6040 Dutchmans Ln. Ste. 200 Louisville, KY 40205
(502)426-9984
Reviews For Texas Roadhouse Corporate Office
Scott Kovener  | 2/5/12 |
| We visited the Texas Roadhous location on Scatterfield Road in Anderson, Indiana on November 27, 2011. In my group were my wife, 2 daughters, and son-in-law, and my self. My complaint is not about the quality of the food, nor the expediency of the service. When it came time to pay for our food, my Bill came to $94.76 so I added to make the total $102.00 noted on my receipt, and paid for it with my Visa business card. When I get my statement from Visa, I was shocked to see a charge for $112.00, $10 dollars more than I had authorized. I called and spoke to an assistant manager,[asked for the manager, but was refused]and she said that she would send me a $30 Gift Card, [All I wanted was a $10 credit back on my Visa] What she sent me was a Savings Certificate for $30 only valid at THAT LOCATION. I live 118 miles from there, so the way I see it, THEY STOLE MY $10, GAVE ME A BOGUS CERTIFICATE, I WON'T USE, TOO FAR AWAY, HOPE THEY CAN LIVE WITH IT, CAUSE I WON'T BE BACK! | |
MIKKIE  | 2/3/12 |
| the texas roadhouse at I 240 & service road was a great place to eat. But with the recent change in managment the entire store is in a mass state of total confussion. The new store manager is from TGI Fridays. And appears to have no manager skills. The new kitchen manager does not know how to run the kitchen. He also does not know how to order food for the store. Being a regular diner. We have noticed they are on a daily basis running out of steaks, baked potatoes,sweet potatoes,fries, salad dressings.He has made statements where customers can hear, that customer service is not that important.Appearance doesn't matter just sent the food out. Belittling the staff where customers can hear what is being said and to whom it is being said to.This kitchen manager (Chad) should be aware that customer service is EVERYTHING. And then there is (Chris) he spends more time flirting and visiting with the waitresses. Even when there are customers at tables waiting to be served. So we don't know what his job is supposed to be.But then again what about customer service? This store will quickly lose regular diners and staff will jump a sinking ship.So where is the district manager or area supervisor when clearly this store needs managment to step in and take charge? We would like to see this restaurant go back to being a great place to eat again. | |
Paul Smith paulsmith3398134@yahoo.com  | 2/2/12 |
| Texas Roadhouse is my place of choice no matter where i am throughout America. I can pick anything on the menu and know it is good. However, the side choices for your meals more specifically the vegetables need to be larger portioned. A dessert dish of vegetables is to small needs more. The vegetables offered are excellent and full of flavor but a disappointment to see the waitress bring out the meal sets it in front of you on a nice plate then the small dessert dish of vegetables set next to the plate. Again, I love Texas Roadhouse throughout America my pick of choice for restaurant. Excellent food. loyal customer Paul Smith | |
| BIG ROB | 2/2/12 |
| THE LOCATION I WENT TO WAS HORRIBLE!!!(COLONIAL HEIGHTS, VA.)GOT THERE AT 6:30...GOT BREAD AND SOFT DRINKS...PLACED MIXED DRINK ORDERS AND GOT THEM 30MINS. LATER AND THEY SCREWED THEM UP. NEXT,PLACED FOOD ORDER, WAITER CAME BACK 15 MINS. LATER AND SAID THEY WERE OUT OF T-BONES...WTF...STEAKHOUSE RIGHT??? WAITED AN ADDITIONAL 30 TO 40 MINS...THEN GOT FOOD ORDERS...GUESS WHAT? SCREWED ANOTHER ORDER UP. ORDERED WELL DONE STEAK, GOT MEDIUM RARE....WTF....IS SOMEONE PLAYING A JOKE, I DID NOT FIND THIS HUMOROUS!! TALKED WITH TWO(2) MANAGERS..THEY WERE NO-HELP AT ALL....AND NOW, GUESS WHAT, THEY SCREWED MY CHECK UP....OVERCHARGED!!!! THE MANAGEMENT WENT INTO HIDING AFTER I REQUESTED THEM ONCE AGAIN! CAN SOMEONE FROM TEXAS ROADHOUSE CORPORATE CONTACT ME??? WORST EXPERIENCE I HAVE EVER HAD AT TEXAS ROADHOUSE...OR ANY OTHER STEAKHOUSE!!! | |
| Pauline Alldaffer | 1/31/12 |
| This is the second time we had this issue My family and I frequent Texas Roadhouse about once a month so my Mom and I decided to get gift cards for friends and family members and in return we received $5.00 coupons for one of our visits. We decided to use them and I ordered my favorite Filet medium well. The steak came out burnt and tasted like rubber I have never had a steak that tasted so bad. The Manager would not come to our table and talk with me. We were told by the server we were unable to use our coupons from the gift cards we had from christmas becuse you could only have one per table no matter haw many tickets you have. AGAIN In my option this is totally unacceptable....I would love to have a general Manager call and talk with me..... Address of my family’s issues is: Texas Roadhouse 1750 N Bechtle Ave Springfield, OH 45504-1573 (937) 322-6500 | |
| Nichole Dickerson | 1/29/12 |
| New store Macon, Ga. Hostes unorganized. Everyone talking to each other but know one talking to us! A lady puts her her hand up we assume we were to follow her! Service very very slow. She took our food order and never seen her again. Someone else brought our food. We had no drinks. We sat there for 45 min waiting on server with a two year old. Finally got up and flagged another server for two boxes and a check! Also had to get up and get another server to run debit card. Horrible. We will never be back! Ngiorgio2002@yahoo.com | |
| Tony | 1/29/12 |
| Texas Roadhouse is Reyoldsburg Ohio has the worse front of house manager. She yells at her servers and treats her coustmers like shit. She really needs to be fired, I used to go in there quite often, but now since shes there I do not go there anymore. Becasue I do not need to be talked to with such an unprofessional attitude when Iam paying your wages. | |
| Bobby Long | 1/25/12 |
| Well the food was fair, the service was slow, but the highlight of our night was a fellow named Chase, he was the walk around magician. Never have I seen the type of magic I saw that night. This fellow entertained my guests and kids for a half hour while we waited on our food. From what I understand this guy has been trade show magician for quite a few years and is retired now days. He likes to do closeup magic to keep his skill sharp he said. You guys need to keep this guy!! Bobby Long Attorney at Law Louisville Ky | |
| Darrell Crenshaw & Family | 1/17/12 |
| We live in Easley SC and love to eat at Texas Roadhouse. The nearest ones to us are about 22 miles away. We need a Texas Roadhouse in the Easley, SC 29642 area. we have a lot of friends and family that prefer Texas Roadhouse but go to Outback, Copper River, or Golden Corral because of the location. Please consider putting a Texas Roadhouse in Easley. We think it would do very well. Thank you, Darrell Crenshaw | |
| Pauline Alldaffer | 1/9/12 |
| My family and I frequent Texas Roadhouse about once a month so my Mom and I decided to get gift cards for friends and family members and in return we received $5.00 coupons for one of our visits. We decided to use them with about 10 other friends and I ordered my favorite Filet medium well. The steak came out burnt and tasted like rubber I have never had a steak that tasted so bad upon calling the Manager to our table she apologies and was going to talk with the cook. When the server delivered our check to the table she stated we could not use the $5.00 coupon because we could not have two discounts on the same bill. I was livid that I was unable to use the $5.00 on my husband’s meal because the Manager was unable to operate the Point of Sale system. In my option this is totally unacceptable and OUTBACK has my business form this point on……. Address of my family’s issues is: Texas Roadhouse 1750 N Bechtle Ave Springfield, OH 45504-1573 (937) 322-6500 | |
| claude balls | 1/10/12 |
| Texas roadhouse sherman steak was leather mgmt was high school kids who have not a clue about the customer service or food industry overall the place sucks wont be back or ever try another one was 6 peole in our party what a clip joint big waste of time and money!!!! | |
| Matt | 1/9/12 |
| Columbia MO store, managers are ridiculous. Treat staff like their useless. A lot of great servers but the managers suck. Store has just opened, but I think they should get rid of some of the useless managers and find some decent people. Worst roadhouse experience yet. | |
| Cathy king | 1/7/12 |
| Menifee california What a let down. Went in for lunch seated right away, order 40 minute wait, people who came in behind us already eating. Finally get our order and is is wrong, another 20 minutes before being served...must have kept the same fries from the wrong order because they were cold and hard, chicken sandwich dry dry dry, and they forgot the pickle spears on two of the three orders! Not once did some one come over to inform us that our order should be up soon, nor did they ever refill our waters. So had to Sit and wait for a stupid chicken sandwich for over an hour! Place is loud and is not good for conversation, so bringing food on time should be paramount. Manager did nothing to alieve the situation. As we were leaving there were people in the parking lot furious because they were there for three hours, had to go to a funeral viewing and never did get to finish there meal because it took them so long! Again they said the manager did nothing. Carls junior $6 burger waaaay better and a lot faster, | |
| Tulsa Diner | 1/4/12 |
| Tulsa Texas Roadhouse. The food is really good. I have just had a problem with the beverages. Two times I have asked for water and it smelled like dirty diapers, and I almost gagged. When I asked my waitress the second time about it, she said....well, maybe it got some Gateraide in it because it is on the same fountain. I tried to get her to just taste or smell in the glass and she would not. So, I decided not to drink at all because it made me sick. I asked for my food to go, and another staff member came up to me and told me there were not enough people to do the dishes, so they were grabbing dirty glasses from the dirty dish bin, and she saw this happen. I spent the next 24 hours sick with diarrhea and stomach pain. I don't know how to rate this place. I wanted to say it is good, but under too much pressure to perform jobs safely...and I suffered. I didn't complain to them because I was sort of scared and didn't want to insult anyone. But, I did get sick all the way home and through the next day. | |
| Amber | 1/3/12 |
| This is the worst place I have ever eaten at! The first time I decided to eat here I saw my watress a total of 4 times the whole meal. The second time was the last straw. The girl that waited on us complained that she was cut so no one could take us. Then when she finally took our order she went and sat down by her friend and I could hear her complain how ridiculous it was for her to have to take cars of us. Are you kidding me this is your job! I don't think she realized I could hear her whole conversation with her friend because this went on for about 20 minuets. I will never go back to the Naperville location or any location for that matter ever again. | |
| Outstanding! | 1/1/12 |
| I would like to let you know about the wonderful service and care that was provided to our group. We had reservations for 30 people on December 31, 2011 between 2 and 4 p.m. We were assigned 2/3 servers. The food was excellent and the caring staff assigned to us made this a memorable occassion as we were there for my grandson's predeployment to Afghanistan. The servers even gave an acknowledgement to my grandson as they do for birthdays. The Texas Roadhouse that we were at was on R91 in Willoughby, Ohio. This restaurant has always served fresh, great food which is why I choose them. Please congradulate this restaurant along with the staff for an EXCELLENT job done. They truly deserve recognition. | |
| Anonymous | 12/29/11 |
| Texas Roadhouse on the West side of El Paso Texas is absolutely terrible! I worked there for over a year and not only did I witness them STEALING money from employees paychecks(the GM got fired once reported), one of the FOH managers named Ivan only got suspended when he told an employee to suck his D*ck if she wanted to become a manager. Ivan also used to tell me to throw away peoples applications if they were ugly and he also has a streak of firing people for no apparent reasons! If you like to get stolen from, taken advantage of, sexually harassed, verbally harassed, and receive unfair treatment this job is perfect for you! | |
| Tricia Piper | 12/29/11 |
