when i walked into the store i purchased a new phone,and thats what t-mobile should replace it with.we the people have the power.we can stay and accept their inferior used products or we can go to another phone company.thats how we get excellent products and service. joe | |
| Crespo | 12/23/10 |
| This is the most crooked company ever. They put cell tower on a building in the bronx and illegally tape into a laundromat business electrical box and steal electricity to power the towers. After they admit fault on a local news broadcast they still refuse to pay the ower for 15,000 dollars in electrical bills. Do Not support an evil and crooked company like T-Mobile. Shame on you. | |
| T. Stevens | 12/19/10 |
| I am writing about Tmobile and it's logic which is the principle of reason. I bought a 3G Slide and I am on my 3rd replacement. Now, that I am tired of the back and forth issue trying to get a working 3G Slide. I asked them to credit me so I can later decide what I want to replace it with. They told me that I have gone pass the 15 days buyers remorse and have to take another 3G or a Behold II. The Behold II is not equal value to the phone I already paid for. If I didn't give T mobile the time to try and fix there problem I wouldn't have missed Buyer Remorse which allows you to get credit. So T mobile is making me pay for not trusting them. If I ever in my life buy another phone I won't be with T mobile. I called them Friday at 630pm and at 722pm they was going to have the Manager call me. It is Sunday and I haven't heard a damn word from them. The reason I am in this whole mess is because I had a T mobile Wing and something went wrong with it and they refuse to fix it because I had it for 3 years! Isn't that a good thing people? Well, don't recommend the 3G Slide to anyone. I will continue my fight because they also said, if I wanted another phone which is different I would have to buy it. Ladies and Gentlemen, I only had the phone for 30 days. BUY ANOTHER ONE, ARE THEY KIDDING ME? I will find a way out and move on because there is no help within the company of T mobile! | |
| Tracy Thomas | 12/18/10 |
| VERY RUDE, EXTREMELY UNPROFESSIONAL COMPANY. VERY SHADY BUSINESS PRACTICES AND BLAMES THE CUSTOMER, CHARGES FEES FOR SERVICES NOT AUTHORIZED AND REFUSES TO REMOVE THEM BY PLAYING DUMB AND USE NON AMERICAN SPEAKING RETARDS WHO REPEAT WHAT YOU SAY!! CORPORATE ROBBERS NEED TO ENJOY THEIR PINK JET AND MANSION CAUSE SOON THE DEVIL WILL COLLECT ON THAT DEBT... HAHAHAHA ENJOY THE FLAMES | |
| Paul 775-751-5000 | 12/18/10 |
| I highly recommend you avoid T-Mobile if you like good customer service in a timely fasion. From a technical standpoint, they aren't bad at all but if you need to call in for assistance? 'fuggetaboutit'. My complaint is the new CALL CENTERS. I simply refuse to sit on hold for 45 minutes at a time trying to reach a CSR. My time is worth way more than the money saved with t-mo... I've been with them since 2003 but I'm afraid it's time to part ways. The nail in the coffin was when I called to get my contract dates. After waiting 38 minutes for a CSR to answer, then asking for the contract dates, she disconnect the call. I was very pleasant as was she until I asked for the dates. Then she asked shy and when I stated I was THINKING of leaving T-Mo, the call terminated. So now I had to call back a second time only to have to wait 47 minutes for the second call before a CSR answered. I live 75 miles away from the nearest T-Mo store so simply going into a retail outlet is not an option for me. HEY T-MOBILE!!! ARE YOU EVEN LISTENING TO US?? YOUR JDPOWER AWARD AIN'T WORTH A DAMN ANY MORE. IT'S MEANINGLESS... (You used to be SO very good. Now you are SO very bad.) Sincerely, Paul Bowman cc: jdpower.com, howardforums.com, and MANY other blocks and boards. I will get this experience out to the public. It's now my mission. | |
| Frank Alvarez | 12/16/10 |
| I am due for a phone upgrade and want to get the Nexus S (which for some reason is only available through Best Buy). T-Mobile messed up my account and it now says I am not eligible for a new phone even though it has been 36 months since I got my last phone. They claim they cannot get into their own computer systems to make the upgrade eligibility show. This is ridiculous. They are basically telling me they have no control of their own computer system. and the information it transmits to a 3rd party reseller. I have spent literally 5-6 hours on the phone with CSR's who say they will fix the item and don't to managers who say it's impossible to make any changes to their "system". Sure they are polite, but they are not empowered to take care of anything beyond a simple transaction. I have been a customer of theirs for 8 years and am not likely staying. | |
| B.Scott | 12/16/10 |
| I bought an HD2 and have been given the run around ever since.Three weeks after I bought the phone at full price I might add it started freezing up all the time so I called customer service,we did 4 hard resets before they would send me a used HD2 and a week later started having the same issues and they sent another "refurbished" phone.Same thing with that one. We did numerous hard resets and a couple of master resets to no avail.They sent a fourth phone and customer service told me to reject that one and send it back. So I did.One rep told me I would get another phone comp. to the HD2.Well then they tell me the only phone I can get without paying full price is a used Black Berry on the old OS . I have been a T-Mobile customer for six years and this is the thanks I get.I have also brought them 5 other people . | |
