1000 Nicollet Mall Minneapolis, MN 55403
(612)304-6073
Reviews For Target Corporate Office
Edward Nolan  | 2/4/12 |
| NEEDS TO BE ZERO STARS OPTION! Target has put me through the most ridiculius and painful non-effective handling of a customer service issue I have can imagine. After being sold a defective stereo, I exchanged the item to only be given a second defective stereo. But when I exchanged that one was told I could not exchange it for the same price it would be 45 dollars more. They also told me since the first exchange was not done coorectly in the system that they could not find the order in the system to exchange it. The store manager gave me a 800 customer disservive line to call and I spent the next 4 hours being transfered, disconnected, and told "there is nothing I can do" I still have a broken stereo and no help. Not one person offered me the help I needed which was simly to send me a valid receipt for the purchase that I could take to the store although all of them (9 reps in total) could find my order and verify the purchase. | |
| Janine Troy | 2/2/12 |
| PENDING TARGET.COM 02-02 20310610145 $458.30 PENDING TARGET.COM $405.53 HERE IN BLACK IN WHITE, YOUR COMPANY IS AWFUL I SPOKE TO 8 PEOPLE TODAY LEFT MY JOB EARLY, HAD TO TRANSFER MONEY OUT OF MY SAVINGS TO COVER MY ASS FOR A $379.00 APEX TV THAT WAS SENT OUT YESTERDAY, YET NO ONE FROM TARGET CAN HELP ME RECOVER MY 863 PENDING CHARGE. YOUR CUSTOMER SERVICE IS AWFUL AND YOUR EMPLOYESS HAVE NO IDEA OF WHAT A CUSTOMER HAS TO GO THROUGH! THANKS TARGET. I HAVE ALREADY SPOKEN TO A SENIOR REPRESENTATIVE FROM MY BANK SCREEN SHOTS HAVE BEEN TAKEN. | |
| A Disgusted Customer | 2/2/12 |
| I just went to the Target store at Ward Parkway in Kansas City MO which is "supposed" to be undergoing "renovations". It is as filthy as a pig sty and should be reported to the Board of Health. It would look bad in a Third World country. I am disgusted. | |
| Judi | 1/31/12 |
| Golly, Target officials must not read these postings. It's so sad. Target had done such a great job of marketing themselves. The people on the floor will help. It's the return department that causes ill feelings toward Target. A simple retraining would go a long way. The cashier is talking to others behind the counter, nudging each other, talking about plans to party, teasing, flirting while roboticaly scanning the return item. No speaking to me, no smile, no "How can I help." I had a baby shower item to return to the Target Store on Roswell Road in Atlanta, Georgia (Sandy Springs.) He scanned the item and said 5.99. I said I don't think that's right because there was one I returned from Babies R Us and it was 16.00. His response was a terse "We are not the same stores." I said I knew that but they should be close in price. He repeats, "5.99." I went on the floor and saw one that was 19.99. Asked someone to come with me to the desk. They got the manager and she said I needed a receipt. I said it was a gift but should we use their baby registry to find the item. OK but our computers are down. I suggest I go home and print it off and she says that will work. I drive home, find it was bought on sale for 15.99, drive back to the store. She says oh no you need to print the receipt. I am so livid because they are stealing 10.00 from my daughter who only should get what was paid. All this over 10.00. I now am an ambassador for shopping anywhere but Target. It makes no sense. It would have been so simple to at least look at the customer, listen, and have a helpful attitude. Even a simple,"I'm sorry," when I first arrived would probably prevented the whole scenario. It is telling that I can't find anywhere to contact Target about their performance. | |
wow  | 1/28/12 |
| i was injuryed at target and now im getting the run around. i was there shopping. they only want to give me a little money. i tried to do it the nice way. now i guess that i have to get an attorney. wow | |
| Alex | 1/24/12 |
| Target has gone down the drain! I CAN'T believe how rude and under qualified cashiers are and their so called managers are flirtling with stupid! They all need to take a weeks worth of classes and glue their coupon policy to their damn foreheads! I left walmart for the crowds...target has got it go! | |
| Jen | 1/25/12 |
| I tried to return 5 SD cards I had purchased around Christmas time. My receipt said I had until 3/8/12. I was told I could not return the items because they were electronics and I only had 45 days to return them. It was 47 days when I went to return them, 2 days passed the date, and they still would not let me return them for the price I paid. I would have been fine with a merchandise credit. I call costumer service and was told over and over that it was policy and they would not do anything to help me. To lose a good customer over policy is ridiculous. I will not shop there again. Apparently policy is more important then costumer satisfaction. | |
G P W  | 1/25/12 |
| BAIT AND SWITCH. TARGET PUTS ITEMS SUCH AS CAT LITTER IN ITS ADS AND PROMISES A $5 GIFT CARD IF TWO (OR ANOTHER ITEM IN THE AD) IS PURCHASED. WHEN THE ITEM IS PURCHASED, ONE FINDS THAT THERE IS A LARGER SIZE WHICH IS NOT COVERED BY THE AD BUT IS STOCKED NEARBY AND LOOKS ALL BUT IDENTICAL. OF COURSE, TIES GO TO THE CORPORATION. OF INTEREST IS THE OBVIOUS MANAGEMENT POLICY ON CLEARANCE ITEMS. APPARENTLY THE MANAGEMENT MANUAL STATES THAT ANY ITEM PRICED BELOW LIST PRICE IS A CLEARANCE ITEM (REGARDLESS OF WHAT EVER PERCENTAGE IS TAKEN OFF.) 15% IS NOT A CLEARANCE- IT'S NOT EVEN A GOOD SALE! SERIOUSLY, TARGET FOLKS, IF YOU WANT TO EAT WALMARTS LUNCH THEN YOU BETTER START MAKING YOUR CUSTOMERS HAPPIER (TIE GOES TO THE CUSTOMER???) | |
| Josh | 1/23/12 |
| On Jan 23, 2012 I went in with my family to the Pace,FL store to pick up dog food. I had coupons for the dog food so I decided to pick up ten of them. These items were not on ad. I went to the checkout and the lady from the concession area came to ring me up due to the lines being backed up. I presented the coupons and she had to step away to take care of the customer at her area. She called the Asst. Store Manager over to finish my checkout and he said you can't get more than five of them because we limit the right to sell the products in the store.I said where is this policy and he stated it behind the customer service desk. No such policy was in place, nothing in writing at all. I said what if I do another transaction? No this applies to the group your in. I then asked to speak to the store manager. She came to the front and I told her what had happened. She told me that the corporate office gives each store the right to limit the number of items we think you need. I said where is this policy? She stated its not in writing but this is what corporate states. I told her that the Asst. Manager said its because we are in a group and can not get more than five. She stated that this policy is per individual not a group. I said ok, I have two additional people in my party can they buy them since this applies to the individual not a group? I have my wife and my son who is two. She told me my son does not count because of his age. She said No! it won't be fair for others who would want to buy the merchandise. If you want you can come back later today or tomorrow and buy the merchandise. Why can't I buy it now I asked? Same response as before. I asked for the corporate number and they gave me 1800-440-0680. The response from them was the store has the right to limit what they think you need as a family. Again, nothing in writing same line from the supervisor on the same number. Scott the supervisor told me that he was the highest level there and he was sorry but nothing could be done. Corporate will follow the actions of the store not the customer. WHY DO WE ALLOW THIS? STOP THIS AND TAKE YOUR MONEY TO ANOTHER RETAILER. | |
| Todd Nelson | 1/23/12 |
| I was recently terminated by Target for a situation that I agree I was at fault, but it wasnt diliberate, I was a Senior Team Lead and was covering an Electronics Team members break in wich a Female came in and purchased two I pads, during the recent Holidays. I did the transactions in which alot of gift cards were involved, that being said some where during the transaction two gift cards did not get recieved by the guest,after I have encountered in the past when this has happened I decided I was going to keep the gift cards until the guest came back, Not using my best judgement i purchased some stuff for the Holidays which I got a gift card as well, long story short i went to purchase my lunch during a shift and used the wrong gift card, not realizing my mistake I was pulled into the office at which they let me work a full shift and then let me take a day off, and then let me work another full shift before letting me go. I accept the fact that I used poor judgement, but I did in fact buy a gift card to replace the guests, They stated that it was a violation of Target policy, and that automatic termination was the punishment, I get that and I can accept the fact that i was terminated but this store does alot of things that are against policy, They manipulate numbers and inventory to make themselves look better then they really are, It is a very poorly ran store with people who are about themselves. The matter I was talking about earlier in this message was that I rendered a Gift card to the Ap and it was not communicated back to me what was done ,I questioned it sevral times I bet it was used by a Team member of management. | |
| Lisa | 1/21/12 |
| I shopped at target in scarbororough Ontario and was checked out by a very rude and argumentive salesperson. I was stating a error in pricing and would have left it at that but she continued to mutter rude comments and snarky comments. When I asked to speak to a manager I was refused. I have her name and info from the receipt, and would like to complain to higher ups in the company, or will never step into these stores as they advance into Canada | |
| Barbara Helm | 1/22/12 |
| I am furious with the scam Target has going as of Jan 20th when trying to call in and make a phone/bank payment as I have been doing for some time. The call is transferred to a call center who then tries to hard sell you the 'free' bonus you won for just calling in. If you tell them you don't want the bonus the just try harder, despite the language barrier! I ended up spending my own dime and called three different numbers in the 612 area code and I KNOW I ended up back at the call center but the guy knew better than to try to sell me the 'free' bonus and took my payment. I just got off the web and here is just one of Target's problems: “In 2005, Target opened a facility in Bangalore, India that supports all Target business units. The Corporation has plans to continue to expand their operations in India with new office buildings. The Corporation also continues to grow by expanding its number of stores.” So they take our jobs overseas and give them to highly UNTRAINED people and pat themselves on the back about how they give to the local communities where the stores are located. I say bring back our jobs and get out of India and for goodness sake, train call center employees where ever they are...grrrr | |
| Not so happy bearcub mom of 3 | 1/20/12 |
| I received some gift cards to use for my kids, to payoff the holiday charges on my redcard. I went up to the clerk and after waiting in the line to make the payment I told the lady what I needed to do she told me NO, It was against store policy! And that I should read the back of the gift card paper next time. I explained that a family member gave us the cards, and said to use them to help pay down the bill I owed for the kids or use for household items we go through the most. I told this lady "Laura" that my kids don't wear the clothes too small, she said "we sell other goods here!" I feel that they are like any other type of payment I told her back! She told me to call the Target Customer Service Number. I just want them to make it right for us the consumer!!! | |
| Florida | 1/19/12 |
| Unable to connect to the REDCARD bill pay on-line? What happened? Not a fan of Target anyway, much more expensive than Walmart. Calling is useless .... Remember why I stopped using this card previously, will stop again .... Good-bye TARGET | |
| Joe Wilson | 1/17/12 |
| On 1/14/2012, at Target on Bloomington St., in Colorado Springs, CO, my wife was verbally attacked by another guest. A team-member, Theresa, witness the incident. The guest's husband lunged at my wife and my wife yelled for help. No one would call the police and I had to call 911 myself. The acting store manager would not allow Theresa to speak to the police and give her witness statement. I talked to the store manager, Denette, today and she said that it is Target's policy that team-members were not allowed to talk directly to the police about criminal matters. I even asked a hypothetical question that if a cashier was robbed a gun-point, would they be able to talk to police about the crime and she advised me that they would not be able to talk to the police because it was the store manager's job. I have been in law enforcement for 17 years and never heard such a thing. When I contacted corporate, I was eventually connected to a very rude female, in customer service, telling me that an investigation was done and the store manager decided that no charges would be filed. I did not know it was their place to decide if charges were to be filed. Due to this incident, i will never shop at Target again and plan to pull all of my prescriptions from them and transfer them to another store. This is an absured policy and I am surprised that no one has ever a lawsuit against them. | |
| Jay | 1/17/12 |
| On 11/26/2011 The good people of Target sold me a defective PS3 for $249.99 to which I also purchased the extended Target warranty for $29.00. a whopping $278.00 purchase. The deal was if you brought a new PS3 you also got a gift card for $50.00. Brought the system home and set it up. Used it for less than 20 accumulated hours over several weeks. The systems would get hot and overheat and shut off all power to itself and my new 42inch TV. Only had system for less than 3 weeks. Called Target and they told me to bring it into the store for an exchange. I brought it into the store and they told me that if I wanted an exchange I would have to pay $50.00 since I got a gift card under their promo (even though I paid the full price of $249.99 for the system to begin with). I ask them why? The system was defective and I don't want to return it I wanted to exchange it for the same exact system only one that worked. Spent an hour in the store speaking to their on call manager who best could recommend to contact their Guest Service line. I called Their Guest Service line the next day only to be told by them they would forward it to a department that was hire up since it was a defective item and not a standard return (they never responded even to this day). The good rep advised me to contact target again and speak with their store manager again as she wasn't sure if their "higher level" department would ever get back to me (she was right they don't care). I called the store and spoke with a different manager and tell her about the issue. I also tell her the Gift card was applied to a game I brought in the same transaction and that the game had not been opened or used and asked if I could return the game and the system for a full refund. The manager herself informed me I could and if I had a problem she would contact Guess relations herself. Next day I bring the system in and ask to speak with said manager low and behold the reps deny her existence and say no manager by that name works at the store. I spoke to a new manager named Paul and explained what the previous manager informed me of. I told him I had the unopened game to return for the 50gift card promotional credit so that Target could refund me the full value of their defective system that I paid for. Paul was impatient and instead of attempting to properly assist me he yelled at me in a threatening manner and shook his fist at me and told me he could give me store credit of 50 dollars for the game and only 200 dollars for the defective system in cash. Which isn't him doing anything as it was the issue I had been fighting all along. Paul's attitude was strange and very out of place and shocked even the employees. He apparently must have thought he spent $278.00 on an product that didn't work instead of myself. I left the store and filed a complaint about his behavior with the head store manager. This was my first experience shopping with Target and as you guess it also my last. | |
| Michele | 1/17/12 |
| Good Grief...where does Target Call Center get their employees? I spoke with two different people, trying to order an item that I couldn't get accepted through the online order system. Both individuals didn't seem qualified to hold a job. I really felt like I was dealing with idiots. | |
| Chris Williams. | 1/18/12 |
| The Target at The Shops at White Oak Village located in Richmond, VA (Near the Airport) is pitiful... and that's a compliment. Customer Service must not be mentioned to employees whatsoever. Why don't they just go back on welfare? I'd rather pay tax money to support them and their families as opposed to having those dirty black people ANYWHERE near me. Seriously Target? You hire these people? There's tons of people who will bust their butts for 7.25/hour... but you hire rude black people and pay them 8+/Hour? Really? hmmm.... | |
| Suzanne | 1/16/12 |
| I WILL NEVER SHOP AT TARGET AGAIN ONCE MY STORE CREDIT IS USED UP!!! 1. I have an eye condition which precludes my driving. I ordered items over $1,000 online at Target. I measured wrong for 10 storage CD organizers and wanted to return them. 2. Someone else at 800# told me Target WILL NOT ACCEPT RETURNS BY CO.'S LIKE UPS IF PCKG. WEIGHT UNDER 100 LBS. Thus, I had to send my driver w/ these bulky items. 3. Lisa at 800# told me my driver would need to return items with my credit card and letter giving credit card authorization. 4. I order all items using my Visa Card through PayPal because I can't see and easier to do instant check-out. Target Returns girl would only give me (my driver) a TARGET GIFT CARD for $149.00, even though she had all receipts and w/in 7 days because "That's their policy w/ Paypal." SHE DID NOT ASK FOR CREDIT CARD NOR CREDIT CARD AUTHORIZATION LETTER. 5. My driver called me and I asked to speak to store mgr. Return girl told my driver that I couldn't speak to mgr. because I was not in the store. 6. I called the store mgr. of the W. Hollywd. Store, Hilda. HILDA WANTED TO HELP, BUT SHE WAS UNAWARE OF ALL ONLINE STORE POLICIES. SHE DID NOT KNOW TARGET WOULDN'T ACCEPT DELIVERIES UNDER 100 LBS., NOR THAT A PAYPAL CUSTOMER WHO PAYS AND IS CHARGED THROUGH VISA IS STUCK WITH A STORE CREDIT. She said she would speak to the return agent who would not let me speak to the store mgr. BOTTOM LINE: I DON'T CARE HOW MUCH TARGET DOES FOR THE COMMUNITY! AS A FORMER SCHOOL TEACHER, HEAD START CONSULTANT, AND FASHION AND MARKETING CONSULTANT TO THE LARGEST RETAIL STORES OUTSIDE OF THE U.S. FOR OVER 30 YEARS, YOUR ORGANIZATION DOES NOT CARE ABOUT THE CUSTOMER AND YOUR EMPLOYEES ARE POORLY TRAINED. IT IS INEXCUSABLE THAT I WAS CHARGED ON MY VISA, STUCK WITH A STORE CREDIT, MY DRIVER WAS TOLD SHE NEEDED TO BRING INFORMATION THAT WAS NOT REQUIRED, AND THAT YOUR STORE MGR. IS TOTALLY IGNORANT OF YOUR ONLINE POLICIES!!!! I AM TELLING EVERYONE I KNOW NOT TO SHOP AT TARGET! | |
| D. Stein | 1/13/12 |
| I am on this site looking for the ceo's name so I can make a complaint and found the other folks venting here. We just had a terrible experience at our Target in Edwardsville, IL. We attempted to take back an appliance that has begun to malfunction and was very rudely told we should have returned it within the dates on top of the reciept. There we stood with the orginal reciept and the orginal packaging to the item. The customer service members Fran and Keith made it clear in the rudest way possible, they would not help us. Even though I tried to explain that it was not used often and we just noticed the malfunction. We are senior citizens so I am sure we looked like the type that would be dishonest. In fact I worked for a local competitior as the retail theft coord. for this area. I am so angry at how I was treated that I will never go back to Target. | |
| S, Kirk | 1/15/12 |
| I received 2 wood end tables that I purchased on-line. They were not packaged or protected well at all. They BOTH ARRIVED BROKEN! I called cust serv to see what they would to help the situation. Here's their offer to me - I repackage, return & wait for my refund - then weeks later, they will ship me 2 more tables. I asked if they couldn't express ship replacements to my Coeur d'Alene, ID Target store. These tables are a gift for my grandaughter's new apartment. They refused. I told them if the new tables were not packaged better, they will arrive broken too. I used to work for UPS and know how those packages are thrown about. 3 different cust service reps refused to give me their employee ID # - which by the way is a consumer protection law so that we can prove who we spoke to. So, I asked for 3 different supervisors throughout the whole process - they gave me their ID #s & agreed that their all reps must not have been properly trained about the ID #s. I have been on hold all morning, trying to get this problem resolved. They refused. I asked for the corp off phone # - which took me right back to the last super I talked too! I asked for the exec office # or email. After told her that I had recorded all our phone calls this morning so that I would have proof for my dispute of the charges and formal legal complaint to the Attny gen office, better business beau. & consumer protection agencies. As soon as she heard that I, too, recorded these calls - she informed me that she had not given her permission. I told her that I had not given them my permission to record me either. She hung up. There's a lot more to the story, including calling The Red Card credit # where they refused to dispute the charges. So, these broken tables will go in the garbage & I will not pay the charges, make the formal legal complaints & dispute any collection actions. I WILL NEVER SHOP AT TARGET OR TARGET.COM AGAIN. If you want broken furniture, that they already have your money for, go ahead & order from Target.com. | |
| Mary Jo | 1/12/12 |
| I went into the St. Petersburg target (Tyrone) to check on some items I saw on clearance and was told would be marked down even further today. There were 9 other woman doing the same thing and the team members ( far from it) were making comments about how they weren't going to that dept. because there were people waiting. I asked a team member in health and beauty if she had marked everything down on the top shelf and she snapped my head off. A team member came to the dept. where we were all waiting and she called on her walkie for help and the person answered with " tell them we aren't marking down until tomorrow. Why would a team member come to mark things down and when she called for help be told it would be done tomorrow. We were waiting patiently for someone to assist us for over an hour and a half. One of the ladies went to customer service only to return saying the manager of the store and the manager of the department were rude and that they wouldn't help. I have seen a HUGE decline in the customer service at target and I always shop there. I don't like the crowds at most WalMarts but have decided that I will shop there just for the better customer service. Continue to treat customers like you are and you will continue to lose customers. I am very displeased with my experience today. | |
| Tracy R | 1/9/12 |
| Target, Your shopping experience used to be second to none. Now it is bait and switch. From ridiculosly low prices on phantom merchandise on the web to lack of pharmacy stock. And what have happened to your managers? hanover , kingston and abington mass. Managers stink. I am shopping at walmart where i hare to shop but everything there is in stock. Come on Target hire some new people and stop the scam jobs. 15 year customer no more Tracey in mass. | |
| S WintersI | 1/9/12 |
| I will never log onto Target.com again. It is a hard website to navigate and does not give needed information when trying to order a clearance item. I wanted to check out the kids Spy Wristwatch. When I found it, it showed up on clearance at a real good price. Tried to figure out how to order it. Even called a friend to look at the site. No luck there either. Went to the store to ask for the price. No way. Same company but they don't honor the website price. Called the 800# to order. Was told they were no longer in stock. Two company employees said that they have had had trouble ordering from the site. Would you think that maybe someone who designed the site could show how many sale items they have available in stock and as they are ordered, the number available would be decreased. There I go thinking again. Target now has another irate customer who will pass the word of their poor customer service. Seems like Target is getting too big for its britches. There are a lot of other stores out there who would like my business. I don't appreciate being bounced around. My buck is good anywhere. | |
| Mike | 1/8/12 |
| On January 6, 2012, I dropped off a new prescription to the Target Pharmacy at 30340 Haun Rd., Menifee, CA 92584. I returned two days later on January 8, 2012 to pick up my prescription. I gave them my name and birth date and after about ten minutes of searching the staff explained that my prescription couldn’t be found. I insisted that they continue to look because now the situation would require me to miss a day of work to visit my doctor again to have another prescription written. I would also be required to pay a co-pay amount for this additional visit. The staff requested my doctor’s name and after several minutes and much searching my new prescription application and the prescription was finally located. The prescription wasn’t filled and the staff was concerned that someone previously working on my prescription might have set it aside because there was a problem with it. I was told that the pharmacist on duty was on break and that when this person returned would look into it and I would be contacted later that day on a resolution. I waited three hours but wasn’t contacted so I called the pharmacy. I was told then that the pharmacist didn’t know why my prescription was set aside and there didn’t appear to be a problem with it. I was also told it was ready and I could pick it up at my earliest convenience. My question is why wasn’t I contacted during the two days prior to my return if there was a problem with my prescription? If there wasn’t a problem with it, why was it misplaced? Also, why wasn’t I contacted like I was promised when a resolution regarding my prescription was found? This was my first and last time I will ever have a prescription filled at a Target Pharmacy. I will never recommend Target's pharmacy services to anyone and will do everything I can to discourage anyone from using their pharmacy services. I have always had a pleasant shopping experience at Target in the past but this incident has left me frustrated and has greatly diminished my opinion of Target. In spite of the location and convenience, I will consider other places to shop in the future. | |
| Kathy | 1/7/12 |
| Do not order from Target online! I did using my debit card, and when I checked my account, I was double charged on two items. Each double charge listed a different 800#. When I contacted each number: the first person couldn't answer why I was double charged, so he gave me another number to call; that number turned out to be the call line for a Target credit card. So, I called the second 800 number: that person told me my account was charged "a preauthorization charge" that should "go away" in 7-10 days. My order did not state anywhere that I would incur a "preauthorization charge." Seeing that I wasn't getting anywhere, I asked for a Supervisor & was given another 800 number. When the third person couldn't help, he actually transferred me to a Supervisor, who insisted my checking account was not double charged on two items. When I asked for Target's Corporate phone number, she said she was it. Finally, she said I'd have to "file a dispute with my bank." I spent an hour and a half to get nowhere. I will never order from Target or shop in their stores, and when anyone asks my opinion of Target, I'll be passing on my shoddy experience! Oh, by the way, I Googled a contact number for Target's Corporate headquarters, and when I called, I got the same recording as the other 800 numbers. So, apparently Target doesn't have an administrative customer service department. | |
| d | 1/8/12 |
| Comments Click here to add a comment for this listing. I was in the Stow Ohio Target purchasing two carts of items;several clothing items. i had the items seperated and the cashier was a very nice girl and as she was ringing things out i asked if i could keep the hangers and she said sure. i had taken two sweaters off the hangers and was holding them. all of a sudden a lady cashier named DOT came over and grabbed them from me. i was startled and looked at her asking what she was doing. she said she was taking the hangers. i told her that i was going to keep them and she said that i was not allowed(i always do in the store). i explained the cashier said that i could and she said NO she then grabbed a sweatshirt from my cart and yanked the hanger out stretching the neckline and tossed it on the belt. then she started going through my cart and pulling out hangers and throughly messing the cart up. i asked her again what she was doing and she said she was getting the hangers out. i told her to please not as i had things seperated and did she take another sweater out. she said she had no idea and i said i had things seperated. she asked the nice cashier jessie and she pulled it out of the bag. i explained again i had three seperate orders. DOT kept on going through the cart and got all of the nineteen hangers and was very rude and would walk over and put them in a bin at another resister. i felt like a thief with her. i then found another hanger and followed her calling out, DOT and she turned. i told her she had forgotten one and that she was very nasty. she shook the hanger at the cashier as she came back and said, she said i am nasty@! she then proceeded to go to the service desk and manager and tell them. she was loud and very horrible! another lady came over and said she refuses to get into DOT's line as she is nasty...i can see why! i spoke with the manager and asked her about the hangers, she hem hawed around and said well usually if the customers asked but they recycle them. i told her not only was i embarassed but the cashier was also. and that i had three orders and she messed them up and stretched the necks. DOT is older with white hair and short and plump. she should never EVER be working with the public...a horrible nasty person and one who thinks she is a top cashier and makes the others feel very bad. jessie then pointed out the manager to me and said that she was new but was trained to give hangers if asked. it's not the matter of the hangers but how i was treated and how she treated the cashier and made a complete fool of herself. this was on jan 7, 2011 about three pm. | |
Johnny  | 1/7/12 |
| I always shop in target and I have been looking for IPOD touch 8 gigs to purchase and I can't even get one to buy. I did a search on the their websites and realised that most target stores are currently out of stock. What is going on. Why can't they make this product available so we can buy. This very FRUSTRATING. | |
| Unhappy Customer | 1/5/12 |
| Target @ El Con Mall in Tucson, AZ Target has horrible customer service at this location. I have been consistantly disappointed with the lack of customer service at this particular Target. I was purchasing a clearance item, marked 70% off, the price at the register didn't come up when the clerk scanned the barcode...rather than the employee find out the correct price she made up a price....of course I declined the item at all since I had no idea if it was the 70% off price ??? Then I stopped at the Starbucks inside of Target. I ordered a grande mocha latte. The clerk said are you sure you don't want a "skinny" it is less calories, I was not sure what the implication was, I said just the regular is fine, to which the clerk replied, "it's a good thing this isn't California." Are you kidding me Target??? This is the best trained professional coffee guy you got for me to get my $5 coffee......I was just about to forget about my last trip to Target where your 50% off Christmas cards wrang up full price, causing me a return trip to your store, where your return cashier refused to honor the price that was clearly marked 50% off, she said it wasn't in the computer. Really.....I had to drive back 2x for a $2.50 difference that you wont honor. The sign said 50% off...I got 2 sets of cards, one wrang up 50% off, the othere didn't??? That's my problem is basically what you are telling me. Well after consistant bad manners on your part, you should be ashamed of your horrible business practice you corporate bully ! I wont be returning anytime soon. And b.t.w.can you move the bike rack outside AWAY from the smoking area....why should I on my bike have to breath in toxic nasty smoke ! | |
| Jennifer | 1/3/12 |
| Just to add my comment to the person who wrote about Target San Jose CA stores moving away from plastics (since the city mandated it) and charging 10 cents for paper bags. I do believe not using plastics in retail stores and making people pay for paper bags is a good way to "discipline" people to carry their own reusable bags whenever they go shopping or at least keep some in their cars (if they feel the urge to drop by a store all of a sudden). It may be a tad inconvenient but it's more green in the long run. I know people are hard up these days due to economic recession and every penny counts, but I see it as a good way to make people more conscious, environmentally and financially, in the way they shop. But here's my beef about how Target is handling it. I mean, if you're going to charge your shoppers 10 cents for paper bags you better make sure that you at least provide us with bigger sized paper bags. The ones I've seen in a store today was so small (my god, smaller than the regular grocery store paper bags!), you couldn't fit big items in it. You are a BIG BOX STORE for crying out loud! YOU NEED BIG PAPER BAGS. People buy big items from you such as boxed small kitchen appliances, boxed plates and dishes, boxed small electronics etc. and other items that require large containers. I saw one lady in line, she bought a new PS3, guess what, it can't fit in the stupid small-sized paper bag. The poor lady had such a hard time lugging it out of your store looking like she just shoplifted it. She was willing to pay your 10 cent bag but you don't have a big enough bag for her. Your cashier should have the option of offering paper bags and those HUGE reusable bags that other store charge $1 or $2 for. I purchased glassware from your kitchen department and they are big and heavy and yes, they didn't fit in your dinky paper bag. But I got my Whole Foods bags to put them in so it wasn't a problem for me. But really, selling a dinky 10 cent bag is useless, especially if most of your shoppers tend to buy a lot of stuffs or mostly bulky stuffs that wouldn't fit in them. Even if they choose to buy 10 of these bags, it's not practical. It just makes you look like you're trying hard to be a hip, boutique store. | |
| Frank G. Bates, Charlotte, N>C> | 1/2/12 |
| My Laptop has Internet Explorer 8 installed. It also has Windows XP. Why can I get any site I wish in the world with the sole exception of TARGET STORES?????? It has only happened over over recent months. WAKE UP TARGET YOU ARE LOOSING BUSINESS........... | |
| Dana | 12/30/11 |
| I have been trying to access the target.com website for months now. I have downloaded the newest versions for internet explorer for my version of windows (xp) multiple time and yet I still cannot get on the website. I used to be able to get on it with my laptop, but I no longer have internet access on it since my wireless router quit working. I have expressed my disapointment with the website to the customer service representives both on the phone and in the store and have gotten the same answer which is that they have no control over the website because it is through a different company or something like that. I have missed payments to my Target card due to not being able to do them online and I was unable to leave the house since I was super pregnant or in the hospital having my baby. I also have pretty much stopped shopping at Target since I cannot access the website to compare prices with other stores. I used to love Target, now I find myself prefering to go to Shopko or even Toys r us over going to Target. | |
| elsie | 12/31/11 |
Target shouldn't be charging customers for bags. I realize that starting Jan. 1st, 2012 San Jose Ca. has to change from Plastic. But I sincerely believe that Target shouldn't being charging for bags. Their are alot of people unemployed, seniors and limited income people who by target charging for bags whould put a strain on their budget. It starts with .10 per bag before long it will be something far more than the .10. I know that I will not pay for bags at any store. I will shop where I don't have to pay for the bags. Carrying our own bags to the stores is inconvenient. Just give paper bags. I believe in our environment and I'm glad that plastic is on the way out. | |
| Gail | 12/29/11 |
| I looked at tags in Target in the city of Warren and could not find anything that I looked at saying made in the USA. All were from China and other countries. What is wrong with that picture, we need made in America items. Please start looking at the tags and demand that the store carry MADE IN AMERICA or you will go else where and keep going else where till you can find MADE IN AMERICA. We all need to work so things have change soon, every one can help things turn around. | |
| Jordan Douglas | 12/29/11 |
| So frustrated that I can't buy a lens that they have on sale, It is out of stock at all 3 local stores except for the floor models. They won't sell those or give me a rain check. It isn't available online and nobody knows when they are getting more. SO frustrating to be looking at the phyiscal product, but not be allowed to purchase it! | |
| Michael A Porretta Old Lyme Connecticut | 12/29/11 |
| To the CEO of target your people lied to us wrecked my grandaughters Christmas we are asking the CEO Mr Stienhafel to contact us about this matter we will be going to the BBB ,the Newspaper,and our Attorney if this matter is not taken care of ,Target has lied and made are holiday a mess and this is so wrong, your people are rude and they have erased our messages ,we have our telephone records ,bank records and all E-Mails saved we do expect to here from you ASAP Michael A Porretta redfox1900@hotrmail.com 11 griswold Ave Old Lyme Connecticut 06371 | |
| Daniel | 12/29/11 |
| I went to Target store in So. Cali. to buy a children's V Reader (electronic learning device) that cost about $70 dollars. After I purchased the item, I read the instructions and proceeded to put the cartridge (program) into the device. It didn't work. I kept trying but it still didn't work and the voice message kept repeating to insert the cartridge. I brought the device to customer service and asked for assistance. Here is a response from their super customer service department, "I don't have kids and my other co-worker don't have kids. We don't know how the items works. Sorry we can't help." Great job Target on training your employees about basic customer service!!!! How about "Wait and I'll get someone to help you out." The store may do well in their sales productivity, but as far as simple customer service, you ...... big times. I imagine it's not the fault of incompetent employees since incompetence comes from the management. I'll still shop at Target knowing that I shouldn't expect too much, especially very simple customer service!!! | |
| Gita | 12/22/11 |
| Concordville Target in PA, has some of the nicest people working there. The guest services counter always gives me the best service possible and I appreciate that! The registers are always well manned! Keep up the good job! | |
| Miriam | 12/16/11 |
| I went to target today, the one in L'ville Suwanee rd. in L'ville GA. I had 4 coupons one for each item I had, (all the same kind) I was told by the manager that the new policy was limit 1 coupon per item per day!!!!!!!!! I looked @ the coupon policy and didn't find this anywhere. Does any one know if this is true? I tried calling corporate but no answer, lol.... | |
| Ronni | 12/19/11 |
| My debit card information was stolen and 3 seperate purchases for a total of $939 was made at a Target Store in a completely different state than what I live in. Luckily my bank is taking care of the situation but I ask Target: how can three purchases be made by using my debit card as credit card with signature get by? I have been told by several agencies that Target, JCPenney and Macy's are the top 3 companies that these scams are getting by. Aren't all three companies owned by the same people? Are your employees not being trained? Or are your employees the thieves? I called my local Target thinking it happened there and yes I did get "some" assistance but not what I would hope for someone calling them and reporting that I did not make those charges... Was a phone number given to me for corporate to file a complaint or to check into it? NOPE. Buyers beware using Target online - maybe your information will be stolen also. | |
| Janet Erwin | 12/20/11 |
| Target claims that it has "Price Match"; however I went to Target to purchase a Let's Rock Elmo which Walmart had on sale for $29.99. I downloaded the flyer from Walmart's website, but Target refused to take it because they wanted the original flyer from Walmart, I even downloaded Walmart's website on my phone and showed it to them. I will never shop at Target again, the only reaons I went there in the first place was because Walmart was out of the Let's Rock Elmo. What a ripoff | |
Kinfolks2u  | 12/15/11 |
| I love Target..I always have. However, now that my husband works for them..I learn amazing things as his confidant. This probably is in a LOT of retain stores, but since I only know about Target, this is what I'll post. They CONTINUALLY are cutting workers, giving less and less hours, even though the store is doing great in sales, and most days are over their 'goal'. The 'team members' are required to give more and more and more, working MUCH harder, with less and less help but are put under pressure to complete their daily goals regardless....especially their managers.....now the managers are being asked not to give Christmas presents to each other (only out of their own pocket) in the 'spirit' of giving..yet, Target donates millions..I repeat, MILLIONS of dollars to charities, yes they are penalizing their own employees, cutting hours, just so their 'bottom line' always looks good. Come on Target...treat your people with respect and dignity..leave Thanksgiving Day and Christmas Day along..we know that within the next year or couple of years, the employees will be working THOSE days as well...and for what??? FOR YOU and YOUR PROFIT margin!! | |
| David Campos | 12/12/11 |
| I went into a Target store in Puente Hills Ca. 91748 to try and return a vacum cleaner which I purchased on black Friday. The first young lady I spoke to would not take back my vacum because in was not in it's oraginal packaging.I had a receipe and it has not even been 30 days but she said thats our policy.I then asked to speak to the store manager which took about 10 minutes.She ask the same questions as the first girl but was very short with me (Ashley was her name).All she keep refuring to was the return policy on a wall behind her.I ask if that policy about returning items back in oraginal packaging was at the reguester when you bbuy the item or on the receipt and again all she could say is sorry thats our policy and walked away. I asked for her name and she said Ashley in a very RUDE many, and then I ask for a last name and again she said Ashley in and even much ruder mainer and never stoped to answer any more of my questions.I have been shopping at Target since they opened and this is the worst problem I have ever had.I have told my story to as many people as I can because I feel Target should take back my vacum and that manger should give me a personal apology. | |
| B | 12/14/11 |