| This was the worst place we have ever gone to for dinner, I would love to sit here and tell you the full story of the three times we have try your place. my husband was very sick from a drink that he didnt ask for, we were given wrong food and the manager wasnt sure what to do about it. (some manager) Prescott Az store!! Thanks | |
| Anonymous | 12/16/11 |
| Former employee at Texas roadhouse Mansfield Texas, From my understanding when I did my orientation was that no manager was allowed to have any personal relationship to another employee. If this is the case why is it that Jerry M (owner of Texas roadhouse Mansfield) son Jacob M is employed at his dads resturaunt. But not only that, the managing partner Rick S. Who is an in store manager aswell also has his underaged son Griffin employed (works as a busboy but clocks in under office due to the legalities of Texas. In Texas legal working age is 16.) Then on top of that you have manager Ty, Ty also has family on payroll. (his nephew). All | |
| shirley strickland | 12/12/11 |
| You need a new manager and new people at the front desk. I went to the one in Jacksoville NC Sat December 10, 2011 and they lie to you face and the manager takes up for them. We were told that our wait time was One and a half hour wait. we decide to stay even though we had two three year old and a nine year old. after the 1.5 hour was up we check with the girl up front and she bluntly said I told you two and a half hour wait. This was a lie and when we complained the manger took her side and we had to wait another 30 minutes to get two seprate seat so we could not sit together. This is the worse place on earth at at this rate you will go out of business and I will clap when this happen. You do not care for your customer and the whoe time they were letting their friends in while everyone had to wait and only having two table for a large party is stupid. get rid of that manger and the people at front or you will lose a lot mor customer. because the ten of us will never step foot in that place again. you rating is a zero. | |
| Henry II | 12/5/11 |
| I think it must be a policy that Tx Roadhouse Mgrs are to be assholes!! I read many comments here, and the restaurants are from around the country, but they all seem to have the same management problem. I don't understand why the Corporate office isn't making sure their mgrs are trained properly, in regards of how to talk to, and treat, their employees. To me, so many employees have legit reasons to sue the places they work for just based on harrassment from their mgrs! This establishment does not seem to be worried, however, as it employs mostly the very young and immigrants. These groups will not speak up, nor stand up, for themselves! | |
| south west self storage | 12/3/11 |
| after reading some of these posts,i guess my complaint is normal business practice by managers with texas roadhouse.i manage a storage facility in gainesville florida.the manager at texas roadhouse bartered a storage unit by the year from me.he gets a unit and i get gift certificates in exchange.not gift cards so we have to go to the gainesville branch.last year he paid up fine.this year i have been getting a promise for 6 months.may 18 was when he was paid up too.now he won't return calls and won't respond to emails.unfortunatly the owner of the company i work for is planning our xmas party and thinks that i got paid 6 months ago.i will not go even if greg lewsinski shows up with the certificates.he has lost my business and i am gonna try to get him out of our facility asap.i refuse to do business with someone like this.if he represents this organization and he does i hope the corporate office moniters this as i am sure they do. | |
| Robin | 11/22/11 |
| 3 times is not the charm. Yes 3 times we have been the Texas Roadhouse in Snellville, Ga and not been waited on. The first 2 times I talked to the manager. Free dinner passes were provided. I apperciate them however after not going for some time we tried again, last night. After waiting 20 minutes for someone anyone to come to our table nothing. People came in after us even recieved appertizers but us nothing. We finally got up and left. No one noticed. There was not manager to tell how could we no one was around to ask. No person at the front desk. Why they were busy at a station talking. I called the next morning to speak to a manager well that did not good. He basically did not care. He in turn got really upset when I told him the person answering the phone was rude. He told me that was his wife and she was not rude in fact they usualy were not in the resturanut at that time in the morning. And I was lucky they answered the phone. UMM did he really think I would not have continued to call until someone answered? I will not go to Texas Raodhouse again. I will go back to Longhorn it might be a slight more pricey but at least they apperciate my money and will wait on us. | |
| Della Burnette | 11/19/11 |
| My husband and I ate at the Texas Roadhouse in Lynchburg, VA on 11/09/2011. We both ordered the baby blossom onion, steak, house salad and baked potato. We couldn't eat the onion as it was so greasy and had an awful taste to it. Then the steaks had such a strong marinated sauce that I couldn't eat mine. My husband brought a big portion of his hearty Cut sirloin home with him. The next evening I went to heat the portion up for him to find a large piece of wire in it as if it was a staple. About the size of a fish hook. They should be made aware that this could cause major damage to a persons mouth. And they could be sued. My husband called the restaurant the next day to inform them as of our findings. The manager didn't make a big deal out of it, but said it was probably from the brush they clean the grill with and he would send us out a coupon for a free meal. To this date we have not heard or seen anything from them. Moneta, VA. | |
| Stephen J Vogt | 11/13/11 |
| I just wanted to THANK Texas Roadhouse for the Veterans Day Free Meals for Vets and Active Duty. Besides having the Best food around, the service was great as always, the treatment as family by the staff is one of the many reasons I have made the Roadhouse my Saturdays lunch stop. It has been the place I have gone in Grand Forks since it was opened almost 5 years ago. The managers are the best, Jason, Adam and Rachael. I would like to make 2 suggestions> 1. Add the smokehouse burger or hamburger to the Vtes DAy menu or Early Dine Menu, You have the Best burgers around. 2. Maybe once a month or so have a 5% or 10% discount to military/vets. I see so many there in Grand Forks and I have many friends throughtout the country that goes to the Roadhouse it could increase business. Thank you again for the Free meal on Veterans Day. Stephen J Vogt, SSgt, USAF, Ret stevevogt@hotmail.com | |
| Allen | 11/11/11 |
| I just thought that I should take the time to say what a wonderful time my friends and I had at the Texas Roadhouse on the Outerloop in Louisville, KY. The staff did an excellent job of making sure that everyone was taken care of in a most expeditious manner. I would also like to thank Texas Roadhouse for the Veteran's Day tribute today. I hope this continues in the future. As an Air Force Vet from the Vietnam Era, I appreciate it and I know that other Vets do as well. In closing, let me say again THANK YOU to all of the staff and your Corporate Office for putting this together. | |
| William Braudis | 11/11/11 |
| I can not accept the Comments that were written about Texas Road House. I have eaten at a Texas Road House when ever possible and NEVER came across ANY of the conditions written. I usually have a great deal of fun with the SERVERS and at times the Manager. Today is Veterans Day and again Texas Road House opened their doors to Veterans. It is very difficult to find the words to use to Thank Each of You for this Gift. I ordered off of the Special Menu that contained a great cross section from your main meal menu and totally enjoyed each bite. We ate at the Restaurant located near the Bass Pro Shop in Saint Charles, Missouri and our SERVER, ASHLEY STUART GOODSON WAS A TOTAL DELIGHT. NOW THE KITCHEN, what an outstanding job that they did. Foods cooked perfectly all the while knowing that they were " snowed under " due to the extra volume. Behind all of these activities that went soooo smoothly was a Manager and perhaps an Assistant Manager that kept this ship on course. I and many, many Veterans do deeply Thank your Organization for such a wonderful gift. Gods Blessings to each, Bill and Doris | |
| Kathy | 11/5/11 |
| If anyone is looking to go to A GOOD Texas Roadhouse then the new Dubuque, Iowa is not the location for you.Cal aheads wait just as long as everyone else does if not longer.The hostess staff and hostess managment don't really care about good customer service. They swear in front of customers and think its funny when customers hear it. They swear AT and ABOUT to customers.They worry more about singing and jumping around then customer service. They hate groups (birthday parties)of more than five. They are suppose to make birthday people feel speacial.Which they don.t. They pick and choose who they want to make feel welcomed there.(If your a friend of any of the staff.)When working at a GOOD resturant it shoul be about Team work also. When we were waiting for our check for over 25 minutes after we were done we asked the next waitstaff person from the next booth to get our waitperson.....Was told we weren;t his station thats not his job to notify other waitstaff. Our tip of the night....00.00 and will never return. Dubuque,, close and rehire responsible staff. Cause there sure isn;t any to be found at that TEXAS ROADHOUSE in DUBUQUE,IOWA!!!!!!!!!!! | |
| John | 10/19/11 |
| Horrible customer service at the Columbus, OH (Polaris) location several weeks ago. I sent a descriptive email to their website and did not receive a response. This just goes to show you that Texas Roadhouse does not care about what their customers have to say and they let their employees get away with whatever they want to get away with. It's like the real life version of Shenanigan's from the movie Waiting. Beware, you have been warned. | |
| David E Maslowski | 10/19/11 |
| Location-on Stapley Road in Arizona Food always hot and Yummy Great Service and great people. We need a location in Scottsdale arizona 85251, there is a Out Back that went out of business last year and the building is empty and right on the busiest street in scottsdale plus next to 3 major chain hotels. You would make a ton of money here and the people would be around the block everynight at this location. 480-946-0080 | |
| Dave | 10/10/11 |
| I ate at the Texas Roadhouse in Hanover, PA on Saturday, October 8, 2011. On the previous occasions of eating at a Texas Roadhouse in York,PA or Westminster, MD I greatly enjoyed my meal. Unfortunately, on Saturday at the Hanover location, the music was so loud that I started to feel nauseous, the lighting was so dark that I could not read the menu, and the amount of MSG in the food was so high that I ended up going home and climbing into bed with a borderline MSG migraine. The one half of the dining area was taken up with a bar area that had two giant televisions showing sports channels. The patrons were almost exclusively young people that appeared to be in their early twenties. My guess is that intent of the "atmosphere" was to compete in attracting the drunks from the neighboring "sports bar". I tried finding information on their corporate web site to write to them, but the only option was to provide all my personal information and then to type a comment in a little 1.5" by 1.5" box. Their corporate information is not available on their web site, so I can only conclude that they don't wish to hear from the public. I further conclude from their 1) change in atmosphere to being a noisy bar 2) massive increase in toxic MSG and 3) normally close-to-empty parking lot during the week... that the Hanover PA location will end up closing by chasing away most of their customer base, and thus closing within the near future. If you have stock in that company, sadly now would appear the time to sell it. | |
| Pasadena, Texas | 10/10/11 |