| Naomi | 12/6/10 |
| I have been with T Mobile for almost two (2) years now. Unfortunately, I am now having issues with T Mobile service and customer service. I do not understand why we as "consumers" are expected to pay for a "service" if we are not being provided with a service, i.e. phone service or customer service. Recently, I have been unable to receive service inside my residence. I have an 18 mos old. Unfortunately, if an emergency occurred, I don't think I would be able to run outside to place an emergency call b/c I don't have service inside my building. All the T Mobile representatives that I have spoken with have been extremely nasty and the least bit helpful. I'm going to attempt to contact Corporate. I am extremely dissatisfied with the level of service from T Mobile. Good Luck to everyone else. | |
| Kristy | 12/7/10 |
| I upgraded to the HTC HD2, and that was a horrible mistake. I am now on my 4th replacement phone and still the same issues. It continually freezes up and I have to take the battery out to restart it. It never updates, my weather is still from 11/27/10, and I hit the update button and nothing. I was told by a customer service rep that if this phone didn't work for me then I could cancel my contract with no termination fees. Imagin my surprise when I called them today and was told they do not cancel contracts because the phones are defective, they just keep sending you out the crap they are selling. Oh and there are no notes in their system where I spoke with the last customer service rep who sent me this phone. So how was the phone ordered with no notes? HMMMMM.... I was a T Mobile customer for many years, but now I am with Sprint. Just had my number ported over due to piss poor service. I am personally going to file a complaint with the BBB, and would hope everyone who has ever had an issue with T Mobile does the same. If the BBB gets enough complaints then they will investigate. Also there is a law out there that may help as well which I am also going to move forward with.....The Deceptive Trade Practices Law. | |
| Gary Stanullwich | 12/7/10 |
I'm also having very serious problems with T-Mobile. They won't remove the unwanted features from my service. Features that I don't want, and increase my bill. I'm in the process of pursuing legal actions against them. Gary Stanullwich fhandley@hughes.net (561) 713-4048 | |
| TYMEISHA JONES | 12/7/10 |
| ITS BEEN 3 MONTHS AND I AM STILL WAITING FR TMOBILE TO REFUND ME $80.00 FOR AIRTIME ON A PHONE I RETURNED. EVERYTIME I CALL AND ASK FOR A SUPERVISOR I AM TOLD NO SUPERVISOR IS AVAILABLE. THE REPRESENTATIVE CLAIMS THE CHECK HAS BEEN SENT BUT THEY KEEP SENDING IT TO THE WRONG ADDRESS AND THEN I HAVE TO WAIT FOR IT TO BE RETURNED TO REISSUE ANOTHER ONE. THIS IS THE CRAZIEST THING. BUT WHEN YOU DONT PAY YOUR BILL ON TIME THEY ARE QUICK TO DISCONNECT YOUR SERVICE BUT NOT SO QUICK WHEN THEY OWE YOU MONEY. I HAVE SWITCHED MY SERVICE TO ANOTHER PROVIDER. AND SS OF TODAY I AM STILL WAITING ON MY MONEY. | |
| BLESSED CHILD | 12/8/10 |
| My husband and I have been with T-Mobile since 1991. I have had good service with them until about 10 months ago when I got the Blackberry 8520. The phone is trouble. TMobile has send me 4 replacement in the last 5 months. I have been on the phone trying 2 get in touch with them today to let them know that the same thing has happen again. Someone answer the phone the first time after about 20 min and told me to hang on for a little and in 20 they still didn't come back to the line and in 5 more min they hung up on me. Bryan call back and when I answer he hung up again. I will like to speak with the Corporate President to let him/her know what is going on, that is if they don't know. I need for this to stop. | |
| Samantha | 12/12/10 |
| I updated my cell phone to a MyTouch Slide. The phone started dropping calls. I contacted T-Mobile and they tried correcting the problem through the system and when that didn't work they sent me another MyTouch Slide. The new phone, it started dropping calls and the screen froze. When I contacted T-Mobile, they said they couldn't give me a different type of phone until I've had to exchange three times and they would send another MyTouch Slide. This phone is currently lost in shipping and they are trying to track it and said it would take 72hrs for results. Now they are saying that there are no results and they are doing another investigation and it will take another 72hrs. Each time my phone messes up, I'm out of a phone for at least a week at a time. And I'm still paying for my special phone plan. I use my phone for work, GPS tracking for my boyfriend while he is on the road for work everyday, and I have kids. This has all happened in about a month or so point. Now they talking about give me a phone of equal or lesser price. There is no phone equal to my slide and if I pick a phone of lesser price, I don't get back the money I paid for my update. None of this makes sense to me. I'll pay the $50 difference for the MyTouch 4G, but that's the only way I'll be happy. | |
| santos | 12/14/10 |