| The website is horrible! So slow. Everyone I know wont shop online with target anymore and are so frustrated with the whole thing they wont even go in the stores. Target has lost the business of over 150 people that I know due to the slow internet!!!!!!!!! | |
| Betty Keohokalole | 12/14/11 |
| I was at the Target store in Eagan today, about 2:30p.m. It was raining hard outside and I tried to get a cart that was not wet. The cart I chose ended up being too wet for me to place my purchases in it. I went to customer service and asked if I could get a towel to wipe my cart. The employee (lindsay) said "Oh, go over to where the carts aqre and ask the guy wiping the carts for another cart" then she turned her back and I stood there dumbfounded! I pushed the cart I had over to where there were two boys "wiping" the carts. I asked them for a dry cart and they said "Oh go over there and get one of those, they've been wiped." I went to the area they pointed out and the carts were still wet. I asked for a toweland one of the employees handed me HIS towel. Why didn't they offer to wipe out my cart? This is not my idea of Customer Service. One of the boys should have checked if the cart was dry instead of standing talking to the other employee while I WIPED OUT MY OWN CART. His only comment was"oh the towel is really wet so I don't know if it'll work." HE SHOULD HAVE GOTTEN ANOTHER DRY TOWEL AND HE SHOULD HAVE BEEN THE ONE TO WIPE OUT THE CART, NOT THE CUSTOMER. NOT WHILE HE WAS CHIT CHATTING WITH THE OTHER PERSON WIPING THE CARTS. CAN'T THEY TELL THAT THEIR TOWELS WERE TOO WET TO DO THE JOB AND GET SOME DRY TOWELS TO FINISH! If I had the time, I would have gone to an entirely different store to shop, where hopefully I would have gotten better service. That cured it for me to shop at the Eagan target in the future. The cashier that waited on me as I checked out was very hospitable and did a nice job but (Lindsay) needs to take more time to speak to the customer and really HELP the customer instead of pushing the customer to get taken care of by incompetent employees. | |
| | 12/10/11 |
| Do not purchase from Target online. I ordered a black friday item and received confirmation emails, the item was charged to my AMEX but the tracking information never changed from "a shipping label has been prepared". I checked with UPS and the number that was assigned was one given by the Target and means that the item had never reached UPS. After two hours on the telephone with Target, all the way from the Philippines to Minnesota, the only thing they would offer was to refund the purchase and let us reorder at the current price which was $60 more than the original. They refused to honor their confirmation emails, they refused to let us have one at the original order price and I even had two of their customer service people lie to me and tell me the order was on it's way. UPS confirmed that this was a lie. Additionally, they will not give me a telephone number to contact the head of online. They did give me a $20 gift card for my trouble....one that has to be spent online....yeah, I really trust that method! | |
| rose rodriguez | 12/10/11 |
| Target has real stupid staff, many are either black or hipanics, the stores are everywhere but being on top of things and organized the corporation is asleep, well with this economy this store is soon to be doomed 2012.. | |
| Elaine England | 12/9/11 |
| I went to the Target in Upland. CA on Campus and tried to buy gift cards that said Merry Christmas and guess what all they had were cards that said Feliz Navidad. I didn't buy any I went elsewhere. I still live in United States and feel this is worse than a slap in the face. I called to complain with the number above and feel whoever took my complaint could care less I will post this everywhere and tell all my friends and neighbors. | |
| CCheney | 12/5/11 |
| An example of good customer services vs bad. A prime example of "UPPER-management" LAZINESS, ineptitude, inefficiency and lack of initiative. Combined with an example of GOOD CUSTOMER SERVICE... by SAMANTHA (cashier supervisor at Tamiami Trl Sarasota location). She provide a solution by simply handling the situation efficiently, logically and COURTEOUSLY!!! Recently shopped Target and spent over $500 with the idea of getting the Red Card 5% discount at the time of purchase and any future purchases. Due to a "computer" glitch not able to process the application. The cashier gave me a paltry $3 off discount for entire transaction. When I called the store manager to complain and find a solution, I was told she would investigate and call me with results. She NEVER called. I then packed up the entire purchase and went to the nearest Target where I spoke to another store manager who was just as unhelpful as the previous one. He stated that I would have to do a return on all the items and then reapply for the Red Card. His attitude was like "oh well, your problem not mine". Just like the general attitude of COOPERATE AMERICA. So, I brought everything back into the store, ready to do just that! When "Samantha" (the cashier supervisor) handled the situation with much more logic and efficiency!!! She had me reapply on their now functioning computer system and then made the appropriate adjustment to the initial purchase receipt. Easy as that!!! | |
| Connie | 12/5/11 |
| Went to make a purchase on line the items was on sale however there was a shipping fee, this fee could be waived if I used my target credit card. So I entered in my target credit card and to find out no longer valid due to inactivity I called the number and of course got India (Wonder Way America's Unemployment is so High) they told me I needed to go to the store to get the card and place my order. Get to target re-open the account however can't place order on line orders with new account. Called Target spoke with India again gave my problem so very nicely he told me they would waive the shipping charges and to waive 1 hour call back to confirm. Just over an hour passed called in shipping Not Waived and so I'm canceling my order Nope can't cancel because you only have 30 Min to cancel. Guess time is also different in India. Only way is to refuse my order when shipped. I spent about 2hours of my time to save $50bucks Never again will I order from Target. | |
| vbriddell | 12/6/11 |
| I am loving the new holiday commercial. It is so funny how they go from Thanksgiving to Christmas. Love it. | |
| XAVIER | 12/4/11 |
| My wife and I got married on November 6, 2011. Two months prior we signed up for the online wedding registry at target.com. About two weeks before the wedding it showed us that eight gifts had been purchased. So after the wedding we drop by a local target to see what we needed to do to get our gifts, they instructed to call the 1800 number. We called the number to see what the next step would be for us. It took three phone calls to get in contact with someone because we kept getting hung up on. After getting through to a person we were told that we needed a reference number or the person name of who brought us the gift. When doing the registry it don't give you any information outside of letting you know what items that were purchased. So without that information we were told to just wait cause they couldn't do to help us. Its been over a month since our wedding and still no gifts have been delivered to us. Every time we call we get hung up on, passed from department to department, or told just to wait. At this point it don't look like we are going to get our gifts. Its horrible how customer service has treated us and how bad target.com is for not delivering our gifts. This has been the worst experience with target ever. This is something I would expect from wal-mart. We just want our gifts thats already been brought for us. | |
| carolette | 12/2/11 |
| WARNING! dont buy from target online b/c the customer service is deplorable. i paid an extra for a signature requirement on delivery. my items were dropped on my porch without me signing for them. i called customer to have the fee refunded and of course i ended speaking to someone in india who drove me up a tree b/c he had no idea what he was talking about and that's when he wasnt keeping me on hold for 10min at a time. i finally hung up after dealing with him for a half hour and called a toll number instead of the 800 that was SUPPOSED to be to corporate headquarters but again connected me to india. i hated to be rude but i told the girl i dont wanna talk to anyone in india, u connect me to an american... NOW! i finally got an american and this girl realizes the error but then tells me, i'm gonna send u a gift card for the handling charge. i asked her was she crazy and told her if i paid target with my creditcard, target better put my money back on my card. she agreed but there is no web info that will allow me to file a formal complaint to HQ about my experience. SMH | |
| Lee Watkins | 11/30/11 |
| During the Black Friday sale, I visited the Honolulu store, as well as a couple of other stores in the area(not Target). By far, the Target experience was superior in every way. First, the store was exceptionally clean. Second, there was an abundance of store help available for speedy checkout (no wait at all, which is unheard of for Black Friday morning). Several employees offered to provide assistance in finding anything. I took one up on their offer and the personally walked me to the item requested. Finally, they had a great selection and everything that I wanted (advertised in ad) was available. I would like to point out that the Target I went to opened Friday at 12:01am. I did not shop there until about 6:30 in the morning. I thought for sure that the items I wanted would be gone, but they weren't. I have always preferred Target to Walmart and KMart, this is absolute proof. (I went to K-mart that morning as well and the store was dirty, understaffed and they had computer problems at the registers, which caused long waits. I waited over half an hour to check out. I arrived at the store at approximately 5am, which is when they opened and half of the items looked for was not found. The store help was unfriendly and mostly unhelpful, though one individual did assist me in finding one item, it was not clear that it was the item in the ad and I was not sure until I waited through the half hour line. Better signage, or any signage would have been helpful. Bottom line. I loved my experience at Target. They are great. Good job! Just wish there was one closer to my house. Lee Watkins | |
| Dave | 11/30/11 |
| Around 90% of us celebrate Christmas and yet Target stores seem to cater to a small handful of crazed athiests WHY? You'll notice there's not one mention of Christmas throughout their whole Sunday circular WHY? When you shop at Wal-Mart there's Christmas music creating a nice festive atmosphere but when you're in Target it's like a mortuary, it's eirily quiet and they don't even allow Salvation Army bell ringers outside WHY? The store right now is full of Christmas shoppers spending crazy amounts of their money and Target goes out of their way to NOT acknowledge Christmas in any way WHY? I think it's a damned shame and people should up in arms over this nonsense. Even Wal-Mart is getting back into doing the right thing and using that "Christmas" word more and more, nobody should ever avoid saying Merry Christmas by using that ridiculous and insulting happy holidays stupidity. | |
| | 12/1/11 |
| Around 90% of us celebrate Christmas and yet Target stores seem to cater to a small handful of crazed atheists WHY? You'll notice there's not one mention of Christmas throughout their whole Sunday circular WHY? When you shop at Wal-Mart there's Christmas music creating a nice festive atmosphere but when you're in Target it's like a mortuary, it's eerily quiet and they don't even allow Salvation Army bell ringers outside WHY? The store right now is full of Christmas shoppers spending crazy amounts of their money and Target goes out of their way to NOT acknowledge Christmas in any way WHY? I think it's a damned shame and people should up in arms over this nonsense. Even Wal-Mart is getting back into doing the right thing and using that "Christmas" word more and more, nobody should ever avoid saying Merry Christmas by using that ridiculous and insulting happy holidays stupidity. This to me doesn’t make very good business sense either. | |
| Susan | 11/29/11 |
| My 10 year old daughter wanted an IPod touch and we decided to check it out at Target, because she had some unused gift cards which she could combine with her birthday money for the purchase. I was reluctant to buy her one, because my older son had cracked his and she was much younger. I relayed my reluctance to the Target team member (at the electronics counter) and he stated that they had a plan that would cover the IPod if it was damaged, it was $30 and would cover it. My mistake was, I didn't know Target team members lie to customers. As expected, my daughter cracked her IPod, and I took it and the $30 warranty to Target fully expecting either a replacement, or for them to fix it. The people at the electronics desk now told me my $30 warranty would only cover mechanical failure..what, why would I spend $30 to cover a device for unlikely failure. I explained what was told to me, and the admitted that it was likely told to me, but there was nothing they could do. I asked for a manager, didn't get one and was very upset that my 10 year old, who was with me when they made this promise, now thinks sales people are just liars who steal her money (this was her money after all). I spend thousands of dollars at Target every year, I am more than annoyed. | |
| Mo | 11/29/11 |
| I shop at your store all the time, but I must say am very disappointed in the help you have hired lately. I have been in your store every day looking for a Christmas item that is a hot toy. When I arrived yesterday, an employee stated that he noticed I was there often and wondering what I was looking for. When I told him, he had the nerve to tell me that if I would throw him a couple of bucks, he would pull the toy and call me. If that is the way you people are doing business, I am tempted to contact our news station and let them know how your store handles their customers. There are enough crooked people in the world and now we need to see them at your store. What a pity | |
| Bob Mc Neal | 11/30/11 |
| The lady in red on your commerials was TERRABLE,,,,/Target has always had some of the greatest TV commerials in the past. Lucky I havent seen her on for awhile and the commerials are back again being super good. She was so BAAAAAAADDDDDD | |
| Raquel | 11/29/11 |
| I went for a return for a purchase that I made w/ check on 11/23. The check has since cleared my bank but i was told that I could only get a refund via gift card until until 8 business days have passed. I looked over the receipt, the posted policy on the walls and check stands and saw nothing that disclosed that I would need to wait 10 days. The day I made the purchase I used a check because I forgot my bank card and didn't want to use credit. This is disappointing to me since I drove out in the cold only to be told to come back on 12/1. The policy should be made clear because if i had known I would have used the credit card. I called and requested a copy of the policy or to be directed to where I could read this in the store only to be told an "executive" would contact me. Shame on you Target.... going to rethink my shopping in the future and stay away from target for the time being. | |
| Deb and Marty Rochester NY | 11/27/11 |
| In all fairness, while we do love your lady in red commercials....we do wish you would stock more items made in the USA. We are checking labels and reconsidering every purchase we make. Please show your support for America and our returning service men and women by increasing your 'Made in the USA' merchandise. Thank you. | |
| Deb and Marty Rochester NY | 11/27/11 |
| We absolutely LOVE the lady in your commercials in the red work out suit! She is hysterical. We both run into the living room to catch every commercial. I hope they continue at least until Christmas. Nice job on catching our attention and putting a little humor into the commercials intstead of just filling the air with one product after another. Thank you! Deb and Marty | |
| Tyesha Hansborough | 11/28/11 |
| I probably wont be shopping at Target anytime soon. I placefd an item on hold and what did they do they sold it in less than an hour of me calling them and now the item is out of stock. Guess what Target will not try and help me locate another one, so I am going to post negative reviews everywhere I can. Facebook, Twitter, yelp hopefully my friends wont shop at this target ubtil they get it together. Oh by the way it was Target on 120th in Hawthorne, Ca | |
| Karen Zientek | 11/28/11 |
| My family and I went to Target the night of Black Friday to purchase a TV. We stood in line for almost two hours, which was fine. But, once we went inside the store we headed directly to where the suprise doorbusters tvs were placed. We decided to pick a Vizio 42" that was lined up around the other tvs. There was at least 2 or 3 of this brand and size, without any pricing. After shopping around we went to checkout at the register, where the employee told us that it was not on sale. Which led to my next question, why was it placed with all the on sale, doorbuster tvs. This was false advertising. They should have never put that TV (Vizio 42" ) with the other tvs that were on sale. The employee told be that I would have to pay regular price, refusing to involve a manager or high ranking staff. I feel like someone at the corporate office should know how the employees manage one of the stores. (Spring Cypress in Texas) It was terrible. It's a shame, I shop there all the time. It WAS one of my favorite store. | |
| Diana | 11/25/11 |
| I like target stores for the most part they are bright, clean , and the personnel are pleasant & co-operative , but I can not stand your present ad on tv. Am I missing something? Do you need a new advertising manger or what? Can Corp actually listen thru that ad with the blonde in the red dress and not mute or flick the channel ? We talked abt it at thanksgiving,liking ocean spray cranberry's ad but ready to scream when target's ad is on. You must not of reviewed the ad before it aired, or u did & pushed ok instead of denied. Diana | |
| Deb | 11/25/11 |
| First time I have ever done this but I have to write to comment on lady in red in commercials. She is so annoying to my entire family and friends we turn the channel as to not listen to her. I live very near a Target store and I love it and shop there often. It seems as though in the past your commercials were always very tasteful and made people want to flock to the store. Just thought I would give you my opinion. Wishing everyone at Target and their families the best of holidays!! | |
| Stephanie Gaea | 11/26/11 |
| I was denied a refund for a car seat and stroller travel system I bought online at Target.com, with accessories costed me $626.95. I received all the accessories, but instead of a britax travel system that is sold online and not here in Hawaii, I got a wooden Keekaroo High chair. My aunt signed for it thinking thatʻs what I ordered. The customer care specialist told me to return it to the store and then I can get the correct item quicker, within 4-5 days rather than thru the mail would take 5-6 wks. So I lug the 46lb chair and my 3 wk old son in the carrier to the target store here. The poor team members and I were on the phone with multiple customer service specialists for almost 3 hours at the store! First itʻs sure you can get a refund, then itʻs weʻll give you a store credit, then itʻs we can put it back on your visa, but not what you paid for shipping to Hawaii, then weʻll give you a $50 gc for the inconvenience but now you gotta lug that box back home and wait 3 days for a return label email and then wait til they receive their wrong item back and wait again to get my item I ordered. I say no I want a refund for the entire order because I need a car seat and stroller now, please hold.....then I get a "no" I canʻt get a refund, I just need to take it home and wait for my email. I ordered the items on 11/10/11. Iʻm still waiting for my return label email, 3 days came and went. I donʻt even want to talk to anymore of those "specialists" that canʻt do anything. I want my money back so I can get a car seat and stroller and leave my house whenever conveniently as a normal person would with a baby. Iʻm never shopping at Target.com again. I shouldʻve ordered it from Amazon.com like I normally would, and will do if I can just get my money back!! | |
| Gordon W.Bishop | 11/26/11 |
| On Friday the 25th of November at 2:45 P.M. I was in your target Store In Yulee Florida,State road 200/ A1A. At 2:45 P.M. I ask a Salesman Name MIKE if he Knew If I could Get a Certain Item...HIS REPLY was ..I can not answer your Question Because I do not Clock in Until 3:00 P.M. there fore I am not on the CLOCK yet... I Spoke to the Young lady who said she was the store manager on duty at the time and I told her about the UNCOURTISIE of the Electronics Sales person,, HER comment to me Was, O.K.,and I informed her that I would NEVER go and shop at another TARGET STORE.. AND I will Not ....At least I expected the STORE MANAGER to at least tell me that she qwould speak to the Clerk about his Rudeness... IF the Clerk can not answer a Coustomer question 12/15 Minutes before his Clock in time, THEN why would the Clerk be on the floor in his area of work... I spend EVERY MONTH at least $200.00 for Medications...But i Promose your compant I will drive 30 miles and get my Needs in the Future, I WILL NEVER STEP FOOT INSIDE ANOTHER TARGET STORE.. Any you Continue to Hire UNPROFFESIONAL Boy's and Girl's to manage and work in your business,and I am sure you will not gain very many new Coustomers..I will also TELL everyone that I kjnow about your Staff...Trust me, this will go on my face book so everyone will see this Complaint about TARGET.. Gordon Bishop | |
| Dolora | 11/27/11 |
| I believe your business was the first to move hours to Thanksgiving Day. Other stores quickly followed suit. Unfair to your employees and it definitely affected our Thanksgiving in a negative way. Hurry thru dinner try to grab a nap to go out and shop in the dark. Babies in strollers, teenagers acting in loud rude manners. Most of my family enjoyed the 4 or 5am openings. If the trend stays next year, we will not be participating. Greed once again ruins what was a fun tradition. | |
| stephany | 11/27/11 |
| I just have to ask? Why am I more familiar with targets coupon policy than their own cashiers? Yesterday I went into the store to buy over $100 in merchandise and I had coupons for everything. I know their coupon policy but didn't bother printing it b/c I assume the employees deal with coupons on a daily basis and that they probably get some kind of training in that particular area.... Apparently NOT!!! First off the cashier gave me attitude about having many coupons and that I was combining Target coupons and mfg coupons. I knew this was not going to have an easy transaction, then she said she is unable to accept so many Target coupons because they are only allowed to accept 1 coupon of each per transaction. I said no where in the coupon does it specify a limit or on the coupon policy? She got me really upset, then I ask her if she can call her manager? She said she was the manager!! I was even more upset b/c by this time there had passed over 10 akward minutes!! In checkout and my 6 month old daughter was starting to get upset, the lady could not come to a decision if she was going to take the coupons or not! I am thinking " wow! The store and manufacturers go through so much to advertise and get their coupons out there so when you go use them.... The stupid cashier is totaly clueless about coupons??" Well now she calls another manager to come and assist her because she is so incompetent to resolve this matter on her own and make some use of her so called "manager" position. Now I'm really frustrated because its been 15 minutes of waiting and my daughter is screaming, so I just ask for my coupons back and cancel my whole transaction! Now I left the store so humiliated and with no merchandise whatsoever. I will be taking my coupons and doing my shopping at Walmart from now on. I will still be giving Target corporate a call Monday to let them know how poorly their employees have been trained and how much common sence they lack!! | |
| Ann | 11/27/11 |
| The black Friday process at Target this year was terrible!! I shop there every black Friday and this year I couldn't even get in b/c of the new process. They had one long line that wrapped around the building and crossed the street, and only let customers in 30 at a time through one door. We left and went to other stores. I'll never go to Target again on black Friday if you keep that process. An absolute nightmare shopping experience! | |
| Barbara | 11/15/11 |
| The worst commercial on TV now is from Target . I can not stand that woman in the red suit!!!!! I turn the sound off or change the channel every time it comes on. It is completely idiotic and insulting and extremely annoying to me.....probably to many more "guests" also. It in no way entices me to go to Target. There are other really annoying commercials, but this one is by far the obnoxious at this time. Better luck next time. Try for one with more class as you have in the past. Target has become a much better store than it was a few years ago, but this commercial is not up to the quality one would expect from Target. I guess your sales for this season will determine for you if it was productive. Hopefully, your Christmas commercials will excel and make us enjoy the coming holidays. Barbara | |
| | 11/24/11 |
| I am having a horrible experience with Target and Target.com. Every order I place on Target.com it always comes back that they are out and I never receieve the order or it is scheduled to arrive after I need it. WTF?? I've had it. They have lost a loyal and huge customer. "F" Target!!! Who the hell orders Christmas presents at the middle of November only to receive it after Christmas December 30th. Then the money doesn't get returned to my account until 5 days later at the least. So I miss Black Friday shopping because you are holding my $1000.00 and you notify me on Thanksgiving Day. I'm so f'n pissed!! | |
| grandma | 11/24/11 |
| target security ...im 70 years old. have high blood pressure..ive never ever did anything wrong in a store and yet i was followed and watched by untrained security people who look 19 yrs old and think their cops....target is now just like wal-mart....i always wondered why older people arent in those stores...now i know why...their afraid the key stone cops will cause them to get a toe tag...both stores make enough money to hire older, trained security people...shame on them..they save by hiring uneducated kids who run up and down the isles looking at people...they dont deserve our money.... | |
| Nancy | 11/25/11 |
| I like your store but, those Christmas commericals are in very poor taste. Please get rid of the blonde shes not helping you sell your product. I know alot of us turn the channel when it comes on because, its that bad!!! | |
| Rich Garcia | 11/25/11 |
| All Target store stinks!!! Target store located at Viera, Florida must be # 1. They need training in people skills. What your company need to do is call Publix to help show them with how to treat their customers. The store Manager Ms. Maribeth was not professional in handling the situation. Ms. Maribeth blocked the front entrance with a barrier along with a security guard by the name of Sunny. Our family members were on line and as 12am approached they allowed all those who were waiting on line to go first. My husband and I waited patiently by the front entrance with Ms. Maribeth guarding the entrance along with security guard Sunny. As the crowd on our section grew bigger a certain group of people went to Ms. Maribeth and said "we have family inside can we go in". Ms. Maribeth permitted for them to go in and that created a stir within the crowd. I explain to her that we too had family inside and they are holding a 46" tv and we need to go in and pay. Ms. Maribeth ignore me. So my husband called my niece to come out to show Ms. Maribeth that we were not lying and she still ignore us. Then Security guard Sunny disrespected my husband by yelling at him and said "Sir do you not understand the concept of standing in line"> My husband was addressing an issue to Ms. Maribeth. The reason my husband and I did not stand in line is because I am a handicapped and my husband was concern for my safety. So we proceeded to go around because we saw that they were not going to help us. As my husband and I proceeded to leave Ms. Maribeth slightly moved the barrier to allow other patrons in. My cousin witness this and was very disappointed with her action. I realized that Target will no longer be my store. I will go across the street and shop in WALMART. They know how to treat handicaps and their customers. Now I understand why your store is always empty and WALMART is always FULL. I refuse to buy the 46" TV at YOUR store and I rather pay more somewhere else. Good day. | |
| Sharon M. | 11/22/11 |
| To Employees of Target....You want Thanksgiving off...So do I, a hospital employee...So do the television employees which you probably turn on all day or thru out the day...so do the public transportation employees...ie pilots, service stations, bus etc....so do the convenience stores....so do the employees on call in case of natural disasters...and it could go on, For some of us it's just not Thanksgiving but all holidays....We do it a lot because we love our jobs and making live just a little more pleasurable for many of you....Many occupations of done this for longer than a lot of you can remember and did it without public display....we have done it for an inner satisfaction with a joy and love and happy we have a job. | |
| Sue Sherman | 11/23/11 |
| I cannot stand your commercials - they are horriably annoying. I DO NOT want to shop at Target ever!!! Please make them stop (that woman dressed in red who looks ridiculous screaming - It's so ANNOYING and the other 2 are just completely Stupid. And, to top it off they keeping playing over and over. Get rid of them!!! The site of a Target store has now turned me off completely - I will definitely not shop there this holiday season. Bring the Dog back - PLEASE!!! | |
| S.R. Stamets | 11/23/11 |
| Your Christmas advertising commercials are driving me nuts. That woman is the most unlikeable and irritating person to come along in a long time. I have to look away and turn the sound off when the commercial appears. And, you are over-saturated!!! Fire your advertising agency for these awful commercials!!! | |
| Joy | 11/23/11 |
| Wow! I had the same experience with target.com i'm pretty sure they have the same " customer serivce practice skills" as at&t employees ! ... I have spent 1hour & 45 minutes trying to talk to people/or someone & to simply place an order ... then followed up by trying to get the order correct .. then a simple apology( which NEVER happened) it goes to show you that Corporate @ Target is the same as anyone other company~ they don't care about anything except their pay check! ... I spend on an average of $600.00 a month with a red card..... No one cares! here are the names of the ignorant people i have spoke to: Jaycie~ he wouldnt give me last name or his employee # Jane employee #A523831 (allegedly) then Kay employee # 37508140( again allegedly) (@ corporate) who called herself a " Multi~Channel Specialist" LOL all in all... my order was NEVER placed ! I will be cancelling my red card & shopping @ Walmart !!! | |
| Jeff Caplan | 11/23/11 |
| Black Friday ads with the older lady in them has got to be the WORST commercial I have ever seen. It repels me like DEET to a mosquito. I have done my best over the last three decades to block out Family Circus cartoon in my newspaper, this is worse. Fire the advertising company and the person in Target that approved it. Have you ever heard of a focus group? Did someone think this was cute? | |
| Martha Smith | 11/23/11 |
| Every time the ad for Black Friday, with the wacky woman, comes on I immediately switch to another station. I don't know why the retailers can't let their employees celebrate Thanksgiving with their families and open earlier than normal on Friday. Since we are not shopping this year, instead asking family to give to their favorite charities, I don't have to worry about going to Target on Thursday and can enjoy spending the day with my husband. | |
| Chris Sulprizio | 11/23/11 |
| TARGET -- I think your ad campaign featuring that stupid blonde is insulting, extremely annoying, and in very poor taste for a company such as yours. You're comparing potential Target shoppers with this ridiculous woman, and I would be embarrassed to be at your store early for shopping as someone might think I was influenced by such a ditzy, materialistic, sorry excuse for a person. These ads are encouraging me not to shop at your store, and I don't know anyone who thinks their funny. And when she screams, I have to turn my head in embarassement for Target and the TV viewers. More tasteful material a must in 2012!!!! | |
| Vanessa Navarro | 11/21/11 |
| I ordered a jacket and lip gloss from target online...received the lip gloss (completely busted up and opened) needless to say that went in the trash. Never received the jacket. Checked into it, the post office sent it back. Target rep keeps saying it was delivered to me by my local post office. She never bothered to check the actual post office site, she was looking at ups' site cuz they transferred it to the post office. ups says it was delivered by the post office but HELLO post office says it was sent back. Meanwhile, I'm stuck in the middle with no jacket...thanks target for your help and 'knowledgeable' associates. They obviously do not go the extra mile for their customers. Unbelievable. | |
| Loyal Customer | 11/21/11 |
| I SUPPORT YOUR EMPLOYEES' PETITION NOT TO OPEN AT MIDNIGHT AFTER THANKSGIVING. TARGET, BE A LEADER NOT A FOLLOWER, AND SHOW SENSITIVITY TO THE NEED FOR A HEALTHY WORK/LIFE BALANCE FOR YOUR EMPLOYEES AND THEIR FAMILIES. C'mon Target...You can do better! | |
| Bob | 11/21/11 |
| If the employees do not want to work the hours that the store is open, then they should find a NEW JOB!!! The problem with most retail regular hourly employees is they want a pay check but they do not want to work for it! They should fire anyone who does not want to work the hours the stores are open. | |
| A mom | 11/20/11 |
| I will no longer buy any food items from Target until they have instituted an oversight committee to investigate companies that they purchase food from AND publicly announce that they will no longer purchase from Sparboe Farms. The animal cruelty charges brought against Sparboe Farms, an egg supplier, absolutely made me sick. Companies like Target and McDonalds have a responsibility to the community to review the companies that they purchase food from. If the workers have such little regard for the treatment of the animal, how safe do you feel about the quality of the food coming out of there? I will not be feeding it to my family. | |
| Marsha Fleenor | 11/17/11 |
| What in the world is wrong with Target's website? I've been trying to use it for two weeks. It freezes up and you can't do a thing. Better get that corrected before the holiday shopping on line begins. I'm sick and tired of trying to use it. | |
| JGriffin | 11/15/11 |
| I have just read recent posts from all the other unsatisfied customers who have placed orders online at target.com. As I write this I am AGAIN on the phone with a "SPECIALIST" regarding an order I placed on Oct 27, 2011 for items that were on clearance. I can't cancel the order online, my bank is holding a pending payment for the items, which means I can't use that money for other more important things. I have called a dozen times about this order and keep getting the run around. I also keep receiving emails telling me there is a delay, of course there is a delay, the items I ordered are not in stock anymore, because they are summer items. On November 10th I was told my order was pending and in the warehouse to be shipped that the items were again in stock. On November 14th I tried to cancel the order and was told by a customer service rep that ok they cancelled the order, NOT, as of today November 15th, I called again and was told the person who told me they cancelled the order did not cancel it because they have no access to a system to do cancellations. Now I am being told my order is STUCK in a released status. Now I was told he is sending my information to BSPS GROUP because they are the ones who handle these types of situations. I informed him I will be calling corporate and the better business bureau. And I WILL NEVER SHOP AT TARGET OR TARGET.COM AGAIN. | |
| Kelly jones | 11/15/11 |
| I shop at the target in baton rouge on siegen I never saw employee like this before ......I ask the young lady at guest service for his name . A guy name mark team leader . firting with a another team member . I needed help with a item . I was calling him .to help me . He keep firting . This store is not a great store to shop at .I ask to talk the manager .they ignore me ... What a waste of time ...... | |
| David | 11/16/11 |
| The whole Black Friday event now moving from 5am to 12am stinks. For fifteen years my wife and I look forward to the early start on Black Friday for door busters to kick off our holiday season... But not this year, because we are wrongly celebrating Thanksgiving again this year like every year. Black Friday no longer is the day after Thanksgiving, but according to Target and other retailers, is now going to be a substitute for Thanksgiving. GREAT JOB to the marketers. I hope your bonus goes up, because TARGET is off my list of stores to shop at this year.... GOOD LUCK! | |
| Elise Renee Gingerich | 11/16/11 |
| Since This Country Is Going To $hits Anyhow, And Customer Service Too, Both This Country And Customer Service Is Going To $hits, Can I Elise Renee Gingerich, Start Having Sex Orgies And Drinking And Drugging? Can I Start Drugging And Drinking And Having Sex Orgies Too, Seeing As To How Even My Other Loony Toon Neighbors, Are All Really Stuck On Their Own Selfish Lives, And Don't Give A Damn About Me Really, Anyways?! I Don't Really Even Think That The Other Loony Toon Selfishly Stuck On Themselves Don't Give A Damn About Me Neighbors, Really Even Care, Anyways....Can I Though?! huh Huh?? Can I Can I?! from elise renee gingerich age 39 in Lawrence Kansas Usa anyways, Thank You And Have A Happy Thanks Giving You All, Amen! is this kind of like the Decline Of America, Or What?! hee hee Is This The Deccline Of America?! huh??:) | |
| Jenn | 11/9/11 |
| I went to my local target and saw that cruel lotion deal. Buy two lotions get a 5.00 Gift card. My store was sold out. I have been back multiple times, and my store is always out of this product. Each time I talk to an emplyees they tell me it has been ordered and that it will be here on --. Each time I go back to the store there is no lotion. And the cycle starts all over again. Long story short, I would like to buy stuff from target if they would have the products I need in stock. I don't think I will be "shopping" there anymore. Or should I wasting my time attempting to shop there.(I would have put down negative stars if that was an option, instead of 1) | |
| Debi | 11/10/11 |
| I am posting this because of a very bad experience with Target.com.....I ordered a 6.5' prelit sky blue pencil tree on 11/6/11, received the wrong tree, they sent me a 9' antique gold tree instead that I cannot use at all...called the 1-800 number and got to talk to a person in another country that didn't know diddly squat and I could not understand them at all....had to pay up shipping for the item, now I have to return it and pay another UPS shipping charge.....it is very inconvience for me, and I am very unhappy about there customer services....I will NEVER shop Target again.....Farewell completely online or store.......!!!!! | |
| Renee | 11/3/11 |
| I recently shopped at Target.com I placed my order thinking it was agood deal. I received my email from them with the order summary saying it should arrive within a week. The week went by and I got a second email stating I needed to edit my order, my payment method was denied. I called to get it taken care of because I knew that my card expired, now mind you had they shipped my order when I was told they would this would not be an issue. My card expired 6 days after I placed the order, the day before it was to arrive at my house, the day after it was to be at my house was when I got this email about the "problem". I called and got someone who spoke very little english and could not understand me nor I her, she tried to transfer me and disconnected me, I called back only to explain entire situation again and then was told "Oh I would be embarrassed to if I didnt have the money in my account"!!! Really! He transferred me and again I explained my situation, and again was told it was not there problem to call the bank. The account is a second account I have for a second job I have for "play" money, it had more than enough money in it! Target can shove it I will never shop there again! | |
| Harel Papikian | 11/4/11 |
| THE WORST CUSTOMER SERVICE EVER!!!! NEVER again!. | |
| Virgil A. Linn | 11/4/11 |
| We needed 10, 60 watt light bulbs & 2 3/way bulbs. We are Minnesota residents, wintering in Mes, Az. I try to buy MADE IN THE USA! No such luck with light bulbs. My comment to clerks & customers was " If it were'nt for China & Mexico we'd be in the dark"! You carry only GE & Phillips light bulbs. Sylvania light bulbs are made in the GOOD OLD USA! So I stopped over at K-Mart & yes they carry Sylvania & even cheaper. Guess where I purchased my light bulbs? My advice is to start promoting "MADE IN THE USA"! Virgil Linn Alexandria, Mn. Summer Mesa, Az. Winter | |
| Cole | 11/6/11 |
| I went to the website shortly after receiving your email saying there will be a delay in shipping but found nowhere to cancel. Called customer service and they could not cancel the items but you seem to have already deducted funds from my banking account. This is the second problem i have had with ordering from your website having to cancel and getting poor customer service and or receiving items in less then a timely maner. I feel your website has a major flaw with no cancel button and your customer service reps disgusting to say the least. | |
| Diane | 11/5/11 |
| I help families with best priced items in their local area, I was in our local Target a few weeks back and I have been asked if they were putting their market pantry turkey breast back on sale for the holiday . They were small and priced at 98 cents a pound they were perfect for small families. I could not find one employee who knew what I was talking about. The 3 I saw laying in the bin were huge old freezer burn with holes in the wrapper, someone should looking into cleaning up the meat areas. | |
| Teresa Hansen | 11/5/11 |
| I love the women's Merona slacks with a 2 inch hem. This hem allows tall women, like me, to let down the hem. I can actually purchase pants at normal prices, and even on sale, and make them long enough by letting out the generous hem on the legs. | |
| Candace.C | 11/6/11 |
| This is the second negative experience i have had with ordering from your website. My most recent order i placed on 11/03/2011 today 11/06/2011 i get a email stating We just found out about an unexpected delay that affects your order (Order #*********) placed on 11/03/2011. We're sorry, but we may not be able to deliver your item(s) by the estimated delivery date you received with your original order. New estimated delivery date(s) are included below. You will not be charged for any items until they ship. If items need to be shipped separately, your shipping charges will not increase. The delayed items will be automatically shipped to you if they become available before the new estimated delivery date. No longer want the delayed items? Visit the order detail page to cancel the items if they haven't already shipped. We're sorry for the inconvenience and we will get the items to you as quickly as we can. Thanks for shopping at Target. Team Target Ok fine i'll just go to the website and cancel but things can be this simple at Target.com like they are at Amazon.com. I go to the website sign into my account and guess what it still says not shipped i look for the cancel button i search every where possible on the site and i mean every where no cancel button. I get Targets customer service number and i dreed calling the number because of a previous bad experience trying to cancel an order.I then call get the run around as expect can not cancel my order and the rep refuses to put a supervisor on the phone along with hold time up to 20 minutes. This is totally unacceptable and i will never shop Target or Target.com again. | |