| I am not sure who I need to speak to, but I am going to let someone know about how your restaurant in Pasadena, Texas is being run. First, I will tell you my daughter was a hostess there until this Saturday. She was let go because she defended herself to the manager. To start, when she got hired, she came home and stated that this restaurant is ran different than all others. She was told that she did not need to learn the "dances" that other locations do because they do not do that there. I found that a little strange, but figured maybe they are all individually owned, so owners can make their own decisions about certain things. Then, concerning her schedules, she said the head hostess was in charge of making those, and the manager said any issues with those need to be worked our among themselves. So, my daughter would negotiate with all other hostess' to take their shifts, so she could increase her few hours they would schedule her. Weekly, she would call and get her schedule, so we could plan our week. She does not have a vehicle yet, so we need to plan for taking her to work and picking her up, so we were very involved in her schedule, we have 3 children we need to transport around, it is very important we know where we need to be and when. Several times she would get calls, or check the schedule, and it mysteriously changed. This posed a problem for us on occassion, but we always figured it out, but it was very frustrating. On October 2nd, Sunday evening she called and got her schedule. I took a copy so I could arrange for her transportation for the week. The MOST important day about this week was Friday, October 7th. We were waiting to see if she had to work, because her brother had a football game that night we were going to attend, and wanted to see if we needed to get her a ticket also. SHE WAS NOT SCHEDULED TO WORK. On friday around 5:30pm, she called me upset, she had just received a phone call from the restaurant, asking where she was. She said she was NOT on the schedule, but if she needed to come in she could. She was told not to, they had it covered, but not to let it happen again. She was very upset, she does NOT miss work, she is trying to save for a car. We ended up not going to my sons game, so she could have easily went in to work. That evening she spoke to some of the other hostess', and was told she needs to take pictures of the schedule from now on, that is what they do, because the schedule is always getting changed mid-week, without anyone being informed. If she has a picture of it, then she would have backup to prove she is right. She was scheduled for 2 doubles, Saturday and Sunday, she traded other girls for those, also trying to save for her birthday on Tuesday, October 11th. On saturday, October 8th, she went to work at 11am. At around 2:30pm, she called me hysterical, she was fired. When I picked her up, I asked what happened. She said that Matt, a manager had scolded her, telling her NOT to pull that crap she did the night before again. Well, my daughter told him she was NOT on the schedule, she didnt pull anything. I guess the fact that she stood up for herself made him mad. A few minutes later she was pulled into what she called the Corral, with Matt and a lady "owner". They both proceeded to yell and scream at her, she defended herself again, stating that she was not on the schedule. She was told to get out, she is fired. Now, not only am I upset about this, it is all the other stuff that goes on in that place. My daughter constantly complained that Matt, and others, would make sexual comments, and casually touch the hostess' in an inappropriate way. She stated that they would touch them on the shoulder, and slowly run their hands down their backs, to their lower backs. To young girls, this is very disturbing. However, I told her she needed this job, stay clear of those guys, and look for another job, but do not quit until she finds one. Their are several girls who are very disturbed by this behavior, but are afraid to say anything for fear of loosing their jobs. BUT THE MOST DISTURBING THING I HAVE EVER HEARD HAPPENED FRIDAY NIGHT. My daughter said one of the hostess' that worked friday evening was very upset when she went in to work saturday, before all of this happened. She stated that one of the hostess' ex-boyfriends had went to dine there with his new girlfriend. So, when their food was in the back, ALL of the hostess' coughed, sneezed, spit and wiped dirty crap in these peoples food!!!! And the manager Matt was involved also, he thought is was funny, encouraging this behavior! THAT IS ABSOLUTELY DISGUSTING, I WILL BE CONTACTING THE PASADENA HEALTH DEPARTMENT ABOUT THIS. I am not trying to get my daughters job back either, I would never let her work in such a poorly managed place, and we will NOT be eating there either. I will make sure everyone I know in Pasadena knows about this behavior. Your restaurant is in an article about Americas Best Chain Restaurant, and one of the main issues there are cleanliness - imagine that! It is a shame that you cannot manage your locations any better than this, it will be what kills your business eventually. Sad really, food was good, but I will find another place to spend my hard earned money - I dont want to eat spit! | |
| sandy linz | 9/29/11 |
| The best thing anyone can do for themselves is stay out of the Bridgeville, Pa Texas Roadhouse........their food was burnt and served cooled to us, and the service wasn't much better........do yourself a favor and treat yourself to the many excellent restaurants in the area............ | |
| Lee Doyal | 9/30/11 |
| I have never in all my days of going to a restaurant have I experience the lack of service. My family of 10 were made to wait for 45 minutes. Three separate parties of 8 to 10 came in after of our arrival and was seated. I was finally apparent that the people doing the seating were not able to keep up with all that was taken place. I hate to say that I will not be returning to your restaurant. | |
| Kevin Smith | 8/13/11 |
| Wednesday, August 3, 2011. Decided to eat at Roadhouse (Lawton, OK) on my way home from work. Had to give this establishment one last try as I had been having long run of bad luck with their signature “Fall-off-the-Bone” spareribs. They had been coming out old, dry and nasty to the taste. Last month two full racks were sent back. What was odd was that the next two were fabulous! Perfect in every aspect of the famed Roadhouse Ribs tradition! In my overall experience, five out of the last seven, rib orders have had to be sent back! That got me wondering, “Is the crew chief in the kitchen intentionally sending old, nasty ribs out in hopes of dumping them on an ignorant clientele?’ ‘Surely not,” I thought!! I arrive at five and since I’m alone sit at the bar. Melissa is my bar tender. After she puts her iPhone down, she asks what I’m having. “Budweiser – bottle” (due to it is not offered on tap). Gets my beer and back to her phone she goes. I order a ½ rack, side salad, fries. She did not arrange for my bread… waiting, waiting, and finally had to ask for it myself. Salad arrives, but wait! I have no utensils! I pry her away from her phone yet again to ask for something to use to eat. Waiting, waiting, finish my beer, more waiting – utensils arrive! As I am eating my delicious salad, I look up to notice a server conversing with Melissa about a mug of beer – it was wrong. Supposed to be a large draft. Conversation: Server. “I’m sorry it was a tall Bud Select.” Melissa. “Oh! Bud Select? I drew a Bud Light.” Melissa grabs a tall glass, pours the Bud Light from the mug into the glass, then commences to fill the rest of the glass with Bud Select. Note to self. Never, NEVER, order anything from the bar that doesn’t get opened in front of me at this Roadhouse. Salad’s gone. Beer bottle’s empty. Dinner rolls were superb! Finally!! My ribs came out. She could see my continence fall, my heart sink, as my worst fears are realized. What I saw in front of me was the most disgusting rack of ribs to date. Rib order No. 8 was a “No-Go.” I picked up the tip of a bone and lifted the whole thing off my plate, wiggled it around, could have played Frisbee with it, but thought that’s a little too dramatic. This nasty thing was a BRICK! Had to be at least one to two days old. Could not get a fork to poke through it, let alone mash through it! (Apparently, the manager’s test for checking tenderness.) Fall-off-the-bone? Lawton Roadhouse! Give me a break! At this point, the crew chief is standing there making lame excuses, one after another, and of course denying his kitchen dumps crappy old ribs on an unsuspecting public. Very unprofessional. An authentic Texas Roadhouse stands by their “one-of-a-kind process,” “fall-off-the-bone”, signature spareribs; steaks their reputation on them. NOT at the Lawton, Oklahoma restaurant! Other locations? Yes! They are the best! Nevertheless, not in Lawton. This kind of crappy service and these nasty ribs are the norm in Lawton. PUBLIC BEWARE! DO NOT (repeat) DO NOT, ORDER the RIBS at LAWTON, OK ROADHOUSE! YOU’LL BE SORRY YOU DID! | |
| Confidencial | 8/19/11 |
| I have heard that there is a young man by the name of Pernell Mcgregor that works for your Texas Roadhouse in Kokomo Indiana. He is a hard worker that has been there for almost Nine yrs. and has a outstanding attendance record. It is rumor that he is being turned down for his vacation due to being short on hrs. is his attendance record not enough to have a paid vacation? How much more does he have to do to prove that he is a good worker within your company. I personally believe that if this is the way you treat your employees then I never want to eat in your restaurant again and I will let everyone that I know how things are and ask them not to eat there as well. I am very well know in Kokomo and do not like the way your employees are being treated. I have also noticed that he is not the only one. Something needs to be done and I think that I will call the local news paper and get them to run an story in the paper to let people know how you are running your store. Have some consideration for the people that work for you and treat them with respect. There are the backbone or the operation with out them you could not run your store. Unhappy Customer in Kokomo | |
| Jonathan Baylor | 9/2/11 |
| Today is Friday, Sept 2, 2011 and my family and I had to leave the restaurant In Orange City, Florida at around 4:30pm because of the way one of your employees was yelling and cursing, yes cursing at another employee. It was embarrassing to say the least and I felt sorry for the person receiving the verbal abuse. I just thought you should know we don't think that individual is what Texas Roadhouse says should be part of their team. Thank you for your time. | |
| Mike Hamilton | 9/13/11 |
| My family and I live in Hudson Wi. On 9-9-11 we were on our way to Milwaukee for a wedding. We decided to stop at the Texas Roudhouse in Eau Claire. The waitress we had was wonderful. We have two little children and she made sure to keep them happy. She brought them all kinds of toys to play with. It was such a great experience we decided to stop again on our way back home on 9-11-11. Once again the staff was great. They had us in and out within a half hour. I thank you all for such great experiences and great food. Keep up the great work. | |
| Judy | 9/6/11 |
| My daughter worked for the roadhouse for almost three years. She was a good employee who put a lot of hours in but put up with alot of shit, especially by management as did alot of others. Mainly at one location. The Monaca one. About a month before she was let go, a customer had asked for extra onions on their chilli, they wanted alot of extra. So my daughter gave the customer what they wanted. Her manager flipped out on her , took pictures of what she did,and just caused a big seen,so bad that it made her cry. The manager got pissed that she was crying so told the other managerto get her out of their, so they sent her home, and on top of it gave her an extra week of. She went back to work the following week. It was ok for a little over a week, mainly because that manager was on vacation. She was scheduled to work a double shift that would have had her start at 12:30, instead she was told not to come in to 3:30. Around 2:00 she was given a phone call wanting to know where she was at. She said Im not scheduled till later,they told her that she should have started at 12:30, so they told her not to come in at all. They gave her a no call no show and they fired her. Whether that was the real reason or that they found out that she had another job that she was working on her days off from there and had planned to quit I dont know. Anyways just to let you know how bad the managers are out their, they had told the one server out their that was eating something. He said "Why don't you choke and die". Nice place to work. Hah. Anyways my daughter went out to eat their today. The servers where told when the manager seen that she was their, " that it would be in their best interest not to talk to her." Meaning that they woulnt have a job left. So beware of working their. | |