| after four years of service ...you really found out who your service provider are i am a resident of jacksonville florida...i was scammed by a t-moble tech that just how i feel...furtunetly i enquired about a lower rate planned trying to save money on the holiday's.....customer service rep.was jamal at no conformation from i he knowengly change my plan to a pre pay plan wich i was at a flex plan now to be treated like someone that cant pay there bill and having a pre pay plan..it was a great time being hung up by tech an supervicers knowing that they are lieing to me and keeping me on hold just waiting me to hang up and getting disonnected for no reason.....TO ALL IF YOU HAVE SEVICE FROM T MOBLE YOU CAN BE TREATED LIKE CRAP OVER AND OVER BE LIED TO IN MORE THEN ONE TIMES OVER AND OVER I AM POSTING T MOBLE ON YOU TUBE HOPE YOU LOSE ALL YOUR BISS. A BIG 4 YEAR OLS SCREW YOU IS IN AFFECT FOR T MOBILE | |
| Deborah Wesson | 12/5/10 |
| WELL I JUST GOT MY NEW LG PPTIMUS PHONE 3 DAYS AGO, AND IT ALREdy is having a hard time when i touch the screene, and it won't do anything. also I had picked a different phone, well the guys that worked there did,, and then he went to get it, and it was not in stock? He showed me DIFFERENT ONE, AND ALL OF THEM SAID IT WAS JUST AS GOOD, IN FACT IT WAS MORE MONEY. I asked if I could still have the one plan on it that was only $10.00 and he said oh yes. I also said I did not want texting on it at all. Then I was checking my bill, and say it was over $69.00 per month, and also I had already been chared for texting, whcih was over my limit as it is not on my plan!!! $ surre its only $2.59, but it's the principal of it all. I just called coporate, and was only told to take the phone back, and also to tell the guyo or who ever was there to fix it all. Well you know how that will all go. What really sucks is that this was my first time to get credit in a very very very very long time, as I am a victim of fraud/idenidy theft, and don't want to do anything to screw that up!!! | |
| T. Adams | 12/6/10 |
| This has to be the worst service ever. | |
| Ro | 12/6/10 |
| I recently called T-mobile to inquire about adding a web plan to my mobile account. In the process of speaking with a representative I was convinced into upgrading my phones. I made the BIGGEST MISTAKE OF MY LIFE, I gave the representative my debit card number. Because of some computer problem, on T-Mobile's end, my order was able to be processed BUT my debit card was charged $140 twice "$280". Since I realized that this happened immediately I explained to the representative that my money had been pulled from my bank account. He said, just talk to your bank and it will be fixed. I did speak to my bank and they said that if T-mobile would fax them a letter on their letterhead, stating that these transactions did not go through, my funds would be released within a couple of hours. I called T-Mobile back and spoke to a representative, His supervisor Jessica and Her Supervisor Daniel who preceeded to inform me that there was nothing T-Mobile could do, I would have to fix this myself by talking to my bank. They informed me that there was no way anyone at T-Mobile could fax anything to my bank. T-Mobile did NOTHING TO FIX MY PROBLEM,DID NOT OFFER TO ASSIST IN FIXING THIS ERROR THAT THEY CASUED AND THEY DID NOT EVEN APOLOIZE. I was even told that they would rather have me cancel my T-Mobile account than try to help. I received the worst customer service of my life and I will be looking for another cell phone carrier. | |
| Tina | 12/2/10 |
| ok so I have an sidekick 2008 phone,and when I called tmobile because it stopped workin the way it was suppose to they said since I've had about 10 replacement phones and they keep giving me the same problem and they didn't make this phone anymore they asl me did I want the garminfone because this phone was giving me the same problems.I said yes so once the phone was suppose to ship,in ups system it says the phone was delivered but I called tmobile and told them I've never received the phone and they did a handset research and ups doing their part to try and locate the phone, I don't understand what the handset research team is doin because everytime I call tmobile they have nothin nobody called or nothing and then everytime I ask to speak to a supervisor its either (there is no supervisor on the floor) or I get the hold in the the phone hangs up!!! Like wtf type of customer service is that!that's bullshit how is it there is always no supervisor!and I've been waiting since nov 19th for the phone and they still found nothing ups said they couldn't find the phone and that when they talk to the handset research team they couldn't find the phone neither so I don't see what is the problem why can't they just send me another damn phone! Apparently the phone is missing nobody gonna return a phone shit ups prolly sold it!and b4 all of this I loved tmobile but now I see that when u really need help they don't like to help u and they are rude! I've spoke with about 10 or 11 different reps and none of them help me only 1 and his name was nate.im sick of tmobile im calling corporate! | |
| navi sandhir | 12/2/10 |
| If it was possible to give less then one star then I would have done that T-Mobile has the costumer service it’s been 2 months I bought a new phone T-Mobile came out with Samsung galaxy and in those two months I have replaced it twice and now it still isn’t working properly tried calling T-Mobile the wait time is 2 hrs is simple words T-Mobile sucks I would not recommend any one to get T-Mobile | |
| ANTHONY | 12/2/10 |
| I HAVE A FLEXPAY ACCOUNT I STARTED IT ON NOVEMBER 2ND ON THE 11TH I WANT TO CHANGE MY PLAN THEY SAID I CANT BUT AT THE END OF THE MONTH I CAN CHANGE IT WITH NO PROBLEM THEY CHARGED ME FOR NOVEMBER TWICE AND STILL TELLING ME I HAVE TO PAY 1OO IN CHANGE TO CHANGE MY PLAN BULLSHIT | |