| Kristine Sauer | 11/6/11 |
| We live in the land of the free. Why you ask because of our Veterans. You do not allow the swinging of the bells, Toys for Tots, and as far as I can tell don't give back to the communities. The traditions of service, god and men, only conclude the all mighty dollar. You procede to monopolize on Christmas before the halloween season is over. Yet there is no more ringing of the bells or giving to the children. Sorry my family, Veterans, and children are way more important to me. I will not step into a Target again where the mighty dollar is more important than our country, family and freedom. | |
| sally croke | 11/6/11 |
| went on target page and was told i was the winner of a gift card for eock hill today, i filled out the survey, but it kept saying wrong information on address and phone number, i put it in several times, my husband put the information in and it still wouldnt accept it. i got a txt to go to this website (www.100cardNOW.com to recieve a 100 dollar gift card only to find out its a Target credit card no gift card, just wondering why this happened. all false information from Target | |
| Unhappy Guest | 11/7/11 |
| I was at the Target store in High point on 11-6-11 around 4:00 and was about to make photos like I have done for the pass couple of years, and a supervisor came up to the photo worker and told her the head person said shut down photo lab and go on a register. Well the worker said I have guest and the supervisor said you are needed on the register I am just telling you want the head person told me. Well the nice worker said sorry If you are doing one hour it will not print cause I have to shut down. I could not use the instant printer because it did not read my usb so I had to leave. This is so unfair cause I have seen this worker work more than one position at one time and if target is saving money by making there worker work photo lab, cashier and guest service in one shift well this will only make there workers not want to work for them and the lady in Photo has been there for years and has helped me with a smile everytime. Sad to say but I will not go to Walmart cause Target has nicer people but this treatment has to stop or you might lose a guest for good | |
| Robert J. Webb | 11/8/11 |
| Well, now, let's see how far this goes. You have accidentally had a nugget of gold dropped into your very lap at the Target Store East in Evansville, Indiana. Tine Keltner will apparently begin to work the all night stock shift at that store on November 21st. You have no idea what you have had landed in your very possession. Tina, 43, very German wisdom and smarts and talents, has worked very hard to gain a Masters in Social Work at SIU there these past three years...all As. top notch. Skills also include incredible esperience in nursing homes, assisted livings, etc. I, the referrer, served as Deputy Commissioner of IOSHA for five years, served in industry for years, was a stock broker on the circle in Indy, and 27 years full time and part time in the ministry. If I became aware of such a talent in my employ, I would immediately inquire and pursue her talents way beyond what she has accepted in desperation. Great team player, very wise advisor and leader....I think she wishes to remain in the Evansville area for about another two years or so. Now, I have done my part. I will await and watch to see if anything happens. This is surely a "hiring" market for talent as the underemployed seek any work to survive. The Rev. Robert J. Webb 721 West Main St. Madison, Indiana 47250 | |
| Lou Sylvestri | 11/8/11 |
| I was shopping in your store in Napa, Ca today & upon checkout I was asked for I.D. as I had purchased 2 bottles of wine. I thought the checker was joking, as I am on the long side of 80 years old, alas She was not kidding. I would like to know the origin of this policy & the name of the JACKASS that instigated it. I had the same experience at a Rite-Aid store a while back, but they seem to have dropped the policy. I'm sure this is an embarrassment to your personnel to have to ask a stupid question when the purchaser is old enough to be their (employee)grans father. I shop weekly at Target & enjoy doing so. Would appreciate your comments on the origin of this policy. If it came from the Calif. legislature I could understand the idiocy of it. Thank you, Lou Sylvestri Sonoma, Ca | |
| Ellen Knight | 11/3/11 |
| Good Morning, I have been a loyal customer, but no more!!! My husband, son are veterans and so was my dad. Your treatment of veterans "Toys for Tot"s, etc. have caused me to rethink my shopping preferences so with all the stores out there - "I will no longer be shopping at Target". It was your decision that caused my decision. | |
| PBChristianson | 10/28/11 |
| Having been a rather loyal customer am dismayed at the present ONLINE EXPERIENCE ...precisely the INABILITY to pull up the Target Weekly ad ...AM totally frustrated since the REVAMP to amp up your online site and find it ANNOYING in its present set up. All seem to figure that there NEEDS TO BE 'flash" and whatever...KEEP IT SIMPLE folks, most of us quickoy peruse and the present setup wanders all over and is USELESS!! Bring back the view where it resembles the paper insert and easy to go from page to page...Since the new set up , have shopped LESS ...actuallly close to ZIP times at target and had been a weekly shopper but nowe with ads INACCESSIBLE, find I go where weekly ads are EASY to access and peruse !! (At first thought perhaps it was our browzer, DEFINITELY IS NOT and most often using AOL which itself is trying to insert all sorts of flash/bells/whistles which makes for an exhausting experience using their access point and will soon cease its utilization as well !! ) TOO MUCH OVERLOAD FOLKS>>>>KEEP IT SIMPLE and easily accessible not all of us care to be super computer whizmatical !!!!!! | |
| GD | 10/24/11 |
| I will never shop at Target again. They have ridiculously bad customer service. Yes, the prices are good, but not worth the stress. They are able to keep the prices so low, obviously, by defrauding the customer. | |
| LReeves | 10/20/11 |
| I have found that Target advertizes really great in store only price for something on their website and the store search will show product is available. Only to drive to three stores and not one of them has the product or even a space marked on the shelves for the product. I've called up to six other stores and none of them had it either. This is the third time I've experienced this. I hate Target. They should be sued for false ads. I never shop there unless more I find a really good deal but I wont waste my time and gas in the future chasing after their fake ads. | |
| John Foreman | 10/18/11 |
| I live in Newbury park. A Target is just down the street and I love it, BUT! Every time I go some NIGGER is out front harassing me and other shoppers for money. Why does the store allow this??? | |
| LReed | 10/19/11 |
| I placed an order online from the items I had left from my wedding registry. I received two of the 5 items damaged - boxes we both damaged and upon opening them - both pieces of furntiture were also damaged. I called in on the Sunday of the week of receiving the products to tell them I needed to return them and then get new items. She told me they would send me a new mailing label and I had to go to UPS and send them back - even though the packing slip said I could return to the store, the rep said I could not. I waited until Tuesday of that same week - never received a return label. So on Wed of the same week, I called customer service. Only to recieve the WORST customer service of my life!! The first lady told me I COULD return to the store, but NOT exchange it. So she said she would have to transfer me to get the return label. After FOURTY minutes on hold I hung up and called back. I told the lady that answered what happend and she told me I would have to hold again. After about 20 min I was rerouted to the MAIN MENU! The THIRD rep I spoke with said she could arrange a "swap". Target would ship the replacement items to me via UPS and deleiver to my door and they would "swap" me the new items with my old items. I asked her - "What if I am not home when the delivery comes?" She said she didn't know and would have to transfer me. There I sat ON HOLD FOR THE FOURTH TIME - ALMOST 1.5 HOURS AFTER MY INITIAL CALL. I then waited for another 20 min and hung up. I can't stay on hold all day!! My initial call was at approx 9am mind you. There shouldn't have been a surge of calls at 9amCST. I am going to call back again tonight and try to get through - I am also writing Corporate and telling them that the current process they have for returns/exchanges is NOT WORKING!!! I will NEVER shop here again - its too much of a hassle!! We even brought them business by doing our wedding registry there - never again will I register - for a baby, wedding or anything else ever again! This is unacceptable and ridiculous!! | |
| Ruth Gutierrez | 10/18/11 |
| I shopped for an item on target.com. I have still not received it as promised. All I get are emails saying the order has been postponed. I call and get routed to other countries and have a hard time understanding their English. I want to cancel the order but can't even do that. I have not been on hold for about 45 min. DO NOT ORDER ONLINE. I may never visit a Target store again! | |
| Craig Smith | 10/14/11 |
| Sir / Madam... I will no longer shop at Target. I just purchased gym socks and noticed that they were made in Pakistan. This is a country that supports terrorism and is either directly or indirectly killing American Soldiers and Marines. Additionally, the product comes from sweat shops where child labor is rampent. No doubt you won't miss my purchases, nor will your shareholders. I will now shop online and seek out USA made products. Farewell Target...! | |
| Tom Marchisello | 10/12/11 |
| I was in your location in Garner, NC (Timber Dr). I went in to purchase an X-Box for my grandchildren. Usually I use my debit card but this time I elected to write a check from my second reserve checking account because I was buying it for my daughter and was going to be reimbursed. No only had I just made a $2000 deposit 15 minutes before coming into your store but I had a balance of over $18,000 in that account. After I wrote the check the salesperson scanned it in and it was declined. I called the number that had been printed on the back of the check. The service staff said that it was company policy not to accept checks for such a large amount. Well it was only for $315.18. Not only was this embarrassing but absurd. I could understand if the check was not good. I've been in retail for over 35 years in the tire and auto business and have accepted checks for much more than that. We have a scanner that worked just like a debit card. We could scan the check and it would take it out of the account at that time. With today technology, store like your should have the same equipment. Instead, I was totally humiliated just by the mere fact that there were other customers standing there and it puts you on the defensive trying to justify that the money is there. You can believe one thing. If this had not been part of my grandchildren's Christmas, I would have walked out and never ever returned. I will share this experience with anyone that knows me. I will not be returning to your stores in the future.(I'm sure you could care less) | |
| l.miller | 10/12/11 |
| I recently went shopping at our newest Target store in Hanover, Pa. I bought plenty of clothing for my granddaughters. When I return the next day to return a few items, the associate rang up the return and took her register receipt and attached it to my original receipt. I did not have to take out my card that i used to purchase the items with. They get that info from the original receipt. i realize the next day that I needed to return a pair of the girls underwear that were too big. I walk into the store and go straight to the customer service desk. I tell the associate i am returning and give her my receipt, along with the merchandise. She calls another young man to the desk and are trying to figure what they are going to do. When the lady see I have a receipt already attached to the original, she says I already returned this item. Well i did not and then she sees that Ihave a $5 target gift certificate listed on the original. Now she tells me if I purchased this $5 item using my $5 gift certificate she can not give me my money back because that is the way it goes. I pulled the gift card out of my wallet and showed her that i hadn't used it yet. What she saw on my receipt was that i received it for buying two begin treats. Again this his not her business and if you can't return something bought with a target card that target gives you has an incentive for buying something, then something is wrong. They ask to see the card i used to make my original purchase. I show my card and the lady said I used a credit card before and what I was showing them now was a debit card, omg. who is in charge of training. She also said that if I use it as a credit , the account number would be different then if i used it as a debit. upon further investigating they said the number that the first return was put on another card other then the one i was showing. Now is when it gets difficult. I see this visa xxxx and i say that is not my account. So, where did my money go? They get two managers out there and they are calling someone. The young man gets off the phone and says if i would have noticed that account where the return went to on the same day i could get my money, however, it is the next day and i would have to go to my bank to get my money. my bank said the last four digits of that account could belong to any bank. it clearly is a target problem. I call target get a manager and she says she can fix it. i go there and she starts to work on it and then she talks to somebody from target who would do the investigating. this lady asks to speak to me. she asks me if this account could belong to somebody in my family. what is this? I didn't show a card the day they gave my money to another account. they normally take and return to the account that you used with the purchase, so how could i use nother card Would they have put the money on a different account if i would ask them? I think not. Now we have more people checking they call my bank and the bank tells them it is their problem. i am now told my bank has to innitiate an investigation. I made two trips to this store. talked to numerous associates, listen to their reasoning. The last thing I am told is that their investigators checked the last four digits of my card and knew my name and all my info, they checked the last four digits where they sent my money and could find nothing! They gave me a $25gift card and said they didn't want to lose me as as a customer. I checked out and headed home . I assumed I got my money put back i my account, and well the $25 would take care of the diesel i wasted running up there. Never got an answer as to where my money went. They gave me $25 and I guess that was good since my return was $25.99. Almost got the full amount. I don't think I want that kind of garbage ever to happen to me, I found out that I am not the only person this happen to on that day I hope whoever they are they get to the bottom of it and don't accept a gift because it won't be the amount you lost. | |
| lola | 10/9/11 |
| I have always had a wonderful experience at target it is clean and usually well organized. i can always reach a manager or speak to some one over the phone if i am looking for a specific item .the store managers are usually very professional and to the point of a situation...i have had only to incidents well bad experiences at target once was a security officer that was clearly following around a black male and i decided to report it because it was very obveous and the gentelman was with his family i noticed them when they were walkin in the store..the other incident was with my daughter and she needed a new bikini and was at the end of the day i was very tierd and probably looked terrible because i was 7 months pregnant and the woman in the fitting room was checking every single item i had going in and out the fitting room and was lettig other customers jus literally walk in i was very offended and was sadden by the treatment considering i go all the time ..... | |
| Martha Kowall | 10/8/11 |
| Had to return Keurig coffee pot to our local Target Fenton, MI have been a loyal Target customer..This is the third pot that I have had to return. Return clerk rude...manager informed me maybe I should try another coffee pot and removed the sample pack of coffee from my box of the new coffee maker. Made me feel like I had done something wrong because I had to return this coffee maker. Did not appreciate the attitude I was confronted with. I had my receipt and it was within the time limit for returns. Intend to take this complaint as far as I can as I did nothing wrong and they had no right to treat me and talk to me this way. I can afford to buy my own coffee and did not need the sample inside the box. | |
| Sally Seegers | 10/7/11 |
| I tried to return a toaster that broke after two weeks. They would not take it back because I did not keep the box. I discarded the box because I thought I was going to keep the toaster. I wanted to exchange it for a different toaster however, they would only exchange it for the same toaster because they said they had to have a box to return it to the warehouse. NOT MY PROBLEM!!! I will never shop at Target again and I am going to spread the word!!! | |
| Jeri | 10/7/11 |
| I had a Target credit card for 11 years and didn't use it for a couple years trying to pay debit off. The credit limit was reduced from 2900.00 to 1000.00. And then they reduced it to 500.00 for inactivity. The service person I called to cancel the card tried to talk me into keeping the card since I had been a good customer for 11 years. He said the limit would be increased but once the limit goes down I don't think it goes up too fast. This was a Visa Target Card and I cancelled it and will go Target free and shop somewhere else. | |
| S. Sterling | 10/6/11 |
| Terrible customer service! Return center is awful!!! I was treated very poorly and not given a refund. Associate did not know the check policy! I had to wait twenty minutes for service! This was the store on Wilson and Broadway in Chicago, Illinois. Store number 2373! Sincerely, S. Sterling | |
| Angry | 10/5/11 |
| Forget Target. I tried to find out why a voided transaction was posted to my Red Card. Better than 2 hours later with 'service' agents in the Philippines including a 'supervisor' I still had no resolution. I was told I might hear in ten days whether or not the disputed transaction was credited. STAY AWAY. DO NOT USE TARGET RED CARD. It is not worth the trouble. | |
| J Carlson | 9/30/11 |
| Bought a TV from target paid 450 dollars for it.. it lasted less then a year. I could not find my receipt so i called the store to see if they could reprint one or track it as the TV company told me to.. NO help, called the corporate office, No help. I will Never buy any High dollar Item from them again. I felt even the customer support at the two stores I called and corporate were rude. I will eat it now, but they can eat it for good. in fact i had planed on buying a 600 dollar Ipad 2 from them and even have the Cash in hand. Shame i liked the store to but I can live with out shopping there. walmart, Meijers, Kmart,best buy, ect. when i worked for meijers they told us customers are not an Interference of our business, There the reason were IN business. totally dissatisfied with them. | |
| Jenny Smith | 9/30/11 |
| My husband and I went to the Franklin, OH Target today...the cashier overcharged my husband's card 160.00...all we got was an I am sorry and you will receive your money back in 3 to 5 business days. I called the supposed guest relations line and was not asked my name or address or contact information and was told that they would pass my comments on...yes I am sure to the trash can. Target does billons of dollars in business..they really do NOT care about one customer. What is one customer?? Well we did have them void the ENITRE purchase and we get to wait 3 to 5 days for that money but we went next door to Kohls...who charged us the proper amount and spent even more money. Customer service really is a thing of the past and Target does not care because people will continue to spend there...but I will NOT be!!! | |
| George Wilson | 10/1/11 |
| When I read that Target had refused to give to a veterns program, I could not belive it. They were asked for only a few hundred dollars... Target being a French Corporation should remember that if it wasnt for the US Military in WW11 There would probably be no Target, and the French people would still be walking around saying Heil Hitler. I have stopped buying any thing at Targets and tore up my credit card | |
| diana | 9/27/11 |
| Oh my God, the dearborn michigan location is the best!!! i had the best service, i felt so good!!! thank you so much!! | |
| Linda Louis | 9/27/11 |
| "My Target" as I call it is just a few blocks from my home. It is an older small property that just added a very convenient small market. As an increasingly disabile senior it is important to have a store i can depend on. Most all employeees are very helpful. Most! Though I don't expect extra help it is nice when it is offered. No longer can I get from car to store power cart w/o severe pain from a multi fractured back. Today a store supervisor was out front. Rolling the car window down I asked if there were any carts available. She acted very anoyed that she had to look over her shoulder. When asked if she had anyone who could bring it to me she snaped NO! This is a person I have had small issues with in the past. Mainly rudeness.Maybe this is against the rules but it has been done for me in the past.And the store wan't busy. It's almost never busy. 2 miles down the road Walmart is happy to help me get a cart. Their employees aren't allowed to take tips and theu DO NOT. Unlike the big guy at my Target who grumbles over only $5. With that guy and supervisor Lauren, I wish them well keeping business. | |
| Linda G | 9/26/11 |
| I ordered something online on 9/15 only to find two weeks later a notice it was delayed. Found something in store itself so tried to cancel order and was told it could not be canceled online. On 9/23 sent fax to corporate office about this -- then on 9/25 got notice that UPS had a tracking number. Called UPS and was told that they did not have package but only had billing information. Called Target again and again and wasted hours trying to cancel since UPS does not even have package yet. Again, given the run around. This is like the ad that where the man says, "Hello, My name is Peggy." then phone passed from person to person where they say, Transfer, transfer, transfer and get right back to where they started. TARGET ONLINE IS SAY WAY. they need help or you will lose online business if you care about it. | |
| O Myint | 9/26/11 |
| I am extremely disappointed with Target’s service desk to the point where I am out of words to describe my frustration. This is my first and last time I will be using Target’s on-line order. You can assure that I have and will continue to share my horrible experience with everyone for years to come. I placed an order for one dvd. A week later, I called and they will not let me cancel my order or give me derlivery date. My only option is to re-order the product. I have made four adamantly frustrated phone calls and spoken to very un-helpful help desk clerks!! I was issued with cancel confirmation number in two different phone calls. Few days later, I received an email shipping notification that the product will ship on 10/09. This has to be a joke! How many times do I need to call to have an order cancel? Can someone send me an email to report this issue? | |
| Josephine Lee | 9/26/11 |
| I made the unfortunate mistake of ordering a target gift card for my grandson to be sent via email. he loves the toy department in Target and I usually send Toys R Us gift cards via email with no problem. I went online and ordered it Friday morning and was told it would be sent right away. My grandson's birthday was not until Saturday. Saturday rolled around no gift card, Sunday no gift card, Monday no gift card. So I call the online Help line that should be changed to unhelpful line. This was an all day into the night event to get some sort of satisfaction, I was kept on hold for hours at a time and I do mean hours!! I spoke to five different people who could not help me I was told that I needed to speak to a supervisor as the card had been sent to the wrong email address a letter had been left off the email address I gave. All I wanted was for the card to be re-sent to the correct email address and no one could help me. I got so frustrated I even called the corporate offices as I couldn't get any help at all, finally I got a call from Target at 6.00pm informing me that I need to call the refund department. I call the refund department another hour of holding I kid you not!! I am told I need to speak to Target online.com!! AGAIN! I call again and am left holding for another hour until I finally get to a supervisor who informed me that they will have to credit my account and buy the gift card all over again. I just want to say that I am disgusted with the customer service at Target and will never ever buy anything from them online again. My grandson's birthday had passed and I am very upset at the incompetence of the customer service line, I should have been told from the get go that it could not have been resent. To add insult to injury the supervisor also informed me it takes 3-5 business days for an e-card to be sent if I had known that I would not have bothered in the first place. Needless to say when I get my refund I will be going back to Toys R Us. | |
| Funk | 9/23/11 |
| I have never been so frustrated with an online shopping experience. After paying $389.00 to have my items "Express Shipped" I still have not recieved the items over a week after they were scheduled to arrive. I have wasted countless hours trying to get a refund for the "Express Shipping" charge and have continued to get the run around. I have had to call 7 different times regarding this issue because everytime one of your representitives transered me to a supervisor, the line is disconnected. And this is after waiting on hold for over 50 min each time. I guess I will have to just go through our credit card company to resolve this issue. | |
| M.Cox | 9/23/11 |
| On February 18, 2011 I purchased a Biddeford heated mattress pad. Now in the month of September I opened the package to install on the bed just to find that there are no controls...To date I have called Target and Biddeford to get results, but to no advail....On Friday September 23,2011. I spoke with a supervisior named Sandi who after a brief conversation, hung up on me... This was my 3rd call to Target and Biddeford....And will continue calling every day till I get results. Target says its passed 90 days for their policy....90 days from purchase would have put it smack dead in the middle of summer....So would have had no need to open until ready for use....Getting the run around from Target and no response from Biddeford is unacceptable. And very much unappreciated... I'm a senior citizen who can"t afford to waste money so would appreciate help... | |
| Laura D | 9/22/11 |
| I order an item off of Target.com on September 7th. The item failed to process and I was not notified of it not being shipped. I called to cancel the order and to reorder it, since I had already waited two weeks. The lady I spoke with on the phone was overseas and misspelt my email address, so the first order didn't get completed. I was notified of this a day later. I call back to cancel it and reorder my item A THIRD TIME (twice was too many) and the price of the item had gone up. I have THREE pending charges on my debit card from Target.com, a package the MIGHT not arrive here because of outsourcing and people who can't spell, and now overdraft charges. I will NEVER EVER EVER shop at Target again. One of the ladies over the phone even had the never to tell me that I should have called back in the 30 minute window to change my address. Little did she know, I'd been on the phone the ENTIRE TIME on hold. Completely unacceptable, infuriating, and rude. I have NEVER been so displeased with a company in my life. Never again will they be getting money out of my pocket. Sincerly, A DISGUSTED customer | |
| Robert Hunter | 8/8/11 |
| I was just reading the story Allan Gerlat wrote for the July 2011 edition of Waste Age, the Solid Waste Industries’ Publication, entitled On Target. I am fortunate to have a new P Store near my home in Little Rock, Arkansas. The grant opening was last fall before the Christmas Holiday. On my very first visit last year I asked the floor manager where the recycling bins for customers were located. The traditional store in West Little Rock has them up front and center for customers to drop materials into. She looked around and could not locate the bins and preceded to tell me they had not received them, cool, I understood with so much going on for the grant opening. I watched for the bins after the first of the year to arrive up front in view of the customer. I asked again and yes they had arrived but I could not see them as I entered the store so I was taken to the location, hidden between the rows of shopping carts and the wall of the check-out stand, not a convenient place for customer participation. I suggested they find a visible spot and clearly mark them with overhead signage so customers can participate. Sadly I was in the store shopping Saturday evening around 9:30 and I step back behind the check-out booth wall and there the bins stood covered in hangers, boxes and some kind of trash bags, nothing promoting customer participation; not at all a good statement of sustainability. I am fortunate to be the Recycling Coordinator for the State of Arkansas, employed by the Arkansas Department of Environmental Quality and I have been in the back of several Target locations around the state and applaud the strong efforts for recycling and proper waste reduction along with your energy conservation measures. Can you possibly move the customer recycling bins to the front of the store for good exposure and usage? Thanks for listens Robert Hunter ADEQ hunter@adeq.state.ar.us | |
| Deborah | 9/17/11 |
| Target.COM IS HORRIBLE!!!!! I will never shop at Target or Target.com again!! | |
| The ALAN | 9/17/11 |
| This review concerns your store at 11000 E. Roosevelt Blvd. (U.S. Rt. #1) in Northeast Philadelphia (PA). I thought this Target would be very conveinient as it is located in the shopping plaza right next door to my apartment. It is a very clean store. Even the 'empty' shelves are clean. Anyway, twenty-one months ago on December 20, 2009, I bought an Ebson WorkForce 500 Series All-in-One printer. The price was excellent and it's a great printer except for one thing; it does use ink cartridges. So much for Target and conveinince. I have been frustrated with the management at this store for all of these twenty-one months! Always out of this color or that color. (Out of a lot of other things too but that's another story). "Why don't you buy a multi-pack (if we have it)" or "why don't you try one of our other stores". At 7 o'clock last night I ran out of black ink so I gave Target one more chance. NO BLACK INK! Customer service called for a manager who explained that they run out because this is one of their most popular items. Enough said and thank you again! I should have gone to Best Buy or Staples in the first place. They are always well stocked! But Target gets two stars for being very, very clean, especially their 'empty' shelves! | |
| C. Miller | 9/19/11 |
| This past Saturday, 9/17/11, I purchased a queen sized bed spread on sale for $23 at one of the Arvada, CO stores. Later that evening at home, I decided I wanted a king size and tried to exchange the bedspread. After driving around for 2.5hrs the following day trying to find the right size (since the original store was out of stock) I finally found one at a Lakewood store. However, it was not on sale and the employees in the Guest Services dept. told me I would have to pay full price for my bedspread, which was $100! Apparently it's not Targets policy to match their own prices. They wouldn't even let me return the other one and pay the difference in price. The situation was poorly handled as no other alternative was offered to me and I wasn't even allowed to speak to a store manager. It's a very poor policy and I will be shopping elsewhere for my home needs from now on. | |
| evelyn barrios | 9/20/11 |
| i purchased a stroller online on 8-24-11, it was supposed to be delivered on 9-06-11 and it wasn't. i called customer service and they assured me that it would be home by the 9th, long story short it is 9-20-11 and i've called about 8 times and also spoke to different supervisors who where really apologetic over the phone, but still no resolution. my husband finally got fed up and called today and they told him that the order has been canceled and its in the process to be refunded, we never asked for a refund and all we've been asking is that we get our stroller!!! to make matters worst my husband is a target employee and that doesn't seem to matter because we still got horrible service!!! | |
| Dori | 8/15/11 |
| I went in to target today with my daughter and 3 small grandchildren after being in there for about 3 minutes came upon a Target in employee watching some guy cause he was trying to steal cds..well I told the Loss prevention guy (Garrett, Target employee)...that he was way to obvious and he might want to remove the name tag that said target and his name, well he was looking like a fool running an ducking behind counters an racks and such that my daughter and I couldnt help but laugh...even other employees were laughing....anyways then he started following us...yup us...which would be fine except we werent doing anything wrong sure we traveled the same spot several times but how many people have a 3 yr old and how many times do u have to stop doing what u r doing only to take them to the potty....well anyways he had the audacity to be standing in front of the registers waiting for us after following us around the store for a good hour...yes we saw him peeking at us my daughter even went and told him he sucked at this ( she got annoyed )...anyways he was up there with the local police and asked my daughter for the receipt as we were trying to exit...well he watched me pay and I placed the receipt in my wallet and I held up my hand and said I have the rceipt..he came and looked and said have a nice day...arrrrrrrrrrrrrgh and the my daughter again tried to exit and the police officer held up his hand and said wait a minute...looked at Target employee for affrimation that it was ok for us to leave.....we did nothing wrong but because we called him out in efforts only to help him cuz he sux at this he had to embarrass us...this is not the last they will hear from me... I am soooooo done with target......... | |
| Linda Olsen | 8/16/11 |
| I was in your Casselberry Florida Store on 8/11/11 just before closing to pick up the last few items that was needed for my grand daughter for back to school. I returned to your store on 8/13/11 to return the notebook binder that we didn't need. My grand daugther was with me at the time. We walked into the Casselberry Target on Saturday to do a simple return and as soon as I walked into the store there was a man on the floor spread out guns drawn on him by police. This was right by the door so you really had no way to advoid this situation. I have been tramatized ever since. I really don't think that your employee's should of allowed the store to stay opened during this time. I feel someone should of been outside your store to warn customers that it is not a safe enviroment to walk into. I was scared out of my wits. What if that gun went off just as we walked in I would hate to think that I or my grand daughter could of been killed on that day. I most likely will not be returning to any of your stores. | |
| CBR | 8/17/11 |
| Items are advertised on-line which do not have full descriptions of the products. The person I spoke with at Target did not have the information either. Many reasons are floating through my mind and all of them are not positive. Who is supplying wood furniture items to the Target exotic collection? Where is the product made? White type of finish is used? None of this information was available for items that were on-line and not in the stores. I like Target and have purchased many items there. However, I am finding more and more merchandise that is made overseas. The prices charged indicate that very little money is being paid for each item manufactured in China, VietNam, etc. | |
| Lynette Phillipson | 8/18/11 |
| I presented to customer service with my receipt dated 7-25-11 on 8-16-11 to get a credit on a refridgerator I bought for my daughter for college as the "lowest price of the season". Well imagaine my surprise when in this week's sale ad starting 8-14-11 that is was now on sale for $30.00 cheaper and was now the "lowest price of the season." I asked for a credit and was told "no", they only price match their own ad for two weeks. I would physically have to return the fridge I got and then go back out onto the floor and by another one> WTF!!! I told them I bought the thing there why would I have to return it. I was also told I could not return the one I bought and buy that one back- had to be a completely different one. NOT CUSTOMER FRIENDLY!!!! I was very upset that I had to load this thing back into my SUV and haul it ALL THE WAY BACK TO THE STORE about 20 miles from my house. Totally so customer unfriendly. I will definitly rethink any future purchases from Target. | |
| CONNIE | 8/20/11 |
| I purchased a carriage for my daughter On July 26th. I looked in the circular and the same carraige is on sale for 160.00. I paid 185. The carriage is brand new and I am saving it for her and giving it to her for her shower in october. I called the Manahawkin store and explained that I was aware that I could only get a adjustment within 2 weeks of purchase, but I technically can return the item and repurchase it which is the same thing!! My receipt states I have till october 24th to return the purchase. I tried to contact a manager to see if she would just make the adjustment and not let me bring in the carriage again since I am keeping the same carriage. The sales girl paged the manager Melissa two times to which she didnt even pick up the page!!!! This is very poor customer service. I then called corporate and spoke to a Amy and she stated that If I returned the carriage they would have to inspect it and I would not be able to repurchase it or it might be sold to someone else...This is a load of BS. It seems that they are trying their best to discourage me from getting the sale price. Ps I didnt buy this on a markdown, I paid full price and I feel I should get the sale price. Especially since the receipt states that I could physically return it by october 24. It is the same thing as returning it or getting a adjustment, the only difference is that I wouldnt have to bring the carriage back in and it would be a very nice customer service to me. | |
| jean | 8/22/11 |
| i would like to know why target store 1453 in athens ga cant get their coupon policy straight. the other day they say not more then 3 coupons even if i have bought 10 items and have 10 coupons. but yet when i look up target coupon policy that it not what it says. why is this the only target not allowing us to use all our coupons ????? | |
| KaitlynBW | 8/22/11 |
| I am so fed up with how many times I hear an employee curse with kids around, how many times i've received a frozen soft pretzel from the snack counter and how many times employees have been downright jerks to me, my family and friends. Your stuff lacks quality, your employees should be taught a leasson and you have lost another customer. I will make sure to tell everyone I know about the horrible experiences I have had at your stupid store. | |
| J. Blais | 8/23/11 |
| I have heard rumors about your company not willing to help Veterans and just read an artical about your company that proved your stand with U.S. Veterans. I am shocked that you will help other types of organizations, but the ones that are resposible for your stores even existing and your people even being alive to work in your stores will not have anything at all to do with Veterans. I myself am a Vietnam Veteran and love my country very much!! I used to shop at your stores, but I can tell you as of right now will never shop in one of your stores ever again and will do everything in my power to tell all my Veteran Friends and all my other friends about your policies to helping veterans. I think this is very un professional of your stores and your management and CEO's. I wonder if any of your top management or CEO's ever was a Veteran themselves?? If so that is not saying much for your pride as a Veteran, but my guess is your were not Veterans at all!! | |
| c. long | 8/23/11 |
| i called corporate headquarters to ask a simple question about a problem i was having w/ their website. the cust. service rep. answered the phone "hello" and didn't know any answers to anything i was asking her. she also placed me on hold for 25 minutes the first time and then hung up. i am stubborn, so i called right back and am now running on a 37-minute long hold time. i won't be shopping here anymore based on this treatment. if there was a 1/4 of a star option to choose here, that would be too much! | |
| Daniel Hanson | 8/23/11 |
| I recently was informed that my blood test showed a high level of Chromium which could indicate a failure of my recent hip replacement. I was between Dr.s and needed some advice concening a dietary suppliment I was taking. Becky, at the Onalaska Wisconsin Pharmacy went out of her way to answer my questions and even said she would do further reasearch and get back to me. I can't say enough about Becky and the Target staff in Onalaska. I will continue to support that store. | |
| Dana | 8/23/11 |
| Unfriendly store in Fargo. 1. Uniformed guard by door. Why? 2. When you run out of items there are no rainchecks. Just a flat-eyed stare from clerk who sighs too much. 3. Store aisles too small for HUGE carts. 4. Starbucks area is behind the cashiers but really who gets a coffee when they leave. 5. No in store helpers and if there are they scatter when customers approach. 6. No in store sale flyers just one behind glass up on the entryway wall. I do not have a photographic memory. 7. Aisles littered with clothing that fell off the racks. This was on a Monday. 8. How can i help you make a nice store or does anyone want to help me start a great store! | |
| Elizabeth S. Wiebelt | 8/26/11 |
| I placed an order online on 8/20 they lost my order but I was charged for it. I tried calling and after waiting on hold for almost 2 hrs. I gave up. It is not were the $12 I spent. Let me keep the $12 and let them keep their crap merchandise. I WILL NEVER BUY ANYTHING FROM TARGET AGAIN!!!!!!!!!!! RUN FOR YOUR LIFE THEY ARE ALL IDIOTS!!!!!!!!111 | |
| Jan Asher | 8/27/11 |
