The Sherwin-Williams Company Corporate Office | Headquarters Contact Phone Number & Address

Thomas (Ted) Boler

1/26/12

Thank you so much for the gift (emergency system) will be very useful. I have nothing but praise for the local HATTIESBURG HWY 98 WEST store. The employees there are very friendly and helpful. They are very good at helping match paint, no matter what I bring in. They help pick colors for my own home, my wife was very pleased. When you walk in they greet you by name, and I have never been anything but very satiesfied with the customer service I receive at this store. And will recommend this paint to any of my customers. THANKS

SW Pee-On Employee

1/25/12

I've been reading through everyone's complaints and I would like to address some of them:

Annette - Sounds like the guy had little to no customers that day, in which case he had made no cash transactions. It is true that his drawer would have been short, and unfortunately Sherwin isn't always crystal clear about what that means. He probably didn't know that his computer would have understood why his drawer was short, and was trying to save his own tail from looking like he stole ~$20.

DC - My guess is that on your first visit the employee noticed that you were spending quite a bit of money in the store, and would probably be a returning customer, therefore they tried to help you out on pricing, probably putting you on a contractor's account so you could enjoy that contractor's pricing level. I do this al the time in my store, but I let people know that I'm doing it so they don't have issues like this. On your second visit, since the sale was already going to give you a pretty good price, they couldn't back off from that price any farther. In the three months between your visits, we probably had a price increase (it sucks, but it happens), which accounts for $70 difference.

Mark Yoder - Really, guy? We'll help you out, but when you bust a piece off a your roller, we're not going to be able to order only that replacement piece. We don't manufacture the sundry products, therefore we can't distribute their parts individually at our own discretion. I'm sorry to be rude, but use your noodle. When you break your coffee maker you don't go to Walmart expecting that they can order parts for your Cuizinart coffee maker, you call CUIZINART.

Kenneth Ayers - Also.. Really? You placed a special order for paint that you clearly stated you understand is 1)high in price, 2) not carried in the store. When special orders are required, shipping costs come into play. Especially when you need something in a rush, (which means less than 7-10 days). $17 to rush deliver ANYTHING is reasonable. Now, there is no way that the paint was delivered on the same day unless either your store is EXTREMELY close to an SW distribution center or the manufacturer themselves (in which case it's still extremely unlikely), or it was delivered from another store in the area (in which case you wouldn't be required to pay delivery fees). The delivery fees charged are not fees that Sherwin Williams makes up or even gets to keep. They are charged either by outside vendors which provide the products, or by the delivery service that delivers rush orders. Bitching about shipping is like bitching about having to tip your waitress. Unless your package arrived and it was unusable, consider your money well spent.

MJM, INC.

1/2/12

I WANTED TO THANK YOU FOR THE XMAS GIFT OF THE EMERGENCY SYSTEM. WHAT A THOUGHTFUL THING TO DO FOR A OLD, FAITHFUL COMMERCIAL CUSTOMER. FOR OVER 30 YEARS WE HAVE NEVER EVER USED ANYTHING BUT SHERWIN-WILLIAMS PAINT. YOUR LOCAL STORE HERE IN SELMA, AL IS SUCH A DELIGHT TO SHOP IN,AND STAFFED PROFESSIONALY.
THANKS AGAIN, AND I PUT THE SYSTEM IN MY TRUNK - WOULD NOT LET CREW GET THEIR PAWS ON IT.
MARTHA STRICKLAND

Annette Fuller

12/13/11

My daughter purchased paint from your store in Pensacola, Florida on 12/9/11 with cash. She ordered more than she needed...was not paint that had to be mixed....I believe this states your "Return Policy" as follows:
Upon showing of proof of purchase, Sherwin-Williams will accept the return of Products, excluding tinted paints, stains and other coatings and opened or cut rolls of wallcovering, provided Purchaser returns any such Products to a Sherwin-Williams retail store within thirty (30) days of purchase. Any returned special order wallcoverings will be subject to a 25% re-stocking fee based on the purchase price paid for such Products.