| Sean | 11/30/10 |
| Wow, I was with T-mobile for 7 years from 1999 to 2006, ALWAYS their 'customer support' staff has been the most incompetent, and steadfast morons, ALWAYS to get any changes to the account took 2-3 calls to successive 'care agents' before the change was finally CORRECTLY implemented. Now I have a phone that doesn't work, a G1, never did with a bluetooth, and the state law says you have to use a hands-free device to drive and talk - can't do that with my non-working phone, can I get out of the contract (that T-Mobile logically VOIDED by selling me non-working CRAP) - can I??? NOOOOOOOOO - they WANT that $200 disconnect fee, and will give blood to get it, hopefully all these other majorly dissatisfied former customers will act with me to let their family and friends know what a company-wide system of dopes runs this company, and we can turn T-Mobile into the next Sprint (Losers) a 5th-6th place also-ran - your company is only good for people as stupid as your barely-functioning 'support' staff, who seem Universally to barely qualify as functioning People, much less Customer Support. Ride the wave, short-sighted rip-off artists, the market knows of your severe inferiority, no amount of marketing can cover up the mounting tide of dissatisfied former customers.. | |
| Juanita Ramirez | 12/1/10 |
| I had place my order 3 times for the Hd2 they told it was being ship to me. When it did not get here I called them again this time they said they did not have it in stock. I have been waiting for a month now I order it on 11/1/10. | |
| Jaz Wiley | 12/1/10 |
| I have the htc2..this is the worst cell i have ever had in my entire life of cell phones....i cant even express in words the trouble and emtional stress this phone has caused me...I think it should be pulled from the market. it freezes up..have to factor reset at lease one a mth have to pull battery to reboot at least one a day...if a text come through it freezes phone...OMG!!! it makes me not want a cell ever again..and to think i left att for this...i feel like the biggest fool on earth for leaving att... | |
| howard | 11/27/10 |
| Dear tmobile between ur customer service and ur sales call center plus ur billing dept,are the worst in the industry.i brought ur new htc 7 phone over the internet and had to send it back the same day i recieve it.It was the worst experince i ever had with a company. i was tranfer to over 5 different dept and was disconnect twice and spend over 3 houe the phone trying to get a problem solve.i was once loyal to this company but not any more. so t-moble take all ur phones and shove it. | |
| Denise | 11/30/10 |
| You have the absolute worse customer service I have ever dealt with! I have My Touch Slide that I have had to replace 3 times for the same issues every time. When trying to deal with customer service they all understand my concerns but are of yet no help. Have offered to replace the My Touch Slide with phones that are less than comparable feature-wish and price-wise. Even offered a phone when that when I asked in the stores if I could try it out they told me they no longer carried it because it didn't sell. Offered me a Blackberry, if I wanted a Blackberry I wouldn't have purchased an Android phone. Was told I could get a 5th My Touch Slide, I don't want the same phone if the first 4 didn't work. Had one girl tell me she would call me back in 5 minutes, it's been 5 days and have not received a call back yet. | |
| Kevin | 11/30/10 |
| Tonight I was actually told by a T-mobile Customer Service supervisor to "shut up" because I was asking about the validity of being charged for supposedly receiving over 250 "picture messages" in one day. I'm a pre-paid customer and barely use my phone. I have not received 250 "picture messages" in my entire life. T-mobile customer service supervisors refused to accept responsibility for the error and only offered a partial refund. I even asked if he was actually telling me to "shut up' and he responded "yes, shut up and go away." I spoke with ten different t-mobile representatives tonight after being hung up on and placed on long-term hold and disconnected. I was told to write to the C.E.O. and the Legal Department. Wow, really? This is a new low in my experiences with large corporate customer service people. I was not even rude, just asking for help. Before tonight I had a positive impression about T-mobile. That has gone by the wayside. | |
| A very discussed customer! | 11/22/10 |
| I have been a customer with T-Mobile for 6 years. I must say I was fine until I bought that HTC HD2 phone. The phone was purchased in July and since then I am on the 3rd phone. What is the problem? It seems to me that they are so in a hurry to compete with other carriers that they forget about the loyal paying customers. I bet we can't get our money back but yet they want us to continuously receive these phones that they know good and well don't give the performance they advertise them to do. I have been on the phone all weekend with T-Mobile only to be told it is nothing they can do because the phone carries a 12 month warranty. THIS SUCKS> | |
| D. Wheeler | 11/26/10 |
| I had to call corporate on the 16th after a very negative experience with 611 and they were trying to get me to purchase the Samsung tablet and I was asking for the Galaxy phone. I was connected to a representative name Poncho at Corporate. This man was a professional the whole time. I explained the situation and he explain to thtat the tablet was not a phone and the reps at 611 did not explain to me what it was. Thank you Poncho. For all my years (9) with T-Mobile, I have dealt with very nice reps at 611 but these last 3 individuals at 611 left a really bad taste in my mouth, but Poncho changed that and thank you Poncho for everything. | |