| I purchased several items at my local Target store in June; to pay for the items I used an American Express gift card and my VISA card for the balance. On July 13, 2011 I returned one of those items, at the time I had the original receipt so it was used by the sales associate for the refund. I did not notice the credit was made to the gift card number. When I received my next VISA statement, I verify my receipts are posted to it correctly, the Target credit was not on it; I looked at the receipt closer and noticed what had occurred. On August 8th, the next time I went to shop at Target I went to the Customer Service counter for help. I was told because the return was more than 30 days old, it wasn’t, the credit receipt was dated July 13th; and I didn’t have the gift card she could not help me and handed me a card with the Guest Relations 800 number to call. I haven’t been able to find anyone that keeps their used gift cards when it no longer has a value (I usually have the store clerk dispose of it at the time of the transaction). Once a transaction appears on my Visa statement, I don’t keep the receipt, I throw it away. I went home and called the 800 number. The person I spoke with I could barely understand, he asked me questions and put me on hold numerous times, after 25-30 minutes he asked for my phone number and told me he would have to research what to do and would call me in 2 or 3 days with an answer. I was not given a reference number. That was Monday; I hadn’t received a call by Friday afternoon so I called again. The second person was more difficult to understand than the person I had spoken to on Monday. He asked for my reference number, I told him I had not been given one. Most questions I had to have him repeat 2, and sometime 3 times, before I could understand them. If it wasn’t thirty minutes, it was close to it, he asked for my name and phone number then said he was transferring me to the Returns Department. I could at least understand her; after I explained my problem to her I was informed she couldn’t help me and my call never should have been transferred to that department. I ask her to find someone that could help me and have them return my call. I have not received a call from anyone and I still do not have a reference number. I seldom have problems with accents because I lived and worked in Los Angels for 10 years, New York City for 8 years and Florida for 5 years. I wrote a letter to Target Corporate Offices, they have not responded either. | |
| Sheri G. | 8/29/11 |
| I have to ask, When did retail stores stop majoring in selling merchandise and take up supporting Gay rights while bashing our military and refusing toys for tots sponsored by the Marines ( the military doesn't ask if your Gay before they fight for you!) ARE YOU A RETAIL STORE OR RUNNING FOR POLITICAL OFFICE??? AND I want to hear "MERRY CHRISTMAS" said when you take our money for purchases made in honor of DEC. 25th after all Christ is the reason you have your BEST SEASON OF THE YEAR! so if you want HIS blessings ... DON"T KICK HIM OUT OF HIS OWN BIRTHDAY PARTY!!!! DUH? | |
| Bethany Wray | 8/29/11 |
| Target has the most horrible customer service ever!! I will never order from target.com or shop at the store for as long as i live. I worn everyone who shops online dont do it. I purchased a table set and they charged me double the amount the total was.. When i tried to get someone to figure out why they just said call ur bank and have them dispute it cus were not giving ur money back unless u do.. That lady was a huge cunt!! I hate target and still am waiting on my money to get back im out 200 bcus they are sloppy dumbasses | |
| PATRICIA W | 8/31/11 |
| I just found out Target helps corporate conservatives....so they're off my shopping list. The political right is anti-woman, anti-black, anti-gay and for the worst of the past. | |
| Mrs. Williamson | 9/1/11 |
| I have always been a Target shopper however i also have an unfortunate story to share. Last evening while shopping in Target located on Dumfries Rd, Rte 234, Dumfries VA my daughter and i encountered a very rude sales associate. My daughter picked up skirt and then decided she did not want it, so she hung it on a rack. The associate stormed in our direction and demanded for my daughter to go put that back where she got it from. Due to the rude manner in which we were addressed i advised my daughter not to touch that skirt. The back and forth went on while i listened to the employee complain about straightening up her section. I spoke with a supposed manager (Steven) who shrugged the incident off and asked me what i expected him to do about it. I requested the corporate number and name of a General Manager. The manager, team leader or whatever title this person held handed me a piece of paper with guest relations and the name Jared and walked away mumbling. | |
| mike kruse | 9/1/11 |
| I have shopped Target Stores for 40 years! I love them. Recently, I have heard that they are supporting far right wing political canidates. I also know that despite heavy unemployment here in this country, Target has call centers in India and the Phillipines. My wife and I were told after almost an hour with the Phillipines call center that they counld not process our order of one desk! The desk did arrive and we love it. However I just saw on the news that over 10,000 people were at a job fair in LA while Target has call centers in foreign countries. Come on Target, help out American citizens first! | |
| Mary P. | 9/1/11 |
| I recently purchased a large Target gift card ($325.00) to help my son who lives out of state. He has lost his job in this horrible economy and needed to have some medication prescriptions filled. Before purchasing the card, I called his local store to see if they would allow me to give them an American Express card number to pay . The manager I spoke to was very by-the-book and said "no", they could not take a card over the phone. Fine; bought athe card and mailed it.After 8 days, between an earthquake and a hurricane, he had not received the card. I called the lost card dept. (which seems to be outsourced to the Phillipines ?) and was told they would trace & call me to advise if it had been intercepted. Instead of calling me, they froze the card and sent another one to MY address which I may receive in a week. Yesterday, my son received the initial card finally, took it to the store to get his meds, and of course it doesn't work! Many phone calls later I ended up on the phone with the same "by the book" manager who, in spite of hearing ALL the circumstances, won't help us in ANY WAY get those prescriptions without having my Amex in hand. HORRIBLE service; I'm done with Target! THIS was the time to bend the rules! There should ALWAYS BE A WAY TO HELP A CUSTOMER IN NEED! | |
| Janis & Robert | 9/10/11 |
| I went into your store Friday at 7:30P: M. I asked several employees where I could find the bathroom cups. None of them could speak English (only Spanish) I asked for a person that could speak English. A employee came later & directed me to the cups. I asked why there were so many people that don’t speak English. Security came to me DEMANDIND that I leave their store. I asked way I was told that the Mexican Employees complained that I hurt their feelings. I told the security that this was outrageous. He demanded that I leave. I told him that I live in Discovery Bay & it’s too far & advised him that I would check out & then leave. He told me that he would have to call the police. I told him go ahead. I checked out & left. I am a 100% Disabled Veteran & a Senior Citizen . I told my husband why happened, he is also a senior citizen that’s disabled. A Filipino woman advised us that she is the Human Resources Manager. & DEMANDED that we leave why they have a NASTY ATTITUDE towards people not of their race. We were born in the USA & are not the Enemy. I called corporate headquarters, with zero satisfaction. I shopped at Target since 1967 in Omaha Nebraska & never again. | |
| Kelley Grace | 9/12/11 |
| I have been a loyal customer of Target and have spent a lot of money in the store on Millerville, Baton Rouge, LA. My first mistake was buying a Sylvania 32" t.v. I purchased it November 12, 2010 and it broke a week a go. I contacted the store manager because I have the receipt but it is not legible. After the awful customer service by the Manager and the rude treatment that I incurred with guest relations, has forced me to never purchase anything from Target again. I had my bank statement showing the TV was purchased November 12, 2010 and fifteen receipts that I showed the store manager which were also faded and illegible. I do not see how this store can stay in business with the horrible and rude people that I have had the misfortune of speaking with. All I wanted was something stating the the TV was purchased at Target so I could have it replaced since it was still under the manufacturer's warranty. If I was a business manager or worked for Target, I would think customer satisfaction would be a priority. Sadly, that is not the case. I will never shop at Target again nor will I ever buy anything made by Sylvania. You have lost a valuable customer. | |
| Susan Fenner | 9/13/11 |
| I am a long-standing (almost 6 years) Target Red Card credit card holder. Today I cancelled the card. The Missoni launch was completely mishandled by Target Corporate. It was an exciting launch with a great line of products, but it seems that only the horders intent on buying 10 items at a time to sell on Ebay benefitted. Target made a cynical decision not to limit quantities purchased, such that at 10AM today, the day of the launch, the shelves in my local Target were bare of all Missoni. This was not democratic but the company probably doesn't care - the items sold. There absolutely should have been a limit per item per customer. But Target chose the easy way, the cynical and unfair way. Additionally, their website is still down, hours later. This, they also should have/could have anticipated. I had several items in my cart on the website, ready to purchase, at 8AM when the website crashed. So, I couldn't get those items, either. I cancelled my credit card. I felt it was the only decision. I can't support the company based on the way things were handled today. | |
| C.G. Mitchell | 9/13/11 |
| I received the following email regarding TARGET. Is there any truth in it? Target Stores - What a surprise Wasn't it last Christmas that Target refused to let the Salvation Army ring their bells in front of their stores? Dick Forrey of the Vietnam Veterans Association wrote. 'Recently we asked the local TARGET store to be a proud sponsor of the Vietnam Veterans Memorial Wall during our spring recognition event. We received the following reply from the local TARGET management: ' Veterans do not meet our area of giving. We only donate to the arts, social action groups, gay & lesbian causes, and education.' So I'm thinking, if the Vietnam Veterans Memorial Wall and veterans in general, do not meet their donation criteria, then something is really wrong at this TARGET store. We were not asking for thousands of dollars, not even hundreds, just a small sponsorship for a memorial remembrance. As a follow-up, I, E-mailed the TARGET U.S.. Corporate Headquarters and their response was the same.... That's their national policy!!! Then I looked into the company further..They will not allow the Marines to collect for 'Toys for Tots'at any of their stores. And during the recent Iraq deployment,they would not allow families of employees who were called up for active duty to continue their insurance coverage while they were on military service.. Then as I dig further, TARGETis a French-owned corporation. Now, I'm thinking again.. If TARGET cannot support American (or Canadian) Veterans, then why should my family and I support their stores by spending our hard earned American (or Canadian) dollars in their stores??? And, have their profits sent to France . Without the American (and Canadian) Vets, where would France be today? 'They, most likely would be speaking German and trading in Deutsch Marks' Sincerely, Dick Forrey Veterans Helping Veterans Please send this on to everyone you know to let Target know we don't need them either ! we’re all in a position to reduce sales to these stores as soon as this get around! ! ! !.....SO THERE IS POWER IN THE PEN (KEYBOARD)......... | |
| V. Iezzi | 9/15/11 |
| On 9/3 my wife and I went to Target in Philadelphia to buy some needed things. We purchased a microwave oven, a large pot to cook large meals in, and a Mr. Coffee. When I arrived home and opened the microwave, I found the oven was badly damaged, so I immediately returned it to the store. Next day my wife looks at the large pot and discovered it had a dent in it to the point were it leaked water. I returned to the store and returned it and again got credit on my credit card. Later that day we used the Mr Coffee and it was fine. With friends over we finished the coffee and proceeded to make another pot and the machine would not work. It did not heat up or even perculate the coffee. After our friends left I returned the Mr. Coffee and again got credit. THAT WAS THREE ITEMS PURCHASED AND RETURNED. I complaint to the manager who said to me: "The problem is these items come off the conveyor belt and get thrown and are stacked hight and many times they fall." NOW... if a lowly manager knows this and doesnt do anything about it that is poor management, and being in a higher place I am sure you know of this situation and your failure to correc the situation shows sign of not caring. What ever happened to quality control...what ever happened about caring about your jobs....your company... your reputation ... apparently these things like your failure to correct great sins against your customaers are all gone. I will speak badly of your store and your company at every available chance and assure you you will never see me in your uncaring store again. | |
| | 9/6/11 |
| Who do you go to have some questions answered? Who do you do to, to complain about the unfair treatment in the work establishment at TARGET? What happens to a TM Lead who tries to put a PREGNANT employee at risk for a miscarriage? Who do you do to when the LOD of HR doesnt give to hoots about the team? How often should Chat sessions take place by your LOD HR? Curious, wondering if anyone has some answers. Thanks. | |
| S. Harte | 7/11/11 |
| An ad for a 16 lb. bag of dry cat food for $10.00 on sale. The ad was in the Sunday paper. I went in on Monday to purchase the item. They were out of that dry cat food. I went to the customer service area for a rain check and the girl told me that there were some things they would not give a rain check on and the cat food was one of them. When gas is as high as it is and time is precious to us all, it's ridiculous not to give a raincheck for an item you SHOULD HAVE IN SUPPLY BUT DON'T. Sadly, we were part of the group supporting the Target coming to our neighborhood - Sorry we bothered. | |
| K. Lewis | 7/13/11 |
| I often shop at Target in Beaumont, TX., and have had pleasant experiences, but today was the day I decided to take my business elsewhere. I purchased $70 worth of items, 2-shirts, a pair skorts and a helmet. I left the store, drove 5 minutes to my house, looked in the bag and the skorts were not there. I checked my car to make sure nothing fell out, and then double checked my receipt to make sure I was charged for it. I went back to the store, not 10 minutes later, walked up to the cashier and told her my skorts were not in the bag. Without looking around her area to make sure the skorts had not fallen to the floor, she immediately said she put all items in one bag. I informed her again they were not there. She said to go to customer service. I explained to customer service my item was not in the bag when I returned home, and they supposedly checked the camera and said all items were placed in the bag, and because I didn't double check my bag before walking out the store, I'm liable for the loss. Therefore, I walked out of the store less $15 and no skorts. I remembered, while I was paying for my purchase with my credit card, the cashier picked up a bag and ran to give it to a customer who was there before me. That could have been my skorts.....I am beyond pissed off at this point, but one thing is for sure, that I will never shop at Target again! | |
| Kelly Holland | 7/13/11 |
| I went to Target on 441 and a road name Wiles road I am not from Florida but i remember that much for a 57 year old women. The management there is terrible they treat their employees like garbage an employee stood in front of me asking a manager a question and was being ignored I think that should be fixed. I like the service just bad management. | |
| Emily Yankovich | 7/14/11 |
| My Grandson's bride registered at Target in Michigan. One of the items she registered for was a Casco folding table priced at $29.95 and 4 chairs priced at $29.95. I wanted to purchase them but being a Marine and they were going to be sent to Okinawa for 3 years shortly after the wedding it seemed more fesible for them to pick up the set in San Diego as Target would not ship the set from MI. My Grandson was stationed at Camp Pendelton and leaving from there to Okinawa. When the couple went to a Target store in San Diego they could only purchase the table and one chair for $29.95 and were sent to 3 more Target stores to buy the other 3 chairs, each one costing $29.95. Instead of this set costing $60.00, it ended up costing them $120.00 and what happened to it being a set. Why would you only get one chair with the table? Is there something wrong with this picture? I think so. | |
| | 7/14/11 |
| i just drove a hour to target to get a movie they said they had and would hold for me. i got there and the guy i talked to was gone. when i got a manager to help me, i didnt even get a half a sentence out when he kicked me out of the store and treated to call the cops. he said i was being loud. i was screaming i was just talking loud. i tried to explain i had tubes in my ears as a baby and this was how i talked. he called me a liar. along w/ some other not nice words. he was a young know it all type. people were staring and he cause a bigger scene than i ever could. it was embarrassing. i spend about 80 % of my fixed income there too, or at least i used to. my father was a manager of G.E. for 37 years. he said he was disgusted w/ the way that manager handled the situation. it could have been very easily explained. yet like a said, i couldn't even get a half a sentence out to say why i was there in the first place. where has the respect gone/ and he said i had none. whos the customer and whos the manager again? i honestly think there was something wrong w/ this guy. | |
| Denise Johnson | 7/15/11 |
| I was appalled by a recent encounter with one of your employees and a Store Manager - someone whom I hope is not representative of your company as a whole. When you hear what transpired, I am sure you will agree. When I visited your Target location 739 North Hwy 67 Cedar Hill, Texas 75104 store # 1836. Around 9:30 p.m on July 14, 2011 I was purchasing trial size Dove deodorants and several packages of gum that were on clearance. I gave the cashier my coupons for the dove deodorant which were a $1.00 off. The cashier who helped me was very nice and helpful he told me my total I was right in the middle of swiping my debit card, when another employee named Kiesha rudely came from behind the cashier and said I cannot use the coupons that I was using. At this present time Kiesha could not tell me why I couldn’t use the coupons so she called an LOD (Lead on duty) over named Matt, to see if I was using the coupons properly. I explained that on a coupon you go by the description not what the picture shows. She said “I cannot get a trial size deodorant with the coupon I was using. I then explained that the coupon does not specify an amount size it said (ANY). The LOD agreed with me. Keisha then took all of my bags and aggressively dumped everything I purchased on the counter. I asked Kiesha why did she do that I had paid for my transaction and she said “I voided the whole transaction”. Then she explained that I can only purchase five items per transaction. I told her that I was unaware of the policy and I pulled out my cell phone to contact a friend who was in line before me and let her know that I had been the one chosen to implement policy on and how rude this cashier name Kiesha was treating me. The reason why I contacting my friend was because she had just left the store, she was in line ahead of me and purchased 12 of the trial size deodorants with the same coupon with no problem. I also would like to mention this is my second encounter with the same cashier, and each time I left the store treated like I did something wrong just because I used coupons. I walked towards the exit when I see the employee (Keisha) standing there I asked if I could speak with her privately and the manager said I am the store manager can I help you I explained how inappropriately I was treated by the cashier (kiesha) and he said that because of excessive coupon use in the store there is a limit five per transaction. I told him if that is the policy then I am fine with that, however, I expect to be treated with respect when I come and use coupons not have all of my items dumped on the counter and treated badly. I also told him if you implement the policy for one customer everyone should follow the same policy. Even the cashier that was helping me before Keisha took over agreed that her behavior was rude. He (Kevin Peterson the store Manager) never apologized or tried to see my point of view he automatically sided with the team member Keisha and said he will look at the tape. The next morning July 15, 2011 around 8:30 I called the Manager Kevin Peterson to get clarification on the coupon policy for the store. He begins to say that he said all he had to say on 7/14/2011 the night the incident occurred and that he had nothing more to say and to contact target guest relations department and that is what I did. I was mortified, and I am embarrassed to say that I was so dumbfounded by Keisha and Kevin’s rude behavior concerning this matter. I was discriminated against because I have had a previous run in with this same employee and possibly racially motivated. I find it hard to believe that Target would knowingly employ such a rude and unprofessional cashier and Store Manager. I would like an apology for how I was treated. I live in Cedar Hill and I would like to spend my money in my community and I will continue shopping at that store. However I do not want to have the cashier (Keisha) helping me with any further transactions in the store or Kevin the store Manager. With the way Kevin handled the situation I would prefer to speak with another team member if I have a major concern about anything. I look forward to hearing from you within the next week concerning this matter. | |
| D Foster | 7/21/11 |
| I honestly feel sad for the way employees and managers get away with such poor customer service all over the country in Target stores. Reading the different comments here makes me happy that I greet my customers with a smile and help them in any way. Unfortunately, the first time I ever visited a Target was to return a Christmas gift that didn't fit and was not my style. All I wanted was to perhaps pick something else out that would benefit me since it was, after all, a Christmas gift. Well, since I didn't have a gift receipt I could only change the size but was still stuck with the garment. A good business would satisfy their customer with at least store credit. I would of been happy with that. I haven't been inside a Target since, first impressions mean a lot. So, I recently moved and there is a Target 1 block away from my house. My son asked if we could just check out how they are now...maybe they changed. I only went in as a test and bought a little $7 fan. The people were fine, really no complaints about any employee. But I can say that the first thing I heard when I walked in was a buzzing sound. I wondered where was the music that makes shopping more enjoyable that you hear in every store. As I'm walking through the buzzing got louder and more annoying. I asked an employee why there wasn't any music and he said that nobody needs music, and to be your own jukebox. While I thought that was funny, I still had the buzzing in my ear. So, just FYI, music keeps people in a store longer and creates more of a relaxed atmosphere. Oh, and not to mention makes for a happier customer service reps. Food for thought. | |
| Target has guts and is a great store!!! | 7/23/11 |
| If they had given $$ to an extreme left wing liberal...no one would be crying. Liberals make me sick. They try and demonize ANYONE who doesn't agree wit there views as "extremist and dangerious". Yet look at the violance at the last Republican convention. Look up who killed the almost every president...a leftiste, liberal. Who faught AGAINST giving women and African Americans the right to vote or even be freed...Democrats! When are people going to stop being sheep and actually think for themselves! | |
| Michelle | 8/4/11 |
| Overall I enjoy shopping in target stores but recently I had a problem when I attempted to rtn an item I purchased in one of their south east sites. Simply I purchased the item via my credit card but had cancelled my card and wanted a refund in cash as opposed to the gift card they offered to return it on. I was told that no one in the company other than the CEO of the company had the authority to overide the system so that I could get my refund back in the manner which I preferred. By putting my refund on a their store gift card the company is forcing me shop at their stores which was unacceptable to me since I already paid the bill and just wanted my money back. In all my years of shopping at retail stores in person and or online I had never heard of such a thing where a company did not allow the dept. that deals directly with the customers the discretion to allow certain exceptions. That may be something the company may want to look into for those times when an exception is warranted... | |
| SANDRA DESPAIN | 8/5/11 |
| I BOUGHT SOME ITEMS OFF THE TARGET.COM SITE ONE SAID I COULD RETURN IN STORE ONE DID NOT SAY ANYTHING SO I TOOK BOTH ITEMS WHICH WEIGHED BTWN 35-45 LBS TO THIER STORE WITH THE HELP OF A FRIEND AS I HAVE A NERVE JOINT IMMUNE DISEASE WHICH MAKES IT RATHER PAINFUL NOW TO HANDLE LARGE ITEMS...GOT TO THE STORE AND THEY WOULD TAKE BACK THE ONE ITEM BUT NOT THE OTHER I SAID THERE IS NO STATEMENT TELLING ME ITS UNRETURNABLE AT THE STORE PLEASE CALL YOUR DM AND HAVE THEM OVERRIDE THIS... THE GUY AT THE SERVICE DESK SAID HE WOULD NOT AND I SAID HAVE YOUR DM CALL ME THE NEXT DAY WHICH HE DID NOT DO THEN I FIND OUT HE WASNT EVEN THE MANAGER I LEFT BOTH ITEMS AT THE STORE AND AM FILING A SMALL CLAIMS SUIT. | |
| Blake W. | 8/5/11 |
| I will never again place an order on-line with Target! My order was placed on June 16th, 2011 and I have grown tired of waiting to receive it. After five phone calls, over the course of fifty-two (52) days, I canceled my order. Before canceling my order I asked if I could order a different item but was told that was not an available option. Really! I would think that Target would do its best to accommodate my situation. After all, my order should have only taken twelve-days at most to arrive. The reasoning, according to a Target-Representative, behind the extreme delay is due to a system-upgrade. Target has no way of knowing if the order has shipped, if the item is in the warehouse or if the item is available at all. Very disappointing. I should have read a couple of Target.com online reviews before placing my order. Apparently getting the run-around is common practice when dealing with Target online. Have a nice day. | |
| KJ | 7/23/11 |
| July 23, 2011 Dear Target, I love shopping at Target! I’ve been shopping at Target since the store GEMCO was around. I’m not sure if Target was once GEMCO, but if you know anything about GEMCO, then you know how long I’ve been a fan of your store. I can recall when Target was not so popular, but over the years Target has appealed to a many, including me! Target has been my store of choice since decorating my college dorm room and first apartment, purchasing items for my third grade classroom and registering items for my baby shower. My three year old daughter can recognize a Target store when she sees one and she loves shopping with mommy, especially if we’re in the dollar section. I’m however sad to share that yesterday Friday, July 22, 2011 at 12:58 PM I had an awful shopping experience at a Target store in Norfolk, Virginia (Military Hwy). This incident was the first negative experience I’ve ever had at Target. On Friday, July 22, 2011 at 12:58 PM a female security guard approached me as I was leaving the store and asked to see my receipt. I immediately retrieved two receipts from my purse to show her. While the lady was checking over my receipts I asked her if checking a customer’s receipt was protocol and or normal. She said yes. While she was matching items in my cart with my receipt, she asked if the bin underneath the shopping cart was 56qt. I said yes. All of the items I bought were bagged except the large sized bin. The cashier did not bag the item or place a sticker stating it was paid for like a many stores do with big items. I’ve also purchased large bins in the past and not once has a Target employee or security guard asked to see my receipt. Target, this occurrence caught me off guard because I’ve been buying large sized bins for storage ever since I went off to college in 1991 and for our moves every three years because that’s what military families do. I would also like to mention that the demeanor of the security guard toward me was not pleasant for this woman made me feel as if I had done something wrong. Once I had left the store I asked a few customers who were right behind me if they were asked to show a receipt and they all said no. So why was I singled out. It felt like profiling. Now Target, I’m not one to speak of discrimination, but yesterday I felt oddly uncomfortable by this security guard. I had planned on letting this situation go but I felt it was within my right to notify management of my experience so I called the store and spoke with a woman by the name of Megan in HR, shortly after the incident. Megan in my opinion did not handle my concern with patience or concern for the customer. One such reason for my conclusion was how she didn’t answer a question I asked of her which led me to believe she was either not listening or did not take my concern into consideration. When I spoke to Megan I was kind and voiced my disappointment in a civil way. I was not angry with anyone I just felt that my being asked to show a receipt was odd because in all the years of shopping at Target I’ve never once been asked to show one. I distinctly recall asking Megan if there was sign in the store that states a customers could be asked to show receipt of purchase upon exiting the store. Her answer was, “I cannot write anything down for you.” She did not answer my question. I did not ask her to write something down for me, I asked her if Target had a sign in the store that states a customer could be asked to show receipt of purchase upon exiting the store. She then stated that Target could randomly select persons if need be, and if an item was not bagged Target could ask a customer to show a receipt. I get the part of an item not being bagged and being checked, but I also believe that it is Targets responsibility to put a bright color tag/sticker indicating that an item was purchased. I also feel that Target should post a sign stating that it has the right to check receipts upon leaving. Costco, BJ’s, and Sam’s Club, ask to see receipts before leaving their store. Matter of fact these stores have a sign that states this policy and cashiers at these stores often (if they remember) tell paying customers to keep their receipts out. I also want to make aware to you that when I called Guest Relations ( 1-800 440- 0680) to voice my Target experience on Friday, July 22, 2011 the woman who took my call and documented my concerns hastily hung up on me so as to not let me say anything else. This gesture really bothered me, so I called guest relations back and spoke with a, Nivey who apologized on behalf of Target for my being hung up on. Target, I want to continue shopping at your store. Shopping at Target makes me happy because there are so many wonderful items to look at and buy, but I hope that someone from your corporation contacts me as a gesture of appreciation for the thousands of dollars I’ve spent at your stores over the years. If not, then I’ll take my business elsewhere. | |
| Betty Ames | 7/24/11 |
| Because of your refusal to support our veterans in favor of the gay community that undermines American Family Values, I have chosen not to ever go into another Target Store. the local Target store is about 20 miles from my home, but I go often for one item pacific that is sold a little cheaper and I find I normally shop there when I go, but that has ceased. If TARGET cannot support American (or Canadian) Veterans, then why should my family and I support their stores by spending our hard earned American (or Canadian) dollars in their stores??? this info will be sent to Veteran's offices across America, go back to France. | |
| S.Thompson | 7/25/11 |
| I realize that I am not the only customer that Target has nor do I spend the most. I do feel that my $300. a month for groceries deserves to be respected. I have complained 2 times to the manager of the Target on Pine Island Road in Cape Coral, Florida., about the rude clerk....he has giant stars on his right arm. I had him two previous times and at one of those he actually gave me my check back and said it wasn't any good. He keyed the number in wrong..duh!!! I some how got in his line again and almost left the cart of food. I thought I would give this person another chance...third times a charm. Well I was not disappointed. He jammed all of my stuff into 4 bags....crushed the chips, bent a cardboard container of soup ( almost broke it)...one bag was so heavy I could not lift it from the bag area to put in the cart. i went to talk to the manager and could not find one. I decided that it was not worth it anymore. I can not be the only person that this clerk is rude to. i have said something two times before and have decided that I can find what I need at other stores...never Target. | |
| RHONDA | 7/26/11 |
| I have shopped at target stores for many years,since you first opened a target in my town.(I was there on day two) I very much appreciate all the local community support you give. However, as of today you have lost my business and I will go out of my way to share my extremely poor experience with ALL who will listen. I tried to return a gazebo and gazebo cover that I purchased earlier this spring yesterday. Since you begin selling these early and last year you were sold out when I went to purchase one, I bought one in early April. Because of weather, I put it in my garage and didn't even see it again until the end of May. In May, I asked my dad to put it together- he agreed to do it while I was out of town. When I returned in Mid July- he said it was too small and he wouldn't be able to secure it to the ground- making it UNSAFE. He did not open it. I located my receipt and went to return it on July 27th. I was politely told "no returns because it was seasonal and I was past the 90 days." I called and was told over a 45 minute phone call that the best they could do was give me the name and phone number of the company who made the product and maybe they could do something about it.( WHY? what could they do? when they had never received my money?-) I would expect that the store that accepted my dollars would offer me the customer service. 96% of unhappy customers won't even bother to contact you. You are still selling- in the store and online- the product I am trying to return. I now understand that Target does not value its' customers or have any flexibility. I am sure you have my contact info from that 45 minute phone call, as I was assured that it would be communicated with you. Thank you for your time and consideration. | |
| S. Fenwick | 7/27/11 |
| The management of employees at the Target located at 4037 Durham Chapel Hill Blvd, Durham - (919) 765-0008 should be reviewed. Employees are sitting down on stools at cash registers so it is impossible for them to reach all the items on the conveyor belt. They would not even dream of getting up off their stools to reach the items. They can't be bothered to use the shopping bags that I bring unless I insist. The employees in the snack bar are lazy and the snack bar is filthy. Fortunately the employees in the pharmacy are helpful. The returns desk and the photo center perssonel are slow to assist you. I have stood at the returns desk and watched as the person at the photo center took a personal phone conversation when she should have moved over to help at the returns desk because no one was there. The general laziness and lack of customer service at this Target is not what I am used to at my old target on Missouri Road in Largo, Florida. | |
| Anne Kilgore | 7/29/11 |
| .67 Cents for one can of Friskies, are you kidding. What has happened to my favorate store? This week I can buy it for .50 cents a can at PetSmart, .55 cents a can at Von's market. You are not even trying to give us good deals anymore. Ever since you became Super Stores your prices on every thing are prices we can find anywhere we go, nothing specical anymore. So Sad, when we need the good deals the most you've changed more than any other store. I still love Target, it's just always disapointing now. I do respect your Political and Moral Views. | |
| arr | 8/2/11 |
| the cleveland tenn target store is the biggest joke yet. items advertised on sale are not in stock and they have no way of knowing when the truck will deliver. they also they offer no appologies and you cannot find a store manager. | |
| C.MILLER | 6/21/11 |
| I WENT TO THE TARGET IN MATTESON, IL AND THE SERVICE WAS SO BAD THE MANAGERS WAS STANDING AROUND TALKING ABOUT THE EMPLOYEES WHICH IS VERY UNPROFESSIONAL, DONT THEM GUYS HAVE OFFICES IN THE BACK SOMEWHERE TO DISCUSS THINGS ABOUT OTHER EMPLOYEES IN PRIVATE. AND THE STARBUCKS OMG.............. IT WAS ONE NICE RESPECTABLE YOUNG MAN THERE I KNOW HIS NAME BUT NOT SURE IF I SHOULD PUT IT ON HERE OR NOT BUT I WILL CALL HIM MR.C HE ALWAYS SMILE AND TALK TO THE CUSTOMERS BUT THE REST OMG AND THE MANAGER WAS SO HARD ON HIM I FELT BAD FOR THE GUY BECAUSE HE IS A SWEETIE I HOPE HE QUIT AND FIND A JOB THAT WOULD APPRECIATE HIS WORK, I EVEN SEE HIM WORKING IN OTHER DEPARTMENTS AND HES JUST A NICE GUY, BUT I WILL NOT BE SHOPPING THERE ANYMORE. | |
| K Kopp | 6/21/11 |
| I just found out from my neighbors that since our local Target Store (Transit Rd., Depew,(Cheektowaga) NY) opened, that they have been receiving coupons in the mail from Target. How can I receive the coupons? | |
| Donna Pickard | 6/23/11 |
| Aloha Target Corp., Our little island has a coconut wireless form of communication so as you can imagine people talk story a lot!! From that many rumors fly. He heard from an Oahu Target employee that a store on Kaui may be in the works........ Will a Target be opening in Lihue, Kauai anytime in the next year or so. I sure hope so, flying to Honolulu has gotten too expensive & I miss my Target shopping... Something to consider, our little island is growing fast & Walmart does not have the quality & choice you offer. I appreciate any info. regarding the birth of Target on our big ~ little island, KAUAI ~ Mahalo Nui Loa, (Hawaiian Thank you very much) Donna & David Pickard donna.pickard@gmail.com (808) 822-1691 | |
| Kaye | 6/10/11 |
| How does a Target allow 2 young women to purchase twelve $1000 gift cards on stolen credit cards? All on the same day within a few minutes! | |
| m manley | 6/10/11 |
| bought a bicycle at Champlin target, didn't even have it for 24 hours and was only ridden around the block. the bike seemed to be a little small for the person we bought it for. we took the bike back to that target and they said they would not exchange it for a larger size. the lady at the service counter was extremely rude, so rude that i will never go back to that store again. i always shop at target and have never had a problem or been treated in such a manner. | |
| H Lee | 6/11/11 |
| On 6/5/11 Target advertised the Madaga Gazebo for $199, but none of my local stores ever got them in the entire week of the sale. I called customer service and Ken, the supervisor told me to order it online, but it required a $80 extra shipping fee. I asked how I could reserve one and pick it up at a local store, but they said that could not be done. Target, please don't advertise something that you will not carry in your stores!!! | |
| Bertha | 6/13/11 |
| A gift item for a baby shower was purchased on 05/25/2011 and the expected deliverly dated was to be between 06/03/ - 08/2011. I have contacted Target online order service numerous of times regarding this item and all I've been getting is that it's stuck! My question is where is it stuck; do you not have it in house, and what's causing it to be stuck and not shipped! I am very disappointed and will not be ordering anything online from Target every again! Plus the customer service stinks to high hell! | |
| C Stark | 6/13/11 |
| I shopped at Target on Friday & left totally frustrated. The person that checked me out definitely gave me the impression he would rather be doing something else. And after ringing up something incorrectly, he told me I would have to go to Guest Service to correct his error. I wasn't a happy camper! I go over to Guest Services only to find two additional people with the same persona as the "check out" guy. I received a credit for the error, but I received no apologizes for the error or the inconvenience of my time. And to make things worse, Target corporate makes it very difficult to address my customer service concerns. Very disappointed! | |
| Bertha | 6/14/11 |
| I see my comment posted on 06/13/2011 has gone unnoticed unless it takes the same amount of time for them to post as it does in getting your purchase out to you which has been 10 days now. Everytime i've called they tell me it's stuck at the warehouse and that it takes 24 hours per every call to get it resolved. This is a bunch of crock. I have and never will order anything with Target in life. They will never be able to compare with Walmart. I dont care how many black friday ads they put out! lol | |
| Lynne | 6/14/11 |
| I've shopped at Target since they opened in Duluth in the 60's, ordered on-line and was pleased when Target opened stores in Anchorage. 1. I ordered pajamas for a child a few years ago, they were too large so I put them away until last summer. But, Target had sent them to me with a security clip which couldn't be removed. Took it to the Target store in Anchorage but, they had no ability to remove it. 2. Why stop the free shipping to Alaska? Amazon and several other major retailers ship for free here. 3. Why donate money to a conservative group? Why alienate customers? Frankly, Target has turned into a huge disappointment and I rarely go to their store (mostly stuff made in China anyway) nor do I order on-line. It's been a long relationship, but, Target no longer lives up to my expectations. Bye, bye. | |
| M Cunningham | 6/14/11 |
| I run a small business requiring a sizable demand for the plain cherokee t-shirts in toddler and youth sizes. My local store has been out of the sizes I need for over 3 weeks now. I have spoken to customer service, department management as well as left messages with staff for the store management and still I am unable to get the sizes I need which requires me to drive 25 miles away from my local store to get the sizing I need. Very disappointing and makes me wonder if anyone in this store is in fact worried about customer satisfation. | |
| Janet Raye Hansen | 6/16/11 |
| From this date I will be boycotting all Target stores due to their anti-union activities. | |
| Franklyn Flores | 6/17/11 |
| June 15 2011 4:53 PM . I bought an XBOX 360 kinect . We went home @ 7 PM got the Xbox set up. Played with kinect for 2 hours. Then it started to freeze . I restarted it then it keeps on freezing every 3 to 5 minutes. So I research in the internet and it says t might be over heating. The xbox was setup according to manufacturers instructions and t was well ventilated. So the next day I am returning it for an even exchange and to my surprise they told me to send the xbox to microsoft . The lady from Target says. These Items can be altered inside. "Didnt she know that xbox consoles have seals so you would know if the item was opened !. " She also said they could not return it because the item is already opened ! Of course it is opened because I played with it tested it and 2 hours later it freezes every 3 to 5 minutes playing the game(Kinect adventure)that is why I am returning it. They would not do an even exchange for electronics item . The guest relations leader said they have been in contact with SOny , Microsoft , Philips about items like this and their instruction was to refer the customer to the manufacturer instead. MY money was good but the product they gave me was defective and they would not allow me to return it to them. An item was bought less than 24 hours ago and they would not accept a defective product that they sold instead they will refer you to the manufacturer. | |
| Barbara Gaetano | 6/20/11 |