| Alicia | 9/8/11 |
| Peachtree City Ga would love to have a Texas Roadhouse. There is on in Newnan GA but I was not impressed at all with that location or restaurant!! Peachtree City would be an awsome place to have a Roadhouse! | |
| Annonymous. | 8/6/11 |
| I worked at a Texas Roadhouse in San Antonio and I could not STAND it. All of the employees are in their teens or twentys and are very bossy to the other employees- they act like THEY are the managers. And I witnessed also how rude they were to customers with complaints, and also how irresponsible they were with getting tables for big parties ready, etc. They were CONSTANTLY seating people at wrong tables, or tables that weren't even cleaned off. The managers, were also VERY irresponsible, immature, and rude to their employees AND even customers. I worked every day i was asked and was always there even early, and I even took people's shifts for them last-minute when they were being irresponsible and taking off to hang out with friends or go to the beach or something like that. But then one day I was very very sick and throwing up non-stop and stuck at home so I called in sick and I got from a manager "Too bad you have to come in." It's not like we have sick days!!! Should a manager really be letting a SICK employee go to work and be around customers and their food? That's very unsanitary. Also, I tried to take off a second day once (the only other day I ever tried to take off), because I was helping a good friend with her wedding that would be the next day, and the manager hung up on me when I called in to try to request off. I was in the middle of talking and he said "See you at work" and HUNG UP. This was AFTER i put in my 2 week notice to quit. Now i am quitting today. The managers are very irresponsible and rude and do not handle their jobs well at all. I will never be working or eating at a texas roadhouse again. | |
| Wanda Parker | 7/13/11 |
| I use to rank Texas Road House a 5 but now I have concerns. My family, husband and I along with our 4 kids recently dined at the Texas Road House in Bowie, Maryland like we usually do every Sunday. Two of us are vegetarians. Well, I asked for a vegetable platter like I usually get ....baked potato, sweet potato and salad. The hostess noticing what I ordered asked if I were vegetarian and my reply was yes. She then went on to tell us that there is no such thing as vegetarian there at Texas Road House and that all of the vegetables have pork in it. That the white and sweet potatos are soaked in bacon grease and all of the vegetables have a pork base. I was shocked. If this is true there should be a sign on the door. I belong to several groups at monthly at least 50 of us frequent the Texas Road House in Bowie Maryland. If this is something that is done this way, we will no longer dine at Texas Road House. THE HOSTESS SHARED THIS INFORAMTION WITH OUR TABLE AND I HAVE TO GET THE WORD OUT BECAUSE WE OBVIOUSLY HAVE BEEN MISLED. | |
| Ruth Yancey | 7/15/11 |
| Hello, we love Texas Roadhouse, the food of course the service and the atmosphere. My daughter, my granddaughter and I go there often. My daughter is a single handicapped mother that i am extremely proud of. We usually go to the TX Roadhouse in Port Arthur but the other day we were in the Dickinson area. Well, I have a "kids eat free" token that when we use it in Port Arthur, the wait people graciously give it back to us whenever we use it. When we used it in Dickinson, TX they kept it. You can not imagine what that simple little token does for someone who is on a fixed income for the meal of a child. I want to tell you how gratefull we are to the Port Arthur TX Roadhouse for that small act of kindness and hope that the manager of the Dickinson TX Roadhouse finds his heart somewhere when his own family is in need of a small kindness. | |
| Rick Conner | 7/16/11 |
| Me and two friends had dinner at the Texas Roadhouse July 10. We sat at the bar and had three drinks with our meal, as we were cashing out some crazy lady approached us saying that her newphew was just killed by a drunk driver. we were in no way intoxicated and the lady followed us around threating to call Whe cops on us and anybody else who had a drink at the bar we went outside to have a cigarette and she followed us out ranting and raving making a scence about calling the cops we brushed her off and re entered the resteraunt where she then starting yelling all kinds of profanitys and making threats toward the three of us i asked to speak with the manager who's name is Dino Martino. He tried to control the lady to no avail. We left in the middle of his nightmare with her. A few days later we returned and again ordered food with a few drinks dropping over a hundred dollars as usual on food and drinks the same manager, Dino approached us and apologized for what happened the last time we where in there, and so did every waitress and server who worked the previous vistit our entrees were comped and dino said dinner was on the house. Texas Roadhouse in New Philidelphia ohio is a five star establishment and I would recomended it to anybody. Thanks Dino Martino and the whole crew at the texas roadhouse in New Philidelphia Ohio. | |
| THEY DONT PAY BILLS DUE | 7/27/11 |
| upon working for Texas Road House, on the east coast they have been me ripped off. they have come up with every excuse and state they will not pay me anything, after my company has worked in scalding hot conditions attempting to please them... still working on trying to get some type of payment. Its ashamed the way the economy is that they find the need to cut back by not paying hard working men, suppliers this effects us all. | |
| R.C. very upset customer! | 7/27/11 |
| Last Wednesday July 20, 2011 my sister and I ate at the Texas Roadhouse in Irmo,Sc in Harbinson. Once we were done with our meal our table was cleaned, and we sat there for about 30 mins and talked. When I got to my car I noticed that I didnt have my cell phone. I went back inside to our table and noticed it had already been cleaned. I found our waitress and asked if she had seen my phone because I had left it on the table and she said no that she would go check with the busser boy. A few mins later she came out and said he didnt see it. I went back out to my car and searched my purse again with no luck. So I went back inside to use their phone and then was told that a phone was found.My waitress brought me my phone and it was soak and wet!! The busser boy didnt see it on the table, and had put it in the pale of food and water. My waitress was very apoligetic, but I asked to speak to the manager. After speaking to two managers she informed me that the General Manager was out til Sunday, and she would have to speak to him on this matter. I got his name and the number to the store. She informed me that he would call me on Sunday. After waiting til 6:00pm and no call my husband and I went down there. After waiting a few mins he came out and sat down with me and my husband. After hearing my story he said he would have to talk to his manager about this because he didnt think that they were responsible for the phone since I left it on the table. He told me that if one of his employees had spilt alcohol on me, that they would be responsible for dry cleaning my clothes. Well he called me tonight and told me that he talked to his boss, and they were NOT responsible. I totally DISAGREE!!! In our conversation that Sunday night he told us that they train their busser boys to clean the tables in 40 seconds. Maybe they should slow down and make sure of what they are cleaning!! I will NEVER step foot back in a Texas Roadhouse again!!! Anyone who reads this I hope they dont either!!! | |
| Mrs. Phelps | 7/28/11 |
| My Family and I Love going to Texas Road in Lafayette, La. we have had our share of problems however the manager there(Mr. Steve) was very nice and always was quick to make things right. thank you so much for makeing dining enjoyable for my family. | |
Carol Jones  | 6/21/11 |
| I have been acquainted with several employees of the Texas Roadhouse in Longmont. I do not see how the manager of that establishment is still there. He is a horrible manager, I have never seen anyone speak to people the way he does. I know for a fact you have had complaints about him in the past and he is still degrading and be-littleing his employees. He is borderline abusive. Employees who come to work with the sole purpose of trying to take care of their families and spoke to like they are pieces of dog crap. I know numbers are important but this guy is ridiculous. There is only one manager in there who treats people with respect and they really respond to HER. I know she has been there a long time. I have lived in Longmont for many years and if something doesn't change I will tell everyone I know and even see not to visit your establishment. I am also pretty sure you have illegals working there who get treated better and make more money than others who have proven themselves to be hard workers. This guy is out of control and generally a nasty human being. Carol Jones | |
| William Frazer | 6/21/11 |
| I have been a loyal customer of the Richmond Indiana location for over 10 years. I have always spoke very highly of your establishment and when we go on vacations we look for your restaurant to have a meal. Today June 21, 2011 is my daughter's birthday. I took her family over to Richmond Indiana's location to buy her dinner. I never thought on a Tuesday night I could not have a table to seat and eat my meal. Instead we were told that a party of 12 had called ahead and that they were saving that table for them. My brother said that we are here now which was at 6:30pm or before. The party of 12 time to arrive was 7pm. So they sat us in a booth. We had a party of 6 and a 15 month old baby. My wife and I were very uncomfortable in the booth due to our size. Well 7 pm came and went and by 8 pm that party of 12 still had not arrived. If you had to eat your meal and be very uncomfortable eating it you would not be happy either. The waitress was another issue in itself. I had no problems with her until the very end of the meal. What I have to say I cannot go into detail here. I am asking that someone from corporate send me an e-mail with a telephone number to call that person to footballfever2001@hotmail.com with the subject line saying June 21, 2011. There are two sides to every story and at this point I will never set foot in the Richmond Texas Roadhouse again. | |
| Jim & Nina | 6/23/11 |
| We have had wonderful people serve us at the Texas Roadhouse in Rib Mountain in Wausau, Wisconsin. We are also impressed how personal the management staff is there. We were surprised how quickly Brian Johnson made our meal a great experience. We enjoy the food at Texas Roadhouse. | |
| Marie | 7/4/11 |
| I recently visited Texas Roashouse in Grand Forks less than an hour ago. I had called in a to-go order that came out to being just under $60. 30 minutes after calling, I went to the restaurant to pick up the order and they had me wait an additional 20 minutes. After 50 minutes of waiting, I finally got to take my order home. Once home my family and I began to unpack it; I noticed they left out two salads we ordered. I called them and notified them of this issue and all the hostess was willing to do was rudely say sorry. Unfortunately, that was not the only thing incorrect with my order; the rare stake was medium, they did not pack the sour cream nor the load for the baked potato, forgot the honey cinnamon butter with the bread, and the ribs were burnt. I cannot believe I wasted $60 on this disappointing dinner. I cannot believe this is the Legendary experience Texas Roadhouse is promoting and I hope they do not stay in business for long. I will never recommend this restaurant to anyone, for I could not imagine what the service would be like if my family and I would have actually sat down. | |
| Marie | 7/4/11 |
| Grand Forks,ND I recently visited Texas Roashouse in Grand Forks less than an hour ago. I had called in a to-go order that came out to being just under $60. 30 minutes after calling, I went to the restaurant to pick up the order and they had me wait an additional 20 minutes. After 50 minutes of waiting, I finally got to take my order home. Once home my family and I began to unpack it; I noticed they left out two salads we ordered. I called them and notified them of this issue and all the hostess was willing to do was rudely say sorry. Unfortunately, that was not the only thing incorrect with my order; the rare stake was medium, they did not pack the sour cream nor the load for the baked potato, forgot the honey cinnamon butter with the bread, and the ribs were burnt. I cannot believe I wasted $60 on this disappointing dinner. I cannot believe this is the Legendary experience Texas Roadhouse is promoting and I hope they do not stay in business for long. I will never recommend this restaurant to anyone, for I could not imagine what the service would be like if my family and I would have actually sat down. | |