| Nicole | 11/19/10 |
| There is to much to say about how bad T-mobile sucks...I've been with them for 7 years and I use to love them. Don't know what happened but the customer service has gone down hill! | |
| William B | 11/8/10 |
| I travel out of the country every month. My business is connected to my phone. A few months ago my phone started turning on and off on its on while in Dominica Republic. My phone bills were $1000 dollars. A couple of times when I saw my phone was turning on and off on its own I took the battery out.The on/off button would not even work. I have been a customer for 7 years and t-mobile has gotten progressively worse with customer service. They leave you on the phone waiting forever now and the people dont speak or understand English well. I asked for a manager(which they can never find) she came after 30 minutes and was very nasty to me. I just hung up. I paid the crazy bill. I need my phone to communicate with my kids on my plan and run my business. I just feel so helpless its sick. I called this morning because my bill is showing that I was on the internet every other minute while overseas. Anyone in there right mind knows something is wrong. The operator could not help at all and a manager would not come to the phone. My bill has 600 dollars internet charges and I could not use the phone cause it kept going on/off so I took the battery out again. Managers are so unhelpful when I request one. Cell Phone Hell. T-mobile does not care about its customers I now. I am so frustrated with this company now. I am calling corporate to get some answers. This will be my last attempt after 7 years this the crap customers get | |
| joyce johnson | 11/8/10 |
| T-mobile is installing a 52-foot cellular tower on a quiet residential street between an elementary school and a middle school. Dozens of children walk this way every day on the way to school. For over a week there was a hole with no fence surrounding it to protect the local citizens. T-mobile has exceeded the rite of way and intruded on the property adjacent and destroyed property. Only 2 neighbors were notified and one was not the owner of the house adjacent. We know that t-mobile has a history of misleading the public about these cell phone towers and the antenna that emit stronger and stronger emissions pointing downward. This area of Sherman Oaks,CA is all residential. There are major streets with commercial business which would be better suited for this tower but T-mobile in it's zeal to make more money has chosen Albers street (site #SV11818D Albers row JPA) to install this ugly tower. The tower will ruin any view of the mountains north and south for many homes, it will lower everyones property values, and it will be just plain ugly. | |
| Nicki | 11/6/10 |
| I don't kno whats everybodys problem but I never had a problem. Even when I did have a problem, they fixed it immediately. I have been with their service for years and I never had a major problem. I also love my Samsung Vibrant. We have a big family and most of us have a tmobile phone and the bill is very fair. I personally love tmobile and I don't plan on changing it any time soon. | |
| Tonya Johnston | 11/4/10 |
| i have purchased a t mobile clique for my son a few months ago today when he got in the car from school he powered up the phone and the screen cracked and do that its a touch screen the phone will not work now so i called t mobile because its under warranty they said that it is physical damaged if you can see the damage then they will not replace the phone i can either pay 200$ for a new phone or 150 $ to the insurance company for a refurbished one ...now i refuse to pay any money for this phone because all my son did was push the on button to power it up and it cracked see they get you ever way they can it don't matter if your a single mother trying to give your kids the best or not CORPORATE America has found a way to sick up mine and every customer no matter what that is what is wrong with this country now you have to be ruthless and money flipping hungry and heartless to make it in the world now days!!!! see at this point i would rather sit in jail and eat a slice of bread and drink water then pay t-mobile another dime for something that is not my fault or my sons fault its not right and yes i know they pay very little for the phones and if i was to send it to t-mobile and they switch it out and they get this one back they will just send it back to the manufacturer and get credit for it no real loss to them forget that it will cost me out the butt to get my son a new phone either way i go its going to cost me and they get a credit for his old one and i take ANOTHER flipping Fuking from this company just as i did with AT&T there all the same in my book now i wish i would have never even bought into the whole cell phone thing period!!! Signed a very dissatisfied customer Tonya Johnston | |
| | 11/4/10 |
| SURE ITS JUST MONEY RIGHT? I DON'T NEED TO PAY MY POWER BILL OR MY MORTGAGE OR MY WATER BILL OR BUY GROCERIES NOW DO I, I CAN DISH OUT 200$ FOR A CELL PHONE EVERY DAMM DAY OF THE WEEK NOW HUH ? NOTTTTTTTTTT!!! SHAME ON YOU T-MOBILE SHAME ON YOU !!!!!! TONYA JOHNSTON TEXAS | |
| pathetic phone service | 10/27/10 |