| I am extremely disappointed with Target's "price matching" policy. It is different every time I shop there. Sometimes I have been asked to take my items to be price matched to the customer service desk as I was told that they cannot price match at the regular registers. At other times, the cashiers have price matched at the regular registers. There have been occasions when the cashier at the regular register has referred me to the cashier at the customer service desk, who, in turn, has referred me back to the regular register. In addition, it appears that they have a new policy which practically excludes other sales ads. I was in the Niagara Falls, NY store on Sunday, June 19, 2011, with an ad from CVS pharmacy for Zhu Zhu pet hamsters at a price od 5 for $10. The store refused to honor the ad, stating that their policy excludes items that need to be purchased with a "store card". Almost every store now requires "store cards" to receive the sale prices for its items, including, Tops and Wegmans Supermarkets, Rite Aid and CVS drug stores. I had previously "price matched" items from these stores which require a "store card" to receive the sale price numerous times. However, on 06/19/11, I was intormed that this will no longer be the case. I don't understand how this store can claim to "price match" items when actually the only other stores in our area that produce weekly ads and do not require a "store card" are Wal Mart and walgreens drug store. Target needs to change its "price match" policy to be include to price match items from stores that require a store card for the sale price. | |
| Jen Zatoth | 6/7/11 |
| I bought at Target for the first time several years ago, although I forget the location of that store. I had bought a portable tape player (Walkman style) and batteries. The machine did not work and I took it back, fully expecting a battle-but they took it back and refunded my money, no questions asked! The people I see at the Millville, NJ, location are very friendly. Don't give in to the hateful Liberal groups-keep supporting Conservatives! | |
| BARBRA | 5/30/11 |
| on saturday may 28,2011 my daUGHTER WENT TO THE TARGET STORE IN FLORIDA NUMBER 1778 AT INIVERSARY AND COMMERCIAL BLVD. SHE IS DISABLE, WALKS WITH A CANE AND HAS A PARLLIZED LEFT ARM. SHE WAS TOLD THERE WERE NO ELECTRIC CARTS FOR HER TO USE. THE CUSTOMER SERVICE GIRL BY THE NAME OF ELISE WAS VERY RUDE AND SAID ALLTHE CARTS WERE BEING USED AND MADE MY DAUGHTER CRY. I WENT TO THE STORE TOPICK HER UP A HOUR LATER,AND STILL NO ELECTRIC CARTS TO BE FOUND. THE MANAGER WAS NOT IN THE STORE, THE ASSISTAND GIRL NAMED MELODY WIGGINS SAID THEY WERE ON THE FLOOR, OR IN PARKING LOT. NO ONE MAY AN ATTEMPT TO GET ME A CART. THIS IS TOTALLY UNEXCETABLE. THE DISABLITY ACT SAYS ALL ELECTRIC CARTS SHOULD BE USALLY ALL THE TIME. IFIND THIS A DISGRACE FOR THE DISABLE AND U SHOUD BE ASHAMED OF YOURSELF. FROM A LOVING MOTHER. | |
| Tony Korwin | 6/1/11 |
| Their "red card" is a predatory practice to lure customers into continuing fees. Don't do it! | |
| Bambi Favoretto | 6/2/11 |
| Heres a story for you about how poor Targets servive truly is not just here but in other states also. About 7 months ago what I thought was a good sale went on for a 26" LCD TV went on sale with a built in TV at Target, well all our stores were old out, so I was told the only ones that had any were in Nashville TN, I live in KY and thats about 3 hours from me. So i thought it was a good deal and I planned on having it for a long time, I mean I dont buy a new TV EVER so I called the store that had it and asked them to hold it for me. I drove there, well when I get there guess what, the rocket scientists they are said they couldnt hold it because it was a sale item, and they dont know who told me that,so of course I was in amazement. Well there happen to be a target about 30 minutes from there and they had 1 left, so yes I flew there and got it. Finally, I drove back home, now another 1/2 hour to the 3 hours. I get home and plus this P.O.S in and guess what, it DOES NOT WORK. Can you belive it, because if it didnt hapeen to me, i wouldnt even believe it. So the next day lucky me get to dive 35 minutes to my Target where of course likethey sai in the begining they had no more and of course they didnt know when they would be getting any. And guess what, there was nothing even similar even close to th same price. So i could get a smaller TV that you could hardly even see or no DVD player in it which is why I drove 7 hours yesterday and over another hour today, and all for nothing. So this isnt even the good part yet, I got married on May 9 2011 and FINALLY I got the 26" TV with built in DVD player as one of our wedding gifts. It is now June 2nd 2011 not even a month later, and low and behold never fails the DVD starts not working right about a week ago. It keeps ejecting the DVDS and spinning without playing. I have the box, foam, manuals EVERYTHING, so I go today not even a mo | |
| Bruce Cooperman | 6/5/11 |
| I was looking to purchase an outdoor gazebo from Target. On Saturday June 4, 2011 I visited 3 local Target stores who were out of stock on this item. I asked if they could check other stores and was told that they were unable to and I would need to do my own research finding the item. I came home, looked on line and found a 4th store close to my home. I called and was told that they had one. I asked if the could hold it for me as I would be in within 1/2 an hour. They said they couldn't so my wife and I took a ride over to the store only to find out that it was not the one I asked about. This customer service was very helpful and checked another store 45 minutes from my house and they had a total of 8 available. The Next day Sunday 6/5/11 I called this store at 9:30 am to find out if they had them in stock. I was told that they had 9 pieces, so off my wife & I went on a 45 minute ride only to find out that they really only had 1 and it had been sold earlier that morning. I was told I could order it on line at Target.com which I did and i'm being charged $69.99 for shipping (it's like highway robbery without a gun). I spoke to a supervisor at Target. com and was told that they have nothing to do with Target that they are a separate entity. WHAT A SCAM. I ordered the gazebo anyway as I wanted it for the summer shade. but I will never shop at Target again even if the merchandise was free.I would reccommend to anyone who buys from Target to be very careful and shop around to a more accommodating store who doesn't pull a bate & switch. How many innocent people out there know that Target & Target.com are a separate entity? | |
| Sharon Quigley | 5/24/11 |
| I love Target stores - however I hate their registries. My daughter is getting married & registered 1 of her places at target. I went shopping Sunday, bought 2 gifts. I pulled up registry today (2 days later) and they are still on registry, never taken off. I did call & had them removed. but I should not have to do that. I saw the man scan the paper and yet it did not come off. That is just so wrong that a company as big as yours can't figure how to remove items off a registry. This is not the first time this happened. It happened 2 other times & I get so frustrated. I wish my daughter will just cancel the whole registry at target. If she gets lots of doubles I am going to be furious & write a letter to our local Pittsburgh Paper to let everyone know the incompetency of your store. Sharon Quigley - 3953 McClure Avenue, Pittsburgh, PA 15212 | |
| Why is it so hard to give them feedback? | 5/25/11 |
| I had problems with a store today and noticed that it's almost impossible to comment to Target about it. Their web site is geared toward people who order online from them, and when I called one of the phone numbers listed (they didn't list any e-mails), I was transferred around by a horrible automated menu, and then I was hung up on by someone who wouldn't even answer the phone. I heard background noise, and then a hangup, no chance to even tell them what was going on. So I called again and was transferred to someone in India who seemed to think I was talking about an online transaction. I finally got through to someone by trying the numbers on this page, but the first time they were going to make me use the same phone menu that leads to India, so I called back and used a different menu option. It was nasty, just to tell them about a few problems with a local store. I'm really soured on shopping at Target again, it's pretty obvious that they don't want feedback from their customers. | |
| Rohini Mergulhao rohinidesitalk@gmail.com | 5/27/11 |
| DESITALK CHICAGO Parikh Worldwide Media Inc. 2652 W Devon Ave, Suite # B, Chicago IL 60659 Date:5/27/2011 The Marketing Manager, Target Corporate Office Subject: Desitalk Free Newspaper in Illinois Dear Sir , It is our priviledge to introduce you to our Publishing house Parikh Worldwide Media Inc, the Largest and Oldest Group of publications in Electronic and print Media in the US. With three publications - three weekly newspapers: News India Times, Gujarat Times, Desi Talk and one bi-monthly Lifestyle magazine, The Indian American. Our Group of Publications is an Indian American newspaper aimed at the Indian American community. It is also one of the most trusted and respected Indian American publication groups in the U.S. Our flagship publication, News India-Times, a nationally subscribed newspaper, is one of the oldest and one of the largest Indian American publications in the U.S. (founded in 1975). We also have another newspaper Desi Talk with two editions (New York-New Jersey and Chicago), which is the most circulated Free newspaper in the New York-New Jersey area and in Chicago. It mainly targets the South Asian community in the Greater Chicago land area, Illinois and the New York-New Jersey metropolitan area , respectively.It is a leading Indian Newspaper, currently distributing 15,000 free copies, with 35% circulation in Chicago metropolitan area and 65% in suburbs of Illinois with a very wide distribution at enumerous locations. Gujarat Times a Gujarati language newspaper is nationally subscribed weekly founded in 1999 targetting the Gujarati speaking Indians living in the US , which as per statistical survey is having 70% business population abroad. Our bi-monthly lifestyle magazine, The Indian American, is a glossy magazine covering the entire spectrum of fashion, high-end lifestyle and all other ingredients that make them up. The three newspapers will enable you to reach out to readers all over the U.S. from separate niche markets within the Indian American community and also specific local New York-New Jersey and Chicago markets too. The magazine is distributed all over the U.S. Our Websites www.newsindia-times.com, www.desitalk.com and www.gujarattimesusa.com have electronic versions of our print papers. That gives our advertisers even more reach in addition to print without additional charge. The magazine, also offers a Web version atTheIndianAmerican.com. Please let us know of your interests so we can further assist you (773) 856-0545 / 3345 / 3445 or send an email to our attention.I will call back next week to follow up any queries you might have. Sincerely, Rohini Mergulhao (Advertising Assosciate) | |
| | 5/27/11 |
| I ordered a Black and Decker covection oven and 6 slice toaster from target.com for a wedding present. I was gived a delievery date of sometime between 5/19/11 and 5/26/11. I later received an email that said the item would be late. I did not cancel the order, as I assumed the item would be delievered. The item never came. Instead I received an email on 5/27 telling me they cancelled the order. I called target.com and found the item was out of stock. I was offered a 10.00 gift certificate for the incovenience, as long as I substitute a different item, for the purchase. They don't get it, I bought this item as a wedding gift, as my relative was registered on target.com. It was this item she wanted, not something else. It is nothing like ordering a gift, given a promised date, then the item doesn't arrive for the wedding, that I traveled to and attended. I did not have a gift to give, how embarassing this was. It is nothing like saying the item is in the mail, then it does not come. When I asked for a supervisor to complain about the service, all I got was someone from India, who sounded like they were reading off a card. I always loved Target and their service, until now. Target's site should never have allowed me to order something, that was not in stock. I will never use target.com again. Let consumer's beware, you order something on target for a gift, there is a real good chance that it maybe out of stock and your gift will never be delievered. Target.com lets their customers down, big time. Amazon.com here I come, because they take care of their customers. If it is not in stock, their software will not let you order it. They also give better service. | |
| D Petropulos | 5/27/11 |
| Target.com allows a customer to order an item that is out of stock. They will allow you to wait 2 weeks, then they cancel your order without telling you why. Beaware consumers, if this item is a gift, it will not get there. How embarrassing it is, to order an item on their bridal registry, then travel across the country to attend the wedding, then find out the item is not delievered. I had no gift to give at the Wedding! When I said it was in the mail, it in fact never got there. What a horrible way to run a business. | |
| D Petropulos | 5/27/11 |
| Target.com allows a customer to order an item that is out of stock. They will allow you to wait 2 weeks, ( a week past the date promised) then they cancel your order without telling you why. Be aware consumers, if this item is a gift, it will not get there. How embarrassing it is, to order an item on their bridal registry, then travel across the country to attend the wedding, then find out the item is not delievered. I had no gift to give at the Wedding! When I said it was in the mail, it in fact never got there. What a horrible way to run a business. | |
| Richard Taylor | 5/29/11 |
| I just went through the most amazing experience I think I have ever been through in witnessing the complete lack of moral character and ethics a company can demonstrate. I went into the North Glen Burnie, Maryland Target Pharmacy this last Friday to refill some of my prescriptions just like I have been doing for the last 3 years. I usually wait till I am in dire need of refilling due to my insurance plan requiring that and the high cost of drugs, even with that coverage. It has been a real challenge to go to the store to do this, until recently, due to my health condition. I have been dealing with 3 degenerative bone disorders that have changed my life into a living nightmare for the last 7 years. At times it took over an hour to just get my power wheelchair out of the van and drive it into the pharmacy to even get medicine. For over 2 years, until a few months ago, I have been told by my doctors if I get in a car or try moving around in the power chair I was at risk of breaking every bone in my body that wasn’t broken already. My left leg, hips and feet already had multiple fractures and complete breaks in them. The pain I dealt with has been unbelievable, but I had good reason to want to go through all of that to get to this pharmacy. For the last 6 or 7 years I have traveled to wherever I had to, to see a particular pharmacist, who is also the pharmacy manager. His name is Bruce and he has become more than a friend to me. He has helped to such a large degree in my getting better, not just on a medical advisory level, but as a friend, with sound advice anytime I needed it. I have lost count how many times he walked with me to my car just to be sure I got there okay. My medical story does get better. I should still be in a wheelchair and remain there till I die, which would have been fairly soon. Well, I started walking a few months ago without risk, and continue to beat the odds. Well, I say all of that to say this. Last Friday I found out Bruce was fired by his relatively new boss for forgetting to set the alarm in the pharmacy 4 times over the last 3 years. I guess that could be a problem by the sound of it. Drugs all of a sudden open to the public just waiting around to get them, to then go out and sell them on the street. Problem is, Bruce was the last to leave in an already closed store after lowering the steel door to the pharmacy and locking it, to then exit the already securely locked and protected store. On top of that a camera monitors all movement inside the locked pharmacy should anybody somehow get past the steel gate. Then, on top of that, Bruce would get a call 10 minutes or so after he left that the pharmacy alarm did not set. All he had to do was go ahead and set it. The day his new boss arrived on the seen she started a campaign to get rid of him by constantly challenging his judgment and constructive comments. She would tell him that’s how you will get fired, by thinking his advice or ideas were better than what management could offer, which they never did. Problem with that is this particular pharmacist has increased the business of any store he has worked for over his long career including tripling Target’s business in his 3 years there. When he has left a store the business then drops to pre-Bruce levels again, never to return. So now he has been fired and he was individually responsible for tripling their business and putting the store in the top 100 stores in the country and never once was he given any praise for that. By the way, a pharmacy customer buys stuff in the store at more than 4 times that of a non-pharmacy customer. So maybe you can see why I will NEVER shop at a Target store for anything ever again the rest of my, now, long life. Any group of horrible management that thinks so little of its patrons to act in this manner unchecked does not deserve any business from me or all the people I can influence, and believe me I will influence a lot of people for some time to come. Just a final foot note. This boss that fired Bruce has also lost several other managers. What a great job she must be doing and Target could care less. Unfortunately, this is not an isolated incident. Target does not have much control or they just don’t care how management in the stores conduct themselves. Well, there are a lot of other great places to shop that do care. | |
| patti | 5/29/11 |
| I just had a baby shower for my daughter she was registered at target she recieved many duplicate and even triple on some things we went to target today to return 3 of the same swings she recieved at the shower we did not have the reciepts i did not thinkit would be an issue i cannot believe your policy and i was told without the reciept you can only return one item up to 70 dollars and you cannot return anything else for a year never have i heard of something so rediculous, my niece is also having a baby her shower will be in july and No Target will not be one of the places she registers so be very careful when you register for anything at TARGET they obviously dont tell the enployees that when someone uses the baby registry that they have to take it off so no one else gets the same everyone i spoke to told the cashier the name and was supposed to check it off and obviously did not TARGET is not a place i will chose to shop at in the future your return policy is the most rediculous, and you dont train your emloyees very well | |
| fred zietz | 5/14/11 |
| I went to use my target card and had a large amount of purchases to make. I went to check out and they said my card would not work. I was not offered any alternate option, except to use another card. They would not try to get the card to work or manually enter it. I left $300 in products there. They were totally NOT helpful. | |
| Marian White-Lewis | 5/15/11 |
| Hello Target Headquarters, I live in Columbia, Maryland and went to the pharmacy, Wednesday May 11th to pick up a prescription I had phoned in to the Target Pharmacy, at 6111 Dobbin Road Columbia, Md 21045. I was given two different bottles of a persciption. It had been filled, although, I declined to take the two different perscriptions. (I was not sure if they were the same products). I asked if the pharmacist could she give me a perscription of the same pills, that was given to me, the first time I had the prescription filled. An Indian lady, who is the pharmacist, said she would not! Therefore, I transfered the perscription to another pharmacy. Unfortunately, this other pharmacy's prescription was too expensive and they did not have the same brand of pill. So, I went back to the Target store, where the same Indian lady said she would not give me the perscription that was already filled for me. I do not want to see my insurance company billed for a perscription that I did not received. I would like for someone from your headquarters to check into this matter, if possible. Is someone at the Target pharmacy here, keeping the prescription that is already filled for me, for themself? (A weight loss drug). Thank you for your speedy attention regarding this matter. You can contact me a tealewis@hotmail.com Sincerely, Marian White-Lewis | |
| Joyce Workman | 5/15/11 |
| Normally, I would rate Target at least 4 Stars, but today I had a less than pleasant experience at the Target Jacksonville West, 904-248-4366, on Old Middleburg Road, in Jacksonville, FL. There was only two registers open on a Sunday at 11:00AM which is totally unsatisfactory to carry the number of people waiting in line. I was behind seven other carts full of groceries, etc. After I spent about 10 minutes or so in line, I checked out and proceeded to the customer service desk and politely told the young lady that I wasn't sure that she was the person that I should be talking to, but that there were additional cashiers needed as only two were available. She told me, "I know, we have some coming up from the back of the store. No, I am sorry or anything else, just a sort of smark aleck response. I used to buy almost all my groceries at Target, but I don't think I will be doing that anymore. Customer service really needs to be addressed as a simple I am sorry for your wait would have made all the difference in the world. | |
| BRIDGET | 5/16/11 |
| I WANTED TO PURCHASE 10 FOLDING CHAIRS TONIGHT AT TARGET IN THE METAIRIE, La store so i called and was put on hold for a very long time and then transfered and then it put me back to the other person who 1st answered the phone and they tranfered me again and a lady answered and I told her what I was looking to purchase but, I wanted to make sure the amount was in stock at the store before I left my home. I was placed on hold again and for a long time and then I was disconnected and was not called back. I had called back and asked for a store manager or supervisor and they did it again put me on hold for a long time and then came back on the phone without a manager or supervisor and stated they are trying to find a mgr. I was put on hold again and after a good while I hung up and now I am purchasing my 10 folding chairs at walmart since they answered me and was very nice and very helpful and did not put me on hold for a long time and DID NOT HANG UP ON ME TWO TIMES. | |
| M.Shaffell | 5/13/11 |
| I am a faithful Target shopper, I use many coupons and each trip. Today I was treated very rudely at your Rancho Cordova, Ca store. I purchased 6 old spice body washes. I had 6 $1 off one, and 3 buy one get one free manufactor coupons. I was informed by a cashier and her supervisor that I could not use the 6 target coupons, because I had 3 buy one get one manucfactoring coupon, he said that because I got 3 free he did not have to honor the other 3. I showed him a copy of your policy, he said so what, and refused to listen and just walked away so I had to pay more than I was supposed to. He made me feel like I was trying to be dishonest and I was not he was just confused about coupons and did not want to admit it. | |
| Ernie Garcia | 5/11/11 |
| I would like to take this time to file a complaint against the Target store located in San Pedro, CA. My fiancee and I were there this past Mother's day to pick up her presriptions, one being for her heart pressure. We thought everything was fine until she noticed the next day that she was shorted 60 pills. Th presription was for 90 pills. This was not he only time. This has happened on two other occations. I am thoroughly pissed off. What if we were on vacation and she suffered a heart attack. What if she did not notice at all. Plus, on her first visit to this pharmacy they asked her if she wanted to be put on the automatic refil list and she said yes. Well, on every visit since then they asked the same question. Why was it not done the first time. I want some answers.... | |
| nichole | 5/12/11 |
| TI went to the orem Utah super target. On may 11; 2011 at 7:30 at night just to get a few things. I use a lot of coupons. I was in the women's clothing area clearance. I found about 10 cute shirts I would like to purchase. They were all plus size which were 2 x . Then got some food and a full cart of things. Then I went to check out oh by the way the 2x shirts were about 3.76 a piece. Ok so checking out my cashier was fernado Mexican. He was really nice at first then when he was done scanning all the items. I gave him my coupons. He hesitated. Then started being very rude some would not scan. He needed to put them in manually. Then the coupons for my 10 plus size shirts which were 3.00. Off any plus size apperal. Then he told me 2x was not plus size. Then I freaked out he said I can't take these coupons. I said get the manager. So he did and his name is Andy. Andy came over and said no we can't take these coupons. There not plus size. Ok so I said what is plus size in your opinion. He said it's over in that section. Ok I got my shirts in the section he pointed to but still said that they would take my coupons and the manager. Just left didn't say sorry was very rude Andy needs to be firedand so does fernado no customer service at all plus there putting target for fraud. Why have targ | |
| Shari Shirley | 5/9/11 |
| I went to the Target in Norman, OK on Monday, May 9, 2011. They had only two checkers working to check people out. Where was the manager or assistance manager to help these checkers? There were at least eight people in each line waiting to be checked out. This is not the first time this has happened to me. Why isn't everyone who works there trained to check people out. You know possibly the manager could had help these checkers until someone else showed up to help. Thank you Shari Shirley | |
| L K Robertson | 5/9/11 |
| I have worked in H/R for multiple years and have never had to deal with the bad business practices that I have encountered within Target Stores and Target Corporation. At one time, I was a true Target shopper but as of this moment, I will no longer shop there, I will no longer suggest someone shop there, and I will definitely not suggest working with this company. The store that I am seriously upset with is the Short Pump Store in Henrico County Virginia. There are very few people in a position of "power" at that store that I believe are competent enough to actually be in said position. They are immature and poorly trained. There is one young lady that I'll call T that is in charge of the front during most mornings, that takes breaks longer than one should (hours instead of minutes) and requests that people under her cover her during these breaks. Another would be a young gentleman, I'll call J in training, who while a guest was complaining to him about an employees inability to interrupt a conversation between the guest and her daughter, decided to tell this guest that there had been problems with that employee before. Exactly when is it a practice to throw your own employee 'under the bus' in front of a guest? This is just one example. While I understand that the customer or "guest" is always right, there are times when they are not. I have many family members that use Target, as well as friends. No longer. | |
| vicky miller | 5/10/11 |
| If TARGET continues to advertise on ABC, I will no longer shop at their stores. AND, I will encourage others not to shop there. | |
| Ellen. | 5/6/11 |
| Everytime I go to my store in St. Petersburg, Fl they are out of the items I want. Anything that has a good price or is popular they never have. I had to go to another Target store in Pinellas Park, Fl. I picked up the 2 items I wanted and then there were no more left on the shelf. Also, they will have empty shelves, so I have to hunt down an employee and then she or he will check in the back to see if there is more of that item. One time, the shelf was empty and the employee brought up about 4 pkges. of 36 rolls of Angel Soft toilet paper after I asked her to check.But they need to have the stock people do a better job as this happens all the time. It extends your shopping time by 5 or 10 minutes each time you go there. We used to be able to go to another store in the area if Target was out, but they have closed. | |
| Brett Rutledge | 5/1/11 |
| I did application target store 4 th time for 60 days since october 2010 not hired me yet even not have interview. Last march 10, they call me saying bad things and liar information about me. anyone of you can help me solve the problem?? I am deaf. I never problem with them also always works hard and willing help them and always on time. | |
| R.E. | 5/3/11 |
| Target in Milltown NJ just expanded to now carry more grocery items, produce & meats,etc... I went on a Monday evening with Target coupons in hand and I was disgusted at the produce & meat shelves. Almost all the shelves were bare and all of my coupon items were sold out...only damaged goods items were left on the shelves! The employees should take the damaged goods off the shelves and trash them! Why doesn't the manager make sure the produce & meat items are stocked? And if it's not the manager's fault, then who's fault is it. What good are great coupons if I can't redeem them? Is this some kind of 'bait & switch' scheme??? This will never be a success unless someone from corporate keeps those responsible on their toes. For now I think I'll go to ShopRite because at least there I know the shelves are stocked and I don't have to waste my time! | |
| antanique loring | 5/3/11 |
| I bought an apex lcd tv on black friday. And three month later my tv went out and the manufacture will not fix the tv . they keep telling me to call back in two weeks. I called the target warranty office they wont fix the tv because its stll under the manufacturers warranty. So I am angry I have no tv and target keeps telling me will will call you back and stalling me out to. Overall if the manufacture is not doing thier part it falls on the shoulders of target and they are just as bad. dont buy any apex electronics from Target. You will be stuck if the item is defective. My picture tube zapped out after three months of me purchasing the tv. Its been two month I have yet to recieve a shipping label and box for my tv to be fixed or replace. Dont buy nothing from the electronics department at Target | |
| Tim Hudson | 5/3/11 |
| Greatings, I am currently a service member in the United States Army and usually a proud former Team Member of Target at store T0774 in Joplin, MO. I am currently stationed at Fort Carson, CO where there are many Target Stores in the local area. There is one store in particular that my wife and I have been having problems with during our visits to the target store located at 355 N. Academy blvd, in Colorado Springs. This afternoon, my wife made a visit to this Target store and attempted to make a purchase of a certain brand of baby sun lotion of which there was a deal that was displayed in the Target sales ad and on the shelf of that particular item. When my wife was checking out at the front lanes, there was a problem with the item not coming up the proper sale (something to the effect of "buy two and receive a ten dollar target gift card"). Instead of that team member attempting to fix the issue, she dismissed it as a mis-print in the ad and refused to provide adequate service to my wife. My wife then asked for a manager. At that time a Team leader (I assume the GSTL) responded and stated the same thing as the team member and refused to go check for the sale item or to call for another Team Member to check. After my wife was done checking out, she went back to the sign, removed it from its location and presented it to the Team Member and demaded for her ten dollar gift card. Instead of correcting the issue at hand, the Team Member protested and said something to the effect of: Ma'am, you cannot remove the sign (in an unpleasant tone). After a brief argument,the Team Leader dismissed the issue and said something to the effect of: just give it to her. Even though my time working for Target was a brief time, it is my understanding that the misconduct of those team members is unacceptable, does not adhere to the mission that Target aspire to complete, and shoes bad reflection upon all Target stores throughout the United States. Having working the front lanes before, I understand that work and be tiresome and stressful, but that is up to the GSTL and STL to ensure that the team members receive an adequate amount of rest during the shift. Understanding that we are human and make mistakes, there is still no excuse for the maltreatment of Target Guests. Now the question remains, what is Target going to do to correct this situation and ensure that situations like this are mitigated? Feel free to e-mail me at t_hudson2@hotmail.com | |
| Joseph Ortiz | 5/3/11 |
| Hello, I was a loyal customer to target purchasing groceries and other goods. One day I made my way to the starbucks operated by the target employees seeing the wait of the line I made my way to the electronics Department. While looking at the items a Lady from the Starbucks section of the store confronts me about an issue pertaining to her employees. She stated 2 of her employees felt threatened by me. After stating that she then stated things I have stated to them which were inaccurate. I then told her to get the hell away from me and proceeded to shop. A few minutes after the Store manager confronts me in a very friendly manner I then proceeded to ask her whats going on. I have stated I vaguely knew one of the workers from starbucks and a few days prior she had asked for my personal email address and phone number, I also stated that from that point I had no contact from her except from the first the contact she made with me asking for personal information, at that moment I noticed a look of shock from her From there we proceeded to customer service so I could have the district managers number she was very hesitant on me having that information she gave me a paper with a number for customer service and escorted me out for no apparent reason. From there we talked for a few minutes, I told her this was crazy and I'm a loyal customer I was shocked on what had just happened. From there I called the nearest Target for the district office number and made a complaint, from there the district managers assistant called the manager to at the target I was escorted from to check on the status if i was able to shop there anymore. She stated she would call me back on that and about 20 minutes later received a call from the district managers secretary stated I was banned from that store. I was not disappointed due to the embarrassment of being escorted out for no apparent reason. After about 30 minuets having no idea how my personal phone number got to the Head security officer at target I received a phone call stating something that was told to me almost an hour ago about being banned from target. I will never shop at target and I could never believe something like that could happen at a store that I shop at. I've Been a Marine for 8 year's I'm a very respected person of society its pitiful how I put my life on the line for this country and cant even shop and have something like this happen to me or anyone for that matter. Target Of Hemet California 3527 West Florida Avenue Hemet, CA 92545 (951) 652-9585 San_diego_696@hotmail.com | |
| MICHELLE | 5/4/11 |
| I have had the absolute worse customer service experience and spent the better part of yesterday trying to get Target to stand behind their "2 YEAR REPLACEMENT PLAN" IT'S BOGUS. It is really 1 year AFTERfrom As you can see, I spent the better part of my day yesterday and now started this morning again on the phone and dealing with Target employees – many of whom were managers and Supervisors. Only one employee, Jeff from EFW – seems promising – we’ll see! Other than that, not one was helpful. Particularly Nicole, Manager in Farmingdale, NY, Vincent – the Store Manager in Farmingdale, Steve in District Office in Haupauge, NY and Veronica in Guest Relations. Not one of these people took even a few extra minutes to try and help a customer. I’ve worked in Human Resources for many years and take the time to write when I encounter good and professional employees as well as unprofessional. Unfortunately, this was a horrible experience all around and obviously needs to be addressed. If these employees were any of our employees where I work, there would be serious disciplinary actions and at least an investigation as to why employees and managers act in such a “robotic” fashion when addressing customers. And – my original problem still has not been addressed – I am not receiving the REPLACEMENT PLAN I PAID FOR. I just wanted a replacement for a camera I bought for my teenage daughter and I paid for the REPLACEMENT PLAN! I have the camera, charger, box, receipt, original replacement card. I’m a professional woman who is just trying to get what I paid for and what was promised. I’m not having success and I’m hugely disappointed in Target. | |
| Hank K | 5/4/11 |
| Target Store at: 130 Ramada Dr East Hanover, NJ 07936 Has racists Black employees who do not like to provide service or help to other minorities, especially if you are not black - ironically they have no problems with "white customers." I am feed-up with this BS. Clean up your act, of suffer the consequences! | |
| | 4/21/11 |
| Hate Target. I personally have had too many bad customer service experiences to ever shop there again. I haven't been there in more then a year. What's up with the political agenda? How does Target benefit from the MN. Governor? | |
| Linda | 4/24/11 |
| I recently had $600 worth of charges on my capitol one debit card from Target in Torrington Connecticut. When I went to my bank I fouund out that I was not the only one, Numerous customers had their credit card compromised. I would like to know why there are no postings anywhere warning consumers of this. I know for a fact that it was not only Capitol One but other bank cards that were compromised, so the problem lies with Target.SHAME ON YOU TARGET FOR NOT PUTTING OUT WARNINGS. | |
| K Rhea | 4/10/11 |
| On Saturday 4/9/11, I went to the Super Target in Denton, TX to buy my usual weekly supplies. When I got home I was disappointed to discover the 'Riverview Organics' tomatoes, which were wrapped in plastic and the only organic choice, were moldy. Next time I will think twice before purchasing my groceries at Target. clearlyhear@yahoo.com | |
| nyka corbin | 4/10/11 |
| I placed an order. MINUTES after placing the order I clicked the link to cancel it. I was unable to do so. I called customer service MINUTES after placing the order on a SUNDAY morning and was told there was nothing they could do. Becaue the item was in stock that it processes immediately they were unable to cancel it. The item was being shipped to another persons address in another part of the state I so it isn't like I can simply return it when it arrives. I asked to speak to the persons supervisor. I received a call back from someone named Claudia claiming to be a supervisor. She was borderline rude and her attitude was palpable. She said there was nothing they could do and to call my bank and have then stop authorization on the payment, then target wouldnt send the items and I wouldn't be billed. I called my bank who said customer service people know better and the woman just wanted to get me off the phone. I then called my mother, who works in customer service for another well known company, who explained what a hassle it is to stop an order like this and explained all the many ways they have to stop such orders. MINUTES after ordering it was unable to cancel the order. Unacceptable. | |
| P Traywick | 4/11/11 |
| Target Atascocita, Humble, Tx 281-318-2237 Store Manager:Dave Barton I have repeatedly informed this store their lack of changing prices of items discounted to reflect the registers price. I have had to return too the store numerous times standing waiting in line at returns to recieve the discount I was intitled,at times having to go back through the store and retrieve the discount tags proving their mistakes. I've always spoke to a manager except first time which they always state they will take care of the problem, and that leads me to here. I'm sorry there is no excuse for at least 4 to 5 times a month returning or catching at register mistakes that are easily handled if the management were doing their jobs for the exact same problem I'm beginning to believe these are not mistakes.I will continue shopping at Target, but at others. | |
| Peggy Orgeron | 4/18/11 |
| I went to Target on 04/17/11. I first went to Stage Clothing Store which is in the same strip area as target. Since gas is so high in my area I walked the few yards from Stage to Target. When I left the store with my purchase I could not get the shopping cart to my car because the wheels of the cart locked once you get pass a certain point. The good news is that your precious shopping cart is still safe and sound. The bad news is that you lost a sale and a customer. After fighting with the cart to get it back in the store I returned eveerything I purchased. I will never shop at Target again. | |
| justsaying | 4/19/11 |
| To everyone beotching about who they sent money to STFU! Who the hell are you to tell a corporation where to spend their money? Seriously, get over yourselves! Go shop at Walmart where you are stupid enough to buy substandard products, and donate in their charity boxes so they claim your money as their donation! Nothing like deliberately being stupid and allowing yourselves to be taken advantage of lmao! But hey, its your money, just like its theirs! | |
| K Philadelphia | 4/9/11 |
| I went to target at 8:45am on a Saturday morning to pick u some items before heading to work. I am dressed in a suit, heels, pantyhose and wanted to try on a few bathing suits as I'm heading out on vacation. I wanted to take in more than 6 items into the dressing room. The attendent would not let me so I asked for a manager. She denied me as well. If the store wants to sell clothing than they should get with the times and realize that people like to make educated decisions about trying on items before purchasing and like to take in a lot of items due to there inconsistant sizing. They really need to offer some flexibility if they want to sell clothing. Why then waste the space in the store for all those clothes? | |
| Beth | 4/7/11 |
| There is someone that works for your store that does not have his highschool diploma or his GED. I would think that lying is some what of a offense towards your education to the company that you are working for, espcially if you plan on growing through that company. His name is Brett Thomas Beatty, and I do believe that he is currently working at the Target store in Flowery Branch, GA. | |
| A Plotner | 4/7/11 |
| The only reason that I am giving Target a star at all is because you are forced to. I found a gazebo, lighting and netting on sale. I made the mistake of thinking that I would take advantage of the 5% that target offers on their card instead of making the payment on another card. Guess what. I am not getting the stuff on sale. Why? Because Target's policy is that they can decide to take your money credit the account and tell you you can't use it until they decide when and how. It could be 2-3 or more. The supevisor Bridget told me that they can hold it as long as theyf want. It varies from customer to customer. How did the politicians allow this to happen. In other words, they get to drive the prices up because these items will no longer be on sale, they can take your money and pretty much say ha ha. Sucker. We have it and you can't use it. Needless to say, go to walmart. They are customer friendly and their prices are the same if not better. I am done with Target. I have 2 that are closer than walmart and I am going the extra mile to Walmart. I am going to pay off my balance and keep the card open unused. Target seem to prefer that way. | |
| S. Moisak | 4/3/11 |
| For a company being boycotted twice and getting into politics and not training their employees right, these and many other reason regarding your stores and customer service I see why people are not shopping at your stores. Recently I wanted to buy milk at one of the Super Targets in the area, twice now the milk has been old. I returned them twice and the last time. | |