She took the un-opened paint back to the store and talked with "Jeff" who was the same person she purchased it from. She was told that he could give her a check...no local bank there...or she could take it back with her to Birmingham, Al. and see if they could give her her money back. She told them she paid cash and would appreciate cash back. He told her he couldn't refund her the money...would make him SHORT IN THE CASH DRAWER!!! I have dealt with your company quite a few times in the past and have NEVER been told that! What the heck??? What has happened to your credibility??? This is ridiculous!!!

11/13/11

Was lured in by the 40% off sale running 1st weekend of November 2011. Bought all exterior mid-grade paint for my 1,900 SF rental property. Total bill came to $725, with the discount. Funny thing is, I had just painted the exterior of my 2,200 SF personal home three months earlier, with the same stuff, all in mid grade - total bill in paint? $795. Without a sale going on. Somehow my 1,900 SF rental now has $1,200 worth of paint on it (non sale price) while my own personal 2,200 SF residence has $795 worth of paint - this just doesn't add up.
Also, really plan ahead with these guys - I called in my paint order three hours before I was to pick it up. When I showed up 3.5 hours later, I was kept waiting inside the store for an additional hour. I lost my work crew for the day becasue of this 90 minute delay. You can only keep a group of guys sitting around doing nothing for so long.

fineline custom design llc.	8/16/11
we spend $50,000 per year and they wont (cant)do anything we ask them to do ?the customer service is absolutely pathetic.they dont care.like 10 year old kids playing xbox. what a joke

Barb Baumgartner

8/25/11

I have been a SWcustomer for many yrs now I am trying to use exclusively the very low or NO VOC paint....just bought a 43 voc quart on sale for 15 but found a NO voc paint at sears for 10....which went on beautifully....tried to return the paint to SW was told since it was tinted,,,cannot return....
SW NO voc paint is just too expensive compared with other brands...I will shop elsewhere for paint needs from now on... you need to try and help the environment and make it safe for children inhomes to not breathe in bad air from high VOC paints and make the NO VOC paint more affordable....thank you

Mark Yoder, Jr.

7/13/11

Today I stopped at the Milford, DE store and asked "Ben" if I could get a small plastic clip-on part for a paint roller. He said that he didn't have a part like that, and didn't think he could buy one. i asked him to call the company and see if the part could be ordered, and he later called me back and said that the small, 25 cent part could not be bought, and that the $15 roller had to be bought. I am supposed to throw away a perfectly good roller because the company won't sell a part to fix it? I do not want to do business with a company that operates like that. I prefer not to buy any paint or painting products, or anything else from a company that won't sell a small part to fix an item. If this is really the case, I hope many others voice their disapproval and boycott their products.

Tic Tac Auto Thorold Ontario

7/20/11

I am looking for anyone that has had a problem with auto paint lifting and cracking due to the sales representative giving the wrong advice purchased from Dunlop Store St. Catharines Ontario. I have been battling now with the St. Catharines store and Head Office in Toronto for over 2 months now and no one will take responsibility nor will they even answer my calls. I am being forced to take further action I did hope they would stand behind their product and error but apparently not. Very disgusted

Starkey-Texas	6/9/11
New Commercial!!!! Currently the best on TV. Very inovative and beautifully done. Who ever thought that maybe you might just WAIT for the next showing? Keep up the good work. Surely this cleaverness can go on forever. Thanks.

David betees AIDS Patient at Sherwin williams, OHIO.

5/24/11

Dear sir,
My name is Dr.fluid from Ohio.My patient by name David M.Betees is working at your office.He is suffering from AIDS Disease and more over he is eating pork meat regulary and as a doctor i have told him not to eat pork meat and stay away with intercourse.He is not listening to the words i told him,Please scould him and warn him as he is under your company control.If possible please send his e-mail id and working landline phone number immediately to Fruxide@yahoo.com

Kenneth Ayers

5/18/11

We placed an order for a quart of metallic paint & they charged us $16.95 for shipping!! Then the next week we placed an order for a different metallic paint by the quart & also for a clear coat for what we were painting. We knew the paint was high but DID NOT think that we would be charged DOUBLE SHIPPING because they were ordered the same day & I am sure delivered the same day. I was so mad, I listened to the cashere make all kinds of excuses & could see that she was really embarrassed, so I didn't say anytthing. I would like to know if there has been other complaints on these shipping charges!!! This is a real scam on Sherwin Williams part, they just pocket the extra money! My next stop is the Better Business Bureau!