| I have had this BS phone company for about a year and a half...... And it has been the worst experience that I have ever had might I add. In this short amount of time I have had to exchange my phone more then 10 times.... And still to this minute my phone does not work correctly. It never fails every time I call t-mobile I have to wait 45 minutes to talk to a rep and still get NO help... I pay 100% of the bill so I want 100% service! this company is full of scams! they care nothing about their customers all they want is the money!!! Highway robbery is what I call it!!! T-mobile is a sorry behind excuse for a phone company!! U can go to a pay phone and get better service then this SHIT!!!! | |
| Very displeased costumer!! | 10/27/10 |
| TMobile is the worst telephone company i ever had to work with. They consatntly made me false promises and when i wanted to talk to a supervisor this lady named Meg was very rude and ugly and then just put the phone down without any explaination I was on hold for over an hour I could hear everything that was said in the back ground and she refused to come back to the phone. I absolutly not recommend T-mobile to anybody my worst enemy. I have never in my life experienced unprofessionalism like that woman named Meg in costumer service. I will make it my business that anybody I know will know how T Mobile conduct business. For sure!! ...Shame on you T Mobile!!!! | |
| ljack | 10/26/10 |
| the htc is TRASH!!!CUSTOMER SERVICE SUCKS.....THE PHONE IS A MESS...500+ FOR TRASH....SHOULD HAVE JUST BURNED MY MONEY INSTEAD OF JUST GIVING IT TO THEM. | |
| Ty | 10/25/10 |
| TMobile is the worst service I have ever spent my dead presidents on. They have horrible customer service on every level including corporate. Cricket is better than TMobile and their service needs improving but they have not been nationwide as long as TMobile. Horrible. | |
| jlyn | 10/25/10 |
| i have a BB pearl that i absolutely LOVE & have hadi had to have a landline put in at home because my phone doesnt work inside the house.... i got tired of having to go out on the balcony to use the phone. when i called tmobile they told me that i'm in a covered area, maybe i was "in a pocket" a pocket??! i moved 3 blocks from my old apartment where it worked perfectly fine.. & now get ZERO reception in the house. unless i want to call 911, my phone is useless. thanks tmobile for $120/month access to 911. BTW... go to mysimplemobile.com. $60/month unlimited everything. you only have to pay $25 for a new SIM card & you don't have to have your phone unlocked because simple mobile is the contract free tmobile network (like metro pcs) | |
| Scott Stewart | 10/24/10 |
| Purchased a Samsung Vibrant. Received a software update notification on my phone. Followed the instructions to do the update. Phone would not re-boot. Called customer service. They couldn't fix it. Was told they would need to sent me a new phone. Was told it would be 2 to 3 weeks. I told them that was not acceptable. They said for an extra $19.99 they could sent it 3 day shipping. I told them no, not my problem, they sent the update that screwed the phone up. The agreed to wave the $19.99. I explained I was on call and even with that this was not acceptable. I told them I wanted to go to a retail store and trade the phone for one that worked. They said their retail stores didn't carry inventory for that. I asked if I went in and paid another $500.00 if they would have the inventory. Yes, they have inventory for that. Well, I'll take one of those phones for my replacement. It's been 9 days. I still don't have the phone they were shipping with 3 day shipping. I call and am told that the phone is on back order. They can't give me a date they expect to have them in stock. But, they are still selling new ones to new customers right. Unbelievable. Does the management of t-Mobile really think this should be acceptable to a customer of 4 years with 4 lines and a $300.00 a month phone bill. Done with t-Mobile that's for sure. | |
| CW-FL | 10/24/10 |
| I have been a prepaid customer for approx. 4 years now. I recently upgraded my phone and placed an order on-line for one (1) phone. Long story short is, I received two (2) phones in lieu of one (1) and was charged for both of them. I have now made 5 phone calls to your customer service/tele-sales dept. along with speaking with numerous other employees. My last call was today 10/24/10. I was able to speak with a Stephanie who identified herself as a supervisor. What she told me was that T-Mobile has nothing in place for their customers when they make a mistake, as in my case, sending another phone and charging the customer for it, until the phone is received back in their warehouse. The credit back to your account will take up to 30 days. I asked if I could return the phone to a T-Mobile kiosk in my area, to expedite my refund. I was told by Stephanie, that since they are independently owned and operated, there is nothing in place to give a customer who ordered direct from T-Mobile on line, a refund from a kiosk. Additionally, I was told by Stephanie that there is nothing in place for a refund to the customers when T-Mobile makes the error, you MUST SEND BACK THE PHONE VIA UPS AND WAIT FOR YOUR REFUND. As I explained this was not my error, it was T-Mobiles, I ordered one (1) phone, not two (2), however, it was just TOO BAD, and I had to wait for the refund. Nothing was offered to try to expedite MY REUND, such as having a courier pick up the phone, or they would make an exception to policy by my being able to return the phone to the Kiosk and getting an immediate refund....nothing, absolutely NOTHING WAS DONE TO ACCOMMODATE ME AS YOUR CUSTOMER. It is no wonder you are loosing business. I am done with T-Mobile for good. You never know who your customers are, what they do or who it is they know or deal with. This was a big mistake for you T-Mobile. | |