| del johnson | 3/30/11 |
| The Target 90 day return policy! I purchased a Braun electric razor and at the time of purchase, approx a year ago, the clerk helped me find an extra head for it at a cost of 30.00. After using the razor for a year, i went to install the new head, wrong one. i still had the receipt, so i took it back to The Target store in Norfolk ne, the don't even have the right one for it,90 day return policy, sorry your sol on the entire deal. I should of went to Walmart. Will never buy anything in Target again. | |
| Jean | 3/31/11 |
| My rating is actually a "0" worst then poor...if you want service it is not with Target.com orders...I made an order in Feb, 23, 2011 and the item is in stock here is the last day of March...and they have not shipped the item.. and be aware they will not let me cancel the order either...I have been in contact both by e-mail and by phone...and have been lied to and told I cannot cancel my order.... | |
| Anne Snizavich | 4/1/11 |
| I ordered gifts for a baby shower from the Target gift registry. Within an hour after placing the order the confirmation arrived and I saw an error. Instead of teh gift coming to my house for the SURPRISE SHOWER, it was sent to the mother-to-be. I immediately called Guest Services which is in the Philippines and even though it was within two hours of placing the order NO ONE would help me - I was transferred to Corporate in Minneapolis and NO ONE helped me. All I wanted to do was change the ship to address or cancel the order completely and I would re-order everthing. NO ONE helped me. I was on the phone being transferred from one in adequate person to another for over three hours and NO ONE helped me. Target told me to call American Express to have them cancel the charge. I called Amex and they could see the purchase but it had not been posted and that Target should cancel the order. Amex said it is my inalienable rights to cancel an order within 24 hours. TARGET^does not help anyone. This morning when I opened my e-mail, a shipping confirmation was posted. It had shipped from a Target facility at 11:58 last night. It could have and should have been stopped at 1:30 yesterday afternoon if only one person would have listened. At this point, I have ruined a surprise shower for someone. Three items totaling $172.00 was shipped out. Unfortunately, a Target store is close to my work and I am sorry to say that I spend thousands of dollars over a course of a year there. That process stopped yesterday. Never, Never again. Minutes ago, I contacted UPS to track the shipment and I was told the item did not ship and that I can request that it be returned to sender. I am following that recommendation as of this writing and I am contacting American Express to cancel the charge. Good luck out there to anyone dealing with Target. Anne Snizavich | |
| Bianca Almazan | 4/1/11 |
| On March 22nd, 2011 I visited the Target located in The Brickyard Shopping Center in Chicago, IL. I have been a loyal customer to Target with frequent visitations not only from me but also from my family. Unfortunately, Target will never receive a penny from me or anyone closely related to me. I do not judge Target for its actions. Target can do whatever it wants to do with its money. That day that I visited the store I was looking for a game with my father to buy for my little brother's birthday. When I found the game he had been asking for we were gladly ready to pay for it. We were at the register, the cashier asked for an I.D. and I am well aware that I.D.'s are required for the purchase of certain games and I have no problem with that. However, I was not notified of this process in the correct manner. The cashier told me "You need an I.D. to purchase this game and we do not accept "MEXICAN" I.D.'s". I am a U.S. citizen with hispanic ethnicity and I have never felt so discriminated against in my life. As soon as she said that to me and my father I did not even bother to take out my state I.D. I simply just placed the game back in its place and walked away. It is ashame that people get to that point of discrimination and downgrade of a race. I just wanted to share my horrible experience and make it aware that no kind of gift card or reward from Target can make up for the pain caused to me and my father that day. I do not understand how an employee at Target feels the right to humiliate loyal customers who supply money and business for the store they work for and their paycheck. | |
| Dawn | 4/1/11 |
| I fell in their store at no fault of my own and do not insurance and it has been nothing but a nightmare for me. They only keep giving me excuses as to why they cannot seem to help me out with answers like how long does it really take to investigate the accident? I did not hire an attorney like everyone said and now I wished I had!!! Beware, you are all on your own in their stores regardless. Make sure you have health insurance or learn from my mistake: hire an attorney immediately. | |
| Barbara Netherton | 3/28/11 |
| I would like to know if you have anyone to order a d clean your CD and DVD section in your stores. I am in California and the 3 stores in my area their music is srction is a mess. You can't find any thing. I have over 30 years in merchandising and retail. i would happy to clean and order and whatever that section in local stores, Part time is all I am looking for. Please contact me at musicsisters@yahoo.com Thank you for consideration Barbara | |
| VJ-HOLLYWOOD | 3/27/11 |
| I CAN'T USE PROFANITY HERE BUT TARGET CAN "F" OFF! MY PARTNER AND I HAVE BOYCOTTED THEM AS WE DO COORS BEER-FOREVER! THE GAY COMMUNITY NEEDS TO STOP SLEEPING AND "FORGIVING" CORPORATIONS-YOU FORGIVE A PERSON, FRIEND, FAMILY BUT NOT A CORPORATION, WE HAVE TO SEND THE MESSAGE LOUD AND CLEAR THAT WE NO LONGER ARE DOING BUSINESS BUT THAT WE "MEAN" BUSINESS! GOODBYE TARGET AND GOOD RIDDANCE. THE GAY COMMUNITY SPENDS MORE AT TARGET THROUGH ADVERTISING, WORD OF MOUTH AND HGTV PROMOTIONS-GAYS CAN HAVE A HUGE IMPACT AND SHOULD HAVE SOME MORALS AND INTEGRITY LIKE THE OLD SCHOOL GAYS-THE STONEWALL GAYS...AND TO THEM I SAY "THANK YOU FOR PAVING OUR WAY MY BROTHERS AND SISTERS" AS WELL AS TO THE STRAIGHT SUPPORTIVE COMMUNITY. REMEMBER IT TOOK A STRAIGHT FEMALE-A MOTHER JULY OF 2010 TO EVEN SHED LIGHT ON WHAT TARGET DID DONATING $$$$ AGAINST OUR COMMUNITY-THANKS TO HER, PATHETIC FOR OUR COMMUNITY! STAND UP GAYS, HOMOS, QUEERS-WHATEVER WE CALL OURSELVES-STAND UP AND STOP TAKING THIS CRAP! | |
| Natalee | 3/18/11 |
| Target rocks as far as the selection of merchandise. Love the grocery departments added to many Bay Area, CA stores. I am however so sad and disappointed that Target HQ has decided to stop offering the Target VISA red card rewards/incentive program. :( The 5% savings on every Target purchase is nice, however, my family so enjoyed using our Target VISA card for most every purchase we maade previously knowing we'd get rewarded with that special 10% savings card. Now, the only perk about the Target VISA is the 5% savings, YET only on Target store purchases. There is no incentive for us to use the VISA card for dining out, gasoline and other purchases. I hope enough people who feel the same let Target HQ know their disappointment and the Red Cards rewards program is brought back to life. | |
| :( | 3/19/11 |
| i am sorely upset and very offended by the fact that target sells ouija boards in their toy dept. ouija boards are not toys!!!! children have no business playing with them!!!!! i will not support a store who encourages witchcraft with children!!!! | |
| Mike | 3/21/11 |
| I bought some bath rugs from a target store well really i had to go to 3 different stores to get what i needed.Now I'm trying to get more it's a target brand and not getting any help from there .com service.Called there headquarters and all i get is the same old crap.big business at it's finest.They don't care about anything they want to be wal-mart but it'll never happen. Granted same crap products.But really bad customer service.Your rating system is even wrong it should be -5 as in close your doors enough people are getting ripped off these days.Keep taking your over sized pay checks.Your not worth the paper it's printed on.Your products SUCK!!! | |
| Bill Crossman | 3/22/11 |
| The Sunday sales flier 3/20/2011 had a couple of items I was interested in. Upon arriving at the store (on Tuesday) I found that the items on hand were of such poor condition that they were not fit to sell (scratches, scrapes and poor quality). Decided to pick up Canada Dry ginger ale that was on sale but they were out. No problem I thought, I'll get a rain check. Much to my surprise, after asking customer service for one I was told "we do not give rain checks on vendor products". If a concern like Target can't make sure there is stock on hand to meet their customers needs then I suggest you get better control over your vendors. My old business sense demanded of me to NEVER let a customer leave unhappy. When I asked for a manager to voice my displeasure I was met with a so what kind of attitude. Next time I am in Target I will follow my wife with my own basket and fill it to the brim with all sorts of stuff and then leave in somewhere in the store so someone can then put it away. YES, it is childish and vindictive but satisfaction is oh so sweet to a demented man. | |
| Bill Crossman | 3/22/11 |
| The Sunday sales flier From Target 3/20/2011 had a couple of items I was interested in. Upon arriving at the store (on Tuesday) I found that the items on hand were of such poor condition that they were not fit to sell (scratches, scrapes and poor quality). Decided to pick up Canada Dry ginger ale that was on sale but they were out. No problem I thought, I'll get a rain check. Much to my surprise, after asking customer service for one I was told "we do not give rain checks on vendor products". If a concern like Target can't make sure there is stock on hand to meet their customers needs then I suggest you get better control over your vendors. My old business sense demanded of me to NEVER let a customer leave unhappy. When I asked for a manager to voice my displeasure I was met with a so what kind of attitude. Next time I am in Target I will follow my wife with my own basket and fill it to the brim with all sorts of stuff and then leave in somewhere in the store so someone can then put it away. YES, it is childish and vindictive but satisfaction is oh so sweet to a demented man. | |
| Hey Laughing Out Loud | 3/23/11 |
| Actually the comments on the site help me to make my decision to buy SPEND my money elsewhere, thank goodness as you say for the intelligence of the average american - oh and by the way if you go to the Target website you can't post comments on their website, you have to mail or fax your comments in to their corporate HQ, they certainly do a good job of self protect just as I am doing now MAKING AN INFORMED DECISION NOT TO SHOP AT TARGET | |
| Phil Hamilton | 3/24/11 |
| The Pharmacy team in Conway Arkansas is the best. Sarah, Lisa, Jay and the other members of the team are always friendly and helpful. I left Walmart about 3years ago because of the slow service and the atmosphere of the pharmacy. Best move I have ever made. Now for the minor complaint against the Target Corporate side.I spend about $200.00 amonth in co-pays and my Insurnce company pays about $2000.00 to $2200.00 a month. I have no credit cards so I can not participate in the %5 off program. You would think a guest that spends approximently $24,000.00 a year would get some reward. I would think a company could even forgo the copay for 24k a year in drug sales.Thanks for having this form available to your guest. Once again your Pharmacy team in Conway Arkansas is great. | |
| Ramoun | 3/24/11 |
| I could give no stars if it was an option. They almost forced me to get their credit card that promises 5% off that you never get plus they messed up my credit that I worked on for years. Ok you sell isaak misrahi' s misscut clothing so what you are not asks fifth by any means I just distorted my card and will never shop there anymore. Oh forgot to mention that I was clearly discriminated against when one day I had my purchases on the counter the cashier did not greet me instead she asked m e to remove my murchandise cause she was closing I thought how rude she let me put all my purchases and not tKe me. I removed my stuff and moved to the next available one I look behind me and there she was taking the person behind me because she was Hispanic?!!! I could sue for this as my second cashier himself could not believe what he saw he said it was clear as the sun! I wish this company goes bankrupt!! I will be happy to see them gone for their unethical dues | |
| LLoyd | 3/11/11 |
| Great news - Good by to Lady GaGa - Target did the right thing. | |
| Kax from AZ | 3/11/11 |
| I am very glad that Target stands for its belief. It is not a racist or bigot just because it supports Arizona immigrant law. 18 other states are planning to join the law soon. I am a long time resident of AZ and a white person. I LOVE shopping at Target stores - much better than Walmart ! Smack to MN governor. | |
| A Previous Good Customer in Minnesota | 3/8/11 |
| Target used to be the gold standard. The shelf price was the price the product rang up for. There was no "that sign's not right". Guest service was key. No more - they have outsourced their customer service to the Philippines. If you call you are not even speaking to someone on American soil much less your community. Last month I was told by a cashier that Target accepts all manufactures coupons even if they are printed by another store (as in the suggestion "Redeem at Walgreens"). She told me as long as it says "Manufacture's Coupon" Target would take it. I was embarrassed today when I had a sizable amount of coupons that they wouldn't take. You would think with all their millions that they "give back to the community" they would put their focus back on the customer. I am no longer doing my weekly stop at Target and spending way more than the few items I had planned to purchase, I can do nicely without this "new business model". Thanks Target - I actually AM saving more money - by not frequenting your stores. | |
| b hayes | 3/9/11 |
| i purchased a 42" magnavox with extended warranty a year ago. the tv stopped working and we called target to get the tv fixed. it has been 2 months now and the tv still does not work. they have sent a repair man out 3 times and today they said they have ordered more parts and will send a repairman out in 3 to 5 days. this is the most ridiculous warranty i have ever seen. best buy would have replaced it from day one. i will never buy any electronic equipment from target again!! | |
| John Hayes | 3/9/11 |
| I can't shop and spend money at a store that discriminates; they donate lots of money to Republicans that are anti-gay. What a rotten company this is. | |
| j.williams | 3/9/11 |
| I dont shop at target as much as i used to because i dont have one in my town. we drove about 20 miles not to far but it didnt turn out to good we found a movie that my daughter wanted to purchase but a salesperson came up to her and told her that he would not let her purchase it because they made the mistake of putting it on the shelf before it was to be released, i dont believe that was right its not her fault that it was the stores and they should not have stopped her from purchasing it the manager was to afriad they would get in trouble!oh well if it on the shelf people have the right to purchase it!!the manager of the store in lawrence kansas should pay more attention to what the employees are doing and they wouldnt have to take things out of a childs hand because of there mistake. | |
| John | 3/9/11 |
| I just wanted to say Thank You for standing on your principles in regards to Lady Gaga. Entertainers have a huge problem separating business from personal issues. | |
| Gayle B. Templeton | 3/10/11 |
| Thank you for your stand in supporting organizations that defend the standards and morality of the traditional American Judeo-Christian Family. Please do not be swayed about the situation with Ga Ga. Please continue to stand firm on your convictions. There are more of us who support your stand than would support that of Ga Ga. Sincerely, Dr. and Mrs. Terry P. Templeton | |
| Elizabeth | 3/5/11 |
| I went to the target store in redwood city, california. The employees are so RUDE! They don't say hello or how are you doing today. I asked for a sticker handle for the toliet paper, the girl just looked at me so I asked again and with a fat attitude said I heard you you didn't need to say it again. Didn't tell me the total amount and was so rude giving me my change. This store needs help in giving their employees customer service training, it hasen't changed everytime I go its the same unproffesionial staff rude and they only talk to you if you speak spanish! Even a call to the manager dosent help, they act like it is a burden that. U even are calling. A lot of people complain about targets customer service they are not happy. Especially at THIS target store, it's really ANNOYING that something is not done about this! | |
| Caren | 3/1/11 |
| Extremely disappointed with Target.com. I ordered a Disco Ball for my daughters birthday on February 9, 2011 and wanted it shipped in 3-5 business days, so she would get it around February 15, but instead got and e-mail ON her birthday stating there was a delay in the order and would ship in another 5-7 business days, well today is March 2, 2011 almost a month later, and the e-mail's keep coming that the order is SHIPPING SOON! Well I called the manufacturer of the product and they said they never even received my order, and that the item wasn't in stock. WHY did I have to call and find this information out. This is not my job. Apparently the management at Target.com is doing a terrible job of keeping track of their on-line merchandise. I called on Sunday February 27, 2011 to cancel the order and the representative said she would, however if she did, why did I just get another e-mail stating the product is SHIPPING SOON AGAIN! I called Target.com and told several representatives in the call center that the product is not in stock and to change the status of this product, but when I went to the website it is still saying available! This is from CONSUMER PROTECTION DIVISION - CONSUMER FRAUD: FALSE ADVERTISING: It is illegal to sell goods or services through the use of untrue or misleading statements. False ads might misrepresent “sale” or “special” prices, or the features of a product, or the AVAILABILITY of sales goods. Read ads carefully, and watch out for fine print at the bottom. The ADVERTISER is at fault if the ad has the tendency to mislead, even if there is no intent to defraud. BUT CAREFUL what you order online you may never receive your order!!! This has been an awful experience, not to mention my daughter never received her birthday present!! | |
| R.S. | 3/2/11 |
| Target has the worst customer service. The DVD Burlesque Came out on DVD on Tuesday 3/1/11 and The Target Store at University Plaza in Morgantown, WV was out of them by 3/2/11. The DVD had some kind of promotion to buy the CD and DVD then get $5.00 off or some nonsense like that. I could care less about the promotion as I am not interested in purchasing the CD. Well the problem is if you want to get a raincheck for the DVD at $16.99 they will not honor it. The Target Customer Service line as well as the Store management itself stated that there is a disclaimer on the store circular, which is available only at the store, stating that there will be limited availability and they will not honor a raincheck. I am certain that the store will be overflowing with the DVD on Saturday or Sunday when the DVD will be at regular price $19.99. I have been a customer of Target for many years and have spent tens of thousands of dollars at their store but no longer will I give them my business. I will not recommend to anyone that they should shop at any Target stores or online. | |
| R Henriksen | 3/3/11 |
| Today I went on line to price check TV's on several stores websites. I found what I thought was a TV on Target's site that was just what I was looking. The prompt that gave me a list of stores near my home with the availibility of the item that I wanted to purchase. I called the store closest to me and they said they had one in stock. I said my wife would be there within a half hour. I printed the pages which had the price and description for her to take along to the store. The price on Target.com's own website was $179.99 for the TV. When my wife arrived at the store she was told they would not honor that price and the price was $249.99. She called me from the store and I spoke to two other employees, one of which was suppose to be the on duty manager. They told me the same thing. I got several different answers. I asked for the Target Corporate Office phone #. Tracy (Store Manager),said if the Corporate Office would okay that price then they would sell it to us at the website price. They gave me the customer relations # 1-800-440-0680. I spoke to John who said it was against Corporate policy to give me his last name. He said that the stores and the website are separate businesses. I didn't agree with the way they do business and I said it was deceiving and unethical and perhaps reason for a legal question. I asked for the name and number where I could reach the Corporate Office Electronics buyer. He said he couldn't do that and he was as far as I could go. I told him again how upset and disappointed I was. I told him that I would find a way to reach the buyer some other way. Perhaps the President of Target needs to go on The Undercover Boss program and improve the relationship between their website and the stores. | |
| Pat Cauthen Greensboro Nc | 2/26/11 |
| Thank you for sponsoring "Read Across Amercia". Today I took my granddaughter's to the Dr Seuss storytime reading at your Lawndale store in Greensboro NC. The young ladies who read the books were friendly and enthusiastic and my grandaughter's enjoyed the books. More companies should sponsor events like this. | |
| Linda Spencer | 2/23/11 |
| The pharmacy at the Altamonte Springs, FL store is just wonderful. They are always helpful and courteous. However, I must share how John went beyond the call of duty as he got my perscripttion to me, at his own expense, as I am a senior and had no one to take me to the store. I sinscerely thank you and Target is very lucky to have him! You don't know how much I appreicate this act of kindness! Thank you, John! | |
| Dr. Val | 2/22/11 |
| I just watched the documentary on the origins of Target. I have a good idea for your company. You should create a Target Car! It can be red or white. With a small target bullseye. You could get bids from top car makers to create the car. It should get excellent gas mileage. It should sell for a flat price, like around 10-12,000 dollars. If you want, you could even have Target designers create designs for the cars. I personally would like a Cynthia Rawley car! I can see the red interior and the sparkling white car. Think about it! An avid Target fan | |
| deborah pfeiffer | 2/23/11 |
| I had been shopping for my daughters college cheerleading team to find them dishes and bathroom stuff for there house. During February I went to the different Targets in our area to find pink heart dishes and heart bath rugs I collected some of them but not all. On 02/20/11 I went to a store in Plainfield Illinois to find some more of the things I was looking for, they did not have any. The associate was very helpful and checked the computer for stock at the nearest store. The computer said they had stock at the Joliet Illinois store. I then asked if she would ask the store to check physically so I would not make the trip in vein. She did just that and the store comfirmed that they checked physically, but they could not hold it because it was a clearence item. It took me exactly 7 min. When I got there there was nothing left. There was a employee in that department fixing the shelves I asked if anyone was back there looking for stock, he replyed no, no one has been back here since he got there. I then went to the front and asked customer service if they had anything up front. They had repeated that they could not hold anything on clearence. I then asked how could they in 7 min sell everything in stock. As I was asking the associate another person said to me if its not there its been sold.(she was very rude) I don't think in 7 min they sold 4 rugs 4 bowls and 14 plates. I think that nobody really checked and they made me waste my time and gas. I would really appriciate if someone could locate the pink heart shaped salad dishes(10) pink heart shaped bowls(12) multi colored heart bathroon rug(2) and multi colored heart towels(8) | |
| j larson | 2/12/11 |
| i have just recently read about how target stores are embracing Lady Gaga and the gay agenda. why?? that makes me wonder if i really want to shop at your stores again. why don't you also support a Christian singer? your company should just be selling things and not making political and social statements. i am telling friends and relatives and going to encourage them to contact you and/or stop shopping at Targets. we have a Walmart about 5 more miles away, and i can certainly drive there instead. stick to selling stuff - that's what you should be doing. | |
| beth huges | 2/14/11 |
| I was shopping at your store in Katy, Tx at Fry Road and I-10 freeway, I was very happy with the store and how clean it was, I shoped for about one hour and I noticed at the check out a women in a wheel chair in front of me, the check out person was very nice to her and was helpping her with her items with a large smile on his face, he took her items from the counter and walk around the front and put then in her cart. I had my young boy with me and he was very unruly at the time and after the check out person was finished with the woman in front of me the man who's name I see on his shirt was "Hank" he was the greatest person I met, as My young boy was crying Hank stopped and look at him and started to talk like a Duck to my boy, My boy stopped crying and smiled at him, it was a blissing to have a person check me out like him. Hank is a great check out person. Thank You, Target | |
| Laughing Out Loud | 2/15/11 |
| LOL All of you people are writing on a website that has nothing to do with Target, nor its stores. It's just a site listing their corporate address. I'm constantly amazed by the average American's intelligence... | |
| mary | 2/16/11 |
| my friend applied for a job at target.They denied him employment because of something totally irrelvant to the job description on his backround check.There are felons working in target and he was denied because of a misdemenor on his backround.which is totlly bs. | |
| Marian | 2/16/11 |
| I went in to several Target stores last week ( Cypress, Westmister, Bellflower, Seal Beach, California) looking for the Boys Legendary Gold Utility Jeans that were advertised on sale for $8.00 not one of the stores that i went to had the size that i needed for my son so i asked for three rain checks for (2)pairs of jeans on each so i would have a total of 6 pairs, i asked for three because of the trouble i was having even trying to get one pair let alone six pairs, I was denied the three but was given one for six pairs??? I went in today 2-16-11 again to the seal beach target and found two pairs on the shelf, took my rain check back to the fitting room where i know that they have a scanner to check to see if there were any more in the back room? But there were no others in stock so i asked Kim ( the girl at the fitting room) if they would honor the rain check price and print me another rain check for the remaing four that they did not have? She could not answer the question, so she called customer service but did not even ask what i had asked her :-/ . So i then went to check out and again asked the cashier the same question? She did not know the answer? I have now been in the store for 40 minutes, so she call a team lead up to ask him the question, which he could not even understand? He did try to offer me a % of of something else, but what i needed and came in for were the boys jeans, So i tryed to explain to him, but i guess it was to early for brains to work in the morning. I was then given a Merchandise Locate slip by the cashier and was told cypress had 5 pairs in stock, I was then taken to Guest Services with my Suspended receipt from the cashier, but the Guest Service employee (Penny) was not friendly or polite by any means, she gave the wrong information to the store she was calling (cypress) to locate the jeans and after waiting another 10 minutes i told her i needed to leave to go to work as i would be late, could she please ring me up. She was like talking to a wall til another employee walked up who i asked to please ring me up so i could go, and after she did (penny) slammed down the phone. After i was at work i myself made phone calls to several other targets in which i did find 5 pairs which they were nice enough to put them on hold until i get off work to pick them up. I have never had this type of treatment or run-around before over such a simple request, its not as if i was asking for 12 pairs on each rain check. I have a family of ten children and Target has always been our one stop shop. But Target needs to think about customer service and having employees that are friendly and helpful not rude and there just for the pay check! | |
| Deborah Mask | 2/16/11 |
| I am done with Target. There was a time when Target had good customer service but that is long gone. I recently purchased 3 3-pack I-Tune gift cards for my grandsons for Valentine's Day. (I purchased 2 at the time I made a large purchase and went back for the other one a couple of days later.) Each 3 pack was $30.00, so I spent $90.00 for the cards. ( I spend on average $300.00 or $400.00 a month at Target because I've also shopped Target for our business.) I questioned the validation procedure at the checkout and was assured by the clerk - after she read the back of the cards - that they were validated. I was also assured I did not need gift receipts. I mailed them to my grandsons and learned today that one set was not validated. I spoke with the manager at the Target where I purchased them and he told me without the receipt he can do nothing. The lesson: keep every Target receipt because there is no guarantee on any of their merchandise and regardless of what the incompetent checker says - one cannot trust that they did their job or even know how to do the job. Again, it's the consumer who bears the loss, incomvenience and disappointment. Goodbye Target. | |
| BJL | 2/18/11 |
| As usual, the digital camera I wanted resulted in it not being in stock last weekend. So, I got a raincheck, Went back today and was told they would not get it in as it was discontinued. Ordered it from Walmart, no shipping...exact camera. Target loves to advertise things that they conveniently are out of but have more expensive versions of. Go there for emergency groceries...but am very unhappy over lack of stock, false advertising (if you don't have it anymore and have discontinued it don't advertise it!) I'm not a fan of big box stores but walmart, just as 'evil' on employee pay etc, at least provides customer service | |
| Karen M | 2/18/11 |
| I just got off the phone with Target Corporate. I was approved for a Target Charge Card for 1K. I charged nearly 700 dollars, I had not received my card in the mail as promised that it would take 7-10 business days, I called the credit card customer service dept, told them of my issue and that they would re-issue another card taking another 7-10 days, but my real issue is the temporary card they issued had a exp date, 10 days of when I opened the account. When I called to reorder another card I also made a payment of $300 which I was told by the CSR was not due until March 23rd, i plan to pay the balance by the first week of March, in any event, I was told that my temp card was no good and I could not make anymore purchases on my card until the new card shows up if it ever would - i asked to speak to a supervisor thinking they could override the exp date on the system due to my issue, the CSR sd sorry no go and a supervisor could not help, so I called Corp. Same thing, funny Target pretty much told me they did not want my money even if I could prove I am the cardholder until I had the physical card in hand. This is the first time I ever been told a credit card company did not wany my business, Target must being doing pretty good, so I think I am going to bring my business else, to a company who is willing to work with good customers and go the extra mile to keep them coming back at especially almost 20% interest rate. This is so amazing and disppointing i just wonder if there CFO or Board has any idea of the overall dollar impact this makes on the bottom line, figure I am a 1k per month customer at 20% they are willing to see me walk away - - very poor business management | |
| J Daniel | 2/2/11 |
| Target routes their incoming calls to India. One of my biggest pet peves of any company is to send their customers into a culture that does not understand ours and cannot answer simple questions. I was sent back over to the corporate office where the woman on the phone was not much better. I simply wanted to know how I could get the baby mailer. She stated that there was no way to send it to me and that they could take my address but that would not guarntee a mailing. She was rude and didn't seem to care. I think customer service can change your company and they do not have it. I will not shop at Target if I can at all help it. How disappointing!! | |
| Diana Burke | 2/2/11 |
| If I could I would give this target no stars. I just moved to Ohio and I went to the Super Target in Wadsworth near my apartment on Monday 1/31/2011. When I was shopping I saw a female manager on her cell phone and she was cursing! At first I thought maybe she was off work or something but just a couple minutes later that same manager was talking very rudely to other employees at the Starbucks. I do not understand how a manager can treat people like that and keep their job. What happened to professionalism? To top it off I went over to their customer service and the store manager I guess was to busy to talk to me because they never came up! I will never shop at this target again. If this lady treats her employees like that then I do not even want to know what her customer service is like. This Target needs some help! Target 1183 Williams Reserve Blvd Wadsworth, OH 44281 Details(330) 335-2610 | |
| | 2/3/11 |
----- Target Stores - What a surprise Wasn't it last Christmas that Target refused to let the Salvation Army ring their bells in front of their stores? Dick Forrey of the Vietnam Veterans Association wrote. 'Recently we asked the local TARGET store to be a proud sponsor of the Vietnam Veterans Memorial Wall during our spring recognition event. We received the following reply from the local TARGET management: ' Veterans do not meet our area of giving. We only donate to the arts, social action groups, gay & lesbian causes, and education.' So I'm thinking, if the Vietnam Veterans Memorial Wall and veterans in general, do not meet their donation criteria, then something is really wrong at this TARGET store. We were not asking for thousands of dollars, not even hundreds, just a small sponsorship for a memorial remembrance. As a follow-up, I, E-mailed the TARGET U.S. Corporate Headquarters and their response was the same... That's their national policy!!! Then I looked into the company further.. They will not allow the Marines to collect for 'Toys for Tots'at any of their stores. And during the recent Iraq deployment,they would not allow families of employees who were called up for active duty to continue their insurance coverage while they were on military service.. Then as I dig further, TARGET is a French-owned corporation. Now, I'm thinking again.. If TARGET cannot support American (or Canadian) Veterans, then why should my family and I support their stores by spending our hard earned American (or Canadian) dollars in their stores??? And, have their profits sent to France . Without the American (and Canadian) Vets, where would France be today? 'They, most likely would be speaking German and trading in Deutsch Marks' Sincerely, Dick Forrey Veterans Helping Veterans Please send this on to everyone you know to let Target know we don't need them either ! | |
| D Morrow | 2/4/11 |
| I recieved a set of sheets as a gift however they were Queen and I needed full size. When I returned them I thought it would be an even exchange HOWEVER the clerk scaned the sheets and gave me a gift card for $16.01 (the sheets cost $43.00) when I guestioned her she said that is thier policy without a recie. Target doesn't even carry a sheet setr for $16.00. I then called the corporate office and AGAIN was told that is are policy we do not do an even exchange without a reciet. I have shopped and returned things to many stores in my life and this was the dumbest policy I had ever heard in my life. Needless to say I won't shop nor will I reccommend Target EVER!! Not to mention the sales people as well as the corporate office were very rude about it. Use to Love shopping Target never again!!!!! | |
| D Avery | 2/4/11 |
| Your return policy sucks! you get less than half of what the cost is without a reciet--I only wanted a even exchange! That didn't happen! NEVER shopping Target again! | |
| Bob | 2/4/11 |
| ALL I have to say is your return policy is like nonething I've ever heard of No reciet (a gift) and I only got a 1/4 of the original value in a gift card!! SO long to Target! Employees were rude as well as corporate offices when I called! Idiots that's who works at Target! | |
| Lisa Motts | 2/4/11 |
| Poor service was bad enough but the cashier did not give me a reciet when I ask her to put it in the bag and when I tried to do an even exchange I was told I couldn't. They give you a gift card not worth even 1/2 what you paid! Too many other stores around to deal with Target's bull! | |
| | 2/6/11 |
| I purchase a HD tv from target store on 2/3/2011, when i got home and set the tv up it didn not work and it had scratches on the screen and on the sides.I then put the tv back in the box it was purchased in and returned it imediately,when i got to the store the clerk scanned the box and then scanned the tv, would you believe the tv had a different serial# from the box.To my surprise target's manager refused to change the tv and start talking about they have to follow policys and gave me a number to call coporate. I call that coporate office and they didn't do a damm thing for me. Then they refered me to the manufactor to get the tv fix.I am so upset with this kind of service from targets they got a hard working $366.00 from me because i'm stuck with a tv that dosn't work.I also paying the price for a filty rotten thief,because somebody knows something about that tv.T promse never to shop at Targets again. | |
| Carmine | 2/7/11 |
| Target has to be the worst store to shop at and the Corporate office is even worse. They keep you on hold for so long I think they want you to hang up not to hear your problem. I tried to return 2 items with receipts at a different Target store which it was bought at. One item was $39.99 the not so compentent manager and customer service rep. wanted to give me $13.00 back. Mind you I had a receipt. Guess what I told them. Then I had another item for $14.99 with another receipt and this other moron wanted to give me $10.00. Both items were only purchased 4 days after returning. I can see why WalMart is King!! | |
| Christian Keller' McDonald | 2/8/11 |
| CORPORATE OFFICERS, I implore you to recognize Mary, the store manager at store #1546 in East Point Marketplace, Atlanta. I travel for a living. My flight arrived in ATL at 8pm. The airlines had lost my baggage and I had a morning meeting. I asked my driver to take me to Target and pick me up in an hour. My driver NEVER CAME BACK! It was closing time! I was in a city, I knew no one, my cell battery was dying (charger was in suitcase), Hilton was not answering the phone. I was scared to death! Mary saved the day! She called a alternate cab company. Stood with me inside the store and assured me that she would not leave without me. Without Mary, I would have been frantic, with her help my loyality to Target and faith in mankind is at an all time high. PLEASE RECOGNIZE MARY!! She is an angel! Warm Regards- Christian McDonald Orlando, Fl 407-367-9348 | |
| I won't be shopping this ANTI AMERICAN STORE !!! | 2/9/11 |
| Wasn't it last Christmas that Target refused to let the Salvation Army ring their bells in front of their Stores? Dick Forrey of the Vietnam Veterans Association wrote: “Recently we asked the local TARGET store to be a proud sponsor of the Vietnam Veterans Memorial Wall during our spring recognition event. We received the following reply from the local TARGET management: 'Veterans do not meet our area of giving. We only donate to the arts, social action groups,gay & lesbian causes, and education.” So I'm thinking, if the Vietnam Veterans Memorial Wall and veterans in general, do not meet their donation criteria, then something is really wrong at this TARGET store. We were not asking for thousands of dollars, not even hundreds, just a small sponsorship for a memorial remembrance. As a follow-up, I E-mailed the TARGET U.S. .. Corporate Headquarters and their response was the same. That's their national policy. Then I looked into the company further. They will not allow the Marines to collect for 'Toys for Tots' at any of their stores.. And during the recent Iraq deployment, they would not allow families of employees who were called up for active duty to continue their insurance coverage while they were on military service.. Then as I dig further, TARGET is a French-owned corporation. Now, I'm thinking again. If TARGET cannot support American Veterans, then why should my family and I support their stores by spending our hard-earned American dollars! And, have their profits sent to France .... Without the American Vets, where would France be today? 'They most likely would be speaking German and trading in Deutsch Marks' Sincerely, Dick Forrey Veterans Helping Veterans Please send this on to everyone you know to let Target know we don't need them either! | |
| Dr. Gerald Massimeioou | 2/9/11 |
| The Target store on Genes and Balboa would be great if it were not for the the fact that they only have one exit/entrance all the way at one end of a very l-O-O-N-N-G store. The super market part is all the way down at the other end. Many people choose not to walk that far and will not patronize it because of that and choose to use the more convenient adjacent markets. All they'd have to do is add an entrance/exit at the supermarket end and they'd see business boom. | |
| Ollie | 2/9/11 |
| I called in to Target's Brooklyn location at Gateway Plaza, off the Belt Parkway. Suffice it to say, it was an adventure. I simply was trying to see if Target carried conductive glue for soldering, so after getting through to the electronic department, the young lady who picked up the phone was quite unhelpful and offered to transfer me to the home improvement department. Then she hung up, and when I called back to tell her what she had just done, she laughed it off and instead blamed the home improvement department for not picking up the phone. She then asked me to call back again so I could reach the operator, at which point I just asked her to transfer me to the operator. She said that she couldn't and that I had to call back to reach the operator, and I said I was surprised at the level of service and might consider contacting her superiors or the corporate office. She immediately responded that I should, and still didn't transfer me to the operator. So I called back again and went through the prompts to reach the Operator, who told me her name was Ciujiane. She was actually very helpful and immediately patched me through to the home improvement department, where I found out they didn't carry the product. I just find it hard to believe that the lady at the electronic department at around 7:30 pm on Feb 9, 2011 was unable to transfer me and I hope the company would look into this, and at the least make it easier for future customers and inquirers to get the timely help they need over the phone. | |
| T W | 1/30/11 |