| Bruce Lendrum | 7/5/11 |
| Good food and great service.. The Rib Eye was very good as was the sides.. Only comment was you use a wet Sugar rub on the ribs vs the dry pepper/ butter rub in Texas.. You call it Texas but it is more like the Highlands of the East.. Texas is know for dry rub Ribs.. Enjoyed the sweet Potato also.. Real sweet with honey and butter!!./. The Midland location was mush better then the Abilene. | |
| Penny Filus | 6/19/11 |
| Hanover PA We called at 1600 to pre register for a table of 7. The person taking the call stated that there would be no prblem seating a table of 7 for 1700. We arrived @ 1645 and part of the pary was tied up in road construction, At 1700 we went to be seated and they took half of the party and placed them into a booth. Ten minutes later the other half of the party was placed in the booth behind us. When I aske tp speak to the manager it took hin 11 minutes to come to the table. Then he told us there was nothing he could do to accomadate us but at 1645 there were ready to seat all 7 of us together without a problem. There were two tables and an extended booth open just adjacent to us. He stated the tables were bolted down and unable to be moved. He then told us again there was nothing he could do. Then they messed up the check and did not put it all on one bill as asked unril I mentioned that it was wrong. The food was cold and not even of adequate serving quality. I have brought parties of up to 12 into that establishment on numerous occasions and at no time was it a problem moving tables together. I will no longer be patriotizing this establishment and I will let the town know of the severely poor service and accomadations this facilty has. Thank you truly for ruining my father's first father's day without my mother!!!! A letter to the editor of our local newspaper will shortly be sent. | |
| CeeJay | 5/21/11 |
| The side portions were skimpy, inadequately served, food was at the least not very hot temperature wise, and service far below good. As one friend said, to be cheap on portions of potato and other lower-cost foods shows how little this place cares for its customers. Example $12 with tax and tip for a hamburger with next to no onion or tomato, had to ask for mayo the second time, and on yeah, god forbid they put mustard or other condiments on the table a a courtesy. This place has to have been the worst value for the money I have encountered in any restaurant. I could rant about their being out of lightbulbs and only getting us a proper one when we let them know that we would steal one from an unoccupied booth--that was after one of us unscrewed the one blinding us. As for me, I will pay $20 for something good and in ample portions, and not think a thing about it, but this place is an effin joke to say the least. | |
| | 4/25/11 |
|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| |
| BEANE' | 4/25/11 |
| IF YOU ARE BLACK,OR MIXED WITH BLACK MIND YOU MY FATHERS WHITE. I TEACH MY KIDS DIFFERNT LOVE WHO LOVE YOU SKIN DON'T MATTER AN FOR THEM TO CATCH HELL JUST TRYING TO EAT WOW WHERE'S THE RESPECT AT? I WILL NOT GO THERE IN ANT STATE DUE TO THIS PROBLEM I CALLED CORPORATE THEY HAD NOTHING TO SAY OR DO ABOUT THE PROBLEM AT THIS POINT IT IS WHAT IT IS GO FOR WHAT YOU KNOW TIMES HAVE CHANGED. THIS IS NOT FOR ALL BUT THIS IS FOR THEM THAT IS STILL ON THE 1960-70 RACE ISSUSE A WHOLE LOT HAVE CHANGED LIKE PRESIDENT B.OBAMA, MIXED FAMILIES, FREEDOM OF SPEECH, ETC. ETC. | |
| Nic | 4/22/11 |
| I have to applaud the management and staff at Texas Roadhouse in Ogden Utah! John Christensen is an amazing example of a dedicated and respectable restaurant owner. He wholeheartedly supports the men and women of Hill Air Force Base and their families. For years he has been donating vouchers for families of deployed Airmen and offering various other military discounts and specials. His team also supports many other volunteer events in the community on a regular basis. I truly appreciate his attitude and support. I wish more citizens had his values and drive. Thank you from the bottom of my heart! Texas Roadhouse Customer and Proud Air Force Wife. | |
| Janet M. | 4/19/11 |
| We have eaten at the Grand Prairie, TX location many, many times, but will never go there again. The food has always been excellent, but the music and noise is unbearable. We were there 4-13 at around 7:00 in the evening. The front desk girls were disinterest as usual and are trained to ask if we have ever been to Texas Roadhouse before, but usually don't wait for the answer. However, the food is the reason we continued to go to Texas Roadhouse. It is always an excellent piece of meat, cooked the way we like it and the baked potatoe is delicious. But on this night, the noise was particularly unbearable. We actually got up and left and drove a few miles to Hoffbrau. We have always teased before, that the atmosphere is the same as Chuck E. Cheese, and after a hard day at work, you have to be in the right frame of mind. Please note that we are a married couple, between the ages of 50-65. We generally tip very well and are willing to pay for things the way we want them. Texas Roadhouse is not how we want it! | |
| sara | 4/5/11 |
| i am from hagerstown,maryland and i just wanted to say that everytime i eat their,i can always hear the managers yelling at the employees in the kitchen area..how unprofessional..those waiters and waitress work hard there and it takes the enjoyment out of a meal when you hear a manager screaming,quote,run this food.it shows on there faces that they are stressed out..i feel sorry for them..first of all,why do i have someone else running my food to my table? it should be my waiter or waitress,so it makes me confused on how to tip..i just think it is very unprofessional on there part to act that way. | |
| San Antonio Resident | 4/3/11 |
| Please set up a Texas Roadhouse near the intersection of Potranco and 1604 in San Antonio, TX. There are huge residential neighborhoods that are already there nearby, and there are more popping up. There is plenty of money to be made. I'm tired of having to drive about 45 minutes to get to the closest one. | |
| Cara | 3/30/11 |
| I went into the texas roadhouse in williston vermont and the girls were very very rude and the place was disgusting and they had horrible customer service. | |
| EJ | 3/20/11 |
| Well, if it were not for the current owner operator Sam Holt, I would rate my local store 5 all the time. This relatively new owner operator is not very professional. He chews out his employees in front of customers, and when he is there, his employees seem to walk on eggshells. They also seem very stressed. I personally know of at leaset 6 people who walked out, turned in their notice or just did not show up because of him. He seems intent on making changes just because he can. He holds little or no respect for the male employees, and his treatment of female employees leaves a lot to be desired. He may be the boss of the store, but he needs some serious people skills. He does not talk to or with his employees, he talks down to them, not onlyphysically because he is a rather physically large man, but metaphorically, as well. The last owner operator or managing partenr, Steffan Gentry was much better with his employees. | |
| Kimberly Delacruz | 3/8/11 |
| I went to Texas Roadhouse in York, Pa. tonight for supper along with my son, fiancee and neighbors, and as always, excellent service and great food! | |
| Jack Hon | 3/7/11 |
| On 3/6/2011 my family and friends (9 total in the group) visited the Urbandale/Johnston location. We first ordered our drinks and onion blossoms, when the plates came out, 2 plates had dry food on them, we asked for clean plates. Upon opening our silverware, 3 knives had dry food on them. At this point I asked to see the manager, some lady came over and said that she would insure we had clean items. At this point I asked again to see the manager, and he finnaly came to our table and stated that he had terminted the silverware wraper and would come back and check on us when our meal arrived.Why were the plates not checked, that was not the person terminted job! When we recieved our bill the waitress stated they were taking 30% off the bill, upon checking they not done this, had them redo the bill. When it came back there was not the 30% taken off but closer than before. I will never go to taht place again, and am forwarding the information the the health inspectors in Des Moines, Iowa. FIRST AND LAST VISIT | |
| VIRGINIA GROVE | 2/28/11 |
| I went to your Hagerstown MD Location on Sat 02/26/11 to celebrate with my children my 55 bday. I want you to know how disapponted I was in the service I and my family rec'd We called ahead to tell them that a party of 10 would be there at 7PM and that it was a bday. When we got there the hostess with dirty blonde hair sitting in a chair in front of the podium had the attitude of a piss ant and said that it didn't matter if you called ahead you still have to wait your turn then we were told that since we wanted to sit together (imagine that) that our wait would be even longer we arrived at 6:30 PM and were finally seated at 8:00PM and although we ask to sit together we were in separate tables. I do not blame our waitress she had nothing to so with the seating arrangements not the attitude at the door the manager did come over and gave us nothing but excuses as to why things happen the way that they did. But you ruined my bday with my family and I will never forget that nor will I recommend your restaurant to any one. Obviously in todays economy you could careless about your customers. | |
| Ted | 2/24/11 |
| I have been a TRH customer for at least 2yrs. I love going to the Brookesville location all wait staff and most of mgmnt are great until I had the pleasure of meeting the head manager, Kieth Ball. I found him to be extremely rude and verbally abusive to his staff. I was shocked by his attitude toward his wait staff, calling them stupid and useless, I felt embarrased for the poor waitress as she obviousley did not know where to put herself or how to act after being treated so awful. After the incedent I wanted to comfort her, and she said he acts like that to all his staff on a daily basis more toward the girls than guys employed at this location. I feel that such a nice wait staff should be commended for the great job they do. How can you let this go on? I have owned my own business for 17 yrs and have the upmost respect for my employees, lets be real without that wait staff he would not be able to draw in the money or the customers he does at this location. I feel that a reperesentative from corporate should take the time to look into this horrific situation as no one should work under this abusive attitude. He needs to go!!!! | |
| Dot Shipwash | 2/11/11 |
| We scheduled a birthday dinner on Feb.10,11 at Texasroadhouse in Alcoa, Tenn 37701.We called ahead for party of 6 and one child was to be there at 5;30 and was present at 5:20 and I changed it to 7 adults and 1 child. she said it would take 15 mims for change. I said no problem and could we have a table and not booth. she said no problen. we waited for longer and they took us to a booth where we couldn't even fit into. we ask to get a table as I had requested earlier.We went back to waiting room to set for 45 mims or longer.What a birthday this was . we had ate so many peanuts waiting for seating . We should have left and forgotten this place. The manager was aware of problem and she was very sorry. Thank you for listening to my first complant about any restaurant. The Shipwash party of 7 . | |
| Sandy | 2/13/11 |
| Texas roadhouse bedford Texas. I went in there last night with 3 of my friends. It is my favorite restaurant. Anyway they told me it would be about 15-25 minutes. No big deal. There was allot of people there so we sat in the coral and waited. And waited. And waited. I went to the host stand and asked the girl about how much longer because they were already 10 minutes over my quoted time. Her name I believe was Taryn or Talyn. She was completely rude to me. The tone in her voice was awful. She claimed only 2 tops were getting up and then looked at me like I was dumb when I asked what I "2 top" was. I didn't mind waiting that long cuz the foods great but the way she talked to me was not okay. Guests should never be treated like that. | |