Reggie Wallace / Renaissance Painting LLC

4/22/11

My rep and my store manager are good at their job but I think this lies in the corporate realm and at this time we are looking at gathering information from other painting contractors in the area to file a class action law suit. I have tickets in stacks that are overpriced and in a scattered price range. The very same product is purchased by my employees hours earlier and hours later the same material has increased in price. The pricing is installed on the computer and yet when it is punched in it comes back overcharged. This is blatant and when we get credit back it is not clear where the money goes. We are currently being overcharged for material due to a warranty that must be in place yet it is the same warranty on the same material and the same application that would be utilized by any other company material. I am moving forward with any recovery possible and still have tickets from 2010 that are still not corrected and that means I must file a 1099c with the IRS which will ultimately lead to an audit of Sherwin Williams. We create the work that allows you to sell large quantities of material as we amass around $800,000.00 of contracts a year. I am not done trying to contact someone else and I will be seeking compensation.

RAZORBACK CONCRETE COATINGS

3/29/11

I AM VERY DISPLEASED WITH THE PRODUCT YOUR REP TOLD ME TO USE. HE SAID IT WAS A 1 COAT PRODUCT SO I BOUGHT IT BECAUSE CURE TIME AND STRENGTH OF THE SPECS. SINCE I'M DOING A RESTAURANT THAT HAD TO CLOSE FOR THE JOB. IT WASN'T A ONE COAT JOB,LOOKED AWFUL AND HAD TO HAVE THEM CLOSE ANOTHER TWO DAYS BECAUSE OF HAVING TO FIX WHAT YOUR PRODUCT DID. THE PRODUCT WAS THE WORST IVE USED IN ALL 15 YEARS OF DOING OVERLAYS. I WOULD LIKE A REFUND OR CREDIT BECAUSE IT WASN'T WHAT THEY SAID IT WAS.I LIKE DOING BUSINESS WITH YOUR COMPANY BUT THIS NEEDS FIXED ASAP. THANKS OWNER DANIEL SNEED OF RAZORBACK CONCRETE COATINGS (479) 981-3077

suzanne wilson	3/31/11
i have to let u know how cool your latest commercial is with the paint swatches scenery. whoever put that together should be commended. it really shows the difference color makes and the varieties of colors u have. it brightened my day. so hey," thats sherman williams." lol that was my part. just wanted to let u know. suzannewilson9@aol.com

	3/15/11
i left my 5 gallons out without the cap is it can dry

walter Brembs

3/15/11

Just bought a gallon of paint today at $49.00. Came home 2 hours later and found a flyerstating a sale with 30 percent off. I called the store and was told they just was notified by E-Mail only 1 hour ago. I could of saved nearly $15.00 just on the paint alone. They said just too bad. In the past, I was told by someone else on a pending sale. I believe it better to have good customer relations. But since the help here changed, so could I look elsewhere.

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Cathy Perry	2/26/11
I have always used your paint''love it''...Its be best on the market...The only problem i have is catching a paint sale' I WILL CALL & 90% of the time No one knows when....? drives me crazy....I need a break''been painting the whole house''Will you please send me a good coupon''MY E-mail is rperry9410@yahoo.com or home address 9410 Chadwick Ct.Kimberly AL. 35091 Thank YOU''Cathy Perry