| I would rate them below 1 on their sale/ return area. I purchased 3 ottmans @ 79.99 each on 1/12/11 and to day they are on sale @ 59.99. I took the receipt to my local Target Store in Orland Park Il and was told by 4 managers that the policy is 14 days on a sale item. I was told to go get them from my daughter and return them and then I could buy them back at the sale price. This is silly. I have the reciept. The policy should be at least 30 days. All everyone give is an 800 number to call and a too bad so sad. So basically if you buy something at Target, you had better want it at the price you pay today of forget it-- or be prepared to jump thru hoops to get any price adjustment. | |
| mary Rose Barry | 1/30/11 |
| I have been going to the target store in San Pedro, Ca since it opened a few years ago. I have not had to return anything since I have been going there. However, I purchased some hershey kisses recently. According to the description on the package, they were supposed to be milk chocolate with a raspberry filling. However, when I opened them up they were white chocolate with a filling of some sort. I didn't like them, so I took them back to Target to return them. The Target employee in customer service told me they couldn't return them, because I had opened the package. I asked how I'm supposed to know that they weren't right if I hadn't opened the package. He said it's a new policy of Target "If you open up the package you can't return it." I told him that it seems Target is having this problem. My boyfriend had purchased a "Dr. Zchivago" dvd for me for christmas. When we opened it up and were watching it, it skipped repeatedly. So he tried to return it He met with the same problem. "You opened it so you can't get your money back. You can only get a credit" My boyfriend was really mad, because He didn't want to get another dvd at Target if their dvds are so inferior to be skipping repeatedly. My solution to this problem is to not shop at Target. It makes me think Target must me near bankruptcy or something. I have called my family to let them know about my experience and I'm calling my friends. Wal Mart although I haven't returned anything there, I have a friend that says she didn't have a problem, so that is where I will shop | |
| marsha fitch | 1/31/11 |
| target on cobb parkway smyrna was horrible the workers were ghetto (leandra, lanadra ) something like that the management was worse without regard to thier employees actions one girl did atempt to help me out kaleena very nice i still will never visit again worse target seen since the beginning you would think it was a venture store. | |
| M. Keithley | 1/17/11 |
| I have been a Target customer for years. However, this is the first time that I have ordered something on-line, I will not make that mistake again. I was notified 3 weeks AFTER the item was due, that it would be delayed another 3 weeks. I called the number listed and got a service outside the U.S. that was supposed to help me. I was/am extremely disappointed. Unfortunately, this incident will effect by future purchases from Target. | |
| Keir Wright | 1/17/11 |
| I am highly disappointed in the human error that one of your employees put in the system for PS3 at $39.99. That is false advertisement and everyone should have been honored the sales price at the time of purchase. That is considered FALSE ADVERTISEMENT, but instead of being the bigger people, you all could not even send ouut a courtesy email, with an apology or even some type of compensation. We just got off the phone with a Target customer service rep. who said we are now getting a damn controller, that is not what we ordered. our sales reciept states a console. Target should have more consideration for people who support them by shopping there on a regular basis. Your goal should be to keep current customers and gain new. Incidents like this without any concern or consideration reflects negatively on the Target corporation. How do you think our kids felt when we had to dissapoint them, with the news they would not be getting a PS3. Highly dissapointed, Keir | |
| Sharon Dee | 1/18/11 |
| I recently vistited a Target store in Bloomington, Minnesota. I went to a sales rack, and saw a sweater that I liked, and the price was $5.00, however, the sweater was not in my size, so I went to the next identical sweater on the same rack, and found it in my correct size. I purchased three of these sweaters in different colors, because I could not resist the price of $5.00. These were sweaters that I would only wear under another top, as they were very thin, and so, I would be using them as a Dickie. When I went through my receipts a few days later, I saw that I had paid $12.60 for each sweater. I called the store, and talked to "Dan" who was rude, and hung up on me, when I told him that this was a bait and switch tactic, to put one sweater on a rack at one price and then have the others at higher prices. He told me that I could return the sweaters, which I plan to do, but am prepared for more angst when I do this, as I do not have all of the tags any longer. Another customer service rep there, informed me that one sweater might have a slight difference, like a "size" or a "color", so they are allowed to do this...I still say it is "bait and switch" tactics. When I called the corporate offices, I spoke with a Jennifer (they cannot give a last name or an employee I.D. number), who wanted to argue with me about the fact that I was responsible for checking each sweater for the price, which I do agree, that I should have done this, after this experience and knowing how Target is sneaky about their pricing...however, I will not be going back to Target to give them another opportunity to swindle me. Jennifer put me on hold for an extended period of time, while she connected me to the supervisor, who I had requested when she started arguing with me, and eventually got tired of waiting and hung up, and called the other customer service number, where I spoke with a very pleasant, and curtious person named, Adam. When I told Adam that I felt that this was a bait and switch tactic, he told me that he had to refer me to a supervisor...who I had originally asked to be connected with, when I spoke with Jennifer...the supervisor was arrogant and rude, and again (his name was Derek) wanted to argue with me as to whether or not this was a bait and switch tactic. He gave me the address where I could file a mailed in complaint to Target, and at this point I am wondering if I should waste the stamp. I will not shop at Target any longer, and I don't shop at Walmart either, so it's back to K-Mart for my discount shopping...actually, I have not experienced any "discount" shopping at Target in a long time anyway. Target is a horrible place to shop, with horrible customer ("guest" ha ha ha) service. Done with it. | |
| Tania | 1/18/11 |
| The worst experience ever i want it to buy a dining table they told me they had it in another location I went there they told will call you back once we have any. time pass by never received a call when again waite almost three hours to delivery come to finally take my table again.... we mess up we don't have. Just horrible experience. | |
| V. Davis | 1/18/11 |
| Today on 1/18/2011, I returned 2 clothing items I received as a xmas gift. I had no receipt because it was a gift. I have been a long time shopper at Target and have never returned items before at your stores. So I just assumed I would get a debit card for the returned items. After several attempts with 2 managers telling me the same thing that the items are not in our system, but they were clearly your brands that you sell and the recipient (a family member) no doubt bought these items from Target. First assistant mgr DJ at the Mira Mesa Target in San Diego was matter of fact and not willing to budge continuing to tell me that the items are not in our system that they were probably purchased at discount--so she comes up with 3.00 for a blouse and a pull over Cherokee brand shirt--clearly that was a ridiculous price to set--explaining to me that they were probably purchased on clearance that was why they were not in the system to give a price. I told her that was unreasonable that these items were purchased for a lot more than 3.00--I then asked to speak with another manager that I was most certainly not satisfied by her 3.00 price and her attitude of unwillingness to give satisfactory customer svc experience (might help to train your employees on how the customer experience should be!!) So now I am getting nowhere with the second manager, stating: well those colors would not be able to sell at this store--HUH!! What a ridiculous comment--these items were purchased in December as a xmas gift at your store!! I settled with $3.00 because of the principle of it all other wise I would have left and given the items to Goodwill. CEO's listen up YOU REPRESENT TARGET should open your eyes to the way in which your staff treats the customer's that make your companies profits!! You should re-visit your return policy's and take the example of WALMART--they have the good sense of what a return policy should be and furthermore, and know how to manage a best practice business solution for their customers--take a look at WALMART's return policy--no wonder they are among the top 5 super stores on the Fortune 500 list!! YOU HAVE A LOT TO LEARN and you have lost my 20 years of business shopping at your stores!!! | |
| e. swanson | 1/19/11 |
| I WAS IN YOUR STORE ASK SALES ASSOCIATE TIME AFTER HE TOLD ME THEY WOULD BE CLOSING I THOUGHT HE STATED I HAD A FEW MORE MINUTES BEFORE CLOSING, THEN WHEN I STOPED TO TALK WITH SOME ASSOCIATES ON MY WAY OUT SOME SUPPOSE TO BE SUPERVISOR CARY-ANN CAME UP TO ME MORE LIKE I WAS A CRIMINAL THEN A CUSTOMER AND SAID YOU NEED TO LEAVE FOR SECURITY REASONS ITS 10:20 THEY CLOSE AT 10;00 I ALWAYS WAS TOLD YOU DON'T RUSH A CUSTOMER OUT OF YOUR STORE LIKE THAT IF YOU APPROACH THEM LIKE A CUSTOMER OR OFFER TO HELP THEN MORE THEN LIKELY THEY WILL LEAVE PLUS MOST STORES NEVER CHASE A CUSTOMER OUT IN 20MIN BECAUSE IN RETAIL IF THEY WERE SPENDING MONEY YOU WOULD CHASE THEM OUT????????????? SO WHAT UP WITH THIS BEHAVIOR PLUS SHE WANTS TO GIVE JUST HER FIRST NAME NO EMPLOYEE NUMBER OR ANYTHING IF YOU FEEL GOOD ABOUT YOUR BEHAVIOR THEN YOU GIVE INFO TO ME I FIND A LOT OF YOUR STORES ARE NOT CUSTOMER FRIENDLY BUT NOT SAYING ALL YOUR WORKERS ARE LIKE THIS BECAUSE I HAVE MEET SOME WONDERFUL ONES!!!!!!! THIS WAS AT THE EDMOND OKLAHOMA STORE A GREAT COMMUNITY BUT THIS BEHAVIOR NEEDS TO CHANGE!!!!! (STOP) BECAUSE IF I WAS DISABLE AND COULDN'T WALK FAST OR IN A MOTORIZED CART WOULD THEY TREAT THEM LIKE THAT????????????????? THEY NEED TO REALIZE THEY NEED THE CUSTOMERS ALL PEOPLE THEY DON'T NEED THEM TO MANY STORES OUT THERE IN PERSON AND ONLINE SO MR. CEO PLEASE ADDRESS THIS ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Tom krivitz | 1/20/11 |
| Target.com/itc posted Through Amazon.com brand new ps3 for 39.99. What a great deal! I purchased 8 of them, one for my family and some for gifts. I got confirmation emails saying thank you for your order, we will ship them to you as soon as they come in. 2 days later I receive emails saying that my orders are canceled because target made a mistake on their price. Now I get no ps3?? Come on target! Do I have to go back to shopping walmart? You had an advertised price.....hold up your end of the bargain! | |
| S.Dolphin | 1/21/11 |
| I just left the Target store located in Burlington NJ off rte 541 where I am an avid consumer. I shop there at least 3x a week but they've just lost a customer and my huge extended friends and NY family circles! I purchased a dance workout wii game late last night and popped it in today. It turned out to be nothing that I expected it to be on the poor side and so I visited the store to exchange it for something else. The sales associate,JENNIFER,had a huge wall up from the onset that screamed she had no intent to assist me in any way. SHe called for her team leader, Mary, who then called Mandy the manager on duty and all three of them blew me off within minutes. They said there are NO REFUNDS on games of any kind and I basically just have to eat the purchase though it was purchased within a 24hour window and I did have my receipt!! I cannot say how disappointed and upset I am moreso because I never expected to be chased away like that from a store that I've spent so much of my hard earned money in. I guess when it comes to $30 bucks, Target has zero customer care! I will suffer the loss and take my business to Walmart and such from here on out!!!! Thanks for the wake up call. | |
| jfinch | 1/24/11 |
| My family always shops at Target. In fact we go out of our way to shop at Target even though Wal-Mart is much closer. Last night my husband and I and our twin toddlers shopped there. Once we got to the car we realized a bag was missing. I immediately when back into the store (less than 5 minutes after making the purchase) to retrieve the bag and it was no where to be seen. None of the employees knew what I was talking about. After speaking with a manager they agreed to look over the servailance cameras and they would call me back. They called back a few hours later and said that the video was "inconclusive". When I asked what we could do about the situation, I was basically told I was $hit out of luck. There was only 4 items in the bag totally about $18 and they would not do anything about it. I will not shop at Target anymore, I will start going to Wal-Mart. | |
| | 1/25/11 |
| I thought I would take the survey which Target markets on their receipts today, to take a chance at winning a $5000 gift card. WHAT A MESS! Here is what Target is really doing - getting your email address so that they can have many, many other businesses contact you to try to get sales. My computer had at least 6 windows opened from different marketers. I shut the computer down. There's no way this little trick works people. When I logged on, suddently the amount of the gift card went down to $1000. Nice. And, for whoever Sharon is above, get over yourself - you sound like a Target 'plant' put on this board by Target themselves. Here's some info for you: TARGET, AS A CORPORATION HAS A PUBLIC RESPONSIBILITY TO DO BUSINESS IN AN OPEN-HANDED MANNER. You say it's not the public's business to tell corporations what to do? You're kidding, right? WHO THE HELL DO YOU THINK THEY SHOULD BE RESPONSIBLE TO? WE GO THERE AND USE OUR MONEY - WE BUY THEIR PRODUCTS! WITHOUT THEIR CUSTOMERS, DO YOU THINK THEY'D EVEN HAVE A BUSINESS? Sharon, you have a right to your opinion, but so do the rest of us. HOW MUCH DID THEY PAY YOU FOR THAT SUBMISSION? Probably nothing - which is worse - you just don't know your elbow from a hole in the ground. | |
| disgusted | 1/2/11 |
| I went to the Target store on Hylan Drive, Henrietta, NY and went to the ladies room. There was a piece of human waste on the floor and someone stepped in it and walked to the sink and out the door. The store is a mess and has the cheapest clothes I have ever seen. I will never ever go to a Target store again! I am telling everyone I know not to because of the crap (literally) that was in the bathroom. | |
| A Cummings | 1/5/11 |
| To Whom it May Concern: On 1/311 I was shopping at your Little Rock West Target Pharmacy and I had two prescriptions filled. I would like to share my experience. I think is ridiculous that I spent $90.98 for two prescriptions at Target that I could have gotten down the street at Wal-Mart for $50.24. I did not know Target price matched because they do not advertise this fact. In fact when I called the guest relations line I was told by someone named Troy that they did not. I asked to speak to his supervisor and someone by the name of Mary informed me that they DO price match on prescriptions as long as it is not through a discount card or anything like that. I called and spoke with the Pharmacy Manager Paul and he refused to refund the money because "I should have asked for the price match at the time of purchase." Had I known, I would have because it would have saved me $40.04! I told him that they did not have a sign advertising that they price matched and he just ignored me. This was the Pharmacy Manager! So I called the store and asked to speak to the store manager. I was transferred to Kimberly who is a Hard Line Executive Team LEAD and she said that what that pharmacy manager said stood but offered to give me the number to corporate. I then called corporate and spoke to a guest relations person named Kay who put me on hold several times to research the issue. After much time they decided that the pharmacy manager had the final say. I think that is ridiculous. Times are hard enough on people without you ripping them off. You should have a "We price match Guarantee" because people do not know and your employees could care less. I will tell you one thing, you lost a customer today and hopefully after relaying my tale to my facebook friends you lose a lot more. My $91 may not mean much to you but if several people stop using your pharmacy, I bet it adds up. | |
| D onna - Clifton Park, NY | 1/6/11 |
| I am through with the Target store in Clifton Park, NY. The return policy is rediculous. I purchased am item as a Christmas gift and again the receipt was not in the bag. I did find the purchase on my credit card but that was not good enough. I was told I could not return this item (over $80.00) because the store limit was $70 per year and I did not have the receipt. I never had returned anything to Target so I did not have an ongoing return amount. How can anyone shop at a store with such poor customer service? That was the straw that broke the camels back. I am through with Target and definately tell everyone I know not to shop at a Target store because of the return policy. Nothing was wrong with my item, it was not useful to the person who received it. | |
| B. Erdmann | 1/11/11 |
| Anyone who threatens they will no longer shop at Target because of alleged political stances or support...is an idiot. Get serious people!! Target is a wonderful Company and provides Thousands of jobs to people that are Republican & Democrat. Do your whining somewhere else! | |
| Jaclyn | 12/31/10 |
| Target "was" one of my favorite stores...I spend a lot of money there but this newest event has totally peeved me. I bought rainboots at target for a Christmas gift. Yes, 3 months in advance because when someone says they want something I buy it asap. So needless to say they are too big and I believe mis-sized and they dont fit. Now Im stuck with them, don't know anyone that wears this size and even though they are still available on-line, they wont let me exchange or get store credit. A lot of stores with extend their return policy for Christmas purchases! They are still in box, still have tags, and I have the receipt. Besides the fact that the return cashier was rude, I could barely understand the C.S. rep. on the help line...Im stuck with these boots and now have to buy the person I intended them for a new pair. Thanks Target for taking care of your used to be faithful customer!! | |
| J. | 12/31/10 |
| BUYER BEWARE---We received a Wii as a Christmas gift. When we opened it we noticed that one of the game discs was missing so we immediately packaged it back up to return with our gift receipt. Well once I made it to customer service I explained why I wanted to exchange the Wii. The customer service person opened the package even even further and noticed that there was also an old Wii inside. So obviously the gift we received was a repackaged return that was not fully inspected upon return. The first thing the clerk says is this an older Wii , it's dirty, I need to call the manager to see if we can take this as a return. There was no apology for the fact that a used machine was sold but it felt more like they thought I may be trying to return this for a new machine. Once the manager arrived my hopes for exchange went nowhere fast. The short of it is he (Grad Griffiths) said my store is not going to take the loss. I was told every store has it's own policy. Then he called me argumentive,rude because I pointed out how Target is million dollar corporation and they are going to make the customer pay for the loss/ shrinkage?? I pointed out how are you to know what is in the package when you purchase it --not until you ge tit home will you know, in our case when we opened the gift. Brad told me the customer can open the package at the check out after purchase for inspection--what is this a fast food drive thru??? Now the givers will try to return the gift at the store where it was purchase over a 100 miles away from us. I'm not optimistc. TARGET chose a loss of 1000's of dollars from for the $200 loss they are passing on to my family. I WILL NEVER SHOP THERE AGAIN AND WILL SPREAD MY STORY TO ENCOURAGE OTHERS NOT EITHER. | |
| Christopher Garcia | 1/1/11 |
| I was recently went into the Salinas Ca Target Store, hoping the store could help me with a problem. My mother bought my daughter a notebook over the holidays, an Acer Notebook, thinking Target values its customers I was thinking they would be willing to exchange the notebook for one without any defects. Since I have always taken items to target without any problems when its gifts given over the holidays. But because my mother didn't include the receipt with the gift, Store Manager Bhuvik Patel said they couldn't exchange it. That I should call the manufacture, which makes prefect sense if my mother bought the Acer Notebook from the Acer. But she didn't the transaction was done through Target. Which in my mind they should handle the problem big or small if they value there customers and Value the might dollar we bring to them and there share holders. I could understand the whole receipt deal if I was asking for cash without any receipt. But that's not the case I was asking for the same item at the same price, nothing other then what my mother bought my daughter. But one that works, so what's the problem here? I believe Target doesn't value there customers but instead trains there employees very well in giving you the run around. And to top it off I thinking I going to deal with someone in America to help me with my issue but instead all customer service is, is cheap service sent over seas, I went from talking to one of the customer service employee just to be hung up on by the employees own boss who manages the customer service. Once I get the original receipt from my Mother to handle this, I will never take my business to Target again. And anyone I know or those who I do business with I will recommend to them not to shop with Target based on my experience with the store and there corporate phone number the store manager gave me. | |
| L. Abbot | 12/28/10 |
| Bad return policy! As a Christmas gift I received a "Target brand shirt" , it was to small so I went to make an even exhanged ( so I thought ). Sense I did not have the receipt the sales clerk to me that I could exchange it, but it would cost me $4.23 to do so. She said it was because the shirt was at full price when it was purchased but now it was on sale and I would need to pay the difference!!??? Talk about crazy ! This is plain criminal! So now I am stuck with a shirt that does not fit... So, I made calls to Corporate to no avail. This has not been the first time I have had trouble with Target, but now this tops it all and I will NOT shop at Target ever again.. and I plan to tell my family and friends to do the same... I mean, what is this company thinking? certainly not the customer. I will continue to shop at Kohls, K-mart, Marshalls ect.. they all have normal return policys. | |
| rlopez | 12/28/10 |
| I went into Target today in Watertown, NY Store #2253 so my boys could use their gift cards they received for the holidays. It was Sunday about 4:45 and they wanted something to snack on. I went over to the food counter and ordered some chicken tenders. The employee there was very rude in stating "it takes 15 minutes!". I said it was fine that I would wait and preceded to ask for nachos. She said, "we don't have any nachos.", so I asked for a cheese pretezel and she said again, "no cheese pretzels." I looked at the hot dogs but they looked like they'd been there way to long, so I asked if I could get a pizza and guess what? She said "we don't have any pizza either.". By now I was noticing she was like getting upset at me and I said Do you have anything? She just like rolled her eyes. I was so disappointed and just walked away. While walking away, I saw the soda fountain area was dirty and strewn with napkins, straws, spills, etc. When I came back to pick up my tenders, they were tiny and kind of hard. I asked for take out box and she didn't have a take out box either and like pushed them toward me in a bad mood. I had never had service like this there or anywhere else, its ridiculous. To top it off, I went to buy a Hello Kitty toaster that was on the shelf for $9.99, but at the register rang up $19.99. The employee did not even bother to check and said I could not get it for $9.99. Well, bye bye Target and hello any other store, but Target. This used to be a clean, and friendly store, but not any more. | |
| D Boudreau | 12/26/10 |
| Very upset that the ipod I ordered was returned back to target as the problem was it was shipped different method thank my other 5 packages. I am now being told that I can't get a replacement that I have to buy another one and pretty much won't get a refund for the other one if they don't return it. I had the same issue w/ Walmart.com and they sent me a replacement no problem at all and I didn't have to buy another and hope that I would be refunded.. | |
| Bill Ramdan | 12/21/10 |
| After ordering an item in November for a Christmas present I thought I had plenty of time to receive the order. Target had the item for $199 and free shipping. After waiting nearly a month and calling Target customer service 11 times (nearly 7 hours of accumulated phone time) I was told the only option was for them to cancel the order and reship the item with free 2 day shipping. OK..what else can I do? So they ship the item. Then I get the email showing the price was now $225! I call them again....and I'm told that they cannot honor the original price of $199 and that I have to pay the $225 if I want the item! WTF!!! Bait and Switch tactics of the worst order. I have contacted the attorneys general of my state as well as the better business bureau and will be contacting Target corporate offices as well. Target is really despicable for trying this crap and I for one will not stand for it. | |
| Rene Castillo | 12/21/10 |
| I would like to say my shopping experience was a nightmare I felt like a criminal after I left the store and talked to the corp office. All I wanted was to purchase some allergy meds Store clerk voided a ticket then somehow I get put on a restricted list and I banned from purchasing the item apparently made some list that prevents me from buying my meds from any pharmacy CVS Walgreen and Wal-Mart! The mistake wasn't mind but I have to suffer for 24 to 48 hours for me to come off this list according to the Corp office. Don't understand why I was treated like a criminal. I'm very unhappy with Target as a whole. I would have to recommend to the public to avoid the Target Pharmacy its a nightmare! If these were heart meds and I died then it would be a different story I guess. Now I know how it feels to be judged. VERY UNHAPPY EX-CUSTOMER!!!!!!!! | |
| John R. | 12/23/10 |
| Target.com is committing fraud by advertising items at discount prices, taking orders for items they do not even have in stock, and then cancelling your "sale" items under the category of "out of stock" or "pricing error". The goal here is that you will buy other items while you are online, and keep all the regular priced items. This practice seems to be increasing by many online retailers. I do almost all my holiday shopping online, and this has happened to me an unbelieveable 4 times this season. BEWARE OF TARGET.COM.......they will not assist you with any issues or disputes, and their Coporate Office will not assist either. I was just told that Target.com is a separate entity (under the same Corporate umbrella) and that only Target.com can resolve errors or disputes, which they won't. My warning to you.....Do your holiday shopping elsewhere! | |
| 4KAMAAUSTINOHIO | 12/21/10 |
| I have ordered items from several different websites and am very dissappointed in the behavior and actions of target One Dec. 17, 2010 I ordered Christmas Items from Target.com. First they overcharged my account 209.49 on the eve of Christmas and stated that it was my banks responisblity to correct their mistake.Called TARGET.COM CS which is in Menilla and India and no one understood what I was talking aobut.Called coperate office in the United States and spoke to TRoy and Cluadia who stated that they do not handle on-line services and told me they had nothing to do with it and could not help me and hung up on me!!!THIS IS A MESS AND I AM CLOSING MY TARGET CARD AND WILL NOT SHOP AT ANY TARGET STORE!!!I AM STICKING WITH WALMART!! | |
| la | 12/19/10 |
| Target Corporation needs to stop their COPYRIGHT INFRINGEMENT AND GET THEIR OWN DESIGNS. A little change does make it yours TARGET. You are stealing other peoples hard work. You've done it in the past to several designers. If your customers only knew the real facts, where you get your designer ideas they would be in shock..... | |
| P. Ellington | 12/18/10 |
| Went to purchase a camera. They were out, but Target 3 miles away had one; however, when we got there it was 20 dollars more that at the original Target. They would not match their own price. We went to Walmart and bought the camera. They match any lower price. | |
| BeKKa | 12/17/10 |
| I got a Target gift card, I do not shop at Target because they are over priced and a 45 minute commute from me, so I bought a bunch of junk and looked up their return policy and in it, it states you may return the merchandise for your money back or put it back on your gift card. So I contact Target and they give me a huge attitude about it and state 3 times they don't own their site, it is owned by Amazon.com.. That is not why I am calling, it states in your policy I can get my money back or go back on my gift card, The manager of the store I went to was Megan and I called corporate and the guy I spoke to was Roger. Useless people and store. I did report it to the BBB and something will be done. | |
| C. Yancey | 12/16/10 |
| My wife went to our local Target store (Hendersonville, TN) to finish up some Christmas shopping for our grandson December 16, 2010. She only had about $250 worth of items when she went to check out. She gave the cashier a check and was then informed that they could not take it. My wife asked to speak to the Manager to find out why our money was no good here. The only person available for her to speak with was the floor manager who appeared to be about 18 years old. She then called the bank who in turn called Target to inform them that there were more then adequate funds in the account to cover the merchandise. Target could not / would not give any explanation as to why they would not accept her check other then "their system sometimes will not take a check." I probably wouldn't be so angry if it had been me but I was at work and my wife, who is legally blind, had to make special arrangements to get to the store. Our banker, who knows our situation, did offer to bring my wife cash to buy the merchandise but my wife was not going to have that. She blessed the floor manager out, called her ride and left the merchandise for the stock people to put back up. Needless to say, we will never shop at a Target store anywhere again and I can only hope that this review will help deter others from patronizing this incompetent non customer oriented chain. It should be quite apparent based on our and the hundreds of other negative feedback that Target in not customer oriented and there are too many other options out there. | |
| ANTHONY JAMES | 12/15/10 |
| In reference to order # 602-5993163-3756238. On Dec. 2, 2010 I Ordered a 1/2 Carat Diamond Stud Earrings in 14K Yellow Gold on target.com for my wife for Christmas. My estimate shipping dilvery was between Dec 9-15. On Dec. 9th Target.com emailed me stating that my order got delaid. I called customer service, which is in Jamaica, who could not advise me why my order delaid. They gave me a next estimate shipping dilvery between Dec. 15-21. At that time it seems ok because I knew I would get it before Christmas. on Dec. 15 I got another email from Target.com advising me that my order got delaid again for the 2nd time. I then called customer service again, which is in Jamaica, who still could not give me a reason for the delaid. After I got off the phone with customer service I started panicing now because at this point i'm thinking I won't have the present for my wife Christmas. I called back customer service at this point so very desperate for some answers. The gentleman from customer service advised me that the item that I ordered is NOT availabe in stock. The website did NOT have the item out of sock. At this point Target.com ran my credit card at the time the order was placed. I asked for the cooperate office phone number and I was placed on hold for approximately 25 min. I finally hang up and went online to find the cooperate office phone number. At the time when I called the cooperate office they were closed. I will calling them at a early time on 12/16/2010 to see whats going on with my wife present and its 1 1/2 week left before Christmas. Can I please get some help. | |
| Sdoke | 12/2/10 |
| I went into Target (Carrollton, Ga.) on Nov.2nd to buy videos games for Christmas presents. They guy, YES I do know his name asked me about doing an app. for a credit card, I would be getting a reduction of 5 percent off that and future purchase when using the card. I told my son that I would take him to finish up for his friends as soon as my card came in. I called today, was told that it had been sent to the wrong house # that they could not accept a change of address by phone...!?! Also that I could mail in a change of address but the card wouldn't be here before Christmas. So how's that for no customer service I had the call transferred to a stuporvisor. (yes, I know I mis-spelled) Was told the same thing. My reply to them is/was that they filled out the application, not ME and they have my email address as well, so this is their error NOT MINE! Target lacks the initiative to try to put themselves in the customers shoes or fix problems THEY make,I need them a lot less than they need me. I took the address to send in my balance but no change of address, KEEP THE Card!!! | |
| Michele Tierney | 12/3/10 |
| My Rating 0 Stars I was shopping today at the Target in Lanesboro MA. The Cashier would not take my Target card and said that my Credit Card was no longer accepted at Target and that they would not issue me a new card. The manager stated that I didn't use my card enough to warrant a new card. My husband and I have shopped at Target for years and usually pay cash or with a check. Apparently Corporate Target punishes people for paying cash or your bills on time. BAD Business Target... really bad business! We have two teenagers and shop at Target every fall for school clothes, for every Holiday and for Birthdays. Yet suddenly I am no longer considered a "valued customer." So I will take my cash and all of my Business elsewhere and you know where you can stick your T A R G E T. | |
| Mary Medrano | 12/3/10 |
| Very upset with Target Stores. They advertised on the cover of their circular a 26" VIZIO LED TV on Sunday 11/28/10 and none of their stores ever had them in stock. They say to call everyday to see if they have come in and all your doing is wasting your time. I have dealt with quite a few stores and all are just leading you to nothing. I finally called the corporate office and they too just want to string you along. They have no intentions of getting this tv in by the end of the advertised week, and they won't give a rain check either. The ad states quantities limited no rain checks, but they never had any in the stores to begin with. I think Target should get repremanded for false advertisment and answer to why this happened and take care of their customers with a rain check. | |
| Ralph Briggs | 12/3/10 |
| I went to purchase (2) accoustic guitars First Act 3610 at Maryville Tn. store at which time they were 1/2 price 34.99 no store in knoxville tn had any stock but this item was in flyer, is this false advertising to get people in the store or did santa forget to stop in Knoxville Tn. | |
| carole andersen | 12/4/10 |
| love target--they have the best employees and great prices!! | |
| K. Smith | 12/7/10 |
| Yesterday I had an experience worthy of comedy writing by Tina Fey. I stopped by Target in San Mateo, CA because I was shopping for an office chair and they're next door to Staples. Target had advertised office chairs on sale. The chairs were affixed (bolted?) atop a tall shelf. I spoke to 2 clerks that offered to pull a boxed chair. I said that I couldn't buy a chair if I couldn't SIT in it - heck, I couldn't even touch it! This sales prevention program gets even better. When I asked why I couldn't try out a chair that I would be sitting in 10 hours a day for years, I was told that since the store assembled the chair, if something happened when I sat in the chair, they would be liable! So the chairs are that shoddy??!! (By the way, I'm not obese or even overweight). Now, if they had told me that the store didn't want their customers' bratty kids jumping up and down on them and cracking their skulls, that at least would have been more believable! I told the clerks to tell the manager and they said management didn't care and that I should call an 800 number. Here's the deal, Target: I know you don't care what I think, but I'm a regular shopper and I spend an lot annually with you. I walked out of the store not buying anything feeling quite steamed and disrespected. Once before when I was offended by Target I deliberately didn't shop there for YEARS. I'll probably go back for small items, but I'll tell all my friends about this and am deciding whether to go on Facebook and Twitter. Needless to say, I'll never buy ANY chair in there! | |
| Lisa Unhappy | 12/7/10 |
| Horrible just horrible..is there a reason why someone decided to make the checkout registers so BIG that the customers in line behind the person being waited on can see that persons personal information as their address and phone numbers and etc..I could not believe how much information is displayed on screen so that everyone in that checkout line can see it..where is the privacy in this day and age I would think that target would protect us when we shop the stores..I am so disgusted by these registers..I cant believe that someone standing behind me can follow me home or still my identity just bc I went in Target to buy something...I hope 2011 they come together and protect while we are shopping until then I will not shop their so my identity can be stolen.. | |
| K. Smith | 12/11/10 |
| I would like to know why the comments I made this past week about my Target experience were not published on this site. Nothing was said in bad taste or with vulgar language - just reporting a bad experience that really should help Target improve . . . | |
| Courtney | 12/13/10 |
| I have so much better customer service at Walmart and that is sad. I am tired of getting something on clearance and then going up to the check out only to be told that the clearance sticker is wrong and the merchandise is more expensive. This occured to me again today. The manager at the target on wesport road in Louisville Ky. in St. Mathews told me that the item is accually full price. I responded, well every single one on the clearance rack is this price! He responded that a customer much have done it. I put back $85 worth of goods and swore I am done with target. They were rude about this whole thing, like they do not care about loosing another customer. Oh well, hello walmart | |
| Dottie | 12/10/10 |
| A woman named Debbie was extremely rude to me. I was looking for something and she was walking down the aisle and I said "Excuse Me - Maam" and she kept walking. I said "Excuse Me - Maam" again and she answer "Yes" without even turning around to look at me. She very rudely answered me. I asked where a certain thing was and again, she didn't even turn around - she just waved her left hand and said - "it's in aisle" 34. Well, the aisles were not marked well. So, as a result of that and her extreme rudeness, I asked her her name. She threw up her arm again without looking at me and said "My name's Debbie". I went to the service desk and demanded to see a Manager and by this time, I was livid! I tried to be nice at first with this Debbie, but it did not work. I told the Manager what had happened - he said it would be dealt with - and then I asked him to show me where the item was that I needed. He walked back with me to show me, however, I did not see him go to Debbie at all, so I'm not certain if that was taken care of. You can be sure that I will not be back in a Target if they put up with this type of rudeness! I get my prescriptions there and you can rest assured that I will pull them out of Target also. I have worked in retail before and I can tell you that I would have been fired on the spot if I treated a paying customer like she did and I can't help but think that I am not the only one she has treated like this. If this is the case - why is she still there? She has made me that I will NEVER NEVER go into a Target again! The woman would not even give me the courtesy to turn around and look at me. I will be writing a letter to Management at Target! This is a store in Arlington, Texas | |
| Nana | 12/9/10 |
| I purchased a Gingerbread Train Kit From the Target Store in Auburn Hills Michigan. The kit says it contains everything you need:16 cookies pieces,building tray, pre-made frosting white & green, and 5 different kinds of candy. They shorted me some of the candy to decorate the train with so I had to purchase more candy on top of the 9.99 I already paid. So I could build this with my grandchild. The box says it was a product of Target and so when I called about it, they blame the manufacture so it's not their problem, but won't tell you who the manufacture is. So be aware that target excepts no responsiblity for there products. I will not purchase Target product again! | |
| LESLIE RANDALL RIVAS | 12/6/10 |
| I WAS IN THE STONE YESTERDAY IN THE BRONX,NY AND I MADE $256.00 PURCHASE AND BECAUSE OF THE CHECK BEING OVER WHAT EVER AMOUNT IT WAS OVER IT WAS DECLINED FOR NO REASON. I HAS NEVER WRITTEN ANY BAD CHECK AND I HAD MORE THEN ENOUGH MONEY IN MY ACCOUNT TO COVER THIS AMOUNT. SO I WAS GIVEN A # TO CALL AND I DID THEY COUNLDN'T TELL ME ANYTHING INREGARDS AS TO WHY MY CHECK WASN'T HONERED. I THEN CALLED THE HEADQUARTERS FOR SOME ANSWERS AND GET THE RUN AROUND ASWELL. CAN SOMEONE HELP ME TO GET IN CONTACT WITH SOMEONE THERE HOW WOULD HEAR ME. | |
| Jawana Root | 12/6/10 |
| Target has the WORST customer service of any store I have EVER shopped at! On Black Friday I ordered 2 Garmin Nuvi 1450LMT GPS units on Target.com. A whole week later on 12/3/10, I received an email that stated that the "item was not as described" so they were canceling my order. They gave me a code and said I could purchase ONE unit at the discounted rate.I called customer service and spoke to about 8 different people who could NEVER help me. They said that they have a shortage of the item and want to make sure everyone gets one. That's a flat out LIE because they are still selling the exact same unit right this very minute and it's still in stock. My original order was for 2 units and I want 2 units. It's ridiculous that they train their customer service reps to repeat the same lines of BS over and over and over instead of actually listening to the customer and trying to GIVE CUSTOMER SERVICE. I even called the coporate office and got the exact same response. I will NEVER shop at Target again. I don't care how good of a price they have on the item or whatever. I hope Target knows that without customers, it will go out of business. They need to learn how to treat their customers better!!! | |
| Nina | 12/6/10 |
| I went to the Oviedo, FL Target the day after Thanksgiving and purchased some of their door buster flannel sheets. I opened them up today because we are having a freeze tonight (in Florida). These brand new sheets have what looks like mildew stains on them from top to bottom. You could not see it through the packaging. They were obviously stored in a moist place before shipping. And, then Target decided to unload them the day after Thanksgiving. You cannot speak to any management type person when you call the corporate office in Minneapolis. Instead, they force you to speak to a call center where you get customer no-service. I also have a pair of infant shoes from Target that were defective. They were stitched improperly, and a defective piece of leather was used. Target will not do anything about it, because it is over 90 days, and they don't back up their merchandise, even their own brands. (The shoes are a Target brand.) | |