| Upset Customer | 10/20/10 |
| I have been a tmobile customer since 2005 and have got several of my family members to change to T mobile. I have never really had a problem with Tmobile service until now. T mobile has been charging me for a family plan over a year now but I only have a single line. I called several times wondering why my bill was so high but excuses were made every time and I was left paying a big bill. Finally I was told the real reason why my bills were so high and was assured I would be credited the mistakes T mobile made June of 09.Instead they only credited 3 months of their mistake... I was told nothing more could be done and that was that - Are you for real??? this is ridicules how can you expect your customers to be loyal and want to stay with Tmobile if you treat them unfairly and as they dont matter. If I dont get this complete;y fix ASAP I will do what I can to let people know what scam artist Tmobile is. | |
| Millicent Fila | 10/11/10 |
| I cannot stand T Mobile. They are overrated, overpriced, have no concept of customer retention and if you were to ask to speak to a STUPIDVISOR you will be told that no one is available. Now I ask you: TMOBILE is on the ticker at the NYSE. How can it be possible that the morons at TMOBILE have no supervisor available to answer your call? This company is pathetic and my next step is to file a BBB. I encourage anyone else out there who is experiencing problems getting the illiterates on the other end of the phone when you call TMOBILE to file a BBB complaint as well. It is interesting how they want your bank account information to set up a payment plan. To me that is the basis for promoting fraud. I know those $10.00 / hr employees that they have working for them have no reservations about taking my information and doing no good. I asked for a supervisor to call me back - - - and as typical as it all is, no one called. Have you noticed that they do not offer an "email contact" option? I think they are one of the few archaic companies out there who are not web friendly. Morons. | |
| P. Faison | 10/2/10 |
| I've been with T-mobile for 5 or 6 years. Got most of my family members on T-Mobile and I have 4 lines myself. Up until now, I've never had a problem with T-Mobile. A week ago I paid one of my bills by automated system as usual. I got a confirmation number and it repeated that I was authorizing a one time payment from my bank account for $73.07 and ask me to confirm by saying yes. Well, I said yes, got confirmation and hang up. I went online right after and checked my bank account becuase I have most of my bills coming out automatically and found that T-Mobile had taken $246 plus from my account. Now because of this it left $4 in my account and the other bill that was due to come out the same day for $143.16 would not be cleared or I would overdraft. I called T-Mobile right back and explained what had just happened and they assured me that they would refund my money as well as fee's if my bank didn't. I have $98 in fees on my account and no money. Well what they promised, that never happened and here it is a week later and they said I'm not due a refund. I want to know how a business can take money from a person's account that's not authorized and get away with it. I'm a very dissatisfied customer and plan to tell all family and friends as well as cancel my accounts with T-Mobile. I was told several different things and none of them happened. I really hope that T-Mobile Corporate Headquarters reads this because if they want to keep a good report with customers then they should try and solve these problems. I plan to go to the news station on monday if my problem is not solved. Legally, this is fraudulent activity. Thank you......... | |
| margaret | 9/23/10 |
| been calling for 6 monthes 3 lines none of phones work told me i needed to buy 3 new phons from them.Had one customers service agent if i didnt like it to leave. Toldd by 1 no problems found then switched me over and told 1 problem was found and they fixed it,had another tell me your on the phone with me doesnt sound bad to me then i said it was because the t mobile service called my home line. Phones dont get servies drop calls, dont get texts when set or voice mails, dont get calls, daughters phone doesnt work unless pluged in then just turned it self off and woulkdnt go back on for days, doesnt get calls drops them cant hear on it, static, left message saying you get service cause we reached your voicemail try answering phone if you want help. yet phone didnt ring it was on and next to her happens all the time. No customer service at all told to leave,nothing wrong with them it had to be us,needed 3new phones bought two over counter no better got new sim cards didnt help. this company sucks. | |
| Ron. B. | 9/22/10 |