| Joel | 2/14/11 |
| On 02/11/2011 Me and a group of nine other people went the Texas Roadhouse in Montgomery Alabama. It was the worst experience we have ever received in a restaurant. The waitress was disrespectful and the owner/manager(Troy)was the most disrespectful person I have ever came in contact within a business setting. He was passing by the table (we didn't know he was the owner at the time) and someone asked if he could get them something. He responed by saying im not a waiter im the owner and walked away. The waitress came back with her disrespectful attitude and we requested that they could give us our recept for the drinks that we were drinking because we no longer wanted the food so you can cancell those orders. Then waiter just walks away. She went got the owner and we told him the same thing as well as we didn't think we should have to leave a tip for someone that gave us awful service. He told us that we would because it was included in the recept. He also told us that we would have to pay for the food since we ordered even though we had not received it and if we didn't he would call the police. We told him we was not going to pay for any food that we did not consume. So he did just as he said he would and called the police. In the mean time he sent someone out of the kitchen to talk with us who was not even a manager while he waited for the police. The person he sent out was of our race (black). We could already tell by his gesture that he was raciest. Then you send someone out to address a sitiuation that was out of controll that was not a supervisor or a manager just because they were the same race. So the police finally came and they told us that we would have to pay for the food that we never received or go to jail. We told them the same thing that we was not going to pay for any food that we never consumed that we would pay for the drinks that we had started drinking or they can just take us to jail. By the time the realized that we really was not going to pay for the food they finially brought the recept for the drinks. The entire time I was on the phone with someone from the corporate office in Louisville Ky who said they only could take the complaint and have someone to call me back on Monday. I wait Monday to receive a call and no one ever called so I called them. The customer relations manager told me that she had talked to Troy that morning. All she did was defend what Troy had told her. We went back and forward on the phone to the point that I just got tired and asked to speak with someone higher then her. She lied and told me that the only person I could speak to that was higher then her would be Troy the manager/owner that we already had the problem with. So I asked her do the franchise not have any rules and regulations that the owners must go by and she told me that they just trust there owners to make the best decisions. So I hung up with her and called the main line back and asked if there was anyone higher then Courtney I could speak with and she told me yes that her name is Donna. So Courtney just flat out lied to me to back up the racist manager/owner Troy. Which made me even more upset. Donna was out of the office so I did not get to speak with her. But I will be calling back in the morning. How can you run a business this way? | |
| anita claunch | 2/15/11 |
| On Valentines Day we went to Texas Road House in McCallen, TX. The crew was outstanding and Anthony Cortez the manager was also very nice. We had won a free baby blossom at a valentines dance, so we invited two more couples to share the meal with us. When we were ready to pay the bill, we were told that they could not honor the baby blossom with the twofers. It wasn't much more, but it did not seem fair to let us know about the baby blossom not being free after we had already eaten the meal. It seemed like bait and switch to us. So please tell me what free really means? | |
| sarah | 2/18/11 |
| I just went to texas roadhouse on valentines day 2011...It was a very pleasant experience. the hostess was very friendly and our waitress was splendid. Her name was sherry and she was very attentive..Also the ribeye i had was the best steak i have ever eaten...Good job texas roadhouse..( i was at the texas roadhouse in ofallon missouri) | |
| Not very happy about visit | 1/31/11 |
| Yesterday I visited Texas Roadhouse location in East Meadow NY. After ordering drinks,I was told that they ran out of peanuts. Sounds silly but, that was one of the reasons for choosing the restaurant. Thereafter I ordered a well done hamburger, which was delivered to me med rare.To make the situation even worse, I called the headquarters up this morning, only to be made a fool of. An unknown person stated that I couldn't get a refund. Sounds like poor service all around. Would I go back,and give them another try? Heck no. There are many other places in my area to go to. Sorry guys poor service, poor food, no peanuts! | |
| jamie ostermiller | 1/18/11 |
| I am sending this in disgust of the way we were treated after our truck was broken into at your resturaunt. Everyone seemed to know about the break in except us and by then the theives had gone to town on our credit cards. They broke out our window and took many items and when I went in to get a garbage so that the broken glass would not be all over the parking lot they told me that this was the 6th break in in the past couple of weeks. They had done nothing about it nor did the manager seem to care. I will NEVER eat there again. I love the food yet am very dissappointed in the fact that they seem to know there is a problem in their parking lot and have done nothing to stop it. It was reported by several patrons yet they did not try to find out the owner of the vehicle so I may have cancelled my credit cards over an hour earlier. Even the police know about it before we did. If this is a problem perhaps they could have put up cameras more lights have a patrol through there regularly anything to make an effort. I will be telling my friends and family to stop going there and how uncaring they were. I hope this prompt you to force this place to take some action to help out their future victims. Even a warning as we walked in would have prompted us to remove some items from the vehicle prior to dining. I guess it just makes me angry that they knew this happened and has been happening and did not a dang thing. | |
| Kody | 1/18/11 |
| My wife and I go to the texas roadhouse in Lubbock, TX at least twice a month, always enjoy ourselves and never have a complaint about the food. On 1-15-11 we decided to go out on a date and what better place to start. We were told there would be an hour and a half wait when we called ahead and arrived about half an hour early, we were lucky enough to find a table in the bar and didnt have to wait long at all. Our waitress was awesome, never had to wait on a thing. We both ordered a salad, mashed potatoes, and salad. I had finished my salad, and my wife offered me the rest of hers, on my second bite of hers I bit down on something hard, only to discover I was pulling glass out of my mouth. Not just a little glass either, the bowl had chipped on the side in the kitchen and the glass was in the bowl. Our waitress was quick to get her manager, Brandi, who came and took the salad bowl so fast we didnt have time to investigate further, and informed us we would have to fill out an incident report, which we understood. Moments after we got our steaks she came and sat down in the booth with us and proceeded to ask us questions throughout our entire meal. We were floored. When she left she said she would take care of it. At the end of the meal the waitress brought our ticket, and apologized for what I was about to see. Brandi had taken 10 dollars off of our meal. I asked to see her again, and when she came over I further explained that there was GLASS in my wifes salad, and she had sat at our table for our entire meal. She again said she would take care of it and returned, happily telling me she had now taken 20 dollars off instead of 10. Angry I just paid the bill. Moments later another manager, Lindsey approached us apologizing repeatedly and asking if we would please let them credit my card for the meal. It isn't paying for my food that bothers me, but if the situation was so bad that you had to have an incident report, and then you take 20 dollars off? I mean come on..., what kind of customer service is that. The manager that came last gave us a gift card for a dinner for 2, begging us to give them another chance. Why arent all of your managers like that? horrible experience. | |
| angela donahue | 1/19/11 |
| My daughter and I had the same to eat. Sweet potato and bloomin' onion. That night I was sick the entire night and next day. My daughter experienced diahrrea all evening. Will never eat there again. The supervisor who was made aware of the problem had no compassion whatever. Did not say he would give a refund, or any compensation for what happened to us. Shame on them. | |
| Unhappy Mom and customer | 1/28/11 |
| My service has always been poor when I go into the location. When I order take out its always cold and salty! But, here's is the real kicker...my son worked at this place in in Peoria Az and single handedly did all of the training for the store, used my printer at home, spent money on putting together materials, made this store the "training" store, then they turned around and fires all of the "good help",(mostly minorities) told him not to take it personal, demoted him, he was paid peanuts!He did the job of 3 employees, I know because they had to hire 3 people to do what he was doing! The management at this place sucks, the food sucks and I'm telling everyone I know! My son never missed a day of work, well only when he had emergancy apendectomy, and was sick at work and asked to go home they said "no" next day he was in the ER being cut open! yeah Im mad!! | |
| Heather Passmore | 1/14/11 |
| My husband and I are frequent diners at the U.S. 135 S in Greenwood, Indiana location and have never once had less than perfect service! The hosts are always friendly and accommodating (we always ask for a booth) and the wait staff is always in high spirits. Our food is always cooked to perfection, refills are given in a timely manner, and the rolls are ALWAYS so good I eat a basket by myself (even in light of my husband's comments that I won't finish my steak). We are not very hard to please people, but this location definitely goes above and beyond! We usually end up purchasing alcoholic beverages, an appetizer (sometimes two), two full entrees, and a dessert, AND we tip 30% on top it that. We will easily drop $75 and not think twice because the service is so spectacular! Keep up the good work! | |
| janeen mendoza | 12/28/10 |
| This is the second time I have had a horrible experience. And I mean horrible! I'm sure I am just wasting my time complaining about this. To night we went for dinner and instead got a mouth full of pubic hairs in our salads. The manager thought it was quite funny and said he'll give me a free entree. Oh wow a free entree!! He had a smirk on his face the whole time and made stupid comments. I used to like your restaurant a lot but not now. I hate it there!! The rolls were hard as a rock and the pubic hairs in the salad was just sickening!! I went to the bathroom to vomit. We were being pushed out while ordering by our waitress she told us she would serve us only if we didn't take longer than 1 hour to eat. We were treated like trash. I am shocked at the way we were treated. I would have got better treatment and better food at McDonalds. Your management sucks, your staff sucks and food sucks. Everyone we talked to about this thought it was funny for some reason. Not to mention a few months ago we went there for dinner and the waiter started a fight with my fiance and followed him out the door. We complained and nothing was done about it at all!! So as you can imagine I AM PISSED!!! I will be informing everyone about this treatment we received. And I mean EVERYONE! | |
| Pam | 12/3/10 |
| I was never so angry in my whole life. We've been going to Texas Roadhouse for a few months now since the built this one closer to our home. This Friday night we went after a hard days work to enjoy a nice meal and each others company. Everything was going fine until we were asked to hurry up because some "regulars" wanted our seats. Never again will I spend one penny in that place. My money is just as good as your "regulars" . Then the bartender had the balls to say well they come in here every night at the same time and sit there. I said well if they were here on time they would be sitting here instead of us. Texas Roadhouse another one seems to have bitten the dust.Rule of eight still applies. If I could rate you any lower I would! | |