10/30/10

The paint was good , the service in Terre Haute Indiana was terrible!!! I went in 3 times to get paint, told them I had my kitchen apart on Monday. The paint was going on sale Friday, ok . I went back in on Thursday ,(I happen to be in town ,25 min away), to take colors I ask if I could go ahead and get paint on Thrus, reply was,"My computor will not let me even inter the discount", I left paint sample and the manager said she would go ahead and mix up for Friday. I went back Friday to pick up paint, they were going to charge me 44.69 per gallon, I ask, I thought paint was on sale for 30% off, sales person replied, oh no this paint promar 2000 is never on sale, I said , "this is my 3rd trip and no one told me this paint was not on sale!!", the sales person said , "well I am not supose to do this but I will give you the 30% off", this made the paint per gal 31.28 , that is awful!! I got home and a friend of mine who was helping me , said ," I only pay $23.00 per gallon!!!!!!!!!!!". What is wrong with America is this type of pricing and conduct!!! I guess Sherwin Williams thinks if you don't know what you are to be charged then RIP THE CUSTOMER OFF!!!!!!!!!!!!. I went back one week later to have one can of paint ajusted and the sales person who was waiting on me Knew I had wrote a comment on my visit on line , she went over to the sales person 2 and wrote on a piece of paper something about who I was, the sales person 2 looked up at me it was so obvious ,and a few minutes later the sales person 2 called me by MY name and said oh, the manager was trying to get ahold of you, can I get your phone number. Now she didn't know my name!!!, then I got another paint brush, she chareged me 12.95 , I said I think I paid 9.59 the other day, she said oh, it was on sale then and the whole time they kept saying oh you got a discount WHERE !!!! YOUR PAINT IS FINE YOUR CUSTOMER SERVICE AND EMPLOYEES ARE UNPROFESSIONAL AND YOUR PRICING IS A RIP OFF!!!!
I AM GOING TO LET EVERYONE ON FACEBOOK KNOW YOUR PRICING PRACTICES!!!!!

L Weyland

10/13/10

We had our cedar-sided home painted with duration, in 2005. By 2007, our painter, The Painting Craftsman (a well-respected professional in the Chicago area) had to repaint large portions of our home's exterior. The paint was simply disintegrating. By 2009, we had to repaint again. Also in 2009, we had all the shutters repainted, as the Duration burgundy color had faded to brown. There was not even a hint of red left in the Duration paint. This was not our first time having an exterior of a home painted. We've always used the same painter, and the same paint (Sherwin Williams). But this was the first time we used Duration, and were sorely disappointed. What a waste of time and money.

Ginny Sisk

9/22/10

I am writing about the S/W Deckscapes, premium Waterborne Formula, Exterior deck stain, semi transparent. Last year my painter applied this to my uncovered deck. I was unhappy from the beginning about the color - it looked like he had painted it with a brown paint. But it was too late -the deed was done. Now a year later to add insult to injury, the deck railing and floor is peeling and I am faced with paying the painter to sand and apply more of this stuff which I hate. I am very unhappy and feel this stuff should be taken off the market.

George Smith	4/11/10
I have a problem with Sherwin Williams Conversion Varnish finish failing after 1 year. Can not get help in Texas with this problem. Any one else having problems feel free to contact me. George Smith Operations Manager Lancaster Industries

Rosemary Renn	4/30/10
I am putting Duration paint on the outside of my garage and I would like to know since my paint has chipped off in many spots if I can put primer under this paint and if so what particular kind, since the paint is under warranty. Thank you

M. Taylor	5/22/10
I am going to order wallpaper this week-everytime I place an order with your company I receive a coupon after my order and cant use it. How about sending me one I can actually use? Thanks..

Bill Poole

6/4/10

I am a 31 year seasoned paint contractor who just recently switched from I.C.I (Devoe) to sherwin williams. The S/W store primarly deal with is located in Harrison Ohio. My sales rep is Joe Lanzillotta. I recently ordered a Flood product through S/W and the product was ordered wrong in color, this has caused a huge problem. I have a complaint in regards to a distric sales rep by the name of Bill Baurer Mr. Lanzillotta's boss. I would like to speak to someone in corporate to get my issue resolved with my customer and report Mr. Baurers lack of professionalizm this man has created a nightmare. I am vary serious about the problem I have and would appreciate a return call to me by someone with authority to interveen.
Respectfully
Bill Poole (513) 602-9732
Paint Supervisor
B.R.C. Construction LLC.