| I have an HTC HD2 and it is without a doubt the worst phone ever!!! bar none, it constantly freezes up and becomes unresponsive, after which i have to remove the battery to reboot, this is my 3rd phone every replacement phone they send is just as bad as the last! and the only options they provide at this time is another HD2 or the Moto cliq xt I don't see how the deem the Moto cliq as a comparable alternate to the HD2 and I surely don't want to have a 4th replacement of the HD2, only to have it do the same thing all over again. the HD2 should be removed from stock and not be offered for sale, and a comparable replacement should be offered for the aggravation and frustration any HD2 owner has experienced, this seems to be a major problem the HD2, and it will only end up costing more money to send multiple replacements of an inferior phone over and over rather then pull the model and send an acceptable replacement in its place~ | |
| sujil dangol | 9/18/10 |
| I bought HTC 2 about couple months ago and replace 3 times already. Still same problem. Called for tech support same answer, will shipped new one will not have issue. I am so upset for not able to use the service that I paid for. I called today customer service for same issue, her excuse was updates are not available right now for that issue and she transfer to tech support; nobody came on phone and its cut off. I don't know where I should go to fix this issue I am having. | |
| UPSET TEXAN!!! | 8/30/10 |
| Where do I begin???, I'm concern someone has hacked into my T-Mobile Blackberry over past weekend and I will do research to see "What happen to my SMS Messages and Saved draft which all disappeared, Something is wrong and I will get answner (anything else entitle to me) for emotionally stress and mentally stress!!!, Upset T-Mobile Customer (will be making switch to Verizon Wireless!!!), Ms. Justice, TEXAS | |
| William Anderson | 8/12/10 |
| I have for years been a pay as you go customer of T-Mobile and always maintained a balance in excess of $100 on the account. This year I was occupied with eye surgery and my year expired. The company of course took my $118.81 balance and claims I have no recourse to recover it. What a bunch of robber barons, steal from the sick and likely the dead too. These fat cat executives wonder why the general public wants the government to regulate the crap out of them. This is exactly why. | |
| Karen S Downham | 8/13/10 |
| I went to Anderson Store to purchase a family plan . I was using AT&T. By the way the store is now closed in Anderson. Maybe it is becsuse they are a bunch of thieves & crooks. I read flyer state 97% coverage in USA> Bullcrap. I was assured this family plan had Good coverage. The first phone I had had to return a week later was defective. I am still not getting coverage. I have called T-moble on several occasions to get help, All I get is broken promises. I have spoke to 12 diff reps & supervisors. I still get no coverage in my home or several areas. All I get is a text mess if my account is 1 day late. I have paid for full service & get no serice in my phone. I am sure I was sold a frudulant contract. The other two members on our plan have the same prblem. Matter of fact you get hardly any service in Indiana, but other states you do. So I have signed a contract that I was lied & mislead & have about 25% of my phone useage. Please do not go with this provider they are crooks & liers. I have contacted an attorney for possible taking action on acts of Fraud. Keep you Posted Sincerely Karen Downham | |
| Karen S Downham | 8/13/10 |
| I would like to list names of some of the reps I spoke to today. One supervisor assured me the moon & the stars & when I asked her what they were going to do she transfered me to another person that had no Idea what was going on. The supervisors name is Sheena. First rep I spoke to today was a Tiffany. She was very rude that escalated to Sheena. The promise Queen that did absolutely nothing. Then I was Transfered to a Kim that knew nothing from Sheena. Then came on a Emille. What kind of a company is this & are the names real. Keep you posted going to call Corporate | |
| Alfonzo Fair | 8/13/10 |
| I bought a so called new T Mobile SideKick 2009 cell phone. First the phone was USED. It was already program with rap music. Second the phone drop calls and when I contacted customer care there response is something is wrong with the telephone numbers I was calling. When I called T Mobile the call disconnected as well so I guest something is wrong with t mobile phone number too. I sent the original USED phone back and they send me another sidekick with more issues than the first sidekick. T mobile gave me 3 different codes that didn't work and when I took it to a T mobile store, It took the representative 30 minutes to program. Customer care told the representative in the store the phone was program in SPANISH when the funny thing is, It was in ENGLISH words. Also the rep said their discontinuing the sudekick due to POOR PERFORMANCE. The custonmer care service is HORRIBLE service. They put you on hold for 20 minutes and they tell you no technical support is unavailable. I could even go on and on about the second defective sidekick and customer car response is PUT IN A CLAIM for another defective PHONE. Remember you get what you pay even if it zero performance and customer service skills. | |
| shameika posey | 7/26/10 |
| i have been a customer since 2007 now 2010 my first contract was over in 2009 over not breached and was told that i couldnt get another contract because i didnt renew the last one. the contract would have made my phone cheaper. customer service told me that i would have a contract when they sold me the phone not a local store but the main office did this order over the phone. (false pretenses) | |
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