| Beatris | 12/5/10 |
| First time visitors to the Everett MA location....My 9 year old son is not a fan of BBQ so ordered him a cheesburger very delecious except for the latex glove thumb finger in the burger! | |
| Jennifer | 11/24/10 |
| *****WARNING***** Friday, November 19, 2010, my daughter and I went to your restaurant in Chesapeake, VA. The waiter (Trey) appeared to be very on top of things, so when the night was over, he received an $11.00 CASH tip with the $26.82 meal. I signed the receipt, zeroed the "tip" part out, and then totaled the receipt for $26.82. WELL, a couple of days later as I looked online at my checking account, I had been charged an EXTRA $3.18 which brought my "total" up to $30.00. When the restaurant was contacted and I spoke with a manager by the name of Jessica, I was told she needed to look into this since a couple of days had passed. When she called me back, she told me that yes, my ticket had been rung up and "closed out" at about 7 PM. BUT about two hours later, the waiter (Trey), whom I had so generously tipped, ran my card number again and added the extra money on as more of a tip for himself. I was given my $3.18 back along with a coupon for an entree (I was NOT impressed with this!). When I asked what the repercussions would be for the waiter, I was told he would be written up. That's all. I AM NOT OK WITH THIS!!!! This guy took my debit card number and added to the bill to "fluff" his pocket. I believe I can press charges against him. I may still do this, even for the $3.18, since I did NOT give him permission to have that money!!!! | |
| Carmen | 10/31/10 |
| I just want to say I live in Burleson and my oldest daughter was playing in Temple and we visited the Temple location and they were dressed up for Halloween. I have never seen so many distasteful costumes. One girl was volleyball uniform and literally her butt cheeks were hanging out and 2 other girls that worked at the establishment were wearing distasteful costumes and were dancing in the aisles of the restaurant. We were there with our teammates which consisted of four 13 year olds. This restaurant is suppose to be a "family" restaurant. I don't mind having fun and dressing up, but there needs to be a dress code. I am very disappointed!!!! This restaurant was a bad influence to these young 13 year olds! The food is always great, but this establishment went overboard on allowing staff to dress up with no restrictions! Hopefully in the future they will make better decision! | |
| Orenia LaValley | 10/25/10 |
| I live in Milwaukee,Wisconsin.My first time at a TEXAS ROADHOUSE restaurant was on 10/24/10. We were exceted about having our Sunday meal there. When we walked in the door the first thing the hostess said to us was she would have to talk to the manager to see if she could serve us. It was nine of us and we didn't mind waiting to be seated. So we waiting for about twenty- five minutes before we were seated and they seat us in a booth that holds four with a table for two next to it back in a corner where people would have to crawl over us to eixt. Other people came in after us groups and couples. They wre giving seating before the acknowledge us. They were of the white race and yes we are black. There were other black people that had to wait just like us but, everyone else that came in was seated first or before us.We never had a chance to speak to the manager because he never came out to speak to us. This restaurant is located in Waukesha, Wisconsin. I will let my family and friends know that this restaurant does not like to serve people of the Black race and if you don't want to feel like you're living in the early 1900s where there was a place for Whites and a different place for Blacks like in the back of the restaurant outside to choose a different place to have your meal. | |
| tom rancich | 10/22/10 |
| 21 Oct 2010 PO Box 150 West Tisbury, Ma 02575 Texas Roadhouse 500 Miron Lane Kingston, NY 12401 General Manager: Sometimes the whole story is not readily apparent. I took Mom out to lunch at the Kingston, NY Texas Roadhouse on 10/10/10. It was a gorgeous day and we opted to eat on the patio. Our waitress was Nikki. She was absolutely fabulous! Her timing was perfect—we were not in a hurry. She joked with Mom and was engaging and convivial. She took the time to chat with us which was very pleasant, especially for Mom. The whole story, however, was that we were saying good-bye. Mom was very sick and that would in fact be the last meal we would share together. Mom passed three days later. There was no way that Nikki or the rest of the crew could have known (Natasha? I think was the hostess—also very nice). Thus my only conclusion can be that that is the way the crew treats everyone; that, in turn, is a testimony to great leadership. I tried to visit Nikki and tell her this in person while I was up for the funeral, but she wasn’t on either night I stopped by. To sit in the sun and eat and talk with such impeccable service was a true gift. Mom was happy and she had a great time—her last great time. I have a lasting memory of a perfect afternoon with my Mom that I will cherish for years to come. Thank you Nikki, thank you Texas Road House. Sincerely, Tom Rancich CEO VRHabilis, LLC Veteran Run Work! CC: CEO, Texas Roadhouse Corporate Office Hard copy sent to restaurant and corporate | |
| Larry Eaglebear | 9/30/10 |
| Hello, I am a big fan of your Texas RoadHouse in O'Fallon,Il. Excited about someone birthday I wanted to send them to your place for a birthday meal. I called and spoke with a female employee and asked her how i could pay for a meal as a surprise for this person even inquiring as to how i could get her a Gift Card to use there when she came to eat. I wanted to tell her she had a Steak waiting for her after she got off work for her birthday But i was very disappointed when i was met with the girl telling me she was sorry but there was no way she could make this happen for me. As i said i am a every week frequent flyer to your establishment but was and i am now disappointed your facility could not do this for me to make someones 58th birthday a special occasion. I finally found another place that was willing to go the extra mile to make this happen for me for her. I am now making a request to you not only from me but from others i have talked to whom have asked of your O'Fallon resturant to do the same as i did, Maybe you could find a way to make these things happen for people like myself who like your facility and want to share it with others. Larry Eaglebear 109 North Main Street Ellis Grove, Il. 62241 A copy of this will be hitting my facebook too. | |
| carol gerardi 3943 privet ct Zephryhills fla 33541 tele 813 783 2067 | 9/22/10 |
| on saturday sept 18th at the wesley chapel rest on rd 56 we had a party of 10 and were told it would be about a 50 minute wait. after about and hour and a half we checked to see how much longer was the wait and we were told that the people at the table for 10 did not leave yet.again after another half hour we went back to check and were told at this time that they could not accomadate us at this time as they really did not have seating for ten.why we we not told this from the beginning ?I It was almost nine oclock at night and we had to find another restraurant.you have lost 10 customers and whoever else we tell about our experience.I think it was handled very poorly . | |
| tim Goodpaster | 4/29/10 |
| I WAS AT THE LAFAYETTE RESTAURANT YESTERDAY. SECOND TIME THIS WEEK. I HAVE OWN MY OWN BUSINESS FOR NEARLY 40 YEARS. MR EAKER IS A LIABILITY TO YOUR FIRM. HE IS NOT CUSTOMER RELATED AND WILL NOT DISCUSS ANY PROBLEM WITHOUT GETTING COCKY. I EXPERIENCE IT AND THE TABLE NEXT TO ME. HE WOULD NOT WORK FOR ME. I'M ALSO CONTACTING THE LAFAYETTE BETTER BUSINESS BUREAU, BUDWEISER CORPORATION REGARDING THEIR POLICY ON CUSTOMER SERVICE AND THE INDIANA ALCOHOL COMMISSION. MY CELL NUMBER IS 1-317-709-3026. | |
| Petra Naujokat | 6/4/10 |
| My family and I ate on Tuesday, June 2nd at the Texas Roadhouse in West Bend / Wisconsin. Our waitress was Sam Stultz. She was the best waitresss we ever had in a Texas Roadhouse and we eat at your staekhouse all over the States. She was supernice, fast, very friendly, big smile, always there to help. She was amazing. You shopuld remember Sam, she is really representing your company. Great job! We love to eat at your place. Thanks, Petra | |
| Debbie Stevens | 6/7/10 |
| WE HAD DINNER AT THE BARTLETT, TN LOCATION ON JUNE 7TH. THE SERVICE WAS GREAT BUT I CAN'T SAY THE SAME FOR THE MANAGER JASON GIBSON. WE HAD 6 AT THE TABLE AND WE ALL ORDERED STEAK. THEY ALL CAME OUT OVERCOOKED. WE SENT THEM ALL BACK. THE STEAKS WERE REPLACED BUT IT TOOK SOME TIME. ONE OF THE MANAGERS CAME OUT AND SAID HE WAS SORRY AND THEY WOULD TAKE CARE OF IT. THEY CREDITED THE BILL 50% WHICH IS OK BUT A GOOD MANAGER WOULD HAVE CREDITED THE MEAL. ONE OF THE MANAGERS RAN OUR TICKET BUT DID NOT CHARGE US FOR OUR DRINKS. HE APPROVED THE TICKET AND GAVE IT TO OUR WAITRESS. WHILE STANDING OUTSIDE WAITING ON ONE OF THE MEMBERS OF OUR PARTY TO COME OUT, THE WAITRESS CAME OUT CRYING. WE ASK WHAT WAS WRONG AND SHE SAID SHE WAS FIRED BECAUSE SHE DIDN'T CHARGE US FOR DRINKS. THIS WAS NOT HER FAULT BUT THE OTHER MANAGER BECAUSE HE RANG UP THE TICKET AND APPROVED IT. I WENT BACK IN TO OFFER TO PAY FOR OUR DRINKS. JASON GIBSON THE MANAGER SAID HE REFUSES TO TALK TO ME ABOUT HIS EMPLOYEE. I THINK THAT IS VERY POOR MANAGEMENT. WHILE SITTING AT OUR TABLE THERE WAS NOT ONE EMPLOYEE THAT HAD ANYTHING POSITIVE TO SAY ABOUT WORKING THERE. THEY HAD ALL RECENTLY HAD CONFRONTATION WITH JASON FOR VARIOUS THINGS. MY DAUGHTER IS AN EMPLOYEE THERE AND DUE TO POOR MANAGEMENT, I WILL NOT ALLOW HER TO GO BACK. I TOLD JASON HE NEEDED TO TREAT HIS EMPLOYEES WITH MORE RESPECT AND TREAT THEM LIKE A HUMAN BEING. HE TELLS THEM THEY ARE NEVER GOING TO AMOUNT TO ANYTHING LOOK WHERE THEY ARE WORKING. I DON'T KNOW ABOUT YOU BUT APPARENTLY HE DOESN'T LIKE HIS JOB OR HE WOULDN'T HAVE MADE THOSE COMMENTS. THERE WERE AT LEAST EIGHT DIFFERENT PEOPLE WHO HAD SOMETHING BAD TO SAY ABOUT JASON GIBSON. HE NEEDS TO GO BACK TO LEARN HOW TO HAVE PEOPLE SKILLS AND TREAT PEOPLE WITH RESPECT AND DIGNITY. | |
| Sabrina McMullen | 9/9/10 |
| We first visited Texas Roadhouse in Glen Allen, Virginia in late August and had a very pleasant experience, our waitress, Allie, was super sweet and the food was excellent, and a good bargain because we went during the discount lunch hours. We saved our money for a few weeks, looking forward to returning for an evening dinner, and went back on Labor Day, Sept 6th. Bad mistake. We got a surly waiter named Jason. We ordered the rib basket appetizer and asked if we could get a different side instead of french fries with it, and he said yes. We asked if we could have a few rattlesnake bites instead of fries and he looked at us as if we were idiots, and said very snottily, 'That's a whole 'nother appetizer, you can't have that!' So we ordered a cup of chili instead. We'd been seated at a tiny two-top table, hardly room for your peanuts and bread, so when the ribs and chili were brought we had to put the peanuts on the room divider and were still pressed for space, so we pulled the meat off the ribs onto a single plate (we were sharing this appetizer) and asked Jason to remove the plate with the bones, which he did. Later, when we asked for more rolls, he scooped the plate of rib meat away when he delivered the bread, meat we were still nibbling on. He was moving too fast to catch, so when he returned with the entrees we told him what happened, and again, we got a surly, dismissive answer..."All *HE* saw was a plate of bones!" He neither offered to replace the ribs or take them off the check. The rest of the dinner was ok, my steak was properly cooked, my husband's salmon was moist and flavorful and the portion was HUGE. We had been seated in the midst of several large groups with small children, who were rather annoying, so we decided to finish our drinks at the bar, and perhaps have another one. (The Grande Margerita was wonderful.) We asked Jason for the check and told him we would be sitting at the bar. He gave us our check and we took a seat at the bar, intending to pay both tabs on our way out. Jason literally ran up to where we were seated and demanded