aurora innovations llc

6/4/10

to sales division:aurora innovations is now in aposition to engage in volume sales. your stores come to mind as they are a natural for some of our product line,which is;a seriesof ladder stabilization devices that prevent the ladder, in this case a range of exrension ladders.they are devices thta prevent the ladder in question from falling over ,either to the left side or to the right side. they are made primarily of aluminum.they are also patented.if this sounds of interest to you .please contact us and we will go into detail as required thank you frank trebec manager email aurora innovations@peoplescom.net

DAVE HORN

6/14/10

As of this date I am supplying several of YOUR stores with COMMERCIAL labels for the 5 gallon the 1 gallon containers. However, recently I purchased Sherwin Williams paint for my home and noticed the gallon container had a paper label. The label tore to shreds and couldn't be wiped off. Could I talk to you about a low weight vinyl label that wouldn't tear and could be wiped off? Please let me know. I have worked witH Henry Schaadt on the commerical labels. By the way the paint itself is the best, with great coverage. Thank you. Dave Horn, BENCH Forms and Labels 419-878-8422

Herbert Garrison

6/17/10

Your Commerce Ga. store tells it is your policy not to switch paint, with a customer until there check has cleared the bank. Now let's think about that I wrote you a check, got your product, now I want to swap it for more paint. But not a refund. I was told by your salesmen it will take 10 days to clear S/W acct. So in the meanwhile I have 300.00 worth of paint that I can prouldy return for a refund in 10 days, AND NEVER BUY FROM S/W AGAIN.And approx all 50 pcs of my familys propertys have always used S/W paint. BUT NO MORE

Daniel Fox

7/29/10

Henrietta New York

I have an issue with an unfortunate occurrence that involves your Henrietta New York store. We have been a loyal commercial customer for well over twenty years. We believe that your paint product is one of the best products on the market. Within the last few years we have had the exterior of several houses painted with your product with excellent results, we recommend to our business associates that this is the product to use even though it may cost more. We purchase over $2000 dollars a year in interior product.

We have also had positive experiences with staff as described by Walter Goff of Goldsboro NC noted above , heck the Henrietta staff also helped us take our merchandise to the the car.

Now to the unfortunate occurrence part of this posting. When the staff brought our paint to our car, they placed it into our back seat, even located the top of the open box towards the back of the seat, stating that it would be best so that the gallon container would not fall out. We arrived home, retrieved the paint from the back seat to find that one of the cans that the staff mixed and closed had opened and was pouring out into our Honda Pilots leather seat, well over a half of a gallon of dark brown paint on gray leather. When calling the the store, the staffed that placed the product into the car apologized, stating that when they loaded the merchandise into our car,returned to the store, that they noticed paint on their hands and apron, something was wrong. The store manager has tried his best to help,however we are not sure he has the authority to handle this matter. He offered to pay a detail shop to clean this, however was looking to pay a $50 dollar cleaning fee. The dealer that we purchase the car from has made all attempts to clean, however, the seat, acting like a sponge is not repairable and must be replaced. The seat track is gummed up and the seat belt clasp unusable. The estimate by the dealer is over $2200 dollars. The manager knows of the magnitude of this issue and has failed to put us in touch with an insurance claim adjuster. We have been without our vehicle now for three days, and received a message that the manager is not working for several days. The dealer has stated that they have no authorization to repair the car. So it appears that I will be out of a car for days, that i have a damaged car, and no direction. This stinks, and we are not looking forward to having to go to court as well as finding a new paint product. Could someone help make this right.....

Walter Goff, Goldsboro, NC

7/1/10

My wife and I recently, (July 01, 2010) visited Sherwin Williams paint store located in Goldsboro, NC. Let it be known that this store is TOP NOTCH! Mr Robert Modica assisted me and my wife and he sure knew his merchandise line, answered ALL our questions, and was VERY customer oriented. Heck, he even helped us take the merchandise to the car! How's that for service? If he's not the Manager, then he sure should be. He represents the company in a way to make the corporate office proud. He definitely deserves to be recognized! Too bad other establishments don't have this caliber of personnel working for them. I say, "Promote Now"!