| NIna | 12/6/10 |
| The nutcases who write stuff about how they don't like Target's conservative politics just don't get it. You will have even less American jobs at Target, WalMart, and everywhere else if you do not lower corporate taxes, lower government spending, lower our national debt, rein in some of the ridiculous demands of unions, keep the cost of employer based health insurance reasonable with market driven solutions, etc. These people need to get an education. We have one of the highest corporate tax rates in the world. If you don't want to talk to customer service in India and you want to buy stuff that is Made in America, then stop voting for tax and spend politicians. And, China owns us lock, stock and barrel, financially. If you don't like that, then stop voting in politicians who will spend us in to oblivion and make us a third world country. You people need to stop complaining about Target's politics and go take an economics class instead. | |
| carol lacert | 12/6/10 |
I am done trying to order on line. I have spent over 2 hours trying to track down an order after I received a dvd for a person who lived in CA. So I don't have my order and neither does she. I am so frustrated that I am not shopping at target again. And why can't they ship to military overseas? They screw up the order and then can't make it good so you can get it to your party in time. | |
| AN EXTEMELY UPSET CUSTOMER | 12/6/10 |
| CHESAPEAKE STORE-GREENBRIAR, CHESAPEAKE DEC 6, 2010 THE ABSOLUTE WORST CUSTOMER SERVICE *EVER* AT THE CUSTOMER SERVICE DESK. THE FOLKS THERE ARE "STUPID" AND TREAT YOU LIKE SCUM AND LAUGH AT YOU WHEN THEY OPENLY SCREW YOU IN PUBLIC. THEY ALSO HAVE NO REGARD FOR THE DISABLED! SHAME ON ALL OF YOU!!! | |
| KW | 12/6/10 |
| TARGET STORE IN PITTSBURGH MCNIGHT ROAD.HORRIBLE SERVICE.DID NOT HAVE ADVERTISED TV NOR PLAY STATION3 MOVE BUNDLE.THEY APPARENTLY DO NOT CARE ABOUT SALES.SALESMAN AT STORE TOLD ME TO GO TO BEST BUY NEXT DOOR.I DID AND SPENT $1200.00. I WILL NEVER GO TO TARGET AGAIN..............WENT THERE 12/04-2010 | |
| Bill K. | 12/2/10 |
| I find it interesting that this company is able to place items in a sales ad that they do not have in stock. During the week of 11/28/10, the Target ad showed a DSI for $113 (on sale). The DSI was never available at any locations in the area. When I questions an employee, he stated that corportation will do this at times to reduce stock. However, if they do not have any stock, one cannot have a raincheck and it is never made available. False advertising to get one in the store. | |
| denise arnold | 12/1/10 |
| On 11-25-10,I placed an order at target.com for an apple ipod for $199,to be shipped in 3-5 business days. I also called 2 friends to let them know about the sale. On 12-1,I Received an email,stating there was a delay & when I checked the pending order,it showed a shipment date jan 18-20 2011. I called guest services & got Crystal,who said they were updating the system & call back in 1 hour & CLICK-she hung up on me! I called my local Target in St Petersburg,FL & they had 5 in stock for $229.99,but said,even with proof,they could not honor .COM orders. I then called quest services AGAIN & spoke with Benjamin in the Phillipines,who said manangement in U.S. sent them an email saying ipod would be mailed by 12-24-10,but could not give me any time frame.In the mean time, 1 friend who received the same email stating a delay talked with a man, who cancelled her online order & re-issued it,& sent her an email with a 12-8-10 delivery confirmation.My other friend went on Black Friday & got it for $225 with a $30 gc.I called quest services a 3rd time & reached the Carribian -couldn;t understand a word this woman was saying,-not even her name.I called back a 4th TIME,& spoke with Lizette in the Phillipines,who assured me she would follow-up my account & send me an email when it was sent.When I ? her,she did not know when it might be,but felt like it would be by 12-24-10.So,I know no more then I did several hours ago & wonder how Target can live with themselves,with so many unemployed in the U.S.Tomorrow,I will shop other stores & cancel.Not only did Target,wait 6 days to send me a delayed shipping email,I spent hours trying to get some help and my friends,that I referred to Target are getting Ipods!..I am so done with Target,and I shop alot online. | |
| Jay Patt | 11/27/10 |
| I went to target around 10pm on 11/25/2010 and stood in line i had maybe 20 people at the most in front of me and my shopping buddy an hr before doors opened a large group of people began running towards the front of the door. By the time doors opened i had several people in front of me because i had been pushed and bullied to the side and when I got into the store my shopping buddy was able to get his hands on a tv only to have it taken away by a guy who claimed he saw it first and he literally held on to the tv and would not let go so to avoid a physical fight we did not continue to fight with him because they said more tvs were coming out, but the crowd was so out of control when they tried to bring out more they had to go back in and raffle off the remaining 25 tvs and I didn't get one even tho I was there early enough and I do believe I should get the tv for that price because I literally had one taken from me in front of an employee who did nothing but now its so much more involved I feel as if my life was put in danger as I was pushed around while people fought to get in and I only saw one security officer during this whole ordeal and there was no structure at all, and to make it even worse I saw a hispanic family with 3 tvs and because of the one per customer rule they had their child maybe 7 at the oldest pay for one of the tvs and the associate did nothing.This happened at the Oxnard, CA location on esplandale. Jay Patt pimpaqt@yahoo.com | |
| Janice Cook | 11/27/10 |
| On Black Friday Target advertisment a 40 Inch. Television for sale. We were informed by the clerks that one person could only buy one but there were many that had 2 in their cart. No clerk informed the customer they could have only one. We were inform that we could stand at the register and when someone went through with 2 that one would have to be put back and we could get it. I saw one cart go out with two in the cart. I think what happen they might have paid with different credit cards to make it look as sold by one person. While we were standing outside in the cold and rain two clerks came and ask if we were there to get a TV and size they were just checking. If they would have gave out tickets and only those that had the tickets could be able to but one and only one. Other stores like Wal Mart did that. | |
| Christie | 11/28/10 |
| Target outsources their customer service for their 1-800 numbers & (612). This is BS. Disclose your personal info (credit card #) on phone lines that are traveling all the way to India. Hello! Identity fraud. There are whole towns of people struggling in Flint, MI due to the automotive industry crash. Target wants American consumers money to feed Indias mouths. This sickens me. No longer a target customer will I be. I'm sure loads of Americans would love to have those outsourced jobs. Plus, consumers could communicate much easier with the phone reps. I now hate target! | |
| Lynda M Howard | 11/28/10 |
| I purchased chair covers from Target.com. They were not suitable and I decided to return them to my local Target store. I went through their ridiculous exercise of printing the "receipt" necessary for the in store return. Printed on this receipt was the last date that the item could be returned, November 29, 2010. When I attempted the return, I was informed that the return period had expired. The store personnel could not help me and I was directed to phone Customer Service. As it turns out, Customer Service is located in the Phillipines. The guy was incapable of logical thought and just kept repeating the same phrases over and over. I was relying on the date provided by Target.com, but they will not honor their own receipt. Very misleading, bordering on fraudulant. I have been a loyal customer for years, but now I WILL NOT BE GOING BACK! | |
| heather underwood | 11/30/10 |
| On Sunday, November 28th, I went to target to purchase a Nintendo DSI gaming system they had advertised. I was one of the first people in the store and went straight to electronics. I was suprised to find out that they did not even have one of the items in the store. Two other women had gone to purchase a television that were also advertised on the front page and they were also told they had none in the store. We spoke with Michael who appeared to be in management and were told they would not be getting the item in and we could try another store. My question is, Isn't this deceptive advertising and do I have any legal rights? . | |
| Mark Purser | 11/22/10 |
| I enjoy shopping and Target and I much perfer going there to Walmart. However, the Christmas ads are horrible. I immediately change the channel whenever I see that annoying woman's face and and hear her whine. | |
| Copp | 11/23/10 |
| I went in to the store to buy a crib and get a free changing table BEFORE black friday and thanksgiving. THis deal IS NOT a black friday deal! I went into the store to find that in the 5 near buy cities NOBODY had the free changing table, and DO NOT issue rain checks.(so you have an Store Ad and only offer half the deal, and no rain checks) Another issue, if they had the crib& changer they cant hold a BOUGHT item till my husband gets off work to pick it up, on the same day @ 2pm (WTH) Im pregnant and cant lift anything, and hubby has a truck. Seriously I have called many stores checking for BOTH ITEMS...The only store that has it is over and hour away 1 way. dont post an Ad if you dont have the product! highly annoyed...and not shopping target. Atleast walmart can hold, law-a-way or some kinda of customer service!Sad I have been seeing target going to hell lately :( another lost customer | |
| Debbie Ferguson | 11/24/10 |
| I just need to comment on the New ad for Target with the girl doing the Christmas and Black Friday ad. Oh My goodness give that girl a raise. She is great, I have to laugh each time I see her. Good Job Target! | |
| N. Kelsey | 11/24/10 |
| I called in to Corporate to let you know that the woman in the Black Friday Ads should represent Target all year round! She doesnt even have to show a product, all she has to do is stand in the camera doing her funny, hillarious antics and its enough to get point across. I will continue to shop at Target, but this season, you brought me in the door solely due to those commercials!!!! THEY ARE FUNNY!!!!! keep the spokeswoman! GREAT JOB!!!!!!!!!! | |
| Interpretive BIZ-Violet Kashewa-Women and Media Exploitations | 11/24/10 |
| Target Exploits Women in Media Advertisement! I am extremely offended with your 2010 Internet advertisements, "2-Day Pre-Sale" portrayal of the Caucasian female "dimwit" dressed in the fashion garb asociated to the domestic roles of women in the 1950's. This offensive and devaluing advertisement shows this woman as 'stupid' and 'clumsy', bumping into an invisible wall; and using holiday garland to 'polish and wipe' the video 'on' button for the video advertisement. Interpretive BIZ, a woman-owned media project with two weekly-professional oriented segments, has just aired a BlogTalkRadio feature topic on "women in media". One of our distinguished guests, "Women's Media Center" highlights offensive exploitation of women in advertising as well as the appalling statistics on sexism in media and industry disparity. I demand you pull this advertisement immediately. There is nothing amusing or product enticing about this advertisement campaign...except that if I buy from target I can also feel like I am a helpless, powerless woman who can't see in front of herself clearly, and in need of help to find my way around a store in my domestic holiday maid-service garb and my cleaning supplies cabinet. She is not half as intelligent, cunning, or fierce as the "Progressive Insurance" 'gal Flo'.. | |
| Patricia Reetz | 11/26/10 |
| In past years the Target ads on television were clever and entertaining. The background music and the dancer always caught my attention. I most always looked up from what I was doing and watched the ad. However this year's ad featuring a woman in a red jogging suit, running about the store or counting on her fingers, is one of the most annoying ads I have ever seen. Not only does my family mute it, we change the channel as quickly as possible, my friend also have commented on how annoying it is. Please bring back the soothing Christmas music and the clever dancers. | |
| | 11/26/10 |
| I got to Target last night around 8pm all bundled up and ready for black Friday shopping at 5am. We were close to the front with 27 people ahead of us. It seems everyone wanted the 40" Westinghouse TV for $298. I went with 6 differnet people of which 4 wanted a TV. When we got inside after being pushed around and almost trampled over we got our 4 TV's. 3 of us stood with the TV's while the other two went shopping for there own stuff and I went to look for another shopping cart to put my TV in. A few minuts later my friend called me and told me they took one of the TV's from them. They said there were 3 people with 4 TV's. My friend told them that I was around the corner looking for a cart and they literaly took it out of the cart and handed it over to a man who was crying about not getting one. When I spoke with the manager she was very rude and didn't care. She said this is just something that sometimes happens. Sorry but there's nothing I can do. SHe said is that all rushing me to hurry up and let her go. I am calling corporate on Monday to file a complain as well as other departments that I can file with. This isn't over yet! I want my TV that I rightfully had gotten. This happened in the Puente Hills, CA location. Valerie Rojas | |
| Phyllis Kendricks | 11/17/10 |
| I recently went to the Target in my home town of Cartersville, GA to purchase pictures I had printed. When I came out of the store, an employee was taking the motorized cart pusher out to the parking lot to gather the carts. My car was parked one space over from the cart return, with a van parked between my car and the cart return. This employee was just 2 or 3 steps behind me and saw me get in my car to leave. Just seconds later after looking over my shoulder to the left, then right and looking in my rearview mirror I began to back out, and backed into the motorized cart pusher the Target employee had parked behind my car. He was a young teenage boy, who obviously was not paying attention. He even admitted to me that he did not realize he had parked it a foot and a half over into my space. The report was filled out by both of us and sent to Sedgwick Claims Managment Services. This company handles claims for Target. They denied my claim by saying I backed into an immobile object that I should have been able to see out of my mirror. I am very upset that because of the Target employee's irresponsible actions, (he had to have heard me cranking my car as he parked the cart pusher behing me!) I have $543.00 worth of damage to my brand new 2010 car. This is a fraction of what I spend in a years time at Target. Very poor treatment to a very good customer! | |
| Geri | 11/11/10 |
| Yesterday 11/10/10, I shopped at Target for toys to put into our local TOYS FOR TOTS donation barrels. This is a charity put together by our local Marines and the toys go to local families in need. I looked for as many sale items so I could buy more! I found a wonderful art project kit and the price on the TARGET shelf label pre-printed and in yellow (like all the others)quoted $4.98. So I grabbed one and when I got to the register, the price rang up at $19.99. I questioned it and got the run around, so when no one responded to the cashier's reqeuest, I flagged down a "floor" person and took her to the area where I found it. When I proceeded to try to purchase a second item of the same, I was refused. No one backed the sale price on the second item. I told them "I think this is very cheap of TARGET since it is for the TOYS FOR TOTS donation barrel." NO LUCK... I left ticked off with my $35 worth of other items and the one item at $4.98. Just because of their lack of flexibility for less than $15 dollars, I will shop at Wal Mart or other stores from now on. In my opinion, this is not only poor marketing decisions, but a lack of compassion for our military who try to help families in need during holiday time. Good Bye Target... Hello Wal Mart. | |
| Geri V. | 11/11/10 |
| I called Target Corporate and they are just as selfish as the stores! There was NOTHING they would do regarding my issues from 11/10/10 that I previously posted on this site. Laura was supervisor in customer care and she has NOTHING to offer to cushion the frustration. So, again GOOD BYE TARGET and I am going to tell ALL of my friends and clients to stay away. Perhaps when they close their stores, someone will take over who knows more about customer service and customer care. This is very sad in this struggling economy. Geri from Carlsbad CA..neighbors of Oceanside CA where Target lives. | |
| Pat Blackwell | 11/5/10 |
| Target knows the real meaning of the season. And I am proud to shop in a store that is not afraid to put Merry Christmas signs up. I live in Murphy, Texas and have a new Target store across the street. I WIll be shopping there. | |
| Marilyn Crang | 11/5/10 |
| I went on-line to order a Big Wheel Bike for my grandson and to have it shipped. The ad said free shipping any item over $50. as the bike I was ordering was $69.99 I assumed it would be free shipping but when I put my order through it charged me $19.99 for shipping. I called a number and asked to speak with a supervisor. After 20 minutes of waiting I got to speak with someone who tells me this is not one of the 800,000 items that has free shipping. I ask him why is it listed that way on the ad for the bike and he said it is on the web site and that is how it is. I tell him this is miss-advertising and I would like to speak to someone in corporate. He gives me a telephone number which is an automated number the same as the one I had to contact his office. I am very disappointed in this kind of customer service from Target | |
| Melissa Ratliff | 10/28/10 |
| I love Target. If I want to go to target I have to drive an hour to Indianapolis or an hour to Ohio. I Live in Connersville, Indiana. We have a Walmart, 2 Dollar Generals, and a Family Dollar. Oh and also a JC Penny's. We had Kmart but they went out of business. I really feel that our community would benefit to having a Target in our town. The building where Kmart is still empty and would be a great location for Target. Our community is struggling and I think that Target would be a great asset to our community. I really hope you would consider bring Target to Connersville, Indiana. Thanks for your time. Melissa Ratliff | |
| Cindy Douglas | 10/31/10 |
| I'm not even sure where to start with my complaints with Target over the last week. The Target corporation seems to not be needing its customers anymore, and reading the reviews I believe I am not the only one that feels this way. My first encounter was that I went to use my "wonderful" Target red card and was denied, and after being humilated by the cashier like I was "some LOOSER" that couldn't pay. I left and phoned the card service. They had decreased my amount to $200 dollars because I hadn't used it for so long and it was my fault I didn't know this by looking at my statement. Well if I had not used it in so long I probably hadn't looked at my statement genious!. Thats OK I CUT UP THAT WONDERFUL REDCARD! I'll let the corporation let the people use it THAT CAN'T PAY YOU BACK, since I owe nothing on mine. The next visit I bought a cake when I got the cake home the frosting had ran off the cake, GREAT FOR MY PARTY THAT NIGHT. I called back and spoke to a gentleman (loose term) and he told me he never heard of such a thing! Yes I just made this up because in the 3 hours before this party I wanted to drive a half hour argue with you and end up making my own cake! When I returned to the store to return the cake I was told "Yeah, Mike who you could have just made that name up" Are you kidding me where do you get your employees--rudeness.com. Now today I changed my plans on a Sunday to get to the store when it opened because I was told last nite all halloween stuff would be on sale at 50% off. YOUR NEVER GOING TO BELIEVE IT, the manager had never heard of such a thing and didn't know who i spoke to so I showed on my phone calling Target number,he states no retail sells stuff at 50% off because its still considered the holiday. First of all Halloween it not a HOLIDAY, second of all if your operator does not know that how would I know that. TARGET IS NO LONGER MY STORE OF CHOICE AND OF COURSE I WOULD SAY BUYER BEWARE!!!! | |
| Colleen | 10/31/10 |
| I was the victim of a theft. They stole my wallet, before i could get everything cancelled, the person was able to run up multiple charges - one of them was near $700.00 in one single purchase at a Target store. This person DID NOT know my PIN number for my debit card, they used it as a charge card....and obviously was NOT asked for appropriate Identification at the time of check out. I think that Target does a very poor job in trying to control fraudulent purchases. My money will returned to me, but what is humorous is that Target will have to take the hit. If you allow persons to run registers in your company without following protocols, then that is what happens. | |
| Debra Lassaw | 11/1/10 |
| Hi - I just want to write in to tell you how pleased I have been with your pharmacy department, in particular, Stephanie Giuntoli, Pharma D., at your Target located at 21265 Biscayne Boulevard, Aventura, FL 33180. Stephanie is always helpful, courteou, very efficient and always has a smile on her face. Target is very fortunate tt have someone like Stephanie on their team. Sincerely, Debra Lassaw debralassaw@gmail.com | |
| Debbie Pyers | 10/29/10 |
| Last week my credit card number was used fraudulently overseas and so my card was cancelled and I had to use checks until I received my replacement card. I decided to do early Christmas shopping and spent two and a half hours yesterday at Target in Graceland in Columbus, Ohio and was pleased that I had accomplished soo much sooo early! When I went to check out, Target refused to accept my check despite the fact that I had plenty of identification. I even called my bank while I was there to make sure that I had plenty in my account to cover the check - that was not the problem, so the service desk had me talk to someone from 'target authorization' and I was told they would not accept my check because I did not have a check writing history with them. I explained that I always had used my credit card in the past several years. I was totally humiliated! I have shopped at Target for many years and never had a problem until now. I think they could have called the bank or put my check thru electronically or something. They can also check to see how much had been bought on my credit card in the past if they wanted but made no effort to do anything. Instead I was left standing there humiliated, and feeling like I was being treated as someone trying to pull some sort of scam - after wasting my entire morning! Not even an I'm sorry - we could put it on lay away for you - or we can hold it for you until you receive your new card - absolutely NOTHING!!!! I will not be shopping at Target anymore!! | |
| Beverly Tapia | 10/30/10 |
| I will never shop at the Target located at Hybla Valley. Alexandria, VA!!! Sweats were signed for $5.00 but when I got to the register it rang in at $6.49. I told the cashier it was signed at $5.00. She told another associate, they went to check, found the sign, and acted like we put the sign there!!!! Hello, I do not work there!! The associate said I guess I have to give it to you for that price, of course you do, it is the law!!! She was very rude to us!! I have been treated very poorly and I resent it!! I can't find an e-mail address for the corporate office either. Beverly Tapia | |
| Patricia Argentina | 10/24/10 |
| On October 11 ,2010 approximately 10.30 pm. I placed an order with Target.com online. I could not get on as I did not remember my password at which time I phoned Target.com I got a women on the phone who was very well spoken and stayed with me on the phone to assist me with placing my order. She then proceeded to go over my name address and order with that my order was placed on line. At the time my order was placed all information was correct. Then with in a few moments I received an e-mail stating my order, I then noticed the color of the shirt was wrong I immediately phoned Target.com about my order. The man who answered the phone asked my basic information of name address when I gave him my address he said “No “ I said Yes he said that’s not my address which I then proceeded to tell him I should know where I live.. I told him why I was calling and he told me an address at which I lived three years ago. I told him check my information that’s Not where my bill goes for a long time now then he gave me the last address I live. He also told me he did not know which address my order was going to. I asked how did I just place an order and the women that helped me with my order just gave me my CORRECT address and two minutes later every thing is WRONG. I then asked to cancel my order since it will be shipped to the wrong address and I won’t be getting it he then said he could NOT there was no option for canceling an order. Which I then asked to speak to a supervisor which I was then put on hold for 17 minutes. When the supervisor came on I asked him does he think this is good customer service to keep me on hold for so long and all he said was No I asked him how within 2 minutes of placing my order how was all my information wrong he had No answers other than to tell me that my order can Not be canceled. I said I want it OFF my card and will NOT be held re | |
| Kristi | 10/15/10 |
| I have stopped shopping at Wal-Mart due to their blatant purchase habits from overseas and their equally blatant attitude and agenda to destroy any small businesses that are unfortunate to be within a certain area from their stores. I was happy to shop at Target, believing they actually cared about America(ns). To my disappointment I found they do not even govern target.com; it is actually controlled by amazon.com. I was told they will be taking over the site in 2011. Now for the really disappointing part; the customer service for target.com is currently outsourced to Jamaica and the Phillipines. If you think it will be better when Target takes over,, think again. All their customer service is sent to India. When are Americans going to stop shopping at companies that take your US dollar and then ship your care overseas because it will put a few more dollars on the bottom line? This American will keep searching for companies that value not only our money, but our satisfaction and our jobs. Well, no matter how much you save on the bottom half of your P&L from sending my call overseas really wasn't worth what you will lose on the top half from my purchases. I want my hard earned money staying in the U.S. and I will shop at the small stores run by local people where I know at least the money I spend will go back into our economy, not India's. Before you spend your hard earned money, take a few minutes to find out where you will be sent when you call customer service, then make a decision on where you shop. Good-bye Target, see ya Wal-Mart; hello all the small business owners who actually value (and need) my patronage! | |
| paul brownlee | 10/1/10 |
| my wife and i bought chair covers from target on line. the ad says 2 to package. when they came there was only 1 in package. target would not do any thing about the problem. a manger said to sue target and hung up. i can see the problems that are writen above | |
| david | 9/29/10 |
| People need to get over themselves and learn to ne better customers first before they knock customer service. | |
| C Gonzalez | 9/24/10 |
| I have never seen such poor customer service for Target.com my package was sent to the wrong address and they give you such a run around about how they can't change it nor issue a refund. | |
| avery moore | 9/24/10 |
| i took my four year old daughter to your dept store on west 117th, cleveland, ohio, on tuesday sept 21 at around 1 p.m.. we were shoping for underclothes and there were two female employees who looked like they were stocking shelves. while i was looking for her size, one of the employees ( cheri thompson) which i had to find her name out from another employee that was near by. was using language that noboby should use in public, it caught my attention when my four year old was repeating exactly what she was saying. i was in shock. i ask her why does she use that language in a family oriented store for little children to hear, and she replied 'SHE IS NOT MY DAUGHTER", i was beside myself and stopped shopping and left your store. I have been a valued customer with target for five years, but now i am cancelling my target credit card and will shop at wal`mart if this problem is not resolved. i cannot send my child back to school because she keeps repeating these foul gestures and i am concedering seeking legal or media attention about this situation. | |
| Charo Abernathy | 4/10/10 |
| On Saturday, March 27, 2010 I went to Target store on Main St. Ventura looking to buy a LCD HD television. I found on the shelf the perfect one and it was priced at $549ish. The sales person told me they were out but he offered to call the other Target stores nearby to see if they had some in stock. He worked diligently on the phone and after a few minutes he said one of the stores in Oxnard had one. He put a reservation under my name and gave us the information to get there. He did an excellent job at customer service and I am thankful for his good attitude. When we arrived at the Target store in Oxnard (250 West Esplanade Drive,Oxnard, CA 93036), they had the TV we wanted and was under my name, however it was $200 more that the price at the first Target store. The TV was identical and the gentleman that helped us in Ventura had called a put a reservation to it. We asked to speak with the manager, since we were never told that the prices were different. She explained that the prices at each store are different and they do not match the prices at the other store. She never offered any kind of alternative option to help make the sale. I had a shopping cart full of accessories and merchandise that added to a sale of $800+. I was very dissappointed at the attitude and approach of the store manager and the fact that she couldn't offer any kind of alternative and was willing to let go of such a large sale that evening. I left the store and went to Fry's spending a good $1,200. I have been shopping in Target since I had financial independence because I loved the quality of Target's merchandise. But now I rather shop anywhere else. Someone should contact that store manager. Charo Abernathy 2860 Peninsula Rd. #800 Oxnard CA 93035 | |
| Julie Schlee | 9/14/10 |
| I don't like your return policy or your customer service, but will continue to shop at Target. Anyone that supports conservative Republican candidates has my business. Thanks. | |
| Marguerite R Devaurs | 9/15/10 |
| I purchased some NCAA flip flops on July 25 for a vacation I took last week. The merchandise is totally defective. The letters which were yellow came off on my feet and the reason I bought them to begin with was because of the fact that they had the lettering. I took them back to the San Ramon Ca store and they would not accept them cause they had been worn. Then I called the number they gave me and I was transferred to India where they still could not help me. I am going to let everyone know how bad the service I received was over a mere $5.00. Heaven help anyone with a major concern. However, my biggest concern now is that jobs continue to go to a foreign country. I lost my entire team to India and they do not even understand how American policies work. Forget voting tea party or anything else. If everyone refused to purchase until it said "Made in America" then we would all be better off. | |
| S. Plummer | 9/17/10 |
| Please stop using heavy toxic fragrance to cover over odors in the bathrooms in your Stafford Twp. NJ Store. The last time I was in there, it was quite overwhelming. In the Springfield, PA store, when it was brought to the attn. of the Mgr. - the timed air freshener, there's an oxymoron, was removed. He said it saved the store $50.00/month. He said it was fiscally irresponsible to use the service. All that happens is a guy with a attache case comes in and sticks a cartridge in. cha - ching. Just keep the bathrooms cleaner, and a smelly "air freshener" won't be necessary. It will save you from court costs when someone keels over from an asthmatic attack, and is rushed to Southern Regional Hospital. No one appreciates the toxic air. Save your money. | |
| Ha Nguyen | 6/9/10 |
| On Sunday, June 6, 2010 I went to my local Target with my niece to buy her a new bathing suit. We always shop at Target including my entire family who lives in the community because the quality of service and products there. I had always had a great experience shopping there until that day. My niece and I went into the fitting room area around 8p.m. that Sunday to try on several bathing suits. She had tried on 3, but was not sure of the fit so I decided to get two more bathing suits of another size for her to try on and while I was out searching, my niece heard an employee talking about bad about customers. The employee was telling another how she doesn't know why people try on things here anyway. She would just buy it and if it doesn't fit she would return it. When I returned to the fitting room one older Hispanic employee had stopped me, but I told her I did not need a fitting room and that these two bathing suits are for my niece to try on who is already in there. So she said very rudely to me, "You need to give me two of those bathing suits before bringing those two in." So I said okay and went into the dressing room to get the other two, but my niece still had one on so I was waiting for her to take it off. The employee at this point raised her voice in a very rude tone, "You better not go in there and lock that door with those two bathing suits before giving me the other two." At this point I was very upset with the service we were receiving. Then I gave her the other two bathing suits and went inside to check on my niece. Another employee which was an older African American lady stated very loudly for us to hear, "If they can't follow the rules don't let them in there, the max is 6 anyway." We never had six and they were already very rude and disrespectful that when we got out I confronted her and she argued with me and lied about what she had said. This has been the worst customer service I have ever received. I am so disgusted with the quality of service and shock to find that Target would have such employees working for them. This issue seriously needs to be addressed. The Target location of this incident is: Houston Far West SuperTarget 2700 Eldridge Pkwy Houston, TX 77082 (281) 810-5251 My contact: Ha Nguyen mayhuong@yahoo.com | |
| Julia Kunesh | 9/3/10 |
| I have been a Target shopper since 1975. Now I have to add Target to the same "Don't go there" list as Walmart. This is very disappointing. I can understand donating to both parties, but not to only the right wing nut cases. Now I have to shop where I won't accidently contribute to bigots and other right wingers. Please change your policy to an even handed one or stop donating to any politician or political party. | |
| Lisa Arana | 8/19/10 |
| Any American corporation that would give $150,000 to MN Forward will never see another dime from me. I used to shop Target as a sensible alternative to Wal-Mart but from now on, I will only put my money toward businesses that honor equality for all people, (straight or gay, of any race or ethnicity or religion.) Unless Target corrects this injustice by making an equal donation to a human rights group, they will remain on my boycott list. | |
| SHARON | 8/19/10 |
| I WOULD LIKE TO SAY THAT I LOVE SHOPPING AT TARGET. I FIND THE PRODUCE AND MEAT TOP QUALITY, AND I HAVE NEVER HAD A PROBLEM RETURNING ANYTHING. I HAVE READ THE REVIEWS AND THIS SOUNDS LIKE A "HATE CRUSADE" AGAINST YOUR CORPORATION FOR DONATING TO A CONSEVATIVE GROUP. I AM A CONSERVATIVE, AND I WOULD LIKE TO THANK YOU FOR YOUR SUPPORT. THERE IS ALWAYS TWO SIDES TO EVERYTHING. I DON'T THINK IT IS THE PUBLICS BUSINESS TO TELL CORPORATIONS WHO OR WHAT THEY CAN AND CAN'T DO. I THINK THIS IS STILL THE UNITED STATES OF AMERICA. | |
| Michelle | 8/19/10 |
| I will never shop at Target again and neither will my friends & family, I will not support the conservative party! | |
| Shirley Smith | 8/20/10 |
| How dare they support a political party!!! I am a person who LOVES Target. I live there just window shopping and USUALLY buy there and no where else. What are they thinking?? Especially supporting an extreme candidate?!!! Will they come and support people I think will do more for our country and its stability? If not, why should I shop there anymore? I have stopped shopping at Whole Foods, though I know they don't notice I'm gone. But I enjoy every minute I am at Central Market. I actually am grieving about have to stop shopping at Target. | |
| Charlie Irish-Borrego, Oregon | 8/2/10 |
| I am very unhappy about your company supporting a rasist and bigot, therefore, I am telling my friends and will no longer shop at your stores. "Target has spent over $150,000 in the Minnesota Governor's race backing state Rep. Tom Emmer, a far-right Republican who supports Arizona's draconian immigration law, wants to abolish the minimum wage and even gave money to a fringe group that condoned the execution of gay people." Charlie Irish-Borrego 503-381-2691 | |
| Kathleen Davis | 8/3/10 |
| Recently, I learned that Target was using corporate funds to support extremely conservative Republican candidates for office. I am disturbed by this. I support human and environmental concerns that many far "right" candidates do not. If a corportation would like to support candidates for office with profits, they should fund them equally. Better yet, keep corporate funds out of politics and use CEO personal funds instead. | |
| Linda Witt | 8/12/10 |
| I recently received a flyer (very expensive looking, large, full color) in the mail bashing one of our local politicans. After looking closely at the flyer to see who was funding this mailing I discovered it was the Coalition of Minnesota Business PAC. My husband and I found this flyer in such poor taste that I felt compelled to do something about this. After searching the Webb I found that Target has contributed to the above PAC and not only that but that the Target CEO Gregg Steinhafel and his wife have contributed (the most allowed) to Tom Emmer, candidate for governor in Minnesota. Now I'm a loyal Target shopper and very rarely go to Target's competitor Walmart but I'm rethinking my loyalities. I do not want to spend my money at a corporation that would contribute to the likes of Tom Emmer. I will also be sharing my findings with all my friends and family who love to shop at Target. | |
| Ayanna | 8/15/10 |
| I'm writing to target because i'm very disappoint in the service. I love target for their great quailty products and great service. I shop at target at least once a week for and when i took my weekly visit today i was completely disrespected and pissed off. I love the idea of pizza hut inside of target. Everytime I go I never fail to buy my pizza hut bread sticks, but today was different. I went to buy my breadsticks & their was nothing ready to be served. It was the middle of the afternoon when i asked the worker how long will it be before the fresh batch of breadsticks will be done and her respone was rude and nasty. She said she had just cooked some and that i had to wait another 20 minutes before i can get some breadsticks.I would of settled for pizza but their wasent any. My experince at target was horrible & I really didn't appricate the lack of effort to sastify the customer. She wasent busy and stood their in a daze without properly serving the food. She was very unprofessional and sloppy. I hope you seriouly take my letter into conceration because its people like her that need to be fired. contact informartion. g3t_b3autiful@yahoo.com | |
| Stephanie Calvert | 8/6/10 |
| I have decided to stop shopping at your store. I refuse to continue pooring money directly into the hateful pockets of Tom Emmer, a bigoted horror of a man. Target Corporation would be better suited by supporting candidates who don't run on a platform of hate and misinformation using "Christianity" as a guise for their true venomous motives. Why not support our planet using more sustainable business practices - ever think of that? Is it not "good for business"? If Target Corporation decides the message it wants to convey is one of supporting the community at large by backing positive social changes like minimum wage, environmental causes, or stopping homophobic hate-funding, let me know. Sour regards, -Stephanie Calvert | |
| SK Jacobs | 6/30/10 |
| Today 6-30-2010 I purchased Kingsford Charcoal Lighter Fluid at the Target store in Oshkosh, WI 54901. The bottle was open in the back of my Jeep Compass and spilled all over the back and all my purchases. Thankfully the only product that I bought that got soaked was a pillow and I decided not to go back to the store. However, the back of my jeep was not so lucky. I have tried cleaning it up and I will wait to see how bad the damage is. It must have already been open because all I grabbed to put it in the car was the bag. I love shopping at Target but if my car was damaeged I will not go back and I will contact my lawyer. SK Jacobs sjacobs@new.rr.com | |
| robbie turner | 7/13/10 |
| I have been a loyal target shopper for the last five years. I have found your staff to be very polite and friendly, especially at the store in Mooresville, N.C.. But like many Americans I have been hit by the job loss in these turbulent times. I lost my job and now I receive food stamps. And because of my previous experience, I thougt I would cintinue shopping at your store. I was surprised to find out that you only consider some food items eligible to food stamp recipients. Sadly for you Walmart offers basically everything edible to us. Why is that so? My sister was also a longtime shopper of yours and she was saddened by the fact that because of your policy that I cannot buy gum or mentos at your store. So yesterday we shopped at Food Lion, who by the way allowed me to purchase gum. Is it because you think that people who are given food stamps don't deserve gum or have you not considered how many people actually receive food stamps. I receive a good amount of food stamps and so do others that I know about and we would like to shop at your store again but if you don't review the store policy and post what you won't allow to be purchased with food stamps then you are going to suffer a great decline in your business. I also am a dual business major in college and I like your store but sometimes people need to be aware of this situation. Please feel free to contact me for the particulars of my situation. Thank You For Your Time. 704-450-3064 is my number | |
| Charlotte Frye | 7/15/10 |
| Return policy is really bad. Two weeks ago my friend of 70 years went shopping to Target and bought a toy which cost over $120.00 with cash. She always ask the clerks to put the receipt in the shopping bag along with the item. Anyway she went home with the item and found out her grand daughter already has the item. She took the item back to the store to return and they could not find the receipt in the bag, so they would not return the item. She is so upset, she asked me if I can help her with the return. I talked to several people with Target and got nowhere. Why can't they just give her a debit card for the item (taking into account if the item did sell at a sale discount price and that would be the amount of the debit card)? After finding out what the return policy will really effect decision of shopping at any more Target stores. Here she is stuck with an item she can't use and lost over $120.00 on the purchase and very upset with knowing she did not make the mistake. The receipt was not placed in the bag like she asked the sales clerk to do. | |
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