payment on the spot. We hadn't even ordered another drink yet! I thought this was terribly rude, and said so to the barmaid, Allie, the waitress we'd had on our first visit. She and the other barmaid explained to me that if a customer runs off without paying their check, that money is taken out of the server's pay. I informed her that this is ILLEGAL. It's like telling a cashier at K-mart that any shoplifting losses that occur during their shift are coming out of their paycheck. It's not only illegal, it's terribly dangerous. What are these female waitresses to do if a couple of large, drunken men are determined to leave without paying? Is she supposed to physically stop them? Get hurt in the process? I've worked for many bars and restaurants and I've never heard of such an ignorant policy. Wait staff cannot be on the floor constantly, they are back and forth in the kitchen, doing sidework, etc, and everywhere I've ever worked it was the host or hostesses responsibility to catch these bums, and even THEN all they were told to do was ASK for payment. If the bums try to leave after payment is demanded, we were to get their license number and call the police. Under no circumstances should an unlucky employee be forced to pay for this sort of thing. If they are having a security problem, they need to hire someone to work security. A theft detection professional, a bouncer or doorman, or if they think a certain server is letting their buddies skip out, they need to monitor that server and terminate them when caught. Either way, Jason was one rude waiter. We handed him a $50 bill for a $45.09 check, and he dropped the change on the bar next to me without saying 'thanks for your business' or anything. I didn't even know he had put the change there until I turned around, because I had been facing my husband when he dropped it off. We shrugged it off and tipped him more than we should have ($8.00), hoping to get better service if we ever get stuck with him again. I am not sure we'll ever go back, however. If this policy of punishing wait staff for thieving customers is true, not only will I not EVER return, I will report them to the Virginia Labor Board and Attorney General, because I do believe this is an illegal practice. If it's not illegal in Virginia, it's still incredibly dangerous and cruel. Even the worst waiters and waitresses bust ass for their money. I have put in a call to the corporate office, and they could neither confirm nor deny that this is indeed the policy at the Glen Allen location. The said the owner of that store will be calling me, so I'll update after I've heard from this person. | |
| Christian Maudsley | 6/10/10 |
| Texas Roadhouse Restaurant 5418 So 1900 W Taylorsville, Utah 84118 / Richard Easterly Managing Partner & Sam Maio Service Manager - I have known Richard for over eight years through a business contact and have known Sam for the last few years. Not only is the food exceptional they are consistant in quality, taste and service. Richard is a ball of fire (he is somewhere from the South I believe) and knows the secret in leading others to success in this business. He gets the big picture and keeps the bottom line in his sites. These two guys have a great working relationship and it shows. Both have great personalities and are very genuine people. Even though this is a job they are there to serve the people who keep their doors open and therefore let us know they are greatful to have us Each and Every Time in their restaurant. For years we would go three times a month because you could count on the quality now, we go once in a while only due to the economy. I would say this is one of the best restaurants in Salt Lake City for all the right reasons... Food, Atmospher, Price, Service and a lot of Texas enthusiasm (I know, I used to live in San Antonio). Both these guys are the type of people I would want representing my company and to maintain a great name as Texas Roadhouse. I have been in Operations for over 8 years and have a pretty good understanding of what it means to lead and that is to serve others. You have gold in these two guys, hope they are WELL TAKEN CARE of. This is the only place in town that I can count on a great meal EVERY time. Nice work Richard & Sam!!! | |
| Jenna reed | 6/16/10 |
| I visited the Texas roadhouse in north dartmouth, ma. I ordered an 8 oz sirloin with two mashed potatoes, and a Texas peach fuzz and my dining companion ordered a 10 oz ribeye with veggies as sides. Of course we ordered the always delicious bread as well. This time it was dry and cold. My steak was dry and his was overcooked. Also, my Texas peach fuzz was pure alcohol not much peach. I am very disappointed with this visit. We understand steak can become dry, overcooked, undercooked whatever...but what happened to the bread? | |
| Cheryl | 9/2/10 |
| My husband and I were at the restaurant in Bridgeville, PA on 9-1-10. When the check was brought to us someone else's check was put on our charge card. When we brought this to their attention, they "corrected" the problem only to make the same mistake (twice). Finally, on the third try they got it right. However, when I asked to see the voided statements, they said they could not produce evidence that the errors were voided from our card. This makes no sense. Every other vendor would have run a credit and asked us to sign the receipt. Obviously, I'll never go there again. | |
| Paul | 8/19/10 |
| Folks!!!!....You really need to do something about your evening manager at the Sandy Utah Location, Mr Dave Honey. This person really needs to work VERY HARD!!on how to handle people. I have been in Charge of large numbers of people with very critical time sensitive work, as your servers are, but if I ever treated any one of my employees like he treats his, nobody would be left to work!! If he would have talked to me as he does to the servers, I would most likely put his teeth out. I know you have lost at least our family as regular customers, and the other folks that were able to witness this display were very uncomfortable also. My family and I love TXRH, but we won't be going back to the store at Sandy again!!! You need to do something!!! | |
| Michelle Garza | 8/3/10 |
| I run a corporate hotel in Harlingen, Texas. Jon Deba runs the Texas Roadhouse here in our city. We send ALL our customers over there! We even give our special guests gift certificates for the Texas Roadhouse because they are always so great and Jon makes it a point to bring fresh bread to the hotel for our guests every once in a while. We used Jon's restaurant to cater last year's Christmas party for our employees and it was fantastic as always. | |
| Charles Wheeler Photography | 8/9/10 |
| Our business has patronized Texas Roadhouses for many years in Olthe, Topeka, Wichita, Oklahoma City, and Fairfield. Over the past few year we will bet we have spent over $6000 at your restaurants. NEVER again! We have been trying to let this go. When our client that we were entertaining (all though joking "I hope") calls and says we are considering you for the contract as long as you don't take us back to a Texas Roadhouse, WE HAVE A PROBLEM. We truly can't remember a manager treating us this poorly! I personally have traveled nearly the entire globe and have never been treated this poorly. If it were not for the VERY pleasant waitress, this would have gotten very ugly for the manager. When you care more for a stupid so called policy than the comfort of your guests then you have a problem. Our bill was $286. That will be the last cent you will ever get from Charles Wheeler Photography! We will make sure to post, speak and write about avoiding Texas Roadhouse for business meetings every chance we get. Starting with the PPA website. | |
| michael | 8/11/10 |
| My wife and I went to Texas Roadhouse over the weekend to have a nice dinner because it was her birthday. We went to the bar to have a drink why we waited, as she finished here mixed drink which I drank some of she says there is something in my drink well there sure was, a big 3 loop earring, we were shocked we wanted to vomet.One of the managers came over and says oh I will get you another drink, now would you really want a new drink if you found a big 3 loop earring in your drink? Well another manager comes over with a 20 dollar coupon yea that’s going to make me feel good , he was really rude to my wife, she said that they should not were earrings at work when they are cooking and making drinks and he said they are not allowed to , my wife said well then she should be fired and he replied back don’t tell me how to do my job, I said to him you need to let her vent a little she has handled this very well did not make a scene at all which I was surprised, he just kept being rude as we left I will never eat at any Texas road house again!!!!!!!!! | |
| mona | 8/15/10 |
| the texas roadhouse in florence alabama the managers does not know how to treat their employess with respect, they treat them like a piece of property. i heard that one of the workers dropped a cook chicken finger on floor and then pick it up and put it on plate for the customer to eat. i will never go back their to eat. Snoop and Dave are the worst managers there. snoop is giving the one month employees 30-40 hours while the 2-3 years worker get 15 hours or so. that to me is prestiage, unfair, discrimnating, and disrespectful. i am going to talk to some people higher up to find out what can be done. i heard the managers drinks while working, especially during football season. i don't think we need these kind of managers working in this kind of business.. | |
| Marie | 7/5/10 |
| Myself and many many many family and friends go to and very much enjoy the Texas Roadhouse in Clarksville, In., The atmosphere and service there is awesome except for a Manager named Wendy. This woman has no business being in her position. She is rude and down right out mean to her servers. We so love going there and love going in large groups often but have been considering finding another place to enjoy. We have always had excellent service and great cooked steaks. I give those servers 10 Stars plus for a job so well done and putting up with a manager named Wendy. As for management in regards to Wendy, I give her a 0 star. I am here to ask corporate to please check on this matter and try to correct it cause I love TEXAS ROADHOUSE....Awesome steaks and fabulous ribs!!! | |
| Marie | 7/5/10 |
| Also adding to the above comment on Clarksville, In., Texas Roadhouse, I have heard a server say to another that she knows the managers attitude is that servers are replaceable but was probably going to turn in a notice due to the manager Wendy. I know jobs are scarce right now, but good servers are hard to come by. Also I wouldn't be surprised if some of the male servers there were to file a sexual harassment against her because she is very overly touchy to their bodies. I sure am hoping that this woman is checked into. Thank you and hoping to be considered as a valued customer. | |
| sharon jackson | 7/19/10 |
| My husband and I always have our annivarsary dinner at outback steakhouse in montgomery,al.This year the 18th of july,we decided to go to texas roadhouse in montgomery,al.It was a beautiful sunday morning.we arrived there at about 12:00 noon. we were seated immediately.Our server's name was kelly.She was a very sweet girl,overall she was awesome!I ordered a well done roadkill with greenbeans and a baked potato,my husband ordered a 16 oz ribeye medium rare with two baked potatoes.We received our food about 15 minutes later. | |
| Write A Review For Texas Roadhouse Corporate Headquarters Note: This is not to be used to contact Texas Roadhouse Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Texas Roadhouse. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
Other Headquarters
Monster Energy Drink Corporate Office
At&T Mobility Llc Corporate Office
BMW Corporate Office
Hollister Incorporated Corporate Office
Walgreens Corporate Office
Verizon Wireless Corporate Office
Little Caesars Pizza Corporate Office
Miami Subs Corporate Office
Midas, Inc Corporate Office
Citifinancial Inc Corporate Office
Intown Suites Corporate Office
Old Navy Inc Corporate Office
Restoration Hardware Corporate Office
Visa Inc Corporate Office
Ideal Image Corporate Office
Maurices Corporate Office
Enterprise Rent-A-Car Company Corporate Office
American Signature Corporate Office
Victoria Secret Corporate Office
Starbucks Corporate Office
The Sherwin-Williams Company Corporate Office
Motel 6 Corporate Office
The Ritz Carlton Hotel Company Corporate Office
Amc Entertainment Inc Corporate Office
Benihana Corporate Office
more